TRACKED COMMENDATIONS

LOCATIONLOB / SKILLSETEMPLOYEECONTACT ID/ UCID/ SEGMENT ID/ MMT IDAHTDATE OF CONTACTTAKEN BYCUSTOMER CONCERNCUSTOMER COMMENT
ROXASNA DisputesVegafria, Manny Mark7568536887813550477137811/03/2025Bornasal, SherlynCalled about the transaction that she wanted to file a dispute. The item she received is not as described.He is wonderful and make me feel like he cared. He is really a great customer service.
ROXASNA DisputesValencia, Nieza JoyNone178910/28/2025Bornasal, Sherlyncalling about the dispute that was closed in seller's favor.She did her job she is the only one who helped me with my concern.
CEBUNA AccountMaque, John LesterNA65411/03/2025Taniza, GeralynConfirm BankI just want to let you know how great he is since he helped me resolve an issue. He is amazing. Very quick.
ROXASNA IdentityGazer, Rodel'2077773518179520227120011/04/2025Belvis, KyraAccount Settings"I just want to give a nice feedback to the lady who helped me open an account. She took time and she did great. Great customer service. "
ROXASNA DisputesVallejo, Robbie John160334427693173626666011/03/2025Chua, Tania KayeDispute FilingI just wanted to appreciate her and I wanted to let you know that she was wonderful.
ROXASUK DisputesPolvorosa, Trezia Mae'00011079741762168735110511/03/2025Lequip, Allie RoseDispute InquiryShe's brilliant and listened to my concern. She restored my faith in using PayPal. I'm here using PayPal because of people like her
ROXASUK DisputesCuare, Rey John0601614739176174181578410/29/2025Tolentino, FerdelynLog inHe's really great agent would like to appreciate her for helping me.
ROXASUK DisputesDilla, Ronald214193382462217103290410/18/2025Tolentino, FerdelynDispute FilingAlex is brilliant and he deserves a raise.
ROXASUK DisputesSalvador, KC'00036393641762183988129711/03/2025Lequip, Allie RoseDispute InquiryI just want to give a good feedback to your colleague Nadine. She's very helpful. I had lot of stress and anxiety but Nadine put me at ease, she closed the case and give me the refund. Really happy that she reassured me and I'm glad that PayPal covered that for me.
ROXASUK DisputesBesa, Josh Rainer1330551566821584148184710/30/2025Borres, KiecyCustomer is calling about a dispute, and teammate was able to appeal the case since customer did not receive the item.I just wanted to let you know that Josh is very helpful and he is really good.
ROXASNA IdentityMorado, Mark1259232098686953370251211/02/2025Canalan, Mary JoyLogin IssueHis unbelievable rep in your company. I don't know what I'm doing on my end but he was so patient. he took charge and he got everything done. he should have a credit from this.
ROXASNA IdentityDador, Louis Adrian1210936150493457302182511/03/2025Dadivas, Cleiah MaeDispute FillingI want to give Adrian a 5-star rating. He is very patient.
ROXASNA DisputesBasas, Kirk Michael229289583751068822766011/03/2025Briz, Rexler JseanDisputeI just wanted to let you know that Kirk who assisted me deserves a recognition.
ROXASUK DisputesAnuales, Neste Rose'06016378451761746957182010/29/2025Tolentino, FerdelynDispute InquiryShe was absolutely brilliant. She was polite, friendly, and professional. Everything that a customer would want.
ROXASUK DisputesCuare, Rey John'0601614739176174181578410/29/2025Tolentino, FerdelynLogin issuesReally great agent would like to appreciate her
ROXASUK DisputesPinalba, Reybe756134207456340120595010/16/2025Zaragoza, Neil JunDispute Inquiryshe was excellent customer representative
ROXASUK DisputesFelix, Tony Kaye7562122319797236547153510/17/2025Zaragoza, Neil JunDispute InquiryThank you very much to the lady that I spoke to, She is very helpful and resolved my issue, I'm very happy with PayPal.
ROXASUK DisputesBernales, Joseph7561042582198880746149210/15/2025Zaragoza, Neil JunTransaction Inquirythe i spoke to he was amazing from start to finish, listen to the information i said,
ROXASNA DisputesErenio, Remelyn00035619931758655219161109/23/2025Doloso, John MarloDispute InquiryShe was terrific. She was polite and patient with me. She did a great job.
ROXASNA IdentityAzarce, Nikko124737927102711677082711/01/2025Dadivas, Cleiah MaeTransaction InquiryNick is the best employee, give him a raise! He's so cool, and I’m really happy with the service!
ROXASNA IdentityParcellano, Mariam Jolla193700504958791836350009/05/2025Belvis, KyraLogin Issue.She has a beautiful soul she's a keeper calm and she is awesome.
ROXASNA IdentityGazer, Rodel118132631981072722942011/02/2025Canalan, Mary JoyPayment DeclinedI spent numerous hours and I reached Del. Within 30 secs, she resolved the issue. I talked to 4 other people but was not able to help me. Del was fantastic. I couldn't be more happier for what she did. She deserves some credit
ROXASGlobal Pay LaterGalleno, Mark'0600033693176181032074410/30/2025Robles, Ray CarlPending AuthorizationI just wanted to say — I didn’t catch the name of the person I spoke to, but I’m sure you have his details. He was very helpful and really calmed me down.
What happened was, I tried to make about five transactions, but they didn’t go through. I kept trying, and my account was charged each time. I’m dealing with some financial issues right now, along with a lot of medical bills, and I was relying on that money to get me through until I get paid next week.
I nearly had a heart attack when I realized I’d been charged multiple times. At first, I was a bit upset and directed my frustration at him — not personally, just at PayPal — saying, “I need this money now, I can’t wait 72 hours.” But he was empathetic and said, “Don’t worry, I’ll figure it out.”
He was really understanding, and I think that kind of empathy makes a big difference. It’s easy to dismiss complaints, but he didn’t — he listened and helped. I just wanted to make sure that was acknowledged.
ROXASNA DisputesVictoriano, Roilen Brian'208291503862276263075011/02/2025Aminoso, Jessadisputehe was wonderful everything that i needed, he was very kind.
MANILANA DisputesPadua, Arthur Glenn1418501010909614449180011/01/2025Leal, Maria JasminAH called in about a dispute that got denied. TM confirmed the transaction as well as the CNP case that was filed and to resolve the issue, TM offered a voucher as OTC to resolve the issue which the customer agreed.Glenn did an excellent job and very very professional.
CEBUNA DisputesPiol, Renil Lorenz'00035043721761693528170710/28/2025Campo, JaysonCX is calling to report that she got a notification about a withdrawal on her account. TM checked and explained that there are no withdrawals. TM also sent email with steps on how CX can withdraw funds and walked CX through how to transfer the funds."I would like to give a positive comment for all for all the help Franz gave me. He helped me to transfer the funds I have in my account to my bank."
CEBUNA DisputesAlmen, Rosemarie'0600008692176080321072810/18/2025Campo, JaysonCX is calling to get help to log in to the account so she can check her transaction and special interest list. TM checked and helped CX to log in to the account and walked her through successfully to check the PP Credit page."I appreciate her for being patient with me. She's very clear."
CEBUNA DisputesAlmen, Rosemarie'0600008692176080321072811/18/2025Campo, JaysonCX is calling to get help to log in to the account so she can check her transaction and special interest list. TM checked and helped CX to log in to the account and walked her through successfully to check the PP Credit page."I appreciate her for being patient with me. She's very clear."
CEBUNA DisputesAlinabon, Carla'0600062115176143924548910/26/2025Campo, JaysonCX is calling because he was charged to his credit card despite him setting his PP balance as preferred payment method. TM checked and explained that there is a billing agreement which the card is the preferred funding source. TM canceled the billing agreement and shared education for future charges.I just want to tell you that she did an awesome job. She has great listening skills, addressed the issue, given me solution, very positive on the phone... She  went above and beyond"
CEBUNA DisputesCarcagente, Rodmar Van'0600003367176193823872410/31/2025Campo, JaysonCX is calling because she was already refunded and canceled the transaction with the merchant but she was charged again. TM canceled the billing agreement and filed a dispute to get a refund for the recent charge."I just wanted to say what a wonderful experience I have with him. I appreciate him being thorough and correcting my issue."
ROXASNA IdentityMorado, Mark1259232098686953370120011/01/2025Canalan, Mary JoyLogin IssueHe's unbelievable representative in your company. I don't know what I'm doing on my end but he was so patient with me. He took charge and got everything done. He should have a credit for how amazing he is.
ROXASNA DisputesJulian, Julie Ann'5567523955169402727110010/29/2025Aminoso, Jessadisputesshe was absolutely excellent professional, resolve every problem I had.
ROXASNA AccountBordan, Jon Bonjam'2179304542793171131800secs11/01/2025Aminoso, Jessasending moneyhe has been the best person so far ive talk to, he fixed the issue so I can send the money. he ws very very patient with me, he made sure that everything
ROXASNA DisputesDela Cruz, Mary Joy1679830572239592322270011/01/2025Dagumanpan, ArjadeTransactionsMary was so professional, kind and understanding.
ROXASNA IdentityAldea, Nesbelle5326551286584392490212310/31/2025Dadivas, Cleiah MaeTransaction InquiryI would like to give her special recognition for her patience. She truly deserves kudos for her support.
ROXASNA IdentityMorado, Mark208746739623462612375610/28/2025Dadivas, Cleiah MaeLoginMark was great and helpful to me. I am so happy for the service. I am 75 years old but he was so patient to me.
ROXASNA IdentityBandellon, Razel Ann'4837527853297073966136010/27/2025Barredo, Daisy MaeLoginFour different calls were disconnected, but she remained professional throughout. She went above and beyond to help. She was incredibly helpful!
CEBUNA IdentityOrtiz, Raymond606052374545502298978611/27/2025Vargas, RicaLogin"He did great and I found out everything I need to know. I got it yesterday and he was very good and very patient."
CEBUNA IdentityOrtiz, Raymond139562282488739939978510/30/2025Vargas, RicaProfile Changes"I want to tell you that he is one hell of a great gentleman. Very fast. He listens. He did everything he could do to resolve my issue. I want to give him a compliment. He is awesome."
ROXASNA IdentityBarrera, Bonnie Andrew180999967199764778566010/31/2025Barredo, Daisy MaePhishingAwesome crew! He made my day. I was dealing with a scam issue, and he sent me helpful information on how to spot fake emails. He was very kind—truly my hero! You guys have been amazing.
ROXASNA AccountColesio, Edberg'195083043690538030490010/31/2025Barredo, ReaCustomer is contacting about her Gofundme account. Teammate provided phone number for Gofundme.I am glad to say that Ed was really helpful. He really helped me solve my issue with the PayPal giving funds and gave me the number for GoFundMe. I can definitely say I am much happier with PayPal than I was earlier. Please give Ed a star to his crown.
MANILANA Disputes Debit CardBaserdo, Carise*00035196121761504309143910/26/2025Semila, Rhenz RhendellPPDC DeclineI want to give her a good rating. She was the best agent that I talked to.
MANILANA Disputes Debit CardCamacho, Sachiko*00035366471761503637227010/26/2025Semila, Rhenz RhendellPPDC DeclineShe handled the call well, she listened to me very well. I think she's one of the best agents that you've ever had.
MANILANA Disputes Debit CardCamacho, Sachiko*00035366471761503637227010/26/2025Semila, Rhenz RhendellPPDC DeclineShe handled the call well, she listened to me very well. I think she's one of the best agents that you've ever had.
MANILANA Disputes Debit CardCamacho, Sachiko*00035366471761503637227010/26/2025Semila, Rhenz RhendellPPDC DeclineShe handled the call well, she listened to me very well. I think she's one of the best agents that you've ever had.
MANILANA Disputes Debit CardCamacho, Sachiko*00035366471761503637227010/26/2025Semila, Rhenz RhendellPPDC DeclineShe handled the call well, she listened to me very well. I think she's one of the best agents that you've ever had.
MANILANA IdentityArvisu, Kisses06000154811761658888128810/28/2025Bon, Debbiemanage phone and login issueI just want to applaud her, she was very good, very kind and she worked very diligently. You don't find representative that do what she did. She was really excellent and I just want to commend her. She's very very clear in customer service field, she's very excellent with her job.
MANILANA IdentityEnguerra, Vanessa00007046051761581888186510/27/2025Bon, Debbiedispute filingShe's excellent. She's the best and she's quick.
MANILANA InvestigationsLucero, Sherilyn06000499021761258165212810/23/2025Mondragon, Mary Icy BlairAccount permanently limited. TM submitted a request for an appeal after gathering information of what the payments were for in the account.The girl I spoke to was able to help me out.
MANILANA InvestigationsLucero, Sherilyn00035561901761230270130210/23/2025Mondragon, Mary Icy BlairThere was a limitation in the account for the AH started receiving payments for goods and services in the account, but AH has no business.She was very patient and resolved my issue.
ROXASUK DisputesLlegue, Bench Rhamsey2104191427039512594140810/23/2025Clavel, SheevaDispute InquiryI just want to say that Bench is truly amazing and helped me. He understand me and sorted everything for me. He's really amazing.
ROXASUK IdentityBenitez, Dan Bryan5601690912362573167105910/30/2025Hinola, KennethWithdrawalI just want to say that he was fantastic and amazing!
ROXASNA DisputesDeocampo, Kelvin James1540217529952211493198010/30/2025Briz, Rexler JseanPPDCIm a long time customer for more than 20 years. I really love payPal. Now I just wanted to give kudos to james. It took more than a month for me to figure it out and james went through it all with me. He did an excelent job.
MANILANA DisputesClarito, Cardrick00035418181761311056114810/24/2025Valenciano, Daisycustomer wants to cancel the subscription for Truth Finder and wanted a refund for the case . TM offered voucher .I just wanted to thank Rico , he is amazing agent. He solved my problem
ROXASNA DisputesDeocampo, Kelvin James186519599759736209780610/30/2025Briz, Rexler Jseani just talked to james in regards to the concern about my transaction. james is excelent, he took care of it.i just talked to james in regards to the concern about my transaction. james is excelent, he took care of it.
ROXASGlobal Pay LaterBajande, Jemima1250546399702789847178510/30/2025De Guzman, John Vincentpay in 4 paymentjems really did awesome, compared to other reps and I know have faith in paypal again, before talking to jem I was not sure to use paypal
ROXASUK DisputesCandoleta, Janine Pearl*562035371357960759215:36mins10/30/2025Bechayda, Baby JaneDisputeI just want to lay a good review for the last representative for doing a job well done."
ROXASNA InvestigationsMagdaluyo, Claire Mae1374490862561593533141610/30/2025Chua, Tania KayeBalance InquiryI just wanted to let you know that she was amazing! She was 100/10!
CEBUNA AccountConcepcion, Rave DustinNA56410/29/2025Taniza, GeralynConfirm BankI just want to say how great Dustin is. He walked me through and resolved my issue. He did a great and fantastic job better than any AI.
CEBUNA IdentityVillareal, Jessa0003502148176175749987310/29/2025Dacoron, Grace AnnCustomer was worried with the notification she received which she reported right away but the call was disconnected previously. When she get Jessa, TM made assured customer that it was only a phishing attempt.I just you to know what a fine job Jessa did. She was superb and went extra mile to check the information for me.
ROXASUK DisputesTrinidad, Gio Enrico*203129381302603346217:08 mins10/29/2025Bechayda, Baby JaneDispute FilingI would like to give great feedback to Gee and express how truly grateful and thankful I am for his service. He is absolutely amazing — he helped me during this unfortunate situation I’m currently facing, and his support has meant so much to me.
ROXASUK IdentityLamayo, Alvin06016085201761230584143710/23/2025Olano, DavidThe customer called to enquire about a charge taken from their bank as the transaction was supposed to be cancelled already.Very well deserved feedback as he helped me resolve my issue. He was very professional, patient, and helpful. He need a raise!
MANILANA DisputesSantos, Gerard James00035102231759427073138010/02/2025Solayao, KarenDispute Inquiry - Customer got denied of the case and was upset because the first three rep he spoken with did not help him at all.He solve my problem, he treated me like I was a person. He is awesome. He is my superhero.
CEBUNA AccountConcepcion, Rave DustinNA900010/29/2025Taniza, GeralynWithdraw MoneyDustin exhausted all options and time to help me. Deserve a badge of honor. Went above and beyond. The only one who put time and effort to help me. Very professional. If I could send a thank you card for him, I would.
ROXASUK DisputesQuicoy, Febelyn208905624716742116380710/24/2025Tolentino, FerdelynDispute InquiryShe was extremely helpful. She explained what really happened and put my mind at ease. I definitely want to give her a 5 out of 5.
ROXASNA IdentityMontialto, Mary Rose'1794539462491055121150010/28/2025Areno, AngelaLogin and Add CardI just want to let you know how wonder and patient she was with helping me. I tried to resolve this with many other reps but they failed to resolve my issue only Rose took care of everything. She's an asset to your company.
MANILANA Disputes Debit CardFrivaldo, Joeshel0003527379176157343864510/27/2025Ricohermoso, FlorendaWithdrawal DeclineShe was the one who helped me. Nobody help me, but she helped me transfer my money.
CEBUNA DisputesInigo, Jerah00035270941761572956149610/27/2025Odtojan, JenniferCx wanted to query why their pay in 4 order is still not recognized by the merchantExtremely patient, very amicable, helpful, highly professional. She is very effective in helping me up.
ROXASNA DisputesArca, Christopher6042525234137739798132010/27/2025Dagumanpan, ArjadePayment sent as g&s, fund hold on the recipients end.he did a great job, knowledgeable, and provided the best resolution than other representative.
MANILANA IdentityBere, Em Jay Noel0600004611176116195250110/22/2025Lambot, Mary AnnFile an Unauthorize TransactionI just want to make a compliment for the man help me. He made my day a way better. From the minute he answered till we got off the phone is very pleasant polite, wanna make sure everything's going ok and most of all resolved the issue so it was awesome, he did a perfect job.
MANILANA IdentityBere, Em Jay Noel0000703969176139956542810/25/2025Lambot, Mary AnnCancel TransactionI want to compliment MJ for the service he provided; he has been extremely helpful. I've been with PayPal for 22 years and I've always use PayPal on all of my payments.
ROXASNA DisputesCailin, Sharmaine Joy1511032673680902542180010/26/2025Bautista, Kenethwithdrawalshe helped me she's absolutely incredible. She's patient. her tone never change.
CEBUNA DisputesGonato, Ian Mark150507363457559720030010/20/2025Montesclaros, Sunday MaeTransaction InquiryI just wanted to inform that the gentleman who helped me was so very patient and so very helpful"
CEBUNA DisputesOgatis, Hazel1978688843554447821219110/20/2025Montesclaros, Sunday Mae• CX have a negative balance which wasn't refunded in full. The discover bank didn't see the charge. TM informed the cx that itwas affected because of the currency. TM provided a courtesy to remove the negative balance. Cx shared that the TM haveI just want to record my praise on the wonderful job that haze has provided. She was really helpful"
CEBUNA DisputesManugas, Remalene203575543728689217764410/24/2025Montesclaros, Sunday Mae• Transaction Inquiry : Cx wants to know what the payment was for as they don't usually keep track on what they purchase which they should be taken a note of. TM shared what the transaction is for base on the Item details if its provided which the cx find very helpful when they contact and had make sure that they will keep note of it in the future.•"She did a great job! She helped me manage and taught me how to find the details of my transaction. If you can give her a pat on the back for doing a good job and maybe a raise. 🙂
ROXASUK DisputesDilla, Ronald214193382462217103290410/18/2025Robles, Ray CarlDispute FilingShe is extremely brilliant and very compassionate .
ROXASUK DisputesQuicoy, Febelyn'0003653310176129677180710/24/2025Tolentino, FerdelynTransaction InquiryShe was extremely helpful. She explained what really happened and put my mind at ease. I definitely want to give her a 5 out of 5.
ROXASNA IdentityJuarez, Andrei182003123750674113790010/26/2025Canalan, Mary JoyFile disputeI just wanted to give him a good review he was very helpful to me. He did a really good job in helping me and i just wanted a sup to know that he did a really good job.
ROXASNA IdentityBandellon, Razel Ann4837527853297073966132010/26/2025Barredo, Daisy MaeLogin"After four disconnected calls, she answered professionally and went out of her way to help. She was incredibly helpful and made sure everything was taken care of."
MANILANA InvestigationsBuarao, Ridjei2301900176299859357;84010/25/2025Dailisan, MaribelRAX issue. Money on hold asking for tracking. Cx declared its from a friend accidentally sent as goodsRed is the best customer service and for sure, everybody will learn from him.
ROXASNA IdentityAbolucion, Jodelyn0003553561176099975995410/20/2025Katigbak, RonaldThe customer placed an order with a merchant at a ridiculously low price, but is unsure about the transaction. The teammate helped the customer to verify the transaction and found that it was not yet completed. The teammate assured the customer that their account is safe and secure, and that there is no fraudulent activity. The customer was advised not to submit the transaction and not to visit the website again. The teammate also suggested that the customer's account has a buyer's protection and fraudulent protection."I want to compliment you folks for hiring her. She's very very helpful and did a really good job."
ROXASNA DisputesEspejo, Renalyn6060786703142434755300010/25/2025Briz, Rexler JseanLog inshe is awesome. I have called for 4 times and lost my wallet. she helped me out.
ROXASNA DisputesHermosisima, Zacharie James5625957757960270034108010/25/2025Briz, Rexler JseanI just really want to say that rep did a really great job, he's so composed, kind. he did a great job.I just really want to say that rep did a really great job, he's so composed, kind. he did a great job.
MANILANA IdentityArias, Jenina Marie00035402201761173501106210/22/2025Bon, Debbiedispute filing/billing agreementThat young lady that helped me today, if I can rate her from 1-10, I would give her 11. She was professional and good listener.
MANILANA IdentityAgustin, Joseph III00035080221761053347310810/21/2025Bon, DebbieATO concernsJoseph did a great job. He's a life saver.
MANILANA DisputesDe Lima, Adrian06000156261759672272150810/05/2025Villanueva, Nessa ChenThe customer is having problems with a PayPal transaction, particularly regarding a $69.90 purchase and a disagreement with the seller. The customer states that the item was not received and is looking for help to sort out the issue. The agent is assisting the customer in filing a dispute and is reviewing the customer's transaction history. TM assisted the customer by going over the recent transactions in her account.I wanted to let you know that he was wonderful person. I really appreciate that and I have to let you know about it because that's the truth.
MANILANA DisputesEncarnacion, Harold James00035086261759259358283009/30/2025Villanueva, Nessa ChenThe customer is attempting to log into their PayPal account but is facing difficulties. They state that they have two accounts: one for personal use and another for business. They previously used their personal account for business transactions. The customer is trying to combine the two accounts but is encountering problems with the login process. The agent informed the customer that merging the accounts is not possible. TM successfully assisted the customer in accessing her account.The young man that just was helping me stayed on the line with me until I got everything resolved and he was very patient. I never felt like he was getting upset that I was taking so long and so I just wanted to pass on the compliment about his good customer service.
MANILANA DisputesAzucena, Meanliza Emrei00035347531759266634328109/30/2025Villanueva, Nessa ChenThe customer is facing problems with pending charges on their PayPal account. They are unclear about the purpose of these charges and did not approve them. The agent is helping the customer dispute these charges and stop any recurring payments. The agent also told the customer that they will get an email notification once the disputes are settled and refunds are issued.When I got Lisa, she took care of every single thing that I wanted she answered all my questions. She she just was magnificent. She reviewed my entire account with me. She was pleasant . She was very professional. She fixed it all up and she made me feel so much better about your company.
MANILANA DisputesAzucena, Meanliza Emrei06000446631759270104122507/30/2025Villanueva, Nessa ChenThe customer is having problems with a subscription payment from a Chinese company that was charged to their PayPal account without permission. They had already disputed the charge, but the problem continued. The agent helped the customer cancel the subscription and file a dispute for the unauthorized charges. The agent also offered to talk to the seller for the customer and asked for a refund for the unauthorized charges. The customer thanked the agent for her assistance and praised her for her patience and understanding.I just wanna commend Lisa. I am happy that I am able to talk to human being. She is very helpful. She's excellent. She have more patient.
MANILAROW CS & RSGuadamor, Roseniel*00007110681761055661146910/21/2025Brondial, GeorghaTHRESHOLD INQ & LOGIN ISSUE"I just spoke to Rosie, she's good, fast and knowledgeable. She knows what she was doing."
ROXASROW CS & RSVista, Bernie542913788915622733582410/24/2025Bergantinos, Franz Kierpayment holdhe was patient. great job my issue is resolved.
ROXASROW CS & RSVirgo, Jeniebabes171745589034360203878410/24/2025Bergantinos, Franz Kierwithdraw fundsShe helped me alot in getting my money from by account
ROXASNA IdentityMorado, Mark7563823573523049421301510/22/2025Valencia, Isaiah ChristianLoginI just want to tell you that he did a great job. It was more than one thing but we but we have straightened out and he was very patient. I just want to let you know that. He was nice and patient. And patience is the key word.
ROXASNA DisputesDelegencia, Karl Kevin00035041851761227812149810/23/2025Basa, JudyleenCustomer wanted to get a refund of the transaction he made since it was signed but it was not delivered to him.I just really wanna thank Karl for making my day.
ROXASNA DisputesAlbay, Cymon534793725629128687060010/11/2025Basa, JudyleenDispute filing - Customer was calling about the charge on the account. Teammate filed dispute for the cx.I just wanted to give recognition to the gentleman.
ROXASNA DisputesVarcas, Shennar06000594471759614063164010/05/2025Basa, JudyleenCustomer was calling because there was a transaction on the account. Teammate filed INRThis man was knowledgeable and very helpful. Excellent!
ROXASUK DisputesTrinidad, Gio Enrico*180843599738486987720:0110/24/2025Bechayda, Baby JaneDispute InquiryHe’s very helpful and resolved my concern. I would like to thank him—he’s incredible!
ROXASUK DisputesTrinidad, Gio Enrico*168596684603253267618:5610/24/2025Bechayda, Baby JaneTransaction InquiryYour colleague is amazing! He did an excellent job. He’s brilliant—he took the initiative and went the extra mile to help me today.
ROXASNA DisputesTrinidad, Gio Enrico*168596684603253267618:5610/24/2025Bechayda, Baby JaneDispute InquiryYour colleague is amazing! He did an excellent job. He’s brilliant—he took the initiative and went the extra mile to help me today.
ROXASAU IdentityOlam, Arlene205353825354518466282010/24/2025Publico, Jerlenrefund and cancellation of automatic paymentI had the pleasure of speaking with a lovely woman. She was helpful, polite and she deserves praise.
CEBUNA IdentityRicafort, Gerald0600019667176115832088410/22/2025Dacoron, Grace AnnUnauthorize TransactionHe was awesome and really good. He represented your company very well.
ROXASAU IdentityCondino, Melissa7563886782556748032127110/22/2025Publico, JerlenUnauthorized Transaction InquiryThis is the best banking service that I've ever received. The woman(Mel) who assisted me today was fantastic and prompt. I just want to say a huge appreciation with PayPal for covering my back when these companies take advantage of people. And thank you PayPal for taking care of this matter for me.
ROXASNA InvestigationsDasig, Joshua2188412961889633235158610/23/2025Chua, Tania KayeLoginI just wanted to let you know that they were able to helm me a great deal. He was fast, friendly and give him a raise!
ROXASNA InvestigationsAlbay, Alrry1775271163779365757241810/22/2025Chua, Tania KayeDispute FilingThey were very pleasant and I had such a wonderful experience. He spoke clearly and was able to help me understand and help me out. He was the best and absolutely awesome!
ROXASNA InvestigationsDuco, Chennee Joy1248503463235259833240810/22/2025Chua, Tania KayeTransaction InquiryI just wanted to let you know that she did such a great job! She was lovely!
ROXASNA InvestigationsFlotildes, Realyn5633502966559965186NA10/22/2025Chua, Tania KayeLimitation InquiryI just wanted to let you know that she was very helpful and I wanted to get her commended.
ROXASUK IdentityDelfin, Precious Eleanor1187453928989901880150010/23/2025Rivera, ThomasUnauthorized transactionsThe lady helped me and she is the most kindest and I'm grateful for her. She is the most helpful and kind. I've been with PayPal for 15 years but only the lady helped me with my concern.
ROXASUK IdentityDalmino, Josie1466783784470950553294810/24/2025Hinola, KennethLogin (Password issue)I'm so thankful because Josie helped me with my transactions. Josie assisted me through out with my concern.
MANILANA Disputes Debit CardServacio Jr, Ramon*0600060057176098087786710/20/2025Semila, Rhenz RhendellPPDC Dispute FilingI just want to let you know how amazing he is. he went above and beyond. he was very kind, very professional and very patient.
MANILANA IdentityGuingab, Jeremy0600038369176036503998910/13/2025Lambot, Mary AnnFile a DisputeI want to praise Jeremy one of your representative I spoke with concerning my problem. He is handling it absolutely not only efficiency but he's using the most courteous manner that I ever encountered and I thank you so much. I'd like him to receive that evaluation.
MANILANA IdentityReyes, Andrei00035299201758565500112309/22/2025Lambot, Mary AnnReport fraud or SpoofI wanted to compliment one of your representatives I spoke with regarding the possible Phishing process going on her name was Andrei.
ROXASNA IdentityEmpino, Gene Reynald756108877027718175495610/14/2025Pagunsan, WindelWithdrawal Issuevery kind excellent, understanting, he resolved mycontinue the wonderful service in PayPal
ROXASUK DisputesQuicoy, Febelyn'00036097851760978833160610/20/2025Lequip, Allie RoseDispute InquiryFeb has been absolutely brilliant. She has the highest point from me. She was a lovely lady.
MANILANA DisputesPontines, Jenny06000303671760816070170210/18/2025Cabaluna, Sofia NicoleCx wanted to add money to their PP account. TM educated cx on how they can add money to their PP account.Jen does a super job. She's professional and takes the time and patience. She was polite. She did a good job.
MANILANA DisputesGeroleo, Ana Lourdes0600018998176074256844110/17/2025Cabaluna, Sofia NicoleCx called in having trouble making a payment to their PP Credit. TM checked the account and asked the cx if they were using the app or the website. TM assisted the cx in making a payment using the website which was successful.She is a good employee. I appreciate her. She's amazing.
ROXASNA DisputesLaurenio, Daniela'181459283048700041254010/21/2025Bautista, Kenethdisputesshe's very instrumental in resolve ling the case. she corrected everything. she's knowledgeable and nice.
ROXASAU IdentityCondino, Melissa1454368809283868805140510/22/2025Publico, JerlenThe customer was issues logging in to his account.I spoke to Mel and she is very helpful and patient with me.
ROXASROW CS & RSVirgo, Jeniebabes228273054085976080265210/21/2025Bergantinos, Franz Kierchange card currencyCustomer wanted to commend Jenny for resolving his issue quickly and efficiently.
ROXASNA DisputesGuion, Aguinaldo2012005151950462032150010/21/2025Dagumanpan, ArjadeDIsputeAndy was so kind and cared so much,
MANILANA IdentityArvisu, Kisses'00035344761760739432294210/17/2025Maraon, NormanCx has 2 PayPal account and she want to transfer the funds from the old account to the new one and close the old account.the representative that I was just with did an excellent job and this is my first time calling about this situation and this will also be the last because she helped me with everything. She was very, very nice. I just wanna make sure that she got recognition because she had a lot of patience with me. I appreciate that y'all have her
ROXASNA AccountBarrera, Bonnie Andrew'06000410451760917672128610/19/2025Barredo, Daisy MaeLoginI had a great experience today. The agent I spoke with was very kind and helpful, but I especially want to commend the previous teammate who assisted me earlier. He was a wonderful person—very attentive, knowledgeable, and someone who truly listens. Thanks to him, my concern with my PayPal account was resolved smoothly. I’m grateful for the support I received and appreciate the professionalism and care shown throughout the process.
ROXASNA IdentityFerrer, EJ060004755717607413571622.410/17/2025Jore, Jomarie Konstantin IIWithdrawalI just wanna greet the great worker. He helps me to transfer money from my acct.
ROXASNA IdentityFerrer, EJ060003688717607240503200.410/17/2025Jore, Jomarie Konstantin IIFraud EmailI want o tell you the the young gentlemen is very delightful.
ROXASNA IdentityOcumas, Christine060004232717605408411050.610/15/2025Jore, Jomarie Konstantin IIProfile Changes and Billing AgreementI wanted to say how good she was. Great job today in resolving my problem. she speaks very clearly, I can understand her. She's very good quality person. She emailed me more information. Sje went above and beyond.
ROXASUK IdentityCahilig, Ruselle Kaye193545357821073258048:4910/21/2025Azuro, Mary GraceDispute FilingI just wanted to say that Kaye is absolutely brilliant! She resolved my two issues, and I’m really happy to say it was a fantastic experience.
ROXASNA InvestigationsTenales, John Rey'5569143160352413827360010/20/2025Clavaton, KruzxannePayment HoldHe helped me and explained everything. I was supposed to be irate but he calm me down and thank you all for being understand and caring.
ROXASGlobal Pay LaterTondo, Joshua'545434987939547114689510/20/2025De Guzman, John VincentAccount UpdateI wanna give a commendation for the assistance that i was asking and explained to me as well wherein I tried it multiple hours ago and previous agent failed, all in all I was able to get the satisfaction
MANILANA InvestigationsTabunag, Emmanuel Jan Earl0000715414176080113861010/18/2025Ginay, Jessa CristinaAH calling back to resolve the limitation on the account, was asked by previous agent to upload his POI when call got disconnected. Account has Information Request (Identity). TM assured to work on his limitation and upload his POI. Tm reviewed the account and moved limitation to review and provided 24 hours up to 7 business days. Educated AH that once limitation is resolve AH can transfer his funds to his other PP account.I was just want to let you know that he really help me out, he got me what I needed. Please give him a raise, he need a raise.
MANILANA DisputesPadua, Arthur Glenn'06000070521760363035195310/13/2025Calma, Rona MayDispute FilingGlenn was very helpful and cancelled all transaction and said that I will be refunded eventually. He did an awesome job, he was very efficient in his job and helpful. He's helped me out!
ROXASUK DisputesDe Jose, Jan Cedrex' 00011144601760706323188110/17/2025Lequip, Allie RoseDispute InquiryVery very helpful. Really really lovely. I appreciate the time she take to provide a resolution. It was the 3rd time I call and she finally resolve it!
MANILANA InvestigationsMangulad, Johnrey James00035209801760799676;156010/18/2025Dailisan, Maribel74 years old reporting all LATTEX COMPANY LIMITED that cx wish to stop shipment/ cancel. TM see number of disputes already started and claim status was explained. Assurance given. Expectation set too.

