ROXAS – SYSTEM DOWNTIME (RAW)

TM NAME	SHIFT DATE	START TIME	END TIME	ISSUE	REMARKS
Teodosio, Jean	12/19/2025	12:50 PM	12:54 PM	No Audio - PDA/ other tools still functional	No audio
Sta Romana, Jett	12/19/2025	10:55 AM	11:06 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and closed | Restart Citrix, reported to WF allan
CabalQuinto, Shayne	12/19/2025	12:27 PM	12:33 PM	Citrix Froze - CONTACTS DISCONNECTED	Moving from 5th to 3rd during lunch break.
CabalQuinto, Shayne	12/19/2025	11:24 AM	11:28 AM	Citrix Froze - CONTACTS DISCONNECTED	Citriz froze
Dumali, Marjorie	12/19/2025	12:31 PM	12:36 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix /PDA/AVAYA disconnected | change station
Billones, Vincent Paul	12/19/2025	1:06 PM	1:10 PM	Citrix Froze - CONTACTS DISCONNECTED	audio issue cx no respond contact is disconnected.
Teodosio, Jean	12/19/2025	12:25 PM	12:36 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	transfer from 5th fl to 3rd fl
Teodosio, Jean	12/19/2025	7:58 AM	8:03 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze
Billones, Vincent Paul	12/19/2025	12:35 AM	12:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix/Froze contact not disconnected. change station on 3rd floor
Baguioro, Chybelle	12/19/2025	12:15 PM	12:28 PM	Citrix Froze - CONTACTS DISCONNECTED	TRANSFERRED TO 3RD
Baguioro, Chybelle	12/19/2025	11:47 AM	11:53 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze and disconnected | unable to hear cx from the other line after sysdown | contact disconnected
Baguioro, Chybelle	12/19/2025	8:28 AM	8:29 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA ERROR | AVAYA, VPN AND PDA GOT DISCONNECTED AFTER BREAK.
Baguioro, Chybelle	12/19/2025	7:42 AM	7:44 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix FROZE | PDA ERROR WHILE ON READY
Baguioro, Chybelle	12/19/2025	7:12 AM	7:21 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix disconnected | CHANGE PC
Ciudad, Jerebel	12/19/2025	12:11 AM	12:20 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix error needed to restart after floor change
Ciudad, Jerebel	12/19/2025	11:52 AM	11:58 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	citrix kickout after lunch
Ciudad, Jerebel	12/19/2025	10:28 AM	10:33 AM	Citrix Disconnected/PDA/Denali Error - after Break	citrix kick out after break
Capurcos, Joan	12/18/2025	8:21 AM	8:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix freeze / Avaya freeze / citrix disconnected whille on call
Esteban, Janelle	12/18/2025	7:23 AM	7:27 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Dizon, Arnel	12/18/2025	4:18 AM	4:23 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Denosta, Aprilyn	12/18/2025	10:02 AM	10:10 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Dizon, Arnel	12/18/2025	8:18 AM	8:32 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Esteban, Janelle	12/18/2025	8:24 AM	8:32 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Julian, Kristine Rose	12/18/2025	9:53 AM	9:59 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Bunol, Alvin Joshua	12/18/2025	9:57 AM	10:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Billones, Vincent Paul	12/19/2025	9:52 AM	9:56 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix/Froze contact is disconnected.
Hiloma, Ronalie	12/18/2025	9:15 AM	9:19 AM	No Audio - PDA/ other tools still functional	no audio while speaking with the customer (customer is using website to contact us )
Valencia, Paulyn Rose	12/19/2025	9:43 AM	9:53 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze while on ready// PDA error// tried to stamp for ready but citrix then disconnected// reported the system issue to WF allan and repulled up the tools again
Olanga, Jolimae	12/18/2025	9:24 AM	9:27 AM	Avaya Issue - Freeze	Shift Date: Dec 18, 2025 Start Time: 9:24AM End Time: 9:27AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Avaya error while on chat Account Number: 2065173225748387831 Pod Number/Letter: 24|G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace
Tenales, John Rey	12/18/2025	8:35 AM	8:48 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/18/2025 Start Time End Time: 8:35 AM - 8:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya, PDA disconnected Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX Account Number: 1185492887105637222, 5318562219500150870
Espejo, Renalyn	12/18/2025	8:22 AM	8:26 AM	Avaya Issue - Freeze	Avaya Froze during call . No audio. Kicked out citrix.
Honrado, Kristel Danielle	12/18/2025	7:00 AM	7:12 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: December 18, 2025. Start Time End Time: 7:00 AM - 7:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): During Async system issue| Citrix disconnected| was able to access Citrix without setting up| Account Number: 5581862869721367691 Pod Number/Letter: 27 | A Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: N/A Assisted by: Coach Grace
Denosta, Marrianne	12/18/2025	7:54 AM	8:00 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: December 18,2025 Start Time End Time: 7:54 AM - 8:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch. Account Number: N/A while on lunch Pod Number/Letter: 27/C Production Floor: 5F VPN Used: PHX GSD Ticket Number:
Flotildes, Realyn	12/18/2025	7:55 AM	7:57 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: December 18,2025 Start Time End Time: 7:55 AM - 7:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch. Account Number: N/A while on lunch Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: coach Kruzxanne EID: 430580
Arevalo, Jolina	12/18/2025	7:52 AM	8:08 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's citrix froze and she was kicked out from it. The call was not disconnected so teammate needs to pullup her citrix and tools to assist the customer while on system down.
Marcelino, Joselle	12/18/2025	6:44 AM	6:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: December 18, 2025 Start Time End Time: 06:44-50 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: 2265790598479288090 Pod Number/Letter: 27-B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Palomo, John Paul	12/18/2025	6:47 AM	6:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: 12/18/2025 Start Time End Time: 6:47 AM - 6:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze / PDA Denali error while on Chat. I have to stamp logout to avoid further messages from the chat because it's already lunch time. Account Number: N/A Pod Number/Letter: 24/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: Allen
Olanga, Jolimae	12/18/2025	5:07 AM	5:32 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: Dec 18, 2025 Start Time: 5:07AM End Time: 5:32AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change of pod Account Number: While on break Pod Number/Letter: 26|E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Iguin, Harlyn Mae	12/18/2025	8:14 AM	8:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was kicked out from citrix after it froze. The call was disconnected but teammate need to restart her PC because she can't click anything even outside citrix.
Valencia, Paulyn Rose	12/19/2025	7:08 AM	7:14 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix disconnected// need to transfer station and need help to repull up tools again
Tulale, Mae Con	12/18/2025	6:18 AM	6:21 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 18, 2025 Start Time End Time: 6:18 - 6:21 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen mtulale - 431971
Bunol, Alvin Joshua	12/18/2025	8:24 AM	8:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	n/a
Colesio, Edberg	12/18/2025	8:23 AM	8:41 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was kicked out from citrix and he can't click anything. Teammate tried to pull-up another citrix but still gets an error. Advised the teammate to change station.
Magbanua, Ailyn	12/18/2025	7:37 AM	7:42 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate's citrix was disconnected while on lunch.
Baguioro, Chybelle	12/19/2025	7:12 AM	7:21 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix disconnected | CHANGE PC
Dela Torre, Ivan Kyle	12/18/2025	8:00 AM	8:03 AM	Citrix Froze - CONTACTS DISCONNECTED	kicked out from citrix, cx unaudible, pulled up avaya,pda error
Berdandino, Rosalie	12/18/2025	7:27 AM	7:30 AM	Citrix Froze - CONTACTS DISCONNECTED	kicked out of the citrix// hard reset.
Generale, Lieza	12/18/2025	7:45 AM	7:50 AM	Citrix Froze - CONTACTS DISCONNECTED	kicked out of citrix
Ocumas, Christine	12/18/2025	7:40 AM	7:45 AM	Citrix Froze - CONTACTS DISCONNECTED	kicked out of citrix
Abajar, Allysa	12/18/2025	7:12 AM	7:25 AM	Avaya Issue - Freeze	Teammate had to restart PDA, can't receive calls.
Tindog, Laiza Mae	12/18/2025	7:18 AM	7:22 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze || kicked out from citrix
Diaz, Jessirie	12/18/2025	7:16 AM	7:19 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze || can't hear cx
Juarez, Andrei	12/18/2025	7:54 AM	8:23 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	n/a
Berdandino, Rosalie	12/18/2025	3:21 AM	3:23 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA denali error
Beluso, Jhenice	12/18/2025	5:53 AM	6:07 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	n/a
Tindog, Laiza Mae	12/18/2025	3:16 AM	3:20 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze || PDA error
Baranda, Patricia Ann	12/18/2025	5:50 AM	5:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze. Still have an active call. Teammate was able to continue with the call since citrix did not kicked her out.
Begona, Maricar	12/18/2025	3:06 AM	3:10 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	VPN diconnected, can't hear cx, citrix froze
Magluyan, Grace Alondra Joy	12/18/2025	7:50 AM	7:55 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate did not exceed 5 minutes.
Nedula, Cleo Mariz	12/18/2025	3:08 AM	3:12 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze, avaya diconnected, can't hear the customer on the other line.
Fundal, Riny Lance	12/18/2025	5:13 AM	5:16 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze with active call. Teammate was able to go back right away since he was not kicked out.
Magluyan, Grace Alondra Joy	12/18/2025	6:12 AM	6:18 AM	Avaya Issue - Freeze	Took time to pull up Avaya and Tools
Parreno, Mark Anthony	12/18/2025	5:38 AM	5:46 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and got kicked out. Teammate had to pull up citrix again. with active call.
Cadigal, Christopher	12/18/2025	5:43 AM	5:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze and kicked out after few minutes. Teammate has an active call 1227925669391848044. Teammate had to pull up citrix again.
Deocampo, Kelvin James	12/18/2025	7:39 AM	7:42 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix kickout need to restart but call still connected
Amparo, Ana Roces	12/18/2025	5:42 AM	5:47 AM	Citrix Disconnected/PDA/Denali Error - after Break	AVAYA freeze after Break.
Dela Cruz, Mary Joy	12/18/2025	7:25 AM	7:34 AM	Avaya Issue - Freeze	Citrix froze and kicked out / avaya disconnected and vpn / re start Citrix and tools
Bandellon, Razel Ann	12/18/2025	8:17 AM	8:23 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Palsario, Erica	12/18/2025	8:18 AM	8:27 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate's citrix froze while assisting the customer. Teammate had to restart the PC since the applications were unclickable. Tools affected: Citrix Disconnected/ PDA/ Avaya
Alvero, Eleandro	12/18/2025	5:49 AM	5:58 AM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix disconnected and PDA error. Need to pull up Avaya and Citrix again.
Tayco, Khevin	12/18/2025	5:40 AM	5:55 AM	Avaya Issue - Freeze	Citrix froze and got kicked out. Teammate had to pull up citrix again.
Alojado, Geoven	12/18/2025	4:19 AM	4:30 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze Avaya got disconnected
Julian, Kristine Rose	12/18/2025	5:50 AM	6:05 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	none
Diaz, Frenmar	12/18/2025	6:30 AM	6:34 AM	Avaya Issue - Freeze	The system issue was resolved, and the teammate was able to go back on ready.
Montalban, Lorebe	12/18/2025	5:48 AM	5:55 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate experience system issue during break.
Dalumpines, Athea Trisha	12/18/2025	5:43 AM	5:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate has her CITRIX disconnected while on break. Needed to pull up tools.
Celino, Ar Brian	12/18/2025	8:06 AM	8:09 AM	No Audio - PDA/ other tools still functional	Citrix froze and unable to hear cx
Espinosa Jr, Mervin	12/18/2025	5:43 AM	5:51 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate had CITRIX freeze and PDA error, while he is on BREAK.
Escalada, Johann Mikhail	12/18/2025	7:31 AM	7:31 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Torre, Kin Bryan	12/18/2025	7:25 AM	7:26 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate's PDA error while on lunch.
Bantigue, Jonna Mae	12/18/2025	3:26 AM	3:42 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Ayuda, Ma Victoria	12/18/2025	5:41 AM	5:52 AM	Citrix Disconnected/PDA/Denali Error - after Break	Teammate was on Break when she experience system issue (PDA error)
Bueno, Patricia Nicole	12/18/2025	7:02 AM	7:07 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Valenzuela, Keziah Mae	12/18/2025	7:33 AM	7:36 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared
Binag, Roxan Joy	12/18/2025	7:04 AM	7:18 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Adodoli, Karl Howen	12/18/2025	5:41 AM	5:50 AM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX was disconnected and PDA error, Teammate needs to pull up AVAYA and CITRIX while he is on Break.
Frugalidad, Cristina	12/18/2025	8:00 AM	8:11 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	At 08:00 AM TM's citrix froze during an active call | relaunched citrix (NA AZURE) and tried assisting the cx | call resolved | relaunched TM's Denali
Didulo, Liezel	12/18/2025	7:01 AM	7:10 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Alayon, Alyn Joy	12/18/2025	7:11 AM	7:23 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	n/a
Bajande, Jemima	12/18/2025	7:05 AM	7:15 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Pinaroyo, Rica Mae	12/18/2025	7:11 AM	7:28 AM	Citrix Latency - Change Citrix Server	N/A
Hermosisima, Zacharie James	12/18/2025	7:44 AM	8:01 AM	Citrix Disconnected/PDA/Denali Error - after Break	Tm experienced a downtime on break. Was about to set up but coach is still on break, I vouched for it to let the TM set up and go on ready
Graciadas, John Wilbert	12/18/2025	5:33 AM	5:46 AM	Citrix Disconnected/PDA/Denali Error - after Break	Teammate experience system sown while on Break
Bantigue, Jonna Mae	12/18/2025	7:26 AM	7:48 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Encina, Felix John	12/18/2025	5:42 AM	5:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate did not exceed 5 minutes of system down.
Flotildes, Realyn	12/18/2025	2:57 AM	3:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experienced a downtime during transfer. citrix didn't mirror.
Visto, Josellel	12/05/2025	2:49 AM	3:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experienced a downtime during transfer. citrix didn't mirror.
Diaz, Frenmar	12/18/2025	7:52 AM	7:57 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Devibar, Juselle Rey	12/18/2025	5:38 AM	5:39 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate did not exceed the 5 minutes system down.
Tanuyan, Zephamor Borrish	12/18/2025	6:55 PM	7:05 PM	Citrix Froze - CONTACTS DISCONNECTED	SHIFT DATE: 12/18/2025 START TIME: 6:59 AM END TIME: 7:05 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: Avaya slow to pull up ISSUE: Citrix Froze/Avail ACCOUNT NUMBER: N/A TICKET NUMBER: POD:27-E VPN USED:PHX REMARKS
Mercado, Rozeth	12/18/2025	6:13 AM	6:40 AM	Citrix Disconnected/PDA/Denali Error - after Break	The system issue was resolved, and the teammate was able to go back on ready.
Tulale, Mae Con	12/18/2025	2:46 AM	3:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experienced a downtime during transfer of PODS. Citrix session didn't mirror.
Almasol, Shaira Rose	12/18/2025	5:55 PM	6:10 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM NAME: Shaira Rose Almasol SHIFT DATE: 12/19/2025 START TIME: 5:58 AM END TIME:6:08 AM ISSUE: Citrix Kicked out while on lunch ACCOUNT NUMBER: NA POD NUMBER-30 POD LETTER- A PRODUCTION FLOOR: 3rdfloor VPN USED- PHX Remarks: restart citrix and VPN
Oliveros, Christine	12/18/2025	7:30 AM	7:41 AM	No Audio - PDA/ other tools still functional	, 7:30 VPN citrix froze disconnected when reestablished cant hear cx, 7:34 delivered ghost spiel ended the call, avaya no sound, needs to logout and pullback
Magdaluyo, Claire Mae	12/18/2025	2:50 AM	2:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experienced a downtime during transfer of PODS. Citrix session didn't mirror.
Mercado, Jason	12/18/2025	7:28 AM	7:39 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate experienced a PDA error while on lunch. He tried to click ‘Ready,’ but it only kept loading, so he restarted his AVAYA and VPN and then set up his PDA again. It took a while for his AVAYA to pull up.
Nepomuceno, Shenie	12/18/2025	6:00 AM	6:10 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM NAME: snepomuceno SHIFT DATE: 12/18.2025 START TIME: 06:01 AM END TIME: 06:06 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: n/a ISSUE: Citrix disconnected while on lunch ACCOUNT NUMBER: n/a TICKET NUMBER: n/a POD: 29-C VPN USED: PHX REMARKS: n/a
Calsena, April Dexter	12/18/2025	5:45 AM	6:10 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM Name: acalsena SHIFT DATE- 12/18/2025 START TIME- 5:48 AM END TIME- 6:07 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- ISSUE- PDA error while on Lunch ACCOUNT NUMBER: TICKET NUMBER- POD-30 E VPN USED- PHX REMARKa
Rance, Clem	12/18/2025	6:55 AM	7:14 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	PC Shutdown | Cx Disconnected Due To System Issue.
Algoso, Kyla Joy	12/18/2025	6:42 AM	7:09 AM	Citrix Latency - Change Citrix Server	TM experienced a PDA error and citrix froze while on chat. Assisted pending chats before restarting citrix as it still experiencing latency
Esporma, Hannah Mae	12/18/2025	5:35 AM	6:05 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM Name: hesporma SHIFT DATE- 12/18/2025 START TIME- 5:38 AM END TIME- 6:01 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- PDA Error while on Lunch ISSUE- PDA error while on Lunch ACCOUNT NUMBER: TICKET NUMBER- POD-30 D VPN USED- PHX REMARKS
Algoso, Kyla Joy	12/18/2025	2:40 AM	3:03 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a system issue when transferring POD during break. Citrix didn't mirrored.
Pagsuguiron, Rachel	12/18/2025	5:45 AM	6:00 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Rachel Pagsuguiron SHIFT DATE-12/18/2025 START TIME-5:45 AM END TIME- 6:00 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- Just got back after lunch ISSUE- Error in denali ACCOUNT NUMBER- TICKET NUMBER- POD-30-F VPN USED-PHX REMARKS-
Berry, Jean	12/18/2025	5:55 AM	6:00 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM NAME: jeaberry SHIFT DATE: DEC 18 START TIME: 5:55AM END TIME: 6:00 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: ISSUE: CITRIX DISCONNECTED WHILE ON LUNCH ACCOUNT NUMBER: N/A TICKET NUMBER: N/A POD: 29 D VPN USED: PHX REMARKS:
Olivas, Johanna	12/18/2025	6:47 AM	6:54 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Bacarro, Hanna Khate	12/18/2025	7:41 AM	7:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA Error
Frial, Dave Lee	12/18/2025	5:25 AM	5:50 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Dellava, Angelica Mae	12/18/2025	7:25 AM	7:27 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	error while on lunch needs to set up PDA and AVAYA
Empeno, Alleah Camille	12/18/2025	7:24 AM	7:40 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix disconnected still in call
Arboleda Jr, Arnel	12/18/2025	4:25 AM	4:30 AM	No Audio - PDA/ other tools still functional	SYSDOWN
Oloroso, Mark Bryan	12/18/2025	7:15 AM	7:18 AM	Citrix Disconnected/PDA/Denali Error - after Break	error when abt to go on ready from brk.
Equinan, Jelame	12/18/2025	4:10 PM	4:20 PM	Citrix Froze - CONTACTS DISCONNECTED	SHIFT DATE: 12/18/2025 START TIME: 4:14AM END TIME: 4:19AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN:endorsed cx for a callback but having issuewith the tracker | leave a note on cx account. ISSUE:citrix froze and I was kickout ACCOUNT NUMBER:5448681287406185524 TICKET NUMBER: POD: 27- A VPN USED: PHX REMARKS:
Villas, Neca	12/17/2025	7:25 AM	7:29 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Catalan, Jowelyn	12/18/2025	7:23 AM	7:26 AM	Citrix Froze - CONTACTS DISCONNECTED	Avaya Issue/Contact Disconnected
Valencia, Nieza Joy	12/18/2025	7:15 AM	7:28 AM	Citrix Disconnected/PDA/Denali Error - after Break	CITRIX DOWN // AVAYA ISSUE
Rescate, Paul Jensen	12/18/2025	6:27 AM	6:36 AM	Citrix Disconnected/PDA/Denali Error - after Break	The system issue was resolved, and the teammate was able to go back on ready.
Villanueva, Harold	12/18/2025	7:13 AM	7:26 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix disconnected
Zapico, Rosario	12/18/2025	6:33 AM	6:47 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Cordova, Jayvin	12/18/2025	7:26 AM	7:28 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Disconnected
Estialbo, Rochilyn Joy	12/18/2025	5:34 AM	5:40 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Oloroso, Mark Bryan	12/18/2025	7:15 AM	7:18 AM	Citrix Disconnected/PDA/Denali Error - after Break	pda error while on break
Didulo, Liezel	12/18/2025	3:00 AM	3:14 AM	No Audio - PDA/ other tools still functional	Citrix froze, lost audio while on call
Alvero, Eleandro	12/18/2025	1:48 AM	1:55 AM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX was froze and Teammate had to wait for the AVAYA to pull-up since it's took too long to load.
Abool, Mary Gloden	12/18/2025	5:35 AM	5:43 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Aravejo, Shelomith	12/18/2025	3:23 AM	3:32 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Ledesma, John Patrick	12/18/2025	5:29 AM	5:38 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Bordan, Rielyn Mae	12/18/2025	7:07 AM	7:12 AM	Avaya Issue - Freeze	NA
Magluyan, Grace Alondra Joy	12/18/2025	2:09 AM	2:43 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate had encountered system issue during lunch, but was able to ready on time.
