TRACKED COMMENDATIONS

LOCATION	LOB / SKILLSET	EMPLOYEE	CONTACT ID/ UCID/ SEGMENT ID/ MMT ID	AHT	DATE OF CONTACT	TAKEN BY	CUSTOMER CONCERN	CUSTOMER COMMENT
ROXAS	NA Disputes	Ortiz, Arian Mae	06000003671749648016	3015	07/15/2025	Pelayo, Arianne Joy	Add bank	The agent patience and knowledge ... and ... helpfulness ... and getting me through this i want you to know how good she is ... i work forty years ... with a t and t a new york telephone ... and i want you to know i absolutely understand customer service ... and i know it when i hear it ... and your young lady did an outstanding job ... and helping me get the problem taken care of
ROXAS	NA Identity	Peralta, Mario Francisco	1279527721661890102	2160	07/25/2025	Andrada, Aliyah Joy	Make a Payment	I wanted to commend the service I received from this young man I talked on the phone, it is very important to have this recognized by everyone. He is very nice, extremely patient, and very accommodating since I am struggling, it is really nice to talk to an actual person. Please let him know that 'Patience always pays off, mostly for older people'.
MANILA	NA Identity	Pinano, Nino Christopher	7528485617698672630	694	07/18/2025	Matutina, Julie Anne	File a Dispute	"It was a very good conversation. I was very happy with his professionalism and he resolved my complaint. He's patient and willing to listen. Chris just took care of me and I appreciate it very."
ROXAS	NA Identity	Beluso, Jhenice	1822581912091207858	1500	07/25/2025	Barredo, Daisy Mae	Dispute Inquiry	She was really helpful—she made sure I was able to upload the documents for my dispute case. She was very kind and patient throughout the process.
ROXAS	UK Disputes	Yap, Alleiah Kaye	'7526137606322595716	826	07/12/2025	Contemplo, Jerelyn	Payment Fee	Customer's verbatim, "HELPED ME EFFICIENTLY, AND WENT EXTRA MILE TO RESOLVE MY CONCERN"
ROXAS	UK Disputes	Gan, Mikael Van	'7528838462146938237	766	07/20/2025	Contemplo, Jerelyn	Dispute Filing	I would just like to recommend. I spoke to Mix, and I feel he explained everything really clearly to me, and I appreciate his exceptional service. I am very glad I am with PayPal.
ROXAS	NA Identity	Beluso, Jhenice	1207685152203049486	900	07/24/2025	Barredo, Daisy Mae	Unrecognized Charge	I had an unfamiliar charge on my credit card statement, and she helped me resolve it quickly . Excellent service. Excellent agent!
MANILA	NA Disputes Debit Card	Siatan, Lenard	06000099651752520093	415	07/14/2025	Arellano, Russel	Cx is calling about a replacement card as their card is about to expire/tm provided timeframe.	I want to give him an excellent review with his service and he did a great job.
MANILA	NA Disputes Debit Card	Siatan, Lenard	06000152741752238857	1813	07/11/2025	Arellano, Russel	Cx unable to log in.	Even I came off with an attitude. I just want to commend Lenard listened.
MANILA	NA Disputes Debit Card	Orca, Florian	5593019864478060487	545	07/11/2025	Arellano, Russel	Payment decline	I just want to commend. She remained calm when I was loosing it and I appreciate that.
MANILA	NA Disputes Debit Card	Orca, Florian	00007139931752165753	929	07/11/2025	Arellano, Russel	Cx reported a declined Payment.	She did a great job. She deserves a raise.
MANILA	NA Disputes	Azucena, Meanliza Emrei	00035354001752154287	1834	07/10/2025	Villanueva, Nessa Chen	The customer called because the person she talked to before calling PayPal asked for her personal information. TM helped the customer changed her password bu sending a password reset link and advise the customer to contact the bank. The customer also has issues with her transaction, she wants to file a dispute because it was close in favor of the seller. The perfume from China that has no smell at all. TM informed the cx the she will appeal the case.	She is such a kind person. She is wonderful. She is patient. She is calm. She make me feel so good. I was terrified. Sh makes me feel so well. I need to let everybody know if someone did something good, I need to let everybody know.
ROXAS	NA Identity	Besana, Gene Ruel	1386093557136922292	1200	07/24/2025	Andrada, Aliyah Joy	Dispute Filing	I was speaking with Gene and he was able to take care of my issue. I want to explain how amazing he is and it's been a long time that I been trying to fix this issue. Gene is the only one stayed on the line with me that acknowledge my concern and appreciates me.
ROXAS	UK Identity	Opina, Angelica	1751293195528465795	1440	07/24/2025	Remandaban, Rasheed	Login	"I wanted to say how helpful she was, she was patient with me and I'm very thankful because she resolved my issue."
ROXAS	NA Identity	Beluso, Jhenice	'00035198771753276850	1137	07/23/2025	Patricio, Sidney El Cid	Dispute Filling	She was so excellent. Her customer service was 100 she was so patient, she went through everything that I could understand, and that has never happened to.
ROXAS	NA Identity	Babela, Kezia Lea	'00035312661753300623	1204	07/23/2025	Barredo, Daisy Mae	Phishing	I wanted to praise her as she listened to me, I was about to be fished but she was able to explain how it works, she was very patient and her English is clear. Give her an increase in pay
MANILA	NA Disputes	Encarnacion, Harold James	00007119331752861975	1032	07/18/2025	Villanueva, Nessa Chen	The customer called about his transfer that he never received. TM asked for the transaction ID but and explained that the transaction is connected to a different transaction that he previously received.	He did a very good thing. He was able to handle. I'm not satisfied with what has transpired but I have the correct information from him so that I can move forward now. He was able to pull that information up and let me know that it was not connected to the correct transaction. He has a knowledgeable disposition and he has a smile in his voice. He was able to give me everything that I needed in a timely fashion. You have a great employee what I wanna say is you have someone that's on the team that is really making a difference. What he's done is something right and I'd like to give him a pat on the back.
ROXAS	NA Identity	Tenales, John Rey	1576449495743753586	783	07/19/2025	Dadivas, Cleiah Mae	Remove Card	I’d like to commend John for his outstanding customer service. He took the time to help me and did an excellent job. I truly appreciate his dedication and support.
MANILA	NA Disputes Debit Card	Banlaolay, Bofiel	00035446941752766055	4509	07/17/2025	Semila, Rhenz Rhendell	Add Verify Card	The gentleman that helped me was very patient. I'm 85 years old and he was very patient. He did a good job
ROXAS	UK Disputes	Conlu, Ma Josefa	7530196406251888553	1123	07/23/2025	Macaranas, Kaylen Mae	Dispute Filing	I had Maria today and she was fabulous. Everyone I've ever spoken too has been very very helpful and I found PayPal very reliable and good.
MANILA	NA Disputes Debit Card	Pacia, Noel Jayson	00035608001753016785	1488	07/17/2025	Maghari, Myron	PPDC Application	i JUST WANTED TO MAKE A COMMENT HE HELPED ME A LOT I WAS PLAYING GAMES AND I WAS NOT GETTING ANYTHING ON IT HE HAS EXCELLENT HE TALKS VERY VERY NICE HELPING ME VERY NICE HE WAS PATIENT HE WAS AWESOME HE HELPED ME THROUGH
MANILA	NA Disputes Debit Card	Gagarino, Lorenz Miguel	00035618581752877189	1643	07/18/2025	Plotena, Tenesee Ande	Dispute Filing	"I just talk to Axle, did a wonder job he was clear and concise he was efficient he's right on the ball he deserves some praise, and management should know that. Good at his job and did a great thing give him raise and promotion or gift certificate because you don't know who were the sharpest or good what they do.
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	00035621201752878066	1296	07/18/2025	Plotena, Tenesee Ande	Dispute Inquiry	"Calling to complement the person I spoke to, her name is Jen. She has been very very very helpful, and I actually don't remember the last time I spoke to someone who's very knowledgeable and helpful as customer service. When I called, I just want to shut down PayPal, I've told myself I will never do anything with PayPal, but she completely changed me. She assured me and had confidence on your product and services I have been a customer since the very beginning. She educates me with what to look out when there's fraud and she walk me through."
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	06000523251752672718	1741	07/16/2025	Plotena, Tenesee Ande	Dispute Inquiry	"I've been with PayPal for 22 yrs and this lady; I just talk to Miss Jen. She is absolutely wonderful; she helped me get what I needed the information and she's been in the phone trying to help me and she did great! She's a wonderful lady."
ROXAS	UK Disputes	Conlu, Ma Josefa	7530196406251888553/06016092501753260243	1123	07/23/2025	Macaranas, Kaylen Mae	Dispute Filing	I had Maria today and she was fabulous. Everyone has been very very helpful and I found PayPal as reliable.
CEBU	NA Identity	Apolinario, Sheryl	1962111169838880027	1000	07/23/2025	Arcamo, Jean	Customer is calling about the dispute she filed for an automatic payment that was set up without her knowledge.	I'm a very irate customer but your employee was able to dispute my anger, she is very helpful, she was very calm. I kinda like the way she approach me.
MANILA	ROW CS & RS	Rone, Claudeth	06000307991750809650'	530	06/24/2025	Sonza, Mark Hamilton	payment on hold	I just want to give a commendation to the representative who assisted and I want to make sure that his will be heard of. I really want to give her 10 out of 10 and KUDOS to her!
CEBU	NA Disputes	Abadilla, Catherine	4830700332412349130	1346	07/17/2025	Jamolin, Zemlester Aaron	Cx called in because she didn't receive the item. She can't track the package as well.	What a wonderful job she did. Thank you! Give her a bonus!
CEBU	NA Identity	Ponting, Donna Mae	1619534068799375120	966	07/22/2025	Tarongoy, Chester Vic	Add Card	The young lady was very patient, she was very wonderful.
ROXAS	Global Pay Later	Aniero, Mark Anthony	'1638189891161370661	985	07/22/2025	De Guzman, John Vincent	Eligibility	- Thank goodness, I just dealt with Anthony and very kind and patient very professional, I sometimes can be pain in the neck and no patience, I appreciate them they are professional above board.
CEBU	NA Identity	Belargo, Mary Arne	2250492900495657023	566	06/10/2025	Tarongoy, Chester Vic	ATO	I wanted to tell you that Marry help me and was so patient.
CEBU	NA Identity	Belargo, Mary Arne	2206023413275888506	699	06/12/2025	Tarongoy, Chester Vic	Dispute	Mary is very patient
ROXAS	NA Identity	Billones, Vince Matthew	7529679528412654826	842	07/21/2025	Bulay, Ephraim	Log In Issue	She helped me step by step to login to the account.
ROXAS	NA Disputes	San Miguel, Dione Rose	06000284671752275363	06000284671752275363 1630	07/11/2025	Basa, Judyleen	Dispute Filing Customer did not receive the item and teammate filed a dispute.	She took initiative and understood my situation, how it happened and everything. I appreciate what she did today.
ROXAS	NA Disputes	Gumboc, Harvey Jay	00007056631751576086	102	07/03/2025	Basa, Judyleen	Customer has a problem with the 2 transaction on the account since the receiver claims that it was not yet sent to them. Teammate filed INR and provided claim phase timeframe.	I would like to let you know that harvey did a great job. He is doing a fantastic job. I would like you to recognize Harvey for the wonderful work.
ROXAS	NA Disputes	Vergara, Nathaniel James	00007083571753135695	582	07/21/2025	Basa, Judyleen	Customer has pending pay in 4 authorization that is not related to a plan. Teammate voided the authorization and delivered great news.	I just wanna say that the previous agent was helpful. She did a wonderful job. 10 days ago I have the same problem but they did not resolved it. The representative I spoke with today was knowledgeable and sorted out the problem for me.
ROXAS	NA Disputes	Albay, Cymon	00035030431753136693	569	07/21/2025	Basa, Judyleen	Customer wanted to know on how to receive and send money using the account. Teammate assisted the customer on how to make payment.	"I just wanna say thank you. He helped me resolving the issue
ROXAS	NA Disputes	Albay, Cymon	06000245491751924442	4201	07/07/2025	Basa, Judyleen	Summary: Customer doesn't know on how to file a dispute. Teammate instructed the customer on what to do about the case	I have a very2 polite interaction with Karl. Karl is si patient.
ROXAS	NA Identity	Aldea, Nesbelle	*06000300031753040301	1800	07/20/2025	Balgos, Odette	Manage Card - Customer is frustrated because she had been on the phone for three hours just to update the credit card on file. The customer is not able to do this on her end because she can't login. TM sent her an instant password then helped her add the card.	I am pissed....so relieved I have spent over thirty hours like 5 reps and no return from a supervisor just to give you a new credit card number. So I went through all of this and I want to compliment Bella. She knew what she was doing. She is confident. She was nice and just walked me through the whole thing. I am on my 80s. SO I just wanna pass it on that she is one heck of a girl. She should be your trainer and I am so happy. Aloha
ROXAS	NA Disputes	Delegencia, Karl Kevin	00035066021752704685	660	07/16/2025	Aminoso, Jessa	disputes	he is was so helpful, he started a dispute process and made sure that they cannot charge me anymore.
ROXAS	NA Disputes	Ofialda, Jamael	' 00035012951753132885	660	07/21/2025	Aminoso, Jessa	disputes	this guy outstand, he assisted me well standing customer service above and beyond.
ROXAS	NA Disputes	Basas, Kirk Michael	'2151472369798702393	965	07/21/2025	Romulo, Chaineevi	Refund Inquiry	How wonderful he is , we have talked to many people but and he cleared things out for us . I want to compliment him
MANILA	NA Identity	Makidato, Carmille Gay	00035015871752957165	1223	07/19/2025	Lambot, Mary Ann	Cx was calling about the card that is not working. The account number and routing were incorrect. Tm made some adjustment and asked the cx to login to the account again and try to look for the information again and it worked.	"I would like to talk to the manager to tell you how your representative help me and her name is Maki, she was extremely kind extremely patient."
MANILA	NA Identity	Makidato, Carmille Gay	00035095891752414298	913	07/13/2025	Lambot, Mary Ann	Cx was calling about identity fraud and want to change his user ID so as his login information. Cx also wants to add a high level of security on his account. Tm informed the cx that she will place limitation on the account.	"I just wanted to let you know how very positively impressed I was with working with her she did a really lovely job for me, and She was easy to deal with and I just wanted to let you know that I appreciated with what she did."
MANILA	NA Identity	Labrador, Micil	00035176501752440196	724	07/13/2025	Lambot, Mary Ann	Cx was calling about the letter he received in the mail that said he owe $400.00 to PayPal but he doesn't have a PayPal account. Tm informed the cx that there was an existing account that cx might forgotten already and there was no charge ot transaction on it. Cx also wants to request for card. Tm advised the cx that they will need to create a new PayPal account and request for PPDC.	"The woman that helps me today was incredible; she was the nicest slightest had a personality she just wasn't like a machine she was wonderful."
MANILA	NA Identity	Pinano, Nino Christopher	00007147371751906552	1093	07/07/2025	Lambot, Mary Ann	Cx was calling about unauthorize transaction on his PayPal account and mentioned that he did not receive anything. He did not apply for auto pay.	"I would like to take your time to let you know that Michelle is a wonderful and very professional, very knowledgeable to solve my problem. I'm very happy with the service you provided me."
ROXAS	NA Identity	Esportuno, John Paul	1180678373529534822	1020	07/21/2025	Andrada, Aliyah Joy	Phishing	I want to let you know how professional he is and very concerned about my welfare since I have receive suspicious email. He is an asset to PayPal and he wants just want to make sure about my security. He is very helpful, he relieve my stress and he needs a raise most importantly he calmed me down with his sweet voice.
MANILA	NA Identity	Pinano, Nino Christopher	06000149271750020323	862	06/15/2025	Lambot, Mary Ann	Cx'was reporting fraud due to data leak and when she tried to login, it was not accepting her password. Tm closed the account and helped the cx chnaged the password by sending a reset password link and cx was able to login.	"I just wanna put a raise to Chris for the job he just did he is just so knowledgeable and helpful and walk me through and I just wanna get a shout out for him"
MANILA	NA Identity	Ugbinar, Jenefer	00035416061752444335	832	07/13/2025	Bon, Debbie	dispute filing, changed reason code	He gave such excellent customer service and I am amazed. He's kind, understanding and helpful.
MANILA	NA Identity	Coton, Rodel Jay	7526344357458283445	564	07/12/2025	Matutina, Julie Anne	Payment Declined	" I want to say thank you so much for having Paul because I’ve been trying for the past few days to clear up this issue with why I can't get my money sent to somebody and for some reason no nobody spoke to previously told me what he just told me a second ago which is something so simple that could have saved all this frustration. I mean he was very pleasant, he took his time, told me what I need to do, and I haven't tried it yet, but it seems like it's making sense. It seems so simple and somebody should have been able to explain it to me better previously and he just explained to me ,he told me if I’m having an issue maybe it’s because of other transactions ... true previously ... but this last transaction was not going through ... and they kept saying it for security reason ... i ... I gave them documentation and I verified everything they need to verify and they told me to wait for a whole twenty four hours to try again ... even told me of a link to try and didn't help me the link didn't work either that's why I have to speak to a person and they told me well all I need to do instead of spending ask the person I sent the money to me that's not going through to make a request for the money the other way that would probably work and it was so ironic because I was sitting there. You know some days so simple but make so much sense even though it doesn't work I want you to still , I still want to recommend him because this is the first somebody understood my frustration. You need to have him train other people on how to handle phone calls."
ROXAS	NA Disputes	Llorente, Mel Rose	*1590188043499150303	1200	07/21/2025	Clavaton, Kruzxanne	Dispute Case	She is fabulous. She understood what I'm saying and she solve my problem.
MANILA	NA Disputes Debit Card	Servacio Jr, Ramon	'00035234891751051889	1155	06/27/2025	Gemal, Marilou Yvette	Add money	"He is an angel. I called in very frustrated. he was so kind and so patient."
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	429	07/21/2025	Taniza, Geralyn	Phishing Email	I just want to commend Jan for being patient in checking the email that I received and assured me that there is no transaction. Jan was very thorough. Big star to him.
CEBU	NA Disputes	Benlon, Arvin Jay	00007064311752865034	2285	07/18/2025	Delos Reyes, Chanel Gayle	Cx calling about dispute that he filed, cx agreed to refund but he needed to return item. Cx was offered for voucher and cx wanted to check status for cases.	I just wanted to give some good feedback to the young man. They tried to solve my problem a couple times and he's the only one that could figure it out. He was very friendly, knowledgeable and easy to work with.
ROXAS	NA Identity	Tenales, John Rey	06000080461752959799	1097	07/19/2025	Dadivas, Cleiah Mae	Login Issue	I was very frustrated coz I cant login but john is very helpful kind and amazing he help me above and beyond.
ROXAS	UK Disputes	Bernales, Joseph	`00036507341753091086	3271	07/21/2025	Zaragoza, Neil Jun	customer is calling about the transaction which the customer has been charge for a subscription and wanted to be clarified since she is not aware / TM just file a dispute on the transactions	"I just speak to one of your representative named Joseph, and he is absolutely incredible and he is brilliant."
ROXAS	UK Disputes	Trinidad, Angelika	`00036011531750868944	1544	06/25/2025	Zaragoza, Neil Jun	Customer is calling about the dispute which already been close and wanted to be refunded and TM close the case in the favor of the customer	"I just like to give a feedback to "Luna" because she's been amazing in helping me with my case. Thank you!"
ROXAS	Global Pay Later	Abong, Lester John	2010819803839791674	1554	07/20/2025	Katigbak, Ronald	Customer was calling about the Pay in 4 and she's having trouble making the payment.	I just want you to know that he was fantastic. He's the best all of the person I talked to. He was very patient and guided me with the process.
ROXAS	NA Identity	Rogar, Nino Thedy	*00035041351752971289	1109	07/20/2025	Balgos, Odette	Login Issues	I have to speak to you to give him a compliment. He did such a great job for me you know because I was so confused but he made it so easy. I sold telecommunications equipment before I retired and we have a checklist there are things like good manners, speaking slowly, listening carefully, product knowledge and he got an A++. He was so easy to talk to, made it so clear. We got it set up really fast thanks to Clark. So, I just wanna give him a compliment because he is really good don't lose him.
ROXAS	NA Identity	Olandesca, Rvee Jude	*00035011761752599336	539	07/15/2025	Balgos, Odette	Dispute Filing	He's a really good employee. He is very courteous and handled my case very well and professionally.
ROXAS	NA Disputes	Dap-og, Florence	'2175130122240694175	900	07/19/2025	Barredo, Rea	Customer contacted report that she did not receive any service. Teammate closed the case in buyer's favor and deliver the good news within the call.	I just wanted to tell you how excellent Rence. I was a little frustrated and he handle everything. He listened to what I have said when no one did.
ROXAS	NA Identity	So, Amber Mae	00035161521752793821	1185	07/17/2025	Bombales, Unica Venice	Login Issues	Just to let you know that Amber was absolutely excellent, and I was very pleased. The service was quite fast and effective, so I just thought that you should know that she was excellent.
ROXAS	NA Identity	Billones, Vince Matthew	06000433521752411806	2031	07/13/2025	Bombales, Unica Venice	Login Issues	I've spoken to a lot of agents before, and most interactions left me nowhere. He handled my situation correctly from the start and truly made me feel important. He did a really good job. I don't usually do this, but I just wanted to let you know. I'm glad I'm part of the PayPal family. There was so much that needed fixing on my account, and he helped me so much!
ROXAS	NA Identity	Tenales, John Rey	1576449495743753586	730	07/19/2025	Dadivas, Cleiah Mae	General Inquiry	commend john who help me, took his time to help me did a great job great customer service.
ROXAS	NA Identity	Gamlanga, Christine Grace	1643878016089243612	574	07/17/2025	Dadivas, Cleiah Mae	Cancel Pay in 4	I want you to thank her for helping me resolve my issue right away. I am 100% satisfied with her service!
MANILA	NA Investigations	Castro, Mutya Danica	00035651831752683206;	900	07/16/2025	Dailisan, Maribel	Sending money to a friend is cx trouble. There's balance more than the amount they need to sent. 102 USD is the amount cx wish to send, tm notice account is not balance holding yet so to help tm gave cx a walkthrough on how to complete the process and this resolved the sending money concern	Your customer service is very professional and I want her know that she deserve a good recognition.
CEBU	NA Identity	Gonzaga, Renie Ann	NA	1732	07/18/2025	Taniza, Geralyn	Accepted ATO case	I just want to compliment the service of Ann. Excellent job.
ROXAS	Global Pay Later	Etchona, Jesmark	1177480861334288757	1855	07/18/2025	Katigbak, Ronald	Customer called because she cannot login to her PayPal account to make payment to her Pay later plan and customer needs assistance in withdrawing the money from her PayPal balance to her bank account.	I'm a senior citizen and I was locked to my account and jess stayed on the phone and patience and I was just doing what he asked me to do. I don't know what you need to do. Buy him a coffee or double his salary. She was wonderful and great she was an angel.
CEBU	NA Identity	Enjambre, Flora May	1165333509728613390	1744	07/16/2025	Sabete, May Anne	cx is having difficulties adding their bank	The previous representative did very well and she deserves a raise!
MANILA	NA Disputes	Tanagon, Melvin	1247369844778766888	1294	07/17/2025	Kalingasan, Kirk	Customer called to have home address in the PayPal account updated.	"....I just wanted you to know how much I appreciate what he did for me...."
ROXAS	NA Disputes	Dela Cruz, Mary Joy	'1659586601330734909	1203	07/18/2025	Romulo, Chaineevi	Dispute Inquiry	I was talking to Mary and I wanted to let you know that she is wonderful , she explain everything and I am very proud of her . Let Mary know that I she is wonderful and very calm .
ROXAS	NA Disputes	Aguil, Mark Anthony	1463225802310023198	1200	07/18/2025	Briz, Rexler Jsean	dispute inquiry	because I wanted to compliment mark since he was remarkable and helped me out about my dispute. I appreciate his politeness.
MANILA	NA Disputes	Adarle, Ken Cameron	5576759405883232508	704	07/17/2025	Kalingasan, Kirk	Customer called to have the INR case he cancelled because he already received the item in good condition.	".....I just want him to be recognized for good customer service."
ROXAS	UK Disputes	Cervanez, Pearly Jean	'06016456071752769395	2696	07/17/2025	Robles, Ray Carl	Dispute Appeal. Customer is the receiver of the payments but the sender filed a dispute. Payments were intended as donations but were sent for goods and services.	" Her name was Jenny and she was more than fantastic, I felt like I was valued and listened to more than I have."
ROXAS	UK Disputes	Gallofin, Therese Mary	1325026323952425793	1220	07/11/2025	Macaranas, Kaylen Mae	Dispute inquiry	just want to say that the representative did an absolutely fantastic job in helping me out. I just want you guys to know what she did for me. She's amazing."
ROXAS	UK Disputes	Tolentino, Ferdelyn	1512617211498294829	652	07/08/2025	Macaranas, Kaylen Mae	Dispute inquiry	very patient and reassure me that she was there to helpful.
ROXAS	UK Disputes	Bernales, Joseph	1402557266220221720	3730	07/04/2025	Macaranas, Kaylen Mae	Dispute inquiry	I have nothing but praise for him I want him to have a raise since he was an angel for providing support for the inquiry he has Gevin be 110% of the service. excellent.
ROXAS	UK Disputes	Bucao, Nicole	1393587336925602607	5529	07/04/2025	Macaranas, Kaylen Mae	Dispute inquiry	I wanted to give feedback to the young lady I was dealing with she was very good, patience and confident on what she was doing she took care and time for explanation. she deserves a raise.
ROXAS	UK Disputes	Pacurza, Rhea	1278115696796106947	1845	07/02/2025	Macaranas, Kaylen Mae	Dispute inquiry	Disputes inquiry- Shes been really helpful. she's very lovely
ROXAS	UK Disputes	Arellano, Bea Luz	1818971780756005792	4531	07/01/2025	Macaranas, Kaylen Mae	Customer could not log in .	very polite, helpful and patience and cooperative she's a credit to PayPal.
ROXAS	NA Disputes	Falco, Maeriluz	2053993761842208390	500	07/16/2025	Dagumanpan, Arjade	Dispute	really help me
ROXAS	NA Disputes	Ginoy, Gidion	1825554287694245121	600	07/16/2025	Dagumanpan, Arjade	Transaction Inquiry	Jun was fantastic, he made me feel so safe. Jun made me feel so comfortable.
ROXAS	NA Disputes	Hervias, Jean	1171862807236651598	1440	07/17/2025	Dagumanpan, Arjade	Dispute	excellent, very nice, she asked nicely.
ROXAS	NA Disputes	Ongkingco, Kim Verly	'1777026844350975718	780	07/15/2025	Barredo, Rea	Customer contacted to check the status of the case. Teammate assured the customer that the case is still under review and uploaded the document on the case.	I just want to let you know that Kim is very good at her job, and I feel confident and safe knowing she’ll be looking into my case.
MANILA	NA Disputes Debit Card	Abuton, Patricia Imee	'06000537981752606192	2460	07/15/2025	Robles, Jessie Jr	Adding Funds	"Pat is an AMAZING young woman; I have talked to 4 or 5 representatives with adding funds to my account but they're not able to help me out. Pat is an inventive creative critical finger who helped me out in converting my rewards points to balance that I needed. She's a SMART young woman and very good with her customer service."
ROXAS	NA Disputes	Albay, Cymon	N/A	3420	07/17/2025	Basa, Judyleen	Customer called about her dispute case and would like to file a new dispute as well. TM was able to resolve the dispute for the customer.	CARL IS ABSOLUTELY WONDERFUL; HE WAS PATIENT WITH ME AND VERY UNDERSTNADING. HE GOT EVRYTHING TAKEN CARE FOR ME AND IT MADE MY DAY.
CEBU	NA Identity	Bacalocos, Liza Faith	1435092282071890570	1953	07/07/2025	Menchavez, Glennyl	Send Payment	CX was calling and needs assistance on how to send money.
CEBU	NA Disputes	Adventurado, Mhary Antoinette	*06000447431752698130	837	07/16/2025	Unabia, Jarlon John	Called about a transaction related to a billing agreement and asked to have the automatic payment be aligned to the PayPal Credit.	She is exceptional. I talked to 10 people, but Mary got it at the first try.
ROXAS	Global Pay Later	Dela Sada, Michaela	1696750592906819750	12:58	07/16/2025	Barrios, Mary Ann	Declined Pay in 4 Application	I appreciate the teammate, as well as the previous one who assisted me with the unauthorized transaction on my account, and the one who helped me with my Pay Later inquiries. I just want to say that I’m grateful for their patience and cooperation in helping me.
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	3634	07/15/2025	Taniza, Geralyn	ATO Case	I just want to say that Jan is very compassionate and very goal-oriented. He made sure that he captured everything about my case. Very passionate to help people. He gave me a different experience.
ROXAS	Global Pay Later	Deocampo, Joemar	'1591142666845324267	458	07/07/2025	Arabia, Nhel Bryan	Pay Later	I have been a happy customer and almost always I get the smartest and kindest people in PayPal like Jay and I am an old man and he know everything and he is so patient.
CEBU	NA Identity	Apolinario, Sheryl	2038842598628287095	500	07/11/2025	Arcamo, Jean	Account Creation	I wanted you to know how wonderful she was in helping me.
CEBU	NA Identity	Biagan, Lymar	1596570452825918284	400	07/11/2025	Arcamo, Jean	Transaction Inquiry	I just want to compliment Lee, he was very nice. He made me comfortable working on this.He took all the information, good communicator very kind.
CEBU	NA Identity	Siva, Xyruz Dominique	6071828693584211473	500	07/05/2025	Arcamo, Jean	Customer calling about a dispute.	Simon was so patient and kind. I was upset and he helped me a lot. I'm calmer now and I appreciate him.
ROXAS	NA Disputes	Alarba, Phoebecates	00035149471752263501	857	07/11/2025	Bautista, Lea	The cx was calling in about a dispute claim and the tm closed the case in their favor.	I would love to say they did it outstanding job I am ahead of customer experiencing customer service. and really it was supperb not only did you take the opportunity ... to listen to my ... complaint ... she'd there went on and ... the issue ... my issue in a timely matter ... and i wanted to thank you too you guys and she did amazing job i wasn't sure ... that she ... the credit that she deserves she's amazing
ROXAS	NA Identity	Tupaz, Alain Ray	*00035289461752089574	511	07/09/2025	Belvis, Kyra	Dispute Filing	I just needed to tell that the young man who helped me was so kind, so thoughtful. Its not every day that you get to talk to somebody that take the time and explain what's going on. I greatly greatly appreciate him and I greatly appreciate PayPal. And he put me at ease.
ROXAS	UK Disputes	Practisala, Pearly Ann	06016447991752305529	2069	07/12/2025	Clavel, Sheeva	Customer cannot see the refund on their card.	She is very nice, very professional. She's an asset to the company.
MANILA	ROW CS & RS	Laureta, Danica	'00007020531752093873	382	07/09/2025	Melgar, Paul Rendon	Customer is calling about the payment hold After confirming the account status, the agent re-sent an authorization code and released the held funds as a one-time courtesy. The customer confirmed they received the funds and expressed satisfaction. Later in the call, the customer shared positive feedback about their recent experience with the support received over the last few days. The agent acknowledged their appreciation and transferred the call to supervisor as per customer's reques.	It’s just going to be a quick one. Actually, I just wanted to let you guys know that over the last few days, I am having trouble but she make me happy with the service she provided, and I felt it was important for management to know that she is a keeper. She is awesome! Thank you."
ROXAS	UK Identity	Benitez, Dan Bryan	'1677584613720876529	1140	07/14/2025	Picardel, Emman	Login Issues	I want to tell you that the man was amazing! I was able to call previously and the woman who assisted me was frustrating. The young man resolve my issue professionally compared to the previous one. He deserves a pat in the back. He patiently and professionally assisted. He is the only person to help me. He is very good at its job. he is brilliant and fantastic.
ROXAS	UK Identity	Espineda, Janine Nicole	'1878726115194175806	930	07/10/2025	Picardel, Emman	Dispute Case Inquiry	Teammate is very good in solving my problems and also make sure to keep my money safe. I will definitely rate you a 5 star please continue doing good.
CEBU	NA Identity	Guillermo, Jerick	1810875516955229099	178	07/15/2025	Villaver, Philip Rey	cx wanted to report unauth	I want to give a huge shout out to Jay! He made me feel really good about using paypal!
ROXAS	NA Identity	Azarce, Nikko	*00035417801751926194	580	07/07/2025	Belvis, Kyra	Dispute Filing	I just wanted to say that I was really impressed with PayPal today and how well you handle them. I really appreciate it and make me have a lot of confidence.