2nd issue: P-R-UFM-596918739, PP-R-ESF-595976944,PP-R-WXC-595976869,PP-R-DOY-595976796 - review all other open cases to see which one is refunded.		He is very helpful and I am very thankful. I love your company. Anyhow, thank you to James, he is very kind and good and I just want to completement him.
MANILANA IdentityBere, Em Jay Noel7562696861867376966187410/18/2025Matutina, Julie AnneGeneral Inquiry/ Login IssueI was going through my emails and came across the monthly PayPal balance update. Unfortunately, I clicked the wrong button, which caused an issue. I decided to call PayPal for help, and Em Jay answered the call. Right away, I could tell he was articulate, knowledgeable, and genuinely compassionate. He handled the situation with professionalism and resolved it successfully. I want to express my appreciation for Em Jay’s excellent service. He made a real difference, and I sincerely hope his contributions are recognized. He’s an outstanding individual who deserves continued support and consideration for future opportunities.
MANILANA IdentityBere, Em Jay Noel756255792826528669696010/18/2025Matutina, Julie AnneRemoving Account LimitationI would like to recommend your man. Thank you so much.
ROXASGlobal Pay LaterBorda, Lourgene'560901231625189314245610/17/2025Arabia, Nhel BryanPay Later InquiryYour staff had handle my concerned efficiently. She is very patient and kind. She resolved my issue
ROXASNA IdentityBarrera, Bonnie Andrew'201231481074737796660010/18/2025Barredo, Daisy MaeLogin"I was a little bit panicked. He helped me and resolved my issue, and explained it to me in a way that I would understand. He is very calming."
ROXASNA IdentityBarrera, Bonnie Andrew'1255880526009157263210010/17/2025Barredo, Daisy MaeLoginhe is awesome, he is the only one that made it happen, he is excellent, he is a keeper,
ROXASNA DisputesAlegria, Princess Sharah Jade'162842865308028021562510/12/2025Pelayo, Arianne JoyPending Txni have such a positive interaction with her ... that i just wanted to ... you know tell you tell us supervisor about it you know ... really ... appreciated ... um the experience that i had with her she ... you know ... all my questions patiently and look into my issue and you know ... everything ... you know um ... politely professionally ... with a lot of courtesy ... very very knowledgeable
ROXASNA IdentityBarrera, Bonnie Andrew' 06000502691760657880104810/16/2025Barredo, Daisy MaeDispute FillingI just wanted to tell you how respectful and courteous he was to me on the phone. He made it easier for me, and I just felt confident that PayPal is going to get my money back and do what they have to do. He spoke very clearly and was understanding when I talked. I appreciate it when somebody can make you feel better, especially with so many scams out there—you just never know anymore. I felt confident that PayPal is going to take care of me, and that you have a good associate to help me
MANILANA DisputesPublico, Jonalyn1301426417385637036187810/16/2025Kalingasan, KirkLogin issues/void Pay in 4 pending authorization"I just wanted to tell you that she did a great job today. She made sure that her and I communicated well...."
MANILANA DisputesManatad, Baby Jasper*1384378287720334832150010/18/2025Bagwan, Kristal ChasteDispute Filing"I was talking to Jas, she was marvelous, knowledgeable, patient, very helpful, went extra mile, thank you for hiring her!"
MANILANA IdentityGuingab, Jeremy7561540751160589299167210/15/2025Matutina, Julie AnneGeneral Inquiry"I want to commend him for his outstanding effort in resolving a dispute. He demonstrated remarkable patience and professionalism throughout the interaction. His approach successfully calmed a very upset customer, and his performance was truly excellent."
MANILANA IdentityBere, Em Jay Noel562831195227668369624010/15/2025Matutina, Julie AnneLogin Issues"Kudos to Em Jay for delivering outstanding service—he consistently exceeds expectations."
MANILANA IdentityBere, Em Jay Noel7561609517881951726228010/15/2025Matutina, Julie AnneLogin IssuesEm Jay was incredible. I was facing many challenges and felt lost, but he helped me understand everything clearly. I truly appreciate his support. Also, PayPal has been outstanding—extremely efficient and reliable.
MANILANA IdentityBautista, Crystal Mhye125378062474729940868010/17/2025Lumabad, Donald JayTransaction made on their account, they want to cancel the first transaction, but it's already completed. 4842864473130886644 this is the wax accountI would like to recommend your agent, Crystal, for being extremely helpful and supportive throughout the process.
MANILANA IdentityAvila, Ivy Julia212499102541553828565010/17/2025Lumabad, Donald JayProfile change - updating phone number."I would like to let you know that she was very kind, very patient, she could have been frustrated with me but she was not."
MANILANA Disputes Debit CardBoco, Janica Alice*0600018388176064759775610/16/2025Semila, Rhenz RhendellPPDC Pending AuthThe last agent that I was with gave me a superb session. She did a good job.
MANILANA IdentityLumio, Queenie Marie0000703058176012906055310/10/2025Bon, DebbiePhishing emailI received an email about a possible fraudulent charge, and I was able to talk to that woman.I didn't understand what her name was, but the you guys easily took care of it. I really appreciate PayPal, whenever this happened you easy to take care of it. The service is also 100%.
ROXASNA IdentityOro, Mariel11440 secs10/17/2025Barredo, ReaUNauthorized Transaction.I just want to commend Mariel for helping me. She is the right person for the job.
ROXASNA DisputesCirilo, Ana Rose0003541684175794979060709/15/2025Doloso, John MarloTransaction InquiryDirect resolve my problem. and she helped me so well. She jumped me through the hoops and i will continue being a paypal cx.
CEBUNA IdentityLodovice, Ryan00035045341760380134160810/13/2025Baldo, Leah ClaudineCustomer is calling because she's having trouble logging in the account. Teammate informed cx had multiple accounts wc could've caused the login issue. CX created a new acc.I just want to let you know what a good job Ryan did. I've been calling for 2 months trying to login and it keeps telling me to create a new password. Every time I called, they keep telling me to wait 24 hrs. Today, I got Ryan and he solved my issue within 10 minutes. I'm really grateful to him. He did a great job, he saved me a lot of headache.
ROXASUK IdentitySarmiento, Xian Yan'482748181334875015065010/17/2025Cruz, Rachelle MaeThe customer cannot login to the account, teammate as able to resolve the issue.Tremendous help and resolve my issue. 10 out of 10.I'm very happy with paypal.
ROXASUK IdentityPaderes, Sherlyn Ann'148291437997102070560010/18/2025Cruz, Rachelle MaeThe customer wants to update the paypal.me id, teammate resolved the issue.fantastic job and the person I spoke to resolve my issue instantly. Your compnay is amazing and I'm so happy with PayPal.
ROXASUK IdentityBalontong, Nino Shary'116809130479572821350010/18/2025Cruz, Rachelle MaeTHe customer cannot login to the account, teammate offered balance transfer. Issue reoslved,The teammate is fantastic and resolve my inquiry right away.
CEBUNA IdentityAlberca, Chyl00035367771760197217'115510/11/2025Baldo, Leah ClaudineCustomer is calling about a transaction on her account. Teammate filed a dispute.She was so helpful in resolving my issue and clarified the issue incase this happen again. She was so kind to go through it.
ROXASUK DisputesSion, Noel James*163104867935567800114:3710/17/2025Bechayda, Baby JaneDispute Inquiry - Change reason from INR to SNADJust want to provide positive feedback to gentleman. I want to give him 10 out of 10 for being so helpful.
CEBUNA IdentityIllut, Shiena119328823662466369278509/29/2025Arcamo, JeanDispute inquiryI just want to say she did a very good job. I appreciate her. She is expectational.
CEBUNA IdentityRicafort, Gerald217713770253919032695610/10/2025Tarongoy, Chester VicAdd CardI was speaking with Lucas, he was with me, stayed with me and very patient. I want you to know how glad I am. "
ROXASNA IdentityResurreccion, Rodel John607243772979629194990010/16/2025Barredo, ReaCustomer would like to resolve the limitation.I just wanted to give the previous representative a complement for helping me he was really nice and helpful.
MANILANA Disputes Debit CardBarcenas, Mary Frances Therese6055841956855173640252010/16/2025Alvaran, Irish NicoleMultiple concern about PP productShe is very professional and very patient. She should be a trainer.
CEBUNA IdentityYpon, Kirstein00035457451760471844170710/15/2025Dacoron, Grace AnnINR disputes: automatic refunds for charges to ACTITECH LIMITED. Explained to customer how automatic payment works. Cancelled autopay and prevent cx from closing his account. Original inquiry was to close his account.I was frustrated with the charges but Tina was exceptional, thorough and remarkable. We need someone like her in the frontline so you should keep her.
MANILANA DisputesMeleganio, Mary Joy0003551791175986479775210/07/2025Narvaez, John JerichoGeneral inquiry/nonprofit/ add and confirm bank"She was able to figure out my problem, she knew what exactly to do took care of it for me and it's all wrapped up, I'm so relieved and happy."
MANILANA DisputesSantos, Therenz Anne06000494171759508992140810/03/2025Leal, Maria JasminLog in issues"young lady helped was so sweet and kind, thank you and she's very wonderful young lady"
MANILANA Disputes Debit CardOrdonez, Mary Ann0000703012175951337791210/03/2025Plotena, Tenesee AndeBalance InquiryShe's very knowledgeable, very polite and very professional and I guess with a proper training she could be promoted to higher level position. She's a keeper and very loyal to the company.
ROXASNA IdentityOro, Mariel5573848246119002085210010/16/2025Belvis, KyraLoginshe took care of my concern she did a job well she is patient
ROXASNA IdentityOro, Mariel603936549445530986166010/16/2025Barredo, ReaLoginI just want to let you know that she did an amazing job and she fixed the issue.
MANILANA InvestigationsSauro, Sheryl Kay0003509173176056657042010/15/2025Mondragon, Mary Icy BlairFile a dispute for INR; service not received. Instant Payout was issued by the system.She did a good job. The service was fantastic
ROXASGlobal Pay LaterDucanes, Razel'227717810277486399258510/16/2025De Guzman, John VincentLoginI wanna tell you what a good job she did she helped me in everything. she was very patient with me.
MANILANA InvestigationsOjeda, Kenth Genard00035463561760473014116510/14/2025Mondragon, Mary Icy BlairCX wanted to return 3 of the products received because she experienced allergic reactions. TM filed a SNAD case.I wanted to give a commendation to the person provided exceptional service and was very thorough.
ROXASGlobal Pay LaterMagluyan, Gemelou Joshua'563491581519259770546510/11/2025Epalan, Lovly AnnPay Later InquiryI want to praise him so being so wonderful. I've been trying to sort the problem for 3 days and glad to received an assistance from the representative. I wanted to provide him a credit.
ROXASGlobal Pay LaterBorda, Lourgene''215439527306949626124610/16/2025Arabia, Nhel BryanPast Due repaymentDid a very good job and the only person on paypal who called me back and was very professional.
MANILANA DisputesUlpindo, Janusz Jerard'0600039734176046536770010/14/2025Dumangeg, Riel MaeCx sent money and the receiver informed him that the funds is on hold. Cx wants to cancel the transaction. TM highlighted Buyer Protection. TM filed a case. TM discussed escalated case process.I just want to let you know that a lot of people make out to complain but in this case, I just want to congratulate you for your team because Janusx was able to help me and just want you to know that you have a wonderful team.
ROXASGlobal Pay LaterBajande, Jemima'162920980809798920889510/16/2025De Guzman, John VincentAccount Updatei wanna give her a record that she provided a good service, I ll have my secretary give her a letter for the good customer service i received she assured me that everything would be okay, Ill have my secretary send a letter to the headquarters
CEBUNA DisputesAdventurado, Mhary Antoinette'06000602721759428567204410/02/2025Campo, JaysonCX needs help to make his account work to be able to make transactions. TM checked the account and run security steps and had the customer make the transaction but it still shows him the old card and not the new card that he just linked. CX was still unable to use the new card and TM advised CX to wait for the system to refresh and have him try to do it again after 24 hours. CX then asked for a supervisor to commend the TM for trying to help."I just wanted to thank her for what she did... she was fantastic, she was thorough. She was kind, patient, she resolved the issue. She nailed it."
CEBUNA DisputesGomez, Divine Grace'522572767593288253372010/09/2025Campo, JaysonCustomer is calling to get clarification about a refunded transaction. TM was able to explain and share refund process and time frame. CX then commended TM for the help."I just want to tell you how good of a job she did. Her understanding and she explained how refund works... Tremendous job."
CEBUNA DisputesCarcagente, Rodmar Van'00035217231759270637118409/30/2025Campo, JaysonCX is calling to get clarification about a Pi4 transaction. TM checked the transaction and shared the details of the Pi4 repayments in which there was a first attempt that got denied by the bank and there were only 3 completed repayments. CX also asked for a refund that they did not get, TM checked and confirmed that the payment was refunded right away after the transaction was made and it may not show as a credit but CX was just not charged. CX then commended the TM.Rod is really amazing, he was very clear... You're very lucky that you have him.
ROXASNA InvestigationsDenosta, Marrianne'1857425407954373453168010/15/2025Clavaton, KruzxanneDispute InquiryShe help me and resolve an issue in my mind for a long time and I appreciate her.
ROXASNA InvestigationsAlgoso, Kyla Joy'5596172371038193281186010/15/2025Clavaton, KruzxanneLimitation InquiryShe's been amazing, a good employee. She is patient and knowledgeable and she resolve my issue.
MANILANA Disputes Debit CardEspenilla, Shella0003507314175993108965010/08/2025Ricohermoso, FlorendaPPDC Direct depositShe did a great job and she resolved my concern right away.
MANILANA Disputes Debit CardEspenilla, Shella0600022534175977665968310/06/2025Ricohermoso, FlorendaPPDC General InquiryShe was knowledgeable and she knew exactly she was looking for - excellent employee.
MANILANA IdentityDela Torre, Alyiah Erich Mae151352362317637861554010/12/2025Matutina, Julie AnneLogin IssuesI would like to extend my heartfelt appreciation to Alyiah for her exceptional support. She was incredibly helpful and patient throughout our interaction, ensuring that everything was handled smoothly and efficiently. Her dedication and professionalism truly made a difference, and I’m grateful for her assistance.
Please let her know how much I appreciate her help—and if possible, treat her to a well-deserved coffee on my behalf!
MANILANA InvestigationsMangulad, Johnrey James00035488121759343261;192010/01/2025Dailisan, MaribelPayment hold issue, need funds to pay bills, cx declared no goods or services involved

The following were made to help the cx get access to fund
-Link and confirm
-Step up ( Log in )		Oh my goodness! He is the most patient, he is excellent. He is just amazing.
CEBUNA IdentityLigalig, Clarisse Joy126326809474428222752010/15/2025Vargas, RicaLogin"Give the lady a raise. I have spent two weeks trying to get into my account and I've spoken to different representatives but only she was able to do it."
ROXASNA AccountBartolata, Rodel Jr00035079211760448528145210/14/2025Bombales, Unica VeniceProfile Change"I have been having all kinds of problems trying to get this PayPal account straightened out. Del has been so professional and kind — I really appreciate that he took care of it."
MANILANA DisputesBarona, Ralph Stephen06000394111760131077319510/10/2025Leal, Maria JasminAh called in regarding a recurring payments she did not authorized. TM cancelled the automatic payment and activated PPBP by filing a dispute.He helped me with everything and I was grateful for that.
ROXASNA DisputesGuion, Aguinaldo218692825408801003660010/14/2025Dagumanpan, ArjadeDispute InquiryAndy was kind and helpful
ROXASUK DisputesQuicoy, Febelyn'00036541491760457320186810/14/2025Zaragoza, Neil JunDispute InquiryHow helpful the women is. I was already frustrated but she understand me where I'm coming from.
ROXASUK DisputesCuare, Rey John'00036193821760454126153410/14/2025Jimera, Demi FloreaDispute InquiryNo problem at all. Issue is with the merchant. Cost is packing more that the product. Everything is resolve for me. Thank you!
ROXASUK DisputesLegaspi, Amiel Dave'0601649366176044140850310/14/2025Dela Ostia, Methyl WhyneBilling AgreementThe service is very satisfactory and he deserve a gold star!
ROXASNA InvestigationsFlotildes, Realyn1654163007798259377119410/09/2025Chua, Tania KayeRemoving My LimitationI just wanted to tell you that she is wonderful! She was incredibly helpful and personable and amazing!!
ROXASUK DisputesLopez, Jean00011073971760429895152010/14/2025Lequip, Allie RoseDispute InquiryI just wanted to say how helpful she was. She makes sure I have an extra time explaining my issue. She did a great job!
MANILANA InvestigationsBuarao, Ridjei00035558341759846482;48010/07/2025Dailisan, MaribelNotification received about a 137.80 USD cause the cx to call PP.
TM asked if cx sign up for any auto payment and cx declared none
To help TM canceled the auto pay
Dispute the charged as INR - Dispute explained		I've been a long time user of PayPal and it's rare for me to even call customer support but my experience today makes me love PayPal more.
I am trilled. Than k you very much.
MANILAROW CS & RSBergonia, Alexander00007072371760369829250410/13/2025Dayrit, AriannePayment hold"Almost 2 weeks that my issue is on going. He really helped me a lot and walked me through. .. I am very satisfied and I really want to commend, Alexander, for a job well done."
MANILANA Disputes Debit CardFernandez, Andrea'154021752995221149360010/14/2025Maghari, MyronManage card block by riskI've been trying to put a right a bank account in PP 20 times. No none can get to link it. Your agent was patient and knowledgeable and she did it for me. I wanted her to have kudos! She did for me, I wanted to do it personally for her.
ROXASGlobal Pay LaterBajande, Jemima'1182576011166068844263510/14/2025De Guzman, John VincentAccount Update | ATOjem was very very very helpful in protecting me and my money helped me with my phone and address and old account I wanna say you need more people like her, she very knowledgeable, good job
ROXASNA IdentityAzarce, Nikko185920006671533930585010/12/2025Dadivas, Cleiah MaeFile a DisputeNick was friendly, helpful, and resolved my problem. He was my angel. Please take good care of my angel!
ROXASNA DisputesGuion, Aguinaldo170996169099569908790010/13/2025Dagumanpan, ArjadeDispute Inquiryhe help me resolve the issue I had
ROXASNA IdentityLesigues, Kate Leslie060003983017603675781099.210/13/2025Jore, Jomarie Konstantin IIDisputeShe was very helpful and patient with me. she's wonderful
ROXASNA IdentityDelos Santos, Jeahnt Laurence06000168701760026252845.410/09/2025Jore, Jomarie Konstantin IIDisputeI just wanted you to know that the young lady is helpful and patient. She resolved my concern smoothly. I really appreciate her.
ROXASNA DisputesGuion, Aguinaldo219101911449070362560010/13/2025Dagumanpan, ArjadeDispute InquiryHe was had helped me a lot.
MANILAROW CS & RSPolonio, Dimple'00035065491760039637240810/11/2025Sumayo, Julius NinoDispute Inquiry / Unauth case / GCash transferDimple did a great job. I just really need to commend her. She was able to manage everything that I never thought I knew; Walked me through; she was very kind, and she was very nice.
MANILAROW CS & RSColico, Jessa Faye'0003545825175961159955110/05/2025Sumayo, Julius NinoCIP / Limitation / KYCThank you to you and your company for having Jessa. She has been such an angel. The assistance that she gave me is a top notch and I am feeling relief.
MANILANA Disputes Debit CardDimayacyac, Jeneth00035617051760309952159210/12/2025Hugo, Hezel JamesPPDC ApplicationI want to talk to you about Jen because she is excellent and wonderful. She helped me get a PayPal Debit Card and explain how it works. She is very patient in assisting and spoke a very good English. She is Extremely helpful and kind. Don’t give her up.
ROXASUK DisputesAnuales, Neste Rose'2073091938184929484360110/13/2025Lequip, Allie RosePhishingYour colleague which has a name Rose, she's very helpful, kind and patience. She help me will my issue.
ROXASUK DisputesSalvador, KC'06016176431760108148219910/11/2025Lequip, Allie RoseTransaction InquiryI just want to commend that lady that answered the call. She was very nice. That lady answered who answered my call did her best to answer my question.
ROXASNA DisputesErenio, Remelyn174730152674169967060009/11/2025Dagumanpan, ArjadeTransaction InquiryRem she was very patient and assisted me very well. She deserve a complement.
ROXASNA DisputesVillorente, Aira KhrystineN/A42010/12/2025Legaspi, MelissaCustomer would like to issue a refundYeng is excellent she was able resolve the important matter for really quick. She in amazing.
ROXASNA IdentityAzarce, Nikko175382856150002244685010/11/2025Dadivas, Cleiah MaeAdd MoneyNick handled my situation wonderfully, he was terrific!
ROXASNA IdentityErandio, Maila121728518156280026855010/11/2025Dadivas, Cleiah MaeLoginThe person I spoke with was wonderful, she made my life easier.
MANILANA InvestigationsTabunag, Emmanuel Jan Earl06000648181759957803240510/08/2025Ginay, Jessa CristinaAH has been issue of withdrawing funds from her PP balance for a month now. Also requested a card but haven't received one. AH just want to access her balance using her bank/card. TM helped AH add her bank and withdraw funds from her balance but still not going through due to risk. TM offered to refund the money to the sender but AH refused to do it because she was promised by previous supervisor that she won't need to do it and was given the 24 hour timeframe and AH need to get the funds because she needs it for her mother urgently. TM then offered to request a check for the AH which she agreed so she can access her balance.I've been compromised for weeks now and the person I spoke with today, he went above and beyond. My mom is dying she's with her last days of her life and I've trying to get my money out of my PP account so i can drive out there and he finally made it happen when other PP could've easy don't even call me back.
MANILANA IdentityGuico, Angelo Rean00035466591759340103120610/01/2025Lambot, Mary AnnPhishing EmailI just want to give a raise for Angelo for his wonderful service. He is very kind, efficient and reassuring.
ROXASNA IdentityCalsena, April Dexter5324895747538851218185010/12/2025Patricio, Sidney El Cidprofile changesi wanted to give him props and a hi-five. i was a customer service member like him so i know how the numbers work and yet he still stayed with me till my issue was fixed,. i think he needs a bigger paycheck.
ROXASUK IdentityAbag, Jay1877283127638591961N/A10/12/2025Olano, DavidLoginI'm ringing to compliment your man, as he helped me with my issue. I'll surely give him a five star. He was so calm and patient.
ROXASNA IdentityPantaleon, Laurence0003539209175979202966010/06/2025Dadivas, Cleiah MaeAdd MoneyHe handled the problem right away and did an excellent job. He deserves a raise.
CEBUNA IdentityVillacampa, Ricky06000371281759707402109410/06/2025Dacoron, Grace AnnTransaction InquiryI've got an amazing amount of information and I want to you to know how wonderful and helpful Ricky is. I am greatly relieved and if possible, give her a reward. She was fabulous.
ROXASNA IdentityVales, Queenie Marie Jories4815456701254098956256410/11/2025Patricio, Sidney El Cidpaypal payment linkWe were just assisted by queen she walked us through with steps i just want to commend her for her exemplary service. I want to thank you for everything.
ROXASNA DisputesBordan, Jon Bonjam'1501403362048700278720010/07/2025Bautista, Kenethdisputesjon is such a good job he was very patient and kind. he's beyond our expectation
CEBUNA IdentityBallesta, James00035332961759779355139510/07/2025Dacoron, Grace AnnWithdraw fundsI just want to tell you how wonderful Jamie is and how helpful that woman is. She so polite and so patient.
ROXASNA IdentityOcana, Keth David2225981293675758158255510/11/2025Patricio, Sidney El Cidtransaction inquiryDavid was an absolutely professional with what I needed help with. He was instrumental in helping me in getting my full access to my account. I just want to give him a credit for what he exactly done, he settled my mind at ease
ROXASNA IdentityBunol, Alvin Joshua06000479051759681139118210/05/2025Calizo, Jason BengonManage BankI can't thank him enough he was thorough and was patient, he did an awesome job.
ROXASNA IdentityBunol, Alvin Joshua124200877703945784660010/05/2025Calizo, Jason BengonManage BankI wanted to commend Josh he went above and beyond he did a very great job.
MANILANA DisputesSuarez, John Paulo0003529132176004509751810/09/2025Cabaluna, Sofia NicoleCx called in reporting a transaction they didn't authorize even if they don't have an account. TM ask the full number of their funding source used for the transaction. However, cx is not comfortable in providing any of those information. TM suggested to dispute the charge with their financial institution.He was very helpful. Very patient and gave the information that I need.
ROXASNA IdentityArboleda Jr, Arnel2059462628251923489600010/11/2025Patricio, Sidney El Cidtransaction readingHe's so wonderful he was great. He spend a lot of time for me. He helped me tremendously. He was so impressive, I’d give him an 11 on a 10-point scale
MANILANA DisputesTrigo, Mechel Ann00035559741760109572141210/10/2025Leal, Maria JasminCx called in requesting a refund for an unwanted billing agreement. TM checked the account and advise cx that they will cancel the automatic payment. TM highlighted PPBP and disputed the charge. TM provided the dispute timeframe. TM assisted the cx with their active subscriptions.I just wanted to tell you how great Ann was. She was very patient, very professional, handled me very well. I was able to tell her the problem and she fixed those.
MANILANA DisputesDe Quiroz, Sheila Mae*122595676894121706172010/10/2025Bagwan, Kristal ChasteDispute FilingI just want to let you know that Sheila is WONDERFUL, KNOWLEDGEABLE, SHE WAS A SWEETHEART. I JUST LOVE HER!
MANILANA DisputesCampo, Christine May0003562294175995053886310/08/2025Cabaluna, Sofia NicoleCx called in wanted to cancel the automatic payments in their account. TM checked the account and educate cx that they will cancel the automatic payment. TM disputed the charges and delivered the good news.She was absolutely wonderful and let me tell you that I was on I've been on the phone off and on for an hour and a half today. In terms of trying to take care of this and she is the only person who was how she was so helpful and she did everything that I needed, and I really appreciate it.
ROXASNA InvestigationsFlotildes, Realyn*4819102728280482363168010/10/2025Clavaton, KruzxannePayment HoldsShe really help me out and she was able to maneuver the situation and she were able to stay cool and understand.
MANILANA DisputesLago, Ragine755677349637581427293510/02/2025Arce, John Lestercx called in inquiring if he can turn off and turn on his PayPal account to be charged via Google since his wife is charging his account every week.She was very helpful and very polite. Her enunciation was beautiful. I understand every word she said. She did a good job.
MANILANA InvestigationsGonzales, Patricia Jeawil Jane188371980118573622789710/10/2025Melgar, Paul RendonAH called about resetting up their account. Assisted first in logging in to the account. Sent password reset link but AH wants to manually reset password. Did walkthrough for sending money and made a trial transaction to their friend and it go through using their debit card. Further educate about questions they have on their PayPal account as it has been a long time since they last used it.I want commend professionalism of jewel she was able to answer my question resetting up my debit. commend she is the kind of employee. . very courteous.
ROXASUK DisputesAnuales, Neste Rose'0003624013176009891164110/10/2025Robles, Ray CarlTransaction InquiryThis girl called Rose, she's the best thing that happened to PayPal. She helped me with the payment that was taken without my authorization and canceled the payment.
ROXASUK DisputesHorario, John Rey'00036570411760095877120210/10/2025Lequip, Allie RoseDispute InquiryI'd like to express my appreciation for the staff who helped me. He was able to give me my money back.
ROXASUK DisputesQuicoy, Febelyn'0003621279176008853791210/10/2025Lequip, Allie RoseDispute InquiryShe was really really good. She was able to resolve my concern. I can't thank you enough PayPal.
ROXASUK DisputesObafial, Mark Gyzzynn0003622724175914602273209/29/2025Robles, Ray CarlDispute Inquirywell a lovely bunch of stuff you guys have ... really really made my day
ROXASUK DisputesAnuales, Neste Rose0003624013176009891164110/10/2025Robles, Ray CarlTransaction InquiryThis girl called Rose, she's the best thing that happened to PayPal. She helped me with the payment that was taken without my authorization and canceled the payment.
ROXASUK DisputesGallardo, Kian Jan0601617553175898434192409/27/2025Robles, Ray CarlDisputei just want to take that five stars
ROXASUK DisputesNuguid, John Carlo0601611130175889385668109/26/2025Robles, Ray CarlTransaction Inquiryit's because it's a brilliant
ROXASUK DisputesBarroa, Cyrene0601607781175889053144409/26/2025Robles, Ray CarlDispute Inquiryso polite ... so friendly ... and and ... i really ... i i really am so grateful for the wonderful service
ROXASUK DisputesPeremne, Tanya Kyle06016164761758783712200109/25/2025Robles, Ray CarlDispute Inquiryvery good you knvery good you know i'll get over loan on the phone calls and stuff so obviously she helped outow i'll get over loan on the phone calls and stuff so obviously she helped out
ROXASUK DisputesAlejandro, Crisnavel0601636895175855562197109/22/2025Robles, Ray CarlDispute Inquiryis extremely valuable to us i'll be sure to commend the representative on the job
ROXASUK DisputesAlejandro, Crisnavel0001105251175854168768910/22/2025Robles, Ray CarlDispute Filingjust to let you know how a customer that is good excellent ... communication that's extra which is brilliant thank you very much
ROXASUK DisputesHabulan, Nicole06016149251758540291111209/22/2025Robles, Ray CarlTransaction Inquiryvery helpful
ROXASUK DisputesBarroa, Cyrene06016256221757940926227709/16/2025Borres, KiecyDispute InquirySay is done a first job. He made my situation easy, she manage to restore my faith and she done really well. She active really well in PayPal's behalf very effecient and make sure to get box of chocolate.
MANILANA IdentityDomingo, April Mae00035060341760047379156410/09/2025Bon, DebbieDispute filingShe's very helpful and polite. She did a great job.
MANILANA IdentityFlores Jr, Gil06000500541760029222106010/09/2025Bon, DebbieDispute filingI want to put a very good word for Mr. Gil. It was a very smooth, easy process. He was very knowledgeable, very clear, easy to understand and hear. He was just an overall great employee. He's amazing and perfect!
ROXASUK DisputesDelfin, Precious Eleanor225109625709334921853.2010/10/2025Azuro, Mary GraceLogin issueI was just helped by Page. She was patient with me even though I was slow, and she made sure to assist me every step of the way. She's marvelous!
ROXASUK DisputesGan, Mikael Van0601621284175776129192809/23/2025Robles, Ray CarlTransaction InquiryMiks is amazing
ROXASUK DisputesYap, Alleiah Kaye0003633522175767365446109/17/2025Robles, Ray CarlDispute InquiryThe young lady she was so helpful to me she is brilliant
ROXASUK DisputesBernas, John Vincent0601637031175759669761510/21/2025Dela Ostia, Methyl WhyneTransaction Inquiryhis professional and how precise and clear.
ROXASUK DisputesBarroa, Cyrene00036008211757344849147909/18/2025Borres, KiecyDispute InquiryI love PayPal and I would like to thank her for her help
ROXASUK DisputesMartus, Feleah Mae0003649002175734184369109/18/2025Robles, Ray CarlDispute InquiryShe was very help and she is a lovely lady
ROXASUK DisputesGallardo, Kian Jan06016240041757333519112409/18/2025Dela Ostia, Methyl WhyneRequest Refundmy concern was been resolved today
ROXASUK DisputesBernales, Christelle Ann0003649315175725714974209/17/2025Robles, Ray CarlPromotionShe was very Helpful
ROXASUK DisputesGan, Mikael Van06016172341757143961137609/17/2025Sarabia, ArleneAdd FundsMiks absolutely amazing he clarify the information and give me a peace a mind about the issue
ROXASUK DisputesPacurza, Rhea00036508431756724286154109/01/2025Robles, Ray CarlDispute InquiryShe was so good and she help so i am going away happy.
ROXASUK DisputesPacurza, Rhea0601643094175646917598309/16/2025Robles, Ray CarlDispute Inquirythey did a really good job.
ROXASUK DisputesLopez, Jean00036595211760004994152110/09/2025Lequip, Allie RoseDispute InquiryShe's beautiful. She sorted my issue. She's a lovely lady. She was able to resolve my issue.
ROXASUK DisputesPacurza, Rhea'06016222251759846167101810/07/2025Zaragoza, Neil JunDispute InquiryThe lady that helped me was amazing, I was angry and frustrated but she stayed calm and polite. She is amazing at her job and she was really good with people even though their frustrated. She basically stopped me from having a panic attack today. Thank you so much.
ROXASUK DisputesPaulo, Pauline'0003606357175975487296510/06/2025Robles, Ray CarlFile a disputeI would just like to say Pau handled my query very well and I got nothing but good things to say about the service I received. I was quite stressed but she was able to provide a resolution and I would like to show my gratitude by provided positive feedback.
ROXASUK DisputesPaulo, Pauline'06016619761759566220197710/04/2025Robles, Ray CarlFile a disputeThe young lady that helped me was amazing, I got problems with my vision and disability so she was very patient and kind with me, she's advised me on the right way to go and if you can thank her on my behalf, I'm really grateful.
ROXASUK DisputesBernas, John Vincent'0601607555175942401080110/02/2025Robles, Ray CarlFile a disputeI would like to say thank you because you have solved my problem very smoothly
ROXASUK DisputesPeremne, Tanya Kyle'00036492101759311664165910/01/2025Lequip, Allie RoseAccount recoveryI would just like to say that you guys have great customer service. You helped me sort my old dormant account, you guys absolutely saved me today, I have been trying to resolve this in years. Thank you.
ROXASUK DisputesObafial, Mark Gyzzynn'00036227241759146022176609/29/2025Robles, Ray CarlFile a disputeWhat a lovely bunch of staff you guys have! Really really made my day. Not because he got the claim sorted for me but just how he spoke, how he handled the situation, what professional people you have employed, I am so proud to be a caller today to be able to pass on my commendation for your staff. They are brilliant. Why aren't every company like you?
ROXASUK DisputesGallardo, Kian Jan'0601617553175898434192409/27/2025Robles, Ray CarlFile a disputeThe chap that I spoke to was very very helpful, he put my mind at ease and very attentive so I just wanted to give five stars, the best review I could give.
ROXASUK DisputesNuguid, John Carlo'0601611130175889385668109/26/2025Robles, Ray CarlManage cardWhen things go wrong in the past, you are so good at helping people out and I feel so secure using PayPal, it's just brilliant
ROXASUK DisputesBarroa, Cyrene'0601607781175889053144409/26/2025Robles, Ray CarlDispute InquiryCy, is just very professional, very polite, so friendly and I am really so grateful for the wonderful service that you give me and congratulations to you if you are the person who trained Cy
ROXASUK DisputesPeremne, Tanya Kyle'06016164761758783712200109/25/2025Robles, Ray CarlDispute InquiryThe service was good, I get overwhelmed with the phone calls and stuff so obviously she helped me out with the type up I really appreciate that as well, the communication and everything I said to her, she wrote it down as well. She did it very quickly in uploading the evidence and stuff.
ROXASUK DisputesAlejandro, Crisnavel'0601636895175855562197109/22/2025Robles, Ray CarlDispute InquiryYour customer service adviser has helped me out and she has put my mind at ease, I have been worried so much because the eBay seller is threatening me and I just wanted a refund for the damage on the item. Your colleague who I spoke to handled it so well, she handled it really well and I just wanna give her a really good feedback.
ROXASUK DisputesAlejandro, Crisnavel'0001105251175854168768909/22/2025Robles, Ray CarlDispute InquiryHer customer service skills are excellent. Communication etc. is brilliant thank you very much
ROXASUK DisputesHabulan, Nicole'06016149251758540291111209/22/2025Robles, Ray CarlDispute InquiryShe was brilliant, because I had a problem with a scam company and they were taking money off me and I rang you. The lady that helped me was really really good and she just got on with it and she was very polite and she has put my mind to rest.
ROXASGlobal Pay LaterDela Sada, Michaela*559171689068227756277710/08/2025Barrios, Mary AnnRefund InquiryI would like to commend Micah for providing me with outstanding customer service. I had been on the phone for quite a while, and she was able to resolve my concern efficiently.
ROXASNA IdentityEndab, Jela'2099224137566884789258010/03/2025Barredo, ReaThe customer contacted about a Phishing email and he would like to login in the account as well.I just want to let you know that Angela was so patient with me. She spent half an hour with me over the phone. I am 84 and I fought a war so I was left behind by technology and I admit I'm pretty dumb with it hahaha. Anyways I'll have my grandkids work with this, please let Angela know I put out a good word for her. She deserves a raise!
ROXASNA IdentityOro, Mariel'1604668133777251242166710/01/2025Barredo, ReaThe customer would like to login and start using his account and card.I just want to let you know the young lady that helped me was very nice, very kind and patient. Which is important, especially with your line of work. She definitely deserves a raise!
ROXASNA IdentityOro, Mariel'2005827484572313183171310/03/2025Acuyado, ArvinThe customer would like to login and withdraw the balance in the account.I just want to let you know that she is a complete angel, she was so nice and very patient with me and I am a 74 years old that don't know anything. I want to share what a lovely experience with her. Mariel deserve a raised.
MANILANA IdentityArias, Jenina Marie06000526421759845072307610/07/2025Bon, DebbieATO and dispute filingNina was really exceptional. She guided me through the steps before she end the call. She did above and beyond to address my concern.
ROXASUK DisputesDilla, Ronald165530720255207083598208/12/2025Jimera, Demi FloreaDispute FilingI'm happy with alex very re assuring, handle the matter in minutes, fast and efficient. to say thank you.
ROXASUK DisputesDilla, Ronald2018226762040239841108909/20/2025Jimera, Demi FloreaDispute Inquiryjust want to say thank for all of you guys. I don't speak english but he listened to me understand me. Thank you so much and appreciate all the hardwork. especially the gentleman who assisted me today.
ROXASUK DisputesAdonay, Lorena00011076801758548473127309/22/2025Jimera, Demi FloreaCustomer regarding a book order from Black World Books for £19.33 that he never received. Despite the seller claiming the item was delivered, they provided no tracking proof and told the customer to contact the delivery company himself, which upset him. When he challenged this response, the seller abruptly closed his support ticket, claiming the issue was resolved.

