ROXAS – SYSTEM DOWNTIME (RAW)
| TM NAME | SHIFT DATE | START TIME | END TIME | ISSUE | REMARKS |
|---|---|---|---|---|---|
| Espineda, Janine Nicole | 12/17/2025 | 4:22 PM | 4:32 PM | Avaya Issue - Freeze | Teammate encounter a system issue with Avaya - Freeze - need to disconnect avaya/Disconnect VPN and relogin |
| Durana, Alysa Charamae | 12/17/2025 | 6:36 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | re pull up Avaya |
| Upod, Nina Marie | 12/17/2025 | 7:44 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Froze for a long time call not disconnected, Issue resolved |
| Durana, Alysa Charamae | 12/17/2025 | 7:43 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | re pull up Avaya |
| Ang, Princess | 12/17/2025 | 7:56 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze PDA error while on ready | chat not disconnected | need to reply on chat before can stamp ready on PDA |
| Degoma, Renz | 12/17/2025 | 7:47 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Baldisimo, Krishna Joy | 12/17/2025 | 5:51 PM | 6:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart and set up again |
| Benitez, Dan Bryan | 12/17/2025 | 6:48 PM | 6:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call |
| Espineda, Janine Nicole | 12/17/2025 | 8:21 PM | 8:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze / kicked out of citrix while on call / hard reset / |
| Gregorio, Jester | 12/17/2025 | 8:34 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart and set up again |
| Alovera, Kate Syndalle | 12/17/2025 | 6:17 PM | 6:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Pda error while on lunch |
| Villaruz, Mae Ann | 12/17/2025 | 8:44 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and disconnected while on active call. No audio after system issue occurred. Need to restart PC as for WF advise since I cannot open citrix. Need to repull up Avaya and VPN. |
| Villaruz, Mae Ann | 12/17/2025 | 8:44 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and disconnected while on active call. No audio after system issue occurred. Need to restart PC as for WF advise since I cannot open citrix. Need to repull up Avaya and VPN. |
| Aguilar, Reyla Jean | 12/17/2025 | 7:15 PM | 7:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze || PDA error L Messaging contacts not disconnected | Pending logout to stamp on ready after replying to chats |
| Cailin, Sharmaine Joy | 12/17/2025 | 10:00 PM | 10:05 PM | Avaya Issue - Freeze | tm was inside the prod floor 15 minutes prior on her shift. she tried multiple time to pull up her avaya but it took so long. after she pulled it up her avaya took time to load causing for tm unable to go on ready on time. |
| Graciadas, John Wilbert | 12/17/2025 | 10:00 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM is getting ready around 09:57 but the PDA Denali is not pulling up. Ask assistance to WF Mollie and was advised to restart everything. |
| Baldonado, Regene | 12/17/2025 | 10:30 PM | 10:51 PM | Avaya Issue - Freeze | citrix froze and tm got kicked out from citrix. tm have to resetup and avaya took long to be pulled up. after tm set up the avaya pda took time to load. asked assistance form wf Allen as well |
| Teguihanon, Mheljhone | 12/17/2025 | 7:48 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid Sysdown | Less than 5 minutes EID: 428208 NTID: mteguihanon Time: 7:48PM - 7:50PM Reason: Citrix Froze | No audio Ticket #: AN: 2020002325179573767 POD # / Letter: 35F VPN Used: PHX |
| Diamonon, Fons Fernando | 12/17/2025 | 8:34 PM | 8:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid Sysdown | Less than 5 minutes EID: 431070 NTID: fdiamonon Time: 8:34 PM - 8:38 PM Reason: Citrix froze while on chat Ticket #: AN: 2140535569048079316 POD # / Letter: 31 / F VPN Used: PHX |
| Serrano, Angel Faith | 12/17/2025 | 10:06 PM | 10:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX freeze the call in AVAYA is on going but no response coming from the Customer (TM provided ghost spiel). Ask assistance from WF Yan waited for CITRIX error to pop up and advised Teammate to restart everything but Teammate received a call and endorsed it for callback. Teammate waited for the AVAYA to pull up since it took too long. |
| Ambay, Anne Nicole | 12/17/2025 | 10:03 PM | 10:06 PM | Avaya Issue - Freeze | The teammate just went on ready on time, but no calls are coming in yet. |
| Lingco, Rollene | 12/17/2025 | 10:47 PM | 10:59 PM | Citrix Latency - Change Citrix Server | Change Citrix due to latency |
| Bula, Esther | 12/17/2025 | 10:45 PM | 10:48 PM | No Audio - PDA/ other tools still functional | Resolved - Unable to hear the mentor clearly (audio cutting in and out). Need to use a different Citrix. |
| Espinosa Jr, Mervin | 12/17/2025 | 10:00 PM | 10:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate is waiting for PDA Denali to pull up around 09:53 PM, but is took too long. Asked assistance form WF Mollie and have Teammate to restart everything. |
| Bacuta, Rodelyn | 12/17/2025 | 7:13 PM | 7:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | System Downtime validated |
| Ambay, Anne Nicole | 12/17/2025 | 10:03 PM | 10:06 PM | Avaya Issue - Freeze | The teammate just went on ready on time, but no calls are coming in yet. |
| Sobredo, Mark Bryan | 12/17/2025 | 10:48 PM | 10:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | Invalid SYSDOWN | The issue can be resolved in less than 5 minutes |
| Detanoy, Anne Nicole | 12/17/2025 | 11:20 PM | 11:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date:12/17/2015 Start Time End Time:11:20PM-11:28PM GSD Ticket Number :none Issue Type :Citrix froze / kicked out to citrix. Account Number:1362011956034279218 POD Number:29 POD Letter:E VPN USED: PHX REASON: Need to restart VPN as I was kicked out to citrix. |
| Pamunag, Jazzen Roi | 12/17/2025 | 9:53 PM | 10:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime validated |
| Ebacuado, Khaleen Kaye | 12/17/2025 | 10:32 PM | 10:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Bacuta, Rodelyn | 12/17/2025 | 11:14 PM | 11:24 PM | Avaya Issue - Freeze | System downtime validated |
| Sarmiento, Xian Yan | 12/17/2025 | 8:37 PM | 8:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System downtime was validated and reported to WF Mollie |
| Legaspi, Amiel Dave | 12/17/2025 | 4:05 PM | 4:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Validated by me |
| Antioquia, Leah Mae | 12/17/2025 | 11:27 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Buaron, Jera | 12/17/2025 | 6:58 PM | 7:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by me |
| Horario, John Rey | 12/17/2025 | 7:14 PM | 7:17 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by me |
| Esico, Mike Alen | 12/17/2025 | 11:37 PM | 11:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Gonzales, Jovelyn | 12/17/2025 | 7:33 PM | 7:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cahilig, Raven Roe | 12/17/2025 | 8:39 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | EID: 429847 NTID: racahilig Time: 8:39 - 8:51 PM Reason: citrix froze while on call and got disconnected eventually | continued the call on avaya while repulling up tools Ticket #: AN: 1466714910862475305 POD # / Letter: 36 - D VPN Used: PHX |
| Nobleza, Ronelyn | 12/17/2025 | 11:45 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Ariel John | 12/17/2025 | 8:54 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | EID: 429855 NTID: aponsaran Time: 08:54 PM - 08:58 PM Reason: citrix froze call disconnected Ticket #: AN: 1348236632092800798 POD # / Letter: 31-D VPN Used: PHX |
| Ibanez, Daniell | 12/17/2025 | 11:46 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Diocena, Karl Vincent | 12/17/2025 | 9:55 PM | 10:05 PM | Citrix Disconnected/PDA/Denali Error - after Break | EID: 430157 NTID: kdiocena Time: 9:55 PM - 10:05 PM Reason: citrix disconnected while on break | had to restart all tools including citrix | avaya took longer to pull up | has to set up tools again Ticket #: Needs to be requested | asked JP | was informed that the coaches will be the one that needs to request for the ticket AN: N/A POD # / Letter: 36-A VPN Used: PHX |
| Dalmino, Josie | 12/17/2025 | 11:45 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Duatin, Marbee Darryl | 12/17/2025 | 9:02 PM | 9:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | EID 300743 NTID mduatin TIME: 9:02 pm- 9:19 pm REASON: KICK OUT OF CITRIX. FROZEN AVAYA, NEED TO RESTART AVAYA AND CITRIX. RE PULL UP TOOLS TICKET: AN:1794753831032549484 POD 36 LETTER B VPN PHX |
| Oquendo, Jemart | 12/17/2025 | 11:57 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/17/2025 | 11:27 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/25 Start Time End Time: 11:27 PM - 11:43 PM GSD Ticket Number : N/A Issue Type: NEED TO RESTART PDA, VPN WAS DICSONNECTED AND I WAS KICKED OUT FROM CITRIX AND NEED TO REPULL UP EVERYTHING Account Number: 1532148905856715839 POD Number: 29 POD Letter: D VPS USED: PHX REASON: I WAS KICKED OUT FROM CITRIX AND I NEED TO REPULL UP ALL THE TOOLS, AVAYA TOOK TOO LONG TO PULL UP // PDA WAS ALSO HAVING SEVERE LATENCY AND NEEDED TO RESTART THE PC |
| Carlos, Anna Mae | 12/17/2025 | 11:55 PM | 12:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Salvador, KC | 12/17/2025 | 7:32 PM | 7:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Benid, Rose Anne | 12/17/2025 | 11:43 PM | 11:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Issues - PDA turns white unable to navigate. |
| Diama, Joana Marie | 12/17/2025 | 11:30 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | EID: 432154 NTID: jodiama Time: 11:30 PM - 11:35 PM Reason: citrix disconnected while on call | had to restart all tools including citrix Ticket #: N/A AN: 1940280364381036947 POD # / Letter: 31 - G VPN Used: ASH |
| Espinosa Jr, Mervin | 12/17/2025 | 11:50 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX freeze during dispute filing, and is not hearing the Customer anymore. Teammate provided ghost spiel and restart again. |
| Hierro, Alnie Glaze | 12/17/2025 | 11:30 PM | 11:33 PM | Citrix Latency - Change Citrix Server | Assisted by WF Allem, restarted citrix since unable to pull up Denali. |
| Teguihanon, Mheljhone | 12/17/2025 | 11:55 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | EID: 428208 NTID: mteguihanon Time: 11:55PM - 12:05PM Reason: Citrix Freeze while on call then suddenly i was kickout from the citrix while assisting the customer | need to repull up my tools | Ticket #: AN: 5544534478118805068 POD # / Letter: 35F VPN Used: PHX |
| Quicoy, Febelyn | 12/17/2025 | 7:23 PM | 7:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by coach Allie |
| Cuare, Rey John | 12/17/2025 | 7:25 PM | 7:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dumigpi, Althea | 12/17/2025 | 11:42 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime validated and also reported to WF Mollie |
| Dicon, Reymelyn Grace | 12/17/2025 | 11:10 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zulieta, Vanessa | 12/17/2025 | 7:33 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Luz, Dominic | 12/17/2025 | 11:58 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected - Contact Disconnected / No Audio. |
| Borres, Jonna Jean | 12/17/2025 | 11:50 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue Type: citrix disconnected/Denali error pending break- call DC |
| Amoguez, Apple Jane | 12/17/2025 | 11:35 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 12/17/2025 | 11:51 PM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | sysdown//vpn/citrix disconnected/need to sign in to citrix and restart and pull up tools |
| Legaspi, Amiel Dave | 12/16/2025 | 6:26 PM | 6:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quirino, Rio Mae | 12/17/2025 | 11:51 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/25 Start Time: 11:51 End Time: 11:59 GSD Ticket Number : N/A Issue Type: Kick out of Citrix Account Number: N/A POD Number: 29 POD Letter: B VPS USED: PHX REASON: citrix disconnected while on break and need to pull up all the tools again. |
| Lopez, Jean | 12/17/2025 | 7:25 PM | 7:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Deocampo, Dennis | 12/17/2025 | 11:22 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/17/2025 | 11:47 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/17/2025 | 12:27 AM | 12:35 AM | Avaya Issue - Freeze | Shift Date: 12/17/25 Start Time End Time: 12:27 PM - 12:35 PM GSD Ticket Number : N/A Issue Type: Citrix froze and afterwards I was kicked out from citrix. The VPN was also disconnected. Account Number: 6054149139797200018 POD Number: 29 POD Letter: D VPS USED: PHX REASON: I was kicked out from citrix and have to repull up tools again. Contact was also not disconnected outside citrix. |
| Degoma, Rachel | 12/17/2025 | 12:37 AM | 12:41 AM | Avaya Issue - Freeze | Required Documentation: Shift Date: 12/17/25 Start Time End Time: 12:37 AM - 12:41 AM GSD Ticket Number : NA Issue Type: Citrix Froze | Contacts Not Disconnected Account Number: 5346244268086000676 POD Number: 30 POD Letter: A VPS USED: PHX |
| Tuyay, Shantal | 12/17/2025 | 12:29 AM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, but the call is still connected afterwards 12: 29AM |
| Jore, Paul Vincent | 12/17/2025 | 12:29 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Call resolved. |
| Ricardo, Danicah | 12/17/2025 | 11:36 PM | 11:46 PM | Citrix Latency - Change Citrix Server | Assisted by WF Allen, System down is due to citrix latency, and the teammate had to restart the citrix. |
| Brillantes, Angel Mae | 12/17/2025 | 12:01 AM | 12:20 AM | Citrix Latency - Change Citrix Server | Tm's citrix froze and unable to click anything while on a call. We have to restart citrix multiple times since it's only showing black screen. |
| Llorente, Mel Rose | 12/17/2025 | 12:39 PM | 12:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue was assisted by Coach Marlo. |
| De Jose, Jan Cedrex | 12/17/2025 | 4:03 PM | 4:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by coach Allie |
| De Jose, Jan Cedrex | 12/17/2025 | 8:04 PM | 8:09 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Borlado, Lady Mae | 12/17/2025 | 11:51 PM | 12:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down was validated and assisted by WF Mollie. |
| Bautista, Demmeth | 12/17/2025 | 8:58 PM | 9:14 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the customer during system down |
| Aguilar, Leanne Kaye | 12/17/2025 | 12:29 AM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down time was validate, teammate immediately reported system issue upon return from lunch |
| Caldea, Anne Emirald | 12/17/2025 | 9:17 PM | 9:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Validated - Assisted the TM during system down |
| Bantigue, Jonna Mae | 12/17/2025 | 12:26 AM | 12:40 AM | Citrix Latency - Change Citrix Server | WF Mae Ann also assisted the TM |
| Upod, Nina Marie | 12/17/2025 | 9:42 PM | 9:44 PM | No Audio - PDA/ other tools still functional | PDA error - validated |
| Caingcoy, Rolly | 12/17/2025 | 11:30 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Validated and assisted by Workforce Mollie |
| Dapilaga, Thea Faith | 12/17/2025 | 9:59 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encounter PDA error during Async Messaging |
| Tanong, Kelly | 12/02/2025 | 1:11 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Barrera, Kate Angeline | 12/17/2025 | 9:50 PM | 9:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate do not have call when the issue happened but got kicked after the citrix froze |
| Cortes, Jessa | 12/17/2025 | 12:39 AM | 12:45 AM | Avaya Issue - Freeze | System downtime validated |
| Baldisimo, Krishna Joy | 12/17/2025 | 10:31 PM | 10:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - please note that citrix froze usually took 5 minutes or more and will kick the teammate out |
| Lingco, Rollene | 12/17/2025 | 1:19 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Tolentino, Realyn | 12/17/2025 | 1:12 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | See issue |
| Alkonga, Abigail | 12/17/2025 | 10:37 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Balberona, Ryah Mae | 12/17/2025 | 10:04 PM | 10:42 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate in doing the task manager |
| Ombega, Joey | 12/17/2025 | 12:26 AM | 12:40 AM | Citrix Latency - Change Citrix Server | assisted by WF JP |
| Diaz, Jessirie | 12/17/2025 | 1:09 AM | 1:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio, VPN disconnected and then connected |
| Ojano, Marnie | 12/17/2025 | 1:29 AM | 1:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Deslate, Krezzel | 12/17/2025 | 1:29 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Olisco, Francis John | 12/17/2025 | 1:21 AM | 1:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | All tools disconnected |
| Bueno, Patricia Nicole | 12/17/2025 | 1:21 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and TM reported the issue right away |
| Sarmiento, Xian Yan | 12/17/2025 | 12:39 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime was reported and validated with WF Mollie |
| Villanueva, Harold | 12/17/2025 | 12:30 AM | 12:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm unable to log in due to latency on citrix (NA AZURE). Assisted the tm to cloud reset and try other citrix (LVS). |
| Aniero, Mark Anthony | 12/17/2025 | 12:33 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during a call, causing the call to disconnect. After that, I received four additional calls, and then my PDA displayed an error. |
| Deondo, Micah | 12/17/2025 | 1:39 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buala, Kristine Grace | 12/17/2025 | 1:25 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | DENALLI ERROR BILL ON CALL | Teammate assisted the customer and after the call teammate had to relaunch citrix again. |
| Francisco, April Rose | 12/17/2025 | 12:10 PM | 12:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Fiolog, Crystal May | 12/17/2025 | 1:40 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | tm citrix froze and couldnt click anything . 1:44am tm got kicked out form citrix( connection lost ) tm took longer time to pull up avaya. |
| Donguines, Dia | 12/17/2025 | 10:25 PM | 11:59 PM | No Audio - PDA/ other tools still functional | Audio Issues during shadowing- restarted PC and relaunch Citrix multiple times| Unable to pull up Denali- just joined the GCCA Lite shadowing session with Denali off. |
| Bengan, Aicyl | 12/17/2025 | 1:37 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delegencia, Karl Kevin | 12/17/2025 | 1:46 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze cx got disconnected . tm retstarted vpn and pda |
| Chu, Kenny Lloyd | 12/17/2025 | 1:54 AM | 1:59 AM | Avaya Issue - Freeze | TM's Citrix froze while on call |
| Alair, Amiel Alan | 12/17/2025 | 12:46 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime was reported by the teammate and was reported to the workforce. |
| Beltran, Mary Grace | 12/17/2025 | 1:52 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call. cx dropped the call. |
| Benitez, Dan Bryan | 12/17/2025 | 10:54 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Rapista, Sarah Jane | 12/17/2025 | 2:08 PM | 2:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 12/17/2025 | 10:50 PM | 10:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the teammate |
| Badillo, Bernard Luis | 12/17/2025 | 1:47 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gregorio, Jester | 12/17/2025 | 12:40 AM | 1:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate and informed the WF Mollie |
| Briones, Lorrie Miles | 12/17/2025 | 7:29 PM | 7:49 PM | Citrix Latency - Change Citrix Server | Assisted by Coach Sheeva |
| Pamunag, Jazzen Roi | 12/17/2025 | 1:51 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Validated! |
| Alcones, Paula Jane | 12/17/2025 | 2:26 AM | 2:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while assisting the cx tm pda went on error and call got disconnected. tm restarted avaya. |
| Penano, Herlyn | 12/17/2025 | 12:33 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down time was reported, assisted and validated by WF Mollie |
| Baranda, Patricia Ann | 12/17/2025 | 1:56 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch |
| Adame, Willie Mer | 12/17/2025 | 7:55 PM | 8:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Fundal, Riny Lance | 12/17/2025 | 1:55 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Polvorosa, Trezia Mae | 12/17/2025 | 7:57 PM | 8:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Dariagan, Esequela May | 12/17/2025 | 12:53 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime was approved and validated by WF Mollie and ticket was issued by WF Allen |
| Diocos, Fredgine Mae | 12/17/2025 | 1:44 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, |
| Abajar, Allysa | 12/17/2025 | 1:44 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Bacas, Maxine Rose | 12/17/2025 | 7:39 PM | 7:54 PM | Citrix Latency - Change Citrix Server | Assisted by Coach Sheeva |
| Buaron, Jera | 12/17/2025 | 10:58 PM | 11:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Procalla, Vincent Albert | 12/17/2025 | 1:41 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | IMS0824429 |
| Conlu, Ma Josefa | 12/17/2025 | 11:22 PM | 11:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Santillan, Wea | 12/17/2025 | 6:01 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peral Jr, Teodolfo | 12/17/2025 | 1:14 AM | 2:01 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Santillan, Wea | 12/17/2025 | 10:03 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gonzales, Jovelyn | 12/17/2025 | 11:19 PM | 11:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Estrella, Joyce | 12/17/2025 | 1:37 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Tan, Mikaella Tatiana | 12/17/2025 | 1:53 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - contacts not disconnected |
| Santillan, Wea | 12/17/2025 | 1:19 PM | 1:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 12/17/2025 | 8:50 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 12/17/2025 | 7:13 PM | 7:33 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Practisala, Pearly Ann | 12/17/2025 | 7:30 PM | 7:38 PM | Avaya Issue - Freeze | Assisted by Coach Sheeva |
| Diamonon, Fons Fernando | 12/17/2025 | 12:37 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | EID: 431070 NTID: fdiamonon Time: 12:37 AM - 12:41 AM Reason: Citrix froze and was kicked out while on chat. Tools are still connected when I logged in again Ticket #: AN: 1543056288274538303 POD # / Letter: 31 / F VPN Used: PHX |
| Villegas, Ruella Jane | 12/17/2025 | 7:25 PM | 7:36 AM | Avaya Issue - Freeze | Assisted by: Demi Florea Jimera |
| Patron, Precious Kaye | 12/17/2025 | 8:29 PM | 8:39 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Sheeva |
| Duatin, Marbee Darryl | 12/17/2025 | 1:03 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Less than 5 minutes |
| Florentino, Randy | 12/17/2025 | 2:20 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was engage on a call when his citrix froze. when cutrix was kicked out cx was still on the line. tm pulled up new citrix to assist the concern of cx. tm restarted citrix, vpn and avaya after the call. |
| Acejo, Aljune Mike | 12/17/2025 | 2:43 AM | 2:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | DENALLI ERROR While on Lunch |
| Talabucon, Michelle | 12/17/2025 | 7:32 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Diocena, Karl Vincent | 12/17/2025 | 1:55 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | EID: 430157 NTID: kdiocena Time: 1:55 AM - 2:00 AM Reason: citrix froze while on call | had to restart avaya | Ticket #: AN: 1646363168389696627 POD # / Letter: 36-A VPN Used: PHX |
| Adonay, Lorena | 12/17/2025 | 7:29 PM | 7:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Altamea, Stella Marie | 12/17/2025 | 10:06 PM | 10:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Sheeva |
| Mercado, Jason | 12/17/2025 | 2:40 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn. |
| Tayco, Khevin | 12/17/2025 | 1:41 AM | 2:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Gallofin, Rach Mary | 12/17/2025 | 7:34 PM | 7:36 PM | Avaya Issue - Freeze | Avaya got disconnected |
| Abolucion, Jodelyn | 12/17/2025 | 1:41 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call. |
| Sabolbora, Angel Gennie | 12/17/2025 | 7:26 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Baldonado, Regene | 12/17/2025 | 2:31 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call disconnected. Assisted the tm to provide ghost call and restart VPN and avaya then relaunch PDA. It takes 10 minutes avaya is taking long to pull up. |
| Practisala, Pearly Ann | 12/17/2025 | 11:31 PM | 11:34 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported to Coach Sheeva |
| Colesio, Edberg | 12/17/2025 | 1:45 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | TM got kick out during break, unable to set up right away due to latency, Advice to use other citrix instead |
| Barzanas, Irene | 12/17/2025 | 7:41 PM | 7:43 PM | Avaya Issue - Freeze | Assisted by: Demi Florea Jimera |
| Cortes, Jd Grace | 12/17/2025 | 11:29 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Iguin, Harlyn Mae | 12/17/2025 | 2:12 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze at 2:12 AM but the call still continue. Her PDA was logged out at 2:19 AM and then Teammate click back on Ready at 2:20 AM and teammate then teammate received another call. |
| Briones, Lorrie Miles | 12/17/2025 | 11:34 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Dap-og, Florence | 12/17/2025 | 7:51 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Bacas, Maxine Rose | 12/17/2025 | 11:36 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Altamea, Stella Marie | 12/17/2025 | 11:37 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Nadate, Jonnabell | 12/17/2025 | 2:49 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate’s Citrix froze at 2:49 AM, but the call continued. She could no longer click anything, so she had to open another Citrix session to continue assisting the customer. After the call, the teammate disconnected from the VPN and had to set up her PDA again. |
| Beneranda, Yliaza John | 12/17/2025 | 7:40 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Mujal, Archieval | 12/17/2025 | 7:32 PM | 7:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| Francisco, Patricia Ann | 12/17/2025 | 2:56 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm encountered citrix froze while on call. |
| Barrios, Michael | 12/17/2025 | 11:42 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by |
| Briones, Mark | 12/17/2025 | 8:01 PM | 8:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| Parreno, Mark Anthony | 12/17/2025 | 1:41 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Hari-on, Marrienne | 12/17/2025 | 7:48 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Altamea, Stella Marie | 12/17/2025 | 11:37 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Briones, Mark | 12/17/2025 | 9:57 PM | 10:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| Sabolbora, Angel Gennie | 12/17/2025 | 11:23 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. LVS-HDX froze . PDA error . Restart PDA. |
| Degala Jr, Darwin | 12/17/2025 | 11:42 PM | 12:05 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Sheeva |
| Gallofin, Therese Mary | 12/17/2025 | 10:06 PM | 10:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| Olandesca, Rvee Jude | 12/17/2025 | 2:05 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Adonay, Lorena | 12/17/2025 | 11:32 PM | 11:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Pinalba, Reybe | 12/17/2025 | 6:03 PM | 6:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| Agana, Glendalyn | 12/17/2025 | 11:48 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Sabolbora, Angel Gennie | 12/17/2025 | 7:26 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Sabolbora, Angel Gennie | 12/17/2025 | 11:23 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Bayhon, Katrina | 12/17/2025 | 6:45 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. We were discussing the case PP-R-JLI-604798174 and then I experienced system issue. Endorsed for a callback. |
| Llegue, Bench Rhamsey | 12/17/2025 | 11:44 PM | 12:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Burbano, Maita | 12/17/2025 | 3:10 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| San Miguel, Dione Rose | 12/17/2025 | 11:45 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Patron, Precious Kaye | 12/17/2025 | 12:12 PM | 12:16 PM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to Coach Sheeva |
| Briones, Mark | 12/17/2025 | 1:11 AM | 1:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| De Honor, Cezarah Marie | 12/17/2025 | 11:45 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze & kickout | need to restart and pull up tools |
| Horario, John Rey | 12/17/2025 | 11:14 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Ponsaran, Khrystmund | 12/17/2025 | 11:43 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Artates, Micha Ella | 12/17/2025 | 2:27 PM | 2:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Trinidad, Angelika | 12/17/2025 | 7:15 PM | 7:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Avaya and PDA |
| Lopez, Jean | 12/17/2025 | 11:25 PM | 11:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/17/2025 | 11:28 PM | 11:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Hari-on, Marrienne | 12/17/2025 | 11:48 PM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Cartujano, Ace Joseph | 12/17/2025 | 1:07 PM | 1:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: MOLLIE |
| Besa, Josh Rainer | 12/17/2025 | 7:47 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| Talabucon, Michelle | 12/17/2025 | 11:54 PM | 11:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Demi Florea Jimera |
| Legaspi, Amiel Dave | 12/17/2025 | 11:27 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Magbanua, Ailyn | 12/17/2025 | 3:12 AM | 3:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate’s Citrix froze at 3:12 AM, and the call got disconnected. The VPN was also disconnected. The teammate needed to restart her VPN and set up her AVAYA. There was latency when she pulled up her AVAYA. The teammate clicked on Ready after she set up her PDA at 3:24 AM. |
| Declaro, Lalyn | 12/17/2025 | 8:06 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| Briones, Lorrie Miles | 12/17/2025 | 11:34 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| De Honor, Cezarah Marie | 12/17/2025 | 11:45 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Zulieta, Vanessa | 12/17/2025 | 11:33 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Candoleta, Janine Pearl | 12/17/2025 | 8:07 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| San Miguel, Dione Rose | 12/17/2025 | 11:45 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Cuare, Rey John | 12/17/2025 | 11:26 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Degala Jr, Darwin | 12/17/2025 | 7:28 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Dap-og, Florence | 12/17/2025 | 11:54 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Tupaz, Alain Ray | 12/17/2025 | 3:30 AM | 3:33 AM | No Audio - PDA/ other tools still functional | Audio Issue |
| Adame, Willie Mer | 12/17/2025 | 11:33 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Sion, Noel James | 12/17/2025 | 8:15 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| Villegas, Ruella Jane | 12/17/2025 | 11:28 PM | 11:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Cartujano, Ace Joseph | 12/17/2025 | 7:17 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Salvador, KC | 12/17/2025 | 11:31 PM | 11:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Beneranda, Yliaza John | 12/17/2025 | 11:40 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Castro, Nyl John | 12/17/2025 | 2:12 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Torres, Maycel | 12/17/2025 | 7:06 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | handling cx call got disconnected due to system issue cetrix frooze/kicked out of cetrix/avaya freeze/repull up tools again |
| Polvorosa, Trezia Mae | 12/17/2025 | 12:59 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Agana, Glendalyn | 12/17/2025 | 8:14 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Batilaran, Frenzy Earl Sydney | 12/17/2025 | 8:07 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | was about to close the case of my cx and deliver great news but call got disconnected due to system issue. TM citrix froze and kicked out. TM need to restart her citrix and pull up all her tools. Helped TM to restart her citrix. |
| Aguil, Mark Anthony | 12/17/2025 | 11:23 PM | 11:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Gallofin, Rach Mary | 12/17/2025 | 11:35 PM | 11:38 PM | No Audio - PDA/ other tools still functional | Assisted by: Demi Florea Jimera |
| Alsagon, Loriely Anne | 12/17/2025 | 7:41 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Sheeva |
| Artates, Micha Ella | 12/17/2025 | 7:57 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted by coach Sheeva |
| Ofalla, Frank Danniel | 12/17/2025 | 2:14 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn. |
| Altamea, Stella Marie | 12/17/2025 | 7:36 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Cortes, Jd Grace | 12/17/2025 | 7:27 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sheeva |
| Alarba, Phoebecates | 12/17/2025 | 12:12 AM | 12:20 AM | Avaya Issue - Freeze | Avaya freeze denali error while engaged in call. Call ended 12:15 am |
| Caballero, Raquel | 12/17/2025 | 3:00 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze contact not disconnected. |
| Humpay, Elaine | 12/17/2025 | 12:32 AM | 12:43 AM | Avaya Issue - Freeze | DELAY IN PULLING UP AVAYA |
| Arellano, Bea Luz | 12/17/2025 | 7:05 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Sheeva |
| Billones, Mark | 12/17/2025 | 3:03 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contact Disconnected |
| Taylor, Joeline | 12/17/2025 | 12:47 AM | 12:51 AM | Avaya Issue - Freeze | avaya freeze |
| Celino, Ar Brian | 12/17/2025 | 3:42 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and can't hear the cx. Assisted the tm and was able to get back to the call. |
| Yamson, Jhon Richard | 12/17/2025 | 3:51 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Aluad, Rose Ann | 12/17/2025 | 3:29 AM | 3:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate continues to receive call without citrix. Had to reset the avaya since unable to stamp on ready on Denali. Ticket number IMS0824429 |
| Condez, Rea Angelika | 12/17/2025 | 1:56 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Briones, Andrea Mean | 12/17/2025 | 3:57 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sanchez, Queenie Joy | 12/17/2025 | 11:43 PM | 11:52 PM | Avaya Issue - Freeze | Citrix froze | avaya issue |caller no audio restarted avaya . avaya took time to pull up, I restarted both of my PDA and Avaya |
| Tolentino, Realyn | 12/17/2025 | 2:07 AM | 2:43 AM | Avaya Issue - Freeze | Teammate was logged out from the Avaya and unable to login back. We tried resetting the Avaya, asked help from WF Yann. Advised to reboot PC. |
| Ricardo, Danicah | 12/17/2025 | 3:14 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and need to repull out the tools such as avaya, citrix, vpn. |
| Abrica, Apollo | 12/17/2025 | 1:21 PM | 2:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch - Sysdown was based on mystats |
| Baure, Nika Jeane | 12/17/2025 | 3:57 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Oliveros, Christine | 12/17/2025 | 3:59 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call. |
| Pinaroyo, Rica Mae | 12/17/2025 | 1:43 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | teammate was able to stamp ready right away |
| Dela Sada, Michaela | 12/17/2025 | 3:05 AM | 3:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate re pull up Citrix |
| Isada, Ayessa | 12/17/2025 | 4:08 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call. |
| Dellava, Angelica Mae | 12/17/2025 | 4:05 AM | 4:11 AM | Avaya Issue - Freeze | Tm is now taking calls |
| Tindog, Laiza Mae | 12/17/2025 | 3:04 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Pamati-an, John Lester | 12/17/2025 | 4:05 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised the tm to endorse the call for callback |
| Villas, Neca | 12/17/2025 | 4:07 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Fiolog, Crystal May | 12/17/2025 | 4:18 AM | 4:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | tm was about to transfer for escalation but avaya and cx got disconnected. tm restarted avaya and pda. |
| Escalada, Johann Mikhail | 12/17/2025 | 4:15 AM | 12:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call. |
| Olivas, Johanna | 12/17/2025 | 1:40 AM | 1:44 AM | Avaya Issue - Freeze | Teammate was assisted by WF: Franz Allen Garcia |
| Suderio, Marco Pablo | 12/17/2025 | 4:22 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call. |
| Ebuna, Ckim Wesley | 12/17/2025 | 1:26 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was able to go back on ready before 5mns. |
| Binag, Roxan Joy | 12/17/2025 | 3:53 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. |
| Tuyay, Shantal | 12/17/2025 | 4:30 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected |
| Bajande, Jemima | 12/17/2025 | 3:56 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Jore, Paul Vincent | 12/17/2025 | 4:31 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call disconnected. Transaction Inquiry |
| Arbolado, Danielle | 12/17/2025 | 12:58 AM | 1:15 AM | Avaya Issue - Freeze | Avaya kicked out. Unable to login back to Avaya. Reopen Avaya. Avaya took awhile to open. Assisted by Coach April and TL Aira. |
| Adodoli, Karl Howen | 12/17/2025 | 1:41 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experienced CITRIX freeze and call was disconnected and needs to set-up again. |
| Abool, Mary Gloden | 12/17/2025 | 1:35 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was able to go back on ready before 5 mns. |
| Gade, Micah Pearl Lyne | 12/17/2025 | 4:24 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Graciadas, John Wilbert | 12/17/2025 | 2:01 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX freeze and provided ghost but was able to get back right away |
| Albay, Cymon | 12/17/2025 | 4:30 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out/Took time to reopen the PDA. |
| Alayon, Alyn Joy | 12/17/2025 | 4:11 AM | 4:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | WF Mae Ann assisted the TM |
| Aniero, Mark Anthony | 12/17/2025 | 4:34 AM | 4:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, citrix and call got disconnected, teammate needed to re open his tools. |
| Ocumas, Christine | 12/17/2025 | 3:30 AM | 4:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate was kicked out of Citrix three times during the call. The teammate assisted the customer without a PDA and used only Spark. |
| Catalan, Jowelyn | 12/17/2025 | 4:49 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR/CONTACT DISCONNECTED |
| Arbolado, Danielle | 12/17/2025 | 4:29 AM | 5:02 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Nedula, Cleo Mariz | 12/17/2025 | 3:58 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Daniel, Mark Jojit | 12/17/2025 | 5:08 AM | 5:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citric kicked out and had to re open tools. |
| Ayuda, Ma Victoria | 12/17/2025 | 2:35 AM | 2:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate experience PDA Error during call when she is assisting Customer in updating phone number. |
| Devibar, Juselle Rey | 12/17/2025 | 1:32 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX freeze. |
| Begona, Maricar | 12/17/2025 | 4:12 AM | 4:14 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Begona, Maricar | 12/17/2025 | 4:27 AM | 4:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Dela Cruz, Ma Samantha | 12/17/2025 | 4:10 AM | 4:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Tindog, Laiza Mae | 12/17/2025 | 4:45 AM | 4:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Bondoc, John Karl Ric | 12/17/2025 | 4:07 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Lingco, Rollene | 12/17/2025 | 5:20 AM | 5:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call need to pull up tools again| cx no response on the line | delivered ghost spiel and end the call |
| Encina, Felix John | 12/17/2025 | 1:32 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | System issued did not exceed in 5 minutes. (CITRIX FROZE) |
| Olisco, Francis John | 12/17/2025 | 5:21 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | All tools disconnected |
| Buala, Kristine Grace | 12/17/2025 | 5:25 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE//CALL GOT DISCONNECTED |
| Villanueva, Harold | 12/17/2025 | 4:29 AM | 4:44 AM | Citrix Froze - CONTACTS DISCONNECTED | TM was assisted by WF Yan |
| Amparo, Ana Roces | 12/17/2025 | 1:20 AM | 1:22 AM | Avaya Issue - Freeze | Teammate experience AVAYA Freeze. |
| Encina, Felix John | 12/17/2025 | 5:33 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX freeze during call, exceeded the 5 minute since the initial attempt in AVAYA login was failed and took too long to load. |
| Magluyan, Grace Alondra Joy | 12/17/2025 | 1:29 AM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate experienced VPN disconnection while she is on call with her new Customer. Teammate exceeded 5 minutes because the AVAYA took too lo g to pull up. |
| Cordova, Jayvin | 12/17/2025 | 5:12 AM | 5:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while ion break // restarted PDA // AVAYA |
| Procalla, Vincent Albert | 12/17/2025 | 5:45 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Helped cx to go on ready. |
| Dalumpines, Athea Trisha | 12/17/2025 | 5:44 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience Citrix disconnection and had to to a hard restart. |
| Abunas, Mc Brandon | 12/17/2025 | 4:12 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call and on pending lunch, Call not disconnected. |
| Tan, Mikaella Tatiana | 12/17/2025 | 5:56 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out of citrix, contacts not disconnected. |
| Aravejo, Shelomith | 12/17/2025 | 4:25 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out while on call. Help tm to cloud reset and restart citrix then pull out PDA and stamp on ready |
| Parohinog, Reynan | 12/17/2025 | 4:41 AM | 4:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate experience CITRIX freeze, had to set up again the VPN and during PDA login Teammate received an error. |
| Oloroso, Mark Bryan | 12/17/2025 | 5:23 AM | 5:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break // restarted tools |
| Floro, Claire Jacynth | 12/17/2025 | 5:47 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | All tools disconnected |
| Arcano, Anjenette | 12/17/2025 | 5:20 AM | 5:30 AM | No Audio - PDA/ other tools still functional | citrix froze, vpn disconnected, call disconnected // assisted by WF Allen |
| Torre, Kin Bryan | 12/17/2025 | 1:56 AM | 2:09 AM | Citrix Latency - Change Citrix Server | Having a hard time logging back in to citrix due to latency and screen went black. |
| Quinton, Quenne | 12/17/2025 | 5:55 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | All tools disconnected |
| Acejo, Aljune Mike | 12/17/2025 | 6:00 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected while on break | All tools disconnected |
| Morado, Mark | 12/17/2025 | 6:02 AM | 6:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix got disconnected while the teammate is on a call. Teammate needs to pull up Cictrix together with his avaya |
| Baure, Nika Jeane | 12/17/2025 | 4:40 AM | 4:42 AM | Avaya Issue - Freeze | Denali error while waiting for a call. |
| Salgado, Bryan Steven | 12/17/2025 | 5:29 AM | 5:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call. |
| Santos, Raquel | 12/17/2025 | 3:53 AM | 4:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm was sysdown when she get back from lunch. Tm was not able to pull out citrix. Assist to cloud reset and restart again. |
| Iguin, Harlyn Mae | 12/17/2025 | 6:14 PM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate’s Citrix froze after her call, and she was then kicked out of Citrix. Her VPN was also disconnected. The teammate needed to set up everything again. |
| Condez, Rea Angelika | 12/17/2025 | 5:56 AM | 6:03 AM | Citrix Latency - Change Citrix Server | Citrix froze and got kick out when stamping to break. Let tm to start citrix and pull out PDA them stamp break |
| Alcones, Paula Jane | 12/17/2025 | 5:43 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Obafial, Christian Jay | 12/17/2025 | 1:25 AM | 1:30 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Parreno, Mark Anthony | 12/17/2025 | 5:49 AM | 5:57 AM | Citrix Latency - Change Citrix Server | Citrix froze and got kick out. Then assist the teammate to restart the citrix and pull out PDA and stamp on break. |
| Graciadas, John Wilbert | 12/17/2025 | 6:04 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kick out. Then assist the teammate to restart the citrix and pull out PDA and stamp on break. |
| Mendoza, Julie Ann | 12/17/2025 | 6:13 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate got kicked out from citrix. Had to restart citrix and everything. |
| Bordan, Jon Bonjam | 12/17/2025 | 5:50 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready. |
| Estialbo, Rochilyn Joy | 12/17/2025 | 1:26 AM | 1:38 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Diocos, Fredgine Mae | 12/17/2025 | 5:45 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready. |
| Ledesma, John Patrick | 12/17/2025 | 1:35 AM | 1:43 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Victoriano, Roilen Brian | 12/17/2025 | 5:53 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate got disconnected on citrix while on ready. Teammate got froze and they got kicked out. Assist teammate until they got on ready. |
| Magluyan, Grace Alondra Joy | 12/17/2025 | 1:29 PM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and took time to pull her AVAYA. |
| Majen, Jenylyn | 12/17/2025 | 1:20 AM | 1:32 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Galisim, Lovely Nicole | 12/17/2025 | 6:23 AM | 6:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and the teammate got disconnected. Had to restart Citrix and also the Avaya. |
| Olisco, Divine | 12/17/2025 | 5:14 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready. |
| Torre, Kin Bryan | 12/17/2025 | 5:56 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze and he was kicked out from Citrix while still on call. Teammate need to set-up everything including his Avaya. Call was prolonged because the customer can't validate his account. |
| Anisco, Jannah Gift | 12/17/2025 | 4:36 AM | 4:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out call got disconnected/automatically tried setting up however takes time to pull up citrix screen went black PDA is not loading when pulling it up. |
| Badillo, Bernard Luis | 12/17/2025 | 5:33 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Celeste, Airene Mae | 12/17/2025 | 5:16 AM | 5:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready. |
| Frugalidad, Cristina | 12/17/2025 | 5:38 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abajar, Allysa | 12/17/2025 | 5:44 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PC froze, Spark, Teams and all tools were unclickable until the point where teammate was kicked out of CITRIX but still assisted her customer as they were still active in AVAYA. |
| Zapico, Rosario | 12/17/2025 | 1:31 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The issue was resolved, and the teammate was able to return to ready status. |
| Mercado, Rozeth | 12/17/2025 | 1:37 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The issue was resolved, and the teammate was able to return to ready status. |
| Cabugao, Nhel Francis | 12/17/2025 | 4:36 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | latency issue / PDA not loading/ reset up tools |
| Tolentino, Realyn | 12/17/2025 | 6:24 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call not disconnected |
| Fiecas, Peache | 12/17/2025 | 1:19 AM | 1:27 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Zapico, Rosario | 12/17/2025 | 5:31 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia |
| Espinosa Jr, Mervin | 12/04/2025 | 5:45 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experienced CITRIX disconnection and needs to do set-up again. |
| Mercado, Rozeth | 12/17/2025 | 5:36 AM | 5:53 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia |
| Tariao, John David | 12/17/2025 | 5:36 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia. |
| Ayuda, Ma Victoria | 12/17/2025 | 5:49 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experienced CITRIX freeze and was kicked out and needs to set-up again. |
| Formelos, Diana Joy | 12/17/2025 | 5:36 AM | 5:53 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. This system issue was assisted by WF Franz Allen Garcia. |
| Ofalla, Frank Danniel | 12/18/2025 | 1:35 AM | 1:44 AM | Citrix Latency - Change Citrix Server | TM experience a severe latency while handling call which causes a hard time accessing the tools. Asked a permission to logout to restart after the call. Assist TM until to go on ready again. |
| Estialbo, Rochilyn Joy | 12/17/2025 | 4:48 AM | 5:50 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Obafial, Christian Jay | 12/17/2025 | 5:55 AM | 5:56 AM | Avaya Issue - Freeze | The issue was resolved, and the teammate was able to return to ready status. |
| Osano, Jhenaline | 12/17/2025 | 6:48 AM | 6:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's Citrix was disconnected but the call was not disconnected, no audio from the customer so teammate delivered ghost spiel and disconnected the VPN . Teammate restart her Citrix because she can't pull it up. |
| Ambay, Anne Nicole | 12/17/2025 | 6:06 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | The issue was resolved, and the teammate was able to return to ready status. |
| Lachica, Angel | 12/17/2025 | 2:50 AM | 3:00 AM | Citrix Latency - Change Citrix Server | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Bordan, Rielyn Mae | 12/17/2025 | 6:40 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error after call. |
| Diaz, Frenmar | 12/17/2025 | 5:49 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | The issue was resolved, and the teammate was able to return to ready status. |
| Viejo, Jerilee | 12/17/2025 | 4:37 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA disconnected/call not disconnected/Avaya loading |
| Algoso, Kyla Joy | 12/17/2025 | 2:37 AM | 2:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM's citrix got disconnected. TM until to go on ready. |
| Hermosisima, Maria Finah | 12/17/2025 | 7:09 PM | 7:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while TM was on call. |
| Fiolog, Crystal May | 12/17/2025 | 5:54 PM | 5:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate got disconnected on citrix while on lunch. Teammate was supposed to get on ready but their citrix got froze and they got kicked. Assist teammate until they got on ready. |
| Lachica, Angel | 12/17/2025 | 6:47 AM | 6:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience Denali error. TM go on ready after setting up tools. No coaches to report to as they are taking over phone calls of other TM. |
| Diaz, Lyka Angelique | 12/17/2025 | 3:55 AM | 4:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Sysdown occured before the call ended and there is no audio that is coming out form the other line anymore. I tried to just log out my PDA but I cannot pull it up so I went to my Avaya and dialed my dialer but there was no sound, I repeated it but it is still not working so I signed out my Avaya and sign in again immediately after. That's when the issue was fixed. |
| Mercado, Jason | 12/17/2025 | 6:41 AM | 7:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze and then disconnected at 6:41 AM. Call was not disconnected and teammate need to set-up his Citrix, VPN and PDA again. Customer concern is regarding unauthorized transaction. |
| Santos, Raquel | 12/17/2025 | 6:45 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Beltran, Mary Grace | 12/17/2025 | 5:55 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call. I had to restart my citrix and I signed out of avaya and signed in again and I go on ready on 06:01 AM. |
| Marcelino, Joselle | 12/17/2025 | 3:33 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unreachable server, No responses from the customers, and cannot sign in to Avaya due to Invalid Agent, need to change station to set up. Shift Date:12/17/2025 Start Time End Time: 03:33am- 4:02 am GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) Unreachable server, No responses from the customers, and cannot sign in to Avaya due to Invalid Agent, need to change station to set up. Please note: Assisted by TL Rachelle |
| Patricio, Aikie | 12/17/2025 | 2:55 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Baguioro, Chybelle | 12/18/2025 | 7:20 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No contact was disconnected |
| Arcano, Anjenette | 12/17/2025 | 5:20 AM | 5:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience citrix froze while on call, restarted citrix but experience kicked out before can successfully login. Assist TM until to go on ready. |
| Baranda, Patricia Ann | 12/17/2025 | 6:28 PM | 6:34 PM | Avaya Issue - Freeze | PDA Error-No Contact Received |
| Hierro, Alnie Glaze | 12/17/2025 | 7:40 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix kicked out while on lunch |
| Francisco, Patricia Ann | 12/17/2025 | 7:13 AM | 7:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break and got kick out in Citrix restart it then sign in again. |
| Baranda, Patricia Ann | 12/17/2025 | 5:54 AM | 5:59 AM | Avaya Issue - Freeze | PDA Error-No Contact Received |
| Benid, Rose Anne | 12/17/2025 | 7:25 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experience a PDA error while on lunch. Assisted TM until go on ready. |
| Baranda, Patricia Ann | 12/17/2025 | 1:58 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error-No Contact Received |
| Castro, Nyl John | 12/17/2025 | 5:34 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze-Teammate was unable to click anything on screen until he was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. |
| Estrella, Joyce | 12/17/2025 | 4:38 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. |
| Tayco, Khevin | 12/17/2025 | 5:25 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0824431 |
| Arrobang, Juliena Rose | 12/17/2025 | 6:45 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. |
| Bueno, Patricia Nicole | 12/17/2025 | 5:23 AM | 5:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready |
| Tulale, Mae Con | 12/17/2025 | 2:43 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready |
| Diaz, Jessirie | 12/17/2025 | 5:09 AM | 5:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM kicked out from Citrix, CX is still on call. |
| Arojado, Jay Ann | 12/17/2025 | 2:46 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience sysdown time while on call. Call still available in AVAYA until disconnected. Assist TM until to go on ready |
| Arojado, Jay Ann | 12/17/2025 | 5:11 AM | 5:16 AM | No Audio - PDA/ other tools still functional | TM experience PDA error. Go on ready on her own after restarting PDA |
| Ongkingco, Kim Verly | 12/17/2025 | 4:13 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and was kicked out. Cx was still on the other line but cx could not hear me anymore. Ghost Spiel initiated. Transferred to another station. Logged in to Citrix and pulled up all my tools. ASSISTED BY: Coach Lea |
| Caballero, Reto | 12/17/2025 | 3:45 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted cx while citrix was disconnected. |
| Ocumas, Christine | 12/17/2025 | 7:32 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while the customer was on the line. VPN logon failed twice. |
| Cadigal, Christopher | 12/17/2025 | 5:33 AM | 5:45 AM | Avaya Issue - Freeze | Teammate's avaya froze and got kicked out of citrix while on call. Teammate had to login back to Citirx. |
| Peral Jr, Teodolfo | 12/17/2025 | 6:14 AM | 6:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on Break. |
| Oliveros, Christine | 12/17/2025 | 8:00 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / call did not ended |
| Alarba, Phoebecates | 12/17/2025 | 3:28 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experience a citrix kicked out after lunch and having keeps getting kicked out on logging a hard time logging in again. ASSISTED BY: Lea Bautista |
| Abrica, Apollo | 12/17/2025 | 6:15 AM | 6:22 AM | Avaya Issue - Freeze | Teammate's citrix froze while on call. |
| Rosas, Shainne Lou | 12/17/2025 | 6:27 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM need to setup, Citrix got disconnected during lunch. |
| Labrador, Rachel | 12/17/2025 | 7:48 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected vpn disconnected contacts not disconnected no audio after |
| Empeno, Alleah Camille | 12/17/2025 | 8:01 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted teammates until she go on ready |
| Honrado, Kristel Danielle | 12/03/2025 | 7:43 AM | 8:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by TL Carl |
| Samino, Anthony Josh | 12/17/2025 | 12:40 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Initially, Citrix froze then connection got lost. Assisted asamino but after more than 10 minutes of the issue not being fixed (due to latency) asked helped from WF Mollie and GSD ticket was filed. |
| Dellava, Angelica Mae | 12/17/2025 | 7:56 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call |
| Alayon, Joeven | 12/18/2025 | 5:50 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error but chat not disconnected. Need to response to chat first before setting up PDA again. |
| Arbolado, Danielle | 12/17/2025 | 12:58 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experience citrix kicked out while on call. advised to logged in again and continue assisting cx then set up again. |
| Honrado, Kristel Danielle | 12/17/2025 | 7:43 AM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Got disconnected from citrix and avaya |
| Diaz, Lyka Angelique | 12/17/2025 | 8:16 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and had to restart it again. |
| Uadan Jr, Richard | 12/17/2025 | 7:44 AM | 7:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected (contact not disconnected) |
| Sta Romana, Jett | 12/18/2025 | 7:47 AM | 7:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. Contact got disconnected. |
| Francisco, Nikka Patricia | 12/17/2025 | 7:56 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celino, Ar Brian | 12/17/2025 | 7:44 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and need to restart all tools. Cx was assisted during sysdown. |
| Estebes, Immanuel | 12/17/2025 | 2:44 AM | 2:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Sta Romana, Jett | 12/18/2025 | 8:02 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. Contact got disconnected. |
| Yamson, Jhon Richard | 12/17/2025 | 7:52 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out by citrix while having a call on the line, restarted and set-up my tools |
| Villas, Neca | 12/17/2025 | 8:10 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Billanes, Axcelle Mar | 12/17/2025 | 2:46 AM | 2:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Alcazaren, Marivie | 12/18/2025 | 8:08 AM | 8:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and VPN got disconnected. Need to set up VPN, AVAYA and citrix again. |
| Visto, Josellel | 12/17/2025 | 2:44 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Delfin, Vanneza | 12/17/2025 | 2:43 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Catalan, Jowelyn | 12/17/2025 | 7:44 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by WF Allen |
| Cobrado, Ma Cyrine | 12/17/2025 | 2:43 AM | 2:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime, citrix didn't mirror when transferring to another POD. Assist TM until to go on ready. |
| Marcelino, Joselle | 12/17/2025 | 7:55 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time / End Time: 7:55 AM - 08:00 AM GSD Ticket Number: Issue Type: PDA Denali error after a Citrix froze. Chat disconnected Account Number: 2113037681174454770 VPN / Citrix: PHX / Azure-EU POD: 29/D 5th floor |
| Escalada, Johann Mikhail | 12/17/2025 | 8:18 AM | 8:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Disconnected and reconnected |
| Baure, Nika Jeane | 12/17/2025 | 7:58 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out in Citrix and call got disconnected need to restart Citrix and pull all the tools. |
| Isada, Ayessa | 12/17/2025 | 8:10 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, hard reset, Avaya got disconnected |
| Samino, Anthony Josh | 12/17/2025 | 12:40 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Initially assisted teammate with citrix froze; connection has been lost, after 10 minutes of still not fixing the issue, asked helped from WF Mollie; GSD ticket filed (IMS0824383) |
| Villanueva, Harold | 12/17/2025 | 8:36 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze 8:36 AM but cx is still on the line, TM was kicked out of citrix . call ended 8:40 AM, had to relogin PDA was able to ready at 8:44 AM |
| Nicodemus, Mary Joy | 12/17/2025 | 8:14 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on call, need to assist first the Cx and finish the call before I can pull up my PDA. |
| Deondo, Kristine Marie | 12/17/2025 | 7:11 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/17/2025 Employee ID: 435600 NTID : rkdeondo Start Time: 7:11AM (system down/kicked out from Citrix Froze/call not disconnected) End Call: 08:05 AM (End call with customer ) End Time: 08:07AM GSD Ticket Number : Issue Type: Moving POD 26-G (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: Assisted by: Coach Grace |
| Cordova, Jayvin | 12/17/2025 | 7:52 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reason: citrix disconnected (contact disconnected) |
| Bolante, Pholla Jeve | 12/17/2025 | 8:20 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and I had to wait for it to respond while assisting cx. |
| Acuyong, Joyce | 12/17/2025 | 8:11 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while I was assisting the customer and preparing to transfer them to the appropriate department. The call was disconnected, and Coach Jona assisted me with the system issue. |
| Honrado, Kristel Danielle | 12/17/2025 | 7:43 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time / End Time: 7:43 AM - 8:00 AM GSD Ticket Number: IMS0824547 Issue Type: Citrix Froze and call got disconnected. I was kicked out of my Citrix .I have to restart and set my tools again. PDA/Denali Error. Account Number: 1571794033203182193 VPN / Citrix: PHX / DUB POD: 27/ A 5th floor |
| Dadivas, Nica Rose | 12/17/2025 | 8:16 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while assisting the customer and the call got disconnected then after that I was kicked out and then another call entered however the cx cannot hear me as well coach Jona assisted me so that I could go back to the system again. |
| Denosta, Marrianne | 12/17/2025 | 7:48 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) |
| Abunas, Mc Brandon | 12/17/2025 | 8:12 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Disconnected and citrix disconnected while on call. Change citrix to go ready. |
| Reodava, Eric | 12/17/2025 | 8:10 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call, the call was disconnected and there is no audio. Avaya has an issue. |
| Nedula, Cleo Mariz | 12/17/2025 | 8:22 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Palomo, John Paul | 12/17/2025 | 7:30 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time / End Time: 7:30 AM - 7:50 AM GSD Ticket Number: Issue Type: Citrix Froze and call got disconnected. I was kicked out of my Citrix .I have to restart and step my tools again. Account Number: 2261689800086792931 VPN / Citrix: PHX / DUB POD: 27/G 5th floor |
| Valencia, Nieza Joy | 12/17/2025 | 7:52 AM | 8:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR while having call |
| Generale, Lieza | 12/17/2025 | 8:10 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Empeno, Alleah Camille | 12/17/2025 | 8:01 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected |
| Bondoc, John Karl Ric | 12/17/2025 | 8:10 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Palomo, John Paul | 12/17/2025 | 3:27 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time / End Time: 3:27 AM - 3:45 AM GSD Ticket Number: Issue Type: Citrix Froze and call got disconnected. I have to restart and step my tools again. Account Number: 1156280016128985990, 5518542700519426517 VPN / Citrix: PHX / DUB POD: 27/G 5th floor |
| Doroteo, Jargelyn | 12/17/2025 | 7:13 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix disconnected/Contact not disconnected |
| Serrano, Angel Faith | 12/17/2025 | 6:15 AM | 6:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was currently on Break when system issue happened and CITRIX was disconnected and needs to set-up everything. |
| Degala, Jeanette | 12/17/2025 | 8:21 AM | 8:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected // restarted tools |
| Palomo, John Paul | 12/17/2025 | 2:44 AM | 2:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/17/2025 Start Time / End Time: 2:44 AM - 2:59 AM GSD Ticket Number: Issue Type: PDA/Denali error - We were advised to change POD station. I have to restart and step my tools again. Account Number: VPN / Citrix: PHX / DUB POD: 27/G 5th floor |
| Buncalan, Joemil Bemaren | 12/18/2025 | 8:50 AM | 8:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Denali got error and call got disconnected. Need to restart Denali. |
| Billones, Vincent Paul | 12/18/2025 | 8:59 AM | 9:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error. Contact not disconnected. Need to finish call and restart PDA. |
| Macalintal, Hanna Jane | 12/18/2025 | 9:02 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error. Contact not disconnected. Need to finish call first before set up PDA again. |
| Suderio, Marco Pablo | 12/17/2025 | 9:33 AM | 9:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call and advised the teammate to endorse it for callback |
| Honrado, Kristel Danielle | 12/17/2025 | 2:48 AM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did a POD transfer as usual (for NA IR), and after setting up Citrix and tools, encountered sysdown | Assisted by WF Allen |
| Honrado, Kristel Danielle | 12/17/2025 | 2:48 AM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did a POD transfer as usual (for NA IR), and after setting up Citrix and tools, encountered sysdown | Assisted by WF Allen |
| Alarba, Phoebecates | 12/17/2025 | 6:47 AM | 6:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on call. Started 6:47am call ended 6:50 back in ready 6:54. |
| Billones, King Jether | 12/17/2025 | 3:17 AM | 3:30 AM | Citrix Latency - Change Citrix Server | change station and latency pulling up citrix succesfully |
| Sanchez, Queenie Joy | 12/17/2025 | 8:11 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and then citrix disconnected, I Can't hear the cx on the line then Ghost spiel ,I restarted my citrix. 8:14 call got disconnected. |
| Delfin, Vanneza | 12/17/2025 | 7:08 PM | 7:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by coach Marlo |
| Macalintal, Hanna Jane | 12/18/2025 | 9:50 AM | 9:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA disconnected. Contact got disconnected. |
| Brillantes, Angel Mae | 12/17/2025 | 2:21 AM | 2:32 AM | Citrix Latency - Change Citrix Server | Mandatory change of station after UK logout unable to pull up citrix right away |
| Samino, Anthony Josh | 12/17/2025 | 7:17 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 17, 2025 Start Time: 7:16 AM End Time: 7:32 AM GSD Ticket Number : Issue Type: DUB citrix got kicked out, was able to recover my tools. contact not disconnected Account Number: N/a |
| Frio, Denziel Marie | 12/17/2025 | 7:24 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, pda error, call disconnected 7:26 |
| Tulale, Mae Con | 12/17/2025 | 6:47 AM | 7:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 17, 2025 Start Time: 6:47 End Time: 7:01 GSD Ticket Number : Issue Type: error while on lunch Account Number: N/a Pod 27 - B |
| Comala, John Vincent | 12/17/2025 | 3:12 AM | 3:28 AM | Citrix Latency - Change Citrix Server | Mandatory change of station after UK logout unable to pull up citrix right away |
| Valencia, Paulyn Rose | 12/18/2025 | 9:48 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Citrix still on froze but call already disconnected in Avaya. Need to set up VPN again. |
| Billones, King Jether | 12/17/2025 | 2:31 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix issue contacts disconnected |
| Billanes, Axcelle Mar | 12/17/2025 | 6:49 PM | 6:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Call got disconnected and PDA denali error |
| Denosta, Marrianne | 12/17/2025 | 9:14 AM | 9:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/17/2025 Start Time / End Time: 9:14 Am - 9:23 AM GSD Ticket Number: Issue Type:| No audio| PDA error| Contact disconnected Account Number: 2012671589989851359 VPN / Citrix: PHX / DUB POD: 26/C 5th floor |
| Salgado, Janelle Marie | 12/17/2025 | 2:59 AM | 3:08 AM | Citrix Latency - Change Citrix Server | Mandatory change of station after UK logout unable to pull up citrix right away |
| Baulos, Bill Austin | 12/18/2025 | 9:52 AM | 10:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for more than 5 minutes and got kicked out. Need to set up Citrix again and set up tools again. |
| Olanga, Jolimae | 12/17/2025 | 6:48 AM | 6:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Acc no: This happened while on lunch Shift Date: December 17, 2025 NTID: jolanga Site: (ROXAS) EID: 435070 Start Local (MNL) time: 6:48AM End Local (MNL) time: 6:53AM Current Skillset: voice Last Activity you were doing before Sysdown: Citrix froze| denali error POD: 24/F |
| Valerio, Mark David | 12/17/2025 | 2:55 AM | 3:09 AM | Citrix Latency - Change Citrix Server | Mandatory change of station after UK logout unable to pull up citrix right away |
| Llorente, Mel Rose | 12/17/2025 | 6:57 AM | 7:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Avaya disconnected. N/A error occurred after call and the citrix restarted. |
| Flotildes, Realyn | 12/17/2025 | 6:46 AM | 6:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 17, 2025 Start Time: 6:46 AM End Time: 6:52 AM GSD Ticket Number : Issue Type: Citrix froze/Denali error Account Number: N/a while on lunch VPN:phx |
| Cobrado, Ma Cyrine | 12/17/2025 | 11:32 PM | 11:32 PM | Avaya Issue - Freeze | Avaya issue cannot pull up cannot sign in to avaya |
| Billones, King Jether | 12/17/2025 | 5:11 AM | 5:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Latency pulling up avaya |
| Busia, John Paul | 12/17/2025 | 5:46 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya issue, Citrix error while on lunch |
| Visto, Josellel | 12/17/2025 | 6:44 AM | 6:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 17, 2025 NTID: jvisto Site: (ROXAS) EID: 430740 Start Local (MNL) time: 6:44 am End Local (MNL) time: 6:54 am VPN used: phx Current Skillset: voice Last Activity you were doing before Sysdown: pda error after lunch avaya disconnected POD: 23/D |
| Ortiz, Arian Mae | 12/17/2025 | 2:16 AM | 2:34 AM | Avaya Issue - Freeze | unable to pull up avaya right away |
| Cobrado, Ma Cyrine | 12/17/2025 | 4:11 PM | 4:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA Denali error |
| Hermosisima, Maria Finah | 12/17/2025 | 3:02 AM | 3:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 17, 2025 NTID: mhermosisima Site: (ROXAS) EID: 432389 Start Local (MNL) time: 03:02 AM End Local (MNL) time: 03:15 AM Current Skillset: voice Last Activity you were doing before Sysdown: transferring PODS | Setting up Citrix and tools POD: 27 | D |
| Erenio, Remelyn | 12/17/2025 | 5:08 AM | 5:23 AM | Citrix Latency - Change Citrix Server | citrix kick out | unable to pull up citrix right away |
| Sanchez, Queenie Joy | 12/17/2025 | 4:14 PM | 4:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, cx no audio, pending logout and restarted my avaya. |
| Nicodemus, Mary Joy | 12/17/2025 | 9:17 AM | 9:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error/ Contact Disconnected |
| Bernas, John Vincent | 12/17/2025 | 5:19 AM | 5:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out during lunch and PDA error, restarted citrix |
| Taylor, Joeline | 12/17/2025 | 5:17 AM | 5:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | none |
| Estebes, Immanuel | 12/17/2025 | 6:39 PM | 6:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali error while I'm about to transfer the cx to an account specialist. |
| Tan, Mikaella Tatiana | 12/17/2025 | 9:56 AM | 9:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze contacts not disconnected |
| Marcelino, Joselle | 12/17/2025 | 2:57 AM | 2:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 17, 2025 NTID: jomarcelino Site: (ROXAS) EID: 434454 Start Local (MNL) time: 2:57 AM End Local (MNL) time: 2:59 AM Current Skillset: voice Last Activity you were doing before Sysdown: transferring PODS | Setting up Citrix and tools POD: 27 | A |
| Magtagad, Hannah Joy | 12/17/2025 | 5:51 AM | 6:20 AM | Avaya Issue - Freeze | Need to restart Avaya can't sign in and had to restart avaya multiple times |
| Fiolog, Crystal May | 12/17/2025 | 5:54 PM | 5:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out on citrix while on lunch. Teammate cannot log in on her citrix, as well as on her avaya. Assisted tm until she get on ready. |
| Tenales, John Rey | 12/17/2025 | 3:36 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time End Time: 3:36 Am - 3:44 GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1279718483149352357 |
| Salgado, Janelle Marie | 12/17/2025 | 5:24 AM | 6:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | unable to sign in to PDA and had to transfer station |
| Dumali, Marjorie | 12/18/2025 | 6:38 AM | 6:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call got disconnected. Need to restart PDA and get ready again. |
| Humpay, Elaine | 12/17/2025 | 7:36 AM | 7:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Ortiz, Arian Mae | 12/17/2025 | 7:43 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | none |
| Valerio, Mark David | 12/17/2025 | 7:34 AM | 7:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kick out of citrix as wll had to restart citrix |
| Visto, Josellel | 12/17/2025 | 2:44 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 17, 2025 NTID: jvisto Site: (ROXAS) EID: 430740 Start Local (MNL) time: 2:44 AM End Local (MNL) time: 2:56 AM Current Skillset: voice VPN used: phx Last Activity you were doing before Sysdown: transferring PODS Assisted by: wf allen POD: 23/d |
| Brillantes, Angel Mae | 12/17/2025 | 7:55 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix not loading right away. had to wait |
| Denosta, Marrianne | 12/17/2025 | 3:47 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time End Time: 3:47 Am - 3:57 GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1976220787217973070 |
| Cesar, Maila | 12/17/2025 | 8:06 AM | 8:14 AM | Avaya Issue - Freeze | none |
| Olanga, Jolimae | 12/17/2025 | 1:11 AM | 1:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 17, 2025 NTID: jolanga Site: (ROXAS) EID: 435070 Start Local (MNL) time: 1:11 AM End Local (MNL) time: 1:14 AM Current Skillset: voice Last Activity you were doing before Sysdown: Denali error while on call Assisted by: Coach Grace POD: 12| F |
| Taylor, Joeline | 12/17/2025 | 8:49 AM | 8:51 AM | Avaya Issue - Freeze | none |
| Honrado, Kristel Danielle | 12/17/2025 | 3:37 AM | 3:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/17/2025 Start Time End Time: 3:37 AM - 3:43 AM GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( contacts disconnected) Account Number: 1959529394774809955 |
| Comala, John Vincent | 12/17/2025 | 8:52 AM | 9:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Samino, Anthony Josh | 12/17/2025 | 3:20 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 17, 2025 Acc no. before sysdown: 5445067102811579912 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 3:20 AM End Local (MNL) time: 3:34 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out, unable to recover my setup, need to resetup once again Assisted by: Coach Grace |
| Billones, King Jether | 12/17/2025 | 8:57 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix took a while to restart |
| Empino, Gene Reynald | 12/17/2025 | 6:08 AM | 6:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM was been kick out of citrix and need to set up all the tools all over. |
| Morado, Mark | 12/17/2025 | 2:00 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali Error while on break |
| Arevalo, Jolina | 12/17/2025 | 4:09 AM | 4:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error citrix disconnected while on lunch |
| Tacud, Claira Mae | 12/18/2025 | 10:05 AM | 10:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call not disconnected. Need to finish the call first and restart PDA. |
| Mina, Mariel | 12/18/2025 | 10:17 AM | 10:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restart PDA. |
| Dumali, Marjorie | 12/18/2025 | 10:39 AM | 10:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact got disconnected. Restart PDA and get ready. |
| Dumali, Marjorie | 12/18/2025 | 10:43 AM | 10:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call got disconnected and PDA and AVAYA error. Need to connect Avaya and restart PDA and get ready. |
| Tupaz, Krisha Faye | 12/18/2025 | 11:54 AM | 11:57 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on training meeting. |
| Ciudad, Jerebel | 12/18/2025 | 10:28 AM | 10:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Call disconnected. Need to wait for citrix and start PDA again. |
| Billones, Vincent Paul | 12/18/2025 | 12:05 PM | 12:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch. Need to restart PDA and stamp on ready. |
| Buncalan, Joemil Bemaren | 12/18/2025 | 12:30 PM | 12:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Mina, Mariel | 12/18/2025 | 12:30 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Baguioro, Chybelle | 12/18/2025 | 11:25 AM | 11:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Restarted Citrix and PDA and stamp on ready. |
| Tacud, Claira Mae | 12/18/2025 | 12:43 PM | 12:46 PM | Avaya Issue - Freeze | PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Baguioro, Chybelle | 12/18/2025 | 12:42 PM | 12:56 PM | Avaya Issue - Freeze | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Baguioro, Chybelle | 12/18/2025 | 1:14 PM | 1:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to reload citrix (access denied) Need to restart PC and pull tools again. |
| Valencia, Paulyn Rose | 12/18/2025 | 12:35 PM | 12:44 PM | Avaya Issue - Freeze | Avaya disconnected and PDA error. Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Macalintal, Hanna Jane | 12/18/2025 | 10:06 AM | 10:11 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while no call. Need to wait for the call to completely disconnected and restart PDA after. |
| Sta Romana, Jett | 12/18/2025 | 8:02 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Sta Romana, Jett | 12/18/2025 | 11:49 AM | 11:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for more than 3 minutes and got kicked out. VPN got disconnected too. Need to restart citrix and vpn and stamp on ready. |
| Sta Romana, Jett | 12/18/2025 | 12:33 PM | 12:48 PM | Avaya Issue - Freeze | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| CabalQuinto, Shayne | 12/18/2025 | 10:22 AM | 10:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| CabalQuinto, Shayne | 12/18/2025 | 12:37 PM | 12:43 PM | Avaya Issue - Freeze | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| Dumali, Marjorie | 12/18/2025 | 12:40 PM | 12:51 PM | Avaya Issue - Freeze | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| Amante, Eldy Christian | 12/18/2025 | 12:31 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| Alayon, Joeven | 12/18/2025 | 12:30 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| Teodosio, Jean | 12/05/2025 | 10:17 AM | 10:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Teodosio, Jean | 12/18/2025 | 12:30 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again as citrix did not mirror and it takes time for Avaya to Pull up. Need to log in to VPN, AVAYA, Citrix and PDA and stamp on ready. |
| Billones, Vincent Paul | 12/18/2025 | 2:40 PM | 2:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Trinidad, Gio Enrico | 12/17/2025 | 8:39 PM | 8:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error while on call |
| Mina, Mariel | 12/18/2025 | 4:34 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Teodosio, Jean | 12/18/2025 | 4:35 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| CabalQuinto, Shayne | 12/18/2025 | 4:40 PM | 4:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Azarcon, Renalyn | 12/18/2025 | 4:41 PM | 4:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Delfin, Precious Eleanor | 12/18/2025 | 5:00 PM | 5:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pc malfunction need to disconnect vpn to fix and connect again to vpn |
| Bautista, Demmeth | 12/18/2025 | 4:55 PM | 4:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Dumigpi, Althea | 12/18/2025 | 4:16 PM | 4:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dumigpi, Althea | 12/18/2025 | 4:26 PM | 4:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/18/2025 | 5:59 PM | 6:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Oquendo, Jemart | 12/18/2025 | 5:33 PM | 5:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/18/25 Start Time End Time: 5:33 - 5:38PM GSD Ticket Number : N/A Issue Type: Citrix Issue Account Number: 1610551271853305964 POD Number: 30 POD Letter: G VPS USED: PHX |
| Esico, Mike Alen | 12/18/2025 | 6:21 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 6:21 PM - 6:26 PM GSD Ticket Number : N/A Issue Type: citrix froze and PDA errored Account Number: 2282525891569468041 POD Number: 30 POD Letter: D VPN USED: ASH REASON: citrix froze and PDA errored| contact got disconnected. |
| Carlos, Anna Mae | 12/18/2025 | 6:33 PM | 6:36 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA errored | contact got disconnected. |
| Borlado, Lady Mae | 12/18/2025 | 6:14 PM | 6:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andojar, Ma Angeline | 12/17/2025 | 8:37 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA/Denali error while on call |
| Tupas, Jastin | 12/17/2025 | 6:47 PM | 6:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx is asking of the status of his cases, I already explained what happened and and I am about to make a Low Dollar Payout and the call got disconnected due to system issue. Citrix froze and there is no audio available. I already endorsed the cx for a callback since I am not able to fully resolve his concern due to system issue. |
| Tupas, Jastin | 12/17/2025 | 10:45 PM | 11:00 PM | No Audio - PDA/ other tools still functional | Cx is asking about the cases on her account from Meta, she wants a refund from these transactions since she did not authorize these future charges on her account. I am not able to assist her well due to system issue. She already filed a dispute. Need a transition from UNAUTH TO INR. No Audio |
| Bayhon, Katrina | 12/17/2025 | 10:47 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | was about to locate the transaction but system issue occurred. Requested for a callback. disconnected/got kicked out/server unreachable |
| Trinidad, Angelika | 12/17/2025 | 11:10 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call and can't get back to citrix restarted my desktop for 3x |
| Pinalba, Reybe | 12/17/2025 | 2:05 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected|Kicked Out from Citrix|Contact Not disconnected|Need to re-pull up Avaya, Citrix, and Tools |
| Lizada, Bea | 12/18/2025 | 7:09 PM | 7:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Downtime Validated |
| Bacuta, Rodelyn | 12/18/2025 | 7:16 PM | 7:21 PM | Avaya Issue - Freeze | System Downtime was reported by the teammate immediately. |
| Dela Cruz, Rozhien | 12/18/2025 | 6:18 PM | 6:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime was reported by the teammate immediately |
| Villanueva, Joevil Paul | 12/18/2025 | 7:11 PM | 7:22 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on Break / Change Citrix and reopen tools |
| Caingcoy, Rolly | 12/18/2025 | 7:16 PM | 7:28 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime was reported by the teammate immediately and also assisted the teammate in pulling up Citrix. |
| Arellano, Bea Luz | 12/18/2025 | 7:14 PM | 7:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA denali error while on Lunch |
| Delfin, Precious Eleanor | 12/18/2025 | 7:38 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA errored / contact got disconnected / need to pull up avaya again because I can't login instantly and need to add some notes on the account of the customer and endorsed the cx for a call back/ |
| Alair, Amiel Alan | 12/18/2025 | 7:09 PM | 7:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down occurs while the teammate is on messaging. Teammate reported it immediately. |
| Cuarte, Riva Fe | 12/18/2025 | 7:45 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | latency |
| Cartujano, Ace Joseph | 12/18/2025 | 7:08 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. Keyboard was also not working properly so I have reached out to the available WF to have it checked. I have then endorsed disconnected call for a callback. |
| Artates, Micha Ella | 12/18/2025 | 7:09 PM | 7:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out while on call - had to repull up and avaya takes too long to pull up |
| Dariagan, Esequela May | 12/18/2025 | 7:46 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported to workforce and assisted by the coach. |
| Practisala, Pearly Ann | 12/18/2025 | 7:37 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | callback endorsed to Diego Pangilinan |
| Villarosa, Gerry | 12/17/2025 | 11:11 PM | 11:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx expecting for a refund from DBZ but she did not receive any refund from the seller after she returned the item and my citrix froze and got kicked out but the customer still on the line so I manage to advise her to reach out to the seller. |
| Penano, Herlyn | 12/18/2025 | 7:32 PM | 7:34 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Valaquio, Jason Albert | 12/18/2025 | 8:01 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 12/18/2025 | 8:15 PM | 8:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/18/25 Start Time End Time: 8:15 to 8:19 GSD Ticket Number : N/A Issue Type: kicked out while on lunch Account Number: N?A POD Number: 31 POD Letter: E VPS USED: PHX REASON: |
| Dumigpi, Althea | 12/18/2025 | 8:17 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Guevarra, Lander John | 12/18/2025 | 8:08 PM | 8:23 PM | Citrix Latency - Change Citrix Server | Audio issue/kicked out of citrix while on billable training and doing activity share screen all tools got wiped out, citrix was not recovered |
| Aguilar, Leanne Kaye | 12/18/2025 | 8:17 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 12/18/2025 | 7:46 PM | 8:31 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pinalba, Reybe | 12/18/2025 | 7:51 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools. |
| Castro, Harvey Nicolai Andrew | 12/18/2025 | 6:08 PM | 6:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Martus, Feleah Mae | 12/18/2025 | 7:32 PM | 7:34 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Habulan, Nicole | 12/18/2025 | 7:50 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Endorsed to Callback |
| Gallardo, Kian Jan | 12/18/2025 | 7:53 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Chat disconnected |
| Horario, John Rey | 12/18/2025 | 7:48 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | After the call ended, tried pulling up the citrix again but can't so I had to restart the cirtix to have access again and get ready. |
| Bernas, John Vincent | 12/18/2025 | 7:48 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was endorsed for a callback |
| Alejandro, Crisnavel | 12/18/2025 | 7:59 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on chat |
| Dalmino, Josie | 12/18/2025 | 8:25 PM | 8:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 08:25 PM - 08:31PM GSD Ticket Number : N/A Issue Type: citrix froze and PDA error while on call Account Number: 1461208582569746446 POD Number: 36 POD Letter: A VPN USED: PHX REASON: call got disconnected due to citrix froze ,need to re pull up avaya and vpn |
| Paulo, Pauline | 12/18/2025 | 7:44 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience system issue and was logged out on her citrix when she tried to logged in back her citrix got locked ask assistance to WF mollie for unlocking of password |
| Degoma, Rachel | 12/18/2025 | 8:34 PM | 8:44 PM | Avaya Issue - Freeze | Shift Date: 12/18/25 Start Time End Time: 8:34 PM - 8:44 PM GSD Ticket Number : - Issue Type: Avaya and PDA error while on queue Account Number: N/A POD Number: 30 POD Letter: A VPN USED: PHX REASON: AVAYA and PDA errored / Need to reset AVAYA and PDA / AVAYA took long to open |
| Lamayo, Alvin | 12/18/2025 | 7:23 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cuarte, Riva Fe | 12/18/2025 | 8:37 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 8:37 PM - 8:44 PM GSD Ticket Number : N/A Issue Type: citrix froze Account Number: 2288862621570763990 POD Number: 36 POD Letter: G VPN USED: PHX REASON: citrix froze | severe latency | has to re-open citrix |
| Rapista, Sarah Jane | 12/18/2025 | 8:43 PM | 8:45 PM | Avaya Issue - Freeze | Pull up VPN and Avaya |
| Antioquia, Leah Mae | 12/18/2025 | 8:39 PM | 8:46 PM | Avaya Issue - Freeze | while on async, citrix froze and I experienced severe latency, afterwards I was kicked out from citrix |
| Pacurza, Rhea | 12/18/2025 | 8:51 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Experience System Issue citrix froze while on call |
| Lamayo, Alvin | 12/18/2025 | 7:23 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Santillan, Wea | 12/18/2025 | 8:48 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 12/18/2025 | 8:06 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 12/18/2025 | 8:47 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 8:47 PM - 8:51 PM Account Number: 2160856451684909446 Issue Type: citrix froze while on call Account Number: N/A POD Number: 30 POD Letter: B VPN USED: PHX |
| Tanong, Kelly | 12/18/2025 | 8:01 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begaso, Jestine Marie | 12/18/2025 | 5:17 PM | 5:20 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Oquendo, Jemart | 12/18/2025 | 9:00 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // call got disconnected // kicked out of citrix // need to log in on the citrix again and put notes on the account and endorsed the cx for callback |
| Dicon, Reymelyn Grace | 12/18/2025 | 7:56 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capawan, Jherico | 12/18/2025 | 6:19 PM | 6:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Needs to restart the Citrix and repull up tools. |
| Pacurza, Rhea | 12/18/2025 | 8:03 PM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0824745 |
| Peremne, Tanya Kyle | 12/18/2025 | 8:42 PM | 8:57 PM | Citrix Latency - Change Citrix Server | IMS0824745 |
| Ponsaran, Ariel John | 12/18/2025 | 8:20 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/18/2025 | 8:31 PM | 8:33 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Trinidad, Angelika | 12/17/2025 | 1:13 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | While having a conversation with cx got kicked out and avaya froze need to restart pc and repull up tools |
| Carlos, Anna Mae | 12/18/2025 | 9:18 PM | 9:20 PM | Citrix Latency - Change Citrix Server | Citrix froze while on call // call got disconnected |
| Detanoy, Anne Nicole | 12/18/2025 | 8:51 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 8:51 PM - 8:56 PM GSD Ticket Number : - Issue Type: Citrix froze Account Number: 1561192263748373772 POD Number: 36 POD Letter: E VPN USED: PHX REASON: need to restart VPN and Avaya. |
| Alair, Amiel Alan | 12/18/2025 | 8:54 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/18/2025 | 8:49 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 8:49 PM - 8:54 PM GSD Ticket Number : - Issue Type: citrix froze while on call Account Number: 1368490770647521129 POD Number: 36 POD Letter: D VPN USED: PHX REASON: need to restart VPN and Avaya. |
| Pamunag, Jazzen Roi | 12/18/2025 | 1:25 PM | 1:27 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Tondo, Melyn | 12/17/2025 | 12:34 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out/ VPN Disconnected while on lunch. Citrix and PDA kicked out after lunch. Re-load tools |
| Lagumbay, Daniela Marie | 12/17/2025 | 12:55 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix and PDA kicked out after lunch. Re-load tools |
| Oquendo, Romel John | 12/17/2025 | 1:05 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix and PDA error after lunch. |
| Trinidad, Gio Enrico | 12/17/2025 | 5:12 PM | 5:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out in citrix while on call need to repull up and restart pc |
| Declaro, Lalyn | 12/17/2025 | 12:58 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix and PDA down after lunch. Need to restart citrix. Kicked out |
| Trinidad, Gio Enrico | 12/17/2025 | 12:57 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix and PDA down after lunch. Need to restart citrix. Kicked out. |
| Pamunag, Jazzen Roi | 12/18/2025 | 9:51 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Torres, Maycel | 12/17/2025 | 1:02 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | system issue while on lunch /kicked out of cetrix/avaya freeze |
| Besa, Josh Rainer | 12/17/2025 | 11:48 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out during on call, couldn't provide CB for Cx account wasn't pull up during call |
| Andojar, Ma Angeline | 12/17/2025 | 12:38 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix and PDA/Denali Error while on lunch |
| Acevedo, Larce Lawrence | 12/18/2025 | 8:40 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on training |
| Sion, Noel James | 12/17/2025 | 12:17 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze contact disconnect been kick out from citrix while on lunch |
| Bascos, Kyle | 12/17/2025 | 8:00 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waiting for the call but citrix froze and error on my PDA |
| Bascos, Kyle | 12/17/2025 | 12:56 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch. Was about to get ready after lunch but I got kicked out of citrix |
| Candoleta, Janine Pearl | 12/17/2025 | 1:00 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze during lunch, pda error |
| Arellano, Bea Luz | 12/18/2025 | 7:14 PM | 7:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Assisted By: Mollie |
| Practisala, Pearly Ann | 12/18/2025 | 7:37 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:Mollie |
| Buaron, Jera | 12/18/2025 | 8:48 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on chat | citrix logged me out and made me set it up again. |
| Briones, Lorrie Miles | 12/18/2025 | 7:32 PM | 7:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: TL MOLLIE |
| Batilaran, Frenzy Earl Sydney | 12/17/2025 | 1:03 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA got in error during and after lunch. Had to restart Avaya |
| Garcia, Christian Paul | 12/18/2025 | 10:30 PM | 10:33 PM | Avaya Issue - Freeze | TM was not able to go Ready start of shift, citrix issue |
| Bengan, Aicyl | 12/18/2025 | 10:30 PM | 10:33 PM | Citrix Latency - Change Citrix Server | N/A |
| Badillo, Bernard Luis | 12/18/2025 | 10:30 PM | 10:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System issue encountered start of the shift since Denali was not pulling up. TM had to do hard reset and Denali was taking time to pull up before TM can go on Ready |
| Cawaling, Jeneron | 12/18/2025 | 5:43 PM | 5:52 PM | No Audio - PDA/ other tools still functional | Audio issue, had to restart PC |
| Bacas, Maxine Rose | 12/18/2025 | 7:47 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix. |
| Algarne, Roby Jean | 12/17/2025 | 6:32 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, call got disconnected. |
| Tamagos, Geremy Luke | 12/18/2025 | 10:00 PM | 10:05 AM | Avaya Issue - Freeze | sysdown |
| Iguis, Jessa | 12/18/2025 | 10:00 PM | 10:15 PM | No Audio - PDA/ other tools still functional | Audio issue need to restart citrix |
| Cartujano, David | 12/18/2025 | 10:05 PM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown |
| Tanuyan, Zephamor Borrish | 12/18/2025 | 10:55 PM | 11:10 PM | Avaya Issue - Freeze | Avaya, and PDA was so slow to pull up | I needed to endorse my cx for a callback. |
| Cadigal, Christopher | 12/18/2025 | 10:00 PM | 10:21 PM | Citrix Latency - Change Citrix Server | Broken Teleconnector, Static sound from Cx's line. Teammate changed station and had to restart |
| Abajar, Allysa | 12/18/2025 | 10:00 PM | 10:21 PM | Avaya Issue - Freeze | Can't login to PDA |
| Randoy, Jenebeth | 12/18/2025 | 10:00 PM | 10:52 PM | Citrix Latency - Change Citrix Server | Assisted the teammate to restart citrix and cloud reset. Wait until the teammate stamp on ready. |
| Tayco, Khevin | 12/18/2025 | 10:00 PM | 10:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to PDA. PDA turned white only |
| Condez, Rea Angelika | 12/18/2025 | 11:33 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Froze. No audio after. Customer already disconnected and teammate also received an other call. |
| Rance, Clem | 12/18/2025 | 11:40 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx Disconnected Due To System Issue. |
| Arrobang, Juliena Rose | 12/18/2025 | 11:30 PM | 11:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Teammate cannot hear the customer already. |
| Arellano, Bea Luz | 12/18/2025 | 11:11 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out in citrix while on call / Tried to repull up other citrix to get back on queue. Need to disconnect two calls after as there's no valid response on the line. Disconnected VPN and repull up citrix and avaya instead. |
| Bantigue, Jonna Mae | 12/17/2025 | 4:33 AM | 4:43 AM | Citrix Latency - Change Citrix Server | TM got kicked out of Citrix and need to re pull up |
| Altamea, Stella Marie | 12/18/2025 | 11:37 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | kicked out from citrix and had an error in denali |
| Alayon, Alyn Joy | 12/17/2025 | 8:11 AM | 8:25 AM | Citrix Latency - Change Citrix Server | Assisted by WF Franz Allen Garcia |
| Bueno, Patricia Nicole | 12/17/2025 | 5:23 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by WF Allen |
| Dela Sada, Michaela | 12/17/2025 | 7:07 AM | 7:12 AM | Citrix Latency - Change Citrix Server | No call during sysdown |
| Doroteo, Jargelyn | 12/18/2025 | 11:30 PM | 11:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate wasn't able to go on Ready by 11:30 PM due to Denali latency (going in circle). |
| Demandaco, Cristy | 12/17/2025 | 7:09 AM | 7:20 AM | Citrix Latency - Change Citrix Server | TM need to change Citrix |
| Ayuda, Ma Victoria | 12/18/2025 | 10:34 PM | 10:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minutes in system down. |
| Equinan, Jelame | 12/18/2025 | 12:14 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 12/18/2025 | 11:40 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone then after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling up all my tools again since I need to restart citrix twice and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce. |
| Frugalidad, Cristina | 12/18/2025 | 11:57 PM | 12:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Call got disconnected due to Avaya issue. VPN, Avaya and Denali were relaunched but Avaya went grace period, assisted by WF Allen. |
| Besa, Mary Jane | 12/18/2025 | 8:49 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze // need to pull up tools // latency restart pc |
| Alvero, Eleandro | 12/17/2025 | 1:49 PM | 1:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was kicked out from his CITRIX, he encountered multiple error in logging in (CITRIX) and needs to set-up and again, |
| Bacas, Maxine Rose | 12/18/2025 | 11:45 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix//NO account pulled up |
| Celino, Ar Brian | 12/18/2025 | 12:01 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Salgado, Bryan Steven | 12/18/2025 | 12:09 PM | 12:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/18/2025 | 10:18 PM | 10:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on chat/ PDA denali error. had to finish replying to chats, outbound call and had to logout and login again. |
| Antioquia, Leah Mae | 12/18/2025 | 11:41 PM | 11:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN was disconnected while on call and afterwards citrix froze and I was kicked out in citrix. |
| Bacas, Maxine Rose | 12/18/2025 | 7:47 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call for about 5 minutes/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix. |
| Ibanez, Daniell | 12/18/2025 | 11:37 PM | 11:44 PM | Citrix Latency - Change Citrix Server | latency affecting the call had to restart citrix and re pull up again, asked permission to sir molly, sir molly agreed |
| Ibanez, Daniell | 12/18/2025 | 12:03 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call cx is unresponsive so ghost spiel delivered. had to disconnect the VPN so that I don't need to re pull up tools again. call schedule for callback |
| Dalmino, Josie | 12/18/2025 | 12:26 AM | 12:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 12:26 AM -12:34 AM GSD Ticket Number : N/A Issue Type: Citrix issue Account Number: 5620995985861375509 POD Number: 36 POD Letter: A VPS USED: PHX REASON: kicked out of citrix, chat disconnected, need to log in on the citrix and pull up all tools |
| Teguihanon, Mheljhone | 12/18/2025 | 9:23 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | : Latency Citrix can't assist the customer proper |
| Magluyan, Grace Alondra Joy | 12/17/2025 | 1:29 AM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA took too long to pull-up. |
| Ponsaran, Ariel John | 12/18/2025 | 12:16 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Procalla, Vincent Albert | 12/18/2025 | 12:38 AM | 12:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Went error while on break. Teammate had to restart PDA |
| Parohinog, Reynan | 12/17/2025 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered PDA error and still assisting Customer with the concern. |
| Carlos, Anna Mae | 12/18/2025 | 10:36 PM | 11:04 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/25 Start Time End Time: 10:36 PM -11:04 PM GSD Ticket Number : N/A Issue Type: pda error while on break Account Number: N/A POD Number: 36 POD Letter: C VPS USED: PHX REASON: pda error while on break / kick out on Citrix and restart all tools / took time to pull up Avaya. |
| Esico, Mike Alen | 12/18/2025 | 10:21 PM | 10:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 10:21 PM - 10:49 PM GSD Ticket Number : Issue Type: Citrix froze Account Number: 1984053162433295134 POD Number: 30 POD Letter: D VPS USED: PHX REASON: Citrix froze while on call and the call got disconnected | after a while it kicked me out. Because of the latency I'm having trouble pulling upp all my tools again. And after all that I can't sign in to PDA even I successfully connected to the VPN and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce. |
| Javier, Channa | 12/18/2025 | 12:30 AM | 12:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | None |
| Delfin, Precious Eleanor | 12/18/2025 | 11:40 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 11:40 PM - 12:05AM GSD Ticket Number : ---- Issue Type: Citrix froze//Citrix quit// Account Number: 2290077467372908614 POD Number: 31 POD Letter: B VPS USED: PHX REASON: Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone | after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling upp all my tools again since I need to restart citrix twice and dialed the Avaya but I still get the error message "Please sign in to the extension". Ask for assistance with the workforce. |
| Horario, John Rey | 12/18/2025 | 11:50 PM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ad to restart the PC to open and re pullup all the tools. |
| Estialbo, Rochilyn Joy | 12/03/2025 | 1:26 AM | 1:38 AM | Avaya Issue - Freeze | TM experience a Avaya Freeze while on call. Waited for the system to automatically connect to check if the customer still on the line. Assist TM until go on ready |
| Estialbo, Rochilyn Joy | 12/17/2025 | 11:32 PM | 11:33 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected ( we both cannot hear each other) |
| Doroteo, Jargelyn | 12/17/2025 | 8:19 AM | 8:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Contact DISCONNECT |
| Degoma, Rachel | 12/18/2025 | 12:42 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 12:42 AM - 1:00 AM GSD Ticket Number : ---- Issue Type: Citrix froze | Contacts not disconnected Account Number: 1798966810996504497 POD Number: 30 POD Letter: A VPS USED: PHX REASON: Citrix froze while on call and the call still connected and I'm still talking to the cx over the phone | after a while it kicked me out to citrix and had to explain to the cx that I am having technical issues//I'm having trouble pulling up all my tools again since I restarted citrix twice and AVAYA took long to open | When I opened Citrix I had to track the call for a call back and leave notes on the account while pulling up my tools And Finish the UAA filing because promised cx |
| Cordova, Jayvin | 12/18/2025 | 11:30 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a citrix froze before go on ready. Assisted until successfully stamp on ready |
| Declaro, Lalyn | 12/18/2025 | 12:28 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM was about to go back after lunch, but citrix got disconnected and TM can't click the screen||advised cx to reboot and login again|| it takes time due to citrix latency and upon login it's just loading |
| Galleno, Mark | 12/18/2025 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Assisted to restart citrix and wait until he stamp on ready |
| Vegafria, Manny Mark | 12/17/2025 | 4:18 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out |
| Bacarro, Hanna Khate | 12/18/2025 | 11:30 PM | 11:55 PM | Citrix Latency - Change Citrix Server | Reboot the IGEL and let her restart the citrix then wait her to stamp on ready |
| Jamelarin, Uziel Ann | 12/18/2025 | 12:13 AM | 12:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Freeze while on active call | Connection Lost and was kick out from Citrix, Contact disconnected | TM had to wait 2 mins and do the ghost spiel. Tm tried to log in back to citrix, was kicked out again. Helped the teammate to restart and log out the citrix. |
| Basas, Kirk Michael | 12/18/2025 | 12:30 AM | 12:45 AM | Avaya Issue - Freeze | Advice to reboot computer annd let him restart citrix and stamp on ready |
| Ponsaran, Girlie | 12/18/2025 | 8:36 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Almasol, Shaira Rose | 12/18/2025 | 1:10 AM | 1:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali was on error after break |
| Pinaroyo, Rica Mae | 12/17/2025 | 7:23 AM | 7:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: WF Allen Franz Garcia |
| Aravejo, Shelomith | 12/17/2025 | 6:34 AM | 6:37 AM | No Audio - PDA/ other tools still functional | Sysdown during lunch |
| Diaz, Jessirie | 12/17/2025 | 9:11 AM | 9:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Vegafria, Manny Mark | 12/17/2025 | 9:20 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out contact did not disconnect |
| Quirino, Rio Mae | 12/18/2025 | 1:18 AM | 1:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/18/25 Start Time End Time: 1:18 AM -1:20 AM GSD Ticket Number : N/A Issue Type: Citrix issue Account Number:n/a POD Number: 36 POD Letter: D VPS USED: PHX REASON: Error while on lunch |
| Oquendo, Jemart | 12/18/2025 | 1:19 AM | 1:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR WHILE ON LUNCH |
| Antioquia, Leah Mae | 12/17/2025 | 11:27 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | I WAS KICKED OUT FROM CITRIX AND I NEED TO REPULL UP ALL THE TOOLS, AVAYA TOOK TOO LONG TO PULL UP // PDA WAS ALSO HAVING SEVERE LATENCY AND NEEDED TO RESTART THE PC |
| Duran, Louella | 12/18/2025 | 1:18 AM | 1:19 AM | Avaya Issue - Freeze | Avaya Error |
| Algarne, Roby Jean | 12/18/2025 | 10:32 AM | 10:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to reset up citrix, call not disconnected |
| Binag, Roxan Joy | 12/17/2025 | 7:57 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | WF Allen assisted as well |
| Duno, Edgar Louise | 12/18/2025 | 1:19 AM | 1:26 AM | Citrix Latency - Change Citrix Server | Assisted to restart citrix and wait him to stamp ready right away |
| Bajande, Jemima | 12/17/2025 | 7:57 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Estialbo, Rochilyn Joy | 12/18/2025 | 1:32 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted to restart citrix and wait her to stamp on ready right away |
| Jore, Paul Vincent | 12/18/2025 | 10:00 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Advised to change station. |
| Detanoy, Anne Nicole | 12/18/2025 | 1:33 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | pda error while on lunch / kick out on Citrix and restart all tools. |
| Ropa, Nina Grace | 12/18/2025 | 9:00 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA showed an error, restarted Avaya and PDA/ Avaya takes time to pull up while on Billable Training. |
| Antioquia, Leah Mae | 12/18/2025 | 1:33 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/18/25 Start Time End Time: 1:33 AM -1:41 AM GSD Ticket Number : N/A Issue Type: kicked out from citrix while on lunch Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX REASON: kicked out from citrix while on lunch, needed to repull up all the tools and citrix took too long to upload because it was stuck on the warning page. |
| Alayon, Alyn Joy | 12/17/2025 | 8:11 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Franz Allen Garcia |
| Anisco, Jannah Gift | 12/18/2025 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Unable to login on time due to system issue. Restarted PC. |
| Tayco, Khevin | 12/18/2025 | 1:38 PM | 1:47 AM | Avaya Issue - Freeze | Citrix froze and PDA went error. |
| Tolentino, Realyn | 12/18/2025 | 12:38 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Down during lunch |
| Cartujano, Ace Joseph | 12/18/2025 | 7:08 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Mollie |
| Cezar, Princess Jean | 12/17/2025 | 8:28 AM | 8:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Preciosa, Marie Antonette | 12/04/2025 | 10:20 PM | 10:35 PM | No Audio - PDA/ other tools still functional | Audio issue, advised to reboot the PC |
| Floro, Claire Jacynth | 12/18/2025 | 1:46 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Acejo, Aljune Mike | 12/18/2025 | 1:49 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call || Call was not disconnected |
| Castro, Harvey Nicolai Andrew | 12/18/2025 | 9:23 PM | 9:26 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Patron, Precious Kaye | 12/18/2025 | 7:33 PM | 7:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Bernales, Christelle Ann | 12/18/2025 | 9:44 PM | 9:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , PDA ERROR WHILE ON CALL |
| Iguis, Jessa | 12/18/2025 | 1:20 PM | 1:37 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali |
| Aniero, Mark Anthony | 12/18/2025 | 1:26 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, citrix and call got disconnected |
| Barroa, Cyrene | 12/18/2025 | 11:34 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Agana, Glendalyn | 12/18/2025 | 7:28 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Borres, Jonna Jean | 12/18/2025 | 1:55 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 1:55 AM - 1:59 AM GSD Ticket Number : N/A Issue Type: Citrix froze while on chat/ not disconnected/ PDA Denali error Account Number: 6042254643656603135 ,4821818973338042037 POD Number: 31 POD Letter: A VPS USED: PHX REASON: Citrix froze while on chat/ PDA denali error. had to finish replying to chats and had to logout and login again. had to sign out of avaya and sign in again |
| Borda, Ginalyn | 12/18/2025 | 11:35 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , PDA ERROR WHILE ON CALL |
| Gade, Micah Pearl Lyne | 12/17/2025 | 8:22 AM | 8:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Melissa / WF Allan |
| Encina, Felix John | 12/18/2025 | 1:41 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Martus, Feleah Mae | 12/18/2025 | 11:39 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Altamea, Stella Marie | 12/18/2025 | 7:36 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Habulan, Nicole | 12/18/2025 | 11:42 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze- CONTACT DISCONNECTED |
| Bacas, Maxine Rose | 12/18/2025 | 7:47 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF MOLLIE |
| Cortes, Jd Grace | 12/18/2025 | 7:33 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: TL Mollie |
| Begaso, Jestine Marie | 12/18/2025 | 12:06 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bantigue, Jonna Mae | 12/17/2025 | 8:34 AM | 8:45 AM | Citrix Latency - Change Citrix Server | Citrix froze and disconnected while on call |
| Acervo, Erika | 12/18/2025 | 12:08 AM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Degala Jr, Darwin | 12/18/2025 | 7:31 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Detorio, Mc Varry | 12/18/2025 | 8:04 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Olisco, Divine | 12/18/2025 | 1:45 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrios, Michael | 12/18/2025 | 8:01 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Tenales, John Rey | 12/18/2025 | 1:04 PM | 1:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 18, 2025 Acc no. before sysdown: 1938217207448818178 NTID: jtenales Site: (ROXAS) EID: 430585 Start Local (MNL) time: 1:04 AM End Local (MNL) time: 1:10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out Assisted by: Coach Grace |
| Nuguid, John Carlo | 12/18/2025 | 11:50 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line. |
| Berry, Jean | 12/18/2025 | 12:36 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. |
| Antioquia, Leah Mae | 12/18/2025 | 2:10 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/18/25 Start Time End Time: 2:10 AM -2:14 AM GSD Ticket Number : N/A Issue Type: Citrix froze and VPN got disconnected while on call Account Number: 1842541142119679560 POD Number: 36 POD Letter: F VPS USED: PHX REASON: Citrix froze and VPN got disconnected, had to repull up PDA since it was on error and Avaya not working properly. |
| Bernas, John Vincent | 12/18/2025 | 11:45 PM | 11:57 PM | No Audio - PDA/ other tools still functional | while call is on hold system issue detected | placed proper notes instead and offered a call back after ghost spiel ( while the call is on hold for closing the case as other pay-out system issue detected wasn't able to deliver good news) |
| Chu, Kenny Lloyd | 12/18/2025 | 1:45 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | System froze and denali error while on break | could not stamp to ready |
| Llegue, Bench Rhamsey | 12/18/2025 | 8:12 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Deocampo, Joemar | 12/18/2025 | 10:00 PM | 11:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | reported to WF Allen |
| Patron, Precious Kaye | 12/18/2025 | 11:33 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Obafial, Mark Gyzzynn | 12/18/2025 | 11:54 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Nepomuceno, Shenie | 12/18/2025 | 12:38 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected during the call. |
| Samino, Anthony Josh | 12/18/2025 | 1:02 PM | 1:22 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 18, 2025 Acc no. before sysdown: 5611033473325006355 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 1:02 AM End Local (MNL) time: 1:22 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out need to resetup again POD number and letter: 11-E Assisted by: Coach Grace |
| Dela Sada, Michaela | 12/17/2025 | 12:39 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze, lost audio while on cal |
| Begaso, Jestine Marie | 12/18/2025 | 1:19 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Briones, Lorrie Miles | 12/18/2025 | 11:35 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Gallardo, Kian Jan | 12/18/2025 | 11:56 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on Chat and was kicked out was able to repull up Citrix instantly using LVS |
| Palsario, Erica | 12/18/2025 | 12:18 AM | 12:24 AM | No Audio - PDA/ other tools still functional | Reported to WF Allen |
| Alejandro, Crisnavel | 12/18/2025 | 11:59 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Arellano, Bea Luz | 12/18/2025 | 11:11 PM | 11:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Bernales, Joseph | 12/18/2025 | 1:23 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tondo, Joshua | 12/18/2025 | 2:12 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected while on call, need to pull up tools again| |
| Practisala, Pearly Ann | 12/18/2025 | 11:38 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By Coach Sheeva |
| Lizada, Bea | 12/18/2025 | 10:12 PM | 10:28 PM | Citrix Disconnected/PDA/Denali Error - after Break | System Downtime Reported by teammate |
| Lubrin, Mary Gwyneth | 12/18/2025 | 10:00 PM | 10:21 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to WF Allen |
| Flotildes, Realyn | 12/18/2025 | 2:01 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 18, 2025 Acc no. before sysdown: 5537469696619658113 NTID: rflotildes Site: (ROXAS) EID: 430580 Start Local (MNL) time: 2:01 AM End Local (MNL) time: 2; 10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix froze while on call then was kicked out restart avaya/set up again POD number and letter: 4-E Assisted by: Coach Grace |
| Borlado, Lady Mae | 12/18/2025 | 10:16 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Rapista, Sarah Jane | 12/18/2025 | 12:54 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/18/25 Start Time End Time: 12:54 AM -1:47 AM GSD Ticket Number : N/A Issue Type: kicked out from citrix while on lunch Account Number: N/A POD Number: 30 POD Letter: c VPS USED: PHX REASON: Sysdown while on lunch- Couldn't navigate citrix. I've tried to pull up the citrix, but still couldn't navigate it and needed to shutdown the PC. Needed to shutdown all of the tools as well as Avaya, and VPN. When trying to pull up the tools, all of the trackers are not working even in edge. I've restart the PC again and pulled up all of the VPN, Avaya, PDA and Tools. |
| Aguilar, Leanne Kaye | 12/18/2025 | 11:08 PM | 11:12 PM | Avaya Issue - Freeze | System down time reported and validated |
| Tenales, John Rey | 12/18/2025 | 1:04 AM | 1:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resending to correct AM/PM time, Shift Date: December 18, 2025 Acc no. before sysdown: 1938217207448818178 NTID: jtenales Site: (ROXAS) EID: 430585 Start Local (MNL) time: 1:04 AM End Local (MNL) time: 1:10 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out Assisted by: Coach Grace |
| Huenda, Gracelle Ann | 12/18/2025 | 2:15 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alair, Amiel Alan | 12/18/2025 | 11:10 PM | 11:16 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Biclar, Andreia Sacci | 12/18/2025 | 7:36 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Samino, Anthony Josh | 12/18/2025 | 1:02 AM | 1:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resending to correct AM/PM time Shift Date: December 18, 2025 Acc no. before sysdown: 5611033473325006355 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 1:02 AM End Local (MNL) time: 1:22 AM Current Skillset: voice Last Activity you were doing before Sysdown: DUB citrix kicked out need to resetup again POD number and letter: 11-E Assisted by: Coach Grace |
| Taladtad, Jelly Ann | 12/18/2025 | 2:02 AM | 2:11 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali error after call |
| Bacuta, Rodelyn | 12/18/2025 | 11:17 PM | 11:32 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime was reported and validated |
| Acervo, Erika | 12/18/2025 | 8:02 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Cortes, Jd Grace | 12/18/2025 | 11:34 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Pacurza, Rhea | 12/18/2025 | 11:35 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line. |
| Deondo, Micah | 12/18/2025 | 2:16 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM started to experience audio issue @2:16 AM while in an active call | citrix disconnected | assisted TM to login through NA Azure and assist the cx first but lost connection | TM was able to go on Ready by 02:30 AM |
| Horario, John Rey | 12/18/2025 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dalmino, Josie | 12/18/2025 | 2:25 AM | 2:29 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/18/25 Start Time End Time: 02:25 AM -2:29 AM GSD Ticket Number : N/A Issue Type: pda error Account Number: 5632897822200255404 POD Number: 36 POD Letter: A VPS USED: PHX REASON: PDA error need to repull up again |
| Lucahin, Angelie | 12/18/2025 | 1:38 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF May Ann |
| Dela Cruz, Rozhien | 12/18/2025 | 10:19 PM | 10:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Esico, Mike Alen | 12/18/2025 | 2:24 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Artates, Micha Ella | 12/18/2025 | 11:10 PM | 11:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Begaso, Jestine Marie | 12/18/2025 | 9:16 PM | 9:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bacas, Maxine Rose | 12/18/2025 | 11:45 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF MOLLIE |
| Sarmiento, Xian Yan | 12/18/2025 | 11:49 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Horario, John Rey | 12/18/2025 | 11:50 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Franco, Doreen | 12/18/2025 | 6:21 PM | 6:29 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 12/18/2025 | 11:51 PM | 12:03 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Degala Jr, Darwin | 12/18/2025 | 11:33 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Magdaluyo, Claire Mae | 12/18/2025 | 2:18 AM | 2:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 18,2025 Start Time End Time: 2:18 AM 2:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on call Account Number: 1982871562315229810 Pod Number/Letter: 4/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valaquio, Jason Albert | 12/18/2025 | 12:02 PM | 12:19 PM | Citrix Froze - CONTACTS DISCONNECTED | System down time reported and validated |
| Paulo, Pauline | 12/18/2025 | 12:25 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was affected by system issue which her Citrix froze need to restart PC and repull up tools |
| Franco, Doreen | 12/18/2025 | 6:47 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Olanga, Jolimae | 12/18/2025 | 1:54 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: Dec 18, 2025 Start Time: 1:54AM End Time: 1:55AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Denali error Account Number: 2259621980800445795 Pod Number/Letter: 5|A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Caingcoy, Rolly | 12/18/2025 | 11:19 PM | 11:32 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime validated and reported |
| Anisco, Jannah Gift | 12/18/2025 | 2:00 AM | 2:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Detorio, Mc Varry | 12/18/2025 | 12:05 PM | 12:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Dumigpi, Althea | 12/18/2025 | 12:19 PM | 12:29 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Llegue, Bench Rhamsey | 12/18/2025 | 11:58 PM | 12:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0824830 |
| Franco, Doreen | 12/18/2025 | 10:20 PM | 10:28 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 12/18/2025 | 9:13 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tuyay, Shantal | 12/18/2025 | 12:39 AM | 1:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down during lunch break. Time based on my stats. |
| Tanong, Kelly | 12/18/2025 | 12:02 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 12/18/2025 | 11:58 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Peremne, Tanya Kyle | 12/18/2025 | 12:47 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was affected by system issue which his citrix froze and was kicked out that he had to repull up all the tools to further assist the customer since the customer is on the line. |
| Dasig, Symon John | 12/18/2025 | 7:35 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Pacurza, Rhea | 12/18/2025 | 1:30 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Algarne, Roby Jean | 12/18/2025 | 2:35 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Estrella, Joyce | 12/18/2025 | 2:23 AM | 2:26 AM | Avaya Issue - Freeze | Logged out of citrix while on active call. Teammate was able to go back to the cx but PDA went error. |
| Castro, Harvey Nicolai Andrew | 12/18/2025 | 1:40 AM | 1:45 AM | Avaya Issue - Freeze | error while on call |
| Agana, Glendalyn | 12/18/2025 | 11:23 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Gade, Micah Pearl Lyne | 12/17/2025 | 9:29 AM | 9:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alsagon, Loriely Anne | 12/18/2025 | 11:39 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Bautista, Demmeth | 12/18/2025 | 8:56 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until login and go on ready |
| Olisco, Francis John | 12/18/2025 | 2:31 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected | Need to set up all tools again |
| Cortes, Jessa | 12/18/2025 | 12:30 AM | 12:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated. |
| Alovera, Kate Syndalle | 12/18/2025 | 1:55 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she go on ready |
| Bueno, Patricia Nicole | 12/17/2025 | 9:24 AM | 9:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Pagsuguiron, Rachel | 12/18/2025 | 1:42 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Kate Angeline | 12/18/2025 | 9:49 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate and explain when to start the tracking |
| Santillan, Wea | 12/18/2025 | 12:48 AM | 1:01 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Pinaroyo, Rica Mae | 12/17/2025 | 9:46 AM | 9:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/18/2025 | 1:54 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated. |
| Lizada, Bea | 12/18/2025 | 2:21 AM | 2:26 AM | Avaya Issue - Freeze | System downtime reported and validated |
| Tuyay, Shantal | 12/18/2025 | 2:58 AM | 3:03 AM | Citrix Latency - Change Citrix Server | Assisted to let her restart citrix and stamp break right away |
| Borlado, Lady Mae | 12/18/2025 | 2:17 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down was reported by the teammate immediately |
| Dela Cruz, Rozhien | 12/18/2025 | 2:21 AM | 2:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down time validated |
| Jore, Paul Vincent | 12/18/2025 | 2:32 AM | 2:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Finished the call then restarted PDA. |
| Azarcon, Dianne | 12/18/2025 | 11:33 AM | 11:45 AM | Citrix Froze - CONTACTS DISCONNECTED | System down time reported and validated |
| Diamonon, Fons Fernando | 12/18/2025 | 5:01 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Diamonon, Fons Fernando | 12/25/2025 | 9:05 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | System Downtime reported and validated |
| Diamonon, Fons Fernando | 12/18/2025 | 1:27 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Downtime reported and validated |
| Labrador, Rachel | 12/18/2025 | 2:50 AM | 2:52 AM | Avaya Issue - Freeze | Citrix froze |
| Alcos, Jenny | 12/18/2025 | 2:36 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze//avaya froze// call not disconnected |
| Calsena, April Dexter | 12/18/2025 | 1:48 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Doroteo, Jargelyn | 12/18/2025 | 2:57 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/No response/Ghost spiel |
| Esporma, Hannah Mae | 12/18/2025 | 1:35 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villanueva, Harold | 12/18/2025 | 3:11 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze// call disconnected |
| Escalada, Jacene Joy | 12/18/2025 | 10:07 PM | 10:39 PM | Citrix Latency - Change Citrix Server | Assisted to restart the citrix and try other citrix and wait her until she get ready |
| Cartujano, David | 12/18/2025 | 2:09 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Osano, Jhenaline | 12/18/2025 | 2:16 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went ton error after her Break. |
| Chu, Kenny Lloyd | 12/17/2025 | 9:56 AM | 10:00 AM | No Audio - PDA/ other tools still functional | N/A |
| Tulale, Mae Con | 12/17/2025 | 2:46 AM | 3:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 18, 2025 Start Time End Time: 2:46 - 03:00 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Almasol, Shaira Rose | 12/18/2025 | 2:30 PM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Let her finished assisting the cx before restarting all the tools. |
| Besa, Josh Rainer | 12/02/2025 | 2:17 AM | 2:21 AM | No Audio - PDA/ other tools still functional | Was about to validate Cx account and experience a sysdown requested Cb for Cx. itrix/PDA Froze no audio |
| Frial, Dave Lee | 12/18/2025 | 1:56 AM | 2:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Julian, Kristine Rose | 12/18/2025 | 3:14 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Villarosa, Gerry | 12/18/2025 | 12:31 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze after lunch |
| Mendoza, Ivie | 12/18/2025 | 1:56 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze // PDA error while on call /call disconnected |
| Aravejo, Shelomith | 12/17/2025 | 9:42 AM | 10:10 AM | Citrix Latency - Change Citrix Server | Also assisted by WF Allan and TL Teentaw |
| Lagumbay, Daniela Marie | 12/18/2025 | 12:27 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out from Citrix while on lunch |
| Delos Santos, Hubert Clifford | 12/18/2025 | 2:43 AM | 2:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali error after first break |
| Tamagos, Geremy Luke | 12/18/2025 | 2:11 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tondo, Melyn | 12/18/2025 | 11:28 PM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix and takes time for avaya to load up // repull up tools |
| Tulale, Mae Con | 12/18/2025 | 2:46 AM | 3:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resending with correct date Shift Date: December 18, 2025 Start Time End Time: 2:46 - 03:00 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Matutina, Jovilyn | 12/18/2025 | 1:41 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Francisco, Patricia Ann | 12/18/2025 | 2:56 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze but the call is not disconnected |
| Pinalba, Reybe | 12/18/2025 | 12:35 AM | 12:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze / Avaya froze after Lunch |
| Almasol, Shaira Rose | 12/18/2025 | 2:30 AM | 2:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on call, resolved concern. |
| Gregorio, Jester | 12/18/2025 | 1:21 AM | 1:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected / Restart Avaya |
| Oquendo, Romel John | 12/18/2025 | 12:25 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix whilst on lunch |
| Magdaluyo, Claire Mae | 12/18/2025 | 2:50 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18,2025 Start Time End Time: 2:50 AM 2:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 23/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID :430142 cmagdaluyo |
| Suderio, Marco Pablo | 12/18/2025 | 2:58 AM | 3:03 AM | No Audio - PDA/ other tools still functional | N/A |
| Bascos, Kyle | 12/18/2025 | 12:30 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out from Citrix while on lunch. While on lunch Citrix kick out, NEED TO REPULL UP TOOLS |
| Tanuyan, Zephamor Borrish | 12/18/2025 | 2:58 AM | 3:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alyn Joy | 12/18/2025 | 12:11 AM | 12:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported to: Coach Nhel Bryan Arabia |
| Mercado, Rozeth | 12/18/2025 | 10:00 PM | 10:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | This issue was assisted by WF Franz Allen Garcia. |
| Visto, Josellel | 12/18/2025 | 2:49 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18,2025 Start Time End Time: 2:49 AM 3:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 24/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen JVISTO (430740) |
| Villas, Neca | 12/18/2025 | 2:47 AM | 3:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate and is now back taking calls |
| Mateo, Mary Claresse | 12/18/2025 | 12:28 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error after lunch break |
| Gade, Micah Pearl Lyne | 12/18/2025 | 2:16 AM | 2:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Torres, Maycel | 12/18/2025 | 12:30 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix and during lunch it takes time to load avaya |
| Briones, Andrea Mean | 12/18/2025 | 2:57 AM | 3:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised the tm to endorse the call for callback |
| Arboleda Jr, Arnel | 12/18/2025 | 12:21 AM | 12:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sion, Noel James | 12/18/2025 | 11:54 PM | 12:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out from Citrix while on lunch |
| Magbanua, Ailyn | 12/18/2025 | 3:10 AM | 3:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze and she can no longer click anything on the screen. Teammate received 3 calls while on Sysdown. Teammate need to restart and open her citrix again. |
| Flotildes, Realyn | 12/18/2025 | 2:57 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18,2025 Start Time End Time: 2:57 AM - 3:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID: 430580 |
| Bayhon, Katrina | 12/18/2025 | 12:28 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix after lunch and it takes time for avaya to load up // repull up tools |
| Fajardo, Jayshell | 12/18/2025 | 12:17 AM | 12:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported to: Coach Nhel Bryan Arabia |
| Batilaran, Frenzy Earl Sydney | 12/18/2025 | 12:30 AM | 12:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali in error after lunch/had to restart Avaya |
| Dellava, Angelica Mae | 12/18/2025 | 2:57 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Trinidad, Gio Enrico | 12/18/2025 | 12:30 AM | 12:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix whilst on lunch |
| Macaculop, Chona | 12/18/2025 | 1:45 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Trinidad, Angelika | 12/18/2025 | 10:52 PM | 11:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out in citrix and t takes time for avaya to load up // repull up tools |
| Cabuslay, Ma Richelle | 12/18/2025 | 1:11 AM | 1:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on LIVECHAT, then kick out from CITRIX. Needs to re-pull up my tools and finish the Active CHAT before resetting my PDA. |
| Hermosisima, Maria Finah | 12/18/2025 | 2:49 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18,2025 Start Time End Time: 2:49 AM - 02:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 25/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Besa, Josh Rainer | 12/18/2025 | 10:14 PM | 10:35 PM | Citrix Latency - Change Citrix Server | Was able to help Cx with their withdrawal issue running care, due to latency the process was slow. Restart pc and repull-up all the tools and experience a 3 mins sysdown. |
| Denosta, Aprilyn | 12/18/2025 | 1:50 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bayhon, Katrina | 12/18/2025 | 9:10 PM | 9:25 PM | Citrix Latency - Change Citrix Server | I was in the process pf filing the dispute and then I experienced latency. I finished filing the other one and only one left. Finished filing after I was done restarting my Citrix. Takes time to pull up Citrix as well as the tools |
| Samino, Anthony Josh | 12/18/2025 | 2:45 AM | 3:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18,2025 Start Time End Time: 2:45 AM - 03:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after break/change station with WF Allen permission Account Number: No Contact got disconnected Pod Number/Letter: 26/D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Bascos, Kyle | 12/18/2025 | 7:56 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE/need to repull up my resources but upon checking, every tools that i pulled up been loading/validated with coach and WF Mollie/tried to use another citrix but it still the same/advised to reboot my computer and try again and it was successful |
| Declaro, Lalyn | 12/18/2025 | 7:56 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE AND DENALI ERROR |
| Honrado, Kristel Danielle | 12/18/2025 | 2:40 AM | 3:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 18, 2025. Start Time End Time: 2:40 AM - 3:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): During Call system issue| Citrix disconnected| Changing pod| Account Number: 1259731165612861874 Pod Number/Letter: 27 | A Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: WF Allen |
| Candoleta, Janine Pearl | 12/18/2025 | 8:05 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE AND DISCONNECTED.. kick out of citrix, avaya issue |
| Rescate, Paul Jensen | 12/18/2025 | 10:00 PM | 10:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | This issue was assisted by WF Franz Allen Garcia. |
| Arojado, Jay Ann | 12/18/2025 | 2:47 AM | 2:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 2:47 am – 2:59 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error, change station/pods Account Number: none Pod Number/Letter: 25 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Allen jaarojado / 432612 |
| Besa, Josh Rainer | 12/18/2025 | 7:55 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools. |
| Palomo, John Paul | 12/18/2025 | 2:53 AM | 3:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 2:53 AM - 3:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Denali error after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 24/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: Allen |
| Torre, Kin Bryan | 12/18/2025 | 3:00 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and he was kicked out from citrix while on call. The call continue and the teammate needs to set up his tools again to assist the customer. The customer would like to withdraw the funds in his account but it was Blocked even after teammate perform SUA. Teammate attempted to transfer the call but due to sysdown avaya is not working. Teammate offered callback. |
| Denosta, Marrianne | 12/18/2025 | 2:47 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 2:47 AM - 3:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 27/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Allen |
| Deondo, Kristine Marie | 12/18/2025 | 3:46 AM | 3:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 EID: 435600 NTID: krdeondo Start Time: 03:46AM End Time: 03:54 AM GSD Ticket Number : Issue Type (e.g., Latency, Frozen Screen, Avaya Error) - Citrix froze/ PDA error ( Transfer PODs POD: 12-D to 26-G Current Skillset: CHAT Last Activity: Break - DUB Citrix |
| Villarosa, Gerry | 12/18/2025 | 6:59 PM | 7:11 PM | Citrix Froze - CONTACTS DISCONNECTED | I was about to explain the status of the dispute case however, Citrix froze and got kicked out, VPN got disconnected and need to restart my VPN, Avaya and repull up my tools. |
| Pinalba, Reybe | 12/18/2025 | 7:51 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | While assisting the Cx, Citrix froze / Avaya froze while on call had been kicked out from Citrix after|Need to re-pull up Avaya, citrix and all the tools. |
| Diaz, Frenmar | 12/18/2025 | 10:00 PM | 10:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | This issue was assisted by WF Franz Allen Garcia. |
| Sion, Noel James | 12/18/2025 | 7:46 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | WHile handling cx the Citrix Freeze contact disconnected. Citrix Issue |
| Magdaluyo, Claire Mae | 12/18/2025 | 3:48 AM | 3:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/18/2025 Start Time End Time: 3:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat Account Number: 6052023337415762984 Pod Number/Letter: 23 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EID: 430142/cmagdaluyo |
| Batilaran, Frenzy Earl Sydney | 12/18/2025 | 7:54 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | citirix froze/server unreachable. Cx was telling me her concern but the call suddenly got disconnected due to system issue. I only heard that it was a payment for toys for her grandkids |
| Floro, Claire Jacynth | 12/18/2025 | 3:20 AM | 3:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out Citrix while on call |
| Trinidad, Gio Enrico | 12/18/2025 | 7:56 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE AND DISCONNECTED. RELOAD TOOLS .both calls got disconnected just after I received the calls |
| Torres, Maycel | 12/18/2025 | 7:55 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/citrix froze call got disconnected |
| Mateo, Mary Claresse | 12/18/2025 | 7:36 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali error. call got disconnected |
| Trinidad, Angelika | 12/18/2025 | 6:50 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | While checking the transaction citrix froze and avaya, VPN got disconnected and nee o repull up avaya and it takes time to load up |
| Adodoli, Karl Howen | 12/18/2025 | 1:34 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate wasn't able to set-up right away since he experienced CITRIX froze for a long time and Customer is no longer responsive |
| Bayhon, Katrina | 12/18/2025 | 7:39 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | I was about to file the dispute but got stopped because of citrix froze and avaya, VPN got disconnected and need to repull up avaya and it takes time to load up |
| Denosta, Marrianne | 12/18/2025 | 3:48 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/18/2025 Start Time End Time: 3:48 AM - 4:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citix froze and avya error| contacts not disconnected Account Number: n/a Pod Number/Letter: 27/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: |
| Torres, Maycel | 12/18/2025 | 4:00 PM | 4:25 PM | Citrix Latency - Change Citrix Server | could not log in to LVS Citrix had to use DUB Citrix that cause the latency |
| Tulale, Mae Con | 12/18/2025 | 3:48 AM | 3:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Correcting agent name Shift Date: December 18, 2025 Start Time End Time: 3:48 - 3:55 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: 1241017006138375631 / endorse for CB Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen mtulale - 431971 |
| Batilaran, Frenzy Earl Sydney | 12/18/2025 | 4:00 PM | 4:04 PM | Citrix Latency - Change Citrix Server | Could not log in to Citrix/LVS/severe latency in DUB |
| Marcelo, Johoney | 12/18/2025 | 3:59 AM | 4:04 AM | No Audio - PDA/ other tools still functional | Teammate's citrix froze and the call still continue but no Audio. |
| Lagumbay, Daniela Marie | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Avaya not signing in, had to restart Avaya twice. |
| Bascos, Kyle | 12/18/2025 | 4:00 PM | 4:20 PM | Citrix Latency - Change Citrix Server | setting up my citrix when i suddenly got kicked out and cannot use the LVS anymore so I had to find another citrix to pull up my resources again |
| Andrade, Tresha | 12/18/2025 | 4:00 PM | 4:14 PM | Citrix Latency - Change Citrix Server | Could not log in to Cetrix therefore could not be ready on time at 4PM |
| Oquendo, Romel John | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Could not log in to Cetrix therefore could not be ready on time at 4PM |
| Arrobang, Juliena Rose | 12/18/2025 | 3:49 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out on Citrix after lunch. Teammate had to log back in to Citrix and restart PDA. |
| Alvero, Eleandro | 12/17/2025 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was kicked out from his CITRIX, and is assisting his Customer (login) while on call. |
| Candoleta, Janine Pearl | 12/18/2025 | 4:00 PM | 4:11 PM | Citrix Latency - Change Citrix Server | Can't log in to Citrix / LVS..Need to reboot |
| Lagumbay, Daniela Marie | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Avaya not signing in, had to restart twice. |
| Villarosa, Gerry | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Could not log in on the Citrix |
| Sion, Noel James | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Could not log in to the Citrix | LVS |
| Nadate, Jonnabell | 12/18/2025 | 3:59 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and she was kicked out from it. Call was not disconnected but no audio from the customer's end. Teammate need to set up again. |
| Declaro, Lalyn | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Can't log in to Citrix/ LVS |
| Ayuda, Ma Victoria | 12/17/2025 | 5:49 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was kicked out from his CITRIX and still on the line with the Customer assisting to verify identity in receiving code using her phone number. Wasn't able to set-up |
| Trinidad, Gio Enrico | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Could not log in to Citrix |
| Bayhon, Katrina | 12/18/2025 | 4:00 PM | 4:10 PM | Citrix Latency - Change Citrix Server | Had a hard time signing in to Citrix and pull up my tools which leads to delayed in logging in |
| Parreno, Mark Anthony | 12/18/2025 | 3:41 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error after teammate went back from lunch |
| Tenales, John Rey | 12/18/2025 | 2:46 AM | 3:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 2:46 AM - 3:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 26/A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Celino, Ar Brian | 12/18/2025 | 4:01 AM | 4:03 AM | No Audio - PDA/ other tools still functional | N/A |
| Salgado, Bryan Steven | 12/18/2025 | 4:10 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to assist first the cx then help him restarting and stamp on ready |
| Resurreccion, Rodel John | 12/18/2025 | 4:09 AM | 4:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Call. Teammate was kicked out but the call was not disconnected. Teammate set up his citrix again to assist the customer but after once call he receive another call so he disconnected his AVAYA and set it up again. |
| Magluyan, Grace Alondra Joy | 12/17/2025 | 5:19 AM | 5:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate's PDA was froze and VPN was disconnected, when Teammate attempted to login again Teammate experienced CITRIX freeze and was logged out again. |
| Escalada, Johann Mikhail | 12/18/2025 | 2:57 AM | 3:07 AM | Avaya Issue - Freeze | Teammate is now back at taking calls |
| Basas, Kirk Michael | 12/18/2025 | 4:30 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted to stamp on ready right away |
| Oliveros, Christine | 12/18/2025 | 3:28 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Catalan, Jowelyn | 12/18/2025 | 3:16 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CALL DISCONNECTED |
| Magdaluyo, Claire Mae | 12/18/2025 | 3:36 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/18/2025 Start Time End Time: 3:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat Account Number: 6052023337415762984 Pod Number/Letter: 23 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EID: 430142/cmagdaluyo |
| Abool, Mary Gloden | 12/18/2025 | 1:33 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted to stamp on ready right away |
| Flotildes, Realyn | 12/18/2025 | 3:44 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 18,2025 Start Time End Time: 3:44 AM - 4:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on chat. Account Number: 6101613434235649151 and 2174222159436303567 Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: coach grace EID: 430580 |
| Olmo, Lei Franzie Aira | 12/18/2025 | 3:07 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Alojado, Geoven | 12/18/2025 | 4:19 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Avaya got disconnected |
| Tenales, John Rey | 12/18/2025 | 3:43 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 3:43 AM - 3:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 26/A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Espejo, Renalyn | 12/18/2025 | 4:21 AM | 4:24 AM | No Audio - PDA/ other tools still functional | Avaya froze during call. No audio. Provided ghost spiel. |
| Bordan, Rielyn Mae | 12/18/2025 | 4:41 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Valencia, Nieza Joy | 12/18/2025 | 3:30 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Villanueva, Harold | 12/18/2025 | 4:26 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Bacarro, Hanna Khate | 12/18/2025 | 3:40 AM | 4:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected during lunch |
| Daniel, Mark Jojit | 12/18/2025 | 1:25 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Tenales, John Rey | 12/18/2025 | 4:33 AM | 4:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 4:33 AM - 4:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break. We were advised to change Pod station. I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX |
| Colesio, Edberg | 12/18/2025 | 4:25 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze during consult and he can't click anything. The call was disconnected but he received another call during sysdown. Teammate set-up another citrix and PDA. |
| Tablo, Roxann | 12/18/2025 | 2:45 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to coach Lovly |
| Dizon, Arnel | 12/18/2025 | 4:18 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Bordan, Rielyn Mae | 12/18/2025 | 12:38 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. Time is based on my stats |
| Zante, Chim Neo | 12/25/2025 | 4:02 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Deocampo, Joemar | 12/18/2025 | 2:34 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF Allen |
| Rance, Clem | 12/18/2025 | 3:40 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Encountered system issue, Avaya got disconnected, Citrix froze, not hearing response from Cx. Need to restart tools. |
| Manican, Joanna Len | 12/18/2025 | 1:15 AM | 1:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF May Ann |
| Bandellon, Razel Ann | 12/18/2025 | 4:16 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Iguin, Harlyn Mae | 12/18/2025 | 4:12 AM | 4:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate's citrix froze while on call. call was not disconnected and the then teammate was instructed by WF Yan to restart her citrix because the other monitor is not working. |
| Tolentino, Realyn | 12/18/2025 | 4:41 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate forgot the account number |
| Tondo, Joshua | 12/18/2025 | 1:10 AM | 1:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break need to pull up tools again |
| Celino, Chriselle | 12/18/2025 | 1:25 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to WF May Ann |
| Arbolado, Danielle | 12/18/2025 | 4:56 AM | 5:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout/Restart Avaya and PDA/restarted tools |
| Bunol, Alvin Joshua | 12/18/2025 | 4:22 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borda, Lourgene | 12/18/2025 | 12:18 AM | 12:30 AM | Avaya Issue - Freeze | Reported to WF May Ann |
| Buala, Kristine Grace | 12/18/2025 | 1:27 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate pulled up Citrix again, as it got disconnected after it froze. |
| Deslate, Krezzel | 12/18/2025 | 1:41 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Lingco, Rollene | 12/18/2025 | 1:27 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and kicked out while on call | need to restart citrix and pull up tools again. need to quit avaya to end the call since there was no response on the cx end had a hard time pulling up Avaya |
| Devibar, Juselle Rey | 12/17/2025 | 5:35 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had to hard reset need to set up all over again and the call did not disconnect when the system down happened. Needs to set-up from the start. |
| Lubrin, Mary Gwyneth | 12/18/2025 | 1:11 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to WF May Ann |
| Galleno, Mark | 12/18/2025 | 1:11 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to WF Allen |
| Graciadas, John Wilbert | 12/18/2025 | 1:37 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's CITRIX was disconnected and had difficulty in pulling it up again. |
| Tuyay, Shantal | 12/18/2025 | 4:50 AM | 5:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on call (call not disconnected) |
| Daniel, Mark Jojit | 12/18/2025 | 5:08 AM | 5:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout/Restart Avaya and PDA/restarted tools/ Call not disconnected |
| Espinosa Jr, Mervin | 12/18/2025 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | The system down did not exceed 5 minutes |
| Galleno, Mark | 12/18/2025 | 5:22 AM | 5:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to Coach Lovly |
| Duran, Louella | 12/18/2025 | 5:04 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected |
| Borda, Lourgene | 12/18/2025 | 5:22 AM | 5:25 AM | Avaya Issue - Freeze | Reported to WF May Ann |
| Randoy, Jenebeth | 12/18/2025 | 5:05 AM | 5:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to Coach Rex |
| Alvero, Eleandro | 12/17/2025 | 5:47 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Celino, Chriselle | 12/18/2025 | 5:27 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to WF May Ann |
| Esteban, Janelle | 12/18/2025 | 4:20 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Samino, Anthony Josh | 12/18/2025 | 4:53 AM | 5:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/18/2025 Start Time End Time: 4:53 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error Account Number:1788090593962279524 Pod Number/Letter: 26/D Production Floor: 5th floor VPN Used: PHX |
| Candelario, Jenesa | 12/18/2025 | 4:00 AM | 4:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Samino, Anthony Josh | 12/18/2025 | 5:27 AM | 5:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/18/2025 Start Time End Time: 5:27 AM - 5:30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): after break Advised to change POD, successfully mirrored it, but it goes PDA error Account Number:N/A Pod Number/Letter: 26/D transferred to 27-D Production Floor: 5th floor VPN Used: PHX |
| Lingco, Rollene | 12/18/2025 | 5:29 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on call |
| Tenales, John Rey | 12/18/2025 | 5:32 AM | 5:33 AM | Avaya Issue - Freeze | Shift Date: 12/18/2025 Start Time End Time: 5:32 AM - 5:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya disconnected Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX |
| Deslate, Krezzel | 12/18/2025 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Arcano, Anjenette | 12/18/2025 | 5:10 AM | 5:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared |
| Duran, Louella | 12/18/2025 | 5:26 AM | 5:28 AM | Avaya Issue - Freeze | Avaya error |
| Cordova, Jayvin | 12/18/2025 | 5:27 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix, call disconnected |
| Buala, Kristine Grace | 12/18/2025 | 5:40 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, the call did not disconnected while the Citrix had already loggedout. |
| Acejo, Aljune Mike | 12/18/2025 | 5:48 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call//PDA denalli errror//OUT FROM CITRIX |
| Quinton, Quenne | 12/18/2025 | 5:53 AM | 5:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix loggeout after the Avaya got disconnected. |
| Formelos, Diana Joy | 12/18/2025 | 1:21 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | The issue has been resolved and the teammate was able to go back on ready. |
| Osano, Jhenaline | 12/18/2025 | 6:02 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze and then she was kicked out while the call is still on going. Teammate set-up and assist the customer. |
| Procalla, Vincent Albert | 12/18/2025 | 4:36 AM | 4:47 AM | Avaya Issue - Freeze | Citrix froze and got kicked out. Teammate unable to go back to citrix, had to restart and login again. |
| Duno, Edgar Louise | 12/18/2025 | 5:21 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist him that he need to finish to the call first before restarting |
| Baranda, Patricia Ann | 12/18/2025 | 5:50 AM | 5:54 AM | Avaya Issue - Freeze | Citrix froze and got kicked out. |
| Abool, Mary Gloden | 12/18/2025 | 5:35 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to assist first the cx before restarting |
| Formelos, Diana Joy | 12/18/2025 | 5:21 AM | 5:33 AM | Avaya Issue - Freeze | The system issue was resolved, and the teammate was able to go back on ready. |
| Degala, Jeanette | 12/18/2025 | 6:22 AM | 6:27 AM | Avaya Issue - Freeze | Avaya error |
| Olivas, Johanna | 12/18/2025 | 5:30 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Floro, Claire Jacynth | 12/18/2025 | 5:52 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No audio on two calls, no account pull up on the next call/ Citrix froze//PDA error |
| Zapico, Rosario | 12/18/2025 | 10:26 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Alcos, Jenny | 12/18/2025 | 6:38 AM | 6:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix//call not disconnected |
| Aniero, Mark Anthony | 12/18/2025 | 6:15 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Villarosa, Gerry | 12/18/2025 | 12:30 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | VALIDATED |
| Tondo, Joshua | 12/18/2025 | 6:20 AM | 6:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze and disconnected while on break, need to pull up tools again| |
| Baguioro, Chybelle | 12/19/2025 | 6:30 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | CHANGE PC |
| Olisco, Francis John | 12/18/2025 | 6:26 AM | 6:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and PDA/Denali Error while on avail |
| Cabugao, Nhel Francis | 12/18/2025 | 6:40 AM | 6:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted TM till login, he endorsed accnt for callback request on their team channel. |
| Viejo, Jerilee | 12/18/2025 | 5:50 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kickout/Avaya loading and PDA/restarted tools/ |
| Anisco, Jannah Gift | 12/18/2025 | 6:01 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected/Citrix kicked out |
| Jore, Paul Vincent | 12/18/2025 | 6:30 AM | 6:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kickout while on training meeting/ re set up |
| Algarne, Roby Jean | 12/18/2025 | 6:35 AM | 6:39 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out // during Training/Meting / Re set up |
| Estialbo, Rochilyn Joy | 12/18/2025 | 5:34 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to cater first the customer before restarting |
| Devibar, Juselle Rey | 12/18/2025 | 1:37 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's CITRIX freeze and lasted for 5 minutes and needs to set-up everything. |
| Legaspi, Li Gorton | 12/18/2025 | 5:22 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Cabugao, Nhel Francis | 12/18/2025 | 6:40 AM | 6:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on the call/ unable to un-hold the call/ Re start everything. Assisted by TL Gel and Coach April |
| Aurelio, Jen Rose | 12/18/2025 | 5:36 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Obafial, Christian Jay | 12/18/2025 | 5:25 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Lubrin, Mary Gwyneth | 12/18/2025 | 5:21 AM | 5:42 AM | Citrix Latency - Change Citrix Server | Assisted here to cloud reset and restart all the tools |
| Parohinog, Reynan | 12/18/2025 | 1:56 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did not exceed 5 minutes. |
| Abajar, Allysa | 12/18/2025 | 5:38 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out. Teammate's avaya was too slow to pull up. Had to rebuild the PDA. |
| Fiecas, Peache | 12/18/2025 | 5:33 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Ayuda, Ma Victoria | 12/18/2025 | 1:56 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had her CITRIX freeze, and was kicked out. Needs to restart in setting-up. |
| Cezar, Princess Jean | 12/18/2025 | 2:28 AM | 2:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools |
| Sta Romana, Jett | 12/19/2025 | 6:50 AM | 7:00 AM | No Audio - PDA/ other tools still functional | No audio | other tools are working | Change PC |
| Espinosa Jr, Mervin | 12/18/2025 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate restarts his AVAYA and VPN to proceed. |
| Bantigue, Jonna Mae | 12/18/2025 | 2:26 AM | 2:33 AM | No Audio - PDA/ other tools still functional | Audio issue, able to hear cx. fixed audio |
| Abrica, Apollo | 12/18/2025 | 5:38 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out. Teammate had to pull up citrix again. |
| Delos Santos, Hubert Clifford | 12/18/2025 | 6:30 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and kicked out while still on call finished call and reup VPN Avaya |
| Ebuna, Ckim Wesley | 12/18/2025 | 5:39 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Buhayo, Neil | 12/18/2025 | 2:56 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call contact disconnected |
| Amparo, Ana Roces | 12/18/2025 | 1:19 AM | 1:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had experience error in PDA, Citrix freeze while Customer is still on the line. |
| Hiloma, Ronalie | 12/18/2025 | 2:24 AM | 2:03 AM | No Audio - PDA/ other tools still functional | *Customer concern with pi4, Experienced system issue, ghost spiel provided. |
| Zapico, Rosario | 12/18/2025 | 2:06 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Bueno, Patricia Nicole | 12/18/2025 | 3:00 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact not disconnected |
| Castro, Nyl John | 12/18/2025 | 5:43 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA disconnected while customer was still on the line. Citrix froze and got kicked out. Teammate had to pull up citrix again. |
| Tambong, Levi | 12/18/2025 | 2:14 AM | 2:37 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Labrador, Rachel | 12/18/2025 | 6:53 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected/PDA error |
| Bajande, Jemima | 12/18/2025 | 3:03 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ambay, Anne Nicole | 12/18/2025 | 5:44 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Olmo, Lei Franzie Aira | 12/18/2025 | 6:56 AM | 7:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected |
| Alayon, Alyn Joy | 12/18/2025 | 3:16 AM | 3:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Automatically Disconnected/ Reconnected then PDA went error. Re launched PDA |
| Magluyan, Grace Alondra Joy | 12/18/2025 | 2:09 AM | 2:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate had encountered system issue during lunch, but was able to ready on time. |
| Bordan, Rielyn Mae | 12/18/2025 | 7:07 AM | 7:12 AM | Avaya Issue - Freeze | NA |
| Ledesma, John Patrick | 12/18/2025 | 5:29 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Aravejo, Shelomith | 12/18/2025 | 3:23 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abool, Mary Gloden | 12/18/2025 | 5:35 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Alvero, Eleandro | 12/18/2025 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX was froze and Teammate had to wait for the AVAYA to pull-up since it's took too long to load. |
| Didulo, Liezel | 12/18/2025 | 3:00 AM | 3:14 AM | No Audio - PDA/ other tools still functional | Citrix froze, lost audio while on call |
| Oloroso, Mark Bryan | 12/18/2025 | 7:15 AM | 7:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Estialbo, Rochilyn Joy | 12/18/2025 | 5:34 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Cordova, Jayvin | 12/18/2025 | 7:26 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Zapico, Rosario | 12/18/2025 | 6:33 AM | 6:47 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Villanueva, Harold | 12/18/2025 | 7:13 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Rescate, Paul Jensen | 12/18/2025 | 6:27 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | The system issue was resolved, and the teammate was able to go back on ready. |
| Valencia, Nieza Joy | 12/18/2025 | 7:15 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX DOWN // AVAYA ISSUE |
| Catalan, Jowelyn | 12/18/2025 | 7:23 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Issue/Contact Disconnected |
| Villas, Neca | 12/17/2025 | 7:25 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Equinan, Jelame | 12/18/2025 | 4:10 PM | 4:20 PM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE: 12/18/2025 START TIME: 4:14AM END TIME: 4:19AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN:endorsed cx for a callback but having issuewith the tracker | leave a note on cx account. ISSUE:citrix froze and I was kickout ACCOUNT NUMBER:5448681287406185524 TICKET NUMBER: POD: 27- A VPN USED: PHX REMARKS: |
| Oloroso, Mark Bryan | 12/18/2025 | 7:15 AM | 7:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | error when abt to go on ready from brk. |
| Arboleda Jr, Arnel | 12/18/2025 | 4:25 AM | 4:30 AM | No Audio - PDA/ other tools still functional | SYSDOWN |
| Empeno, Alleah Camille | 12/18/2025 | 7:24 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected still in call |
| Dellava, Angelica Mae | 12/18/2025 | 7:25 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error while on lunch needs to set up PDA and AVAYA |
| Frial, Dave Lee | 12/18/2025 | 5:25 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacarro, Hanna Khate | 12/18/2025 | 7:41 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Olivas, Johanna | 12/18/2025 | 6:47 AM | 6:54 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Berry, Jean | 12/18/2025 | 5:55 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM NAME: jeaberry SHIFT DATE: DEC 18 START TIME: 5:55AM END TIME: 6:00 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: ISSUE: CITRIX DISCONNECTED WHILE ON LUNCH ACCOUNT NUMBER: N/A TICKET NUMBER: N/A POD: 29 D VPN USED: PHX REMARKS: |
| Pagsuguiron, Rachel | 12/18/2025 | 5:45 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Rachel Pagsuguiron SHIFT DATE-12/18/2025 START TIME-5:45 AM END TIME- 6:00 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- Just got back after lunch ISSUE- Error in denali ACCOUNT NUMBER- TICKET NUMBER- POD-30-F VPN USED-PHX REMARKS- |
| Algoso, Kyla Joy | 12/18/2025 | 2:40 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a system issue when transferring POD during break. Citrix didn't mirrored. |
| Esporma, Hannah Mae | 12/18/2025 | 5:35 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM Name: hesporma SHIFT DATE- 12/18/2025 START TIME- 5:38 AM END TIME- 6:01 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- PDA Error while on Lunch ISSUE- PDA error while on Lunch ACCOUNT NUMBER: TICKET NUMBER- POD-30 D VPN USED- PHX REMARKS |
| Algoso, Kyla Joy | 12/18/2025 | 6:42 AM | 7:09 AM | Citrix Latency - Change Citrix Server | TM experienced a PDA error and citrix froze while on chat. Assisted pending chats before restarting citrix as it still experiencing latency |
| Rance, Clem | 12/18/2025 | 6:55 AM | 7:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PC Shutdown | Cx Disconnected Due To System Issue. |
| Calsena, April Dexter | 12/18/2025 | 5:45 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM Name: acalsena SHIFT DATE- 12/18/2025 START TIME- 5:48 AM END TIME- 6:07 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- ISSUE- PDA error while on Lunch ACCOUNT NUMBER: TICKET NUMBER- POD-30 E VPN USED- PHX REMARKa |
| Nepomuceno, Shenie | 12/18/2025 | 6:00 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM NAME: snepomuceno SHIFT DATE: 12/18.2025 START TIME: 06:01 AM END TIME: 06:06 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: n/a ISSUE: Citrix disconnected while on lunch ACCOUNT NUMBER: n/a TICKET NUMBER: n/a POD: 29-C VPN USED: PHX REMARKS: n/a |
| Mercado, Jason | 12/18/2025 | 7:28 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate experienced a PDA error while on lunch. He tried to click ‘Ready,’ but it only kept loading, so he restarted his AVAYA and VPN and then set up his PDA again. It took a while for his AVAYA to pull up. |
| Magdaluyo, Claire Mae | 12/18/2025 | 2:50 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime during transfer of PODS. Citrix session didn't mirror. |
| Oliveros, Christine | 12/18/2025 | 7:30 AM | 7:41 AM | No Audio - PDA/ other tools still functional | , 7:30 VPN citrix froze disconnected when reestablished cant hear cx, 7:34 delivered ghost spiel ended the call, avaya no sound, needs to logout and pullback |
| Almasol, Shaira Rose | 12/18/2025 | 5:55 PM | 6:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM NAME: Shaira Rose Almasol SHIFT DATE: 12/19/2025 START TIME: 5:58 AM END TIME:6:08 AM ISSUE: Citrix Kicked out while on lunch ACCOUNT NUMBER: NA POD NUMBER-30 POD LETTER- A PRODUCTION FLOOR: 3rdfloor VPN USED- PHX Remarks: restart citrix and VPN |
| Tulale, Mae Con | 12/18/2025 | 2:46 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime during transfer of PODS. Citrix session didn't mirror. |
| Mercado, Rozeth | 12/18/2025 | 6:13 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | The system issue was resolved, and the teammate was able to go back on ready. |
| Tanuyan, Zephamor Borrish | 12/18/2025 | 6:55 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE: 12/18/2025 START TIME: 6:59 AM END TIME: 7:05 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: Avaya slow to pull up ISSUE: Citrix Froze/Avail ACCOUNT NUMBER: N/A TICKET NUMBER: POD:27-E VPN USED:PHX REMARKS |
| Devibar, Juselle Rey | 12/18/2025 | 5:38 AM | 5:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate did not exceed the 5 minutes system down. |
| Diaz, Frenmar | 12/18/2025 | 7:52 AM | 7:57 AM | Citrix Froze - CONTACTS DISCONNECTED | The system issue was resolved, and the teammate was able to go back on ready. |
| Visto, Josellel | 12/05/2025 | 2:49 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime during transfer. citrix didn't mirror. |
| Flotildes, Realyn | 12/18/2025 | 2:57 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime during transfer. citrix didn't mirror. |
| Encina, Felix John | 12/18/2025 | 5:42 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did not exceed 5 minutes of system down. |
| Bantigue, Jonna Mae | 12/18/2025 | 7:26 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Graciadas, John Wilbert | 12/18/2025 | 5:33 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate experience system sown while on Break |
| Hermosisima, Zacharie James | 12/18/2025 | 7:44 AM | 8:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Tm experienced a downtime on break. Was about to set up but coach is still on break, I vouched for it to let the TM set up and go on ready |
| Pinaroyo, Rica Mae | 12/18/2025 | 7:11 AM | 7:28 AM | Citrix Latency - Change Citrix Server | N/A |
| Bajande, Jemima | 12/18/2025 | 7:05 AM | 7:15 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alayon, Alyn Joy | 12/18/2025 | 7:11 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Didulo, Liezel | 12/18/2025 | 7:01 AM | 7:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Frugalidad, Cristina | 12/18/2025 | 8:00 AM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | At 08:00 AM TM's citrix froze during an active call | relaunched citrix (NA AZURE) and tried assisting the cx | call resolved | relaunched TM's Denali |
| Adodoli, Karl Howen | 12/18/2025 | 5:41 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX was disconnected and PDA error, Teammate needs to pull up AVAYA and CITRIX while he is on Break. |
| Binag, Roxan Joy | 12/18/2025 | 7:04 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Valenzuela, Keziah Mae | 12/18/2025 | 7:33 AM | 7:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared |
| Bueno, Patricia Nicole | 12/18/2025 | 7:02 AM | 7:07 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ayuda, Ma Victoria | 12/18/2025 | 5:41 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate was on Break when she experience system issue (PDA error) |
| Bantigue, Jonna Mae | 12/18/2025 | 3:26 AM | 3:42 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Torre, Kin Bryan | 12/18/2025 | 7:25 AM | 7:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA error while on lunch. |
| Escalada, Johann Mikhail | 12/18/2025 | 7:31 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Espinosa Jr, Mervin | 12/18/2025 | 5:43 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had CITRIX freeze and PDA error, while he is on BREAK. |
| Celino, Ar Brian | 12/18/2025 | 8:06 AM | 8:09 AM | No Audio - PDA/ other tools still functional | Citrix froze and unable to hear cx |
| Dalumpines, Athea Trisha | 12/18/2025 | 5:43 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate has her CITRIX disconnected while on break. Needed to pull up tools. |
| Montalban, Lorebe | 12/18/2025 | 5:48 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate experience system issue during break. |
| Diaz, Frenmar | 12/18/2025 | 6:30 AM | 6:34 AM | Avaya Issue - Freeze | The system issue was resolved, and the teammate was able to go back on ready. |
| Julian, Kristine Rose | 12/18/2025 | 5:50 AM | 6:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | none |
| Alojado, Geoven | 12/18/2025 | 4:19 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Avaya got disconnected |
| Tayco, Khevin | 12/18/2025 | 5:40 AM | 5:55 AM | Avaya Issue - Freeze | Citrix froze and got kicked out. Teammate had to pull up citrix again. |
| Alvero, Eleandro | 12/18/2025 | 5:49 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected and PDA error. Need to pull up Avaya and Citrix again. |
| Palsario, Erica | 12/18/2025 | 8:18 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze while assisting the customer. Teammate had to restart the PC since the applications were unclickable. Tools affected: Citrix Disconnected/ PDA/ Avaya |
| Bandellon, Razel Ann | 12/18/2025 | 8:17 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dela Cruz, Mary Joy | 12/18/2025 | 7:25 AM | 7:34 AM | Avaya Issue - Freeze | Citrix froze and kicked out / avaya disconnected and vpn / re start Citrix and tools |
| Amparo, Ana Roces | 12/18/2025 | 5:42 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | AVAYA freeze after Break. |
| Deocampo, Kelvin James | 12/18/2025 | 7:39 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout need to restart but call still connected |
| Cadigal, Christopher | 12/18/2025 | 5:43 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out after few minutes. Teammate has an active call 1227925669391848044. Teammate had to pull up citrix again. |
| Parreno, Mark Anthony | 12/18/2025 | 5:38 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out. Teammate had to pull up citrix again. with active call. |
| Magluyan, Grace Alondra Joy | 12/18/2025 | 6:12 AM | 6:18 AM | Avaya Issue - Freeze | Took time to pull up Avaya and Tools |
| Fundal, Riny Lance | 12/18/2025 | 5:13 AM | 5:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze with active call. Teammate was able to go back right away since he was not kicked out. |
| Nedula, Cleo Mariz | 12/18/2025 | 3:08 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, avaya diconnected, can't hear the customer on the other line. |
| Magluyan, Grace Alondra Joy | 12/18/2025 | 7:50 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did not exceed 5 minutes. |
| Begona, Maricar | 12/18/2025 | 3:06 AM | 3:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN diconnected, can't hear cx, citrix froze |
| Baranda, Patricia Ann | 12/18/2025 | 5:50 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Still have an active call. Teammate was able to continue with the call since citrix did not kicked her out. |
| Tindog, Laiza Mae | 12/18/2025 | 3:16 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || PDA error |
| Beluso, Jhenice | 12/18/2025 | 5:53 AM | 6:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Berdandino, Rosalie | 12/18/2025 | 3:21 AM | 3:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error |
| Juarez, Andrei | 12/18/2025 | 7:54 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Diaz, Jessirie | 12/18/2025 | 7:16 AM | 7:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || can't hear cx |
| Tindog, Laiza Mae | 12/18/2025 | 7:18 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || kicked out from citrix |
| Abajar, Allysa | 12/18/2025 | 7:12 AM | 7:25 AM | Avaya Issue - Freeze | Teammate had to restart PDA, can't receive calls. |
| Ocumas, Christine | 12/18/2025 | 7:40 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix |
| Generale, Lieza | 12/18/2025 | 7:45 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix |
| Berdandino, Rosalie | 12/18/2025 | 7:27 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of the citrix// hard reset. |
| Dela Torre, Ivan Kyle | 12/18/2025 | 8:00 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from citrix, cx unaudible, pulled up avaya,pda error |
| Baguioro, Chybelle | 12/19/2025 | 7:12 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected | CHANGE PC |
| Magbanua, Ailyn | 12/18/2025 | 7:37 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. |
| Colesio, Edberg | 12/18/2025 | 8:23 AM | 8:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was kicked out from citrix and he can't click anything. Teammate tried to pull-up another citrix but still gets an error. Advised the teammate to change station. |
| Bunol, Alvin Joshua | 12/18/2025 | 8:24 AM | 8:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Tulale, Mae Con | 12/18/2025 | 6:18 AM | 6:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 18, 2025 Start Time End Time: 6:18 - 6:21 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: N/a Pod Number/Letter: 25-E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen mtulale - 431971 |
| Valencia, Paulyn Rose | 12/19/2025 | 7:08 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected// need to transfer station and need help to repull up tools again |
| Iguin, Harlyn Mae | 12/18/2025 | 8:14 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was kicked out from citrix after it froze. The call was disconnected but teammate need to restart her PC because she can't click anything even outside citrix. |
| Olanga, Jolimae | 12/18/2025 | 5:07 AM | 5:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: Dec 18, 2025 Start Time: 5:07AM End Time: 5:32AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change of pod Account Number: While on break Pod Number/Letter: 26|E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Palomo, John Paul | 12/18/2025 | 6:47 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/18/2025 Start Time End Time: 6:47 AM - 6:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze / PDA Denali error while on Chat. I have to stamp logout to avoid further messages from the chat because it's already lunch time. Account Number: N/A Pod Number/Letter: 24/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: IMS0824830 Assisted by: Allen |
| Marcelino, Joselle | 12/18/2025 | 6:44 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 18, 2025 Start Time End Time: 06:44-50 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, denali error Account Number: 2265790598479288090 Pod Number/Letter: 27-B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Arevalo, Jolina | 12/18/2025 | 7:52 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and she was kicked out from it. The call was not disconnected so teammate needs to pullup her citrix and tools to assist the customer while on system down. |
| Flotildes, Realyn | 12/18/2025 | 7:55 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 18,2025 Start Time End Time: 7:55 AM - 7:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch. Account Number: N/A while on lunch Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: coach Kruzxanne EID: 430580 |
| Denosta, Marrianne | 12/18/2025 | 7:54 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 18,2025 Start Time End Time: 7:54 AM - 8:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch. Account Number: N/A while on lunch Pod Number/Letter: 27/C Production Floor: 5F VPN Used: PHX GSD Ticket Number: |
| Honrado, Kristel Danielle | 12/18/2025 | 7:00 AM | 7:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 18, 2025. Start Time End Time: 7:00 AM - 7:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): During Async system issue| Citrix disconnected| was able to access Citrix without setting up| Account Number: 5581862869721367691 Pod Number/Letter: 27 | A Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: N/A Assisted by: Coach Grace |
| Espejo, Renalyn | 12/18/2025 | 8:22 AM | 8:26 AM | Avaya Issue - Freeze | Avaya Froze during call . No audio. Kicked out citrix. |
| Tenales, John Rey | 12/18/2025 | 8:35 AM | 8:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/18/2025 Start Time End Time: 8:35 AM - 8:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya, PDA disconnected Account Number: N/A Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX Account Number: 1185492887105637222, 5318562219500150870 |
| Olanga, Jolimae | 12/18/2025 | 9:24 AM | 9:27 AM | Avaya Issue - Freeze | Shift Date: Dec 18, 2025 Start Time: 9:24AM End Time: 9:27AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Avaya error while on chat Account Number: 2065173225748387831 Pod Number/Letter: 24|G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Valencia, Paulyn Rose | 12/19/2025 | 9:43 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on ready// PDA error// tried to stamp for ready but citrix then disconnected// reported the system issue to WF allan and repulled up the tools again |
| Hiloma, Ronalie | 12/18/2025 | 9:15 AM | 9:19 AM | No Audio - PDA/ other tools still functional | no audio while speaking with the customer (customer is using website to contact us ) |
| Billones, Vincent Paul | 12/19/2025 | 9:52 AM | 9:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/Froze contact is disconnected. |
| Bunol, Alvin Joshua | 12/18/2025 | 9:57 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/18/2025 | 9:53 AM | 9:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esteban, Janelle | 12/18/2025 | 8:24 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 12/18/2025 | 8:18 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Denosta, Aprilyn | 12/18/2025 | 10:02 AM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 12/18/2025 | 4:18 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esteban, Janelle | 12/18/2025 | 7:23 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Capurcos, Joan | 12/18/2025 | 8:21 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze / Avaya freeze / citrix disconnected whille on call |
| Ciudad, Jerebel | 12/19/2025 | 10:28 AM | 10:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix kick out after break |
| Ciudad, Jerebel | 12/19/2025 | 11:52 AM | 11:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix kickout after lunch |
| Ciudad, Jerebel | 12/19/2025 | 12:11 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix error needed to restart after floor change |
| Baguioro, Chybelle | 12/19/2025 | 7:12 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected | CHANGE PC |
| Baguioro, Chybelle | 12/19/2025 | 7:42 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix FROZE | PDA ERROR WHILE ON READY |
| Baguioro, Chybelle | 12/19/2025 | 8:28 AM | 8:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR | AVAYA, VPN AND PDA GOT DISCONNECTED AFTER BREAK. |
| Baguioro, Chybelle | 12/19/2025 | 11:47 AM | 11:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected | unable to hear cx from the other line after sysdown | contact disconnected |
| Baguioro, Chybelle | 12/19/2025 | 12:15 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | TRANSFERRED TO 3RD |
| Billones, Vincent Paul | 12/19/2025 | 12:35 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/Froze contact not disconnected. change station on 3rd floor |
| Teodosio, Jean | 12/19/2025 | 7:58 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Teodosio, Jean | 12/19/2025 | 12:25 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | transfer from 5th fl to 3rd fl |
| Billones, Vincent Paul | 12/19/2025 | 1:06 PM | 1:10 PM | Citrix Froze - CONTACTS DISCONNECTED | audio issue cx no respond contact is disconnected. |
| Dumali, Marjorie | 12/19/2025 | 12:31 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix /PDA/AVAYA disconnected | change station |
| CabalQuinto, Shayne | 12/19/2025 | 11:24 AM | 11:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citriz froze |
| CabalQuinto, Shayne | 12/19/2025 | 12:27 PM | 12:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Moving from 5th to 3rd during lunch break. |
| Sta Romana, Jett | 12/19/2025 | 10:55 AM | 11:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and closed | Restart Citrix, reported to WF allan |
| Teodosio, Jean | 12/19/2025 | 12:50 PM | 12:54 PM | No Audio - PDA/ other tools still functional | No audio |
| Valencia, Paulyn Rose | 12/19/2025 | 12:12 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected after prod transfer// need to repull up tools |
| Alayon, Joeven | 12/19/2025 | 12:14 PM | 12:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to change prod from 5th to 3rd floor. Need to restart Citrix and repull up everything. |
| Tacud, Claira Mae | 12/19/2025 | 8:24 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while waiting for a call |
| Tacud, Claira Mae | 12/19/2025 | 12:22 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze transferred station |
| Tacud, Claira Mae | 12/19/2025 | 2:41 PM | 2:46 PM | Citrix Froze - CONTACTS DISCONNECTED | ISSUE while on a call |
| Esico, Mike Alen | 12/19/2025 | 4:24 PM | 4:26 PM | Citrix Froze - CONTACTS DISCONNECTED | NBN: to receiev Shift Date: 12/1/25 Start Time End Time: 4:24 - 4:26 PM GSD Ticket Number : N/A Issue Type: Citrix froze Account Number: 5604357832573438504 POD Number: 36 POD Letter: A VPS USED: ASH |
| Antioquia, Leah Mae | 12/19/2025 | 4:30 PM | 4:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 4:30 - 4:33 PM GSD Ticket Number : N/A Issue Type: CITRIX FROZE AND VPN GOT DISCONNECTED Account Number: 1173962226064100754 POD Number: 36 POD Letter: F VPS USED: PHX |
| Barrera, Kate Angeline | 12/19/2025 | 4:36 PM | 4:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Degoma, Rachel | 12/19/2025 | 4:59 PM | 5:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/19/25 Start Time End Time: 4:59 PM -5:04 PM GSD Ticket Number : N/A Issue Type: PDA Denali Error Account Number: N/A POD Number: 35 POD Letter: E VPS USED: PHX |
| Amoguez, Apple Jane | 12/18/2025 | 9:22 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Contillo, Jerome | 12/17/2025 | 8:46 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/17/25 Start Time: 8:46 PM End Time: 8:49 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: TRN room Production Floor: 3rd floor TRN room ROXAS VPN Used: LVS Assisted By: Ailene Alba |
| Cortez, Janielow | 12/18/2025 | 12:18 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Guevarra, Lander John | 12/17/2025 | 11:08 PM | 11:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander Guevarra Shift Date: 12/17/25 Start Time: 11:08 PM End Time: 11:12PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: TRN room Production Floor: 3rd floor TRN room ROXAS VPN Used: LVS Assisted By: Ailene Alba |
| Abela, Rasil | 12/18/2025 | 12:38 AM | 12:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Vili, Annie Grace | 12/17/2025 | 12:26 AM | 12:27 AM | Citrix Latency - Change Citrix Server | Name: Annie Grace Vili Shift Date: 12/17/2025 Start Time: 12:26 AM End Time: 12:27 AM Issue: Kicked out from Citrix. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: Training room Production Floor: No VPN Used: PHX Assisted By: Coach April Borres |
| Cordovero, Jinky | 12/19/2025 | 5:08 PM | 5:12 PM | No Audio - PDA/ other tools still functional | Name: Jinky Cordovero Shift Date: 12/19/25 Start Time: 5:08 PM End Time: 5:12PM Issue: AUDIO ISSUE Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6- E Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ailene Alba |
| Ponsaran, Girlie | 12/18/2025 | 12:38 AM | 12:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Baler, Nathaniel Victor | 12/19/2025 | 5:00 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 12/19/2025 Start Time: 5:00 PM End Time: 5:10 PM Issue: Citrix froze Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6 - C Production Floor: 5th VPN Used: PHX Assisted By: Coach Ailene |
| Donguines, Dia | 12/19/2025 | 5:00 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: Dec. 19, 2025 Start Time: 05:00 pm End Time: 05:10 pm Issue: Citrix froze and got got kicked out of Citrix. Need to restart. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14- D Production Floor: 5th floor VPN Used: PHX Assisted By: TL Shiela |
| Delfin, Wenjiel | 12/18/2025 | 12:32 PM | 12:37 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cordovero, Jinky | 12/17/2025 | 12:20 AM | 12:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 12/17/2025 Start Time: 12:20 AM End Time: 12:27 AM Issue: Kicked out from Citrix. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: Training room Production Floor: No VPN Used: PHX Assisted By: Coach April Borres |
| Contillo, Jerome | 12/17/2025 | 12:48 AM | 12:53 AM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/17/25 Start Time: 12:48 AM End Time: 12:53 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: TRN room Production Floor: 3rd floor TRN room ROXAS VPN Used: LVS Assisted By: Ailene Alba |
| Lamayo, Alvin | 12/18/2025 | 9:58 PM | 10:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Guevarra, Lander John | 12/17/2025 | 12:39 AM | 12:49 AM | Avaya Issue - Freeze | Name: Lander Guevarra Shift Date: 12/17/25 Start Time: 12:39 AM End Time: 12:49 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: TRN room Production Floor: 3rd floor TRN room ROXAS VPN Used: LVS Assisted By: Ailene Alba |
| Falco, Via | 12/17/2025 | 10:35 PM | 10:46 PM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 12/17/25 Start Time: 10:35 PM End Time: 10:46 PM Issue: Citrix Froze/Avaya Freeze Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: na Production Floor: TRN ROOM VPN Used: PHX Assisted By: Trainer King |
| Lamayo, Alvin | 12/19/2025 | 3:55 PM | 4:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ciudadano, Michaela | 12/19/2025 | 4:38 PM | 4:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/19/2025 | 5:13 PM | 5:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 5:13 - 5:20 PM GSD Ticket Number : N/A Issue Type: Citrix Froze and call disconnected, Kick out of Citrix Account Number:1154163738329673234 POD Number: 36 POD Letter: D VPS USED: PHX REASON: Had to re pull up vpn, avaya, and citrix and tools |
| Ropa, Nina Grace | 12/19/2025 | 5:05 PM | 5:07 PM | Avaya Issue - Freeze | Unable to stamped Billable training on time as Avaya takes time to pull up/advised to re start PC/ did Avaya fix. |
| Alkonga, Abigail | 12/18/2025 | 11:45 PM | 11:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Antioquia, Leah Mae | 12/18/2025 | 9:03 PM | 9:28 PM | Citrix Latency - Change Citrix Server | While reviewing an account, I experienced a severe latency and my VPN was disconnected. Afterwards I was kicked out from citrix. It took too long for the citrix to load and I needed to restart the PC and reset the citrix. |
| Talabucon, Michelle | 12/19/2025 | 5:53 PM | 6:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call // REPULL UP TOOLS. Endorsed for call back |
| Balberona, Ryah Mae | 12/19/2025 | 6:07 PM | 6:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Detanoy, Anne Nicole | 12/19/2025 | 6:04 PM | 6:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 6:04 - 6:08 PM GSD Ticket Number : N/A Issue Type: Kick out of Citrix while on lunch Account Number:N/A POD Number: 36 POD Letter: G VPS USED: PHX REASON: |
| Antioquia, Leah Mae | 12/19/2025 | 6:05 PM | 6:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/1/25 Start Time End Time: 6:05 - 6:11 PM (LUNCH 5:05 - 6:05) GSD Ticket Number : N/A Issue Type: While on Lunch, I was kicked out from Citrix Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX REASON: While on Lunch, I was kicked out from Citrix and when I pulled up Citrix again, it was stuck on restart took too long to load. Avaya also wasn't pulling up so I had to restart the PC to reset and repull up everything again. |
| Capawan, Jherico | 12/18/2025 | 6:19 PM | 6:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dicon, Reymelyn Grace | 12/18/2025 | 11:57 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capawan, Jherico | 12/18/2025 | 12:25 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lamayo, Alvin | 12/18/2025 | 12:53 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 12/18/2025 | 12:50 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/18/2025 | 12:55 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Amoguez, Apple Jane | 12/18/2025 | 1:19 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguil, Mark Anthony | 12/19/2025 | 6:00 PM | 6:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze started 6:00PM then PDA error but still with chat ended 6:08PM back on ready 6:08PM |
| Dap-og, Florence | 12/19/2025 | 6:35 PM | 6:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Frozed, Kicked out. was able to log-in to citrix without restarting. PDA error Chat continues assist cx first. Restart PDA |
| Dalmino, Josie | 12/19/2025 | 7:02 PM | 7:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 07:02 PM - 07:05 PM GSD Ticket Number : N/A Issue Type: PDA ERROR WHILE ON CHAT Account Number: N/A POD Number: 35 POD Letter: A VPS USED: PHX Reason: I encountered a PDA error while on chat. I need to press ‘Pending Logout’ in order to make an outbound call after the current call. Then, I have to reopen the PDA. |
| Nobleza, Ronelyn | 12/19/2025 | 7:07 PM | 7:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/16/25 Start Time End Time: 07:07 PM - 07:15 PM GSD Ticket Number : N/A Issue Type: PDA ERROR - VPN DISCONNECTED Account Number: N/A POD Number: 35 POD Letter: G VPS USED: PHX Reason: CITRIX FROZE WHILE ON CALL | CONTACT DISCONNECTED | avaya is still going on and needto pull up AVAYA again | pending lunch going on as well | and when i dial avaya - PDA error |
| Rapista, Sarah Jane | 12/19/2025 | 7:23 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 7:23 - 7:30 PM GSD Ticket Number : N/A Issue Type: Citrix Froze and VPN Disconnected Account Number:1576606696049984197 POD Number: 36 POD Letter: B VPS USED: PHX REASON: Delivered Ghost spiel and needed to restart VPN and AVAYA. |
| Franco, Doreen | 12/18/2025 | 7:22 PM | 7:28 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/19/2025 | 5:09 PM | 6:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 12/19/2025 | 6:28 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lamayo, Alvin | 12/19/2025 | 5:36 PM | 6:00 PM | No Audio - PDA/ other tools still functional | N/A |
| Cortez, Janielow | 12/19/2025 | 7:33 PM | 7:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ibanez, Daniell | 12/19/2025 | 7:46 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 7:46 -7:52 PM GSD Ticket Number : N/A Issue Type: citrix froze while on call Account Number:1331300005909435552 POD Number: 36 POD Letter: C VPS USED: PHX REASON: citrix froze while on call call not disconnected but cannot hear cx response. ghost spiel delivered,had to disconnect VPN so I don't have to re pull up tools again |
| Abela, Rasil | 12/19/2025 | 7:38 PM | 7:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dela Cruz, Juhanah | 12/19/2025 | 4:14 PM | 4:39 PM | Citrix Latency - Change Citrix Server | N/A |
| Delfin, Precious Eleanor | 12/19/2025 | 8:02 PM | 8:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Borres, Jonna Jean | 12/19/2025 | 7:55 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 7:55 pm - 8:07 pm GSD Ticket Number : Issue Type: CITRIX FROZE AND kicked out of citrix/ AVAYA stuck/ had to force exit Account Number: 1173962226064100754 POD Number: 36 POD Letter: E VPS USED: PHX REASON: CITRIX FROZE AND VPN GOT DISCONNECTED/ AVAYA stuck/ had to force exit and repull up avaya again. PDA denali error. had to repull up PDA again |
| Cabuslay, Ma Richelle | 12/19/2025 | 7:42 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on BREAK. Theres an active LIVE CHAT entered. Advised to go on LOGOUT pending. |
| Azarcon, Dianne | 12/19/2025 | 5:30 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Tried logging in after re-connecting to VPN but Citrix keeps on kicking me out - system downtime reported and validated |
| Abag, Jay | 12/19/2025 | 7:59 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dumigpi, Althea | 12/19/2025 | 6:18 PM | 6:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Degoma, Rachel | 12/19/2025 | 8:09 PM | 8:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/19/25 Start Time End Time: 8:09 pm - 8:14 pm GSD Ticket Number : N/A Issue Type: PDA ERROR while on lunch Account Number: N/A POD Number: 35 POD Letter: E VPS USED: PHX |
| Cortes, Jessa | 12/19/2025 | 5:28 PM | 5:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated |
| Dela Cruz, Juhanah | 12/19/2025 | 7:44 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Lizada, Bea | 12/19/2025 | 7:42 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 12/19/2025 | 7:58 PM | 8:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/1/25 Start Time End Time: 7:58 PM - 8:17 PM GSD Ticket Number : ------ Issue Type: While on Lunch, I was kicked out from Citrix Account Number: N/A POD Number: 35 POD Letter: F VPS USED: PHX REASON: While lunch break, I got logged out of Citrix. When I tried to open it again, it stayed on the restart screen and took too long to load. Avaya also didn’t open, so I had to restart my computer to fix the issue and pull up tools again. |
| Carlos, Anna Mae | 12/19/2025 | 8:20 PM | 8:24 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 12/19/2025 | 8:22 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 8:22 - 8:27 PM GSD Ticket Number : N/A Issue Type: Citrix Froze and VPN Disconnected Account Number:1799519401550794699 POD Number: 30 POD Letter: G VPS USED: PHX REASON: Citrix froze while on call // call disconnected // delivered ghost spiel // need to put notes on account and endorsed the cx for callback |
| Esico, Mike Alen | 12/19/2025 | 8:26 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 8:26 - 8:29 PM GSD Ticket Number : N/A Issue Type: Citrix Froze and VPN Disconnected Account Number:1799519401550794699 POD Number: 36 POD Letter: A VPS USED: ASH |
| Gregorio, Jester | 12/19/2025 | 6:05 PM | 6:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Nobleza, Ronelyn | 12/19/2025 | 7:56 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/19/25 Start Time End Time: 07:56 PM - 08:03 PM GSD Ticket Number : N/A Issue Type: PDA ERROR - VPN DISCONNECTED After lunch Account Number: N/A POD Number: 35 POD Letter: G VPS USED: PHX Reason: PDA ERROR - VPN DISCONNECTED After lunch - need to pull AVAYA again because it freezes |
| Bacuta, Rodelyn | 12/18/2025 | 8:18 PM | 8:22 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lizada, Bea | 12/19/2025 | 8:22 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/19/2025 | 8:10 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 6:10 - 6:35 PM GSD Ticket Number : N/A Issue Type: PC not working, afterwards, I was kicked out from Citrix Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX REASON: While on ready, I was kicked out from Citrix and when I pulled up Citrix again, I can't click anything on the screen and I asked for help with WF Mollie. WF advised to have a hard reset and it took time before I pulled up citrix and avaya. Experienced a loop in restart page at citrix and after few minutes, I need to pull up all the tools again. |
| Patron, Precious Kaye | 12/19/2025 | 7:07 PM | 7:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch | Need to change pod to login | Tried to login on LVS Citrix but it won't go through, changed to EU, need to restart to login and need to repull up tools. |
| Ebacuado, Khaleen Kaye | 12/19/2025 | 6:48 PM | 6:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/1/25 Start Time End Time: 6:48 PM - 6: 52 PM GSD Ticket Number : ------ Issue Type: VPN disconnected & PDA error Account Number: N/A POD Number: 35 POD Letter: F VPS USED: PHX |
| Lopez, Quibec | 12/18/2025 | 6:11 PM | 6:20 PM | Avaya Issue - Freeze | Avaya freeze need to restart pda and avaya |
| Lopez, Quibec | 12/18/2025 | 5:49 PM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze need to restart pda and avaya |
| Salas, Ma Joyce | 12/18/2025 | 7:32 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. Cx is still on the line and suddenly when I go back I was kicked out on Citrix, so I had to repull-up all the tools again. |
| Lizada, Bea | 12/19/2025 | 8:52 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Santillan, Wea | 12/19/2025 | 8:40 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 12/19/2025 | 8:45 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 12/19/2025 | 8:51 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 12/19/2025 | 8:40 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 12/19/2025 | 8:33 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Azarcon, Dianne | 12/19/2025 | 9:23 PM | 9:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 12/19/2025 | 9:29 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Penano, Herlyn | 12/19/2025 | 9:46 PM | 10:22 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 12/19/2025 | 8:42 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 12/19/2025 | 10:21 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 12/19/2025 | 10:24 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Parreno, Mark Anthony | 12/19/2025 | 10:36 PM | 10:50 PM | Citrix Latency - Change Citrix Server | Teammate experienced latency and unable to pull up his tools properly causing him to handle calls more than 30 mins. WF Allen advised to sign out and restart using a different citrix |
| Azarraga V, Joselito | 12/19/2025 | 10:00 PM | 10:55 PM | Citrix Latency - Change Citrix Server | Citrix Failed to Pull up || Monitor failing || Tools would not load ||Restarted and tried multiple server || Reported to: TL Jesmark and WF Mollie |
| Ponsaran, Girlie | 12/19/2025 | 10:38 PM | 10:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ropa, Nina Grace | 12/19/2025 | 8:53 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , error in denali, no audio / Re started Avaya and PDA/ Avaya takes time to pull up. |
| Contillo, Jerome | 12/18/2025 | 2:14 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error. citrix disconnected |
| Vili, Annie Grace | 12/19/2025 | 5:24 PM | 5:33 PM | No Audio - PDA/ other tools still functional | During meeting in Teams, encountered audio issue where I am unable to hear the mentor. Restarted Citrix, changing from LVS to Azure-EU. Avaya is taking some time to pull up. |
| Contillo, Jerome | 12/19/2025 | 6:34 PM | 6:38 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Cawaling, Jeneron | 12/19/2025 | 6:50 PM | 7:00 PM | No Audio - PDA/ other tools still functional | Audio issue |
| Quirino, Rio Mae | 12/19/2025 | 9:41 PM | 9:42 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/1/25 Start Time End Time: 9:41 PM - 9:42 PM GSD Ticket Number : ------ Issue Type: VPN disconnected & PDA error Account Number: N/A POD Number: 36 POD Letter: D VPS USED: PHX REASON: PDA error while on lunch |
| Guevarra, Lander John | 12/19/2025 | 7:14 PM | 7:17 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Detanoy, Anne Nicole | 12/19/2025 | 9:58 PM | 10:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 9:58 PM - 10:02 PM GSD Ticket Number : N/A Issue Type: Citrix froze Account Number:N/A POD Number: 36 POD Letter: G VPS USED: PHX |
| Baler, Nathaniel Victor | 12/19/2025 | 8:17 PM | 8:24 PM | No Audio - PDA/ other tools still functional | audio issue needed to restart Citrix |
| Antioquia, Leah Mae | 12/19/2025 | 9:58 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time: 9:58 PM - 10:03 PM GSD Ticket Number : N/A Issue Type: Citrix froze and VPN got disconnected Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX |
| Contillo, Jerome | 12/19/2025 | 8:33 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Dalmino, Josie | 12/19/2025 | 10:37 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/1/25 Start Time End Time:10:37 PM - 10:47 PM GSD Ticket Number : N/A Issue Type: KICKED OUT FROM CITRIX Account Number: 1294855234981483778 POD Number: 35 POD Letter: A VPS USED: PHX REASON: Kicked out from citrix while on chat, Need to open citrix,vpn, avaya, Pda and all tools. |
| Carlos, Anna Mae | 12/19/2025 | 11:04 PM | 11:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/19/25 Start Time End Time: 11:04 pm - 11:08 pm GSD Ticket Number : N/A Issue Type: Citrix froze and PDA ERROR while on avail Account Number: N/A POD Number: 35 POD Letter: B VPS USED: PHX |
| Vili, Annie Grace | 12/19/2025 | 8:40 PM | 8:42 PM | Citrix Latency - Change Citrix Server | After working on a case and placing it on hold, the Denali softphone is still running and needed to force end. Also experiencing latency. |
| Lamayo, Alvin | 12/19/2025 | 11:02 PM | 11:24 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Iguis, Jessa | 12/19/2025 | 8:35 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, no audio |
| Contillo, Jerome | 12/19/2025 | 9:00 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| citrix disconnected |
| Abayon, Madge | 12/19/2025 | 10:46 PM | 10:47 PM | Citrix Latency - Change Citrix Server | teammate received immediate assistance from her coach and mentor to resolved the issue immediately |
| Dela Cruz, Juhanah | 12/19/2025 | 11:27 PM | 11:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ropa, Nina Grace | 12/05/2025 | 8:53 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , error in denali, no audio / Re started Avaya and PDA/ Avaya takes time to pull up. |
| Miranda, Kyle Heaven | 12/19/2025 | 11:30 PM | 11:42 PM | Avaya Issue - Freeze | n/a |
| Anisco, Jannah Gift | 12/19/2025 | 10:03 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected server unreachable |
| Anisco, Jannah Gift | 12/19/2025 | 10:31 PM | 10:39 PM | Citrix Latency - Change Citrix Server | Restarted tools |
| Algarne, Roby Jean | 12/19/2025 | 10:34 PM | 11:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted her that she need to help first the customer before setting up and restarting the citrix. |
| Daniel, Mark Jojit | 12/19/2025 | 10:52 PM | 10:53 PM | Citrix Latency - Change Citrix Server | Reset UI- asked permission from WF May Ann |
| Rapista, Sarah Jane | 12/19/2025 | 11:28 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/9/25 Start Time End Time:11:28 PM - 11:42 PM GSD Ticket Number : N/A Issue Type: KICKED OUT FROM CITRIX Account Number: 6105098718994460964 POD Number: 36 POD Letter: B VPS USED: PHX REASON: Kicked out from citrix while on call, Need to restart citrix, VPN, Avaya, PDA and all tools. Trackers are also not working on chrome and edge so needed to use incognito browser |
| Encina, Felix John | 12/19/2025 | 11:00 PM | 11:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist him to change citrix (LVS) and wait him to pull up PDA and stamp on ready. |
| Nobleza, Ronelyn | 12/19/2025 | 11:38 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 11:38 PM - 11:50 PM GSD Ticket Number : N/A Issue Type: Citrix froze contact disconnected Account Number: N/A POD Number: 35 POD Letter: G VPS USED: PHX Reason: Citrix froze contact disconnected | Got kicked out fro citrix need to repull up tools again |
| Delfin, Precious Eleanor | 12/19/2025 | 11:47 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 11:47 PM - 12:01 PM GSD Ticket Number : N/A Issue Type: Citrix froze contact disconnected Account Number: N/A POD Number: 30 POD Letter: B VPS USED: PHX Reason: Citrix froze contact disconnected | Got kicked out to citrix need to restart and need to repull up tools again | need to pull up avaya and it takes 4mins to pull up | connect to vpn | |
| Ebacuado, Khaleen Kaye | 12/19/2025 | 11:55 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/9/25 Start Time End Time:11:55 PM - 12: 04 AM GSD Ticket Number : N/A Issue Type: Citrix froze, PDA error Account Number: wasn't able to pull up the acc POD Number: 35 POD Letter: F VPS USED: PHX REASON: Kicked out from citrix while on call, Need to restart citrix, VPN, Avaya, PDA and all tools. |
| Ibanez, Daniell | 12/19/2025 | 11:54 PM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/19/25 Start Time End Time: 11:54 to 12:06 GSD Ticket Number : N/A Issue Type: kicked out while on break Account Number:N/A POD Number: 36 POD Letter: C VPS USED: PHX REASON: got kicked out while on break. had to repull up tools and start again, avaya took too long to pull up |
| Cortez, Janielow | 12/19/2025 | 11:38 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/19/2025 | 11:54 PM | 11:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 11:54 pm - 11:58 pm GSD Ticket Number : Issue Type: CITRIX FROZE AND kicked out of citrix Account Number: 1173962226064100754 POD Number: 36 POD Letter: E VPS USED: PHX REASON: citrix froze, kicked out of citrix while on pending break |
| Abela, Rasil | 12/19/2025 | 11:35 PM | 10:43 PM | No Audio - PDA/ other tools still functional | N/A |
| Franco, Doreen | 12/19/2025 | 7:48 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Degoma, Rachel | 12/19/2025 | 12:06 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 12:06 AM - 12:19 AM GSD Ticket Number : N/A Issue Type: Citrix froze contact disconnected Account Number: 2085998272347842128 POD Number: 35 POD Letter: E VPS USED: PHX Reason: Citrix froze contact not disconnected | Cx still on the line and got kicked out to Citrix | Needed to restart and need to repull up tools again | AVAY took long to open | Had to track, leave notes, and request for call back |
| Abag, Jay | 12/19/2025 | 12:00 AM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/18/2025 | 4:16 AM | 4:22 AM | Avaya Issue - Freeze | n/a |
| Lubrin, Mary Gwyneth | 12/19/2025 | 11:54 PM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Impacted by system issue while on call. Kicked out from citrix but the call did not disconnect. Pulled up Azure-NA to pull up Spark and was able to assist the cx. Restarted Citrix after the call. |
| Barrera, Bonnie Andrew | 12/18/2025 | 8:17 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Franco, Doreen | 12/19/2025 | 11:49 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/19/2025 | 12:19 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/25 Start Time End Time: 12:19 AM - 12:28 AM GSD Ticket Number : N/A Issue Type: Citrix froze, kicked out and VPN got disconnected Account Number: 1312387594151295010 POD Number: 36 POD Letter: F VPS USED: PHX REASON: While on call, citrix froze and I was kicked out from citrix, had to repull up tools and avaya having problems and needed to quit it since it's not showing the headset. |
| Oquendo, Jemart | 12/19/2025 | 12:25 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 12:25 - 12:30 AM GSD Ticket Number : N/A Issue Type: Citrix Froze and VPN Disconnected Account Number:2207493741601104662 POD Number: 30 POD Letter: G VPS USED: PHX REASON: Citrix froze while on call // call disconnected // delivered ghost spiel // need to put notes on account and endorsed the cx for callback |
| Longga, Clarise | 12/19/2025 | 10:00 PM | 10:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid system issue. |
| Rubio, Mary Ann | 12/19/2025 | 11:08 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected. Tried to relogin but then citrix froze again. Waited for citrix to get back as per WF advise but few minutes passed still citrix is frozen. Tried to restart citrix again I manage to stamp ready but then citrix froze again. Consulted WF again and was advised to restart PC. |
| Carlos, Anna Mae | 12/19/2025 | 12:21 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 12:21 pm - 12:35 pm GSD Ticket Number : N/A Issue Type: Citrix froze and PDA ERROR Account Number: 1631259365447839262/ POD Number: 35 POD Letter: B VPS USED: PHX REASON: Kicked out from citrix and PDA error while on call, Need to restart citrix, VPN, Avaya, PDA and all tools. Trackers are also not working on chrome and edge so needed to use incognito browser |
| Alovera, Rosalie | 12/19/2025 | 11:42 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | re-pulled up everything, took time to pull up avaya, restarted and stamp on lunch |
| Pinalba, Reybe | 12/19/2025 | 5:49 PM | 6:10 PM | No Audio - PDA/ other tools still functional | Assisting the Cx to add funds using the PayPal Debit Card but experience an audio/PC issue. No audio on the call and tele connector is not working as well as the PC |Need to change station and re-pull up Citrix, Avaya, and all the tools. |
| Esico, Mike Alen | 12/19/2025 | 12:40 AM | 12:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/19/25 Start Time End Time: 12:40 AM - 12:44 AM GSD Ticket Number : N/A Issue Type: PDA error while on break Account Number: N/A POD Number: 36 POD Letter: A VPS USED: ASH Reason: |
| Sanguillosa, Rhea | 12/19/2025 | 11:49 PM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, pull out Avaya 3 times, Change PC |
| Dela Cruz, Rozhien | 12/18/2025 | 11:30 PM | 11:39 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Albay, Cymon | 12/19/2025 | 12:40 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart PDA and Avaya. |
| Lizada, Bea | 12/18/2025 | 11:44 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Bacuta, Rodelyn | 12/20/2025 | 12:21 PM | 12:26 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Borres, Jonna Jean | 12/19/2025 | 9:58 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 9:58 pm - 9:59 pm GSD Ticket Number : Issue Type: CITRIX FROZE AND kicked out of citrix Account Number: POD Number: 36 POD Letter: E VPS USED: PHX REASON: citrix froze, kicked out of citrix |
| Baler, Nathaniel Victor | 12/19/2025 | 10:08 PM | 10:34 PM | Citrix Latency - Change Citrix Server | Citrix latency restarted pc multiple times |
| Nobleza, Ronelyn | 12/19/2025 | 12:42 AM | 12:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/19/25 Start Time End Time: 12:42 PM - 12:47 PM GSD Ticket Number : N/A Issue Type: NO AUDIO Account Number: N/A POD Number: 35 POD Letter: G VPS USED: PHX Reason: Did log out to PDA because 3 consecutive calls no Audio, and need to pull up AVAYA again and check audio |
| Fajardo, Jayshell | 12/18/2025 | 2:24 AM | 2:35 AM | No Audio - PDA/ other tools still functional | Citrix freeze and disconnected. need to restart and set up |
| Ombega, Joey | 12/18/2025 | 6:22 AM | 6:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Kicked out of Citrix while on Call | Validated and assisted teammate |
| Cezar, Princess Jean | 12/18/2025 | 6:30 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while at the very end of the call| citrix kicked out| restart everything| re-pull up all tools |
| Chu, Kenny Lloyd | 12/18/2025 | 5:47 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on ready | restarted tools |
| Gade, Micah Pearl Lyne | 12/18/2025 | 6:14 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while the call is on hold and citrix got disconnected | finished assisting the customer and pulled up all tools in citrix |
| Bautista, Demmeth | 12/19/2025 | 4:59 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA error |
| Ciudadano, Michaela | 12/19/2025 | 12:40 AM | 1:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Buhayo, Neil | 12/18/2025 | 5:58 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. call disconnected |
| Santillan, Wea | 12/19/2025 | 1:01 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cabuslay, Ma Richelle | 12/19/2025 | 5:07 PM | 5:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze then PDA error. Then after restoring my Avaya a Live CHAT customer entered. |
| Abong, Lester John | 12/18/2025 | 5:42 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call |
| Dela Sada, Michaela | 12/18/2025 | 5:26 AM | 5:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Cabuslay, Ma Richelle | 12/19/2025 | 5:13 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze then PDA error. Then after restoring my Avaya a Live CHAT customer entered. Needed to finish my CHAT before restarting my PDA. |
| Borlado, Lady Mae | 12/19/2025 | 12:53 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bajande, Jemima | 12/18/2025 | 4:06 AM | 4:10 AM | Avaya Issue - Freeze | PDA error |
| Alkonga, Abigail | 12/19/2025 | 5:26 PM | 5:36 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze need to pull up AVAYA |
| Dariagan, Esequela May | 12/19/2025 | 12:46 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 12/19/2025 | 6:28 PM | 6:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out from Citrix automatically while I have an active CHAT. Needs to restart my Citrix and reset up all my tools. While My PDA is in IDLE I have received a transferred call. |
| Pinaroyo, Rica Mae | 12/18/2025 | 3:09 AM | 3:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | contact not disconnected |
| Barrera, Kate Angeline | 12/18/2025 | 8:36 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Baldisimo, Krishna Joy | 12/19/2025 | 6:54 PM | 7:02 PM | No Audio - PDA/ other tools still functional | Suddenly citrix froze and then no audio, need to restart VPN and AVAYA |
| Upod, Nina Marie | 12/19/2025 | 11:48 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Sarmiento, Xian Yan | 12/19/2025 | 12:59 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Benitez, Dan Bryan | 12/19/2025 | 7:04 PM | 7:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, AVAYA ISSUE, Need to restart VPN and AVAYA |
| Barrera, Kate Angeline | 12/19/2025 | 12:38 PM | 12:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Macadez, Mark Venz | 12/19/2025 | 7:39 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat |
| Gloria, Arielle Marie | 12/20/2025 | 5:45 PM | 5:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balberona, Ryah Mae | 12/19/2025 | 12:46 AM | 12:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate and do the end task manager for her to make it faster |
| Gloria, Arielle Marie | 12/19/2025 | 8:56 PM | 9:18 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cawaling, Jeneron | 12/19/2025 | 9:54 PM | 10:06 PM | No Audio - PDA/ other tools still functional | Audio issue |
| Bautista, Demmeth | 12/19/2025 | 7:37 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix issue / Citrix Froze |
| Gloria, Arielle Marie | 12/19/2025 | 9:46 PM | 9:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Almasol, Shaira Rose | 12/19/2025 | 12:10 AM | 12:25 AM | Avaya Issue - Freeze | Citrix froze while on call, denali error. cannot unhold cx after denali error. resart avaya |
| Upod, Nina Marie | 12/19/2025 | 7:46 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, pda error, need to restart. Case number for disconnected call is: 240045078 and 240044932 |
| Preciosa, Marie Antonette | 12/19/2025 | 8:30 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, restarted Citrix, Avaya and PDA |
| Aguilar, Reyla Jean | 12/19/2025 | 7:10 PM | 7:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, No audio for 3 consecutive calls after sysdown |
| Ang, Princess | 12/19/2025 | 7:50 PM | 7:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Quirino, Rio Mae | 12/19/2025 | 1:19 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue Type: Citrix frozed and Kick out of Citrix Account Number: 1778621308099601457 POD Number: 36 POD Letter: D VPS USED: PHX REASON: Had to repull up Citrix VPN & Avaya |
| Tolentino, Realyn | 12/19/2025 | 12:40 AM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restarted PDA |
| Ang, Princess | 12/19/2025 | 8:15 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat | chat not disconnected |
| Antioquia, Leah Mae | 12/19/2025 | 1:00 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/25 Start Time End Time: 1:00 pm - 1:05 pm GSD Ticket Number : N/A Issue Type: WHILE ON CALL CITRIX FROZE AND VPN GOT DISCONNECTED Account Number: 1514341398329366081 POD Number: 36 POD Letter: F VPS USED: PHX REASON: citrix froze, VPN GOT DISCONNECTED while on call, when vpn got disconnected and needed to restart avaya because the headset enabler not showing up and had to wait for it. |
| Vili, Annie Grace | 12/19/2025 | 10:38 PM | 10:47 PM | No Audio - PDA/ other tools still functional | During meeting in Teams, encountered audio issue where I am unable to hear the mentor. Restarted PC. |
| Baldisimo, Krishna Joy | 12/19/2025 | 9:32 PM | 9:39 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze after lunch, kickout from citrix, restart and set up again |
| Cordovero, Jinky | 12/19/2025 | 10:50 PM | 10:54 PM | Citrix Latency - Change Citrix Server | Citrix latency & no audio |
| Bautista, Demmeth | 12/19/2025 | 9:41 PM | 9:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out by citrix |
| Baler, Nathaniel Victor | 12/19/2025 | 11:00 PM | 11:08 PM | Citrix Latency - Change Citrix Server | Citrix latency restarted pc multiple times |
| Durana, Alysa Charamae | 12/19/2025 | 9:47 PM | 9:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out by citrix |
| Espineda, Janine Nicole | 12/19/2025 | 9:46 PM | 9:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VALID / Citrix froze and kick out by citrix |
| Acevedo, Maria Therese Anne | 12/19/2025 | 7:21 PM | 7:24 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid/ while on chat _ citrix froze and Denali error when unfreezes |
| Gregorio, Jester | 12/19/2025 | 10:05 PM | 10:16 PM | Citrix Froze - CONTACTS DISCONNECTED | VALID / Citrix froze and disconnected |
| Contillo, Jerome | 12/19/2025 | 10:58 PM | 11:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA disconnected |
| Cordovero, Jinky | 12/19/2025 | 11:08 PM | 11:15 PM | Citrix Latency - Change Citrix Server | Citrix latency & no audio |
| Azarcon, Dianne | 12/19/2025 | 1:31 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gloria, Arielle Marie | 12/19/2025 | 1:31 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbolado, Danielle | 12/19/2025 | 1:38 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | syste issue//citrix logged out/Coach L2 was assisting one teammate / took yubikey/ re-pull up tools |
| Acervo, Erika | 12/19/2025 | 5:00 PM | 5:14 PM | Avaya Issue - Freeze | NA |
| Contillo, Jerome | 12/19/2025 | 11:30 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Biclar, Andreia Sacci | 12/19/2025 | 7:36 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Flores, Angelica | 12/19/2025 | 7:36 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze while on chat Denali error need to stamp logout to reply and stamp ready again |
| Begaso, Jestine Marie | 12/19/2025 | 7:39 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Contillo, Jerome | 12/19/2025 | 12:00 PM | 12:21 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| citrix disconnected |
| Alovera, Rosalie | 12/19/2025 | 7:41 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze while on call and got kicked out from Citrix |
| Ponce, Renz Kirby | 12/19/2025 | 12:20 PM | 12:23 PM | No Audio - PDA/ other tools still functional | audio issue needed to restart Citrix |
| Guevarra, Lander John | 12/19/2025 | 12:15 PM | 12:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Dasig, Symon John | 12/19/2025 | 8:25 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arandez, Christian Van | 12/19/2025 | 7:51 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix freeze while on chat | need to finish chat before pulling up PDA and Avaya. | Kicked out from Citrix | |
| Acevedo, Larce Lawrence | 12/19/2025 | 10:00 PM | 10:55 PM | Citrix Latency - Change Citrix Server | Citrix not pulling up/ PDA issue/ Changed Station/ |
| Detanoy, Anne Nicole | 12/19/2025 | 2:02 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/25 Start Time End Time: 2:02 AM - 2:07 AM GSD Ticket Number : N/A Issue Type: Citrix froze / kicked out to citrix. Account Number:6044126304615389372 POD Number: 36 POD Letter: G VPS USED: PHX REASON: Kicked out to citrix, need to restart VPN and Avaya. Need to pull up all the tools again. |
| Dimo, Charisse | 12/19/2025 | 8:15 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/Citrix freeze while on call deliver ghost spiel since no response from the other line. |
| Ropa, Nina Grace | 12/19/2025 | 12:25 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , error in denali, no audio / Re started Avaya and PDA/ Avaya takes time to pull up. |
| Iguis, Jessa | 12/19/2025 | 12:35 AM | 12:40 AM | No Audio - PDA/ other tools still functional | citrix froze , error in denali, no audio |
| Ponce, Renz Kirby | 12/19/2025 | 12:39 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali |
| Navarra, Danelyn | 12/19/2025 | 8:19 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze while on chat, Denali error needs to stamp logout to reply and stamp ready again |
| Ropa, Nina Grace | 12/19/2025 | 12:25 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , error in denali, no audio / Re started Avaya and PDA/ Avaya takes time to pull up. |
| Degala, Jeanette | 12/19/2025 | 9:50 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared |
| Navarra, Danelyn | 12/19/2025 | 8:25 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Kicked out from Citrix while on ready and need to pull up all tools again |
| Celoso, Ma Christina | 12/19/2025 | 1:49 AM | 2:10 AM | Avaya Issue - Freeze | N/A |
| Bacuta, Rodelyn | 12/19/2025 | 9:29 PM | 9:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Diamonon, Fons Fernando | 12/19/2025 | 8:40 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid /Citrix froze while on chat. Had to wait for the system to go back and restart Avaya |
| Lamayo, Alvin | 12/19/2025 | 1:44 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acevedo, Maria Therese Anne | 12/19/2025 | 11:23 PM | 11:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze and was kicked out. Had to restart Citrix to get in and re-pull up all tools. |
| Bacuta, Rodelyn | 12/19/2025 | 2:05 PM | 2:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Bergorio, Vivian | 12/19/2025 | 12:30 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | No contacts were affected as downtime started before shift time. Assisted TM to restart her Citrix and to re-pull up her tools. |
| Caingcoy, Rolly | 12/19/2025 | 11:32 PM | 11:51 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime verified and validated |
| Uadan Jr, Richard | 12/19/2025 | 2:04 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error (contact not disconnected) |
| Flores, Angelica | 12/19/2025 | 11:46 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid// Citrix froze while on chat Denali error need to stamp logout kick from Citrix need to set up again |