Alayon, Alyn Joy	12/18/2025	3:16 AM	3:20 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	VPN Automatically Disconnected/ Reconnected then PDA went error. Re launched PDA
Olmo, Lei Franzie Aira	12/18/2025	6:56 AM	7:03 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix disconnected
Ambay, Anne Nicole	12/18/2025	5:44 AM	5:55 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Bajande, Jemima	12/18/2025	3:03 AM	3:05 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Labrador, Rachel	12/18/2025	6:53 AM	6:55 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix disconnected/PDA error
Tambong, Levi	12/18/2025	2:14 AM	2:37 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Castro, Nyl John	12/18/2025	5:43 AM	6:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA disconnected while customer was still on the line. Citrix froze and got kicked out. Teammate had to pull up citrix again.
Bueno, Patricia Nicole	12/18/2025	3:00 AM	3:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. Contact not disconnected
Zapico, Rosario	12/18/2025	2:06 AM	2:46 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Hiloma, Ronalie	12/18/2025	2:24 AM	2:03 AM	No Audio - PDA/ other tools still functional	*Customer concern with pi4, Experienced system issue, ghost spiel provided.
Amparo, Ana Roces	12/18/2025	1:19 AM	1:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate had experience error in PDA, Citrix freeze while Customer is still on the line.
Buhayo, Neil	12/18/2025	2:56 AM	3:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA error while on call contact disconnected
Ebuna, Ckim Wesley	12/18/2025	5:39 AM	5:48 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Delos Santos, Hubert Clifford	12/18/2025	6:30 AM	7:10 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix disconnected and kicked out while still on call finished call and reup VPN Avaya
Abrica, Apollo	12/18/2025	5:38 AM	5:55 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and got kicked out. Teammate had to pull up citrix again.
Bantigue, Jonna Mae	12/18/2025	2:26 AM	2:33 AM	No Audio - PDA/ other tools still functional	Audio issue, able to hear cx. fixed audio
Espinosa Jr, Mervin	12/18/2025	1:41 AM	1:46 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate restarts his AVAYA and VPN to proceed.
Sta Romana, Jett	12/19/2025	6:50 AM	7:00 AM	No Audio - PDA/ other tools still functional	No audio | other tools are working | Change PC
Cezar, Princess Jean	12/18/2025	2:28 AM	2:43 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools
Ayuda, Ma Victoria	12/18/2025	1:56 AM	2:08 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate had her CITRIX freeze, and was kicked out. Needs to restart in setting-up.
Fiecas, Peache	12/18/2025	5:33 AM	5:43 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Abajar, Allysa	12/18/2025	5:38 AM	6:14 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and got kicked out. Teammate's avaya was too slow to pull up. Had to rebuild the PDA.
Parohinog, Reynan	12/18/2025	1:56 AM	2:01 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate did not exceed 5 minutes.
Lubrin, Mary Gwyneth	12/18/2025	5:21 AM	5:42 AM	Citrix Latency - Change Citrix Server	Assisted here to cloud reset and restart all the tools
Obafial, Christian Jay	12/18/2025	5:25 AM	5:35 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Aurelio, Jen Rose	12/18/2025	5:36 AM	5:42 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Cabugao, Nhel Francis	12/18/2025	6:40 AM	6:51 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	While on the call/ unable to un-hold the call/ Re start everything. Assisted by TL Gel and Coach April
Legaspi, Li Gorton	12/18/2025	5:22 AM	5:43 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Devibar, Juselle Rey	12/18/2025	1:37 AM	1:46 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate's CITRIX freeze and lasted for 5 minutes and needs to set-up everything.
Estialbo, Rochilyn Joy	12/18/2025	5:34 AM	5:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assist her to cater first the customer before restarting
Algarne, Roby Jean	12/18/2025	6:35 AM	6:39 AM	Citrix Disconnected/PDA/Denali Error- after Training Meeting	Citrix kicked out // during Training/Meting / Re set up
Jore, Paul Vincent	12/18/2025	6:30 AM	6:41 AM	Citrix Disconnected/PDA/Denali Error- after Training Meeting	Citrix kickout while on training meeting/ re set up
Anisco, Jannah Gift	12/18/2025	6:01 AM	6:04 AM	Citrix Froze - CONTACTS DISCONNECTED	VPN disconnected/Citrix kicked out
Viejo, Jerilee	12/18/2025	5:50 AM	5:55 AM	Citrix Disconnected/PDA/Denali Error- after Training Meeting	Citrix kickout/Avaya loading and PDA/restarted tools/
Cabugao, Nhel Francis	12/18/2025	6:40 AM	6:51 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	assisted TM till login, he endorsed accnt for callback request on their team channel.
Olisco, Francis John	12/18/2025	6:26 AM	6:36 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze and PDA/Denali Error while on avail
Baguioro, Chybelle	12/19/2025	6:30 AM	6:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA ERROR | CHANGE PC
Tondo, Joshua	12/18/2025	6:20 AM	6:35 AM	Citrix Disconnected/PDA/Denali Error - after Break	citrix froze and disconnected while on break, need to pull up tools again|
Villarosa, Gerry	12/18/2025	12:30 AM	12:35 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	VALIDATED
Aniero, Mark Anthony	12/18/2025	6:15 AM	6:22 AM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix froze while on break
Alcos, Jenny	12/18/2025	6:38 AM	6:46 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kicked out from citrix//call not disconnected
Zapico, Rosario	12/18/2025	10:26 PM	10:35 PM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Floro, Claire Jacynth	12/18/2025	5:52 AM	5:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	No audio on two calls, no account pull up on the next call/ Citrix froze//PDA error
Olivas, Johanna	12/18/2025	5:30 AM	5:41 AM	Citrix Froze - CONTACTS DISCONNECTED	The system issue was resolved, and the teammate was able to go back on ready.
Degala, Jeanette	12/18/2025	6:22 AM	6:27 AM	Avaya Issue - Freeze	Avaya error
Formelos, Diana Joy	12/18/2025	5:21 AM	5:33 AM	Avaya Issue - Freeze	The system issue was resolved, and the teammate was able to go back on ready.
Abool, Mary Gloden	12/18/2025	5:35 AM	5:43 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assist her to assist first the cx before restarting
Baranda, Patricia Ann	12/18/2025	5:50 AM	5:54 AM	Avaya Issue - Freeze	Citrix froze and got kicked out.
Duno, Edgar Louise	12/18/2025	5:21 AM	5:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assist him that he need to finish to the call first before restarting
Procalla, Vincent Albert	12/18/2025	4:36 AM	4:47 AM	Avaya Issue - Freeze	Citrix froze and got kicked out. Teammate unable to go back to citrix, had to restart and login again.
Osano, Jhenaline	12/18/2025	6:02 AM	6:13 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's Citrix froze and then she was kicked out while the call is still on going. Teammate set-up and assist the customer.
Formelos, Diana Joy	12/18/2025	1:21 AM	1:31 AM	Citrix Froze - CONTACTS DISCONNECTED	The issue has been resolved and the teammate was able to go back on ready.
Quinton, Quenne	12/18/2025	5:53 AM	5:03 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Citrix loggeout after the Avaya got disconnected.
Acejo, Aljune Mike	12/18/2025	5:48 AM	5:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call//PDA denalli errror//OUT FROM CITRIX
Buala, Kristine Grace	12/18/2025	5:40 AM	5:55 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call, the call did not disconnected while the Citrix had already loggedout.
Cordova, Jayvin	12/18/2025	5:27 AM	5:39 AM	Citrix Froze - CONTACTS DISCONNECTED	Kicked out from citrix, call disconnected
Duran, Louella	12/18/2025	5:26 AM	5:28 AM	Avaya Issue - Freeze	Avaya error
Arcano, Anjenette	12/18/2025	5:10 AM	5:14 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared
Deslate, Krezzel	12/18/2025	5:40 AM	5:48 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Tenales, John Rey	12/18/2025	5:32 AM	5:33 AM	Avaya Issue - Freeze	Shift Date: 12/18/2025 Start Time End Time: 5:32 AM - 5:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya disconnected Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX
Lingco, Rollene	12/18/2025	5:29 AM	5:37 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and denali error while on call
Samino, Anthony Josh	12/18/2025	5:27 AM	5:30 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 5:27 AM - 5:30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break Advised to change POD, successfully mirrored it, but it goes PDA error Account Number:N/A Pod Number/Letter: 26/D transferred to 27-D Production Floor: 5th floor VPN Used: PHX
Candelario, Jenesa	12/18/2025	4:00 AM	4:10 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	N/A
Samino, Anthony Josh	12/18/2025	4:53 AM	5:00 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/18/2025 Start Time End Time: 4:53 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error Account Number:1788090593962279524 Pod Number/Letter: 26/D Production Floor: 5th floor VPN Used: PHX
Esteban, Janelle	12/18/2025	4:20 AM	4:31 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Celino, Chriselle	12/18/2025	5:27 AM	5:40 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to WF May Ann
Alvero, Eleandro	12/17/2025	5:47 AM	5:52 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate did not exceed 5 minute system down.
Randoy, Jenebeth	12/18/2025	5:05 AM	5:22 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reported to Coach Rex
Borda, Lourgene	12/18/2025	5:22 AM	5:25 AM	Avaya Issue - Freeze	Reported to WF May Ann
Duran, Louella	12/18/2025	5:04 AM	5:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Disconnected
Galleno, Mark	12/18/2025	5:22 AM	5:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to Coach Lovly
Espinosa Jr, Mervin	12/18/2025	1:41 AM	1:46 AM	Citrix Froze - CONTACTS DISCONNECTED	The system down did not exceed 5 minutes
Daniel, Mark Jojit	12/18/2025	5:08 AM	5:18 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix kickout/Restart Avaya and PDA/restarted tools/ Call not disconnected
Tuyay, Shantal	12/18/2025	4:50 AM	5:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Denali error while on call (call not disconnected)
Graciadas, John Wilbert	12/18/2025	1:37 AM	1:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate's CITRIX was disconnected and had difficulty in pulling it up again.
Galleno, Mark	12/18/2025	1:11 AM	1:22 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to WF Allen
Lubrin, Mary Gwyneth	12/18/2025	1:11 AM	1:36 AM	Citrix Disconnected/PDA/Denali Error - after Break	Reported to WF May Ann
Devibar, Juselle Rey	12/17/2025	5:35 AM	5:50 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate had to hard reset need to set up all over again and the call did not disconnect when the system down happened. Needs to set-up from the start.
Lingco, Rollene	12/18/2025	1:27 AM	1:49 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Citrix froze and kicked out while on call | need to restart citrix and pull up tools again. need to quit avaya to end the call since there was no response on the cx end had a hard time pulling up Avaya
Deslate, Krezzel	12/18/2025	1:41 AM	1:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Buala, Kristine Grace	12/18/2025	1:27 AM	12:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate pulled up Citrix again, as it got disconnected after it froze.
Borda, Lourgene	12/18/2025	12:18 AM	12:30 AM	Avaya Issue - Freeze	Reported to WF May Ann
Bunol, Alvin Joshua	12/18/2025	4:22 AM	4:24 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Arbolado, Danielle	12/18/2025	4:56 AM	5:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	kickout/Restart Avaya and PDA/restarted tools
Celino, Chriselle	12/18/2025	1:25 AM	1:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to WF May Ann
Tondo, Joshua	12/18/2025	1:10 AM	1:20 AM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix froze and disconnected while on break need to pull up tools again
Tolentino, Realyn	12/18/2025	4:41 AM	4:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate forgot the account number
Iguin, Harlyn Mae	12/18/2025	4:12 AM	4:31 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate's citrix froze while on call. call was not disconnected and the then teammate was instructed by WF Yan to restart her citrix because the other monitor is not working.
Bandellon, Razel Ann	12/18/2025	4:16 AM	4:23 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Manican, Joanna Len	12/18/2025	1:15 AM	1:18 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reported to WF May Ann
Rance, Clem	12/18/2025	3:40 AM	3:45 AM	Citrix Froze - CONTACTS DISCONNECTED	Encountered system issue, Avaya got disconnected, Citrix froze, not hearing response from Cx. Need to restart tools.
Deocampo, Joemar	12/18/2025	2:34 AM	2:50 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reported to WF Allen
Zante, Chim Neo	12/25/2025	4:02 AM	4:07 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Bordan, Rielyn Mae	12/18/2025	12:38 AM	1:31 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA error while on lunch. Time is based on my stats
Dizon, Arnel	12/18/2025	4:18 AM	4:23 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	n/a
Tablo, Roxann	12/18/2025	2:45 AM	2:55 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to coach Lovly
Colesio, Edberg	12/18/2025	4:25 AM	4:35 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's citrix froze during consult and he can't click anything. The call was disconnected but he received another call during sysdown. Teammate set-up another citrix and PDA.
Tenales, John Rey	12/18/2025	4:33 AM	4:42 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 4:33 AM - 4:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX
Daniel, Mark Jojit	12/18/2025	1:25 AM	1:28 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	NA
Bacarro, Hanna Khate	12/18/2025	3:40 AM	4:48 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	citrix disconnected during lunch
Villanueva, Harold	12/18/2025	4:26 AM	4:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA Error
Valencia, Nieza Joy	12/18/2025	3:30 AM	3:32 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA Error
Bordan, Rielyn Mae	12/18/2025	4:41 AM	4:46 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Espejo, Renalyn	12/18/2025	4:21 AM	4:24 AM	No Audio - PDA/ other tools still functional	Avaya froze during call. No audio. Provided ghost spiel.
Tenales, John Rey	12/18/2025	3:43 AM	3:58 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 3:43 AM - 3:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 26/A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number:
Alojado, Geoven	12/18/2025	4:19 AM	4:30 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze Avaya got disconnected
Olmo, Lei Franzie Aira	12/18/2025	3:07 AM	3:08 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA Error
Flotildes, Realyn	12/18/2025	3:44 AM	4:04 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: December 18,2025 Start Time End Time: 3:44 AM - 4:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat. Account Number: 6101613434235649151 and 2174222159436303567 Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: coach grace EID: 430580
Abool, Mary Gloden	12/18/2025	1:33 AM	1:35 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted to stamp on ready right away
Magdaluyo, Claire Mae	12/18/2025	3:36 AM	4:05 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/18/2025 Start Time End Time: 3:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat Account Number: 6052023337415762984 Pod Number/Letter: 23 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EID: 430142/cmagdaluyo
Catalan, Jowelyn	12/18/2025	3:16 AM	3:19 AM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX FROZE/CALL DISCONNECTED
Oliveros, Christine	12/18/2025	3:28 AM	3:33 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Basas, Kirk Michael	12/18/2025	4:30 AM	4:35 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted to stamp on ready right away
Escalada, Johann Mikhail	12/18/2025	2:57 AM	3:07 AM	Avaya Issue - Freeze	Teammate is now back at taking calls
Magluyan, Grace Alondra Joy	12/17/2025	5:19 AM	5:37 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate's PDA was froze and VPN was disconnected, when Teammate attempted to login again Teammate experienced CITRIX freeze and was logged out again.
Resurreccion, Rodel John	12/18/2025	4:09 AM	4:25 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on Call. Teammate was kicked out but the call was not disconnected. Teammate set up his citrix again to assist the customer but after once call he receive another call so he disconnected his AVAYA and set it up again.
Salgado, Bryan Steven	12/18/2025	4:10 AM	4:33 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted the tm to assist first the cx then help him restarting and stamp on ready
Celino, Ar Brian	12/18/2025	4:01 AM	4:03 AM	No Audio - PDA/ other tools still functional	N/A
Tenales, John Rey	12/18/2025	2:46 AM	3:02 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 2:46 AM - 3:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 26/A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number:
Parreno, Mark Anthony	12/18/2025	3:41 AM	3:48 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA Error after teammate went back from lunch
Bayhon, Katrina	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Had a hard time signing in to Citrix and pull up my tools which leads to delayed in logging in
Trinidad, Gio Enrico	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Could not log in to Citrix
Ayuda, Ma Victoria	12/17/2025	5:49 AM	5:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was kicked out from his CITRIX and still on the line with the Customer assisting to verify identity in receiving code using her phone number. Wasn't able to set-up
Declaro, Lalyn	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Can't log in to Citrix/ LVS
Nadate, Jonnabell	12/18/2025	3:59 AM	4:10 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's citrix froze and she was kicked out from it. Call was not disconnected but no audio from the customer's end. Teammate need to set up again.
Sion, Noel James	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Could not log in to the Citrix | LVS
Villarosa, Gerry	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Could not log in on the Citrix
Lagumbay, Daniela Marie	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Avaya not signing in, had to restart twice.
Candoleta, Janine Pearl	12/18/2025	4:00 PM	4:11 PM	Citrix Latency - Change Citrix Server	Can't log in to Citrix / LVS..Need to reboot
Alvero, Eleandro	12/17/2025	1:49 AM	1:59 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was kicked out from his CITRIX, and is assisting his Customer (login) while on call.
Arrobang, Juliena Rose	12/18/2025	3:49 AM	3:58 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Kicked out on Citrix after lunch. Teammate had to log back in to Citrix and restart PDA.
Oquendo, Romel John	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Could not log in to Cetrix therefore could not be ready on time at 4PM
Andrade, Tresha	12/18/2025	4:00 PM	4:14 PM	Citrix Latency - Change Citrix Server	Could not log in to Cetrix therefore could not be ready on time at 4PM
Bascos, Kyle	12/18/2025	4:00 PM	4:20 PM	Citrix Latency - Change Citrix Server	setting up my citrix when i suddenly got kicked out and cannot use the LVS anymore so I had to find another citrix to pull up my resources again
Lagumbay, Daniela Marie	12/18/2025	4:00 PM	4:10 PM	Citrix Latency - Change Citrix Server	Avaya not signing in, had to restart Avaya twice.
Marcelo, Johoney	12/18/2025	3:59 AM	4:04 AM	No Audio - PDA/ other tools still functional	Teammate's citrix froze and the call still continue but no Audio.
Batilaran, Frenzy Earl Sydney	12/18/2025	4:00 PM	4:04 PM	Citrix Latency - Change Citrix Server	Could not log in to Citrix/LVS/severe latency in DUB
Tulale, Mae Con	12/18/2025	3:48 AM	3:55 AM	Citrix Froze - CONTACTS DISCONNECTED	Correcting agent name Shift Date: December 18, 2025 Start Time End Time: 3:48 - 3:55 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: 1241017006138375631 / endorse for CB Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen mtulale - 431971
Torres, Maycel	12/18/2025	4:00 PM	4:25 PM	Citrix Latency - Change Citrix Server	could not log in to LVS Citrix had to use DUB Citrix that cause the latency
Denosta, Marrianne	12/18/2025	3:48 AM	4:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: 12/18/2025 Start Time End Time: 3:48 AM - 4:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citix froze and avya error| contacts not disconnected Account Number: n/a Pod Number/Letter: 27/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by:
Bayhon, Katrina	12/18/2025	7:39 PM	7:45 PM	Citrix Froze - CONTACTS DISCONNECTED	I was about to file the dispute but got stopped because of citrix froze and avaya, VPN got disconnected and need to repull up avaya and it takes time to load up
Adodoli, Karl Howen	12/18/2025	1:34 AM	1:42 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate wasn't able to set-up right away since he experienced CITRIX froze for a long time and Customer is no longer responsive
Trinidad, Angelika	12/18/2025	6:50 PM	7:08 PM	Citrix Froze - CONTACTS DISCONNECTED	While checking the transaction citrix froze and avaya, VPN got disconnected and nee o repull up avaya and it takes time to load up
Mateo, Mary Claresse	12/18/2025	7:36 PM	8:52 PM	Citrix Froze - CONTACTS DISCONNECTED	Denali error. call got disconnected
Torres, Maycel	12/18/2025	7:55 PM	8:06 PM	Citrix Froze - CONTACTS DISCONNECTED	Avaya Freeze/citrix froze call got disconnected
Trinidad, Gio Enrico	12/18/2025	7:56 PM	8:03 PM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX FROZE AND DISCONNECTED. RELOAD TOOLS .both calls got disconnected just after I received the calls
Floro, Claire Jacynth	12/18/2025	3:20 AM	3:22 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	kicked out Citrix while on call
Batilaran, Frenzy Earl Sydney	12/18/2025	7:54 PM	8:06 PM	Citrix Froze - CONTACTS DISCONNECTED	citirix froze/server unreachable. Cx was telling me her concern but the call suddenly got disconnected due to system issue. I only heard that it was a payment for toys for her grandkids
Magdaluyo, Claire Mae	12/18/2025	3:48 AM	3:55 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/18/2025 Start Time End Time: 3:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat Account Number: 6052023337415762984 Pod Number/Letter: 23 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EID: 430142/cmagdaluyo
Sion, Noel James	12/18/2025	7:46 PM	8:06 PM	Citrix Froze - CONTACTS DISCONNECTED	WHile handling cx the Citrix Freeze contact disconnected. Citrix Issue
Diaz, Frenmar	12/18/2025	10:00 PM	10:45 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	This issue was assisted by WF Franz Allen Garcia.
Pinalba, Reybe	12/18/2025	7:51 PM	8:07 PM	Citrix Froze - CONTACTS DISCONNECTED	While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools.
Villarosa, Gerry	12/18/2025	6:59 PM	7:11 PM	Citrix Froze - CONTACTS DISCONNECTED	I was about to explain the status of the dispute case however, Citrix froze and got kicked out, VPN got disconnected and need to restart my VPN, Avaya and repull up my tools.
Deondo, Kristine Marie	12/18/2025	3:46 AM	3:54 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 EID: 435600 NTID: krdeondo Start Time: 03:46AM End Time: 03:54 AM GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( Transfer PODs POD: 12-D to 26-G Current Skillset: CHAT Last Activity: Break - DUB Citrix
Denosta, Marrianne	12/18/2025	2:47 AM	3:19 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 2:47 AM - 3:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 27/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Allen
Torre, Kin Bryan	12/18/2025	3:00 AM	3:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's citrix froze and he was kicked out from citrix while on call. The call continue and the teammate needs to set up his tools again to assist the customer. The customer would like to withdraw the funds in his account but it was Blocked even after teammate perform SUA. Teammate attempted to transfer the call but due to sysdown avaya is not working. Teammate offered callback.