CEBU	NA Identity	Bagunas, Kent Lester	1235369194108721246	NA	07/15/2025	Taniza, Geralyn	Refund from dispute	Kent was very helful with my case.
ROXAS	NA Identity	Azarce, Nikko	*06000417841751319155	1501	06/30/2025	Belvis, Kyra	Dispute Filing	He did a wonderful job, I just want to make sure that he gets a kudos because he worked really hard today. He went above and beyond to make sure that everything is taken care. You are lucky to have him.
ROXAS	NA Identity	Azarce, Nikko	*00007057161751301184	1228	06/30/2025	Belvis, Kyra	Transaction Inquiry	He is very nice for an old woman. He is very sweet, very nice, very patient with me and we need more of them.
CEBU	NA Identity	Ballesta, James	1775797190593282844	536	06/03/2025	Villanueva, Era	Transaction	Wonderful lady that brought me to your attend. She deserve a raise, she's very good.
CEBU	NA Identity	Diva, Allan Ray	1976097831571334261	2312	07/11/2025	Villaver, Philip Rey	nsf fee caused by wrong funding source	"I want to give Bam a shoutout. He really help me out so much and I was very relieved. He was efficient and patient"
CEBU	NA Identity	Ponting, Donna Mae	6042584731824729998	654	06/18/2025	Tarongoy, Chester Vic	General Inquiry	Because of Maria, Help me tremendously and answered all questions.
CEBU	NA Identity	Hembra, Jonathan	1963262062873220119	456	06/20/2025	Tarongoy, Chester Vic	ATO	"I would like to provide a positive feedback to Ronnie very professional. Provide assurance, he did amazing.."
CEBU	NA Identity	Hembra, Jonathan	2090147827301859141	565	06/17/2025	Tarongoy, Chester Vic	Transaction Inquiry	"I am very very pleased with the young man who worked with me, very patient and kind. ..
CEBU	NA Identity	Ponting, Donna Mae	1884438452448588271	967	05/30/2025	Tarongoy, Chester Vic	ATO	Because of Maria, I want you to know that she is probably the most professional and knowledgeable person I spoke with. She was so amazing
CEBU	NA Identity	Ponting, Donna Mae	5599145267647268039	725	05/30/2025	Tarongoy, Chester Vic	Dispute Filing	I was assisted by Sam, she was able to open a dispute for me and help me with it.
CEBU	NA Identity	Ballesta, James	1290343194722846752	595	05/26/2025	Tarongoy, Chester Vic	Transaction Inquiry	Very kind assisted me throughout the call and very kind.
CEBU	NA Identity	Belargo, Mary Arne	2106203455548921974	600	05/24/2025	Tarongoy, Chester Vic	Dispute Filing	I wanted to give a good review. It was a great job and very friendly and helpful.
MANILA	NA Investigations	Araojo, Fhil	06000457061752425147;	1380	07/14/2025	Dailisan, Maribel	Correct negative balance and cx called to clear it. 1st TM saw limitation is in place, lifted by making sure cx knows why its in place first and how it can be lifted. TM after lifting waited till cx complete the add funds using card and with all these action cx end up satisfied. Commendation given to TM	Awesome customer service! He deserve extreme kudos, he was fast and made sure everything is resolved.
CEBU	NA Disputes	Benlon, Arvin Jay	2105550553319195744	1173	07/09/2025	Jamolin, Zemlester Aaron	Cx made a payment and she realized that it was a scam. She tried to report the transaction but no resolution was provided to her.	He was so good. He calm me down because I panic. I know immediately that I've been scammed like immediately and he was so good. I know I had to wait because I had no case yet but he was so good!
CEBU	NA Disputes	Sullano, John TR	2142109396280106872	1014	07/11/2025	Jamolin, Zemlester Aaron	Cx called in regarding a dispute that was closed in seller's favor. TM resolved the issue by closing the case in buyer's favor.	This is the fifth time I called from England to America to get this sorted and she's the only one that's been actually able to resolve it really officially so I just wanted to say thank you to her.
CEBU	NA Disputes	Sullano, John TR	5427666815498916136	1091	07/10/2025	Jamolin, Zemlester Aaron	Cx called in regarding a transaction for $400. She mentioned that it was sent to a wrong person.	TR is very excellent customer service representative. She's very professional and friendly too. I'm very comfortable the whole time. I just want to compliment her and tell her boss which is you.
ROXAS	NA Account	Garbo, Maru	'1558526053232786400	1860	07/13/2025	Barredo, Rea	Customer contacted because the item is not as described. the Teammate transitioned the case and delivered the good news within the call	The young lady is very helpful and very sweet.
ROXAS	UK Identity	Alovera, Rosalie	'00036093211752329185	1401	07/12/2025	Duerme, Maria Cilane	Login Issue	"I just want to say that I had an excellent service from Rose. Some will just be annoyed but she was very patient and stayed on the line until I can get into my account"
ROXAS	NA Disputes	Guion, Aguinaldo	1447196938393644710	500	07/14/2025	Dagumanpan, Arjade	File a dispute	Want to give kudos, the rep had help me even the company wont. he is phenomenal.
ROXAS	NA Identity	Gicalde, Keven	00035389201751553882	571	07/03/2025	Bombales, Unica Venice	Phishing	He was very, very good. I'll give him five stars. He was pleasant, knowledgeable, and helpful.
MANILA	NA Disputes Debit Card	Adap, Angelo	00035158641752074324	1329	07/09/2025	Semila, Rhenz Rhendell	Pending Auth	I just wanted to let your know that she was really helpful. Very good. She took her time to investigate. She has a good patience.
MANILA	NA Identity	Deviana, Leonard Jr	7518196645583986771	1560	06/21/2025	Matutina, Julie Anne	Send Money	Giant thank you ! You guys helped me for a couple of times. Leonard talked to me brilliantly and payment went through . He did a great job ! You got a great representative.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007091141752004366	577	07/08/2025	Narvaez, John Jericho	Cancel payment	I want to deliver a very positive survey rating for Vanessa, she was wonderful.
ROXAS	NA Disputes	Briones, Mark	N/A	1260	07/12/2025	Barredo, Rea	Customer is calling about the status of his case	the agent does a great job his so patient and was able to give me explanation in my concern
ROXAS	NA Disputes	Garbo, Maru	N/A	840	07/12/2025	Barredo, Rea	Customer is calling to file a dispute	Maru was amazing in helping me, I just want to let you know that she's an asset to your company.
MANILA	NA Disputes	Marvive, Karla Vanessa	6096899421841494538	600	07/02/2025	Donato, Kariz	Dispute Inquiry for INR case - closed on buyer's favor.	I had a great agent on the line. She was very effective looking at the information, she checked everything. The case has been on for so long but she helped me. I thought there is no hope anymore but she helped.
ROXAS	NA Disputes	Rivera, Apryl Joy	'1290867224614834087	840	07/03/2025	Borres, April Joy	Refund Inquiry	I just wanted to let you know that April does excellent. She is an excellent CSR. Very good CSR.
ROXAS	NA Disputes	Delegencia, Karl Kevin	5328109341985474282	882	06/30/2025	Aminoso, Jessa	disputes	most wonderful helpful rep you have there
ROXAS	NA Disputes	Delegencia, Karl Kevin	'1198071146399059242	1560	07/13/2025	Aminoso, Jessa	refund	was on phone with him for 26 minutes, i dont know if he has ears left. from beginning to the end he is with me, he listened to me. i was grateful for me that he gave me my refund.
MANILA	NA Investigations	Mangulad, Johnrey James	00035186511752070903;	2460	07/09/2025	Dailisan, Maribel	PP-R-RDH-582432052-case decision was question. TM appealed and it satisfied the cx.	I was really upset at first and wanna say thank you to James because he did well, it was an excellent experience, he is very patient and he made sure everything is documented to help me with my case.
MANILA	NA Disputes	Marvive, Karla Vanessa	1358663194536840638	1440	07/13/2025	Donato, Kariz	Customer wants help in withdrawing her funds from her PayPal account.	I JUST GOT OFF THE PHONE FROM A WONDERFUL LADY. I GOT A STROKE AND VERY FRUSTRATED AND SHE HELPED ME A LOT. SHE WAS AMAZING AND SHE WAS A ROCKSTAR! SHE WAS VERY PATIENT AND NEVER GAVE UP ON ME. EVERYONE ELSE HAS ALWAYS GIVEN UP ON ME. I AM VERY CHALLENGED EVEN WHEN SPEAKING BECAUSE OF WHAT HAPPENED TO ME BUT SHE WAS VERY WONDERFUL AND HELPED ME.
MANILA	NA Identity	Maraon, Norman	7519192944852669146	660	06/23/2025	Matutina, Julie Anne	Manage Financial and Manage Profile	I wanted to bragged on him. I had a really weird problem and he fixed it. I really appreciate him for helping me out. He did a great job.
MANILA	NA Disputes	Marvive, Karla Vanessa	00035369751751837310	723	07/06/2025	Ricohermoso, Florenda	Refund Inquiry - The customer inquired about receiving only a partial refund instead of the full amount they expected. TM explained that the reason was due to a split payment.	SHE HELPED ME ABOUT MY REFUND. SHE MY VERY NICE AND VERY PLEASANT.
ROXAS	NA Disputes	Pilante, Nina Gemma	'5631550423448971901	897	07/11/2025	Romulo, Chaineevi	Dispute Filing	I just wanted to let you know that she really went above for me.I want you to hire people like her . Kudos to her .
ROXAS	NA Investigations	Flotildes, Realyn	06000571691752158205	1323	07/10/2025	Borres, April Joy	Add and Confirm bank	I just wanted to let you know that the service I have received from that lady was absolutely fantastic. Wow I mean back when I was working and I had employees I wish I had a one like yours. She was absolutely fantastic.
ROXAS	NA Investigations	Flotildes, Realyn	06000622281751409561	1241	07/01/2025	Borres, April Joy	Payment Holds	I was very frustrated the beginning of the call and she calmedme down and got everything figured out for me so if I can give her a five star review that'd be awesome.
MANILA	NA Disputes	Manuel, Fema Bless	06000282111752105772	831	07/10/2025	Manaloto, Mark Edward	Cx is calling about a dispute they filed that was closed against their favor. TM checked the account and educated cx that the case was filed as unauthorized. TM highlighted PPBP. TM advise that they update the case to the correct category. TM educated the cx the dispute process.	This is my 4th time calling. This young lady was just excellent. she took care of it all. Give her a raise.
MANILA	NA Disputes Debit Card	Pacia, Noel Jayson	06000230951751309702	79	07/01/2025	Bautista, Albin	PayPal prepaid card	He is polite. He knows exactly what he's doing
ROXAS	NA Identity	So, Amber Mae	00007055691750717229	2502	06/23/2025	Bombales, Unica Venice	Login Issues	I was really delighted by the customer service Amber gave me. She was exceptional—appropriately friendly, calm, and had a positive attitude. She was also technically knowledgeable. It seemed as though she really knew what steps to take to guide me through a computer process I wouldn’t have been able to figure out on my own. She was very supportive and she knew exactly when I got to one screen, what to do next, and when we got to another, what to do then. She was technically sharp!
ROXAS	ROW CS & RS	Vili, Annie Grace	5624752355173670490	783	07/11/2025	Dequina, Louie	account limitation.	I want to commend the agent. No one was able to help me and tried asking for help until I got Maria. She helped me lift the restriction and was able to transfer my money although it's still pending, Maria gave me the timeframe. She's a great agent and I want to commend her!
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	06000531761752006320	2781	07/08/2025	Demafiles, John David	Account Update	I want to tell you that Jen is one of the best! I have been trying to fix this account, and she came on and I got frustrated but she got it fixed. She's the only one, that I talked to, that is patient and able to get it fixed. I commend her and if she gets a bonus, please give her a good one because she was awesome, she really was, and I appreciate her and I appreciate PayPal.
MANILA	NA Disputes	Campo, Christine May	7520031511447415059	512	06/26/2025	Manaloto, Mark Edward	How to Withdraw Funds	Christine is are really GREAT. I called many times but she is the only one who was able to resolve my issue
MANILA	NA Disputes	Villanueva, Flord Eldeen	7515561824881814252	1332	06/13/2025	Manaloto, Mark Edward	Dispute FIling	He is Very King, Patient and thorough
MANILA	NA Disputes	Suarez, John Paulo	7517704953432968042	668	06/19/2025	Manaloto, Mark Edward	Billing Agreement	"He is really awesome and knowledgeable and was able to answer all of my questions. Thank You for hiring people that are ABLE and ENJOY DOING THEIR JOB!"
ROXAS	NA Disputes	De la Cruz, Gerard	1477040173843198787	1920	07/09/2025	Dagumanpan, Arjade	Dispute inquiry	that gentleman his customers service skilled was so good he became my best friend. gave me excellent superb ... above and beyond customer service his enter personal skills was great his calmness was great his listening skills was great. he just did a great job to help me and he resolved everything i needed
ROXAS	Global Pay Later	Gade, Micah Pearl Lyne	'1412233514732616850	420	07/09/2025	Barrios, Mary Ann	Pay in 4 transaction| The teammate walked the customer through the process of repurchasing her transaction.	I just want to say thank you. The representative was very helpful and she immediately fixed my problem.
CEBU	NA Identity	Bagunas, Kent Lester	20185936026 00035534741751583314	1617	07/04/2025	Alcober, Kyle Matthew	Payment Decline	I want to compliment Kent for helping me with my issue. He was on top of everything, assertive, and very helpful.
CEBU	NA Identity	Bagunas, Kent Lester	06000128861751567982	859	07/03/2025	Alcober, Kyle Matthew	Customer wanted to dispute a payment for an item that was significantly not as described.	He was very professional and a great customer service representative.
ROXAS	NA Identity	Villagracia, May	1368556078522660683	1441	07/02/2025	Dadivas, Cleiah Mae	File a dispute	May was helpful in assisting me with getting a refund. Please give her credit for providing excellent service!
CEBU	NA Disputes	Sullano, John TR	00035387921751725194	940	07/05/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase he tried to make, no confirmation receive from the merchant through pay in 4.	It was a joy and complete pleasure to speak with her. She's so smart and so patient and kind with old people and I'm an old man. Thank you for being a just a wonderful person.
CEBU	NA Disputes	Sullano, John TR	00035344791751474261	702	07/02/2025	Delos Reyes, Chanel Gayle	Cx calling to dispute transaction, he had issues with the merchant.	I just want to give a commendation to the professionalism I just received from this young representative. She was very patient with me.
CEBU	NA Disputes	Benlon, Arvin Jay	06000270841751931076	772	07/07/2025	Delos Reyes, Chanel Gayle	Cx calling to file claim for fraudulent transactions.	He was very pleasant, very understanding. He just was up and willing to help in any kind of way very apologetic, nothing for him directly but he's doing his job and making me feel very comfortable and I will continue to use PayPal for ten more years. Very helpful.
CEBU	NA Disputes	Benlon, Arvin Jay	00035472201751469064	1552	07/02/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, she was charged 3 times. TM filed case and cancelled BA.	I just wanted to commend him. He was very helpful to me, he was very patient and very professional.
ROXAS	UK Disputes	Horario, John Rey	7525031755323090985	1009	07/09/2025	Lequip, Allie Rose	Dispute Inquiry	He was so lovely, so helpful, so polite and so efficient. He deserve a salary increase.
ROXAS	UK Disputes	Lozada, Melba	7525086224098330908	741	07/09/2025	Lequip, Allie Rose	Dispute Inquiry	She is very very helpful. I am very happy with the service.
MANILA	NA Disputes Debit Card	Adap, Angelo	'00035094791752022229	480	07/08/2025	Robles, Jessie Jr	Add Funds/ Transfer Funds	"She did a great job! I've had issues for the last 7 hours and she manage to fix everything in just 5 minutes when I have her on the phone. She walked me though every step that I needed and was a life saver today. She was so quick about it and never in my entire time that I've been with you guys have someone solved an issue that quickly."
ROXAS	UK Identity	Deocampo, Dennis	6064113215594970018	8:52	07/08/2025	Azuro, Mary Grace	Report Fraud	I was really stressed out about this, but Lee made sure my issue was resolved quickly. He was absolutely great and efficient."
ROXAS	Global Pay Later	Deocampo, Joemar	1591142666845324267	485	07/06/2025	Arabia, Nhel Bryan	Pay Later	have been a happy customer and almost always I get the smartest and kindest people in PayPal like Jay and I am an old man and he know everything and he is so patient.
ROXAS	UK Disputes	Lozada, Melba	'7524643013538168251	964	07/08/2025	Lequip, Allie Rose	Dispute Inquiry	She was very prompt and professional. I was very happy with the service I received. I suggest to have the call used for training. She delivered a good service.
MANILA	NA Investigations	Mata, Alvin	00007067711751900386;	780	07/08/2025	Dailisan, Maribel	Receiver called to know how to transfer money to card to pay bills but reported not working, tm acknowledge, checked balance available and notice no debit or bank link. TM helped cx add financial and this allows the cx to complete the access to their funds. Commendation given to tm for resolving the issue.	Awesome customer support. I'll give him a 10 out of 10 out 10. I love him, he is very helpful. He is AWESOME!
ROXAS	NA Disputes	Alcampor II, John II	N/A	800	07/08/2025	Barredo, Rea	Customer is calling about his dispute case, because he still did not receive the item and want to have his refund.	The agent was able to help me with my dispute case; he got to the points and did not ask hundreds of questions. He definitely deserves a raise.
ROXAS	NA Disputes	Ongkingco, Kim Verly	N/A	900	07/08/2025	Barredo, Daisy Mae	Customer is calling to get an update about his dispute case.	I just want to commend Kim; she was able to help me, and she is nice.
ROXAS	NA Disputes	Fernandez, Shaira Mae	N/A	1140	07/04/2025	Barredo, Rea	Customer is calling to check his PayPal account and what are the transaction that was made.	She is fantastic, incredible she was able to help me and was able to answer all my questions.
ROXAS	UK Identity	Balasa, Jenneth	'5579023387126772411	900	07/07/2025	Picardel, Emman	Report Fraud	She's been very helpful and clear speaking even though she's from different a country so I am really impressed with her and it is so refreshing to hear how she speak
MANILA	NA Disputes Debit Card	Corpin, Erizan	00035492091751481229	1476	07/02/2025	Semila, Rhenz Rhendell	Filing an Unauthorized Transaction	I wanted to say what i fine help Emma was. She's been very nice. I know we always get memos about if we don't do something right so i wanna add on her folder that she was very sweet, cooperative and very patient.
ROXAS	UK Identity	Gonzales, Jovelyn	1331811778124634629	1260	07/07/2025	Rivera, Thomas	File an unauthorized transaction - Accepted	Teammate well handled my problem, exceptionally helpful and grateful that my issue has been resolved.
ROXAS	NA Disputes	Rivera, Apryl Joy	'1290867224614834087	757	07/02/2025	Borres, April Joy	refund Inquiry	I just wanted to let you know that April does excellent. She is an excellent CSR. Very good CSR.
ROXAS	NA Disputes	Jore, Paul Vincent	5613452889144707631	410	06/16/2025	Basa, Judyleen	Customer wanted to check if the seller can be stopped in charging his account every month. Teammate cancelled the billing agreement and informed the customer that the seller cannot take any payment from the account anymore.	I just wanna say how grateful I am talking to the representative. Thank you so much.
ROXAS	NA Disputes	Ariaga, Trixie	2220170936000038143	790	06/29/2025	Basa, Judyleen	Customer was asking if it will appear as an ACH if the transaction was made using the bank. Teammate confirmed that it will appear as ACH.	I want to document that the person I talked to, She is gonna make me promote PayPal. She is very patient, very kind and she is making a difference. She took 90% of my headache.
ROXAS	NA Disputes	Humpay, Elaine	2030193757768376492	4364	06/27/2025	Basa, Judyleen	Customer wanted to check on the transaction since he did not recognize those payments. Teammate explained the details of the transaction and helped the customer download the transaction history.	We had a pleasure with Yen. She was terrific. Her English is perfect. I'm so impressed, she was polite, she was knowledgeable.
ROXAS	NA Disputes	Ciudad, John Lawrence	'1227187655119829212	3600	07/05/2025	Romulo, Chaineevi	Billing agreement /dispute filing	I just had a wonderful young man from the Philippines, he can be a trainer, he is kind person. I want to give him a raise.
MANILA	NA Investigations	Roy, Ahra Monina	06000439521751391493	2560	07/01/2025	Mondragon, Mary Icy Blair	Limitation (AUTO - CHBK Unauthorized CC Use). TM lifted the restriction after review.	She worked above and beyond. She was very good and patient.
MANILA	NA Investigations	Mangulad, Johnrey James	00007110241751315523	2620	06/30/2025	Mondragon, Mary Icy Blair	Unclaimed Property. TM helped the CX logged in and guided the CX withdraw the funds in the account.	James was so patient and so helpful and so kind. I really appreciate his service.
MANILA	NA Investigations	Tuguinay, Gabrielle Marie	00007072601751054846	1245	06/27/2025	Mondragon, Mary Icy Blair	CX was not aware of a charge in the account which was a billing agreement. TM disputed the charge activated the Buyer's Protection.	She handled everything accurately and quickly. I was so thankful for her and did a fantastic job. I just love her.
MANILA	NA Disputes	Suarez, John Paulo	*06000108301750885336	1561	06/26/2025	Manaloto, Mark Edward	Cx is requesting for a refund for a billing agreement. TM checked the account and educated cx that their unable to cancel a completed transaction. TM cancelled the billing agreement. TM highlighted PPBP and disputed the transaction. TM provided the good news for one transaction (Instant Payout) and provided the refund timeframe. As for the other 4 transactions, TM provided the dispute process.	He was extremely courteous. He treated me as a valued customer of PayPal. I was extremely pleased with the service they gave me today. He was outstanding and proficient.
MANILA	NA Disputes	Reyes, Kathleen	00035199601748547086	1272	05/30/2025	Leal, Maria Jasmin	Cx is calling about a declined payment. TM made some adjustments and tried to make the transaction again, but it was unsuccessful. TM tried to confirm the card to check if cx will be able to make the payment. After trying, the cx was able to make the purchase.	She did an excellent job. She made changes in the and went in there deeply and it worked. She made my life easier. What she did, ended the whole drama.
MANILA	NA Disputes Debit Card	Adap, Angelo	'06000404671751654628	525	07/04/2025	Robles, Jessie Jr	Multiple Concerns (Login & PPDC Inquiries	'I want to commend how excellent Katie in handling a fairly sophisticated concern of mine. She understood exactly what I was talking about...She listens and fixed the problem; her English and knowledge is superior."
ROXAS	NA Account	Bagona, Rizza	1527291378403012881	900	07/03/2025	Patricio, Sidney El Cid	transaction inquiry	she really did display some good patient, she's an asset to the company. it's good to see professional courtesy
ROXAS	NA Disputes	Gallofin, Rach Mary	00007097031750959718	1750	06/26/2025	Pelayo, Arianne Joy	Currency Conversion	he did a wonderful job you could talk to the experience ... have her experience ... here today ... that's perfect
ROXAS	Global Pay Later	Demandaco, Cristy	'2128885215601314713	1654	07/04/2025	De Guzman, John Vincent	Make payment	Ive had some issues I talked to Mutiple people, tina was the best interaction I had she was patient and ended had the job done.
MANILA	NA Disputes Debit Card	Orca, Florian	00035217201751389113	798	07/01/2025	Arellano, Russel	Preferred Funding Source	I talked to several representatives and only Flor has done what I asked because she listens. She did a good job.
ROXAS	Global Pay Later	Bajande, Jemima	'1500760591283164115	438	06/26/2025	De Guzman, John Vincent	Pay Later Inquiry	i wanted to let you know i spoke with multiple people that cannot help me and transferred me and hanged up 3 times, my issue was was resolved
ROXAS	Global Pay Later	Bajande, Jemima	'1507138267193840530	1236	07/02/2025	De Guzman, John Vincent	Account Update	I WAS COMMEND HER SHE WAS REALLY FAST AND PROFESSIONAL, I FEEL IVE BEEN HANDLED WITH SERVICE, SHE WAS REALLY PROFESSIONAL AND EXPERT
ROXAS	NA Disputes	De la Cruz, Gerard	5603358694919427401	900	07/02/2025	Dagumanpan, Arjade	The customer wanted to cancel a transaction.	He had helped me get my money back.
ROXAS	Global Pay Later	Quinton, Quenne	'1596570452825918284	695	07/02/2025	De Guzman, John Vincent	Financial update	i wanted to tell you i had such frustration ,queene was the only one who knew what to do, I was getting ready to close my bank, she listened to me even I'm 72 but queene was really calm and assured me very in clear in explanation she's very good at communication.
MANILA	NA Disputes	Loyogoy, Roselyn	00007046031750954553	528	06/26/2025	Arce, John Lester	cx called in about the cases he filed wherein he wanted to escalate all cases because he received an email that it will automatically on Jun 29 if the case will not be escalated.	I just wanted to let you know that she is absolutely terrific and she did a great job.
MANILA	NA Disputes	Cosico, Norlando	1522829586500997192	1200	06/27/2025	Kalingasan, Kirk	Transaction Inquiry	"..very helpful and kind...he gave me a lot of instructions..he was wonderful and helpful."
MANILA	NA Disputes	Gayoma, Laurence	5626997609698043700	600	06/30/2025	Kalingasan, Kirk	Dispute Filing	"This guy deserves more than 5 stars, if I can give him 20, I would. He's a polite gentlemen. He is delightful, he took his time and didn't rush me. He deserves a promotion."
ROXAS	UK Identity	Bautista, Demmeth	'2305215181703446567	1380	07/02/2025	Picardel, Emman	Login Issues	"I would like to say that he was very good, knowledgeable and very kind and patiently resolve my concerns today. I would like to provide a positive feed back for the service I received."
MANILA	NA Disputes	Lago, Ragine	'00007091821751050388	733	06/27/2025	Dumangeg, Riel Mae	Cx was automatically renewed on his subscription. Cx received the service but it is not reusable. TM changed the reason code from INR to SNAD. TM discussed 10 day time frame. TM discussed escalated case process.	I was so frustrated and I think it was Rag who helped me. She was so wonderful, she got through my frustration, she listened, understood and helped me out with the situation and came up with a creative solution that I would never have imagine. She was wonderful. I can thank you enough, people like that make me use PayPal when I go to check out. She was amazing. She was the best. She was unbelievably great.
ROXAS	NA Identity	Julian, Kristine Rose	1603867357466190580	700	07/01/2025	Areno, Angela	File a dispute	I wanted to speak to you because I was going round and round with my txn, and my bank was useless. It took her about 30 mins and kept me updated throughout the call to take care of my needs in a professional and timely manner. she was superb. She should be acknowledged.
CEBU	NA Disputes Debit Card	Orca, Florian	06000544531750690076	1401	07/24/2025	Arellano, Russel	Unauth Transaction	She's very professional, polite very quick to respond. She doesn't just resolve my concern but showed me empathy as well.
ROXAS	NA Investigations	Falco, Via	5317306045046366070	1380	07/01/2025	Chua, Tania Kaye	Removing My Limitation	She was an excellent customer service and she did a great job! I'm so thankful for her service and I really appreciate her. She deserves a raise!
ROXAS	NA Disputes	Besana, Reybee	2072197945037294193	900	07/01/2025	Dagumanpan, Arjade	Phishing Email	she helped me with the scam, was very calm and help me with my problem also assured me that it wasn't real.
ROXAS	NA Disputes	Guion, Aguinaldo	1863478440628060706	2400	07/01/2025	Dagumanpan, Arjade	Dispute Inquiry	Andi was the best in resolving the issue on my account.
ROXAS	NA Identity	Algoso, Kyla Joy	*1315409773185901936	400	06/30/2025	Andrada, Aliyah Joy	Add Money	I want to say that she is great employee. She is very clear and concise. She really help me with my concern.
CEBU	NA Disputes	Cristobal, Leo Andrew M	'00007103571750181161	3870	06/17/2025	Campo, Jayson	CX is got disconnected from last call. CX needs help because she made an order from the seller before and she got another item from the seller as she was charged for subscription that she did not set up. TM checked the transaction and shared the items for that transaction and CX wanted it disputed since she did not get the right items. TM filed the dispute and shared education on next steps. CX then asked for a supervisor to commend the TM for his patience and assistance.	"I want to acknowledge Leo for his patience, kindness , and quality service... He was generous with his time, he did not rush me, he listened. I truly appreciate that."
ROXAS	NA Investigations	Honrado, Kristel Danielle	2236361292327937463	3360	06/28/2025	Chua, Tania Kaye	Removing My Limitation	I just wanted to compliment her. She was so patient and so kind and she was able to help me resolve my issue. She walked me through this and she was so kind and professional and so also personable. I'm so happy that I got her since she was able to help me, I'm a satisfied customer.
MANILA	NA Disputes	Pascual, Katherine	06000547281751122820	2084	07/28/2025	Narvaez, John Jericho	Dispute inquiry > TM was able to close the case for INR filed > Transaction inquiry pending auth not showing on card statement > TM was able to confirm transaction with customer but missed to provide option for customer not to get charged.	"I just want to make sure that Kat will be recognized for excellent, professional and friendly service. Kay was very helpful and I am very satisfied with the issue resolved."
ROXAS	NA Identity	Azarce, Nikko	*00035553541750887060	927	06/25/2025	Belvis, Kyra	Dispute Filing with Instant Refund	I wanna talk with you about what a nice rep Nik is in solving our claim issues. He dug up info and got it taken care well of.
ROXAS	NA Identity	Dizon, Ericka Mae	*06000601971750865489	1592	06/25/2025	Belvis, Kyra	Add bank	I just wanted somebody that I got an extra ordinary service from Ericka today. She is kind, professional, patient and lovely to deal with.
ROXAS	NA Identity	Villanueva, Carmela	*00035639691750613708	1966	06/22/2025	Belvis, Kyra	Login Issues	I need to tell you how wonderful Chloe is, I have a new iPad that is not working well, and I lost my password. I called because I can't fix it myself and Chloe was wonderful from the beginning; she helped me so easily to create a password. Thanks to Chloe because without PayPal I don't know how to pay all my accounts.
ROXAS	Global Pay Later	Bajande, Jemima	'00035451671751032367	276	06/27/2025	Arban, Carol	Customer was looking for her refund and she doesn't understand why it's not yet in her account. Teammate explained how the refunds works for pi4.	I just want to give a compliment to her. She really helped me understand my refund.
ROXAS	UK Disputes	Borres, Kiecy	1441167000946745829	959	06/18/2025	Alba, Ailene	The customer called regarding a payment made on eBay and reported receiving a counterfeit item. The representative transitioned the case from *Item Not Received (INR)* to *Significantly Not as Described (SNAD)* and then proceeded to close the case.	she was fantastic and was able to decide on the complaint that I have luna took time to work on my case and was absolutly wonderful wanted to recommend as employee of the month she was really good on what she is doing.
ROXAS	UK Disputes	Cawaling, Jeneron	1594224618139017490	558	06/24/2025	Macaranas, Kaylen Mae	The customer called regarding a canceled contract for which they were still charged. The representative explained that since no services were received, the customer is eligible to file a dispute. However, instead of pursuing the dispute process, the representative offered a voucher as a resolution and confirmed the cancellation of the subscription. The case was resolved, but the approach may have lacked firmness in ensuring the customer’s claim was addressed through the appropriate dispute process.	want to provide a positive feedback very provisional and clearly speak
ROXAS	UK Disputes	Mujal, Archieval	1836617905341601524	936	06/20/2025	Macaranas, Kaylen Mae	The customer called regarding a canceled contract for which they were still charged. The representative explained that since no services were received, the customer is eligible to file a dispute. However, instead of pursuing the dispute process, the representative offered a voucher as a resolution and confirmed the cancellation of the subscription. The case was resolved, but the approach may have lacked firmness in ensuring the customer’s claim was addressed through the appropriate dispute process.	want to provide a positive feedback very provisional and clearly speak
ROXAS	UK Disputes	Tolentino, Ferdelyn	1586080146633144957	844	06/20/2025	Macaranas, Kaylen Mae	The customer called regarding an item they had already returned, and they had provided the return tracking information. As there was no response from the seller, the representative proceeded to close the case.	Alexa was wonderful dealing with the whole thing she was very patient and very very professionally and resolve the issue very strictly, she did a very good job
ROXAS	UK Disputes	Tolentino, Ferdelyn	1393626637348888619	1092	06/19/2025	Macaranas, Kaylen Mae	The customer called regarding a dispute and reported being scammed. The representative confirmed that no goods or services were received in relation to the transaction. The case was then transitioned from an (CRB)* to an *Item Not Received (INR)* claim. Upon further clarification, the customer explained that the payment was intended for iCloud storage. Based on this information, the representative appropriately closed the case under (LDP)*.	She just solved the head ache on the problem on the resolution center and , was scammed wanted to express satisfaction to her for solving my problem efficiently.