| Arandez, Christian Van | 12/19/2025 | 11:54 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix freeze while on chat | Kicked out from Citrix | need to finish chat before pulling up PDA and Avaya. |
| Gloria, Arielle Marie | 12/19/2025 | 1:38 PM | 1:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime verified and validated |
| Cortez, Janielow | 12/19/2025 | 2:26 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 12/19/2025 | 1:38 PM | 1:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime verified and validated |
| Gloria, Arielle Marie | 12/19/2025 | 1:36 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtime verified and validated |
| Degoma, Renz | 12/19/2025 | 9:46 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali Error |
| Navarra, Danelyn | 12/19/2025 | 12:57 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid |
| Dimo, Charisse | 12/19/2025 | 12:58 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid |
| Ang, Princess | 12/19/2025 | 11:29 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on chat | chat not disconnected |
| Artates, Gemma | 12/19/2025 | 1:40 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was assisted by mentor kimbert while experiencing system issue and teammate try to stay on the line with the customer while experiencing system issue as she is giving a walk through in adding a card |
| Diamonon, Fons Fernando | 12/19/2025 | 1:07 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid |
| Dasig, Symon John | 12/19/2025 | 9:09 PM | 9:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience citrix froze while on call then the TM was kicked out in Citrix. TM tried to go back to Citrix but unable to; TM had to re pull up every tools. Assisted By: Coach Jerelyn |
| Dumigpi, Althea | 12/19/2025 | 2:21 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Palomo, John Paul | 12/19/2025 | 11:34 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 11:34 PM - 11:45 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected / Cx has no response / Dropped call. Account Number: 4821747530708188544 Pod Number/Letter: 19/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Aguilar, Reyla Jean | 12/19/2025 | 11:10 PM | 11:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | No audio for after sysdown |
| Tenales, John Rey | 12/19/2025 | 12:34 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 12:34 PM - 12:40 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected / Cx has no response / Dropped call. Account Number: 4821747530708188544 Pod Number/Letter: 9/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Bautista, Demmeth | 12/19/2025 | 1:02 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Pda Error |
| Algoso, Kyla Joy | 12/19/2025 | 1:32 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a citrix kicked while having a call. Pulled up citrix without PDa and continued assisting the cx. |
| Marcelino, Joselle | 12/19/2025 | 12:45 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 12:45-12:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze/ cx on next call has no response Account Number: 6065355085120295456 Pod Number/Letter: 17/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Honrado, Kristel Danielle | 12/19/2025 | 1:36 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 1:36 AM - 1:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze| Avaya issue | Cx drop the call. Account Number: 6088100939770451287 Pod Number/Letter: 17/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Daniel, Mark Jojit | 12/19/2025 | 10:00 PM | 10:16 PM | Citrix Latency - Change Citrix Server | TM experience a latency during login, applications not pulling up. restarted citrix but keeps getting kicked out. assist until go on ready |
| Marcelino, Joselle | 12/19/2025 | 1:27 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix, contacts not disconnected. Cx still on the line |
| Alcos, Jenny | 12/19/2025 | 1:48 AM | 1:55 AM | Avaya Issue - Freeze | avaya issue//citrix froze |
| Candido, Rhea Mae | 12/19/2025 | 1:43 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready assist until go on ready |
| Baranda, Patricia Ann | 12/19/2025 | 2:16 PM | 2:22 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze. Teammate had to login again. |
| Cabuslay, Ma Richelle | 12/19/2025 | 1:12 AM | 1:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze | kick out of citrix | No audio. Needed to repull up my AVAYA, and it took a while to show up. |
| Zubiaga, Trimuel | 12/18/2025 | 7:32 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | I was logged out of my citrix at 7:20 but still on a call, my first call was not responding and provided the ghost spiel but disconnected while the second call already in progress while logged out. When my call ends at 7:56, I was not able to log in on my denali because it is showing as "please connect headset' but already connected while on call. I was setting up my tools at the moment and will end in 8:13 PM. |
| Biclar, Andreia Sacci | 12/19/2025 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Potato, GBhe | 12/18/2025 | 8:55 PM | 9:05 PM | Avaya Issue - Freeze | Avaya freeze |
| Acervo, Erika | 12/18/2025 | 1:04 PM | 1:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Dasig, Symon John | 12/19/2025 | 1:09 AM | 1:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Miranda, Kyle Heaven | 12/19/2025 | 12:29 AM | 12:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to restart Avaya and PDA. |
| Pancho, Ednamae | 12/19/2025 | 2:08 AM | 2:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate to finish the call, let her pull up citrix (AZURE) so she can manually pull up the account. |
| Abanco, Nina May | 12/18/2025 | 9:01 PM | 9:15 PM | Citrix Latency - Change Citrix Server | Citrix froze // vpn disconnectd // citrix kickout // call disconnected // need to pull up tools |
| Bernales, Joseph | 12/19/2025 | 11:49 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Baure, Nika Jeane | 12/19/2025 | 2:41 AM | 2:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist her to connect vpn, sign out avaya then sign in and stamp on ready on PDA |
| Lopez, Quibec | 12/18/2025 | 9:24 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | when i was to check the transaction history of cx the citrix froze and the call got disconnected. |
| Potato, GBhe | 12/18/2025 | 9:35 PM | 10:03 PM | Citrix Latency - Change Citrix Server | need to restart pc because of the citrix latency |
| Lopez, Jocelyn | 12/18/2025 | 8:38 PM | 9:05 PM | Citrix Latency - Change Citrix Server | Restart PC due to citrix latency for over 2mins. and needs to pull up tools. |
| Pancho, Ednamae | 12/19/2025 | 2:59 AM | 3:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist her to connect vpn, then sign in and out avaya then stamp ready on PDA. |
| Rance, Clem | 12/19/2025 | 10:00 PM | 10:40 PM | Citrix Latency - Change Citrix Server | TM experience a downtime wherein he can't login to any Citrix server even after rebooting the PC which normally fix the issue There was successful login but the applications were not working. Finally resolve the problem when transferred to another POD. |
| Zubiaga, Trimuel | 12/18/2025 | 10:54 PM | 11:24 PM | Avaya Issue - Freeze | I was taking my lunch at 10:54 PM and when I got back at 11:34 PM, my Denali was error and I restarted it, contacts not disconnected. |
| Dela Sada, Michaela | 12/18/2025 | 8:42 AM | 8:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze, lost audio while on call | citrix disconnected/ kicked out |
| Aravejo, Shelomith | 12/18/2025 | 7:24 AM | 7:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call. VPN got disconnected. |
| Huenda, Gracelle Ann | 12/19/2025 | 1:41 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 1927007929582060449 |
| Pinalba, Reybe | 12/19/2025 | 5:49 PM | 6:10 PM | No Audio - PDA/ other tools still functional | Assisting the Cx to add funds using the PayPal Debit Card but experience an audio/PC issue. No audio on the call and tele connector is not working as well as the PC |Need to change station and re-pull up Citrix, Avaya, and all the tools. |
| Fajardo, Jayshell | 12/18/2025 | 6:33 AM | 6:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and disconnected. need to restart and set up |
| Hiloma, Ronalie | 12/19/2025 | 12:30 AM | 12:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM To repull-up tools and to restart avaya. |
| Pinalba, Reybe | 12/19/2025 | 1:40 AM | 1:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected After Lunch | Need to Re-pull up Citrix, avaya, and all the tools. |
| Chu, Kenny Lloyd | 12/18/2025 | 9:49 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and call was disconnected |
| Badillo, Bernard Luis | 12/19/2025 | 1:51 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tondo, Melyn | 12/19/2025 | 1:20 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze, kick out of citrix, avaya issue, repull up all tools. Requested for callback. |
| Murillo, Vanessa | 12/18/2025 | 12:39 PM | 1:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged me out while on call. Was not able to disconnect the call, just finished with the call 12:45am |
| Oquendo, Romel John | 12/19/2025 | 12:41 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kick out of citrix, avaya issue, repull up all tools. Requested for callback. |
| Murillo, Vanessa | 12/19/2025 | 4:03 PM | 4:12 PM | Avaya Issue - Freeze | mentor Ethan |
| Begaso, Jestine Marie | 12/19/2025 | 11:40 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | teammate experience citrix froze while on call, teammate need to finished the call first before repull up the tools because the call was not disconnected the customer is still on the line after the call disconnected the teammate repull up the tools. Assisted By: Coach Jerelyn Contemplo |
| Bergorio, Vivian | 12/19/2025 | 12:30 AM | 12:35 AM | Citrix Latency - Change Citrix Server | Citrix froze before going on ready |
| Anisco, Jannah Gift | 12/19/2025 | 2:03 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out/ on going call |
| Mateo, Mary Claresse | 12/19/2025 | 12:43 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out from citrix call not dc repull up tools |
| Besa, Mary Jane | 12/19/2025 | 4:00 PM | 4:13 PM | Avaya Issue - Freeze | NA |
| Abanco, Nina May | 12/18/2025 | 1:02 PM | 1:31 PM | Avaya Issue - Freeze | Citrix error while on lunch // need to disconnected and reconnect VPN |
| Villarosa, Gerry | 12/19/2025 | 12:39 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kick out of citrix, avaya issue, repull up all tools. Requested for callback |
| Salas, Ma Joyce | 12/19/2025 | 4:00 PM | 4:36 PM | Avaya Issue - Freeze | NA |
| Declaro, Lalyn | 12/19/2025 | 12:40 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | avaya freeze/ citrix and avaya disconnected/ call was still in line |
| Olisco, Divine | 12/19/2025 | 1:43 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sanguillosa, Rhea | 12/19/2025 | 5:25 PM | 5:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citris Frooze/Kick out/ Pull out tools |
| Ordines, Kent Lester | 12/19/2025 | 7:50 PM | 8:00 PM | Citrix Latency - Change Citrix Server | NA |
| Daniel, Mark Jojit | 12/19/2025 | 2:08 AM | 2:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Coach has to take the yubikey but was assisting one teammate, Restart PDA, AVAYA, CITRIX |
| Bayhon, Katrina | 12/19/2025 | 12:39 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kick out of citrix, avaya issue, repull up all tools. Requested for callback |
| Viejo, Jerilee | 12/19/2025 | 10:00 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Assist her to change citrix and try to pull up PDA right away and get on ready |
| Salas, Ma Joyce | 12/19/2025 | 7:45 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Andojar, Ma Angeline | 12/19/2025 | 12:39 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer/PDA Error and Avaya issue |
| Lopez, Jocelyn | 12/18/2025 | 1:30 PM | 1:42 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Ibanez, Anacel | 12/19/2025 | 7:49 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bascos, Kyle | 12/19/2025 | 12:38 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on call and need to repull up tools again becasue i got kicked out of citrix and had a hard time opening my avaya |
| Sanguillosa, Rhea | 12/18/2025 | 1:30 PM | 1:43 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Disconnected while on lunch/Pull out tools |
| Ordines, Kent Lester | 12/19/2025 | 8:02 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Trinidad, Gio Enrico | 12/19/2025 | 12:38 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kick out of citrix, avaya issue, repull up all tools. Requested for callback |
| Torres, Maycel | 12/19/2025 | 12:36 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due to system issue, Avaya Freeze |
| Espolong, Kim Robert | 12/18/2025 | 1:15 PM | 1:48 PM | Avaya Issue - Freeze | avaya freeze pda error after lunch |
| Abanco, Nina May | 12/19/2025 | 7:51 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Candoleta, Janine Pearl | 12/19/2025 | 10:58 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kick out of citrix, avaya issue, repull up all tools while on chat |
| Lopez, Quibec | 12/18/2025 | 1:45 PM | 1:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | After break the citrix got disconnected |
| Murillo, Vanessa | 12/19/2025 | 7:39 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Murillo, Vanessa | 12/19/2025 | 11:40 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Batilaran, Frenzy Earl Sydney | 12/19/2025 | 12:11 AM | 12:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Server Unreachable/Citrix Froze |
| Potato, GBhe | 12/18/2025 | 1:49 AM | 2:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error |
| Villanueva, Harold | 12/19/2025 | 3:04 AM | 3:08 AM | No Audio - PDA/ other tools still functional | PDA Error |
| Salas, Ma Joyce | 12/19/2025 | 11:48 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Andrade, Tresha | 12/19/2025 | 10:57 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while assisting the customer/ Need to re-pull up the tools and Avaya issue |
| Lopez, Quibec | 12/18/2025 | 9:49 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | IMS0824830 |
| Trinidad, Angelika | 12/19/2025 | 10:55 PM | 11:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali Error while on call |
| Alabe, Jason | 12/19/2025 | 1:52 AM | 1:57 AM | Citrix Latency - Change Citrix Server | N/A |
| Tupas, Jastin | 12/19/2025 | 10:21 PM | 10:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch/ Need to re-pull up tools again |
| Ordines, Kent Lester | 12/19/2025 | 11:50 PM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 12/19/2025 | 11:55 PM | 12:11 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Declaro, Lalyn | 12/19/2025 | 8:38 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx on hold. I was able to speak to the cx but citrix suddenly disconnected. Tried to repull up only the spark tool in azure-NA citrix so I can check the possible phishing email received by the cx. Signed out again to repull up tools in LVS. |
| Besa, Mary Jane | 12/19/2025 | 12:06 PM | 12:18 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abrica, Apollo | 12/19/2025 | 10:00 PM | 10:05 PM | Citrix Latency - Change Citrix Server | TM failed to login on time due to citrix kicked out and latency |
| Abanco, Nina May | 12/19/2025 | 1:14 PM | 1:15 PM | Avaya Issue - Freeze | Avaya issue |
| Garcia, Christian Paul | 12/19/2025 | 1:45 AM | 1:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tondo, Melyn | 12/19/2025 | 9:18 PM | 9:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due to system issue, Citrix Freeze/Kicked out of Citrix/Repull up Tools again |
| Pinalba, Reybe | 12/19/2025 | 9:30 PM | 9:48 PM | Citrix Froze - CONTACTS DISCONNECTED | During the call the PDA errored while filing the case, afterward the avaya beeped and there's no response on the other line| Re-pull up Citrix and avaya. |
| Andojar, Ma Angeline | 12/19/2025 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due to system issue, Citrix Freeze/Kicked out of Citrix/Repull up Tools again |
| Beluso, Jhenice | 12/19/2025 | 1:22 AM | 1:25 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Torres, Maycel | 12/19/2025 | 8:35 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due to system issue, Avaya Freeze/Kicked out of Citrix/Repull up Tools again |
| Juarez, Andrei | 12/19/2025 | 3:20 AM | 3:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Tupas, Jastin | 12/19/2025 | 8:54 PM | 8:59 PM | No Audio - PDA/ other tools still functional | :I am not able to fully verified or pull up the cx account due tgo system issue. Citrix Droze and there is no audio available |
| Oquendo, Romel John | 12/19/2025 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Was explaining the refund that was issued to them but citrix froze while I was explaining and call eventually got disconnected |
| Bayhon, Katrina | 12/19/2025 | 8:38 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | I was about to file a dispute for a transaction but wasn't able to do so due to system issue. CITRIX FROZE AND DISCONNECTED |
| Trinidad, Gio Enrico | 12/19/2025 | 8:37 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE AND DISCONNECTED |
| Zante, Chim Neo | 12/19/2025 | 1:05 AM | 1:06 AM | Citrix Latency - Change Citrix Server | n/a |
| Batilaran, Frenzy Earl Sydney | 12/19/2025 | 8:10 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Server unreachable/citrix froze during call. I was writing an email for the seller since buyer called to return the item. I was about to get back to the cx when the screen froze and there was no audio. |
| Trinidad, Angelika | 12/19/2025 | 6:55 PM | 7:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Tupas, Jastin | 12/19/2025 | 6:14 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Audio Issue from the customer but the other tools are functioning. |
| Zante, Chim Neo | 12/19/2025 | 1:10 AM | 1:11 AM | No Audio - PDA/ other tools still functional | n/a |
| Algarne, Roby Jean | 12/19/2025 | 2:36 AM | 3:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch |
| Anisco, Jannah Gift | 12/19/2025 | 3:17 AM | 3:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Francisco, Nikka Patricia | 12/19/2025 | 2:59 AM | 3:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised the tm to endorse the call for callback |
| Celeste, Airene Mae | 12/19/2025 | 1:41 AM | 1:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deondo, Micah | 12/19/2025 | 2:08 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diaz, Frenmar | 12/19/2025 | 10:57 PM | 11:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue resolved, teammate was able to go back on ready. |
| Pancho, Ednamae | 12/19/2025 | 10:26 PM | 10:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a system issue getting kicked out while having call, lost audio to to restart citrix |
| Mercado, Rozeth | 12/19/2025 | 12:32 AM | 12:35 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | the issue was resolved. |
| Escalada, Johann Mikhail | 12/19/2025 | 2:27 AM | 2:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Pancho, Ednamae | 12/19/2025 | 5:50 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze PDA error after call need to restart citrix |
| Tulale, Mae Con | 12/19/2025 | 3:14 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call, can't hear cx, restart citrix. endorsed call for call back |
| Zapico, Rosario | 12/19/2025 | 1:59 AM | 2:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate was assisted by WF Rhayne |
| Valencia, Nieza Joy | 12/19/2025 | 3:47 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Formelos, Diana Joy | 12/19/2025 | 1:40 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was assisted by WF Rhayne |
| Manican, Joanna Len | 12/19/2025 | 1:32 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart Citrix and re pull-up tools. |
| Ambay, Anne Nicole | 12/19/2025 | 2:01 AM | 2:08 AM | Avaya Issue - Freeze | Teammate was assisted by WF Rhayne. |
| Frio, Denziel Marie | 12/17/2025 | 2:43 AM | 3:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | TM experienced a downtime during transfer of station after their break. Citrix didn't mirror need to reboot pc as the AVAYA is not pulling up as well and there's severe latency. |
| Oloroso, Mark Bryan | 12/19/2025 | 4:07 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Bacarro, Hanna Khate | 12/19/2025 | 4:07 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Condez, Rea Angelika | 12/02/2025 | 3:33 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had to pull up her tools again because she was kicked out of citrix while on an active call. |
| Magdaluyo, Claire Mae | 12/19/2025 | 3:15 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 3:15 3:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Cx not responding for more than 2 minutes stated ghost spiel drop call request CB. Account Number: 5606109719925444266 Pod Number/Letter: 20/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: EID :430142/ cmagdaluyo |
| Arojado, Jay Ann | 12/19/2025 | 3:50 AM | 3:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 3:50 AM - 3:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | PDA/DENALI Error Account Number: 19 Pod Number/Letter: G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Celino, Chriselle | 12/19/2025 | 1:33 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart tools that is affected by downtime. |
| Baure, Nika Jeane | 12/19/2025 | 4:01 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Call was endorsed for callback |
| Iglesias, Roldan | 12/19/2025 | 1:54 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was assisted by WF Allen , tm experience citrix froze |
| Isada, Ayessa | 12/19/2025 | 4:10 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lubrin, Mary Gwyneth | 12/19/2025 | 3:37 AM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. Need to restart citrix and all tools disappeared | IMS0825293 |
| Briones, Andrea Mean | 12/19/2025 | 4:11 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 12/19/2025 | 3:52 AM | 3:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Julian, Kristine Rose | 12/19/2025 | 3:44 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Celino, Ar Brian | 12/19/2025 | 4:04 AM | 4:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Catalan, Jowelyn | 12/19/2025 | 4:00 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/ CONTACT DISCONNECTED |
| Dizon, Arnel | 12/19/2025 | 3:33 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Magluyan, Grace Alondra Joy | 12/19/2025 | 2:42 AM | 2:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dellava, Angelica Mae | 12/19/2025 | 4:28 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dellava, Angelica Mae | 12/19/2025 | 12:30 AM | 12:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm was assisted by TL Encel |
| Bandellon, Razel Ann | 12/19/2025 | 3:18 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Capurcos, Joan | 12/19/2025 | 1:37 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and avaya and stamp on ready. |
| Abayon, Madge | 12/19/2025 | 1:35 AM | 2:04 AM | Avaya Issue - Freeze | teammate shows as not ready in CC Pulse the moment her avaya freezes but can still hear the customer on the other line and continue assisting it. I was attending our call listening session and one of our mentor (mentor maricar) approach eneterprise to ask for the yubikey and that time there is no available workforce which takes a few more minutes and after the yubikey is available teammate set up immediately. I did my thoruugh investigation and can confirm teammate reset up immediately after avaya freeze issue was resolved |
| Barrera, Bonnie Andrew | 12/19/2025 | 12:34 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Labayo, Maria Aizabelle | 12/19/2025 | 4:04 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate experience citrix froze which takes a couple of minutes before got kick out totally |
| Miranda, Kyle Heaven | 12/19/2025 | 4:28 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rance, Clem | 12/19/2025 | 10:00 PM | 10:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali not responding unable to ready on time | Problem with Citrix unable to login | Restart PC and tools. |
| Olisco, Francis John | 12/19/2025 | 11:33 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error and Citrix Disconnected while on Break | Needs to set up tools |
| Olmo, Lei Franzie Aira | 12/19/2025 | 4:25 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on cal |
| Buala, Kristine Grace | 12/19/2025 | 1:37 AM | 1:50 AM | Avaya Issue - Freeze | citrix froze and disconnected while on ready, need to pull up tools again| |
| Catalan, Jowelyn | 12/19/2025 | 4:39 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Acejo, Aljune Mike | 12/19/2025 | 1:43 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error while on call |
| Floro, Claire Jacynth | 12/19/2025 | 1:46 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio on call, the call is still running but no audio and Citrix froze |
| Empeno, Alleah Camille | 12/19/2025 | 4:35 AM | 4:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Rance, Clem | 12/19/2025 | 2:18 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx Disconnected Due To System Issue. |
| Mayo, Emie Rose | 12/19/2025 | 1:48 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call was disconnected. |
| Tondo, Joshua | 12/19/2025 | 2:15 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on break, need to pull up tools again| |
| Aniero, Mark Anthony | 12/19/2025 | 2:31 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, citrix and call got disconnected |
| Adodoli, Karl Howen | 12/19/2025 | 2:34 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Olisco, Francis John | 12/19/2025 | 3:42 AM | 3:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error and Citrix Disconnected | Needs to set up tools |
| Deocampo, Joemar | 12/19/2025 | 1:35 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to wait for Citrix to go back to its normal state. If tools were not functional he needs to restart or repull-up some tools. |
| Albay, Cymon | 12/19/2025 | 4:32 AM | 4:42 AM | Citrix Froze - CONTACTS DISCONNECTED | I had to restart and sign in again. |
| Tolentino, Realyn | 12/19/2025 | 4:47 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix, Restart PDA/ Reset-up Tools |
| Esparagoza, Shiela Mae | 12/19/2025 | 4:43 AM | 4:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Denosta, Aprilyn | 12/19/2025 | 3:21 AM | 3:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bengan, Aicyl | 12/19/2025 | 1:36 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esporma, Hannah Mae | 12/19/2025 | 1:46 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to wait for Citrix to go back to its normal state and restart the PDA and Avaya. |
| Espejo, Renalyn | 12/19/2025 | 4:10 AM | 4:13 PM | No Audio - PDA/ other tools still functional | Avaya froze call not disconnected. No audio provided ghost spiel. |
| Borda, Lourgene | 12/19/2025 | 1:50 AM | 2:00 AM | Avaya Issue - Freeze | Advised TM to restart Avaya and affected tools. |
| Azarcon, RJ Timothy | 12/19/2025 | 1:44 AM | 2:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised TM to restart PDA and Avaya. |
| Dela Cruz, Mary Joy | 12/19/2025 | 4:22 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged out , had to set up Avaya |
| Duno, Edgar Louise | 12/19/2025 | 4:15 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Let him pull up AZURE to cater the customer then let him restart and stamp on ready |
| Bocala, John Loyd | 12/17/2025 | 12:55 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Parohinog, Reynan | 12/19/2025 | 5:06 AM | 5:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/19/2025 | 4:32 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Escalada, Johann Mikhail | 12/19/2025 | 4:28 AM | 4:42 AM | Avaya Issue - Freeze | N/A |
| Discutido, Karen Grace | 12/17/2025 | 12:55 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while OBC | Kick out of Citrix and can no longer hear the cx on the other line | Restarted and re-pull up |
| Isada, Ayessa | 12/19/2025 | 5:11 AM | 5:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Pamati-an, John Lester | 12/19/2025 | 5:18 AM | 5:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Palomo, John Paul | 12/19/2025 | 3:35 AM | 3:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 3:35 PM - 3:48 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected / Cx has no response / Ghost Spiel Account Number: 5509004018819209529 Pod Number/Letter: 19/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Tulale, Mae Con | 12/19/2025 | 3:14 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 19, 2025 Start Time End Time: 3:14 - 03:27 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, can't hear cx, restart citrix Account Number: 1652452260075286749 - endorse for CB Pod Number/Letter: 19-B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen mtulale - 431971 |
| Arnaiz, Leandra Mae | 12/19/2025 | 5:39 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate was assisted by Coach Gavino as a rapid response |
| Marcelino, Joselle | 12/19/2025 | 3:48 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 03:48-03:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA DENALI ERROT AFTER Citrix Froze Account Number: 2035851407167260787 Pod Number/Letter: 17/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Dela Cruz, Kyle Christian | 12/19/2025 | 5:38 AM | 5:44 AM | Avaya Issue - Freeze | Citrix Froze and Avaya got freeze, rapid response activated by coach Gavino |
| Hermosisima, Maria Finah | 12/19/2025 | 4:21 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 04:21 AM to 04:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call. call was not disconnected, another call was receive but no account pulled. Account Number: 1465652161431345136 5324008716302412277 Pod Number/Letter: 22/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: EID :432389/ mhermosisima assisted by TL John |
| Escalada, Jacene Joy | 12/18/2025 | 1:53 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on call, lost audio need to restart citrix |
| Olanga, Jolimae | 12/19/2025 | 4:34 AM | 4:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: Dec 19, 2025 Start Time: 4:34AM End Time: 4:49AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Frozen screen and got kicked out from Citrix Account Number:2231365549173941469 Pod Number/Letter: 19|F Production Floor: 5thfloor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valle, Marchelle | 12/19/2025 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze contact disconnected, rapid response by coach Gavino |
| Sta Romana, Kimberley | 12/19/2025 | 5:45 AM | 5:50 AM | Avaya Issue - Freeze | Citrix Froze and Avaya Disconnected, rapid response by coach Gavino |
| Tenales, John Rey | 12/19/2025 | 2:50 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a down time during POD transfer. Citrix didn't mirror and keeps getting kicked out when logging. there's a successful login but the applications were not pulling up |
| Segundine, Jofrey | 12/19/2025 | 5:46 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | rapid response by coach gavin |
| Barnachea, Joanna Felisa | 12/19/2025 | 5:43 AM | 5:47 AM | Avaya Issue - Freeze | rapid response by coach Gavino Avaya issue |
| Bisnar, Ma Lucevie | 12/19/2025 | 10:05 PM | 10:10 PM | Avaya Issue - Freeze | Citrix froze, avaya error. |
| Villanueva, Gerlyn | 12/19/2025 | 10:05 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to pull-up tools and keeps on loading. Got an error in avaya. |
| Vista, Bernie | 12/19/2025 | 4:50 AM | 4:58 AM | No Audio - PDA/ other tools still functional | Teammate cannot hear the customer on the other line. AVAYA has been fixed but still, no audio from the customer. Advised to change station. |
| Bernas, Michael | 12/19/2025 | 5:42 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out from citrix rapid response by Coach gavino |
| Jore, Paul Vincent | 12/19/2025 | 5:43 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Logged out from Citrix. Call disconnected |
| Tuyay, Shantal | 12/19/2025 | 5:42 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restarted Citrix | pulled up all tools |
| Azarraga V, Joselito | 12/19/2025 | 5:06 AM | 5:50 AM | Citrix Latency - Change Citrix Server | TM experienced a downtime wherein tools for realtime tracking is not loading agter multiple attempts to change citrix server, reboot PC, restart citrix session. To not make it any longer, advise TM to endorse the tracking of account number to coach then go on ready. |
| Arconada, Eva | 12/19/2025 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to pull-up tools | PDA access denied |
| Azarcon, RJ Timothy | 12/19/2025 | 5:42 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate was assisted by Mentor Kimbert |
| Iglesias, Roldan | 12/19/2025 | 5:57 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | was assisted by Mentor Kimbert |
| Donato, Elizabeth | 12/19/2025 | 10:40 PM | 10:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to pull-up tools || All browsers loading. Advised to change Citrix and re-pull up tools. |
| Francisco, Patricia Ann | 12/19/2025 | 5:36 PM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Ghost spiel talking points was provided and endorsed the call for callback |
| Azarraga V, Joselito | 12/19/2025 | 12:35 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tools would not load / Restarting Citrix / Switched to multiple servers |
| Teodosio, Angelica | 12/19/2025 | 11:50 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and connection has been lost. tried to change citrix but other citrix are not loading. reboot PC. was able to log in to citrix. Repulled up VPN and AVAYA. was able to stamp on ready by 12:09 AM |
| Aguilar, Lovely | 12/19/2025 | 11:30 PM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Contact tracking keeps on loading, tried multiple citrix already. |
| Uadan Jr, Richard | 12/19/2025 | 5:57 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected (contact not disconnected) |
| Salgado, Bryan Steven | 12/19/2025 | 5:39 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Endorsed the call for callback |
| Villas, Neca | 12/19/2025 | 5:31 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm had to set up her tools again while on call |
| Duran, Louella | 12/19/2025 | 6:02 AM | 6:08 AM | Avaya Issue - Freeze | Avaya Error |
| Esparagoza, Shiela Mae | 12/19/2025 | 12:20 AM | 12:35 AM | Avaya Issue - Freeze | Citrix froze/Avaya error while assisting an inbound call 6064152058407278137. |
| Azarraga V, Joselito | 12/19/2025 | 12:35 AM | 1:00 AM | Citrix Latency - Change Citrix Server | Tools would not load / Restarting Citrix / Switched to multiple servers |
| Hermosisima, Zacharie James | 12/19/2025 | 4:39 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted the tm. |
| Casimero, Ma Jonaville | 12/19/2025 | 1:20 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/PDA error while on IBC with 5610361393628370015. Call got disconnected. Relaunched VPN, Avaya and PDA. |
| Alcos, Jenny | 12/19/2025 | 5:57 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error//citrix logged out |
| Majen, Jenylyn | 12/19/2025 | 2:10 AM | 2:18 AM | Avaya Issue - Freeze | The issue has been resolved. |
| Abrise, Fatima | 12/19/2025 | 6:09 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on Lunch. Restart tools. VPN: PHX |
| Discutido, Karen Grace | 12/19/2025 | 1:30 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on async | kickout of citrix | need to restart and repull up tools | contact disconnected |
| Artates, Gemma | 12/19/2025 | 5:41 AM | 5:58 AM | Avaya Issue - Freeze | Rapid response from direct support is present to assist teammate get back on ready immediately |
| Galleno, Mark | 12/19/2025 | 2:22 AM | 2:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Had to restart PC since icons are no longer clickable. |
| Daniel, Mark Jojit | 12/19/2025 | 6:11 AM | 6:17 AM | Avaya Issue - Freeze | Restart PDA /AVAYA |
| Protasio, Jay Paulo | 12/19/2025 | 5:45 AM | 6:09 AM | Avaya Issue - Freeze | teammate avaya extension shows log in to another place, ask assistance from TL encel and WF allen |
| Arconada, Eva | 12/19/2025 | 12:05 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on chat |
| Anisco, Jannah Gift | 12/19/2025 | 6:20 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Jamelarin, Uziel Ann | 12/19/2025 | 2:15 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze while on active call \ PDA denali went on error and contact disconnected - Limitation Inquiry helping cx to appeal asking for POI but call disconnected |
| Formelos, Diana Joy | 12/19/2025 | 4:30 AM | 4:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | the issue has been resolved. |
| Arroyo, Jevine France | 12/19/2025 | 3:10 AM | 3:20 AM | Citrix Latency - Change Citrix Server | Changed POD station from 4-G to 28-A. Unable to login to Citrix. Restarted Citrix. All tools disconnected. Pulled up Denali and stamped on ready by 03:20 AM |
| Bunol, Alvin Joshua | 12/19/2025 | 11:55 PM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Teodosio, Angelica | 12/19/2025 | 3:20 AM | 3:35 AM | Citrix Latency - Change Citrix Server | Changed station from 4b to 28F |
| Tayco, Khevin | 12/19/2025 | 5:42 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 1947671680524672345Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Miranda, Kyle Heaven | 12/19/2025 | 12:25 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Villanueva, Gerlyn | 12/19/2025 | 3:25 AM | 3:45 AM | Citrix Latency - Change Citrix Server | Transfer station |
| Atiga, Jessa | 12/19/2025 | 2:10 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Vista, Bernie | 12/19/2025 | 1:55 AM | 2:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went error |
| Atiga, Jessa | 12/19/2025 | 6:02 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Donato, Elizabeth | 12/19/2025 | 3:30 AM | 3:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Changed station |
| Beluso, Jhenice | 12/19/2025 | 5:25 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Vista, Bernie | 12/19/2025 | 3:30 AM | 3:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA keep on loading l tm use other ciitrix but still the same l tm needs to restart PC l tm pulled up all |
| Aguilar, Lovely | 12/19/2025 | 3:25 AM | 3:50 AM | Citrix Latency - Change Citrix Server | PDA keep on loading l tm use other ciitrix but still the same l tm needs to restart PC l tm pulled up all |
| Galleno, Mark | 12/19/2025 | 6:24 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a downtime while on call got kicked out of citrix. Delivered ghost spiel. Set tools again |
| Casimero, Ma Jonaville | 12/19/2025 | 3:20 AM | 3:55 AM | Citrix Latency - Change Citrix Server | Change POD from 12-B to 23-E. Unable to log back in to Citrix. Avaya is taking so long to be pulled up. Reported to WF Allen. Reboot PC and Relaunched VPN and Avaya. Cloud Reset and re-pulled tools being monitored by WF. Ask for ticket number as well. Stamp lunch after. |
| Virgo, Jeniebabes | 12/19/2025 | 3:30 AM | 4:00 AM | Citrix Latency - Change Citrix Server | Change station. Attempted to login but was rerouted to restart citrix. Click restart, re login again, pull up all tools, wait for the tools to reload, as it keeps on loading. Then pull up PDA and stamp on lunch. |
| Tariao, John David | 12/19/2025 | 4:44 AM | 5:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | the issue has been resolved. |
| Alojado, Geoven | 12/19/2025 | 2:19 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist him to finish the customer, then restart all the tools and let him stamp ready again |
| Diestro, John Isaac | 12/19/2025 | 5:32 AM | 5:10 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Azarraga V, Joselito | 12/19/2025 | 3:35 AM | 4:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Transferred Station || Tools and PDA would not pull up || Right before Lunch |
| Candelario, Jenesa | 12/19/2025 | 2:04 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart avaya and pda once citrix is no longer stuck. |
| Lariza, Angelica | 12/19/2025 | 3:33 AM | 3:53 AM | Citrix Latency - Change Citrix Server | Transferred Station || Avaya would not pull up |
| Basas, Gerlyn | 12/19/2025 | 4:47 AM | 5:20 AM | Citrix Latency - Change Citrix Server | unable to pull up all request tracker including boost resolve, request tracker, escalation tracker. Reported to TL Fred and TL Grace. Advise to stamp on logout while on lunch. Advised to sign out to citrix and do cloud reset. Relogged in again after cloud reset. Attempt to pull up tracker again, but still keeps on loading, reported to WF Allen, and fix the issue, then tracker was now showing up. Pull up PDA stamp on logout and stamp back to ready. |
| Olivas, Johanna | 12/19/2025 | 5:33 AM | 5:43 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Virgo, Jeniebabes | 12/19/2025 | 4:57 AM | 5:18 AM | Citrix Latency - Change Citrix Server | Unable to pull up all request tracker including boost resolve, request tracker, escalation tracker. Reported to TL Fred and coach Grace. Advise to stamp on logout while on lunch. Advised to sign out to citrix and do cloud reset. Relogged in again after cloud reset. Attempt to pull up tracker again, but still keeps on loading, reported to WF Allen, and fix the issue, then tracker was now showing up. Pull up PDA stamp on logout and stamp back to ready. |
| Procalla, Vincent Albert | 12/19/2025 | 5:42 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Formelos, Diana Joy | 12/19/2025 | 5:33 AM | 5:43 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Alvero, Eleandro | 12/19/2025 | 2:42 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to wait for Avaya since it can take time to launch. While waiting repull-up other tools. |
| Azarcon, RJ Timothy | 12/19/2025 | 6:16 AM | 6:18 AM | Citrix Latency - Change Citrix Server | latency issue |
| Buala, Kristine Grace | 12/19/2025 | 5:46 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA DENALLI ERRROR WHILE GETTING BACK FROM LUNCH |
| Arrobang, Juliena Rose | 12/19/2025 | 5:42 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Jamelarin, Uziel Ann | 12/19/2025 | 3:43 AM | 3:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali went error while on active call, call suddenly disconnected. Change Station |
| Basas, Gerlyn | 12/19/2025 | 3:27 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change POD from 11-D to 23-E. Unable to log back in to Citrix. Avaya is taking so long to be pulled up. Reported to WF Allen. Reboot PC and Relaunched VPN and Avaya. Cloud Reset and re-pulled tools being monitored by WF. Ask for ticket number as well. Stamp lunch after. |
| Daliva, Rinalin | 12/19/2025 | 5:33 AM | 5:55 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Deslate, Krezzel | 12/19/2025 | 5:40 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze and pda error- citrix kick out- all tools removed -while on lunch |
| Bisnar, Ma Lucevie | 12/19/2025 | 3:52 AM | 4:03 AM | Avaya Issue - Freeze | Citrix froze, avaya error. Need to change station |
| Quinton, Quenne | 12/19/2025 | 5:39 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch / Had to restart all tools |
| Bisnar, Ma Lucevie | 12/19/2025 | 2:02 AM | 2:13 AM | Avaya Issue - Freeze | Citrix froze, avaya error. |
| Aurelio, Jen Rose | 12/19/2025 | 5:33 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Liganzon, John Loren | 12/19/2025 | 5:36 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Floro, Claire Jacynth | 12/19/2025 | 5:41 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix after lunch |
| Duabe, Danica Faye | 12/19/2025 | 3:24 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Changed Station from 5E to 23F as advised by WF. Citrix didn't mirror. restarted session then set up tools |
| Acejo, Aljune Mike | 12/19/2025 | 5:48 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze and PDA/Denali Error after lunch |
| Alvero, Eleandro | 12/19/2025 | 6:38 AM | 6:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to repull-up tools that got affected. Assist customer while pulling up tools. |
| Estialbo, Rochilyn Joy | 12/19/2025 | 6:21 AM | 6:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | the issue has been resolved |
| Mayo, Emie Rose | 12/19/2025 | 5:48 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and Avaya was disconnected while on ready. |
| Algoso, Kyla Joy | 12/19/2025 | 5:45 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced a downtime during lunch. Citrix froze, PDA error |
| Mercado, Rozeth | 12/19/2025 | 4:29 AM | 4:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | the issue has been resolved. |
| Lingco, Rollene | 12/19/2025 | 3:00 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected and kicked out while on call | need to restart the citrix and pull up tools again | encountered delayed pulling up tools |
| Ledesma, John Patrick | 12/19/2025 | 5:33 AM | 5:43 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Tondo, Joshua | 12/19/2025 | 5:43 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze and disconnected while on Lunch, need to pull up tools again| |
| Rance, Clem | 12/19/2025 | 6:05 AM | 6:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Freeze | PDA Error | Restart Tools |
| Rescate, Paul Jensen | 12/19/2025 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Majen, Jenylyn | 12/19/2025 | 5:33 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Honrado, Kristel Danielle | 12/19/2025 | 6:45 AM | 7:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a downtime from 5:39 AM, already stamped on pending lunch, citrix got kicked out but the call is still on Avaya until 6:45. call got disconnected. TM restarted citrix when get back from lunch. |
| Fajardo, Jayshell | 12/19/2025 | 1:39 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to repull-up tools again. Put note on the account and endorse for callback |
| Ambay, Anne Nicole | 12/19/2025 | 5:45 AM | 6:03 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Diaz, Frenmar | 12/19/2025 | 5:47 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Tambong, Levi | 12/19/2025 | 5:54 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Demandaco, Cristy | 12/19/2025 | 3:35 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart avaya since citrix is fine after it got stuck/froze. |
| Ebuna, Ckim Wesley | 12/19/2025 | 5:40 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Abool, Mary Gloden | 12/19/2025 | 5:37 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Delfin, Vanneza | 12/19/2025 | 7:08 AM | 7:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM changed station |
| Fiecas, Peache | 12/19/2025 | 5:42 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Magbanua, Ailyn | 12/19/2025 | 3:01 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Contacts Disconnected |
| Resurreccion, Rodel John | 12/19/2025 | 2:57 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect. |
| Abajar, Allysa | 12/19/2025 | 5:51 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Bocala, John Loyd | 12/19/2025 | 7:13 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experience a citrix froze while on call. |
| Bernas, Michael | 12/19/2025 | 7:17 AM | 7:20 AM | Avaya Issue - Freeze | AVAYA ISSUE |
| Iguin, Harlyn Mae | 12/19/2025 | 3:15 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. |
| Candido, Rhea Mae | 12/19/2025 | 7:15 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a system down time while on ready restarted citrix |
| Nadate, Jonnabell | 12/19/2025 | 4:06 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on Break |
| Resurreccion, Rodel John | 12/19/2025 | 4:18 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on Break |
| Arconada, Eva | 12/19/2025 | 7:13 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze while on ready. restarted citrix |
| Castro, Nyl John | 12/19/2025 | 5:36 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Ticket Number: IMS0825252Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. After the call, the teammate had difficulty with Pulling his AVAYA because it was taking too long (>10 minutes had already passed and AVAYA still hasn't pulled up) and was receiving an error "Log In Failed" when connecting to VPN. We had to Restart his PC. I asked assistance from Coach Encel and WF Allen. |
| Ariaga, Trixie | 12/19/2025 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call but then cx disconnected |
| Parreno, Mark Anthony | 12/19/2025 | 5:50 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Peral Jr, Teodolfo | 12/19/2025 | 5:52 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Discutido, Karen Grace | 12/19/2025 | 7:12 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime while on call. Citrix kicked out finished the call then restarted citrix |
| Estrella, Joyce | 12/19/2025 | 5:43 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Teodosio, Angelica | 12/19/2025 | 7:16 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime during chat. responded to chat first then restart PDA |
| Cadigal, Christopher | 12/19/2025 | 5:37 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Esporma, Hannah Mae | 12/19/2025 | 1:46 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Marcelo, Johoney | 12/19/2025 | 4:25 PM | 4:27 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Arroyo, Jevine France | 12/19/2025 | 7:13 AM | 7:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready at 07:13 AM. Disconnected VPN to avoid being kicked out from Citrix then signed in to VPN again but unable to sign in to Avaya and it disconnected at 07:15 AM then received guest chat. Repulled up Avaya and was able to sign in at 07:16 AM continued assisting guest chat. Cx left the conversation and ended message at 07:22 AM then immediately stamped on ready |
| Almasol, Shaira Rose | 12/19/2025 | 5:16 AM | 5:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze cannot hear cx, Citrix kicked out and restart Citrix. |
| Resurreccion, Rodel John | 12/19/2025 | 7:34 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Magdaluyo, Claire Mae | 12/19/2025 | 7:20 AM | 7:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM experienced a citrix kicked out while on call. restarted citrix after |
| Marcelo, Johoney | 12/19/2025 | 4:11 AM | 4:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Equinan, Jelame | 12/19/2025 | 5:32 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bautista, Ma Margil | 12/19/2025 | 2:40 AM | 2:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and was kicked| unable to hear response from cx| Had to restart Citrix, AVAYA and PDA. |
| Cartujano, David | 12/19/2025 | 5:29 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abrica, Apollo | 12/19/2025 | 6:03 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and had to pull it up again. Teammate has an active call. |
| Dayalo, Czarina Joy | 12/17/2025 | 6:15 AM | 7:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM experience a downtime. citrix kicked out due to planned maintenance. Can't login after multiple attempts. Advised Tm to take her lunch w/o stamping to PDA to adhere the schedule then set up again when she gets back. Restarted citrix session |
| Iguin, Harlyn Mae | 12/19/2025 | 7:29 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX DISCONNECTED WHILE ON LUNCH |
| Colesio, Edberg | 12/19/2025 | 4:08 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze while on call. Teammate was kicked out from citrix so teammate needs to pull-up another citrix and set his PDA again. Call was not disconnected. |
| Arboleda Jr, Arnel | 12/19/2025 | 5:30 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Torre, Kin Bryan | 12/19/2025 | 4:24 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze while on call. Teammate was kicked out from citrix. Teammate need to set up his citrix and tools to continue assisting the customer and then his PDA after the call. |
| Alabe, Jason | 12/19/2025 | 5:52 AM | 5:56 AM | Citrix Latency - Change Citrix Server | N/A |
| Esporma, Hannah Mae | 12/19/2025 | 5:49 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delos Santos, Hubert Clifford | 12/19/2025 | 6:38 AM | 6:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected PDA error |
| Viejo, Jerilee | 12/19/2025 | 6:10 AM | 6:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restart PDA /AVAYA loading |
| Berry, Jean | 12/19/2025 | 5:36 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected need to set up again. |
| Macaculop, Chona | 12/19/2025 | 5:45 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Olisco, Divine | 12/19/2025 | 5:44 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 12/19/2025 | 6:24 AM | 6:33 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magbanua, Ailyn | 12/19/2025 | 7:33 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX DISCONNECTED WHILE ON LUNCH |
| Valencia, Nieza Joy | 12/19/2025 | 7:56 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Froze // error |
| Donato, Elizabeth | 12/19/2025 | 7:28 AM | 7:36 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on ready at 07:28 AM another call came in but ghost call.disconneced VPN and re login again successfully at 07:36 AM |
| Macaculop, Chona | 12/19/2025 | 1:43 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Algarne, Roby Jean | 12/19/2025 | 6:40 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrrix Freeze // kicked out |
| Celeste, Airene Mae | 12/19/2025 | 5:43 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Bordan, Rielyn Mae | 12/19/2025 | 7:16 AM | 7:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected by pda |
| Duabe, Danica Faye | 12/19/2025 | 7:27 AM | 7:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze 07:27 AM during IBC, cx is on hold. PDA error, was able to continue assisting Cx until 07:39 AM. Call DC while assisting Cx: 5335310189876468886, restarted PDA. |
| Garcia, Christian Paul | 12/19/2025 | 5:50 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ocana, Keth David | 12/19/2025 | 7:35 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Casimero, Ma Jonaville | 12/19/2025 | 7:45 AM | 7:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on IBC with 6060215404607505566. Call got disconnected. PDA on ready but Avaya has active call unable to end it. Reported to WF Allen. Forced quit Avaya and PDA. Relaunched Avaya (taking time to load) and PDA and stamp ready. |
| Badillo, Bernard Luis | 12/19/2025 | 5:52 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 12/19/2025 | 5:43 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bengan, Aicyl | 12/19/2025 | 5:41 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 12/19/2025 | 3:48 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Julian, Kristine Rose | 12/19/2025 | 5:54 AM | 6:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dizon, Arnel | 12/19/2025 | 7:35 AM | 7:40 AM | No Audio - PDA/ other tools still functional | n/a |
| Matutina, Jovilyn | 12/02/2025 | 6:05 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Espinosa Jr, Mervin | 12/19/2025 | 2:39 AM | 2:47 AM | Avaya Issue - Freeze | Advised Tm to pull up tools while waiting for the avaya to load. |
| Esportuno, John Paul | 12/19/2025 | 7:30 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/19/2025 | 7:28 AM | 7:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celino, Ar Brian | 12/19/2025 | 8:06 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Catalan, Jowelyn | 12/19/2025 | 8:05 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA issue |
| Briones, Andrea Mean | 12/19/2025 | 8:10 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cordova, Jayvin | 12/19/2025 | 7:56 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Froze // Call disconnected // Citrix closed |
| Isada, Ayessa | 12/19/2025 | 8:10 AM | 8:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Pamati-an, John Lester | 12/19/2025 | 8:16 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bunol, Alvin Joshua | 12/19/2025 | 7:14 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Bergorio, Vivian | 12/19/2025 | 4:32 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to pull-up tools again. |
| Baure, Nika Jeane | 12/19/2025 | 8:03 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Dongie | 12/19/2025 | 7:27 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Deocampo, Kelvin James | 12/19/2025 | 8:27 AM | 8:32 AM | No Audio - PDA/ other tools still functional | tm did a ghost spiel. no audio. |
| Bacarro, Hanna Khate | 12/19/2025 | 8:15 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected: contact not disconnected but cannot hear the cx anymore: ghost spiel |
| Oloroso, Mark Bryan | 12/19/2025 | 8:26 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/ CONTACT DISCONNECTED |
| Abayon, Madge | 12/19/2025 | 1:35 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and other tools affected. Leave note to acc. Wait for avaya to load and stamp on ready. |
| Bandellon, Razel Ann | 12/19/2025 | 7:15 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Juarez, Andrei | 12/19/2025 | 7:25 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Labrador, Rachel | 12/19/2025 | 7:25 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected vpn disconnected contacts not diconnected no audio after |
| Celino, Chriselle | 12/19/2025 | 5:48 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to repull-up tools made sure that the TM logs in asap. |
| Zante, Chim Neo | 12/19/2025 | 7:29 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Nadate, Jonnabell | 12/19/2025 | 8:06 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze while on call. The call was not disconnected. |
| Osano, Jhenaline | 12/19/2025 | 8:20 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on ready. Teammate was kicked out from citrix and she needs to set up her citrix again. |
| Marcelo, Johoney | 12/19/2025 | 8:17 AM | 8:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Teammate was kicked out from citrix but the call was not disconnected. |
| Bergorio, Vivian | 12/19/2025 | 8:38 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate reported that her citrix froze while she's on call | validated and assisted customer. |
| Encina, Felix John | 12/19/2025 | 6:38 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix, pull-up tools while waiting for avaya to launch. |
| Graciadas, John Wilbert | 12/19/2025 | 5:45 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and log in immediately, |
| Aravejo, Shelomith | 12/19/2025 | 8:30 AM | 8:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call and Citrix got disconnected. |
| Buhayo, Neil | 12/19/2025 | 8:32 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and while on call | call disconnected |
| Alojado, Geoven | 12/19/2025 | 8:50 AM | 8:55 AM | Citrix Froze - CONTACTS DISCONNECTED | tm encountered a system issue. no audio. |
| Chu, Kenny Lloyd | 12/19/2025 | 8:31 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and while on call | call disconnected |
| Gade, Micah Pearl Lyne | 12/19/2025 | 8:30 AM | 8:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on ready | received PDA eror notice—restarted PDA and AVAYA |
| Alayon, Alyn Joy | 12/19/2025 | 8:20 AM | 8:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze for quite a while /VPN Automatically Disconnected/ Reconnected. Got Kicked Out of Citrix Had to re launched Citrix and re pull up tools. VPN took so long to pull. |
| Mendoza, Ivie | 12/19/2025 | 7:39 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart citrix and re-pull up tools while waiting for others tools to launch. |
| Bajande, Jemima | 12/19/2025 | 3:24 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Contacts disconnected |
| Escalada, Johann Mikhail | 12/19/2025 | 8:30 AM | 8:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Avaya and PDA. While waiting for avaya, pull up tools. |
| Matutina, Jovilyn | 12/19/2025 | 8:05 AM | 8:22 AM | Avaya Issue - Freeze | N/A |
| Demandaco, Cristy | 12/19/2025 | 3:35 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix freeze receive new call ghost spiel provided no call on PDA but call still on Avaya cannot end call. WF rhayne adv me to quit the Avaya pend logged out on PDA. have to pull out avaya again |
| Flotildes, Realyn | 12/19/2025 | 3:15 AM | 3:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 3;15 AM 3:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call. call was not disconnected 30 minutes on the first call. another call was receive but no account pulled. restart citrix and set up tools again. Account Number: 5583464919775808097 Pod Number/Letter: 18/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: EID :430580/ rflotildes assisted by coach grace |
| Bueno, Patricia Nicole | 12/19/2025 | 4:05 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected |
| Binag, Roxan Joy | 12/19/2025 | 4:06 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Lost audio so I initiated ghost spiel and disconnected the call. |
| Tenales, John Rey | 12/19/2025 | 2:50 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 02:50 AM to 03:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call. call was not disconnected, another call was receive but no account pulled. Account Number: Pod Number/Letter: 23/D Production Floor: 5th floor VPN Used: PHX Assisted by Allen |
| Abong, Lester John | 12/19/2025 | 4:10 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected |
| Honrado, Kristel Danielle | 12/19/2025 | 6:45 AM | 7:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/19/2025 Start Time End Time: 6:45 AM - 7:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze| Citrix Disconnected | had to set up Citrix after lunch. Account Number: 1595247653778468840 Pod Number/Letter: 17/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted By: WF Allen |
| Arevalo, Jolina | 12/19/2025 | 8:25 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citriz froze while on call and then she was kicked out from it. Call was not disconnected. |
| Fajardo, Jayshell | 12/19/2025 | 1:39 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected |
| Tulale, Mae Con | 12/19/2025 | 7:14 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 19, 2025 Start Time End Time: 7:14 - 7:16 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froz while on call, cx disconnected the call Account Number: 2301240212957091185 - endorse for CB Pod Number/Letter: 19-B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Didulo, Liezel | 12/19/2025 | 4:06 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Audio went back and continued the call. |
| Torre, Kin Bryan | 12/19/2025 | 8:25 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze while on call and he was kicked out but the call was not disconnected. Teammate assisted the customer resolve the concern but the after the call was ended teammate receive another call. |
| Arojado, Jay Ann | 12/19/2025 | 7:44 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 19, 2025 Start Time End Time: 7:44 am - 7:55 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, citrix disconnected ,call got disconnected Account Number: 2136912927785388831 - endorsed for call back Pod Number/Letter: 19-G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania jaarojado | 432612 |
| Alayon, Alyn Joy | 12/19/2025 | 4:17 AM | 4:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze for quite a while /VPN Automatically Disconnected/ Reconnected. Advised to wait then instead go Outside Citrix to Disconnect VPN. Got Kicked Out of Citrix of Citrix After. Had to re launched Citrix and re pull up tools. VPN took so long to pull. |
| Dellava, Angelica Mae | 12/19/2025 | 8:30 AM | 8:39 AM | Avaya Issue - Freeze | N/A |
| Gade, Micah Pearl Lyne | 12/19/2025 | 4:27 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while the call is on hold and citrix got disconnected | finished assisting the customer and pulled up all tools in citrix then stamped on break |
| Bajande, Jemima | 12/19/2025 | 4:34 AM | 4:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error, Contacts disconnected |
| Pamati-an, John Lester | 12/19/2025 | 9:12 AM | 9:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised the tm to endorse the call for callback |
| Aravejo, Shelomith | 12/19/2025 | 4:27 AM | 4:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call and Citrix got disconnected. |
| Aravejo, Shelomith | 12/19/2025 | 4:51 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/denali error while on break. |
| Tulale, Mae Con | 12/19/2025 | 8:07 AM | 8:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 19, 2025 Start Time End Time: 8:07 - 8:12 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on break Account Number: 2301240212957091185 - endorse for CB Pod Number/Letter: 19-B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arojado, Jay Ann | 12/19/2025 | 8:10 AM | 8:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 19, 2025 Start Time End Time: 8:10 am -8:15 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error when I was about to go on ready Account Number: none Pod Number/Letter: 19-G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania jaarojado | 432612 |
| Ombega, Joey | 12/19/2025 | 5:17 AM | 5:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error while on call |
| Bergorio, Vivian | 12/19/2025 | 4:44 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from citrix while on break |
| Chu, Kenny Lloyd | 12/19/2025 | 4:31 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and call was not disconnected | assisted cx with no citrix |
| Pinaroyo, Rica Mae | 12/19/2025 | 4:05 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |contact not disconnected |
| Demandaco, Cristy | 12/19/2025 | 7:50 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | while on lunch citrix disconnected |
| Cabantugan, Herjie | 12/20/2025 | 9:53 AM | 9:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Degala, Jeanette | 12/18/2025 | 8:30 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected vpn disconnected contacts not diconnected no audio after |
| Empeno, Alleah Camille | 12/19/2025 | 8:11 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix dc while on call |
| Dela Cruz, Mary Joy | 12/19/2025 | 8:26 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / no audio / pda denali error / |
| Taladtad, Jelly Ann | 12/19/2025 | 8:15 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | no audio /call not disconnected/ vpn and citix disconnected |
| Matutina, Jovilyn | 12/19/2025 | 10:00 AM | 10:03 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esteban, Janelle | 12/19/2025 | 10:29 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Olanga, Jolimae | 12/19/2025 | 8:34 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 19, 2025 Start Time End Time: 8:34AM-8:36AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Account Number: 1765515722910577267 Pod Number/Letter: 19-F Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Honrado, Kristel Danielle | 12/19/2025 | 9:41 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 9:41 AM - 10:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze| Citrix Disconnected |During call up until end shift. Account Number: 1703444749592284613 | 1513447764685984929 Pod Number/Letter: 17/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted By: Coach Grace |
| Marcelino, Joselle | 12/19/2025 | 9:29 AM | 9:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/19/2025 Start Time End Time: 09:29-43AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA DENALI ERROT AFTER Citrix Froze, no response from cx and got a chat after while in error Account Number: 6089479476929461365/1155774773123106367 Pod Number/Letter: 17/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Cabantugan, Herjie | 12/19/2025 | 11:45 AM | 11:49 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Cabantugan, Herjie | 12/20/2025 | 11:45 AM | 11:49 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Degala, Kent Lemuel | 12/20/2025 | 12:20 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Degala, Kent Lemuel | 12/20/2025 | 7:20 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Detorio, Mc Varry | 12/19/2025 | 5:59 PM | 6:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Llegue, Bench Rhamsey | 12/19/2025 | 6:07 PM | 6:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Briones, Lorrie Miles | 12/19/2025 | 7:35 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Cartujano, Ace Joseph | 12/19/2025 | 7:30 PM | 7:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Bacas, Maxine Rose | 12/19/2025 | 7:46 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF MOLLIE |
| Practisala, Pearly Ann | 12/19/2025 | 7:39 PM | 7:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Sheeva |
| Agana, Glendalyn | 12/19/2025 | 7:40 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Altamea, Stella Marie | 12/19/2025 | 7:40 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Altamea, Stella Marie | 12/19/2025 | 7:40 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Alsagon, Loriely Anne | 12/19/2025 | 7:49 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Cortes, Jd Grace | 12/19/2025 | 7:40 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Barrios, Michael | 12/19/2025 | 8:09 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 12/19/2025 | 8:08 PM | 8:12 PM | Avaya Issue - Freeze | Assisted By: Coach Sheeva |
| Artates, Micha Ella | 12/19/2025 | 8:08 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Detorio, Mc Varry | 12/19/2025 | 9:25 PM | 9:35 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Sheeva |
| Briones, Lorrie Miles | 12/19/2025 | 11:36 PM | 11:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 12/19/2025 | 11:37 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Mollie |
| Bacas, Maxine Rose | 12/19/2025 | 11:44 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Cartujano, Ace Joseph | 12/19/2025 | 11:37 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Artates, Micha Ella | 12/19/2025 | 11:37 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Patron, Precious Kaye | 12/19/2025 | 11:38 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Falco, Maeriluz | 12/20/2025 | 4:24 PM | 4:40 PM | No Audio - PDA/ other tools still functional | Avaya and tele connector issue cx can't hear me already restart Avaya still the same on the second call. Assisted by WF mollie advice to change station. Restarting all tools and set up again. |
| Obafial, Mark Gyzzynn | 12/19/2025 | 12:36 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Alsagon, Loriely Anne | 12/19/2025 | 11:49 PM | 11:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Sheeva |
| Cortes, Jd Grace | 12/19/2025 | 11:41 PM | 11:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Aguilar, Reyla Jean | 12/20/2025 | 5:33 PM | 5:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Altamea, Stella Marie | 12/19/2025 | 11:40 PM | 11:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Adonay, Lorena | 12/20/2025 | 4:22 PM | 4:38 PM | No Audio - PDA/ other tools still functional | NO audio for 2 consecutive calls/need to change station 2x because of Avaya issue |
| Biclar, Andreia Sacci | 12/20/2025 | 5:40 PM | 5:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Barzanas, Irene | 12/20/2025 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Changing error states while trying to go on ready |
| Alejandro, Crisnavel | 12/19/2025 | 11:50 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/kick out citrix re pull up tools |
| Practisala, Pearly Ann | 12/19/2025 | 11:42 PM | 11:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva and Mollie |
| Dangan, Jade | 12/19/2025 | 12:08 PM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: TL Mollie |
| Peremne, Tanya Kyle | 12/19/2025 | 11:50 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | CONTACTS DISCONNECTED/kick out citrix re pull up tools |
| Alejandro, Crisnavel | 12/19/2025 | 11:56 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Valsote, Shaira | 12/19/2025 | 11:48 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while talking to collections team. Disconnected from citrix. Denali error |
| Martus, Feleah Mae | 12/19/2025 | 11:50 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Barroa, Cyrene | 12/19/2025 | 11:32 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on Break and citrix kick out and VPN disconnected |
| Gan, Mikael Van | 12/19/2025 | 11:46 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | : citrix froze while one break and I had to repull-up everything again |
| Nuguid, John Carlo | 12/19/2025 | 11:48 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Gallardo, Kian Jan | 12/19/2025 | 11:48 PM | 11:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | : Citrix Froze while on Break needed to VPN disconnected |
| Cahilig, Raven Roe | 12/20/2025 | 5:03 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | EID: 429847 NTID: racahilig Time: 5:03 - 5:04 PM Reason: citrix froze while on call and got disconnected Ticket #: AN: 2201255826255807673 POD # / Letter: 37-A VPN Used: PHX |
| Polvorosa, Trezia Mae | 12/20/2025 | 6:04 PM | 6:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| De Jose, Jan Cedrex | 12/20/2025 | 6:10 PM | 6:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Rubio, Mary Ann | 12/20/2025 | 6:33 PM | 6:36 PM | Citrix Froze - CONTACTS DISCONNECTED | NA/Citrix froze while on call and got disconnected |
| Diama, Joana Marie | 12/20/2025 | 7:29 PM | 7:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix Froze - Contacts Disconnected |
| Alcazaren, Mark Arvie | 12/20/2025 | 7:35 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Lamayo, Alvin | 12/20/2025 | 4:55 PM | 5:02 PM | No Audio - PDA/ other tools still functional | N/A |
| Ponsaran, Girlie | 12/20/2025 | 7:41 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 12/20/2025 | 7:37 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Eslaban, Jose Leo | 12/20/2025 | 7:42 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Sabolbora, Angel Gennie | 12/20/2025 | 7:52 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Demi Florea Jimera |
| Dap-og, Florence | 12/20/2025 | 7:56 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Demi Florea Jimera |
| Bernas, John Vincent | 12/20/2025 | 7:51 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while call is on call, citrix freeze not disconnected | call disconnected the call. Endorsed for call back |
| Martus, Feleah Mae | 12/19/2025 | 10:45 PM | 10:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No Audio |
| Paulo, Pauline | 12/19/2025 | 10:20 PM | 10:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Castro, Harvey Nicolai Andrew | 12/19/2025 | 10:15 PM | 10:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Ang, Princess | 12/20/2025 | 6:15 PM | 6:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid// PDA Error while on lunch |
| Bernas, John Vincent | 12/19/2025 | 9:41 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while call is on chat, kkicked out of citrix after citrix freeze | restart PC and repull up tools again |
| Obafial, Mark Gyzzynn | 12/19/2025 | 8:05 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Alejandro, Crisnavel | 12/19/2025 | 8:05 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Arandez, Christian Van | 12/20/2025 | 7:46 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix freeze while on chat | need to finish chat session before pulling up denali and avaya |
| Peremne, Tanya Kyle | 12/19/2025 | 7:57 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACTS NOT DISCONNECTED / Received 3 consecutive |
| Habulan, Nicole | 12/19/2025 | 7:57 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Sobredo, Mark Bryan | 12/20/2025 | 7:46 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix Froze - Contacts Disconnected |
| Flores, Angelica | 12/20/2025 | 7:40 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Diocena, Karl Vincent | 12/20/2025 | 8:33 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze while cx on the other line | call was disconnected |
| Obafial, Mark Gyzzynn | 12/19/2025 | 4:18 PM | 4:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Alovera, Rosalie | 12/20/2025 | 7:40 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze, audio disconnected, did ghost spiel |
| Duatin, Marbee Darryl | 12/20/2025 | 7:45 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // Citrix froze. need to disconnect Avaya due its frozen and could not be clicked. no audio. |
| Acevedo, Maria Therese Anne | 12/20/2025 | 8:41 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Paulo, Pauline | 12/19/2025 | 6:17 PM | 6:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Gallardo, Kian Jan | 12/19/2025 | 7:48 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Chat and was kicked out was able to repull up Citrix instantly using LVS |
| Nuguid, John Carlo | 12/19/2025 | 7:51 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Valsote, Shaira | 12/19/2025 | 7:49 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze. Denali error |
| Gan, Mikael Van | 12/19/2025 | 7:51 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while cx ahs been disconnected/ kick out and re pull-up tools |
| Barroa, Cyrene | 12/19/2025 | 7:51 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Froze - CONTACTS DISCONNECTED |
| Martus, Feleah Mae | 12/19/2025 | 7:48 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Altamia, Margie Ann | 12/20/2025 | 7:50 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while in outbound call, citrix freeze call not disconnected, kick out to citrix and need to restart |
| Cortez, Janielow | 12/20/2025 | 8:34 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Practisala, Pearly Ann | 12/20/2025 | 7:43 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix quit while on call. call disconnected. deliver ghost spiel. need to restart and repull up tools. takes time to pull up avaya |
| Franco, Doreen | 12/20/2025 | 8:34 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Beneranda, Yliaza John | 12/20/2025 | 7:39 PM | 7:57 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. Citrix froze while on chat/Citrix disconnected and have to restart PC to open citrix/ have to re pull up tools since everything was disconnected |
| Horario, John Rey | 12/20/2025 | 8:02 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | The Citrix froze and the Tm tried to change citrix and was able to return. |
| Ciudadano, Michaela | 12/20/2025 | 8:41 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 12/20/2025 | 7:36 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zulieta, Vanessa | 12/20/2025 | 7:54 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Horario, John Rey | 12/20/2025 | 8:02 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by WF Mollie |
| Legaspi, Amiel Dave | 12/20/2025 | 8:34 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Begaso, Jestine Marie | 12/20/2025 | 8:45 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/20/2025 | 8:33 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Buaron, Jera | 12/20/2025 | 8:36 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Mujal, Archieval | 12/20/2025 | 7:47 PM | 7:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Demi |
| Acervo, Erika | 12/20/2025 | 8:38 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Dasig, Symon John | 12/20/2025 | 8:59 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Hari-on, Marrienne | 12/20/2025 | 9:23 PM | 9:32 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Demi |
| Cuare, Rey John | 12/20/2025 | 9:14 PM | 9:17 PM | Citrix Latency - Change Citrix Server | Assisted by Coach Allie |
| Adonay, Lorena | 12/20/2025 | 8:31 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Talabucon, Michelle | 12/20/2025 | 8:01 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Demi |
| Biclar, Andreia Sacci | 12/20/2025 | 9:45 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Falco, Maeriluz | 12/20/2025 | 6:13 PM | 6:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Demi |
| Salvador, KC | 12/20/2025 | 8:34 PM | 8:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Gallofin, Rach Mary | 12/20/2025 | 6:14 PM | 6:16 PM | Avaya Issue - Freeze | Assisted By: Coach Demi |
| Hari-on, Marrienne | 12/20/2025 | 5:20 PM | 5:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Demi Florea Jimera |
| Dimo, Charisse | 12/20/2025 | 8:55 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | EID:425611 NTID:cdimo Time: 8:55 PM |9.01PM Issue: Citrix froze and contact disconnected Detailed Explanation: Citrix freeze before transferring the call. (More than 15 minutes) Ticket #: AN:5215937259869347648 POD # / Letter:35-G VPN Used: PHX |
| Anisco, Jess Kendrick | 12/19/2025 | 7:48 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Abrise, Fatima | 12/19/2025 | 10:00 PM | 10:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Can't login to Citrix |
| Abrise, Fatima | 12/19/2025 | 1:50 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Impacted by system issue while on call. 1:50 AM Citrix froze while on call. Ghost spiel provided/Denali error |
| Galleno, Mark | 12/19/2025 | 10:25 PM | 10:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected. |
| Anuales, Neste Rose | 12/20/2025 | 8:31 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Raymundo, Pamela | 12/20/2025 | 9:26 PM | 9:31 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue :Citrix Disconnected/PDA/Denali Error - after Lunch Detailed Explanation: When I get back my citrix has been disconnected and avaya due to sysdown, What I did was I log in on my VPN and on my citrix however the citrix keep on restarting for about 2 minutes, I tried to log in also on my avaya unfortunately same as my citrix it wasn't working, What I did was I pulled up the avaya fix and I managed to log in successfully. |
| Fiolog, Crystal May | 12/20/2025 | 10:03 PM | 10:15 PM | Avaya Issue - Freeze | pda went on error. tm was kicked out form citrix and need to restart. avaya took time to pull up |
| Martinez, Jayza Mae | 12/20/2025 | 10:05 PM | 10:10 PM | Avaya Issue - Freeze | avaya - server unreachable (no call affected). tm was having hard time pulling up avaya. |
| Selorio, Kathleen Joyce | 12/20/2025 | 10:40 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | while on hold citrix froze and avaya disconnected. tm reset up avaya and pda |
| Altamia, Margie Ann | 12/20/2025 | 9:50 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while in outbound call, citrix freeze call not disconnected, kick out to citrix and need to restart, reboot PC 2 times |
| Azarraga V, Joselito | 12/20/2025 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Restarted Citrix as Forms would not pull up || Had to disconnected VPN to switch server |
| Brinosa, Ma Lourdes | 12/19/2025 | 7:54 AM | 8:03 AM | Avaya Issue - Freeze | Citrix froze after validating the account. |
| Ofalla, Frank Danniel | 12/20/2025 | 10:16 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Teammate have to stamp on pending logout due to latency issue. / Citrix Latency |
| Virgo, Jeniebabes | 12/20/2025 | 10:00 PM | 10:24 PM | Citrix Latency - Change Citrix Server | Unable to pull up all request tracker including boost resolve, request tracker, escalation tracker. Reported to Coach Kruxanne. Advise by WF Mollie to sign out then advise to use other citrix. Relogged in again using DUB HDX, relogged in again but still the same issue. Tried to use LVS, Attempt to pull up tracker again, but still keeps on loading, reported to coach Kruxanne. |
| Basas, Gerlyn | 12/20/2025 | 10:00 PM | 10:25 PM | Citrix Latency - Change Citrix Server | Unable to pull up all request tracker including boost resolve, request tracker, escalation tracker. Reported to Coach Kruxanne. Advise by WF Mollie to sign out then advise to use other citrix. Relogged in again using DUB HDX, relogged in again but still the same issue. Tried to use LVS, Attempt to pull up tracker again, but still keeps on loading, reported to coach Kruxanne. |
| Borja, Phoebe | 12/20/2025 | 10:51 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and cx unresponsive . tm provided ghost spiel and disconnected the call. tm received new call without restarting pda |
| Polvorosa, Trezia Mae | 12/20/2025 | 10:05 PM | 10:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Azarcon, RJ Timothy | 12/20/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Citrix latency issue/hazard issue AC is leaking on my IGEL |
| De Jose, Jan Cedrex | 12/20/2025 | 10:10 PM | 10:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/20/2025 | 8:35 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/20/2025 | 9:17 PM | 9:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/20/2025 | 8:27 PM | 9:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/20/2025 | 9:17 PM | 9:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/20/2025 | 8:35 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Gallofin, Rach Mary | 12/20/2025 | 10:14 PM | 10:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Demi |
| Mujal, Archieval | 12/20/2025 | 10:49 PM | 10:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Demi |
| Caballero, Raquel | 12/20/2025 | 11:00 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ No audio call disconnected. |
| Gallofin, Therese Mary | 12/20/2025 | 7:30 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Demi |
| Gallofin, Therese Mary | 12/20/2025 | 7:30 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Demi |
| Billones, Mark | 12/20/2025 | 11:10 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected. |
| Silvano, Jazel | 12/20/2025 | 11:22 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze contact disconnected. |
| Cahilig, Raven Roe | 12/20/2025 | 9:00 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze - Contacts Disconnected Detailed Explanation: citrix froze while validating account and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Rubio, Mary Ann | 12/20/2025 | 10:44 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and contact disconnected Detailed Explanation: While on call citrix froze and disconnected. When I tried to re login to the Citrix it keeps on kicking me out. Restarted citrix and managed to login again. |
| Flores, Angelica | 12/20/2025 | 11:40 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts Disconnected Detailed Explanation: Citrix Froze while cx on the other line call was disconnected need to login avaya again and stamp lunch brea |
| Lamayo, Alvin | 12/20/2025 | 9:02 PM | 9:20 PM | Citrix Latency - Change Citrix Server | N/A |
| Celoso, Ma Christina | 12/20/2025 | 9:59 PM | 10:21 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Arroyo, Jevine France | 12/20/2025 | 9:29 PM | 9:47 PM | Citrix Latency - Change Citrix Server | N/A |
| Lamayo, Alvin | 12/20/2025 | 11:24 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 12/20/2025 | 11:41 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Florentino, Randy | 12/20/2025 | 11:26 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda went error. teammate assisted cx as the call was not disconnected. after the call the citrix froze again and tm kicked out. tm restated avaya and citrix |
| Sta Romana, Kimberley | 12/20/2025 | 12:14 AM | 12:22 AM | Avaya Issue - Freeze | Avaya Disconnected |
| Diama, Joana Marie | 12/20/2025 | 11:31 PM | 11:41 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch Detailed Explanation: I was on lunch and 2 minutes left before stamping to ready, citrix froze and got disconnected. I was able to sign in without restarting tools by disconnecting VPN first, however, when I reconnected VPN to sign in to Avaya, it won't reconnect. Assisted by WF Mollie to restart PC. I was able to go on ready by 11:41 PM while setting up all tools at the same time. |
| Navarra, Danelyn | 12/20/2025 | 12:00 AM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: Citrix Froze while on chat and managed to respond on the conversation, need to login again on AVAYA & stamp on One on One. |
| Alovera, Rosalie | 12/20/2025 | 11:41 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix freeze Detailed Explanation: VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio (Citrix Froze while on call- Contact got Disconnected- PDA showing as ERROR- had to deliver ghost spiel. |
| Andrade, Yvonie | 12/20/2025 | 9:16 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: Citrix Froze due to too much latency, Need to restart citrix and pull up tools. |
| Barrera, Kate Angeline | 12/20/2025 | 6:27 PM | 6:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and kickout of citrix after lunch. Restarted citrix and repull up tools. |
| Delegencia, Karl Kevin | 12/20/2025 | 12:31 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze but pda didnt go on error and call was not disconnected. after 2 minutes tm provided ghost spiel as cx was unresponsive. teammate went on pedning log out and restarted the pda. |
| Bernas, John Vincent | 12/20/2025 | 11:30 PM | 12:09 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | while in training meeting |
| Altamia, Margie Ann | 12/20/2025 | 12:07 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on outbound call, citrix freeze call not disconnected, kick out to citrix and need to restart, need to change PC |
| Deita, Kimberly | 12/20/2025 | 12:29 AM | 12:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate had to set up all over again since citrix got kicked out. |
| Mayo, Emie Rose | 12/20/2025 | 11:41 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Freeze | PDA Error | While on call |
| Olisco, Francis John | 12/20/2025 | 11:49 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error | Citrix Froze |
| Albay, Cymon | 12/20/2025 | 11:33 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Took time in restarting PDA and avaya |
| Aguil, Mark Anthony | 12/20/2025 | 10:01 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Tuyay, Shantal | 12/20/2025 | 11:24 PM | 11:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tools aren't working while assisting the cx | we're advised by WF Rhayne to restart Citrix |
| Abayon, Madge | 12/20/2025 | 12:18 AM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Diocena, Karl Vincent | 12/20/2025 | 12:35 AM | 12:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix/PDA Disconnected/Froze - while on lunch Detailed Explanation: citrix froze and disconnected while on lunch before stamping on ready | had to restart tools including citrix and avaya | avaya took longer to pull up | has to set up tools again. |
| Cabugao, Nhel Francis | 12/20/2025 | 12:19 AM | 12:21 AM | No Audio - PDA/ other tools still functional | Unable to hear the Cx / Restarted PDA and Avaya |
| Duatin, Marbee Darryl | 12/20/2025 | 12:48 AM | 12:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix Disconnected/PDA/Denali Error - after Break Detailed Explanation: citrix has been disconnected, need to pull up tools once more. disconnect VPN to connect LVS and disconnect avaya to make sure no problem with avaya |
| Azarcon, RJ Timothy | 12/20/2025 | 12:34 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Sobredo, Mark Bryan | 12/20/2025 | 11:50 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | ssue: Citrix Froze - Contacts Disconnected Detailed Explanation: Citrix Froze while on call and kicked out of server temporarily and logged back into Citrix immediately and stamped on ready on 11:53 PM |
| Dasig, Joshua | 12/20/2025 | 11:02 PM | 11:10 PM | Avaya Issue - Freeze | Assisted TM to fix Avaya as it settings were reverted to old server version. |
| Lubrin, Mary Gwyneth | 12/20/2025 | 12:21 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected during the call. The call remained active, but there was no response from the other line, so the ghost spiel was delivered. One call came in during the system issue. All tools disappeared, and Citrix had to be restarted. |
| Magallanes, Dylan Matthew | 12/20/2025 | 10:38 PM | 10:58 PM | Avaya Issue - Freeze | Assisted TM to restart Avaya ang pull-up necessary tools. |
| Adame, Willie Mer | 12/20/2025 | 11:52 PM | 12:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Adame, Willie Mer | 12/20/2025 | 11:52 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Acervo, Erika | 12/20/2025 | 12:37 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Arlene |
| Adonay, Lorena | 12/20/2025 | 12:32 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/while on ready/ need to restart PDA and Avaya/need to repull up all tools. |
| Duno, Edgar Louise | 12/20/2025 | 11:33 PM | 11:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to pull-up tools again and stamp immediately. |
| Cahilig, Raven Roe | 12/20/2025 | 1:03 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: while on break, PDA went on error, went back to prod at 1:13 AM and stamp back on break and waited to 1:15 Am to go on ready |
| Flores, Angelica | 12/20/2025 | 1:12 AM | 1:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: Denali error kick out from citrix and login to citrix, avaya and VPN |
| Peremne, Tanya Kyle | 12/20/2025 | 5:34 PM | 5:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on the line/ kick out citrix/ CALL NOT DISCONNECTED |
| Begaso, Jestine Marie | 12/20/2025 | 12:38 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Buala, Kristine Grace | 12/20/2025 | 12:58 AM | 1:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze WHILE getting back from break/clicked ready and was able to assist cx |
| Conlu, Ma Josefa | 12/20/2025 | 12:57 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Buala, Kristine Grace | 12/20/2025 | 10:10 PM | 10:16 PM | Citrix Latency - Change Citrix Server | CITRIX LATENCY |
| Espineda, Janine Nicole | 12/20/2025 | 7:34 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Pda Error |
| Andrade, Yvonie | 12/20/2025 | 8:55 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: Citrix Froze due to severe latency while on the call. Then the call was disconnected and had the opportunity to restart citrix. |
| Nadate, Jonnabell | 12/20/2025 | 12:30 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix while on call. |
| Legaspi, Amiel Dave | 12/20/2025 | 1:00 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by WF Mollie |
| Castro, Harvey Nicolai Andrew | 12/20/2025 | 7:35 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Macadez, Mark Venz | 12/20/2025 | 7:39 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VALID / Citrix froze while on queue |
| Legaspi, Amiel Dave | 12/20/2025 | 1:00 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by WF Mollie |
| Colesio, Edberg | 12/20/2025 | 12:17 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while oncall and the call was not disconnected. Teammate received another call while on system down. |
| Caldea, Anne Emirald | 12/20/2025 | 4:42 PM | 4:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error |
| Aniero, Mark Anthony | 12/20/2025 | 12:57 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call my Denali got disconnected but the call wasn't. |
| Gan, Mikael Van | 12/20/2025 | 7:48 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on the call and the call has been disconnected I had to repull-up everything again |
| Ponsaran, Girlie | 12/20/2025 | 11:44 PM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Horario, John Rey | 12/20/2025 | 12:58 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Torre, Kin Bryan | 12/20/2025 | 12:29 AM | 12:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and the call was not disconnected. Teammate receive another call while on system down. Teammate was kicked out. |
| Ciudadano, Michaela | 12/20/2025 | 12:42 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 12/20/2025 | 1:00 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Durana, Alysa Charamae | 12/20/2025 | 7:47 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA error |
| Cortez, Janielow | 12/20/2025 | 12:35 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quicoy, Febelyn | 12/20/2025 | 12:56 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Dapilaga, Thea Faith | 12/20/2025 | 7:33 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | VALID/ citrix froze for 3 mins, kicked out in citrix, need to restar citrix and re pull up all tools again, chat disconnected |
| Arellano, Rose Anne | 12/20/2025 | 1:39 AM | 1:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | pda error while on lunch. |
| Salvador, KC | 12/20/2025 | 12:59 AM | 1:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Bautista, Demmeth | 12/20/2025 | 9:50 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | VALID/ Citrix froze while on call | Pda Error |
| Biclar, Andreia Sacci | 12/20/2025 | 1:30 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Barroa, Cyrene | 12/20/2025 | 7:51 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on the call the call not disconnected however no audio / ghost spiel provided |
| Viejo, Jerilee | 12/20/2025 | 1:40 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/error |
| Caldea, Anne Emirald | 12/20/2025 | 7:39 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VALID/ Citrix froze | Citrix disconnected after a few minutes. The call just ended after it froze. Need to set up and pull up all |
| Ciudad, John Lawrence | 12/18/2025 | 12:04 AM | 12:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Sheeva |
| Bernas, John Vincent | 12/20/2025 | 7:51 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while call is on call, citrix freeze not disconnected | |
| Zurbano, Ma Evonne | 12/20/2025 | 1:16 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Issue |
| Benitez, Dan Bryan | 12/20/2025 | 7:57 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VALID/ Citrix Froze while waiting for ready | Re-pull up tools |
| Barrios, Michael | 12/19/2025 | 12:09 AM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Daniel, Mark Jojit | 12/20/2025 | 1:39 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Avaya/ PDA |
| Gamuzaran, Jhodeth-Ann | 12/20/2025 | 8:11 PM | 8:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / PDA error while on ready |
| Franco, Doreen | 12/20/2025 | 12:30 AM | 1:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Aguilar, Reyla Jean | 12/20/2025 | 9:33 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and then kicked out of citrix | Have to restart citrix and re-pull up tools |
| Obafial, Mark Gyzzynn | 12/20/2025 | 7:50 PM | 8:09 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix/PDA Disconnected while on Break |
| Alejandro, Crisnavel | 12/20/2025 | 8:39 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED while on chat |
| Gamuzaran, Jhodeth-Ann | 12/20/2025 | 9:55 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze and kicked out while on call. need to restart citrix and re pull up tools and AVAYA |
| Gallardo, Kian Jan | 12/20/2025 | 8:50 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Chat needed to VPN disconnected |
| Franco, Doreen | 12/20/2025 | 1:22 AM | 1:27 AM | Avaya Issue - Freeze | N/A |
| Mendoza, Julie Ann | 12/20/2025 | 12:56 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contacts disconnected. |
| Ang, Princess | 12/20/2025 | 10:02 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix disconnected while on chat | chat disconnected | needs to restart citrix to login back and repullup tools |
| Palsario, Erica | 12/20/2025 | 1:38 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then unable to navigate PDA |
| Arnaiz, Leandra Mae | 12/20/2025 | 1:33 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate was assisted by mentor Kimbert and WF Rhayne |
| Paulo, Pauline | 12/20/2025 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Barrios, Michael | 12/20/2025 | 7:43 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Galisim, Lovely Nicole | 12/20/2025 | 1:42 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact disconnected. |
| Artates, Gemma | 12/20/2025 | 1:39 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze assisted by Mentor Kimbert |
| Barrera, Kate Angeline | 12/20/2025 | 10:27 PM | 10:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze and kickout of citrix. Reconnected Avaya. Error changing states pda, restarted PDA |
| Habulan, Nicole | 12/20/2025 | 8:52 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Briones, Mark | 12/20/2025 | 1:42 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Demi |
| Randoy, Jenebeth | 12/20/2025 | 1:44 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | call got disconnected | need to restart Avaya and PDA |
| Barnachea, Joanna Felisa | 12/20/2025 | 11:40 AM | 11:44 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate was assisted by MEntor Kimbert |
| Martus, Feleah Mae | 12/20/2025 | 8:48 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on the line CALL NOT DISCONNECTED |
| Abrise, Fatima | 12/20/2025 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then PDA error |
| Ciudad, John Lawrence | 12/20/2025 | 8:00 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Hari-on, Marrienne | 12/20/2025 | 1:27 AM | 1:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Demi |
| Alkonga, Abigail | 12/20/2025 | 11:05 PM | 11:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on call | Pda Error | AVAYA freeze (restart AVAYA |
| Dela Cruz, Kyle Christian | 12/20/2025 | 1:40 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze assisted by mentor kimbert |
| Segundine, Jofrey | 12/20/2025 | 1:57 AM | 2:00 AM | Avaya Issue - Freeze | assisted by mentor Kimbert |
| Bautista, Demmeth | 12/20/2025 | 11:53 PM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze and kick out by citrix |
| Floro, Claire Jacynth | 12/20/2025 | 1:50 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No audio / Citrix froze |
| Arellano, Bea Luz | 12/20/2025 | 7:14 PM | 7:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Peremne, Tanya Kyle | 12/20/2025 | 9:45 PM | 10:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | kick out in citrix while on lunch need re pull up tools |
| Diaz, Lyka Angelique | 12/20/2025 | 1:22 AM | 1:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Contacts Disconnected but When Citrix came back the calls keep coming in but there is no audio. |
| Acejo, Aljune Mike | 12/20/2025 | 1:48 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call my Denali got disconnected but the call wass disconnected after few minutes. |
| Detorio, Mc Varry | 12/20/2025 | 7:16 PM | 7:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Durana, Alysa Charamae | 12/20/2025 | 11:49 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on call and Citrix disconnect have to restart again |
| Gan, Mikael Van | 12/20/2025 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | severe latency while on the call and at the end citrix froze and I had to repull-up everything |
| Altamia, Margie Ann | 12/20/2025 | 9:50 PM | 10:29 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while in outbound call, citrix freeze call not disconnected, kick out to citrix and need to restart, reboot PC 2 times |
| Benitez, Dan Bryan | 12/20/2025 | 12:01 AM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on call | Pda Error | AVAYA freeze (restart AVAYA) |
| Bacas, Maxine Rose | 12/20/2025 | 7:46 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Iguin, Harlyn Mae | 12/20/2025 | 1:46 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and teammate was not disconnected from citrix. Teammates AVAYA took a while to pull-up. |
| Nuguid, John Carlo | 12/20/2025 | 8:55 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Cortes, Jd Grace | 12/20/2025 | 7:41 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Bido, Sarra Veronica | 12/20/2025 | 12:38 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and dc while waiting for a call. Need to restart citrix and avaya/Avaya took time to pull up/ Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Castro, Harvey Nicolai Andrew | 12/20/2025 | 11:23 PM | 11:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Artates, Micha Ella | 12/20/2025 | 7:36 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: wf mollie |
| Barroa, Cyrene | 12/20/2025 | 11:31 PM | 12:06 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Denali error while on training meeting |
| Ciudad, John Lawrence | 12/20/2025 | 8:00 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Gan, Mikael Van | 12/20/2025 | 11:47 PM | 12:07 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on training Meeting and I had to repull-up everything again |
| Briones, Lorrie Miles | 12/20/2025 | 7:42 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Bernas, John Vincent | 12/20/2025 | 11:30 PM | 12:09 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on training Meeting and I had to repull-up everything again |
| Practisala, Pearly Ann | 12/20/2025 | 7:43 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Obafial, Mark Gyzzynn | 12/20/2025 | 12:00 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | : Citrix/PDA Disconnected while on Training meeting |
| Patron, Precious Kaye | 12/20/2025 | 8:01 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Altamia, Margie Ann | 12/20/2025 | 12:07 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on outbound call, citrix freeze call not disconnected, kick out to citrix and need to restart, need to change PC as per sir Mollie advice |
| Altamea, Stella Marie | 12/20/2025 | 7:41 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Deslate, Krezzel | 12/20/2025 | 2:07 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call |
| Alejandro, Crisnavel | 12/20/2025 | 12:42 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED While on chat |
| Dangan, Jade | 12/20/2025 | 10:09 PM | 10:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Abela, Rasil | 12/20/2025 | 1:30 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rance, Clem | 12/20/2025 | 2:05 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart Tools. |
| Acoyong, Angel Joy | 12/20/2025 | 12:18 AM | 12:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Contact Disconnected |
| Gallofin, Therese Mary | 12/20/2025 | 12:13 AM | 12:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Demi |
| Valle, Marchelle | 12/20/2025 | 1:45 AM | 1:57 AM | Avaya Issue - Freeze | teammate was assisted by WF Rhayne |
| Gamuzaran, Jhodeth-Ann | 12/20/2025 | 2:02 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze on ready. need to restart AVAYA and PDA |
| Martus, Feleah Mae | 12/27/2025 | 12:47 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on the line Avaya Error while on ready |
| Detorio, Mc Varry | 12/20/2025 | 11:14 PM | 11:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mollie |
| Iglesias, Roldan | 12/20/2025 | 2:02 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by coach gavino |
| Ricardo, Danicah | 12/20/2025 | 12:18 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze & disconnected |
| Gallardo, Kian Jan | 12/20/2025 | 12:55 AM | 1:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on Chat needed to VPN disconnected |
| Arellano, Bea Luz | 12/20/2025 | 11:15 PM | 11:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Dilla, Ronald | 12/20/2025 | 11:58 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By:Coach Demi |
| Fiolog, Crystal May | 12/20/2025 | 2:05 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. call was not disconnected| avaya showed disconnected and tm was kicked out from citrix. tm restarted avaya and citrix |
| Nuguid, John Carlo | 12/20/2025 | 12:58 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Ofalla, Frank Danniel | 12/20/2025 | 12:39 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE |
| Artates, Micha Ella | 12/20/2025 | 11:40 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: mollie |
| Paulo, Pauline | 12/20/2025 | 12:40 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/repull up |
| Barrios, Michael | 12/20/2025 | 12:06 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Coach Sheeva |
| Valsote, Shaira | 12/20/2025 | 12:37 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Kicked out on citrix. Restarted citrix and re-pulled up tools. |
| Cailin, Sharmaine Joy | 12/20/2025 | 1:48 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Ticket from Rhayne. |
| Anisco, Jess Kendrick | 12/20/2025 | 11:48 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Tupaz, Alain Ray | 12/20/2025 | 2:05 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Contacts Disconnected. |
| Cortes, Jd Grace | 12/20/2025 | 11:42 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Habulan, Nicole | 12/20/2025 | 12:46 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/contact disconnected/ Kicked out on citrix. Restarted citrix and re-pulled up tools. |
| Biclar, Andreia Sacci | 12/20/2025 | 1:55 AM | 2:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Andrade, Yvonie | 12/20/2025 | 1:28 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix Disconnected/PDA/Denali Error - after Break Detailed Explanation: 2 minutes before my break ends, I was kicked out of Citrix and disconnected from Avaya and VPN. Had to log in again and pull up citrix and connect to Avaya and VPN and stamp on ready |
| Peremne, Tanya Kyle | 12/20/2025 | 1:40 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/contact disconnected/ Kicked out on citrix |
| Bacas, Maxine Rose | 12/20/2025 | 11:49 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Billones, King Jether | 12/20/2025 | 1:56 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Delay pulling avaya |
| Olandesca, Rvee Jude | 12/20/2025 | 1:39 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contacts Disconnected / teammate have to restart and open another Citrix as per WF Rhayne instructions. |
| De Jose, Jan Cedrex | 12/20/2025 | 2:12 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Celoso, Ma Christina | 12/20/2025 | 1:59 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Llegue, Bench Rhamsey | 12/20/2025 | 11:36 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Billones, King Jether | 12/20/2025 | 2:10 AM | 2:20 AM | Avaya Issue - Freeze | had to finished the call. Call still active even when no PDA pulled up |
| Polvorosa, Trezia Mae | 12/20/2025 | 2:08 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Arlene |
| Tolentino, Realyn | 12/20/2025 | 2:01 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected / Call not disconnected/ UNABLE TO SET UP NEW TOOLS/ WE REBOOT THE WHOLE PC AND RESTART CITRIX |
| Tondo, Joshua | 12/20/2025 | 2:07 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call my Denali got disconnected but the call was disconnected after few minutes. |
| Buala, Kristine Grace | 12/20/2025 | 2:34 AM | 2:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA DENALLI ERROR WHILE ON CALL |
| Alojado, Geoven | 12/20/2025 | 12:35 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again while waiting for avaya to load. |
| Pantaleon, Laurence | 12/20/2025 | 1:48 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kicked out/ Contact Disconnected |
| Dayalo, Czarina Joy | 12/20/2025 | 1:44 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected / Avaya Issue. |
| Dayalo, Czarina Joy | 12/20/2025 | 2:12 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Contacts Disconnected/ Avaya Issues ( No audio ) |
| Bandellon, Razel Ann | 12/20/2025 | 1:42 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Luz, Dominic | 12/20/2025 | 2:20 AM | 2:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Contact Disconnected |
| Selorio, Kathleen Joyce | 12/20/2025 | 2:41 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze but call was not disconnected. tm was kicked out from citrix nag have to reset up avaya and citrix |
| Denosta, Aprilyn | 12/20/2025 | 1:52 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Babela, Kezia Lea | 12/20/2025 | 1:58 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/20/2025 | 2:12 AM | 2:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Mary Joy | 12/20/2025 | 3:07 AM | 3:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error / call disconnected |
| Deocampo, Joemar | 12/20/2025 | 1:34 AM | 2:00 AM | No Audio - PDA/ other tools still functional | Impacted by system issue while on call | Citrix Froze - audio issue unable to hear cx on the other line delivered ghost spiel | Restarted VPN, AVAYA, and PDA | IMS0825430 |
| Celino, Chriselle | 12/20/2025 | 1:33 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:35 AM Citrix froze while on call not able to hear cx. 1:38 AM Kicked out from Citrix while on call and tried assisting cx while outside of citrix (w\out tools) but call got disconnected at 1:48 AM. All tools disappeared. Restart tools. VPN: PHX |
| Cezar, Princess Jean | 12/20/2025 | 3:05 AM | 3:15 AM | Avaya Issue - Freeze | citrix froze/disconnected while on call|| no audio|| restart everything| |
| Binag, Roxan Joy | 12/20/2025 | 3:08 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Denali went error but call was not disconnected. |
| Ofalla, Frank Danniel | 12/20/2025 | 3:14 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DENALI ERROR |
| Deocampo, Kelvin James | 12/19/2025 | 3:19 AM | 3:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | call got disconnected. PDA Error |
| Demandaco, Cristy | 12/19/2025 | 2:00 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on call citrix froze for 5 mins and after that got disconnected |
| Garbo, Maru | 12/20/2025 | 12:25 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due system issue | Citrix freeze | re pull-up tools | KICKED OUT OF CITRIX |
| Delos Santos, Hubert Clifford | 12/20/2025 | 1:45 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze disconnected |
| Delos Santos, Hubert Clifford | 12/20/2025 | 2:49 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali error |
| Magbanua, Ailyn | 12/20/2025 | 2:03 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate's click on pending break while on call but her PDA run her break while the call is still ongoing. Advised by WF rhayne to stamp again on break after the call. |
| Bantigue, Jonna Mae | 12/20/2025 | 12:39 AM | 12:53 AM | No Audio - PDA/ other tools still functional | audio issue, teleconnector is not working need to transfer station and set up again. |
| Fajardo, Jayshell | 12/20/2025 | 9:43 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected |
| Alayon, Alexander Paul | 12/20/2025 | 3:26 AM | 3:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and the call was not disconnected. Teammate need to set0-up his VPN again . |
| Gade, Micah Pearl Lyne | 12/20/2025 | 4:46 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on ready | had to repull up tools since it needs to be restarted |
| Resurreccion, Rodel John | 12/20/2025 | 3:23 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call was not disconnected and then after the call he received another call while still in system down. |
| Pinaroyo, Rica Mae | 12/19/2025 | 8:07 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call |contact not disconnected |
| Bajande, Jemima | 12/19/2025 | 7:53 AM | 8:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch, had to restart citrix, pull up tools again |
| Albay, Cymon | 12/20/2025 | 3:35 AM | 3:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix, reported to coach Rena |
| Binag, Roxan Joy | 12/19/2025 | 8:07 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citriz froze and disconnected while on ready. Unable to login to citrix so I had to reset citrix and pull up all my tools again. Avaya took so long to pull up. |
| Bueno, Patricia Nicole | 12/19/2025 | 8:07 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Got kicked out of citrix and had to pull up tools again. Contact disconnected |
| Didulo, Liezel | 12/19/2025 | 8:07 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Audio went back and continued the call; kicked out from Citrix. |
| Abunas, Mc Brandon | 12/20/2025 | 11:30 PM | 11:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restart citrix due to unable to pull up tools. |
| Dela Sada, Michaela | 12/19/2025 | 7:43 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Citrix restarted |
| Hierro, Alnie Glaze | 12/20/2025 | 1:25 PM | 1:44 PM | Citrix Froze - CONTACTS DISCONNECTED | advised TM to pull up tools again and assist cx while loading tools. |
| Beltran, Mary Grace | 12/20/2025 | 1:55 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PDA error while on call. Call did not disconnect. |
| Dadivas, Nica Rose | 12/20/2025 | 3:42 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected while cx is on the line due to the Citrix Froze |
| Reodava, Eric | 12/20/2025 | 3:10 AM | 3:22 AM | No Audio - PDA/ other tools still functional | Citrix froze contacts disconnected. No audio |
| Abong, Lester John | 12/19/2025 | 8:11 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Avaya auto disconnected |
| Dasig, Joshua | 12/20/2025 | 2:08 PM | 2:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and assist tm while pulling up tools. |
| Tarucan, Joede-an | 12/20/2025 | 3:15 AM | 3:26 AM | Citrix Latency - Change Citrix Server | Citrix froze and citrix disconnected/ having difficulties pulling up Citrix and needing to pull up all tools |
| Dadivas, Nica Rose | 12/20/2025 | 11:23 PM | 12:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | The tools is not pulling up it just keep loading. WR Rhayne told me to restart my Citrix and I restarted it but it's still the same. Then he told me again to change Citrix but it's still the same also. |
| Bajande, Jemima | 12/20/2025 | 3:09 AM | 3:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Buhayo, Neil | 12/20/2025 | 3:27 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and while on call |PDA error/ call disconnected |
| Victoriano, Roilen Brian | 12/20/2025 | 3:43 AM | 3:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out while on call. tm restarted citrix |
| Dela Sada, Michaela | 12/20/2025 | 3:36 AM | 3:41 AM | Avaya Issue - Freeze | AVAYA disconnected and restarted |
| Basas, Gerlyn | 12/20/2025 | 1:53 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart avaya and pda |
| Martinez, Jayza Mae | 12/20/2025 | 3:30 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected. call got disconnected./ tm ahve to restart avaya and citrix |
| Dela Cruz, Mary Joy | 12/20/2025 | 2:55 AM | 2:58 AM | No Audio - PDA/ other tools still functional | citrix froze / no audio |
| Dela Sada, Michaela | 12/20/2025 | 4:05 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze, while on call | lost audio |
| Varcas, Shennar | 12/20/2025 | 2:27 AM | 2:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Took a while for the AVAYA to pull up |
| Bueno, Patricia Nicole | 12/20/2025 | 4:09 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Cannot hear any response from the other line |
| Aniero, Mark Anthony | 12/20/2025 | 2:27 AM | 2:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | While on call my Denali got disconnected but the call wasn't. |
| Chu, Kenny Lloyd | 12/20/2025 | 4:06 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call disconnected |
| Lingco, Rollene | 12/20/2025 | 2:40 AM | 2:50 AM | Citrix Latency - Change Citrix Server | was advised change citrix due to severe latency, | need to pull up tools again |
| Tarucan, Joede-an | 12/20/2025 | 4:12 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and NO AUDIO AFTER |
| Mayo, Emie Rose | 12/20/2025 | 2:51 AM | 3:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Freeze | PDA Error | While on call |
| Abong, Lester John | 12/20/2025 | 4:10 AM | 4:23 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA Error while on Unsched break |
| Olisco, Francis John | 12/20/2025 | 3:49 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali Error | Citrix Disconnected while on Lunch |
| Tondo, Joshua | 12/20/2025 | 3:59 AM | 4:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze and disconnected while on Lunch, need to pull up tools again| |
| Ombega, Joey | 12/20/2025 | 4:13 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // PDA Error while on call |
| Alayon, Alyn Joy | 12/20/2025 | 4:12 AM | 4:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze for quite a while /VPN Automatically Disconnected/ Reconnected. Got Kicked Out of Citrix Had to re launched Citrix and re pull up tools. VPN took so long to pull. |
| Aravejo, Shelomith | 12/20/2025 | 4:13 AM | 4:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call. Citrix got disconnected. Restarted tools. |
| Palsario, Erica | 12/20/2025 | 4:00 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected after the call// Avaya's Interface not showing// had to restart citrix and Avaya |
| Florentino, Randy | 12/20/2025 | 3:26 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while the customer is on mute and eventually got connection lost. Pulled up citrix manually. |
| Sy, Sidney | 12/20/2025 | 4:30 AM | 3:36 AM | Citrix Froze - CONTACTS DISCONNECTED | l disconnected while cx is on the line due to the Citrix Froze // Kick out of citrix while on pending lunch |
| Discutido, Karen Grace | 12/20/2025 | 1:40 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to go on pending logout and finish remaining chat contacts. Restart PDA once done. |
| Brillantes, Angel Mae | 12/20/2025 | 3:13 AM | 3:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | none |
| Colesio, Edberg | 12/20/2025 | 4:18 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. call was not disconnected kicked out from citrix and teammate need to set-up again while assisting the customer. |
| Gamlanga, Christine Grace | 12/20/2025 | 1:32 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist customer while pulling up citrix. Restart PDA and avaya once call is done. |
| Lubrin, Mary Gwyneth | 12/20/2025 | 4:22 AM | 4:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. All tools disappeared so I had to restart Citrix |
| Comala, John Vincent | 12/20/2025 | 4:05 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Magtagad, Hannah Joy | 12/20/2025 | 4:08 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Deita, Kimberly | 12/20/2025 | 4:35 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Hierro, Alnie Glaze | 12/20/2025 | 1:25 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected contacts not disconnected |
| Delegencia, Karl Kevin | 12/20/2025 | 4:32 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | tm was kicked out from the citrix and avaya signed out. tm provided ghost spiel as cx was unresponsive. tm restarted pda and citrix |
| Ariaga, Trixie | 12/20/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out and tm's call got DC. tm have to restart citrix and pda |
| Arconada, Eva | 12/20/2025 | 5:35 AM | 5:39 AM | Avaya Issue - Freeze | Citrix Froze while on avail. |
| Arellano, Rose Anne | 12/20/2025 | 5:41 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm had ongoing call when citrix froze and kicked out. |
| Arroyo, Jevine France | 12/20/2025 | 5:34 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and Disconnected while on ready. Unable to login back. Restarted Citrix. Was able to login at 05:46 AM. All tools disconnected. Pulled up Denali and stamped on ready at 05:48 AM. Received contacts during system issue. Only one account shows in Spark. |
| Discutido, Karen Grace | 12/20/2025 | 5:32 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze|Kickout of Citrix while in async|contact disconnected|need to restart and repull up tools |
| Valle, Marchelle | 12/20/2025 | 4:06 PM | 4:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnected, citrix kick out assisted by mentor kim |
| Buala, Kristine Grace | 12/20/2025 | 5:56 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | ctirix froze while on call/call got disconnected// out from citrix |
| Teodosio, Angelica | 12/20/2025 | 5:39 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnected while n chat; interaction ID; 1189028581005641798. Chat disconnected. unable to log in to Citrix. restart |
| Sta Romana, Kimberley | 12/20/2025 | 4:19 PM | 4:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out assisted by mentor kimbert |
| Villanueva, Gerlyn | 12/20/2025 | 5:46 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on call 5594914717841720039. Cx not responding/ ghost spiel provided, avaya is still on ready. |
| Ocana, Keth David | 12/20/2025 | 5:55 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Azarcon, RJ Timothy | 12/20/2025 | 4:29 PM | 4:43 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by WF Rhayne |
| Jamelarin, Uziel Ann | 12/20/2025 | 5:46 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze/avaya error out while on call. Ghost spiel provided. Disconnected VPN and forced quit Avaya and PDA. Relaunched tools before stamping on ready. |
| Longga, Clarise | 12/20/2025 | 5:40 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call: 6081671360955362208/no response from cx/ghost spiel/restarted PDA, VPN, Avaya/Unable to pull up Citrix, tried different Citrix, repulled up tools/Go on break. |
| Abayon, Madge | 12/20/2025 | 4:18 PM | 4:29 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kim |
| Barnachea, Joanna Felisa | 12/20/2025 | 5:18 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by WF Rhayne |
| Liganzon, John Loren | 12/20/2025 | 5:37 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm was engage on a call when citrix froze. when he was kicked out that;s the time that call got disconnected. |
| Protasio, Jay Paulo | 12/20/2025 | 5:43 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by WF Rhayne |
| Dela Cruz, Kyle Christian | 12/20/2025 | 5:45 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentorkimbert |
| Valle, Marchelle | 12/20/2025 | 5:51 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kim |
| Arnaiz, Leandra Mae | 12/20/2025 | 5:35 AM | 5:49 AM | Avaya Issue - Freeze | assisted by WF Rhayne |
| Villorente, Aira Khrystine | 12/20/2025 | 5:35 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and tm was kicked out. tm have to restart citrix |
| Equinan, Jelame | 12/20/2025 | 1:55 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE: 12/20/2025 START TIME: 1:57 AM END TIME:2:01AM ISSUE: Citrix froze while on call, and cx disconnect the call ACCOUNT NUMBER: 1635692563672537244 POD NUMBER-40 POD LETTER- C PRODUCTION FLOOR: 3rdfloor VPN USED- PHX Remarks:N/A |
| Artates, Gemma | 12/20/2025 | 5:44 AM | 5:52 AM | Avaya Issue - Freeze | assisted by Mentor Kimbert |
| Labayo, Maria Aizabelle | 12/20/2025 | 5:54 AM | 6:03 AM | Avaya Issue - Freeze | Citrix disconnected and Avaya disconnected which takes time to avaya to sign out and sign back in |
| Arboleda Jr, Arnel | 12/20/2025 | 12:19 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | SYSDOWN SHIFT 12/20/2025 10:18 PM 10:23 PM SHIFT DATE: 12/20 .2025 START TIME: 12::19 AM END TIME: 12:32 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: CITRIX LOGOUT NEED TO SET UP ALL OVER ISSUE:CITRIX FROZE, CALL DISCONNECTED, ACCOUNT NUMBER: 5323630398212241486 TICKET NUMBER: POD: 39-G |
| Segundine, Jofrey | 12/20/2025 | 5:43 AM | 5:57 AM | Avaya Issue - Freeze | assisted by WF Rhayne and MEntor Kim |
| Iglesias, Roldan | 12/20/2025 | 5:58 AM | 6:03 AM | Avaya Issue - Freeze | assisted by Mentor Kim |
| Daniel, Mark Jojit | 12/20/2025 | 5:40 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, it logged me out and the call got disconnected. I had to restart and pull up my tools. |
| Arbolado, Danielle | 12/20/2025 | 3:36 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had to restart the avaya and took awhile to re pull up the avaya. |
| Candido, Rhea Mae | 12/20/2025 | 5:43 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and PDA went error | Kicked out to citrix. Contact not disconnected. 6038413037747351891 |
| Floro, Claire Jacynth | 12/20/2025 | 5:50 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 1320116194618833361 |
| Jamelarin, Uziel Ann | 12/20/2025 | 5:30 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Kick out from Citrix and need to restart PDa and do hard reset and set up again. |
| Jore, Paul Vincent | 12/20/2025 | 5:36 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout. Call disconnected |
| Abrise, Fatima | 12/20/2025 | 5:51 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected while on call | kicked out from citrix | |
| Acejo, Aljune Mike | 12/20/2025 | 5:52 AM | 6:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | (did not successfully pull up the account due to system issue) |
| Tuyay, Shantal | 12/20/2025 | 5:43 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out (call is still connected) |
| Pancho, Ednamae | 12/20/2025 | 5:56 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected while on call | kicked out from citrix |
| Tolentino, Realyn | 12/20/2025 | 6:20 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error While on break |
| Lingco, Rollene | 12/20/2025 | 5:56 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze denali error while on call | call got disconnected |
| Berry, Jean | 12/20/2025 | 3:46 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE: Des 20 START TIME: 3:46 am END TIME: 3:56 am REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: citrix disconnected while cx on the line had to pull up the tools again ISSUE: citrix disconnected ACCOUNT NUMBER:5591188315689013529 TICKET NUMBER: n/a POD: 39 B VPN USED: PHX REMARKS: unresolve concern offer callback. |
| Berry, Jean | 12/20/2025 | 3:46 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Unresolve concern offer callback. |
| Quinton, Quenne | 12/20/2025 | 6:06 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on active call |
| Azarraga V, Joselito | 12/20/2025 | 1:43 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull up tools again and restart PDA |
| Bocala, John Loyd | 12/20/2025 | 5:50 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze- CONTACTS NOT DISCONNECTED |
| Esporma, Hannah Mae | 12/20/2025 | 5:39 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | SHIFT DATE- 12/20/2025 START TIME- 5:39 AM END TIME-5:45 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- PDA Error while on lunch ISSUE- PDA Error while on lunch ACCOUNT NUMBER: TICKET NUMBER- POD-39 E VPN USED- PHX REMARKS |
| Macaculop, Chona | 12/20/2025 | 5:43 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Anisco, Jannah Gift | 12/20/2025 | 5:42 AM | 6:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out/ Unauble to click avaya/ reboot the PC assiSted by TL Aira and Coach April |
| Pagsuguiron, Rachel | 12/20/2025 | 5:43 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE-12/20/25 START TIME-5:43 END TIME-5:50 REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- ISSUE-citrix took time to load ACCOUNT NUMBER-5636545252192766017 TICKET NUMBER- POD-40-D VPN USED-PHX |
| Deslate, Krezzel | 12/20/2025 | 6:07 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Azarraga V, Joselito | 12/20/2025 | 5:45 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected / Contact lost (2066857935111949708) which came in while disconnected / Avaya disconnected / Restarted Tools |
| Berry, Jean | 12/20/2025 | 5:50 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE: Des 20 START TIME: 5:50 am END TIME: 5:55 am REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: Denali error while on Lunch ISSUE: Denali error while on Lunch ACCOUNT NUMBER: n/a TICKET NUMBER: n/a POD: 39 B VPN USED: PHX |
| Viejo, Jerilee | 12/20/2025 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix / avaya kicked out /Cx not disconnected |
| Laurenio, Daniela | 12/20/2025 | 5:41 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm had ongoing call when kicked out from citrix. |
| Tondo, Joshua | 12/20/2025 | 6:08 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call, need to pull up tools again| |
| Cartujano, David | 12/20/2025 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | SHIFT DATE-12/20/25 START TIME-5:44 END TIME-5:53 REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- ISSUE- Kicked out from citrix while on call ACCOUNT NUMBER-5612983827648332321 TICKET NUMBER- POD-40-F VPN USED-PHX REMARKS- Assisted by Coach: MJ |
| Nepomuceno, Shenie | 12/20/2025 | 5:44 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rabino, Ramina | 12/20/2025 | 5:56 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected while on calll |
| Sonio, Jomark Vincent | 12/20/2025 | 2:42 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | JSONIO SHIFT DATE: 12/20/2025 START TIME: 01:42 AM END TIME: 01:52 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN:Citrix froze and kicked out, pulling up new citrix takes time ISSUE:CITRIX FROZE, CALL DISCONNECTED, CITRIX LOGGED ME OUT ACCOUNT NUMBER: 5574634571788386217 TICKET NUMBER: POD: 40-E PRODUCTION FLOOR : 3rd floor VPN USED: PHX REMARKS: n/a |
| Rance, Clem | 12/20/2025 | 6:05 AM | 6:23 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kicked out Restart all Tools. |
| Fiolog, Crystal May | 12/20/2025 | 6:05 AM | 6:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | details : Citrix froze, Avaya log out and citrix kick out. Need to pull up all the tools again |
| Galleno, Mark | 12/20/2025 | 5:05 AM | 5:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull up tools again after restarting citrix and place notes on the account |
| Equinan, Jelame | 12/20/2025 | 5:40 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Randoy, Jenebeth | 12/20/2025 | 5:45 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | call got disconnected | need to restart Avaya and PDA |
| Billanes, Axcelle Mar | 12/20/2025 | 11:52 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Almasol, Shaira Rose | 12/20/2025 | 5:44 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | SHIFT DATE-12/20/25 START TIME-5:44 AM END TIME-5:55 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN- ISSUE- Kicked out from citrix while on Lunch ACCOUNT NUMBER- TICKET NUMBER- POD-40-G VPN USED-PHX REMARKS- restart Citrix (reported to coach MJ) |
| Deocampo, Joemar | 12/20/2025 | 6:30 AM | 6:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Impacted by system issue while on call | Citrix Froze - audio issue unable to hear cx on the other line delivered ghost spiel | Restarted VPN, AVAYA, and PDA |
| Billanes, Axcelle Mar | 12/20/2025 | 11:58 PM | 12:00 PM | No Audio - PDA/ other tools still functional | Restarted my Denali since i can't hear the cx |
| Calsena, April Dexter | 12/20/2025 | 5:48 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tanuyan, Zephamor Borrish | 12/20/2025 | 5:52 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | SHIFT DATE-12/20/25 START TIME-5:52 AM END TIME-6:04 AM REASON WHY YOU EXCEEDED 5 MINS IN SYSTEM DOWN: citrix, avaya and teams took too long to pull up ISSUE- Citrix disconnected while on lunch ACCOUNT NUMBER- NA TICKET NUMBER- NA POD-33-A VPN USED-PHX REMARKS- |
| Palsario, Erica | 12/20/2025 | 5:45 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected while on calll |
| Arboleda Jr, Arnel | 12/20/2025 | 6:20 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lucahin, Angelie | 12/20/2025 | 5:40 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call\\ Kicked out from Citrix, call got disconnected\\ All tools disappeared\\ |
| Sanchez, Queenie Joy | 12/20/2025 | 10:23 PM | 10:29 PM | Citrix Latency - Change Citrix Server | Citrix latency. I restarted after I ended the call. |
| Viejo, Jerilee | 12/20/2025 | 5:43 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I can no longer hear the customer, call disconnected. |
| Cobrado, Ma Cyrine | 12/20/2025 | 1:45 PM | 1:48 PM | Avaya Issue - Freeze | Citrix Froze PDA Denali error |
| Casimero, Ma Jonaville | 12/20/2025 | 5:52 AM | 6:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call. Call not disconnected assisted customer and endorsed for a callback. Disconnected VPN. Unable to log back in. Cloud reset and re-pulled tools. Relaunched VPN, Avaya and PDA and stamp break |
| Estebes, Immanuel | 12/20/2025 | 1:45 PM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while engage with a call. |
| Aman, Justine Carl | 12/20/2025 | 5:45 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze, Citrix kicked out while on call, the first call was automatically disconnected after screen froze. Got a 2nd call, no valid response due to Avaya offline, provided ghost spiel then end the call. Affected accounts: 5617770249011492347 and 2185695013762067857 |
| Vista, Bernie | 12/20/2025 | 5:38 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kicked out while on call l ghost speil l no account pulled up l another call connected for 7mins before the call ended l tm needs to pull up citrix l avaya and all tools before going on ready |
| Lucahin, Angelie | 12/20/2025 | 1:35 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from Citrix, call got disconnected \\ All tools disappeared \\ Pulled out new tools |
| Virgo, Jeniebabes | 12/20/2025 | 5:52 AM | 6:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, kicked out from citrix, then call was disconnected 2070229052472850616. Reported to coach Kruzxanne. Attempt to login but was rerouted to restart citrix. Relog in again, and repull up all tools again. All tracker keeps on loading again (Boost resolve, request and escal tracker, just randomly click any website and then tracker works. Wait for Avaya to pull up to pull up PDA. then stamp on break. |
| Llorente, Mel Rose | 12/20/2025 | 12:04 PM | 12:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | Avaya disconnected | restart Citrix The call started 12:04 AM and the call lasted for 8mins. |
| Basas, Gerlyn | 12/20/2025 | 5:52 AM | 6:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze// got kick out while on call/call got disconnected// another call goes in as it shows in avaya// but unable to hear cx // ghost spiel initiated// no account pull up on spark in line with the other call but there's case number 240311018- case number |
| Manican, Joanna Len | 12/20/2025 | 12:22 AM | 12:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Impacted by system issue | Citrix froze while on call | Audio issue, unable to hear cx on the other line |
| Lariza, Angelica | 12/20/2025 | 5:41 AM | 6:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, kicked out from citrix, Attempt to login but was rerouted to restart citrix. Relog in again, and repull up all tools again. Wait for Avaya to pull up to pull up PDA. then stamp on break. |
| Billanes, Axcelle Mar | 12/20/2025 | 3:56 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Citrix got disconnected. Kicked out while still on the call and cx got disconnected Have to restart all of my tools. |
| Celino, Chriselle | 12/20/2025 | 5:33 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:33 AM Citrix froze while on call not able to hear cx. 5:38 AM Citrix unfroze while on call and call got disconnected at 5:40 AM. 5:45 AM PDA went Error. Restart tools. |
| Arroyo, Jevine France | 12/04/2025 | 12:50 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix again and assist CX while pulling up tools. |
| Mendoza, Julie Ann | 12/20/2025 | 4:57 AM | 5:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Call disconnected |
| Candido, Rhea Mae | 12/20/2025 | 1:42 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to assist customer after citrix froze. |
| Morado, Mark | 12/20/2025 | 3:03 AM | 3:13 AM | Citrix Latency - Change Citrix Server | Citrix latency / change server |
| Llorente, Mel Rose | 12/20/2025 | 4:09 PM | 4:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Avaya disconnected |
| Delfin, Vanneza | 12/20/2025 | 4:40 PM | 4:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Avaya disconnected |
| Arconada, Eva | 12/20/2025 | 1:35 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to wait for citrix to go back and assist CX. TM Placed notes on the account. |
| Lachica, Angel | 12/20/2025 | 1:47 PM | 1:58 PM | Avaya Issue - Freeze | Citrix froze|| Audio issue starts at 1:47 AM but I was log out at 1:50 AM|| Cx not responding. Restart PDA and Avaya. |
| Caballero, Raquel | 12/20/2025 | 3:02 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Billones, Mark | 12/20/2025 | 3:06 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Longga, Clarise | 12/20/2025 | 1:37 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to provide ghost spiel, restart PDA, avaya and VPN. |
| Tan, Mikaella Tatiana | 12/20/2025 | 7:06 AM | 7:10 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix |
| Galisim, Lovely Nicole | 12/20/2025 | 5:43 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Ricardo, Danicah | 12/20/2025 | 4:21 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Teodosio, Angelica | 12/20/2025 | 1:40 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to respond to chat once citrix goes back to normal and place notes to account. |
| Cobrado, Ma Cyrine | 12/20/2025 | 5:47 PM | 6:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix Kick out | Citrix restart | Avaya freeze Contact disconnected. |
| Aman, Justine Carl | 12/20/2025 | 1:41 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya after providing ghost spiel. |
| Lachica, Angel | 12/20/2025 | 5:48 PM | 6:04 PM | Avaya Issue - Freeze | Citrix froze and kick out. Restart tools (VPN, Avaya, PDA) |
| Burbano, Maita | 12/20/2025 | 3:38 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Frio, Denziel Marie | 12/20/2025 | 5:55 PM | 6:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Audio issue | Restart PDA and Avaya |
| Tupaz, Alain Ray | 12/20/2025 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Busia, John Paul | 12/20/2025 | 5:58 PM | 6:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out while the cx is on the line and need to restart the Citrix and pull up the tools| Assisted the cx from the time the Citrix was kicked out (5:58 AM) until the end of the call (6:18 AM) |
| Marcos, Lyka Joy | 12/20/2025 | 5:46 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Mendoza, Julie Ann | 12/20/2025 | 5:48 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call / Call not disconnected |
| Aniero, Mark Anthony | 12/20/2025 | 6:30 AM | 6:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix got disconnected while on break. |
| Balona, Shela | 12/20/2025 | 4:41 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Zurbano, Ma Evonne | 12/20/2025 | 4:19 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and the call was disconnected but she received another call and it only shows her white screen. Teammate was kicked out after 2 minutes from her citrix and teammate needs to restart her citrix and tools. |
| Hierro, Alnie Glaze | 12/20/2025 | 5:27 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contacts Disconnected |
| Empino, Gene Reynald | 12/20/2025 | 6:52 AM | 6:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on a call |
| Beltran, Mary Grace | 12/20/2025 | 5:55 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's Citrix froze and the call was disconnected. Teammate had to assist cx first before redialing on Avaya, stamped ready on 06:08 AM. |
| Caballero, Raquel | 12/20/2025 | 7:03 AM | 7:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Contact Disconnected |
| Billones, Mark | 12/20/2025 | 7:07 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contact Disconnected |
| Silvano, Jazel | 12/20/2025 | 7:00 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / Contact Not Disconnected |
| Diaz, Lyka Angelique | 12/20/2025 | 5:28 AM | 5:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Reodava, Eric | 12/20/2025 | 7:12 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and he was kicked out of citrix, No Audio, contact disconnected. |
| Vista, Bernie | 12/20/2025 | 1:37 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart avaya and pda. |
| Arroyo, Jevine France | 12/20/2025 | 1:34 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to troubleshoot properly and assist cx. |
| Magbanua, Ailyn | 12/20/2025 | 7:38 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Espejo, Renalyn | 12/20/2025 | 3:12 AM | 3:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya froze. Call not disconnected but no audio provided ghost spiel. |
| Magbanua, Ailyn | 12/20/2025 | 6:38 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Espejo, Renalyn | 12/20/2025 | 3:18 AM | 3:21 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected. |
| Donato, Elizabeth | 12/20/2025 | 1:40 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA , VPN and Avaya. |
| Capurcos, Joan | 12/20/2025 | 3:21 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze | Denali error |
| Diaz, Lyka Angelique | 12/20/2025 | 5:28 AM | 5:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze PDA Error while on Lunch |
| Casimero, Ma Jonaville | 12/20/2025 | 1:50 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | TM was able to relaunch tools properly. |
| Delos Santos, Hubert Clifford | 12/20/2025 | 3:25 AM | 3:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected kick out PDA Error Reup all tools change stations |
| Garbo, Maru | 12/20/2025 | 4:20 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due system issue | Citrix freeze | re pull-up tools | KICKED OUT OF CITRIX |
| Magbanua, Ailyn | 12/20/2025 | 2:25 AM | 3:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system down while on call. Call was not disconnected. Customer is calling to close his account but the name on the account is under a business name. |
| Iguin, Harlyn Mae | 12/20/2025 | 6:34 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Basas, Gerlyn | 12/20/2025 | 1:50 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to re-pull up avaya again and restart PDA. |
| Santos, Raquel | 12/20/2025 | 6:59 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx, no audio teammate delivered ghost spiel. |
| Bocala, John Loyd | 12/20/2025 | 1:43 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA, avaya and VPN, |
| Arevalo, Jolina | 12/20/2025 | 7:34 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx, no audio initiated ghost spiel |
| Esparagoza, Shiela Mae | 12/20/2025 | 1:50 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Avaya, Citrix, VPN and PDA. |
| Alayon, Alexander Paul | 12/20/2025 | 7:28 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx teammate had to reset. |
| Virgo, Jeniebabes | 12/20/2025 | 1:53 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, VPN, and Avaya |
| Osano, Jhenaline | 12/20/2025 | 7:21 AM | 7:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx, no audio and initiated ghost spiel. Teammate restarted and need to set up her citrix again. |
| Jamelarin, Uziel Ann | 12/20/2025 | 1:46 AM | 2:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised TM to restart avaya, while it takes long to pull=up place notes on the account and pull-up affected tools. |
| Marcelo, Johoney | 12/20/2025 | 7:21 PM | 7:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx, no audio initiated ghost spiel. When teammate pulled-up her citrix again it took a while as well as her AVAYA. |
| Lariza, Angelica | 12/20/2025 | 1:34 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA Avaya and VPN |
| Dadivas, Nica Rose | 12/20/2025 | 7:36 PM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on break |
| Aguilar, Lovely | 12/20/2025 | 2:03 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised Tm to restart citrix, PDa and avaya. |
| Lubrin, Mary Gwyneth | 12/20/2025 | 8:23 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. Restarted tools |
| Brinosa, Ma Lourdes | 12/20/2025 | 1:47 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Avaya, PDA and helped tm to set audio setting. |
| Manican, Joanna Len | 12/19/2025 | 8:24 AM | 8:30 AM | No Audio - PDA/ other tools still functional | Impacted by system issue / Audio issue no valid response on the other line | Restarted vpn, avaya, and pda |
| Deocampo, Joemar | 12/20/2025 | 6:30 AM | 6:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Impacted by system issue while on call | Citrix Froze - audio issue unable to hear cx on the other line delivered ghost spiel | Restarted VPN, AVAYA, and PDA |
| Discutido, Karen Grace | 12/20/2025 | 1:40 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to respond to chat contacts, restart PDA once done. |
| Hiloma, Ronalie | 12/20/2025 | 7:32 AM | 7:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | teammates VPN got disconnected. Had to restart the citrix due to disconnection. |
| Lariza, Angelica | 12/20/2025 | 1:45 AM | 2:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised Tm to assist CX without citrix, TM needs to pull-up necessary tools. while on call. |
| Abayon, Madge | 12/20/2025 | 8:21 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Kimbert |
| Olisco, Francis John | 12/20/2025 | 7:51 AM | 8:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error | Citrix Disconnected while on call |
| Brinosa, Ma Lourdes | 12/20/2025 | 5:24 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to change citrix or restart citrix if tools is still not loading. |
| Borja, Phoebe | 12/20/2025 | 2:58 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix and Avaya. |
| Borja, Phoebe | 12/20/2025 | 5:54 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Colesio, Edberg | 12/20/2025 | 8:23 PM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze while on call. Call was disconnected but he receive another call during system issue. |
| Florentino, Randy | 12/20/2025 | 7:29 AM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx while restarting Citrix. |
| Hiloma, Ronalie | 12/20/2025 | 2:45 AM | 3:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | restart citrix multipleS time change station |
| Zurbano, Ma Evonne | 12/20/2025 | 8:45 AM | 8:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammates citrix froze and she was kicked out from citrix. Teammate's call was disconnected but she needs to restart her citrix. |
| Hiloma, Ronalie | 12/20/2025 | 1:31 AM | 1:40 AM | No Audio - PDA/ other tools still functional | "disconnected citrix no audio \ |
| Basas, Kirk Michael | 12/20/2025 | 5:56 AM | 6:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | KICKED OUT OF CITRIX WHILE ON LUNCH |
| Delos Santos, Hubert Clifford | 12/20/2025 | 7:23 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error |
| Taladtad, Jelly Ann | 12/20/2025 | 7:14 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected/citrix kickout need to restart |
| Espejo, Renalyn | 12/20/2025 | 7:15 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya froze, citrix kicked out. Need to restart and re-pull up tools. |
| Javier, Channa | 12/20/2025 | 4:05 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dizon, Arnel | 12/20/2025 | 4:11 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mendoza, Ivie | 12/20/2025 | 7:20 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix // Call not disconnected |
| Miranda, Kyle Heaven | 12/20/2025 | 4:36 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/20/2025 | 4:11 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bandellon, Razel Ann | 12/20/2025 | 5:42 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Babela, Kezia Lea | 12/20/2025 | 5:56 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capurcos, Joan | 12/20/2025 | 7:22 AM | 7:38 AM | Avaya Issue - Freeze | Citrix froze while on avail |
| Zante, Chim Neo | 12/20/2025 | 5:59 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/20/2025 | 6:14 AM | 6:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 12/20/2025 | 6:32 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 12/20/2025 | 7:36 AM | 7:40 AM | No Audio - PDA/ other tools still functional | N/A |
| Bunol, Alvin Joshua | 12/20/2025 | 7:35 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Matutina, Jovilyn | 12/20/2025 | 7:50 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dizon, Arnel | 12/20/2025 | 8:14 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Juarez, Andrei | 12/20/2025 | 8:13 AM | 8:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Billones, King Jether | 12/20/2025 | 6:25 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | delay in pulling up citrix |
| Alegria, Princess Sharah Jade | 12/20/2025 | 6:30 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Diaz, Lyka Angelique | 12/20/2025 | 9:26 AM | 9:33 AM | No Audio - PDA/ other tools still functional | Teammate's screen froze and outside the Citrix it says that the network got disconnected. When it was restored, there was no audio so teammate delivered ghost spiel and ended the call, another call came in but there is still no audio so teammate was advised to sign out the Avaya the signed in again then it worked. |
| Magtagad, Hannah Joy | 12/20/2025 | 6:28 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | delay pulling up citrix ,, tm had to restart | did not mirror |
| Ortiz, Arian Mae | 12/20/2025 | 6:34 AM | 6:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix did not mirror had to restart |
| Ligson, Jonnibelle | 12/20/2025 | 6:37 AM | 6:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix did not mirror had to restart citrix |
| Ponsaran, Mary Flor | 12/20/2025 | 6:40 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | delay pulling up citrix |
| Valerio, Mark David | 12/20/2025 | 6:45 AM | 6:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | delay pulling citrix had to restart |
| Dizon, Arnel | 12/20/2025 | 9:33 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bandellon, Razel Ann | 12/20/2025 | 9:56 AM | 10:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Babela, Kezia Lea | 12/20/2025 | 9:58 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beluso, Jhenice | 12/20/2025 | 9:01 AM | 9:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Denosta, Aprilyn | 12/20/2025 | 9:51 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/20/2025 | 6:18 AM | 9:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esportuno, John Paul | 12/20/2025 | 8:11 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Atiga, Jessa | 12/20/2025 | 6:05 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Iguin, Harlyn Mae | 12/20/2025 | 9:48 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call CALL NOT DISCONNECTED |
| Brillantes, Angel Mae | 12/20/2025 | 7:04 AM | 7:11 AM | Avaya Issue - Freeze | screen froze unable to click screen for a while |
| Saquita, Jashsen Mea | 12/20/2025 | 6:30 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | did not exceed 5 mins |
| Saquita, Jashsen Mea | 12/20/2025 | 4:27 AM | 4:29 AM | No Audio - PDA/ other tools still functional | did not exceed 5 mins |
| Saquita, Jashsen Mea | 12/20/2025 | 2:38 AM | 2:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | had to restart PDA and AVAYA |
| Saquita, Jashsen Mea | 12/20/2025 | 2:26 AM | 2:29 AM | No Audio - PDA/ other tools still functional | did not exceed 5 mins |
| Taylor, Joeline | 12/20/2025 | 8:14 AM | 8:18 AM | Avaya Issue - Freeze | none |
| Deita, Kimberly | 12/20/2025 | 8:32 AM | 8:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Comala, John Vincent | 12/20/2025 | 9:25 AM | 9:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Billones, King Jether | 12/20/2025 | 9:59 AM | 10:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Cabugao, Peter Kent | 12/21/2025 | 11:09 AM | 11:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Teammate is on avail when sysdown occurred. No contact was disconnected |
| Cabantugan, Herjie | 12/21/2025 | 12:23 PM | 12:32 PM | Citrix Latency - Change Citrix Server | Teammate Need to change station, Citrix got disconnected and need to repull up everything. Teammate is on avail when sysdown occurred, no contact was disconnected |
| Cabantugan, Herjie | 12/21/2025 | 11:03 AM | 11:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA went error. Teammate is on Avail when the issue occurred, no contacts were disconnected |
| Degala, Kent Lemuel | 12/21/2025 | 12:29 PM | 12:33 PM | Citrix Latency - Change Citrix Server | Kicked out of citrix after transferring station. Teammate were transferring station, from 5th floor to 3rd floor due to UV Schedule. No Contact were disconnected. |
| Biclar, Andreia Sacci | 12/21/2025 | 4:31 PM | 4:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Duatin, Marbee Darryl | 12/21/2025 | 4:35 PM | 4:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: citrix froze, avaya froze. disconnect VPN, and close avaya due call could not be ended. and cant be clicked. restart avaya afterwards and log in back |
| Flores, Angelica | 12/21/2025 | 5:06 PM | 5:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: Denali error while on chat need to login avaya and VPN and stamp ready |
| Rubio, Mary Ann | 12/21/2025 | 6:35 PM | 6:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: While on call, citrix froze and VPN disconnected. Had to restart VPN to re login in PDA |
| Bernales, Joseph | 12/21/2025 | 7:18 PM | 7:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Dasig, Symon John | 12/21/2025 | 7:34 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Barroa, Cyrene | 12/21/2025 | 7:43 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Obafial, Mark Gyzzynn | 12/21/2025 | 7:55 PM | 7:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| De Jose, Jan Cedrex | 12/21/2025 | 7:46 PM | 7:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 12/21/2025 | 7:47 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Castro, Harvey Nicolai Andrew | 12/21/2025 | 8:00 PM | 8:10 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Begaso, Jestine Marie | 12/21/2025 | 8:32 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Adame, Willie Mer | 12/21/2025 | 8:42 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Zulieta, Vanessa | 12/21/2025 | 8:38 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 12/21/2025 | 8:32 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 12/21/2025 | 8:36 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/21/2025 | 8:36 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/21/2025 | 8:36 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/21/2025 | 8:27 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Diocena, Karl Vincent | 12/21/2025 | 7:28 PM | 7:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, citrix froze and VPN disconnected. Had to restart VPN to re login in PDA |
| Diocena, Karl Vincent | 12/21/2025 | 7:47 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, citrix froze and VPN disconnected. Had to restart VPN to re login in PD |
| Jalocon, Marites | 12/21/2025 | 8:13 PM | 8:17 PM | Citrix Latency - Change Citrix Server | Detailed Explanation: While on call, citrix froze and VPN disconnected. Had to restart VPN to re login in PDA |
| Raymundo, Pamela | 12/21/2025 | 8:35 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I had a phone call however the citrix suddenly frozen, I delivered ghost spiel and disconnected the call in order for me to restart my avaya, I've log in on my VPN, restart my citrix lastly with my avaya. When I tried to go on ready the PDA wasn't working. What I did was restarted everything again, good thing I was able to get on ready right away. |
| Sobredo, Mark Bryan | 12/21/2025 | 8:40 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze and Cx disconnected restarted PDA and stamped on ready immediately |
| Cahilig, Raven Roe | 12/21/2025 | 8:48 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix disconnected so had to restart while there's an active call in avaya just to pull up tools as i cannot log in to pda yet | active call on going and disconnected avaya after the call so that i can also log in to PDA and get on ready | assisted by wf jp |
| Hari-on, Marrienne | 12/21/2025 | 8:47 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Demi Florea Jimera |
| Bido, Sarra Veronica | 12/21/2025 | 8:40 PM | 8:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by: Demi Florea Jimera |
| Alovera, Rosalie | 12/21/2025 | 7:52 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while on chat, citrix froze, PDA error however chats wasn't disconnected, finish chats and restarted everything and stamp on ready |
| Duatin, Marbee Darryl | 12/21/2025 | 8:35 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze, avaya froze. disconnect VPN, and close avaya due call could not be ended. and cant be clicked. restart avaya afterwards and log in back |
| Diama, Joana Marie | 12/21/2025 | 8:51 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze during a call, and few seconds after, the VPN disconnected and reconnected on it's own. When citrix returned to normal, call got disconnected. Was able to stamp on Ready by 8:54 after dialing Avaya. |
| Morado, Mark | 12/21/2025 | 10:00 PM | 10:21 PM | No Audio - PDA/ other tools still functional | Tm experience system down from the start of shift. Avaya is nor responding right away. IMS0825551 |
| Silvano, Jazel | 12/21/2025 | 10:04 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Contact Disconnected |
| Artates, Gemma | 12/21/2025 | 10:24 PM | 10:26 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kim |
| Gonzales, Jovelyn | 12/21/2025 | 10:34 PM | 10:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Vista, Bernie | 12/21/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Wasn't able to go on ready on time. Citrix latency and AVAYA not pulling up. Restarted the PC. |
| Esparagoza, Shiela Mae | 12/21/2025 | 10:00 PM | 10:02 PM | Citrix Latency - Change Citrix Server | Citrix latency, tools ae not pulling up (google forms stuck in loading page). |
| Andrade, Yvonie | 12/21/2025 | 9:26 PM | 9:31 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Detailed Explanation: While on messaging, citrix froze and wasn't able to click my tools. VPN was disconnected and I was kicked out from Citrix. Connected to VPN and pull up citrix and logged in as well pull up the tools and stamp to break after. |
| Dimo, Charisse | 12/21/2025 | 10:34 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, citrix froze and wasn't able to click my tools. VPN was disconnected and I was kicked out from Citrix. Restart citrix, avaya and log in back |
| Rubio, Mary Ann | 12/21/2025 | 10:43 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, citrix froze and wasn't able to click my tools. VPN was disconnected and I was kicked out from Citrix. Need to login to the citrix and pull up all the tools needed. |
| Arandez, Christian Van | 12/21/2025 | 10:47 PM | 10:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Kicked out while on chat and contact disconnected since after pulling up citrix I need to pull up all of the tools as well. |
| Bolante, Pholla Jeve | 12/21/2025 | 11:45 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Bocala, John Loyd | 12/21/2025 | 11:15 AM | 11:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again. Restart citrix, pda and avaya. |
| Teodosio, Angelica | 12/21/2025 | 11:23 PM | 11:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to respond to chat contact first and after that TM can initiate Task manager to end PDA and restart again. |
| Cortez, Janielow | 12/21/2025 | 11:37 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 12/21/2025 | 5:06 PM | 5:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candido, Rhea Mae | 12/21/2025 | 11:11 PM | 11:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. |
| Ciudadano, Michaela | 12/21/2025 | 5:04 PM | 6:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zolina, Ma Vhency Rose | 12/20/2025 | 6:05 AM | 6:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix, need to pull up tools again. No response from the cx |
| Celoso, Ma Christina | 12/21/2025 | 4:09 PM | 4:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 12/21/2025 | 7:15 PM | 7:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/21/2025 | 10:37 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gabucay, Canskie | 12/21/2025 | 7:52 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 12/21/2025 | 7:37 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arroyo, Jevine France | 12/05/2025 | 11:38 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again and restart citrix, pda, and avaya. |
| Ponsaran, Girlie | 12/21/2025 | 7:47 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 12/21/2025 | 7:59 PM | 8:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Franco, Doreen | 12/21/2025 | 7:47 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esparagoza, Shiela Mae | 12/21/2025 | 11:49 PM | 11:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to finish call and once done, initiate task manager to end PDA. |
| Abela, Rasil | 12/21/2025 | 11:54 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/21/2025 | 7:25 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arroyo, Jevine France | 12/21/2025 | 11:54 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baldonado, Regene | 12/21/2025 | 11:54 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and unclickable call was disconnected| tm resarted| avaya and citrix |
| Obafial, Mark Gyzzynn | 12/21/2025 | 12:34 AM | 12:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Castro, Harvey Nicolai Andrew | 12/21/2025 | 12:54 AM | 12:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dasig, Symon John | 12/21/2025 | 12:01 AM | 12:03 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| De Jose, Jan Cedrex | 12/21/2025 | 12:16 AM | 12:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Navarra, Danelyn | 12/21/2025 | 11:39 PM | 11:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Detailed Explanation: PDA turned white while on chat, need to respond on the conversation first and click end task on task manager. Pulled up again PDA & stamp on ready. |
| Biclar, Andreia Sacci | 12/21/2025 | 12:32 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Alovera, Rosalie | 12/21/2025 | 11:51 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, audio disappeared, did ghost spiel, PDA error but chats did go through, finish chat, restarted and stamp on ready |
| Begaso, Jestine Marie | 12/21/2025 | 12:35 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Diocena, Karl Vincent | 12/21/2025 | 11:47 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on call | had to restart tools including citrix and avaya | avaya took longer to pull up | has to set up tools again. |
| Begaso, Jestine Marie | 12/21/2025 | 12:35 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 12/21/2025 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Acevedo, Maria Therese Anne | 12/21/2025 | 12:43 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on chat | had to restart tools including citrix and avaya | avaya took longer to pull up | has to set up tools again and stamp on ready |
| Gonzales, Jovelyn | 12/21/2025 | 12:39 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Ortiz, Arian Mae | 12/21/2025 | 12:30 AM | 12:40 AM | Avaya Issue - Freeze | TM encountered avaya issue while setting up. Advised TM to change station since avaya is taking time to boot up. No contacts were affected since downtime happened before shift start. |
| Polvorosa, Trezia Mae | 12/21/2025 | 11:48 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Tan, Mikaella Tatiana | 12/21/2025 | 1:07 AM | 1:09 AM | No Audio - PDA/ other tools still functional | No audio. |
| Adame, Willie Mer | 12/21/2025 | 1:00 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Diama, Joana Marie | 12/21/2025 | 12:52 AM | 1:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch Detailed Explanation: Citrix was kicked out after returning from Lunch. When Citrix was pulled up, VPN and AVAYA were re signed in and I was able to stamp to ready by 1:12 AM, exactly 1 hour after my Lunch. IMS0825575 |
| Cahilig, Raven Roe | 12/21/2025 | 12:49 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch Detailed Explanation: citrix disconnected while on lunch and went on error | dialed avaya and logged in back in citrix and went on ready exactly at 1:06 AM |
| Ciudadano, Michaela | 12/21/2025 | 9:55 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Flores, Angelica | 12/21/2025 | 1:24 AM | 1:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Denali error while on chat kick out to citrix, log back in need to login avaya and VPN and stamp ready |
| Duatin, Marbee Darryl | 12/21/2025 | 1:03 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: disconnect VPN/ pull up citrix LVS / restart avaya / pull up tools |
| Sobredo, Mark Bryan | 12/21/2025 | 1:04 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Restarted Citrix and stamped on ready when PDA was pulled up |
| Ponsaran, Girlie | 12/21/2025 | 11:49 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Andrade, Yvonie | 12/21/2025 | 1:26 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat, the citrix froze and when it came back my PDA is in error so I stamp to Logout since I still have pending chats. |
| Legaspi, Amiel Dave | 12/21/2025 | 1:23 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Tan, Mikaella Tatiana | 12/21/2025 | 1:10 AM | 1:11 AM | No Audio - PDA/ other tools still functional | Audio issue. |
| Abayon, Madge | 12/21/2025 | 10:00 PM | 10:04 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Kimbert |
| Bernas, Michael | 12/21/2025 | 1:35 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor KImbert |
| Arnaiz, Leandra Mae | 12/21/2025 | 1:35 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Dela Cruz, Kyle Christian | 12/21/2025 | 1:57 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Azarcon, RJ Timothy | 12/21/2025 | 1:57 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Iglesias, Roldan | 12/21/2025 | 2:00 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Ariaga, Trixie | 12/20/2025 | 1:34 PM | 1:49 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch and was able to get on ready on time | stamped lunch: 12:50 AM | Stamped ready: 1:49 AM |
| Villorente, Aira Khrystine | 12/20/2025 | 1:34 PM | 1:42 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch break |
| Villorente, Aira Khrystine | 12/21/2025 | 1:42 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Abunas, Mc Brandon | 12/21/2025 | 1:44 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Can't navigate the tool. I had to change citrix to get back and ready. |
| Lubrin, Mary Gwyneth | 12/21/2025 | 12:50 AM | 1:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. Restarted citrix |
| Bernas, Michael | 12/21/2025 | 2:09 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Kimbert |
| Burbano, Maita | 12/21/2025 | 12:30 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix and pull up tools again while assisting customer. |
| Selorio, Kathleen Joyce | 12/21/2025 | 1:59 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix went frozen, VPN DC, then when the call reconnected there was no audio, when advised to restart PDA Citrix suddenly logged out/kicked out. tm restarted avaya, vpn and citrix |
| Martinez, Jayza Mae | 12/21/2025 | 2:04 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error but cx still connected and continued assisting customer. restarted avaya and pda |
| Jalocon, Marites | 12/21/2025 | 1:00 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: while on lunch citrix froze and was kicked out of citrix | restart citrix, Avaya and Denali. |
| Caballero, Raquel | 12/21/2025 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Contact Disconnected |
| Florentino, Randy | 12/21/2025 | 2:01 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA goes error but was able to finish the call |
| Ofalla, Frank Danniel | 12/06/2025 | 12:46 AM | 12:50 AM | Avaya Issue - Freeze | Advised tm to restart PDA and avaya. |
| Segundine, Jofrey | 12/21/2025 | 2:30 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Coach Gavino |
| Ciudadano, Michaela | 12/21/2025 | 1:55 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balona, Shela | 12/21/2025 | 1:33 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Disconnected / Contact Disconnected |
| Acoyong, Angel Joy | 12/21/2025 | 1:58 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze disconnected / Contacts Disconnected |
| Baldonado, Regene | 12/21/2025 | 2:03 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Avaya log out and citrix kick out. restarted but avaya took time to pull up |
| Nicodemus, Mary Joy | 12/21/2025 | 3:07 AM | 3:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error/ Contacts Disconnected |
| Beluso, Jhenice | 12/21/2025 | 12:29 AM | 12:33 AM | Avaya Issue - Freeze | N/A |
| Denosta, Aprilyn | 12/21/2025 | 2:10 AM | 2:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Olandesca, Rvee Jude | 12/21/2025 | 12:45 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart citrix, pda, avaya, and vpn. |
| Dizon, Arnel | 12/21/2025 | 2:00 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Beluso, Jhenice | 12/21/2025 | 1:50 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ricardo, Danicah | 12/21/2025 | 12:47 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull up tools again, restart citrix, avaya, and pda. TM was able to go on ready. |
| Abolucion, Jodelyn | 12/21/2025 | 3:01 AM | 3:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ call disconnected |
| Manican, Joanna Len | 12/21/2025 | 1:57 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart citrix, pda, avaya, and VPN. TM was able to go on ready. |
| Dizon, Arnel | 12/21/2025 | 2:14 AM | 2:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Alojado, Geoven | 12/21/2025 | 1:57 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart tools again. Place notes on the last account. Tm was able to go on ready. |
| Cailin, Sharmaine Joy | 12/21/2025 | 2:49 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected and call got disconnected | tm was on pending unsched break when pda went error. tm have to restarte citrix and avaya |
| Galleno, Mark | 12/21/2025 | 2:21 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ AVAYA disconnected was kicked and need to restart, and pull up tools again. |
| Bolante, Pholla Jeve | 12/21/2025 | 3:42 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | CX DISCONNECTED DUE TO SD |
| Victoriano, Roilen Brian | 12/22/2025 | 2:43 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR. Tm restarted the PDA and set up his avaya |
| Victoriano, Roilen Brian | 12/21/2025 | 2:43 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error . set up Avaya |
| Bernas, Michael | 12/21/2025 | 5:52 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kim |
| Hierro, Alnie Glaze | 12/21/2025 | 1:37 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while pulling up tools. |
| Beltran, Mary Grace | 12/21/2025 | 3:57 AM | 3:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call. call disconnected |
| Deocampo, Joemar | 12/21/2025 | 1:55 AM | 2:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart tools. Avaya pull-up took too long as a result it was more than 30 minutes. |
| Abrise, Fatima | 12/21/2025 | 1:53 AM | 2:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart tools. TM was able to go on ready. |
| Celino, Chriselle | 12/21/2025 | 1:57 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to pull-up tools again. Restart VPN, Avaya, and PDA. |
| Borja, Phoebe | 12/21/2025 | 3:35 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart all tools including PDA, Avaya, and VPN. |
| Magtagad, Hannah Joy | 12/21/2025 | 2:54 AM | 3:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | none |
| Billones, King Jether | 12/21/2025 | 3:21 AM | 3:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Bocala, John Loyd | 12/21/2025 | 12:18 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to finish chat and restart PDA and Avaya. TM was able to go ready. |
| Begas, Rizza Mae | 12/21/2025 | 1:08 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up all tools affected by downtime. TM was able to go on ready. |
| Brillantes, Angel Mae | 12/21/2025 | 4:07 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Palsario, Erica | 12/21/2025 | 3:15 AM | 3:25 AM | No Audio - PDA/ other tools still functional | Had to restart Denali,, 3 consecutive calls no audio |
| Humpay, Elaine | 12/21/2025 | 4:10 AM | 4:15 AM | Avaya Issue - Freeze | none |
| Bocala, John Loyd | 12/21/2025 | 1:33 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call were not disconnected but tm needs to pull up tools that got affected by downtime. |
| Comala, John Vincent | 12/21/2025 | 4:17 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Longga, Clarise | 12/21/2025 | 1:35 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Downtime occurred after call. Advised TM to restart PDa, Avaya, and VPN. Tm was able to go on ready. |
| Ponsaran, Mary Flor | 12/21/2025 | 4:45 AM | 4:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Arconada, Eva | 12/21/2025 | 1:33 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze but chat contacts were not disconnected. Advised TM to restart PDA. |
| Arroyo, Jevine France | 12/21/2025 | 1:33 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and chat contacts were not disconnected. Advised TM to restart PDA once done with contacts. |
| Frial, Dave Lee | 12/20/2025 | 5:51 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valerio, Mark David | 12/21/2025 | 4:52 AM | 5:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | none |
| Arboleda Jr, Arnel | 12/21/2025 | 10:01 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pagsuguiron, Rachel | 12/21/2025 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Galleno, Mark | 12/21/2025 | 10:16 PM | 10:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ AVAYA disconnected was kicked and need to restart, and pull up tools again. |
| Berry, Jean | 12/21/2025 | 1:43 AM | 1:48 AM | No Audio - PDA/ other tools still functional | N/A |
| Macaculop, Chona | 12/21/2025 | 1:48 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected. |
| Lubrin, Mary Gwyneth | 12/21/2025 | 3:35 AM | 3:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnected while on call. Pulled up Azure NA. All tools disappeared, call did not disconnect was able to assist cx. Restarted citrix after the call |
| Esporma, Hannah Mae | 12/21/2025 | 1:56 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected. |
| Palsario, Erica | 12/21/2025 | 10:00 PM | 10:01 PM | Citrix Latency - Change Citrix Server | Unable to go on ready on time due to latency in Avaya |
| Pancho, Ednamae | 12/21/2025 | 10:13 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Severe latency | need to change citrix |
| Tanuyan, Zephamor Borrish | 12/21/2025 | 1:53 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Equinan, Jelame | 12/21/2025 | 2:05 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 12/21/2025 | 1:52 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Calsena, April Dexter | 12/21/2025 | 1:47 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pagsuguiron, Rachel | 12/21/2025 | 3:16 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Basas, Kirk Michael | 12/20/2025 | 9:56 AM | 10:00 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX |
| Pancho, Ednamae | 12/21/2025 | 4:02 AM | 4:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Lubrin, Mary Gwyneth | 12/21/2025 | 4:54 AM | 5:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered |
| Tablo, Roxann | 12/21/2025 | 1:50 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected /PDA/Denali Error - after lunch |
| Abrise, Fatima | 12/21/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call came in but Citrix froze no account was pulled up. Call did not disconnect but no response on the other line. Ghost spiel delivered |
| Pagsuguiron, Rachel | 12/21/2025 | 5:48 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abayon, Madge | 12/21/2025 | 5:37 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor maricar |
| Sonio, Jomark Vincent | 12/20/2025 | 5:52 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arnaiz, Leandra Mae | 12/21/2025 | 5:36 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by coach Gavino |
| Taladtad, Jelly Ann | 12/21/2025 | 4:07 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | call disconnected/Denali error |
| Selorio, Kathleen Joyce | 12/21/2025 | 6:02 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen, PDA went error restarted |
| Delos Santos, Hubert Clifford | 12/21/2025 | 4:07 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error |
| Alayon, Joeven | 12/22/2025 | 6:00 AM | 6:07 AM | No Audio - PDA/ other tools still functional | No audio for 2 consecutive calls. Need to pend logout and fix my audio. |
| Randoy, Jenebeth | 12/21/2025 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected | Pull up Avaya and PDA |
| Matutina, Jovilyn | 12/21/2025 | 1:52 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Joeven | 12/22/2025 | 6:07 AM | 6:20 AM | No Audio - PDA/ other tools still functional | No audio for 3 consecutive calls. Need to pend logout and fix my audio. Need to change PC. |
| Vista, Bernie | 12/21/2025 | 6:01 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. 6:01 AM to 6:16 AM |
| Tanuyan, Zephamor Borrish | 12/21/2025 | 3:25 AM | 3:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Valencia, Paulyn Rose | 12/22/2025 | 6:15 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected// need to repull up tools |
| Celino, Chriselle | 12/21/2025 | 5:36 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Contacts Disconnected 5:36 AM Citrix froze while on Call. 5:40 AM Citrix unfroze and PDA went error then call got disconnected. Restart tools. |
| Sy, Sidney | 12/21/2025 | 5:26 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out of Citrix. Cx stayed on the line while I restarted my tools and PDA. |
| Aguilar, Lovely | 12/21/2025 | 3:30 AM | 3:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA turned white // needed to sign out to relaunch it |
| Aguilar, Lovely | 12/21/2025 | 6:03 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on call / call got disconnected |
| Equinan, Jelame | 12/21/2025 | 5:57 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aman, Justine Carl | 12/21/2025 | 6:06 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, after screen froze the call was automatically disconnected in Denali but on Avaya the call is still active, provided ghost spiel then end the call. Restarted Avaya and Denali. |
| Gazer, Rodel | 12/21/2025 | 5:46 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 12/21/2025 | 5:37 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got disconnected, Audio issue no valid response on the other line | Delivered ghost spiel | restarted vpn,avaya, citrix and all tools |
| Brinosa, Ma Lourdes | 12/21/2025 | 5:54 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ctrix disconnected needs to pull up PDA and citrix, delvered ghjost spiel |
| Tanuyan, Zephamor Borrish | 12/21/2025 | 5:54 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Burbano, Maita | 12/21/2025 | 4:36 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citix froze kickout |
| Gazer, Rodel | 12/21/2025 | 5:50 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bernas, Michael | 12/21/2025 | 6:13 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Kim |
| Alayon, Joeven | 12/22/2025 | 6:22 AM | 6:30 AM | No Audio - PDA/ other tools still functional | No audio for 4 consecutive calls. Need to pend logout and fix my audio. AVAYA automatically disconnected after call. Already changed PC but still no audio. |
| Labayo, Maria Aizabelle | 12/21/2025 | 6:24 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix logout during lunch |
| Sta Romana, Kimberley | 12/21/2025 | 6:27 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix log out during lunch |
| Miranda, Kyle Heaven | 12/21/2025 | 4:11 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baguioro, Chybelle | 12/22/2025 | 6:31 AM | 6:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR | CHANGE PC |
| Rabino, Ramina | 12/21/2025 | 6:07 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnected |
| Segundine, Jofrey | 12/21/2025 | 6:26 AM | 6:31 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and call got dc assisted by mentor Kim |
| Bandellon, Razel Ann | 12/21/2025 | 4:09 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/21/2025 | 5:52 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bautista, Ma Margil | 12/21/2025 | 5:48 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not disconnected |
| Dizon, Arnel | 12/21/2025 | 6:05 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Galleno, Mark | 12/21/2025 | 6:14 AM | 6:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze after break need to restart, and pull up tools again. |
| Beluso, Jhenice | 12/21/2025 | 6:06 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zante, Chim Neo | 12/21/2025 | 6:17 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Morado, Mark | 12/21/2025 | 6:16 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix disconnected after brk, |
| Matutina, Jovilyn | 12/21/2025 | 1:52 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alojado, Geoven | 12/21/2025 | 6:30 AM | 6:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | teammate had to restart to avoid any denali discrepancy. (no audio) |
| Baldonado, Regene | 12/21/2025 | 4:49 AM | 4:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citix disconnected PDA error aftr lunch |
| Artates, Gemma | 12/21/2025 | 6:24 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Coach Gavino |
| Macaculop, Chona | 12/21/2025 | 5:48 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dador, Louis Adrian | 12/21/2025 | 1:37 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze disconnected / Contacts Disconnected |
| Diocos, Fredgine Mae | 12/21/2025 | 6:18 AM | 6:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out/Disconnected took tame to access citrix as it went on loop tm have to restart it multiple times. |
| Frial, Dave Lee | 12/05/2025 | 5:57 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esporma, Hannah Mae | 12/21/2025 | 5:59 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Billones, Mark | 12/21/2025 | 3:04 PM | 3:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Contacts Disconnected |
| Laurenio, Daniela | 12/21/2025 | 6:15 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix but call did not disconnected. need to pull off |
| Arboleda Jr, Arnel | 12/21/2025 | 5:58 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Customer disconnected the call |
| Mendoza, Julie Ann | 12/21/2025 | 3:36 AM | 3:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Network and Avaya disconnected | Call not disconnected but unable to hear anything (Initiated ghost spiel) | Kicked out of Citrix suddenly | Relaunched tools |
| Calsena, April Dexter | 12/21/2025 | 5:48 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dador, Louis Adrian | 12/21/2025 | 1:37 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/no audio |
| Lucahin, Angelie | 12/21/2025 | 5:35 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from Citrix, call got disconnected \\ All tools disappeared \\ Pulled out new tools |
| Billones, Mark | 12/21/2025 | 3:04 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Sonio, Jomark Vincent | 12/21/2025 | 5:52 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Palsario, Erica | 12/21/2025 | 5:42 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Llorente, Mel Rose | 12/20/2025 | 7:27 AM | 7:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while engaged in call |
| Empino, Gene Reynald | 12/21/2025 | 5:06 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix while on call |
| Deocampo, Joemar | 12/21/2025 | 5:37 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Impacted by system issue while on CALL| Citrix kicked out | Restarted VPN, AVAYA, and PDA- Reported to WF Rhayne. |
| Tupaz, Krisha Faye | 12/22/2025 | 6:50 AM | 6:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call provided ghost spiel |
| Burbano, Maita | 12/21/2025 | 5:21 AM | 5:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Sudden Denali error | Call got disc |
| Cobrado, Ma Cyrine | 12/21/2025 | 1:39 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SUMMARY: Citrix froze 1:39 am Contact not disconnected PDA error 1:41 am Go back on ready by 1:43 am |
| Hierro, Alnie Glaze | 12/21/2025 | 5:39 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/ Denali Error/ Contacts not disconnected |
| Luz, Dominic | 12/21/2025 | 5:37 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Fiolog, Crystal May | 12/21/2025 | 6:05 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and Avaya log out. Customer got disconnected and citrix kicked out tm was having hard time pulling up avaya |
| Ricardo, Danicah | 12/21/2025 | 5:36 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix while on call |
| Alvaira, Norallie | 12/21/2025 | 5:43 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Florentino, Randy | 12/21/2025 | 6:02 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and it got disconnected with the customer on the line but wasn't able to pull up and validate the account. |
| Galisim, Lovely Nicole | 12/21/2025 | 5:40 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call - kicked out of citrix - relaunched tools |
| Delfin, Vanneza | 12/20/2025 | 4:40 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to assist customer while on call. |
| Caballero, Raquel | 12/21/2025 | 5:44 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix |
| Sanchez, Mary Zhaineth | 12/22/2025 | 10:54 AM | 10:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix not responding. need to restart Avaya |
| Dador, Louis Adrian | 12/21/2025 | 5:23 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/kicked out |
| Lachica, Angel | 12/20/2025 | 5:48 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out. Restart tools (VPN, Avaya, PDA) |
| Billones, Mark | 12/21/2025 | 7:07 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/kicked out |
| Lachica, Angel | 12/21/2025 | 1:52 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze|| Audio issue|| restart Avaya and PDA |
| Tamagos, Geremy Luke | 12/21/2025 | 5:48 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to pull-up tools again. Tm were able to log in. |
| Busia, John Paul | 12/21/2025 | 2:12 AM | 2:18 AM | No Audio - PDA/ other tools still functional | PDA error| No contact and when I'm trying to go on ready, it is lagging/latency |
| Llorente, Mel Rose | 12/21/2025 | 1:51 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | SUMMARY: Citrix Froze while engaged in call | Restart Citrix Froze screen started at 01:51 am and the call ended by 01:54 am |
| Sanchez, Queenie Joy | 12/21/2025 | 2:19 AM | 2:21 AM | Avaya Issue - Freeze | Citrix froze and no audio after system issue, I log out and restarted my PDA & avaya. |
| Victoriano, Roilen Brian | 12/21/2025 | 6:04 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | call not disconnected | Restart PDA |
| Candido, Rhea Mae | 12/21/2025 | 1:41 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out while have active chat. CONTACTS NOT DISCONNECTED. Stamp log out and finish chat before ready. |
| Estebes, Immanuel | 12/21/2025 | 3:33 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While engaged in a call my citrix went out. |
| Arellano, Rose Anne | 12/21/2025 | 6:07 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm was kicked out from citrix but call was not disconnected |
| Billanes, Axcelle Mar | 12/21/2025 | 4:00 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and kicked out while on call. cx got disconnected . |
| Rizon, Lotis | 12/21/2025 | 5:42 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While engaged in a call, my citrix logged out |
| Frio, Denziel Marie | 12/21/2025 | 1:51 AM | 1:59 AM | No Audio - PDA/ other tools still functional | SUMMARY: Citrix froze at 1:51 AM for 3 minutes , unable to hear response from CX at 1:54 AM, waited for 2 minutes for ghost spiel and PDA got error at 1:57 am. Need to restart PDA |
| Donato, Elizabeth | 12/21/2025 | 1:39 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Busia, John Paul | 12/21/2025 | 6:12 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered System issue 6:12 Citrix Froze while engaged in the call. Restart Citrix and I'm not hearing the cx on the line. Pull up the tools after ghost spiel ended in 6:27 |
| Alcones, Paula Jane | 12/21/2025 | 6:04 AM | 6:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kickout while on call. tm need to finish the call to set up new citrix as tm needs to DC vpn first |
| Sanchez, Queenie Joy | 12/21/2025 | 6:18 AM | 6:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break and I logged in PDA error. |
| Basas, Gerlyn | 12/05/2025 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and VPN. |
| Cobrado, Ma Cyrine | 12/21/2025 | 5:40 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered System issue 5:40 Citrix Froze while engaged in the call. Restart Citrix at 5:45am Still engaged in the call. Restart all tools Manual spark pull up. call ENDED 6:00AM |
| Patricio, Aikie | 12/21/2025 | 5:59 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call and it took more than 5 mins. to pull up Avaya. |
| Teodosio, Angelica | 12/21/2025 | 1:40 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to respond to chat then once done, restart PDA. |
| Lachica, Angel | 12/21/2025 | 5:40 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I am engage in the call but PDA is no longer connected. Citrix kick out and I relog in to Citrix. Disconnected VPN at 6: Restart everything(VPN, PDA, Avaya). |
| Casimero, Ma Jonaville | 12/21/2025 | 1:46 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | TM relaunched VPN, Avaya and PDA then stamp ready. |
| Borja, Phoebe | 12/21/2025 | 7:37 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | cx has no audio |
| Sy, Sidney | 12/21/2025 | 7:02 AM | 7:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Virgo, Jeniebabes | 12/21/2025 | 1:45 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to relaunch PDA. Avaya, and VPN. |
| Candido, Rhea Mae | 12/21/2025 | 1:28 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again. |
| Esparagoza, Shiela Mae | 12/21/2025 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish call then relaunch PDA, Avaya and VPN. |
| Llorente, Mel Rose | 12/21/2025 | 5:49 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call (05:49) ended call (05:52) |
| Jamelarin, Uziel Ann | 12/21/2025 | 1:45 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix as it takes time for tools to load. |
| Beltran, Mary Grace | 12/21/2025 | 7:01 AM | 7:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch. I Had to pull up and open new Citrix. Citrix takes time to load up. Stamped ready on time 07:26 AM |
| Pelaez, Ma Christine Joy | 12/19/2025 | 7:15 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error while on ready. VPN disconnected. Restart VPN and pull up DA again. |
| Brinosa, Ma Lourdes | 12/21/2025 | 1:54 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, and other tools affected by downtime. |
| Sta Romana, Jett | 12/19/2025 | 12:38 PM | 12:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer to 3rd floor during lunch |
| Pelaez, Ma Christine Joy | 12/19/2025 | 2:00 PM | 2:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali error after lunch. Can't stamp ready. |
| Sta Romana, Jett | 12/19/2025 | 1:42 PM | 1:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | 1 call disconnected |
| Martinez, Jayza Mae | 12/21/2025 | 6:05 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze - contacts disconnected - restarted citrix and pda have to restart citrix after the call finally disconnected |
| Discutido, Karen Grace | 12/21/2025 | 1:40 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart and pull up tools again. |
| Bisnar, Ma Lucevie | 12/21/2025 | 1:55 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart tools again. |
| Baguioro, Chybelle | 12/19/2025 | 6:30 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, tried to stamp on ready but still got an error. Changed PC. |
| Aman, Justine Carl | 12/21/2025 | 2:06 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix and other tools. |
| Baguioro, Chybelle | 12/19/2025 | 7:42 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Salgado, Janelle Marie | 12/21/2025 | 6:40 AM | 6:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM had to restart citrix and had to restart multiple times since it's just blank page after restart |
| Vista, Bernie | 12/21/2025 | 4:26 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to assist cx while pulling tools. |
| Zante, Chim Neo | 12/21/2025 | 2:15 AM | 2:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Teodosio, Jean | 12/19/2025 | 7:58 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact not disconnected. PDA error, restarted PDA and stamp ready. |
| Begas, Rizza Mae | 12/21/2025 | 5:08 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to continue call since call was not disconnected. |
| Teodosio, Jean | 12/19/2025 | 4:28 PM | 4:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact not disconnected. PDA error, restarted PDA and stamp ready. |
| Dizon, Arnel | 12/21/2025 | 7:37 AM | 7:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alayon, Joeven | 12/22/2025 | 7:54 AM | 8:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. PDA turns error but contact not disconnected. Need to finish the call first and restart PDA and stamp on ready again. |
| Bocala, John Loyd | 12/21/2025 | 5:33 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx since call was not disconnected. |
| Javier, Channa | 12/21/2025 | 7:49 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arconada, Eva | 12/21/2025 | 5:33 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised Tm to assist CX since call was not disconnected. |
| Miranda, Kyle Heaven | 12/21/2025 | 8:15 AM | 8:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Matutina, Jovilyn | 12/21/2025 | 6:02 AM | 6:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Esportuno, John Paul | 12/21/2025 | 8:10 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Arroyo, Jevine France | 12/21/2025 | 5:33 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart tools. |
| Bandellon, Razel Ann | 12/21/2025 | 8:11 AM | 8:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Candido, Rhea Mae | 12/21/2025 | 5:42 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist CX and restart PDA once done. |
| Teodosio, Angelica | 12/21/2025 | 5:41 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and pull up tools again. |
| Discutido, Karen Grace | 12/21/2025 | 5:45 AM | 5:49 AM | Avaya Issue - Freeze | PDA error while on ready. Advised TM to restart PDA. |
| Longga, Clarise | 12/21/2025 | 5:35 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Tools again. Tm was able to go on ready. |
| Jamelarin, Uziel Ann | 12/21/2025 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised Tm to restart PDA, Avaya, and VPN. |
| Virgo, Jeniebabes | 12/21/2025 | 5:48 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again. Restart Citrix, PDA, VPN, Avaya and place noted on the account. |
| Mina, Mariel | 12/19/2025 | 8:01 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and audio issue. |
| Basas, Gerlyn | 12/21/2025 | 5:46 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart tools, pull everything that got affected by downtime. |
| Tacud, Claira Mae | 12/19/2025 | 8:24 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact not disconnected. PDA error, restarted PDA and stamp ready. |
| Casimero, Ma Jonaville | 12/21/2025 | 5:50 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools again. Restart PDA, Avaya, VPN. |
| Erenio, Remelyn | 12/21/2025 | 7:06 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to restart citrix and had to restart multiple times since citrix is not loading properly, stock in welcome page |
| Ciudad, Jerebel | 12/19/2025 | 11:52 AM | 11:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix frozen after lunch. Got kicked out to citrix so need to restart again. |
| Lariza, Angelica | 12/21/2025 | 5:48 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix while assisting CX. |
| Esparagoza, Shiela Mae | 12/21/2025 | 5:50 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix and pull up tools. |
| Brillantes, Angel Mae | 12/21/2025 | 8:15 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | not exceeded 5 mins |
| Sta Romana, Jett | 12/22/2025 | 8:08 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call is still active so need to finish the call first and restart PDA to get ready. |
| Valerio, Mark David | 12/21/2025 | 8:11 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Disconnected and tm had to restart citrix which took awhile to load |
| Sanchez, Mary Zhaineth | 12/22/2025 | 6:54 AM | 6:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call is still active so need to finish the call first and restart PDA to get ready. |
| Valerio, Mark David | 12/21/2025 | 8:15 AM | 8:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break had to restart citrix |
| Sanchez, Mary Zhaineth | 12/22/2025 | 8:23 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call is still active so need to finish the call first and restart PDA to get ready. |
| Bunol, Alvin Joshua | 12/21/2025 | 8:30 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 12/21/2025 | 7:03 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown while on lunch |
| Barrera, Bonnie Andrew | 12/21/2025 | 8:30 AM | 8:39 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ortiz, Arian Mae | 12/21/2025 | 8:09 AM | 8:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix took a while to load, tm had to restart since it keeps on getting kick out |
| Ligson, Jonnibelle | 12/21/2025 | 8:43 AM | 8:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix took a while to load, tm had to restart since it keeps on getting kick out |
| Taylor, Joeline | 12/21/2025 | 8:13 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | did not exceed 5 mins |
| Pelaez, Ma Christine Joy | 12/22/2025 | 8:37 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call is still active and need to finish the call first and restart PDA and get ready. |
| Tan, Mikaella Tatiana | 12/21/2025 | 9:10 AM | 9:12 AM | No Audio - PDA/ other tools still functional | no audio but other tools are still working |
| Tacud, Claira Mae | 12/22/2025 | 9:48 AM | 9:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Beluso, Jhenice | 12/21/2025 | 9:52 AM | 9:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 12/21/2025 | 10:03 AM | 10:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frooze, Kick Out Restart |
| Denosta, Aprilyn | 12/21/2025 | 10:03 AM | 10:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Mary Flor | 12/21/2025 | 9:44 AM | 9:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | did not exceed 5 mins |
| Alegria, Princess Sharah Jade | 12/21/2025 | 7:02 AM | 7:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | did not exceed 5 mins |
| Cabantugan, Herjie | 12/03/2025 | 10:16 AM | 10:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix frozen while on break so can't stamp ready on time. Restart PDA and stamp on ready. |
| Ciudad, Jerebel | 12/22/2025 | 10:33 AM | 10:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out. Need to pull up Citrix and PDA again and stamp ready. |
| Billones, Vincent Paul | 12/22/2025 | 10:50 AM | 10:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on break. Need to pull up citrix and restart PDA and stamp ready. |
| Mina, Mariel | 12/05/2025 | 11:21 AM | 11:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Teodosio, Jean | 12/22/2025 | 11:26 AM | 11:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| CabalQuinto, Shayne | 12/22/2025 | 11:24 AM | 11:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Tupaz, Krisha Faye | 12/22/2025 | 10:50 AM | 10:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out to citrix. Pull up citrix again and restart PDA and get ready. |
| Alayon, Joeven | 12/22/2025 | 11:52 AM | 11:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on lunch. Need to pull up tools again. Restart PDA and stamp on ready. |
| Opina, Angelica | 12/22/2025 | 11:58 AM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on lunch. Can't stamp ready on time. Need to pull up citrix and restart PDA again and stamp on ready. |
| Amante, Eldy Christian | 12/22/2025 | 12:00 PM | 12:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on lunch. Need to restart citrix. |
| Valencia, Paulyn Rose | 12/22/2025 | 12:17 PM | 12:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on training meeting. Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Buncalan, Joemil Bemaren | 12/22/2025 | 12:17 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Cabugao, Peter Kent | 12/22/2025 | 12:16 PM | 12:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Sanchez, Mary Zhaineth | 12/22/2025 | 12:15 PM | 12:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Tacud, Claira Mae | 12/22/2025 | 12:30 PM | 12:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Macalintal, Hanna Jane | 12/22/2025 | 12:35 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Condino, Melissa | 12/22/2025 | 12:26 PM | 12:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix diconnected |
| Ciudad, Jerebel | 12/22/2025 | 12:51 PM | 12:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disconnected. |
| Tupaz, Krisha Faye | 12/22/2025 | 12:15 PM | 12:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Mina, Mariel | 12/22/2025 | 11:55 AM | 12:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Bautista, Rochell | 12/22/2025 | 12:15 AM | 12:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Mina, Mariel | 12/22/2025 | 1:37 AM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch. |
| Dumali, Marjorie | 12/22/2025 | 1:41 PM | 1:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. Audio loss. Disconnecting call after providing ghost spiel. |
| Alayon, Joeven | 12/22/2025 | 12:20 PM | 12:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Alayon, Joeven | 12/22/2025 | 2:06 PM | 2:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze. PDA error. |
| Pelaez, Ma Christine Joy | 12/22/2025 | 2:47 PM | 2:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Call got disconnected. |
| Macalintal, Hanna Jane | 12/22/2025 | 3:17 PM | 3:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error. Restart PDA and ready again. |
| Billones, Vincent Paul | 12/22/2025 | 3:08 PM | 3:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on break. |
| Tacud, Claira Mae | 12/22/2025 | 3:16 PM | 3:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. |
| Falco, Via | 12/17/2025 | 9:27 PM | 10:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Via O. Falco Shift Date: 12/17/25 Start Time: 9:27 PM End Time: 10:25 PM Issue: Citrix Disconnected/Denali Error While on Lunch Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: na Production Floor: TRN ROOM VPN Used: PHX Assisted By: Trainer King |
| Ponce, Renz Kirby | 12/18/2025 | 5:16 PM | 5:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 12/18/25 Start Time: 5:16 PM End Time: 5:19 PM Issue: Citrix Disconnected/Denali Error While on Billable training Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 12-F Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Cawaling, Jeneron | 12/18/2025 | 5:43 PM | 5:52 PM | No Audio - PDA/ other tools still functional | Name: Jeneron Cawaling Shift Date: 12/18/25 Start Time: 05:43 PM End Time: 05:52 PM Issue: Audio issue, had to restart PC Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6- A Production Floor: 5th floor VPN Used: PHX Assisted By: WF Mollie |
| Vili, Annie Grace | 12/18/2025 | 5:59 PM | 6:02 PM | Citrix Latency - Change Citrix Server | Name: Annie Grace Vili Shift Date: 12/18/2025 Start Time: 5:59 PM End Time: 6:02 PM Issue: Experiencing latency and need to change Citrix. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13 A Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Contillo, Jerome | 12/18/2025 | 6:58 PM | 7:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/18/2025 Start Time: 6:58 PM End Time: 7:03 PM Issue: citrix froxe| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-D Production Floor: 5th VPN Used: PHX Assisted By: Ailene Alba |
| Bula, Esther | 12/18/2025 | 7:16 PM | 7:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Esther Bula Shift Date: Nov. 18, 2025 Start Time: 07:16 PM End Time: 07:17 PM Issue: Citrix froze while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ailene |
| Preciosa, Marie Antonette | 12/18/2025 | 6:30 PM | 6:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Marie Antonette Preciosa Shift Date: 12/18/2025 Start Time: 6:30 PM End Time: 6:44 PM Issue: citrix kicked out Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th VPN Used: PHX Assisted By: Coach April Borres |
| Cordovero, Jinky | 12/18/2025 | 7:17 PM | 7:22 PM | No Audio - PDA/ other tools still functional | Name: Jinky Cordovero Shift Date: 12/18/25 Start Time: 07:17 PM End Time: 07:22PM Issue: Audio issue, had to restart PC Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6- A Production Floor: 5th floor VPN Used: PHX Assisted By: WF Mollie |
| Villanueva, Joevil Paul | 12/18/2025 | 7:11 PM | 7:22 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 18 December 2025 Start Time: 07:11 pm End Time: 07:22 pm Issue: Citrix froze while on Break / Change Citrix and reopen tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - C Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Contillo, Jerome | 12/18/2025 | 7:58 PM | 8:11 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/18/2025 Start Time: 7:58 PM End Time: 8:11 PM Issue: citrix froxe| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-D Production Floor: 5th VPN Used: PHX Assisted By: TL Shiela Arbues (CW) |
| Preciosa, Marie Antonette | 12/18/2025 | 7:56 PM | 8:08 PM | Avaya Issue - Freeze | Name: Marie Antonette Preciosa Shift Date: 12/18/2025 Start Time: 7:56 PM End Time: 8:08 PM Issue: Audio issue/kicked out of citrix while on billable training Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th VPN Used: PHX Assisted By: Coach April Borres |
| Baler, Nathaniel Victor | 12/18/2025 | 7:56 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 12/18/25 Start Time: 7:56 PM End Time: 08:01 PM Issue: Citrix freeze Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: none POD # & Letter: 14 - C Production Floor: 5th floor VPN Used: PHX Assisted By: TL Sheila |
| Bula, Esther | 12/18/2025 | 8:36 PM | 8:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Esther Bula Shift Date: Nov. 18, 2025 Start Time: 08:36 PM End Time: 08:38 PM Issue: Citrix froze while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Ponce, Renz Kirby | 12/18/2025 | 8:38 PM | 8:41 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/18/2025 Start Time: 8:38 PM End Time: 8:41 PM Issue: Audio issue/kicked out of citrix while on billable training Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12-F Production Floor: 5th VPN Used: PHX Assisted By: Coach April Borres |
| Billones, Vincent Paul | 12/22/2025 | 4:14 PM | 4:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Contact got disconnected. |
| Falco, Via | 12/18/2025 | 7:17 PM | 7:30 PM | Citrix Latency - Change Citrix Server | Name: Via O. Falco Shift Date: 12/18/25 Start Time: 7:17 PM End Time: 7:30 PM Issue: Citrix Disconnected/Server Unreachable While on Billable Training Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 14-D Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Guevarra, Lander John | 12/22/2025 | 4:01 PM | 4:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: 12/22/2025 Start Time: 4:01 PM End Time: 4:05 PM Issue: PDA error while on Billable TM Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Cha Acirit |
| Biclar, Andreia Sacci | 12/22/2025 | 4:04 PM | 4:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Bula, Esther | 12/18/2025 | 9:04 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Esther Bula Shift Date: Nov. 18, 2025 Start Time: 09:04 PM End Time: 09:05 PM Issue: Citrix froze while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Ponce, Renz Kirby | 12/19/2025 | 7:19 PM | 7:22 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/19/25 Start Time: 7:19 PM End Time: 7:22 PM Issue: audio issue needed to restart Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Baler, Nathaniel Victor | 12/19/2025 | 7:31 PM | 7:37 PM | No Audio - PDA/ other tools still functional | Name: Nathaniel Victor Baler Shift Date: 12/19/25 Start Time: 7:31 PM End Time: 7:37 PM Issue: audio issue needed to restart Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Ponce, Renz Kirby | 12/19/2025 | 7:36 PM | 7:39 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/19/25 Start Time: 7:36 PM End Time: 7:39 PM Issue: audio issue needed to restart Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Ponce, Renz Kirby | 12/19/2025 | 8:11 PM | 8:13 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/19/25 Start Time: 8:11 PM End Time: 8:13 PM Issue: audio issue needed to restart Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Ponce, Renz Kirby | 12/19/2025 | 8:38 PM | 8:41 PM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 12/19/2025 Start Time: 8:38 PM End Time: 8:41 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Donguines, Dia | 12/19/2025 | 8:00 PM | 8:21 PM | Citrix Latency - Change Citrix Server | Name: Dia Donguines Shift Date: Dec. 19, 2025 Start Time: 8:00 pm End Time: 8:21 pm Issue: Experienced citrix latency. No audio- restarted PC Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14- D Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Falco, Via | 12/19/2025 | 12:35 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Disconnected/PDA Error While on Billable Training - No audio Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na |
| Ponce, Renz Kirby | 12/19/2025 | 12:49 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Was kicked out on Citrix needed to restart Citrix Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Nicor, Annaliza Joy | 12/18/2025 | 8:33 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Annaliza Joy Nicor Shift Date: 12/18/2025 Start Time: 8:33 PM End Time: 9:00 PM Issue: Citrix froze while on ready doing case works Account Number: 1693785887077124300 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Antioquia, Leah Mae | 12/22/2025 | 4:35 PM | 4:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Francisco, April Rose | 12/19/2025 | 12:36 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Was kicked out on Citrix /had to reset up PDA Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Bula, Esther | 12/19/2025 | 12:42 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| CabalQuinto, Shayne | 12/22/2025 | 4:23 PM | 4:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Teodosio, Jean | 12/22/2025 | 4:23 PM | 4:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Nicor, Annaliza Joy | 12/19/2025 | 8:46 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze while on Billable training. Cannot click anything. Had to restart my Citrix and Avaya took so long when I tried pulling it up again. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Mina, Mariel | 12/22/2025 | 4:23 PM | 4:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact got disconnected. PDA error, restarted PDA and stamp ready. |
| Quirino, Rio Mae | 12/21/2025 | 4:48 PM | 4:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponce, Renz Kirby | 12/19/2025 | 10:12 PM | 10:17 PM | No Audio - PDA/ other tools still functional | Issue: No audio needed to restart Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Falco, Via | 12/19/2025 | 10:13 PM | 10:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Disconnected/PDA Error While on Ready Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na |
| Ponce, Renz Kirby | 12/19/2025 | 8:45 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze Kicked out of Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Acervo, Erika | 12/22/2025 | 4:35 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Antioquia, Leah Mae | 12/22/2025 | 4:49 PM | 4:57 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cuarte, Riva Fe | 12/22/2025 | 5:02 PM | 5:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Delfin, Precious Eleanor | 12/22/2025 | 5:00 PM | 6:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Oquendo, Jemart | 12/22/2025 | 5:59 PM | 6:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Celoso, Ma Christina | 12/22/2025 | 6:00 PM | 6:17 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/22/2025 | 6:30 PM | 6:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Diocena, Karl Vincent | 12/22/2025 | 4:04 PM | 4:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on avail, the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Diocena, Karl Vincent | 12/22/2025 | 4:15 PM | 4:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, audio with cx got cut out and citrix got instantly kicked out while trying to do troubleshooting to fix audio issue | call with current cx got dc another call connected while still outside citrix still no audio | had to switch to a completely different station and re setup again |
| Diama, Joana Marie | 12/22/2025 | 4:24 PM | 4:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call and VPN got disconnected. When screen returned to normal, call got disconnected. Signed in to VPN again and restarted Avaya, and then stamped to ready right away. |
| Rubio, Mary Ann | 12/22/2025 | 4:55 PM | 4:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While waiting for a call Citrix froze and PDA error. Had to restart VPN to be able to click ready in PDA |
| Teguihanon, Mheljhone | 12/22/2025 | 6:20 PM | 6:26 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: PDA Error while on break need to restart PDA |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 6:51 PM | 6:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/22/2025 | 7:01 PM | 7:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cahilig, Raven Roe | 12/22/2025 | 6:58 PM | 7:01 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: citrix disconnected while on lunch and went on error | dialed avaya and logged in back in citrix and went on ready exactly at 7:01 PM |
| Degoma, Rachel | 12/22/2025 | 7:08 PM | 7:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/22/2025 | 7:26 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 12/22/2025 | 7:22 PM | 7:24 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gloria, Arielle Marie | 12/22/2025 | 6:01 PM | 6:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/22/2025 | 7:23 PM | 7:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 12/22/2025 | 7:20 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 12/22/2025 | 7:34 PM | 7:38 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Rapista, Sarah Jane | 12/22/2025 | 7:42 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 12/22/2025 | 7:39 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 7:42 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obafial, Mark Gyzzynn | 12/22/2025 | 7:58 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Acervo, Erika | 12/22/2025 | 4:35 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Salvador, KC | 12/22/2025 | 7:44 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 12/22/2025 | 7:54 PM | 7:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 12/22/2025 | 8:04 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 8:04 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| De Jose, Jan Cedrex | 12/22/2025 | 7:54 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Adame, Willie Mer | 12/22/2025 | 7:55 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 12/22/2025 | 8:23 PM | 8:25 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/22/2025 | 7:39 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lopez, Jean | 12/22/2025 | 8:23 PM | 8:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Buaron, Jera | 12/22/2025 | 7:46 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quirino, Rio Mae | 12/22/2025 | 8:55 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/22/2025 | 9:55 PM | 9:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Degoma, Rachel | 12/22/2025 | 8:57 PM | 9:09 PM | Citrix Latency - Change Citrix Server | N/A |
| Nobleza, Ronelyn | 12/22/2025 | 9:06 PM | 9:09 PM | Citrix Latency - Change Citrix Server | N/A |
| Delfin, Precious Eleanor | 12/22/2025 | 9:30 PM | 9:32 PM | Avaya Issue - Freeze | N/A |
| Baler, Nathaniel Victor | 12/22/2025 | 9:45 PM | 9:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Mentoring for GCCA Issue: Restart PC due to Latency. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Paulo, Pauline | 12/22/2025 | 8:49 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Falco, Via | 12/22/2025 | 9:40 PM | 9:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: Audio issue, had to restart Citrix and Avaya Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Vili, Annie Grace | 12/22/2025 | 7:39 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: Citrix froze and Avaya disconnected. Needed to sign in again. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Nicor, Annaliza Joy | 12/22/2025 | 6:00 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mantoring Issue: Citrix latency and audio issues. had to restart citrix. Denali also took so long when I tried pulling it up. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Oquendo, Jemart | 12/22/2025 | 10:07 PM | 10:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Quirino, Rio Mae | 12/22/2025 | 10:25 PM | 10:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Repull up VPN and Avaya. endorse cx for call back |
| Borres, Jonna Jean | 12/22/2025 | 10:33 PM | 10:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cawaling, Jeneron | 12/22/2025 | 4:22 PM | 4:36 PM | No Audio - PDA/ other tools still functional | Audio issue, had to change PC |
| Falco, Via | 12/22/2025 | 4:33 PM | 4:43 PM | No Audio - PDA/ other tools still functional | Audio issue, had to restart Citrix and Avaya |
| Iguis, Jessa | 12/22/2025 | 4:23 PM | 4:30 PM | No Audio - PDA/ other tools still functional | Audio issue, had to restart |
| Calizo, Jason Bengon | 12/19/2025 | 9:58 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Citrix latency & no audio/ restarted pc multiple times/ |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 10:47 PM | 10:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Calizo, Jason Bengon | 12/22/2025 | 4:51 PM | 4:59 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Contillo, Jerome | 12/22/2025 | 5:08 PM | 5:11 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Calizo, Jason Bengon | 12/22/2025 | 6:54 PM | 7:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | was doing case works by pair, later noticed got kick out of citrix had to relogin to AVAYA, VPN and Citrix |
| Contillo, Jerome | 12/22/2025 | 7:36 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix forze| PDA error |
| Contillo, Jerome | 12/22/2025 | 7:56 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix forze| PDA error |
| Borlado, Lady Mae | 12/22/2025 | 10:34 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cawaling, Jeneron | 12/22/2025 | 7:54 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Dela Cruz, Rozhien | 12/22/2025 | 8:48 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Contillo, Jerome | 12/22/2025 | 10:06 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix issue| PDA logout |
| Penano, Herlyn | 12/22/2025 | 8:54 PM | 9:22 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Guevarra, Lander John | 12/22/2025 | 10:21 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on Billable Training. Error in Denali. Latency kicked out |
| Cortes, Jessa | 12/22/2025 | 8:49 PM | 9:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sarmiento, Xian Yan | 12/22/2025 | 8:43 PM | 9:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Balontong, Nino Shary | 12/22/2025 | 8:50 PM | 9:00 PM | Avaya Issue - Freeze | N/A |
| Alair, Amiel Alan | 12/22/2025 | 8:51 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/22/2025 | 11:26 PM | 11:28 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacuta, Rodelyn | 12/22/2025 | 8:40 PM | 8:45 PM | Avaya Issue - Freeze | N/A |
| Caingcoy, Rolly | 12/22/2025 | 7:40 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Azarcon, Dianne | 12/22/2025 | 7:44 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/22/2025 | 7:51 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 12/22/2025 | 11:23 PM | 11:33 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/22/2025 | 10:13 PM | 10:31 PM | Citrix Latency - Change Citrix Server | N/A |
| Abayon, Madge | 12/22/2025 | 11:29 PM | 11:31 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Contillo, Jerome | 12/22/2025 | 10:49 PM | 10:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix issue| PDA logout |
| Carlos, Anna Mae | 12/22/2025 | 11:24 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Calizo, Jason Bengon | 12/22/2025 | 10:59 PM | 11:06 PM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix |
| Detanoy, Anne Nicole | 12/22/2025 | 11:37 PM | 11:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Contillo, Jerome | 12/22/2025 | 11:32 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Preciosa, Marie Antonette | 12/22/2025 | 7:20 PM | 7:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA Denali error |
| Abunas, Mc Brandon | 12/21/2025 | 9:49 PM | 9:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Diaz, Lyka Angelique | 12/22/2025 | 11:32 PM | 11:34 PM | Avaya Issue - Freeze | Avaya Issue Freeze, Call has no audio when it was restored. |
| Villanueva, Joevil Paul | 12/22/2025 | 9:30 PM | 9:42 PM | Avaya Issue - Freeze | Name: Joevil Paul Villanueva Shift Date: 22 December 2025 Start Time: 09:30 pm End Time: 09:42 pm Issue: Citrix froze and Error on PDA / need to restart citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX |
| Preciosa, Marie Antonette | 12/22/2025 | 10:43 PM | 10:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Marie Antonette Preciosa Shift Date: Nov. 22, 2025 Start Time: 10:43 PM End Time: 10:44 PM Issue: Citrix kicked out/ Restart PC Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Abayon, Madge | 12/22/2025 | 11:56 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Diaz, Lyka Angelique | 12/22/2025 | 11:50 PM | 11:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call, call got disconnected |
| Artates, Gemma | 12/21/2025 | 9:58 PM | 10:02 PM | Avaya Issue - Freeze | teammate encounter avaya issue while setting up, teammate was inside the Production floor 30minutes before her shift |
| Vili, Annie Grace | 12/19/2025 | 9:14 PM | 9:15 PM | Avaya Issue - Freeze | n/a |
| Villanueva, Joevil Paul | 12/19/2025 | 8:44 PM | 8:45 PM | Avaya Issue - Freeze | n/a |
| Cordovero, Jinky | 12/19/2025 | 8:15 PM | 8:19 PM | Avaya Issue - Freeze | n/a |
| Azarcon, Dianne | 12/22/2025 | 11:45 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rapista, Sarah Jane | 12/22/2025 | 11:42 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Randoy, Jenebeth | 12/23/2025 | 11:45 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call was disconnected. Restarted Avaya and PDA |
| Ibanez, Daniell | 12/22/2025 | 11:50 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Villanueva, Joevil Paul | 12/18/2025 | 11:14 PM | 11:31 PM | Avaya Issue - Freeze | n/a |
| Cawaling, Jeneron | 12/18/2025 | 9:50 PM | 10:07 PM | Avaya Issue - Freeze | N/a |
| Vili, Annie Grace | 12/18/2025 | 8:36 PM | 8:37 PM | Avaya Issue - Freeze | N/A |
| Magluyan, Grace Alondra Joy | 12/19/2025 | 6:42 AM | 6:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate took too long to pull up AVAYA. |
| Legaspi, Amiel Dave | 12/22/2025 | 7:35 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Begaso, Jestine Marie | 12/22/2025 | 8:41 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Acervo, Erika | 12/22/2025 | 8:42 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dalumpines, Athea Trisha | 12/19/2025 | 6:39 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate need to hard reset and pull up all the tools. |