Teammate was able to filed a dispute on his behalf, and immediately processed a full refund to his bank account. Customer was extremely pleased with the service and specifically asked to speak with a supervisor to commend the agent's professionalism.		I found it difficult at the beginning that didn't provide the service. I usually use PayPal when I don't have an account you never failed me if I have problems. This lady treat me with respect. Talking to your colleague an immediate refund to resolve my concern.
She's an ambassador of PayPal. She did what I was expecting and did not look how big or small the customer is. She provided a good customer service. I know PayPal is a real deal that will back me up. Thank you to your colleague.
ROXASUK DisputesSabolbora, Angel Gennie'06016615681754744826157608/09/2025Jimera, Demi FloreaCustomer called about a damaged Chinese wok purchased on eBay for £6.99. She was frustrated because eBay hadn't responded to her complaint. Due to her anxiety and other health issues, she found the situation stressful. Teammate offered a courtesy credit for the full amount as a one-time exception due to the customer's 17-year relationship with PayPal. The customer was told she could keep the damaged item and wouldn't need to return it. The customer expressed strong appreciation for PayPal's customer service, comparing it favorably to Apple and her bank. She asked to speak with a supervisor to commend Angela's service, and the call concluded with mutual thanks.Just want to say that I thank you Angel. She had good work habits to deal the situation in a positive way. Thank you for PayPal to look at your customers. You come top of the list.
ROXASUK IdentityBalberona, Ryah Mae00036477601759829198422410/07/2025Olano, DavidUAAI've had troubles with my email account and you advisor was so good and patient. She helped me resolve my concern and that's why I'm so thankful to her.
ROXASNA InvestigationsFlotildes, Realyn1473367415430024291360010/07/2025Clavaton, KruzxanneChargebackShe is very helpful and I will give her 10 stars
ROXASNA InvestigationsMagdaluyo, Claire Mae6071653459774680865252010/07/2025Chua, Tania KayePayment HoldI just wanted to let you know that she was so nice and went beyond. She's awesome and did great a job!
CEBUNA DisputesLopez, Michelle Ann'0600055696175771346690209/12/2025Jamolin, Zemlester AaronCX is calling to get a refund because the seller had keep charging her more despite only having 1 transaction. TM checked and canceled the billing agreement to stop future charges and filed a dispute for the transactions. TM then provided education that 2 of the cases were instantly refunded and the other 2 cases will be monitored and escalated and refund time frame were shared. CX then commended the TM for the help."She did a great job, she's really good."
ROXASNA InvestigationsRoxas, John Anthony1851567233001458672420010/07/2025Clavaton, KruzxanneDisputeI just wanted to say that he had rectified couple of issue that I have. He was patient and understanding and he is above and beyond. He is willing to rectify all of the issue and I just wanted him to be recognize.
ROXASROW CS & RSAman, Justine Carl06000245541759519981102910/03/2025Geronimo, JobelleWithdrawal status- Customer wanted to cancel or expedite a completed standard withdrawal to bank.I just wanted to give a shout out to jay... he did help me ..a lot even ... yeah i just need to some information ... he is knowledgeable in terms of ...PayPal processes ... and whatsoever and ... helpful.
ROXASNA IdentityReodava, Eric06000527511759513653134410/03/2025Katigbak, RonaldLogin Issue/DisputeI just want to put a good word. He did a very good job. He was spot on and he took care two problems at once I didn't even know I had in the first place.
ROXASNA IdentityAbunas, Mc Brandon00035121401759504238267510/03/2025Katigbak, RonaldLogin Issue Old AccountI would like you to give Rence a praise because he was wonderful and very patient and took time to answer all my questions and in the past I've been dealing with the people in PayPal but Rence is the one who helped me so I wanted you guys to give him a Praise.
ROXASGlobal Pay LaterDela Cruz Jr, Romualdo'136172729622296021270410/07/2025Bueno, Noel GemFacility Agreement"I would like to give a feedback he was very helpful and resolve the issue. I wanted to say thanks."
MANILANA DisputesHipolito, Allen James00035179451757533401402309/11/2025Valenciano, Daisycx ci for updating credit card on file and make a purchase using the new card. ADD funds on the PP account.thank you for alex ... he pieces english perfectly as you do as well ... and i when i try to get you know information that i need ... to contain ... a person ... and something that i can clearly understand and he's determined to resolve the issue whatever it is and he barely you know over me looks over the top of me when the guys who says that you gave me ready have to say i gotta tell you i when i find somebody like that i think it's important to say something 'cause more likely if i do i'll find somebody like that the next time i call in
ROXASUK DisputesZulieta, Vanessa210334772677512052642010/06/2025Tolentino, FerdelynDispute Filing"Van is exceptional! I’m not feeling well and not in a good state of mind to explain my situation, but she understood and resolve my case and handled it in a nice and calm way."
MANILANA AccountApit, Sunday Dawn00007134931757348469158509/08/2025Bon, DebbieManage PhoneShe is truly wonderful—positive, polite, and courteous, with a great sense of humor. Her tone and kindness are remarkable. She’s amazing—a real gem. You should definitely keep her!
MANILANA AccountDomingo, April Mae00007092701758310249128109/19/2025Bon, DebbieAccount closureShe was very reassuring and excellent in helping me in closing my account. I feel great appreciation. I feel great. She was excellent in dealing with older person
MANILANA AccountFerrater, Princy Elyn00007103911758231423127609/18/2025Bon, DebbieManage Card and Recurring paymentAll of the representatives that I have spoken to in PayPal were very professional, courteous, respectful, and friendly. This young lady was exceptional. All your representatives are representing your company and themselves very well. I'm an old person, I'm not familiar with a lot of things that can be done. She is really special. Great service on resolving my issues.
MANILANA AccountAgustin, Joseph III0000706507175804433293009/16/2025Bon, DebbieProfile Change and Dispute InquiryI was just putting a good note that, Joseph, did a good job.
MANILANA IdentityNopies, Angelito7553368562267654103108009/23/2025Matutina, Julie AnneDispute FilingI received an excellent service from the young man that helped me and I just want someone to know that he's very kind , very insightful very helpful and made me feel good about PayPal.
ROXASNA InvestigationsFlotildes, Realyn06000452001759504479101010/03/2025Chua, Tania KayeDispute FilingCustomer wanted to commend the teammate for being fast and efficient. Stated that she was very good and help me with my concern.
MANILANA AccountSildo, Breanna Rose06000170051757690500217609/12/2025Bon, DebbieLink and verify bankShe has been amazing. how impressed with her patience even through my frustration about an hour ago took her time to explain everything and she make sure on keeping me calm. Asset to PayPal and she deserves a raise and to move up!
MANILANA AccountArevalo, Emmanuel Louis0003541692175760138399109/11/2025Bon, DebbieTransaction InquiryHe is very knowledgeable and polite. He deserves a raise.
ROXASNA IdentityBunol, Alvin Joshua0003514510175951408780310/03/2025Acuyado, ArvinCancel Billing AgreementI just wanted to compliment Josh, who helped me with my problem. Someone had billed my credit card company — it was unsubstantiated. I used a profile I hadn’t used before, and he was very helpful and knowledgeable. He resolved the issue, and I just wanted to let you know that.
ROXASNA IdentityBunol, Alvin Joshua0003509701175942645957210/02/2025Calizo, Jason BengonDispute FillingI want to tell that it was a pleasure renewed my confidence with PP he was terrific.
ROXASNA IdentityBarrera, Bonnie Andrew'561890951563315561461610/04/2025Calizo, Jason BengonManage AddressI just want to say andy was able to help me I was concerned that the address was incorrect, assured me that the right address was on my account was so sweet and so nice.
ROXASUK DisputesCuare, Rey John'755555482947034629666809/29/2025Lequip, Allie RoseWithdrawal IssueThis is the person I spoke to right now was very informative and the information under step by step information and she was great
ROXASUK DisputesCuare, Rey John'0003644664175916457766810/01/2025Lequip, Allie RoseWIthdrawalThis is the person I spoke to right now was very informative and the information under step by step information and she was great
ROXASUK DisputesCuare, Rey John'00036404831759483685101610/03/2025Lequip, Allie RoseDispute InquiryI just want to say that he was able to able to resolve my issue and he was amazing!
ROXASNA IdentityBarrera, Bonnie Andrew'154107088085698388860009/22/2025Calizo, Jason BengonLoginLeave a good review, very professional and awesome.
ROXASNA IdentityEmpino, Gene Reynald'2237236070123673854462010/04/2025Barredo, Daisy MaeDispute Filling"This guy Gene—no joke—is the best representative for 19 years. Please recognize Gene; he deserves to be in a better position. He is extremely smart and caring. I have zero problems with Gene—he is excellent. He is top-notch, the best of the best of the best."
ROXASNA DisputesSelorio, Kathleen Joyce'153187265754534615490010/04/2025Pelayo, Arianne JoyPAYPAL CREDITshe was very helpful
ROXASNA IdentityMacaculop, Chona562436353362467876660010/04/2025Patricio, Sidney El CidLogin issue, crypto concernsthis young lady really helped me. She got me in my account when i thought my money was gone and I was panicking. I hope every representative i speak to in PayPal is as nice as her
ROXASNA DisputesBillanes, Axcelle Mar'154845367846780299334009/23/2025Bautista, LeaDisputehe was a wonderful customer representative. he was priceless. Its the people that matters.
ROXASNA IdentityVillanueva, Gerlyn122839191388247459960010/03/2025Patricio, Sidney El CidPhishingShe was very excellent. I was pleased with the experience with her helping me.
ROXASNA IdentityEsporma, Hannah Mae562350565446609561360010/03/2025Patricio, Sidney El Cidmanage banki was gonna review she did an awesome job. she was really really patient with me. i had the issue resovled.
ROXASUK IdentityDela Cruz, Juhanah'157652009296526125860010/02/2025Cruz, Rachelle MaeThe customer is reporting unauthorized payment, teammate accepted the ATO case and deliver the good news.I just wanted to say she is fab, she's good and sorted out all my problems. She's lovely.
ROXASUK DisputesMujal, Archieval755660976792751385080410/02/2025Zaragoza, Neil JunTransaction inquiryreally happy with the customer service very good
MANILAROW CS & RSBergonia, Alexander00007001471758817512122009/25/2025Joyosa, Arascelycancel automatic paymentAlex, listened, immediately his calm verbal demeanor gave me the assurance I was dealing with an empathic CSR. He completed checks on what I verbally conveyed and verified further by asking me relevant questions. Luckily for me my query was resolved within a short period, much shorter than the stipulated SLA time frame. I did not expect a call. It's ok to talk to the AI but I really appreciate the human connection. I am so greatful with the call. Alexander went beyond service excellence.
ROXASNA InvestigationsBarona Jr, Johnson*1405185199135321259180010/02/2025Clavaton, KruzxanneLimitationsHe help me and John is very attentive he is very good, patient and I was heard and he is asking smart question to figure out to help me. He was very smart to handle the issue and he was impressive.
MANILANA InvestigationsJacinto, Althea Mae06000389801758996881352009/27/2025Ginay, Jessa CristinaCustomer got scammed and had unauthorized activities from PP and Venmo, was asked to provide POI and Bank Statement to her PP and wants to make sure if it's really from PP since cx can no longer provide anything for the bank since it's old. Also wants to have her husband's PP account reinstated and explain pending transaction.I just want to let you know that Athea has been above and beyond, I'm sure that when she took the call she didn't think that it would be on the phone for an hour but she know that we had a situation where in it was a fraud case and got scammed and she has been so patient and so helpful. I just want to let you know she has done wonderfully well. I even had my husband an account that he never went ahead and set up but yet he got confirmation that he needed to agree and confirm his email address and the scammer got it so she found it and deleted it for him.
ROXASNA IdentityMontialto, Mary Rose153021400139024952660209/29/2025Dadivas, Cleiah MaeLoginRose handled my issue and helped me regain access to my account. She made sure it was secure and that nobody else could access it. She was informative, patient, and truly supportive throughout the process.
ROXASUK DisputesLegaspi, Amiel Dave'00036067041756999671126309/16/2025Lequip, Allie RoseTransaction InquiryHe really understand what my concern and there's really a big help.
MANILANA DisputesBongulto, Kevin'0600055279175814433377809/17/2025Rodillas, RhodoraRefund Inquiry- cx was double charged for multiple txns funded by the bank. Cx asked how long does it take for those refunds to be credited back to the bank. TM explained that it should take 3-5 BDs or sooner depending on the bank's process.He did an amazing job and covered everything. He did a fantastic job over-all and answered all my questions. He was very quick and knowledgeable.
MANILANA DisputesEvangelista, Christian'06000236071759355673251410/01/2025Leal, Maria JasminReceiving Funds- The money was sent to an old PP acct of the recipient by the sister, but cannot access it due to old information. AH requested to transfer funds to the new acct (Balance Transfer)I appreciate Ian, his patience and his attention with details. I don't usually receive customer service like he did. He really help us a lot.
ROXASUK DisputesMujal, Archieval755577996736102772395609/30/2025Zaragoza, Neil JunFile a disputethe person that i spoke was really nice
ROXASUK DisputesAcervo, Erika060164459817591567530601644598175915675309/29/2025Zaragoza, Neil JunFile a dispute since the customer did not received an itemvery polite and very efficient, I was quite upset however the agent suitable rewarded
ROXASUK DisputesDasig, Symon John`06016459431758114202259509/17/2025Zaragoza, Neil JunDispute inquiryI wanted to give your agent a 5 star
ROXASUK DisputesAnuales, Neste Rose06016497951759327017400010/01/2025Lequip, Allie RoseDispute FilingShe went an extra mile for me. She was so good.
MANILAROW CS & RSFernandez, Fersa'0003557360175613259359008/26/2025Sumayo, Julius NinoWithdrawal to cardI just want to give commendation to Fersa for helping me today because I able to talked to
like 5 persons yesterday and today. So I want to give her a commendation for the job well done.
MANILAROW CS & RSMadarico, James Kyle'0003517066175768588459509/13/2025Sumayo, Julius NinoCX is having troubles logging in due to the short codes not being able to be received in their number. I turned off the 2FA after doing SUA with the customer. They said that I was able to assist them quickly."Let him know that is the rocks store i have been on the phone for an hour ... being transferred to several departments ... but it only took James less than five minutes to resolve the issue."
MANILAROW CS & RSAlkhalidi, Fatima Asaad'00007004101757686828118409/13/2025Sumayo, Julius NinoHold inquiry release funds. Provided POI and POA.I just want to let you know how good of a job she has done today. She helped me with my concern and give her a big tap on the back.
MANILAROW CS & RSLucero, Sherilyn'00007013041757341035332209/09/2025Sumayo, Julius NinoPayment on hold / Release FundsSo all the patience she has with me all through all the process you know um she got all the options that she has on ah ... that she has on her hand and I really appreciate it... um you know very easy reasons that we're gonna go far ... just to make sure that my funds will be released.
I keep up the good work!
ROXASNA DisputesTipon, Kenneth Emmanuel Jr560279506044711507782009/22/2025Dagumanpan, ArjadeTransaction InquiryJason was very nice, he was so kind
ROXASNA DisputesFrancisco, Pauline Joy183681374862778541580009/29/2025Dagumanpan, ArjadeDispute Caseshe did a great job and very polite wonderful
ROXASNA DisputesBillones, King Jether206779158411454831072010/17/2025Dagumanpan, ArjadeTransaction InquiryJet really help me, I appreciate him so much and I like PayPal.
ROXASNA DisputesOrtiz, Arian Mae189722276947743464150010/01/2025Dagumanpan, ArjadeTransaction InquiryShe is a good employee, she was very helpful.
ROXASNA InvestigationsHermosisima, Maria Finah2136853014707736351300010/01/2025Chua, Tania KayeMultiple ConcernsI just wanted to let you know that she was very professional, polite and awesome. She gave exquisite customer service and did a fabulous job!
MANILANA InvestigationsBuarao, Ridjei00035583961759272630112309/30/2025Mondragon, Mary Icy BlairPayment holds in the account. TM informed CX that a ticket will be submitted for an early release.The representative was very helpful.
ROXASNA IdentityBarrera, Bonnie Andrew154107088085698388860009/21/2025Calizo, Jason BengonLoginLeave a good review, very professional and aweso
ROXASNA IdentityBarrera, Bonnie Andrew557843226802425426160010/01/2025Calizo, Jason BengonDisputesI just wanted to let you know how wonderful Andy is he very professional.
ROXASUK DisputesPeremne, Tanya Kyle00036492101759311664165910/01/2025Lequip, Allie RoseBalance transferI just have quick customer service and was able to help me. You have absolutely save me today.
ROXASUK IdentityLamayo, Alvin00011046051759236685247009/30/2025Olano, DavidThe customer called about the unauthorized transaction made on their account. Teammate reviewed the account and filed an unauthorize case. Due to indication, teammate decided to accept the case and refunded the customer.I just want to commend the guy, he was wonderful. He made my day!
ROXASNA DisputesArca, Christopher135186799357919668656909/30/2025Pelayo, Arianne JoyDispute FilingHe help me, I was having breakdown and he calm me down.
ROXASGlobal Pay LaterDela Sada, Michaela*605342971932848910380809/30/2025Barrios, Mary AnnPending pre-authorizationShe’s professional, efficient, very polite, and resolved my concern immediately.
CEBUNA DisputesSullano, John TR'0600001298175925397476209/30/2025Campo, JaysonCX called because he can't use his card for the transaction. TM checked and explained internal security process and helped the CX to update the name and also advised CX that he can also link a bank account. CX commend the TM for the help."She is amazing.. very nice, very sweet, she answered my questions and explained it to me and I loved it."
ROXASNA IdentityJulian, Kristine Rose'120181616558773921960009/30/2025Areno, AngelaVerify AccountI just wanted to let you know that she's lovely helpful very to the point and she was confident and knew how to answer things correctly . Very professional attitude and thoughtful demeanor.
ROXASNA IdentityCartujano, David'221886168710686306270009/30/2025Areno, AngelaLogin IssuesThank you for having such a wonderful rep. He helped me in a tremendous way. Such a very kind human being.
CEBUNA DisputesCaderao, Joyce Monica'00035188311758309267100209/19/2025Campo, JaysonCX is calling to get help add money to the account as it's not working. TM checked he account and sent email to CX so she can set her balance holding account. CX was able to set up balance holding account and TM walked her through to add funds and CX was able to do so. CX also asked help how to send money using the email address and TM walked her through with the steps.CX asked for a supervisor to commend the TM."Joyce was very patient, very calm, she answered all my questions, she was amazing.. She's an asset to your company."
CEBUNA DisputesLeyson, Mary Ann'06000621861758410531180309/20/2025Campo, JaysonCX is calling to get help make a transaction as it won't go through. TM checked the account and helped CX to update the phone number in the account and also run security step by asking questions. CX tried to log in account and check merchants that will give option to pay using PP Credit but it still now showing. CX advised for CX to try at a later time as system won't allow it due to multiple failed attempts. CX asked for a supervisor to commend the TM."I just want to let you know that Ann helped me a lot today.. you have the best representative on the team... I'm old, she helped me, she was not frustrated with me."
CEBUNA DisputesSullano, John TR'00035242031758654153132509/26/2025Campo, JaysonCX is calling regarding her case as she can't get any resolution. TM pulled up the guest transaction and case and closed it in buyer's favor and provided education about the refund process. CX asked refund for the return shipping costs and TM provided education about return process and offered a voucher as one time courtesy. CX asked for a supervisor to commend the TM."The young lady was excellent. she's a keeper... She's a life saver, I really do appreciate her assistance."
ROXASUK DisputesQuicoy, Febelyn'0601652046175923303755809/30/2025Lequip, Allie RoseDispute FilingI am very happy how she helped me with my concern. I am 71 years old and she easily understand my issue.
ROXASUK DisputesCuare, Rey John'0003644664175916457766810/29/2025Lequip, Allie RoseWithdrawal IssueThis is the person I spoke to right now was very informative and the information under step by step information and she was great
ROXASUK IdentityDiocena, Karl Vincent'0601625760175861125599810/23/2025Olano, DavidLogin Issue (CSTS affected)"I just want you to know that Vince is an absolute credit to PayPal, he's good, he's helpful. I got a problem for a week, and he told me that I'm not the problem and I'm so glad about him. You tell him thank you!"
MANILANA DisputesMica, Krysthine Kharylle06000617611758921624163709/27/2025Cabaluna, Sofia NicoleCx is calling about the cases they filed. Case closed in buyer's favor using LDP. Provided the refund timeframeI've been on this call for 3 hours now and nobody can help me, except for this gal. It was wonderful. Give her the highest customer appreciation rating that I could give her. I so appreciate her.
ROXASNA DisputesFrancisco, Pauline Joy159134102095505517134909/21/2025Pelayo, Arianne JoyDispute Inquiry"I just wanted to thank the last representative I spoke with. She was fantastic—she put my mind at ease, and I got my money back. Everything was resolved in just four days. She was very kind and spoke to me in such a pleasant way. She did a wonderful job!"
ROXASNA DisputesAlegria, Princess Sharah Jade520865706116780984352509/15/2025Pelayo, Arianne JoyTransaction Inquiryshe was very good to me
ROXASNA DisputesDe la Cruz, Gerard1560268415922478016131209/24/2025Pelayo, Arianne JoyDispute Filingwant to live ... or ... a bunch of kudos ... the ... to ... is ... places ... with ... ... my issue ... and ... ... so ... with ... explaining everything to me ... and i really appreciate what he does ... and i think he's a great asset to your company and i just wanted to let you know that ...
ROXASNA DisputesDe la Cruz, Gerard521389440942093297572109/23/2025Pelayo, Arianne JoyTransaction Inquiriesi mean she did an amazing job ... i mean just went above and beyond ... i'm providing additional information and that i didn't even request ... but he did a wonderful wonderful job
CEBUNA InvestigationsSiva, Xyruz Dominiquen/a43909/26/2025Baldo, Leah ClaudineCustomer was having trouble claiming rewards on the app. Teammate guided cx to claim on the website and was successful.Simon, was able to resolve the issue and was professional. He was effective and knowledgeable. He deserves a raise
ROXASNA InvestigationsDuco, Chennee Joy5544301133787559925120009/26/2025Chua, Tania KayeLimitationI just want to let you know that she did a really wonderful job! She was really helpful and professional!
ROXASNA InvestigationsPreciosa, Marie Antonette2201035507716381365120009/29/2025Chua, Tania KayeDispute FilingShe was able to solve my issue. She was diligent and I really appreciate her. Give her a raise!
ROXASNA IdentityDomingo, Jeric755453045400044379574109/27/2025Valencia, Isaiah ChristianPhishingI called today an I got Jeric. very wonderful representative who obtained my information and looked it up and promised me that my account was officially canceled back on the 21st. And we had a wonderful conversation joking around about I said that if these criminals would use their mastermind to something good, maybe we could solve world peace, get a cure for cancer or dementia. I just wanted to commend Jeric for, he just reassured me that my account was canceled. Absolutely, you need to know that Jeric was incredibly patient. Listened to everything that I have to say.
ROXASNA DisputesCiudad, John Lawrence4816775269237122579150009/28/2025Briz, Rexler JseanDispute InquiryI just have a couple of concern which the young gentlemen was able to help
ROXASNA DisputesGarbo, Maru174540073534105955884009/27/2025Briz, Rexler JseanDispute InquiryI just wanted to express my appreciation for Maru as she's very patient and helped me out with my concern.
MANILANA Disputes Debit CardDimayacyac, Jeneth00035179351759102291210009/28/2025Hugo, Hezel JamesUnauthorized Account Access"I been calling you guys for 3 to 4 weeks now and I would like to give an outstanding review for Jen. She is knowledgeable, pleasant and helpful. She has excellent English. She help with all the things I needed help with. It’s worth the wait to speak to her. "
MANILANA Disputes Debit CardSalas, Alexandra Allaine00035399511759084600112409/28/2025Hugo, Hezel JamesPPDC Activation"I want to tell you that the lady that talked to me is very kind, patience and helpful to me. I want make sure I tell you how good this lady was."
ROXASUK IdentityEbacuado, Khaleen Kaye1420692553217025725120009/23/2025Azuro, Mary GraceUnauthorize transactionKaye, I just want to provide some good feedback. She was very calm, supportive, and reassuring. She made me feel confident about what I was saying and truly listened to what I was talking about.
ROXASUK IdentityEbacuado, Khaleen Kaye165732906438951497396009/29/2025Azuro, Mary GraceTransaction inquiryKaye was not only very helpful, but also clear in her communication. She understood my issue and my question, and most importantly, she listened without interrupting.
CEBUNA InvestigationsBelargo, Mary Arne06000177171758908463220409/26/2025Arcamo, JeanCx wanted to setup a business account in order to setup their QR code payments but their ID needs to be reviewed and Cx cannot wait for a few days.She was incredibly helpful. Told me exactly what I needed to do. She was one of the most helpful customer service people that I have dealt with.
ROXASNA IdentityAzarce, Nikko'1649556118437062048100009/28/2025Areno, AngelaLogin Issues"I just want to let you know how great of a job that guy is doing. He helped me through everything. Very impressive. "
ROXASNA DisputesDe la Cruz, Gerard00035204471758575632179909/22/2025Pelayo, Arianne JoyDispute Inquiryi just wanted to tell you that i really appreciate his good customer service because i've been calling paypal ... like every day for two weeks and ... there has been some confusion i have multiple cases that are opened and he was able to ... listen like actually hear me ... and get to the bottom of what's wrong ... and fixed some issues that make me feel better ... and i just i recognize that he went above and beyond ..
ROXASNA DisputesComala, John Vincent00035635271755802551166809/21/2025Pelayo, Arianne JoyDispute Filingi just want you to know that is that c j that i was just talking ... web ... a few minutes ago ... i just want you to know that this was the kind of employees he had to keep ... they know what they're talking about ... they know how to resolve ... problem
ROXASUK DisputesBriones, Lorrie Miles2146181597908532374105109/24/2025Clavel, SheevaDispute InquiryI find all of you so lovely every time I speak to you. I just think that you came from the Philippines. I want to specially say that Lorrie is so sympathetic. She's been wonderful and I am so grateful to Lorrie. Well done on training her. Don't forget to tell Lorrie my compliments.
ROXASUK DisputesPractisala, Pearly Ann1979003950721090233112209/17/2025Clavel, SheevaDispute InquiryI just wanted to thank your staff member for being helpful.
ROXASUK DisputesBacas, Maxine Rose6054538734768719240182009/09/2025Clavel, SheevaDispute InquiryI get good service. 10 out of 10. The lady brilliant.
ROXASUK DisputesPardilla, Vian1829243393579893369272209/20/2025Clavel, SheevaDispute InquiryThis is my second time today contacting PayPal with the same issue regarding the case. The representative listened to me patiently and understand the issue. I've been with PayPal for a long time and I always have a great experience. Thank you.
ROXASUK DisputesCervanez, Pearly Jean204028196563651808971509/14/2025Clavel, SheevaDispute InquiryShe absolutely amazing, I wanted to give her 10 stars.
ROXASUK DisputesCervanez, Pearly Jean2178351741755529009269609/17/2025Robles, Ray CarlDispute InquiryShe answered every question that I have.
ROXASUK DisputesCervanez, Pearly Jean221904399987203097871509/07/2025Contemplo, JerelynDispute InquiryShe's very helpful she resolve the problem, patient, very. She understand the issue, clarifies everything
ROXASUK DisputesCervanez, Pearly Jean2102584419751263069113109/07/2025Dela Ostia, Methyl WhyneDispute InquiryReally good very friendly and absolutely marvelous
MANILAROW CS & RSAlkhalidi, Fatima Asaad'00007121111758640940170209/24/2025Melgar, Paul RendonThe customer was trying to transfer funds from a Philippine PayPal account to an Australian PayPal account and link a bank account. They encountered system limitations, confusion around card confirmation, and account restrictions. But Fatima was able to suggest resolution and resolved the issue of the customer.I am very happy with Fatima, She resolved my issue. She went above and beyond, if there is something higher than that. Please commend her, She suggested it and resolved my issue
MANILANA Disputes Debit CardHeraldo, Rodney'06000403011759001290707009/27/2025Semila, Rhenz RhendellPayPal Cashback MasterCardI just spent the last 2 hours with your customer service. He was the first person that helped me for the last 3 months. He showed me settings that I did not know existed. He has a very logical mind, we were able to solve a very difficult problem. It's probably the most satisfying call that I've had with PayPal for years.
ROXASNA IdentityBenid, Rose Anne223171230191700286090009/27/2025Canalan, Mary JoyTransaction InquiryI asked for a supervisor to let you know how fabulous she is. She's very knowledgeable, very intelligent and very empathetic.
ROXASNA IdentityFrial, Dave Lee560564841282590467166009/26/2025Patricio, Sidney El Ciddispute filingThis gentlemen gave me what i needed. he was able to create a resolution which i dint get before from other reps and supervisors"
ROXASNA IdentityEmpino, Gene Reynald*153902692021064411345009/26/2025Andrada, Aliyah JoyDisputeI have never encounter a warm and kind human being. I am happy to speak with Gene, he should get recognize how outstanding he is. He made me calm down and made me laugh, he go above and beyond.
ROXASNA IdentityTamagos, Geremy Luke146686193593570326866009/26/2025Patricio, Sidney El CidPhishingthe young man did an excellent job. very professional and assured me of my safety. Money is money and speaking with him made me happy to be with PayPal. Tell everyone he did a great job
CEBUNA InvestigationsDiva, Allan Ray117604098189609174950009/19/2025Arcamo, JeanAH is calling about chargeback.I just want to let you know that is very helpful and patience. He is very clear and I can understand.
ROXASUK DisputesSalas, Ma Joyce0601655981175878972599209/25/2025Zaragoza, Neil JunDispute filing / Instant payoutShe was so helpful, I really wanted to recommend her since I've been in a panic all night.
ROXASUK DisputesIguis, Jessa154531334096165746145209/23/2025Zaragoza, Neil JunDispute inquiry"I'm really impressed with bella, I commend her for skills, friendly and helpful.
commendation"
ROXASUK DisputesDasig, Symon John06016459431758114202259509/17/2025Zaragoza, Neil JunDispute InquiryThe good man is very helpful, and very patience
ROXASUK DisputesBegaso, Jestine Marie0601644390175802362071909/16/2025Zaragoza, Neil JunDispute inquirythe agent is absolutely brilliant, thanks very much for the young lady
ROXASNA InvestigationsAlgoso, Kyla Joy*1509854942843544972180009/26/2025Clavaton, KruzxanneDisputeShe so sweet helpful and patient. Your (PayPal) a blessing and did a an amazing job.
MANILANA InvestigationsDenosta, Marrianne*557161665410823163154009/23/2025Clavaton, KruzxannePayment HoldsI wanted you to know that she needs to receive a credit I don't know how to say this but she help me.
ROXASNA IdentityZurbano, Ma Evonne*189327971702208868989709/26/2025Andrada, Aliyah JoyDisputeThank you and I want to give credit to the fine job she gave me. She have a great deal towards Customer satisfaction.
ROXASNA InvestigationsDuco, Chennee Joy197278564928755879969809/26/2025Chua, Tania KayeLimitationI just want to let you know that she was able to put my mind at ease and took care of my problem. Give her a gold star!
CEBUNA IdentityCulaste, Charles Christian206270698477288265252009/26/2025Vargas, RicaProfile Changes/Update"I've had Charles helping me for quite time now. He's wonderful and beyond of time. He was very patient, and I want you know that"
ROXASGlobal Pay LaterOmbega, Joey*201240045440615077420:5909/25/2025Barrios, Mary AnnMaking a Payment for Pay Later plan and Update Payment Method."I called a few times, and not all teammates were knowledgeable. However, Joey was extremely patient and very knowledgeable about my concern regarding Pay Later. He listened attentively and never interrupted me, even when I was venting about my issue. I truly appreciated his professionalism and empathy."
MANILANA Disputes Debit CardMasong, Michael Jr06000533311758813431169509/25/2025Alvaran, Irish NicoleAdd cardHe helped me. He never give up on me, very patient, and very responsible
MANILANA Disputes Debit CardGagarino, Lorenz Miguel00035023291758746755131109/24/2025Alvaran, Irish NicolePPDC Direct DebitI just wanted commend Axel. He did an excellent job. He is the 1st person to tell me that I needed to enable direct debit. I just wanted to let you know he did a great a job, he is very patient, and professional.
ROXASNA IdentityHierro, Alnie Glaze0000708986175864006447509/23/2025Pagunsan, WindelThe customer reported a transaction on her PayPal account. The teammate educated her about PayPal's Purchase Protection, which can be activated to help her receive a refund. The teammate then shared the good news and provided the expected refund timeframe.She did a great job and provided excellent customer service. I truly appreciate the support and the way the issue was handled.
ROXASNA DisputesGarbo, Maru5628951396844621771216009/25/2025Briz, Rexler JseanSend Moneythe rep that I was just with the phone with did a great job. She's really patient and resolved my concern.
ROXASUK DisputesConlu, Ma Josefa1492545457279441901105109/24/2025Tolentino, FerdelynDispute filingThe world is full of hatred. But Maria is so calm and she helped me open a dispute and I feel better now.
ROXASNA InvestigationsHonrado, Kristel Danielle1283798148271249599144009/24/2025Chua, Tania KayeWithdrawal/BalanceI just wanted to give a good report on the person that handled my concern. She was very pleasant and helped solved my problem! She restored my faith in PayPal!
ROXASNA IdentityNepomuceno, Shenie1769586013623020428212509/25/2025Patricio, Sidney El CidAToI just want to talk to a supervisor because the associate that I just talked to was extremely helpful for me. Somebody else hacked my phone. She was patient to help me with everything. Her name is Shen. On a scale of 1-5 I want to give her a 10. I want to give her $50 that would help her bill
ROXASUK IdentityDaquita, April'213447384122622659289509/04/2025Bulahan, Louie AntonetteCx called because she couldn't login to the PP Account. Tm updated the phone number and removed the old one. Cx successfully logged in to the PP Account.i wanted it to escalate my concern today. she really helped me get my issue resolved. i was able to login and use PP Again. I really want to highlight that shes the most helpful. Shes very well trained. i appreciate the customer service.
ROXASUK IdentityCeloso, Ma Christina'198492991654470885970009/09/2025Bulahan, Louie AntonetteCx called because the shipping address supplied on the transaction was incorrect. TM was able to educate cx and provided a resolution.i just want to give a feedback to the person that helped.
ROXASUK IdentityLamayo, Alvin'199696079480535216061209/05/2025Bulahan, Louie AntonetteCx called to report unauthorized transactions. TM assured cx about the PP Fraud Protection and refunded the unauthorized transactions. TM educated cx about the refund timeframe.I just want to leave a good feedback. The person who handled my call is really professional and handled it amazingly. Thank you for his help, great employee and good recommend for PP.
ROXASUK IdentityAbag, Jay'175374544261823627851909/10/2025Bulahan, Louie AntonetteCx couldn't login to the PP Account because of the outdated phone number. TM updated the phone number and removed the old one.I just want to give good review to a person that handled my case. 5 stars.
MANILANA DisputesMaravilla, Vincent Paul*00007036971758208547185209/18/2025Cabaluna, Sofia NicoleDispute Inquiry. Cx was calling about 2 disputes they filed. TM checked the dispute and delivered the good news in one of the transactions since it got refunded and for the other dispute, TM educated cx why they are responsible in returning the product. TM offered a voucher to reimburse the shipping cost.He was excellent. He's professional and helpful. He's so talented and empathetic. Congratulations on supervising Pablo.
CEBUNA IdentityCabillada, Roshiel Ann*7547007908975817414185209/06/2025Menchavez, GlennylUnauthorized TransactionRoshiel was very amazing. She was very helpful.
ROXASNA IdentityDelfin, Wenjiel*609419898703919867550009/23/2025Balgos, OdetteLoginN/A
ROXASNA IdentityDelfin, Wenjiel*197389385626927694978509/23/2025Balgos, OdetteLoginN/A
ROXASNA IdentityErandio, Maila*141055778215936395250009/15/2025Balgos, OdetteOtherdecline payment cx ask for supervisor for commendation
ROXASNA IdentityDalmino, Josie'139662934378294017754009/21/2025Balgos, OdetteLoginSolved
ROXASNA IdentityAlmasol, Shaira Rose2188889501670887792240009/24/2025Patricio, Sidney El Cidtransaction inquiryshe was extremely careful and patient, and creative with her options. such a outstanding ambassador of a very big company.
ROXASNA IdentityEsporma, Hannah Mae118935613814884194960009/24/2025Patricio, Sidney El CidloginHanna patiently waited and guided me through the process of setting up 2FA. She was absolutely wonderful — truly terrific!
CEBUNA IdentityCabahug, Harrvey131710767319694377052009/24/2025Vargas, RicaATO"He is very knowledgeable and accommodating. I am very pleased with PayPal. He is nice and was able to help me with my concern. I hope you take care of him. He's the best."
ROXASNA IdentitySo, Amber Mae2174393832155039648120009/24/2025Patricio, Sidney El Cidprofile changes, manage bankI wanted to tell you what a wonderful lady she was. she was so patient in helping me. so nice and told me exactly what to do.
MANILANA DisputesSibayan, Rogelle Joseph1546087755793873069121309/08/2025Kalingasan, Kirkcancel billing agreement. File INR claims for eligible transactions"He was wonderful, very knowledgeable, understanding and helpful. It's people like him that make people like me stay with PayPal...."
MANILANA DisputesBalili, Zheous Mhicaella220993983552071441895409/02/2025Kalingasan, KirkWithdrawal walk through. Customer spoke with other agents before and TM was the only one who told her that she only needed to withdraw the funds to her bank account."I just wanted to tell you that the girl I just talked to helped me in 5 minutes. I spoke with previous agents who were not able to help me. She is so knowledgeable and great."
ROXASUK DisputesSalvador, KC0003646185175855056584309/22/2025Lequip, Allie RoseDispute Inquiry"I just want to say that the lady deals my disputes in a very professional way. She's very friendly, helpful and lovely. I absolutely have joy speaking with her. I just want to thank PayPal for the wonderful service I received today. I really appreciate it.
ROXASNA IdentityBautista, Demmeth755331310564992652696109/23/2025Valencia, Isaiah ChristianDispute FilingJust wanted to tell what a great job Dem was doing. He was very professional. Very patient. He took care of everything. You can tell in his voice he was smiling and was very pleasant. Thought I could do something for him that's why I requested to speak to a Supervisor.
ROXASNA IdentityEspineda, Janine Nicole755342830526275057544309/24/2025Valencia, Isaiah ChristianDispute FilingI want to give Ling a 5 star. She was of great help. I was being scammed and she straightened it out. I just want to give Ling a kudos.
MANILANA DisputesSantos, Therenz Anne1405648606250420481187309/20/2025Kalingasan, KirkCancel billing agreements and file INR disputes for all eligible transactions."She was very helpful and nice and considerate. We've been on the phone for over 30 minutes and she kept on getting back to me to make sure that I was still on the line....."
ROXASNA DisputesAlcampor II, John II0003541619175829897355909/19/2025Doloso, John MarloCx wants to cancel a recent purchased placed on her account. Tm opened a dispute and cancelled the billing agreement with Temu.The tm was professional about my case and he was so nice.
ROXASNA DisputesDelfin, Vanneza0600056528175830780667409/19/2025Doloso, John MarloCx wants to return the items they bought and wants to get a refund for it but cx doesn't know how to do it. Teammate opened a dispute for cx and provided specific timeframes for any updates.Vanessa was a nice lad.
I really appreciate her ability to help me quickly and she understand my issue right away. She really cared and helped me a lot.
ROXASNA DisputesGerono, Queen Angel0003547927175831524081009/23/2025Doloso, John MarloCx wants to upload documents on a dispute they have to resolve it.she was terrific. She was polite and patient with me
ROXASNA IdentityGazer, Rodel5215726809667688400120009/23/2025Canalan, Mary JoyPhishing & Transaction InquiryI'm 86 yrs old and does not use PayPal very much, so I was completely confused how it works but Del was able to answer all my questions and she was helpful and patience for my charges.
ROXASGlobal Pay LaterBartolo, Joric'189592948114360176086709/24/2025Bueno, Noel GemDispute Filing"He's great and hard to find. I was able to communicate and he was very kind and I like PayPal. He did his best and very intelligent and effective."
MANILANA DisputesLago, Ragine0600030124175857650752409/22/2025Narvaez, John JerichoSpoof email / phishing"Rag did a fabulous job, I've been working all day long trying to get in touch with y'all because I received this morning 69 USD charge that will be put in my PayPal , she assured me, everything was okay. She did a most wonderful job, I want to tell you that she was an excellent, professional person."
MANILANA InvestigationsTuguinay, Gabrielle Marie00035092331758569714;54009/22/2025Dailisan, Maribel2 issues: Limitation ( User Profile Integrity ) and send money.
Cx tried to update the email but it was detected as link to another account which TM able to locate, validated using the address since name and email is given. After locating the other account, tm closed it to update the email on the account cx preferred to keep.		Gabby is very patient, I was all over the place, thank you for getting me squared away so now I don't have a limitation when it comes to shopping and that's important and I appreciate that.
ROXASGlobal Pay LaterDucanes, Razel604814450345644419489409/22/2025Gavino, Tranquilino IIIPay Later InquiryI wanted to let you know that the woman I spoke with was extremely helpful and knowledgeable she handle it professionally and care for my needs. she did a great job.
ROXASNA IdentityArboleda Jr, Arnel7551503038927669734197609/18/2025Acuyado, ArvinAdd bank and Profile ChangesI want to tell you how awesome he was, he is very professional, and he is very smart, it gave him a challenge, and he was able to resolve my concern.
ROXASUK DisputesMujal, Archieval557273645318818004172009/22/2025Alba, AileneDispute caseI was dealt with Archie, he was excellent. I was about to lose hope but Archie helped me.
ROXASNA DisputesLlegue, Bench Rhamsey207348875308565478590009/21/2025Briz, Rexler JseanDispute FilingI just wanted to give a 10 rating for bench. he was so helpful and nice. he's so sweet.
ROXASNA DisputesGarbo, Maru2032702750203278661246009/22/2025Briz, Rexler JseanDispute InquiryI just want to put a good word for maru since I had a case over 20 days ago and the last 2 representative that I spoke with had issues in communications. and this maru representative helped me out by filing the right dispute. She really listened to what I said and I am now confident about the dispute case
MANILANA DisputesTorres, Ma Luz Prescila'0600045899175822390487209/18/2025Calma, Rona MayCx seeing an unknown charge on her account. TM found the charge and shared the item details. cx recognized the charge and then requested for the account to be closed.She has gone out of the way to be helpful, patient, everything you would want in one of you employees.
ROXASNA DisputesDelos Santos, Hubert Clifford6071705615330404668138509/22/2025Briz, Rexler JseanPPDCI just got off with a phone with the phone from the most magnificent representative ever. He was thinking outside the box and he's amazing.
ROXASNA DisputesDelos Santos, Hubert Clifford0600054022175848787165809/21/2025Briz, Rexler JseanI appreciate hubert about the situation since he was able to assist me.I appreciate hubert about the situation since he was able to assist me.
CEBUUK DisputesManugas, Remalene06016361251758525168178109/22/2025Montesclaros, Sunday Mae• Unable to Login to the account.•Rema has fixed my issue. She's an angel and a credit to PayPal. She should top of her class. I have technophobe and I was speaking with someone yesterday for 30 minutes and it was not resolved. Rema helped me and I want to thank her."
ROXASNA IdentityGazer, Rodel181665754360310120160009/21/2025Canalan, Mary JoyTransaction InquiryI want to thank Del for handling my situation. Assuring me that everything is all set for my transaction.
ROXASNA DisputesDelos Santos, Hubert Clifford209696757784424234395309/21/2025Arban, CarolI just wanna commend the young fella I spoke to, Hubert. I made a purchase online...I was not aware where it's coming from, and he calmed me down, took care of everything. He should be commended, he made my day!I just wanna commend the young fella I spoke to, Hubert. I made a purchase online...I was not aware where it's coming from, and he calmed me down, took care of everything. He should be commended, he made my day!
ROXASNA DisputesSelorio, Kathleen Joyce1786943467846393817120009/20/2025Briz, Rexler Jseantransaction INquiryshe's wonderful, I have transactions for the last 6 months but I'm not aware about it. she's very patient and helped me out with my concern
MANILANA Disputes Debit CardOgoc, Meridith00035121021758403589151309/20/2025Hugo, Hezel JamesPayPal Cashback MastercardI talked to 6 different People today which seems like an endless loop between PayPal and Synchrony until I was able to talk to Edith who found the answer on how to manage my Cashback Mastercard. I even talked to a Synchrony Supervisor and they cant figure out how to help me. I was really pleased when Edith guided me on how to do it. She is a smart, personable and lovely person. You have one amazing team you got there,
ROXASUK IdentityNavarra, Danelyn0601625688175717603272209/06/2025Bedona, JonamaeATO caseI just wanted to speak to a supervisor to let you know how well she did. She is very good over the phone and i speak to a lot of people over support and often times they're very unhelpful but she was very very helpful.
CEBUNA IdentityGonzaga, Renie AnnNA210009/21/2025Taniza, GeralynUnauthorized TransactionThe girl made me love PayPal and people like her needs raise. She's just so awesome.
ROXASNA DisputesDela Cruz, Mary Joy'1239968828612099661156009/20/2025Romulo, ChaineeviTransaction Inquiry , Dispute filingThe customer service lady is very nice, she did a good job .
ROXASNA IdentityCartujano, David*5568285767922816662198009/20/2025Andrada, Aliyah JoyUAAHe is the person I get a hold of, he help me with concern cause my money was taken from me and my information was change. You should give him a raise and I am very pleased with his service.
ROXASUK DisputesGallardo, Kian Jan'06016496051758274491172809/19/2025Robles, Ray CarlFile a disputeI just like to celebrate your colleague who just handled the call, I am Neurodivergent and I know that you have identified at the beginning of the call and I felt that your colleague dealt with me respectfully incredibly respectfully, he went above and beyond to try and address my problem and I felt that his training and manner were exceptional to be able to listen to me and put me at ease and make sure that I felt ok.
ROXASUK IdentityMatta, Maeghan'1450213306965366967N/A09/20/2025Sto Domingo, DennisLogin/update phoneThis is my first time doing it myself and I was assisted by that Lady. I want her to have this commendation. She's the best and very helpful. Please do not let her go and she deserved a vacation.
ROXASUK DisputesMujal, Archieval208148244237830656642009/18/2025Alba, AileneCx is asking for a "Data Access Request"."I just want to say that I am happy with the service I received and will recommend PayPal."
ROXASUK IdentityAbag, Jay'120232175935155244083409/11/2025Cruz, Rachelle MaeThe customer cannot login to the account, teammate helped the customer login.Fantastic help
ROXASUK IdentityAbag, Jay'1202321759351552440178108/27/2025Cruz, Rachelle MaeThe customer cannot login teammate assisted the customer back in the account.She has been absolutely brilliant today. I worked in government so I now how hard it is to deal with customers, but she was brilliant with that. She deserves a raise and bouquet of flowers.
ROXASUK IdentityDuatin, Marbee Darryl'1742201798450125951389509/05/2025Cruz, Rachelle Maecx calls for an assistance on how to link a card. cx has no one to assist. and not doin online banking. code could not be sent. walk her thru on how to do things and help her out in every way.incrdible help and will definetely recommend.
ROXASUK IdentityCahilig, Ruselle Kaye'2104695109157889589142108/14/2025Cruz, Rachelle MaeThe customer cannot login to the account, teammate helped the customer log back in. Issue resolved,terrific job, very patient
ROXASNA IdentityNepomuceno, Shenie7550737048690310251165709/16/2025Acuyado, ArvinTransaction inquiry: The customer is seeing charges in the card.I want to thank Shenie, she did a wonderful job for me and I want you to let everyone know and I want her to be recognized. I want to thank you and the team as Shenie, she has the heart and she cares, and I really take time to those people who help.
ROXASNA IdentityEquinan, Jelame597751247698682992260009/18/2025Patricio, Sidney El CidPhishingShe was very knowledgeable and efficient. She took care of everything for me.
ROXASNA DisputesGarbo, Maru'187135940227176203768709/18/2025Romulo, ChaineeviBilling agreement /Dispute FilingI very appreciate the service that I receive.
ROXASUK DisputesLozada, Melba0601613507175812884085709/17/2025Lequip, Allie RosePayment DeclineI have spoken to multiple people and they cannot resolve my concern for they just me pass over to another specialist and cannot get through the bottom of the issue but your representative was able to sort it in just a minute.
ROXASGlobal Pay LaterPalsario, Erica00007092501757689716157509/12/2025Lago, MelroseCustomer said that the seller charged him with a different amount that she paid to the merchant. She then asked for a receipt of the payment on how much exactly is the amount that the seller received. Teammate provided the receipt of the repayment and clarified to the customer all her transactions.Kate explained how the things will be in progress. She restored my faith in terms of doing business with PayPal because I called many times and I was not going anywhere. Kate resolved my concern in a professional manner. She's very efficient, very terrific. I'm glad that you have a wonderful employee. Thankyou!
ROXASGlobal Pay LaterTondo, Joshua0600009304175759800462909/11/2025Lago, MelroseCustomer is calling about a refund and she explained that she does not have any idea where the refund went through. Teammate explained that the seller issued a partial refund which her outstanding balance to the Pay in 4 first and mentioned how much is the amount that the customer only received.She did a fantastic job, she solved the problem for me.
ROXASGlobal Pay LaterAniero, Mark Anthony'225902513151735920598509/16/2025De Guzman, John VincentPay Later InquiryI WANNA SAY ABSOLUTELY WONDERFUL MARK HAS BEEN, I SPOKE WITH 3 REPS BUT HE WAS EXTREMELY KNOWLEDGEABLE AND PROVIDED ME INFORMATION THAT CLEARED MY MIND HE WAS SUPER AWESOME 10/10
CEBUNA DisputesCarcagente, Rodmar Van556080694182539644163309/07/2025Gatlabayan, Jammy RoseConcern about transaction on their UK acc, where tm gave them steps on what to do next."He's was really good and really really helpful. He's more accurate than the other representative and he really tried his best."
CEBUNA DisputesCaderao, Joyce Monica556836502681576396482709/12/2025Gatlabayan, Jammy RoseCx wanted to cancel recurring payment which tm assisted cx with."I want to give recognition to Joyce, she is concise with resolution about my problem and she is very quick."
CEBUNA DisputesArnol, Devine135332978764395472387806/20/2025Gatlabayan, Jammy RoseReceiving payments- Cx supposed to receive payment from AirBnb but never received anything, Tm added the email associated with AIrBnb and confirmed it and money appeared on the account."This lady finally was able to resolve my issue, She heard me, she did her job very well and I just want you to acknowledge her because you have no idea how grateful I am she found my money."
CEBUNA DisputesAlmen, Rosemarie5445231032074298101126806/30/2025Gatlabayan, Jammy RoseDirect deposit- Tm educated cx about direct deposit setup and functionality."I just wanted to tell you wonderful the person who has helped me. She helped me with date and information about my social security funds".
MANILANA InvestigationsCastro, Mutya Danica00035297511757794801101609/13/2025Mondragon, Mary Icy BlairThere's hold in the payment received. TM explained that it was sent for goods and services. Funds released after CX passed SUA and the financial is confirmed.She was awesome. She took care what I needed.
MANILANA InvestigationsTolentino, Lauro00035040411757800554231109/13/2025Mondragon, Mary Icy BlairItem not received. Disputed the charge for the CX and discussed the dispute process.Larry was just very helpful and very patient.
MANILANA InvestigationsMata, Alvin00035093001757779249124409/13/2025Mondragon, Mary Icy BlairItem received was not as described. Filed dispute for the CX and discussed the dispute process.Alvin was superb. He was fabulous and patient. He was terrific.
MANILANA InvestigationsNeri, Rugel06000123081757529946169509/10/2025Mondragon, Mary Icy BlairLimitation placed in the account due to a report received from the back for an unauthorized charge. Limitation was removed after risk review and appeal steps were completed.The young lady I talked to is the most patient and kind. She is a great employee.
CEBUNA IdentityDemapi, Reyzel June142977008740513662665009/11/2025Tarongoy, Chester VicDispute FilingI wanted to commend you for having a very good employee he was so kind for 77years old, he helped me.
ROXASNA DisputesAlbay, Cymon00035511981757856713112309/14/2025Basa, JudyleenCustomer was calling because of the item no yet delivered. Teammate filed a dispute and provided claim phase timeframe.I would like to let you know that Carl helped me with the billing agreement. Extremely helpful.
ROXASNA DisputesAlbay, Cymon00007015181757363401125109/08/2025Basa, JudyleenCustomer was calling because of the ccase filed on teh account. Teammate closed case due to invalid tracking.Exceptional customer service. I had a terrible customer services experience however Carl was wonderful.
ROXASNA DisputesAlbay, Cymon0000712981175734456297009/08/2025Basa, Judyleenclaim status - teammate appealed the case and closed using trendsHe helped me today, I want him to praise.
ROXASNA DisputesAlbay, Cymon0600059748175716489757909/06/2025Basa, JudyleenDispute Filing/ cancel billing agreement - INRAbsolutely delightful, professional and helpful in getting the refunds from the seller.
ROXASNA DisputesHumpay, Elaine00035266841757252480138909/07/2025Basa, Judyleenvoid pending pay in 4She was wonderful and resolved the issue right away
ROXASNA DisputesAguil, Mark Anthony06000240501757188370103509/06/2025Basa, JudyleenCustomer wanted to appeal the case and continue getting refund for his transaction. Teammate appealed the case.He listened, he was very informative and provided me resolution.
ROXASNA DisputesCesar, Maila00035041651757948504281409/15/2025Basa, JudyleenCustomer was calling about the case he filed and there was no resolution yet. Teammate closed the case using trend and provided refund timeframeI would like to give a survey to Maila. She was helpful and resolved my concern. I don't have any hope with PayPal anymore but when I talked to Maila, I already have reason to continue using PayPal.
ROXASNA DisputesGarbo, Maru1372509317931155857150009/15/2025Briz, Rexler Jseanwithdrawalthe lady that helped me has a lot of patience. and it was very very good and I like that. all of my questions were answered.
MANILANA IdentityDemafiles, Trisha Kaye00035301891757527122139409/10/2025Lambot, Mary AnnFile Unauthorize Transaction"I just want to give a compliment to Kaye, she was so helpful, and she's got some stuff resolve for me that was really freaking me out about".
MANILANA IdentityDemafiles, Trisha Kaye0600034964175744356752209/09/2025Lambot, Mary AnnPhishing Email"The lady that assisted me, she listened to me, she did a terrific job, and I really appreciate it, I hope you can give her a raise".
MANILAROW CS & RSGonzales, Patricia Jeawil Jane*00035195791757951764209409/15/2025Brondial, GeorghaTRANSACTION INQ"She went above and beyond in helping me getting my money back. She did everything for me swiftly and professionally. I'm so lucky that Jeawil picked up my call".
MANILAROW CS & RSGuadamor, Roseniel* 11F0-9233-F3F6F20C-B58C-8DC3042476F678009/15/2025Brondial, GeorghaCurrency Conversion"I just want to let you know guys that Rose helped me and I would like to commend her for such a great job. I would like to give her 10 stars"
ROXASUK DisputesEslaban, Jose Leo754914761873300969810:2809/12/2025Borres, KiecyTransaction via XoomI had an issue with a payment to Xoom that I’d been trying to resolve for two months. Although it was a small amount, it was frustrating. I finally spoke with one of your colleagues who was incredibly polite and professional. I’m very happy with the service I received—thank you for making things right!
ROXASUK DisputesBarroa, Cyrene755029988114910685937:5709/16/2025Borres, KiecyCustomer is calling regarding for the dispute.Say did an outstanding job. She made my situation so much easier, restored my faith, and handled everything exceptionally well. She represented PayPal with great professionalism and efficiency. She truly deserves a box of chocolates!
MANILANA IdentityWawangco, Venice Joy06000435641755869344113208/23/2025Lambot, Mary AnnReport Fraud or Spoof"I just wanna give a good compliment to the lady that helped me. I talked to many people in PayPal about someone who hacked my account. I'm so happy that she helped me and I'm relief.
MANILANA Disputes Debit CardSalas, Alexandra Allaine06000227671757894476442809/14/2025Hugo, Hezel JamesPPDC Application - Declined"I want to let me know that she did an awesome Job. I talked to multiple representative and she is the only one patient enough to help me. She is an asset to your company. She is the very reason I will continue using PayPal."
ROXASNA DisputesAlbay, CymonN/A60009/11/2025Legaspi, MelissaVoid Pay In 4I want to give feedback to carl, he is polite, I really appreciate his help.
ROXASNA DisputesTuyay, ShantalN/A95009/11/2025Legaspi, MelissaFile a disputeI would like to comment she was amazing quick polite, she put me on hold and returned with good news, it was a great experience, she did wonderful
ROXASNA DisputesArbolado, DanielleN/A192009/11/2025Legaspi, MelissaDispute InquiryI just wanted to thank Dane how lovely and quick to handle my case. She is extremely politely and professional
ROXASNA DisputesGerono, Queen AngelN/A90009/15/2025Legaspi, MelissaDispute InquiryI just wanted to tell you that Kim did a good job, I appreciate her and what she did for me.
ROXASNA DisputesCailin, Sharmaine Joy190138613146169459590009/14/2025Aminoso, Jessadispute Inquiryshe was very nice and efficient, fast and polite. she resolved my issue.
ROXASNA DisputesLaurenio, Daniela'197587751640937050336009/14/2025Aminoso, Jessadispute filingshe was wonderful and i cannot say enough she is professional.
CEBUNA IdentityYanez, Kyle124508897852086112952009/12/2025Vargas, RicaUnauth Transaction"The person that I spoke to was incredible. He was very thorough and very nice. I think he's an asset and I want you to know that."
CEBUNA IdentityCabillada, Roshiel Ann153397687713704748452009/12/2025Vargas, RicaPhishing"I would like to commend the girl I spoke to, she is wonderful, great person, and she is everything. She was able to tell me that there was no charges on my account."
ROXASNA DisputesSan Miguel, Dione Rose000353940217576290181140.909/11/2025Montanez, Rena RoseCustomer received an email about a charge she did not authorize. The teammate checked and reviewed the account and assured customer that no email was sent by PayPal. No unauthorized transactions onto the account.Customer said that the teammate was wonderful and excellent and is very appreciative of the experience.
ROXASUK DisputesObafial, Mark Gyzzynn'00036286231757767837113709/13/2025Robles, Ray CarlAutomatic payment issuesYour Mark , the guy I was just speaking to he was splendid. He worked out two problems for me in the amount of time it took me to get through. . He was so helpful and he sorted it all out for me and he was really good.
ROXASNA DisputesDeocampo, Kelvin James208727324220942801366009/14/2025Briz, Rexler JseanDispute InquiryThe customer service is exceptional.
ROXASNA DisputesDelos Santos, Hubert Clifford220767377908616960296009/14/2025Briz, Rexler JseanI just wanted to let you know that he really did a wonderful jobI just wanted to let you know that he really did a wonderful job
ROXASNA DisputesLlegue, Bench Rhamsey1866271671296003585228009/14/2025Briz, Rexler Jseani am calling because I want you to recognize that boy since he's excellent.i am calling because I want you to recognize that boy since he's excellent.
ROXASNA DisputesDe la Cruz, Gerard221733272948139210690009/13/2025Dagumanpan, ArjadeDisputehe clearly explained and he's wonderful
ROXASNA DisputesGuion, Aguinaldo144298335402115152970009/14/2025Dagumanpan, ArjadeDisputeAndy was accommodating and help me, he was attentive, service was phenomenal
ROXASNA IdentityGazer, Rodel1717693207720966900540009/14/2025Canalan, Mary JoyDisputeI have to say that a lot of things happened and Dell was so professional. They know what they're doing and handled it so well. She was the best thing that happened to me. She did a great job. She's the kind of employee u want. Kind, attentive, everything u want for an employee.
ROXASNA IdentityHermosisima, Zacharie James544603156728349501260009/15/2025Barredo, Daisy MaeDispute Filling"Excellent job he did! He checked and assured me that everything is okay. He got me my money back and handled it immediately and professionally."
ROXASUK DisputesDegala Jr, Darwin'0601619268175766814989409/12/2025Robles, Ray CarlFile a disputeIf i've known it was easy to ring up and speak to a real person and that person is calming and solution focused and "Yes I can fix that for you/do that for you no problem and he took me through the process really well and I'm really grateful.
ROXASUK DisputesYap, Alleiah Kaye'00036335221757673654127609/12/2025Robles, Ray CarlDispute filingThe young lady was really helpful to me she really was and your customer service is absolutely brilliant it really is. I always use PayPal it is such a quick service to use and I feel safe.
CEBUNA DisputesCarcagente, Rodmar Van'06000575471757719668106109/12/2025Campo, JaysonCX is calling to get help regarding unauthorized automatic payments and her cases were denied. TM checked the transaction and dispute and updated it from Unauth to INR and provided education on the next steps for the case."I just want you to know that the gentleman, he's been so wonderful, he was so efficient and so kind and so helpful... I'm so grateful for him. I've dealt with a lot of people for nine years in PayPal and he is just the best."
ROXASNA IdentityBenid, Rose Anne0600055183175771224066209/12/2025Bombales, Unica VenicePhishing"We just wanted to tell that she did a great job, 'cause it was a phishing attempt—that's why we called you. She did a great job in getting us reassured. Yep, we're gonna have a good weekend now."
CEBUNA DisputesSullano, John TR'0003564781175770466473409/13/2025Campo, JaysonCX needs help to cancel automatic payments from Google to her PP debit card. TM advised CX to contact merchant to stop it and TM shared the phone numbers. CX then commended her for the help."I would like to give her good rating.. I don't have to explain over and over and her comprehension is very well. I think she's a great team player.
CEBUNA DisputesPiol, Renil Lorenz'00035469851757535919101109/10/2025Campo, JaysonCX is calling as she still did not get the funds sent to her to the bank account. TM checked and walked CX through on how to withdraw the funds from the PP balance to her bank account. CX was able to do it successfully and commended the TM for the help."He was just wonderful. He has so much patience and he walked me through everything. He was so kind and I couldn't ask for a nicer person, he was really good."
CEBUNA DisputesCosenas, Meriam'1987223961372292245241009/05/2025Campo, JaysonCX is calling us about unauthorized transactions on his account. TM checked the transactions and explained that CX filed INR case which got denied and TM filed Unauthorized Transaction cases and shared education on the next steps."I just want to compliment you for how great she is.. she's very customer-oriented. She's very good about that."
CEBUNA DisputesPiol, Renil Lorenz'134732872330997389278009/04/2025Campo, JaysonCX is calling as he sent money but it was sent to the incorrect email address. TM checked the transaction and helped the CX to have the payment reversed. CX commended the TM for the help."He was awesome, very professional... he was happy to do so."
CEBUNA DisputesCatam-isan, Maria Jezel'0000707275175701880142409/04/2025Campo, JaysonCX is calling to know why the payment sent to her is pending and how long before she receive it. TM checked and confirmed that the payment was sent as an echeck and that we're waiting for the funds to clear the sender's bank. TM shared the clearance time frame. CX commended the TM for a fast resolution."I just want to give her 5 stars as she did a good job."
MANILANA Disputes Debit CardCortez, Josephine'06000475701756167990104708/26/2025Gemal, Marilou YvetteAdd/remove card"What a wonderful experience I just had with Joyce. I can hear her smile which is just wonderful. She is patient, helpful. she was just an absolutely delight see this is why it's better than typing in the survey and ... because you can't hear ... how really pleased somebody is ... it's got you've gotta hear their voice"
MANILANA InvestigationsMagnabihon, Christhine00035377651754923397173108/11/2025Ginay, Jessa CristinaRemoving Limitation. The customer's account was temporarily locked due to a mysterious charge of $101.33 from Walmart, which was not reflected on their PayPal account or card statement. The customer was unable to verify the charge and was concerned about the security of their account. TM helped the customer resolve the issue by confirming their identity and updating their security information. TM also removed the compromised card from the customer's account and reinstated their PayPal account.Customer statement "I just want to tell you that Christine was wonderful, I was really really stress about being locked out, I'm disabled with very limited amount of money. She was very helpful, very calm and she resolve the problem, so I want to thank her and I want her to be appreciated.
MANILANA InvestigationsMendoza, Gase Marvin06000619831757624817102009/11/2025Ginay, Jessa CristinaCustomer made a purchase and did not receive all items she ordered, only wants to get a refund for the missing item for $71.83 USD for the 3 packs of Lysol spray and the other 2 additional Lysol Spray for a total of $47.89 USD. So cx wants to get a total of $119.72 USD refund. TM changed the reason of dispute from INR to SNAD for mission items and advised cx to keep an eye on her emails for updates about the case.Customer statement "I have a complaint about Mr. Marvin, he was so nice and patient and helpful. I know you hear a lot of negative things but I'd like to complain about the goods things. He took his time to help me and resolve my issue. I want to tell you how much I appreciate it. Tell him, Thank you so much! He didn't rush and figure the problem out and got everything straighten out. Thank you! "
ROXASGlobal Pay LaterNavarra, Andrew Clement'181008288655201138073309/13/2025Arban, CarolCustomer's initial attempt to process a pi4 got declined. Teammate helped her figure out what happened and walked her through the steps in order to complete her pi4 purchase, which she was able to do successfully with teammate's helpI just wanted to thank you...very very much for the employee that you hired. I love PayPal, I love using PayPal, and it's not always easy to talk to customer service representative. He walked me thorough slowly, and didn't make me feel like I'm stupid. He's very patient, very kind and very polite. He is worth a million dollars and I hope you keep him.
CEBUNA DisputesSullano, John TR'0600023474175588797631608/22/2025Jamolin, Zemlester AaronCX is calling because the seller already issued a refund and she wants to know if it already shows and when she will get it to her card. TM checked the transaction and confirmed the refund and shared time frames. CX then commended the TM for the help."She has a very professional assistance, extremely helpful and pleasant to deal with, and I thought you should know that."
ROXASNA DisputesDe la Cruz, Gerard2269301599598139844150009/05/2025Dagumanpan, Arjadefiled a dispute.excellent review to Gerard, he really understand me and patient, he gave me all the information and filed a dispute.
ROXASNA DisputesErenio, Remelyn174730152674169967060009/11/2025Dagumanpan, ArjadeTransactionRem she was very patient and assisted me very well. She deserve a complement.
ROXASNA DisputesBillanes, Axcelle Mar122830240075674068850009/11/2025Dagumanpan, ArjadetransactionHe was very helpful.
CEBUNA DisputesSullano, John TR'563527897728103801279308/18/2025Campo, JaysonCX made a purchase and did not get the item but the seller had him sent it as FnF instead of GnS. TM provided education about the payment type and offer a courtesy voucher to cover for the item amount. CX asked for a supervisor to commend the TM for the help."She's very helpful. I'll give her a rating of 5."
CEBUNA DisputesSullano, John TR'563527897728103801279009/18/2025Campo, JaysonCX made a purchase and did not get the item but the seller had him sent it as FnF instead of GnS. TM provided education about the payment type and offer a courtesy voucher to cover for the item amount. CX asked for a supervisor to commend the TM for the help."She's very helpful. I'll give her a rating of 5."
ROXASNA DisputesLlegue, Bench Rhamsey'147138383399959062889609/12/2025Romulo, ChaineeviDispute FilingHe was phenomenal , he did amazing job.
ROXASNA DisputesBrinosa, Ma Lourdes'1454850515792022180132009/13/2025Aminoso, JessadisputeI like to tell you the des made awesome
ROXASNA IdentityPirote, Rachelle1357453814485739592600009/13/2025Barredo, Daisy MaeTransaction InquiryI just wanted to take a moment to recognize the outstanding job she did. What she accomplished was truly wonderful—she got everything set up perfectly and explained everything clearly. I want you to know how much I appreciate her effort.
ROXASNA DisputesSelorio, Kathleen Joyce'164620782634055993667509/10/2025Aminoso, Jessadispute filingshe was amazing she is so smart. she knew all aabout it. go above and beyond.
ROXASNA IdentityBandellon, Razel Ann192403219196056167030009/12/2025Barredo, Daisy MaePhishing"She clearly explained everything to me and did an excellent job. I truly appreciate her support and effort."
MANILAROW CS & RSDuldulao, Kenneth0600058065175772188349009/12/2025Joyosa, Arascelylog in issueI've been calling since 4 in the morning, I'm in the Philippines. I've been transferred to 12 people. Kenneth is the 12th person I spoke with and he unlocked my account in like 2 minutes, I don't know how short and just put this on record, this commendation for Kenneth for helping me and for being really quick to answer my concern. Thank you to Kenneth for doing a good job and thank you for training your people very well.
MANILAROW CS & RSPontaron, Holy Marie00035109911757358418126309/08/2025Sumayo, Julius Ninopayment hold"I just want to thank and commend Holy who actually helped me with my concern. I've been calling for this issue for more than 2 weeks now and she's the only person who helped me the best. She provided me all the expectations that is needed for this scenario I encountered right now. She really helped me alot and a very good agent. With her patience, she really helped me alot with this. Keep her and commend with her good doings."
MANILANA DisputesTanagon, Melvin06000162521757015303414609/04/2025Leal, Maria JasminCustomer called in to update some information on her account. TM assisted her in updating her information.He's the only one that was able to help me.
ROXASUK DisputesLopez, Jean00036058031757592062184009/11/2025Tolentino, FerdelynDispute InquiryShe helped me resolved my issues with logging in because the phone number that you have in your system is my old phone number. There's payment that was debited from my account. She filed a dispute and cancel future charges. She's very good and excellent.
ROXASUK DisputesZulieta, Vanessa0003662986175767150381909/12/2025Lequip, Allie RoseDispute InquiryI just recover from stroke. The teammate is very helpful. I am really please with the service I received from PayPal. I wanted to thank her for helping me.
ROXASNA InvestigationsVisto, Josellel00035178811757607784283309/12/2025Chua, Tania KayeLogin/ Negative BalanceShe needs to be a supervisor. She was the best rep that I spoke to in 5 months! She was awesome and she deserves a raise!
MANILANA Disputes Debit CardGatchalian, Jennifer06000558571756758066186109/01/2025Alvaran, Irish NicolePPDC Virtual CardI just wanted to give a good feedback to Jen. She is nice, very kind, and very polite.
MANILANA Disputes Debit CardCabungcal, Edilyn0003523461175614903537908/25/2025Alvaran, Irish NicoleWithdrawal IssuesI just wanted to let you know that means the customer service agent who just help me is really good ... and that something should go on her record that she represents the company very well.
MANILANA AccountRivera, Rhyme Jecht'1339543672229738635240009/12/2025Calma, Rona MayAccount creationI want to thank you for such a lovely young lady that has been helping me for the last 40 mins. she has helped me so much!
ROXASROW CS & RSVirgo, Jeniebabes166794418825729340684309/12/2025Bergantinos, Franz KierloginJenny was very patient answering my inquiries. She really helped me a lot resolving the issue I had with PayPal.
MANILANA Disputes Debit CardGargar, Roel*06000153091757198989219409/06/2025Semila, Rhenz RhendellPPDC ApplicationI just want to let you know that Red is very helpful and he gave me the answer. I called PayPal before but not as fast as he does. He knows the PayPal inside out. I just want a compliment to go to him. It's super super helpful
ROXASNA IdentityDenosta, Aprilyn'0600002037175737289271709/08/2025Calizo, Jason BengonManage cardWe had a difficult problem agent was able to straighten everything out efficiently, you have better employees, she was knowledgeable and efficient.
ROXASNA DisputesAlcampor II, John II06000340191757372768210909/08/2025Doloso, John MarloDisputehe waited to make sure everything is ok
I truly appreciate him assuring me about the resolution
he was patient, informative, knowledgeable.
ROXASNA DisputesBordan, Jon Bonjam0601621036175629945955908/27/2025Bautista, LeaRefund InquiryI was just happy and wanted to thank him.
ROXASNA DisputesLachica, Angel0003519808175554340432308/18/2025Bautista, LeaPPDCI just want to let your know that Angel did a very great job. She was very clear, professional and answered all my questions. She is a great customer service.
ROXASNA DisputesVallejo, Robbie John604791727025023814650009/09/2025Doloso, John MarloDispute ClaimHe helped me a lot and he resolve my issue that I have been having for three days. He keeps me calm. He's outstanding,
ROXASNA DisputesBillanes, Axcelle Mar00035141461757377849106009/09/2025Bautista, LeaDispute ClaimHe was extremely kind and helpful. He was very professional.
ROXASNA IdentityAldea, Nesbelle1491496846699864120180009/10/2025Dadivas, Cleiah MaeName ChangeI want to give her positive feedback. She did a very good job and nicely resolved my problem.
ROXASNA IdentityBautista, Demmeth5236567659633438773264009/10/2025Canalan, Mary JoyWithdrawalI'm old, and half-blind but Dem is so patient and helped me all throughout the process. I just wanna tell you how wonderful Dem is.
MANILANA InvestigationsMata, Alvin00035372721757445661;114009/09/2025Dailisan, MaribelInformation Request limitation, level 2, Subtype: Business Model, Identity, Note:
rule : 1937883 For Internal Information only – Do not share with Customer Risk Pillar- Intent Reason- GSR Subscription concern. Seller creating high frequently high amount subscription Attempting fraudulent transactions.