ROXAS	UK Disputes	Trinidad, Angelika	`00036011531750868944	1544	06/25/2025	Zaragoza, Neil Jun	Customer is calling about the dispute which already been close and wanted to be refunded and TM close the case in the favor of the customer	"I just like to give a feedback to "Luna" because she's been amazing in helping me with my case. Thank you!"
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1801973072075567422	1153	06/28/2025	Barredo, Rea	Customer would like to make a payment using her bank account. teammate helped the customer to add the bank and walk the customer through to make a payment in PayPal credit.	I just wanted to tell you that axcelle really help me. I've been trying to connect my bank and he was able to do it for me and I was able to make a payment. He was a pleasure to speak with and help me with my concern.
ROXAS	NA Disputes	Garbo, Maru	'2299616341880858422	1980	06/28/2025	Briz, Rexler Jsean	Customer contacted because she did not receive the teammate . Teammate helped the customer to file a dispute and deliver the good news to the customer.	I just wanted to give a comment to maru that she was very polite, she listened to me and she's really nice. she was able to resolve my problem.
ROXAS	NA Disputes	Briones, Mark	'2235031817012983465	960	06/28/2025	Barredo, Rea	He really streamline the process and I really appreciate his help.	Customer contacted about the payment he received. Teammate helped the customer confirmed the email and the payment was successfully credited on the account of the customer.
ROXAS	UK Disputes	Obafial, Mark Gyzzynn	06016184121751099084	2097	06/28/2025	Sarabia, Arlene	na	Customer said that Mark was very easy to understand, very friendly and professional, and he sort out the issue very quickly.
ROXAS	UK Disputes	Carbonilla, Iyan	06016618761750506575	1409	06/21/2025	Sarabia, Arlene	Dispute Inquiry	Customer said that he is really good and patient. He's very professional and understanding.
ROXAS	UK Disputes	Alejandro, Crisnavel	06016597301750403338	870	06/20/2025	Sarabia, Arlene	Transfer Funds	Customer said that Cris is very brilliant, very helpful, and resolved the concern efficiently.
ROXAS	UK Disputes	Borda, Ginalyn	00036277351750342978	831	06/19/2025	Sarabia, Arlene	Dispute Filing	Customer said that Trixie is so helpful and deserve to be promoted.
ROXAS	UK Disputes	Barroa, Cyrene	00036292711750078850	777	06/16/2025	Sarabia, Arlene	Dispute Filing	Customer said that the teammate is very helpful and made him feel at ease.
ROXAS	UK Disputes	Martus, Feleah Mae	00036298981749740995	1430	06/12/2025	Sarabia, Arlene	Transaction Inquiry	Customer said that Fel is very polite, very patient and the best person she ever known.
ROXAS	UK Disputes	Martus, Feleah Mae	00036652821749217822	2136	06/06/2025	Sarabia, Arlene	Dispute INquiry	I would like to thank the young lady for her patience, help, and consideration. I really appreciate PayPal for this.
ROXAS	UK Disputes	Barroa, Cyrene	06016109761749040712	589	06/04/2025	Sarabia, Arlene	Dispute Filing	the young lady I spoke to very good she was a credit to PayPal.
ROXAS	UK Disputes	Yap, Alleiah Kaye	00036177581748770539	1680	06/01/2025	Sarabia, Arlene	Dispute Inquiry	Customer said that Kaye was incredibly great and very helpful. She's very professional and excellent on her job.
ROXAS	NA Disputes	Ofialda, Jamael	' 00035491871750876253	1260	06/26/2025	Aminoso, Jessa	dispute	I was so stressed but the tm was able to take care my situation with ease and comforting, very nice, polite and calm.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000111361751051391	950	06/27/2025	Delos Reyes, Chanel Gayle	Cx calling about disputes on the account, he was automatically charged for he transactions and wanted to return the package.	I just talked to Rod and he was an excellent customer service. He was very helpful, very easy to understand and I just wanted to commend him.
CEBU	NA Disputes	Sullano, John TR	00035644911750972818	1870	06/26/2025	Delos Reyes, Chanel Gayle	Cx calling about possible fraudulent charges on the account.	I just wanted to highly commend miss TR for investigating possible fraudulent charges on my account. She was friendly, patient and accommodating.
CEBU	NA Disputes	Benlon, Arvin Jay	00035159791750958840	857	06/03/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, company was not what she ordered on and merchant is fraudulent. Case closed but item still not received.	I just want to say that the gentleman that was just talking me was courteous and reopened the case for me. I appreciate that PayPal is always light and courteous and they listen to their customers.
ROXAS	NA Disputes	Cirilo, Ana Rose	*1506689063143909428	840	06/27/2025	Clavaton, Kruzxanne	The customer, Tyler Adams, contacted PayPal to report a concern about a partial refund instead of a full refund for a car transaction. The customer's bank account was debited twice, and PayPal also took an additional amount to pay off a debt. The agent confirmed the transaction details and explained that the reversal was initiated on Friday and would take three to five business days to reflect back onto the customer's account. The agent provided a reversal transaction number and advised the customer to keep an eye on their bank statement for the refund.	She is a great help. I recommend her for everything. She did a great job.
ROXAS	NA Disputes	Barrios, Michael	*2186843060160664348	520	06/27/2025	Bechayda, Baby Jane	Dispute Inquiry.	Your representative is doing excellent job. He helped me with my concerns, and it reflects in you as his supervisor.
CEBU	NA Identity	Guillermo, Jerick	7519985177340221861	5169	06/25/2025	Villaver, Philip Rey	cx is having difficulties accessing their old acc	I want to give my appreciation to Jay! He's really patient and has good qualities!
MANILA	NA Identity	Labrador, Micil	00007045511750532935	1330	06/21/2025	Lambot, Mary Ann	Cx was calling about the charges and refund back and forth, it says eBay Commerce INC. It gives an order number, but he doesn't know what it's referring to. Tm was able to clarify things to the cx and informed that the refund was from eBay.	"I was very pleased with the interaction I had with the young lady that handled customer service for you that that took care of what I thought might have been a problem. She went through it with me and explained to me the system and on purchases and with the eBay."
ROXAS	NA Disputes	Briones, Mark	'2298617859538601676	979	06/24/2025	Barredo, Rea	Customer contacted about the status of the case for the order that he did not received. Teammate closed the case in buyer's favor because of invalid tracking number and deliver the good news.	I just want to commend Mark for helping me with the dispute I called in earlier and I go run around ended up going to a post office but Mark was able to resolve the issue without me doing anything.
MANILA	NA Identity	Hicaro, Adrian James	00035033291749766705	2673	06/12/2025	Lambot, Mary Ann	Cx wants to report a fraud seller because on their advertisement, it says "No Refund" which is not right. Cx wants to return the item and get their money back.	"I would like to congratulate one of your co-workers, the gentleman that attended me. The way he assisted me, it was excellent."
ROXAS	NA Identity	So, Amber Mae	*1608217212714119596	900	06/27/2025	Andrada, Aliyah Joy	Unauthorized Transaction and Profile Changes	I talked to Amber and would like to put up a survey since she provided exceptional service that alleviated my concern. She is very helpful and efficient, now I feel confident with my account's security.
ROXAS	NA Identity	Ricardo, Danicah	'6036303539235719493	2400	06/27/2025	Areno, Angela	Report Unauthorized Transaction	I really want to commend Dan, she had been so amazing. I was recently been a victim of a hacked and I'm having trouble logging in but I can tell your reps are doing their best. I appreciate all of your understanding and help with my situation.
ROXAS	NA Identity	Dasig, Joshua	00007106441750973709	862	06/26/2025	Dadivas, Cleiah Mae	Lifting Limitation	I just want to give a review. He was the most helpful person I’ve spoken with—he resolved my issue immediately. I give him 5 stars. Please make sure he is commended for his excellent service!
MANILA	AU Identity	Tadia, Joecel	7517424187125872853_7517424187125872853	720	06/18/2025	Caballero, Myla	Adding Card	I wanted to give Joe a good rating. I would like to thank Joe for helping me today! Can I give 5/5, no make it 10/10!
MANILA	AU Identity	Morilla, Rafaelito	7520493538259314855_7520493538259314855	1800	06/27/2025	Caballero, Myla	Customer called regarding about transaction on their card. TM was able to pull locate the PP account where the transaction was made.	Rafa, is extremely helpful. Thank you for having a good people. He did an excellent job! He is polite, patient and very tender. I am happy with his service! Please extend my appreciation to him.
MANILA	NA Identity	Delos Santos, Alexander	00035436461750341803	652	06/19/2025	Lambot, Mary Ann	Cx was calling about the charge on his bank account that appears pending for $53.26 and he don't know what that is. Tm was able to locate the transaction using the full card number and inform the cx what was the purchase for. Cx was able to recognize the transaction.	"I just spoke with one of your representatives named Red. I just wanna give compliment on the service that I received from him. It was like excellent. He got me information I needed."
MANILA	NA Disputes Debit Card	Rendora, Angela	06000083381750786267	1149	06/24/2025	Malit, Xandrelle	PPDC Dispute Filing	they were super courteous and helpful in explaining things
MANILA	NA Disputes Debit Card	Rebay, Marison	00035423571750787028	1283	06/24/2025	Malit, Xandrelle	PPDC Dispute inquiry	she's wonderful and she took my query professional, she resolved all my issues. she's knowledgeable and quick.
MANILA	NA Disputes Debit Card	Rebay, Marison	06000083381750786267	1149	06/24/2025	Malit, Xandrelle	Dispute Filing / ATO	they were super courteous and helpful in explaining things
MANILA	NA Disputes Debit Card	Gascon, Denielle Yvan	06000330801749227534	1107	06/26/2025	Bautista, Albin	PPDC Declined transaction	Very friendly. Determined to help resolve the problem. Has a great work ethic. He is dedicated.
MANILA	ROW CS & RS	Fajardo, Regelyn Joy	00007046551750523893	794	06/21/2025	Geronimo, Jobelle	Customer has a payment placed on hold.	I just wanted to give a commendation to the agents that like help me with my transaction.
ROXAS	UK Disputes	Zulieta, Vanessa	'7520212368225283380	707	06/26/2025	Lequip, Allie Rose	Dispute Filing	She was very very great. Have more people like her. She really did great today
ROXAS	NA Disputes	Fernandez, Shaira Mae	N/A	1320	06/26/2025	Barredo, Rea	Cx is calling because she wants to escalate a case to a claim and file new dispute.	Shy is so awesome, she is calming, she did everything to help me, and I really want to thank her.
MANILA	ROW CS & RS	Hermosa, Michelle	1276214641006286072	538	06/23/2025	Sumayo, Julius Nino	Log in	Taken by Mentor Nichole I wanted to commend the agent. I'm fully amazed by how she handled it. I was so mad at first when I was trying to reach out today via chat, but even though it was fully displayed throughout the call that I was mad, atleast the representative, I guess it has something to do with the patience that she had shown and I believe, that she is been doing it and will keep doing that moving forward. She is an asset on your account and the company.
MANILA	ROW CS & RS	Lucero, Sherilyn	00007125431750196771	962	06/17/2025	Sumayo, Julius Nino	Payment hold	I just want to let know she did a great job in helping me out today. So she really made my day. I just wanna share it with you guys. Chat ID 00065aM52PW36F37
MANILA	ROW CS & RS	Enriquez, Mona Liza	00007129531749242968	917	06/06/2025	Sumayo, Julius Nino	Customer needs helps in Releasing the funds.	I would like to give a commendation or feedback about how Mona helped me on retrieving funds in PayPal. And I also worked with customer services before and know this kind of feedback or commendation which she can receive. So, I am just letting you know how helpful Mona is and I really appreciate her giving me a callback and resolving my concern.
ROXAS	NA Disputes	Ofialda, Jamael	'00035491871750876253	1281.6	06/25/2025	Aminoso, Jessa	disputes	I was so stressed but the tm was able to take cater my situation with ease and comforting, very nice, polite and calm.
ROXAS	NA Identity	Azarce, Nikko	*06000157951748289918	956	05/26/2025	Belvis, Kyra	Dispute Filing	I wanna make sure Nik the recognition he deserved. Nik listened to me carefully and I was really satisfied with the sevice he provided me.
ROXAS	NA Identity	Azarce, Nikko	*00035019491747587901	1028	05/18/2025	Belvis, Kyra	Dispute Filing	I requested to speak to a supervisor because im handicapped and nick was professional, patient, extremely kind. He has the empathy, kindness and he's good. I'm so happy.
CEBU	NA Disputes	Petalcorin, Mary Grace	1838015627516388733	641	06/26/2025	Jamolin, Zemlester Aaron	Cx called in because of the charges in her PayPal account that she doesn't understand. She thought that she already cancelled the membership.	Grace a Gold standard for customer service. She was Easy to understand and her direction were precise and excellent. She is a true asset to the company.
ROXAS	NA Identity	Erandio, Maila	*06000494411747675627	295	05/19/2025	Belvis, Kyra	Cx wanted to remove the email address on file that has been compromised	She was terrific and she did a great job.
ROXAS	NA Identity	Erandio, Maila	*06000494411747675627	295	05/19/2025	Bechayda, Baby Jane	Cx wanted to remove his email address on the account that has been compromised	She was terrific and she did a great job.
CEBU	NA Identity	Enjambre, Flora May	1620845352323271229	4812	06/26/2025	Villanueva, Era	cx is having difficulties accepting the funds sent to them	She was absolutely amazing. If you listened to the beginning of this call to the end. she was phenomenal!
CEBU	NA Disputes	Sullano, John TR	00007001601750788444	440	06/24/2025	Delos Reyes, Chanel Gayle	Cx calling to follow up dispute on item received that was not as described.	I just wanna say that TR is awesome. You guys are awesome you resolved my concern and I am hundred percent satisfied.
CEBU	NA Identity	Guillermo, Jerick	1512474734507780133	1374	06/26/2025	Tarongoy, Chester Vic	cx wanted a refund on an item that is different from what was advertised	I wanted to say how much I appreciated Jay. He was so kind and calm. it's nice to talk to somebody who goes an extra mile to be kind.
MANILA	NA Disputes Debit Card	Tabal, Razelle Joyze	*00035385401749825340	1825	06/13/2025	Semila, Rhenz Rhendell	PPDC Application	I've been calling for 3 days and I spoke to this lady, Joyze. She fixed everything and taught me how to use PayPal. I was so happy. After 3 days, somebody finally helped me out.
MANILA	NA Disputes	Mojado, Patricia Anne	1634984916331230581	900	06/23/2025	Kalingasan, Kirk	customer called for an update on the dispute she filed.	"I'm not very good with computers and the previous agent could not help me...she was very calm and patient with me and she helped me all the way..."
ROXAS	NA Identity	Ore, Francis Riel	1965406700971038399	3545	06/24/2025	Dadivas, Cleiah Mae	Close Account Inquiry	I’m 84 years old and not very familiar with the online process. Franz explained that my account cannot be closed due to a pending transaction, and I’m perfectly okay with that. He was truly superb, helpful and patient!
ROXAS	NA Identity	Tambal, Christian Jade	00035328781750770028	7200	06/24/2025	Dadivas, Cleiah Mae	File an Unauthorized Transaction	Someone accessed my account today, but Chris did an excellent job resolving my issue today!
ROXAS	UK Identity	Olano, David	'06016292051750785814	607	06/24/2025	Duerme, Maria Cilane	Manage Cards	"I'm 50 years old and not that good with technology and an Army Veteran which I tend to forget things more often, but your colleague was so great he walked me through every step in resolving my issue. He's like heaven sent! He was so great!"
ROXAS	ROW CS & RS	Virgo, Jeniebabes	5207396334113964905	625	06/24/2025	Geronimo, Jobelle	Cx would like to downgrade their account from business to personal	I would like to commend jenny, she was so helpful, and provided options to resolve my concern
MANILA	NA Investigations	Magnabihon, Christhine	06000321511749590484	2974	06/10/2025	Ginay, Jessa Cristina	Cx wants to access the $80.00 USD and close his PP acct because it was too confusing. TM educated cx that cx can withdraw funds from the acct using the cards linked on the acct. provided walkthrough on how to wd funds from the account. Cx is not willing to add his bank acct to wd funds and just wants to wd it via check, TM confirmed the physical address and requested a check for the cx and provided timeframe.	She was terrific, I had a really hard problem to solve. she was clam and very professional. You should value her. She never get excited.
MANILA	NA Investigations	Aro, Emmanuel	00035146191749071562	2568	06/04/2025	Ginay, Jessa Cristina	Cx having issue logging in to the acct due to a negative balance, acct is locked and was informed to resolve the negative balance with her routing and acct number which cx did and balance is still not resolved but was charged for it. Created new acct to process payments but it's not letting her use now because it got limited. TM educated cx with the limitation and issued CTA to settle negative balance on the old acct to unlock it and advised cx to login to the acct.	I just want to let you know that the person who assisted me right now was incredible, I have had an issue for few years and he took care of my issue for 30 mins. when no had helped me and previous supervisor promised that they would call me back but no called me back and finally someone helped me in seconds. I just want to him to know and the whole team to know that he was incredible and gave exceptional customer service and I can't thank him enough.
ROXAS	NA Disputes	Cirilo, Ana Rose	*1336169776147241330	1260	06/24/2025	Clavaton, Kruzxanne	Dispute Case	She was fantastic and she was excellent. She really did a good work to help us. She really cared about us.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	'1766027712134459653	915	06/21/2025	Aminoso, Jessa	disputes	Good a review young lady that just leave very helpful she
ROXAS	NA Disputes	Delos Reyes, Rj	' 00035059111750013372	1373	06/15/2025	Aminoso, Jessa	disputes	he is amazing, make sure that he will be given a good feedback.
ROXAS	NA Disputes	Bisnar, Ma Lucevie	2029876129801451093	1038	06/21/2025	Aminoso, Jessa	disputes	I am very happy she helped
ROXAS	NA Account	Billanes, Axcelle Mar	N/A	2820	06/23/2025	Barredo, Rea	Buyer wants to appeal and reopen her case.	I really appreciate Axcel he really helped me and his wonderful.
ROXAS	NA Disputes	Garbo, Maru	N/A	3020	06/23/2025	Barredo, Rea	Customer wants to file a case for transactions she did not receive the service.	The young lady that help was nice and kind, she totally made me feel at ease and she is so amazing.
ROXAS	Global Pay Later	Tondo, Joshua	'6080454359628376366	632	06/23/2025	Gavino, Tranquilino III	Dispute/ Refund	Page is phenomenal she is wonderful and I greatly appreciate her solving the dispute and getting move forward and today I called your regular PayPal customer service even though she was nice it seems like I was hitting a brick wall. After I get page with PayPal monthly involved and she solved it. I greatly appreciate it. I thank you as because of her I will continue to use PayPal. I was so frustrated and she made a difference.
ROXAS	NA Identity	Alvaira, Norallie	1743134540159405551	914	06/23/2025	Dadivas, Cleiah Mae	Login Issues	The lady I spoke with was amazing and outstanding. She was very polite and patient in resolving my issue. She made my day!
MANILA	ROW CS & RS	Sauro, Sheryl Kay	00035372851750446636	907	06/21/2025	Dayrit, Arianne	Card confirmation to have the account verified for receiving payments	“I just want to give a kudos to one of your agents named KC. She really assisted me well. Let you know that your agent is doing really good..”
ROXAS	NA Identity	Billones, Vince Matthew	06000441851750536724	1358	06/21/2025	Bombales, Unica Venice	Login Issues	I was just saying thank you to him—very much—because this situation has been going on since March 24th. And today, maybe it's because of something someone did after I spoke with him last time. But this time, I didn’t click on anything after I couldn’t get in—I just called immediately. Maybe that made the difference. Vince helped me get through, it’s the first time in about three months that I’ve been able to log in.
ROXAS	NA Identity	Estebes, Jhana Mae	00035555411750528851	1189	06/21/2025	Bombales, Unica Venice	Login Issues	I just wanted to say that I had to talk to probably four or five different representatives before I got Julie on the phone—and she was amazing. She took care of my entire situation, and I just want her to know that she’s doing a fantastic, fantastic job. I really appreciate her.
ROXAS	NA Identity	Billones, Vince Matthew	00035155561750433714	558	06/20/2025	Bombales, Unica Venice	Dispute Filing	I just wanted to let you know that I’ve just worked with Vince, and he couldn’t have been more kind and efficient. He handled things very quickly and even has the process in place now for one transaction I have that may need to be escalated—but he explained everything to me very clearly.
ROXAS	NA Identity	Magdaluyo, Claire Mae	00007111091750087315	703	06/16/2025	Bombales, Unica Venice	UAA	She did a great job because I’ve been stressed out—two or three cards have hit my account—and she just made everything so much simpler than the other people I spoke with. I just wanted to rate her a 10.
ROXAS	NA Disputes	Alojado, Geoven	'4826757377271930854	6789	06/06/2025	Romulo, Chaineevi	Dispute Inquiry	I would like to let you know how he is wonderful and great he was , I am a retired disable veteran , and I want to thank him, You have a jewel.
ROXAS	ROW CS & RS	Azarraga V, Joselito	00065aM5ACFECYRD	0	06/21/2025	Va-ay, Allen	CX asked about Transaction limits which includes receiving, sending, transfers and holds that should be maintained to avoid any flags that could lead to a limitation as they "heard" from a friend about "180 something". Educated CX about sending and receiving limits (none) and as long as our acceptable use policy is followed and adhered, their account is safe. Educated about hold payments and provided threshold limits.	You're a good customer support agent. I recommend you since you do this perfectly ✌️✅
ROXAS	ROW CS & RS	Duabe, Danica Faye	'1445517846868965887	0	06/21/2025	Va-ay, Allen	RAX HOLD | Ran and Passed SUA for release. Discussed during OBC their threshold which will be applied next month. Assured cx that we'll make a follow up on their account to check if their is held funds by June 27.	I just want to commend Danica for doing a great job in helping me resolve my concern. I hope she receives the credit she deserves. Thank you so much.
ROXAS	UK Identity	Jalocon, Marites	*00036379941750499654	3720	06/21/2025	Arbues, Shiela	Login	I don't know how long she's working with you , but she is very knowledgeable. I really appreciate the help.
MANILA	NA Identity	Sumagaysay, Jan Alfred	06000609081750026878	1410	06/15/2025	Lambot, Mary Ann	Commendation Cx was trying to link a new card to the account since her old card was closed. Tm show willingness in logging in to the account so he can walk the cx through. Tm inform the cx that on our end we cannot add the card for them because of the sensitive information that cannot be provided over the phone. After logging in, cx was able to link the new card and requested to remove the old one. Tm attempted to remove the card, but it was linked to an automatic payment and needs to update the payment method first using the new card before he can remove the old one.	"I just wanted to let you know I've always like to compliment people that have been good when they talk to us. I guess the guy Jas, he was so awesome cause I talked to somebody else I had to hang up I was gonna end up. And when he talked to me, he explained everything and I just wanna compliment him that you guys know he's been very good."
MANILA	NA Identity	Coton, Rodel Jay	00035285421750450436	581	06/20/2025	Lambot, Mary Ann	Cx haven't used PayPal or eBay for years. She's old and wanting to list something on eBay and she don't remember her password for PayPal. Tm advised the cx that when they logged to PayPal, they just need to visit our PayPal website and hit Login. Cx mentioned that she was using her computer, but they don't have internet at the moment. Tm provided steps on how the cx can login which cx listed down, so when they have internet, they can login to the account.	"Well, I'm old and haven't been on anybody in PayPal for a long time so I had to call in and was fortunately hooked up with Paul. He was so patient with me and so sweet and so I just want to let him know that he was very helpful and very patient."
MANILA	NA Identity	Labrador, Micil	06000343341750022604	369	06/15/2025	Lambot, Mary Ann	Cx was calling about the email he received from PayPal about the purchase for Coinbase Global Inc 0.032 BTC value of $459.09 he did not order it from PayPal and wants us to check if this was a scam. Tm informed the cx that we're not the one who sent them the email and assure that the account is safe and secure since there is no recent transaction made on the account.	"Well, Michelle who answer my call for a potential scam on my PayPal account and she informed me that we have not heard anything from this company. Michelle was very quick to figure this out that it's a scam or phishing type of an email."
ROXAS	NA Disputes	Basas, Kirk Michael	'1369987705395200395	1035	06/22/2025	Romulo, Chaineevi	Dispute Filing	I normally don't do this but I just want to let you know that you have a good employer Kirk ,the way he handle everything and assure me that he can take care of my case , I want to commend him .
MANILA	NA Disputes Debit Card	Sabinay, Carlos Angelo	06000627711750192597	485	06/17/2025	Ricohermoso, Florenda	The customer's PayPal Debit Card was automatically deactivated by the system due to unauthorized charge attempts. Since the customer did not recognize or authorize the transactions, TM proceeded to close the card and submitted a request for a replacement.	he was amazing efficient and precise. He was able to resolve my problem. He was polite
MANILA	NA Investigations	Neri, Rugel	06000483651749765175;	2040	06/12/2025	Dailisan, Maribel	Fraud reported. Email, phone and transaction reported ATO.	Gel is awesome, I had fraud activity on my account and he is the only one who able to fix it.
ROXAS	NA Disputes	Launio, Hope	1585126971921040657	1800	06/20/2025	Dagumanpan, Arjade	Transaction Inquiry	I'm glad I was able to talk with Hope, she did a wonderful job.
ROXAS	NA Identity	Angeles, Jaepe	*5576114146849402880	250	06/19/2025	Andrada, Aliyah Joy	Close Account	I want to let you know that he is very3x good, he patient, an very kind. I enjoy working with Jaepe and he is a keeper. Please give him raise.
ROXAS	NA Identity	Ignacio, Samantha Mari	*2288206978723147597	230	06/19/2025	Andrada, Aliyah Joy	Manage Card	I am really confuse on what to do but I really appreciate the representative Sam for helping me. I don't find it very often she provide EXCELLENT service and it's rare these days.
MANILA	NA Identity	Jacinto, Althea Mae	'00035019631749423267	722	06/08/2025	Bon, Debbie	Withdrawal issues	I would like to commend the person who helped me. She was able to help me withdraw my funds and she's so kind.
MANILA	NA Identity	Ramirez, Wendy Rose	7516695060592787993	556	06/16/2025	Matutina, Julie Anne	Customer reported a suspicious email notification stating a $500 charge on their PayPal account, which they did not make. TM verified the customer's account and confirmed that the charge was not legitimate. She explained that the email was likely a scam and advised the customer to delete the notification and mark it as spam. She also offered to send the customer information on how to spot fake emails and texts. The customer appreciated the agent's help and professionalism, and the agent transferred the call to a supervisor to provide feedback on the service.	Your girl that I talked to was beyond helpful. She explained everything to me that the charge never went through. I immediately called you guys, and she put me to ease. You guys have good employees there; you guys are honest. So professional, she explained everything perfectly. I want to give Kudos to her. You have a very very professional people working for you and I thank you for that. It's not just her but obviously you trained your employee very well.
MANILA	NA Identity	Demafiles, Trisha Kaye	7516689739128319172	1291	06/16/2025	Matutina, Julie Anne	Customer is trying to link their bank account to their PayPal account but is having issues. The agent is trying to assist the customer in resolving the issue. The customer's bank account is not supported by PayPal, and the teammate is explaining the process for adding a bank account to PayPal. The customer is having trouble understanding the process and is getting frustrated. TM is patient and tries to explain the process again, and eventually the customer is able to add their bank account to PayPal.	Kaye was really helpful and i have a problem for a long time and she just did it in one day. I wanted you to give her a reward. Thank you for helping me.
ROXAS	NA Disputes	Lachica, Graham Ray	*5574828562054011982	610	06/19/2025	Bechayda, Baby Jane	The cx calling to file a dispute and get their money back.	I just want to say that Ray did the excellent service today. Her help me resolving my concern.
ROXAS	ROW CS & RS	Azarraga V, Joselito	'5634031392457663441	0 (OBC)	06/17/2025	Va-ay, Allen	Pending Auth transaction / authorization still active / educated and informed with options provided to cover all scenario depending on Merchant response.	He was the most outstanding customer support representative. He gave clear solutions and options, was very understanding, and provided the best service I’ve ever received. Truly amazing.
MANILA	NA Investigations	Pangilinan, Kristy Angeli	'00035533381749064935	2042	06/04/2025	Dosdos, Antonnete	Customer was contacting about filing dispute with some of her transactions . Tm helped cx in filing dispute and also made sure to cancel her subcription.	The woman I spoke to for the past hour was very professional and and very nice. She is an asset to your company.
MANILA	NA Investigations	Lorilla Jr, Gorgonio	'00007084081749136189	1290	06/05/2025	Dosdos, Antonnete	Customer was contacting about withdrawing funds out of her PayPal account. Tm help withdraw her funds via website and set up her account as balance holding.	I wanted to tell you that Gorge was excellent and he resolved my problem quickly. I know that you guys just gets complaints so I wanted to complement him.
CEBU	NA Identity	Diva, Allan Ray	1238995142159106001	571	06/17/2025	Martus, Mel Jaen	elder cx is having difficulties changing their phone number, email, and password	he was very patient and kind!
ROXAS	NA Identity	Sano, John Paul	*2102820158213236274	300	06/11/2025	Andrada, Aliyah Joy	Dispute Inquiry	I want to tell that this gentleman is extremely helpful and I want to give kudos to let let someone know how wonderful he is. I appreciate him, I really have a hard time with online stuff. He is GREAT.
ROXAS	NA Identity	Algoso, Kyla Joy	*5624253932585568900	230	06/10/2025	Andrada, Aliyah Joy	Profile Changes	I want to say that she help me very well and she is EXCELLENT.
ROXAS	NA Identity	Sano, John Paul	*4836269045488556213	230	06/10/2025	Andrada, Aliyah Joy	Dispute Filing	I called today and luckily I speak with John. In moment of weakness I made a purchase through Instagram and though the merchant is legit. I am very grateful, he explain everything to me and answer all my question. He is very wonderful.
CEBU	NA Disputes	Benlon, Arvin Jay	00007048421750171127	614	06/17/2025	Delos Reyes, Chanel Gayle	Cx calling about phishing email that he received and wanted to check if there were any purchase on the account.	I just appreciate how patient he was because I'm not up on a lot of the stuff online. So this young man just confirmed it was fake and I was right so I appreciate the help.
ROXAS	UK Disputes	Anuales, Neste Rose	'00036646571750082452	1543	06/16/2025	Lequip, Allie Rose	Dispute Inquiry	Rose today done an excellent job in resolving my case, I'm so glad! She's an asset to PayPal. She really did her job. She spent a lot of time reviewing my case unlike the other representatives. I'm so grateful. Thank you
MANILA	NA Identity	Labrador, Micil	7513720881639659674	2453	06/08/2025	Matutina, Julie Anne	Profile Changes and Add Card	I just want to let you know that Mich is the best customer service that I talked to . It was refreshing to speak with her. I appreciate PayPal for having her.
MANILA	NA Identity	Labrador, Micil	7513998276397438824	557	06/09/2025	Matutina, Julie Anne	Claim Status	She took care of everything. I just amazed on how she did it. I was stress free and it is so easy. I would like your company to give her credit.
ROXAS	NA Disputes	Mabinay, Jayce	2086080235114043545	568	06/15/2025	Romulo, Chaineevi	Withdraw Funds	She's super super super helpful and she is a very nice person , you have a wonderful worker . She did a five star service.
CEBU	NA Identity	Guillermo, Jerick	1557422432695911486	1031	03/23/2025	Suazo, Emanon Vince	customer wanted to file a case on an unauth txn	Grateful that the case was resolved.
CEBU	NA Identity	Guillermo, Jerick	1711336396677974291	1119	03/27/2025	Suazo, Emanon Vince	cx is having difficulty adding their card	I want to let you know that jay is extremely helpful, I have been retired for 20 years but Jay is really quick and patient with me help me solved my problem.
CEBU	NA Identity	Ortiz, Raymond	2042088317467703838	596	06/09/2025	Villaver, Philip Rey	cx wanted to file a case for an item they did not receive	I just want you to know that he was kind, very supportive, and I really appreciate the things he has done for me
MANILA	NA Identity	Francia, Louella	7515547797518621894	491	06/13/2025	Matutina, Julie Anne	Manage Card	The lady who transferred me to you was very professional and patient. I have my card and it was compromised which is very difficult situation. I commend her for helping me.
MANILA	NA Identity	Coton, Rodel Jay	7515838407890768908	540	06/14/2025	Matutina, Julie Anne	File a Dispute	Paul did not dismiss me , he made me feel better and I appreciate him. Oh my gosh, I'm a senior citizen and Paul was very patient and clear. I can understand me , we talked he realize my frustration and he handled all my problem.