| Zulieta, Vanessa | 12/22/2025 | 8:50 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Abela, Rasil | 12/22/2025 | 6:31 PM | 6:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Legaspi, Amiel Dave | 12/22/2025 | 9:12 PM | 9:16 PM | Citrix Latency - Change Citrix Server | Assisted by Coach Allie |
| Devibar, Juselle Rey | 12/19/2025 | 6:42 AM | 6:55 AM | Avaya Issue - Freeze | Teammate needs to pull up AVAYA and the tolls that took time. |
| Espinosa Jr, Mervin | 12/19/2025 | 6:32 AM | 6:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard reset Teammate need to set-up again. |
| Acervo, Erika | 12/22/2025 | 10:06 PM | 10:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dorado, Ricardo Jesus III | 12/22/2025 | 11:26 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 12/22/2025 | 11:06 PM | 11:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by WF JP |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 12:00 AM | 12:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Encina, Felix John | 12/19/2025 | 6:38 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was kicked out from his CITRIX and needs to restart. |
| Legaspi, Amiel Dave | 12/22/2025 | 11:36 PM | 11:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Quirino, Rio Mae | 12/22/2025 | 12:21 AM | 12:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Adame, Willie Mer | 12/22/2025 | 11:57 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Anuales, Neste Rose | 12/22/2025 | 11:45 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Acervo, Erika | 12/22/2025 | 11:58 PM | 11:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Graciadas, John Wilbert | 12/19/2025 | 5:45 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had to pull his CITRIX and set-up |
| Alvero, Eleandro | 12/19/2025 | 6:38 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Kicked out from citrix, Avaya took to long to pull up. |
| Ayuda, Ma Victoria | 12/19/2025 | 6:58 AM | 7:04 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and PDA error, needs to restart everything. |
| Ponsaran, Mary Flor | 12/22/2025 | 12:14 AM | 12:19 AM | No Audio - PDA/ other tools still functional | no audio, 3 consecutive calls where tm cannot hear the cx. restart avaya and PDA |
| Bolante, Pholla Jeve | 12/22/2025 | 12:32 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected |
| Badillo, Bernard Luis | 12/22/2025 | 12:29 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM's citrix got disconnected while in an active call. TM relaunched citrix and had to assist cx. |
| Obafial, Mark Gyzzynn | 12/22/2025 | 11:58 PM | 12:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate had the citriz froze then the call went silent. Teammate had to wait if the call would go back, but eventually had to do ghost spiel. Teammate had to log in back after the Avaya being disconnected but having hard time logging on as the Avaya kept on loading. Need to close Avaya and re launch. TM have to wait few minutes before the avaya pulled up |
| Magluyan, Grace Alondra Joy | 12/19/2025 | 8:58 AM | 9:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minutes system down. |
| Alegria, Princess Sharah Jade | 12/22/2025 | 12:47 AM | 12:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM restart the PDA |
| Sy, Sidney | 12/22/2025 | 12:42 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR while on CALL |
| Deondo, Micah | 12/23/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Assisted her to change citrix and let her stamp on ready right away |
| Dicon, Reymelyn Grace | 12/22/2025 | 6:41 PM | 6:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Magluyan, Grace Alondra Joy | 12/22/2025 | 12:37 AM | 12:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minutes system down. |
| Encina, Felix John | 12/22/2025 | 12:47 AM | 12:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate was kicked out of citrix, hard reset, endorsing callback. |
| Arrobang, Juliena Rose | 12/22/2025 | 10:00 PM | 10:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires to Partition to finish downloading first. Teammate had to wait so she can login to the avaya. |
| Lubrin, Mary Gwyneth | 12/23/2025 | 11:25 PM | 11:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm that she need to assist the customer before restarting and getting ready again. |
| Nobleza, Ronelyn | 12/22/2025 | 12:44 AM | 12:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celino, Chriselle | 12/23/2025 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Assist her to change citrix and cloud reset then wait her stamp on ready |
| Tupaz, Christian Jay | 12/22/2025 | 10:53 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected |
| Delfin, Precious Eleanor | 12/22/2025 | 12:46 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 12/22/2025 | 12:47 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tablo, Roxann | 12/21/2025 | 5:36 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/DENALI error/ kicked out |
| Cuare, Rey John | 12/22/2025 | 11:38 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lucahin, Angelie | 12/23/2025 | 11:41 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to finish the call first then restart and stamp on ready again |
| Dasig, Joshua | 12/20/2025 | 11:02 PM | 11:10 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/20/2025 Start Time End Time: 11:02 PM - 11:10 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya Issues | Cannot pull up Avaya | Account Number: no account number. about to stamp ready from training/meeting Pod Number/Letter: 27-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF Rhayne |
| Salvador, KC | 12/22/2025 | 11:43 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Albay, Alrry | 12/20/2025 | 10:38 PM | 10:43 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/20/2025 Start Time: 10:38 pm End Time: 10:43 pm Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Denali Error Account Number: N/A Pod Number/Letter: 27-F Production Floor: 3-F VPN Used: LVS-NA GSD Ticket Number: Assisted by: WF RHAYNE |
| Manican, Joanna Len | 12/22/2025 | 10:00 PM | 10:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/DENALI error/ Spark was not pulling up/ not able to stamp ready on time |
| De Jose, Jan Cedrex | 12/22/2025 | 11:53 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Zulieta, Vanessa | 12/22/2025 | 12:13 AM | 12:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Iguis, Jessa | 12/22/2025 | 7:30 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froxe| PDA error |
| Tupaz, Christian Jay | 12/22/2025 | 12:50 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected |
| Donguines, Dia | 12/22/2025 | 9:35 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA mentoring - No disconnected contact Issue: At first, restarted citrix due to latency. Then after logging in to citrix it was logged out and when tried to log in again it took time for the Denali to load. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Abag, Jay | 12/22/2025 | 12:51 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Iguis, Jessa | 12/22/2025 | 11:30 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froxe| PDA error |
| Francisco, April Rose | 12/22/2025 | 12:08 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | was kicked out on Citix /restart PDA |
| Conlu, Ma Josefa | 12/22/2025 | 12:42 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Oquendo, Jemart | 12/22/2025 | 12:48 PM | 12:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Franco, Doreen | 12/02/2025 | 12:35 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/22/2025 | 12:45 AM | 12:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Gonzales, Jovelyn | 12/22/2025 | 12:32 AM | 12:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Alovera, Rosalie | 12/22/2025 | 7:34 PM | 7:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: PDA error after lunch, restarted and stamp on ready |
| Manican, Joanna Len | 12/22/2025 | 10:25 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / No audio / Citrix disconnected including all tools and pda / Restarted all tool |
| Zolina, Ma Vhency Rose | 12/20/2025 | 2:10 AM | 2:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time End Time: 02:10 AM - 02:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Error while on call, kicked out of citrix. Account Number: 2013232837965128387 Pod Number/Letter: 27-c Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF Rhayne |
| Cawaling, Jeneron | 12/22/2025 | 12:32 PM | 12:48 PM | No Audio - PDA/ other tools still functional | GCCA Mentoring Ticket: IMS0825927. Issue: Audio issue, had to restart citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Sobredo, Mark Bryan | 12/22/2025 | 7:50 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on call Restarted PDA and stamped on ready when PDA was pulled up |
| Jalocon, Marites | 12/22/2025 | 7:46 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix frozen and disconnected. Need to restart citrix Denali and Avaya |
| Quicoy, Febelyn | 12/22/2025 | 12:04 AM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Ponsaran, Girlie | 12/22/2025 | 12:39 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Albay, Alrry | 12/20/2025 | 2:39 AM | 2:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time: 2:39 am End Time: 2:51 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze/No audio/Call not disconnected Account Number: N/A Pod Number/Letter: 27-F Production Floor: 3-F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: WF RHAYNE |
| Rubio, Mary Ann | 12/22/2025 | 8:16 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call and it disconnected. Had to restart VPN, Avaya and PDA to re login. |
| Ponce, Renz Kirby | 12/22/2025 | 11:41 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: citrix issue| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Acervo, Erika | 12/22/2025 | 12:43 AM | 12:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by WF Allen |
| Abag, Jay | 12/22/2025 | 12:10 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 12/22/2025 | 8:07 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected |
| Zolina, Ma Vhency Rose | 12/20/2025 | 2:10 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Resending with correct time. Shift Date: 12/20/2025 Start Time End Time: 02:10 AM - 02:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Error while on call, kicked out of citrix. Account Number: 2013232837965128387 Pod Number/Letter: 27-c Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF Rhayne |
| Ebacuado, Khaleen Kaye | 12/22/2025 | 12:56 PM | 1:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocena, Karl Vincent | 12/22/2025 | 8:21 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Calizo, Jason Bengon | 12/22/2025 | 10:30 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: citrix froze Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Arandez, Christian Van | 12/22/2025 | 8:26 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix freeze while on chat | need to finish chat session before pulling up denali and avaya |
| Begaso, Jestine Marie | 12/22/2025 | 12:40 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Bula, Esther | 12/22/2025 | 10:06 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: Citrix froze while on Billable Training. Error in Denali. Latency Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Diama, Joana Marie | 12/22/2025 | 8:25 PM | 8:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze got disconnected during a call. Signed back to Citrix without restarting tools, and redialed Avaya to stamp to Lunch after. |
| Quirino, Rio Mae | 12/22/2025 | 1:04 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amoguez, Apple Jane | 12/22/2025 | 11:43 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Andrade, Yvonie | 12/22/2025 | 8:44 PM | 8:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Detailed Explanation: Citrix Froze while on the call and while waiting for the system to refresh, the VPN disconnected and no audio on the call. Error with the PDA so I had to re-connect with the VPN and stamp on ready. |
| Bula, Esther | 12/22/2025 | 9:46 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: PDA error while on training Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Flores, Angelica | 12/22/2025 | 9:38 PM | 9:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and denali error I receive a call but no audio delivered ghost spiel end the call need to login to VPN and avaya and stamp ready |
| Macaculop, Chona | 12/23/2025 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Assist her to change citrix and let her stamp on ready |
| Cahilig, Raven Roe | 12/22/2025 | 10:10 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while waiting for a call, citrix froze and disconnected so i had to re-log in. had to restart/disconnect vpn and reconnect to be able to go on ready in pda. |
| Dimo, Charisse | 12/22/2025 | 10:15 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Cuarte, Riva Fe | 12/22/2025 | 1:11 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 12/22/2025 | 10:40 PM | 10:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: needs to change the tele connector due the first one is defective, already reported to workforce and coach cilane, restarted avaya and re pulled up tools |
| Delfin, Wenjiel | 12/22/2025 | 11:32 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 12/22/2025 | 1:13 PM | 1:18 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bandellon, Razel Ann | 12/22/2025 | 12:30 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alovera, Rosalie | 12/22/2025 | 11:37 PM | 11:41 PM | Avaya Issue - Freeze | Detailed Explanation: Citrix Froze while on call, got disconnected, did ghost spiel. however chats still did go through, finish chat, Restarted and stamp on ready |
| Jalocon, Marites | 12/22/2025 | 11:48 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya. Chat get in and I need to finish the chat to restart denali. |
| Dorado, Ricardo Jesus III | 12/22/2025 | 12:44 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponce, Renz Kirby | 12/22/2025 | 7:39 PM | 7:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: PDA Denali error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Sobredo, Mark Bryan | 12/22/2025 | 11:51 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Arandez, Christian Van | 12/22/2025 | 11:56 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix freeze while on chat | need to finish chat session before pulling up denali and avaya |
| Ponce, Renz Kirby | 12/22/2025 | 7:33 PM | 7:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: PDA Denali error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Duatin, Marbee Darryl | 12/22/2025 | 12:07 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze, and could not clicked on something, disconnect VPN and got kicked out of citrix, restart avaya and pulled up tools |
| Acevedo, Maria Therese Anne | 12/22/2025 | 11:53 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while on one on one _ citrix disconnected | re-login to citrix and denali was on error. Disconnect denali and stamp "break" |
| Bula, Esther | 12/22/2025 | 5:59 PM | 6:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: Citrix froze while on Billable Training. Error in Denali. Latency Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Diama, Joana Marie | 12/22/2025 | 12:27 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze during a call and waited few moments to return to normal. Was able to go on ready upon resigning in VPN and Avaya. |
| Ofalla, Louis Kenneth | 12/22/2025 | 4:00 PM | 4:18 PM | Citrix Latency - Change Citrix Server | Cannot login to Citrix |
| Bula, Esther | 12/22/2025 | 5:14 PM | 5:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | GCCA Mentoring Issue: Citrix froze while on Billable Training. Error in Denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Gamlanga, Christine Grace | 12/20/2025 | 1:32 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time End Time: 1:32 AM – 1:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got kicked out but customer is still on the line for almost 15 mn after that had to pull up the tools and assist customer. Had to restart pda again. Account Number: '1417686450811092158 Pod Number/Letter: 27-B Production Floor: 3rd floor VPN Used: phx GSD Ticket Number: IMS0825935 Assisted by: WF Rhayne |
| Diocena, Karl Vincent | 12/22/2025 | 12:22 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while on call citrix froze and got disconnected | call did not did not disconnect at first and returned but then lost audio due to avaya freezing | had to restart avaya but got grace period | had to go through with troubleshooting avaya grace period and waited to have it pulled up while resetting citrix and tools | |
| Ofalla, Louis Kenneth | 12/22/2025 | 4:00 PM | 4:18 PM | Citrix Latency - Change Citrix Server | Cannot login to Avaya. Forgot login credentials |
| Graciadas, John Wilbert | 12/22/2025 | 1:41 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate took time to pull up CITRIX, there was trouble of connecting to PDA because there is a call. |
| Rubio, Mary Ann | 12/22/2025 | 12:10 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze and disconnected while on call. Need to disconnect AVAYA to Re pull up Citrix to Login in PDA |
| Mendoza, Ivie | 12/21/2025 | 8:18 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logged out // Call disconnected avaya took time to pullup |
| Babela, Kezia Lea | 12/22/2025 | 12:41 PM | 1:03 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Duatin, Marbee Darryl | 12/22/2025 | 12:46 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: was able to assist still the customer with no citrix but unbale to process all the process/ citrix still up after being pulled/ restarted avaya |
| Dasig, Joshua | 12/20/2025 | 2:08 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time End Time: 2:08 AM - 2:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze | Citrix Kicked Out Account Number: 4827250348899526816 Pod Number/Letter: 27-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: IMS0825936 Assisted by: WF Rhayne |
| Arnaiz, Leandra Mae | 12/22/2025 | 12:16 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/20/2025 | 4:59 AM | 5:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time: 4:59 am End Time: 5:10 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and the PDA error | repull up denali Account Number: 1661845932440680166 Pod Number/Letter: 27-D Production Floor: 3-F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: WF RHAYNE |
| Andrade, Yvonie | 12/22/2025 | 12:45 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on the call when the Citrix Froze, at first customer is still on the other line but after I was kicked out of the citrix, no valid response and delivered ghost spiel. Had to pull up citrix again and stamp on ready |
| Ofalla, Louis Kenneth | 12/22/2025 | 12:42 PM | 12:47 PM | Avaya Issue - Freeze | Citrix Freeze |
| Abela, Rasil | 12/22/2025 | 10:32 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/22/2025 | 9:54 PM | 10:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Flores, Angelica | 12/22/2025 | 12:41 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line call was disconnected and denali error I receive a chat but kick out from citrix need to log in but failed and need to restart login to avaya and VPN |
| Capawan, Jherico | 12/22/2025 | 9:42 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ore, Francis Riel | 12/20/2025 | 5:10 AM | 5:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/20/2025 Start Time: 5: 10 am End Time: 5: 30 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze| Citrix disconnected|No audio/Call not disconnected Account Number: 5614867873890613046 Pod Number/Letter: 27-G Production Floor: 3-F VPN Used: LVS-PHX GSD Ticket Number: IMS0825937 Assisted by: WF RHAYNE |
| Devibar, Juselle Rey | 12/22/2025 | 12:45 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Avaya took so long to pull up and CITRIX. |
| Besana, Gene Ruel | 12/22/2025 | 9:44 PM | 9:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Artates, Gemma | 12/22/2025 | 12:45 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gamlanga, Christine Grace | 12/20/2025 | 5:58 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time End Time: 5:58 AM – 6:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got kicked out. Had to restart pda again. Account Number: '5605778503733788967 Pod Number/Letter: 27-B Production Floor: 3rd floor VPN Used: phx GSD Ticket Number: Assisted by: WF Rhayne |
| Alvero, Eleandro | 12/22/2025 | 12:48 AM | 12:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minute system down. |
| Valle, Marchelle | 12/22/2025 | 12:45 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obalo, Allen Carl | 12/22/2025 | 7:47 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen/ Logged-out/ PDA error |
| Teguihanon, Mheljhone | 12/22/2025 | 7:10 PM | 7:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA Error while on call | call not disconnected Detailed Explanation: PDA Error while on call | call not disconnected need to assist the customer before restarting my PDA |
| Birog, Sam Ryan Louise | 12/22/2025 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen/ Logged-out |
| Alovera, Rosalie | 12/22/2025 | 12:53 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: kicked out from citrix, still call is active, screen froze unable to pull up tools, offered callback to cx to resolve the login issue, good thing cx agreed and ended the call. however after the call ended chats did go through. Finish chat and restart PDA then stamp on ready |
| Artates, Gemma | 12/22/2025 | 12:11 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obalo, Allen Carl | 12/22/2025 | 11:49 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen/ PDA error |
| Ponsaran, Andrea Kaye | 12/22/2025 | 11:43 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen/ Logged-out |
| Guevara, Prince Carl | 12/22/2025 | 11:50 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen / Logged out |
| Gabucay, Canskie | 12/22/2025 | 9:25 PM | 9:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Iglesias, Roldan | 12/22/2025 | 12:51 AM | 12:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | na |
| Hiasa, Angel | 12/22/2025 | 12:43 PM | 12:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen / Logged out |
| Abayon, Madge | 12/22/2025 | 12:49 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Delfin, Wenjiel | 12/22/2025 | 9:04 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Gamlanga, Christine Grace | 12/22/2025 | 12:51 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/22/2025 Start Time End Time: 12:51 AM –1:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix. Had to restart pda /citrix again. Account Number: '5605778503733788967 Pod Number/Letter: 5-F Production Floor: 5th floor VPN Used: phx GSD Ticket Number: Assisted by: WF JP |
| Franco, Doreen | 12/22/2025 | 8:36 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villorente, Aira Khrystine | 12/22/2025 | 12:32 AM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on Break |
| Amoguez, Apple Jane | 12/22/2025 | 7:53 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Artates, Gemma | 12/22/2025 | 1:42 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abajar, Allysa | 12/22/2025 | 10:00 PM | 10:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Cortez, Janielow | 12/22/2025 | 6:59 PM | 7:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bernas, Michael | 12/22/2025 | 1:44 AM | 1:46 AM | Avaya Issue - Freeze | NA |
| Besana, Gene Ruel | 12/22/2025 | 6:47 PM | 6:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dasig, Joshua | 12/22/2025 | 12:11 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/22/2025 Start Time/End Time: 12:11 PM - 12:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Error/Denali Error Account Number: 1906160181284805419 Pod Number/Letter: 5 - E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF JP |
| Abrica, Apollo | 12/22/2025 | 10:00 PM | 10:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Gabucay, Canskie | 12/22/2025 | 12:47 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ariaga, Trixie | 12/22/2025 | 10:00 PM | 10:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Cortez, Janielow | 12/22/2025 | 12:35 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Antioquia, Leah Mae | 12/22/2025 | 1:52 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Villas, Neca | 12/22/2025 | 1:49 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for a next call Denali error |
| Azarcon, RJ Timothy | 12/22/2025 | 1:52 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abag, Jay | 12/22/2025 | 8:05 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Segundine, Jofrey | 12/22/2025 | 1:13 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Busquit, Crislen | 12/22/2025 | 1:48 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ponsaran, Girlie | 12/22/2025 | 8:40 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 12/22/2025 | 1:10 AM | 1:19 AM | Avaya Issue - Freeze | N/A |
| Caingcoy, Rolly | 12/22/2025 | 11:50 AM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 12/23/2025 | 12:42 AM | 12:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Bacuta, Rodelyn | 12/23/2025 | 12:42 AM | 12:47 PM | Avaya Issue - Freeze | System down verified and validated |
| Ambrosio, Mica | 12/22/2025 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Azarcon, Dianne | 12/22/2025 | 12:52 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/23/2025 | 11:57 PM | 12:05 AM | Avaya Issue - Freeze | System down verified and validated |
| Borlado, Lady Mae | 12/22/2025 | 12:44 AM | 1:05 AM | Avaya Issue - Freeze | N/A |
| Alair, Amiel Alan | 12/22/2025 | 12:22 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/22/2025 | 12:47 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ore, Francis Riel | 12/22/2025 | 11:30 AM | 11:55 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/22/2025 Start Time: 11:30 PM End Time: 11:55 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No audio | cx can't hear TM Account Number: 1544472997115248794 Pod Number/Letter: 5 | D Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by:WF JP |
| Penano, Herlyn | 12/22/2025 | 12:41 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/22/2025 | 11:35 AM | 12:00 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/22/2025 Start Time-End Time: 11:35 PM - 12:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya issues | Mic is not working | Cx can't hear me Account Number: 1265515978347175253 / 5330214767893787911 Pod Number/Letter: 5 - E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF JP |
| Cahilig, Raven Roe | 12/22/2025 | 2:12 AM | 2:20 AM | Avaya Issue - Freeze | Detailed Explanation: while on call, citrix froze and call got disconnected so had to re-log in, i was able to get in to PDA however got encountered with avaya freeze had to restart avaya and get on ready Ticket #: |
| Alovera, Rosalie | 12/22/2025 | 2:20 AM | 2:30 AM | Avaya Issue - Freeze | Detailed Explanation: kicked out from citrix , PDA error but chats still go through, finish chat , restarted and stamp on logout |
| Flotildes, Realyn | 12/22/2025 | 1:00 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/22/2025 EID: 430580/rflotildes Start Time: 1:00 AM End Time: 1:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and the PDA error |call was not disconnected/pull up denali after call Account Number: 1437323069173151800 Pod Number/Letter: 4-D Production Floor: 5th-F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace. |
| Alair, Amiel Alan | 12/22/2025 | 2:28 AM | 2:30 AM | Avaya Issue - Freeze | N/A |
| Pamunag, Jazzen Roi | 12/22/2025 | 2:28 AM | 2:30 AM | Avaya Issue - Freeze | N/A |
| Sarmiento, Xian Yan | 12/22/2025 | 12:46 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Baranda, Patricia Ann | 12/22/2025 | 10:00 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Valle, Marchelle | 12/22/2025 | 2:08 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor maricar |
| Obafial, Mark Gyzzynn | 12/22/2025 | 11:58 PM | 12:23 AM | Avaya Issue - Freeze | (Citrix froze while on call/ call not disconnected but can't hear the cx anymore/ kicked out of citrix/ relogged in to citrix call still ongoing ghost spiel provided/ AVAYA issue only loading/ restart AVAYA) |
| Dela Cruz, Rozhien | 12/22/2025 | 12:41 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadigal, Christopher | 12/22/2025 | 10:00 PM | 10:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Obafial, Mark Gyzzynn | 12/22/2025 | 12:38 AM | 12:48 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected while on call/ call not disconnected |
| Aguilar, Leanne Kaye | 12/22/2025 | 6:57 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Paulo, Pauline | 12/22/2025 | 12:50 AM | 1:05 AM | Avaya Issue - Freeze | Citrix Froze while on call / call got disconnected |
| Condez, Rea Angelika | 12/22/2025 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Borlado, Lady Mae | 12/22/2025 | 6:32 PM | 6:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Habulan, Nicole | 12/22/2025 | 8:36 PM | 9:06 PM | Avaya Issue - Freeze | Citrix Froze while on training meeting/ kicked out citric and had to re pull up tools |
| Tariao, John David | 12/23/2025 | 1:35 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to finish first the call and restarting again and stamp on ready |
| Bacuta, Rodelyn | 12/22/2025 | 6:02 PM | 6:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Habulan, Nicole | 12/22/2025 | 8:37 PM | 8:40 PM | Avaya Issue - Freeze | Citrix Froze while on Billable training/ Kicked out Citrix and had to re pull up tools |
| Julian, Kristine Rose | 12/22/2025 | 12:30 AM | 12:41 AM | Avaya Issue - Freeze | Assisted TM to restart AVAYA since it takes time to load. |
| Besa, Mary Jane | 12/22/2025 | 8:55 PM | 9:05 PM | Avaya Issue - Freeze | NA |
| Julian, Kristine Rose | 12/22/2025 | 12:30 PM | 12:41 PM | Avaya Issue - Freeze | n/a |
| Cadorna, Diomelyn Jane | 12/22/2025 | 8:46 PM | 9:26 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Murillo, Vanessa | 12/22/2025 | 8:55 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ayuda, Ma Victoria | 12/22/2025 | 1:30 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had CITRIX freeze, VPN disconnection, and needs to set-up again. |
| Sanguillosa, Rhea | 12/22/2025 | 8:45 PM | 9:34 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Esportuno, John Paul | 12/22/2025 | 1:42 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abanco, Nina May | 12/22/2025 | 10:00 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ibanez, Anacel | 12/22/2025 | 11:55 PM | 12:12 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Julian, Kristine Rose | 12/22/2025 | 12:30 AM | 12:41 AM | Avaya Issue - Freeze | N/A |
| Besa, Mary Jane | 12/22/2025 | 12:54 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bandellon, Razel Ann | 12/22/2025 | 2:14 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ocana, Keth David | 12/21/2025 | 5:53 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abanco, Nina May | 12/22/2025 | 12:52 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Murillo, Vanessa | 12/22/2025 | 12:55 AM | 1:07 AM | Avaya Issue - Freeze | NA |
| Julian, Kristine Rose | 12/22/2025 | 2:22 AM | 2:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Berry, Jean | 12/21/2025 | 5:45 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | cx concern resolved |
| Ibanez, Anacel | 12/22/2025 | 12:55 AM | 1:15 AM | Avaya Issue - Freeze | NA |
| Sanguillosa, Rhea | 12/22/2025 | 12:59 AM | 1:11 AM | Avaya Issue - Freeze | NA |
| Abanco, Nina May | 12/22/2025 | 1:59 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cadorna, Diomelyn Jane | 12/22/2025 | 2:05 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Briones, Andrea Mean | 12/22/2025 | 2:49 AM | 2:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call unable to validate cx |
| Besa, Mary Jane | 12/22/2025 | 5:00 PM | 5:05 AM | Avaya Issue - Freeze | NA |
| Abunas, Mc Brandon | 12/22/2025 | 12:41 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected, there is call needs to be resolved so I resolve first to open new critrix. |
| Ordines, Kent Lester | 12/22/2025 | 7:52 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Empeno, Alleah Camille | 12/26/2025 | 9:15 AM | 9:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Abanco, Nina May | 12/22/2025 | 7:53 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abolucion, Jodelyn | 12/22/2025 | 2:23 AM | 2:31 AM | Avaya Issue - Freeze | N/A |
| Ibanez, Anacel | 12/22/2025 | 8:37 PM | 8:51 PM | Avaya Issue - Freeze | NA |
| Abolucion, Jodelyn | 12/22/2025 | 2:53 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | Citrix froze (Call disconnected) |
| Cailin, Sharmaine Joy | 12/22/2025 | 12:30 AM | 12:33 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while on the call - call got then disconnected restarted pda |
| Uadan Jr, Richard | 12/19/2025 | 9:50 AM | 9:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error not engage in a call. |
| Silvano, Jazel | 12/22/2025 | 12:41 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/kicked out |
| Dador, Louis Adrian | 12/22/2025 | 1:01 AM | 1:10 AM | Avaya Issue - Freeze | citrix froze/restart pda no audio |
| Aluad, Rose Ann | 12/22/2025 | 3:20 AM | 3:51 AM | No Audio - PDA/ other tools still functional | Audio issue. TM is unable to hear the cx after the Citrix got froze. |
| Baldonado, Regene | 12/22/2025 | 1:01 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | disconnected on citrix, no response on the other line delivered ghost spiel. have to restart vpn, as unable to access citrix without dc the vpn |
| Honrado, Kristel Danielle | 12/22/2025 | 3:14 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a downtime during transfer of PODS to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Visto, Josellel | 12/22/2025 | 2:14 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a downtime during transfer of PODS to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Selorio, Kathleen Joyce | 12/22/2025 | 12:41 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen, VPN DC, Citrix suddenly logged out/kicked out |
| Honrado, Kristel Danielle | 12/22/2025 | 3:02 AM | 3:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Tm experienced a downtime during transfer of PODS during break to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Magdaluyo, Claire Mae | 12/22/2025 | 3:04 AM | 3:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Tm experienced a downtime during transfer of PODS during break to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Olmo, Lei Franzie Aira | 12/19/2025 | 8:12 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from citrix, call got disconnected \\ All tools disappeared. Contact disconnected but not able to get the account number |
| Magdaluyo, Claire Mae | 12/19/2025 | 7:20 AM | 7:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call Cx got disconnected |
| Vegafria, Manny Mark | 12/19/2025 | 8:31 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Conlu, Ma Josefa | 12/22/2025 | 12:55 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced citrix disconnection while on call had to assist cx for a while needed to repull up tools again. |
| Alcos, Jenny | 12/19/2025 | 9:58 AM | 10:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error// call not disconnected |
| Dasig, Joshua | 12/22/2025 | 3:12 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Tm experienced a downtime during transfer of PODS to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Laurenio, Daniela | 12/22/2025 | 3:13 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix but call did not disconnected |
| Ebuna, Ckim Wesley | 12/22/2025 | 11:47 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a downtime while on call. No audio from his end but still can hear cx. Advised to restart PDA and VPN |
| Peremne, Tanya Kyle | 12/22/2025 | 12:49 AM | 12:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call and kick out in Citrix unable to hear cx on the line for 3 consecutive call / call not disconnected |
| Duran, Louella | 12/19/2025 | 10:01 AM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/need to set up again and pull up tools. |
| Boses, Liezel Jane | 12/19/2025 | 12:30 AM | 12:34 AM | Avaya Issue - Freeze | Avaya error |
| Devibar, Juselle Rey | 12/22/2025 | 11:29 PM | 11:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM experienced a citrix kicked out and AVAYA apllication taking too load to load. |
| Boses, Liezel Jane | 12/19/2025 | 8:29 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected call was disconnected |
| Martinez, Jayza Mae | 12/22/2025 | 10:16 PM | 10:27 PM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced TM experienced a PDA error while on call. Continue to assist cx until citrix eventually kicked out and call disconnected |
| Dela Torre, Ivan Kyle | 12/22/2025 | 11:30 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime of having a issue pulling up AVAYA and need to update grace period, can login to citrix but PDA is not pulling up Assisted until go on ready |
| Formelos, Diana Joy | 12/22/2025 | 1:33 AM | 1:35 AM | Avaya Issue - Freeze | the issue has been resolved |
| Marcos, Lyka Joy | 12/22/2025 | 3:58 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered audio issue and citrix got froze. Teammate has to restart the avaya due to disconnected system. |
| Luz, Dominic | 12/02/2025 | 3:31 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Segundine, Jofrey | 12/22/2025 | 2:13 AM | 2:25 AM | Avaya Issue - Freeze | teammate was assisted by mentor Maricar and WF Rhayne |
| Pantaleon, Laurence | 12/22/2025 | 4:04 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered audio issue and citrix got froze. Teammate has to restart the avaya due to disconnected system. |
| Briones, Andrea Mean | 12/22/2025 | 3:52 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA denali error |
| Francisco, Nikka Patricia | 12/22/2025 | 3:53 PM | 3:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Caballero, Raquel | 12/22/2025 | 4:08 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / Contacts Disconnected |
| Oliveros, Christine | 12/22/2025 | 4:07 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aluad, Rose Ann | 12/22/2025 | 4:11 AM | 4:17 AM | Avaya Issue - Freeze | VPN disconnected / No audio |
| Diaz, Lyka Angelique | 12/22/2025 | 4:17 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error citix disconnected while on lunch |
| Cailin, Sharmaine Joy | 12/22/2025 | 3:57 AM | 4:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avaya disconnecteed, citrix froze and citrix disconnected - cx dropped the call |
| Diestro, John Isaac | 12/23/2025 | 3:33 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted to finish first the call, then stamp on ready right away |
| Celino, Ar Brian | 12/22/2025 | 4:06 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call |
| Estialbo, Rochilyn Joy | 12/22/2025 | 1:42 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised Tm to pull-up tool while assisting customer. Tm was able to restart and go on ready. |
| Andrade, Tresha | 12/22/2025 | 6:35 PM | 7:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call not disconnected | Need to restart Vpn, Avaya and repull up my tools. |
| Besa, Josh Rainer | 12/22/2025 | 7:14 PM | 7:24 PM | Citrix Froze - CONTACTS DISCONNECTED | About to do confirm acceptance however, Citrix froze and got kicked out, VPN got disconnected and need to restart my VPN and Avaya. Citrix froze and got kicked out | Call not disconnected | Need to restart Vpn, Avaya and repull up my tools. |
| Declaro, Lalyn | 12/22/2025 | 7:34 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error/ No call when encountered sysdown/ need to repull up avaya |
| Villarosa, Gerry | 12/22/2025 | 7:39 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call not disconnected | Need to restart Vpn, Avaya and repull up all my tools. |
| Tupas, Jastin | 12/22/2025 | 7:53 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx is asking about a pending transaction on her account but I am not able to fully resolve her concern due to system issue. Citrix Froze and No Audio available. |
| Nepomuceno, Shenie | 12/22/2025 | 10:00 PM | 10:07 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Oquendo, Romel John | 12/22/2025 | 7:26 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call got disconnected | Need to restart Vpn, Avaya and repull up my tools. About to explain the timeframe of the dispute process but citrix suddenly froze and the call got disconnected. Had to restart and re-pull up everything. |
| Trinidad, Angelika | 12/22/2025 | 8:34 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | About to send an email but can't snd it due to citrix froze |
| Pinalba, Reybe | 12/22/2025 | 8:45 PM | 8:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA DENALI ERROR after Break |
| Andojar, Ma Angeline | 12/22/2025 | 8:51 PM | 8:57 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error after Break |
| Tanuyan, Zephamor Borrish | 12/22/2025 | 12:41 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besa, Josh Rainer | 12/22/2025 | 8:49 PM | 9:04 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Sy, Sidney | 12/22/2025 | 4:32 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lagumbay, Daniela Marie | 12/22/2025 | 9:17 PM | 9:38 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Pagsuguiron, Rachel | 12/22/2025 | 12:41 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besa, Josh Rainer | 12/22/2025 | 9:30 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Candoleta, Janine Pearl | 12/22/2025 | 10:11 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, kick out of citrix, avaya issue, Severe latency LVS, change to DUB, repull up all tools |
| Nepomuceno, Shenie | 12/22/2025 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tupas, Jastin | 12/22/2025 | 9:31 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Tondo, Melyn | 12/22/2025 | 10:30 PM | 11:12 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Frial, Dave Lee | 12/22/2025 | 1:40 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Tresha | 12/22/2025 | 10:36 PM | 10:42 PM | Citrix Latency - Change Citrix Server | Experienced severe latency on when assisting Cx affecting the call. Restart VPN/AVAYA/Citrix. |
| Candoleta, Janine Pearl | 12/22/2025 | 5:27 PM | 5:43 PM | No Audio - PDA/ other tools still functional | avaya issue, couldn't hear cx 2 times, change POD, repull up all tools |
| Frial, Dave Lee | 12/22/2025 | 1:40 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | TM did not provide Account number. He was able to go on ready. |
| Besa, Josh Rainer | 12/22/2025 | 11:05 PM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya/PDA error during l Lunch, Had to repull up Citrix, Restart VPN and Avaya. |
| Oquendo, Romel John | 12/22/2025 | 12:10 AM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error, avaya issue while on lunch. |
| Villarosa, Gerry | 12/22/2025 | 12:00 AM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from the Citrix l While I'm on Lunch, Had to repull up Citrix, Restart VPN, Avaya and repull up my tools. |
| Declaro, Lalyn | 12/22/2025 | 12:18 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from the Citrix while on Lunch, Had to repull up Citrix, Restart VPN, Avaya and repull up my tools. |
| Trinidad, Angelika | 12/22/2025 | 12:34 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // Avaya froze .I was checking the dispute but citrix froze |
| Pinalba, Reybe | 12/22/2025 | 12:34 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Disconnected|Had been Kicked Out|Contact Not Disconnected|Need to Re-pull Up Citrix, Avaya, and all the Tools |
| Condez, Rea Angelika | 12/19/2025 | 4:19 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate tried to still assist her customer, but her screen froze, all her tools were no longer clickable |
| Andojar, Ma Angeline | 12/22/2025 | 12:42 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from the Citrix while on Lunch, Had to repull up Citrix, Restart VPN, Avaya and repull up my tools. |
| Arboleda Jr, Arnel | 12/22/2025 | 1:46 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Declaro, Lalyn | 12/22/2025 | 12:45 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call then suddenly disconnected / avaya disconnected/ need to repull up tools |
| Mateo, Mary Claresse | 12/22/2025 | 9:04 PM | 9:25 PM | Citrix Latency - Change Citrix Server | Kick out from citrix and avaya no sound. Repull up all tools. |
| Equinan, Jelame | 12/22/2025 | 1:56 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mateo, Mary Claresse | 12/22/2025 | 12:47 AM | 12:08 AM | Citrix Latency - Change Citrix Server | Kick out from citrix and avaya no sound. Repull up all tools. |
| Villarosa, Gerry | 12/22/2025 | 12:48 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got kicked out |Contact Not Disconnected | Need to restart Avaya, Vpn and repull up all my tools |
| Lagumbay, Daniela Marie | 12/22/2025 | 12:45 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and got kicked out |Contact Not Disconnected | Need to restart Avaya, Vpn and repull up all my tools |
| Sonio, Jomark Vincent | 12/22/2025 | 12:41 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Futotana, Abegaell | 12/22/2025 | 8:35 PM | 8:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Avaya errored while on break |
| Resurreccion, Rodel John | 12/22/2025 | 1:25 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call CALL NOT DISCONNECTED |
| Futotana, Abegaell | 12/22/2025 | 10:20 PM | 10:23 PM | Citrix Latency - Change Citrix Server | Permission to log out due to severe latency during call/citrix lagging |
| Oquendo, Romel John | 12/22/2025 | 12:40 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Cx accepted the resolution that was given to him. Had to pull up tools after call was done. |
| Futotana, Abegaell | 12/22/2025 | 1:00 AM | 1:30 AM | Citrix Latency - Change Citrix Server | Kicked out from citrix. Have to repull up tools. |
| Arboleda Jr, Arnel | 12/22/2025 | 2:01 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 12/22/2025 | 2:00 AM | 2:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Juarez, Andrei | 12/22/2025 | 4:24 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mercado, Jason | 12/22/2025 | 2:00 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call not disconnected |
| Pagsuguiron, Rachel | 12/22/2025 | 2:05 AM | 2:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Osano, Jhenaline | 12/22/2025 | 1:57 AM | 2:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error, call disconnected |
| Almasol, Shaira Rose | 12/22/2025 | 2:10 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 12/22/2025 | 1:38 AM | 1:42 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Olivas, Johanna | 12/22/2025 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to pull-up tools again. TM were able to stamp on ready. |
| Nadate, Jonnabell | 12/22/2025 | 2:59 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. call was not disconnected kicked out from citrix. No audio from the other line. |
| Mercado, Jason | 12/22/2025 | 3:30 AM | 3:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. |
| Encina, Felix John | 12/22/2025 | 1:42 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minute system down. |
| Rescate, Paul Jensen | 12/22/2025 | 1:39 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart PDa and avaya. Tm was able to login after restarting. |
| Espinosa Jr, Mervin | 12/22/2025 | 1:41 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minute system down |
| Alayon, Alexander Paul | 12/22/2025 | 4:15 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kick out while on break |
| Adodoli, Karl Howen | 12/22/2025 | 1:47 AM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minute system down |
| Colesio, Edberg | 12/22/2025 | 4:15 AM | 4:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | denali error while on break |
| Macaculop, Chona | 12/22/2025 | 2:05 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abajar, Allysa | 12/22/2025 | 10:00 PM | 10:47 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Santos, Raquel | 12/22/2025 | 4:17 AM | 4:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out from Citrix while on break |
| Berry, Jean | 12/22/2025 | 1:41 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Selorio, Kathleen Joyce | 12/22/2025 | 5:05 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix while on call. |
| Abrica, Apollo | 12/22/2025 | 10:00 PM | 10:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Esporma, Hannah Mae | 12/22/2025 | 1:40 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ariaga, Trixie | 12/22/2025 | 10:00 PM | 10:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Resurreccion, Rodel John | 12/22/2025 | 4:15 AM | 4:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | denali error while on break |
| Sonio, Jomark Vincent | 12/22/2025 | 1:53 AM | 1:59 AM | No Audio - PDA/ other tools still functional | N/A |
| Calsena, April Dexter | 12/22/2025 | 1:40 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Empeno, Alleah Camille | 12/22/2025 | 12:07 AM | 12:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Ofalla, Frank Danniel | 12/23/2025 | 2:14 AM | 2:28 AM | Citrix Latency - Change Citrix Server | Assist her to restart citrix and wait him to stamp on ready |
| Tanuyan, Zephamor Borrish | 12/22/2025 | 1:44 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arrobang, Juliena Rose | 12/22/2025 | 10:00 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced an issue logging in to VPN. |
| Arrobang, Juliena Rose | 12/22/2025 | 1:39 AM | 1:44 PM | Avaya Issue - Freeze | Teammate's Avaya Froze but Audio went back |
| Baranda, Patricia Ann | 12/22/2025 | 10:00 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Castro, Nyl John | 12/22/2025 | 1:34 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue while on call. teammate was still able to assist the customer |
| Cadigal, Christopher | 12/22/2025 | 10:00 PM | 10:28 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Condez, Rea Angelika | 12/22/2025 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Calsena, April Dexter | 12/22/2025 | 1:40 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up tools that got affected by downtime. |
| Condez, Rea Angelika | 12/22/2025 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Estrella, Joyce | 12/22/2025 | 10:00 PM | 10:29 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Fundal, Riny Lance | 12/22/2025 | 10:00 PM | 10:32 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Gazer, Rodel | 12/22/2025 | 3:11 AM | 4:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Legaspi, Li Gorton | 12/22/2025 | 1:47 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The issue the has been resolved. |
| Liganzon, John Loren | 12/22/2025 | 10:00 PM | 10:28 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Parreno, Mark Anthony | 12/22/2025 | 10:00 PM | 10:29 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Peral Jr, Teodolfo | 12/22/2025 | 10:00 PM | 10:29 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Procalla, Vincent Albert | 12/22/2025 | 1:50 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was already on LUNCH Pending but encountered a system issue. |
| Oloroso, Mark Bryan | 12/22/2025 | 1:22 AM | 1:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. |
| Estrella, Joyce | 12/22/2025 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Olivas, Johanna | 12/22/2025 | 1:49 AM | 1:59 AM | Avaya Issue - Freeze | The issue has been resolved. |
| Villorente, Aira Khrystine | 12/22/2025 | 4:32 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Citrix Froze. Disconnected VPN and AVAYA then Logged back In again |
| Villorente, Aira Khrystine | 12/22/2025 | 10:00 PM | 10:32 PM | Citrix Latency - Change Citrix Server | TM experienced a downtime of having a hard time logging in on citrix when they transferred from 2nd Floor production to 3rd floor. |
| Fundal, Riny Lance | 12/22/2025 | 10:00 PM | 10:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0825932 |
| Baldonado, Regene | 12/22/2025 | 12:41 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got disconnected on citrix, assisted customer outside of citrix. |
| Liganzon, John Loren | 12/22/2025 | 10:00 PM | 10:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Abunas, Mc Brandon | 12/22/2025 | 5:40 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected. |
| Parreno, Mark Anthony | 12/22/2025 | 10:00 PM | 10:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Peral Jr, Teodolfo | 12/22/2025 | 10:00 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Rescate, Paul Jensen | 12/22/2025 | 1:39 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | the issue has been resolved. |
| Dador, Louis Adrian | 12/22/2025 | 5:04 AM | 5:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | TM encountered an error after break. Had to reluanched Citrix. |
| Alcos, Jenny | 12/22/2025 | 2:40 AM | 2:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya Issue/call not disconnected// ghost spiel |
| Gallardo, Kian Jan | 12/21/2025 | 12:55 AM | 1:00 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix freeze was able to pull up right away. |
| Formelos, Diana Joy | 12/22/2025 | 4:11 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | The issue has been resolved. |
| Celeste, Airene Mae | 12/22/2025 | 5:37 AM | 5:47 AM | No Audio - PDA/ other tools still functional | TM experienced audio and got kicked out of citrix. Relaunched citrix, avaya took time to pull up |
| Valsote, Shaira | 12/21/2025 | 12:39 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kicked out on citrix. Restarted citrix and re-pulled up tools. |
| Villorente, Aira Khrystine | 12/22/2025 | 10:00 PM | 10:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to login to Avaya because it requires the Partition to finish downloading first. Teammate was advised to transfer to 3rd floor production floor. |
| Palsario, Erica | 12/22/2025 | 12:48 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix and PDA disconnected after break - had to pull up tools again. Avaya took a while to pull up. |
| Habulan, Nicole | 12/21/2025 | 12:46 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/contact disconnected/ Kicked out on citrix. Restarted citrix and re-pulled up tools. |
| Majen, Jenylyn | 12/22/2025 | 3:16 AM | 3:46 AM | Avaya Issue - Freeze | The issue has been resolved. |
| Alcones, Paula Jane | 12/22/2025 | 5:37 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out from citrix while on call but auto disconnect. |
| Peremne, Tanya Kyle | 12/21/2025 | 1:40 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/contact disconnected/ Kicked out on citrix |
| Tayco, Khevin | 12/22/2025 | 5:41 AM | 5:44 AM | Avaya Issue - Freeze | AVAYA ISSUE, showed ERROR |
| Manican, Joanna Len | 12/22/2025 | 2:22 AM | 2:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call was disconnected. Restarted VPN, Avaya and PDA |
| Ledesma, John Patrick | 12/22/2025 | 3:42 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | The issue has been resolved. |
| Labrador, Rachel | 12/22/2025 | 2:40 AM | 2:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ Avaya VPN disconnected. |
| Rabino, Ramina | 12/22/2025 | 12:44 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected while validating , no account number pulled up |
| Manican, Joanna Len | 12/22/2025 | 3:32 PM | 3:43 PM | No Audio - PDA/ other tools still functional | Audio issue / Unable to hear customers on the other line / Restarted vpn, avaya, pda |
| Celino, Chriselle | 12/22/2025 | 2:25 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Contacts Disconnected Citrix froze and call was disconnected. Restarted Avaya and PDA 2:25 AM citrix froze while on call. 2:28 AM call got disconnected. PDA went error 2:32 AM. Restart tools. Having hard time pulling out Avaya and logging to VPN. VPN: PHX |
| Oloroso, Mark Bryan | 12/22/2025 | 2:55 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnect // Ghost spiel |
| Abrica, Apollo | 12/22/2025 | 3:43 AM | 3:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch. Teammate needs to restart citrix and log in again. |
| Protasio, Jay Paulo | 12/22/2025 | 4:12 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kimbert |
| Abayon, Madge | 12/22/2025 | 5:34 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on lunch assisted by MEntor maricar |
| Bernas, Michael | 12/22/2025 | 5:43 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix during lunch |
| Iglesias, Roldan | 12/22/2025 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix while on lunch |
| Valle, Marchelle | 12/22/2025 | 5:42 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | kikc out of citrix while on lunch |
| Procalla, Vincent Albert | 12/22/2025 | 3:38 AM | 3:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate had to change station after lunch. Teammate changed station multiple times. |
| Sta Romana, Kimberley | 12/22/2025 | 5:46 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix while on lunch |
| Estrella, Joyce | 12/22/2025 | 3:33 AM | 3:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch. Teammate needs to restart citrix and log in again. |
| Baranda, Patricia Ann | 12/22/2025 | 2:34 AM | 2:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze. No audio for a while. But after few seconds audio went back. |
| Isada, Ayessa | 12/22/2025 | 4:12 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Basas, Kirk Michael | 12/22/2025 | 2:39 AM | 2:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error during break |
| Suderio, Marco Pablo | 12/22/2025 | 4:21 AM | 4:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on a call |
| Francisco, Patricia Ann | 12/22/2025 | 4:05 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for 2 minutes. Denali error while on call. There is no audio when TM tried a warm transfer and PDA turned white screen. |
| Villorente, Aira Khrystine | 12/22/2025 | 12:32 AM | 2:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break. Teammate had to restart citrix. |
| Celino, Chriselle | 12/22/2025 | 6:25 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected Citrix froze 06:25 AM after call. PDA went error 06:27 AM. Restarted tools. VPN: PHX |
| Baranda, Patricia Ann | 12/22/2025 | 3:40 AM | 3:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and got disconnected after few seconds. Teammate had to restart his citrix |
| Baranda, Patricia Ann | 12/22/2025 | 6:32 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Condez, Rea Angelika | 12/22/2025 | 1:34 AM | 1:34 AM | No Audio - PDA/ other tools still functional | No audio on the other line. |
| Condez, Rea Angelika | 12/22/2025 | 5:39 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kicked out after few minutes. Avaya also disconnected. Teammate had to restart citrix. |
| Procalla, Vincent Albert | 12/22/2025 | 3:38 AM | 3:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze after lunch and kicked out after few minutes. Had to restart and set up. |
| Valle, Marchelle | 12/22/2025 | 5:47 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kimbert |
| Procalla, Vincent Albert | 12/22/2025 | 3:48 AM | 3:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Had to change PC because the teleconnector is not working well. |
| Magluyan, Grace Alondra Joy | 12/22/2025 | 1:43 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minutes system issue |
| Parreno, Mark Anthony | 12/22/2025 | 6:13 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error while on break. Kicked out of citrix and had to restart it again |
| Martinez, Jayza Mae | 12/22/2025 | 6:14 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | the call started at 5:52 AM and the citrix froze and disconnected at 6:14 AM - restarted citrix and pda/denali |
| Encina, Felix John | 12/22/2025 | 1:48 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate endorsing call back due to system down, hard restart of CITRIX |
| Abajar, Allysa | 12/22/2025 | 6:18 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error while on break |
| Alvero, Eleandro | 12/22/2025 | 1:45 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Avaya took too long to pull up. |
| Delegencia, Karl Kevin | 12/23/2025 | 1:52 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to open azure citrix to manually pull up the account on sparks, let him finish the call to restart and go on ready again. |
| Estrella, Joyce | 12/22/2025 | 2:24 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. had to restart citrix |
| Bengan, Aicyl | 12/22/2025 | 5:41 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Devera, Chris Bob Jasper | 12/22/2025 | 4:27 AM | 4:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate CITRIX system down and need to pull up everything |
| Estrella, Joyce | 12/22/2025 | 3:33 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Olisco, Divine | 12/22/2025 | 2:08 AM | 2:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abool, Mary Gloden | 12/23/2025 | 3:38 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to open azure citrix to manually pull up the account on sparks, let him finish the call to restart and go on ready again. |
| Devibar, Juselle Rey | 12/22/2025 | 5:09 AM | 5:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's CITRIX sysdown need to pull up everything |
| Huenda, Gracelle Ann | 12/22/2025 | 5:36 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rescate, Paul Jensen | 12/22/2025 | 5:41 AM | 5:44 AM | No Audio - PDA/ other tools still functional | Assist the tm to sign out the avaya then sign in and sign out and sign in PDA |
| Frugalidad, Cristina | 12/22/2025 | 5:45 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebuna, Ckim Wesley | 12/22/2025 | 3:51 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart avaya and pda. |
| Diestro, John Isaac | 12/22/2025 | 3:33 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart and stamp on ready right away |
| Encina, Felix John | 12/22/2025 | 5:43 PM | 5:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate did not exceed 5 minutes system issue |
| Bengan, Aicyl | 12/22/2025 | 5:41 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tariao, John David | 12/22/2025 | 5:32 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to open azure citrix to manually pull up the account on sparks, let him finish the call to restart and go on ready again. |
| Olisco, Divine | 12/22/2025 | 5:42 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Florentino, Randy | 12/22/2025 | 4:05 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart PDA, Citrix and Avaya. Advised TM to provide Acc number for tracking but TM did not provide. |
| Estialbo, Rochilyn Joy | 12/22/2025 | 5:42 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to open azure citrix to manually pull up the account on sparks, let him finish the call to restart and go on ready again. |
| Zapico, Rosario | 12/22/2025 | 5:39 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart and stamp on ready right away |
| Ayuda, Ma Victoria | 12/22/2025 | 5:35 PM | 5:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate experience CITRIX system down and needs to pull up everything. |
| Manican, Joanna Len | 12/22/2025 | 6:25 AM | 6:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Disconnected while on ready | restarted VPN, Avaya, PDA and all tools |
| Adodoli, Karl Howen | 12/22/2025 | 5:42 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix sysdown need to pull up everything |
| Estrella, Joyce | 12/22/2025 | 6:26 AM | 6:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Teammate had to restart citrix |
| Fundal, Riny Lance | 12/22/2025 | 6:27 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Teammate had to restart citrix |
| Abolucion, Jodelyn | 12/22/2025 | 6:57 AM | 7:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze (Call disconnected) |
| Graciadas, John Wilbert | 12/22/2025 | 1:11 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate experience sysdown after break have trouble of getting ready |
| Mercado, Rozeth | 12/22/2025 | 5:30 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the tm to open azure citrix to manually pull up the account on sparks, let him finish the call to restart and go on ready again. |
| Florentino, Randy | 12/22/2025 | 12:41 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart avaya but avaya is taking time to pull up. After 5 minutes still avaya is not showing. Advised TM to change station and provide acc number impacted by downtime. TM did not provide any acc number. |
| Tayco, Khevin | 12/22/2025 | 3:30 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch. Teammate needs to restart citrix and log in again. Teammate changed station from 2nd floor to 3rd floor. |
| Peral Jr, Teodolfo | 12/22/2025 | 5:52 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out after few minutes. Had to restart and set up. |
| Baldonado, Regene | 12/22/2025 | 4:00 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart tools as Avaya and Citrix took time to load. |
| Graciadas, John Wilbert | 12/22/2025 | 5:49 PM | 6:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate sysdown citrix disconnected, have trouble pulling up the citrix |
| Capurcos, Joan | 12/22/2025 | 6:00 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart and stamp on ready right away |
| Tupaz, Christian Jay | 12/04/2025 | 5:55 AM | 6:10 AM | Avaya Issue - Freeze | Citrix Froze / Disconnected citrix |
| Magdaluyo, Claire Mae | 12/22/2025 | 7:01 AM | 7:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, and the customer stopped responding. After Citrix resumed, ghost spiel and then dropped the call, request for callback |
| Delegencia, Karl Kevin | 12/22/2025 | 6:54 AM | 6:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error have to restart pda |
| Dalumpines, Athea Trisha | 12/22/2025 | 5:42 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate needs to pull up the tools since she experience CITRIX disconnection |
| Tulale, Mae Con | 12/22/2025 | 7:00 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix kicked out while on call. Continued assisting cx until audio is gone. restarted citrix. |
| Selorio, Kathleen Joyce | 12/22/2025 | 6:32 AM | 6:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix went frozen, VPN DC, Contact DC |
| Juarez, Andrei | 12/22/2025 | 4:24 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, Avaya and Citrix. Tm was able to go on ready. |
| Alvero, Eleandro | 12/22/2025 | 5:47 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and Avaya disconnected |
| Ofalla, Frank Danniel | 12/22/2025 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out while on call |
| Dasig, Joshua | 12/22/2025 | 7:20 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a downtime while having chat. Citrix froze, kicked out, restarted citrix. |
| Magluyan, Grace Alondra Joy | 12/22/2025 | 5:46 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | took time to pull up avaya and tools |
| Flotildes, Realyn | 12/22/2025 | 3:10 AM | 3:24 AM | Citrix Latency - Change Citrix Server | Tm experienced a downtime during transfer of PODS to occupy UK closer station. Had a hard time logging in to citrix as it was keeps getting kicked out. |
| Honrado, Kristel Danielle | 12/22/2025 | 7:11 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a downtime, PDA error while on chat. Continue assisting TM then restarted PDA. |
| Visto, Josellel | 12/22/2025 | 7:15 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced PDA error while on chat. Finished the ongoing chat then restarted PDa. |
| Hierro, Alnie Glaze | 12/22/2025 | 4:27 AM | 4:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected but still on call |
| Acoyong, Angel Joy | 12/22/2025 | 4:21 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Disconnected Contacts |
| Dasig, Joshua | 12/22/2025 | 12:53 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/22/2025 Start Time/End Time: 12:53 AM - 1:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze / Kicked out to citrix / citrix disconnected Account Number: 1361983133851830511 Pod Number/Letter: 5 - E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Mercado, Jason | 12/22/2025 | 7:36 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Magdaluyo, Claire Mae | 12/22/2025 | 3:04 AM | 3:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 22,2025 Start Time End Time: 3:04 3:14 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Break/change station with WF Allen Permission Account Number: No Cx got disconnected Pod Number/Letter: 24/B Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Abrise, Fatima | 12/22/2025 | 5:50 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix, PDA Disconnected, Froze |
| Galisim, Lovely Nicole | 12/22/2025 | 7:26 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM encountered system issue during lunch. |
| Tablo, Roxann | 12/22/2025 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Labayo, Maria Aizabelle | 12/22/2025 | 5:46 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart Citrix, PDa and avaya as it was affected by downtime. |
| Bolante, Pholla Jeve | 12/22/2025 | 4:26 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | kicked out of citrix while on One on One plotted time |
| Galleno, Mark | 12/22/2025 | 4:18 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call was disconnected. |
| Victoriano, Roilen Brian | 12/22/2025 | 5:34 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya, citrix and other tools affected by downtime. |
| Beltran, Mary Grace | 12/22/2025 | 7:18 AM | 7:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while cx on the line. cx is not responding provided ghost spiel. |
| Morado, Mark | 12/22/2025 | 6:12 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix of the cx got froze. Had to restart Citrix and avaya. |
| Diaz, Lyka Angelique | 12/22/2025 | 7:34 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | The screen froze and outside the Citrix it says that the network got disconnected. When it was restored, there was no audio so I delivered ghost spiel yet cx has disconnected the call. |
| Tupaz, Christian Jay | 12/22/2025 | 1:51 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected |
| Tupaz, Christian Jay | 12/22/2025 | 7:39 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Tupaz, Christian Jay | 12/22/2025 | 3:33 AM | 3:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze while on lunch |
| Randoy, Jenebeth | 12/22/2025 | 7:46 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call. | contacts disconnected | Restarted Avaya and PDA. |
| Lubrin, Mary Gwyneth | 12/22/2025 | 7:24 AM | 7:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and pda error while on ready / restarted tools |
| Galleno, Mark | 12/22/2025 | 7:29 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call was not disconnected. |
| Palsario, Erica | 12/22/2025 | 4:33 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected |
| Ocumas, Christine | 12/18/2025 | 3:00 AM | 3:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Burbano, Maita | 12/22/2025 | 4:12 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue during. The teammate had to relaunch citrix and avaya. |
| Tindog, Laiza Mae | 12/19/2025 | 3:18 AM | 3:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tindog, Laiza Mae | 12/19/2025 | 3:46 AM | 3:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Macalintal, Hanna Jane | 12/23/2025 | 6:09 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. PDA/Denali error. |
| Generale, Lieza | 12/19/2025 | 4:20 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Randoy, Jenebeth | 12/22/2025 | 3:42 AM | 4:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch. Restarted Avaya and PDA. Avaya delayed, sysdown prolonged. |
| Sanchez, Mary Zhaineth | 12/23/2025 | 6:21 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix frozen and disconnected. |
| Tindog, Laiza Mae | 12/19/2025 | 7:25 AM | 7:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Lubrin, Mary Gwyneth | 12/22/2025 | 3:34 AM | 3:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. All tools disappeared and need to restart citrix |
| Luz, Dominic | 12/22/2025 | 7:47 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Tacud, Claira Mae | 12/23/2025 | 7:22 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Rosas, Shainne Lou | 12/19/2025 | 7:55 AM | 7:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/AD |
| Galleno, Mark | 12/22/2025 | 3:26 AM | 3:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch Kicked out from Citrix\ All tools disappeared\\ Pulled out new tools |
| Marcos, Lyka Joy | 12/22/2025 | 8:05 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Begona, Maricar | 12/19/2025 | 8:15 AM | 8:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Pantaleon, Laurence | 12/22/2025 | 8:04 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Citrix kicked out |
| Catalan, Jowelyn | 12/22/2025 | 2:55 AM | 2:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnect // Ghost spiel |
| Silvano, Jazel | 12/22/2025 | 7:55 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while waiting for a call/hard reset |
| Bacarro, Hanna Khate | 12/22/2025 | 2:55 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze |
| Abool, Hanna Kay | 12/05/2025 | 3:10 AM | 3:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Lucahin, Angelie | 12/22/2025 | 3:35 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch Kicked out from Citrix\ All tools disappeared\\ Pulled out new tools |
| Flotildes, Realyn | 12/22/2025 | 3:10 AM | 3:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 22,2025 Start Time End Time: 3:10- 3:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Break/change station with WF Allen Permission Account Number: No Cx got disconnected Pod Number/Letter: 24/A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID : 430580 / rflotildes |
| Arcano, Anjenette | 12/22/2025 | 3:53 AM | 3:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Balona, Shela | 12/22/2025 | 8:13 AM | 8:23 AM | Citrix Latency - Change Citrix Server | Citrix froze while cx is on the line. |
| Villas, Neca | 12/22/2025 | 5:49 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya was disconnected while on call all the tools got disconnected |
| Olmo, Lei Franzie Aira | 12/22/2025 | 3:36 AM | 3:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Salgado, Bryan Steven | 12/22/2025 | 5:49 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya was disconnected while on call all the tools got disconnected |
| Pamati-an, John Lester | 12/22/2025 | 6:09 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya was disconnected while on call all the tools got disconnected |
| Visto, Josellel | 12/22/2025 | 3:14 AM | 3:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 22,2025 Start Time End Time: 3:14 am- 3:33 am AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Break/change station with WF Allen Permission Account Number: No Cx got disconnected Pod Number/Letter: 25/ E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Candelario, Jenesa | 12/22/2025 | 6:15 AM | 6:27 AM | Avaya Issue - Freeze | avaya froze, citrix kicked out. also had an issue with the teleconnector. |
| Cordova, Jayvin | 12/22/2025 | 2:49 AM | 2:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error during break |
| Doroteo, Jargelyn | 12/22/2025 | 3:02 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reason: Citrix Froze |
| Yamson, Jhon Richard | 12/22/2025 | 7:28 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out by Citrix and Avaya disconnected while at lunch |
| Visto, Josellel | 12/22/2025 | 3:14 AM | 3:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Adding gsd number Start Time End Time: 3:14 am- 3:33 am AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Break/change station with WF Allen Permission Account Number: No Cx got disconnected Pod Number/Letter: 25/ E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Degala, Kent Lemuel | 12/23/2025 | 7:36 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA/Denali error |
| Magdaluyo, Claire Mae | 12/22/2025 | 7:01 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 22,2025 Start Time End Time: 7:01 7:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, and the customer stopped responding. After Citrix resumed, the customer gave a ghost spiel and then dropped the call, requesting a callback Account Number: 5607220919513531186 Pod Number/Letter: 24/B Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Iguin, Harlyn Mae | 12/22/2025 | 4:12 AM | 4:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error After Break |
| Valencia, Nieza Joy | 12/22/2025 | 11:25 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Baguioro, Chybelle | 12/23/2025 | 6:00 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error |
| Visto, Josellel | 12/22/2025 | 7:11 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 22,2025 Start Time End Time: 7:11 am - 7:19 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, pda error after call account number: 5603016153156478874 Pod Number/Letter: 25/ E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Alayon, Alexander Paul | 12/22/2025 | 8:05 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call call did not disconnect. |
| Dellava, Angelica Mae | 12/22/2025 | 7:59 AM | 8:11 AM | Avaya Issue - Freeze | Avaya froze and later on Citrix also froze |
| Baguioro, Chybelle | 12/23/2025 | 7:40 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on ready |
| Alcos, Jenny | 12/22/2025 | 6:42 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out//PDA error |
| Santos, Raquel | 12/22/2025 | 8:19 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call. |
| Visto, Josellel | 12/22/2025 | 7:15 AM | 7:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 22,2025 Start Time End Time: 7:15 am - 7:25 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): RECEIVE CHAT WHILE ON PDA ERROR account number: 5603016153156478874 Pod Number/Letter: 25/ E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Francisco, Nikka Patricia | 12/22/2025 | 7:56 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and avaya disconnected while waiting for call. |
| Oloroso, Mark Bryan | 12/22/2025 | 6:51 AM | 6:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Azarcon, Renalyn | 12/23/2025 | 7:42 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Resurreccion, Rodel John | 12/22/2025 | 8:17 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on avail. Restart citrix and set-up everything again. |
| Colesio, Edberg | 12/22/2025 | 8:17 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on avail. Restart citrix and set-up everything again. |
| Opina, Angelica | 12/23/2025 | 8:14 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Abrica, Apollo | 12/22/2025 | 8:07 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on an active call. |
| Dasig, Joshua | 12/22/2025 | 7:20 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/22/2025 Start Time/End Time: 7:20 AM - 7:26 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on chat | kicked out to citrix | citrix disconnected Account Number: 5576610518110485546 Pod Number/Letter: 21 - B Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF ALLEN |
| Francisco, Patricia Ann | 12/22/2025 | 8:05 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. There is no audio and the call got disconnected. Have to pull up all the tools |
| Castro, Nyl John | 12/22/2025 | 4:09 AM | 4:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate came back from Lunch. Transferred from 2nd floor to 3rd Floor and was having issues with his AVAYA. He had to transfer to another POD |
| Valencia, Paulyn Rose | 12/23/2025 | 8:41 AM | 8:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready// PDA Error |
| Tulale, Mae Con | 12/22/2025 | 2:58 AM | 3:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 22, 2025 Start Time End Time: 2:58 - 3:13` Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): error while on break, change POD Account Number: N/a Pod Number/Letter: 25 - G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Miranda, Kyle Heaven | 12/22/2025 | 4:11 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oliveros, Christine | 12/22/2025 | 8:07 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and logged out while on call / call not disconnected |
| Castro, Nyl John | 12/22/2025 | 5:53 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was having issues with his Audio. Had to restart VPN, AVAYA, and Denali |
| Duran, Louella | 12/22/2025 | 6:51 AM | 6:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix and Avaya Disconnected |
| Celino, Ar Brian | 12/22/2025 | 8:07 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out cx was on the line after 5 mins the call was drop and new call enter. No audio for new call Ghost spiel initiated and disconnect VPN to restart PDA and pull up all of the tools. |
| Tupaz, Krisha Faye | 12/23/2025 | 8:41 AM | 8:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Babela, Kezia Lea | 12/22/2025 | 4:14 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Javier, Channa | 12/22/2025 | 4:11 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tulale, Mae Con | 12/22/2025 | 1:00 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 22, 2025 Start Time End Time: 1:00-1:19 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, can't hear cx, restart citrix Account Number: 5573959387569602954, 5338296151053774483 - endorse for CB Pod Number/Letter: 5 - G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF allen |
| Isada, Ayessa | 12/22/2025 | 8:14 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call, Hard reset, PDA & AVAYA DISCONNECTED |
| Zante, Chim Neo | 12/22/2025 | 4:25 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Labrador, Rachel | 12/22/2025 | 7:01 AM | 7:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix and Avaya Disconnected |
| Tulale, Mae Con | 12/22/2025 | 7:00 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 22, 2025 Start Time End Time: 7:00 - 7:18 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, can't hear cx, restart citrix Account Number: 1782999523209306372 endorse for CB Pod Number/Letter: 25 - G Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: IMS0825981 Assisted by: WF Allen mtulale - 431971 |
| Taladtad, Jelly Ann | 12/21/2025 | 2:05 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected/Denali error |
| Flotildes, Realyn | 12/22/2025 | 7:10 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 22,2025 Start Time End Time: 7:10- 7:30AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and logout. call was not disconnected. Account Number: 5613438430703386398 Pod Number/Letter: 24/A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID : 430580 / rflotildes |
| Taladtad, Jelly Ann | 12/21/2025 | 5:40 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | call disconnected/Denali error/ citrix need to restart |
| Esportuno, John Paul | 12/22/2025 | 4:43 AM | 4:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/22/2025 | 3:12 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/22/2025 Start Time/End Time: 3:12 AM - 3:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Disconnected to citrix while on break / change station re pull up all the tools Account Number: No account number | system issue while on break. Pod Number/Letter: 5 - E Production Floor: 5th Floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Suderio, Marco Pablo | 12/02/2025 | 8:20 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and avaya disconnected while waiting for call. |
| Espejo, Renalyn | 12/21/2025 | 8:13 AM | 8:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya froze, citrix kicked out. Restart tools |
| Bunol, Alvin Joshua | 12/22/2025 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Palomo, John Paul | 12/22/2025 | 2:54 AM | 3:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/22/2025 Start Time End Time: 2:54 AM - 3:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. Also, We were advised to change POD station. Account Number: 1442755403261392189 Pod Number/Letter: 24/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: IMS0825981 Assisted by: Coach Grace |
| Capurcos, Joan | 12/21/2025 | 8:26 AM | 8:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and log out | cx still on the line was able to assist the cx |restart all tools |
| Barrera, Bonnie Andrew | 12/22/2025 | 4:09 AM | 4:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Mary Joy | 12/21/2025 | 8:12 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out / pda denali logged out while on a call / call last for 25 mins w/out pda / needs to re start citrix and tools , sign in avaya and pulled up pda denali |
| Colesio, Edberg | 12/22/2025 | 12:40 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call. call was not disconnected. |
| Basas, Kirk Michael | 12/22/2025 | 12:57 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | KICKED OUT / CALL CONTINUED / HAD TO PULL UP TOOLS |
| Miranda, Kyle Heaven | 12/22/2025 | 8:11 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 12/22/2025 | 8:11 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Estebes, Immanuel | 12/22/2025 | 12:50 AM | 12:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze while on call (05:49) ended call (05:52). Need to restart my Citrix since it only shows single display. |
| Brillantes, Angel Mae | 12/22/2025 | 2:25 AM | 2:31 AM | Avaya Issue - Freeze | Citrix froze while on call unable to hear Cx// AVAYA unreachable | TM had to restart avaya and PDA |
| Catalan, Jowelyn | 12/22/2025 | 6:57 AM | 7:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Avaya VPN disconnected |
| Beluso, Jhenice | 12/22/2025 | 8:16 AM | 8:26 AM | Avaya Issue - Freeze | N/A |
| Magbanua, Ailyn | 12/22/2025 | 6:00 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected. Teammate can no longer clicked anything on her screen so teammate restarted her citrix and AVAYA. |
| Marcelo, Johoney | 12/22/2025 | 8:27 AM | 8:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call call was not disconnected. Teammate needs to resolve the customer's concern before she set-up again. |
| Salgado, Janelle Marie | 12/22/2025 | 2:28 AM | 2:37 AM | Avaya Issue - Freeze | Citrix froze while on call unable to hear Cx// AVAYA unreachable | had to restart PDA and AVAYA |
| Dela Cruz, Mary Joy | 12/22/2025 | 1:40 AM | 1:46 AM | No Audio - PDA/ other tools still functional | No Audio |
| Alayon, Joeven | 12/23/2025 | 8:54 AM | 9:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error but chat nit disconnected. Respond to chat first before restarted PDA. |
| Hermosisima, Zacharie James | 12/22/2025 | 3:06 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected PDA error| on the process of closing the case | Closed case first and repull up PDA | |
| Alarba, Phoebecates | 12/22/2025 | 3:56 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on call. Started 3:56 am while on call end of call 3:58 am. denali error canncot hear CX after. |
| Valencia, Nieza Joy | 12/22/2025 | 7:48 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Disconnected during training meeting |
| Saquita, Jashsen Mea | 12/22/2025 | 3:24 AM | 3:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | did not exceed 5 mins, TM restart PDA |
| Basas, Kirk Michael | 12/22/2025 | 6:40 AM | 6:43 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX / HAD TO PULL UP CITRIX AGAIN |
| Duno, Edgar Louise | 12/22/2025 | 6:39 AM | 6:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix disconnected and avaya restart |
| Arcano, Anjenette | 12/22/2025 | 7:18 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Disconnected during training meeting |
| Hermosisima, Zacharie James | 12/22/2025 | 7:09 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on call | Call ended at 7:09 AM . Restarted all tools. |
| Lachica, Angel | 12/22/2025 | 4:53 AM | 4:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error and citrix froze while I am engage on chat. Log out the PDA and restart tools. |
| Alarba, Phoebecates | 12/22/2025 | 7:57 AM | 8:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Unable to go on ready from lunch due to system issue. Denali error. Cannot go on ready immediately due to Citrix automatically logout need to log in again. |
| Tacud, Claira Mae | 12/23/2025 | 9:14 AM | 9:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN suddenly got disconnected and no audio. |
| Ponsaran, Mary Flor | 12/22/2025 | 4:17 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout | call not disconnected | had to restart citrix which took a while to load |
| Ligson, Jonnibelle | 12/22/2025 | 4:23 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout | call not disconnected and TM had to restart citrix |
| Busia, John Paul | 12/22/2025 | 4:02 AM | 4:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hang| Kicked out| connection lost and server unreachable while assisting cx| Cannot log in to Avaya and Citrix| Change POD |
| Juarez, Andrei | 12/22/2025 | 8:32 AM | 8:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and other tools affected by downtime. |
| Iguin, Harlyn Mae | 12/22/2025 | 8:08 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call. Call was not disconnected. |
| Salgado, Janelle Marie | 12/22/2025 | 4:28 AM | 4:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Busia, John Paul | 12/22/2025 | 5:34 AM | 5:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting cx| cannot hear the cx after Citrix froze |
| Ore, Francis Riel | 12/22/2025 | 3:02 AM | 3:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 22,2025 Start Time End Time: 3:02AM - 3:30AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Break/change station with WF Allen Permission Account Number: on break Pod Number/Letter: 5 | D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Llorente, Mel Rose | 12/22/2025 | 3:58 AM | 4:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | Citrix disconnected | Restart Citrix |
| Brillantes, Angel Mae | 12/22/2025 | 4:26 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out while on call unable to hear Cx// AVAYA unreachable | tm had to finished call before restarting PDA and avaya |
| Burbano, Maita | 12/22/2025 | 8:14 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cx experience citrix froze and had to relaunch citrix. Waiting a long time for AVAYA to pull up. |
| Empino, Gene Reynald | 12/22/2025 | 9:16 AM | 9:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali got idled while on a call. Teammate had reset the avaya in order to go on ready. |
| Billones, King Jether | 12/22/2025 | 4:39 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error / Contact not disconnected |
| Espejo, Renalyn | 12/22/2025 | 8:19 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error after a call. |
| Varcas, Shennar | 12/22/2025 | 4:37 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Kickout call not disconnected | had to restart citrix that took a while to load |
| Empeno, Alleah Camille | 12/22/2025 | 8:00 AM | 8:14 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix dc while training meeting |
| Bandellon, Razel Ann | 12/22/2025 | 6:16 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Julian, Kristine Rose | 12/22/2025 | 7:58 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Juarez, Andrei | 12/22/2025 | 8:32 AM | 8:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for 5 minutes before getting kicked out while on call / Attempted to log back to Citrix but has an error timeout message due to ethernet problem |
| Acoyong, Angel Joy | 12/22/2025 | 8:22 AM | 8:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and Denali error |
| Bacarro, Hanna Khate | 12/22/2025 | 6:58 AM | 7:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error |
| Alegria, Princess Sharah Jade | 12/22/2025 | 4:27 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out Citrix / call not disconnected and citrix keeps on getting kick out and had to restart citrix multiple times |
| Rizon, Lotis | 12/22/2025 | 8:01 AM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out PDA error while engaged in a call. 8:01 back on ready 8:07. |
| Hierro, Alnie Glaze | 12/22/2025 | 6:31 AM | 6:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected contacts not disconnected |
| Valenzuela, Keziah Mae | 12/22/2025 | 8:00 AM | 8:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error |
| Estebes, Immanuel | 12/22/2025 | 3:55 AM | 4:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while engaged in a call. |
| Taylor, Joeline | 12/22/2025 | 7:01 AM | 7:10 AM | No Audio - PDA/ other tools still functional | Citrix kicked out while on call unable to hear Cx | resatrt AVAYA and PDA | avaya took a while to load |
| Patricio, Aikie | 12/22/2025 | 7:42 AM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | Citrix disconnected | Restart Citrix |
| Saquita, Jashsen Mea | 12/22/2025 | 7:12 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out | had to restart citrix |
| Cesar, Maila | 12/22/2025 | 6:56 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on call unable to hear Cx// had to restart and avaya |
| Cobrado, Ma Cyrine | 12/22/2025 | 3:59 AM | 4:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze 3:59 engaged in a call. Citrix disconnected 4:03 Cx disconnected the call Citrix restart Citrix restored: 4:07Back on ready 4:09 |
| Comala, John Vincent | 12/22/2025 | 7:16 AM | 7:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout/frozen | after call ended | had to finish call and restart PDA and AVAYA |
| Cobrado, Ma Cyrine | 12/22/2025 | 8:01 AM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engaged in a call. 8:01 back on ready 8:04 CX Transferred to GPL |
| Llorente, Mel Rose | 12/22/2025 | 7:59 AM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | Citrix disconnected | Restart Citrix |
| Deita, Kimberly | 12/22/2025 | 7:20 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected but the call did not disconnect. | had to finish the call and restart PDA and AVAYA |
| Humpay, Elaine | 12/22/2025 | 7:20 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix and took a while for citrix to load and had to restart multiple times |
| Busia, John Paul | 12/22/2025 | 9:37 AM | 9:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while assisting cx| call was disconnected| ghost spiel |
| Magtagad, Hannah Joy | 12/22/2025 | 8:20 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked but call not disconnected | |
| Ariaga, Trixie | 12/21/2025 | 5:43 AM | 5:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Ortiz, Arian Mae | 12/22/2025 | 8:28 AM | 8:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA Error while on break |
| Villorente, Aira Khrystine | 12/03/2025 | 5:43 AM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch break |
| Varcas, Shennar | 12/22/2025 | 8:40 AM | 8:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error| Citrix Kickout | restart PDA and AVAYA |
| Ore, Francis Riel | 12/22/2025 | 9:40 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 22,2025 Start Time End Time: 9:40AM - 10:00AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after system issue | call not disconnected | ghost spiel Account Number: 1592798200157820605 Pod Number/Letter: 21 | G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 12/22/2025 | 7:14 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/22/2025 Start Time End Time: 7:14 AM –7:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got kicked out. Had to restart pda again. Account Number: '240513088 Pod Number/Letter: 21-A Production Floor: 5th floor VPN Used: phx GSD Ticket Number: Assisted by: WF Allen |
| Burbano, Maita | 12/22/2025 | 9:52 AM | 9:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered Citrix issue and had to restart Avaya. |
| Cabugao, Peter Kent | 12/23/2025 | 9:36 AM | 9:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, and it took a while for it to unfreeze. |
| Condino, Melissa | 12/23/2025 | 9:54 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and pda error |
| Bandellon, Razel Ann | 12/22/2025 | 9:44 AM | 9:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/22/2025 | 9:46 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/02/2025 | 9:59 AM | 10:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esteban, Janelle | 12/22/2025 | 8:00 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pelaez, Ma Christine Joy | 12/23/2025 | 9:52 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 12/23/2025 | 11:13 AM | 11:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Sanchez, Mary Zhaineth | 12/23/2025 | 11:08 AM | 11:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Teodosio, Jean | 12/23/2025 | 11:23 AM | 11:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Sanchez, Mary Zhaineth | 12/23/2025 | 12:18 PM | 12:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Tacud, Claira Mae | 12/23/2025 | 12:13 PM | 12:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Cabugao, Peter Kent | 12/23/2025 | 12:05 PM | 12:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Billones, Vincent Paul | 12/23/2025 | 12:15 PM | 12:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Tupaz, Krisha Faye | 12/23/2025 | 12:15 PM | 12:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Baguioro, Chybelle | 12/23/2025 | 12:20 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Bautista, Rochell | 12/23/2025 | 12:15 PM | 12:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Buncalan, Joemil Bemaren | 12/23/2025 | 12:10 PM | 12:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. Unable to log in to citrix. Need to pull up tools again. |
| Mina, Mariel | 12/23/2025 | 11:28 AM | 11:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Mina, Mariel | 12/23/2025 | 12:24 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Mina, Mariel | 12/22/2025 | 4:23 PM | 4:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Sta Romana, Jett | 12/23/2025 | 12:13 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Cabantugan, Herjie | 12/23/2025 | 12:15 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Valencia, Paulyn Rose | 12/23/2025 | 12:05 PM | 12:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Macalintal, Hanna Jane | 12/23/2025 | 1:05 PM | 1:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Alayon, Joeven | 12/23/2025 | 12:12 PM | 12:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Alayon, Joeven | 12/23/2025 | 12:29 PM | 12:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 12/23/2025 | 12:23 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Valencia, Paulyn Rose | 12/23/2025 | 12:05 PM | 12:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd floor. Unable to log in to citrix. Need to pull up tools again. |
| Baguioro, Chybelle | 12/23/2025 | 12:00 PM | 12:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch |
| CabalQuinto, Shayne | 12/23/2025 | 11:25 AM | 11:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Billones, Vincent Paul | 12/23/2025 | 1:34 PM | 1:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Ebacuado, Khaleen Kaye | 12/23/2025 | 4:00 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 12/23/2025 | 4:00 PM | 4:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Villegas, Ruella Jane | 12/21/2025 | 11:41 PM | 11:46 PM | Avaya Issue - Freeze | Issue: Citrix froze while on call || No audio after sysdown |
| Adonay, Lorena | 12/21/2025 | 11:37 PM | 11:45 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/while on ready/ kicked out of Citrix and need to restart PDA and repull up all tools |
| Beneranda, Yliaza John | 12/21/2025 | 11:40 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call/call not disconnected/ Avaya unreachable/provided ghost spiel/Citrix disconnected and all tools disconnected and have to re pull tools. |
| Nobleza, Ronelyn | 12/23/2025 | 4:40 PM | 4:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bautista, Demmeth | 12/23/2025 | 4:14 PM | 4:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | |
| Contillo, Jerome | 12/23/2025 | 5:36 PM | 5:43 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Ibanez, Daniell | 12/23/2025 | 4:10 PM | 4:23 PM | No Audio - PDA/ other tools still functional | Shift Date: 12/23/25 Start Time End Time: 4:10 to 4:23 GSD Ticket Number : N/A Issue Type: Teleconnector issue cannot hear cx response on the other line Account Number: 1323016596139948298 POD Number: 29 POD Letter: E VPS USED: PHX REASON: cannot hear cx response due to teleconnector issue, WF mollie advised to change station |
| Abela, Rasil | 12/22/2025 | 2:29 AM | 2:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/22/2025 | 12:50 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 12/22/2025 | 10:43 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besana, Gene Ruel | 12/22/2025 | 10:34 PM | 10:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/22/2025 | 9:04 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pancho, Ednamae | 12/23/2025 | 4:49 PM | 6:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on training meeting |
| Antioquia, Leah Mae | 12/23/2025 | 6:33 PM | 6:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/23/25 Start Time End Time: 6:33 to 6:40 GSD Ticket Number : N/A Issue Type: Citrix froze while on call and VPN was also disconnected. Account Number: 1330635449459098564 POD Number: 35 POD Letter: F VPS USED: PHX REASON: While on call, citrix froze and the VPN was disconnected, the call was not disconnected and I had to endorsed the call for a callback. It took too long because the avaya needs a restart since the headset tester is not showing up and I had to quit and it took a while before it popped up again. |
| Dilla, Ronald | 12/21/2025 | 11:59 PM | 12:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED (citrix got disconnected and I need to re pull up my tools again) |
| Hari-on, Marrienne | 12/21/2025 | 12:34 AM | 12:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: Citrix Froze - VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. Kicked out of citrix and had to restart pc as well as repull up all tools |
| Bido, Sarra Veronica | 12/21/2025 | 12:41 AM | 12:50 AM | Avaya Issue - Freeze | Issue: VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio./ Citrix dc and denali error while on a call |
| Bautista, Demmeth | 12/23/2025 | 6:05 PM | 6:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR |
| Dapilaga, Thea Faith | 12/23/2025 | 6:05 PM | 6:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked while on lunch | re pull up all tools |
| Balberona, Ryah Mae | 12/23/2025 | 6:32 PM | 6:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| kick out of citrix |
| Detanoy, Anne Nicole | 12/22/2025 | 7:34 PM | 7:44 PM | Avaya Issue - Freeze | N/A |
| Talabucon, Michelle | 12/22/2025 | 3:45 PM | 4:10 PM | Avaya Issue - Freeze | Issue : Not able to go on ready on time due to grace period. |
| Gallofin, Therese Mary | 12/22/2025 | 4:22 PM | 4:31 PM | Avaya Issue - Freeze | Issue: Cannot hear cx on the other line even after adjustments to Avaya were made. Was advised to change PODS. |
| Dilla, Ronald | 12/22/2025 | 7:03 PM | 7:20 PM | Avaya Issue - Freeze | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch (Citrix disconnected and need to re pull up tools again) |
| Delfin, Precious Eleanor | 12/23/2025 | 7:47 PM | 7:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Adonay, Lorena | 12/22/2025 | 7:36 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Anisco, Jess Kendrick | 12/22/2025 | 7:36 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze - CONTACTS DISCONNECTED, (Citrix took too long to return and I restarted my VPN and Avaya) |
| De Honor, Cezarah Marie | 12/22/2025 | 7:13 PM | 7:45 PM | Avaya Issue - Freeze | Issue: citrix froze while on chat | connection lost restart application | citrix kickout | restart PC / hard reset |
| Dalmino, Josie | 12/23/2025 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rapista, Sarah Jane | 12/23/2025 | 8:00 PM | 8:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Baldisimo, Krishna Joy | 12/23/2025 | 7:51 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart and set up again |
| Dorado, Ricardo Jesus III | 12/23/2025 | 7:54 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Trinidad, Angelika | 12/23/2025 | 7:58 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was about to provide auth code to cx but citrix froze and avaya then sysdown spiel initiated |
| Ebacuado, Khaleen Kaye | 12/23/2025 | 8:08 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/23/25 Start Time End Time: 8:08 PM - 8:16 PM GSD Ticket Number :None Issue Type: Citrix Froze//VPN disconnected Account Number: 1424186877397070797 POD Number: 29 POD Letter: D VPS USED: PHX Reason: Citrix Froze while on hold. VPN was disconnected. It takes time to pull up the avaya again so I need to quit and open it again. |
| Oquendo, Jemart | 12/23/2025 | 8:17 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Altamea, Stella Marie | 12/20/2025 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Nobleza, Ronelyn | 12/23/2025 | 8:40 PM | 8:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Altamea, Stella Marie | 12/20/2025 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Briones, Lorrie Miles | 12/20/2025 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Practisala, Pearly Ann | 12/20/2025 | 11:45 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:Coach Sheeva |
| Patron, Precious Kaye | 12/20/2025 | 11:59 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By:Coach Sheeva |
| Ciudad, John Lawrence | 12/20/2025 | 12:26 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF Mollie |
| Dangan, Jade | 12/20/2025 | 12:44 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Briones, Lorrie Miles | 12/22/2025 | 4:28 PM | 4:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH NEIL |
| Polvorosa, Trezia Mae | 12/22/2025 | 11:56 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Degala Jr, Darwin | 12/23/2025 | 6:23 PM | 6:33 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Sheeva |
| Francisco, Pauline Joy | 12/23/2025 | 6:21 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Degala Jr, Darwin | 12/23/2025 | 7:22 PM | 7:26 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Sheeva |
| Practisala, Pearly Ann | 12/23/2025 | 7:39 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Dimo, Charisse | 12/23/2025 | 4:58 PM | 5:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Before stamping on ready, citrix froze , VPN was disconnected and I was kicked out from Citrix. Restart citrix, avaya and log in. |
| Flores, Angelica | 12/23/2025 | 7:39 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and denali error while on chat need to login VPN and avaya to stamp on ready again |
| Arellano, Bea Luz | 12/23/2025 | 8:06 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Diama, Joana Marie | 12/23/2025 | 8:30 PM | 8:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on a call. Waited for few seconds for VPN to be disconnected and citrix then returned to normal. Had to re sign to Avaya and dialed denali to stamp to ready. |
| Sobredo, Mark Bryan | 12/23/2025 | 8:42 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Andrade, Yvonie | 12/23/2025 | 8:40 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: I was on call with a customer when the citrix froze and when it came back, there's no valid response already on the other line. Log in back to avaya and VPN and stamp on ready. |
| Navarra, Danelyn | 12/23/2025 | 8:40 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & no audio afterwards, did ghost spiel and ended call. Restart VPN, relog in to Avaya & PDA then stamp on ready. |
| Teguihanon, Mheljhone | 12/23/2025 | 8:47 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on ready and PDA Error | no account pull up |
| Cahilig, Raven Roe | 12/23/2025 | 8:42 PM | 8:44 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: while on ready - citrix froze | after the citrix works i got a call but when i answered it there's no audio so i had to deliver ghost spiel, so had to restart avaya by disconnecting and signing in back |
| Raymundo, Pamela | 12/23/2025 | 8:54 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Having a phone call, when suddenly my citrix went froze, delivered ghost spiel. I've tried to log in on my avaya however I wasn't able to pulled up the avaya. I kept on receiving error message" grace period" What I did was restarted my computer, click on the avaya fix , after that I've log in to my VPN. lastly, I dialed #1 on my avaya then log in on my PDA, After a few minutes I've managed to log in PULLED UP some tools and get on ready. |
| Dimo, Charisse | 12/23/2025 | 7:15 PM | 7:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, audio with cx got cut out and citrix got instantly kicked out while trying to do troubleshooting to fix audio issue | call with current cx got dc another call connected while still outside citrix still no audio | had to switch to a completely different station and re setup again |
| Duatin, Marbee Darryl | 12/23/2025 | 7:47 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix was still up while Im disconnecting the vpn and its been disconnected while restarting the avaya while its been tag server unreachable / re pulled up citrix. and tools still there. |
| Diocena, Karl Vincent | 12/23/2025 | 7:26 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Polvorosa, Trezia Mae | 12/23/2025 | 7:58 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/23/2025 | 7:43 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/23/2025 | 8:40 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 12/23/2025 | 8:39 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/23/2025 | 8:38 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Bantigue, Jonna Mae | 12/20/2025 | 4:39 AM | 4:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pinaroyo, Rica Mae | 12/20/2025 | 4:08 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lopez, Jean | 12/23/2025 | 8:48 PM | 8:55 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Didulo, Liezel | 12/20/2025 | 3:09 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Demandaco, Cristy | 12/20/2025 | 6:02 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Fajardo, Jayshell | 12/20/2025 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salvador, KC | 12/23/2025 | 8:48 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Cezar, Princess Jean | 12/20/2025 | 7:06 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Binag, Roxan Joy | 12/20/2025 | 7:17 AM | 7:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| De Jose, Jan Cedrex | 12/23/2025 | 8:53 PM | 9:05 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Didulo, Liezel | 12/20/2025 | 7:20 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Buhayo, Neil | 12/20/2025 | 7:15 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tarucan, Joede-an | 12/20/2025 | 7:27 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: WF Rhayne |
| Dela Sada, Michaela | 12/20/2025 | 8:37 AM | 8:37 AM | No Audio - PDA/ other tools still functional | N/A |
| Bantigue, Jonna Mae | 12/20/2025 | 8:08 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alayon, Alyn Joy | 12/20/2025 | 8:14 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pinaroyo, Rica Mae | 12/20/2025 | 8:10 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Chu, Kenny Lloyd | 12/20/2025 | 8:07 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aravejo, Shelomith | 12/20/2025 | 8:15 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bueno, Patricia Nicole | 12/20/2025 | 8:11 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pancho, Ednamae | 12/23/2025 | 9:03 PM | 9:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Obalo, Allen Carl | 12/23/2025 | 7:50 PM | 8:01 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error after Billable training |
| Tarucan, Joede-an | 12/20/2025 | 8:02 AM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delima, John David | 12/23/2025 | 10:07 PM | 10:24 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM's SPARK aren't pulling up. Assisted TM to switch Citrix Azure and DUB-HDX. Had to also relauch VPN, Avaya and Denali |
| Ombega, Joey | 12/20/2025 | 8:14 AM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Rhayne |
| Espineda, Janine Nicole | 12/23/2025 | 9:51 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while on ready / hard reset / repulling up tools |
| Fajardo, Jayshell | 12/20/2025 | 8:02 AM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Pinaroyo, Rica Mae | 12/23/2025 | 10:00 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Nhel |
| Vili, Annie Grace | 12/23/2025 | 8:46 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze and Avaya disconnected. Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Begas, Rizza Mae | 12/23/2025 | 10:00 PM | 10:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | wasn't able to go on ready at exact 10pm since PDA is not working as well as teams. Needed to restart and change citrix. Denali keeps on loading. Yubikeys received at 10pm |
| Alayon, Alyn Joy | 12/23/2025 | 10:30 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balberona, Ryah Mae | 12/23/2025 | 10:37 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | kick out of ciitrix while on chat |
| Ballonado, Nilrose Joy | 12/22/2025 | 2:13 AM | 2:24 AM | Avaya Issue - Freeze | restart citrix due to unable to pull up tools. |
| Borbon, Jeanilee | 12/22/2025 | 5:45 AM | 5:49 AM | Avaya Issue - Freeze | restart citrix due to unable to pull up tools. |
| Besa, Josh Rainer | 12/23/2025 | 8:32 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Only just opened the call with Cx but call got disconnected due to system issue. Will request for a callback |
| Matillano, Mary Grace | 12/22/2025 | 5:44 AM | 5:48 AM | Avaya Issue - Freeze | restart citrix due to unable to pull up tools. |
| Andojar, Ma Angeline | 12/23/2025 | 8:41 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | transaction inquiry and while looking into the transaction experiencing a Citrix froze and Avaya then sysdown spiel initiated |
| Claro, Maria Nel | 12/22/2025 | 5:44 AM | 5:46 AM | Avaya Issue - Freeze | restart citrix due to unable to pull up tools. |
| Raynaldo, Patricia Joanna | 12/22/2025 | 5:45 AM | 5:49 AM | Avaya Issue - Freeze | restart citrix due to unable to pull up tools. |
| Olorosisimo, Aira | 12/22/2025 | 5:44 AM | 5:48 AM | Avaya Issue - Freeze | n/a |
| Dorado, Honey Mae | 12/22/2025 | 5:44 AM | 5:49 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools. |
| Alegre, Rhea May | 12/22/2025 | 5:44 AM | 5:49 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools. |
| Zulieta, Vanessa | 12/23/2025 | 7:53 PM | 8:21 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Declaro, Lalyn | 12/23/2025 | 8:40 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/ cx still on the ;line and citrix suddenly disconnected/ Requested for a callback/ need to repull up tools. |
| Zulieta, Vanessa | 12/23/2025 | 7:53 PM | 8:21 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Tondo, Melyn | 12/23/2025 | 8:35 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | done assisting cx with his Dispute inquiry, had a sysdown during assisting him with his further concern which is transaction inquiry |
| Buaron, Jera | 12/23/2025 | 7:46 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Oquendo, Romel John | 12/23/2025 | 8:44 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citri froze and disconnected while on call. Had to restart and pull up all tools |
| Barrera, Kate Angeline | 12/23/2025 | 10:19 PM | 10:48 PM | Citrix Latency - Change Citrix Server | Citrix froze | Kickout of CITRIX | Need to restart CITRIX | CITRIX and tools took so long to be pulled up. Everything is responding slowly. |
| Antioquia, Leah Mae | 12/22/2025 | 10:35 PM | 10:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/23/25 Start Time End Time: 10:35 PM - 10:43 PM GSD Ticket Number : N/A Issue Type: Citrix froze, VPN got disconnected and Kicked out form citrix while on async, Account Number: 2193507750832996758 POD Number: 35 POD Letter: F VPS USED: PHX REASON: While on async, Citrix froze, VPN got disconnected and I was kicked out from citrix. Citrix took too long to pullup since it's not allowing me to access and had to restart again. After a while, I was able to pull it up but it was stuck on the welcome page that is on loop. Had to repull up all the tools again. |
| Generale, Lieza | 12/19/2025 | 8:15 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Generale, Lieza | 12/19/2025 | 8:25 AM | 8:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nedula, Cleo Mariz | 12/19/2025 | 8:15 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diaz, Jessirie | 12/19/2025 | 8:14 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out to citrix, needed to set up |
| Generale, Lieza | 12/22/2025 | 4:26 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caballero, Reto | 12/22/2025 | 5:09 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | locked out of citrix cause of password, assisted cx with no citrix |
| Amoguez, Apple Jane | 12/22/2025 | 9:01 PM | 9:32 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/23/2025 | 11:18 PM | 11:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanong, Kelly | 12/23/2025 | 9:06 PM | 9:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tanong, Kelly | 12/23/2025 | 8:47 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dangan, Jade | 12/23/2025 | 5:38 PM | 5:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Gabucay, Canskie | 12/23/2025 | 8:29 PM | 8:35 PM | Citrix Latency - Change Citrix Server | N/A |
| Dicon, Reymelyn Grace | 12/23/2025 | 8:14 PM | 8:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/A |
| Patron, Precious Kaye | 12/23/2025 | 8:56 PM | 9:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Delfin, Wenjiel | 12/23/2025 | 7:56 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Detanoy, Anne Nicole | 12/23/2025 | 11:36 PM | 11:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Delfin, Precious Eleanor | 12/23/2025 | 11:50 PM | 11:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Delfin, Precious Eleanor | 12/23/2025 | 11:50 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Preciosa, Marie Antonette | 12/23/2025 | 8:34 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix disconnected/kicked out Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Francisco, April Rose | 12/23/2025 | 9:05 PM | 9:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: unable to stamp lunch PDA loading /need to restart PDA Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Tuyay, Shantal | 12/23/2025 | 10:00 PM | 10:04 PM | Avaya Issue - Freeze | Avaya issue | changed Station due to Avaya issue |
| Tuyay, Shantal | 12/23/2025 | 11:37 PM | 11:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error/ Took time to open the new PDA |
| Francisco, April Rose | 12/23/2025 | 8:37 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: was kicked out on Citrix /restart PDA Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Ofalla, Louis Kenneth | 12/23/2025 | 11:40 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Closed |
| Bilbao, Kryztelle Faith | 12/23/2025 | 11:42 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Logout |
| Birog, Sam Ryan Louise | 12/23/2025 | 11:48 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Logout |
| Iguis, Jessa | 12/23/2025 | 8:30 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Contillo, Jerome | 12/23/2025 | 10:02 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected| PDA error |
| Obalo, Allen Carl | 12/23/2025 | 11:54 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Logged out |
| Guevara, Prince Carl | 12/23/2025 | 11:53 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya, Citrix logout |
| Gloria, Arielle Marie | 12/22/2025 | 11:58 PM | 12:00 AM | Avaya Issue - Freeze | System down reported and validated |
| Hiasa, Angel | 12/23/2025 | 11:43 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logout |
| Balontong, Nino Shary | 12/23/2025 | 4:00 PM | 4:04 PM | Avaya Issue - Freeze | System down reported and validated |
| Gabucay, Canskie | 12/23/2025 | 12:22 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 12/23/2025 | 12:10 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alair, Amiel Alan | 12/23/2025 | 7:52 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Balontong, Nino Shary | 12/23/2025 | 7:55 PM | 8:03 PM | Avaya Issue - Freeze | System down reported and validated |
| Deocampo, Dennis | 12/23/2025 | 11:59 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gloria, Arielle Marie | 12/23/2025 | 8:00 PM | 8:13 PM | Avaya Issue - Freeze | System down reported and validated |
| Aguilar, Leanne Kaye | 12/23/2025 | 8:32 PM | 8:36 PM | Avaya Issue - Freeze | System down reported and validated |
| Ocumas, Christine | 12/23/2025 | 12:10 AM | 12:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Lizada, Bea | 12/23/2025 | 8:32 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Ofalla, Frank Danniel | 12/22/2025 | 9:50 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT Citrix |
| Santillan, Wea | 12/23/2025 | 8:33 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Dador, Louis Adrian | 12/22/2025 | 9:42 AM | 9:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Borres, Jonna Jean | 12/23/2025 | 11:52 PM | 12:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Cawaling, Jeneron | 12/23/2025 | 12:34 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Dorado, Ricardo Jesus III | 12/23/2025 | 11:54 PM | 12:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 12/23/2025 | 12:05 PM | 12:14 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 12/23/2025 | 8:55 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Sarmiento, Xian Yan | 12/23/2025 | 9:35 PM | 9:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Ojano, Marnie | 12/23/2025 | 11:38 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 12/23/2025 | 9:24 PM | 9:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Dalmino, Josie | 12/23/2025 | 11:56 PM | 12:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Caingcoy, Rolly | 12/23/2025 | 9:41 PM | 9:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down reported and validated |
| Nobleza, Ronelyn | 12/23/2025 | 12:12 PM | 12:26 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/23/2025 | 12:42 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 12/24/2025 | 9:34 PM | 9:41 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down reported and validated |
| Nobleza, Ronelyn | 12/23/2025 | 12:12 AM | 12:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ledesma, John Patrick | 12/23/2025 | 10:21 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Degala Jr, Darwin | 12/22/2025 | 4:50 PM | 5:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil |
| Degala Jr, Darwin | 12/22/2025 | 8:50 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil |
| Villegas, Ruella Jane | 12/22/2025 | 7:44 PM | 7:49 PM | Avaya Issue - Freeze | Issue: Citrix froze while on call |
| Degala Jr, Darwin | 12/22/2025 | 4:53 PM | 5:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Briones, Mark | 12/22/2025 | 7:43 PM | 7:52 PM | Avaya Issue - Freeze | Issue: Kicked out of Citrix and need to set up my tools again |
| Talabucon, Michelle | 12/22/2025 | 7:40 PM | 7:48 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED // Repull up tools |
| Detorio, Mc Varry | 12/23/2025 | 5:33 PM | 5:41 PM | Avaya Issue - Freeze | Assisted By: WF Mollie |
| Eslaban, Jose Leo | 12/22/2025 | 7:48 PM | 7:51 PM | Avaya Issue - Freeze | Issue: PDA/Denali error while on chat/got kicked out from citrix |
| Martinez, Jayza Mae | 12/23/2025 | 10:13 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error - call disconnected |
| Artates, Micha Ella | 12/23/2025 | 7:35 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Bacuta, Rodelyn | 12/23/2025 | 9:28 PM | 9:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down reported and validated |
| Ponsaran, Khrystmund | 12/22/2025 | 7:52 PM | 7:59 PM | Avaya Issue - Freeze | Issue: Citrix Froze and call not disconnected however unable to move the screen and unable to use tools had to reopen citrix again |
| Albay, Cymon | 12/23/2025 | 12:16 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. Avaya no audio |
| Alsagon, Loriely Anne | 12/23/2025 | 6:16 PM | 6:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Custodio, Dephra Nicole | 12/23/2025 | 12:56 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and call got dc. restarted pda |
| Arbolado, Danielle | 12/23/2025 | 12:39 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error during break//Denali error/ Took time for the PDA to reopen |
| Alcones, Paula Jane | 12/23/2025 | 12:56 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citixfroze, avaya error | call disconnected |
| Procalla, Vincent Albert | 12/23/2025 | 10:00 PM | 10:01 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate can't login to VPN. VPN is just loading and had to change station ,multiple times. |
| Federiso, Maria Angela | 12/23/2025 | 12:48 AM | 12:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error// contact disconnected //Denali error |
| Fiolog, Crystal May | 12/23/2025 | 12:47 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citric froze and Avaya log out, call got disconnected. |
| Iguin, Harlyn Mae | 12/23/2025 | 12:28 AM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CItrix froze and disconnected. |
| Carlos, Anna Mae | 12/23/2025 | 1:09 AM | 1:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Cordovero, Jinky | 12/23/2025 | 12:44 PM | 12:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix quit Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Delegencia, Karl Kevin | 12/23/2025 | 1:10 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and no valid response after the froze |
| Albay, Cymon | 12/23/2025 | 1:05 AM | 1:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Diocena, Karl Vincent | 12/23/2025 | 11:28 PM | 11:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on avali, the citrix froze and disconnected | Had to re pull up citrix and while trying to re activate all tools avaya suddenly error and had to terminate the program | had to restart avaya and wait to open up while setting up tools on citrix |
| Duatin, Marbee Darryl | 12/23/2025 | 11:48 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: disconnect VPN / need to quit avaya due its frozen (server unreachable) |
| Demandaco, Cristy | 12/23/2025 | 12:56 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to WF Yann |
| Colesio, Edberg | 12/23/2025 | 1:13 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected but the call was not disconnected. |
| Cahilig, Raven Roe | 12/23/2025 | 12:43 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: while on break - citrix froze | after the citrix works it went on error and had to restart avaya and get on ready |
| Sobredo, Mark Bryan | 12/23/2025 | 12:43 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Deocampo, Dennis | 12/23/2025 | 1:03 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Andrade, Yvonie | 12/23/2025 | 12:42 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: I was on call with a customer when the citrix froze and when it came back, there's no valid response already on the other line. Log in back to avaya and VPN and stamp on ready. |
| Navarra, Danelyn | 12/23/2025 | 1:00 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & no audio afterwards, did ghost spiel and ended call. Restart VPN, relog in to Avaya & PDA then stamp on ready. |
| Villas, Neca | 12/22/2025 | 9:51 AM | 9:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze While on call |
| Tanong, Kelly | 12/23/2025 | 12:47 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dimo, Charisse | 12/23/2025 | 11:40 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze and disconnected. Tried to relogin but then citrix froze again.. Tried to restart citrix again I manage to stamp ready but then citrix froze again. Consulted WF Mollie again and was advised to restart PC. |
| Briones, Andrea Mean | 12/22/2025 | 12:31 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on a call |
| Flores, Angelica | 12/23/2025 | 11:37 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on ready kick out from citrix I tried logging in but automatically kick out again I restart my citrix and log in again it take few minutes to login. I login to avaya an VPN again it was successful while on idle try to set up tools and stamp ready afterwards |
| Ofalla, Frank Danniel | 12/23/2025 | 1:03 AM | 1:10 AM | No Audio - PDA/ other tools still functional | No Audio | Avaya Issues |
| Francisco, April Rose | 12/23/2025 | 12:38 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: December 23,2025 Start Time: 12:38 AM End Time:12:45 AM Issue: Citrix froze totally, need to restart Citrix Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14 -E Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann |
| Balona, Shela | 12/23/2025 | 12:43 AM | 12:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on chat. |
| Suderio, Marco Pablo | 12/22/2025 | 1:03 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected |
| Ropa, Nina Grace | 12/23/2025 | 12:36 AM | 12:39 AM | Avaya Issue - Freeze | Name: Niña Grace Ropa Shift Date: 12/23/2025 Start Time: 12:36 AM End Time: 12:39 AM Issue: Citrix froze| PDA error| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-G Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Vili, Annie Grace | 12/23/2025 | 12:35 AM | 12:38 AM | Avaya Issue - Freeze | Name: Annie Grace Vili Shift Date: December 23, 2025 Start Time: 12:35 AM End Time: 12:38 AM Issue: Citrix and Avaya disconnected. Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14 -A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ibanez, Daniell | 12/23/2025 | 1:35 AM | 1:38 AM | Avaya Issue - Freeze | N/A |
| Donguines, Dia | 12/23/2025 | 8:46 PM | 8:59 PM | Avaya Issue - Freeze | Name: Dia Donguines Shift Date: 12/23/2025 Start Time: 8:46 PM End Time: 8:59 PM Issue: Citrix froze, denali went error and got kicked out- restarted citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Candido, Rhea Mae | 12/23/2025 | 1:10 AM | 1:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The TM was having issues with her station—she could hear the customer, but the customer could not hear her. We attempted to troubleshoot the station: the telekonnectors were replaced and a different headset was used, but the same issue persisted. I asked WF Vince for assistance and was advised to change the TM’s station. She then experienced difficulty logging in and was repeatedly kicked out by the system, which required a restart. The system took a long time to load due to latency issues. |
| Briones, Andrea Mean | 12/22/2025 | 1:31 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali Error |
| Ponce, Renz Kirby | 12/23/2025 | 12:35 AM | 12:37 AM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 12/23/2025 Start Time: 12:35 AM End Time: 12:37 AM Issue: citrix froze| PDA error while on Billable training Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-D Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Comala, John Vincent | 12/22/2025 | 11:00 PM | 11:34 PM | Citrix Latency - Change Citrix Server | Tm experience a latency before the start of shify. Restart citrix and stamped on ready |
| Lingco, Rollene | 12/23/2025 | 1:31 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze denali error while on call | call got disconnected |
| Guevarra, Lander John | 12/23/2025 | 12:15 AM | 12:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: 12/23/2025 Start Time: 12:15 AM End Time: 12:36 AM Issue: citrix froze| PDA error while on break. need to restart PC Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Rance, Clem | 12/23/2025 | 1:36 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Freeze | Cx Disconnected Due To System Issue. |
| Ponce, Renz Kirby | 12/23/2025 | 8:30 PM | 8:41 PM | Citrix Latency - Change Citrix Server | Name: Renz Kirby Ponce Shift Date: 12/23/2025 Start Time: 8:30 PM End Time: 8:41 PM Issue: citrix froze| High latency kicked out of Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-D Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Valerio, Mark David | 12/22/2025 | 11:00 PM | 11:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tm experience a latency before the start of shift. Restart citrix and stamped on ready |
| Guevarra, Lander John | 12/23/2025 | 7:44 PM | 7:49 PM | Avaya Issue - Freeze | Name: Lander John Guevarra Shift Date: 12/23/2025 Start Time: 7:44 PM End Time: 7:49 PM Issue: citrix froze| PDA error cannot receive new cases need to restart PDA Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Guevarra, Lander John | 12/23/2025 | 8:05 PM | 8:16 PM | Avaya Issue - Freeze | Name: Lander John Guevarra Shift Date: 12/23/2025 Start Time: 8:05 PM End Time: 8:16 PM Issue: citrix froze| PDA error cannot receive new cases need to restart PDA Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Arbis, Klarenz | 12/22/2025 | 8:10 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya, Citrix logout |
| Guevarra, Lander John | 12/23/2025 | 7:25 PM | 7:32 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: 12/23/2025 Start Time: 7:25 PM End Time: 7:32 PM Issue: citrix froze| PDA error while on break Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Nadate, Jonnabell | 12/23/2025 | 12:38 AM | 12:40 AM | No Audio - PDA/ other tools still functional | No Audio 5208173438436999132 |
| Pancho, Ednamae | 12/23/2025 | 12:52 PM | 1:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on TM |
| Guevarra, Lander John | 12/23/2025 | 5:01 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: December 23,2025 Start Time: 5:01 PM End Time:5:05 PM Issue: was kicked out on Citix /restart PDA Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12 -A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Falco, Via | 12/22/2025 | 12:39 AM | 12:41 AM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 12/22/2025 Start Time: 12:39 AM End Time: 12:41 AM Issue: PDA Error - Had to Restart Avaya Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-C Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Brillantes, Angel Mae | 12/23/2025 | 1:41 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, restart PDA and avaya did not exceed 5 mins |
| Mayo, Emie Rose | 12/23/2025 | 1:42 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Encina, Felix John | 12/23/2025 | 1:39 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Degoma, Renz | 12/23/2025 | 4:00 PM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the TM until he goes on ready |
| Alvero, Eleandro | 12/23/2025 | 1:47 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Torre, Kin Bryan | 12/23/2025 | 1:44 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. Call was not disconnected. |
| Ayuda, Ma Victoria | 12/23/2025 | 1:50 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Tolentino, Realyn | 12/23/2025 | 1:18 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected / Call not disconnected |
| Tondo, Joshua | 12/23/2025 | 1:47 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call my Denali got disconnected but the call was disconnected after few minutes. |
| Viejo, Jerilee | 12/23/2025 | 12:35 AM | 12:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix error while on break. Break time is included to the report down time |
| Cailin, Sharmaine Joy | 12/23/2025 | 1:37 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while on the chat - chat disconnected |
| Selorio, Kathleen Joyce | 12/23/2025 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix went frozen, VPN DC, PFS went Error and advised to restart PDA |
| Galagate, Kheven | 12/23/2025 | 10:00 PM | 12:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Murillo, Vanessa | 12/23/2025 | 3:59 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bacatano, May | 12/23/2025 | 10:00 PM | 12:35 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Ibanez, Anacel | 12/23/2025 | 4:43 PM | 5:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dy, Aaron Matthew | 12/23/2025 | 1:50 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Polvorosa, Trezia Mae | 12/23/2025 | 1:19 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 12/23/2025 | 6:29 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Adame, Willie Mer | 12/23/2025 | 12:57 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bacatano, May | 12/23/2025 | 1:48 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Ambrosio, Mica | 12/23/2025 | 1:49 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Conlu, Ma Josefa | 12/23/2025 | 1:56 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Lopez, Jean | 12/23/2025 | 1:02 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Diocos, Fredgine Mae | 12/23/2025 | 1:45 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime while on chat. Continue to assist cx and restarted AVAYA and PDa after. |
| Ordines, Kent Lester | 12/23/2025 | 10:40 PM | 11:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze got logout while on call. Im on the pending break when it happened, after that I just login to my pc just to lock it and resume to the break. |
| Polvorosa, Trezia Mae | 12/23/2025 | 9:10 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie and TL Mollie |
| Abanco, Nina May | 12/23/2025 | 7:59 PM | 8:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error after lunch // screen not clickable // avaya need restart // need to pull up tools. |
| Aguilar, Reyla Jean | 12/23/2025 | 12:15 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on One on One |
| Besa, Mary Jane | 12/23/2025 | 8:14 PM | 8:18 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch//avaya issue |
| Trinidad, Angelika | 12/23/2025 | 12:05 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was about to ge back but citrix kick out and tried to repull up but can't log in ASAP need to hard reset pc |
| Abanco, Nina May | 12/23/2025 | 8:25 PM | 8:27 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: PDA Ready // avaya offline // need to restart VPN and Avaya |
| Besa, Mary Jane | 12/23/2025 | 11:51 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ Avaya pull out/need to repull up tools |
| Cadorna, Diomelyn Jane | 12/23/2025 | 8:02 PM | 8:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: PDA Error after Lunch// Citrix kicked out// Need to restart Avaya |
| Sanguillosa, Rhea | 12/23/2025 | 12:43 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze after break and Denali error |
| Diocos, Fredgine Mae | 12/23/2025 | 1:45 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experience a downtime while on chat. Continue to assist cx and restarted AVAYA and PDa after. |
| Murillo, Vanessa | 12/23/2025 | 7:55 PM | 8:34 PM | Citrix Latency - Change Citrix Server | Issue: Sysdown after lunch, restart PC twice due to severe latency |
| Declaro, Lalyn | 12/23/2025 | 12:43 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze after break and Denali error |
| Abanco, Nina May | 12/23/2025 | 1:48 AM | 1:50 AM | No Audio - PDA/ other tools still functional | NA |
| Laurenio, Daniela | 12/23/2025 | 1:58 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected| need to restart PDA |
| Ibanez, Anacel | 12/23/2025 | 9:00 PM | 9:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: PDA error while one on one//need to repul up |
| Espolong, Kim Robert | 12/23/2025 | 1:32 AM | 1:45 AM | Citrix Latency - Change Citrix Server | NA |
| Ibanez, Anacel | 12/23/2025 | 12:50 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bacuta, Rodelyn | 12/23/2025 | 12:44 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from Citrix |
| Ordines, Kent Lester | 12/23/2025 | 10:40 PM | 11:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze got logout while on call. Im on the pending break when it happened, after that I just login to my pc just to lock it and resume to the break. |
| Lopez, Quibec | 12/23/2025 | 12:36 AM | 12:41 AM | Citrix Latency - Change Citrix Server | NA |
| Ordines, Kent Lester | 12/23/2025 | 11:33 PM | 11:41 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: no audio for 3 calls have to restart PDA AND AVAYA. |
| Pinalba, Reybe | 12/23/2025 | 12:36 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED|KICKED OUT FROM CITRIX|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS.|While finding an available manager the call got disconnected due to system issue |
| Lopez, Quibec | 12/23/2025 | 8:57 PM | 9:00 PM | Citrix Latency - Change Citrix Server | NA |
| Sanguillosa, Rhea | 12/23/2025 | 11:41 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze/ Avaya pull out/need to repoll up tools |
| Baranda, Patricia Ann | 12/23/2025 | 1:34 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and citrix froze. Teammate had to restart citrix |
| Besa, Josh Rainer | 12/23/2025 | 12:34 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX DISCONNECTED during break had to repull up Citrix, Vpn, and Avaya. |
| Acejo, Aljune Mike | 12/23/2025 | 2:08 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Lopez, Quibec | 12/23/2025 | 4:00 PM | 4:20 PM | Avaya Issue - Freeze | NA |
| Abanco, Nina May | 12/23/2025 | 11:39 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze // citrix kicked out // avaya and vpn disconnected |
| Deslate, Krezzel | 12/23/2025 | 2:15 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call- citrix kicked out |
| Andojar, Ma Angeline | 12/23/2025 | 12:48 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT FROM CITRIX AFTER BREAK|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Matillano, Mary Grace | 12/23/2025 | 2:09 AM | 2:11 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools |
| Bermudes, James | 12/23/2025 | 12:16 AM | 12:24 PM | Avaya Issue - Freeze | NA |
| Olisco, Francis John | 12/23/2025 | 2:25 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | Restarted all tools |
| Cadorna, Diomelyn Jane | 12/23/2025 | 11:53 PM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Raynaldo, Patricia Joanna | 12/23/2025 | 2:09 AM | 2:11 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools |
| Claro, Maria Nel | 12/23/2025 | 2:08 AM | 2:11 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools |
| Batilaran, Frenzy Earl Sydney | 12/23/2025 | 6:41 PM | 6:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out in citrix/ PDA error/Restart citrix. |
| Ballonado, Nilrose Joy | 12/23/2025 | 2:09 AM | 2:12 AM | Avaya Issue - Freeze | Restarted citrix due to unable to pull up tools |
| Detorio, Mc Varry | 12/23/2025 | 8:50 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Oquendo, Romel John | 12/23/2025 | 12:58 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Had to restart avaya. |
| Briones, Lorrie Miles | 12/23/2025 | 8:39 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH SHEEVA |
| Lagumbay, Daniela Marie | 12/23/2025 | 12:48 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | KICKED OUT FROM CITRIX AS SOON AS CALL RECEIVED / NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS / ADVISED CX FOR A CALL BACK |
| Francisco, Pauline Joy | 12/23/2025 | 9:04 PM | 9:21 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Caingcoy, Rolly | 12/23/2025 | 12:50 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error-Got kicked out of Citrix, Restarted Citrix and Setup Tools again |
| Tondo, Melyn | 12/23/2025 | 12:36 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix & Avaya log out while on break |
| Llegue, Bench Rhamsey | 12/23/2025 | 9:10 PM | 9:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Polvorosa, Trezia Mae | 12/23/2025 | 9:10 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze cannot move the cursor and cannot also exit assisted by TL Mollie, TL mollie then made hard reset, no need to re pull up tools as I was able to go back just needed to disconnect VPN and restart PDA in stats it doesn't show log out. |
| Llegue, Bench Rhamsey | 12/23/2025 | 11:27 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 12/23/2025 | 11:33 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Mateo, Mary Claresse | 12/23/2025 | 8:36 AM | 8:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error after break |
| Mateo, Mary Claresse | 12/23/2025 | 12:36 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out from Citrix and repull out tools |
| Alair, Amiel Alan | 12/23/2025 | 11:54 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Gamuzaran, Jhodeth-Ann | 12/23/2025 | 4:35 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Dela Cruz, Rozhien | 12/23/2025 | 12:00 AM | 12:08 AM | Avaya Issue - Freeze | System down reported and validated |
| Balontong, Nino Shary | 12/23/2025 | 11:56 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Bayhon, Katrina | 12/23/2025 | 6:45 PM | 7:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | After Break /Kicked out from Citrix / Had to repull up tools |
| Practisala, Pearly Ann | 12/23/2025 | 11:37 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Caingcoy, Rolly | 12/23/2025 | 12:09 AM | 12:14 AM | Avaya Issue - Freeze | System down reported and validated |
| Barrera, Kate Angeline | 12/23/2025 | 6:21 PM | 6:25 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until she goes on ready |
| Futotana, Abegaell | 12/23/2025 | 7:32 PM | 7:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/kick out in citrix/restart |
| Durana, Alysa Charamae | 12/23/2025 | 7:34 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Trinidad, Angelika | 12/23/2025 | 7:58 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Was about to provide auth code to cx but citrix froze and avaya then sysdown spiel initiated Citrix & Avaya Froze while on call |
| Dumigpi, Althea | 12/23/2025 | 12:24 AM | 12:47 AM | Avaya Issue - Freeze | System down reported and validated |
| Trinidad, Gio Enrico | 12/23/2025 | 8:35 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix & Avaya Froze while on call |
| Francisco, Pauline Joy | 12/23/2025 | 12:46 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Aguilar, Leanne Kaye | 12/23/2025 | 12:34 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Torres, Maycel | 12/23/2025 | 8:40 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error/kick out in citrix/restart |
| Briones, Lorrie Miles | 12/23/2025 | 12:52 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH SHEEVA |
| Degoma, Renz | 12/23/2025 | 7:59 PM | 6:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Dariagan, Esequela May | 12/23/2025 | 12:44 AM | 12:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Andojar, Ma Angeline | 12/23/2025 | 8:41 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix & Avaya Froze while on call . transaction inquiry and while looking into the transaction experiencing a Citrix froze and Avaya then sysdown spiel initiated |
| Ang, Princess | 12/23/2025 | 7:59 PM | 8:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until she goes on ready |
| Detorio, Mc Varry | 12/23/2025 | 12:50 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Lizada, Bea | 12/23/2025 | 12:34 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Tondo, Melyn | 12/23/2025 | 8:35 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix & Avaya Froze while on call .done assisting cx with his Dispute inquiry, had a sysdown during assisting him with his further concern which is transaction inquiry |
| Arao, Joy | 12/23/2025 | 2:18 AM | 2:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Santillan, Wea | 12/23/2025 | 12:34 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Aguilar, Reyla Jean | 12/23/2025 | 7:54 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until she goes on ready |
| Declaro, Lalyn | 12/23/2025 | 8:40 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix & Avaya Froze while on call/ need to repull up tools |
| Busquit, Crislen | 12/23/2025 | 1:49 AM | 2:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix kicked out during training/meeting |
| Pinalba, Reybe | 12/23/2025 | 9:00 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA DENALI/AVAYA ERROR after One-on-One|Need to Re-Pull Up AVAYA and PDA |
| Cortes, Jessa | 12/23/2025 | 12:57 AM | 1:02 AM | Avaya Issue - Freeze | System down reported and validated |
| Alkonga, Abigail | 12/23/2025 | 7:34 PM | 7:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Oquendo, Romel John | 12/23/2025 | 8:44 PM | 9:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citri froze and disconnected while on call. Had to restart and pull up all tools |
| Cortes, Jessa | 12/24/2025 | 12:51 AM | 1:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System down reported and validated |
| Bautista, Demmeth | 12/23/2025 | 8:12 PM | 8:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Pamunag, Jazzen Roi | 12/23/2025 | 12:58 AM | 1:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System down reported and validated |
| Bayhon, Katrina | 12/01/2025 | 10:30 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix / Had to repull up tools |
| Caldea, Anne Emirald | 12/23/2025 | 8:07 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Sarmiento, Xian Yan | 12/23/2025 | 8:50 PM | 9:13 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Batilaran, Frenzy Earl Sydney | 12/23/2025 | 10:41 PM | 11:06 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix/Server Unreachable |
| Gamuzaran, Jhodeth-Ann | 12/23/2025 | 8:32 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Futotana, Abegaell | 12/23/2025 | 11:37 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicket out from Citrix. Had to repull up tools. |
| Borlado, Lady Mae | 12/23/2025 | 6:33 PM | 6:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Arroyo, Jevine France | 12/23/2025 | 1:57 AM | 2:05 AM | Avaya Issue - Freeze | Citrix froze and the PDA showed an error while I was on chat. The VPN was still connected, and the customer was still on the line. |
| Trinidad, Angelika | 12/23/2025 | 12:05 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out in citrix after lunch |
| Gloria, Arielle Marie | 12/23/2025 | 7:43 PM | 8:11 PM | Citrix Latency - Change Citrix Server | System down reported and validated |
| Macadez, Mark Venz | 12/23/2025 | 8:49 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Declaro, Lalyn | 12/23/2025 | 12:43 AM | 12:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze after break and Denali error |
| Durana, Alysa Charamae | 12/23/2025 | 9:31 PM | 9:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until she goes on ready |
| Caballero, Raquel | 12/23/2025 | 2:29 AM | 2:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM encountered an issue with the VPN. Audio got disconnected. |
| Pinalba, Reybe | 12/23/2025 | 12:36 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED|KICKED OUT FROM CITRIX|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Bocala, John Loyd | 12/23/2025 | 1:55 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and the PDA showed an error while I was on chat. The VPN was still connected, and the customer was still on the line. |
| Besa, Josh Rainer | 12/23/2025 | 12:34 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | : CITRIX DISCONNECTED during break had to repull up Citrix, Vpn, and Avaya. |
| Dapilaga, Thea Faith | 12/23/2025 | 9:43 PM | 9:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Andojar, Ma Angeline | 12/23/2025 | 12:48 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT FROM CITRIX AFTER BREAK|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Trinidad, Gio Enrico | 12/23/2025 | 12:46 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT FROM CITRIX AFTER BREAK|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Ofalla, Frank Danniel | 12/23/2025 | 12:37 AM | 12:50 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Candoleta, Janine Pearl | 12/23/2025 | 12:42 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT FROM CITRIX AFTER BREAK|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Durana, Alysa Charamae | 12/23/2025 | 11:35 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Oquendo, Romel John | 12/23/2025 | 12:58 AM | 1:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze, PDA error, VPN disconnected, avaya issue |
| Ofalla, Frank Danniel | 12/23/2025 | 12:37 AM | 12:47 AM | Citrix Latency - Change Citrix Server | Assist to restart Citrix and stamp on ready right away. |
| Ang, Princess | 12/23/2025 | 11:50 PM | 11:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the teammate until she goes on ready |
| Tondo, Melyn | 12/23/2025 | 12:36 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix & Avaya log out while on break |
| Torres, Maycel | 12/23/2025 | 12:41 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Avaya Freeze/Kicked out of Citrix/Repull-up tools again/During break |
| Alkonga, Abigail | 12/23/2025 | 11:45 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Ofalla, Frank Danniel | 12/23/2025 | 12:50 AM | 12:59 AM | Citrix Latency - Change Citrix Server | Assist to tm restart citrix and stamp on ready right away. |
| Lagumbay, Daniela Marie | 12/23/2025 | 12:48 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT FROM CITRIX | NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Baldisimo, Krishna Joy | 12/23/2025 | 11:54 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Gamuzaran, Jhodeth-Ann | 12/23/2025 | 12:32 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Macadez, Mark Venz | 12/23/2025 | 12:49 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Dapilaga, Thea Faith | 12/23/2025 | 1:15 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Arconada, Eva | 12/23/2025 | 1:58 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and the PDA showed an error while I was on chat. The VPN was still connected, and the customer was still on the line. |
| Llorente, Mel Rose | 12/23/2025 | 11:30 PM | 11:48 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS) and stamp on ready. |
| Discutido, Karen Grace | 12/23/2025 | 1:57 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, and I was kicked out of Citrix while on async. The contact was disconnected, and needs to restart and reopen the tools. |
| Binag, Roxan Joy | 12/23/2025 | 12:55 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and stamp on ready right away. |
| Ricardo, Danicah | 12/22/2025 | 6:23 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Bacarro, Hanna Khate | 12/23/2025 | 2:55 AM | 3:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Sherlyn |
| Olorosisimo, Aira | 12/23/2025 | 3:31 AM | 3:34 AM | Avaya Issue - Freeze | Was kicked out from citrix after returning from SBS. Had to restart Cistrix. |
| Labrador, Rachel | 12/23/2025 | 3:31 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Sherlyn |
| Teodosio, Angelica | 12/23/2025 | 3:20 AM | 3:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while waiting for the next chat. |
| Marcos, Lyka Joy | 12/23/2025 | 2:38 AM | 2:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered an error in Citrix. Had to restart Avaya. |
| Valle, Marchelle | 12/23/2025 | 10:00 PM | 10:38 AM | Citrix Latency - Change Citrix Server | TM experienced an issue logging in wherein citrix keeps getting kicked out and applications taking too long to load. Changed citrix server but still same issue occured. Issue successfully resolved by changing to different available PODS. |
| Abool, Mary Gloden | 12/23/2025 | 1:33 AM | 1:40 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Fiolog, Crystal May | 12/23/2025 | 2:55 AM | 3:05 AM | No Audio - PDA/ other tools still functional | Teammate cannot hear her customer, tried to check all of the audio and the mic but it still not working. Reported to wf. |
| Azarcon, RJ Timothy | 12/23/2025 | 1:01 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Bernas, Michael | 12/23/2025 | 1:53 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick while on lunch |
| Billones, King Jether | 12/23/2025 | 3:24 AM | 3:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error While on ready / Citrix kickout while restarting |
| Iglesias, Roldan | 12/23/2025 | 1:53 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick while on lunch |
| Alvaira, Norallie | 12/23/2025 | 3:12 AM | 3:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM encountered an error with Avaya. Teammate had to restart Avaya. |
| Segundine, Jofrey | 12/23/2025 | 2:01 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick while on lunch |
| Flotildes, Realyn | 12/22/2025 | 7:10 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix kicked out while on call. Continued to assist cx, reset citrix and repull up tools. |
| Silvano, Jazel | 12/23/2025 | 2:55 AM | 3:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze/kicked out of citrix while on call/call did not disconnect/hard reset |
| Francisco, Nikka Patricia | 12/22/2025 | 3:31 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Call disconnected |
| Cordova, Jayvin | 12/23/2025 | 3:52 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya Issue/call not disconnected |
| Villas, Neca | 12/22/2025 | 3:30 AM | 3:34 AM | Avaya Issue - Freeze | Avaya froze while on a call |
| Tuyay, Shantal | 12/23/2025 | 4:04 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call - restarted |
| Catalan, Jowelyn | 12/23/2025 | 4:04 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CONTACT DISCONNECTED |
| Pamati-an, John Lester | 12/23/2025 | 3:33 AM | 3:43 AM | Avaya Issue - Freeze | No audio heard found out that avaya disconnected while on call. Ghost spiel initiated and restarted the avaya. |
| Villas, Neca | 12/23/2025 | 3:30 AM | 3:34 AM | Avaya Issue - Freeze | Avaya froze while on a call |
| Abayon, Madge | 12/23/2025 | 1:52 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | : Citrix kick while on lunch |
| Abayon, Madge | 12/23/2025 | 1:52 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | IMS0826295 - Citrix kick while on lunch |
| Briones, Andrea Mean | 12/23/2025 | 12:31 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on a call |
| Suderio, Marco Pablo | 12/23/2025 | 1:03 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error call disconnected |
| Briones, Andrea Mean | 12/23/2025 | 1:31 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali Error |
| Francisco, Nikka Patricia | 12/23/2025 | 3:31 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze Call disconnected |
| Candelario, Jenesa | 12/23/2025 | 4:05 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while call. |
| Albay, Cymon | 12/23/2025 | 4:16 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got disconnected. I had to resign in and set up my tools. |
| Billones, Mark | 12/23/2025 | 2:26 AM | 2:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Denali error |
| Suderio, Marco Pablo | 12/23/2025 | 4:05 AM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while call. |
| Arevalo, Jolina | 12/23/2025 | 4:14 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on Call. Citrix froze while on Call. |
| Burbano, Maita | 12/23/2025 | 4:15 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out. |
| Resurreccion, Rodel John | 12/23/2025 | 4:26 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Citrix disconnected but call was not disconnected. |
| Suderio, Marco Pablo | 12/23/2025 | 4:05 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while call. |
| Burbano, Maita | 12/23/2025 | 4:15 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out. |
| Jore, Paul Vincent | 12/23/2025 | 4:16 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I had to set up Citrix as I was kicked out. |
| Celino, Ar Brian | 12/23/2025 | 4:13 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call |
| Hierro, Alnie Glaze | 12/23/2025 | 2:19 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on pending break |
| Yamson, Jhon Richard | 12/23/2025 | 4:15 AM | 4:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out by Citrix while waiting for the next call. |
| Ofalla, Frank Danniel | 12/23/2025 | 2:30 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out |
| Acuyong, Joyce | 12/23/2025 | 1:43 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Let him to set up right away and stamp on ready. |
| Dayalo, Czarina Joy | 12/23/2025 | 3:46 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout |
| Candelario, Jenesa | 12/23/2025 | 2:49 AM | 2:56 AM | Avaya Issue - Freeze | Avaya froze/call disconnected because no audio heard. Ghost spiel initiated and restarted the avaya. |
| Marcos, Lyka Joy | 12/23/2025 | 4:06 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out / Contacts Disconnected |
| Ricardo, Danicah | 12/23/2025 | 2:39 AM | 2:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected |hard reset |
| Candido, Rhea Mae | 12/23/2025 | 4:45 AM | 4:46 AM | Avaya Issue - Freeze | Citrix froze and PDA went error while on ready. |
| Ricardo, Danicah | 12/23/2025 | 3:35 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | kicked out of citrix | hard reset | had setup tools |
| Caballero, Raquel | 12/23/2025 | 4:20 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix | Contacts Disconnected |
| Oliveros, Christine | 12/23/2025 | 4:14 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and logged out while on call / call not disconnected |
| Tarucan, Joede-an | 12/23/2025 | 12:57 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist her to restart citrix and use other citrix (LVS) then stamp on ready right away |
| Ofalla, Frank Danniel | 12/23/2025 | 4:42 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out | Citrix Froze | contacts Disconnected. |
| Magallanes, Dylan Matthew | 12/24/2025 | 4:20 AM | 4:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix was frozen. all got disconnected. teammate got disconnected from the citrix and had to re launch. TM had trouble because the screen went white. Need to restart PC |
| Tulale, Mae Con | 12/24/2025 | 4:15 AM | 4:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix was frozen. all got disconnected. teammate got disconnected from the citrix and had to re launch. TM had trouble because the screen went white. Need to restart PC |
| Arrobang, Juliena Rose | 12/23/2025 | 4:45 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | 2ND FLOOR-PDA Error After LUNCH-No Contact Received |
| Arbolado, Danielle | 12/23/2025 | 4:40 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout - Had to restart Citrix due to being kicked out and Avaya. I had to re-pull up tools as well. |
| Pulvera, Jessel Rose | 12/23/2025 | 10:00 PM | 10:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sysdown before logging in |
| Hermosisima, Maria Finah | 12/24/2025 | 4:12 AM | 4:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM got the call disconnected and was kicked out from citrix. Need to restart citrix and relaunch avaya |
| Valle, Marchelle | 12/23/2025 | 4:22 AM | 4:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call not disconnected citrix froze |
| Bernas, Michael | 12/23/2025 | 4:28 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call dc |
| Azarcon, RJ Timothy | 12/23/2025 | 4:53 AM | 5:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze during break about to return |
| Arbolado, Danielle | 12/23/2025 | 9:45 PM | 10:18 PM | Avaya Issue - Freeze | Unable to pull up avaya/avaya issue / Teammate had to switched multiple stations |
| Tuyay, Shantal | 12/23/2025 | 4:04 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE | PDA ERROR WHILE ON CALL |
| Bordan, Rielyn Mae | 12/23/2025 | 2:02 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE // PDA ERROR WHILE ON CALL/ DURATION INCLUDED THE CALL |
| Procalla, Vincent Albert | 12/23/2025 | 4:43 AM | 4:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | 2ND FLOOR-PDA Error After LUNCH |
| Castro, Nyl John | 12/23/2025 | 2:36 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze-Teammate was unable to click anything on screen until he was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. |
| Iguin, Harlyn Mae | 12/23/2025 | 4:10 AM | 4:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on Call. Call disconnected. |
| Dador, Louis Adrian | 12/23/2025 | 5:29 AM | 5:31 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Abrica, Apollo | 12/23/2025 | 10:00 PM | 10:16 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate can't login to VPN. VPN is just loading and had to change station, multiple times. |
| Benid, Rose Anne | 12/23/2025 | 4:10 AM | 4:22 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Estrella, Joyce | 12/23/2025 | 10:00 PM | 10:16 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate can't login to VPN. VPN is just loading and had to change station, multiple times. |
| Pantaleon, Laurence | 12/23/2025 | 4:03 AM | 4:12 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Ricardo, Danicah | 12/23/2025 | 5:42 AM | 5:47 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Nadate, Jonnabell | 12/23/2025 | 2:54 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on Break. |
| Baranda, Patricia Ann | 12/23/2025 | 5:35 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. Call is still on going, needs to login to citrix again |
| Luz, Dominic | 12/23/2025 | 4:01 AM | 4:14 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Valle, Marchelle | 12/23/2025 | 5:29 AM | 5:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call not disconnected citrix froze |
| Cadigal, Christopher | 12/23/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out but still connected to the cx |
| Morado, Mark | 12/23/2025 | 5:39 AM | 5:44 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Labayo, Maria Aizabelle | 12/23/2025 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call not disconnected citrix froze |
| Artates, Gemma | 12/23/2025 | 5:42 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE |
| Bengan, Aicyl | 12/23/2025 | 5:38 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to relaunch VPN but got an error after multiple attempts | hard reset |
| Sta Romana, Kimberley | 12/23/2025 | 5:40 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Abajar, Allysa | 12/23/2025 | 4:40 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze-Teammate was unable to click anything on screen until she was kicked out from Citrix but the Customer was still active in AVAYA. The teammate continued to assist the customer. |
| Segundine, Jofrey | 12/23/2025 | 5:44 AM | 5:47 AM | Avaya Issue - Freeze | citrix froze/avaya error |
| Arnaiz, Leandra Mae | 12/23/2025 | 5:46 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | call got disconnected citrix froze |
| Dela Cruz, Kyle Christian | 12/23/2025 | 5:39 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | call got disconnected citrix froze |
| Abayon, Madge | 12/23/2025 | 5:54 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Fiolog, Crystal May | 12/23/2025 | 3:32 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart PC and citrix and stamp on ready right away. |
| Fiolog, Crystal May | 12/23/2025 | 3:32 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure0 to assist the customer and manually pull up the account before restarting. |
| Custodio, Dephra Nicole | 12/23/2025 | 4:57 AM | 5:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Alcones, Paula Jane | 12/23/2025 | 4:58 AM | 5:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and stamp on ready right away. |
| Estialbo, Rochilyn Joy | 12/22/2025 | 5:42 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Diestro, John Isaac | 12/23/2025 | 5:38 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Zapico, Rosario | 12/22/2025 | 5:39 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Mercado, Rozeth | 12/22/2025 | 5:30 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Billones, Mark | 12/23/2025 | 5:43 AM | 5:51 AM | No Audio - PDA/ other tools still functional | TM encountered an error while on a call. TM had to reconnect the AVAYA. |
| Degala, Jeanette | 12/23/2025 | 4:17 AM | 4:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA |
| Majen, Jenylyn | 12/22/2025 | 6:26 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved. |
| Valenzuela, Keziah Mae | 12/23/2025 | 4:18 AM | 4:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA |
| Alvero, Eleandro | 12/23/2025 | 5:48 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | VPN disconnected, PDA error after Lunch |
| Sta Romana, Kimberley | 12/23/2025 | 5:40 AM | 5:47 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Catalan, Jowelyn | 12/23/2025 | 4:39 AM | 4:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA |
| Formelos, Diana Joy | 12/23/2025 | 5:33 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure0 to assist the customer and manually pull up the account before restarting. |
| Francisco, Patricia Ann | 12/23/2025 | 4:10 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. No audio and conducted ghost spiel. Have to pull up all tools again. |
| Formelos, Diana Joy | 12/23/2025 | 1:33 AM | 1:40 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Segundine, Jofrey | 12/23/2025 | 5:44 AM | 5:47 AM | Avaya Issue - Freeze | Assist to restart citrix and stamp on ready right away. |
| Isada, Ayessa | 12/23/2025 | 4:07 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call, Hard reset, PDA & AVAYA DISCONNECTED |
| Abool, Mary Gloden | 12/23/2025 | 5:36 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure0 to assist the customer and manually pull up the account before restarting. |
| Algarne, Roby Jean | 12/23/2025 | 5:50 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE KICKED OUT | WHILE ON CALL / TIME DURATION INCLUDED |
| Briones, Andrea Mean | 12/23/2025 | 4:25 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | receive a call after stamping on break and while assisting cx got kicked out of citrix need to do hard reset |
| Estialbo, Rochilyn Joy | 12/23/2025 | 2:07 AM | 2:26 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Bordan, Rielyn Mae | 12/23/2025 | 6:03 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX FROZE KICKED OUT | WHILE on Break |
| Rescate, Paul Jensen | 12/23/2025 | 5:36 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Abolucion, Jodelyn | 12/23/2025 | 11:35 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is not pulling up. Reported to WF and had to restart Citrix. |
| Victoriano, Roilen Brian | 12/23/2025 | 5:37 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Acuyong, Joyce | 12/23/2025 | 11:35 PM | 11:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sysdown|15 mins early | PDA latency |
| Espinosa Jr, Mervin | 12/23/2025 | 3:46 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Majen, Jenylyn | 12/23/2025 | 1:27 AM | 1:30 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Abolucion, Jodelyn | 12/23/2025 | 3:15 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | Cirix froze |
| Adodoli, Karl Howen | 12/23/2025 | 5:49 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown during lunch |
| Ebuna, Ckim Wesley | 12/23/2025 | 5:42 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Fiecas, Peache | 12/23/2025 | 1:29 AM | 1:32 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Ledesma, John Patrick | 12/23/2025 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Fiecas, Peache | 12/23/2025 | 5:40 AM | 5:50 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Magluyan, Grace Alondra Joy | 12/23/2025 | 5:40 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM encountered an error during lunch. TM had to load the citrix again and AVYA. |
| Ambay, Anne Nicole | 12/23/2025 | 5:49 AM | 5:54 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Obafial, Christian Jay | 12/23/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Graciadas, John Wilbert | 12/23/2025 | 5:40 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on lunch, |
| Dalumpines, Athea Trisha | 12/23/2025 | 5:42 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate encountered system issue while on lunch. Teammate had to load the citrix again and AVAYA. |
| Encina, Felix John | 12/23/2025 | 5:41 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate sysdown during lunch |
| Palomo, John Paul | 12/23/2025 | 5:37 PM | 6:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Ayuda, Ma Victoria | 12/23/2025 | 5:47 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix | had to Pull up all the tools again | |
| Protasio, Jay Paulo | 12/23/2025 | 5:36 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Zapico, Rosario | 12/23/2025 | 5:45 AM | 6:15 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Palomo, John Paul | 12/23/2025 | 1:37 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. |
| Estialbo, Rochilyn Joy | 12/22/2025 | 5:50 AM | 5:57 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Parohinog, Reynan | 12/23/2025 | 5:48 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix | had to Pull up all the tools again |
| Magdaluyo, Claire Mae | 12/23/2025 | 4:13 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, and the customer stopped responding. After Citrix resumed, Denali error |
| Discutido, Karen Grace | 12/23/2025 | 6:01 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Froze|Kickout of Citrix while on training meeting |
| Diocos, Fredgine Mae | 12/23/2025 | 5:45 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Begas, Rizza Mae | 12/23/2025 | 6:01 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnected while on training meeting | repull up tools |
| Tolentino, Realyn | 12/23/2025 | 6:26 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected / call not Disconnected |
| Zolina, Ma Vhency Rose | 12/23/2025 | 5:48 AM | 6:07 AM | Citrix Latency - Change Citrix Server | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again |
| Discutido, Karen Grace | 12/23/2025 | 6:01 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Froze | Kicked out of Citrix while on training meeting |
| Laurenio, Daniela | 12/23/2025 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Arellano, Rose Anne | 12/23/2025 | 5:37 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Arroyo, Jevine France | 12/23/2025 | 5:58 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat. PDA on error customer still on the line. |
| Rizalde, Marylyn | 12/23/2025 | 12:32 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a sever latency when logged in to citrix. Application were not pulling up. |
| Cailin, Sharmaine Joy | 12/23/2025 | 6:38 AM | 6:39 AM | Avaya Issue - Freeze | PDA/Denali error - no call/avail |
| Acoyong, Angel Joy | 12/23/2025 | 4:24 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Formelos, Diana Joy | 12/23/2025 | 1:33 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tm experienced an audio issue and avaya freeze. |
| Martinez, Jayza Mae | 12/23/2025 | 5:55 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix froze and kicked out while having a chat. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Selorio, Kathleen Joyce | 12/03/2025 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix went frozen, VPN DC, PFS went Error and advised to restart PDA |
| Selorio, Kathleen Joyce | 12/23/2025 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix kicked out while ready. restart citrix and pulled up tools. |
| Abrica, Apollo | 12/23/2025 | 4:08 AM | 5:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate supposed to go back 4:50 (after lunch) however he was kicked out of citrix and was not able to go back right away. |
| Tayco, Khevin | 12/23/2025 | 5:42 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on Citrix. Teammate needs to login again. |
| Castro, Nyl John | 12/23/2025 | 6:50 AM | 6:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was in the middle of explaining what happened to the case but I experienced error with Denali. Line was disconnected. |
| Parreno, Mark Anthony | 12/23/2025 | 6:48 AM | 7:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and VPN disconnected. Teammate had to restart and pull up citrix again |
| Balona, Shela | 12/23/2025 | 3:05 AM | 3:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM encountered an error in AVAYA and PDA while on chat. |
| Acejo, Aljune Mike | 12/23/2025 | 6:12 AM | 6:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch| Restarted all tools |
| Delegencia, Karl Kevin | 12/23/2025 | 5:11 AM | 5:17 AM | Citrix Froze - CONTACTS DISCONNECTED | TM was instructed to his Citrix and, Stamped Ready |
| Martinez, Jayza Mae | 12/23/2025 | 1:50 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error - chat not disconnected - continued assisting customer |
| Tondo, Joshua | 12/23/2025 | 6:14 AM | 6:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | While on Lunch my Denali got disconnected need to pull up everything |
| Rance, Clem | 12/23/2025 | 6:20 AM | 6:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Kickout from Citrix while on lunch. |
| Lingco, Rollene | 12/23/2025 | 6:16 AM | 6:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | need to restart citrix and pull up tools again. |
| Mayo, Emie Rose | 12/23/2025 | 6:10 AM | 6:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Kickout from Citrix while on lunch. |
| Devera, Chris Bob Jasper | 12/23/2025 | 6:20 AM | 6:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA took too long to pull up |
| Olisco, Francis John | 12/23/2025 | 6:25 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | Restarted all tools |
| Magbanua, Ailyn | 12/23/2025 | 4:08 AM | 4:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Call. Call was not disconnected. |
| Alvaira, Norallie | 12/23/2025 | 7:29 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. |
| Santos, Raquel | 12/23/2025 | 4:20 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out from citrix while on call. Call was not disconnected. |
| Celino, Ar Brian | 12/23/2025 | 5:06 AM | 5:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error nneed to close and pull up Denali again |
| Dellava, Angelica Mae | 12/23/2025 | 5:32 AM | 5:40 AM | Avaya Issue - Freeze | Avaya turned offline call disconnected |
| Torre, Kin Bryan | 12/23/2025 | 5:46 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact got disconnected |
| Estialbo, Rochilyn Joy | 12/23/2025 | 2:07 AM | 2:26 AM | Citrix Latency - Change Citrix Server | Assist to change citrix and cloud reset then wait to stamp on ready. |
| Osano, Jhenaline | 12/23/2025 | 6:06 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact got disconnected |
| Salgado, Bryan Steven | 12/23/2025 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected/closed and contact still connected but no audio. |
| Martinez, Jayza Mae | 12/23/2025 | 7:10 AM | 7:30 AM | Avaya Issue - Freeze | Assist to reboot the PC and wait to stamp on ready |
| Celino, Ar Brian | 12/23/2025 | 6:19 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and Avaya log out. The call cannot be disconnected on Avaya. Avaya was close and pull up again. |
| Flotildes, Realyn | 12/22/2025 | 5:38 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again |
| Dasig, Joshua | 12/23/2025 | 2:47 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Dasig, Joshua | 12/23/2025 | 2:47 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Dasig, Joshua | 12/23/2025 | 5:50 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Majen, Jenylyn | 12/23/2025 | 5:34 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist her to pull up citrix (azure to assist the customer and manually pull up the account before restarting. |
| Teodosio, Angelica | 12/23/2025 | 7:20 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on chat, unable to log in to Citrix. TM needs to restart her citrix for her to log in. |
| Candido, Rhea Mae | 12/23/2025 | 7:10 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze- Kicked out to Citrix. CONTACTS DISCONNECTED (6073941605652940414). Need to re pull up and set up again. |
| Boses, Liezel Jane | 12/23/2025 | 6:00 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA |
| Aluad, Rose Ann | 12/22/2025 | 7:34 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate encountered system issue while on lunch. |
| Valencia, Nieza Joy | 12/23/2025 | 6:33 AM | 6:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA // Assisted by Coach Sherlyn |
| Iglesias, Roldan | 12/23/2025 | 5:55 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kick while on break |
| Aluad, Rose Ann | 12/23/2025 | 7:50 AM | 7:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue. Teammate had to reload AVAYA. |
| Labrador, Rachel | 12/23/2025 | 7:42 AM | 7:19 AM | Avaya Issue - Freeze | Citrix froze/Avaya Issue while on break // restarted avaya//pda |
| Duran, Louella | 12/23/2025 | 7:43 AM | 7:48 AM | Avaya Issue - Freeze | Restarted tools // avaya/pda |
| Billones, Mark | 12/23/2025 | 7:34 AM | 7:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue. Teammate had to load the citrix again and AVAYA. |
| Oloroso, Mark Bryan | 12/23/2025 | 7:50 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Citrix Disconnect while having call // restarted pda |
| Zapico, Rosario | 12/23/2025 | 6:57 AM | 7:04 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Fiolog, Crystal May | 12/23/2025 | 7:49 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Majen, Jenylyn | 12/23/2025 | 5:34 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved |
| Oloroso, Mark Bryan | 12/23/2025 | 7:54 AM | 7:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // restarted PDA |
| Valencia, Nieza Joy | 12/23/2025 | 7:56 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED while having call the call disconnected |
| Cordova, Jayvin | 12/23/2025 | 7:41 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL NOT DISCONNECTED // restarted tools |
| Olmo, Lei Franzie Aira | 12/23/2025 | 7:41 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Citrix Disconnect call did not disconnect/Ghost spiel // restarted tools |
| Degala, Jeanette | 12/23/2025 | 8:11 AM | 8:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR // restarted PDA |
| Catalan, Jowelyn | 12/23/2025 | 8:07 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE // no contact // assisted by WF Allen |
| Magbanua, Ailyn | 12/23/2025 | 8:10 AM | 8:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error and VPN disconnected. Teammate restart the VPN and AVAYA. |
| Tuyay, Shantal | 12/23/2025 | 7:38 AM | 7:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze | cx dropped the call afterwards |
| Balona, Shela | 12/23/2025 | 4:44 AM | 4:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call. |
| Valenzuela, Keziah Mae | 12/23/2025 | 8:13 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix Disconnected/ call not disconnected // restarted pda |
| Albay, Cymon | 12/23/2025 | 8:17 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze||PDA error - I had to restart Avaya and PDA |
| Arcano, Anjenette | 12/23/2025 | 8:16 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected // restarted tools |
| Benid, Rose Anne | 12/23/2025 | 8:13 AM | 8:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while waiting for a next call. |
| Iguin, Harlyn Mae | 12/23/2025 | 8:13 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. No audio from the customer. |
| Jore, Paul Vincent | 12/23/2025 | 8:17 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze/Denali error Call not disconnected |
| Caballero, Raquel | 12/23/2025 | 8:20 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ VPN disconnected |
| Erenio, Remelyn | 12/23/2025 | 2:33 AM | 2:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/ PDA error while on chat |
| Arevalo, Jolina | 12/23/2025 | 8:19 AM | 8:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call. Call was not disconnected. teammate set-up again after the call ended. |
| Varcas, Shennar | 12/23/2025 | 1:28 AM | 1:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA IDLE when transition to chat and there's no UMC pulled up |
| Zolina, Ma Vhency Rose | 12/23/2025 | 1:39 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/23/2025 Start Time End Time: 01:39 AM-01:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error while on Break Account Number: 1326194619378147730 Pod Number/Letter: 4-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Ore, Francis Riel | 12/23/2025 | 1:50 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/23/2025 Start Time End Time: 01:50 AM-02:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error while on Break Account Number: On break Pod Number/Letter: 4-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Tania |
| Humpay, Elaine | 12/23/2025 | 2:43 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/PDA Error |
| Jimenez, Jenefer | 12/23/2025 | 1:46 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 01:46 AM-02.01 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected | call not disconnected | need to pull up tools again Account Number: 1997088790922284116 Pod Number/Letter: 4-E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Varcas, Shennar | 12/23/2025 | 2:42 AM | 2:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR | restart pda |
| Hermosisima, Maria Finah | 12/23/2025 | 4:12 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 04:12 AM - 04:22 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | denali error | pda error Account Number: 3605457964 phone numer Pod Number/Letter: 5 G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: |
| Albay, Alrry | 12/23/2025 | 4:45 AM | 4:58 AM | No Audio - PDA/ other tools still functional | Shift Date: 23-DEC-2025 Start Time End Time: 4:45 AM - 4:58 AM Issue Type: No Audio @5-D transferred to 12-A Account Number: 2159407326827625942 Pod Number/Letter: 5-D Production Floor: 5F VPN Used: Azure/NA GSD Ticket Number: Assisted by: Coach Grace |
| Doroteo, Jargelyn | 12/23/2025 | 8:24 AM | 8:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA disconnect/error // restarted PDA |
| Dasig, Joshua | 12/23/2025 | 6:30 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/23/2025 Start Time End Time: 6:30 AM-6:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Disconnected while on training meeting Account Number: no account number kicked out to citrix while on training meeting Pod Number/Letter: 14-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF ALLEN |
| Magtagad, Hannah Joy | 12/23/2025 | 2:54 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error while on chat / chat not disconnected |
| Acoyong, Angel Joy | 12/23/2025 | 8:26 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and kicked out while having a call. Continue to assist cx but eventually disconnected. Restart and setup tools again. |
| Tulale, Mae Con | 12/23/2025 | 8:15 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 23, 2025 Start Time End Time: 8:15 - 8:29 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, set up again Account Number: 2058574702013272392 - endorse for CB Pod Number/Letter: Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coaches |
| Varcas, Shennar | 12/23/2025 | 3:25 AM | 3:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error during chat |
| Visto, Josellel | 12/23/2025 | 8:28 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 8:28 am -8:37 am AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Disconnected while on call resolve contact/ citrix restart Account Number: 6096692768569417817 Pod Number/Letter: 5/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: COACH GRACE |
| Humpay, Elaine | 12/23/2025 | 3:34 AM | 3:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error restart PDA |
| Luz, Dominic | 12/23/2025 | 8:03 AM | 8:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered PDA error during avail time. Had to reset the AVAYA. |
| Deita, Kimberly | 12/23/2025 | 3:50 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen Froze and PDA Error while on chat, had to finish the char first and restart PDA |
| Magdaluyo, Claire Mae | 12/23/2025 | 8:20 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 23, 2025 Start Time End Time: 8:20 AM - 8:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, need to set up again Account Number: 1364110409279313453- endorse for CB Pod Number/Letter: 5/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace/Coach Tania |
| Saquita, Jashsen Mea | 12/23/2025 | 2:43 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | restart PDA and AVAYA |
| Dasig, Joshua | 12/23/2025 | 2:00 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 2:00 AM-2:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | denali error | pda error Account Number: 5568032859811496285 Pod Number/Letter: 11-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Marcelo, Johoney | 12/23/2025 | 8:21 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call. Cal was not disconnected. |
| Albay, Alrry | 12/23/2025 | 12:30 AM | 12:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 23-DEC-2025 Start Time End Time: 12:30 AM - 12:50AM Issue Type: Onset of shift/Login Issue: Citrix/PDA Account Number: N/A Pod Number/Letter: 11-E Production Floor: 5F VPN Used: LVS/PHX GSD Ticket Number: Assisted by: Coach Grace |
| Nadate, Jonnabell | 12/23/2025 | 8:38 AM | 8:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail |
| Burbano, Maita | 12/23/2025 | 9:52 AM | 9:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue while on call. TM had to reset the AVAYA. |
| Ponsaran, Mary Flor | 12/23/2025 | 4:05 AM | 4:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/denali error while on call | call automatically disconnected and had to restart citrix |
| Burbano, Maita | 12/23/2025 | 8:18 AM | 8:26 AM | No Audio - PDA/ other tools still functional | Teammate encountered system issue TM had to reset the AVAYA. |
| Pantaleon, Laurence | 12/23/2025 | 8:05 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered system issue while on call. Teammate had to load the citrix again and AVAYA. |
| Albay, Alrry | 12/23/2025 | 12:30 AM | 12:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Adding GSD ticket number Shift Date: 23-DEC-2025 Start Time End Time: 12:30 AM - 12:50AM Issue Type: Onset of shift/Login Issue: Citrix/PDA Account Number: N/A Pod Number/Letter: 11-E Production Floor: 5F VPN Used: LVS/PHX GSD Ticket Number: Assisted by: Coach Grace |
| Taylor, Joeline | 12/23/2025 | 4:56 AM | 5:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break , had to reopen citrix |
| Flotildes, Realyn | 12/23/2025 | 2:30 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 23,2025 Start Time End Time: 2:30 AM - 2:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and logout. call was not disconnected. Account Number: 6064642750536358677 Pod Number/Letter: 11/C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: TL john EID : 430580 / rflotildes |
| Ligson, Jonnibelle | 12/23/2025 | 5:12 AM | 5:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | restart PDA |
| Empino, Gene Reynald | 12/23/2025 | 8:05 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system issue .. Teammate had to load the citrix again and AVAYA. |
| Galisim, Lovely Nicole | 12/23/2025 | 8:08 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered system issue. TM had to reset the AVAYA. |
| Dasig, Joshua | 12/23/2025 | 3:47 AM | 3:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/23/2025 Start Time End Time: 2:47 AM-3:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | kicked out to citrix | reset citrix | repull up all the tools Account Number: 1561379789227561804 Pod Number/Letter: 11-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF ALLEN |
| Alegria, Princess Sharah Jade | 12/23/2025 | 4:25 AM | 5:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM was kick out of citrix while on call. Cx requested for a supervisor but no available supervisor and I was inside of the boardroom this time. TM reported it to WF angel. When I get back from meeting I took over the call in TM's station but cx disconnected and that when TM started to set up again and stamp to break |
| Dayalo, Czarina Joy | 12/23/2025 | 7:48 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | TM had to reset the AVAYA. Teammate encountered system issue |
| Zolina, Ma Vhency Rose | 12/23/2025 | 5:48 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 05:48 AM:- 06:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | Kicked out citrix while on call. Severe latency while pulling up tools again. Account Number: 1561379789227561804 Pod Number/Letter: 4-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Brillantes, Angel Mae | 12/23/2025 | 5:41 AM | 6:00 AM | Avaya Issue - Freeze | Citrix Kicked out while on call//Avaya unreachable//having trouble clicking the Avaya and VPN need to reboot the PC. assisted by WF May Ann |
| Gamlanga, Christine Grace | 12/23/2025 | 1:46 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/23/2025 Start Time End Time: 1:46 – 2:03 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got kicked out. Had to restart pda again. Account Number: ' Pod Number/Letter: 4-B Production Floor: 5thd floor VPN Used: phx GSD Ticket Number: Assisted by: WF Allen |
| Billones, King Jether | 12/23/2025 | 3:24 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error While on ready / Citrix kickout while restart PDA and AVAYA |
| Albay, Alrry | 12/23/2025 | 8:54 AM | 9:11 AM | No Audio - PDA/ other tools still functional | Shift Date: 23-DEC-2025 Start Time End Time: 8:54 AM - 9:11 AM Issue Type: Audio issue routed thru cpu instead on the headphone/transferred to 12-F Account Number: N/A Pod Number/Letter: 12-A Production Floor: 5F VPN Used: LVS/PHX GSD Ticket Number: Assisted by: Coach TK |
| Boses, Liezel Jane | 12/23/2025 | 8:20 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ No audio |
| Erenio, Remelyn | 12/23/2025 | 6:30 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-disconnected while on call | citrix did not mirror and had to restart citrix |
| Varcas, Shennar | 12/23/2025 | 7:36 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kickout while on Lunch \ citrix did not mirror / had to restart citrix |
| Sanchez, Queenie Joy | 12/23/2025 | 6:12 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citric kick out after lunch and I reported this to coach lea, I set up again. |
| Rizon, Lotis | 12/23/2025 | 7:10 AM | 7:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready. Citrix logged off . BAck on ready after 4 minutes |
| Saquita, Jashsen Mea | 12/23/2025 | 7:35 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch | restart citrix |
| Balona, Shela | 12/23/2025 | 8:47 AM | 8:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on ready. |
| Magallanes, Dylan Matthew | 12/20/2025 | 10:38 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/20/2025 Start Time End Time: 10:38:33 PM - 10:48:33 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed twice Account Number: no account number. about to stamp ready from training/meeting Pod Number/Letter: 27-E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF Rhayne |
| Busia, John Paul | 12/23/2025 | 7:17 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT while assisting cx. Citrix froze while assisting customer and it was started 7:17AM and need to pull up the tools again. It took me to pull up until 7:30 |
| Ofalla, Frank Danniel | 12/23/2025 | 8:52 AM | 9:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on ready |
| Ponsaran, Mary Flor | 12/23/2025 | 8:03 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out during the call / call not disconnected | restart citrix |
| Cobrado, Ma Cyrine | 12/23/2025 | 7:18 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze 7:18 am whole engaged in the call, Contact disconnected due to no audio, Citrix restart back on ready 7:28 |
| Alarba, Phoebecates | 12/23/2025 | 7:26 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Started 7:21 ended call 7:26 am. |
| Dayalo, Czarina Joy | 12/23/2025 | 8:34 AM | 8:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali Error |
| Patricio, Aikie | 12/23/2025 | 7:20 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting customer and it was started 7:20AM and need to pull up Citrix again. It took me to pull up until 7:30 |
| Cobrado, Ma Cyrine | 12/23/2025 | 3:16 PM | 3:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze No audio | Contact disconnected |
| Comala, John Vincent | 12/23/2025 | 8:06 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX ERROR WHILE ON A CALL THEN GOT KICKEDOUT. DID NOT MIRROR AND RESTART ALL TOOLS |
| Ortiz, Arian Mae | 12/23/2025 | 8:08 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Citrix disconnected/call disconnected | had to wait for the citrix to load |
| Frio, Denziel Marie | 12/23/2025 | 7:25 AM | 7:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Citrix disconnected, call disconnected, unable to pull up citrix|| Citrix froze at 7:25 and citrix disconnected at 7:28. || Unable to pull up citrix and need to pull up tools. |
| Busia, John Paul | 12/23/2025 | 3:17 PM | 3:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while assisting cx in Async and cannot go on ready since there is no ready button after he error | restart PDA |
| Billones, King Jether | 12/23/2025 | 8:23 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / Connection lost |
| Alarba, Phoebecates | 12/23/2025 | 3:22 PM | 3:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Started 3:19 ended call 3:22 am. |
| Frio, Denziel Marie | 12/23/2025 | 11:20 AM | 11:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0826415 \\unable to stamp on ready\\wasn't able to stamp on ready due to avaya issue |
| Ligson, Jonnibelle | 12/23/2025 | 8:17 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix disconnected/ pulled up tools and restart citrix |
| Frio, Denziel Marie | 12/23/2025 | 12:20 AM | 12:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | unable to stamp on ready|| wasn't able to stamp on ready due to avaya issue |
| Magdaluyo, Claire Mae | 12/24/2025 | 4:13 AM | 4:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze, and the customer stopped responding. After Citrix resumed, Denali error. need to log in back to citrix |
| Patricio, Aikie | 12/23/2025 | 3:22 PM | 3:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on live chat. Started 3:22 ended call 3:30 am. |
| Magallanes, Dylan Matthew | 12/24/2025 | 8:34 AM | 8:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and crashed. unable to log back in citrix as it only appears as white. restarted entire pc |
| Cesar, Maila | 12/23/2025 | 7:56 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out during the call / call not disconnected | citrix did not mirror and had to restart citrix multiple times |
| Billanes, Axcelle Mar | 12/23/2025 | 7:14 PM | 7:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting customer and it was started 7:14AM and need to pull up Citrix again. It took me to pull up until 7:26 |
| Llorente, Mel Rose | 12/23/2025 | 11:41 PM | 11:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Break started 07:29 AM, my citrix got logged out 07:41 AM |
| Colesio, Edberg | 12/23/2025 | 9:17 AM | 9:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while avail. |
| Morado, Mark | 12/23/2025 | 8:43 AM | 8:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | system down/ denali error |
| Albay, Alrry | 12/23/2025 | 9:35 AM | 9:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 23-DEC-2025 Start Time End Time: 9:35 AM - 9:41 AM Issue Type: Citrix froze call not disconnected but without audio. Account Number: N/A Pod Number/Letter: 12-F Production Floor: 5F VPN Used: LVS/PHX GSD Ticket Number: Assisted by: Coach TK |
| Deita, Kimberly | 12/23/2025 | 8:40 AM | 8:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Screen Froze and PDA Error while on chat | restart PDA |
| Acuyong, Joyce | 12/23/2025 | 7:38 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | Cirix froze | Contact got disconnected |
| Dasig, Joshua | 12/23/2025 | 8:53 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 8:53 AM-9:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | citrix disconnected | repull up all the tools Account Number: 5585789972712446117 Pod Number/Letter: 4-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Taylor, Joeline | 12/23/2025 | 8:46 AM | 8:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call | restart PDA | had to restart avaya since can't end the call |
| Abolucion, Jodelyn | 12/23/2025 | 7:16 AM | 7:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and got kicked out while on break and had a hard time relaunching tools due to latency. |
| Llorente, Mel Rose | 12/23/2025 | 7:41 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on break.|| Break started 07:29 AM, my citrix got logged out 07:41 AM |
| Magtagad, Hannah Joy | 12/23/2025 | 7:27 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch. |
| Billones, King Jether | 12/23/2025 | 4:11 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tools restart due to being avail for more than 30 minutes. |
| Billones, Vincent Paul | 12/24/2025 | 9:57 AM | 10:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Palomo, John Paul | 12/23/2025 | 9:38 AM | 9:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 9:38 AM - 9:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I have to restart and setup my tools again. Account Number: 1355655357751905271, 1344718490640182169 Pod Number/Letter: 4/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Jimenez, Jenefer | 12/23/2025 | 9:45 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 09:45 AM-9:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | citrix disconnected | repull up all the tools Account Number: 2274970718563019532 Pod Number/Letter: 4-E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Gamlanga, Christine Grace | 12/23/2025 | 5:42 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/23/2025 Start Time End Time: 5:42 - 5:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Pda went blank had to restart to restart citrix since pda cannot reopen Account Number: 1750364756574847503 Pod Number/Letter: 4-B Production Floor: 5th floor VPN Used: phx GSD Ticket Number: Assisted by: WF Allen |
| Dasig, Joshua | 12/23/2025 | 9:43 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/23/2025 Start Time End Time: 9:43 AM-9:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | pda erorr | cx not responding Account Number: 1210059830366283420 Pod Number/Letter: 4-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Grace |
| Tacud, Claira Mae | 12/24/2025 | 10:04 AM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA error. Contact got disconnected. |
| Dumali, Marjorie | 12/24/2025 | 9:57 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call. Audio loss and call got disconnected |
| Torre, Kin Bryan | 12/23/2025 | 9:46 AM | 9:54 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected contact got disconnected |
| Mina, Mariel | 12/23/2025 | 4:08 PM | 4:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 12/23/2025 | 12:13 PM | 12:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| CabalQuinto, Shayne | 12/23/2025 | 4:10 PM | 4:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 12/24/2025 | 6:22 AM | 6:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected. |
| Baguioro, Chybelle | 12/24/2025 | 7:58 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Teodosio, Jean | 12/05/2025 | 12:15 PM | 12:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Teodosio, Jean | 12/23/2025 | 4:10 PM | 4:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA disconnected |
| Tupaz, Krisha Faye | 12/02/2025 | 9:00 AM | 9:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on break |
| Buncalan, Joemil Bemaren | 12/24/2025 | 9:44 AM | 9:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya issue. No audio |
| Opina, Angelica | 12/24/2025 | 9:43 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Sanchez, Mary Zhaineth | 12/04/2025 | 9:41 AM | 9:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and it takes time for it to unfreeze. |
| Bautista, Rochell | 12/24/2025 | 10:28 AM | 10:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Bautista, Rochell | 12/24/2025 | 12:25 PM | 12:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Mina, Mariel | 12/24/2025 | 11:18 AM | 11:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Mina, Mariel | 12/24/2025 | 12:39 PM | 12:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Billones, Vincent Paul | 12/24/2025 | 12:36 PM | 12:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| CabalQuinto, Shayne | 12/24/2025 | 11:20 AM | 11:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| CabalQuinto, Shayne | 12/24/2025 | 12:33 PM | 12:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Baguioro, Chybelle | 12/24/2025 | 11:57 AM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Teodosio, Jean | 12/24/2025 | 12:39 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Valencia, Paulyn Rose | 12/24/2025 | 10:49 AM | 10:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Valencia, Paulyn Rose | 12/24/2025 | 11:52 AM | 11:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Valencia, Paulyn Rose | 12/24/2025 | 12:35 PM | 12:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Valencia, Paulyn Rose | 12/24/2025 | 1:41 PM | 1:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. PDA error while on lunch |
| Valencia, Paulyn Rose | 12/24/2025 | 2:01 PM | 2:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Macalintal, Hanna Jane | 12/24/2025 | 6:13 PM | 6:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on call. Restart PDA. |
| Macalintal, Hanna Jane | 12/24/2025 | 12:30 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Alcazaren, Marivie | 12/24/2025 | 12:41 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Tupaz, Krisha Faye | 12/24/2025 | 12:30 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Tacud, Claira Mae | 12/24/2025 | 12:40 PM | 12:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Buncalan, Joemil Bemaren | 12/24/2025 | 12:43 PM | 12:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Alayon, Joeven | 12/24/2025 | 12:53 PM | 1:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Dumali, Marjorie | 12/24/2025 | 1:01 PM | 1:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Sta Romana, Jett | 12/24/2025 | 1:15 PM | 1:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to set up tools again. |
| Sta Romana, Jett | 12/24/2025 | 1:45 PM | 1:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Carlos, Anna Mae | 12/24/2025 | 4:13 PM | 4:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/24/25 Start Time End Time: 4:13 AM - 4:17 AM GSD Ticket Number : N/A Issue Type: Kicked out form citrix while on ready Account Number: N/A POD Number: 31 POD Letter: B VPS USED: PHX REASON: Kicked out form citrix while on ready multiple times. Restart AVAYA / pda error and pull up all tools. |
| Detanoy, Anne Nicole | 12/24/2025 | 4:48 PM | 4:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/25 Start Time End Time: 4: 48 PM - 4:51 PM GSD Ticket Number : N/A Issue Type: PDA Error while on chat Account Number: N/A POD Number: 36 POD Letter: E VPS USED: PHX |
| Capawan, Jherico | 12/24/2025 | 4:23 PM | 4:32 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Iguis, Jessa | 12/23/2025 | 12:35 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali |
| Baler, Nathaniel Victor | 12/23/2025 | 12:18 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error while on break |
| Ordines, Kent Lester | 12/24/2025 | 4:00 PM | 4:13 PM | Avaya Issue - Freeze | NA |
| Acevedo, Larce Lawrence | 12/23/2025 | 12:58 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit |
| Sanguillosa, Rhea | 12/24/2025 | 4:44 PM | 4:55 PM | Avaya Issue - Freeze | NA |
| Cawaling, Jeneron | 12/23/2025 | 12:56 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on Billable Training |
| Contillo, Jerome | 12/23/2025 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Cawaling, Jeneron | 12/23/2025 | 1:48 AM | 1:52 AM | No Audio - PDA/ other tools still functional | Audio issue |
| Nobleza, Ronelyn | 12/24/2025 | 5:25 PM | 5:27 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/24/25 Start Time End Time: 5:25 PM - 5:27 PM GSD Ticket Number : N/A Issue Type: citrix froze while on lunch Account Number: none POD Number: 36 POD Letter: A VPS USED: PHX REASON: citrix froze - PDA error while on lunch and need to pull up AVAYA again |
| Ibanez, Daniell | 12/24/2025 | 5:27 PM | 5:40 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/24/25 Start Time End Time: 5:27 PM - 5:40 PM GSD Ticket Number : N/A Issue Type: Kicked out while on lunch Account Number: N/A POD Number: 30 POD Letter: G VPS USED: PHX reason: kicked out of citrix while on lunch had to re pulllup tools. citrix took too long to open |
| Rapista, Sarah Jane | 12/24/2025 | 5:32 PM | 5:42 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/24/25 Start Time End Time: 5:32 PM - 5:42 PM GSD Ticket Number : N/A Issue Type: Kicked out form citrix while on on Lunch Account Number: N/A POD Number: 36 POD Letter: D VPS USED: PHX REASON: Kicked out form citrix while on Lunch. Pulled up citrix multiple times but needed to change citrix from LVS to EU. Pulled up again also VPN, AVAYA, PDA as well as all of the tools. Needed to use incognito also for the trackers as it is not working on google chrome or Edge. |
| Cuarte, Riva Fe | 12/24/2025 | 5:45 PM | 5:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/25 Start Time End Time: 5:45PM - 5:48 PM GSD Ticket Number : N/A Issue Type: PDA error | VPN disconnected Account Number: N/A POD Number: 36 POD Letter: G VPS USED: PHX REASON: PDA error has to re-open Avaya and VPN again |
| Dalmino, Josie | 12/24/2025 | 6:03 PM | 6:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/25 Start Time End Time: 06:03 PM-06:08 PM GSD Ticket Number : N/A Issue Type: Citrix Froze |PDA Error while on messaging Account Number: 2057782229901776123 POD Number: 28 POD Letter: G VPS USED: PHX REASON: PDA Error while on messaging | need to reopen avaya and Pda |
| Abanco, Nina May | 12/24/2025 | 5:33 PM | 5:48 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 12/24/2025 | 6:03 PM | 6:13 PM | Avaya Issue - Freeze | NA |
| Antioquia, Leah Mae | 12/24/2025 | 6:20 PM | 6:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/25 Start Time End Time: 6:20PM - 6:25 PM GSD Ticket Number : N/A Issue Type: Citrix Froze // Avaya froze and not connecting // VPN disconnected Account Number: N/A POD Number: 36 POD Letter: F VPS USED: PHX REASON: Ctrix froze while on call and it took a while since the call is still active and had to endorsed the call for a callback // it took a while since avaya is also not popping up. |
| Quirino, Rio Mae | 12/24/2025 | 7:04 PM | 7:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/25 Start Time End Time: 07:04 PM-07:07 PM GSD Ticket Number : N/A Issue Type: Citrix Froze while on call Account Number: 1157926957077618531 POD Number: 31 POD Letter: A VPS USED: PHX REASON: Citrix Froze while on call | need to reopen avaya and vpn, endorse cx for call back |
| Capawan, Jherico | 12/24/2025 | 6:31 PM | 6:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tanong, Kelly | 12/24/2025 | 5:57 PM | 6:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Besana, Gene Ruel | 12/18/2025 | 5:42 PM | 5:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanong, Kelly | 12/24/2025 | 5:08 PM | 5:09 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patron, Precious Kaye | 12/24/2025 | 5:55 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Oquendo, Jemart | 12/24/2025 | 7:36 PM | 7:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Degoma, Rachel | 12/24/2025 | 7:43 PM | 7:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sarmiento, Xian Yan | 12/24/2025 | 7:40 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected - Call not disconnected. |
| Delfin, Precious Eleanor | 12/24/2025 | 7:52 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Baldisimo, Krishna Joy | 12/24/2025 | 5:52 PM | 5:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she go on ready |
| Degoma, Rachel | 12/24/2025 | 7:55 PM | 7:58 PM | Citrix Latency - Change Citrix Server | N/A |
| Alkonga, Abigail | 12/24/2025 | 7:34 PM | 7:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she go on ready |
| Degoma, Renz | 12/24/2025 | 7:35 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she go on ready |
| Durana, Alysa Charamae | 12/24/2025 | 7:39 PM | 7:42 PM | No Audio - PDA/ other tools still functional | Assisted the teammate until he/she goes on ready |
| Gamuzaran, Jhodeth-Ann | 12/24/2025 | 7:32 PM | 7:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Ang, Princess | 12/24/2025 | 7:40 PM | 7:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Benitez, Dan Bryan | 12/24/2025 | 7:56 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ang, Princess | 12/24/2025 | 7:52 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Antioquia, Leah Mae | 12/24/2025 | 8:00 PM | 8:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dorado, Ricardo Jesus III | 12/24/2025 | 8:06 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 12/24/2025 | 8:14 PM | 8:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Altamea, Stella Marie | 12/24/2025 | 7:33 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Dangan, Jade | 12/24/2025 | 7:51 PM | 7:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Dumigpi, Althea | 12/24/2025 | 5:25 PM | 5:27 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Downtime reported and validated |
| Balontong, Nino Shary | 12/24/2025 | 5:30 PM | 5:40 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Downtime reported and validated |
| Barrios, Michael | 12/24/2025 | 7:53 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Azarcon, Dianne | 12/24/2025 | 6:59 PM | 7:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated |
| Alair, Amiel Alan | 12/24/2025 | 7:42 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | System Downtime reported and validated |
| Cartujano, Ace Joseph | 12/24/2025 | 8:28 PM | 8:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Dela Cruz, Rozhien | 12/24/2025 | 7:37 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Sarmiento, Xian Yan | 12/24/2025 | 7:40 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Dariagan, Esequela May | 12/24/2025 | 7:37 PM | 7:47 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated |
| Aguilar, Leanne Kaye | 12/24/2025 | 7:37 PM | 7:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated |
| Santillan, Wea | 12/24/2025 | 7:35 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Ebacuado, Khaleen Kaye | 12/24/2025 | 7:49 PM | 8:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dicon, Reymelyn Grace | 12/24/2025 | 7:47 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/24/2025 | 7:49 PM | 7:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Rapista, Sarah Jane | 12/23/2025 | 8:46 PM | 8:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/25 Start Time End Time: 8:46 PM - 8:48 PM GSD Ticket Number : N/A Issue Type: PDA Error while on ready Account Number: n/a POD Number: 36 POD Letter: D VPS USED: PHX |
| Iguis, Jessa | 12/24/2025 | 8:31 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Falco, Via | 12/24/2025 | 8:34 PM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, error in denali |
| Contillo, Jerome | 12/24/2025 | 8:36 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Ibanez, Daniell | 12/24/2025 | 8:48 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/25 Start Time End Time: 8:48 to 8:58 GSD Ticket Number : N/A Issue Type: citrix froze while on call Account Number: 1469608893667413132 POD Number: 30 POD Letter: G VPS USED: PHX reason: citrix froze while on call, cannot hear cx response.ghost spiel delivered. had to DC the VPN so that i don't need to re pull up tools |
| Nobleza, Ronelyn | 12/24/2025 | 8:50 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Artates, Micha Ella | 12/24/2025 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach sheeva |
| Murillo, Vanessa | 12/24/2025 | 7:19 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arellano, Bea Luz | 12/24/2025 | 7:41 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 12/24/2025 | 7:41 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Detorio, Mc Varry | 12/24/2025 | 7:41 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Bermudes, James | 12/24/2025 | 7:26 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ibanez, Anacel | 12/24/2025 | 7:40 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Mary Jane | 12/24/2025 | 7:39 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 12/24/2025 | 7:50 PM | 8:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Agana, Glendalyn | 12/24/2025 | 7:35 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Sheeva |
| Ordines, Kent Lester | 12/24/2025 | 8:08 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Briones, Lorrie Miles | 12/24/2025 | 7:34 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Sanguillosa, Rhea | 12/24/2025 | 8:48 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ciudad, John Lawrence | 12/24/2025 | 7:54 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Trinidad, Angelika | 12/24/2025 | 4:25 PM | 4:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected and repull up avaya |
| Practisala, Pearly Ann | 12/24/2025 | 7:42 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Pinalba, Reybe | 12/24/2025 | 4:33 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED|KICKED OUT FROM CITRIX|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS.|While trying to check the case the call got disconnected due to system issue |
| Tanong, Kelly | 12/24/2025 | 9:11 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degala Jr, Darwin | 12/24/2025 | 7:47 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Oquendo, Romel John | 12/24/2025 | 4:45 PM | 4:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Disconnected the call after initiating ghost spiel. Had to restart avaya. Endorsed the call for a callback. |
| Declaro, Lalyn | 12/24/2025 | 6:54 PM | 7:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while waiting for call/ avaya disconnected/ Had to restart avaya. |
| Trinidad, Angelika | 12/24/2025 | 8:27 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | was about to give cx a walkthrough in currency convversion but citrix froze and VPN disconnected and repull up avaya |
| Balontong, Nino Shary | 12/24/2025 | 9:13 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM was able to go on ready after restarting PDA and avaya |
| Besa, Josh Rainer | 12/24/2025 | 6:53 PM | 7:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnect during lunch |
| Dalmino, Josie | 12/24/2025 | 9:23 PM | 9:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/25 Start Time End Time: 09:23 PM-09:28 PM GSD Ticket Number : N/A Issue Type: PDA Error while on messaging Account Number: 1935424874844614910 POD Number: 28 POD Letter: G VPS USED: PHX REASON: PDA Error while on messaging | need to reopen Pda |
| Villarosa, Gerry | 12/24/2025 | 8:02 PM | 8:12 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm was able to go on ready. |
| Baldisimo, Krishna Joy | 12/24/2025 | 9:32 PM | 9:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to get on ready on time. |
| Batilaran, Frenzy Earl Sydney | 12/24/2025 | 8:02 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error after lunch |
| Llegue, Bench Rhamsey | 12/24/2025 | 9:00 PM | 9:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Besa, Josh Rainer | 12/24/2025 | 7:55 PM | 8:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM was able to get on ready. |
| Capawan, Jherico | 12/24/2025 | 8:53 PM | 9:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tanong, Kelly | 12/24/2025 | 9:43 PM | 9:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cuarte, Riva Fe | 12/24/2025 | 9:45 PM | 9:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tondo, Melyn | 12/24/2025 | 7:35 PM | 8:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error/ avaya freeze while on lunch |
| Diamonon, Fons Fernando | 12/24/2025 | 6:30 PM | 6:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bayhon, Katrina | 12/24/2025 | 7:35 PM | 8:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX DISCONNECTED|KICKED OUT FROM CITRIX AFTER LUNCH|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Trinidad, Gio Enrico | 12/24/2025 | 7:56 PM | 8:08 PM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT FROM CITRIX AFTER BREAK|NEED TO RE-PULL UP AVAYA, CITRIX, AND ALL THE TOOLS. |
| Azarcon, Dianne | 12/24/2025 | 8:35 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Torres, Maycel | 12/24/2025 | 8:00 PM | 8:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Freeze/PDA error/During lunch |
| Abanco, Nina May | 12/24/2025 | 8:47 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Villarosa, Gerry | 12/24/2025 | 8:03 PM | 8:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch | Restart PDA & Avaya |
| Dumigpi, Althea | 12/24/2025 | 8:53 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Futotana, Abegaell | 12/24/2025 | 7:22 PM | 8:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch | Restart PDA & Avaya |
| Caingcoy, Rolly | 12/24/2025 | 7:40 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Trinidad, Angelika | 12/24/2025 | 8:27 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | was about to give cx a walkthrough in currency convversion but citrix froze and VPN disconnected and repull up avaya |
| Degoma, Renz | 12/24/2025 | 8:25 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Pinalba, Reybe | 12/24/2025 | 8:35 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ON CALL|CONACT NOT DISCONNECTED|NEED TO RE-PULL UP AVAYA AND PDA |
| Oquendo, Romel John | 12/24/2025 | 8:50 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got disconnected. Explained the situation the customer upon confirming that he can still hear me. Cx agreed to be called back. Had to restart avaya and PDA. Endorsed the call for a callback. |
| Oquendo, Romel John | 12/24/2025 | 8:50 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he goes on ready |
| Nobleza, Ronelyn | 12/24/2025 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 12/23/2025 | 7:50 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate needs to hard set up, need to pull up all tools |
| Francisco, Nikka Patricia | 12/23/2025 | 7:32 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villas, Neca | 12/23/2025 | 7:35 AM | 7:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Daniel, Mark Jojit | 12/24/2025 | 10:03 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Freeze/Denali error /Restart PDA |
| Candelario, Jenesa | 12/23/2025 | 7:51 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue was resolved |
| Baure, Nika Jeane | 12/23/2025 | 8:04 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tolentino, Realyn | 12/24/2025 | 10:00 PM | 10:14 PM | Avaya Issue - Freeze | Reboot PC , Repull up AVAYA |
| Francisco, Patricia Ann | 12/23/2025 | 8:09 AM | 8:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Isada, Ayessa | 12/23/2025 | 8:07 AM | 8:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Suderio, Marco Pablo | 12/23/2025 | 8:08 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celino, Ar Brian | 12/23/2025 | 8:17 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Yamson, Jhon Richard | 12/23/2025 | 9:00 AM | 9:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Magallanes, Dylan Matthew | 12/24/2025 | 10:00 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 10:00:00 PM - 10:08:32 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, unable to log in and pull up tools Account Number: start of shift. no account number yet Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Acejo, Aljune Mike | 12/24/2025 | 10:12 PM | 10:19 PM | Avaya Issue - Freeze | Citrix froze and PDA error while on ready. |
| Flotildes, Realyn | 12/24/2025 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Shift Date: December 24,2025 Start Time End Time: 10:00 PM - 10:11 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Went to look for ubikey/Can't pull up tools/tools loading. Account Number: N/A Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID : 430580 / rflotildes |
| Olisco, Francis John | 12/24/2025 | 10:35 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA/Denali error while on hold| Citrix Disconnected while setting up PDA/Denali | Restarted all tools |
| Graciadas, John Wilbert | 12/24/2025 | 10:00 PM | 10:05 PM | Citrix Latency - Change Citrix Server | Teammate had difficulty in pulling up citrix |
| Ore, Francis Riel | 12/24/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Shift Date: 12/24/2025 Start Time End Time: 10:00 PM - 10:07 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Latency | Tools loads to long to pull up | arrived on office 15 mins before shift Account Number: start of shift. no account number yet Pod Number/Letter: 20- B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alvero, Eleandro | 12/24/2025 | 10:00 PM | 10:01 PM | Citrix Latency - Change Citrix Server | Had difficulty in pulling up citrix |
| Dasig, Joshua | 12/24/2025 | 10:00 PM | 10:21 PM | Citrix Latency - Change Citrix Server | Shift Date: 12/24/2025 Start Time End Time: 10:00 PM - 10:21 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Issue | can't pull up Denali and Citrix Latency Account Number: start of shift. no account number yet Pod Number/Letter: 17 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ayuda, Ma Victoria | 12/24/2025 | 9:48 PM | 10:19 PM | Citrix Latency - Change Citrix Server | Had to restart pc | Restart Avaya and Citrix | ISSUE- PDA not responding | Unable to pull up tools | Tools not working | |
| Aniero, Mark Anthony | 12/24/2025 | 11:47 PM | 11:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error while on call | Call got disconnected | Citrix got disconnected |
| Dellava, Angelica Mae | 12/23/2025 | 9:35 AM | 9:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Francisco, Patricia Ann | 12/24/2025 | 10:00 PM | 10:08 PM | Avaya Issue - Freeze | N/A |
| Francisco, Nikka Patricia | 12/24/2025 | 9:57 PM | 10:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Celino, Ar Brian | 12/24/2025 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | N/A |
| Pamati-an, John Lester | 12/24/2025 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | N/A |
| Briones, Andrea Mean | 12/24/2025 | 12:34 AM | 12:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Zolina, Ma Vhency Rose | 12/24/2025 | 12:33 AM | 12:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/24/2025 Start Time End Time: 12:33 AM-12:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | Kicked out of citrix after lunch Account Number: NONE Pod Number/Letter: 19-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/24/2025 | 12:32 AM | 12:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/24/2025 Start Time End Time: 12:32 AM - 12:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error while on Lunch. (Within the 1 hour lunch) Account Number: Pod Number/Letter: 19/A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magallanes, Dylan Matthew | 12/24/2025 | 12:45 AM | 1:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/24/2025 Start Time End Time: 12:45:18 AM - 1:03:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and crashed. went on pending log out because teleconnector is defective. also switched pc and restarted all tools Account Number: 1315430520685313398 Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Vegafria, Manny Mark | 12/23/2025 | 9:22 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc while still in call |
| Oloroso, Mark Bryan | 12/24/2025 | 10:56 PM | 10:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc while still in call |
| Oloroso, Mark Bryan | 12/24/2025 | 1:22 AM | 1:24 AM | No Audio - PDA/ other tools still functional | PDA ERROR |
| Duran, Louella | 12/24/2025 | 1:33 AM | 1:36 AM | No Audio - PDA/ other tools still functional | PDA Error |
| Doroteo, Jargelyn | 12/24/2025 | 1:33 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/No response after sysdown/Ghost spiel provided |
| Labrador, Rachel | 12/24/2025 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya Issue |
| Alcos, Jenny | 12/24/2025 | 1:35 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze// avaya issue// call not disconnected// ghost spiel |
| Huenda, Gracelle Ann | 12/24/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while in an active call |