Palomo, John Paul	12/18/2025	2:53 AM	3:17 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 2:53 AM - 3:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Denali error after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 24/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: Allen
Besa, Josh Rainer	12/18/2025	7:55 PM	8:12 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools.
Arojado, Jay Ann	12/18/2025	2:47 AM	2:59 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/2025 Start Time End Time: 2:47 am – 2:59 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error, change station/pods Account Number: none Pod Number/Letter: 25 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Allen jaarojado / 432612
Rescate, Paul Jensen	12/18/2025	10:00 PM	10:41 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	This issue was assisted by WF Franz Allen Garcia.
Candoleta, Janine Pearl	12/18/2025	8:05 PM	8:19 PM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX FROZE AND DISCONNECTED.. kick out of citrix, avaya issue
Honrado, Kristel Danielle	12/18/2025	2:40 AM	3:09 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18, 2025. Start Time End Time: 2:40 AM - 3:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): During Call system issue| Citrix disconnected| Changing pod| Account Number: 1259731165612861874 Pod Number/Letter: 27 | A Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: WF Allen
Declaro, Lalyn	12/18/2025	7:56 PM	8:18 PM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX FROZE AND DENALI ERROR
Bascos, Kyle	12/18/2025	7:56 PM	8:35 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	CITRIX FROZE/need to repull up my resources but upon checking, every tools that i pulled up been loading/validated with coach and WF Mollie/tried to use another citrix but it still the same/advised to reboot my computer and try again and it was successful
Samino, Anthony Josh	12/18/2025	2:45 AM	3:12 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18,2025 Start Time End Time: 2:45 AM - 03:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 26/D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Bayhon, Katrina	12/18/2025	9:10 PM	9:25 PM	Citrix Latency - Change Citrix Server	I was in the process pf filing the dispute and then I experienced latency. I finished filing the other one and only one left. Finished filing after I was done restarting my Citrix. Takes time to pull up Citrix as well as the tools
Denosta, Aprilyn	12/18/2025	1:50 AM	2:33 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Besa, Josh Rainer	12/18/2025	10:14 PM	10:35 PM	Citrix Latency - Change Citrix Server	Was able to help Cx with their withdrawal issue running care, due to latency the process was slow. Restart pc and repull-up all the tools and experience a 3 mins sysdown.
Hermosisima, Maria Finah	12/18/2025	2:49 AM	2:52 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18,2025 Start Time End Time: 2:49 AM - 02:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 25/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Cabuslay, Ma Richelle	12/18/2025	1:11 AM	1:12 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on LIVECHAT, then kick out from CITRIX. Needs to re-pull up my tools and finish the Active CHAT before resetting my PDA.
Trinidad, Angelika	12/18/2025	10:52 PM	11:07 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Got kicked out in citrix and t takes time for avaya to load up // repull up tools
Macaculop, Chona	12/18/2025	1:45 AM	1:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Trinidad, Gio Enrico	12/18/2025	12:30 AM	12:34 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out in citrix whilst on lunch
Dellava, Angelica Mae	12/18/2025	2:57 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Batilaran, Frenzy Earl Sydney	12/18/2025	12:30 AM	12:36 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA/Denali in error after lunch/had to restart Avaya
Fajardo, Jayshell	12/18/2025	12:17 AM	12:26 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Reported to: Coach Nhel Bryan Arabia
Bayhon, Katrina	12/18/2025	12:28 AM	12:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out in citrix after lunch and it takes time for avaya to load up // repull up tools
Flotildes, Realyn	12/18/2025	2:57 AM	3:05 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18,2025 Start Time End Time: 2:57 AM - 3:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID: 430580
Magbanua, Ailyn	12/18/2025	3:10 AM	3:22 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's Citrix froze and she can no longer click anything on the screen. Teammate received 3 calls while on Sysdown. Teammate need to restart and open her citrix again.
Sion, Noel James	12/18/2025	11:54 PM	12:37 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Kick out from Citrix while on lunch
Arboleda Jr, Arnel	12/18/2025	12:21 AM	12:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Briones, Andrea Mean	12/18/2025	2:57 AM	3:01 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Advised the tm to endorse the call for callback
Torres, Maycel	12/18/2025	12:30 AM	12:38 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out in citrix and during lunch it takes time to load avaya
Gade, Micah Pearl Lyne	12/18/2025	2:16 AM	2:21 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Mateo, Mary Claresse	12/18/2025	12:28 AM	12:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Denali error after lunch break
Villas, Neca	12/18/2025	2:47 AM	3:01 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted the teammate and is now back taking calls
Visto, Josellel	12/18/2025	2:49 AM	3:05 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18,2025 Start Time End Time: 2:49 AM 3:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 24/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen JVISTO (430740)
Mercado, Rozeth	12/18/2025	10:00 PM	10:02 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	This issue was assisted by WF Franz Allen Garcia.
Alayon, Alyn Joy	12/18/2025	12:11 AM	12:15 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Reported to: Coach Nhel Bryan Arabia
Tanuyan, Zephamor Borrish	12/18/2025	2:58 AM	3:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Bascos, Kyle	12/18/2025	12:30 AM	12:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Kick out from Citrix while on lunch. While on lunch Citrix kick out, NEED TO REPULL UP TOOLS
Suderio, Marco Pablo	12/18/2025	2:58 AM	3:03 AM	No Audio - PDA/ other tools still functional	N/A
Magdaluyo, Claire Mae	12/18/2025	2:50 AM	2:56 AM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: December 18,2025 Start Time End Time: 2:50 AM 2:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 23/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID :430142 cmagdaluyo
Oquendo, Romel John	12/18/2025	12:25 AM	12:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out in citrix whilst on lunch
Gregorio, Jester	12/18/2025	1:21 AM	1:34 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and disconnected / Restart Avaya
Almasol, Shaira Rose	12/18/2025	2:30 AM	2:58 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Denali error while on call, resolved concern.
Pinalba, Reybe	12/18/2025	12:35 AM	12:39 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix froze / Avaya froze after Lunch
Francisco, Patricia Ann	12/18/2025	2:56 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix freeze but the call is not disconnected
Matutina, Jovilyn	12/18/2025	1:41 AM	1:50 AM	Citrix Disconnected/PDA/Denali Error - after Break	N/A
Tulale, Mae Con	12/18/2025	2:46 AM	3:00 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Resending with correct date Shift Date: December 18, 2025 Start Time End Time: 2:46 - 03:00 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Tondo, Melyn	12/18/2025	11:28 PM	12:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out in citrix and takes time for avaya to load up // repull up tools
Tamagos, Geremy Luke	12/18/2025	2:11 AM	2:25 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Delos Santos, Hubert Clifford	12/18/2025	2:43 AM	2:51 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA/Denali error after first break
Lagumbay, Daniela Marie	12/18/2025	12:27 AM	12:38 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Got kicked out from Citrix while on lunch
Aravejo, Shelomith	12/17/2025	9:42 AM	10:10 AM	Citrix Latency - Change Citrix Server	Also assisted by WF Allan and TL Teentaw
Mendoza, Ivie	12/18/2025	1:56 AM	2:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze // PDA error while on call /call disconnected
Villarosa, Gerry	12/18/2025	12:31 AM	12:38 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix froze after lunch
Julian, Kristine Rose	12/18/2025	3:14 AM	3:17 AM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Frial, Dave Lee	12/18/2025	1:56 AM	2:00 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	N/A
Besa, Josh Rainer	12/02/2025	2:17 AM	2:21 AM	No Audio - PDA/ other tools still functional	Was about to validate Cx account and experience a sysdown requested Cb for Cx. itrix/PDA Froze no audio
Almasol, Shaira Rose	12/18/2025	2:30 PM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Let her finished assisting the cx before restarting all the tools.
Tulale, Mae Con	12/17/2025	2:46 AM	3:00 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 18, 2025 Start Time End Time: 2:46 - 03:00 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen
Chu, Kenny Lloyd	12/17/2025	9:56 AM	10:00 AM	No Audio - PDA/ other tools still functional	N/A
Osano, Jhenaline	12/18/2025	2:16 AM	2:19 AM	Citrix Disconnected/PDA/Denali Error - after Break	Teammate's PDA went ton error after her Break.
Cartujano, David	12/18/2025	2:09 AM	2:18 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Escalada, Jacene Joy	12/18/2025	10:07 PM	10:39 PM	Citrix Latency - Change Citrix Server	Assisted to restart the citrix and try other citrix and wait her until she get ready
Villanueva, Harold	12/18/2025	3:11 AM	3:15 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze// call disconnected
Esporma, Hannah Mae	12/18/2025	1:35 AM	1:51 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Doroteo, Jargelyn	12/18/2025	2:57 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze/No response/Ghost spiel
Calsena, April Dexter	12/18/2025	1:48 AM	1:54 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Alcos, Jenny	12/18/2025	2:36 AM	2:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix froze//avaya froze// call not disconnected
Labrador, Rachel	12/18/2025	2:50 AM	2:52 AM	Avaya Issue - Freeze	Citrix froze
Diamonon, Fons Fernando	12/18/2025	1:27 AM	1:31 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	System Downtime reported and validated
Diamonon, Fons Fernando	12/25/2025	9:05 PM	9:10 PM	Citrix Froze - CONTACTS DISCONNECTED	System Downtime reported and validated
Diamonon, Fons Fernando	12/18/2025	5:01 PM	5:05 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime reported and validated
Azarcon, Dianne	12/18/2025	11:33 AM	11:45 AM	Citrix Froze - CONTACTS DISCONNECTED	System down time reported and validated
Jore, Paul Vincent	12/18/2025	2:32 AM	2:34 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Finished the call then restarted PDA.
Dela Cruz, Rozhien	12/18/2025	2:21 AM	2:31 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	system down time validated
Borlado, Lady Mae	12/18/2025	2:17 AM	2:30 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System down was reported by the teammate immediately
Tuyay, Shantal	12/18/2025	2:58 AM	3:03 AM	Citrix Latency - Change Citrix Server	Assisted to let her restart citrix and stamp break right away
Lizada, Bea	12/18/2025	2:21 AM	2:26 AM	Avaya Issue - Freeze	System downtime reported and validated
Pamunag, Jazzen Roi	12/18/2025	1:54 AM	2:01 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System down reported and validated.
Pinaroyo, Rica Mae	12/17/2025	9:46 AM	9:48 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Santillan, Wea	12/18/2025	12:48 AM	1:01 PM	Citrix Froze - CONTACTS DISCONNECTED	System down reported and validated
Barrera, Kate Angeline	12/18/2025	9:49 PM	9:50 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted the teammate and explain when to start the tracking
Pagsuguiron, Rachel	12/18/2025	1:42 AM	2:00 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Bueno, Patricia Nicole	12/17/2025	9:24 AM	9:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze
Alovera, Kate Syndalle	12/18/2025	1:55 AM	2:04 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted the teammate until she go on ready
Cortes, Jessa	12/18/2025	12:30 AM	12:32 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	System Downtime reported and validated.
Olisco, Francis John	12/18/2025	2:31 AM	2:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze and Disconnected | Need to set up all tools again
Bautista, Demmeth	12/18/2025	8:56 PM	9:07 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted the teammate until login and go on ready
Alsagon, Loriely Anne	12/18/2025	11:39 PM	11:57 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Coach Sheeva
Gade, Micah Pearl Lyne	12/17/2025	9:29 AM	9:35 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Agana, Glendalyn	12/18/2025	11:23 PM	11:51 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Coach Sheeva
Castro, Harvey Nicolai Andrew	12/18/2025	1:40 AM	1:45 AM	Avaya Issue - Freeze	error while on call
Estrella, Joyce	12/18/2025	2:23 AM	2:26 AM	Avaya Issue - Freeze	Logged out of citrix while on active call. Teammate was able to go back to the cx but PDA went error.
Algarne, Roby Jean	12/18/2025	2:35 AM	2:40 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Pacurza, Rhea	12/18/2025	1:30 AM	1:40 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix Disconnected/PDA/Denali Error - after Lunch
Dasig, Symon John	12/18/2025	7:35 PM	7:42 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Peremne, Tanya Kyle	12/18/2025	12:47 AM	1:01 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line.
Dasig, Symon John	12/18/2025	11:58 AM	12:10 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	NA
Tanong, Kelly	12/18/2025	12:02 AM	12:10 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Tuyay, Shantal	12/18/2025	12:39 AM	1:34 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	System down during lunch break. Time based on my stats.
Dela Cruz, Juhanah	12/18/2025	9:13 PM	9:13 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Franco, Doreen	12/18/2025	10:20 PM	10:28 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Llegue, Bench Rhamsey	12/18/2025	11:58 PM	12:15 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	IMS0824830
Dumigpi, Althea	12/18/2025	12:19 PM	12:29 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime reported and validated
Detorio, Mc Varry	12/18/2025	12:05 PM	12:09 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Anisco, Jannah Gift	12/18/2025	2:00 AM	2:03 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA error
Caingcoy, Rolly	12/18/2025	11:19 PM	11:32 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime validated and reported
Olanga, Jolimae	12/18/2025	1:54 AM	1:55 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: Dec 18, 2025 Start Time: 1:54AM End Time: 1:55AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Denali error Account Number: 2259621980800445795 Pod Number/Letter: 5|A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania
Franco, Doreen	12/18/2025	6:47 PM	6:51 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Paulo, Pauline	12/18/2025	12:25 AM	12:41 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate was affected by system issue which her Citrix froze need to restart PC and repull up tools
Valaquio, Jason Albert	12/18/2025	12:02 PM	12:19 PM	Citrix Froze - CONTACTS DISCONNECTED	System down time reported and validated
Magdaluyo, Claire Mae	12/18/2025	2:18 AM	2:23 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 18,2025 Start Time End Time: 2:18 AM 2:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on call Account Number: 1982871562315229810 Pod Number/Letter: 4/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania
Degala Jr, Darwin	12/18/2025	11:33 PM	11:56 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Coach Sheeva
Dariagan, Esequela May	12/18/2025	11:51 PM	12:03 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime reported and validated
Franco, Doreen	12/18/2025	6:21 PM	6:29 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Horario, John Rey	12/18/2025	11:50 AM	12:17 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Sarmiento, Xian Yan	12/18/2025	11:49 PM	11:53 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime reported and validated
Bacas, Maxine Rose	12/18/2025	11:45 PM	11:55 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: WF MOLLIE
Begaso, Jestine Marie	12/18/2025	9:16 PM	9:28 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Artates, Micha Ella	12/18/2025	11:10 PM	11:21 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: WF MOLLIE
Esico, Mike Alen	12/18/2025	2:24 AM	2:28 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Dela Cruz, Rozhien	12/18/2025	10:19 PM	10:33 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System down reported and validated
Lucahin, Angelie	12/18/2025	1:38 AM	1:50 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reported to WF May Ann
Dalmino, Josie	12/18/2025	2:25 AM	2:29 AM	Citrix Disconnected/PDA/Denali Error- after Training Meeting	Shift Date: 12/18/25 Start Time End Time: 02:25 AM -2:29 AM GSD Ticket Number : N/A Issue Type: pda error Account Number: 5632897822200255404 POD Number: 36 POD Letter: A VPS USED: PHX REASON: PDA error need to repull up again
Horario, John Rey	12/18/2025	7:48 PM	8:01 PM	Citrix Froze - CONTACTS DISCONNECTED	NA
Deondo, Micah	12/18/2025	2:16 AM	2:30 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM started to experience audio issue @2:16 AM while in an active call | citrix disconnected | assisted TM to login through NA Azure and assist the cx first but lost connection | TM was able to go on Ready by 02:30 AM
Pacurza, Rhea	12/18/2025	11:35 PM	11:45 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line.
Cortes, Jd Grace	12/18/2025	11:34 PM	11:49 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Acervo, Erika	12/18/2025	8:02 PM	8:09 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Bacuta, Rodelyn	12/18/2025	11:17 PM	11:32 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime was reported and validated
Taladtad, Jelly Ann	12/18/2025	2:02 AM	2:11 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Denali error after call
Samino, Anthony Josh	12/18/2025	1:02 AM	1:22 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Resending to correct AM/PM time Shift Date: December 18, 2025 Acc no. before sysdown: 5611033473325006355 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 1:02 AM End Local (MNL) time: 1:22 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out need to resetup again POD number and letter: 11-E Assisted by: Coach Grace
Biclar, Andreia Sacci	12/18/2025	7:36 PM	7:51 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Alair, Amiel Alan	12/18/2025	11:10 PM	11:16 PM	Citrix Froze - CONTACTS DISCONNECTED	System down reported and validated
Huenda, Gracelle Ann	12/18/2025	2:15 AM	2:22 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Tenales, John Rey	12/18/2025	1:04 AM	1:10 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	resending to correct AM/PM time, Shift Date: December 18, 2025 Acc no. before sysdown: 1938217207448818178 NTID: jtenales Site: (ROXAS) EID: 430585 Start Local (MNL) time: 1:04 AM End Local (MNL) time: 1:10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out Assisted by: Coach Grace
Aguilar, Leanne Kaye	12/18/2025	11:08 PM	11:12 PM	Avaya Issue - Freeze	System down time reported and validated
Rapista, Sarah Jane	12/18/2025	12:54 AM	1:47 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: 12/18/25 Start Time End Time: 12:54 AM -1:47 AM GSD Ticket Number : N/A Issue Type: kicked out from citrix while on lunch Account Number: N/A POD Number: 30 POD Letter: c VPS USED: PHX REASON: Sysdown while on lunch- Couldn't navigate citrix. I've tried to pull up the citrix, but still couldn't navigate it and needed to shutdown the PC. Needed to shutdown all of the tools as well as Avaya, and VPN. When trying to pull up the tools, all of the trackers are not working even in edge. I've restart the PC again and pulled up all of the VPN, Avaya, PDA and Tools.
Borlado, Lady Mae	12/18/2025	10:16 PM	10:27 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime reported and validated
Flotildes, Realyn	12/18/2025	2:01 AM	2:10 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Shift Date: December 18, 2025 Acc no. before sysdown: 5537469696619658113 NTID: rflotildes Site: (ROXAS) EID: 430580 Start Local (MNL) time: 2:01 AM End Local (MNL) time: 2; 10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix froze while on call then was kicked out restart avaya/set up again POD number and letter: 4-E Assisted by: Coach Grace
Lubrin, Mary Gwyneth	12/18/2025	10:00 PM	10:21 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Reported to WF Allen
Lizada, Bea	12/18/2025	10:12 PM	10:28 PM	Citrix Disconnected/PDA/Denali Error - after Break	System Downtime Reported by teammate
Practisala, Pearly Ann	12/18/2025	11:38 PM	11:43 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By Coach Sheeva
Tondo, Joshua	12/18/2025	2:12 AM	2:19 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix froze and disconnected while on call, need to pull up tools again|
Bernales, Joseph	12/18/2025	1:23 AM	1:28 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Arellano, Bea Luz	12/18/2025	11:11 PM	11:25 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Mollie
Alejandro, Crisnavel	12/18/2025	11:59 PM	12:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED
Palsario, Erica	12/18/2025	12:18 AM	12:24 AM	No Audio - PDA/ other tools still functional	Reported to WF Allen
Gallardo, Kian Jan	12/18/2025	11:56 PM	12:00 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Citrix Froze while on Chat and was kicked out was able to repull up Citrix instantly using LVS
Briones, Lorrie Miles	12/18/2025	11:35 PM	11:40 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Begaso, Jestine Marie	12/18/2025	1:19 AM	1:23 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Dela Sada, Michaela	12/17/2025	12:39 AM	12:46 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix freeze, lost audio while on cal
Samino, Anthony Josh	12/18/2025	1:02 PM	1:22 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Shift Date: December 18, 2025 Acc no. before sysdown: 5611033473325006355 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 1:02 AM End Local (MNL) time: 1:22 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out need to resetup again POD number and letter: 11-E Assisted by: Coach Grace
Nepomuceno, Shenie	12/18/2025	12:38 AM	12:43 AM	Citrix Froze - CONTACTS DISCONNECTED	Call got disconnected during the call.
Obafial, Mark Gyzzynn	12/18/2025	11:54 PM	11:58 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED
Patron, Precious Kaye	12/18/2025	11:33 PM	11:37 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Deocampo, Joemar	12/18/2025	10:00 PM	11:10 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	reported to WF Allen
Llegue, Bench Rhamsey	12/18/2025	8:12 PM	8:45 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Chu, Kenny Lloyd	12/18/2025	1:45 AM	1:49 AM	Citrix Disconnected/PDA/Denali Error - after Break	System froze and denali error while on break | could not stamp to ready
Bernas, John Vincent	12/18/2025	11:45 PM	11:57 PM	No Audio - PDA/ other tools still functional	while call is on hold system issue detected | placed proper notes instead and offered a call back after ghost spiel ( while the call is on hold for closing the case as other pay-out system issue detected wasn't able to deliver good news)
Antioquia, Leah Mae	12/18/2025	2:10 AM	2:14 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 2:10 AM -2:14 AM GSD Ticket Number : N/A Issue Type: Citrix froze and VPN got disconnected while on call Account Number: 1842541142119679560 POD Number: 36 POD Letter: F VPS USED: PHX REASON: Citrix froze and VPN got disconnected, had to repull up PDA since it was on error and Avaya not working properly.
Berry, Jean	12/18/2025	12:36 AM	12:41 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call.
Nuguid, John Carlo	12/18/2025	11:50 PM	12:09 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line.
