TRACKED COMMENDATIONS

LOCATION	LOB / SKILLSET	EMPLOYEE	CONTACT ID/ UCID/ SEGMENT ID/ MMT ID	AHT	DATE OF CONTACT	TAKEN BY	CUSTOMER CONCERN	CUSTOMER COMMENT
ROXAS	NA Disputes	Alcampor II, John II	06000340191757372768	2109	09/08/2025	Doloso, John Marlo	Dispute	he waited to make sure everything is ok I truly appreciate him assuring me about the resolution he was patient, informative, knowledgeable.
ROXAS	NA Disputes	Bordan, Jon Bonjam	06016210361756299459	559	08/27/2025	Bautista, Lea	Refund Inquiry	I was just happy and wanted to thank him.
ROXAS	NA Disputes	Lachica, Angel	00035198081755543404	323	08/18/2025	Bautista, Lea	PPDC	I just want to let your know that Angel did a very great job. She was very clear, professional and answered all my questions. She is a great customer service.
ROXAS	NA Disputes	Vallejo, Robbie John	6047917270250238146	500	09/09/2025	Doloso, John Marlo	Dispute Claim	He helped me a lot and he resolve my issue that I have been having for three days. He keeps me calm. He's outstanding,
ROXAS	NA Disputes	Billanes, Axcelle Mar	00035141461757377849	1060	09/09/2025	Bautista, Lea	Dispute Claim	He was extremely kind and helpful. He was very professional.
ROXAS	NA Identity	Aldea, Nesbelle	1491496846699864120	1800	09/10/2025	Dadivas, Cleiah Mae	Name Change	I want to give her positive feedback. She did a very good job and nicely resolved my problem.
ROXAS	NA Identity	Bautista, Demmeth	5236567659633438773	2640	09/10/2025	Canalan, Mary Joy	Withdrawal	I'm old, and half-blind but Dem is so patient and helped me all throughout the process. I just wanna tell you how wonderful Dem is.
MANILA	NA Investigations	Mata, Alvin	00035372721757445661;	1140	09/09/2025	Dailisan, Maribel	Information Request limitation, level 2, Subtype: Business Model, Identity, Note: rule : 1937883 For Internal Information only – Do not share with Customer Risk Pillar- Intent Reason- GSR Subscription concern. Seller creating high frequently high amount subscription Attempting fraudulent transactions. TM assisted cx complete appeal steps.	Talked to several people but he is the only one who been helpful. Managed and straighten things out. Very, very helpful gentleman.
ROXAS	UK Identity	Olano, David	00036082941756909419	1128	09/03/2025	Olano, David	Login	I just want to relay my appreciation for the representative who helped me. She resolved everything and relieved my stress. That's why I'm so thankful to her.
ROXAS	UK Identity	Lamayo, Alvin	06016117071757002129	1424	09/04/2025	Olano, David	UAA	I just want to say thank you so much to Vin, he was so patient and kind! He authorized my auto-refund and I'm really old, he was so patient and excellent!
MANILA	NA Disputes	Prestado, Nenette	00035349841757368019	586	09/08/2025	Dumangeg, Riel Mae	Cx never received the items she ordered. TM filed a case. TM delivered the good news (Instant Payout). TM discussed refund time frame.	I would like to commend Nette for doing an excellent job as customer service of PP. She really has good customer service skill and I really appreciate it, very professional. She is very honest and she has compassion.
ROXAS	NA Identity	Peralta, Mario Francisco	*1945551743232412614	250	09/09/2025	Pagunsan, Windel	Disputes Filing	He did a wonderful job and very professional.
ROXAS	UK Disputes	Mujal, Archieval	'06016542201756745001	1441	09/01/2025	Contemplo, Jerelyn	The customer reported a subscription that was canceled that she's not made aware of. The service with Uber has now been discontinued.	He's been very very helpful, very good listener He's the first person that actually listened to me, I had a very bad experience with UBER Without people like him, it would have been more difficult for me to resolve this matter He's been very patient.
ROXAS	UK Disputes	Valsote, Shaira	'06016595921757428114	1372	09/09/2025	Contemplo, Jerelyn	The customer contacted about a case that was closed related to a billing agreement.	The lady who had helped me today was very very kind, and very very helpful I'm very pleased the way she handled my request and my query.
ROXAS	UK Disputes	Valsote, Shaira	'00036584061757328492	1229	09/08/2025	Contemplo, Jerelyn	The customer had an issue with an order, and the seller was asking him to pay extra.	When I called Shaira, she was good, she was so lovely, very nice person. I am 64 yo, and she's telling me I'm very strong, and that really stood for me. She didn't just proceed to the work. She had empathy, she was able to communicate, and calm me down. She's very fantastic, she did a marvelous job.
MANILA	NA Disputes Debit Card	Versoza, Jonathan	00035194851756904453	619	09/03/2025	Ricohermoso, Florenda	Incorrect Preferred Funding Source	"Jonathan did a great job for me and I really appreciate him. He's a great guy"
ROXAS	NA Disputes	Delegencia, Karl Kevin	'1267738691001989893	350	09/08/2025	Bautista, Keneth	phishing	I just wanted to tell you how wanted the person I talked to.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	1621372423489680283	825	09/04/2025	Bautista, Keneth	log in	the lady that help me she helped me to get my new password.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	4813353145338715701	720	09/08/2025	Bautista, Keneth	closing the case in favor of the buyer and answers all cx's question in regards of his paypal account	-I want to let you know that Des, was able to help me out and told me that my concern has already resolved.
MANILA	NA Disputes	Miranda, Jayson	00035197481756904915	1767	09/03/2025	Narvaez, John Jericho	Account and balance inquiry > AH was confused between multiple accounts wherein her money has been routed upon sending, TM educated customer what transpired and provided resolution to manually refund the money.	He did above and beyond job, he saved my life. I appreciate it that he knows what he's doin, he knows his job and for being so friendly.
MANILA	ROW CS & RS	Bergonia, Alexander	'00035280881756818518	2984	09/02/2025	Sumayo, Julius Nino	Holds Inquiry	I just wanna commend your agent. I was on the phone almost an hour now and his patience is amazing. I just gonna commend him for that. And I would like you to know that. He is really a good one and keep him.
MANILA	ROW CS & RS	Lucero, Sherilyn	'00007021341756401286	741	08/29/2025	Sumayo, Julius Nino	Refund Inquiry	I wanted to leave feedback. I absolutely love the service that the agent provided. She was absolutely respectful. She was very fast and very efficient. And she answered my questions.
MANILA	ROW CS & RS	Lucero, Sherilyn	'00007135091756404645	994	08/29/2025	Sumayo, Julius Nino	Dispute Inquiry	I wanted to forward my call because I am very happy with Sherilyn, helping me with my problem and she's providing the resolution about my case, and she completely close the case with good news. Thank you very much!
ROXAS	NA Identity	Dela Cruz, Dongie	*1323477850393535466	650	09/08/2025	Andrada, Aliyah Joy	Login	I was speaking to Lex, he is freaking amazing. I've locked out in my account for a long time and talked to 8 different people, but he is the one really cared to help me get access on my account. He directly needs to represent PayPal, extremely good with his job. I really appreciate him and he has a calm voice.
CEBU	NA Identity	Lunasin, Maria Emelia Luz	1264113477826068658	853	09/07/2025	Dacoron, Grace Ann	Customer was calling about the charge that was made which he received a confirmation through his phone number. TM traced the charged and explained that it was only a pre-authorization charge which means that it will just fall off since no charge was made at all.	The lady was professional and very knowledgeable. She's fantastic and I want you to know that
ROXAS	UK Disputes	Trinidad, Angelika	06016608911756289687	599	08/27/2025	Zaragoza, Neil Jun	Customer is calling about the dispute and wanted to get refunded and the TM close the case as payout since the customer is already 21 years in PayPal no payout to customer	Customer service is amazing, since my case is going on for days
ROXAS	UK Disputes	Acervo, Erika	06016327111755165194	899	08/14/2025	Borres, Kiecy	Dispute filing / Instant payout	Very quick and very polite. I just wanted to say thank you—she was excellent, courteous, and didn’t ask too many questions. I’ve been with PayPal for years now, and this was great customer service. I will definitely recommend your company to my family and friends.
ROXAS	UK Disputes	Biclar, Andreia Sacci	06016000671757332801	1375	09/08/2025	Tolentino, Ferdelyn	Dispute inquiry / TM close the case in favor of the customer	I would like to give feedback to Sacci because I am satisfied with the service. She made my day. She's amazing , helpful and polite. I Wish everybody to have a team member like sacci because she resolve my issue. I lost hope but she gave me hope and again and gave me good news. I am satisfied.
ROXAS	UK Disputes	Detorio, Mc Varry	'00036267641757160692	1407	09/06/2025	Robles, Ray Carl	Dispute inquiry	I just spoke to a fine gentleman regarding a dispute. He was very fantastic, he was absolutely great.
ROXAS	UK Disputes	Bernales, Christelle Ann	'00036493151757257149	742	09/07/2025	Robles, Ray Carl	Cash back promotion	I would just like to say that your colleague was very helpful very kind and made it easy through the process.
ROXAS	NA Disputes	Ciudad, John Lawrence	'5626441662817999445	3040	09/07/2025	Romulo, Chaineevi	Send Money	I was talking to Lawrence , he is amazing, he is patience with me
ROXAS	NA Disputes	Hiloma, Ronalie	'6051663828765180535	648	09/05/2025	Romulo, Chaineevi	Dispute Inquiry	I just want to say good word to Ron , she is very helpful and sweet . She help me with my concern .
ROXAS	NA Disputes	Llegue, Bench Rhamsey	'2275189435371179653	540	09/07/2025	Romulo, Chaineevi	Dispute Filing	Bench help me a lot , and now I am feeling better now , he is very very awesome and I want to thank him.
ROXAS	NA Disputes	Selorio, Kathleen Joyce	5331469514009314800	600	09/07/2025	Bautista, Keneth	PPDC	I just want to let you know that she was very professional and help,
MANILA	NA Investigations	Leocadio, Viruel	06000600961757166405'	1860	09/06/2025	Dailisan, Maribel	PPDC keeps declining. No balance available. Asked if cx is expecting money 2nd concern: Update email. TM Confirmed the phone Disclaimer: The other account with recordings 5321842677972267368. The account attended: 1616459000207889119	I'm a senior and I just wanted to say thank you to the person I talked to, he stayed with me and I just want to let you know that he really helped me, that he took time to make sure everything is handled well. Thank you!
ROXAS	NA Identity	Bautista, Demmeth	1455068162378915902	1800	09/07/2025	Canalan, Mary Joy	Transaction Inquiry	He explained all the process. I was very impressed with the way he was handling it and how he conducted the investigation.
ROXAS	Global Pay Later	Etchona, Jesmark	2124897747410166211	942	09/06/2025	Bernales, Shawn Rich	Refund	She broke it down and took her time. She went above and beyond. I appreciate the way she treated me.
ROXAS	NA Identity	Cartujano, David	1991113196744422507	10000	09/06/2025	Dadivas, Cleiah Mae	CIP	David helped me so much today. He was very patient. Please commend him!
ROXAS	NA Identity	Tanong, Kelly	*06000570311755704589	429	08/20/2025	Belvis, Kyra	Transaction Inquiry	I want to compliment her on her service, she was very clear and helped me through with what I was asking about.
ROXAS	NA Identity	Morado, Mark	*06000307871756065893	1086	08/24/2025	Belvis, Kyra	Transaction Inquiry	I wanna tell you that Mark did an outstanding job. I wasn't a fan of PayPal at all but he explained everything out. I will tell my wife that its okay to use PayPal and I'm gonna start using it too. You make sure to put a big note on the wall that Mark did a great job.
ROXAS	NA Identity	Rogar, Nino Thedy	*06000178941755559536	515	08/18/2025	Belvis, Kyra	Remove Card	Clark helped me, couldn't have been nicer he is sweet and so patient with me, answered my question. I want to tell you how and and wonderful person he is.
ROXAS	NA Identity	Azarce, Nikko	*06000009531755471199	938	08/17/2025	Belvis, Kyra	Lift Limitation	I wanna tell you what a patient, kind, wonderful person Nik is. We got a long and he'll be great for your business.
ROXAS	NA Identity	Tambal, Christian Jade	*00035373631755471880	2578	08/17/2025	Belvis, Kyra	Manage Card	I'm doing much better now since I talked to your employer. I didn't catch her name, but she was awesome and she's the best. I just want to give kudos to him, and he deserve a raise.
ROXAS	NA Identity	Empino, Gene Reynald	00007023721757172996	570	09/06/2025	Bombales, Unica Venice	ispute Filing	He did such a good job. He's very good. He's very, very polite. He got to the bottom of it. Wasn't like, "Well, I don't know,". He was just—he's doing a very good job for you. So I just wanted to tell you that.
ROXAS	NA Identity	Barrera, Bonnie Andrew	2096888194572710201	500	09/01/2025	Calizo, Jason Bengon	Account Issue	I want you to know he did a great job. He helps me very much.
ROXAS	NA Identity	Barrera, Bonnie Andrew	'06000212791757098847	687	09/05/2025	Calizo, Jason Bengon	UAA	I want to let you know Andy helped me today he was very kind and resolve my issue today.
ROXAS	NA Identity	Delfin, Wenjiel	00007097891755286511	2502	08/15/2025	Bombales, Unica Venice	Login Issues	"Joy did a wonderful job helping me. I hope that it continues to work on my phone. Joy was exceptional—she's professional, patient, and very, very thorough. Please keep her. Great work!"
ROXAS	NA Identity	Ohenda, Helena Bless	06000062331757093711	624	09/05/2025	Bombales, Unica Venice	File a Dispute	"She satisfied everything I want. When I called to PayPal, I had a problem. I was anxious and upset about it, and she solved it. I just want to say, your people are good."
ROXAS	NA Disputes	Hiloma, Ronalie	'1619103231899105972	553	09/05/2025	Romulo, Chaineevi	Dispute Inquiry	I just want to say good word to Ron , she is very helpful and sweet . She help me with my concern
ROXAS	Global Pay Later	Dela Sada, Michaela	1618716253332561740	405	09/05/2025	Gavino, Tranquilino III	Transaction Inquiry	I just want to give a commendation to Mica she is very knowledgeable very helpful make the change that I needed in just a minute. She know the rules and know how to response to customer's request just about excellent! Fabulous employee!
ROXAS	NA Identity	Hierro, Alnie Glaze	7544084195888410355	2412	08/29/2025	Bulay, Ephraim	Transaction Inquiry	How good a job Alnie deed, she clears all and she did a good job. She speaks English very well. She did a great a job.
ROXAS	NA Identity	Obliga, Gaycel	7541578103946020140	790	08/23/2025	Bulay, Ephraim	Phishing	Thank you for having a representative like rose she gave me assurance. Give her a pat at the back. She had a good training.
ROXAS	NA Identity	Obliga, Gaycel	7541568350075298121	1013	08/23/2025	Bulay, Ephraim	Dispute filing	Rose is patience and she was very understanding. God bless her and have a wonderful weekend
MANILA	NA Disputes	Contante, Joan Ivy	00035114371757003489	2401	09/04/2025	Dumangeg, Riel Mae	Cx wants to return the item. TM gave a walk through in uploading docs. TM informed cx that we will wait for the seller to respond in 10 days. TM also informed cx that if the seller fails to respond, case will be closed in her favor.	Ivy went out of her way to help me with my dispute she needs recognition and help me process everything. She is very patient and a good employee. I want you to know that she is a wonderful person.
ROXAS	NA Identity	Billones, Vince Matthew	7546597919987672855	804	09/06/2025	Valencia, Isaiah Christian	Close Account	I just wanted to pass this along. Vince helped me out to day with my issue. Probably one of the better people I've worked with from PayPal. I've had one or two bad experiences and couple of good and he is great. Just wanted to say that Vince is one of your good ones.
MANILA	ROW CS & RS	Emocling, Florence	06000217341757007458	1516	09/04/2025	Tomayao, Marie Claire	Refund Inquiry	I just want you to know that the agent I was speaking with; she was of great help, very tremendous and very informative. So, I just wanted you to know that you have a wonderful agent and she's a keeper 'cause she's really good at what she does.
ROXAS	UK Disputes	Degala Jr, Darwin	'06016652311756977276	1826	09/04/2025	Robles, Ray Carl	Receiving payment	I am very grateful to the guy I was talking to a few minutes ago because he was very professional and very helpful
ROXAS	UK Disputes	Pacurza, Rhea	'00036508431756724286	1541	09/01/2025	Robles, Ray Carl	Dispute Inquiry	Just want to say that the person I was speaking to, she was so good and she was really, she listened, she did what she had to do, she kept me informed and I'm going away happy. You should make her a cup of coffee.
MANILA	ROW CS & RS	Rone, Claudeth	00007145821756947459 .	1120	09/03/2025	Joyosa, Arascely	cx needs help to release the funds	I just want to commend Claude, she's very helpful. She kept on calling us back even the line always gets cut off, it's good and really alot of help.
ROXAS	NA Identity	Empino, Gene Reynald	*1485263092694049044	450	09/04/2025	Andrada, Aliyah Joy	Dispute Filing	I was talking to Gene, he handled my concern perfectly and would like to let you know he done a good job. I am very glad of his assistance.
ROXAS	Global Pay Later	Tondo, Joshua	'1334036467643138583	789	09/04/2025	De Guzman, John Vincent	Pending Auth	thumbs up for her she was very helpful and knowledgeable
ROXAS	NA Identity	Mendez, Kristine Joy	00035068891756322420	927	08/27/2025	Bombales, Unica Venice	Close Account	"She's wonderful. She was so patient. She did everything. She explained to me everything. So I say, you gotta keep her with her."
ROXAS	NA Identity	Olandesca, Rvee Jude	00035619351756314494	1518	08/27/2025	Bombales, Unica Venice	Send Money	"I want to commend the excellent job Rvee extended to me. Considering that I'm a senior and, of course, I'm not very technically savvy, and this is going to be my first time using PayPal. With his help, I was able to understand a lot of things, and I am very glad that I was speaking to the nice guy. Excellent guy who really knows and was able to answer all my queries. Great job for him."
MANILA	NA Disputes	Encarnacion, Harold James	06000486911755644234	1288	08/19/2025	Villanueva, Nessa Chen	The customer called because he is getting a call and text messages about an alert that somebody is trying to change information on his account. TM informed the customer that there is an email requesting a code and the customer clarified that it’s not him who did it. TM assured the customer that the phone number who’s calling is not from PayPal. TM sent a password reset link so the customer can change his password. TM advised the customer to add another layer of security such as 2-factor authentication.	I am calling to praise him. This person does his job well. I was getting spam situation earlier today and i waited till I got home to call and verify the number and verified through him. He was able to help me get past that. He is very helpful.
MANILA	NA Disputes	Marvive, Karla Vanessa	06000429231755363719	1249	08/17/2025	Villanueva, Nessa Chen	The customer reached out regarding an item that he claims was not delivered, despite the tracking number indicating it was. TM has filed an INR dispute and provided a timeframe. The customer stated that he has an ongoing dispute for an item he no longer wants, has not opened the box, and wishes to return it. TM informed the customer about the requirements to qualify for our PayPal Buyer Protection for SNAD items. Additionally, TM advised the customer to reply to the email requesting further details about the case. TM also suggested that the customer contact his local post office to refuse delivery of the product.	The last person I spoke to was excellent. She helped me a lot and I want to give a good review on her. She went out of her way to solve for me. I appreciate what she did for me. Good job.
ROXAS	NA Disputes	Selorio, Kathleen Joyce	2271859285879654854	600	09/03/2025	Bautista, Keneth	dispute	I just want to give her kudos. She really understands my issue. I just want to let you know how great she did.
MANILA	NA Disputes	Encarnacion, Harold James	06000402721756576512	1198	08/30/2025	Manaloto, Mark Edward	The customer called to have her credit balance refunded. The TM walk the customer through on how to transfer funds from her balance to her bank. Customer also wants to close the account due to fraud and TM informed the customer that since there is an active Pay Later, the account cannot be closed yet. TM sent an email on how to close the account.	Harold is the first individual that have the knowledge on how to help me and I wanted to give him a pat on the back.
ROXAS	UK Disputes	Horario, John Rey	'00036078871756907800	1126	09/03/2025	Lequip, Allie Rose	Dispute Inquiry	James understood my call today straightaway , he listen carefully, he came back to me t. he made me feel that that he's still there, patient, polite, full of information, knows how to handle information. Now I have peace of mind because i am busy person. he reassured me that the subscription was canceled. He's been very helpful this is the customer service I would like to received every time. 10/10 customer service, the tone of his voice sound he wanted to help me
ROXAS	NA Identity	Bautista, Demmeth	'1446128777768934120	820	08/09/2025	Areno, Angela	Phishing	I just want to let you know that he's awesome.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	'1875004394349319510	840	09/02/2025	Bautista, Keneth	DISPUTE	des was doing a great job helping me.
CEBU	NA Disputes	Pangilinan, Lord Nathanael	'00035229681754431457	1810	08/05/2025	Campo, Jayson	CX called because he got notifications that he doesn't understand and he already return the item to the seller as they agreed for but he still did not get any refund from them.TM checked the case and explained that we're waiting for the seller to respond and shared their deadline. TM also took the return tracking number from the buyer and added notes on the case. CX asked for a supervisor to commend the TM for the help.	"He's been excellent in following this crazy labyrinth on this return. So I just want to take a moment to thank you in person. "
MANILA	ROW CS & RS	Rone, Claudeth	00007119711756779183	458	09/01/2025	Joyosa, Arascely	Downgrade account	I want to commend Claude, the one who assisted me today. She's very professional, helpful and persistent. She called me back when the call got disconnected. I really want to thank her and to let you know that she did a really good job today!
MANILA	NA Disputes	Adarle, Ken Cameron	2242995700306318167	1077	08/27/2025	Kalingasan, Kirk	Customer called for assistance in withdrawing the funds. TM run CARE and did an override. Withdrawal successful.	"The person I spoke with was the only who was able to help me. You should be glad to have him on your team..."
MANILA	NA Investigations	Neri, Rugel	00035569291756332757	3054	09/27/2025	Mondragon, Mary Icy Blair	Hold Inquiry	The agent gave a good job. I appreciate it.
MANILA	NA Investigations	Tuguinay, Gabrielle Marie	06000388841755721714	1409	09/20/2025	Mondragon, Mary Icy Blair	Limitation Inquiry (Unauthorized CC Used)	"She was so helpful and stayed with me. She was wonderful. She deserves a raise or a bonus"
MANILA	NA Disputes	Adarle, Ken Cameron	1630725956424212013	1540	08/26/2025	Kalingasan, Kirk	Customer called because she did not receive the item she purchased. TM filed an INR dispute.	"He's wonderful. He has a lot of patience. I know you don't normally get good reviews but he's worth this good review."
MANILA	NA Disputes Debit Card	Orca, Florian	00007147491756409633	1165	07/28/2025	Arellano, Russel	Cancel Pending Auth	She is amazing she took care of my concern and she is the only one who helped me.
MANILA	NA Disputes Debit Card	Frivaldo, Joeshel	6048378306639848104	543	08/28/2025	Arellano, Russel	Payment Decline	I just talked to the sweetest lady and she totally fixed my problems.
ROXAS	NA Disputes	Albay, Cymon	06000331841755528988	1741	08/18/2025	Basa, Judyleen	Case Inquiry Seller called to update.	I just wanna tell you that Carl was unbelievable. He was very helpful.
ROXAS	NA Disputes	Albay, Cymon	00035467011755540522	2635	08/19/2025	Basa, Judyleen	Pay in 4 payment	I want to take the time to tell you that Carl was very helpful. I want to give kudos to him. Very good very quick very pleasant.
ROXAS	NA Disputes	Gumboc, Harvey Jay	00007132251755873944	563	08/22/2025	Basa, Judyleen	Payment Holds	I would like to give a commendation to the agent. He helped me a lot
ROXAS	NA Disputes	Villorente, Aira Khrystine	5346486486664508972	1000	08/16/2025	Basa, Judyleen	Claim Status Inquiry	I just wanted to tell you that she was very patient.
ROXAS	NA Disputes	Arca, Christopher	4814649185518862175	600	08/29/2025	Basa, Judyleen	Refund Inquiry - Customer was looking for a refund she received. - Refund Trace	Chris is such a wonderful person. He was very patient.
ROXAS	NA Identity	Julian, Kristine Rose	1471425277766478596	480	09/01/2025	Canalan, Mary Joy	Transaction Inquiry	Tin gave me the peace of mind I didn't know I needed.
CEBU	NA Identity	Ricafort, Gerald	06000371621756491424	822	08/29/2025	Sabete, May Anne	Cx wanted to locate a transaction where they bought a shirt. Cx wanted to raise a concern since they received the wrong item.	He is respectful and very patient. He make it very easy to understand
ROXAS	ROW CS & RS	Duabe, Danica Faye	6070244630424324929	964	09/01/2025	Bergantinos, Franz Kier	payment hold	I want to commend LJ, she was able to directly address my concern, she was knowledgeable with the process, very professional, confident and accommodating
ROXAS	UK Disputes	Gallardo, Kian Jan	'00036006351756556830	669	08/30/2025	Robles, Ray Carl	Automatic payment	Yankee was really helpful in the transaction and I am really happy with him and he makes people like us relieved.
ROXAS	UK Disputes	Degala Jr, Darwin	'00036139661756541076	331	08/30/2025	Robles, Ray Carl	Dispute Inquiry	The assistant Win is understanding and very polite. He listened to me and he resolved my problem, I am very very impressed.
MANILA	NA Disputes Debit Card	Corpin, Erizan	00035004931755210775	1385	08/14/2025	Alvaran, Irish Nicole	Close account	how sweet she was and very kind explained things. I have a hearing aid and she had no problem repeating things for me.
ROXAS	NA Disputes	Billanes, Axcelle Mar	1312506132569732043	560	08/23/2025	Jore, Jomarie Konstantin II	Dispute filing	Just wanted to tell that the gentlemen whose helping me is excelent. He decided the case in my favor. He listen to me and solve my problem.
ROXAS	NA Identity	Jaco, Maricar	1937005049587918363	2280	08/31/2025	Canalan, Mary Joy	Login	She's awesome. Mary is a keeper. She is a great support, understanding, prompt and knowledgeable. I'll give her over a hundred points.
CEBU	NA Identity	Bagunas, Kent Lester	00035450551756580767	2281	08/30/2025	Taniza, Geralyn	Login Issue	He's been really helpful. Excellent customer service.
CEBU	NA Identity	Bagunas, Kent Lester	00007150051756571573	1126	08/30/2025	Taniza, Geralyn	Suspicious Charge	I just want to leave a good survey to the teammate. Very accurate. Excellent service.
ROXAS	NA Disputes	Cobrado, Ma Cyrine	1897066173486155865	1000	08/19/2025	Dagumanpan, Arjade	Transaction Inquiry	she did a great job explaining things to me
CEBU	NA Identity	Ricafort, Gerald	*7539245979653975686	389	08/16/2025	Menchavez, Glennyl	Phishing Email	I was having a very bad day because I was hacked few weeks ago. Thank God, I spoke to Luca. He's not only a great asset to your company, but he's very professional—he made me feel very comfortable, and I think you, guys, should give him a Wall for being an amazing employee
ROXAS	NA Disputes	De la Cruz, Gerard	1342296998882269059	1200	08/25/2025	Dagumanpan, Arjade	Transaction Inquiry	he help me well, he was very understanding.
ROXAS	NA Disputes	Delfin, Vanneza	1376500845702961177	1800	08/30/2025	Dagumanpan, Arjade	Questions about his credit lines	Vanessa answered all my questions and satisfied with the service and it's very clear, she did a great job and very knowledgeable.
ROXAS	UK Disputes	Gallardo, Kian Jan	00036006351756556830	669	08/30/2025	Robles, Ray Carl	Dispute Inquiry	yankee help me alot on this call
ROXAS	UK Disputes	Peremne, Tanya Kyle	00036115591756294491	1506	08/27/2025	Robles, Ray Carl	Dispute Inquiry	she was fantastic and good with her job. SHE WAS PERFECT AND COULD UNDERSTAND WHAT TO DO
ROXAS	UK Disputes	Castro, Harvey Nicolai Andrew	06016452901755784474	2022	08/21/2025	Robles, Ray Carl	Dispute Inquiry	Harv is an absolutely amazing person and so wonderful. He's Absolutely amazing.
ROXAS	UK Disputes	Peremne, Tanya Kyle	06016601741755361961	1570	08/16/2025	Robles, Ray Carl	Dispute Filing	she is brilliant and save me from having a breakdown. she's absolutely helpful and amazing
ROXAS	UK Disputes	Gallardo, Kian Jan	1698005886986703825	1189	08/24/2025	Sarabia, Arlene	Refund Inquiry	Yankee was really great. He resolved my problem very professional and very quickly.
ROXAS	UK Disputes	Peremne, Tanya Kyle	00036095301754757053	635	08/30/2025	Sarabia, Arlene	Manage Phone	big thanks to her she helped me resolve my problem.
ROXAS	UK Disputes	Bernas, John Vincent	00036562421754748404	1290	08/29/2025	Robles, Ray Carl	Dispute INquiry	He's been absolutely brilliant. He's very helpful.
ROXAS	UK Disputes	Gallardo, Kian Jan	06016195121754560561	2581	08/27/2025	Sarabia, Arlene	Dispute Inquiry	amazing guy he have, he help me
ROXAS	UK Disputes	Paulo, Pauline	06016370061754313942	1080	08/24/2025	Sarabia, Arlene	Dispute Inquiry	she's amazing agent she's helpful
ROXAS	UK Disputes	Bernas, John Vincent	06016261971754216846	1124	08/24/2025	Contemplo, Jerelyn	Dispute Filing	He is very helpful sorted my problem. filed the case for me. sorted everything for me. I can trust PayPal account again and again ang keep my mind ease -
ROXAS	UK Disputes	Alejandro, Crisnavel	00036337951754233450	697	08/23/2025	Contemplo, Jerelyn	Cancel Payment	Customer was very happy with her. Great service from PayPal. Customer said she deserve a flower.
ROXAS	UK Disputes	Gallardo, Kian Jan	06016429181754215767	803	08/23/2025	Dela Ostia, Methyl Whyne	Dispute Inquiry	Customer said he wanted to give a commendation. Yankee is very efficient.
ROXAS	UK Disputes	Alejandro, Crisnavel	00036090071754154544	1065	08/22/2025	Robles, Ray Carl	Transaction Inquiry	she's been absolutely brilliant
ROXAS	UK Disputes	Nuguid, John Carlo	06016581391754138612	912	08/22/2025	Robles, Ray Carl	Dispute Inquiry	very helpful, explaine every thing very clearly.
ROXAS	UK Disputes	Habulan, Nicole	00036514801754036458	347	08/31/2025	Robles, Ray Carl	Dispute Filing	She's been fantastic helping with my vulnerability.
ROXAS	UK Disputes	Yap, Alleiah Kaye	00036281751753626618	1123	08/27/2025	Dela Ostia, Methyl Whyne	Dispute FIling	I ordered an item, 2 knee supports. The seller charged me more. "She was very knowledgeable, courteous. I am 83 y/o disabled person, I've been with PayPal for many2 years, and I've been receiving excellent service."
ROXAS	UK Disputes	Gallardo, Kian Jan	00036012801753532909	1843	08/31/2025	Dela Ostia, Methyl Whyne	1843	he is absolute amazing and patient and understanding
ROXAS	UK Disputes	Alejandro, Crisnavel	06016149921753357799	2306	08/24/2025	Dela Ostia, Methyl Whyne	Refund Inquiry	the lady was fantastic and have a very good manner, she listens, and she understood.
ROXAS	UK Disputes	Gan, Mikael Van	06016149491752944059	766	08/20/2025	Contemplo, Jerelyn	Dispute Filing	i would just like you commend, i spoke to miks, and i feel he explained really clearly to me, and i appreciate his exceptional service. I am very glad i am with paypal
ROXAS	UK Disputes	Gallardo, Kian Jan	06016196011752922536	704	08/19/2025	Sarabia, Arlene	Dispute Filing	he got a very good amd knowledgeable person .
ROXAS	UK Disputes	Yap, Alleiah Kaye	00036559991752221021	1568	08/21/2025	Sarabia, Arlene	Dispute Inquiry	Customer said that Kaye is the most helpful person.
ROXAS	UK Disputes	Yap, Alleiah Kaye	00036552961752314709	826	08/12/2025	Sarabia, Arlene	Dispute	HELPED ME EFFICIENTLY, AND WENT EXTRA MILE TO RESOLVE MY CONCERN
ROXAS	UK Disputes	Pacurza, Rhea	06016554671751465365	1845	08/16/2025	Sarabia, Arlene	Dispute Inquiry	shes been really helpful. she's very lovely
ROXAS	NA Identity	Cartujano, David	1937231626015026985	2400	08/30/2025	Canalan, Mary Joy	Login & Link Card	I just wanna tell you that the young man has helped me with my credit card used for PayPal was compromised, add a new card and he helped me solve it. He was very professional and clear.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'06016210361756299459	4080	08/27/2025	Bautista, Lea	disputes	Jon was amazing
ROXAS	NA Identity	Cartujano, David	2001462351261887256	850	08/30/2025	Canalan, Mary Joy	Close account	He's such a wonderful person. He was great. He calmed me down. He listened to me and he's very patient. Please give him a hug for me.
MANILA	NA Disputes	Escondida, Prince Joshua	06000464421756164266	1242	08/25/2025	Narvaez, John Jericho	Dispute inquiry >> TM uploaded documents on customer/behalf/request for resolution.	Most helpful person I've ever talked to.
ROXAS	UK Disputes	Pacurza, Rhea	'06016430941756469175	983	08/29/2025	Robles, Ray Carl	Dispute Inquiry	Simply to provide feedback to your colleague really to say thank you and she did a really good job and thank you for resolving the claim for me
ROXAS	NA Disputes	Ponsaran, Mary Flor	00007070291756222829	882	08/26/2025	Clavaton, Kruzxanne	Close account	she has great cx service and she calmed me down. She handled me very professionally and I want to let you know that she is a great worker.
ROXAS	NA Disputes	Alcampor II, John II	1541046325495556783	1380	08/29/2025	Briz, Rexler Jsean	Transaction Inquiry	I just want to say that john was able to resolve my problem without any problem. I had purchased an airline ticket yesterday which I used paypal and they were pending.
MANILA	NA Disputes Debit Card	Canillada, Criza Joy	00035330581755709262	3890	08/20/2025	Caunca, Jean Uelrich	dispute filing	Joy was fantastic. She was so good and very patient. She was by far the best person I talked to. I would definitely give her 10 stars because I was really impressed.
MANILA	NA Disputes Debit Card	Sabinay, Carlos Angelo	00007104561755612092	1496	08/19/2025	Malit, Xandrelle	ppdc replacement	our employee made my experience easy he walked me through everything
ROXAS	ROW CS & RS	Discutido, Karen Grace	5331039679659257990	918	08/29/2025	Bergantinos, Franz Kier	funds held	Grace help a lot and explain everything to me. She made me understand everything. She's very kind. You got an expert on the line
CEBU	NA Disputes	Sullano, John TR	00007133101755186570	1595	08/15/2025	Unabia, Jarlon John	Customer called about the refund. The sender of the refund told her to contact PayPal.	She did a wonderful job, I rate her with 2000 stars.
ROXAS	NA Disputes	Francisco, Pauline Joy	*1230815850407965754	17mins	08/23/2025	Briz, Rexler Jsean	Transaction Inquiry	THANK YOU TO YOU GUYS ESPECIALLY TO THE GIRL THAT I SPOKE WITH. SHE HELPED ME OUT REGARDING TO MY CONCERN. CONCERN IS ABOUT THE ITEM THAT HE PURCHASED THAT DOESN'T FIT
ROXAS	NA Disputes	Francisco, Pauline Joy	*1682784578924626753	645	08/19/2025	Bechayda, Baby Jane	How to wittdraw the money	I'm trying to transfer from my checking to PP balance. I already contacted multiple times but on one help ,me. Extremely nice lady and she took her time to resolve my issue. I would like to express my appreciation. I wish all your other personal is like her.
ROXAS	NA Disputes	Francisco, Pauline Joy	*5345851385495816305	546	08/22/2025	Bechayda, Baby Jane	The cx is calling to check the status of their dispute.	This young lady was excellent she a took a time to dig and to find information and give me a credit. She satisfied She pleasant she was knowledgeful and I'm very thankful. You really need someone like her.
ROXAS	UK Disputes	Polvorosa, Trezia Mae	'06016413991756467153	909	08/29/2025	Lequip, Allie Rose	Manage Phone Number	I just wanted to say that I was having a problem adding my phone number. I called customer service earlier but they did not help me but when I spoke to her, in just 10 minutes she resolved my problem. She did a great job. It's a massive help, she did great. Please say thank you to her.
ROXAS	UK Disputes	Horario, John Rey	'00036303971756386555	1062	08/28/2025	Lequip, Allie Rose	Dispute Inquiry	Every time I call PayPal it was really amazing and it was so good the service has bee. The guy I have spoken has been very good and I was so happy with the service.
ROXAS	UK Disputes	Horario, John Rey	'00036303971756386555	1062	08/28/2025	Robles, Ray Carl	Dispute Inquiry, received an item for an instantly paid out INR claim and informing us on the process	This is the third time that I have contacted PayPal in the last few months and every time it's just been fabulous, it's just been absolutely amazing and I thought it would be nice to actually say how good the services have been
ROXAS	NA Disputes	Deocampo, Kelvin James	'5235097801736274246	635	08/28/2025	Romulo, Chaineevi	Dispute Filing	I just wanted to say that he did an outstanding service, he work very hard and he is very smart .
ROXAS	Global Pay Later	Bajande, Jemima	*1590235819306084472	2730	08/28/2025	Arban, Carol	Customer was having issues about the Pending Authorization generated which was not going through. Teammate voided them both for him, also helped him resolve the Negative Balance on his PayPal Account.	I was, awhile ago, talked to a certain Jem, she is very patient, knowledgeable with my concern. She asked me what was going on, she figured it out and resolved it. She gave me back the money taken. This lady is very knowledgeable she knows what's going on. If there was a score of 1000, I would give it to her. Continue good job, strive for a promotion!
