New Hire Survey

BATCH	EMPLOYEE	SHIFT DATE	HAVE YOU HAD ANY ISSUES WITH THE FOLLOWING TOOLS? IF YES, SELECT WHICH SPECIFIC TOOL	IS YOUR CURRENT SCHEDULE, SHIFT AND BREAK SCHEDULE WORKING WELL FOR YOU?	DO YOU UNDERSTAND HOW TO FILE VLs AND GET SUPPORT IF THEY'RE REJECTED?	DO YOU HAVE ISSUES WITH ANY RECENT VL REQUESTS?	IF YOU HAVE CONCERNS WITH YOUR RECENT VL REQUESTS, PLEASE PROVIDE THE DETAILS.	IS YOUR PA, TL OR MENTOR ACCESSIBLE AND HELPFUL WHEN YOU NEED SUPPORT?	PLEASE ELABORATE	ARE YOU CONFIDENT THAT YOU CAN MEET YOUR TARGETS (e.g. NPS, AHT, TR%, FCR) WITH THE CURRENT TOOLS AND PROCESSES?	IF YOU THINK YOU ARE NOT CONFIDENT TO MEET YOUR TARGETS, CAN YOU TELL US WHY?	DO YOU HAVE ANY CONCERNS ABOUT PANTRY AND OTHER FACILITIES?	IF YOU HAVE CONCERNS ABOUT PANTRY AND OTHER FACILITIES, PLEASE SPECIFY.	DO YOU CLEARLY UNDERSTAND YOUR PAYSLIP (e.g. Happy Hour, Flex, Deductions)?	IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR PAYSLIP, PLEASE SPECIFY	HAVE ALL YOUR INCENTIVES, BONUSES, BASE PAY (e.g. GEA, XMATA) BEEN PROPERLY CREDITED?	IF YOU HAVE ISSUES WITH YOUR INCENTIVES, BONUSES AND PAY, KINDLY ELABORATE	ARE YOU PLANNING TO STAY WITH THE COMPANY FOR THE NEXT 6 - 12 MONTHS?	IF YOU ARE NOT PLANNING TO STAY WITH THE COMPANY FOR THE NEXT 6 - 12 MONTHS, PLEASE ELABORATE WHY	ARE YOU AWARE OF CAREER ADVANCEMENT OR LOB SWITCH OPPORTUNITIES?
	Aurelio, Jen Rose	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Legaspi, Li Gorton	26/01/2026	HEADSETS	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Ebuna, Ckim Wesley	26/01/2026	TRACKERS	yes	yes	no		yes		Yes		no		yes		yes		yes		no
	Tariao, John David	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Diaz, Frenmar	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Abool, Mary Gloden	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Dorado, Honey Mae	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Raynaldo, Patricia Joanna	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Rescate, Paul Jensen	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Amparo, Ana Roces	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Formelos, Diana Joy	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Zapico, Rosario	26/01/2026	TRACKERS	yes	yes	no		yes		Yes		no		no	For someone who is a newbie, there are still things I am still confused about like in terms of some deductions where it was stated "undertime"	yes		yes		yes
R193	Caguimbal, Loren Mae	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R193	Delfin, Ivanron	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R193	Jala, Jeapry	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R193	Vega, Clent Ray	26/01/2026	NONE	yes	no	no		yes		Yes		no		yes		yes		yes		yes
	Bidiones, Dave Anthony	26/01/2026	NONE	yes	yes	no		yes		Yes		yes	very little portions of food for the price considering they have free use of the facility.	yes		yes		yes		yes
	Nillosa, Ana Pearl	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Valencia, Nieza Joy	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Olmo, Lei Franzie Aira	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Villanueva, Harold	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Dacles Jr, Jessie	26/01/2026	NONE	yes	no	no		yes		Yes		no		yes		yes		yes		yes
	Vasquez, Justine Levy	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Himpit, Mike Julius	26/01/2026	NONE	yes	yes	yes	none	yes		Yes		no		yes		yes		yes		yes
	Catalan, Jowelyn	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Gregorio, Joyce	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Bordan, Rielyn Mae	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Ragas, Sweden	26/01/2026	NONE	yes	yes	no		yes		Maybe	Because sometimes I'm having a hard time navigating my tools and constructing my thoughts into words.	no		yes		yes		yes		yes
	Alcos, Jenny	26/01/2026	NONE	yes	yes	no		yes		Maybe	still learning and trying	no		yes		yes		yes		yes
	Victoria, Rachel Christine	26/01/2026	NONE	yes	no	no		yes		Yes		no		yes		yes		yes		yes
	Empeno, Alleah Camille	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Valenzuela, Keziah Mae	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