Tenales, John Rey	12/18/2025	1:04 PM	1:10 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Shift Date: December 18, 2025 Acc no. before sysdown: 1938217207448818178 NTID: jtenales Site: (ROXAS) EID: 430585 Start Local (MNL) time: 1:04 AM End Local (MNL) time: 1:10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out Assisted by: Coach Grace
Barrios, Michael	12/18/2025	8:01 PM	8:09 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Coach Sheeva
Olisco, Divine	12/18/2025	1:45 AM	1:54 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Detorio, Mc Varry	12/18/2025	8:04 PM	8:09 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Degala Jr, Darwin	12/18/2025	7:31 PM	8:10 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Acervo, Erika	12/18/2025	12:08 AM	12:11 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	NA
Bantigue, Jonna Mae	12/17/2025	8:34 AM	8:45 AM	Citrix Latency - Change Citrix Server	Citrix froze and disconnected while on call
Begaso, Jestine Marie	12/18/2025	12:06 AM	12:09 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	NA
Cortes, Jd Grace	12/18/2025	7:33 PM	8:03 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: TL Mollie
Bacas, Maxine Rose	12/18/2025	7:47 PM	8:01 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: WF MOLLIE
Habulan, Nicole	12/18/2025	11:42 PM	11:46 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze- CONTACT DISCONNECTED
Altamea, Stella Marie	12/18/2025	7:36 PM	7:58 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Coach Sheeva
Martus, Feleah Mae	12/18/2025	11:39 PM	11:43 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze - CONTACTS DISCONNECTED
Encina, Felix John	12/18/2025	1:41 AM	1:44 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate did not exceed 5 minute system down.
Gade, Micah Pearl Lyne	12/17/2025	8:22 AM	8:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reported to: Coach Melissa / WF Allan
Borda, Ginalyn	12/18/2025	11:35 PM	11:39 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze , PDA ERROR WHILE ON CALL
Borres, Jonna Jean	12/18/2025	1:55 AM	1:59 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 1:55 AM - 1:59 AM GSD Ticket Number : N/A Issue Type: Citrix froze while on chat/ not disconnected/ PDA Denali error Account Number: 6042254643656603135 ,4821818973338042037 POD Number: 31 POD Letter: A VPS USED: PHX REASON: Citrix froze while on chat/ PDA denali error. had to finish replying to chats and had to logout and login again. had to sign out of avaya and sign in again
Agana, Glendalyn	12/18/2025	7:28 PM	7:45 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: WF Mollie
Barroa, Cyrene	12/18/2025	11:34 PM	11:39 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze - CONTACTS DISCONNECTED
Aniero, Mark Anthony	12/18/2025	1:26 AM	1:44 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call, citrix and call got disconnected
Iguis, Jessa	12/18/2025	1:20 PM	1:37 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze , error in denali
Bernales, Christelle Ann	12/18/2025	9:44 PM	9:51 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze , PDA ERROR WHILE ON CALL
Patron, Precious Kaye	12/18/2025	7:33 PM	7:37 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Castro, Harvey Nicolai Andrew	12/18/2025	9:23 PM	9:26 PM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix Disconnected/PDA/Denali Error - after Break
Acejo, Aljune Mike	12/18/2025	1:49 AM	1:57 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call || Call was not disconnected
Floro, Claire Jacynth	12/18/2025	1:46 AM	1:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call
Preciosa, Marie Antonette	12/04/2025	10:20 PM	10:35 PM	No Audio - PDA/ other tools still functional	Audio issue, advised to reboot the PC
Cezar, Princess Jean	12/17/2025	8:28 AM	8:31 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA error while on break
Cartujano, Ace Joseph	12/18/2025	7:08 PM	7:30 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Mollie
Tolentino, Realyn	12/18/2025	12:38 AM	1:35 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Down during lunch
Tayco, Khevin	12/18/2025	1:38 PM	1:47 AM	Avaya Issue - Freeze	Citrix froze and PDA went error.
Anisco, Jannah Gift	12/18/2025	10:00 PM	10:15 PM	Citrix Latency - Change Citrix Server	Unable to login on time due to system issue. Restarted PC.
Alayon, Alyn Joy	12/17/2025	8:11 AM	8:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Reported to: WF Franz Allen Garcia
Antioquia, Leah Mae	12/18/2025	1:33 AM	1:41 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: 12/18/25 Start Time End Time: 1:33 AM -1:41 AM GSD Ticket Number : N/A Issue Type: kicked out from citrix while on lunch Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX REASON: kicked out from citrix while on lunch, needed to repull up all the tools and citrix took too long to upload because it was stuck on the warning page.
Ropa, Nina Grace	12/18/2025	9:00 PM	9:08 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Issue: Citrix froze, PDA showed an error, restarted Avaya and PDA/ Avaya takes time to pull up while on Billable Training.
Detanoy, Anne Nicole	12/18/2025	1:33 AM	1:37 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	pda error while on lunch / kick out on Citrix and restart all tools.
Jore, Paul Vincent	12/18/2025	10:00 PM	10:26 PM	Citrix Latency - Change Citrix Server	Advised to change station.
Estialbo, Rochilyn Joy	12/18/2025	1:32 AM	1:41 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted to restart citrix and wait her to stamp on ready right away
Bajande, Jemima	12/17/2025	7:57 AM	8:06 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze
Duno, Edgar Louise	12/18/2025	1:19 AM	1:26 AM	Citrix Latency - Change Citrix Server	Assisted to restart citrix and wait him to stamp ready right away
Binag, Roxan Joy	12/17/2025	7:57 AM	8:11 AM	Citrix Froze - CONTACTS DISCONNECTED	WF Allen assisted as well
Algarne, Roby Jean	12/18/2025	10:32 AM	10:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Need to reset up citrix, call not disconnected
Duran, Louella	12/18/2025	1:18 AM	1:19 AM	Avaya Issue - Freeze	Avaya Error
Antioquia, Leah Mae	12/17/2025	11:27 PM	11:43 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	I WAS KICKED OUT FROM CITRIX AND I NEED TO REPULL UP ALL THE TOOLS, AVAYA TOOK TOO LONG TO PULL UP // PDA WAS ALSO HAVING SEVERE LATENCY AND NEEDED TO RESTART THE PC
Oquendo, Jemart	12/18/2025	1:19 AM	1:23 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA ERROR WHILE ON LUNCH
Quirino, Rio Mae	12/18/2025	1:18 AM	1:20 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: 12/18/25 Start Time End Time: 1:18 AM -1:20 AM GSD Ticket Number : N/A Issue Type: Citrix issue Account Number:n/a POD Number: 36 POD Letter: D VPS USED: PHX REASON: Error while on lunch
Vegafria, Manny Mark	12/17/2025	9:20 AM	9:27 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix logged out contact did not disconnect
Diaz, Jessirie	12/17/2025	9:11 AM	9:15 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Aravejo, Shelomith	12/17/2025	6:34 AM	6:37 AM	No Audio - PDA/ other tools still functional	Sysdown during lunch
Pinaroyo, Rica Mae	12/17/2025	7:23 AM	7:23 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Reported to: WF Allen Franz Garcia
Almasol, Shaira Rose	12/18/2025	1:10 AM	1:20 AM	Citrix Disconnected/PDA/Denali Error - after Break	Denali was on error after break
Ponsaran, Girlie	12/18/2025	8:36 PM	8:40 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Basas, Kirk Michael	12/18/2025	12:30 AM	12:45 AM	Avaya Issue - Freeze	Advice to reboot computer annd let him restart citrix and stamp on ready
Jamelarin, Uziel Ann	12/18/2025	12:13 AM	12:30 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Avaya Freeze while on active call | Connection Lost and was kick out from Citrix, Contact disconnected | TM had to wait 2 mins and do the ghost spiel. Tm tried to log in back to citrix, was kicked out again. Helped the teammate to restart and log out the citrix.
Bacarro, Hanna Khate	12/18/2025	11:30 PM	11:55 PM	Citrix Latency - Change Citrix Server	Reboot the IGEL and let her restart the citrix then wait her to stamp on ready
Vegafria, Manny Mark	12/17/2025	4:18 AM	4:20 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix logged out
Galleno, Mark	12/18/2025	10:00 PM	10:17 PM	Citrix Latency - Change Citrix Server	Assisted to restart citrix and wait until he stamp on ready
Declaro, Lalyn	12/18/2025	12:28 AM	12:41 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM was about to go back after lunch, but citrix got disconnected and TM can't click the screen||advised cx to reboot and login again|| it takes time due to citrix latency and upon login it's just loading
Cordova, Jayvin	12/18/2025	11:30 PM	11:32 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a citrix froze before go on ready. Assisted until successfully stamp on ready
Degoma, Rachel	12/18/2025	12:42 AM	1:00 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 12:42 AM - 1:00 AM GSD Ticket Number : ---- Issue Type: Citrix froze | Contacts not disconnected Account Number: 1798966810996504497 POD Number: 30 POD Letter: A VPS USED: PHX REASON: Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone | after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling up all my tools again since I restarted citrix twice and AVAYA took long to open | When I opened Citrix I had to track the call for a call back and leave notes on the account while pulling up my tools And Finish the UAA filing because promised cx
Doroteo, Jargelyn	12/17/2025	8:19 AM	8:21 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA error/Contact DISCONNECT
Estialbo, Rochilyn Joy	12/17/2025	11:32 PM	11:33 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	VPN disconnected ( we both cannot hear each other)
Estialbo, Rochilyn Joy	12/03/2025	1:26 AM	1:38 AM	Avaya Issue - Freeze	TM experience a Avaya Freeze while on call. Waited for the system to automatically connect to check if the customer still on the line. Assist TM until go on ready
Horario, John Rey	12/18/2025	11:50 PM	12:17 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	ad to restart the PC to open and re pullup all the tools.
Delfin, Precious Eleanor	12/18/2025	11:40 PM	12:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 11:40 PM - 12:05AM GSD Ticket Number : ---- Issue Type: Citrix froze//Citrix quit// Account Number: 2290077467372908614 POD Number: 31 POD Letter: B VPS USED: PHX REASON: Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone | after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling upp all my tools again since I need to restart citrix twice and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce.
Javier, Channa	12/18/2025	12:30 AM	12:48 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	None
Esico, Mike Alen	12/18/2025	10:21 PM	10:49 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 10:21 PM - 10:49 PM GSD Ticket Number : Issue Type: Citrix froze Account Number: 1984053162433295134 POD Number: 30 POD Letter: D VPS USED: PHX REASON: Citrix froze while on call and the call got disconnected | after a while it kicked me out. Because of the latency I'm having trouble pulling upp all my tools again. And after all that I can't sign in to PDA even I successfully connected to the VPN and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce.
Carlos, Anna Mae	12/18/2025	10:36 PM	11:04 PM	Citrix Disconnected/PDA/Denali Error - after Break	Shift Date: 12/18/25 Start Time End Time: 10:36 PM -11:04 PM GSD Ticket Number : N/A Issue Type: pda error while on break Account Number: N/A POD Number: 36 POD Letter: C VPS USED: PHX REASON: pda error while on break / kick out on Citrix and restart all tools / took time to pull up Avaya.
Parohinog, Reynan	12/17/2025	1:40 AM	1:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate encountered PDA error and still assisting Customer with the concern.
Procalla, Vincent Albert	12/18/2025	12:38 AM	12:48 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA Went error while on break. Teammate had to restart PDA
Ponsaran, Ariel John	12/18/2025	12:16 AM	12:20 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Magluyan, Grace Alondra Joy	12/17/2025	1:29 AM	1:39 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate's VPN was disconnected and AVAYA took too long to pull-up.
Teguihanon, Mheljhone	12/18/2025	9:23 PM	9:35 PM	Citrix Froze - CONTACTS DISCONNECTED	: Latency Citrix can't assist the customer proper
Dalmino, Josie	12/18/2025	12:26 AM	12:34 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 12:26 AM -12:34 AM GSD Ticket Number : N/A Issue Type: Citrix issue Account Number: 5620995985861375509 POD Number: 36 POD Letter: A VPS USED: PHX REASON: kicked out of citrix, chat disconnected, need to log in on the citrix and pull up all tools
Ibanez, Daniell	12/18/2025	12:03 AM	12:07 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze while on call cx is unresponsive so ghost spiel delivered. had to disconnect the VPN so that I don't need to re pull up tools again. call schedule for callback
Ibanez, Daniell	12/18/2025	11:37 PM	11:44 PM	Citrix Latency - Change Citrix Server	latency affecting the call had to restart citrix and re pull up again, asked permission to sir molly, sir molly agreed
Bacas, Maxine Rose	12/18/2025	7:47 PM	8:01 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix.
Antioquia, Leah Mae	12/18/2025	11:41 PM	11:46 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	VPN was disconnected while on call and afterwards citrix froze and I was kicked out in citrix.
Borres, Jonna Jean	12/18/2025	10:18 PM	10:20 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Citrix froze while on chat/ PDA denali error. had to finish replying to chats, outbound call and had to logout and login again.
Salgado, Bryan Steven	12/18/2025	12:09 PM	12:13 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Celino, Ar Brian	12/18/2025	12:01 PM	12:03 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Bacas, Maxine Rose	12/18/2025	11:45 PM	11:55 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix//NO account pulled up
Alvero, Eleandro	12/17/2025	1:49 PM	1:59 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate was kicked out from his CITRIX, he encountered multiple error in logging in (CITRIX) and needs to set-up and again,
Besa, Mary Jane	12/18/2025	8:49 PM	9:52 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze // need to pull up tools // latency restart pc
Frugalidad, Cristina	12/18/2025	11:57 PM	12:07 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Call got disconnected due to Avaya issue. VPN, Avaya and Denali were relaunched but Avaya went grace period, assisted by WF Allen.
Delfin, Precious Eleanor	12/18/2025	11:40 PM	12:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone then after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling up all my tools again since I need to restart citrix twice and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce.
Equinan, Jelame	12/18/2025	12:14 AM	12:15 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Ayuda, Ma Victoria	12/18/2025	10:34 PM	10:38 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate did not exceed 5 minutes in system down.
Demandaco, Cristy	12/17/2025	7:09 AM	7:20 AM	Citrix Latency - Change Citrix Server	TM need to change Citrix
Doroteo, Jargelyn	12/18/2025	11:30 PM	11:31 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate wasn't able to go on Ready by 11:30 PM due to Denali latency (going in circle).
Dela Sada, Michaela	12/17/2025	7:07 AM	7:12 AM	Citrix Latency - Change Citrix Server	No call during sysdown
Bueno, Patricia Nicole	12/17/2025	5:23 AM	5:35 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by WF Allen
Alayon, Alyn Joy	12/17/2025	8:11 AM	8:25 AM	Citrix Latency - Change Citrix Server	Assisted by WF Franz Allen Garcia
Altamea, Stella Marie	12/18/2025	11:37 PM	11:54 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call | kicked out from citrix and had an error in denali
Bantigue, Jonna Mae	12/17/2025	4:33 AM	4:43 AM	Citrix Latency - Change Citrix Server	TM got kicked out of Citrix and need to re pull up
Arellano, Bea Luz	12/18/2025	11:11 PM	11:32 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kicked out in citrix while on call / Tried to repull up other citrix to get back on queue. Need to disconnect two calls after as there's no valid response on the line. Disconnected VPN and repull up citrix and avaya instead.
Arrobang, Juliena Rose	12/18/2025	11:30 PM	11:39 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze. Teammate cannot hear the customer already.
Rance, Clem	12/18/2025	11:40 PM	11:43 PM	Citrix Froze - CONTACTS DISCONNECTED	Cx Disconnected Due To System Issue.
Condez, Rea Angelika	12/18/2025	11:33 PM	11:47 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System Froze. No audio after. Customer already disconnected and teammate also received an other call.
Tayco, Khevin	12/18/2025	10:00 PM	10:16 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Unable to login to PDA. PDA turned white only
Randoy, Jenebeth	12/18/2025	10:00 PM	10:52 PM	Citrix Latency - Change Citrix Server	Assisted the teammate to restart citrix and cloud reset. Wait until the teammate stamp on ready.
Abajar, Allysa	12/18/2025	10:00 PM	10:21 PM	Avaya Issue - Freeze	Can't login to PDA
Cadigal, Christopher	12/18/2025	10:00 PM	10:21 PM	Citrix Latency - Change Citrix Server	Broken Teleconnector, Static sound from Cx's line. Teammate changed station and had to restart
Tanuyan, Zephamor Borrish	12/18/2025	10:55 PM	11:10 PM	Avaya Issue - Freeze	Avaya, and PDA was so slow to pull up | I needed to endorse my cx for a callback.
Cartujano, David	12/18/2025	10:05 PM	10:10 AM	Citrix Froze - CONTACTS DISCONNECTED	sysdown
Iguis, Jessa	12/18/2025	10:00 PM	10:15 PM	No Audio - PDA/ other tools still functional	Audio issue need to restart citrix
Tamagos, Geremy Luke	12/18/2025	10:00 PM	10:05 AM	Avaya Issue - Freeze	sysdown
Algarne, Roby Jean	12/17/2025	6:32 AM	6:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA error, call got disconnected.
Bacas, Maxine Rose	12/18/2025	7:47 PM	8:01 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix.
Cawaling, Jeneron	12/18/2025	5:43 PM	5:52 PM	No Audio - PDA/ other tools still functional	Audio issue, had to restart PC
Badillo, Bernard Luis	12/18/2025	10:30 PM	10:42 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	System issue encountered start of the shift since Denali was not pulling up. TM had to do hard reset and Denali was taking time to pull up before TM can go on Ready
Bengan, Aicyl	12/18/2025	10:30 PM	10:33 PM	Citrix Latency - Change Citrix Server	N/A
Garcia, Christian Paul	12/18/2025	10:30 PM	10:33 PM	Avaya Issue - Freeze	TM was not able to go Ready start of shift, citrix issue
Batilaran, Frenzy Earl Sydney	12/17/2025	1:03 AM	1:06 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA got in error during and after lunch. Had to restart Avaya
Briones, Lorrie Miles	12/18/2025	7:32 PM	7:37 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: TL MOLLIE
Buaron, Jera	12/18/2025	8:48 PM	8:56 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix froze while on chat | citrix logged me out and made me set it up again.
Practisala, Pearly Ann	12/18/2025	7:37 PM	7:48 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By:Mollie
Arellano, Bea Luz	12/18/2025	7:14 PM	7:25 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Assisted By: Mollie
Candoleta, Janine Pearl	12/17/2025	1:00 AM	1:05 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	citrix froze during lunch, pda error
Bascos, Kyle	12/17/2025	12:56 AM	1:08 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA error after lunch. Was about to get ready after lunch but I got kicked out of citrix
Bascos, Kyle	12/17/2025	8:00 PM	8:03 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	waiting for the call but citrix froze and error on my PDA
Sion, Noel James	12/17/2025	12:17 AM	1:07 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix freeze contact disconnect been kick out from citrix while on lunch
Acevedo, Larce Lawrence	12/18/2025	8:40 PM	8:50 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze while on training
Andojar, Ma Angeline	12/17/2025	12:38 AM	1:03 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Kicked out of Citrix and PDA/Denali Error while on lunch
Besa, Josh Rainer	12/17/2025	11:48 PM	11:59 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix kicked out during on call, couldn't provide CB for Cx account wasn't pull up during call
Torres, Maycel	12/17/2025	1:02 AM	1:08 AM	Citrix Froze - CONTACTS DISCONNECTED	system issue while on lunch /kicked out of cetrix/avaya freeze
Pamunag, Jazzen Roi	12/18/2025	9:51 PM	9:55 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Trinidad, Gio Enrico	12/17/2025	12:57 AM	1:05 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix and PDA down after lunch. Need to restart citrix. Kicked out.
Declaro, Lalyn	12/17/2025	12:58 AM	1:08 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix and PDA down after lunch. Need to restart citrix. Kicked out
Trinidad, Gio Enrico	12/17/2025	5:12 PM	5:15 PM	Citrix Froze - CONTACTS DISCONNECTED	Got kicked out in citrix while on call need to repull up and restart pc
Oquendo, Romel John	12/17/2025	1:05 AM	1:11 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix and PDA error after lunch.
Lagumbay, Daniela Marie	12/17/2025	12:55 AM	1:15 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix and PDA kicked out after lunch. Re-load tools
Tondo, Melyn	12/17/2025	12:34 AM	1:18 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix log out/ VPN Disconnected while on lunch. Citrix and PDA kicked out after lunch. Re-load tools
Pamunag, Jazzen Roi	12/18/2025	1:25 PM	1:27 PM	Citrix Disconnected/PDA/Denali Error - after Break	N/A
Quirino, Rio Mae	12/18/2025	8:49 PM	8:54 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 8:49 PM - 8:54 PM GSD Ticket Number : - Issue Type: citrix froze while on call Account Number: 1368490770647521129 POD Number: 36 POD Letter: D VPN USED: PHX REASON: need to restart VPN and Avaya.
Alair, Amiel Alan	12/18/2025	8:54 PM	8:58 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Detanoy, Anne Nicole	12/18/2025	8:51 PM	8:56 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 8:51 PM - 8:56 PM GSD Ticket Number : - Issue Type: Citrix froze Account Number: 1561192263748373772 POD Number: 36 POD Letter: E VPN USED: PHX REASON: need to restart VPN and Avaya.
Carlos, Anna Mae	12/18/2025	9:18 PM	9:20 PM	Citrix Latency - Change Citrix Server	Citrix froze while on call // call got disconnected
Trinidad, Angelika	12/17/2025	1:13 AM	1:32 AM	Citrix Froze - CONTACTS DISCONNECTED	While having a conversation with cx got kicked out and avaya froze need to restart pc and repull up tools
Delfin, Wenjiel	12/18/2025	8:31 PM	8:33 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Ponsaran, Ariel John	12/18/2025	8:20 PM	8:25 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Peremne, Tanya Kyle	12/18/2025	8:42 PM	8:57 PM	Citrix Latency - Change Citrix Server	IMS0824745
Pacurza, Rhea	12/18/2025	8:03 PM	8:36 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	IMS0824745
Capawan, Jherico	12/18/2025	6:19 PM	6:40 PM	Citrix Froze - CONTACTS DISCONNECTED	Needs to restart the Citrix and repull up tools.