| Valencia, Nieza Joy | 12/24/2025 | 1:43 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Calizo, Jason Bengon | 12/24/2025 | 1:43 AM | 1:46 AM | Avaya Issue - Freeze | Citrix froze/Avaya Issue |
| Olisco, Divine | 12/24/2025 | 1:42 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while in an active call |
| Labrador, Rachel | 12/24/2025 | 1:44 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Vegafria, Manny Mark | 12/23/2025 | 4:15 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc |
| Donato, Elizabeth | 12/24/2025 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/unable to hear valid response from the cx, call got disconnected. |
| Bacarro, Hanna Khate | 12/24/2025 | 1:46 AM | 1:55 AM | Avaya Issue - Freeze | pda error |
| Aman, Justine Carl | 12/24/2025 | 1:45 AM | 1:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, after screen froze the call was disconnected. Received another call after screen froze no valid response on the other line, provided ghost spiel then end the call. Re login VPN, Avaya and Denali. |
| Villanueva, Harold | 12/24/2025 | 1:53 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze |
| Degala, Jeanette | 12/24/2025 | 1:55 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error |
| Arbolado, Danielle | 12/24/2025 | 1:37 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Time included the lunch time/ PDA denali error//Restarted Avaya |
| Algarne, Roby Jean | 12/24/2025 | 1:55 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out |
| Albay, Cymon | 12/24/2025 | 1:55 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Tuyay, Shantal | 12/24/2025 | 1:38 AM | 1:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch | Restarted PDA/Time included the lunch time |
| Bordan, Rielyn Mae | 12/24/2025 | 1:39 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Time included the lunch time/ PDA denali error//Restarted Avaya |
| Federiso, Maria Angela | 12/24/2025 | 1:44 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Time included the lunch time/ PDA denali error//Restarted Avaya |
| Brinosa, Ma Lourdes | 12/24/2025 | 1:52 AM | 2:02 AM | Avaya Issue - Freeze | Citrix froze while on the phone with customer, after call resumes no audio on the other line | ghost spiel delivered | stamp PDA to log out then re-login back |
| Magdaluyo, Claire Mae | 12/24/2025 | 1:42 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 1:42 AM - 1:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, and the customer stopped responding. After Citrix resumed, ghost spiel and then dropped the call, requesting a callback Account Number: 2053798140916369659 Pod Number/Letter: 20/A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Villanueva, Harold | 12/24/2025 | 2:09 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix log out |
| Badillo, Bernard Luis | 12/24/2025 | 1:41 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Magallanes, Dylan Matthew | 12/24/2025 | 1:56 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 1:56:20 AM - 2:03:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and crashed. restarted tools Account Number: 5595782163327244170 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 12/24/2025 | 1:41 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 1:41 AM - 2:08AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, and disconnected while cx is on the line receive another call and needs to restart citrix while helping he cx Account Number: 4810290653971868268 , 5980094446653430807 Pod Number/Letter: 19/C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 12/24/2025 | 1:44 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 1:44 AM - 2:07AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): 1 monitor got blackout but cx was still on the line | cater the cx first then restart pc and pull up tools Account Number: 1429298994458888597 Pod Number/Letter: 19/d Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF May |
| Flotildes, Realyn | 12/24/2025 | 1:48 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 24,2025 Start Time End Time: 01:48 AM - 2:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze then logout. restart citrix and set up tools again. Call was not disconnected/ almost 30 mins on call when system issue happens. Account Number: 1288035210661146661 Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID : 430580 / rflotildes |
| Daniel, Mark Jojit | 12/24/2025 | 2:07 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix restart x2/ Restart Avaya/ tools |
| Tolentino, Realyn | 12/24/2025 | 2:16 AM | 2:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on avail/ Citrix disconnected |
| Uadan Jr, Richard | 12/24/2025 | 2:15 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error |
| Dasig, Joshua | 12/24/2025 | 1:53 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Start Time End Time: 1:53 AM - 2:11 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and Kicked out to citrix while on call | cx not respodning | ghost call Account Number: 6035807201089645712 Pod Number/Letter: 17-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 12/24/2025 | 1:40 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/24/2025 Start Time End Time: 1:40 am – 1:51 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix went frozen for a while and then pda went error while on chat,had to stamp log out and respond to customer Account Number: '1946920981846532088 Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: phx GSD Ticket Number: Assisted by: Coach TK |
| Acejo, Aljune Mike | 12/24/2025 | 2:16 AM | 2:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and kick out while on call | need to restart citrix as being kick out multiple times |
| Bacatano, May | 12/23/2025 | 5:50 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Galagate, Kheven | 12/23/2025 | 6:15 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Ebuna, Ckim Wesley | 12/24/2025 | 1:34 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Casador, Christian Neri | 12/23/2025 | 6:15 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Dy, Aaron Matthew | 12/23/2025 | 5:51 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Busquit, Crislen | 12/23/2025 | 6:09 AM | 6:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Alayon, Franz Wilson | 12/23/2025 | 4:11 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Legaspi, Li Gorton | 12/24/2025 | 1:33 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Zapico, Rosario | 12/24/2025 | 1:34 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Abolucion, Jodelyn | 12/24/2025 | 3:06 AM | 3:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Sysdown | VPN session time out |
| Olivas, Johanna | 12/24/2025 | 1:41 AM | 1:44 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Mercado, Rozeth | 12/24/2025 | 10:00 PM | 10:02 PM | Avaya Issue - Freeze | the issue has been resolved. |
| Rance, Clem | 12/24/2025 | 1:45 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kickout Citrix Restart all tools. |
| Olisco, Francis John | 12/24/2025 | 2:31 AM | 3:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch | Restarted all tools |
| Estialbo, Rochilyn Joy | 12/24/2025 | 2:28 AM | 2:36 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have the tm stamp ready right away. |
| Tondo, Joshua | 12/24/2025 | 2:57 AM | 3:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze | Cx Disconnected Due To System Issue while on Lunch | Kickout Citrix Restart all tools. |
| Diestro, John Isaac | 12/24/2025 | 2:38 AM | 2:41 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have the tm stamp ready right away. |
| Aniero, Mark Anthony | 12/24/2025 | 2:32 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Account wasn't pull out since we're on validation stage |
| Castro, Nyl John | 12/23/2025 | 5:33 AM | 5:36 AM | Avaya Issue - Freeze | 2ND FLOOR-Teammate's Denali Froze momentarily but he was still able to Stamp back to Ready quickly |
| Condez, Rea Angelika | 12/24/2025 | 10:10 PM | 10:12 PM | Avaya Issue - Freeze | PDA error, avaya disconnect |
| Abajar, Allysa | 12/24/2025 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | IMS0826668-3RD FLOOR - Teammate was having issues with her PC with one screen showing the inside of the Cirtix (after loggin in) while the other screen still showed the Outside of Citrix . We had to Restart. After restarting, the PC had issues signing in VPN, getting an error "Log In Failed". Teammate needed to transfer to a different PC, 13-G |
| Parreno, Mark Anthony | 12/24/2025 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | 3RD FLOOR-Teammate's AVAYA was taking time pulling up so we had to restart his PC |
| Parreno, Mark Anthony | 12/24/2025 | 11:14 PM | 11:23 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | 3RD FLOOR-After Training Meeting, Teammate did not have any audio on the 2 calls he received so he has to transfer to POD 13-B |
| Baranda, Patricia Ann | 12/24/2025 | 1:21 AM | 1:24 AM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze momentarily |
| Cadigal, Christopher | 12/24/2025 | 11:45 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Citrix Froze momentarily, kicked out. Teammate continued to assist the customer as they were still active in AVAYA. Teammate then stamped to Lunch |
| Estrella, Joyce | 12/24/2025 | 11:30 PM | 11:35 PM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze momentarily, kicked out. Teammate continued to assist the customer as they were still active in AVAYA. |
| Buala, Kristine Grace | 12/24/2025 | 3:56 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call// out from citrix//call got discoonected |
| Castro, Nyl John | 12/24/2025 | 1:43 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0826669—3RD FLOOR-Citrix Froze and Teammate was kicked out while the call was still active in AVAYA. Teammate continued to assist them while pulling up his tools again. He signed out AVAYA and VPN, then signed back in and stamped to Ready again on PDA |
| Condez, Rea Angelika | 12/24/2025 | 2:16 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Citrix Froze, Avaya Disconnected Lost Audio Issue |
| Abajar, Allysa | 12/24/2025 | 2:45 AM | 2:59 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Citrix Froze, and Avaya Disconnected while on avail. Kicked out of Citrix and had to Log in Back again. |
| Abolucion, Jodelyn | 12/24/2025 | 2:03 AM | 2:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Cannot to pull up PDA cause cx still on the line, I pulled up spark manually. |
| Estrella, Joyce | 12/24/2025 | 3:22 AM | 3:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | 3RD FLOOR-PDA ERROR after Break |
| Alegre, Rhea May | 12/24/2025 | 10:00 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Assist the tm to change citrix like lvs and wiat her to stamp on ready right away. |
| Peral Jr, Teodolfo | 12/24/2025 | 4:37 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Castro, Nyl John | 12/24/2025 | 3:44 AM | 3:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Alvero, Eleandro | 12/24/2025 | 11:44 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system issue. |
| Espinosa Jr, Mervin | 12/24/2025 | 1:39 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Encina, Felix John | 12/24/2025 | 1:39 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Zolina, Ma Vhency Rose | 12/24/2025 | 4:41 AM | 4:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/24/2025 Start Time End Time: 04:41 am-04:43 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on break Account Number: '1234128228809771049 Pod Number/Letter: 19-E Production Floor: 3rd floor VPN Used: phx GSD Ticket Number: Assisted by: Coach TK |
| Dasig, Joshua | 12/24/2025 | 3:00 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Start Time End Time: 3:00 AM - 3:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and Kicked out to citrix while on call | cx not responding | ghost call | endorsed to a callback Account Number: 5618645958309058421 Pod Number/Letter: 17-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Devera, Chris Bob Jasper | 12/24/2025 | 1:45 AM | 1:55 AM | Citrix Latency - Change Citrix Server | Teammate had to set-up everything. |
| Graciadas, John Wilbert | 12/24/2025 | 1:39 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate had difficulty in pulling up citrix and avaya. |
| Devibar, Juselle Rey | 12/24/2025 | 1:57 AM | 2:04 AM | Avaya Issue - Freeze | Teammate's Avaya took too long to pull up |
| Magluyan, Grace Alondra Joy | 12/24/2025 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN disconnected, Avaya disconnected |
| Ayuda, Ma Victoria | 12/24/2025 | 2:13 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minute system down. |
| Oloroso, Mark Bryan | 12/24/2025 | 5:31 AM | 5:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze |
| Vegafria, Manny Mark | 12/24/2025 | 1:42 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc |
| Empeno, Alleah Camille | 12/24/2025 | 5:36 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc |
| Borbon, Jeanilee | 12/24/2025 | 1:59 AM | 2:00 AM | Avaya Issue - Freeze | the issue has been reolved. |
| Claro, Maria Nel | 12/24/2025 | 1:50 AM | 1:54 AM | Avaya Issue - Freeze | the issue has been resolved. |
| Duran, Louella | 12/24/2025 | 5:33 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA, Avaya and Citrix Disconnect |
| Alabe, Jason | 12/24/2025 | 1:42 AM | 1:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Frugalidad, Cristina | 12/24/2025 | 1:46 AM | 1:54 AM | Avaya Issue - Freeze | Avaya Issue |
| Celeste, Airene Mae | 12/24/2025 | 1:41 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while in an active call |
| Empeno, Alleah Camille | 12/24/2025 | 5:47 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Jore, Paul Vincent | 12/24/2025 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix as it logged me out |
| Alcos, Jenny | 12/24/2025 | 5:40 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc//call not disconnected// avaya issue// ghost spiel |
| Baure, Nika Jeane | 12/24/2025 | 1:00 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Call disconnected |
| Bacarro, Hanna Khate | 12/24/2025 | 5:47 AM | 5:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Garcia, Christian Paul | 12/24/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Isada, Ayessa | 12/24/2025 | 1:38 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while about to answer the call |
| Valencia, Nieza Joy | 12/24/2025 | 5:44 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Oliveros, Christine | 12/24/2025 | 1:51 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and logged out while on call / call not disconnected |
| Uadan Jr, Richard | 12/24/2025 | 5:48 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix log out |
| Arcano, Anjenette | 12/24/2025 | 5:51 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out |
| Albay, Cymon | 12/24/2025 | 5:45 AM | 5:52 AM | Avaya Issue - Freeze | Citrix kickout | restarted avaya and tools |
| Tuyay, Shantal | 12/24/2025 | 5:38 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system issue while on call / DURATION INCLUDED THE CALL DURATION |
| Labrador, Rachel | 12/24/2025 | 5:37 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Avaya Issue/call not disconnected/ |
| Arbolado, Danielle | 12/24/2025 | 5:38 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | system issue//call disconnected. |
| Francisco, Nikka Patricia | 12/24/2025 | 1:57 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Francisco, Patricia Ann | 12/24/2025 | 2:00 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for 2 minutes. Call got disconnected. |
| Celino, Ar Brian | 12/24/2025 | 1:47 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candelario, Jenesa | 12/24/2025 | 2:05 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for 2 minutes. Call got disconnected after providing ghost spiel. |
| Buala, Kristine Grace | 12/24/2025 | 5:39 AM | 5:50 AM | Avaya Issue - Freeze | PDA DENALLI ERROR WHILE ON READY |
| Francisco, Nikka Patricia | 12/24/2025 | 2:38 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, Call got disconnected |
| Francisco, Patricia Ann | 12/24/2025 | 2:39 AM | 2:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dellava, Angelica Mae | 12/24/2025 | 2:49 AM | 2:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Mayo, Emie Rose | 12/24/2025 | 1:42 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call// out from citrix//call got disconnected |
| Mayo, Emie Rose | 12/24/2025 | 5:40 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break// out from citrix |
| Deslate, Krezzel | 12/24/2025 | 5:38 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Daniel, Mark Jojit | 12/24/2025 | 6:09 AM | 6:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze/ PDA error after Break |
| Isada, Ayessa | 12/24/2025 | 2:49 AM | 2:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA disconnected while on break |
| Degala, Jeanette | 12/24/2025 | 5:48 AM | 5:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc//call not disconnected// avaya issue// ghost spiel |
| Floro, Claire Jacynth | 12/24/2025 | 5:50 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Federiso, Maria Angela | 12/24/2025 | 5:57 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Finished the call without PDA inside Citrix after setting up. |
| Villas, Neca | 12/24/2025 | 3:35 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Escalada, Johann Mikhail | 12/24/2025 | 4:08 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tolentino, Realyn | 12/24/2025 | 6:07 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error While on Break/ Break duration included |
| Deondo, Micah | 12/24/2025 | 2:00 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Yamson, Jhon Richard | 12/24/2025 | 3:34 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to resolve both contacts |
| Quinton, Quenne | 12/24/2025 | 5:53 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected while on Break / Had to repull up all tools |
| Ebuna, Ckim Wesley | 12/24/2025 | 5:37 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Rance, Clem | 12/24/2025 | 5:45 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kickout Citrix Restart all tools. |
| Briones, Andrea Mean | 12/24/2025 | 4:35 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/A |
| Acejo, Aljune Mike | 12/24/2025 | 6:17 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and PDA error while on call |
| Garcia, Christian Paul | 12/24/2025 | 5:37 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and VPN disconnected |
| Baranda, Patricia Ann | 12/24/2025 | 5:23 AM | 5:31 AM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze, and Avaya Disconnected while on avail. Kicked out of Citrix and had to Log in Back again. |
| Estialbo, Rochilyn Joy | 12/24/2025 | 5:38 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Salgado, Bryan Steven | 12/24/2025 | 5:40 AM | 5:44 AM | No Audio - PDA/ other tools still functional | Citrix Froze, Citrix Close window, Customer on the line without audio. |
| Ambay, Anne Nicole | 12/24/2025 | 5:38 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Celino, Ar Brian | 12/24/2025 | 5:50 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Lariza, Angelica | 12/24/2025 | 1:45 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze l Cannot hear customers on the other line l kicked out form citrix/ re-pulled out everything |
| Ledesma, John Patrick | 12/24/2025 | 5:40 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign in the avaya and log out then ready the PDA |
| Arrobang, Juliena Rose | 12/24/2025 | 5:32 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Virgo, Jeniebabes | 12/24/2025 | 5:55 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call. Ghost spiel provided, call was disconnected 1804289746411947904. Citrix is froze, disconnect Avaya so no call entered while having system issue. then encounter an error" citrix has been lost" then kicked out for citrix. Tried to relog in again but was rerouted to restart citrix. Was able to login to citrix, and pull up all tools but tracker keeps on loading again and tried to fix it. Delayed in pulling up Avaya and PDA |
| Castro, Nyl John | 12/24/2025 | 5:45 AM | 5:49 AM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze, and Avaya Disconnected while on avail. Kicked out of Citrix and had to Log in Back again. |
| Brinosa, Ma Lourdes | 12/24/2025 | 5:58 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on the phone with customer, after call resumes the cx already hang up. Got another call but no audio from the other line. Ghost spiel delivered. PDA error |
| Visto, Josellel | 12/24/2025 | 5:41 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 5:41 AM - 5:46AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while cx is on the line resolve contact Account Number: 1428159411908572584 Pod Number/Letter: 19/C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dellava, Angelica Mae | 12/24/2025 | 5:49 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Palomo, John Paul | 12/24/2025 | 4:32 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 4:32 AM - 4:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. Account Number: Pod Number/Letter: 19/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Isada, Ayessa | 12/24/2025 | 5:53 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Hard reset, PDA and Citrix disconnected while on break |
| Procalla, Vincent Albert | 12/24/2025 | 5:53 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Magdaluyo, Claire Mae | 12/24/2025 | 5:46 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 5:46 AM - 5:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and Kicked out from citrix while on call need to set up tools again | cx not responding | ghost call | endorsed to a callback Account Number: 1415818980728959924 Pod Number/Letter: 20/A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Francisco, Nikka Patricia | 12/24/2025 | 5:58 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Obafial, Christian Jay | 12/24/2025 | 5:35 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out then sign in the avaya and log out the PDA and stamp on ready again |
| Candido, Rhea Mae | 12/24/2025 | 6:05 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA went error during lunch break. Able to punch ready on time. |
| Magallanes, Dylan Matthew | 12/24/2025 | 5:58 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/24/2025 Start Time End Time: 5:58:44 AM-6:10:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix crashed and froze unable to log back in. restarted all tools Account Number: 2081520921258396892 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Francisco, Patricia Ann | 12/24/2025 | 6:01 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lariza, Angelica | 12/24/2025 | 5:38 AM | 5:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze l Cannot hear customers on the other line (4811141043495756602) l denali still on readyl |
| Candelario, Jenesa | 12/24/2025 | 6:07 AM | 6:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ore, Francis Riel | 12/24/2025 | 5:48 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 5:48 AM - 6: 15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Disconnected and needed to pull up tools again | Call disconnected Account Number: 6079792953835338126 Pod Number/Letter: 20/B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Aman, Justine Carl | 12/24/2025 | 5:45 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login VPN, Avaya and Denali. Affected account: 1939626612105812013. |
| Aurelio, Jen Rose | 12/24/2025 | 5:34 AM | 5:41 AM | Citrix Latency - Change Citrix Server | Tm encountered citrix froze and got kick out then while on ready |
| Casimero, Ma Jonaville | 12/24/2025 | 6:01 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Abool, Mary Gloden | 12/24/2025 | 5:35 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out then sign in the avaya and log out the PDA and stamp on ready again |
| Esparagoza, Shiela Mae | 12/24/2025 | 5:50 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and avaya error while on lunch. |
| Duabe, Danica Faye | 12/24/2025 | 5:44 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze & disconnected @ 05:44 AM during avail. Can't access Citrix, restarted and repulled up everything. |
| Formelos, Diana Joy | 12/24/2025 | 5:33 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Diaz, Frenmar | 12/24/2025 | 5:53 AM | 6:03 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have the tm stamp ready right away. |
| Olivas, Johanna | 12/24/2025 | 5:44 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Zapico, Rosario | 12/24/2025 | 5:36 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the TM to pull up (AZURE) to assist the customer and pull up manually the account and wait her to stamp on ready again. |
| Diestro, John Isaac | 12/24/2025 | 6:29 AM | 6:35 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have the tm stamp ready right away. |
| Gamlanga, Christine Grace | 12/24/2025 | 5:45 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 5:45 am – 5:58 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix went frozen and was kicked out had to set up again. Account Number: '1682003151205360882 Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: phx GSD Ticket Number: Assisted by: Coach TK |
| Arroyo, Jevine France | 12/18/2025 | 12:57 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Disconnected-Froze- CONTACTS NOT DISCONNECTED (1529680676831648909 & 5624458446686929595). Unable to sign in to Avaya needs to close and re pull up. Avaya pulled up at 01:04 AM. Pended message for 5624458446686929595 at 01:11 then stamped on ready,. |
| Rescate, Paul Jensen | 12/24/2025 | 5:44 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out then sign in the avaya and log out the PDA and stamp on ready again |
| Arconada, Eva | 12/17/2025 | 12:59 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while handling chats 4810543827619713908, 5314526240030185615 |
| Fiecas, Peache | 12/24/2025 | 5:37 AM | 5:46 AM | No Audio - PDA/ other tools still functional | Assist to sign out then sign in the avaya and log out the PDA and stamp on ready again |
| Azarraga V, Joselito | 12/17/2025 | 1:12 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || Avaya disconnected || PDA error || No contacts disconnected during System issue |
| Olisco, Francis John | 12/24/2025 | 6:40 AM | 6:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call| Restarted all tools |
| Esparagoza, Shiela Mae | 12/17/2025 | 1:05 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | roze and kicked out of citrix while on chat 6074979561535954374. Unable to pull-up citrix(bank page) and had to reboot. Encountered latency and re-pulled up all tools before going on ready. |
| Tondo, Joshua | 12/24/2025 | 6:39 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kickout Citrix Restart all tools. |
| Longga, Clarise | 12/17/2025 | 1:42 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & got disconnected|| Pulled up Citrix, Tools still connected but PDA errored while on chat: 6069417283665792748|| Responded on chat while on logout pending|| Go on ready at 01:50 AM. Reported to: Mentor Leocel Bocala |
| Virgo, Jeniebabes | 12/17/2025 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat. Stamp logout and stamp back to ready after replying to chats. |
| Basas, Gerlyn | 12/17/2025 | 1:49 AM | 1:57 AM | Avaya Issue - Freeze | Citrix Froze// PDA Error while handling Async contact // 5632380355844412736 Assisted by: Mentor Leocel |
| Candido, Rhea Mae | 12/17/2025 | 1:56 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. 1298023970254352862 Reported to: Mentor Leocel Bocala |
| Jimenez, Jenefer | 12/24/2025 | 6:56 AM | 7:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/24/2025 Start Time End Time: 06:56 AM - 07:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error | call disconnected Account Number: 2138497731780299773 Pod Number/Letter: 19/D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Adodoli, Karl Howen | 12/24/2025 | 2:48 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA TOOK TIME TO PULL UP and have a copy paste issue on my keyboard. |
| Abajar, Allysa | 12/24/2025 | 6:04 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Citrix Froze, and Avaya Disconnected. Kicked out of Citrix and had to Log in Back again. |
| Dasig, Joshua | 12/24/2025 | 7:04 AM | 7:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Start Time End Time: 7:04 AM - 7:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while waiting for a call | Account Number: N/A Pod Number/Letter: 17-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Bengan, Aicyl | 12/24/2025 | 5:44 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze| denali error |
| Tayco, Khevin | 12/24/2025 | 5:24 AM | 5:30 AM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze, and Avaya Disconnected while on avail. Kicked out of Citrix and had to Log in Back again. |
| Huenda, Gracelle Ann | 12/24/2025 | 5:37 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Parreno, Mark Anthony | 12/24/2025 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Celeste, Airene Mae | 12/24/2025 | 5:42 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected/call disconnected |
| Baranda, Patricia Ann | 12/24/2025 | 5:23 AM | 5:31 AM | Avaya Issue - Freeze | 3RD FLOOR-Citrix Froze, and Avaya Disconnected while on avail. Kicked out of Citrix and had to Log in Back again. |
| Arrobang, Juliena Rose | 12/24/2025 | 5:32 AM | 5:35 AM | Avaya Issue - Freeze | 3RD FLOOR-PDA stamped to error all of a sudden while on Avail. Teammate was able to Stamp on ready immediately |
| Badillo, Bernard Luis | 12/24/2025 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected contacts disconnected |
| Delima, John David | 12/24/2025 | 5:37 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kickout from citrix | reset up tools |
| Abajar, Allysa | 12/24/2025 | 6:52 AM | 6:55 AM | Avaya Issue - Freeze | 3RD FLOOR-PDA stamped to error all of a sudden while on Avail. Teammate was able to Stamp on ready immediately |
| Olisco, Divine | 12/24/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and VPN disconnected |
| Frugalidad, Cristina | 12/24/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and VPN disconnected |
| Tambong, Levi | 12/24/2025 | 5:39 AM | 5:55 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have the tm stamp ready right away. |
| Alabe, Jason | 12/24/2025 | 5:45 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix still on call |
| Dalumpines, Athea Trisha | 12/24/2025 | 1:47 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard restart, needed to pull up all tools. Avaya took too long to be pulled up. |
| Berdandino, Rosalie | 12/24/2025 | 5:46 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out in citrix during call |
| Caballero, Retch Andrei | 12/24/2025 | 5:30 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of the cirtx and the call was disconnected. need to restart citrix as being kicked out multiple times while trying to log in. |
| Rosas, Shainne Lou | 12/24/2025 | 5:53 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya froze, kick out from Citrix |
| Flotildes, Realyn | 12/24/2025 | 5:30 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 24,2025 Start Time End Time: 05:30 AM - 6:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze then logout. restart citrix and set up tools again. Call was not disconnected/ Account Number: 1975510359198465725 Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID : 430580 / rflotildes |
| Bengan, Aicyl | 12/24/2025 | 1:50 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Flotildes, Realyn | 12/24/2025 | 5:30 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 24,2025 Start Time End Time: 05:30 AM - 6:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze then logout. restart citrix and set up tools again. Call was not disconnected/ Account Number: 1975510359198465725 Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID : 430580 / rflotildes |
| Flotildes, Realyn | 12/24/2025 | 6:25 AM | 7:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 24,2025 Start Time End Time: 6:25 AM - 7:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):denali error Account Number: 6074594660117690503 Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID : 430580 / rflotildes |
| Discutido, Karen Grace | 12/24/2025 | 7:45 AM | 7:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze while on ready|Denali error |
| Delfin, Precious Eleanor | 12/26/2025 | 4:14 PM | 4:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ponce, Renz Kirby | 12/19/2025 | 8:23 PM | 8:26 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/19/25 Start Time: 8:23 PM End Time: 8:26 PM Issue: audio issue needed to restart Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Donguines, Dia | 12/24/2025 | 5:05 PM | 5:15 PM | No Audio - PDA/ other tools still functional | Name: Dia Donguines Shift Date: 12/24/25 Start Time: 5:05 PM End Time: 5:15 PM Issue: Audio issues, need to restart citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Contillo, Jerome | 12/26/2025 | 5:57 PM | 6:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/26/2025 Start Time: 5:57 PM End Time: 6:05 PM Issue: citrix froze| citrix disconnected Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Balberona, Ryah Mae | 12/26/2025 | 6:15 PM | 6:27 PM | Citrix Disconnected/PDA/Denali Error - after Break | kick out of citrix| need to restart and pull up tools again |
| Baldisimo, Krishna Joy | 12/26/2025 | 6:51 PM | 7:01 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on chat, kickout from citrix, and restart citrix |
| Nuguid, John Carlo | 12/26/2025 | 6:45 PM | 7:03 PM | Avaya Issue - Freeze | Avaya Issue - Freeze |
| Degoma, Rachel | 12/26/2025 | 7:00 PM | 7:05 PM | No Audio - PDA/ other tools still functional | LOST AUDIO WHILE ON CALL |
| Declaro, Lalyn | 12/26/2025 | 6:56 PM | 7:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ avaya also disconnected need to repull up tools and avaya |
| Ciudadano, Michaela | 12/26/2025 | 7:45 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 12/26/2025 | 7:40 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/26/2025 | 7:44 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/26/2025 | 7:53 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 12/26/2025 | 7:50 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Iguis, Jessa | 12/26/2025 | 8:33 PM | 8:36 PM | Avaya Issue - Freeze | Name: Jessa Iguis Shift Date: 26/12/25 Start Time: 8:33 PM End Time: 8:36 PM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ponce, Renz Kirby | 12/26/2025 | 8:44 PM | 8:46 PM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 26/12/25 Start Time: 8:44 PM End Time: 8:46 PM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6- D Production Floor: 5th floor VPN Used:PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Preciosa, Marie Antonette | 12/26/2025 | 8:37 PM | 8:46 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Marie Antonette Preciosa Shift Date: 26/12/25 Start Time: 8:37 PM End Time: 8:46 PM Issue: citrix froze/kicked out Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Launio, Hope | 12/26/2025 | 8:40 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 26/12/25 Start Time: 8:40 PM End Time: 8:49 PM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Francisco, April Rose | 12/26/2025 | 8:38 PM | 8:52 PM | Avaya Issue - Freeze | Name: April Rose Francisco Shift Date: December 26,2025 Start Time:08:38 PM End Time:08:52 PM Issue: Citrix froze and PDA on error /took so long to set up Avaya Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 16-F Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann |
| Falco, Via | 12/26/2025 | 8:50 PM | 8:53 PM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 26/12/25 Start Time: 8:50 PM End Time: 8:53 PM Issue: Citrix froze, Denali Error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-B Production Floor: 5th floor VPN Used: LVS - HDX Assisted by: Coach Ann |
| Guevarra, Lander John | 12/26/2025 | 8:51 PM | 8:56 PM | Avaya Issue - Freeze | Name: Lander John Guevarra Shift Date: 26/12/25 Start Time: 8:51 PM End Time: 8:356 PM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- A Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ropa, Nina Grace | 12/26/2025 | 8:53 PM | 8:55 PM | Avaya Issue - Freeze | Name: Niña Grace Ropa Shift Date: 26/12/25 Start Time: 8:53 PM End Time: 8:55 PM Issue: Citrix froze, Denali Error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ann Charmaine Acirit (CW) |
| Contillo, Jerome | 12/26/2025 | 9:57 PM | 10:01 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/26/2025 Start Time: 9:57 PM End Time: 10:01 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Rabino, Ramina | 12/22/2025 | 8:26 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call was not disconnected. |
| Galleno, Mark | 12/22/2025 | 8:20 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call was disconnected. |
| Ebacuado, Khaleen Kaye | 12/26/2025 | 8:07 PM | 8:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ebacuado, Khaleen Kaye | 12/26/2025 | 10:01 PM | 10:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delima, John David | 12/26/2025 | 10:12 PM | 10:13 PM | No Audio - PDA/ other tools still functional | Assist to adjust the audio |
| Degoma, Rachel | 12/03/2025 | 7:38 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abajar, Allysa | 12/26/2025 | 10:00 PM | 10:11 PM | Avaya Issue - Freeze | One monitor suddenly not working. Teammate had to restart and set up tools again. |
| Arrobang, Juliena Rose | 12/26/2025 | 10:00 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate can't login to PDA since it is showing an error that she was already logged in to another device. |
| Deocampo, Joemar | 12/26/2025 | 10:07 PM | 10:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to open citrix (AZURE) to manually pull up the account on sparks manually, then wait him to restart and stam on ready again |
| Cadorna, Diomelyn Jane | 12/26/2025 | 5:53 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Oquendo, Jemart | 12/26/2025 | 7:50 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 12/26/2025 | 8:15 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Murillo, Vanessa | 12/26/2025 | 7:59 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Nobleza, Ronelyn | 12/26/2025 | 7:35 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abanco, Nina May | 12/26/2025 | 8:36 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Nobleza, Ronelyn | 12/26/2025 | 10:48 PM | 10:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 12/26/2025 | 7:51 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sanguillosa, Rhea | 12/26/2025 | 8:36 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 12/26/2025 | 8:00 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Potato, GBhe | 12/26/2025 | 8:47 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 12/26/2025 | 9:12 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cadorna, Diomelyn Jane | 12/26/2025 | 10:23 PM | 10:26 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Besa, Mary Jane | 12/26/2025 | 8:46 PM | 9:01 PM | Citrix Latency - Change Citrix Server | NA |
| Abanco, Nina May | 12/26/2025 | 9:53 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Patron, Precious Kaye | 12/23/2025 | 9:56 PM | 9:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Llegue, Bench Rhamsey | 12/26/2025 | 5:19 PM | 9:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Caingcoy, Rolly | 12/26/2025 | 7:41 PM | 8:09 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Was kickout (while on training/meeting) need some time to set-up tools again |
| Briones, Lorrie Miles | 12/26/2025 | 7:38 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Franco, Doreen | 12/26/2025 | 11:41 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deocampo, Joemar | 12/26/2025 | 10:07 PM | 10:18 PM | No Audio - PDA/ other tools still functional | affected by system issue No audio can't hear cx on the line two calls not able to assist |
| Paras, Joeffry | 12/26/2025 | 5:15 PM | 5:28 PM | Avaya Issue - Freeze | Avaya Issue- Freeze. Waited for an officer to get the yubikey |
| Yap, Alleiah Kaye | 12/26/2025 | 10:35 PM | 10:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze , no audio after and kicked out from citrix and repulled up tools |
| Barrios, Michael | 12/26/2025 | 7:35 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Obalo, Allen Carl | 12/26/2025 | 7:45 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training |
| Arellano, Bea Luz | 12/26/2025 | 8:02 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Bilbao, Kryztelle Faith | 12/26/2025 | 7:37 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training |
| Birog, Sam Ryan Louise | 12/26/2025 | 7:51 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training |
| Peremne, Tanya Kyle | 12/26/2025 | 6:07 PM | 6:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze / kick out from citrix and pda error while on lunch |
| Detorio, Mc Varry | 12/26/2025 | 9:01 PM | 9:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Ofalla, Louis Kenneth | 12/26/2025 | 7:54 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training |
| Ebacuado, Khaleen Kaye | 12/26/2025 | 10:41 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 12/26/2025 | 11:13 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / disconnected the avaya |
| Alejandro, Crisnavel | 12/26/2025 | 6:49 PM | 6:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Error while on chat |
| Dangan, Jade | 12/26/2025 | 10:05 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Guevara, Prince Carl | 12/26/2025 | 7:51 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training, Citrix Freeze |
| Yap, Alleiah Kaye | 12/26/2025 | 7:33 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and no audio after |
| Patron, Precious Kaye | 12/26/2025 | 8:04 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Nobleza, Ronelyn | 12/26/2025 | 11:43 PM | 11:47 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Gallardo, Kian Jan | 12/26/2025 | 7:45 PM | 7:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on outbound and chat |
| Arbis, Klarenz | 12/26/2025 | 8:20 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch, Citrix Freeze |
| Alair, Amiel Alan | 12/26/2025 | 8:48 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze;Kicked out from Citrix |
| Alair, Amiel Alan | 12/26/2025 | 11:16 PM | 11:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnect/PDA Error |
| Degoma, Rachel | 12/26/2025 | 11:37 PM | 11:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ponsaran, Andrea Kaye | 12/26/2025 | 7:59 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training, Citrix Freeze |
| Barrios, Michael | 12/26/2025 | 12:00 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Bernas, John Vincent | 12/26/2025 | 7:45 PM | 7:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while on ready, VPN disconnected and denali rror. |
| Arbis, Klarenz | 12/26/2025 | 9:12 PM | 9:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training, Citrix Freeze |
| Barroa, Cyrene | 12/26/2025 | 7:49 PM | 7:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while on call citrix freeze and , VPN disconnected then denali error. |
| Oquendo, Jemart | 12/26/2025 | 11:49 PM | 11:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Hiasa, Angel | 12/26/2025 | 11:42 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on break, Citrix Freeze |
| Ibanez, Daniell | 12/26/2025 | 11:51 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obalo, Allen Carl | 12/26/2025 | 11:45 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while billable training, Citrix Freeze |
| Dorado, Ricardo Jesus III | 12/26/2025 | 11:56 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Paulo, Pauline | 12/26/2025 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call / call got disconnected |
| Ponsaran, Girlie | 12/26/2025 | 7:34 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Birog, Sam Ryan Louise | 12/26/2025 | 11:55 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, Citrix Freeze |
| Ciudadano, Michaela | 12/26/2025 | 11:46 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/26/2025 | 7:35 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected | VPN disconnected as well.| AVAYA freeze so needed to quit and pull up again and it takes too long to pull it up |
| Bantigue, Jonna Mae | 12/26/2025 | 8:21 PM | 9:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on lunch, need to set up again |
| Azarraga V, Joselito | 12/26/2025 | 10:00 PM | 10:05 PM | Citrix Latency - Change Citrix Server | Forms would not load || Multiple citrix tried || citrix disconnected || No forms until now |
| Dela Cruz, Rozhien | 12/26/2025 | 8:45 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya took so long to open and then suddenly got kicked out of the Citrix and Avaya took so long to open again |
| Detanoy, Anne Nicole | 12/26/2025 | 8:56 PM | 9:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat then kicked out to citrix / Had to sign out to avaya, pull up the citrix again and pull up all the other tools. |
| Dela Cruz, Rozhien | 12/26/2025 | 8:45 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya took so long to open and then suddenly got kicked out of the Citrix and Avaya took so long to open again |
| Lizada, Bea | 12/26/2025 | 8:34 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze after that I got kicked out from Citrix || call is still on the line but no audio || Needs to restart Citrix and set up tools again |
| Cuarte, Riva Fe | 12/26/2025 | 7:34 PM | 7:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on chat | has to connect VPN again |
| Delfin, Precious Eleanor | 12/26/2025 | 12:18 PM | 12:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 12/26/2025 | 12:09 PM | 12:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Barrera, Kate Angeline | 12/26/2025 | 10:38 PM | 10:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while in chats 5343748640728372988, 6098648895850785680 around 10:30 PM. responded to first async chat then pend logged out at 10:38 PM. responded to last async then restarted PDA. |
| Antioquia, Leah Mae | 12/26/2025 | 7:35 PM | 7:41 PM | Citrix Latency - Change Citrix Server | While reviewing an account, I experienced a severe latency and my VPN was disconnected. Afterwards I was kicked out from citrix. It took too long for the citrix to load and when I came back, citrix was not on reset but error in PDA |
| Degoma, Rachel | 12/26/2025 | 7:38 PM | 7:43 PM | No Audio - PDA/ other tools still functional | LOST AUDIO WHILE ON CALL |
| Lagumbay, Daniela Marie | 12/26/2025 | 7:31 PM | 7:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error / Citrix froze and disconnected |
| Teodosio, Angelica | 12/26/2025 | 10:38 PM | 10:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while in chats 5343748640728372988, 6098648895850785680 around 10:30 PM. responded to first async chat then pend logged out at 10:38 PM. responded to last async then restarted PDA. |
| Oquendo, Jemart | 12/26/2025 | 7:50 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // call disconnected // delivered ghost spiel // need to put notes on account and endorsed the cx for callback |
| Brinosa, Ma Lourdes | 12/26/2025 | 10:00 PM | 10:14 PM | Avaya Issue - Freeze | Avaya is not signing in; keeps on loading. Needed to change another station. |
| Brinosa, Ma Lourdes | 12/26/2025 | 11:59 PM | 12:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on the phone with cx |
| Espineda, Janine Nicole | 12/26/2025 | 10:00 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / kicked out of citrix while on call / hard reset |
| Ang, Princess | 12/26/2025 | 8:28 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on ready | call disconnected |
| Brinosa, Ma Lourdes | 12/26/2025 | 11:59 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on the phone with cx |
| Benitez, Dan Bryan | 12/26/2025 | 12:30 AM | 12:31 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on training meeting |
| Barrera, Kate Angeline | 12/26/2025 | 10:53 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Error changing states PDA while on Chat |
| Dalmino, Josie | 12/26/2025 | 7:53 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on messaging | need to answer the async message first and reopen PDA |
| Celoso, Ma Christina | 12/26/2025 | 11:31 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 12/26/2025 | 6:05 PM | 6:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Error while on chat. |
| Dela Cruz, Juhanah | 12/26/2025 | 11:39 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/26/2025 | 11:31 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 12/26/2025 | 11:39 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nuguid, John Carlo | 12/26/2025 | 5:45 PM | 7:03 PM | Avaya Issue - Freeze | Not applicable |
| Gan, Mikael Van | 12/26/2025 | 7:52 PM | 8:00 AM | Citrix Latency - Change Citrix Server | Not applicable |
| Ballonado, Nilrose Joy | 12/26/2025 | 11:33 PM | 11:34 PM | Avaya Issue - Freeze | Error in PDA. |
| Dariagan, Esequela May | 12/26/2025 | 7:52 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System downtime reported and validated |
| Ponce, Renz Kirby | 12/26/2025 | 10:44 PM | 10:46 PM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 26/12/25 Start Time: 10:44PM End Time: 10:46 PM Issue: PDA still in pending billable training even when the case was put on hold Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-D Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Obafial, Mark Gyzzynn | 12/26/2025 | 7:52 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Cortes, Jessa | 12/26/2025 | 8:45 PM | 8:51 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System downtime reported and validated |
| Alegre, Rhea May | 12/26/2025 | 10:16 PM | 10:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Error in PDA. Need to restart AVAYA. |
| Iguis, Jessa | 12/26/2025 | 11:08 PM | 11:12 PM | Avaya Issue - Freeze | Name: Jessa Iguis Shift Date: 12/26/25 Start Time: 11:08 PM End Time: 11:12 PM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Habulan, Nicole | 12/05/2025 | 8:00 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Pamunag, Jazzen Roi | 12/26/2025 | 8:54 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Olorosisimo, Aira | 12/26/2025 | 12:30 AM | 12:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Logged out of citrix and avaya. Needed to restart Citrix. |
| Alair, Amiel Alan | 12/26/2025 | 8:48 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Castro, Harvey Nicolai Andrew | 12/26/2025 | 8:05 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat and have to finish chat before ending the chat and reporting it right away |
| Dela Cruz, Rozhien | 12/26/2025 | 8:45 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Valsote, Shaira | 12/26/2025 | 7:45 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Balontong, Nino Shary | 12/26/2025 | 11:11 PM | 11:31 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Martus, Feleah Mae | 12/26/2025 | 9:09 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Gloria, Arielle Marie | 12/26/2025 | 12:03 AM | 12:15 AM | Citrix Latency - Change Citrix Server | System downtime reported and validated |
| Ballonado, Nilrose Joy | 12/26/2025 | 12:47 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Loading and kicked out from citrix. |
| Peremne, Tanya Kyle | 12/26/2025 | 9:56 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Pamunag, Jazzen Roi | 12/26/2025 | 12:36 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Lizada, Bea | 12/26/2025 | 12:36 PM | 12:45 PM | Avaya Issue - Freeze | System downtime reported and validated |
| Alejandro, Crisnavel | 12/26/2025 | 10:48 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | While on chat |
| Matutina, Jovilyn | 12/26/2025 | 1:05 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Casimero, Ma Jonaville | 12/26/2025 | 12:55 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. Relaunched Avaya and PDA then stamp ready after |
| Pamunag, Jazzen Roi | 12/26/2025 | 8:35 PM | 8:38 PM | Avaya Issue - Freeze | System downtime reported and validated |
| Nuguid, John Carlo | 12/26/2025 | 10:45 PM | 10:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Azarcon, Dianne | 12/26/2025 | 12:36 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Gan, Mikael Van | 12/26/2025 | 11:47 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Not applicable |
| Dela Cruz, Rozhien | 12/26/2025 | 12:48 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Paulo, Pauline | 12/26/2025 | 11:39 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Altamia, Margie Ann | 12/26/2025 | 11:48 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Caingcoy, Rolly | 12/26/2025 | 7:41 PM | 8:09 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System downtime reported and validated |
| Rizalde, Marylyn | 12/26/2025 | 1:05 AM | 1:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA loading, kicked out of citrix |
| Barroa, Cyrene | 12/26/2025 | 11:49 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Cortes, Jessa | 12/26/2025 | 5:47 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System downtime reported and validated |
| Ombega, Joey | 12/24/2025 | 12:56 AM | 12:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Valsote, Shaira | 12/26/2025 | 11:48 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Viejo, Jerilee | 12/26/2025 | 12:25 AM | 12:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call - call not disconnected, but no response from the customer—delivered ghost spiel. |
| Alayon, Alyn Joy | 12/23/2025 | 1:46 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel Bryan Arabbia |
| Habulan, Nicole | 12/26/2025 | 11:55 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Ombega, Joey | 12/23/2025 | 12:56 AM | 12:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tupaz, Christian Jay | 12/26/2025 | 1:01 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze /contact not disconnected but lost audio while talking to the customer |
| Calizo, Jason Bengon | 12/26/2025 | 11:37 PM | 11:44 PM | Avaya Issue - Freeze | Name: Jason Bengon Calizo Shift Date: 12/26/25 Start Time: 11:37 PM End Time: 11:44 PM Issue: Citrix froze , error in Denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- G Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Bernas, John Vincent | 12/26/2025 | 11:44 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Offered callback |
| Baler, Nathaniel Victor | 12/26/2025 | 11:46 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 12/26/2025 Start Time: 11:46 PM End Time: 11:59 PM Issue: citrix froze| PDA error logged out of citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14 - C Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Tarucan, Joede-an | 12/23/2025 | 12:57 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: WF May Ann |
| Martus, Feleah Mae | 12/26/2025 | 1:11 AM | 1:14 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Not applicable |
| Bula, Esther | 12/26/2025 | 12:34 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: December 26, 2025 Start Time: 12:34 AM End Time: 12:40 AM Issue: Citrix froze while on Billable Training. Error in Denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Pinaroyo, Rica Mae | 12/23/2025 | 2:01 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel |
| Iguis, Jessa | 12/26/2025 | 12:32 AM | 12:40 AM | Avaya Issue - Freeze | Name: Jessa Iguis Shift Date: 26/12/25 Start Time: 12:32 AM End Time: 12:40 AM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Dela Sada, Michaela | 12/23/2025 | 12:58 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: WF May Ann |
| Tuyay, Shantal | 12/26/2025 | 12:00 AM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on call |
| Ropa, Nina Grace | 12/26/2025 | 12:34 AM | 12:39 AM | Avaya Issue - Freeze | Name: Niña Grace Ropa Shift Date: 26/12/25 Start Time: 12:34 am End Time: 12:39 am Issue: Citrix froze, Denali Error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ann Charmaine Acirit (CW) |
| Chu, Kenny Lloyd | 12/23/2025 | 4:03 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Binag, Roxan Joy | 12/23/2025 | 4:50 AM | 4:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Demandaco, Cristy | 12/23/2025 | 4:48 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Falco, Via | 12/26/2025 | 12:51 AM | 12:54 AM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 26/12/25 Start Time: 12:51 AM End Time: 12:54 AM Issue: Citrix froze, Denali Error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-B Production Floor: 5th floor VPN Used: LVS - HDX Assisted by: Coach Ann |
| Ponce, Renz Kirby | 12/26/2025 | 12:44 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 26/12/25 Start Time: 12:44 AM End Time: 12:49 AM Issue: Citrix froze, Kicked out of Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-D Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ann Charmaine Acirit (CW) |
| Bordan, Rielyn Mae | 12/26/2025 | 1:11 AM | 1:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on call |
| Biclar, Andreia Sacci | 12/26/2025 | 5:00 PM | 5:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dorado, Ricardo Jesus III | 12/26/2025 | 7:50 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - Contacts not disconnected, No audio, Had to restart VPN, Avaya and PDA |
| Acevedo, Larce Lawrence | 12/26/2025 | 1:00 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Larce Lawrence Acevedo Shift Date: 26/12/25 Start Time: 1:00 AM End Time: 1:05 AM Issue: Citrix froze, Kicked out of Citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-F Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ann Charmaine Acirit (CW) |
| Acervo, Erika | 12/26/2025 | 7:03 PM | 7:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Buaron, Jera | 12/26/2025 | 7:34 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Tondo, Melyn | 12/26/2025 | 1:05 AM | 1:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix & Avaya log out while on break |
| Borres, Jonna Jean | 12/26/2025 | 11:57 PM | 12:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Quicoy, Febelyn | 12/26/2025 | 1:04 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Jerelyn |
| Albay, Alrry | 12/26/2025 | 12:53 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 12:53 AM | 1:07 AM Issue Type: Citrix froze//call not disconnected Account Number: 5610329634090708799 Pod Number/Letter: 9-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Dariagan, Esequela May | 12/26/2025 | 11:53 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected, Citrix Froze, Kicked out from Citrix (while on call, delivered ghost spiel) |
| Azarcon, Dianne | 12/26/2025 | 8:35 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Dasig, Symon John | 12/26/2025 | 5:35 PM | 5:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Azarcon, Dianne | 12/26/2025 | 12:35 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Got kicked out |
| Alair, Amiel Alan | 12/26/2025 | 12:49 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Citrix Disconnnected |
| Dasig, Joshua | 12/26/2025 | 1:19 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 1:19 AM | 1:34 AM Issue Type: Citrix froze | cx not responding | ghost call Account Number: 1376856541153587005 Pod Number/Letter: 3-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Dela Cruz, Rozhien | 12/26/2025 | 12:48 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error/ contacts not disconnected |
| Andojar, Ma Angeline | 12/26/2025 | 8:32 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went on error after validating the account not able to get cx concern and then Citrix got disconnected. Had to restart Avaya. |
| Cortez, Janielow | 12/26/2025 | 12:37 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Martus, Feleah Mae | 12/26/2025 | 1:27 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Not applicable |
| Andojar, Ma Angeline | 12/26/2025 | 12:34 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / PDA went error while on chat |
| Cezar, Princess Jean | 12/23/2025 | 4:50 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbis, Klarenz | 12/26/2025 | 12:01 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on billable training |
| Aguilar, Leanne Kaye | 12/26/2025 | 12:36 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Got Kicked out from Citrix. Had Issues with connecting to my Avaya |
| Ofalla, Louis Kenneth | 12/26/2025 | 12:24 PM | 12:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on billable training |
| Dumigpi, Althea | 12/26/2025 | 8:34 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze; Citrix Disconnect while on call; cx disconnect the call and I receive chat messages. Need to restart PDA after sending the reply on messages. |
| Guevara, Prince Carl | 12/26/2025 | 11:55 PM | 12:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on billable training |
| Dumigpi, Althea | 12/26/2025 | 12:35 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze; Citrix Disconnect |
| Ponsaran, Andrea Kaye | 12/26/2025 | 12:23 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on billable training |
| Bacuta, Rodelyn | 12/26/2025 | 12:36 AM | 12:44 AM | Avaya Issue - Freeze | avaya freeze, close it and wait for it to refresh |
| Bantigue, Jonna Mae | 12/26/2025 | 12:23 PM | 12:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and disconnected while on call |
| Gamuzaran, Jhodeth-Ann | 12/26/2025 | 12:30 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | citrix kicked out while on TM. need to restart and re pull up everything |
| Paras, Joeffry | 12/26/2025 | 12:24 PM | 12:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Citrix disconnected while on billable training |
| Abong, Lester John | 12/23/2025 | 4:50 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bilbao, Kryztelle Faith | 12/26/2025 | 11:39 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix & avaya disconnected log out while on break. need to wait for mentor/coach for the yubikey |
| Huenda, Gracelle Ann | 12/26/2025 | 1:36 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Ibanez, Daniell | 12/26/2025 | 7:51 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, call schedule for callback had to disconnect VPN so i don't have to pull up tools again, avaya took too long to pull up |
| Delima, John David | 12/26/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Espineda, Janine Nicole | 12/26/2025 | 5:59 PM | 6:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Durana, Alysa Charamae | 12/26/2025 | 7:33 PM | 7:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Delfin, Precious Eleanor | 12/26/2025 | 8:15 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected/need to pull up PDA again/avaya and it takes 4mins to pull up both |
| Esportuno, John Paul | 12/26/2025 | 1:36 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while having Cx on the ine then Cx got disconnected. |
| Garcia, Christian Paul | 12/26/2025 | 1:37 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Macadez, Mark Venz | 12/26/2025 | 7:43 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Celino, Chriselle | 12/26/2025 | 1:33 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 01:33 AM citrix froze while on call and call got disconnected. PDA went error 01:40 AM. Restart tools. |
| Dizon, Arnel | 12/26/2025 | 1:41 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen, cx on the line, disconnected. had to set up again and pull up my tools. |
| Gamuzaran, Jhodeth-Ann | 12/26/2025 | 7:43 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Manican, Joanna Len | 12/26/2025 | 1:33 AM | 1:45 AM | No Audio - PDA/ other tools still functional | Citrix froze /Audio issue no valid response delivered ghost spiel |
| Bayhon, Katrina | 12/26/2025 | 8:30 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ON CALL|CONTACT DISCONNECTED|NEED TO RE-PULL UP AVAYA AND PDA AND ENDORSED FOR A CALLBACK |
| Tan, Mikaella Tatiana | 12/26/2025 | 1:32 AM | 1:34 AM | Avaya Issue - Freeze | Less that 5 mins |
| Bautista, Demmeth | 12/26/2025 | 7:49 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Ombega, Joey | 12/24/2025 | 4:53 AM | 5:05 AM | Citrix Latency - Change Citrix Server | Kicked out of citrix while on call |
| Lamayo, Alvin | 12/26/2025 | 1:44 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx on the line. |
| Randoy, Jenebeth | 12/26/2025 | 1:17 AM | 1:25 AM | No Audio - PDA/ other tools still functional | line keeps on ringing when call came in| not hearing any response from the customer | call disconnected automatically after 5mins |
| Tarucan, Joede-an | 12/23/2025 | 4:59 AM | 5:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Ready |
| Benitez, Dan Bryan | 12/26/2025 | 8:08 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Cortes, Jessa | 12/26/2025 | 8:45 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze; VPN & avaya disconnected |
| Aravejo, Shelomith | 12/26/2025 | 1:39 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Diaz, Lyka Angelique | 12/26/2025 | 1:33 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Ang, Princess | 12/26/2025 | 8:07 PM | 8:08 PM | Avaya Issue - Freeze | Assisted the teammate until she/he goes on ready |
| Bueno, Patricia Nicole | 12/26/2025 | 12:47 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 12/26/2025 | 1:35 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Gamuzaran, Jhodeth-Ann | 12/26/2025 | 10:58 PM | 11:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until she/he goes on ready |
| Tupaz, Christian Jay | 12/26/2025 | 1:36 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / contact disconnected |
| Fajardo, Jayshell | 12/26/2025 | 12:54 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 12/26/2025 | 11:51 PM | 12:06 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | While on Training Meeting. I was kicked out from Citrix. I had to do a hard reset since VPN not pulling out. |
| Alayon, Alyn Joy | 12/23/2025 | 5:50 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. (citrix connection lost then got Kicked Out) Re started Citrix, PDA, Avaya and tools | validated and assisted teammate |
| Aguilar, Reyla Jean | 12/26/2025 | 11:33 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Pancho, Ednamae | 12/26/2025 | 11:51 PM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break | citrix is not working |
| Bolante, Pholla Jeve | 12/26/2025 | 1:39 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Dela Sada, Michaela | 12/24/2025 | 7:06 AM | 7:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Galleno, Mark | 12/26/2025 | 1:45 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Contact was receive 1:23 AM dispute Inquiry and was going to close the case and Deliver good news but was impacted by system issue. Need to restart and pull up tools again was kicked out from Citrix. |
| Frugalidad, Cristina | 12/26/2025 | 1:36 PM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Dela Sada, Michaela | 12/24/2025 | 6:09 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Benitez, Dan Bryan | 12/26/2025 | 11:30 PM | 11:34 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until she/he goes on ready |
| Pinaroyo, Rica Mae | 12/23/2025 | 6:03 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on pending break |
| Busquit, Crislen | 12/26/2025 | 1:33 AM | 1:34 AM | Avaya Issue - Freeze | <5mins |
| Alabe, Jason | 12/26/2025 | 1:36 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Pinaroyo, Rica Mae | 12/23/2025 | 6:33 AM | 6:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Badillo, Bernard Luis | 12/26/2025 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Dapilaga, Thea Faith | 12/26/2025 | 11:29 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready |
| Chu, Kenny Lloyd | 12/24/2025 | 12:01 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on ready | restarted tools |
| Olisco, Divine | 12/26/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Cezar, Princess Jean | 12/24/2025 | 12:50 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/ after citrix unfreeze there is call came in but then PDA got error | |
| Borda, Lourgene | 12/26/2025 | 1:33 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error and Citrix froze while on call |
| Ojano, Marnie | 12/26/2025 | 1:38 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Aravejo, Shelomith | 12/24/2025 | 12:53 AM | 12:58 AM | Citrix Latency - Change Citrix Server | Citrix froze while on ready. PDA/denali error. Restarted tools. |
| Tarucan, Joede-an | 12/24/2025 | 12:51 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on Ready Reported to: Coach Melissa |
| Randoy, Jenebeth | 12/26/2025 | 2:00 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Bengan, Aicyl | 12/26/2025 | 1:39 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Borbon, Jeanilee | 12/26/2025 | 2:00 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat |
| Deondo, Micah | 12/26/2025 | 2:15 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Alayon, Franz Wilson | 12/26/2025 | 1:36 AM | 1:40 AM | Avaya Issue - Freeze | <5mins |
| Arbolado, Danielle | 12/26/2025 | 1:32 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze - disconnected |
| Manican, Joanna Len | 12/26/2025 | 2:06 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call / call was not disconnected / Pulled up NA Azure temporarily / Restarted LVS Citrix after the call |
| Palsario, Erica | 12/26/2025 | 2:14 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Palsario, Erica | 12/26/2025 | 10:00 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze cannot go on ready |
| Dy, Aaron Matthew | 12/26/2025 | 1:41 AM | 1:42 AM | Avaya Issue - Freeze | <5mins |
| Anisco, Jannah Gift | 12/26/2025 | 1:41 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected |
| Bondoc, John Karl Ric | 12/19/2025 | 8:23 AM | 8:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to Click anything, while customer is on the line. Only options is to do hard reset after providing assurance to the customer. |
| Tolentino, Realyn | 12/26/2025 | 1:44 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA |
| Caballero, Reto | 12/19/2025 | 8:11 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. kicked out from citrix. no audio, citrix takes a little while to load, |
| Diaz, Jessirie | 12/19/2025 | 8:14 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. kicked out from citrix. no audio, citrix takes a little while to load, I tried to pulled up different citrix. |
| Tuyay, Shantal | 12/26/2025 | 11:38 AM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Generale, Lieza | 12/22/2025 | 4:26 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 12/23/2025 | 2:59 AM | 3:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ordines, Kent Lester | 12/26/2025 | 11:31 PM | 11:41 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Ambrosio, Mica | 12/26/2025 | 1:43 AM | 1:47 AM | Avaya Issue - Freeze | <5mins |
| Diaz, Jessirie | 12/23/2025 | 3:12 AM | 3:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Abanco, Nina May | 12/26/2025 | 11:53 PM | 11:55 PM | Avaya Issue - Freeze | NA |
| Murillo, Vanessa | 12/26/2025 | 11:41 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bondoc, John Karl Ric | 12/23/2025 | 3:13 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to click anything. only restart is the options to trackback all tools |
| Cadorna, Diomelyn Jane | 12/26/2025 | 12:06 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Generale, Lieza | 12/23/2025 | 4:10 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from citrix |
| Procalla, Vincent Albert | 12/26/2025 | 1:46 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Sanguillosa, Rhea | 12/26/2025 | 12:39 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ocumas, Christine | 12/23/2025 | 4:11 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected // Citrix froze // kicked out of citrix |
| Potato, GBhe | 12/26/2025 | 12:44 AM | 12:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Zubiaga, Trimuel | 12/26/2025 | 12:45 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Abanco, Nina May | 12/26/2025 | 12:59 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Dariagan, Esequela May | 12/26/2025 | 11:53 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Down Reported and validated |
| Resurreccion, Rodel John | 12/26/2025 | 1:43 AM | 1:53 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected / was able to receive a call / Hard reset |
| Bondoc, John Karl Ric | 12/23/2025 | 7:26 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | After lunch unable to click anything. Hard reset is the only options |
| Besa, Mary Jane | 12/26/2025 | 12:46 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Santillan, Wea | 12/26/2025 | 11:51 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Down Reported and validated |
| Nedula, Cleo Mariz | 12/23/2025 | 7:27 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | VPN disconnected // kicked out to citrix // avaya disconnected while on lunch |
| Lopez, Quibec | 12/26/2025 | 12:55 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Resurreccion, Rodel John | 12/26/2025 | 2:13 AM | 2:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went error while on call | call disconnected | white PDA |
| Bermudes, James | 12/26/2025 | 1:09 AM | 1:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Diaz, Jessirie | 12/23/2025 | 7:32 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | VPN disconnected // Citrix froze // citrix dc after lunch |
| Generale, Lieza | 12/23/2025 | 8:09 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error/ citrix froze |
| Abag, Jay | 12/26/2025 | 2:28 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Iguin, Harlyn Mae | 12/26/2025 | 2:18 AM | 2:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out in citrix while on break |
| Nicodemus, Mary Joy | 12/26/2025 | 1:48 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Lubrin, Mary Gwyneth | 12/26/2025 | 1:55 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. Re-pulled up citrix the call is still ongoing but no call on the avaya. |
| Beltran, Mary Grace | 12/26/2025 | 1:36 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm citrix was disconnected while she was assisting a customer. Tm had t restart citrix however it took some time for her station to reboot |
| Deocampo, Joemar | 12/26/2025 | 1:34 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | IMS0826948 | Citrix froze and lost audio while assisting a customer | delivered ghost spiel and restarted Citrix |
| Deocampo, Joemar | 12/26/2025 | 1:34 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and lost audio while assisting a customer | delivered ghost spiel and restarted Citrix | IMS0826948 |
| Tablo, Roxann | 12/26/2025 | 1:22 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error and Citrix freeze while on call/ restart citrix | IMS0826946 |
| Futotana, Abegaell | 12/26/2025 | 12:44 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call. Need to move to the other POD due to avaya grace period. |
| Tondo, Melyn | 12/26/2025 | 1:05 AM | 1:33 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix & Avaya log out while on break |
| Batilaran, Frenzy Earl Sydney | 12/26/2025 | 12:34 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix |
| Pinalba, Reybe | 12/26/2025 | 12:34 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA went error|Kicked Out from Citrix |
| Bayhon, Katrina | 12/26/2025 | 12:33 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA went error/ VPN Disconnected |
| Besa, Josh Rainer | 12/26/2025 | 12:42 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL| CONTACT DISCONNECTED|NEED TO RE-PULL UP AVAYA AND PDA |
| Villarosa, Gerry | 12/26/2025 | 12:41 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out / Call not disconnected |
| Besa, Josh Rainer | 12/26/2025 | 8:34 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL| CONTACT DISCONNECTED|NEED TO RE-PULL UP AVAYA AND PDA |
| Torres, Maycel | 12/26/2025 | 8:34 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Call got disconnected |
| Pinalba, Reybe | 12/26/2025 | 8:34 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL|CONACT NOT DISCONNECTED|NEED TO RE-PULL UP AVAYA AND PDA |
| Atiga, Jessa | 12/26/2025 | 1:43 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, No response from the other line, Ghost spiel provided. cx can't hear my response have to exit in the citrix then tried to sign in again but then Avaye gets an error. |
| Mateo, Mary Claresse | 12/26/2025 | 8:34 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DENALI ERROR/NEED TO RE-PULL UP ALL TOOLS |
| Villarosa, Gerry | 12/26/2025 | 8:38 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL AND GOT KICKED OUT| CONTACT NOT DISCONNECTED |
| Javier, Channa | 12/26/2025 | 11:46 PM | 11:52 PM | Avaya Issue - Freeze | n/a |
| Denosta, Aprilyn | 12/26/2025 | 2:11 AM | 2:13 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tondo, Melyn | 12/26/2025 | 8:38 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix & Avaya log out while on training meeting |
| Candoleta, Janine Pearl | 12/26/2025 | 11:00 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, kick out of citrix, avaya issue |
| Declaro, Lalyn | 12/26/2025 | 11:00 PM | 11:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix and avaya disconnected after lunch |
| Labrador, Rachel | 12/26/2025 | 2:58 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | VPN Disconnected| No audio | Ghost Spiel |
| Lagumbay, Daniela Marie | 12/26/2025 | 11:56 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went error, kicked out and re pull up |
| Torres, Maycel | 12/26/2025 | 12:35 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Call got disconnected |
| Trinidad, Gio Enrico | 12/26/2025 | 12:35 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected/ Avaya Disconnected |
| Andojar, Ma Angeline | 12/26/2025 | 12:34 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA went error |
| Doroteo, Jargelyn | 12/26/2025 | 2:51 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/Call not disconnected |
| Miranda, Kyle Heaven | 12/26/2025 | 3:28 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacarro, Hanna Khate | 12/26/2025 | 3:13 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Fiecas, Peache | 12/26/2025 | 3:36 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No need for ticket |
| Zapico, Rosario | 12/26/2025 | 3:27 AM | 3:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to open citrix (AZURE) to manually pull up the account on sparks manually, then wait him to restart and stam on ready again |
| Uadan Jr, Richard | 12/26/2025 | 3:20 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error(contact not disconnected) |
| Boses, Liezel Jane | 12/26/2025 | 3:21 AM | 3:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Nepomuceno, Shenie | 12/23/2025 | 5:45 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cartujano, David | 12/22/2025 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Equinan, Jelame | 12/22/2025 | 1:54 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pagsuguiron, Rachel | 12/22/2025 | 5:48 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Claro, Maria Nel | 12/26/2025 | 1:10 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA loading. Was kicked out of citrix. |
| Dorado, Honey Mae | 12/26/2025 | 1:38 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error. Logged out of citrix. |
| Esporma, Hannah Mae | 12/22/2025 | 5:40 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Raynaldo, Patricia Joanna | 12/26/2025 | 1:45 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Was kicked out of citrix. |
| Tanuyan, Zephamor Borrish | 12/22/2025 | 5:54 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 12/22/2025 | 6:16 AM | 6:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/DENALI ERROR |
| Borbon, Jeanilee | 12/26/2025 | 2:00 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA crashed while on chat @ 1:42AM // finished contacts @2:00AM |
| Matillano, Mary Grace | 12/26/2025 | 2:29 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call || call got disconnected |
| Almasol, Shaira Rose | 12/22/2025 | 6:12 AM | 6:17 AM | Avaya Issue - Freeze | N/A |
| Alegre, Rhea May | 12/26/2025 | 2:17 AM | 2:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix. |
| Gazer, Rodel | 12/22/2025 | 5:33 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 12/22/2025 | 5:54 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cartujano, David | 12/26/2025 | 11:52 AM | 11:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ballonado, Nilrose Joy | 12/26/2025 | 3:36 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Almasol, Shaira Rose | 12/26/2025 | 12:01 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Olorosisimo, Aira | 12/26/2025 | 3:51 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Logged out of citrix, and Avaya |
| Macaculop, Chona | 12/26/2025 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Vales, Queenie Marie Jories | 12/26/2025 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Frial, Dave Lee | 12/26/2025 | 1:31 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while still in a call. |
| Zante, Chim Neo | 12/26/2025 | 3:38 AM | 3:41 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esporma, Hannah Mae | 12/26/2025 | 1:37 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 12/26/2025 | 1:34 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Equinan, Jelame | 12/26/2025 | 1:38 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pagsuguiron, Rachel | 12/26/2025 | 1:43 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 12/26/2025 | 1:41 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Berry, Jean | 12/26/2025 | 1:39 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | unresolved concern |
| Nepomuceno, Shenie | 12/26/2025 | 2:02 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cartujano, David | 12/26/2025 | 3:28 AM | 3:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Basas, Kirk Michael | 12/26/2025 | 4:08 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | teammate got kicked out from citrix. |
| Ledesma, John Patrick | 12/26/2025 | 3:54 AM | 4:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to open citrix (AZURE) to manually pull up the account on sparks manually, then wait him to restart and stamp on ready again |
| Duno, Edgar Louise | 12/26/2025 | 5:11 AM | 5:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while tm was on call denali was on error. | call got disconnected |
| Candelario, Jenesa | 12/26/2025 | 1:32 AM | 1:34 AM | Avaya Issue - Freeze | Avaya freeze/can't hear cx anymore so I initiated ghost spiel |
| Binag, Roxan Joy | 12/24/2025 | 12:57 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Pinaroyo, Rica Mae | 12/24/2025 | 1:37 AM | 1:40 AM | No Audio - PDA/ other tools still functional | Reported to: Coach Nhel |
| Abong, Lester John | 12/24/2025 | 1:44 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel |
| Tan, Mikaella Tatiana | 12/26/2025 | 4:43 AM | 5:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm had hard time in restarting citrix. Extension is being used after tm Restarted Citrix . Report to WF |
| Sy, Sidney | 12/26/2025 | 4:45 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error, Tm had to restart the station because its no longer responding VPN was restarted |
| Magallanes, Dylan Matthew | 12/26/2025 | 1:43 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/26/2025 Start Time End Time: 1:43:17 AM - 1:53:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: 2108452046271398607 Pod Number/Letter: 9-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach Tania |
| Villorente, Aira Khrystine | 12/26/2025 | 4:51 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 3RD FLOOR-Teammate Citrix Disconnected. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his tools |
| Magdaluyo, Claire Mae | 12/26/2025 | 2:41 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/26/2025 Start Time End Time: 02:41 0242 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, Cx not responding anymore endorsed for CB Account Number: 1555797692408178138 Pod Number/Letter: 10/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Tania Kaye Chua (CW) |
| Zolina, Ma Vhency Rose | 12/26/2025 | 3:23 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 03:23 AM- 03:35 AM Issue Type: Denali error while on call, kicked out of citrix Account Number: 6053189451877860981 Pod Number/Letter: 9-F Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Flotildes, Realyn | 12/26/2025 | 4:45 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/26/2025 Start Time End Time: 4:45 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change station/ Set up tools as citrix needs to be restart. Account Number: None/while on break Pod Number/Letter: 23 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: TL john and coach TK |
| Arrobang, Juliena Rose | 12/26/2025 | 5:35 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Teammate Citrix Disconnected. Teammate continued to assist the customer and after the call, she disconnected her VPN, and signed back in to her tools |
| Baranda, Patricia Ann | 12/26/2025 | 5:43 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix and PDA stamped to Error. Teammate continued to assist the customer and after the call, she disconnected her VPN, and signed back in to her tools |
| Daniel, Mark Jojit | 12/26/2025 | 5:38 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logged out/ kicked out |
| Anisco, Jannah Gift | 12/26/2025 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix, Avaya, and PDA - re-set up my tools. |
| Condez, Rea Angelika | 12/26/2025 | 5:36 AM | 5:49 AM | No Audio - PDA/ other tools still functional | 3RD FLOOR-PDA Error, AVAYA disconnected and Teammate did not have any AUDIO. She had to restart AVAYA and PDA |
| Tolentino, Realyn | 12/26/2025 | 5:44 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix / Repull-up tools / continued to assist customer | Citrix Disconnected/ Call not Disconnected |
| Albay, Alrry | 12/26/2025 | 4:53 AM | 5:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 26,2025 Start Time | End Time: 4:53 AM | 5:03 AM Issue Type: Transferred station from 9-E to 27-E Account Number: n/a Pod Number/Letter: 9-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Villas, Neca | 12/26/2025 | 1:38 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Francisco, Nikka Patricia | 12/26/2025 | 1:49 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Cx is not responding but call got disconnected. Advised the tm to endorse for callback |
| Celino, Ar Brian | 12/26/2025 | 3:28 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for a moment but the call did not disconnect |
| Isada, Ayessa | 12/26/2025 | 3:33 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Abrica, Apollo | 12/26/2025 | 1:42 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Went error. Had to restart. |
| Zolina, Ma Vhency Rose | 12/26/2025 | 5:00 AM | 5:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 26,2025 Start Time | End Time: 05:00 AM- :05:01 AM Issue Type: Denali error while on break Account Number: N/A Pod Number/Letter:26-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Tablo, Roxann | 12/25/2025 | 5:45 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Tupaz, Christian Jay | 12/26/2025 | 5:44 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch |
| Magdaluyo, Claire Mae | 12/26/2025 | 5:15 AM | 5:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/26/2025 Start Time End Time: 5:15 AM - 5:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Got logged out of Citrix after returning from break due / Denali error. Needed to set up tools again and transferred to another station with Coach Tania’s permission. Account Number: No Cx got disconnected Pod Number/Letter: 23/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palsario, Erica | 12/26/2025 | 5:43 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Manican, Joanna Len | 12/26/2025 | 5:48 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / Restarted vpn, avaya, pda and all tools |
| Rabino, Ramina | 12/26/2025 | 5:48 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / Restarted vpn, avaya, pda and all tools |
| Celino, Ar Brian | 12/26/2025 | 5:30 AM | 5:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Villorente, Aira Khrystine | 12/26/2025 | 4:51 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call 2218303742322579504. Teammate restarted PDA after the call. |
| Salgado, Bryan Steven | 12/26/2025 | 5:41 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tayco, Khevin | 12/26/2025 | 5:43 AM | 5:51 AM | Avaya Issue - Freeze | 3RD FLOOR-PDA Error, AVAYA disconnected. He had to restart AVAYA and PDA |
| Escalada, Johann Mikhail | 12/26/2025 | 3:27 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was able to resolve the issue |
| Huenda, Gracelle Ann | 12/26/2025 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Candelario, Jenesa | 12/26/2025 | 5:33 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alabe, Jason | 12/26/2025 | 5:46 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Olisco, Divine | 12/26/2025 | 5:46 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Bengan, Aicyl | 12/26/2025 | 5:52 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Rance, Clem | 12/26/2025 | 10:40 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Lubrin, Mary Gwyneth | 12/26/2025 | 5:54 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch | Citrix disconnected | IMS0826985 |
| Randoy, Jenebeth | 12/26/2025 | 5:58 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA | IMS0826987 |
| Borda, Lourgene | 12/26/2025 | 4:51 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error and Citrix kicked out while on lunch break |
| Frugalidad, Cristina | 12/26/2025 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Buala, Kristine Grace | 12/26/2025 | 1:45 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | PDA DENALLI ERROR AND CALL WAS DISCONNECTED/OUT FROM CITRIX |
| Yamson, Jhon Richard | 12/26/2025 | 5:39 AM | 6:00 AM | No Audio - PDA/ other tools still functional | Suggest endorsing the call for callback |
| Delima, John David | 12/26/2025 | 5:40 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya | had to do hard reset for tools to pull up again |
| Francisco, Patricia Ann | 12/26/2025 | 5:40 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deslate, Krezzel | 12/26/2025 | 1:49 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Celeste, Airene Mae | 12/26/2025 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | TM's citrix froze while in an active call | avaya error | assisted TM's to relaunched Denali, VPN and Avaya |
| Quinton, Quenne | 12/26/2025 | 1:54 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Algarne, Roby Jean | 12/26/2025 | 5:50 AM | 6:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised to rest for 30 mins by the clinic. |
| Floro, Claire Jacynth | 12/26/2025 | 1:52 AM | 2:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | no audio on call with two account/then PDA error |
| Liganzon, John Loren | 12/26/2025 | 5:36 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | 3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix but Customer was still active in AVAYA. Teammate continued to assist the customer but call eventually got disconnected. He relaunched VPN, AVAYA and his PDA |
| Galleno, Mark | 12/26/2025 | 5:48 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch |
| Tondo, Joshua | 12/26/2025 | 1:47 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kickout Citrix Restart all tools. |
| Acejo, Aljune Mike | 12/26/2025 | 1:52 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Cadigal, Christopher | 12/26/2025 | 5:34 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of Citrix but still connected to the cx. PDA went error |
| Lingco, Rollene | 12/26/2025 | 2:16 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Rance, Clem | 12/26/2025 | 2:40 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Peral Jr, Teodolfo | 12/26/2025 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call 5338603974020107486. PDA Error afrter call |
| Celino, Chriselle | 12/26/2025 | 5:45 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch 5:45 AM Citrix disconnected \ Kicked out from citrix while on Lunch. Having hard pulling out the Avaya and Citrix. hard restart PC. All tools disappeared. Restart tools. |
| Mayo, Emie Rose | 12/26/2025 | 1:46 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Abajar, Allysa | 12/26/2025 | 6:02 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate Citrix Froze, kicked out from Citrix but Customer was still active in AVAYA. Teammate continued to assist the customer but call eventually got disconnected. She relaunched VPN, AVAYA and her PDA |
| Deslate, Krezzel | 12/26/2025 | 5:50 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix pda error | citrix disconnected while on lunch |
| Abajar, Allysa | 12/26/2025 | 6:02 AM | 6:12 AM | Avaya Issue - Freeze | Citrix automatically logged out. Had to set up citrix again |
| Acejo, Aljune Mike | 12/26/2025 | 5:46 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze | PDA error while on lunch |
| Aniero, Mark Anthony | 12/26/2025 | 5:39 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected |
| Estrella, Joyce | 12/26/2025 | 5:41 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call. Restarted PDA |
| Cadigal, Christopher | 12/26/2025 | 5:34 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0826987—3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix but Customer was still active in AVAYA. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his PDA |
| Borda, Lourgene | 12/26/2025 | 5:51 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error and Citrix kicked out while on lunch break |
| Buala, Kristine Grace | 12/26/2025 | 5:48 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | OUT FROM CITRIX while gettiong back from luynch |
| Mayo, Emie Rose | 12/26/2025 | 5:45 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze | While on lunch |
| Quinton, Quenne | 12/26/2025 | 5:54 AM | 6:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected while on Ready / Had to repull up all tools |
| Floro, Claire Jacynth | 12/26/2025 | 5:51 AM | 6:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | about to go ready but got kicked out of Citrix right after lunch break ended. latency and took too long to |
| Olorosisimo, Aira | 12/26/2025 | 5:42 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Lingco, Rollene | 12/26/2025 | 6:17 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Dorado, Honey Mae | 12/26/2025 | 5:45 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Logged out of citrix, and avaya. |
| Tondo, Joshua | 12/26/2025 | 6:18 AM | 6:32 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System Freeze | Cx Disconnected Due To System Issue while on One on One | Kickout Citrix Restart all tools. |
| Castro, Nyl John | 12/26/2025 | 3:05 AM | 3:29 AM | Avaya Issue - Freeze | Teammate was not receiving contacts so he restarted his AVAYA. Teammate disconnected his VPN first, then signed back in. AVAYA took time to SIGN IN so we had to quit his AVAYA and relaunch it. AVAYA took time to Load. After signing back in, he was suddenly kicked out of his Citrix. teammate had to sign back in to Citrix too. |
| Rance, Clem | 12/26/2025 | 6:40 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Raynaldo, Patricia Joanna | 12/26/2025 | 5:47 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error, logged out of citrix |
| Rizalde, Marylyn | 12/26/2025 | 5:46 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | ogged out of citrix, and avaya |
| Oloroso, Mark Bryan | 12/26/2025 | 4:40 AM | 4:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Matillano, Mary Grace | 12/26/2025 | 5:46 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix While on Lunch || Had to set up |
| Cadigal, Christopher | 12/26/2025 | 5:34 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | -IMS0826987-3RD FLOOR-Teammate Citrix Froze, kicked out from Citrix but Customer was still active in AVAYA. Teammate continued to assist the customer and after the call, he disconnected his VPN, and signed back in to his PDA |
| Tan, Mikaella Tatiana | 12/26/2025 | 5:40 AM | 5:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | <5mins |
| Claro, Maria Nel | 12/26/2025 | 5:51 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error, logged out of citrix |
| Bolante, Pholla Jeve | 12/26/2025 | 5:46 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | <5mins |
| Borbon, Jeanilee | 12/26/2025 | 5:47 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error, logged out of citrix |
| Diaz, Lyka Angelique | 12/26/2025 | 5:37 AM | 5:39 AM | Avaya Issue - Freeze | <5mins |
| Arcano, Anjenette | 12/26/2025 | 5:25 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Nicodemus, Mary Joy | 12/26/2025 | 5:37 AM | 5:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix while still on call at 05:37 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 05:59 AM ISSUE: Citrix disconnected while cx is still on the line |
| Oloroso, Mark Bryan | 12/26/2025 | 6:42 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Procalla, Vincent Albert | 12/26/2025 | 5:46 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out but still connected to the cx. PDA went error |
| Deocampo, Joemar | 12/26/2025 | 5:44 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / Restarted vpn, avaya, pda and all tools |
| Abrica, Apollo | 12/26/2025 | 1:42 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch. Kicked out of citrix and had to restart and Set up again. |
| Didulo, Liezel | 12/24/2025 | 1:41 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Kicked out from Citrix. |
| Bocala, John Loyd | 12/26/2025 | 7:33 AM | 7:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACT NOT DISCONNECTED |
| Tarucan, Joede-an | 12/24/2025 | 2:56 AM | 3:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on LUNCH |
| Alegre, Rhea May | 12/26/2025 | 6:19 AM | 6:21 AM | Avaya Issue - Freeze | kicked out of citrix |
| Bajande, Jemima | 12/24/2025 | 3:37 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / citrix disconnected while on call |
| Ballonado, Nilrose Joy | 12/26/2025 | 7:35 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix, pda error |
| Chu, Kenny Lloyd | 12/24/2025 | 4:03 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | restarted tools |
| Cezar, Princess Jean | 12/24/2025 | 4:51 AM | 4:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call|| restart everything| re-pull up all tools |
| Aravejo, Shelomith | 12/24/2025 | 4:54 AM | 5:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disconnected. Restarted tools. |
| Duran, Louella | 12/26/2025 | 6:42 AM | 6:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA, Avaya, and Citrix Disconnect |
| Demandaco, Cristy | 12/24/2025 | 4:59 AM | 5:02 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze disconnected |
| Binag, Roxan Joy | 12/24/2025 | 4:58 AM | 5:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. Had to reset citrix and pull up my tools again. Avaya took so long to pull up. |
| Abong, Lester John | 12/24/2025 | 5:44 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. Had to reset citrix and pull up my tools again. Avaya took so long to pull up |
| Didulo, Liezel | 12/24/2025 | 5:43 AM | 5:52 AM | Citrix Latency - Change Citrix Server | Citrix froze while on call | Kicked out from Citrix. |
| Tuyay, Shantal | 12/26/2025 | 7:40 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze | call got disconnected |
| Pinaroyo, Rica Mae | 12/24/2025 | 5:37 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected| no audio while on call- unable to pull up citrix |
| Alcos, Jenny | 12/26/2025 | 6:51 AM | 6:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted: WF Yan avaya issue//citrix logged out//ghostspiel provided// call not disconnected |
| Ocana, Keth David | 12/26/2025 | 2:11 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arconada, Eva | 12/26/2025 | 7:38 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on OBC | kicked out from citrix |
| Catalan, Jowelyn | 12/26/2025 | 7:11 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CONTACT DISCONNECTED |
| Equinan, Jelame | 12/26/2025 | 5:39 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esporma, Hannah Mae | 12/26/2025 | 5:39 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Parreno, Mark Anthony | 12/26/2025 | 8:03 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Teammate had to restart PDA |
| Ombega, Joey | 12/24/2025 | 5:51 AM | 5:58 AM | Citrix Latency - Change Citrix Server | Kicked out of Citrix while on call |
| Tanuyan, Zephamor Borrish | 12/26/2025 | 5:35 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Unresolved concern |
| Frial, Dave Lee | 12/26/2025 | 5:31 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Virgo, Jeniebabes | 12/26/2025 | 7:48 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call , call was disconnected 1854376835105229337. Citrix was froze for minutes then after some time received a error message in the screen "citrix has been lost" , then kicked out from Citrix. Disconnected Avaya so no call entered. Tried to relog in but was kicked out and was routed to restart Citrix. Click restart, then login, repull up all tools, fix the tracker being loading. Login to Avaya and pull up PDA. Request call back for this contact. |
| Pagsuguiron, Rachel | 12/26/2025 | 5:45 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 12/26/2025 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ore, Francis Riel | 12/26/2025 | 4:57 AM | 5:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/26/2025 Start Time End Time: 4:57 AM - 5:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change station/ Set up tools as citrix needs to be restart. Account Number: no account number Pod Number/Letter: 10 D Production Floor: 5 VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alojado, Geoven | 12/26/2025 | 8:09 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze/avaya disconnected / call disconnected/ repull up tools |
| Almasol, Shaira Rose | 12/26/2025 | 5:48 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Magallanes, Dylan Matthew | 12/26/2025 | 4:53 AM | 5:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/26/2025 Start Time End Time: 4:53:16 AM - 5:10:28 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change station/ Set up tools as citrix needs to be restart. Account Number: no account number Pod Number/Letter: 24 G Production Floor: 5 VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 12/26/2025 | 4:48 AM | 5:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/26/2025 Start Time End Time: 4:48 AM - 5:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change station/ Set up tools as citrix needs to be restart. Account Number: None/while on break Pod Number/Letter: 23 - E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: TL john and coach TK |
| Berry, Jean | 12/26/2025 | 5:40 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unresolved concern| Pay in 4 inquiries General. |
| Nepomuceno, Shenie | 12/26/2025 | 6:03 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bordan, Rielyn Mae | 12/26/2025 | 8:00 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out | call got disconnected - restarted |
| Tamagos, Geremy Luke | 12/26/2025 | 1:58 AM | 2:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ombega, Joey | 12/26/2025 | 12:28 AM | 12:38 PM | Avaya Issue - Freeze | Reported to: WF May Ann |
| Delos Santos, Hubert Clifford | 12/26/2025 | 8:14 AM | 8:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and logged out kick out reup all tools informed |
| Visto, Josellel | 12/26/2025 | 4:41 AM | 5:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 26,2025 Start Time | End Time: 04:41 am- 5:03 AM Issue Type: change station after lunch Account Number: N/A Pod Number/Letter: 28-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Olivas, Johanna | 12/26/2025 | 5:15 AM | 5:23 PM | Citrix Latency - Change Citrix Server | Assist to log in and repull up the tools and have it stamp on ready right away |
| Viejo, Jerilee | 12/26/2025 | 7:30 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ Avaya error/ Cx not disconnected |
| Ore, Francis Riel | 12/26/2025 | 3:34 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 03:34 AM- 03:56 AM Issue Type: kicked out of citrix | needs to set up again Account Number: 5331639598952742274 Pod Number/Letter: 9-F Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Frugalidad, Cristina | 12/26/2025 | 1:42 AM | 1:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to open citrix (AZURE) to manually pull up the account on sparks manually, then wait him to restart and stamp on ready again |
| Dasig, Joshua | 12/26/2025 | 2:14 AM | 2:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 2:14 AM | 2:36 AM Issue Type: Citrix froze after pulling up the citrix the citrix froze again. Account Number: N/A Pod Number/Letter: 3-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Badillo, Bernard Luis | 12/26/2025 | 5:38 AM | 5:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to open citrix (AZURE) to manually pull up the account on sparks manually, then wait him to restart and stamp on ready again |
| Viejo, Jerilee | 12/26/2025 | 8:21 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error - restarted PDA |
| Dela Sada, Michaela | 12/26/2025 | 12:30 AM | 1:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: WF May Ann |
| Francisco, Nikka Patricia | 12/26/2025 | 5:50 AM | 6:00 AM | Avaya Issue - Freeze | Avaya and Citrix froze within a few minutes then it automatically kicked out. Can't hear cx so I initiated ghost spiel. Had to reset-up avaya, citrix, and tools. |
| Tarucan, Joede-an | 12/26/2025 | 3:20 AM | 3:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF May Ann |
| Villas, Neca | 12/26/2025 | 5:38 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. And Assisting the Cx without tools and then after a minute there is no response on the other line Call got disconnected |
| Pinaroyo, Rica Mae | 12/26/2025 | 4:04 AM | 4:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Nhel |
| Hermosisima, Zacharie James | 12/26/2025 | 8:23 AM | 8:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out kick out reup all tools |
| Didulo, Liezel | 12/26/2025 | 4:01 AM | 4:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Espejo, Renalyn | 12/26/2025 | 8:17 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out kick out reup all tools |
| Escalada, Johann Mikhail | 12/26/2025 | 7:29 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error and citrix quit during lunch |
| Abong, Lester John | 12/26/2025 | 4:10 AM | 4:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel |
| Dela Cruz, Mary Joy | 12/26/2025 | 7:50 AM | 7:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | :citrix froze and logged out/avaya disconnected/pda denali error/ |
| Gamlanga, Christine Grace | 12/26/2025 | 1:39 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 1:39 AM - 1:56 AM Issue Type: citrix froze but customer still on the line had to assist and reopened citrix while not connected to pda. Account Number: 5616234204669507092 Pod Number/Letter: 3-A Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Baure, Nika Jeane | 12/26/2025 | 7:12 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | MS0826977 |
| Demandaco, Cristy | 12/26/2025 | 4:01 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: coach bryan |
| Flotildes, Realyn | 12/26/2025 | 1:58 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/26/2025 Start Time End Time: 1:58 AM - 2:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout. restarted all tools/ call was not disconnected. receive two calls while citrix was on logout but no account number showing when sparks was pulled up again. Account Number: 2095733939940467539 Pod Number/Letter: 10 - E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach Tania |
| Celino, Ar Brian | 12/26/2025 | 7:32 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out during lunch . |
| Ortiz, Arian Mae | 12/22/2025 | 4:27 AM | 4:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected/Unable to un hold the customer/Need to close and re-pull up my Avaya |
| Isada, Ayessa | 12/26/2025 | 7:35 AM | 7:50 AM | Avaya Issue - Freeze | Hard reset because Citrix, Avaya & PDA disconnected, need to start over to set up. |
| Visto, Josellel | 12/26/2025 | 1:35 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 1:35 AM | 2:00 AM Issue Type: Citrix froze and disconnected while cx is on the line/need to restart citrix/ resolve contact Account Number: 5591648917583526385 Pod Number/Letter: 3-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK and wf mollie |
| Alayon, Alyn Joy | 12/26/2025 | 4:12 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Varcas, Shennar | 12/22/2025 | 4:37 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Kickout call not disconnected |
| Tarucan, Joede-an | 12/26/2025 | 4:15 AM | 4:20 AM | No Audio - PDA/ other tools still functional | N/A |
| Dasig, Joshua | 12/26/2025 | 4:59 AM | 5:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 26,2025 Start Time | End Time: 4:59 AM | 5:25 AM Issue Type: Change Station after break | resetcitrix | need to repull up all the tools. Account Number: N/A Pod Number/Letter: 3-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Alayon, Alyn Joy | 12/26/2025 | 4:26 AM | 4:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Bajande, Jemima | 12/26/2025 | 4:40 AM | 4:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bueno, Patricia Nicole | 12/26/2025 | 4:48 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Osano, Jhenaline | 12/26/2025 | 1:47 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected contact got disconnected |
| Alayon, Alyn Joy | 12/26/2025 | 4:38 AM | 4:50 AM | Citrix Latency - Change Citrix Server | Reported to: Coach Melissa Legaspi and WF May Ann |
| Beluso, Jhenice | 12/26/2025 | 4:52 AM | 4:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Sada, Michaela | 12/26/2025 | 4:44 AM | 4:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aravejo, Shelomith | 12/26/2025 | 5:37 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zante, Chim Neo | 12/26/2025 | 1:51 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ombega, Joey | 12/26/2025 | 3:27 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Fajardo, Jayshell | 12/26/2025 | 4:08 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Sada, Michaela | 12/26/2025 | 7:34 AM | 7:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Azarraga V, Joselito | 12/26/2025 | 1:42 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze | VPN & Avaya did not disconnect | No contact Disconnected | Pending logout while finishing Chat contact | |
| Flotildes, Realyn | 12/26/2025 | 6:10 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/26/2025 Start Time End Time: 6:10 AM - 6:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected but no valid response heard from cx after the citrix logout. almost 16 mins on the line with cx. Account Number: 1474105312866130208 Pod Number/Letter: 23 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK |
| Azarraga V, Joselito | 12/26/2025 | 4:45 AM | 4:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Switched Station || Citrix did not initiate and had to restart || |
| Hermosisima, Maria Finah | 12/26/2025 | 4:50 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | change pods while on break |
| Gamlanga, Christine Grace | 12/26/2025 | 4:47 AM | 5:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 26,2025 Start Time | End Time: 4:47 AM – 5:06AM Issue Type: while on break had to move station from 3-A to 27-B / citrix was not mirrored had to pull the tools again. Account Number: n/a Pod Number/Letter: 27-B Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Albay, Alrry | 12/26/2025 | 8:45 AM | 8:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 8:45 AM | 8:56 AM Issue Type: Citrix froze; kicked out//call not disconnected but no audio Account Number: 1820443011429648542 Pod Number/Letter: 27-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Denosta, Aprilyn | 12/26/2025 | 5:21 AM | 5:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error |
| Atiga, Jessa | 12/26/2025 | 5:45 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Brinosa, Ma Lourdes | 12/26/2025 | 4:50 AM | 4:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out from Citrix while on lunch | needed to change station |
| Bunol, Alvin Joshua | 12/26/2025 | 5:42 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 12/26/2025 | 5:46 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/26/2025 | 5:50 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Error while still on call, after consult Citrix was disconnected, had to restart and pull up tools |
| Miranda, Kyle Heaven | 12/26/2025 | 7:27 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error while on lunch had to restart Avaya and the PDA since it's loading for a while |
| Javier, Channa | 12/26/2025 | 3:47 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Call got disconnected |
| Esportuno, John Paul | 12/26/2025 | 5:31 AM | 5:50 AM | Citrix Latency - Change Citrix Server | Citrix froze then kickout, needs to restart and pull up all the resources needed. I was able to resolve Cx concern before disconnecting the call. In pulling up all the necessarry tools, avaya is not working for me to dial so force to reopen which it takes time. |
| Barrera, Bonnie Andrew | 12/26/2025 | 7:41 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and call also disconnected. |
| Labrador, Rachel | 12/26/2025 | 7:00 AM | 7:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected | VPN Disconnected| |
| Dizon, Arnel | 12/26/2025 | 8:45 AM | 8:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Request to log out, Restart Denali/Avaya, Cant Transfer contacts |
| Boses, Liezel Jane | 12/26/2025 | 5:50 AM | 6:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA turned white |
| Juarez, Andrei | 12/26/2025 | 8:57 AM | 9:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for 3 minutes before getting disconnected. Assisted CX for quite a while before CX became unresponsive. Tried to sign back to Avaya but had a problem logging in that's why TM had to restart his Avaya as well. |
| Uadan Jr, Richard | 12/26/2025 | 7:56 AM | 8:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA disconnect/Citrix disconnect when logging in to denali, error stated that it's login to a different device. |
| Alayon, Alexander Paul | 12/26/2025 | 4:03 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected WHILE ON BREAK. HAD A HARD RESET, AND AVAYA TOOK A WHILE TO PULL UP |
| Valenzuela, Keziah Mae | 12/26/2025 | 8:28 AM | 8:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA disconnect/Citrix disconnect/No response after sysdown/Ghost spiel provided |
| Torre, Kin Bryan | 12/26/2025 | 4:17 AM | 4:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break need to set up again. Citrix took a while to load up. |
| Magbanua, Ailyn | 12/26/2025 | 4:26 AM | 4:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Catalan, Jowelyn | 12/26/2025 | 8:02 AM | 8:05 AM | No Audio - PDA/ other tools still functional | PDA ERROR |
| Iguin, Harlyn Mae | 12/26/2025 | 4:19 AM | 4:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail. |
| Dela Cruz, Dongie | 12/10/2025 | 9:05 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Freeze and then error while avail |
| Alayon, Alexander Paul | 12/26/2025 | 7:40 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch |
| Denosta, Aprilyn | 12/26/2025 | 9:22 AM | 9:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Doroteo, Jargelyn | 12/26/2025 | 7:00 AM | 7:05 AM | No Audio - PDA/ other tools still functional | PDA disconnect/Citrix disconnect/No response after sysdown/Ghost spiel provided |
| Cordova, Jayvin | 12/26/2025 | 7:09 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED/CONTACT DISCONNECTED |
| Magbanua, Ailyn | 12/26/2025 | 8:14 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call not disconnected. |
| Matutina, Jovilyn | 12/02/2025 | 9:34 AM | 9:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacarro, Hanna Khate | 12/26/2025 | 7:18 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logout |
| Zolina, Ma Vhency Rose | 12/26/2025 | 9:03 AM | 9:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 09:03AM- :09:18 AM Issue Type: Kicked out of citrix while on call, no response from the cx, need to pull up tools. Account Number: 1264358192906034516 Pod Number/Letter:26-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Degala, Jeanette | 12/26/2025 | 6:43 AM | 7:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix logout assisted by WF Allan, no ticket was provided. |
| Dizon, Arnel | 12/05/2025 | 9:43 AM | 9:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Joshua | 12/26/2025 | 9:02 AM | 9:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 26,2025 Start Time | End Time: 9:02 AM | 9:20 AM Issue Type: Citrix froze while on call | Kicked out to citrix | cx not responding | ghost call Account Number: 1828071264477509273 Pod Number/Letter: 27-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Resurreccion, Rodel John | 12/26/2025 | 9:29 AM | 9:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | Call was not immediately disconnected. |
| Atiga, Jessa | 12/26/2025 | 9:46 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call disconnected, ghost spiel |
| Zante, Chim Neo | 12/26/2025 | 9:50 AM | 9:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error |
| Julian, Kristine Rose | 12/26/2025 | 9:55 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/26/2025 | 9:33 AM | 9:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , call got disconnected *1808317684374288194 |
| Esteban, Janelle | 12/26/2025 | 4:15 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esteban, Janelle | 12/04/2025 | 7:26 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Arconada, Eva | 12/26/2025 | 7:38 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on OBC |
| Arroyo, Jevine France | 12/26/2025 | 7:38 AM | 7:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix-PDA Disconnected-Froze- CONTACTS NOT DISCONNECTED. |
| Casimero, Ma Jonaville | 12/26/2025 | 4:46 AM | 4:56 AM | Citrix Latency - Change Citrix Server | Change station to 24-C |
| Vista, Bernie | 12/26/2025 | 4:45 AM | 4:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix kicked out while on lunch l tm having issue getting in on citrix l needs to restart citrix tm needs to pull up all tools before going on ready l |
| Virgo, Jeniebabes | 12/26/2025 | 4:54 AM | 5:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Change Station after lunch. Tried to relog in but was rerouted to restart citrix. Relog in again to citrix and avaya, repull up all tools, trackers keeps on loading, fix the issue again to pull up all trackers. Then pull up PDA and stamp on ready. Over lunch |
| Discutido, Karen Grace | 12/26/2025 | 4:48 AM | 4:52 AM | Citrix Latency - Change Citrix Server | Change POD station from 4-F to 19-C |
| Lariza, Angelica | 12/26/2025 | 4:42 AM | 4:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Need to change POD, re pulled all tools |
| Esparagoza, Shiela Mae | 12/26/2025 | 4:46 AM | 4:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze, avaya error while on lunch. Had to change PC 20-D. |
| Duabe, Danica Faye | 12/26/2025 | 4:45 AM | 4:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | changed station from 12-E to 20-A during LUNCH. PDA error @ 04:45 AM while setting up. Re-set up tools. |
| Aman, Justine Carl | 12/26/2025 | 5:44 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze, Citrix kicked out while on lunch. Had to restart Citrix to be able to login. Set up everything again from the start. |
| Virgo, Jeniebabes | 12/26/2025 | 1:52 AM | 2:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call. Ghost spiel provided, call was disconnected 2042945786874708387. Citrix is froze, disconnect Avaya so no call entered while having system issue. Citrix froze longer time. Was able to login to citrix, Delayed in pulling up Avaya and PDA. |
| Cabantugan, Herjie | 12/27/2025 | 1:20 PM | 1:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Need to change station, citrix got disconnected and need to repull up everything. |
| Practisala, Pearly Ann | 12/26/2025 | 7:34 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COach Sheeva |
| Llegue, Bench Rhamsey | 12/26/2025 | 9:11 PM | 9:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Francisco, Pauline Joy | 12/26/2025 | 11:04 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Practisala, Pearly Ann | 12/26/2025 | 11:36 PM | 12:05 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: COach Sheeva |
| Esparagoza, Shiela Mae | 12/26/2025 | 12:13 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Visited tm's station while encountering system issue and can confirm this really happened. |
| Villanueva, Gerlyn | 12/26/2025 | 3:02 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Visited tm's station while encountering system issue and can confirm this really happened. |
| Briones, Lorrie Miles | 12/26/2025 | 11:40 PM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH SHEEVA |
| Patron, Precious Kaye | 12/26/2025 | 12:18 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 12/26/2025 | 11:25 PM | 12:05 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Sheeva |
| Begaso, Jestine Marie | 12/27/2025 | 5:00 PM | 5:08 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 12/27/2025 | 5:20 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Obalo, Allen Carl | 12/27/2025 | 4:47 PM | 4:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error citrix freeze |
| Ofalla, Louis Kenneth | 12/27/2025 | 4:46 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error citrix freeze while on ready. citrix keeps on going out and needed to restart citrix and it took a long time to load |
| Arbis, Klarenz | 12/27/2025 | 5:22 PM | 5:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error citrix freeze while on billable training |
| Ang, Princess | 12/27/2025 | 5:12 PM | 5:14 PM | No Audio - PDA/ other tools still functional | Cx can't hear me on there end | Restart PDA |
| Dasig, Symon John | 12/27/2025 | 5:53 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/27/2025 | 6:31 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Ponsaran, Girlie | 12/27/2025 | 5:00 PM | 5:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to go on ready on time, but had stamped in bio 15 minutes prior the shift. |
| Durana, Alysa Charamae | 12/27/2025 | 5:32 PM | 6:26 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze while on lunch, Citrix disconnect have to restart and set up again |
| Durana, Alysa Charamae | 12/26/2025 | 11:35 PM | 12:34 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnect while on TM, have to pull and PDA error |
| Durana, Alysa Charamae | 12/27/2025 | 5:32 PM | 6:26 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze while on lunch, Citrix disconnect have to restart and set up again |
| Ponsaran, Girlie | 12/27/2025 | 7:58 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Benitez, Dan Bryan | 12/27/2025 | 7:31 PM | 7:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, pda error while on call |
| Dapilaga, Thea Faith | 12/27/2025 | 7:25 PM | 7:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, pda error while on chat |
| Altamia, Margie Ann | 12/27/2025 | 7:46 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on chat, citrix froze, kicked our to citrixand avaya disconnected, need to restart citrix |
| Ang, Princess | 12/27/2025 | 7:55 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on ready | call disconnected | needs to restart citrix to login back and pullup tools again |
| Bautista, Demmeth | 12/27/2025 | 8:11 PM | 8:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out by Citrix but still able to assist the cx. |
| Salvador, KC | 12/27/2025 | 6:56 PM | 7:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/27/2025 | 8:32 PM | 8:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Abag, Jay | 12/27/2025 | 8:30 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 12/27/2025 | 8:36 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Baldisimo, Krishna Joy | 12/27/2025 | 8:27 PM | 8:30 PM | No Audio - PDA/ other tools still functional | Audio issue |
| Dapilaga, Thea Faith | 12/27/2025 | 8:30 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | kicked out | need to restart and re pull up all tools again |
| Gonzales, Jovelyn | 12/27/2025 | 8:37 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dela Cruz, Juhanah | 12/27/2025 | 8:05 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zulieta, Vanessa | 12/27/2025 | 8:34 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Gamuzaran, Jhodeth-Ann | 12/27/2025 | 8:49 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. need to restart PDA |
| Aguilar, Reyla Jean | 12/27/2025 | 7:54 PM | 7:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Pending logout to resolve messaging contacts first as there are incoming calls at the same time. |
| Begaso, Jestine Marie | 12/27/2025 | 8:58 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/27/2025 | 8:34 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Jalocon, Marites | 12/27/2025 | 8:11 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected|| call was not Dc need to finish before restart AVYA, Denali and re pull up tools. |
| Biclar, Andreia Sacci | 12/27/2025 | 9:22 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lopez, Jean | 12/27/2025 | 8:39 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dasig, Symon John | 12/27/2025 | 9:40 PM | 9:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Alkonga, Abigail | 12/27/2025 | 8:02 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer until he/she goes on ready |
| Franco, Doreen | 12/27/2025 | 8:41 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 12/27/2025 | 9:55 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dasig, Symon John | 12/27/2025 | 9:55 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/27/2025 | 10:33 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Randoy, Jenebeth | 12/27/2025 | 10:02 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA went error while on ready | Restarted Avaya and PDA |
| Bernas, John Vincent | 12/27/2025 | 5:47 PM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | while on chat, citrix disconnected after freezing. contact disconnected |
| Martus, Feleah Mae | 12/27/2025 | 7:40 PM | 7:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Denali error while on break |
| Paulo, Pauline | 12/27/2025 | 7:46 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error while on chat / chat not disconnected |
| Dangan, Jade | 12/27/2025 | 4:58 PM | 5:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Alejandro, Crisnavel | 12/27/2025 | 7:46 PM | 7:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Denali error while on break |
| Patron, Precious Kaye | 12/27/2025 | 7:01 PM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Barroa, Cyrene | 12/27/2025 | 7:49 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and PDA Denali error while on call |
| Valsote, Shaira | 12/27/2025 | 7:43 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Denali error. |
| Dangan, Jade | 12/27/2025 | 9:00 PM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Patron, Precious Kaye | 12/27/2025 | 11:01 PM | 11:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Borda, Ginalyn | 12/27/2025 | 7:51 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | while on call, citrix disconnected after freezing. contact disconnected and offered a call back instead. Need to re pull up all tools . |
| Habulan, Nicole | 12/27/2025 | 8:00 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while o n call/ contact disconnected |
| Gan, Mikael Van | 12/27/2025 | 7:56 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix forze while on call and the call has been disconnetced and got kicked out form citrix so I had to restart everything again |
| Yap, Alleiah Kaye | 12/27/2025 | 7:57 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix forze while on call and the call has been disconnetced and got kicked out form citrix so I had to restart everything again |
| Hiasa, Angel | 12/27/2025 | 7:38 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error Citrix freeze while on ready |
| Obafial, Mark Gyzzynn | 12/27/2025 | 8:20 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Ponsaran, Andrea Kaye | 12/27/2025 | 7:34 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error citrix freeze while on ready |
| Bernas, John Vincent | 12/27/2025 | 9:37 PM | 9:40 PM | Citrix Froze - CONTACTS DISCONNECTED | while on chat, citrix froze, outbound disconnected |
| Bacas, Maxine Rose | 12/27/2025 | 7:38 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Bilbao, Kryztelle Faith | 12/27/2025 | 7:38 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze logout while on ready livechat messaging; PDA error tag |
| Altamia, Margie Ann | 12/27/2025 | 7:46 PM | 8:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | while on chat, citrix froze, kicked our to citrixand avaya disconnected, need to restart citrix |
| Llegue, Bench Rhamsey | 12/27/2025 | 7:50 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Arbis, Klarenz | 12/27/2025 | 9:23 PM | 9:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya disconnected while on billable training |
| Briones, Lorrie Miles | 12/27/2025 | 7:41 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF MOLLIE |
| Bilbao, Kryztelle Faith | 12/27/2025 | 10:00 PM | 10:04 PM | Citrix Froze - CONTACTS DISCONNECTED | 5608920497135112347 |
| Francisco, Pauline Joy | 12/23/2025 | 7:50 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Practisala, Pearly Ann | 12/27/2025 | 7:39 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: WF MOLLIE |
| Bacas, Maxine Rose | 12/27/2025 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF MOLLIE |
| Espineda, Janine Nicole | 12/27/2025 | 7:38 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze, PDA error while on call / AVAYA freeze and need to restart |
| Flores, Alvie Joy | 12/27/2025 | 6:16 PM | 6:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze while cx on the other line kick out from Citrix call was disconnected need to login to Citrix and pull up VPN and Avaya to login and pull up tools again and stamp lunch |
| Espineda, Janine Nicole | 12/27/2025 | 11:37 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / kicked out of citrix while on call / hard reset |
| Bautista, Demmeth | 12/27/2025 | 11:46 PM | 11:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Pda error while on break |
| Cahilig, Raven Roe | 12/27/2025 | 7:39 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze and disconnected at 7:39 PM while still have an active call in Avaya, call been resolved and after the call I had to disconnect the VPN so I can pull up Denali and get on ready |
| Gamuzaran, Jhodeth-Ann | 12/27/2025 | 11:42 PM | 11:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | need to logout since there is no option to transfer the call to the other department. need to restart PDA |
| Guevara, Prince Carl | 12/27/2025 | 12:00 PM | 12:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down during billable training. Citrix logged out |
| Ponsaran, Girlie | 12/27/2025 | 12:09 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diama, Joana Marie | 12/27/2025 | 8:05 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze while on a call, and VPN disconnected and reconnected after few moments. The call was disconnected, but Avaya needed to be repulled up before I can sign in again. Avaya took few minutes to pull up, and I able to sign in and stamped to ready right away. |
| Balberona, Ryah Mae | 12/27/2025 | 10:10 PM | 10:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Rubio, Mary Ann | 12/27/2025 | 8:12 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze while on a call, and VPN disconnected and reconnected after few moments. The call was disconnected. Need to repulled up AVAYA and PDA to re login. |
| Navarra, Danelyn | 12/27/2025 | 8:19 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid /Citrix froze while on ready. Restart VPN, relog into Avaya & PDA then stamp on ready. |
| Benitez, Dan Bryan | 12/27/2025 | 11:37 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Andrade, Yvonie | 12/27/2025 | 8:38 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid /Citrix froze while on the call. After minutes, the audio came back but I can no longer click on my tools and when I tried to sign in on Avaya, it is not working. Had to pull up Avaya and log in again and stamp on ready. |
| Valsote, Shaira | 12/27/2025 | 11:47 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kicked out on citrix. restarted citrix and re-pulled up tools. |
| Alkonga, Abigail | 12/27/2025 | 11:31 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Franco, Doreen | 12/27/2025 | 11:21 PM | 11:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baldisimo, Krishna Joy | 12/27/2025 | 11:36 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Briones, Lorrie Miles | 12/27/2025 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Sobredo, Mark Bryan | 12/27/2025 | 8:44 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up and had to restart PC and Citrix to be able to pull up Avaya Succesfully |
| Aguilar, Reyla Jean | 12/27/2025 | 11:38 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Detorio, Mc Varry | 12/27/2025 | 11:48 PM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Acevedo, Maria Therese Anne | 12/27/2025 | 8:23 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / while on call - Citrix froze and was disconnected from Citrix. YubiKey needed to re-login and all tools were disconnected also thus needed to set up from the beginning. |
| Practisala, Pearly Ann | 12/27/2025 | 11:43 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: WF MOLLIE |
| Diocena, Karl Vincent | 12/27/2025 | 9:47 PM | 9:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Valid// While on break, the Citrix froze and VPN disconnected | call got dc | had to restart VPN and relog in in on Avaya and Denali |
| Barrios, Michael | 12/27/2025 | 12:23 AM | 12:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF MOLLIE |
| Flores, Angelica | 12/27/2025 | 10:17 PM | 10:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Francisco, Pauline Joy | 12/27/2025 | 11:47 PM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Sheeva |
| Alovera, Rosalie | 12/27/2025 | 11:10 PM | 11:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Llegue, Bench Rhamsey | 12/27/2025 | 12:00 AM | 12:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Sheeva |
| Cahilig, Raven Roe | 12/27/2025 | 11:36 PM | 11:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze and disconnected while on avail, VPN disconnected but waited to reconnect and dialed. PDA went on error so had to dial again to stamp on ready |
| Gan, Mikael Van | 12/27/2025 | 11:54 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call and the call has been disconnected and got kicked out form citrix so I had to restart everything again |
| Flores, Angelica | 12/27/2025 | 11:36 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / KICK OUT FROM Citrix while cx on the other line Denali error afterwards need to restart and set up tools again login to Avaya and VPN |
| Alejandro, Crisnavel | 12/27/2025 | 11:53 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS/ CITRIX DISCONNECTED |
| Dimo, Charisse | 12/27/2025 | 11:40 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // Citrix froze and disconnected while assisting CX VPN disconnected kickout by Citrix, repull up Citrix Avaya and go on ready. |
| Martus, Feleah Mae | 12/27/2025 | 11:42 PM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Was kicked out from citrix and had to restart it and reset-up tools. |
| Duatin, Marbee Darryl | 12/27/2025 | 12:00 AM | 12:07 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Valid |
| Borda, Ginalyn | 12/27/2025 | 11:58 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call, citrix disconnected after freezing. Contact disconnected and offered a call back instead. Need to re pull up PDA , and all tools . |
| Arandez, Christian Van | 12/27/2025 | 7:58 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // Citrix freeze and kicked out | need to pull up tools after pulling up Citrix since I can't go back to the previous page where all of the tools are currently pulled up before using VPN and Avaya to access Denali to get ready. |
| Diocena, Karl Vincent | 12/27/2025 | 5:39 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Barroa, Cyrene | 12/27/2025 | 11:51 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call /on hold and the call has been disconnected and got kicked out from citrix so all the tools reset |
| Altamia, Margie Ann | 12/27/2025 | 12:13 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on ready kick out to citrix, need to restart citrix, reboot pc and change pc since 'im unable to connect with avaya and citrix |
| Jalocon, Marites | 12/27/2025 | 12:23 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid /Avaya disconnected and Denali error while on break. Need to repull up Avaya and Denali |
| Dapilaga, Thea Faith | 12/27/2025 | 12:32 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on ready | kicked out | need to restart and re pull up all tools |
| Habulan, Nicole | 12/27/2025 | 11:58 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out Citrix while on chat/ contact disconnected/Citrix disconnected and had to re pull up tools |
| Navarra, Danelyn | 12/27/2025 | 12:19 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on call, after that call disconnected and another call got in | ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Paulo, Pauline | 12/27/2025 | 11:47 PM | 12:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error while on call / call not disconnected answer the call outside citrix/ endorse for a callback / kick out in citrix |
| Rubio, Mary Ann | 12/27/2025 | 12:27 AM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid // While on call, the Citrix froze and disconnected | had to restart Citrix and re pull up tools to re login |
| Barrera, Kate Angeline | 12/27/2025 | 12:34 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Kickout of CITRIX | Restart CITRIX and repull up all tools |
| Raymundo, Pamela | 12/27/2025 | 12:35 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid/ When I get back my Citrix has been disconnected and Avaya due to Sydown, What I did was I log in on my VPN and on my Citrix however the Citrix keep on restarting for about 3 minutes, tried to log in also on my Avaya unfortunately same as my Citrix it wasn't working, What I did was I pulled up the Avaya fix so I was able to log in successfully. |
| Acevedo, Maria Therese Anne | 12/27/2025 | 12:30 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / while on call - Citrix froze and was disconnected from Citrix. YubiKey needed to re-login and all tools were disconnected also thus needed to set up from the beginning. |
| Daniel, Mark Jojit | 12/28/2025 | 12:43 AM | 12:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Loading PDA after Break |
| Diama, Joana Marie | 12/27/2025 | 12:06 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Diama, Joana Marie | 12/27/2025 | 12:06 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Andrade, Yvonie | 12/27/2025 | 12:40 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Was on call when the Citrix froze. When it came back, there's no audio on the call. had to log in again and stamp on ready. |
| Abag, Jay | 12/27/2025 | 12:38 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 12/27/2025 | 12:46 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sobredo, Mark Bryan | 12/27/2025 | 12:49 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Alovera, Rosalie | 12/27/2025 | 7:03 PM | 7:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Yap, Alleiah Kaye | 12/27/2025 | 12:00 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and no audio, and audio came back then citrix disconnected. call was not disconnected and cx is still on the line for 15-20 mins. I tried to enter to citrix but I still cannot, so I endorsed for a call back and restarted everything and avaya is not pulling up for so long. and restarted citrix and repull up tools after |
| Franco, Doreen | 12/27/2025 | 12:35 AM | 12:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Floro, Claire Jacynth | 12/27/2025 | 1:09 AM | 1:14 AM | No Audio - PDA/ other tools still functional | No audio while on call |
| Lopez, Jean | 12/27/2025 | 12:55 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | I agree this is valid. |
| Buala, Kristine Grace | 12/27/2025 | 1:10 AM | 1:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA DENALLI WENT WHITE |
| Gamuzaran, Jhodeth-Ann | 12/27/2025 | 12:50 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Lubrin, Mary Gwyneth | 12/27/2025 | 12:34 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line and delivered ghost spiel. Restarted tools |
| Dangan, Jade | 12/27/2025 | 12:57 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva |
| Gonzales, Jovelyn | 12/27/2025 | 12:59 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | I agree this is valid. |
| Deocampo, Joemar | 12/27/2025 | 12:37 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze tools not functioning and can't hear cx on the line/ |
| Randoy, Jenebeth | 12/27/2025 | 11:25 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC goes black and kicked me out of Citrix, contact NOT disconnected | pulled up other Citrix and finished call without PDA | Restarted ALL tools including PDA and Avaya |
| Obafial, Mark Gyzzynn | 12/27/2025 | 12:35 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Galleno, Mark | 12/27/2025 | 12:57 AM | 1:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Was kicked out from Citrix and need to pull up and open tools again. |
| Polvorosa, Trezia Mae | 12/27/2025 | 8:55 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 12/27/2025 | 12:57 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I agree this is valid. |
| Anisco, Jannah Gift | 12/27/2025 | 1:33 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected/ PDA error. Citrix froze |
| Daniel, Mark Jojit | 12/27/2025 | 1:32 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze/PDA error call not disconnected |
| Albay, Cymon | 12/27/2025 | 1:39 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, restart avaya and PDA. |
| Manican, Joanna Len | 12/27/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Call got disconnected, restarted vpn, avaya nd pda |
| Flores, Angelica | 12/27/2025 | 5:00 PM | 5:19 PM | Citrix Froze - CONTACTS DISCONNECTED | TM was assisted by WF Mollie |
| Obafial, Mark Gyzzynn | 12/27/2025 | 12:35 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Ombega, Joey | 12/26/2025 | 7:44 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Tupaz, Christian Jay | 12/27/2025 | 1:36 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected/ Call disconnected |
| Alayon, Alyn Joy | 12/26/2025 | 7:47 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: Coach Nhel Bryan Arabia |
| Sy, Sidney | 12/26/2025 | 8:45 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Ofalla, Frank Danniel | 12/27/2025 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Avya got disconnected while on a call. TM had to reset avaya. |
| Nicodemus, Mary Joy | 12/26/2025 | 9:36 AM | 9:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | <5mins |
| Aman, Justine Carl | 12/27/2025 | 1:47 AM | 1:52 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Tuyay, Shantal | 12/27/2025 | 1:38 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on call |
| Begaso, Jestine Marie | 12/27/2025 | 12:06 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Acervo, Erika | 12/27/2025 | 12:40 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Begaso, Jestine Marie | 12/27/2025 | 1:03 AM | 1:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by TL Jesmark |
| Bolante, Pholla Jeve | 12/26/2025 | 9:42 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | <5Mins |
| Anuales, Neste Rose | 12/27/2025 | 1:03 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Accessed account to process request. |
| Candido, Rhea Mae | 12/27/2025 | 1:41 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist to restart citrix and stamp on ready right away. |
| Benid, Rose Anne | 12/27/2025 | 1:50 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Citrix got disconnected. Teammate had to restart citrix. |
| Villanueva, Gerlyn | 12/27/2025 | 1:43 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Biclar, Andreia Sacci | 12/27/2025 | 1:28 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/27/2025 | 1:03 AM | 1:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Dasig, Symon John | 12/27/2025 | 1:56 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Villorente, Aira Khrystine | 12/27/2025 | 1:43 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error while still on the call |
| Vista, Bernie | 12/27/2025 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Olandesca, Rvee Jude | 12/27/2025 | 1:48 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Avya got disconnected while on a call. TM had to reset avaya. |
| Morado, Mark | 12/27/2025 | 1:59 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Avya got disconnected while on a call. TM had to reset avaya. |
| Cobrado, Ma Cyrine | 12/27/2025 | 10:40 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX Froze, PDA denali error while engaged in a call. |
| Dayalo, Czarina Joy | 12/27/2025 | 1:51 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Avya got disconnected while on a call. TM had to reset avaya. |
| Fiolog, Crystal May | 12/27/2025 | 2:04 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and stamp on ready right away. |
| Durana, Alysa Charamae | 12/27/2025 | 1:12 AM | 1:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnect have to restart and set up again, restart Avaya |
| Billanes, Axcelle Mar | 12/27/2025 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX Froze, Cx was disconnected was not able to unhold the cx. |
| Frio, Denziel Marie | 12/27/2025 | 1:52 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 1:52 AM, Unable to hear response from CX, PDA error. Need to restart PDA |
| Osano, Jhenaline | 12/26/2025 | 9:51 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected, contact got disconnected |
| Mendoza, Julie Ann | 12/27/2025 | 1:56 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate Citrix got disconnected. Teammate had to restart citrix. |
| Colesio, Edberg | 12/27/2025 | 12:05 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | call disconnected and then teammate received another call | hard reset. |
| Iguin, Harlyn Mae | 12/27/2025 | 1:04 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected. |
| Torre, Kin Bryan | 12/27/2025 | 2:07 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, teammate's was kicked out from citrix and the call was not disconnected. |
| Demandaco, Cristy | 12/26/2025 | 8:02 AM | 8:11 AM | Avaya Issue - Freeze | Reported to: coach bryan |
| Diocena, Karl Vincent | 12/27/2025 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Flores, Angelica | 12/27/2025 | 1:18 AM | 1:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Albay, Alrry | 12/28/2025 | 1:52 AM | 2:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix session froze and logged out automatically. The call remained active but there was no audio. |
| Tuyay, Shantal | 12/27/2025 | 1:55 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out, while on a call |
| Viejo, Jerilee | 12/27/2025 | 2:47 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tolentino, Realyn | 12/27/2025 | 2:42 AM | 2:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on Call/ Call got Disconnected |
| Sanchez, Queenie Joy | 12/27/2025 | 2:54 AM | 2:55 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Abrise, Fatima | 12/27/2025 | 1:51 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Arnaiz, Leandra Mae | 12/27/2025 | 1:58 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by COach Gavin |
| Abayon, Madge | 12/27/2025 | 1:58 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Coach Gavino |
| Pulvera, Jessel Rose | 12/27/2025 | 2:09 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Coach Gavino |
| Segundine, Jofrey | 12/27/2025 | 2:30 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ got kicked. |
| Almasol, Shaira Rose | 12/27/2025 | 12:20 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | cx concern is about the INR from nov 4 transaction with ASOS 4E1165112J704053W. Submitted to callback tracker. |
| Nepomuceno, Shenie | 12/27/2025 | 1:31 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esporma, Hannah Mae | 12/27/2025 | 1:36 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Didulo, Liezel | 12/26/2025 | 8:03 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Abong, Lester John | 12/26/2025 | 8:07 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel |
| Tarucan, Joede-an | 12/26/2025 | 8:25 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Tanuyan, Zephamor Borrish | 12/27/2025 | 1:53 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Macaculop, Chona | 12/27/2025 | 1:57 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dela Sada, Michaela | 12/26/2025 | 8:16 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Albay, Cymon | 12/27/2025 | 3:29 AM | 3:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix restart |
| Cobrado, Ma Cyrine | 12/27/2025 | 2:40 AM | 3:03 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS) and stamp on ready. |
| Sanchez, Queenie Joy | 12/27/2025 | 3:57 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and stamp on ready right away. |
| Alojado, Geoven | 12/27/2025 | 3:46 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/avaya disconnected / call disconnected/PDA ERROR/ repull up tools |
| Rabino, Ramina | 12/27/2025 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and audio issue/ Call NOT disconnected |
| Escalada, Jacene Joy | 12/27/2025 | 2:59 AM | 3:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of Citrix while on lunch. Pulled up Citrix, Avaya and Denali. |
| Alayon, Alexander Paul | 12/27/2025 | 3:38 AM | 3:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Kicked out from citrix but call was not disconnected. |
| Magbanua, Ailyn | 12/27/2025 | 3:33 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. call was not disconnected |
| Dador, Louis Adrian | 12/27/2025 | 4:22 AM | 4:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate Citrix got disconnected. Teammate had to restart citrix. |
| Martinez, Jayza Mae | 12/27/2025 | 4:26 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error - call disconnected |
| Marcos, Lyka Joy | 12/27/2025 | 4:49 AM | 4:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate Avya got disconnected while on a call. TM had to reset avaya |
| Bocala, John Loyd | 12/27/2025 | 11:21 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Arroyo, Jevine France | 12/27/2025 | 12:56 AM | 1:07 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Discutido, Karen Grace | 12/27/2025 | 1:33 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | TM experienced a citrix froze and denali error while on training meeting |
| Arroyo, Jevine France | 12/27/2025 | 1:34 AM | 1:38 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | TM experienced a citrix froze and denali error while on training meeting. Unable to sign in to avaya. |
| Arconada, Eva | 12/27/2025 | 1:35 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | TM experienced a citrix froze and denali error while on training meeting |
| Azarraga V, Joselito | 12/27/2025 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Longga, Clarise | 12/27/2025 | 1:37 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Lariza, Angelica | 12/27/2025 | 1:37 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Aman, Justine Carl | 12/27/2025 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist cx then restarted Avaya and PDA |
| Randoy, Jenebeth | 12/27/2025 | 5:16 AM | 5:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Basas, Gerlyn | 12/27/2025 | 1:42 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Virgo, Jeniebabes | 12/27/2025 | 1:43 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected and another call entered. |
| Esparagoza, Shiela Mae | 12/27/2025 | 1:50 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Brinosa, Ma Lourdes | 12/27/2025 | 1:50 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Casimero, Ma Jonaville | 12/27/2025 | 3:49 AM | 4:00 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Tan, Mikaella Tatiana | 12/26/2025 | 9:36 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm was kicked out of citrix, having a hard time in restarting it and waited for the avaya to load again |
| Beltran, Mary Grace | 12/26/2025 | 9:39 AM | 9:43 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Bisnar, Ma Lucevie | 12/27/2025 | 4:21 AM | 4:30 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix froze and avaya error. Rebooted PC |
| Delegencia, Karl Kevin | 12/27/2025 | 3:56 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked pout from citrix and call got disconnected restarted citrix and pda |
| Alcones, Paula Jane | 12/27/2025 | 5:39 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | screen froze, avaya error | CITRIX kickout, call disconnected |
| Espedillon, Edelmar | 12/27/2025 | 10:35 PM | 10:53 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Tm station froze while on training meeting tools took some time to be restarted |
| Dy, Aaron Matthew | 12/27/2025 | 1:47 AM | 1:59 AM | No Audio - PDA/ other tools still functional | Tms screen and avaya froze |
| Arroyo, Jevine France | 12/27/2025 | 5:34 AM | 5:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM experienced a citrix froze and PDA error |
| Busquit, Crislen | 12/27/2025 | 12:09 AM | 12:10 AM | Avaya Issue - Freeze | <5mins |
| Celino, Chriselle | 12/27/2025 | 5:33 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:33 AM Citrix froze while on call. 5:36 AM citrix unfroze\PDA went error and call got disconnected. Restart tools. |
| Dizon, Arnel | 12/27/2025 | 1:07 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nicodemus, Mary Joy | 12/27/2025 | 1:41 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Tablo, Roxann | 12/27/2025 | 5:29 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Bocala, John Loyd | 12/27/2025 | 5:33 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze and PDA error |
| Matutina, Jovilyn | 12/27/2025 | 3:02 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abrise, Fatima | 12/27/2025 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze|PDA error |
| Arconada, Eva | 12/27/2025 | 5:36 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze and PDA error |
| Arellano, Rose Anne | 12/27/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout| call got disconnected| re pull up tools| PDA and Avaya reset |
| Beltran, Mary Grace | 12/27/2025 | 3:24 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected while cx is still on the line. I had to restart Citrix and took a long time to restart. After restarting the Citrix I had to assist the customer first before redialing on Avaya and log back in. |
| Cailin, Sharmaine Joy | 12/27/2025 | 5:41 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected - call got disconnected |
| Denosta, Aprilyn | 12/27/2025 | 4:06 AM | 4:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ambrosio, Mica | 12/27/2025 | 4:24 AM | 4:45 AM | Avaya Issue - Freeze | <5 |
| Bajande, Jemima | 12/27/2025 | 5:52 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: Coach Bryan |
| Baldonado, Regene | 12/27/2025 | 5:45 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call not disconnected, no response on the other line delivered ghost spiel. |
| Discutido, Karen Grace | 12/27/2025 | 5:35 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze and PDA error |
| Cezar, Princess Jean | 12/27/2025 | 6:55 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: Workforce Allen |
| Custodio, Dephra Nicole | 12/27/2025 | 3:55 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Atiga, Jessa | 12/27/2025 | 4:16 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lariza, Angelica | 12/27/2025 | 5:37 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Victoriano, Roilen Brian | 12/27/2025 | 5:39 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | :Citrix disconnected | Citrix cloud reset| call disconnected | Restart PDA |
| Dizon, Arnel | 12/27/2025 | 3:58 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nicodemus, Mary Joy | 12/27/2025 | 5:32 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call at 05:32 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 05:43 AM |
| Basas, Gerlyn | 12/27/2025 | 5:42 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Albay, Alrry | 12/27/2025 | 5:57 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix session froze, But the call remained active yet there was no audio. |
| Fajardo, Jayshell | 12/27/2025 | 3:16 AM | 4:28 AM | Citrix Latency - Change Citrix Server | Reported to: Coach Melissa Legaspi and WF allen |
| Barrera, Bonnie Andrew | 12/27/2025 | 4:11 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Villanueva, Gerlyn | 12/27/2025 | 5:46 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Abunas, Mc Brandon | 12/27/2025 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix got disconnected, Tm have to change citrix from LVS to AZURE. |
| Demandaco, Cristy | 12/27/2025 | 5:53 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to WF allen |
| Dela Cruz, Dongie | 12/27/2025 | 4:16 AM | 4:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Teodosio, Angelica | 12/27/2025 | 5:49 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Alayon, Alyn Joy | 12/27/2025 | 3:25 AM | 3:31 AM | Avaya Issue - Freeze | Reported to: Coach Nhel Bryan Arabia |
| Candido, Rhea Mae | 12/27/2025 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kickout of Citrix while on ready. Can't log in. Had to re-launch tools. |
| Didulo, Liezel | 12/27/2025 | 3:08 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Miranda, Kyle Heaven | 12/27/2025 | 4:24 AM | 4:36 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Vista, Bernie | 12/27/2025 | 5:45 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call l call disconnected at 5:44 AM tm needs to pull up all tools before going on ready and tun avaya |
| Prudente, Rhyme Roger | 12/27/2025 | 3:20 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Allen & Coach Nhel |
| Juarez, Andrei | 12/27/2025 | 4:54 AM | 5:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Aman, Justine Carl | 12/27/2025 | 5:46 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze, Citrix kicked out while on lunch. Had to restart Citrix to be able to login. Set up everything again from the start. |
| Abong, Lester John | 12/27/2025 | 3:12 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Allen & Coach Nhel |
| Virgo, Jeniebabes | 12/27/2025 | 5:47 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out from Citrix while on lunch. Tried to relog in but rerouted to restart citrix. Click restart then relogin again and re-pul up all tools. Fix the issue the in the tracker that keeps on loading. Avaya is not showing up immediately to relog in again, delayed in puling up PDA. |
| Bueno, Patricia Nicole | 12/27/2025 | 3:07 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Allen |
| Duabe, Danica Faye | 12/27/2025 | 5:44 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on IBC, cx on hold: 2164036709749168098, unable to access Citrix again, need to re-set up everything. General info provided to cx since I don't have Citrix |
| Esparagoza, Shiela Mae | 12/27/2025 | 5:58 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out. avaya error while on call. re-pulled up tools and avaya before stamping on ready |
| Azarraga V, Joselito | 12/27/2025 | 5:41 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Avaya and VPN disconnected | 1856008054459818976 and 5453147811741790800 | Citrix would not open or restart | Tried multiple servers but the same outcome | Cloud reset initiated multiple times |
| Brinosa, Ma Lourdes | 12/27/2025 | 5:57 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while still checking customer's transaction details. When Citrix resumes, call got disconnected. Got kick out from Citrix afterwards but still received another call but no audio: call disconnect. Received another while still pulling up the Citrix, so needed to assist and finish the call before stamping to ready. |
| Escalada, Jacene Joy | 12/27/2025 | 2:59 AM | 3:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of Citrix while on lunch. Pulled up Citrix, Avaya and Denali. |
| Longga, Clarise | 12/27/2025 | 5:40 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/unable to hear response from the cx, ghost spiel/Restarted VPN, Avaya & Citrix/Repulled up tools. |
| Borja, Phoebe | 12/27/2025 | 5:50 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and logged out | cx was disconnected | another call entered | cx hung up the phone |
| Tupaz, Christian Jay | 12/27/2025 | 5:56 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / contacts not disconnected |
| Villorente, Aira Khrystine | 12/27/2025 | 5:45 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected while on call |
| Dela Cruz, Dongie | 12/27/2025 | 5:39 PM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Lourgene | 12/27/2025 | 5:48 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Ariaga, Trixie | 12/27/2025 | 5:37 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Julian, Kristine Rose | 12/27/2025 | 5:51 PM | 6:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Liganzon, John Loren | 12/27/2025 | 5:36 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Matutina, Jovilyn | 12/27/2025 | 6:20 PM | 6:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Laurenio, Daniela | 12/27/2025 | 5:28 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya froze - Citrix disconnected - call did not disconnected - need pulled up tools |
| Viejo, Jerilee | 12/27/2025 | 5:44 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix out/while on Lunch |
| Begas, Rizza Mae | 12/27/2025 | 5:43 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on chat/citrix disconnected/Restarted VPN, Avaya & Citrix/Repulled up tools. |
| Tuyay, Shantal | 12/27/2025 | 5:42 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on Lunch |
| Tolentino, Realyn | 12/27/2025 | 5:37 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a citrix froze and denali error while on lunch |
| Escalada, Jacene Joy | 12/27/2025 | 6:19 AM | 6:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out of Citrix while on call. Pulled up Citrix, Avaya and Denali. |
| Arbolado, Danielle | 12/27/2025 | 5:43 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a citrix froze and denali error while on lunch |
| Anisco, Jannah Gift | 12/27/2025 | 1:51 AM | 1:58 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix froze and denali error restarted citrix and pull up tools |
| Daniel, Mark Jojit | 12/27/2025 | 5:35 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a citrix froze and denali error while on lunch |
| Celino, Chriselle | 12/04/2025 | 1:32 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:33 AM Citrix froze while on call and call got disconnected. Got kicked out from citrix after. hard to restart PC since I am having hard time pulling out the Avaya and the citrix is not responding. All tools disappeared. Restart tools. |
| Lubrin, Mary Gwyneth | 12/27/2025 | 4:42 AM | 5:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect but no response on the other line and delivered ghost spiel. all tools disappeared and Restarted tools |
| Alayon, Alexander Paul | 12/27/2025 | 3:38 AM | 3:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze and denali error rebooted PC for the Avaya is taking to loong to pull up |
| Galleno, Mark | 12/27/2025 | 4:50 AM | 5:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call was kicked out from Citrix and need to repull up all tools. |
| Borda, Lourgene | 12/27/2025 | 5:33 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | IMS0827085 | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Deocampo, Joemar | 12/27/2025 | 4:39 AM | 5:05 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call. Pulled up Citrix, Avaya and Denali. |
| Aravejo, Shelomith | 12/27/2025 | 4:26 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Reported to: Coach Bryan |
| Ombega, Joey | 12/27/2025 | 6:25 AM | 6:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan / WF Allen |
| Tarucan, Joede-an | 12/27/2025 | 6:03 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: WF Allen |
| Tarucan, Joede-an | 12/27/2025 | 2:01 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Allen |
| Billanes, Axcelle Mar | 12/27/2025 | 2:52 AM | 2:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDa error while on call. cx got disconnected. PDA error at 2:52 and cx got disconnected |
| Demandaco, Cristy | 12/27/2025 | 1:41 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF allen |
| Protasio, Jay Paulo | 12/31/2025 | 10:00 AM | 10:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix kicked out and denali error while on ready need to restart citrix |
| Ongkingco, Kim Verly | 12/27/2025 | 4:03 AM | 4:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kicked out after coming back from Lunch. Had to log in to Citrix, Citrix keeps kicking me out. Had to restart Citrix and pull up all my tools and PDA. |
| Acoyong, Angel Joy | 12/27/2025 | 10:56 AM | 10:59 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Llorente, Mel Rose | 12/27/2025 | 1:48 AM | 1:55 AM | Avaya Issue - Freeze | Citrix froze while on call |
| Deslate, Krezzel | 12/27/2025 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Alarba, Phoebecates | 12/27/2025 | 4:16 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix automatically logout while on call started 3:58 am and ended 4:16 am and go back on ready 4:21 am. |
| Chu, Kenny Lloyd | 12/27/2025 | 3:08 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Rance, Clem | 12/27/2025 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Billanes, Axcelle Mar | 12/27/2025 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and citrix kicked while on going call cx got disconnected and need to pull all the tools first before getting ready |
| Lingco, Rollene | 12/27/2025 | 1:42 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Llorente, Mel Rose | 12/27/2025 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Acejo, Aljune Mike | 12/27/2025 | 1:50 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze || PDA error while on call |
| Alarba, Phoebecates | 12/27/2025 | 1:48 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call start time of freeze 1:46 am ended 1:48am and then denali error. |
| Labayo, Maria Aizabelle | 12/27/2025 | 5:40 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Maricar |
| Floro, Claire Jacynth | 12/27/2025 | 1:58 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio while on call, kicked out of Citrix |
| Artates, Gemma | 12/27/2025 | 5:43 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by COach gavin |
| Ortiz, Arian Mae | 12/27/2025 | 1:23 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. Restarted citrix. |
| Sta Romana, Kimberley | 12/27/2025 | 5:42 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by mentor Kimbert |
| Olisco, Francis John | 12/27/2025 | 1:51 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected| Restarted all tools |
| Dela Cruz, Kyle Christian | 12/27/2025 | 5:39 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted By Mentor Kimbert |
| Quinton, Quenne | 12/27/2025 | 2:36 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call |
| Randoy, Jenebeth | 12/27/2025 | 1:06 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix kicked out while having call which he continue to assist but eventually got disconnected. |
| Abayon, Madge | 12/27/2025 | 5:36 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by Mentor Kimbert |
| Aniero, Mark Anthony | 12/27/2025 | 2:42 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error while on call | call got disconnected |
| Azarcon, RJ Timothy | 12/27/2025 | 5:51 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and vpn disconneced as teammate can't enter citrix |
| Buala, Kristine Grace | 12/27/2025 | 5:47 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA DENALLI ERROR WHILE GETTING BACK FROM LUNCH |
| Deslate, Krezzel | 12/27/2025 | 5:46 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix pda error- citrix is disconnected while on lunch |
| Ofalla, Frank Danniel | 12/27/2025 | 3:30 AM | 5:02 AM | Citrix Latency - Change Citrix Server | TM experienced a citrix froze and denali error while on 1 on 1 @03:30 AM. had a hard time logging back to citrix as he keeps getting kicked even after changing citrix, rebooted pc. advised TM to take his lunch to not further prolonged the non schedule adherance for lunch plotted at 03:30. take his lunch at 4:00am without PDA stamp and a lot 5 - 10 minutes of his lunch to come back and set up his account. |
| Mayo, Emie Rose | 12/27/2025 | 5:58 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix pda error- citrix is disconnected while on call |
| Acejo, Aljune Mike | 12/27/2025 | 5:45 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix pda error- citrix is disconnected while on lunch |
| Rance, Clem | 12/27/2025 | 5:50 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kickout while on lunch | Unable to login | Restart all tools. |
| Lingco, Rollene | 12/27/2025 | 5:56 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix diesconnected while on lunch | need to restart citrix and pull up tools again. |
| Olisco, Francis John | 12/27/2025 | 5:49 AM | 6:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and PDA/Denali Error while on Lunch| Restarted all tools |
| Floro, Claire Jacynth | 12/27/2025 | 5:54 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio while on call, kicked out of Citrix |
| Equinan, Jelame | 12/27/2025 | 3:53 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Aniero, Mark Anthony | 12/27/2025 | 5:45 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Need to pull out all of my tools |
| Almasol, Shaira Rose | 12/27/2025 | 4:24 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx asking for supervisor, impacted by system issue while looking for supervisor. citrix kicked out and call cannot be unhold. escal callback cannot pull up |
| Tondo, Joshua | 12/27/2025 | 5:48 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze | PDA error and disconnected while on lunch |
| Arboleda Jr, Arnel | 12/27/2025 | 3:58 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tondo, Joshua | 12/27/2025 | 4:12 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | IMS0827085 |
| Esporma, Hannah Mae | 12/27/2025 | 5:38 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Gazer, Rodel | 12/27/2025 | 5:38 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Nepomuceno, Shenie | 12/27/2025 | 5:43 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Alayon, Alyn Joy | 12/27/2025 | 7:30 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: Coach Nhel Bryan Arabia |
| Bueno, Patricia Nicole | 12/27/2025 | 7:07 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Prudente, Rhyme Roger | 12/27/2025 | 7:25 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: WF Allan & Coach Nhel |
| Didulo, Liezel | 12/27/2025 | 7:18 AM | 7:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Bryan |
| Abong, Lester John | 12/27/2025 | 7:16 AM | 7:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: WF Allan & Coach Nhel |
| Demandaco, Cristy | 12/27/2025 | 1:41 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF allen |
| Luz, Dominic | 12/27/2025 | 1:45 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Bajande, Jemima | 12/27/2025 | 1:25 AM | 1:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Alvaira, Norallie | 12/27/2025 | 10:36 PM | 10:56 PM | Citrix Latency - Change Citrix Server | severe delayed of Citrix / need to restart computer |
| Busia, John Paul | 12/27/2025 | 5:43 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze on 5:43 AM and it got me kicked out while assisting cx (validating account). I was able to log in on my Citrix on 5:46 AM but I cannot hear the cx on the other line and cx hang up. |
| Llorente, Mel Rose | 12/27/2025 | 5:52 AM | 5:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error auto disconnect call |
| Alvaira, Norallie | 12/27/2025 | 6:46 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / kikced out of citrix / needs to reset all tools |
| Aravejo, Shelomith | 12/27/2025 | 12:23 AM | 12:39 AM | Citrix Latency - Change Citrix Server | Reported to: Coach Bryan |
| Dayalo, Czarina Joy | 12/27/2025 | 1:51 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout |
| Frio, Denziel Marie | 12/27/2025 | 5:53 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call at 5:53 Am, Citrix disconnected at 5:56 AM and need to restart citrix and pull up tools |
| Espejo, Renalyn | 12/27/2025 | 7:10 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out kick out reup all tools |
| Dayalo, Czarina Joy | 12/27/2025 | 5:52 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout |
| Cobrado, Ma Cyrine | 12/27/2025 | 6:41 AM | 6:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze No audio Contact disconnected. |
| Frial, Dave Lee | 12/27/2025 | 5:41 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Pinaroyo, Rica Mae | 12/27/2025 | 11:50 PM | 11:53 PM | No Audio - PDA/ other tools still functional | Reported to: Coach Nhel |
| Berry, Jean | 12/27/2025 | 5:43 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Pantaleon, Laurence | 12/27/2025 | 5:41 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and citrix kicked out - had to restart everything |
| Patricio, Aikie | 12/27/2025 | 2:53 AM | 3:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected having hard time restarting. Citrix froze at 2:53 AM, Unable to hear response from CX, PDA error. Need to restart PDA. |
| Pagsuguiron, Rachel | 12/27/2025 | 2:20 AM | 2:38 AM | Avaya Issue - Freeze | IMS0827085 |
| Caballero, Raquel | 12/27/2025 | 1:35 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Fajardo, Jayshell | 12/26/2025 | 8:12 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Melissa Legaspi and WF May An |
| Pagsuguiron, Rachel | 12/27/2025 | 6:22 AM | 6:27 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Caballero, Raquel | 12/27/2025 | 5:37 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix |
| Chu, Kenny Lloyd | 12/26/2025 | 9:48 AM | 9:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Saquita, Jashsen Mea | 12/27/2025 | 7:25 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to stamp ready after ticket provided due to Citrix locked out. |
| Macaculop, Chona | 12/27/2025 | 5:55 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Bajande, Jemima | 12/26/2025 | 8:43 AM | 8:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Melissa |
| Tanuyan, Zephamor Borrish | 12/27/2025 | 5:55 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dador, Louis Adrian | 12/23/2025 | 8:10 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out while on call/cx is still on the line. |
| Tamagos, Geremy Luke | 12/27/2025 | 5:53 AM | 6:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Dador, Louis Adrian | 12/27/2025 | 1:46 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call - no audio after - relaunched tools |
| Dador, Louis Adrian | 12/27/2025 | 5:36 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out while on call/cx is still on the line. |
| Osano, Jhenaline | 12/27/2025 | 4:47 AM | 4:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected, contact got disconnected |
| Bueno, Patricia Nicole | 12/26/2025 | 8:50 AM | 8:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Melissa |
| Iguin, Harlyn Mae | 12/27/2025 | 5:04 AM | 5:13 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected, contact got disconnected |
| Aluad, Rose Ann | 12/27/2025 | 5:33 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected / No auido |
| Prudente, Rhyme Roger | 12/26/2025 | 8:15 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | valid |
| Billones, Mark | 12/27/2025 | 5:35 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Disconnected. |
| Pinaroyo, Rica Mae | 12/26/2025 | 8:06 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel |
| Pinaroyo, Rica Mae | 12/27/2025 | 5:53 AM | 5:56 AM | Avaya Issue - Freeze | Reported to: Coach Nhel |
| Empino, Gene Reynald | 12/27/2025 | 6:52 AM | 6:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on a call |
| Empino, Gene Reynald | 12/27/2025 | 5:06 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix while on call |
| Empino, Gene Reynald | 12/27/2025 | 5:37 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error/kickout citrix |
| Bandellon, Razel Ann | 12/27/2025 | 7:26 PM | 7:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Torre, Kin Bryan | 12/27/2025 | 6:40 AM | 6:41 AM | No Audio - PDA/ other tools still functional | PDA error while on lunch |
| Acoyong, Angel Joy | 12/27/2025 | 10:52 PM | 10:53 PM | No Audio - PDA/ other tools still functional | audio issues |
| Esportuno, John Paul | 12/27/2025 | 4:02 PM | 4:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/27/2025 | 4:02 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magbanua, Ailyn | 12/27/2025 | 7:35 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call, call disconnected. |
| Acoyong, Angel Joy | 12/27/2025 | 1:45 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected |
| Burbano, Maita | 12/27/2025 | 8:10 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out. |
| Marcelo, Johoney | 12/27/2025 | 7:38 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected./ghost spiel- no audio |
| Bandellon, Razel Ann | 12/27/2025 | 7:26 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Resurreccion, Rodel John | 12/27/2025 | 7:45 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | Call disconnected | Hard Reset |
| Bunol, Alvin Joshua | 12/27/2025 | 7:34 AM | 7:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ofalla, Frank Danniel | 12/27/2025 | 8:03 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on call |
| Esportuno, John Paul | 12/27/2025 | 8:04 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Denosta, Aprilyn | 12/27/2025 | 8:07 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mendoza, Julie Ann | 12/27/2025 | 5:57 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate Citrix got disconnected. Teammate had to restart citrix while on a call. |
| Alayon, Alexander Paul | 12/27/2025 | 7:48 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | Call disconnected | Hard Reset |
| Galisim, Lovely Nicole | 12/27/2025 | 6:00 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Teammate Citrix got disconnected while on 1 on 1 Coaching. Teammate had to restart citrix. |
| Colesio, Edberg | 12/27/2025 | 8:17 AM | 8:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Lubrin, Mary Gwyneth | 12/27/2025 | 8:22 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and pda error while on ready |
| Bolante, Pholla Jeve | 12/27/2025 | 8:27 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected. |
| Diaz, Lyka Angelique | 12/27/2025 | 8:10 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The screen froze and outside the Citrix it says that the network got disconnected. When it was restored, there was no audio. |
| Iguin, Harlyn Mae | 12/27/2025 | 9:06 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Froze contact disconnected. |
| Aravejo, Shelomith | 12/27/2025 | 8:26 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Melissa |
| Fajardo, Jayshell | 12/27/2025 | 7:08 AM | 7:22 AM | Citrix Latency - Change Citrix Server | Reported to: Coach Nhel and WF Allen |
| Didulo, Liezel | 12/27/2025 | 9:41 AM | 9:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Bryan |
| Demandaco, Cristy | 12/27/2025 | 9:46 AM | 9:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to WF Alan and coach melissa |
| Barrera, Bonnie Andrew | 12/27/2025 | 8:14 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dizon, Arnel | 12/27/2025 | 9:17 AM | 9:21 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Dongie | 12/27/2025 | 9:39 AM | 9:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/27/2025 | 9:55 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/27/2025 | 8:04 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 12/27/2025 | 8:25 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Yvonie | 12/28/2025 | 5:33 PM | 5:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on chat, PDA Error. Stamp on Logout pending and stamp on ready. |
| Capawan, Jherico | 12/28/2025 | 6:35 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jean | 12/28/2025 | 5:46 PM | 5:54 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Conlu, Ma Josefa | 12/28/2025 | 5:56 PM | 6:04 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Dasig, Symon John | 12/28/2025 | 7:26 PM | 7:31 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Alovera, Rosalie | 12/28/2025 | 7:41 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze,PDA error, chats not disconnected, finish chats and restarted then stamp on ready |
| Celoso, Ma Christina | 12/28/2025 | 6:36 PM | 6:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocena, Karl Vincent | 12/28/2025 | 7:52 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: While on break, the citrix froze and disconnected | had to restart citrix and repull up tools and waited for avaya to login |
| Gabucay, Canskie | 12/28/2025 | 7:49 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acevedo, Maria Therese Anne | 12/28/2025 | 7:48 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on call _ citrix froze and call and tools was disconnected. Yubikey need to relog in. Informed WF JP for the issue and re-pulled up all tools. |
| Conlu, Ma Josefa | 12/28/2025 | 8:00 PM | 8:09 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Diama, Joana Marie | 12/28/2025 | 7:55 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on a call. Call got dropped when VPN was reconnected. Redialed Avaya and stamped to ready after. |
| Begaso, Jestine Marie | 12/28/2025 | 5:07 PM | 5:15 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Quicoy, Febelyn | 12/28/2025 | 8:03 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Tanong, Kelly | 12/28/2025 | 8:31 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cuare, Rey John | 12/28/2025 | 8:36 PM | 8:37 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Acervo, Erika | 12/28/2025 | 8:36 PM | 8:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Begaso, Jestine Marie | 12/28/2025 | 8:37 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Capawan, Jherico | 12/28/2025 | 8:33 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 12/28/2025 | 8:46 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Falco, Maeriluz | 12/28/2025 | 7:46 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to go on ready. |
| Jalocon, Marites | 12/28/2025 | 8:33 PM | 8:41 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch the citrix froze and disconnected | had to restart citrix and repull up tools and waited for avaya to login |
| Bernas, John Vincent | 12/28/2025 | 4:55 PM | 5:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM was able to go on ready |
| Cahilig, Raven Roe | 12/28/2025 | 8:40 PM | 8:43 PM | Avaya Issue - Freeze | Detailed Explanation: after citrix disconnected i was able to go back yet call got disconnected as there is no audio so had to deliver ghost spiel yet avaya not working so had to sign in and back to stamp on ready and was able to get a call |
| Sobredo, Mark Bryan | 12/28/2025 | 8:55 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Navarra, Danelyn | 12/28/2025 | 8:52 PM | 9:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix froze while on lunch and got disconnected also. Need to pull up citrix, VPN, Avaya and PDA then stamp on ready. |
| Hiasa, Angel | 12/28/2025 | 7:43 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya disconnected while on ready, Citrix kick out, Avaya freeze |
| Bilbao, Kryztelle Faith | 12/28/2025 | 7:32 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix & avaya freeze | avaya disconnected while on ready |
| Ponsaran, Girlie | 12/28/2025 | 8:36 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arbis, Klarenz | 12/28/2025 | 7:49 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix & avaya freeze | avaya disconnected | citrix disconnected while on ready |
| Abag, Jay | 12/28/2025 | 8:52 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Obalo, Allen Carl | 12/28/2025 | 7:45 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze || PDA error while on ready |
| Ponsaran, Andrea Kaye | 12/28/2025 | 7:53 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze || PDA error while on ready |
| Guevara, Prince Carl | 12/28/2025 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya disconnected while on ready, Citrix kicked out, Avaya freeze |
| Ofalla, Louis Kenneth | 12/28/2025 | 7:48 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 5 Sys Down Explanation: it took a long time for avaya to sign back in and needed to close avaya and pull up again Issue: Avaya disconnected while on ready, Citrix kicked out, Avaya freeze |
| Andrade, Yvonie | 12/28/2025 | 9:34 PM | 9:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on chat and was kicked out from citrix after. Had to log in back to Avaya and pull up Citrix and stamp on ready. |
| Raymundo, Pamela | 12/28/2025 | 10:02 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call and was kicked out from citrix. I've restarted my citrix, log in to my avaya and get on ready. |
| Fiolog, Crystal May | 12/27/2025 | 5:47 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Avaya log out. Customer got disconnected and citrix kicked out |
| Selorio, Kathleen Joyce | 12/27/2025 | 5:35 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen, Citrix suddenly logged out/kicked out, Call did not disconnect. |
| Diocos, Fredgine Mae | 12/27/2025 | 5:41 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Citrix log out/Disconnected |
| Diocos, Fredgine Mae | 12/28/2025 | 10:30 PM | 10:36 PM | Citrix Latency - Change Citrix Server | Cannot log in to Citrix, assisted by WF Angel Lachica. |
| Beltran, Mary Grace | 12/27/2025 | 7:25 AM | 7:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali Error while cx is still on the line. Had to assist cx first before redialing on Avaya and restarted denali. |
| Diaz, Lyka Angelique | 12/27/2025 | 8:10 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | The screen froze and outside the Citrix it says that the network got disconnected. When it was restored, there was no audio, so I delivered ghost spiel yet cx has disconnected the call. |
| Bolante, Pholla Jeve | 12/27/2025 | 8:29 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Aluad, Rose Ann | 12/28/2025 | 10:00 PM | 10:18 PM | Avaya Issue - Freeze | Assist tm to check avaya setting and advised tm to change station since it took a while to log in.. |
| Basas, Gerlyn | 12/28/2025 | 10:26 PM | 10:40 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Virgo, Jeniebabes | 12/28/2025 | 10:31 PM | 10:43 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Deocampo, Joemar | 12/28/2025 | 10:59 PM | 11:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tools not functioning and Citrix froze |
| Esparagoza, Shiela Mae | 12/28/2025 | 10:25 PM | 11:18 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and PC due to system latency. Advise to stamp on ready. |
| Marcos, Lyka Joy | 12/28/2025 | 10:07 PM | 10:19 PM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue. Teammate needs to restart Avaya. |
| Marcos, Lyka Joy | 12/28/2025 | 10:28 PM | 10:37 PM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue. Teammate needs to restart Avaya. |
| Marcos, Lyka Joy | 12/28/2025 | 10:40 PM | 10:48 PM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue. Teammate needs to restart Avaya. |
| Aluad, Rose Ann | 12/28/2025 | 10:00 PM | 10:18 PM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue. Teammate needs to restart Avaya. |
| Dayalo, Czarina Joy | 12/28/2025 | 10:00 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered audio issue. Teammate needs to restart Avaya. |
| Bilbao, Kryztelle Faith | 12/28/2025 | 11:45 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix & Avaya logout |
| Hiasa, Angel | 12/28/2025 | 11:45 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out to Citrix & Avaya logout |
| Diocena, Karl Vincent | 12/28/2025 | 11:47 PM | 11:49 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch, the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Alovera, Rosalie | 12/28/2025 | 11:42 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze,PDA error, call disconnected, but chats did go through. Finish chat,restarted and stamp on ready |
| Lopez, Jean | 12/28/2025 | 8:33 PM | 8:36 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Amoguez, Apple Jane | 12/28/2025 | 7:57 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm was able to login back |
| Diocena, Karl Vincent | 12/28/2025 | 12:16 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, had to make a consult | after going back citrix was already disconnected but call is still active | had to assist cx with his concern while trying to pull up citrix again | tried pull up Citrix while assisting cx but due to severe latency to the point it takes 5 to ten seconds for every action taken had to restart after resolving cx's concern and restart citrix again. |
| Dasig, Symon John | 12/28/2025 | 8:39 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Jalocon, Marites | 12/28/2025 | 12:28 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Restarted Avaya and denali |
| Zulieta, Vanessa | 12/28/2025 | 8:37 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Celoso, Ma Christina | 12/28/2025 | 10:30 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguil, Mark Anthony | 12/28/2025 | 9:29 PM | 9:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm was able to login back |
| De Jose, Jan Cedrex | 12/28/2025 | 8:00 PM | 8:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Deocampo, Dennis | 12/28/2025 | 11:47 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 12/28/2025 | 11:51 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Polvorosa, Trezia Mae | 12/28/2025 | 8:52 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Acevedo, Maria Therese Anne | 12/28/2025 | 11:44 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on call _ citrix froze and call and tools was disconnected. Yubikey need to relog in. Informed WF JP for the issue and re-pulled up all tools. |
| Biclar, Andreia Sacci | 12/28/2025 | 9:04 PM | 9:14 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Conlu, Ma Josefa | 12/28/2025 | 10:57 PM | 10:58 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Abela, Rasil | 12/28/2025 | 11:50 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Adame, Willie Mer | 12/28/2025 | 11:40 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Amoguez, Apple Jane | 12/28/2025 | 7:57 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Navarra, Danelyn | 12/28/2025 | 12:18 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on call & no audio afterwards & did ghost spiel. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Dasig, Symon John | 12/28/2025 | 12:19 AM | 12:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Tanong, Kelly | 12/28/2025 | 12:33 AM | 12:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Quicoy, Febelyn | 12/28/2025 | 12:05 AM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 12/28/2025 | 12:37 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Lopez, Jean | 12/28/2025 | 12:33 AM | 12:36 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Trainer King |
| Begaso, Jestine Marie | 12/28/2025 | 12:39 AM | 12:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie Rose Lequip |
| Zulieta, Vanessa | 12/28/2025 | 12:38 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Acervo, Erika | 12/28/2025 | 12:38 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie |
| Dasig, Symon John | 12/28/2025 | 12:39 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Bernas, John Vincent | 12/27/2025 | 1:41 AM | 1:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Bernas, John Vincent | 12/28/2025 | 4:55 PM | 5:05 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Paulo, Pauline | 12/28/2025 | 5:00 PM | 5:08 PM | Avaya Issue - Freeze | Not applicable |
| Habulan, Nicole | 12/28/2025 | 5:00 PM | 5:08 PM | Avaya Issue - Freeze | Not applicable |
| Brinosa, Ma Lourdes | 12/28/2025 | 11:41 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to pull-up citrix again and restart tools. Tm was able to go on ready. |
| Gonzales, Jovelyn | 12/28/2025 | 12:39 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Martus, Feleah Mae | 12/28/2025 | 5:00 PM | 5:07 PM | Avaya Issue - Freeze | Not applicable |
| Martus, Feleah Mae | 12/28/2025 | 6:18 PM | 6:20 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Yap, Alleiah Kaye | 12/28/2025 | 6:19 PM | 6:28 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Peremne, Tanya Kyle | 12/28/2025 | 6:10 PM | 6:24 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Paulo, Pauline | 12/28/2025 | 6:21 PM | 6:23 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Alejandro, Crisnavel | 12/28/2025 | 6:19 PM | 6:20 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Habulan, Nicole | 12/28/2025 | 7:30 PM | 7:24 PM | Citrix Disconnected/PDA/Denali Error - after Break | Not applicable |
| Macaculop, Chona | 12/01/2025 | 11:48 PM | 11:54 PM | Avaya Issue - Freeze | Advised TM to pull-up Avaya again. TM was able to go on ready. |
| Martus, Feleah Mae | 12/28/2025 | 7:37 PM | 7:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Not applicable |
| Gan, Mikael Van | 12/28/2025 | 8:46 PM | 8:52 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Not applicable |
| Barroa, Cyrene | 12/28/2025 | 8:47 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Bernas, John Vincent | 12/28/2025 | 8:56 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Habulan, Nicole | 12/28/2025 | 8:59 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Paulo, Pauline | 12/28/2025 | 9:14 PM | 9:20 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Not applicable |
| Martus, Feleah Mae | 12/28/2025 | 9:17 PM | 9:24 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Anuales, Neste Rose | 12/28/2025 | 12:55 AM | 1:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Altamia, Margie Ann | 12/28/2025 | 8:43 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Delfin, Wenjiel | 12/28/2025 | 12:48 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alojado, Geoven | 12/28/2025 | 12:34 AM | 12:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check settings and advised TM to repull-up avaya. TM was able to go on ready. |
| Alejandro, Crisnavel | 12/28/2025 | 10:17 PM | 10:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Not applicable |
| Sobredo, Mark Bryan | 12/28/2025 | 12:54 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Alejandro, Crisnavel | 12/28/2025 | 10:55 PM | 11:03 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Gan, Mikael Van | 12/28/2025 | 10:16 PM | 10:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Not applicable |
| Yap, Alleiah Kaye | 12/28/2025 | 10:55 PM | 10:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Not applicable |
| Barroa, Cyrene | 12/28/2025 | 12:41 PM | 12:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Altamia, Margie Ann | 12/28/2025 | 12:41 AM | 12:56 AM | Citrix Latency - Change Citrix Server | Not applicable |
| Alejandro, Crisnavel | 12/28/2025 | 1:10 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Not applicable |
| Bernas, John Vincent | 12/28/2025 | 12:59 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Andrade, Yvonie | 12/28/2025 | 1:34 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on chat and was kicked out from it. Had to restart Citrix and log in to Avaya. Stamp on logout since there's still one chat and stamp on ready. |
| Fiolog, Crystal May | 12/28/2025 | 1:37 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, contact disconnected |
| Alayon, Franz Wilson | 12/28/2025 | 11:33 PM | 11:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | 5mins |
| Manican, Joanna Len | 12/28/2025 | 1:47 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch, restarted vpn, avaya and pda |
| Reodava, Eric | 12/28/2025 | 1:41 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Galleno, Mark | 12/28/2025 | 12:12 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out from Citrix and need to restart and pull up all tools. Avaya was not pulling up and just give message "Avaya is already running" but dialog box is not showing. IMS0827161 |
| Abrise, Fatima | 12/28/2025 | 1:49 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Espejo, Renalyn | 12/28/2025 | 12:30 AM | 12:37 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and check Avaya settings. Advise tm to stamp on ready right away. |
| Busquit, Crislen | 12/29/2025 | 1:39 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya disconnected - PDA error |
| Celino, Chriselle | 12/28/2025 | 1:49 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected\PDA went error while on Lunch. Restart tools (VPN\Avaya\PDA). |
| Lubrin, Mary Gwyneth | 12/28/2025 | 12:36 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. |
| Tupaz, Christian Jay | 12/28/2025 | 12:42 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call disconnected |
| Rabino, Ramina | 12/28/2025 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Audio Issue while on call |
| Abag, Jay | 12/27/2025 | 12:53 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 12/27/2025 | 11:50 PM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cailin, Sharmaine Joy | 12/28/2025 | 2:03 AM | 2:07 AM | Avaya Issue - Freeze | avaya issue |
| Borja, Phoebe | 12/28/2025 | 1:45 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to provide ghost spill since no audio is coming from the other line. Basic TS for audio and still no answer. Advised TM to restart PDA and Avaya. |
| Randoy, Jenebeth | 12/28/2025 | 1:47 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and stamp on ready right away. |
| Casimero, Ma Jonaville | 12/28/2025 | 1:49 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/PDA error while on IBC catered the contact call got disconnected. Stamp Training meeting after. |
| Vista, Bernie | 12/28/2025 | 1:40 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart tools and citrix again. TM was able to stamp Training Meeting . |
| Sobredo, Mark Bryan | 12/28/2025 | 2:25 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: PDA Turned white while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Llorente, Mel Rose | 12/28/2025 | 1:53 AM | 2:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to utilized the end task manager and restart Citrix. advise tm to stamp on ready. |
| Alcones, Paula Jane | 12/28/2025 | 2:26 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | DA error, call disconnected |
| Polvorosa, Trezia Mae | 12/28/2025 | 12:54 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Artates, Gemma | 12/28/2025 | 1:40 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Biclar, Andreia Sacci | 12/28/2025 | 1:13 AM | 1:26 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Abayon, Madge | 12/28/2025 | 1:35 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze/during breaktime |
| Macaculop, Chona | 12/28/2025 | 11:48 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arnaiz, Leandra Mae | 12/28/2025 | 1:45 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick-out from citrix after citrix froze |
| Arboleda Jr, Arnel | 12/28/2025 | 11:55 PM | 12:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n/a |
| Labayo, Maria Aizabelle | 12/28/2025 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out |
| Sobredo, Mark Bryan | 12/28/2025 | 2:25 AM | 2:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid |
| Esporma, Hannah Mae | 12/28/2025 | 1:38 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 12/28/2025 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Pulvera, Jessel Rose | 12/28/2025 | 1:52 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick-out from citrix after citrix froze |
| Vales, Queenie Marie Jories | 12/28/2025 | 1:36 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bernas, Michael | 12/28/2025 | 1:58 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze/kicked out |
| Nepomuceno, Shenie | 12/28/2025 | 1:45 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abayon, Madge | 12/28/2025 | 1:52 AM | 1:53 AM | Avaya Issue - Freeze | Avaya Problem |
| Cobrado, Ma Cyrine | 12/28/2025 | 2:45 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to finish the call and restart Citrix. Tm stamp on ready right away. |
| Virgo, Jeniebabes | 12/28/2025 | 1:34 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart tools, pda and avaya. |
| Martinez, Jayza Mae | 12/28/2025 | 3:02 AM | 3:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected - call disconnected - restarted citrix |
| Laurenio, Daniela | 12/28/2025 | 2:55 AM | 2:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected - call got disconnected |
| Azarraga V, Joselito | 12/28/2025 | 1:39 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised TM to restart PDA, Avaya and VPN. TM was able to go on ready. |
| Bandellon, Razel Ann | 12/28/2025 | 1:48 AM | 1:57 AM | Avaya Issue - Freeze | N/A |
| Atiga, Jessa | 12/28/2025 | 1:56 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call cx has response at first later on no valid response on the other line , Ghost spiel initiated. I tried to end the call since no response aleady and the citrix is not froze anymore then another call came in tried to help cx but no response as well initiated another ghost spiel and disconnected vpn so that no calls will came in since no audio and response from the other line. Reconnect vpn and avaya and note on the accounts. |
| Bunol, Alvin Joshua | 12/28/2025 | 1:57 AM | 2:12 AM | Avaya Issue - Freeze | Avaya error after break and had to reset avaya to get back on queue |
| Aman, Justine Carl | 12/28/2025 | 1:38 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Aguilar, Lovely | 12/28/2025 | 1:36 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised TM to restart PDA, Avaya and VPN. TM was able to go on ready. |
| Longga, Clarise | 12/28/2025 | 1:42 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart tools then stamp on training meeting on exact time. |
| Empino, Gene Reynald | 12/28/2025 | 1:35 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate got disconnected from Citrix. Had to restart Citrix. |
| Sy, Sidney | 12/27/2025 | 8:22 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. |
| Nicodemus, Mary Joy | 12/28/2025 | 12:29 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze that lasted for a few minutes and then kicked out of Citrix, need to sign in again into citrix and pull up PDA. |
| Casador, Christian Neri | 12/28/2025 | 1:51 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnected while on training/meeting. |
| Dalumpines, Athea Trisha | 12/24/2025 | 6:02 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | The teammate encountered PDA error while on break. |
| Alegria, Princess Sharah Jade | 12/28/2025 | 4:05 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | did not exceed 5 mins |
| Berry, Jean | 12/28/2025 | 1:37 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Devibar, Juselle Rey | 12/28/2025 | 10:00 PM | 10:11 PM | Avaya Issue - Freeze | AVAYA takes time to pull up and the teleconnector is not working. The teammate was advised to change POD. |
| Bernas, Michael | 12/28/2025 | 4:00 AM | 4:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Problem |
| Graciadas, John Wilbert | 12/28/2025 | 11:39 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | The teammate encountered citrix froze and PDA error. AVAYA took too long to pull up again. |
| Billones, King Jether | 12/28/2025 | 12:30 AM | 12:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix went black and stopped loading. Tm had to transfer to different station |
| Erenio, Remelyn | 12/28/2025 | 4:18 AM | 4:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ PDA Denali error while on call, TM had to restart PDA |
| Bisnar, Ma Lucevie | 12/28/2025 | 4:24 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Ayuda, Ma Victoria | 12/28/2025 | 12:39 AM | 12:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate's VPN was disconnected and was also reconnected after a minute. |
| Magluyan, Grace Alondra Joy | 12/28/2025 | 1:36 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate's PDA went to error while on lunch |
| Dalumpines, Athea Trisha | 12/28/2025 | 12:34 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went to error while on lunch. |
| Alvaira, Norallie | 12/29/2025 | 4:40 AM | 4:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected |
| Ayuda, Ma Victoria | 12/28/2025 | 1:43 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went error while on lunch. |
| Devera, Chris Bob Jasper | 12/28/2025 | 1:41 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went error while on lunch. |
| Galleno, Mark | 12/28/2025 | 4:42 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to check avaya setting. Advised tm to restart citrix and PDA. |
| Custodio, Dephra Nicole | 12/28/2025 | 5:05 AM | 5:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and logout. |
| Adodoli, Karl Howen | 12/28/2025 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze for a long time the VPN was disconnected and PDA went to error. |
| Tupaz, Christian Jay | 12/28/2025 | 4:50 AM | 5:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart VPN and log in to avaya. Advise tm stamp on ready right away. |
| Lubrin, Mary Gwyneth | 12/28/2025 | 5:02 AM | 5:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect and re-pulled up azure NA to assist cx. Restarted tools after the call. All tools disappeared. | IMS0827193 |
| Encina, Felix John | 12/28/2025 | 1:49 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and the contact was disconnected |
| Tablo, Roxann | 12/28/2025 | 5:27 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Citrix kicked out/ Restarted tools. |
| Rabino, Ramina | 12/28/2025 | 4:44 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and contact disconnected | Restarted Avaya and PDA |
| Artates, Gemma | 12/28/2025 | 5:08 AM | 5:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Duabe, Danica Faye | 12/28/2025 | 1:38 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, avaya, citrix and other tools. |
| Dela Cruz, Kyle Christian | 12/28/2025 | 5:36 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and kicked out of citrix |
| Artates, Gemma | 12/28/2025 | 5:38 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Balona, Shela | 12/28/2025 | 5:33 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart tools (VPN, Avaya and Citrix) and stamp to ready. |
| Escalada, Jacene Joy | 12/28/2025 | 1:45 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch, restarted vpn, avaya and pda |
| Sta Romana, Kimberley | 12/28/2025 | 5:43 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Kick Out |
| Borda, Lourgene | 12/28/2025 | 5:34 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0827200 | Citrix Freeze and kicked out while on call |
| Abrise, Fatima | 12/28/2025 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact disconnected, no response from||cx ghost spiel provided | Restarted Avaya and PDA |
| Randoy, Jenebeth | 12/28/2025 | 5:36 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected | Restarted Avaya and PDA |
| Deocampo, Joemar | 12/28/2025 | 5:36 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact disconnected, no response from||cx ghost spiel provided | Restarted Avaya and PDA |
| Tan, Mikaella Tatiana | 01/02/2026 | 4:00 AM | 4:04 AM | No Audio - PDA/ other tools still functional | no audio and Citrix froze |
| Diaz, Lyka Angelique | 12/28/2025 | 4:07 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Call has no audio when it was restored. |
| Abunas, Mc Brandon | 12/28/2025 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got disconnected, have to change citrix from LVS to AZURE. |
| Abunas, Mc Brandon | 12/28/2025 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got disconnected, have to change citrix from LVS to AZURE. |
| Matutina, Jovilyn | 12/28/2025 | 3:36 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abayon, Madge | 12/28/2025 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out while on call |
| Abolucion, Jodelyn | 12/28/2025 | 4:37 PM | 4:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break. Had to restart Citrix before stamping on ready. |
| Pulvera, Jessel Rose | 12/28/2025 | 5:53 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Bolante, Pholla Jeve | 12/28/2025 | 4:51 AM | 4:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Bernas, Michael | 12/28/2025 | 5:52 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze and Kick Out |
| Dizon, Arnel | 12/28/2025 | 4:12 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beltran, Mary Grace | 12/28/2025 | 4:13 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected while cx is still on the line. I had to pull up new Citrix and restart it at 04:16 AM. I had to assist cx first before redialing on Avaya and log in on PDA Denali again at 04:27 AM. |
| Miranda, Kyle Heaven | 12/28/2025 | 4:07 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 12/28/2025 | 4:07 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while cx is on the line initiated a ghost spiel since no audio can be heard/ need to open another citrix and set up tools again and tracked call that was affected by sysdown |
| Barrera, Bonnie Andrew | 12/28/2025 | 4:03 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frial, Dave Lee | 12/28/2025 | 1:47 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Almasol, Shaira Rose | 12/28/2025 | 1:57 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Basas, Gerlyn | 12/28/2025 | 1:32 AM | 1:45 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and relaunch Avaya. Advise tm to stamp on ready. |
| Ofalla, Frank Danniel | 12/28/2025 | 2:39 AM | 2:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate got disconnected from citrix.Had to restart Citrix. |
| Pagsuguiron, Rachel | 12/28/2025 | 1:43 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bunol, Alvin Joshua | 12/28/2025 | 6:01 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/28/2025 | 3:26 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and call got disconnected. |
| Vista, Bernie | 12/28/2025 | 1:40 AM | 1:53 AM | Citrix Latency - Change Citrix Server | Asist tm to restart Citrix and stamp on ready. |
| Denosta, Aprilyn | 12/28/2025 | 4:09 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. |
| Gazer, Rodel | 12/28/2025 | 2:28 AM | 2:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Pulling up tools |
| Denosta, Aprilyn | 12/28/2025 | 4:09 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 12/28/2025 | 2:07 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze VPN was disconnected as well as the AVAYA. |
| Equinan, Jelame | 12/28/2025 | 3:35 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Benid, Rose Anne | 12/28/2025 | 1:43 AM | 2:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate got disconnected from citrix.Had to restart Citrix. |
| Esporma, Hannah Mae | 12/28/2025 | 5:41 AM | 5:50 AM | Avaya Issue - Freeze | n/a |
| Bandellon, Razel Ann | 12/28/2025 | 6:07 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Lariza, Angelica | 12/28/2025 | 1:43 AM | 1:52 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and stamp on ready. |
| Equinan, Jelame | 12/28/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Atiga, Jessa | 12/28/2025 | 6:02 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gazer, Rodel | 12/28/2025 | 5:49 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esportuno, John Paul | 12/28/2025 | 3:52 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Casimero, Ma Jonaville | 12/28/2025 | 2:30 AM | 2:43 AM | Avaya Issue - Freeze | Assist tm to log in to Citrix and stamp on ready. |
| Benid, Rose Anne | 12/28/2025 | 5:55 AM | 6:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Pantaleon, Laurence | 12/28/2025 | 3:21 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and citrix kicked out - had to restart everything |
| Esparagoza, Shiela Mae | 12/28/2025 | 3:03 AM | 3:08 AM | Avaya Issue - Freeze | Assist tm to restart PDA and stamp on ready right away. |
| Mendoza, Julie Ann | 12/28/2025 | 1:50 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then Denali error while on active chat [need to pend logout to finish chat then ready] |
| Basas, Gerlyn | 12/28/2025 | 5:35 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to re-launch Avaya and log in to Citrix. |
| Mendoza, Julie Ann | 12/28/2025 | 3:01 AM | 3:06 AM | Citrix Latency - Change Citrix Server | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Diocos, Fredgine Mae | 12/28/2025 | 2:22 AM | 2:27 AM | Avaya Issue - Freeze | Citrix Froze and PDA Error |
| Alcones, Paula Jane | 12/28/2025 | 6:13 AM | 6:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix kickout while on call | call disconnected |
| Mendoza, Julie Ann | 12/28/2025 | 5:51 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then Denali error while on active chat [need to pend logout to finish chat then ready] |
| Laurenio, Daniela | 12/28/2025 | 6:05 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix but call did not disconnected . need to pulled up tools |
| Virgo, Jeniebabes | 12/28/2025 | 5:37 AM | 5:48 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Morado, Mark | 12/28/2025 | 2:08 AM | 2:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Cailin, Sharmaine Joy | 12/28/2025 | 6:04 AM | 6:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected - no call disconnected since it's avail |
| Morado, Mark | 12/28/2025 | 5:46 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Duabe, Danica Faye | 12/28/2025 | 5:40 AM | 5:48 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and stamp on ready on time. |
| Luz, Dominic | 12/28/2025 | 1:43 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Azarraga V, Joselito | 12/28/2025 | 5:40 AM | 5:52 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and relaunch avaya. Advised tm to stamp on ready right away. |
| Luz, Dominic | 12/28/2025 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Longga, Clarise | 12/28/2025 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and stamp on ready right away. |
| Empino, Gene Reynald | 12/28/2025 | 5:39 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Pagsuguiron, Rachel | 12/28/2025 | 5:55 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n/a |
| Villanueva, Gerlyn | 12/28/2025 | 5:52 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist Tm restart Citrix and stamp on ready right away. |
| Dayalo, Czarina Joy | 12/28/2025 | 1:43 AM | 1:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Sanchez, Queenie Joy | 12/28/2025 | 1:46 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze and PDA error after lunch |
| Frio, Denziel Marie | 12/28/2025 | 1:50 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | ring validation, citrix froze at 1:50 AM and call disconnected after PDA error |
| Dayalo, Czarina Joy | 12/28/2025 | 5:45 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Vista, Bernie | 12/28/2025 | 5:51 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to relaunch PDA and citrix. Advised tm to stamp on ready right away. |
| Diocos, Fredgine Mae | 12/28/2025 | 6:22 AM | 6:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Citrix Log ou/ Disconnected. Restart Avaya and PDA |
| Frio, Denziel Marie | 12/28/2025 | 5:50 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | During validation, citrix froze at 5:50 AM and call disconnected after PDA error. Need to restart PDA |
| Patricio, Aikie | 12/28/2025 | 5:43 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | During validation, citrix froze at 5:43 AM and call disconnected after Citric kicked out. |
| Olandesca, Rvee Jude | 12/28/2025 | 5:36 AM | 5:51 AM | Avaya Issue - Freeze | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Aman, Justine Carl | 12/28/2025 | 5:53 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Assist tm to relaunch PDA and citrix. Advised tm to stamp on ready right away. |
| Ongkingco, Kim Verly | 12/28/2025 | 5:52 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and was kicked out while the customer still on the other line but unresponsive. Ghost spiel initiated. Had to restart Citrix and pulled up all my tools and restated VPN and PDA. |
| Delegencia, Karl Kevin | 12/28/2025 | 6:26 AM | 6:31 AM | Citrix Froze - CONTACTS DISCONNECTED | tm was kicked out from citrix |
| Casimero, Ma Jonaville | 12/28/2025 | 6:34 AM | 6:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Sanchez, Queenie Joy | 12/28/2025 | 5:56 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kickout while on call // call not disconnected |
| Marcos, Lyka Joy | 12/28/2025 | 3:26 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Cobrado, Ma Cyrine | 12/28/2025 | 6:46 AM | 6:49 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze No Audio contact disconnected |
| Llorente, Mel Rose | 12/28/2025 | 5:54 PM | 6:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call (05:54 AM) call ended (05:58 AM) |
| Caballero, Raquel | 12/28/2025 | 1:35 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Patricio, Aikie | 12/28/2025 | 6:49 AM | 6:51 AM | Citrix Froze - CONTACTS DISCONNECTED | DA error | call got disconnected |
| Alarba, Phoebecates | 12/28/2025 | 5:55 PM | 6:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and cannot unhold the CX started 5:51 am, call ended 5:55 am |
| Lariza, Angelica | 12/28/2025 | 5:43 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to re-launch PDA and stamp on ready right away. |
| Aluad, Rose Ann | 12/28/2025 | 3:07 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Estebes, Immanuel | 12/28/2025 | 5:42 PM | 5:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Citrix logged out, while engaged in a call. Need to restart Citrix and pulled up Avaya. |
| Ofalla, Frank Danniel | 12/28/2025 | 7:10 AM | 7:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Deita, Kimberly | 12/28/2025 | 4:22 AM | 4:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | did not exceed 5 mins |
| Alvaira, Norallie | 12/28/2025 | 7:07 AM | 7:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist TM to log in to Citrix and PDA immediately. Advised tm to stamp on ready right away. |
| Galisim, Lovely Nicole | 12/28/2025 | 5:35 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix - restart |
| Billones, King Jether | 12/28/2025 | 4:24 AM | 4:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | none |
| Rizon, Lotis | 12/28/2025 | 5:38 PM | 5:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Citrix logged out, while engaged in a call. Need to restart Citrix and pulled up Avaya. |
| Victoriano, Roilen Brian | 12/28/2025 | 6:07 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | :Citrix disconnected | Citrix cloud reset| call disconnected | Restart PDA |
| Marcos, Lyka Joy | 12/28/2025 | 7:23 AM | 7:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Dador, Louis Adrian | 12/28/2025 | 1:51 PM | 1:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Denali error while on chat relaunch pda |
| Esparagoza, Shiela Mae | 12/28/2025 | 7:14 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and stamp ready to PDA right away. |
| Ligson, Jonnibelle | 12/28/2025 | 5:39 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call, TM had to restart her citrix |
| Silvano, Jazel | 12/28/2025 | 12:21 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call/ cx unresponsive |
| Baldonado, Regene | 12/28/2025 | 5:45 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Got disconnected on citrix, call not disconnected no response on the other line, delivered ghost spiel. |
| Martinez, Jayza Mae | 12/28/2025 | 5:35 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze - PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Busia, John Paul | 12/28/2025 | 5:36 PM | 5:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze Citrix Kicked out, Citrix Restart and need to pull up the tools again |
| Espinosa Jr, Mervin | 12/28/2025 | 3:15 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze for a few seconds and the VPN was disconnected and reconnected after few seconds. |
| Galisim, Lovely Nicole | 12/28/2025 | 5:35 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix - restart |
| Celino, Chriselle | 12/28/2025 | 5:33 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | 5:33 AM Citrix froze while on call and call got disconnected. Got kicked out from citrix after. Having hard time pulling out the Avaya and citrix. All tools disappeared. Restart tools. |
| Alvero, Eleandro | 12/28/2025 | 1:39 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix froze while having lunch |
| Burbano, Maita | 12/28/2025 | 7:14 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Escalada, Jacene Joy | 12/28/2025 | 5:38 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and kicked out while on call, lost audio |
| Cobrado, Ma Cyrine | 12/28/2025 | 2:45 PM | 3:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze Citrix Kicked out, Citrix Restart while still engaged in a call manual spark pull up |
| Dador, Louis Adrian | 12/28/2025 | 5:41 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat - kicked out - relaunched tools |
| Manican, Joanna Len | 12/28/2025 | 5:40 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected, no audio call got disconnected | Restarted Vpn, Avaya, PDA and all tools |
| Dalumpines, Athea Trisha | 12/28/2025 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was disconnected. AVAYA takes time to be pulled up. Teammate needed to re-pull up tools. |
| Alarba, Phoebecates | 12/28/2025 | 1:55 PM | 1:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and cannot unhold the CX started 1:46 am. |
| Deocampo, Joemar | 12/28/2025 | 1:49 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch | Restarted Avaya and PDA |
| Ofalla, Frank Danniel | 12/28/2025 | 11:10 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on chat |
| Ofalla, Frank Danniel | 12/28/2025 | 3:07 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out while on call |
| Acoyong, Angel Joy | 12/28/2025 | 12:26 AM | 12:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Ayuda, Ma Victoria | 12/28/2025 | 5:46 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected. PDA went error |
| Burbano, Maita | 12/28/2025 | 11:10 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out. |
| Aluad, Rose Ann | 12/28/2025 | 7:08 AM | 7:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Billones, Mark | 12/28/2025 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnect |
| Pantaleon, Laurence | 12/28/2025 | 7:25 AM | 7:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate encountered citix froze issue. Teammate needs to restart Citrix. |
| Parohinog, Reynan | 12/28/2025 | 5:33 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze the VPN was disconnected and PDA went error. The teammate needs to re-pull up tools as the citrix restarted. |
| Fiolog, Crystal May | 12/28/2025 | 5:33 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Avaya log out, call got disconnected. |
| Villorente, Aira Khrystine | 12/28/2025 | 5:38 PM | 5:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on Break |
| Ariaga, Trixie | 12/28/2025 | 5:37 PM | 5:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break |
| Liganzon, John Loren | 12/28/2025 | 5:38 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error but call not disconnected. |
| Alcones, Paula Jane | 12/28/2025 | 2:12 AM | 2:13 AM | Avaya Issue - Freeze | screen froze, avaya error | call disconnected |
| Valerio, Mark David | 12/28/2025 | 8:01 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and PDA error. TM had to restart citrix since it did not mirror the tm's previous set up. |
| Alegria, Princess Sharah Jade | 12/28/2025 | 8:05 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix kicked out while on call | TM had to finished the call and restart citrix |
| Abunas, Mc Brandon | 12/28/2025 | 8:09 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, call is not disconnected. |
| Tan, Mikaella Tatiana | 12/28/2025 | 8:03 AM | 8:08 AM | Avaya Issue - Freeze | its taking time to load the citrix, avaya issue also |
| Brillantes, Angel Mae | 12/28/2025 | 8:08 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix kicked out while on call and TM had to finished the call and restart citrix |
| Sy, Sidney | 12/28/2025 | 5:42 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR while on training meeting |
| Borja, Phoebe | 12/28/2025 | 5:50 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to troubleshoot citrix. Citrix did not launched multiple times as a result it lasted up to 30 minutes. Restarted Igel and change station to counter check and still the same issue happened. TM was able to stamp login after multiple times. |
| Brinosa, Ma Lourdes | 12/28/2025 | 7:43 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and relaunch Avaya. |
| Dela Cruz, Dongie | 12/28/2025 | 8:15 AM | 8:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Varcas, Shennar | 12/28/2025 | 8:08 AM | 8:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze| Kick out of Citrix| Call not disconnected| Call ends at 8:16 AM |
| Denosta, Aprilyn | 12/28/2025 | 8:13 AM | 8:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Miranda, Kyle Heaven | 12/28/2025 | 8:13 AM | 8:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Barrera, Bonnie Andrew | 12/28/2025 | 8:10 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Juarez, Andrei | 12/28/2025 | 7:36 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and relaunch avaya and pda. |
| Baguioro, Chybelle | 12/24/2025 | 6:22 AM | 6:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error. VPN was disconnected. |
| Juarez, Andrei | 12/28/2025 | 7:36 AM | 7:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nicodemus, Mary Joy | 12/28/2025 | 8:41 AM | 8:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error/Call disconnected |
| Espejo, Renalyn | 12/28/2025 | 8:01 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and relaunch Avaya. |
| Abolucion, Jodelyn | 12/28/2025 | 8:39 AM | 8:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Mina, Mariel | 12/24/2025 | 4:35 PM | 4:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error |
| CabalQuinto, Shayne | 12/04/2025 | 4:32 PM | 4:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Babela, Kezia Lea | 12/28/2025 | 8:26 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ortiz, Arian Mae | 12/28/2025 | 8:10 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Citrix Froze| Kick out of Citrix| Call not disconnected| call ends at 8:16 AM. When we tried to log in to Citrix it did not mirror and the PC restarted automatically, Unable to pull up AVAYA . Reported to WF Rhayne. Rhayne advised TM to change station. When TM transferred station, AVAYA too few minutes to pull up. |