MANILA	NA Disputes	Punzalan, Amy	06000390941756240519	980	08/26/2025	Dumangeg, Riel Mae	Unauthorize Account Creation TM closed the account.	I just want to give praise and thanks to the people who helped me here in awful situation that I'm going through. It was Amy I talked to last, she's very patient and calm and kind.
MANILA	NA Disputes Debit Card	Orca, Florian	5637019543001677090	785	08/27/2025	Arellano, Russel	Add Funds	She was fantastic, she solved my problem, and her customer service was spot on.
ROXAS	UK Disputes	Conlu, Ma Josefa	'06016253391756303990	815	08/27/2025	Lequip, Allie Rose	Dispute Inquiry	The young lady I have spoken to is very fantastic and she is very good. I'll be definitely using PayPal in the future.
MANILA	NA Disputes	Guia, Aizel Ann	06000191131755905170	1305	08/22/2025	Leal, Maria Jasmin	Dispute Inquiry	Kudos! She was a professional and resolve the within 50 mins.
ROXAS	NA Identity	Empino, Gene Reynald	*5568084633997324295	260	08/27/2025	Andrada, Aliyah Joy	Close Account	Your employee gave me assistance since it's difficult for me. I feel good about his patience in working with me. He is awesome.
ROXAS	UK Disputes	Salvador, KC	'00036409221756136181	857	08/25/2025	Lequip, Allie Rose	Dispute Inquiry	I just want to leave a feedback for that lady. She is Courteous, Polite and Wonderful! I was so upset and about to close my PayPal account, but because of her I am keeping my account since she resolved my issue! She spoke to me very well and I really appreciate you all in PayPal.
ROXAS	NA Account	Zurbano, Ma Evonne	00007114061756234295	1186	08/26/2025	Katigbak, Ronald	Add Card	"The representative was very very helpful ... she's very patient and courteous so i wanna give her ... at ten out of ten"
ROXAS	NA Identity	Empino, Gene Reynald	7543006416795149925	2936	08/26/2025	Bulay, Ephraim	Login Issue	The young man I spoke with was absolutely wonderful. I explained my problem, and he stayed with me until it was resolved. He knew what he was doing, and he did a great job. He deserves an A+. I can't tell you how happy I am right now because of what he has done for me.
ROXAS	NA Identity	Hierro, Alnie Glaze	7542930692226756791	1894	08/26/2025	Bulay, Ephraim	Dispute Filing	She is truly one of the most wonderful representatives at PayPal. I’ve dealt with many agents and reps, and she genuinely stands out. She’s efficient, professional, and an absolute pleasure to work with, qualities you always hope to find in a representative. I was very worried when I called, but she immediately put me at ease. She’s a real asset to PayPal, and as someone who’s been with PayPal for a while, I genuinely believe she’s one of the best you have.
ROXAS	NA Identity	Pancho, Rona Mae	1513053335217493790	3600	08/26/2025	Patricio, Sidney El Cid	Unauth transaction	i got great service. and i wanted to commend her for her time and patience. She took care of all of it.
ROXAS	ROW CS & RS	Virgo, Jeniebabes	1458784740423702482	867	08/27/2025	Bergantinos, Franz Kier	Refund status	I wanted to give kudos to jenny she was very helpful and professional.
ROXAS	UK Identity	Alcazaren, Mark Arvie	'1258092359542617657	925	08/20/2025	Duerme, Maria Cilane	Login: Manage Phone number and Manage Email Address	Just want to speak about how mark handled the call; he put my mind at ease, and he was able to resolve my issue seamlessly.
ROXAS	NA Identity	Bautista, Demmeth	06000034691755963901	1498	08/23/2025	Bombales, Unica Venice	Login Issues	The woman that I was just talking to was very helpful, and I appreciated it. I just wanted to make sure somebody knows that the person I just talked to for 35 minutes was very helpful. I think that when somebody does give you really good service, they deserve a supervisor or somebody to know that.
ROXAS	UK Disputes	Nuguid, John Carlo	06016586361754899736	804	08/11/2025	Zaragoza, Neil Jun	customer is calling about the dispute which asking to return the item to the address of the seller / TM resolution is to offer a voucher as resolution and customer accepted the voucher	I appreciate PayPal service and very good which they look after their customer's
ROXAS	UK Identity	Batan, Linda	'1862165088460660168	1620	08/26/2025	Picardel, Emman	UAA	I just wanted to let you know how wonderful the lady was, I am 83 years old and don't have a clue and she was very patient and I would like you to give her a Gold Star. She is very understanding and it was a joy speaking to her.
MANILA	ROW CS & RS	Sauro, Sheryl Kay	06000265791755869797	889	08/22/2025	Dayrit, Arianne	Login issue - cx can't log as they're unable to receive SMS code for 2FA	"I just want to pass a commendation to the associate I was speaking to. She's very efficient, she's very patient, I like her comms skills, she's very clear and provided me some alternative solutions to resolve my issue. So far she actually stayed on the line just to make sure I can access my account."
CEBU	NA Identity	Ricafort, Gerald	*7539245979653975686	389	08/16/2025	Menchavez, Glennyl	Phishing Email	"I was having a very bad day because I was hacked few weeks ago. Thank God, I spoke to Luca. He's not only a great asset to your company, but he's very professional—he made me feel very comfortable, and I think you, guys, should give him a Wall for being an amazing employee"
ROXAS	NA Identity	Zante, Chim Neo	1773468657258315148	250	08/25/2025	Canalan, Mary Joy	Dispute INR- Auto refunded	I just wanna say she did a great job and solved my concern. It was a positive experience!
ROXAS	NA Disputes	Cailin, Sharmaine Joy	1833262995228943004	800	08/01/2025	Aminoso, Jessa	dispute	Representative was very heplful
ROXAS	NA Disputes	Bordan, Jon Bonjam	'1170113549862357661	580	08/01/2025	Aminoso, Jessa	dispute Filing	he was so helpful to me and so relive at this point because I was scammed.
MANILA	NA Investigations	Mortel, Jeremy Ellen Me	'06000299611754698392	949	08/09/2025	Dosdos, Antonnete	Negative Balance Inquiry and Fake Email	Ellen helped me so much, she's very professional and very kind. I have PTSD and my wife is in the hospital. I just wanna say that I love PayPal and I don't wanna switch.
ROXAS	NA Account	Alameda, Kimbert	Unknown	500	08/25/2025	Bernales, Shawn Rich	Manage Phone and withdrawal issue	He is amazing I have been having problem for the last 3 days and I spent 3 hours and he was no helpful as Kim was polite and helpful very knowledgeable. He did a wonderful job.
MANILA	NA Identity	Tabunag, Emmanuel Jan Earl	06000155641755031295	1266	08/13/2025	Sumayo, Julius Nino	Cx reported an unauthorized transaction of $50.99 from their checking account, which they did not recognize and believed to be a fraudulent DoorDash gift card purchase. John empathized with the customer, identified the transaction as a DoorDash gift card, reopened the case under PayPal Buyer Protection, and assured the customer of a refund if the seller did not respond. Julius later received the customer’s commendation for John and confirmed the dispute process would be monitored.	Well, I just wanted to compliment John for helping me. I've also talked to one in the past who was very helpful too. I had a sticky situation that nobody seemed to be able to figure out—except John. I hope you know who I'm talking about." "Yeah, he actually was able to tell me what this item I supposedly ordered was—which I never did. I'm just grateful for that." "I'm glad to do it. It's very important because this is probably a thankless job."
ROXAS	NA Identity	Juarez, Andrei	'1860580975378344337	1380	08/04/2025	Canalan, Mary Joy	File a dispute	I just wanna compliment him on his service. He took immediate action and the call was not long. He's exxtremely professional
ROXAS	NA Identity	Zante, Chim Neo	'2223516572842340738	420	08/06/2025	Canalan, Mary Joy	Phishing email	Im almost 80 yrs old and I dont understand a lot of things . I got an email that a business account was opened so I called. W was talking to this lady and she was so patient. Most of the time, they will cut me off but she was so patient and kind and understanding. She explained everything to me. She was awesome. She was above and beyond.
ROXAS	NA Identity	Bautista, Demmeth	'1446128777768934120	700	08/09/2025	Areno, Angela	Phishing email	I just want to let you know that Dem was awesome.
ROXAS	NA Disputes	Bisnar, Ma Lucevie	1308868883073190403	680	08/23/2025	Bautista, Keneth	dispute Inquiry	I just have a very wonderful experience with PP. she was very helpful and patient. she should get a raise.
MANILA	NA Disputes Debit Card	Lingcong, Christopher	5585339448219443704	2820	08/23/2025	Lumabad, Donald Jay	Add bank issue	"I just want to let you know that he is a wonderful person. I am an elder person and he is very patient. He worked really hard to help me with my concern. I want to give him credit for that!"
MANILA	NA Investigations	Roy, Ahra Monina	06000362631754237052;	420	08/03/2025	Dailisan, Maribel	Cancel recurring payment	Promoter, with TM name mentioned. See message below: "Very friendly and helpful!! I believe Hanna was her name even though I am a bit hard of hearing. She solved our problem directly"
MANILA	NA Investigations	Roy, Ahra Monina	06000298631755645053;	1380	08/19/2025	Dailisan, Maribel	Transfer issue and case inquiry ( change case from INR to UNAUTH )	Ahra gave great service. She knows what she's doing. Exceptional!
MANILA	ROW CS & RS	Rone, Claudeth	00007027811755732476	213	08/20/2025	Joyosa, Arascely	Cx requested for the funds to be released as the money was sent to buy materials to create props.	"I just want to commend Claude as she went above and beyond in helping with my concern. She's very helpful and now I'm stress-free. I really trusted you that PayPal is a good company. How you train your people is intensive. I'm really happy right now and overflowing joy. I wish for Claude that she will succeed in her career path and in the future she can be promoted. Thanks for resolving the issue and that's what matters."
ROXAS	NA Identity	Obarra, Princes Charmy Dayle	'00035482221755707464	1067	08/20/2025	Calizo, Jason Bengon	UAA	"I would like to say thank you for your employee Dayle, I was going to close the account because of the unauthorized charges but she was able to cancel those automatic payments and I considered keeping my account because of her, very helpful, patient and knowledgeable."
ROXAS	NA Disputes	Billanes, Axcelle Mar	1312506132569732043	1200	08/23/2025	Jore, Jomarie Konstantin II	File a dispute	Just wanted to tell that the gentlemen whose helping me is excellent. He decided the case in my favor. He listen to me and solve my problem.
ROXAS	NA Identity	Peralta, Mario Francisco	*1173633977931097500	350	08/22/2025	Andrada, Aliyah Joy	Unauthorized Transaction	I want to give a good review to Ley, he is extremely helpful and would like to give a compliment. He gave the best customer service I've ever had and I appreciate it.
ROXAS	NA Identity	Benid, Rose Anne	*1918849625644297259	350	08/21/2025	Andrada, Aliyah Joy	Disputes	I just want to talk about the previous representative, she went through everything in helping me. She did a great a job and please give her a pat on the back.
ROXAS	NA Identity	Bandellon, Razel Ann	'00035481951755802219	795	08/22/2025	Calizo, Jason Bengon	UAA	I want to thank PP and the representative that I spoke with. She was so pleasant and efficient. Thank you for being such a great company. She makes it easy for me.
ROXAS	Global Pay Later	Dela Sada, Michaela	5439317487292135790	584	08/22/2025	Bernales, Shawn Rich	Transaction Inquiry	I had the kind of customer service that I would have trained I would immediately hire her, she needs to be a supervisor level that way she can train other people on how to make sure to assist everyone properly.
MANILA	NA Identity	Tabunag, Emmanuel Jan Earl	'06000155641755031295	1260	08/12/2025	Sumayo, Julius Nino	Transaction inquiry pay in 4 with refund	I wanted to complement Jan who is helping. I've also talk to one in the past he was very helpful to I have a. sticky situation that nobody can seem to figure out that John. And I hope you know who I'm talking about, he was able to tell me what this item I supposedly order was, which I never did. I am just grateful for that. I have filed this concern before and then I got checks email that the case was closed, and he was able to look at it.
ROXAS	UK Disputes	Marcelino, Khryzia Mae	'00036471041755504537	1786	08/18/2025	Robles, Ray Carl	Dispute Inquiry	I just spoke to Zia and I have to say I have never come across a more friendly, polite, well spoken helpful person ever. She was absolutely fantastic and I can't praise her enough.
ROXAS	UK Identity	Flores, Alvie Joy	5322598334910681285	960	08/14/2025	Picardel, Emman	AML Limitation	I've been assisted by at least 5 people for how many days now and this lady was very efficient and sorted my problem. She make sure that that she checked the account and advised me correctly. She is very patient and very intelligent. The young lady was very helpful. I really appreciate the job they do. I am very happy today of the way how I am being served. I am happy for the PayPal for the job well done for businesses.
ROXAS	UK Identity	Villaruz, Mae Ann	'1826195767394967741	900	08/15/2025	Picardel, Emman	UAA	I just want to thank you and PayPal for the sterling service. When I talk to her she really listen to me and make sure to resolve my concern. If you really want to receive a good service you should go to PayPal as they really have a marvelous service
MANILA	ROW CS & RS	Tinio, Anne Poline Kei	'00035626101754948274	873	08/11/2025	Sumayo, Julius Nino	Holds Inquiry	She did help. She's really kind and really pleasant to talk to. It's very rare for, like for me specifically to talk to someone that knows what she's doing. Like there's a standard of taking phone calls and that representative really did a good job ... even though you would like he she helped me ... even if. she won't like she cannot fix my problem, I am still gonna commend her for doing her job.
MANILA	ROW CS & RS	Sauro, Sheryl Kay	'00035140161754076002	1536	08/01/2025	Sumayo, Julius Nino	Holds Inquiry	I just really wanna commend for Sheryl for doing a great job. It's a 100 over 10. I have been calling you since yesterday, then Sheryl came. She's a God send. Should give her a raise.
MANILA	ROW CS & RS	Sauro, Sheryl Kay	'06000413561754576774	1257	08/07/2025	Sumayo, Julius Nino	Hold Inquiry	I would like to give this commendation for KC. KC resolved the issue. KC is terrific!
MANILA	ROW CS & RS	Ojeda, Kenth Genard	'00035400021753364144	2192	07/24/2025	Sumayo, Julius Nino	Withdraw Funds	I wanna commend the rep who assisted me. She is so smart, so polite, she's bound to finish the call until I get satisfied. So, she tried her best to really assist me and finish it and set her extra mile; offer if future I would experience the same problem and she even walk me through the entire process.
MANILA	NA Disputes Debit Card	Frivaldo, Joeshel	'06000242221755795407	916	08/21/2025	Maraon, Norman	Cx is calling because he wants a replacement PPDC. Cx lost his card	The agent was able to handle my concern quickly, calmly and efficiently and I learned a lot actually about what I can do differently next time.
CEBU	NA Identity	Conejos, Erika Mae	00035561041753469747	927	07/25/2025	Taniza, Geralyn	Dispute Filing	I want compliment Rei. So sweet and calm and effective. She worked out everything and talked me through. I just want to let you that she's a great asset to the company.
CEBU	NA Identity	Conejos, Erika Mae	00007102291755200147	486	08/14/2025	Taniza, Geralyn	Dispute Filing - Instant Payout	She did an amazing job. She got everything done. I just wanna let you guys know.
CEBU	NA Identity	Fernan, Christian Alfie	00007007951752180143	717	07/10/2025	Taniza, Geralyn	Dispute Filing	I just wanted to give some positive feedback. He was amazing.
CEBU	NA Identity	Dosdos, Ikatrina Mika	00035609151755797924	3355	08/21/2025	Taniza, Geralyn	Account Creation	I just want t let you know that she's very nice. Very helpful. Patient. Well-spoken. She went above and beyond to help me and deserves a day off.
CEBU	NA Identity	Dosdos, Ikatrina Mika	00035212381754696336	749	08/08/2025	Taniza, Geralyn	Dispute Filing	She's amazing. She's knowledgeable. She's kind. She deserves a raise.
MANILA	NA Disputes Debit Card	Muchillas, Antonette	1850049623342930672	180	08/21/2025	Lumabad, Donald Jay	PPDC activation	1850049623342930672 I just want to let you know that the lady there helped me a lot. She was able to resolve my issue within 2 minutes, that is quick. Normally, we will request for a supervisor due to not being happy, but she really helped me. Just give her a pat on the back and deserve some recognition. She did a great service!.
ROXAS	NA Disputes	Basas, Kirk Michael	1229376035981084746	840	08/21/2025	Briz, Rexler Jsean	customers concern is about the dispute	im calling to commend greg. he was so professional and polite. he was able to resolve my concern.
ROXAS	UK Disputes	Tolentino, Ferdelyn	00036597801754316	657	08/04/2025	Alba, Ailene	Dispute Inquiry	"I just wanted to say that "Alexa" took her time to resolve my case, and she was amazing. Lots of credit goes to PayPal."
ROXAS	UK Disputes	Polvorosa, Trezia Mae	'00036415891755257776	1259	08/15/2025	Lequip, Allie Rose	Refund Inquiry	I just wanted to say how glad I am that my issue was resolved, the way she handled my issue is with composure and I like that because I know she's willing to help me. She did it without wasting my time. I just want you to recognize her.
MANILA	NA Disputes	Evangelista, Christian	'00007048321755620191	2619	08/19/2025	Rodillas, Rhodora	Commendation Taken By: Mentor Julius Perez Dispute Inquiry- cx called about the SNAD case for $31.36 because the make-up bought from the SLR didn't work on her face. Cx submitted docs from the SLR advising to keep the product and will issue refund w/in 5-10 BDs. TM switched the case from SNAD to CNP and adjudicated the case to BYR favor and delivered the Great News, however, cx insisted to stay on the line and waited for the email confirmation until cx asked to speak to a Supervisor to give feedback for the TM.	"Ian is awesome. He stepped up and did the right thing. Thank you so much for taking my call and God bless you and your safety. Ian is amazing, he's wonderful, very kind and generous."
MANILA	NA Disputes	Cosico, Norlando	6079676418423008389	1999	08/15/2025	Kalingasan, Kirk	Dispute Inquiry. INR BYR liable. TM appealed the case.	"...this gentleman solved my problem for me..he was very helpful and very kind...you need more people like him in your team..."
MANILA	NA Disputes	Guillermo, Jenny	7538587492448015637	1020	08/14/2025	Arce, John Lester	cx called in about the purchase he made last Jul 7 wherein the item he received is not what as advertised. He tried resolving the issue directly with the merchant by asking to return the item and get the correct item.	Today, I just want to take the comment that the customer service that I received today was exceptional. She's very professional, very patient and I really appreciate the communication.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'2017334117382019967	700	08/21/2025	Bautista, Keneth	disputes	Jon is the person who helped me and resolved my concern . Jon took care of my concern and helped me get my refund.
ROXAS	NA Disputes	Delegencia, Karl Kevin	'1710505974097721420	600	08/21/2025	Bautista, Keneth	phishing email	I just wanted to tell you that he was helpful and i want to make sure he will be recognized
ROXAS	NA Disputes	Selorio, Kathleen Joyce	'2279231030516007892	600	08/21/2025	Aminoso, Jessa	dispute Filing	she was great, she did right away
MANILA	NA Identity	Estelo, Chad Emmanuel	00035191551755212584	377	08/14/2025	Bon, Debbie	Account verification	I just gonna put a recommendation for the gentleman who helped me. He did a very good job and very professional.
ROXAS	UK Identity	Benitez, Dan Bryan	'06016035941755361867	1901	08/16/2025	Sto Domingo, Dennis	Customer's calling because he received an email telling him to confirm his email. Teammate inform the customer that the reason we sent him the email about confirming the email is because the account was just recently created, teammate was being patient through out the process and help the customer in resolving his concern.	Dan is very patient with me throughout the process and he did everything right. You've got a GEM!!!
ROXAS	UK Disputes	Horario, John Rey	'00036356321755622314	1721	08/19/2025	Lequip, Allie Rose	Dispute Inquiry	Honestly this guy is so so good. He actually do follow the Policy of PayPal. He was excellent and very good.
MANILA	NA Investigations	Buarao, Ridjei	06000282701755522138;	2220	08/18/2025	Dailisan, Maribel	Access funds old to new.	He is a lovely gentleman, I cannot express my gratitude for the help he offered today. Its a beautiful experience.
ROXAS	NA Identity	Benid, Rose Anne	5213223853436540242	361	08/19/2025	Andrada, Aliyah Joy	Dispute Filing	I wanted to commend the individual that help me with my issue, she is very polite and did a great job without hesitation and went to it immediately. Thank you for the help and if ever I receive a survey I would give her 10 out 10.
ROXAS	ROW CS & RS	Nicor, Annaliza Joy	00007016471755094065	337	08/13/2025	Geronimo, Jobelle	Log in Issue	she's really um also helpful i from being helpful she's ... very very polite and friendly ... and ... very assisting she has that kind of commitment to ... the customer ... i i really wanted to emphasize that because not all of those ... assist you have that kind of attitude.
ROXAS	ROW CS & RS	Bocala, Leocel	1166703215318553309	652	08/19/2025	Bergantinos, Franz Kier	funds held	She did an amazing job. I don't use PayPal often but she made it easier for me.
ROXAS	NA Disputes	Magtagad, Hannah Joy	06000190381755188761	1226	08/14/2025	Pelayo, Arianne Joy	Withdrawal Inquiry	oh she was just absolutely terrific ... um ... helping me from ... to ... from beginning to end she stayed with me
ROXAS	NA Disputes	Taylor, Joeline	00035364821755549677	1291	08/18/2025	Pelayo, Arianne Joy	Unclaimed payment	your customer service representative was phenomenal
ROXAS	UK Disputes	Pangilinan, Diego Carlo	1454928121284510776'	489	08/16/2025	Alba, Ailene	Dispute Inquiry	was incredibly patient with me, especially while I was feeling frustrated with the case.
ROXAS	UK Disputes	Ramos, Angelica	1171411322618557920'	631	08/01/2025	Alba, Ailene	Dispute Inquiry	This is just a quick one. I just wanna say that the customer service agent that helped me is fantastic and very concise and I wish that every customer service is like her.
ROXAS	UK Disputes	Eslaban, Jose Leo	1782309963922965556	423	08/15/2025	Alba, Ailene	Dispute Inquiry	Its just to let you know that the service that I have from the rep is amazing. The gentleman is caring and wonderful. I would like everyone in PayPal to be like him. I want him to be recognized because I know not everyone is like him.
ROXAS	UK Disputes	Tolentino, Ferdelyn	2032953255345100902	532	08/20/2025	Alba, Ailene	Dispute Inquiry	Shes Happy
ROXAS	NA Identity	Peralta, Mario Francisco	*1722334457491097224	420	08/19/2025	Andrada, Aliyah Joy	Manage Card	I just wanna commend the representative who help me his name is Ley, I have a new card and I need it to add on my account. I really appreciate good customer service and I know how important to be recognized.
ROXAS	NA Disputes	Tipon, Kenneth Emmanuel Jr	06000120541755275944	516	08/15/2025	Pelayo, Arianne Joy	Dispute Inquiry	yes i just ... to say that i'm just gonna leave ... very positive ... help me so much result my phase ... and i wanted random like ... just let me talk to supervisor and ... let them know ... you guys are happened so i just want to ... up thank you
ROXAS	NA Identity	Hierro, Alnie Glaze	1488115553015437604	5055	08/18/2025	Bulay, Ephraim	Log in	I want to Compliment her for being so patient, she is so sweet and kind.
ROXAS	NA Identity	Dalmino, Josie	*06000302801755382331	639	08/16/2025	Belvis, Kyra	Add Bank	I want to let you know about jessie that she helped me out so much. I just want to let you know she is an amazing associate.
ROXAS	NA Identity	Aldea, Nesbelle	*06000609701755380843	1633	08/16/2025	Belvis, Kyra	Manage Card and Add Funds	Just calling to let you know that Bella took care of me. I'm kind of new to PayPal and added my card, add money and stuff. She's very helpful and she took her time. She did a very good job and I'm very happy.
ROXAS	Global Pay Later	Bajande, Jemima	'1749259844517333479	1157	08/19/2025	Bueno, Noel Gem	General Inquiry about pay later / helped cx process Pay in 4 / successful	I just wanted to express how well jem handled the call. She's doing a great job, she's an asset to your team.
ROXAS	NA Identity	Azarce, Nikko	*06000064721755109789	421	08/13/2025	Belvis, Kyra	File a dispute for a billing agreement	He did help me so quickly and so kindly. He explains to me what he was doing, and I really appreciate that very much. I anticipated that it was difficult, but he did it.
ROXAS	UK Disputes	Adame, Willie Mer	'06016570871755264524	1158	08/15/2025	Lequip, Allie Rose	Dispute Inquiry	I just want to say that I'm happy that he resolved my issue and I just want you to recognize him because I think he's a great asset to PayPal. So thank you and also give my thanks to Will!
ROXAS	UK Identity	Cabatic, Ashly Marie	'1710118846492972071	960	08/18/2025	Remandaban, Rasheed	UAA / Login	I just want to say she was absolutely brilliant, polite, I was a bit in a panic but she went through everything and taught me everything.
ROXAS	UK Identity	Cahilig, Ruselle Kaye	'00036038501754476510	1054	08/06/2025	Bulahan, Louie Antonette	Cx called because he hasn't received the money that his son sent him. TM explained that the money is already in the PP balance and gave cx a walkthrough on how to withdraw the funds, which went through successfully.	She's very very nice woman. She took time to help me. Everything is a package. Big thank you to her. She's a very fantastic woman. Give her a bonus because she's a fantastic woman.
ROXAS	UK Disputes	Eslaban, Jose Leo	'00036100201755270916	1036	08/15/2025	Robles, Ray Carl	Dispute Inquiry	He was brilliant and he helped me and he understood what my problem was. He was really good at helping me and give him an increase in payment.
ROXAS	UK Identity	Fecundo, Jhennie Marie	'1160964782297494749	0	08/13/2025	Bulahan, Louie Antonette	Cx called regarding his transaction on the PayPal Account. TM educated her and explained about the transaction.	She was brilliant, she communicated and answered my calls in a professional manner she was very good. i think she need to get some bonus or promotions.
ROXAS	UK Identity	Franco, Doreen	'06016215701754494031	650	08/07/2025	Bulahan, Louie Antonette	Cx called to get more information about the direct debit. TM explained that the transaction was sent to Uber on August 2nd and was processed as an instant transfer payment that usually takes 3-5 business days to process from his bank.	I just want to appreciate somebody, she helped me out quite well. I want to say she's really amazing and help me out quickly and very friendly. I just want to say thank you with it.
ROXAS	NA Disputes	Selorio, Kathleen Joyce	'4820517460768356595	700	08/16/2025	Aminoso, Jessa	disputes	she was the moset pleasant person and very professional and took care of my issue.
ROXAS	NA Disputes	Bisnar, Ma Lucevie	'1975118672483580649	800secs	08/17/2025	Aminoso, Jessa	disputes	she was nice to talk to, polite.
MANILA	NA Investigations	Buarao, Ridjei	06000181931755441019'	540	08/17/2025	Dailisan, Maribel	Need refund. An app that cx no longer used keeps charging them and they wish to get refund. The following transaction where explained to: 14.90 USD balance funded, Dispute filing INR Cancelation of all automatic payment	I want to let you know that the guy who helped me did a very great job, has good customer service, he is very positive and he completed what I needed, please give him extra points please!
MANILA	NA Investigations	Tuguinay, Gabrielle Marie	06000068351755382246;	1980	08/16/2025	Dailisan, Maribel	The following issue address: PW reset close account update email and access account with the PP Extras MC	The young lady is very patient. I'm not a computer savvy and with my new phone, I just don't know how to proceed and I'm glad I got her, she spend few minutes and resolved my issue. I'm grateful. Salute to her.
ROXAS	NA Disputes	Alcazaren, Marivie	'1202794584853988315	1140	08/16/2025	Briz, Rexler Jsean	Customer contacted to report the that he did not receive the item. Teammate highlight PayPal buyer protection. Instant Payout has been issued and teammate delivered the good news within the call.	I just want to compliment john since he's fantastic and very helpful
ROXAS	NA Disputes	Alcampor II, John II	'1619624894257100807	540	08/15/2025	Barredo, Rea	I just wanted to give a nice commendation to john. He is a very nice person and helpful.	Cx is calling to add funds on her PP using bank | set expectation to the cx regarding the timeframe in adding funds using bank | cx refrain to continue the transaction since she don't want to wait for the money to be posted .
ROXAS	NA Disputes	Delos Santos, Hubert Clifford	'1546198475220751261	1800	08/15/2025	Barredo, Rea	Customer contacted to upload the return tracking number. Teammate helped the customer uploading the return tracking.	I wanted to let you know the professionalism of the teammate that helped me today.
MANILA	NA Investigations	Mangulad, Johnrey James	06000298211755380306;	3600	08/16/2025	Dailisan, Maribel	Withdraw funds. Challenge is to fix this error "having trouble completing this request"	"He was so kind, so gracious and so patient"
ROXAS	NA Disputes	Alcampor II, John II	1202794584853988315	1140	08/16/2025	Briz, Rexler Jsean	Dispute filing	I just want to compliment john since he's fantastic and very helpful
ROXAS	NA Disputes	Villorente, Aira Khrystine	5346486486664508972	720	08/16/2025	Basa, Judyleen	Dispute Filing	I just wanted to tell you that she was very patient. She deserves to be recognized.
ROXAS	NA Disputes	Albay, Cymon	00035391211754160096	1118	08/02/2025	Basa, Judyleen	Customer reporting a transaction that she did not receive. Teammate filed INR and delivered great news since it was closed instantly	I would like to let you know that Carl, was amazing. I just want to leave a positive comment to him
ROXAS	NA Disputes	Vergara, Nathaniel James	00035503751754604897	644	08/07/2025	Basa, Judyleen	Phishing email.	She helped me and determined taht email was phishing. She was very professional. She did gets job well done.
ROXAS	NA Disputes	Vergara, Nathaniel James	00035382051754660333	1788	08/08/2025	Basa, Judyleen	Dispute Inquiry Customer has been calling multiple times to resolve her issue. Teammate closed the case using trends and delivered great news.	I just want to let you know how well the representative handled my issue. She was very polite and she never cut me off.
ROXAS	NA Disputes	Humpay, Elaine	06000307601754671544	695	08/08/2025	Basa, Judyleen	Dispute Inquiry / deliver great news	i just wanted to complement her and tell you she's really helpful. She helped me tremendously very quickly very professionally.
ROXAS	NA Identity	Delfin, Wenjiel	*1973893856269276949	531	08/16/2025	Andrada, Aliyah Joy	Login	I want to let you know tat the representative deserves a raise or promotion, she did her job very well.
ROXAS	NA Identity	Mendez, Kristine Joy	*6052872935137219416	420	08/16/2025	Andrada, Aliyah Joy	Close Account	I am calling to praise the agent Kris, she explain and calms me down when I received a fraud notification. She assured me and I know being a customer representative is so hard and she deserves a pat in a back. Please thank her for me, a person like her has phone etiquette and very spot on when she answer me.
ROXAS	NA Disputes	Pilante, Nina Gemma	'596202836941835768	360	08/16/2025	Romulo, Chaineevi	Dispute Filing	I just want to let you know that the agent is excellent . She help me with the transaction
ROXAS	NA Identity	Peralta, Mario Francisco	*2255563978793168788	354	08/16/2025	Andrada, Aliyah Joy	Dispute Filing	I want to tell that the gentleman who assisted me is very good, I am very satisfied with his kindness. I give kudos to his customer service.
ROXAS	NA Disputes	Taylor, Joeline	*4836141659064982295	436	08/02/2025	Bechayda, Baby Jane	Transaction Inquiry	joe made an amazing job. So helpful and kind I know that you receive a lot of complaint but she help me a lot.
ROXAS	NA Identity	Empino, Gene Reynald	*1981211639732216009	230	08/15/2025	Andrada, Aliyah Joy	Transaction Inquiry	I want give a kudos call to Gene, it is very important to give recognition since did a good job.
ROXAS	NA Disputes	Billanes, Axcelle Mar	1856847086312788743	720	08/15/2025	Briz, Rexler Jsean	Dispute	the only reason why I wanted to tell you that axcelle is an asset to your company. he was very patient, kind and he truly is an asset to your company. I don't have enough compliments for him.
ROXAS	NA Investigations	Magdaluyo, Claire Mae	06000649791755208776	591	08/14/2025	Borres, April Joy	Removing My Limitation	Ii wanted to let you know what a wonderful job Mae made for me and helping me resolve my issue . I wanted to give her the highest mark like that I can give.
ROXAS	NA Investigations	Apdua, May Grace	1412603720012954226	1223	07/31/2025	Borres, April Joy	Payment Holds	I just wanted to let you know that she jumped over the phone and helped me overcome these obstacles. She deserves a raise!
ROXAS	NA Investigations	Apdua, May Grace	2305273789436763027	1039	07/18/2025	Borres, April Joy	Removing my LImitation	I wanted to give her a number 10! She did a great job!
ROXAS	NA Investigations	Apdua, May Grace	2305273789436763027	602	07/24/2025	Borres, April Joy	Removing my Limitation	Customer stated, Grace has done a wonderful job. She was very nervous but she handled my concern very well. She was very calm and did a great job. She was fantastic!
ROXAS	NA Investigations	Apdua, May Grace	4819222939317199377	643	07/17/2025	Borres, April Joy	Payment Holds	I just wanted to tell you that she was wonderful and so kind. I was so emotional, she gave me hope. She was so nice. She cares and you should be thankful you have her on the team.
ROXAS	NA Investigations	Apdua, May Grace	2288531586507092543	656	07/15/2025	Borres, April Joy	Account recovery/ATO	I want to commend her. She was fabulous. She went through everything and help me out. She’s fantastic"
ROXAS	NA Investigations	Falco, Via	5317306045046366070	1380	07/02/2025	Chua, Tania Kaye	Removing My Limitation	She was an excellent customer service and she did a great job! I'm so thankful for her service and I really appreciate her. She deserves a raise!
ROXAS	NA Investigations	Honrado, Kristel Danielle	na	3360	06/29/2025	Chua, Tania Kaye	Removing My Limitation	I just wanted to compliment her. She was so patient and so kind and she was able to help me resolve my issue. She walked me through this and she was so kind and professional and so also personable. I'm so happy that I got her since she was able to help me, I'm a satisfied customer.
ROXAS	NA Disputes	Taylor, Joeline	1982774342975009684	996	08/08/2025	Pelayo, Arianne Joy	Dispute Filing	i would love to uh give her an accommodation and i called so stressed and worried and ... her knowledge and her willingness to help me ... she is really a credit to ... to to ... ... credit union that i've loved forever ... and ... i just i cannot be ... so grateful and thankful and and i hope that ... you can let her know that ... um i am so appreciative ... and grateful that she ... really does her job perfectly and and ... um ... i love you guys
CEBU	NA Identity	Salazar, Grace	*7537375087604863816	464	08/11/2025	Menchavez, Glennyl	Login Issues	"She was amazing and was very helpful."
ROXAS	NA Investigations	Contillo, Jerome	06000296271750373925	1033	06/19/2025	Borres, April Joy	Phishing	I just want to let you know that Jerry is professional and I appreciate him working in Holiday.
ROXAS	NA Investigations	Apdua, May Grace	06000173341750342301	2969	06/16/2025	Borres, April Joy	AH filed SNAD where the decision is GWSR. Teammate utilized empowerment and close the case on buyer's favor	I bought an item with false advertising and they want me to ship the item back to China. I've been going back and forth with the merchant but Grace did something for me. I cant take her enough and she deserves to be recognized. She was so patient and calm.
ROXAS	NA Identity	Hierro, Alnie Glaze	*1503968000054191411	1140	08/15/2025	Andrada, Aliyah Joy	Dispute Filing	She is absolutely wonderful and very patient in assisting us, we've been over the phone for one hour. Please tell her we thank her very much.
ROXAS	NA Identity	Hierro, Alnie Glaze	*1770289403354178305	254	08/15/2025	Andrada, Aliyah Joy	Phishing	I just want to tell that the lady is very courteous and get the better service in my concern. She is exceptional.
ROXAS	NA Investigations	Contillo, Jerome	00035221071748373872	3923	07/28/2025	Borres, April Joy	Customer is calling about the dispute filed on the account. Teammate closed the case on buyer's favor	Jerome is very exceptional. She was very precise and knowledgeable and things were done in minutes. She deserves all the kudos she can get.
ROXAS	NA Investigations	Hermosisima, Maria Finah	00007149691749138048	1355	06/05/2025	Borres, April Joy	Customer received an email from the seller that he will be refunded if the case gets closed. Teammate explained the risk of closing the case if there was no refund yet. Teammate explained that the customer is protected and if the seller refunds the money the case will automatically be closed.	I just wanted to tell you that she did a great job. I wanted to make sure that she is recognized. She is a clear and efficient communicator. Good job to her!
ROXAS	NA Investigations	Baler, Nathaniel Victor	00035350451748698850	2817	07/31/2025	Borres, April Joy	AH wanted to cancel the transactions in the account , teammate filed a dispute.	You have the best guy. The best one. I just want to praise him. He helped me patiently. He is a beautiful guy. Amazing!
ROXAS	NA Disputes	Briones, Mark	'1268190879372978651	780	08/15/2025	Barredo, Rea	Customer contacted about the phishing email that he received and the refund that he received on July. Teammate provided the phishing talking points and the refund information.	I was just gonna brag on how the guy help me today. He did an amazing Job and he is fantastic.
ROXAS	NA Disputes	Garbo, Maru	'2052012441776645636	1020	08/11/2025	Barredo, Rea	Customer reported the item that SNAD. Teammate filed a dispute and provided 10 days timeframe.	She dispute the transaction for me and she was so kind.
ROXAS	UK Disputes	Acejo, Aljune Mike	'06016548811755176475	1253	08/14/2025	Lequip, Allie Rose	Dispute Inquiry	I just wanted to say that your colleague is absolutely wonderful—very kind and professional. He always asks if I’m okay with being placed on hold, and he resolved my case efficiently. It was a pleasure speaking with him, and I’d love for this feedback to be added to his HR file. PayPal feels secure, which is why I always choose it. Please thank him
ROXAS	UK Identity	Diamonon, Fons Fernando	'1826195767394967741	900	08/15/2025	Cruz, Rachelle Mae	Customer calling about an unauthorized transaction, teammate appealed and deliver the good news.	Helpful and he went extra mile for me and I want to tell my friends to use PayPal.