Dicon, Reymelyn Grace	12/18/2025	7:56 PM	8:09 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Oquendo, Jemart	12/18/2025	9:00 PM	9:08 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call // call got disconnected // kicked out of citrix // need to log in on the citrix again and put notes on the account and endorsed the cx for callback
Begaso, Jestine Marie	12/18/2025	5:17 PM	5:20 PM	Citrix Froze - CONTACTS DISCONNECTED	NA
Tanong, Kelly	12/18/2025	8:01 PM	8:03 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Ebacuado, Khaleen Kaye	12/18/2025	8:47 PM	8:51 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 8:47 PM - 8:51 PM Account Number: 2160856451684909446 Issue Type: citrix froze while on call Account Number: N/A POD Number: 30 POD Letter: B VPN USED: PHX
Dariagan, Esequela May	12/18/2025	8:06 PM	8:42 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Santillan, Wea	12/18/2025	8:48 PM	8:56 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Lamayo, Alvin	12/18/2025	7:23 PM	7:35 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Pacurza, Rhea	12/18/2025	8:51 PM	8:56 PM	Citrix Froze - CONTACTS DISCONNECTED	Experience System Issue citrix froze while on call
Antioquia, Leah Mae	12/18/2025	8:39 PM	8:46 PM	Avaya Issue - Freeze	while on async, citrix froze and I experienced severe latency, afterwards I was kicked out from citrix
Rapista, Sarah Jane	12/18/2025	8:43 PM	8:45 PM	Avaya Issue - Freeze	Pull up VPN and Avaya
Cuarte, Riva Fe	12/18/2025	8:37 PM	8:44 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 8:37 PM - 8:44 PM GSD Ticket Number : N/A Issue Type: citrix froze Account Number: 2288862621570763990 POD Number: 36 POD Letter: G VPN USED: PHX REASON: citrix froze | severe latency | has to re-open citrix
Lamayo, Alvin	12/18/2025	7:23 PM	7:35 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Degoma, Rachel	12/18/2025	8:34 PM	8:44 PM	Avaya Issue - Freeze	Shift Date: 12/18/25 Start Time End Time: 8:34 PM - 8:44 PM GSD Ticket Number : - Issue Type: Avaya and PDA error while on queue Account Number: N/A POD Number: 30 POD Letter: A VPN USED: PHX REASON: AVAYA and PDA errored / Need to reset AVAYA and PDA / AVAYA took long to open
Paulo, Pauline	12/18/2025	7:44 PM	8:44 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience system issue and was logged out on her citrix when she tried to logged in back her citrix got locked ask assistance to WF mollie for unlocking of password
Dalmino, Josie	12/18/2025	8:25 PM	8:31 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 08:25 PM - 08:31PM GSD Ticket Number : N/A Issue Type: citrix froze and PDA error while on call Account Number: 1461208582569746446 POD Number: 36 POD Letter: A VPN USED: PHX REASON: call got disconnected due to citrix froze ,need to re pull up avaya and vpn
Alejandro, Crisnavel	12/18/2025	7:59 PM	8:02 PM	Citrix Froze - CONTACTS DISCONNECTED	PDA Error while on chat
Bernas, John Vincent	12/18/2025	7:48 PM	7:58 PM	Citrix Froze - CONTACTS DISCONNECTED	Was endorsed for a callback
Horario, John Rey	12/18/2025	7:48 PM	8:01 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	After the call ended, tried pulling up the citrix again but can't so I had to restart the cirtix to have access again and get ready.
Gallardo, Kian Jan	12/18/2025	7:53 PM	7:55 PM	Citrix Froze - CONTACTS DISCONNECTED	Chat disconnected
Habulan, Nicole	12/18/2025	7:50 PM	7:53 PM	Citrix Froze - CONTACTS DISCONNECTED	Endorsed to Callback
Martus, Feleah Mae	12/18/2025	7:32 PM	7:34 PM	Citrix Froze - CONTACTS DISCONNECTED	n/a
Castro, Harvey Nicolai Andrew	12/18/2025	6:08 PM	6:10 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Pinalba, Reybe	12/18/2025	7:51 PM	8:07 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools.
Cortes, Jessa	12/18/2025	7:46 PM	8:31 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Aguilar, Leanne Kaye	12/18/2025	8:17 PM	8:26 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Guevarra, Lander John	12/18/2025	8:08 PM	8:23 PM	Citrix Latency - Change Citrix Server	Audio issue/kicked out of citrix while on billable training and doing activity share screen all tools got wiped out, citrix was not recovered
Dumigpi, Althea	12/18/2025	8:17 PM	8:23 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Ibanez, Daniell	12/18/2025	8:15 PM	8:19 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: 12/18/25 Start Time End Time: 8:15 to 8:19 GSD Ticket Number : N/A Issue Type: kicked out while on lunch Account Number: N?A POD Number: 31 POD Letter: E VPS USED: PHX REASON:
Valaquio, Jason Albert	12/18/2025	8:01 PM	8:06 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Penano, Herlyn	12/18/2025	7:32 PM	7:34 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Villarosa, Gerry	12/17/2025	11:11 PM	11:37 PM	Citrix Froze - CONTACTS DISCONNECTED	Cx expecting for a refund from DBZ but she did not receive any refund from the seller after she returned the item and my citrix froze and got kicked out but the customer still on the line so I manage to advise her to reach out to the seller.
Practisala, Pearly Ann	12/18/2025	7:37 PM	7:48 PM	Citrix Froze - CONTACTS DISCONNECTED	callback endorsed to Diego Pangilinan
Dariagan, Esequela May	12/18/2025	7:46 PM	7:50 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime reported to workforce and assisted by the coach.
Artates, Micha Ella	12/18/2025	7:09 PM	7:33 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix kicked out while on call - had to repull up and avaya takes too long to pull up
Cartujano, Ace Joseph	12/18/2025	7:08 PM	7:30 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. Keyboard was also not working properly so I have reached out to the available WF to have it checked. I have then endorsed disconnected call for a callback.
Cuarte, Riva Fe	12/18/2025	7:45 PM	7:48 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze | latency
Alair, Amiel Alan	12/18/2025	7:09 PM	7:12 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	System down occurs while the teammate is on messaging. Teammate reported it immediately.
Delfin, Precious Eleanor	12/18/2025	7:38 PM	7:47 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze and PDA errored / contact got disconnected / need to pull up avaya again because I can't login instantly and need to add some notes on the account of the customer and endorsed the cx for a call back/
Arellano, Bea Luz	12/18/2025	7:14 PM	7:25 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA denali error while on Lunch
Caingcoy, Rolly	12/18/2025	7:16 PM	7:28 PM	Citrix Froze - CONTACTS DISCONNECTED	System downtime was reported by the teammate immediately and also assisted the teammate in pulling up Citrix.
Villanueva, Joevil Paul	12/18/2025	7:11 PM	7:22 PM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix froze while on Break / Change Citrix and reopen tools
Dela Cruz, Rozhien	12/18/2025	6:18 PM	6:23 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime was reported by the teammate immediately
Bacuta, Rodelyn	12/18/2025	7:16 PM	7:21 PM	Avaya Issue - Freeze	System Downtime was reported by the teammate immediately.
Lizada, Bea	12/18/2025	7:09 PM	7:11 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	System Downtime Validated
Pinalba, Reybe	12/17/2025	2:05 AM	12:26 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Disconnected|Kicked Out from Citrix|Contact Not disconnected|Need to re-pull up Avaya, Citrix, and Tools
Trinidad, Angelika	12/17/2025	11:10 PM	11:35 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix kicked out while on call and can't get back to citrix restarted my desktop for 3x
Bayhon, Katrina	12/17/2025	10:47 PM	11:15 PM	Citrix Froze - CONTACTS DISCONNECTED	was about to locate the transaction but system issue occurred. Requested for a callback. disconnected/got kicked out/server unreachable
Tupas, Jastin	12/17/2025	10:45 PM	11:00 PM	No Audio - PDA/ other tools still functional	Cx is asking about the cases on her account from Meta, she wants a refund from these transactions since she did not authorize these future charges on her account. I am not able to assist her well due to system issue. She already filed a dispute. Need a transition from UNAUTH TO INR. No Audio
Tupas, Jastin	12/17/2025	6:47 PM	6:58 PM	Citrix Froze - CONTACTS DISCONNECTED	Cx is asking of the status of his cases, I already explained what happened and and I am about to make a Low Dollar Payout and the call got disconnected due to system issue. Citrix froze and there is no audio available. I already endorsed the cx for a callback since I am not able to fully resolve his concern due to system issue.
Andojar, Ma Angeline	12/17/2025	8:37 PM	8:48 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and PDA/Denali error while on call
Borlado, Lady Mae	12/18/2025	6:14 PM	6:23 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Carlos, Anna Mae	12/18/2025	6:33 PM	6:36 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze and PDA errored | contact got disconnected.
Esico, Mike Alen	12/18/2025	6:21 PM	6:26 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/18/25 Start Time End Time: 6:21 PM - 6:26 PM GSD Ticket Number : N/A Issue Type: citrix froze and PDA errored Account Number: 2282525891569468041 POD Number: 30 POD Letter: D VPN USED: ASH REASON: citrix froze and PDA errored| contact got disconnected.
Oquendo, Jemart	12/18/2025	5:33 PM	5:38 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/18/25 Start Time End Time: 5:33 - 5:38PM GSD Ticket Number : N/A Issue Type: Citrix Issue Account Number: 1610551271853305964 POD Number: 30 POD Letter: G VPS USED: PHX
Pamunag, Jazzen Roi	12/18/2025	5:59 PM	6:02 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Dumigpi, Althea	12/18/2025	4:26 PM	4:27 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Dumigpi, Althea	12/18/2025	4:16 PM	4:17 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Bautista, Demmeth	12/18/2025	4:55 PM	4:59 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Delfin, Precious Eleanor	12/18/2025	5:00 PM	5:04 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	pc malfunction need to disconnect vpn to fix and connect again to vpn
Azarcon, Renalyn	12/18/2025	4:41 PM	4:45 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
CabalQuinto, Shayne	12/18/2025	4:40 PM	4:44 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Teodosio, Jean	12/18/2025	4:35 PM	4:39 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Mina, Mariel	12/18/2025	4:34 PM	4:39 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Trinidad, Gio Enrico	12/17/2025	8:39 PM	8:42 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA denali error while on call
Billones, Vincent Paul	12/18/2025	2:40 PM	2:45 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Teodosio, Jean	12/18/2025	12:30 PM	12:43 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
Teodosio, Jean	12/05/2025	10:17 AM	10:22 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Alayon, Joeven	12/18/2025	12:30 PM	12:44 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
Amante, Eldy Christian	12/18/2025	12:31 PM	12:44 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
Dumali, Marjorie	12/18/2025	12:40 PM	12:51 PM	Avaya Issue - Freeze	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
CabalQuinto, Shayne	12/18/2025	12:37 PM	12:43 PM	Avaya Issue - Freeze	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
CabalQuinto, Shayne	12/18/2025	10:22 AM	10:26 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Sta Romana, Jett	12/18/2025	12:33 PM	12:48 PM	Avaya Issue - Freeze	Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready.
Sta Romana, Jett	12/18/2025	11:49 AM	11:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze for more than 3 minutes and got kicked out. VPN got disconnected too. Need to restart citrix and vpn and stamp on ready.
Sta Romana, Jett	12/18/2025	8:02 AM	8:06 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready.
Macalintal, Hanna Jane	12/18/2025	10:06 AM	10:11 AM	Citrix Froze - CONTACTS DISCONNECTED	PDA/Denali error while no call. Need to wait for the call to completely disconnected and restart PDA after.
Valencia, Paulyn Rose	12/18/2025	12:35 PM	12:44 PM	Avaya Issue - Freeze	Avaya disconnected and PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again.
Baguioro, Chybelle	12/18/2025	1:14 PM	1:18 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Unable to reload citrix (access denied) Need to restart PC and pull tools again.
Baguioro, Chybelle	12/18/2025	12:42 PM	12:56 PM	Avaya Issue - Freeze	Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again.
Tacud, Claira Mae	12/18/2025	12:43 PM	12:46 PM	Avaya Issue - Freeze	PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again.
Baguioro, Chybelle	12/18/2025	11:25 AM	11:28 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and disconnected. Restarted Citrix and PDA and stamp on ready.
Mina, Mariel	12/18/2025	12:30 PM	12:44 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again.
Buncalan, Joemil Bemaren	12/18/2025	12:30 PM	12:38 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again.
Billones, Vincent Paul	12/18/2025	12:05 PM	12:10 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix froze and PDA error while on lunch. Need to restart PDA and stamp on ready.
Ciudad, Jerebel	12/18/2025	10:28 AM	10:33 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze. Call disconnected. Need to wait for citrix and start PDA again.
Tupaz, Krisha Faye	12/18/2025	11:54 AM	11:57 PM	Citrix Disconnected/PDA/Denali Error- after Training Meeting	Citrix froze while on training meeting.
Dumali, Marjorie	12/18/2025	10:43 AM	10:49 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call. Call got disconnected and PDA and AVAYA error. Need to connect Avaya and restart PDA and get ready.
Dumali, Marjorie	12/18/2025	10:39 AM	10:41 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. Contact got disconnected. Restart PDA and get ready.
Mina, Mariel	12/18/2025	10:17 AM	10:22 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. Restart PDA.
Tacud, Claira Mae	12/18/2025	10:05 AM	10:08 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze call not disconnected. Need to finish the call first and restart PDA.
Arevalo, Jolina	12/17/2025	4:09 AM	4:44 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Denali error citrix disconnected while on lunch
Morado, Mark	12/17/2025	2:00 AM	2:10 AM	Citrix Disconnected/PDA/Denali Error - after Break	Denali Error while on break
Empino, Gene Reynald	12/17/2025	6:08 AM	6:18 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	TM was been kick out of citrix and need to set up all the tools all over.
Billones, King Jether	12/17/2025	8:57 AM	9:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix took a while to restart
Samino, Anthony Josh	12/17/2025	3:20 AM	3:34 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: December 17, 2025 Acc no. before sysdown: 5445067102811579912 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 3:20 AM End Local (MNL) time: 3:34 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out, unable to recover my setup, need to resetup once again Assisted by: Coach Grace
Comala, John Vincent	12/17/2025	8:52 AM	9:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	none
Honrado, Kristel Danielle	12/17/2025	3:37 AM	3:43 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time End Time: 3:37 AM - 3:43 AM GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1959529394774809955
Taylor, Joeline	12/17/2025	8:49 AM	8:51 AM	Avaya Issue - Freeze	none
Olanga, Jolimae	12/17/2025	1:11 AM	1:14 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 17, 2025 NTID: jolanga Site: (ROXAS) EID: 435070 Start Local (MNL) time: 1:11 AM End Local (MNL) time: 1:14 AM Current Skillset: voice Last Activity you were doing before Sysdown: Denali error while on call Assisted by: Coach Grace POD: 12| F
Cesar, Maila	12/17/2025	8:06 AM	8:14 AM	Avaya Issue - Freeze	none
Denosta, Marrianne	12/17/2025	3:47 AM	3:57 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time End Time: 3:47 Am - 3:57 GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1976220787217973070
Brillantes, Angel Mae	12/17/2025	7:55 AM	8:04 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix not loading right away. had to wait
Visto, Josellel	12/17/2025	2:44 AM	2:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: December 17, 2025 NTID: jvisto Site: (ROXAS) EID: 430740 Start Local (MNL) time: 2:44 AM End Local (MNL) time: 2:56 AM Current Skillset: voice VPN used: phx Last Activity you were doing before Sysdown: transferring PODS Assisted by: wf allen POD: 23/d
Valerio, Mark David	12/17/2025	7:34 AM	7:46 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	kick out of citrix as wll had to restart citrix
Ortiz, Arian Mae	12/17/2025	7:43 AM	7:49 AM	Citrix Disconnected/PDA/Denali Error - after Break	none
Humpay, Elaine	12/17/2025	7:36 AM	7:40 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	none
Dumali, Marjorie	12/18/2025	6:38 AM	6:40 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and PDA error. Call got disconnected. Need to restart PDA and get ready again.
Salgado, Janelle Marie	12/17/2025	5:24 AM	6:24 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	unable to sign in to PDA and had to transfer station
Tenales, John Rey	12/17/2025	3:36 AM	3:44 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time End Time: 3:36 Am - 3:44 GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1279718483149352357
Fiolog, Crystal May	12/17/2025	5:54 PM	5:57 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Kicked out on citrix while on lunch. Teammate cannot log in on her citrix, as well as on her avaya. Assisted tm until she get on ready.
Magtagad, Hannah Joy	12/17/2025	5:51 AM	6:20 AM	Avaya Issue - Freeze	Need to restart Avaya can't sign in and had to restart avaya multiple times
Marcelino, Joselle	12/17/2025	2:57 AM	2:59 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 17, 2025 NTID: jomarcelino Site: (ROXAS) EID: 434454 Start Local (MNL) time: 2:57 AM End Local (MNL) time: 2:59 AM Current Skillset: voice Last Activity you were doing before Sysdown: transferring PODS | Setting up Citrix and tools POD: 27 | A
Tan, Mikaella Tatiana	12/17/2025	9:56 AM	9:59 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze contacts not disconnected
Estebes, Immanuel	12/17/2025	6:39 PM	6:46 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Denali error while I'm about to transfer the cx to an account specialist.
Taylor, Joeline	12/17/2025	5:17 AM	5:21 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	none
Bernas, John Vincent	12/17/2025	5:19 AM	5:25 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Citrix kicked out during lunch and PDA error, restarted citrix
Nicodemus, Mary Joy	12/17/2025	9:17 AM	9:19 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA Error/ Contact Disconnected
Sanchez, Queenie Joy	12/17/2025	4:14 PM	4:16 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze, cx no audio, pending logout and restarted my avaya.
Erenio, Remelyn	12/17/2025	5:08 AM	5:23 AM	Citrix Latency - Change Citrix Server	citrix kick out | unable to pull up citrix right away
Hermosisima, Maria Finah	12/17/2025	3:02 AM	3:15 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: December 17, 2025 NTID: mhermosisima Site: (ROXAS) EID: 432389 Start Local (MNL) time: 03:02 AM End Local (MNL) time: 03:15 AM Current Skillset: voice Last Activity you were doing before Sysdown: transferring PODS | Setting up Citrix and tools POD: 27 | D
Cobrado, Ma Cyrine	12/17/2025	4:11 PM	4:12 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze PDA Denali error
Ortiz, Arian Mae	12/17/2025	2:16 AM	2:34 AM	Avaya Issue - Freeze	unable to pull up avaya right away
Visto, Josellel	12/17/2025	6:44 AM	6:54 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: December 17, 2025 NTID: jvisto Site: (ROXAS) EID: 430740 Start Local (MNL) time: 6:44 am End Local (MNL) time: 6:54 am VPN used: phx Current Skillset: voice Last Activity you were doing before Sysdown: pda error after lunch avaya disconnected POD: 23/D
Busia, John Paul	12/17/2025	5:46 AM	5:51 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Avaya issue, Citrix error while on lunch
Billones, King Jether	12/17/2025	5:11 AM	5:19 AM	Citrix Disconnected/PDA/Denali Error - after Break	Latency pulling up avaya
Cobrado, Ma Cyrine	12/17/2025	11:32 PM	11:32 PM	Avaya Issue - Freeze	Avaya issue cannot pull up cannot sign in to avaya
Flotildes, Realyn	12/17/2025	6:46 AM	6:52 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: December 17, 2025 Start Time: 6:46 AM End Time: 6:52 AM GSD Ticket Number : Issue Type: Citrix froze/Denali error Account Number: N/a while on lunch VPN:phx
Llorente, Mel Rose	12/17/2025	6:57 AM	7:08 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze | Avaya disconnected. N/A error occurred after call and the citrix restarted.
Valerio, Mark David	12/17/2025	2:55 AM	3:09 AM	Citrix Latency - Change Citrix Server	Mandatory change of station after UK logout unable to pull up citrix right away
Olanga, Jolimae	12/17/2025	6:48 AM	6:53 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Acc no: This happened while on lunch Shift Date: December 17, 2025 NTID: jolanga Site: (ROXAS) EID: 435070 Start Local (MNL) time: 6:48AM End Local (MNL) time: 6:53AM Current Skillset: voice Last Activity you were doing before Sysdown: Citrix froze| denali error POD: 24/F
Baulos, Bill Austin	12/18/2025	9:52 AM	10:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze for more than 5 minutes and got kicked out. Need to set up Citrix again and set up tools again.
Salgado, Janelle Marie	12/17/2025	2:59 AM	3:08 AM	Citrix Latency - Change Citrix Server	Mandatory change of station after UK logout unable to pull up citrix right away
Denosta, Marrianne	12/17/2025	9:14 AM	9:23 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/17/2025 Start Time / End Time: 9:14 Am - 9:23 AM GSD Ticket Number: Issue Type:| No audio| PDA error| Contact disconnected Account Number: 2012671589989851359 VPN / Citrix: PHX / DUB POD: 26/C 5th floor
Billanes, Axcelle Mar	12/17/2025	6:49 PM	6:54 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call, Call got disconnected and PDA denali error
Billones, King Jether	12/17/2025	2:31 AM	2:35 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix issue contacts disconnected
Valencia, Paulyn Rose	12/18/2025	9:48 AM	9:53 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. Citrix still on froze but call already disconnected in Avaya. Need to set up VPN again.