TM assisted cx complete appeal steps.		Talked to several people but he is the only one who been helpful.
Managed and straighten things out. Very, very helpful gentleman.
ROXASUK IdentityOlano, David00036082941756909419112809/03/2025Olano, DavidLoginI just want to relay my appreciation for the representative who helped me. She resolved everything and relieved my stress. That's why I'm so thankful to her.
ROXASUK IdentityLamayo, Alvin06016117071757002129142409/04/2025Olano, DavidUAAI just want to say thank you so much to Vin, he was so patient and kind! He authorized my auto-refund and I'm really old, he was so patient and excellent!
MANILANA DisputesPrestado, Nenette0003534984175736801958609/08/2025Dumangeg, Riel MaeCx never received the items she ordered. TM filed a case. TM delivered the good news (Instant Payout). TM discussed refund time frame.I would like to commend Nette for doing an excellent job as customer service of PP. She really has good customer service skill and I really appreciate it, very professional. She is very honest and she has compassion.
ROXASNA IdentityPeralta, Mario Francisco*194555174323241261425009/09/2025Pagunsan, WindelDisputes FilingHe did a wonderful job and very professional.
ROXASUK DisputesMujal, Archieval'06016542201756745001144109/01/2025Contemplo, JerelynThe customer reported a subscription that was canceled that she's not made aware of. The service with Uber has now been discontinued.He's been very very helpful, very good listener
He's the first person that actually listened to me, I had a very bad experience with UBER