ROXAS	UK Identity	Cahilig, Ruselle Kaye	2104695109157889589	550	08/14/2025	Cruz, Rachelle Mae	The customer is calling about login issue, teammate was able to resolve the issue.	terrific job, very patient.
ROXAS	UK Identity	Cahilig, Ruselle Kaye	'1254081638761815606	500	08/04/2025	Cruz, Rachelle Mae	The customer was not able to login; teammate added the new phone and helped the customer login.	She was very patient to me and sort out all my problems. She was kind and made me understand what was going on.
MANILA	ROW CS & RS	Ang, Ferdinand	00035160911755043246	958	08/12/2025	Joyosa, Arascely	cx wants to get back the money sent to husband using old email address	I would like to commend Ferd. I'm really greatful that he was patient enough to help us out. He resolved my concern and I'm really happy that he was very kind and helpful.
ROXAS	NA Identity	Empino, Gene Reynald	*1372508064050430686	410	08/14/2025	Andrada, Aliyah Joy	Dispute Filing	I just want to share how Gene is a good asset to you company and would to compliment his work.
ROXAS	AU Identity	Abela, Rasil	'6043091214685198146	1156	08/14/2025	Rosales, Lyn Antoniette	Withdrawal issue	He's done an awesome job. He deserves a raise. He's just very helpful all the way through
ROXAS	AU Identity	Abela, Rasil	'06000518971755132068	1099	08/14/2025	Rosales, Lyn Antoniette	Login issue	He's been the best I have to deal with out of the 3 or 4 banks I've spoken to. He was very, very good.
ROXAS	NA Identity	Peralta, Mario Francisco	*5635789572578628058	340	08/14/2025	Andrada, Aliyah Joy	Dispute Filing	I want to let you know how fabulous experience I have with Ley, telling me what happened to the transaction and file the case for me. He done a great job and answer my concerns. I just want to share this Wonderful experience.
ROXAS	ROW CS & RS	Lariza, Angelica	4817403784462109811	1523	08/14/2025	Bergantinos, Franz Kier	payment hold	I would like to give her a 10. She helped me very well.
ROXAS	UK Disputes	Duco, Chennee Joy	*2051922859838757162	1500	08/14/2025	Clavaton, Kruzxanne	Dispute	I wanted to say she is the only one who helped me and I wanted to make sure she is recognize
ROXAS	Global Pay Later	Etchona, Jesmark	2132769300765270044	1545	08/14/2025	Katigbak, Ronald	Pay in 4 repayments.	I just want to give a positive feedback to Jess, she really step out and extra mile to help me. She is really really good employee.
ROXAS	NA Disputes	Busia, John Paul	N/A	710	08/12/2025	Barredo, Rea	Dispute Inquiry	I just wanted to let you know that Paul is efficient warm and make me understand how to resolve my concern.
ROXAS	NA Disputes	Delos Santos, Hubert Clifford	N/A	2220	08/11/2025	Barredo, Rea	Transition case from CNP to SNAD	I want to let know that Hubert is absolutely a gold mind, he knows how to take care of my concern. He have a wonderful accent.
ROXAS	NA Disputes	Delos Santos, Hubert Clifford	N/A	2100	08/14/2025	Barredo, Rea	Appeal and close case in buyer's favor.	Appeal and close case in buyer's favor. I wanted to give Hubert commendation because he is very helpful. He did a fantastic job.
ROXAS	NA Identity	Peralta, Mario Francisco	*2282419594261892028	236	08/14/2025	Andrada, Aliyah Joy	Dispute Filing	He was very courteous and very helpful.
ROXAS	NA Identity	Hierro, Alnie Glaze	*2078640064631857206	453	08/14/2025	Andrada, Aliyah Joy	PPDC	I just to say Alnie is kind, patient, and upbeat. I would like to thank her, she did a great job and I am very happy.
ROXAS	ROW CS & RS	Discutido, Karen Grace	1251717206483840983	857	08/14/2025	Bergantinos, Franz Kier	login	Grace was a great agent. She lived up to her name and showed me grace in handling my issue.
ROXAS	NA Identity	Bunol, Alvin Joshua	'1775970168036233239	1320	08/12/2025	Barredo, Daisy Mae	Phishing	"""the gentleman that I have been speaking with is the best customer service representative that I have spoke with in 15 years. He was very helpful on what I need to do. Able to provide intructions to resolve my issue. I want to give Kudos or praise to this representative. """
ROXAS	NA Identity	Dapilaga, Diseree	'2269238530654442634	1200	08/12/2025	Barredo, Daisy Mae	Phishing	"I just wanted to commend your employee for her excellent service today. She was very patient, kind, and polite."
ROXAS	NA Identity	Roxas, John Anthony	'1877491988978196009	488	08/12/2025	Barredo, Daisy Mae	Wrong PFI	'I would just like to commend the one that just help me he was really helpful. Three times I have called PayPal about issues and you guys always helped me out. Thank you.'
ROXAS	NA Identity	Benid, Rose Anne	*1794852637390349400	420	08/13/2025	Andrada, Aliyah Joy	Profile Changes	We don't have a day to compliment someone for their work but I'll make an exemption for her. She is very phenomenal and is very good in her job and she is a great deal to your company.
ROXAS	NA Identity	Bolinas, Alliah	*06000229001755030572	1215	08/12/2025	Belvis, Kyra	Transaction Inquiry	I just want to tell you that she really do what she does. She did a great job on the phone, she held the conversation, she tried to keep it calm, she did great there. Her english is spot on so there is no misunderstanding on what she said. She was able to help me and wanted to say she did a great job.
ROXAS	NA Identity	Pantaleon, Laurence	*06000592991754928120	554	08/11/2025	Belvis, Kyra	Phishing	I just thought it was worth my time to interupt your morning to let you know that you got a good keeper for PayPal. He was very professional and friendly. He told me what to do and I should let you know that renz was professional to me, not condescending, he just help me.
ROXAS	UK Disputes	Acejo, Aljune Mike	'7537996947329721735	1207	08/13/2025	Lequip, Allie Rose	Dispute Inquiry	I would like to give positive feedback to Din for his excellent customer service. He was very patient and helped resolve my concern effectively. He is a valuable member of the team, and his great work deserves recognition. He should be recognized!
ROXAS	Global Pay Later	Demandaco, Cristy	'2044896992677542512	598	08/14/2025	De Guzman, John Vincent	Autopay cancel	I wanna say she was very helpful she helped me with everything, she was very helpful
ROXAS	NA Disputes	Alcones, Paula Jane	06000616761754849424	620	08/10/2025	Aminoso, Jessa	disputes	she was sweetest person helped me a lot she was so nice, i want you to know she
ROXAS	NA Disputes	Ofialda, Jamael	00035585531754954751	1158	08/11/2025	Bautista, Keneth	concern: billing agreements that was disputed then another case that was filed by the cx.	bion help me with my problem she was amazing very nice very polite.
ROXAS	NA Disputes	Laurenio, Daniela	'00035194661754928122	5220	08/12/2025	Aminoso, Jessa	dispute	what a phenomenal job she has done for me. she wasvery prefcient nd she knows her job, know what she is talking. 2
ROXAS	NA Disputes	Bordan, Jon Bonjam	'2109522343790427013	550	08/12/2025	Bautista, Keneth	dispute	john is amazing , he checked my case and was able to close my case in my favor. he made a perfect job.
ROXAS	ROW CS & RS	Casimero, Ma Jonaville	1285687929676352077	683	08/12/2025	Urdas, Fredilyn	payment hold	She's excellent and helpful. She resolved my issue in getting me speak to a supervisor.
ROXAS	ROW CS & RS	Bocala, Leocel	1809333043791190175	1863	08/13/2025	Bergantinos, Franz Kier	unauthorize profile changes	She was outstanding, im really happy with how she helped me.
MANILA	ROW CS & RS	Bergonia, Alexander	00007032941753027603	1097	07/21/2025	Dayrit, Arianne	Payment hold	"He really did a great job! He was able to release my funds. A want to give him a survey and feedback."
ROXAS	NA Disputes	Guion, Aguinaldo	1780248094938801422	500	08/11/2025	Dagumanpan, Arjade	Dispute	He understood me.
ROXAS	NA Disputes	Delfin, Vanneza	1853360993420985340	1200	08/12/2025	Dagumanpan, Arjade	Transaction Inquiry and withdrawal	She was really great and help me a lot.
ROXAS	NA Disputes	Cirilo, Ana Rose	1925587086857209396	1000	08/12/2025	Dagumanpan, Arjade	Transaction details	Anna was fantastic
MANILA	NA Investigations	Amil, Jayvi	00035635731754770361;	720	08/09/2025	Dailisan, Maribel	ATO to INR initiated	I just want to let you know that Jayvi is wonderful, he explained everything in detail, very profession, very great and he deserves a raise!
MANILA	NA Disputes	Balili, Zheous Mhicaella	2043729745022762709	2492	08/11/2025	Kalingasan, Kirk	money sent to wrong email address	"...I have been dealing with this for days...she was the only one who was able to figure out where the money was...everybody I spoke with said that they didn't know what to do.."
ROXAS	UK Disputes	Acejo, Aljune Mike	'06016199301754645088	1367	08/11/2025	Lequip, Allie Rose	Payment Issues	I just wanna give a positive feedback to the representative because he's been Excellent, Helpful, Informative, and did the best he can to help me.
MANILA	NA Disputes	Mojado, Patricia Anne	2157923755549304386	819	08/11/2025	Kalingasan, Kirk	phishing/spoof email	"...I had one of those heart-stopping moments when I received an email that I was charged...she clarified that I was not charged and informed me that what I received was a fake email...she also sent me an email on how to spot fake emails...she was also friendly, knowledgeable and has a good demeanor..."
ROXAS	UK Identity	Daquita, April	'00011031101754924563	1609	08/11/2025	Duerme, Maria Cilane	The customer contacted about issues accessing their account and a $45.94 transaction. TM resolved both problems: confirming the refund was processed and helping the customer successfully log into their account by sending codes and a password reset link. The customer praised the TMs outstanding service and humor, suggesting she deserves a raise.	The lady I've spoken to is fantastic and very, very good! She stayed with me and resolved my issue. Your management needs to know that she a great help.
ROXAS	UK Identity	Jalocon, Marites	'00011110221754384743	515	08/05/2025	Duerme, Maria Cilane	Customer was calling she's sending money to Jamaica, with this, whenever his receiver got the money to her account, she's claiming that it's being converted to USD in which getting lower value. Educated that his account's primary currency is GBP, at the same time, there's a chance that the receiver's account has a USD primary currency.	She's been very helpful
ROXAS	UK Identity	Sobredo, Mark Bryan	'00011110221754384743	515	08/05/2025	Duerme, Maria Cilane	Customer was calling she's sending money to Jamaica, with this, whenever his receiver got the money to her account, she's claiming that it's being converted to USD in which getting lower value. Educated that his account's primary currency is GBP, at the same time, there's a chance that the receiver's account has a USD primary currency.	She has been very helpful.
MANILA	NA Investigations	Mendoza, Gase Marvin	06000594101754696448	2206	08/08/2025	Dayrit, Arianne	Limitation Inquiry - TM moved the case to review	"We're highly impressed of his performance today. Marvin actually came through and he's really a good guy so give that guy a raise!"
ROXAS	Global Pay Later	Bajande, Jemima	'2100639710434475274	963	08/11/2025	De Guzman, John Vincent	Eligibility	that the lady was very courteous listened and really tried to help me and called me back, and its 100% for me, congratulate her and to the company she was a quite nice young lady
CEBU	UK Disputes	Sarte, Sarrie	06016236201748432729	1812	05/01/2025	Mijares, Leif Clint	Cx cannot login and validate the account since it is an old account and they have not logged in for a long time.	She was able to help me get everything in order especially when I called multiple times. I feel that I was given proper actual support.
CEBU	UK Disputes	Ogatis, Hazel	06016153381751026979	742	06/27/2025	Mijares, Leif Clint	Cx was charged more than the expected amount which they did not authorize.	Made me really calm down. She has been very very helpful. I appreciate that person."
CEBU	NA Identity	Lodovice, Ryan	06000435031752696166	632	07/16/2025	Mijares, Leif Clint	Cx is calling about a phishing email for bitcoin and is concerned since they do not recognize the transaction and email	''He was exceptional, I was a wreck but he was very patient and calm, he helped me calm down"'
CEBU	NA Investigations	Intong, Jonald	1591690334058743655	1800	08/11/2025	Arcamo, Jean	Customer was charged for a subscription she already cancelled.	I spoke with the gentlemen who help me a lot, he was very professional and very passionate. I am very happy with his services. He took time to solve my problem. I am very grateful.
CEBU	NA Investigations	Comeros, Daphne Jay	1175850002038969727	500	08/09/2025	Arcamo, Jean	Customer is having issues with making a transaction.	I wanna leave a positive feedback, she took time to help me through. She really did help me.
MANILA	NA Disputes	Puno, Bernadine	00035187311754343295	770	08/04/2025	Valenciano, Daisy	cx wanted to dispute a transaction, seller is fraud .	yes i just wanted to give a very positive review, handling my complaint about your company's .
MANILA	NA Disputes	Salas, Alexandra Allaine	00007088661754323303	743	08/04/2025	Valenciano, Daisy	cx reporting a seller that they never sent the item for the purchased. TM provided update of the tracking number- still in transit	I just want to give that young lady Allaine a good review. She was very helpful, she answered all my inquiry and I think you need to move her up in the management.
MANILA	NA Disputes	Anata, Mariesol	00007105871753105083	939	07/21/2025	Valenciano, Daisy	cx wanted to have the transaction cancelled, seller has negative review . TM filed a case and highlighted PPP	Marga, works fantastic , I never had a representative like her . Congratulation you have a such a wonderful employee
ROXAS	NA Disputes	Alcampor II, John II	'1962606936447765056	2100	08/09/2025	Jore, Jomarie Konstantin II	Customer contacted because he would like to close the account. Teammate help the customer close the other duplicate account and advised the customer to keep one account only.	Closing case in buyer's favor due to Abusive seller trend. Seller's account has been warned for Resolutions and Protections - Seller Performance Monitoring with multiple INR trend cases related to the buyer's issue.
ROXAS	NA Disputes	Garbo, Maru	'1781824969164866098	1920	08/08/2025	Bechayda, Baby Jane	Customer contacted to report the transaction that she did not received. Teammate highlight PP buyer protection and deliver the good news within the call.	Maru I just wanted let you, she was able to finally close the case and able to help me. I really really appreciate her assistance. Her courtesy, she is super helpful.
MANILA	NA Identity	Canay, Denise Charmaine	00035408001754760127	1079	08/09/2025	Lambot, Mary Ann	Report Fraud or Spoof	"I just want to give Denise kudos, she did an awesome job, very professional, very soft spoken I she really it, she made everything awesome so let somebody know how awesome she did her job."
MANILA	NA Identity	Labrador, Micil	00007104801754677321	654	08/08/2025	Lambot, Mary Ann	Phishing Email	"You have a young lady working for you named Mich, she was so kind eighteen years old, she explains everything to me about Bitcoins because I received an email, she gets the phone number on the email, and I hope that it'll help."
MANILA	NA Investigations	Araojo, Fhil	00035052281754437750;	1140	08/05/2025	Dailisan, Maribel	Withdraw funds	There's no way that I'm gonna hang up the phone without his boss knowing how great he is, he made an impact, I will never forget this interaction for the rest of my life.
MANILA	NA Identity	Demafiles, Trisha Kaye	00035039111754259403	1054	08/03/2025	Lambot, Mary Ann	Login Issues	"I talked to a representative earlier and I just wanted to give her a highest rating. She helped me with something very difficult; I have a problem with gaining access to my account and I've been struggling for a days and days but now I've been able to access my account with her help.
MANILA	NA Identity	Demafiles, Trisha Kaye	00007051841754063502	664	08/01/2025	Lambot, Mary Ann	Phishing Email	"Kaye did a good job and resolved my issue. I hope the company appreciates Kaye wonderful job."
MANILA	NA Identity	Labrador, Micil	1699073480440074267	1992	08/02/2025	Matutina, Julie Anne	Phishing/Scam / Transaction Inquiry	"I just want to let you know what a good jo she did. She was amazing , very patient and very up lifting. I really appreciate her , she was so nice , she was awesome."
MANILA	NA Identity	Villamor, Richmon	7533764600656904139	780	08/01/2025	Matutina, Julie Anne	Phishing / Scam Concern	"I have been trying to call , I've gone through six calls he was the first person that helped me. I received a fraud email and I was very from ... they said PayPal and … I was very upset ... and he was the first person that took the time to help me … everybody else said they couldn't help ... and he went through the whole letter and he explained how it wasn't from ... PayPal because they would've written it differently ... and he was very calm and very knowledgeable ... and i just cannot explain how … wonderful he was … um … to help me i was very ... distressed ... because of the fraud letter and they're telling me i owed all this money to PayPal and ... that i've already spent it and you know it was it was very ... i'm ... upset ... but , he Richmon... was just exceptional. I don't think I've ever had such good customer service ever in my life . I hope that he does receive the recognition he deserve. Thank you and I do hope that Richmon does get … very high recognition. "
ROXAS	NA Disputes	Llegue, Bench Rhamsey	2253584182514404184	900	08/09/2025	Briz, Rexler Jsean	customer is having issues in logging in.	because the quality of the service that I got today is exceptional. he's very patient, kind, knowledgeable. he deserves a raise, acknowledgement for what did for me.
ROXAS	NA Identity	Tupaz, Alain Ray	*00035048191754322027	986	08/04/2025	Belvis, Kyra	Manage Card	I just wanna tell you how patient that man is. I was very upset and no clue with what I was doing, he never raised his voice and been very patient with. I just want you to know that because i'm not easy to deal with.
ROXAS	Global Pay Later	Regente, Grant Reyden	5600685521279250846	946	08/09/2025	Katigbak, Ronald	Pending Authorization and customer placed the order again.	I wish I'll have him everytime I call. Very kind and helpful.
MANILA	NA Investigations	Buarao, Ridjei	06000483311754427625;	1380	08/05/2025	Dailisan, Maribel	Send money. To help cx, TM locate the right account where all FI is added	He has helped me resolved my concern. He is very patient and helpful. I've been doing this over and over again and he helped me. He is really good. Everything I needed has been resolved.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	'4813353145338715701	642	08/09/2025	Aminoso, Jessa	dispute Inquiry	-I want to let you know that Des, was able to help me out and told me that my concern has already resolved.
ROXAS	Global Pay Later	Abong, Lester John	2020006778645489474	464	08/09/2025	Katigbak, Ronald	Change Payment method	I just want to let you know that he did a good job. He helped me with my payments today. Very Fantastic job, he also remove my stress with my payments.
MANILA	ROW CS & RS	Lobo, Anna Morena	00007018161754399474	1620	08/05/2025	Melgar, Paul Rendon	Withdrawal Issue- Cx contacted support to resolve issues with withdrawing funds from their PayPal account due to card declines and verification problems.	I just want to commend. She help me In a timely manner. You should give her a raise.
MANILA	NA Disputes Debit Card	Gascon, Denielle Yvan	'00007006861754170197	3092	08/03/2025	Caunca, Jean Uelrich	PayPal account Access	He was very patient with me. So very kind and nice. He walked me through the process and everything was smooth. He knows his job and he's remarkable. You do really have a good employee.
ROXAS	NA Disputes	Villorente, Aira Khrystine	2230570936945009884	600	07/06/2025	Briz, Rexler Jsean	Dispute Inquiry	I have an issue with the seller and I have a dispute. the representative that helped me was really great, she's really patient.
MANILA	ROW CS & RS	Yabut, Sharon	'00007040301754325664/	365.4	08/04/2025	Melgar, Paul Rendon	Dispute Inquiry - Cx reported that a refund was denied because the seller provided a tracking number, but the cx claimed it was invalid and did not correspond to any legitimate shipment. Cx requested the case be reopened and properly investigated. Tm acknowledged the issue, verified the tracking number was invalid, escalated the case for re-investigation, and assured the cx of a callback once an update was available. Cx request to commend a previous agent for excellent service and also discussed concerns about identity theft, account hacking, and transaction issues related to PayPal fees. I acknowledged the commendation after.	Jsust wanted to commend the agent—her name is Shaw or something similar. I can't remember her full name, but I really want to recognize the excellent service she provided today. My account was hacked around the fifteenth of May, and I had two transactions planned. The larger one hadn’t been received despite several calls. She took the time to really examine the issue properly, and I appreciate that. She was thorough and attentive, and I feel she deserves recognition for her effort.
ROXAS	NA Identity	Bautista, Demmeth	*1446128777768934120	400	08/09/2025	Areno, Angela	Phishing email	I just want you to know that Dem was AWESOME. He'd helped me a lot with my issue and I really appreciate him for that"
ROXAS	NA Disputes	Llorente, Mel Rose	*2040122107051292383	900	08/06/2025	Clavaton, Kruzxanne	Cancel Transaction/Dispute	She stop and got the payment back and she was above kind and beyond and she was wonderful.
ROXAS	NA Disputes	Llorente, Mel Rose	*1696220479297477232	900	08/08/2025	Clavaton, Kruzxanne	Customer has charges that she don't recognize. TM was able to inform cx that she has a billing agreement and cancelled it for her.	She was very helpful and patient with me. I really appreciate her help and she is very professional.
CEBU	NA Investigations	Belargo, Mary Arne	1885902475380786427	420	08/08/2025	Arcamo, Jean	Customer is having issues completing her transaction.	I just wanted you to know how great she was, how knowledgeable she was. She knows what she is talking about and really did help me.
ROXAS	UK Disputes	Gallardo, Kian Jan	`06016195121754560561	2581	08/07/2025	Zaragoza, Neil Jun	Customer is calling about some of the transactions on the PayPal account and billing agreement on the PayPal account, TM just assist the customer to cancel the billing agreement and also file a dispute	"what an amazing guy and help possible he could" / "he is amazing" /
ROXAS	NA Identity	Empino, Gene Reynald	*4814438149758142276	1200	08/07/2025	Andrada, Aliyah Joy	Create Account	I want to brag about the man who help me earlier, he totally rock. He is awesome and he is very patient definitely in the right area of profession in Customer Service. He made it so simple and easy for me, thank you all for having him part of your team.
ROXAS	NA Disputes	Billanes, Axcelle Mar	'2173566069872747835	2820	08/03/2025	Barredo, Rea	The customer contacted because he received an incorrect size. Teammate highlight PayPal buyer protection and provided timeframe to the customer.	He was very kind and very patient. He was great.
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1165468871312634070	540	08/04/2025	Barredo, Rea	Customer reported a transaction for INR. Teammate highlight PP buyer protection and file a dispute. Instant resolution has been issued. Teammate delivered the good news within the call.	I just wanted to let you know hat he is awesome and he helped me promptly with my situation and he was a great listener. You have an awesome customer agent and he was very understanding.
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1165468871312634070	1380	08/04/2025	Barredo, Rea	Customer reported a transaction for INR. Teammate highlight PP buyer protection and file a dispute. Instant resolution has been issued. Teammate delivered the good news within the call.	I just wanted to let you know hat he is awesome and he helped me promptly with my situation and he was a great listener. You have an awesome representative
ROXAS	NA Disputes	Capurcos, Joan	'1273824770840396671	1020	08/04/2025	Barredo, Rea	Customer contacted regarding the dispute case in his account and the negative balance. Teammate provided timeframe and assurance to the customer.	I was connected with Joan and I could not be happier because everything she did is wonderful and she understand and made my experience very comfortable.
MANILA	ROW CS & RS	Chan, Sarah	00035297051754492194	960	08/06/2025	Brondial, Georgha	Cx wants update about the dispute as the timeframe given to her didn't match the email notification/concern for the refund if won the case and wants to report seller	"I just want to commend Sarah because she did a great job. I'm already frustrated with what's going on with the refund in this whole ordeal and I've spoken with the previous representative who's extremely disrespectful, but Sarah, she's very well composed. I'm no longer irate or mad."
MANILA	NA Disputes Debit Card	Baylosis, Josephine	00007150251754345166	633	08/04/2025	Semila, Rhenz Rhendell	PPDC PIN	I just want to let you know that this young lady was very informative and very good and she deserves a raise. She's so fantastic customer service.
ROXAS	ROW CS & RS	Teodosio, Angelica	1778284158285479551	594	08/07/2025	Dequina, Louie	payment hold	She's really good in handling my problem. She was able to resolve it ASAP. I want to commend her.
ROXAS	Global Pay Later	Cezar, Princess Jean	'1545738422938636523	356	08/07/2025	De Guzman, John Vincent	Pending Auth	I wanna to recognize her pleasant to speak and handled the situation very well
ROXAS	NA Identity	Billones, Vince Matthew	00035098571754071018	821	08/01/2025	Bombales, Unica Venice	Stolen Financials	Just wanted to let you know that Vince was terrific today. Someone tried to scam me out of five $99 PayPal payments today and I don't have PayPal. I had his name because my banks flagged it and caught it. Vince was able to dismantle his PayPal account and I'm very happy about that. He was extremely professional!
MANILA	NA Disputes	Escondida, Prince Joshua	00035454891754088830	1406	08/01/2025	Arce, John Lester	cx called in because he was advised by a prev rep to call back about the refund that is still not reflecting on his card.	I want to tell you something about the representative Prince, this gentleman that I spoke with is a wonderful CS agent, knowledgeable, friendly, very kind, he's fantastic and a golden employee.
CEBU	NA Investigations	Dinopol, Razel	1597944614953807534	250	08/06/2025	Arcamo, Jean	Customer received a suspicious email.	I just want to give her with a good rating. She checked everything, she was patient and very kind.
MANILA	ROW CS & RS	Chan, Sarah	00035297051754492194	1221	08/06/2025	Brondial, Georgha	Dispute/Refund Inq	"I just want to commend Sarah because she did a great job. I'm already frustrated with what's going on with the refund in this whole ordeal. I've spoken with the previous representative who's extremely disrespectful, but Sarah, she's very well composed. I'm no longer irate or mad."
ROXAS	UK Identity	Arandez, Christian Van	'1607848530070606093	540	08/07/2025	Remandaban, Rasheed	Manage Card	I just want to say how helpful how Christian has been, he has been really patient and helpful .
ROXAS	NA Identity	Beluso, Jhenice	1879897814588700545	900	08/06/2025	Barredo, Daisy Mae	Phishing	“I just wanted to compliment you on hiring Jhenice—she’s been doing an excellent job”
ROXAS	NA Identity	Zante, Chim Neo	*2223516572842340738	420	08/06/2025	Areno, Angela	Phishing email	Im almost 80 yrs old and I dont understand a lot of things . I got an email that a business account was opened so I called. W was talking to this lady and she was so patient. Most of the time, they will cut me off but she was so patient and kind and understanding. She explained everything to me. She was awesome. She was above and beyond.
ROXAS	NA Identity	Juarez, Andrei	*06000248761754261009	1452	08/04/2025	Areno, Angela	File a dispute	I just wanna compliment him on his service. He took immediate action and the call was not long. He's extremely professional.
ROXAS	NA Identity	Roxas, John Anthony	'2204259126070532890	430	07/30/2025	Barredo, Daisy Mae	Phishing	"He was patient, kind, and thorough. His English was excellent, and he did a terrific job. He truly deserves a raise."
ROXAS	NA Identity	Roxas, John Anthony	'1733899461659737335	939	07/30/2025	Barredo, Daisy Mae	Transaction Inquiry	"I just wanted to let you know that he was the only one who offered help and followed through. No one else was able to do anything—he did a great job."
ROXAS	NA Identity	Bunol, Alvin Joshua	'00007071761754330124	2189	08/04/2025	Barredo, Daisy Mae	Transaction Inquiry	I'm glad I got him. He really went out of his way to help me. he is really helpful.
ROXAS	NA Identity	Dapilaga, Diseree	'00035298011754316022	1820	08/04/2025	Barredo, Daisy Mae	Phishing	"Wonderful job! The teammate was very patient with me and did a really great job. She deserves something special — maybe even lunch!"
ROXAS	NA Identity	Babela, Kezia Lea	'00035301521753993021	3109	08/01/2025	Barredo, Daisy Mae	Transaction Inquiry	"I just wanted to give such a high customer service recommendation for her. very professional very calm. helped me to calm down and I've had PayPal for years."
ROXAS	NA Identity	Atiga, Jessa	1885381518418566331	600	07/30/2025	Barredo, Daisy Mae	Close Account	I just wanted to let you know that Jess, with her clear explanation of the procedures and her professionalism, was able to resolve the issue.
MANILA	NA Investigations	Mata, Alvin	06000557041754346289;	480	08/05/2025	Dailisan, Maribel	RAX- Hold inquiry	He helped me tremendously. I really appreciate him!
MANILA	NA Investigations	Araojo, Fhil	00035518081754326542;	2040	08/04/2025	Dailisan, Maribel	Goal: Pay schedule auto pay What blocks the cx is the AUTO - CHBK Unauthorized CC Use. Card no longer exist ( XXX9391 ). 2nd issue: remove old card and add new one All issues resolved	He's a star! I am happy that he was able to help me use PayPal again.
ROXAS	NA Identity	Benid, Rose Anne	1914218003248879654	460	08/05/2025	Andrada, Aliyah Joy	Dispute Filling	I want to let you know that the girl who assisted me is really great, smart and helpful. She help me with my problem and almost resolve it with her help. She is super helpful.
CEBU	NA Identity	Demapi, Reyzel June	1885447053604334450	725	08/05/2025	Tarongoy, Chester Vic	Transaction inquiry	The young man who helped was very good, you have a good employee.
ROXAS	UK Disputes	Nuguid, John Carlo	6016581391754138612	912	08/02/2025	Jimera, Demi Florea	The customer reported an unexpected charge of £49.95 from a company she interacted with through a program on "Enter Graham," which offered a one-week trial plan for elderly individuals. She selected the one-week option but was later charged a higher amount without her consent. The customer suspected it might be a scam and emphasized that she did not authorize any additional payments beyond the trial.	Carl, was very helpful and explained every thing very clearly.
ROXAS	UK Disputes	Bernas, John Vincent	06016261971754216846	1124	08/03/2025	Jimera, Demi Florea	The customer called regarding unauthorized charges from a merchant named "Blue Rock." She explained that she had made a one-time purchase on July 7 via Facebook, but noticed a second payment she did not authorize. The agent clarified that the initial payment triggered a subscription, allowing the merchant to charge her automatically. The agent canceled the subscription and assured the customer that no further payments would be taken without her authorization. A dispute was filed for the unauthorized transaction of £34.40 under "Item Not Received," and the case was successfully closed in the customer's favor. A full refund was issued to her card. The customer also raised concerns about the first transaction from July 7, stating the product received was misleading and unusable. Since there was no clear way to contact the seller, the agent filed a second dispute under "Significantly Not as Described." The seller was given until August 13 to respond. If no response is received, the case will be closed in the customer’s favor and a refund will be processed. The agent confirmed that the subscription was canceled and provided guidance on tracking the dispute status via PayPal’s Resolution Center. The customer expressed appreciation and had no further questions.	He is very helpful nd sorted my problem. filed the case for time. sorted everything for me. I can trust PayPal account gain and again ang keep my mind ease
ROXAS	UK Disputes	Acervo, Erika	`06016158821754063251	2634	08/01/2025	Zaragoza, Neil Jun	Customer is calling about her dispute which she was asked to report the case to action fraud, but she already did it, so to further assist her, I asked her to fill out the affidavit to close the case in her favor.	I really had a frustrating time but the the previous representative helped me, she's so lovely, kind, friendly, helpful and reassuring. I really appreciate it. Thank you.
ROXAS	UK Disputes	Acervo, Erika	`06016517921753435930	431	07/25/2025	Zaragoza, Neil Jun	Customer is calling about a refund which according to the customer the money still not reflecting on the account and customer wanted to clarify, TM just provide the timeframe of the refund	"I want to complement the person on the phone which polite and when I'm speaking to Philippine people they were very polite and wonderful"
ROXAS	Global Pay Later	Bajande, Jemima	'2019673777033949054	2658	08/01/2025	De Guzman, John Vincent	Pay Later Inquiry	id like to let you know I appreciate her help hold me and got back, prior rep was rude person, she yelled on me but she was so patient and helped me
ROXAS	UK Disputes	Biclar, Andreia Sacci	`00036543371753360694	1287	07/24/2025	Zaragoza, Neil Jun	Customer is calling about the billing agreement and wanted to cancel them and TM just cancel the billing agreement that customer wanted	excellent job sacchi do it was a long job but she did very well
ROXAS	NA Disputes	Selorio, Kathleen Joyce	00035325931754178610	670	08/02/2025	Basa, Judyleen	Customer was calling because of the unauthorized transaction on the account. Teammate explained that the transaction was under a Billing agreement reason that his account was chrged automatically. Teammate filed INR and provided claim phase timeframe.	I just wanna give her exra compliment for doing a good job. I think she deserve a raise.
ROXAS	NA Disputes	Albay, Cymon	00035391211754160096	1118	08/02/2025	Basa, Judyleen	Customer reporting a transaction that she did not receive. Teammate filed INR and delivered great news since it was closed instantly	I would like to let you know that Carl, was amazing. I just want to leave a positive comment to him.
ROXAS	NA Disputes	Albay, Cymon	06000080341753635084	938	08/27/2025	Basa, Judyleen	Dispute Inquiry	I would like to give him the highest mark.
ROXAS	NA Disputes	Gerono, Queen Angel	00035342701753466086	770	07/25/2025	Basa, Judyleen	Customer was calling because she can't see the option to download the transaction on the account. Teammate assisted the customer by giving a walkthrough and also downloaded it for the customer.	You got a great employee, she is very helpful and navigated me to the right place and gave me all the right instruction. She's top notch!
ROXAS	NA Disputes	Enetorio, Fren Jotham	00035368521753734121	1124	07/28/2025	Basa, Judyleen	Customer was calling because she have a dispute and did not receive any update. Teammate closed the case (LDP) and provided great news.	The representative I spoke with today was most helpful. He helped me with the concern.
MANILA	NA Disputes	Marvive, Karla Vanessa	06000555651754144800	1130	08/02/2025	Leal, Maria Jasmin	Add card and Gen inquiry about prepaid cards > TM was able to successfully assist customer to add card and educate customer about prepaid cards.	Young lady was very extremely patient and extremely helpful. I appreciate this tremendously it's been frustrating me for a long time, she took care of that.
MANILA	NA Investigations	Buarao, Ridjei	06000628351754166595;	780	08/02/2025	Dailisan, Maribel	RAX. Cx wonder why portion is held. Upset about false promises too.	He is awesome, he solved my problem is just 3 minutes. Excellent job!
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	00007022471754171331	2416	08/02/2025	Semila, Rhenz Rhendell	PPDC Application	I just wanted to tell you that the lady that i spoke with was superb. She was the only one. After the 5 hours of calling PayPal. She deserves a 10. She was great. I hope I get her the next time I call PayPal.
MANILA	NA Investigations	Castro, Mutya Danica	06000377201753898559;	780	07/30/2025	Dailisan, Maribel	Initially asked for a supervisor, reason add funds blocked. Cx waited as advised previously to wait 24 to 48 but no OBC.	Helped me use my PPDC. She understood my urgency. She's empathetic and I just wanted to say thank you.
MANILA	ROW CS & RS	Rone, Claudeth	06000319061754008556	727	07/31/2025	Joyosa, Arascely	cx can't log in due to lost phone where the code is being sent for verificaton, asked about the updated phone, echeck payment received and related questions about it	I would like to express my gratitude and want to commend Claude for being "eerily professional". She's really helpful when it comes to her work because she answered all of my questions. Her voice sounds professional. I have a lot of frustration regarding my PayPal account but was resolved when I spoke to her. She really deserves to be acknowledged. I hope you have alot of representatives that has work ethics like Claude.
MANILA	ROW CS & RS	Rone, Claudeth	06000319061754008556	727	08/01/2025	Joyosa, Arascely	cx can't log in due to lost phone where the code is being sent for verificaton, asked about the updated phone, echeck payment received and related questions about it	I would like to express my gratitude and want to commend Claude for being "eerily professional". She's really helpful when it comes to her work because she answered all of my questions. Her voice sounds professional. I have a lot of frustration regarding my PayPal account but was resolved when I spoke to her. She really deserves to be acknowledged. I hope you have alot of representatives that has work ethics like Claude.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	'1589821941783521534	482	08/01/2025	Romulo, Chaineevi	Dispute filing	I purchase an item online and it's frustrating because I did not receive my order, and I talk to Bench he is exemplary and took care of situation , I greatly appreciate him he deserves raise.
ROXAS	NA Identity	Gicalde, Keven	1201156140162031292	380	08/01/2025	Andrada, Aliyah Joy	Change Name	I just want to give kudos with the gentlemen I spoke to, he was able to answer my question and listen to me to have my name change. He send me needed documents to complete to have my name updated.
MANILA	ROW CS & RS	Lucero, Sherilyn	'00007136961753729436	3109	07/28/2025	Sumayo, Julius Nino	Funds Held. Customer wants the funds to be available.	"I just wanted to acknowledge Ma'am Sherilyn for helping me a lot right now for my query; she was able to resolve with my issue with PayPal. I am having a hard time with my PayPal right now. I wanted to acknowledge her efforts in helping me."
MANILA	ROW CS & RS	Lucero, Sherilyn	'00007014491753300809	2940	07/23/2025	Sumayo, Julius Nino	Disputed filed by the sender of the funds.	"I would like to thank. She's really good; she helped me a lot. Although the problem is not yet fixed already, but, I just really wanted to extend how she is really a good representative of PayPal. I just wanna put that on record or give her a coffee or something."
MANILA	NA Identity	Labrador, Micil	7528527137147530564	1291	08/18/2025	Matutina, Julie Anne	Update Profile Information	"I just want to say she's a gem and she's really was great. She asked great questions , she figured out what was going on and she answered all questions that I have. I really felt that she new what exactly I'm looking for She's a good listener. My kudos to Michel she's just excellent. "
MANILA	ROW CS & RS	Bergonia, Alexander	'00007046781752760896	2428	07/17/2025	Sumayo, Julius Nino	Funds on hold.	I should be the one to thank you guys. You don't know how I freaked out the moment I realized that the funds given to me was placed on hold. But I do understand that you guys have your process and procedure to keep the account secured. I did freak out but, I am so grateful and honored to talk to those two representative, the previous representative and this name Alex, I talked to earlier.