| Alojado, Geoven | 12/28/2025 | 4:37 AM | 5:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze/avaya disconnected / call got disconnected / repullup tools / no audio |
| Cabantugan, Herjie | 12/24/2025 | 4:34 PM | 4:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Matutina, Jovilyn | 12/28/2025 | 7:40 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Julian, Kristine Rose | 12/28/2025 | 8:13 AM | 8:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dizon, Arnel | 12/28/2025 | 8:02 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bautista, Rochell | 12/24/2025 | 4:35 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Juarez, Andrei | 12/28/2025 | 8:12 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Salgado, Janelle Marie | 12/28/2025 | 8:20 AM | 8:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze| Kick out of Citrix| Call not disconnected| Call ends at 8:29 AM | TM had to restart PDA and set up citrix |
| Bandellon, Razel Ann | 12/28/2025 | 9:22 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Billones, King Jether | 12/28/2025 | 8:25 AM | 8:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout / Call not disconnected and teammate had to finished call / call ended at 8:37 AM / Citrix restart and pull up tools |
| Deita, Kimberly | 12/28/2025 | 8:25 AM | 8:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected and it took longer before tm can sign in to citrix | we had to restart citrix multiple times since it just black screen when tm tried to sign up |
| Comala, John Vincent | 12/28/2025 | 8:27 AM | 8:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout / Call not disconnected / Manually pulled up spark to assist customer | call ended 8:44 AM and started to restart PDA |
| Ponsaran, Mary Flor | 12/28/2025 | 8:27 AM | 8:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout / Call not disconnected / Manually pulled up spark to assist customer | call ended 8:38 AM and started to restart PDA |
| Bautista, Rochell | 12/26/2025 | 12:51 PM | 12:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Atiga, Jessa | 12/28/2025 | 10:00 AM | 10:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 12/28/2025 | 7:27 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Azarcon, Renalyn | 12/29/2025 | 9:37 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Bandellon, Razel Ann | 12/28/2025 | 9:46 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Valencia, Paulyn Rose | 12/29/2025 | 9:43 AM | 9:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call not disconnected but PDA shows error. Need to finish call first before restarted PDA. |
| Macalintal, Hanna Jane | 12/25/2025 | 4:40 PM | 4:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Macalintal, Hanna Jane | 12/29/2025 | 7:39 AM | 7:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Amante, Eldy Christian | 12/29/2025 | 7:49 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected |
| Opina, Angelica | 12/29/2025 | 7:45 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, call not disconnected |
| Buncalan, Joemil Bemaren | 12/04/2025 | 8:00 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. Got kicked out to Citrix. |
| Tupaz, Krisha Faye | 12/29/2025 | 8:07 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Condino, Melissa | 12/29/2025 | 8:44 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 12/29/2025 | 8:52 AM | 8:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Opina, Angelica | 12/24/2025 | 12:26 PM | 12:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor |
| Alayon, Joeven | 12/29/2025 | 8:47 AM | 9:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Contact not disconnected. |
| Cabugao, Peter Kent | 12/29/2025 | 9:41 AM | 9:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Ciudad, Jerebel | 12/29/2025 | 8:50 AM | 8:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Contact disconnected. |
| Tacud, Claira Mae | 12/29/2025 | 10:03 AM | 10:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Macalintal, Hanna Jane | 12/23/2025 | 12:06 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor. It takes time for AVAYA to show up. |
| Baguioro, Chybelle | 12/29/2025 | 12:21 PM | 12:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA/Denali error while on lunch |
| Baguioro, Chybelle | 12/29/2025 | 12:34 PM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA or Denali error |
| Baguioro, Chybelle | 12/29/2025 | 12:56 PM | 12:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA or denali error |
| Valencia, Paulyn Rose | 12/29/2025 | 1:45 PM | 1:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA or Denali error while on lunch |
| Valencia, Paulyn Rose | 12/29/2025 | 12:22 PM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Opina, Angelica | 12/29/2025 | 11:48 AM | 11:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. No audio. Need to restart citrix and PDA. |
| Macalintal, Hanna Jane | 12/29/2025 | 11:40 AM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Change floor from 5th floor to 3rd floor. |
| Dumali, Marjorie | 12/25/2025 | 8:45 AM | 8:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Done |
| Buncalan, Joemil Bemaren | 12/29/2025 | 12:05 PM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Cabugao, Peter Kent | 12/29/2025 | 12:21 PM | 12:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tool again. |
| Mina, Mariel | 12/29/2025 | 11:20 AM | 11:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Mina, Mariel | 12/29/2025 | 12:35 PM | 12:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tool again. |
| Alcazaren, Marivie | 12/29/2025 | 7:35 AM | 7:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Alcazaren, Marivie | 12/29/2025 | 12:33 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tool again. |
| Cabantugan, Herjie | 12/29/2025 | 12:44 PM | 12:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tools again. |
| Cabantugan, Herjie | 12/29/2025 | 8:45 AM | 8:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA eror while on call. |
| Sta Romana, Jett | 12/29/2025 | 2:08 PM | 2:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Transfer from 5th to 3rd floor Need to set up tools again. |
| Bautista, Rochell | 12/29/2025 | 12:33 PM | 12:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Tupaz, Krisha Faye | 12/29/2025 | 12:09 PM | 12:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tupaz, Krisha Faye | 12/29/2025 | 12:38 PM | 12:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tools again. |
| Sta Romana, Jett | 12/29/2025 | 2:45 PM | 3:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. |
| Teodosio, Jean | 12/24/2025 | 11:18 AM | 11:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Teodosio, Jean | 12/24/2025 | 12:25 PM | 12:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tools again. |
| Antioquia, Leah Mae | 12/29/2025 | 4:02 PM | 4:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Teodosio, Jean | 12/29/2025 | 11:20 AM | 11:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Nobleza, Ronelyn | 12/29/2025 | 4:06 PM | 4:12 PM | No Audio - PDA/ other tools still functional | N/A |
| Teodosio, Jean | 12/29/2025 | 12:35 PM | 12:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tools again. |
| Degoma, Rachel | 12/29/2025 | 4:01 PM | 4:14 PM | Avaya Issue - Freeze | N/A |
| Condino, Melissa | 12/29/2025 | 12:27 PM | 12:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th to 3rd floor Need to set up tools again. |
| Nobleza, Ronelyn | 12/29/2025 | 4:13 PM | 4:19 PM | No Audio - PDA/ other tools still functional | n/a |
| Dorado, Ricardo Jesus III | 12/29/2025 | 4:07 PM | 4:26 PM | No Audio - PDA/ other tools still functional | N/A |
| Nobleza, Ronelyn | 12/29/2025 | 4:20 PM | 4:26 PM | No Audio - PDA/ other tools still functional | N/A |
| Alayon, Joeven | 12/29/2025 | 2:05 PM | 2:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Rapista, Sarah Jane | 12/29/2025 | 4:00 PM | 4:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/29/2025 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | N/A |
| Borres, Jonna Jean | 12/29/2025 | 4:37 PM | 4:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Teodosio, Jean | 12/29/2025 | 4:29 PM | 4:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Dorado, Ricardo Jesus III | 12/29/2025 | 4:51 PM | 4:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 12/29/2025 | 5:00 PM | 5:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Navarra, Danelyn | 12/29/2025 | 5:42 PM | 5:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call & no audio afterwards | ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Detanoy, Anne Nicole | 12/29/2025 | 6:04 PM | 6:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Sarmiento, Xian Yan | 12/29/2025 | 5:00 PM | 5:24 PM | Citrix Latency - Change Citrix Server | Tm was able to login to avaya after 24 mins of troubleshooting. |
| Antioquia, Leah Mae | 12/29/2025 | 6:05 PM | 6:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tm was able to go on ready. |
| Bacuta, Rodelyn | 12/29/2025 | 5:19 PM | 5:23 PM | No Audio - PDA/ other tools still functional | Audio fixed |
| Arandez, Christian Van | 12/29/2025 | 6:24 PM | 6:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze and kicked out | need to pull up tools after pulling up citrix since I can't go back to the previous page where all of the tools are currently pulled up before using VPN and Avaya to access denali to get ready. |
| Alovera, Rosalie | 12/29/2025 | 6:33 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze,PDA error, call disconnected, but chats did go through. Finish chat,restarted and stamp on ready |
| Bantigue, Jonna Mae | 12/29/2025 | 4:36 PM | 4:45 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and disconnected |
| Delfin, Precious Eleanor | 12/29/2025 | 6:26 PM | 6:28 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/29/25 Start Time End Time: 6:26 PM - 6:28 PM GSD Ticket Number : N/A Issue Type: PDA error while on lunch/quit citrix Account Number: none POD Number: 39 POD Letter: A VPS USED: PHX |
| Alair, Amiel Alan | 12/29/2025 | 6:01 PM | 6:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime reported and validated |
| Lizada, Bea | 12/29/2025 | 6:12 PM | 6:16 PM | No Audio - PDA/ other tools still functional | System downtime reported and validated |
| Caingcoy, Rolly | 12/29/2025 | 5:32 PM | 5:45 PM | No Audio - PDA/ other tools still functional | System downtime reported and validated |
| Cuarte, Riva Fe | 12/29/2025 | 7:38 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 12/29/2025 | 7:44 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 7:44 - 7:52 PM GSD Ticket Number : N/A Issue Type: citrix froze Account Number: 1956717633695374939 POD Number: 39 POD Letter: G VPS USED: PHX REASON: Citrix froze contact disconnected. Needed to pull up AVAYA again because it freezes and it takes time to pull up. |
| Rapista, Sarah Jane | 12/29/2025 | 7:54 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/29/2025 | 7:52 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 7:52 - 7:58 PM GSD Ticket Number : N/A Issue Type: citrix froze | Kick out of Citrix Account Number: 2036056832077230187 POD Number: 34 POD Letter: E VPS USED: PHX REASON: Citrix froze contact disconnected. Needed to pull up AVAYA again because it freezes and it takes time to pull up | Was Kick out of Citrix also so had to repull up tools and Citrix also. |
| Dalmino, Josie | 12/29/2025 | 7:56 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 12/29/2025 | 6:35 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | TM was able to go on ready. |
| Upod, Nina Marie | 12/29/2025 | 7:44 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm was able to set up and go on ready. |
| Degoma, Rachel | 12/29/2025 | 8:08 PM | 8:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 8:08 - 8:13 PM GSD Ticket Number : N/A Issue Type: Citrix Froze - Contacts not disconnected Account Number: N/A POD Number: 37 POD Letter: F VPS USED: PHX REASON: Citrix froze while on call | Lost Audio | waited for 1 minute before call disconnected | Not able to pull up the account because we we're still looking for the account | Restarted AVAYA and PDA | AVAYA took long to open |
| Ebacuado, Khaleen Kaye | 12/29/2025 | 8:27 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 8:27 PM - 8:28 PM GSD Ticket Number : N/A Issue Type: citrix froze Account Number: POD Number: 34 POD Letter: D VPS USED: PHX |
| Villarosa, Gerry | 12/29/2025 | 5:01 PM | 5:07 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error when I'm about to go on ready. |
| Besa, Josh Rainer | 12/29/2025 | 5:38 PM | 5:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Dc while Cx was providing their name and 2 other Cx entered the call while sysdown. Requested Cb for all Cx/ Repullup Avaya,Vpn,and Citrix |
| Besa, Josh Rainer | 12/29/2025 | 6:24 PM | 6:32 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected re-pull up Avaya, Vpn, and Citrix. |
| Torres, Maycel | 12/29/2025 | 6:33 PM | 7:07 PM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA FREEZE, re pull up citrix and PDA |
| Trinidad, Gio Enrico | 12/29/2025 | 7:46 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Error while on call. |
| Oquendo, Romel John | 12/29/2025 | 7:55 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Error while on call. |
| Declaro, Lalyn | 12/29/2025 | 8:35 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ Citrix and Avaya disconnected/ need to repull up avaya |
| Batilaran, Frenzy Earl Sydney | 12/29/2025 | 8:34 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx is calling about a refund but I got no further information other than that because the call was cut off |
| Borres, Jonna Jean | 12/29/2025 | 8:39 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 8:39 - 8:48 PM GSD Ticket Number : N/A Issue Type: Citrix Froze/ PDA denali error Account Number: 1351522665938107053 POD Number: 34 POD Letter: A VPS USED: PHX REASON: Citrix Froze while on call/ Cx disconnected the call/ PDA Denali error/AVAYA login dialog not showing despite clicking show login dialog multiple times/ had to logout and login of PDA |
| Dorado, Ricardo Jesus III | 12/29/2025 | 8:55 PM | 9:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/29/25 Start Time End Time: 8:55 PM - 9:04 PM GSD Ticket Number : N/A Issue Type: Citrix Froze | No Audio Account Number: 1494195669284984825 POD Number: 34 POD Letter: B VPS USED: PHX REASON: Citrix Froze , No audio | Provided Ghost Spiel | Had to restart VPN, Avaya, PDA and Citrix |
| Andojar, Ma Angeline | 12/29/2025 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Error while on call. |
| Pinalba, Reybe | 12/29/2025 | 8:42 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE|Contact Not disconnected|Re-pull Up PDA and Avaya |
| Villarosa, Gerry | 12/29/2025 | 9:04 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE |Contact Not disconnected |Re-pull Up PDA and Avaya |
| Carlos, Anna Mae | 12/29/2025 | 9:15 PM | 9:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/29/25 Start Time End Time: 9:15 PM - 9:19 PM GSD Ticket Number : N/A Issue Type: Citrix Froze | pda error and kick out of Citrix while on break Account Number: n/a POD Number: 34 POD Letter: G VPS USED: PHX |
| Lagumbay, Daniela Marie | 12/29/2025 | 9:10 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE |Contact Not disconnected |Re-pull Up PDA and Avaya |
| Ropa, Nina Grace | 12/22/2025 | 12:41 AM | 12:47 AM | Avaya Issue - Freeze | : Citrix froze/ PDA error. Re started Avaya and Denali/ Avaya takes time to pull up. |
| Biclar, Andreia Sacci | 12/29/2025 | 5:00 PM | 5:05 PM | Avaya Issue - Freeze | I confirm this is valid. |
| Biclar, Andreia Sacci | 12/22/2025 | 12:00 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | valid. |
| Detanoy, Anne Nicole | 12/29/2025 | 9:38 PM | 9:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Antioquia, Leah Mae | 12/29/2025 | 10:06 PM | 10:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Nobleza, Ronelyn | 12/29/2025 | 10:14 PM | 10:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 12/29/2025 | 10:24 PM | 10:26 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peral Jr, Teodolfo | 12/29/2025 | 10:00 PM | 10:06 PM | Avaya Issue - Freeze | Teammate cannot login to avaya. Teammate transferred to another station. |
| Bernas, John Vincent | 12/29/2025 | 9:28 PM | 9:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restart pda and avaya |
| Sarmiento, Xian Yan | 12/29/2025 | 9:06 PM | 9:12 PM | No Audio - PDA/ other tools still functional | Restart PDA and avaya. Tm was able to go on ready. |
| Aguil, Mark Anthony | 12/29/2025 | 7:31 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to restart and go on ready. |
| Declaro, Lalyn | 12/29/2025 | 8:35 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm was able to go on ready. |
| Dumigpi, Althea | 12/29/2025 | 10:36 PM | 10:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm restart PDA and avaya. |
| Antioquia, Leah Mae | 12/29/2025 | 11:05 PM | 11:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/29/25 Start Time End Time: 11:05 PM - 11:15 PM GSD Ticket Number : Issue Type: Citrix froze while on call , VPN was disconnected and was kicked out from citrix Account Number: 1959119953813175792 POD Number: 39 POD Letter: C VPS USED: PHX REASON: While on call, my vpn was disconnected // citrix also froze afterwards and I was kicked out from citrix. Had to endorse the call for a callback. Took time since I had to repull up all the tools again. |
| Tayco, Khevin | 12/29/2025 | 11:13 PM | 11:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN lost connection which made PDA lost connection changed status to error |
| Alair, Amiel Alan | 12/29/2025 | 8:57 PM | 8:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Pamunag, Jazzen Roi | 12/29/2025 | 9:04 PM | 9:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Devera, Chris Bob Jasper | 12/29/2025 | 5:45 AM | 5:57 AM | Avaya Issue - Freeze | The teammate encountered freeze in AVAYA and the teammate cannot hear customer from the other line. PDA went error and the teammate had to re-pull up tools. AVAYA took too long to pull-up. |
| Sarmiento, Xian Yan | 12/29/2025 | 9:06 PM | 9:12 PM | No Audio - PDA/ other tools still functional | System downtime reported and validated |
| Cortes, Jessa | 12/29/2025 | 8:57 PM | 9:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Santillan, Wea | 12/29/2025 | 9:04 PM | 9:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Lizada, Bea | 12/29/2025 | 10:33 PM | 10:39 PM | Avaya Issue - Freeze | System Downtime reported and validated |
| Dariagan, Esequela May | 12/29/2025 | 8:52 PM | 9:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System downtime reported and validated |
| Dumigpi, Althea | 12/29/2025 | 10:36 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Lizada, Bea | 12/29/2025 | 11:33 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Montalban, Lorebe | 12/28/2025 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix's froze and the VPN was disconnected. PDA went error as well in which the teammate took time to re-pull up tools. |
| Flores, Angelica | 12/29/2025 | 6:48 PM | 7:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: denali error while on lunch |
| Diocena, Karl Vincent | 12/29/2025 | 7:42 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Teguihanon, Mheljhone | 12/29/2025 | 7:45 PM | 7:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: denali error while onbreak |
| Duatin, Marbee Darryl | 12/29/2025 | 8:42 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect VPN/ restart quit avaya and pull up once more, could not end call due its frozen |
| Rubio, Mary Ann | 12/29/2025 | 8:42 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Encina, Felix John | 12/28/2025 | 5:49 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citrix froze, the VPN was disconnected and PDA went error. |
| Nobleza, Ronelyn | 12/29/2025 | 11:47 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 11:47 - 11:52 PM GSD Ticket Number : N/A Issue Type: Citrix froze Account Number: 1875079772840590318 POD Number: 39 POD Letter: G VPS USED: PHX REASON: Citrix froze - contact disconnected. Needed to pull up PDA again . And did request call back for the cx. |
| Diaz, Lyka Angelique | 12/28/2025 | 8:10 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Got out of citrix and it was logged out, I tried to log on again but it made me restart, after restarting, it only showed a black screen, tried to do it again 3 times but it still the same so I signed out and then used a different citrix and that's when it made me log in again. I needed to restart all of my tools including avaya. |
| Diamonon, Fons Fernando | 12/29/2025 | 8:59 PM | 9:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Kicked out of citrix while on lunch. Had to restart PDA and avaya |
| Cuarte, Riva Fe | 12/29/2025 | 11:48 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/29/25 Start Time End Time: 11:48 PM - 11:54 PM Issue Type: kicked out of citrix while on break Account Number: POD Number: 39 POD Letter: F VPS USED: PHX REASON: has to re-open citrix, VPN, and Avaya again |
| Rapista, Sarah Jane | 12/29/2025 | 11:54 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/AShift Date: 12/29/25 Start Time End Time: 11:54 PM - 11:58 PM Issue Type: kicked out of citrix while on call Account Number: 2057072856850210118 POD Number: 39 POD Letter: B VPS USED: PHX REASON: |
| Upod, Nina Marie | 12/29/2025 | 11:45 PM | 11:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Alcazaren, Mark Arvie | 12/29/2025 | 9:02 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya then denali errors; endorsed call for callback after delivering ghost spiel. |
| Quirino, Rio Mae | 12/29/2025 | 12:05 PM | 12:09 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Flores, Angelica | 12/29/2025 | 10:18 PM | 10:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: no audio from 3 calls need to restart VPN and avaya |
| Alovera, Rosalie | 12/29/2025 | 10:45 PM | 10:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after Break/ restarted and stamp on ready |
| Abolucion, Jodelyn | 12/28/2025 | 8:53 AM | 9:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flores, Angelica | 12/29/2025 | 10:48 PM | 11:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix need to login again to avaya and VPN and set up tools again |
| Reodava, Eric | 12/28/2025 | 9:47 AM | 9:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of citrix. PDA error and Avaya Issue |
| Acevedo, Maria Therese Anne | 12/29/2025 | 11:45 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while on chat _ citrix froze and was kicked out. Yubikey needed to re-login and in logging in, contacts and tools not disconnected. |
| Reodava, Eric | 12/29/2025 | 11:34 PM | 11:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error and Avaya Issue. Avaya Issue |
| Ebacuado, Khaleen Kaye | 12/29/2025 | 11:56 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Start Time End Time: 11:56 PM - 12:08 AM GSD Ticket Number : N/A Issue Type: kicked out of citrix while on break Account Number: POD Number: 34 POD Letter: D VPS USED: PHX REASON: I was kicked out to citrix while on break, quit to avaya and have a hard time opening avaya again, and need to pull up the tools again. |
| Teguihanon, Mheljhone | 12/29/2025 | 11:47 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was kickout from citrix and need to repull up my tools again and start fresh |
| Degoma, Rachel | 12/29/2025 | 12:10 AM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 12:10 - 12:15 AM GSD Ticket Number : N/A Issue Type: Citrix Froze - Contacts not disconnected Account Number: 2010289242748033432 POD Number: 37 POD Letter: F VPS USED: PHX REASON: Citrix froze while on call | Lost Audio | waited for 1 minute before call disconnected | Got kicked out of citrix | Had to restart AVAYA, PDA, and Citrix | AVAYA took long to open | Had to take notes on the account and request for call back |
| Navarra, Danelyn | 12/29/2025 | 9:46 PM | 9:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on call & no audio afterwards & did ghost spiel. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Diama, Joana Marie | 12/29/2025 | 11:56 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Kicked out of Citrix after few minutes of a frozen screen. Contacts were then disconnected. After signing in to Citrix, logged in to VPN and Avaya and stamped to Ready while setting up all tools. |
| Cezar, Princess Jean | 12/27/2025 | 9:42 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Diamonon, Fons Fernando | 12/29/2025 | 12:15 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Kicked out of citrix while on chat. Needed to pull up all tools again. |
| Duatin, Marbee Darryl | 12/29/2025 | 12:42 AM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: disconnect vpn and disconnect avaya to restart avaya |
| Borres, Jonna Jean | 12/29/2025 | 12:38 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 12:38 - 12:49 PM GSD Ticket Number : N/A Issue Type: Citrix Froze/ PDA denali error Account Number: NA POD Number: 34 POD Letter: A VPS USED: PHX REASON: Citrix Froze while on call/ Kicked out of citrix/PDA Denali error/AVAYA signed out., had to sign in again / had to logout and login of PDA |
| Jalocon, Marites | 12/29/2025 | 12:35 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Kicked out of Citrix after few minutes of a frozen screen. Contacts were then disconnected. Restart Avaya denali and citrix. |
| Begona, Maricar | 12/23/2025 | 7:38 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | avaya delayed to pull up |
| Diocena, Karl Vincent | 12/29/2025 | 11:42 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out of Citrix after few minutes of a frozen screen. Contacts were then disconnected. Restart Avaya denali and citrix. |
| Arandez, Christian Van | 12/29/2025 | 10:20 PM | 10:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze and kicked out | need to hard reset advice by WF JP since outside Citrix was also freeze. |
| Caballero, Reto | 12/23/2025 | 9:37 AM | 9:45 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix, Citrix and Avaya took so long to pull up |
| Diaz, Jessirie | 12/24/2025 | 10:00 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tindog, Laiza Mae | 12/24/2025 | 1:51 AM | 1:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Contillo, Jerome | 12/26/2025 | 2:01 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/26/2025 Start Time: 2:01 AM End Time: 2:08 AM Issue: citrix disconnected Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Contillo, Jerome | 12/29/2025 | 5:03 PM | 5:07 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/29/2025 Start Time: 5:03 PM End Time: 5:07 PM Issue: PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Tindog, Laiza Mae | 12/24/2025 | 2:47 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | ISSUE: PDA error call disconnected |
| Vili, Annie Grace | 12/29/2025 | 5:00 PM | 5:03 PM | Citrix Latency - Change Citrix Server | Name: Annie Grace Vili Shift Date: 12/29/2025 Start Time: 5:00 PM End Time: 5:03 PM Issue: Avaya is taking time to pull up. Changed station. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14 - A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit |
| Diaz, Jessirie | 12/24/2025 | 1:18 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | ISSUE:-sysdown// can't hear cx// citrix froze |
| Ponce, Renz Kirby | 12/29/2025 | 5:00 PM | 5:03 PM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 12/29/2025 Start Time: 5:03 PM End Time: 5:08 PM Issue: Avaya error. changed station. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12 - F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Falco, Via | 12/29/2025 | 5:03 PM | 5:13 PM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 12/29/2025 Start Time: 5:03 PM End Time: 5:13 PM Issue: Avaya error. changed station. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14 - B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Caballero, Reto | 12/24/2025 | 4:19 AM | 4:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix, no audiop, citrix and avaya took so long to pull up |
| Cordovero, Jinky | 12/29/2025 | 5:03 PM | 5:09 PM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 12/29/2025 Start Time: 5:03 PM End Time: 5:09 PM Issue: PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Villanueva, Joevil Paul | 12/29/2025 | 7:32 PM | 7:41 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 29 December 2025 Start Time: 07:32 pm End Time: 07:41 pm Issue: Citrix froze while on Break / Reopen citrix and tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Anne |
| Diaz, Jessirie | 12/24/2025 | 1:18 AM | 1:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | ISSUE:-sysdown// can't hear cx// citrix froze |
| Contillo, Jerome | 12/29/2025 | 9:10 PM | 9:18 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/29/2025 Start Time: 9:10 PM End Time: 9:18 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Acevedo, Larce Lawrence | 12/29/2025 | 10:27 PM | 10:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Larce Lawrence Acevedo Shift Date: 12/29/2025 Start Time: 10:27 PM End Time: 10:32 pm Issue: Kicked out of Citrix while on Lunch Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Falco, Via | 12/29/2025 | 11:58 PM | 12:09 PM | Avaya Issue - Freeze | Name: Via O. Falco Shift Date: 29/12/25 Start Time: 11:58 PM End Time: 12:09 AM Issue: Avaya Issue/Can't pull up Athen and other tools while resolving case Account Number: 1721863525003193026 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ocumas, Christine | 12/24/2025 | 5:30 AM | 5:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix while on lunch , vpn and avaya disconnected |
| Alojado, Geoven | 12/29/2025 | 12:57 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Villanueva, Joevil Paul | 12/29/2025 | 11:46 PM | 12:00 AM | Citrix Latency - Change Citrix Server | Name: Joevil Paul Villanueva Shift Date: 29 December 2025 Start Time: 11:46 pm End Time: 12:00 am Issue: Citrix froze / need to reopen and restart tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Anne |
| Bondoc, John Karl Ric | 12/24/2025 | 5:37 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Unable to click anything need to disconnect VPN, AVAYA and repull-up |
| Dorado, Ricardo Jesus III | 12/29/2025 | 12:53 AM | 1:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/29/25 Start Time End Time: 12:53 AM - 1:03 AM GSD Ticket Number : N/A Issue Type: Citrix Froze | No Audio Account Number: 2056164326064646264 POD Number: 34 POD Letter: B VPS USED: PHX REASON: Citrix Froze , No audio | Provided Ghost Spiel to customer | Had to restart VPN, Avaya, Citrix and PDA | Endorsed CX for callback to resolve concern |
| Contillo, Jerome | 12/29/2025 | 12:58 PM | 1:01 AM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/29/2025 Start Time: 12:58 AM End Time: 1:01 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Besana, Gene Ruel | 12/29/2025 | 11:17 PM | 11:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM assisted the cx before restarting the tools. |
| Iguis, Jessa | 12/29/2025 | 5:00 PM | 5:06 PM | Citrix Latency - Change Citrix Server | Had to change pod as per Boss Rosa's instruction |
| Carlos, Anna Mae | 12/29/2025 | 1:08 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/25 Start Time End Time: 1:08 AM - 1:12 AM GSD Ticket Number : N/A Issue Type: Citrix Froze | pda error while on call Account Number: 2255366547393599602 POD Number: 34 POD Letter: G VPS USED: PHX |
| Berdandino, Rosalie | 12/24/2025 | 5:46 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Mateo, Mary Claresse | 12/29/2025 | 7:29 PM | 8:16 PM | Avaya Issue - Freeze | Avaya froze. Re pull up all tools |
| Iguis, Jessa | 12/29/2025 | 9:00 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Mateo, Mary Claresse | 12/29/2025 | 11:59 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error after lunch break. Re pull up all tools |
| Tulale, Mae Con | 12/29/2025 | 11:30 PM | 11:46 PM | Citrix Latency - Change Citrix Server | Wasn't able to login on time, teams is just loading, tried to pulled up tools but even tools are just loading, restarted citrix twice but still the same, did the hard reset to the PC and used Azure citrix |
| Falco, Via | 12/29/2025 | 8:36 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 29/12/25 Start Time: 8:36 PM End Time: 9:01 PM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14- B Production Floor: 5th floor VPN Used: LVS - HDX |
| Dasig, Joshua | 12/29/2025 | 11:30 PM | 11:50 PM | Citrix Latency - Change Citrix Server | TM waited to load the PDA, avaya and citrix |
| Contillo, Jerome | 12/29/2025 | 11:41 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Sarmiento, Xian Yan | 12/29/2025 | 12:02 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix pda and avaya |
| Francisco, April Rose | 12/29/2025 | 1:04 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out on Citrix while on Billable Training. Had to re set up everything again. |
| Iguis, Jessa | 12/29/2025 | 10:58 PM | 11:05 PM | Citrix Latency - Change Citrix Server | need to restart Citrix / Cant able to use Athene properly / No options for deliver next |
| Ponsaran, Girlie | 12/29/2025 | 11:20 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix Pda, avaya and PDA |
| Tindog, Laiza Mae | 12/24/2025 | 5:52 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Had to pull everything again, from citric,vpn and avaya |
| Besa, Josh Rainer | 12/29/2025 | 10:18 PM | 10:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA disconnected after lunch. |
| Lizada, Bea | 12/29/2025 | 12:37 PM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix PDA AVAYA |
| Alair, Amiel Alan | 12/29/2025 | 12:45 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Tindog, Laiza Mae | 12/29/2025 | 12:51 AM | 12:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | ISSUE: citrix froze || no audio |
| Saquita, Jashsen Mea | 12/29/2025 | 12:20 AM | 12:53 AM | Citrix Latency - Change Citrix Server | Unlock citrix |
| Santillan, Wea | 12/29/2025 | 12:40 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Torres, Maycel | 12/29/2025 | 10:54 PM | 11:12 PM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA FREEZE/KICKED OUT OF CETRIX |
| Dariagan, Esequela May | 12/29/2025 | 12:51 AM | 1:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Cahilig, Raven Roe | 12/29/2025 | 1:00 PM | 1:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: citrix froze and disconnected while on avail | pda went on error so had to dial again to stamp on ready |
| Declaro, Lalyn | 12/29/2025 | 12:48 AM | 1:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Pull up avaya citrix and PDA |
| Atiga, Jessa | 12/29/2025 | 12:57 AM | 1:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System downtime reported and validated |
| Delfin, Vanneza | 12/29/2025 | 1:14 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to relaunch PDA and avaya. Advise tm to stamp ready on time. |
| Pamunag, Jazzen Roi | 12/29/2025 | 12:44 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart citrix and go on ready |
| Villarosa, Gerry | 12/29/2025 | 1:12 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE and got kick out from the Citrix | Restart Vpn, Avaya and repull up all my tools |
| Cuare, Rey John | 12/29/2025 | 7:37 PM | 7:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Pull-up tools |
| Pinalba, Reybe | 12/29/2025 | 12:44 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE|Contact Not disconnected|Had been kicked Out from Citrix and need to re-pull up PDA, Avaya, and all the tools. |
| Aguil, Mark Anthony | 12/29/2025 | 11:35 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Tools |
| Andrade, Yvonie | 12/29/2025 | 1:00 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: I was on break for 15 minutes but when I came back, I was kicked out and had to pull up citrix again and stamp on ready |
| Oquendo, Romel John | 12/29/2025 | 11:55 PM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while transferring cx to PPC. Call got disconnected but I already endorsed it for a callback. |
| Trinidad, Gio Enrico | 12/29/2025 | 11:47 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Error while on call. |
| Bantigue, Jonna Mae | 12/29/2025 | 12:36 PM | 12:45 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze and disconnected while on call |
| Adodoli, Karl Howen | 12/28/2025 | 5:50 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and the VPN was disconnected. Teammate's PDA went into an PDA error |
| Duno, Edgar Louise | 12/29/2025 | 1:29 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart PDA and stamp on ready right away. |
| Custodio, Dephra Nicole | 12/29/2025 | 12:02 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to pull-up tools and restart citrix. TM was able to login. |
| Anisco, Jannah Gift | 12/29/2025 | 1:34 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected/ Citrix froze |
| Tuyay, Shantal | 12/29/2025 | 1:38 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected |
| Tuyay, Shantal | 12/29/2025 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected |
| Bacuta, Rodelyn | 12/29/2025 | 9:48 PM | 10:03 PM | Avaya Issue - Freeze | System downtime reported and validated |
| Bacuta, Rodelyn | 12/29/2025 | 8:39 PM | 8:56 PM | Avaya Issue - Freeze | System downtime reported and validated |
| Legaspi, Amiel Dave | 12/29/2025 | 1:06 PM | 1:30 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Dumigpi, Althea | 12/29/2025 | 6:35 PM | 6:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Alcones, Paula Jane | 12/29/2025 | 1:38 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Legaspi, Amiel Dave | 12/29/2025 | 1:06 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Bacuta, Rodelyn | 12/29/2025 | 1:51 AM | 6:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Acervo, Erika | 12/29/2025 | 1:48 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Arellano, Rose Anne | 12/29/2025 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and call got disconnected |
| Sy, Sidney | 12/29/2025 | 1:09 AM | 1:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| De Jose, Jan Cedrex | 12/29/2025 | 6:17 AM | 7:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Alvero, Eleandro | 12/28/2025 | 5:38 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate experienced citrix froze and was kicked out from citrix. The teammate waited for few minutes for AAYA to pull up and the teammate had to re-pull up the tools. |
| De Jose, Jan Cedrex | 12/29/2025 | 6:17 PM | 7:01 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Sy, Sidney | 12/28/2025 | 2:18 AM | 2:30 AM | Citrix Latency - Change Citrix Server | Citrix froze and was kicked out of citrix, due to citrix latency, it took me a while to pull PDA and stamp ready. |
| Albay, Cymon | 12/29/2025 | 1:52 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Avaya. Call not disconnected |
| Zulieta, Vanessa | 12/29/2025 | 1:07 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Federiso, Maria Angela | 12/29/2025 | 1:49 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Call disconnected |
| Begaso, Jestine Marie | 12/29/2025 | 8:36 AM | 8:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Quicoy, Febelyn | 12/29/2025 | 1:08 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Ponsaran, Mary Flor | 12/29/2025 | 12:30 AM | 12:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/DENALI Error right after stamping ready | active call outside citrix no acct pulled up | restart PDA |
| Dasig, Symon John | 12/29/2025 | 9:02 AM | 9:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Cadigal, Christopher | 12/29/2025 | 2:02 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's PDA Automatically went error and call got disconnected. |
| Dasig, Symon John | 12/29/2025 | 9:02 PM | 9:08 PM | No Audio - PDA/ other tools still functional | Assisted by Coach Allie |
| De Jose, Jan Cedrex | 12/29/2025 | 1:07 AM | 1:45 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Dasig, Symon John | 12/29/2025 | 2:02 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Tolentino, Realyn | 12/29/2025 | 1:46 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error While On Call / Call not disconnected |
| De Jose, Jan Cedrex | 12/29/2025 | 1:07 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Adame, Willie Mer | 12/29/2025 | 9:05 PM | 9:07 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Andrade, Yvonie | 12/29/2025 | 1:34 AM | 1:47 AM | Avaya Issue - Freeze | Detailed Explanation: After 1 call, the citrix froze and wasn't able to navigate the tools. Had to restart the pc with confirmation from WF JP. Pull up Citrix and log in back to avaya and stamp on ready. |
| Navarra, Danelyn | 12/29/2025 | 1:45 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on ready. Restart VPN, relog in to Avaya & PDA then stamp on ready. |
| Adame, Willie Mer | 12/29/2025 | 1:07 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Salvador, KC | 12/29/2025 | 12:16 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Buaron, Jera | 12/29/2025 | 7:44 PM | 8:19 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Martinez, Jayza Mae | 12/29/2025 | 2:08 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze - PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Ibanez, Anacel | 12/29/2025 | 5:00 PM | 5:13 PM | Avaya Issue - Freeze | NA |
| Polvorosa, Trezia Mae | 12/29/2025 | 12:46 AM | 8:52 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted by Coach Allie |
| Diaz, Lyka Angelique | 12/29/2025 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Citrix was not pulling up and I already tried to use a different one but it was still loading. I managed to pull up my Citrix after I restarted all my tools. |
| Abanco, Nina May | 12/29/2025 | 5:24 PM | 5:57 PM | Avaya Issue - Freeze | NA |
| Bolante, Pholla Jeve | 12/29/2025 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Log in delay due to severe latency with Citrix and Avaya is not pulling up. |
| Salas, Ma Joyce | 12/29/2025 | 5:28 PM | 5:38 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 12/29/2025 | 6:58 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Beltran, Mary Grace | 12/29/2025 | 2:08 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR While on Break |
| Murillo, Vanessa | 12/29/2025 | 7:39 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Mary Jane | 12/29/2025 | 6:26 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 12/29/2025 | 8:19 PM | 8:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ibanez, Anacel | 12/29/2025 | 8:53 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cadorna, Diomelyn Jane | 12/29/2025 | 8:55 PM | 9:40 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Zubiaga, Trimuel | 12/29/2025 | 9:38 PM | 9:53 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 12/29/2025 | 9:34 PM | 9:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Jore, Paul Vincent | 12/29/2025 | 1:49 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error While On Call / Call not disconnected |
| Federiso, Maria Angela | 12/29/2025 | 2:14 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error // Call disconnected / Coach L2 provided feedback |
| Besa, Mary Jane | 12/29/2025 | 10:36 PM | 10:49 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 12/29/2025 | 10:58 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Amoguez, Apple Jane | 12/29/2025 | 4:42 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bermudes, James | 12/29/2025 | 11:42 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Andojar, Ma Angeline | 12/30/2025 | 12:45 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error after break and need to restart PDA |
| Murillo, Vanessa | 12/29/2025 | 12:06 PM | 12:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Declaro, Lalyn | 12/30/2025 | 12:48 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix after break/ cannot clicked the icon to pull up Citrix so I had to hard reset as instructed by WF/ Need to repull up tools and Avaya |
| Abag, Jay | 12/29/2025 | 5:00 PM | 5:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Batilaran, Frenzy Earl Sydney | 12/30/2025 | 12:48 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix after break |
| Encina, Felix John | 12/28/2025 | 1:39 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and was kicked out from citrix. |
| Salas, Ma Joyce | 12/29/2025 | 9:30 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tondo, Melyn | 12/30/2025 | 12:40 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix logged out/ avaya freeze while on break |
| Franco, Doreen | 12/29/2025 | 4:50 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Abanco, Nina May | 12/29/2025 | 12:30 PM | 12:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Futotana, Abegaell | 12/30/2025 | 12:44 AM | 1:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix while on break. Had to re pull up tools. |
| Randoy, Jenebeth | 12/29/2025 | 10:00 PM | 10:15 PM | Avaya Issue - Freeze | First two stations had an error "partition downloading" when logging in. Transferred to a different station but Avaya had to be configured first. Assisted by Coach Rex. |
| Dicon, Reymelyn Grace | 12/29/2025 | 6:37 PM | 6:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 12/30/2025 | 12:55 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE , kick out of citrix while on call, avaya issue, repull up all tools |
| Sanguillosa, Rhea | 12/29/2025 | 12:40 PM | 12:53 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Josh Rainer | 12/30/2025 | 1:51 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze when assisting Cx requesting Cb for Cx as well and re-pull up VPN, Avaya, and Citrix. |
| Espolong, Kim Robert | 12/29/2025 | 12:50 PM | 12:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besana, Gene Ruel | 12/29/2025 | 7:18 PM | 7:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Anacel | 12/29/2025 | 12:53 PM | 1:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Cadorna, Diomelyn Jane | 12/29/2025 | 12:55 PM | 1:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Olivas, Johanna | 12/29/2025 | 10:01 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a denali error led to citrix kicked out. |
| Celoso, Ma Christina | 12/29/2025 | 8:13 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abanco, Nina May | 12/29/2025 | 1:31 PM | 1:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Abag, Jay | 12/29/2025 | 8:54 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Salas, Ma Joyce | 12/29/2025 | 1:48 AM | 1:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Borja, Phoebe | 12/29/2025 | 10:35 PM | 10:39 PM | Citrix Latency - Change Citrix Server | TM experienced a latency during call. had to change citrix. |
| Dela Cruz, Juhanah | 12/29/2025 | 8:47 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alejandro, Crisnavel | 12/29/2025 | 1:23 AM | 1:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Available no calls/ chat while on ready |
| Celoso, Ma Christina | 12/29/2025 | 9:30 PM | 9:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 12/29/2025 | 12:04 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call / call got disconnected / repull up |
| Delfin, Wenjiel | 12/29/2025 | 7:48 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Vanneza | 12/29/2025 | 2:45 AM | 2:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a citrix kicked out and denali error durimg lumch. |
| Ocumas, Christine | 12/29/2025 | 2:53 AM | 2:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Besana, Gene Ruel | 12/29/2025 | 10:26 PM | 10:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Yap, Alleiah Kaye | 12/29/2025 | 12:03 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze an disconnected after, cx has no audio on the line and ghost speil delivered , restarted pc because cannot enter to citrix and repulled up all tools , Avaya is not pulling up for about 10 mins |
| Alejandro, Crisnavel | 12/29/2025 | 11:53 PM | 11:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix dsc while on chat |
| Balasa, Jenneth | 12/29/2025 | 10:34 PM | 10:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 12/29/2025 | 10:39 PM | 10:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Altamia, Margie Ann | 12/29/2025 | 11:46 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and avaya disconnected |
| Martus, Feleah Mae | 12/29/2025 | 11:50 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA Denali error while on call. |
| Besana, Gene Ruel | 12/29/2025 | 11:17 PM | 11:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 12/29/2025 | 11:26 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Castro, Harvey Nicolai Andrew | 12/29/2025 | 11:46 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | ysdown while customer is on the ine cx disconnected |
| Arellano, Rose Anne | 12/29/2025 | 2:44 AM | 2:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA disconnected| Error |
| Delfin, Wenjiel | 12/29/2025 | 11:46 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 12/29/2025 | 10:40 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gallardo, Kian Jan | 12/29/2025 | 11:45 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and kicked out in Citrix and no audio from the cx this is regarding with the dispute because of non escalation while explaining on what happened it got disconnected |
| Ponsaran, Girlie | 12/29/2025 | 11:20 PM | 12:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 12/29/2025 | 6:02 PM | 6:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Llorente, Mel Rose | 12/29/2025 | 11:30 PM | 11:50 AM | Citrix Latency - Change Citrix Server | TM experienced a latency when first time login to citrix, applications were not pulling up. HAd to change citrix but keeps getting kicked out even after resetting citrix session. Rebooted PC twice and successfuly logged in on 2nd try. |
| Barroa, Cyrene | 12/29/2025 | 11:48 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call / call got disconnected and got kick out in citrix |
| Dela Cruz, Juhanah | 12/29/2025 | 12:51 PM | 1:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 12/29/2025 | 12:56 PM | 1:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 12/29/2025 | 1:42 PM | 1:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 12/29/2025 | 2:06 PM | 2:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andojar, Ma Angeline | 12/30/2025 | 12:45 PM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | TM experienced a citrix kicked out while on break. had to log in on again and reset up tools |
| Dicon, Reymelyn Grace | 12/29/2025 | 2:27 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 12/29/2025 | 12:56 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Dela Cruz, Juhanah | 12/29/2025 | 12:51 AM | 1:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 12/29/2025 | 11:20 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 12/29/2025 | 1:39 AM | 1:42 AM | Avaya Issue - Freeze | Tm experienced a PDA error and Avaya freeze. need to restart application. |
| Bolante, Pholla Jeve | 12/29/2025 | 3:21 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bolante, Pholla Jeve | 12/29/2025 | 3:35 AM | 3:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Aurelio, Jen Rose | 12/29/2025 | 2:16 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Delos Santos, Hubert Clifford | 12/29/2025 | 2:45 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Florentino, Randy | 12/29/2025 | 1:44 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix |
| Tambong, Levi | 12/29/2025 | 1:44 AM | 1:58 AM | Avaya Issue - Freeze | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Bergorio, Vivian | 12/29/2025 | 3:37 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Advised TM to restart citrix and assist customer. Tm was able to login. |
| Baldonado, Regene | 12/29/2025 | 1:41 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Deocampo, Kelvin James | 12/29/2025 | 3:33 AM | 3:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and assist customer while pulling up tools. |
| Francisco, Nikka Patricia | 12/26/2025 | 9:52 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Cx is not responding initiated ghost spiel |
| Demandaco, Cristy | 12/29/2025 | 1:39 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Briones, Andrea Mean | 12/29/2025 | 1:01 PM | 1:04 PM | No Audio - PDA/ other tools still functional | citrix froze unable to hear cx |
| Cezar, Princess Jean | 12/29/2025 | 1:39 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Byan and Workforce Allen |
| Francisco, Patricia Ann | 12/29/2025 | 2:15 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after getting break from break |
| Salgado, Bryan Steven | 12/29/2025 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Biclar, Andreia Sacci | 12/29/2025 | 1:00 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dellava, Angelica Mae | 12/29/2025 | 2:45 AM | 2:48 AM | No Audio - PDA/ other tools still functional | Avaya went offline while on call, auto fixed |
| Conlu, Ma Josefa | 12/29/2025 | 8:31 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Coach Jerelyn |
| Oliveros, Christine | 12/29/2025 | 2:54 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and logged out while on call / call not disconnected |
| Biclar, Andreia Sacci | 12/29/2025 | 8:59 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Escalada, Johann Mikhail | 12/29/2025 | 3:12 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villas, Neca | 12/29/2025 | 3:16 AM | 3:27 AM | No Audio - PDA/ other tools still functional | N/A |
| Espejo, Renalyn | 12/29/2025 | 4:00 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix and tools. TM was able to go on ready. |
| Ledesma, John Patrick | 12/29/2025 | 2:07 AM | 2:10 AM | Citrix Latency - Change Citrix Server | Assist tm to realunch PDA and stamp ready right away. |
| Ballonado, Nilrose Joy | 12/29/2025 | 1:33 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Begona, Maricar | 12/29/2025 | 3:56 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begona, Maricar | 12/29/2025 | 4:14 AM | 4:17 AM | No Audio - PDA/ other tools still functional | N/A |
| Garbo, Maru | 12/29/2025 | 3:46 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and relaunch PDA. Advised tm to stamp on ready right away. |
| Baranda, Patricia Ann | 12/29/2025 | 1:35 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze but customer was still on the call. Teammate continued to assist the customer. |
| Cobrado, Ma Cyrine | 12/29/2025 | 4:28 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nicodemus, Mary Joy | 12/29/2025 | 3:39 AM | 3:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | <5min |
| Abajar, Allysa | 12/29/2025 | 4:08 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to check Avaya setting and restart Citrix. Advised tm to relaunch PDA and stamp on ready on time. |
| Abunas, Mc Brandon | 12/29/2025 | 4:31 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while the tm is still on a call. Tm continue to assist the cx had to pullup all tools again |
| Devibar, Juselle Rey | 12/28/2025 | 1:39 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate's citrix was froze and got kicked out from citrix |
| Encina, Felix John | 12/29/2025 | 1:39 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and the teammate was kicked out of citrix |
| Devibar, Juselle Rey | 12/29/2025 | 1:39 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and got kicked out from citrix. |
| Ayuda, Ma Victoria | 12/29/2025 | 1:46 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze, VPN and the contact was disconnected |
| Tindog, Laiza Mae | 12/29/2025 | 4:52 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villorente, Aira Khrystine | 12/29/2025 | 3:48 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze but customer was still on the call. Teammate continued to assist the customer. |
| Chu, Kenny Lloyd | 12/29/2025 | 1:57 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Rhayne |
| Bajande, Jemima | 12/29/2025 | 2:43 AM | 2:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bergorio, Vivian | 12/29/2025 | 3:37 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Abong, Lester John | 12/29/2025 | 4:10 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Pinaroyo, Rica Mae | 12/29/2025 | 4:09 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alyn Joy | 12/29/2025 | 4:18 AM | 4:28 AM | Avaya Issue - Freeze | Reported to: WF Rhayne |
| Denosta, Aprilyn | 12/29/2025 | 12:30 AM | 12:51 AM | Citrix Latency - Change Citrix Server | N/A |
| Liganzon, John Loren | 12/29/2025 | 1:58 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA error and call disconnected. |
| Bordan, Rielyn Mae | 12/29/2025 | 5:30 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for Citrix to unfreeze yet Citrix was kicked out //still continue finishing the call on Avaya. |
| Estrella, Joyce | 12/29/2025 | 12:21 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. Teammate has an active call until 12:42AM. Teammate can't login immediately since the avaya took too long to pull up. |
| Dalumpines, Athea Trisha | 12/29/2025 | 1:43 AM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA and VPN got disconnected |
| Tayco, Khevin | 12/29/2025 | 3:28 AM | 3:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch break |
| Cadigal, Christopher | 12/29/2025 | 5:38 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out in Citrix also disconnected from Avaya |
| Esportuno, John Paul | 12/30/2025 | 12:31 AM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Anisco, Jannah Gift | 12/29/2025 | 5:37 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out/ restart citrix |
| Esportuno, John Paul | 12/30/2025 | 12:31 AM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Arbolado, Danielle | 12/29/2025 | 5:36 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for Citrix to unfreeze yet Citrix was kicked out//call was disconnected//had to restart Avaya and Citrix including tools. |
| Atiga, Jessa | 12/30/2025 | 2:25 AM | 2:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze/ Cx unresponsive |
| Daniel, Mark Jojit | 12/29/2025 | 5:47 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Waited for Citrix to unfreeze yet Citrix was kicked //still continue finishing the call on Avaya. |
| Palomo, John Paul | 12/29/2025 | 12:43 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Manican, Joanna Len | 12/29/2025 | 5:39 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Tolentino, Realyn | 12/29/2025 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected after Call | I had to sign in again and set up tools |
| Atiga, Jessa | 12/30/2025 | 1:43 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and no audio |
| Badillo, Bernard Luis | 12/26/2025 | 11:00 PM | 11:01 PM | No Audio - PDA/ other tools still functional | Avaya issue. No audio |
| Fiolog, Crystal May | 12/29/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and Avaya log out. Citrix kicked out and PDA error. while on chat |
| Jore, Paul Vincent | 12/29/2025 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix and repull-up tools |
| Celino, Chriselle | 12/29/2025 | 5:41 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Frugalidad, Cristina | 12/29/2025 | 11:00 PM | 11:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze got kicked out, restarted again. |
| Alcones, Paula Jane | 12/29/2025 | 5:40 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kickout while on call | call disconnected |
| Montalban, Lorebe | 12/29/2025 | 2:07 AM | 2:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA and VPN was disconnected |
| Manican, Joanna Len | 12/29/2025 | 5:39 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Cailin, Sharmaine Joy | 12/29/2025 | 5:40 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze, citrix disconnected and VPN unreachable - call got disconnected |
| Matillano, Mary Grace | 12/29/2025 | 1:44 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Magluyan, Grace Alondra Joy | 12/29/2025 | 1:46 AM | 1:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. |
| Florentino, Randy | 12/29/2025 | 5:46 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze for a few minutes and it then present an error message so I then hit quit. Citrix then got disconnected and the customer no longer responds. Manually pulled up my tools and citrix. |
| Atiga, Jessa | 12/30/2025 | 2:25 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Cx unresponsive |
| Batilaran, Frenzy Earl Sydney | 12/29/2025 | 12:45 AM | 1:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | Tm experienced a citrix kicked out after break. need to restart and re pull up tools. |
| Ledesma, John Patrick | 12/29/2025 | 5:51 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Claro, Maria Nel | 12/30/2025 | 1:43 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and no audio |
| Miranda, Kyle Heaven | 12/30/2025 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and no audio |
| Alvero, Eleandro | 12/29/2025 | 1:43 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA 1763626203701761055 and VPN got disconnected. |
| Randoy, Jenebeth | 12/29/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Claro, Maria Nel | 12/29/2025 | 1:43 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOG OUT |
| Tondo, Melyn | 12/29/2025 | 12:40 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | TM experienced a citrix kicked out after break. |
| Miranda, Kyle Heaven | 12/29/2025 | 1:43 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX LOG OUT |
| Alojado, Geoven | 12/29/2025 | 4:59 AM | 5:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx. Restarted citrix after. |
| Borda, Lourgene | 12/29/2025 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Miranda, Kyle Heaven | 12/29/2025 | 4:13 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix was disconnected, no audio from the cx had to initiate a ghost spiel and open again citrix and it took a while to pull up the citrix and set up tools and track calls that has been affected by sysdown before going on break Citrix disconnected and no audio |
| Rizalde, Marylyn | 12/29/2025 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX LOG OUT |
| Ballonado, Nilrose Joy | 12/29/2025 | 5:34 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kicked out of citrix. Citrix Logout |
| Parreno, Mark Anthony | 12/29/2025 | 4:23 AM | 4:25 AM | No Audio - PDA/ other tools still functional | Teammate needs to restart PDA because there is no Audio |
| Ebuna, Ckim Wesley | 12/29/2025 | 1:34 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix and avaya. |
| Tuyay, Shantal | 12/29/2025 | 5:46 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Restart Citrix and pull-up tools while the second call is still connected |
| Claro, Maria Nel | 12/29/2025 | 5:48 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. |
| Legaspi, Li Gorton | 12/29/2025 | 5:34 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Albay, Cymon | 12/29/2025 | 5:52 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected. Citrix restart, all tools restarted |
| Abool, Mary Gloden | 12/29/2025 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Alegre, Rhea May | 12/29/2025 | 5:45 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Log out after lunch |
| Borja, Phoebe | 12/29/2025 | 10:35 PM | 10:39 PM | Citrix Latency - Change Citrix Server | citrix latency is very slow | had to change citrix |
| Federiso, Maria Angela | 12/29/2025 | 5:53 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the customers outside the Citrix // restart Avaya and PDA |
| Matillano, Mary Grace | 12/29/2025 | 5:50 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX LOG OUT || ERROR IN CHANGING STATES IN PDA/ Citrix froze, kicked out of citrix |
| Borja, Phoebe | 12/29/2025 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Formelos, Diana Joy | 12/29/2025 | 4:49 AM | 4:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart PDA, Avaya, citrix. TM was able to log in. |
| Borbon, Jeanilee | 12/29/2025 | 5:57 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya waiting time |
| Fiecas, Peache | 12/29/2025 | 5:40 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Raynaldo, Patricia Joanna | 12/29/2025 | 6:12 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out from citrix, Avaya disconnected |
| Ambay, Anne Nicole | 12/29/2025 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Diocos, Fredgine Mae | 12/29/2025 | 5:41 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call restarted citrix but keeps getting kicked out and vaya is taking too long to pull up. rebooted pc and fix the problem. |
| Tariao, John David | 12/29/2025 | 5:50 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Estialbo, Rochilyn Joy | 12/29/2025 | 5:46 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Olivas, Johanna | 12/29/2025 | 10:01 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while changing states. restarted PDA and avaya. |
| Olivas, Johanna | 12/29/2025 | 6:03 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Diestro, John Isaac | 12/29/2025 | 5:52 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Atiga, Jessa | 12/29/2025 | 6:28 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and unresponsive |
| Victoriano, Roilen Brian | 12/29/2025 | 5:40 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm experienced a citrix kicked out while on ready, had an issue logging in, keeps getting kicked out. Reset cloud session. |
| Zapico, Rosario | 12/29/2025 | 5:33 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix |
| Deocampo, Joemar | 12/29/2025 | 4:43 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to check avaya setting and restart Citrix. Advised tm to stamp ready right away. |
| Algarne, Roby Jean | 12/29/2025 | 5:53 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call not disconnected |
| Mendoza, Ivie | 12/29/2025 | 11:30 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to pull up citrix and PDA |
| Pagsuguiron, Rachel | 12/29/2025 | 12:11 AM | 12:18 AM | Avaya Issue - Freeze | n/a |
| Tambong, Levi | 12/29/2025 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a Tm experienced a citrix froze got kicked out. Restarted and change citrix, |
| Gazer, Rodel | 12/29/2025 | 12:51 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Martinez, Jayza Mae | 12/29/2025 | 5:39 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected - call disconnected - restarted citrix |
| Encina, Felix John | 12/29/2025 | 5:41 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. |
| Nepomuceno, Shenie | 12/29/2025 | 2:27 AM | 2:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Dalumpines, Athea Trisha | 12/29/2025 | 5:47 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammates citrix was froze and disconnected which required the teammate to re-pull up the tools. |
| Graciadas, John Wilbert | 12/29/2025 | 3:30 AM | 3:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Encina, Felix John | 12/29/2025 | 5:39 AM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Graciadas, John Wilbert | 12/29/2025 | 5:35 AM | 5:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Adodoli, Karl Howen | 12/29/2025 | 5:43 AM | 5:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Parohinog, Reynan | 12/29/2025 | 5:41 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected |
| Ayuda, Ma Victoria | 12/29/2025 | 5:56 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Devibar, Juselle Rey | 12/29/2025 | 5:57 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx. restarted avaya |
| Montalban, Lorebe | 12/29/2025 | 6:33 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix kicked out while on call. Continue to assist cx eventually call got disconnected. Restarted citrix. |
| Tanuyan, Zephamor Borrish | 12/29/2025 | 2:32 PM | 2:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Parohinog, Reynan | 12/29/2025 | 1:34 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced a citrix kicked out after lunch. restarted citrix |
| Cobrado, Ma Cyrine | 12/29/2025 | 12:27 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze 12:27 am PDA error 12:35 while still engaged in a call. |
| Almasol, Shaira Rose | 12/29/2025 | 2:34 AM | 2:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Frio, Denziel Marie | 12/29/2025 | 3:19 AM | 3:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA error, Call disconnected |
| Sanchez, Queenie Joy | 12/29/2025 | 3:13 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA error while n call, call not disconnected. |
| Alarba, Phoebecates | 12/29/2025 | 3:29 AM | 3:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call started 3:26am ended 3:29am |
| Patricio, Aikie | 12/29/2025 | 4:25 AM | 4:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error | call got disconnected |
| Devibar, Juselle Rey | 12/29/2025 | 5:41 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN AVAYA and citrix was disconnected |
| Llorente, Mel Rose | 12/29/2025 | 4:20 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call (04:20 AM) got citrix disconnected by 04:22 AM |
| Sonio, Jomark Vincent | 12/29/2025 | 2:26 AM | 2:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Esporma, Hannah Mae | 12/29/2025 | 4:39 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Almasol, Shaira Rose | 12/29/2025 | 4:36 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Rizon, Lotis | 12/29/2025 | 6:18 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Logged out. Not engaed in a call. Restart Citrix and back on ready after I logged back in |
| Pagsuguiron, Rachel | 12/29/2025 | 4:55 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Billanes, Axcelle Mar | 12/29/2025 | 4:07 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and citrix kicked out as wheel cx was still on the line and coach lea was on calib and coach mel was having hard time looking for the yubikey box. |
| Estebes, Immanuel | 12/29/2025 | 4:08 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and citrix kicked out as wheel cx was still on the line and coach lea was on calib and coach mel was having hard time looking for the yubikey box. |
| Arboleda Jr, Arnel | 12/29/2025 | 4:55 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Cobrado, Ma Cyrine | 12/29/2025 | 4:28 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick out while engaged on a call citrix restart |
| Esporma, Hannah Mae | 12/29/2025 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beltran, Mary Grace | 12/29/2025 | 6:09 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while cx is still on the line. I had to pull up new Citrix and restarted it. I had to assist cx first before logging back in |
| Esporma, Hannah Mae | 12/29/2025 | 5:41 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 12/29/2025 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abunas, Mc Brandon | 12/29/2025 | 6:35 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and VPN Disconnected, CX is not responding, had to check for tools, Avaya is keep on loading. Need to sing out and sign in again but it took some time for Avaya to sign in. |
| Procalla, Vincent Albert | 12/29/2025 | 7:23 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Tanuyan, Zephamor Borrish | 12/29/2025 | 5:56 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sonio, Jomark Vincent | 12/29/2025 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 12/29/2025 | 6:38 AM | 6:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Visto, Josellel | 12/29/2025 | 11:33 PM | 11:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 29,2025 Start Time | End Time: 11:33 PM |11:39 PM Issue Type: PDA error while waiting for call Account Number: none Pod Number/Letter: 3-d Production Floor: 5F VPN Used: phx GSD Ticket Number: Assisted by: WF JP |
| Flotildes, Realyn | 12/29/2025 | 11:30 PM | 11:39 PM | Citrix Latency - Change Citrix Server | Shift Date: 12/29/2025 Start Time End Time: 11:30 PM - 11:39 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix loading/black screen Account Number: N/A Pod Number/Letter: 4 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF JP |
| Magdaluyo, Claire Mae | 12/29/2025 | 12:32 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 12:32 AM - 12:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Citrix froze while I was on a call and kicked me out. I’ll need to set up the tools again. Account Number: No Account was able to pulled up during the call Pod Number/Letter: 4 - A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 12/29/2025 | 12:42 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 12:42 AM - 12: 47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Citrix froze while I was on a call and call got disconnected Account Number: 1663430436323956593 Pod Number/Letter: 3 - G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 12/29/2025 | 12:47 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29,2025 Start Time | End Time: 12:47AM | 12:54AM Issue Type: Citrix Froze | Kicked out from Citrix | Denali error Account Number: 2076902971920336797 Pod Number/Letter: 4-C Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 12/29/2025 | 12:41 AM | 12:52 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/29/2025 Start Time End Time: 12:41 PM -12:52 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze/ no audio Account Number: 1662014404444152579 Pod Number/Letter: 4 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 12/29/2025 | 12:54 AM | 1:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/29/51 Start Time End Time: 12:54:29 AM-1:04:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: 1258082990398345878 Pod Number/Letter: 2-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelino, Joselle | 12/29/2025 | 11:30 PM | 11:41 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/29/51 Start Time End Time: 11:30-11:41 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Cannot pull up Denali to stamp ready Account Number: No account Pod Number/Letter: 4-D Production Floor: 5th VPN Used: PHX |
| Visto, Josellel | 12/29/2025 | 3:29 AM | 3:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29,2025 Start Time | End Time: 3:29 am | 3:42 am Issue Type: Citrix Froze | ghost call | avaya takes time to pull up Account Number: 1244740110180263611 6066155667306491925 Pod Number/Letter: 3-d Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania AND TL bermejo |
| Palomo, John Paul | 12/29/2025 | 4:42 AM | 4:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 4:42 AM - 4:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 3/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Magallanes, Dylan Matthew | 12/29/2025 | 4:56 AM | 5:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 4:56:28 AM-5:09:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and contacts disconnected. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 2-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 12/29/2025 | 4:54 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 4:54 AM - 5:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Citrix froze while I was on a call and call & Citrix got disconnected Account Number: 5628541911394109244 Pod Number/Letter: 3 - G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Bueno, Patricia Nicole | 12/29/2025 | 4:06 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Rhayne |
| Tarucan, Joede-an | 12/29/2025 | 4:31 AM | 4:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/29/2025 | 5:19 AM | 5:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29,2025 Start Time | End Time: 5:19 AM | 5:26 AM Issue Type: Citrix Froze | Denali error Account Number: 5240117423281892291 Pod Number/Letter: 5-E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 12/29/2025 | 6:33 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 06:33 AM-6:40 am Issue Type: CITRIX disconnected/ needs to restart durng transfer of PODS Account Number: No account Pod Number/Letter: 27-c Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 12/29/2025 | 6:26 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/29/2025 Start Time End Time: 06:26 AM - 06:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Kicked out from Citrix while on lunch need to set up tools again Account Number: No Cx got disconnected Pod Number/Letter: 28/A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 12/29/2025 | 6:25 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29, 2025 NTID: mtulale Site: (ROXAS) EID: 431971 Start Local (MNL) time: 6:25am End Local (MNL) time: 6:40am Current Skillset: voice Last Activity you were doing before Sysdown: Change POD, set up again POD: 27 E |
| Denosta, Marrianne | 12/29/2025 | 6:29 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 06:29 AM-6:40 am Issue Type: CITRIX disconnected/ needs to restart during transfer of PODS Account Number: No account Pod Number/Letter: 26- C Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Billanes, Axcelle Mar | 12/29/2025 | 4:07 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arojado, Jay Ann | 12/29/2025 | 6:35 AM | 6:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 06:35 AM-6:43 am Issue Type: CITRIX disconnected/ needs to restart during transfer of PODS Account Number: No account Pod Number/Letter: 27- D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Patricio, Aikie | 12/29/2025 | 7:19 AM | 7:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break | PDA error |
| Algoso, Kyla Joy | 12/29/2025 | 6:26 AM | 6:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29, 2025 NTID: kalgoso Site: (ROXAS) EID: 434049 Start Local (MNL) time: 6:26 am End Local (MNL) time: 6:41 am Current Skillset: voice Last Activity you were doing before Sysdown: Change POD, set up again POD: 28-B |
| Ongkingco, Kim Verly | 12/29/2025 | 7:18 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and was kicked out after coming back from lunch. Had to restart Citrix, pulled up Avaya and all other tools and logged back in to PDA. |
| Marcelino, Joselle | 12/29/2025 | 6:32 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29, 2025 NTID: jomarcelino Site: (ROXAS) EID: 434454 Start Local (MNL) time: 6:32am End Local (MNL) time: 6:45am Current Skillset: voice Last Activity you were doing before Sysdown: Change POD, set up again POD: 31 E |
| Frio, Denziel Marie | 12/29/2025 | 7:17 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call at 7:17 AM, Kicked out from citrix at 7:19, Call disconnected after kick out, Need to set up tools at 7:21 AM. |
| Randoy, Jenebeth | 12/29/2025 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, contact disconnected | Restarted Avaya and PDA |
| Magallanes, Dylan Matthew | 12/29/2025 | 6:59 AM | 7:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/29/2025 Start Time End Time: 6:59:24 AM-7:08:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): was told to switch stations by officers. restarted all tools Account Number: none Pod Number/Letter: 37-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 12/29/2025 | 12:05 AM | 12:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 29,2025 Start Time | End Time: 12:05-12:16 am Issue Type: citrix got disconnected had to restart and pull up tools again Account Number: 6084390367639699140 Pod Number/Letter: 2-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Abrise, Fatima | 12/29/2025 | 5:59 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out/disconnected call/ restarted PDA, AVAYA and all tools |
| Alayon, Joeven | 12/29/2025 | 3:26 PM | 3:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Christian Jay | 12/29/2025 | 6:01 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and call contact disconnected | Restarted Avaya and PDA |
| Flotildes, Realyn | 12/29/2025 | 6:26 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/29/2025 Start Time End Time: 6:26 AM - 6:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change station. Citrix won't open/ restart Citrix and set up tools again. Account Number: N/A -after lunch Pod Number/Letter: 4 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Manican, Joanna Len | 12/29/2025 | 5:39 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected and call was not disconnected / Finished call and restarted PDA , AVAYAn PDA and all tools after |
| Palomo, John Paul | 12/29/2025 | 7:20 AM | 7:33 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/29/2025 Start Time End Time: 7:20 AM - 7:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya issue / No audio. I have to restart and set up my tools again. Account Number: 1712286523493699418, 1842248081600397258 Pod Number/Letter: 28/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Deocampo, Joemar | 12/29/2025 | 3:36 AM | 3:39 AM | Avaya Issue - Freeze | Avaya freeze |
| Uadan Jr, Richard | 12/29/2025 | 2:22 AM | 2:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error ( call not disconnected) |
| Ortiz, Arian Mae | 12/30/2025 | 7:41 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali error while on lunch/PDA is loading when changing status from lunch to ready. Need to close my Avaya and pull it up again since it is not signing in. |
| Tupaz, Christian Jay | 12/29/2025 | 2:01 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected, contact not disconnected |
| Magallanes, Dylan Matthew | 12/29/2025 | 7:30 AM | 7:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 7:30:59 AM-7:41:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): itrix Froze and contacts disconnected. I have to restart and set up my tools again. Account Number: 1906364080151382511 Pod Number/Letter: 37-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Empeno, Alleah Camille | 12/30/2025 | 2:56 AM | 2:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error while still in call |
| Abrise, Fatima | 12/29/2025 | 1:58 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, contact not disconnected |
| Doroteo, Jargelyn | 12/30/2025 | 2:32 AM | 2:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/No response after sysdown/Ghost spiel provided |
| Billones, King Jether | 12/30/2025 | 7:41 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error after lunch |
| Sta Romana, Jett | 12/30/2025 | 8:03 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Celino, Chriselle | 12/29/2025 | 1:39 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:39 AM Citrix froze while on call. 1:46 AM PDA went Error and call got disconnected. Having hard time pulling out the Avaya. Restart tools (VPN\Avaya\PDA). VPN: PHX |
| Olmo, Lei Franzie Aira | 12/29/2025 | 2:42 AM | 2:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | error pda |
| Humpay, Elaine | 12/30/2025 | 7:40 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/DENALI ERROR/ kick out of CITRIX |
| Algoso, Kyla Joy | 12/29/2025 | 6:26 AM | 6:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29, 2025 NTID: kalgoso Site: (ROXAS) EID: 434049 Start Local (MNL) time: 6:26 am End Local (MNL) time: 6:41 am Current Skillset: voice Last Activity you were doing before Sysdown: Change POD, set up again, while on lunch POD: 28-B |
| Deocampo, Joemar | 12/29/2025 | 1:37 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and PDA Error while on call |
| Valencia, Nieza Joy | 12/29/2025 | 3:43 AM | 3:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR //was not able to validate the account |
| Algoso, Kyla Joy | 12/29/2025 | 7:47 AM | 7:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29, 2025 NTID: kalgoso Site: (ROXAS) EID: 434049 Start Local (MNL) time: 7: 47 am End Local (MNL) time: 7: 57 am Current Skillset: voice Last Activity you were doing before Sysdown: while on call 2255067658188105053 POD: 28-B |
| Borda, Lourgene | 12/29/2025 | 1:35 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and PDA Error while on call |
| Uadan Jr, Richard | 12/29/2025 | 6:28 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix log out // was not able to validate the account |
| Manican, Joanna Len | 12/29/2025 | 1:36 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call / No audio, Restarted VPN, Avaya, Pda and all tools |
| Villanueva, Harold | 12/29/2025 | 6:38 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/No response after sysdown/Ghost spiel provided |
| Valencia, Nieza Joy | 12/29/2025 | 6:38 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED // no call |
| Duran, Louella | 12/29/2025 | 6:32 AM | 6:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA, Avaya and Citrix Disconnect |
| Palomo, John Paul | 12/29/2025 | 7:57 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 7:57 AM - 8:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: 1742274752301180908 Pod Number/Letter: 28/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Cordova, Jayvin | 12/29/2025 | 6:45 AM | 6:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Log-out / Call not disconnected |
| Bajande, Jemima | 12/29/2025 | 7:16 AM | 7:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart citrix. Citrix took time to launch. |
| Jimenez, Jenefer | 12/29/2025 | 11:30 PM | 11:47 PM | Citrix Latency - Change Citrix Server | Shift Date: 12/29/2025 Start Time End Time: 11:30 PM - 11:47 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix loading/black screen Account Number: N/A Pod Number/Letter: 4 - E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF JP |
| Catalan, Jowelyn | 12/29/2025 | 6:46 AM | 6:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Dasig, Joshua | 12/29/2025 | 11:30 PM | 11:50 PM | Citrix Latency - Change Citrix Server | Shift Date: December 29,2025 Start Time | End Time: 11:30 PM | 11:50 PM Issue Type: Citrix Issue | Can't pull up citrix | can't pull up Denali | all the tools are loading Account Number: N/A Pod Number/Letter: 5-E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: WF ALLEN |
| Sanchez, Queenie Joy | 12/29/2025 | 7:24 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout after break and I restarted my avaya and having a hard time to open my Citrix. |
| Dasig, Joshua | 12/29/2025 | 12:42 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29,2025 Start Time | End Time: 12:42 AM | 1:10 AM Issue Type: Citrix frozed while on call | PDA error | denali error | repull up citrix Account Number: 1561130105593514937 Pod Number/Letter: 5-E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: WF ALLEN |
| Empeno, Alleah Camille | 12/29/2025 | 7:05 AM | 7:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Alarba, Phoebecates | 12/29/2025 | 7:32 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and automatically citrix logout. |
| Magdaluyo, Claire Mae | 12/29/2025 | 1:31 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 01:31 AM - 1:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Citrix froze while I was on a call and kicked me out. I’ll need to set up the tools again. Assisted by TL John to reboot PC since Citrix takes time to load Account Number: 6072850957483993496 Pod Number/Letter: 4 - A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania/TL John |
| Tulale, Mae Con | 12/29/2025 | 11:30 PM | 11:46 PM | Citrix Latency - Change Citrix Server | Shift Date: December 29, 2025 NTID: mtulale Site: (ROXAS) EID: 431971 Start Local (MNL) time: 11:30pm End Local (MNL) time: 11:46pm Current Skillset: voice Last Activity you were doing before Sysdown: Wasn't able to login on time, teams is just loading, tried to pulled up tools but even tools are just loading, restarted citrix twice but still the same, did the hard reset to the PC and used Azure citrix POD: 3-A Assisted by: WF JP |
| Degala, Jeanette | 12/29/2025 | 11:00 AM | 11:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM was not able to remember what is the exact time when was the system error occur (PDA ERROR). System error did not exceed for 5min. |
| Duno, Edgar Louise | 12/29/2025 | 8:35 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Empeno, Alleah Camille | 12/29/2025 | 6:46 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Sherlyn |
| Tulale, Mae Con | 12/29/2025 | 3:16 AM | 3:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 29, 2025 NTID: mtulale Site: (ROXAS) EID: 431971 Start Local (MNL) time: 3:16am End Local (MNL) time: 3:33am Current Skillset: voice Last Activity you were doing before Sysdown: Citrix froze and citrix disconnected, had to set up again and having a hard time pulling up the teams POD: 3-A |
| Llorente, Mel Rose | 12/29/2025 | 8:22 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call (08:22 AM) got citrix disconnected by 08:26 AM |
| Empeno, Alleah Camille | 12/29/2025 | 7:05 AM | 7:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Jimenez, Jenefer | 12/29/2025 | 3:49 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 03:49 AM - 04:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) Citrix froze while I was on a call and kicked me out. I’ll need to set up the tools again and having a hard time pulling up the teams Account Number: 1855901671818302267 Pod Number/Letter: 4 - E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Doroteo, Jargelyn | 12/29/2025 | 6:47 AM | 6:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA disconnect |
| Denosta, Marrianne | 12/29/2025 | 4:41 AM | 4:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 4:41 AM - 4:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and contacts disconnected. I have to restart and set up my tools again. Account Number: 2096822174818196331 Pod Number/Letter: 3/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Olmo, Lei Franzie Aira | 12/29/2025 | 6:44 AM | 6:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Sherlyn |
| Flotildes, Realyn | 12/29/2025 | 4:33 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/29/2025 Start Time End Time: 4:33 AM - 5:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze/ Logout/ call was not disconnected. was able to resolve the call but almost 20 mins on the line with the cx. Account Number: 1332661425806092509 Pod Number/Letter: 4 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Estebes, Immanuel | 12/29/2025 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 12/29/2025 | 4:11 AM | 4:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Marcelino, Joselle | 12/29/2025 | 3:49 AM | 4:05 AM | Avaya Issue - Freeze | Shift Date: December 29,2025 Start Time | End Time: 03:49-04:05 am Issue Type: Citrix Froze | Denali error /Avaya issues Account Number: No account Pod Number/Letter: 4-D Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Diaz, Lyka Angelique | 12/29/2025 | 7:41 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ore, Francis Riel | 12/29/2025 | 6:27 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 6: 27 AM | 6:45 AM Issue Type: need to change station after lunch Account Number: while on lunch Pod Number/Letter: 5-F Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Olanga, Jolimae | 12/29/2025 | 6:28 AM | 6:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 29,2025 Start Time | End Time: 6:28AM-6:45AM Issue Type: Citrix Froze | Denali error | Avaya issues Account Number: Pod Number/Letter: 31-F Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gade, Micah Pearl Lyne | 12/29/2025 | 4:37 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Didulo, Liezel | 12/29/2025 | 4:03 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Demandaco, Cristy | 12/29/2025 | 5:41 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cezar, Princess Jean | 12/29/2025 | 5:41 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bergorio, Vivian | 12/29/2025 | 7:35 AM | 7:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/29/2025 | 7:50 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 29,2025 Start Time | End Time: 7:50 AM | 8:15 AM Issue Type: Citrix froze | kicked out to citrix | repull all the tools Account Number: 1516545405133966424 Pod Number/Letter: 5-E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Prudente, Rhyme Roger | 12/29/2025 | 7:40 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Jimenez, Jenefer | 12/29/2025 | 6:23 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 06:23 AM-6:45 am Issue Type: CITRIX disconnected/ needs to restart during transfer of PODS/having trouble pulling up citrix Account Number: No account Pod Number/Letter: 4 - E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Abong, Lester John | 12/29/2025 | 8:12 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Joshua | 12/29/2025 | 6:30 AM | 6:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 6:30 AM | 6:55 AM Issue Type: need to change station after lunch | Advised to change station after lunch | unable to pull ip citrix | black screen | Denali keeps loading Account Number: N/A Pod Number/Letter: 5-E Production Floor: 5th floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Gamlanga, Christine Grace | 12/29/2025 | 6:25 AM | 6:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 29,2025 Start Time | End Time: 6:25 AM - 6:41 am Issue Type: After Lunch , citrix disconnected had to reset but citrix are not working had to restart pc Account Number: Pod Number/Letter: 2-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Ortiz, Arian Mae | 12/29/2025 | 2:50 AM | 3:01 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor while on break and unable to get back on time because wasn't able to pull up citrix on time |
| Comala, John Vincent | 12/29/2025 | 2:58 AM | 3:10 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Didulo, Liezel | 12/29/2025 | 8:05 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Garbo, Maru | 12/29/2025 | 12:16 AM | 12:40 AM | Citrix Latency - Change Citrix Server | Assist tm to check Avaya settings and change station. Advised to stamp on ready right away. |
| Villorente, Aira Khrystine | 12/29/2025 | 3:48 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected while on call |
| Ligson, Jonnibelle | 12/29/2025 | 3:05 AM | 3:15 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Taylor, Joeline | 12/29/2025 | 3:06 AM | 3:17 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Alegria, Princess Sharah Jade | 12/29/2025 | 3:12 AM | 3:18 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Alojado, Geoven | 12/29/2025 | 8:54 AM | 8:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and stamp on ready right away. |
| Ponsaran, Mary Flor | 12/29/2025 | 2:54 AM | 2:58 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Billones, King Jether | 12/29/2025 | 2:51 AM | 3:05 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Pinaroyo, Rica Mae | 12/29/2025 | 8:10 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deita, Kimberly | 12/29/2025 | 2:50 AM | 3:05 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Alayon, Alyn Joy | 12/29/2025 | 8:20 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel Bryan Arabia |
| Bueno, Patricia Nicole | 12/29/2025 | 8:08 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Rhayne |
| Brillantes, Angel Mae | 12/29/2025 | 3:10 AM | 3:21 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Tarucan, Joede-an | 12/29/2025 | 8:37 AM | 8:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gade, Micah Pearl Lyne | 12/29/2025 | 8:40 AM | 8:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Demandaco, Cristy | 12/29/2025 | 9:42 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Valerio, Mark David | 12/29/2025 | 9:37 AM | 9:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and PDA error | restart PDA and had to restart AVAYA |
| Cezar, Princess Jean | 12/29/2025 | 9:42 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Saquita, Jashsen Mea | 12/29/2025 | 7:40 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error during break, had to resatrt PDA and AVAYA since it's just loading when TM tried to stamp to ready directly |
| Brillantes, Angel Mae | 12/29/2025 | 8:43 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while on call and PDA Denali error | restart PDA and AVAYA |
| Ortiz, Arian Mae | 12/29/2025 | 8:38 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix disconnected but the call did not disconnect/Need to restart Citrix and repull up tools |
| Prudente, Rhyme Roger | 12/29/2025 | 3:38 AM | 4:00 AM | No Audio - PDA/ other tools still functional | Reported to WF angel |
| Alegria, Princess Sharah Jade | 12/29/2025 | 7:43 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch / kicked out from citrix | had to set up tools again since the citrix did not mirror |
| Bandellon, Razel Ann | 12/29/2025 | 1:37 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/29/2025 | 1:47 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Comala, John Vincent | 12/29/2025 | 7:43 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error after lunch | restart PDA and AVAYA since it's just loading when TM tried to stamp back to ready |
| Beluso, Jhenice | 12/29/2025 | 3:13 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ligson, Jonnibelle | 12/29/2025 | 7:40 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch / kicked out from citrix | had to resatrt and set up tools again |
| Juarez, Andrei | 12/29/2025 | 4:11 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/29/2025 | 3:59 AM | 4:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Varcas, Shennar | 12/29/2025 | 7:39 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kickout while on lunch/ restart citrix and set up tools |
| Julian, Kristine Rose | 12/29/2025 | 4:59 AM | 5:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Billones, King Jether | 12/29/2025 | 7:41 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error after lunch |
| Barrera, Bonnie Andrew | 12/29/2025 | 4:59 AM | 5:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Bandellon, Razel Ann | 12/29/2025 | 6:00 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Alayon, Joeven | 12/30/2025 | 9:14 AM | 9:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Beluso, Jhenice | 12/29/2025 | 7:33 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Saquita, Jashsen Mea | 12/29/2025 | 3:36 AM | 3:46 AM | Citrix Latency - Change Citrix Server | advised by WF to transfer in the middle of the prod floor | Change station in 5th floor | had to restart citrix since it did not mirror |
| Juarez, Andrei | 12/29/2025 | 7:26 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zante, Chim Neo | 12/29/2025 | 8:05 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Brillantes, Angel Mae | 12/29/2025 | 4:42 AM | 4:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error while on call | restart PDA and AVAYA since it's loading when TM tried to stamp back to ready |
| Chu, Kenny Lloyd | 12/29/2025 | 9:57 AM | 10:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 12/29/2025 | 9:17 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Baguioro, Chybelle | 12/30/2025 | 7:24 AM | 7:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Need to wait for citrix to unfreeze. |
| Barrera, Bonnie Andrew | 12/29/2025 | 9:39 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bandellon, Razel Ann | 12/29/2025 | 9:42 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Brillantes, Angel Mae | 12/29/2025 | 4:42 AM | 4:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | DA Denali error while on call | restart PDA |
| Tupaz, Krisha Faye | 12/30/2025 | 7:42 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Ponsaran, Mary Flor | 12/29/2025 | 4:41 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | call not disconnected | no audio | restarts PDA |
| Macalintal, Hanna Jane | 12/30/2025 | 9:12 AM | 9:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA disconnected while on call. |
| Humpay, Elaine | 12/29/2025 | 4:33 AM | 4:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/DENALI ERROR | restart PDA and AVAYA since AVAYA is offline |
| Sanchez, Mary Zhaineth | 12/24/2025 | 12:34 PM | 12:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Algoso, Kyla Joy | 12/29/2025 | 9:40 AM | 9:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: December 29,2025 Start Time | End Time: 9:40 am- 9:44 am Issue Type: Citrix Froze | Denali error | Avaya issues Account Number: none sysdown after call Pod Number/Letter: 28-B Production Floor: 5th floor VPN Used: ASH GSD Ticket Number: Assisted by: Coach Tania |
| Sanchez, Mary Zhaineth | 12/30/2025 | 9:23 AM | 9:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Tacud, Claira Mae | 12/30/2025 | 9:44 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Opina, Angelica | 12/30/2025 | 9:24 AM | 9:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on lunch |
| Billones, Vincent Paul | 12/30/2025 | 9:56 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Mina, Mariel | 12/30/2025 | 11:23 AM | 11:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Valencia, Paulyn Rose | 12/30/2025 | 9:14 AM | 9:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch// need to restart pc and repull up tools again |
| Dumali, Marjorie | 12/30/2025 | 11:27 AM | 11:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Sta Romana, Jett | 12/30/2025 | 12:05 PM | 12:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | 2 calls disconnected |
| Tupaz, Krisha Faye | 12/30/2025 | 11:43 AM | 11:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Cabugao, Peter Kent | 12/30/2025 | 12:00 PM | 12:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Baguioro, Chybelle | 12/30/2025 | 12:02 PM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Macalintal, Hanna Jane | 12/30/2025 | 12:12 PM | 12:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Opina, Angelica | 12/30/2025 | 12:26 PM | 12:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Alayon, Joeven | 12/30/2025 | 12:21 PM | 12:52 PM | Avaya Issue - Freeze | While on TM. Need to change prod from 5th to 3rd floor. Need to restart all my tools. AVAYA issue. Can't sign in to avaya. Transfer POD from 19 - E to 20 - A |
| Condino, Melissa | 12/30/2025 | 1:29 PM | 12:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Condino, Melissa | 12/30/2025 | 12:30 PM | 1:01 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Afte TM I stamped on ready and them break for 15 mins and change the aux to ready again but I was tagged as TM for almost 45mins. |
| Tupaz, Krisha Faye | 12/30/2025 | 12:18 PM | 12:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Change station from 5th flor to 3rd floor. |
| Sanchez, Mary Zhaineth | 12/30/2025 | 12:22 PM | 12:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Alcazaren, Marivie | 12/30/2025 | 12:38 PM | 12:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Mina, Mariel | 12/30/2025 | 12:34 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Baguioro, Chybelle | 12/30/2025 | 12:02 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. Need to pull up tools again. |
| Billones, Vincent Paul | 12/30/2025 | 9:56 AM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 12/30/2025 | 2:47 PM | 2:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Billones, Vincent Paul | 12/30/2025 | 2:57 PM | 3:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Tacud, Claira Mae | 12/30/2025 | 2:51 PM | 2:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Billones, Vincent Paul | 12/30/2025 | 4:10 PM | 4:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 12/30/2025 | 4:21 PM | 4:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Mina, Mariel | 12/30/2025 | 4:28 PM | 4:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Dalmino, Josie | 12/30/2025 | 4:00 PM | 4:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Detanoy, Anne Nicole | 12/30/2025 | 4:45 PM | 4:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 12/30/2025 | 4:59 PM | 5:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/30/25 Start Time End Time: 04:59 PM - 5:01 PM GSD Ticket Number : N/A Issue Type: Citrix Froze before stamping ready Account Number: N/A POD Number: 32 POD Letter: B VPS USED: PHX REASON: Citrix Froze before stamping ready, had to restart VPN, Avaya, Citrix and PDA |
| Ibanez, Daniell | 12/30/2025 | 5:00 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Agana, Glendalyn | 12/30/2025 | 4:00 PM | 4:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not able to click ready at the start of the shift, Citrix froze then quit. Need to repull up tools |
| Antioquia, Leah Mae | 12/30/2025 | 6:15 PM | 6:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/30/25 Start Time End Time: 6:16 PM - 6:22 PM (LUNCH @ 5:15 - 6:15) GSD Ticket Number : N/A Issue Type: Kicked out from citrix while on lunch and avaya wasn't pulling up had to restart everything Account Number: none POD Number: 38 POD Letter: E VPS USED: PHX REASON: While on lunch and when I came back, I was kicked out from citrix and shift f2 is also not functioning. Had to do a hard reset. Avaya took to long to pull up and the headset test not showing up. Had to restart and repull up everything. |
| Dorado, Ricardo Jesus III | 12/30/2025 | 6:31 PM | 6:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quirino, Rio Mae | 12/30/2025 | 6:33 PM | 6:36 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 12/30/2025 | 6:55 PM | 7:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/30/25 Start Time End Time: 6:55 PM - 7:00 PM GSD Ticket Number : N/A Issue Type: cannot stamp ready after break Account Number: N/A POD Number: 38 POD Letter: A VPS USED: PHX REASON: PDA error cannot stamp ready after break, restart PDA and cannot re dial number. had to restart AVAYA as well. |
| Falco, Via | 12/29/2025 | 1:00 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 29/12/25 Start Time: 1:00 AM End Time: 1:12 AM Issue: Citrix froze and disconnected while on ready - resolving case Account Number: 1612989593018691791 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Guevarra, Lander John | 12/29/2025 | 1:14 AM | 1:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: December 29,2025 Start Time:01:14 AM End Time:01:17 AM Issue: Got kicked out on Citrix while on break. Had to re set up everything again. Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Contillo, Jerome | 12/30/2025 | 5:02 PM | 5:05 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/30/2025 Start Time: 5:02 PM End Time: 5:05 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ponce, Renz Kirby | 12/30/2025 | 8:49 PM | 8:53 PM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 12/30/2025 Start Time: 08:49 PM End Time: 08:53 PM Issue: citrix froze/kicked out| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Launio, Hope | 12/30/2025 | 8:33 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 12/30/2025 Start Time: 08:33 PM End Time: 08:49 PM Issue: citrix froze/kicked out| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14 E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Preciosa, Marie Antonette | 12/30/2025 | 8:33 PM | 8:38 PM | Avaya Issue - Freeze | Name: Mari Antonette Preciosa Shift Date: 12/30/2025 Start Time: 08:33 PM End Time: 08:38 PM Issue: citrix froze/kicked out| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Acevedo, Larce Lawrence | 12/30/2025 | 8:50 PM | 8:55 PM | Avaya Issue - Freeze | Name: Larce Lawrence Acevedo Shift Date: 12/30/2025 Start Time: 08:50 PM End Time: 08:55 PM Issue: Citrix froze/kicked out| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Arellano, Bea Luz | 12/30/2025 | 4:30 PM | 4:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Dhanelyn Assisted By: Coach Whyne |
| Degala Jr, Darwin | 12/30/2025 | 6:11 PM | 6:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Gabucay, Canskie | 12/30/2025 | 5:10 PM | 5:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 12/30/2025 | 5:00 PM | 5:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Cailin, Sharmaine Joy | 12/30/2025 | 10:00 PM | 10:02 PM | Avaya Issue - Freeze | Citrix issue - can't login |
| Anisco, Jannah Gift | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Reboot PC to set up Citrix |
| Federiso, Maria Angela | 12/30/2025 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Reboot PC // restart Citrix // restart Avaya |
| Ibanez, Daniell | 12/30/2025 | 10:46 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 10:46 PM - 10:53 PM GSD Ticket Number : N/A Issue Type: citrix froze and got kicked out Account Number: 1193368603971018130 POD Number: 38 POD Letter: A VPS USED: PHX REASON: citrix froze and got kicked out of citrix while on call, call schedule for callback. |
| Ojano, Marnie | 12/29/2025 | 1:37 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/AN/A |
| Miranda, Kyle Heaven | 12/29/2025 | 8:13 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected no audio from the cx had to open another citrix after a ghost spiel was initiated need to pull up tools and restart avaya since it won't connect and track the calls that was affected by sysdown |
| Babela, Kezia Lea | 12/29/2025 | 8:18 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on call then got kicked out. Restarted again and set up all the tools |
| Garcia, Christian Paul | 12/29/2025 | 1:37 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Badillo, Bernard Luis | 12/29/2025 | 12:44 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/30/2025 | 11:05 PM | 11:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/30/25 Start Time End Time: 11:05 - 11:09 PM GSD Ticket Number : Issue Type: PDA transfer error Account Number: 1753707269806813315 POD Number: 33 POD Letter: C VPS USED: PHX REASON: Had no option to transfer the call to any of the other different departments. Had to logout and login again. |
| Huenda, Gracelle Ann | 12/29/2025 | 1:43 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Celeste, Airene Mae | 12/29/2025 | 2:31 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Denosta, Aprilyn | 12/29/2025 | 8:32 AM | 8:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |
| Cordovero, Jinky | 12/30/2025 | 7:39 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Quit| Unable to login back to citrix| Site issue |
| Iguis, Jessa | 12/30/2025 | 8:59 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Bunol, Alvin Joshua | 12/29/2025 | 9:04 AM | 9:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown while on call and my citrix got disconnected. had to wrap up the call and it took me time to set up my tools again |
| Contillo, Jerome | 12/30/2025 | 9:04 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected| PDA error. wasn't able to stamp on lunch because cannot login to citrix |
| Cordovero, Jinky | 12/30/2025 | 10:07 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Quit|| Site issue |
| Degala Jr, Darwin | 12/30/2025 | 9:20 PM | 10:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) Coach Methyl Whyne Dela Ostia (CW) |
| Dalmino, Josie | 12/30/2025 | 7:57 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 07:57 PM - 10:30 PM GSD Ticket Number : Issue Type: kicked out from citrix, contacts disconnected & cannot log in to citrix due to system issue Account Number: 5568903967725797105 POD Number: 33 POD Letter: D VPS USED: PHX REASON: kicked out from citrix, the contacts got disconnected & cannot log in to citrix due to system issue |
| Agana, Glendalyn | 12/30/2025 | 8:02 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Carlos, Anna Mae | 12/30/2025 | 7:35 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 07:35 PM - 10:35 PM GSD Ticket Number : Issue Type: kicked out from citrix, contacts disconnected & cannot log in to citrix due to site system issue Account Number: 1502381693317743508 POD Number: 33 POD Letter: E VPS USED: PHX REASON: kicked out from citrix, the contacts got disconnected & cannot log in to citrix due to sitesystem issue |
| Barrios, Michael | 12/30/2025 | 7:38 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia |
| Borres, Jonna Jean | 12/30/2025 | 7:12 PM | 10:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Could not pull up citrix for over 3 hours |
| Cartujano, Ace Joseph | 12/30/2025 | 7:55 PM | 11:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Victoriano, Roilen Brian | 12/30/2025 | 10:00 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cannot log in to Citrix |
| Delfin, Precious Eleanor | 12/30/2025 | 7:25 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 07:25 PM - 10:18 PM GSD Ticket Number : Issue Type: kicked out from citrix, contacts disconnected & cannot log in to citrix due to site system issue Account Number: 1884220841902215848 POD Number: 38 POD Letter: C VPS USED: PHX REASON: kicked out from citrix, the contacts got disconnected & cannot log in to citrix due to sitesystem issue |
| Antioquia, Leah Mae | 12/30/2025 | 9:23 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 09:23 PM - 11:15 PM GSD Ticket Number : Issue Type: kicked out from citrix, contacts disconnected & cannot log in to citrix due to system issue Account Number: POD Number: 38 POD Letter: E VPS USED: PHX REASON: I was kicked out from citrix and the contacts was disconnected. Cannot log in to citrix due to system issue. |
| Bunol, Alvin Joshua | 12/29/2025 | 9:52 AM | 9:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Esteban, Janelle | 12/29/2025 | 7:56 AM | 8:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/hard reset |
| Detanoy, Anne Nicole | 12/30/2025 | 8:01 PM | 11:35 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ebacuado, Khaleen Kaye | 12/30/2025 | 6:52 PM | 11:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Delfin, Precious Eleanor | 12/30/2025 | 11:50 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 12/30/2025 | 11:45 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 12/30/2025 | 10:20 PM | 11:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Villaruz, Mae Ann | 12/30/2025 | 7:40 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Citrix Issue Resolved |
| Ebacuado, Khaleen Kaye | 12/30/2025 | 11:49 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abong, Lester John | 12/30/2025 | 11:30 PM | 11:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Nhel Bryan Arabia |
| Dumigpi, Althea | 12/30/2025 | 8:35 PM | 10:24 PM | Citrix Latency - Change Citrix Server | Citrix issue resolved |
| Espineda, Janine Nicole | 12/30/2025 | 7:33 PM | 10:28 PM | Citrix Latency - Change Citrix Server | Citrix Issue Resolved |
| Bautista, Demmeth | 12/30/2025 | 7:33 PM | 10:35 PM | Citrix Latency - Change Citrix Server | Citrix issue resolved |
| Arellano, Bea Luz | 12/30/2025 | 8:30 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Abolucion, Jodelyn | 12/29/2025 | 9:11 AM | 9:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bengan, Aicyl | 12/29/2025 | 2:19 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mateo, Mary Claresse | 12/30/2025 | 7:10 PM | 10:18 PM | Citrix Latency - Change Citrix Server | Citrix Issue Resolved |
| Cabuslay, Ma Richelle | 12/30/2025 | 6:56 PM | 7:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Tools and was able to go on ready |
| Olisco, Divine | 12/29/2025 | 2:36 AM | 2:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ropa, Nina Grace | 12/19/2025 | 5:00 PM | 5:07 PM | Citrix Latency - Change Citrix Server | Unable to stamped Billable training on time as Avaya takes time to pull up/advised to re start PC/ did Avaya fix. |
| Upod, Nina Marie | 12/30/2025 | 8:51 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Frugalidad, Cristina | 12/29/2025 | 2:56 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baldisimo, Krishna Joy | 12/30/2025 | 7:44 PM | 9:34 PM | Citrix Latency - Change Citrix Server | Resolved |
| Alsagon, Loriely Anne | 12/30/2025 | 7:36 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Deondo, Micah | 12/29/2025 | 2:02 AM | 2:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Gregorio, Jester | 12/30/2025 | 8:17 PM | 10:36 PM | Citrix Latency - Change Citrix Server | Resolved |
| Deocampo, Joemar | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Zapico, Rosario | 12/26/2025 | 3:27 PM | 3:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Galleno, Mark | 12/30/2025 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Adonay, Lorena | 12/30/2025 | 7:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | resolved |
| Alabe, Jason | 12/29/2025 | 2:56 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Randoy, Jenebeth | 12/30/2025 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Manican, Joanna Len | 12/30/2025 | 10:00 PM | 10:14 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Tarucan, Joede-an | 12/30/2025 | 11:30 PM | 12:00 AM | Citrix Latency - Change Citrix Server | N/A |
| Huenda, Gracelle Ann | 12/29/2025 | 5:41 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Legaspi, Amiel Dave | 12/30/2025 | 8:42 PM | 10:09 PM | Citrix Latency - Change Citrix Server | Resolved |
| Ricardo, Danicah | 12/30/2025 | 11:30 PM | 11:48 PM | Citrix Issue - Sitewide Downtime | Unable to login due to citrix impacted error. INC3568306 |
| Borda, Lourgene | 12/30/2025 | 10:00 PM | 10:09 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Abong, Lester John | 12/30/2025 | 11:30 PM | 11:58 PM | Citrix Latency - Change Citrix Server | Reported to: Coach Nhel Bryan Arabia |
| Badillo, Bernard Luis | 12/29/2025 | 4:47 AM | 4:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ang, Princess | 12/30/2025 | 9:10 PM | 10:46 PM | Citrix Latency - Change Citrix Server | Resolved |
| Demandaco, Cristy | 12/30/2025 | 11:30 PM | 11:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Bryan |
| Acoyong, Angel Joy | 12/28/2025 | 4:53 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate citrix got disconnected while on a call. |
| Delima, John David | 12/29/2025 | 6:25 AM | 6:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ang, Princess | 12/30/2025 | 11:19 PM | 11:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alayon, Alyn Joy | 12/30/2025 | 11:30 PM | 11:33 PM | Citrix Latency - Change Citrix Server | Reported to: Coach Nhel Bryan Arabia |
| Acoyong, Angel Joy | 12/30/2025 | 11:30 PM | 11:52 PM | Citrix Issue - Sitewide Downtime | Unable to login due to citrix impacted error. INC3568306 |
| Durana, Alysa Charamae | 12/30/2025 | 7:33 PM | 10:34 PM | Citrix Latency - Change Citrix Server | Resolved |
| Abrise, Fatima | 12/30/2025 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Pantaleon, Laurence | 12/30/2025 | 11:30 AM | 11:43 AM | Citrix Issue - Sitewide Downtime | Unable to login due to citrix impacted error. INC3568306 |
| Celeste, Airene Mae | 12/29/2025 | 6:31 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Benitez, Dan Bryan | 12/30/2025 | 8:17 PM | 11:27 PM | Citrix Latency - Change Citrix Server | Resolved |
| Rabino, Ramina | 12/30/2025 | 10:00 PM | 10:19 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Dador, Louis Adrian | 12/30/2025 | 12:11 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on call - relaunched tools |
| Ibanez, Anacel | 12/30/2025 | 5:00 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Celino, Chriselle | 12/30/2025 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 |
| Bengan, Aicyl | 12/29/2025 | 6:24 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ordines, Kent Lester | 12/30/2025 | 6:18 PM | 6:23 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Luz, Dominic | 12/30/2025 | 11:30 PM | 11:42 PM | Citrix Issue - Sitewide Downtime | Unable to login due to citrix impacted error. INC3568306 |
| Delima, John David | 12/30/2025 | 10:00 PM | 10:18 PM | Citrix Issue - Sitewide Downtime | INC3568306 - Citrix Sitewide issue | TMs were unable to login to citrix |
| Dapilaga, Thea Faith | 12/30/2025 | 7:31 PM | 10:33 PM | Citrix Latency - Change Citrix Server | Resolved |
| Deondo, Micah | 12/29/2025 | 6:54 AM | 7:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Balasa, Lhea Joy | 12/30/2025 | 10:00 PM | 12:25 AM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | Got a Denali Bootstrap error | transferred to another station| INC3568306 | |
| Olisco, Divine | 12/30/2025 | 11:16 PM | 11:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali not responding, Citrix froze |
| Abanco, Nina May | 12/30/2025 | 8:10 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Alabe, Jason | 12/29/2025 | 7:15 AM | 7:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Declaro, Lalyn | 12/30/2025 | 8:30 PM | 11:11 PM | Citrix Latency - Change Citrix Server | Resolved |
| Celeste, Airene Mae | 12/30/2025 | 10:00 PM | 10:34 PM | Citrix Issue - Sitewide Downtime | INC3568306 - Citrix Sitewide issue | TMs were unable to login to citrix |
| Olisco, Divine | 12/29/2025 | 7:00 AM | 7:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Celeste, Airene Mae | 12/30/2025 | 10:57 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali not responding, Citrix froze |
| Abanco, Nina May | 12/30/2025 | 8:42 PM | 10:17 PM | Citrix Issue - Sitewide Downtime | NA |
| Awayan, Andrea | 12/30/2025 | 8:46 PM | 10:00 PM | Citrix Issue - Sitewide Downtime | NA |
| Selorio, Kathleen Joyce | 12/30/2025 | 10:00 PM | 10:39 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Badillo, Bernard Luis | 12/29/2025 | 8:47 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Awayan, Andrea | 12/30/2025 | 11:00 PM | 11:10 PM | Citrix Issue - Sitewide Downtime | NA |
| Cadorna, Diomelyn Jane | 12/30/2025 | 9:02 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arellano, Rose Anne | 12/30/2025 | 10:00 PM | 10:57 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Rosas, Shainne Lou | 12/29/2025 | 4:43 AM | 4:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cuare, Rey John | 12/29/2025 | 7:37 PM | 7:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolved |
| Cadorna, Diomelyn Jane | 12/30/2025 | 11:00 PM | 11:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ibanez, Anacel | 12/30/2025 | 7:48 PM | 10:00 PM | Citrix Issue - Sitewide Downtime | NA |
| Ibanez, Anacel | 12/30/2025 | 11:00 PM | 11:26 PM | Citrix Issue - Sitewide Downtime | NA |
| Garcia, Christian Paul | 12/29/2025 | 8:40 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Custodio, Dephra Nicole | 12/30/2025 | 10:00 PM | 10:18 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Berdandino, Rosalie | 12/29/2025 | 8:18 AM | 8:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze ||call disconnected || kicked out from citrix |
| Ordines, Kent Lester | 12/30/2025 | 10:25 PM | 11:21 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Tindog, Laiza Mae | 12/29/2025 | 8:52 AM | 8:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delegencia, Karl Kevin | 12/30/2025 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Diaz, Jessirie | 12/29/2025 | 4:13 AM | 4:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ojano, Marnie | 12/30/2025 | 10:00 PM | 11:13 PM | Citrix Latency - Change Citrix Server | N/A |
| Diaz, Jessirie | 12/29/2025 | 4:17 AM | 4:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sanguillosa, Rhea | 12/30/2025 | 8:40 PM | 11:00 PM | Citrix Issue - Sitewide Downtime | NA |
| Badillo, Bernard Luis | 12/30/2025 | 10:00 PM | 11:07 PM | Citrix Latency - Change Citrix Server | N/A |
| Alcones, Paula Jane | 12/30/2025 | 10:00 PM | 10:03 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Nedula, Cleo Mariz | 12/29/2025 | 8:00 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, avaya disconnected, kicked out to citrix. It took me some time to get in to citrix. |
| Zubiaga, Trimuel | 12/30/2025 | 7:46 PM | 11:45 PM | Citrix Issue - Sitewide Downtime | NA |
| Olisco, Divine | 12/30/2025 | 10:00 PM | 10:42 PM | Citrix Latency - Change Citrix Server | N/A |
| Dela Torre, Ivan Kyle | 12/29/2025 | 4:07 AM | 4:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out from citrix, cx unaudible, pulled up avaya,pda error |
| Pinaroyo, Rica Mae | 12/30/2025 | 12:34 AM | 12:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bueno, Patricia Nicole | 12/30/2025 | 11:30 PM | 11:49 PM | Citrix Latency - Change Citrix Server | N/A |
| Cezar, Princess Jean | 12/30/2025 | 11:34 PM | 12:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Byan/Workforce Yan |
| Begona, Maricar | 12/29/2025 | 7:58 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restarted the citrix, avaya delayedd to pull up. kicked out citrix, vpn disconnected, avaya signed out |
| Ballonado, Nilrose Joy | 12/30/2025 | 12:37 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze |
| Dorado, Honey Mae | 12/30/2025 | 12:33 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | still on call but was kick out of citrix. citrix froze |
| Dalmino, Josie | 12/30/2025 | 12:45 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/30/25 Start Time End Time: 12:45 PM- 12:51 AM GSD Ticket Number : Issue Type: Citrix Froze | pda error while on messaging Account Number: 1644751685164383325 POD Number: 33 POD Letter: D VPS USED: PHX REASON: Citrix froze,contact not disconnected, need to assist cx first and repull up PDA. |
| Balontong, Nino Shary | 12/30/2025 | 12:36 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Dumigpi, Althea | 12/30/2025 | 11:47 PM | 12:36 AM | Citrix Latency - Change Citrix Server | Resolved |
| Diaz, Jessirie | 12/29/2025 | 8:10 AM | 8:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze || can't hear cx || I tried to resolve cx concern through call, then after I had to do hard reset because I can't pull up the PDA and can't connect to VpN, then it takes time for me to get back to citrix. |
| Celino, Ar Brian | 12/30/2025 | 12:30 AM | 12:32 AM | Avaya Issue - Freeze | Avaya issue can't sign in to avaya. |
| Besa, Josh Rainer | 12/30/2025 | 5:46 PM | 6:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze upon introduction and wasn't able to pull-up Cx account however, two account showing with the same phone number so requested Cb for one of the account. Re-pull up VPN, Avaya, and Citrix. |
| Declaro, Lalyn | 12/30/2025 | 12:31 AM | 12:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Caballero, Reto | 12/29/2025 | 8:16 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Kicked out of Citrix, Citrix and Avaya took so long to pull up, assisted cx with only Spark |
| Francisco, Patricia Ann | 12/30/2025 | 12:30 AM | 12:59 AM | Avaya Issue - Freeze | Avaya issue can't sign in to Avaya because of grace period and Access denied in Citrix. |
| Oquendo, Romel John | 12/30/2025 | 6:21 PM | 6:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Screen also froze outside citrix while still on call. Had to hard reset and set up everything. Cx endorsed for a callback. |
| Escalada, Jacene Joy | 12/30/2025 | 10:00 PM | 11:26 PM | Citrix Latency - Change Citrix Server | Unable to login to Citrix due to known Citrix issue | INC3568306 | Keeps on getting blank screen when logging in. Unable to login to Citrix. Then when I tried it again, still an empty black screen everytime I try to login), Restarted PC and Citrix and it took a while before I can get in successfully. After logging in to Citrix, it took a long time before PDA can be pulled up. Tools is too slow to load it's information, restarted VPN and Avaya. |
| Caballero, Reto | 12/29/2025 | 4:06 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Kicked out of Citrix, Citrix and Avaya took so long to pull up, assisted cx with only Spark |
| Bordan, Jon Bonjam | 12/30/2025 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Custodio, Dephra Nicole | 12/30/2025 | 10:00 AM | 5:18 AM | Avaya Issue - Freeze | citrix issue |
| Pinalba, Reybe | 12/30/2025 | 8:35 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected Kicked Out from Citrix and wasn't able to log in|Repulled-up Citrix, PDA,Avaya, and all the tools. |
| Diocos, Fredgine Mae | 12/30/2025 | 10:00 PM | 10:09 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Buhayo, Neil | 12/29/2025 | 4:00 PM | 4:03 PM | Avaya Issue - Freeze | START SHIFT. AVAYA NOT LOADING |
| Torres, Maycel | 12/30/2025 | 7:42 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Buhayo, Neil | 12/29/2025 | 7:59 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Mateo, Mary Claresse | 12/30/2025 | 7:10 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Bantigue, Jonna Mae | 12/31/2025 | 7:45 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and disconnected |
| Bayhon, Katrina | 12/30/2025 | 8:38 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Cabuslay, Ma Richelle | 12/30/2025 | 6:56 PM | 7:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready. |
| Oquendo, Romel John | 12/30/2025 | 10:30 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Had to restart and re pull up all tools. Cx agreed to be endorsed for a callback. Call endorsed for a callback. / GLOBAL ISSUES |
| Tondo, Melyn | 12/30/2025 | 8:55 PM | 11:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Andojar, Ma Angeline | 12/30/2025 | 8:38 PM | 11:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Majen, Jenylyn | 12/26/2025 | 5:39 AM | 5:46 AM | Citrix Latency - Change Citrix Server | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Cabuslay, Ma Richelle | 12/30/2025 | 10:41 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready. |
| Celeste, Airene Mae | 12/26/2025 | 5:37 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Borja, Phoebe | 12/30/2025 | 1:13 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error call disconnected |
| Borlado, Lady Mae | 12/30/2025 | 8:46 PM | 10:50 PM | Citrix Latency - Change Citrix Server | Resolved |
| Ambay, Anne Nicole | 12/26/2025 | 5:42 AM | 5:50 AM | Citrix Latency - Change Citrix Server | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Espineda, Janine Nicole | 12/30/2025 | 11:37 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready. |
| Rescate, Paul Jensen | 12/26/2025 | 5:41 AM | 5:51 AM | Citrix Latency - Change Citrix Server | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Borlado, Lady Mae | 12/30/2025 | 12:46 AM | 1:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Macadez, Mark Venz | 12/30/2025 | 11:39 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready. |
| Tambong, Levi | 12/26/2025 | 5:45 AM | 5:53 AM | Citrix Latency - Change Citrix Server | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Baldisimo, Krishna Joy | 12/30/2025 | 11:47 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she/he goes on ready. |
| Degoma, Renz | 12/30/2025 | 7:38 PM | 11:31 PM | Citrix Latency - Change Citrix Server | Resolved |
| Legaspi, Li Gorton | 12/26/2025 | 5:36 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Barrera, Kate Angeline | 12/30/2025 | 7:38 PM | 10:53 PM | Citrix Latency - Change Citrix Server | Resoved |
| Macadez, Mark Venz | 12/30/2025 | 7:33 PM | 11:33 PM | Citrix Issue - Sitewide Downtime | Sitewide downtime |
| Besa, Josh Rainer | 12/30/2025 | 10:56 PM | 11:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Formelos, Diana Joy | 12/26/2025 | 5:39 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Villarosa, Gerry | 12/30/2025 | 8:41 PM | 11:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and disconnected |Kicked Out from Citrix and wasn't able to log in |Repulled-up Citrix, PDA,Avaya, and all the tools./GLOBAL ISSUES |
| Degala Jr, Darwin | 12/30/2025 | 1:24 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Obafial, Christian Jay | 12/26/2025 | 5:45 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Batilaran, Frenzy Earl Sydney | 12/30/2025 | 8:41 PM | 11:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to log in to Citrix. Re pull-up all tools./ Cx is inquiring about a refund and an unrecognize charge on his transactions/ GLOBAL ISSUES |
| Aurelio, Jen Rose | 12/26/2025 | 5:56 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Agana, Glendalyn | 12/26/2025 | 12:03 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Burbano, Maita | 12/30/2025 | 1:15 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disc while on call | call disc |
| Bayhon, Katrina | 12/30/2025 | 11:49 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error during call. Number stayed even though that the call already ended. Avaya is working just the PDA. Call frozed. |
| Torres, Maycel | 12/30/2025 | 11:48 PM | 11:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Lagumbay, Daniela Marie | 12/30/2025 | 7:42 PM | 11:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Dumigpi, Althea | 12/30/2025 | 7:35 PM | 10:24 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Declaro, Lalyn | 12/30/2025 | 8:30 PM | 11:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |Kicked Out from Citrix and wasn't able to log in| Repulled-up Citrix, PDA,Avaya, and all the tools./ GLOBAL ISSUES |
| Dumigpi, Althea | 12/30/2025 | 9:30 PM | 10:30 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Estialbo, Rochilyn Joy | 12/26/2025 | 5:43 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Dumigpi, Althea | 12/30/2025 | 8:32 PM | 10:32 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Bayhon, Katrina | 12/30/2025 | 12:40 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. Had to repull up tools such as Avaya. |
| Dela Cruz, Rozhien | 12/30/2025 | 7:33 PM | 10:51 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Declaro, Lalyn | 12/30/2025 | 12:31 AM | 12:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix and Avaya after break/ need to repull up tools and Avaya |
| Cuare, Rey John | 12/29/2025 | 11:39 PM | 11:58 PM | Avaya Issue - Freeze | Assisted By: TL Jesmark Echona |
| Caingcoy, Rolly | 12/30/2025 | 8:46 PM | 11:15 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Aguilar, Leanne Kaye | 12/30/2025 | 7:55 PM | 11:17 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Quicoy, Febelyn | 12/30/2025 | 8:45 PM | 10:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Aguilar, Leanne Kaye | 12/30/2025 | 11:46 PM | 11:56 PM | No Audio - PDA/ other tools still functional | System downtiner reported and validated by the WF |
| Bacuta, Rodelyn | 12/30/2025 | 8:46 PM | 10:27 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Peral Jr, Teodolfo | 12/30/2025 | 10:00 PM | 10:15 PM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Dumigpi, Althea | 12/30/2025 | 11:47 PM | 12:36 AM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Declaro, Lalyn | 12/30/2025 | 12:31 AM | 12:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix and Avaya after break/ need to repull up tools and Avaya |
| Tayco, Khevin | 12/30/2025 | 10:00 PM | 10:08 PM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Bacuta, Rodelyn | 12/30/2025 | 12:36 AM | 12:46 AM | Avaya Issue - Freeze | System downtiner reported and validated by the WF |
| Villarosa, Gerry | 12/30/2025 | 12:45 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out of Citrix | Call disconnected | Restart VPN, Avaya and repull up all my tools |
| Pinalba, Reybe | 12/30/2025 | 12:50 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze|Kicked Out from Citrix |Repulled-up PDA,Avaya, and all the tools |
| Anuales, Neste Rose | 12/30/2025 | 7:30 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Lizada, Bea | 12/30/2025 | 12:41 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtiner reported and validated by the WF |
| Balasa, Lhea Joy | 12/30/2025 | 10:00 PM | 12:25 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and check Avaya settings. Advised tm stamp on ready right away as soon as Citrix is fix. |
| Candoleta, Janine Pearl | 12/30/2025 | 8:22 PM | 11:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Custodio, Dephra Nicole | 12/30/2025 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and pda error during call and disconnected. |
| Lopez, Jean | 12/30/2025 | 7:48 PM | 10:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Penano, Herlyn | 12/30/2025 | 12:43 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtiner reported and validated by the WF |
| Candoleta, Janine Pearl | 12/30/2025 | 1:11 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE , kick out of citrix, avaya issue, repull up all tools |
| Legaspi, Amiel Dave | 12/30/2025 | 1:07 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Parreno, Mark Anthony | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Pamunag, Jazzen Roi | 12/30/2025 | 12:49 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtiner reported and validated by the WF |
| Zulieta, Vanessa | 12/30/2025 | 8:43 PM | 11:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Mercado, Rozeth | 12/26/2025 | 5:36 AM | 4:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Caingcoy, Rolly | 12/30/2025 | 12:47 AM | 1:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtiner reported and validated by the WF |
| Conlu, Ma Josefa | 12/30/2025 | 8:39 PM | 10:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cortes, Jessa | 12/30/2025 | 1:30 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtiner reported and validated by the WF |
| Delima, John David | 12/26/2025 | 5:40 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Conlu, Ma Josefa | 12/30/2025 | 12:59 AM | 1:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach llie |
| Formelos, Diana Joy | 12/30/2025 | 1:43 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Avaya and PDA. TM was able to go on ready. |
| Huenda, Gracelle Ann | 12/26/2025 | 5:38 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Buaron, Jera | 12/30/2025 | 8:30 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip (CW) |
| Cuare, Rey John | 12/30/2025 | 8:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie / TL Herbert |
| Gonzales, Jovelyn | 12/30/2025 | 8:37 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie / TL Herbert |
| Legaspi, Li Gorton | 12/30/2025 | 1:43 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised TM to restart PDa and avaya. Tm was able to go on ready. |
| Legaspi, Amiel Dave | 12/30/2025 | 8:42 PM | 10:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Ebuna, Ckim Wesley | 12/26/2025 | 5:41 AM | 6:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Besana, Gene Ruel | 12/30/2025 | 7:56 PM | 11:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebuna, Ckim Wesley | 12/30/2025 | 10:00 PM | 10:58 PM | Citrix Latency - Change Citrix Server | Assist to log in and stamp on ready right away |
| Dicon, Reymelyn Grace | 12/30/2025 | 12:48 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 12/30/2025 | 8:35 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deocampo, Dennis | 12/30/2025 | 7:30 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gabucay, Canskie | 12/30/2025 | 9:19 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 12/30/2025 | 7:21 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tupaz, Christian Jay | 12/30/2025 | 2:00 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist Tm to restart PDA and avaya. Advised tm to stamp on ready. |
| Fiolog, Crystal May | 12/30/2025 | 1:55 AM | 2:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Laurenio, Daniela | 12/30/2025 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected - call got disconnected |
| Degala Jr, Darwin | 12/29/2025 | 6:01 PM | 6:38 PM | Citrix Froze - CONTACTS DISCONNECTED | System freeze, kicked out of Citrix, audio disconnected while on a phone call to a customer. Needed to restart Citrix and re pull-up tools again. |
| Degala Jr, Darwin | 12/29/2025 | 6:01 PM | 6:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Laurenio, Daniela | 12/30/2025 | 12:43 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected during break |
| Agana, Glendalyn | 12/29/2025 | 7:25 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Alsagon, Loriely Anne | 12/29/2025 | 7:51 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Borda, Lourgene | 12/30/2025 | 2:02 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist Tm to restart PDA and avaya. Advised tm to stamp on ready right away. |
| Degala Jr, Darwin | 12/29/2025 | 10:00 PM | 10:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Alsagon, Loriely Anne | 12/29/2025 | 11:51 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Neil Jun Zaragoza (CW) |
| Procalla, Vincent Albert | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Lubrin, Mary Gwyneth | 12/30/2025 | 2:03 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist Tm to restart PDA and avaya. Advised tm to stamp on ready. |
| Abool, Mary Gloden | 12/30/2025 | 1:36 AM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Condez, Rea Angelika | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Albay, Cymon | 12/30/2025 | 1:58 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, PDA error |
| Condez, Rea Angelika | 12/30/2025 | 1:38 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | error pda, call is still connected able to get back to customer |
| Anisco, Jannah Gift | 12/30/2025 | 1:36 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/VPN disconnected |
| Quinton, Quenne | 12/30/2025 | 10:10 PM | 10:17 PM | Citrix Issue - Sitewide Downtime | Unable to login to Citrix - Sitewide |
| Rance, Clem | 12/30/2025 | 10:00 PM | 10:31 PM | Citrix Issue - Sitewide Downtime | Citrix Issue | Unable to login. |
| Manican, Joanna Len | 12/30/2025 | 1:58 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist Tm to restart CItrix,PDA and avaya. Advised tm to stamp on ready away. |
| Arrobang, Juliena Rose | 12/30/2025 | 10:00 PM | 10:07 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Deslate, Krezzel | 12/30/2025 | 10:00 PM | 10:30 PM | Citrix Issue - Sitewide Downtime | citrix not working all tools only loading |
| Castro, Nyl John | 12/30/2025 | 10:00 PM | 10:11 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Abrica, Apollo | 12/30/2025 | 10:00 PM | 10:11 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Deocampo, Joemar | 12/30/2025 | 2:14 AM | 2:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist Tm to restart Citrix,PDA and avaya. Advised tm to stamp on ready right away. |
| Acejo, Aljune Mike | 12/30/2025 | 10:00 PM | 10:32 PM | Citrix Issue - Sitewide Downtime | Cannot login on the citrix || all tools only loading |
| Olisco, Francis John | 12/30/2025 | 10:00 PM | 10:31 PM | Citrix Issue - Sitewide Downtime | INC3568306 |
| Fiolog, Crystal May | 12/30/2025 | 10:00 PM | 10:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Awayan, Andrea | 12/30/2025 | 12:53 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Espolong, Kim Robert | 12/30/2025 | 12:54 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Salas, Ma Joyce | 12/30/2025 | 7:25 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Salas, Ma Joyce | 12/30/2025 | 8:38 PM | 11:11 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Delegencia, Karl Kevin | 12/30/2025 | 2:34 AM | 2:37 AM | Citrix Froze - CONTACTS DISCONNECTED | SYSDOWN DETAILS- PDA error call dc |
| Cadigal, Christopher | 12/30/2025 | 10:00 PM | 10:08 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Espolong, Kim Robert | 12/30/2025 | 1:39 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 12/30/2025 | 2:23 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Daniel, Mark Jojit | 12/30/2025 | 1:32 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out/ Citrix froze |
| Fundal, Riny Lance | 12/30/2025 | 10:00 PM | 10:05 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Fundal, Riny Lance | 12/30/2025 | 10:00 PM | 10:14 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Estrella, Joyce | 12/30/2025 | 10:00 PM | 10:07 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Awayan, Andrea | 12/23/2025 | 7:49 PM | 7:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch got to punch lunch stamp after returned |
| Tuyay, Shantal | 12/30/2025 | 2:22 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Awayan, Andrea | 12/23/2025 | 11:48 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix got disconnected/ call not disconnected had to close avaya and restart vpn |
| Majen, Jenylyn | 12/30/2025 | 2:14 AM | 2:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM to restart PDA and Avaya. TM was able to go on ready. |
| Baranda, Patricia Ann | 12/30/2025 | 10:00 PM | 10:06 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Awayan, Andrea | 12/23/2025 | 11:40 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | first avaya freeze, then citrix got disconnected, call not disconnected, i have to restart vpn and avaya. and open citrix, i have to get yubikey. then when i get ready to denali, it's avail so i close it and restart. |
| Abajar, Allysa | 12/30/2025 | 10:00 PM | 10:57 AM | Citrix Issue - Sitewide Downtime | Teammate cannot login to Citrix. (sitewide issue) |
| Awayan, Andrea | 12/24/2025 | 7:53 PM | 8:13 PM | Avaya Issue - Freeze | citrix disconnectd call not discoonnected endorsed for call. had to restart citrix avaya, and vpn. |
| Estialbo, Rochilyn Joy | 12/30/2025 | 2:27 AM | 2:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA and Avaya. Tm was able to go on ready. |
| Awayan, Andrea | 12/26/2025 | 8:45 PM | 8:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citirx disconnected call did not disconnect. no audio. had to disconnect avaya, denali, and connnect again with vpn, avaya and denali. |
| Awayan, Andrea | 12/26/2025 | 12:48 PM | 1:01 AM | Avaya Issue - Freeze | citrix disconnected, had to restart citrix and avaya and vpn, pull up resources as well as tracked sysdown |
| Lizada, Bea | 12/30/2025 | 2:17 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Gloria, Arielle Marie | 12/30/2025 | 1:28 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Dariagan, Esequela May | 12/30/2025 | 8:48 PM | 10:50 PM | Citrix Issue - Sitewide Downtime | System downtiner reported and validated by the WF |
| Bacuta, Rodelyn | 12/30/2025 | 2:26 AM | 2:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtiner reported and validated by the WF |
| Dariagan, Esequela May | 12/30/2025 | 2:29 AM | 2:31 AM | Avaya Issue - Freeze | System downtiner reported and validated by the WF |
| Lingco, Rollene | 12/30/2025 | 10:00 PM | 10:18 PM | Citrix Issue - Sitewide Downtime | cannot able to log in to citrix | tried 4 citrix but still had a hard time to log in | assisted by WF May Ann, TL Shiella and Coach MAry |
| Aniero, Mark Anthony | 12/30/2025 | 10:00 PM | 10:30 PM | Citrix Issue - Sitewide Downtime | Citrix Issue - Sitewide |
| Salvador, KC | 12/30/2025 | 7:05 PM | 7:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Awayan, Andrea | 12/29/2025 | 5:24 PM | 5:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | had to log out to move station since I am in the corner |
| Awayan, Andrea | 12/29/2025 | 12:51 AM | 1:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected, call disconnected have to pull out account |
| Jalocon, Marites | 12/30/2025 | 8:35 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Site wide Citrix error. Restart Citrix, Avaya and Denali. Re-pull up tools. |
| Diamonon, Fons Fernando | 12/30/2025 | 8:02 PM | 11:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid / Kicked out of Citrix while on lunch. Cannot log in back to Citrix due to site-wide system down. Had to re pull up all of my tools |
| Andrade, Yvonie | 12/30/2025 | 8:32 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Site wide Citrix error. Restart Citrix, Avaya and Denali. Re-pull up tools. |
| Cahilig, Raven Roe | 12/30/2025 | 8:43 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Site-wide Citrix error. restarted Citrix, Avaya and Denali. re-pull up tools. |
| Sobredo, Mark Bryan | 12/30/2025 | 8:43 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // site-wide Citrix error. restarted Citrix, Avaya and Denali. re-pull up tools. |
| Diocena, Karl Vincent | 12/30/2025 | 8:43 PM | 11:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / site-wide Citrix error. restarted Citrix, Avaya and Denali. re-pull up tools. |
| Duatin, Marbee Darryl | 12/30/2025 | 8:49 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // site-wide Citrix error. restarted Citrix, Avaya and Denali. re-pull up tools. |
| Flores, Angelica | 12/30/2025 | 7:52 PM | 11:24 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid // Denali error while on lunch kick out from Citrix and can't log back in |
| Alcazaren, Mark Arvie | 12/30/2025 | 8:59 PM | 11:30 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid / Citrix was disconnected while on chat and could not pull up/ tried multiple Citrix as all Citrix entries denies teammates' access. Waited for Workforce's signal as this is a known site-wide issue. |
| Acevedo, Maria Therese Anne | 12/30/2025 | 7:57 PM | 11:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid / Citrix disconnected after lunch and was not able to get back to it. Already reported to WF JP but it was a major Sydow. All are affected. Tried resetting the Citrix and pc, still not able to log back in. |
| Andrade, Yvonie | 12/30/2025 | 11:30 PM | 11:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid // TM has no option to transfer to a different dept// Seek assistance and approval from the WF |
| Raymundo, Pamela | 12/30/2025 | 8:40 PM | 11:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Site-wide issue |
| Rubio, Mary Ann | 12/30/2025 | 7:46 PM | 11:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Site-wide issue |
| Bido, Sarra Veronica | 12/30/2025 | 4:02 PM | 4:03 PM | Citrix Issue - Sitewide Downtime | Citrix Disconnected/PDA/Denali Error |
| Alovera, Rosalie | 12/30/2025 | 8:51 PM | 10:21 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Site-wide issue |
| Ponsaran, Khrystmund | 12/30/2025 | 4:02 PM | 4:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen and ask for help for WF Mollie and advice to start avaya and vpn change citrix to azure NA / PDA Error |
| Bido, Sarra Veronica | 12/30/2025 | 8:13 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error |
| Navarra, Danelyn | 12/30/2025 | 8:12 PM | 11:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Site-wide issue |
| Dilla, Ronald | 12/30/2025 | 6:27 PM | 6:32 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix Disconnected/PDA/Denali Error - after Break |
| Jalocon, Marites | 12/30/2025 | 12:50 AM | 12:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid |
| Alovera, Rosalie | 12/30/2025 | 12:52 AM | 12:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid/ Citrix froze, PDA error after break, restarted and stamp on ready |
| Dilla, Ronald | 12/30/2025 | 9:25 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED (can't log in to Citrix) |
| Diama, Joana Marie | 12/30/2025 | 8:41 PM | 10:16 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Site-wide issue |
| Briones, Mark | 12/30/2025 | 9:00 PM | 10:21 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch |
| Flores, Angelica | 12/30/2025 | 1:42 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid |
| Dap-og, Florence | 12/30/2025 | 7:54 PM | 10:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error ( Citrix kicked out not able to go back in due system issue call no response provide ghost spiel) |
| Navarra, Danelyn | 12/30/2025 | 2:24 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze while on ready. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Francisco, Nikka Patricia | 12/30/2025 | 1:36 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Cx is not responding initiated ghost spiel. |
| Denosta, Marrianne | 12/30/2025 | 10:52 PM | 11:24 PM | Citrix Froze - CONTACTS DISCONNECTED | INC3568306 |
| Suderio, Marco Pablo | 12/30/2025 | 12:48 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze only |
| Salgado, Bryan Steven | 12/30/2025 | 2:25 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error, call disconnected. Avaya close |
| Futotana, Abegaell | 12/30/2025 | 8:50 PM | 10:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Freeze/Kicked out of Citrix/Could not log in Citrix/GLOBAL ISSUES |
| Ocumas, Christine | 12/30/2025 | 2:15 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Oloroso, Mark Bryan | 12/30/2025 | 3:40 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze call disconnected |
| Catalan, Jowelyn | 12/30/2025 | 3:50 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CONTACT DISCONNECTED |
| Doroteo, Jargelyn | 12/30/2025 | 4:00 AM | 4:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/No response after sysdown/ghost spiel provided |
| Uadan Jr, Richard | 12/30/2025 | 4:03 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | 2250008207309703576 |
| Magallanes, Dylan Matthew | 12/30/2025 | 12:25 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 12:25:43 AM-12:40:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and contacts disconnected. I have to restart and set up my tools again. Account Number: none Pod Number/Letter: 8-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/30/2025 | 12:39 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 12:39 AM - 12:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: 1966626867262690253, 1965887154002993140 Pod Number/Letter: 17/f Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 12/30/2025 | 2:18 AM | 2:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 30, 2025 NTID: mtulale Site: (ROXAS) EID: 431971 Start Local (MNL) time: 2:18 End Local (MNL) time: 2:54 Current Skillset: voice Last Activity you were doing before Sysdown: Since I asked for assistance to the officer, Pc is locked and got locked out of citrix, waited 15mins to try again but the same error I'm having, tried to open another citrix but having error to contact help desk. Set up again Assisted by: TL Flores, Coach TK, TL John POD: 16-F |
| Samino, Anthony Josh | 12/30/2025 | 12:30 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 12:30 am- 12:53 am Issue Type: Citrix Froze | Denali error | Avaya issues: Citrix takes too long to load DUB citrix even teams and other tools Account Number: none sysdown after call Pod Number/Letter: 20-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 12/30/2025 | 12:14 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: Shift Date: December 30,2025 Start Time | End Time: 12:14AM-12:30AM Issue Type: Citrix Froze | Denali error Account Number: 1989438604601530397 Pod Number/Letter: 17-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 12/30/2025 | 3:02 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 3:02 am - 3:10 am Issue Type: citrix frozed | pda error Account Number: 5625861569354984024 Pod Number/Letter: 21-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 12/30/2025 | 3:46 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 3:46am - 4:00am Issue Type: Citrix Froze | Denali error Account Number: 2213102334036548874 // endorse for CB Pod Number/Letter: 16-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 12/30/2025 | 4:08 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 4:08 AM - 4:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call Cx not responding after system resume stated ghost spiel request CB. Account Number: 5626527721010676586 Pod Number/Letter: 17/D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 12/30/2025 | 4:19 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 4:19 AM - 4:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call Cx not responding after system resume stated ghost spiel request CB. Account Number: 2078983680685209007 Pod Number/Letter: 16-g Production Floor: 5F VPN Used: PHX GSD Ticket Number: none Assisted by: Coach Tania |
| Balona, Shela | 12/30/2025 | 2:57 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm had long call as the call took more than 15 minutes. TM had to repull-up citrix while having the customer on line. Advised Tm to restart PDa and Avaya once call is done. |
| Albay, Alrry | 12/30/2025 | 4:34 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: :4:34 AM | 4:46 AM Issue Type: Citrix froze then auto logged out//Call not disconnected Account Number: 1546997834945566047 Pod Number/Letter: 21-D Production Floor: 5F VPN Used: NA-Azure GSD Ticket Number: Assisted by: Coach TK |
| Mercado, Rozeth | 12/30/2025 | 2:41 AM | 2:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to restart PDA and avaya. Tm was able to log in. |
| Ore, Francis Riel | 12/30/2025 | 12:39 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 12:39 AM - 12:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: Call just ended | resolved Pod Number/Letter: 21 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Cailin, Sharmaine Joy | 12/30/2025 | 3:10 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error - call got disconnected |
| Santos, Raquel | 12/30/2025 | 4:14 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on btreak |
| Nadate, Jonnabell | 12/30/2025 | 3:57 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call ; call not disconnected |
| Beltran, Mary Grace | 12/30/2025 | 3:21 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown |PDA Denali error while cx is still on the line. I had to assist cx first before restating Denali and logged back in |
| Bolante, Pholla Jeve | 12/30/2025 | 4:15 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Balona, Shela | 12/30/2025 | 3:42 AM | 3:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Pinaroyo, Rica Mae | 12/30/2025 | 4:36 AM | 4:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Oloroso, Mark Bryan | 12/30/2025 | 12:30 AM | 1:03 AM | No Audio - PDA/ other tools still functional | PDA Issue |
| Alcones, Paula Jane | 12/30/2025 | 4:48 AM | 4:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown during lunch |
| Borja, Phoebe | 12/30/2025 | 5:01 AM | 5:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and logged out | cx dropped the call, another cx entered the call and has no audio |
| Olanga, Jolimae | 12/30/2025 | 4:31 AM | 5:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart PDA and avaya. Avaya took too much time to load as it resulted to more than 15 minutes of downtime. |
| Villas, Neca | 12/30/2025 | 3:57 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on a call |
| Celino, Ar Brian | 12/30/2025 | 4:06 AM | 4:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and audio error ghost spiel initiated. |
| Dadivas, Nica Rose | 12/30/2025 | 4:17 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while the cx is on the line. I was able to answer the cx inquiry and after, the call disconnected and I was kicked out on the citrix and TL Aira assisted me. |
| Reodava, Eric | 12/30/2025 | 4:14 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citriz Froze and PDA error |
| Abolucion, Jodelyn | 12/30/2025 | 4:35 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Dadivas, Nica Rose | 12/30/2025 | 4:23 AM | 4:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Could not pull up Avaya. Had to restart PDA. |
| Isada, Ayessa | 12/30/2025 | 4:11 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Oliveros, Christine | 12/30/2025 | 4:11 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / call not disconnected |
| Escalada, Johann Mikhail | 12/30/2025 | 4:10 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Avaya Disconnected. Restarted PDA |
| Briones, Andrea Mean | 12/30/2025 | 4:12 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out of citrix while closing the call with cx hard reset |
| Yamson, Jhon Richard | 12/30/2025 | 4:27 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out of citrix while talking to CX able to know his concern but not able to provide the resolution, hard reset. |
| Suderio, Marco Pablo | 12/30/2025 | 4:40 AM | 4:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kick out while on break, initiated Citrix And PDA restart |
| Francisco, Nikka Patricia | 12/30/2025 | 5:38 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Cx is not responding initiated ghost spiel. |
| Deocampo, Joemar | 12/30/2025 | 5:34 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Valerio, Mark David | 12/30/2025 | 5:32 AM | 5:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted tm to pull-up citrix and restart pda and avaya. |
| Manican, Joanna Len | 12/30/2025 | 5:40 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Abool, Mary Gloden | 12/30/2025 | 5:35 AM | 5:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Brillantes, Angel Mae | 12/30/2025 | 5:30 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to pull-up citrix and restart PDA and avaya. |
| Fiecas, Peache | 12/30/2025 | 5:36 AM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Majen, Jenylyn | 12/30/2025 | 5:34 AM | 5:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Selorio, Kathleen Joyce | 12/30/2025 | 5:36 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix freeze at exactly 5:56 and shortly got kicked out, however call was not disconnected. The call was disconnected around 5:41-42 AM and I tried to login but citrix kept kicking me out. Once I manged to restart and logged back in but it had a little delay in the welcome window. |
| Legaspi, Li Gorton | 12/30/2025 | 5:44 AM | 5:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Celino, Chriselle | 12/30/2025 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Ebuna, Ckim Wesley | 12/30/2025 | 5:34 AM | 5:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Baldonado, Regene | 12/30/2025 | 5:57 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze call not disconnected, no response on the other line delivered ghost spiel. |
| Ledesma, John Patrick | 12/30/2025 | 5:48 AM | 5:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Alcones, Paula Jane | 12/30/2025 | 5:55 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX kickout during call |
| Lubrin, Mary Gwyneth | 12/30/2025 | 5:40 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Fiolog, Crystal May | 12/30/2025 | 5:55 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and Avaya log out. Citrix kicked out and PDA error. |
| Delegencia, Karl Kevin | 12/30/2025 | 5:50 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | SYSDOWN DETAILS- citrix dc |
| Florentino, Randy | 12/30/2025 | 5:50 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze for a few minutes, citrix then got disconnected and the customer no longer responds. Another customer also entered the call but no response as well. Manually pulled up my tools and citrix and stamped on break. |
| Varcas, Shennar | 12/30/2025 | 5:30 AM | 5:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart PDA, Avaya, and citrix. TM was able to log in. |
| Bajande, Jemima | 12/30/2025 | 6:10 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart PDA and stamp on ready |
| Custodio, Dephra Nicole | 12/30/2025 | 5:40 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected during call. Avaya has been disconnected. |
| Tayco, Khevin | 12/30/2025 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Deslate, Krezzel | 12/30/2025 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Ortiz, Arian Mae | 12/30/2025 | 4:24 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then TM's citrix was kicked out|| TM was about to login to avaya but avaya keeps on loading||advised TM to restart avaya and login back to citrix |
| Obafial, Christian Jay | 12/30/2025 | 5:34 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Laurenio, Daniela | 12/30/2025 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix but call did not disconnected . |
| Anisco, Jannah Gift | 12/30/2025 | 5:39 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Set up Citrix restart Citrix and PDA |
| Diocos, Fredgine Mae | 12/30/2025 | 5:40 AM | 5:52 AM | Avaya Issue - Freeze | Citrix Froze, PDA error Restart PDA and avaya |
| Brillantes, Angel Mae | 12/29/2025 | 2:18 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out and disconnected while on call// need to restart Citrix and PDA. |
| Daniel, Mark Jojit | 12/30/2025 | 5:27 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart AVAYA/ PDA |
| Cailin, Sharmaine Joy | 12/30/2025 | 5:55 AM | 6:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze, citrix disconnected and server unreachable - call got disconnected (no account pulled up) (WELSFARGO). |
| Procalla, Vincent Albert | 12/30/2025 | 5:41 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and check Avaya settings.Advised tm to stamp on ready right away. |
| Rance, Clem | 12/30/2025 | 1:40 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Olivas, Johanna | 12/30/2025 | 5:45 AM | 5:54 AM | Citrix Latency - Change Citrix Server | Assist the tm to restart citrix and pull up PDA then stamp on ready right away. |
| Albay, Cymon | 12/30/2025 | 6:10 AM | 6:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected after break |
| Zapico, Rosario | 12/30/2025 | 5:35 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up other citrix (azure) to manually pull up the account and assist the customer. |
| Federiso, Maria Angela | 12/30/2025 | 5:56 AM | 6:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze after call // PDA error // signed out of Avaya |
| Arbolado, Danielle | 12/30/2025 | 10:45 PM | 11:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali not working//tools not loading//unable to pull up |
| Borda, Lourgene | 12/30/2025 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and check Avaya settings. Advised tm to stamp on ready right away. |
| Arbolado, Danielle | 12/30/2025 | 10:45 PM | 11:50 PM | Citrix Issue - Sitewide Downtime | Reboot PC // restart citrix//Had issue with citrix taking too long to pull up. Had to change station. |
| Arbolado, Danielle | 12/30/2025 | 3:17 AM | 3:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error during lunch break (punched lunchbreak is 2:53am) |
| Parreno, Mark Anthony | 12/30/2025 | 5:47 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and check Avaya settings.Advised tm to stamp on ready right away. |
| Zapico, Rosario | 12/30/2025 | 6:20 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 6060403533154500970 |
| Arbolado, Danielle | 12/30/2025 | 9:45 PM | 10:20 PM | Citrix Issue - Sitewide Downtime | Citrix not working//unable to pull up/ SITE ISSUE |
| Tuyay, Shantal | 12/30/2025 | 10:00 PM | 10:27 PM | Citrix Issue - Sitewide Downtime | Reboot PC // restart citrix and login using LVS// restart Avaya |
| Baguioro, Chybelle | 12/30/2025 | 6:11 AM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart system as it is not letting her to log in. TM was able to log in after restart. |
| Tupaz, Christian Jay | 12/30/2025 | 4:50 AM | 5:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and check Avaya settings.Advised tm to stamp on ready right away. |
| Randoy, Jenebeth | 12/30/2025 | 5:50 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and check Avaya settings.Advised tm to stamp on ready right away. |
| Buala, Kristine Grace | 12/30/2025 | 1:44 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call/call |
| Tondo, Joshua | 12/30/2025 | 1:51 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call/call got disconnected |
| Bordan, Jon Bonjam | 12/30/2025 | 5:47 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected / call not disconnected / can't log in back restart and reset up tools |
| Lingco, Rollene | 12/30/2025 | 2:03 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Matillano, Mary Grace | 12/30/2025 | 1:37 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error while on training meeting |
| Olisco, Francis John | 12/30/2025 | 2:05 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected and Needed to set up all tools again |
| Claro, Maria Nel | 12/30/2025 | 2:28 AM | 2:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error while on training meeting |
| Mayo, Emie Rose | 12/30/2025 | 10:00 PM | 10:35 PM | Citrix Issue - Sitewide Downtime | Unable to login to Citrix |
| Acejo, Aljune Mike | 12/30/2025 | 1:45 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Dorado, Honey Mae | 12/30/2025 | 4:38 AM | 4:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Acejo, Aljune Mike | 12/30/2025 | 5:44 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze | PDA error while on lunch |
| Raynaldo, Patricia Joanna | 12/30/2025 | 5:40 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix log out, no audio |
| Buala, Kristine Grace | 12/30/2025 | 5:45 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | out from citrix while getting back from lunch |
| Deslate, Krezzel | 12/30/2025 | 5:53 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch |
| Matillano, Mary Grace | 12/30/2025 | 5:42 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya waiting time. Citrix log out || had to set up everything. |
| Tondo, Joshua | 12/30/2025 | 5:58 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch |
| Alegre, Rhea May | 12/30/2025 | 4:55 AM | 5:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out after lunch |
| Olisco, Francis John | 12/30/2025 | 5:58 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected and Needed to set up all tools again |
| Tuyay, Shantal | 12/30/2025 | 6:22 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and logged out |
| Lingco, Rollene | 12/30/2025 | 6:03 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Victoriano, Roilen Brian | 12/30/2025 | 3:00 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | Citrix cloud reset| call disconnected | Restart PDA |
| Begona, Maricar | 12/30/2025 | 4:19 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | 2125105827102794045 |
| Quinton, Quenne | 12/30/2025 | 6:06 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on active call / had to restart all tools |
| Ballonado, Nilrose Joy | 12/30/2025 | 4:38 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out after lunch, PDA loading, citrix is not being responsive |
| Baranda, Patricia Ann | 12/30/2025 | 5:44 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | automatically |
| Alcones, Paula Jane | 12/30/2025 | 1:56 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Tindog, Laiza Mae | 12/30/2025 | 4:20 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadigal, Christopher | 12/30/2025 | 5:38 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kick out from Citrix. still connected with the cx. restarted the citrix. |
| Arrobang, Juliena Rose | 12/30/2025 | 5:45 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error and automatically kicled out of citrix. |
| Arellano, Rose Anne | 12/30/2025 | 2:39 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze | Call got disconnected |
| Castro, Nyl John | 12/30/2025 | 5:41 AM | 5:49 AM | No Audio - PDA/ other tools still functional | PDA went error and automatically kicked out of citrix. No audio |
| Arellano, Rose Anne | 12/30/2025 | 6:41 AM | 6:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout | Call got disconnected | PDA and Avaya reset| re pull up tools |
| Mercado, Rozeth | 12/30/2025 | 10:00 PM | 10:50 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Tayco, Khevin | 12/30/2025 | 5:42 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went error and automatically kicked out of citrix. |
| Olivas, Johanna | 12/30/2025 | 10:00 PM | 10:14 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Parreno, Mark Anthony | 12/30/2025 | 5:47 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and automatically kicked out of citrix. No audio |
| Zapico, Rosario | 12/30/2025 | 10:00 PM | 10:25 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Diaz, Jessirie | 12/30/2025 | 4:19 AM | 4:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ambay, Anne Nicole | 12/30/2025 | 10:00 PM | 10:20 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Diaz, Jessirie | 12/30/2025 | 4:14 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 12/30/2025 | 3:58 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Laurenio, Daniela | 12/30/2025 | 10:00 PM | 10:10 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Escalada, Jacene Joy | 12/30/2025 | 6:34 AM | 6:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected | Kicked out from Citrix | restarted Citrix, avaya and PDA |
| Generale, Lieza | 12/30/2025 | 4:30 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Formelos, Diana Joy | 12/30/2025 | 10:00 PM | 10:09 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Tablo, Roxann | 12/30/2025 | 10:00 PM | 10:10 PM | Citrix Issue - Sitewide Downtime | Unable to login because of Citrix error | Unable to login to Citrix |
| Rabino, Ramina | 12/30/2025 | 5:15 AM | 5:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, account not validated |
| Abrise, Fatima | 12/30/2025 | 10:15 PM | 10:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, account not validated |
| Tambong, Levi | 12/30/2025 | 10:00 PM | 10:07 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Estialbo, Rochilyn Joy | 12/30/2025 | 10:00 PM | 10:23 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Rescate, Paul Jensen | 12/30/2025 | 10:00 PM | 10:59 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Majen, Jenylyn | 12/30/2025 | 10:00 PM | 10:12 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Majen, Jenylyn | 12/30/2025 | 10:00 PM | 10:12 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Bondoc, John Karl Ric | 12/30/2025 | 4:12 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Legaspi, Li Gorton | 12/30/2025 | 10:00 PM | 10:51 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Tindog, Laiza Mae | 12/30/2025 | 6:48 AM | 7:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 12/30/2025 | 10:00 PM | 10:23 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Fiecas, Peache | 12/30/2025 | 10:00 PM | 10:13 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Aurelio, Jen Rose | 12/30/2025 | 10:00 PM | 10:43 PM | Citrix Issue - Sitewide Downtime | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Arbolado, Danielle | 12/30/2025 | 7:18 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout//Citrix freeze |
| Abajar, Allysa | 12/30/2025 | 6:44 AM | 6:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and automatically kicked out of citrix. |
| Borbon, Jeanilee | 12/30/2025 | 5:48 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix // pulled up tools |
| Ledesma, John Patrick | 12/30/2025 | 10:00 PM | 10:25 PM | Citrix Issue - Sitewide Downtime | Assist tm to change citrix and stamp to ready as soon as Citrix is fix. |
| Claro, Maria Nel | 12/30/2025 | 3:58 AM | 4:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out after lunch, PDA loading, citrix is not being responsive |
| Delfin, Vanneza | 12/30/2025 | 7:29 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised TM to restart Citrix and assist cs while on call. |
| Nicodemus, Mary Joy | 12/30/2025 | 3:44 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call at 03:44 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 04:35 AM |
| Alegria, Princess Sharah Jade | 12/30/2025 | 5:34 AM | 5:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDa and avaya. TM was able to go on ready. |
| Saquita, Jashsen Mea | 12/30/2025 | 2:34 AM | 2:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error during call, TM had to finished the call first and then restart PDA |
| Saquita, Jashsen Mea | 12/30/2025 | 5:30 AM | 5:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDa and Avaya. TM was able to go on ready. |
| Ponsaran, Mary Flor | 12/30/2025 | 3:29 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error | call automatically disconnected |
| Mayo, Emie Rose | 12/30/2025 | 2:42 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Varcas, Shennar | 12/30/2025 | 4:25 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error | Call got disconnected and Tm restart PDA |
| Beltran, Mary Grace | 12/30/2025 | 8:07 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown |PDA Denali error while cx is still on the line. Call disconnected. |
| Borlado, Lady Mae | 12/30/2025 | 4:55 PM | 5:10 PM | Avaya Issue - Freeze | station not working / change station |
| Dadivas, Nica Rose | 12/30/2025 | 8:16 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while the cx is on the line. I could not hear the cx anymore and the call got disconnected. |
| Bolante, Pholla Jeve | 12/30/2025 | 8:16 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix | hard reset |
| Reodava, Eric | 12/30/2025 | 8:15 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix - Coach Jona Assisted me during the system down. |
| Valencia, Nieza Joy | 12/30/2025 | 7:42 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Oloroso, Mark Bryan | 12/30/2025 | 7:43 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Cordova, Jayvin | 12/30/2025 | 7:31 AM | 7:39 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED |
| Caballero, Raquel | 12/30/2025 | 3:37 AM | 4:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kicked out during 1on1 |
| Duran, Louella | 12/30/2025 | 7:47 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix, PDA, and Avaya disconnect during break. |
| Caballero, Raquel | 12/29/2025 | 7:37 AM | 7:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and VPN issue |
| Bautista, Rochell | 12/30/2025 | 4:59 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Degala, Jeanette | 12/30/2025 | 6:50 AM | 7:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix, PDA, and Avaya disconnect during break. |
| Uadan Jr, Richard | 12/30/2025 | 7:54 AM | 8:09 AM | No Audio - PDA/ other tools still functional | PDA ERROR ( while on break) |
| Acoyong, Angel Joy | 12/30/2025 | 4:28 AM | 5:15 AM | Avaya Issue - Freeze | citrix disconnected while 1on1 |
| Baguioro, Chybelle | 12/31/2025 | 6:11 AM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Catalan, Jowelyn | 12/30/2025 | 7:52 AM | 7:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Mayo, Emie Rose | 12/30/2025 | 6:13 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on ready |
| Mina, Mariel | 12/31/2025 | 6:48 AM | 6:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Aniero, Mark Anthony | 12/30/2025 | 5:38 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Need to pull out all of my tools |
| Taylor, Joeline | 12/30/2025 | 8:38 AM | 8:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on chat |
| Valenzuela, Keziah Mae | 12/30/2025 | 8:31 AM | 8:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX & PDA DISCONNECTED while on call |
| Acoyong, Angel Joy | 12/30/2025 | 8:29 AM | 8:34 AM | Avaya Issue - Freeze | denali error |
| Dumali, Marjorie | 12/31/2025 | 6:34 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Cabugao, Peter Kent | 12/31/2025 | 7:40 AM | 7:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Ricardo, Danicah | 12/30/2025 | 8:25 AM | 8:30 AM | Avaya Issue - Freeze | denali error | call disconnected |
| Arcano, Anjenette | 12/30/2025 | 8:00 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED |
| Frio, Denziel Marie | 12/30/2025 | 8:22 AM | 8:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix at 8:22 AM and kicked out from citrix at 8:24 AM while on break. Avaya took a long time to pull up it takes 10 minutes for avaya to pull up. Need pull up tools. |
| Dumali, Marjorie | 12/31/2025 | 7:36 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Abolucion, Jodelyn | 12/30/2025 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of citrix and had to restart but was not able to get ready due to latency. |
| Macalintal, Hanna Jane | 12/31/2025 | 8:26 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error |
| Empeno, Alleah Camille | 12/30/2025 | 7:59 AM | 8:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix dc while on break |
| Pantaleon, Laurence | 12/30/2025 | 7:30 AM | 7:43 AM | Avaya Issue - Freeze | Citrix kicked out while on training/meeting, can't |
| Abag, Jay | 12/30/2025 | 8:15 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Rizon, Lotis | 12/30/2025 | 8:07 AM | 8:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix logged out while engaged in an async. Restart my citrix and pulled up Avaya. Back on chats at 8:11 am. |
| Pantaleon, Laurence | 12/30/2025 | 3:07 AM | 3:17 AM | Avaya Issue - Freeze | citrix froze and PDA error/ restarted avaya SINCE IT CAN'T SIGN IN |
| Sanchez, Queenie Joy | 12/30/2025 | 8:17 AM | 8:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA idle due to livechat issue |
| Llorente, Mel Rose | 12/30/2025 | 8:15 AM | 8:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on break |
| Patricio, Aikie | 12/30/2025 | 8:09 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | call did not disconnect | citrix restart |
| Galisim, Lovely Nicole | 12/30/2025 | 11:30 PM | 11:38 PM | Avaya Issue - Freeze | CITRIX issues |
| Galisim, Lovely Nicole | 12/28/2025 | 7:30 PM | 7:34 AM | Avaya Issue - Freeze | citrix disconnected - restart |
| Santos, Raquel | 12/30/2025 | 8:14 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out from Citrix while on call |
| Osano, Jhenaline | 12/30/2025 | 8:28 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | Call disconnected |
| Ore, Francis Riel | 12/30/2025 | 4:28 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 04:28 AM - 04:50AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, PDA error and Citrix disconnected after few minutes. I have to restart and set up my tools again. Account Number: 1966626867262690253, 1965887154002993140 Pod Number/Letter: 21- F |
| Galisim, Lovely Nicole | 12/28/2025 | 7:30 PM | 7:34 AM | Avaya Issue - Freeze | citrix disconnected - restart |
| Julian, Julie Ann | 12/30/2025 | 3:18 AM | 3:30 AM | Avaya Issue - Freeze | Citrix froze while on call then kicked out of Citrix. Relaunched Citrix then Denali error. Logged back in to VPN then changed aux to ready |
| Mendoza, Julie Ann | 12/30/2025 | 7:15 AM | 7:26 AM | Avaya Issue - Freeze | Kicked out of Citrix while on Training/Meeting |
| Denosta, Marrianne | 12/30/2025 | 4:06 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 4:06 AM - 4:22 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call Cx not responding after system resume stated ghost spiel request CB. need to restart tools. Account Number: 2287619690304874880, 6095649394687215350 Pod Number/Letter: 20/A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magallanes, Dylan Matthew | 12/30/2025 | 3:08 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 3:08:51 AM-3:20:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call disconnected. I have to restart and set up my tools again. Account Number: 2068355947343082826 Pod Number/Letter: 8-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Comala, John Vincent | 12/30/2025 | 8:03 AM | 8:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR WHILE ON CHAT |
| Flotildes, Realyn | 12/30/2025 | 4:01 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 4:01 AM - 4:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call Cx not responding after system resume stated ghost spiel request CB. need to restart tools. 40 Mins on the call(long call) Account Number: 1205869006268789378 Pod Number/Letter: 21/B Production Floor: 5F VPN Used: PHX GSD Ticket Number: |
| Olanga, Jolimae | 12/30/2025 | 4:31 AM | 5:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: Dec 30, 2025 Start Time End Time: 4:31AM - 5:10AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got kicked out while on call. Tried to pull up Avaya but it took a long minute. Account Number: 5637165288437262466 Pod Number/Letter: 17-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania and WF Rhayne |
| Samino, Anthony Josh | 12/30/2025 | 11:28 AM | 11:55 AM | Citrix Latency - Change Citrix Server | Shift Date: December 29, 2025 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 11:28 PM End Local (MNL) time: 11:55 PM Current Skillset: voice Last Activity you were doing before Sysdown: Citrix takes too long to load and all of the other tools as well POD: 3-F |
| Samino, Anthony Josh | 12/30/2025 | 4:38 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 29, 2025 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 4:38am End Local (MNL) time: 4:57am Current Skillset: voice Last Activity you were doing before Sysdown: Citrix froze and citrix disconnected, had to set up again and having a hard time pulling up the teams POD: 3-F |
| Samino, Anthony Josh | 12/30/2025 | 6:25 AM | 6:47 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: December 29, 2025 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 6:25 AM End Local (MNL) time: 6:47 AM Current Skillset: voice Last Activity you were doing before Sysdown: change station as per workforce mandate unable to recover my tools or setup need to resetup it all over again POD: 3-F |
| Samino, Anthony Josh | 12/30/2025 | 8:59 AM | 9:15 AM | No Audio - PDA/ other tools still functional | Shift Date: December 29, 2025 NTID: asamino Site: (ROXAS) EID: 435276 Start Local (MNL) time: 8:59 AM End Local (MNL) time: 9 :15 AM Current Skillset: voice Last Activity you were doing before Sysdown: CX's unable to hear change PC POD: 3-F |
| Macalintal, Hanna Jane | 12/31/2025 | 9:16 AM | 9:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to change station. |
| Olanga, Jolimae | 12/30/2025 | 5:31 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: Dec 30, 2025 Start Time End Time: 5:31AM-6:01AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch Account Number: while on lunch Pod Number/Letter: 21-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 12/30/2025 | 2:48 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 30,2025 Start Time | End Time: 2:48 – 3:03 Issue Type: citrix froze when a call just ended / was not able to hear the response of the cx until citrix got kicked out and had to reset up the citrix and tools Account Number: 1419315064941130036 Pod Number/Letter: 17-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Llorente, Mel Rose | 12/30/2025 | 9:03 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | restart citrix |
| Magallanes, Dylan Matthew | 12/30/2025 | 7:15 AM | 7:25 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/30/2025 Start Time End Time: 7:15:42 AM-7:25:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and contacts disconnected after training/meeting. I have to restart and set up my tools again. Account Number: none Pod Number/Letter: 8-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Sanchez, Mary Zhaineth | 12/31/2025 | 9:24 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break |
| Varcas, Shennar | 12/30/2025 | 9:30 AM | 9:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR| call got disconnected |
| Billanes, Axcelle Mar | 12/30/2025 | 4:10 PM | 4:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze cx got disconnected t. |
| Sanchez, Queenie Joy | 12/30/2025 | 6:22 PM | 6:28 PM | Avaya Issue - Freeze | Citrix kickout after lunch and I restarted my avaya and having a hard time to open my Citrix. |
| Marcelino, Joselle | 12/30/2025 | 7:22 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | hift Date: 12/30/2025 Start Time End Time: 7:22am-7:25 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and cannot hear response from the cx's end. Account Number: 5333089773867747510 / 6041483841700204478 Pod Number/Letter: 17-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ongkingco, Kim Verly | 12/30/2025 | 9:41 AM | 9:48 AM | Avaya Issue - Freeze | Assisted TM to restart PDa and Avaya. Tm was able to go on ready after 7 minutes. |
| Resurreccion, Rodel John | 12/30/2025 | 9:38 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | Call disconnected | Hard reset |
| Visto, Josellel | 12/30/2025 | 5:44 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: December 30,2025 Start Time | End Time: 5:44 am – 5:54 am Issue Type: PDA error and citrix not responding after lunch/ citrix disconnected Account Number: none Pod Number/Letter: 16-g Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 12/30/2025 | 9:39 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30, 2025 Start Time | End Time: 9:39AM-9:47AM Issue Type: Citrix froze, got kicked out while on call and had to setup again. Account Number: 2060141955527261523 Pod Number/Letter: 21-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 12/30/2025 | 8:15 AM | 8:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 8:15 AM - 8:45 AM Issue Type: Citrix froze and logout while on call. call was not disconnected. restart citrix and set up tools again the call.. 2 call receive but no account shows up for the second call.. Account Number: 1947801496794183184 Pod Number/Letter: 21 - B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF molly and coach TK |
| Sanchez, Queenie Joy | 12/30/2025 | 9:41 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and Avaya. TM was able to login. |
| Denosta, Marrianne | 12/30/2025 | 8:03 AM | 8:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: December 30,2025 Start Time | End Time: 08:03 am - 8:38 am Issue Type: Citrix froze, citrix disconnected and avaya quit. Need to restart and pull up all tools Account Number: Pod Number/Letter: 20- A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olmo, Lei Franzie Aira | 12/30/2025 | 7:59 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnect while on break |
| Jimenez, Jenefer | 12/30/2025 | 8:14 AM | 8:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 30,2025 Start Time | End Time: 08:14 am - 8:31 am Issue Type: Citrix froze, citrix disconnected while on break, set up again. citrix is too slow to load Account Number: No Account | on break Pod Number/Letter: 17-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Torre, Kin Bryan | 12/30/2025 | 9:38 AM | 9:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya, VPN and Citirx. Avaya took time to relaunch. |
| Tulale, Mae Con | 12/30/2025 | 7:50 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 7:50 - 8:10am Issue Type: Citrix froze, citrix disconnected, set up again. Account Number: 5214034046515566328/ Endorse for CB Pod Number/Letter: 16-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Luz, Dominic | 12/30/2025 | 9:45 AM | 9:57 AM | Avaya Issue - Freeze | froze/kicked out |
| Vegafria, Manny Mark | 12/30/2025 | 9:06 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | error pda contact not dc |
| Marcelino, Joselle | 12/30/2025 | 7:33 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 7:33 am - 07:50 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix, call was disconnected Account Number: 1608759472325666220 Pod Number/Letter: 17-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 12/30/2025 | 3:31 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 3:31 am - 3:51 am Issue Type: kicked out to citrix | repull up all the tools again Account Number: 2271786518337364200 Pod Number/Letter: 21-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/30/2025 | 4:38 AM | 5:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 4:38 AM - 5:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: 1240421754577996736 Pod Number/Letter: 17/f Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 12/30/2025 | 8:23 AM | 8:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 30,2025 Start Time | End Time: 8:23 am - 8:45 am Issue Type: Avaya issues | system down while on break | repull up avaya | avaya took too long to pull up Account Number: N/A Pod Number/Letter: 21-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Billanes, Axcelle Mar | 12/30/2025 | 8:15 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout awhile still engage in call. cx got disconnected |
| Tulale, Mae Con | 12/30/2025 | 9:27 AM | 9:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 9:27 - 9:28 Issue Type: Ccitrix froze while avail, error denali back on ready again Account Number: while avail Pod Number/Letter: 16-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 12/30/2025 | 8:12 AM | 8:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/30/2025 Start Time End Time: 8:12 am - 8:25 0 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected after break takes time to pull upp avaya Account Number: None Pod Number/Letter: 16-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania and WF mollie |
| Billones, Mark | 12/30/2025 | 3:11 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnect |
| Samino, Anthony Josh | 12/30/2025 | 8:15 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/30/2025 Start Time End Time: 8:15am - 8:24 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error after break Account Number: None Pod Number/Letter: 20-6 Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Billones, Mark | 12/30/2025 | 3:11 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnect |
| Dasig, Joshua | 12/30/2025 | 7:30 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 7:30 am - 7:45 am Issue Type: Citrix froze | Citrix disconnected Account Number: 5316276286582758348 Pod Number/Letter: 21-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 12/30/2025 | 8:25 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 8:25 AM - 8:37 AM Issue Type: Citrix froze while on call Cx not responding anymore after system resume stated ghost spiel request callback. Account Number: 6056225103407428405 Pod Number/Letter: 17/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Burbano, Maita | 12/30/2025 | 9:19 AM | 9:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Albay, Alrry | 12/30/2025 | 8:36 AM | 8:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: December 30,2025 Start Time | End Time: 8:36 AM | 8:43 AM Issue Type: Citrix froze then Audio Out//Call not disconnected Account Number: 1235933651377215856 Pod Number/Letter: 21-D Production Floor: 5F VPN Used: NA-Azure GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 12/30/2025 | 8:43 AM | 8:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/30/2025 Start Time End Time: 8:43 AM - 8:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and chat not disconnected. I have to restart and set up my tools again. Account Number: 1806659699838493678 Pod Number/Letter: 17/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Silvano, Jazel | 12/30/2025 | 2:59 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/kicked out of citrix/hard reset |
| Dador, Louis Adrian | 12/30/2025 | 7:22 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on training meeting relaunched tools |
| Balona, Shela | 12/30/2025 | 7:00 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on training meeting |
| Baulos, Bill Austin | 12/31/2025 | 10:19 AM | 10:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call |
| Alayon, Joeven | 12/31/2025 | 10:03 AM | 10:11 AM | No Audio - PDA/ other tools still functional | No audio |
| Valencia, Paulyn Rose | 12/31/2025 | 9:46 AM | 9:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call |
| Tupaz, Krisha Faye | 12/31/2025 | 9:44 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Condino, Melissa | 12/31/2025 | 9:54 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| CabalQuinto, Shayne | 12/31/2025 | 10:47 AM | 10:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 12/31/2025 | 11:12 AM | 11:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 12/31/2025 | 10:35 AM | 11:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while I was on a call, call got disconnected. After resolving the Avaya and VPN issues, a new call came in on Line 2 through Avaya. I logged back into Citrix and was able to handle the call, although only Spark was available since I can't pull up PDA and was not able to pull up other tools yet. |
| Ebacuado, Khaleen Kaye | 12/31/2025 | 4:00 PM | 4:04 PM | Avaya Issue - Freeze | N/A |
| Delfin, Precious Eleanor | 12/31/2025 | 4:41 PM | 4:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 12/31/25 Start Time End Time: 4:41 PM - 4:44PM GSD Ticket Number : Issue Type: Citrix Froze/vpn disconnected Account Number: 2151738214914830554 POD Number: 35 POD Letter: B VPS USED: PHX REASON: Citrix froze while on call and need to connect vpn again |
| Rapista, Sarah Jane | 12/31/2025 | 4:46 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 12/31/2025 | 6:04 PM | 6:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dorado, Ricardo Jesus III | 12/31/2025 | 6:40 PM | 6:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 6:40 PM - 6:50 PM GSD Ticket Number : Issue Type: Citrix Froze - Contacts not disconnected Account Number: POD Number: 30 POD Letter: A VPS USED: PHX REASON: Citrix Froze - Contacts not disconnected, had to restart VPN, Avaya, Citrix and PDA |
| Delfin, Wenjiel | 12/31/2025 | 6:05 PM | 6:09 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| De Jose, Jan Cedrex | 12/30/2025 | 8:48 PM | 11:28 PM | Citrix Issue - Sitewide Downtime | Assisted by WF JP |
| Polvorosa, Trezia Mae | 12/30/2025 | 7:13 PM | 10:59 PM | Citrix Issue - Sitewide Downtime | Assisted by WF JP |
| Horario, John Rey | 12/30/2025 | 7:47 PM | 10:55 PM | Citrix Issue - Sitewide Downtime | Assisted by WF JP |
| Duatin, Marbee Darryl | 12/31/2025 | 7:11 PM | 7:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid / restart Avaya, pull up tools |
| Macadez, Mark Venz | 12/31/2025 | 7:43 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 7:43 PM to 7:44 PM A/N: 2181895134095831792 POD #: 39 POD LETTER: C REASON: citrix froze while on call / AVAYA freeze / restart AVAYA VPN USED: PHX Assisted By: Coach Tam |
| Alkonga, Abigail | 12/31/2025 | 7:39 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 7:39 PM to 7:52 PM A/N: 2211362353922732641 POD #: 34 POD LETTER: E REASON: Citrix froze while on call: re pull up avaya took a while to load up VPN USED: ASH Assisted by: Coach Tam |
| Espineda, Janine Nicole | 12/31/2025 | 7:35 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 7:35 PM to 7:48 PM A/N: 1971182162108385635 POD #: 39 POD LETTER: F REASON: citrix froze while on call / AVAYA freeze / hard to restart AVAYA VPN USED: PHX Assisted By: Coach Tam |
| Aguil, Mark Anthony | 12/31/2025 | 7:13 PM | 7:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Caingcoy, Rolly | 12/31/2025 | 7:51 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 7:51 PM to 8:05 PM A/N: 1643331909732828756 POD #: 37 POD LETTER: B REASON: Citrix froze while on call / AVAYA freeze/ got kickout and need to set-up tools again VPN USED: ASH |
| Aguilar, Reyla Jean | 12/31/2025 | 6:10 PM | 6:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Nobleza, Ronelyn | 12/31/2025 | 7:15 PM | 7:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 7:15 PM - 7:20 PM GSD Ticket Number : Issue Type: Citrix Froze - Contacts not disconnected Account Number: none POD Number: 35 POD Letter: F VPS USED: PHX REASON: Citrix Froze - Contacts not disconnected, had to restart VPN, and Avaya |
| Durana, Alysa Charamae | 12/31/2025 | 5:59 PM | 6:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Degoma, Rachel | 12/31/2025 | 8:01 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 8:01 PM- 8:04 PM GSD Ticket Number : Issue Type: Citrix froze while on chat, PDA Error Account Number: N/A POD Number: 36 POD Letter: D VPS USED: PHX REASON: While I was on chat, Citrix froze. After waiting and reconnecting, I encountered a PDA error showing that my logout is still pending. To successfully log out, I need to resolve the 2 active contact first. |
| Oquendo, Jemart | 12/31/2025 | 8:01 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // call disconnected // delivered ghost spiel // need to put notes on account and endorsed the cx for callback |
| Bautista, Demmeth | 12/31/2025 | 4:15 PM | 4:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Barrera, Kate Angeline | 12/31/2025 | 4:00 PM | 4:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dapilaga, Thea Faith | 12/31/2025 | 4:00 PM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Arellano, Bea Luz | 12/31/2025 | 4:00 PM | 4:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Alsagon, Loriely Anne | 12/31/2025 | 4:12 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Bacas, Maxine Rose | 12/31/2025 | 7:39 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Sarmiento, Xian Yan | 12/31/2025 | 8:27 PM | 8:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TIME DURATION: 8:27 PM to 8:32 PM A/N: 1664161003291581306 POD #: 38 POD LETTER: G REASON: VPN Disconnected - Contact not Disconnected - No Audio VPN USED: ASH |
| Alair, Amiel Alan | 12/31/2025 | 8:39 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix Froze/Error |
| Dela Cruz, Rozhien | 12/31/2025 | 7:57 PM | 8:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid |
| Practisala, Pearly Ann | 12/31/2025 | 7:42 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by: Coach Whyne |
| Capawan, Jherico | 12/31/2025 | 5:00 PM | 5:40 PM | Citrix Issue - Sitewide Downtime | N/A |
| Pamunag, Jazzen Roi | 12/31/2025 | 8:39 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Delfin, Precious Eleanor | 12/31/2025 | 8:46 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 8:46PM - 8:48PM GSD Ticket Number : Issue Type: Kicked out to Citrix/vpn disconnected Account Number: POD Number: 35 POD Letter: B VPS USED: PHX REASON: kiced out to citrix while on break and need to disconnect vpn to pull up citrix |
| Tanong, Kelly | 12/31/2025 | 7:58 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diama, Joana Marie | 12/31/2025 | 8:01 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid// Citrix froze while on ready. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Delfin, Wenjiel | 12/31/2025 | 8:10 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cuare, Rey John | 12/31/2025 | 8:35 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Sobredo, Mark Bryan | 12/31/2025 | 8:40 PM | 8:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid: PDA Turned white while on Ready Restarted PDA and stamped on ready when PDA was pulled up had to |
| Arellano, Bea Luz | 12/31/2025 | 8:06 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Bacuta, Rodelyn | 12/31/2025 | 8:38 PM | 8:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze; call continued > VPN & Avaya disconnected > kicked out of citric > needed to quit Avaya and wait for it to reopen |
| Gonzales, Jovelyn | 12/31/2025 | 8:38 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Mercado, Rozeth | 12/30/2025 | 5:25 PM | 5:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Aurelio, Jen Rose | 12/30/2025 | 5:31 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Bacas, Maxine Rose | 12/31/2025 | 8:10 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Gabucay, Canskie | 12/31/2025 | 8:34 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrios, Michael | 12/31/2025 | 7:59 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Rapista, Sarah Jane | 12/31/2025 | 8:40 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ciudad, John Lawrence | 12/31/2025 | 8:05 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Coach Whyne |
| Arellano, Bea Luz | 12/31/2025 | 8:16 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Alsagon, Loriely Anne | 12/31/2025 | 8:30 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Dela Cruz, Rozhien | 12/31/2025 | 8:41 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/31/2025 | 9:06 PM | 9:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dariagan, Esequela May | 12/31/2025 | 8:48 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortes, Jessa | 12/31/2025 | 8:23 PM | 8:25 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolved |
| Lizada, Bea | 12/31/2025 | 8:29 PM | 8:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Santillan, Wea | 12/31/2025 | 8:35 PM | 8:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Borlado, Lady Mae | 12/31/2025 | 8:34 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Balontong, Nino Shary | 12/31/2025 | 8:43 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Penano, Herlyn | 12/31/2025 | 8:30 PM | 9:05 PM | Citrix Latency - Change Citrix Server | Resolved |
| Dumigpi, Althea | 12/31/2025 | 8:33 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Zulieta, Vanessa | 12/31/2025 | 8:51 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Aguilar, Leanne Kaye | 12/31/2025 | 8:35 PM | 9:12 PM | Citrix Latency - Change Citrix Server | Resolved |
| Conlu, Ma Josefa | 12/31/2025 | 8:46 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Contillo, Jerome | 12/31/2025 | 9:07 PM | 9:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/31/2025 Start Time: 9:07 PM End Time: 9:17 PM Issue: citrix froze| PDA error changing status Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Bula, Esther | 12/31/2025 | 8:39 PM | 8:45 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: December 26, 2025 Start Time: 08:39 PM End Time: 08:45 PM Issue: Citrix froze while on Billable Training. Error in Denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Preciosa, Marie Antonette | 12/31/2025 | 8:33 PM | 8:35 PM | Avaya Issue - Freeze | Name: Marie Antonette Preciosa Shift Date: December 31,2025 Start Time:08:33 PM End Time:08:35 PM Issue: Citrix froze | PDA Denali error Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-G Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ponce, Renz Kirby | 12/31/2025 | 6:47 PM | 6:49 PM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: December 31,2025 Start Time:6:47 PM End Time:6:49 PM Issue: Denali error while on ready Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12-F Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Besana, Gene Ruel | 12/31/2025 | 9:39 PM | 9:49 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Guevarra, Lander John | 12/31/2025 | 5:03 PM | 5:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: December 31,2025 Start Time:05:00 PM End Time:5:04 PM Issue: Citrix froze Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Sarmiento, Xian Yan | 12/31/2025 | 9:30 PM | 9:31 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Contillo, Jerome | 12/31/2025 | 5:03 PM | 5:10 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/31/2025 Start Time: 5:03 PM End Time: 5:10 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Buaron, Jera | 12/31/2025 | 8:34 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Contillo, Jerome | 12/30/2025 | 1:05 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 12/30/2025 Start Time: 1:05 AM End Time: 1:11 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Buaron, Jera | 12/31/2025 | 8:54 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| De Jose, Jan Cedrex | 12/31/2025 | 6:20 PM | 6:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Ocumas, Christine | 12/30/2025 | 8:05 AM | 8:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tindog, Laiza Mae | 12/30/2025 | 8:19 AM | 8:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | A |
| Berdandino, Rosalie | 12/30/2025 | 8:12 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bondoc, John Karl Ric | 12/30/2025 | 8:10 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gregorio, Jester | 12/31/2025 | 8:05 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begona, Maricar | 12/30/2025 | 8:20 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caballero, Reto | 12/30/2025 | 8:15 AM | 8:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ebacuado, Khaleen Kaye | 12/31/2025 | 9:36 PM | 9:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/AWhile I was on chat, Citrix froze. After waiting and reconnecting, I encountered a PDA error showing that my logout is still pending. To successfully log out, I need to resolve the 2 active contact first. |
| Diaz, Jessirie | 12/30/2025 | 8:15 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tindog, Laiza Mae | 12/30/2025 | 9:57 AM | 10:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Jalocon, Marites | 12/31/2025 | 8:36 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Dorado, Ricardo Jesus III | 12/31/2025 | 10:33 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balontong, Nino Shary | 12/31/2025 | 10:41 PM | 10:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/25 Start Time : 10:41 PM End Time: 10:48 PM GSD Ticket Number : Issue Type : PDA and Avaya error while on call / VPN disco POD Number: 38 POD Letter: A VPN USED: PHX REASON: Kicked out from Citrix (still on call), hard time pulling up the Avaya |
| Adame, Willie Mer | 12/31/2025 | 10:42 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Varcas, Shennar | 12/31/2025 | 10:49 PM | 10:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on IDLE. restamp to ready |
| Patron, Precious Kaye | 12/31/2025 | 8:09 PM | 8:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Nobleza, Ronelyn | 12/31/2025 | 11:15 PM | 10:18 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Oquendo, Jemart | 12/31/2025 | 11:26 PM | 11:31 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Caingcoy, Rolly | 12/31/2025 | 11:11 PM | 11:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 12/31/2025 | 11:39 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alkonga, Abigail | 12/31/2025 | 11:40 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TIME DURATION: 11:40 PM to 11:51 PM A/N: 1447180284255673230 POD #: 34 POD LETTER: E REASON: Citrix froze while on call: re pull up avaya took a while to load up restart citrix VPN USED: ASH Assisted by: Coach Tam |
| Degoma, Rachel | 12/31/2025 | 12:02 PM | 12:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Rapista, Sarah Jane | 12/31/2025 | 12:09 PM | 12:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tanong, Kelly | 12/31/2025 | 11:59 PM | 12:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besa, Josh Rainer | 12/31/2025 | 1:49 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE , kick out of citrix while on call, avaya issue, repull up all tools |
| Oquendo, Romel John | 12/31/2025 | 2:29 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call. Endorsed call for callback. |
| Oquendo, Romel John | 12/30/2025 | 2:29 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call. Endorsed call for callback. |
| Fiolog, Crystal May | 12/31/2025 | 11:35 PM | 11:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and Avaya log out. Citrix kicked out and PDA error. |
| Andojar, Ma Angeline | 12/30/2025 | 2:28 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call. Endorsed call for callback. |
| Futotana, Abegaell | 12/30/2025 | 8:50 PM | 10:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out from citrix. Had to re pull up tools. |
| Trinidad, Angelika | 12/31/2025 | 5:49 PM | 6:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out from citrix. Had to re pull up tools can't log in to all citrix restarted pc for 4x |
| Andojar, Ma Angeline | 12/31/2025 | 8:35 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call/PDA Error. |
| Oquendo, Romel John | 12/31/2025 | 8:32 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call. Endorsed call for callback. |
| Borlado, Lady Mae | 12/31/2025 | 8:35 PM | 8:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Futotana, Abegaell | 12/31/2025 | 8:48 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix. PDA error while on One on One |
| Borja, Phoebe | 12/31/2025 | 12:35 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and audio was disconnected |
| Declaro, Lalyn | 12/31/2025 | 8:35 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call/ kicked out of Citrix and Avaya/ need to repull up tools and Avaya |
| Practisala, Pearly Ann | 12/31/2025 | 11:43 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Batilaran, Frenzy Earl Sydney | 12/31/2025 | 8:33 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Calling on behalf of her sister |
| Trinidad, Angelika | 12/31/2025 | 5:49 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved the issue | Sysdown finished |
| Lagumbay, Daniela Marie | 12/31/2025 | 8:39 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call. Endorsed call for a callback. |
| Besana, Gene Ruel | 12/31/2025 | 12:27 AM | 12:39 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Besa, Josh Rainer | 12/31/2025 | 8:37 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call. Endorsed call for a callback. |
| Patron, Precious Kaye | 12/31/2025 | 11:30 PM | 12:15 PM | No Audio - PDA/ other tools still functional | Assisted By: WF Angela |
| Francisco, Nikka Patricia | 12/30/2025 | 5:38 AM | 5:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Cx is not responding initiated ghost spiel. |
| Durana, Alysa Charamae | 12/31/2025 | 10:00 PM | 10:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Torres, Maycel | 12/31/2025 | 8:36 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Call got disconnected/Disconnected the call with permission of the cx |
| Pinalba, Reybe | 12/31/2025 | 8:50 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze|Kicked Out from Citrix |Repulled-up PDA,Avaya, and all the tools. |
| Barrios, Michael | 12/31/2025 | 11:43 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Villarosa, Gerry | 12/31/2025 | 8:48 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix | Call not disconnected | Endorsed for a callback | Restart VPN, Avaya and repull up all my tools. |
| Besa, Josh Rainer | 12/31/2025 | 12:43 AM | 12:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Avaya disconnected during break |
| Oquendo, Romel John | 12/31/2025 | 12:35 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE while on call. Endorsed call for callback. |
| Batilaran, Frenzy Earl Sydney | 12/31/2025 | 12:33 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Wasn't able to hear the concern of the cx due to system issue. Call got cut off 17 seconds after it has entered |
| Declaro, Lalyn | 12/31/2025 | 12:36 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix and Avaya| Call disconnected | Endorsed for a callback | Restart Avaya and repull up all my tools. |
| Dap-og, Florence | 12/31/2025 | 12:05 PM | 12:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Rapista, Sarah Jane | 12/31/2025 | 1:00 PM | 1:03 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Acejo, Aljune Mike | 12/31/2025 | 12:49 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on Break |
| Delfin, Precious Eleanor | 12/31/2025 | 1:02 PM | 1:04 PM | Avaya Issue - Freeze | N/A |
| Torres, Maycel | 12/31/2025 | 12:41 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Avaya Freeze/Kicked out of Citrix/During Break/Repull-Up Tools |
| Aniero, Mark Anthony | 12/31/2025 | 12:47 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | Citrix got disconnected | Need to pull out all of my tools |
| Bayhon, Katrina | 12/31/2025 | 12:25 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix | Call got disconnected | Endorsed for a callback |
| Bautista, Demmeth | 12/31/2025 | 12:41 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Detorio, Mc Varry | 12/31/2025 | 11:58 PM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Lizada, Bea | 12/31/2025 | 12:35 PM | 12:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villarosa, Gerry | 12/31/2025 | 12:51 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix and Avaya| Call disconnected | Restart Avaya and repull up all my tools. |
| Arellano, Bea Luz | 12/31/2025 | 12:10 AM | 12:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ferdelyn |
| Pamunag, Jazzen Roi | 12/31/2025 | 12:40 PM | 12:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Candoleta, Janine Pearl | 12/31/2025 | 1:02 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE ,pda error |
| Resurreccion, Rodel John | 12/31/2025 | 11:36 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while on call | PDA went white after error |
| Alair, Amiel Alan | 12/31/2025 | 12:59 PM | 1:08 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Cartujano, Ace Joseph | 12/31/2025 | 11:45 PM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Santillan, Wea | 12/31/2025 | 12:39 AM | 12:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TIME DURATION: 12:39 AM to 12:48 AM A/N: NA POD #: 32 POD LETTER: B REASON: Citrix froze while on lunch VPN USED: PHX |
| Borlado, Lady Mae | 12/31/2025 | 12:37 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Murillo, Vanessa | 12/30/2025 | 7:38 PM | 11:12 PM | Citrix Issue - Sitewide Downtime | INC3568306 sitewide sysdown |
| Alsagon, Loriely Anne | 12/31/2025 | 12:33 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Delfin, Wenjiel | 12/31/2025 | 12:10 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borres, Jonna Jean | 12/31/2025 | 1:02 PM | 1:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Murillo, Vanessa | 12/30/2025 | 2:25 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | issue: Citrix froze / pda audio / can't hear the customer |
| De Jose, Jan Cedrex | 12/31/2025 | 10:50 PM | 11:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Lagumbay, Daniela Marie | 12/31/2025 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix and Avaya| Call disconnected | Endorsed for a callback |
| Talabucon, Michelle | 12/31/2025 | 5:45 PM | 5:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Abanco, Nina May | 12/31/2025 | 5:38 PM | 5:41 PM | Avaya Issue - Freeze | Issue: Citrix froze // avaya disconnected |
| Andojar, Ma Angeline | 12/31/2025 | 12:29 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix | Call got disconnected | Endorsed for a callback |
| Aguil, Mark Anthony | 12/31/2025 | 5:55 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Duatin, Marbee Darryl | 12/31/2025 | 11:00 PM | 11:05 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Valid / disconnected VPN to connect to LVS and log in to Citrix, restart Avaya, repull up tools |
| Anisco, Jess Kendrick | 12/31/2025 | 6:43 PM | 6:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Pinalba, Reybe | 12/31/2025 | 12:50 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze|Kicked Out from Citrix |Repulled-up PDA,Avaya, and all the tools. |
| Anisco, Jess Kendrick | 12/31/2025 | 7:00 PM | 7:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Jalocon, Marites | 12/31/2025 | 12:47 AM | 12:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid: PDA error while on break. Restart Denali |
| Besa, Mary Jane | 12/31/2025 | 6:32 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze // avaya disconnected//need to repull up tools |
| Futotana, Abegaell | 12/31/2025 | 12:45 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze|Kicked Out from Citrix. Had to repull up PDA and all the tools. |
| Ponsaran, Khrystmund | 12/31/2025 | 7:00 PM | 7:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Cadorna, Diomelyn Jane | 12/31/2025 | 8:31 PM | 8:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Sysdown after lunch \\ Citrix kicked out// re pull up tools |
| Sobredo, Mark Bryan | 12/31/2025 | 12:41 AM | 12:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid // PDA Turned white while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Falco, Maeriluz | 12/31/2025 | 7:00 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Villegas, Ruella Jane | 12/31/2025 | 7:37 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Diamonon, Fons Fernando | 12/31/2025 | 12:43 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze and kicked out while on call. Call no audio had to provide ghost spiel and re set up tools |
| Murillo, Vanessa | 12/31/2025 | 8:27 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix logged out, need to logout and log back in Avaya and repull up tools |
| Adonay, Lorena | 12/31/2025 | 7:31 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on Training Meeting |
| Sanguillosa, Rhea | 12/31/2025 | 8:42 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze/pull out avaya |
| Salas, Ma Joyce | 12/31/2025 | 8:44 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected/ VPN was reconnected but no audio and there's another came yet there's still no audio/ had to repull-up VPN, Avaya and Denali. Citrix still functional |
| Aguilar, Reyla Jean | 12/31/2025 | 1:18 PM | 1:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bermudes, James | 12/31/2025 | 8:51 PM | 8:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: PDA Error/ Citrix froze while on call and can't hear any response in the other line / Avaya and VPN Disconnected need to restart |
| Awayan, Andrea | 12/31/2025 | 8:34 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected/ VPN was reconnected cx still on the line, citrix froze and got disconnected afterwards. had to restart avaya and pull up resources after opening citrix |
| Zubiaga, Trimuel | 12/31/2025 | 8:42 PM | 9:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix logged out, need to logout and log back in Avaya and repull up tools |
| Alegria, Princess Sharah Jade | 12/31/2025 | 1:24 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR WHILE ON LUNCH BREAK |
| Abanco, Nina May | 12/31/2025 | 9:37 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze // avaya disconnected |
| Ibanez, Anacel | 12/31/2025 | 11:30 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue:sycitrix disconnected//need to repull up |
| Varcas, Shennar | 12/31/2025 | 1:27 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR WHILE ON LUNCH BREAK |
| Ordines, Kent Lester | 12/31/2025 | 11:25 PM | 11:47 PM | Citrix Latency - Change Citrix Server | Citrix froze and kick out citrix. |
| Polvorosa, Trezia Mae | 12/31/2025 | 12:56 AM | 1:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Murillo, Vanessa | 12/31/2025 | 12:30 AM | 12:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: Pda error |
| Cadorna, Diomelyn Jane | 12/31/2025 | 11:58 PM | 12:15 AM | Citrix Latency - Change Citrix Server | Issue: citrix Froze // Denali Error before training meeting |
| Cadorna, Diomelyn Jane | 12/31/2025 | 12:31 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Issue: Denali Error after training meeting \\ set up Avaya |
| Polvorosa, Trezia Mae | 12/31/2025 | 12:56 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Ibanez, Anacel | 12/31/2025 | 12:45 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue:PDA error/while on break |
| Polvorosa, Trezia Mae | 12/31/2025 | 8:27 PM | 8:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Sabolbora, Angel Gennie | 12/31/2025 | 11:09 PM | 11:42 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to check avaya settings and restart Citrix. |
| Sanguillosa, Rhea | 12/31/2025 | 12:45 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: PDA error/while on break//Pull out avaya//pull out tools |
| Arellano, Rose Anne | 12/31/2025 | 1:37 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Call got disconnected |
| Salas, Ma Joyce | 12/31/2025 | 12:45 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | End Time: 1:06 AM PM Citrix froze and VPN disconnected/ had to repull-up all the tools |
| Patron, Precious Kaye | 12/31/2025 | 11:30 PM | 12:15 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and check the language settings. Advised tm to stamp on ready right away. |
| Zubiaga, Trimuel | 12/31/2025 | 12:48 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: PDA error/while on break//needed to pulled up tools and Avaya and also Denali |
| Lopez, Jocelyn | 12/31/2025 | 12:10 AM | 12:44 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Issue: PDA error while on training meeting |
| Bermudes, James | 12/31/2025 | 12:40 AM | 1:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix got kicked out after break/ need to pull up tools/ Denali Issue/ too long to load |
| Daniel, Mark Jojit | 12/31/2025 | 1:39 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix and Avaya |
| Discutido, Karen Grace | 12/31/2025 | 1:04 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart citrix , pda and avaya. TM was able to go on ready. |
| Diaz, Frenmar | 12/31/2025 | 12:18 AM | 12:34 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted TM to pullup tools and restarting citrix, avaya and pda. |
| Alojado, Geoven | 12/31/2025 | 1:40 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart tools and tm was able to go on ready. |
| Abanco, Nina May | 12/31/2025 | 1:37 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze // Citrix kicked out // Avaya disconnected // need to pull up tools |
| Lopez, Jocelyn | 12/30/2025 | 8:34 PM | 10:13 PM | Citrix Issue - Sitewide Downtime | INC3568306- sitewide issue |
| Alkonga, Abigail | 12/31/2025 | 12:04 AM | 12:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VAlid// log out due to 9 consecutive calls no response from the other line and x can't hear me |
| Gregorio, Jester | 12/31/2025 | 11:57 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze and disconnected |
| Lopez, Jocelyn | 12/30/2025 | 12:56 AM | 1:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected |
| Baldonado, Regene | 12/31/2025 | 1:57 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call not disconnected, no response on the other line delivered ghost spiel. |
| Trinidad, Angelika | 12/31/2025 | 1:28 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Can't log in to citrix while on call informed the cx that i'll endorsed her account for a callback |
| Lopez, Jocelyn | 12/31/2025 | 8:30 PM | 8:43 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | VPN disconnected during lunch |
| Federiso, Maria Angela | 12/31/2025 | 1:58 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix // Signed in to Avaya Restart PDA / Reported to WF Rhayne |
| Ponsaran, Mary Flor | 12/31/2025 | 2:06 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | call not disconnected | no audio | restart PDA |
| Arellano, Rose Anne | 12/31/2025 | 2:17 AM | 2:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error | Call got disconnected |
| Frugalidad, Cristina | 12/30/2025 | 10:00 PM | 10:14 PM | Citrix Issue - Sitewide Downtime | N/A |
| Delima, John David | 12/30/2025 | 1:45 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Majen, Jenylyn | 12/31/2025 | 2:21 AM | 2:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart PDA and stamp on ready right away. |
| Alabe, Jason | 12/30/2025 | 10:00 PM | 10:13 PM | Citrix Issue - Sitewide Downtime | N/A |
| Celeste, Airene Mae | 12/30/2025 | 1:45 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ojano, Marnie | 12/30/2025 | 2:55 AM | 2:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Frugalidad, Cristina | 12/30/2025 | 3:39 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tuyay, Shantal | 12/31/2025 | 1:55 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call not disconnected | restarted Citrix and pulled up all tools reported to WF Rhayne |
| Deondo, Micah | 12/30/2025 | 4:19 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 12/30/2025 | 6:25 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart and stamp on ready right away. |
| Algarne, Roby Jean | 12/31/2025 | 1:40 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Tambong, Levi | 12/31/2025 | 1:44 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Lingco, Rollene | 12/31/2025 | 1:44 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on call | need to restart citrix |
| Abool, Mary Gloden | 12/31/2025 | 2:38 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart citrix and PDA. Advised to stamp on ready right away. |
| Deslate, Krezzel | 12/31/2025 | 1:46 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Acejo, Aljune Mike | 12/31/2025 | 1:46 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kick out while on call. |
| Rance, Clem | 12/31/2025 | 1:50 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Abrica, Apollo | 12/31/2025 | 10:00 PM | 10:12 PM | Avaya Issue - Freeze | Teammate cannot login to Avaya. Teammate had to change station to set up. |
| Delfin, Vanneza | 12/31/2025 | 3:28 AM | 3:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised tm to restart PDA and avaya. |
| Taylor, Joeline | 12/31/2025 | 3:01 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR WHILE ON call |
| Llorente, Mel Rose | 12/31/2025 | 3:14 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and Citrix. |
| Alcones, Paula Jane | 12/31/2025 | 1:43 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | screen froze while on call, no response heard from CX afterwards |
| Florentino, Randy | 12/31/2025 | 2:53 AM | 3:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | While having a call with the customer, my PDA goes error and automatically disconnected the call. |
| Varcas, Shennar | 12/31/2025 | 4:00 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Kickout of Citrix| Call not Disconnected | had to restart citrix and it took a while to load as it was stock in start up page |
| Osano, Jhenaline | 12/31/2025 | 4:04 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contact disconnected. Restart avaya and PDA |
| Ortiz, Arian Mae | 12/31/2025 | 4:24 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix disconnected and the call also disconnected/Need to restart Citrix and re pull up tools |
| Arroyo, Jevine France | 12/31/2025 | 4:43 AM | 4:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart PDa and avaya. |
| Billones, King Jether | 12/31/2025 | 4:37 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX Kickout / Call wasn't disconnected | restart citrix | it took a while to load since we have to restart citrix |
| Borja, Phoebe | 12/31/2025 | 4:34 AM | 4:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and audio was disconnected |
| Mercado, Rozeth | 12/31/2025 | 2:47 AM | 2:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to log out the PDA and stamp on ready right away. Thank you! |
| Condez, Rea Angelika | 12/31/2025 | 1:49 AM | 1:52 AM | No Audio - PDA/ other tools still functional | avaya disconnected, didn`t experience PDA error , no audio, cx disconnected |
| Arconada, Eva | 12/31/2025 | 4:43 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and avaya. |
| Discutido, Karen Grace | 12/31/2025 | 5:05 AM | 5:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and avaya. |