MANILA	NA Identity	Valenzuela, Johanna Coleen	7515846890451174671	1130	06/14/2025	Matutina, Julie Anne	Claim Inquiry	"She is marvelous and very patient with me. She was cordial and so professional. She make me want to stay with PayPal forever. She made my day. She took the extra steps."
MANILA	NA Identity	Maraon, Norman	7510654094601684011	472	05/31/2025	Matutina, Julie Anne	Dispute Filing	Norman was an amazing representative. He was willing to go on extra mile.
MANILA	NA Identity	Deviana, Leonard Jr	7506987420891548363	1680	05/21/2025	Matutina, Julie Anne	Password Login Issue	I need you to give Leonard a nice raise. He's the best one in PayPal who talk to us and guide us. He's very intelligent and very cooperative and very nice. You need to keep him.
MANILA	NA Identity	Villamor, Richmon	7512843733353708111	542	06/06/2025	Matutina, Julie Anne	Transaction Inquiry	Richmon was the person helping me and I just want to let you know what a wonderful job he did. He was very patient in answering all my questions.
ROXAS	NA Disputes	Delos Santos, Hubert Clifford	N/A	3000	06/15/2025	Barredo, Rea	Cx is calling because she wants to file a dispute	Hubert was excellent and he help me through the whole process, and he was so nice.
CEBU	NA Disputes	Leyson, Mary Ann	'06000371871749920974	1568	06/14/2025	Campo, Jayson	CX is calling to follow up on her case in which she was being asked to return the item internationally and she still did not get any return label and she can't process a return to sender. CX asked for a supervisor and TM check for other options and offered to issue a voucher for the item cost as resolution and CX doesn't have to return the item anymore. CX then asked for supervisor to commend the TM.	"She went above and beyond and she's a great employee you have there. And I appreciate that."
CEBU	NA Disputes	Cosenas, Meriam	'06000398241749316229	909	06/07/2025	Campo, Jayson	CX is calling because he still did not get the item and just wants to file a claim. TM checked the transaction and there's no tracking number from the seller and filed a dispute to help get a refund and instant refund was processed for the CX. CX then asked for a supervisor to commend the TM.	"I want to compliment her because she took time to explain it to me because i don't know how this works.. That when I'm making purchases to PayPal that I'm covered... She's very patient with me and that means a lot."
ROXAS	Global Pay Later	Tarucan, Joede-an	'2018844683695973364	1080	06/10/2025	De Guzman, John Vincent	Account Update	I just want you to know she made fantastic job in communicating with me and helping me and she did me right give her an applaud she was helpful, if i could give her a hug ill give her one
ROXAS	Global Pay Later	Tondo, Joshua	'1510526371972379621	638	06/11/2025	De Guzman, John Vincent	Repayment	-she's outstanding I was trying to pay, she was able to pay it so fabulous,
ROXAS	NA Disputes	Capurcos, Joan	'4826071764623348793	1633	06/12/2025	Bermejo, John Carlo	The customer to access the payment that husband sent to her. Teammate helped the customer to access the account and payment and closed the old account of the customer.	She did a good job and pin point my problem and take care of it.
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	720	06/14/2025	Barredo, Rea	Customer is calling because she wants to file a claim for the item she still did not receive.	He was very helpful, and I really appreciate him, he was awesome and very efficient
ROXAS	NA Disputes	Ongkingco, Kim Verly	N/A	1297	06/14/2025	Barredo, Rea	Customer is calling about her transaction to know what's the item she purchased and if she was double charged	I just want to let you know how lovely she is, she's the only person that was able to help me with my concern. She is nice, caring and very efficient, she is such a wonderful employee.
ROXAS	NA Disputes	Capurcos, Joan	N/A	690	06/14/2025	Barredo, Rea	Customer is calling about the transactions that was processed in her PayPal Account	I just want to let you that Joan is very nice, very sweet, helpful, and understanding, I just want to commend her for that she is amazing.
MANILA	NA Disputes	Garcia, Gypsy	00035110741749689184	605	06/12/2025	Narvaez, John Jericho	File a dispute > Unwanted charge for warranty was placed and AH wants to fully cancel transactions > TM provided resolution to file dispute under INR reason (nego phase uon filing)	Very helpful complete information I understood it she's a keeper.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007007041749669599	963	06/11/2025	Narvaez, John Jericho	Log in issue and balance inquiry > Walkthrough to reset password and log in provided by TM.	Called 6 times to get help logging in and straighten out my balance, all calls were getting disconnected and this girl stayed with me and have it accomplished, Kudos! she did a good job!
MANILA	NA Disputes	Anji, Marawiya	00007126121749668448	1661	06/11/2025	Narvaez, John Jericho	AH was charged more than what's expected or disclosed by seller > TM filed dispute on customer's behalf	I want to give 5 star review to Mara your representative for doing a wonderful job. She did a fantastic job.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00007056121748351043	980	05/27/2025	Melgar, Paul Rendon	Payment Hold - RA0	The agent that assisted me regarding my issue was so professional, he was really quick. I would like to recommend the agent that helped me.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00035317411748038681	325	06/23/2025	Guradillo, Karen	Donate and close account	“I want to give him a good review, as a person who worked at a customer service before, this is an appreciation for John. Something that would mean a lot for his entire shift. .”
MANILA	ROW CS & RS	Montano, Christian Vincent	00035067341748035477	795	05/23/2025	Melgar, Paul Rendon	Log In	I just wanna share with you how he was able to help me … been very patient … I was actually super frustrated earlier because he's the first person … that I … reached …… they gave me the same exact phone numbers to dial but the second one transfer me to your department and it was only him who was able to help me out and … he doesn't know how big of a deal this is to me and my family so I just want to thank him by giving commendation.
MANILA	NA Disputes	Cadauan, Leo Boy	00035437041749739626;	960	06/12/2025	Dailisan, Maribel	Scam reported. Email containing 'coinbase"	Very competent employee, took his time, carefully to explained confirmed fraud, he went through things careful and take pride his work
ROXAS	ROW CS & RS	Vili, Annie Grace	'1749585433090095704	0	06/10/2025	Va-ay, Allen	A customer contacted us through messaging regarding a payment that had been placed on hold. After thoroughly reviewing the account, it was confirmed that there were no active disputes or limitations, and the account had already been successfully verified. Passed SUA with the customer, ensuring all necessary verification steps were completed. Following the process, the funds were released.	I'd like to commend Annie for her exceptional patience and professionalism. She answered all my questions thoroughly and kindly, making me feel truly valued. I strongly recommend recognizing her outstanding service, perhaps with a well-deserved paid week of leave!
ROXAS	ROW CS & RS	Discutido, Karen Grace	'4811506154460937841	0	06/12/2025	Va-ay, Allen	Cx would like to log in withdraw funds. Asked for POI, and helped cx login on her account and assist her withdraw her funds. Provided other options on how to withdraw funds aside from her bank on. file	I have been frustrated for the past two days, and Grace was the only one who helped me. She is amazing, and you are very lucky to have Grace on your team.
ROXAS	UK Disputes	Salvador, KC	'7515463444360928754	2434	06/13/2025	Lequip, Allie Rose	Dispute Inquiry	I just want to say how brilliant she is, She was very understanding. I believe PayPal employed a very brilliant start. It was brilliant.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	1456969332917234053	975	06/13/2025	Romulo, Chaineevi	Dispute Inquiry	I wanted to tell you that I love PayPal. You have a great customer service—very professional every time I call and Bench is a very very nice person, he made me feel at ease. I just wanted to thank him very much.
ROXAS	Global Pay Later	Regente, Grant Reyden	'5325018021661245038	1800	06/13/2025	Barrios, Mary Ann	Pay Later Later General Inquiry and Phishing (Invoice)	He is professional and explains things clearly. He is very nice, shows empathy, and provides clear steps to follow. You should hold on to him—he is a great employee and deserves recognition.
ROXAS	UK Identity	Lamayo, Alvin	1292009016486218483	1010	06/13/2025	Rivera, Thomas	File an unauthorized transaction	I want tell you that the agent is friendly and professional. He sorted out my problem and made sure that my account is safe. He did a good job. I appreciate this teammate.
ROXAS	UK Identity	Alovera, Rosalie	'5230291027919440955	1860	06/21/2025	Cruz, Rachelle Mae	Customer cannot make the payment, and the teammate helped her to complete the payment.	Real issues with PayPal and talked to one of the supervisors and with the bank. I just want to thank Rose I spoke to everyone and she is absolute a credit! She is full of compassion. She went out of her way to resolve my issue.
ROXAS	UK Identity	Macadez, Mark Venz	'5613628511631616999	898	06/12/2025	Cruz, Rachelle Mae	The customer cannot add card; teammate helped him in adding it successfully.	Thank you and give him a positive review, he resolved everything for me.
ROXAS	AU Identity	Balberona, Alyssa Joie	'5440368314469388286	361	06/10/2025	Rosales, Lyn Antoniette	cx just want to confirm if the automatic payment to LinkedIn Singapore has been cancelled.	I just wanna say thank you to the lady I spoke to, she was very lovely and I wanted to leave positive feedback to her.
ROXAS	NA Disputes	Pamplona Jr, Andres	'00035338661748895100	1338	06/02/2025	Pelayo, Arianne Joy	Transaction Inquiry	know i wanna give ... a five ... rating ... he sent me an email saying that a full refund will be ... do you see that in your notes
ROXAS	NA Disputes	Pamplona Jr, Andres	'00035179351748986809	1813	06/03/2025	Pelayo, Arianne Joy	Payment Issues	yes i want to tell you that he's very awesome worker he he ... helped me out one hundred percent ... not going as crazy as i was
ROXAS	NA Disputes	Ortiz, Arian Mae	'06000003671749648016	3015	06/11/2025	Pelayo, Arianne Joy	Manage Bank	that's perfect i mean that's really good to know and i really appreciate you as well you know staying on the line to ... talk to me to let me know how are you an assisted you today ... and it's very of course i mean i'm very happy that ... are gonna ... able to help you ... getting your issue resolved today thank you so much for ... letting me know about that and rest assured she will definitely of course ... um commended with how she ... um assisted you with how she ... your consent to ... yea
ROXAS	NA Disputes	Taylor, Joeline	'06000221701749157963	3362	06/05/2025	Pelayo, Arianne Joy	Withdraw funds	very patient and was very helpful and i wanted to see those work with you about that. give a a big close to do to help you ... she was able to ... help you ... on at least assisting you on your account here ... um well you don't have to worry i already initiated oldest details will make sure to um provide benefits for address
CEBU	NA Disputes	Pondolanan, Archie	2011269538424171048	522	06/12/2025	Jamolin, Zemlester Aaron	Cx requested to change the date of his scheduled payment to his PPC. TM helped the cx cancelled the automatic payment as well.	He was awesome and give everything I need. I just want to praise him. Obviously I like the sound of his voice that his used to people complaining and being lean towards you but he was super great and was nice. He took care everything.
CEBU	NA Disputes	Catam-isan, Maria Jezel	5328159595506715357	799	06/10/2025	Jamolin, Zemlester Aaron	cx called in because he cancelled a payment but the case says that he needs to wait for 7days to escalate the case.	I just want to thank her because she already closed my dispute. Perfect customer service!
MANILA	NA Disputes	Castro, Mutya Danica	06000247421749649733'	2700	06/11/2025	Dailisan, Maribel	WAX payment, issue is about what AH claimed as fraud merchant. PPBP activated to resolved this matter	That girl needs to be patted on the back and deserves a full week vacation. Very knowledgeable, very professional and very kind and she is welcome at my dinner table any day of the week
ROXAS	UK Identity	Dapilaga, Thea Faith	'2245189617929670044	632	06/12/2025	Picardel, Emman	Account Settings	I just want to let you know that the Operator Thea is very helpful, she was able to sort out my account issues that I have been dealing for a longtime. I just want to inform that I am really happy with the service!
CEBU	NA Disputes	Sullano, John TR	00035448301749307700	558	06/07/2025	Delos Reyes, Chanel Gayle	cx calling about purchase made, cx received different app, cx wants it refunded.	She was very effective and professional in the way she explained how PayPal covered me. The way she treated me as a customer was very high level, like a VIP so thank you. She deserves to be recognized.
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	00007137251748540399	1143	05/30/2025	Alvaran, Irish Nicole	PPDC Payment Declined	I want to thank her for being patient with me and she listened to all my concerns and complaint. She also gave me a $17.50 credit when I transferred my money.
ROXAS	UK Identity	Bautista, Demmeth	1745312387696297375	3605	06/12/2025	Picardel, Emman	Login Issues	The Lady that helped me today is extremely brilliant. She is 100% really good and she is extremely patient. I've been with on the line for more than an hour however she made sure that my problem is sorted
ROXAS	UK Disputes	Degala Jr, Darwin	1169376715508216689	1929	06/11/2025	Macaranas, Kaylen Mae	The customer reported that the refund had not been posted to their bank account and that they were charged again instead of receiving the credited amount. The teammate advised the customer to contact the bank, initiated a three-way call, and clarified the issue with the bank.	I just had win and his been absolutely patience and fantastic, spectacular.
ROXAS	UK Disputes	Barroa, Cyrene	1899123268396019932	589	06/04/2025	Macaranas, Kaylen Mae	The customer reported a fraudulent website. The teammate explained that the transaction had already been completed and could no longer be canceled, then filed a dispute on the customer's behalf.	he young lady I spoke to very good she was a credit to PayPal.
ROXAS	UK Disputes	Gutierrez, Maria Junabelle	6069089788830082760	873	06/02/2025	Macaranas, Kaylen Mae	The customer reported a dispute regarding a double charge and was unable to receive the ticketed service. A teammate subsequently submitted an appeal on the customer's behalf.	The customer expressed appreciation for the teammates' understanding, noting that he previously felt unheard and mistrusted.
MANILA	NA Disputes	Terante, Erika Denis	00007088051749588217	558	06/10/2025	Narvaez, John Jericho	Funds held > caller was the sender, concerning about the hold status of payment he sent.	I am trying to send 1000 dollars for over a week, Ms.Denis was extremely helpful in resolving my issue and I just wish to speak to a supervisor to note her spectacular performance.
ROXAS	NA Identity	Ciudadano, Josiane Kaile	06000026911749580539	2738	06/10/2025	Dadivas, Cleiah Mae	Withdrawal assistance	Kaile did an exceptional job today! She assisted me in transferring funds from my PayPal account to my bank. Please make sure to recognize her efforts. I truly appreciate her help!
ROXAS	NA Disputes	Alarba, Phoebecates	*1160528668331083069	1200	06/09/2025	Clavaton, Kruzxanne	CX concern is that he is having trouble making a payment. I just updated his account, Phone number and address also told the CX to change password on this email since he is having issue to log in using his old password after the adjustment CX was able to made the payment 8DE09167P5505522R.	I just wanted to send a praise to phoebe. She help me out and I was so grateful for her. You guys save me for $400 and she is the goddess.
ROXAS	NA Identity	Juarez, Andrei	6052683257149128687	1200	06/10/2025	Areno, Angela	Profile Changes	This guy's great. He did an excellent job. he did help me out. I have called 4 to 6imes, the others didnt helped me out. Drei answered and made a great job. I was frustrated but nobody can help me.
ROXAS	NA Identity	Ciudadano, Josiane Kaile	00035002071749489553	882	06/09/2025	Dadivas, Cleiah Mae	Transaction Inquiry	I had a conversation with Kaile and truly appreciate her dedication in finding this account. She was incredibly kind and patient!
ROXAS	ROW CS & RS	Begas, Rizza Mae	00035501271748955873	774	06/03/2025	Geronimo, Jobelle	Log in Issue	i like to commend Mae for doing a really good job assisting me with my problem. I was having a problem accessing my account .. I was really frustrated and Mae did a really good job helping me she did it really quick .. she was very friendly and very polite
ROXAS	ROW CS & RS	Bocala, John Loyd	00035298251749131408	1587	06/05/2025	Geronimo, Jobelle	Account limitation	I just wanted to let you know how helpful jay was to me he i was having an issue with my PayPal account and i been a previous employees working with PayPal before ... and i know how stressful it can with or you know having issues with their finances and um he was very patient with me he was very empathetic um and i i really like the way he handled the call um he kept com throughout the call so i was not an irate customer ... he was very helpful and he was very understanding of my situation and make sure he acted promptly on what needs to be done.
MANILA	NA Disputes Debit Card	Ellazo, Jessica May	06000219121749044185	636	06/04/2025	Malit, Xandrelle	add funds	she did excellent. She has excellent communication skills. she put the customer at ease.
ROXAS	UK Identity	Durana, Alysa Charamae	'5614821646788196934	1500	06/10/2025	Picardel, Emman	Manage Phone Number	I would like to let you know that Ace is absolutely fantastic she help a lot to day and resolve my concerns. She really made my day today, she is very kind and patient.
MANILA	NA Identity	Ramirez, Wendy Rose	00035372531749250646	1605	06/06/2025	Lambot, Mary Ann	Cx was having trouble adding money on the account, he tried to add $1.00, and it says having some trouble with the transaction and cx can't believe it. Tm made some adjustment on the account by sending a text message and was successful. Tm asked the cx to logout and log back in to refresh the account but after logging in, when the cx tried to add money, still it didn't go through. Tm advised the cx to allow the system to do reassessment on the account.	"All the stressing things has gone. I'm having a wonderful day now that she solves my problem with PayPal. She was terrific now; you need to give her a night on the town."
MANILA	NA Disputes	Marvive, Karla Vanessa	'1767366094599234002	n/a	06/09/2025	Donato, Kariz	Customer was calling about the case he filed for quite some time already and was not aware that the case has been resolved already on his favor.	She was amazing, patient and understanding. She paid attention on what I was telling her. Her voice was not aggravated but sweet. PayPal is amazing that is why I always use PayPal because you guys always help me. I love PayPal and all of your customer service people. You are the best! You are better than Venmo!
ROXAS	NA Disputes	Fernandez, Shaira Mae	'1907366200094255620	1552	06/06/2025	Barredo, Rea	The customer contacted to get a full refund. TM filed a dispute and close the case in buyer's favor.	I just want to take a moment to say how wonderful Shai is. She was absolutely amazing, and I truly hope you give her the credit she deserves. Please let her know how much I appreciate all the help she provided today.
CEBU	NA Identity	Bagunas, Kent Lester	6071093812892824360	1140	06/09/2025	Taniza, Geralyn	Customer contacted about her trouble downgrading her account.	I just want to let you know that Kent did an amazing job. He resolved my issue thoroughly.
CEBU	NA Account	Peguit, Czar Gregorie	00035538671749331912	879	06/07/2025	Baldo, Leah Claudine	cx attempted to make a transaction to macys but it did not go through and also received a docusign through email. tm assured that the email did not come from pp and informed cx that there's no transaction to macys on her account.	he rest assured me that case. he took time to investigate the emails I received. He went to my account and said it was in good standing. he was very professional, very patient. I appreciate him taking time
ROXAS	UK Identity	Lamayo, Alvin	1760823164058648819	1410	06/09/2025	Rivera, Thomas	Login Issue	I want to say that the teammate was so helpful. He was quick and patient in resolving the issue. I want to thank him.
MANILA	ROW CS & RS	Yabut, Sharon	06000335091749228074	563.4	06/06/2025	Melgar, Paul Rendon	PAYMENT HOLD	"I just wanted to recognize the lady who helped me—Sharon. She did an incredible job. She literally saved a life today because that money was urgently needed. I really appreciate the prompt response, and I’d love to give her the highest recommendations or whatever recognition I can, just so she knows how much her help meant."
MANILA	NA Identity	Delos Santos, Alexander	00035093051749332566	2909	06/07/2025	Bon, Debbie	Customer was having issues accessing her account and updating her PW since she have multiple account that somehow got messed up by the previous agent she spoke to. Customer also mentioned that she have money on her account that she cannot access because of the old phone number on her account. Tm found out that the email address on the customer's account was incorrect and was changed by the previous agent she spoke to. Tm suggested to create a PP account using the right email address, to also start fresh. Tm also offered to transfer the 5USD balance from her account that she cannot access to her newly created account.	I've been calling you guys for 2-3 days and I'm having nothing but problem. He saved my life and my family today. He really helped me. He deserve a raise.
MANILA	NA Identity	Lopez, Patricia Ruby	06000530671749325379	2033	06/07/2025	Bon, Debbie	Customer had issues with a purchase from a Chinese merchant which she didn't know that the item will come from overseas. Customer ordered full dentures, but received a smaller, incomplete item instead, she was also charged twice for the item and was unaware of the automatic payment setup. TM helped the customer by canceling the automatic payment, activating buyer protection and filed claim. TM also delivered the good news spiel in Optiflow as cx had an Instant payout and gave the refund timeframe.	Patty is so good. She listened to what I said, understood what I meant and handled the situation beautifully. I just wanted you to know that I really appreciate it.
ROXAS	NA Disputes	Rivera, Apryl Joy	'00035253501748269171	1320	06/01/2025	Aminoso, Jessa	customer was concern about her dispute	she is so pleasant she is very sassy the way she was taking to me. she is excellent.
ROXAS	NA Disputes	Martinez, Jayza Mae	' 00007038801749395897	1740	06/09/2025	Bautista, Keneth	customer was concern about the case on her account	cx is calling regarding with the dispute case and provided information regarding with his seller he said that the seller has two accounts but she is only one person
ROXAS	NA Disputes	Vergara, Nathaniel James	00035156911749163286	630	06/06/2025	Basa, Judyleen	Customer has a transaction wherein he was informed by the seller that the there is no stock. Teammate filed a dispute and provided claim phase timeframe.	"She was a great help for me. She did an outstanding job."
ROXAS	NA Disputes	Tuyay, Shantal	00035436811749233122	516	06/06/2025	Basa, Judyleen	Customer wanted to report her transaction because she did not receive the item. Teammate filed a dispute and provided claim phase timeframe.	"I just talked to shan about my problem. She was very nice and very informative and she really helped me. It made me feel better"
ROXAS	NA Disputes	Albay, Cymon	00035495531749319354	498	06/07/2025	Basa, Judyleen	Customer was calling about the his issue withdrawing funds. Teammate provided walkthrough on how to withdraw the funds and it successfully transferred to his bank.	"I just wanted to say he is really nice he was very helpful. He's doing a very good job."
ROXAS	NA Disputes	Vergara, Nathaniel James	06000419821749323876	1330	06/07/2025	Bacanto, Leah Rose	Customer was calling about the purchases she didn't received. Teammate filed a dispute for the transaction.	"She is very thorough and I just want to rate her highly"
ROXAS	NA Disputes	Jore, Paul Vincent	00007014631748894782	1873	06/02/2025	Basa, Judyleen	Customer wanted to stop the automatic payment on the account.	"I just wanted to commend the young man had just help me out. He dealt with the issue. There was an automatic payment and he walk me through. He was very patient"
ROXAS	NA Disputes	Liganzon, John Loren	00007066761748885203	1936	06/02/2025	Basa, Judyleen	Customer would like to add funds to the account but everytime he make a transaction on the second time, it is not going through.	He did a wonderful Job! He was able to explain to me everything.
ROXAS	NA Disputes	Vergara, Nathaniel James	00035151061748807136	592	06/01/2025	Basa, Judyleen	Dispute Filing. Customer has a problem with the purchase she made since there are 2 charges. Teammate filed dispute.	I just wanna say that I would like to give NJ a 100%. Shes polite, she informed me and she's knowledgeable.
ROXAS	ROW CS & RS	Aletre, Aldea Shane	'5585806247117470935	0	06/07/2025	Va-ay, Allen	Ah reached out to PayPal async to request adding a bank but was informed that, due to risk considerations, this option is currently unavailable. He also mentioned previous issues with older PayPal accounts but understands the concerns and security measures in place. Acknowledging the restrictions on his newly created account, he plans to try again once the system refreshes or after establishing stronger security with us.	Charming. Haha. That means a lot to me and might have just made my entire week. I thank you as well for your outstanding job as an agent and quick responses, Shane. Highly appreciative and respectful of your kind words. I couldn't have asked for a better person to help me. Even so I understand that everyone's time is gold. Mutual empathy is key to performance, specially out here. I wish you smooth weekend. Absolutely, right back at ya! Stay kind, strong and continue being a light beacon to those in the dark, you've been an inspiration and deserve rest just as much, we're just humans
ROXAS	NA Identity	Billones, Vince Matthew	06000616111748872323	846	06/02/2025	Bombales, Unica Venice	Dispute Filing	"I just want to say that this young man is very knowledgeable and knows what he's doing. I've been with you for a while, and I'm just saying—you better keep this guy! I’ve run a business for 30 years, and I would love to have him on my customer service team. I think you should recognize him for his excellent work."
ROXAS	NA Disputes	Ciudad, John Lawrence	'2289998041710660674	420	06/07/2025	Romulo, Chaineevi	Dispute filing	He is a very good employee, he is reassuring , thorough and he made me feel better .
CEBU	NA Disputes	Gualiza, Cathrina	06000522251749145320	1756	06/05/2025	Unabia, Jarlon John	Someone had supposedly sent her a payment request for a purchase she wanted to do through Facebook marketplace and the receiver said that they accidentally sent the money to her and she felt that this transaction is bogus and does not want to continue with the transaction. She said that shell send the money through check instead.	Cath is very, very helpful. She is great. She is fabulous.
ROXAS	UK Disputes	Garbo, Maru	1916391902654737252	1485	06/04/2025	Clavaton, Kruzxanne	The customer contacted because of the automatic payment. The teammate confirmed that there is no automatic payment and helped the customer to blocked the seller in her PP account. The teammate also helped the cx to get a PP debit card.	She was kind, very efficient, and understanding.
ROXAS	NA Disputes	Garbo, Maru	'5593788718607701362	1198	06/03/2025	Barredo, Rea	The customer is calling to cancel the automatic payment and get a refund for the charged in her account. The teammate filed a dispute and highlight PP Buyer protection then deliver the good news.	The young lady who helped me—I just want you to know that she is very polite and very good at her job. Maybe she could be a part-time supervisor because she deserves a raise!
ROXAS	UK Disputes	De Jose, Jan Cedrex	'00036018961749227356	1100	06/06/2025	Lequip, Allie Rose	The customer called about the transaction the teammate informed the customer that there was a subscription set up and have the automatic subscription cancelled. The customer asked to have the payment refunded as well, therefore, the teammate filed a dispute and provide the refund timeframe as it was closed as instant payout.	Zel went an extra miles and she was very capable. I was abandoned and lose hope of getting my money back back yet Zel was able to provide the refund. Zel is very polite, you have a staff that did very well and she did an excellent job.
CEBU	NA Identity	Guillermo, Jerick	1281607580905958804	837	06/03/2025	Villaver, Philip Rey	cx is having difficulties adding their ppdc to apple pay	My representative really knows his craft. It took me 5 people yesterday but he fixed it in 5 minutes!
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	1080	06/06/2025	Barredo, Rea	CX wants to file a dispute and cancel his automatic payment	I just want to say that Patrick helped me with my concern, and he was amazing.
ROXAS	ROW CS & RS	Longga, Clarise	'6097952160786447430	0	06/05/2025	Va-ay, Allen	The customer reached out regarding a payment on hold. Their account was verified, and SUA was available. Teammate successfully released the funds and provided guidance on the performance criteria to ensure future transactions proceed smoothly.	I want to commend Clarise for providing the best customer support. This is the third day I have contacted PayPal, but this time, Clarise helped me with all my inquiries. She is very professional, and I am so happy with the experience. Keep up the good work, Clarise!
ROXAS	UK Identity	Benitez, Dan Bryan	'1185784498608543190	2700	06/06/2025	Picardel, Emman	Unauthorized Case Inquiry	I would like to provide a feed back verbally to Dan, I called multiple times where the previous representative prior to him is very cold and he is absolutely opposite. He made sure that he will check other options for me and very friendly and vibrant and have a great phone experience. I enjoy the call regardless of the out come.
ROXAS	NA Disputes	Alojado, Geoven	'4826757377271930854	1360	06/05/2025	Romulo, Chaineevi	Dispute filing	I would like to let you know how wonderful and great he was , I am a retired disabled veteran , and I want to thank him, You have a jewel.
ROXAS	Global Pay Later	Cezar, Princess Jean	'1540897485425072940	459	06/05/2025	De Guzman, John Vincent	Eligibility	really really appreciate her and she was very good she even helped me add my bank
ROXAS	Global Pay Later	Bajande, Jemima	'2207894664600936458	640	06/04/2025	De Guzman, John Vincent	Transaction Inqiury	i wanted to tell you that they are both wonderful the way they explained it to me, they treated me very good
ROXAS	Global Pay Later	Demandaco, Cristy	'1939580343547381987	1185	06/05/2025	De Guzman, John Vincent	Transaction Inqiury	i wanna give a feedback i want to tell you she was excellent and she helped me again she was very patient you have a great employee she was tremendous
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	1654	06/04/2025	Taniza, Geralyn	Add Funds	Jan is amazing. He really knows his job.
CEBU	NA Identity	Tecson, Shenna Mae	NA	1246	06/03/2025	Taniza, Geralyn	Phishing Email	Shen was lovely. Absolutely amazing. Great listener. She didn't want me to panic and worry and told me to take my time. She is very thorough and was able to resolve my issue in minutes. Very professional and good customer service skills.
ROXAS	UK Identity	Bautista, Demmeth	'6077688722825010777	2820	06/04/2025	Picardel, Emman	Login Issue	I want to say ho fabulous employee you have and treated me like a human being and resolve my issue and I really love her patience. She was beyond fabulous. I really had a wonderful customer service experience.
CEBU	NA Disputes	Cosenas, Meriam	00035145131748454704	1276	05/28/2025	Delos Reyes, Chanel Gayle	Cx calling about automatic payments in the account, cx wanted to know who the automatic payment merchants are registered for the account.	I just want to say that Yam is awesome and it's incredible how well she's mastered the English language. She's very efficient, very helpful and she has a great demeanor. She's an asset to your organization that's for sure.
ROXAS	NA Disputes	Apdua, May Grace	00035096141746209507	1311	05/02/2025	Borres, April Joy	Customer was unaware that the an automatic payment was activated on his account and multiple payments were made. Teammate cancelled the automatic payment and disputed all the transactions that was completed.	I just wanted to let you know that Grace is the best person I have talked to on a claim report and understood everything. She made sure I understood it and I really appreciate how good a job she's done.
ROXAS	NA Identity	Sano, John Paul	*1295728552400643216	410	06/03/2025	Andrada, Aliyah Joy	Dispute Filing	I would like to report how wonderful service I've got. I have ordered jacket online and it did not meet the my specs and I needed a refund. The service is unbelievable I receive a refund right away. Everything is PERFECT! You guys help me with the refund. Thank you.
ROXAS	NA Identity	Hermosisima, Maria Finah	00035141891746038895	780	04/30/2025	Borres, April Joy	Customer wanted to cancel his PP Prepaid card as he claims that his card was stolen. AH claims having some funds pulled out from his account which he wanted to get a refund. Teammate remove the card from his card and file report on the fraudulent transactions. Teammate then advised the AH to set up his direct deposit again to receive the money.	I just want to let you know howgood of a job she did like she went above and beyond the normal standard of service that I have over the phone. She really took her time and solve my problem even though I had to get put on hold for a second she figured out what happened and I'm safe now on the card that i have my disability posted on to this card instead of the card that i lost. She did really good. Ireally appreciate her.
ROXAS	NA Identity	Sano, John Paul	*2253539707128191544	320	06/02/2025	Andrada, Aliyah Joy	Profile Changes	I want to leave verbal review about John who help me. He is very good, very patient very professional, upbeat, helping me solve the problem. He is patient went through steps.
ROXAS	NA Identity	Ignacio, Samantha Mari	*2168034644940378676	520	06/02/2025	Andrada, Aliyah Joy	Dispute Filing	I want to tell how good she do her job, she makes me feel important and I am very impress. She really cares, take the job quickly and take good care of people.
ROXAS	NA Identity	Tambal, Christian Jade	2262575224294589235	680	05/29/2025	Dadivas, Cleiah Mae	Phishing	I am 85 years old, and Chris was incredibly helpful. He figured everything out and showed great patience. He was excellent and truly deserves commendation.
MANILA	NA Identity	Labrador, Micil	00035142841748804402	2124	06/01/2025	Bon, Debbie	Customer experienced issues with a subscription payment to "Lights Fix USA" and would like to dispute the charge. TM assisted the customer in resolving the issue and canceling the subscription. Customer was having trouble transferring funds from their PayPal balance to their bank account. TM helped the customer to resolve this issue as well.	I wanted to praise her and she deserve a raise.