Comala, John Vincent	12/17/2025	3:12 AM	3:28 AM	Citrix Latency - Change Citrix Server	Mandatory change of station after UK logout unable to pull up citrix right away
Tulale, Mae Con	12/17/2025	6:47 AM	7:01 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Shift Date: December 17, 2025 Start Time: 6:47 End Time: 7:01 GSD Ticket Number : Issue Type: error while on lunch Account Number: N/a Pod 27 - B
Frio, Denziel Marie	12/17/2025	7:24 AM	7:30 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze, pda error, call disconnected 7:26
Samino, Anthony Josh	12/17/2025	7:17 AM	7:32 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: December 17, 2025 Start Time: 7:16 AM End Time: 7:32 AM GSD Ticket Number : Issue Type: DUB citrix got kicked out, was able to recover my tools. contact not disconnected Account Number: N/a
Brillantes, Angel Mae	12/17/2025	2:21 AM	2:32 AM	Citrix Latency - Change Citrix Server	Mandatory change of station after UK logout unable to pull up citrix right away
Macalintal, Hanna Jane	12/18/2025	9:50 AM	9:52 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and PDA disconnected. Contact got disconnected.
Delfin, Vanneza	12/17/2025	7:08 PM	7:09 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by coach Marlo
Sanchez, Queenie Joy	12/17/2025	8:11 AM	8:18 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call and then citrix disconnected, I Can't hear the cx on the line then Ghost spiel ,I restarted my citrix. 8:14 call got disconnected.
Billones, King Jether	12/17/2025	3:17 AM	3:30 AM	Citrix Latency - Change Citrix Server	change station and latency pulling up citrix succesfully
Alarba, Phoebecates	12/17/2025	6:47 AM	6:54 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Denali error while on call. Started 6:47am call ended 6:50 back in ready 6:54.
Honrado, Kristel Danielle	12/17/2025	2:48 AM	3:10 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate did a POD transfer as usual (for NA IR), and after setting up Citrix and tools, encountered sysdown | Assisted by WF Allen
Honrado, Kristel Danielle	12/17/2025	2:48 AM	3:10 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate did a POD transfer as usual (for NA IR), and after setting up Citrix and tools, encountered sysdown | Assisted by WF Allen
Suderio, Marco Pablo	12/17/2025	9:33 AM	9:34 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA error while on call and advised the teammate to endorse it for callback
Macalintal, Hanna Jane	12/18/2025	9:02 AM	9:09 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and Denali error. Contact not disconnected. Need to finish call first before set up PDA again.
Billones, Vincent Paul	12/18/2025	8:59 AM	9:04 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and Denali error. Contact not disconnected. Need to finish call and restart PDA.
Buncalan, Joemil Bemaren	12/18/2025	8:50 AM	8:55 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. Denali got error and call got disconnected. Need to restart Denali.
Palomo, John Paul	12/17/2025	2:44 AM	2:59 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Shift Date: 12/17/2025 Start Time / End Time: 2:44 AM - 2:59 AM GSD Ticket Number: Issue Type: PDA/Denali error - We were advised to change POD station. I have to restart and step my tools again. Account Number: VPN / Citrix: PHX / DUB POD: 27/G 5th floor
Degala, Jeanette	12/17/2025	8:21 AM	8:34 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix disconnected // restarted tools
Serrano, Angel Faith	12/17/2025	6:15 AM	6:26 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate was currently on Break when system issue happened and CITRIX was disconnected and needs to set-up everything.
Doroteo, Jargelyn	12/17/2025	7:13 AM	8:13 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	itrix disconnected/Contact not disconnected
Palomo, John Paul	12/17/2025	3:27 AM	3:45 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time / End Time: 3:27 AM - 3:45 AM GSD Ticket Number: Issue Type: Citrix Froze and call got disconnected. I have to restart and step my tools again. Account Number: 1156280016128985990, 5518542700519426517 VPN / Citrix: PHX / DUB POD: 27/G 5th floor
Bondoc, John Karl Ric	12/17/2025	8:10 AM	8:30 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Empeno, Alleah Camille	12/17/2025	8:01 AM	8:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Disconnected
Generale, Lieza	12/17/2025	8:10 AM	8:15 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Valencia, Nieza Joy	12/17/2025	7:52 AM	8:10 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA ERROR while having call
Palomo, John Paul	12/17/2025	7:30 AM	7:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time / End Time: 7:30 AM - 7:50 AM GSD Ticket Number: Issue Type: Citrix Froze and call got disconnected. I was kicked out of my Citrix .I have to restart and step my tools again. Account Number: 2261689800086792931 VPN / Citrix: PHX / DUB POD: 27/G 5th floor
Nedula, Cleo Mariz	12/17/2025	8:22 AM	8:29 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Reodava, Eric	12/17/2025	8:10 PM	8:15 PM	Citrix Froze - CONTACTS DISCONNECTED	Kicked out of Citrix while on call, the call was disconnected and there is no audio. Avaya has an issue.
Abunas, Mc Brandon	12/17/2025	8:12 AM	8:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Avaya Disconnected and citrix disconnected while on call. Change citrix to go ready.
Denosta, Marrianne	12/17/2025	7:48 AM	8:00 AM	Citrix Froze - CONTACTS DISCONNECTED	Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected)
Dadivas, Nica Rose	12/17/2025	8:16 AM	8:27 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze while assisting the customer and the call got disconnected then after that I was kicked out and then another call entered however the cx cannot hear me as well coach Jona assisted me so that I could go back to the system again.
Honrado, Kristel Danielle	12/17/2025	7:43 AM	8:00 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time / End Time: 7:43 AM - 8:00 AM GSD Ticket Number: IMS0824547 Issue Type: Citrix Froze and call got disconnected. I was kicked out of my Citrix .I have to restart and set my tools again. PDA/Denali Error. Account Number: 1571794033203182193 VPN / Citrix: PHX / DUB POD: 27/ A 5th floor
Acuyong, Joyce	12/17/2025	8:11 AM	8:22 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and disconnected while I was assisting the customer and preparing to transfer them to the appropriate department. The call was disconnected, and Coach Jona assisted me with the system issue.
Bolante, Pholla Jeve	12/17/2025	8:20 AM	8:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and I had to wait for it to respond while assisting cx.
Cordova, Jayvin	12/17/2025	7:52 AM	8:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Reason: citrix disconnected (contact disconnected)
Deondo, Kristine Marie	12/17/2025	7:11 AM	8:07 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Shift Date: 12/17/2025 Employee ID: 435600 NTID : rkdeondo Start Time: 7:11AM (system down/kicked out from Citrix Froze/call not disconnected) End Call: 08:05 AM (End call with customer ) End Time: 08:07AM GSD Ticket Number : Issue Type: Moving POD 26-G (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: Assisted by: Coach Grace
Nicodemus, Mary Joy	12/17/2025	8:14 AM	8:26 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kicked out of Citrix while on call, need to assist first the Cx and finish the call before I can pull up my PDA.
Villanueva, Harold	12/17/2025	8:36 AM	8:44 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix froze 8:36 AM but cx is still on the line, TM was kicked out of citrix . call ended 8:40 AM, had to relogin PDA was able to ready at 8:44 AM
Samino, Anthony Josh	12/17/2025	12:40 AM	1:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Initially assisted teammate with citrix froze; connection has been lost, after 10 minutes of still not fixing the issue, asked helped from WF Mollie; GSD ticket filed (IMS0824383)
Isada, Ayessa	12/17/2025	8:10 AM	8:24 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze, hard reset, Avaya got disconnected
Baure, Nika Jeane	12/17/2025	7:58 AM	8:15 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kick out in Citrix and call got disconnected need to restart Citrix and pull all the tools.
Escalada, Johann Mikhail	12/17/2025	8:18 AM	8:20 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	VPN Disconnected and reconnected
Marcelino, Joselle	12/17/2025	7:55 AM	8:00 AM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/2025 Start Time / End Time: 7:55 AM - 08:00 AM GSD Ticket Number: Issue Type: PDA Denali error after a Citrix froze. Chat disconnected Account Number: 2113037681174454770 VPN / Citrix: PHX / Azure-EU POD: 29/D 5th floor
Cobrado, Ma Cyrine	12/17/2025	2:43 AM	2:49 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Catalan, Jowelyn	12/17/2025	7:44 AM	7:59 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by WF Allen
Delfin, Vanneza	12/17/2025	2:43 AM	2:51 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Visto, Josellel	12/17/2025	2:44 AM	2:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Alcazaren, Marivie	12/18/2025	8:08 AM	8:15 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Citrix froze and VPN got disconnected. Need to set up VPN, AVAYA and citrix again.
Billanes, Axcelle Mar	12/17/2025	2:46 AM	2:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Villas, Neca	12/17/2025	8:10 AM	8:23 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Yamson, Jhon Richard	12/17/2025	7:52 AM	8:22 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kicked out by citrix while having a call on the line, restarted and set-up my tools
Sta Romana, Jett	12/18/2025	8:02 AM	8:06 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and Denali error. Contact got disconnected.
Estebes, Immanuel	12/17/2025	2:44 AM	2:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Celino, Ar Brian	12/17/2025	7:44 AM	8:13 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Kicked out of citrix and need to restart all tools. Cx was assisted during sysdown.
Francisco, Nikka Patricia	12/17/2025	7:56 AM	8:15 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Sta Romana, Jett	12/18/2025	7:47 AM	7:51 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and Denali error. Contact got disconnected.
Uadan Jr, Richard	12/17/2025	7:44 AM	7:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix disconnected (contact not disconnected)
Diaz, Lyka Angelique	12/17/2025	8:16 AM	8:19 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix disconnected and had to restart it again.
Honrado, Kristel Danielle	12/17/2025	7:43 AM	8:01 PM	Citrix Froze - CONTACTS DISCONNECTED	Got disconnected from citrix and avaya
Arbolado, Danielle	12/17/2025	12:58 AM	1:15 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Tm experience citrix kicked out while on call. advised to logged in again and continue assisting cx then set up again.
Alayon, Joeven	12/18/2025	5:50 AM	5:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and PDA error but chat not disconnected. Need to response to chat first before setting up PDA again.
Dellava, Angelica Mae	12/17/2025	7:56 AM	8:15 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call
Samino, Anthony Josh	12/17/2025	12:40 AM	1:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Initially, Citrix froze then connection got lost. Assisted asamino but after more than 10 minutes of the issue not being fixed (due to latency) asked helped from WF Mollie and GSD ticket was filed.
Honrado, Kristel Danielle	12/03/2025	7:43 AM	8:01 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by TL Carl
Empeno, Alleah Camille	12/17/2025	8:01 AM	8:11 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted teammates until she go on ready
Labrador, Rachel	12/17/2025	7:48 AM	7:51 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	citrix disconnected vpn disconnected contacts not disconnected no audio after
Rosas, Shainne Lou	12/17/2025	6:27 AM	6:37 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM need to setup, Citrix got disconnected during lunch.
Abrica, Apollo	12/17/2025	6:15 AM	6:22 AM	Avaya Issue - Freeze	Teammate's citrix froze while on call.
Alarba, Phoebecates	12/17/2025	3:28 AM	3:50 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM experience a citrix kicked out after lunch and having keeps getting kicked out on logging a hard time logging in again. ASSISTED BY: Lea Bautista
Oliveros, Christine	12/17/2025	8:00 AM	8:03 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze while on call / call did not ended
Peral Jr, Teodolfo	12/17/2025	6:14 AM	6:26 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA Error while on Break.
Cadigal, Christopher	12/17/2025	5:33 AM	5:45 AM	Avaya Issue - Freeze	Teammate's avaya froze and got kicked out of citrix while on call. Teammate had to login back to Citirx.
Ocumas, Christine	12/17/2025	7:32 AM	7:40 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while the customer was on the line. VPN logon failed twice.
Caballero, Reto	12/17/2025	3:45 AM	3:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted cx while citrix was disconnected.
Ongkingco, Kim Verly	12/17/2025	4:13 AM	4:35 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and was kicked out. Cx was still on the other line but cx could not hear me anymore. Ghost Spiel initiated. Transferred to another station. Logged in to Citrix and pulled up all my tools. ASSISTED BY: Coach Lea
Arojado, Jay Ann	12/17/2025	5:11 AM	5:16 AM	No Audio - PDA/ other tools still functional	TM experience PDA error. Go on ready on her own after restarting PDA
Arojado, Jay Ann	12/17/2025	2:46 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready
Diaz, Jessirie	12/17/2025	5:09 AM	5:24 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM kicked out from Citrix, CX is still on call.
Tulale, Mae Con	12/17/2025	2:43 AM	3:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready
Bueno, Patricia Nicole	12/17/2025	5:23 AM	5:35 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready
Arrobang, Juliena Rose	12/17/2025	6:45 AM	6:48 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer.
Tayco, Khevin	12/17/2025	5:25 AM	5:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	IMS0824431
Estrella, Joyce	12/17/2025	4:38 AM	4:43 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer.
Castro, Nyl John	12/17/2025	5:34 AM	5:47 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze-Teammate was unable to click anything on screen until he was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer.
Baranda, Patricia Ann	12/17/2025	1:58 AM	2:00 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	PDA Error-No Contact Received
Benid, Rose Anne	12/17/2025	7:25 AM	7:30 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	TM experience a PDA error while on lunch. Assisted TM until go on ready.
Baranda, Patricia Ann	12/17/2025	5:54 AM	5:59 AM	Avaya Issue - Freeze	PDA Error-No Contact Received
Francisco, Patricia Ann	12/17/2025	7:13 AM	7:24 AM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix froze while on break and got kick out in Citrix restart it then sign in again.
Hierro, Alnie Glaze	12/17/2025	7:40 AM	7:42 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	citrix kicked out while on lunch
Baranda, Patricia Ann	12/17/2025	6:28 PM	6:34 PM	Avaya Issue - Freeze	PDA Error-No Contact Received
Arcano, Anjenette	12/17/2025	5:20 AM	5:30 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience citrix froze while on call, restarted citrix but experience kicked out before can successfully login. Assist TM until to go on ready.
Baguioro, Chybelle	12/18/2025	7:20 AM	7:25 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	No contact was disconnected
Patricio, Aikie	12/17/2025	2:55 AM	3:04 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Marcelino, Joselle	12/17/2025	3:33 AM	4:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Unreachable server, No responses from the customers, and cannot sign in to Avaya due to Invalid Agent, need to change station to set up. Shift Date:12/17/2025 Start Time End Time: 03:33am- 4:02 am GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) Unreachable server, No responses from the customers, and cannot sign in to Avaya due to Invalid Agent, need to change station to set up. Please note: Assisted by TL Rachelle
Beltran, Mary Grace	12/17/2025	5:55 AM	6:01 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix disconnected while on call. I had to restart my citrix and I signed out of avaya and signed in again and I go on ready on 06:01 AM.
Santos, Raquel	12/17/2025	6:45 AM	6:50 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and call got disconnected
Mercado, Jason	12/17/2025	6:41 AM	7:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's Citrix froze and then disconnected at 6:41 AM. Call was not disconnected and teammate need to set-up his Citrix, VPN and PDA again. Customer concern is regarding unauthorized transaction.
Diaz, Lyka Angelique	12/17/2025	3:55 AM	4:13 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Sysdown occured before the call ended and there is no audio that is coming out form the other line anymore. I tried to just log out my PDA but I cannot pull it up so I went to my Avaya and dialed my dialer but there was no sound, I repeated it but it is still not working so I signed out my Avaya and sign in again immediately after. That's when the issue was fixed.
Lachica, Angel	12/17/2025	6:47 AM	6:54 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM experience Denali error. TM go on ready after setting up tools. No coaches to report to as they are taking over phone calls of other TM.
Fiolog, Crystal May	12/17/2025	5:54 PM	5:57 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready.
Hermosisima, Maria Finah	12/17/2025	7:09 PM	7:13 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix disconnected while TM was on call.
Algoso, Kyla Joy	12/17/2025	2:37 AM	2:53 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	TM's citrix got disconnected. TM until to go on ready.
Viejo, Jerilee	12/17/2025	4:37 AM	4:52 AM	Citrix Froze - CONTACTS DISCONNECTED	PDA disconnected/call not disconnected/Avaya loading
Diaz, Frenmar	12/17/2025	5:49 AM	6:02 AM	Citrix Froze - CONTACTS DISCONNECTED	The issue was resolved, and the teammate was able to return to ready status.
Bordan, Rielyn Mae	12/17/2025	6:40 AM	6:43 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA error after call.
Lachica, Angel	12/17/2025	2:50 AM	3:00 AM	Citrix Latency - Change Citrix Server	TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready.
Ambay, Anne Nicole	12/17/2025	6:06 AM	6:11 AM	Citrix Froze - CONTACTS DISCONNECTED	The issue was resolved, and the teammate was able to return to ready status.
Osano, Jhenaline	12/17/2025	6:48 AM	6:59 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate's Citrix was disconnected but the call was not disconnected, no audio from the customer so teammate delivered ghost spiel and disconnected the VPN . Teammate restart her Citrix because she can't pull it up.
Obafial, Christian Jay	12/17/2025	5:55 AM	5:56 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Estialbo, Rochilyn Joy	12/17/2025	4:48 AM	5:50 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Ofalla, Frank Danniel	12/18/2025	1:35 AM	1:44 AM	Citrix Latency - Change Citrix Server	TM experience a severe latency while handling call which causes a hard time accessing the tools. Asked a permission to logout to restart after the call. Assist TM until to go on ready again.
Formelos, Diana Joy	12/17/2025	5:36 AM	5:53 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia.
Ayuda, Ma Victoria	12/17/2025	5:49 AM	5:58 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experienced CITRIX freeze and was kicked out and needs to set-up again.
Tariao, John David	12/17/2025	5:36 AM	5:50 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia.
Mercado, Rozeth	12/17/2025	5:36 AM	5:53 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia
Espinosa Jr, Mervin	12/04/2025	5:45 AM	5:58 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experienced CITRIX disconnection and needs to do set-up again.
Zapico, Rosario	12/17/2025	5:31 AM	5:50 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia
Fiecas, Peache	12/17/2025	1:19 AM	1:27 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Tolentino, Realyn	12/17/2025	6:24 AM	6:27 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze call not disconnected
Cabugao, Nhel Francis	12/17/2025	4:36 AM	4:52 AM	Citrix Froze - CONTACTS DISCONNECTED	latency issue / PDA not loading/ reset up tools
Mercado, Rozeth	12/17/2025	1:37 AM	1:40 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	The issue was resolved, and the teammate was able to return to ready status.
Zapico, Rosario	12/17/2025	1:31 AM	1:50 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	The issue was resolved, and the teammate was able to return to ready status.
Abajar, Allysa	12/17/2025	5:44 AM	6:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's PC froze, Spark, Teams and all tools were unclickable until the point where teammate was kicked out of CITRIX but still assisted her customer as they were still active in AVAYA.
Frugalidad, Cristina	12/17/2025	5:38 AM	6:38 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Celeste, Airene Mae	12/17/2025	5:16 AM	5:20 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready.
Badillo, Bernard Luis	12/17/2025	5:33 AM	6:33 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Anisco, Jannah Gift	12/17/2025	4:36 AM	4:54 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix kicked out call got disconnected/automatically tried setting up however takes time to pull up citrix screen went black PDA is not loading when pulling it up.
Torre, Kin Bryan	12/17/2025	5:56 AM	6:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's Citrix froze and he was kicked out from Citrix while still on call. Teammate need to set-up everything including his Avaya. Call was prolonged because the customer can't validate his account.
Olisco, Divine	12/17/2025	5:14 AM	6:02 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready.
Galisim, Lovely Nicole	12/17/2025	6:23 AM	6:32 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Citrix froze and the teammate got disconnected. Had to restart Citrix and also the Avaya.
Majen, Jenylyn	12/17/2025	1:20 AM	1:32 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Magluyan, Grace Alondra Joy	12/17/2025	1:29 PM	1:39 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate's VPN was disconnected and took time to pull her AVAYA.
Victoriano, Roilen Brian	12/17/2025	5:53 AM	6:02 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate got disconnected on citrix while on ready. Teammate got froze and they got kicked out. Assist teammate until they got on ready.
Ledesma, John Patrick	12/17/2025	1:35 AM	1:43 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Diocos, Fredgine Mae	12/17/2025	5:45 AM	5:52 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready.
Estialbo, Rochilyn Joy	12/17/2025	1:26 AM	1:38 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Bordan, Jon Bonjam	12/17/2025	5:50 AM	5:58 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready.
Mendoza, Julie Ann	12/17/2025	6:13 AM	6:18 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate got kicked out from citrix. Had to restart citrix and everything.
Graciadas, John Wilbert	12/17/2025	6:04 AM	6:15 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and got kick out. Then assist the teammate to restart the citrix and pull out PDA and stamp on break.
Parreno, Mark Anthony	12/17/2025	5:49 AM	5:57 AM	Citrix Latency - Change Citrix Server	Citrix froze and got kick out. Then assist the teammate to restart the citrix and pull out PDA and stamp on break.
Obafial, Christian Jay	12/17/2025	1:25 AM	1:30 AM	Avaya Issue - Freeze	The issue was resolved, and the teammate was able to return to ready status.
Alcones, Paula Jane	12/17/2025	5:43 AM	5:48 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	N/A
Condez, Rea Angelika	12/17/2025	5:56 AM	6:03 AM	Citrix Latency - Change Citrix Server	Citrix froze and got kick out when stamping to break. Let tm to start citrix and pull out PDA them stamp break
Iguin, Harlyn Mae	12/17/2025	6:14 PM	6:19 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate’s Citrix froze after her call, and she was then kicked out of Citrix. Her VPN was also disconnected. The teammate needed to set up everything again.
Santos, Raquel	12/17/2025	3:53 AM	4:39 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Tm was sysdown when she get back from lunch. Tm was not able to pull out citrix. Assist to cloud reset and restart again.
Salgado, Bryan Steven	12/17/2025	5:29 AM	5:32 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call.
Baure, Nika Jeane	12/17/2025	4:40 AM	4:42 AM	Avaya Issue - Freeze	Denali error while waiting for a call.