Without people like him, it would have been more difficult for me to resolve this matter

He's been very patient.
ROXASUK DisputesValsote, Shaira'06016595921757428114137209/09/2025Contemplo, JerelynThe customer contacted about a case that was closed related to a billing agreement.The lady who had helped me today was very very kind, and very very helpful

I'm very pleased the way she handled my request and my query.
ROXASUK DisputesValsote, Shaira'00036584061757328492122909/08/2025Contemplo, JerelynThe customer had an issue with an order, and the seller was asking him to pay extra.When I called Shaira, she was good, she was so lovely, very nice person.

I am 64 yo, and she's telling me I'm very strong, and that really stood for me. She didn't just proceed to the work. She had empathy, she was able to communicate, and calm me down.

She's very fantastic, she did a marvelous job.
MANILANA Disputes Debit CardVersoza, Jonathan0003519485175690445361909/03/2025Ricohermoso, FlorendaIncorrect Preferred Funding Source"Jonathan did a great job for me and I really appreciate him. He's a great guy"
ROXASNA DisputesDelegencia, Karl Kevin'126773869100198989335009/08/2025Bautista, KenethphishingI just wanted to tell you how wanted the person I talked to.
ROXASNA DisputesBrinosa, Ma Lourdes162137242348968028382509/04/2025Bautista, Kenethlog inthe lady that help me she helped me to get my new password.
ROXASNA DisputesBrinosa, Ma Lourdes481335314533871570172009/08/2025Bautista, Kenethclosing the case in favor of the buyer and answers all cx's question in regards of his paypal account-I want to let you know that Des, was able to help me out and told me that my concern has already resolved.
MANILANA DisputesMiranda, Jayson00035197481756904915176709/03/2025Narvaez, John JerichoAccount and balance inquiry > AH was confused between multiple accounts wherein her money has been routed upon sending, TM educated customer what transpired and provided resolution to manually refund the money.He did above and beyond job, he saved my life. I appreciate it that he knows what he's doin, he knows his job and for being so friendly.
MANILAROW CS & RSBergonia, Alexander'00035280881756818518298409/02/2025Sumayo, Julius NinoHolds InquiryI just wanna commend your agent. I was on the phone almost an hour now and his patience is amazing. I just gonna commend him for that. And I would like you to know that. He is really a good one and keep him.
MANILAROW CS & RSLucero, Sherilyn'0000702134175640128674108/29/2025Sumayo, Julius NinoRefund InquiryI wanted to leave feedback. I absolutely love the service that the agent provided. She was absolutely respectful. She was very fast and very efficient. And she answered my questions.
MANILAROW CS & RSLucero, Sherilyn'0000713509175640464599408/29/2025Sumayo, Julius NinoDispute InquiryI wanted to forward my call because I am very happy with Sherilyn, helping me with my problem and she's
providing the resolution about my case, and she completely close the case with good news. Thank you very much!
ROXASNA IdentityDela Cruz, Dongie*132347785039353546665009/08/2025Andrada, Aliyah JoyLoginI was speaking to Lex, he is freaking amazing. I've locked out in my account for a long time and talked to 8 different people, but he is the one really cared to help me get access on my account. He directly needs to represent PayPal, extremely good with his job. I really appreciate him and he has a calm voice.
CEBUNA IdentityLunasin, Maria Emelia Luz126411347782606865885309/07/2025Dacoron, Grace AnnCustomer was calling about the charge that was made which he received a confirmation through his phone number. TM traced the charged and explained that it was only a pre-authorization charge which means that it will just fall off since no charge was made at all.The lady was professional and very knowledgeable. She's fantastic and I want you to know that
ROXASUK DisputesTrinidad, Angelika0601660891175628968759908/27/2025Zaragoza, Neil JunCustomer is calling about the dispute and wanted to get refunded and the TM close the case as payout since the customer is already 21 years in PayPal no payout to customerCustomer service is amazing, since my case is going on for days
ROXASUK DisputesAcervo, Erika0601632711175516519489908/14/2025Borres, KiecyDispute filing / Instant payoutVery quick and very polite. I just wanted to say thank you—she was excellent, courteous, and didn’t ask too many questions. I’ve been with PayPal for years now, and this was great customer service. I will definitely recommend your company to my family and friends.
ROXASUK DisputesBiclar, Andreia Sacci06016000671757332801137509/08/2025Tolentino, FerdelynDispute inquiry / TM close the case in favor of the customerI would like to give feedback to Sacci because I am satisfied with the service. She made my day. She's amazing , helpful and polite. I Wish everybody to have a team member like sacci because she resolve my issue. I lost hope but she gave me hope and again and gave me good news. I am satisfied.
ROXASUK DisputesDetorio, Mc Varry'00036267641757160692140709/06/2025Robles, Ray CarlDispute inquiryI just spoke to a fine gentleman regarding a dispute. He was very fantastic, he was absolutely great.
ROXASUK DisputesBernales, Christelle Ann'0003649315175725714974209/07/2025Robles, Ray CarlCash back promotionI would just like to say that your colleague was very helpful very kind and made it easy through the process.
ROXASNA DisputesCiudad, John Lawrence'5626441662817999445304009/07/2025Romulo, ChaineeviSend MoneyI was talking to Lawrence , he is amazing, he is patience with me
ROXASNA DisputesHiloma, Ronalie'605166382876518053564809/05/2025Romulo, ChaineeviDispute InquiryI just want to say good word to Ron , she is very helpful and sweet . She help me with my concern .
ROXASNA DisputesLlegue, Bench Rhamsey'227518943537117965354009/07/2025Romulo, ChaineeviDispute FilingBench help me a lot , and now I am feeling better now , he is very very awesome and I want to thank him.
ROXASNA DisputesSelorio, Kathleen Joyce533146951400931480060009/07/2025Bautista, KenethPPDCI just want to let you know that she was very professional and help,
MANILANA InvestigationsLeocadio, Viruel06000600961757166405'186009/06/2025Dailisan, MaribelPPDC keeps declining. No balance available. Asked if cx is expecting money
2nd concern: Update email. TM Confirmed the phone

Disclaimer: The other account with recordings 5321842677972267368. The account attended: 1616459000207889119		I'm a senior and I just wanted to say thank you to the person I talked to, he stayed with me and I just want to let you know that he really helped me, that he took time to make sure everything is handled well. Thank you!
ROXASNA IdentityBautista, Demmeth1455068162378915902180009/07/2025Canalan, Mary JoyTransaction InquiryHe explained all the process. I was very impressed with the way he was handling it and how he conducted the investigation.
ROXASGlobal Pay LaterEtchona, Jesmark212489774741016621194209/06/2025Bernales, Shawn RichRefundShe broke it down and took her time. She went above and beyond. I appreciate the way she treated me.
ROXASNA IdentityCartujano, David19911131967444225071000009/06/2025Dadivas, Cleiah MaeCIPDavid helped me so much today. He was very patient. Please commend him!
ROXASNA IdentityTanong, Kelly*0600057031175570458942908/20/2025Belvis, KyraTransaction InquiryI want to compliment her on her service, she was very clear and helped me through with what I was asking about.
ROXASNA IdentityMorado, Mark*06000307871756065893108608/24/2025Belvis, KyraTransaction InquiryI wanna tell you that Mark did an outstanding job. I wasn't a fan of PayPal at all but he explained everything out. I will tell my wife that its okay to use PayPal and I'm gonna start using it too. You make sure to put a big note on the wall that Mark did a great job.
ROXASNA IdentityRogar, Nino Thedy*0600017894175555953651508/18/2025Belvis, KyraRemove CardClark helped me, couldn't have been nicer he is sweet and so patient with me, answered my question. I want to tell you how and and wonderful person he is.
ROXASNA IdentityAzarce, Nikko*0600000953175547119993808/17/2025Belvis, KyraLift LimitationI wanna tell you what a patient, kind, wonderful person Nik is. We got a long and he'll be great for your business.
ROXASNA IdentityTambal, Christian Jade*00035373631755471880257808/17/2025Belvis, KyraManage CardI'm doing much better now since I talked to your employer. I didn't catch her name, but she was awesome and she's the best. I just want to give kudos to him, and he deserve a raise.
ROXASNA IdentityEmpino, Gene Reynald0000702372175717299657009/06/2025Bombales, Unica Veniceispute FilingHe did such a good job. He's very good. He's very, very polite. He got to the bottom of it. Wasn't like, "Well, I don't know,". He was just—he's doing a very good job for you. So I just wanted to tell you that.
ROXASNA IdentityBarrera, Bonnie Andrew209688819457271020150009/01/2025Calizo, Jason BengonAccount IssueI want you to know he did a great job. He helps me very much.
ROXASNA IdentityBarrera, Bonnie Andrew'0600021279175709884768709/05/2025Calizo, Jason BengonUAAI want to let you know Andy helped me today he was very kind and resolve my issue today.
ROXASNA IdentityDelfin, Wenjiel00007097891755286511250208/15/2025Bombales, Unica VeniceLogin Issues"Joy did a wonderful job helping me. I hope that it continues to work on my phone. Joy was exceptional—she's professional, patient, and very, very thorough. Please keep her. Great work!"
ROXASNA IdentityOhenda, Helena Bless0600006233175709371162409/05/2025Bombales, Unica VeniceFile a Dispute"She satisfied everything I want. When I called to PayPal, I had a problem. I was anxious and upset about it, and she solved it. I just want to say, your people are good."
ROXASNA DisputesHiloma, Ronalie'161910323189910597255309/05/2025Romulo, ChaineeviDispute InquiryI just want to say good word to Ron , she is very helpful and sweet . She help me with my concern
ROXASGlobal Pay LaterDela Sada, Michaela161871625333256174040509/05/2025Gavino, Tranquilino IIITransaction InquiryI just want to give a commendation to Mica she is very knowledgeable very helpful make the change that I needed in just a minute. She know the rules and know how to response to customer's request just about excellent! Fabulous employee!
ROXASNA IdentityHierro, Alnie Glaze7544084195888410355241208/29/2025Bulay, EphraimTransaction InquiryHow good a job Alnie deed, she clears all and she did a good job. She speaks English very well. She did a great a job.
ROXASNA IdentityObliga, Gaycel754157810394602014079008/23/2025Bulay, EphraimPhishingThank you for having a representative like rose she gave me assurance. Give her a pat at the back. She had a good training.
ROXASNA IdentityObliga, Gaycel7541568350075298121101308/23/2025Bulay, EphraimDispute filingRose is patience and she was very understanding. God bless her and have a wonderful weekend
MANILANA DisputesContante, Joan Ivy00035114371757003489240109/04/2025Dumangeg, Riel MaeCx wants to return the item. TM gave a walk through in uploading docs. TM informed cx that we will wait for the seller to respond in 10 days. TM also informed cx that if the seller fails to respond, case will be closed in her favor.Ivy went out of her way to help me with my dispute she needs recognition and help me process everything. She is very patient and a good employee. I want you to know that she is a wonderful person.
ROXASNA IdentityBillones, Vince Matthew754659791998767285580409/06/2025Valencia, Isaiah ChristianClose AccountI just wanted to pass this along. Vince helped me out to day with my issue. Probably one of the better people I've worked with from PayPal. I've had one or two bad experiences and couple of good and he is great. Just wanted to say that Vince is one of your good ones.
MANILAROW CS & RSEmocling, Florence06000217341757007458151609/04/2025Tomayao, Marie ClaireRefund InquiryI just want you to know that the agent I was speaking with; she was of great help, very tremendous and very informative. So, I just wanted you to know that you have a wonderful agent and she's a keeper 'cause she's really good at what she does.
ROXASUK DisputesDegala Jr, Darwin'06016652311756977276182609/04/2025Robles, Ray CarlReceiving paymentI am very grateful to the guy I was talking to a few minutes ago because he was very professional and very helpful
ROXASUK DisputesPacurza, Rhea'00036508431756724286154109/01/2025Robles, Ray CarlDispute InquiryJust want to say that the person I was speaking to, she was so good and she was really, she listened, she did what she had to do, she kept me informed and I'm going away happy. You should make her a cup of coffee.
MANILAROW CS & RSRone, Claudeth00007145821756947459 .112009/03/2025Joyosa, Arascelycx needs help to release the fundsI just want to commend Claude, she's very helpful. She kept on calling us back even the line always gets cut off, it's good and really alot of help.
ROXASNA IdentityEmpino, Gene Reynald*148526309269404904445009/04/2025Andrada, Aliyah JoyDispute FilingI was talking to Gene, he handled my concern perfectly and would like to let you know he done a good job. I am very glad of his assistance.
ROXASGlobal Pay LaterTondo, Joshua'133403646764313858378909/04/2025De Guzman, John VincentPending Auththumbs up for her she was very helpful and knowledgeable
ROXASNA IdentityMendez, Kristine Joy0003506889175632242092708/27/2025Bombales, Unica VeniceClose Account"She's wonderful. She was so patient. She did everything. She explained to me everything. So I say, you gotta keep her with her."
ROXASNA IdentityOlandesca, Rvee Jude00035619351756314494151808/27/2025Bombales, Unica VeniceSend Money"I want to commend the excellent job Rvee extended to me. Considering that I'm a senior and, of course, I'm not very technically savvy, and this is going to be my first time using PayPal. With his help, I was able to understand a lot of things, and I am very glad that I was speaking to the nice guy. Excellent guy who really knows and was able to answer all my queries. Great job for him."
MANILANA DisputesEncarnacion, Harold James06000486911755644234128808/19/2025Villanueva, Nessa ChenThe customer called because he is getting a call and text messages about an alert that somebody is trying to change information on his account. TM informed the customer that there is an email requesting a code and the customer clarified that it’s not him who did it. TM assured the customer that the phone number who’s calling is not from PayPal. TM sent a password reset link so the customer can change his password. TM advised the customer to add another layer of security such as 2-factor authentication.I am calling to praise him. This person does his job well. I was getting spam situation earlier today and i waited till I got home to call and verify the number and verified through him. He was able to help me get past that. He is very helpful.
MANILANA DisputesMarvive, Karla Vanessa06000429231755363719124908/17/2025Villanueva, Nessa ChenThe customer reached out regarding an item that he claims was not delivered, despite the tracking number indicating it was. TM has filed an INR dispute and provided a timeframe. The customer stated that he has an ongoing dispute for an item he no longer wants, has not opened the box, and wishes to return it. TM informed the customer about the requirements to qualify for our PayPal Buyer Protection for SNAD items. Additionally, TM advised the customer to reply to the email requesting further details about the case. TM also suggested that the customer contact his local post office to refuse delivery of the product.The last person I spoke to was excellent. She helped me a lot and I want to give a good review on her. She went out of her way to solve for me. I appreciate what she did for me. Good job.
ROXASNA DisputesSelorio, Kathleen Joyce227185928587965485460009/03/2025Bautista, KenethdisputeI just want to give her kudos. She really understands my issue. I just want to let you know how great she did.
MANILANA DisputesEncarnacion, Harold James06000402721756576512119808/30/2025Manaloto, Mark EdwardThe customer called to have her credit balance refunded. The TM walk the customer through on how to transfer funds from her balance to her bank. Customer also wants to close the account due to fraud and TM informed the customer that since there is an active Pay Later, the account cannot be closed yet. TM sent an email on how to close the account.Harold is the first individual that have the knowledge on how to help me and I wanted to give him a pat on the back.
ROXASUK DisputesHorario, John Rey'00036078871756907800112609/03/2025Lequip, Allie RoseDispute InquiryJames understood my call today straightaway , he listen carefully, he came back to me t. he made me feel that that he's still there, patient, polite, full of information, knows how to handle information. Now I have peace of mind because i am busy person. he reassured me that the subscription was canceled. He's been very helpful this is the customer service I would like to received every time. 10/10 customer service, the tone of his voice sound he wanted to help me
ROXASNA IdentityBautista, Demmeth'144612877776893412082008/09/2025Areno, AngelaPhishingI just want to let you know that he's awesome.
ROXASNA DisputesBrinosa, Ma Lourdes'187500439434931951084009/02/2025Bautista, KenethDISPUTEdes was doing a great job helping me.
CEBUNA DisputesPangilinan, Lord Nathanael'00035229681754431457181008/05/2025Campo, JaysonCX called because he got notifications that he doesn't understand and he already return the item to the seller as they agreed for but he still did not get any refund from them.TM checked the case and explained that we're waiting for the seller to respond and shared their deadline. TM also took the return tracking number from the buyer and added notes on the case. CX asked for a supervisor to commend the TM for the help."He's been excellent in following this crazy labyrinth on this return. So I just want to take a moment to thank you in person. "
MANILAROW CS & RSRone, Claudeth0000711971175677918345809/01/2025Joyosa, ArascelyDowngrade accountI want to commend Claude, the one who assisted me today. She's very professional, helpful and persistent. She called me back when the call got disconnected. I really want to thank her and to let you know that she did a really good job today!
MANILANA DisputesAdarle, Ken Cameron2242995700306318167107708/27/2025Kalingasan, KirkCustomer called for assistance in withdrawing the funds. TM run CARE and did an override. Withdrawal successful."The person I spoke with was the only who was able to help me. You should be glad to have him on your team..."
MANILANA InvestigationsNeri, Rugel00035569291756332757305409/27/2025Mondragon, Mary Icy BlairHold InquiryThe agent gave a good job. I appreciate it.
MANILANA InvestigationsTuguinay, Gabrielle Marie06000388841755721714140909/20/2025Mondragon, Mary Icy BlairLimitation Inquiry (Unauthorized CC Used)"She was so helpful and stayed with me. She was wonderful. She deserves a raise or a bonus"
MANILANA DisputesAdarle, Ken Cameron1630725956424212013154008/26/2025Kalingasan, KirkCustomer called because she did not receive the item she purchased. TM filed an INR dispute."He's wonderful. He has a lot of patience. I know you don't normally get good reviews but he's worth this good review."
MANILANA Disputes Debit CardOrca, Florian00007147491756409633116507/28/2025Arellano, RusselCancel Pending AuthShe is amazing she took care of my concern and she is the only one who helped me.
MANILANA Disputes Debit CardFrivaldo, Joeshel604837830663984810454308/28/2025Arellano, RusselPayment DeclineI just talked to the sweetest lady and she totally fixed my problems.
ROXASNA DisputesAlbay, Cymon06000331841755528988174108/18/2025Basa, JudyleenCase Inquiry
Seller called to update.		I just wanna tell you that Carl was unbelievable. He was very helpful.
ROXASNA DisputesAlbay, Cymon00035467011755540522263508/19/2025Basa, JudyleenPay in 4 paymentI want to take the time to tell you that Carl was very helpful. I want to give kudos to him. Very good very quick very pleasant.
ROXASNA DisputesGumboc, Harvey Jay0000713225175587394456308/22/2025Basa, JudyleenPayment HoldsI would like to give a commendation to the agent. He helped me a lot
ROXASNA DisputesVillorente, Aira Khrystine5346486486664508972100008/16/2025Basa, JudyleenClaim Status InquiryI just wanted to tell you that she was very patient.
ROXASNA DisputesArca, Christopher481464918551886217560008/29/2025Basa, JudyleenRefund Inquiry - Customer was looking for a refund she received. - Refund TraceChris is such a wonderful person. He was very patient.
ROXASNA IdentityJulian, Kristine Rose147142527776647859648009/01/2025Canalan, Mary JoyTransaction InquiryTin gave me the peace of mind I didn't know I needed.
CEBUNA IdentityRicafort, Gerald0600037162175649142482208/29/2025Sabete, May AnneCx wanted to locate a transaction where they bought a shirt. Cx wanted to raise a concern since they received the wrong item.He is respectful and very patient. He make it very easy to understand
ROXASROW CS & RSDuabe, Danica Faye607024463042432492996409/01/2025Bergantinos, Franz Kierpayment holdI want to commend LJ, she was able to directly address my concern, she was knowledgeable with the process, very professional, confident and accommodating
ROXASUK DisputesGallardo, Kian Jan'0003600635175655683066908/30/2025Robles, Ray CarlAutomatic paymentYankee was really helpful in the transaction and I am really happy with him and he makes people like us relieved.
ROXASUK DisputesDegala Jr, Darwin'0003613966175654107633108/30/2025Robles, Ray CarlDispute InquiryThe assistant Win is understanding and very polite. He listened to me and he resolved my problem, I am very very impressed.
MANILANA Disputes Debit CardCorpin, Erizan00035004931755210775138508/14/2025Alvaran, Irish NicoleClose accounthow sweet she was and very kind explained things. I have a hearing aid and she had no problem repeating things for me.
ROXASNA DisputesBillanes, Axcelle Mar131250613256973204356008/23/2025Jore, Jomarie Konstantin IIDispute filingJust wanted to tell that the gentlemen whose helping me is excelent. He decided the case in my favor. He listen to me and solve my problem.
ROXASNA IdentityJaco, Maricar1937005049587918363228008/31/2025Canalan, Mary JoyLoginShe's awesome. Mary is a keeper. She is a great support, understanding, prompt and knowledgeable. I'll give her over a hundred points.
CEBUNA IdentityBagunas, Kent Lester00035450551756580767228108/30/2025Taniza, GeralynLogin IssueHe's been really helpful. Excellent customer service.
CEBUNA IdentityBagunas, Kent Lester00007150051756571573112608/30/2025Taniza, GeralynSuspicious ChargeI just want to leave a good survey to the teammate. Very accurate. Excellent service.
ROXASNA DisputesCobrado, Ma Cyrine1897066173486155865100008/19/2025Dagumanpan, ArjadeTransaction Inquiryshe did a great job explaining things to me
CEBUNA IdentityRicafort, Gerald*753924597965397568638908/16/2025Menchavez, GlennylPhishing EmailI was having a very bad day because I was hacked few weeks ago. Thank God, I spoke to Luca. He's not only a great asset to your company, but he's very professional—he made me feel very comfortable, and I think you, guys, should give him a Wall for being an amazing employee
ROXASNA DisputesDe la Cruz, Gerard1342296998882269059120008/25/2025Dagumanpan, ArjadeTransaction Inquiryhe help me well, he was very understanding.
ROXASNA DisputesDelfin, Vanneza1376500845702961177180008/30/2025Dagumanpan, ArjadeQuestions about his credit linesVanessa answered all my questions and satisfied with the service and it's very clear, she did a great job and very knowledgeable.
ROXASUK DisputesGallardo, Kian Jan0003600635175655683066908/30/2025Robles, Ray CarlDispute Inquiryyankee help me alot on this call
ROXASUK DisputesPeremne, Tanya Kyle00036115591756294491150608/27/2025Robles, Ray CarlDispute Inquiryshe was fantastic and good with her job. SHE WAS PERFECT AND COULD UNDERSTAND WHAT TO DO
ROXASUK DisputesCastro, Harvey Nicolai Andrew06016452901755784474202208/21/2025Robles, Ray CarlDispute InquiryHarv is an absolutely amazing person and so wonderful. He's Absolutely amazing.
ROXASUK DisputesPeremne, Tanya Kyle06016601741755361961157008/16/2025Robles, Ray CarlDispute Filingshe is brilliant and save me from having a breakdown. she's absolutely helpful and amazing
ROXASUK DisputesGallardo, Kian Jan1698005886986703825118908/24/2025Sarabia, ArleneRefund InquiryYankee was really great. He resolved my problem very professional and very quickly.
ROXASUK DisputesPeremne, Tanya Kyle0003609530175475705363508/30/2025Sarabia, ArleneManage Phonebig thanks to her she helped me resolve my problem.
ROXASUK DisputesBernas, John Vincent00036562421754748404129008/29/2025Robles, Ray CarlDispute INquiryHe's been absolutely brilliant. He's very helpful.
ROXASUK DisputesGallardo, Kian Jan06016195121754560561258108/27/2025Sarabia, ArleneDispute Inquiryamazing guy he have, he help me
ROXASUK DisputesPaulo, Pauline06016370061754313942108008/24/2025Sarabia, ArleneDispute Inquiryshe's amazing agent she's helpful
ROXASUK DisputesBernas, John Vincent06016261971754216846112408/24/2025Contemplo, JerelynDispute FilingHe is very helpful sorted my problem. filed the case for me. sorted everything for me. I can trust PayPal account again and again ang keep my mind ease -
ROXASUK DisputesAlejandro, Crisnavel0003633795175423345069708/23/2025Contemplo, JerelynCancel PaymentCustomer was very happy with her. Great service from PayPal. Customer said she deserve a flower.
ROXASUK DisputesGallardo, Kian Jan0601642918175421576780308/23/2025Dela Ostia, Methyl WhyneDispute InquiryCustomer said he wanted to give a commendation. Yankee is very efficient.
ROXASUK DisputesAlejandro, Crisnavel00036090071754154544106508/22/2025Robles, Ray CarlTransaction Inquiryshe's been absolutely brilliant
ROXASUK DisputesNuguid, John Carlo0601658139175413861291208/22/2025Robles, Ray CarlDispute Inquiryvery helpful, explaine every thing very clearly.
ROXASUK DisputesHabulan, Nicole0003651480175403645834708/31/2025Robles, Ray CarlDispute FilingShe's been fantastic helping with my vulnerability.
ROXASUK DisputesYap, Alleiah Kaye00036281751753626618112308/27/2025Dela Ostia, Methyl WhyneDispute FIlingI ordered an item, 2 knee supports. The seller charged me more.
"She was very knowledgeable, courteous. I am 83 y/o disabled person, I've been with PayPal for many2 years, and I've been receiving excellent service."
ROXASUK DisputesGallardo, Kian Jan00036012801753532909184308/31/2025Dela Ostia, Methyl Whyne1843he is absolute amazing and patient and understanding
ROXASUK DisputesAlejandro, Crisnavel06016149921753357799230608/24/2025Dela Ostia, Methyl WhyneRefund Inquirythe lady was fantastic and have a very good manner, she listens, and she understood.
ROXASUK DisputesGan, Mikael Van0601614949175294405976608/20/2025Contemplo, JerelynDispute Filingi would just like you commend, i spoke to miks, and i feel he explained really clearly to me, and i appreciate his exceptional service.
I am very glad i am with paypal
ROXASUK DisputesGallardo, Kian Jan0601619601175292253670408/19/2025Sarabia, ArleneDispute Filinghe got a very good amd knowledgeable person .
ROXASUK DisputesYap, Alleiah Kaye00036559991752221021156808/21/2025Sarabia, ArleneDispute InquiryCustomer said that Kaye is the most helpful person.
ROXASUK DisputesYap, Alleiah Kaye0003655296175231470982608/12/2025Sarabia, ArleneDisputeHELPED ME EFFICIENTLY, AND WENT EXTRA MILE TO RESOLVE MY CONCERN
ROXASUK DisputesPacurza, Rhea06016554671751465365184508/16/2025Sarabia, ArleneDispute Inquiryshes been really helpful. she's very lovely
ROXASNA IdentityCartujano, David1937231626015026985240008/30/2025Canalan, Mary JoyLogin & Link CardI just wanna tell you that the young man has helped me with my credit card used for PayPal was compromised, add a new card and he helped me solve it. He was very professional and clear.
ROXASNA DisputesBordan, Jon Bonjam'06016210361756299459408008/27/2025Bautista, LeadisputesJon was amazing
ROXASNA IdentityCartujano, David200146235126188725685008/30/2025Canalan, Mary JoyClose accountHe's such a wonderful person. He was great. He calmed me down. He listened to me and he's very patient. Please give him a hug for me.
MANILANA DisputesEscondida, Prince Joshua06000464421756164266124208/25/2025Narvaez, John JerichoDispute inquiry >> TM uploaded documents on customer/behalf/request for resolution.Most helpful person I've ever talked to.
ROXASUK DisputesPacurza, Rhea'0601643094175646917598308/29/2025Robles, Ray CarlDispute InquirySimply to provide feedback to your colleague really to say thank you and she did a really good job and thank you for resolving the claim for me
ROXASNA DisputesPonsaran, Mary Flor0000707029175622282988208/26/2025Clavaton, KruzxanneClose accountshe has great cx service and she calmed me down. She handled me very professionally and I want to let you know that she is a great worker.
ROXASNA DisputesAlcampor II, John II1541046325495556783138008/29/2025Briz, Rexler JseanTransaction InquiryI just want to say that john was able to resolve my problem without any problem. I had purchased an airline ticket yesterday which I used paypal and they were pending.
MANILANA Disputes Debit CardCanillada, Criza Joy00035330581755709262389008/20/2025Caunca, Jean Uelrichdispute filingJoy was fantastic. She was so good and very patient. She was by far the best person I talked to. I would definitely give her 10 stars because I was really impressed.
MANILANA Disputes Debit CardSabinay, Carlos Angelo00007104561755612092149608/19/2025Malit, Xandrelleppdc replacementour employee made my experience easy
he walked me through everything
ROXASROW CS & RSDiscutido, Karen Grace533103967965925799091808/29/2025Bergantinos, Franz Kierfunds heldGrace help a lot and explain everything to me. She made me understand everything. She's very kind. You got an expert on the line
CEBUNA DisputesSullano, John TR00007133101755186570159508/15/2025Unabia, Jarlon JohnCustomer called about the refund. The sender of the refund told her to contact PayPal.She did a wonderful job, I rate her with 2000 stars.
ROXASNA DisputesFrancisco, Pauline Joy*123081585040796575417mins08/23/2025Briz, Rexler JseanTransaction InquiryTHANK YOU TO YOU GUYS ESPECIALLY TO THE GIRL THAT I SPOKE WITH. SHE HELPED ME OUT REGARDING TO MY CONCERN.