	Hobane, Nathaniel	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R183	Oloroso, Mark Bryan	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R185	Algarne, Roby Jean	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R193	Jalandoni, Frank	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R183	Doroteo, Jargelyn	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R183	Uadan Jr, Richard	26/01/2026	NONE	yes	yes	no		yes		Maybe	its hard to maintain AHT	no		yes		yes		yes		yes
R189	Borbon, Jeanilee	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R183	Cordova, Jayvin	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		no	I still didn't received my full performance incentive. I only received 2,200 which should be 3,375.	yes		yes
178	Abolucion, Jodelyn	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		no
183	Arcano, Anjenette	26/01/2026	HEADSETS	yes	yes	no		yes		Maybe	I'm prone to long calls.	no		yes		yes		yes		yes
R192	Cabe, Marchelle	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Manuel, Sebastian	25/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Billones, Ralph Elliz	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Masillones, Mhel Serville	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Fetalino, Joemarie	26/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Balasa, Rogie	26/01/2026	NONE	yes	yes	no		yes		Yes		no		no	N/A	yes		yes		yes
R185	Federiso, Maria Angela	26/01/2026	TRACKERS	no	yes	yes	Probability of approved VL request is low because of limited slots even if you filed 3 weeks ahead.	yes		Maybe	It is because of the latency that we keep experiencing every day.	yes	They only sell at a specific period of time.	yes		yes		yes		yes
R187	Estialbo, Rochilyn Joy	26/01/2026	NONE	no	yes	no		yes		Yes		no		yes		yes		yes		yes
R184	Ayuda, Ma Victoria	27/01/2026	TRACKERS, Other: Teleconnector	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R187	Mercado, Rozeth	27/01/2026	E3 PORTAL LOGIN, HEADSETS	yes	yes	no		yes		Maybe	I still have doubts with my abilities because I still have a lot to learn especially how I deal with handling each call situations.	no		yes		yes		yes		yes
R187	Tambong, Levi	26/01/2026	NONE	yes	yes	yes	N/A	yes		Maybe	Most of the targets are beyond my control.	no		yes		no	I actually do not know how it works especially when you have an absents and late. It drop right away to zero.	yes		yes
R 184	Alvero, Eleandro	26/01/2026	HEADSETS	yes	yes	yes	It takes time to know if leave is rejected or approved.	yes		Maybe	Some of the target metrics is hard to hit.	no		yes		yes		no	I need to accompany my sister about her health check ups so that need to travel to different places.	no
R184	Devera, Chris Bob Jasper	26/01/2026	TRACKERS, HEADSETS	no	yes	no		yes		No	one bad call it is over	no		yes		no	I don't know haven't keep track of it but I presume that it is already credited	no	One bad day and I'm done	no
R182	Dalumpines, Athea Trisha	26/01/2026	NONE	yes	yes	no		yes		Maybe	I encounter varying customer and concerns everyday. I can't always make sure that my contacts will always be positive and kind. At the same time, not everyday will always be a good day.	yes	Please make sure there's always tissue in the restroom.	yes		yes		yes		yes
RUK56	Ofalla, Louis Kenneth	27/01/2026	NONE	no	yes	no		yes		Maybe	New Hire	no		yes		yes		yes		yes
RUK56	Paras, Joeffry	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
RUK56	Guevara, Prince Carl	27/01/2026	NONE	yes	yes	no		yes		Yes		yes	Coffee is sour.	yes		yes		yes		yes
RUK52	Ibanez, Daniell	27/01/2026	E3 PORTAL LOGIN	no	no	no		yes		Yes		no		yes		yes		yes		yes
RUK56	Arbis, Klarenz	27/01/2026	E3 PORTAL LOGIN, TRACKERS, HEADSETS, Other: Mouse, Keyboard, teleconnector, Monitor, Pc lagging, Citrix issue	no	yes	no		yes		Yes		yes	Wla tissue ang cr, Basa ang banyo, Las ay juice, Aslom kape, Malamig ang extra nga sabaw	yes		yes		yes		yes
RUK52	Delfin, Precious Eleanor	27/01/2026	TRACKERS	no	yes	no		yes		Yes		no		yes		yes		yes		yes
RUK 52	Degoma, Rachel	27/01/2026	TRACKERS	yes	no	no		yes		Maybe	Many Trackers especially with latency, some of the hardware like the mouses or keyboards do not work properly, some are hard to use, this could affect the target metrics	no		yes		yes		yes		yes
