Team Pulse Check
How are you really doing?
We want to hear from you honestly. This survey helps us understand what's working, what's not, and how we can better support you.
Your responses are completely anonymous
⚠️ The only information we collect is your coach's name — so we can identify where teams need more support. Your identity will never be revealed.
0 / 19 answered
Coaching & Support
How supported do you feel day-to-day🏷️ What is the name of your coach? (The only identifier we collect)*
This helps us support coaches — not penalise anyone.
1. How often does your coach/supervisor meet with you one-on-one?*
2. When your coach gives you feedback, how helpful is it? (Helpful = after coaching, you actually saw your performance improve)*
Not helpful — no improvementVery helpful — performance went up
3. Do you feel your coach understands your specific performance challenges?*
4. When you're struggling with a call or task, what do you usually do?*
5. What would make coaching more useful for you? (Optional)
6. Are you currently receiving support from your Performance Analyst (PA)?*
7. When was the last time your TL personally talked to you about your attendance?*
Motivation & Engagement
How connected you feel to your work8. On a typical day, how motivated do you feel to do your best work?*
Not at all motivatedFully motivated
9. What is currently impacting your motivation the most? (Select all that apply)*
10. Do you feel your effort and good work gets noticed?*
11. How proud are you to be part of your team?*
Not proud at allExtremely proud
12. What would make you feel more motivated at work? (Optional)
Attendance & Reliability
Understanding what's behind absences13. How often have you missed work or been late in the past 30 days?*
14. If you've been absent or late, what's been the main reason? (Select all that apply)*
15. Do you feel comfortable talking to your coach about attendance issues?*
Performance & Clarity
Understanding what helps or blocks you16. How clearly do you understand what's expected of you to perform well?*
Very unclearCrystal clear
17. What is the biggest barrier to you performing at your best right now? (Select all that apply)*
18. Do you feel confident handling difficult customer situations?*
Your Future Here
Understanding how long you see yourself staying19. How long do you see yourself staying in this role?*
20. If you're thinking about leaving, what is the main reason? (Select all that apply – Optional)
21. What is the ONE thing that, if changed, would make you want to stay and perform better?*
22. Is there anything else you'd like leadership to know? (Optional)
Your answers are anonymous and will never be linked to you personally.