CONCERN IS ABOUT THE ITEM THAT HE PURCHASED THAT DOESN'T FIT
ROXASNA DisputesFrancisco, Pauline Joy*168278457892462675364508/19/2025Bechayda, Baby JaneHow to wittdraw the moneyI'm trying to transfer from my checking to PP balance. I already contacted multiple times but on one help ,me.
Extremely nice lady and she took her time to resolve my issue. I would like to express my appreciation. I wish all your other personal is like her.
ROXASNA DisputesFrancisco, Pauline Joy*534585138549581630554608/22/2025Bechayda, Baby JaneThe cx is calling to check the status of their dispute.This young lady was excellent she a took a time to dig and to find information and give me a credit. She satisfied
She pleasant she was knowledgeful and I'm very thankful. You really need someone like her.
ROXASUK DisputesPolvorosa, Trezia Mae'0601641399175646715390908/29/2025Lequip, Allie RoseManage Phone NumberI just wanted to say that I was having a problem adding my phone number. I called customer service earlier but they did not help me but when I spoke to her, in just 10 minutes she resolved my problem. She did a great job. It's a massive help, she did great. Please say thank you to her.
ROXASUK DisputesHorario, John Rey'00036303971756386555106208/28/2025Lequip, Allie RoseDispute InquiryEvery time I call PayPal it was really amazing and it was so good the service has bee. The guy I have spoken has been very good and I was so happy with the service.
ROXASUK DisputesHorario, John Rey'00036303971756386555106208/28/2025Robles, Ray CarlDispute Inquiry, received an item for an instantly paid out INR claim and informing us on the processThis is the third time that I have contacted PayPal in the last few months and every time it's just been fabulous, it's just been absolutely amazing and I thought it would be nice to actually say how good the services have been
ROXASNA DisputesDeocampo, Kelvin James'523509780173627424663508/28/2025Romulo, ChaineeviDispute FilingI just wanted to say that he did an outstanding service, he work very hard and he is very smart .
ROXASGlobal Pay LaterBajande, Jemima*1590235819306084472273008/28/2025Arban, CarolCustomer was having issues about the Pending Authorization generated which was not going through. Teammate voided them both for him, also helped him resolve the Negative Balance on his PayPal Account.I was, awhile ago, talked to a certain Jem, she is very patient, knowledgeable with my concern. She asked me what was going on, she figured it out and resolved it. She gave me back the money taken. This lady is very knowledgeable she knows what's going on. If there was a score of 1000, I would give it to her. Continue good job, strive for a promotion!
MANILANA DisputesPunzalan, Amy0600039094175624051998008/26/2025Dumangeg, Riel MaeUnauthorize Account Creation
TM closed the account.		I just want to give praise and thanks to the people who helped me here in awful situation that I'm going through. It was Amy I talked to last, she's very patient and calm and kind.
MANILANA Disputes Debit CardOrca, Florian563701954300167709078508/27/2025Arellano, RusselAdd FundsShe was fantastic, she solved my problem, and her customer service was spot on.
ROXASUK DisputesConlu, Ma Josefa'0601625339175630399081508/27/2025Lequip, Allie RoseDispute InquiryThe young lady I have spoken to is very fantastic and she is very good. I'll be definitely using PayPal in the future.
MANILANA DisputesGuia, Aizel Ann06000191131755905170130508/22/2025Leal, Maria JasminDispute InquiryKudos! She was a professional and resolve the within 50 mins.
ROXASNA IdentityEmpino, Gene Reynald*556808463399732429526008/27/2025Andrada, Aliyah JoyClose AccountYour employee gave me assistance since it's difficult for me. I feel good about his patience in working with me. He is awesome.
ROXASUK DisputesSalvador, KC'0003640922175613618185708/25/2025Lequip, Allie RoseDispute InquiryI just want to leave a feedback for that lady. She is Courteous, Polite and Wonderful! I was so upset and about to close my PayPal account, but because of her I am keeping my account since she resolved my issue! She spoke to me very well and I really appreciate you all in PayPal.
ROXASNA AccountZurbano, Ma Evonne00007114061756234295118608/26/2025Katigbak, RonaldAdd Card"The representative was very very helpful ... she's very patient and courteous so i wanna give her ... at ten out of ten"
ROXASNA IdentityEmpino, Gene Reynald7543006416795149925293608/26/2025Bulay, EphraimLogin IssueThe young man I spoke with was absolutely wonderful. I explained my problem, and he stayed with me until it was resolved. He knew what he was doing, and he did a great job. He deserves an A+. I can't tell you how happy I am right now because of what he has done for me.
ROXASNA IdentityHierro, Alnie Glaze7542930692226756791189408/26/2025Bulay, EphraimDispute FilingShe is truly one of the most wonderful representatives at PayPal. I’ve dealt with many agents and reps, and she genuinely stands out. She’s efficient, professional, and an absolute pleasure to work with, qualities you always hope to find in a representative. I was very worried when I called, but she immediately put me at ease. She’s a real asset to PayPal, and as someone who’s been with PayPal for a while, I genuinely believe she’s one of the best you have.
ROXASNA IdentityPancho, Rona Mae1513053335217493790360008/26/2025Patricio, Sidney El CidUnauth transactioni got great service. and i wanted to commend her for her time and patience. She took care of all of it.
ROXASROW CS & RSVirgo, Jeniebabes145878474042370248286708/27/2025Bergantinos, Franz KierRefund statusI wanted to give kudos to jenny she was very helpful and professional.
ROXASUK IdentityAlcazaren, Mark Arvie'125809235954261765792508/20/2025Duerme, Maria CilaneLogin: Manage Phone number and Manage Email AddressJust want to speak about how mark handled the call; he put my mind at ease, and he was able to resolve my issue seamlessly.
ROXASNA IdentityBautista, Demmeth06000034691755963901149808/23/2025Bombales, Unica VeniceLogin IssuesThe woman that I was just talking to was very helpful, and I appreciated it. I just wanted to make sure somebody knows that the person I just talked to for 35 minutes was very helpful. I think that when somebody does give you really good service, they deserve a supervisor or somebody to know that.
ROXASUK DisputesNuguid, John Carlo0601658636175489973680408/11/2025Zaragoza, Neil Juncustomer is calling about the dispute which asking to return the item to the address of the seller / TM resolution is to offer a voucher as resolution and customer accepted the voucherI appreciate PayPal service and very good which they look after their customer's
ROXASUK IdentityBatan, Linda'1862165088460660168162008/26/2025Picardel, EmmanUAAI just wanted to let you know how wonderful the lady was, I am 83 years old and don't have a clue and she was very patient and I would like you to give her a Gold Star. She is very understanding and it was a joy speaking to her.
MANILAROW CS & RSSauro, Sheryl Kay0600026579175586979788908/22/2025Dayrit, ArianneLogin issue - cx can't log as they're unable to receive SMS code for 2FA"I just want to pass a commendation to the associate I was speaking to. She's very efficient, she's very patient, I like her comms skills, she's very clear and provided me some alternative solutions to resolve my issue. So far she actually stayed on the line just to make sure I can access my account."
CEBUNA IdentityRicafort, Gerald*753924597965397568638908/16/2025Menchavez, GlennylPhishing Email"I was having a very bad day because I was hacked few weeks ago. Thank God, I spoke to Luca. He's not only a great asset to your company, but he's very professional—he made me feel very comfortable, and I think you, guys, should give him a Wall for being an amazing employee"
ROXASNA IdentityZante, Chim Neo177346865725831514825008/25/2025Canalan, Mary JoyDispute INR- Auto refundedI just wanna say she did a great job and solved my concern. It was a positive experience!
ROXASNA DisputesCailin, Sharmaine Joy183326299522894300480008/01/2025Aminoso, JessadisputeRepresentative was very heplful
ROXASNA DisputesBordan, Jon Bonjam'117011354986235766158008/01/2025Aminoso, Jessadispute Filinghe was so helpful to me and so relive at this point because I was scammed.
MANILANA InvestigationsMortel, Jeremy Ellen Me'0600029961175469839294908/09/2025Dosdos, AntonneteNegative Balance Inquiry and Fake EmailEllen helped me so much, she's very professional and very kind. I have PTSD and my wife is in the hospital. I just wanna say that I love PayPal and I don't wanna switch.
ROXASNA AccountAlameda, KimbertUnknown50008/25/2025Bernales, Shawn RichManage Phone and withdrawal issueHe is amazing I have been having problem for the last 3 days and I spent 3 hours and he was no helpful as Kim was polite and helpful very knowledgeable. He did a wonderful job.
MANILANA IdentityTabunag, Emmanuel Jan Earl06000155641755031295126608/13/2025Sumayo, Julius NinoCx reported an unauthorized transaction of $50.99 from their checking account, which they did not recognize and believed to be a fraudulent DoorDash gift card purchase. John empathized with the customer, identified the transaction as a DoorDash gift card, reopened the case under PayPal Buyer Protection, and assured the customer of a refund if the seller did not respond. Julius later received the customer’s commendation for John and confirmed the dispute process would be monitored.Well, I just wanted to compliment John for helping me. I've also talked to one in the past who was very helpful too. I had a sticky situation that nobody seemed to be able to figure out—except John. I hope you know who I'm talking about."

"Yeah, he actually was able to tell me what this item I supposedly ordered was—which I never did. I'm just grateful for that."

"I'm glad to do it. It's very important because this is probably a thankless job."
ROXASNA IdentityJuarez, Andrei'1860580975378344337138008/04/2025Canalan, Mary JoyFile a disputeI just wanna compliment him on his service. He took immediate action and the call was not long. He's exxtremely professional
ROXASNA IdentityZante, Chim Neo'222351657284234073842008/06/2025Canalan, Mary JoyPhishing emailIm almost 80 yrs old and I dont understand a lot of things . I got an email that a business account was opened so I called. W was talking to this lady and she was so patient. Most of the time, they will cut me off but she was so patient and kind and understanding. She explained everything to me. She was awesome. She was above and beyond.
ROXASNA IdentityBautista, Demmeth'144612877776893412070008/09/2025Areno, AngelaPhishing emailI just want to let you know that Dem was awesome.
ROXASNA DisputesBisnar, Ma Lucevie130886888307319040368008/23/2025Bautista, Kenethdispute InquiryI just have a very wonderful experience with PP. she was very helpful and patient. she should get a raise.
MANILANA Disputes Debit CardLingcong, Christopher5585339448219443704282008/23/2025Lumabad, Donald JayAdd bank issue"I just want to let you know that he is a wonderful person. I am an elder person and he is very patient. He worked really hard to help me with my concern. I want to give him credit for that!"
MANILANA InvestigationsRoy, Ahra Monina06000362631754237052;42008/03/2025Dailisan, MaribelCancel recurring paymentPromoter, with TM name mentioned. See message below:

"Very friendly and helpful!! I believe Hanna was her name even though I am a bit hard of hearing. She solved our problem directly"
MANILANA InvestigationsRoy, Ahra Monina06000298631755645053;138008/19/2025Dailisan, MaribelTransfer issue and case inquiry ( change case from INR to UNAUTH )Ahra gave great service. She knows what she's doing. Exceptional!
MANILAROW CS & RSRone, Claudeth0000702781175573247621308/20/2025Joyosa, ArascelyCx requested for the funds to be released as the money was sent to buy materials to create props."I just want to commend Claude as she went above and beyond in helping with my concern. She's very helpful and now I'm stress-free. I really trusted you that PayPal is a good company. How you train your people is intensive. I'm really happy right now and overflowing joy. I wish for Claude that she will succeed in her career path and in the future she can be promoted. Thanks for resolving the issue and that's what matters."
ROXASNA IdentityObarra, Princes Charmy Dayle'00035482221755707464106708/20/2025Calizo, Jason BengonUAA"I would like to say thank you for your employee Dayle, I was going to close the account because of the unauthorized charges but she was able to cancel those automatic payments and I considered keeping my account because of her, very helpful, patient and knowledgeable."
ROXASNA DisputesBillanes, Axcelle Mar1312506132569732043120008/23/2025Jore, Jomarie Konstantin IIFile a disputeJust wanted to tell that the gentlemen whose helping me is excellent. He decided the case in my favor. He listen to me and solve my problem.
ROXASNA IdentityPeralta, Mario Francisco*117363397793109750035008/22/2025Andrada, Aliyah JoyUnauthorized TransactionI want to give a good review to Ley, he is extremely helpful and would like to give a compliment. He gave the best customer service I've ever had and I appreciate it.
ROXASNA IdentityBenid, Rose Anne*191884962564429725935008/21/2025Andrada, Aliyah JoyDisputesI just want to talk about the previous representative, she went through everything in helping me. She did a great a job and please give her a pat on the back.
ROXASNA IdentityBandellon, Razel Ann'0003548195175580221979508/22/2025Calizo, Jason BengonUAAI want to thank PP and the representative that I spoke with. She was so pleasant and efficient. Thank you for being such a great company. She makes it easy for me.
ROXASGlobal Pay LaterDela Sada, Michaela543931748729213579058408/22/2025Bernales, Shawn RichTransaction InquiryI had the kind of customer service that I would have trained I would immediately hire her, she needs to be a supervisor level that way she can train other people on how to make sure to assist everyone properly.
MANILANA IdentityTabunag, Emmanuel Jan Earl'06000155641755031295126008/12/2025Sumayo, Julius NinoTransaction inquiry pay in 4 with refundI wanted to complement Jan who is helping. I've also talk to one in the past he was very helpful to I have a. sticky situation that nobody can seem to figure out that John. And I hope you know who I'm talking about, he was able to tell me what this item I supposedly order was, which I never did. I am just grateful for that. I have filed this concern before and then I got checks email that the case was closed, and he was able to look at it.
ROXASUK DisputesMarcelino, Khryzia Mae'00036471041755504537178608/18/2025Robles, Ray CarlDispute InquiryI just spoke to Zia and I have to say I have never come across a more friendly, polite, well spoken helpful person ever. She was absolutely fantastic and I can't praise her enough.
ROXASUK IdentityFlores, Alvie Joy532259833491068128596008/14/2025Picardel, EmmanAML LimitationI've been assisted by at least 5 people for how many days now and this lady was very efficient and sorted my problem. She make sure that that she checked the account and advised me correctly. She is very patient and very intelligent. The young lady was very helpful. I really appreciate the job they do. I am very happy today of the way how I am being served. I am happy for the PayPal for the job well done for businesses.
ROXASUK IdentityVillaruz, Mae Ann'182619576739496774190008/15/2025Picardel, EmmanUAAI just want to thank you and PayPal for the sterling service. When I talk to her she really listen to me and make sure to resolve my concern. If you really want to receive a good service you should go to PayPal as they really have a marvelous service
MANILAROW CS & RSTinio, Anne Poline Kei'0003562610175494827487308/11/2025Sumayo, Julius NinoHolds InquiryShe did help. She's really kind and really pleasant to talk to. It's very rare for, like for me specifically to talk to someone that knows what she's doing. Like there's a standard of taking phone calls and that representative really did a good job ... even though you would like he she helped me ... even if. she won't like she cannot fix my problem, I am still gonna commend her for doing her job.
MANILAROW CS & RSSauro, Sheryl Kay'00035140161754076002153608/01/2025Sumayo, Julius NinoHolds InquiryI just really wanna commend for Sheryl for doing a great job. It's a 100 over 10.
I have been calling you since yesterday, then Sheryl came. She's a God send. Should give her a raise.
MANILAROW CS & RSSauro, Sheryl Kay'06000413561754576774125708/07/2025Sumayo, Julius NinoHold InquiryI would like to give this commendation for KC. KC resolved the issue. KC is terrific!
MANILAROW CS & RSOjeda, Kenth Genard'00035400021753364144219207/24/2025Sumayo, Julius NinoWithdraw FundsI wanna commend the rep who assisted me. She is so smart, so polite, she's bound to finish the call until I get satisfied. So, she tried her best to really assist me and finish it and set her extra mile; offer if future I would experience the same problem and she even walk me through the entire process.
MANILANA Disputes Debit CardFrivaldo, Joeshel'0600024222175579540791608/21/2025Maraon, NormanCx is calling because he wants a replacement PPDC. Cx lost his cardThe agent was able to handle my concern quickly, calmly and efficiently and I learned a lot actually about what I can do differently next time.
CEBUNA IdentityConejos, Erika Mae0003556104175346974792707/25/2025Taniza, GeralynDispute FilingI want compliment Rei. So sweet and calm and effective. She worked out everything and talked me through. I just want to let you that she's a great asset to the company.
CEBUNA IdentityConejos, Erika Mae0000710229175520014748608/14/2025Taniza, GeralynDispute Filing - Instant PayoutShe did an amazing job. She got everything done. I just wanna let you guys know.
CEBUNA IdentityFernan, Christian Alfie0000700795175218014371707/10/2025Taniza, GeralynDispute FilingI just wanted to give some positive feedback. He was amazing.
CEBUNA IdentityDosdos, Ikatrina Mika00035609151755797924335508/21/2025Taniza, GeralynAccount CreationI just want t let you know that she's very nice. Very helpful. Patient. Well-spoken. She went above and beyond to help me and deserves a day off.
CEBUNA IdentityDosdos, Ikatrina Mika0003521238175469633674908/08/2025Taniza, GeralynDispute FilingShe's amazing. She's knowledgeable. She's kind. She deserves a raise.
MANILANA Disputes Debit CardMuchillas, Antonette185004962334293067218008/21/2025Lumabad, Donald JayPPDC activation1850049623342930672

I just want to let you know that the lady there helped me a lot. She was able to resolve my issue within 2 minutes, that is quick. Normally, we will request for a supervisor due to not being happy, but she really helped me. Just give her a pat on the back and deserve some recognition.



She did a great service!.
ROXASNA DisputesBasas, Kirk Michael122937603598108474684008/21/2025Briz, Rexler Jseancustomers concern is about the disputeim calling to commend greg. he was so professional and polite. he was able to resolve my concern.
ROXASUK DisputesTolentino, Ferdelyn0003659780175431665708/04/2025Alba, AileneDispute Inquiry"I just wanted to say that "Alexa" took her time to resolve my case, and she was amazing. Lots of credit goes to PayPal."
ROXASUK DisputesPolvorosa, Trezia Mae'00036415891755257776125908/15/2025Lequip, Allie RoseRefund InquiryI just wanted to say how glad I am that my issue was resolved, the way she handled my issue is with composure and I like that because I know she's willing to help me. She did it without wasting my time. I just want you to recognize her.
MANILANA DisputesEvangelista, Christian'00007048321755620191261908/19/2025Rodillas, RhodoraCommendation Taken By: Mentor Julius Perez