ROXAS	NA Identity	Magallanes, Dylan Matthew	*1803723757850038554	800	06/02/2025	Areno, Angela	Login Issues	I had a problem signing in and I talked to Matthew I just want to put in a word for me. He stayed with me on the line and assured me and said there's no problem. I just wanna know that I appreciate him for staying with me on the line.
MANILA	NA Identity	Labrador, Micil	00035338941748044331	540	05/23/2025	Bon, Debbie	Customer was having issues activating the replacement of her PPDC. Customer mention that the old card's strip is coming off, so she requested for a new one. Tm asked for the full card number so she can activate the card.	I just want to give a good review to Mich. She helped me out a lot and she deserve a raise.
ROXAS	NA Identity	Flotildes, Realyn	06000360741748787847	1192	06/01/2025	Bombales, Unica Venice	PPDC Application	"She needs a raise. She needs a higher position. She was really good. Great service means everything to me. She's the definition of customer service."
ROXAS	NA Identity	Magdaluyo, Claire Mae	06000358031748265427	704	05/26/2025	Bombales, Unica Venice	Dispute Filing	"May has been extremely helpful in resolving my issues. She reassured me and took the necessary steps to ensure I could get my money back. The way she handled everything was efficient and reassuring. I’ve experienced similar issues years ago, but this time, thanks to May, the process was smoother and faster. I want to highlight her excellent work and let her supervisor know that she is doing a fantastic job."
ROXAS	NA Disputes	Vergara, Nathaniel James	06000059921747576565	915	05/18/2025	Basa, Judyleen	Customer would like to know why the case closed not on his favor. Teammate appealed and closed the case using LDP.	She's the only one who helped me in getting a refund.
ROXAS	NA Disputes	Basas, Kirk Michael	2086109804274996038	700	05/31/2025	Romulo, Chaineevi	Dispute filing	I JUST TALK TO KIRK , I JUST WANTED TO TAHNK YOU , HE KNOW WHAT HE IS DOING , HE IS VERY PROFECIENT WITH HIS WORK .
ROXAS	NA Disputes	Duno, Edgar Louise	'1345944896383186541	790	05/31/2025	Romulo, Chaineevi	Dispute Inquiry	i just wanted something good with the rep, been upset but he help me , he is very helpful and patient.
ROXAS	NA Disputes	Mabinay, Jayce	'5573945709813720979	1036	05/30/2025	Romulo, Chaineevi	Billing agreement and Dispute inquiry .	How wonderful Jayce is , she is so patience , and I feel that you need to know about it , She is very very good ,
MANILA	NA Disputes	Lago, Ragine	06000256451748621865	773	05/30/2025	Leal, Maria Jasmin	Recurring Payment	She's really good customer server, driven person.. She really cares and very nice and awesome.
ROXAS	UK Identity	Matta, Maeghan	1993598818553802584	1320	05/31/2025	Remandaban, Rasheed	Login and Dispute filing	Maeghan, she looked at all the detail and helped me step by step, she's ben very kind and helpful. she's a lovely staff and I would like to let you know how a good job she did.
ROXAS	UK Identity	Sanchez, Mary Zhaineth	1523928637678215334	1320	05/31/2025	Azuro, Mary Grace	Customer having issues with filing a case for multiple transaction / file a dispute	She has put my mind at rest and made sure that this was resolved and she also explained everything and Mary was a very exceptional employee.
ROXAS	NA Disputes	Hermosisima, Zacharie James	'1347386898306834017	2400	05/30/2025	Romulo, Chaineevi	Issue a refund , cx receive payment , teammate help customer to issue a refund	Z ach he is so helpful , he was able to help me , most people tends to complain but I wan to be grateful .
ROXAS	NA Identity	Pantaleon, Laurence	06000247781748620934	645	05/30/2025	Dadivas, Cleiah Mae	Cancel Billing Agreement	I want to inform you that Ren did a great job in processing my request to cancel the automatic payment on my account.
ROXAS	NA Disputes	Pilante, Nina Gemma	'1558483383668770103	1035	05/30/2025	Romulo, Chaineevi	Customer wanted to know about his billing agreement details in the account	I just want to say thank you to Sam , she is knowledgeable, she did amazing job .
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	1231725472992576479	364	05/30/2025	Lumabad, Donald Jay	I just want to give you guys a thumbs up for always helping me out.	I just want to give you guys a thumbs up for always helping me out.
ROXAS	NA Identity	Delos Reyes, Dave	06000381631748536882	886	05/29/2025	Dadivas, Cleiah Mae	Withdrawal	Dave was incredibly helpful and knowledgeable. He did an outstanding job. I’d rate him 10 stars for his excellent service.
ROXAS	UK Identity	Lamayo, Alvin	'5446415069085160037	360	05/30/2025	Balbona, King Lorxean	Customer forgot about the pay in 3 transaction, customer wants the transaction to be canceled	The chap was really good he assisted me quickly and I just wanted to give him a praise for the excellent service he provided.
MANILA	NA Identity	Jacinto, Althea Mae	06000621731748459861	7792	05/28/2025	Lambot, Mary Ann	Cx was trying to login to her US and UK account, at the same time, when she entered her password, it says incorrect. Tm helped the cx to change the password by sending a reset password link. Since the cx did not receive the link, Tm assisted the cx in changing the password through the website. When cx still had trouble doing it, Tm updated the email address on the account and cx was able to login. After logging in to the account, cx requested to also update the information on the account and Tm was successful in doing it on her end.	"The agent I spoke with her name was Althea, she was very patient and so kind and truthfully, I'm always with tech support in the Philippines. She's very grateful and appreciative, this has been amazing."
ROXAS	NA Disputes	Garbo, Maru	N/A	1087	05/29/2025	Barredo, Rea	cx would like to withdraw her funds from PP balance to her card.	I just want to give great feedback to Maru because she is so amazing and was able to help me. I don't know that I have 2 accounts, but she was able to help me locate my funds and I was able to withdraw to my bank. She is really amazing
ROXAS	NA Identity	Ciudadano, Josiane Kaile	00007052891748464278	832	05/28/2025	Dadivas, Cleiah Mae	Phishing Email	I just spoke with Kaile, and she was incredibly helpful and delightful. You made an excellent choice in hiring her. Very good customer service!
ROXAS	NA Identity	Mendez, Kristine Joy	*5592863724839470979	205	05/28/2025	Andrada, Aliyah Joy	Profile Changes	She deserves a raise. She handled my concern within 2 minutes, I cannot use my card and she unlock my card for me and change my phone number. Buy her a steak dinner, she earned it.
ROXAS	NA Identity	Sano, John Paul	*1402352120007930116	320	05/28/2025	Andrada, Aliyah Joy	Profile Changes	I want to say how wonderful John is, he make sure to update my phone number and have my concern taken care of. He deserve a vacation and I am very thankful to him.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000392601747519844	1886	05/17/2025	Unabia, Jarlon John	Customer called about unauthorized transactions on the account.	He helped me, reassured me that those charges go back to my account. He helped me change my password and setup my pin.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000463031747592072	494	05/18/2025	Unabia, Jarlon John	Calling about the payment that was declined. Customer mentioned that the transaction was unauthorized.	He is very professional and understanding of my issue, he is excellent.
ROXAS	ROW CS & RS	Vista, Bernie	1552725928148290149	836	05/23/2025	Bergantinos, Franz Kier	Cx having issues withdrawing funds	Bernie. It did go through. Thank you very much for your assistance. I love your tone of voice, very accommodating, and the willingness to help was there. You’re indeed a great customer service representative. Thank you again and wish you all the best in life.
ROXAS	ROW CS & RS	Duabe, Danica Faye	4812206570923163595	857	05/20/2025	Bergantinos, Franz Kier	async contact - Cx asking help in getting the funds out of hold	Please let you supervisor know that u did a god JOB
ROXAS	ROW CS & RS	Esparagoza, Shiela Mae	5577625621485069203	649	05/25/2025	Bergantinos, Franz Kier	async contact - Cx asking help in confirming the card on the account.	Awesome! I really Apricate your assistance and professionalism. I wanted to speak to your manager and provide a commendation.
MANILA	NA Identity	Deviana, Leonard Jr	00035059891747855788	1831	05/21/2025	Matutina, Julie Anne	Password /Login Issues	"I needed to give Leonard a nice raise. He's the best one in PayPal , he talk to us and guide us and provided step by step process. He's very intelligent , very cooperation and very nice . You need to keep him. i hope everyone learn from him, patient patient patient. Tell Leonard one love and happy father's day!. "
MANILA	NA Identity	Labrador, Micil	06000412401747851580	1740	05/21/2025	Matutina, Julie Anne	Phishing Email/SMS	"I want to say that she was amazing. I have scamming in PayPal but she told me that there's nothing to worry about. She was so wonderful. She was fabulous , terrific and I'm so impress. Bless her heart , she really did a great job very professional. "
ROXAS	NA Disputes	Garbo, Maru	N/A	1140	05/28/2025	Barredo, Rea	Activate PayPal debit card	I just to let everyone know that Maru is so amazing, I am panicking already but she's patient with me and she is so calm. You really need to give a raise to this wonderful person.
ROXAS	NA Account	Dap-og, Florence	N/A	1200	05/28/2025	Barredo, Rea	Cx is calling about her dispute case and want to get a refund.	The agent I spoke to was very professional, and he was able to help me get a refund in my dispute case. He also assisted me with my other concerns, and so patient with me.
MANILA	NA Identity	Labrador, Micil	00035453351747671524	1064	05/19/2025	Matutina, Julie Anne	Add Card / Manage Card	"She is s better part of PayPal and you all need to give her raise because I'm a senior citizen and she did everything to assist me. I really appreciate her and she's being recognized in any way possible. "
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	780	05/28/2025	Barredo, Rea	Cx wants to file a dispute and get a refund	Patrick helped get my refund, he's fast and was able to resolve my issue within 5 minutes he definitely deserve a raise
ROXAS	NA Identity	Sano, John Paul	*1326204110487604592	820	05/27/2025	Andrada, Aliyah Joy	Dispute Filing	I want to give commendation to PJ, he handled my case by giving me a straight forward information and very direct to the point. He keep me calm in very excellent customer service.
ROXAS	NA Disputes	Catalan, Vincent	*1841868259976748620	1200	05/27/2025	Clavaton, Kruzxanne	Cx wants to remove the old bank and add the new one. TM was able to assist Cx to remove the old bank and added the new one. TM send a follow up email on how to add a card and bank in the future.	I just wanted to let you know that the representative Vince, he did a very good job.
ROXAS	NA Disputes	Garbo, Maru	1888473979343831189	1463	05/23/2025	Barredo, Rea	CX would like to file a dispute and get a refund	I was just to let you know that Maru did great, very thorough she's amazing and patient with me.
ROXAS	UK Disputes	Quicoy, Febelyn	06016650881748279928	700	05/26/2025	Lequip, Allie Rose	The customer was calling for she was charged twice. The teammate acknowledge customer's concern and asked for the transaction details. After having specifics, the teammate filed a dispute for one of the transactions. The teammate then provided the timeframe. In addition, the customer commended the teammate.	I want to thank the lady I spoke to. She's amazing and adequate. I would give her 5 out of 5 stars.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	5437139595412741245	780	05/26/2025	Briz, Rexler Jsean	customer wanted to issue a refund.	I just want to give a feedback to the gentlemen who assisted me since he was really great and helped me out.
MANILA	NA Disputes Debit Card	Dimapilis, Jessa	1649188418134281143	455	05/17/2025	Alvaran, Irish Nicole	Received Money	She is very hardworking and very polite I will give her a 10A+. I hope she will be a supervisor someday.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00035317411748038681	241	05/23/2025	Guradillo, Karen	Donate and close account	I want to give him a good review, as a person who worked at a customer service before, this is an appreciation for John that something would mean a lot for his entire shift.
CEBU	NA Disputes	Pangilinan, Lord Nathanael	'06000391521747848662	957	05/21/2025	Campo, Jayson	CX is calling to follow up why she did not still get the money she transferred from her bank account to her PP Savings account. TM checked and explained that the funds are already in her account. CX also asked if one of her renter can still send money to her PP account because they had difficulties lately and had to pay in person. TM checked and clarified that she can still receive money from them. CX then asked for a supervisor to commend the TM.	I wanna tell you I'm very appreciative to this young man that helped me. He was very kind, considerate, and you got a very good employees working for you.
CEBU	NA Disputes	Catam-isan, Maria Jezel	00007072841748097183	521	05/24/2025	Delos Reyes, Chanel Gayle	Cx calling about wanting to request transaction history on the account.	I wanted to compliment her on the way she just handled the issue, she was excellent. It did not take very long at all which really did surprise me.
MANILA	NA Disputes	Tuguinay, Gabrielle Marie	00007106331747490083	2027	05/17/2025	Solayao, Karen	Payment Receive, Transfer Funds	Great Job by this young agent. I have some issues and frustrated, she is listening patiently and that is a positive quality. Right or wrong you have to listen to the customer, not interrupting me all the time, very good person you have hired. Kudos to that person!
ROXAS	NA Disputes	Laurenio, Daniela	'2122769050631001763	966	05/21/2025	Bulahan, Louie Antonette	Cx called regarding the INR dispute that he filed because he hasn't received the item nor the tracking information. TM worked on the case and closed it in BUyer's favor. TM delivered great news and provided refund timeframe.	"i just want to say that the service i received from the person that the service i received is exceptional"
ROXAS	NA Identity	Ferdiz, Aron	*00007109581747770106	507	05/20/2025	Belvis, Kyra	Dispute Filing	Ron was superior on calming me down. He was so calm, kind and made me feel better.
MANILA	NA Disputes	Leones, Israel	5585868383510915159	N/A	05/24/2025	Donato, Kariz	Dispute Filing	I just wanted to pass on some positive feedback. The representative I just spoke with resolved my problem. He was very patient and thorough which helped me out. I will give him 10 points for that. I am already old but he was very very helpful and I really appreciate it.
MANILA	NA Disputes	Buarao, Ridjei	06000539531747775415'	960	05/16/2025	Dailisan, Maribel	AH authorized wife. Issue raised, PW and make a payment. Resolved	You got a fine gentleman and his name is Red and he did a great job. He helped me with my account and he is wonderful, great customer service.
MANILA	NA Disputes Debit Card	Obcemea, Mark	*06000578901747662635	1624	05/19/2025	Semila, Rhenz Rhendell	Add Bank	I just wanted to give a nice review to Marcus. He just helped me with my PP account. He was very helpful, very patient.
MANILA	ROW CS & RS	Pamulaya, John Mark	00007138881747407748	954	05/16/2025	Guradillo, Karen	Bank withdrawal	JM is extra ordinary employee from PayPal, he did a good explanation, approachable and sweet voice. I will give him a 10/10!
CEBU	NA Disputes	Benlon, Arvin Jay	1314070893174801362	622	05/23/2025	Jamolin, Zemlester Aaron	Cx called in because she made a dispute. She made a purchased on March 16 and the seller provided the tracking number but she didn't receive the item.	I'm calling because I want to give a good review for Jay because he was very kind, very polite and very patient. I'm an old lady and not all people are very patient with me but he was fantastic.
CEBU	NA Disputes	Manayan, Patricio	1816876509523595153	1513	05/17/2025	Jamolin, Zemlester Aaron	Cx is calling about unclaimed property worth $50.	I just wanted to thank you very much for Pat's being there and walking me through the whole process to reset the account and all. I had gotten a letter that my money was going to be sent to the government because I don't use the account I set up years and years ago. Pat walked me through everything and it's all better now. He just did such a wonderful job.
CEBU	NA Identity	Sabay, Lera	5284296646658603745	950	05/24/2025	Villaver, Philip Rey	cx wanted to know the purchases	"the little girl she was phenomenal. She conducts herself very well and she's a little giggle box."
ROXAS	NA Identity	Billones, Vince Matthew	06000598671747690139	679	05/19/2025	Bombales, Unica Venice	Login Issues	I just want to say that Vince is a prince! I was on the phone for two hours with a woman and she never resolved the issue. In the end, she hung up on me. You give Vince a hell of a raise!
ROXAS	NA Identity	So, Amber Mae	00035589941747662257	1659	05/19/2025	Bombales, Unica Venice	Transaction Inquiry	"One hundred percent, five stars—whatever you want to call it, she's as good as anybody. Believe me, I've been around, and I've talked to thousands of different agents in different companies, and she's truly exceptional. So, give her a big cheer and great feedback! I hope she continues to do very well. Everything she did and all the information she provided was up-to-date, polite, and knowledgeable. A hundred percent fantastic—it takes a lot for me to say that, and believe me, this is a big deal."
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1357897006121102026	1367	05/19/2025	Barredo, Rea	The customer reported the transaction that was charged to a different card. The teammate filed a dispute and the refund is processed due to instant payout.	He is excellent! He offered a resolution to my problem and was absolutely fantastic.
ROXAS	AU Identity	Billones, Vincent Paul	1205793969226225266	806	05/21/2025	Baltero, Sheila Mae	Customer was concerned with the automatic charge on her account. TM filed a dispute and instant payout was issued by the sytem.	I want to give a positive feedback for her exemplary service.
ROXAS	NA Identity	Peralta, Mario Francisco	*1720518790803371804	450	05/21/2025	Andrada, Aliyah Joy	Profile Changes	I am so much better now, I would like to acknowledge Ley and let you know how quick he is in assisting me. He is so patient, super nice and empathetic by saying 'I will fix this for you' cause I thought my account lost. I am grateful to be a PayPal Customer.
CEBU	NA Disputes	Soria, Michael Bennett	5610574995632179051	746	05/09/2025	Alcober, Kyle Matthew	Dispute Inquiry	Mike was so kind and helpful. He kept me calm and helped me with my case resolved.
CEBU	NA Disputes	Soria, Michael Bennett	1210387334205948726	805	04/24/2025	Soria, Michael Bennett	Dispute Inquiry - Taken by PEL Johnell Dejos	He was the first person the whole process, I've been calling four times and he's the only person who helped me resolved my dispute.
CEBU	NA Disputes	Soria, Michael Bennett	1993100486103728878	1100	04/19/2025	Arcamo, Jean	Dispute Inquiry	Mike just helps me, I have an open dispute, and he showed that he cared. I just want you to know that he made me feel assured.
ROXAS	NA Disputes	Vallejo, Robbie John	*4837565731931229785	2700	05/21/2025	Clavaton, Kruzxanne	Customer can't login on the account. TM requested for a balance transfer from the old to the new account.	He was the man willing to help me and straighten it out. I never had a good experience like that before. He was so patient he knows what he is doing.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007107261747662266'	273	05/19/2025	Dailisan, Maribel	Refund inquiry, see transactions in question: 5HH79441B0776491D 4M370055G81135135	She's really good, very helpful, very professional and very to the point. She is very factual and that's how she takes care of my concern.
ROXAS	UK Identity	Ang, Princess	00035435451747057519	1519707327885840663	05/12/2025	Picardel, Emman	Login Issue	Katie is incredible patient and incredibly professional, I was able to access the account and I am enormously grateful for the service provided.
ROXAS	UK Identity	Batan, Linda	'1401091854960648503	953	05/21/2025	Sto Domingo, Dennis	add phone/login	I just wanted to praise the staff who dealt with me. She was efficient to the point and effective and a credit to your company.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000392601747519844	1886	05/17/2025	Unabia, Jarlon John	Calling about the unauthorized activity on the account. Teammate filed an ATO case and had educated customer following talking points through Optiflow.	He helped me about my hacked account. He assured me, he helped me change my password and setup my pin. He is very kind, it is hard to get someone on the line but when they do, they really are a help.
CEBU	NA Disputes	Bonghanoy, Chriswen	06000637721747413666	461	05/16/2025	Unabia, Jarlon John	Called because of 3 different transactions that he really did not make the transaction and, he was just visiting the site and then those transaction shows up. Teammate offered the cancellation since they are still pending.	I really appreciate him for working with this issue. He was so quick in resolving the issue.
CEBU	NA Disputes	Hortelano, Jason Charles	06000476781746457194	645	05/05/2025	Unabia, Jarlon John	Customer called to file a dispute, and she already talked to merchant to have it sent back but the merchant is not accepting the return of the item. The item description says it should fit to petit people, but it does not. Teammate filed a dispute case or the customer. Delivered a great news for the customer.	She goes above and beyond, she is very awesome today, very efficient, very kind and I really appreciate her help.
CEBU	NA Disputes	Bakkusan, Rebera Jean	'00035310211747500129	1048	05/17/2025	Campo, Jayson	CX is calling to get help with her case in which the seller sent the wrong item and has not receive the other item and she's being asked by the seller to ship the item back on her expense. TM checked and explained that the case is still under representment and provided time frame for the seller to respond to us. TM checked the other case and shared that the seller's tracking number show still intransit and TM offered to escalate the other case when it's already time to. CX thanked the TM and asked for a supervisor for commendation.	"I was dealing with this lovely girl Jean, and she made everything so simple and so good for me. She made me calm and I don't have to worry... And I wanted to compliment her and tell you, tell PayPal that she's something, she could work herself up as a supervisor. She's smart, patient, sweet, kind."
MANILA	NA Disputes	Villanueva, Vinz Gil	4820245050858972675	950	05/15/2025	Kalingasan, Kirk	withdraw funds to bank account	"I've been trying to figure out how to transfer the money sent to me to my bank account and it was so frustrating. I finally decided to call PayPal up and luckily I got Vinz. He handled his business very well and his english was very good. I really appreciate what he did for me........."
MANILA	NA Disputes	Bitara, Shenafe	2202355949318377336	1076	05/15/2025	Leal, Maria Jasmin	Customer called to cancel a completed transaction. TM filed an INR claim, instead.	"She was so helpful. I couldn't reach American Greetings to cancel the payment. I just want to thank her because she was very polite, knowledgeable and friendly......"
ROXAS	NA Disputes	Ellan, John Rey	1636353702033926986	2220	05/19/2025	Briz, Rexler Jsean	customers concern is about getting a refund.	I just wanted to thank the agent since he's definitely an asset. he's so caring and he helped me.
MANILA	NA Disputes Debit Card	Canare, Maria Izabel	00035622511747436170	454	05/16/2025	Plotena, Tenesee Ande	Activate PPDC	The last person I was on the phone with, they did such an amazing job that I just want to give them a good review. They did an amazing job. Thank you so much.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'2092763138999635377	2760	05/15/2025	Barredo, Rea	Customer contacted regarding the status of her dispute and the teammate reopened the case and close the case in buyer's favor due to abusive merchant.	She is very understanding I know my case is very confusing and I just wanna give her a 10 thumbs up and she is very straight forward and I just want you to know that you got a very good employee and very smart.
ROXAS	NA Identity	Matutina, Jovilyn	*1926729201546210895	2100	05/19/2025	Areno, Angela	Update address	She really did a great job. I was having trouble changing my address but she fixed the issue right away. She was really really helpful. She did such a lovely job. Corrected my old address and explained some things to me so I can avoid such issues in the future. She educated her customer and calmed me down. Please give her a raise.
ROXAS	ROW CS & RS	Aletre, Aldea Shane	'4821400931848952388	0	05/18/2025	Va-ay, Allen	Cx contacted Paypal about the changes happened on her old PP acc- she used her new acc to contact PP. AH mentioned that several TM was able to assist her but wasn't able to resolve the concern. I did OBC on our Async multiple times to have her on the phone and validate the other PP acc. Filed ATO case, revert changes and no transactions was made so afterwards I helped the cx login back to her account. She was able to login and the concern is resolved.	I want to give kudos to Shane for her patience and professionalism. Even though the call got disconnected, she immediately called me back and helped me retrieve my other account. I truly appreciate her dedication and excellent service.
ROXAS	UK Identity	Buaron, Jera	*00036107451747148847	618	05/13/2025	Bedona, Jonamae	The customer is calling about the ATO on the account.	I'd like to thank the guy who helped me resolved my issues. I'm very happy the help.
MANILA	NA Disputes	Buarao, Ridjei	06000027661747523346;	900	05/17/2025	Dailisan, Maribel	From INR to SNAD with the following notes " I want the original items I ordered. The upgrade you sent is not to my liking nor does it suit my needs its completely different. They need to provide me a shipping label to return it back I don't want to pay for the cost of returning it." Claim explained too	He is very knowledgeable and very professional. He is great and what I like most is his listening skills that translate into technicality
MANILA	NA Disputes	Tuguinay, Gabrielle Marie	06000410971747340939;	1080	05/15/2025	Kalingasan, Kirk	45.20 USD transaction reported delivered to a wrong address, old address was used. TM asked the right address, cleared all old addresses. Educate cx what causes an old address to be used. Outcome pay out. Resolved. Additional request received is to cancel automatic payment.	I had a very nice experience with your customer service today, very helpful, she is in control, she's a good agent, you are lucky to have her!
ROXAS	NA Identity	Flotildes, Realyn	00035094291747502050	510	05/17/2025	Bombales, Unica Venice	Dispute Filing	She did a great job using logic, unlike many customer service representatives who struggle with that. I think she's a terrific employee, and I just wanted to let you know.
ROXAS	NA Disputes	Fernandez, Shaira Mae	00035190211747165875	1500	05/13/2025	Dagumanpan, Arjade	The customer wanted to cancel some of his automatic payments.	She did a good a job, She was very patient and very professional. An excellent service.
ROXAS	NA Disputes	Ariaga, Trixie	00035097431746388989	545	05/05/2025	Dagumanpan, Arjade	Concern about an email that she had received if it was fake or not.	She was very kind, I just want to give her praise for what a great job she did for me.
MANILA	NA Disputes	Cruz, Anakin Lance	5602756816609598050	n/a	05/17/2025	Donato, Kariz	Dispute Inquiry	I wanted to speak to you about Kin. I just wanted to tell you what a great customer representative he is. He was kind, sweet and very understanding. He was very caring about the customer. He helped me with my case and promised to escalate it. He also sent me emails and everything. He was very patient with me. He was amazing! I love PayPal!
MANILA	NA Disputes Debit Card	Valdez, Jay Anne	00035225021747351643	2088	05/15/2025	Alvaran, Irish Nicole	PPDC Cash a Check	She is the most sweetest patient kind of girl I have ever dealt with.
MANILA	NA Disputes Debit Card	Peria, Amiel Paulo	00035280011746284498	1638	05/03/2025	Alvaran, Irish Nicole	PPDC General Inquiry	He was very polite, and I would like him to be recognized for that. He was just so nice.
MANILA	NA Disputes Debit Card	Rendora, Angela	06000290521746222254	557	05/02/2025	Alvaran, Irish Nicole	Cx expecting to receive a money from her friend. Her friend had already sent a text message stating that she had already sent it to the account.	She is very helpful and patient. She speaks clearly and helped me a lot.
MANILA	NA Identity	Labrador, Micil	5622504992587101340	780	05/14/2025	Matutina, Julie Anne	Disputes Filing	I would like to say that the lady was so nice. I was so worried then she assured me I have nothing to worry about. She relief my worry and did everything. I would like to give her a big hug. I would like to thank you guys for taking care of me.
MANILA	NA Identity	Coton, Rodel Jay	00035397331747434714	324	05/16/2025	Matutina, Julie Anne	Report Fraud or Spoof / Profile Changes	He did an outstanding job. He did exactly want I wanted.
MANILA	NA Identity	Labrador, Micil	00035176981747434653	875	05/16/2025	Matutina, Julie Anne	Report Fraud or Spoof	I like to say that I appreciate the person who took my call. She made my day and provided best customer service.
MANILA	NA Identity	Valenzuela, Johanna Coleen	06000436911747413504	535	05/16/2025	Matutina, Julie Anne	Add Card	CJ she was ultimately so thorough so kind and she knew exactly what she's doing. She performed security check. I have called previously but she's the only one she helped me. It's a good thing to have Cj who knows exactly what's he's doing is something I appreciate. We couldn't find.
MANILA	NA Identity	Francia, Louella	06000106051747159934	1980	05/13/2025	Matutina, Julie Anne	Add card / Update card	I would like to express my appreciation for the patience and help Ella provided to me. I'm glad that she didn't hang up on me. I really like PayPal I'm so glad to have you guys.
MANILA	NA Identity	Yabut, Sharon	06000575431746132475	915	05/01/2025	Matutina, Julie Anne	Password Login Issue	All I want to say is she did a good job. I am 78 yrs. and I'm having issues with my finger print. I wanted to use PP to send money but it's very difficult for me. I appreciate the person I spoke with she was very nice.
MANILA	NA Disputes	Cagascas, Kyla Camille	no recording	no recording	05/13/2025	Leal, Maria Jasmin	Dispute filing	She's wonderful employee. She was incredibly helpful.
CEBU	NA Disputes	Leyson, Mary Ann	06000275491746552954	878	05/06/2025	Campo, Jayson	CX is calling to set her card as the preferred funding source for her autopay to Google. TM checked and updated the payment method for it and sent email how CX can check the active billing agreements on her account so she can also check and remove those she doesn't need. TM also canceled some billing agreement as CX requested. CX then commended the TM for the help.	"She's very helpful, I can understand her very clearly as you as well... She corrected it all for me, it was very assuring."
CEBU	NA Disputes	Tapic, Rozanne Razel	06000314091746482233	1524	05/05/2025	Campo, Jayson	CX is calling to check the status of a transaction and he has a transaction ID. TM checked and confirmed that it's only a payment attempt and that the transaction ID has no result. CX determined that there is not enough funds in his bank and TM advised CX to check with his bank to also verify that the transaction did not go through. CX then asked for a supervisor for commendation.	"You have a terrific employee. I want you to know that the service she provided is outstanding, it was exceptional. I just want you to know how valuable she is to you guys at PayPal."
ROXAS	NA Identity	Peralta, Mario Francisco	1742319282533094890	230	05/15/2025	Gavino, Tranquilino III	Transaction Inquiry	I wanted to thank the agent its may daughters first time. thank you and let you know .
ROXAS	NA Identity	Pendon, April Joy	4812283000400261919	660	05/15/2025	Patricio, Sidney El Cid	Dispute filing	i wanted to pay a complement to a work well done. an excellent job, kind and patient
MANILA	NA Disputes	Querobines, Jenelyn	00007075841746207932	1356	05/02/2025	Leal, Maria Jasmin	AH called in about issues transferring her funds. TM educate the customer that the funds was transferred to another PP account listed under her name so TM assisted the customer to login to that account and successfully accessed the money.	Jen is an amazing customer representative!
CEBU	NA Disputes	Alinabon, Carla	5576321428236124311	1137	05/10/2025	Gatlabayan, Jammy Rose	Dispute inquiry	"I just to give the previous representative an extra thanks and I think she deserves a raise because she was so kind and sweet to walking me through because I don't know these stuffs and you guys have good people working for you."
ROXAS	NA Identity	Sano, John Paul	*2003446691730185949	401	05/01/2025	Gavino, Tranquilino III	Transaction Inquiry	I wont shop without you guys I tell everyone to use PayPal. I just wanna say that John was very professional listen to what I have to say, very informative and active in getting everything straighten out for me. He should be valued
ROXAS	NA Identity	Peralta, Mario Francisco	*1417641651904823142	455	05/01/2025	Gavino, Tranquilino III	Profile Changes	I need to tell you couple of things I call back and I got the best representative and his name is lei I praise him he is outstanding please give him a raise or give him a lunch or something. He give me peace of mind.
ROXAS	NA Identity	Peralta, Mario Francisco	*1777279448150873405	560	05/15/2025	Andrada, Aliyah Joy	Profile Changes	I just to tell you how wonderful he is in his job, I would like to give him a pat on a back to express how thankful I am in helping the old woman. Please give him my big THANK YOU!!!
ROXAS	NA Disputes	Ellan, John Rey	5324960350056649656	1740	05/14/2025	Romulo, Chaineevi	Dispute Inquiry	have been talking to Jhon and he has been very very helpful and he is very excellent , he resolve my concern .
CEBU	NA Identity	Villacampa, Ricky	00035292281747086222	2960	05/12/2025	Alcober, Kyle Matthew	Customer has issue with passing the security check because he only has a landline.	I'd like to give her a five star rating 'cause she's very helpful. I wanted to really give her a good rating.
ROXAS	NA Disputes	Ofalla, Georlene	1254459394722737911	720	05/15/2025	Chua, Tania Kaye	Billing Agreement	She was very helpful and I wanted to let you know that!
CEBU	NA Disputes	Alinabon, Carla	2204259126070532890	537	04/29/2025	Gatlabayan, Jammy Rose	File a dispute	"I just wanted to let you know that Carla took care of me, she was wonderful, she knew what she was doing. I appreciate all the help she gave me."
CEBU	NA Disputes	Adventurado, Mhary Antoinette	5429338461740442511	659	05/11/2025	Gatlabayan, Jammy Rose	Add funds	I just wanted to let you know that Mhary did a fantastic job today, I'm not a very tech savvy person but she was very patient. She did an amazing job today"
MANILA	NA Disputes	Cabaluna, Sofia Nicole	00035562371746995766;	1680	05/12/2025	Dailisan, Maribel	Access funds issue and log in ( cleared risk )	She is AMAZING. She resolved everything, I cannot tell you enough and I am not exaggerating, she is super amazing, 11 out of 10!