ROXAS	NA Disputes	De la Cruz, Gerard	1181362253524398308	1092	07/01/2025	Jore, Jomarie Konstantin II	Dispute Inquiry	I spoke to Gerard, it's about dispute. He's smart, clear, and explained the steps so we can fix it. He was a valuable. Employee like Gerard puts it thru God.
ROXAS	NA Disputes	De la Cruz, Gerard	1797657656704766903	3563	08/14/2025	Jore, Jomarie Konstantin II	File a dispute.	Gerard his exceptional, his patience, I have a complex problem but he help me resolve my issue.
ROXAS	NA Disputes	De la Cruz, Gerard	2266181979675251554	1051	06/14/2025	Jore, Jomarie Konstantin II	Login Issue	I want to commend Gerard he helps me to login. He sent me a link so I can reset my PW. He was so nice and exceptional.
MANILA	ROW CS & RS	Emocling, Florence	00035605061753718475 '	1200	07/28/2025	Brondial, Georgha	cx can't log in to the account, can't receive the code and was locked due to multiple attempts	I would like to give a recognition to Ms. Rence for being patient. It was my job previously and I know how hard it is to get a recognition for something that you did right, and that's why I want to give her a commendation about it. She's very patient.
MANILA	ROW CS & RS	Bergonia, Alexander	00007096891753893748''	780	07/30/2025	Brondial, Georgha	Cx wants the funds received be released, tm assisted cx to confirm the card, run sua to release the funds, gave education and options to withdraw with steps.	I would like to commend Alexander for his outstanding assistance during the call. He's incredibly helpful, patient and knowledgeable. He made the process become smooth. It's a rare encounter with a customer service like him.
ROXAS	NA Disputes	Basas, Kirk Michael	;1309358451873589489	698	07/31/2025	Romulo, Chaineevi	P2P	I just want to let you know that I speak with Kirk and take care of my case and I appreciate his professionalism ,
MANILA	NA Disputes Debit Card	Leones, Israel	'06000529161753829824	1829	07/29/2025	Robles, Jessie Jr	Customer was inquiring about their recent transaction and wanted to know if they can use their digital card on in-store purchases by just tapping their phone as they don't have their physical card yet.	I just wanted to give him a kudos because he took care of my concern even though I was upset when I made this phone call, but he was able to manage the situation. He explained it thoroughly what I needed. He did a great job for me by taking care of all my needs.
MANILA	NA Disputes Debit Card	Pamanian, Edchelle Reign	'00035360851753553063	3997	07/26/2025	Caunca, Jean Uelrich	PPDC Application	She was very professional, kind, understanding, and humble. She did everything for me. She was very patient. All in all, she did an amazing job. Tell her to keep up the good work.
MANILA	NA Disputes Debit Card	Rendora, Angela	'06000256841753292294	1302	07/24/2025	Caunca, Jean Uelrich	PPDC File an Unauth Transaction	She has been great. She helped me through the process and everything. I'd like you to know that she's the best.
ROXAS	NA Disputes	Fiolog, Crystal May	*2288155561926713859	1200	07/30/2025	Clavaton, Kruzxanne	Customer about a charged which is for a billing agreement. TM cancelled the BA and filed a dispute for customer.	I want to give her a 1 million star because she was good. She needs to received a commendation from you guys because she helped me.
ROXAS	UK Identity	Fecundo, Jhennie Marie	'2142197622431046951	420	07/31/2025	Cruz, Rachelle Mae	The customer cannot login to the account, teammate offered closure to make it easier for the customer and he agreed.	praise she did a fantastic job! Superb!
ROXAS	UK Identity	Daquita, April	'5343534244121465681	1850	07/30/2025	Cruz, Rachelle Mae	The customer is having trouble logging into their account, teammate was able to help her get access to the account.	She's very kind and resolve my issue. Shye deserves promotion and I;m fully satisfied.
ROXAS	UK Identity	Daquita, April	'2112218634240453918	1800	07/30/2025	Cruz, Rachelle Mae	The customer is calling about logging in and the teammate was able to resolve the issue.	She was so patient, helpful and I use pp all the time. I hope there's a lot of people like April.
MANILA	NA Identity	Estelo, Chad Emmanuel	00035592361753377844	1444	07/24/2025	Bon, Debbie	file unauthorized	Chad provided world class service. He was professional, knowledgeable, efficient and polite. He made it easy for me and he just did a great job.
ROXAS	NA Disputes	Lachica, Angel	2091302306340574289	500	07/30/2025	Dagumanpan, Arjade	Appeal Dispute	she was the only one who had help me.
ROXAS	UK Disputes	Cawaling, Jeneron	1620945740372908072	798	07/22/2025	Alba, Ailene	Dispute inquiry	just want to thanks for the amazing service I wanted them to be recognized.
ROXAS	NA Investigations	Apdua, May Grace	1412603720012954226	1260	07/30/2025	Chua, Tania Kaye	Payment Hold	I just wanted to let you know that she jumped over the phone and helped me overcome these obstacles. She deserves a raise because she definitely resolved my concern!
ROXAS	UK Disputes	Borres, Kiecy	1751778481106418305	469	05/16/2025	Alba, Ailene	Dispute inquiry	wanted to day how nicely I was treated and happy for the service that I received.
ROXAS	UK Disputes	Borres, Kiecy	Dispute inquiry	959	06/19/2025	Alba, Ailene	Dispute inquiry	ther service was amazing and the prevois rep was a loving person and caring person.
ROXAS	UK Disputes	Ramos, Angelica	2204299141238223704	1158	06/11/2025	Alba, Ailene	Dispute inquiry	she been really kind and helpful and resolve the issue that's been going on for weeks.
ROXAS	UK Disputes	Ramos, Angelica	1706769680242610037	961	07/04/2025	Alba, Ailene	Dispute inquiry	wanted to compliment for the excelent services I received from paypal I have disability and was excelent she was effeicient and a credit to your company.
ROXAS	UK Disputes	Eslaban, Jose Leo	1782309963922965556	1604	06/19/2025	Macaranas, Kaylen Mae	Dispute filing	ther service was amazing and the prevois rep was a loving person and caring person.
ROXAS	UK Disputes	Gallofin, Therese Mary	4811746336102755567	947	07/29/2025	Macaranas, Kaylen Mae	Dispute	"""I just want to give her praise. This woman resolves my concern. She was amazing, she was patient and she is really great."
ROXAS	UK Disputes	Mujal, Archieval	1570458093166095991	914	07/28/2025	Macaranas, Kaylen Mae	Dispute	I just want to leave a lovely review about how professional he was. Archie helped me when nobody could. He deserves it."
ROXAS	UK Disputes	Icay, Nethanel	5343490669013608179	866	07/24/2025	Macaranas, Kaylen Mae	Dispute inquiry	commendation -nothing negative , ethan was so amazing was patient very soft spoken he had was able to clearly communicate and help.
ROXAS	UK Disputes	Conlu, Ma Josefa	1547168688996650090	1123	07/23/2025	Macaranas, Kaylen Mae	Dispute	wanted to day every time I rang up and they are absolutely fab every one is helpful and found PayPal.
ROXAS	UK Disputes	Eslaban, Jose Leo	2115463413911155227	1277	07/22/2025	Macaranas, Kaylen Mae	Dispute Inquiry	very polite and resolve issue , its great to have a service like this.
ROXAS	NA Disputes	Delfin, Vanneza	2216756350543304129	1061	07/28/2025	Bautista, Lea	THe cx was calling in about case that was filed and the tm closed.	I wanted to let you know that she was wonderful ... knowledgeable ... a real credit for your company
ROXAS	UK Identity	Villaruz, Mae Ann	1167050475470002815	1500	07/30/2025	Rivera, Thomas	Unauthorized Transactions	She was patient and calmly resolved my issue. Her directions was very forward and clear and resolve my issue. She was professional.
MANILA	NA Disputes	Anata, Mariesol	00007105871753105083	939	07/21/2025	Valenciano, Daisy	Dispute filing- instant payout	Marga she was fantastic. i have never had anybody that was so caring and wonderful
ROXAS	NA Disputes	Guion, Aguinaldo	5501303850097589789	800	07/23/2025	Jore, Jomarie Konstantin II	Transaction Inquiry	Agui was the best of all He was so good and showed me how to do to the internet and he is really wonderful helping me. He was patient and listened to me
ROXAS	NA Disputes	De la Cruz, Gerard	1610692121816736949	750	07/23/2025	Dagumanpan, Arjade	Transaction Inquiry	he was fantastic
ROXAS	NA Disputes	De la Cruz, Gerard	1937220967171408051	700	07/24/2025	Dagumanpan, Arjade	Transaction	he was an excellent help
ROXAS	NA Disputes	De la Cruz, Gerard	1582821798981085649	500	07/24/2025	Dagumanpan, Arjade	Transaction	He was Good
ROXAS	NA Disputes	Gallofin, Rach Mary	1159847603912923220	2000	07/28/2025	Dagumanpan, Arjade	The customer's concern about the cases he had filed.	I commend Rach because she's so nice, patient and polite. She listen and put up with me. She did a great job, I was also impress with Rach because of her accent.
ROXAS	Global Pay Later	Bajande, Jemima	'1375698492934579453	1895	07/29/2025	De Guzman, John Vincent	Transaction Inquiry	for pay in 4 she was so patient and she stayed on the line with me, i h never had a customer service like her, I was frustrated at first but when i got her she was so calm and helpful
MANILA	NA Disputes	Mojado, Patricia Anne	2197112942510255844	947	07/25/2025	Kalingasan, Kirk	Customer called to dispute a payment he made which he thinks is a scam. He never received the item. TM filed an INR dispute.	"I want you to understand that is a one and done call for me. She waited and listened, handle what needs to be done. She's wonderful, she set proper expectations and the agent is very knowledgeable. She deserves the recognition to the highest standards. I'm happy and I appreciate her . "
ROXAS	NA Identity	Diaz, Shane	1546882949651173625	9000	07/28/2025	Barredo, Daisy Mae	Close Account	I wanted to tell you for having a well-informed agent on your team, very nice and patient, she was able to walk me through everything.
ROXAS	AU Identity	Cabugao, Peter Kent	'2130575510398700052	587	07/25/2025	Rosales, Lyn Antoniette	Dispute filing	he was amazing, very helpful and professional. Excellent service!
ROXAS	AU Identity	Ciudad, Jerebel	'1389842361350423809	599	07/22/2025	Rosales, Lyn Antoniette	Login	Wonderful service, so helpful. appreciate it much.
ROXAS	AU Identity	Cabantugan, Herjie	'1762558758587374454	1140	07/21/2025	Rosales, Lyn Antoniette	Dispute filing	She has been very kind and helpful
ROXAS	NA Disputes	Ciudad, John Lawrence	1391463176240451413	975	07/28/2025	Romulo, Chaineevi	Dispute Inquiry	I just want to let you know that the agent help me with my refund is excellent.
ROXAS	NA Identity	Azarce, Nikko	*06000267041753639088	645	07/27/2025	Balgos, Odette	Confirm Bank	Well I just talked to Nick, he helped me out very promptly. Not only was he prompt he's very skillful knowing what he's doing and I appreciate stuff like that. Before I retired myself my employees that were outstanding and I always got good feedback from the customer I always gave them "attaboys" or "attagirls". Of course my leadership reflected on them which you're leadership reflects from your employees so not only am I thanking nick I am also thanking you for being the supervisor over the team that you got. I couldn't let that go without hanging up because it's very rare that people give people compliments anymore for a job well done. It was a very good experience so I am very happy!
MANILA	NA Investigations	Lorilla Jr, Gorgonio	'06000168201753553907	690	07/26/2025	Dosdos, Antonnete	add funds	I just wanna let you know that Angel is very good. She incredibly helpful and super nice.
MANILA	NA Identity	Pimentel, Ma Jasmine	00035466761753646398	1355	07/27/2025	Lambot, Mary Ann	Cx was having trouble logging in to the account and she was asked to change the password, but she don't want to do it, she wants to login to the account using the same password. Tm sent a reset password link so cx was able to change the password, but the old password keeps on coming up. Tm advised the cx to delete the password saved on the device they are using.	"Jas, I think she said her name was.I have not been able to get into my PayPal account we change the numbers change the password and old password keeps coming up but the point that I want to get, she has been so patient and working very hard with me she never raised her voice she never got irritated."
MANILA	NA Identity	Deviana, Leonard Jr	06000311171753660683	2861	07/28/2025	Lambot, Mary Ann	Cx was calling about charges with Tiktok that he disputed and wanted to straighten this out. Tm helped the cx with the ATO case and activated the fraud protection for the case to be accepted in favor with the cx.	"I wanted to leave positive feedback back for the representative that helped me today, because he went above and beyond. He found problems with me 45 or so minutes today and I have sent two months trying to resolve this with 5 or 6 different representatives and he really ace it he got everything, he understood what I was talking about. I think he's the first person that really understood what I was trying to explain. He was able to resolve all of my issues so that I don't have to dispute anything with my bank."
MANILA	NA Disputes	Anji, Marawiya	06000626611753019921	754	07/20/2025	Narvaez, John Jericho	Dispute inquiry > AH reported that he was charged more than what's disclosed on the checkout page >TM provided resolution to change the reason code of case from INR to ITA for resolution.	This young lady on the phone here that helped me out, she is terrific, she did a wonderful job. She's just great. What I have problems with, she got it all straight, thank you for that. She did a great job.
MANILA	NA Disputes	Loyogoy, Roselyn	00035306351753557063	852	07/26/2025	Mondragon, Mary Icy Blair	AH filed unauth case because there was a change of the price of the item. TM transitioned the case to INR since the AH did not receive any item.	The young lady was great. If I rate her, I will give her a gold star. She handled it beautifully.
MANILA	NA Investigations	Buarao, Ridjei	06000641081752500162	1063	07/14/2025	Mondragon, Mary Icy Blair	CX was concerned about the dispute and wanted to change the disputed amount because she mistakenly input the wrong amount when she disputed the transaction.	The greatest customer agent I've ever speak. and got the problem fix. He was very polite. The person was sweet and helpful and got the job done.
ROXAS	NA Disputes	Lachica, Graham Ray	06000267491751930003	1325	07/08/2025	Pelayo, Arianne Joy	Dispute Filing	i want to say is your agent sam has been awesome ... so please give them a sums up to my and uh ... yeah thank you for the great experience
ROXAS	NA Disputes	Tipon, Kenneth Emmanuel Jr	00007083101752865620	525	07/19/2025	Pelayo, Arianne Joy	dispute inquiry	just wanted to give him an excellent reviewing he was so friendly so helpful ... he's a very good ... you should give him a ... [laughter] ... helpful
ROXAS	NA Disputes	Ortiz, Arian Mae	06000529891751577502	560	07/17/2025	Pelayo, Arianne Joy	1947921326859737783 he made me feel proud and so won der dispute inquiry	she definitely made me feel proud to use paypal..he was so wonderful how to do with this matter ... i just wanted to relate that message and let you know
ROXAS	NA Disputes	Francisco, Pauline Joy	00035378231752613283	1285	07/16/2025	Pelayo, Arianne Joy	Payment Decline	she was able to tell me how i can ... if i the problem is not fixed but i can get around
ROXAS	NA Disputes	Ortiz, Arian Mae	06000003671749648016	3015	07/15/2025	Pelayo, Arianne Joy	Add bank	The agent patience and knowledge ... and ... helpfulness ... and getting me through this i want you to know how good she is ... i work forty years ... with a t and t a new york telephone ... and i want you to know i absolutely understand customer service ... and i know it when i hear it ... and your young lady did an outstanding job ... and helping me get the problem taken care of
ROXAS	NA Identity	Peralta, Mario Francisco	1279527721661890102	2160	07/25/2025	Andrada, Aliyah Joy	Make a Payment	I wanted to commend the service I received from this young man I talked on the phone, it is very important to have this recognized by everyone. He is very nice, extremely patient, and very accommodating since I am struggling, it is really nice to talk to an actual person. Please let him know that 'Patience always pays off, mostly for older people'.
MANILA	NA Identity	Pinano, Nino Christopher	7528485617698672630	694	07/18/2025	Matutina, Julie Anne	File a Dispute	"It was a very good conversation. I was very happy with his professionalism and he resolved my complaint. He's patient and willing to listen. Chris just took care of me and I appreciate it very."
ROXAS	NA Identity	Beluso, Jhenice	1822581912091207858	1500	07/25/2025	Barredo, Daisy Mae	Dispute Inquiry	She was really helpful—she made sure I was able to upload the documents for my dispute case. She was very kind and patient throughout the process.
ROXAS	UK Disputes	Yap, Alleiah Kaye	'7526137606322595716	826	07/12/2025	Contemplo, Jerelyn	Payment Fee	Customer's verbatim, "HELPED ME EFFICIENTLY, AND WENT EXTRA MILE TO RESOLVE MY CONCERN"
ROXAS	UK Disputes	Gan, Mikael Van	'7528838462146938237	766	07/20/2025	Contemplo, Jerelyn	Dispute Filing	I would just like to recommend. I spoke to Mix, and I feel he explained everything really clearly to me, and I appreciate his exceptional service. I am very glad I am with PayPal.
ROXAS	NA Identity	Beluso, Jhenice	1207685152203049486	900	07/24/2025	Barredo, Daisy Mae	Unrecognized Charge	I had an unfamiliar charge on my credit card statement, and she helped me resolve it quickly . Excellent service. Excellent agent!
MANILA	NA Disputes Debit Card	Siatan, Lenard	06000099651752520093	415	07/14/2025	Arellano, Russel	Cx is calling about a replacement card as their card is about to expire/tm provided timeframe.	I want to give him an excellent review with his service and he did a great job.
MANILA	NA Disputes Debit Card	Siatan, Lenard	06000152741752238857	1813	07/11/2025	Arellano, Russel	Cx unable to log in.	Even I came off with an attitude. I just want to commend Lenard listened.
MANILA	NA Disputes Debit Card	Orca, Florian	5593019864478060487	545	07/11/2025	Arellano, Russel	Payment decline	I just want to commend. She remained calm when I was loosing it and I appreciate that.
MANILA	NA Disputes Debit Card	Orca, Florian	00007139931752165753	929	07/11/2025	Arellano, Russel	Cx reported a declined Payment.	She did a great job. She deserves a raise.
MANILA	NA Disputes	Azucena, Meanliza Emrei	00035354001752154287	1834	07/10/2025	Villanueva, Nessa Chen	The customer called because the person she talked to before calling PayPal asked for her personal information. TM helped the customer changed her password bu sending a password reset link and advise the customer to contact the bank. The customer also has issues with her transaction, she wants to file a dispute because it was close in favor of the seller. The perfume from China that has no smell at all. TM informed the cx the she will appeal the case.	She is such a kind person. She is wonderful. She is patient. She is calm. She make me feel so good. I was terrified. Sh makes me feel so well. I need to let everybody know if someone did something good, I need to let everybody know.
ROXAS	NA Identity	Besana, Gene Ruel	1386093557136922292	1200	07/24/2025	Andrada, Aliyah Joy	Dispute Filing	I was speaking with Gene and he was able to take care of my issue. I want to explain how amazing he is and it's been a long time that I been trying to fix this issue. Gene is the only one stayed on the line with me that acknowledge my concern and appreciates me.
ROXAS	UK Identity	Opina, Angelica	1751293195528465795	1440	07/24/2025	Remandaban, Rasheed	Login	"I wanted to say how helpful she was, she was patient with me and I'm very thankful because she resolved my issue."
ROXAS	NA Identity	Beluso, Jhenice	'00035198771753276850	1137	07/23/2025	Patricio, Sidney El Cid	Dispute Filling	She was so excellent. Her customer service was 100 she was so patient, she went through everything that I could understand, and that has never happened to.
ROXAS	NA Identity	Babela, Kezia Lea	'00035312661753300623	1204	07/23/2025	Barredo, Daisy Mae	Phishing	I wanted to praise her as she listened to me, I was about to be fished but she was able to explain how it works, she was very patient and her English is clear. Give her an increase in pay
MANILA	NA Disputes	Encarnacion, Harold James	00007119331752861975	1032	07/18/2025	Villanueva, Nessa Chen	The customer called about his transfer that he never received. TM asked for the transaction ID but and explained that the transaction is connected to a different transaction that he previously received.	He did a very good thing. He was able to handle. I'm not satisfied with what has transpired but I have the correct information from him so that I can move forward now. He was able to pull that information up and let me know that it was not connected to the correct transaction. He has a knowledgeable disposition and he has a smile in his voice. He was able to give me everything that I needed in a timely fashion. You have a great employee what I wanna say is you have someone that's on the team that is really making a difference. What he's done is something right and I'd like to give him a pat on the back.
ROXAS	NA Identity	Tenales, John Rey	1576449495743753586	783	07/19/2025	Dadivas, Cleiah Mae	Remove Card	I’d like to commend John for his outstanding customer service. He took the time to help me and did an excellent job. I truly appreciate his dedication and support.
MANILA	NA Disputes Debit Card	Banlaolay, Bofiel	00035446941752766055	4509	07/17/2025	Semila, Rhenz Rhendell	Add Verify Card	The gentleman that helped me was very patient. I'm 85 years old and he was very patient. He did a good job
ROXAS	UK Disputes	Conlu, Ma Josefa	7530196406251888553	1123	07/23/2025	Macaranas, Kaylen Mae	Dispute Filing	I had Maria today and she was fabulous. Everyone I've ever spoken too has been very very helpful and I found PayPal very reliable and good.
MANILA	NA Disputes Debit Card	Pacia, Noel Jayson	00035608001753016785	1488	07/17/2025	Maghari, Myron	PPDC Application	i JUST WANTED TO MAKE A COMMENT HE HELPED ME A LOT I WAS PLAYING GAMES AND I WAS NOT GETTING ANYTHING ON IT HE HAS EXCELLENT HE TALKS VERY VERY NICE HELPING ME VERY NICE HE WAS PATIENT HE WAS AWESOME HE HELPED ME THROUGH
MANILA	NA Disputes Debit Card	Gagarino, Lorenz Miguel	00035618581752877189	1643	07/18/2025	Plotena, Tenesee Ande	Dispute Filing	"I just talk to Axle, did a wonder job he was clear and concise he was efficient he's right on the ball he deserves some praise, and management should know that. Good at his job and did a great thing give him raise and promotion or gift certificate because you don't know who were the sharpest or good what they do.
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	00035621201752878066	1296	07/18/2025	Plotena, Tenesee Ande	Dispute Inquiry	"Calling to complement the person I spoke to, her name is Jen. She has been very very very helpful, and I actually don't remember the last time I spoke to someone who's very knowledgeable and helpful as customer service. When I called, I just want to shut down PayPal, I've told myself I will never do anything with PayPal, but she completely changed me. She assured me and had confidence on your product and services I have been a customer since the very beginning. She educates me with what to look out when there's fraud and she walk me through."
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	06000523251752672718	1741	07/16/2025	Plotena, Tenesee Ande	Dispute Inquiry	"I've been with PayPal for 22 yrs and this lady; I just talk to Miss Jen. She is absolutely wonderful; she helped me get what I needed the information and she's been in the phone trying to help me and she did great! She's a wonderful lady."
ROXAS	UK Disputes	Conlu, Ma Josefa	7530196406251888553/06016092501753260243	1123	07/23/2025	Macaranas, Kaylen Mae	Dispute Filing	I had Maria today and she was fabulous. Everyone has been very very helpful and I found PayPal as reliable.
CEBU	NA Identity	Apolinario, Sheryl	1962111169838880027	1000	07/23/2025	Arcamo, Jean	Customer is calling about the dispute she filed for an automatic payment that was set up without her knowledge.	I'm a very irate customer but your employee was able to dispute my anger, she is very helpful, she was very calm. I kinda like the way she approach me.
MANILA	ROW CS & RS	Rone, Claudeth	06000307991750809650'	530	06/24/2025	Sonza, Mark Hamilton	payment on hold	I just want to give a commendation to the representative who assisted and I want to make sure that his will be heard of. I really want to give her 10 out of 10 and KUDOS to her!
CEBU	NA Disputes	Abadilla, Catherine	4830700332412349130	1346	07/17/2025	Jamolin, Zemlester Aaron	Cx called in because she didn't receive the item. She can't track the package as well.	What a wonderful job she did. Thank you! Give her a bonus!
CEBU	NA Identity	Ponting, Donna Mae	1619534068799375120	966	07/22/2025	Tarongoy, Chester Vic	Add Card	The young lady was very patient, she was very wonderful.
ROXAS	Global Pay Later	Aniero, Mark Anthony	'1638189891161370661	985	07/22/2025	De Guzman, John Vincent	Eligibility	- Thank goodness, I just dealt with Anthony and very kind and patient very professional, I sometimes can be pain in the neck and no patience, I appreciate them they are professional above board.
CEBU	NA Identity	Belargo, Mary Arne	2250492900495657023	566	06/10/2025	Tarongoy, Chester Vic	ATO	I wanted to tell you that Marry help me and was so patient.
CEBU	NA Identity	Belargo, Mary Arne	2206023413275888506	699	06/12/2025	Tarongoy, Chester Vic	Dispute	Mary is very patient
ROXAS	NA Identity	Billones, Vince Matthew	7529679528412654826	842	07/21/2025	Bulay, Ephraim	Log In Issue	She helped me step by step to login to the account.
ROXAS	NA Disputes	San Miguel, Dione Rose	06000284671752275363	06000284671752275363 1630	07/11/2025	Basa, Judyleen	Dispute Filing Customer did not receive the item and teammate filed a dispute.	She took initiative and understood my situation, how it happened and everything. I appreciate what she did today.
ROXAS	NA Disputes	Gumboc, Harvey Jay	00007056631751576086	102	07/03/2025	Basa, Judyleen	Customer has a problem with the 2 transaction on the account since the receiver claims that it was not yet sent to them. Teammate filed INR and provided claim phase timeframe.	I would like to let you know that harvey did a great job. He is doing a fantastic job. I would like you to recognize Harvey for the wonderful work.
ROXAS	NA Disputes	Vergara, Nathaniel James	00007083571753135695	582	07/21/2025	Basa, Judyleen	Customer has pending pay in 4 authorization that is not related to a plan. Teammate voided the authorization and delivered great news.	I just wanna say that the previous agent was helpful. She did a wonderful job. 10 days ago I have the same problem but they did not resolved it. The representative I spoke with today was knowledgeable and sorted out the problem for me.
ROXAS	NA Disputes	Albay, Cymon	00035030431753136693	569	07/21/2025	Basa, Judyleen	Customer wanted to know on how to receive and send money using the account. Teammate assisted the customer on how to make payment.	"I just wanna say thank you. He helped me resolving the issue
ROXAS	NA Disputes	Albay, Cymon	06000245491751924442	4201	07/07/2025	Basa, Judyleen	Summary: Customer doesn't know on how to file a dispute. Teammate instructed the customer on what to do about the case	I have a very2 polite interaction with Karl. Karl is si patient.
ROXAS	NA Identity	Aldea, Nesbelle	*06000300031753040301	1800	07/20/2025	Balgos, Odette	Manage Card - Customer is frustrated because she had been on the phone for three hours just to update the credit card on file. The customer is not able to do this on her end because she can't login. TM sent her an instant password then helped her add the card.	I am pissed....so relieved I have spent over thirty hours like 5 reps and no return from a supervisor just to give you a new credit card number. So I went through all of this and I want to compliment Bella. She knew what she was doing. She is confident. She was nice and just walked me through the whole thing. I am on my 80s. SO I just wanna pass it on that she is one heck of a girl. She should be your trainer and I am so happy. Aloha
ROXAS	NA Disputes	Delegencia, Karl Kevin	00035066021752704685	660	07/16/2025	Aminoso, Jessa	disputes	he is was so helpful, he started a dispute process and made sure that they cannot charge me anymore.
ROXAS	NA Disputes	Ofialda, Jamael	' 00035012951753132885	660	07/21/2025	Aminoso, Jessa	disputes	this guy outstand, he assisted me well standing customer service above and beyond.
ROXAS	NA Disputes	Basas, Kirk Michael	'2151472369798702393	965	07/21/2025	Romulo, Chaineevi	Refund Inquiry	How wonderful he is , we have talked to many people but and he cleared things out for us . I want to compliment him
MANILA	NA Identity	Makidato, Carmille Gay	00035015871752957165	1223	07/19/2025	Lambot, Mary Ann	Cx was calling about the card that is not working. The account number and routing were incorrect. Tm made some adjustment and asked the cx to login to the account again and try to look for the information again and it worked.	"I would like to talk to the manager to tell you how your representative help me and her name is Maki, she was extremely kind extremely patient."
MANILA	NA Identity	Makidato, Carmille Gay	00035095891752414298	913	07/13/2025	Lambot, Mary Ann	Cx was calling about identity fraud and want to change his user ID so as his login information. Cx also wants to add a high level of security on his account. Tm informed the cx that she will place limitation on the account.	"I just wanted to let you know how very positively impressed I was with working with her she did a really lovely job for me, and She was easy to deal with and I just wanted to let you know that I appreciated with what she did."
MANILA	NA Identity	Labrador, Micil	00035176501752440196	724	07/13/2025	Lambot, Mary Ann	Cx was calling about the letter he received in the mail that said he owe $400.00 to PayPal but he doesn't have a PayPal account. Tm informed the cx that there was an existing account that cx might forgotten already and there was no charge ot transaction on it. Cx also wants to request for card. Tm advised the cx that they will need to create a new PayPal account and request for PPDC.	"The woman that helps me today was incredible; she was the nicest slightest had a personality she just wasn't like a machine she was wonderful."
MANILA	NA Identity	Pinano, Nino Christopher	00007147371751906552	1093	07/07/2025	Lambot, Mary Ann	Cx was calling about unauthorize transaction on his PayPal account and mentioned that he did not receive anything. He did not apply for auto pay.	"I would like to take your time to let you know that Michelle is a wonderful and very professional, very knowledgeable to solve my problem. I'm very happy with the service you provided me."
ROXAS	NA Identity	Esportuno, John Paul	1180678373529534822	1020	07/21/2025	Andrada, Aliyah Joy	Phishing	I want to let you know how professional he is and very concerned about my welfare since I have receive suspicious email. He is an asset to PayPal and he wants just want to make sure about my security. He is very helpful, he relieve my stress and he needs a raise most importantly he calmed me down with his sweet voice.
MANILA	NA Identity	Pinano, Nino Christopher	06000149271750020323	862	06/15/2025	Lambot, Mary Ann	Cx'was reporting fraud due to data leak and when she tried to login, it was not accepting her password. Tm closed the account and helped the cx chnaged the password by sending a reset password link and cx was able to login.	"I just wanna put a raise to Chris for the job he just did he is just so knowledgeable and helpful and walk me through and I just wanna get a shout out for him"
MANILA	NA Identity	Ugbinar, Jenefer	00035416061752444335	832	07/13/2025	Bon, Debbie	dispute filing, changed reason code	He gave such excellent customer service and I am amazed. He's kind, understanding and helpful.
MANILA	NA Identity	Coton, Rodel Jay	7526344357458283445	564	07/12/2025	Matutina, Julie Anne	Payment Declined	" I want to say thank you so much for having Paul because I’ve been trying for the past few days to clear up this issue with why I can't get my money sent to somebody and for some reason no nobody spoke to previously told me what he just told me a second ago which is something so simple that could have saved all this frustration. I mean he was very pleasant, he took his time, told me what I need to do, and I haven't tried it yet, but it seems like it's making sense. It seems so simple and somebody should have been able to explain it to me better previously and he just explained to me ,he told me if I’m having an issue maybe it’s because of other transactions ... true previously ... but this last transaction was not going through ... and they kept saying it for security reason ... i ... I gave them documentation and I verified everything they need to verify and they told me to wait for a whole twenty four hours to try again ... even told me of a link to try and didn't help me the link didn't work either that's why I have to speak to a person and they told me well all I need to do instead of spending ask the person I sent the money to me that's not going through to make a request for the money the other way that would probably work and it was so ironic because I was sitting there. You know some days so simple but make so much sense even though it doesn't work I want you to still , I still want to recommend him because this is the first somebody understood my frustration. You need to have him train other people on how to handle phone calls."
ROXAS	NA Disputes	Llorente, Mel Rose	*1590188043499150303	1200	07/21/2025	Clavaton, Kruzxanne	Dispute Case	She is fabulous. She understood what I'm saying and she solve my problem.
MANILA	NA Disputes Debit Card	Servacio Jr, Ramon	'00035234891751051889	1155	06/27/2025	Gemal, Marilou Yvette	Add money	"He is an angel. I called in very frustrated. he was so kind and so patient."
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	429	07/21/2025	Taniza, Geralyn	Phishing Email	I just want to commend Jan for being patient in checking the email that I received and assured me that there is no transaction. Jan was very thorough. Big star to him.
CEBU	NA Disputes	Benlon, Arvin Jay	00007064311752865034	2285	07/18/2025	Delos Reyes, Chanel Gayle	Cx calling about dispute that he filed, cx agreed to refund but he needed to return item. Cx was offered for voucher and cx wanted to check status for cases.	I just wanted to give some good feedback to the young man. They tried to solve my problem a couple times and he's the only one that could figure it out. He was very friendly, knowledgeable and easy to work with.
ROXAS	NA Identity	Tenales, John Rey	06000080461752959799	1097	07/19/2025	Dadivas, Cleiah Mae	Login Issue	I was very frustrated coz I cant login but john is very helpful kind and amazing he help me above and beyond.
ROXAS	UK Disputes	Bernales, Joseph	`00036507341753091086	3271	07/21/2025	Zaragoza, Neil Jun	customer is calling about the transaction which the customer has been charge for a subscription and wanted to be clarified since she is not aware / TM just file a dispute on the transactions	"I just speak to one of your representative named Joseph, and he is absolutely incredible and he is brilliant."
ROXAS	UK Disputes	Trinidad, Angelika	`00036011531750868944	1544	06/25/2025	Zaragoza, Neil Jun	Customer is calling about the dispute which already been close and wanted to be refunded and TM close the case in the favor of the customer	"I just like to give a feedback to "Luna" because she's been amazing in helping me with my case. Thank you!"
ROXAS	Global Pay Later	Abong, Lester John	2010819803839791674	1554	07/20/2025	Katigbak, Ronald	Customer was calling about the Pay in 4 and she's having trouble making the payment.	I just want you to know that he was fantastic. He's the best all of the person I talked to. He was very patient and guided me with the process.
ROXAS	NA Identity	Rogar, Nino Thedy	*00035041351752971289	1109	07/20/2025	Balgos, Odette	Login Issues	I have to speak to you to give him a compliment. He did such a great job for me you know because I was so confused but he made it so easy. I sold telecommunications equipment before I retired and we have a checklist there are things like good manners, speaking slowly, listening carefully, product knowledge and he got an A++. He was so easy to talk to, made it so clear. We got it set up really fast thanks to Clark. So, I just wanna give him a compliment because he is really good don't lose him.
ROXAS	NA Identity	Olandesca, Rvee Jude	*00035011761752599336	539	07/15/2025	Balgos, Odette	Dispute Filing	He's a really good employee. He is very courteous and handled my case very well and professionally.
ROXAS	NA Disputes	Dap-og, Florence	'2175130122240694175	900	07/19/2025	Barredo, Rea	Customer contacted report that she did not receive any service. Teammate closed the case in buyer's favor and deliver the good news within the call.	I just wanted to tell you how excellent Rence. I was a little frustrated and he handle everything. He listened to what I have said when no one did.
ROXAS	NA Identity	So, Amber Mae	00035161521752793821	1185	07/17/2025	Bombales, Unica Venice	Login Issues	Just to let you know that Amber was absolutely excellent, and I was very pleased. The service was quite fast and effective, so I just thought that you should know that she was excellent.
ROXAS	NA Identity	Billones, Vince Matthew	06000433521752411806	2031	07/13/2025	Bombales, Unica Venice	Login Issues	I've spoken to a lot of agents before, and most interactions left me nowhere. He handled my situation correctly from the start and truly made me feel important. He did a really good job. I don't usually do this, but I just wanted to let you know. I'm glad I'm part of the PayPal family. There was so much that needed fixing on my account, and he helped me so much!
ROXAS	NA Identity	Tenales, John Rey	1576449495743753586	730	07/19/2025	Dadivas, Cleiah Mae	General Inquiry	commend john who help me, took his time to help me did a great job great customer service.
ROXAS	NA Identity	Gamlanga, Christine Grace	1643878016089243612	574	07/17/2025	Dadivas, Cleiah Mae	Cancel Pay in 4	I want you to thank her for helping me resolve my issue right away. I am 100% satisfied with her service!
MANILA	NA Investigations	Castro, Mutya Danica	00035651831752683206;	900	07/16/2025	Dailisan, Maribel	Sending money to a friend is cx trouble. There's balance more than the amount they need to sent. 102 USD is the amount cx wish to send, tm notice account is not balance holding yet so to help tm gave cx a walkthrough on how to complete the process and this resolved the sending money concern	Your customer service is very professional and I want her know that she deserve a good recognition.
CEBU	NA Identity	Gonzaga, Renie Ann	NA	1732	07/18/2025	Taniza, Geralyn	Accepted ATO case	I just want to compliment the service of Ann. Excellent job.
ROXAS	Global Pay Later	Etchona, Jesmark	1177480861334288757	1855	07/18/2025	Katigbak, Ronald	Customer called because she cannot login to her PayPal account to make payment to her Pay later plan and customer needs assistance in withdrawing the money from her PayPal balance to her bank account.	I'm a senior citizen and I was locked to my account and jess stayed on the phone and patience and I was just doing what he asked me to do. I don't know what you need to do. Buy him a coffee or double his salary. She was wonderful and great she was an angel.
CEBU	NA Identity	Enjambre, Flora May	1165333509728613390	1744	07/16/2025	Sabete, May Anne	cx is having difficulties adding their bank	The previous representative did very well and she deserves a raise!
MANILA	NA Disputes	Tanagon, Melvin	1247369844778766888	1294	07/17/2025	Kalingasan, Kirk	Customer called to have home address in the PayPal account updated.	"....I just wanted you to know how much I appreciate what he did for me...."