Dispute Inquiry- cx called about the SNAD case for $31.36 because the make-up bought from the SLR didn't work on her face. Cx submitted docs from the SLR advising to keep the product and will issue refund w/in 5-10 BDs. TM switched the case from SNAD to CNP and adjudicated the case to BYR favor and delivered the Great News, however, cx insisted to stay on the line and waited for the email confirmation until cx asked to speak to a Supervisor to give feedback for the TM.		"Ian is awesome. He stepped up and did the right thing. Thank you so much for taking my call and God bless you and your safety. Ian is amazing, he's wonderful, very kind and generous."
MANILANA DisputesCosico, Norlando6079676418423008389199908/15/2025Kalingasan, KirkDispute Inquiry. INR BYR liable. TM appealed the case."...this gentleman solved my problem for me..he was very helpful and very kind...you need more people like him in your team..."
MANILANA DisputesGuillermo, Jenny7538587492448015637102008/14/2025Arce, John Lestercx called in about the purchase he made last Jul 7 wherein the item he received is not what as advertised. He tried resolving the issue directly with the merchant by asking to return the item and get the correct item.Today, I just want to take the comment that the customer service that I received today was exceptional. She's very professional, very patient and I really appreciate the communication.
ROXASNA DisputesBordan, Jon Bonjam'201733411738201996770008/21/2025Bautista, KenethdisputesJon is the person who helped me and resolved my concern . Jon took care of my concern and helped me get my refund.
ROXASNA DisputesDelegencia, Karl Kevin'171050597409772142060008/21/2025Bautista, Kenethphishing emailI just wanted to tell you that he was helpful and i want to make sure he will be recognized
ROXASNA DisputesSelorio, Kathleen Joyce'227923103051600789260008/21/2025Aminoso, Jessadispute Filingshe was great, she did right away
MANILANA IdentityEstelo, Chad Emmanuel0003519155175521258437708/14/2025Bon, DebbieAccount verificationI just gonna put a recommendation for the gentleman who helped me. He did a very good job and very professional.
ROXASUK IdentityBenitez, Dan Bryan'06016035941755361867190108/16/2025Sto Domingo, DennisCustomer's calling because he received an email telling him to confirm his email. Teammate inform the customer that the reason we sent him the email about confirming the email is because the account was just recently created, teammate was being patient through out the process and help the customer in resolving his concern.Dan is very patient with me throughout the process and he did everything right. You've got a GEM!!!
ROXASUK DisputesHorario, John Rey'00036356321755622314172108/19/2025Lequip, Allie RoseDispute InquiryHonestly this guy is so so good. He actually do follow the Policy of PayPal. He was excellent and very good.
MANILANA InvestigationsBuarao, Ridjei06000282701755522138;222008/18/2025Dailisan, MaribelAccess funds old to new.He is a lovely gentleman, I cannot express my gratitude for the help he offered today. Its a beautiful experience.
ROXASNA IdentityBenid, Rose Anne521322385343654024236108/19/2025Andrada, Aliyah JoyDispute FilingI wanted to commend the individual that help me with my issue, she is very polite and did a great job without hesitation and went to it immediately. Thank you for the help and if ever I receive a survey I would give her 10 out 10.
ROXASROW CS & RSNicor, Annaliza Joy0000701647175509406533708/13/2025Geronimo, JobelleLog in Issueshe's really um also helpful i from being helpful she's ... very very polite and friendly ... and ... very assisting she has that kind of commitment to ... the customer ... i i really wanted to emphasize that because not all of those ... assist you have that kind of attitude.
ROXASROW CS & RSBocala, Leocel116670321531855330965208/19/2025Bergantinos, Franz Kierfunds heldShe did an amazing job. I don't use PayPal often but she made it easier for me.
ROXASNA DisputesMagtagad, Hannah Joy06000190381755188761122608/14/2025Pelayo, Arianne JoyWithdrawal Inquiryoh she was just absolutely terrific ... um ... helping me from ... to ... from beginning to end she stayed with me
ROXASNA DisputesTaylor, Joeline00035364821755549677129108/18/2025Pelayo, Arianne JoyUnclaimed paymentyour customer service representative was phenomenal
ROXASUK DisputesPangilinan, Diego Carlo1454928121284510776'48908/16/2025Alba, AileneDispute Inquirywas incredibly patient with me, especially while I was feeling frustrated with the case.
ROXASUK DisputesRamos, Angelica1171411322618557920'63108/01/2025Alba, AileneDispute InquiryThis is just a quick one. I just wanna say that the customer service agent that helped me is fantastic and very concise and I wish that every customer service is like her.
ROXASUK DisputesEslaban, Jose Leo178230996392296555642308/15/2025Alba, AileneDispute InquiryIts just to let you know that the service that I have from the rep is amazing. The gentleman is caring and wonderful. I would like everyone in PayPal to be like him. I want him to be recognized because I know not everyone is like him.
ROXASUK DisputesTolentino, Ferdelyn203295325534510090253208/20/2025Alba, AileneDispute InquiryShes Happy
ROXASNA IdentityPeralta, Mario Francisco*172233445749109722442008/19/2025Andrada, Aliyah JoyManage CardI just wanna commend the representative who help me his name is Ley, I have a new card and I need it to add on my account. I really appreciate good customer service and I know how important to be recognized.
ROXASNA DisputesTipon, Kenneth Emmanuel Jr0600012054175527594451608/15/2025Pelayo, Arianne JoyDispute Inquiryyes i just ... to say that i'm just gonna leave ... very positive ... help me so much result my phase ... and i wanted random like ... just let me talk to supervisor and ... let them know ... you guys are happened so i just want to ... up thank you
ROXASNA IdentityHierro, Alnie Glaze1488115553015437604505508/18/2025Bulay, EphraimLog inI want to Compliment her for being so patient, she is so sweet and kind.
ROXASNA IdentityDalmino, Josie*0600030280175538233163908/16/2025Belvis, KyraAdd BankI want to let you know about jessie that she helped me out so much. I just want to let you know she is an amazing associate.
ROXASNA IdentityAldea, Nesbelle*06000609701755380843163308/16/2025Belvis, KyraManage Card and Add FundsJust calling to let you know that Bella took care of me. I'm kind of new to PayPal and added my card, add money and stuff. She's very helpful and she took her time. She did a very good job and I'm very happy.
ROXASGlobal Pay LaterBajande, Jemima'1749259844517333479115708/19/2025Bueno, Noel GemGeneral Inquiry about pay later / helped cx process Pay in 4 / successfulI just wanted to express how well jem handled the call. She's doing a great job, she's an asset to your team.
ROXASNA IdentityAzarce, Nikko*0600006472175510978942108/13/2025Belvis, KyraFile a dispute for a billing agreementHe did help me so quickly and so kindly. He explains to me what he was doing, and I really appreciate that very much. I anticipated that it was difficult, but he did it.
ROXASUK DisputesAdame, Willie Mer'06016570871755264524115808/15/2025Lequip, Allie RoseDispute InquiryI just want to say that I'm happy that he resolved my issue and I just want you to recognize him because I think he's a great asset to PayPal. So thank you and also give my thanks to Will!
ROXASUK IdentityCabatic, Ashly Marie'171011884649297207196008/18/2025Remandaban, RasheedUAA / LoginI just want to say she was absolutely brilliant, polite, I was a bit in a panic but she went through everything and taught me everything.
ROXASUK IdentityCahilig, Ruselle Kaye'00036038501754476510105408/06/2025Bulahan, Louie AntonetteCx called because he hasn't received the money that his son sent him. TM explained that the money is already in the PP balance and gave cx a walkthrough on how to withdraw the funds, which went through successfully.She's very very nice woman. She took time to help me. Everything is a package. Big thank you to her. She's a very fantastic woman. Give her a bonus because she's a fantastic woman.
ROXASUK DisputesEslaban, Jose Leo'00036100201755270916103608/15/2025Robles, Ray CarlDispute InquiryHe was brilliant and he helped me and he understood what my problem was. He was really good at helping me and give him an increase in payment.
ROXASUK IdentityFecundo, Jhennie Marie'1160964782297494749008/13/2025Bulahan, Louie AntonetteCx called regarding his transaction on the PayPal Account. TM educated her and explained about the transaction.She was brilliant, she communicated and answered my calls in a professional manner she was very good. i think she need to get some bonus or promotions.
ROXASUK IdentityFranco, Doreen'0601621570175449403165008/07/2025Bulahan, Louie AntonetteCx called to get more information about the direct debit. TM explained that the transaction was sent to Uber on August 2nd and was processed as an instant transfer payment that usually takes 3-5 business days to process from his bank.I just want to appreciate somebody, she helped me out quite well. I want to say she's really amazing and help me out quickly and very friendly. I just want to say thank you with it.
ROXASNA DisputesSelorio, Kathleen Joyce'482051746076835659570008/16/2025Aminoso, Jessadisputesshe was the moset pleasant person and very professional and took care of my issue.
ROXASNA DisputesBisnar, Ma Lucevie'1975118672483580649800secs08/17/2025Aminoso, Jessadisputesshe was nice to talk to, polite.
MANILANA InvestigationsBuarao, Ridjei06000181931755441019'54008/17/2025Dailisan, MaribelNeed refund. An app that cx no longer used keeps charging them and they wish to get refund.
The following transaction where explained to:
14.90 USD balance funded,
Dispute filing INR
Cancelation of all automatic payment		I want to let you know that the guy who helped me did a very great job, has good customer service, he is very positive and he completed what I needed, please give him extra points please!
MANILANA InvestigationsTuguinay, Gabrielle Marie06000068351755382246;198008/16/2025Dailisan, MaribelThe following issue address:
PW reset
close account
update email and access account with the PP Extras MC		The young lady is very patient. I'm not a computer savvy and with my new phone, I just don't know how to proceed and I'm glad I got her, she spend few minutes and resolved my issue. I'm grateful. Salute to her.
ROXASNA DisputesAlcazaren, Marivie'1202794584853988315114008/16/2025Briz, Rexler JseanCustomer contacted to report the that he did not receive the item. Teammate highlight PayPal buyer protection. Instant Payout has been issued and teammate delivered the good news within the call.I just want to compliment john since he's fantastic and very helpful
ROXASNA DisputesAlcampor II, John II'161962489425710080754008/15/2025Barredo, ReaI just wanted to give a nice commendation to john. He is a very nice person and helpful.Cx is calling to add funds on her PP using bank | set expectation to the cx regarding the timeframe in adding funds using bank | cx refrain to continue the transaction since she don't want to wait for the money to be posted .
ROXASNA DisputesDelos Santos, Hubert Clifford'1546198475220751261180008/15/2025Barredo, ReaCustomer contacted to upload the return tracking number. Teammate helped the customer uploading the return tracking.I wanted to let you know the professionalism of the teammate that helped me today.
MANILANA InvestigationsMangulad, Johnrey James06000298211755380306;360008/16/2025Dailisan, MaribelWithdraw funds. Challenge is to fix this error "having trouble completing this request""He was so kind, so gracious and so patient"
ROXASNA DisputesAlcampor II, John II1202794584853988315114008/16/2025Briz, Rexler JseanDispute filingI just want to compliment john since he's fantastic and very helpful
ROXASNA DisputesVillorente, Aira Khrystine534648648666450897272008/16/2025Basa, JudyleenDispute FilingI just wanted to tell you that she was very patient. She deserves to be recognized.
ROXASNA DisputesAlbay, Cymon00035391211754160096111808/02/2025Basa, JudyleenCustomer reporting a transaction that she did not receive. Teammate filed INR and delivered great news since it was closed instantlyI would like to let you know that Carl, was amazing.
I just want to leave a positive comment to him
ROXASNA DisputesVergara, Nathaniel James0003550375175460489764408/07/2025Basa, JudyleenPhishing email.She helped me and determined taht email was phishing. She was very professional. She did gets job well done.
ROXASNA DisputesVergara, Nathaniel James00035382051754660333178808/08/2025Basa, JudyleenDispute Inquiry
Customer has been calling multiple times to resolve her issue. Teammate closed the case using trends and delivered great news.		I just want to let you know how well the representative handled my issue. She was very polite and she never cut me off.
ROXASNA DisputesHumpay, Elaine0600030760175467154469508/08/2025Basa, JudyleenDispute Inquiry / deliver great newsi just wanted to complement her and tell you she's really helpful. She helped me tremendously very quickly very professionally.
ROXASNA IdentityDelfin, Wenjiel*197389385626927694953108/16/2025Andrada, Aliyah JoyLoginI want to let you know tat the representative deserves a raise or promotion, she did her job very well.
ROXASNA IdentityMendez, Kristine Joy*605287293513721941642008/16/2025Andrada, Aliyah JoyClose AccountI am calling to praise the agent Kris, she explain and calms me down when I received a fraud notification. She assured me and I know being a customer representative is so hard and she deserves a pat in a back. Please thank her for me, a person like her has phone etiquette and very spot on when she answer me.
ROXASNA DisputesPilante, Nina Gemma'59620283694183576836008/16/2025Romulo, ChaineeviDispute FilingI just want to let you know that the agent is excellent . She help me with the transaction
ROXASNA IdentityPeralta, Mario Francisco*225556397879316878835408/16/2025Andrada, Aliyah JoyDispute FilingI want to tell that the gentleman who assisted me is very good, I am very satisfied with his kindness. I give kudos to his customer service.
ROXASNA DisputesTaylor, Joeline*483614165906498229543608/02/2025Bechayda, Baby JaneTransaction Inquiryjoe made an amazing job. So helpful and kind I know that you receive a lot of complaint but she help me a lot.
ROXASNA IdentityEmpino, Gene Reynald*198121163973221600923008/15/2025Andrada, Aliyah JoyTransaction InquiryI want give a kudos call to Gene, it is very important to give recognition since did a good job.
ROXASNA DisputesBillanes, Axcelle Mar185684708631278874372008/15/2025Briz, Rexler JseanDisputethe only reason why I wanted to tell you that axcelle is an asset to your company. he was very patient, kind and he truly is an asset to your company. I don't have enough compliments for him.
ROXASNA InvestigationsMagdaluyo, Claire Mae0600064979175520877659108/14/2025Borres, April JoyRemoving My LimitationIi wanted to let you know what a wonderful job Mae made for me and helping me resolve my issue . I wanted to give her the highest mark like that I can give.
ROXASNA InvestigationsApdua, May Grace1412603720012954226122307/31/2025Borres, April JoyPayment HoldsI just wanted to let you know that she jumped over the phone and helped me overcome these obstacles. She deserves a raise!
ROXASNA InvestigationsApdua, May Grace2305273789436763027103907/18/2025Borres, April JoyRemoving my LImitationI wanted to give her a number 10! She did a great job!
ROXASNA InvestigationsApdua, May Grace230527378943676302760207/24/2025Borres, April JoyRemoving my LimitationCustomer stated, Grace has done a wonderful job. She was very nervous but she handled my concern very well. She was very calm and did a great job. She was fantastic!
ROXASNA InvestigationsApdua, May Grace481922293931719937764307/17/2025Borres, April JoyPayment HoldsI just wanted to tell you that she was wonderful and so kind. I was so emotional, she gave me hope. She was so nice. She cares and you should be thankful you have her on the team.
ROXASNA InvestigationsApdua, May Grace228853158650709254365607/15/2025Borres, April JoyAccount recovery/ATOI want to commend her. She was fabulous. She went through everything and help me out. She’s fantastic"
ROXASNA InvestigationsFalco, Via5317306045046366070138007/02/2025Chua, Tania KayeRemoving My LimitationShe was an excellent customer service and she did a great job! I'm so thankful for her service and I really appreciate her. She deserves a raise!
ROXASNA InvestigationsHonrado, Kristel Daniellena336006/29/2025Chua, Tania KayeRemoving My LimitationI just wanted to compliment her. She was so patient and so kind and she was able to help me resolve my issue. She walked me through this and she was so kind and professional and so also personable. I'm so happy that I got her since she was able to help me, I'm a satisfied customer.
ROXASNA DisputesTaylor, Joeline198277434297500968499608/08/2025Pelayo, Arianne JoyDispute Filingi would love to uh give her an accommodation and i called so stressed and worried and ... her knowledge and her willingness to help me ... she is really a credit to ... to to ... ... credit union that i've loved forever ... and ... i just i cannot be ... so grateful and thankful and and i hope that ... you can let her know that ... um i am so appreciative ... and grateful that she ... really does her job perfectly and and ... um ... i love you guys
CEBUNA IdentitySalazar, Grace*753737508760486381646408/11/2025Menchavez, GlennylLogin Issues"She was amazing and was very helpful."
ROXASNA InvestigationsContillo, Jerome06000296271750373925103306/19/2025Borres, April JoyPhishingI just want to let you know that Jerry is professional and I appreciate him working in Holiday.
ROXASNA InvestigationsApdua, May Grace06000173341750342301296906/16/2025Borres, April JoyAH filed SNAD where the decision is GWSR. Teammate utilized empowerment and close the case on buyer's favorI bought an item with false advertising and they want me to ship the item back to China. I've been going back and forth with the merchant but Grace did something for me. I cant take her enough and she deserves to be recognized. She was so patient and calm.
ROXASNA IdentityHierro, Alnie Glaze*1503968000054191411114008/15/2025Andrada, Aliyah JoyDispute FilingShe is absolutely wonderful and very patient in assisting us, we've been over the phone for one hour. Please tell her we thank her very much.
ROXASNA IdentityHierro, Alnie Glaze*177028940335417830525408/15/2025Andrada, Aliyah JoyPhishingI just want to tell that the lady is very courteous and get the better service in my concern. She is exceptional.
ROXASNA InvestigationsContillo, Jerome00035221071748373872392307/28/2025Borres, April JoyCustomer is calling about the dispute filed on the account. Teammate closed the case on buyer's favorJerome is very exceptional. She was very precise and knowledgeable and things were done in minutes. She deserves all the kudos she can get.
ROXASNA InvestigationsHermosisima, Maria Finah00007149691749138048135506/05/2025Borres, April JoyCustomer received an email from the seller that he will be refunded if the case gets closed. Teammate explained the risk of closing the case if there was no refund yet. Teammate explained that the customer is protected and if the seller refunds the money the case will automatically be closed.I just wanted to tell you that she did a great job. I wanted to make sure that she is recognized. She is a clear and efficient communicator. Good job to her!
ROXASNA InvestigationsBaler, Nathaniel Victor00035350451748698850281707/31/2025Borres, April JoyAH wanted to cancel the transactions in the account , teammate filed a dispute.You have the best guy. The best one. I just want to praise him. He helped me patiently. He is a beautiful guy. Amazing!
ROXASNA DisputesBriones, Mark'126819087937297865178008/15/2025Barredo, ReaCustomer contacted about the phishing email that he received and the refund that he received on July. Teammate provided the phishing talking points and the refund information.I was just gonna brag on how the guy help me today. He did an amazing Job and he is fantastic.
ROXASNA DisputesGarbo, Maru'2052012441776645636102008/11/2025Barredo, ReaCustomer reported the item that SNAD. Teammate filed a dispute and provided 10 days timeframe.She dispute the transaction for me and she was so kind.
ROXASUK DisputesAcejo, Aljune Mike'06016548811755176475125308/14/2025Lequip, Allie RoseDispute InquiryI just wanted to say that your colleague is absolutely wonderful—very kind and professional. He always asks if I’m okay with being placed on hold, and he resolved my case efficiently. It was a pleasure speaking with him, and I’d love for this feedback to be added to his HR file. PayPal feels secure, which is why I always choose it. Please thank him
ROXASUK IdentityDiamonon, Fons Fernando'182619576739496774190008/15/2025Cruz, Rachelle MaeCustomer calling about an unauthorized transaction, teammate appealed and deliver the good news.Helpful and he went extra mile for me and I want to tell my friends to use PayPal.
ROXASUK IdentityCahilig, Ruselle Kaye210469510915788958955008/14/2025Cruz, Rachelle MaeThe customer is calling about login issue, teammate was able to resolve the issue.terrific job, very patient.
ROXASUK IdentityCahilig, Ruselle Kaye'125408163876181560650008/04/2025Cruz, Rachelle MaeThe customer was not able to login; teammate added the new phone and helped the customer login.She was very patient to me and sort out all my problems. She was kind and made me understand what was going on.
MANILAROW CS & RSAng, Ferdinand0003516091175504324695808/12/2025Joyosa, Arascelycx wants to get back the money sent to husband using old email addressI would like to commend Ferd. I'm really greatful that he was patient enough to help us out. He resolved my concern and I'm really happy that he was very kind and helpful.
ROXASNA IdentityEmpino, Gene Reynald*137250806405043068641008/14/2025Andrada, Aliyah JoyDispute FilingI just want to share how Gene is a good asset to you company and would to compliment his work.
ROXASAU IdentityAbela, Rasil'6043091214685198146115608/14/2025Rosales, Lyn AntonietteWithdrawal issueHe's done an awesome job. He deserves a raise. He's just very helpful all the way through
ROXASAU IdentityAbela, Rasil'06000518971755132068109908/14/2025Rosales, Lyn AntonietteLogin issueHe's been the best I have to deal with out of the 3 or 4 banks I've spoken to. He was very, very good.
ROXASNA IdentityPeralta, Mario Francisco*563578957257862805834008/14/2025Andrada, Aliyah JoyDispute FilingI want to let you know how fabulous experience I have with Ley, telling me what happened to the transaction and file the case for me. He done a great job and answer my concerns. I just want to share this Wonderful experience.
ROXASROW CS & RSLariza, Angelica4817403784462109811152308/14/2025Bergantinos, Franz Kierpayment holdI would like to give her a 10. She helped me very well.
ROXASUK DisputesDuco, Chennee Joy*2051922859838757162150008/14/2025Clavaton, KruzxanneDisputeI wanted to say she is the only one who helped me and I wanted to make sure she is recognize
ROXASGlobal Pay LaterEtchona, Jesmark2132769300765270044154508/14/2025Katigbak, RonaldPay in 4 repayments.I just want to give a positive feedback to Jess, she really step out and extra mile to help me. She is really really good employee.
ROXASNA DisputesBusia, John PaulN/A71008/12/2025Barredo, ReaDispute InquiryI just wanted to let you know that Paul is efficient warm and make me understand how to resolve my concern.
ROXASNA DisputesDelos Santos, Hubert CliffordN/A222008/11/2025Barredo, ReaTransition case from CNP to SNADI want to let know that Hubert is absolutely a gold mind, he knows how to take care of my concern.
He have a wonderful accent.
ROXASNA DisputesDelos Santos, Hubert CliffordN/A210008/14/2025Barredo, ReaAppeal and close case in buyer's favor.Appeal and close case in buyer's favor.

I wanted to give Hubert commendation because he is very helpful. He did a fantastic job.
ROXASNA IdentityPeralta, Mario Francisco*228241959426189202823608/14/2025Andrada, Aliyah JoyDispute FilingHe was very courteous and very helpful.
ROXASNA IdentityHierro, Alnie Glaze*207864006463185720645308/14/2025Andrada, Aliyah JoyPPDCI just to say Alnie is kind, patient, and upbeat. I would like to thank her, she did a great job and I am very happy.
ROXASROW CS & RSDiscutido, Karen Grace125171720648384098385708/14/2025Bergantinos, Franz KierloginGrace was a great agent. She lived up to her name and showed me grace in handling my issue.
ROXASNA IdentityBunol, Alvin Joshua'1775970168036233239132008/12/2025Barredo, Daisy MaePhishing"""the gentleman that I have been speaking with is the best customer service representative that I have spoke with in 15 years. He was very helpful on what I need to do. Able to provide intructions to resolve my issue. I want to give Kudos or praise to this representative.
"""
ROXASNA IdentityDapilaga, Diseree'2269238530654442634120008/12/2025Barredo, Daisy MaePhishing"I just wanted to commend your employee for her excellent service today. She was very patient, kind, and polite."
ROXASNA IdentityRoxas, John Anthony'187749198897819600948808/12/2025Barredo, Daisy MaeWrong PFI'I would just like to commend the one that just help me he was really helpful. Three times I have called PayPal about issues and you guys always helped me out. Thank you.'
ROXASNA IdentityBenid, Rose Anne*179485263739034940042008/13/2025Andrada, Aliyah JoyProfile ChangesWe don't have a day to compliment someone for their work but I'll make an exemption for her. She is very phenomenal and is very good in her job and she is a great deal to your company.
ROXASNA IdentityBolinas, Alliah*06000229001755030572121508/12/2025Belvis, KyraTransaction InquiryI just want to tell you that she really do what she does. She did a great job on the phone, she held the conversation, she tried to keep it calm, she did great there. Her english is spot on so there is no misunderstanding on what she said. She was able to help me and wanted to say she did a great job.
ROXASNA IdentityPantaleon, Laurence*0600059299175492812055408/11/2025Belvis, KyraPhishingI just thought it was worth my time to interupt your morning to let you know that you got a good keeper for PayPal. He was very professional and friendly. He told me what to do and I should let you know that renz was professional to me, not condescending, he just help me.
ROXASUK DisputesAcejo, Aljune Mike'7537996947329721735120708/13/2025Lequip, Allie RoseDispute InquiryI would like to give positive feedback to Din for his excellent customer service. He was very patient and helped resolve my concern effectively. He is a valuable member of the team, and his great work deserves recognition. He should be recognized!
ROXASGlobal Pay LaterDemandaco, Cristy'204489699267754251259808/14/2025De Guzman, John VincentAutopay cancelI wanna say she was very helpful she helped me with everything, she was very helpful
ROXASNA DisputesAlcones, Paula Jane0600061676175484942462008/10/2025Aminoso, Jessadisputesshe was sweetest person helped me a lot she was so nice, i want you to know she
ROXASNA DisputesOfialda, Jamael00035585531754954751115808/11/2025Bautista, Kenethconcern: billing agreements that was disputed then another case that was filed by the cx.bion help me with my problem she was amazing very nice very polite.
ROXASNA DisputesLaurenio, Daniela'00035194661754928122522008/12/2025Aminoso, Jessadisputewhat a phenomenal job she has done for me. she wasvery prefcient nd she knows her job, know what she is talking. 2
ROXASNA DisputesBordan, Jon Bonjam'210952234379042701355008/12/2025Bautista, Kenethdisputejohn is amazing , he checked my case and was able to close my case in my favor. he made a perfect job.
ROXASROW CS & RSCasimero, Ma Jonaville128568792967635207768308/12/2025Urdas, Fredilynpayment holdShe's excellent and helpful. She resolved my issue in getting me speak to a supervisor.
ROXASROW CS & RSBocala, Leocel1809333043791190175186308/13/2025Bergantinos, Franz Kierunauthorize profile changesShe was outstanding, im really happy with how she helped me.
MANILAROW CS & RSBergonia, Alexander00007032941753027603109707/21/2025Dayrit, AriannePayment hold"He really did a great job! He was able to release my funds. A want to give him a survey and feedback."
ROXASNA DisputesGuion, Aguinaldo178024809493880142250008/11/2025Dagumanpan, ArjadeDisputeHe understood me.
ROXASNA DisputesDelfin, Vanneza1853360993420985340120008/12/2025Dagumanpan, ArjadeTransaction Inquiry and withdrawalShe was really great and help me a lot.
ROXASNA DisputesCirilo, Ana Rose1925587086857209396100008/12/2025Dagumanpan, ArjadeTransaction detailsAnna was fantastic
MANILANA InvestigationsAmil, Jayvi00035635731754770361;72008/09/2025Dailisan, MaribelATO to INR initiatedI just want to let you know that Jayvi is wonderful, he explained everything in detail, very profession, very great and he deserves a raise!
MANILANA DisputesBalili, Zheous Mhicaella2043729745022762709249208/11/2025Kalingasan, Kirkmoney sent to wrong email address"...I have been dealing with this for days...she was the only one who was able to figure out where the money was...everybody I spoke with said that they didn't know what to do.."
ROXASUK DisputesAcejo, Aljune Mike'06016199301754645088136708/11/2025Lequip, Allie RosePayment IssuesI just wanna give a positive feedback to the representative because he's been Excellent, Helpful, Informative, and did the best he can to help me.
MANILANA DisputesMojado, Patricia Anne215792375554930438681908/11/2025Kalingasan, Kirkphishing/spoof email"...I had one of those heart-stopping moments when I received an email that I was charged...she clarified that I was not charged and informed me that what I received was a fake email...she also sent me an email on how to spot fake emails...she was also friendly, knowledgeable and has a good demeanor..."
ROXASUK IdentityDaquita, April'00011031101754924563160908/11/2025Duerme, Maria CilaneThe customer contacted about issues accessing their account and a $45.94 transaction. TM resolved both problems: confirming the refund was processed and helping the customer successfully log into their account by sending codes and a password reset link. The customer praised the TMs outstanding service and humor, suggesting she deserves a raise.The lady I've spoken to is fantastic and very, very good! She stayed with me and resolved my issue. Your management needs to know that she a great help.
ROXASUK IdentityJalocon, Marites'0001111022175438474351508/05/2025Duerme, Maria CilaneCustomer was calling she's sending money to Jamaica, with this, whenever his receiver got the money to her account, she's claiming that it's being converted to USD in which getting lower value. Educated that his account's primary currency is GBP, at the same time, there's a chance that the receiver's account has a USD primary currency.She's been very helpful
ROXASUK IdentitySobredo, Mark Bryan'0001111022175438474351508/05/2025Duerme, Maria CilaneCustomer was calling she's sending money to Jamaica, with this, whenever his receiver got the money to her account, she's claiming that it's being converted to USD in which getting lower value. Educated that his account's primary currency is GBP, at the same time, there's a chance that the receiver's account has a USD primary currency.She has been very helpful.
MANILANA InvestigationsMendoza, Gase Marvin06000594101754696448220608/08/2025Dayrit, ArianneLimitation Inquiry - TM moved the case to review"We're highly impressed of his performance today. Marvin actually came through and he's really a good guy so give that guy a raise!"
ROXASGlobal Pay LaterBajande, Jemima'210063971043447527496308/11/2025De Guzman, John VincentEligibilitythat the lady was very courteous listened and really tried to help me and called me back, and its 100% for me, congratulate her and to the company she was a quite nice young lady
CEBUUK DisputesSarte, Sarrie06016236201748432729181205/01/2025Mijares, Leif ClintCx cannot login and validate the account since it is an old account and they have not logged in for a long time.She was able to help me get everything in order especially when I called multiple times. I feel that I was given proper actual support.
CEBUUK DisputesOgatis, Hazel0601615338175102697974206/27/2025Mijares, Leif ClintCx was charged more than the expected amount which they did not authorize.Made me really calm down. She has been very very helpful. I appreciate that person."
CEBUNA IdentityLodovice, Ryan0600043503175269616663207/16/2025Mijares, Leif ClintCx is calling about a phishing email for bitcoin and is concerned since they do not recognize the transaction and email''He was exceptional, I was a wreck but he was very patient and calm, he helped me calm down"'
CEBUNA InvestigationsIntong, Jonald1591690334058743655180008/11/2025Arcamo, JeanCustomer was charged for a subscription she already cancelled.I spoke with the gentlemen who help me a lot, he was very professional and very passionate. I am very happy with his services. He took time to solve my problem. I am very grateful.
CEBUNA InvestigationsComeros, Daphne Jay117585000203896972750008/09/2025Arcamo, JeanCustomer is having issues with making a transaction.I wanna leave a positive feedback, she took time to help me through. She really did help me.
MANILANA DisputesPuno, Bernadine0003518731175434329577008/04/2025Valenciano, Daisycx wanted to dispute a transaction, seller is fraud .yes i just wanted to give a very positive review, handling my complaint about your company's .
MANILANA DisputesSalas, Alexandra Allaine0000708866175432330374308/04/2025Valenciano, Daisycx reporting a seller that they never sent the item for the purchased. TM provided update of the tracking number- still in transitI just want to give that young lady Allaine a good review. She was very helpful, she answered all my inquiry and I think you need to move her up in the management.
MANILANA DisputesAnata, Mariesol0000710587175310508393907/21/2025Valenciano, Daisycx wanted to have the transaction cancelled, seller has negative review . TM filed a case and highlighted PPPMarga, works fantastic , I never had a representative like her . Congratulation you have a such a wonderful employee
ROXASNA DisputesAlcampor II, John II'1962606936447765056210008/09/2025Jore, Jomarie Konstantin IICustomer contacted because he would like to close the account. Teammate help the customer close the other duplicate account and advised the customer to keep one account only.Closing case in buyer's favor due to Abusive seller trend. Seller's account has been warned for Resolutions and Protections - Seller Performance Monitoring with multiple INR trend cases related to the buyer's issue.
ROXASNA DisputesGarbo, Maru'1781824969164866098192008/08/2025Bechayda, Baby JaneCustomer contacted to report the transaction that she did not received. Teammate highlight PP buyer protection and deliver the good news within the call.Maru I just wanted let you, she was able to finally close the case and able to help me. I really really appreciate her assistance. Her courtesy, she is super helpful.
MANILANA IdentityCanay, Denise Charmaine00035408001754760127107908/09/2025Lambot, Mary AnnReport Fraud or Spoof"I just want to give Denise kudos, she did an awesome job, very professional, very soft spoken I she really it, she made everything awesome so let somebody know how awesome she did her job."
MANILANA IdentityLabrador, Micil0000710480175467732165408/08/2025Lambot, Mary AnnPhishing Email"You have a young lady working for you named Mich, she was so kind eighteen years old, she explains everything to me about Bitcoins because I received an email, she gets the phone number on the email, and I hope that it'll help."
MANILANA InvestigationsAraojo, Fhil00035052281754437750;114008/05/2025Dailisan, MaribelWithdraw fundsThere's no way that I'm gonna hang up the phone without his boss knowing how great he is, he made an impact, I will never forget this interaction for the rest of my life.
MANILANA IdentityDemafiles, Trisha Kaye00035039111754259403105408/03/2025Lambot, Mary AnnLogin Issues"I talked to a representative earlier and I just wanted to give her a highest rating. She helped me with something very difficult; I have a problem with gaining access to my account and I've been struggling for a days and days but now I've been able to access my account with her help.
MANILANA IdentityDemafiles, Trisha Kaye0000705184175406350266408/01/2025Lambot, Mary AnnPhishing Email"Kaye did a good job and resolved my issue. I hope the company appreciates Kaye wonderful job."
MANILANA IdentityLabrador, Micil1699073480440074267199208/02/2025Matutina, Julie AnnePhishing/Scam / Transaction Inquiry"I just want to let you know what a good jo she did. She was amazing , very patient and very up lifting. I really appreciate her , she was so nice , she was awesome."
MANILANA IdentityVillamor, Richmon753376460065690413978008/01/2025Matutina, Julie AnnePhishing / Scam Concern"I have been trying to call , I've gone through six calls he was the first person that helped me. I received a fraud email and I was very from ... they said PayPal and … I was very upset ... and he was the first person that took the time to help me … everybody else said they couldn't help ... and he went through the whole letter and he explained how it wasn't from ... PayPal because they would've written it differently ... and he was very calm and very knowledgeable ... and i just cannot explain how … wonderful he was … um … to help me i was very ... distressed ... because of the fraud letter and they're telling me i owed all this money to PayPal and ... that i've already spent it and you know it was it was very ... i'm ... upset ... but , he Richmon... was just exceptional. I don't think I've ever had such good customer service ever in my life . I hope that he does receive the recognition he deserve. Thank you and I do hope that Richmon does get … very high recognition. "
ROXASNA DisputesLlegue, Bench Rhamsey225358418251440418490008/09/2025Briz, Rexler Jseancustomer is having issues in logging in.because the quality of the service that I got today is exceptional. he's very patient, kind, knowledgeable. he deserves a raise, acknowledgement for what did for me.
ROXASNA IdentityTupaz, Alain Ray*0003504819175432202798608/04/2025Belvis, KyraManage CardI just wanna tell you how patient that man is. I was very upset and no clue with what I was doing, he never raised his voice and been very patient with. I just want you to know that because i'm not easy to deal with.
ROXASGlobal Pay LaterRegente, Grant Reyden560068552127925084694608/09/2025Katigbak, RonaldPending Authorization and customer placed the order again.I wish I'll have him everytime I call. Very kind and helpful.
MANILANA InvestigationsBuarao, Ridjei06000483311754427625;138008/05/2025Dailisan, MaribelSend money. To help cx, TM locate the right account where all FI is addedHe has helped me resolved my concern. He is very patient and helpful. I've been doing this over and over again and he helped me. He is really good. Everything I needed has been resolved.
ROXASNA DisputesBrinosa, Ma Lourdes'481335314533871570164208/09/2025Aminoso, Jessadispute Inquiry-I want to let you know that Des, was able to help me out and told me that my concern has already resolved.
ROXASGlobal Pay LaterAbong, Lester John202000677864548947446408/09/2025Katigbak, RonaldChange Payment methodI just want to let you know that he did a good job. He helped me with my payments today. Very Fantastic job, he also remove my stress with my payments.
MANILAROW CS & RSLobo, Anna Morena00007018161754399474162008/05/2025Melgar, Paul RendonWithdrawal Issue- Cx contacted support to resolve issues with withdrawing funds from their PayPal account due to card declines and verification problems.I just want to commend. She help me In a timely manner. You should give her a raise.
MANILANA Disputes Debit CardGascon, Denielle Yvan'00007006861754170197309208/03/2025Caunca, Jean UelrichPayPal account AccessHe was very patient with me. So very kind and nice. He walked me through the process and everything was smooth. He knows his job and he's remarkable. You do really have a good employee.
ROXASNA DisputesVillorente, Aira Khrystine223057093694500988460007/06/2025Briz, Rexler JseanDispute InquiryI have an issue with the seller and I have a dispute. the representative that helped me was really great, she's really patient.
MANILAROW CS & RSYabut, Sharon'00007040301754325664/365.408/04/2025Melgar, Paul RendonDispute Inquiry - Cx reported that a refund was denied because the seller provided a tracking number, but the cx claimed it was invalid and did not correspond to any legitimate shipment. Cx requested the case be reopened and properly investigated. Tm acknowledged the issue, verified the tracking number was invalid, escalated the case for re-investigation, and assured the cx of a callback once an update was available. Cx request to commend a previous agent for excellent service and also discussed concerns about identity theft, account hacking, and transaction issues related to PayPal fees. I acknowledged the commendation after.Jsust wanted to commend the agent—her name is Shaw or something similar. I can't remember her full name, but I really want to recognize the excellent service she provided today. My account was hacked around the fifteenth of May, and I had two transactions planned. The larger one hadn’t been received despite several calls. She took the time to really examine the issue properly, and I appreciate that. She was thorough and attentive, and I feel she deserves recognition for her effort.
ROXASNA IdentityBautista, Demmeth*144612877776893412040008/09/2025Areno, AngelaPhishing emailI just want you to know that Dem was AWESOME. He'd helped me a lot with my issue and I really appreciate him for that"
ROXASNA DisputesLlorente, Mel Rose*204012210705129238390008/06/2025Clavaton, KruzxanneCancel Transaction/DisputeShe stop and got the payment back and she was above kind and beyond and she was wonderful.
ROXASNA DisputesLlorente, Mel Rose*169622047929747723290008/08/2025Clavaton, KruzxanneCustomer has charges that she don't recognize. TM was able to inform cx that she has a billing agreement and cancelled it for her.She was very helpful and patient with me. I really appreciate her help and she is very professional.
CEBUNA InvestigationsBelargo, Mary Arne188590247538078642742008/08/2025Arcamo, JeanCustomer is having issues completing her transaction.I just wanted you to know how great she was, how knowledgeable she was. She knows what she is talking about and really did help me.
ROXASUK DisputesGallardo, Kian Jan`06016195121754560561258108/07/2025Zaragoza, Neil JunCustomer is calling about some of the transactions on the PayPal account and billing agreement on the PayPal account, TM just assist the customer to cancel the billing agreement and also file a dispute"what an amazing guy and help possible he could" / "he is amazing" /
ROXASNA IdentityEmpino, Gene Reynald*4814438149758142276120008/07/2025Andrada, Aliyah JoyCreate AccountI want to brag about the man who help me earlier, he totally rock. He is awesome and he is very patient definitely in the right area of profession in Customer Service. He made it so simple and easy for me, thank you all for having him part of your team.
ROXASNA DisputesBillanes, Axcelle Mar'2173566069872747835282008/03/2025Barredo, ReaThe customer contacted because he received an incorrect size. Teammate highlight PayPal buyer protection and provided timeframe to the customer.He was very kind and very patient. He was great.
ROXASNA DisputesBillanes, Axcelle Mar'116546887131263407054008/04/2025Barredo, ReaCustomer reported a transaction for INR. Teammate highlight PP buyer protection and file a dispute. Instant resolution has been issued. Teammate delivered the good news within the call.I just wanted to let you know hat he is awesome and he helped me promptly with my situation and he was a great listener. You have an awesome customer agent and he was very understanding.
ROXASNA DisputesBillanes, Axcelle Mar'1165468871312634070138008/04/2025Barredo, ReaCustomer reported a transaction for INR. Teammate highlight PP buyer protection and file a dispute. Instant resolution has been issued. Teammate delivered the good news within the call.I just wanted to let you know hat he is awesome and he helped me promptly with my situation and he was a great listener. You have an awesome representative
ROXASNA DisputesCapurcos, Joan'1273824770840396671102008/04/2025Barredo, ReaCustomer contacted regarding the dispute case in his account and the negative balance. Teammate provided timeframe and assurance to the customer.I was connected with Joan and I could not be happier because everything she did is wonderful and she understand and made my experience very comfortable.
MANILAROW CS & RSChan, Sarah0003529705175449219496008/06/2025Brondial, GeorghaCx wants update about the dispute as the timeframe given to her didn't match the email notification/concern for the refund if won the case and wants to report seller"I just want to commend Sarah because she did a great job. I'm already frustrated with what's going on with the refund in this whole ordeal and I've spoken with the previous representative who's extremely disrespectful, but Sarah, she's very well composed. I'm no longer irate or mad."
MANILANA Disputes Debit CardBaylosis, Josephine0000715025175434516663308/04/2025Semila, Rhenz RhendellPPDC PINI just want to let you know that this young lady was very informative and very good and she deserves a raise. She's so fantastic customer service.
ROXASROW CS & RSTeodosio, Angelica177828415828547955159408/07/2025Dequina, Louiepayment holdShe's really good in handling my problem. She was able to resolve it ASAP. I want to commend her.
ROXASGlobal Pay LaterCezar, Princess Jean'154573842293863652335608/07/2025De Guzman, John VincentPending AuthI wanna to recognize her pleasant to speak and handled the situation very well
ROXASNA IdentityBillones, Vince Matthew0003509857175407101882108/01/2025Bombales, Unica VeniceStolen FinancialsJust wanted to let you know that Vince was terrific today. Someone tried to scam me out of five $99 PayPal payments today and I don't have PayPal. I had his name because my banks flagged it and caught it. Vince was able to dismantle his PayPal account and I'm very happy about that. He was extremely professional!
MANILANA DisputesEscondida, Prince Joshua00035454891754088830140608/01/2025Arce, John Lestercx called in because he was advised by a prev rep to call back about the refund that is still not reflecting on his card.I want to tell you something about the representative Prince, this gentleman that I spoke with is a wonderful CS agent, knowledgeable, friendly, very kind, he's fantastic and a golden employee.
CEBUNA InvestigationsDinopol, Razel159794461495380753425008/06/2025Arcamo, JeanCustomer received a suspicious email.I just want to give her with a good rating. She checked everything, she was patient and very kind.
MANILAROW CS & RSChan, Sarah00035297051754492194122108/06/2025Brondial, GeorghaDispute/Refund Inq"I just want to commend Sarah because she did a great job. I'm already frustrated with what's going on with the refund in this whole ordeal. I've spoken with the previous representative who's extremely disrespectful, but Sarah, she's very well composed. I'm no longer irate or mad."
ROXASUK IdentityArandez, Christian Van'160784853007060609354008/07/2025Remandaban, RasheedManage CardI just want to say how helpful how Christian has been, he has been really patient and helpful .
ROXASNA IdentityBeluso, Jhenice187989781458870054590008/06/2025Barredo, Daisy MaePhishing“I just wanted to compliment you on hiring Jhenice—she’s been doing an excellent job”
ROXASNA IdentityZante, Chim Neo*222351657284234073842008/06/2025Areno, AngelaPhishing emailIm almost 80 yrs old and I dont understand a lot of things . I got an email that a business account was opened so I called. W was talking to this lady and she was so patient. Most of the time, they will cut me off but she was so patient and kind and understanding. She explained everything to me. She was awesome. She was above and beyond.
ROXASNA IdentityJuarez, Andrei*06000248761754261009145208/04/2025Areno, AngelaFile a disputeI just wanna compliment him on his service. He took immediate action and the call was not long. He's extremely professional.
ROXASNA IdentityRoxas, John Anthony'220425912607053289043007/30/2025Barredo, Daisy MaePhishing"He was patient, kind, and thorough. His English was excellent, and he did a terrific job. He truly deserves a raise."
ROXASNA IdentityRoxas, John Anthony'173389946165973733593907/30/2025Barredo, Daisy MaeTransaction Inquiry"I just wanted to let you know that he was the only one who offered help and followed through. No one else was able to do anything—he did a great job."
ROXASNA IdentityBunol, Alvin Joshua'00007071761754330124218908/04/2025Barredo, Daisy MaeTransaction InquiryI'm glad I got him. He really went out of his way to help me. he is really helpful.
ROXASNA IdentityDapilaga, Diseree'00035298011754316022182008/04/2025Barredo, Daisy MaePhishing"Wonderful job! The teammate was very patient with me and did a really great job. She deserves something special — maybe even lunch!"
ROXASNA IdentityBabela, Kezia Lea'00035301521753993021310908/01/2025Barredo, Daisy MaeTransaction Inquiry"I just wanted to give such a high customer service recommendation for her. very professional very calm. helped me to calm down and I've had PayPal for years."
ROXASNA IdentityAtiga, Jessa188538151841856633160007/30/2025Barredo, Daisy MaeClose AccountI just wanted to let you know that Jess, with her clear explanation of the procedures and her professionalism, was able to resolve the issue.
MANILANA InvestigationsMata, Alvin06000557041754346289;48008/05/2025Dailisan, MaribelRAX- Hold inquiryHe helped me tremendously. I really appreciate him!
MANILANA InvestigationsAraojo, Fhil00035518081754326542;204008/04/2025Dailisan, MaribelGoal: Pay schedule auto pay