Morado, Mark	12/17/2025	6:02 AM	6:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix got disconnected while the teammate is on a call. Teammate needs to pull up Cictrix together with his avaya
Acejo, Aljune Mike	12/17/2025	6:00 AM	6:11 AM	Citrix Disconnected/PDA/Denali Error - after Break	Citrix Disconnected while on break | All tools disconnected
Quinton, Quenne	12/17/2025	5:55 AM	6:05 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Disconnected while on call | All tools disconnected
Torre, Kin Bryan	12/17/2025	1:56 AM	2:09 AM	Citrix Latency - Change Citrix Server	Having a hard time logging back in to citrix due to latency and screen went black.
Arcano, Anjenette	12/17/2025	5:20 AM	5:30 AM	No Audio - PDA/ other tools still functional	citrix froze, vpn disconnected, call disconnected // assisted by WF Allen
Floro, Claire Jacynth	12/17/2025	5:47 AM	5:57 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Disconnected while on call | All tools disconnected
Oloroso, Mark Bryan	12/17/2025	5:23 AM	5:26 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA error while on break // restarted tools
Parohinog, Reynan	12/17/2025	4:41 AM	4:48 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate experience CITRIX freeze, had to set up again the VPN and during PDA login Teammate received an error.
Aravejo, Shelomith	12/17/2025	4:25 AM	4:33 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and kick out while on call. Help tm to cloud reset and restart citrix then pull out PDA and stamp on ready
Tan, Mikaella Tatiana	12/17/2025	5:56 AM	6:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and got kicked out of citrix, contacts not disconnected.
Abunas, Mc Brandon	12/17/2025	4:12 AM	4:14 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze while on call and on pending lunch, Call not disconnected.
Dalumpines, Athea Trisha	12/17/2025	5:44 AM	5:52 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience Citrix disconnection and had to to a hard restart.
Procalla, Vincent Albert	12/17/2025	5:45 AM	5:54 AM	Citrix Froze - CONTACTS DISCONNECTED	Helped cx to go on ready.
Cordova, Jayvin	12/17/2025	5:12 AM	5:17 AM	Citrix Disconnected/PDA/Denali Error - after Break	PDA error while ion break // restarted PDA // AVAYA
Magluyan, Grace Alondra Joy	12/17/2025	1:29 AM	1:39 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate experienced VPN disconnection while she is on call with her new Customer. Teammate exceeded 5 minutes because the AVAYA took too lo g to pull up.
Encina, Felix John	12/17/2025	5:33 AM	5:42 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience CITRIX freeze during call, exceeded the 5 minute since the initial attempt in AVAYA login was failed and took too long to load.
Amparo, Ana Roces	12/17/2025	1:20 AM	1:22 AM	Avaya Issue - Freeze	Teammate experience AVAYA Freeze.
Villanueva, Harold	12/17/2025	4:29 AM	4:44 AM	Citrix Froze - CONTACTS DISCONNECTED	TM was assisted by WF Yan
Buala, Kristine Grace	12/17/2025	5:25 AM	5:35 AM	Citrix Froze - CONTACTS DISCONNECTED	CITRIX FROZE//CALL GOT DISCONNECTED
Olisco, Francis John	12/17/2025	5:21 AM	5:32 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Disconnected while on call | All tools disconnected
Encina, Felix John	12/17/2025	1:32 AM	1:37 AM	Citrix Froze - CONTACTS DISCONNECTED	System issued did not exceed in 5 minutes. (CITRIX FROZE)
Lingco, Rollene	12/17/2025	5:20 AM	5:30 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze and disconnected while on call need to pull up tools again| cx no response on the line | delivered ghost spiel and end the call
Bondoc, John Karl Ric	12/17/2025	4:07 AM	4:24 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	NA
Tindog, Laiza Mae	12/17/2025	4:45 AM	4:47 AM	Citrix Disconnected/PDA/Denali Error - after Break	NA
Dela Cruz, Ma Samantha	12/17/2025	4:10 AM	4:14 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	NA
Begona, Maricar	12/17/2025	4:27 AM	4:31 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	NA
Begona, Maricar	12/17/2025	4:12 AM	4:14 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Devibar, Juselle Rey	12/17/2025	1:32 AM	1:32 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience CITRIX freeze.
Ayuda, Ma Victoria	12/17/2025	2:35 AM	2:37 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate experience PDA Error during call when she is assisting Customer in updating phone number.
Daniel, Mark Jojit	12/17/2025	5:08 AM	5:15 AM	Citrix Froze - CONTACTS DISCONNECTED	Citric kicked out and had to re open tools.
Nedula, Cleo Mariz	12/17/2025	3:58 AM	4:15 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Arbolado, Danielle	12/17/2025	4:29 AM	5:02 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Catalan, Jowelyn	12/17/2025	4:49 AM	4:57 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	PDA ERROR/CONTACT DISCONNECTED
Ocumas, Christine	12/17/2025	3:30 AM	4:03 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate was kicked out of Citrix three times during the call. The teammate assisted the customer without a PDA and used only Spark.
Aniero, Mark Anthony	12/17/2025	4:34 AM	4:54 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call, citrix and call got disconnected, teammate needed to re open his tools.
Alayon, Alyn Joy	12/17/2025	4:11 AM	4:37 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	WF Mae Ann assisted the TM
Albay, Cymon	12/17/2025	4:30 AM	4:40 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix kicked out/Took time to reopen the PDA.
Graciadas, John Wilbert	12/17/2025	2:01 AM	2:03 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience CITRIX freeze and provided ghost but was able to get back right away
Gade, Micah Pearl Lyne	12/17/2025	4:24 AM	4:29 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call
Abool, Mary Gloden	12/17/2025	1:35 AM	1:36 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate was able to go back on ready before 5 mns.
Adodoli, Karl Howen	12/17/2025	1:41 AM	1:52 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experienced CITRIX freeze and call was disconnected and needs to set-up again.
Arbolado, Danielle	12/17/2025	12:58 AM	1:15 AM	Avaya Issue - Freeze	Avaya kicked out. Unable to login back to Avaya. Reopen Avaya. Avaya took awhile to open. Assisted by Coach April and TL Aira.
Jore, Paul Vincent	12/17/2025	4:31 AM	4:38 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Call disconnected. Transaction Inquiry
Bajande, Jemima	12/17/2025	3:56 AM	3:58 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call
Tuyay, Shantal	12/17/2025	4:30 AM	4:35 AM	Citrix Froze - CONTACTS DISCONNECTED	Call got disconnected
Binag, Roxan Joy	12/17/2025	3:53 AM	3:59 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call.
Ebuna, Ckim Wesley	12/17/2025	1:26 AM	1:30 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate was able to go back on ready before 5mns.
Suderio, Marco Pablo	12/17/2025	4:22 AM	4:23 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call.
Olivas, Johanna	12/17/2025	1:40 AM	1:44 AM	Avaya Issue - Freeze	Teammate was assisted by WF: Franz Allen Garcia
Escalada, Johann Mikhail	12/17/2025	4:15 AM	12:19 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call.
Fiolog, Crystal May	12/17/2025	4:18 AM	4:22 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	tm was about to transfer for escalation but avaya and cx got disconnected. tm restarted avaya and pda.
Villas, Neca	12/17/2025	4:07 AM	4:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Pamati-an, John Lester	12/17/2025	4:05 AM	4:12 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Advised the tm to endorse the call for callback
Tindog, Laiza Mae	12/17/2025	3:04 AM	3:10 AM	Citrix Froze - CONTACTS DISCONNECTED	NA
Dellava, Angelica Mae	12/17/2025	4:05 AM	4:11 AM	Avaya Issue - Freeze	Tm is now taking calls
Isada, Ayessa	12/17/2025	4:08 AM	4:11 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call.
Dela Sada, Michaela	12/17/2025	3:05 AM	3:11 AM	Citrix Froze - CONTACTS DISCONNECTED	Teammate re pull up Citrix
Pinaroyo, Rica Mae	12/17/2025	1:43 AM	1:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	teammate was able to stamp ready right away
Oliveros, Christine	12/17/2025	3:59 AM	4:01 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on a call.
Baure, Nika Jeane	12/17/2025	3:57 AM	3:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Abrica, Apollo	12/17/2025	1:21 PM	2:19 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Ricardo, Danicah	12/17/2025	3:14 AM	3:25 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn.
Tolentino, Realyn	12/17/2025	2:07 AM	2:43 AM	Avaya Issue - Freeze	Teammate was logged out from the Avaya and unable to login back. We tried resetting the Avaya, asked help from WF Yann. Advised to reboot PC.
Sanchez, Queenie Joy	12/17/2025	11:43 PM	11:52 PM	Avaya Issue - Freeze	Citrix froze | avaya issue |caller no audio restarted avaya . avaya took time to pull up, I restarted both of my PDA and Avaya
Briones, Andrea Mean	12/17/2025	3:57 AM	3:59 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Condez, Rea Angelika	12/17/2025	1:56 AM	1:58 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Aluad, Rose Ann	12/17/2025	3:29 AM	3:51 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate continues to receive call without citrix. Had to reset the avaya since unable to stamp on ready on Denali. Ticket number IMS0824429
Yamson, Jhon Richard	12/17/2025	3:51 AM	3:53 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze while on call
Celino, Ar Brian	12/17/2025	3:42 AM	3:44 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze and can't hear the cx. Assisted the tm and was able to get back to the call.
Taylor, Joeline	12/17/2025	12:47 AM	12:51 AM	Avaya Issue - Freeze	avaya freeze
Billones, Mark	12/17/2025	3:03 AM	3:12 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze - Contact Disconnected
Arellano, Bea Luz	12/17/2025	7:05 PM	7:30 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Sheeva
Humpay, Elaine	12/17/2025	12:32 AM	12:43 AM	Avaya Issue - Freeze	DELAY IN PULLING UP AVAYA
Caballero, Raquel	12/17/2025	3:00 AM	3:04 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze contact not disconnected.
Alarba, Phoebecates	12/17/2025	12:12 AM	12:20 AM	Avaya Issue - Freeze	Avaya freeze denali error while engaged in call. Call ended 12:15 am
Cortes, Jd Grace	12/17/2025	7:27 PM	7:47 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Altamea, Stella Marie	12/17/2025	7:36 PM	7:54 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Ofalla, Frank Danniel	12/17/2025	2:14 AM	2:28 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn.
Artates, Micha Ella	12/17/2025	7:57 PM	8:20 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	assisted by coach Sheeva
Alsagon, Loriely Anne	12/17/2025	7:41 PM	8:01 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Sheeva
Gallofin, Rach Mary	12/17/2025	11:35 PM	11:38 PM	No Audio - PDA/ other tools still functional	Assisted by: Demi Florea Jimera
Aguil, Mark Anthony	12/17/2025	11:23 PM	11:31 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Batilaran, Frenzy Earl Sydney	12/17/2025	8:07 PM	8:34 PM	Citrix Froze - CONTACTS DISCONNECTED	was about to close the case of my cx and deliver great news but call got disconnected due to system issue. TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Agana, Glendalyn	12/17/2025	8:14 PM	8:33 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted By: Coach Sheeva
Polvorosa, Trezia Mae	12/17/2025	12:59 AM	1:01 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Assisted by Coach Allie
Torres, Maycel	12/17/2025	7:06 PM	8:29 PM	Citrix Froze - CONTACTS DISCONNECTED	handling cx call got disconnected due to system issue cetrix frooze/kicked out of cetrix/avaya freeze/repull up tools again
Castro, Nyl John	12/17/2025	2:12 AM	1:15 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Beneranda, Yliaza John	12/17/2025	11:40 PM	11:44 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Salvador, KC	12/17/2025	11:31 PM	11:36 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Cartujano, Ace Joseph	12/17/2025	7:17 PM	7:35 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Villegas, Ruella Jane	12/17/2025	11:28 PM	11:38 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Sion, Noel James	12/17/2025	8:15 PM	8:30 PM	Citrix Froze - CONTACTS DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Adame, Willie Mer	12/17/2025	11:33 PM	11:37 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Tupaz, Alain Ray	12/17/2025	3:30 AM	3:33 AM	No Audio - PDA/ other tools still functional	Audio Issue
Dap-og, Florence	12/17/2025	11:54 PM	11:58 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Degala Jr, Darwin	12/17/2025	7:28 PM	7:50 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Cuare, Rey John	12/17/2025	11:26 PM	11:30 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
San Miguel, Dione Rose	12/17/2025	11:45 PM	11:52 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Candoleta, Janine Pearl	12/17/2025	8:07 PM	8:30 PM	Citrix Froze - CONTACTS DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Zulieta, Vanessa	12/17/2025	11:33 PM	11:40 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
De Honor, Cezarah Marie	12/17/2025	11:45 PM	11:57 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Briones, Lorrie Miles	12/17/2025	11:34 PM	11:43 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: WF MOLLIE
Declaro, Lalyn	12/17/2025	8:06 PM	8:14 PM	Citrix Froze - CONTACTS DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Magbanua, Ailyn	12/17/2025	3:12 AM	3:24 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Teammate’s Citrix froze at 3:12 AM, and the call got disconnected. The VPN was also disconnected. The teammate needed to restart her VPN and set up her AVAYA. There was latency when she pulled up her AVAYA. The teammate clicked on Ready after she set up her PDA at 3:24 AM.
Legaspi, Amiel Dave	12/17/2025	11:27 PM	11:32 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Talabucon, Michelle	12/17/2025	11:54 PM	11:57 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Besa, Josh Rainer	12/17/2025	7:47 PM	8:08 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Cartujano, Ace Joseph	12/17/2025	1:07 PM	1:19 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: MOLLIE
Hari-on, Marrienne	12/17/2025	11:48 PM	11:59 AM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Quicoy, Febelyn	12/17/2025	11:28 PM	11:32 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Lopez, Jean	12/17/2025	11:25 PM	11:33 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Trinidad, Angelika	12/17/2025	7:15 PM	7:20 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Restart Avaya and PDA
Artates, Micha Ella	12/17/2025	2:27 PM	2:30 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Mollie
Ponsaran, Khrystmund	12/17/2025	11:43 PM	12:03 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by: Demi Florea Jimera
Horario, John Rey	12/17/2025	11:14 PM	11:24 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
De Honor, Cezarah Marie	12/17/2025	11:45 PM	11:57 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze & kickout | need to restart and pull up tools
Briones, Mark	12/17/2025	1:11 AM	1:17 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Patron, Precious Kaye	12/17/2025	12:12 PM	12:16 PM	Citrix Disconnected/PDA/Denali Error - after Break	Reported to Coach Sheeva
San Miguel, Dione Rose	12/17/2025	11:45 PM	11:52 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Burbano, Maita	12/17/2025	3:10 AM	3:18 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Llegue, Bench Rhamsey	12/17/2025	11:44 PM	12:06 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Bayhon, Katrina	12/17/2025	6:45 PM	7:05 PM	Citrix Froze - CONTACTS DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. We were discussing the case PP-R-JLI-604798174 and then I experienced system issue. Endorsed for a callback.
Sabolbora, Angel Gennie	12/17/2025	11:23 PM	11:27 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Sabolbora, Angel Gennie	12/17/2025	7:26 PM	7:38 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Agana, Glendalyn	12/17/2025	11:48 PM	12:05 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Pinalba, Reybe	12/17/2025	6:03 PM	6:25 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix.
Adonay, Lorena	12/17/2025	11:32 PM	11:34 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Olandesca, Rvee Jude	12/17/2025	2:05 AM	2:07 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Gallofin, Therese Mary	12/17/2025	10:06 PM	10:16 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Degala Jr, Darwin	12/17/2025	11:42 PM	12:05 PM	Citrix Disconnected/PDA/Denali Error - after Break	Assisted by Coach Sheeva
Sabolbora, Angel Gennie	12/17/2025	11:23 PM	11:27 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call. LVS-HDX froze . PDA error . Restart PDA.
Briones, Mark	12/17/2025	9:57 PM	10:02 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Altamea, Stella Marie	12/17/2025	11:37 PM	11:59 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Hari-on, Marrienne	12/17/2025	7:48 PM	8:00 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by: Demi Florea Jimera
Parreno, Mark Anthony	12/17/2025	1:41 AM	1:59 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Briones, Mark	12/17/2025	8:01 PM	8:06 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Barrios, Michael	12/17/2025	11:42 PM	12:01 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by
Francisco, Patricia Ann	12/17/2025	2:56 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Tm encountered citrix froze while on call.
Mujal, Archieval	12/17/2025	7:32 PM	7:35 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by: Demi Florea Jimera
Beneranda, Yliaza John	12/17/2025	7:40 PM	7:45 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by: Demi Florea Jimera
Nadate, Jonnabell	12/17/2025	2:49 AM	2:58 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate’s Citrix froze at 2:49 AM, but the call continued. She could no longer click anything, so she had to open another Citrix session to continue assisting the customer. After the call, the teammate disconnected from the VPN and had to set up her PDA again.
Altamea, Stella Marie	12/17/2025	11:37 PM	11:59 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Bacas, Maxine Rose	12/17/2025	11:36 PM	11:50 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Dap-og, Florence	12/17/2025	7:51 PM	7:54 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Briones, Lorrie Miles	12/17/2025	11:34 PM	11:43 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Sheeva
Iguin, Harlyn Mae	12/17/2025	2:12 AM	2:20 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate's Citrix froze at 2:12 AM but the call still continue. Her PDA was logged out at 2:19 AM and then Teammate click back on Ready at 2:20 AM and teammate then teammate received another call.
Cortes, Jd Grace	12/17/2025	11:29 PM	11:42 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted By: Mollie
Barzanas, Irene	12/17/2025	7:41 PM	7:43 PM	Avaya Issue - Freeze	Assisted by: Demi Florea Jimera
Colesio, Edberg	12/17/2025	1:45 AM	2:15 AM	Citrix Disconnected/PDA/Denali Error - after Break	TM got kick out during break, unable to set up right away due to latency, Advice to use other citrix instead
Practisala, Pearly Ann	12/17/2025	11:31 PM	11:34 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Reported to Coach Sheeva
Baldonado, Regene	12/17/2025	2:31 AM	2:41 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and call disconnected. Assisted the tm to provide ghost call and restart VPN and avaya then relaunch PDA. It takes 10 minutes avaya is taking long to pull up.
Sabolbora, Angel Gennie	12/17/2025	7:26 PM	7:38 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Abolucion, Jodelyn	12/17/2025	1:41 AM	1:44 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA error while on call.
Gallofin, Rach Mary	12/17/2025	7:34 PM	7:36 PM	Avaya Issue - Freeze	Avaya got disconnected
Tayco, Khevin	12/17/2025	1:41 AM	2:55 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Mercado, Jason	12/17/2025	2:40 AM	2:46 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn.
Altamea, Stella Marie	12/17/2025	10:06 PM	10:10 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Assisted by Coach Sheeva
Adonay, Lorena	12/17/2025	7:29 PM	7:32 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by: Demi Florea Jimera
Diocena, Karl Vincent	12/17/2025	1:55 AM	2:00 AM	Citrix Froze - CONTACTS DISCONNECTED	EID: 430157 NTID: kdiocena Time: 1:55 AM - 2:00 AM Reason: citrix froze while on call | had to restart avaya | Ticket #: AN: 1646363168389696627 POD # / Letter: 36-A VPN Used: PHX
Talabucon, Michelle	12/17/2025	7:32 PM	7:36 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by: Demi Florea Jimera
Acejo, Aljune Mike	12/17/2025	2:43 AM	2:49 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	DENALLI ERROR While on Lunch
Florentino, Randy	12/17/2025	2:20 AM	2:45 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Tm was engage on a call when his citrix froze. when cutrix was kicked out cx was still on the line. tm pulled up new citrix to assist the concern of cx. tm restarted citrix, vpn and avaya after the call.
Duatin, Marbee Darryl	12/17/2025	1:03 AM	1:07 AM	Citrix Froze - CONTACTS DISCONNECTED	Less than 5 minutes
Patron, Precious Kaye	12/17/2025	8:29 PM	8:39 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Assisted by Coach Sheeva
Villegas, Ruella Jane	12/17/2025	7:25 PM	7:36 AM	Avaya Issue - Freeze	Assisted by: Demi Florea Jimera
Diamonon, Fons Fernando	12/17/2025	12:37 AM	12:41 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	EID: 431070 NTID: fdiamonon Time: 12:37 AM - 12:41 AM Reason: Citrix froze and was kicked out while on chat. Tools are still connected when I logged in again Ticket #: AN: 1543056288274538303 POD # / Letter: 31 / F VPN Used: PHX
Practisala, Pearly Ann	12/17/2025	7:30 PM	7:38 PM	Avaya Issue - Freeze	Assisted by Coach Sheeva
Borlado, Lady Mae	12/17/2025	7:13 PM	7:33 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Dariagan, Esequela May	12/17/2025	8:50 PM	9:03 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Santillan, Wea	12/17/2025	1:19 PM	1:59 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Tan, Mikaella Tatiana	12/17/2025	1:53 AM	1:56 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze - contacts not disconnected
Estrella, Joyce	12/17/2025	1:37 AM	1:59 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Gonzales, Jovelyn	12/17/2025	11:19 PM	11:21 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Santillan, Wea	12/17/2025	10:03 PM	10:30 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Peral Jr, Teodolfo	12/17/2025	1:14 AM	2:01 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Santillan, Wea	12/17/2025	6:01 PM	6:26 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Conlu, Ma Josefa	12/17/2025	11:22 PM	11:27 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Procalla, Vincent Albert	12/17/2025	1:41 AM	2:01 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	IMS0824429
Buaron, Jera	12/17/2025	10:58 PM	11:02 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Bacas, Maxine Rose	12/17/2025	7:39 PM	7:54 PM	Citrix Latency - Change Citrix Server	Assisted by Coach Sheeva
Abajar, Allysa	12/17/2025	1:44 AM	2:21 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Diocos, Fredgine Mae	12/17/2025	1:44 AM	1:47 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze,
Dariagan, Esequela May	12/17/2025	12:53 AM	2:18 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime was approved and validated by WF Mollie and ticket was issued by WF Allen
Polvorosa, Trezia Mae	12/17/2025	7:57 PM	8:19 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Fundal, Riny Lance	12/17/2025	1:55 AM	2:21 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch - Sysdown was based on mystats
Adame, Willie Mer	12/17/2025	7:55 PM	8:32 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Assisted by Coach Allie
Baranda, Patricia Ann	12/17/2025	1:56 AM	2:00 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	Error while on lunch
Penano, Herlyn	12/17/2025	12:33 AM	1:29 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System down time was reported, assisted and validated by WF Mollie
Alcones, Paula Jane	12/17/2025	2:26 AM	2:29 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	while assisting the cx tm pda went on error and call got disconnected. tm restarted avaya.