ROXAS	NA Disputes	Dela Cruz, Mary Joy	'1659586601330734909	1203	07/18/2025	Romulo, Chaineevi	Dispute Inquiry	I was talking to Mary and I wanted to let you know that she is wonderful , she explain everything and I am very proud of her . Let Mary know that I she is wonderful and very calm .
ROXAS	NA Disputes	Aguil, Mark Anthony	1463225802310023198	1200	07/18/2025	Briz, Rexler Jsean	dispute inquiry	because I wanted to compliment mark since he was remarkable and helped me out about my dispute. I appreciate his politeness.
MANILA	NA Disputes	Adarle, Ken Cameron	5576759405883232508	704	07/17/2025	Kalingasan, Kirk	Customer called to have the INR case he cancelled because he already received the item in good condition.	".....I just want him to be recognized for good customer service."
ROXAS	UK Disputes	Cervanez, Pearly Jean	'06016456071752769395	2696	07/17/2025	Robles, Ray Carl	Dispute Appeal. Customer is the receiver of the payments but the sender filed a dispute. Payments were intended as donations but were sent for goods and services.	" Her name was Jenny and she was more than fantastic, I felt like I was valued and listened to more than I have."
ROXAS	UK Disputes	Gallofin, Therese Mary	1325026323952425793	1220	07/11/2025	Macaranas, Kaylen Mae	Dispute inquiry	just want to say that the representative did an absolutely fantastic job in helping me out. I just want you guys to know what she did for me. She's amazing."
ROXAS	UK Disputes	Tolentino, Ferdelyn	1512617211498294829	652	07/08/2025	Macaranas, Kaylen Mae	Dispute inquiry	very patient and reassure me that she was there to helpful.
ROXAS	UK Disputes	Bernales, Joseph	1402557266220221720	3730	07/04/2025	Macaranas, Kaylen Mae	Dispute inquiry	I have nothing but praise for him I want him to have a raise since he was an angel for providing support for the inquiry he has Gevin be 110% of the service. excellent.
ROXAS	UK Disputes	Bucao, Nicole	1393587336925602607	5529	07/04/2025	Macaranas, Kaylen Mae	Dispute inquiry	I wanted to give feedback to the young lady I was dealing with she was very good, patience and confident on what she was doing she took care and time for explanation. she deserves a raise.
ROXAS	UK Disputes	Pacurza, Rhea	1278115696796106947	1845	07/02/2025	Macaranas, Kaylen Mae	Dispute inquiry	Disputes inquiry- Shes been really helpful. she's very lovely
ROXAS	UK Disputes	Arellano, Bea Luz	1818971780756005792	4531	07/01/2025	Macaranas, Kaylen Mae	Customer could not log in .	very polite, helpful and patience and cooperative she's a credit to PayPal.
ROXAS	NA Disputes	Falco, Maeriluz	2053993761842208390	500	07/16/2025	Dagumanpan, Arjade	Dispute	really help me
ROXAS	NA Disputes	Ginoy, Gidion	1825554287694245121	600	07/16/2025	Dagumanpan, Arjade	Transaction Inquiry	Jun was fantastic, he made me feel so safe. Jun made me feel so comfortable.
ROXAS	NA Disputes	Hervias, Jean	1171862807236651598	1440	07/17/2025	Dagumanpan, Arjade	Dispute	excellent, very nice, she asked nicely.
ROXAS	NA Disputes	Ongkingco, Kim Verly	'1777026844350975718	780	07/15/2025	Barredo, Rea	Customer contacted to check the status of the case. Teammate assured the customer that the case is still under review and uploaded the document on the case.	I just want to let you know that Kim is very good at her job, and I feel confident and safe knowing she’ll be looking into my case.
MANILA	NA Disputes Debit Card	Abuton, Patricia Imee	'06000537981752606192	2460	07/15/2025	Robles, Jessie Jr	Adding Funds	"Pat is an AMAZING young woman; I have talked to 4 or 5 representatives with adding funds to my account but they're not able to help me out. Pat is an inventive creative critical finger who helped me out in converting my rewards points to balance that I needed. She's a SMART young woman and very good with her customer service."
ROXAS	NA Disputes	Albay, Cymon	N/A	3420	07/17/2025	Basa, Judyleen	Customer called about her dispute case and would like to file a new dispute as well. TM was able to resolve the dispute for the customer.	CARL IS ABSOLUTELY WONDERFUL; HE WAS PATIENT WITH ME AND VERY UNDERSTNADING. HE GOT EVRYTHING TAKEN CARE FOR ME AND IT MADE MY DAY.
CEBU	NA Identity	Bacalocos, Liza Faith	1435092282071890570	1953	07/07/2025	Menchavez, Glennyl	Send Payment	CX was calling and needs assistance on how to send money.
CEBU	NA Disputes	Adventurado, Mhary Antoinette	*06000447431752698130	837	07/16/2025	Unabia, Jarlon John	Called about a transaction related to a billing agreement and asked to have the automatic payment be aligned to the PayPal Credit.	She is exceptional. I talked to 10 people, but Mary got it at the first try.
ROXAS	Global Pay Later	Dela Sada, Michaela	1696750592906819750	12:58	07/16/2025	Barrios, Mary Ann	Declined Pay in 4 Application	I appreciate the teammate, as well as the previous one who assisted me with the unauthorized transaction on my account, and the one who helped me with my Pay Later inquiries. I just want to say that I’m grateful for their patience and cooperation in helping me.
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	3634	07/15/2025	Taniza, Geralyn	ATO Case	I just want to say that Jan is very compassionate and very goal-oriented. He made sure that he captured everything about my case. Very passionate to help people. He gave me a different experience.
ROXAS	Global Pay Later	Deocampo, Joemar	'1591142666845324267	458	07/07/2025	Arabia, Nhel Bryan	Pay Later	I have been a happy customer and almost always I get the smartest and kindest people in PayPal like Jay and I am an old man and he know everything and he is so patient.
CEBU	NA Identity	Apolinario, Sheryl	2038842598628287095	500	07/11/2025	Arcamo, Jean	Account Creation	I wanted you to know how wonderful she was in helping me.
CEBU	NA Identity	Biagan, Lymar	1596570452825918284	400	07/11/2025	Arcamo, Jean	Transaction Inquiry	I just want to compliment Lee, he was very nice. He made me comfortable working on this.He took all the information, good communicator very kind.
CEBU	NA Identity	Siva, Xyruz Dominique	6071828693584211473	500	07/05/2025	Arcamo, Jean	Customer calling about a dispute.	Simon was so patient and kind. I was upset and he helped me a lot. I'm calmer now and I appreciate him.
ROXAS	NA Disputes	Alarba, Phoebecates	00035149471752263501	857	07/11/2025	Bautista, Lea	The cx was calling in about a dispute claim and the tm closed the case in their favor.	I would love to say they did it outstanding job I am ahead of customer experiencing customer service. and really it was supperb not only did you take the opportunity ... to listen to my ... complaint ... she'd there went on and ... the issue ... my issue in a timely matter ... and i wanted to thank you too you guys and she did amazing job i wasn't sure ... that she ... the credit that she deserves she's amazing
ROXAS	NA Identity	Tupaz, Alain Ray	*00035289461752089574	511	07/09/2025	Belvis, Kyra	Dispute Filing	I just needed to tell that the young man who helped me was so kind, so thoughtful. Its not every day that you get to talk to somebody that take the time and explain what's going on. I greatly greatly appreciate him and I greatly appreciate PayPal. And he put me at ease.
ROXAS	UK Disputes	Practisala, Pearly Ann	06016447991752305529	2069	07/12/2025	Clavel, Sheeva	Customer cannot see the refund on their card.	She is very nice, very professional. She's an asset to the company.
MANILA	ROW CS & RS	Laureta, Danica	'00007020531752093873	382	07/09/2025	Melgar, Paul Rendon	Customer is calling about the payment hold After confirming the account status, the agent re-sent an authorization code and released the held funds as a one-time courtesy. The customer confirmed they received the funds and expressed satisfaction. Later in the call, the customer shared positive feedback about their recent experience with the support received over the last few days. The agent acknowledged their appreciation and transferred the call to supervisor as per customer's reques.	It’s just going to be a quick one. Actually, I just wanted to let you guys know that over the last few days, I am having trouble but she make me happy with the service she provided, and I felt it was important for management to know that she is a keeper. She is awesome! Thank you."
ROXAS	UK Identity	Benitez, Dan Bryan	'1677584613720876529	1140	07/14/2025	Picardel, Emman	Login Issues	I want to tell you that the man was amazing! I was able to call previously and the woman who assisted me was frustrating. The young man resolve my issue professionally compared to the previous one. He deserves a pat in the back. He patiently and professionally assisted. He is the only person to help me. He is very good at its job. he is brilliant and fantastic.
ROXAS	UK Identity	Espineda, Janine Nicole	'1878726115194175806	930	07/10/2025	Picardel, Emman	Dispute Case Inquiry	Teammate is very good in solving my problems and also make sure to keep my money safe. I will definitely rate you a 5 star please continue doing good.
CEBU	NA Identity	Guillermo, Jerick	1810875516955229099	178	07/15/2025	Villaver, Philip Rey	cx wanted to report unauth	I want to give a huge shout out to Jay! He made me feel really good about using paypal!
ROXAS	NA Identity	Azarce, Nikko	*00035417801751926194	580	07/07/2025	Belvis, Kyra	Dispute Filing	I just wanted to say that I was really impressed with PayPal today and how well you handle them. I really appreciate it and make me have a lot of confidence.
CEBU	NA Identity	Bagunas, Kent Lester	1235369194108721246	NA	07/15/2025	Taniza, Geralyn	Refund from dispute	Kent was very helful with my case.
ROXAS	NA Identity	Azarce, Nikko	*06000417841751319155	1501	06/30/2025	Belvis, Kyra	Dispute Filing	He did a wonderful job, I just want to make sure that he gets a kudos because he worked really hard today. He went above and beyond to make sure that everything is taken care. You are lucky to have him.
ROXAS	NA Identity	Azarce, Nikko	*00007057161751301184	1228	06/30/2025	Belvis, Kyra	Transaction Inquiry	He is very nice for an old woman. He is very sweet, very nice, very patient with me and we need more of them.
CEBU	NA Identity	Ballesta, James	1775797190593282844	536	06/03/2025	Villanueva, Era	Transaction	Wonderful lady that brought me to your attend. She deserve a raise, she's very good.
CEBU	NA Identity	Diva, Allan Ray	1976097831571334261	2312	07/11/2025	Villaver, Philip Rey	nsf fee caused by wrong funding source	"I want to give Bam a shoutout. He really help me out so much and I was very relieved. He was efficient and patient"
CEBU	NA Identity	Ponting, Donna Mae	6042584731824729998	654	06/18/2025	Tarongoy, Chester Vic	General Inquiry	Because of Maria, Help me tremendously and answered all questions.
CEBU	NA Identity	Hembra, Jonathan	1963262062873220119	456	06/20/2025	Tarongoy, Chester Vic	ATO	"I would like to provide a positive feedback to Ronnie very professional. Provide assurance, he did amazing.."
CEBU	NA Identity	Hembra, Jonathan	2090147827301859141	565	06/17/2025	Tarongoy, Chester Vic	Transaction Inquiry	"I am very very pleased with the young man who worked with me, very patient and kind. ..
CEBU	NA Identity	Ponting, Donna Mae	1884438452448588271	967	05/30/2025	Tarongoy, Chester Vic	ATO	Because of Maria, I want you to know that she is probably the most professional and knowledgeable person I spoke with. She was so amazing
CEBU	NA Identity	Ponting, Donna Mae	5599145267647268039	725	05/30/2025	Tarongoy, Chester Vic	Dispute Filing	I was assisted by Sam, she was able to open a dispute for me and help me with it.
CEBU	NA Identity	Ballesta, James	1290343194722846752	595	05/26/2025	Tarongoy, Chester Vic	Transaction Inquiry	Very kind assisted me throughout the call and very kind.
CEBU	NA Identity	Belargo, Mary Arne	2106203455548921974	600	05/24/2025	Tarongoy, Chester Vic	Dispute Filing	I wanted to give a good review. It was a great job and very friendly and helpful.
MANILA	NA Investigations	Araojo, Fhil	06000457061752425147;	1380	07/14/2025	Dailisan, Maribel	Correct negative balance and cx called to clear it. 1st TM saw limitation is in place, lifted by making sure cx knows why its in place first and how it can be lifted. TM after lifting waited till cx complete the add funds using card and with all these action cx end up satisfied. Commendation given to TM	Awesome customer service! He deserve extreme kudos, he was fast and made sure everything is resolved.
CEBU	NA Disputes	Benlon, Arvin Jay	2105550553319195744	1173	07/09/2025	Jamolin, Zemlester Aaron	Cx made a payment and she realized that it was a scam. She tried to report the transaction but no resolution was provided to her.	He was so good. He calm me down because I panic. I know immediately that I've been scammed like immediately and he was so good. I know I had to wait because I had no case yet but he was so good!
CEBU	NA Disputes	Sullano, John TR	2142109396280106872	1014	07/11/2025	Jamolin, Zemlester Aaron	Cx called in regarding a dispute that was closed in seller's favor. TM resolved the issue by closing the case in buyer's favor.	This is the fifth time I called from England to America to get this sorted and she's the only one that's been actually able to resolve it really officially so I just wanted to say thank you to her.
CEBU	NA Disputes	Sullano, John TR	5427666815498916136	1091	07/10/2025	Jamolin, Zemlester Aaron	Cx called in regarding a transaction for $400. She mentioned that it was sent to a wrong person.	TR is very excellent customer service representative. She's very professional and friendly too. I'm very comfortable the whole time. I just want to compliment her and tell her boss which is you.
ROXAS	NA Account	Garbo, Maru	'1558526053232786400	1860	07/13/2025	Barredo, Rea	Customer contacted because the item is not as described. the Teammate transitioned the case and delivered the good news within the call	The young lady is very helpful and very sweet.
ROXAS	UK Identity	Alovera, Rosalie	'00036093211752329185	1401	07/12/2025	Duerme, Maria Cilane	Login Issue	"I just want to say that I had an excellent service from Rose. Some will just be annoyed but she was very patient and stayed on the line until I can get into my account"
ROXAS	NA Disputes	Guion, Aguinaldo	1447196938393644710	500	07/14/2025	Dagumanpan, Arjade	File a dispute	Want to give kudos, the rep had help me even the company wont. he is phenomenal.
ROXAS	NA Identity	Gicalde, Keven	00035389201751553882	571	07/03/2025	Bombales, Unica Venice	Phishing	He was very, very good. I'll give him five stars. He was pleasant, knowledgeable, and helpful.
MANILA	NA Disputes Debit Card	Adap, Angelo	00035158641752074324	1329	07/09/2025	Semila, Rhenz Rhendell	Pending Auth	I just wanted to let your know that she was really helpful. Very good. She took her time to investigate. She has a good patience.
MANILA	NA Identity	Deviana, Leonard Jr	7518196645583986771	1560	06/21/2025	Matutina, Julie Anne	Send Money	Giant thank you ! You guys helped me for a couple of times. Leonard talked to me brilliantly and payment went through . He did a great job ! You got a great representative.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007091141752004366	577	07/08/2025	Narvaez, John Jericho	Cancel payment	I want to deliver a very positive survey rating for Vanessa, she was wonderful.
ROXAS	NA Disputes	Briones, Mark	N/A	1260	07/12/2025	Barredo, Rea	Customer is calling about the status of his case	the agent does a great job his so patient and was able to give me explanation in my concern
ROXAS	NA Disputes	Garbo, Maru	N/A	840	07/12/2025	Barredo, Rea	Customer is calling to file a dispute	Maru was amazing in helping me, I just want to let you know that she's an asset to your company.
MANILA	NA Disputes	Marvive, Karla Vanessa	6096899421841494538	600	07/02/2025	Donato, Kariz	Dispute Inquiry for INR case - closed on buyer's favor.	I had a great agent on the line. She was very effective looking at the information, she checked everything. The case has been on for so long but she helped me. I thought there is no hope anymore but she helped.
ROXAS	NA Disputes	Rivera, Apryl Joy	'1290867224614834087	840	07/03/2025	Borres, April Joy	Refund Inquiry	I just wanted to let you know that April does excellent. She is an excellent CSR. Very good CSR.
ROXAS	NA Disputes	Delegencia, Karl Kevin	5328109341985474282	882	06/30/2025	Aminoso, Jessa	disputes	most wonderful helpful rep you have there
ROXAS	NA Disputes	Delegencia, Karl Kevin	'1198071146399059242	1560	07/13/2025	Aminoso, Jessa	refund	was on phone with him for 26 minutes, i dont know if he has ears left. from beginning to the end he is with me, he listened to me. i was grateful for me that he gave me my refund.
MANILA	NA Investigations	Mangulad, Johnrey James	00035186511752070903;	2460	07/09/2025	Dailisan, Maribel	PP-R-RDH-582432052-case decision was question. TM appealed and it satisfied the cx.	I was really upset at first and wanna say thank you to James because he did well, it was an excellent experience, he is very patient and he made sure everything is documented to help me with my case.
MANILA	NA Disputes	Marvive, Karla Vanessa	1358663194536840638	1440	07/13/2025	Donato, Kariz	Customer wants help in withdrawing her funds from her PayPal account.	I JUST GOT OFF THE PHONE FROM A WONDERFUL LADY. I GOT A STROKE AND VERY FRUSTRATED AND SHE HELPED ME A LOT. SHE WAS AMAZING AND SHE WAS A ROCKSTAR! SHE WAS VERY PATIENT AND NEVER GAVE UP ON ME. EVERYONE ELSE HAS ALWAYS GIVEN UP ON ME. I AM VERY CHALLENGED EVEN WHEN SPEAKING BECAUSE OF WHAT HAPPENED TO ME BUT SHE WAS VERY WONDERFUL AND HELPED ME.
MANILA	NA Identity	Maraon, Norman	7519192944852669146	660	06/23/2025	Matutina, Julie Anne	Manage Financial and Manage Profile	I wanted to bragged on him. I had a really weird problem and he fixed it. I really appreciate him for helping me out. He did a great job.
MANILA	NA Disputes	Marvive, Karla Vanessa	00035369751751837310	723	07/06/2025	Ricohermoso, Florenda	Refund Inquiry - The customer inquired about receiving only a partial refund instead of the full amount they expected. TM explained that the reason was due to a split payment.	SHE HELPED ME ABOUT MY REFUND. SHE MY VERY NICE AND VERY PLEASANT.
ROXAS	NA Disputes	Pilante, Nina Gemma	'5631550423448971901	897	07/11/2025	Romulo, Chaineevi	Dispute Filing	I just wanted to let you know that she really went above for me.I want you to hire people like her . Kudos to her .
ROXAS	NA Investigations	Flotildes, Realyn	06000571691752158205	1323	07/10/2025	Borres, April Joy	Add and Confirm bank	I just wanted to let you know that the service I have received from that lady was absolutely fantastic. Wow I mean back when I was working and I had employees I wish I had a one like yours. She was absolutely fantastic.
ROXAS	NA Investigations	Flotildes, Realyn	06000622281751409561	1241	07/01/2025	Borres, April Joy	Payment Holds	I was very frustrated the beginning of the call and she calmedme down and got everything figured out for me so if I can give her a five star review that'd be awesome.
MANILA	NA Disputes	Manuel, Fema Bless	06000282111752105772	831	07/10/2025	Manaloto, Mark Edward	Cx is calling about a dispute they filed that was closed against their favor. TM checked the account and educated cx that the case was filed as unauthorized. TM highlighted PPBP. TM advise that they update the case to the correct category. TM educated the cx the dispute process.	This is my 4th time calling. This young lady was just excellent. she took care of it all. Give her a raise.
MANILA	NA Disputes Debit Card	Pacia, Noel Jayson	06000230951751309702	79	07/01/2025	Bautista, Albin	PayPal prepaid card	He is polite. He knows exactly what he's doing
ROXAS	NA Identity	So, Amber Mae	00007055691750717229	2502	06/23/2025	Bombales, Unica Venice	Login Issues	I was really delighted by the customer service Amber gave me. She was exceptional—appropriately friendly, calm, and had a positive attitude. She was also technically knowledgeable. It seemed as though she really knew what steps to take to guide me through a computer process I wouldn’t have been able to figure out on my own. She was very supportive and she knew exactly when I got to one screen, what to do next, and when we got to another, what to do then. She was technically sharp!
ROXAS	ROW CS & RS	Vili, Annie Grace	5624752355173670490	783	07/11/2025	Dequina, Louie	account limitation.	I want to commend the agent. No one was able to help me and tried asking for help until I got Maria. She helped me lift the restriction and was able to transfer my money although it's still pending, Maria gave me the timeframe. She's a great agent and I want to commend her!
MANILA	NA Disputes Debit Card	Villanueva, Jennilynn	06000531761752006320	2781	07/08/2025	Demafiles, John David	Account Update	I want to tell you that Jen is one of the best! I have been trying to fix this account, and she came on and I got frustrated but she got it fixed. She's the only one, that I talked to, that is patient and able to get it fixed. I commend her and if she gets a bonus, please give her a good one because she was awesome, she really was, and I appreciate her and I appreciate PayPal.
MANILA	NA Disputes	Campo, Christine May	7520031511447415059	512	06/26/2025	Manaloto, Mark Edward	How to Withdraw Funds	Christine is are really GREAT. I called many times but she is the only one who was able to resolve my issue
MANILA	NA Disputes	Villanueva, Flord Eldeen	7515561824881814252	1332	06/13/2025	Manaloto, Mark Edward	Dispute FIling	He is Very King, Patient and thorough
MANILA	NA Disputes	Suarez, John Paulo	7517704953432968042	668	06/19/2025	Manaloto, Mark Edward	Billing Agreement	"He is really awesome and knowledgeable and was able to answer all of my questions. Thank You for hiring people that are ABLE and ENJOY DOING THEIR JOB!"
ROXAS	NA Disputes	De la Cruz, Gerard	1477040173843198787	1920	07/09/2025	Dagumanpan, Arjade	Dispute inquiry	that gentleman his customers service skilled was so good he became my best friend. gave me excellent superb ... above and beyond customer service his enter personal skills was great his calmness was great his listening skills was great. he just did a great job to help me and he resolved everything i needed
ROXAS	Global Pay Later	Gade, Micah Pearl Lyne	'1412233514732616850	420	07/09/2025	Barrios, Mary Ann	Pay in 4 transaction| The teammate walked the customer through the process of repurchasing her transaction.	I just want to say thank you. The representative was very helpful and she immediately fixed my problem.
CEBU	NA Identity	Bagunas, Kent Lester	20185936026 00035534741751583314	1617	07/04/2025	Alcober, Kyle Matthew	Payment Decline	I want to compliment Kent for helping me with my issue. He was on top of everything, assertive, and very helpful.
CEBU	NA Identity	Bagunas, Kent Lester	06000128861751567982	859	07/03/2025	Alcober, Kyle Matthew	Customer wanted to dispute a payment for an item that was significantly not as described.	He was very professional and a great customer service representative.
ROXAS	NA Identity	Villagracia, May	1368556078522660683	1441	07/02/2025	Dadivas, Cleiah Mae	File a dispute	May was helpful in assisting me with getting a refund. Please give her credit for providing excellent service!
CEBU	NA Disputes	Sullano, John TR	00035387921751725194	940	07/05/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase he tried to make, no confirmation receive from the merchant through pay in 4.	It was a joy and complete pleasure to speak with her. She's so smart and so patient and kind with old people and I'm an old man. Thank you for being a just a wonderful person.
CEBU	NA Disputes	Sullano, John TR	00035344791751474261	702	07/02/2025	Delos Reyes, Chanel Gayle	Cx calling to dispute transaction, he had issues with the merchant.	I just want to give a commendation to the professionalism I just received from this young representative. She was very patient with me.
CEBU	NA Disputes	Benlon, Arvin Jay	06000270841751931076	772	07/07/2025	Delos Reyes, Chanel Gayle	Cx calling to file claim for fraudulent transactions.	He was very pleasant, very understanding. He just was up and willing to help in any kind of way very apologetic, nothing for him directly but he's doing his job and making me feel very comfortable and I will continue to use PayPal for ten more years. Very helpful.
CEBU	NA Disputes	Benlon, Arvin Jay	00035472201751469064	1552	07/02/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, she was charged 3 times. TM filed case and cancelled BA.	I just wanted to commend him. He was very helpful to me, he was very patient and very professional.
ROXAS	UK Disputes	Horario, John Rey	7525031755323090985	1009	07/09/2025	Lequip, Allie Rose	Dispute Inquiry	He was so lovely, so helpful, so polite and so efficient. He deserve a salary increase.
ROXAS	UK Disputes	Lozada, Melba	7525086224098330908	741	07/09/2025	Lequip, Allie Rose	Dispute Inquiry	She is very very helpful. I am very happy with the service.
MANILA	NA Disputes Debit Card	Adap, Angelo	'00035094791752022229	480	07/08/2025	Robles, Jessie Jr	Add Funds/ Transfer Funds	"She did a great job! I've had issues for the last 7 hours and she manage to fix everything in just 5 minutes when I have her on the phone. She walked me though every step that I needed and was a life saver today. She was so quick about it and never in my entire time that I've been with you guys have someone solved an issue that quickly."
ROXAS	UK Identity	Deocampo, Dennis	6064113215594970018	8:52	07/08/2025	Azuro, Mary Grace	Report Fraud	I was really stressed out about this, but Lee made sure my issue was resolved quickly. He was absolutely great and efficient."
ROXAS	Global Pay Later	Deocampo, Joemar	1591142666845324267	485	07/06/2025	Arabia, Nhel Bryan	Pay Later	have been a happy customer and almost always I get the smartest and kindest people in PayPal like Jay and I am an old man and he know everything and he is so patient.
ROXAS	UK Disputes	Lozada, Melba	'7524643013538168251	964	07/08/2025	Lequip, Allie Rose	Dispute Inquiry	She was very prompt and professional. I was very happy with the service I received. I suggest to have the call used for training. She delivered a good service.
MANILA	NA Investigations	Mata, Alvin	00007067711751900386;	780	07/08/2025	Dailisan, Maribel	Receiver called to know how to transfer money to card to pay bills but reported not working, tm acknowledge, checked balance available and notice no debit or bank link. TM helped cx add financial and this allows the cx to complete the access to their funds. Commendation given to tm for resolving the issue.	Awesome customer support. I'll give him a 10 out of 10 out 10. I love him, he is very helpful. He is AWESOME!
ROXAS	NA Disputes	Alcampor II, John II	N/A	800	07/08/2025	Barredo, Rea	Customer is calling about his dispute case, because he still did not receive the item and want to have his refund.	The agent was able to help me with my dispute case; he got to the points and did not ask hundreds of questions. He definitely deserves a raise.
ROXAS	NA Disputes	Ongkingco, Kim Verly	N/A	900	07/08/2025	Barredo, Daisy Mae	Customer is calling to get an update about his dispute case.	I just want to commend Kim; she was able to help me, and she is nice.
ROXAS	NA Disputes	Fernandez, Shaira Mae	N/A	1140	07/04/2025	Barredo, Rea	Customer is calling to check his PayPal account and what are the transaction that was made.	She is fantastic, incredible she was able to help me and was able to answer all my questions.
ROXAS	UK Identity	Balasa, Jenneth	'5579023387126772411	900	07/07/2025	Picardel, Emman	Report Fraud	She's been very helpful and clear speaking even though she's from different a country so I am really impressed with her and it is so refreshing to hear how she speak
MANILA	NA Disputes Debit Card	Corpin, Erizan	00035492091751481229	1476	07/02/2025	Semila, Rhenz Rhendell	Filing an Unauthorized Transaction	I wanted to say what i fine help Emma was. She's been very nice. I know we always get memos about if we don't do something right so i wanna add on her folder that she was very sweet, cooperative and very patient.
ROXAS	UK Identity	Gonzales, Jovelyn	1331811778124634629	1260	07/07/2025	Rivera, Thomas	File an unauthorized transaction - Accepted	Teammate well handled my problem, exceptionally helpful and grateful that my issue has been resolved.
ROXAS	NA Disputes	Rivera, Apryl Joy	'1290867224614834087	757	07/02/2025	Borres, April Joy	refund Inquiry	I just wanted to let you know that April does excellent. She is an excellent CSR. Very good CSR.
ROXAS	NA Disputes	Jore, Paul Vincent	5613452889144707631	410	06/16/2025	Basa, Judyleen	Customer wanted to check if the seller can be stopped in charging his account every month. Teammate cancelled the billing agreement and informed the customer that the seller cannot take any payment from the account anymore.	I just wanna say how grateful I am talking to the representative. Thank you so much.
ROXAS	NA Disputes	Ariaga, Trixie	2220170936000038143	790	06/29/2025	Basa, Judyleen	Customer was asking if it will appear as an ACH if the transaction was made using the bank. Teammate confirmed that it will appear as ACH.	I want to document that the person I talked to, She is gonna make me promote PayPal. She is very patient, very kind and she is making a difference. She took 90% of my headache.
ROXAS	NA Disputes	Humpay, Elaine	2030193757768376492	4364	06/27/2025	Basa, Judyleen	Customer wanted to check on the transaction since he did not recognize those payments. Teammate explained the details of the transaction and helped the customer download the transaction history.	We had a pleasure with Yen. She was terrific. Her English is perfect. I'm so impressed, she was polite, she was knowledgeable.
ROXAS	NA Disputes	Ciudad, John Lawrence	'1227187655119829212	3600	07/05/2025	Romulo, Chaineevi	Billing agreement /dispute filing	I just had a wonderful young man from the Philippines, he can be a trainer, he is kind person. I want to give him a raise.
MANILA	NA Investigations	Roy, Ahra Monina	06000439521751391493	2560	07/01/2025	Mondragon, Mary Icy Blair	Limitation (AUTO - CHBK Unauthorized CC Use). TM lifted the restriction after review.	She worked above and beyond. She was very good and patient.
MANILA	NA Investigations	Mangulad, Johnrey James	00007110241751315523	2620	06/30/2025	Mondragon, Mary Icy Blair	Unclaimed Property. TM helped the CX logged in and guided the CX withdraw the funds in the account.	James was so patient and so helpful and so kind. I really appreciate his service.
MANILA	NA Investigations	Tuguinay, Gabrielle Marie	00007072601751054846	1245	06/27/2025	Mondragon, Mary Icy Blair	CX was not aware of a charge in the account which was a billing agreement. TM disputed the charge activated the Buyer's Protection.	She handled everything accurately and quickly. I was so thankful for her and did a fantastic job. I just love her.
MANILA	NA Disputes	Suarez, John Paulo	*06000108301750885336	1561	06/26/2025	Manaloto, Mark Edward	Cx is requesting for a refund for a billing agreement. TM checked the account and educated cx that their unable to cancel a completed transaction. TM cancelled the billing agreement. TM highlighted PPBP and disputed the transaction. TM provided the good news for one transaction (Instant Payout) and provided the refund timeframe. As for the other 4 transactions, TM provided the dispute process.	He was extremely courteous. He treated me as a valued customer of PayPal. I was extremely pleased with the service they gave me today. He was outstanding and proficient.
MANILA	NA Disputes	Reyes, Kathleen	00035199601748547086	1272	05/30/2025	Leal, Maria Jasmin	Cx is calling about a declined payment. TM made some adjustments and tried to make the transaction again, but it was unsuccessful. TM tried to confirm the card to check if cx will be able to make the payment. After trying, the cx was able to make the purchase.	She did an excellent job. She made changes in the and went in there deeply and it worked. She made my life easier. What she did, ended the whole drama.
MANILA	NA Disputes Debit Card	Adap, Angelo	'06000404671751654628	525	07/04/2025	Robles, Jessie Jr	Multiple Concerns (Login & PPDC Inquiries	'I want to commend how excellent Katie in handling a fairly sophisticated concern of mine. She understood exactly what I was talking about...She listens and fixed the problem; her English and knowledge is superior."
ROXAS	NA Account	Bagona, Rizza	1527291378403012881	900	07/03/2025	Patricio, Sidney El Cid	transaction inquiry	she really did display some good patient, she's an asset to the company. it's good to see professional courtesy
ROXAS	NA Disputes	Gallofin, Rach Mary	00007097031750959718	1750	06/26/2025	Pelayo, Arianne Joy	Currency Conversion	he did a wonderful job you could talk to the experience ... have her experience ... here today ... that's perfect
ROXAS	Global Pay Later	Demandaco, Cristy	'2128885215601314713	1654	07/04/2025	De Guzman, John Vincent	Make payment	Ive had some issues I talked to Mutiple people, tina was the best interaction I had she was patient and ended had the job done.
MANILA	NA Disputes Debit Card	Orca, Florian	00035217201751389113	798	07/01/2025	Arellano, Russel	Preferred Funding Source	I talked to several representatives and only Flor has done what I asked because she listens. She did a good job.
ROXAS	Global Pay Later	Bajande, Jemima	'1500760591283164115	438	06/26/2025	De Guzman, John Vincent	Pay Later Inquiry	i wanted to let you know i spoke with multiple people that cannot help me and transferred me and hanged up 3 times, my issue was was resolved
ROXAS	Global Pay Later	Bajande, Jemima	'1507138267193840530	1236	07/02/2025	De Guzman, John Vincent	Account Update	I WAS COMMEND HER SHE WAS REALLY FAST AND PROFESSIONAL, I FEEL IVE BEEN HANDLED WITH SERVICE, SHE WAS REALLY PROFESSIONAL AND EXPERT
ROXAS	NA Disputes	De la Cruz, Gerard	5603358694919427401	900	07/02/2025	Dagumanpan, Arjade	The customer wanted to cancel a transaction.	He had helped me get my money back.
ROXAS	Global Pay Later	Quinton, Quenne	'1596570452825918284	695	07/02/2025	De Guzman, John Vincent	Financial update	i wanted to tell you i had such frustration ,queene was the only one who knew what to do, I was getting ready to close my bank, she listened to me even I'm 72 but queene was really calm and assured me very in clear in explanation she's very good at communication.
MANILA	NA Disputes	Loyogoy, Roselyn	00007046031750954553	528	06/26/2025	Arce, John Lester	cx called in about the cases he filed wherein he wanted to escalate all cases because he received an email that it will automatically on Jun 29 if the case will not be escalated.	I just wanted to let you know that she is absolutely terrific and she did a great job.
MANILA	NA Disputes	Cosico, Norlando	1522829586500997192	1200	06/27/2025	Kalingasan, Kirk	Transaction Inquiry	"..very helpful and kind...he gave me a lot of instructions..he was wonderful and helpful."
MANILA	NA Disputes	Gayoma, Laurence	5626997609698043700	600	06/30/2025	Kalingasan, Kirk	Dispute Filing	"This guy deserves more than 5 stars, if I can give him 20, I would. He's a polite gentlemen. He is delightful, he took his time and didn't rush me. He deserves a promotion."
ROXAS	UK Identity	Bautista, Demmeth	'2305215181703446567	1380	07/02/2025	Picardel, Emman	Login Issues	"I would like to say that he was very good, knowledgeable and very kind and patiently resolve my concerns today. I would like to provide a positive feed back for the service I received."
MANILA	NA Disputes	Lago, Ragine	'00007091821751050388	733	06/27/2025	Dumangeg, Riel Mae	Cx was automatically renewed on his subscription. Cx received the service but it is not reusable. TM changed the reason code from INR to SNAD. TM discussed 10 day time frame. TM discussed escalated case process.	I was so frustrated and I think it was Rag who helped me. She was so wonderful, she got through my frustration, she listened, understood and helped me out with the situation and came up with a creative solution that I would never have imagine. She was wonderful. I can thank you enough, people like that make me use PayPal when I go to check out. She was amazing. She was the best. She was unbelievably great.
ROXAS	NA Identity	Julian, Kristine Rose	1603867357466190580	700	07/01/2025	Areno, Angela	File a dispute	I wanted to speak to you because I was going round and round with my txn, and my bank was useless. It took her about 30 mins and kept me updated throughout the call to take care of my needs in a professional and timely manner. she was superb. She should be acknowledged.
CEBU	NA Disputes Debit Card	Orca, Florian	06000544531750690076	1401	07/24/2025	Arellano, Russel	Unauth Transaction	She's very professional, polite very quick to respond. She doesn't just resolve my concern but showed me empathy as well.
ROXAS	NA Investigations	Falco, Via	5317306045046366070	1380	07/01/2025	Chua, Tania Kaye	Removing My Limitation	She was an excellent customer service and she did a great job! I'm so thankful for her service and I really appreciate her. She deserves a raise!
ROXAS	NA Disputes	Besana, Reybee	2072197945037294193	900	07/01/2025	Dagumanpan, Arjade	Phishing Email	she helped me with the scam, was very calm and help me with my problem also assured me that it wasn't real.
ROXAS	NA Disputes	Guion, Aguinaldo	1863478440628060706	2400	07/01/2025	Dagumanpan, Arjade	Dispute Inquiry	Andi was the best in resolving the issue on my account.
ROXAS	NA Identity	Algoso, Kyla Joy	*1315409773185901936	400	06/30/2025	Andrada, Aliyah Joy	Add Money	I want to say that she is great employee. She is very clear and concise. She really help me with my concern.
CEBU	NA Disputes	Cristobal, Leo Andrew M	'00007103571750181161	3870	06/17/2025	Campo, Jayson	CX is got disconnected from last call. CX needs help because she made an order from the seller before and she got another item from the seller as she was charged for subscription that she did not set up. TM checked the transaction and shared the items for that transaction and CX wanted it disputed since she did not get the right items. TM filed the dispute and shared education on next steps. CX then asked for a supervisor to commend the TM for his patience and assistance.	"I want to acknowledge Leo for his patience, kindness , and quality service... He was generous with his time, he did not rush me, he listened. I truly appreciate that."
ROXAS	NA Investigations	Honrado, Kristel Danielle	2236361292327937463	3360	06/28/2025	Chua, Tania Kaye	Removing My Limitation	I just wanted to compliment her. She was so patient and so kind and she was able to help me resolve my issue. She walked me through this and she was so kind and professional and so also personable. I'm so happy that I got her since she was able to help me, I'm a satisfied customer.