What blocks the cx is the AUTO - CHBK Unauthorized CC Use. Card no longer exist ( XXX9391 ).
2nd issue: remove old card and add new one
All issues resolved		He's a star! I am happy that he was able to help me use PayPal again.
ROXASNA IdentityBenid, Rose Anne191421800324887965446008/05/2025Andrada, Aliyah JoyDispute FillingI want to let you know that the girl who assisted me is really great, smart and helpful. She help me with my problem and almost resolve it with her help. She is super helpful.
CEBUNA IdentityDemapi, Reyzel June188544705360433445072508/05/2025Tarongoy, Chester VicTransaction inquiryThe young man who helped was very good, you have a good employee.
ROXASUK DisputesNuguid, John Carlo601658139175413861291208/02/2025Jimera, Demi FloreaThe customer reported an unexpected charge of £49.95 from a company she interacted with through a program on "Enter Graham," which offered a one-week trial plan for elderly individuals. She selected the one-week option but was later charged a higher amount without her consent. The customer suspected it might be a scam and emphasized that she did not authorize any additional payments beyond the trial.Carl, was very helpful and explained every thing very clearly.
ROXASUK DisputesBernas, John Vincent06016261971754216846112408/03/2025Jimera, Demi FloreaThe customer called regarding unauthorized charges from a merchant named "Blue Rock." She explained that she had made a one-time purchase on July 7 via Facebook, but noticed a second payment she did not authorize. The agent clarified that the initial payment triggered a subscription, allowing the merchant to charge her automatically. The agent canceled the subscription and assured the customer that no further payments would be taken without her authorization.

A dispute was filed for the unauthorized transaction of £34.40 under "Item Not Received," and the case was successfully closed in the customer's favor. A full refund was issued to her card.

The customer also raised concerns about the first transaction from July 7, stating the product received was misleading and unusable. Since there was no clear way to contact the seller, the agent filed a second dispute under "Significantly Not as Described." The seller was given until August 13 to respond. If no response is received, the case will be closed in the customer’s favor and a refund will be processed.

The agent confirmed that the subscription was canceled and provided guidance on tracking the dispute status via PayPal’s Resolution Center. The customer expressed appreciation and had no further questions.		He is very helpful nd sorted my problem. filed the case for time. sorted everything for me. I can trust PayPal account gain and again ang keep my mind ease
ROXASUK DisputesAcervo, Erika`06016158821754063251263408/01/2025Zaragoza, Neil JunCustomer is calling about her dispute which she was asked to report the case to action fraud, but she already did it, so to further assist her, I asked her to fill out the affidavit to close the case in her favor.I really had a frustrating time but the the previous representative helped me, she's so lovely, kind, friendly, helpful and reassuring. I really appreciate it. Thank you.
ROXASUK DisputesAcervo, Erika`0601651792175343593043107/25/2025Zaragoza, Neil JunCustomer is calling about a refund which according to the customer the money still not reflecting on the account and customer wanted to clarify, TM just provide the timeframe of the refund"I want to complement the person on the phone which polite and when I'm speaking to Philippine people they were very polite and wonderful"
ROXASGlobal Pay LaterBajande, Jemima'2019673777033949054265808/01/2025De Guzman, John VincentPay Later Inquiryid like to let you know I appreciate her help hold me and got back, prior rep was rude person, she yelled on me but she was so patient and helped me
ROXASUK DisputesBiclar, Andreia Sacci`00036543371753360694128707/24/2025Zaragoza, Neil JunCustomer is calling about the billing agreement and wanted to cancel them and TM just cancel the billing agreement that customer wantedexcellent job sacchi do it was a long job but she did very well
ROXASNA DisputesSelorio, Kathleen Joyce0003532593175417861067008/02/2025Basa, JudyleenCustomer was calling because of the unauthorized transaction on the account. Teammate explained that the transaction was under a Billing agreement reason that his account was chrged automatically. Teammate filed INR and provided claim phase timeframe.I just wanna give her exra compliment for doing a good job. I think she deserve a raise.
ROXASNA DisputesAlbay, Cymon00035391211754160096111808/02/2025Basa, JudyleenCustomer reporting a transaction that she did not receive. Teammate filed INR and delivered great news since it was closed instantlyI would like to let you know that Carl, was amazing.
I just want to leave a positive comment to him.
ROXASNA DisputesAlbay, Cymon0600008034175363508493808/27/2025Basa, JudyleenDispute InquiryI would like to give him the highest mark.
ROXASNA DisputesGerono, Queen Angel0003534270175346608677007/25/2025Basa, JudyleenCustomer was calling because she can't see the option to download the transaction on the account. Teammate assisted the customer by giving a walkthrough and also downloaded it for the customer.You got a great employee, she is very helpful and navigated me to the right place and gave me all the right instruction. She's top notch!
ROXASNA DisputesEnetorio, Fren Jotham00035368521753734121112407/28/2025Basa, JudyleenCustomer was calling because she have a dispute and did not receive any update. Teammate closed the case (LDP) and provided great news.The representative I spoke with today was most helpful. He helped me with the concern.
MANILANA DisputesMarvive, Karla Vanessa06000555651754144800113008/02/2025Leal, Maria JasminAdd card and Gen inquiry about prepaid cards > TM was able to successfully assist customer to add card and educate customer about prepaid cards.Young lady was very extremely patient and extremely helpful. I appreciate this tremendously it's been frustrating me for a long time, she took care of that.
MANILANA InvestigationsBuarao, Ridjei06000628351754166595;78008/02/2025Dailisan, MaribelRAX. Cx wonder why portion is held. Upset about false promises too.He is awesome, he solved my problem is just 3 minutes. Excellent job!
MANILANA Disputes Debit CardGarcia, Gennevieve00007022471754171331241608/02/2025Semila, Rhenz RhendellPPDC ApplicationI just wanted to tell you that the lady that i spoke with was superb. She was the only one. After the 5 hours of calling PayPal. She deserves a 10. She was great. I hope I get her the next time I call PayPal.
MANILANA InvestigationsCastro, Mutya Danica06000377201753898559;78007/30/2025Dailisan, MaribelInitially asked for a supervisor, reason add funds blocked. Cx waited as advised previously to wait 24 to 48 but no OBC.Helped me use my PPDC. She understood my urgency. She's empathetic and I just wanted to say thank you.
MANILAROW CS & RSRone, Claudeth0600031906175400855672707/31/2025Joyosa, Arascelycx can't log in due to lost phone where the code is being sent for verificaton, asked about the updated phone, echeck payment received and related questions about itI would like to express my gratitude and want to commend Claude for being "eerily professional". She's really helpful when it comes to her work because she answered all of my questions. Her voice sounds professional. I have a lot of frustration regarding my PayPal account but was resolved when I spoke to her. She really deserves to be acknowledged. I hope you have alot of representatives that has work ethics like Claude.
MANILAROW CS & RSRone, Claudeth0600031906175400855672708/01/2025Joyosa, Arascelycx can't log in due to lost phone where the code is being sent for verificaton, asked about the updated phone, echeck payment received and related questions about itI would like to express my gratitude and want to commend Claude for being "eerily professional". She's really helpful when it comes to her work because she answered all of my questions. Her voice sounds professional. I have a lot of frustration regarding my PayPal account but was resolved when I spoke to her. She really deserves to be acknowledged. I hope you have alot of representatives that has work ethics like Claude.
ROXASNA DisputesLlegue, Bench Rhamsey'158982194178352153448208/01/2025Romulo, ChaineeviDispute filingI purchase an item online and it's frustrating because I did not receive my order, and I talk to Bench he is exemplary and took care of situation , I greatly appreciate him he deserves raise.
ROXASNA IdentityGicalde, Keven120115614016203129238008/01/2025Andrada, Aliyah JoyChange NameI just want to give kudos with the gentlemen I spoke to, he was able to answer my question and listen to me to have my name change. He send me needed documents to complete to have my name updated.
MANILAROW CS & RSLucero, Sherilyn'00007136961753729436310907/28/2025Sumayo, Julius NinoFunds Held. Customer wants the funds to be available."I just wanted to acknowledge Ma'am Sherilyn for helping me a lot right now for my query; she was able to resolve with my issue with PayPal. I am having a hard time with my PayPal right now. I wanted to acknowledge her efforts in helping me."
MANILAROW CS & RSLucero, Sherilyn'00007014491753300809294007/23/2025Sumayo, Julius NinoDisputed filed by the sender of the funds."I would like to thank. She's really good; she helped me a lot. Although the problem is not yet fixed already, but, I just really wanted to extend how she is really a good representative of PayPal. I just wanna put that on record or give her a coffee or something."
MANILANA IdentityLabrador, Micil7528527137147530564129108/18/2025Matutina, Julie AnneUpdate Profile Information"I just want to say she's a gem and she's really was great. She asked great questions , she figured out what was going on and she answered all questions that I have. I really felt that she new what exactly I'm looking for She's a good listener. My kudos to Michel she's just excellent. "
MANILAROW CS & RSBergonia, Alexander'00007046781752760896242807/17/2025Sumayo, Julius NinoFunds on hold.I should be the one to thank you guys. You don't know how I freaked out the moment I realized that the funds given to me was placed on hold. But I do understand that you guys have your process and procedure to keep the account secured. I did freak out but, I am so grateful and honored to talk to those two representative, the previous representative and this name Alex, I talked to earlier.
ROXASNA DisputesDe la Cruz, Gerard1181362253524398308109207/01/2025Jore, Jomarie Konstantin IIDispute InquiryI spoke to Gerard, it's about dispute. He's smart, clear, and explained the steps so we can fix it. He was a valuable. Employee like Gerard puts it thru God.
ROXASNA DisputesDe la Cruz, Gerard1797657656704766903356308/14/2025Jore, Jomarie Konstantin IIFile a dispute.Gerard his exceptional, his patience, I have a complex problem but he help me resolve my issue.
ROXASNA DisputesDe la Cruz, Gerard2266181979675251554105106/14/2025Jore, Jomarie Konstantin IILogin IssueI want to commend Gerard he helps me to login. He sent me a link so I can reset my PW. He was so nice and exceptional.
MANILAROW CS & RSEmocling, Florence00035605061753718475 '120007/28/2025Brondial, Georghacx can't log in to the account, can't receive the code and was locked due to multiple attemptsI would like to give a recognition to Ms. Rence for being patient. It was my job previously and I know how hard it is to get a recognition for something that you did right, and that's why I want to give her a commendation about it. She's very patient.
MANILAROW CS & RSBergonia, Alexander00007096891753893748''78007/30/2025Brondial, GeorghaCx wants the funds received be released, tm assisted cx to confirm the card, run sua to release the funds, gave education and options to withdraw with steps.I would like to commend Alexander for his outstanding assistance during the call. He's incredibly helpful, patient and knowledgeable. He made the process become smooth. It's a rare encounter with a customer service like him.
ROXASNA DisputesBasas, Kirk Michael;130935845187358948969807/31/2025Romulo, ChaineeviP2PI just want to let you know that I speak with Kirk and take care of my case and I appreciate his professionalism ,
MANILANA Disputes Debit CardLeones, Israel'06000529161753829824182907/29/2025Robles, Jessie JrCustomer was inquiring about their recent transaction and wanted to know if they can use their digital card on in-store purchases by just tapping their phone as they don't have their physical card yet.I just wanted to give him a kudos because he took care of my concern even though I was upset when I made this phone call, but he was able to manage the situation. He explained it thoroughly what I needed. He did a great job for me by taking care of all my needs.
MANILANA Disputes Debit CardPamanian, Edchelle Reign'00035360851753553063399707/26/2025Caunca, Jean UelrichPPDC ApplicationShe was very professional, kind, understanding, and humble. She did everything for me. She was very patient. All in all, she did an amazing job. Tell her to keep up the good work.
MANILANA Disputes Debit CardRendora, Angela'06000256841753292294130207/24/2025Caunca, Jean UelrichPPDC File an Unauth TransactionShe has been great. She helped me through the process and everything. I'd like you to know that she's the best.
ROXASNA DisputesFiolog, Crystal May*2288155561926713859120007/30/2025Clavaton, KruzxanneCustomer about a charged which is for a billing agreement. TM cancelled the BA and filed a dispute for customer.I want to give her a 1 million star because she was good. She needs to received a commendation from you guys because she helped me.
ROXASUK IdentityFecundo, Jhennie Marie'214219762243104695142007/31/2025Cruz, Rachelle MaeThe customer cannot login to the account, teammate offered closure to make it easier for the customer and he agreed.praise she did a fantastic job!
Superb!
ROXASUK IdentityDaquita, April'5343534244121465681185007/30/2025Cruz, Rachelle MaeThe customer is having trouble logging into their account, teammate was able to help her get access to the account.She's very kind and resolve my issue. Shye deserves promotion and I;m fully satisfied.
ROXASUK IdentityDaquita, April'2112218634240453918180007/30/2025Cruz, Rachelle MaeThe customer is calling about logging in and the teammate was able to resolve the issue.She was so patient, helpful and I use pp all the time. I hope there's a lot of people like April.
MANILANA IdentityEstelo, Chad Emmanuel00035592361753377844144407/24/2025Bon, Debbiefile unauthorizedChad provided world class service. He was professional, knowledgeable, efficient and polite. He made it easy for me and he just did a great job.
ROXASNA DisputesLachica, Angel209130230634057428950007/30/2025Dagumanpan, ArjadeAppeal Disputeshe was the only one who had help me.
ROXASUK DisputesCawaling, Jeneron162094574037290807279807/22/2025Alba, AileneDispute inquiryjust want to thanks for the amazing service I wanted them to be recognized.
ROXASNA InvestigationsApdua, May Grace1412603720012954226126007/30/2025Chua, Tania KayePayment HoldI just wanted to let you know that she jumped over the phone and helped me overcome these obstacles. She deserves a raise because she definitely resolved my concern!
ROXASUK DisputesBorres, Kiecy175177848110641830546905/16/2025Alba, AileneDispute inquirywanted to day how nicely I was treated and happy for the service that I received.
ROXASUK DisputesBorres, KiecyDispute inquiry95906/19/2025Alba, AileneDispute inquiryther service was amazing and the prevois rep was a loving person and caring person.
ROXASUK DisputesRamos, Angelica2204299141238223704115806/11/2025Alba, AileneDispute inquiryshe been really kind and helpful and resolve the issue that's been going on for weeks.
ROXASUK DisputesRamos, Angelica170676968024261003796107/04/2025Alba, AileneDispute inquirywanted to compliment for the excelent services I received from paypal I have disability and was excelent she was effeicient and a credit to your company.
ROXASUK DisputesEslaban, Jose Leo1782309963922965556160406/19/2025Macaranas, Kaylen MaeDispute filingther service was amazing and the prevois rep was a loving person and caring person.
ROXASUK DisputesGallofin, Therese Mary481174633610275556794707/29/2025Macaranas, Kaylen MaeDispute"""I just want to give her praise.
This woman resolves my concern.
She was amazing, she was patient and she is really great."
ROXASUK DisputesMujal, Archieval157045809316609599191407/28/2025Macaranas, Kaylen MaeDisputeI just want to leave a lovely review about how professional he was. Archie helped me when nobody could. He deserves it."
ROXASUK DisputesIcay, Nethanel534349066901360817986607/24/2025Macaranas, Kaylen MaeDispute inquirycommendation -nothing negative , ethan was so amazing was patient very soft spoken he had was able to clearly communicate and help.
ROXASUK DisputesConlu, Ma Josefa1547168688996650090112307/23/2025Macaranas, Kaylen MaeDisputewanted to day every time I rang up and they are absolutely fab every one is helpful and found PayPal.
ROXASUK DisputesEslaban, Jose Leo2115463413911155227127707/22/2025Macaranas, Kaylen MaeDispute Inquiryvery polite and resolve issue , its great to have a service like this.
ROXASNA DisputesDelfin, Vanneza2216756350543304129106107/28/2025Bautista, LeaTHe cx was calling in about case that was filed and the tm closed.I wanted to let you know that she was wonderful ... knowledgeable ... a real credit for your company
ROXASUK IdentityVillaruz, Mae Ann1167050475470002815150007/30/2025Rivera, ThomasUnauthorized TransactionsShe was patient and calmly resolved my issue. Her directions was very forward and clear and resolve my issue. She was professional.
MANILANA DisputesAnata, Mariesol0000710587175310508393907/21/2025Valenciano, DaisyDispute filing- instant payoutMarga she was fantastic. i have never had anybody that was so caring and wonderful
ROXASNA DisputesGuion, Aguinaldo550130385009758978980007/23/2025Jore, Jomarie Konstantin IITransaction InquiryAgui was the best of all
He was so good and showed me how to do to the internet and he is really wonderful helping me.
He was patient and listened to me
ROXASNA DisputesDe la Cruz, Gerard161069212181673694975007/23/2025Dagumanpan, ArjadeTransaction Inquiryhe was fantastic
ROXASNA DisputesDe la Cruz, Gerard193722096717140805170007/24/2025Dagumanpan, ArjadeTransactionhe was an excellent help
ROXASNA DisputesDe la Cruz, Gerard158282179898108564950007/24/2025Dagumanpan, ArjadeTransactionHe was Good
ROXASNA DisputesGallofin, Rach Mary1159847603912923220200007/28/2025Dagumanpan, ArjadeThe customer's concern about the cases he had filed.I commend Rach because she's so nice, patient and polite. She listen and put up with me. She did a great job, I was also impress with Rach because of her accent.
ROXASGlobal Pay LaterBajande, Jemima'1375698492934579453189507/29/2025De Guzman, John VincentTransaction Inquiryfor pay in 4 she was so patient and she stayed on the line with me, i h never had a customer service like her, I was frustrated at first but when i got her she was so calm and helpful
MANILANA DisputesMojado, Patricia Anne219711294251025584494707/25/2025Kalingasan, KirkCustomer called to dispute a payment he made which he thinks is a scam. He never received the item. TM filed an INR dispute."I want you to understand that is a one and done call for me. She waited and listened, handle what needs to be done. She's wonderful, she set proper expectations and the agent is very knowledgeable. She deserves the recognition to the highest standards. I'm happy and I appreciate her . "
ROXASNA IdentityDiaz, Shane1546882949651173625900007/28/2025Barredo, Daisy MaeClose AccountI wanted to tell you for having a well-informed agent on your team, very nice and patient, she was able to walk me through everything.
ROXASAU IdentityCabugao, Peter Kent'213057551039870005258707/25/2025Rosales, Lyn AntonietteDispute filinghe was amazing, very helpful and professional. Excellent service!
ROXASAU IdentityCiudad, Jerebel'138984236135042380959907/22/2025Rosales, Lyn AntonietteLoginWonderful service, so helpful. appreciate it much.
ROXASAU IdentityCabantugan, Herjie'1762558758587374454114007/21/2025Rosales, Lyn AntonietteDispute filingShe has been very kind and helpful
ROXASNA DisputesCiudad, John Lawrence139146317624045141397507/28/2025Romulo, ChaineeviDispute InquiryI just want to let you know that the agent help me with my refund is excellent.
ROXASNA IdentityAzarce, Nikko*0600026704175363908864507/27/2025Balgos, OdetteConfirm BankWell I just talked to Nick, he helped me out very promptly. Not only was he prompt he's very skillful knowing what he's doing and I appreciate stuff like that. Before I retired myself my employees that were outstanding and I always got good feedback from the customer I always gave them "attaboys" or "attagirls". Of course my leadership reflected on them which you're leadership reflects from your employees so not only am I thanking nick I am also thanking you for being the supervisor over the team that you got. I couldn't let that go without hanging up because it's very rare that people give people compliments anymore for a job well done. It was a very good experience so I am very happy!
MANILANA InvestigationsLorilla Jr, Gorgonio'0600016820175355390769007/26/2025Dosdos, Antonneteadd fundsI just wanna let you know that Angel is very good. She incredibly helpful and super nice.
MANILANA IdentityPimentel, Ma Jasmine00035466761753646398135507/27/2025Lambot, Mary AnnCx was having trouble logging in to the account and she was asked to change the password, but she don't want to do it, she wants to login to the account using the same password. Tm sent a reset password link so cx was able to change the password, but the old password keeps on coming up. Tm advised the cx to delete the password saved on the device they are using."Jas, I think she said her name was.I have not been able to get into my PayPal account we change the numbers change the password and old password keeps coming up but the point that I want to get, she has been so patient and working very hard with me
she never raised her voice she never got irritated."
MANILANA IdentityDeviana, Leonard Jr06000311171753660683286107/28/2025Lambot, Mary AnnCx was calling about charges with Tiktok that he disputed and wanted to straighten this out. Tm helped the cx with the ATO case and activated the fraud protection for the case to be accepted in favor with the cx."I wanted to leave positive feedback back for the representative that helped me today, because he went above and beyond. He found problems with me 45 or so minutes today and I have sent two months trying to resolve this with 5 or 6 different representatives and he really ace it he got everything, he understood what I was talking about. I think he's the first person that really understood what I was trying to explain. He was able to resolve all of my issues so that I don't have to dispute anything with my bank."
MANILANA DisputesAnji, Marawiya0600062661175301992175407/20/2025Narvaez, John JerichoDispute inquiry > AH reported that he was charged more than what's disclosed on the checkout page >TM provided resolution to change the reason code of case from INR to ITA for resolution.This young lady on the phone here that helped me out, she is terrific, she did a wonderful job. She's just great. What I have problems with, she got it all straight, thank you for that. She did a great job.
MANILANA DisputesLoyogoy, Roselyn0003530635175355706385207/26/2025Mondragon, Mary Icy BlairAH filed unauth case because there was a change of the price of the item. TM transitioned the case to INR since the AH did not receive any item.The young lady was great. If I rate her, I will give her a gold star. She handled it beautifully.
MANILANA InvestigationsBuarao, Ridjei06000641081752500162106307/14/2025Mondragon, Mary Icy BlairCX was concerned about the dispute and wanted to change the disputed amount because she mistakenly input the wrong amount when she disputed the transaction.The greatest customer agent I've ever speak. and got the problem fix. He was very polite. The person was sweet and helpful and got the job done.
ROXASNA DisputesLachica, Graham Ray06000267491751930003132507/08/2025Pelayo, Arianne JoyDispute Filingi want to say is your agent sam has been awesome ... so please give them a sums up to my and uh ... yeah thank you for the great experience
ROXASNA DisputesTipon, Kenneth Emmanuel Jr0000708310175286562052507/19/2025Pelayo, Arianne Joydispute inquiryjust wanted to give him an excellent reviewing he was so friendly so helpful ... he's a very good ... you should give him a ... [laughter] ... helpful
ROXASNA DisputesOrtiz, Arian Mae0600052989175157750256007/17/2025Pelayo, Arianne Joy1947921326859737783

he made me feel proud and so won der

dispute inquiry		she definitely made me feel proud to use paypal..he was so wonderful how to do with this matter ... i just wanted to relate that message and let you know
ROXASNA DisputesFrancisco, Pauline Joy00035378231752613283128507/16/2025Pelayo, Arianne JoyPayment Declineshe was able to tell me how i can ... if i the problem is not fixed but i can get around
ROXASNA DisputesOrtiz, Arian Mae06000003671749648016301507/15/2025Pelayo, Arianne JoyAdd bankThe agent patience and knowledge ... and ... helpfulness ... and getting me through this i want you to know how good she is ... i work forty years ... with a t and t a new york telephone ... and i want you to know i absolutely understand customer service ... and i know it when i hear it ... and your young lady did an outstanding job ... and helping me get the problem taken care of
ROXASNA IdentityPeralta, Mario Francisco1279527721661890102216007/25/2025Andrada, Aliyah JoyMake a PaymentI wanted to commend the service I received from this young man I talked on the phone, it is very important to have this recognized by everyone. He is very nice, extremely patient, and very accommodating since I am struggling, it is really nice to talk to an actual person. Please let him know that 'Patience always pays off, mostly for older people'.
MANILANA IdentityPinano, Nino Christopher752848561769867263069407/18/2025Matutina, Julie AnneFile a Dispute"It was a very good conversation. I was very happy with his professionalism and he resolved my complaint. He's patient and willing to listen. Chris just took care of me and I appreciate it very."
ROXASNA IdentityBeluso, Jhenice1822581912091207858150007/25/2025Barredo, Daisy MaeDispute InquiryShe was really helpful—she made sure I was able to upload the documents for my dispute case. She was very kind and patient throughout the process.
ROXASUK DisputesYap, Alleiah Kaye'752613760632259571682607/12/2025Contemplo, JerelynPayment FeeCustomer's verbatim, "HELPED ME EFFICIENTLY, AND WENT EXTRA MILE TO RESOLVE MY CONCERN"
ROXASUK DisputesGan, Mikael Van'752883846214693823776607/20/2025Contemplo, JerelynDispute FilingI would just like to recommend. I spoke to Mix, and I feel he explained everything really clearly to me, and I appreciate his exceptional service.
I am very glad I am with PayPal.
ROXASNA IdentityBeluso, Jhenice120768515220304948690007/24/2025Barredo, Daisy MaeUnrecognized ChargeI had an unfamiliar charge on my credit card statement, and she helped me resolve it quickly . Excellent service. Excellent agent!
MANILANA Disputes Debit CardSiatan, Lenard0600009965175252009341507/14/2025Arellano, RusselCx is calling about a replacement card as their card is about to expire/tm provided timeframe.I want to give him an excellent review with his service and he did a great job.
MANILANA Disputes Debit CardSiatan, Lenard06000152741752238857181307/11/2025Arellano, RusselCx unable to log in.Even I came off with an attitude. I just want to commend Lenard listened.
MANILANA Disputes Debit CardOrca, Florian559301986447806048754507/11/2025Arellano, RusselPayment declineI just want to commend. She remained calm when I was loosing it and I appreciate that.
MANILANA Disputes Debit CardOrca, Florian0000713993175216575392907/11/2025Arellano, RusselCx reported a declined Payment.She did a great job. She deserves a raise.
MANILANA DisputesAzucena, Meanliza Emrei00035354001752154287183407/10/2025Villanueva, Nessa ChenThe customer called because the person she talked to before calling PayPal asked for her personal information. TM helped the customer changed her password bu sending a password reset link and advise the customer to contact the bank. The customer also has issues with her transaction, she wants to file a dispute because it was close in favor of the seller. The perfume from China that has no smell at all. TM informed the cx the she will appeal the case.She is such a kind person. She is wonderful. She is patient. She is calm. She make me feel so good. I was terrified. Sh makes me feel so well. I need to let everybody know if someone did something good, I need to let everybody know.
ROXASNA IdentityBesana, Gene Ruel1386093557136922292120007/24/2025Andrada, Aliyah JoyDispute FilingI was speaking with Gene and he was able to take care of my issue. I want to explain how amazing he is and it's been a long time that I been trying to fix this issue. Gene is the only one stayed on the line with me that acknowledge my concern and appreciates me.
ROXASUK IdentityOpina, Angelica1751293195528465795144007/24/2025Remandaban, RasheedLogin"I wanted to say how helpful she was, she was patient with me and I'm very thankful because she resolved my issue."
ROXASNA IdentityBeluso, Jhenice'00035198771753276850113707/23/2025Patricio, Sidney El CidDispute FillingShe was so excellent. Her customer service was 100 she was so patient, she went through everything that I could understand, and that has never happened to.
ROXASNA IdentityBabela, Kezia Lea'00035312661753300623120407/23/2025Barredo, Daisy MaePhishingI wanted to praise her as she listened to me, I was about to be fished but she was able to explain how it works, she was very patient and her English is clear. Give her an increase in pay
MANILANA DisputesEncarnacion, Harold James00007119331752861975103207/18/2025Villanueva, Nessa ChenThe customer called about his transfer that he never received. TM asked for the transaction ID but and explained that the transaction is connected to a different transaction that he previously received.He did a very good thing. He was able to handle. I'm not satisfied with what has transpired but I have the correct information from him so that I can move forward now. He was able to pull that information up and let me know that it was not connected to the correct transaction. He has a knowledgeable disposition and he has a smile in his voice. He was able to give me everything that I needed in a timely fashion. You have a great employee what I wanna say is you have someone that's on the team that is really making a difference. What he's done is something right and I'd like to give him a pat on the back.
ROXASNA IdentityTenales, John Rey157644949574375358678307/19/2025Dadivas, Cleiah MaeRemove CardI’d like to commend John for his outstanding customer service. He took the time to help me and did an excellent job. I truly appreciate his dedication and support.
MANILANA Disputes Debit CardBanlaolay, Bofiel00035446941752766055450907/17/2025Semila, Rhenz RhendellAdd Verify CardThe gentleman that helped me was very patient. I'm 85 years old and he was very patient. He did a good job
ROXASUK DisputesConlu, Ma Josefa7530196406251888553112307/23/2025Macaranas, Kaylen MaeDispute FilingI had Maria today and she was fabulous. Everyone I've ever spoken too has been very very helpful and I found PayPal very reliable and good.
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