MANILA	NA Disputes	Bedro, Joshua	00007077991744821019;	1380	05/13/2025	Dailisan, Maribel	PP-R-FXV-574818712 and PP-R-BCJ-574818625 inquiry	The customer support is amazing! He turn bad to good, just grateful for making me smile.
ROXAS	NA Identity	Zolina, Ma Vhency Rose	6036363600045496506	620	05/14/2025	Patricio, Sidney El Cid	login issue	I wanted to tell you how much of a great help she's been. she was good.
MANILA	NA Identity	Laureta, Danica	1786759159506734721	900	05/03/2025	Melgar, Paul Rendon	Dispute filing	I like to acknowledge the professional with Nica. She, polite, courteous, very knowledgeable, i want to commend her.
ROXAS	NA Identity	Alameda, Kimbert	*06000257201747069206	533	05/12/2025	Belvis, Kyra	Dispute Filing	I would like to leave good feedback for Kim. He did a great job, and he answered all my concerns and did all the job right away. That means a lot he knows what he's doing, he's very friendly, he expresses himself very courteous and simply very nice person i could tell right away.
ROXAS	NA Identity	Azarce, Nikko	*00007010041747065870	548	05/12/2025	Belvis, Kyra	Transaction Inquiry / cx keeps getting a charge and has no idea what it is. teammate was able to clarify the charge	I just want to pass on how much I appreciate Nik on the call today. I've been going on around with the automated system trying to get this taken care of and i am so grateful that i called in and got Nik because he was very professional and a wonderful help.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'1317024456862430555	1180	05/07/2025	Aminoso, Jessa	dispute filing	Jon was kind and respectful.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'1313320062662572328	600	05/12/2025	Bautista, Keneth	dispute filing	Jon was extremely helpful . professional . answered my questions.I feel so much better.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'06000271741746810256	1677	05/09/2025	Barredo, Rea	The customer contacted about a dispute and the teammate was able to resolve the case in buyer's favor and then deliver the good news.	She's fantastic! She took great care of me and my case. She truly cares, and she's so nice. I'm very happy—I will use PayPal for my purchases because I feel protected.
MANILA	NA Disputes	Arica, Bianca Joy	1575629660229475105	7502155432359700019	05/08/2025	Arce, John Lester	cx called in wanted to know why her order is still pending because she used the option 4 installment plan to order the hat but up until now it is still showing pending.	Bianca was just absolutely, I love her phone demeanor, she was kind, she was so professional, she told me everything I need to know and I didn't even ask her about it. She's absolutely kind.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'06000524061746796032	2340	05/09/2025	Barredo, Rea	The customer contacted regarding a charged in her account. The teammate filed a dispute for the customer.	I just want to thank the agent that I spoke to. She was very helpful, my case was a messed but she was able to resolve it for me. So thank you very much.
ROXAS	NA Disputes	Ginoy, Gidion	2106801221679308972	450	05/13/2025	Bautista, Lea	Log in	I was in so much distressed and jun gave me wonderful customer service.
ROXAS	NA Identity	Cabugao, Peter Kent	06000273711747071383	364	05/12/2025	Bombales, Unica Venice	Manage Card	I wanted to let you know that the gentleman who just helped me was fantastic. He did exactly what I needed, so I definitely wanted to make sure his efforts were recognized.
ROXAS	NA Identity	Billones, Vince Matthew	06000425321747067137	641	05/12/2025	Bombales, Unica Venice	Dispute Filing	He showed patience, helped those who were frustrated, and was very good at dealing with people who are concerned. Yet, he made it easy to work with him. It's really amazing!
ROXAS	NA Identity	Billones, Vince Matthew	06000150171746557246	944	05/06/2025	Bombales, Unica Venice	Login Issues	Give him a raise! He made things go so quickly and smoothly... I cannot thank him enough. He brought cheer to a 75 year-old lady. He is wonderful.
ROXAS	NA Identity	Villanueva, Carmela	06000260891747069707	2016	05/12/2025	Borres, April Joy	The customer is calling about an issue with the PayPal application, as she is unable to log into her account. Her need behind the need is to complete a transaction.	I just wanted to say that I had the most wonderful experience today. Chloe was so helpful and knowledgeable. She is so awesome.
CEBU	NA Disputes	Mancia, Francis Kate	00035054541747082805	526	05/12/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, item still not received. Cx does not trust vendor and cx wants to file dispute.	I just wanted to comment that I think he's excellent I and I want to give him a positive review. When he answers the phone, his tone of voice was positive and uplifting. Also he was very expeditious in resolving my issue. He is very good.
ROXAS	NA Disputes	Liganzon, John Loren	7503281138993006190	984	05/11/2025	Basa, Judyleen	Customer requested to cancel the transaction on the account because the amount taken was higher than the amount he authorized. Teammate filed a dispute for the excess charge and delivered great news since it was instantly refunded.	He is a big asset to your company. He is paying attention, he is polite and I wanted to say that he is an excellent worker and I really appreciate him. I'm so glad that he answered the phone.
ROXAS	NA Disputes	Tuyay, Shantal	7503566526684924196	877	05/12/2025	Basa, Judyleen	Customer was reporting a transaction she made since the seller was not responding to her for updates of the item. Teammate filed a dispute and provided claim phase timeframe.	I just wanted to let you know guys that I think all of your employees and everyone involved with PayPal was amazing.
ROXAS	UK Disputes	Tuyay, Shantal	7503202416537438245	1530	05/11/2025	Basa, Judyleen	Customer would like to update all the information on the account especially the financials. Teammate performed override. Customer successfully updated the bank on the account and released the funds on hold on the account.	She made it easier for me. She is very sweet, she handled my concern very easily. I just wanted to let you know that she did a great job.
ROXAS	NA Identity	Bolido, CJ Merc Demver	00035562911746883608	1168	05/10/2025	Basa, Judyleen	Customer wanted to log in to her account however the account information was not updated. Teammate updated the email, phone number etc. Customer successfully logged in to the account.	I just wanted to say that this is the first time I contacted and having an issue with the account. Kevin was amazing and he assisted me all throughout.
ROXAS	NA Identity	Pacardo, Charlane	2096112781804376418	1200	05/12/2025	Patricio, Sidney El Cid	transaction inquiry	I want to give her a good review. She was able to answer my questions, and she is very patient with me. She was wonderful!
CEBU	NA Disputes	Mancia, Francis Kate	06000621781746981700	562	05/11/2025	Delos Reyes, Chanel Gayle	Cx calling about wrong payment sent, she wants to request money back and needs assistance.	He is awesome. I have tried to get through my problem with other ones before and he just fixed my problem instantly. I just feel that he would really want to help me and he was awesome. He needs a raise.
CEBU	NA Disputes	Benlon, Arvin Jay	00035386391746894375	1172	05/10/2025	Delos Reyes, Chanel Gayle	Cx calling about setting up card to the account, card was previously cancelled and reissued a new one.	I just wanna say your representative was an angel. He walked me through it and it went smoothly. He deserves a raise.
ROXAS	NA Identity	Ignacio, Samantha Mari	*1871176783397618157	560	05/09/2025	Andrada, Aliyah Joy	Dispute Filing	She listened and she understood my situation. She know her job and taken taken to my concern, I appreciate people like her she is a good employee to your company.
ROXAS	Global Pay Later	Ortencio, Steven Keith	'1562547635421855930	1548	05/11/2025	De Guzman, John Vincent	Multiple account concerns	I just had a pleasure speaking with steve, he was very patient and knowledgeable.
MANILA	NA Identity	Sumagaysay, Jan Alfred	06000446071745873601	4121	04/28/2025	Bon, Debbie	Customer had experienced issues with their PayPal account, specifically with linking their cards and transferring funds. They have multiple cards with different balances and are having trouble keeping track of which card has which balance. TM provided a walkthrough on how the cx can link their cards and transfer funds to their bank account.	He is professional, articulate and calming. He is kind, diligent and provided a walkthrough. He is a treasure in your company.
MANILA	NA Identity	Delos Santos, Alexander	06000044581746908779	1455	05/10/2025	Lambot, Mary Ann	Cx was calling to close the account because of the charges being taken out from her account every month. Cx mentioned that she disputed it with PayPal to stop the charge but it's always being denied because they are saying it was authorize and the payment is still being taken out. Tm transitioned the case to INR and informed the cx about the dispute time frame.	" The young man that I was talking to has been extremely helpful to me today. I have been trying to get this resolved for months now and had decided to close my account to stop this, and this young man in just a matter of minutes on the phone has taken care of it and I just want to commend him. "
MANILA	NA Disputes	Lucero, Sherilyn	06000617901746462077	636	05/05/2025	Ricohermoso, Florenda	CX called in to checked a transaction that keeps on charging them every month. TM cancelled the billing agreement with the merchant.	She is polite, accurate and it's a pleasure to speak to someone like that.
MANILA	NA Disputes	Sauro, Sheryl Kay	2141133190466877471	894	05/10/2025	Dumangeg, Riel Mae	Cx received a message saying that PP was hacked and she's calling about it multiple times. Cx talked to someone that don't understand English.	KC was excellent. She deserves to be promoted, she was kind and efficient and I really appreciated all of that. She deserves 5 gold stars. If you need me to go to PP to give the 5 gold stars, I will.
MANILA	NA Disputes	Amil, Jayvi	06000573541746480422;	600	05/06/2025	Leal, Maria Jasmin	Cancel automatic payment. Reference: B-33L11717W85376157	Jayvi is professional, he made my problem his problem and he corrected it. He is the best example of a best employee, extremely knowledgeable!
CEBU	NA Disputes	Heramis, Fern	1623565073820611947	450	05/10/2025	Jamolin, Zemlester Aaron	Cx called in to cancel a payment he made yesterday. He only authorized $29 but when he placed the order, it's around $50.	I want to compliment her to you and say that she did a wonderful, efficient and quick job. She and all the other employees like her the are reason I keep shopping through PayPal for my protection. Thank you very much!
CEBU	NA Disputes	Nacario, Ann Carmelle	1292454309537956617	1139	05/10/2025	Jamolin, Zemlester Aaron	cx called in because the light he purchased is not working. he paid for $59 for the light but it doesn't work.	She's very patient at times that I don't understand. She explained to me two times and she's very good. Excellent customer service. I appreciate it!
MANILA	NA Disputes	Castro, Mutya Danica	00007109811746626432	1080	05/10/2025	Dailisan, Maribel	Close account. Cx normally pay things online using credit card and when noticed PayPal on their statement called to close PP.	I'm delightful with the helped I got today. Dana is very helpful and very supportive. Very polite and patient . I appreciate her so much.
MANILA	NA Disputes	Bedro, Joshua	00035384661746474481;	1260	05/05/2025	Dailisan, Maribel	Fraud reported. 2 transactions reported, PPBP activated. PW change initiated. See cases uploaded:PP-R-SQJ-574005848 and PP-R-TTP-574005687.	Josh did a wonderful job, he locked the payment involving bogus vendors and I appreciate what he did so much. Whoever is recruiting you are doing a great job!
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	1206107911187414049	1274	05/09/2025	Lumabad, Donald Jay	PPDC unauthorized transaction. Withdrawal fees	She was delight! I want to give her good feedback. She walked me through the whole thing. This is my first time in calling you guys and I am really satisfied with your service!
ROXAS	NA Identity	Francisco, Jerico	00035240661746803509	538	05/09/2025	Dadivas, Cleiah Mae	cx calls because her money transfer to her card from PayPal cannot go through because of issues in her card. She talks with the first TM for almost 45mins, but the CX says the TM drops the call. when I check the card was already added and confirmed, I just run CARE and ask the CX to try the transfer again.	I want to let you know that he is amazing. He didn't argue with me and tried his best to fix my issue today.
CEBU	NA Disputes	Benlon, Arvin Jay	00035540671746469643	931	05/05/2025	Delos Reyes, Chanel Gayle	Cx calling about item received that was different, cx want to return for refund, case was denied.	Commendation call
ROXAS	NA Disputes	Llegue, Bench Rhamsey	00035551931746108036	952	05/01/2025	Chua, Tania Kaye	Dispute Filing	I just wanted to say how happy I was with him. He resolved my concern.
MANILA	NA Disputes	Escondida, Prince Joshua	06000414581746735834	389	05/08/2025	Valenciano, Daisy	cx made a transaction just today, address on the transaction was old one and slr did not acknowledged the payment. TM highlighted PPP to get refund and filed a claim. TM provided that instant payout resolution.	cx wanted to expressed appreciation to the gentlemen he spoke with. He is terrific and really helpful.
MANILA	NA Disputes	Bitara, Shenafe	'1471135706246204293	1334	05/06/2025	Kalingasan, Kirk	Customer has a dispute for a guest transaction and wanted assistance with uploading documents since he does not see a way to do it through the resolution center. TM informed the customer that they need to contact PayPal for case updates since they will not be able to view it in the Resolution Center.	"I just appreciate the help she gave me. She helped me navigate the case. She was patient and kind even though I was very annoyed..."
CEBU	NA Identity	Libunao, Anne Michelle	1988738355330733813	969	04/29/2025	Villaver, Philip Rey	cx is having difficulties adding their card	You've got a great girl there! She did exactly what I wanted and she got it done!
CEBU	NA Disputes	Heramis, Fern	00007113331746117149	721	05/01/2025	Jamolin, Zemlester Aaron	cx called in because he received a notification that there's a charge from cryptocurrency that he was not aware of.	I just want to compliment her because she's extremely knowledgeable. It's just an excellent service in general.
CEBU	NA Disputes	Sullano, John TR	1405776556430510873	1034	05/05/2025	Jamolin, Zemlester Aaron	Cx called in because there's seems to be a concern with the refund.	I've made a couple of phone calls and she is the only person that gave specific information that was helpful to me as customer to understand what's been going on because what I told her been some consistent issues with the previous refunds that I've had. I don't have a lot of refund and I can't speak for other customers but there has been significant processing delays the last time would understood on the side of PayPal like a technical issue that refunds were significantly delayed the outside of the regular posting and you know the three to five days and check your financial institution all that stuff. it was a significant it was different to that I just called about this last week and didn't get a good customer service so I just wanted opportunity to relate that she was very patient, she was gracious she gave information and just going above and beyond by you know following up to see to that the refund end up posting I think the next few days as it should and to make sure that there's no issues entity an email so I just wanted an opportunity to give the feedback on that experience for her because it's very frustrating it is and you think it's a lot of money that we spend it may not seem like a lot to somebody else but in this case it's it's a good enough transaction fourteen hundred dollars so I just want an opportunity to compliment her because this has been really really frustrating and concerning going through that.
MANILA	NA Disputes	Reyes, Ricardo Jr	1212034419088479446	1250	05/05/2025	Kalingasan, Kirk	Customer is not able to deposit his check to his PayPal account.	"He was really patient, kind and helpful. He even took the time to ask me about my weekend. I work on the phone the whole day, as well, and I know how rundown it can get at times. But he was just wonderful."
MANILA	NA Disputes	Valdivia, Gian Matthew	'06000282311746646913	1800	05/07/2025	Robles, Jessie Jr	Customer was calling in relation to the limitation placed on their account after filing a dispute with Capital One for a charge that they didn't recognize which was then lifted by previous TM who they spoke to prior to contact. Customer also requested for their name on the be updated as they got married which TM updated after receiving the required documents via email	I just want to say thank you to Gian as he was very professional and took care of everything for me. He was an asset to your company.
MANILA	NA Disputes	Hermosa, Michelle	6039476462806832376	950	04/30/2025	Kalingasan, Kirk	Customer wants to withdraw the funds from her PayPal balance to her bank/card account. Balance Holding: NO. TM walked the customer through in withdrawing the funds.	"I have been messing with my PayPal account since 3 this morning. I called earlier and nobody could help me. Then I spoke with Michelle and she was able to help me. She was so patient and wonderful."
MANILA	NA Identity	Demafiles, Trisha Kaye	06000517011746631483	614	05/07/2025	Lambot, Mary Ann	Cx was calling about the email she received saying about suspicious activity to charge something on her PayPal account. Cx wants to know if there are suspicious activity on her account other that the order she made. Tm assure the cx that PayPal did not send them any email for the past 7 days. Tm also assure the cx that there are no unauthorize activity or transaction made on the account and the account is safe and secure. Tm also sent a reset password link so cx can easily change their password. Tm also help the cx check the status of the tracking number for the item she returns to the merchant.	I just want to give a compliment for a girl her name was Kaye and I was just on line with. When I called her I needed help on three different things with PayPal. The service she gave me, she was so kind and so helpful and I just wanted you guys to know what great person she has it was.
MANILA	NA Disputes	Cruz, Anakin Lance	*7499624678715104732	1100	05/01/2025	Bagwan, Kristal Chaste	cx is calling about the problem with the item she received, it does not fit, and it is not as how it was advertised, low quality. TM acknowledged and empathized. Tm filed a dispute for the cx, highlighted PPP. Provided Claim TF of 10 days Complained about another order, tm did the same thing by filing a claim. Cx asked if she can talk to a supervisor.	I want to tell you about Ken, you have someone that is very professional, he's very warm, he should be a leader. I just love his customer service, and wants to give him a compliment.
MANILA	NA Disputes	Tinio, Anne Poline Kei	*7501868893616551829	540	05/08/2025	Manaloto, Mark Edward	Cx was instructed by the seller to keep the item or donate it, so she donated it, then she was being asked to provide a return shipping by PayPal, Tm offered a courtesy voucher for the same amount of the transaction. Cx accepted the voucher.	The customer service was excellent; I want to give her gold stars. She was great
MANILA	ROW CS & RS	Guadamor, Roseniel	00007002321746628120	749	05/07/2025	Guradillo, Karen	Payment holds	I just want to commend you for helping me out
ROXAS	Global Pay Later	Aniero, Mark Anthony	2101201042750177145	498	05/08/2025	De Guzman, John Vincent	Pending Auth	Just the highest grade his so patient his really polite and helped me while I'm stressing.
CEBU	NA Identity	Hermoso, Jack Ben	1445599104623648379	739	05/01/2025	Sabete, May Anne	Customer was concern about the email she received. It says that she will be charged for a bitcoin transaction without initiating any activities using her PayPal. Teammate educated customer about phishing emails and what to do about it.	The previous representative was the most outstanding and helpful young man. He helped me a lot because I was panicking when I received the email but he took charge about everything and I will give him a 10 for it.
CEBU	NA Identity	Hermoso, Jack Ben	1606167726097707543	891	05/01/2025	Sabete, May Anne	Customer was confused about the charges she can see on the account. TM helped customer in identifying these charges and helped her in canceling the automatic payment. TM also filed a case on those charges to help her getting a refund.	I want to compliment Jack because he really took good care of me and my concern.
CEBU	NA Identity	Nudalo, Eljei	5613583514161047742	2650	04/19/2025	Arcamo, Jean	Customer has problem with her PayPal Debit Card and PayPal Credit. TM inform customer about the balances on the card and educated customer how to use it. TM patiently helped customer in getting things resolved.	He took his time to help and make sure that I get the everything I needed. He is a beautiful. He knew exactly what to do.
MANILA	NA Disputes Debit Card	Peria, Amiel Paulo	'00035432421746052193	681	05/01/2025	Caunca, Jean Uelrich	PPDC Delivery Status	I just want to say that he was very helpful. When I got on the phone, I literally don't know what to do and then Pau did everything for me. He was wonderful and would like to give him a 10-star rating. He's the best.
MANILA	NA Disputes Debit Card	Peria, Amiel Paulo	'06000516651746031203	4097	05/01/2025	Caunca, Jean Uelrich	PPDC Decline (high velocity risk)	"I just want to let you know that the man helped me. He explained everything so well. He did very well"
ROXAS	NA Identity	Hundana, Alyssa Ashley	*1643162650215829730	730	05/07/2025	Patricio, Sidney El Cid	Add Card	She helped me a lot. Please make sure to give her a raise!
ROXAS	NA Disputes	Albay, Cymon	00035548981746297367	610	05/03/2025	Basa, Judyleen	Customer keeps on having charge to a transaction she cancelled way back. Teammate cancelled the agreement and filed a dispute. Teammate delivered great news.	I just wanted to give Carl a pat on the back. He was awesome and very very helpful.
ROXAS	NA Disputes	Tuyay, Shantal	00035547601746297028	624	05/03/2025	Basa, Judyleen	Customer was calling because of the item he did not received. Customer mentioned that it was a scam and he would like to get a refund. Teammate filed INR and provided claim stage status.	I would like to congratulate you for a having an employee like her. She was nice, she was listening, she was showing concern. SHe was very good.
ROXAS	NA Disputes	Artuz, Althea Dawn	06000179761746378050	1471	05/04/2025	Basa, Judyleen	Customer has multiple accounts with PayPal and he was trying to check a transaction on the account. Customer also called about the balances on the account (PayPal credit and cashback balances)	She did a wonderful job. She did a very high quality service.
ROXAS	NA Disputes	Ariaga, Trixie	1861778001268559603	946	05/06/2025	Basa, Judyleen	Customer would like to check what she was doing wrong because her transaction has been declined. Teammate suggested to link and confirm a card to make the purchase.	Trixie was really patient and professional.
ROXAS	NA Identity	Magallanes, Dylan Matthew	*1379487013411012320	730	05/06/2025	Patricio, Sidney El Cid	report Unauth	My account was hacked and Matthew nicely helped me and very patient with me. He is extremely diligent and explained to me on how to make the account secure.
ROXAS	NA Identity	Pendon, April Joy	*2177231354692639201	700	05/06/2025	Patricio, Sidney El Cid	File a dispute	I just want to tell you that April is outmost, professional, compassionate and very knowledgeable. She helped me a lot and she know what she was doing. I hope all of your employees are like her.
MANILA	NA Identity	Basilio, Michelle	'00035637731746549179	597	05/06/2025	Dosdos, Antonnete	Pending payment/echeck receive	I just wanted to take the time to thank Chelle, She is the sweetest thing. She cleared up what went wrong and she understood. She provided excellent customer service and I am grateful for that.
MANILA	NA Disputes	Escondida, Prince Joshua	00007064451746458945	3118	05/05/2025	Valenciano, Daisy	cx wanted to resolve the negative balance on the PP account so that he can make a purchase. TM asked to add funds on the PP account, end up adding a new debit card on file then gave the process of adding funds to resolve the negative balance. cx was successful in adding funds on the PP account. TM confirmed that its already resolved.	I wanted to thank the gentlemen who helped me, I've been hour on the phone to resolve this mess, but he is GREAT!
MANILA	NA Identity	Demafiles, Trisha Kaye	00035419961746140984	2160	05/01/2025	Matutina, Julie Anne	CASH APP / SEND MONEY	I want to make sure she get Kudos or recognition. Kaye was very patient and helped me understand how I can navigate on transferring money. She was very kind , helpful. of all the reps that I s[poke me she was the only one that's very kind to help. She is the only one who offered to try it on a browser. She's very proactive.
ROXAS	NA Disputes	Dela Cruz, Anthon Vive	2015558384311627973	4620	05/07/2025	Briz, Rexler Jsean	automatic payment	please give him a really good recommendation. he deserves it. He's been really patient towards to my concern and he's being trained so well. He's reason why we Filipinos are the best in almost everything.
ROXAS	NA Identity	Chong, Leindon Klein	06000317471746483099	750	05/05/2025	Bombales, Unica Venice	Dispute Filing	"I just wanted to say that Klein was so helpful. I was so stressed out because I got scammed. He's been so helpful, and I just think people take time only to complain, so I wanted to take the time to compliment him and just say I was so freaked out, and he was so helpful and solved my problem. I'm so relieved, so I just want to take the time to say that."
ROXAS	NA Identity	So, Amber Mae	00035402421745684904	1066	04/26/2025	Bombales, Unica Venice	Dispute Filing	"I made a purchase through PayPal, and Amber was very patient and very professional in the way that she handled my situation. I mean, I could have gotten very angry—I was headed that way—but she was able to provide information that I was quite satisfied with. Now, as far as finding my money back for the services that I didn't get, I just want to commend her for being such a calm representative."
ROXAS	UK Disputes	Dilla, Ronald	06016281531745593026	1119	05/26/2025	Clavel, Sheeva	The seller lost the the buyer's order but the buyer did not get a refund for the coupon she used on the purchase.	The lady was so helpful. Best customer service. She's very kind helpful.
ROXAS	UK Disputes	Sabolbora, Angel Gennie	'00036331121742891702	480	03/25/2025	Lequip, Allie Rose	Customer was calling about she was scammed and wants to remove her financials on her account. Teammate was able remove the financials successfully and re assure the customer that in PayPal it's safe because details are encrypted.	My beautiful Angel have solve it all.
ROXAS	UK Disputes	Dilla, Ronald	'06016281531745593026	1119	04/25/2025	Clavel, Sheeva	Customer was calling about a transaction she made using his voucher of £5 in EBAY and lost his recently ordered items and wants to get the used voucher back. Teammate was able to ask the amount of the transaction and asked if they received anything from the merchant. Teammate was able to file a dispute case and resulted to instant pay out. Teammate was able to deliver the good news to the customer that he will get the refund and provided the time frame which he was happy. Customer ask if how can he provide a review and preferred to talk to a Manager.	Lady I spoke to was so helpful honestly, best customer service and very pleased with the outcome of the call. Very helpful. I really appreciate it.
MANILA	AU Identity	Divinagracia, Michelle	'00035339731746421641	585	05/05/2025	Sonza, Mark Hamilton	Resolving Negative Balance	It was just I wanna provide some feedback as Michelle is so wonderful and helpful and she's very patience. She's such as wonderful job when explaining it clear to me.
ROXAS	Global Pay Later	Tondo, Joshua	'1841782484634020240	645	05/05/2025	De Guzman, John Vincent	process as regular	she was very helpful and her voice was very calming
MANILA	NA Disputes Debit Card	Carreon, Moira	00035342861746129309	633	05/01/2025	Plotena, Tenesee Ande	PPDC Application	I just wanted to complement the previous 2 agents that just helped me, on the call that I'm on. They really assisted me very well; they were extremely efficient and very very friendly. I wasn't sure that calling in to PayPal today with be an easy experience, but it was very very easy and that because of the agents that helped me, so I just really want to give them proper complement.
MANILA	NA Disputes Debit Card	Montiano, Johannes Rei	06000563021746105505	2106	05/01/2025	Plotena, Tenesee Ande	Release pending auth	I just want to share complement for the last representative that I spoke with, Hans. Amazing, just great customer service. He resolved my issue, he was able to release the temporary hold, he was just amazing. He's fantastic. I was on a level 10 frustration, but he turned it around. I want to thank him. Thank you.
ROXAS	UK Disputes	Besana, Gene Ruel	6062083352308807441	1:18 hrs	05/05/2025	Azuro, Mary Grace	Login	I've taken five days to complete this process, and this gentleman helped resolve it. I hope he will be fairly compensated—he is a very good employee.
ROXAS	UK Identity	Arandez, Christian Van	1494149624137977870	960	05/04/2025	Remandaban, Rasheed	Update Email	I would like to give you some feedback about Christian, he has been so patient, so kind, so helpful. His customer service has been nothing but brilliant. I'm so impressed with him.
ROXAS	ROW CS & RS	Lariza, Angelica	'5599791788644829641	0 (OBC)	05/04/2025	Va-ay, Allen	The customer attempted to withdraw his remaining funds to his Mastercard ending in 5084 but encountered an error message stating that they had exceeded their monthly withdrawal limit. Educated the cx that there is no withdrawal limit when transferring funds to a Mastercard. Checked the account and shows that his account is not CIP-verified. Asked the customer to provide a copy of their Proof of Identity (POI) and Proof of Address (POA). Additionally, the customer also had some questions about PayPal.	I would love to give a commendation call. Angelica provided A+ customer service, handling my concern with exceptional clarity and professionalism. She clearly explained everything, making the process smooth and stress-free. I highly recommend that new hires listen to Angelica's calls as an example of top-tier customer service.
ROXAS	NA Identity	Magdaluyo, Claire Mae	00035466051746379460	836	05/04/2025	Bombales, Unica Venice	Refund Inquiry	"I’d like to commend her. I love her customer service. She's a great worker"
MANILA	NA Disputes	Amil, Jayvi	00035567261746302101;	480	05/03/2025	Dailisan, Maribel	Unusual activity reported. Cx also requested to change currency from PHP to USD	I want to comment Jayvi for helping me. The 1st call was no help so I ended up calling back then I got Jayvi and he fixed my issue in no time.
CEBU	NA Disputes	Benlon, Arvin Jay	00007103411746373015	1145	05/04/2025	Delos Reyes, Chanel Gayle	Cx calling about order made, cx thought it was a one time payment but was charged again without his authorization. He only wanted one charge.	I just received some exceptional customer service. He was very knowledgeable about the protection of PayPal and he was able to put me at ease. He resolved my wishes in opening an investigation and he made me feel that I was family. Best service I've ever received.
MANILA	NA Disputes	Buarao, Ridjei	06000447141746306518;	540	05/03/2025	Dailisan, Maribel	Buyer is calling wanting to get a refund. 8TS51275WJ461183L, transaction reported as INR and was decided as Payout	I am so happy! the gentleman who assisted me with my case, able to help me get my refund from a poor website, I'm lucky that I used PayPal.
CEBU	NA Disputes	Benlon, Arvin Jay	00035586991746308293	944	05/03/2025	Delos Reyes, Chanel Gayle	Cx calling about dispute case that she had, item that she ordered weren't received but case was denied due to valid tracking.	I got Jay on the phone and he was a godsend so I just wanna throw big, big thank you. He was so unbelievably helpful and he push me in the direction of helping me resolve my situation. He totally was awesome and helpful.
MANILA	NA Disputes	Marvive, Karla Vanessa	Vanessa is really good, very nice, very clear when talking and she didn't talked to fast or too slow, I just think she's perfect and I appreciate her.	540	04/30/2025	Dailisan, Maribel	Get a refund concern. 5UN67705LD196132L transaction reported. TM canceled the automatic payment, filed INR and explained dispute process	Vanessa is really good, very nice, very clear when talking and she didn't talked to fast or too slow, I just think she's perfect and I appreciate her.
CEBU	NA Disputes	Benlon, Arvin Jay	00035615561746224267	430	05/02/2025	Delos Reyes, Chanel Gayle	Cx calling about deposit in the account that has not yet cleared.	Jay helped me out and I just want to let you all know that he did like a wonderful job so i just wanna give him a good review. I appreciate him a lot, he's a great guy.
MANILA	NA Identity	Labrador, Micil	06000596921746042039	1400	04/30/2025	Ginay, Jessa Cristina	Cx added her credit card to her PP account because her bank linked on the acct is no longer active and wants to know if she can use it instead without a bank especially for withdrawal and also wants to update the bank acct on file. TM explained that bank acct is set as preferred for cx BA on the acct and updated it first to the card with cx permission. Also explained that if cx receive money funds will be routed to her bank acct and for making payments it will be with the credit card. Tm added the bank acct number for the cx and educated cx with the bank confirmation with the random deposit.	She was very clear and helpful; I really appreciate her. It was very easy.
ROXAS	UK Identity	Lozada, Melba	'2098045603598680952	496	04/26/2025	Remandaban, Rasheed	Login	Excellent English, very helpful and very polite.
ROXAS	UK Identity	Macadez, Mark Venz	1301248510322115761	1812	05/01/2025	Hinola, Kenneth	Login	I just want to give some praised and say thank you! He sorted everything out for me.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	06000496251746054186	2673	04/30/2025	Chua, Tania Kaye	Sending Money	I just wanted to let you know that Bench was very professional and kind and they provided great customer service.
ROXAS	NA Disputes	Enetorio, Fren Jotham	00007067761744310306	1125	05/11/2025	Bacanto, Leah Rose	Dispute Filing	I was very happy, he listened to me, he took care of me and the weight has been taken out from my shoulder. He is a great worker nice firndly guy and he took care of everythin. Excellent Exerience and so glad that I have PP. It makes me feel safe!
ROXAS	NA Disputes	Basas, Kirk Michael	00035373791745443932	1495	05/24/2025	Chua, Tania Kaye	Dispute Filing	HE WAS VERY POLITE, KIND AND ANSWERED ALL MY QUESTIONS. i WANT TO HAVE HIM RECOGNIZED.