MANILA	NA Disputes	Pascual, Katherine	06000547281751122820	2084	07/28/2025	Narvaez, John Jericho	Dispute inquiry > TM was able to close the case for INR filed > Transaction inquiry pending auth not showing on card statement > TM was able to confirm transaction with customer but missed to provide option for customer not to get charged.	"I just want to make sure that Kat will be recognized for excellent, professional and friendly service. Kay was very helpful and I am very satisfied with the issue resolved."
ROXAS	NA Identity	Azarce, Nikko	*00035553541750887060	927	06/25/2025	Belvis, Kyra	Dispute Filing with Instant Refund	I wanna talk with you about what a nice rep Nik is in solving our claim issues. He dug up info and got it taken care well of.
ROXAS	NA Identity	Dizon, Ericka Mae	*06000601971750865489	1592	06/25/2025	Belvis, Kyra	Add bank	I just wanted somebody that I got an extra ordinary service from Ericka today. She is kind, professional, patient and lovely to deal with.
ROXAS	NA Identity	Villanueva, Carmela	*00035639691750613708	1966	06/22/2025	Belvis, Kyra	Login Issues	I need to tell you how wonderful Chloe is, I have a new iPad that is not working well, and I lost my password. I called because I can't fix it myself and Chloe was wonderful from the beginning; she helped me so easily to create a password. Thanks to Chloe because without PayPal I don't know how to pay all my accounts.
ROXAS	Global Pay Later	Bajande, Jemima	'00035451671751032367	276	06/27/2025	Arban, Carol	Customer was looking for her refund and she doesn't understand why it's not yet in her account. Teammate explained how the refunds works for pi4.	I just want to give a compliment to her. She really helped me understand my refund.
ROXAS	UK Disputes	Borres, Kiecy	1441167000946745829	959	06/18/2025	Alba, Ailene	The customer called regarding a payment made on eBay and reported receiving a counterfeit item. The representative transitioned the case from *Item Not Received (INR)* to *Significantly Not as Described (SNAD)* and then proceeded to close the case.	she was fantastic and was able to decide on the complaint that I have luna took time to work on my case and was absolutly wonderful wanted to recommend as employee of the month she was really good on what she is doing.
ROXAS	UK Disputes	Cawaling, Jeneron	1594224618139017490	558	06/24/2025	Macaranas, Kaylen Mae	The customer called regarding a canceled contract for which they were still charged. The representative explained that since no services were received, the customer is eligible to file a dispute. However, instead of pursuing the dispute process, the representative offered a voucher as a resolution and confirmed the cancellation of the subscription. The case was resolved, but the approach may have lacked firmness in ensuring the customer’s claim was addressed through the appropriate dispute process.	want to provide a positive feedback very provisional and clearly speak
ROXAS	UK Disputes	Mujal, Archieval	1836617905341601524	936	06/20/2025	Macaranas, Kaylen Mae	The customer called regarding a canceled contract for which they were still charged. The representative explained that since no services were received, the customer is eligible to file a dispute. However, instead of pursuing the dispute process, the representative offered a voucher as a resolution and confirmed the cancellation of the subscription. The case was resolved, but the approach may have lacked firmness in ensuring the customer’s claim was addressed through the appropriate dispute process.	want to provide a positive feedback very provisional and clearly speak
ROXAS	UK Disputes	Tolentino, Ferdelyn	1586080146633144957	844	06/20/2025	Macaranas, Kaylen Mae	The customer called regarding an item they had already returned, and they had provided the return tracking information. As there was no response from the seller, the representative proceeded to close the case.	Alexa was wonderful dealing with the whole thing she was very patient and very very professionally and resolve the issue very strictly, she did a very good job
ROXAS	UK Disputes	Tolentino, Ferdelyn	1393626637348888619	1092	06/19/2025	Macaranas, Kaylen Mae	The customer called regarding a dispute and reported being scammed. The representative confirmed that no goods or services were received in relation to the transaction. The case was then transitioned from an (CRB)* to an *Item Not Received (INR)* claim. Upon further clarification, the customer explained that the payment was intended for iCloud storage. Based on this information, the representative appropriately closed the case under (LDP)*.	She just solved the head ache on the problem on the resolution center and , was scammed wanted to express satisfaction to her for solving my problem efficiently.
ROXAS	UK Disputes	Trinidad, Angelika	`00036011531750868944	1544	06/25/2025	Zaragoza, Neil Jun	Customer is calling about the dispute which already been close and wanted to be refunded and TM close the case in the favor of the customer	"I just like to give a feedback to "Luna" because she's been amazing in helping me with my case. Thank you!"
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1801973072075567422	1153	06/28/2025	Barredo, Rea	Customer would like to make a payment using her bank account. teammate helped the customer to add the bank and walk the customer through to make a payment in PayPal credit.	I just wanted to tell you that axcelle really help me. I've been trying to connect my bank and he was able to do it for me and I was able to make a payment. He was a pleasure to speak with and help me with my concern.
ROXAS	NA Disputes	Garbo, Maru	'2299616341880858422	1980	06/28/2025	Briz, Rexler Jsean	Customer contacted because she did not receive the teammate . Teammate helped the customer to file a dispute and deliver the good news to the customer.	I just wanted to give a comment to maru that she was very polite, she listened to me and she's really nice. she was able to resolve my problem.
ROXAS	NA Disputes	Briones, Mark	'2235031817012983465	960	06/28/2025	Barredo, Rea	He really streamline the process and I really appreciate his help.	Customer contacted about the payment he received. Teammate helped the customer confirmed the email and the payment was successfully credited on the account of the customer.
ROXAS	UK Disputes	Obafial, Mark Gyzzynn	06016184121751099084	2097	06/28/2025	Sarabia, Arlene	na	Customer said that Mark was very easy to understand, very friendly and professional, and he sort out the issue very quickly.
ROXAS	UK Disputes	Carbonilla, Iyan	06016618761750506575	1409	06/21/2025	Sarabia, Arlene	Dispute Inquiry	Customer said that he is really good and patient. He's very professional and understanding.
ROXAS	UK Disputes	Alejandro, Crisnavel	06016597301750403338	870	06/20/2025	Sarabia, Arlene	Transfer Funds	Customer said that Cris is very brilliant, very helpful, and resolved the concern efficiently.
ROXAS	UK Disputes	Borda, Ginalyn	00036277351750342978	831	06/19/2025	Sarabia, Arlene	Dispute Filing	Customer said that Trixie is so helpful and deserve to be promoted.
ROXAS	UK Disputes	Barroa, Cyrene	00036292711750078850	777	06/16/2025	Sarabia, Arlene	Dispute Filing	Customer said that the teammate is very helpful and made him feel at ease.
ROXAS	UK Disputes	Martus, Feleah Mae	00036298981749740995	1430	06/12/2025	Sarabia, Arlene	Transaction Inquiry	Customer said that Fel is very polite, very patient and the best person she ever known.
ROXAS	UK Disputes	Martus, Feleah Mae	00036652821749217822	2136	06/06/2025	Sarabia, Arlene	Dispute INquiry	I would like to thank the young lady for her patience, help, and consideration. I really appreciate PayPal for this.
ROXAS	UK Disputes	Barroa, Cyrene	06016109761749040712	589	06/04/2025	Sarabia, Arlene	Dispute Filing	the young lady I spoke to very good she was a credit to PayPal.
ROXAS	UK Disputes	Yap, Alleiah Kaye	00036177581748770539	1680	06/01/2025	Sarabia, Arlene	Dispute Inquiry	Customer said that Kaye was incredibly great and very helpful. She's very professional and excellent on her job.
ROXAS	NA Disputes	Ofialda, Jamael	' 00035491871750876253	1260	06/26/2025	Aminoso, Jessa	dispute	I was so stressed but the tm was able to take care my situation with ease and comforting, very nice, polite and calm.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000111361751051391	950	06/27/2025	Delos Reyes, Chanel Gayle	Cx calling about disputes on the account, he was automatically charged for he transactions and wanted to return the package.	I just talked to Rod and he was an excellent customer service. He was very helpful, very easy to understand and I just wanted to commend him.
CEBU	NA Disputes	Sullano, John TR	00035644911750972818	1870	06/26/2025	Delos Reyes, Chanel Gayle	Cx calling about possible fraudulent charges on the account.	I just wanted to highly commend miss TR for investigating possible fraudulent charges on my account. She was friendly, patient and accommodating.
CEBU	NA Disputes	Benlon, Arvin Jay	00035159791750958840	857	06/03/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, company was not what she ordered on and merchant is fraudulent. Case closed but item still not received.	I just want to say that the gentleman that was just talking me was courteous and reopened the case for me. I appreciate that PayPal is always light and courteous and they listen to their customers.
ROXAS	NA Disputes	Cirilo, Ana Rose	*1506689063143909428	840	06/27/2025	Clavaton, Kruzxanne	The customer, Tyler Adams, contacted PayPal to report a concern about a partial refund instead of a full refund for a car transaction. The customer's bank account was debited twice, and PayPal also took an additional amount to pay off a debt. The agent confirmed the transaction details and explained that the reversal was initiated on Friday and would take three to five business days to reflect back onto the customer's account. The agent provided a reversal transaction number and advised the customer to keep an eye on their bank statement for the refund.	She is a great help. I recommend her for everything. She did a great job.
ROXAS	NA Disputes	Barrios, Michael	*2186843060160664348	520	06/27/2025	Bechayda, Baby Jane	Dispute Inquiry.	Your representative is doing excellent job. He helped me with my concerns, and it reflects in you as his supervisor.
CEBU	NA Identity	Guillermo, Jerick	7519985177340221861	5169	06/25/2025	Villaver, Philip Rey	cx is having difficulties accessing their old acc	I want to give my appreciation to Jay! He's really patient and has good qualities!
MANILA	NA Identity	Labrador, Micil	00007045511750532935	1330	06/21/2025	Lambot, Mary Ann	Cx was calling about the charges and refund back and forth, it says eBay Commerce INC. It gives an order number, but he doesn't know what it's referring to. Tm was able to clarify things to the cx and informed that the refund was from eBay.	"I was very pleased with the interaction I had with the young lady that handled customer service for you that that took care of what I thought might have been a problem. She went through it with me and explained to me the system and on purchases and with the eBay."
ROXAS	NA Disputes	Briones, Mark	'2298617859538601676	979	06/24/2025	Barredo, Rea	Customer contacted about the status of the case for the order that he did not received. Teammate closed the case in buyer's favor because of invalid tracking number and deliver the good news.	I just want to commend Mark for helping me with the dispute I called in earlier and I go run around ended up going to a post office but Mark was able to resolve the issue without me doing anything.
MANILA	NA Identity	Hicaro, Adrian James	00035033291749766705	2673	06/12/2025	Lambot, Mary Ann	Cx wants to report a fraud seller because on their advertisement, it says "No Refund" which is not right. Cx wants to return the item and get their money back.	"I would like to congratulate one of your co-workers, the gentleman that attended me. The way he assisted me, it was excellent."
ROXAS	NA Identity	So, Amber Mae	*1608217212714119596	900	06/27/2025	Andrada, Aliyah Joy	Unauthorized Transaction and Profile Changes	I talked to Amber and would like to put up a survey since she provided exceptional service that alleviated my concern. She is very helpful and efficient, now I feel confident with my account's security.
ROXAS	NA Identity	Ricardo, Danicah	'6036303539235719493	2400	06/27/2025	Areno, Angela	Report Unauthorized Transaction	I really want to commend Dan, she had been so amazing. I was recently been a victim of a hacked and I'm having trouble logging in but I can tell your reps are doing their best. I appreciate all of your understanding and help with my situation.
ROXAS	NA Identity	Dasig, Joshua	00007106441750973709	862	06/26/2025	Dadivas, Cleiah Mae	Lifting Limitation	I just want to give a review. He was the most helpful person I’ve spoken with—he resolved my issue immediately. I give him 5 stars. Please make sure he is commended for his excellent service!
MANILA	AU Identity	Tadia, Joecel	7517424187125872853_7517424187125872853	720	06/18/2025	Caballero, Myla	Adding Card	I wanted to give Joe a good rating. I would like to thank Joe for helping me today! Can I give 5/5, no make it 10/10!
MANILA	AU Identity	Morilla, Rafaelito	7520493538259314855_7520493538259314855	1800	06/27/2025	Caballero, Myla	Customer called regarding about transaction on their card. TM was able to pull locate the PP account where the transaction was made.	Rafa, is extremely helpful. Thank you for having a good people. He did an excellent job! He is polite, patient and very tender. I am happy with his service! Please extend my appreciation to him.
MANILA	NA Identity	Delos Santos, Alexander	00035436461750341803	652	06/19/2025	Lambot, Mary Ann	Cx was calling about the charge on his bank account that appears pending for $53.26 and he don't know what that is. Tm was able to locate the transaction using the full card number and inform the cx what was the purchase for. Cx was able to recognize the transaction.	"I just spoke with one of your representatives named Red. I just wanna give compliment on the service that I received from him. It was like excellent. He got me information I needed."
MANILA	NA Disputes Debit Card	Rendora, Angela	06000083381750786267	1149	06/24/2025	Malit, Xandrelle	PPDC Dispute Filing	they were super courteous and helpful in explaining things
MANILA	NA Disputes Debit Card	Rebay, Marison	00035423571750787028	1283	06/24/2025	Malit, Xandrelle	PPDC Dispute inquiry	she's wonderful and she took my query professional, she resolved all my issues. she's knowledgeable and quick.
MANILA	NA Disputes Debit Card	Rebay, Marison	06000083381750786267	1149	06/24/2025	Malit, Xandrelle	Dispute Filing / ATO	they were super courteous and helpful in explaining things
MANILA	NA Disputes Debit Card	Gascon, Denielle Yvan	06000330801749227534	1107	06/26/2025	Bautista, Albin	PPDC Declined transaction	Very friendly. Determined to help resolve the problem. Has a great work ethic. He is dedicated.
MANILA	ROW CS & RS	Fajardo, Regelyn Joy	00007046551750523893	794	06/21/2025	Geronimo, Jobelle	Customer has a payment placed on hold.	I just wanted to give a commendation to the agents that like help me with my transaction.
ROXAS	UK Disputes	Zulieta, Vanessa	'7520212368225283380	707	06/26/2025	Lequip, Allie Rose	Dispute Filing	She was very very great. Have more people like her. She really did great today
ROXAS	NA Disputes	Fernandez, Shaira Mae	N/A	1320	06/26/2025	Barredo, Rea	Cx is calling because she wants to escalate a case to a claim and file new dispute.	Shy is so awesome, she is calming, she did everything to help me, and I really want to thank her.
MANILA	ROW CS & RS	Hermosa, Michelle	1276214641006286072	538	06/23/2025	Sumayo, Julius Nino	Log in	Taken by Mentor Nichole I wanted to commend the agent. I'm fully amazed by how she handled it. I was so mad at first when I was trying to reach out today via chat, but even though it was fully displayed throughout the call that I was mad, atleast the representative, I guess it has something to do with the patience that she had shown and I believe, that she is been doing it and will keep doing that moving forward. She is an asset on your account and the company.
MANILA	ROW CS & RS	Lucero, Sherilyn	00007125431750196771	962	06/17/2025	Sumayo, Julius Nino	Payment hold	I just want to let know she did a great job in helping me out today. So she really made my day. I just wanna share it with you guys. Chat ID 00065aM52PW36F37
MANILA	ROW CS & RS	Enriquez, Mona Liza	00007129531749242968	917	06/06/2025	Sumayo, Julius Nino	Customer needs helps in Releasing the funds.	I would like to give a commendation or feedback about how Mona helped me on retrieving funds in PayPal. And I also worked with customer services before and know this kind of feedback or commendation which she can receive. So, I am just letting you know how helpful Mona is and I really appreciate her giving me a callback and resolving my concern.
ROXAS	NA Disputes	Ofialda, Jamael	'00035491871750876253	1281.6	06/25/2025	Aminoso, Jessa	disputes	I was so stressed but the tm was able to take cater my situation with ease and comforting, very nice, polite and calm.
ROXAS	NA Identity	Azarce, Nikko	*06000157951748289918	956	05/26/2025	Belvis, Kyra	Dispute Filing	I wanna make sure Nik the recognition he deserved. Nik listened to me carefully and I was really satisfied with the sevice he provided me.
ROXAS	NA Identity	Azarce, Nikko	*00035019491747587901	1028	05/18/2025	Belvis, Kyra	Dispute Filing	I requested to speak to a supervisor because im handicapped and nick was professional, patient, extremely kind. He has the empathy, kindness and he's good. I'm so happy.
CEBU	NA Disputes	Petalcorin, Mary Grace	1838015627516388733	641	06/26/2025	Jamolin, Zemlester Aaron	Cx called in because of the charges in her PayPal account that she doesn't understand. She thought that she already cancelled the membership.	Grace a Gold standard for customer service. She was Easy to understand and her direction were precise and excellent. She is a true asset to the company.
ROXAS	NA Identity	Erandio, Maila	*06000494411747675627	295	05/19/2025	Belvis, Kyra	Cx wanted to remove the email address on file that has been compromised	She was terrific and she did a great job.
ROXAS	NA Identity	Erandio, Maila	*06000494411747675627	295	05/19/2025	Bechayda, Baby Jane	Cx wanted to remove his email address on the account that has been compromised	She was terrific and she did a great job.
CEBU	NA Identity	Enjambre, Flora May	1620845352323271229	4812	06/26/2025	Villanueva, Era	cx is having difficulties accepting the funds sent to them	She was absolutely amazing. If you listened to the beginning of this call to the end. she was phenomenal!
CEBU	NA Disputes	Sullano, John TR	00007001601750788444	440	06/24/2025	Delos Reyes, Chanel Gayle	Cx calling to follow up dispute on item received that was not as described.	I just wanna say that TR is awesome. You guys are awesome you resolved my concern and I am hundred percent satisfied.
CEBU	NA Identity	Guillermo, Jerick	1512474734507780133	1374	06/26/2025	Tarongoy, Chester Vic	cx wanted a refund on an item that is different from what was advertised	I wanted to say how much I appreciated Jay. He was so kind and calm. it's nice to talk to somebody who goes an extra mile to be kind.
MANILA	NA Disputes Debit Card	Tabal, Razelle Joyze	*00035385401749825340	1825	06/13/2025	Semila, Rhenz Rhendell	PPDC Application	I've been calling for 3 days and I spoke to this lady, Joyze. She fixed everything and taught me how to use PayPal. I was so happy. After 3 days, somebody finally helped me out.
MANILA	NA Disputes	Mojado, Patricia Anne	1634984916331230581	900	06/23/2025	Kalingasan, Kirk	customer called for an update on the dispute she filed.	"I'm not very good with computers and the previous agent could not help me...she was very calm and patient with me and she helped me all the way..."
ROXAS	NA Identity	Ore, Francis Riel	1965406700971038399	3545	06/24/2025	Dadivas, Cleiah Mae	Close Account Inquiry	I’m 84 years old and not very familiar with the online process. Franz explained that my account cannot be closed due to a pending transaction, and I’m perfectly okay with that. He was truly superb, helpful and patient!
ROXAS	NA Identity	Tambal, Christian Jade	00035328781750770028	7200	06/24/2025	Dadivas, Cleiah Mae	File an Unauthorized Transaction	Someone accessed my account today, but Chris did an excellent job resolving my issue today!
ROXAS	UK Identity	Olano, David	'06016292051750785814	607	06/24/2025	Duerme, Maria Cilane	Manage Cards	"I'm 50 years old and not that good with technology and an Army Veteran which I tend to forget things more often, but your colleague was so great he walked me through every step in resolving my issue. He's like heaven sent! He was so great!"
ROXAS	ROW CS & RS	Virgo, Jeniebabes	5207396334113964905	625	06/24/2025	Geronimo, Jobelle	Cx would like to downgrade their account from business to personal	I would like to commend jenny, she was so helpful, and provided options to resolve my concern
MANILA	NA Investigations	Magnabihon, Christhine	06000321511749590484	2974	06/10/2025	Ginay, Jessa Cristina	Cx wants to access the $80.00 USD and close his PP acct because it was too confusing. TM educated cx that cx can withdraw funds from the acct using the cards linked on the acct. provided walkthrough on how to wd funds from the account. Cx is not willing to add his bank acct to wd funds and just wants to wd it via check, TM confirmed the physical address and requested a check for the cx and provided timeframe.	She was terrific, I had a really hard problem to solve. she was clam and very professional. You should value her. She never get excited.
MANILA	NA Investigations	Aro, Emmanuel	00035146191749071562	2568	06/04/2025	Ginay, Jessa Cristina	Cx having issue logging in to the acct due to a negative balance, acct is locked and was informed to resolve the negative balance with her routing and acct number which cx did and balance is still not resolved but was charged for it. Created new acct to process payments but it's not letting her use now because it got limited. TM educated cx with the limitation and issued CTA to settle negative balance on the old acct to unlock it and advised cx to login to the acct.	I just want to let you know that the person who assisted me right now was incredible, I have had an issue for few years and he took care of my issue for 30 mins. when no had helped me and previous supervisor promised that they would call me back but no called me back and finally someone helped me in seconds. I just want to him to know and the whole team to know that he was incredible and gave exceptional customer service and I can't thank him enough.
ROXAS	NA Disputes	Cirilo, Ana Rose	*1336169776147241330	1260	06/24/2025	Clavaton, Kruzxanne	Dispute Case	She was fantastic and she was excellent. She really did a good work to help us. She really cared about us.
ROXAS	NA Disputes	Brinosa, Ma Lourdes	'1766027712134459653	915	06/21/2025	Aminoso, Jessa	disputes	Good a review young lady that just leave very helpful she
ROXAS	NA Disputes	Delos Reyes, Rj	' 00035059111750013372	1373	06/15/2025	Aminoso, Jessa	disputes	he is amazing, make sure that he will be given a good feedback.
ROXAS	NA Disputes	Bisnar, Ma Lucevie	2029876129801451093	1038	06/21/2025	Aminoso, Jessa	disputes	I am very happy she helped
ROXAS	NA Account	Billanes, Axcelle Mar	N/A	2820	06/23/2025	Barredo, Rea	Buyer wants to appeal and reopen her case.	I really appreciate Axcel he really helped me and his wonderful.
ROXAS	NA Disputes	Garbo, Maru	N/A	3020	06/23/2025	Barredo, Rea	Customer wants to file a case for transactions she did not receive the service.	The young lady that help was nice and kind, she totally made me feel at ease and she is so amazing.
ROXAS	Global Pay Later	Tondo, Joshua	'6080454359628376366	632	06/23/2025	Gavino, Tranquilino III	Dispute/ Refund	Page is phenomenal she is wonderful and I greatly appreciate her solving the dispute and getting move forward and today I called your regular PayPal customer service even though she was nice it seems like I was hitting a brick wall. After I get page with PayPal monthly involved and she solved it. I greatly appreciate it. I thank you as because of her I will continue to use PayPal. I was so frustrated and she made a difference.
ROXAS	NA Identity	Alvaira, Norallie	1743134540159405551	914	06/23/2025	Dadivas, Cleiah Mae	Login Issues	The lady I spoke with was amazing and outstanding. She was very polite and patient in resolving my issue. She made my day!
MANILA	ROW CS & RS	Sauro, Sheryl Kay	00035372851750446636	907	06/21/2025	Dayrit, Arianne	Card confirmation to have the account verified for receiving payments	“I just want to give a kudos to one of your agents named KC. She really assisted me well. Let you know that your agent is doing really good..”
ROXAS	NA Identity	Billones, Vince Matthew	06000441851750536724	1358	06/21/2025	Bombales, Unica Venice	Login Issues	I was just saying thank you to him—very much—because this situation has been going on since March 24th. And today, maybe it's because of something someone did after I spoke with him last time. But this time, I didn’t click on anything after I couldn’t get in—I just called immediately. Maybe that made the difference. Vince helped me get through, it’s the first time in about three months that I’ve been able to log in.
ROXAS	NA Identity	Estebes, Jhana Mae	00035555411750528851	1189	06/21/2025	Bombales, Unica Venice	Login Issues	I just wanted to say that I had to talk to probably four or five different representatives before I got Julie on the phone—and she was amazing. She took care of my entire situation, and I just want her to know that she’s doing a fantastic, fantastic job. I really appreciate her.
ROXAS	NA Identity	Billones, Vince Matthew	00035155561750433714	558	06/20/2025	Bombales, Unica Venice	Dispute Filing	I just wanted to let you know that I’ve just worked with Vince, and he couldn’t have been more kind and efficient. He handled things very quickly and even has the process in place now for one transaction I have that may need to be escalated—but he explained everything to me very clearly.
ROXAS	NA Identity	Magdaluyo, Claire Mae	00007111091750087315	703	06/16/2025	Bombales, Unica Venice	UAA	She did a great job because I’ve been stressed out—two or three cards have hit my account—and she just made everything so much simpler than the other people I spoke with. I just wanted to rate her a 10.
ROXAS	NA Disputes	Alojado, Geoven	'4826757377271930854	6789	06/06/2025	Romulo, Chaineevi	Dispute Inquiry	I would like to let you know how he is wonderful and great he was , I am a retired disable veteran , and I want to thank him, You have a jewel.
ROXAS	ROW CS & RS	Azarraga V, Joselito	00065aM5ACFECYRD	0	06/21/2025	Va-ay, Allen	CX asked about Transaction limits which includes receiving, sending, transfers and holds that should be maintained to avoid any flags that could lead to a limitation as they "heard" from a friend about "180 something". Educated CX about sending and receiving limits (none) and as long as our acceptable use policy is followed and adhered, their account is safe. Educated about hold payments and provided threshold limits.	You're a good customer support agent. I recommend you since you do this perfectly ✌️✅
ROXAS	ROW CS & RS	Duabe, Danica Faye	'1445517846868965887	0	06/21/2025	Va-ay, Allen	RAX HOLD | Ran and Passed SUA for release. Discussed during OBC their threshold which will be applied next month. Assured cx that we'll make a follow up on their account to check if their is held funds by June 27.	I just want to commend Danica for doing a great job in helping me resolve my concern. I hope she receives the credit she deserves. Thank you so much.
ROXAS	UK Identity	Jalocon, Marites	*00036379941750499654	3720	06/21/2025	Arbues, Shiela	Login	I don't know how long she's working with you , but she is very knowledgeable. I really appreciate the help.
MANILA	NA Identity	Sumagaysay, Jan Alfred	06000609081750026878	1410	06/15/2025	Lambot, Mary Ann	Commendation Cx was trying to link a new card to the account since her old card was closed. Tm show willingness in logging in to the account so he can walk the cx through. Tm inform the cx that on our end we cannot add the card for them because of the sensitive information that cannot be provided over the phone. After logging in, cx was able to link the new card and requested to remove the old one. Tm attempted to remove the card, but it was linked to an automatic payment and needs to update the payment method first using the new card before he can remove the old one.	"I just wanted to let you know I've always like to compliment people that have been good when they talk to us. I guess the guy Jas, he was so awesome cause I talked to somebody else I had to hang up I was gonna end up. And when he talked to me, he explained everything and I just wanna compliment him that you guys know he's been very good."
MANILA	NA Identity	Coton, Rodel Jay	00035285421750450436	581	06/20/2025	Lambot, Mary Ann	Cx haven't used PayPal or eBay for years. She's old and wanting to list something on eBay and she don't remember her password for PayPal. Tm advised the cx that when they logged to PayPal, they just need to visit our PayPal website and hit Login. Cx mentioned that she was using her computer, but they don't have internet at the moment. Tm provided steps on how the cx can login which cx listed down, so when they have internet, they can login to the account.	"Well, I'm old and haven't been on anybody in PayPal for a long time so I had to call in and was fortunately hooked up with Paul. He was so patient with me and so sweet and so I just want to let him know that he was very helpful and very patient."
MANILA	NA Identity	Labrador, Micil	06000343341750022604	369	06/15/2025	Lambot, Mary Ann	Cx was calling about the email he received from PayPal about the purchase for Coinbase Global Inc 0.032 BTC value of $459.09 he did not order it from PayPal and wants us to check if this was a scam. Tm informed the cx that we're not the one who sent them the email and assure that the account is safe and secure since there is no recent transaction made on the account.	"Well, Michelle who answer my call for a potential scam on my PayPal account and she informed me that we have not heard anything from this company. Michelle was very quick to figure this out that it's a scam or phishing type of an email."
ROXAS	NA Disputes	Basas, Kirk Michael	'1369987705395200395	1035	06/22/2025	Romulo, Chaineevi	Dispute Filing	I normally don't do this but I just want to let you know that you have a good employer Kirk ,the way he handle everything and assure me that he can take care of my case , I want to commend him .
MANILA	NA Disputes Debit Card	Sabinay, Carlos Angelo	06000627711750192597	485	06/17/2025	Ricohermoso, Florenda	The customer's PayPal Debit Card was automatically deactivated by the system due to unauthorized charge attempts. Since the customer did not recognize or authorize the transactions, TM proceeded to close the card and submitted a request for a replacement.	he was amazing efficient and precise. He was able to resolve my problem. He was polite
MANILA	NA Investigations	Neri, Rugel	06000483651749765175;	2040	06/12/2025	Dailisan, Maribel	Fraud reported. Email, phone and transaction reported ATO.	Gel is awesome, I had fraud activity on my account and he is the only one who able to fix it.
ROXAS	NA Disputes	Launio, Hope	1585126971921040657	1800	06/20/2025	Dagumanpan, Arjade	Transaction Inquiry	I'm glad I was able to talk with Hope, she did a wonderful job.
ROXAS	NA Identity	Angeles, Jaepe	*5576114146849402880	250	06/19/2025	Andrada, Aliyah Joy	Close Account	I want to let you know that he is very3x good, he patient, an very kind. I enjoy working with Jaepe and he is a keeper. Please give him raise.
ROXAS	NA Identity	Ignacio, Samantha Mari	*2288206978723147597	230	06/19/2025	Andrada, Aliyah Joy	Manage Card	I am really confuse on what to do but I really appreciate the representative Sam for helping me. I don't find it very often she provide EXCELLENT service and it's rare these days.
MANILA	NA Identity	Jacinto, Althea Mae	'00035019631749423267	722	06/08/2025	Bon, Debbie	Withdrawal issues	I would like to commend the person who helped me. She was able to help me withdraw my funds and she's so kind.
MANILA	NA Identity	Ramirez, Wendy Rose	7516695060592787993	556	06/16/2025	Matutina, Julie Anne	Customer reported a suspicious email notification stating a $500 charge on their PayPal account, which they did not make. TM verified the customer's account and confirmed that the charge was not legitimate. She explained that the email was likely a scam and advised the customer to delete the notification and mark it as spam. She also offered to send the customer information on how to spot fake emails and texts. The customer appreciated the agent's help and professionalism, and the agent transferred the call to a supervisor to provide feedback on the service.	Your girl that I talked to was beyond helpful. She explained everything to me that the charge never went through. I immediately called you guys, and she put me to ease. You guys have good employees there; you guys are honest. So professional, she explained everything perfectly. I want to give Kudos to her. You have a very very professional people working for you and I thank you for that. It's not just her but obviously you trained your employee very well.
MANILA	NA Identity	Demafiles, Trisha Kaye	7516689739128319172	1291	06/16/2025	Matutina, Julie Anne	Customer is trying to link their bank account to their PayPal account but is having issues. The agent is trying to assist the customer in resolving the issue. The customer's bank account is not supported by PayPal, and the teammate is explaining the process for adding a bank account to PayPal. The customer is having trouble understanding the process and is getting frustrated. TM is patient and tries to explain the process again, and eventually the customer is able to add their bank account to PayPal.	Kaye was really helpful and i have a problem for a long time and she just did it in one day. I wanted you to give her a reward. Thank you for helping me.
ROXAS	NA Disputes	Lachica, Graham Ray	*5574828562054011982	610	06/19/2025	Bechayda, Baby Jane	The cx calling to file a dispute and get their money back.	I just want to say that Ray did the excellent service today. Her help me resolving my concern.
ROXAS	ROW CS & RS	Azarraga V, Joselito	'5634031392457663441	0 (OBC)	06/17/2025	Va-ay, Allen	Pending Auth transaction / authorization still active / educated and informed with options provided to cover all scenario depending on Merchant response.	He was the most outstanding customer support representative. He gave clear solutions and options, was very understanding, and provided the best service I’ve ever received. Truly amazing.
MANILA	NA Investigations	Pangilinan, Kristy Angeli	'00035533381749064935	2042	06/04/2025	Dosdos, Antonnete	Customer was contacting about filing dispute with some of her transactions . Tm helped cx in filing dispute and also made sure to cancel her subcription.	The woman I spoke to for the past hour was very professional and and very nice. She is an asset to your company.
MANILA	NA Investigations	Lorilla Jr, Gorgonio	'00007084081749136189	1290	06/05/2025	Dosdos, Antonnete	Customer was contacting about withdrawing funds out of her PayPal account. Tm help withdraw her funds via website and set up her account as balance holding.	I wanted to tell you that Gorge was excellent and he resolved my problem quickly. I know that you guys just gets complaints so I wanted to complement him.
CEBU	NA Identity	Diva, Allan Ray	1238995142159106001	571	06/17/2025	Martus, Mel Jaen	elder cx is having difficulties changing their phone number, email, and password	he was very patient and kind!
ROXAS	NA Identity	Sano, John Paul	*2102820158213236274	300	06/11/2025	Andrada, Aliyah Joy	Dispute Inquiry	I want to tell that this gentleman is extremely helpful and I want to give kudos to let let someone know how wonderful he is. I appreciate him, I really have a hard time with online stuff. He is GREAT.
ROXAS	NA Identity	Algoso, Kyla Joy	*5624253932585568900	230	06/10/2025	Andrada, Aliyah Joy	Profile Changes	I want to say that she help me very well and she is EXCELLENT.
ROXAS	NA Identity	Sano, John Paul	*4836269045488556213	230	06/10/2025	Andrada, Aliyah Joy	Dispute Filing	I called today and luckily I speak with John. In moment of weakness I made a purchase through Instagram and though the merchant is legit. I am very grateful, he explain everything to me and answer all my question. He is very wonderful.
CEBU	NA Disputes	Benlon, Arvin Jay	00007048421750171127	614	06/17/2025	Delos Reyes, Chanel Gayle	Cx calling about phishing email that he received and wanted to check if there were any purchase on the account.	I just appreciate how patient he was because I'm not up on a lot of the stuff online. So this young man just confirmed it was fake and I was right so I appreciate the help.
ROXAS	UK Disputes	Anuales, Neste Rose	'00036646571750082452	1543	06/16/2025	Lequip, Allie Rose	Dispute Inquiry	Rose today done an excellent job in resolving my case, I'm so glad! She's an asset to PayPal. She really did her job. She spent a lot of time reviewing my case unlike the other representatives. I'm so grateful. Thank you
MANILA	NA Identity	Labrador, Micil	7513720881639659674	2453	06/08/2025	Matutina, Julie Anne	Profile Changes and Add Card	I just want to let you know that Mich is the best customer service that I talked to . It was refreshing to speak with her. I appreciate PayPal for having her.
MANILA	NA Identity	Labrador, Micil	7513998276397438824	557	06/09/2025	Matutina, Julie Anne	Claim Status	She took care of everything. I just amazed on how she did it. I was stress free and it is so easy. I would like your company to give her credit.
ROXAS	NA Disputes	Mabinay, Jayce	2086080235114043545	568	06/15/2025	Romulo, Chaineevi	Withdraw Funds	She's super super super helpful and she is a very nice person , you have a wonderful worker . She did a five star service.
CEBU	NA Identity	Guillermo, Jerick	1557422432695911486	1031	03/23/2025	Suazo, Emanon Vince	customer wanted to file a case on an unauth txn	Grateful that the case was resolved.
CEBU	NA Identity	Guillermo, Jerick	1711336396677974291	1119	03/27/2025	Suazo, Emanon Vince	cx is having difficulty adding their card	I want to let you know that jay is extremely helpful, I have been retired for 20 years but Jay is really quick and patient with me help me solved my problem.
CEBU	NA Identity	Ortiz, Raymond	2042088317467703838	596	06/09/2025	Villaver, Philip Rey	cx wanted to file a case for an item they did not receive	I just want you to know that he was kind, very supportive, and I really appreciate the things he has done for me
MANILA	NA Identity	Francia, Louella	7515547797518621894	491	06/13/2025	Matutina, Julie Anne	Manage Card	The lady who transferred me to you was very professional and patient. I have my card and it was compromised which is very difficult situation. I commend her for helping me.
MANILA	NA Identity	Coton, Rodel Jay	7515838407890768908	540	06/14/2025	Matutina, Julie Anne	File a Dispute	Paul did not dismiss me , he made me feel better and I appreciate him. Oh my gosh, I'm a senior citizen and Paul was very patient and clear. I can understand me , we talked he realize my frustration and he handled all my problem.
MANILA	NA Identity	Valenzuela, Johanna Coleen	7515846890451174671	1130	06/14/2025	Matutina, Julie Anne	Claim Inquiry	"She is marvelous and very patient with me. She was cordial and so professional. She make me want to stay with PayPal forever. She made my day. She took the extra steps."
MANILA	NA Identity	Maraon, Norman	7510654094601684011	472	05/31/2025	Matutina, Julie Anne	Dispute Filing	Norman was an amazing representative. He was willing to go on extra mile.
MANILA	NA Identity	Deviana, Leonard Jr	7506987420891548363	1680	05/21/2025	Matutina, Julie Anne	Password Login Issue	I need you to give Leonard a nice raise. He's the best one in PayPal who talk to us and guide us. He's very intelligent and very cooperative and very nice. You need to keep him.
MANILA	NA Identity	Villamor, Richmon	7512843733353708111	542	06/06/2025	Matutina, Julie Anne	Transaction Inquiry	Richmon was the person helping me and I just want to let you know what a wonderful job he did. He was very patient in answering all my questions.
ROXAS	NA Disputes	Delos Santos, Hubert Clifford	N/A	3000	06/15/2025	Barredo, Rea	Cx is calling because she wants to file a dispute	Hubert was excellent and he help me through the whole process, and he was so nice.
CEBU	NA Disputes	Leyson, Mary Ann	'06000371871749920974	1568	06/14/2025	Campo, Jayson	CX is calling to follow up on her case in which she was being asked to return the item internationally and she still did not get any return label and she can't process a return to sender. CX asked for a supervisor and TM check for other options and offered to issue a voucher for the item cost as resolution and CX doesn't have to return the item anymore. CX then asked for supervisor to commend the TM.	"She went above and beyond and she's a great employee you have there. And I appreciate that."