RUK54	Bacuta, Rodelyn	27/01/2026	NONE, __ff_other_checkbox__	yes	yes	no		yes		Maybe	AHT is the hardest target we encounter since we are new hires, and gladly have a great news last week that Boss Karl is working in adjusting the AHT.	yes	Tissues in the comfort room is sometimes not accessible, and some toilets as well, here in 5th floor 2 comfort rooms are eligible to use.	yes		no	Last pay slip, XMATA was not credited and sometimes it's a hassle because we need to wait for another PP to be credited, sometimes we need out pay slip to be in full since we have some bills to pay	yes		yes
RUK52	Nobleza, Ronelyn	27/01/2026	NONE	yes	yes	no		no	I have an issue with my last pay slip, I did send to my recent Tl. However, he did not seen/responded yet up until now.	Maybe	I cannot guarantee my AHT.	no		yes		no	My last pay slip has deductions that I don't know why. I already messaged my current TL but he hasn't seen it yet nor responded.	yes		no
R178	Beltran, Mary Grace	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R192	Fullo, Danica	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
R191	Casador, Christian Neri	27/01/2026	NONE	no	yes	no		yes		Maybe	Currently having struggles because of my eye. I just recently diagnosed with migraine and glaucoma	no		yes		yes		yes		yes
RUK56	Poticar, Mark Harold	27/01/2026	TRACKERS, HEADSETS	no	no	no		yes		No	Trackers and tools are a hassle. Tools are useful but system seems cant handle it. It takes time to load and affects fps.	no		yes		yes		yes		yes
R184	Encina, Felix John	27/01/2026	NONE	no	no	yes	I do not have any absences or intentional absences and I'm very consistent with my job even I still need to learn some new things but when I think due to our situation of my team right now because some did not properly file resignation letter, it also affects our Vacation leaves and privelege to do that since we need to spend more time in the prod. Or maybe im just getting the incorrect judgement of the situation but that is what I'm being concerned about in a sense.	yes		Maybe	Sometimes it really depends on the customer even you show ownership sometimes you can't really cut them off especially when they are not textheavy person and takes a lot of time or consume and affect your AHT which also affects your bonuses. I mean were still quite confuse if in those situations is it still the teammates fault not able to handle those calls or due to some factors just like that.	yes	Only inside the prob, even I went in early to set up my tools, sometimes it's really taking so much time to pull up sometimes I'm almost past the time were I supposed to be ready just to wait for my tools to pull up even I already switch the citrix to check if which one is fast. Also encounter some teleconnector issues and pc lag. Today January 27, I wasn't able to ready on time even I came in early since most of the citrix is taking up so much time to load up including PDA and teams. I hope this will not affect my performance and stats.	yes		yes		yes		no
R192	Unasin, Kyla	27/01/2026	NONE	yes	yes	no		yes		Maybe	There are some things I need to work on myself.	no		yes		yes		yes		no
R192	Salcedo, Angelie	27/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
RUK52	Quirino, Rio Mae	28/01/2026	NONE	no	yes	no		yes		Maybe	Having hard time meeting the metrics for NPS and AHT	yes	No tissue in the CR	yes		no	my last pay slip has so many deductions even though I don't have any absences or lates and I was DQ also in my XMATA and my Mata was not meet also.	yes		yes
RUK52	Dorado, Ricardo Jesus III	28/01/2026	E3 PORTAL LOGIN, TRACKERS	no	yes	no		yes		Yes		yes	I noticed that they stopped restocking the paper towels in the pantry and it's hard to get tissues in the bathrooms.	yes		yes		yes		yes
RUK56	Ponsaran, Andrea Kaye	28/01/2026	NONE	yes	yes	no		yes		Yes		no		yes		yes		yes		yes
RUK54	Caingcoy, Rolly	29/01/2026	NONE	no	yes	no		yes		No	AHT- need some time to cater vulnerable customers TR%- Most transfer are PPC concern- 12pounds late payment to be waived, clarification on payments, correct amount not reflecting on account	yes	No beef viand most of the time.	yes		yes		yes		no
RUK54	Sarmiento, Xian Yan	29/01/2026	TRACKERS	yes	yes	yes	My Filed VL(Feb 2 2026)was denied even though I filed for it a month ago	yes		Maybe	AHT and TR% are gatekeepers when it comes to meeting the performance bonus	no		yes		yes		yes		yes
R189	Matillano, Mary Grace	29/01/2026	NONE	yes	yes	no		yes		Maybe	N/A	no		yes		yes		yes		yes