Pamunag, Jazzen Roi	12/17/2025	1:51 AM	1:52 AM	Citrix Disconnected/PDA/Denali Error - after Break	Validated!
Briones, Lorrie Miles	12/17/2025	7:29 PM	7:49 PM	Citrix Latency - Change Citrix Server	Assisted by Coach Sheeva
Gregorio, Jester	12/17/2025	12:40 AM	1:56 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Assisted the teammate and informed the WF Mollie
Badillo, Bernard Luis	12/17/2025	1:47 AM	2:10 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Cabuslay, Ma Richelle	12/17/2025	10:50 PM	10:58 PM	Citrix Disconnected/PDA/Denali Error - after Break	Assisted the teammate
Rapista, Sarah Jane	12/17/2025	2:08 PM	2:12 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Benitez, Dan Bryan	12/17/2025	10:54 PM	11:04 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted the teammate
Beltran, Mary Grace	12/17/2025	1:52 AM	1:55 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze while on Call. cx dropped the call.
Alair, Amiel Alan	12/17/2025	12:46 AM	1:08 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	System downtime was reported by the teammate and was reported to the workforce.
Chu, Kenny Lloyd	12/17/2025	1:54 AM	1:59 AM	Avaya Issue - Freeze	TM's Citrix froze while on call
Delegencia, Karl Kevin	12/17/2025	1:46 AM	1:50 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze cx got disconnected . tm retstarted vpn and pda
Bengan, Aicyl	12/17/2025	1:37 AM	1:49 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Donguines, Dia	12/17/2025	10:25 PM	11:59 PM	No Audio - PDA/ other tools still functional	Audio Issues during shadowing- restarted PC and relaunch Citrix multiple times| Unable to pull up Denali- just joined the GCCA Lite shadowing session with Denali off.
Fiolog, Crystal May	12/17/2025	1:40 AM	12:47 AM	Citrix Froze - CONTACTS DISCONNECTED	tm citrix froze and couldnt click anything . 1:44am tm got kicked out form citrix( connection lost ) tm took longer time to pull up avaya.
Francisco, April Rose	12/17/2025	12:10 PM	12:15 PM	Citrix Disconnected/PDA/Denali Error - after Break	PDA error while on break
Buala, Kristine Grace	12/17/2025	1:25 AM	1:45 AM	Citrix Froze - CONTACTS DISCONNECTED	DENALLI ERROR BILL ON CALL | Teammate assisted the customer and after the call teammate had to relaunch citrix again.
Deondo, Micah	12/17/2025	1:39 AM	1:46 AM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Aniero, Mark Anthony	12/17/2025	12:33 AM	12:51 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze during a call, causing the call to disconnect. After that, I received four additional calls, and then my PDA displayed an error.
Villanueva, Harold	12/17/2025	12:30 AM	12:49 AM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Tm unable to log in due to latency on citrix (NA AZURE). Assisted the tm to cloud reset and try other citrix (LVS).
Sarmiento, Xian Yan	12/17/2025	12:39 AM	1:02 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime was reported and validated with WF Mollie
Bueno, Patricia Nicole	12/17/2025	1:21 AM	1:26 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call and TM reported the issue right away
Olisco, Francis John	12/17/2025	1:21 AM	1:29 AM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Disconnected while on call | All tools disconnected
Deslate, Krezzel	12/17/2025	1:29 AM	1:32 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze while on call
Ojano, Marnie	12/17/2025	1:29 AM	1:30 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Diaz, Jessirie	12/17/2025	1:09 AM	1:13 AM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	No audio, VPN disconnected and then connected
Ombega, Joey	12/17/2025	12:26 AM	12:40 AM	Citrix Latency - Change Citrix Server	assisted by WF JP
Balberona, Ryah Mae	12/17/2025	10:04 PM	10:42 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	Assisted the teammate in doing the task manager
Alkonga, Abigail	12/17/2025	10:37 PM	10:55 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted the teammate
Tolentino, Realyn	12/17/2025	1:12 AM	1:15 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	See issue
Lingco, Rollene	12/17/2025	1:19 AM	1:28 AM	Citrix Froze - CONTACTS DISCONNECTED	citrix froze and denali error while on call
Baldisimo, Krishna Joy	12/17/2025	10:31 PM	10:44 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze - please note that citrix froze usually took 5 minutes or more and will kick the teammate out
Cortes, Jessa	12/17/2025	12:39 AM	12:45 AM	Avaya Issue - Freeze	System downtime validated
Barrera, Kate Angeline	12/17/2025	9:50 PM	9:58 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate do not have call when the issue happened but got kicked after the citrix froze
Tanong, Kelly	12/02/2025	1:11 AM	1:13 AM	Citrix Disconnected/PDA/Denali Error - after Break	N/A
Dapilaga, Thea Faith	12/17/2025	9:59 PM	10:03 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Teammate encounter PDA error during Async Messaging
Caingcoy, Rolly	12/17/2025	11:30 PM	11:59 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Validated and assisted by Workforce Mollie
Upod, Nina Marie	12/17/2025	9:42 PM	9:44 PM	No Audio - PDA/ other tools still functional	PDA error - validated
Bantigue, Jonna Mae	12/17/2025	12:26 AM	12:40 AM	Citrix Latency - Change Citrix Server	WF Mae Ann also assisted the TM
Caldea, Anne Emirald	12/17/2025	9:17 PM	9:26 PM	Citrix Froze - CONTACTS DISCONNECTED	Validated - Assisted the TM during system down
Aguilar, Leanne Kaye	12/17/2025	12:29 AM	12:32 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	System down time was validate, teammate immediately reported system issue upon return from lunch
Bautista, Demmeth	12/17/2025	8:58 PM	9:14 PM	Citrix Disconnected/PDA/Denali Error - after Break	Assisted the customer during system down
Borlado, Lady Mae	12/17/2025	11:51 PM	12:33 AM	Citrix Disconnected/PDA/Denali Error - after Lunch	System down was validated and assisted by WF Mollie.
De Jose, Jan Cedrex	12/17/2025	8:04 PM	8:09 PM	Avaya Issue - Freeze	Assisted by Coach Allie
De Jose, Jan Cedrex	12/17/2025	4:03 PM	4:10 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by coach Allie
Llorente, Mel Rose	12/17/2025	12:39 PM	12:47 PM	Citrix Froze - CONTACTS DISCONNECTED	Issue was assisted by Coach Marlo.
Brillantes, Angel Mae	12/17/2025	12:01 AM	12:20 AM	Citrix Latency - Change Citrix Server	Tm's citrix froze and unable to click anything while on a call. We have to restart citrix multiple times since it's only showing black screen.
Ricardo, Danicah	12/17/2025	11:36 PM	11:46 PM	Citrix Latency - Change Citrix Server	Assisted by WF Allen, System down is due to citrix latency, and the teammate had to restart the citrix.
Jore, Paul Vincent	12/17/2025	12:29 AM	12:32 AM	Citrix Froze - CONTACTS DISCONNECTED	Call resolved.
Tuyay, Shantal	12/17/2025	12:29 AM	12:31 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix froze, but the call is still connected afterwards 12: 29AM
Degoma, Rachel	12/17/2025	12:37 AM	12:41 AM	Avaya Issue - Freeze	Required Documentation: Shift Date: 12/17/25 Start Time End Time: 12:37 AM - 12:41 AM GSD Ticket Number : NA Issue Type: Citrix Froze | Contacts Not Disconnected Account Number: 5346244268086000676 POD Number: 30 POD Letter: A VPS USED: PHX
Antioquia, Leah Mae	12/17/2025	12:27 AM	12:35 AM	Avaya Issue - Freeze	Shift Date: 12/17/25 Start Time End Time: 12:27 PM - 12:35 PM GSD Ticket Number : N/A Issue Type: Citrix froze and afterwards I was kicked out from citrix. The VPN was also disconnected. Account Number: 6054149139797200018 POD Number: 29 POD Letter: D VPS USED: PHX REASON: I was kicked out from citrix and have to repull up tools again. Contact was also not disconnected outside citrix.
Delfin, Wenjiel	12/17/2025	11:47 PM	11:50 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Deocampo, Dennis	12/17/2025	11:22 PM	11:47 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Lopez, Jean	12/17/2025	7:25 PM	7:33 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Quirino, Rio Mae	12/17/2025	11:51 PM	11:59 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/25 Start Time: 11:51 End Time: 11:59 GSD Ticket Number : N/A Issue Type: Kick out of Citrix Account Number: N/A POD Number: 29 POD Letter: B VPS USED: PHX REASON: citrix disconnected while on break and need to pull up all the tools again.
Legaspi, Amiel Dave	12/16/2025	6:26 PM	6:41 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Delfin, Precious Eleanor	12/17/2025	11:51 PM	12:10 PM	Citrix Froze - CONTACTS DISCONNECTED	sysdown//vpn/citrix disconnected/need to sign in to citrix and restart and pull up tools
Amoguez, Apple Jane	12/17/2025	11:35 PM	11:47 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Borres, Jonna Jean	12/17/2025	11:50 PM	12:05 PM	Citrix Froze - CONTACTS DISCONNECTED	Issue Type: citrix disconnected/Denali error pending break- call DC
Luz, Dominic	12/17/2025	11:58 PM	12:00 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Disconnected - Contact Disconnected / No Audio.
Zulieta, Vanessa	12/17/2025	7:33 PM	7:40 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Dicon, Reymelyn Grace	12/17/2025	11:10 PM	11:20 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Dumigpi, Althea	12/17/2025	11:42 PM	11:52 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	System downtime validated and also reported to WF Mollie
Cuare, Rey John	12/17/2025	7:25 PM	7:32 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Quicoy, Febelyn	12/17/2025	7:23 PM	7:34 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by coach Allie
Teguihanon, Mheljhone	12/17/2025	11:55 PM	12:05 AM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	EID: 428208 NTID: mteguihanon Time: 11:55PM - 12:05PM Reason: Citrix Freeze while on call then suddenly i was kickout from the citrix while assisting the customer | need to repull up my tools | Ticket #: AN: 5544534478118805068 POD # / Letter: 35F VPN Used: PHX
Hierro, Alnie Glaze	12/17/2025	11:30 PM	11:33 PM	Citrix Latency - Change Citrix Server	Assisted by WF Allem, restarted citrix since unable to pull up Denali.
Espinosa Jr, Mervin	12/17/2025	11:50 PM	11:50 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience CITRIX freeze during dispute filing, and is not hearing the Customer anymore. Teammate provided ghost spiel and restart again.
Diama, Joana Marie	12/17/2025	11:30 PM	11:35 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	EID: 432154 NTID: jodiama Time: 11:30 PM - 11:35 PM Reason: citrix disconnected while on call | had to restart all tools including citrix Ticket #: N/A AN: 1940280364381036947 POD # / Letter: 31 - G VPN Used: ASH
Benid, Rose Anne	12/17/2025	11:43 PM	11:45 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	PDA/Denali Issues - PDA turns white unable to navigate.
Salvador, KC	12/17/2025	7:32 PM	7:37 PM	Citrix Froze - CONTACTS DISCONNECTED	Assisted by Coach Allie
Carlos, Anna Mae	12/17/2025	11:55 PM	12:04 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Antioquia, Leah Mae	12/17/2025	11:27 PM	11:43 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date: 12/17/25 Start Time End Time: 11:27 PM - 11:43 PM GSD Ticket Number : N/A Issue Type: NEED TO RESTART PDA, VPN WAS DICSONNECTED AND I WAS KICKED OUT FROM CITRIX AND NEED TO REPULL UP EVERYTHING Account Number: 1532148905856715839 POD Number: 29 POD Letter: D VPS USED: PHX REASON: I WAS KICKED OUT FROM CITRIX AND I NEED TO REPULL UP ALL THE TOOLS, AVAYA TOOK TOO LONG TO PULL UP // PDA WAS ALSO HAVING SEVERE LATENCY AND NEEDED TO RESTART THE PC
Oquendo, Jemart	12/17/2025	11:57 PM	12:02 PM	Citrix Froze - CONTACTS DISCONNECTED	N/A
Duatin, Marbee Darryl	12/17/2025	9:02 PM	9:19 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	EID 300743 NTID mduatin TIME: 9:02 pm- 9:19 pm REASON: KICK OUT OF CITRIX. FROZEN AVAYA, NEED TO RESTART AVAYA AND CITRIX. RE PULL UP TOOLS TICKET: AN:1794753831032549484 POD 36 LETTER B VPN PHX
Dalmino, Josie	12/17/2025	11:45 PM	11:55 PM	Citrix Disconnected/PDA/Denali Error - after Break	N/A
Diocena, Karl Vincent	12/17/2025	9:55 PM	10:05 PM	Citrix Disconnected/PDA/Denali Error - after Break	EID: 430157 NTID: kdiocena Time: 9:55 PM - 10:05 PM Reason: citrix disconnected while on break | had to restart all tools including citrix | avaya took longer to pull up | has to set up tools again Ticket #: Needs to be requested | asked JP | was informed that the coaches will be the one that needs to request for the ticket AN: N/A POD # / Letter: 36-A VPN Used: PHX
Ibanez, Daniell	12/17/2025	11:46 PM	11:54 PM	Citrix Disconnected/PDA/Denali Error - after Break	N/A
Ponsaran, Ariel John	12/17/2025	8:54 PM	8:58 PM	Citrix Froze - CONTACTS DISCONNECTED	EID: 429855 NTID: aponsaran Time: 08:54 PM - 08:58 PM Reason: citrix froze call disconnected Ticket #: AN: 1348236632092800798 POD # / Letter: 31-D VPN Used: PHX
Nobleza, Ronelyn	12/17/2025	11:45 PM	11:51 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	N/A
Cahilig, Raven Roe	12/17/2025	8:39 PM	8:51 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	EID: 429847 NTID: racahilig Time: 8:39 - 8:51 PM Reason: citrix froze while on call and got disconnected eventually | continued the call on avaya while repulling up tools Ticket #: AN: 1466714910862475305 POD # / Letter: 36 - D VPN Used: PHX
Gonzales, Jovelyn	12/17/2025	7:33 PM	7:33 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by Coach Allie
Esico, Mike Alen	12/17/2025	11:37 PM	11:46 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Horario, John Rey	12/17/2025	7:14 PM	7:17 PM	Citrix Disconnected/PDA/Denali Error - after Break	Assisted by me
Buaron, Jera	12/17/2025	6:58 PM	7:02 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Assisted by me
Antioquia, Leah Mae	12/17/2025	11:27 PM	11:43 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Legaspi, Amiel Dave	12/17/2025	4:05 PM	4:06 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Validated by me
Sarmiento, Xian Yan	12/17/2025	8:37 PM	8:57 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	System downtime was validated and reported to WF Mollie
Bacuta, Rodelyn	12/17/2025	11:14 PM	11:24 PM	Avaya Issue - Freeze	System downtime validated
Ebacuado, Khaleen Kaye	12/17/2025	10:32 PM	10:40 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	N/A
Pamunag, Jazzen Roi	12/17/2025	9:53 PM	10:22 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	System downtime validated
Detanoy, Anne Nicole	12/17/2025	11:20 PM	11:28 PM	Citrix Froze - CONTACTS DISCONNECTED	Shift Date:12/17/2015 Start Time End Time:11:20PM-11:28PM GSD Ticket Number :none Issue Type :Citrix froze / kicked out to citrix. Account Number:1362011956034279218 POD Number:29 POD Letter:E VPN USED: PHX REASON: Need to restart VPN as I was kicked out to citrix.
Sobredo, Mark Bryan	12/17/2025	10:48 PM	10:53 PM	Citrix Disconnected/PDA/Denali Error - after Break	Invalid SYSDOWN | The issue can be resolved in less than 5 minutes
Ambay, Anne Nicole	12/17/2025	10:03 PM	10:06 PM	Avaya Issue - Freeze	The teammate just went on ready on time, but no calls are coming in yet.
Bacuta, Rodelyn	12/17/2025	7:13 PM	7:19 PM	Citrix Disconnected/PDA/Denali Error - after Break	System Downtime validated
Espinosa Jr, Mervin	12/17/2025	10:00 PM	10:04 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	Teammate is waiting for PDA Denali to pull up around 09:53 PM, but is took too long. Asked assistance form WF Mollie and have Teammate to restart everything.
Bula, Esther	12/17/2025	10:45 PM	10:48 PM	No Audio - PDA/ other tools still functional	Resolved - Unable to hear the mentor clearly (audio cutting in and out). Need to use a different Citrix.
Lingco, Rollene	12/17/2025	10:47 PM	10:59 PM	Citrix Latency - Change Citrix Server	Change Citrix due to latency
Ambay, Anne Nicole	12/17/2025	10:03 PM	10:06 PM	Avaya Issue - Freeze	The teammate just went on ready on time, but no calls are coming in yet.
Serrano, Angel Faith	12/17/2025	10:06 PM	10:34 PM	Citrix Froze - CONTACTS DISCONNECTED	Teammate experience CITRIX freeze the call in AVAYA is on going but no response coming from the Customer (TM provided ghost spiel). Ask assistance from WF Yan waited for CITRIX error to pop up and advised Teammate to restart everything but Teammate received a call and endorsed it for callback. Teammate waited for the AVAYA to pull up since it took too long.
Diamonon, Fons Fernando	12/17/2025	8:34 PM	8:38 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Valid Sysdown | Less than 5 minutes EID: 431070 NTID: fdiamonon Time: 8:34 PM - 8:38 PM Reason: Citrix froze while on chat Ticket #: AN: 2140535569048079316 POD # / Letter: 31 / F VPN Used: PHX
Teguihanon, Mheljhone	12/17/2025	7:48 PM	7:50 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Valid Sysdown | Less than 5 minutes EID: 428208 NTID: mteguihanon Time: 7:48PM - 7:50PM Reason: Citrix Froze | No audio Ticket #: AN: 2020002325179573767 POD # / Letter: 35F VPN Used: PHX
Baldonado, Regene	12/17/2025	10:30 PM	10:51 PM	Avaya Issue - Freeze	citrix froze and tm got kicked out from citrix. tm have to resetup and avaya took long to be pulled up. after tm set up the avaya pda took time to load. asked assistance form wf Allen as well
Graciadas, John Wilbert	12/17/2025	10:00 PM	10:10 PM	PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA	TM is getting ready around 09:57 but the PDA Denali is not pulling up. Ask assistance to WF Mollie and was advised to restart everything.
Cailin, Sharmaine Joy	12/17/2025	10:00 PM	10:05 PM	Avaya Issue - Freeze	tm was inside the prod floor 15 minutes prior on her shift. she tried multiple time to pull up her avaya but it took so long. after she pulled it up her avaya took time to load causing for tm unable to go on ready on time.
Aguilar, Reyla Jean	12/17/2025	7:15 PM	7:18 PM	Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED	Citrix Froze || PDA error L Messaging contacts not disconnected | Pending logout to stamp on ready after replying to chats
Villaruz, Mae Ann	12/17/2025	8:44 PM	9:04 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix freeze and disconnected while on active call. No audio after system issue occurred. Need to restart PC as for WF advise since I cannot open citrix. Need to repull up Avaya and VPN.
Villaruz, Mae Ann	12/17/2025	8:44 PM	9:04 PM	Citrix Froze - CONTACTS DISCONNECTED	citrix freeze and disconnected while on active call. No audio after system issue occurred. Need to restart PC as for WF advise since I cannot open citrix. Need to repull up Avaya and VPN.
Alovera, Kate Syndalle	12/17/2025	6:17 PM	6:20 PM	Citrix Disconnected/PDA/Denali Error - after Lunch	Pda error while on lunch
Gregorio, Jester	12/17/2025	8:34 PM	9:00 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call, kickout from citrix, no audio, restart and set up again
Espineda, Janine Nicole	12/17/2025	8:21 PM	8:45 PM	VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio.	citrix froze / kicked out of citrix while on call / hard reset /
Benitez, Dan Bryan	12/17/2025	6:48 PM	6:56 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix Froze while on call
Baldisimo, Krishna Joy	12/17/2025	5:51 PM	6:01 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze while on call, kickout from citrix, no audio, restart and set up again
Degoma, Renz	12/17/2025	7:47 PM	7:52 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze
Ang, Princess	12/17/2025	7:56 PM	8:07 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze PDA error while on ready | chat not disconnected | need to reply on chat before can stamp ready on PDA
Durana, Alysa Charamae	12/17/2025	7:43 PM	7:57 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and disconnected | re pull up Avaya
Upod, Nina Marie	12/17/2025	7:44 PM	7:55 PM	Citrix Froze - CONTACTS DISCONNECTED	Froze for a long time call not disconnected, Issue resolved
Durana, Alysa Charamae	12/17/2025	6:36 PM	6:50 PM	Citrix Froze - CONTACTS DISCONNECTED	Citrix froze and disconnected | re pull up Avaya
Espineda, Janine Nicole	12/17/2025	4:22 PM	4:32 PM	Avaya Issue - Freeze	Teammate encounter a system issue with Avaya - Freeze - need to disconnect avaya/Disconnect VPN and relogin