CEBU	NA Disputes	Cosenas, Meriam	'06000398241749316229	909	06/07/2025	Campo, Jayson	CX is calling because he still did not get the item and just wants to file a claim. TM checked the transaction and there's no tracking number from the seller and filed a dispute to help get a refund and instant refund was processed for the CX. CX then asked for a supervisor to commend the TM.	"I want to compliment her because she took time to explain it to me because i don't know how this works.. That when I'm making purchases to PayPal that I'm covered... She's very patient with me and that means a lot."
ROXAS	Global Pay Later	Tarucan, Joede-an	'2018844683695973364	1080	06/10/2025	De Guzman, John Vincent	Account Update	I just want you to know she made fantastic job in communicating with me and helping me and she did me right give her an applaud she was helpful, if i could give her a hug ill give her one
ROXAS	Global Pay Later	Tondo, Joshua	'1510526371972379621	638	06/11/2025	De Guzman, John Vincent	Repayment	-she's outstanding I was trying to pay, she was able to pay it so fabulous,
ROXAS	NA Disputes	Capurcos, Joan	'4826071764623348793	1633	06/12/2025	Bermejo, John Carlo	The customer to access the payment that husband sent to her. Teammate helped the customer to access the account and payment and closed the old account of the customer.	She did a good job and pin point my problem and take care of it.
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	720	06/14/2025	Barredo, Rea	Customer is calling because she wants to file a claim for the item she still did not receive.	He was very helpful, and I really appreciate him, he was awesome and very efficient
ROXAS	NA Disputes	Ongkingco, Kim Verly	N/A	1297	06/14/2025	Barredo, Rea	Customer is calling about her transaction to know what's the item she purchased and if she was double charged	I just want to let you know how lovely she is, she's the only person that was able to help me with my concern. She is nice, caring and very efficient, she is such a wonderful employee.
ROXAS	NA Disputes	Capurcos, Joan	N/A	690	06/14/2025	Barredo, Rea	Customer is calling about the transactions that was processed in her PayPal Account	I just want to let you that Joan is very nice, very sweet, helpful, and understanding, I just want to commend her for that she is amazing.
MANILA	NA Disputes	Garcia, Gypsy	00035110741749689184	605	06/12/2025	Narvaez, John Jericho	File a dispute > Unwanted charge for warranty was placed and AH wants to fully cancel transactions > TM provided resolution to file dispute under INR reason (nego phase uon filing)	Very helpful complete information I understood it she's a keeper.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007007041749669599	963	06/11/2025	Narvaez, John Jericho	Log in issue and balance inquiry > Walkthrough to reset password and log in provided by TM.	Called 6 times to get help logging in and straighten out my balance, all calls were getting disconnected and this girl stayed with me and have it accomplished, Kudos! she did a good job!
MANILA	NA Disputes	Anji, Marawiya	00007126121749668448	1661	06/11/2025	Narvaez, John Jericho	AH was charged more than what's expected or disclosed by seller > TM filed dispute on customer's behalf	I want to give 5 star review to Mara your representative for doing a wonderful job. She did a fantastic job.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00007056121748351043	980	05/27/2025	Melgar, Paul Rendon	Payment Hold - RA0	The agent that assisted me regarding my issue was so professional, he was really quick. I would like to recommend the agent that helped me.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00035317411748038681	325	06/23/2025	Guradillo, Karen	Donate and close account	“I want to give him a good review, as a person who worked at a customer service before, this is an appreciation for John. Something that would mean a lot for his entire shift. .”
MANILA	ROW CS & RS	Montano, Christian Vincent	00035067341748035477	795	05/23/2025	Melgar, Paul Rendon	Log In	I just wanna share with you how he was able to help me … been very patient … I was actually super frustrated earlier because he's the first person … that I … reached …… they gave me the same exact phone numbers to dial but the second one transfer me to your department and it was only him who was able to help me out and … he doesn't know how big of a deal this is to me and my family so I just want to thank him by giving commendation.
MANILA	NA Disputes	Cadauan, Leo Boy	00035437041749739626;	960	06/12/2025	Dailisan, Maribel	Scam reported. Email containing 'coinbase"	Very competent employee, took his time, carefully to explained confirmed fraud, he went through things careful and take pride his work
ROXAS	ROW CS & RS	Vili, Annie Grace	'1749585433090095704	0	06/10/2025	Va-ay, Allen	A customer contacted us through messaging regarding a payment that had been placed on hold. After thoroughly reviewing the account, it was confirmed that there were no active disputes or limitations, and the account had already been successfully verified. Passed SUA with the customer, ensuring all necessary verification steps were completed. Following the process, the funds were released.	I'd like to commend Annie for her exceptional patience and professionalism. She answered all my questions thoroughly and kindly, making me feel truly valued. I strongly recommend recognizing her outstanding service, perhaps with a well-deserved paid week of leave!
ROXAS	ROW CS & RS	Discutido, Karen Grace	'4811506154460937841	0	06/12/2025	Va-ay, Allen	Cx would like to log in withdraw funds. Asked for POI, and helped cx login on her account and assist her withdraw her funds. Provided other options on how to withdraw funds aside from her bank on. file	I have been frustrated for the past two days, and Grace was the only one who helped me. She is amazing, and you are very lucky to have Grace on your team.
ROXAS	UK Disputes	Salvador, KC	'7515463444360928754	2434	06/13/2025	Lequip, Allie Rose	Dispute Inquiry	I just want to say how brilliant she is, She was very understanding. I believe PayPal employed a very brilliant start. It was brilliant.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	1456969332917234053	975	06/13/2025	Romulo, Chaineevi	Dispute Inquiry	I wanted to tell you that I love PayPal. You have a great customer service—very professional every time I call and Bench is a very very nice person, he made me feel at ease. I just wanted to thank him very much.
ROXAS	Global Pay Later	Regente, Grant Reyden	'5325018021661245038	1800	06/13/2025	Barrios, Mary Ann	Pay Later Later General Inquiry and Phishing (Invoice)	He is professional and explains things clearly. He is very nice, shows empathy, and provides clear steps to follow. You should hold on to him—he is a great employee and deserves recognition.
ROXAS	UK Identity	Lamayo, Alvin	1292009016486218483	1010	06/13/2025	Rivera, Thomas	File an unauthorized transaction	I want tell you that the agent is friendly and professional. He sorted out my problem and made sure that my account is safe. He did a good job. I appreciate this teammate.
ROXAS	UK Identity	Alovera, Rosalie	'5230291027919440955	1860	06/21/2025	Cruz, Rachelle Mae	Customer cannot make the payment, and the teammate helped her to complete the payment.	Real issues with PayPal and talked to one of the supervisors and with the bank. I just want to thank Rose I spoke to everyone and she is absolute a credit! She is full of compassion. She went out of her way to resolve my issue.
ROXAS	UK Identity	Macadez, Mark Venz	'5613628511631616999	898	06/12/2025	Cruz, Rachelle Mae	The customer cannot add card; teammate helped him in adding it successfully.	Thank you and give him a positive review, he resolved everything for me.
ROXAS	AU Identity	Balberona, Alyssa Joie	'5440368314469388286	361	06/10/2025	Rosales, Lyn Antoniette	cx just want to confirm if the automatic payment to LinkedIn Singapore has been cancelled.	I just wanna say thank you to the lady I spoke to, she was very lovely and I wanted to leave positive feedback to her.
ROXAS	NA Disputes	Pamplona Jr, Andres	'00035338661748895100	1338	06/02/2025	Pelayo, Arianne Joy	Transaction Inquiry	know i wanna give ... a five ... rating ... he sent me an email saying that a full refund will be ... do you see that in your notes
ROXAS	NA Disputes	Pamplona Jr, Andres	'00035179351748986809	1813	06/03/2025	Pelayo, Arianne Joy	Payment Issues	yes i want to tell you that he's very awesome worker he he ... helped me out one hundred percent ... not going as crazy as i was
ROXAS	NA Disputes	Ortiz, Arian Mae	'06000003671749648016	3015	06/11/2025	Pelayo, Arianne Joy	Manage Bank	that's perfect i mean that's really good to know and i really appreciate you as well you know staying on the line to ... talk to me to let me know how are you an assisted you today ... and it's very of course i mean i'm very happy that ... are gonna ... able to help you ... getting your issue resolved today thank you so much for ... letting me know about that and rest assured she will definitely of course ... um commended with how she ... um assisted you with how she ... your consent to ... yea
ROXAS	NA Disputes	Taylor, Joeline	'06000221701749157963	3362	06/05/2025	Pelayo, Arianne Joy	Withdraw funds	very patient and was very helpful and i wanted to see those work with you about that. give a a big close to do to help you ... she was able to ... help you ... on at least assisting you on your account here ... um well you don't have to worry i already initiated oldest details will make sure to um provide benefits for address
CEBU	NA Disputes	Pondolanan, Archie	2011269538424171048	522	06/12/2025	Jamolin, Zemlester Aaron	Cx requested to change the date of his scheduled payment to his PPC. TM helped the cx cancelled the automatic payment as well.	He was awesome and give everything I need. I just want to praise him. Obviously I like the sound of his voice that his used to people complaining and being lean towards you but he was super great and was nice. He took care everything.
CEBU	NA Disputes	Catam-isan, Maria Jezel	5328159595506715357	799	06/10/2025	Jamolin, Zemlester Aaron	cx called in because he cancelled a payment but the case says that he needs to wait for 7days to escalate the case.	I just want to thank her because she already closed my dispute. Perfect customer service!
MANILA	NA Disputes	Castro, Mutya Danica	06000247421749649733'	2700	06/11/2025	Dailisan, Maribel	WAX payment, issue is about what AH claimed as fraud merchant. PPBP activated to resolved this matter	That girl needs to be patted on the back and deserves a full week vacation. Very knowledgeable, very professional and very kind and she is welcome at my dinner table any day of the week
ROXAS	UK Identity	Dapilaga, Thea Faith	'2245189617929670044	632	06/12/2025	Picardel, Emman	Account Settings	I just want to let you know that the Operator Thea is very helpful, she was able to sort out my account issues that I have been dealing for a longtime. I just want to inform that I am really happy with the service!
CEBU	NA Disputes	Sullano, John TR	00035448301749307700	558	06/07/2025	Delos Reyes, Chanel Gayle	cx calling about purchase made, cx received different app, cx wants it refunded.	She was very effective and professional in the way she explained how PayPal covered me. The way she treated me as a customer was very high level, like a VIP so thank you. She deserves to be recognized.
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	00007137251748540399	1143	05/30/2025	Alvaran, Irish Nicole	PPDC Payment Declined	I want to thank her for being patient with me and she listened to all my concerns and complaint. She also gave me a $17.50 credit when I transferred my money.
ROXAS	UK Identity	Bautista, Demmeth	1745312387696297375	3605	06/12/2025	Picardel, Emman	Login Issues	The Lady that helped me today is extremely brilliant. She is 100% really good and she is extremely patient. I've been with on the line for more than an hour however she made sure that my problem is sorted
ROXAS	UK Disputes	Degala Jr, Darwin	1169376715508216689	1929	06/11/2025	Macaranas, Kaylen Mae	The customer reported that the refund had not been posted to their bank account and that they were charged again instead of receiving the credited amount. The teammate advised the customer to contact the bank, initiated a three-way call, and clarified the issue with the bank.	I just had win and his been absolutely patience and fantastic, spectacular.
ROXAS	UK Disputes	Barroa, Cyrene	1899123268396019932	589	06/04/2025	Macaranas, Kaylen Mae	The customer reported a fraudulent website. The teammate explained that the transaction had already been completed and could no longer be canceled, then filed a dispute on the customer's behalf.	he young lady I spoke to very good she was a credit to PayPal.
ROXAS	UK Disputes	Gutierrez, Maria Junabelle	6069089788830082760	873	06/02/2025	Macaranas, Kaylen Mae	The customer reported a dispute regarding a double charge and was unable to receive the ticketed service. A teammate subsequently submitted an appeal on the customer's behalf.	The customer expressed appreciation for the teammates' understanding, noting that he previously felt unheard and mistrusted.
MANILA	NA Disputes	Terante, Erika Denis	00007088051749588217	558	06/10/2025	Narvaez, John Jericho	Funds held > caller was the sender, concerning about the hold status of payment he sent.	I am trying to send 1000 dollars for over a week, Ms.Denis was extremely helpful in resolving my issue and I just wish to speak to a supervisor to note her spectacular performance.
ROXAS	NA Identity	Ciudadano, Josiane Kaile	06000026911749580539	2738	06/10/2025	Dadivas, Cleiah Mae	Withdrawal assistance	Kaile did an exceptional job today! She assisted me in transferring funds from my PayPal account to my bank. Please make sure to recognize her efforts. I truly appreciate her help!
ROXAS	NA Disputes	Alarba, Phoebecates	*1160528668331083069	1200	06/09/2025	Clavaton, Kruzxanne	CX concern is that he is having trouble making a payment. I just updated his account, Phone number and address also told the CX to change password on this email since he is having issue to log in using his old password after the adjustment CX was able to made the payment 8DE09167P5505522R.	I just wanted to send a praise to phoebe. She help me out and I was so grateful for her. You guys save me for $400 and she is the goddess.
ROXAS	NA Identity	Juarez, Andrei	6052683257149128687	1200	06/10/2025	Areno, Angela	Profile Changes	This guy's great. He did an excellent job. he did help me out. I have called 4 to 6imes, the others didnt helped me out. Drei answered and made a great job. I was frustrated but nobody can help me.
ROXAS	NA Identity	Ciudadano, Josiane Kaile	00035002071749489553	882	06/09/2025	Dadivas, Cleiah Mae	Transaction Inquiry	I had a conversation with Kaile and truly appreciate her dedication in finding this account. She was incredibly kind and patient!
ROXAS	ROW CS & RS	Begas, Rizza Mae	00035501271748955873	774	06/03/2025	Geronimo, Jobelle	Log in Issue	i like to commend Mae for doing a really good job assisting me with my problem. I was having a problem accessing my account .. I was really frustrated and Mae did a really good job helping me she did it really quick .. she was very friendly and very polite
ROXAS	ROW CS & RS	Bocala, John Loyd	00035298251749131408	1587	06/05/2025	Geronimo, Jobelle	Account limitation	I just wanted to let you know how helpful jay was to me he i was having an issue with my PayPal account and i been a previous employees working with PayPal before ... and i know how stressful it can with or you know having issues with their finances and um he was very patient with me he was very empathetic um and i i really like the way he handled the call um he kept com throughout the call so i was not an irate customer ... he was very helpful and he was very understanding of my situation and make sure he acted promptly on what needs to be done.
MANILA	NA Disputes Debit Card	Ellazo, Jessica May	06000219121749044185	636	06/04/2025	Malit, Xandrelle	add funds	she did excellent. She has excellent communication skills. she put the customer at ease.
ROXAS	UK Identity	Durana, Alysa Charamae	'5614821646788196934	1500	06/10/2025	Picardel, Emman	Manage Phone Number	I would like to let you know that Ace is absolutely fantastic she help a lot to day and resolve my concerns. She really made my day today, she is very kind and patient.
MANILA	NA Identity	Ramirez, Wendy Rose	00035372531749250646	1605	06/06/2025	Lambot, Mary Ann	Cx was having trouble adding money on the account, he tried to add $1.00, and it says having some trouble with the transaction and cx can't believe it. Tm made some adjustment on the account by sending a text message and was successful. Tm asked the cx to logout and log back in to refresh the account but after logging in, when the cx tried to add money, still it didn't go through. Tm advised the cx to allow the system to do reassessment on the account.	"All the stressing things has gone. I'm having a wonderful day now that she solves my problem with PayPal. She was terrific now; you need to give her a night on the town."
MANILA	NA Disputes	Marvive, Karla Vanessa	'1767366094599234002	n/a	06/09/2025	Donato, Kariz	Customer was calling about the case he filed for quite some time already and was not aware that the case has been resolved already on his favor.	She was amazing, patient and understanding. She paid attention on what I was telling her. Her voice was not aggravated but sweet. PayPal is amazing that is why I always use PayPal because you guys always help me. I love PayPal and all of your customer service people. You are the best! You are better than Venmo!
ROXAS	NA Disputes	Fernandez, Shaira Mae	'1907366200094255620	1552	06/06/2025	Barredo, Rea	The customer contacted to get a full refund. TM filed a dispute and close the case in buyer's favor.	I just want to take a moment to say how wonderful Shai is. She was absolutely amazing, and I truly hope you give her the credit she deserves. Please let her know how much I appreciate all the help she provided today.
CEBU	NA Identity	Bagunas, Kent Lester	6071093812892824360	1140	06/09/2025	Taniza, Geralyn	Customer contacted about her trouble downgrading her account.	I just want to let you know that Kent did an amazing job. He resolved my issue thoroughly.
CEBU	NA Account	Peguit, Czar Gregorie	00035538671749331912	879	06/07/2025	Baldo, Leah Claudine	cx attempted to make a transaction to macys but it did not go through and also received a docusign through email. tm assured that the email did not come from pp and informed cx that there's no transaction to macys on her account.	he rest assured me that case. he took time to investigate the emails I received. He went to my account and said it was in good standing. he was very professional, very patient. I appreciate him taking time
ROXAS	UK Identity	Lamayo, Alvin	1760823164058648819	1410	06/09/2025	Rivera, Thomas	Login Issue	I want to say that the teammate was so helpful. He was quick and patient in resolving the issue. I want to thank him.
MANILA	ROW CS & RS	Yabut, Sharon	06000335091749228074	563.4	06/06/2025	Melgar, Paul Rendon	PAYMENT HOLD	"I just wanted to recognize the lady who helped me—Sharon. She did an incredible job. She literally saved a life today because that money was urgently needed. I really appreciate the prompt response, and I’d love to give her the highest recommendations or whatever recognition I can, just so she knows how much her help meant."
MANILA	NA Identity	Delos Santos, Alexander	00035093051749332566	2909	06/07/2025	Bon, Debbie	Customer was having issues accessing her account and updating her PW since she have multiple account that somehow got messed up by the previous agent she spoke to. Customer also mentioned that she have money on her account that she cannot access because of the old phone number on her account. Tm found out that the email address on the customer's account was incorrect and was changed by the previous agent she spoke to. Tm suggested to create a PP account using the right email address, to also start fresh. Tm also offered to transfer the 5USD balance from her account that she cannot access to her newly created account.	I've been calling you guys for 2-3 days and I'm having nothing but problem. He saved my life and my family today. He really helped me. He deserve a raise.
MANILA	NA Identity	Lopez, Patricia Ruby	06000530671749325379	2033	06/07/2025	Bon, Debbie	Customer had issues with a purchase from a Chinese merchant which she didn't know that the item will come from overseas. Customer ordered full dentures, but received a smaller, incomplete item instead, she was also charged twice for the item and was unaware of the automatic payment setup. TM helped the customer by canceling the automatic payment, activating buyer protection and filed claim. TM also delivered the good news spiel in Optiflow as cx had an Instant payout and gave the refund timeframe.	Patty is so good. She listened to what I said, understood what I meant and handled the situation beautifully. I just wanted you to know that I really appreciate it.
ROXAS	NA Disputes	Rivera, Apryl Joy	'00035253501748269171	1320	06/01/2025	Aminoso, Jessa	customer was concern about her dispute	she is so pleasant she is very sassy the way she was taking to me. she is excellent.
ROXAS	NA Disputes	Martinez, Jayza Mae	' 00007038801749395897	1740	06/09/2025	Bautista, Keneth	customer was concern about the case on her account	cx is calling regarding with the dispute case and provided information regarding with his seller he said that the seller has two accounts but she is only one person
ROXAS	NA Disputes	Vergara, Nathaniel James	00035156911749163286	630	06/06/2025	Basa, Judyleen	Customer has a transaction wherein he was informed by the seller that the there is no stock. Teammate filed a dispute and provided claim phase timeframe.	"She was a great help for me. She did an outstanding job."
ROXAS	NA Disputes	Tuyay, Shantal	00035436811749233122	516	06/06/2025	Basa, Judyleen	Customer wanted to report her transaction because she did not receive the item. Teammate filed a dispute and provided claim phase timeframe.	"I just talked to shan about my problem. She was very nice and very informative and she really helped me. It made me feel better"
ROXAS	NA Disputes	Albay, Cymon	00035495531749319354	498	06/07/2025	Basa, Judyleen	Customer was calling about the his issue withdrawing funds. Teammate provided walkthrough on how to withdraw the funds and it successfully transferred to his bank.	"I just wanted to say he is really nice he was very helpful. He's doing a very good job."
ROXAS	NA Disputes	Vergara, Nathaniel James	06000419821749323876	1330	06/07/2025	Bacanto, Leah Rose	Customer was calling about the purchases she didn't received. Teammate filed a dispute for the transaction.	"She is very thorough and I just want to rate her highly"
ROXAS	NA Disputes	Jore, Paul Vincent	00007014631748894782	1873	06/02/2025	Basa, Judyleen	Customer wanted to stop the automatic payment on the account.	"I just wanted to commend the young man had just help me out. He dealt with the issue. There was an automatic payment and he walk me through. He was very patient"
ROXAS	NA Disputes	Liganzon, John Loren	00007066761748885203	1936	06/02/2025	Basa, Judyleen	Customer would like to add funds to the account but everytime he make a transaction on the second time, it is not going through.	He did a wonderful Job! He was able to explain to me everything.
ROXAS	NA Disputes	Vergara, Nathaniel James	00035151061748807136	592	06/01/2025	Basa, Judyleen	Dispute Filing. Customer has a problem with the purchase she made since there are 2 charges. Teammate filed dispute.	I just wanna say that I would like to give NJ a 100%. Shes polite, she informed me and she's knowledgeable.
ROXAS	ROW CS & RS	Aletre, Aldea Shane	'5585806247117470935	0	06/07/2025	Va-ay, Allen	Ah reached out to PayPal async to request adding a bank but was informed that, due to risk considerations, this option is currently unavailable. He also mentioned previous issues with older PayPal accounts but understands the concerns and security measures in place. Acknowledging the restrictions on his newly created account, he plans to try again once the system refreshes or after establishing stronger security with us.	Charming. Haha. That means a lot to me and might have just made my entire week. I thank you as well for your outstanding job as an agent and quick responses, Shane. Highly appreciative and respectful of your kind words. I couldn't have asked for a better person to help me. Even so I understand that everyone's time is gold. Mutual empathy is key to performance, specially out here. I wish you smooth weekend. Absolutely, right back at ya! Stay kind, strong and continue being a light beacon to those in the dark, you've been an inspiration and deserve rest just as much, we're just humans
ROXAS	NA Identity	Billones, Vince Matthew	06000616111748872323	846	06/02/2025	Bombales, Unica Venice	Dispute Filing	"I just want to say that this young man is very knowledgeable and knows what he's doing. I've been with you for a while, and I'm just saying—you better keep this guy! I’ve run a business for 30 years, and I would love to have him on my customer service team. I think you should recognize him for his excellent work."
ROXAS	NA Disputes	Ciudad, John Lawrence	'2289998041710660674	420	06/07/2025	Romulo, Chaineevi	Dispute filing	He is a very good employee, he is reassuring , thorough and he made me feel better .
CEBU	NA Disputes	Gualiza, Cathrina	06000522251749145320	1756	06/05/2025	Unabia, Jarlon John	Someone had supposedly sent her a payment request for a purchase she wanted to do through Facebook marketplace and the receiver said that they accidentally sent the money to her and she felt that this transaction is bogus and does not want to continue with the transaction. She said that shell send the money through check instead.	Cath is very, very helpful. She is great. She is fabulous.
ROXAS	UK Disputes	Garbo, Maru	1916391902654737252	1485	06/04/2025	Clavaton, Kruzxanne	The customer contacted because of the automatic payment. The teammate confirmed that there is no automatic payment and helped the customer to blocked the seller in her PP account. The teammate also helped the cx to get a PP debit card.	She was kind, very efficient, and understanding.
ROXAS	NA Disputes	Garbo, Maru	'5593788718607701362	1198	06/03/2025	Barredo, Rea	The customer is calling to cancel the automatic payment and get a refund for the charged in her account. The teammate filed a dispute and highlight PP Buyer protection then deliver the good news.	The young lady who helped me—I just want you to know that she is very polite and very good at her job. Maybe she could be a part-time supervisor because she deserves a raise!
ROXAS	UK Disputes	De Jose, Jan Cedrex	'00036018961749227356	1100	06/06/2025	Lequip, Allie Rose	The customer called about the transaction the teammate informed the customer that there was a subscription set up and have the automatic subscription cancelled. The customer asked to have the payment refunded as well, therefore, the teammate filed a dispute and provide the refund timeframe as it was closed as instant payout.	Zel went an extra miles and she was very capable. I was abandoned and lose hope of getting my money back back yet Zel was able to provide the refund. Zel is very polite, you have a staff that did very well and she did an excellent job.
CEBU	NA Identity	Guillermo, Jerick	1281607580905958804	837	06/03/2025	Villaver, Philip Rey	cx is having difficulties adding their ppdc to apple pay	My representative really knows his craft. It took me 5 people yesterday but he fixed it in 5 minutes!
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	1080	06/06/2025	Barredo, Rea	CX wants to file a dispute and cancel his automatic payment	I just want to say that Patrick helped me with my concern, and he was amazing.
ROXAS	ROW CS & RS	Longga, Clarise	'6097952160786447430	0	06/05/2025	Va-ay, Allen	The customer reached out regarding a payment on hold. Their account was verified, and SUA was available. Teammate successfully released the funds and provided guidance on the performance criteria to ensure future transactions proceed smoothly.	I want to commend Clarise for providing the best customer support. This is the third day I have contacted PayPal, but this time, Clarise helped me with all my inquiries. She is very professional, and I am so happy with the experience. Keep up the good work, Clarise!
ROXAS	UK Identity	Benitez, Dan Bryan	'1185784498608543190	2700	06/06/2025	Picardel, Emman	Unauthorized Case Inquiry	I would like to provide a feed back verbally to Dan, I called multiple times where the previous representative prior to him is very cold and he is absolutely opposite. He made sure that he will check other options for me and very friendly and vibrant and have a great phone experience. I enjoy the call regardless of the out come.
ROXAS	NA Disputes	Alojado, Geoven	'4826757377271930854	1360	06/05/2025	Romulo, Chaineevi	Dispute filing	I would like to let you know how wonderful and great he was , I am a retired disabled veteran , and I want to thank him, You have a jewel.
ROXAS	Global Pay Later	Cezar, Princess Jean	'1540897485425072940	459	06/05/2025	De Guzman, John Vincent	Eligibility	really really appreciate her and she was very good she even helped me add my bank
ROXAS	Global Pay Later	Bajande, Jemima	'2207894664600936458	640	06/04/2025	De Guzman, John Vincent	Transaction Inqiury	i wanted to tell you that they are both wonderful the way they explained it to me, they treated me very good
ROXAS	Global Pay Later	Demandaco, Cristy	'1939580343547381987	1185	06/05/2025	De Guzman, John Vincent	Transaction Inqiury	i wanna give a feedback i want to tell you she was excellent and she helped me again she was very patient you have a great employee she was tremendous
CEBU	NA Identity	Paglinawan, Jan Keneth	NA	1654	06/04/2025	Taniza, Geralyn	Add Funds	Jan is amazing. He really knows his job.
CEBU	NA Identity	Tecson, Shenna Mae	NA	1246	06/03/2025	Taniza, Geralyn	Phishing Email	Shen was lovely. Absolutely amazing. Great listener. She didn't want me to panic and worry and told me to take my time. She is very thorough and was able to resolve my issue in minutes. Very professional and good customer service skills.
ROXAS	UK Identity	Bautista, Demmeth	'6077688722825010777	2820	06/04/2025	Picardel, Emman	Login Issue	I want to say ho fabulous employee you have and treated me like a human being and resolve my issue and I really love her patience. She was beyond fabulous. I really had a wonderful customer service experience.
CEBU	NA Disputes	Cosenas, Meriam	00035145131748454704	1276	05/28/2025	Delos Reyes, Chanel Gayle	Cx calling about automatic payments in the account, cx wanted to know who the automatic payment merchants are registered for the account.	I just want to say that Yam is awesome and it's incredible how well she's mastered the English language. She's very efficient, very helpful and she has a great demeanor. She's an asset to your organization that's for sure.
ROXAS	NA Disputes	Apdua, May Grace	00035096141746209507	1311	05/02/2025	Borres, April Joy	Customer was unaware that the an automatic payment was activated on his account and multiple payments were made. Teammate cancelled the automatic payment and disputed all the transactions that was completed.	I just wanted to let you know that Grace is the best person I have talked to on a claim report and understood everything. She made sure I understood it and I really appreciate how good a job she's done.
ROXAS	NA Identity	Sano, John Paul	*1295728552400643216	410	06/03/2025	Andrada, Aliyah Joy	Dispute Filing	I would like to report how wonderful service I've got. I have ordered jacket online and it did not meet the my specs and I needed a refund. The service is unbelievable I receive a refund right away. Everything is PERFECT! You guys help me with the refund. Thank you.
ROXAS	NA Identity	Hermosisima, Maria Finah	00035141891746038895	780	04/30/2025	Borres, April Joy	Customer wanted to cancel his PP Prepaid card as he claims that his card was stolen. AH claims having some funds pulled out from his account which he wanted to get a refund. Teammate remove the card from his card and file report on the fraudulent transactions. Teammate then advised the AH to set up his direct deposit again to receive the money.	I just want to let you know howgood of a job she did like she went above and beyond the normal standard of service that I have over the phone. She really took her time and solve my problem even though I had to get put on hold for a second she figured out what happened and I'm safe now on the card that i have my disability posted on to this card instead of the card that i lost. She did really good. Ireally appreciate her.
ROXAS	NA Identity	Sano, John Paul	*2253539707128191544	320	06/02/2025	Andrada, Aliyah Joy	Profile Changes	I want to leave verbal review about John who help me. He is very good, very patient very professional, upbeat, helping me solve the problem. He is patient went through steps.
ROXAS	NA Identity	Ignacio, Samantha Mari	*2168034644940378676	520	06/02/2025	Andrada, Aliyah Joy	Dispute Filing	I want to tell how good she do her job, she makes me feel important and I am very impress. She really cares, take the job quickly and take good care of people.
ROXAS	NA Identity	Tambal, Christian Jade	2262575224294589235	680	05/29/2025	Dadivas, Cleiah Mae	Phishing	I am 85 years old, and Chris was incredibly helpful. He figured everything out and showed great patience. He was excellent and truly deserves commendation.
MANILA	NA Identity	Labrador, Micil	00035142841748804402	2124	06/01/2025	Bon, Debbie	Customer experienced issues with a subscription payment to "Lights Fix USA" and would like to dispute the charge. TM assisted the customer in resolving the issue and canceling the subscription. Customer was having trouble transferring funds from their PayPal balance to their bank account. TM helped the customer to resolve this issue as well.	I wanted to praise her and she deserve a raise.
ROXAS	NA Identity	Magallanes, Dylan Matthew	*1803723757850038554	800	06/02/2025	Areno, Angela	Login Issues	I had a problem signing in and I talked to Matthew I just want to put in a word for me. He stayed with me on the line and assured me and said there's no problem. I just wanna know that I appreciate him for staying with me on the line.
MANILA	NA Identity	Labrador, Micil	00035338941748044331	540	05/23/2025	Bon, Debbie	Customer was having issues activating the replacement of her PPDC. Customer mention that the old card's strip is coming off, so she requested for a new one. Tm asked for the full card number so she can activate the card.	I just want to give a good review to Mich. She helped me out a lot and she deserve a raise.
ROXAS	NA Identity	Flotildes, Realyn	06000360741748787847	1192	06/01/2025	Bombales, Unica Venice	PPDC Application	"She needs a raise. She needs a higher position. She was really good. Great service means everything to me. She's the definition of customer service."
ROXAS	NA Identity	Magdaluyo, Claire Mae	06000358031748265427	704	05/26/2025	Bombales, Unica Venice	Dispute Filing	"May has been extremely helpful in resolving my issues. She reassured me and took the necessary steps to ensure I could get my money back. The way she handled everything was efficient and reassuring. I’ve experienced similar issues years ago, but this time, thanks to May, the process was smoother and faster. I want to highlight her excellent work and let her supervisor know that she is doing a fantastic job."
ROXAS	NA Disputes	Vergara, Nathaniel James	06000059921747576565	915	05/18/2025	Basa, Judyleen	Customer would like to know why the case closed not on his favor. Teammate appealed and closed the case using LDP.	She's the only one who helped me in getting a refund.
ROXAS	NA Disputes	Basas, Kirk Michael	2086109804274996038	700	05/31/2025	Romulo, Chaineevi	Dispute filing	I JUST TALK TO KIRK , I JUST WANTED TO TAHNK YOU , HE KNOW WHAT HE IS DOING , HE IS VERY PROFECIENT WITH HIS WORK .
ROXAS	NA Disputes	Duno, Edgar Louise	'1345944896383186541	790	05/31/2025	Romulo, Chaineevi	Dispute Inquiry	i just wanted something good with the rep, been upset but he help me , he is very helpful and patient.
ROXAS	NA Disputes	Mabinay, Jayce	'5573945709813720979	1036	05/30/2025	Romulo, Chaineevi	Billing agreement and Dispute inquiry .	How wonderful Jayce is , she is so patience , and I feel that you need to know about it , She is very very good ,
MANILA	NA Disputes	Lago, Ragine	06000256451748621865	773	05/30/2025	Leal, Maria Jasmin	Recurring Payment	She's really good customer server, driven person.. She really cares and very nice and awesome.
ROXAS	UK Identity	Matta, Maeghan	1993598818553802584	1320	05/31/2025	Remandaban, Rasheed	Login and Dispute filing	Maeghan, she looked at all the detail and helped me step by step, she's ben very kind and helpful. she's a lovely staff and I would like to let you know how a good job she did.
ROXAS	UK Identity	Sanchez, Mary Zhaineth	1523928637678215334	1320	05/31/2025	Azuro, Mary Grace	Customer having issues with filing a case for multiple transaction / file a dispute	She has put my mind at rest and made sure that this was resolved and she also explained everything and Mary was a very exceptional employee.
ROXAS	NA Disputes	Hermosisima, Zacharie James	'1347386898306834017	2400	05/30/2025	Romulo, Chaineevi	Issue a refund , cx receive payment , teammate help customer to issue a refund	Z ach he is so helpful , he was able to help me , most people tends to complain but I wan to be grateful .
ROXAS	NA Identity	Pantaleon, Laurence	06000247781748620934	645	05/30/2025	Dadivas, Cleiah Mae	Cancel Billing Agreement	I want to inform you that Ren did a great job in processing my request to cancel the automatic payment on my account.
ROXAS	NA Disputes	Pilante, Nina Gemma	'1558483383668770103	1035	05/30/2025	Romulo, Chaineevi	Customer wanted to know about his billing agreement details in the account	I just want to say thank you to Sam , she is knowledgeable, she did amazing job .
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	1231725472992576479	364	05/30/2025	Lumabad, Donald Jay	I just want to give you guys a thumbs up for always helping me out.	I just want to give you guys a thumbs up for always helping me out.
ROXAS	NA Identity	Delos Reyes, Dave	06000381631748536882	886	05/29/2025	Dadivas, Cleiah Mae	Withdrawal	Dave was incredibly helpful and knowledgeable. He did an outstanding job. I’d rate him 10 stars for his excellent service.
ROXAS	UK Identity	Lamayo, Alvin	'5446415069085160037	360	05/30/2025	Balbona, King Lorxean	Customer forgot about the pay in 3 transaction, customer wants the transaction to be canceled	The chap was really good he assisted me quickly and I just wanted to give him a praise for the excellent service he provided.
MANILA	NA Identity	Jacinto, Althea Mae	06000621731748459861	7792	05/28/2025	Lambot, Mary Ann	Cx was trying to login to her US and UK account, at the same time, when she entered her password, it says incorrect. Tm helped the cx to change the password by sending a reset password link. Since the cx did not receive the link, Tm assisted the cx in changing the password through the website. When cx still had trouble doing it, Tm updated the email address on the account and cx was able to login. After logging in to the account, cx requested to also update the information on the account and Tm was successful in doing it on her end.	"The agent I spoke with her name was Althea, she was very patient and so kind and truthfully, I'm always with tech support in the Philippines. She's very grateful and appreciative, this has been amazing."
ROXAS	NA Disputes	Garbo, Maru	N/A	1087	05/29/2025	Barredo, Rea	cx would like to withdraw her funds from PP balance to her card.	I just want to give great feedback to Maru because she is so amazing and was able to help me. I don't know that I have 2 accounts, but she was able to help me locate my funds and I was able to withdraw to my bank. She is really amazing
ROXAS	NA Identity	Ciudadano, Josiane Kaile	00007052891748464278	832	05/28/2025	Dadivas, Cleiah Mae	Phishing Email	I just spoke with Kaile, and she was incredibly helpful and delightful. You made an excellent choice in hiring her. Very good customer service!
ROXAS	NA Identity	Mendez, Kristine Joy	*5592863724839470979	205	05/28/2025	Andrada, Aliyah Joy	Profile Changes	She deserves a raise. She handled my concern within 2 minutes, I cannot use my card and she unlock my card for me and change my phone number. Buy her a steak dinner, she earned it.
ROXAS	NA Identity	Sano, John Paul	*1402352120007930116	320	05/28/2025	Andrada, Aliyah Joy	Profile Changes	I want to say how wonderful John is, he make sure to update my phone number and have my concern taken care of. He deserve a vacation and I am very thankful to him.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000392601747519844	1886	05/17/2025	Unabia, Jarlon John	Customer called about unauthorized transactions on the account.	He helped me, reassured me that those charges go back to my account. He helped me change my password and setup my pin.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000463031747592072	494	05/18/2025	Unabia, Jarlon John	Calling about the payment that was declined. Customer mentioned that the transaction was unauthorized.	He is very professional and understanding of my issue, he is excellent.
ROXAS	ROW CS & RS	Vista, Bernie	1552725928148290149	836	05/23/2025	Bergantinos, Franz Kier	Cx having issues withdrawing funds	Bernie. It did go through. Thank you very much for your assistance. I love your tone of voice, very accommodating, and the willingness to help was there. You’re indeed a great customer service representative. Thank you again and wish you all the best in life.