| Benid, Rose Anne | 12/31/2025 | 4:14 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart tools, avaya, citrix, pda and vpn. It took time to pull-up tools since citrix was frozen and cannot be navigated. |
| Resurreccion, Rodel John | 12/31/2025 | 11:36 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA went error while on call | PDA went white after error |
| Alegria, Princess Sharah Jade | 12/31/2025 | 4:42 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix disconnected and the call also disconnected/Need to restart Citrix and re pull up my tools |
| Tayco, Khevin | 12/31/2025 | 1:57 PM | 2:09 AM | Avaya Issue - Freeze | Teammate kicked out of citrix twice. Had to wait for the system to respond. Avaya is too long to pull up |
| Ebuna, Ckim Wesley | 12/31/2025 | 1:35 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | the issue has been resolved |
| Deslate, Krezzel | 12/31/2025 | 5:45 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Acejo, Aljune Mike | 12/31/2025 | 6:00 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and PDA error while on break |
| Procalla, Vincent Albert | 12/31/2025 | 2:10 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error, Automatic Error CX got Dropped |
| Billanes, Axcelle Mar | 12/30/2025 | 4:57 AM | 5:05 AM | Citrix Latency - Change Citrix Server | Assist tm to restart citrix, avaya and stamp on ready right away. |
| Rance, Clem | 12/31/2025 | 5:50 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on call | Restart tools. |
| Aniero, Mark Anthony | 12/31/2025 | 5:53 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | Citrix got disconnected | Need to pull out all the tools |
| Formelos, Diana Joy | 12/31/2025 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Legaspi, Li Gorton | 12/31/2025 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Abool, Mary Gloden | 12/31/2025 | 5:34 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Tondo, Joshua | 12/31/2025 | 6:00 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on call | Restart all tools. |
| Rescate, Paul Jensen | 12/31/2025 | 5:44 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart and stamp on ready right away. |
| Ebuna, Ckim Wesley | 12/31/2025 | 5:37 AM | 5:41 AM | Citrix Latency - Change Citrix Server | Assist to restart and stamp on ready right away. |
| Alojado, Geoven | 12/31/2025 | 5:39 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, tools, avaya nd pda. Avaya took time to load. TM was able to go on ready. |
| Ambay, Anne Nicole | 12/31/2025 | 5:49 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Zapico, Rosario | 12/31/2025 | 5:36 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Victoriano, Roilen Brian | 12/31/2025 | 5:39 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to change citrix and relaunch PDA. Advised tm to stamp on ready right away. |
| Olisco, Divine | 12/31/2025 | 5:43 AM | 5:52 AM | Citrix Latency - Change Citrix Server | Assist to restart and stamp on ready right away. |
| Arellano, Rose Anne | 12/31/2025 | 5:38 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, and citrix. Tm was able to go on ready. |
| Sanchez, Queenie Joy | 12/31/2025 | 5:48 AM | 5:56 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Donato, Elizabeth | 12/31/2025 | 5:45 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, and vpn. Tm was able to login before 15 minutes. |
| Floro, Claire Jacynth | 12/31/2025 | 5:50 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised tm to restart tools. need to pull-up avaya, citrix, pda and other affected tools. |
| Daniel, Mark Jojit | 12/31/2025 | 5:34 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted PDA and Avaya |
| Condez, Rea Angelika | 12/31/2025 | 5:56 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | avaya disconnected, PDA error, kick out from citrix, CX still on the line |
| Jore, Paul Vincent | 12/31/2025 | 5:33 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA and Avaya |
| Cailin, Sharmaine Joy | 12/31/2025 | 5:31 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while I'm on the middle of the call - call got disconnected |
| Ledesma, John Patrick | 12/31/2025 | 5:42 AM | 5:48 AM | Citrix Latency - Change Citrix Server | Assist to restart and stamp on ready right away. |
| Alarba, Phoebecates | 12/31/2025 | 5:00 AM | 5:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and relaunch avaya. |
| Custodio, Dephra Nicole | 12/31/2025 | 5:56 AM | 6:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze during call. The avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. Assisted by 2 workforce. |
| Tambong, Levi | 12/31/2025 | 5:44 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to pull up citrix (azure) to assist the customer and manually pull up the account of the customer to sparks. Then restart and stamp on ready. |
| Florentino, Randy | 12/31/2025 | 5:56 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While having a call with the customer, the citrix froze and it got disconnected after a few minutes. The customer is still on the line and I was able to finish the call and provided general information outside the citrix. |
| Arrobang, Juliena Rose | 12/31/2025 | 5:43 AM | 5:46 AM | No Audio - PDA/ other tools still functional | Citrix disconnected. |
| Alcones, Paula Jane | 12/31/2025 | 5:44 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX kickout, manually pulled up tools, call is still active although PDA is on error |
| Arrobang, Juliena Rose | 12/31/2025 | 1:44 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CX disconnected while Citrix freeze |
| Laurenio, Daniela | 12/31/2025 | 5:54 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix but call did not disconnected . |
| Celeste, Airene Mae | 12/31/2025 | 5:51 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, and citrix. TM was able to go on ready. |
| Diocos, Fredgine Mae | 12/31/2025 | 5:43 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, PDA error Restart PDA and avaya |
| Tuyay, Shantal | 12/31/2025 | 6:33 AM | 6:36 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arellano, Rose Anne | 12/31/2025 | 2:17 AM | 2:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error | Call got disconnected |
| Majen, Jenylyn | 12/31/2025 | 6:14 AM | 6:16 AM | Avaya Issue - Freeze | Advised tm to restart PDA and avaya. TM was able to go on ready. |
| Arellano, Rose Anne | 12/31/2025 | 5:38 AM | 5:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Kickout | Call got disconnected |
| Magbanua, Ailyn | 12/31/2025 | 1:38 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Contact Disconnected |
| Magbanua, Ailyn | 12/31/2025 | 6:33 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Lingco, Rollene | 12/31/2025 | 5:44 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out while on call | was advised to restart PC and need to restart citrix and pull up tools again | assisted by WF Rhayne |
| Lingco, Rollene | 12/31/2025 | 5:44 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, avaya, and vpn. |
| Tuyay, Shantal | 12/31/2025 | 5:57 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Magdaluyo, Claire Mae | 12/31/2025 | 2:03 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 2:03 AM - 2:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Cx not responding anymore after system resume stated ghost spiel request callback. Account Number: 1541057401891762858 Pod Number/Letter: 5/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 12/31/2025 | 2:43 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 31,2025 Start Time | End Time: 2:43 AM | 2:56 AM Issue Type: Transferred and set-up station to 3rd Floor Account Number: n/a Pod Number/Letter: Production Floor: From 5th to 3rd floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 12/31/2025 | 2:48 AM | 3:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:48:59 AM-3:01:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): told by workforce to move to 3rd floor after 1st break. have to set up all tools again Account Number: none Pod Number/Letter: 10-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Aurelio, Jen Rose | 12/31/2025 | 5:27 AM | 5:46 AM | Citrix Latency - Change Citrix Server | Assist to restart and stamp on ready right away. |
| Floro, Claire Jacynth | 12/31/2025 | 7:10 AM | 7:13 AM | Avaya Issue - Freeze | PDA error after call ended |
| Majen, Jenylyn | 12/31/2025 | 5:37 AM | 5:42 AM | Citrix Latency - Change Citrix Server | Assist to restart and stamp on ready right away. |
| Cesar, Maila | 12/31/2025 | 4:33 AM | 4:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | AVAYA Offline but PDA stamps shows ready. restart AVAYA and PDA |
| Magallanes, Dylan Matthew | 12/31/2025 | 3:04 AM | 3:09 AM | Avaya Issue - Freeze | Shift Date: 12/31/2025 Start Time End Time: 3:04:56 AM-3:09:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): caller inaudible due to avaya issue. restarted vpn and avaya Account Number: 1556541412936489138 Pod Number/Letter: 10-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Taylor, Joeline | 12/31/2025 | 5:55 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out with citrix while on call | had to restart citrix and set up tools again |
| Marcelino, Joselle | 12/31/2025 | 3:16 AM | 3:31 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/31/2025 Start Time End Time: 03:16AM - 3:31AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): needs to transfer | change pod since cx cannot hear me. Account Number: 2074785060849408708 / 1791012345867794989 Pod Number/Letter: 8/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ligson, Jonnibelle | 12/31/2025 | 6:08 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from citrix while on break. encountered issues restarting citrix that took a while to load |
| Olanga, Jolimae | 12/20/2025 | 3:46 AM | 3:50 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/31/2025 Start Time End Time: 3:46AM - 3:50AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Encountered audio issues while on call earlier. Need to set up again. Account Number:6064141569996087757 Pod Number/Letter: 17-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magallanes, Dylan Matthew | 12/31/2025 | 4:58 AM | 5:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/37/2025 Start Time End Time: 4:58:36 AM-5:05:34 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected but cx is still on the line. stayed with the cx until concern has been catered Account Number: 1666991861280422187 Pod Number/Letter: 10-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Comala, John Vincent | 12/31/2025 | 6:30 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while engaged with a call, did not mirror. had to restart and set up tools |
| Saquita, Jashsen Mea | 12/31/2025 | 6:27 AM | 6:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out during break |
| Jimenez, Jenefer | 12/31/2025 | 5:33 AM | 5:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/31/2025 Start Time End Time: 05:33 AM - 05:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error | need to connect to VPN again and restart PDA | Pod Number/Letter: 8 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Palomo, John Paul | 12/31/2025 | 5:47 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/31/2025 Start Time End Time: 5:47:00 AM - 5:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I have to restart and setup my tools again. Pod Number/Letter: 8/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 12/31/2025 | 5:50 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/31/2025 Start Time End Time: 5:50:00 AM - 6:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I have to restart and setup my tools again. Pod Number/Letter: 8/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Degala, Jeanette | 12/31/2025 | 12:45 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error contact disconnected |
| Flotildes, Realyn | 12/31/2025 | 5:54 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 12/31/2025 Start Time End Time: 5:54 AM - 6:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and logout. Restart citrix and tools Account Number: Pod Number/Letter: 15/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL john |
| Albay, Alrry | 12/31/2025 | 6:45 AM | 6:54 AM | No Audio - PDA/ other tools still functional | Shift Date: 31-DEC-2025 Start Time | End Time: 6:45 AM | 6:54 AM Issue Type: Citrix froze//call not diconnected but NO audio Account Number: 2154790542694531422 Pod Number/Letter: 17-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Alcos, Jenny | 12/31/2025 | 3:31 AM | 3:39 AM | Citrix Froze - CONTACTS DISCONNECTED | avaya issue/avaya froze// contact disconnected |
| Marcelino, Joselle | 12/31/2025 | 6:57 AM | 7:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/31/2025 Start Time End Time: 06:57 am- 07:08 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error Account Number: 2100437172941959768 Pod Number/Letter: 18/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: |
| Begona, Maricar | 12/31/2025 | 3:00 AM | 3:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Catalan, Jowelyn | 12/31/2025 | 4:01 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR/CONTACT NOT DISCONNECTED |
| Bondoc, John Karl Ric | 12/31/2025 | 2:58 AM | 3:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Nedula, Cleo Mariz | 12/31/2025 | 3:05 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magdaluyo, Claire Mae | 12/31/2025 | 6:58 AM | 7:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 6:58 AM 7:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Denali error while on call after Citrix resume/CX got disconnected request CB Account Number: 4829965939761865567 Pod Number/Letter: 8/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania/ TL John |
| Empeno, Alleah Camille | 12/31/2025 | 3:58 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR/CONTACT NOT DISCONNECTED |
| Generale, Lieza | 12/31/2025 | 7:30 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out from citrix/ citrix froze after lunch |
| Doroteo, Jargelyn | 12/31/2025 | 4:11 AM | 4:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Donato, Elizabeth | 12/29/2025 | 3:32 AM | 3:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze || Avaya error and kicked out of citrix while on call. |
| Bondoc, John Karl Ric | 12/31/2025 | 7:44 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Donato, Elizabeth | 12/29/2025 | 6:27 AM | 6:38 AM | Citrix Latency - Change Citrix Server | Change station and re-pull up citrix |
| Nedula, Cleo Mariz | 12/31/2025 | 7:42 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Rizon, Lotis | 12/31/2025 | 7:17 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart PDA, avaya and citrix. Tm was able to login. |
| Gamlanga, Christine Grace | 12/31/2025 | 2:45 AM | 2:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 31,2025 Start Time | End Time: 2:45 am– 2: 51 Am Issue Type: After break had to move station from 5-D (5th floor) to 3rd floor. Account Number: n/a Pod Number/Letter: 5-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Llorente, Mel Rose | 12/31/2025 | 7:16 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call is not validated. NO acc number. Assisted TM to restart tools. Tm was able to go on ready. |
| Gamlanga, Christine Grace | 12/31/2025 | 1:04 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: December 31,2025 Start Time | End Time: 1:04 AM – 1:13 AM Issue Type: call was disconnected was not able to pull up the account was not able to hear the response of the cx until citrix got kicked out and had to reset up the citrix and tools Account Number: n/a Pod Number/Letter: 5-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Palomo, John Paul | 12/31/2025 | 4:00 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 4:00 AM - 4:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): I was locked out of my account so I have recommended the customer for a callback. I have disconnect the VPN and wait for my access to my Citrix. Pod Number/Letter: 8/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Caballero, Reto | 12/31/2025 | 7:38 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out to citrix, avaya took a little while to pull up |
| Caballero, Raquel | 12/31/2025 | 5:44 AM | 6:01 PM | Avaya Issue - Freeze | citrix disconnected. Teammate had to reset citrix and Avaya. |
| Morado, Mark | 12/31/2025 | 4:38 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on call/ citrix disconnected. |
| Morado, Mark | 12/31/2025 | 8:06 AM | 8:11 AM | Avaya Issue - Freeze | citrix restart |
| Ricardo, Danicah | 12/31/2025 | 4:55 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error | citrix disconnected | hard reset | had t pull up tools |
| Ricardo, Danicah | 12/31/2025 | 8:04 AM | 8:09 AM | Avaya Issue - Freeze | citrix froze | denali error | cll disconnected |
| Valenzuela, Keziah Mae | 12/31/2025 | 4:13 AM | 5:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | pda error while on lunch |
| Billones, Mark | 12/31/2025 | 1:36 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Denali error |
| Uadan Jr, Richard | 12/31/2025 | 4:03 AM | 5:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Villanueva, Harold | 12/31/2025 | 5:00 AM | 5:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix loggedout |
| Billones, Mark | 12/31/2025 | 3:34 AM | 1:45 AM | Avaya Issue - Freeze | Citrix Froze and Denali error |
| Billones, Mark | 12/31/2025 | 7:33 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Denali error |
| Balona, Shela | 12/31/2025 | 7:44 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Type of issue encountered: Kicked out while on call. |
| Magallanes, Dylan Matthew | 12/31/2025 | 8:15 AM | 8:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 8:15:22 AM-8:27:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected after break. restarted all tools Account Number: none Pod Number/Letter: 10-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 12/31/2025 | 2:54 AM | 3:22 AM | Avaya Issue - Freeze | Shift Date: 12/31/2025 Start Time End Time: 2:54 - 3:22 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Advised to change POD, set up again but avaya is not pulling up, hard reset PC but its the same thing, avaya is not pulling up, change another PC again and set up. Account Number: Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania / TL John |
| Billanes, Axcelle Mar | 01/31/2026 | 8:19 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | cx got disconnected due to citrix froze |
| Flotildes, Realyn | 12/31/2025 | 2:52 AM | 3:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:52 AM - 3:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to changed our POD station. from 5th to 3rd floor. 3 station tried but citrix not working. restart and set up my tools again. Account Number: Pod Number/Letter: 15/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL john and Coach Tania |
| Degala, Jeanette | 12/31/2025 | 12:00 AM | 5:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix logged out while on lunch |
| Marcelino, Joselle | 12/31/2025 | 2:52 AM | 3:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:52 AM - 3:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to changed our POD station. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 8/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 12/31/2025 | 2:52 AM | 3:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:52 AM - 3:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): needs to transfer | change citrix on 3rd floor | needs to set up tools again Account Number: No Cx got disconnected Pod Number/Letter: 8/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/31/2025 | 2:55 AM | 3:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:55 AM - 3:14 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to changed our POD station. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 8/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Cobrado, Ma Cyrine | 01/31/2026 | 5:35 PM | 5:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Contact disconnected PDA error |
| Jimenez, Jenefer | 12/31/2025 | 2:49 AM | 3:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:49 AM - 3: 13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): needs to transfer | change citrix on 3rd floor | needs to set up tools again Account Number: after break Pod Number/Letter: 8-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alcos, Jenny | 12/31/2025 | 7:37 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix logged out / avaya issue/ call disco/PDA error/ while on break |
| Denosta, Marrianne | 12/31/2025 | 2:47 AM | 3:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:47 AM - 3: 11 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): needs to transfer | change citrix on 3rd floor | needs to set up tools again Account Number: after break Pod Number/Letter: 8-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 12/31/2025 | 2:38 AM | 3:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 31,2025 Start Time | End Time: 2:38 AM | 3:04AM Issue Type: Transferred and set-up station to 3rd Floor while on break Account Number: n/a Pod Number/Letter: Production Floor: From 5th to 3rd floor VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Duran, Louella | 12/31/2025 | 7:51 AM | 8:01 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix, Avaya and PDA Disconnect |
| Aluad, Rose Ann | 12/31/2025 | 7:35 AM | 7:43 AM | Avaya Issue - Freeze | Citrix froze/kickedCitrix disconnected while on lunch out |
| Ore, Francis Riel | 12/31/2025 | 2:40 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 12/31/2025 Start Time End Time: 2:40 AM - 3:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): needs to transfer | change citrix on 3rd floor | needs to set up tools again Account Number: after break Pod Number/Letter: 5/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Galisim, Lovely Nicole | 12/31/2025 | 8:58 AM | 9:15 AM | Avaya Issue - Freeze | citrix disconnected - restart |
| Visto, Josellel | 12/31/2025 | 2:46 AM | 3:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: December 31,2025 Start Time | End Time: 2:46 AM | 3:25 am AM Issue Type: Transferred and set-up station from 5th floor to 3rd Floor / transferred station twice tele connecter is not working properly Account Number: n/a Pod Number/Letter: 16-e- 15-a Production Floor: From 5th to 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Luz, Dominic | 12/31/2025 | 7:39 AM | 7:52 AM | Avaya Issue - Freeze | Citrix froze/kicked out |
| Valencia, Nieza Joy | 12/31/2025 | 7:57 AM | 8:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Disconnect |
| Pantaleon, Laurence | 12/31/2025 | 7:28 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix kicked out while on lunch, hard reset |
| Denosta, Marrianne | 12/31/2025 | 12:58 AM | 1:25 AM | No Audio - PDA/ other tools still functional | Shift Date: 12/31/2025 Start Time End Time:12:58 AM - 1: 25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No Audio and when i tried to set up using other PC citrix won't mirror, I need to pull up all the tools. Account Number: 5423488420587053153 Pod Number/Letter: 4-D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/31/2025 | 12:30 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time:12:30 AM - 12:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. Also, I have multiple PC but there's no Avaya. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 11/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Burbano, Maita | 12/31/2025 | 2:08 AM | 2:22 AM | Avaya Issue - Freeze | citrix froze and disc while on call | |
| Estebes, Immanuel | 01/31/2026 | 5:11 PM | 5:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix during call and it took me to resolved the concern of the customer. |
| Burbano, Maita | 12/31/2025 | 6:05 AM | 6:19 AM | Avaya Issue - Freeze | citrix froze and disc while on call | |
| Oloroso, Mark Bryan | 12/31/2025 | 8:03 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnect |
| Empino, Gene Reynald | 12/31/2025 | 6:18 AM | 6:31 AM | Avaya Issue - Freeze | Citrix kickout |
| Uadan Jr, Richard | 12/31/2025 | 8:02 AM | 8:05 AM | Avaya Issue - Freeze | - |
| Ongkingco, Kim Verly | 01/31/2026 | 5:16 PM | 5:26 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix after coming back form lunch. Had a hard time restarting Citrix. Had to log out from VPN and restarted Citrix and logged back in to VPN. Pulled up all my tools. |
| Silvano, Jazel | 12/30/2025 | 11:30 PM | 11:36 PM | Avaya Issue - Freeze | not ready on time/citrix loading |
| Frio, Denziel Marie | 01/31/2026 | 3:17 PM | 3:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call at 3:17 AM ad PDA got error at 3:19 AM and call disconnected |
| Silvano, Jazel | 12/31/2025 | 7:02 AM | 7:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on training meeting |
| Cobrado, Ma Cyrine | 01/31/2026 | 1:34 PM | 1:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engaged in a call, Contact disconnected Citrix kicked out Citrix restart |
| Vegafria, Manny Mark | 12/02/2025 | 8:06 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix dc. |
| Burbano, Maita | 12/31/2025 | 9:26 AM | 9:30 AM | Avaya Issue - Freeze | sudden denali error | |
| Ongkingco, Kim Verly | 01/31/2026 | 12:38 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went error but CX was still on the line with me. Assisted CX until the end of the call. Closed PDA and logged back in again. Check Avaya audio. |
| Aluad, Rose Ann | 12/31/2025 | 9:20 AM | 9:40 AM | Avaya Issue - Freeze | Citrix disconnected while on call |
| Mendoza, Julie Ann | 12/31/2025 | 4:10 AM | 4:23 AM | Avaya Issue - Freeze | Citrix froze while on call. Network and Avaya disconnected. Unable to hear anything. Initiated ghost spiel. Transferred station while sysdown due keyboard issue. |
| Catalan, Jowelyn | 12/31/2025 | 7:57 AM | 8:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix dc. |
| Patricio, Aikie | 01/31/2026 | 4:14 PM | 4:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | call disconnected| Citrix restart |
| Cordova, Jayvin | 12/31/2025 | 8:10 AM | 8:01 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix closed |
| Empeno, Alleah Camille | 12/31/2025 | 8:13 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix closed |
| Nadate, Jonnabell | 12/31/2025 | 8:13 AM | 8:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Olmo, Lei Franzie Aira | 12/31/2025 | 7:59 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and PDA Disconnect call did not disconnect |
| Babela, Kezia Lea | 12/31/2025 | 8:35 AM | 8:42 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA DISCONNECTED WHILE ON CALL |
| Bueno, Patricia Nicole | 12/31/2025 | 8:15 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | advised TM to restart pda, avaya, and vpn. tm was able to login. |
| Cobrado, Ma Cyrine | 01/31/2026 | 9:40 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze wile still engaged in a call, Citrix restart avaya took a long time to pull up, Citrix Restart Contact disconnected. Restart all tools. |
| Ongkingco, Kim Verly | 12/31/2025 | 8:21 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, vpn. Tm was able to go on ready. |
| Caballero, Raquel | 01/31/2026 | 9:47 AM | 9:54 AM | Avaya Issue - Freeze | citrix froze and pda erro |
| Alarba, Phoebecates | 12/31/2025 | 8:27 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, and vpn. Tm was able to login. |
| Doroteo, Jargelyn | 12/31/2025 | 8:29 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA disconnect |
| Teodosio, Jean | 12/31/2025 | 11:28 AM | 11:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Cabugao, Peter Kent | 12/31/2025 | 11:50 AM | 11:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Baguioro, Chybelle | 12/31/2025 | 12:03 PM | 12:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer floor from 5th floor to 3rd floor |
| Alayon, Joeven | 12/31/2025 | 12:15 PM | 12:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer floor from 5th floor to 3rd floor |
| Billones, Vincent Paul | 01/01/2026 | 10:17 AM | 10:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. Can't stamp on ready on time. |
| Ore, Francis Riel | 12/31/2025 | 9:55 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 09: 55 AM - 10: 05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. I have to restart and set up my tools again. Account Number: 1320465512745756168 Pod Number/Letter: 11- C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 12/31/2025 | 9:43 AM | 10:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 9:43 AM - 10:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. I have to restart and set up my tools again. Account Number: 1770266187579916570 Pod Number/Letter: 8/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 12/31/2025 | 9:47 AM | 10:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time:9:47 Am AM - 10:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 8-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 12/31/2025 | 9:50 AM | 10:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 09:50 AM AM - 10:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. I have to restart and set up my tools again. Call was not disconnected. Account Number: 4829216989797797689 and 1882123589287211727 Pod Number/Letter: 15- G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL john |
| Jimenez, Jenefer | 12/31/2025 | 9:35 AM | 9:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 09:35 AM AM - 09:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and I was kicked out of my Citrix. I have to restart and set up my tools again. Account Number: 1320465512745756168 Pod Number/Letter: 8 - A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Teodosio, Jean | 01/01/2026 | 2:39 PM | 2:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Teodosio, Jean | 01/01/2026 | 12:38 PM | 12:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Condino, Melissa | 01/01/2026 | 12:30 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor |
| Sanchez, Mary Zhaineth | 01/01/2026 | 12:30 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Sta Romana, Jett | 12/31/2025 | 12:20 PM | 12:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. PDA error while on call. |
| Macalintal, Hanna Jane | 12/31/2025 | 12:23 PM | 12:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. PDA error |
| Cuare, Rey John | 12/29/2025 | 11:39 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid. |
| Alayon, Joeven | 12/31/2025 | 1:24 PM | 1:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call |
| Sanchez, Mary Zhaineth | 12/31/2025 | 12:33 PM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Gregorio, Jester | 01/01/2026 | 4:07 PM | 4:11 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/01/2026 | 4:38 PM | 4:43 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/1/26 Start Time End Time: 04:38 PM - 04:43 PM GSD Ticket Number: Issue Type: Citrix froze PDA error Account Number: N/A POD Number: 30 POD Letter: B VPS USED: PHX REASON: AVAYA Disconnected and needed to sign in again to VPN, AVAYA. Avaya took too long to respond |
| Gregorio, Jester | 01/01/2026 | 4:07 PM | 4:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Patron, Precious Kaye | 01/01/2026 | 4:44 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Zubiaga, Trimuel | 01/01/2026 | 5:13 PM | 5:15 PM | No Audio - PDA/ other tools still functional | NA |
| Besa, Mary Jane | 01/01/2026 | 5:35 PM | 6:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cadorna, Diomelyn Jane | 01/01/2026 | 5:00 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Abanco, Nina May | 01/01/2026 | 6:20 PM | 6:23 PM | No Audio - PDA/ other tools still functional | NA |
| Practisala, Pearly Ann | 01/01/2026 | 4:00 PM | 4:16 PM | Citrix Latency - Change Citrix Server | having hard time loggin in to Citrix and Denali. need to restart twice |
| Caingcoy, Rolly | 01/01/2026 | 6:32 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 6:32 PM - 6:42 PM A/N: 2132161844974936331 POD #: 37 POD LETTER: C REASON: Citrix froze and disconnected while on call | Need to restart AVAYA | PDA Error VPN USED: ASH |
| Barrera, Kate Angeline | 01/01/2026 | 4:09 PM | 4:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Pda Error | Logout to ready |
| Barrera, Kate Angeline | 01/01/2026 | 4:09 PM | 4:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Pda Error | Logout to ready |
| Ordines, Kent Lester | 01/01/2026 | 6:31 PM | 6:41 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Baldisimo, Krishna Joy | 01/01/2026 | 4:09 PM | 4:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, and restart |
| Barroa, Cyrene | 01/01/2026 | 4:00 PM | 4:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | can't sign denali and citrix . need to restart and sign in again. |
| Durana, Alysa Charamae | 01/01/2026 | 5:05 PM | 6:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnect while on lunch, have to restart and set up again |
| Upod, Nina Marie | 01/01/2026 | 6:23 PM | 6:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, kicked out of citrix and pda error, ghost spiel. Need to restart citrix, pda, and repull-up tools. Assisted by WF Mollie. |
| Cabuslay, Ma Richelle | 01/01/2026 | 6:36 PM | 6:50 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and Kick out from Citrix while on TRAINING MEETING. Need to reset up my tools |
| Cadorna, Diomelyn Jane | 01/01/2026 | 6:22 PM | 6:37 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Zubiaga, Trimuel | 01/01/2026 | 6:38 PM | 6:56 PM | No Audio - PDA/ other tools still functional | NA |
| Espineda, Janine Nicole | 01/01/2026 | 6:03 PM | 6:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Baldisimo, Krishna Joy | 01/01/2026 | 6:09 PM | 6:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Rapista, Sarah Jane | 01/01/2026 | 7:08 PM | 7:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Kate Angeline | 01/01/2026 | 5:53 PM | 6:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Sarmiento, Xian Yan | 01/01/2026 | 7:22 PM | 7:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Practisala, Pearly Ann | 01/01/2026 | 3:40 PM | 4:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Detanoy, Anne Nicole | 01/01/2026 | 7:34 PM | 7:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nobleza, Ronelyn | 01/01/2026 | 7:42 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 7:42 PM- 7:48 PM GSD Ticket Number : Issue Type: Citrix froze while on chat Account Number: 2239395616449854948 POD Number: 35 POD Letter: G VPS USED: PHX REASON: Citrix froze while on chat - disconnected PDA Denali error | need to pull up AVAYA and PDA |
| Ebacuado, Khaleen Kaye | 01/01/2026 | 7:50 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 7:50 PM - 7:58 PM GSD Ticket Number : Issue Type: Citrix froze & Denali error Account Number: POD Number: 35 POD Letter: E VPS USED: PHX REASON: Citrix froze, disconnected PDA Denali error | need to pull up AVAYA and PDA |
| Degoma, Rachel | 01/01/2026 | 7:56 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/1/26 Start Time End Time: 07:56 PM - 08:00 PM GSD Ticket Number: Issue Type: Citrix Froze while on call Account Number: 6050216342112126679 POD Number: 36 POD Letter: D VPS USED: PHX |
| Borda, Ginalyn | 01/01/2026 | 7:45 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick/ PDA error out while avail |
| Borres, Jonna Jean | 01/01/2026 | 7:48 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 7:48 PM- 8:00 PM GSD Ticket Number : Issue Type: Citrix froze while on call/ PDA Denali error Account Number: 1501821750180640141 POD Number: 30 POD Letter: G VPS USED: PHX REASON: Citrix froze while on call/ PDA Denali error/ ghost spiel/Had to logout and login again |
| Degoma, Renz | 01/01/2026 | 7:37 PM | 7:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Pancho, Ednamae | 01/01/2026 | 7:56 PM | 8:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TIME DURATION: 7:56PM - 8:08 PM A/N: 241974302 POD #: 29 POD LETTER: A REASON: PDA error while on ready VPN USED: PHX |
| Buhayo, Neil | 01/01/2026 | 8:01 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift date: 01/01/2026 NTID: 431937 Start Time: 8:01 PM End Time: 8:10 PM Sys Down Explanation: Citrix freeze and disconnected contact disconnected Account number: 2276940763436087626 POD Number: 29-B VPN Used: PHX |
| Briones, Lorrie Miles | 01/01/2026 | 7:35 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Caldea, Anne Emirald | 01/01/2026 | 7:45 PM | 7:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Alovera, Kate Syndalle | 01/01/2026 | 8:12 PM | 8:17 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted the teammate until he/she goes on break |
| Bacas, Maxine Rose | 01/01/2026 | 7:40 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Cortes, Jessa | 01/01/2026 | 8:14 PM | 8:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time 8:14 PM End Time: 8:24 PM GSD Ticket Number : Issue Type: citrix froze; vpn/avaya disconnected Account Number: 5599292110718715148 POD Number: 37 POD Letter: G VPN USED: PHX REASON: citrix froze; vpn/avaya disconnected; difficulties with avaya |
| Trinidad, Angelika | 01/01/2026 | 8:12 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Artates, Micha Ella | 01/01/2026 | 7:36 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Arellano, Bea Luz | 01/01/2026 | 7:35 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Quirino, Rio Mae | 01/01/2026 | 8:38 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | REASON: vpn Disconnected and needed to sign in again to VPN, AVAYA. |
| Alsagon, Loriely Anne | 01/01/2026 | 7:53 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Antioquia, Leah Mae | 01/01/2026 | 8:39 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 12/31/25 Start Time End Time: 8:39 PM- 8:49 PM GSD Ticket Number : Issue Type: Citrix froze while on chat // kicked out from citrix // vpn disconnected and avaya not pulling up Account Number: 5570321143168995332 POD Number: 35 POD Letter: B VPS USED: PHX REASON: While on chat, citrix froze and I was kicked out from citrix. Had to restart and repull up everything and it took time since avaya is not pulling up and showing any headset tester. |
| Borlado, Lady Mae | 01/01/2026 | 7:58 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | TIME DURATION: 7:58 PM - 8:12 PM A/N: N/A POD #: 37 POD LETTER: B REASON: citrix froze / PDA error / took so long to connect to VPN / restart the citrix VPN USED: PHX |
| Aguilar, Leanne Kaye | 01/01/2026 | 8:40 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Rozhien | 01/01/2026 | 8:41 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/26 Start Time End Time: 8:41PM - 8:50PM GSD Ticket Number : Issue Type: Citrix Froze while on call, VPN disconnected Account Number: 1557648663348804581 POD Number: 37 POD Letter: A VPN USED: ASH REASON: Had to leave notes and track for a request call back / Need to pull up Avaya again / Avaya took so long to open |
| Altamia, Margie Ann | 01/01/2026 | 7:44 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of Citrix, need to restart and set up my tools |
| Dorado, Ricardo Jesus III | 01/01/2026 | 7:48 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected - Contacts not disconnected | resolved contact outside of Citrix | Had to restart VPN, Avaya, Citrix and PDA | Endorsed customer for callback | Had to repull all tools |
| Ang, Princess | 01/01/2026 | 7:44 PM | 7:53 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on pending TM | Citrix disconnected | needs t restart citrix and pullup tools again |
| Ang, Princess | 01/01/2026 | 8:30 PM | 8:31 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Baldisimo, Krishna Joy | 01/01/2026 | 8:36 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, restart, and set up again |
| Bacuta, Rodelyn | 01/01/2026 | 8:40 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze but the call was not disconnected, endorsed the cx for a call back, ask permission to reboot the sytem and had a hard time in pulling up citrix |
| Contillo, Jerome | 01/01/2026 | 5:08 PM | 5:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| citrix disconnected |
| Iguis, Jessa | 01/01/2026 | 9:00 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Donguines, Dia | 01/01/2026 | 9:08 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Balontong, Nino Shary | 01/01/2026 | 9:02 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 9:02PM - 9:15PM GSD Ticket Number : Issue Type Citrix auto close and VPN disconnected Account Number: NA POD Number: 37 POD Letter: D VPN USED: PHX REASON: VPN disconnected, Citrix froze , Citrix keeps on kicking out, Took a while to pull up Avaya, Log in Citrix multiple times |
| Vili, Annie Grace | 01/01/2026 | 9:15 PM | 9:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Stamped on Lunch but no time showing. Logged out and stamped to lunch again. |
| Mercado, Rozeth | 12/31/2025 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Mateo, Mary Claresse | 01/01/2026 | 5:00 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya froze and Denali error |
| Lagumbay, Daniela Marie | 01/01/2026 | 5:00 PM | 5:02 PM | Citrix Froze - CONTACTS DISCONNECTED | unable to log in to Avaya, had issue with pc |
| Trinidad, Angelika | 01/01/2026 | 4:50 PM | 5:10 PM | Citrix Froze - CONTACTS DISCONNECTED | unable to log in to Avaya, had issue with pc |
| Torres, Maycel | 01/01/2026 | 6:09 PM | 6:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze, and kick out from PDA |
| Trinidad, Angelika | 01/01/2026 | 9:04 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Detorio, Mc Varry | 01/01/2026 | 7:58 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Salas, Ma Joyce | 01/01/2026 | 8:25 PM | 8:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ibanez, Anacel | 01/01/2026 | 8:25 PM | 8:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Abanco, Nina May | 01/01/2026 | 8:26 PM | 8:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ciudad, John Lawrence | 01/01/2026 | 8:02 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Espolong, Kim Robert | 01/01/2026 | 8:30 PM | 8:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Sanguillosa, Rhea | 01/01/2026 | 8:43 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Awayan, Andrea | 01/01/2026 | 8:38 PM | 8:50 PM | Avaya Issue - Freeze | NA |
| Murillo, Vanessa | 01/01/2026 | 8:38 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 01/01/2026 | 9:05 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ropa, Nina Grace | 01/01/2026 | 8:27 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126365866403218937| 2103999128415023921 | stamped to pending logout| re started PDA and avaya| Avaya takes time to pull up. Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Parreno, Mark Anthony | 12/29/2025 | 4:23 AM | 4:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze but customer was still on the call. Teammate continued to assist the customer. |
| Peral Jr, Teodolfo | 12/29/2025 | 5:38 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Citrix Froze but customer was still on the call. Teammate continued to assist the customer. |
| Villarosa, Gerry | 01/01/2026 | 6:41 PM | 7:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix |
| Futotana, Abegaell | 01/01/2026 | 7:42 PM | 7:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from citrix, PDA errored while on break |
| Bayhon, Katrina | 01/01/2026 | 7:52 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / Endorsed cx for a callback |
| Abajar, Allysa | 12/29/2025 | 4:08 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2ND FLOOR-Teammate Citrix Froze. Kicked out, but teammate continued to assist the customer |
| Encina, Felix John | 12/24/2025 | 5:39 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate was kicked out from citrix and had to restart and pull up tools. Ticket number IMS0827562 |
| Graciadas, John Wilbert | 12/24/2025 | 5:35 AM | 5:55 AM | Citrix Issue - Sitewide Downtime | The teammate wasn't able to pull up and get in to citrix. Ticket number: IMS0827562 |
| Upod, Nina Marie | 01/01/2026 | 10:25 PM | 10:38 PM | Citrix Froze - CONTACTS DISCONNECTED | TM experience a citrix froze while having a call, waited until automatically reconnected, got kicked out, deliver ghost spiel and restarted citrix. |
| Trinidad, Angelika | 01/01/2026 | 8:12 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / Managed to resolve the issue with cx |
| Pinalba, Reybe | 01/01/2026 | 8:30 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | While waiting for a next call Citrix has been disconnected and Avaya is not working|Re-pull-up PDA and Avaya |
| Oquendo, Romel John | 01/01/2026 | 8:34 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. no call. PDA error. |
| Batilaran, Frenzy Earl Sydney | 01/01/2026 | 8:37 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error during avail |
| Declaro, Lalyn | 01/01/2026 | 8:34 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call then suddenly disconnected/ Avaya disconnected/ need to repull up tools and Avaya |
| Pinalba, Reybe | 01/01/2026 | 8:46 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | While waiting for a next call Citrix has been disconnected and Avaya is not working|Re-pull-up PDA and Avaya |
| Mateo, Mary Claresse | 01/01/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali close. Re pull-up all tools. |
| Andojar, Ma Angeline | 01/01/2026 | 8:48 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. no call. PDA error. |
| Trinidad, Angelika | 01/01/2026 | 9:04 PM | 9:13 PM | Avaya Issue - Freeze | repull up denali // VPN Restart |
| Adodoli, Karl Howen | 12/24/2025 | 5:43 AM | 5:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate was kicked out from citrix and needed to restart AVAYA and pull up tools. Ticket number: IMS0827562 |
| Trinidad, Gio Enrico | 01/01/2026 | 8:59 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call then suddenly disconnected/ Avaya disconnected/ need to repull up tools and Avaya |
| Ayuda, Ma Victoria | 12/24/2025 | 5:56 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze. VPN was disconnected and PDA went into error. Ticket number: IMS0827562 |
| Villarosa, Gerry | 01/01/2026 | 10:57 PM | 11:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error after lunch | VPN disconnected |
| Calizo, Jason Bengon | 12/24/2025 | 5:57 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's AVAYA disconnected while on break. Ticket number:IMS0827562 |
| Deondo, Micah | 12/31/2025 | 4:19 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bengan, Aicyl | 12/31/2025 | 3:41 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Montalban, Lorebe | 12/29/2025 | 6:15 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and it took time to pull up the AVAYA and tools NO ACCOUNT AFFECTED |
| Bengan, Aicyl | 12/30/2025 | 10:00 PM | 10:05 PM | Citrix Issue - Sitewide Downtime | N/A |
| Deondo, Micah | 12/30/2025 | 11:00 PM | 11:53 PM | Citrix Issue - Sitewide Downtime | N/A |
| Huenda, Gracelle Ann | 12/30/2025 | 10:00 PM | 10:20 PM | Citrix Issue - Sitewide Downtime | N/A |
| Celeste, Airene Mae | 12/30/2025 | 5:45 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Badillo, Bernard Luis | 12/30/2025 | 5:47 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abool, Mary Gloden | 01/01/2026 | 10:48 PM | 10:58 PM | Avaya Issue - Freeze | Change PC as teammate was located near the window(isolated area). Advised by TL Rachelle Pirote during the floorwalk. |
| Ebuna, Ckim Wesley | 01/01/2026 | 10:33 PM | 10:42 PM | Avaya Issue - Freeze | Change PC as teammate was located near the window(isolated area). Advised by TL Rachelle Pirote during the floorwalk. |
| Alabe, Jason | 12/30/2025 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delima, John David | 12/30/2025 | 5:45 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 12/30/2025 | 6:10 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Gan, Mikael Van | 12/28/2025 | 2:20 AM | 2:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Peremne, Tanya Kyle | 12/28/2025 | 2:00 AM | 2:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Olisco, Divine | 12/30/2025 | 6:12 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Delima, John David | 12/31/2025 | 1:42 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celeste, Airene Mae | 12/31/2025 | 1:53 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Paulo, Pauline | 12/29/2025 | 11:30 AM | 11:50 AM | Citrix Latency - Change Citrix Server | Not applicable |
| Barroa, Cyrene | 01/01/2026 | 4:00 PM | 4:15 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Nuguid, John Carlo | 01/01/2026 | 4:39 PM | 4:41 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Not applicable |
| Villaruz, Mae Ann | 01/01/2026 | 9:28 PM | 9:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Balberona, Ryah Mae | 01/01/2026 | 9:40 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Borda, Ginalyn | 01/01/2026 | 7:45 PM | 7:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Not applicable |
| Dangan, Jade | 01/01/2026 | 10:18 PM | 10:28 PM | Avaya Issue - Freeze | Assisted By: Coach Sheeva |
| Altamia, Margie Ann | 01/01/2026 | 7:44 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Martus, Feleah Mae | 01/01/2026 | 7:48 PM | 7:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Not applicable |
| Frugalidad, Cristina | 12/31/2025 | 1:42 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Trinidad, Angelika | 01/01/2026 | 11:04 PM | 11:16 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Whyne |
| Patron, Precious Kaye | 01/01/2026 | 7:04 PM | 7:13 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: COACH WHYNE |
| Alejandro, Crisnavel | 01/01/2026 | 7:50 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicableq |
| Patron, Precious Kaye | 01/01/2026 | 10:54 PM | 10:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: COACH WHYNE |
| Yap, Alleiah Kaye | 01/01/2026 | 8:00 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Patron, Precious Kaye | 01/01/2026 | 10:54 PM | 10:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Delfin, Precious Eleanor | 12/31/2025 | 10:02 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/01/2026 | 7:58 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Not applicable |
| Alsagon, Loriely Anne | 01/01/2026 | 11:33 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Rapista, Sarah Jane | 12/31/2025 | 11:15 PM | 11:24 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/1/25 Start Time End Time: 11:15 PM PM - 11:24 PM GSD Ticket Number: Issue Type: Kicked out from citrix while on break Account Number: N/A POD Number: 35 POD Letter: C VPS USED: PHX REASON: Kicked out from citrix. Needed to repull up citrix, VPN, AVAYA, and Tools. |
| Bernas, John Vincent | 01/01/2026 | 8:14 PM | 8:24 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Huenda, Gracelle Ann | 12/31/2025 | 1:52 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 01/01/2026 | 12:00 AM | 12:02 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Nuguid, John Carlo | 01/01/2026 | 8:48 PM | 8:50 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Bacas, Maxine Rose | 01/01/2026 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Deondo, Micah | 12/31/2025 | 1:52 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dangan, Jade | 01/01/2026 | 10:18 PM | 10:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Sheeva |
| Paulo, Pauline | 01/01/2026 | 8:45 PM | 8:52 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Not applicable |
| Peral Jr, Teodolfo | 01/01/2026 | 10:04 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error. |
| Olisco, Divine | 12/31/2025 | 1:52 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Ginalyn | 01/01/2026 | 11:45 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Not applicable |
| Artates, Micha Ella | 01/01/2026 | 11:40 PM | 11:52 PM | Avaya Issue - Freeze | Assisted By: COACH WHYNE |
| Altamia, Margie Ann | 01/01/2026 | 11:43 PM | 11:59 PM | Citrix Latency - Change Citrix Server | Not applicable |
| Alejandro, Crisnavel | 01/01/2026 | 11:50 PM | 12:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Peremne, Tanya Kyle | 01/01/2026 | 11:57 PM | 12:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Abajar, Allysa | 12/31/2025 | 10:00 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error. Had to restart PDA |
| Abajar, Allysa | 12/31/2025 | 6:02 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. Had to restart |
| Arellano, Bea Luz | 01/01/2026 | 11:40 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Pancho, Ednamae | 01/01/2026 | 11:57 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Olisco, Divine | 12/31/2025 | 1:52 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abajar, Allysa | 12/31/2025 | 5:49 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while on call 1629481594551025826. |
| Detorio, Mc Varry | 01/01/2026 | 11:53 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Briones, Lorrie Miles | 01/01/2026 | 11:37 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Badillo, Bernard Luis | 12/31/2025 | 1:56 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/01/2026 | 12:00 AM | 12:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/1/2026 Start Time End Time: 12:00 AM- 12:05 AM GSD Ticket Number : Issue Type: VPN Disconnected Account Number: POD Number: 35 POD Letter: G VPS USED: PHX REASON: VPN Disconnected | Kicked out from citrix, did restart citrix and need to repull up all the tools again AVAYA, PDA, VPN |
| Detanoy, Anne Nicole | 01/01/2026 | 12:00 AM | 12:07 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/25 Start Time End Time: 12:00 AM - 12:07 AM GSD Ticket Number: Issue Type: Kicked out from citrix while on Training meeting Account Number: N/A POD Number: 35 POD Letter: A VPS USED: PHX REASON: Kicked out from citrix. Needed to repull up citrix, VPN, AVAYA, and Tools. |
| Degoma, Rachel | 01/01/2026 | 12:00 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/2026 Start Time End Time: 12:00 AM- 12:10 AM GSD Ticket Number : Issue Type: Kicked out from citrix while on Training meeting Account Number: POD Number: 36 POD Letter: D VPS USED: PHX REASON: VPN Disconnected | Kicked out from Citrix twice | Restarted Citrix | Had to repull up AVAYA, PDA, and tools | AVAYA took long to open |
| Delima, John David | 12/31/2025 | 5:44 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ebacuado, Khaleen Kaye | 01/01/2026 | 12:00 AM | 12:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/25 Start Time End Time 12:00AM - 12:11 AM GSD Ticket Number: Issue Type: Kicked out from citrix while TM Account Number: N/A POD Number: 35 POD Letter: E VPS USED: PHX REASON: Kicked out from citrix while Training/ Meeting. Needed to repull up citrix, VPN, AVAYA, and Tools. |
| Oquendo, Jemart | 01/01/2026 | 12:00 AM | 12:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/2026 Start Time End Time: 12:00 AM- 12:08 AM GSD Ticket Number : Issue Type: Citrix disconnected while on Trainer Meeting Account Number: POD Number: 35 POD Letter: F VPS USED: PHX REASON: Citrix disconnected while on Trainer Meeting // need to restart everything including tools to pull up |
| Bengan, Aicyl | 12/31/2025 | 5:42 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dorado, Ricardo Jesus III | 01/01/2026 | 12:00 AM | 12:12 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/2026 Start Time End Time: 12:00 AM- 12:12 AM GSD Ticket Number : Issue Type: Kicked out from citrix while on Training meeting Account Number: POD Number: 30 POD Letter: A VPS USED: PHX REASON: VPN Disconnected | Kicked out from Citrix twice | Restarted Citrix | Had to repull up AVAYA, PDA, and tools | AVAYA took long to open |
| Borres, Jonna Jean | 01/01/2026 | 12:00 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 12/31/25 Start Time End Time: 12:00 AM- 12:14 AM GSD Ticket Number : Issue Type: Kicked out from citrix while on Training meeting Account Number: POD Number: 30 POD Letter: G VPS USED: PHX REASON: Citrix disconnected while on Training Meeting // need to restart everything including tools to pull up |
| Donguines, Dia | 01/01/2026 | 12:14 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Denali error/Citrix Disconnected While on pending break Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Borlado, Lady Mae | 01/01/2026 | 12:01 AM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 12:01 - 12:06 GSD Ticket Number : Issue Type: VPN disconnected and cx did not disconnect Account Number: 1164634955031334735 POD Number: 37 POD Letter: B VPN USED: PHX REASON: Lost audio while customer still on the line | call not disconnected / PDA error / citrix froze |
| Besa, Mary Jane | 01/01/2026 | 9:55 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Contillo, Jerome | 01/01/2026 | 9:08 PM | 9:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected| PDA error while working on the case PP-ESC-126461730073298398 |
| Besa, Mary Jane | 01/01/2026 | 10:41 PM | 10:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Begaso, Jestine Marie | 01/01/2026 | 8:53 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Ponce, Renz Kirby | 01/01/2026 | 10:31 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Kicked out of Citrix |Denali error while on ready |
| Buaron, Jera | 01/01/2026 | 10:47 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: coach Jerelyn |
| Ordines, Kent Lester | 01/01/2026 | 10:45 PM | 10:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Biclar, Andreia Sacci | 01/01/2026 | 12:00 AM | 12:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/01/2026 | 12:37 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Cadorna, Diomelyn Jane | 01/01/2026 | 11:00 PM | 11:18 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Durana, Alysa Charamae | 01/01/2026 | 10:05 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, PDA error |
| Devera, Chris Bob Jasper | 12/29/2025 | 6:42 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected while having a call. Teammate had to repull-up tools |
| Abanco, Nina May | 01/01/2026 | 12:25 PM | 12:28 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Alvero, Eleandro | 12/29/2025 | 5:46 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and disconnected. Teammate's contact was also disconnected. |
| Espineda, Janine Nicole | 01/01/2026 | 9:35 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on chat / had to restart citrix / changed of citrix / reboot PC and repulling up tools now |
| Balberona, Ryah Mae | 01/01/2026 | 9:40 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix, Need to pull up tools again |
| Bautista, Demmeth | 01/01/2026 | 10:09 PM | 10:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ( I encountered system issue while assistng the cx. I need to re pull up and file a case as I've promised to the cx. and I need to track it for a callback. |
| Antioquia, Leah Mae | 01/01/2026 | 12:41 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/2/2026 Start Time End Time: 12:41 AM- 12:49 AM GSD Ticket Number : Issue Type: PDA error afterwards, citrix froze and I was kicked out from citrix while on Async Account Number: 6067088505473020166 POD Number: 35 POD Letter: B VPS USED: PHX REASON: I was on chat but VPN got disconnected and resulted to PDA error. While replying, Citrix froze and I was kicked out from citrix. Had to restart and repull up everything again, |
| Ibanez, Anacel | 01/01/2026 | 12:24 PM | 12:37 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Ang, Princess | 01/01/2026 | 12:22 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on chat | chat disconnected | needs to restart citrix and pullup tools again |
| Salas, Ma Joyce | 01/01/2026 | 12:24 PM | 12:38 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Awayan, Andrea | 01/01/2026 | 12:42 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Altamia, Margie Ann | 01/01/2026 | 11:43 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out to Citrix while on ready, need to restart and set up my tools |
| Baldisimo, Krishna Joy | 01/01/2026 | 11:43 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while one on one, kickout from citrix, restart citrix multiple times due to PDA issue, and set up again |
| Trinidad, Angelika | 01/01/2026 | 11:04 PM | 11:16 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | repull up avaya // endorsed for cb |
| Declaro, Lalyn | 01/01/2026 | 12:35 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya |
| Torres, Maycel | 01/01/2026 | 11:01 PM | 11:27 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Avaya Freeze/Kicked Out Of Citrix/Reboot PC/Repull- Up Tools/Citrix is Loading Takes Times To Set Up Tools/While On Lunch/Training Meeting |
| Futotana, Abegaell | 01/01/2026 | 11:42 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call, VPN disconnected, had to repull up tools and restart VPN and PDA |
| Bayhon, Katrina | 01/01/2026 | 11:49 PM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked Out Of Citrix/Repull- Up Tools/Citrix is Loading Takes Times To Set Up Tools |
| Pinalba, Reybe | 01/01/2026 | 12:29 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | While waiting for a next call Citrix has been disconnected and Avaya is not working|Re-pull-up PDA and Avaya |
| Quirino, Rio Mae | 01/01/2026 | 1:02 AM | 1:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Romel John | 01/01/2026 | 12:35 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call, VPN disconnected, had to repull up tools and restart VPN and PDA |
| Declaro, Lalyn | 01/01/2026 | 12:35 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya |
| Torre, Kin Bryan | 01/01/2026 | 12:34 AM | 12:37 AM | Avaya Issue - Freeze | PDA error while waiting for a call |
| Batilaran, Frenzy Earl Sydney | 01/01/2026 | 12:44 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of citrix after break |
| Mateo, Mary Claresse | 01/01/2026 | 12:50 AM | 1:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected after break. |
| Trinidad, Gio Enrico | 01/01/2026 | 1:01 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then suddenly disconnected/ Avaya Disconnected during call |
| Villanueva, Gerlyn | 01/01/2026 | 12:15 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Dariagan, Esequela May | 01/01/2026 | 12:39 AM | 12:49 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Bantigue, Jonna Mae | 01/01/2026 | 7:56 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected contact disconnected |
| Andojar, Ma Angeline | 01/01/2026 | 12:51 AM | 1:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze/ PDA Error after Break/Kicked out of Citrix, had to repull up tools. |
| Lizada, Bea | 01/01/2026 | 12:40 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esparagoza, Shiela Mae | 01/01/2026 | 12:23 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix. |
| Santillan, Wea | 01/01/2026 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Got kicked out of Citrix | Had to set |
| Gloria, Arielle Marie | 01/01/2026 | 9:40 PM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | hift Date: January 1, 2026 Start Time: 9:40 PM End Time: 9:47 PM GSD Ticket Number : (If more than 15 minutes) Issue Type: VPN Disconnected, Citrix froze (while on call) and got kicked out after. Account Number: 5620479702130092378 POD Number: 38 POD Letter: F VPN USED: ASH REASON: VPN disconnected during the call, lost audio and got kicked out of Citrix while the call is still on going. Had been pulling up the tools but it took a while for Avaya and Citrix to load. Delivered ghost spiel and placed detailed notes. |
| Bengan, Aicyl | 12/31/2025 | 5:42 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Caingcoy, Rolly | 01/01/2026 | 10:45 PM | 10:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dariagan, Esequela May | 01/01/2026 | 8:37 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix froze (the call is still on going), hard time pulling up the Avaya |
| Buhayo, Neil | 01/01/2026 | 11:32 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumigpi, Althea | 01/01/2026 | 8:40 PM | 8:57 PM | Citrix Latency - Change Citrix Server | Couldn't login to Citrix. Need to restart PC twice and tried multiple Citrix before I was able to login successfully |
| Olisco, Divine | 12/31/2025 | 5:54 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/01/2026 | 11:52 PM | 12:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix freeze while on break, got kicked out need to set up again |
| Lizada, Bea | 01/01/2026 | 8:40 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix from while on call and waited for cx to respond || Kicked out from Citrix || Needs to pull up again the Citrix , Avaya and PDA || Set up tools, leave notes on the acct, requested for a callback and track the acct. || Having a hard time pulling up the Avaya. |
| Penano, Herlyn | 01/01/2026 | 8:38 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected, Citrix froze (the call is still on going), citrix keeps on kicking out, Took a while to pull up Avaya, |
| Alair, Amiel Alan | 01/01/2026 | 8:43 PM | 9:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix froze (the call is still on going), citrix keeps on kicking out, Took a while to pull up Avaya, |
| Pamunag, Jazzen Roi | 01/01/2026 | 8:37 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call with cx. cx doesnt want to be endorsed for a callback and wants to stay on the line because he wants to file a complaint regarding the process and he was hanged up 3x. TL Jesmark was assisting me to try to open citrix but it keeps on disconnecting and I had to restart and setup again. |
| Bacuta, Rodelyn | 01/01/2026 | 12:57 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Avaya disconnected, had a hard time in waiting for Avaya to pull up. |
| Espolong, Kim Robert | 01/01/2026 | 12:40 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/01/2026 | 12:43 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bermudes, James | 01/01/2026 | 1:06 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dela Cruz, Juhanah | 01/01/2026 | 12:47 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Franco, Doreen | 01/01/2026 | 12:35 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanong, Kelly | 01/01/2026 | 12:43 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/01/2026 | 12:35 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/01/2026 | 12:41 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capawan, Jherico | 01/01/2026 | 12:35 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/01/2026 | 11:55 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deocampo, Dennis | 01/01/2026 | 11:49 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Murillo, Vanessa | 01/01/2026 | 12:38 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Delfin, Wenjiel | 01/01/2026 | 11:00 PM | 11:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N?A |
| Ponsaran, Girlie | 01/01/2026 | 9:30 PM | 9:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cadigal, Christopher | 12/31/2025 | 10:44 PM | 10:57 PM | Citrix Latency - Change Citrix Server | Teammate needs to transfer pod due to latency |
| Tanong, Kelly | 01/01/2026 | 9:33 PM | 9:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Biclar, Andreia Sacci | 01/01/2026 | 7:29 PM | 7:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on ready. |
| Franco, Doreen | 01/01/2026 | 8:34 PM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/01/2026 | 7:51 PM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ciudadano, Michaela | 01/01/2026 | 12:26 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Cortez, Janielow | 01/01/2026 | 9:32 PM | 9:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Alair, Amiel Alan | 01/01/2026 | 1:18 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix took to long to pull up/had to restart pc . |
| Virgo, Jeniebabes | 01/01/2026 | 12:42 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix froze during cx's concern consultation and got locked out while having a call. Endorsed contact for callback, requested citrix to unlock and stamp on break. |
| Dela Cruz, Juhanah | 01/01/2026 | 8:46 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Candido, Rhea Mae | 01/01/2026 | 1:40 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze while having a chat and PDA went on error. Continue to assist cx on chat then restarted PDA |
| Dasig, Symon John | 01/01/2026 | 12:49 AM | 12:51 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Jerelyn Contemplo |
| Virgo, Jeniebabes | 01/01/2026 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experience a downtime while on call. Citrix froze, deliver ghost spiel then restarted citrix |
| Begaso, Jestine Marie | 01/02/2026 | 1:25 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Jerelyn Contemplo |
| Basas, Gerlyn | 01/01/2026 | 1:43 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tm experienced a automatic call disconnection. Restarted VPN and Avaya |
| Teodosio, Angelica | 01/01/2026 | 1:47 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze while on ready. Restarted citrix and stamp on ready. |
| Ayuda, Ma Victoria | 12/29/2025 | 5:48 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate was kicked out from citrix after citrix was froze. PDA went into error. Affected account: 2198795888426416565 |
| Besa, Mary Jane | 01/01/2026 | 1:56 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Magluyan, Grace Alondra Joy | 12/29/2025 | 7:50 AM | 7:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's vpn and avaya was disconnected. |
| Calizo, Jason Bengon | 01/01/2026 | 12:52 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | System Issue Citrix disconnected while on Break / had to relogin to citrix |
| Duabe, Danica Faye | 01/01/2026 | 1:46 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM experienced a citrix froze while on ready. Restarted VPN, AVAYA,PDA |
| Abanco, Nina May | 01/01/2026 | 2:17 AM | 2:19 AM | Avaya Issue - Freeze | NA |
| Adodoli, Karl Howen | 12/30/2025 | 11:16 PM | 11:22 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix was froze. The AVAYA and VPN was disconnected. Account number: *1320176698337040239 |
| Francisco, April Rose | 01/01/2026 | 12:50 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out on Citrix /PDA error while working on a case. Worked on my first before restarting my PDA |
| Vista, Bernie | 01/01/2026 | 1:40 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix kick froze while on ready and got kicked out. Restarted VPN, AVAYA and PDA. |
| Casimero, Ma Jonaville | 01/01/2026 | 1:48 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Contillo, Jerome | 01/01/2026 | 12:08 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error while working on the case PP-ESC-126467914826205585 |
| Cadorna, Diomelyn Jane | 01/01/2026 | 2:26 AM | 2:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Devibar, Juselle Rey | 12/30/2025 | 12:32 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze for a long time took time to pull avaya. Teammate needed to repull-up her tools. Affected account: *2067036421041576124 |
| Trinidad, Angelika | 01/01/2026 | 1:04 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | got kicked out in citrix need to repull up |
| Aman, Justine Carl | 01/01/2026 | 1:49 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login Citrix as it was disconnected. |
| Discutido, Karen Grace | 01/01/2026 | 1:47 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a PDA error while on chat . Continue to assist cx then restarted PDA. |
| Longga, Clarise | 01/01/2026 | 1:40 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced citrix froze and PDA error out while on call. Continue assisting cx then restarted PDA. |
| Discutido, Karen Grace | 01/01/2026 | 2:10 AM | 2:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tm received a chat, account pulled up on spark but not showing on UMC. Restarted VPN and PDA |
| Azarraga V, Joselito | 01/01/2026 | 1:35 AM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist to stamp on right away. |
| Lariza, Angelica | 01/01/2026 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Restarted VPN, AVAYA and PDA. |
| Begaso, Jestine Marie | 01/01/2026 | 8:53 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | teammate experience citrix froze while on call then the citrix unfroze however the cx is not responding on the other line and the call was disconnected. Assisted By: Coach Jerelyn Contemplo |
| Dasig, Symon John | 01/01/2026 | 8:49 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | When there is a transferred call to TM, the Citrix froze, TM haven't validated the account yet. TM waited for a minute for the Citrix to unfroze itself so that the call can continue, but it still frozen. TM then was kicked out in Citrix and TM tried to go back to the Citrix but unable to do. TM had to repull up everything. Assisted By: Coach Jerelyn |
| Raynaldo, Patricia Joanna | 12/31/2025 | 1:55 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out, PDA error after lunch |
| Ballonado, Nilrose Joy | 12/31/2025 | 2:18 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Matillano, Mary Grace | 12/31/2025 | 2:46 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze || PDA error |
| Alegre, Rhea May | 12/31/2025 | 1:55 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Caldea, Anne Emirald | 01/01/2026 | 11:50 PM | 11:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected while on chat with cx |
| Claro, Maria Nel | 12/31/2025 | 4:11 AM | 4:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Claro, Maria Nel | 12/31/2025 | 6:20 AM | 6:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix stopped responding |
| Ebuna, Ckim Wesley | 01/01/2026 | 2:34 AM | 2:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Peral Jr, Teodolfo | 01/01/2026 | 2:06 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error. |
| Graciadas, John Wilbert | 12/30/2025 | 12:28 AM | 12:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | AVAYA error while on break. |
| Begas, Rizza Mae | 01/01/2026 | 1:40 PM | 1:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced citrix froze while on chat. Continue to assist cx then restarted citrix |
| Mercado, Rozeth | 01/01/2026 | 1:55 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced citrix logged after lunch. Restarted citrix, pulled up tools then stamp on ready |
| Nedula, Cleo Mariz | 01/31/2026 | 9:30 AM | 9:34 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tindog, Laiza Mae | 01/01/2026 | 12:35 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Generale, Lieza | 01/01/2026 | 12:30 AM | 12:32 AM | Avaya Issue - Freeze | N/A |
| Iguin, Harlyn Mae | 01/01/2026 | 12:46 AM | 12:51 AM | Avaya Issue - Freeze | Citrix Froze and PDA error while waiting for call |
| Flotildes, Realyn | 01/01/2026 | 12:30 AM | 12:39 AM | Citrix Latency - Change Citrix Server | Tm was not able to go on ready on time due to latency and applications not pulling up. Changed citrix server. |
| Flotildes, Realyn | 12/23/2025 | 7:31 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced a citrix logged out while on lunch. Restarted citrix but applications were not pulling up. Changed citrix server. |
| Magbanua, Ailyn | 01/01/2026 | 2:57 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, call disconnected |
| Tambong, Levi | 12/29/2025 | 5:48 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | TM experienced an Avaya freeze. Restarted VPN ,AVAYA ,PDA |
| Tondo, Joshua | 01/01/2026 | 11:58 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call | Restart tools. |
| Floro, Claire Jacynth | 01/01/2026 | 12:09 AM | 12:11 AM | No Audio - PDA/ other tools still functional | No audio before call ended/ intent resolved |
| Olisco, Francis John | 01/01/2026 | 12:12 AM | 12:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on Ready | Need to set up tools again |
| Deslate, Krezzel | 01/01/2026 | 1:39 AM | 1:46 AM | Avaya Issue - Freeze | Ctrix froze while on ready |
| Rance, Clem | 01/01/2026 | 1:35 AM | 1:49 AM | Avaya Issue - Freeze | System Freeze | Kickout from Citrix | Restart all tools. |
| Floro, Claire Jacynth | 01/01/2026 | 1:45 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call/ contact not disconnected/ resolved |
| Acejo, Aljune Mike | 01/01/2026 | 1:51 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze & PDA error while on call/ contact not disconnected/ resolved |
| Bandellon, Razel Ann | 01/01/2026 | 2:40 AM | 2:48 AM | Avaya Issue - Freeze | PDA Error while on break, Avaya got disconnected and need to pull up again as I tried to dial it provided me an error message "Please dial a number" need to quit and restart |
| Lingco, Rollene | 01/01/2026 | 1:55 AM | 2:05 AM | Avaya Issue - Freeze | citrix disconnected while on ready | need to restart citrix and pull up tools |
| Tulale, Mae Con | 12/31/2025 | 9:46 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 12/31/2025 Start Time End Time: 09:46am - 10:05am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, citrix disconnected and set up again Account Number: 1205266216062914460 Pod Number/Letter: 15 - B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Ocumas, Christine | 01/01/2026 | 1:28 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diaz, Jessirie | 01/01/2026 | 1:35 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tindog, Laiza Mae | 01/01/2026 | 1:38 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Begona, Maricar | 01/01/2026 | 2:34 AM | 2:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avaya delayedd to pull up, restarted vpn |
| Generale, Lieza | 01/01/2026 | 2:45 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Espinosa Jr, Mervin | 12/24/2025 | 1:04 AM | 1:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate's AVAYA went into error after break |
| Villanueva, Gerlyn | 01/01/2026 | 4:17 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Basas, Gerlyn | 01/01/2026 | 4:17 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Espinosa Jr, Mervin | 12/30/2025 | 1:46 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze, VPN was disconnected also the AVAYA. Account number: er: 4827324386863581272 |
| Esparagoza, Shiela Mae | 01/01/2026 | 4:20 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | TM experienced a citrix froze and eventually got kicked out. Continue to assist cx until no audio. Restarted citrix but can't log in right away. Changed citrix server and stamp on ready. |
| Taladtad, Jelly Ann | 01/01/2026 | 1:55 PM | 1:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error/ call not disconnected |
| Ayuda, Ma Victoria | 12/30/2025 | 11:44 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and VPN was disconnected still on call. No audio |
| Capurcos, Joan | 01/01/2026 | 2:09 PM | 2:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and denali error / citrix kick out restart |
| Parohinog, Reynan | 12/30/2025 | 11:41 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected while having call but there was an audio issue. |
| Aniero, Mark Anthony | 01/01/2026 | 2:57 AM | 3:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | Citrix got disconnected | Need to pull out all of my tools |
| Tondo, Joshua | 01/01/2026 | 4:05 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error | Citrix got disconnected | Need to pull out all of my tools |
| Zante, Chim Neo | 01/01/2026 | 4:16 AM | 4:23 AM | Avaya Issue - Freeze | PDA error while on avail |
| Olisco, Francis John | 01/01/2026 | 4:07 AM | 4:20 AM | Avaya Issue - Freeze | Citrix Disconnected while on Ready | Need to set up tools again |
| Delos Santos, Hubert Clifford | 01/01/2026 | 4:05 PM | 4:15 PM | Avaya Issue - Freeze | *Avaya freeze PDAA/Denali error while on call ongoing |
| Montalban, Lorebe | 12/30/2025 | 2:21 AM | 2:25 AM | Avaya Issue - Freeze | Teammate's AVAYA went into error which AVAYA also take time to pull it up |
| Arcano, Anjenette | 01/01/2026 | 12:29 AM | 12:39 PM | Citrix Latency - Change Citrix Server | can't login to citrix, it has another user logged in |
| Oloroso, Mark Bryan | 01/01/2026 | 4:41 AM | 4:45 AM | Avaya Issue - Freeze | Citrix froze |
| Espejo, Renalyn | 01/01/2026 | 4:51 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Marcelo, Johoney | 01/01/2026 | 3:46 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on the call| No audio| call got disconnected |
| Duran, Louella | 01/01/2026 | 3:41 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error the call got disconnected |
| Marcelo, Johoney | 01/01/2026 | 4:17 AM | 4:19 AM | Avaya Issue - Freeze | PDA ERROr while waiting for the next cal |
| Santos, Raquel | 01/01/2026 | 4:31 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on the call(cx is currently changing his password and cx drop the call) |
| Torre, Kin Bryan | 01/01/2026 | 4:34 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected contact not disconnected |
| Iguin, Harlyn Mae | 01/01/2026 | 5:33 AM | 5:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out to citrix after lunch |
| Ledesma, John Patrick | 01/01/2026 | 3:30 AM | 3:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the TM to sign out then sign in the avaya and log out and ready the PDA. |
| Magluyan, Grace Alondra Joy | 12/30/2025 | 12:57 AM | 1:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected, Avaya disconnected |
| Aurelio, Jen Rose | 01/01/2026 | 5:39 AM | 5:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ambay, Anne Nicole | 01/01/2026 | 5:34 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Deslate, Krezzel | 01/01/2026 | 5:38 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call- call disconnected |
| Alcos, Jenny | 01/01/2026 | 3:51 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error// avaya issue while on chat |
| Formelos, Diana Joy | 01/01/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Obafial, Christian Jay | 01/01/2026 | 5:34 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Legaspi, Li Gorton | 01/01/2026 | 5:39 AM | 5:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Doroteo, Jargelyn | 01/01/2026 | 4:07 AM | 5:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Olivas, Johanna | 01/01/2026 | 5:43 AM | 5:52 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Zapico, Rosario | 01/01/2026 | 5:34 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Diaz, Frenmar | 01/01/2026 | 5:50 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Mayo, Emie Rose | 01/01/2026 | 5:38 AM | 5:50 AM | Avaya Issue - Freeze | Citrix Disconnected while on Ready | Need to set up tools again |
| Opina, Angelica | 12/31/2025 | 2:00 PM | 2:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Estialbo, Rochilyn Joy | 01/01/2026 | 5:35 AM | 5:53 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Cabugao, Peter Kent | 12/31/2025 | 2:03 PM | 2:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA/Denali error while on lunch |
| Rance, Clem | 01/01/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Dumali, Marjorie | 12/31/2025 | 2:13 PM | 2:18 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA/Denali error while on lunch |
| Baranda, Patricia Ann | 01/01/2026 | 10:14 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Azarcon, Renalyn | 12/31/2025 | 2:11 PM | 2:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA/Denali disconnected while on lunch |
| Baranda, Patricia Ann | 01/01/2026 | 2:14 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out on citrix and PDA Error |
| Floro, Claire Jacynth | 01/01/2026 | 5:35 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| CabalQuinto, Shayne | 12/31/2025 | 4:25 PM | 4:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Acejo, Aljune Mike | 01/01/2026 | 5:51 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze & Pkick out while on call/ contact not disconnected/not resolved |
| Lingco, Rollene | 01/01/2026 | 5:54 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call |
| Teodosio, Jean | 12/31/2025 | 4:28 PM | 4:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA/Denali error while on call |
| Quinton, Quenne | 01/01/2026 | 5:56 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call / Had to repull-up all tools |
| Aniero, Mark Anthony | 01/01/2026 | 5:54 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call | Call got disconnected | Citrix got disconnected | Need to pull out all of my tools |
| Baguioro, Chybelle | 01/01/2026 | 7:47 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA or denali error |
| Dela Cruz, Dongie | 01/01/2026 | 6:13 AM | 6:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked by citrix while on lunch// hard restart need to reset up// |
| Condino, Melissa | 01/01/2026 | 8:45 AM | 8:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat |
| Arconada, Eva | 01/01/2026 | 4:40 AM | 4:45 AM | Avaya Issue - Freeze | NA |
| Tupaz, Krisha Faye | 01/01/2026 | 9:48 AM | 9:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. |
| Pagsuguiron, Rachel | 01/01/2026 | 11:00 PM | 11:09 PM | Avaya Issue - Freeze | n/a |
| Almasol, Shaira Rose | 01/01/2026 | 11:30 PM | 11:37 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sanchez, Mary Zhaineth | 01/01/2026 | 10:39 AM | 10:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Need to finish chat first. |
| Arboleda Jr, Arnel | 01/01/2026 | 12:19 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nepomuceno, Shenie | 01/01/2026 | 12:22 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Macaculop, Chona | 01/01/2026 | 12:25 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Gazer, Rodel | 01/01/2026 | 1:57 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 01/01/2026 | 2:40 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esporma, Hannah Mae | 01/01/2026 | 2:35 AM | 2:43 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tacud, Claira Mae | 01/02/2026 | 6:25 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Adodoli, Karl Howen | 12/30/2025 | 3:16 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Citrix, VPN and Avaya was disconnected. |
| Sanchez, Mary Zhaineth | 01/02/2026 | 6:40 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Tanuyan, Zephamor Borrish | 01/01/2026 | 3:00 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Baulos, Bill Austin | 01/02/2026 | 6:41 AM | 6:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Almasol, Shaira Rose | 01/01/2026 | 3:27 AM | 3:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alvero, Eleandro | 12/30/2025 | 1:46 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected |
| Cartujano, David | 01/01/2026 | 3:29 AM | 3:36 AM | Citrix Froze - CONTACTS DISCONNECTED | 5330484636821291556 |
| Dalumpines, Athea Trisha | 12/30/2025 | 10:00 PM | 11:21 PM | Citrix Issue - Sitewide Downtime | The teammate can't log in to citrix. Denali took too long to be pulled up. Google Chrome and Teams is not responding. Agent had to try various VPN but still can't log in to citrix. Did hard restart the station but still can't pull up tools even with assistance of officers and a TL Shella. Ticket number: IMS0828539 |
| Dizon, Arnel | 01/01/2026 | 4:22 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bisnar, Ma Lucevie | 12/31/2025 | 4:33 AM | 4:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Rescate, Paul Jensen | 01/01/2026 | 4:41 AM | 4:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Rescate, Paul Jensen | 12/29/2025 | 1:39 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced citrix froze and got kicked out while on call. Deliver ghost spiel and restarted citrix |
| Nepomuceno, Shenie | 01/01/2026 | 4:31 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Magluyan, Grace Alondra Joy | 12/30/2025 | 3:24 AM | 3:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN disconnected, Avaya disconnected, Citrix disconnected while on break. Ticket number: IMS0828539 |
| Macaculop, Chona | 01/01/2026 | 4:26 AM | 4:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Rizalde, Marylyn | 01/01/2026 | 10:15 PM | 10:20 PM | Avaya Issue - Freeze | Avaya freeze and PDA error |
| Ballonado, Nilrose Joy | 01/01/2026 | 10:18 PM | 10:20 PM | Avaya Issue - Freeze | Avaya froze, pda error |
| Almasol, Shaira Rose | 01/01/2026 | 6:00 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Alegre, Rhea May | 01/01/2026 | 10:18 PM | 10:20 PM | Avaya Issue - Freeze | Avaya froze, pda error |
| Gazer, Rodel | 01/01/2026 | 5:58 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Calsena, April Dexter | 01/01/2026 | 6:34 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n/a |
| Alegre, Rhea May | 01/01/2026 | 10:31 PM | 10:33 PM | Avaya Issue - Freeze | PDA error |
| Esporma, Hannah Mae | 01/01/2026 | 6:37 AM | 6:46 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Raynaldo, Patricia Joanna | 01/01/2026 | 10:55 PM | 10:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, Avaya disconnected |
| Cartujano, David | 01/01/2026 | 6:47 AM | 6:49 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 01/01/2026 | 6:48 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Devibar, Juselle Rey | 12/30/2025 | 10:00 PM | 11:03 PM | Citrix Issue - Sitewide Downtime | Teammate can't log in to citrix. Denali took too long to be pulled up. Google Chrome and Teams is not responding. Teammate had to try various VPN but still can't log in to citrix. Ticket number: IMS0828539 |
| Tanuyan, Zephamor Borrish | 01/01/2026 | 6:41 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Raynaldo, Patricia Joanna | 01/01/2026 | 11:53 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out |
| Dorado, Honey Mae | 01/01/2026 | 1:13 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, Avaya disconnected |
| Matillano, Mary Grace | 01/01/2026 | 1:39 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze || PDA error |
| Pagsuguiron, Rachel | 01/01/2026 | 6:51 AM | 6:32 AM | Avaya Issue - Freeze | n/a |
| Miranda, Kyle Heaven | 01/01/2026 | 1:55 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call disconnected |
| Beluso, Jhenice | 01/01/2026 | 6:34 AM | 6:39 AM | Avaya Issue - Freeze | Kicked by citrix | had to reset |
| Bandellon, Razel Ann | 01/01/2026 | 6:51 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze cx still on the line - citrix got disconnected and initiated a ghost spiel when cx was no longer responding - call got disconnected after. |
| Alegre, Rhea May | 01/01/2026 | 2:22 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout of Citrix while on call |
| Juarez, Andrei | 01/01/2026 | 6:50 AM | 6:56 AM | Citrix Latency - Change Citrix Server | PC reboot due to extreme latency while on call. Tools are not loading and PDA denali doesn't have the transfer option. Account is taking too long to show up in Spark so TM was advised to reboot PC after assisting CX. |
| Ballonado, Nilrose Joy | 01/01/2026 | 2:20 AM | 2:26 AM | Avaya Issue - Freeze | Citrix froze & was kicked out |
| Javier, Channa | 01/01/2026 | 2:54 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while waiting for cx to create new PayPal Account. |
| Juarez, Andrei | 01/01/2026 | 6:12 AM | 6:30 AM | Citrix Latency - Change Citrix Server | Kicked out of Citrix while on lunch. TM restarted Avaya and had trouble pulling up PDA denali and other tools due to severe latency that took TM almost 20 minutes to do. |
| Atiga, Jessa | 01/01/2026 | 3:34 AM | 3:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and unresponsive |
| Julian, Kristine Rose | 01/01/2026 | 6:55 AM | 7:09 AM | Citrix Latency - Change Citrix Server | Citrix froze, kicked out of citrix, hard reset// had issue pulling up citrix |
| Raynaldo, Patricia Joanna | 01/01/2026 | 3:53 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Raynaldo, Patricia Joanna | 01/01/2026 | 3:53 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Arrobang, Juliena Rose | 01/01/2026 | 1:56 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix error. assisting the customer while in call |
| Abajar, Allysa | 01/01/2026 | 4:33 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. |
| Ariaga, Trixie | 01/01/2026 | 5:38 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | trix froze | call disconnected |
| Villorente, Aira Khrystine | 01/01/2026 | 1:55 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA Error while on call and the call disconnected |
| Villorente, Aira Khrystine | 01/01/2026 | 5:36 AM | 5:43 AM | Avaya Issue - Freeze | Citrix froze | Citrix disconnected while on call |
| Procalla, Vincent Albert | 01/01/2026 | 5:50 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error, Automatic Error CX got Dropped |
| Cadigal, Christopher | 01/01/2026 | 12:55 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call |
| Liganzon, John Loren | 01/01/2026 | 5:35 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA disconnected |
| Peral Jr, Teodolfo | 01/01/2026 | 2:06 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Oloroso, Mark Bryan | 01/01/2026 | 7:44 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Error in PDA. |
| Alcos, Jenny | 01/01/2026 | 7:48 PM | 7:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix logged out//pda error// avaya issue while on chat// chat disconnected |
| Castro, Nyl John | 01/01/2026 | 5:36 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | KIcked out from citrix while cx is on the line. Cx was on hold for 1 min but she disconnected the call. |
| Dela Torre, Ivan Kyle | 01/01/2026 | 12:30 AM | 12:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya not responsive (entered prod before 12:15 |
| Bondoc, John Karl Ric | 01/01/2026 | 4:11 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Unable to click anything inside Citrix. can't hear the customer in the other line. Disconnected the VPN and re-pullup Avaya and VPN |
| Francisco, Nikka Patricia | 01/01/2026 | 12:42 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze Cx is not responding initiated ghost spiel. Cx account not validated yet |
| Diaz, Jessirie | 01/01/2026 | 5:57 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Briones, Andrea Mean | 01/01/2026 | 1:34 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze unable to hear cx |
| Tindog, Laiza Mae | 01/01/2026 | 6:01 AM | 6:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ocumas, Christine | 01/01/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celino, Ar Brian | 01/01/2026 | 1:41 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Denali error while waiting for next call |
| Bordan, Jon Bonjam | 01/01/2026 | 7:53 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out / call not disconnected / |
| Generale, Lieza | 01/01/2026 | 7:30 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Salgado, Bryan Steven | 01/01/2026 | 1:41 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze & was kicked out PDA error No calls |
| Dela Cruz, Mary Joy | 01/01/2026 | 4:13 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Denali error/ |
| Nedula, Cleo Mariz | 01/01/2026 | 8:15 AM | 8:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Catalan, Jowelyn | 01/01/2026 | 7:55 PM | 7:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze |
| Bondoc, John Karl Ric | 01/01/2026 | 8:12 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rosas, Shainne Lou | 01/01/2026 | 8:15 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Empeno, Alleah Camille | 01/01/2026 | 7:51 AM | 8:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Valenzuela, Keziah Mae | 01/01/2026 | 7:58 AM | 8:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected/PDA Disconnected/Chat disconnected |
| Hermosisima, Zacharie James | 01/01/2026 | 5:11 AM | 5:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call| restarted PDA |
| Cordova, Jayvin | 01/01/2026 | 8:02 AM | 8:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA |
| Mendoza, Ivie | 01/01/2026 | 6:51 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze // Citrix logged out // Call not disconnected |
| Espejo, Renalyn | 01/01/2026 | 8:20 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected |
| Basas, Kirk Michael | 01/01/2026 | 8:23 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix / cx no audio / ghost spiel / need to pull up tools again |
| Delos Santos, Hubert Clifford | 01/01/2026 | 6:21 AM | 6:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after brk, denali took long to install. |
| Hiloma, Ronalie | 01/01/2026 | 8:11 AM | 8:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error after brk, citrix took long to pull up |
| Arcano, Anjenette | 01/01/2026 | 8:30 AM | 8:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnected |
| Olmo, Lei Franzie Aira | 01/01/2026 | 8:22 AM | 8:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | all tools disconnected |
| Doroteo, Jargelyn | 01/01/2026 | 8:41 AM | 8:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Garbo, Maru | 01/01/2026 | 8:20 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected, citrix took long to load, delivered ghost spiel. |
| Flotildes, Realyn | 01/02/2026 | 12:30 AM | 12:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/01/2026 Start Time End Time: 12:30 AM - 12:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Denali won't open. tools loading Account Number: N/A Pod Number/Letter: 120 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Marcelino, Joselle | 01/01/2026 | 12:33 AM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 12:33 AM - 12:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze. Contact not disconnected but cannot hear any response from the cx's end after Account Number: 1576174597497576533 Pod Number/Letter: 19-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: |
| Flotildes, Realyn | 01/01/2026 | 12:30 AM | 12:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resending with correct date Shift Date: 01/01/2026 Start Time End Time: 12:30 AM - 12:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Denali won't open. tools loading Account Number: N/A Pod Number/Letter: 120 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Magdaluyo, Claire Mae | 01/01/2026 | 5:48 AM | 6:01 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/1/2026 Start Time End Time: 5:48 AM 6:01 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on break need to re set up tools again Account Number: No Cx got disconnected Pod Number/Letter: 20/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 01/01/2026 | 12:42 AM | 12:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 1, 2026 Start Time | End Time: 12:42 AM – 12:56 AM Issue Type: citrix froze cannot hear customer and citrix was disconnected had to reset up once again. Account Number: 6079809466063028881 Pod Number/Letter: 19-D Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 01/01/2026 | 1:37 AM | 1:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Start Time | End Time: 01:37 AM 01:38 AM Issue Type: Citrix froze while on call after Citrix resumed the CX is no longer responding stated ghost spiel drop call request CB. Account Number: 2086853842154538598 Pod Number/Letter: 20/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/01/2026 | 3:37 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 3:37 am AM - 3:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze call disconnected Account Number: 1910727707304500103 Pod Number/Letter: 19-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 01/01/2026 | 1:53 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 1:53 AM - 2:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I have to restart and set up my tools again. Account Number: 5582656237037227411 Pod Number/Letter: 20/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 01/01/2026 | 4:19 AM | 4:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 12/31/2025 Start Time End Time: 04:19am - 04:23am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, PDA error Account Number: Pod Number/Letter: 20 - E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magallanes, Dylan Matthew | 01/01/2026 | 4:17 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/1/2025 Start Time End Time: 4:17:52 AM-4:29:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: none. in avail status Pod Number/Letter: 20-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 01/01/2026 | 4:37 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 4:37 AM - 4:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Avaya error no contacts disconnected. Account Number: Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/01/2026 | 4:47 AM | 4:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 04:47-04:56 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, citrix disconnected, set up again Account Number: 1572166884616397840 / endorse for CB Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/01/2026 | 7:44 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/1/2026 Start Time End Time: 7:44 AM- 7:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on lunch Account Number: None Pod Number/Letter: 19-b Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 01/01/2026 | 8:22 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1-JAN-2026 Start Time | End Time: 8:22 AM | 8:36 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio Account Number: 1852146626535449511 Pod Number/Letter: 20-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 01/01/2026 | 8:29 AM | 8:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/1/2025 Start Time End Time: 8:29:26 AM-8:41:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: none. in avail status Pod Number/Letter: 20-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/01/2026 | 4:18 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 4:18 AM -5;00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout. call was not disconnected. set up toolds again after the call disconnected. Account Number: 1181281508787496877 Pod Number/Letter: 20 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL john and Coach TK |
| Denosta, Marrianne | 01/01/2026 | 8:38 AM | 9:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 08:38 AM - 09:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, citrix disconnected, restart and need to set up all tools Account Number: 1785467688786786244/ endorse for CB Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/01/2026 | 8:10 AM | 9:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 8;10 AM - 9;18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout. call was not disconnected. set up tools again after the call disconnected. almost 1hr on the call. Account Number: 5608704329361874824 Pod Number/Letter: 20 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allan |
| Tulale, Mae Con | 01/01/2026 | 8:42 AM | 9:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 08:42 - 09:03 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, citrix disconnected, set up again Account Number: 4815356700718239275/ endorse for CB Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 01/01/2026 | 3:44 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 1, 2026 Start Time | End Time: 3:44 AM-3:58 AM Issue Type: chat got disconnected and was kicked out by citrix . Account Number: 1682629855431315534 Pod Number/Letter: 19-D Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Delos Santos, Hubert Clifford | 01/01/2026 | 8:41 AM | 8:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Change station |
| Samino, Anthony Josh | 01/01/2026 | 6:04 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 6:04 AM- 6:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on break need to re set up tools again while on break Account Number: No Cx got disconnected Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 01/01/2026 | 5:53 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 5:53 AM - 6:22 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I have to restart and set up my tools again. Account Number: 5582656237037227411 Pod Number/Letter: 20/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 01/01/2026 | 9:40 AM | 9:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 9:40 AM 9:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call/Cx not responding after system resumed stated ghost spiel drop call Account Number: No account was pulled up Pod Number/Letter: 20 - G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 01/01/2026 | 9:49 AM | 10:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2025 Start Time End Time: 9:49AM-10:03AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): After spark was not responding, I encountered latency and system issue while on call. Account Number: 6084907244285517085 Pod Number/Letter: 18-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelino, Joselle | 01/01/2026 | 9:56 AM | 10:04 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/1/2026 Start Time End Time: 09:56- 10:04 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix, no account pulled up and cannot hear any from the cx's end. I have to restart and set up my tools again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 01/01/2026 | 9:58 AM | 10:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2026 Start Time End Time: 9:58 AM - 10:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I have to restart and set up my tools again. Account Number: 5347602661258824239 Pod Number/Letter: 20/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/01/2026 | 4:18 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 4:18 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and logout while on call. Call was not disconnected. assisted cx and set up tools after call. Account Number: 1181281508787496877A Pod Number/Letter: 20 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL john and Coach TK EID: 430580 - rflotildes |
| Marcelino, Joselle | 01/01/2026 | 4:40 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 4:40 AM - 4:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Avaya error (it takes sometime to display) , contacts disconnected Account Number: 1960724490310764288 Pod Number/Letter: 19-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Condino, Melissa | 01/02/2026 | 9:55 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call |
| Olanga, Jolimae | 01/01/2026 | 4:26 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/1/2025 Start Time End Time: 4:26 AM- 4:48AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, got kicked out. Need to setup and pull up tools. Account Number: 6093755893382671678 Pod Number/Letter: 18-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/01/2026 | 2:04 AM | 2:53 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/1/2026 Start Time End Time: 2:04 AM - 2:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on training meeting Account Number: none Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Opina, Angelica | 01/02/2026 | 9:49 AM | 9:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA disconnected. Call not disconnected. |
| Alayon, Joeven | 01/02/2026 | 10:08 AM | 10:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Contact not disconnected. |
| Denosta, Marrianne | 01/01/2026 | 12:45 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 12:45 AM - 1:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze. Citrix disconnected |Contact disconnected. Needs to restart and pull up all tools Account Number: 2258778999755026012 Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/01/2026 | 12:39 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/01/2026 Start Time End Time: 12:39 AM - 12:59 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, citrix disconnected, set up again Account Number: 1298439039438179918 Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Baguioro, Chybelle | 01/01/2026 | 12:35 PM | 12:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 3rd floor. |
| Alayon, Joeven | 01/01/2026 | 12:30 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | transfer from 5th floor to 3rd floor. Need to pull up tools again. |
| Baulos, Bill Austin | 01/02/2026 | 10:44 AM | 10:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Sanchez, Mary Zhaineth | 01/02/2026 | 10:41 AM | 10:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat. Chat not disconnected. Need to finish chat before restarted PDA. |
| Mina, Mariel | 01/02/2026 | 11:30 AM | 11:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA disconnected |
| Mina, Mariel | 01/02/2026 | 12:20 PM | 12:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | changing stations from the 5th floor to the 3rd floor. Changed the PC three times as PDA/Denali was not loading. |
| Teodosio, Jean | 01/02/2026 | 11:29 AM | 11:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| CabalQuinto, Shayne | 01/02/2026 | 11:29 AM | 11:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Bautista, Rochell | 01/02/2026 | 11:55 AM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out to citrix and call not disconnected. Need to restart. |
| Alayon, Joeven | 01/02/2026 | 12:16 PM | 12:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Baguioro, Chybelle | 01/01/2026 | 11:38 AM | 11:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Contact not disconnected |
| Cabugao, Peter Kent | 12/31/2025 | 10:00 AM | 10:01 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Opina, Angelica | 12/31/2025 | 9:49 AM | 10:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA disconnected |
| Alcazaren, Marivie | 12/31/2025 | 10:00 AM | 10:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Sanchez, Mary Zhaineth | 01/01/2026 | 10:39 AM | 10:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and contact not disconnected. |
| Upod, Nina Marie | 01/01/2026 | 2:26 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until she goes on logout. |
| Bautista, Demmeth | 01/01/2026 | 12:15 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he goes on ready |
| Barrera, Kate Angeline | 01/01/2026 | 12:14 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until she goes on ready |
| Durana, Alysa Charamae | 01/02/2026 | 4:00 PM | 4:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate cannot login to citrix, assisted the teammate until she goes on ready. |
| Barrera, Kate Angeline | 01/02/2026 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he goes on ready |
| Gregorio, Jester | 01/02/2026 | 4:22 PM | 4:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Kate Angeline | 01/02/2026 | 4:27 PM | 4:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ofalla, Louis Kenneth | 01/02/2026 | 4:20 PM | 4:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected |
| Rubio, Mary Ann | 01/02/2026 | 5:00 PM | 5:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out while waiting for 5PM to stamp on ready. Had to restart citrix and VPN and AVAYA. |
| Baldisimo, Krishna Joy | 01/02/2026 | 6:00 PM | 6:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch, kickout from citrix, restart citrix multiple times due to PDA issue, and set up again |
| Altamia, Margie Ann | 01/02/2026 | 4:26 PM | 4:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | need to restart citrix since I cannot transfer the call. Endorsed the call to T LHerbert |
| Declaro, Lalyn | 01/02/2026 | 4:00 PM | 4:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Can't log in to Citrix and Avaya issue |
| Besa, Josh Rainer | 01/02/2026 | 4:00 PM | 4:06 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Avaya error |
| Bayhon, Katrina | 01/02/2026 | 4:00 PM | 4:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Had a hard time loggin in to Citrix, Takes time to pull up my tools |
| Villarosa, Gerry | 01/02/2026 | 4:00 PM | 4:06 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error | Restart Avaya and PDA |
| Pinalba, Reybe | 01/02/2026 | 4:00 PM | 4:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Need to Re-pull up Avaya and PDA |
| Trinidad, Angelika | 01/02/2026 | 5:09 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Alsagon, Loriely Anne | 01/02/2026 | 4:11 PM | 4:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Futotana, Abegaell | 01/02/2026 | 4:00 PM | 4:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Need to Re-pull up Avaya and PDA |
| Declaro, Lalyn | 01/02/2026 | 4:44 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Avaya disconnected/ PDA error/ need to restart Avaya |
| Lagumbay, Daniela Marie | 01/02/2026 | 5:05 PM | 5:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA Error |
| Mateo, Mary Claresse | 01/02/2026 | 4:52 PM | 5:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and avaya froze. Re pull-up all the tools. |
| Trinidad, Angelika | 01/02/2026 | 5:09 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze // repull up avaya it tkaes to for avaya to load up |
| Ponce, Renz Kirby | 01/02/2026 | 6:32 PM | 7:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126378235909038120| stamped to pending logout| re started PDA Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Cabuslay, Ma Richelle | 01/02/2026 | 4:02 PM | 4:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |PDA went to error | Kick out from Citrix | Needed to repull up my tools again. |
| Gloria, Arielle Marie | 01/02/2026 | 5:43 PM | 5:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 01/02/2026 | 4:02 PM | 4:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 01/02/2026 | 7:20 PM | 7:22 PM | Avaya Issue - Freeze | N/A |
| Trinidad, Angelika | 01/02/2026 | 7:07 PM | 7:17 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA repull up // repull up avaya it tkaes to for avaya to load up |
| Batilaran, Frenzy Earl Sydney | 01/02/2026 | 7:33 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Cx is inquiring about her pay in 3 wherein she filed a dispute around november and got a refund. but she received the item around christmas season. She told that she received an email that her payment for the pay in 3 is over due and wants to know about it. I was explaining to her about the reversal of refund of paypal but there was no audio already |
| Trinidad, Gio Enrico | 01/02/2026 | 7:45 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA Error |
| Bayhon, Katrina | 01/02/2026 | 7:45 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA Error |
| Bayhon, Katrina | 01/02/2026 | 7:40 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and avaya froze. Kicked out of Citrix. Re pull-up all the tools. |
| Degoma, Rachel | 01/02/2026 | 7:57 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lagumbay, Daniela Marie | 01/02/2026 | 7:28 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya logged out, unable to hear cx. had to log in again but still unable to hear cx |
| Ibanez, Daniell | 01/02/2026 | 7:52 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/02/2026 | 7:52 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Villarosa, Gerry | 01/02/2026 | 7:45 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix | Call not disconnected | Endorsed for a callback | Avaya disconnected | Restart VPN, Avaya and repull up all my tools. |
| Donguines, Dia | 01/01/2026 | 7:10 PM | 7:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Dia Donguines Shift Date:1/1/26 Start Time: 7:11 pm End Time: 7:15 pm Issue: citrix froze, denali went error- can't stamp on break Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 16-E Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Ropa, Nina Grace | 01/01/2026 | 12:25 AM | 12:55 AM | Avaya Issue - Freeze | Name: Nina Grace Ropa Shift Date:1/1/26 Start Time: 12:27 am End Time: 12:57 am Issue: Citrix froze, PDA error while working on case PP-ESC-126467914826205574| 1978410365468748211 | stamped to pending logout| re started PDA and avaya| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX |
| Detanoy, Anne Nicole | 01/02/2026 | 8:02 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Vili, Annie Grace | 01/01/2026 | 1:09 AM | 1:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Name: Annie Grace Vili Shift Date: 1 January 2026 Start Time: 1:09 AM End Time: 1:12 AM Issue: Denali error and VPN disconnected. Account Number: 2182287597251364809 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach April Borres |
| Nobleza, Ronelyn | 01/02/2026 | 8:18 PM | 8:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/2/2026 Start Time End Time: 8:18 PM to 8:24 PM GSD Ticket Number : Issue Type: citrix froze while on call Account Number: 1605030390406222983 POD Number: 36 POD Letter: E VPS USED: PHX REASON: citrix froze while on call - contact disconnected , cannot hear cx response ghost spiel delivered. had to disconnect VPN. Pull up AVAYA again |
| Dalmino, Josie | 01/02/2026 | 8:21 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/2/2026 Start Time End Time: 08: 21 PM- 8:28PM GSD Ticket Number : Issue Type: Citrix froze while on call/ call got disconnected Account Number: 1419492398400804749 POD Number: 36 POD Letter: G VPS USED: PHX REASON: while on call, citrix froze and after that i cannot hear any response from cx. Need to reset VPN and open PDA, |
| Villanueva, Joevil Paul | 01/01/2026 | 12:39 AM | 12:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 1 January 2026 Start Time: 12:39am End Time: 12:52am Issue: System Issue Citrix disconnected while on Break / had to reopen tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6 - B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach April |
| Carlos, Anna Mae | 01/02/2026 | 8:27 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Falco, Via | 01/02/2026 | 8:11 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via o. Falco Shift Date:1/2/26 Start Time: 8:11 pm End Time: 8:15 pm Issue: citrix froze, denali went error- Tools not showing up Account Number: 2020061362023408541 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14- C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Paulo, Pauline | 01/01/2026 | 11:52 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call / call got disconnectd / endorse to a callback |
| Martus, Feleah Mae | 01/01/2026 | 11:49 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Was kicked out from citrix. Call not disconnected. Restarted PC and citrix. |
| Nuguid, John Carlo | 01/01/2026 | 12:27 AM | 12:31 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Disconnected/PDA/Denali Error - after Training Meeting |
| Bernas, John Vincent | 01/01/2026 | 12:30 AM | 12:39 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Disconnected/PDA/Denali Error - after Training Meeting |
| Castro, Harvey Nicolai Andrew | 01/01/2026 | 12:51 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call sysdown occured |
| Diamonon, Fons Fernando | 01/02/2026 | 6:42 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Altamia, Margie Ann | 01/02/2026 | 4:26 PM | 4:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart citrix since I cannot transfer the call |
| Baldisimo, Krishna Joy | 01/02/2026 | 7:34 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Bernas, John Vincent | 01/02/2026 | 7:30 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : while on call searching for cx account citrix froze and denali went error |
| Nuguid, John Carlo | 01/02/2026 | 7:32 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Patron, Precious Kaye | 01/02/2026 | 4:14 PM | 4:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Valsote, Shaira | 01/02/2026 | 7:25 PM | 7:29 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze. Avaya issue |
| Benitez, Dan Bryan | 01/02/2026 | 7:44 PM | 7:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Degala Jr, Darwin | 01/02/2026 | 4:14 PM | 4:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Martus, Feleah Mae | 01/02/2026 | 7:48 PM | 7:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error while on call. |
| Caldea, Anne Emirald | 01/02/2026 | 7:49 PM | 7:52 PM | No Audio - PDA/ other tools still functional | Assisted the teammate until he/she goes on ready |
| Borda, Ginalyn | 01/02/2026 | 7:44 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze while on chat - CONTACTS NOT DISCONNECTED |
| Degala Jr, Darwin | 01/02/2026 | 4:44 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia |
| Gallardo, Kian Jan | 01/02/2026 | 7:51 PM | 7:54 PM | No Audio - PDA/ other tools still functional | Citrix Froze while on call and kicked out in Citrix and no audio from the cx this is regarding with the trasaction because he wanted to get a paypal credit card while explaining it got disconnected |
| Trinidad, Angelika | 01/02/2026 | 7:07 PM | 7:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Whyne |
| Cervanez, Pearly Jean | 01/02/2026 | 5:30 PM | 5:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Gan, Mikael Van | 01/02/2026 | 7:51 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and citrix froze while on call and the call yet the is not disconected |
| Altamia, Margie Ann | 01/02/2026 | 7:57 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, avaya disconnected |
| Briones, Lorrie Miles | 01/02/2026 | 7:33 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Arconada, Eva | 12/31/2025 | 12:40 AM | 12:46 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Habulan, Nicole | 01/02/2026 | 7:58 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat/ contact not disconnected and had to finish chat/ re pull up tools |
| Ciudad, John Lawrence | 01/02/2026 | 8:32 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Sheeva |
| Begaso, Jestine Marie | 01/02/2026 | 5:00 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Benitez, Dan Bryan | 01/02/2026 | 8:39 PM | 8:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Dorado, Ricardo Jesus III | 01/02/2026 | 8:45 PM | 8:50 PM | Avaya Issue - Freeze | Citrix Froze while on One on One | PDA Error |
| Practisala, Pearly Ann | 01/02/2026 | 7:41 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Artates, Micha Ella | 01/02/2026 | 7:40 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Begas, Rizza Mae | 12/31/2025 | 12:40 AM | 12:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Gregorio, Jester | 01/02/2026 | 8:31 PM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 01/02/2026 | 6:27 PM | 6:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Gregorio, Jester | 01/02/2026 | 8:31 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Antioquia, Leah Mae | 01/02/2026 | 8:42 PM | 8:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Alsagon, Loriely Anne | 01/02/2026 | 8:18 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Arroyo, Jevine France | 12/31/2025 | 12:39 AM | 12:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Detorio, Mc Varry | 01/02/2026 | 7:39 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Besana, Gene Ruel | 01/02/2026 | 7:43 PM | 7:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ciudadano, Michaela | 01/02/2026 | 7:53 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 01/02/2026 | 8:45 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ponsaran, Girlie | 01/02/2026 | 8:36 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Agana, Glendalyn | 01/02/2026 | 7:42 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne |
| Begaso, Jestine Marie | 01/02/2026 | 8:44 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Llegue, Bench Rhamsey | 01/02/2026 | 7:51 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Quirino, Rio Mae | 01/02/2026 | 8:55 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 01/02/2026 | 8:58 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacas, Maxine Rose | 01/02/2026 | 7:47 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Barroa, Cyrene | 01/02/2026 | 7:50 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze while on call then after that the key board not responding reported to WF Mollie sign out citrix call disconnecetd and repull up tools |
| Gregorio, Jester | 01/02/2026 | 8:58 PM | 9:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Peremne, Tanya Kyle | 01/02/2026 | 7:57 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze while on call / call not disconnected / kick out in citrix / |
| Yap, Alleiah Kaye | 01/02/2026 | 8:04 PM | 8:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze while on call / call disconnected no audio so I endorsed for call back / kick out in Citrix / repull up tools because I cannot enter in citrix |
| Pinalba, Reybe | 01/02/2026 | 8:00 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Kicked Out from Citrix|Need to Re-pull up Avaya and PDA |
| Besa, Josh Rainer | 01/02/2026 | 8:00 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Kicked Out from Citrix|Need to Re-pull up Avaya and PDA |
| Yap, Alleiah Kaye | 01/02/2026 | 8:42 PM | 8:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX LOCKED OUT while on break |
| Oquendo, Romel John | 01/02/2026 | 7:36 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected after closing spiel. Had to restart and re pull up tools. Call not endorsed for callback since resolution was already given. |
| Cortez, Janielow | 01/02/2026 | 8:53 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Declaro, Lalyn | 01/02/2026 | 8:47 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected as well as Avaya/ need to repull up tools and Avaya |
| Dela Cruz, Juhanah | 01/02/2026 | 8:33 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lagumbay, Daniela Marie | 01/02/2026 | 9:06 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out during call / had to repull up Avaya, Citrix and PDA |
| Trinidad, Angelika | 01/02/2026 | 9:09 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Vpn got disconnected // avaya repull up |
| Abela, Rasil | 01/02/2026 | 8:57 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mateo, Mary Claresse | 01/02/2026 | 8:54 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix and Avaya froze. Re pull-up all the tools. |
| Dasig, Symon John | 01/02/2026 | 8:55 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Discutido, Karen Grace | 12/31/2025 | 5:05 AM | 5:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Celoso, Ma Christina | 01/02/2026 | 8:52 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/02/2026 | 8:55 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Arconada, Eva | 01/01/2026 | 1:36 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Bocala, John Loyd | 01/01/2026 | 1:33 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Trinidad, Angelika | 01/02/2026 | 9:09 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Arroyo, Jevine France | 01/01/2026 | 1:34 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Discutido, Karen Grace | 01/01/2026 | 5:38 AM | 5:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Arellano, Bea Luz | 01/02/2026 | 7:36 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Franco, Doreen | 01/02/2026 | 8:42 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candido, Rhea Mae | 01/01/2026 | 5:44 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Penano, Herlyn | 01/02/2026 | 9:25 PM | 9:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bunol, Alvin Joshua | 01/01/2026 | 3:58 AM | 4:00 AM | Avaya Issue - Freeze | pda freeze and error |
| Bantigue, Jonna Mae | 01/02/2026 | 7:52 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze |
| Zante, Chim Neo | 01/01/2026 | 8:21 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix, hard reset |
| Esportuno, John Paul | 01/01/2026 | 3:58 AM | 4:03 AM | Avaya Issue - Freeze | Citrix froze then PDA Error |
| Dizon, Arnel | 01/01/2026 | 4:17 AM | 4:20 AM | Avaya Issue - Freeze | Citrix froze then PDA Error |
| Dorado, Honey Mae | 01/01/2026 | 5:14 AM | 5:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Matillano, Mary Grace | 01/01/2026 | 5:39 AM | 5:42 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | citrix disconnected || PDA error while on training meeting |
| Claro, Maria Nel | 01/01/2026 | 5:44 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | citrix disconnected || PDA error while on training meeting |
| Borbon, Jeanilee | 01/01/2026 | 5:47 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix while on call |
| Degoma, Rachel | 01/02/2026 | 10:19 PM | 10:26 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rizalde, Marylyn | 01/01/2026 | 6:17 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call disconnected |
| Ballonado, Nilrose Joy | 01/01/2026 | 6:21 AM | 6:23 AM | Avaya Issue - Freeze | Citrix froze, PDA error |
| Miranda, Kyle Heaven | 01/01/2026 | 6:39 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch and had been back by 6:37 AM and DUB Citrix is not pulling up so I had to open another Citrix and restart Avaya since it doesn't work when I try to dial and need to set up tools again |
| Javier, Channa | 01/01/2026 | 6:54 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while Tm was checking the cause of negative balance. |
| Iguis, Jessa | 01/02/2026 | 8:50 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Alegre, Rhea May | 01/01/2026 | 6:38 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | xperienced issue with spark while on call, need to restart citrix |
| Atiga, Jessa | 01/01/2026 | 6:11 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on Lunch / kick out of citrix |
| Trinidad, Angelika | 01/02/2026 | 10:07 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Contillo, Jerome | 12/30/2025 | 9:10 PM | 9:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error while working on case PP-ESC-126378240204005522 |
| Atiga, Jessa | 01/01/2026 | 7:51 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | cx was disconnected accidentally due to the reason that the denali/ pda suddenly became error, tried to check if cx was still in the line but it seems cx was disconnected. |
| Bunol, Alvin Joshua | 01/01/2026 | 8:00 AM | 8:11 AM | Avaya Issue - Freeze | Citrix got disconnected and had to wrap up the call with CX to get back on queue. Took me time to set up my tools again since I had to reset my citrix. |
| Esportuno, John Paul | 01/01/2026 | 8:05 AM | 8:18 AM | Avaya Issue - Freeze | Man Call/Escalation, Citrix froze then disconnected while having Cx on the line. Needs to restart citrix and pull up the tools while catering the Cx's concern. |
| Dizon, Arnel | 01/01/2026 | 8:29 AM | 8:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break. Restart citrix, I tried pulling up wuth DUB LOG IN AND RESTART but it doesn't work. Tried LVS and it work then restart all tools and set up again. |
| Miranda, Kyle Heaven | 01/01/2026 | 9:53 AM | 9:55 AM | Avaya Issue - Freeze | Citrix froze and call not disconnected |
| Ponsaran, Andrea Kaye | 01/02/2026 | 7:35 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze |
| Birog, Sam Ryan Louise | 01/02/2026 | 8:30 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze |
| Arbis, Klarenz | 01/02/2026 | 8:30 PM | 8:36 PM | Avaya Issue - Freeze | Avaya DC |
| Rapista, Sarah Jane | 01/02/2026 | 10:40 PM | 10:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortes, Jessa | 01/02/2026 | 10:52 PM | 10:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dizon, Arnel | 01/01/2026 | 9:15 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | DISCONNECTED CITRIX |
| Esteban, Janelle | 01/01/2026 | 9:54 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DISCONNECTED CITRIX / DENALI ERROR |
| Dorado, Honey Mae | 01/01/2026 | 10:47 PM | 10:49 PM | Avaya Issue - Freeze | Avaya disconnected |
| Cabuslay, Ma Richelle | 01/02/2026 | 8:07 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obalo, Allen Carl | 01/02/2026 | 6:34 PM | 6:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya DC/ citrix frozen/ took long time before I can access the citrix again |
| Lubrin, Mary Gwyneth | 01/02/2026 | 10:10 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect. Cannot login to avaya after the call. Restarted avaya. |
| Antioquia, Leah Mae | 01/02/2026 | 11:17 PM | 11:24 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Flores, Angelica | 01/02/2026 | 5:30 PM | 6:23 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | denali error while on training meeting can't log back in because I was locked out and can't access my account. |
| Balberona, Ryah Mae | 01/02/2026 | 9:56 PM | 10:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Lagumbay, Daniela Marie | 01/02/2026 | 7:28 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya logged out, unable to hear cx. had to log in again but still unable to hear cx |
| Durana, Alysa Charamae | 01/02/2026 | 7:55 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | PDA error |
| Barroa, Cyrene | 01/02/2026 | 7:50 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze while on call then after that the key board not responding reported to WF Mollie sign out citrix call disconnecetd and repull up tools |
| Cabuslay, Ma Richelle | 01/02/2026 | 8:07 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |call disconnected | Needed to disconnected VPN reopen my Citrix to stamp BREAK |
| Barrera, Kate Angeline | 01/02/2026 | 4:16 PM | 4:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Logout due to ghost calls | Citrix froze | PDA Error | Restart PDA |
| Barrera, Kate Angeline | 01/02/2026 | 8:20 PM | 8:21 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Declaro, Lalyn | 01/02/2026 | 8:47 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected as well as Avaya/ need to repull up tools and Avaya. Account not validated. |
| Devibar, Juselle Rey | 12/30/2025 | 4:30 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and Avaya was disconnected. Affected account: *1822923490973549417 |
| Borres, Jonna Jean | 01/02/2026 | 8:39 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/ audio went back and delivered tried to repull up citrix and citrix needs to be restarted/ just delivered goodnews for UAA accepted case to the/ went back to citrix had to file UAA case and track everything. Had to endorse a call back for reset password/ Had to repull up everything after the call. |
| Sanguillosa, Rhea | 01/02/2026 | 9:13 PM | 9:40 PM | Citrix Latency - Change Citrix Server | keyboard not working//restart PC//pull out Avaya//Pull out tools |
| Ang, Princess | 01/02/2026 | 9:26 PM | 9:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on chat | chat disconnected | needs to restart citrix and pullup tools again |
| Graciadas, John Wilbert | 12/30/2025 | 4:29 AM | 4:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix has been disconnected. Citrix takes time to pull up as well as the AVAYA. Affected account: *5349009500706858922 |
| Penano, Herlyn | 01/02/2026 | 9:25 PM | 9:42 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | SYSDOWN while on Lunch, Kick out from Citrix, need to pull up tools, took a while to pull up Avaya |
| Aguilar, Leanne Kaye | 01/02/2026 | 9:41 PM | 9:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown issues while on lunch Citrix froze and got Kick out from Citrix | Needed to repull up my tools again and my avaya took me for a while to pullout. |
| Dela Cruz, Rozhien | 01/02/2026 | 8:37 PM | 9:44 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got to restart Citrix/ got kicked out again/ need to restart and set up tools |
| Dariagan, Esequela May | 01/02/2026 | 8:48 PM | 9:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error (while on lunch) |
| Sarmiento, Xian Yan | 01/02/2026 | 9:42 PM | 9:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during a call / lost audio / placed detailed notes on the account / tracked and endorsed for a callback / setup AVAYA, VPN, CITRIX / Set up tools again |
| Alair, Amiel Alan | 01/02/2026 | 9:41 PM | 10:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | SYSDOWN while on Lunch, Kick out from Citrix, need to pull up tools, took a while to pull up Avaya and PDA |
| Devera, Chris Bob Jasper | 12/30/2025 | 5:37 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch. Teammate's citrix was disconnected. Ticket number: IMS0828539 |
| Balontong, Nino Shary | 01/02/2026 | 9:48 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | lost audio / cx can't hear me on the other line / citrix got kick out / PDA error / AVAYA DISCONNECTED / Log in multiple times in citrix |
| Gloria, Arielle Marie | 01/02/2026 | 9:45 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Error message: Cannot restart desktop "PPCS-NA" / had to restart PC / took for Avaya and Citrix to load / tracked and endorsed contact / put detailed notes on the account |
| Borbon, Jeanilee | 01/02/2026 | 11:10 PM | 11:13 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call // unable to hear cx after sysdown |
| Caingcoy, Rolly | 01/02/2026 | 8:55 PM | 10:42 PM | Citrix Latency - Change Citrix Server | Was kickout (while on lunch) Keeps on loading and FREEZING | Restarted PC twice, still not working | Need to transfer PC and CITRIX GOT ERROR again on other PC | Was kick-out again and Denali having some time to load Pod Number: 32 | 38 Pod Letter: B | A |
| Alegre, Rhea May | 01/02/2026 | 10:00 PM | 10:02 PM | Avaya Issue - Freeze | Citrix froze |
| Bautista, Demmeth | 01/02/2026 | 11:15 PM | 11:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Pda error |
| Alegre, Rhea May | 01/02/2026 | 10:04 PM | 10:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error, Avaya disconnected |
| Santillan, Wea | 01/02/2026 | 8:37 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix frozed and got kicked out as well while pending lunch || Contact not disconnected || |
| Balberona, Ryah Mae | 01/02/2026 | 9:56 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix | need to pull up tools again| took long time to pull up tools since it just loading |
| Frugalidad, Cristina | 12/31/2025 | 5:42 AM | 5:56 AM | Citrix Latency - Change Citrix Server | N/A |
| Randoy, Jenebeth | 01/02/2026 | 11:29 PM | 11:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | Restarted Avaya and PDA | Avaya took a while to pull up. |
| Garcia, Christian Paul | 12/31/2025 | 5:55 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 12/31/2025 | 5:52 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celeste, Airene Mae | 12/31/2025 | 5:51 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cervanez, Pearly Jean | 01/02/2026 | 9:32 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Dangan, Jade | 01/02/2026 | 10:28 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Arellano, Bea Luz | 01/02/2026 | 11:34 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Briones, Lorrie Miles | 01/02/2026 | 11:35 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Agana, Glendalyn | 01/02/2026 | 11:38 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia |
| Yap, Alleiah Kaye | 01/02/2026 | 8:42 PM | 8:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX LOCKED OUT while on break |
| Llegue, Bench Rhamsey | 01/02/2026 | 11:40 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Detorio, Mc Varry | 01/02/2026 | 11:39 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia |
| Baure, Nika Jeane | 01/01/2026 | 3:50 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/call disconnected |
| Trinidad, Angelika | 01/02/2026 | 10:07 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | got kicked out in citrix , wa sbale to get cx's concerned endorsed for cb and restarted the pc for 3x since i can't log in to citrix for repull up |
| Dellava, Angelica Mae | 01/01/2026 | 3:53 AM | 4:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oquendo, Romel John | 01/02/2026 | 11:35 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call. no need for callback since the cx's concern was already resolved. |
| Escalada, Johann Mikhail | 01/01/2026 | 4:16 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 12/30/2025 | 5:44 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was froze during break, VPM was disconnected and PDA went into error. Ticket number: IMS0828539 |
| Besa, Josh Rainer | 01/02/2026 | 12:19 AM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Error during Lunch |
| Bolante, Pholla Jeve | 01/02/2026 | 11:30 PM | 11:35 PM | Citrix Latency - Change Citrix Server | w/in 5 mins Citrix not pulling up, had to switch pod |
| Bayhon, Katrina | 01/02/2026 | 12:20 AM | 12:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Error during Lunch |
| Bocala, John Loyd | 01/01/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Barrios, Michael | 01/02/2026 | 11:51 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH WHYNE |
| Trinidad, Gio Enrico | 01/02/2026 | 12:15 AM | 12:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Error during Lunch |
| Batilaran, Frenzy Earl Sydney | 01/02/2026 | 12:20 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Cx is inquiring about his refund that was removed. Either due to the seller cancelling it or their bank not having sufficient funds |
| Villarosa, Gerry | 01/02/2026 | 12:19 AM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after Lunch | Restart VPN, Avaya and repull up PDA |
| Carlos, Anna Mae | 01/02/2026 | 11:54 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arroyo, Jevine France | 01/01/2026 | 5:45 AM | 5:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Parohinog, Reynan | 12/30/2025 | 5:43 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected while having phone call. Audio was also affected. Teammate delivered ghost spiel |
| Bacas, Maxine Rose | 01/02/2026 | 11:47 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Teodosio, Angelica | 01/01/2026 | 5:49 AM | 5:55 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ibanez, Daniell | 01/02/2026 | 12:03 PM | 12:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Nobleza, Ronelyn | 01/02/2026 | 12:19 AM | 12:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/2/2026 Start Time End Time: 12:19 AM- 12:24 AM GSD Ticket Number : Issue Type: citrix froze call disconnected VPN Disconnected Account Number: 1831781457423731463 POD Number: 36 POD Letter: E VPS USED: PHX REASON: VPN Disconnected | Kicked out from citrix, did restart citrix and need to repull up all the tools again AVAYA, PDA, VPN |
| Yamson, Jhon Richard | 01/01/2026 | 4:35 AM | 4:45 AM | Citrix Latency - Change Citrix Server | N/A |
| Longga, Clarise | 01/01/2026 | 5:45 AM | 5:51 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Virgo, Jeniebabes | 01/01/2026 | 5:43 AM | 5:53 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Basas, Gerlyn | 01/01/2026 | 5:40 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Duabe, Danica Faye | 01/01/2026 | 6:20 AM | 6:25 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Artates, Micha Ella | 01/02/2026 | 11:40 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Aman, Justine Carl | 01/01/2026 | 6:20 AM | 6:24 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Practisala, Pearly Ann | 01/02/2026 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Salgado, Bryan Steven | 01/01/2026 | 5:43 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and customer not disconnected but no audio. |
| Azarraga V, Joselito | 01/01/2026 | 5:49 AM | 5:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Briones, Andrea Mean | 01/01/2026 | 5:35 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Hiasa, Angel | 01/02/2026 | 11:47 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze/ kick out to Citrix |
| Ponsaran, Andrea Kaye | 01/02/2026 | 9:15 PM | 9:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze |
| Buaron, Jera | 01/02/2026 | 10:47 PM | 10:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Bantigue, Jonna Mae | 01/02/2026 | 11:52 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze/ kick out to Citrix |
| Begaso, Jestine Marie | 01/02/2026 | 12:42 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach Jerelyn Contemplo (CW) |
| Borres, Jonna Jean | 01/02/2026 | 12:45 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/2/2026 Start Time End Time: 12:45 PM - 12:50 PM GSD Ticket Number : Issue Type: PDA Denali error while on training meeting Account Number: 1764063918809021672 POD Number: 36 POD Letter: C VPS USED: PHX REASON: PDA Denali error while on training meeting/ Had to logout and login again |
| Delfin, Precious Eleanor | 01/02/2026 | 12:51 AM | 12:52 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Carlos, Anna Mae | 01/02/2026 | 12:49 AM | 12:53 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Pinalba, Reybe | 01/02/2026 | 12:23 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected After Break|Need to Re-pull Up Citrix, Avaya and all the tools |
| Futotana, Abegaell | 01/02/2026 | 11:42 PM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA errored, Kicked out from citrix while on lunch. Had to restart PDA |
| Sarmiento, Xian Yan | 01/02/2026 | 12:42 AM | 12:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Disconnected(reconnected) | No Audio(Delivered ghost spiel, account is not yet validated)| |
| Bacuta, Rodelyn | 01/02/2026 | 12:35 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix, and had troubles in pulling up avaya. |
| Acervo, Erika | 01/02/2026 | 12:51 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Gregorio, Jester | 01/02/2026 | 12:29 PM | 12:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Biclar, Andreia Sacci | 01/02/2026 | 12:48 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn |
| Quirino, Rio Mae | 01/02/2026 | 12:57 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 01/02/2026 | 12:55 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn |
| Oquendo, Jemart | 01/02/2026 | 12:45 AM | 12:59 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on TM for a couple of minutes while on training meeting, afterwards, citrix got disconnected | need time to restart citrix and repull up all the tools |
| Caingcoy, Rolly | 01/02/2026 | 12:49 PM | 1:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/02/2026 | 12:45 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Froze while on Training Meeting, Had to restart VPN, Avaya, Citrix and PDA, Had to repull all tools |
| Declaro, Lalyn | 01/02/2026 | 12:48 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then disconnected as well as Avaya/ need to repull up tools and Avaya |
| Penano, Herlyn | 01/02/2026 | 12:37 AM | 12:53 AM | Avaya Issue - Freeze | AVAYA Disconnect, took a while to pull up Avaya and PDA |
| Dela Cruz, Rozhien | 01/02/2026 | 12:37 AM | 12:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Cx was still in the call when sys down occurred / after ghost spiel I disconnected the VPN but another Customer was able to entered the call / ghost spiel again for no audio / tried to connect again to VPN |
| Borlado, Lady Mae | 01/02/2026 | 12:03 AM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / had a hard time pulling up the avaya |
| Degoma, Rachel | 01/02/2026 | 11:58 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Cx still on the line during system issues | Kicked out of Citrix Twice | Had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to leave notes on the account, track, and request for call back | Had to set up tools |
| Durana, Alysa Charamae | 01/02/2026 | 11:55 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | kicked out of citrix / restart Avaya because unable to dial / PDA error |
| Detanoy, Anne Nicole | 01/02/2026 | 11:55 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to citrix while on call. Need to pull up Avaya , VPN, Citrix, and the tools again. Needs to reset my citrixs earlier as I'm having a hard time to open citrix. |
| Ofalla, Frank Danniel | 01/02/2026 | 12:43 AM | 12:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on ready |
| Barrera, Kate Angeline | 01/02/2026 | 12:20 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE | Kickout of citrix | Restart and repull up tools |
| Patron, Precious Kaye | 01/02/2026 | 8:40 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Aguilar, Leanne Kaye | 01/02/2026 | 12:42 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Avaya disconnected |
| Degala Jr, Darwin | 01/02/2026 | 12:47 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) / Sheeva Clavel (CW) |
| Dariagan, Esequela May | 01/02/2026 | 12:48 PM | 1:01 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Santillan, Wea | 01/02/2026 | 12:38 PM | 12:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patron, Precious Kaye | 01/02/2026 | 12:40 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Anisco, Jannah Gift | 01/02/2026 | 11:30 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/ VPN disconnected |
| Alsagon, Loriely Anne | 01/02/2026 | 12:28 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH WHYNE |
| Ciudad, John Lawrence | 01/02/2026 | 12:33 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Bilbao, Kryztelle Faith | 01/02/2026 | 7:35 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze/ kickout to Citrix |
| Daniel, Mark Jojit | 01/02/2026 | 1:30 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call not disconnected, ghost spiel initiated |
| Poticar, Mark Harold | 01/02/2026 | 7:52 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze |
| Tuyay, Shantal | 01/02/2026 | 1:37 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call not disconnected, ghost spiel initiated |
| Tolentino, Realyn | 01/02/2026 | 1:36 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error / Citrix disconnected while on call / call got disconnected |
| Albay, Cymon | 01/02/2026 | 11:40 PM | 11:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, PDA error |
| Obafial, Mark Gyzzynn | 01/02/2026 | 10:00 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene (citrix froze while on call/ call not disconnected/ kicked out of citrix finished the call/ finished the call since cx can still hear me/needs to restart citrix/ restart citrix and re pull up tools) |
| Castro, Harvey Nicolai Andrew | 01/02/2026 | 10:42 PM | 10:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene (citrix froze while on call/ call not disconnected/ kicked out of citrix finished the call/ finished the call since cx can still hear me/needs to restart citrix/ restart citrix and re pull up tools) |
| Valsote, Shaira | 01/02/2026 | 11:25 PM | 11:28 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Arlene |
| Cortez, Janielow | 01/02/2026 | 12:47 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 12/29/2025 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/kicked out after lunch |
| Deondo, Micah | 12/31/2025 | 6:53 AM | 7:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bernas, John Vincent | 01/02/2026 | 11:39 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Diego Pangilinan Assisted By: Coach Ray |
| Abela, Rasil | 01/02/2026 | 12:59 AM | 1:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Azarcon, RJ Timothy | 12/29/2025 | 5:45 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze/kicked out during lunch |
| Sta Romana, Kimberley | 12/29/2025 | 5:45 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze/kicked out |
| Abanco, Nina May | 01/02/2026 | 4:00 PM | 4:03 PM | Avaya Issue - Freeze | NA |
| Barroa, Cyrene | 01/02/2026 | 11:47 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Diego Pangilinan Assisted By: Coach Ray |
| Alair, Amiel Alan | 01/02/2026 | 1:41 PM | 1:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zubiaga, Trimuel | 01/02/2026 | 4:03 PM | 4:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Gallardo, Kian Jan | 01/02/2026 | 11:52 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Barnachea, Joanna Felisa | 12/29/2025 | 6:03 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze/kicked out during lunch |
| Borda, Ginalyn | 01/02/2026 | 11:45 PM | 11:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Ray |
| Ibanez, Anacel | 01/02/2026 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | NA |
| Olisco, Divine | 01/01/2026 | 10:26 PM | 10:31 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gan, Mikael Van | 01/02/2026 | 11:54 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Ibanez, Anacel | 01/02/2026 | 4:30 PM | 4:37 PM | No Audio - PDA/ other tools still functional | N/A |
| Martus, Feleah Mae | 01/02/2026 | 11:43 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Salas, Ma Joyce | 01/02/2026 | 4:54 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Azarcon, RJ Timothy | 01/01/2026 | 5:55 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Peremne, Tanya Kyle | 01/02/2026 | 11:58 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Salas, Ma Joyce | 01/02/2026 | 5:15 PM | 5:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Yap, Alleiah Kaye | 01/02/2026 | 12:20 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Arnaiz, Leandra Mae | 01/01/2026 | 6:28 AM | 6:51 AM | Citrix Latency - Change Citrix Server | Citrix froze/ got kicked out |
| Ordines, Kent Lester | 01/02/2026 | 5:25 PM | 5:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abayon, Madge | 01/01/2026 | 6:43 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ got kicked out |
| Artates, Gemma | 01/01/2026 | 7:08 AM | 7:18 AM | Avaya Issue - Freeze | Avaya froze |
| Ponsaran, Krizzia Anne | 01/02/2026 | 1:44 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali went on error while on chat . |
| Salas, Ma Joyce | 01/02/2026 | 5:32 PM | 5:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pulvera, Jessel Rose | 01/01/2026 | 7:22 AM | 7:28 AM | Avaya Issue - Freeze | Avaya froze |
| Azarcon, RJ Timothy | 01/02/2026 | 1:45 AM | 1:52 AM | Avaya Issue - Freeze | Reason for SysDown: Avaya froze |
| Lopez, Jocelyn | 01/02/2026 | 5:50 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/02/2026 | 7:35 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Jason | 01/02/2026 | 1:38 AM | 1:45 AM | Avaya Issue - Freeze | PDA went on error while on chat . Had to sign in to avaya and relaunch PDA again. |
| Awayan, Andrea | 01/02/2026 | 7:45 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Discutido, Karen Grace | 01/02/2026 | 1:35 AM | 1:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Murillo, Vanessa | 01/02/2026 | 7:58 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Zubiaga, Trimuel | 01/02/2026 | 8:05 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Anacel | 01/02/2026 | 8:28 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/02/2026 | 8:49 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Galleno, Mark | 01/02/2026 | 1:44 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, contact not disconnected | Restarted Avaya and PDA | Avaya took a while to pull up |
| Bermudes, James | 01/02/2026 | 8:51 PM | 9:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 01/02/2026 | 1:40 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | Restarted Avaya and PDA | Including all tools |
| Abanco, Nina May | 01/02/2026 | 9:15 PM | 9:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Escalada, Jacene Joy | 01/02/2026 | 1:52 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ Lost audio. Cx disconnected. / Received another call. No audio/ Ghost spiel. |
| Ordines, Kent Lester | 01/02/2026 | 9:25 PM | 9:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/02/2026 | 7:45 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espolong, Kim Robert | 01/02/2026 | 9:54 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jocelyn | 01/02/2026 | 9:57 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/02/2026 | 9:57 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze and denali errored. I still able to cater CX while on chat had to repull-up Avaya, VPN and Denali as well. I wasn't able to transfer the CX |
| Lopez, Jocelyn | 01/02/2026 | 1:57 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Solis, Mary Louise | 01/02/2026 | 1:40 AM | 1:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on chat. contacts were not disconnected. |
| Algarne, Roby Jean | 01/02/2026 | 1:48 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, call disconnected |
| Celino, Ar Brian | 01/01/2026 | 5:43 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix log out and pull up new tools and Avaya |
| Espolong, Kim Robert | 01/02/2026 | 2:01 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Baure, Nika Jeane | 01/01/2026 | 7:50 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix log out and customer disconnected, need to pull up tools again |
| Awayan, Andrea | 01/02/2026 | 11:50 PM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bordan, Rielyn Mae | 01/02/2026 | 1:52 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, PDA error //call not disconnected |
| Pamati-an, John Lester | 01/01/2026 | 7:55 AM | 8:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA froze and then Citrix automatically log out while waiting for next call |
| Cadorna, Diomelyn Jane | 01/02/2026 | 11:46 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dellava, Angelica Mae | 01/01/2026 | 7:55 AM | 8:08 AM | Avaya Issue - Freeze | Avaya Froze call disconnected, need to restart everything |
| Murillo, Vanessa | 01/02/2026 | 11:59 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Viejo, Jerilee | 01/02/2026 | 1:44 AM | 1:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze, PDA error |
| Ibanez, Anacel | 01/02/2026 | 12:29 PM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bermudes, James | 01/02/2026 | 12:44 AM | 12:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oliveros, Christine | 01/01/2026 | 8:08 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE // CALL DISCONNECTED |
| Ciudadano, Michaela | 01/02/2026 | 11:55 PM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Francisco, Patricia Ann | 01/01/2026 | 8:05 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/02/2026 | 12:37 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zubiaga, Trimuel | 01/02/2026 | 12:14 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/02/2026 | 12:36 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Isada, Ayessa | 01/01/2026 | 8:12 AM | 8:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Hard reset, PDA & CITRIX Disconnected while waiting for the next call |
| Billones, Mark | 01/02/2026 | 1:37 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Franco, Doreen | 01/02/2026 | 12:31 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sanguillosa, Rhea | 01/02/2026 | 1:27 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/02/2026 | 12:52 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/02/2026 | 2:20 PM | 2:30 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Abanco, Nina May | 01/02/2026 | 1:25 AM | 1:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Declaro, Lalyn | 01/02/2026 | 12:48 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then disconnected as well as Avaya/ need to repull up tools and Avaya |
| Mayuga, Chezka Kate | 01/02/2026 | 1:31 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besana, Gene Ruel | 01/02/2026 | 2:24 AM | 2:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/02/2026 | 2:24 PM | 2:31 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Mayo, Emie Rose | 01/02/2026 | 10:37 PM | 10:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call / Call got disconnected and another call came in with no audio |
| Ordines, Kent Lester | 01/02/2026 | 1:35 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Mateo, Mary Claresse | 01/02/2026 | 12:55 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected and Denali error. |
| Villas, Neca | 01/01/2026 | 8:10 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected without customer. Need to pull up tools |
| Bandellon, Razel Ann | 01/02/2026 | 12:14 AM | 12:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Need to change station - as station beside window is already prohibited to sit bon by the teammates - pulled up avaya twice as first station took time and with an error message "Grace period timed out" |
| Salas, Ma Joyce | 01/02/2026 | 1:35 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lagumbay, Daniela Marie | 01/02/2026 | 1:06 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out during call / had to repull up Avaya, Citrix and PDA |
| Rance, Clem | 01/02/2026 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Trinidad, Angelika | 01/02/2026 | 2:10 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error // citrix froze while on call // VPN Disconnected |
| Escalada, Johann Mikhail | 01/01/2026 | 8:16 AM | 8:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and Avaya Disconnected. No audio on avaya, PDA restart and AVAYA. |
| Deslate, Krezzel | 01/02/2026 | 1:45 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Francisco, Nikka Patricia | 01/01/2026 | 8:45 AM | 8:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Cx is not responding initiated ghost spiel. |
| Olisco, Francis John | 01/02/2026 | 1:42 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected - Call disconnected | Restarted tools |
| Oliveros, Christine | 01/01/2026 | 8:55 AM | 8:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Zante, Chim Neo | 01/02/2026 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Buala, Kristine Grace | 01/02/2026 | 1:31 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denalli error WHILE ready |
| Acejo, Aljune Mike | 01/02/2026 | 2:00 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and kick out while on call |
| Briones, Andrea Mean | 01/01/2026 | 9:37 AM | 9:39 AM | No Audio - PDA/ other tools still functional | Citrix froze unable to hear cx |
| Mayo, Emie Rose | 01/02/2026 | 2:24 AM | 2:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call and got kicked out/ Call got disconnected. |
| Yamson, Jhon Richard | 01/01/2026 | 9:36 AM | 9:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while CX is on the line after the line was back the call disconnected. |
| Barrera, Bonnie Andrew | 01/02/2026 | 2:01 AM | 2:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze and avaya connected. |
| Celino, Ar Brian | 01/01/2026 | 9:45 AM | 9:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Pda error need to pull up PDA |
| Arbolado, Danielle | 01/02/2026 | 2:39 AM | 2:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error//call disconnected |
| Simon, Cheryll Grace | 01/02/2026 | 2:15 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out of citrix while on chat/doing OBC. |
| Gregorio, Jester | 01/02/2026 | 8:53 PM | 9:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Francisco, Nikka Patricia | 01/02/2026 | 11:54 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Cx disconnected the call. |
| Baldisimo, Krishna Joy | 01/02/2026 | 11:35 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Briones, Andrea Mean | 01/02/2026 | 1:36 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze unable to hear cx |
| Villas, Neca | 01/02/2026 | 1:39 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while having a Cx on the line. |
| Celino, Ar Brian | 01/02/2026 | 1:46 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Benitez, Dan Bryan | 01/02/2026 | 11:47 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Caldea, Anne Emirald | 01/02/2026 | 11:47 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Espineda, Janine Nicole | 01/02/2026 | 11:44 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ang, Princess | 01/02/2026 | 1:22 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Oliveros, Christine | 01/02/2026 | 2:58 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // call disconnected |
| Salgado, Bryan Steven | 01/02/2026 | 1:35 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Call not disconnected but no audio. |
| Encina, Felix John | 12/30/2025 | 5:04 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and the teammate also needed to pull up tools, re-start citrix and kicked out. Ticket number: IMS0828539 |
| Tecson, Cathy | 01/02/2026 | 2:50 AM | 2:54 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n/a |
| Deviente, Jenny | 01/02/2026 | 3:34 AM | 3:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA went on error while on chat |
| Espinosa Jr, Mervin | 12/30/2025 | 5:46 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix was disconnected during lunch. PDA went error and AVAYA was disconnected. Ticket number: IMS0828539 |
| Donato, Elizabeth | 01/02/2026 | 2:40 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and got kicked out while having a call. Delivered ghost then restarted citrix and AVAYA. |
| Montalban, Lorebe | 12/30/2025 | 6:22 AM | 6:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected, AVAYA and citrix. The teammate need to re-pull up tools. Affected account: *1377156934625038878 |
| Abool, Mary Gloden | 01/02/2026 | 1:35 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced a citrix logged out while on lunch. Restarted citrix and set up tools. |
| Ledesma, John Patrick | 01/02/2026 | 10:00 PM | 10:14 PM | Citrix Latency - Change Citrix Server | TM was not able to logged in on time due to citrix latency and application were not pulling up. Changed citrix server but got locked out. |
| Dalumpines, Athea Trisha | 12/30/2025 | 6:47 AM | 6:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix and VPN was disconnected. Affected account: *1252126768650959860 |
| Alvero, Eleandro | 12/30/2025 | 5:45 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and Avaya was disconnected while on lunch. |
| Parohinog, Reynan | 12/31/2025 | 10:15 PM | 10:21 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citirx was disconnected also the VPN, Avaya and the teammate needed to re- pull up tools. Affected account: *4840411315529074312 |
| Graciadas, John Wilbert | 12/31/2025 | 11:59 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate's citrix, Avaya and VPN was disconnected which required him to repull-up and reset up everything. Affected account: *1498412458943590735 |
| Parohinog, Reynan | 12/31/2025 | 11:15 AM | 12:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN was disconnected and AVAYA Teammate is having a customer over the phone but there was no audio. Affected account: *2222439978253844375 |
| Dela Cruz, Dongie | 01/02/2026 | 2:55 AM | 3:04 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on call |
| Juarez, Andrei | 01/02/2026 | 4:04 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on call |
| Labrador, Rachel | 01/01/2026 | 2:46 AM | 2:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Ayuda, Ma Victoria | 12/31/2025 | 12:25 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. No audio. Affected account: *2041022103771000881 |
| Arcano, Anjenette | 01/02/2026 | 2:47 AM | 2:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error while on break |
| Olmo, Lei Franzie Aira | 01/02/2026 | 2:55 AM | 2:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CONTACT DISCONNECTED WAS NOT ABLE TO GET THE ACCOUNT NUMBER |
| Magluyan, Grace Alondra Joy | 12/31/2025 | 12:17 AM | 12:24 AM | Avaya Issue - Freeze | Teammate's VPN and AVAYA was disconnected. AVAYA took time to pull up. Affected account: *2222439978253844375 |
| Doroteo, Jargelyn | 01/02/2026 | 3:08 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/no response after sysdown/ghost spiel provided |
| Empeno, Alleah Camille | 01/02/2026 | 3:15 AM | 3:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Degala, Jeanette | 01/02/2026 | 2:44 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/no response after sysdown/ghost spiel provided |
| Bajande, Jemima | 12/30/2025 | 4:16 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Juarez, Andrei | 01/02/2026 | 4:33 AM | 4:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Duran, Louella | 01/02/2026 | 3:19 AM | 3:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Encina, Felix John | 12/31/2025 | 1:41 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN, Avaya and contact was disconnected. Affected account: *1846361739331848382 |
| Montalban, Lorebe | 12/31/2025 | 1:42 AM | 1:50 AM | Avaya Issue - Freeze | Teammate's Avaya was disconnected. Affected account: *1948533191687518424 |
| Flotildes, Realyn | 01/02/2026 | 11:30 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 11:30 PM - 11:37 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix loading. Advice by WF molly to restart PC Account Number: N/A Pod Number/Letter: 12- A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Molly EID: 430580 - rflotildes |
| Espinosa Jr, Mervin | 12/31/2025 | 2:00 AM | 2:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA and VPN was disconnected. Affected account: *1806741061102734793 |
| Tanuyan, Zephamor Borrish | 01/02/2026 | 10:47 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Pagsuguiron, Rachel | 01/02/2026 | 10:00 PM | 10:07 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nepomuceno, Shenie | 01/02/2026 | 12:43 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Berry, Jean | 01/02/2026 | 1:36 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Beltran, Mary Grace | 01/02/2026 | 4:10 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | <5mins |
| Pagsuguiron, Rachel | 01/02/2026 | 1:53 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | : n/a |
| Nicodemus, Mary Joy | 01/02/2026 | 3:51 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Dadivas, Nica Rose | 01/02/2026 | 3:18 AM | 3:20 AM | Avaya Issue - Freeze | <5mins |
| Ledesma, John Patrick | 01/02/2026 | 1:41 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM experienced a citrix logged out while on lunch. |
| Anisco, Jannah Gift | 01/02/2026 | 3:45 AM | 3:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kicked out |
| Bolante, Pholla Jeve | 01/02/2026 | 1:48 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm Citrix froze while assisting Cx eventually the Cx got disconnected |
| Deocampo, Kelvin James | 01/02/2026 | 3:58 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze got kicked out need to restart and re pull up the account. But customer still on the line. |
| Ofalla, Frank Danniel | 01/02/2026 | 12:48 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix froze and got kicked out while on ready. Restarted citrix and AVAYA. |
| Acuyong, Joyce | 01/02/2026 | 12:30 AM | 12:47 AM | Citrix Latency - Change Citrix Server | Tm was not able to logged in on time due to citrix latency and applications were not pulling up. Changed citrix server but keeps getting kicked on the process of logging in. Rebooted PC which resolve the issue and advised TM to stamp on ready once done setting up. |
| Capurcos, Joan | 01/02/2026 | 4:15 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and logged out| restart and re pull up all tools while cx still on the line outside avaya |
| Isada, Ayessa | 01/02/2026 | 3:09 AM | 3:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while waiting for nextcall |
| Zurbano, Ma Evonne | 01/02/2026 | 11:30 PM | 11:47 PM | Citrix Latency - Change Citrix Server | Tm Citrix not pulling up. |
| Francisco, Nikka Patricia | 01/02/2026 | 3:55 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magdaluyo, Claire Mae | 01/02/2026 | 12:31 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 12:31 AM 12:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call/Cx got disconnected after system resume/endorsed for CB. Pod Number/Letter: 12/B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John 430142 / cmagdaluyo |
| Dellava, Angelica Mae | 01/02/2026 | 4:05 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Beltran, Mary Grace | 01/02/2026 | 12:13 AM | 2:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown |Citrix froze and kicked out while cx is still on the line. Cx is unresponsive, provided ghost spiel, another call was accepted. I had to assist cx first before logging back in. It took a long time to assist cx because her account was hacked and when I tried to revert her email address to her original email the email was removed, and the other email of the hacker was still being added. I tried to revert the account back to its normal form but the hacker still managed to access the account and changed the phone email address and added multiple emails even if I also added a limitation and files ATO case for the activities, yet the hacker still managed to lift it. I already asked for help from other coaches and mentors. We managed to put a limitation on account and gave the phone number of PayPal Debit since there are also transactions that she did not authorize using the PayPal Debit Card and she is claiming that she doesn't have a PayPal debit Card. |
| Aluad, Rose Ann | 01/02/2026 | 11:04 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ VPN disconnected |
| Acuyong, Joyce | 12/27/2025 | 10:56 AM | 10:59 AM | No Audio - PDA/ other tools still functional | Tm experienced an audio while having a call. Made changes on sound preferences which resolved the issue. |
| Duno, Edgar Louise | 01/02/2026 | 4:17 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and logged out |
| Aluad, Rose Ann | 01/02/2026 | 3:57 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Zolina, Ma Vhency Rose | 01/02/2026 | 1:13 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 01:13 AM- 01:22AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix while on call, no response from the cx, endorsed for CB. Pod Number/Letter: 5/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania 433959 - mzolina |
| Aluad, Rose Ann | 12/28/2025 | 11:04 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ VPN disconnected |
| Magallanes, Dylan Matthew | 01/02/2026 | 2:04 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/2/2025 Start Time End Time: 2:04:15 AM-2:16:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, citrix disconnected, set up all tools again Account Number: 5229755557025226209 Pod Number/Letter: 4-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Yamson, Jhon Richard | 01/02/2026 | 4:47 AM | 5:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tulale, Mae Con | 01/02/2026 | 2:43 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 2-JAN-2026 Start Time | End Time: 2:43 - 2:47 Issue Type: denali error Account Number: N/A Pod Number/Letter: 5-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Benid, Rose Anne | 01/02/2026 | 2:40 AM | 2:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while CX is till on the line need to logout to set up the tools again |
| Visto, Josellel | 01/02/2026 | 2:46 AM | 2:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 2-JAN-2026 Start Time | End Time: 2:46 - 2:51 Issue Type: denali error citrix log out during break Account Number: N/A Pod Number/Letter: 5-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Benid, Rose Anne | 01/02/2026 | 2:26 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Visto, Josellel | 01/02/2026 | 3:05 AM | 3:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2-JAN-2026 Start Time | End Time: 3:05 - 3:09 Issue Type: citrix froze/ call disconnected Account Number: 6095070811550329671 Pod Number/Letter: 5-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Billones, Mark | 01/02/2026 | 3:25 AM | 3:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Magdaluyo, Claire Mae | 01/02/2026 | 4:45 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 04:45 AM 04:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call/Kicked out from Citrix/Cx got disconnected after system resume/endorsed for CB. Pod Number/Letter: 12/B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania 430142 / cmagdaluyo |
| Balona, Shela | 01/02/2026 | 3:24 AM | 3:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error and kicked out while on call. |
| Bocala, John Loyd | 01/02/2026 | 4:45 AM | 4:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm experienced a citrix logged out during lunch. Changed POD station and restarted citrix. |
| Burbano, Maita | 12/30/2025 | 9:19 AM | 9:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out. |
| Zolina, Ma Vhency Rose | 01/02/2026 | 5:13 AM | 5:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time:05:13 AM- 05:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call/Kicked out from Citrix/Cx got disconnected after system resume/endorsed for CB. Pod Number/Letter: 5/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania 433959/ mzolina |
| Bocala, John Loyd | 01/02/2026 | 4:57 AM | 5:03 AM | Citrix Latency - Change Citrix Server | Tm experienced a automatic PC reboot. |
| Burbano, Maita | 01/02/2026 | 3:53 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disc. |
| Begas, Rizza Mae | 01/02/2026 | 5:07 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix froze and got kicked out while on ready, restarted citrix and AVAYA. |
| Palomo, John Paul | 01/02/2026 | 2:29 AM | 2:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/2/2026 Start Time End Time: 2:29 AM - 2:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA /Denali Error while on Break Account Number: Pod Number/Letter: 12/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Zurbano, Ma Evonne | 01/02/2026 | 11:30 PM | 11:47 PM | Citrix Latency - Change Citrix Server | Citrix not pulling up |
| Empino, Gene Reynald | 01/02/2026 | 4:23 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out citrix while on call |
| Acoyong, Angel Joy | 01/02/2026 | 4:20 AM | 4:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Luz, Dominic | 01/02/2026 | 2:29 AM | 2:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Dayalo, Czarina Joy | 01/02/2026 | 4:16 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix out |
| Marcos, Lyka Joy | 01/02/2026 | 2:53 AM | 2:56 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down / Citrix out |
| Santos, Raquel | 01/02/2026 | 11:30 PM | 11:34 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while waiting for call |
| Iguin, Harlyn Mae | 01/02/2026 | 12:50 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while waiting for call |
| Alayon, Alexander Paul | 01/02/2026 | 1:23 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICK OUT WHILE ON CALL |
| Daniel, Mark Jojit | 01/02/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Avaya and PDA |
| Magbanua, Ailyn | 01/02/2026 | 2:21 AM | 2:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX KICK OUT WHILE ON BREAK |
| Nadate, Jonnabell | 01/02/2026 | 3:05 AM | 3:07 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on call |
| Tolentino, Realyn | 01/02/2026 | 5:38 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart and Re set up Citrix/ restart PDA |
| Valencia, Nieza Joy | 01/02/2026 | 5:46 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Ricardo, Danicah | 01/02/2026 | 4:05 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tools |
| Albay, Cymon | 01/02/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Acejo, Aljune Mike | 01/02/2026 | 5:46 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Silvano, Jazel | 12/30/2025 | 2:59 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of Citrix/hard reset |
| Santos, Raquel | 01/02/2026 | 3:32 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call was not disconnected. Teammate delivered ghost spiel and then set up again. |
| Arbolado, Danielle | 01/02/2026 | 5:36 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix//Had to pull up tools and avaya |
| Vega, Genre Judd | 01/02/2026 | 3:34 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Jore, Paul Vincent | 01/02/2026 | 5:39 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix//Had to pull up tools and avaya |
| Nadate, Jonnabell | 01/02/2026 | 4:37 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call |
| Silvano, Jazel | 01/02/2026 | 3:06 AM | 3:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error after call |
| De Juan, Ivan Raphael | 01/02/2026 | 4:26 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Caballero, Raquel | 01/02/2026 | 4:00 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error and Avaya issue |
| Alayon, Alexander Paul | 01/02/2026 | 5:30 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call. Call as not disconnected. |
| Mendoza, Julie Ann | 01/02/2026 | 4:17 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze after the call got ended [Froze for 4 mins] Network and Avaya disconnected. Kicked out of Citrix. Relaunched tools |
| Tecson, Cathy | 01/02/2026 | 4:48 AM | 4:59 AM | No Audio - PDA/ other tools still functional | kicked of citfix |
| Deocampo, Joemar | 01/02/2026 | 1:50 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, tools not functioning and contact not disconnected | IMS0829084 |
| Lubrin, Mary Gwyneth | 01/02/2026 | 2:10 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. no response on the other line. all tools disappeared | IMS0829086 |
| Deocampo, Joemar | 01/02/2026 | 3:22 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, tools not functioning and contact not disconnected | |
| Dongon, Andrea Marie | 01/02/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of citrix |
| Manican, Joanna Len | 01/02/2026 | 5:54 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch, Restarted Vpn, Aaya, Pda and all tools |
| Randoy, Jenebeth | 01/02/2026 | 3:28 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | Restarted Avaya and PDA | Avaya takes time to pull up |
| Briones, Andrea Mean | 01/02/2026 | 5:38 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze got kicked out of Citrix need to pull up tools |
| Devibar, Juselle Rey | 12/31/2025 | 10:00 PM | 10:11 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate's VPN was disconnected including Avaya and citrix. Ticket number: IMS0829063 |
| Villas, Neca | 01/02/2026 | 5:41 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esporma, Hannah Mae | 01/02/2026 | 1:38 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Deslate, Krezzel | 01/02/2026 | 5:50 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Salgado, Bryan Steven | 01/02/2026 | 5:37 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Equinan, Jelame | 01/02/2026 | 1:59 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Acejo, Aljune Mike | 01/02/2026 | 6:50 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and PDA error while on call |
| Devibar, Juselle Rey | 12/31/2025 | 1:58 AM | 2:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix was froze while on call and needed to pull up Avaya since it was also disconnected. Affected account: *5326178514585789643 |
| Celino, Ar Brian | 01/02/2026 | 5:47 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Quinton, Quenne | 01/02/2026 | 5:53 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch | Had to repull-up all tools |
| Esporma, Hannah Mae | 01/02/2026 | 5:39 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Macaculop, Chona | 01/02/2026 | 5:40 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Tuyay, Shantal | 01/02/2026 | 5:37 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix//Had to pull up tools and avaya while assisting the next cx |
| Alvero, Eleandro | 12/31/2025 | 10:58 PM | 11:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. Affected account: *1431882222546375349 |
| Parohinog, Reynan | 12/31/2025 | 4:15 AM | 4:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix closed while on lunch. Teammate's VPN and Avaya was disconnected. Ticket number: IMS0829063 |
| Degala, Jeanette | 01/02/2026 | 5:45 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED |
| Magluyan, Grace Alondra Joy | 12/31/2025 | 4:17 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went on error while on lunch. Ticket number: IMS0829063 |
| Adodoli, Karl Howen | 12/31/2025 | 4:32 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix, VPN and AVAYA was disconnected. Ticket number: IMS0829063 |
| Ricardo, Danicah | 01/02/2026 | 1:46 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Denali error | call disconnected |
| Luz, Dominic | 01/02/2026 | 6:31 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Patricio, Jason | 01/02/2026 | 5:48 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of Citrix |
| Silvano, Jazel | 01/02/2026 | 6:22 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error after call |
| Adodoli, Karl Howen | 12/31/2025 | 2:14 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze. VPN and AVAYA was disconnected. |
| Simon, Cheryll Grace | 01/02/2026 | 5:44 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze |
| Ponsaran, Krizzia Anne | 01/02/2026 | 5:45 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out of citrix |
| Graciadas, John Wilbert | 12/31/2025 | 4:02 AM | 4:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix, VPN and Avaya disconnected while on lunch. Ticket number: IMS0829063 |
| Cartujano, David | 01/02/2026 | 5:48 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Equinan, Jelame | 01/02/2026 | 5:47 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ayuda, Ma Victoria | 12/31/2025 | 4:21 AM | 4:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix froze and disconnected. No audio and VPN was also disconnected while on lunch. Ticket number: IMS0829063 |
| Tondo, Joshua | 01/02/2026 | 5:40 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch| Citrix got disconnected | Need to pull out all of my tools |
| Olisco, Francis John | 01/02/2026 | 5:37 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Disconnected while on Lunch | Restarted tools. |
| Alvero, Eleandro | 12/31/2025 | 3:04 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze while on call and needed to pull up AVAYA. Teammate's VPN, Avaya, contact and audio was disconnected |
| Olisco, Francis John | 01/02/2026 | 5:37 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Disconnected while on Lunch | Restarted tools |
| Rance, Clem | 01/02/2026 | 5:56 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kickout from Citrix while on lunch | Restart all tools. |
| Devera, Chris Bob Jasper | 12/31/2025 | 3:27 AM | 3:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix froze during call. The teammate's needed to log out and need to repull up Avaya and tools. Ticket number: IMS0829063 |
| Barrera, Bonnie Andrew | 01/02/2026 | 6:01 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout from Citrix and Avaya call is not disconnected. |
| Mayo, Emie Rose | 01/02/2026 | 6:02 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call/ Call got disconnected. |
| Lingco, Rollene | 01/02/2026 | 5:50 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | need to restart citrix and pull up tools again. |
| Aniero, Mark Anthony | 01/02/2026 | 5:54 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Need to pull out |
| Escalada, Jacene Joy | 01/02/2026 | 5:54 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Cx disconnected, lost audio. Restarted Citrix, Avaya and Denali. |
| Buala, Kristine Grace | 01/02/2026 | 5:43 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch. Having a hard time pulling up the Citrix again. Initiated a hard reset. |
| Lubrin, Mary Gwyneth | 01/02/2026 | 6:30 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Re-pulled up Azure NA and was able to assist the cx. Restarted tools after the call |
| Lingco, Rollene | 01/02/2026 | 1:36 AM | 1:52 AM | No Audio - PDA/ other tools still functional | Citrix froze and denali error while on call | was advised by WF Yan to quit avaya and had a hard time pulling it up. |
| Borda, Lourgene | 01/02/2026 | 1:35 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected | Cx disconnected, and Avaya went offline |
| Borda, Lourgene | 01/02/2026 | 1:35 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and VPN went offline. |
| Ore, Francis Riel | 01/02/2026 | 4:19 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 2-JAN-2026 Start Time | End Time: 4:19 - 4:49 Issue Type: Citrix disconnected while on call, set up again | call not disconnected Account Number: 1886161148319518223 Pod Number/Letter: F - 11 Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Encina, Felix John | 12/31/2025 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze while on call and needed to pull up avaya. Citrix was disconnected. |
| Montalban, Lorebe | 12/31/2025 | 5:42 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze while on call and needed to pull up the Avaya. When the teammate is about to go on ready, the citrix was disconnected. Affected account: *1509452153852913587 |
| Tulale, Mae Con | 01/02/2026 | 4:20 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2-JAN-2026 Start Time | End Time: 4:20 - 4:39 Issue Type: Citrix disconnected while on call, set up again Account Number: 2121280059192208400 Pod Number/Letter: 5-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dela Cruz, Dongie | 01/02/2026 | 5:50 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked by citrix while on call call not disconnected// hard restart need to reset up // system was not able to pull up an account during call (case number:242240691) |
| Olanga, Jolimae | 01/02/2026 | 3:30 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/2/2026 Start Time End Time: 3:30AM-4:05AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Connection lost, Citrix froze and got kicked out. Having trouble pulling up Citrix so I changed pod Account Number: 1513635984429826678 Pod Number/Letter: Prev pod: 11-D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/02/2026 | 3:30 AM | 3:48 AM | No Audio - PDA/ other tools still functional | Shift Date: 01/02/2026 Start Time End Time: 3:30 AM - 3:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix loading. Citrix froze and logout. pull up citrix again but no audio heard from cx after. Delivered ghost spiel and set up Denali again. Account Number: N/A Pod Number/Letter: 12- A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID: 430580 - rflotildes |
| Randoy, Jenebeth | 01/02/2026 | 7:28 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | Restarted Avaya and PDA |
| Devibar, Juselle Rey | 12/31/2025 | 5:58 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze while on call. VPN and Avaya was disconnected. Affected account: *5633692405486102405 |
| Palomo, John Paul | 01/02/2026 | 3:25 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/2/2026 Start Time End Time: 3:25 AM - 3:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call Not disconnected. I have to restart and set up my tools again while on call. Account Number: 2122244855737017852 Pod Number/Letter: 12/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 01/02/2026 | 3:30 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2-JAN-2026 Start Time | End Time: 3:30 AM - 3:46 AM Issue Type: citrix froze/ call disconnected: DUB citrix got disconnected, avaya is not loading. Account Number: 1440839162630342849 , 1336171648672716182 Pod Number/Letter: 5-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK, |
| Dalumpines, Athea Trisha | 12/31/2025 | 5:48 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze, VPN was disconnected. Affected account: *5633928262582251739 |
| Samino, Anthony Josh | 01/02/2026 | 3:13 AM | 3:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 2-JAN-2026 Start Time | End Time: 3:13 AM - 3:42 AM Issue Type: citrix froze/ call disconnected: DUB citrix got disconnected, tried to restup all over again, but avaya and vpn is not loading, ask for help with Tee John advised to restart my PC and resetup all over again. Account Number: 1749346177960792785 Pod Number/Letter: 5-f Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK, Tee john |
| Espinosa Jr, Mervin | 12/31/2025 | 5:57 AM | 6:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN disconnected, Avaya disconnected, Citrix disconnected need to set up everything. Ticket number: IMS0829063 |
| Albay, Alrry | 01/02/2026 | 12:50 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2-JAN-2026 Start Time | End Time: 12:50 AM | 1:15 AM Issue Type: Citrix froze but call was not disconnected and w/o Audio Avaya issue - it took time to close/reopen the program; forced to do hard reboot. Account Number: 6104499022839771916 Pod Number/Letter: 12-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tulale, Mae Con | 01/02/2026 | 12:16 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 12:16-12:37 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, citrix disconnected, set up again. Pod Number/Letter: 5-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John 431971 - mtulale |
| Palomo, John Paul | 01/02/2026 | 6:33 AM | 6:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/2/2026 Start Time End Time: 6:33 AM - 6:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to change station after lunch. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 20/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Lingco, Rollene | 01/02/2026 | 2:13 AM | 2:38 AM | No Audio - PDA/ other tools still functional | Had 2 ghost calls | AVAYA ISSUE no response from cx's end| WF Yan tried to fix the issue but was advice to change PC | need to restart citrix and set up tools again. |
| Magallanes, Dylan Matthew | 01/02/2026 | 6:38 AM | 6:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/2/2025 Start Time End Time: 6:38:45 AM-6:54:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix disconnected and unable to reconnect after lunch break. also changed pods Account Number: none Pod Number/Letter: 16-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Villorente, Aira Khrystine | 01/02/2026 | 10:09 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Teammate had Audio Issues on 2 consecutive calls although we already adjusted the settings on her AVAYA. Teammate had to look for a new station with a working AVAYA in the 2nd Prod Floor |
| Ore, Francis Riel | 01/02/2026 | 6:30 AM | 6:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 2-JAN-2026 Start Time | End Time: 6:30AM - 6:54 AM Issue Type: Change POD, set up again Account Number: N/A Pod Number/Letter: 13-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Gamlanga, Christine Grace | 01/02/2026 | 12:25 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 2, 2026 Start Time | End Time: 12:25 AM-12:46 AM Issue Type: citrix froze while assisting customer , citrix disconnected and a call was connected had to assist while pda is not connected. Account Number: 4812177216182872561 Pod Number/Letter: 5-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Abajar, Allysa | 01/02/2026 | 1:33 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Froze while Call was ongoing. Teammate had to finish assisting the customer |
| Alvero, Eleandro | 12/31/2025 | 7:10 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze while having a call and the teammate was disconnected to citrix. Affected account: *1196993429023189187 |
| Duran, Louella | 01/02/2026 | 7:21 AM | 5:33 AM | Avaya Issue - Freeze | Avaya and PDA Disconnect |
| Visto, Josellel | 01/02/2026 | 7:24 AM | 7:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 7:24 AM - 7:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):CITRIX DISCONNECTED WHILE ON THE CALL/ CALL DISCONNECTED Account Number: 1403597225592093426 Pod Number/Letter: 20-c Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: coach TK |
| Ariaga, Trixie | 01/02/2026 | 1:32 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA Error After Lunch |
| Arcano, Anjenette | 01/02/2026 | 7:31 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Estrella, Joyce | 01/02/2026 | 1:34 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA Error After Lunch |
| Empeno, Alleah Camille | 01/02/2026 | 7:40 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix dc while on lunch |
| Baranda, Patricia Ann | 01/02/2026 | 1:42 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA Disconnected call disconnected |
| Zolina, Ma Vhency Rose | 01/02/2026 | 7:46 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 2-JAN-2026 Start Time | End Time: 07:46 AM-07:47 AM Issue Type: Error while on break Account Number: N/A Pod Number/Letter: 15/D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/02/2026 | 6:27 AM | 6:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/02/2026 Start Time End Time: 6:27 AM - 6:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix loading. Advise to change station. Set up Denali again. Account Number: N/A Pod Number/Letter: 19- B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen EID: 430580 - rflotildes |
| Olanga, Jolimae | 01/02/2026 | 6:26 AM | 6:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 2, 2025 Start Time | End Time: 6:26AM | 6:39AM Issue Type: Change of pod, had to set up again. Account Number: Pod Number/Letter: 11-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Baranda, Patricia Ann | 01/02/2026 | 2:15 AM | 2:27 AM | Avaya Issue - Freeze | In the middle of discussing the case, PDA suddenly went on ERROR. Teammate Logged Out and Back In to PDA. |
| Baranda, Patricia Ann | 01/02/2026 | 5:40 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | The call got disconnected in the middle filing the dispute, Citrix Froze and PDA stamped to ERROR. |
| Parohinog, Reynan | 01/01/2026 | 11:55 PM | 11:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected AVAYA and citrix was froze. |
| Magdaluyo, Claire Mae | 01/02/2026 | 6:39 AM | 6:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/2/2026 Start Time End Time: 6:29 AM 6:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix after Lunch/advised by WF Allen to change station Account Number: No cx got disconnected Pod Number/Letter: 19/C Production Floor: 5F floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Ayuda, Ma Victoria | 01/01/2026 | 11:16 PM | 11:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix froze, VPN and Avaya was disconnected. Affected account: *1392534419799095929 |
| Nedula, Cleo Mariz | 12/31/2025 | 3:07 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bondoc, John Karl Ric | 01/02/2026 | 3:07 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Denosta, Marrianne | 01/02/2026 | 6:30 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 2, 2025 Start Time | End Time: 6:30AM | 6:44AM Issue Type: Change of pod, had to set up again. Account Number: Pod Number/Letter: 19-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Begona, Maricar | 01/02/2026 | 3:12 AM | 3:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Visto, Josellel | 01/02/2026 | 6:41 AM | 6:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/02/2026 Start Time End Time: 6:41 AM - 6:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): changing of station/ citrix is not pulling up/ needs to restart computer after lunch Account Number: N/A Pod Number/Letter: 20-c Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Adodoli, Karl Howen | 01/01/2026 | 12:10 AM | 12:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA went on error. |
| Begona, Maricar | 01/02/2026 | 4:26 AM | 4:28 AM | No Audio - PDA/ other tools still functional | N/A |
| Samino, Anthony Josh | 01/02/2026 | 6:35 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/2/2026 Start Time End Time: 6:35 AM - 6:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA /Denali Error while on Lunch, change POD advised by WF Allen Account Number: N/A Pod Number/Letter: 19-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/02/2026 | 6:30 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 2-JAN-2026 Start Time | End Time: 6:30 - 6:45 Issue Type: Change POD, set up again Account Number: N/A Pod Number/Letter: 20-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Diaz, Jessirie | 01/02/2026 | 3:19 AM | 3:24 AM | No Audio - PDA/ other tools still functional | N/A |
| Caballero, Reto | 01/02/2026 | 4:24 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Kicked out of Citrix, Citrix and Avaya took so long to pull up |
| Samino, Anthony Josh | 01/02/2026 | 6:52 AM | 7:07 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/2/2026 Start Time End Time: 6:52 AM - 7:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected, CX is still on the line but unable to hear the CX Account Number: N/A Pod Number/Letter: 19-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ocumas, Christine | 01/02/2026 | 7:27 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Rosas, Shainne Lou | 01/02/2026 | 7:28 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Albay, Alrry | 01/02/2026 | 7:08 AM | 7:14 AM | No Audio - PDA/ other tools still functional | Shift Date: 2-JAN-2026 Start Time | End Time: 7:08 AM | 7:14 AM Issue Type: Avaya issue - Y cord broken, No Audio/ forced to do transfer station to 15-B. Account Number: n/a Pod Number/Letter: 17-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Bondoc, John Karl Ric | 01/02/2026 | 7:32 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | After lunch all of my tools are froze only option is hard reset |
| Alvero, Eleandro | 01/01/2026 | 12:37 PM | 12:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA into error. |
| Tulale, Mae Con | 01/02/2026 | 7:54 AM | 8:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 2-JAN-2026 Start Time | End Time: 7:54am-8:06am Issue Type: Citrix froze while on break, citrix got disconnected, and set up again Account Number: n/a Pod Number/Letter: 20-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Villorente, Aira Khrystine | 01/02/2026 | 3:29 AM | 3:32 AM | No Audio - PDA/ other tools still functional | System issue while on call | Can't hear valid response and provide ghost spiel | PDA error. |
| Frugalidad, Cristina | 12/01/2025 | 12:42 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Algarne, Roby Jean | 01/02/2026 | 7:11 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERRor // citrix freeze // call got disconnected |
| Celeste, Airene Mae | 01/01/2026 | 1:36 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alabe, Jason | 01/01/2026 | 1:40 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/02/2026 | 7:29 AM | 7:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out to citrix while on lunch, unable to login to citrix |
| Badillo, Bernard Luis | 01/01/2026 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bandellon, Razel Ann | 01/02/2026 | 7:57 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/02/2026 | 8:09 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delima, John David | 01/01/2026 | 1:39 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delima, John David | 01/02/2026 | 5:57 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bajande, Jemima | 01/02/2026 | 8:18 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and kicked out of citrix, then PDA Error |
| Garcia, Christian Paul | 01/02/2026 | 5:44 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deondo, Micah | 01/01/2026 | 1:57 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alabe, Jason | 01/02/2026 | 5:45 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Burbano, Maita | 01/02/2026 | 7:58 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disc. while waiting for the next call |
| Albay, Cymon | 01/02/2026 | 1:40 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze, PDA error |
| Olisco, Divine | 01/02/2026 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Garcia, Christian Paul | 01/01/2026 | 2:55 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Morado, Mark | 01/02/2026 | 8:16 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED WHILE ON CALL |
| Frugalidad, Cristina | 01/01/2026 | 4:39 AM | 4:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/01/2026 | 5:36 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magallanes, Dylan Matthew | 01/02/2026 | 8:16 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/2/2025 Start Time End Time: 8:16:57 AM-8:26:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix crashed and froze. set up all tools again Account Number: 1308788352434286657 Pod Number/Letter: 16-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dador, Louis Adrian | 01/02/2026 | 8:01 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call - kicked out - relaunched tools |
| Delima, John David | 01/01/2026 | 5:42 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Badillo, Bernard Luis | 01/01/2026 | 5:42 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 01/01/2026 | 5:55 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/01/2026 | 12:37 AM | 12:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN disconnected and PDA went into error |
| Celeste, Airene Mae | 01/02/2026 | 5:43 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Garcia, Christian Paul | 01/01/2026 | 5:54 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/01/2026 | 12:51 AM | 12:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA went into error |
| Bengan, Aicyl | 01/01/2026 | 5:46 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Olisco, Divine | 01/01/2026 | 6:10 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Parohinog, Reynan | 01/01/2026 | 1:04 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket number: IMS0829063 |
| Delima, John David | 01/02/2026 | 10:00 PM | 10:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dalumpines, Athea Trisha | 01/01/2026 | 1:44 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket number: IMS0829063 |
| Celeste, Airene Mae | 01/02/2026 | 1:40 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Encina, Felix John | 01/01/2026 | 1:38 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket number: IMS0829063 |
| Delima, John David | 01/02/2026 | 1:42 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/01/2026 | 1:44 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN disconnected and PDA error while on lunch. Ticket number: IMS0829063 |
| Olisco, Divine | 01/01/2026 | 1:42 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 01/01/2026 | 1:49 AM | 2:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN disconnected and PDA error while on lunch. Ticket number: IMS0829063 |
| Frugalidad, Cristina | 01/02/2026 | 1:46 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Magbanua, Ailyn | 01/02/2026 | 6:16 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ON CALL, CALL NOT DISCONNECTED |
| Garcia, Christian Paul | 01/02/2026 | 1:42 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Devera, Chris Bob Jasper | 01/01/2026 | 1:47 AM | 2:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA Error while on lunch. Ticket number: IMS0829063 |
| Santos, Raquel | 01/02/2026 | 7:35 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Badillo, Bernard Luis | 01/02/2026 | 1:43 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected/ contact disconnected |
| Nadate, Jonnabell | 01/02/2026 | 8:33 AM | 8:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call |
| Badillo, Bernard Luis | 01/02/2026 | 2:17 AM | 2:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Prudente, Rhyme Roger | 01/02/2026 | 8:23 AM | 8:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown after lunch |
| Chu, Kenny Lloyd | 12/02/2025 | 8:14 AM | 8:23 AM | No Audio - PDA/ other tools still functional | CItrix freeze no cx audio |
| Ayuda, Ma Victoria | 01/01/2026 | 3:13 AM | 3:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate was kicked out from from AVAYA, VPN and Citrix |
| Garbo, Maru | 01/02/2026 | 11:44 AM | 11:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due system issue | Citrix freeze | Denali error. |
| Basas, Kirk Michael | 01/02/2026 | 3:24 AM | 3:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | KICKED OUT OF CITRIX / AVAYA DENALI ERROR |
| Espejo, Renalyn | 01/02/2026 | 3:31 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error/ call disconnected |
| Taladtad, Jelly Ann | 01/02/2026 | 4:04 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error/ call disconnected |
| Delos Santos, Hubert Clifford | 01/02/2026 | 7:15 AM | 7:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | screen froze / pda error / |
| Basas, Kirk Michael | 01/02/2026 | 7:22 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout PDA/Denali Error |
| Taladtad, Jelly Ann | 01/02/2026 | 7:18 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix need to restart/ call got disconnected |
| Espejo, Renalyn | 01/02/2026 | 7:42 AM | 7:43 AM | Avaya Issue - Freeze | Got disconnected from Citrix after the one-on-one session at 7:42 AM. Logged back in and stamped for the second break at 7:43 AM. |
| Capurcos, Joan | 01/02/2026 | 8:15 AM | 8:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error but cx still on the line |
| Adodoli, Karl Howen | 01/01/2026 | 4:10 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was disconnected, same with the VPN and Citrix. Ticket number: IMS0829063 |
| Tupaz, Alain Ray | 01/02/2026 | 8:15 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Aluad, Rose Ann | 01/02/2026 | 6:37 AM | 6:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Parohinog, Reynan | 01/01/2026 | 5:06 AM | 5:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected. |
| Benid, Rose Anne | 01/02/2026 | 6:47 AM | 7:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on pending lunch call has been disconnected. |
| Gamlanga, Christine Grace | 01/02/2026 | 4:38 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 2, 2026 Start Time | End Time: 4:38- 4:48 AM Issue Type: citrix froze while on call had to restart citrix Account Number: 1305650910571408052 Pod Number/Letter: 5-C Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Alvero, Eleandro | 01/01/2026 | 4:39 AM | 4:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate was disconnected from citrix. Teammate had to restart citrix, reconnect VPN and AVAYA |
| Balona, Shela | 01/02/2026 | 7:25 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error and kicked out while on lunch. |
| Encina, Felix John | 01/01/2026 | 5:39 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA and VPN was disconnected. |
| Burbano, Maita | 01/02/2026 | 7:58 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc. while waiting for the next |
| Acoyong, Angel Joy | 01/02/2026 | 8:18 AM | 8:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Dizon, Arnel | 01/02/2026 | 9:36 AM | 9:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ofalla, Frank Danniel | 01/02/2026 | 8:45 AM | 8:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on ready |
| Alvaira, Norallie | 01/02/2026 | 8:21 AM | 8:44 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix / Denali error / needs to reset all tools |
| Dayalo, Czarina Joy | 01/02/2026 | 8:18 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Iguin, Harlyn Mae | 01/02/2026 | 5:01 AM | 5:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Pda error while on call |
| Iguin, Harlyn Mae | 01/02/2026 | 8:56 AM | 9:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while on call. |
| Pantaleon, Laurence | 01/02/2026 | 8:10 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and citrix kicked out , hard reset |
| Mendoza, Julie Ann | 01/02/2026 | 8:18 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Call not disconnected but unable to hear anything. Initiated ghost spiel. Reconnect VPN and Avaya. Denali error. Logout to ready. |
| Alayon, Alexander Paul | 01/02/2026 | 9:26 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. |
| Galisim, Lovely Nicole | 01/02/2026 | 8:28 AM | 8:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Aluad, Rose Ann | 01/02/2026 | 9:27 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Valencia, Nieza Joy | 01/02/2026 | 9:43 AM | 9:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR while handling call |
| Olanga, Jolimae | 01/02/2026 | 9:39 AM | 9:44 AM | Avaya Issue - Freeze | Shift Date: January 2, 2026 Start Time | End Time: 9:39AM-9:44AM Issue Type: citrix froze, avaya error while on avail status Account Number: Pod Number/Letter: 19-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/02/2026 | 9:52 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 9:52 AM - 10:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix loading. citrix froze when the call is about to end. Account Number: 5576821163421469907 Pod Number/Letter: 19- B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID: 430580 - rflotildes |
| Magdaluyo, Claire Mae | 01/02/2026 | 9:52 AM | 9:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/02/2026 Start Time End Time: 9:52 AM - 9:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on call/Cx not disconnected Account Number: 1949576960478311414 Pod Number/Letter: 19- C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EID: 430142 / cmagdaluyo |
| Cabugao, Peter Kent | 01/03/2026 | 12:37 PM | 12:47 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Moved to 3rd floor. |
| Alcazaren, Marivie | 01/03/2026 | 12:46 PM | 12:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Moved to 3rd floor. |
| Degala, Kent Lemuel | 01/03/2026 | 12:45 PM | 12:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Moved to 3rd floor. |
| Navarra, Danelyn | 01/02/2026 | 1:03 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Rubio, Mary Ann | 01/02/2026 | 1:11 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Flores, Angelica | 01/02/2026 | 12:57 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Diamonon, Fons Fernando | 01/02/2026 | 10:59 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | TM is on training meeting after lunch |
| Flores, Angelica | 01/02/2026 | 9:59 PM | 10:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Rubio, Mary Ann | 01/02/2026 | 9:04 PM | 9:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Navarra, Danelyn | 01/02/2026 | 8:56 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Cuare, Rey John | 01/03/2026 | 5:00 PM | 5:02 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 01/02/2026 | 2:04 AM | 2:14 AM | Avaya Issue - Freeze | Assisted By: Coach Jerelyn |
| Gregorio, Jester | 01/03/2026 | 5:33 PM | 5:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zulieta, Vanessa | 01/03/2026 | 5:33 PM | 5:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Balberona, Ryah Mae | 01/03/2026 | 6:02 PM | 6:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart Citrix and pull up tools. TM was able to go on ready. |
| Benitez, Dan Bryan | 01/03/2026 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | Advised TM to restart Avaya. |
| Polvorosa, Trezia Mae | 01/03/2026 | 6:11 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH ALLIE |
| Horario, John Rey | 01/03/2026 | 5:46 PM | 5:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Ciudadano, Michaela | 01/03/2026 | 5:08 PM | 5:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Begaso, Jestine Marie | 01/03/2026 | 7:08 PM | 7:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie Rose Lequip |
| Biclar, Andreia Sacci | 01/03/2026 | 7:44 PM | 7:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie Rose Lequip |
| Ofalla, Louis Kenneth | 01/03/2026 | 7:53 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and disconnected. Can't log in back |
| Obalo, Allen Carl | 01/03/2026 | 7:54 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and disconnected. Can't log in back |
| Arbis, Klarenz | 01/03/2026 | 7:50 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze |
| Ponsaran, Andrea Kaye | 01/03/2026 | 7:39 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze |
| Altamia, Margie Ann | 01/03/2026 | 7:41 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted Tm to restart citrix and pull-up tools. Avaya took time to load. TM was able to go on ready. |
| Gallardo, Kian Jan | 01/03/2026 | 7:45 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda, and avaya. |
| Bernas, John Vincent | 01/03/2026 | 7:53 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, and citrix. tm was able to login. |
| Cabuslay, Ma Richelle | 01/03/2026 | 7:56 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA and Avaya. Tm was able to go on ready. |
| Paulo, Pauline | 01/03/2026 | 7:57 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart citrix and other tools affected by downtime. TM was able to go on ready. |
| Peremne, Tanya Kyle | 01/03/2026 | 7:26 PM | 7:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | ADvised tm to restart citrix, pda, avaya and vpn. Avaya took time to launch which downtime exceeded more than 15 minutes. Assisted TM for avaya checking. Tm was able to go on ready. |
| Benitez, Dan Bryan | 01/03/2026 | 8:02 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Peremne, Tanya Kyle | 01/03/2026 | 7:55 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix, VPN and AVaya. Assisted TM again to pull-up tools affected by downtime. TM was able to go on ready. |
| Aguilar, Reyla Jean | 01/03/2026 | 8:11 PM | 8:12 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Legaspi, Amiel Dave | 01/03/2026 | 8:36 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Franco, Doreen | 01/03/2026 | 8:38 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ang, Princess | 01/03/2026 | 7:49 PM | 7:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Caldea, Anne Emirald | 01/03/2026 | 7:42 PM | 7:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Espineda, Janine Nicole | 01/03/2026 | 7:36 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Alkonga, Abigail | 01/03/2026 | 7:32 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Acervo, Erika | 01/03/2026 | 8:36 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie |
| Cuare, Rey John | 01/03/2026 | 8:41 PM | 9:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The Teammate was on his call and the Citrix froze, got kicked out of Citrix and need to restart Avaya as well. Teammate was able to log-in back immediately and stamp ready at 09:04 PM. Pull-up tools while already on call. |
| Flores, Angelica | 01/03/2026 | 6:32 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix need to login to avaya and VPN and log in again |
| Navarra, Danelyn | 01/03/2026 | 8:02 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix disconnected after break. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Acevedo, Maria Therese Anne | 01/03/2026 | 8:12 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on chat _ citrix froze and was kicked out. Yubikey needed to log back in and after logging in, all tools and contacts are disconnected. |
| Diocena, Karl Vincent | 01/03/2026 | 8:33 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogging in on avaya and denali |
| Dimo, Charisse | 01/03/2026 | 8:40 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Duatin, Marbee Darryl | 01/03/2026 | 8:45 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect VPN/ quit avaya and log in once more |
| Rubio, Mary Ann | 01/03/2026 | 8:55 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: : While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogging in on avaya and denali |
| Legaspi, Amiel Dave | 01/03/2026 | 9:24 PM | 9:26 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Cabuslay, Ma Richelle | 01/03/2026 | 7:56 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/03/2026 | 8:43 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ciudadano, Michaela | 01/03/2026 | 9:07 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lopez, Jean | 01/03/2026 | 8:40 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Barrios, Michael | 01/03/2026 | 4:40 PM | 4:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Briones, Lorrie Miles | 01/03/2026 | 7:33 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Gonzales, Jovelyn | 01/03/2026 | 8:40 PM | 9:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/03/2026 | 8:40 PM | 8:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie |
| Russ, Germalyn | 01/02/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM got kicked out of citrix while on chat. Had to relaunch it again. |
| Buenvenida, Grace | 01/02/2026 | 5:54 AM | 6:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on an active chat. TM had to sign in to avaya and relaunch PDA. |
| Cortes, Gabriel | 01/02/2026 | 5:45 AM | 5:47 AM | Avaya Issue - Freeze | Avaya freeze |
| Caballero, Raquel | 01/02/2026 | 8:00 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | ASSISTED BY: Coach Sidney El Cid and WF |
| Bolante, Pholla Jeve | 01/02/2026 | 5:54 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | <5mins |
| Dadivas, Nica Rose | 01/02/2026 | 7:09 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm disconnected from Citrix during her lunch break, Tm, need to reopen and restore all the applications and work that were previously running |
| Bacas, Maxine Rose | 01/03/2026 | 7:33 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Arellano, Bea Luz | 01/03/2026 | 7:34 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Reodava, Eric | 01/02/2026 | 7:15 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | got kicked out of Citrix while they were on Lunch. After that, their computer or Citrix froze, so they did a hard reset. When they tried to log back in, Citrix couldn’t load their profile properly, and that’s why the PDA error showed up. |
| Adame, Willie Mer | 01/03/2026 | 9:50 PM | 9:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie Rose Lequip |
| Beltran, Mary Grace | 01/02/2026 | 8:10 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Kicked out while on call. cx is unresponsive. provided ghost spiel and ended the call. |
| Anuales, Neste Rose | 01/03/2026 | 9:42 PM | 9:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Ciudad, John Lawrence | 01/03/2026 | 7:39 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Quicoy, Febelyn | 01/03/2026 | 9:59 PM | 10:09 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH ALLIE |
| Detorio, Mc Varry | 01/03/2026 | 7:53 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Dela Cruz, Juhanah | 01/03/2026 | 8:53 PM | 9:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tuyay, Shantal | 01/03/2026 | 10:10 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze | ghost spiel |
| Albay, Cymon | 01/03/2026 | 10:24 PM | 10:31 PM | Avaya Issue - Freeze | Avaya/PDA malfunction. |
| Dela Cruz, Juhanah | 01/03/2026 | 8:53 PM | 9:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/03/2026 | 8:55 PM | 9:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arandez, Christian Van | 01/03/2026 | 10:10 PM | 10:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | DETAILED EXPLANATION: Denali turned white and need to restart consulted from WF rhayne |
| Abag, Jay | 01/03/2026 | 10:40 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Flores, Angelica | 01/03/2026 | 10:38 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on ready right after the call was ended kick out from citrix need to login to avaya and VPN and set up tolls again |
| Beluso, Jhenice | 01/02/2026 | 7:29 AM | 7:31 AM | Avaya Issue - Freeze | PDA denali error while on lunch |
| Juarez, Andrei | 01/02/2026 | 8:04 AM | 8:05 AM | Avaya Issue - Freeze | PDA error while on avail |
| Macadez, Mark Venz | 01/03/2026 | 9:32 PM | 9:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Bacuta, Shairra Joy | 01/03/2026 | 11:17 PM | 11:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on active chat. TM had to relaunch PDA |
| De Juan, Ivan Raphael | 01/03/2026 | 11:19 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to relaunch PDA since it got disconnected while on an active chat. |
| Solis, Mary Louise | 01/03/2026 | 11:19 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went on error while assisting a customer on chat. Had to relaunch PDA after replying to the customer. |
| Simon, Cheryll Grace | 01/03/2026 | 11:19 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error had to finish all of the contacts before repulling up PDA |
| Cezar, Mary Mae | 01/03/2026 | 11:19 PM | 11:24 PM | Avaya Issue - Freeze | TM got disconnected from avaya , had to restart and relaunch PDA |
| Birog, Sam Ryan Louise | 01/03/2026 | 9:00 PM | 9:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya freeze |
| Hiasa, Angel | 01/03/2026 | 7:40 PM | 7:56 PM | Avaya Issue - Freeze | Avaya freeze |
| Candido, Rhea Mae | 01/03/2026 | 11:10 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze and got kicked out while on call. Restarted citrix and set up tools. |
| Ricardo, Danicah | 01/03/2026 | 11:40 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tools |
| Prudente, Rhyme Roger | 01/03/2026 | 11:30 PM | 11:42 PM | Citrix Latency - Change Citrix Server | Tm was not able to logged in on time due to citrix latency and keeps getting kicked out. Application were taking too long too load. Rebooted PC and changed citrix server. |
| Ponsaran, Khrystmund | 01/03/2026 | 10:45 PM | 11:00 PM | Avaya Issue - Freeze | Kick out from citrix / Had to restart everything / Call was not disconnected and due to latency unable to open everything immediately. |
| Suderio, Marco Pablo | 01/03/2026 | 10:56 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Habulan, Nicole | 01/02/2026 | 4:00 PM | 4:04 PM | Avaya Issue - Freeze | Assisted By: Coach Niel |
| Obafial, Mark Gyzzynn | 01/03/2026 | 4:22 PM | 4:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene (citrix froze while on ready /kicked out of citrix / needs to restart citrix/ restart citrix and re pull up tools) |
| Yap, Alleiah Kaye | 01/03/2026 | 4:13 PM | 4:22 PM | Citrix Latency - Change Citrix Server | Assisted By: WF Rhayne and Coach Neil |
| Ocana, Keth David | 01/02/2026 | 5:51 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze, PDA error while on break |
| Borda, Ginalyn | 01/03/2026 | 5:42 PM | 5:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Castro, Harvey Nicolai Andrew | 01/02/2026 | 7:30 PM | 7:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Martinez, Jayza Mae | 01/03/2026 | 10:25 PM | 10:27 PM | Citrix Latency - Change Citrix Server | Assist tm to restart PDA and stamp on ready right away. |
| Pagsuguiron, Rachel | 01/02/2026 | 5:55 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze citirx logged out while on call cx disconnected of citrix and avaya cx not responding have to disconnect to set up again |
| Peremne, Tanya Kyle | 01/02/2026 | 7:26 PM | 7:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Workforce Rayne |
| Gan, Mikael Van | 01/02/2026 | 11:54 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Deocampo, Joemar | 01/03/2026 | 10:50 PM | 11:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to manage task manager in order to pull up PDA and advised tm to stamp ready right away. |
| Tanuyan, Zephamor Borrish | 01/02/2026 | 6:49 AM | 6:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Martus, Feleah Mae | 01/03/2026 | 7:51 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/03/2026 | 7:41 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF Rhayne |
| Bautista, Demmeth | 01/03/2026 | 9:06 PM | 9:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to restart citrix while on call. TM was able to assist cx and go on ready afterwards. |
| Artates, Micha Ella | 01/03/2026 | 7:34 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Pancho, Ednamae | 01/03/2026 | 9:05 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart PDA and Avaya. |
| Gallardo, Kian Jan | 01/03/2026 | 7:45 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: No Endorsed Callback Ticket: needed to get ticket for sysdown because needed to repull up everything |
| Floro, Claire Jacynth | 01/03/2026 | 11:51 PM | 11:53 PM | No Audio - PDA/ other tools still functional | No audio while on call. |
| Artates, Micha Ella | 01/03/2026 | 10:57 PM | 11:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHYNE |
| Espineda, Janine Nicole | 01/03/2026 | 10:16 PM | 10:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA, avaya and citrix. TM was able to go on ready. |
| Gan, Mikael Van | 01/03/2026 | 7:58 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: MEntor Dhanelyn Assisted By: Coach Ray |
| Bernas, John Vincent | 01/03/2026 | 7:53 PM | 8:03 PM | Citrix Latency - Change Citrix Server | Assisted By: WF Reyn. |
| Barroa, Cyrene | 01/03/2026 | 8:02 PM | 8:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Wf Rhayne |
| Habulan, Nicole | 01/03/2026 | 8:04 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: Coach Ray |
| Barroa, Cyrene | 01/03/2026 | 10:10 PM | 10:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted TM to restart Citrix. Citrix is not pulling-up since it only shows white screen. Checked other citrix server and still showing the same white screen. Advised TM to change station which also took to long since Avaya did not launch correctly or it took time to launch. |
| Ongkingco, Kim Verly | 01/03/2026 | 10:55 PM | 11:00 PM | Avaya Issue - Freeze | Assist tm to restart PDA and Citrix. advised tm to stamp on ready right away. |
| Custodio, Dephra Nicole | 01/03/2026 | 11:09 PM | 11:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm To restart PDA and stamp on ready rigth away. |
| Durana, Alysa Charamae | 01/03/2026 | 10:33 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix, pda and avaya. Took time due latency. |
| Bajande, Jemima | 01/03/2026 | 12:24 AM | 12:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and PDA Error |
| Aguilar, Reyla Jean | 01/03/2026 | 10:35 PM | 10:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist CX while pda turned white. Restart PDA once call is done. Tm was able to go on ready. |
| Tarucan, Joede-an | 01/03/2026 | 1:39 AM | 1:49 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and relaunch PDA. Advised tm to stamp on ready right away. |
| Didulo, Liezel | 01/03/2026 | 12:17 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools. |
| Prudente, Rhyme Roger | 01/03/2026 | 11:30 PM | 11:42 PM | Citrix Latency - Change Citrix Server | Citrix not loading was not able to gat ready on time Reported to: WF Allen |
| Tarucan, Joede-an | 01/03/2026 | 1:39 AM | 1:49 AM | Citrix Latency - Change Citrix Server | Had to change station since I received calls twice and has an audio issue. Reported to: WF Angel |