ROXAS	NA Disputes	Basas, Kirk Michael	*00035612841744311167	340	05/11/2025	Chua, Tania Kaye	Billing Agreement	I wanted to let you know that he was able to resolve my problems and make sure so that I won't encounter this issue again. You're extremely lucky to have him
MANILA	NA Identity	Demafiles, Trisha Kaye	00035532501745855519	577	04/28/2025	Ginay, Jessa Cristina	Cx received an email to sign a document and bank acct was attached to her PP and that she will be deducted to her acct. but cx did not sign it. TM confirmed email that email is not from PP and discussed last tranx on the account with Pay in 4 and email sent for the past 7 days. Assured cx no email was sent to her and account was not charge for any amount, educated cx with the fake email and advised cx not to respond to the email and delete the email. Sent email how to report and spot fake email.	I want to give a survey for the young lady; she did an excellent job. She helped me with the DocuSign I received that shows coming from PP but not. She said she's sending me a notif to report it to PP. She's very competent.
CEBU	NA Identity	Goc-ong, Stephanie Faith	06000499611746120144	1140	05/01/2025	Alcober, Kyle Matthew	Add funds/Deposit	That young lady helped me and she's really great at what she does.
ROXAS	NA Identity	Jaco, Maricar	*1939247369642027743	600	05/02/2025	Patricio, Sidney El Cid	login issue	The representative I spoke with is good. Please give 15 stars or more or how many stars you can give to this representative.
MANILA	NA Disputes Debit Card	Obcemea, Mark	1295025250066748987	1345	04/26/2025	Lumabad, Donald Jay	PPDC unauthorized transaction	I will give him a great great comment. He did an excellent job, a perfect job. He did everything correct and I really happy!
MANILA	NA Identity	Demafiles, Trisha Kaye	06000141181745623487	1927	04/25/2025	Ginay, Jessa Cristina	Cx trying to complete her account verification when she tried to login to the account, cx already tried completing it with her driver's license but did not go through, tried downloaded the App but also did not go through. Cx trying to request money from a buyer but it's not going through as it's asking her in completing the verification. TM explained the attempts on the account and tried assisting cx in sending her request through the website instead of the App. TM initiated SUA for override and educated cx with linking a bank acct and explained that the option to use the acct and how to get rewards through PP and to get a PPDC how PP works including Direct Deposits.	I just wanted to give her commendation for being very patience and listened to make sure that we understand each other, she would pause and listen to me which is a big thing for us. She's very polite.
ROXAS	NA Identity	Sano, John Paul	*1367472466143128567	600	05/01/2025	Gavino, Tranquilino III	Disputes	I just want to let you know what a positive experience I have with John he jump right on what needed to address he was so gracious and he did a wonderful job. The quick to act he need to be recognize.
ROXAS	UK Disputes	Mujal, Archieval	`7499398458492655260	1083	05/01/2025	Zaragoza, Neil Jun	customer wanted to cancel the payment and want a refund / TM filed a dispute	good customer service / handled professionally
MANILA	AU Identity	Violanda, Jhoanna Marie	N/A	N/A	05/02/2025	Alvarez, Adrian Lord	Cx had a bad experience with PayPal because of fraudulent transactions on her account.	Jhoanna was the loveliest, most helpful, most patient and completely opposite from my previous experience with a representative. She should be complemented as she went above and beyond to help me with my account. I am so very very happy that I have spoken to her today.
ROXAS	NA Disputes	Lachica, Angel	*1417405017457135155	1500	05/01/2025	Clavaton, Kruzxanne	Add bank	This lady got done this less than 5 minutes. She got the whole situation taken care off. This woman, she is as an asset on you company. She is knowledgeable and she has a willingness to correct the process. She need a praise
MANILA	NA Identity	Makidato, Carmille Gay	06000414431745587151	1797	04/25/2025	Lambot, Mary Ann	Login Issues-Cx tried to login to the account but the system is not accepting it.	"The young lady that just help me, her name was Maki. I want to give her 10 out of 10. She's amazing, I couldn't have made it without her. She go over and above so patiently. I want to give her good recommendation for today."
MANILA	NA Identity	Berzamin, Geneva	00035281691745616930	600	04/25/2025	Lambot, Mary Ann	Unauthorize account access-new email was added on the account.	"Geneva deserves a raise she has been more than confident about what she's doing she had helped me out. She's been courteous , she's been helpful and I wish all service representative would do this way."
MANILA	NA Identity	Blanco, Merryros	00035204051745680663	439	04/26/2025	Lambot, Mary Ann	Cx was calling about the payment she was expecting to receive but she can't find it, she don't know where did the money go.	"I've been dealing with a payment that I couldn't find for seven days I was so frustrated. I was on the phone with this lady for 2 minutes and she figure it out. She deserve a raise."
MANILA	NA Disputes Debit Card	Peria, Amiel Paulo	'00035321151746038434	640	04/30/2025	Semila, Rhenz Rhendell	PPDC File an Unauthorized Transaction	I just want to let your know that the man helped me. He explained everything so well. He did very well
MANILA	NA Disputes Debit Card	Montiano, Johannes Rei	'00035259801745870995	940	04/28/2025	Semila, Rhenz Rhendell	Add Card	add card - hans did a good job today. He helped me out and I really appreciate this.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	06000496251746054186	2674	05/01/2025	Chua, Tania Kaye	Sending Money	I just wanted to let you know that Bench was very professional and kind and they provided great customer service.
MANILA	NA Disputes	Manuel, Fema Bless	7494715655649826357	997	04/18/2025	Mondragon, Mary Icy Blair	CX having trouble to activate a subscription and cannot make a payment. But was able to make a payment while on the call.	She was very helpful. It was easy and fast.
MANILA	NA Disputes	Maravilla, Vincent Paul	7494348397291310106	523	04/17/2025	Mondragon, Mary Icy Blair	CX wanted to know about where her refund for a Pi4 transaction. TM explained that it was already completed and should go back to her Pay Later and whatever she paid for the Pi4 will be credited back to her.	I want to compliment Paul. He was very patient with me. He was so kind and informative.
MANILA	NA Disputes	Felices, Dioscoro Jr	7498499981399113463	547	04/28/2025	Mondragon, Mary Icy Blair	CX wanted to know about the status of his case about the duplicate charge in the account. TM discussed the timeframe waiting for the seller's response.	He's a fantastic person. He's a perfect agent and should be given a credit.
MANILA	NA Disputes	Aquiatan, Mary Grace	7499181893356694785	1626	04/30/2025	Mondragon, Mary Icy Blair	CX was concern if there's unauthorized transaction in the account. Also, he wanted to know what the hold on his Xoom Payment. TM provided the number of Xoom for details.	She did a wonderful job. Very patient and very good.
ROXAS	UK Disputes	Icay, Nethanel	`1726728049782848607	0	04/24/2025	Zaragoza, Neil Jun	transaction inquiry	call handled professionally
CEBU	NA Disputes	Pangilinan, Lord Nathanael	'06000161931745773402	2763	04/27/2025	Campo, Jayson	CX made a transaction and it bounced back so she wants to know if we really offer rewards for her transactions. CX has also questions about her PP Mastercard and not be charged for paper statements anymore. CX also needed help to make the purchase and TM assisted her how to place the order and update her shipping address in the account. CX then asked for a supervisor to provide commendation.	"I wanna give Nate a really big praise.. he was so good.. very thorough, informative, very patient with me.. and he guided me through a lot of things and he assisted me personally. I just really think he's top-notched, give him a raise, give him a paid vacation, he's fabulous."
MANILA	NA Disputes Debit Card	Gatchalian, Jennifer	00035608661745449826	4090	05/23/2025	Ricohermoso, Florenda	CX cannot access the account | has two PayPal account | Balance transfer	Jen saved my day. She has finally helped me access my account, she got it, and I activated my account.  She deserves a commendation .
MANILA	NA Disputes Debit Card	Gatchalian, Jennifer	06000415531744751424	511	04/15/2025	Ricohermoso, Florenda	CX accidentally locked the PPDC (virtual) and wants to know when they will receive the physical card	Jen was so helpful, friendly, and gracious. She did a great job! She is a great representative!
ROXAS	NA Identity	Algoso, Kyla Joy	*1787736091447144603	800	04/30/2025	Andrada, Aliyah Joy	Phishing	I want you to know she did a great job, the scam email made me worry and she advice me what can I do. She was very helpful and she really knows her job well. I appreciate you guys so much.
ROXAS	NA Identity	Peralta, Mario Francisco	*1948314064558007157	900	04/30/2025	Andrada, Aliyah Joy	Disputes	I want to praise Ley, he help me out so well he changed my mood. He fixed everything with my problem, usually the third-party platforms I have problem with and PayPal help me very much. He deserve praise how cool and how amazing he is, and the quality with your call center. He should be a trainer.
ROXAS	NA Identity	Jaco, Maricar	*1575823016363719933	780	04/30/2025	Patricio, Sidney El Cid	Update phone number	"She's very helpful. She's very efficient".
CEBU	NA Identity	Siva, Xyruz Dominique	6100186557236193329	1560	04/30/2025	Arcamo, Jean	Account verification	I just want to let you know how grateful for the help. He did a wonderful job.
CEBU	NA Identity	Siva, Xyruz Dominique	1233398350472676779	400	04/27/2025	Arcamo, Jean	Account set up	I just want to give XY because his customer care is excellent. I am 76 years old and not tech savy he was very helpful.
CEBU	NA Identity	Siva, Xyruz Dominique	6077368311891154786	500	04/19/2025	Arcamo, Jean	ATO	He took the time to listen to me. Kind. Professional. He deserves recognition. He did a fantastic job and you would not want to lose him.
CEBU	NA Identity	Ortiz, Raymond	1316365069309857196	589	04/14/2025	Villaver, Philip Rey	customer did not receive the item they had paid for	I just want to give a 5 stars to the guy who helped me. He we kind, knowledgeable, and efficient.
ROXAS	NA Disputes	Arellano, Rose Anne	00035514811745945489	981	04/29/2025	Dagumanpan, Arjade	Wanted to confirm if the email that he had received was a true charge and change phone number.	She help me understand the that the email was scam and what to do next, she also help me change my phone number.
ROXAS	NA Disputes	Victoriano, Roilen Brian	00035439881745846157	303	04/28/2025	Dagumanpan, Arjade	The customer wanted to clarify a transaction that was made and wanted to confirm if it was successful.	"The gentleman that assisted me was phenomenal, he's an asset to your company I just wanna let you know"
ROXAS	NA Disputes	Ginoy, Gidion	*1642962985916889898	1680	04/29/2025	Clavaton, Kruzxanne	Dispute	I just wanted you to know that he is amazing and he was able to help me get refund with this dispute case.
MANILA	NA Disputes	Cabaluna, Sofia Nicole	00035300151745852631-	3600	04/28/2025	Dailisan, Maribel	New user called, primary is decease and need help with the following: PW, name change and add user	Sofia helped me with my complete craziness, she is outstanding in her field, she is wonderful and what I like is the integrity and security and confidentiality involved all through out the process.
MANILA	NA Disputes	Anji, Marawiya	06000252321745869963;	1260	04/28/2025	Dailisan, Maribel	ATO reported initially which was then identified authorized, cx is just not aware that it created an automatic payment when they first made a payment with The New York Times Co. 6 INR case initiated. Claim explained. 2 payout result	The most professional, friendly, clear and concise and helpful customer service I spoken to. She's a "dying art", so who ever trained her, you have a good one! She is awesome!
ROXAS	NA Identity	Sano, John Paul	*2042155685702454860	600	04/29/2025	Gavino, Tranquilino III	Profile Change	I just want to send kudos to representative very knowledgeable fix the account very helpful and a recognition for a job well done.
ROXAS	NA Identity	Algoso, Kyla Joy	*6062612903205810414	1260	04/29/2025	Andrada, Aliyah Joy	Phishing	I just want to tell you how good she is when assisting me with my concern. Last February, I also receive a suspicious email which really upsets me but when I talked to Kyla she is very sweet and calmed me down. I want to let you know how great she is, she is very kind and patient. I appreciate you guys from being top of this.
ROXAS	Global Pay Later	Reyes, May Ann	'5226991194297349248	895	04/28/2025	De Guzman, John Vincent	Transaction Inquiry	5226991194297349248 she was awesome, she took her time with me she was patient with me great customer service
CEBU	NA Disputes	Mancia, Francis Kate	00035585061745860608	1307	04/28/2025	Delos Reyes, Chanel Gayle	Cx calling about money that she was supposed to get back and cx not seeing it in her account.	I would like to give this young man the recognition that he deserves. He needs to be acknowledged for going above and beyond in helping me getting my money back, and I appreciate what he does.
MANILA	NA Identity	Demafiles, Trisha Kaye	00035293111745595667	443	04/25/2025	Matutina, Julie Anne	Dispute Filing	"Thank you so much she was very very helpful."
MANILA	NA Identity	Guico, Angelo Rean	00035320411745252662	887	04/21/2025	Matutina, Julie Anne	Dispute Filing	"I just want to say he was so helpful and he's great. He's calm and very understanding an patient. Resolved my issue in very responsible."
ROXAS	NA Identity	So, Amber Mae	'7493644465036401840	770	04/15/2025	Barredo, Daisy Mae	Dispute Inquiry	I just wanted to let you know how amazing she was. We had a list of complicated problems, and she listened carefully, solved them, and went above and beyond. Not only that, but she was also the most incredible person I've spoken to today. I've been on the phone all day, and she stayed updated and engaged with everything.
CEBU	NA Disputes	Manayan, Patricio	00035570751745782805	771	04/27/2025	Delos Reyes, Chanel Gayle	Cx trying to make withdrawal but cx having issues with adding card to the account.	He needs a raise! He did a great job and took about five minutes to solve all of my problems.
ROXAS	NA Disputes	Julian, Julie Ann	' 00035166981745777118	1020	04/27/2025	Bautista, Keneth	Transaction Inquiry	I wanna compliment julie. julie so kind to me. She's sweet and clear with the information she provided to me.
ROXAS	NA Disputes	Selorio, Kathleen Joyce	'0035473541745710024	1929	04/26/2025	Bautista, Keneth	dispute Inquiry	Trillo was kind and patient she helped me with my concern .
ROXAS	NA Identity	Olandesca, Rvee Jude	06000059641745272456	486	04/20/2025	Gavino, Tranquilino III	Customer want to update the phone number and confirm the email on file to link her PayPal account to TikTok	he was amazing he is one of the only person that I ever spoke to that handle my sistutation so straight to the point, direct , lenient. Give him a bigger position.
CEBU	NA Disputes	Benlon, Arvin Jay	2133624411612126053	1219	04/27/2025	Jamolin, Zemlester Aaron	Cx called in to check the status of the dispute.	That's the type of worker you need. Someone who understand and payPal support me. Thanks for your help. You have a good day!
ROXAS	NA Identity	Paltep, Arvin Bryan	06000367201745680101	1268	04/26/2025	Arban, Carol	Phishing	Very good customer service—very patient. He breaks everything down and doesn't talk over my head. He makes it make sense for someone who doesn’t come from the tech world.
ROXAS	ROW CS & RS	Cheng, Philip	'5216806642305023870	0	04/27/2025	Va-ay, Allen	The customer is reaching out to PayPal regarding funds on hold, as she is using our platform to sell clothes. Since she is not yet fully verified, I advised her to confirm her card first to check for an early release option. After successfully confirming the card, the early release option became available, and the funds on hold were released. She has also been educated on our process, including graduation criteria.	I truly appreciate Philip for the outstanding service he provided. I am incredibly grateful that I had the opportunity to speak with him, as he seamlessly resolved my issue and guided me step by step in a way that was easy to follow. His professionalism and dedication made the entire process smooth, and because of his exceptional support, I want to continue using PayPal.
ROXAS	ROW CS & RS	Begas, Rizza Mae	'1919666570735975550	0	04/27/2025	Va-ay, Allen	Payment hold release | I educate cx why the fund is currently on hold and provided tf	I want to commend Riza for her outstanding support. Having worked in a BPO company before, I truly appreciate excellent customer service. Riza went above and beyond to resolve my concern and successfully release my funds on hold. Her professionalism and dedication made a real difference, and I am grateful for her help.
CEBU	NA Disputes	Heramis, Fern	06000422261745699261	1434	04/26/2025	Delos Reyes, Chanel Gayle	Cx calling about dispute case and cx uploaded information for return.	She was so professional and so knowledgeable and really caring. I really really appreciate that you guys have such nice caring people.
ROXAS	NA Disputes	Albay, Cymon	2088967674285840571	840	04/25/2025	Ernesto, April	Transaction Inquriy	He is spectacular. I wish he was my son. and help my issues resolved.
CEBU	NA Disputes	Piol, Renil Lorenz	'06000268781745446022	2053	04/23/2025	Campo, Jayson	CX is calling because she can't make a payment to pay her negative balance for her PP account. TM helped CX to link the bank account again after it got removed when CX had a payment disputed directly with the bank. TM then walked CX through on how to add money to the PP account. CX then thanked the TM for the help and requested a supervisor for commendation.	"I just wanted to tell you that you have a good representative there. He did a great job, he was personable.. He was awesome, he is a good person he would do great things, I believe that he could move up to being a supervisor.."
MANILA	NA Disputes	Cabaluna, Sofia Nicole	00035547941745440500;	900	04/23/2025	Dailisan, Maribel	Add funds limit discussed. Error " card cannot be reloaded" when cx used their PPDC to load funds	The lady I talk to is very helpful and patient and I just want to tell you that I appreciate her and I want to give her 5 stars!
CEBU	NA Disputes	Bonghanoy, Chriswen	00035530101745628664	538	04/25/2025	Unabia, Jarlon John	Customer reporting for different item received from what was ordered. Customer wanted to just return the item to get a full refund.	I wanted to say that Chris gave me an excellent customer service and I really appreciate it.
CEBU	NA Disputes	Manayan, Patricio	5573829376943639241	1491	04/24/2025	Jamolin, Zemlester Aaron	Cx attempted to add a debit card and it was successful. he received a message that he added a new address. However, he wasn't intended to change the address on his PayPal account. What he was trying to do is provide the address for the new card that he had.	Your customer support did an absolute a fantastic job. He was very patient, very professional, very courteous and he walked me through my situation perfectly it was a very pleasant.
CEBU	NA Disputes	Manayan, Patricio	2076306980588392331	1103	04/20/2025	Jamolin, Zemlester Aaron	Cx called in because he bought a puppy and the merchant will ship the puppy through airlines for $150dollars. Possible scam.	Whoever was representing me, I was really happy with PayPal. This guys was above and beyond and he was really clear. I'm not a very computer literate and he really helped me a whole lot.
ROXAS	NA Identity	Estebes, Jhana Mae	00035095891745271850	1842	04/21/2025	Bulay, Ephraim	Account Update	"I wanted to mention what a great employee you have there because she put up with me and my struggles in this matter. She handled it with patience and professionalism, and I would recommend to any of my friends to use this individual if they have to deal with PayPal."
ROXAS	Global Pay Later	Acejo, Dominik	'06016308941745514183	609	04/24/2025	Arban, Carol	Customer wanted to make sure that the card has been set up on her PayPal Account. She expressed that she encountered an issue before where she was charged twice because the funding source wasn't updated. Teammate checked the account, and assured her that the new card in linked in her account and he proactively updated all the plans on file to the new card.	They were really, really positive, helpful and professional. They went through it with me step-by-step...I lost my bank card and he helped me understand. Really patient, really amazing, 10/10
ROXAS	NA Identity	Magdaluyo, Claire Mae	06000610651745594245	06000610651745594245	04/25/2025	Bombales, Unica Venice	Sending Payment	I'm seventy-seven years old, and I can build a car from the ground up, but I have a lot of trouble ordering things on PayPal. That young lady surely got me across the street safe and sound, so I'm on the other side. I just wanted to tell you what a nice job she did, working with patience for seniors like me, who like to order things and have some trouble.
ROXAS	NA Disputes	Degones, Louie	*5599538490213421689	1680	04/25/2025	Clavaton, Kruzxanne	Money went to a wrong person	He went up and beyond. I was very satisfied with his service.
ROXAS	NA Disputes	Tuyay, Shantal	*1263900128222531661	726	04/25/2025	Bechayda, Baby Jane	Cx is calling about their disputes.	I would like Shan to be recognize. I wanted to give her 10 stars.
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	5579900732159363463	1740	04/25/2025	Lumabad, Donald Jay	Locating funds sent from Cash App	I was on the phone with Genn and she did an outstanding job!. You need to give that girl a raise and I want to give her 10 stars! She help me find my money and she's really patient. I can give her a hug if I were there.
ROXAS	NA Disputes	Ginoy, Gidion	'1827220209939881526	465	17/04/2025	Pelayo, Arianne Joy	Missing payment	Wonderful Representative. I played a game and I won $10. I couldn't find it and I've been trying to figure out it. He was so patient, We've been talking for hours. I'm very happy and just want to make sure and if you can put anything.
ROXAS	NA Disputes	Ginoy, Gidion	'00035313431742948133	3045	26/03/2025	Pelayo, Arianne Joy	Automatic Payments	very professional calm me down, one of the reason why i've been with paypal.she's a kind of rep always make you guys look good.
ROXAS	NA Disputes	Gallofin, Rach Mary	'1289363857927749115	4117	15/04/2025	Pelayo, Arianne Joy	Login Issues	She needs a public showout , work accomplishment. She spent so much time with me. It was joy to work with her. She didn't make me feel like stupid at all. She's wonderful.
ROXAS	NA Disputes	Vallejo, Robbie John	*5578464997445448147	1800	24/04/2025	Clavaton, Kruzxanne	Unauthorize transactions	He was able to help me and he was a joy. I am so stressed and he made me feel better. You got a star. He has made my day and he was wonderful.
ROXAS	NA Disputes	Basas, Kirk Michael	1264233182450032990	2400	24/04/2025	Chua, Tania Kaye	Claim Status	I just wanted to let you know he was so good and was a great customer service rep. He helped me and was calm and professional.
ROXAS	NA Disputes	Falco, Maeriluz	'2212780475824692628	1548	10/03/2025	Pelayo, Arianne Joy	Login Issues	I just want to compliment her. She speaks clearly and did such a good job.
ROXAS	NA Disputes	Falco, Maeriluz	00035209031741894054	399	13/03/2025	Pelayo, Arianne Joy	Phishing Email	I want you to know that she was nice and she's very goo. I appreciate the help.
ROXAS	Global Pay Later	Aniero, Mark Anthony	'1529267451602762469	1600	24/04/2025	De Guzman, John Vincent	Repayments	He is the 3rd person I spoke to today he is the best and coach me through how to make the next payment and told me what I needed to do.
MANILA	NA Disputes Debit Card	Sanchez, Divine	1612571590483255526	1005	24/04/2025	Lumabad, Donald Jay	Swipe to reload	I am just astounded with what you are doing. She was wonderful, patient and kind! She work and stands for her name "Divine". Thank you so much again!
ROXAS	UK Identity	Lamayo, Alvin	1261083407999055417	1581	24/04/2025	Rivera, Thomas	Manage Phone Number	I want to say that I had positive experience with Vin. He is super helpful and kind. He technically was aware of the issue and how to resolve it. I had good experience.
ROXAS	NA Disputes	Rivera, Apryl Joy	*00035554401745171896	998	21/04/2025	Bautista, Keneth	dispute Filing	she is beyond and beyond, she is so amazing.
CEBU	NA Disputes	Lopez, Michelle Ann	'00035037711745264413	620	21/04/2025	Campo, Jayson	CX is reporting that he is getting items that he did not order and he got billed too. TM checked and canceled the billing agreement to cancel future charges. CX also asked help to get refunded for the items they sent him and TM advised him to report it to his card issuer for refund. CX understood and then asked for a supervisor to commend the TM.	"My service experience was excellent and I want to commend for a good job. The young lady who assisted was professional, courteous.. she deserves a raise, she's a credit to your organization."
MANILA	NA Disputes	Bedro, Joshua	06000278391744753033	707	15/04/2025	Narvaez, John Jericho	Negative balance / transaction inquiry	"Spoke to ten people today and the only person that was able to help me and give clarity with my accounting issues was josh."
MANILA	NA Disputes	Tinio, Anne Poline Kei	*7494736804068790101	600	18/04/2025	Manaloto, Mark Edward	Dispute Filing for INR	I've been with situation with temu and made so many phones call, this girl, I want to tell you that I want to give her 5 stars. She calmed me and I feel like being taken care of me.
MANILA	NA Disputes	Gonzales, Patricia Jeawil Jane	*7495187797109703336	1800	20/04/2025	Bagwan, Kristal Chaste	Log in issue with the PIN	I want to let you know that the young lady that helped me is the only one. She never got frustrated and tried to figure it out, she took her time, and she was very patient. She's the GOOD ONE. She's the ONE to KEEP.
MANILA	NA Identity	Labrador, Micil	06000270331745282259	1566	21/04/2025	Ginay, Jessa Cristina	Cx received an email with an invoice number for a DocuSign for a total of $549.00 USD which cx did not authorize and cx stated she's not using PP and wants to check if she will be charge for it. Email has a phone number to call about it. TM assured cx that no email was sent to her for a while and no unauthorized tranx on the acct nor any unauthorized activity. Confirmed email is fake and not from PP and Tm provided details of last payment made on the acct. Also assisted cx in accessing her PP account again by sending an email to reset the pw on the acct. Provided details on how cx can use and get money through PP.	I have been getting emails from somebody claims that it's from PP about trans. which I did not do. I called you not the number they gave me. The lady is wonderful, I had stroke, so I tend to forget things easily and keep asking her over and over and she was so kind and patient and she was wonderful. She put me right at ease and walk me through to get a new pw and helped me. I'm just so pleased. She deserves a word of credit, gentle and patient.
ROXAS	NA Disputes	Mendoza, Ivie	1650541122841699801	1042	19/04/2025	Briz, Rexler Jsean	Dispute	the representative was so nice, so patient.
CEBU	UK Disputes	Adventurado, Mhary Antoinette	00035226191745265591	3157	21/04/2025	Delos Reyes, Chanel Gayle	Cx calling about transactions on the account, cx in 3 way call with receiver of funds. Cx having issues with receiving payments.	She actually has been very patient and she was very helpful and got everything settled for us and I just wanted to get her recognition since she did good on the call.
CEBU	NA Disputes	Sullano, John TR	00035078721745246227	614	21/04/2025	Delos Reyes, Chanel Gayle	Cx calling about transaction, she was charged more than she authorized.	I would like to tell you how kind, how considerate and how patient TR was taking care of me and my issue. I could not have had a better experience, she was just so helpful and so kind. I mean she never lost her patience with me, she never got irritated with me and I appreciate it.
CEBU	NA Disputes	Villariasa, Krestine Kloyd	06000139191745182567	453	20/04/2025	Delos Reyes, Chanel Gayle	Cx calling to downgrade PayPal account.	Kris solved my problem instantaneously. She was very pleasant, very knowledgeable. The best customer service.
CEBU	NA Disputes	Cosenas, Meriam	'06000109991745163412	449	21/04/2025	Campo, Jayson	CX is calling to get help cancel the transaction after she placed the order because the order page and website is just phishing. TM advised CX to contact the seller but CX couldn't and TM filed a dispute instead to request a cancellation and refund to the seller. Case was then closed with instant refund and TM shared education for the process. CX then ask to commend the TM.	"I want to be able to cancel it and she was a very nice girl and she put on something.. I want to provide recommendation and appreciate the help."
MANILA	NA Disputes	Anji, Marawiya	00007061871744811596;	1140	16/04/2025	Narvaez, John Jericho	2 accounts, icloud need help with pw, the other account has balance, to resolved the issue TM gave recommendation to merge the account which cx agreed to follow after a transaction they expect to receive. To conclude the call, tm proceed with the main concern which is log in.	Your customer service is very knowledgeable, very polite and very helpful, she knows her business and there's no wait time in her helping me, definitely a 5 stars!
MANILA	NA Disputes	Lucero, Sherilyn	06000589771745067833	720	19/04/2025	Dailisan, Maribel	Unauthorized report for 500 USD	Sherilyn, very helpful, professional and she is great!
ROXAS	NA Identity	Bolido, CJ Merc Demver	06000454071744824627	848	16/04/2025	Bulay, Ephraim	Dispute filing	I just want to let you know that the gentleman who helped me did an incredible job. He made everything so simple. He explained everything and was very pleasant and knowledgeable. He’s just a great person.
CEBU	NA Disputes	Abadilla, Catherine	1645265056398855758	900	04/04/2025	Jamolin, Zemlester Aaron	Calling about he transactions.	I just want to let you know that Catherine was very helpful and resolved my issue regarding the charges on my account.
CEBU	NA Disputes	Manayan, Patricio	2052301236348163060	707	04/04/2025	Jamolin, Zemlester Aaron	Calling about the case. He bought an item but the seller sent the wrong item. Cx ended up returning the item for a refund.	I just want to make sure that Pat hard work and absolute professionalism was noted. I wasn't sure if you guys send out a survey or something post support but he was very knowledgeable and very quick to help me get a resolution I needed.
ROXAS	NA Identity	So, Amber Mae	00035216071744483849	1273	12/04/2025	Bombales, Unica Venice	PPDC Inquiry	She is great! You guys should promote her, give her a higher position, and recognize her excellence. She has an amazing personality and truly outstanding customer service skills. Please send her my praise—she gets five stars from me!
MANILA	NA Disputes	Amil, Jayvi	06000087021744747539;	1200	15/04/2025	Dailisan, Maribel	Goal: Cancel automatic payment involving EHarmony. Opened a claim to help cx get the money for something they never used. TM also checked all dating app per cx request.	You have wonderful people. I just finished talking to Jayvi and just wanted to reward him by saying thank you for what he did. PayPal is the best thing.
ROXAS	NA Identity	Cordero, Florenz Donald	06000174471744223886	694	09/04/2025	Areno, Angela	Phishing	I am so grateful for the wonderful people who do their jobs, especially concerning phishing and criminal activities. Phishing happens in many places, and this situation is more than likely one of those events. But I am very grateful, and the charge apparently does not appear. His attitude in handling this was commendable.
MANILA	NA Disputes	Bedro, Joshua	00035463181744753905'	1200	15/04/2025	Dailisan, Maribel	Password is locked which TM able to unlocked before sending a new link to rest pw. 2nd issue, INR case for 60.43 USD was discussed. It was identified as SNAD since not all product received.	Your representative was very very helpful to me and very patient with me and I just want to let you know because people need that and unfortunately only few has that same behavior.
ROXAS	NA Identity	Flotildes, Realyn	06000587461744823813	685	16/04/2025	Bombales, Unica Venice	Dispute filing	I just talked to Rea. This was my first time calling PayPal, and she helped me with a claim. She was very helpful—I wish everyone was like that! I haven't had the chance to speak with my representative yet, but she mentioned that I should receive a response within 10 regarding the rest of my claim. She was very kind, thoughtful, and patient with the information I provided, and I hope she stays there for a long time.
ROXAS	NA Identity	So, Amber Mae	06000006221744218967	1691	09/04/2025	Bombales, Unica Venice	Dispute Filing	I just had a wonderful experience with Amber. She explained to me that she initiated a case, elevated it to a claim, and reassured me that I shouldn't worry—they will take it on and investigate this company. If PayPal finds issues, the company will no longer be able to operate through them. I just wanted to say that I give her a five-star rating for her patience, clear explanation, and wonderful language skills. You know, sometimes when I get transferred offshore, I struggle to understand the representative, but this lady was really clear in her explanation—I could understand her completely, just as I can understand you. I just wanted to speak up about my great experience.
MANILA	NA Disputes Debit Card	Dimapilis, Jessa	5315281640900032727	840	19/04/2025	Lumabad, Donald Jay	PPDC application and functionality	I want to talk to you in order to give her 5 stars! She help me with my concern and made sure that it is fully resolved.
CEBU	NA Identity	Incierto, Jon Reymart	5972777718854175557	300	19/04/2025	Arcamo, Jean	Customer tried to make a payment.	I just want to say kind words to Jon, he perfectly explain and help me a lot.
CEBU	NA Identity	Fernandez, Julius Cesar	1437980196932088850	500	18/04/2025	Arcamo, Jean	Customer is having a hard time making a transaction.	I just want to let you know that Jessica is awesome, she is the first person who help me with this. She help me get it done. I really appreciate it. That is a huge help to us and the business.
CEBU	NA Disputes	Nacario, Ann Carmelle	*6103782388936029599	3360	07/04/2025	Jamolin, Zemlester Aaron	Cx needs clarification on the charges from her account.	Your girl helped me understand just now and she's really patient. She told me her name is Ann. You need to keep people like her.
MANILA	NA Identity	Maraon, Norman	00035423681744835426	390	10/04/2025	Matutina, Julie Anne	Claim Filing	She was exemptional she was so friendly and she patiently explained every steps to me being elderly I really appreciate it, She was good and nice. She was just wonderful.
CEBU	NA Disputes	Mancia, Francis Kate	06000204781744924078	2475	17/04/2025	Delos Reyes, Chanel Gayle	Cx was having issue with purchase made, no item was received. TM filed case.	I just wanted to give France the highest recommendation, he went above and beyond. I truly appreciate it. He was very good, very intelligent and knowledgeable.