ROXAS	ROW CS & RS	Duabe, Danica Faye	4812206570923163595	857	05/20/2025	Bergantinos, Franz Kier	async contact - Cx asking help in getting the funds out of hold	Please let you supervisor know that u did a god JOB
ROXAS	ROW CS & RS	Esparagoza, Shiela Mae	5577625621485069203	649	05/25/2025	Bergantinos, Franz Kier	async contact - Cx asking help in confirming the card on the account.	Awesome! I really Apricate your assistance and professionalism. I wanted to speak to your manager and provide a commendation.
MANILA	NA Identity	Deviana, Leonard Jr	00035059891747855788	1831	05/21/2025	Matutina, Julie Anne	Password /Login Issues	"I needed to give Leonard a nice raise. He's the best one in PayPal , he talk to us and guide us and provided step by step process. He's very intelligent , very cooperation and very nice . You need to keep him. i hope everyone learn from him, patient patient patient. Tell Leonard one love and happy father's day!. "
MANILA	NA Identity	Labrador, Micil	06000412401747851580	1740	05/21/2025	Matutina, Julie Anne	Phishing Email/SMS	"I want to say that she was amazing. I have scamming in PayPal but she told me that there's nothing to worry about. She was so wonderful. She was fabulous , terrific and I'm so impress. Bless her heart , she really did a great job very professional. "
ROXAS	NA Disputes	Garbo, Maru	N/A	1140	05/28/2025	Barredo, Rea	Activate PayPal debit card	I just to let everyone know that Maru is so amazing, I am panicking already but she's patient with me and she is so calm. You really need to give a raise to this wonderful person.
ROXAS	NA Account	Dap-og, Florence	N/A	1200	05/28/2025	Barredo, Rea	Cx is calling about her dispute case and want to get a refund.	The agent I spoke to was very professional, and he was able to help me get a refund in my dispute case. He also assisted me with my other concerns, and so patient with me.
MANILA	NA Identity	Labrador, Micil	00035453351747671524	1064	05/19/2025	Matutina, Julie Anne	Add Card / Manage Card	"She is s better part of PayPal and you all need to give her raise because I'm a senior citizen and she did everything to assist me. I really appreciate her and she's being recognized in any way possible. "
ROXAS	NA Disputes	Sumbilla, Patrick	N/A	780	05/28/2025	Barredo, Rea	Cx wants to file a dispute and get a refund	Patrick helped get my refund, he's fast and was able to resolve my issue within 5 minutes he definitely deserve a raise
ROXAS	NA Identity	Sano, John Paul	*1326204110487604592	820	05/27/2025	Andrada, Aliyah Joy	Dispute Filing	I want to give commendation to PJ, he handled my case by giving me a straight forward information and very direct to the point. He keep me calm in very excellent customer service.
ROXAS	NA Disputes	Catalan, Vincent	*1841868259976748620	1200	05/27/2025	Clavaton, Kruzxanne	Cx wants to remove the old bank and add the new one. TM was able to assist Cx to remove the old bank and added the new one. TM send a follow up email on how to add a card and bank in the future.	I just wanted to let you know that the representative Vince, he did a very good job.
ROXAS	NA Disputes	Garbo, Maru	1888473979343831189	1463	05/23/2025	Barredo, Rea	CX would like to file a dispute and get a refund	I was just to let you know that Maru did great, very thorough she's amazing and patient with me.
ROXAS	UK Disputes	Quicoy, Febelyn	06016650881748279928	700	05/26/2025	Lequip, Allie Rose	The customer was calling for she was charged twice. The teammate acknowledge customer's concern and asked for the transaction details. After having specifics, the teammate filed a dispute for one of the transactions. The teammate then provided the timeframe. In addition, the customer commended the teammate.	I want to thank the lady I spoke to. She's amazing and adequate. I would give her 5 out of 5 stars.
ROXAS	NA Disputes	Llegue, Bench Rhamsey	5437139595412741245	780	05/26/2025	Briz, Rexler Jsean	customer wanted to issue a refund.	I just want to give a feedback to the gentlemen who assisted me since he was really great and helped me out.
MANILA	NA Disputes Debit Card	Dimapilis, Jessa	1649188418134281143	455	05/17/2025	Alvaran, Irish Nicole	Received Money	She is very hardworking and very polite I will give her a 10A+. I hope she will be a supervisor someday.
MANILA	ROW CS & RS	Tabunag, Emmanuel Jan Earl	00035317411748038681	241	05/23/2025	Guradillo, Karen	Donate and close account	I want to give him a good review, as a person who worked at a customer service before, this is an appreciation for John that something would mean a lot for his entire shift.
CEBU	NA Disputes	Pangilinan, Lord Nathanael	'06000391521747848662	957	05/21/2025	Campo, Jayson	CX is calling to follow up why she did not still get the money she transferred from her bank account to her PP Savings account. TM checked and explained that the funds are already in her account. CX also asked if one of her renter can still send money to her PP account because they had difficulties lately and had to pay in person. TM checked and clarified that she can still receive money from them. CX then asked for a supervisor to commend the TM.	I wanna tell you I'm very appreciative to this young man that helped me. He was very kind, considerate, and you got a very good employees working for you.
CEBU	NA Disputes	Catam-isan, Maria Jezel	00007072841748097183	521	05/24/2025	Delos Reyes, Chanel Gayle	Cx calling about wanting to request transaction history on the account.	I wanted to compliment her on the way she just handled the issue, she was excellent. It did not take very long at all which really did surprise me.
MANILA	NA Disputes	Tuguinay, Gabrielle Marie	00007106331747490083	2027	05/17/2025	Solayao, Karen	Payment Receive, Transfer Funds	Great Job by this young agent. I have some issues and frustrated, she is listening patiently and that is a positive quality. Right or wrong you have to listen to the customer, not interrupting me all the time, very good person you have hired. Kudos to that person!
ROXAS	NA Disputes	Laurenio, Daniela	'2122769050631001763	966	05/21/2025	Bulahan, Louie Antonette	Cx called regarding the INR dispute that he filed because he hasn't received the item nor the tracking information. TM worked on the case and closed it in BUyer's favor. TM delivered great news and provided refund timeframe.	"i just want to say that the service i received from the person that the service i received is exceptional"
ROXAS	NA Identity	Ferdiz, Aron	*00007109581747770106	507	05/20/2025	Belvis, Kyra	Dispute Filing	Ron was superior on calming me down. He was so calm, kind and made me feel better.
MANILA	NA Disputes	Leones, Israel	5585868383510915159	N/A	05/24/2025	Donato, Kariz	Dispute Filing	I just wanted to pass on some positive feedback. The representative I just spoke with resolved my problem. He was very patient and thorough which helped me out. I will give him 10 points for that. I am already old but he was very very helpful and I really appreciate it.
MANILA	NA Disputes	Buarao, Ridjei	06000539531747775415'	960	05/16/2025	Dailisan, Maribel	AH authorized wife. Issue raised, PW and make a payment. Resolved	You got a fine gentleman and his name is Red and he did a great job. He helped me with my account and he is wonderful, great customer service.
MANILA	NA Disputes Debit Card	Obcemea, Mark	*06000578901747662635	1624	05/19/2025	Semila, Rhenz Rhendell	Add Bank	I just wanted to give a nice review to Marcus. He just helped me with my PP account. He was very helpful, very patient.
MANILA	ROW CS & RS	Pamulaya, John Mark	00007138881747407748	954	05/16/2025	Guradillo, Karen	Bank withdrawal	JM is extra ordinary employee from PayPal, he did a good explanation, approachable and sweet voice. I will give him a 10/10!
CEBU	NA Disputes	Benlon, Arvin Jay	1314070893174801362	622	05/23/2025	Jamolin, Zemlester Aaron	Cx called in because she made a dispute. She made a purchased on March 16 and the seller provided the tracking number but she didn't receive the item.	I'm calling because I want to give a good review for Jay because he was very kind, very polite and very patient. I'm an old lady and not all people are very patient with me but he was fantastic.
CEBU	NA Disputes	Manayan, Patricio	1816876509523595153	1513	05/17/2025	Jamolin, Zemlester Aaron	Cx is calling about unclaimed property worth $50.	I just wanted to thank you very much for Pat's being there and walking me through the whole process to reset the account and all. I had gotten a letter that my money was going to be sent to the government because I don't use the account I set up years and years ago. Pat walked me through everything and it's all better now. He just did such a wonderful job.
CEBU	NA Identity	Sabay, Lera	5284296646658603745	950	05/24/2025	Villaver, Philip Rey	cx wanted to know the purchases	"the little girl she was phenomenal. She conducts herself very well and she's a little giggle box."
ROXAS	NA Identity	Billones, Vince Matthew	06000598671747690139	679	05/19/2025	Bombales, Unica Venice	Login Issues	I just want to say that Vince is a prince! I was on the phone for two hours with a woman and she never resolved the issue. In the end, she hung up on me. You give Vince a hell of a raise!
ROXAS	NA Identity	So, Amber Mae	00035589941747662257	1659	05/19/2025	Bombales, Unica Venice	Transaction Inquiry	"One hundred percent, five stars—whatever you want to call it, she's as good as anybody. Believe me, I've been around, and I've talked to thousands of different agents in different companies, and she's truly exceptional. So, give her a big cheer and great feedback! I hope she continues to do very well. Everything she did and all the information she provided was up-to-date, polite, and knowledgeable. A hundred percent fantastic—it takes a lot for me to say that, and believe me, this is a big deal."
ROXAS	NA Disputes	Billanes, Axcelle Mar	'1357897006121102026	1367	05/19/2025	Barredo, Rea	The customer reported the transaction that was charged to a different card. The teammate filed a dispute and the refund is processed due to instant payout.	He is excellent! He offered a resolution to my problem and was absolutely fantastic.
ROXAS	AU Identity	Billones, Vincent Paul	1205793969226225266	806	05/21/2025	Baltero, Sheila Mae	Customer was concerned with the automatic charge on her account. TM filed a dispute and instant payout was issued by the sytem.	I want to give a positive feedback for her exemplary service.
ROXAS	NA Identity	Peralta, Mario Francisco	*1720518790803371804	450	05/21/2025	Andrada, Aliyah Joy	Profile Changes	I am so much better now, I would like to acknowledge Ley and let you know how quick he is in assisting me. He is so patient, super nice and empathetic by saying 'I will fix this for you' cause I thought my account lost. I am grateful to be a PayPal Customer.
CEBU	NA Disputes	Soria, Michael Bennett	5610574995632179051	746	05/09/2025	Alcober, Kyle Matthew	Dispute Inquiry	Mike was so kind and helpful. He kept me calm and helped me with my case resolved.
CEBU	NA Disputes	Soria, Michael Bennett	1210387334205948726	805	04/24/2025	Soria, Michael Bennett	Dispute Inquiry - Taken by PEL Johnell Dejos	He was the first person the whole process, I've been calling four times and he's the only person who helped me resolved my dispute.
CEBU	NA Disputes	Soria, Michael Bennett	1993100486103728878	1100	04/19/2025	Arcamo, Jean	Dispute Inquiry	Mike just helps me, I have an open dispute, and he showed that he cared. I just want you to know that he made me feel assured.
ROXAS	NA Disputes	Vallejo, Robbie John	*4837565731931229785	2700	05/21/2025	Clavaton, Kruzxanne	Customer can't login on the account. TM requested for a balance transfer from the old to the new account.	He was the man willing to help me and straighten it out. I never had a good experience like that before. He was so patient he knows what he is doing.
MANILA	NA Disputes	Marvive, Karla Vanessa	00007107261747662266'	273	05/19/2025	Dailisan, Maribel	Refund inquiry, see transactions in question: 5HH79441B0776491D 4M370055G81135135	She's really good, very helpful, very professional and very to the point. She is very factual and that's how she takes care of my concern.
ROXAS	UK Identity	Ang, Princess	00035435451747057519	1519707327885840663	05/12/2025	Picardel, Emman	Login Issue	Katie is incredible patient and incredibly professional, I was able to access the account and I am enormously grateful for the service provided.
ROXAS	UK Identity	Batan, Linda	'1401091854960648503	953	05/21/2025	Sto Domingo, Dennis	add phone/login	I just wanted to praise the staff who dealt with me. She was efficient to the point and effective and a credit to your company.
CEBU	NA Disputes	Carcagente, Rodmar Van	06000392601747519844	1886	05/17/2025	Unabia, Jarlon John	Calling about the unauthorized activity on the account. Teammate filed an ATO case and had educated customer following talking points through Optiflow.	He helped me about my hacked account. He assured me, he helped me change my password and setup my pin. He is very kind, it is hard to get someone on the line but when they do, they really are a help.
CEBU	NA Disputes	Bonghanoy, Chriswen	06000637721747413666	461	05/16/2025	Unabia, Jarlon John	Called because of 3 different transactions that he really did not make the transaction and, he was just visiting the site and then those transaction shows up. Teammate offered the cancellation since they are still pending.	I really appreciate him for working with this issue. He was so quick in resolving the issue.
CEBU	NA Disputes	Hortelano, Jason Charles	06000476781746457194	645	05/05/2025	Unabia, Jarlon John	Customer called to file a dispute, and she already talked to merchant to have it sent back but the merchant is not accepting the return of the item. The item description says it should fit to petit people, but it does not. Teammate filed a dispute case or the customer. Delivered a great news for the customer.	She goes above and beyond, she is very awesome today, very efficient, very kind and I really appreciate her help.
CEBU	NA Disputes	Bakkusan, Rebera Jean	'00035310211747500129	1048	05/17/2025	Campo, Jayson	CX is calling to get help with her case in which the seller sent the wrong item and has not receive the other item and she's being asked by the seller to ship the item back on her expense. TM checked and explained that the case is still under representment and provided time frame for the seller to respond to us. TM checked the other case and shared that the seller's tracking number show still intransit and TM offered to escalate the other case when it's already time to. CX thanked the TM and asked for a supervisor for commendation.	"I was dealing with this lovely girl Jean, and she made everything so simple and so good for me. She made me calm and I don't have to worry... And I wanted to compliment her and tell you, tell PayPal that she's something, she could work herself up as a supervisor. She's smart, patient, sweet, kind."
MANILA	NA Disputes	Villanueva, Vinz Gil	4820245050858972675	950	05/15/2025	Kalingasan, Kirk	withdraw funds to bank account	"I've been trying to figure out how to transfer the money sent to me to my bank account and it was so frustrating. I finally decided to call PayPal up and luckily I got Vinz. He handled his business very well and his english was very good. I really appreciate what he did for me........."
MANILA	NA Disputes	Bitara, Shenafe	2202355949318377336	1076	05/15/2025	Leal, Maria Jasmin	Customer called to cancel a completed transaction. TM filed an INR claim, instead.	"She was so helpful. I couldn't reach American Greetings to cancel the payment. I just want to thank her because she was very polite, knowledgeable and friendly......"
ROXAS	NA Disputes	Ellan, John Rey	1636353702033926986	2220	05/19/2025	Briz, Rexler Jsean	customers concern is about getting a refund.	I just wanted to thank the agent since he's definitely an asset. he's so caring and he helped me.
MANILA	NA Disputes Debit Card	Canare, Maria Izabel	00035622511747436170	454	05/16/2025	Plotena, Tenesee Ande	Activate PPDC	The last person I was on the phone with, they did such an amazing job that I just want to give them a good review. They did an amazing job. Thank you so much.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'2092763138999635377	2760	05/15/2025	Barredo, Rea	Customer contacted regarding the status of her dispute and the teammate reopened the case and close the case in buyer's favor due to abusive merchant.	She is very understanding I know my case is very confusing and I just wanna give her a 10 thumbs up and she is very straight forward and I just want you to know that you got a very good employee and very smart.
ROXAS	NA Identity	Matutina, Jovilyn	*1926729201546210895	2100	05/19/2025	Areno, Angela	Update address	She really did a great job. I was having trouble changing my address but she fixed the issue right away. She was really really helpful. She did such a lovely job. Corrected my old address and explained some things to me so I can avoid such issues in the future. She educated her customer and calmed me down. Please give her a raise.
ROXAS	ROW CS & RS	Aletre, Aldea Shane	'4821400931848952388	0	05/18/2025	Va-ay, Allen	Cx contacted Paypal about the changes happened on her old PP acc- she used her new acc to contact PP. AH mentioned that several TM was able to assist her but wasn't able to resolve the concern. I did OBC on our Async multiple times to have her on the phone and validate the other PP acc. Filed ATO case, revert changes and no transactions was made so afterwards I helped the cx login back to her account. She was able to login and the concern is resolved.	I want to give kudos to Shane for her patience and professionalism. Even though the call got disconnected, she immediately called me back and helped me retrieve my other account. I truly appreciate her dedication and excellent service.
ROXAS	UK Identity	Buaron, Jera	*00036107451747148847	618	05/13/2025	Bedona, Jonamae	The customer is calling about the ATO on the account.	I'd like to thank the guy who helped me resolved my issues. I'm very happy the help.
MANILA	NA Disputes	Buarao, Ridjei	06000027661747523346;	900	05/17/2025	Dailisan, Maribel	From INR to SNAD with the following notes " I want the original items I ordered. The upgrade you sent is not to my liking nor does it suit my needs its completely different. They need to provide me a shipping label to return it back I don't want to pay for the cost of returning it." Claim explained too	He is very knowledgeable and very professional. He is great and what I like most is his listening skills that translate into technicality
MANILA	NA Disputes	Tuguinay, Gabrielle Marie	06000410971747340939;	1080	05/15/2025	Kalingasan, Kirk	45.20 USD transaction reported delivered to a wrong address, old address was used. TM asked the right address, cleared all old addresses. Educate cx what causes an old address to be used. Outcome pay out. Resolved. Additional request received is to cancel automatic payment.	I had a very nice experience with your customer service today, very helpful, she is in control, she's a good agent, you are lucky to have her!
ROXAS	NA Identity	Flotildes, Realyn	00035094291747502050	510	05/17/2025	Bombales, Unica Venice	Dispute Filing	She did a great job using logic, unlike many customer service representatives who struggle with that. I think she's a terrific employee, and I just wanted to let you know.
ROXAS	NA Disputes	Fernandez, Shaira Mae	00035190211747165875	1500	05/13/2025	Dagumanpan, Arjade	The customer wanted to cancel some of his automatic payments.	She did a good a job, She was very patient and very professional. An excellent service.
ROXAS	NA Disputes	Ariaga, Trixie	00035097431746388989	545	05/05/2025	Dagumanpan, Arjade	Concern about an email that she had received if it was fake or not.	She was very kind, I just want to give her praise for what a great job she did for me.
MANILA	NA Disputes	Cruz, Anakin Lance	5602756816609598050	n/a	05/17/2025	Donato, Kariz	Dispute Inquiry	I wanted to speak to you about Kin. I just wanted to tell you what a great customer representative he is. He was kind, sweet and very understanding. He was very caring about the customer. He helped me with my case and promised to escalate it. He also sent me emails and everything. He was very patient with me. He was amazing! I love PayPal!
MANILA	NA Disputes Debit Card	Valdez, Jay Anne	00035225021747351643	2088	05/15/2025	Alvaran, Irish Nicole	PPDC Cash a Check	She is the most sweetest patient kind of girl I have ever dealt with.
MANILA	NA Disputes Debit Card	Peria, Amiel Paulo	00035280011746284498	1638	05/03/2025	Alvaran, Irish Nicole	PPDC General Inquiry	He was very polite, and I would like him to be recognized for that. He was just so nice.
MANILA	NA Disputes Debit Card	Rendora, Angela	06000290521746222254	557	05/02/2025	Alvaran, Irish Nicole	Cx expecting to receive a money from her friend. Her friend had already sent a text message stating that she had already sent it to the account.	She is very helpful and patient. She speaks clearly and helped me a lot.
MANILA	NA Identity	Labrador, Micil	5622504992587101340	780	05/14/2025	Matutina, Julie Anne	Disputes Filing	I would like to say that the lady was so nice. I was so worried then she assured me I have nothing to worry about. She relief my worry and did everything. I would like to give her a big hug. I would like to thank you guys for taking care of me.
MANILA	NA Identity	Coton, Rodel Jay	00035397331747434714	324	05/16/2025	Matutina, Julie Anne	Report Fraud or Spoof / Profile Changes	He did an outstanding job. He did exactly want I wanted.
MANILA	NA Identity	Labrador, Micil	00035176981747434653	875	05/16/2025	Matutina, Julie Anne	Report Fraud or Spoof	I like to say that I appreciate the person who took my call. She made my day and provided best customer service.
MANILA	NA Identity	Valenzuela, Johanna Coleen	06000436911747413504	535	05/16/2025	Matutina, Julie Anne	Add Card	CJ she was ultimately so thorough so kind and she knew exactly what she's doing. She performed security check. I have called previously but she's the only one she helped me. It's a good thing to have Cj who knows exactly what's he's doing is something I appreciate. We couldn't find.
MANILA	NA Identity	Francia, Louella	06000106051747159934	1980	05/13/2025	Matutina, Julie Anne	Add card / Update card	I would like to express my appreciation for the patience and help Ella provided to me. I'm glad that she didn't hang up on me. I really like PayPal I'm so glad to have you guys.
MANILA	NA Identity	Yabut, Sharon	06000575431746132475	915	05/01/2025	Matutina, Julie Anne	Password Login Issue	All I want to say is she did a good job. I am 78 yrs. and I'm having issues with my finger print. I wanted to use PP to send money but it's very difficult for me. I appreciate the person I spoke with she was very nice.
MANILA	NA Disputes	Cagascas, Kyla Camille	no recording	no recording	05/13/2025	Leal, Maria Jasmin	Dispute filing	She's wonderful employee. She was incredibly helpful.
CEBU	NA Disputes	Leyson, Mary Ann	06000275491746552954	878	05/06/2025	Campo, Jayson	CX is calling to set her card as the preferred funding source for her autopay to Google. TM checked and updated the payment method for it and sent email how CX can check the active billing agreements on her account so she can also check and remove those she doesn't need. TM also canceled some billing agreement as CX requested. CX then commended the TM for the help.	"She's very helpful, I can understand her very clearly as you as well... She corrected it all for me, it was very assuring."
CEBU	NA Disputes	Tapic, Rozanne Razel	06000314091746482233	1524	05/05/2025	Campo, Jayson	CX is calling to check the status of a transaction and he has a transaction ID. TM checked and confirmed that it's only a payment attempt and that the transaction ID has no result. CX determined that there is not enough funds in his bank and TM advised CX to check with his bank to also verify that the transaction did not go through. CX then asked for a supervisor for commendation.	"You have a terrific employee. I want you to know that the service she provided is outstanding, it was exceptional. I just want you to know how valuable she is to you guys at PayPal."
ROXAS	NA Identity	Peralta, Mario Francisco	1742319282533094890	230	05/15/2025	Gavino, Tranquilino III	Transaction Inquiry	I wanted to thank the agent its may daughters first time. thank you and let you know .
ROXAS	NA Identity	Pendon, April Joy	4812283000400261919	660	05/15/2025	Patricio, Sidney El Cid	Dispute filing	i wanted to pay a complement to a work well done. an excellent job, kind and patient
MANILA	NA Disputes	Querobines, Jenelyn	00007075841746207932	1356	05/02/2025	Leal, Maria Jasmin	AH called in about issues transferring her funds. TM educate the customer that the funds was transferred to another PP account listed under her name so TM assisted the customer to login to that account and successfully accessed the money.	Jen is an amazing customer representative!
CEBU	NA Disputes	Alinabon, Carla	5576321428236124311	1137	05/10/2025	Gatlabayan, Jammy Rose	Dispute inquiry	"I just to give the previous representative an extra thanks and I think she deserves a raise because she was so kind and sweet to walking me through because I don't know these stuffs and you guys have good people working for you."
ROXAS	NA Identity	Sano, John Paul	*2003446691730185949	401	05/01/2025	Gavino, Tranquilino III	Transaction Inquiry	I wont shop without you guys I tell everyone to use PayPal. I just wanna say that John was very professional listen to what I have to say, very informative and active in getting everything straighten out for me. He should be valued
ROXAS	NA Identity	Peralta, Mario Francisco	*1417641651904823142	455	05/01/2025	Gavino, Tranquilino III	Profile Changes	I need to tell you couple of things I call back and I got the best representative and his name is lei I praise him he is outstanding please give him a raise or give him a lunch or something. He give me peace of mind.
ROXAS	NA Identity	Peralta, Mario Francisco	*1777279448150873405	560	05/15/2025	Andrada, Aliyah Joy	Profile Changes	I just to tell you how wonderful he is in his job, I would like to give him a pat on a back to express how thankful I am in helping the old woman. Please give him my big THANK YOU!!!
ROXAS	NA Disputes	Ellan, John Rey	5324960350056649656	1740	05/14/2025	Romulo, Chaineevi	Dispute Inquiry	have been talking to Jhon and he has been very very helpful and he is very excellent , he resolve my concern .
CEBU	NA Identity	Villacampa, Ricky	00035292281747086222	2960	05/12/2025	Alcober, Kyle Matthew	Customer has issue with passing the security check because he only has a landline.	I'd like to give her a five star rating 'cause she's very helpful. I wanted to really give her a good rating.
ROXAS	NA Disputes	Ofalla, Georlene	1254459394722737911	720	05/15/2025	Chua, Tania Kaye	Billing Agreement	She was very helpful and I wanted to let you know that!
CEBU	NA Disputes	Alinabon, Carla	2204259126070532890	537	04/29/2025	Gatlabayan, Jammy Rose	File a dispute	"I just wanted to let you know that Carla took care of me, she was wonderful, she knew what she was doing. I appreciate all the help she gave me."
CEBU	NA Disputes	Adventurado, Mhary Antoinette	5429338461740442511	659	05/11/2025	Gatlabayan, Jammy Rose	Add funds	I just wanted to let you know that Mhary did a fantastic job today, I'm not a very tech savvy person but she was very patient. She did an amazing job today"
MANILA	NA Disputes	Cabaluna, Sofia Nicole	00035562371746995766;	1680	05/12/2025	Dailisan, Maribel	Access funds issue and log in ( cleared risk )	She is AMAZING. She resolved everything, I cannot tell you enough and I am not exaggerating, she is super amazing, 11 out of 10!
MANILA	NA Disputes	Bedro, Joshua	00007077991744821019;	1380	05/13/2025	Dailisan, Maribel	PP-R-FXV-574818712 and PP-R-BCJ-574818625 inquiry	The customer support is amazing! He turn bad to good, just grateful for making me smile.
ROXAS	NA Identity	Zolina, Ma Vhency Rose	6036363600045496506	620	05/14/2025	Patricio, Sidney El Cid	login issue	I wanted to tell you how much of a great help she's been. she was good.
MANILA	NA Identity	Laureta, Danica	1786759159506734721	900	05/03/2025	Melgar, Paul Rendon	Dispute filing	I like to acknowledge the professional with Nica. She, polite, courteous, very knowledgeable, i want to commend her.
ROXAS	NA Identity	Alameda, Kimbert	*06000257201747069206	533	05/12/2025	Belvis, Kyra	Dispute Filing	I would like to leave good feedback for Kim. He did a great job, and he answered all my concerns and did all the job right away. That means a lot he knows what he's doing, he's very friendly, he expresses himself very courteous and simply very nice person i could tell right away.
ROXAS	NA Identity	Azarce, Nikko	*00007010041747065870	548	05/12/2025	Belvis, Kyra	Transaction Inquiry / cx keeps getting a charge and has no idea what it is. teammate was able to clarify the charge	I just want to pass on how much I appreciate Nik on the call today. I've been going on around with the automated system trying to get this taken care of and i am so grateful that i called in and got Nik because he was very professional and a wonderful help.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'1317024456862430555	1180	05/07/2025	Aminoso, Jessa	dispute filing	Jon was kind and respectful.
ROXAS	NA Disputes	Bordan, Jon Bonjam	'1313320062662572328	600	05/12/2025	Bautista, Keneth	dispute filing	Jon was extremely helpful . professional . answered my questions.I feel so much better.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'06000271741746810256	1677	05/09/2025	Barredo, Rea	The customer contacted about a dispute and the teammate was able to resolve the case in buyer's favor and then deliver the good news.	She's fantastic! She took great care of me and my case. She truly cares, and she's so nice. I'm very happy—I will use PayPal for my purchases because I feel protected.
MANILA	NA Disputes	Arica, Bianca Joy	1575629660229475105	7502155432359700019	05/08/2025	Arce, John Lester	cx called in wanted to know why her order is still pending because she used the option 4 installment plan to order the hat but up until now it is still showing pending.	Bianca was just absolutely, I love her phone demeanor, she was kind, she was so professional, she told me everything I need to know and I didn't even ask her about it. She's absolutely kind.
ROXAS	NA Disputes	Fernandez, Shaira Mae	'06000524061746796032	2340	05/09/2025	Barredo, Rea	The customer contacted regarding a charged in her account. The teammate filed a dispute for the customer.	I just want to thank the agent that I spoke to. She was very helpful, my case was a messed but she was able to resolve it for me. So thank you very much.
ROXAS	NA Disputes	Ginoy, Gidion	2106801221679308972	450	05/13/2025	Bautista, Lea	Log in	I was in so much distressed and jun gave me wonderful customer service.
ROXAS	NA Identity	Cabugao, Peter Kent	06000273711747071383	364	05/12/2025	Bombales, Unica Venice	Manage Card	I wanted to let you know that the gentleman who just helped me was fantastic. He did exactly what I needed, so I definitely wanted to make sure his efforts were recognized.
ROXAS	NA Identity	Billones, Vince Matthew	06000425321747067137	641	05/12/2025	Bombales, Unica Venice	Dispute Filing	He showed patience, helped those who were frustrated, and was very good at dealing with people who are concerned. Yet, he made it easy to work with him. It's really amazing!
ROXAS	NA Identity	Billones, Vince Matthew	06000150171746557246	944	05/06/2025	Bombales, Unica Venice	Login Issues	Give him a raise! He made things go so quickly and smoothly... I cannot thank him enough. He brought cheer to a 75 year-old lady. He is wonderful.
ROXAS	NA Identity	Villanueva, Carmela	06000260891747069707	2016	05/12/2025	Borres, April Joy	The customer is calling about an issue with the PayPal application, as she is unable to log into her account. Her need behind the need is to complete a transaction.	I just wanted to say that I had the most wonderful experience today. Chloe was so helpful and knowledgeable. She is so awesome.
CEBU	NA Disputes	Mancia, Francis Kate	00035054541747082805	526	05/12/2025	Delos Reyes, Chanel Gayle	Cx calling about purchase made, item still not received. Cx does not trust vendor and cx wants to file dispute.	I just wanted to comment that I think he's excellent I and I want to give him a positive review. When he answers the phone, his tone of voice was positive and uplifting. Also he was very expeditious in resolving my issue. He is very good.
ROXAS	NA Disputes	Liganzon, John Loren	7503281138993006190	984	05/11/2025	Basa, Judyleen	Customer requested to cancel the transaction on the account because the amount taken was higher than the amount he authorized. Teammate filed a dispute for the excess charge and delivered great news since it was instantly refunded.	He is a big asset to your company. He is paying attention, he is polite and I wanted to say that he is an excellent worker and I really appreciate him. I'm so glad that he answered the phone.
ROXAS	NA Disputes	Tuyay, Shantal	7503566526684924196	877	05/12/2025	Basa, Judyleen	Customer was reporting a transaction she made since the seller was not responding to her for updates of the item. Teammate filed a dispute and provided claim phase timeframe.	I just wanted to let you know guys that I think all of your employees and everyone involved with PayPal was amazing.
ROXAS	UK Disputes	Tuyay, Shantal	7503202416537438245	1530	05/11/2025	Basa, Judyleen	Customer would like to update all the information on the account especially the financials. Teammate performed override. Customer successfully updated the bank on the account and released the funds on hold on the account.	She made it easier for me. She is very sweet, she handled my concern very easily. I just wanted to let you know that she did a great job.
ROXAS	NA Identity	Bolido, CJ Merc Demver	00035562911746883608	1168	05/10/2025	Basa, Judyleen	Customer wanted to log in to her account however the account information was not updated. Teammate updated the email, phone number etc. Customer successfully logged in to the account.	I just wanted to say that this is the first time I contacted and having an issue with the account. Kevin was amazing and he assisted me all throughout.
ROXAS	NA Identity	Pacardo, Charlane	2096112781804376418	1200	05/12/2025	Patricio, Sidney El Cid	transaction inquiry	I want to give her a good review. She was able to answer my questions, and she is very patient with me. She was wonderful!
CEBU	NA Disputes	Mancia, Francis Kate	06000621781746981700	562	05/11/2025	Delos Reyes, Chanel Gayle	Cx calling about wrong payment sent, she wants to request money back and needs assistance.	He is awesome. I have tried to get through my problem with other ones before and he just fixed my problem instantly. I just feel that he would really want to help me and he was awesome. He needs a raise.
CEBU	NA Disputes	Benlon, Arvin Jay	00035386391746894375	1172	05/10/2025	Delos Reyes, Chanel Gayle	Cx calling about setting up card to the account, card was previously cancelled and reissued a new one.	I just wanna say your representative was an angel. He walked me through it and it went smoothly. He deserves a raise.
ROXAS	NA Identity	Ignacio, Samantha Mari	*1871176783397618157	560	05/09/2025	Andrada, Aliyah Joy	Dispute Filing	She listened and she understood my situation. She know her job and taken taken to my concern, I appreciate people like her she is a good employee to your company.
ROXAS	Global Pay Later	Ortencio, Steven Keith	'1562547635421855930	1548	05/11/2025	De Guzman, John Vincent	Multiple account concerns	I just had a pleasure speaking with steve, he was very patient and knowledgeable.
MANILA	NA Identity	Sumagaysay, Jan Alfred	06000446071745873601	4121	04/28/2025	Bon, Debbie	Customer had experienced issues with their PayPal account, specifically with linking their cards and transferring funds. They have multiple cards with different balances and are having trouble keeping track of which card has which balance. TM provided a walkthrough on how the cx can link their cards and transfer funds to their bank account.	He is professional, articulate and calming. He is kind, diligent and provided a walkthrough. He is a treasure in your company.
MANILA	NA Identity	Delos Santos, Alexander	06000044581746908779	1455	05/10/2025	Lambot, Mary Ann	Cx was calling to close the account because of the charges being taken out from her account every month. Cx mentioned that she disputed it with PayPal to stop the charge but it's always being denied because they are saying it was authorize and the payment is still being taken out. Tm transitioned the case to INR and informed the cx about the dispute time frame.	" The young man that I was talking to has been extremely helpful to me today. I have been trying to get this resolved for months now and had decided to close my account to stop this, and this young man in just a matter of minutes on the phone has taken care of it and I just want to commend him. "
MANILA	NA Disputes	Lucero, Sherilyn	06000617901746462077	636	05/05/2025	Ricohermoso, Florenda	CX called in to checked a transaction that keeps on charging them every month. TM cancelled the billing agreement with the merchant.	She is polite, accurate and it's a pleasure to speak to someone like that.
MANILA	NA Disputes	Sauro, Sheryl Kay	2141133190466877471	894	05/10/2025	Dumangeg, Riel Mae	Cx received a message saying that PP was hacked and she's calling about it multiple times. Cx talked to someone that don't understand English.	KC was excellent. She deserves to be promoted, she was kind and efficient and I really appreciated all of that. She deserves 5 gold stars. If you need me to go to PP to give the 5 gold stars, I will.
MANILA	NA Disputes	Amil, Jayvi	06000573541746480422;	600	05/06/2025	Leal, Maria Jasmin	Cancel automatic payment. Reference: B-33L11717W85376157	Jayvi is professional, he made my problem his problem and he corrected it. He is the best example of a best employee, extremely knowledgeable!
CEBU	NA Disputes	Heramis, Fern	1623565073820611947	450	05/10/2025	Jamolin, Zemlester Aaron	Cx called in to cancel a payment he made yesterday. He only authorized $29 but when he placed the order, it's around $50.	I want to compliment her to you and say that she did a wonderful, efficient and quick job. She and all the other employees like her the are reason I keep shopping through PayPal for my protection. Thank you very much!
CEBU	NA Disputes	Nacario, Ann Carmelle	1292454309537956617	1139	05/10/2025	Jamolin, Zemlester Aaron	cx called in because the light he purchased is not working. he paid for $59 for the light but it doesn't work.	She's very patient at times that I don't understand. She explained to me two times and she's very good. Excellent customer service. I appreciate it!
MANILA	NA Disputes	Castro, Mutya Danica	00007109811746626432	1080	05/10/2025	Dailisan, Maribel	Close account. Cx normally pay things online using credit card and when noticed PayPal on their statement called to close PP.	I'm delightful with the helped I got today. Dana is very helpful and very supportive. Very polite and patient . I appreciate her so much.
MANILA	NA Disputes	Bedro, Joshua	00035384661746474481;	1260	05/05/2025	Dailisan, Maribel	Fraud reported. 2 transactions reported, PPBP activated. PW change initiated. See cases uploaded:PP-R-SQJ-574005848 and PP-R-TTP-574005687.	Josh did a wonderful job, he locked the payment involving bogus vendors and I appreciate what he did so much. Whoever is recruiting you are doing a great job!
MANILA	NA Disputes Debit Card	Garcia, Gennevieve	1206107911187414049	1274	05/09/2025	Lumabad, Donald Jay	PPDC unauthorized transaction. Withdrawal fees	She was delight! I want to give her good feedback. She walked me through the whole thing. This is my first time in calling you guys and I am really satisfied with your service!
ROXAS	NA Identity	Francisco, Jerico	00035240661746803509	538	05/09/2025	Dadivas, Cleiah Mae	cx calls because her money transfer to her card from PayPal cannot go through because of issues in her card. She talks with the first TM for almost 45mins, but the CX says the TM drops the call. when I check the card was already added and confirmed, I just run CARE and ask the CX to try the transfer again.	I want to let you know that he is amazing. He didn't argue with me and tried his best to fix my issue today.
CEBU	NA Disputes	Benlon, Arvin Jay	00035540671746469643	931	05/05/2025	Delos Reyes, Chanel Gayle	Cx calling about item received that was different, cx want to return for refund, case was denied.	Commendation call
ROXAS	NA Disputes	Llegue, Bench Rhamsey	00035551931746108036	952	05/01/2025	Chua, Tania Kaye	Dispute Filing	I just wanted to say how happy I was with him. He resolved my concern.