| Didulo, Liezel | 01/02/2026 | 9:59 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Selorio, Kathleen Joyce | 01/03/2026 | 10:00 PM | 10:39 PM | Citrix Latency - Change Citrix Server | Advised tm to assist cx and then restart Citrix and Avaya. |
| Alovera, Rosalie | 01/03/2026 | 8:00 PM | 8:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: PDA error after lunch, restarted and stamp on ready |
| Gallardo, Kian Jan | 01/03/2026 | 11:49 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix again. Tm was able to go on ready. |
| Fajardo, Jayshell | 01/02/2026 | 8:03 AM | 8:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on Lunch. Reported to: Nhel Arabia |
| Rubio, Mary Ann | 01/03/2026 | 11:09 PM | 11:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze and kicked out while on ready. Need to login to restart citix, avaya and VPN and set up tolls again |
| Fiolog, Crystal May | 01/03/2026 | 12:27 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and Citrix. Advised tm to stamp on ready right away, |
| Acevedo, Maria Therese Anne | 01/03/2026 | 11:19 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on chat _ doing obc with one cx _ screen glitches and eventually froze. Got kicked out of Citrix but cx still on the line but VPN and Avaya also disconnects. Relog in to citrix and had to set up all tools. |
| Fajardo, Jayshell | 01/02/2026 | 4:00 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat. Reported to: Nhel Arabia |
| Sobredo, Mark Bryan | 01/03/2026 | 11:35 PM | 11:38 PM | Avaya Issue - Freeze | Detailed Explanation: Citrix froz while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Acevedo, Maria Therese Anne | 01/03/2026 | 11:50 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on chat _ citrix froze and eventually got kicked out. Reported the issue to WF Rhayne since I have just set up all tools. Advised to re-login again and to track it. |
| Navarra, Danelyn | 01/03/2026 | 11:51 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on call & no audio afterwards & did ghost spiel. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Ang, Princess | 01/03/2026 | 11:46 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda, avaya, and other tools affected by downtime. |
| Ang, Princess | 01/03/2026 | 10:34 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart citirx and pda. |
| Tarucan, Joede-an | 01/02/2026 | 8:42 AM | 8:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Type of issue encountered: Citrix froze and Denali went on error Reported to: Coach Bryan |
| Altamia, Margie Ann | 01/03/2026 | 11:41 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted Tm to restart citrix, pda, avaya, and vpn. Avaya took time to launch and setting up tools. Tm was able to go on ready. |
| Prudente, Rhyme Roger | 01/02/2026 | 8:23 AM | 8:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. Restarted tools. Reported to: Coach Chaineevi |
| Valsote, Shaira | 01/03/2026 | 11:56 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda, and avaya. TM was able to go on ready. |
| Detorio, Mc Varry | 01/03/2026 | 11:41 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Benitez, Dan Bryan | 01/03/2026 | 12:06 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised Tm to restart avaya and pda. Tm was able to go on ready. |
| Cabuslay, Ma Richelle | 01/03/2026 | 11:56 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to pull-up citrix after kicked out. TM was able to setup and go on ready. |
| Bacas, Maxine Rose | 01/03/2026 | 12:02 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Arellano, Bea Luz | 01/03/2026 | 12:05 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach WHYNE |
| Alejandro, Crisnavel | 01/03/2026 | 7:45 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: WF Rhayne |
| Barrios, Michael | 01/03/2026 | 11:42 PM | 12:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Bueno, Patricia Nicole | 01/02/2026 | 8:18 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Type of issue encountered: Citrix froze while on call. Got kicked out of citrix and had to pull up tools again. Customer was still on the other line, tried to set up while assisting the customer, but had to restart. Reported to: Coach Leah |
| Barrios, Michael | 01/03/2026 | 11:42 PM | 12:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Obalo, Allen Carl | 01/03/2026 | 11:15 PM | 11:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Briones, Lorrie Miles | 01/03/2026 | 12:06 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Alovera, Rosalie | 01/03/2026 | 11:12 PM | 11:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish contacts first before restarting PDA. TM got kicked out as a result downtime took longer. Assisted tm to restart citrix and tools. |
| Hiasa, Angel | 01/03/2026 | 11:42 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Aravejo, Shelomith | 01/02/2026 | 8:32 AM | 8:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. Restarted tools. Reported to: Coach Bryan |
| Espineda, Janine Nicole | 01/03/2026 | 11:42 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Paulo, Pauline | 01/03/2026 | 7:57 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: WF RJ |
| Bautista, Demmeth | 01/03/2026 | 12:47 AM | 12:50 AM | Avaya Issue - Freeze | Advised TM to restart Pda and avaya. |
| Gregorio, Jester | 01/03/2026 | 12:00 AM | 12:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ofalla, Louis Kenneth | 01/03/2026 | 11:50 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disco |
| Paulo, Pauline | 01/04/2026 | 12:00 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / call got disconnected / repull up |
| Peremne, Tanya Kyle | 01/03/2026 | 7:55 PM | 8:17 PM | Citrix Latency - Change Citrix Server | Assisted By: WF Rhayne |
| Zurbano, Ma Evonne | 01/03/2026 | 12:58 AM | 1:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | W/in 5 mins |
| Alkonga, Abigail | 01/03/2026 | 12:05 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Obalo, Allen Carl | 01/03/2026 | 11:55 PM | 12:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Yap, Alleiah Kaye | 01/03/2026 | 12:23 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM by requesting gsd chat support for unlocking citrix. TM had to restart since it got disconnected. |
| Aluad, Rose Ann | 12/31/2025 | 10:05 AM | 10:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected got disconnected while on ready. |
| Valsote, Shaira | 01/03/2026 | 7:47 PM | 7:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor Diegs Assisted By: WF Ryan |
| Obafial, Mark Gyzzynn | 01/04/2026 | 12:28 PM | 12:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix froze while on ready /kicked out of citrix / needs to restart citrix/ restart citrix and re pull up tools |
| Dela Sada, Michaela | 01/02/2026 | 8:24 AM | 8:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze, lost audio Reported to: WF Allen |
| Gallofin, Therese Mary | 01/03/2026 | 12:52 AM | 12:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | assisted tm by checking avaya sound setting and server setting. Tm was able to go on ready. |
| Nuguid, John Carlo | 01/04/2026 | 12:12 PM | 12:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Pinaroyo, Rica Mae | 01/02/2026 | 8:13 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Type of issue encountered: encountered system issue while on call | citrix froze and got disconnected | contact not disconnected |
| Nuguid, John Carlo | 01/03/2026 | 8:03 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: NA Assisted By: WF Rhayne |
| Obafial, Mark Gyzzynn | 01/04/2026 | 12:12 PM | 12:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix turned all white/PDA Disconnected while on call/ call not disconnected |
| Abong, Lester John | 01/02/2026 | 7:12 AM | 7:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Type of issue encountered: Citrix froze Reported to: Coach Nhel |
| Burbano, Maita | 12/31/2025 | 10:06 AM | 10:25 AM | Avaya Issue - Freeze | Citrix froze and kicked out while on ready. |
| Cezar, Princess Jean | 01/02/2026 | 8:06 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools Reported to: WF Allan |
| Borda, Ginalyn | 01/03/2026 | 9:43 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: WF Rhayne |
| Valsote, Shaira | 01/04/2026 | 11:56 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kicked out on citrix. Restarted citrix. Re-pulled up tools. |
| Barroa, Cyrene | 01/03/2026 | 10:10 PM | 10:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: WF Rhayne |
| Demandaco, Cristy | 01/02/2026 | 8:01 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Type of issue encountered: while on call citrix froze Call disconnected citrix kicked out and cannot mirror |
| Binag, Roxan Joy | 01/02/2026 | 7:55 AM | 8:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Had to reset citrix and pull up tools again. Reported to: WF Allen |
| Yap, Alleiah Kaye | 01/03/2026 | 8:21 PM | 8:35 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhanelyn Assisted By: COACH RAY |
| Didulo, Liezel | 01/02/2026 | 5:57 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Type of issue encountered: Citrix froze while on call. Kicked out from Citrix. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Didulo, Liezel | 12/30/2025 | 11:30 PM | 11:52 PM | Citrix Latency - Change Citrix Server | Citrix and Spark are not pulling up. Avaya took so long to pull up as well. Reported to: Coach Nhel Bryan Arabia |
| Castro, Harvey Nicolai Andrew | 01/03/2026 | 11:12 PM | 11:20 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Arlene |
| Chu, Kenny Lloyd | 12/30/2025 | 12:44 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze and disconnected while on call | assisted cx while no citrix Reported to: Coach Melissa |
| Peremne, Tanya Kyle | 01/04/2026 | 11:48 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call and call not disconnected/ no audio on the line/ pda error . |
| Caldea, Anne Emirald | 01/03/2026 | 12:15 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Bernas, John Vincent | 01/04/2026 | 12:03 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | while on chat citrix froze and kicked out of citrix. repull up tools again. |
| Demandaco, Cristy | 12/30/2025 | 1:41 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze and call disconnected citrix also disconnected |
| Gallardo, Kian Jan | 01/03/2026 | 11:49 PM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: No Endorsed Callback Ticket: needed to get ticket for sysdown because needed to repull up everything Assisted By: Wf Rhayne |
| Alejandro, Crisnavel | 01/03/2026 | 11:51 PM | 11:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF Rhayne |
| Habulan, Nicole | 01/04/2026 | 12:03 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ contact got disconnected |
| Alayon, Alyn Joy | 12/30/2025 | 3:23 AM | 3:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze, PDA on error. Re launched. Took long to pull up Avaya Reported to: Coach Nhel Bryan Arabia |
| Martus, Feleah Mae | 01/03/2026 | 11:51 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YES Assisted By: Coach Ray |
| Gan, Mikael Van | 01/04/2026 | 12:00 AM | 12:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error and citrix froze while on call and the call has been disconencetd |
| Zurbano, Ma Evonne | 01/03/2026 | 1:10 AM | 1:14 AM | Avaya Issue - Freeze | Kick out of Citrix, Hard reset and PDA error |
| Didulo, Liezel | 12/30/2025 | 3:33 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Altamia, Margie Ann | 01/04/2026 | 11:41 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system issue while on call, kick out to citrix and need to restart citrix |
| Altamia, Margie Ann | 01/03/2026 | 11:41 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhanelyn Assisted By: WF Rhayne |
| Cezar, Princess Jean | 12/30/2025 | 3:36 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/PDA error while on call no audio|| Reported to: Coach Byan |
| Mujal, Archieval | 01/03/2026 | 11:52 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. Need to re pull up tools. |
| Gallofin, Rach Mary | 01/03/2026 | 11:53 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. Need to re pull up tools. |
| Hari-on, Marrienne | 01/03/2026 | 12:07 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. Need to re pull up tools. |
| Gallofin, Therese Mary | 01/03/2026 | 12:52 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. Need to re pull up tools. |
| Falco, Maeriluz | 01/03/2026 | 1:01 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED. Need to re pull up tools. |
| Prudente, Rhyme Roger | 12/30/2025 | 3:42 AM | 3:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze, PDA on error. Re launched. Took long to pull up Avaya Reported to: Coach Nhel Bryan Arabia/ WF Mary Ann Reyes |
| Bueno, Patricia Nicole | 12/30/2025 | 3:19 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. No account was populated. Got kicked out of citrix and had to pull up tools again Reported to: Coach Bryan |
| Pinaroyo, Rica Mae | 12/30/2025 | 4:43 AM | 4:47 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue | while on call | citrix froze andd got disconnected| unable to get back to citrix |
| Ponsaran, Girlie | 01/03/2026 | 12:45 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/03/2026 | 12:41 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Daniel, Mark Jojit | 01/03/2026 | 1:29 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze | Restart Avaya/PDA |
| Dela Cruz, Juhanah | 01/03/2026 | 12:53 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bueno, Patricia Nicole | 12/30/2025 | 7:20 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call not disconnected |
| Cortez, Janielow | 01/03/2026 | 12:56 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alyn Joy | 12/30/2025 | 7:25 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and got kicked Out form Citrix.. Re launched. Took long to pull up Avaya &Citrix (Loading) |
| Diocena, Karl Vincent | 01/03/2026 | 12:35 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on avail, the citrix froze and disconnected | avaya froze and was not fully responding | had to fully restart everything including the PC itself then had to wait once again for the avaya to open while setting up citrix |
| Duatin, Marbee Darryl | 01/03/2026 | 12:46 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, restart avaya, re pul up tools |
| Ciudadano, Michaela | 01/03/2026 | 1:09 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rubio, Mary Ann | 01/03/2026 | 12:43 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on ready. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Prudente, Rhyme Roger | 12/30/2025 | 7:48 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, PDA on error. Re launched. Took long to pull up Avaya Reported to: Coach Nhel Bryan Arabia/ WF Rhayne |
| Gallofin, Therese Mary | 01/03/2026 | 1:11 AM | 1:32 AM | Avaya Issue - Freeze | Kicked out of Citrix while still on a call. Have to log in again but unable to pull up PDA. Have to open SPARK in browser. Repull up PDA after the call |
| Gregorio, Jester | 01/03/2026 | 12:00 AM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 01/03/2026 | 11:56 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cezar, Princess Jean | 12/30/2025 | 7:36 AM | 7:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools |
| Villorente, Aira Khrystine | 01/03/2026 | 1:42 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch Break |
| Bueno, Patricia Nicole | 12/30/2025 | 7:52 AM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error while on call. Call got disconnected. |
| Cezar, Mary Mae | 01/03/2026 | 1:42 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Got disconnected from VPN/Avaya |
| Anisco, Jannah Gift | 01/03/2026 | 1:38 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Waited for Citrix to unfreeze/ set up Citrix and PDA |
| Bacuta, Shairra Joy | 01/03/2026 | 1:40 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on an active chat. TM had to relaunch PDA |
| Bacuta, Shairra Joy | 01/03/2026 | 11:42 PM | 11:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| De Juan, Ivan Raphael | 01/03/2026 | 1:45 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on chat. |
| Candido, Rhea Mae | 01/03/2026 | 1:38 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while have active contact. Contact not disconnected (2061524781440853298 | 5577685055234056541). Need to stamp log out and finish chat before ready. |
| Azarraga V, Joselito | 01/03/2026 | 1:37 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze || Avaya and VPN disconnected & reconnected || Contacts not lost during System issue || Pending logout with on going chat || Agent offline, restarting Avaya |
| Begaso, Jestine Marie | 01/03/2026 | 11:11 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: coach Allie Rose Lequip |
| Duabe, Danica Faye | 01/03/2026 | 1:36 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze at 01:34 AM while on IBC: 5347682152672369562, call got disconnected at 01:36AM. |
| Biclar, Andreia Sacci | 01/03/2026 | 12:12 PM | 12:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Gallofin, Therese Mary | 01/03/2026 | 1:11 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to assist cs while restarting citrix. Restart pda once call is done. |
| Esparagoza, Shiela Mae | 01/03/2026 | 1:42 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || Avaya error while on call. Relaunched citrix and avaya before stamping on ready. Account(s) affected: 1253423855837035235 |
| Ombega, Joey | 12/30/2025 | 7:24 AM | 7:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix // need pull up tools again Reported to: Coach Bryan |
| Virgo, Jeniebabes | 01/03/2026 | 1:44 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call 6064838029315817706 for minutes. Ghost spiel provided. Attempt to end the call in Avaya but cant end the call. Disconnected Avaya so that citrix will not be disconnected. Relogin again Avaya and PDA and stamp to ready. |
| Bajande, Jemima | 12/30/2025 | 8:02 AM | 8:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Type of issue encountered:citrix froze then, citrix disconnected. had to restart citrix and pull up tools again Reported to: Coach Bryan |
| Aman, Justine Carl | 01/03/2026 | 1:43 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Citrix kicked out while on ready/avail. Had to restart Citrix to be able to login. Set up everything again from the start. |
| Basas, Gerlyn | 01/03/2026 | 1:44 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze// PDA Error has an IBC 5583066093090295117- chat entered during sysdown while PDA on error 5597081166277947614// call got disconnected- ghost spiel initiated// reported |
| Acervo, Erika | 01/03/2026 | 12:38 PM | 12:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 01/03/2026 | 12:12 AM | 12:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach whyne |
| Vista, Bernie | 01/03/2026 | 1:42 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || Avaya error while on call. Citrix kickedout while on call, needs to pull up all tools before going on ready. Account(s) affected: 5333177395348194786 |
| Acervo, Erika | 01/03/2026 | 12:38 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: coach Whyne |
| Casimero, Ma Jonaville | 01/03/2026 | 1:50 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA error while on call no account number. Contact got lost disconnected VPN. Received chat catered and relaunched VPN and Avaya. PDA on error receive another chat PDA on white, catered Async and force quit PDA by pulling up task manager and stamp ready. |
| Gonzales, Jovelyn | 01/03/2026 | 12:58 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Tarucan, Joede-an | 12/30/2025 | 8:48 AM | 9:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Audio issue while transferring to supervisor. Reported to: Coach Melissa |
| Polvorosa, Trezia Mae | 01/03/2026 | 9:52 PM | 10:16 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Lopez, Jean | 01/03/2026 | 12:56 AM | 12:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Chu, Kenny Lloyd | 12/30/2025 | 8:40 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | Reported to: Coach Melissa | WF Rhayne |
| Zulieta, Vanessa | 01/03/2026 | 1:40 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Arbis, Klarenz | 01/03/2026 | 11:59 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA DC |
| Pinaroyo, Rica Mae | 12/30/2025 | 8:37 AM | 8:39 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue | while on call | citrix froze Reported to: coach bryan |
| Adame, Willie Mer | 01/03/2026 | 1:48 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Guevara, Prince Carl | 01/03/2026 | 12:18 PM | 12:21 PM | Citrix Issue - Sitewide Downtime | AVAYA DC. Citrix Freeze and disconnected. Can't log in back / PDA error |
| Didulo, Liezel | 12/30/2025 | 7:41 AM | 7:52 AM | Citrix Latency - Change Citrix Server | Citrix froze while on Ready. Kicked out from Citrix. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Liganzon, John Loren | 01/03/2026 | 1:53 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrif froze/disconnected while on Lunch Break |
| Paras, Joeffry | 01/03/2026 | 11:50 PM | 12:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disco Issue: Citrix Freeze and pda disconnected. |
| Demandaco, Cristy | 12/30/2025 | 9:45 AM | 9:57 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call Citrix froze and call disconnected Citrix also disconnected and need to pull up again the avaya |
| Demandaco, Cristy | 12/31/2025 | 3:57 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze and call disconnected |
| Pinaroyo, Rica Mae | 12/31/2025 | 4:56 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | - encountered system issue | while on call | citrix froze Reported to: coach bryan |
| Bueno, Patricia Nicole | 12/31/2025 | 4:16 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. No valid response heard from the other line. |
| Quicoy, Febelyn | 01/03/2026 | 1:58 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Chu, Kenny Lloyd | 12/31/2025 | 4:14 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | call entered with no audio while on system issue as well | restarted Avaya |
| Polvorosa, Trezia Mae | 01/03/2026 | 1:52 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Alayon, Alyn Joy | 12/31/2025 | 4:18 AM | 4:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze. VPN Disconnected/ Reconnected but got no audio. Re launched. Took long to pull up Avaya |
| Macadez, Mark Venz | 01/03/2026 | 1:34 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Bajande, Jemima | 12/31/2025 | 4:30 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call Reported to: Coach Bryan |
| Bajande, Jemima | 12/31/2025 | 5:11 AM | 5:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call, call suddenly dropped Reported to: Coach Bryan |
| Floro, Claire Jacynth | 01/03/2026 | 1:32 AM | 1:36 AM | No Audio - PDA/ other tools still functional | No audio before call ended but intent resolved. |
| Espejo, Renalyn | 01/03/2026 | 2:05 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Rance, Clem | 01/03/2026 | 1:35 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx Disconnected Due To System Issue | Restart tools. |
| Celoso, Ma Christina | 01/03/2026 | 12:55 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zante, Chim Neo | 01/02/2026 | 1:53 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Olisco, Francis John | 01/03/2026 | 1:52 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call| Restarted tools |
| Ariaga, Trixie | 01/03/2026 | 1:35 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on Lunch Break | Stamped lunch on 12:53 AM |
| Tuyay, Shantal | 01/03/2026 | 2:13 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | logged out from Citrix | ghost spiel |
| Zante, Chim Neo | 01/03/2026 | 1:53 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Albay, Cymon | 01/03/2026 | 2:32 AM | 2:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Csitrix restart, restart tools. |
| Julian, Kristine Rose | 01/03/2026 | 2:30 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Server unreachable/ Kicked out of Citrix while stil on call and call gets disconnected right away/ hard reset so it took a while to pull up tools |
| Tolentino, Realyn | 01/03/2026 | 2:26 AM | 2:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix/ continued to assist customer with multiple concern |
| Jore, Paul Vincent | 01/03/2026 | 2:36 AM | 2:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error call not disconnected |
| Lingco, Rollene | 01/03/2026 | 1:52 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | unable to log in the citrix tried three citrix assisted by WF Allen |
| Varcas, Shennar | 01/03/2026 | 2:35 AM | 2:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Kickout but Call not disconnected.took a while to relogin to PDA ang getting error. Had to restart Avaya as well as login again to PDA. |
| Bordan, Jon Bonjam | 01/03/2026 | 1:46 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and relaunch PDA. |
| Humpay, Elaine | 01/03/2026 | 2:35 AM | 2:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA log out/turns white, assisted by WF rhayne. restart PDA |
| Demandaco, Cristy | 12/31/2025 | 7:57 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze and call disconnected citrix also disconnected and need to pull up again the avaya |
| Bueno, Patricia Nicole | 12/31/2025 | 8:15 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disonnected Reported to: WF Rhayne |
| Alayon, Alyn Joy | 12/31/2025 | 8:20 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got kicked Out while on call. Took long to pull up Avaya Reported to: Coach Nhel Bryan Arabia |
| Pinaroyo, Rica Mae | 12/31/2025 | 7:58 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue | while on call | citrix froze and got disconnected Reported to: coach bryan |
| Bajande, Jemima | 12/31/2025 | 8:34 AM | 8:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then, citrix disconnected, ha to restart citrix and pull up tools again Reported to: Coach Bryan |
| Chu, Kenny Lloyd | 12/31/2025 | 8:20 AM | 8:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while Call | restarted tools Reported to: WF Rhayne |
| Cezar, Princess Jean | 01/03/2026 | 2:55 AM | 3:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to change Citrix and restart PDA. Advised tm to stamp on ready right away. |
| Prudente, Rhyme Roger | 12/31/2025 | 9:30 AM | 9:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while Call | restarted tools Reported to: WF Rhayne |
| Cezar, Princess Jean | 12/31/2025 | 10:35 AM | 10:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|| no audio Reported to: Coach Bryan |
| Benid, Rose Anne | 01/03/2026 | 3:09 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on callCitrix froze while on call |
| Tarucan, Joede-an | 01/02/2026 | 1:04 AM | 1:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Audio issue while checking for available supervisor. || Need to restart Avaya and Denali Reported to: Coach Bryan |
| Mendoza, Julie Ann | 01/03/2026 | 3:16 AM | 3:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on avail |
| Didulo, Liezel | 01/02/2026 | 1:56 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Benid, Rose Anne | 12/30/2025 | 3:12 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Benid, Rose Anne | 12/30/2025 | 7:17 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA denali error while on training meeting |
| Binag, Roxan Joy | 01/02/2026 | 3:24 AM | 3:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call not disconnected but denali went error Reported to: Coach Bryan |
| Pantaleon, Laurence | 01/03/2026 | 3:22 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Demandaco, Cristy | 01/02/2026 | 3:59 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze Call disconnected |
| Aravejo, Shelomith | 01/02/2026 | 4:00 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disconnected. Restarted tools. Reported to: WF May Ann |
| Abong, Lester John | 01/02/2026 | 4:11 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Reported to: Coach Bacanto |
| Deviente, Jenny | 01/03/2026 | 1:40 AM | 1:48 AM | Avaya Issue - Freeze | Avaya got disconnected while on an active chat. |
| Cezar, Princess Jean | 01/02/2026 | 4:04 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools |
| Russ, Germalyn | 01/03/2026 | 4:48 AM | 4:49 AM | Avaya Issue - Freeze | Citrix froze. |
| Bueno, Patricia Nicole | 01/02/2026 | 4:16 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call was not disconnected Reported to: Coach Leah |
| Pinaroyo, Rica Mae | 01/02/2026 | 4:11 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered system issue while on call | citrix froze | contact not disconnected Reported to: Coach Bacanto |
| Ponsaran, Krizzia Anne | 01/03/2026 | 1:45 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Got disconnected from VPN and Avaya. |
| Tarucan, Joede-an | 01/02/2026 | 5:11 AM | 5:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on BREAK. Needing to pull up all tools Reported to: Coach Bryan |
| Prudente, Rhyme Roger | 01/02/2026 | 5:18 AM | 5:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | encountered system issue while on break Reported to: WF May Ann Reyes |
| Tarucan, Joede-an | 01/03/2026 | 12:53 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and had an audio issue while on call Reported to: Coach Melissa |
| Villanueva, Gerlyn | 01/03/2026 | 3:06 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart Citrix and PDA after assisting cx on chat. |
| Chu, Kenny Lloyd | 01/03/2026 | 1:40 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call Reported to: Coach Bryam |
| Tan, Mikaella Tatiana | 01/03/2026 | 3:18 AM | 3:20 AM | No Audio - PDA/ other tools still functional | no audio//citrix froze <5mins |
| Binag, Roxan Joy | 01/03/2026 | 2:01 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on ready and denali went error. Reported to: Coach Bryan |
| Sy, Sidney | 01/03/2026 | 3:14 AM | 3:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | <5mins |
| Pinaroyo, Rica Mae | 01/03/2026 | 1:58 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze no audio | contact got disconnected Reported to: Coach Bryan |
| Fajardo, Jayshell | 01/03/2026 | 10:06 AM | 10:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on call and PDA Error Reported to: Coach Bryan |
| Dela Sada, Michaela | 01/03/2026 | 3:09 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call Reported to: Coach Bryan |
| Borja, Phoebe | 01/03/2026 | 2:43 AM | 3:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Aravejo, Shelomith | 01/03/2026 | 3:15 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Bryan |
| Prudente, Rhyme Roger | 01/03/2026 | 3:18 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while Call | restarted tools Reported to: WF Allen/ Coach Bryan |
| Custodio, Dephra Nicole | 01/03/2026 | 2:35 AM | 2:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to change Citrix( LVS) and stamp on ready. |
| Deocampo, Joemar | 01/03/2026 | 3:41 AM | 3:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Cailin, Sharmaine Joy | 01/03/2026 | 2:33 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Bordan, Rielyn Mae | 01/03/2026 | 3:08 AM | 3:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on lunch//citrix kick out |
| Selorio, Kathleen Joyce | 01/03/2026 | 3:24 AM | 3:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised tm to assist cx since she is engage in call and let her restart tools including ( Citrix, avaya, VPN). |
| Dador, Louis Adrian | 01/03/2026 | 3:38 AM | 4:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Beltran, Mary Grace | 01/03/2026 | 3:37 AM | 3:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kicked out while on call. Call Disconnected. I had to pull up new Citrix and restart before logging back in. |
| Alojado, Geoven | 01/03/2026 | 1:37 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix quit - Inform & assisted by Coach Rena |
| Federiso, Maria Angela | 01/03/2026 | 3:31 AM | 3:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix logged out during lunch |
| Federiso, Maria Angela | 01/03/2026 | 3:31 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out during lunch |
| Dela Cruz, Dongie | 01/03/2026 | 2:43 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | error while on avail |
| Duno, Edgar Louise | 01/03/2026 | 4:12 AM | 4:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Iguin, Harlyn Mae | 01/03/2026 | 2:43 PM | 2:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Pda error while on break |
| Aniero, Mark Anthony | 01/03/2026 | 4:04 AM | 4:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Hard Reset |
| Magbanua, Ailyn | 01/03/2026 | 2:23 PM | 2:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected. |
| Balberona, Ryah Mae | 01/03/2026 | 2:25 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out citrix while on call| need to restart and pull up tools again |
| Balona, Shela | 01/03/2026 | 12:50 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze, got kicked while having a call. Delivered ghost spiel and restarted citrix |
| Tupaz, Christian Jay | 01/03/2026 | 1:35 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze, got kicked while having a call. Delivered ghost spiel and restarted citrix |
| Deocampo, Joemar | 01/20/2026 | 1:48 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is not showing up cant transfer cx |
| Magbanua, Ailyn | 01/03/2026 | 2:23 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected. |
| Borja, Phoebe | 01/03/2026 | 1:43 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze | PDA error during lunch |
| Iguin, Harlyn Mae | 01/03/2026 | 2:43 AM | 2:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Bocala, John Loyd | 01/03/2026 | 1:23 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready. Contacts not disconnected. |
| Alayon, Alexander Paul | 01/03/2026 | 4:16 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call was disconnected but teammate received another call. |
| Arroyo, Jevine France | 01/03/2026 | 1:27 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze- CONTACTS NOT DISCONNECTED. |
| Santos, Raquel | 01/03/2026 | 4:15 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected contact not disconnected | no audio and response from cx so initiated a ghost spiel |
| Arconada, Eva | 01/03/2026 | 1:33 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze- CONTACTS NOT DISCONNECTED. |
| Brinosa, Ma Lourdes | 01/03/2026 | 1:29 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while engage in a call | when call resumes, no audio on the other line, call disconnected afterwards | receive another call but still no audio, ghost spiel initiated. needed to restart AVAYa. |
| Discutido, Karen Grace | 01/03/2026 | 1:32 AM | 1:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali error while on async|OBC initiated to assist cx| |
| Albay, Cymon | 01/03/2026 | 4:18 AM | 4:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and PDA and stamp on ready right away. |
| Duno, Edgar Louise | 01/03/2026 | 4:24 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Florentino, Randy | 01/03/2026 | 4:20 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Dizon, Arnel | 01/03/2026 | 12:58 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beluso, Jhenice | 01/03/2026 | 4:46 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Dizon, Arnel | 01/03/2026 | 4:20 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deocampo, Joemar | 01/03/2026 | 4:44 AM | 4:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encounter system issue while on lunch |
| Llorente, Mel Rose | 01/03/2026 | 4:11 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Deocampo, Joemar | 01/03/2026 | 4:53 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encounter system issue while on lunch |
| Lucahin, Angelie | 01/03/2026 | 2:45 AM | 2:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from Citrix, call got disconnected \\ All tools disappeared \\ Pulled out new tools |
| Escalada, Jacene Joy | 01/03/2026 | 12:07 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Citrix disconnected. Call did not disconnect but no response on the other line. Ghost spiel |
| Suderio, Marco Pablo | 01/03/2026 | 10:56 PM | 11:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error |
| Manican, Joanna Len | 01/03/2026 | 1:45 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Citrix disconnected. Call did not disconnect but no response on the other line. Ghost spiel delivered. |
| Francisco, Nikka Patricia | 01/03/2026 | 4:02 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kick out. Cx not responding initiated ghost Spiel. |
| Francisco, Nikka Patricia | 01/03/2026 | 12:02 AM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Cx not responding initiated ghost Spiel. |
| Abrise, Fatima | 01/03/2026 | 1:35 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Citrix disconnected. Call did not disconnect but no response on the other line. Ghost spiel delivered. |
| Lubrin, Mary Gwyneth | 01/03/2026 | 1:29 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered. |
| Manican, Joanna Len | 01/03/2026 | 4:38 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call was not disconnected, finished call then restarted vpn, avaya, pda and all tools. |
| Celino, Chriselle | 01/03/2026 | 1:26 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:26 AM Citrix froze while on call. 1:32 AM citrix disconnected and PDA went error then call got disconnected. Restart tools. |
| Randoy, Jenebeth | 01/03/2026 | 1:30 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | Restarted Avaya and PDA |
| Brillantes, Angel Mae | 01/03/2026 | 4:57 AM | 5:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out// PDA error while on lunch |
| Escalada, Jacene Joy | 01/03/2026 | 4:24 AM | 4:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on Lunch| PDA Error | Restarted Avaya and PDA | Avaya takes to pull up |
| Galleno, Mark | 01/03/2026 | 12:10 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call was not disconnected. |
| Arroyo, Jevine France | 01/03/2026 | 5:27 AM | 5:32 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Aluad, Rose Ann | 01/03/2026 | 2:52 AM | 2:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze / Denali error |
| Daniel, Mark Jojit | 01/03/2026 | 5:29 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Avaya // Restart Citrix |
| Balona, Shela | 01/03/2026 | 4:57 AM | 5:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Burbano, Maita | 01/03/2026 | 3:07 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Beluso, Jhenice | 01/03/2026 | 5:19 AM | 5:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali Error |
| Rance, Clem | 01/03/2026 | 5:35 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Brinosa, Ma Lourdes | 01/03/2026 | 5:31 AM | 5:45 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Floro, Claire Jacynth | 01/03/2026 | 5:34 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Arconada, Eva | 01/03/2026 | 5:40 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and log in to Avaya. |
| Villorente, Aira Khrystine | 01/03/2026 | 5:43 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected while on call |
| Begas, Rizza Mae | 01/03/2026 | 5:27 AM | 5:32 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist to restart citrix and stamp on ready right away. |
| Anisco, Jannah Gift | 01/03/2026 | 5:37 AM | 5:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ PDA error |
| Algarne, Roby Jean | 01/03/2026 | 5:38 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix kicked out/ call disconnected |
| Discutido, Karen Grace | 01/03/2026 | 5:32 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and PDA. Advised tm to stamp on ready right away. |
| Jore, Paul Vincent | 01/03/2026 | 5:36 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | : sign out Avaya // Restart Citrix // restart vpn |
| Abrise, Fatima | 01/03/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Citrix disconnected. Call did not disconnect but no response on the other line. Ghost spiel delivered. |
| Empino, Gene Reynald | 01/03/2026 | 3:14 AM | 3:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix out |
| Begas, Rizza Mae | 01/03/2026 | 1:33 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix kicked out while on OBC | Re-pulled up tools. | 1466588976897784225 |
| Barnachea, Joanna Felisa | 01/03/2026 | 5:34 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya and Citrix froze |
| Zante, Chim Neo | 01/03/2026 | 5:33 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx Disconnected / hard reset / reset up all tools |
| Marcos, Lyka Joy | 01/03/2026 | 4:58 AM | 5:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Down / Citrix out While on Lunch |
| Dela Cruz, Kyle Christian | 01/03/2026 | 5:33 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Citrix froze |
| Dadivas, Nica Rose | 01/03/2026 | 4:04 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx is on the line for more couple of minutes then I was kicked out of Citrix and the call got disconnected. |
| Alojado, Geoven | 01/03/2026 | 5:39 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Inform & assisted by Coach Rena |
| Ricardo, Danicah | 01/03/2026 | 3:40 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected | hard reset | had to pull up tools |
| Abayon, Madge | 01/03/2026 | 5:39 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call/dropped call |
| Candido, Rhea Mae | 01/03/2026 | 5:41 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and stamp on ready right away. |
| Pantaleon, Laurence | 01/03/2026 | 2:20 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA white screen/ restarted Avaya and PDA |
| Pulvera, Jessel Rose | 01/03/2026 | 5:35 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Borja, Phoebe | 01/03/2026 | 5:44 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and stamp on ready right away. |
| Artates, Gemma | 01/03/2026 | 5:47 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Azarcon, RJ Timothy | 01/03/2026 | 5:57 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Labayo, Maria Aizabelle | 01/03/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out while on call/ call resolved |
| Sta Romana, Kimberley | 01/03/2026 | 5:54 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out |
| Dizon, Arnel | 01/03/2026 | 5:00 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 01/03/2026 | 5:55 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Atiga, Jessa | 01/03/2026 | 6:09 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quinton, Quenne | 01/03/2026 | 5:51 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Julian, Julie Ann | 01/03/2026 | 6:00 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while still on call//call gets disconnected no response/ hard reset/ had to pull up tools and track sysdown |
| Olisco, Francis John | 01/03/2026 | 5:50 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Call disconnected |
| Mayo, Emie Rose | 01/03/2026 | 10:45 AM | 10:58 AM | Avaya Issue - Freeze | Citrix disconnected while on call but the account is not yet pulled up. |
| Cezar, Mary Mae | 01/03/2026 | 5:45 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate kicked out of citrix |
| Aguilar, Lovely | 01/01/2026 | 1:21 AM | 1:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error while on break. Had to sign out of avaya and restart PDA. |
| Vista, Bernie | 01/01/2026 | 5:40 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze |
| Simon, Cheryll Grace | 01/03/2026 | 1:52 AM | 2:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error had to finish all messaging contacts to repull up PDA |
| Bernas, Cesa Marie | 01/03/2026 | 5:52 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of citrix, need to restart. |
| Buenvenida, Grace | 01/03/2026 | 4:54 AM | 4:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on chat. Had to relaunch PDA |
| Bisnar, Ma Lucevie | 01/03/2026 | 5:33 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA. |
| Russ, Germalyn | 01/03/2026 | 5:52 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED out of CITRIX |
| Longga, Clarise | 01/03/2026 | 5:40 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/PDA error while on chat/Chat and Tools still connected. |
| Cortes, Gabriel | 01/03/2026 | 11:24 PM | 11:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error had to finish all messaging contacts to repull up PDA |
| Bordan, Jon Bonjam | 01/03/2026 | 5:55 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Veronica, Crisia Joy | 01/03/2026 | 5:51 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix closed |
| Azarraga V, Joselito | 01/03/2026 | 5:35 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected || Avaya disconnected and restarted || PDA error || Contacts lost during System issue |
| De Juan, Ivan Raphael | 01/03/2026 | 5:48 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED out of CITRIX |
| Cortes, Gabriel | 01/03/2026 | 1:24 PM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm's PDA went on error then teammate stamped to pending break. Even though teammate is already on break pending, chats/messages still kept on coming . Teammate was assisted by WF Allen but no ticket number provided. |
| Esparagoza, Shiela Mae | 01/03/2026 | 5:45 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze || Avaya error while on call. Relaunched citrix and avaya before stamping on ready. |
| Simon, Cheryll Grace | 01/03/2026 | 5:45 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of citrix |
| Duabe, Danica Faye | 01/03/2026 | 5:38 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on LUNCH; supposed to be back on ready at 05:38 AM. Went over lunch since need to re pull all tools including Citrix. |
| Solis, Mary Louise | 01/03/2026 | 5:05 AM | 5:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, kick out of citrix. |
| Balasa, Lhea Joy | 01/03/2026 | 5:44 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked me out of it, contact disconnected | Restarted Avaya |
| Mayo, Emie Rose | 01/03/2026 | 10:45 AM | 10:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call but the account is not yet pulled up. |
| Bacuta, Shairra Joy | 01/03/2026 | 5:44 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda went on error while on break |
| Cortes, Gabriel | 01/03/2026 | 5:42 AM | 5:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on break. |
| Aman, Justine Carl | 01/03/2026 | 5:48 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error while on messaging. Contact not disconnected. Restarted Avaya and Denali. |
| Deviente, Jenny | 01/03/2026 | 5:45 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Got kicked out of citrix while on break. |
| Villanueva, Gerlyn | 01/03/2026 | 1:50 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze while on call. Call got disconnected. Restarted |
| Teodosio, Angelica | 01/03/2026 | 5:47 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while waiting for next chat. PDA error. Restarted PDA |
| Estebes, Immanuel | 01/03/2026 | 4:46 PM | 4:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and got kickout and when I got back my PDA went error. |
| Casimero, Ma Jonaville | 01/03/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA error while on call no account number. Ghost spiel provided. Kicked out of Citrix Unable to log back in. Initiated cloud reset (take some time to load). Relaunched Avaya, VPN and PDA and repulled tools. |
| Aguilar, Lovely | 01/02/2026 | 2:21 AM | 2:32 AM | No Audio - PDA/ other tools still functional | Avaya got disconnected and call went on dead air // Had to relaunch avaya and PDA |
| Llorente, Mel Rose | 01/03/2026 | 12:09 PM | 12:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | avaya did not pull up |
| Basas, Gerlyn | 01/03/2026 | 5:47 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | call got disconnected// unable to loggd din to the citrix again, need to restart- re-pull everything// |
| Patricio, Aikie | 01/03/2026 | 6:15 PM | 6:18 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break | Citrix restart | PDA error |
| Alarba, Phoebecates | 01/03/2026 | 3:40 PM | 3:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error. Back from break 4:48 am |
| Aguilar, Lovely | 01/02/2026 | 4:56 AM | 5:05 AM | Citrix Latency - Change Citrix Server | Change station. Need to re-set up tools, avaya and PDA |
| Vega, Genre Judd | 01/03/2026 | 5:50 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of citrix . Had to restart |
| Casimero, Ma Jonaville | 01/02/2026 | 7:49 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citri Froze/PDA error while on call. Contact got disconnected relaunched Avaya and PDA and stamp ready. |
| Patricio, Jason | 01/03/2026 | 5:48 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked of citrix. Had to restart |
| Lariza, Angelica | 01/03/2026 | 1:42 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call (1657095194943710827) | cx is not responding. Denali is still on ready. |
| Tondo, Joshua | 01/02/2026 | 4:02 AM | 4:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch| Citrix got disconnected | Need to pull out all of my tools |
| Busia, John Paul | 01/03/2026 | 5:42 PM | 5:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and got kickout and when I got back my PDA went error. Call was disconnected |
| Aguilar, Lovely | 01/03/2026 | 1:59 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA |
| Virgo, Jeniebabes | 01/03/2026 | 5:47 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, then kicked out from citrix. Provided ghost spiel and call disconnected 1798770065468001769. endorse for callback. Tried to relog in but was rerouted to restart citrix. Relogin again, and repull up al tools. Avaya is not showing up immediately causing delays in pulling up PDA. Once pull up, pull up PDA and stamp on ready. |
| Lariza, Angelica | 01/03/2026 | 5:42 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call (1737446011917460018) | cx is not responding. Kicked out from citrix. Unable to access citrix right away. Restarted everything (Avaya, VPN, Denali, Citrix) |
| Vista, Bernie | 01/03/2026 | 5:43 AM | 5:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tarucan, Joede-an | 01/03/2026 | 5:42 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch |
| Anisco, Jannah Gift | 01/03/2026 | 2:15 AM | 2:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze, got kicked while having a call. Delivered ghost spiel and restarted citrix |
| Berry, Jean | 01/03/2026 | 12:10 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | cx concern resolved |
| Pagsuguiron, Rachel | 01/03/2026 | 1:04 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Aluad, Rose Ann | 01/03/2026 | 6:08 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze, got kicked while having a call. Delivered ghost spiel and restarted citrix |
| Arbolado, Danielle | 01/03/2026 | 5:41 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix freeze//citrix kickout//had to pull up tools again and avaya taking too long to pull up. |
| Pagsuguiron, Rachel | 01/03/2026 | 1:11 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tupaz, Christian Jay | 01/03/2026 | 5:36 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call Call disconnected / restart avaya |
| Almasol, Shaira Rose | 01/03/2026 | 1:30 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arellano, Rose Anne | 01/03/2026 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call Call disconnected / restart avaya |
| Tolentino, Realyn | 01/03/2026 | 6:12 AM | 7:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA Error while on Training Meeting |
| Manican, Joanna Len | 01/03/2026 | 5:46 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call was not disconnected, No audio. finished call then restarted vpn, avaya, pda and all tools. |
| Galleno, Mark | 01/03/2026 | 4:32 AM | 4:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on Lunch| PDA Error | Restarted Avaya and PDA | Avaya takes to pull up |
| Randoy, Jenebeth | 01/03/2026 | 5:30 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked me out of it, contact disconnected | Restarted Avaya, PDA and all tools |
| Lubrin, Mary Gwyneth | 01/03/2026 | 5:29 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. |
| Ligson, Jonnibelle | 01/03/2026 | 5:04 AM | 5:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / did not mirror / set up tools / citrix took a while to pull up |
| Celino, Chriselle | 01/03/2026 | 5:27 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:27 AM Citrix froze while on call and call got disconnected. Got kicked out from citrix after. Having hard time pulling out the Avaya and the citrix is not responding. All tools disappeared. Restart tools. VPN: PHX |
| Humpay, Elaine | 01/03/2026 | 5:14 AM | 5:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on Lunch | citrix took a while to pull up and had to restart citrix again to properly load |
| Tecson, Cathy | 01/03/2026 | 5:42 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | SYSDOWN, KICKED out on CITRIX |
| Basas, Kirk Michael | 01/03/2026 | 4:22 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix / while customer is on the line / caller did not disconnect |
| Taylor, Joeline | 01/03/2026 | 5:40 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on call | citrix did not mirror and had to restart citrix to properly load |
| Dongon, Andrea Marie | 01/03/2026 | 5:52 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Garbo, Maru | 12/30/2025 | 4:48 AM | 4:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR WHILE ENGAGE WITH CALL |
| Varcas, Shennar | 01/03/2026 | 6:37 AM | 6:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali Error | unable to restamp to ready and had to re open PDA again |
| Ponsaran, Krizzia Anne | 01/03/2026 | 5:48 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout from Citrix. Citrix has closed and there is a monitor issue. |
| Espejo, Renalyn | 01/03/2026 | 6:31 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked after lunch break. Need to restart and re-pull tools. |
| Ongkingco, Kim Verly | 01/01/2026 | 4:24 PM | 4:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out from Citrix, CX still on the line but no audio can be heard. Ghost spiel initiated. Had a hard time restarting Citrix. Had to log out from VPN and restarted Citrix and logged back in to VPN. Pulled up all my tools. |
| Arboleda Jr, Arnel | 01/03/2026 | 1:30 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Salgado, Janelle Marie | 01/03/2026 | 7:15 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Kickout Call not disconnected | restart citrix |
| Sanchez, Queenie Joy | 01/03/2026 | 4:35 PM | 4:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and got kickout and when I got back my PDA went error. |
| Tanuyan, Zephamor Borrish | 01/03/2026 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Frio, Denziel Marie | 01/03/2026 | 1:50 AM | 1:54 AM | Avaya Issue - Freeze | Citrix froze while on call at 1:50 AM for 2 minutes and after tha, PDA got error and call disconnected. Need to restart PDA |
| Busia, John Paul | 01/03/2026 | 1:58 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Ongkingco, Kim Verly | 01/03/2026 | 10:55 PM | 11:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA retasted, no calls received. I had to sign out from Avaya and VPN and signed in again and opened PDA. |
| Alarba, Phoebecates | 01/03/2026 | 10:36 PM | 10:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, denali error started 10:31 pm call ended 10:36 pm |
| Alarba, Phoebecates | 01/03/2026 | 6:36 AM | 6:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali error and citrix froze and auto logout. |
| Pantaleon, Laurence | 01/03/2026 | 7:31 AM | 7:38 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away |
| Magbanua, Ailyn | 01/03/2026 | 6:25 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call not disconnected |
| Didulo, Liezel | 01/03/2026 | 4:19 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out from Citrix. Restarted tools. Reported to: Coach Nhel Bryan Arabia |
| Iguin, Harlyn Mae | 01/03/2026 | 6:36 AM | 6:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix error while on call |
| Tarucan, Joede-an | 01/03/2026 | 3:09 AM | 3:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on Break Reported to: Coach Melissa |
| Bajande, Jemima | 01/03/2026 | 4:26 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then citrix disconnected. Had to pull up tools again Reported to: Coach Bryan |
| Binag, Roxan Joy | 01/03/2026 | 6:01 AM | 6:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and disconnected while on ready. had to reset citrix and pull up my tools again. Reported to: Coach Bryan |
| Burbano, Maita | 01/03/2026 | 6:36 AM | 6:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Dayalo, Czarina Joy | 01/03/2026 | 7:15 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Chu, Kenny Lloyd | 01/03/2026 | 5:40 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch Reported to: WF Allen |
| Dela Sada, Michaela | 01/03/2026 | 6:14 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call Reported to: Coach Melissa |
| Mendoza, Julie Ann | 01/03/2026 | 7:15 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out Citrix. Initiated ghost spiel. Relaunched tools. |
| Pinaroyo, Rica Mae | 01/03/2026 | 5:59 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze and got disconnected |no audio | contact got disconnected Reported to: Coach Bryan |
| Abong, Lester John | 01/03/2026 | 7:11 AM | 7:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break Reported to: Coach Nhel and Coach Mel |
| Prudente, Rhyme Roger | 01/03/2026 | 7:15 AM | 7:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break | restarted tools Reported to: Coach Bryan |
| Saquita, Jashsen Mea | 01/03/2026 | 7:23 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 4812519742365251923 |
| Fajardo, Jayshell | 01/03/2026 | 1:36 AM | 1:48 AM | Citrix Latency - Change Citrix Server | Citrix froze while on call and PDA Error Reported to: Coach Bryan |
| Billones, King Jether | 01/03/2026 | 5:52 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX Kickout while on break / PDA Error |
| Nadate, Jonnabell | 01/03/2026 | 7:34 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Julian, Kristine Rose | 01/03/2026 | 7:27 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Aniero, Mark Anthony | 01/03/2026 | 5:52 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | Citrix got disconnected | Hard Reset |
| Galisim, Lovely Nicole | 01/03/2026 | 7:27 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix after break |
| Juarez, Andrei | 01/03/2026 | 7:44 AM | 7:48 AM | Avaya Issue - Freeze | Citrix disconnected while on ready / PDA error |
| Ricardo, Danicah | 01/03/2026 | 7:40 AM | 7:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tools |
| Dela Cruz, Dongie | 01/03/2026 | 7:48 AM | 7:52 AM | Avaya Issue - Freeze | PDA error after kicked by Citrix. |
| Silvano, Jazel | 01/03/2026 | 8:00 AM | 8:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Tondo, Joshua | 01/03/2026 | 7:50 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call, call got disconnected| Citrix got disconnected | Need to pull out all of my tools |
| Caballero, Raquel | 01/03/2026 | 7:11 AM | 7:22 AM | Avaya Issue - Freeze | :citrix froze and kicked out |
| Acoyong, Angel Joy | 01/03/2026 | 7:07 AM | 7:21 AM | Avaya Issue - Freeze | encountered: citrix froze and disconnected |
| Billones, Mark | 01/03/2026 | 7:10 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnect |
| Benid, Rose Anne | 01/03/2026 | 7:09 AM | 7:18 AM | Avaya Issue - Freeze | Citrix froze while waiting for next call |
| Burbano, Maita | 01/03/2026 | 7:06 AM | 7:18 AM | Avaya Issue - Freeze | Citrix froze and kicked out |
| Ofalla, Frank Danniel | 01/03/2026 | 7:10 AM | 7:17 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Barrera, Bonnie Andrew | 01/03/2026 | 8:07 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call, Avaya not disconnected | Need to pull out all of my tools |
| Atiga, Jessa | 01/03/2026 | 4:25 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Humpay, Elaine | 01/03/2026 | 8:42 AM | 8:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Santos, Raquel | 01/03/2026 | 8:16 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | no audio |
| Alayon, Alexander Paul | 01/03/2026 | 8:15 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected. |
| Capurcos, Joan | 01/03/2026 | 6:30 AM | 6:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix log out need restart and pull up all tools |
| Delos Santos, Hubert Clifford | 01/03/2026 | 7:28 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout /restart |
| Dela Cruz, Mary Joy | 01/03/2026 | 8:11 AM | 8:18 AM | No Audio - PDA/ other tools still functional | citrix froze and logged out/avaya disconnected/pda denali error/no audio |
| Hiloma, Ronalie | 01/03/2026 | 2:41 AM | 2:44 AM | Avaya Issue - Freeze | SYSTEM FROZED |
| Basas, Kirk Michael | 01/03/2026 | 8:18 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT OF CITRIX / AVAYA ERROR NEED TO REPULL UP AVAYA |
| Saquita, Jashsen Mea | 01/03/2026 | 7:41 AM | 7:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/Kickout Call not disconnected |
| Balona, Shela | 01/03/2026 | 8:59 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out while on avail |
| Zurbano, Ma Evonne | 01/03/2026 | 9:05 AM | 9:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while cx is on the line and then the PDA went error while cx is still on the line. |
| Salgado, Bryan Steven | 01/03/2026 | 5:40 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error citrix disconnected call not disconnected but no audio |
| Beluso, Jhenice | 01/03/2026 | 9:47 AM | 9:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Kristine Rose | 01/03/2026 | 9:45 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Suderio, Marco Pablo | 01/03/2026 | 6:56 AM | 6:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kick-out while on call |
| Taylor, Joeline | 01/03/2026 | 9:56 AM | 9:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Dizon, Arnel | 01/03/2026 | 8:58 AM | 9:05 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Julian, Kristine Rose | 01/03/2026 | 9:45 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 01/03/2026 | 9:56 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Denosta, Aprilyn | 01/03/2026 | 3:53 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 01/03/2026 | 2:12 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Hiloma, Ronalie | 01/02/2026 | 3:49 AM | 4:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | disconnected citrix while the call on hold while pulling up the citrix the call in avaya disconnected, pulled up citrix however the citrix- black screen and the app are not responding / restart and pull up citrix 3x |
| Bajande, Jemima | 01/02/2026 | 4:41 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sudden PDA Error while on call |
| Arbolado, Danielle | 01/02/2026 | 5:36 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze | VPN Disconnected restarted | Takes some time to load | |
| Diocena, Karl Vincent | 01/04/2026 | 4:34 PM | 4:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / While on call, the Citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Duatin, Marbee Darryl | 01/04/2026 | 4:48 PM | 5:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze while waiting for a call/ disconnect VPN and re pull up Avaya |
| Dela Cruz, Juhanah | 01/04/2026 | 6:17 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/04/2026 | 5:55 PM | 6:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 01/04/2026 | 6:17 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 01/04/2026 | 6:21 PM | 6:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quicoy, Febelyn | 01/04/2026 | 6:03 PM | 6:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Sobredo, Mark Bryan | 01/04/2026 | 6:40 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // Citrix Froze - Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Rubio, Mary Ann | 01/04/2026 | 6:59 PM | 7:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid/ Citrix Disconnected while on while on lunch. Had to restart Citrix, VPN and Avaya and PDA to stamp on ready. |
| Ponsaran, Girlie | 01/04/2026 | 7:28 PM | 7:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/04/2026 | 7:48 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 01/04/2026 | 6:38 PM | 6:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Altamia, Margie Ann | 01/04/2026 | 7:49 PM | 8:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Celoso, Ma Christina | 01/04/2026 | 6:35 PM | 6:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/04/2026 | 8:35 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/04/2026 | 8:42 PM | 8:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie Rose Lequip |
| Arbis, Klarenz | 01/04/2026 | 7:55 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disconnected |
| Acevedo, Maria Therese Anne | 01/04/2026 | 7:55 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: back from lunch and find out that citrix disconnected. had to disconnect avaya and vpn to re-login. After relogging in successfully, all tools were disconnected. |
| Dimo, Charisse | 01/04/2026 | 8:10 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Alovera, Rosalie | 01/04/2026 | 8:00 PM | 8:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: back from lunch and find out that citrix disconnected. had to disconnect avaya and vpn to re-login. Repulled up all tools and stamp on ready |
| Flores, Angelica | 01/04/2026 | 7:56 PM | 8:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: denali error while on lunch break kick out from citrix and need to login to avaya and VPN and set up tools again |
| Aguil, Mark Anthony | 01/04/2026 | 7:55 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Ciudadano, Michaela | 01/04/2026 | 8:34 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dap-og, Florence | 01/04/2026 | 8:06 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Cahilig, Raven Roe | 01/04/2026 | 7:54 PM | 8:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected after 2 mins while on an active call in avaya, had to log in to citrix but had to restart and switch to a different citrix to save the active call i have in avaya, the call took 43 mins. had to disconnect avayab after the call, relaunch pda and connect the vpn again to be able to get on ready. (vulnerable cx) |
| Sonio, Jomark Vincent | 01/03/2026 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nepomuceno, Shenie | 01/03/2026 | 1:48 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 01/03/2026 | 1:49 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esporma, Hannah Mae | 01/03/2026 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cartujano, David | 01/03/2026 | 1:59 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 01/03/2026 | 1:48 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frial, Dave Lee | 01/03/2026 | 2:35 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ocana, Keth David | 01/03/2026 | 2:59 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Calsena, April Dexter | 01/03/2026 | 1:50 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Gazer, Rodel | 01/03/2026 | 3:35 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Pagsuguiron, Rachel | 01/03/2026 | 5:41 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Equinan, Jelame | 01/03/2026 | 5:40 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 01/03/2026 | 5:38 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | :n/a |
| Sonio, Jomark Vincent | 01/03/2026 | 5:48 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zulieta, Vanessa | 01/04/2026 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Macaculop, Chona | 01/03/2026 | 5:44 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | :n/a |
| Almasol, Shaira Rose | 01/03/2026 | 5:45 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Tanuyan, Zephamor Borrish | 01/03/2026 | 5:46 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Nepomuceno, Shenie | 01/03/2026 | 5:50 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cartujano, David | 01/03/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Calsena, April Dexter | 01/03/2026 | 6:54 AM | 7:01 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Legaspi, Amiel Dave | 01/04/2026 | 8:41 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Fiolog, Crystal May | 01/04/2026 | 10:03 PM | 10:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citric froze and Avaya log out. Citrix kicked out and PDA error. |
| Lopez, Jean | 01/04/2026 | 8:40 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Quicoy, Febelyn | 01/04/2026 | 10:08 PM | 10:14 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Conlu, Ma Josefa | 01/04/2026 | 8:32 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Nicodemus, Mary Joy | 01/03/2026 | 4:33 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call at 04:33 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 04: 43 AM |
| Beltran, Mary Grace | 01/03/2026 | 7:39 AM | 7:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | <5mins |
| Tan, Mikaella Tatiana | 01/03/2026 | 6:38 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdowm while on lunch, it took time for the citrix to load, got kicked out of citrix |
| Ciudadano, Michaela | 01/04/2026 | 10:24 PM | 10:28 PM | Citrix Latency - Change Citrix Server | N/A |
| Dadivas, Nica Rose | 01/03/2026 | 8:19 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line and then the PDA went error while cx is still on the line. |
| Zurbano, Ma Evonne | 01/03/2026 | 9:05 AM | 9:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line and then the PDA went error while cx is still on the line. |
| Pantaleon, Laurence | 01/03/2026 | 7:31 AM | 7:38 AM | Citrix Latency - Change Citrix Server | Assist tm to restart citrix and stamp on ready right away. |
| Borda, Ginalyn | 01/03/2026 | 1:46 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Assisted By: Coach Ray |
| Balasa, Jenneth | 01/04/2026 | 10:11 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 01/04/2026 | 9:28 PM | 9:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: disconnect vpn/ log in to lvs/ restart avaya/ re pull up tools |
| Diocena, Karl Vincent | 01/04/2026 | 8:35 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on chat, the citrix froze and disconnected | contact got dc | had to restart VPN and citrx relogin in on avaya and denali | while setting up tools again |
| Sobredo, Mark Bryan | 01/04/2026 | 10:38 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Ponsaran, Andrea Kaye | 01/04/2026 | 7:40 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disconnected. Citrix Freeze and pda disconnected |
| Hiasa, Angel | 01/04/2026 | 7:47 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze kicked out of citrix & PDA disconnect |
| Equinan, Jelame | 01/04/2026 | 10:25 PM | 10:32 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nepomuceno, Shenie | 01/04/2026 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ponsaran, Andrea Kaye | 01/04/2026 | 11:44 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disconnected |
| Bilbao, Kryztelle Faith | 01/04/2026 | 11:40 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze and pda disconnected |
| Arbis, Klarenz | 01/04/2026 | 11:50 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and pda disconnected |
| Birog, Sam Ryan Louise | 01/04/2026 | 11:55 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disconnected |
| Castro, Harvey Nicolai Andrew | 01/05/2026 | 6:41 PM | 6:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Kick out /PDA Disconnected/Froze - while on Avail . Re pull up Avaya and PDA . Re pull up all tools. |
| Borda, Ginalyn | 01/05/2026 | 6:37 PM | 6:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick out /PDA Disconnected/Froze - while on chat doing outbound call . Re pull up Avaya and PDA . Re pull up all tools. |
| Alejandro, Crisnavel | 01/05/2026 | 7:51 PM | 7:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Break |
| Bernas, John Vincent | 01/05/2026 | 7:51 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | while on Break wasn't able to stamp on ready because citrix froze |
| Barroa, Cyrene | 01/05/2026 | 7:55 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error - after Break | denali error while on break can't sign in in avaya need to log out avaya and sign in again |
| Beneranda, Yliaza John | 01/04/2026 | 7:47 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Adonay, Lorena | 01/04/2026 | 7:48 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Anisco, Jess Kendrick | 01/04/2026 | 8:22 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Barzanas, Irene | 01/04/2026 | 8:37 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Bido, Sarra Veronica | 01/04/2026 | 8:58 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Altamia, Margie Ann | 01/05/2026 | 7:49 PM | 8:07 PM | Citrix Disconnected/PDA/Denali Error - after Break | system issue after break, Kick out to citrix need to restart and pull up tools |
| Bido, Sarra Veronica | 01/04/2026 | 10:40 PM | 4:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Yap, Alleiah Kaye | 01/05/2026 | 8:03 PM | 8:21 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | kicked out after one on one and cannot enter to citrix for a long time, tried to restart pc twice and then restarted citrix after, repull up tools. |
| Briones, Mark | 01/04/2026 | 11:10 PM | 11:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Habulan, Nicole | 01/05/2026 | 8:51 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on one on one/ PDA error/ need to repull up tools |
| Beneranda, Yliaza John | 01/04/2026 | 11:44 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Adonay, Lorena | 01/04/2026 | 11:49 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Obalo, Allen Carl | 01/04/2026 | 11:52 PM | 12:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA disconnected |
| Dap-og, Florence | 01/04/2026 | 11:55 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Dilla, Ronald | 01/04/2026 | 11:55 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED ( citric froze and PDA error chat not disconnected) |
| Barroa, Cyrene | 01/05/2026 | 8:50 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze while on ready and the citrix kick me out all the tools reset need to repull up again |
| Gallardo, Kian Jan | 01/05/2026 | 9:30 PM | 9:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out while on lunch and tried to repull up everything asap but Mozilla was not responding only on white screen and needed to restart PC because it works when restarting PC, then got kicked out again cannot reconnect to my prev Citrix and needed to repull up Everything, witnesses are L1 and L2's |
| Aguil, Mark Anthony | 01/04/2026 | 11:43 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED ( restart avaya, citrix, PDA and pull up tools) |
| Jalocon, Marites | 01/04/2026 | 11:36 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on chat, the citrix froze and disconnected | contact got dc | had to restart VPN and citrx relogin in on avaya and denali | while setting up tools again |
| Paulo, Pauline | 01/05/2026 | 9:28 PM | 9:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out after lunch / repull up/ restart |
| Andrade, Yvonie | 01/04/2026 | 11:57 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze while on Chat, kicked out from it so I had to re login and pull up citrix again, PDA Error when I came back stamp on pending log out as I still have chats pending. |
| Gan, Mikael Van | 01/05/2026 | 8:45 PM | 9:44 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | : PDA Error and citrix froze while on lunch and need to restat everything |
| Peremne, Tanya Kyle | 01/05/2026 | 9:39 PM | 9:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix freeze / kick out in citrix while on lunch and need re pull up tools / change pc |
| Flores, Angelica | 01/04/2026 | 11:58 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze and call disconnected. able to work after 2 mins but the call was disconnected already, no account pulled up. dialed avaya and get on ready. |
| Martus, Feleah Mae | 01/05/2026 | 7:53 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Call disconnected. |
| Alovera, Rosalie | 01/04/2026 | 11:37 PM | 11:39 PM | Avaya Issue - Freeze | Detailed Explanation: Citrix freeze while on chat, chats not disconnected, finish nchat and restarted then stamp on ready |
| Yap, Alleiah Kaye | 01/01/2026 | 12:15 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: no Was a customer callback required?:no Who was the callback endorsed to?: no Assisted By: Coach Arlene |
| Dimo, Charisse | 01/04/2026 | 12:05 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Castro, Harvey Nicolai Andrew | 01/05/2026 | 10:44 PM | 10:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Kick out /PDA Disconnected/Froze - while on Avail . Re pull up Avaya and PDA . Re pull up all tools. |
| Briones, Mark | 01/04/2026 | 12:13 AM | 12:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected/PDA/Denali Error - While on call / Need to pull up my tools after I was kicked out |
| Nuguid, John Carlo | 01/05/2026 | 7:49 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Martus, Feleah Mae | 01/04/2026 | 11:54 PM | 12:10 AM | Citrix Latency - Change Citrix Server | Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Assisted By: Coach Arlene |
| Teodosio, Angelica | 01/04/2026 | 10:58 PM | 11:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised Tm to restart PDA and Avaya. Tm was able to login. |
| Borda, Ginalyn | 01/05/2026 | 10:33 PM | 11:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | system issue after break, Kick out to citrix need to restart Avaya and PDA . Re pull up tools. Takes time to get in to Citrix. |
| Nuguid, John Carlo | 01/04/2026 | 11:54 PM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Assisted By: Coach Arlene |
| Teodosio, Angelica | 01/04/2026 | 11:39 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to assist cx while restarting citrix and to restart PDA and avaya once call is done. |
| Barroa, Cyrene | 01/04/2026 | 11:55 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze while the call on hold and call disconnected |
| Bernas, John Vincent | 01/04/2026 | 11:57 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene. |
| Alejandro, Crisnavel | 01/04/2026 | 11:48 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Altamia, Margie Ann | 01/04/2026 | 11:49 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Ligson, Jonnibelle | 01/04/2026 | 12:30 AM | 12:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze / PDA error | had to restart PDA |
| Ofalla, Louis Kenneth | 01/04/2026 | 11:52 PM | 12:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected, unable to log back in in citrix needed to restart the citrix & PDA disco and needed to relogin |
| Aguil, Mark Anthony | 01/04/2026 | 12:09 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED (chat not disconnected, restart Avaya and PDA) |
| Guevara, Prince Carl | 01/04/2026 | 11:52 PM | 12:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected, unable to log back in in Citrix needed to restart the Citrix & PDA disco and needed to relogin |
| Anisco, Jess Kendrick | 01/04/2026 | 12:22 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call. had to restart citrix and repull up tools again. |
| Duatin, Marbee Darryl | 01/04/2026 | 12:50 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Disconnect VPN / restart Avaya due server unreachable/ having hard time to pull up Avaya |
| Diocena, Karl Vincent | 01/04/2026 | 12:55 AM | 12:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid / While on break, the Citrix disconnected | had to restart VPN and relog in in on Avaya and Denali while setting up tolls and Citrix |
| Flores, Angelica | 01/04/2026 | 11:45 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on chat kick out from citrix need to login again to avaya and VPN and pull up tools |
| Ponsaran, Girlie | 01/04/2026 | 11:29 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/04/2026 | 11:50 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Solis, Mary Louise | 01/04/2026 | 1:00 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | SYSDOWN, Citrix closed PDA error |
| Ciudadano, Michaela | 01/04/2026 | 12:35 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Vega, Genre Judd | 01/04/2026 | 1:03 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Problem Citrix has closed and there is a monitor issue. |
| Cortez, Janielow | 01/04/2026 | 12:40 AM | 12:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Patricio, Jason | 01/04/2026 | 1:06 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Amoguez, Apple Jane | 01/04/2026 | 12:59 AM | 1:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Cortes, Gabriel | 01/04/2026 | 1:07 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Network problem + PDA error |
| Russ, Germalyn | 01/04/2026 | 1:07 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Network problem + PDA error |
| Hiasa, Angel | 01/04/2026 | 11:40 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze kickout to Citrix & PDA disconnect |
| Beneranda, Yliaza John | 01/04/2026 | 1:20 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Arbis, Klarenz | 01/04/2026 | 1:17 PM | 1:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze and pda disconnected | CX UNABLE TO HEAR ME | DID GHOST CALL TWICE | NEED TO RESTART AVAYA |
| Adonay, Lorena | 01/04/2026 | 1:28 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Anisco, Jess Kendrick | 01/04/2026 | 1:29 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Barzanas, Irene | 01/04/2026 | 1:28 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Beneranda, Yliaza John | 01/04/2026 | 1:28 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze |
| Aguil, Mark Anthony | 01/04/2026 | 1:27 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Abag, Jay | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flores, Angelica | 01/04/2026 | 1:28 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze while on chat kick out from Citrix need to login again to Avaya and VPN and pull up tools |
| Dap-og, Florence | 01/04/2026 | 1:27 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/Citrix disconnected and have cloud reset to open citrix/ have to re pull up tools since everything was disconnected/call was not disconnected |
| Gabucay, Canskie | 01/04/2026 | 1:28 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Reodava, Eric | 01/04/2026 | 1:33 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Kicked out of citrix |
| Dimo, Charisse | 01/04/2026 | 1:30 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / While assisting the CX, Citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart Citrix, Avaya and stamp on ready. |
| Cortez, Janielow | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocena, Karl Vincent | 01/04/2026 | 1:28 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on chat kick out from Citrix need to login again to Avaya and VPN and pull up tools |
| Bolante, Pholla Jeve | 01/04/2026 | 1:34 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | Hard reset |
| Abela, Rasil | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 01/04/2026 | 1:32 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zurbano, Ma Evonne | 01/04/2026 | 1:29 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line and then the PDA went error while cx is still on the line. |
| Bernas, Michael | 01/04/2026 | 1:28 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Beltran, Mary Grace | 01/04/2026 | 1:32 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cx is reporting unauth transaction. Encountered system issue while cancelling the automatic payment. Citrix Froze and Disconnected while cx is still on the line. Cx is unresponsive, provided ghost spiel. I had to pull new citrix and restarted it before logging back in. |
| Arandez, Christian Van | 01/04/2026 | 1:30 AM | 1:45 AM | Avaya Issue - Freeze | Valid / Citrix froze while on chat kick out from Citrix need to login again to Avaya and VPN and pull up tools |
| Sy, Sidney | 01/04/2026 | 1:33 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx is on the line and then the PDA went error |
| Polvorosa, Trezia Mae | 01/04/2026 | 8:45 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Bacuta, Shairra Joy | 01/04/2026 | 1:42 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, waited 2 mins to provide ghost spiel |
| Acervo, Erika | 01/04/2026 | 12:36 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Duatin, Marbee Darryl | 01/04/2026 | 1:28 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn/ re pull up citrix / restart avaya/ having issue to pull up avaya / and citrix has been kick out and need to pull up tools |
| Vega, Genre Judd | 01/04/2026 | 1:28 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix |
| Alovera, Rosalie | 01/04/2026 | 1:38 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze, kicked out from citrix, chats disconnected, repulled up everything, took time to pull up avaya, restarted and stamp on ready |
| Dongon, Andrea Marie | 01/04/2026 | 1:30 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix. Had to restart and pull up tools again. |
| Tecson, Cathy | 01/04/2026 | 1:40 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix |
| Begaso, Jestine Marie | 01/04/2026 | 12:36 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Sobredo, Mark Bryan | 01/04/2026 | 1:28 AM | 1:41 AM | Citrix Issue - Sitewide Downtime | Detailed Explanation: Citrix Froze - SItewide issue Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Cezar, Mary Mae | 01/04/2026 | 1:39 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix|| Had to restart everything |
| Gonzales, Jovelyn | 01/04/2026 | 12:55 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Salvador, KC | 01/04/2026 | 9:47 PM | 12:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| De Juan, Ivan Raphael | 01/04/2026 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix|| Had to re pull up tools . |
| De Juan, Ivan Raphael | 01/04/2026 | 1:57 AM | 2:04 AM | Avaya Issue - Freeze | unable to get back quickly because of avaya |
| Ponsaran, Krizzia Anne | 01/04/2026 | 1:44 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to repluu up tools since she got kicked out from citrix. |
| Adame, Willie Mer | 01/04/2026 | 1:00 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Lopez, Jean | 01/04/2026 | 1:34 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Lopez, Jean | 01/04/2026 | 1:34 AM | 1:36 AM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Acervo, Erika | 01/05/2026 | 1:41 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Peremne, Tanya Kyle | 01/04/2026 | 1:04 AM | 1:28 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene (citrix froze while on ready /kicked out of citrix / needs to restart PC since unable to pull up citrix/ restart citrix and re pull up tools) |
| Adame, Willie Mer | 01/05/2026 | 1:28 AM | 1:42 AM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Julian, Kristine Rose | 01/04/2026 | 12:44 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zulieta, Vanessa | 01/04/2026 | 1:22 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Gallardo, Kian Jan | 01/04/2026 | 1:37 AM | 1:52 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach ray and Coach Arlene also WF Rhayne |
| Obafial, Mark Gyzzynn | 01/04/2026 | 1:40 AM | 1:49 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene (citrix froze while on ready /kicked out of citrix / needs to restart PC since unable to pull up citrix/ restart citrix and re pull up tools) |
| Legaspi, Amiel Dave | 01/04/2026 | 1:23 AM | 1:35 AM | Citrix Issue - Sitewide Downtime | Assisted by Coach Allie |
| Paulo, Pauline | 01/04/2026 | 1:30 AM | 1:47 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Begaso, Jestine Marie | 01/04/2026 | 1:28 AM | 1:37 AM | Citrix Issue - Sitewide Downtime | Assisted by Coach Allie |
| Alejandro, Crisnavel | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Quicoy, Febelyn | 01/04/2026 | 1:29 AM | 1:39 AM | Citrix Issue - Sitewide Downtime | Assisted By: COACH ALLIE |
| Cuare, Rey John | 01/04/2026 | 1:42 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Habulan, Nicole | 01/04/2026 | 1:28 AM | 1:38 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Nuguid, John Carlo | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix Issue - Sitewide Downtime | Assisted By: TL JR |
| Yap, Alleiah Kaye | 01/04/2026 | 1:13 AM | 1:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Arlene |
| Gan, Mikael Van | 01/04/2026 | 12:54 AM | 1:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Arlene |
| Borda, Ginalyn | 01/04/2026 | 12:50 AM | 12:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Ray |
| Polvorosa, Trezia Mae | 01/04/2026 | 12:55 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Habulan, Nicole | 01/04/2026 | 12:45 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Selorio, Kathleen Joyce | 01/02/2026 | 3:24 AM | 3:44 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Conlu, Ma Josefa | 01/04/2026 | 1:21 AM | 1:36 AM | Citrix Issue - Sitewide Downtime | Assisted by Coach Allie |
| Celoso, Ma Christina | 01/04/2026 | 1:30 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/04/2026 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Fiolog, Crystal May | 01/04/2026 | 1:28 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and Avaya log out. Citrix kicked out and PDA error. call not disconnected. |
| Dadivas, Nica Rose | 01/04/2026 | 1:38 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for more than 3 minutes then the call got disconnected and I was kicked out by the Citrix. |
| Cahilig, Raven Roe | 01/04/2026 | 1:29 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid /Sitewide issue Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Alcones, Paula Jane | 01/04/2026 | 12:41 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda. Tm was able to go on ready. |
| Martinez, Jayza Mae | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix and pull-up tools. |
| Borja, Phoebe | 01/04/2026 | 1:28 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart citrix. Tm was able to go ready. Took time for avaya to launch. |
| Alojado, Geoven | 01/04/2026 | 1:26 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted to to relaunch citrix. citrix is having error which took time to launch. |
| Selorio, Kathleen Joyce | 01/04/2026 | 1:28 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart citrix. Took time to re-pull up tools. Sitewide citrix issue happened. |
| Arellano, Rose Anne | 01/04/2026 | 1:28 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart citrix. Sitewide citrix error happened during this time. |
| Garbo, Maru | 01/04/2026 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix, pda and avaya. TM was able to go on ready. |
| Rabino, Ramina | 01/04/2026 | 1:35 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix |
| Gallardo, Kian Jan | 01/04/2026 | 1:37 AM | 1:52 AM | Citrix Issue - Sitewide Downtime | Advised TM to restart citrix and needs to repull-up everything. |
| Llorente, Mel Rose | 01/04/2026 | 2:06 AM | 2:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | restart Citrix |
| Estebes, Immanuel | 01/04/2026 | 1:43 AM | 1:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Connection has been lost, kicked out on Citrix while on lunch |
| Rizon, Lotis | 01/04/2026 | 1:46 AM | 1:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out after lunch break. Restart citrix and re-pull up tools. |
| Delfin, Vanneza | 01/04/2026 | 1:43 AM | 1:49 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Connection has been lost, kicked out on Citrix while on lunch. |
| Galleno, Mark | 01/04/2026 | 12:14 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix |
| Cailin, Sharmaine Joy | 01/04/2026 | 12:35 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx while restarting citrix. Tm was able to restart pda and avaya after call. |
| Galleno, Mark | 01/04/2026 | 1:34 AM | 1:50 AM | Citrix Issue - Sitewide Downtime | Citrix froze call was not disconnected but was kicked out from Citrix. Need to restart and pull up tools again. Took long to pull Avaya. |
| Borda, Lourgene | 01/04/2026 | 1:28 AM | 1:50 AM | Citrix Issue - Sitewide Downtime | Citrix froze call was not disconnected but was kicked out from Citrix |
| Balasa, Lhea Joy | 01/04/2026 | 1:28 AM | 1:50 AM | Citrix Issue - Sitewide Downtime | Affected by site system issue | Citrix froze call was not disconnected but was kicked out from Citrix | Need to set up again |
| Randoy, Jenebeth | 01/04/2026 | 1:33 AM | 1:51 AM | Citrix Issue - Sitewide Downtime | Affected by site system issue | Citrix froze and kicked me out of it, contact disconnected | Restarted Avaya, PDA and all tools |
| Ofalla, Frank Danniel | 01/04/2026 | 3:17 AM | 3:51 AM | Citrix Latency - Change Citrix Server | Assist tm to check avaya setting and advised tm to change Citrix from PHX to LVS since it took a while to log in. |
| Taylor, Joeline | 01/04/2026 | 12:49 AM | 12:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze / PDA error |
| Brillantes, Angel Mae | 01/04/2026 | 1:28 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze / PDA error | siteward sysdown affected all teammates | was able to restart citrix |
| Lubrin, Mary Gwyneth | 01/04/2026 | 1:30 AM | 1:53 AM | Citrix Issue - Sitewide Downtime | Impacted by sitewide system issue / Citrix froze and disconnected while on call / No response on the other line / Ghost spiel delivered |
| Cailin, Sharmaine Joy | 01/04/2026 | 1:28 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix and tools affected by downtime. |
| Deocampo, Joemar | 01/04/2026 | 1:30 AM | 1:55 AM | Citrix Issue - Sitewide Downtime | Impacted by sitewide system issue / Citrix froze and disconnected while on call / No response on the other line / Ghost spiel delivered |
| Billones, King Jether | 01/04/2026 | 1:22 AM | 1:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to changed citrix since latency could not be handled. |
| Manican, Joanna Len | 01/04/2026 | 1:30 AM | 1:54 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call, call was not disconnected no valid response delivered ghost spiel. Restarted Vpn, Avaya, Pda and all tools |
| Dizon, Arnel | 01/04/2026 | 1:16 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abrise, Fatima | 01/04/2026 | 1:30 AM | 1:48 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call, call was not disconnected no valid response delivered ghost spiel. Restarted VPN, Avaya, and all tools |
| Julian, Kristine Rose | 01/04/2026 | 1:30 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Florentino, Randy | 01/04/2026 | 1:28 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix and to check tools. |
| Juarez, Andrei | 01/04/2026 | 1:33 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tupaz, Christian Jay | 01/04/2026 | 1:30 AM | 1:42 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call, call was disconnected no valid response delivered ghost spiel. Restarted VPN, Avaya, and all tools |
| Custodio, Dephra Nicole | 01/04/2026 | 1:28 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix. Advised TM that while waiting for avaya, tm needs to pull-up other tools. |
| Salgado, Janelle Marie | 01/04/2026 | 1:19 AM | 1:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Frozen screen | cannot click anything | restart citrix | |
| Miranda, Kyle Heaven | 01/04/2026 | 1:34 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zante, Chim Neo | 01/04/2026 | 1:30 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Victoriano, Roilen Brian | 01/04/2026 | 1:28 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix. Advised tm to pull-up tools while waiting for Avaya. |
| Dela Cruz, Dongie | 01/04/2026 | 12:35 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diocos, Fredgine Mae | 01/04/2026 | 1:28 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check and restart citrix. Avaya took time to launch. Advised TM to pull-up tools while waiting for Avaya to launch. |
| Lucahin, Angelie | 01/04/2026 | 1:22 AM | 1:50 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call \\ Kicked out from Citrix, call got disconnected \\ All tools disappeared \\ Pulled out new tools |
| Babela, Kezia Lea | 01/04/2026 | 1:34 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celino, Chriselle | 01/04/2026 | 1:28 AM | 1:50 AM | Citrix Issue - Sitewide Downtime | Citrix Froze - Contacts Disconnected 1:28 AM Citrix froze while on call and call got disconnected. Got kicked out from citrix after. All tools disappeared. Restart tools. |
| Delfin, Vanneza | 01/04/2026 | 1:43 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart citrix while pulling-up tools. |
| Atiga, Jessa | 01/04/2026 | 1:28 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esportuno, John Paul | 01/04/2026 | 1:34 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Kristine Rose | 01/04/2026 | 2:10 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Deocampo, Joemar | 01/04/2026 | 3:08 AM | 3:19 AM | Avaya Issue - Freeze | System freeze /Tools are not functioning |
| Galleno, Mark | 01/04/2026 | 3:48 AM | 3:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix. Need to restart and pull up tools again. Took long to pull Avaya. |
| Ligson, Jonnibelle | 01/04/2026 | 1:32 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / PDA error | siteward sysdown affected all teammates | was able to restart citrix |
| Humpay, Elaine | 01/04/2026 | 1:39 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / PDA error | siteward sysdown affected all teammates | was able to restart citrix |
| Esportuno, John Paul | 01/03/2026 | 8:23 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Reodava, Eric | 01/04/2026 | 4:48 AM | 4:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, Avaya Issue |
| Denosta, Aprilyn | 01/03/2026 | 1:33 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Jason | 01/04/2026 | 1:28 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix |
| Juarez, Andrei | 01/04/2026 | 3:42 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capurcos, Joan | 01/04/2026 | 1:28 AM | 1:51 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart citrix after it got freeze. Advised tm to repull-up tools after call. |
| Miranda, Kyle Heaven | 01/04/2026 | 3:00 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mendoza, Ivie | 01/04/2026 | 1:28 AM | 2:13 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart citrix but still citrix did not disconnect after freezing. Advised TM to change station. |
| Aluad, Rose Ann | 01/04/2026 | 1:28 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Bordan, Jon Bonjam | 01/04/2026 | 1:28 AM | 2:52 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart citrix after it got frozen. Advised TM to pull-up tools while waiting for avaya to launch. |
| Billones, Mark | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Barrera, Bonnie Andrew | 01/04/2026 | 3:01 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Brillantes, Angel Mae | 01/04/2026 | 1:30 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / PDA error | siteward sysdown affected all teammates | was able to restart citrix |
| Billones, Mark | 01/04/2026 | 3:10 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Balona, Shela | 01/04/2026 | 1:27 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | SD while on call |
| Burbano, Maita | 01/04/2026 | 1:30 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc. |
| Burbano, Maita | 01/04/2026 | 3:06 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break |
| Sy, Sidney | 01/04/2026 | 5:46 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while cx is on the call |
| Empino, Gene Reynald | 01/03/2026 | 8:12 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out Citrix |
| Empino, Gene Reynald | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out Citrix |
| Acoyong, Angel Joy | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Simon, Cheryll Grace | 01/04/2026 | 1:41 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, had to finish all contacts to repull up the PDA |
| Ofalla, Frank Danniel | 01/03/2026 | 3:35 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on ready |
| Salgado, Janelle Marie | 01/04/2026 | 1:28 AM | 2:54 AM | Citrix Issue - Sitewide Downtime | Assisted TM to check and restart citrix. Citrix took time to restart. Advised TM to restart tools while waiting for avaya. |
| Marcos, Lyka Joy | 01/03/2026 | 9:04 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down / PDA ERROR while on Ready |
| Marcos, Lyka Joy | 01/04/2026 | 1:32 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down / Citrix out |
| Ricardo, Danicah | 01/04/2026 | 1:30 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected | hard reset | had to pull up tools |
| Capurcos, Joan | 01/04/2026 | 4:39 AM | 4:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | advised tm to restart pda and avaya. |
| Vega, Genre Judd | 01/04/2026 | 5:05 AM | 5:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrx froze and got kicked out. Had to restart tools. |
| Ricardo, Danicah | 01/04/2026 | 3:45 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tools |
| Silvano, Jazel | 01/04/2026 | 1:28 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/kicked out of citrix/hard reset/ still on call in avaya. |
| Cortes, Gabriel | 01/04/2026 | 5:07 AM | 5:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Got kicked out of citrix. had to repull up tools again. |
| Patricio, Jason | 01/04/2026 | 5:05 AM | 5:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and denali went on error |
| Llorente, Mel Rose | 01/04/2026 | 4:34 AM | 4:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Caballero, Raquel | 01/04/2026 | 4:00 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected |
| Solis, Mary Louise | 01/04/2026 | 5:05 AM | 5:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | PDA Error|| had to restart everything and pull up tools again |
| Deviente, Jenny | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix |
| Dador, Louis Adrian | 12/31/2025 | 1:46 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on call relaunch PDA |
| Ongkingco, Kim Verly | 01/04/2026 | 1:53 AM | 1:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Connection has been lost, kicked out on Citrix while on lunch. |
| Escalada, Jacene Joy | 01/04/2026 | 2:56 AM | 3:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Disconnected from Citrix while on lunch. Lost connection to PPCS NA- Had to initiate hard reset with my PC because no buttons can be selected. Restarted Citrix, Avaya and Denali. | IMS0829427 |
| Dador, Louis Adrian | 12/31/2025 | 7:22 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze kicked out while on training meeting relaunched tools |
| Sanchez, Queenie Joy | 01/04/2026 | 1:50 AM | 1:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch. |
| Busia, John Paul | 01/04/2026 | 1:54 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Connection has been lost, kicked out on Citrix while on lunch. |
| Dador, Louis Adrian | 01/04/2026 | 1:20 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on call relaunched tools |
| Laurenio, Daniela | 01/04/2026 | 1:28 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while I'm on the middle of the call - call got disconnected |
| Cartujano, David | 01/04/2026 | 1:57 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Nepomuceno, Shenie | 01/04/2026 | 1:55 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Frial, Dave Lee | 01/04/2026 | 1:59 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Equinan, Jelame | 01/04/2026 | 12:51 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 01/04/2026 | 2:01 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Mendoza, Julie Ann | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out Citrix. Initiated ghost spiel. Relaunched tools. |
| Candido, Rhea Mae | 01/04/2026 | 5:27 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to change Citrix( LVS to Azure) and stamp on ready right away as soon as Citrix is fix. |
| Equinan, Jelame | 01/04/2026 | 1:32 AM | 12:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | while on lunch |
| Mendoza, Julie Ann | 01/04/2026 | 4:13 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out Citrix. Initiated ghost spiel. Relaunched tools. |
| Pagsuguiron, Rachel | 01/04/2026 | 2:12 AM | 2:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Arconada, Eva | 01/04/2026 | 5:33 AM | 5:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Galisim, Lovely Nicole | 01/04/2026 | 1:28 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Calsena, April Dexter | 01/04/2026 | 1:33 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dador, Louis Adrian | 01/04/2026 | 1:20 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on call relaunched tools |
| Sonio, Jomark Vincent | 01/04/2026 | 1:57 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Caballero, Raquel | 01/04/2026 | 1:28 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected |
| Almasol, Shaira Rose | 01/04/2026 | 2:05 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 01/04/2026 | 2:05 AM | 2:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Nepomuceno, Shenie | 01/04/2026 | 3:42 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Silvano, Jazel | 01/04/2026 | 1:28 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of Citrix/hard reset/ still on call in Avaya. |
| Ricardo, Danicah | 01/04/2026 | 1:30 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tools |
| Marcos, Lyka Joy | 01/04/2026 | 1:32 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down / Citrix out |
| Brinosa, Ma Lourdes | 01/04/2026 | 5:34 AM | 5:38 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Dayalo, Czarina Joy | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Bernas, Cesa Marie | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix |
| Dayalo, Czarina Joy | 01/04/2026 | 5:30 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on break |
| Tecson, Cathy | 01/04/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | PDA Error |
| De Juan, Ivan Raphael | 01/04/2026 | 5:45 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Acoyong, Angel Joy | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Discutido, Karen Grace | 01/04/2026 | 5:35 AM | 5:41 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Dongon, Andrea Marie | 01/04/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | PDA Error |
| Simon, Cheryll Grace | 01/04/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error & Citrix closed |
| Basas, Gerlyn | 01/04/2026 | 5:37 AM | 5:46 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Empino, Gene Reynald | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out Citrix |
| Bacuta, Shairra Joy | 01/04/2026 | 5:42 AM | 5:49 AM | Avaya Issue - Freeze | citrix froze | avaya can't dial for a while | lagging |
| Hierro, Alnie Glaze | 01/04/2026 | 4:14 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected. |
| Begas, Rizza Mae | 01/04/2026 | 5:37 AM | 5:40 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Dizon, Arnel | 01/04/2026 | 1:35 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cezar, Mary Mae | 01/04/2026 | 5:41 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix closed | PDA Error |
| Hierro, Alnie Glaze | 01/04/2026 | 1:29 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Deviente, Jenny | 01/04/2026 | 5:40 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix closed | PDA Error |
| Esportuno, John Paul | 01/03/2026 | 4:23 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Burbano, Maita | 01/04/2026 | 1:30 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc. |
| Esparagoza, Shiela Mae | 01/04/2026 | 5:38 AM | 5:48 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Barrera, Bonnie Andrew | 01/04/2026 | 1:51 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 01/04/2026 | 1:32 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Vista, Bernie | 01/04/2026 | 5:29 AM | 5:43 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Esteban, Janelle | 01/04/2026 | 1:35 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buenvenida, Grace | 01/04/2026 | 5:50 PM | 5:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error/citrix auto logged out |
| Balona, Shela | 01/04/2026 | 1:27 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | System issue while on call |
| Denosta, Aprilyn | 01/04/2026 | 1:56 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Veronica, Crisia Joy | 01/04/2026 | 1:28 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown PDA error | Kicked out from the citrix |
| Billones, Mark | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Barrera, Bonnie Andrew | 01/04/2026 | 2:17 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Dongie | 01/04/2026 | 1:33 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Javier, Channa | 01/04/2026 | 4:50 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deocampo, Joemar | 01/04/2026 | 5:46 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and PDA. Advise stamp on ready right away after assisting cx. |
| Dizon, Arnel | 01/04/2026 | 6:00 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zante, Chim Neo | 01/04/2026 | 6:03 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bolante, Pholla Jeve | 01/04/2026 | 6:09 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | Hard reset |
| Casimero, Ma Jonaville | 01/04/2026 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Valle, Marchelle | 01/04/2026 | 10:00 PM | 10:12 PM | Avaya Issue - Freeze | Avaya takes time to show up |
| Julian, Kristine Rose | 01/04/2026 | 11:40 AM | 11:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 01/04/2026 | 5:29 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arconada, Eva | 01/04/2026 | 1:21 AM | 1:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised tm to restart PDA, |
| Valle, Marchelle | 01/04/2026 | 1:35 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze call got discnnected |
| Javier, Channa | 01/04/2026 | 11:39 AM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 01/03/2026 | 1:33 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out |
| Javier, Channa | 01/04/2026 | 1:26 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Azarcon, RJ Timothy | 01/04/2026 | 1:45 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix and PDA froze |
| Pulvera, Jessel Rose | 01/04/2026 | 1:33 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out |
| Longga, Clarise | 01/04/2026 | 5:34 AM | 5:39 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Patricio, Aikie | 01/04/2026 | 10:00 PM | 10:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Valle, Marchelle | 01/04/2026 | 2:03 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze call got discnnected |
| Equinan, Jelame | 01/04/2026 | 3:49 AM | 4:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0829422 |
| Barnachea, Joanna Felisa | 01/04/2026 | 1:30 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out while assisting customer |
| Borda, Lourgene | 01/04/2026 | 5:29 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix | IMS0829433 |
| Ongkingco, Kim Verly | 01/04/2026 | 10:20 PM | 10:25 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA restarted, no calls received. I had to sign out from Avaya and VPN and signed in again and opened PDA. |
| Pagsuguiron, Rachel | 01/04/2026 | 5:55 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Iglesias, Roldan | 01/04/2026 | 1:13 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | System Downtime Tracker (OFFICERS) – Train 360° |
| Duabe, Danica Faye | 01/04/2026 | 5:38 AM | 5:44 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Sta Romana, Kimberley | 01/04/2026 | 1:30 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out |
| Esporma, Hannah Mae | 01/04/2026 | 5:41 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Abayon, Madge | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out/call got disconnected |
| Berry, Jean | 01/04/2026 | 2:00 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Longga, Clarise | 01/04/2026 | 5:34 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Artates, Gemma | 01/04/2026 | 1:28 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Berry, Jean | 01/04/2026 | 6:12 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Artates, Gemma | 01/04/2026 | 1:40 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Billones, King Jether | 01/04/2026 | 1:22 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / With consent from WF Rhayne to restart |
| Arnaiz, Leandra Mae | 01/04/2026 | 1:45 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate engage in call when citrix froze and got kicked out before stamping to training meeting. |
| Villanueva, Gerlyn | 01/04/2026 | 5:29 AM | 5:59 AM | Citrix Latency - Change Citrix Server | Assist tm to c restart Citrix and stamp on ready right away as soon as Citrix is fix. |
| Sta Romana, Kimberley | 01/04/2026 | 2:49 AM | 2:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Valerio, Mark David | 01/04/2026 | 1:28 AM | 1:49 AM | Citrix Issue - Sitewide Downtime | Citrix froze | connection lost | restart PC and set up tools again after finishing the call |
| Valle, Marchelle | 01/04/2026 | 5:28 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Azarcon, RJ Timothy | 01/04/2026 | 5:39 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Dela Cruz, Kyle Christian | 01/04/2026 | 1:16 AM | 1:37 AM | Avaya Issue - Freeze | Avaya froze Kicked out of citrix |
| Abayon, Madge | 01/04/2026 | 5:30 AM | 5:33 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Sta Romana, Kimberley | 01/04/2026 | 5:45 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Esporma, Hannah Mae | 01/04/2026 | 5:50 PM | 6:17 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Artates, Gemma | 01/04/2026 | 5:49 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Llorente, Mel Rose | 01/04/2026 | 4:37 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA turned white while on call | Citrix disconnected |
| Bocala, John Loyd | 01/04/2026 | 1:25 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, Avaya, and Citrix. |
| Begas, Rizza Mae | 01/04/2026 | 1:30 AM | 1:41 AM | Citrix Issue - Sitewide Downtime | Advised TM to restart PDA, Avaya, and Citrix. |
| Victoriano, Roilen Brian | 01/04/2026 | 6:37 AM | 6:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Aguilar, Lovely | 01/04/2026 | 1:35 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Ariaga, Trixie | 01/04/2026 | 1:32 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break |
| Villorente, Aira Khrystine | 01/04/2026 | 1:28 AM | 1:39 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on Break |
| Liganzon, John Loren | 01/04/2026 | 4:56 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error || Contact disconnected |
| Laurenio, Daniela | 01/04/2026 | 6:44 AM | 6:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error call disconnected . |
| Teodosio, Angelica | 01/04/2026 | 1:37 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Bautista, Ma Margil | 01/04/2026 | 1:30 AM | 1:51 AM | Citrix Issue - Sitewide Downtime | Citrix froze right after the call\\ Kicked out from Citrix\\ Had to restart all tools |
| Arconada, Eva | 01/04/2026 | 1:29 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Balasa, Lhea Joy | 01/04/2026 | 5:39 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Disconnected from Citrix while on call. Lost connection to PPCS NA- Had to initiate hard reset with my PC because no buttons can be selected. Restarted Citrix, Avaya and Denali. |
| Lubrin, Mary Gwyneth | 01/04/2026 | 5:32 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect but no response on the other line. Ghost spiel delivered |
| Rabino, Ramina | 01/04/2026 | 5:41 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze right within the call\\ Kicked out from Citrix\\ Had to restart all tools |
| Villanueva, Gerlyn | 01/04/2026 | 1:28 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, Avaya, and Citrix. |
| Randoy, Jenebeth | 01/04/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected | not kicked out with Citrix, I was about to go on ready but Citrix Kicked out | Restarted Avaya and PDA and all tools |
| Manican, Joanna Len | 01/04/2026 | 5:48 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call got disconnected, Restarted Vpv, Avaya, Pda and all tools |
| Taylor, Joeline | 01/04/2026 | 1:28 AM | 1:52 AM | Citrix Issue - Sitewide Downtime | Citrix froze | PDA error | TM finished the call and restart citrix |
| Arroyo, Jevine France | 01/04/2026 | 1:24 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Abrise, Fatima | 01/04/2026 | 5:47 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected, ghost spiel delivered Restarted VPN, Avaya, and all tools |
| Vista, Bernie | 01/04/2026 | 1:28 AM | 1:43 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Celino, Chriselle | 01/04/2026 | 5:31 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:31 AM Citrix froze while on call and call got disconnected. Got kicked out from citrix after. All tools disappeared. Restart tools. |
| Basas, Gerlyn | 01/04/2026 | 1:28 AM | 1:47 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart PDA, Avaya, and Citrix. |
| Billones, King Jether | 01/04/2026 | 1:27 AM | 1:44 AM | Citrix Issue - Sitewide Downtime | CITRIX Kickout / CITRIX Restart / PDA Error after citrix restart / PDA restart |
| Casimero, Ma Jonaville | 01/04/2026 | 1:28 AM | 1:48 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart PDA, Avaya, and Citrix. |
| Pagsuguiron, Rachel | 01/04/2026 | 7:09 AM | 7:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Escalada, Jacene Joy | 01/04/2026 | 7:03 AM | 7:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix , avaya and PDA. advised tm to stamp on ready right away. |
| Leccio, Queen Pearl | 01/04/2026 | 1:30 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kicked out from the citrix |
| Esparagoza, Shiela Mae | 01/04/2026 | 1:28 AM | 1:47 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart PDA, Avaya, and Citrix. |
| Duabe, Danica Faye | 01/04/2026 | 1:28 AM | 1:49 AM | Citrix Issue - Sitewide Downtime | Assisted TM to restart PDA, Avaya, and Citrix. |
| Barrera, Bonnie Andrew | 01/04/2026 | 7:09 AM | 7:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Discutido, Karen Grace | 01/04/2026 | 1:23 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Miranda, Kyle Heaven | 01/04/2026 | 7:00 AM | 7:09 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alcones, Paula Jane | 01/04/2026 | 7:29 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | CITRIX kickout while on training/meeting, restarted and manually pulled-up CITRIX and AVAYA | no account pulled up |
| Virgo, Jeniebabes | 01/04/2026 | 1:18 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Beluso, Jhenice | 01/04/2026 | 2:30 AM | 2:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Beluso, Jhenice | 01/04/2026 | 1:32 AM | 1:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Longga, Clarise | 01/04/2026 | 1:28 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Billones, King Jether | 01/04/2026 | 5:56 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout after lunch / Citrix restart |
| Candido, Rhea Mae | 01/04/2026 | 1:26 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Aman, Justine Carl | 01/04/2026 | 1:28 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Bisnar, Ma Lucevie | 01/04/2026 | 1:28 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Azarraga V, Joselito | 01/04/2026 | 1:28 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart Citrix. Advised TM to pull-up tools while waiting for Avaya. |
| Ofalla, Frank Danniel | 01/04/2026 | 1:30 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on ready |
| Lariza, Angelica | 01/04/2026 | 1:28 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Teodosio, Angelica | 01/04/2026 | 4:58 AM | 5:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, Avaya, and Citrix. |
| Bocala, John Loyd | 01/04/2026 | 5:25 AM | 5:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, Avaya, and Citrix. |
| Arroyo, Jevine France | 01/04/2026 | 5:29 AM | 5:32 AM | Avaya Issue - Freeze | Advised TM to restart PDA, Avaya, and Citrix. |
| Macaculop, Chona | 01/04/2026 | 6:15 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Aman, Justine Carl | 01/04/2026 | 5:35 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, and Avaya, |
| Burbano, Maita | 01/04/2026 | 6:36 AM | 6:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Virgo, Jeniebabes | 01/04/2026 | 5:46 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Burbano, Maita | 01/04/2026 | 7:58 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix out while on break |
| Saquita, Jashsen Mea | 01/04/2026 | 1:28 AM | 1:45 AM | Citrix Issue - Sitewide Downtime | Citrix kicked out PDA error while on call | had to restart citrix multiple times to properly load citrix |
| Azarraga V, Joselito | 01/04/2026 | 1:32 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Acoyong, Angel Joy | 01/04/2026 | 7:05 AM | 7:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Saquita, Jashsen Mea | 01/04/2026 | 7:40 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 1491353512121676833Citrix kick out // PDA error while on call |
| Duno, Edgar Louise | 01/03/2026 | 8:18 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and logged out / avaya disconnected |
| Valerio, Mark David | 01/04/2026 | 5:57 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm was able to go on ready. |
| Duno, Edgar Louise | 01/03/2026 | 9:58 AM | 10:00 AM | Avaya Issue - Freeze | Citrix suddenly logged out while avail |
| Ricardo, Danicah | 01/04/2026 | 7:56 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | hard reset |
| Delos Santos, Hubert Clifford | 01/04/2026 | 1:28 AM | 1:35 AM | Citrix Issue - Sitewide Downtime | Citrix freeze log out had to quit Citirx |
| Caballero, Raquel | 01/04/2026 | 8:03 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after lunch |
| Selorio, Kathleen Joyce | 01/04/2026 | 5:36 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Bordan, Jon Bonjam | 01/04/2026 | 7:30 AM | 7:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, Avaya, and Citrix. |
| Cailin, Sharmaine Joy | 01/04/2026 | 7:42 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and automatically disconnected while I'm on the middle of the call - call got disconnected due to no valid response |
| Zurbano, Ma Evonne | 01/04/2026 | 7:33 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch break PDA went error while on lunch break. |
| Reodava, Eric | 01/04/2026 | 7:51 AM | 7:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, Avaya Issue and Kick out of citrix |
| Dela Cruz, Mary Joy | 01/04/2026 | 1:28 AM | 1:35 AM | Citrix Issue - Sitewide Downtime | system issues / kicked out of citrix / screen froze |
| Javier, Channa | 01/04/2026 | 7:46 AM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Galisim, Lovely Nicole | 01/04/2026 | 8:04 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix - after lunch |
| Javier, Channa | 01/04/2026 | 7:46 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dadivas, Nica Rose | 01/04/2026 | 8:03 AM | 8:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | I was kicked out by the Citrix while on lunch |
| Esteban, Janelle | 01/04/2026 | 8:02 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beltran, Mary Grace | 01/04/2026 | 8:08 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cx is reporting fraud transaction. Encountered system issue. Citrix Froze and Disconnected while cx is still on the line. Cx is unresponsive, provided ghost spiel. I had to pull new citrix and restarted it before logging back in. |
| Esportuno, John Paul | 01/04/2026 | 6:04 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Benid, Rose Anne | 01/04/2026 | 4:02 AM | 4:15 AM | Avaya Issue - Freeze | Citrix froze while on call |
| Basas, Kirk Michael | 01/04/2026 | 1:28 AM | 1:38 AM | Citrix Issue - Sitewide Downtime | 'Citrix froze / citrix logged out / |
| Julian, Kristine Rose | 01/04/2026 | 8:42 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while still on call/ hard reset |
| Benid, Rose Anne | 01/04/2026 | 1:28 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Marcos, Lyka Joy | 01/04/2026 | 4:50 AM | 4:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Marcos, Lyka Joy | 01/04/2026 | 4:50 AM | 4:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Espejo, Renalyn | 01/04/2026 | 1:28 AM | 1:41 AM | Citrix Issue - Sitewide Downtime | Site wide issue |
| Marcos, Lyka Joy | 01/04/2026 | 8:37 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix out |
| Dela Cruz, Dongie | 01/04/2026 | 8:38 AM | 8:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error after kicked by citrix while on call no account pulled up by system during call |
| Basas, Kirk Michael | 01/04/2026 | 5:35 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | KICKED OUT OF CITRIX WHILE ON LUNCH |
| Delos Santos, Hubert Clifford | 01/04/2026 | 8:04 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze logout |
| Julian, Kristine Rose | 01/04/2026 | 8:42 AM | 8:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while still on call/ hard reset |
| Morado, Mark | 01/04/2026 | 1:28 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE AND DISCONNECTED WHILE ON CALL. |
| Dela Cruz, Mary Joy | 01/04/2026 | 8:18 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix forze and logged out |
| Espejo, Renalyn | 01/04/2026 | 8:17 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Engaged in a call, but the system froze. No valid response was received from the customer, ghost spiel was provided. Citrix kicked out the call was automatically disconnected. Need restart and re-pull up tools. |
| Morado, Mark | 01/04/2026 | 1:45 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | DENALI ERROR WHILE ON CALL. |
| Saquita, Jashsen Mea | 01/04/2026 | 8:23 AM | 8:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked and PDA Error \ Citrix and PDA error |
| Morado, Mark | 01/16/2026 | 8:09 AM | 8:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED WHILE ON LUNCH BREAK |
| Taylor, Joeline | 01/04/2026 | 8:52 AM | 8:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error while still on a call | restarts PDA after finishing the call |
| Taladtad, Jelly Ann | 01/04/2026 | 8:16 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kick out need to restart |
| Ligson, Jonnibelle | 01/04/2026 | 9:07 AM | 9:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix | cx still on the line | restart citrix |
| Dizon, Arnel | 01/04/2026 | 9:24 AM | 9:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx disconnected Restart Avaya |
| Atiga, Jessa | 01/01/2026 | 9:33 AM | 9:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix Disconnected and no audio. Tried to check if cx still on the line Ghost spiel Initiated. |
| Dizon, Arnel | 01/04/2026 | 9:43 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Cx disconnected and citrix disconnected. Need to pull again all tools before log out |
| Zante, Chim Neo | 01/04/2026 | 9:32 AM | 9:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Cx disconnected and citrix disconnected. Need to pull again all tools before log out |
| Humpay, Elaine | 01/04/2026 | 9:45 AM | 9:47 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | CITRIX FROZE || PDA ERROR |
| Esportuno, John Paul | 01/04/2026 | 9:37 AM | 9:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then disconnected Cx got disconnected. Needs to login my citrix and my PDA , the login dialog is not showing in my avaya then needs to restart the avaya. |
| Benid, Rose Anne | 01/04/2026 | 8:04 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Atiga, Jessa | 01/04/2026 | 9:33 AM | 9:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix Disconnected and no audio. Tried to check if cx still on the line Ghost spiel Initiated. |
| Benid, Rose Anne | 01/04/2026 | 8:21 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call need to log out and log in again to set up. |
| Salgado, Janelle Marie | 01/04/2026 | 9:42 AM | 9:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | restart citrix , took a while to load citrix |
| Benid, Rose Anne | 01/04/2026 | 8:33 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali error while on ready |
| Basas, Kirk Michael | 01/04/2026 | 9:35 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SCREEN FROZE / USING LVS FOR CITRIX / CX HANG UP |
| Hiloma, Ronalie | 01/04/2026 | 9:30 AM | 9:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Closed citrix pulled it up again |
| Balona, Shela | 01/04/2026 | 9:05 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |Kick out | Disconnected |
| Alojado, Geoven | 01/04/2026 | 9:46 AM | 9:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | / citrix froze/avaya disconnected / call not disconnected / PDA ERROR / |
| Dayalo, Czarina Joy | 01/04/2026 | 9:30 AM | 9:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Mendoza, Julie Ann | 01/04/2026 | 8:12 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out Citrix. Initiated ghost spiel. Relaunched tools. |
| Teodosio, Jean | 01/02/2026 | 2:04 PM | 2:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN automatically disconnected while on call. Can't hear Cx anymore. |
| Cabantugan, Herjie | 01/05/2026 | 11:21 AM | 11:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA disconnected but chat not disconnected. |
| Buncalan, Joemil Bemaren | 01/05/2026 | 12:35 PM | 12:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call got disconnected. |
| CabalQuinto, Shayne | 12/31/2025 | 12:29 PM | 12:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch |
| Cabugao, Peter Kent | 01/05/2026 | 1:57 PM | 2:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on lunch |
| Tupaz, Krisha Faye | 01/05/2026 | 1:45 PM | 2:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Valencia, Paulyn Rose | 01/05/2026 | 2:01 PM | 2:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Tupaz, Krisha Faye | 01/01/2026 | 12:30 PM | 12:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 3rd floor. Need to change station 2x due to grace period. |
| Tupaz, Krisha Faye | 12/31/2025 | 12:12 PM | 12:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 3rd floor. Need to set up tolls again. |
| Azarcon, Renalyn | 01/01/2026 | 11:32 AM | 11:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Teodosio, Jean | 01/01/2026 | 12:02 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Degala, Kent Lemuel | 01/04/2026 | 1:08 PM | 1:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor |
| Cabugao, Peter Kent | 01/04/2026 | 1:00 PM | 1:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 3rd floor to 5th floor need to pull up tools again |
| Tupaz, Krisha Faye | 01/05/2026 | 6:04 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Alayon, Joeven | 01/05/2026 | 6:30 AM | 6:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error call not disconnected. |
| CabalQuinto, Shayne | 01/05/2026 | 8:05 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 01/05/2026 | 8:31 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 01/05/2026 | 8:35 AM | 8:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baulos, Bill Austin | 01/05/2026 | 9:11 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Alayon, Joeven | 01/05/2026 | 9:30 AM | 9:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call not disconnected. |
| Valencia, Paulyn Rose | 01/05/2026 | 9:44 AM | 9:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Krisha Faye | 01/05/2026 | 9:45 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. |
| Cabugao, Peter Kent | 01/05/2026 | 9:41 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA disconnected. |
| Condino, Melissa | 01/05/2026 | 9:50 AM | 9:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error call got disconnected. |
| Opina, Angelica | 01/05/2026 | 10:00 AM | 10:06 AM | No Audio - PDA/ other tools still functional | No audio. Citrix and other tools still functional. Need to restart. |
| CabalQuinto, Shayne | 01/05/2026 | 10:09 AM | 10:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 01/05/2026 | 10:17 AM | 10:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Contact disconnected. |
| Opina, Angelica | 01/05/2026 | 10:38 AM | 10:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools |
| Macalintal, Hanna Jane | 01/05/2026 | 7:11 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Contact not disconnected |
| Alcazaren, Marivie | 01/05/2026 | 11:25 AM | 11:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA error while on call. Call not disconnected |
| Macalintal, Hanna Jane | 01/05/2026 | 10:49 AM | 11:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected |
| Teodosio, Jean | 01/05/2026 | 11:24 AM | 11:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Baulos, Bill Austin | 01/05/2026 | 11:29 AM | 11:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. |
| Valencia, Paulyn Rose | 01/05/2026 | 10:42 AM | 10:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Valencia, Paulyn Rose | 01/05/2026 | 11:50 AM | 11:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Cabugao, Peter Kent | 01/05/2026 | 11:49 AM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Degala, Kent Lemuel | 01/02/2026 | 11:50 AM | 11:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Condino, Melissa | 01/05/2026 | 11:50 AM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call// citrix disconnected while on call// lost of audio//mass sysdown |
| Alayon, Joeven | 01/05/2026 | 11:48 AM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call// citrix disconnected while on call// lost of audio//mass sysdown |
| Tupaz, Krisha Faye | 01/05/2026 | 12:05 AM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call. Contact not disconnected. Need to pull up tools again. |
| Baguioro, Chybelle | 01/05/2026 | 11:54 AM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on CHAT. citrix disconnected. Need to pull up tools again. |
| Pelaez, Ma Christine Joy | 01/05/2026 | 12:00 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call. Contact not disconnected. Need to pull up tools again. |
| Baguioro, Chybelle | 01/05/2026 | 12:26 PM | 12:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze contact not disconnected |
| Sta Romana, Jett | 01/05/2026 | 12:35 PM | 12:41 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Bautista, Rochell | 01/05/2026 | 12:30 PM | 12:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Azarcon, Renalyn | 01/05/2026 | 12:29 PM | 12:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Condino, Melissa | 01/05/2026 | 1:57 PM | 2:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Baler, Nathaniel Victor | 01/29/2026 | 1:06 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 12/29/2025 Start Time: 1:06 AM End Time: 1:25 AM Issue: Citrix froze/ Logged out of Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 5-D Production Floor: 5th VPN Used: DUB Assisted By: Coach Ann |
| Lopez, Jean | 01/05/2026 | 4:00 PM | 4:05 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Guevarra, Lander John | 01/30/2026 | 5:14 PM | 5:23 PM | Citrix Latency - Change Citrix Server | Name: Lander John Guevarra Shift Date: December 30,2025 Start Time:05:14 PM End Time:05:17 PM Start Time:05:17 PM End Time:05:19 PM Start Time:05:19 PM End Time:05:23 PM Issue: changed citrix secure desktop is having a delay Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Francisco, April Rose | 12/30/2025 | 8:40 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: December 30,2025 Start Time:08:40 PM End Time:08:55 PM Issue: Got kicked out on Citrix /PDA error Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Nicor, Annaliza Joy | 12/30/2025 | 8:54 PM | 8:59 PM | Citrix Latency - Change Citrix Server | Name: Annaliza Joy Nicor Shift Date: 12/30/2025 Start Time: 8:54 PM End Time: 8:59 PM Issue: I experienced Citrix latency and was disconnected. I received an error stating the connection was lost, so I had to restart Citrix and log back in. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Sanchez, Mary Zhaineth | 01/05/2026 | 2:03 PM | 2:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Iguis, Jessa | 01/02/2026 | 11:25 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA not responding need to restart |
| Guevarra, Lander John | 12/30/2025 | 9:02 PM | 10:19 PM | Citrix Issue - Sitewide Downtime | Name: Lander John Guevarra Shift Date: December 30,2025 Start Time:09:02 PM End Time:10:19 PM Issue: changed Citrix site error cannot log back in Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 12-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Alayon, Joeven | 01/05/2026 | 2:00 PM | 2:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on lunch Need to pull up my tools again. |
| Ropa, Nina Grace | 01/02/2026 | 12:33 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126474095284145522| 2099565029991362598 | stamped to pending logout| re started PDA and avaya| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Contillo, Jerome | 01/02/2026 | 12:50 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Preciosa, Marie Antonette | 01/02/2026 | 5:51 PM | 5:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Donguines, Dia | 12/30/2025 | 10:00 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: December 30, 2025 Start Time: 10:00 PM End Time: 10:14 PM Issue: Kicked out of citrix. Unable to log back in Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6- B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Iguis, Jessa | 01/02/2026 | 1:00 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, PDA is not responding |
| Bula, Esther | 01/02/2026 | 12:54 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: System Issue / Denali disconnected while on ready/ error in denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Baler, Nathaniel Victor | 12/30/2025 | 11:00 PM | 11:15 PM | Citrix Issue - Sitewide Downtime | Name: Nathaniel Victor Baler Shift Date: December 30,2025 Start Time: 11:00 PM End Time: 11:15 PM Issue: Citrix Quit|| Site issue|| hard reset PC Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 6 - D Production Floor:5th floor VPN Used: DUB Assisted By Coach Ann |
| Ponce, Renz Kirby | 12/30/2025 | 12:50 AM | 12:53 AM | Avaya Issue - Freeze | Name: Renz Kirby Ponce Shift Date: 12/30/25 Start Time: 12:50 AM End Time: 12:53 AM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- F Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ponce, Renz Kirby | 12/31/2025 | 10:47 PM | 10:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 12/31/2025 Start Time: 10:47 PM End Time: 10:51 PM Issue: Citrix froze| Kicked out of Citrix| Denali Error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Opina, Angelica | 01/05/2026 | 3:30 PM | 3:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Acevedo, Larce Lawrence | 12/31/2025 | 10:38 PM | 10:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Larce Lawrence Acevedo Shift Date: 12/31/2025 Start Time: 10:38 PM End Time: 10:41 pm PM Issue: citrix froze| Kicked out of Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Alcazaren, Marivie | 01/05/2026 | 3:34 PM | 3:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Iguis, Jessa | 12/31/2025 | 12:34 PM | 12:45 AM | Avaya Issue - Freeze | Name: Jessa Iguis Shift Date: 12/31/25 Start Time: 12:34 AM End Time: 12:45 AM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ropa, Nina Grace | 01/02/2026 | 8:35 PM | 9:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126378240204005520| 6092678600907467801 | stamped to pending logout| re started PDA and avaya| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Contillo, Jerome | 12/31/2025 | 1:20 AM | 1:25 AM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 12/31/2025 Start Time: 1:20 AM End Time: 1:25 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Teodosio, Jean | 01/05/2026 | 3:23 PM | 3:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA error |
| Ropa, Nina Grace | 12/31/2025 | 8:32 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Niña Grace Ropa Shift Date: 12/31/2025 Start Time: 8:32 pm End Time: 8:42 pm Issue: Citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Cordovero, Jinky | 12/31/2025 | 12:30 AM | 12:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Jinky Cordovero Start Time: 12:30 AM End Time: 12:31AM Issue: citrix quit while on lunch Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Sta Romana, Jett | 01/05/2026 | 2:26 PM | 2:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| CabalQuinto, Shayne | 01/05/2026 | 2:11 PM | 2:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Cabantugan, Herjie | 01/05/2026 | 3:28 PM | 3:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Mina, Mariel | 01/02/2026 | 4:31 PM | 4:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call |
| Teodosio, Jean | 01/02/2026 | 4:31 PM | 4:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Mina, Mariel | 01/02/2026 | 4:50 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Bautista, Rochell | 01/05/2026 | 4:49 PM | 4:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Villanueva, Joevil Paul | 01/05/2026 | 5:00 PM | 5:14 PM | Avaya Issue - Freeze | AVAYA not signing in / Grace-period / did Avaya fix and restart PC but still not working / change PC |
| Launio, Hope | 01/05/2026 | 5:00 PM | 5:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Can't stamp ready on DENALI / citrix froze/ restart avaya |
| Cordovero, Jinky | 01/05/2026 | 5:28 PM | 5:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | A issue|| can't resolve case |
| Ponce, Renz Kirby | 01/05/2026 | 5:29 PM | 5:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 5 January 2026 Start Time: 5:29 PM End Time: 5:39 AM Issue: Denali error while on ready. Account Number: PP-ESC-126480284332020241 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 12-F Production Floor: 5th flr VPN Used: PHX Assisted By: coach Ann Charmaine Acirit (CW) |
| Ponce, Renz Kirby | 01/02/2026 | 2:07 PM | 2:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 1/2/26 Start Time: 2:07 AM End Time: 2:08 AM Issue: got different case while working on PP-ESC-126474099579112863| restarted PDA to get the right case Account Number: https://hvd.paypalinc.com/complaints/cases/PP-ESC-126474099579112863 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- F Production Floor: 5th floor VPN Used: PHX Assisted By: coach Ailene Alba (CW) |
| Francisco, April Rose | 01/02/2026 | 12:45 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: January 2,2026 Start Time:12:45 AM End Time:12:54 AM Issue: Citrix disconnected while on ready. Account Number:1929131056530169817 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ailene |
| Villanueva, Joevil Paul | 01/02/2026 | 12:29 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 2 January 2026 Start Time: 12:29am End Time: 12:30am Issue: System Issue / Denali disconnected while on Break Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6 - B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Ponce, Renz Kirby | 01/02/2026 | 10:33 PM | 10:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Renz Kirby Ponce Shift Date:1/2/26 Start Time: 10:33 pm End Time: 10:37 pm Issue: Citrix froze, Kicked out of Citrix |PDA error while on lunch Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 12-F Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ailene Alba (CW) |
| Donguines, Dia | 12/18/2025 | 5:01 PM | 5:20 PM | No Audio - PDA/ other tools still functional | Name: Dia Donguines Shift Date: 12/18/2025 Start Time: 5:01 PM End Time: 5:20 PM Issue: Audio issues, advised to restart PC and change citrix by WF Mollie. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6 C Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Ropa, Nina Grace | 12/18/2025 | 9:00 PM | 9:08 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Niña Grace Ropa Shift Date: Dec. 18, 2025 Start Time: 09:00 PM End Time: 09:08 PM Issue: Citrix froze, PDA showed an error, restarted Avaya and PDA/ Avaya takes time to pull up while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14- A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Jobelle. |
| Francisco, April Rose | 12/18/2025 | 7:46 PM | 8:12 PM | No Audio - PDA/ other tools still functional | Name: April Rose Francisco Shift Date: December 18,2025 Start Time:07:46 PM End Time:08:12 PM Issue:PDA on error while on ready had to restart PDA but had an audio issue need to restart PC Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: N/A Production Floor:5th Floor VPN Used: Azure-NA-HDX Assisted By: coach April |
| Bula, Esther | 12/18/2025 | 10:13 PM | 10:19 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: Nov. 18, 2025 Start Time: 10:13 PM End Time: 10:19 PM Issue: Citrix froze while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Cordovero, Jinky | 12/18/2025 | 10:12 PM | 10:13 PM | No Audio - PDA/ other tools still functional | Name: Jinky Cordovero Shift Date: 12/18/25 Start Time: 10:13 PM End Time: 10:12 PM Issue: Audio issue need to restart citrix Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14- E Production Floor: 5th floor VPN Used: BUD - HDX Assisted By: Coach April |
| Ponce, Renz Kirby | 12/18/2025 | 10:33 PM | 10:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 12/18/2025 Start Time: 10:33 PM End Time: 10:38 PM Issue: Citrix froze| Citrix disconnected. need to restart Citrix Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12-F Production Floor: 5th VPN Used: PHX Assisted By: Coach April |
| Falco, Via | 12/18/2025 | 11:00 PM | 11:13 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Via O. Falco Shift Date: 12/18/25 Start Time: 11:00 PM End Time: 11:13 PM Issue: Citrix Disconnected/Denali error While on Billable Training Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 14-D Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Ponce, Renz Kirby | 12/18/2025 | 11:51 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Renz Kirby Ponce Shift Date: 12/18/25 Start Time: 11:51 PM End Time: 11:54 PM Issue: Citrix Disconnected/kicked out of Citrix While on Billable Training Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 12-F Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Ponce, Renz Kirby | 12/18/2025 | 12:19 AM | 12:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Renz Kirby Ponce Shift Date: 12/18/25 Start Time: 12:19 PM End Time: 12:24 PM Issue: Citrix froze While on break Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 12-F Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Falco, Via | 12/18/2025 | 12:10 AM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 12/18/25 Start Time: 12:10 AM End Time: 12:21 AM Issue: Citrix Disconnected/Server Unreachable While on Ready Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 14-D Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Ropa, Nina Grace | 12/18/2025 | 1:02 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Niña Grace Ropa Shift Date: Dec. 18, 2025 Start Time: 01:02 am End Time: 01:11 am Issue: Citrix froze, PDA showed an error, restarted Avaya and PDA/ Avaya takes time to pull up while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14- A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Guevarra, Lander John | 12/18/2025 | 12:15 AM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: Nov. 18, 2025 Start Time: 12:15 am End Time: 12:18 am Issue: Citrix froze, PDA showed an error, restarted Avaya and PDA/ Avaya takes time to pull up while on Break. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 113-D Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Ponce, Renz Kirby | 12/18/2025 | 1:19 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Renz Kirby Ponce Shift Date: 12/18/25 Start Time: 1:19 PM End Time: 1:21 PM Issue: Denali error while on billable training Account Number: N/A Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: na POD # & Letter: 12-F Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach April Borres |
| Ponce, Renz Kirby | 12/18/2025 | 1:59 AM | 2:02 AM | No Audio - PDA/ other tools still functional | Name: Renz Kirby Ponce Shift Date: 12/18/25 Start Time: 1: 59AM End Time: 2:02 AM Issue: Kicked out of Citrix no audio Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- F Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Preciosa, Marie Antonette | 12/18/2025 | 2:25 AM | 2:26 AM | Avaya Issue - Freeze | Name: Marie Antonette Preciosa Shift Date: 12/18/25 Start Time: 2:25 AM End Time: 2:26 AM Issue: PDA Denali error Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- E Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Bula, Esther | 11/22/2025 | 9:46 PM | 9:52 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: Nov. 22, 2025 Start Time: 09:46 PM End Time: 09:52 PM Issue: Citrix froze while on Billable Training. Error in Denali. Latency Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6 - G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Villanueva, Joevil Paul | 10/24/2025 | 5:43 PM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 24 December 2025 Start Time: 5:43 pm End Time: 5:50 pm Issue: Citrix froze while on Break/Audio issue / Change Citrix and reopen tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX Assisted By: Coach April |
| Francisco, April Rose | 12/24/2025 | 8:43 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: December 24,2025 Start Time: 08:43 PM End Time:08:45 PM Issue: Citrix froze and PDA on error Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14 -F Production Floor:5th floor VPN Used: PHX Assisted By: Coach April |
| Vili, Annie Grace | 12/24/2025 | 8:45 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Annie Grace Vili Shift Date: 24 December 2025 Start Time: 8:45 PM End Time: 8:55 PM Issue: Citrix froze while working on a case. Needed to reboot PC. Account Number: 2215803484785257072 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April Borres |
| Preciosa, Marie Antonette | 12/24/2025 | 8:52 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Marie Antonette Preciosa Shift Date: 24 December 2025 Start Time: 8:52 PM End Time: 8:59 PM Issue: Citrix kicked out Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-E Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April Borres |
| Cordovero, Jinky | 12/26/2025 | 8:55 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 26/12/25 Start Time: 8:55PM End Time: 9:000 PM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-e Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ailene |
| Cordovero, Jinky | 12/26/2025 | 11:15 PM | 11:21 PM | No Audio - PDA/ other tools still functional | Name: Jinky Cordovero Shift Date: 26/12/25 Start Time: 11:15PM End Time: 11:21 PM Issue: nexidia not playing Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-e Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ailene |
| Villanueva, Joevil Paul | 12/26/2025 | 12:35 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Joevil Paul Villanueva Shift Date: 26 December 2025 Start Time: 12:35 am End Time: 12:38 am Issue: Citrix froze while on Break / Reopen citrix and tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - C Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Francisco, April Rose | 12/26/2025 | 12:39 AM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: December 26,2025 Start Time:12:39 AM End Time:12:44 AM Issue: Got disconnected on Citrix Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-F Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ailene |
| Guevarra, Lander John | 12/26/2025 | 1:46 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: 26/12/25 Start Time: 1:46 AM End Time: 1:51 AM Issue: citrix froze , error in denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- A Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ailene Alba (CW) |
| Francisco, April Rose | 12/29/2025 | 5:00 PM | 5:10 PM | Avaya Issue - Freeze | Name: April Rose Francisco Shift Date: December 29,2025 Start Time:05:00 PM End Time:05:10 PM Issue: Had to change PC as the one I first set up had Avaya issue /arrived at prod 15 mins before 5 Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-E Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ailene |
| Preciosa, Marie Antonette | 12/29/2025 | 5:57 PM | 5:58 PM | Avaya Issue - Freeze | Name: Marie Antonette Preciosa Shift Date: December 29,2025 Start Time:05:57 PM End Time:05:58 PM Issue: PDA Denali error Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6- A Production Floor:5th floor VPN Used: PHX Assisted By: Coach April Borres |
| Villanueva, Joevil Paul | 12/29/2025 | 7:47 PM | 7:59 PM | No Audio - PDA/ other tools still functional | Name: Joevil Paul Villanueva Shift Date: 29 December 2025 Start Time: 07:47 pm End Time: 07:59 pm Issue: Nexidia no Audio / Coach April told me to reboot and change Citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX Assisted By: Coach April |
| Francisco, April Rose | 12/29/2025 | 9:02 PM | 9:06 PM | Avaya Issue - Freeze | Name: April Rose Francisco Shift Date: December 29,2025 Start Time:09:02 PM End Time:09:06 PM Issue: PDA error after Citrix froze Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-E Production Floor:5th floor VPN Used: PHX Assisted By: Coach April |
| Donguines, Dia | 12/29/2025 | 10:47 PM | 10:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 29 December 2025 Start Time: 10:47 pm End Time: 10:59 pm Issue: Citrix froze then got kicked out of citrix- need to restart Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6- B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach April |
| Ponce, Renz Kirby | 12/29/2025 | 1:03 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 29/12/25 Start Time: 1:03 AM End Time: 1:13 AM Issue: Citrix froze and disconnected while on ready - resolving case Account Number: 2223345500749631241 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12- F Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ailene Alba (CW) |
| Iguis, Jessa | 01/05/2026 | 5:42 PM | 5:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | The PDA needs to be restarted as it is not responding. |
| Villanueva, Joevil Paul | 12/30/2025 | 8:33 PM | 8:53 PM | Citrix Latency - Change Citrix Server | Name: Joevil Paul Villanueva Shift Date: 30 December 2025 Start Time: 08:33 pm End Time: 08:53 pm Issue: Encountered FATAL ERROR / Cannot reopen Citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13 - D Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Falco, Via | 01/05/2026 | 5:54 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/VPN disconnected while working on with a case - Denali Error after Citrix was disconnected |
| Cawaling, Jeneron | 12/29/2025 | 9:07 PM | 10:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Jeneron Cawaling Shift Date: 12/29/2025 Start Time: 9:07 PM End Time: 10:02 PM Issue: Punched on Lunch but did not appear on mystats Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 13-C Production Floor: 5th VPN Used: PHX Assisted By: Coach Ailene |
| Baler, Nathaniel Victor | 12/31/2025 | 8:42 PM | 8:55 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Nathaniel Victor Baler Shift Date: December 31, 2025 Start Time: 08:42 PM End Time: 08:55PM Issue: Citrix froze while on Billable Training. Error in Denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14 - C Production Floor: 5th floor VPN Used: DUB Assisted by: Coach Ailene |
| Iguis, Jessa | 12/31/2025 | 8:45 PM | 8:51 PM | Avaya Issue - Freeze | Name: Jessa Iguis Shift Date: 12/31/25 Start Time: 8:45 PM End Time: 8:51 PM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Villanueva, Joevil Paul | 12/31/2025 | 12:35 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Joevil Paul Villanueva Shift Date: 31 December 2025 Start Time: 12:35 am End Time: 12:42 am Issue: Encountered FATAL ERROR / Cannot reopen Citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6 - B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Preciosa, Marie Antonette | 12/31/2025 | 12:34 AM | 12:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Marie Antonette Preciosa Shift Date: December 31, 2025 Start Time: 12:34 AM End Time: 12:37 AM Issue: Citrix froze while on Billable Training. Error in Denali. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 14 - G Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ailene |
| Falco, Via | 01/01/2026 | 5:52 PM | 6:12 PM | No Audio - PDA/ other tools still functional | Name: Via O. Falco Shift Date: January 1, 2026 Start Time: 5:52 PM End Time: 6:12 PM Issue: No Audio - Tools not Working While Handling a Case Account Number: 2210994293373616400 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6-c Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ailene |
| Ponce, Renz Kirby | 01/01/2026 | 6:31 PM | 7:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 1/1/2026 Start Time: 6:31 PM End Time: 7:15 PM Issue: citrix froze| Denali error while on ready Account Number: 1622860487493475317 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 12-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ailene Alba (CW) |
| Falco, Via | 01/01/2026 | 8:28 PM | 8:38 PM | No Audio - PDA/ other tools still functional | Name: Via O. Falco Shift Date: January 1, 2026 Start Time: 8:28 PM End Time: 8:38 PM Issue: No Audio - Tools not Working While Handling a Case Account Number: 1906056205075147174 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6-C Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ailene |
| Borlado, Lady Mae | 01/05/2026 | 4:52 PM | 5:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Adonay, Lorena | 01/05/2026 | 6:13 PM | 6:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Launio, Hope | 01/02/2026 | 8:20 PM | 8:31 PM | Avaya Issue - Freeze | Name: Hope Launio Shift Date:1/2/26 Start Time: 8:20 pm End Time: 9:31 pm Issue: Citrix froze, started PDA and avaya| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Baler, Nathaniel Victor | 01/02/2026 | 8:51 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date:1/2/26 Start Time: 8:51 pm End Time: 9:05pm Issue: citrix froze/VPN disconnected while working on with a case - Denali Error after Citrix was disconnected Account Number: 5598849756832264263- case resolved Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 6- C Production Floor: 5th floor VPN Used: DUB Assisted By: Coach April |
| Falco, Via | 01/02/2026 | 8:32 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via o. Falco Shift Date:1/2/26 Start Time: 8:32 pm End Time: 8:58 pm Issue: citrix froze/VPN disconnected while working on with a case - Denali Error after Citrix was disconnected Account Number: 4838169963422680335 - case resolved Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14- C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach April |
| Francisco, April Rose | 01/02/2026 | 8:34 PM | 8:56 PM | Avaya Issue - Freeze | Name: April Rose Francisco Shift Date: January 2,2026 Start Time:08:34 PM End Time:08:56 PM Issue: PDA on error while on ready. Had to finish the case before setting up PDA. Account Number: 1888272327607290796 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ailene |
| Ponce, Renz Kirby | 01/01/2026 | 1:16 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Renz Kirby Ponce Shift Date: 1 January 2026 Start Time: 1:16 AM End Time: 1:20 AM Issue: case resolved but not removed on PDA | needed to close and restart PDA Account Number: 2110716383361680455 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 12-F Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene Alba (CW) |
| Baler, Nathaniel Victor | 01/02/2026 | 12:36 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Start Time: 12:36 AM End Time: 12:44AM Issue: Citrix disconnected Account Number: PP-ESC-126467914826205575 | 2278261461573296999 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14 - C Production Floor: 5th VPN Used: PHX Assisted By: Coach Ailene |
| Buhayo, Neil | 01/05/2026 | 4:36 PM | 4:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error . Citrix Freeze and pda disconnected | Call disconnected simultaneous with error |
| Villanueva, Joevil Paul | 01/01/2026 | 8:27 PM | 8:43 PM | No Audio - PDA/ other tools still functional | Name: Joevil Paul Villanueva Shift Date: 1 January 2026 Start Time: 08:27pm End Time: 08: 43pm Issue: Encountered FATAL ERROR / Athene disconnected / reopen tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6 - B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Baler, Nathaniel Victor | 01/01/2026 | 8:41 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1 January 2026 Start Time: 08:41pm End Time: 08: 48pm Issue: Encountered: Citrix froze, Denali error Account Number: 2102459450847629220 / PP-ESC-126365870698186237 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14 - C Production Floor: 5th floor VPN Used: DUB Assisted By: Coach Ailene |
| Villanueva, Joevil Paul | 01/01/2026 | 9:06 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Joevil Paul Villanueva Shift Date: 1 January 2026 Start Time: 09:06pm End Time: 09:18pm Issue: Encountered screen freeze issue after stamping to lunch/ PAD logged out and reopened tools Account Number: 5587054176601406801 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6 - B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ailene |
| Birog, Sam Ryan Louise | 01/05/2026 | 4:42 PM | 4:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error. Citrix Freeze and pda disconnected | Call disconnected simultaneous with error |
| Adame, Willie Mer | 01/05/2026 | 5:27 PM | 5:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Ibanez, Daniell | 01/05/2026 | 4:36 PM | 4:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Launio, Hope | 01/05/2026 | 5:43 PM | 6:32 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/VPN disconnected while working on with a case - Denali/ restart avaya, |
| Pancho, Ednamae | 01/05/2026 | 4:56 PM | 4:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error |
| Guevarra, Lander John | 01/05/2026 | 6:33 PM | 6:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze/VPN disconnected while on break Avya wont pull up need to restart PC |
| Oquendo, Jemart | 01/05/2026 | 5:46 PM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Detanoy, Anne Nicole | 01/05/2026 | 5:53 PM | 5:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Quirino, Rio Mae | 01/05/2026 | 5:50 PM | 5:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dorado, Ricardo Jesus III | 01/05/2026 | 5:53 PM | 5:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Antioquia, Leah Mae | 01/05/2026 | 6:07 PM | 6:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Falco, Via | 01/01/2026 | 9:54 PM | 10:36 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Via O. Falco Shift Date: January 1, 2026 Start Time: 9:54 PM End Time: 10:36 PM Issue: Denali error/Citrix Disconnected While on Lunch Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: POD 6-C Production Floor: 5th floor VPN Used: PHX Assisted by: Coach Ailene |
| Paras, Joeffry | 01/05/2026 | 4:41 PM | 4:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error |
| Nobleza, Ronelyn | 01/05/2026 | 7:36 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/05/2026 | 7:37 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/05/2026 | 7:37 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Dalmino, Josie | 01/05/2026 | 7:55 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 01/05/2026 | 7:38 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Conlu, Ma Josefa | 01/05/2026 | 7:31 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Biclar, Andreia Sacci | 01/05/2026 | 7:47 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn |
| Diamonon, Fons Fernando | 01/05/2026 | 6:44 PM | 6:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid// Kicked out of Citrix while on call. Call no audio. Had to restart Avaya and PDA |
| Andrade, Yvonie | 01/05/2026 | 7:36 PM | 7:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid//Citrix froze while on call, when came back, no audio already and had to re login back to Avaya and stamp on ready. |
| Cuare, Rey John | 01/05/2026 | 7:37 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Upod, Nina Marie | 01/05/2026 | 7:41 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid // Froze for a long time, PDA error. // Need to restart PDA |
| Cahilig, Raven Roe | 01/05/2026 | 7:59 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on call and gets disconnected eventually, relogged into Citrix but the call was no longer active | delivered ghost spiel while the call is in Avaya | no audio |
| Ebacuado, Khaleen Kaye | 01/05/2026 | 8:04 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/05/2026 | 8:36 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Falco, Via | 01/05/2026 | 8:24 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/VPN disconnected while doing self-assigned case - Denali Error |
| Iguis, Jessa | 01/05/2026 | 8:30 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali, |
| Bula, Esther | 01/05/2026 | 8:39 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Issue / Denali disconnected while on Billable training |
| Caingcoy, Rolly | 01/05/2026 | 6:10 PM | 6:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Carlos, Anna Mae | 01/05/2026 | 4:37 PM | 4:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Bayhon, Katrina | 01/05/2026 | 5:25 PM | 5:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // VPN Disconnected |
| Besa, Josh Rainer | 01/05/2026 | 5:25 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call // VPN Disconnected |
| Torres, Maycel | 01/05/2026 | 6:10 PM | 6:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze, Repull up citrix |
| Declaro, Lalyn | 01/05/2026 | 5:58 PM | 6:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya |
| Alejandro, Crisnavel | 01/05/2026 | 3:59 PM | 4:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach RAY |
| Ibanez, Daniell | 01/05/2026 | 8:39 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gan, Mikael Van | 01/04/2026 | 1:28 AM | 1:44 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Carlos, Anna Mae | 01/05/2026 | 8:40 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Flores, Angelica | 01/05/2026 | 8:01 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on cx on the other line kick out from citrix and need to login again with avaya and VPN |
| Castro, Harvey Nicolai Andrew | 01/05/2026 | 7:44 PM | 7:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Arlene |
| Villarosa, Gerry | 01/05/2026 | 6:04 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Offered to give a callback, but cx already ended the call before providing the phone number and account details. Had to restart and re pull up all tools. |
| Jalocon, Marites | 01/05/2026 | 8:35 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on cx on the other line || avaya dc and denali error. need to restart |
| Diocena, Karl Vincent | 01/05/2026 | 8:36 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Alovera, Rosalie | 01/05/2026 | 8:31 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call, call disconnected but chat did go through, finish chat, restarted and stamp on ready |
| Duatin, Marbee Darryl | 01/05/2026 | 8:42 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect VPN / quit avaya could not end call/ having issue to pull up avaya/ reconnect to VPN |
| Raymundo, Pamela | 01/05/2026 | 8:44 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze, VPN disconnected & citrix disconnected as well, had to restart my citrix, log in to my VPN, Pulled up my tools and get on ready| |
| Rubio, Mary Ann | 01/05/2026 | 8:50 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Dimo, Charisse | 01/05/2026 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Detanoy, Anne Nicole | 01/05/2026 | 9:09 PM | 9:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Diama, Joana Marie | 01/05/2026 | 8:53 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, Citrix froze and VPN got disconnected. Call got disconnected. Reconnected VPN and signed in to Avaya then stamped to Ready. |
| Oquendo, Jemart | 01/05/2026 | 9:09 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Navarra, Danelyn | 01/05/2026 | 8:55 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on call & no audio afterwards & did ghost spiel. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Borres, Jonna Jean | 01/05/2026 | 7:55 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguilar, Lovely | 01/01/2026 | 5:43 AM | 5:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Candido, Rhea Mae | 01/01/2026 | 5:44 AM | 5:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Degoma, Renz | 01/05/2026 | 7:53 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | System Downtime reported and validated |
| Basas, Gerlyn | 01/01/2026 | 5:40 AM | 5:52 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Duabe, Danica Faye | 01/01/2026 | 6:20 AM | 6:25 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Trinidad, Angelika | 01/05/2026 | 7:10 PM | 7:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Restart avaya // Denali Restart // VPN Restart |
| Trinidad, Gio Enrico | 01/05/2026 | 7:49 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya |
| Mateo, Mary Claresse | 01/05/2026 | 7:42 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected while Cx was on hold and denali error . Re pull-up all tools. |
| Discutido, Karen Grace | 12/31/2025 | 5:38 AM | 5:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Batilaran, Frenzy Earl Sydney | 01/05/2026 | 8:37 PM | 8:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Cx inquires about his pending cases which tells the risks that he is an "abusive buyer", I appealed on the case that was closed since he wasn't able to respond before. As I was explaining it, the call was cut off because of system issue |
| Teodosio, Angelica | 01/01/2026 | 5:49 AM | 5:55 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Pinalba, Reybe | 01/05/2026 | 8:37 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze after Validating the account|Re-pulled Up Avaya and PDA|Had a hard time pulling up the Avaya |
| Bascos, Kyle | 01/05/2026 | 8:42 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Cx called, got their account verified but did not get the concern. I got kicked out in citrix so I do need to repull up my tools |
| Polvorosa, Trezia Mae | 01/05/2026 | 7:52 PM | 8:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH ALLIE |
| Lagumbay, Daniela Marie | 01/05/2026 | 8:54 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue. Unable to hear cx, initiated system issue spiel |
| Conlu, Ma Josefa | 01/05/2026 | 8:49 PM | 8:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: coach allie |
| Besa, Josh Rainer | 01/05/2026 | 9:25 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected call was not disconnected and requested Cb for Cx. Repull-up VPN and Avaya. |
| Adame, Willie Mer | 01/05/2026 | 9:28 PM | 9:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Francisco, April Rose | 01/05/2026 | 7:59 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix disconnected while on ready. Account Number:2068392846859217942 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Guevara, Prince Carl | 01/05/2026 | 7:43 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error |
| Ponsaran, Andrea Kaye | 01/05/2026 | 7:44 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error |
| Ropa, Nina Grace | 01/05/2026 | 8:40 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126381328285492008| 5612190441340136419| stamped to pending logout| re started PDA and avaya| Avaya takes time to pull up. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Vili, Annie Grace | 01/05/2026 | 8:31 PM | 8:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze/VPN disconnected while waiting for the case to be delivered next - Denali Error. Account Number: 5618604917048468793 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Francisco, April Rose | 01/05/2026 | 8:42 PM | 8:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Unable to stamp lunch .PDA loading Account Number:4818489862020871358 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Quirino, Rio Mae | 01/05/2026 | 9:22 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/05/2026 | 9:59 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cordovero, Jinky | 01/05/2026 | 7:44 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 5 January 2026 Start Time: 7:44PM End Time: 7:53 PM Issue: citrix quit Account Number: Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Contillo, Jerome | 01/05/2026 | 8:33 PM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/5/2026 Start Time: 8:33 PM End Time: 8:36 PM Issue: citrix froze| PDA error Account Number: PP-ESC-126486464789959623 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Ebacuado, Khaleen Kaye | 01/05/2026 | 10:05 PM | 10:13 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bayhon, Katrina | 01/05/2026 | 9:29 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya /Endorsed for Callback |
| Declaro, Lalyn | 01/05/2026 | 10:06 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call but was able to finish the call/ Requested for callback since the other inquiry of the cx is about the late payment fee in PPC, was not able to transfer because my Citrix froze so requested for callback/ need to repull up Avaya |
| Dasig, Symon John | 01/05/2026 | 10:17 PM | 10:25 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: coach Jerelyn |
| Espinosa Jr, Mervin | 01/01/2026 | 5:53 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA and VPN was automatically logged out. |
| Aman, Justine Carl | 01/01/2026 | 6:20 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Bilbao, Kryztelle Faith | 01/05/2026 | 7:40 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | 5591488399883922675 |
| Obalo, Allen Carl | 01/05/2026 | 7:44 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error |
| Buhayo, Neil | 01/05/2026 | 8:46 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and pda disconnected | Call not disconnected. Initiated ghost spiel. Call disconnected. |
| Delima, John David | 01/02/2026 | 10:00 AM | 10:16 AM | Citrix Latency - Change Citrix Server | Assist the tm to use other citrix such as LVS and pull PDA right away to stamp on ready. |
| Ayuda, Ma Victoria | 01/02/2026 | 1:07 AM | 1:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA disconnected including VPN and Audio. |
| Marcos, Lyka Joy | 01/02/2026 | 7:25 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Pancho, Ednamae | 01/05/2026 | 8:59 PM | 9:03 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Encina, Felix John | 01/02/2026 | 2:42 AM | 2:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and AVAYA and call was disconnected. No account number was included to the report posted by the teammate. |
| Bantigue, Jonna Mae | 01/05/2026 | 8:58 PM | 9:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali error while on lunch |
| Caingcoy, Rolly | 01/05/2026 | 6:10 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Birog, Sam Ryan Louise | 01/05/2026 | 9:08 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA error Issue: Citrix Freeze and pda disconnected |
| Olivas, Johanna | 01/02/2026 | 3:14 AM | 3:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Lizada, Bea | 01/05/2026 | 7:49 PM | 7:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | System Downtime reported and validated |
| Tariao, John David | 01/02/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Arbis, Klarenz | 01/05/2026 | 9:04 PM | 9:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA error Issue: Citrix Freeze and pda disconnected | Citrix close while on lunch |
| Pamunag, Jazzen Roi | 01/05/2026 | 7:44 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Estialbo, Rochilyn Joy | 01/02/2026 | 5:38 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Caingcoy, Rolly | 01/05/2026 | 8:43 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Formelos, Diana Joy | 01/02/2026 | 1:42 AM | 1:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Frugalidad, Cristina | 01/05/2026 | 10:00 PM | 10:06 PM | Citrix Latency - Change Citrix Server | unable to login to citrix start of shift |
| Gloria, Arielle Marie | 01/05/2026 | 8:36 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Obafial, Christian Jay | 01/02/2026 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Ledesma, John Patrick | 01/02/2026 | 5:38 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Alair, Amiel Alan | 01/05/2026 | 8:56 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Espinosa Jr, Mervin | 01/02/2026 | 2:49 AM | 2:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error. AVAYA and call was disconnected. No account number that was included to the report submitted by the teammate. |
| Majen, Jenylyn | 01/02/2026 | 5:33 AM | 5:46 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Oquendo, Romel John | 01/05/2026 | 10:15 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during lunch. Had to restart and re pull up all tools. |
| Aguilar, Leanne Kaye | 01/05/2026 | 5:47 PM | 5:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Zapico, Rosario | 01/02/2026 | 5:40 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Santillan, Wea | 01/05/2026 | 8:34 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Graciadas, John Wilbert | 01/02/2026 | 2:45 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was disconnected including the contact and the AVAYA. Affected account: *5606392761899790885 |
| Ebuna, Ckim Wesley | 01/01/2026 | 6:34 AM | 6:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Viejo, Jerilee | 01/05/2026 | 10:42 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | avaya error/VPN disconnected |
| Ebuna, Ckim Wesley | 01/02/2026 | 5:40 AM | 5:59 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Magluyan, Grace Alondra Joy | 01/02/2026 | 2:31 AM | 2:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA and PDA went into error. No affected account submitted |
| Aurelio, Jen Rose | 01/02/2026 | 9:43 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Alvero, Eleandro | 01/02/2026 | 2:45 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was disconnected and encountered AVAYA issue. No affected account. |
| Aurelio, Jen Rose | 01/02/2026 | 5:41 AM | 5:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to sign out and sign in the avaya then stamp log out and then ready on PDA. |
| Nobleza, Ronelyn | 01/05/2026 | 10:42 PM | 10:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Diaz, Frenmar | 01/02/2026 | 5:33 AM | 5:41 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Dumigpi, Althea | 01/05/2026 | 7:55 PM | 8:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System downtime reported and validated |
| Labayo, Maria Aizabelle | 01/05/2026 | 10:26 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset then try other citrix and stamp on ready |
| Villorente, Aira Khrystine | 12/31/2025 | 3:29 AM | 3:32 AM | No Audio - PDA/ other tools still functional | System issue while on call | Can't hear valid response and provide ghost spiel | PDA error |
| Condez, Rea Angelika | 01/02/2026 | 1:39 AM | 1:42 AM | No Audio - PDA/ other tools still functional | Avaya disconnected call without Audio, ghost spiel initiated CX disconnect |
| Borda, Ginalyn | 01/05/2026 | 7:45 PM | 7:55 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/05/2026 | 7:53 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?:yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Condez, Rea Angelika | 01/02/2026 | 1:53 AM | 1:55 AM | No Audio - PDA/ other tools still functional | Avaya disconnected call without Audio, ghost spiel initiated CX disconnect |
| Condez, Rea Angelika | 01/02/2026 | 5:42 AM | 5:50 AM | No Audio - PDA/ other tools still functional | Avaya disconnected call without Audio, ghost spiel initiated CX disconnect |
| Gallardo, Kian Jan | 01/05/2026 | 7:55 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Peral Jr, Teodolfo | 01/02/2026 | 5:45 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while call was still ongoing. Teammate finished assisting the customer |
| Cadigal, Christopher | 01/02/2026 | 5:40 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While in call, kicked out of Citrix. Teammate continued to assist the customer then relaunched tools |
| Parreno, Mark Anthony | 01/02/2026 | 2:12 PM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze for a moment |
| Parreno, Mark Anthony | 01/02/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze, the cx still on the line, the citrix fixed, but can't heared the cx, delivered ghost spiel. Received next call, still no audio, then click pending logout, before delivering ghost spiel I did hold and unhold the call and then the audio get back tried to hold and unhold, the audio get back, want to change the status but there's no option for ready because I still have a call |
| Antioquia, Leah Mae | 01/05/2026 | 10:09 PM | 10:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nobleza, Ronelyn | 01/05/2026 | 10:42 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 01/05/2026 | 11:06 PM | 11:08 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while cx is on the call |
| Nobleza, Ronelyn | 01/05/2026 | 11:37 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jocelyn | 01/05/2026 | 6:00 PM | 6:21 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Villorente, Aira Khrystine | 01/02/2026 | 7:28 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kicked out of Server but Customer was still on the line and teammate continued to assist them. Relaunched Tools |
| Murillo, Vanessa | 01/05/2026 | 6:14 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zubiaga, Trimuel | 01/05/2026 | 5:40 PM | 6:07 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Salas, Ma Joyce | 01/05/2026 | 8:07 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A0 |
| Baranda, Patricia Ann | 01/02/2026 | 10:47 AM | 10:54 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error. Customer got disconnected in the middle of adjudicating the case fail to deliver great news/did not adjudicate the case. |
| Ibanez, Anacel | 01/05/2026 | 8:07 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Awayan, Andrea | 01/05/2026 | 8:30 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Murillo, Vanessa | 01/05/2026 | 8:38 PM | 8:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Barrera, Jose Marco | 01/05/2026 | 8:43 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/05/2026 | 8:50 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 01/05/2026 | 9:04 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ordines, Kent Lester | 01/05/2026 | 8:58 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Quibec | 01/05/2026 | 9:52 PM | 10:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Habulan, Nicole | 01/05/2026 | 7:56 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Cadorna, Diomelyn Jane | 01/05/2026 | 8:56 PM | 9:11 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zubiaga, Trimuel | 01/05/2026 | 10:32 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Briones, Andrea Mean | 01/02/2026 | 6:26 AM | 6:27 AM | Citrix Froze - CONTACTS DISCONNECTED | about to stamp on ready |
| Valsote, Shaira | 01/05/2026 | 7:46 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: TL Assisted By: Coach Arlene |
| Besa, Mary Jane | 01/05/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nuguid, John Carlo | 01/05/2026 | 8:03 PM | 8:05 PM | Avaya Issue - Freeze | Account Number: NA Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: NA |
| Dellava, Angelica Mae | 01/02/2026 | 7:25 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and need to pull up new tools |
| Florentino, Randy | 01/05/2026 | 11:40 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze then get kicked while having a call, cx disconnected but then another call comes in. No audio, TM restarted avaya |
| Gan, Mikael Van | 01/05/2026 | 7:49 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Isada, Ayessa | 01/02/2026 | 7:24 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Hard reset, PDA & Citrix disconnected while on lunch |
| Bernas, John Vincent | 01/05/2026 | 7:50 PM | 8:00 PM | Avaya Issue - Freeze | Assisted By: Coach Ray. |
| Martus, Feleah Mae | 01/05/2026 | 8:08 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Oliveros, Christine | 01/02/2026 | 7:25 AM | 7:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on lunch // hard reset |
| Yap, Alleiah Kaye | 01/05/2026 | 7:48 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: call backers Assisted By: Coach Arlene and coach ray |
| Peremne, Tanya Kyle | 01/05/2026 | 8:00 PM | 8:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene/coach ray |
| Baure, Nika Jeane | 01/02/2026 | 6:58 AM | 7:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix log out while lunch, need to pull up tools again, having issues in avaya |
| Equinan, Jelame | 01/05/2026 | 10:00 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | System issue happened during the start of shift |
| Suderio, Marco Pablo | 01/02/2026 | 6:54 AM | 7:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen and closed, while on lunch. |
| Daniel, Mark Jojit | 01/04/2026 | 11:57 PM | 12:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/ Call disconnected/ no account pulled out |
| Arboleda Jr, Arnel | 01/05/2026 | 11:11 PM | 11:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Fiolog, Crystal May | 01/05/2026 | 11:12 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze then get kicked while having a call. No audio, call disconnected TM restarted citrix and avaya |
| Yamson, Jhon Richard | 01/02/2026 | 9:03 AM | 9:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error after I transferred the Customer to PP credit. |
| Hiasa, Angel | 01/05/2026 | 7:47 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error Issue: Citrix Freeze and PDA error |
| Almasol, Shaira Rose | 01/05/2026 | 11:47 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on Break. |
| Martinez, Jayza Mae | 01/05/2026 | 11:10 PM | 11:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Tm experienced a citrix froze then get kicked while having a call. No audio, TM restarted citrix and avaya |
| Dellava, Angelica Mae | 01/02/2026 | 9:17 AM | 9:21 AM | No Audio - PDA/ other tools still functional | one screen working |
| Villarosa, Gerry | 01/05/2026 | 10:44 PM | 10:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call not disconnected | Endorse for callback | Restart VPN, AVAYA and repull up all my tools. |
| Briones, Andrea Mean | 01/02/2026 | 9:39 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | About to answer a call but citrix froze |
| Bernas, Cesa Marie | 01/04/2026 | 11:25 PM | 11:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali went on error while on break. TM had to relaunch PDA |
| Celino, Ar Brian | 01/02/2026 | 9:50 AM | 9:51 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error |
| Mateo, Mary Claresse | 01/05/2026 | 12:00 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected after lunch break. Restart and re pull up tools. |
| Suderio, Marco Pablo | 01/03/2026 | 10:56 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error |
| Rosas, Shainne Lou | 01/03/2026 | 7:36 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Custodio, Dephra Nicole | 01/05/2026 | 11:13 PM | 11:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya got disconnected. PDA is still on ready. Set up avaya again. PDA error. |
| Suderio, Marco Pablo | 01/03/2026 | 6:56 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out while on call |
| Sobredo, Mark Bryan | 01/05/2026 | 9:55 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Diamonon, Fons Fernando | 01/05/2026 | 10:45 PM | 10:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on ready. Had to restart Avaya and PDA |
| Degoma, Renz | 01/05/2026 | 11:57 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Lizada, Bea | 01/05/2026 | 11:50 PM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Trinidad, Gio Enrico | 01/05/2026 | 11:51 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Salas, Ma Joyce | 01/05/2026 | 11:47 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 01/05/2026 | 12:08 AM | 12:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Ibanez, Anacel | 01/05/2026 | 12:04 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 01/05/2026 | 11:47 PM | 12:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Upod, Nina Marie | 01/05/2026 | 11:42 PM | 11:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Celeste, Airene Mae | 01/05/2026 | 11:12 PM | 11:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya disconnected/call got disconnected |
| Bacuta, Rodelyn | 01/05/2026 | 11:40 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Bantigue, Jonna Mae | 01/05/2026 | 9:59 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and not loading |
| Torres, Maycel | 01/05/2026 | 10:17 PM | 10:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Degoma, Rachel | 01/05/2026 | 8:40 PM | 8:57 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Borlado, Lady Mae | 01/05/2026 | 8:39 PM | 8:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Celino, Chriselle | 01/05/2026 | 11:12 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm encountered Citrix kicked out while engage in call. Advised tm to change station and restart Citrix and PDA. |
| Balasa, Lhea Joy | 01/05/2026 | 11:12 PM | 11:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist to to restart Citrix and PDA. Advised to stamp on ready right away. |
| Borja, Phoebe | 01/05/2026 | 5:42 AM | 5:47 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Borres, Jonna Jean | 01/05/2026 | 12:00 PM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/05/2026 | 12:11 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/05/2026 | 12:42 PM | 12:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ligson, Jonnibelle | 01/05/2026 | 11:30 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error after the screen froze unable to click ready on time |
| Nobleza, Ronelyn | 01/05/2026 | 12:42 PM | 12:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Varcas, Shennar | 12/17/2025 | 12:17 AM | 12:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, restart PDA |
| Iguis, Jessa | 01/05/2026 | 12:38 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Alejandro, Crisnavel | 01/05/2026 | 8:15 PM | 8:18 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach RAY |
| Cahilig, Raven Roe | 01/05/2026 | 12:19 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: citrix disconnected while on lunch and went on error | dialed avaya and logged in back in citrix and went in prod at around 12:15 AM and went on ready exactly at 12:20 AM |
| Diocena, Karl Vincent | 01/05/2026 | 12:36 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat citrix froze and disconnected | had to re pull up citrix and wait for avaya and vpn to connect |
| Baler, Nathaniel Victor | 01/05/2026 | 12:29 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , error in denali |
| Saquita, Jashsen Mea | 01/05/2026 | 12:31 AM | 12:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, restart PDA |
| Andrade, Yvonie | 01/05/2026 | 12:12 AM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: I was on lunch and when I came back, I was kicked out from citrix, had to log in back and stamp on ready. |
| Obafial, Mark Gyzzynn | 01/05/2026 | 9:55 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Assisted By: Coach Arlene/ WF JP (Citrix froze while on call/ call not disconnected but can't hear the cx anymore/ kicked out of citrix/ relogged in to citrix call still ongoing ghost spiel provided/ AVAYA issue only loading/ restart AVAYA) |
| Diama, Joana Marie | 01/05/2026 | 12:57 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: PDA was in error when I returned from Lunch. Signed in to VPN and AVAYA and stamped to Ready. |
| Castro, Harvey Nicolai Andrew | 01/05/2026 | 11:46 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YEs Who was the callback endorsed to?: Diego Pangilinan Assisted By: Coach Arlene |
| Barroa, Cyrene | 01/05/2026 | 11:47 PM | 11:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Degoma, Rachel | 01/05/2026 | 12:56 PM | 1:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Altamia, Margie Ann | 01/05/2026 | 11:44 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Degoma, Rachel | 01/05/2026 | 12:56 PM | 1:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 01/05/2026 | 1:07 PM | 1:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Suderio, Marco Pablo | 01/05/2026 | 12:30 AM | 12:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Unable to Sign-in in avaya due grace period in the station and was advise to change station. |
| Oquendo, Jemart | 01/05/2026 | 1:07 PM | 1:11 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Ginalyn | 01/05/2026 | 11:43 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ PDA Disconnected while on call/ Citrix disconnected/ need to restart citrix and re pull up tools |
| Habulan, Nicole | 01/05/2026 | 11:58 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Gan, Mikael Van | 01/05/2026 | 11:48 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/05/2026 | 11:57 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: no because the issue has been resolved before system issue Who was the callback endorsed to?: no need for endorsement Assisted By: Coach Ray |
| Awayan, Andrea | 01/05/2026 | 12:30 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Franco, Doreen | 01/05/2026 | 11:48 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Josh Rainer | 01/05/2026 | 12:45 AM | 12:50 AM | Avaya Issue - Freeze | N/A |
| Peremne, Tanya Kyle | 01/05/2026 | 11:51 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene/ WF JP (Citrix froze while on call/ call not disconnected but can't hear the cx anymore/ kicked out of citrix/ relogged in to citrix call still ongoing ghost spiel provided/ AVAYA issue only loading/ restart AVAYA) |
| Ciudadano, Michaela | 01/05/2026 | 12:37 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Deocampo, Dennis | 01/05/2026 | 11:56 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Abela, Rasil | 01/05/2026 | 11:47 PM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bernas, John Vincent | 01/05/2026 | 11:58 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: yes Assisted By: Coach Ray. |
| Barrera, Jose Marco | 01/05/2026 | 12:42 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ciudadano, Michaela | 01/05/2026 | 4:34 PM | 4:42 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dicon, Reymelyn Grace | 01/05/2026 | 5:17 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dela Cruz, Juhanah | 01/05/2026 | 5:30 PM | 5:44 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besana, Gene Ruel | 01/05/2026 | 6:10 PM | 6:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Valsote, Shaira | 01/05/2026 | 11:46 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diegs Assisted By: WF JP |
| Ofalla, Louis Kenneth | 01/05/2026 | 11:51 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze PDA disconnected Issue: citrix freeze and not loading |
| Tanong, Kelly | 01/05/2026 | 6:29 PM | 6:31 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Obalo, Allen Carl | 01/05/2026 | 11:48 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze PDA disconnected Issue: citrix freeze and got kicked out |
| Mercado, Rozeth | 01/05/2026 | 10:56 AM | 11:14 PM | No Audio - PDA/ other tools still functional | TM experienced an audio issue wherein cx can't the agent. Changed pod station with new citrix server. |
| Celoso, Ma Christina | 01/05/2026 | 6:41 PM | 6:55 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Ponsaran, Andrea Kaye | 01/05/2026 | 11:51 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix froze Issue: citrix froze then avaya disconnected |
| Martus, Feleah Mae | 01/05/2026 | 12:05 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: N/A Assisted By: Coach Ray |
| Ponsaran, Girlie | 01/05/2026 | 7:41 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Guevara, Prince Carl | 01/05/2026 | 11:51 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze PDA disconnected Issue: Citrix freeze and log out |
| Abela, Rasil | 01/05/2026 | 7:46 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bantigue, Jonna Mae | 01/05/2026 | 11:51 PM | 12:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA denali error, VPN disconnected Issue: PDA denali error while on break, need to open VPN and dial avaya |
| Dasig, Symon John | 01/05/2026 | 11:10 PM | 11:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: coach Jerelyn |
| Mendoza, Julie Ann | 01/05/2026 | 12:30 AM | 12:37 AM | Citrix Latency - Change Citrix Server | Tm was not able to logged in on time due to citrix latency and application were taking too long load. Changed citrix server. |
| Nuguid, John Carlo | 01/05/2026 | 12:00 AM | 12:12 AM | Citrix Issue - Sitewide Downtime | Account Number: NA Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: NA |
| Acervo, Erika | 01/05/2026 | 11:35 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Martus, Feleah Mae | 01/05/2026 | 12:23 AM | 12:32 AM | No Audio - PDA/ other tools still functional | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: WF JP |
| Biclar, Andreia Sacci | 01/05/2026 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Alcones, Paula Jane | 01/05/2026 | 12:18 AM | 12:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | no account pulled-up, PDA error while on call | restarted AVAYA |
| Duatin, Marbee Darryl | 01/05/2026 | 1:01 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: disconnect vpn/ log out avaya / pull up citrix/ having issue with citrix, need to restart twice, didnt let me in after just one restart / re pull up tools |
| Murillo, Vanessa | 01/05/2026 | 12:48 AM | 12:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Begaso, Jestine Marie | 01/05/2026 | 11:42 PM | 11:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Jerelyn Contemplo |
| Yap, Alleiah Kaye | 01/05/2026 | 12:07 AM | 12:35 AM | Citrix Latency - Change Citrix Server | Assisted By: coach ray and WF JP |
| Sanguillosa, Rhea | 01/05/2026 | 12:45 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Amoguez, Apple Jane | 01/05/2026 | 7:50 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Legaspi, Amiel Dave | 01/05/2026 | 11:37 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ambay, Anne Nicole | 01/05/2026 | 10:00 PM | 10:06 PM | Citrix Latency - Change Citrix Server | TM was not able to logged in on time due to citrix latency and applications were taking too long to load. Changed citrix server. |
| Alejandro, Crisnavel | 01/05/2026 | 12:36 AM | 12:41 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach RAY |
| Cadorna, Diomelyn Jane | 01/05/2026 | 12:45 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 01/05/2026 | 11:43 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Zulieta, Vanessa | 01/05/2026 | 11:38 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Rubio, Mary Ann | 01/05/2026 | 1:07 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: citrix disconnected while on lunch| had to re pull up citrix, Signed in to VPN and AVAYA and stamped to Ready. |
| Trinidad, Angelika | 01/05/2026 | 12:00 AM | 12:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Repull up all tools can't log in back to citrix 3x restarted pc |
| Ordines, Kent Lester | 01/05/2026 | 12:56 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A0 |
| Candoleta, Janine Pearl | 01/05/2026 | 12:08 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected, avaya issue, repull up all tools after lunch |
| Ciudadano, Michaela | 01/05/2026 | 8:36 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Trinidad, Angelika | 01/05/2026 | 12:31 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Repull up Denali / Avaya |
| Mayuga, Chezka Kate | 01/05/2026 | 12:47 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Hiasa, Angel | 01/05/2026 | 11:47 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error, VPN disconnected Issue: PDA error, need to open VPN and dial Avaya/ Kickout from Citrix |
| Besana, Gene Ruel | 01/05/2026 | 8:44 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Batilaran, Frenzy Earl Sydney | 01/05/2026 | 12:38 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected due to system issue. I was waiting for the cx to upload a document so that I can appeal for his case, but call was cut-off due to system down. Screen froze/Server unreachable |
| Delfin, Wenjiel | 01/05/2026 | 7:11 PM | 7:16 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bascos, Kyle | 01/05/2026 | 12:46 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected due to system issue. I already resolved the issue. I did kicked out of citrix and I need to re pull up my tools Screen froze/Server unreachable |
| Navarra, Danelyn | 01/05/2026 | 1:30 AM | 1:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Bermudes, James | 01/05/2026 | 1:07 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Capawan, Jherico | 01/05/2026 | 9:13 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bayhon, Katrina | 01/05/2026 | 1:30 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya /Endorsed for Callback |
| Franco, Doreen | 01/05/2026 | 7:44 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Valle, Marchelle | 01/05/2026 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Lagumbay, Daniela Marie | 01/05/2026 | 1:27 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix, had to repull-up VPN,Avaya, and Citrix |
| Dicon, Reymelyn Grace | 01/05/2026 | 9:20 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sta Romana, Kimberley | 01/05/2026 | 1:37 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and No Sound |
| Lagumbay, Daniela Marie | 01/05/2026 | 12:57 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call. Had to repull up tools and restart PDA. |
| Birog, Sam Ryan Louise | 01/05/2026 | 12:50 PM | 12:57 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Sys Down Explanation: citrix freeze Issue: citrix freeze and not loading |
| Tanong, Kelly | 01/05/2026 | 10:30 PM | 10:34 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dimo, Charisse | 01/05/2026 | 1:08 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: I was on lunch and when I came back, I was kicked out from citrix, had to log in back and stamp on ready. |
| Protasio, Jay Paulo | 01/05/2026 | 1:44 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Celoso, Ma Christina | 01/05/2026 | 11:41 PM | 11:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Pinalba, Reybe | 01/05/2026 | 12:39 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected/Kicked Out after the call|Re-pulled Up Avaya, PDA, and all the tools |
| Calsena, April Dexter | 01/03/2026 | 12:46 AM | 1:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix froze and got kicked out. Continue to assist cx. Restarted citrix, avaya and PDA after. |
| Arbis, Klarenz | 01/05/2026 | 12:56 PM | 1:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze | avaya dc Issue: citrix freeze and not loading |
| Simon, Cheryll Grace | 01/05/2026 | 1:39 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went on error while on chat. Had to relaunch PDA again |
| Futotana, Abegaell | 01/05/2026 | 12:41 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call. Had to repull up tools and restart PDA. |
| Cortez, Janielow | 01/05/2026 | 11:34 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ponsaran, Girlie | 01/05/2026 | 11:44 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dap-og, Florence | 01/05/2026 | 12:38 AM | 12:54 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray Robles |
| Besana, Gene Ruel | 01/05/2026 | 11:54 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cuare, Rey John | 01/05/2026 | 11:34 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: TL JOY |
| Adame, Willie Mer | 01/05/2026 | 1:30 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Calsena, April Dexter | 01/03/2026 | 1:52 AM | 3:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm experienced a citrix froze and got kicked, cx still on the line but tm got locked out citrix. contact endorsed for callback and requested a new citrix password. |
| Artates, Gemma | 01/05/2026 | 12:20 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Dasig, Symon John | 01/05/2026 | 1:46 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Zubiaga, Trimuel | 01/05/2026 | 1:44 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dongon, Andrea Marie | 01/05/2026 | 1:39 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went on error while on chat |
| Patricio, Jason | 01/05/2026 | 1:36 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali went on error while teammate is on an active chat. Teammate had to relaunch PDA and login to avaya. |
| Selorio, Kathleen Joyce | 01/05/2026 | 12:36 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to continue assisting cx. restart once call is done. TM was able to break after call. |
| Buenvenida, Grace | 01/05/2026 | 1:39 AM | 1:42 AM | Avaya Issue - Freeze | avaya freeze while on active chat |
| Deviente, Jenny | 01/05/2026 | 1:39 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali went on error while teammate is on an active chat. Teammate had to relaunch PDA and login to avaya. |
| Abool, Hanna Kay | 01/05/2026 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish chat contact and restart PDA and avaya. |
| Ponce, Renz Kirby | 01/05/2026 | 1:33 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Denali error while on billable |
| Cezar, Mary Mae | 01/05/2026 | 1:37 AM | 1:40 AM | Avaya Issue - Freeze | n/a |
| Baldonado, Regene | 01/05/2026 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA and avaya once ghost spiel provided, |
| Solis, Mary Louise | 01/05/2026 | 1:39 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali went on error while teammate is on an active chat. Teammate had to relaunch PDA and login to avaya. |
| Ebuna, Ckim Wesley | 01/05/2026 | 1:45 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Bernas, Cesa Marie | 01/05/2026 | 1:42 AM | 1:44 AM | Avaya Issue - Freeze | Denali freeze and went on error. had to relaunch |
| Arbolado, Danielle | 01/05/2026 | 1:47 AM | 1:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error//restarted avaya and PDA |
| Algarne, Roby Jean | 01/05/2026 | 1:42 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised tm to restart PDA and avaya. Tm was able to log in. |
| Dela Cruz, Juhanah | 01/05/2026 | 1:30 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| De Juan, Ivan Raphael | 01/05/2026 | 1:39 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to connect to avaya. Had to wait until it connects and relaunch PDA. |
| Dicon, Reymelyn Grace | 01/05/2026 | 1:20 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sobredo, Mark Bryan | 01/05/2026 | 1:53 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Tecson, Cathy | 01/05/2026 | 1:39 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on chat. Had to wait until it reconnects and relaunch PDA again. |
| Delfin, Wenjiel | 01/05/2026 | 11:11 AM | 11:15 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tolentino, Realyn | 01/05/2026 | 1:35 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error While on Lunch |
| Nobleza, Ronelyn | 01/05/2026 | 1:46 PM | 1:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 01/05/2026 | 2:02 AM | 2:21 AM | Avaya Issue - Freeze | Citrix froze/ kickout during call/ call resolve/ AVAYA latency, teammate assisting customer while experiencing such issues |
| Russ, Germalyn | 01/05/2026 | 1:42 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali went on error while teammate is on an active chat. Teammate had to relaunch PDA and login to avaya. |
| Ebacuado, Khaleen Kaye | 01/05/2026 | 2:02 PM | 2:13 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Vega, Genre Judd | 01/05/2026 | 1:54 AM | 1:56 AM | Avaya Issue - Freeze | Denali freeze while on active chat. Had to relaunch since it went on error. |
| Antioquia, Leah Mae | 01/05/2026 | 2:09 PM | 2:13 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Leccio, Queen Pearl | 01/05/2026 | 1:41 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Got kicked out from citrix. Had to restart and relaunch PDA again. |
| Cortez, Janielow | 01/05/2026 | 2:26 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Graciadas, John Wilbert | 01/01/2026 | 5:41 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN, Citrix, contact and Avaya was disconnected. Ticket number: IMS0830138 Affected account: *1506797548054788356 |
| Declaro, Lalyn | 01/05/2026 | 2:02 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call then suddenly disconnected/ need to repull up Citrix and Avaya |
| Ayuda, Ma Victoria | 01/01/2026 | 7:14 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Teammate was kicked out from citrix while on training meeting. Teammate's AVAYA and VPN was disconnected. Ticket number: IMS0830138 |
| Oquendo, Romel John | 01/05/2026 | 2:07 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. PDA error. Cx's concern already endorsed for callback. |
| Diestro, John Isaac | 01/05/2026 | 1:01 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Labayo, Maria Aizabelle | 01/05/2026 | 10:00 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Assist the teammate to change citrix and cloud reset. then pull up the pda and stamp on ready |
| Dumigpi, Althea | 01/05/2026 | 11:56 PM | 12:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Gloria, Arielle Marie | 01/05/2026 | 12:37 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Majen, Jenylyn | 01/05/2026 | 1:31 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya once ghost spiel is initiated. |
| Santillan, Wea | 01/05/2026 | 10:54 PM | 10:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Sarmiento, Xian Yan | 01/05/2026 | 12:47 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Alojado, Geoven | 01/05/2026 | 1:45 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart check citrix and change citrix. restart pda and avaya. |
| Dela Cruz, Kyle Christian | 01/05/2026 | 1:44 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while assisting customer on the other line |
| Abolucion, Jodelyn | 01/05/2026 | 2:24 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Santillan, Wea | 01/05/2026 | 12:35 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down reported and validated |
| Iglesias, Roldan | 01/05/2026 | 1:21 AM | 2:00 AM | Avaya Issue - Freeze | avaya issue logged in another place assisted by WF Rhayne |
| Penano, Herlyn | 01/05/2026 | 12:42 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Downtime reported and validated |
| Celino, Ar Brian | 01/05/2026 | 1:40 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Ambay, Anne Nicole | 01/05/2026 | 1:37 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check and restart Citrix. PDA, Avaya and Avaya restart needed. |
| Adodoli, Karl Howen | 01/02/2026 | 12:57 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went into error while on break. Ticket number: IMS0830142 |
| Formelos, Diana Joy | 01/05/2026 | 1:55 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and citrix. |
| Villas, Neca | 01/05/2026 | 1:50 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. And Assisting the Cx without tools and then after a minute there is no response on the other line Call got disconnected |
| Aurelio, Jen Rose | 01/05/2026 | 1:36 AM | 1:38 AM | Avaya Issue - Freeze | Advised TM to restart PDA and avaya. |
| Acuyong, Joyce | 01/05/2026 | 1:55 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check tools that is still loading. Advised Tm to change citrix but still same issue is showing. Advised TM to change station and restart tools. |
| Ponsaran, Krizzia Anne | 01/05/2026 | 1:59 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted TM to restart citrix, everytime tm restart citrix it freezes again. Advised tm to change stationm. |
| Basas, Kirk Michael | 01/05/2026 | 1:47 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted to TM to check the situation. Advised TM to pull-up tools while assisting cx. Restart PDA and Avaya. |
| Bacuta, Shairra Joy | 01/05/2026 | 2:44 AM | 2:45 AM | Avaya Issue - Freeze | avaya freeze and suddenly went on error. Had to relaunch |
| Delos Reyes, Rj | 01/05/2026 | 2:16 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart citrix, pda and avaya. |
| Obafial, Christian Jay | 01/05/2026 | 1:45 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix, pda and avaya. |
| Alegria, Princess Sharah Jade | 01/05/2026 | 2:45 AM | 2:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | restart PDA |
| Olivas, Johanna | 01/05/2026 | 1:43 AM | 1:45 AM | Avaya Issue - Freeze | advised tm to restart pda and avaya. |
| Brillantes, Angel Mae | 01/05/2026 | 2:07 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DA error while on call | restart PDA |
| Billones, King Jether | 01/05/2026 | 1:36 AM | 1:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call | restart PDA |
| Cailin, Sharmaine Joy | 01/05/2026 | 3:07 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check citrix situation. Advised TM to restart VPN, Citrix and PDA since no valid response were taken from cx. |
| Diocos, Fredgine Mae | 01/05/2026 | 1:57 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, PDA error. |
| Magluyan, Grace Alondra Joy | 01/02/2026 | 12:43 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's AVAYA and VPN was disconnected while on break. Ticket number: IMS0830142 |
| Lubrin, Mary Gwyneth | 01/05/2026 | 3:39 AM | 3:44 AM | No Audio - PDA/ other tools still functional | Audio issue due to damaged teleconnector |
| Bordan, Rielyn Mae | 01/05/2026 | 1:55 AM | 1:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avayas signed out // PDA Error |
| Bula, Esther | 01/05/2026 | 1:36 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System Issue / Denali disconnected while on Billable training |
| Viejo, Jerilee | 01/05/2026 | 2:50 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix out/ Cs not disconnected |
| Ayuda, Ma Victoria | 12/31/2025 | 3:05 AM | 3:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went into error while on break. Ticket number: IMS0830142 |
| Mercado, Rozeth | 01/05/2026 | 11:20 PM | 11:26 PM | No Audio - PDA/ other tools still functional | No Audio. Restarted VPN and AVAYA |
| Procalla, Vincent Albert | 01/05/2026 | 3:52 AM | 3:40 AM | Avaya Issue - Freeze | Assist to restart citrix and Avaya. Advised tm to stamp on ready right away. |
| Ibanez, Daniell | 01/05/2026 | 12:45 AM | 1:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got kicked after the call, cannot disconnect VPN and as well as close AVAYA, asked for WF JP help, I did what he told me to do shift F2 and then try clicking the icons but it is not working so had to reset the whole PC, PC took too long to boot as well as AVAYA taking too long to OPEN. |
| Adodoli, Karl Howen | 01/02/2026 | 3:03 AM | 3:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was disconnected while on break. Ticket number:IMS0830142 |
| Alovera, Rosalie | 01/05/2026 | 1:15 AM | 1:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix after lunch, repulled up everything , kicked out twice, restarted and stamp on ready |
| Arellano, Rose Anne | 01/05/2026 | 1:46 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze| Call not disconnected |
| Devera, Chris Bob Jasper | 01/02/2026 | 3:41 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citric was disconnected while on lunch. Teammate needs to re-pull up the tools. Teammate also encountered AVAYA issue and PDA error. Ticket number: IMS0830142 |
| Penano, Herlyn | 01/05/2026 | 8:38 PM | 9:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during the call, PDA Disconnect while the Customer is on the line until 9:07PM (was able to filed UAA case) Took A while to pull up AVAYA as well as PDA |
| Graciadas, John Wilbert | 01/02/2026 | 6:45 AM | 6:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze, PDA went into error and encountered Avaya issue. Call was disconnected. |
| Beluso, Jhenice | 01/05/2026 | 9:47 PM | 9:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix | hard reset |
| Caingcoy, Rolly | 01/05/2026 | 10:11 PM | 10:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got kick-out while on lunch, Restarted PC as Citrix kepts on having error, Need to set-up tools again after getting into Citrix |
| Julian, Kristine Rose | 01/05/2026 | 9:45 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on avail |
| Olisco, Francis John | 01/05/2026 | 11:30 PM | 11:33 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while setting up tools |
| Julian, Kristine Rose | 01/05/2026 | 1:39 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Lingco, Rollene | 01/05/2026 | 2:01 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call |
| Barrera, Bonnie Andrew | 01/05/2026 | 12:51 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Avaya not disconnected. |
| Benid, Rose Anne | 01/05/2026 | 3:31 AM | 3:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Acejo, Aljune Mike | 01/05/2026 | 2:10 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Rance, Clem | 01/05/2026 | 2:10 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Barrera, Bonnie Andrew | 01/05/2026 | 1:21 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Avaya not disconnected. |
| Mayo, Emie Rose | 01/05/2026 | 2:43 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Buala, Kristine Grace | 01/05/2026 | 2:52 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Avaya got disconnected. |
| Deslate, Krezzel | 01/05/2026 | 2:56 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-call disconnected |
| Bondoc, John Karl Ric | 01/05/2026 | 4:09 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/02/2026 | 6:47 AM | 6:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and PDA went into error. The teammate also encountered Avaya issue which call was disconnected. Affected account: *2010517808819183996 |
| Floro, Claire Jacynth | 01/05/2026 | 3:05 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | no audio on the other line/ Citrix froze/ Avaya got disconnected |
| Quinton, Quenne | 01/05/2026 | 3:01 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on active call | Had to restart Denali and Avaya |
| Balona, Shela | 01/05/2026 | 3:59 AM | 4:04 AM | Avaya Issue - Freeze | citrix froze while waiting call end/denali error |
| Florentino, Randy | 01/05/2026 | 3:43 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Encina, Felix John | 01/02/2026 | 6:47 AM | 6:56 AM | Avaya Issue - Freeze | Teammate's PDA went into error and needed some time to pull up AVAYA. Affected account: *5427364774578525034 |
| Espinosa Jr, Mervin | 01/02/2026 | 6:55 AM | 6:58 AM | Avaya Issue - Freeze | Teammate's PA went into error and also encountered AVAYA issue which the call cannot be disconnected. Affected account: *5601329218790707053 |
| Magallanes, Dylan Matthew | 01/05/2026 | 11:30 PM | 11:43 PM | Citrix Latency - Change Citrix Server | Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed before start of shift. moved to a different pod and restarted all tools |
| Buala, Kristine Grace | 01/05/2026 | 4:23 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze/severe latency while on call |
| Albay, Alrry | 01/05/2026 | 12:33 AM | 12:55 AM | No Audio - PDA/ other tools still functional | Audio issue. Restarted VPN and AVAYA |
| Magallanes, Dylan Matthew | 01/05/2026 | 12:58 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools |
| Albay, Alrry | 01/05/2026 | 1:17 AM | 1:37 AM | No Audio - PDA/ other tools still functional | Citrix froze no audio, restarted citrix and avaya |
| Adodoli, Karl Howen | 01/02/2026 | 7:04 AM | 7:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze the the VPN was disconnected. Affected account: *2043980238489290363 |
| Daniel, Mark Jojit | 01/05/2026 | 3:50 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA/Citrix |
| Ayuda, Ma Victoria | 01/02/2026 | 7:11 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and the vpn was disconnected. Affected account: *1952068544078950947 |
| Galisim, Lovely Nicole | 01/05/2026 | 4:22 AM | 4:29 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Encina, Felix John | 01/05/2026 | 1:33 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. Affected account: *2106363772757663013 |
| Mendoza, Julie Ann | 01/05/2026 | 4:10 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Received a call while system issue. No Denali. Finish the call then relaunch tools |
| Ambay, Anne Nicole | 01/02/2026 | 3:54 AM | 3:57 AM | Avaya Issue - Freeze | issue resolved |
| Dalumpines, Athea Trisha | 01/05/2026 | 1:35 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and the call was not disconnected. |
| Ebuna, Ckim Wesley | 12/31/2025 | 1:35 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | issue resolved |
| Diaz, Frenmar | 12/29/2025 | 10:31 PM | 10:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | issue resolved |
| Olivas, Johanna | 12/29/2025 | 10:01 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | issue resolved |
| Floro, Claire Jacynth | 01/05/2026 | 4:24 AM | 4:50 AM | Citrix Latency - Change Citrix Server | Latency/ Citrix froze/ Kicked out of Citrix/AVAYA experienced significant latency. I was also unable to complete the remaining dispute transactions on the account earlier and need to file them. |
| Fiolog, Crystal May | 01/05/2026 | 3:12 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and Avaya log out. Citrix kicked out and PDA error while on call. |
| Simon, Cheryll Grace | 01/05/2026 | 4:44 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out from citrix. Had to repllu up/resetup everything. |
| Lucahin, Angelie | 01/05/2026 | 2:37 AM | 2:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and avaya. Advised stamp on ready right away. |
| Borja, Phoebe | 01/05/2026 | 3:23 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart citrix. Advised TM to assist cx while pulling tools and restart Avaya, PDa and VPP after call. Took time for Avaya to launch. |
| Algarne, Roby Jean | 01/05/2026 | 5:00 AM | 5:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Pulled up VPN and Avaya // Reset up Citrix |
| Rabino, Ramina | 01/05/2026 | 3:30 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call, Restarted vpn, avaya, pda and all tools |
| Manican, Joanna Len | 01/05/2026 | 2:51 AM | 3:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch, Restarted vpn, avaya, pda and all tools |
| Manican, Joanna Len | 01/05/2026 | 10:12 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call was not disconnected but no audio, delivered ghost spiel and restarted vpn, avaya , pda, and all tools. |
| Esportuno, John Paul | 01/02/2026 | 11:02 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze then denali error Call got disconnected |
| Simon, Cheryll Grace | 01/05/2026 | 5:40 AM | 5:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on active chat. |
| Bengan, Aicyl | 01/05/2026 | 12:40 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on lunch| reset avaya |
| De Juan, Ivan Raphael | 01/05/2026 | 5:39 AM | 5:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to reconnect to Avaya ISSUE:PDA error |
| Atiga, Jessa | 01/02/2026 | 11:54 PM | 11:59 PM | Avaya Issue - Freeze | cx was disconnected accidentally when denali/ pda suddenly became error, tried to check if cx was still in the line but it seems cx was disconnected. Track the account for call back. |
| Tolentino, Realyn | 01/05/2026 | 5:39 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart CITRIX while on call |
| Delima, John David | 01/05/2026 | 1:45 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Bunol, Alvin Joshua | 01/02/2026 | 12:42 AM | 12:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Buenvenida, Grace | 01/05/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got logged out from citrix |
| Badillo, Bernard Luis | 01/05/2026 | 1:52 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Olisco, Divine | 01/05/2026 | 1:45 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Patricio, Jason | 01/05/2026 | 5:39 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went on error while on an active chat. Had to relaunch PDA |
| Julian, Kristine Rose | 01/05/2026 | 5:30 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call/ had issue logging in Citrix |
| Frugalidad, Cristina | 01/05/2026 | 1:59 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Deviente, Jenny | 01/05/2026 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out from citrix. Had to restart everything. |
| Celeste, Airene Mae | 01/05/2026 | 3:14 AM | 3:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected/on break |
| Claro, Maria Nel | 01/02/2026 | 1:42 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and logged out |
| Tuyay, Shantal | 01/05/2026 | 5:38 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Logged out from Citrix | call got disconnected |
| Matillano, Mary Grace | 01/02/2026 | 1:58 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and was logged out. PDA ERROR AND KICKED OUT OF CITRIX |
| Alegre, Rhea May | 01/02/2026 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE, PDA ERROR while on call |
| Dizon, Arnel | 01/02/2026 | 2:41 AM | 2:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Lubrin, Mary Gwyneth | 01/05/2026 | 5:47 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break. All tools disappeared. Restarted tools |
| Tindog, Laiza Mae | 01/05/2026 | 4:17 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Denosta, Aprilyn | 01/02/2026 | 2:41 AM | 2:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Randoy, Jenebeth | 01/05/2026 | 5:45 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA went error while on break | Restarted Avaya and PDA |
| Denosta, Aprilyn | 01/02/2026 | 2:46 AM | 2:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | cx cannot hear me on the line |
| Celino, Chriselle | 01/05/2026 | 5:45 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break 5:45 AM Citrix disconnected \ Kicked out from citrix while on Break. Restart tools. |
| Federiso, Maria Angela | 01/05/2026 | 5:55 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix |
| Denosta, Aprilyn | 01/02/2026 | 3:12 AM | 3:13 AM | Avaya Issue - Freeze | PDA error |
| Bautista, Ma Margil | 01/05/2026 | 5:51 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix during Break| unable to login back, had to restart Citrix, PDA and AVAYA |
| Borbon, Jeanilee | 01/02/2026 | 3:12 AM | 3:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out from citrix while on call // needs to pull up tools |
| Vega, Genre Judd | 01/05/2026 | 5:55 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got logged out from citrix. Had to restart tools. |
| Javier, Channa | 01/02/2026 | 3:02 AM | 3:04 AM | Avaya Issue - Freeze | Citrix froze while confirming wax transaction. |
| Raynaldo, Patricia Joanna | 01/02/2026 | 3:24 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while on call |
| Tecson, Cathy | 01/05/2026 | 5:39 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got logged out from citrix. had to restart tools |
| Aluad, Rose Ann | 01/05/2026 | 5:50 PM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Generale, Lieza | 01/05/2026 | 4:32 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/05/2026 | 4:04 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Majen, Jenylyn | 01/05/2026 | 5:33 AM | 5:34 AM | Avaya Issue - Freeze | issue resolved |
| Nedula, Cleo Mariz | 01/05/2026 | 4:22 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Olisco, Francis John | 01/05/2026 | 5:52 AM | 6:02 AM | Avaya Issue - Freeze | Citrix Froze | Restarted tools |
| Lingco, Rollene | 01/05/2026 | 6:01 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call |
| Rance, Clem | 01/05/2026 | 5:10 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Acejo, Aljune Mike | 01/05/2026 | 6:19 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Baldonado, Regene | 12/31/2025 | 1:57 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got disconnected on citrix. No response on the other line, delivered ghost spiel. |