ROXAS	NA Identity	Morado, Mark	00035244931744819223	532	16/04/2025	Dadivas, Cleiah Mae	The customer's previous card got compromised so she need to add a new one on her PP account.	Kudos to him because he helps me so much with my concern today.
CEBU	NA Disputes	Mancia, Francis Kate	00007142001744912525	619	17/04/2025	Delos Reyes, Chanel Gayle	Cx was calling about subscription charge on the account, cx was having issues and wanted to get refund.	I just wanted to tell you that France had been absolutely wonderful, he just made my whole day. You guys have taken care of it on the phone right then and there. Thank you for being so competent.
ROXAS	UK Disputes	Mujal, Archieval	`06016098631744883694	639	17/04/2025	Zaragoza, Neil Jun	customer is calling about a transaction which the customer did not received anything from the seller and customer wanted to get a refund / TM filed a dispute on the transaction and it was instant payout	The agent is superb and listened to my complain about my refund and he issued my refund straight away!
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	2089120424944925733	720	17/04/2025	Lumabad, Donald Jay	PPDC dispute	She is really fantastic. She resolved all my issues, she was results oriented and knew what she she was doing. I love her! I love her! I love her!
ROXAS	NA Identity	Corros, Jona	*06000650041744560343	673	13/04/2025	Balgos, Odette	Dispute Filing	I just would like to pay a compliment. I know you people don't get a lot opf people often that compliments your employee but the lady that helped me was bend over backwards helpful. I dont know a lot of online purchases because I don't know about them I would rather pay cash get it in my hand and I get to see it. It''s not working it's not what i want i bring it back it's very easy. This is all know to me and i am not very good at it but Aki is very very patient and very helpful. I just would like to pay a compliment to her and let her boss know how well a job she's doing.
ROXAS	NA Identity	Canalan, Mary Joy	*06000104351744043866	721	07/04/2025	Balgos, Odette	Phishing Email	i wanna tell you i have rather a difficult time iwth paypali haven't been happy with you and i think most of the customer service agents have been very sharp and disapointing. i got a yong woman on the phone MJ? who is absolutely fantastic she listened to everything i had to say carefull and she responded without me having to repeat myself she assured me that everything was fine she told me what to do not to respond to those phishing expedition and she was terrific . i got to tell you i had a very bad time with paypal. this is the first young lady who has been satisfactorily above and beyond great job and i definitely want this on her file. she was good and one of the reasons she was good because she got good leadesrship from you that makes a difference so kudos to you as well
ROXAS	NA Identity	Rogar, Nino Thedy	*06000040581744646501	974	14/04/2025	Balgos, Odette	phishing email	i just want to say how valuable clark is i dont if he transferred the call to your not i called about a suspicious email i received and then in talking with that and i ask him about something else in my account nd he brought to my attention a $99 dollars that i was anot aware that it happened he is forwad about everything and he jsut put back 99 back to my account... very very good customer srvice it's like i won a lottery today
MANILA	NA Disputes	Agsunod, Rosalinda	00035374571744830528	1133	16/04/2025	Dumangeg, Riel Mae	Cx wants to cancel his automatic payment.	I had an issue and the PayPal Customer Service Representative helped me. I was having all kind of trouble w/ it and she took care of it. She helped me very very much, I mean she took care of it and I most pleased w/ her. She was really patient, I'm not good at computer and she really really helped me. I give her a very high rating and I compliment and appreciate her help very very much. I just wanted to let somebody know how pleased I was with the way she took care of my issue and she was very knowledgeable. She spent some time with me. She was very patient and she took care of about my issues. I wall well satisfied.
CEBU	NA Identity	Orillo, Gian Mae	*00035119331743872020	2653	05/04/2025	Menchavez, Glennyl	cancel recurring payment | login - change pass | add card | send money	"She was just wonderful. You got a good person there. She had so much patience with me, and I wanted to say she's a wonderful employee. And customer service nowadays is horrible, but she was great"
MANILA	NA Disputes Debit Card	Loterina, John Mark	00035279331744757860	734	15/04/2025	Hugo, Hezel James	PPDC Claim	"I would like to compliment the person working with me because he is patient, answered all off my questions and made sure all my dispute is completed. He is a very polite and down to earth person. I want everyone to know that. "
MANILA	NA Disputes	Marvive, Karla Vanessa	06000010281744669615;	480	14/04/2025	Dailisan, Maribel	1800FLOWERS.COM reported. Pending auth explained	Van understood her job very well, acted on it, very fast in her execution she deserves KUDOS!
CEBU	NA Disputes	Cosenas, Meriam	06000385851744727530	1705	15/04/2025	Campo, Jayson	CX is calling to know more how PayPal works and wants to know more about the transactions she had. CX asked for a supervisor to commend the TM who assisted for the good customer service.	"I really appreciate people who are really good with customer servicing and she is good. She really did, all the smile, so nice. "
MANILA	NA Disputes Debit Card	Gatchalian, Jennifer	1612989814199388030	0	09/04/2025	Alvaran, Irish Nicole	Dispute Inquiry | TM offered voucher to resolve the case	She is very lovely. I have an issue and no one can resolve it. She handles everything.
MANILA	NA Disputes Debit Card	Gagarino, Lorenz Miguel	00035271161744387845	2002	11/04/2025	Malit, Xandrelle	CANCEL PENDING AUTH / TRANSFER FUNDS.	HE WAS SO PATIENT KIND. HE NEVER GOT FRUSTRATED. HE IS GREAT. PLEASE LET HIM KNOW HOW THANKFUL I AM. HE DID IT ALL
MANILA	NA Disputes Debit Card	San Diego, Olivia Nicolette	06000636241744552633	3951	13/04/2025	Caunca, Jean Uelrich	Unauthorize Filing - Card Replacement - Wallet Linking	It was a great customer service experience. She was very helpful as I myself is not tech savvy at all. It's very rare to get these types of representatives nowadays, like going above and beyond.
MANILA	NA Disputes Debit Card	San Diego, Olivia Nicolette	06000636241744552633	3951	13/04/2025	Caunca, Jean Uelrich	Unauthorize Filing - Card Replacement - Wallet Linking (for virtual card)	It was a great customer service experience. She was very helpful as I myself is not tech savvy at all. It's very rare to get these types of representatives nowadays, like going above and beyond.
ROXAS	Global Pay Later	Benedicto, Jossa	00035451331739315292	2007	11/02/2025	Acirit, Ann Charmaine	Update Pi4 repayment funding source. Customer wanted her new card to be used for all Pi4 plans.	Customer said that the representative was really good. She was professional, friendly, reassuring and sweet. Customer was about to pull out her hair, but the representative took care of her issue and was great.
ROXAS	Global Pay Later	Benedicto, Jossa	00035127691744677715	590	15/04/2025	Acirit, Ann Charmaine	Customer requested to void the pending authorization (of a Pi4 repayment) since the order was unsuccessful. Teammate voided the said pending authorization right away and customer was happy with the immediate action.	The lady is absolutely amazing! She’s the best customer service representative I’ve ever dealt with. I didn’t even have to ask questions—she resolved everything proactively. She’s truly awesome!
MANILA	NA Disputes Debit Card	Libarios, Camille	2047275107068619562	1020	14/04/2025	Lumabad, Donald Jay	PPDC debit card payment	I spoke with a lovely person named summer. I am on the for more than an hour. I expressed to her the dire situation I am in and she helped me. did not have any problem helping me. She needs to be given any flowers. She was able to do what the first person was not able to do. I just want to make sure that she is appreciated. Once I spoke with summer, she basically made me want to keep my account with you guys and do all the transactions I want. She saved a customer for you tonight. She was amazing!
MANILA	NA Disputes	De Omampo, John Andrey	06000073461744467431	705	12/04/2025	Narvaez, John Jericho	File a dispute	"Great help! John helped me resolve an issue and he solved all my problems."
MANILA	NA Disputes	Amil, Jayvi	06000058731744226380	1050	09/04/2025	Narvaez, John Jericho	Pay Bill (PPC)	Very helpful, he helped me solve my problem and answer my questions about PayPal. He's very good.
MANILA	NA Disputes	Araojo, Fhil	1666551060783251404	1509	07/04/2025	Narvaez, John Jericho	SNAD issue, Case transition from INR to SNAD performed resolution by TM > TM proactively offered to upload customer's documentation submitted.	Very nice guy very good asset to keep, explained me what to do next to help me with my case, very wonderful customer service provider.
CEBU	NA Disputes	Bagtong, Ralph Ivan	*1163616104725022616	647	13/04/2025	Gatlabayan, Jammy Rose	File a dispute	“ I just wanted to give him a blowing praise, and say that you have an outstanding guy on this business, he knows what he's doing, he's very helpful and I want to give him a customer commendation . ”
CEBU	NA Disputes	Adventurado, Mhary Antoinette	*1197659287966784152	2880	12/04/2025	Gatlabayan, Jammy Rose	Withdrawal	“I just wanted to tell you how wonderful she was, she assisted me so effectively, great communication skill, great social skill. Very kind and absolutely wonderful.
CEBU	NA Disputes	Alsula, Mary Joy	00007145121743600088	1304	02/04/2025	Campo, Jayson	CX wants to know if she received money and how she will check it on her account. TM checked and confirmed a refunded transaction and explained it will go back to the card used and provided time frame. TM also checked and clarified that cx was not sent money. TM explained that if someone sent her money, it will show in her PP balance and she can withdraw the funds by then. TM also sent email how to withdraw funds.	"Mary is so sweet, very professional, very calm. She explained everything to me very carefully. I really like her very much. I wish everybody is like her."
CEBU	NA Disputes	Sullano, John TR	06000054961744569092	2371	13/04/2025	Unabia, Jarlon John	Customer had a card from synchrony bank through PayPal, his account was closed because he did not use his PayPal account for many years already. Customer had an opened account already and tried to link the old card to the new PayPal account.	She is amazing and she is outstanding, I have been dealing with this since 2020. She was the only one who let me know what was going on. She is a brilliant.
ROXAS	NA Identity	Benid, Rose Anne	7491746583412814981	943	10/04/2025	Bulay, Ephraim	Recurring Payment	Rose she did a fantastic job. I tried to resolve this for over a year. please give rose a raise and she deserves it.
MANILA	NA Disputes Debit Card	Cortez, Josephine	'06000535781744586133	751	13/04/2025	Gemal, Marilou Yvette	Receiving money	"Joyce, she took care of me." "it was it's been an hour I've been on the phone and she helped me real quick really quick"
ROXAS	UK Identity	Arandez, Christian Van	5601537722937869562	7:00	11/04/2025	Azuro, Mary Grace	Payment Declined	I want to provide a good review to christian for an excellent communication and was able to resolve my issue on time.
ROXAS	Global Pay Later	Dela Sada, Michaela	06000180441744318336	838	11/04/2025	Katigbak, Ronald	Repayments : Suzanne needed confirmation that their 12-month payment plan was correctly set up and wanted to know when repayments would begin. They also sought clarification about two similar transactions from April 9, fearing they had been charged twice.	She help me. I just want to give 100% to both agent I spoke today
MANILA	NA Identity	Duran, Mike	00035503031744559502	804	13/04/2025	Lambot, Mary Ann	Cx was calling about the charges for Disney Plus that's happening on her account for over a year now and she don't want it. Tm was proactive in cancelling the automatic payment and filing dispute for the charges that was made on the account. Tm educated the cx about the dispute and refund time frame.	The person I spoke with, he said, his name was Ten, he was very polite and very understanding. I'm kinda hard hearing and he had to repeat and he didn't get upset with that. I mean he is wonderful person to talk with, and I'm so glad I got him.
ROXAS	NA Identity	Canalan, Mary Joy	06000104351744043866	721	07/04/2025	Belvis, Kyra	Phishing	I want to tell you I had a difficult time with PayPal but mj was absolutely fantastic. She listened to everything I have to say carefully, and she responded without asking me to repeat myself. She assured me that everything was fine, she told me what to do and she was terrific. This is the first young lady that has really been satisfactory above and beyond. She did a great job, and she was good. One of the reasons she's good because she's got good leadership so kudos to you as well.
CEBU	NA Disputes	Mancia, Francis Kate	06000250801743711106	2332	04/04/2025	Unabia, Jarlon John	Called because the sender of the money filed a dispute case against the transaction that they have sent. As what the customer had remembered they have declined the transaction yet there the case happened. It might get closed, and he might be charged with the dispute fee. Customer is willing to give the refund.	I wanted to thank him and thank you for having such an nice guy who really understood my problem and for what he did to help me. Thank you and thank him for the quality of help.
MANILA	NA Disputes Debit Card	Espaldon, Jan Hershey	06000550491744213336	3390	09/04/2025	Demafiles, John David	PPDC Activation / Account Log-in	I was just in a long spended situation to activate the PP account and the TM was patient. I was nervous with technology and she took my hand and I want to commend her for a job well done. She was accommodating and she has to be commended.
ROXAS	NA Disputes	Montanez, Rena Rose	06000591371744057028	771	08/04/2025	Chua, Tania Kaye	Dispute Filing	I just wanted to compliment that person I was speaking to. She gave excellent customer service! Give her a raise! Think about giving her a training position! She was that good!
ROXAS	UK Identity	Ventura, Christine	2276463727342193987	900	04/04/2025	Hinola, Kenneth	Cancel billing agreement	GIVE A COMMENDATION TO TIN SHE WAS BRILLIANT IN HADNLING MY CASE I've CONTACTED PAYPAL LATE LAST YEAR BUT WAS NOT RESOLVED. BUT TIN HANDLED THE SITUATION VERY WELL
ROXAS	NA Identity	Sano, John Paul	*1190744409520976243	3600	11/04/2025	Andrada, Aliyah Joy	Mange Bank	I just want to praise John who have been extraordinary win assisting the 2 accounts of mine cause I am really confused. He helped me in every way, I really appreciate him and John is a valuable asset. He is very effective customer service representative I ever encounter in any organization, very spectacular person.
ROXAS	NA Identity	Francisco, Jerico	00007048881744235765	818	09/04/2025	Dadivas, Cleiah Mae	File a Dispute | INR	Frank was awesome, kind, and courteous. My issue was resolved quickly. You need someone like him in your company!
ROXAS	NA Disputes	Ariaga, Trixie	06000482401743519208	915	01/04/2025	Basa, Judyleen	Transaction Inquiry - Customer was calling because she made a transaction and she would like to check if it went through. Teammate confirmed that the payment was completed and we requested the funds from the bank which is still processing.	She really did a great job! She was great in doing her job.
ROXAS	NA Disputes	Dela Cruz, Anthon Vive	'1708737769294493340	860	10/04/2025	Romulo, Chaineevi	Phishing	I just want to tell you that I am happy that you hire Ian, I wanted to let you know that he helps me. He is a good person.
CEBU	NA Disputes	Benlon, Arvin Jay	00035559571743883836	3357	05/04/2025	Unabia, Jarlon John	Customer requested to file a dispute to request for the tracking number for not receiving the item. Customer initially does not want a refund because he really likes to get the item.	Jay did an exceptional thing; he had taken my heat and did understand the philosophy from where I am. He heard the frustration, and he came up with a solution without the intent to bully.
CEBU	NA Disputes	Benlon, Arvin Jay	00035367521743771910	2486	04/04/2025	Unabia, Jarlon John	Customer was having issues with the purchases after not receiving the item from the merchant.	He is such a wonderful patient young man. He redirected me back to my credit union. He was able to close 3 cases. He was exceptional. 6095718547457105695
ROXAS	NA Identity	Marcelino, Joselle	*1971097145378469298	1680	10/04/2025	Andrada, Aliyah Joy	Phishing	I want to take note on her client by providing excellent service for PayPal and when it comes for kudos, bonuses, or raise please give it to her. She is pleasant and very good listener, her aura is making me feel at ease. She is very easy to understand and she handle my concern very well.
ROXAS	NA Disputes	Lachica, Angel	1631236060228630371	750	08/04/2025	Bautista, Lea	File a Dispute	She was very nice and she helped mw with my issue.
ROXAS	NA Disputes	Alarba, Phoebecates	1484985796196280396	600	09/04/2025	Bautista, Lea	Phishing Email	She was very nice and accommodating.
ROXAS	NA Disputes	Alarba, Phoebecates	1905661810601029866	2020	09/04/2025	Bautista, Lea	File a Dispute	She was very patient and she really listened to me. Not everyone would do that.
ROXAS	UK Identity	Alcazaren, Mark Arvie	5315252615195625519	2008.2	10/04/2025	Rivera, Thomas	Login Issue	I want to say that he is amazing, incredibly quickly and very nice and he resolved my issue in a minute.
MANILA	NA Identity	Demafiles, Trisha Kaye	06000297331744125573	1198	08/04/2025	Ginay, Jessa Cristina	Cx has new phone number and email address and can't login to PP, haven't used his PP acct for a while. TM helped cx update the phone number to the acct and discussed the tranx and activity on the acct.	She's amazing, I want to let you know that she's awesome, This is the best call ever.
MANILA	NA Identity	Parejo, Kimverly-Ann	'06000442801743801911	2016	04/04/2025	Ginay, Jessa Cristina	Cx received a call form PP but did not answer it. Cx wants to make sure that her acct is secured and safe and verify the call from PP. Tm educated cx how PP works and discussed acct activities and assured cx that no phone calls nor emails sent to her. Cx also see a message from her message center to confirm her card to lift her withdrawal limit and wants to validate if it's from PP. TM advised cx to not do anything on it since cx did not apply for any Credit Card from PP and assured cx that acct is fully secured and safe. Also answered a Survey but did not answer it the way the survey wants her to answer it and wants to make sure that it's not on her PP acct. TM assured cx that BA has been removed from her PP account. Tm provided walkthrough how cx can access devices connected to her PP account including BA.	She was great, I remembered Anne her voice and kindly tell her how she helped me secure my acct. once again. Just like October she was respectable and was kind. Made sure they were off my acct. She protected me and answered my questions. You need people who work like Anne, she's dedicated.
MANILA	NA Disputes	Bitara, Shenafe	'1183003231930432521	828	03/04/2025	Kalingasan, Kirk	add funds	"She was extremely helpful and efficient. She did a great job!"
CEBU	NA Identity	Ambong, Mila Grace	4838909204062048180	1940	10/04/2025	Villaver, Philip Rey	cx is having difficulties adding a card and has questions on how to send funds	The young lady that just assisted me was fantastic... When people like her and yourself are pleasant with me then I'm also pleasant with them!
CEBU	NA Identity	Diocson, Zaide	2146160270674807449	800	09/04/2025	Arcamo, Jean	Customer is calling about a payment.	Zai is a very patient man, he is great. He help me resolve my issues. He needs a raise.
MANILA	NA Disputes	Bedro, Joshua	00035093871744048638;	1140	07/04/2025	Dailisan, Maribel	eBay Commerce Inc. transactions inquiry, cx preferred FI was not used and cx is afraid the payment may bounce back	Very articulate. All good question received to help me get to the right path and me having a small business, wish my customer service was as good as yours. My confidence to PayPal and thank you.
CEBU	NA Identity	Vailoces, Winston	2068352541853312309	650	09/04/2025	Arcamo, Jean	Customer is calling about the wrong funding source that was charge for her payment.	I just want to let you know that Toni was very professional, very understanding. Toni deserves to be recognized by doing his job. I really appreciate it. He fix the problem in no time. You have an amazing customer service.
ROXAS	UK Disputes	Arrojado, Armie	06016347661743432911	789	31/03/2025	Zaragoza, Neil Jun	Customer is concerned after receiving a fake email.	She is fantastic. She helped me out. She is polite.
ROXAS	UK Disputes	Bulaclac, Divine Grace	00036131141743670986	1031	03/04/2025	Basas, Mhedelyn	Customer was charged twice for a transaction.	I just wanna say thank you for helping me. We need people like grace. How she understands me, very professional and very clear. I am very very happy. Thank you for the right people you are putting on.
MANILA	NA Disputes Debit Card	Gatchalian, Jennifer	06000580611743694830	1072	03/04/2025	Alvaran, Irish Nicole	Transaction Inquiry | Automatic Payment.	Your representative is extremely helpful. I'm expecting to have a... usually calling from a big company is a frustrating but she is very helpful and get me to the bottom of the problem.
ROXAS	UK Identity	Villaruz, Mae Ann	1472842757977208402	615	08/04/2025	Rivera, Thomas	Login Issue	I want to say a very big thank you to her, I am totally useless when it comes to technology but she was very calm and informative and she helped me perfectly, she is excellent. she made me feel calm.
ROXAS	ROW CS & RS	Azarraga V, Joselito	1791754994765188410	46.25 ( OBC)	07/04/2025	Va-ay, Allen	CX called about payment being on hold and wants the funds released as its needed for medical necessities. Transaction is on a 21 day hold (RA0) and early release option is unavailable. CX was able to add a card and have enough funds for a confirmation process to go through. CX was able to provide 4 digits for confirmation. TM was able to confirm card and was able to release the funds (above $100 and below $500).	I was very worried at first about my funds being on hold, but the representative was extremely helpful and quickly resolved my concern.
ROXAS	NA Identity	Dilao, Dyana Rose	06000251661743615671	2755	02/04/2025	Bombales, Unica Venice	ATO Profile Changes	She was very understanding and very helpful.
CEBU	NA Disputes	Mancia, Francis Kate	06000037481744032878	711	07/04/2025	Delos Reyes, Chanel Gayle	Cx inquiring about transaction, TM informed cx that transaction was already voided.	"He was very helpful, had good manners and a very sweet person so I just wanted to be a good feedback. I love PayPal!"
ROXAS	NA Identity	Bolido, CJ Merc Demver	00035150961743607817	626	02/04/2025	Bombales, Unica Venice	Login Issues	I want to give a shout-out to Kevin because he was really good! He was quick. He helped me with everything I needed in literally less than five minutes. He was super professional and super wonderful, so I definitely want to give him a shout-out. Sending good energy and letting him know he's appreciated and whoever trained him, did a great job!
ROXAS	UK Identity	Lamayo, Alvin	'1754597292947105639	540	04/04/2025	Balbona, King Lorxean	Login issues	I just want to give a positive feedback to the gentleman who handled my call, it was an excellent customer service, I haven't logged in to my account for a long time and it was really my fault. But when he helped me I really did appreciate how good the customer service was. 5 stars for me.
ROXAS	UK Identity	Diama, Joyce Lynn Mae	'2127012049127845338	580	03/04/2025	Balbona, King Lorxean	AML	just want to thank Lyn for helping me with my problem, I was upset and frustrated today but when Lyn was able to resolve my concerns I was relieved, I really appreciate her help.
ROXAS	UK Identity	Capawan, Jherico	'1608110925594585007	420	03/04/2025	Balbona, King Lorxean	Manage Phone	I appreciate how efficient Max is, he helped me out with my concerns and he is consistent with the help he provided, it was the best customer experience I have. Kudos to Max
MANILA	NA Disputes	Bedro, Joshua	06000087671743945585'	600	06/04/2025	Dailisan, Maribel	Dispute filing. March 27 transaction reported, it was small and cx needs larger pants. Item was received, April 5. TM proceed with SNAD filing to help cx.	Josh exceeds my expectation, very efficient, very helpful, on point., very great customer service.
MANILA	NA Disputes	Buarao, Ridjei	06000235591743960097'	600	07/04/2025	Dailisan, Maribel	This is a call back. Transaction in question was reported not ATO but as INR. Though non receipt is not the complaint heard from the cx. TM proceed with what was initially reported which is non receipt and have it escalated.	Red is more than helpful, he explained things to me, he made everything very understandable to me. It's a pleasure doing business with you, again thank you!
CEBU	NA Identity	Sicam, Abner	00035334041743876154	2369	05/04/2025	Villaver, Philip Rey	cx is having difficulties adding their card	The gentleman I spoke with was very patient, Knowledgeable , and went the extra mile! He deserves some kind of commendation or he has to rewarded because of him paypal has made a customer for life!
CEBU	NA Identity	Enjambre, Flora May	06000282811743869980	756	05/04/2025	Villaver, Philip Rey	cx wanted to file a dispute on their automatic payment	She was the most fantastic, patient, and the most wonderful help I've had in a very long time I just want you to know that!
ROXAS	Global Pay Later	Tondo, Joshua	'2232584252868983126	689	05/04/2025	Bacarro, Catherine	Pay Later Inquiry	the young lady is very helpful. I am very happy with the help provided. She is a 10
MANILA	NA Identity	Makidato, Carmille Gay	'00035084791743862781	1117	05/04/2025	Bon, Debbie	Customer would like to speak to US representative at first, tm advised her that calls were randomly routed and we don't have direct line to a US rep. Cx stated that she got confused with the 5USD pending transaction on her account and she wanted to remove her card. Tm removed the card, cancelled the billing agreement then advised the cx that she won't be charged moving forward. Tm suggested to contact the seller to cancel the pending charge however cx don't want to proceed and said that she'll just let the txn on her acct.	I just wanted to inform you that I really appreciate the young lady, and she did an awesome job. I had two other people that I talked to, and they could not manage the same thing that I was asking so I just want to praise her because it's such an awesome job and I think the company should know about that.
CEBU	NA Identity	Aban, Rosa May	06000020401743792597	1429	04/04/2025	Villaver, Philip Rey	cx is having difficulties creating an account	Sam was extraordinary! She got it all done for me and it's just wonderful.
CEBU	NA Identity	Ngojo, Noel Nicolas	00035141451743792806	502	04/04/2025	Villaver, Philip Rey	cx received a suspicious email	I want to give a commendation to nick! He is just very kind to me, very patient, and very efficient.
MANILA	NA Disputes Debit Card	Boco, Janica Alice	' 7489568614086938891commendation was tracked	296	04/04/2025	Gemal, Marilou Yvette	Wallet linking	"She helped me out. I was really struggling until I talked to her and she took right through and got me going then"
MANILA	NA Identity	Francia, Louella	'00035099141743183260	1524	28/03/2025	Ginay, Jessa Cristina	Cx concerned about the tranx he was trying to process with eBay and called PP multiple time and was informed that it will be fixed and called eBay also explained that it's not from their end. Been back and forth and was not informed that it's due to his preferred funding source and prev TM told him that she will disable eBay from his PP acct. TM educated cx to connect his PP acct with eBay again so cx can use PP again to his eBay acct. Educated cx with BA that was canceled on the acct. Educated cx with making a purchase with eBay and assisted cx to process the payment and it went through.	I wanted to tell you; the rep I talked to was phenomenal. I've been calling for a week but it was not resolved but she did it in 10 mins. She's amazing.
MANILA	NA Identity	Canay, Denise Charmaine	'06000247071743279148	2721	29/03/2025	Bon, Debbie	Customer reporting multiple unauthorized charges on her account which started March 18th and all of them were charges from billing agreements that the cx was not aware of. Tm asked all the txns that the cx reporting as unauth and asked as well if the cx notice any profile changes. TM cancelled the billing agreement, activate fraud protection then filed ATO. Tm provided 48 huours timeframe.	I've been on the telephone for what seems like very long time with Denise, she was so patient and so helpful and I wanted her supervisor to know. She was absolutely wonderful.
MANILA	NA Disputes	Agsunod, Rosalinda	'06000217051743706088	303	03/04/2025	Donato, Kariz	Sending Payment	I was just helped by the girl representative that I talked to and I wanted you guys to let you know about it. She was very helpful and helped me a lot with all that I need. I wanted to thank you as well and PayPal for always doing a wonderful job.
MANILA	NA Identity	Berzamin, Geneva	'06000185281743255391	2036	29/03/2025	Bon, Debbie	Customer was having issues accessing the acct, whenever he enter his email and pw he's getting an error message that it was an incorrect info and he ended up being locked up to his acct. TM asked why the cx would like to login, he stated that he made a payment however the receiver kept insisting that he didn't get the payment and later on he was notified that it was refunded but it's not. Tm unlocked the pw and sent a reset pw link. Tm also informed the cx that a refund has already been issued an gave the timeframe of 3-5 business days.	I just want to tell you that in every way that she has excellent communication, professional. She listened to my issue and cared to resolve it. I wanna tell you that she is an asset to your phone support system and an excellent reflection on the PayPal company. She is a five star.
ROXAS	NA Identity	Amores, Ma Rona Marie	06000627211743605850	992	02/04/2025	Dadivas, Cleiah Mae	The customer having an issue logging in to their account. The teammate was able to assist the customer to login.	I am 70 years old and would like to say that Rona solved my login issue today. She is beautiful and provides excellent service.
MANILA	NA Disputes	Lago, Ragine	*7489241676881399115	938	03/04/2025	Arce, John Lester	cx called in about the payments he sent last Mar 15 to Mar 29 wherein he didn’t receive any items at all.	I know you guys probably get plenty of complaints but rarely get complimented, I just wanted to take a minute of your time to let you know that she was perfect, she was excellent, she was very helpful, very professional and her English is great! She took her time with me, she went to the charge and let me know the merchant, she just went above and beyond and you should hang on to her.
ROXAS	AU Identity	Pelaez, Ma Christine Joy	'1662707904701681988	1238	04/03/2025	Rosales, Lyn Antoniette	Cx was reporting unauthorized activities on his account. TM processed an unauth claim for the cx and helped the cx revert all the changes made on it.	Christine was extremely polite. She helped me very quickly and she puts my worries to rest.
ROXAS	AU Identity	Bunda, Christy Mae	'1549680402549426425	824	17/03/2025	Baltero, Sheila Mae	Cx is calling to correct the shipping address provided to the seller for his order. Cx wanted to cancel the transaction, told Cx that we don't have the option to cancel it anymore and offered to activate his buyer protection.	The lady I spoke to was very good, very calm, she solved the problem for me. She did an excellent job.
MANILA	NA Disputes Debit Card	Salvador, Martin	'00035632111743707589	340	03/04/2025	Robles, Jessie Jr	Customer called in stating that they've been trying to contact us for the last 6hrs but was stuck on a loop trying to resolve why there's a $300USD that was attempted to be charged on their Chase account which causes personal issues and wanting to know why it's happening and how it can be stopped. TM advised that the auto-reload was set-up on their acct w/c automatically charge their linked card for 300USD as soon as the balance reached below 100USD; TM then canceled the auto-reload feature to prevent future charges when their balance.	I want to give him a rating; a pat on the back in the manner of which how he handled my question because I've been trying for six hours to get to a person like him so I can resolve this problem; as a matter of fact, I've been trying it for 3months. He did very well, and I thank him very much.
ROXAS	NA Disputes	Estebes, Immanuel	*1833340693590064944	1020	03/04/2025	Clavaton, Kruzxanne	Login	I just want you to know that I have a positive experience with Chris. I really appreciate his time and effort it was over and above and helped me. It was remarkable.
ROXAS	NA Identity	Algoso, Kyla Joy	*2173284937432248277	600	02/04/2025	Gavino, Tranquilino III	Dispute Filing	I want to let you know how Kyla help how to get it done, luckily I ran into her in sending payment and get in to my checking account. She is so patient, she knew what she is doing, very pleasant and kind. Compare to the other Reps she really get down to nitty-gritty.
ROXAS	NA Identity	Empino, Gene Reynald	*1481306382206052114	600	02/04/2025	Gavino, Tranquilino III	Dispute Filing	I would like to have the representative be recognized who helped me this afternoon, he is very courteous in assisting me. I know how difficult your job is, and it would be nice to recognize the excellence he gave in helping me.
ROXAS	UK Identity	Lamayo, Alvin	N/A	1930	03/04/2025	Rivera, Thomas	Unauthorized transaction	I just want to give a feedback to him because he was extremely helpful this young man, he is very helpful in resolving my issue regarding on my account.
ROXAS	NA Identity	Algoso, Kyla Joy	*1486979144229423916	450	02/04/2025	Gavino, Tranquilino III	Add Card	She was able to help me so much. She spoke very careful and she is very help she says that 'No worries don't rush' and I really appreciate it so much cause I been having a hard time linking my card and she helps me a lot.
MANILA	NA Disputes	Buarao, Ridjei	00035640481743433907;	360	31/03/2025	Dailisan, Maribel	2 concerns: -218 USD refund -cancel automatic payment	I want to tell you how good he was. He is very professional and extra kind to customer and I thank you for having this kind of treatment.
ROXAS	NA Identity	Algoso, Kyla Joy	*2100860508251816417	600	01/04/2025	Gavino, Tranquilino III	Disputes	I wanted to let you know that Kyla did a great job in assisting me.
MANILA	NA Disputes Debit Card	Rebay, Marison	*00035424541743018362	1370	26/03/2025	Semila, Rhenz Rhendell	PPDC Application	"I wanted to commend your rep. She was very effective, very fast. She answered all of my questions in a timely manner."