| Begona, Maricar | 01/05/2026 | 5:35 AM | 5:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Baldonado, Regene | 01/05/2026 | 5:53 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Got disconnected on citrix. No response on the other line, delivered ghost spiel. |
| Tulale, Mae Con | 01/05/2026 | 1:39 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, citrix disconnected, can't hear cx anymore, set up again. |
| Palomo, John Paul | 01/05/2026 | 1:39 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix Froze and call got disconnected. I have to restart and setup my tools again. |
| Jore, Paul Vincent | 01/05/2026 | 5:39 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix |
| Tenales, John Rey | 01/05/2026 | 12:58 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out, was able to logged in right away. |
| Visto, Josellel | 01/05/2026 | 2:44 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Marcelino, Joselle | 01/05/2026 | 2:47 AM | 3:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Badillo, Bernard Luis | 01/05/2026 | 5:55 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Olisco, Divine | 01/05/2026 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Arojado, Jay Ann | 01/05/2026 | 2:49 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Delima, John David | 01/05/2026 | 5:47 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Magallanes, Dylan Matthew | 01/05/2026 | 2:49 AM | 3:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Tupaz, Christian Jay | 01/05/2026 | 4:34 AM | 2:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to check avaya setting and advised tm to restart citrix and stamp on ready right away. |
| Montalban, Lorebe | 01/05/2026 | 1:35 AM | 1:43 AM | Avaya Issue - Freeze | Teammate's AVAYA freeze and call was disconnected. Affected account: *5630673174584199194 |
| Jimenez, Jenefer | 01/05/2026 | 2:46 AM | 3:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Miranda, Kyle Heaven | 01/02/2026 | 3:36 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for a couple of minutes and cx is still on the line and I had to wrap up the call first before pulling up citrix again and set up tools and also had to restart Avaya since It's only showing a blank page and it took 5 mins until it open again |
| Esteban, Janelle | 01/02/2026 | 3:57 AM | 4:11 AM | Avaya Issue - Freeze | PDA error. Page went on blank and nothing can be clicked on the screen. |
| Ore, Francis Riel | 01/05/2026 | 2:56 AM | 3:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Adodoli, Karl Howen | 01/05/2026 | 1:32 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and disconnected. PDA went into error. The teammate needed to re-pull up the tools. Affected account: *1512762538854624827 |
| Atiga, Jessa | 01/02/2026 | 3:38 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while cx on the line, Ghost spiel initiated when cx became unresponsive, Tried to get ready right away but found out kick out by the Citrix. Tried to log in again and set up tools and track sys down. |
| Tulale, Mae Con | 01/05/2026 | 2:48 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Miranda, Kyle Heaven | 01/02/2026 | 11:30 PM | 11:34 PM | Avaya Issue - Freeze | Citrix froze and PDA on error |
| Espinosa Jr, Mervin | 01/05/2026 | 1:36 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and got disconnected. PDA went into error. Affected account: *2009362695823034800 |
| Claro, Maria Nel | 01/02/2026 | 4:41 AM | 4:45 AM | Avaya Issue - Freeze | Citrix Froze |
| Samino, Anthony Josh | 01/05/2026 | 2:48 AM | 3:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Abrise, Fatima | 01/05/2026 | 1:16 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and PDA. advised tm to stamp on ready right away. |
| Albay, Alrry | 01/05/2026 | 2:54 AM | 3:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Matillano, Mary Grace | 01/02/2026 | 5:43 AM | 5:47 AM | No Audio - PDA/ other tools still functional | Citrix froze while on call || no audio |
| Alegre, Rhea May | 01/02/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix loading. Citrix froze, kicked out of citrix while cx is still on the line. |
| Gamlanga, Christine Grace | 01/05/2026 | 1:01 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Call was disconnected due to sysdown / got kicked out of citrix had to set up tools again |
| Amparo, Ana Roces | 01/05/2026 | 2:05 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and contact was disconnected. Affected account: *1932003526903361985 |
| Claro, Maria Nel | 01/02/2026 | 6:05 AM | 6:10 AM | Avaya Issue - Freeze | Citrix Froze and logged out |
| Olanga, Jolimae | 01/05/2026 | 2:38 AM | 3:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Palomo, John Paul | 01/05/2026 | 3:05 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | transfer of station after break. citrix didn't mirror, logged in to a new server |
| Algoso, Kyla Joy | 01/05/2026 | 2:54 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call. restarted citrix session. |
| Tenales, John Rey | 01/05/2026 | 2:48 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call. restarted citrix session. |
| Manican, Joanna Len | 01/05/2026 | 6:15 AM | 6:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while call, call was disconnected, PDA error, restarted vpn, Avaya and PDA |
| Buenvenida, Grace | 01/05/2026 | 6:30 AM | 6:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out from citrix . Had to relaunch everything. |
| Graciadas, John Wilbert | 01/05/2026 | 1:39 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the AVAYA. The teammate had to pull up everything which the teammate had difficulty pulling up the citrix and sign up for AVAYA. Affected account: *5630206910971701369 |
| Tenales, John Rey | 01/05/2026 | 3:34 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call. restarted citrix session. |
| Tolentino, Realyn | 01/05/2026 | 6:55 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA |
| Ballonado, Nilrose Joy | 01/02/2026 | 5:34 AM | 5:44 AM | Avaya Issue - Freeze | PC being unresponsive, restarted citrix. Citrix froze, kicked out of citrix while cx is still on the line. |
| Arbolado, Danielle | 01/05/2026 | 5:37 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze//Citrix kicked out |
| Tulale, Mae Con | 01/05/2026 | 3:43 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call. restarted citrix session. |
| Castro, Nyl John | 01/05/2026 | 5:36 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, then Teammate was kicked out while call was ongoing. Teammate finished assisting the customer. AVAYA took time to pull up so teammate had to Restart PC. Afterwards, teammate Relaunched all his tools. |
| Abajar, Allysa | 01/05/2026 | 5:36 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Froze while Call was ongoing. Kicked out of Citrix and Teammate had to finish assisting the customer. PDA stamped to Error. Teammate had issue Logging back to her Citrix, she had to Disconnect VPN, Reconnect, and Launch Tools. |
| Borbon, Jeanilee | 01/02/2026 | 7:13 AM | 7:16 AM | Avaya Issue - Freeze | 1305510114913442976 |
| Raynaldo, Patricia Joanna | 01/02/2026 | 7:27 AM | 7:29 AM | Avaya Issue - Freeze | Citrix froze while on call // cx disconnected |
| Arellano, Rose Anne | 01/05/2026 | 5:48 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout | Call got disconnected | PDA and Avaya reset| re pull up tools |
| Graciadas, John Wilbert | 01/05/2026 | 10:00 PM | 10:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate encountered technical issue which the mouse and keyboard is not working. Ticket number: IMS0830253 |
| Jimenez, Jenefer | 01/05/2026 | 4:35 AM | 4:40 AM | Citrix Latency - Change Citrix Server | Change citrix due to latency | can't navigate |
| Jimenez, Jenefer | 01/05/2026 | 4:49 AM | 4:57 AM | Citrix Latency - Change Citrix Server | Change citrix due to latency | can't navigate |
| Parohinog, Reynan | 01/05/2026 | 2:42 AM | 2:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the AVAYA and PDA went into error. |
| Abajar, Allysa | 01/02/2026 | 5:36 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Froze while Call was ongoing. Kicked out of Citrix and Teammate had to finish assisting the customer. PDA stamped to Error. Teammate had issue Logging back to her Citrix, she had to Disconnect VPN, Reconnect , and Launch Tools |
| Esteban, Janelle | 01/02/2026 | 7:33 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Algoso, Kyla Joy | 01/05/2026 | 4:35 AM | 5:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call. restarted citrix session. |
| Arojado, Jay Ann | 01/05/2026 | 5:31 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix disconnected, | call got disconnected due to system error | account affected will be ENDORSE FOR CALL BACK |
| Denosta, Aprilyn | 01/02/2026 | 7:31 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of citrix after lunch, hard reset |
| Magallanes, Dylan Matthew | 01/05/2026 | 5:38 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and crashed |
| Javier, Channa | 01/02/2026 | 7:25 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch tried to pull up DUB but was not able to sign right away got kick out again it took awhile before I sign in to the citrix successfully cause the citrix kick me out twice. |
| Dizon, Arnel | 01/02/2026 | 7:30 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Disconnected Citrix while on lunch, Restart Again. Set up all again the tools , Cant log in in Avaya Need to be restart as WF Allen assisted. Restart again and Pull up tools. |
| Esportuno, John Paul | 01/02/2026 | 3:45 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then disconnected while having Cx on the line. Needs to restart citrix and pull up the tools while catering the Cx's concern. The firt Cx was diaconnected but the second Cx was stil active on the line and her concern needs to be resolve. |
| Martinez, Jayza Mae | 01/05/2026 | 7:08 AM | 7:15 AM | Avaya Issue - Freeze | Citrix froze - PDA/Denali error/avail |
| Dizon, Arnel | 01/02/2026 | 8:30 AM | 8:36 AM | No Audio - PDA/ other tools still functional | No Audio Restart AvayaNO AUDIO RESTART AVAYA |
| Borja, Phoebe | 01/05/2026 | 7:12 AM | 7:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | ctrix froze and cx has no audio. |
| Miranda, Kyle Heaven | 01/02/2026 | 8:39 AM | 8:42 AM | No Audio - PDA/ other tools still functional | Audio issue |
| Abajar, Allysa | 01/05/2026 | 1:06 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Error while on Call |
| Dizon, Arnel | 01/02/2026 | 8:40 AM | 8:58 AM | No Audio - PDA/ other tools still functional | NO AUDIO RESTART AVAYA, CHANGE POD AND SET UP AGAIN ALL TOOLS ISSUE: TM No Audio |
| Macaculop, Chona | 01/05/2026 | 12:43 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magluyan, Grace Alondra Joy | 01/05/2026 | 1:53 AM | 1:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. |
| Laurenio, Daniela | 01/05/2026 | 5:50 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while avail |
| Miranda, Kyle Heaven | 01/03/2026 | 2:12 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Fiolog, Crystal May | 01/05/2026 | 7:15 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citric froze and Avaya log out. Citrix kicked out and PDA error. |
| Villorente, Aira Khrystine | 01/05/2026 | 1:48 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Citrix disconnected while on call. Teammate continued to assist the customer and afterwards, Relaunched Tools. |
| Liganzon, John Loren | 01/05/2026 | 5:34 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA disconnected || Contact Disconnected |
| Estrella, Joyce | 01/05/2026 | 1:54 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA stamped to Error. Stamped back to Ready |
| Manican, Joanna Len | 01/05/2026 | 7:05 AM | 7:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on ready, restarted vpn, avaya, and pda |
| Abajar, Allysa | 01/05/2026 | 5:07 AM | 5:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while call was active. Kicked out from Citrix and teammate couldn't hear customer anymore. Relaunched VPN, AVAYA and PDA |
| Parreno, Mark Anthony | 01/05/2026 | 2:05 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by WF ANGEL: Teammate was kicked out of Citrix, PDA went on "ERROR" but customer was still active in AVAYA. Teammate launched tools and continued to assist the customer. Afterwards, teammate restarted VPN, AVAYA and PDA |
| Taladtad, Jelly Ann | 01/05/2026 | 7:12 AM | 7:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error after lunch |
| Parreno, Mark Anthony | 01/05/2026 | 6:01 AM | 6:05 AM | No Audio - PDA/ other tools still functional | No Audio. Teammate Relaunched VPN, AVAYA and PDA |
| Baranda, Patricia Ann | 01/05/2026 | 2:05 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by WF ANGEL: Teammate was kicked out of Citrix, PDA went on "ERROR" but customer was still active in AVAYA. Teammate launched tools and continued to assist the customer. Afterwards, teammate restarted VPN, AVAYA and PDA |
| Baranda, Patricia Ann | 01/01/2026 | 4:13 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was kicked out of Citrix and there was Citrix Latency. VPN Disconnected. Teammate quit AVAYA, and it took time to Launch She then signed back to VPN, Avaya and PDA. |
| Devera, Chris Bob Jasper | 01/05/2026 | 3:05 AM | 3:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went into error while on break. Teammate's citrix was disconnected. Ticket number: IMS0830253 |
| Daniel, Mark Jojit | 01/05/2026 | 3:50 AM | 3:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA/ citrix |
| Delos Santos, Hubert Clifford | 01/05/2026 | 7:29 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error after lunch unable to connect with citrix, needs to restart PC. |
| Sonio, Jomark Vincent | 01/05/2026 | 2:27 AM | 2:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Javier, Channa | 01/03/2026 | 2:05 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected. Citrix froze then got disconnected |
| Frial, Dave Lee | 01/05/2026 | 2:30 AM | 2:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Billones, Mark | 01/05/2026 | 3:31 AM | 3:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Nepomuceno, Shenie | 01/05/2026 | 2:33 AM | 2:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Denosta, Aprilyn | 01/03/2026 | 3:53 AM | 4:00 AM | Avaya Issue - Freeze | Citrix froze awaited for two minutes, and then need to pull up another citrix. Then continue to assist cx |
| Esportuno, John Paul | 01/03/2026 | 4:23 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze awaited for two minutes, and then need to pull up another citrix. Then continue to assist cx |
| Burbano, Maita | 01/05/2026 | 3:55 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc while waiting for the next call |
| Equinan, Jelame | 01/05/2026 | 2:02 AM | 2:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zante, Chim Neo | 01/05/2026 | 6:08 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call not disconnected |
| Esportuno, John Paul | 01/03/2026 | 4:23 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze then kick out while on break needs to set p and pull up all the tools. |
| Aniero, Mark Anthony | 01/05/2026 | 5:55 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Call wasn't disconnected but citrix got disconnected | Hard Reset while cx is on the line |
| Hierro, Alnie Glaze | 01/05/2026 | 4:21 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Esteban, Janelle | 01/01/2026 | 4:40 AM | 4:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then Kickout and then contact got disconnected/ restart |
| Quinton, Quenne | 01/05/2026 | 7:18 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch | Had to repull-up all tools |
| Atiga, Jessa | 01/03/2026 | 4:25 AM | 4:27 AM | Avaya Issue - Freeze | Citrix Froze |
| Empino, Gene Reynald | 01/05/2026 | 5:11 AM | 5:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error need restart Denali |
| Berry, Jean | 01/05/2026 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Floro, Claire Jacynth | 01/05/2026 | 7:33 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Tanuyan, Zephamor Borrish | 01/05/2026 | 2:33 AM | 2:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bunol, Alvin Joshua | 01/03/2026 | 6:23 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and hard reset, had to wrap up the call and set up my tools again to get back on queue. Had trouble resetting citrix and pulling up my tools. |
| Ofalla, Frank Danniel | 01/05/2026 | 1:59 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on ready |
| Esportuno, John Paul | 01/03/2026 | 8:23 AM | 8:30 AM | Avaya Issue - Freeze | Citrix froze then PDA error while avail. |
| Buala, Kristine Grace | 01/05/2026 | 7:38 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA DENALLI ERROR/ OUT FROM CITRIX WHILE GETTIMG BACK FROM LUNCH/NEEDS RE PULL UP AGAIN |
| Alvero, Eleandro | 01/05/2026 | 12:48 PM | 12:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze. Affected account: *2251605592131110035 |
| Ofalla, Frank Danniel | 01/05/2026 | 5:59 AM | 6:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on ready |
| Arboleda Jr, Arnel | 01/05/2026 | 3:13 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Juarez, Andrei | 01/05/2026 | 7:26 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on lunch |
| Babela, Kezia Lea | 01/03/2026 | 8:19 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then kicked out of citrix |
| Balasa, Lhea Joy | 01/05/2026 | 7:35 AM | 7:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya disconnected | No audio | Citrix Froze |
| Nepomuceno, Shenie | 01/05/2026 | 3:21 AM | 3:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Javier, Channa | 01/03/2026 | 9:59 AM | 10:05 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Deslate, Krezzel | 01/05/2026 | 7:31 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error and Citrix disconnected-while on lunch |
| Bengan, Aicyl | 01/05/2026 | 5:46 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call| kick out citrix |
| Mayo, Emie Rose | 01/05/2026 | 7:31 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Denosta, Aprilyn | 01/05/2026 | 10:00 PM | 10:10 PM | Avaya Issue - Freeze | WF need to troubleshoot citrix and avaya twice. Cannot pull up Citrix and avaya |
| Dayalo, Czarina Joy | 01/05/2026 | 4:11 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Celeste, Airene Mae | 01/05/2026 | 5:53 AM | 6:00 AM | Avaya Issue - Freeze | Avaya reset |
| Lingco, Rollene | 01/05/2026 | 7:35 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | enali went error while on lunch |
| Frugalidad, Cristina | 01/05/2026 | 5:59 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/call disconnected |
| Borbon, Jeanilee | 01/05/2026 | 11:39 PM | 11:42 PM | No Audio - PDA/ other tools still functional | Citrix froze while on call // unable to hear cx after sysdown |
| Olisco, Francis John | 01/05/2026 | 7:30 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali Error and Citrix Disconnected while on Lunch | Restarted tools |
| Macaculop, Chona | 01/05/2026 | 4:58 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ricardo, Danicah | 01/05/2026 | 4:01 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error | contact disconnected |
| Rizalde, Marylyn | 01/05/2026 | 12:48 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA froze // lagging |
| Dela Cruz, Dongie | 01/05/2026 | 7:34 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked by citrix while on lunch hard restart need to reset up |
| Almasol, Shaira Rose | 01/05/2026 | 3:13 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aniero, Mark Anthony | 01/05/2026 | 7:35 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Hard Reset |
| Pantaleon, Laurence | 01/05/2026 | 4:15 AM | 4:25 AM | Avaya Issue - Freeze | Avaya issue/ no calls coming/ red Avaya button outside/ restart PDA and Avaya |
| Javier, Channa | 01/05/2026 | 1:34 AM | 1:35 AM | Avaya Issue - Freeze | Citrix froze cx got disconnected |
| Cartujano, David | 01/05/2026 | 5:34 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/05/2026 | 4:40 AM | 4:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze |
| Dizon, Arnel | 01/05/2026 | 1:43 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze,Cx Disconnected, Need to restart Avaya |
| Caballero, Raquel | 01/05/2026 | 4:09 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected |
| Tanuyan, Zephamor Borrish | 01/05/2026 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/05/2026 | 5:42 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Teammate's citrix was disconnected while on lunch. The teammate had to pull up and re-set up tools. Ticket number: IMS0830253 |
| Raynaldo, Patricia Joanna | 01/05/2026 | 1:46 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix log out |
| Pagsuguiron, Rachel | 01/05/2026 | 2:40 AM | 2:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Pagsuguiron, Rachel | 01/05/2026 | 5:45 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 01/05/2026 | 1:45 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected and the call was disconnected another call came in and had to assist the cx with another citrix first before pulling up tools again and need to restart avaya since cannot pull up denali |
| Berry, Jean | 01/05/2026 | 5:40 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rizalde, Marylyn | 01/05/2026 | 1:56 AM | 1:58 AM | Avaya Issue - Freeze | PDA froze |
| Adodoli, Karl Howen | 01/05/2026 | 5:41 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's AVYA went on error while on lunch. Ticket number: IMS0830253 |
| Esportuno, John Paul | 01/05/2026 | 1:47 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then disconnected. Needs to pull up all the tools needed including restarting |
| Marcos, Lyka Joy | 01/05/2026 | 8:04 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | System Down / Citrix out |
| Nepomuceno, Shenie | 01/05/2026 | 6:02 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alegre, Rhea May | 01/05/2026 | 1:33 AM | 1:35 AM | Avaya Issue - Freeze | PDA froze |
| Equinan, Jelame | 01/05/2026 | 6:14 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Galisim, Lovely Nicole | 01/05/2026 | 4:00 AM | 4:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze - call disconnected |
| Calsena, April Dexter | 01/05/2026 | 5:52 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balona, Shela | 01/05/2026 | 8:00 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call |
| Sonio, Jomark Vincent | 01/05/2026 | 5:51 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Burbano, Maita | 01/05/2026 | 7:57 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc |
| Javier, Channa | 01/05/2026 | 2:10 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break |
| Valencia, Nieza Joy | 01/05/2026 | 7:50 AM | 7:53 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Matillano, Mary Grace | 01/05/2026 | 2:13 AM | 2:17 AM | Avaya Issue - Freeze | PDA error |
| Ricardo, Danicah | 01/05/2026 | 8:05 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tool |
| Oloroso, Mark Bryan | 01/05/2026 | 7:51 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIC DISCONNECTED |
| Ballonado, Nilrose Joy | 01/05/2026 | 1:43 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Had to restart citrix, pulled up tools. PDA error, citrix froze, kicked out of citrix |
| Arboleda Jr, Arnel | 01/05/2026 | 7:14 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bunol, Alvin Joshua | 01/05/2026 | 2:39 AM | 2:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown while on call and had to refresh avaya since it would not load my PDA, was able to get back on queue after resetting avaya |
| Caballero, Raquel | 01/05/2026 | 8:09 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call |
| Catalan, Jowelyn | 01/05/2026 | 7:44 AM | 7:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Almasol, Shaira Rose | 01/05/2026 | 7:20 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arcano, Anjenette | 01/05/2026 | 7:35 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Pantaleon, Laurence | 01/05/2026 | 8:12 AM | 8:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kicked out while on avail/ was able to get in again/ restart PDA |
| Degala, Jeanette | 01/05/2026 | 7:31 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Arojado, Jay Ann | 01/05/2026 | 6:49 AM | 6:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 06:49 AM - 6:52 AM Issue Type: Citrix froze, Citrix disconnected, | call got disconnected due to system error | account affected will be ENDORSE FOR CALL BACK Account Number: 4814318049208028398 Pod Number/Letter: 25-F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alcos, Jenny | 01/05/2026 | 7:27 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Visto, Josellel | 01/05/2026 | 7:44 AM | 7:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 7:44 AM -7:56 AM Issue Type: Citrix disconnected after lunch/ cloud reset and set up again Account Number: 4814318049208028398 Pod Number/Letter: 24 -F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Encina, Felix John | 01/05/2026 | 5:33 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. Ticket number: IMS0830253 |
| Uadan Jr, Richard | 01/05/2026 | 12:00 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Tupaz, Christian Jay | 01/05/2026 | 8:26 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / call disconnected |
| Tenales, John Rey | 01/05/2026 | 7:44 AM | 7:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 07:44 AM | 07:58 AM Issue Type: citrix disconnected during lunch Account Number: n/a Pod Number/Letter: 21-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Villanueva, Harold | 01/05/2026 | 1:05 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error |
| Samino, Anthony Josh | 01/05/2026 | 7:50 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 7:50 AM -8:00 AM Issue Type: Denali error while on lunch Account Number: N/A Pod Number/Letter: 20-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Parohinog, Reynan | 01/05/2026 | 5:45 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. Ticket number: IMS0830253 |
| Diaz, Frenmar | 01/05/2026 | 2:10 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to resatart citrix and pull up tools again. |
| Tupaz, Alain Ray | 01/05/2026 | 8:14 AM | 8:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Got locked out of Citrix and PDA error. Had to restart Avaya and PDA. |
| Arojado, Jay Ann | 01/05/2026 | 7:52 AM | 8:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 7:52 AM -8:01 AM Issue Type: Citrix disconnected after lunch/ cloud reset and set up again Account Number: none Pod Number/Letter: 25 -F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dalumpines, Athea Trisha | 01/05/2026 | 5:24 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket number IMS0830253 |
| Ore, Francis Riel | 01/05/2026 | 7:45 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 07:45 AM | 08:03 AM Issue Type: citrix disconnected during lunch Account Number: n/a Pod Number/Letter: 24-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: CoachTania |
| Alcos, Jenny | 01/05/2026 | 11:30 PM | 11:32 PM | Avaya Issue - Freeze | The TM experienced login issues on Citrix and was able to stamp “Ready” by 11:32 PM. However, she were here 15 minutes before the shift started. |
| Montalban, Lorebe | 01/05/2026 | 5:36 AM | 6:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. Ticket number: IMS0830253 |
| Tulale, Mae Con | 01/05/2026 | 7:50 AM | 8:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 5-JAN-2026 Start Time | End Time: 07:50-08:06 Issue Type: Citrix disconnected while on lunch Account Number: NA Pod Number/Letter: 25-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Olanga, Jolimae | 01/05/2026 | 6:53 AM | 8:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/5/2026 Start Time End Time: 6:53AM-8:06AM Issue Type: Citrix froze, Avaya error got kicked out from citrix had to set up again Account Number: While on lunch Pod Number/Letter: 20-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Doroteo, Jargelyn | 01/05/2026 | 2:43 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Citrix froze/call disconnected |
| Palomo, John Paul | 01/05/2026 | 8:06 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/5/2026 Start Time End Time: 8:06 AM - 8:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I was kicked out of my Citrix. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Villanueva, Harold | 01/05/2026 | 3:47 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call disconnected |
| Marcelino, Joselle | 01/05/2026 | 7:55 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 07:55-08:10 AM Issue Type: Citrix disconnected and PC got lag while Account Number: NA Pod Number/Letter: 24/F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: |
| Ofialda, Jamael | 01/05/2026 | 2:14 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx while having error. Restart PDA once call is done. |
| Pamati-an, John Lester | 01/05/2026 | 2:08 AM | 2:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on break |
| Delos Reyes, Rj | 01/05/2026 | 5:16 AM | 5:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart Citrix, Pda, and avaya. |
| Escalada, Johann Mikhail | 01/05/2026 | 3:50 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Avaya Disconnected. No audio on avaya, PDA and AVAYa Restarted |
| Custodio, Dephra Nicole | 01/05/2026 | 5:12 AM | 5:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check station status. Advised TM to assist cx while restarting tools. |
| Uadan Jr, Richard | 01/05/2026 | 3:54 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix log out/call not disconnected |
| Baure, Nika Jeane | 01/05/2026 | 3:55 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, cx disconnected |
| Isada, Ayessa | 01/05/2026 | 4:07 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Generale, Lieza | 01/05/2026 | 8:16 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to check avaya setting and advised tm to restart citrix and change station. Advised tm to stamp on ready right away. |
| Doroteo, Jargelyn | 01/05/2026 | 3:22 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error/call disconnected |
| Francisco, Nikka Patricia | 01/05/2026 | 4:12 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out while on call and cx is not responding initiated ghost spiel and need to do a hard reset. |
| Oloroso, Mark Bryan | 01/05/2026 | 8:31 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Diestro, John Isaac | 01/05/2026 | 5:01 AM | 5:10 AM | Avaya Issue - Freeze | Assisted tm to restart Citrix, Pda, and avaya. |
| Suderio, Marco Pablo | 01/05/2026 | 4:29 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error / While on call |
| Legaspi, Li Gorton | 01/05/2026 | 5:35 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to assist cx while having error. Restart PDA once call is done. |
| Borbon, Jeanilee | 01/05/2026 | 3:40 AM | 3:53 AM | Avaya Issue - Freeze | Kicked out from citrix while on call and forced to restart citrix. Kicked out from citrix while on call |
| Miranda, Kyle Heaven | 01/05/2026 | 4:41 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Claro, Maria Nel | 01/05/2026 | 1:40 AM | 1:55 AM | Avaya Issue - Freeze | Citrix Froze, Cx Disconnected, Need to restart Avaya. Citrix Froze |
| Claro, Maria Nel | 01/05/2026 | 4:46 AM | 4:48 AM | Avaya Issue - Freeze | Citrix Froze |
| Ballonado, Nilrose Joy | 01/05/2026 | 5:45 AM | 5:47 AM | Avaya Issue - Freeze | PDA Error |
| Alegre, Rhea May | 01/05/2026 | 5:40 AM | 5:44 AM | Avaya Issue - Freeze | Citrix Froze |
| Raynaldo, Patricia Joanna | 01/05/2026 | 5:48 AM | 5:51 AM | Avaya Issue - Freeze | Citrix kicked out |
| Javier, Channa | 01/05/2026 | 5:36 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Rizalde, Marylyn | 01/05/2026 | 5:46 AM | 5:57 AM | Avaya Issue - Freeze | had to restart citrix, pulled up tools. PDA error, citrix froze, kicked out of citrix |
| Dizon, Arnel | 01/05/2026 | 5:45 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze,Cx Disconnected, Need to restart Avaya, Tried to Pull up Citrix in NA Azure cant pull up and restart citrix. It work on DUB, Need to set up again and pull up all the tools. |
| Esportuno, John Paul | 01/05/2026 | 5:50 AM | 5:53 AM | Avaya Issue - Freeze | Citrix froze. Citrix froze then Kickout |
| Matillano, Mary Grace | 01/05/2026 | 6:05 AM | 6:08 AM | Avaya Issue - Freeze | citrix froze || kicked out of citrix |
| Matillano, Mary Grace | 01/05/2026 | 6:05 AM | 6:08 AM | Avaya Issue - Freeze | citrix froze || kicked out of citrix |
| Alegre, Rhea May | 01/05/2026 | 5:59 AM | 6:05 AM | No Audio - PDA/ other tools still functional | avaya loading. Citrix Froze| no audio, need to restart Avaya |
| Matillano, Mary Grace | 01/05/2026 | 6:33 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : PDA error while on call |
| Denosta, Aprilyn | 01/05/2026 | 6:09 AM | 6:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line, then I was kickout to citrix, I try to pull the citrix but it really need for WF assistance. Still cannot pull up citrix I need to change station. |
| Acejo, Aljune Mike | 01/04/2026 | 9:03 AM | 9:12 AM | Citrix Issue - Sitewide Downtime | Citrix freeze and citrix disconnected while on ready |
| Diaz, Jessirie | 01/05/2026 | 5:35 AM | 5:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | 1833792636138315798 |
| Esteban, Janelle | 01/05/2026 | 5:58 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard reset. Citrix Froze| citrix froze and got kick out |
| Ocumas, Christine | 01/05/2026 | 7:35 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Raynaldo, Patricia Joanna | 01/05/2026 | 7:30 AM | 7:40 AM | Avaya Issue - Freeze | Citrix kicked out// Avaya disconnected |
| Bondoc, John Karl Ric | 01/05/2026 | 8:08 AM | 8:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Unable to click anything inside Citrix need to disonnect VPN |
| Denosta, Aprilyn | 01/05/2026 | 7:18 AM | 7:31 AM | Avaya Issue - Freeze | Citrix froze, waited customer for 3 min hopping that the connection will restore but I was kick out in citrix. Need to pull up my tools again |
| Tupaz, Alain Ray | 01/04/2026 | 8:59 AM | 9:27 AM | Citrix Issue - Sitewide Downtime | Kicked out from Citrix. |
| Albay, Alrry | 01/05/2026 | 9:05 AM | 9:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:05 AM | 9:15 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio Account Number: 1609608052907328329-closed acc Pod Number/Letter: 19-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/05/2026 | 9:00 AM | 9:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/5/2026 Start Time End Time: 9:00 AM - 9:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Javier, Channa | 01/05/2026 | 8:59 AM | 9:10 AM | Avaya Issue - Freeze | whole prod sysdown, had to reset citrix and pull up my tools to get back on queue |
| Rosas, Shainne Lou | 01/05/2026 | 8:13 AM | 8:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Magallanes, Dylan Matthew | 01/05/2026 | 9:07 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/5/2026 Start Time End Time: 9:07:14 AM-9:19:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. set up all tools again Account Number: 6038553033683840667 Pod Number/Letter: 21-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Esteban, Janelle | 01/05/2026 | 9:09 AM | 9:20 AM | Avaya Issue - Freeze | whole prod sysdown, had to reset citrix and pull up my tools to get back on queue |
| Olanga, Jolimae | 01/05/2026 | 8:53 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 5, 2025 Start Time | End Time: 8:53AM-9:19AM Issue Type: Citrix disconnected and PC got lag while on call, need to set up again Account Number: 1253238772813038793 Pod Number/Letter: 20-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valencia, Nieza Joy | 01/05/2026 | 9:25 AM | 9:30 AM | Citrix Issue - Sitewide Downtime | CITRIX DISCONNECTED |
| Bunol, Alvin Joshua | 01/05/2026 | 9:21 AM | 9:25 AM | Citrix Issue - Sitewide Downtime | Prod Sysdown |
| Tulale, Mae Con | 01/05/2026 | 9:09 AM | 9:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:09 AM - 9:20 AM Issue Type: Citrix froze, citrix got disconnected and cant hear cx, set up again. Account Number: 1342705273837367355 Pod Number/Letter: 25-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK / TL John |
| Silvano, Jazel | 01/04/2026 | 9:21 AM | 9:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze/kicked out of citrix/restart avaya |
| Javier, Channa | 01/05/2026 | 9:18 AM | 9:32 AM | Citrix Issue - Sitewide Downtime | Prod Sysdown |
| Empeno, Alleah Camille | 01/05/2026 | 9:28 AM | 9:29 AM | Citrix Issue - Sitewide Downtime | CITRIX DISCONNECTED |
| Abool, Mary Gloden | 01/05/2026 | 1:37 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check status. Advised tm to finish chat and restart PDa and avaya. |
| Villanueva, Harold | 01/05/2026 | 8:52 AM | 8:53 AM | Citrix Issue - Sitewide Downtime | Citrix froze/call disconnected |
| Jimenez, Jenefer | 01/05/2026 | 9:10 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:10 AM | 9:19 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio//have to restart Account Number: 16084356754700710353 Pod Number/Letter: 24-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ofalla, Frank Danniel | 01/05/2026 | 8:59 AM | 9:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali got disconnected while avail. |
| Catalan, Jowelyn | 01/05/2026 | 8:53 AM | 9:05 AM | Citrix Issue - Sitewide Downtime | CITRIX FROZE/CONTACT DISCONNECTED |
| Arojado, Jay Ann | 01/05/2026 | 9:11 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 09:11 AM - 9:30 AM Issue Type: Citrix froze \ Citrix disconnected | Call got disconnected due to system issue | account involved will be endorsed for call back Citrix froze happened twice even before I go on ready Citrix froze again and eventually got kicked out of Citrix Account Number: 2078715000480253829 Pod Number/Letter: 25-F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Esteban, Janelle | 01/05/2026 | 9:22 AM | 9:35 AM | Citrix Issue - Sitewide Downtime | whole prod sysdown, had to reset citrix and pull up my tools to get back on queue |
| Olivas, Johanna | 01/05/2026 | 5:45 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Degala, Jeanette | 01/05/2026 | 8:21 AM | 9:05 AM | Citrix Issue - Sitewide Downtime | CITRIX FROZE/CONTACT DISCONNECTED |
| Duran, Louella | 01/05/2026 | 9:00 AM | 9:09 AM | Citrix Issue - Sitewide Downtime | PDA, Citrix, and Avaya Disconnected |
| Marcelino, Joselle | 01/05/2026 | 9:22 AM | 9:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 09:22-09:36am Issue Type: Citrix disconnected and cannot hear any response from the cx's end Account Number: NA Pod Number/Letter: 21/C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: |
| Ledesma, John Patrick | 01/05/2026 | 5:46 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, citrix and Avaya. |
| Javier, Channa | 01/05/2026 | 9:35 AM | 9:40 AM | Citrix Issue - Sitewide Downtime | Citrix froze and Denali error |
| Valencia, Nieza Joy | 01/05/2026 | 9:03 AM | 9:08 AM | Citrix Issue - Sitewide Downtime | : CITRIX DISCONNECTED |
| Tenales, John Rey | 01/05/2026 | 9:00 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:00 AM | 9:17 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio//have to restart Account Number: 6100869169388096395 Pod Number/Letter: 21-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Bunol, Alvin Joshua | 01/05/2026 | 5:42 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hard reset while on call and had to wrap up the call to set up again. Took time for me to set up because citrix needs to be resetted and had to pull up my tools to get back on queue. |
| Delos Santos, Hubert Clifford | 01/05/2026 | 3:10 AM | 3:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Error |
| Rance, Clem | 01/05/2026 | 9:00 AM | 9:14 AM | Citrix Issue - Sitewide Downtime | System Freeze | Kicked out from Citrix | Cx Disconnected Due To System Issue | On Site Issue. |
| Diocos, Fredgine Mae | 01/05/2026 | 5:47 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, Avaya and citrix. |
| Oloroso, Mark Bryan | 01/05/2026 | 9:14 AM | 9:15 AM | Citrix Issue - Sitewide Downtime | CITRIX DISCONNECTED |
| Tenales, John Rey | 01/05/2026 | 9:20 AM | 9:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:20 AM | 9:37 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio//have to restart Account Number: 5571636543185537339 Pod Number/Letter: 21-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Victoriano, Roilen Brian | 01/05/2026 | 5:47 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda and avaya. |
| Valerio, Mark David | 01/05/2026 | 3:09 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | restart and set up tools again | took a while for AVAYA to pull up. |
| Quinton, Quenne | 01/05/2026 | 9:05 AM | 9:12 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on active call |
| Ore, Francis Riel | 01/05/2026 | 9:05 AM | 9:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:05 AM | 9: 37 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio/ consecutive system issues Account Number: 6055297257457134066 Pod Number/Letter: 24-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dador, Louis Adrian | 01/05/2026 | 8:47 AM | 8:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call got disconnected- kicked out of citrix - relaunched tools |
| Beluso, Jhenice | 01/05/2026 | 4:50 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali Error |
| Estialbo, Rochilyn Joy | 01/05/2026 | 5:44 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix. tm was able to go on ready. |
| Juarez, Andrei | 01/05/2026 | 9:04 AM | 9:12 AM | Citrix Issue - Sitewide Downtime | Citrix froze then disconnected while on call |
| Espejo, Renalyn | 01/05/2026 | 3:04 AM | 3:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA disconnected |
| Dador, Louis Adrian | 01/05/2026 | 8:58 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call got disconnected- kicked out of citrix - relaunched tools |
| Beluso, Jhenice | 01/05/2026 | 3:33 AM | 3:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze |
| Humpay, Elaine | 01/05/2026 | 3:42 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR |
| Valenzuela, Keziah Mae | 01/05/2026 | 9:03 AM | 9:18 AM | Citrix Issue - Sitewide Downtime | PDA & CITRIX Disconnected |
| Julian, Kristine Rose | 01/05/2026 | 9:05 AM | 9:17 AM | Citrix Issue - Sitewide Downtime | Citrix froze/ kicked out of citrix |
| Julian, Kristine Rose | 01/05/2026 | 9:30 AM | 9:40 AM | Citrix Issue - Sitewide Downtime | Citrix froze/ kicked out of citrix |
| Empeno, Alleah Camille | 01/05/2026 | 8:59 AM | 9:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Ligson, Jonnibelle | 01/05/2026 | 3:36 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE / Kicked out from citrix while on call / restart citrix |
| Alojado, Geoven | 01/05/2026 | 9:46 AM | 9:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Beluso, Jhenice | 01/05/2026 | 9:20 AM | 9:32 AM | Citrix Issue - Sitewide Downtime | Citrix freeze and Citrix disconnected while on Call |
| Acejo, Aljune Mike | 01/05/2026 | 9:28 AM | 9:31 AM | Citrix Issue - Sitewide Downtime | Citrix freeze and citrix disconnected while on Call |
| Catalan, Jowelyn | 01/05/2026 | 9:37 AM | 9:38 AM | Citrix Issue - Sitewide Downtime | PDA ERROR/CONTACT NOT DISCONNECTED |
| Hiloma, Ronalie | 01/05/2026 | 3:11 AM | 3:14 AM | No Audio - PDA/ other tools still functional | no audio and citrix frozed |
| Arellano, Rose Anne | 12/29/2025 | 5:48 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Valencia, Nieza Joy | 01/05/2026 | 9:49 AM | 9:52 AM | Citrix Issue - Sitewide Downtime | PDA ERROR |
| Rance, Clem | 01/05/2026 | 9:20 AM | 9:34 AM | Citrix Issue - Sitewide Downtime | System Freeze | Kicked out from Citrix | Cx Disconnected Due To System Issue | On Site Issue. |
| Aniero, Mark Anthony | 01/05/2026 | 9:25 AM | 9:33 AM | Citrix Issue - Sitewide Downtime | Citrix Froze while on call | Call got disconnected | Citrix got disconnected | Hard Reset |
| Olisco, Francis John | 01/05/2026 | 9:27 AM | 9:33 AM | Citrix Issue - Sitewide Downtime | Sitewide Citrix Froze and Citrix Disconnected | Need to set up all tools again |
| Arcano, Anjenette | 01/05/2026 | 9:34 AM | 9:37 AM | Citrix Issue - Sitewide Downtime | CITRIX froze/PDA error |
| Jimenez, Jenefer | 01/05/2026 | 9:28 AM | 9:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:28 AM - 9:40 AM Issue Type: Citrix froze, citrix got disconnected and cant hear cx, consecutive system issues, hard reset Account Number: 1498638059976546229 Pod Number/Letter: 24-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK / TL John |
| Aluad, Rose Ann | 01/05/2026 | 8:59 AM | 9:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call |
| Alegria, Princess Sharah Jade | 01/05/2026 | 3:43 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE / Kicked out from citrix while on call / restart citrix |
| Doroteo, Jargelyn | 01/05/2026 | 9:31 AM | 9:32 AM | Citrix Issue - Sitewide Downtime | PDA and Citrix disconnected |
| Mercado, Rozeth | 01/06/2026 | 1:58 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Magallanes, Dylan Matthew | 01/05/2026 | 9:32 AM | 9:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/5/2026- Start Time End Time: 9:32:57 AM-9:40:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted entire pc again and tools Account Number: none Pod Number/Letter: 21-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Mayo, Emie Rose | 01/05/2026 | 9:26 AM | 9:40 AM | Citrix Issue - Sitewide Downtime | When I was about to go on ready, the citrix froze and got kicked of citrix again. |
| Aluad, Rose Ann | 01/05/2026 | 9:21 AM | 9:34 AM | Citrix Issue - Sitewide Downtime | Citrix disconnected |
| Hiloma, Ronalie | 01/05/2026 | 4:22 AM | 4:35 AM | Citrix Latency - Change Citrix Server | latency / restart citrix multi times |
| Varcas, Shennar | 01/05/2026 | 4:25 AM | 4:26 AM | Citrix Latency - Change Citrix Server | Changes Citrix due latency |
| Oloroso, Mark Bryan | 01/05/2026 | 9:37 AM | 9:42 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED |
| Barrera, Bonnie Andrew | 01/05/2026 | 9:01 AM | 9:06 AM | Citrix Issue - Sitewide Downtime | Citrix freeze and Avaya disconnected. |
| Tulale, Mae Con | 01/05/2026 | 9:25 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 8:58 AM | 9:39 AM Issue Type: Citrix froze then kicked out//call not disconnected but No Audio//have to restart. 2 consecutive system, all of us got sysdown during this time Account Number: 5330806923242950192 Pod Number/Letter: 20-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zapico, Rosario | 01/05/2026 | 5:48 AM | 6:04 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Morado, Mark | 01/05/2026 | 8:13 AM | 3:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED |
| Degala, Jeanette | 01/05/2026 | 9:21 AM | 9:39 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED |
| Mayo, Emie Rose | 01/05/2026 | 9:07 AM | 9:20 AM | Citrix Issue - Sitewide Downtime | Citrix disconnected while on call/ Kicked out of citrix and needed to restart |
| Delos Santos, Hubert Clifford | 01/05/2026 | 8:59 AM | 9:10 AM | Citrix Issue - Sitewide Downtime | Site Wide issue |
| Tulale, Mae Con | 01/05/2026 | 9:25 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 9:25 - 9:42 Issue Type: Citrix froze then kicked out//call not disconnected but No Audio/ consecutive system issues Account Number: 2048391524137313384 Pod Number/Letter: 25 G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK / TL John |
| Morado, Mark | 01/05/2026 | 9:03 PM | 9:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED |
| Aurelio, Jen Rose | 01/05/2026 | 5:38 AM | 5:39 AM | Citrix Latency - Change Citrix Server | Assist tm to restart PDA. Advised tm to stamp on ready right away. |
| Espejo, Renalyn | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix Issue - Sitewide Downtime | Site wide issue |
| Villanueva, Harold | 01/05/2026 | 9:21 AM | 9:27 AM | Avaya Issue - Freeze | Citrix froze/call not disconnected |
| Morado, Mark | 01/05/2026 | 9:21 AM | 9:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED |
| Saquita, Jashsen Mea | 01/05/2026 | 4:18 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR | restart PDA |
| Degoma, Rachel | 01/05/2026 | 9:21 AM | 9:26 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED |
| Duno, Edgar Louise | 01/05/2026 | 8:59 AM | 9:07 AM | Citrix Issue - Sitewide Downtime | sitewide system down |
| Labrador, Rachel | 01/05/2026 | 8:50 AM | 9:05 AM | Citrix Issue - Sitewide Downtime | CITRIX DISCONNECTED |
| Pantaleon, Laurence | 01/05/2026 | 8:59 AM | 9:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/kicked out while on call/ was able to get in again/ restart PDA/ restarted avaya (freeze) |
| Ortiz, Arian Mae | 01/05/2026 | 5:43 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix while on lunch/Need to restart Citrix |
| Olmo, Lei Franzie Aira | 01/05/2026 | 9:19 AM | 9:31 AM | Citrix Issue - Sitewide Downtime | Citrix froze/call disconnected |
| Ebuna, Ckim Wesley | 01/05/2026 | 2:48 AM | 3:15 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Pantaleon, Laurence | 01/05/2026 | 9:21 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/ restart PDA/ signe out avaya (freeze) |
| Barrera, Bonnie Andrew | 01/05/2026 | 9:30 AM | 9:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Avaya disconnected |
| Ebuna, Ckim Wesley | 01/05/2026 | 5:38 AM | 5:48 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Olmo, Lei Franzie Aira | 01/05/2026 | 9:03 AM | 9:19 AM | Citrix Issue - Sitewide Downtime | Citrix froze/call not disconnected |
| Hermosisima, Zacharie James | 01/05/2026 | 8:59 AM | 9:11 AM | Citrix Issue - Sitewide Downtime | Site Wide sysdown |
| Brillantes, Angel Mae | 01/05/2026 | 6:09 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and kick out while on call// need to restart the Citrix |
| Tariao, John David | 01/05/2026 | 5:40 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Vegafria, Manny Mark | 01/05/2026 | 9:44 AM | 9:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc but cs not dc |
| Billones, King Jether | 01/05/2026 | 5:40 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kickout after lunch / Citrix Restart |
| Rizon, Lotis | 01/05/2026 | 6:29 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Delos Santos, Hubert Clifford | 01/05/2026 | 9:21 AM | 9:30 AM | Citrix Issue - Sitewide Downtime | Site wide system down Citrix logout PDA/Denali error |
| Anisco, Jannah Gift | 01/05/2026 | 2:15 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Salgado, Janelle Marie | 01/05/2026 | 7:11 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout / Citrix Restart |
| Anisco, Jannah Gift | 01/05/2026 | 5:39 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Taylor, Joeline | 01/05/2026 | 7:24 AM | 7:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR |
| Alegria, Princess Sharah Jade | 01/05/2026 | 7:43 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX FROZE || PDA ERROR WHILE ON BREAK |
| Dela Cruz, Kyle Christian | 01/05/2026 | 5:45 AM | 6:01 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Florentino, Randy | 01/05/2026 | 7:46 AM | 7:50 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Deita, Kimberly | 01/05/2026 | 5:50 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Restart citrix |
| Palomo, John Paul | 01/05/2026 | 9:23 AM | 9:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/5/2026 Start Time End Time: 9:23 AM - 9:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix. I have to restart and setup my tools again. Account Number: 5630940878000812826 Pod Number/Letter: 19/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Varcas, Shennar | 01/05/2026 | 7:44 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on BREAK |
| Marcos, Lyka Joy | 01/05/2026 | 9:06 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix out while on a call . |
| Marcos, Lyka Joy | 01/05/2026 | 9:27 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix out while on a call . |
| Galisim, Lovely Nicole | 01/05/2026 | 8:59 AM | 9:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix - restart |
| Galisim, Lovely Nicole | 01/05/2026 | 9:21 AM | 9:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Billones, Mark | 01/05/2026 | 7:33 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnect |
| Billones, Mark | 01/05/2026 | 9:28 AM | 9:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze and Disconnect |
| Valencia, Paulyn Rose | 01/06/2026 | 5:44 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected, PDA Error |
| Condino, Melissa | 01/06/2026 | 6:02 AM | 6:05 AM | Citrix Issue - Sitewide Downtime | Citrix is one side of pc only and got kicked out| repull up all tools again |
| Cabugao, Peter Kent | 01/06/2026 | 6:00 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Moved from 2nd floor to 3rd floor no vacant station Ticket: IMS0830555 |
| Alayon, Joeven | 01/06/2026 | 6:00 AM | 6:10 AM | Avaya Issue - Freeze | Avaya issue and Citrix issue |
| Baguioro, Chybelle | 01/06/2026 | 6:08 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR TRANSFERRED TO 3RD |
| Cabugao, Peter Kent | 01/06/2026 | 6:46 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Degala, Kent Lemuel | 01/06/2026 | 6:05 AM | 6:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR TRANSFERRED TO 3RD, had to xfer to multiple stations because avaya is not working |
| Tupaz, Krisha Faye | 01/06/2026 | 8:02 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on avail. |
| Azarcon, Renalyn | 01/06/2026 | 7:28 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix when about to ready |
| Dumali, Marjorie | 01/06/2026 | 7:51 AM | 7:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Audio loss and call got disconnected |
| Dumali, Marjorie | 01/06/2026 | 7:53 AM | 7:54 AM | No Audio - PDA/ other tools still functional | Audio loss and call got disconnected |
| Ciudad, Jerebel | 01/06/2026 | 8:20 AM | 8:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali |
| Sta Romana, Jett | 01/06/2026 | 8:22 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected, PDA Error |
| Sta Romana, Jett | 01/06/2026 | 8:22 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call disconnected | Kicked out from Citrix |
| Valencia, Paulyn Rose | 01/06/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected, PDA Error |
| Valencia, Paulyn Rose | 01/06/2026 | 8:58 AM | 9:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break, PDA Error |
| Sanchez, Mary Zhaineth | 01/06/2026 | 8:45 AM | 8:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and disconnected, PDA Error |
| Tacud, Claira Mae | 01/06/2026 | 9:11 AM | 9:15 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix chat disconnected |
| Sanchez, Mary Zhaineth | 01/06/2026 | 8:59 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected, |
| Opina, Angelica | 01/06/2026 | 9:00 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out and nedd to re-pull up tools |
| Alcazaren, Marivie | 01/06/2026 | 8:59 AM | 9:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected need to transfer from 3rd to 2nd floor |
| Tupaz, Krisha Faye | 01/06/2026 | 8:59 AM | 9:16 AM | Citrix Issue - Sitewide Downtime | Citrix Froze while on chat. mass sysdown |
| Degala, Kent Lemuel | 01/06/2026 | 9:10 AM | 9:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on break. |
| Sanchez, Mary Zhaineth | 01/06/2026 | 9:24 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / contact disconnected |
| Ponce, Renz Kirby | 01/06/2026 | 4:02 PM | 4:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Issue / PDA browser not opening |
| Lopez, Jocelyn | 01/05/2026 | 1:56 PM | 2:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: VPN disconnected while on call / PDA Error |
| Ponce, Renz Kirby | 01/06/2026 | 4:57 PM | 5:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze| Denali error while on ready. |
| Ibanez, Anacel | 01/06/2026 | 5:02 PM | 5:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: PDA error/VPN disconnect need to restart avaya |
| Conlu, Ma Josefa | 01/06/2026 | 5:03 PM | 5:04 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: coach allie |
| Buaron, Jera | 01/06/2026 | 5:23 PM | 5:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: coach allie |
| Antioquia, Leah Mae | 01/06/2026 | 4:16 PM | 4:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Jemart | 01/06/2026 | 5:49 PM | 5:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Gamuzaran, Jhodeth-Ann | 01/06/2026 | 4:00 PM | 4:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. can't login back to avaya. need to restart avaya |
| Pamunag, Jazzen Roi | 01/06/2026 | 5:00 PM | 5:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected. When I try to pull it up it disconnects me so I had to restart and setup agai |
| Trinidad, Angelika | 01/06/2026 | 5:10 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Dorado, Ricardo Jesus III | 01/06/2026 | 6:45 PM | 6:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/06/2026 | 6:42 PM | 6:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanong, Kelly | 01/06/2026 | 5:00 PM | 5:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Tanong, Kelly | 01/06/2026 | 5:00 PM | 5:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Amoguez, Apple Jane | 01/05/2026 | 11:44 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Alsagon, Loriely Anne | 01/06/2026 | 7:52 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Vili, Annie Grace | 01/06/2026 | 6:43 PM | 6:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to receive the case after selecting “Deliver Next”; suggested restarting the PC. |
| Degala Jr, Darwin | 01/06/2026 | 7:55 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray Carl Robles (CW) |
| Alsagon, Loriely Anne | 01/05/2026 | 7:52 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Degala Jr, Darwin | 01/05/2026 | 7:55 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray Carl Robles (CW) |
| Alsagon, Loriely Anne | 01/05/2026 | 11:53 PM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray Carl Robles (CW) |
| Degala Jr, Darwin | 01/05/2026 | 11:50 PM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray Carl Robles (CW) |
| Borres, Jonna Jean | 01/06/2026 | 7:15 PM | 7:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/06/2026 | 7:15 PM | 7:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diamonon, Fons Fernando | 01/06/2026 | 5:08 PM | 5:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze Contacts Disconnected while on call. Call no audio. Delivered ghost spiel and endorsed for a call back. Restarted PDA |
| Detanoy, Anne Nicole | 01/06/2026 | 7:35 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 01/06/2026 | 5:29 PM | 5:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: disconnect VPN / quit avaya / frozen/ having issue to re pull up avaya/ re sign in |
| Diama, Joana Marie | 01/06/2026 | 7:08 PM | 7:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix disconnected after returning from Break. Cannot sign in to Citrix without restarting all tools. Was able to sign in to Citrix, VPN and Avaya, then stamped to ready while setting up all tools. |
| Antioquia, Leah Mae | 01/06/2026 | 7:34 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/06/2026 | 7:48 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/06/2026 | 7:51 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Upod, Nina Marie | 01/06/2026 | 7:51 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, pda error. |
| Cawaling, Jeneron | 01/06/2026 | 7:40 PM | 7:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to change stamp in PDA. |
| Batilaran, Frenzy Earl Sydney | 01/06/2026 | 7:30 PM | 7:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali Error after lunch/Can't open PDA/Denali |
| Delfin, Precious Eleanor | 01/06/2026 | 7:55 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call - contact not disconnected/ kicked out to citrix Had to restart VPN/ need to pull up avaya again |
| Degoma, Rachel | 01/06/2026 | 7:54 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 01/02/2026 | 1:22 AM | 1:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / PDA Error |
| Quirino, Rio Mae | 01/06/2026 | 7:55 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balberona, Ryah Mae | 01/06/2026 | 7:42 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix| need to restart and pull up tools again |
| Degoma, Rachel | 01/06/2026 | 7:54 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Cx still on the line during system issues | Had to reset VPN, AVAYA, and PDA | Had to leave notes on the account, track, and request for call back |
| Gregorio, Jester | 01/06/2026 | 8:05 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected/ had to restart PDA, VPN and Avaya |
| Acevedo, Maria Therese Anne | 01/06/2026 | 7:48 PM | 7:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: citrix disconnected while on lunch _ reported to WF mollie and was advised to set up. Re-pull up all tools. |
| Cahilig, Raven Roe | 01/06/2026 | 7:57 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Lizada, Bea | 01/06/2026 | 7:54 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch | VPN Disconnected (reconnected) | Had to restart PDA, AVAYA and VPN | Takes a while before the Avaya pulled up. | Needs to set up tools again. |
| Candoleta, Janine Pearl | 01/06/2026 | 8:14 PM | 8:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected, avaya issue, repull up all tools after lunch |
| Capawan, Jherico | 01/06/2026 | 7:52 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Trinidad, Angelika | 01/06/2026 | 8:09 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | repull up all the tools / can't log in back to citrix |
| Lagumbay, Daniela Marie | 01/06/2026 | 4:00 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to pull up Avaya |
| Zulieta, Vanessa | 01/06/2026 | 8:01 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dicon, Reymelyn Grace | 01/06/2026 | 7:48 PM | 7:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Bayhon, Katrina | 01/06/2026 | 4:00 PM | 4:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on waiting to stamp ready. PDA error. Had a hard time to repull up my Avaya. |
| Futotana, Abegaell | 01/06/2026 | 4:09 PM | 4:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on ready, PDA error and Avaya disconnected. Had to restart PDA and Avaya. |
| Legaspi, Amiel Dave | 01/06/2026 | 8:34 PM | 8:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Alojado, Geoven | 01/05/2026 | 5:49 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Torres, Maycel | 01/06/2026 | 4:02 PM | 4:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze |
| De Jose, Jan Cedrex | 01/06/2026 | 8:00 PM | 8:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Futotana, Abegaell | 01/06/2026 | 4:25 PM | 4:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on ready, PDA error and Avaya disconnected. Had to restart PDA and Avaya. |
| Trinidad, Angelika | 01/06/2026 | 5:10 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Repull up avaya takes time to load |
| Villarosa, Gerry | 01/06/2026 | 5:34 PM | 5:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call not disconnected | Endorsed for callback | Restart VPN, Avaya and repull up all my tools. |
| Basas, Kirk Michael | 01/05/2026 | 5:53 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to let open a citrix (AZURE) to manually pull up the account on sparks. Then sent out an email for rebuild PDA once it was been rebuild let the tm stamp on lunch. |
| Declaro, Lalyn | 01/06/2026 | 6:08 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then suddenly disconnected/ need to repull up Citrix and Avaya |
| Batilaran, Frenzy Earl Sydney | 01/06/2026 | 7:30 PM | 7:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali Error after lunch/Can't open PDA/Denali |
| Bascos, Kyle | 01/06/2026 | 7:40 PM | 7:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch. |
| Mateo, Mary Claresse | 01/06/2026 | 7:30 PM | 7:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected and Denali error after lunch break. |
| Andrade, Tresha | 01/06/2026 | 7:45 PM | 7:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected and Denali error after lunch break. |
| Gonzales, Jovelyn | 01/06/2026 | 8:39 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Torres, Maycel | 01/06/2026 | 8:05 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked Out Of Citrix |
| Quicoy, Febelyn | 01/06/2026 | 8:45 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Besa, Josh Rainer | 01/06/2026 | 8:09 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | While on lunch Citrix error |
| Bayhon, Katrina | 01/06/2026 | 8:00 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. PDA error. Cx's concern already endorsed for callback. |
| Cuare, Rey John | 01/06/2026 | 8:31 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Pinalba, Reybe | 01/06/2026 | 7:43 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up tools and Avaya /Endorsed for Callback |
| Oquendo, Romel John | 01/06/2026 | 7:50 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected during lunch. PDA error. Had to restart vpn and avaya. |
| Trinidad, Gio Enrico | 01/06/2026 | 7:51 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error after lunch break. |
| Lagumbay, Daniela Marie | 01/06/2026 | 7:56 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA went on error after lunch |
| Diocena, Karl Vincent | 01/06/2026 | 8:38 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on avail, the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Jalocon, Marites | 01/06/2026 | 8:31 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on call, call not disconnected,||restarted citrix, avaya, denali and re pull up tools |
| Sobredo, Mark Bryan | 01/06/2026 | 8:45 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze Contacts Disconnected while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Rubio, Mary Ann | 01/06/2026 | 8:48 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Dimo, Charisse | 01/06/2026 | 8:49 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While assisting the CX, citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Navarra, Danelyn | 01/06/2026 | 8:58 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & citrix disconnected while on call & no audio afterwards & did ghost spiel. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Dumigpi, Althea | 01/06/2026 | 1:00 AM | 1:30 AM | Citrix Latency - Change Citrix Server | Resolved |
| Borlado, Lady Mae | 01/06/2026 | 12:39 AM | 12:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Gamuzaran, Jhodeth-Ann | 01/06/2026 | 8:08 PM | 8:16 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Candoleta, Janine Pearl | 01/06/2026 | 8:14 PM | 8:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dumigpi, Althea | 01/06/2026 | 5:26 PM | 5:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Ibanez, Daniell | 01/06/2026 | 8:40 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while filing a case and got kicked out had to re pull up tools and start again |
| Borlado, Lady Mae | 01/06/2026 | 7:27 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Buaron, Jera | 01/06/2026 | 9:21 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Salvador, KC | 01/06/2026 | 7:54 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Oquendo, Jemart | 01/06/2026 | 9:07 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ON CALL // CALL GOT DISCONNECTED | ALREADY ON THE END RESOLUTION ACCEPTANCE WHEN CALL GOT DISCONNECTED | NEED TO PUT NOTES ON THE ACCOUNTS | RESTART VPN AND PDA |
| Briones, Lorrie Miles | 01/05/2026 | 7:36 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Degoma, Rachel | 01/06/2026 | 8:47 PM | 9:09 PM | Citrix Latency - Change Citrix Server | Severe latency during call | Permission to logout after call | Had to sign out of Citrix and log in twice due to latency | Had to change Citrix Server and sign in again | Had to reset VPN, Avaya, and PDA | Had to setup tools |
| Bautista, Demmeth | 01/06/2026 | 8:50 PM | 9:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out by Citrix while on break. PDA error |
| Dumigpi, Althea | 01/06/2026 | 9:28 PM | 9:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze; manually disconnect VPN to prevent accepting calls while screen still freezes; Avaya issue, need to restart Avaya and login again |
| Bacas, Maxine Rose | 01/06/2026 | 7:35 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Alsagon, Loriely Anne | 01/06/2026 | 7:43 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Cervanez, Pearly Jean | 01/06/2026 | 7:36 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Hiasa, Angel | 01/06/2026 | 7:00 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya dc, PDA error Issue: Citrix freeze and not loading |
| Cortes, Jd Grace | 01/06/2026 | 7:48 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Cordovero, Jinky | 01/06/2026 | 7:48 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit|| disconnected |
| Iguis, Jessa | 01/06/2026 | 8:03 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze , PDA is not responding |
| Falco, Via | 01/06/2026 | 8:33 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/VPN disconnected while working a case - Denali Error |
| Bantigue, Jonna Mae | 01/06/2026 | 7:37 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze and disconnected twice Issue: need to pull up citrix twice and set up again. takes time to pull up avaya |
| Sion, Noel James | 01/06/2026 | 7:46 PM | 8:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | While on lunch Citrix error |
| Villarosa, Gerry | 01/06/2026 | 9:34 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out | Call not disconnected | Endorsed for callback | Restart VPN, AVAYA and repull up my tools. |
| Arbis, Klarenz | 01/06/2026 | 7:48 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze and avaya dc Issue: Citrix freeze while on call |
| Conlu, Ma Josefa | 01/06/2026 | 9:00 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Artates, Micha Ella | 01/06/2026 | 7:40 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Cailin, Sharmaine Joy | 01/06/2026 | 10:00 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Issue - can't sign in |
| Detorio, Mc Varry | 01/06/2026 | 7:38 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Ofalla, Louis Kenneth | 01/06/2026 | 7:47 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze and PDA disconnected Issue: Avaya disconnected |
| Ofialda, Jamael | 01/06/2026 | 10:00 PM | 10:10 PM | Avaya Issue - Freeze | Avaya Issue - unable to go on ready on time due teams and pda latency |
| Birog, Sam Ryan Louise | 01/06/2026 | 7:49 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze and disconnected Issue: Loading and freeze |
| Bajande, Jemima | 01/03/2026 | 8:26 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Tarucan, Joede-an | 01/03/2026 | 9:07 AM | 9:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Chu, Kenny Lloyd | 01/03/2026 | 9:44 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Aravejo, Shelomith | 01/06/2026 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Reported to: WF Allen |
| Bueno, Patricia Nicole | 01/06/2026 | 10:07 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Baler, Nathaniel Victor | 01/06/2026 | 10:35 PM | 10:40 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out during lunch |
| Solis, Mary Louise | 01/06/2026 | 10:17 PM | 10:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM got kicked out from citrix. had to restart and pull up tools again. |
| Deocampo, Kelvin James | 01/02/2026 | 6:58 PM | 7:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze got kickout need to restart and re pull up the account |
| Ebacuado, Khaleen Kaye | 01/06/2026 | 10:33 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/06/2026 | 10:56 PM | 11:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Durana, Alysa Charamae | 01/06/2026 | 10:32 PM | 10:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Bordan, Rielyn Mae | 01/05/2026 | 10:50 PM | 10:55 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR WHILE ON CALL |
| Dy, Aaron Matthew | 01/06/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | TM was not able to log in on time due to citrix latency and apllication were taking too long to load. Changed citrix server. |
| Bordan, Rielyn Mae | 01/06/2026 | 10:26 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | I transfer station, SPARK now responding and pull up citrix and tools |
| Zapico, Rosario | 01/06/2026 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Aguilar, Leanne Kaye | 01/06/2026 | 10:53 PM | 11:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Andrade, Yvonie | 01/06/2026 | 8:55 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on chat, it took minutes before the error for citrix showed up and have to quit citrix and pull it up again. It also took time as I had to restart citrix and login back to avaya, stamp on ready after pulling up PDA. |
| Guevara, Prince Carl | 01/06/2026 | 7:50 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Avaya logout and Citrix freeze Issue: Took time to pull up Avaya |
| Diamonon, Fons Fernando | 01/06/2026 | 9:08 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix kick out Contacts Disconnected while on call. Call no audio. Delivered ghost spiel and endorsed for a call back. Needed to restart citrix and all tools |
| Duatin, Marbee Darryl | 01/06/2026 | 9:31 PM | 9:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation:kicked out of citrix, cx still on the line, was able still to assist before the avaya turned server unreachable, having issues to pull up citrix, need to restart twice before it let me in, having issue to pull up avaya due its frozen, need to quit and open once more, repull up tools |
| De Juan, Ivan Raphael | 01/06/2026 | 11:25 PM | 11:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN got disconnected and denali went on error . |
| Conlu, Ma Josefa | 01/06/2026 | 9:00 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Dellava, Angelica Mae | 01/05/2026 | 4:15 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, need to restart everything |
| Oliveros, Christine | 01/05/2026 | 4:30 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call / ghost spiel |
| Billones, Mark | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Baure, Nika Jeane | 01/05/2026 | 5:14 AM | 5:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix log out, denali error after break |
| Awayan, Andrea | 01/06/2026 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bermudes, James | 01/06/2026 | 7:46 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balona, Shela | 01/05/2026 | 8:59 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call |
| Celino, Ar Brian | 01/05/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and need to pull up tools including Avaya. |
| Sanguillosa, Rhea | 01/06/2026 | 8:18 PM | 8:25 PM | Avaya Issue - Freeze | N/A |
| Balona, Shela | 01/05/2026 | 9:21 AM | 9:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call |
| Espolong, Kim Robert | 01/06/2026 | 11:40 PM | 11:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Villas, Neca | 01/05/2026 | 5:51 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. Need to pull up tools Again. The Avaya was loading so I need to take time to wait until to show up. |
| Sanguillosa, Rhea | 01/06/2026 | 8:18 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Burbano, Maita | 01/05/2026 | 8:59 AM | 9:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Salas, Ma Joyce | 01/06/2026 | 8:10 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/06/2026 | 8:16 PM | 8:30 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Hierro, Alnie Glaze | 01/05/2026 | 8:58 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Ordines, Kent Lester | 01/06/2026 | 8:20 PM | 8:30 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Escalada, Johann Mikhail | 01/05/2026 | 7:50 AM | 8:00 AM | Avaya Issue - Freeze | Citrix kick out and avaya disc. Restarted everything. |
| Hierro, Alnie Glaze | 01/05/2026 | 9:21 AM | 9:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Empino, Gene Reynald | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Ambay, Anne Nicole | 01/06/2026 | 10:13 PM | 10:24 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Oliveros, Christine | 01/05/2026 | 7:50 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call / ghost spiel |
| Florentino, Randy | 01/06/2026 | 11:43 PM | 11:50 PM | Avaya Issue - Freeze | Avaya issue. Citrix froze but it also gets back and the customer no longer respond. Delivered ghost spiel. Another call entered but also no response from the CX. When restarting avaya, the citrix also got disconnected. |
| Dayalo, Czarina Joy | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Yamson, Jhon Richard | 01/05/2026 | 7:46 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out,call not disconnected/ CX not responding. |
| Dayalo, Czarina Joy | 01/05/2026 | 9:21 AM | 9:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Yamson, Jhon Richard | 01/05/2026 | 3:57 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out,call not disconnected/ CX not responding. |
| Acevedo, Maria Therese Anne | 01/06/2026 | 11:30 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | VALID - while on call _ citrix froze and was kicked out. relogin to citrix and tools and contact disconnected. Re-pull up all tools. |
| Tecson, Cathy | 01/06/2026 | 11:50 PM | 11:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; kicked out of citrix |
| Patricio, Aikie | 01/05/2026 | 9:42 AM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Citric kicked out while engage in a call| having latency while pulling up tools | |
| Dela Cruz, Rozhien | 01/06/2026 | 11:35 PM | 11:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Besa, Mary Jane | 01/06/2026 | 8:26 PM | 8:40 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zubiaga, Trimuel | 01/06/2026 | 8:37 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Aikie | 01/05/2026 | 9:21 AM | 9:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric kicked out while engage in a call| having latency while pulling up tools | |
| Barrera, Jose Marco | 01/06/2026 | 8:20 PM | 8:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cordovero, Jinky | 01/06/2026 | 11:50 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | citrix disconnected while on break |
| Mayuga, Chezka Kate | 01/06/2026 | 8:43 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Aikie | 01/05/2026 | 9:00 AM | 9:12 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citric kicked out after one on one coaching | having latency while pulling up tools | |
| Frio, Denziel Marie | 01/05/2026 | 9:21 AM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 9:21 AM and kicked out from citrix after call disconnected due to system issue. Need to restart citrix and pull up tools |
| Ibanez, Anacel | 01/06/2026 | 9:03 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lopez, Jocelyn | 01/06/2026 | 8:48 PM | 9:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Frio, Denziel Marie | 01/05/2026 | 8:59 AM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 8:59 AM and kicked out from citrix after call disconnected due to system issue. Need to restart citrix and pull up tools |
| Dellava, Angelica Mae | 01/05/2026 | 8:06 AM | 8:10 AM | Avaya Issue - Freeze | PDA Error, Avaya Offline |
| Mayuga, Chezka Kate | 12/30/2025 | 8:59 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cobrado, Ma Cyrine | 01/05/2026 | 9:49 AM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engaged in a call, No audio contact disconnected Citrix disconnected |
| Murillo, Vanessa | 01/06/2026 | 11:44 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Francisco, Nikka Patricia | 01/05/2026 | 8:14 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Cx got disconnected |
| Bermudes, James | 01/06/2026 | 11:53 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Awayan, Andrea | 01/06/2026 | 11:51 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rizon, Lotis | 01/05/2026 | 9:48 PM | 9:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engaged in a call. |
| Isada, Ayessa | 01/05/2026 | 8:11 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard reset, Citrix & PDA disconnected while on call but cx no longer on the line. Need to start over. |
| Besa, Mary Jane | 01/06/2026 | 11:56 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rizon, Lotis | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Connection was lost while assisting cx. Citrix froze |
| Galisim, Lovely Nicole | 01/06/2026 | 11:30 PM | 11:35 PM | Citrix Latency - Change Citrix Server | TM was not able to log in on time due citrix latency and application were taking too long to load. Changed citrix server. |
| Ongkingco, Kim Verly | 01/05/2026 | 9:51 AM | 9:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call (ended the call successfully ) |
| Espinosa Jr, Mervin | 01/05/2026 | 5:36 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch including VPN and AVAYA. Ticket number: IMS0830253 |
| Bautista, Demmeth | 01/06/2026 | 4:40 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Busia, John Paul | 01/05/2026 | 9:31 AM | 9:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call (end the call successfully ) |
| Francisco, Nikka Patricia | 01/05/2026 | 8:26 AM | 8:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error after the call |
| Federiso, Maria Angela | 01/06/2026 | 11:12 PM | 11:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer of station // Restart Citrix // Restart Avaya |
| Devera, Chris Bob Jasper | 01/05/2026 | 7:04 AM | 7:18 AM | Avaya Issue - Freeze | Teammate's AVAYA freeze and had an audio issue. The teammate had to repull up AVAYA which took too long to sign up. Affected account: *1569156987067031730 |
| Degoma, Renz | 01/06/2026 | 4:54 PM | 5:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Suderio, Marco Pablo | 01/05/2026 | 8:35 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out / While on call |
| Tolentino, Realyn | 01/06/2026 | 11:40 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error and Avaya error Call got disconnected |
| Francisco, April Rose | 01/06/2026 | 12:06 AM | 12:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA on loading after encountered system issue. |
| Caldea, Anne Emirald | 01/06/2026 | 7:42 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Celino, Ar Brian | 01/05/2026 | 8:58 AM | 9:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and need to pull up tools including Avaya. |
| Antioquia, Leah Mae | 01/06/2026 | 10:36 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dy, Aaron Matthew | 01/06/2026 | 12:13 AM | 12:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Rapista, Sarah Jane | 01/06/2026 | 11:38 PM | 11:42 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Magluyan, Grace Alondra Joy | 01/05/2026 | 5:43 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN and AVAYA was disconnected while on lunch. PDA went into error as well. Ticket number: IMS0830253 |
| Benitez, Dan Bryan | 01/06/2026 | 7:44 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Quirino, Rio Mae | 01/06/2026 | 11:56 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Degoma, Rachel | 01/06/2026 | 11:56 PM | 12:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nobleza, Ronelyn | 01/06/2026 | 11:47 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/06/2026 | 12:17 PM | 12:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cabuslay, Ma Richelle | 01/06/2026 | 7:41 PM | 7:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Sanchez, Queenie Joy | 01/05/2026 | 8:59 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while engage in a call. |
| Suderio, Marco Pablo | 01/05/2026 | 9:06 AM | 9:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kick-out / While on call / PDA Error |
| Alkonga, Abigail | 01/06/2026 | 7:39 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Borlado, Lady Mae | 01/06/2026 | 11:30 PM | 11:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Cadorna, Diomelyn Jane | 01/06/2026 | 11:50 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/06/2026 | 11:35 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dapilaga, Thea Faith | 01/06/2026 | 11:35 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Recorded |
| Escalada, Johann Mikhail | 01/05/2026 | 8:58 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout and avaya disc. Restarted everything. |
| Baldisimo, Krishna Joy | 01/06/2026 | 7:42 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Llorente, Mel Rose | 01/05/2026 | 8:59 AM | 9:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected| Avaya took a long time to pull up |
| Ordines, Kent Lester | 01/06/2026 | 12:05 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Besana, Gene Ruel | 01/06/2026 | 9:53 PM | 10:05 PM | Citrix Latency - Change Citrix Server | NA |
| Barrera, Jose Marco | 01/06/2026 | 11:57 PM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besana, Gene Ruel | 01/06/2026 | 8:46 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Delfin, Wenjiel | 01/06/2026 | 8:48 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Billanes, Axcelle Mar | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Connection lost while assisting cx| Kicked out on Citrix | Denali error |
| Briones, Andrea Mean | 01/05/2026 | 8:54 AM | 9:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout and avaya disc. Restarted everything. |
| Ang, Princess | 01/06/2026 | 9:01 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Cawaling, Jeneron | 01/06/2026 | 12:23 AM | 12:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to change stamp in PDA. |
| Ongkingco, Kim Verly | 01/05/2026 | 9:09 AM | 9:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Connection lost while assisting cx| Kicked out on Citrix | Denali error |
| Federiso, Maria Angela | 01/06/2026 | 12:19 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Connection Lost |
| Francisco, Nikka Patricia | 01/05/2026 | 8:58 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kick out need to do hard reset |
| Cabuslay, Ma Richelle | 01/06/2026 | 11:42 PM | 11:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Benitez, Dan Bryan | 01/06/2026 | 11:42 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the teammate until he/she goes on ready |
| Pamati-an, John Lester | 01/05/2026 | 8:58 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA disconnected while on call but cx no longer on the phone. |
| Tupaz, Alain Ray | 01/05/2026 | 8:59 AM | 9:27 AM | Citrix Issue - Sitewide Downtime | Citric kicked out. Unable to relaunched PDA and citrix right away. |
| Benid, Rose Anne | 01/05/2026 | 3:31 AM | 3:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Benid, Rose Anne | 01/05/2026 | 8:58 AM | 9:09 AM | Citrix Issue - Sitewide Downtime | Citric kicked out. Unable to relaunched PDA and citrix right away. |
| Alkonga, Abigail | 01/06/2026 | 11:40 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Celeste, Airene Mae | 01/06/2026 | 11:08 PM | 11:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/call disconnected |
| Cartujano, Ace Joseph | 01/06/2026 | 7:40 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Cobrado, Ma Cyrine | 01/05/2026 | 8:59 AM | 9:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error | Citrix Froze | Contact disconnected | Citrix disconnected |
| Declaro, Lalyn | 01/06/2026 | 10:10 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break then break time continued running and Citrix suddenly disconnected/ need to repull up Citrix and Avaya |
| Mateo, Mary Claresse | 01/06/2026 | 10:50 PM | 11:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Gregorio, Jester | 01/06/2026 | 11:56 PM | 11:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Batilaran, Frenzy Earl Sydney | 01/06/2026 | 11:03 PM | 11:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Server unreachable. Call disconnected due to system issue. I was explaining to him the transactions he compiled inquired and sent through the docs viewer. Turns out that those transactions were just instant transfers wherein we upfront the money to the seller and charge his bank days later. I think he got confused on why he was charged on later days and what was it for. As I was explaining to him the transactions one-by-one, the call was cut off due to system issue. |
| Trinidad, Angelika | 01/06/2026 | 11:34 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | : VPN Disconnected // repull up avaya |
| Iguis, Jessa | 01/06/2026 | 12:48 AM | 12:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Trinidad, Gio Enrico | 01/06/2026 | 11:38 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. PDA error. Cx's concern already endorsed for callback. |
| Benid, Rose Anne | 01/05/2026 | 9:21 AM | 9:28 AM | Avaya Issue - Freeze | Citrix froze while on ready |
| Besa, Josh Rainer | 01/06/2026 | 11:33 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Server unreachable. call did not disconnect was about to transfer Cx to unauth however, encoutered sysdown while writing notes on their account. Repull up VPN and Avaya. |
| Benid, Rose Anne | 01/05/2026 | 9:21 AM | 9:28 AM | Avaya Issue - Freeze | Citrix froze while on ready |
| Futotana, Abegaell | 01/06/2026 | 12:13 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out from citrix while on call, had to restart PDA and avaya |
| Billones, Mark | 01/06/2026 | 11:28 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnect |
| Cobrado, Ma Cyrine | 01/05/2026 | 1:45 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Took a long time to pull up Citrix froze No Audio | PDA error |
| Ibanez, Daniell | 01/06/2026 | 12:44 PM | 12:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degala Jr, Darwin | 01/06/2026 | 7:48 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Torres, Maycel | 01/06/2026 | 12:05 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked Out Of Citrix/Avaya takes time to load |
| Upod, Nina Marie | 01/06/2026 | 11:51 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Burbano, Maita | 01/05/2026 | 9:21 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Macadez, Mark Venz | 01/06/2026 | 11:42 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Silvano, Jazel | 01/05/2026 | 12:05 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/kicked out of citrix/restart avaya/hard reset |
| Silvano, Jazel | 01/06/2026 | 12:28 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/kicked out of citrix/restart avaya/hard reset |
| Lizada, Bea | 01/06/2026 | 4:13 PM | 4:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Busia, John Paul | 01/05/2026 | 1:49 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Call was disconnected due to system issue while assisting cx |
| Gamuzaran, Jhodeth-Ann | 01/06/2026 | 12:18 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Dumigpi, Althea | 01/06/2026 | 5:26 PM | 5:35 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Acoyong, Angel Joy | 01/05/2026 | 7:41 AM | 7:45 AM | Avaya Issue - Freeze | citrix disconnected and denali error |
| Sarmiento, Xian Yan | 01/06/2026 | 6:34 PM | 6:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Santillan, Wea | 01/06/2026 | 7:34 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Pinalba, Reybe | 01/06/2026 | 11:44 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Citrix Disconnected|Has been Kicked Out on the citrix| Need to re-pull up Citrix, PDA, Avaya, and all the tools. |
| Acoyong, Angel Joy | 01/05/2026 | 8:59 AM | 9:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Llorente, Mel Rose | 01/05/2026 | 3:06 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call (03:09) citrix disconnected 03:12 |
| Sion, Noel James | 01/06/2026 | 11:50 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | While on Ready Citrix error and kick out |
| Penano, Herlyn | 01/06/2026 | 7:37 PM | 7:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Acoyong, Angel Joy | 01/05/2026 | 9:21 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered: citrix disconnected |
| Bascos, Kyle | 01/06/2026 | 11:41 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Server unreachable. I was waiting for the next call but got a system issue. Took me so long to set up because I was waiting for the Avaya to load, also I need to repull up all of my tools since I got kicked out of Citrix. |
| Practisala, Pearly Ann | 01/06/2026 | 7:32 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Billones, Mark | 01/06/2026 | 12:58 AM | 1:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to tracked the call to callback since it cannot be transferred. Tm restarted PDA> |
| Oquendo, Romel John | 01/06/2026 | 11:45 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call but concern was already resolved so callback is not needed. PDA error. Had to restart vpn and avaya. |
| Acoyong, Angel Joy | 01/06/2026 | 11:34 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered: citrix froze and disconnected |
| Cortes, Jessa | 01/06/2026 | 7:43 PM | 7:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Tupas, Jastin | 01/06/2026 | 11:45 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out |
| Artates, Micha Ella | 01/06/2026 | 8:50 PM | 9:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Alair, Amiel Alan | 01/06/2026 | 7:50 PM | 7:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Salas, Ma Joyce | 01/06/2026 | 12:08 PM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Julian, Julie Ann | 01/05/2026 | 12:30 AM | 12:37 AM | Citrix Latency - Change Citrix Server | Late login due to Citrix latency |
| Sanchez, Queenie Joy | 01/05/2026 | 3:06 AM | 3:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. |
| Bacuta, Rodelyn | 01/06/2026 | 8:33 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Mendoza, Julie Ann | 01/05/2026 | 8:58 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Relaunched tools. |
| Candoleta, Janine Pearl | 01/06/2026 | 11:30 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, avaya issue, repull up all tools , TEAMS unresponsive, reload again the teams |
| Mendoza, Julie Ann | 01/05/2026 | 9:21 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Relaunched tools. |
| Gloria, Arielle Marie | 01/06/2026 | 9:11 PM | 9:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Contillo, Jerome | 01/06/2026 | 12:55 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Briones, Lorrie Miles | 01/06/2026 | 11:37 PM | 11:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Barrios, Michael | 01/06/2026 | 11:26 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Delfin, Vanneza | 01/05/2026 | 4:51 AM | 4:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error, call was disconnected. |
| Sanguillosa, Rhea | 01/06/2026 | 12:58 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Casador, Christian Neri | 01/06/2026 | 12:31 AM | 12:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caingcoy, Rolly | 01/06/2026 | 8:45 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | System down reported and validated |
| Bacas, Maxine Rose | 01/06/2026 | 12:15 AM | 12:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Barrera, Kate Angeline | 01/06/2026 | 10:11 PM | 10:17 PM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX FROZE | Pda Error while on break | Restarted VPN and avaya |
| Mayuga, Chezka Kate | 01/06/2026 | 1:06 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 01/06/2026 | 12:48 AM | 12:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while cx is on the call |
| Sarmiento, Xian Yan | 01/06/2026 | 10:40 PM | 10:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Lopez, Jocelyn | 01/06/2026 | 12:48 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 01/06/2026 | 10:17 PM | 10:19 PM | No Audio - PDA/ other tools still functional | call not disconnected but unable to hear the cx on he other line |
| Degala Jr, Darwin | 01/06/2026 | 12:23 AM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Alayon, Franz Wilson | 01/06/2026 | 12:44 AM | 12:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Salas, Ma Joyce | 01/06/2026 | 1:11 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Durana, Alysa Charamae | 01/06/2026 | 6:36 PM | 6:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | PDA error |
| Delos Reyes, Rj | 01/06/2026 | 1:11 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error and call got disconnected |
| Artates, Micha Ella | 01/06/2026 | 12:20 AM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Cortes, Jessa | 01/06/2026 | 11:44 PM | 11:46 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Sarmiento, Xian Yan | 01/06/2026 | 10:40 PM | 10:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | had to restart PDA, VPN and Avaya | Placed detailed notes on the account and finished the risk review for the case that was filed while on the call | |
| Lizada, Bea | 01/06/2026 | 11:54 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Cortes, Jessa | 01/06/2026 | 11:44 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | VPN disconnected; PDA error; while on one on one |
| Ofialda, Jamael | 01/06/2026 | 1:13 AM | 1:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Carlos, Anna Mae | 01/06/2026 | 11:49 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze // PDA ERROR WHILE ON AVAIL |
| Delfin, Precious Eleanor | 01/06/2026 | 11:54 PM | 11:57 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze/ kicked out to citrix /need to restart VPN/ need to pull up avaya again |
| Alair, Amiel Alan | 01/06/2026 | 11:52 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and calidated |
| Borres, Jonna Jean | 01/06/2026 | 11:14 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/ kicked our of citrix/ had trouble signing in to citrix on PHX, DUB, LVS/ Managed to sign in to citrix but then teams started not to respond along with the whole citrix frozen again. Had to restart everything was advised to restart the whole monitor/ took long for citrix to restart and had to pull up all the tools, track everything and sign in sign up to avaya and VPN again. AVAYA took too long to pull up as well. |
| Dalmino, Josie | 01/06/2026 | 11:50 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on messaging | need to answer the async message first and reopen PDA. |
| Pancho, Ednamae | 01/07/2026 | 9:47 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix froze Issue: permission to log out due to severe latency | need to change citrix |
| Oquendo, Romel John | 01/06/2026 | 11:45 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call but concern was already resolved so callback is not needed. PDA error. Had to restart vpn and avaya. |
| Andrade, Tresha | 01/06/2026 | 11:47 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on call. PDA error. Cx's concern already endorsed for callback. |
| Ang, Princess | 01/06/2026 | 1:04 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on ready | chat disconnected | needs to restart citrix and pullup tools again |
| Antioquia, Leah Mae | 01/06/2026 | 10:36 PM | 10:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on chat, I was kicked out from citrix. Had to repull up all tools again including PDA and Avaya |
| Baldisimo, Krishna Joy | 01/06/2026 | 11:58 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, restart, and set up again |
| Devibar, Juselle Rey | 01/06/2026 | 10:00 PM | 10:28 PM | Citrix Issue - Sitewide Downtime | Teammate's Citrix, AVAYA and PDA took too long to be pulled up. The teammate needed to use different citrix. Ticket number: IMS0830854 |
| Dariagan, Esequela May | 01/06/2026 | 11:50 PM | 12:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected, Kicked out from Citrix, (while the call is still on going) |
| Bacuta, Rodelyn | 01/06/2026 | 11:35 PM | 12:45 AM | Avaya Issue - Freeze | Avaya disconnected, had a hard time in waiting for Avaya to pull up. Request permission to reboot system |
| Andrade, Tresha | 01/06/2026 | 11:47 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call. PDA error. Cx's concern already endorsed for callback. |
| Adodoli, Karl Howen | 01/06/2026 | 10:00 PM | 10:25 PM | Citrix Issue - Sitewide Downtime | Teammate's Citrix, Avaya and PDA took too long to be pulled up and the teammate needed to change to a different citrix. Ticket number: IMS0830854 |
| Bacuta, Rodelyn | 01/06/2026 | 1:03 AM | 1:15 AM | Avaya Issue - Freeze | Avaya disconnected, had a hard time in waiting for Avaya to pull up |
| Lagumbay, Daniela Marie | 01/06/2026 | 11:50 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out, unable to hear cx, call disconnected after kicked out in Citrix, need to pull up Avaya and PDA again |
| Llorente, Mel Rose | 01/05/2026 | 3:06 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected| restart citrix | avaya could not pull up |
| Lizada, Bea | 01/06/2026 | 12:44 AM | 1:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out from Citrix multiple times | VPN Disconnected | Had to restart PDA, AVAYA and VPN | Takes a while before the Avaya pulled up. || Needs to set up tools again. || Needs to restart Citrix as the tools are keeps on loading. || request for callback and tracked account |
| Busia, John Paul | 01/05/2026 | 8:59 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Connection lost while assisting cx| Kicked out on Citrix | Denali errror |
| Bayhon, Katrina | 01/06/2026 | 12:00 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for next call. PDA error. Had to restart VPN and Avaya. |
| Oquendo, Jemart | 01/06/2026 | 1:06 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL | CITRIX DISCONNECTED | CALL NOT DISCONNECTED | NEED TO ASSIST THE CX WHILE ON THE PHONE AND RESTARTING CITRIX | NEED TO REPULL UP ALL THE TOOLS AS WELL |
| Villarosa, Gerry | 01/06/2026 | 1:31 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error after break | Need to restart AVAYA, VPN and PDA |
| Martinez, Jayza Mae | 01/06/2026 | 1:16 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Pamunag, Jazzen Roi | 01/06/2026 | 1:21 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix was disconnected when I arrived and I was on lunch. I tried to pull up citrix but it keeps on disconnecting so I had to restart and then set up again. |
| Alcones, Paula Jane | 01/06/2026 | 1:23 AM | 1:25 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze for 2 minutes, no response heard from CX & the line got disconnected |
| De Juan, Ivan Raphael | 01/06/2026 | 1:40 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda went on error while on an active call. |
| Delfin, Vanneza | 01/05/2026 | 8:47 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error, call was disconnected. |
| Russ, Germalyn | 01/06/2026 | 1:38 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; PDA error |
| Gonzales, Jovelyn | 01/06/2026 | 12:40 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Federiso, Maria Angela | 01/06/2026 | 12:30 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze // Connection Lost |
| Deviente, Jenny | 01/06/2026 | 1:40 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; PDA error |
| Buaron, Jera | 01/06/2026 | 1:23 AM | 1:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Je |
| Federiso, Maria Angela | 01/06/2026 | 12:48 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze // Connection Lost |
| Estebes, Immanuel | 01/05/2026 | 6:28 AM | 6:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error and Citrix kickout while on lunch. |
| Simon, Cheryll Grace | 01/06/2026 | 1:39 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; PDA error, sysdown |
| Santillan, Wea | 01/06/2026 | 11:35 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Bernas, Cesa Marie | 01/06/2026 | 1:42 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Adame, Willie Mer | 01/06/2026 | 1:20 AM | 1:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose Lequip |
| Parreno, Mark Anthony | 01/06/2026 | 10:13 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix and PDA error. Teammate had to change station because the other monitor doesn't work after sysdown. |
| Sarmiento, Xian Yan | 01/05/2026 | 12:47 AM | 12:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Penano, Herlyn | 01/06/2026 | 11:37 PM | 11:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Conlu, Ma Josefa | 01/06/2026 | 1:36 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach allie |
| Arellano, Rose Anne | 01/06/2026 | 1:36 AM | 1:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze| Call disconnected |
| Patricio, Jason | 01/06/2026 | 1:39 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; PDA error, sysdown | AVAYA CLOSED |
| Baldonado, Regene | 01/06/2026 | 1:27 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, got disconnected on VPN |
| Legaspi, Amiel Dave | 01/06/2026 | 1:23 AM | 1:28 AM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Vega, Genre Judd | 01/06/2026 | 1:41 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA Error|| had to restart pda and avaya |
| Suderio, Marco Pablo | 01/06/2026 | 12:30 AM | 12:38 AM | Citrix Latency - Change Citrix Server | TM was not able to log in on time due citrix latency and application were taking too long to load. Changed citrix server. |
| Lopez, Jean | 01/06/2026 | 8:35 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Tecson, Cathy | 01/06/2026 | 1:45 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA Error |
| Graciadas, John Wilbert | 01/06/2026 | 10:00 PM | 10:03 PM | Citrix Issue - Sitewide Downtime | Teammate's Citrix Avaya and PDA took too long to be pulled up. Teammate had to change citrix before start of shift. Ticket number: IMS0830854 |
| Acejo, Aljune Mike | 01/06/2026 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and PDA error while on call. |
| Dongon, Andrea Marie | 01/06/2026 | 1:45 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN got disconnected |
| Veronica, Crisia Joy | 01/06/2026 | 1:42 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; sysdown | Error in Denali | avaya error |
| Cortes, Gabriel | 01/06/2026 | 1:44 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected; sysdown | Error in Denali |PDA error |
| Lopez, Jean | 01/06/2026 | 12:32 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Flores, Angelica | 01/06/2026 | 11:34 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Detailed Explanation: citrix froze while on coaching kick out from citrix need to login to citri, avaya and VPN |
| Dumigpi, Althea | 01/06/2026 | 1:29 PM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down reported and validated |
| Dadivas, Nica Rose | 01/06/2026 | 1:44 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Alovera, Rosalie | 01/06/2026 | 11:45 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: PDA error, call disconnected but chats did go through, finish chat and restarted then stamp on ready |
| Llegue, Bench Rhamsey | 01/06/2026 | 7:57 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Caingcoy, Rolly | 01/06/2026 | 12:47 AM | 1:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Beltran, Mary Grace | 01/06/2026 | 1:39 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cahilig, Raven Roe | 01/06/2026 | 11:59 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Magbanua, Ailyn | 01/06/2026 | 12:19 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kicked out from citrix. Call was disconnected. |
| Practisala, Pearly Ann | 01/06/2026 | 11:34 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:Coach Whyne |
| Andrade, Yvonie | 01/06/2026 | 1:00 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, the citrix froze and no audio on the call. Kicked out from citrix and had to re-pull up the tools and login back to avaya. Stamp on ready after. |
| Navarra, Danelyn | 01/06/2026 | 12:53 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix disconnected after break. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Iguin, Harlyn Mae | 01/06/2026 | 12:39 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call was not disconnected. |
| Dimo, Charisse | 01/06/2026 | 1:10 AM | 1:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | I was on lunch and when I came back, I was kicked out from citrix, had to log in back and stamp on ready. |
| Raymundo, Pamela | 01/06/2026 | 1:12 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: I had sysdown while on Lunch| Citrix disconnected/Avaya disconnected| What I did was I pulled up my avaya log in to it also log in on my citrix and get on ready right away. |
| Ofalla, Louis Kenneth | 01/07/2026 | 9:47 PM | 9:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze and PDA disconnected Issue: Avaya disconnected needed to restart |
| Diamonon, Fons Fernando | 01/06/2026 | 1:19 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Kicked out of Citrix while on lunch. Had to restart all tools and avaya. HAd to restart citrix multiple times |
| Sobredo, Mark Bryan | 01/06/2026 | 1:15 AM | 1:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted PDA and stamped on ready when PDA was pulled up |
| Diocena, Karl Vincent | 01/06/2026 | 12:39 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat citrix froze and disconnected | had to re pull up citrix and wait for avaya and vpn to connect |
| Tanong, Kelly | 01/06/2026 | 1:09 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Duatin, Marbee Darryl | 01/06/2026 | 1:31 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | frozen citrix while waiting for a call disconnect vpn, disconnect avaya, log in once more |
| Torre, Kin Bryan | 01/06/2026 | 1:47 AM | 1:50 AM | Avaya Issue - Freeze | AVAYA FREEZE while on call |
| Alovera, Rosalie | 01/06/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation:Citrix freeze chats not disconnected, finish chats, restarted and stamp on ready |
| Espedillon, Edelmar | 01/06/2026 | 1:39 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Balasa, Jenneth | 01/06/2026 | 12:57 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Torre, Kin Bryan | 01/06/2026 | 1:51 AM | 2:00 AM | Avaya Issue - Freeze | Teammate was not receiving contacts after system issue (Avaya error). Advised the teammate to restart AVAYA and PDA. |
| Abajar, Allysa | 01/06/2026 | 1:38 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA went error. |
| De Jose, Jan Cedrex | 01/06/2026 | 11:40 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Nadate, Jonnabell | 01/06/2026 | 11:30 PM | 11:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE, RESTART PC |
| Baranda, Patricia Ann | 01/06/2026 | 1:44 AM | 1:47 AM | No Audio - PDA/ other tools still functional | Citrix froze, cx can't hear tm anymore and disconnected the call. |
| Delfin, Wenjiel | 01/06/2026 | 12:49 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Jore, Paul Vincent | 01/06/2026 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze // denali error call not disconnected. |
| Villaruz, Mae Ann | 01/06/2026 | 1:48 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Bantigue, Jonna Mae | 01/07/2026 | 11:36 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze and disconnected Issue: disconnected while on break |
| Anisco, Jannah Gift | 01/06/2026 | 1:47 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for the Citrix to load/ restarted Citrix and PDA |
| Pancho, Ednamae | 01/07/2026 | 11:46 PM | 11:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sys Down Explanation: PDA error while on break Issue: pda error while on break |
| Caingcoy, Rolly | 01/06/2026 | 1:45 AM | 2:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Tolentino, Realyn | 01/06/2026 | 1:48 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error / Call got disconnected |
| Birog, Sam Ryan Louise | 01/07/2026 | 11:50 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze and disconnected Issue: disconnected |
| Ofalla, Louis Kenneth | 01/07/2026 | 11:50 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix disconnected and PDA disconnected after break Issue: PDA and citrix disconnected |
| Guevara, Prince Carl | 01/07/2026 | 11:50 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and disconnected Avaya Issue: disconnected |
| Lizada, Bea | 01/06/2026 | 2:13 AM | 2:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System down reported and validated |
| Alsagon, Loriely Anne | 01/06/2026 | 11:50 PM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Cervanez, Pearly Jean | 01/06/2026 | 12:17 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Cortes, Jd Grace | 01/06/2026 | 12:21 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Zapico, Rosario | 01/06/2026 | 1:56 AM | 2:02 AM | Avaya Issue - Freeze | Advised TM to restart avaya and change station since its not pulling up. |
| Detorio, Mc Varry | 01/06/2026 | 11:34 PM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Llegue, Bench Rhamsey | 01/06/2026 | 12:25 AM | 12:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Deslate, Krezzel | 01/05/2026 | 9:00 AM | 9:16 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call |
| Floro, Claire Jacynth | 01/05/2026 | 8:59 AM | 9:19 AM | Citrix Issue - Sitewide Downtime | Kicked out from Citrix while on call/ On site Issue |
| Olisco, Francis John | 01/05/2026 | 9:05 AM | 9:20 AM | Citrix Issue - Sitewide Downtime | Sitewide Citrix Froze and Disconnected | Need to set up all tools again |
| Zante, Chim Neo | 01/05/2026 | 8:54 AM | 9:14 AM | Citrix Issue - Sitewide Downtime | Citrix froze then disconnected while on call |
| Alvero, Eleandro | 01/06/2026 | 10:00 PM | 10:37 PM | Citrix Issue - Sitewide Downtime | Teammate cannot log in to citrix. AVAYA and PDA also took too long to be pulled up from the start of shift. Ticket number: IMS0830854 |
| Zante, Chim Neo | 01/05/2026 | 9:15 AM | 9:30 AM | Citrix Issue - Sitewide Downtime | Citrix froze then disconnected while on call |
| Ayuda, Ma Victoria | 01/06/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Teammate cannot pull up her tools due to citrix delay and Team's issue which cannot also be logged in. Ticket number: IMS0830854 |
| Declaro, Lalyn | 01/06/2026 | 2:11 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then disconnected/ need to repull up Citrix and Avaya |
| Aniero, Mark Anthony | 01/05/2026 | 9:03 AM | 9:18 AM | Citrix Issue - Sitewide Downtime | Citrix Froze while on call | Call got disconnected | Citrix got disconnected | Hard Reset |
| Dela Cruz, Dongie | 01/05/2026 | 8:59 AM | 9:17 AM | Citrix Issue - Sitewide Downtime | freeze for a long time kicked by citrix while on lunch hard restart need to reset up// was on stand by until notice to log back into citrix // site wide issue |
| Deslate, Krezzel | 01/05/2026 | 9:22 AM | 9:38 AM | Citrix Issue - Sitewide Downtime | citrix froze while on call |
| Floro, Claire Jacynth | 01/05/2026 | 9:23 AM | 9:46 AM | Citrix Issue - Sitewide Downtime | Kicked out from Citrix again while on call/ On site Issue/ teams took too long to load |
| Beluso, Jhenice | 01/05/2026 | 8:59 AM | 9:15 AM | Citrix Issue - Sitewide Downtime | Connection got lost. |
| Lingco, Rollene | 01/05/2026 | 8:59 AM | 9:36 AM | Citrix Issue - Sitewide Downtime | Cirix froze and disconnected while on call | experienced two sysdown while on getting ready | need to restart citrix and pull up tools twice. |
| Rance, Clem | 01/06/2026 | 2:20 AM | 2:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kickout from Citrix while on break | Restart tools. |
| Bordan, Rielyn Mae | 01/06/2026 | 2:25 AM | 2:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA and Avaya Error / Call got disconnected |
| Viejo, Jerilee | 01/06/2026 | 1:51 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error / Call not disconnected |
| Ayuda, Ma Victoria | 01/06/2026 | 1:38 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went into an error. |
| Patricio, Aikie | 01/05/2026 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citric kicked out while engage in a call | call got disconnected |
| Busia, John Paul | 01/05/2026 | 6:27 AM | 6:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citric kicked out while on lunch. Need to pull up the tools again |
| Frio, Denziel Marie | 01/05/2026 | 3:15 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze at 3:15 AM and call disconnected at 3:17 due to PDA error. Unable to pull up PDA du to avaya issue in siging in and need to restart avaya |
| Espinosa Jr, Mervin | 01/06/2026 | 1:41 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's PDA went into error. |
| Barrera, Bonnie Andrew | 01/05/2026 | 1:51 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System down Citrix freeze Avaya not disconnected |
| Ongkingco, Kim Verly | 01/05/2026 | 6:35 AM | 6:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | No calls received. Restated PDA and checked Avaya audio. |
| Encina, Felix John | 01/06/2026 | 1:40 AM | 1:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA was automatically disconnected. Affected account: *1768859807975015414 |
| Cobrado, Ma Cyrine | 01/05/2026 | 6:29 AM | 6:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch | Restart Citrix PDA error |
| Sanchez, Queenie Joy | 01/05/2026 | 7:03 AM | 7:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while engage in a call. |
| Ginoy, Gidion | 01/05/2026 | 7:10 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while engage in a call |
| Mayo, Emie Rose | 01/06/2026 | 3:17 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya got disconnected while on call. Call got disconnected. |
| Billanes, Axcelle Mar | 01/05/2026 | 8:03 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while engage in a call |
| Devibar, Juselle Rey | 01/06/2026 | 1:38 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze for a long time |
| Diaz, Lyka Angelique | 01/06/2026 | 10:00 PM | 10:21 PM | Citrix Issue - Sitewide Downtime | N/A |
| Badillo, Bernard Luis | 01/06/2026 | 1:36 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze contacts disconnected |
| Frugalidad, Cristina | 01/06/2026 | 1:45 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Delima, John David | 01/06/2026 | 1:45 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Solis, Mary Louise | 01/06/2026 | 2:11 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; kick out of Citrix |PDA error |
| Deondo, Micah | 01/06/2026 | 1:53 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Garcia, Christian Paul | 01/06/2026 | 1:39 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of Citrix and call disconnected |
| Bengan, Aicyl | 01/06/2026 | 2:06 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break| reset avaya |
| Adrales, Rose Mae | 01/06/2026 | 12:50 AM | 12:53 AM | Citrix Latency - Change Citrix Server | TM experienced latency and was advised to change citrix. |
| Celeste, Airene Mae | 01/06/2026 | 3:09 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/call disconnected/Avaya issue |
| Galagate, Kheven | 01/06/2026 | 1:49 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Diaz, Frenmar | 01/06/2026 | 1:55 AM | 1:58 AM | Citrix Latency - Change Citrix Server | Assist tm to restart PDA and stamp on ready right away. |
| Bacatano, May | 01/06/2026 | 1:50 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nicodemus, Mary Joy | 01/06/2026 | 2:05 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zurbano, Ma Evonne | 01/06/2026 | 2:24 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deslate, Krezzel | 01/06/2026 | 4:06 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call |
| Sy, Sidney | 01/06/2026 | 2:28 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peral Jr, Teodolfo | 01/06/2026 | 2:17 AM | 2:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error kick from citrix |
| Alayon, Alexander Paul | 01/06/2026 | 3:11 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. |
| Bolante, Pholla Jeve | 01/06/2026 | 2:53 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Galisim, Lovely Nicole | 01/06/2026 | 12:57 AM | 1:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist TM to check task Manager and let them restart citrix and PDA. Advised tm stamp on ready right away. |
| Arbolado, Danielle | 01/06/2026 | 3:34 AM | 3:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze//PDA error |
| Resurreccion, Rodel John | 01/06/2026 | 4:11 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call. |
| Arao, Joy | 01/06/2026 | 3:45 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dy, Aaron Matthew | 01/06/2026 | 4:15 AM | 4:16 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Olisco, Francis John | 01/06/2026 | 4:17 AM | 4:20 AM | Avaya Issue - Freeze | Citrix Froze |
| Rance, Clem | 01/06/2026 | 4:00 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Freeze | Kicked out from Citrix | Cx Not disconnected and need to finish the call | On Site Issue. |
| Magbanua, Ailyn | 01/06/2026 | 4:19 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call, call not disconnected |
| Ponsaran, Krizzia Anne | 01/06/2026 | 3:25 AM | 3:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm got kicked out of citrix while on lunch |
| Ofalla, Frank Danniel | 01/06/2026 | 1:37 AM | 1:51 AM | Avaya Issue - Freeze | kicked out of citrix while on call |
| Osano, Jhenaline | 01/06/2026 | 4:00 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call, call disconnected. Hard reset, need to pull-up the Avaya again and the tools. |
| Luz, Dominic | 01/06/2026 | 3:14 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out |
| Pantaleon, Laurence | 01/06/2026 | 3:03 AM | 3:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze and avaya issue (no audio due to sysdown) restarted PDA - avaya cannot end call so force quit and pulled up Avaya again |
| Tindog, Laiza Mae | 01/05/2026 | 4:17 AM | 4:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze || no audio || kicked out from citrix || having trouble logging back in on the citrix || have to pull up everything again |
| Dador, Louis Adrian | 01/06/2026 | 1:06 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error - relaunched pda |
| Billones, Mark | 01/06/2026 | 1:38 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error |
| Generale, Lieza | 01/05/2026 | 8:16 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call disconnected due to system issue/ did hard reset and change citrix |
| Bondoc, John Karl Ric | 01/05/2026 | 9:02 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to pull up anything only option is to hard reset |
| Florentino, Randy | 01/06/2026 | 4:41 AM | 5:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA goes error while on lunch. |
| Ricardo, Danicah | 01/06/2026 | 3:08 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | denali error | cll disconnected |
| Begona, Maricar | 01/05/2026 | 8:59 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pulled out the avaya, logged in to citrix, internet took so long to reconnect |
| Begona, Maricar | 01/05/2026 | 9:21 AM | 9:26 AM | Citrix Froze - CONTACTS DISCONNECTED | pulled out the avaya, logged in to citrix, internet took so long to reconnect |
| Ocumas, Christine | 01/05/2026 | 8:59 AM | 9:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Vpn disconnected. have to pull up |
| Quinton, Quenne | 01/06/2026 | 5:04 AM | 5:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Olisco, Francis John | 01/06/2026 | 5:04 AM | 5:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error while on Break |
| Ocumas, Christine | 01/05/2026 | 9:21 AM | 9:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix, vpn disconnected |
| Bondoc, John Karl Ric | 01/05/2026 | 9:21 AM | 9:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/05/2026 | 8:59 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/05/2026 | 9:21 AM | 9:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diaz, Jessirie | 01/05/2026 | 9:03 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rosas, Shainne Lou | 01/05/2026 | 8:59 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rosas, Shainne Lou | 01/05/2026 | 9:34 AM | 9:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Berdandino, Rosalie | 01/05/2026 | 8:59 AM | 9:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tindog, Laiza Mae | 01/05/2026 | 8:59 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | site sysdown |
| Tindog, Laiza Mae | 01/06/2026 | 3:51 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ocumas, Christine | 01/06/2026 | 4:03 AM | 4:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Baldonado, Regene | 01/06/2026 | 5:30 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and got disconnected. No response on the other line, delivered ghost spiel. |
| Alcones, Paula Jane | 01/06/2026 | 5:25 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out | call disconnected |
| Martinez, Jayza Mae | 01/06/2026 | 5:20 AM | 5:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected - call disconnected - restarted citrix |
| Delos Reyes, Rj | 01/06/2026 | 5:16 AM | 5:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citirx disconnected and need to restart everything, call got disconnected. |
| Veronica, Crisia Joy | 01/06/2026 | 5:40 AM | 5:43 AM | Avaya Issue - Freeze | citrix freeze. |
| Tolentino, Realyn | 01/06/2026 | 5:32 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error. Kicked out of Citrix |
| Patricio, Jason | 01/06/2026 | 5:35 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze | PDA error | got kicked out from citrix |
| Abajar, Allysa | 01/06/2026 | 5:40 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kick out. |
| Procalla, Vincent Albert | 01/06/2026 | 5:48 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error, Automatic Error CX got Dropped |
| Aniero, Mark Anthony | 01/06/2026 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call got disconnected | Citrix got disconnected |
| Acejo, Aljune Mike | 01/06/2026 | 5:50 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and kickout while on call. Pull up all tools. |
| Bordan, Rielyn Mae | 01/06/2026 | 5:25 AM | 5:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Pda error while on lunch |
| Federiso, Maria Angela | 01/06/2026 | 4:36 AM | 5:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart PDA // Restart Avaya/ WHILE ON LUNCH |
| Custodio, Dephra Nicole | 01/06/2026 | 5:03 AM | 5:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during call. The citrix got disconnected but the call is on going. Unable to log in to citrix. Need to set up tools and restart citrix multiple times. |
| Jore, Paul Vincent | 01/06/2026 | 5:48 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout / while on ready |
| Anisco, Jannah Gift | 01/06/2026 | 5:49 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/Citrix Kicked out |
| Busquit, Crislen | 01/06/2026 | 1:39 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n/a |
| Abolucion, Jodelyn | 01/06/2026 | 5:03 AM | 5:08 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Cezar, Mary Mae | 01/06/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out from citrix after it froze for a long time. Had to restart citrix andsign in to avaya and pull up denali |
| Alayon, Franz Wilson | 01/06/2026 | 5:01 AM | 5:08 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Victoriano, Roilen Brian | 01/06/2026 | 5:39 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | During Lunch | Citrix disconnected | Citrix cloud reset| Restart PDA |
| Reodava, Eric | 01/06/2026 | 5:38 AM | 5:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Espedillon, Edelmar | 01/06/2026 | 5:41 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ambrosio, Mica | 01/06/2026 | 5:40 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Vega, Genre Judd | 01/06/2026 | 5:36 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out from citrix after it froze for a long time. Had to restart citrix and sign in to avaya and pull up denali |
| Diocos, Fredgine Mae | 01/06/2026 | 5:48 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Citrix Disconnected. Restart avaya and PDA |
| Busquit, Crislen | 01/06/2026 | 5:42 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Bacatano, May | 01/06/2026 | 5:51 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dadivas, Nica Rose | 01/06/2026 | 5:49 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Laurenio, Daniela | 01/06/2026 | 5:13 AM | 5:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error no call when error happened . |
| Arellano, Rose Anne | 01/06/2026 | 5:38 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout | Call got disconnected | PDA and Avaya reset |
| Bolante, Pholla Jeve | 01/06/2026 | 6:07 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Baranda, Patricia Ann | 01/06/2026 | 5:45 AM | 5:51 AM | Avaya Issue - Freeze | Citrix froze and had to pull up tools again |
| Dalumpines, Athea Trisha | 01/06/2026 | 1:42 AM | 1:46 AM | Avaya Issue - Freeze | Teammate's AVAYA was disconnected while waiting for next call. |
| Parohinog, Reynan | 01/06/2026 | 10:00 PM | 10:38 PM | Citrix Issue - Sitewide Downtime | Teammate cannot be able to log in to citrix from the start of shift. Citrix, AVAYA and PDA took too long to be pulled up. The teammate needed to change citrix. Ticket number: IMS0830854 |
| Majen, Jenylyn | 01/06/2026 | 5:31 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while customer on the line |
| Obafial, Christian Jay | 01/06/2026 | 5:35 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout while customer on the line |
| Arellano, Rose Anne | 01/06/2026 | 2:35 AM | 2:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | No account pulled up . PDA disconnected| Error |
| Albay, Alrry | 01/06/2026 | 11:31 PM | 11:41 PM | No Audio - PDA/ other tools still functional | Shift Date: 6-JAN-2026 Start Time | End Time: 11:31 PM | 11:41 PM Issue Type: Tele connector issue: Mic not working/No audio/Mouse issue-dragging/Transferred to POD 4-C Account Number: 2157353095039263990 Pod Number/Letter: 11-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Aurelio, Jen Rose | 01/06/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kick out while on call |
| Albay, Alrry | 01/06/2026 | 11:41 PM | 12:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 6-JAN-2026 Start Time | End Time: 11:41 PM | 12:01 AM Issue Type: PDA Denali issue: Assisted by workforce: From POD 4-C trans. to POD 12-D Account Number: n/a Pod Number/Letter: 4-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Castro, Nyl John | 01/06/2026 | 5:43 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was in the middle of conversation with the cx when TM suddenly got kicked out from citrix. Cx was still on the line but after pulling up the tools. |
| Cobrado, Ma Cyrine | 01/06/2026 | 4:31 AM | 4:33 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and stamp on ready right away. |
| Diaz, Frenmar | 01/06/2026 | 5:49 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Albay, Alrry | 01/06/2026 | 11:41 PM | 12:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resending and Adding GSD ticket number Shift Date: 6-JAN-2026 Start Time | End Time: 11:41 PM | 12:01 AM Issue Type: PDA Denali issue: Assisted by workforce: From POD 4-C trans. to POD 12-D Account Number: n/a Pod Number/Letter: 4-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tenales, John Rey | 01/06/2026 | 12:30 AM | 12:40 AM | Avaya Issue - Freeze | Shift Date: 6-JAN-2026 Start Time | End Time: 12:30 PM | 12:40 AM Issue Type: Avaya fix issue, also needed to reboot the pc Account Number: n/a Pod Number/Letter: 13-F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Workforce JP |
| Legaspi, Li Gorton | 01/06/2026 | 5:32 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and kicked out while on call |
| Abolucion, Jodelyn | 01/06/2026 | 4:12 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Frugalidad, Cristina | 01/06/2026 | 4:09 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/call disconnected/Avaya issues |
| Magallanes, Dylan Matthew | 01/06/2026 | 12:30 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 12:30:00 AM-12:48:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected before start of shift. restarted entire PC. citrix not working or restarting Account Number: none Pod Number/Letter: 11-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Badillo, Bernard Luis | 01/06/2026 | 4:09 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / disconnected while on cal |
| Jimenez, Jenefer | 01/06/2026 | 11:20 PM | 11:31 PM | Avaya Issue - Freeze | Shift Date: 6-JAN-2026 Start Time | End Time: 11:20 PM | 11:31 AM Issue Type: Avaya fix issue,need to change station Account Number: n/a Pod Number/Letter: 11-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Workforce JP |
| Deondo, Micah | 01/06/2026 | 4:16 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / disconnected while on call |
| Badillo, Bernard Luis | 01/06/2026 | 5:38 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on Lunch |
| Estialbo, Rochilyn Joy | 01/06/2026 | 5:41 AM | 5:46 AM | Avaya Issue - Freeze | Avaya freeze/ kickout to citrix |
| Frugalidad, Cristina | 01/06/2026 | 5:56 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on Lunch |
| Arojado, Jay Ann | 01/06/2026 | 12:52 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 12:52 AM | 12:55 AM Issue Type: No audio | Pda error | account affected endorsed for call back Account Number: 1985617828113460198 Pod Number/Letter: 4-C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Rescate, Paul Jensen | 01/06/2026 | 5:37 AM | 5:48 AM | Avaya Issue - Freeze | Avaya and Citrix disconnected |
| Huenda, Gracelle Ann | 01/06/2026 | 5:52 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT OF CITRIX WHILE ON CALL |
| Abool, Mary Gloden | 01/06/2026 | 5:37 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kickout , contact disconnected |
| Delima, John David | 01/06/2026 | 6:02 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kickout from citrix while on lunch |
| Bengan, Aicyl | 01/06/2026 | 5:49 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kick out citrix while on lunch| reset avaya |
| Bordan, Rielyn Mae | 01/06/2026 | 6:27 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Citrix Kicked out avaya issue |
| Formelos, Diana Joy | 01/06/2026 | 5:42 AM | 5:49 AM | Avaya Issue - Freeze | Advisd TM to restart PDa and Avaya. |
| Hermosisima, Maria Finah | 01/06/2026 | 3:27 AM | 3:48 AM | Citrix Froze - CONTACTS DISCONNECTED | error while changing pods from break |
| Ebuna, Ckim Wesley | 01/06/2026 | 5:34 AM | 5:59 AM | Avaya Issue - Freeze | citrix froze and got kickout/ avaya grace period expired |
| Bueno, Patricia Nicole | 01/06/2026 | 6:11 AM | 6:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to change Citrix since she can't log while on break. Reset Cloud citrix and advised tm to stamp on ready right away as soon as she is ab le to log in to Citrix. |
| Billanes, Axcelle Mar | 01/06/2026 | 6:38 AM | 6:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix is not pulling up after kicked out. Assisted TM to restart citrix. TM needs to pull up tools again. |
| Jimenez, Jenefer | 01/06/2026 | 12:30 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 12:30 AM-12:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and disconnected | need to restart pc but it is showing downloading partition data | need to change station again and restart Account Number: 1737435682273431198 Pod Number/Letter: 11-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF Molly and TL John |
| Ore, Francis Riel | 01/06/2026 | 12:49 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 12:49 AM-01:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and disconnected | Needs to set up again Account Number: 1737435682273431198 Pod Number/Letter: 11-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/06/2026 | 12:57 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 12:57 AM | 1:21 AM Issue Type: Citrix froze while checking the chargeback case | kicked out to citrix and the cx not responding | having hard time to repull the avaya | reboot PC and repull up all the tools Account Number: 5617672969437147609 Pod Number/Letter: 13-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/06/2026 | 12:38 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 12:38 AM - 1:28 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix and when I tried to get back it's not letting me in. I change to another Computer but it gave me the same issue/error. Also, there's a problem with my Avaya. After that, I have to restart and setup my tools again. Account Number: 1359681038846804527 Pod Number/Letter: 11/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania, WF JP |
| Gamlanga, Christine Grace | 01/06/2026 | 12:30 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 6, 2026 Start Time | End Time: 12:30-12:47 Am Issue Type: was not able to login on time due to citrix not working had to restart pc and tried another citrix Account Number: Pod Number/Letter: 13-e Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: WF JP |
| Mercado, Rozeth | 01/06/2026 | 5:26 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze/ citrix out while on call/ cx disconnected/ got on ready again after break |
| Deviente, Jenny | 01/06/2026 | 5:40 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown, Kicked out of Citrix |
| Iguin, Harlyn Mae | 01/06/2026 | 4:11 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call was not disconnected. |
| Marcelino, Joselle | 01/06/2026 | 2:25 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 02:25-02:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix and no response from the cx's end. Account Number: 4840960101372100029 Pod Number/Letter: 13/D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: |
| Dasig, Joshua | 01/06/2026 | 2:30 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 2:30 AM | 2:55 AM Issue Type: Citrix froze while on call | kicked out to citrix | repull up all the tools Account Number: 1573820463938992777 Pod Number/Letter: 13-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/06/2026 | 2:43 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 02:43-03:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix and no response from the cx's end. have a hard time to resetup because of latency Account Number: 1215729372266940801 Pod Number/Letter: 12-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Torre, Kin Bryan | 01/06/2026 | 4:03 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze kicked out from citrix. Call was not disconnected. |
| Visto, Josellel | 01/06/2026 | 3:05 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:05 am- 3:28 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out can no log back in/ change station Account Number: none Pod Number/Letter: 24- B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Iguin, Harlyn Mae | 01/06/2026 | 4:40 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call was not disconnected. |
| Nadate, Jonnabell | 01/06/2026 | 4:16 AM | 4:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Visto, Josellel | 01/06/2026 | 3:05 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:05 am- 3:28 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out can no log back in/ change station Account Number: none Pod Number/Letter: 24- B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Torre, Kin Bryan | 01/06/2026 | 6:00 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error after one on one. |
| Bondoc, John Karl Ric | 01/06/2026 | 4:15 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Generale, Lieza | 01/05/2026 | 9:12 AM | 9:40 AM | Citrix Issue - Sitewide Downtime | There was an ongoing system issue. avaya is too slow to open and did hard reset ISSUE: system issue/ did hard reset and change citrix |
| Rance, Clem | 01/06/2026 | 6:10 AM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Mayo, Emie Rose | 01/06/2026 | 7:25 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out of citrix while on lunch. |
| Algoso, Kyla Joy | 01/06/2026 | 3:04 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:04 AM - 3:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got disconnected. Need to restart tools. Account Number: none Pod Number/Letter: 23-E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania, WF Allen |
| Tulale, Mae Con | 01/06/2026 | 3:05 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:05 - 3:28 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD and set up again, tools is just loading so I tried to restart PC again. Account Number: N/A Pod Number/Letter: 25-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 01/06/2026 | 2:45 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 2:45AM-3:33AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change of POD, Setting up again. Account Number: We are advised to change POD after my last call. Pod Number/Letter: 11-E Production Floor: 5th F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tindog, Laiza Mae | 01/06/2026 | 7:52 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Silvano, Jazel | 01/06/2026 | 8:16 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart citrix, pda and avaya. |
| Arojado, Jay Ann | 01/06/2026 | 3:12 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:12 AM- 3:025 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, Citrix error, restart and set up again Account Number: none Pod Number/Letter: 25-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ocumas, Christine | 01/06/2026 | 8:05 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nedula, Cleo Mariz | 01/06/2026 | 8:07 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Albay, Alrry | 01/06/2026 | 3:32 AM | 3:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 3:32 AM | 3:38 AM Issue Type: Transferred From POD 12-D to POD 20-A Account Number: n/a Pod Number/Letter: 12-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Caballero, Reto | 01/06/2026 | 8:08 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Samino, Anthony Josh | 01/06/2026 | 3:27 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:27 AM- 3:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, Citrix error, restart and set up again Account Number: none Pod Number/Letter: 20-G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Rosas, Shainne Lou | 01/06/2026 | 8:13 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bondoc, John Karl Ric | 01/06/2026 | 8:20 AM | 8:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Diaz, Jessirie | 01/06/2026 | 7:31 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cadigal, Christopher | 01/06/2026 | 8:02 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Crash and kicked out from citrix. avaya got disconnected. |
| Alovera, Rosalie | 01/04/2026 | 12:45 AM | 1:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check status of citrix. Advised TM to assist customer while on async. Advised TM to restart Citrix and pull up everything. Took time to repull-up since avaya is not responding. |
| Flotildes, Realyn | 01/06/2026 | 3:05 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:05 AM- 3:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, Citrix error, restart and set up again Account Number: none Pod Number/Letter: 24-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 01/06/2026 | 3:30 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:30 AM - 3:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD and set up again, Account Number: We are advised to change POD after my last call. Pod Number/Letter: 25-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/06/2026 | 3:06 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 3:06 AM | 3:50 AM Issue Type: change station advised by workforce | repull up all the tools again | changed station twice because the avaya in my first station is not pulling up. Account Number: N/A Pod Number/Letter: 13-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Gallofin, Therese Mary | 01/03/2026 | 1:11 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to assist cx while pulling up tools. Tm were able to restart after call. |
| Algoso, Kyla Joy | 01/06/2026 | 3:36 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:36AM- 3:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, Citrix error, restart and set up again Account Number: none Pod Number/Letter: 24-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/06/2026 | 3:06 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 3:06 AM | 3:48 AM Issue Type:Change POD, Citrix error, restart and set up again Account Number: n/a Pod Number/Letter: 24-D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/06/2026 | 3:30 AM | 3:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/5/2026 Start Time End Time: 3:30 AM - 3:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to change POD station. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 28/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Nicodemus, Mary Joy | 01/06/2026 | 5:41 AM | 5:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Galagate, Kheven | 01/06/2026 | 5:50 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Magallanes, Dylan Matthew | 01/06/2026 | 3:55 AM | 4:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:55:25 AM-4:08:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): :Change POD, Citrix error, restart and set up again Account Number: none Pod Number/Letter: 17-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alayon, Alexander Paul | 01/06/2026 | 7:46 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix after lunch. |
| Jimenez, Jenefer | 01/06/2026 | 4:04 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/5/2026 Start Time End Time: 04:04 AM - 04:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error | need to restart PDA | Avaya issue Account Number: 1809123322829505257 Pod Number/Letter: 25/E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Santos, Raquel | 01/06/2026 | 7:50 AM | 8:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on lunch | Hard Rese |
| Marcelino, Joselle | 01/06/2026 | 3:20 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 3:20 AM - 3:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to change POD station. I have to restart and setup my tools again. I encountered issues while trying to pull up Citrix. Account Number: Pod Number/Letter: 21/B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/06/2026 | 4:02 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 04:02 AM - 4:24 AM Issue Type: Citrix froze \ Citrix disconnected | Call got disconnected due to system issue | account involved will be endorsed for call back Account Number: 2254266914781399092 Pod Number/Letter: 25-F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Magallanes, Dylan Matthew | 01/06/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:20:33 AM-4:30:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got disconnected. Need to restart all tools and track contacts Account Number: 4833746632959628939 Pod Number/Letter: 17-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/06/2026 | 4:05 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:05 - 4:22 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while having the customer on the line, error that connection has been disconnected, set up again Account Number: 1647259541494072694 Pod Number/Letter: 25-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Morado, Mark | 01/06/2026 | 6:10 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | : CITRIX DISCONNECTED WHILE ON LUNCH BREAK |
| Samino, Anthony Josh | 01/06/2026 | 4:14 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:14 AM-4:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix got disconnected. Need to restart all tools and track contacts, tried recovering my tools but citrix is taking too long to login, latency issues, asked coach april, asked to resetup pc once again Account Number: 5597909757788037121 Pod Number/Letter: 20-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania and COach April |
| Galisim, Lovely Nicole | 01/06/2026 | 9:10 AM | 9:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out citrix while assisting the cx - call not disconnected |
| Arojado, Jay Ann | 01/06/2026 | 4:38 AM | 4:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 5-JAN-2026 Start Time | End Time: 04:38 AM - 4:54 AM Issue Type: Citrix froze \ Citrix disconnected | Call got disconnected due to system issue | account involved will be endorsed for call back | I was about to go on ready when I got kicked out of the Citrix again so I had to restart and set up all over again Account Number: 1867376344620475295 Pod Number/Letter: 25-F Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/06/2026 | 4:00 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:00 AM - 4:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I have to restart and setup my tools again while on call. Long Call. Account Number: 1724820887969059120 Pod Number/Letter: 28/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Luz, Dominic | 01/06/2026 | 7:15 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out |
| Luz, Dominic | 01/06/2026 | 4:02 AM | 4:13 AM | Avaya Issue - Freeze | Citrix froze/kicked out Citrix froze/kicked out |
| Algoso, Kyla Joy | 01/06/2026 | 4:32 AM | 5:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:32 AM- 5:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected restart and set up again Account Number: 5578159629092849413 Pod Number/Letter: 28-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/06/2026 | 4:58 AM | 5:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 4:58 - 5:13 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, cant hear cx, error that citrix has been disconnected, citrix disconnected and set up again Account Number: 5209952314268532696 Pod Number/Letter: 25-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 01/06/2026 | 4:14 AM | 4:23 AM | Citrix Latency - Change Citrix Server | Shift Date: 1/6/2026 Start Time End Time: 04:14-04:23 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PC got lag and had to change Citrix. Restart tools Account Number: Pod Number/Letter: 21/B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Tupaz, Alain Ray | 01/06/2026 | 7:13 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | CX wasn't disconnected and stayed with the call until 7:36 AM. Eventually endorsed for call back. |
| Visto, Josellel | 01/06/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/6/2026 Start Time End Time: 05:44 am- 5:53 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out during lunch Account Number: none Pod Number/Letter: 24/B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Cabantugan, Herjie | 01/07/2026 | 9:13 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to change station, takes time to sign in to AVAYA and need to repull up everything since the citrix got disconnected |
| Palomo, John Paul | 01/06/2026 | 5:57 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/6/2026 Start Time End Time: 5:57 AM - 6:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I was kicked out of my Citrix. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 28/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/06/2026 | 6:19 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 6: 19 AM - 6:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error while on call Account Number: 2274596465645033979 Pod Number/Letter: 24/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Uadan Jr, Richard | 01/06/2026 | 3:26 AM | 3:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Catalan, Jowelyn | 01/06/2026 | 3:54 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CONTACT DISCONNECTED |
| Dasig, Joshua | 01/06/2026 | 5:54 AM | 6:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 6-JAN-2026 Start Time | End Time: 5:54 AM | 6:30 AM Issue Type: Kicked out to citrix after lunch | repull up tools Account Number: N/A Pod Number/Letter: 20-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Albay, Alrry | 01/06/2026 | 7:37 AM | 7:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 7:37 AM | 7:47 AM Issue Type: Citrix Froze - Call not disconnected but no Audio Account Number: 5637408998420281500 Pod Number/Letter: 20-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Duran, Louella | 01/06/2026 | 4:13 AM | 4:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Arojado, Jay Ann | 01/06/2026 | 7:54 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 7:54 AM - 7:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No audio / PDA/AVAYA error | accounts involve will be endorsed for call back Account Number: 1351691966910127911 | 4844378355863694495 Pod Number/Letter: 25 F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Billones, Vincent Paul | 01/07/2026 | 9:00 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Mass System down. |
| Degala, Jeanette | 01/06/2026 | 4:32 AM | 4:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Pantaleon, Laurence | 01/06/2026 | 7:30 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | citrix kicked out/ hard reset while on 1 on 1 |
| Marcelino, Joselle | 01/06/2026 | 7:25 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 7:25 AM | 7:40 AM Issue Type: Citrix Froze - and kicked out to Citrix after stamping on ready. Need to restart tools Account Number: Pod Number/Letter: 21-B Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Cordova, Jayvin | 01/06/2026 | 4:49 AM | 4:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Valencia, Nieza Joy | 01/06/2026 | 4:57 AM | 5:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Flotildes, Realyn | 01/06/2026 | 7:30 AM | 7:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Billones, King Jether | 01/05/2026 | 8:59 AM | 9:10 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Arcano, Anjenette | 01/06/2026 | 5:38 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Marcos, Lyka Joy | 01/06/2026 | 7:26 AM | 7:35 AM | Citrix Latency - Change Citrix Server | citrix out |
| Uadan Jr, Richard | 01/06/2026 | 7:30 AM | 7:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix log out |
| Salgado, Janelle Marie | 01/05/2026 | 8:59 AM | 9:08 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Jimenez, Jenefer | 01/06/2026 | 8:05 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 08:05 AM | 08:08 AM Issue Type: Citric disconnected | was able to go back immediately Account Number: 1662543623688457577 Pod Number/Letter: 25-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/06/2026 | 8:30 AM | 8:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 08:30 AM | 08:50 AM Issue Type: Citric disconnected | need to resetup and track the contact Account Number: 1617805657685418810 Pod Number/Letter: 20-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Taylor, Joeline | 01/05/2026 | 8:59 AM | 9:10 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Villanueva, Harold | 01/06/2026 | 7:36 AM | 7:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE/logged out/during break |
| Magallanes, Dylan Matthew | 01/06/2026 | 8:28 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 8:28:05 AM-8:29:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected. Had to restart and set up all tools again Account Number: 1799087369475402750 Pod Number/Letter: 17-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Saquita, Jashsen Mea | 01/05/2026 | 8:25 AM | 8:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on BREAK\ Citrix kicked out while on break |
| Alcos, Jenny | 01/06/2026 | 7:41 AM | 7:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix logged out//contact disconnected// account not validated |
| Mendoza, Julie Ann | 01/06/2026 | 3:04 AM | 3:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya |
| Gamlanga, Christine Grace | 01/06/2026 | 7:27 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 6, 2026 Start Time | End Time:7:27-7:40 am Issue Type: during break pda got disconnected and citrix went frozen Account Number: Pod Number/Letter: 21-a Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tk |
| Mendoza, Julie Ann | 01/06/2026 | 3:04 AM | 3:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya |
| Ligson, Jonnibelle | 01/05/2026 | 8:59 AM | 9:13 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Tulale, Mae Con | 01/06/2026 | 8:58 AM | 9:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 8:58 - 9:05 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, error that connection has been lost Account Number: 1252119339304253582, 2303762045039417737 Pod Number/Letter: 25-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF |
| Duran, Louella | 01/06/2026 | 7:45 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA, Citrix And Avaya Disconnected |
| Dasig, Joshua | 01/06/2026 | 7:25 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 6-JAN-2026 Start Time | End Time: 7:25 AM | 7:50 AM Issue Type: System down while on break | kicked out to citrix while on break | repull up tools Account Number: N/A Pod Number/Letter: 20-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Humpay, Elaine | 01/05/2026 | 9:06 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Llorente, Mel Rose | 01/06/2026 | 9:19 AM | 9:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Labrador, Rachel | 01/06/2026 | 7:48 AM | 7:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out |
| Palomo, John Paul | 01/06/2026 | 9:15 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/6/2026 Start Time End Time: 9:15 AM - 9:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix. I have to restart and setup my tools again. Account Number: Pod Number/Letter: 28/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Mendoza, Julie Ann | 01/06/2026 | 3:03 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc |
| Oloroso, Mark Bryan | 01/06/2026 | 8:06 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA, Citrix And Avaya Disconnected |
| Macalintal, Hanna Jane | 01/06/2026 | 9:03 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on break. Change station from 3rd to 2nd floor. It takes time for AVAYA to pill up. |
| Ortiz, Arian Mae | 01/05/2026 | 8:59 AM | 9:13 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Valencia, Paulyn Rose | 01/06/2026 | 9:29 AM | 9:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on break. |
| Olmo, Lei Franzie Aira | 01/06/2026 | 7:56 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix dc after break |
| Varcas, Shennar | 01/05/2026 | 8:59 AM | 9:10 AM | Citrix Issue - Sitewide Downtime | Citrix froze, sitewide system issue | restart citrix because tm was kickout |
| Ongkingco, Kim Verly | 01/06/2026 | 9:01 AM | 9:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out, CX still on the line. Had to assist CX until the end of the call until CX cannot hear me. Ghost spiel initiated. Restarted Citrix. Logged out and in to VPN and Avaya. Pulled up all my tools and logged back in to PDA |
| Valencia, Nieza Joy | 01/06/2026 | 8:15 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Catalan, Jowelyn | 01/06/2026 | 7:59 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CONTACT DISCONNECTED |
| Empeno, Alleah Camille | 01/06/2026 | 8:19 AM | 8:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Doroteo, Jargelyn | 01/06/2026 | 8:31 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA disconnected |
| Arcano, Anjenette | 01/06/2026 | 8:35 AM | 8:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA, Citrix And Avaya Disconnected |
| Ofalla, Frank Danniel | 01/06/2026 | 9:42 AM | 9:51 AM | Avaya Issue - Freeze | kicked out of citrix |
| Degala, Jeanette | 01/06/2026 | 12:45 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Condino, Melissa | 01/06/2026 | 8:38 AM | 9:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected/mass system down |
| Olisco, Francis John | 01/06/2026 | 8:07 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Restarted all tools |
| Aniero, Mark Anthony | 01/06/2026 | 9:57 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on call | Call got disconnected |
| Pelaez, Ma Christine Joy | 01/06/2026 | 9:00 AM | 9:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Mass system down. |
| Rance, Clem | 01/06/2026 | 10:05 AM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Floro, Claire Jacynth | 01/06/2026 | 8:07 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call/ restarted all tools |
| Condino, Melissa | 01/06/2026 | 9:25 AM | 9:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Universal system down. Citrix froze and disconnected. |
| Acejo, Aljune Mike | 01/06/2026 | 9:51 AM | 9:57 AM | Avaya Issue - Freeze | Citrix freeze and kickout while on call. Pull up all tools. |
| Buala, Kristine Grace | 01/06/2026 | 8:20 AM | 8:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA DENALLI ERROR/ OUT FROM CITRIX WHILE ON CALL/NEEDS RE PULL UP AGAIN |
| Quinton, Quenne | 01/06/2026 | 9:36 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on ready |
| Deslate, Krezzel | 01/06/2026 | 8:03 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-citrix disconnected |
| Quinton, Quenne | 01/06/2026 | 9:07 AM | 9:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on active call |
| Visto, Josellel | 01/06/2026 | 10:05 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6-JAN-2026 Start Time | End Time: 10:05 AM | 10:05 AM Issue Type: citrix froze pda eeror while on call Account Number: 1856980067677239030 Pod Number/Letter: 24-E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: COACH TK |
| Alayon, Joeven | 01/06/2026 | 8:59 AM | 8:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat. Chat not disconnected. Universal system down. |
| Baguioro, Chybelle | 01/06/2026 | 8:59 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Mass sysdown twice| citrix got disconnected twice | transferred to 2nd floor | pda error after setting -up citrix got froze again. |
| Tacud, Claira Mae | 01/07/2026 | 9:29 AM | 9:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cirtrix disconnected. Transferred station. |
| Cabantugan, Herjie | 01/06/2026 | 9:04 AM | 9:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got disconnected. Takes time to repull up the avaya and citrix, need to change station. universal system down. |
| Cabugao, Peter Kent | 01/06/2026 | 9:00 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out from citrix. Universal system down. |
| Sta Romana, Jett | 01/06/2026 | 9:00 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Call disconnected | Kicked out from Citrix | Transfer to 2nd floor. Universal system down. |
| Azarcon, Renalyn | 01/06/2026 | 9:00 AM | 9:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Call disconnected | Kicked out from Citrix | Transfer to 2nd floor- citrix issue again| Universal system down. |
| Bautista, Rochell | 01/06/2026 | 9:04 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Call disconnected | Kicked out from Citrix | Transfer to 2nd floor- citrix issue again| Universal system down. |
| Valenzuela, Keziah Mae | 01/06/2026 | 12:13 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assited TM to check status. Advised tm to restart PDA, avaya and citrix. Took time for Avaya to pull up. |
| Cordova, Jayvin | 01/06/2026 | 8:29 AM | 8:31 AM | Avaya Issue - Freeze | ADvised tm to restart PDa and avayta. |
| Billones, Vincent Paul | 01/06/2026 | 9:45 AM | 9:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| CabalQuinto, Shayne | 01/06/2026 | 9:00 AM | 9:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Mass sysdown / Citrix froze / citrix disconnected twice |
| Pelaez, Ma Christine Joy | 01/06/2026 | 9:35 AM | 9:40 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break |
| Alayon, Joeven | 01/06/2026 | 10:25 AM | 10:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat. PDA error. |
| Condino, Melissa | 01/06/2026 | 12:04 PM | 12:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnects automatically while on call. PDA error. |
| Tupaz, Krisha Faye | 01/06/2026 | 12:04 PM | 12:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call. kicked out of citrix. Repull up tools. |
| Teodosio, Jean | 01/02/2026 | 12:26 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 3rd floor. |
| Dumali, Marjorie | 01/02/2026 | 1:35 PM | 1:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. |
| Dumali, Marjorie | 01/02/2026 | 1:39 PM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. |
| Macalintal, Hanna Jane | 01/02/2026 | 12:24 PM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor. |
| Baguioro, Chybelle | 01/02/2026 | 12:00 PM | 12:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch |
| Condino, Melissa | 01/02/2026 | 12:25 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Sta Romana, Jett | 01/02/2026 | 12:25 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | change station from 5th floor to 3rd floor. |
| Billones, Vincent Paul | 01/02/2026 | 12:34 PM | 12:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor |
| Dumali, Marjorie | 01/02/2026 | 12:29 PM | 12:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on ready. Change station |
| Baguioro, Chybelle | 01/02/2026 | 12:42 PM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change floor from 5th floor to 3rd floor |
| Alayon, Joeven | 01/02/2026 | 12:38 PM | 12:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Wait for citrix to unfreeze but call already disconnected. |
| Bautista, Rochell | 01/02/2026 | 12:22 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA disconnected. |
| CabalQuinto, Shayne | 01/02/2026 | 12:33 PM | 12:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 3rd floor. |
| Dumali, Marjorie | 01/06/2026 | 8:59 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Change station from 3rd floor to 2nd floor. |
| Dumali, Marjorie | 01/06/2026 | 9:21 AM | 9:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Alcazaren, Marivie | 01/06/2026 | 1:03 PM | 1:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Azarcon, Renalyn | 01/06/2026 | 1:00 PM | 1:14 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected while on traning Meeting. |
| Dumali, Marjorie | 01/06/2026 | 1:03 PM | 1:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Cabantugan, Herjie | 01/06/2026 | 1:02 PM | 1:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Baulos, Bill Austin | 01/06/2026 | 8:59 PM | 9:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. universal system down. |
| Baulos, Bill Austin | 01/06/2026 | 1:40 PM | 1:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| CabalQuinto, Shayne | 01/06/2026 | 1:29 PM | 1:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Valencia, Paulyn Rose | 01/06/2026 | 2:00 PM | 2:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 01/06/2026 | 1:35 PM | 2:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch. |
| Pelaez, Ma Christine Joy | 01/06/2026 | 12:33 PM | 12:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Tupaz, Krisha Faye | 01/07/2026 | 1:59 PM | 2:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected and PDA error while on lunch |
| Baguioro, Chybelle | 01/07/2026 | 2:20 PM | 2:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Call not disconnected. |
| Baguioro, Chybelle | 01/07/2026 | 2:22 PM | 2:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error. Contact not disconnected. |
| Alayon, Joeven | 01/07/2026 | 2:00 PM | 2:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch |
| Tupaz, Krisha Faye | 01/07/2026 | 9:39 AM | 9:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call not disconnected. |
| Dumali, Marjorie | 01/07/2026 | 9:10 AM | 9:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error and citrix disconnected. |
| Pelaez, Ma Christine Joy | 01/07/2026 | 10:07 AM | 10:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat. Chat not disconnected. |
| Baguioro, Chybelle | 01/07/2026 | 10:37 AM | 10:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat. Chat not disconnected. |
| Teodosio, Jean | 01/06/2026 | 9:00 AM | 9:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Universal system down. |
| Alayon, Joeven | 01/07/2026 | 11:29 AM | 11:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | rix froze and disconnected/ Need to repull up tools again. |
| Bautista, Rochell | 01/07/2026 | 11:47 AM | 12:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and PDA error while on lunch. |
| Dumali, Marjorie | 01/07/2026 | 12:32 PM | 12:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DA error while on call. Call not disconnected. |
| Azarcon, Renalyn | 01/07/2026 | 12:28 PM | 12:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on lunch. |
| CabalQuinto, Shayne | 01/07/2026 | 12:30 PM | 12:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error. |
| Mina, Mariel | 01/07/2026 | 1:06 PM | 1:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/07/2026 | 3:46 PM | 3:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call |
| CabalQuinto, Shayne | 01/07/2026 | 3:51 PM | 3:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Teodosio, Jean | 01/07/2026 | 3:45 PM | 3:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. |
| Bautista, Rochell | 01/07/2026 | 3:49 PM | 3:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. PDA error |
| Dumali, Marjorie | 01/07/2026 | 3:42 PM | 3:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Oquendo, Jemart | 01/07/2026 | 4:00 PM | 4:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/7/2026 Start Time End Time: 4:00 - 4:07 GSD Ticket Number : Issue Type: kick out of citrix while setting up the tools before ready Account Number: N/A POD Number: 31 POD Letter: G VPS USED: PHX REASON: Was already set up all the tools before 4:00 // citrix froze at around 3:55 and got kick out of citrix // need to restart citrix and move to another station // avaya took too long to load |
| Altamia, Margie Ann | 01/07/2026 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze 1 minute before 4pm, need to re pull up avaya |
| Opina, Angelica | 01/07/2026 | 1:00 PM | 1:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Valencia, Paulyn Rose | 01/07/2026 | 12:57 PM | 1:07 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/07/2026 | 6:05 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Need to change station. |
| Baguioro, Chybelle | 01/07/2026 | 6:16 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze disconnected and PDA error |
| Ponce, Renz Kirby | 01/06/2026 | 1:01 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA error while on ready |
| Cabugao, Peter Kent | 01/07/2026 | 6:52 AM | 7:01 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and audio issue |
| Ponce, Renz Kirby | 01/07/2026 | 4:20 PM | 4:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA error while on ready |
| Pelaez, Ma Christine Joy | 01/07/2026 | 6:50 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 01/07/2026 | 7:37 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/07/2026 | 7:30 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected and PDA error |
| Launio, Hope | 01/06/2026 | 12:39 AM | 12:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | error in denali while on break |
| Sta Romana, Jett | 01/07/2026 | 7:36 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Change station from 3rd floor to 2nd floor. |
| Teodosio, Jean | 01/07/2026 | 7:50 AM | 7:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat. Change station from 3rd floor to 2nd floor |
| Dumali, Marjorie | 01/07/2026 | 7:30 AM | 7:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Change station from 3rd floor to 2nd floor. |
| Dumigpi, Althea | 01/07/2026 | 5:00 PM | 5:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tacud, Claira Mae | 01/07/2026 | 8:28 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Lizada, Bea | 01/07/2026 | 5:00 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out from Citrix even before going on ready | VPN Disconnected | Had to restart PDA, AVAYA and VPN | Takes a while before the Citrix pulled up || Needs to set up tools again. |
| Degoma, Renz | 01/07/2026 | 5:06 PM | 5:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Launio, Hope | 01/07/2026 | 5:00 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Villanueva, Joevil Paul | 01/07/2026 | 5:05 PM | 5:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA in error. Issue with Nexidia audio / coach Ailene told me to restart pc / Avaya took so long to reopen. |
| Launio, Hope | 01/07/2026 | 5:24 PM | 5:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| gard reset due to system issue/no audio in nexidia |
| Balontong, Nino Shary | 01/06/2026 | 12:35 AM | 12:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected, Citrix close while on call| Citrix keeps on kicking out, Took a while to pull up Avaya, Log in Citrix multiple times |
| Dariagan, Esequela May | 01/06/2026 | 11:50 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Kicked out from Citrix, (while the call is still on going) |
| Talabucon, Michelle | 01/05/2026 | 12:46 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Dap-og, Florence | 01/05/2026 | 12:38 AM | 12:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch (had a hard time logging in to citrix , need to restart citrix then re-pull up tools) |
| Anisco, Jess Kendrick | 01/05/2026 | 12:42 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED (Citrix froze for a long time and citrix disconnected had to repull up tools again and restart vpn avaya and PDA) |
| Carlos, Anna Mae | 01/07/2026 | 6:30 PM | 6:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Antioquia, Leah Mae | 01/07/2026 | 6:10 PM | 6:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ebacuado, Khaleen Kaye | 01/07/2026 | 6:42 PM | 6:34 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/07/2026 | 7:20 PM | 7:27 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Detanoy, Anne Nicole | 01/07/2026 | 7:35 PM | 7:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Delfin, Precious Eleanor | 01/07/2026 | 7:42 PM | 7:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alair, Amiel Alan | 01/07/2026 | 7:35 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix Froze with cx still on the line. |
| Carlos, Anna Mae | 01/07/2026 | 7:47 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/07/2026 | 7:44 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dapilaga, Thea Faith | 01/07/2026 | 7:23 PM | 7:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error while on chat | loggedout | chat suddenly appears while still in error, need to reply and stamp on logout |
| Hermosisima, Maria Finah | 01/06/2026 | 7:33 AM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix/ frozen screen |
| Bacuta, Rodelyn | 01/07/2026 | 7:33 PM | 7:41 PM | Avaya Issue - Freeze | Avaya disconnected, had a hard time in waiting for Avaya to pull up. |
| Balasa, Jenneth | 01/07/2026 | 7:50 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dorado, Ricardo Jesus III | 01/07/2026 | 7:53 PM | 7:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Deocampo, Dennis | 01/07/2026 | 6:52 PM | 7:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Degoma, Rachel | 01/07/2026 | 7:59 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/07/2026 | 7:47 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for 3 mins. was kick out of Citrix so had to log in again and repull up VPN and Avaya. |
| Oquendo, Jemart | 01/07/2026 | 7:57 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 01/07/2026 | 7:50 PM | 8:03 PM | Avaya Issue - Freeze | Shift Date: 1/7/2026 Start Time End Time: 7:50 - 8:03 PM GSD Ticket Number : Issue Type: Citrix Froze after the call ended POD Number: 30 POD Letter: A VPS USED: PHX REASON: Citrix froze after the call, and got kicked out, had to re pull up tools and start again |
| Bautista, Demmeth | 01/07/2026 | 7:44 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue while on call. Citrix froze and Pda error. |
| Legaspi, Amiel Dave | 01/07/2026 | 7:37 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Caldea, Anne Emirald | 01/07/2026 | 7:42 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Citrix disconnected after a few minutes | Need to repull up tools again |
| Buaron, Jera | 01/07/2026 | 7:52 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Upod, Nina Marie | 01/07/2026 | 7:54 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart citrix, avaya, pda, and repull-up tools |
| Adame, Willie Mer | 01/07/2026 | 7:46 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Oquendo, Romel John | 01/07/2026 | 7:23 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Had to restart and re pull up all tools. Call endorsed for callback. |
| Altamia, Margie Ann | 01/07/2026 | 8:06 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, Avaya disconnected |
| Pamunag, Jazzen Roi | 01/07/2026 | 7:35 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, Couldnt sign in to avaya so I had to reopen when I tried to go on ready theres no option for ready on PDA, I restarted PDA and go on ready. |
| Cuare, Rey John | 01/07/2026 | 7:33 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| De Jose, Jan Cedrex | 01/07/2026 | 4:30 PM | 4:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Dalmino, Josie | 01/07/2026 | 8:28 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on messaging |
| Duatin, Marbee Darryl | 01/07/2026 | 8:17 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: avaya froze, need to quit and re pull up, having issue to pull up, disconnect vpn and reconnect |
| Jalocon, Marites | 01/07/2026 | 8:34 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: frozen Citrix while on call || call DC || need to repull up AVAYA and denali. |
| Diamonon, Fons Fernando | 01/07/2026 | 8:34 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call. Call got disconnected and had to re pull up tools and PDA |
| Sobredo, Mark Bryan | 01/07/2026 | 8:49 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected Restarted PDA and stamped on ready when PDA was pulled up |
| Andrade, Yvonie | 01/07/2026 | 8:48 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the ctirix froze and no audio already. Stamp back to ready. |
| Raymundo, Pamela | 01/07/2026 | 8:49 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I had sysdown while on call| Citrix froze|I delivered ghost spiel and end the call| I was about to get on ready however my citrix disconnected same goes with my Avaya| Restarted my Citrix, Log in on my avaya| Pulled up my tools & stamped on ready| |
| Diocena, Karl Vincent | 01/07/2026 | 8:43 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call citrix froze and disconnected | had to re pull up citrix and wait for avaya and vpn to connect |
| Duatin, Marbee Darryl | 01/07/2026 | 8:53 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: change citrix from na to lvs, due to severe latency calls already affecting my aht due to delayed response of citrix, re pull up tools |
| Cahilig, Raven Roe | 01/07/2026 | 8:48 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Deocampo, Dennis | 01/07/2026 | 8:44 PM | 9:07 PM | Citrix Latency - Change Citrix Server | NA |
| Dicon, Reymelyn Grace | 01/07/2026 | 7:42 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Carlos, Anna Mae | 01/07/2026 | 9:26 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jean | 01/07/2026 | 7:36 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Antioquia, Leah Mae | 01/07/2026 | 9:36 PM | 9:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/07/2026 | 10:08 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Martinez, Jayza Mae | 01/07/2026 | 10:00 PM | 10:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali loading - restarted avaya and PDA/Denali |
| Carlos, Anna Mae | 01/07/2026 | 10:08 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponce, Renz Kirby | 01/07/2026 | 7:59 PM | 8:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | case resolved still running on PDA |restarted PDA and stamp on ready but no cases being acquired| restarted VPN, Avaya and PDA to resolve the issue |
| Tolentino, Realyn | 01/07/2026 | 10:00 PM | 10:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/ Keeps on loading (latency/late log in) |
| Celeste, Airene Mae | 01/06/2026 | 7:12 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix Disconnected/while on one on one coaching |
| Jore, Paul Vincent | 01/07/2026 | 10:00 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix error. Cannot pull up |
| Ponce, Renz Kirby | 01/07/2026 | 8:22 PM | 8:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze Kicked out of Citrix| PDA error |
| Simon, Cheryll Grace | 01/06/2026 | 5:36 AM | 5:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | , Kicked out of Citrix |
| Cordovero, Jinky | 01/07/2026 | 6:54 PM | 7:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit and denali error while working on a case |
| Briones, Mark | 01/05/2026 | 12:50 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Cordovero, Jinky | 01/07/2026 | 8:13 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit and denali error while working on case |
| Condez, Rea Angelika | 01/07/2026 | 10:00 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Teammate cannot login to avaya. Teammate changed station. |
| Aguil, Mark Anthony | 01/05/2026 | 12:29 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bido, Sarra Veronica | 01/05/2026 | 12:30 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Iguis, Jessa | 01/07/2026 | 9:40 PM | 9:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze , error in denali while on pending lunch |
| Hari-on, Marrienne | 01/05/2026 | 1:02 AM | 1:14 AM | Avaya Issue - Freeze | Issue: Avaya Issue - Freeze-- citrix froze while on ready, got kicked out of citrix afterwards, had to restart and repull up all tools to set up again |
| Procalla, Vincent Albert | 01/07/2026 | 10:07 PM | 10:14 PM | No Audio - PDA/ other tools still functional | No audio on the teleconnector. Had to change station |
| Barzanas, Irene | 01/06/2026 | 5:56 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Ebuna, Ckim Wesley | 01/07/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Gloria, Arielle Marie | 01/07/2026 | 8:03 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during the call then few seconds later, got kicked out of Citrix / contact disconnected upon Citrix disconnection / pulled up Citrix and took a while for Citrix to load |
| Pancho, Ednamae | 01/07/2026 | 8:26 PM | 8:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA suddenly error while on chat |
| Calizo, Jason Bengon | 01/07/2026 | 9:38 PM | 9:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/VPN disconnected while working a case - Citrix Disconnected/Tools Error |
| Gallofin, Rach Mary | 01/06/2026 | 5:57 PM | 6:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Penano, Herlyn | 01/07/2026 | 8:33 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX Freeze, PDA disconnect while on call, disconnected the VPN manually to prevent accepting calls , tracked disconnected call. Took a while to pull up Avaya. |
| Anisco, Jess Kendrick | 01/06/2026 | 6:01 PM | 6:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Baler, Nathaniel Victor | 01/07/2026 | 10:32 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error | citrix froze- While Resolving a Case |
| Adonay, Lorena | 01/06/2026 | 7:37 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Hiasa, Angel | 01/07/2026 | 7:50 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout to Citrix/ Avaya freeze |
| Villegas, Ruella Jane | 01/06/2026 | 7:37 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Espineda, Janine Nicole | 01/07/2026 | 8:58 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted| citrix unresponsive took a while to pull up avaya |
| Cabuslay, Ma Richelle | 01/07/2026 | 8:59 PM | 9:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | Computer Froze, I have no option to click on to login on my Citrix to go on READY. Needed to do a HARD RESET and set up all my tools. |
| Degoma, Rachel | 01/07/2026 | 9:06 PM | 9:27 PM | Citrix Latency - Change Citrix Server | Severe latency during call | Permission to logout after call | Had to sign out of Citrix due to latency | Had to change Citrix Server and sign in twice because the other server wouldn't load | Had to reset VPN, Avaya, and PDA | Had to setup tools | Had to leave notes on the account and track the account |
| Dumigpi, Althea | 01/07/2026 | 9:00 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call not disconnected; having hard time to login on citrix ; "you cannot log on at this time", "invalid processor", tried to login to multiple citrix but keeps on kicking out; need to restart PC |
| Vista, Bernie | 01/07/2026 | 10:00 PM | 10:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM was not able to stamp on ready at 10:00 PM l PDA went on not responding |
| Santillan, Wea | 01/07/2026 | 8:42 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | Contact not disconnected | |
| Basas, Gerlyn | 01/07/2026 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Everything is on loading// unbale to pull up PDA and other tools// advised to changed citrix// From DUB to LVS// unbale to stam on ready on time// |
| Aguilar, Leanne Kaye | 01/07/2026 | 7:32 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | My Citrix froze (while on call , check if the cx is still on the still, but still no response then got disconnected) and shows connection lost. Afterwards i got kicked out from citrix and have to restart it as it won't let me in. Have to repull up the tools. Left notes on the account and endorsed for a callback |
| Trinidad, Angelika | 01/07/2026 | 7:16 PM | 7:28 PM | Citrix Disconnected/PDA/Denali Error - after Break | citrix kicked out after break |
| Trinidad, Gio Enrico | 01/07/2026 | 7:15 PM | 7:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break/ need to repull up Citrix and Avaya and tools |
| Sion, Noel James | 01/07/2026 | 7:39 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya disconnected While on call need to repull up the tools |
| Olivas, Johanna | 01/07/2026 | 10:00 PM | 10:16 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Pinalba, Reybe | 01/07/2026 | 7:33 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | While assisting the Cx the citrix froze and disconnected|Need to re-pull up PDA,Citrix, and Avaya|Had a hard time pulling up the Avaya. |
| Duabe, Danica Faye | 01/07/2026 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Unable to start VPN; it just shows 'log on in progress'. Restarted PC and Citrix twice. Latency during set up. Wasn't able to go on ready on time due to latency. |
| Oquendo, Romel John | 01/07/2026 | 7:23 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Had to restart and re pull up all tools. Call endorsed for callback. |
| Villarosa, Gerry | 01/07/2026 | 8:21 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | Restart VPN, AVAYA and repull up all my tools |
| Ebacuado, Khaleen Kaye | 01/07/2026 | 10:44 PM | 10:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Torres, Maycel | 01/07/2026 | 8:35 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | : Avaya Freeze/Avaya takes time to load |
| Trinidad, Angelika | 01/07/2026 | 8:40 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | :repull up avaya it takes time to load |
| Aguil, Mark Anthony | 01/07/2026 | 7:31 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Dilla, Ronald | 01/06/2026 | 7:40 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Viejo, Jerilee | 01/07/2026 | 10:00 PM | 10:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Avaya Keeps on loading (latency/late log in) |
| Detorio, Mc Varry | 01/07/2026 | 4:00 PM | 4:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Tupas, Jastin | 01/07/2026 | 8:34 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | repull up avaya it takes time to load |
| Dap-og, Florence | 01/06/2026 | 7:54 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Briones, Mark | 01/06/2026 | 7:46 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Beneranda, Yliaza John | 01/06/2026 | 7:49 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Alsagon, Loriely Anne | 01/07/2026 | 4:00 PM | 4:13 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: COACH WHYNE |
| Falco, Maeriluz | 01/06/2026 | 7:38 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Patricio, Aikie | 01/06/2026 | 8:13 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | Restart Citrix |
| Degala Jr, Darwin | 01/07/2026 | 4:50 PM | 5:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Briones, Lorrie Miles | 01/07/2026 | 7:34 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Frio, Denziel Marie | 01/06/2026 | 8:25 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 8:25 AM and PDA error while engage in a call. Call disconnected and need to restart PDA |
| Hari-on, Marrienne | 01/06/2026 | 9:10 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Dilla, Ronald | 01/06/2026 | 9:18 PM | 9:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Mujal, Archieval | 01/06/2026 | 9:02 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Ongkingco, Kim Verly | 01/06/2026 | 8:17 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out, CX still on the line. Had to assist CX until the end of the call until CX cannot hear me. Ghost spiel initiated. Restarted Citrix. Logged out and in to VPN and Avaya. Pulled up all my tools and logged back in to PDA |
| Artates, Micha Ella | 01/07/2026 | 7:38 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Barzanas, Irene | 01/06/2026 | 10:04 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Castro, Nyl John | 01/07/2026 | 10:00 PM | 10:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate was not receiving calls after he went on ready. PDA disappeared and teammate pulled up denali again. No calls after teammate went on ready again. Teammate had to restart setting up denali and tools again. |
| Gallofin, Rach Mary | 01/06/2026 | 9:59 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Busia, John Paul | 01/06/2026 | 8:12 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting cx and when it back I cannot hear the cx| Ghost spiel| Need to pull up the tools again since I was kicked out on Citrix |
| Anisco, Jess Kendrick | 01/06/2026 | 10:02 PM | 10:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Villegas, Ruella Jane | 01/06/2026 | 11:36 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bacas, Maxine Rose | 01/07/2026 | 7:36 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Aguil, Mark Anthony | 01/06/2026 | 11:41 PM | 11:44 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/06/2026 | 7:37 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Alarba, Phoebecates | 01/06/2026 | 8:05 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out and froze need to restart again the system issue started 8:02 and the call ended 8:05. |
| Falco, Maeriluz | 01/06/2026 | 11:37 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Dap-og, Florence | 01/06/2026 | 11:54 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Llorente, Mel Rose | 01/06/2026 | 3:47 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call (04:04) the cx is still on the line that's why I try pull up another Citrix which is Azure NA but I need to restart the NA citrix when I finished pulling up the citrix can't no longer hear cx the call ended 04:17 am. |
| De Juan, Ivan Raphael | 01/07/2026 | 10:00 PM | 10:07 PM | Avaya Issue - Freeze | ISSUE: Avaya license expired, advised by workforce to restart PC |
| Dilla, Ronald | 01/06/2026 | 11:56 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Cobrado, Ma Cyrine | 01/06/2026 | 4:59 AM | 5:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Contact disconnected while engaged in a call, No audio restart Citrix | Avaya took a long a long time to pull up |
| Patricio, Aikie | 01/06/2026 | 4:13 AM | 4:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Adonay, Lorena | 01/06/2026 | 11:34 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Balasa, Jenneth | 01/07/2026 | 9:32 PM | 9:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Gallofin, Therese Mary | 01/06/2026 | 11:55 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Talabucon, Michelle | 01/06/2026 | 12:49 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bido, Sarra Veronica | 01/06/2026 | 11:53 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Cobrado, Ma Cyrine | 01/06/2026 | 4:10 AM | 4:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting cx| when it get back, I cannot hear the cx and call was disconnected |
| Mujal, Archieval | 01/06/2026 | 1:09 PM | 1:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Hari-on, Marrienne | 01/06/2026 | 1:12 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Beneranda, Yliaza John | 01/06/2026 | 11:50 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Briones, Mark | 01/07/2026 | 4:30 PM | 4:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Hari-on, Marrienne | 01/07/2026 | 5:10 PM | 5:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Gallofin, Rach Mary | 01/07/2026 | 5:38 PM | 5:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Cobrado, Ma Cyrine | 01/06/2026 | 1:07 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya took a long time to pull up, DA not responding PDA kicked out while still engaged in a call. cannot dropped the call in Avaya, Avaya forced quit. |
| Berdandino, Rosalie | 01/06/2026 | 8:24 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | System froze // kicked out to citrix |
| Carlos, Anna Mae | 01/07/2026 | 11:44 PM | 11:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| De Jose, Jan Cedrex | 01/07/2026 | 8:37 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn |
| Diama, Joana Marie | 01/07/2026 | 9:02 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze for few seconds and eventually disconnects after the VPN was disconnected. the call was also disconnected. had to repull up all tools, stamped on ready after signing in to Citrix while repulling up all tools. |
| So, Amber Mae | 01/06/2026 | 9:18 AM | 9:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Avaya Froze |
| Mujal, Archieval | 01/07/2026 | 5:41 PM | 5:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Delfin, Precious Eleanor | 01/07/2026 | 11:49 PM | 11:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Delfin, Precious Eleanor | 01/07/2026 | 11:49 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| De Jose, Jan Cedrex | 01/07/2026 | 9:03 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The teammate tried to click ready after break but the PDA keeps buffering and when the teammate tried to call outside using the AVAYA but the AVAYA is not responding this was reported to workforce and the teammate had to restart AVAYA and start signing in to VPN and get ready to PDA. |
| Quirino, Rio Mae | 01/07/2026 | 11:50 PM | 11:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Nobleza, Ronelyn | 01/07/2026 | 11:44 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frio, Denziel Marie | 01/06/2026 | 3:15 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 3:15 AM and call disconnected at 3:17 due to PDA error. Unable to pull up PDA du to avaya issue in siging in and need to restart avaya |
| Adonay, Lorena | 01/07/2026 | 6:02 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Briones, Mark | 01/07/2026 | 8:14 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Adonay, Lorena | 01/07/2026 | 7:34 PM | 8:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Eslaban, Jose Leo | 01/07/2026 | 8:27 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Conlu, Ma Josefa | 01/07/2026 | 11:58 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach je |
| Adame, Willie Mer | 01/07/2026 | 12:00 AM | 12:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose Lequip (CW) |
| Polvorosa, Trezia Mae | 01/07/2026 | 7:48 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Dela Cruz, Rozhien | 01/07/2026 | 7:48 PM | 7:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Dalmino, Josie | 01/07/2026 | 11:55 PM | 12:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ibanez, Daniell | 01/07/2026 | 11:51 PM | 12:03 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Oquendo, Jemart | 01/07/2026 | 12:00 PM | 12:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Borlado, Lady Mae | 01/07/2026 | 8:45 PM | 8:54 PM | Citrix Latency - Change Citrix Server | Resolved |
| Dorado, Ricardo Jesus III | 01/07/2026 | 12:00 PM | 12:07 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Falco, Maeriluz | 01/07/2026 | 8:43 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Dapilaga, Thea Faith | 01/07/2026 | 11:35 PM | 11:45 PM | Citrix Latency - Change Citrix Server | Resolved |
| Aguil, Mark Anthony | 01/07/2026 | 8:34 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Mujal, Archieval | 01/07/2026 | 8:58 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bautista, Demmeth | 01/07/2026 | 11:46 PM | 11:54 PM | Citrix Latency - Change Citrix Server | Resolved. |
| Talabucon, Michelle | 01/07/2026 | 9:08 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Guevara, Prince Carl | 01/07/2026 | 11:49 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Birog, Sam Ryan Louise | 01/07/2026 | 11:46 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Hiasa, Angel | 01/07/2026 | 11:44 PM | 11:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Pancho, Ednamae | 01/07/2026 | 11:45 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Custodio, Dephra Nicole | 01/07/2026 | 12:12 AM | 12:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised tm to assist first and restart PDA and stamp on ready right away. |
| Balontong, Nino Shary | 01/07/2026 | 11:49 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Pamunag, Jazzen Roi | 01/07/2026 | 11:40 PM | 11:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Aguilar, Leanne Kaye | 01/07/2026 | 11:40 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Discutido, Karen Grace | 12/31/2025 | 12:28 AM | 12:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Dadivas, Nica Rose | 12/31/2025 | 4:17 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while the cx is on the line. I was able to answer the cx inquiry and after, the call disconnected and I was kicked out on the citrix. |
| Billones, King Jether | 01/05/2026 | 5:40 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kickout after lunch / Citrix Restart |
| Deita, Kimberly | 01/05/2026 | 5:50 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected. Restarted tools. |
| Martinez, Jayza Mae | 01/07/2026 | 11:46 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected - call disconnected - restarted citrix |
| Trinidad, Gio Enrico | 01/07/2026 | 11:08 PM | 11:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya froze / VPN disconnected, takes time to load |
| Trinidad, Angelika | 01/07/2026 | 11:14 PM | 11:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Repull up avaya / denali |
| Barrera, Jose Marco | 01/07/2026 | 5:00 PM | 5:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Romel John | 01/07/2026 | 11:26 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call not disconnected and cx agreed to be called back. Had to restart and re pull up tools. |
| Borja, Phoebe | 01/06/2026 | 4:44 AM | 4:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze |and logged out |
| Sion, Noel James | 01/07/2026 | 11:35 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call disconnected and cx agreed to be called back. Had to restart and re pull up tools. |
| Pinalba, Reybe | 01/07/2026 | 11:35 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected|PC has been restart|Re-pull up all the tools|Had a hard time pulling Up Avaya |
| Billones, Mark | 01/06/2026 | 7:28 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Mayuga, Chezka Kate | 01/07/2026 | 7:35 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Burbano, Maita | 01/06/2026 | 4:05 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Besa, Mary Jane | 01/07/2026 | 7:26 PM | 7:35 PM | Avaya Issue - Freeze | N/A |
| Ibanez, Anacel | 01/07/2026 | 7:50 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/07/2026 | 8:14 PM | 8:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Baranda, Patricia Ann | 01/07/2026 | 12:41 AM | 12:45 AM | Avaya Issue - Freeze | Citrix Froze. Cx still on the line |
| Awayan, Andrea | 01/07/2026 | 8:44 PM | 8:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Hierro, Alnie Glaze | 01/06/2026 | 3:19 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Salvador, KC | 01/07/2026 | 12:09 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Saquita, Jashsen Mea | 01/05/2026 | 9:00 AM | 9:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR | restart PDA |
| Salas, Ma Joyce | 01/07/2026 | 8:53 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ordines, Kent Lester | 01/07/2026 | 8:50 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bermudes, James | 01/07/2026 | 9:02 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jocelyn | 01/07/2026 | 8:42 PM | 9:10 PM | Citrix Latency - Change Citrix Server | N/A |
| Cadorna, Diomelyn Jane | 01/07/2026 | 9:02 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zubiaga, Trimuel | 01/07/2026 | 9:03 PM | 9:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ofialda, Jamael | 01/07/2026 | 1:05 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while handling call Citrix / Avaya / VPN |
| Algoso, Kyla Joy | 01/07/2026 | 12:50 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 12:50 AM - 12:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error Account Number: none Pod Number/Letter: 5/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 01/07/2026 | 12:48 AM | 12:56 AM | No Audio - PDA/ other tools still functional | Shift Date: 7-JAN-2026 Start Time | End Time: 12:48 AM | 12:56 AM Issue Type: no audio. need to borrow different headset Account Number: 5603436209171343462 Pod Number/Letter: 12- E Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: COACH Borres |
| Magdaluyo, Claire Mae | 01/07/2026 | 12:52 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 12:52 AM - 1:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume my Denali got error during the call Account Number: 1938391893270359596 Pod Number/Letter: 28/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Guevara, Prince Carl | 01/07/2026 | 7:50 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA disco Issue: Citrix Freeze and PDA disconnected. |
| Jimenez, Jenefer | 01/07/2026 | 12:57 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 12:57 AM - 1:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze after the call | after system resume my Denali got error and received a call but got disconnected Account Number: 5606445997410939312 Pod Number/Letter: 21/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Denosta, Marrianne | 01/07/2026 | 1:01 AM | 1:15 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/7/2026 Start Time End Time: 1:01 AM - 1:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No audio| need to look for a different station or POD Account Number: 1392556195928931005 Pod Number/Letter: 12-E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dumigpi, Althea | 01/07/2026 | 1:12 AM | 1:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Durana, Alysa Charamae | 01/07/2026 | 10:42 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, kickout of Citrix and PDA error |
| Tolentino, Realyn | 01/07/2026 | 1:05 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / PDA Error unable to unhold customer / call not disconnected but unable to unhold |
| Barrera, Jose Marco | 01/07/2026 | 9:30 PM | 9:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Federiso, Maria Angela | 01/07/2026 | 1:14 AM | 1:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze // PDA Error while on call |
| Sarmiento, Xian Yan | 01/07/2026 | 12:47 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze and disconnected | had to restart PDA, VPN and Avaya | Placed detailed notes on the account and endorsed for call back | Setup Tools again |
| Besa, Mary Jane | 01/07/2026 | 11:26 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sarmiento, Xian Yan | 01/07/2026 | 1:14 AM | 1:18 AM | Avaya Issue - Freeze | Avaya Disconnected while on call | can hear the caller but she can't hear me back | Stamp on logout and restarted Avaya and PDA |
| Murillo, Vanessa | 01/07/2026 | 11:38 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/07/2026 | 11:45 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 01/07/2026 | 11:32 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I was kicked out to citrix while on chat and have trouble opening my citrix again, need to restart citrix, avaya, vpn, and pull up all the tools again. |
| Ibanez, Anacel | 01/07/2026 | 11:50 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/07/2026 | 12:09 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diamonon, Fons Fernando | 01/07/2026 | 12:05 AM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while closing the call. Kicked out of citrix and call got disconnected and had to re pull up tools and PDA |
| Duatin, Marbee Darryl | 01/07/2026 | 12:19 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn and quit avaya due it frozen, having issue to pull it up. |
| Birog, Sam Ryan Louise | 01/07/2026 | 7:46 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA disco Issue: Citrix Freeze and PDA disconnected. |
| Awayan, Andrea | 01/07/2026 | 12:45 AM | 1:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Jalocon, Marites | 01/07/2026 | 12:36 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call citrix froze and disconnected | had to re pull up citrix, avaya, denali and tools. |
| Selorio, Kathleen Joyce | 01/07/2026 | 1:14 AM | 1:24 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Cadorna, Diomelyn Jane | 01/07/2026 | 1:11 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Andrade, Yvonie | 01/07/2026 | 12:50 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call and cannot navigate on citrix, no audio on the call and had to re-log in to avaya as I was disconnected. Stamp on break after. |
| Sanguillosa, Rhea | 01/07/2026 | 1:15 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Alair, Amiel Alan | 01/07/2026 | 11:36 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected, Citrix Froze Kicked out from citrix. with cx still on the line. |
| Sobredo, Mark Bryan | 01/07/2026 | 1:15 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after Lunch Restarted PDA and stamped on ready when PDA was pulled up |
| Balontong, Nino Shary | 01/07/2026 | 7:48 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Zubiaga, Trimuel | 01/07/2026 | 1:25 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Beluso, Jhenice | 01/07/2026 | 11:30 PM | 11:42 PM | Avaya Issue - Freeze | Avaya Issue | Avaya Freeze |
| Altamia, Margie Ann | 01/07/2026 | 12:08 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, Avaya disconnected |
| Salas, Ma Joyce | 01/07/2026 | 1:23 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lizada, Bea | 01/07/2026 | 12:38 AM | 12:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/07/2026 | 11:46 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze and disconnected while on call, need to set up new citrix Issue: unable to close citrix to open a new one |
| Diocena, Karl Vincent | 01/07/2026 | 1:25 AM | 1:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch denali error | restarted VPN and avaya |
| Bermudes, James | 01/07/2026 | 1:26 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Balontong, Nino Shary | 01/07/2026 | 11:49 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ordines, Kent Lester | 01/07/2026 | 1:20 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cortes, Jessa | 01/07/2026 | 11:33 PM | 11:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Penano, Herlyn | 01/07/2026 | 12:37 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out from CITRIX, PDA disconnect while on call, disconnected the VPN manually to prevent accepting calls while setting up tools, tracked disconnected call. Took a while to pull up Avaya. |
| Cortes, Jessa | 01/07/2026 | 11:01 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espineda, Janine Nicole | 01/07/2026 | 12:50 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error / citrix froze / call is still active but no audio / endorsed for callbac |
| Ang, Princess | 01/07/2026 | 12:57 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error while on ready | call disconnected but was able to receive chat while PDA on error | needs to rply on chat before can stamp ready on PDA again |
| Bacuta, Rodelyn | 01/07/2026 | 11:35 PM | 11:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Baldisimo, Krishna Joy | 01/07/2026 | 1:25 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Citrix froze while on call, PDA error, logout and ready again |
| Cortes, Jessa | 01/07/2026 | 7:01 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Preciosa, Marie Antonette | 01/07/2026 | 9:42 PM | 9:54 PM | No Audio - PDA/ other tools still functional | No audio while resolving case - Restart PC |
| Santillan, Wea | 01/07/2026 | 12:42 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out of the Citrix | Contacts not disconnected | set up tools again |
| Donguines, Dia | 01/07/2026 | 11:18 PM | 11:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali went error while on ready |
| Dariagan, Esequela May | 01/07/2026 | 12:51 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN Disconnected, Citrix froze, Kicked out from Citrix (while on call), hard time pulling up the Avaya |
| Lizada, Bea | 01/07/2026 | 1:00 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out from Citrix while on call; did not end the call yet as I am waiting for the cx to respond | VPN Disconnected | Had to restart PDA, AVAYA and VPN | Takes a while before the Citrix pulled up and needs to restart again because the tools are keeps on loading || Needs to set up tools again || tracked acct and endorsed for callback. |
| Francisco, April Rose | 01/07/2026 | 11:38 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Got kicked out on Citrix while on break. Reset up Avaya and PDA. |
| Tupas, Jastin | 01/07/2026 | 1:02 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Contillo, Jerome | 01/07/2026 | 12:02 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Cabuslay, Ma Richelle | 01/07/2026 | 1:03 AM | 1:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my tools. |
| Cabuslay, Ma Richelle | 01/07/2026 | 1:15 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my tools. |
| Vili, Annie Grace | 01/07/2026 | 12:31 AM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and VPN disconnected while on break. |
| Trinidad, Angelika | 01/07/2026 | 1:04 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Repull up avaya / denali |
| Cordovero, Jinky | 01/07/2026 | 12:36 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit and denali error while working oncase |
| Torres, Maycel | 01/07/2026 | 1:22 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Freeze/Avaya takes time to load/Kicked out of Citrix/During lunch |
| Ponce, Renz Kirby | 01/07/2026 | 12:24 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA error while on ready |
| Villarosa, Gerry | 01/07/2026 | 1:13 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze after lunch | Restart VPN, AVAYA and repull up all my tools. |
| Guevarra, Lander John | 01/07/2026 | 1:10 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out citrix getting error message | restarted VPN, Avaya and pulled up citrix to resolve the issue |
| Lizada, Bea | 01/07/2026 | 8:59 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 01/07/2026 | 8:49 PM | 9:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sarmiento, Xian Yan | 01/07/2026 | 8:51 PM | 8:57 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tuyay, Shantal | 01/07/2026 | 1:44 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to help cx and once done restart Citrix and dial Avaya. advised to stamp on ready right away. |
| Patricio, Jason | 01/07/2026 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Frozen citrix |
| Simon, Cheryll Grace | 01/07/2026 | 1:35 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Lopez, Jocelyn | 01/07/2026 | 1:25 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deviente, Jenny | 01/07/2026 | 1:53 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error |
| Delos Reyes, Rj | 01/07/2026 | 1:49 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error, ghost call. |
| Alcones, Paula Jane | 01/07/2026 | 1:48 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze | no response heard from the CX and call got disconnected. |
| Hari-on, Marrienne | 01/07/2026 | 9:10 PM | 9:22 PM | Avaya Issue - Freeze | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch-- received call after lunch but got system issue and kicked out of citrix, delivered ghost spiel and had to restart all tools due to kicked out of citrix |
| Gallofin, Rach Mary | 01/07/2026 | 9:37 PM | 9:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Anisco, Jess Kendrick | 01/07/2026 | 10:02 PM | 10:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Barzanas, Irene | 01/07/2026 | 10:08 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Briones, Mark | 01/07/2026 | 10:26 PM | 10:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bido, Sarra Veronica | 01/07/2026 | 8:30 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Sabolbora, Angel Gennie | 01/07/2026 | 11:37 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Villegas, Ruella Jane | 01/07/2026 | 11:38 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Falco, Maeriluz | 01/07/2026 | 11:46 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Bido, Sarra Veronica | 01/07/2026 | 11:56 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Dadivas, Nica Rose | 01/07/2026 | 1:56 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Briones, Mark | 01/07/2026 | 12:32 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Viejo, Jerilee | 01/07/2026 | 1:58 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx and make sure to restart PDA and Stamp on ready right away. |
| Benid, Rose Anne | 01/07/2026 | 2:05 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Abunas, Mc Brandon | 01/07/2026 | 1:43 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Beltran, Mary Grace | 01/07/2026 | 1:49 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Hierro, Alnie Glaze | 01/06/2026 | 4:05 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Galagate, Kheven | 01/07/2026 | 1:54 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Mujal, Archieval | 01/07/2026 | 12:58 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - while on avail | need to set up everything after |
| Albay, Cymon | 01/07/2026 | 1:52 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // PDA Error while on call, call disconnected |
| Acoyong, Angel Joy | 01/06/2026 | 3:35 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Delegencia, Karl Kevin | 01/07/2026 | 2:08 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error | call got disconnected |
| Ofalla, Frank Danniel | 01/06/2026 | 4:03 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call |
| Cahilig, Raven Roe | 01/07/2026 | 12:49 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: while on break - citrix froze and disconnected | after the citrix works it went on error and had to restart avaya and get on ready |
| Dela Cruz, Rozhien | 01/07/2026 | 12:50 PM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Dayalo, Czarina Joy | 01/06/2026 | 3:19 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Sanchez, Queenie Joy | 01/07/2026 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Guevara, Prince Carl | 01/07/2026 | 1:07 PM | 1:11 AM | No Audio - PDA/ other tools still functional | Resolved |
| Arbis, Klarenz | 01/07/2026 | 11:47 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Viejo, Jerilee | 01/07/2026 | 2:14 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA and stamp on ready right away. |
| Bantigue, Jonna Mae | 01/07/2026 | 1:03 AM | 1:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Taylor, Joeline | 01/05/2026 | 9:36 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR |
| Vista, Bernie | 01/07/2026 | 10:19 PM | 10:29 PM | Citrix Latency - Change Citrix Server | Resolved |
| Lizada, Bea | 01/07/2026 | 1:26 AM | 1:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Duabe, Danica Faye | 01/07/2026 | 1:59 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call got DC. Fatal error, then clicked 'quit'. Unable to start VPN; it just shows 'log on in progress'. Citrix is just a white screen. Tools some time because I restarted PC and Citrix. |
| Agana, Glendalyn | 01/07/2026 | 7:38 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Cervanez, Pearly Jean | 01/07/2026 | 7:39 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Cartujano, Ace Joseph | 01/07/2026 | 7:42 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Cortes, Jd Grace | 01/07/2026 | 7:48 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Ciudad, John Lawrence | 01/07/2026 | 7:54 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Degala Jr, Darwin | 01/07/2026 | 12:52 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dayalo, Czarina Joy | 01/06/2026 | 3:59 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out | Disconnected |
| Magbanua, Ailyn | 01/06/2026 | 8:20 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call, call disconnected | Hard Reset | took awhile for the avaya to set up |
| Detorio, Mc Varry | 01/07/2026 | 11:58 PM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Iguin, Harlyn Mae | 01/06/2026 | 8:41 AM | 8:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CItrix disconnected while on call |
| Llegue, Bench Rhamsey | 01/07/2026 | 11:57 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Magbanua, Ailyn | 01/07/2026 | 1:04 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call disconnected. |
| Practisala, Pearly Ann | 01/07/2026 | 12:01 AM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Torre, Kin Bryan | 01/07/2026 | 1:40 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected call not disconnected. Avaya took too long to pull up. |
| Cervanez, Pearly Jean | 01/07/2026 | 11:48 PM | 12:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| De Jose, Jan Cedrex | 01/07/2026 | 12:37 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Agana, Glendalyn | 01/07/2026 | 11:33 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Degoma, Renz | 01/07/2026 | 1:47 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error | need to restart AVAYA because it's not responding |
| Cortes, Jd Grace | 01/07/2026 | 11:48 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Briones, Lorrie Miles | 01/07/2026 | 11:38 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Gamuzaran, Jhodeth-Ann | 01/07/2026 | 10:40 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. need to restart PDA |
| Bacas, Maxine Rose | 01/07/2026 | 11:44 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Practisala, Pearly Ann | 01/07/2026 | 10:31 PM | 10:44 PM | No Audio - PDA/ other tools still functional | Assisted By: WF Mollie |
| Barrios, Michael | 01/07/2026 | 11:26 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Alkonga, Abigail | 01/07/2026 | 7:40 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Need to pull up tools | citrix restarted| citrix unresponsive took a while to pull up avaya : noted on the account and set for callback |
| Degala Jr, Darwin | 01/07/2026 | 8:53 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dicon, Reymelyn Grace | 01/07/2026 | 11:38 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Llegue, Bench Rhamsey | 01/07/2026 | 8:44 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Tanong, Kelly | 01/07/2026 | 1:00 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Baldisimo, Krishna Joy | 01/07/2026 | 7:43 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Detorio, Mc Varry | 01/07/2026 | 7:58 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Amoguez, Apple Jane | 01/07/2026 | 1:04 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Delfin, Wenjiel | 01/07/2026 | 9:17 AM | 9:22 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gamuzaran, Jhodeth-Ann | 01/07/2026 | 6:32 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out while on call. need to restart citrix and re pull up tools. |
| Tarucan, Joede-an | 01/06/2026 | 2:58 PM | 3:12 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected while on Break|| Need to pull up all tools Reported to: Coach Bryan |
| Dayalo, Czarina Joy | 01/06/2026 | 7:19 AM | 7:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out | Disconnected |
| Pinaroyo, Rica Mae | 01/07/2026 | 2:14 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze |no audio | contact not disconnected |
| Ricardo, Danicah | 01/05/2026 | 8:59 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tool |
| Ricardo, Danicah | 01/05/2026 | 9:21 AM | 9:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected | hard reset | had to pull up tool |
| Ricardo, Danicah | 01/06/2026 | 8:55 AM | 8:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error | contact disconnected |
| Tondo, Joshua | 01/07/2026 | 2:16 AM | 2:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Disconnected while on break |
| Silvano, Jazel | 01/05/2026 | 1:36 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA error/restart Avaya |
| Ebuna, Ckim Wesley | 01/07/2026 | 2:02 AM | 2:11 AM | Avaya Issue - Freeze | resolved |
| Majen, Jenylyn | 01/07/2026 | 1:47 AM | 1:52 AM | Avaya Issue - Freeze | resolved |
| Silvano, Jazel | 01/06/2026 | 4:06 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/restart Avaya |
| Caballero, Raquel | 01/06/2026 | 6:50 AM | 6:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix |
| Luz, Dominic | 01/07/2026 | 2:22 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Brillantes, Angel Mae | 01/05/2026 | 8:59 AM | 9:34 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on Call // need to reboot the PC can't pull up PDA // need to restart the citrix and change station suggested by WF Rhayne | |
| Tariao, John David | 01/07/2026 | 2:26 AM | 2:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolved |
| Abool, Mary Gloden | 01/07/2026 | 1:34 AM | 1:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolved |
| Cezar, Princess Jean | 01/07/2026 | 1:44 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call trying to transfer to SUP|| no audio|| restart everything| re-pull up all tools |
| Bajande, Jemima | 01/06/2026 | 12:39 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call Reported to: Coach Bryan |
| Mayo, Emie Rose | 01/07/2026 | 3:24 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya got disconnected while on call. |
| Bueno, Patricia Nicole | 01/06/2026 | 11:57 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of citrix while on call. Had to pull up tools again Reported to: Coach Bryan |
| Aravejo, Shelomith | 01/06/2026 | 12:32 PM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Melissa |
| Cesar, Maila | 01/05/2026 | 8:59 AM | 9:15 AM | Citrix Issue - Sitewide Downtime | Citrix kick out | sitewide citrix | restart citrix. It took a while for citrix to load |
| Tarucan, Joede-an | 01/06/2026 | 1:20 AM | 1:30 AM | Citrix Latency - Change Citrix Server | Citrix disconnected while on Ready|| Need to pull up all tools Reported to: Coach Melissa |
| Fajardo, Jayshell | 01/06/2026 | 1:26 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Melissa |
| Bajande, Jemima | 01/06/2026 | 1:30 AM | 1:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call Reported to: Coach Melissa |
| Saquita, Jashsen Mea | 01/05/2026 | 9:21 AM | 9:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE || PDA ERROR | restart PDA |
| Chu, Kenny Lloyd | 01/06/2026 | 1:41 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call Reported to: Coach Bryan |
| Didulo, Liezel | 01/06/2026 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Bryan |
| Cezar, Princess Jean | 01/06/2026 | 1:43 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call| PDA error | restart everything Reported to: Coach Bryan |
| Dela Sada, Michaela | 01/06/2026 | 1:46 AM | 1:54 AM | Avaya Issue - Freeze | Citrix freeze, Lost Audio Reported to: Coach Bryan |
| Ombega, Joey | 01/06/2026 | 1:53 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error while on call Reported to: Coach Bryan |
| Ortiz, Arian Mae | 01/05/2026 | 9:35 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered a PDA Denali error while on call/call disconnected/Unable to sign in to Avaya/Advised to restart my Avaya by WF Rhayne |
| Cesar, Maila | 01/05/2026 | 9:24 AM | 9:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | restart citrix |
| Demandaco, Cristy | 01/06/2026 | 1:55 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze Call disconnected citrix disconnected |
| Prudente, Rhyme Roger | 01/06/2026 | 2:06 AM | 2:13 AM | Avaya Issue - Freeze | citrix disconnected while on ready. Reported to : Coach Bryan / WF Rhayne |
| Daniel, Mark Jojit | 01/07/2026 | 3:35 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA restart/ Citrix restart |
| Bordan, Rielyn Mae | 01/07/2026 | 2:41 AM | 2:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze // PDA Error while on call,// call not disconnected continued the call on avaya |
| Bueno, Patricia Nicole | 01/06/2026 | 2:08 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call Reported to: Coach Bryan |
| Arbolado, Danielle | 01/07/2026 | 2:46 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA denali error during lunch |
| Martinez, Jayza Mae | 01/07/2026 | 3:50 AM | 3:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze - call disconnected - restarted avaya and PDA/Denali |
| Bueno, Patricia Nicole | 01/06/2026 | 2:48 AM | 2:51 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while on call. Call disconnected. Reported to: Coach Bryan |
| Billones, King Jether | 01/05/2026 | 9:54 AM | 9:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error / Contact not disconnected |
| Daniel, Mark Jojit | 01/07/2026 | 3:35 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out after Lunch |
| Jore, Paul Vincent | 01/07/2026 | 3:54 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked / Call disconnected. |
| Aravejo, Shelomith | 01/06/2026 | 4:33 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. PDA/denali error. Restarted tools. Reported to: Coach Melissa |
| Deita, Kimberly | 01/05/2026 | 9:45 AM | 9:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Restarted citrix because it did not mirror |
| Tarucan, Joede-an | 01/06/2026 | 4:10 AM | 4:20 AM | Citrix Latency - Change Citrix Server | Citrix disconnected while on Ready|| Need to pull up all tools Reported to: Coach Melissa |
| Valerio, Mark David | 01/05/2026 | 9:07 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | login back and restart citrix since it did not mirror |
| Bajande, Jemima | 01/06/2026 | 4:41 AM | 4:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then Citrix disconnected while on the line. had to pull up tools again Reported to: Coach Melissa |
| Alegria, Princess Sharah Jade | 01/05/2026 | 8:59 AM | 9:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / Kicked out from Citrix while on call | citrix did not mirror had to restart citrix |
| Binag, Roxan Joy | 01/06/2026 | 5:25 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call. Call got disconnected. Had to reset citrix and pull up my tools again. Reported to: Coach Mel |
| Chu, Kenny Lloyd | 01/06/2026 | 5:42 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call Reported to: Coach Melissa |
| Didulo, Liezel | 01/06/2026 | 5:44 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Melissa |
| Abong, Lester John | 01/06/2026 | 5:54 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |Kicked out Reported to: Coach Melissa |
| Tarucan, Joede-an | 01/06/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Call Reported to: Coach Melissa |
| Alegria, Princess Sharah Jade | 01/05/2026 | 9:25 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / Kicked out from Citrix and restarted it since it did not mirror |
| Demandaco, Cristy | 01/06/2026 | 5:55 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze no audio Call disconnected 2 calls received while on system error |
| Dela Sada, Michaela | 01/06/2026 | 5:48 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze then disconnected Reported to: Coach Melissa |
| Prudente, Rhyme Roger | 01/06/2026 | 5:45 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call. Kicked out if citrix had to pull up tools again |
| Bueno, Patricia Nicole | 01/06/2026 | 6:11 AM | 6:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Got kicked out of citrix while on break. Tried to set up multiple times using different citrix, only to be kicked out multiple times. Was advised to move from station 11 - C to 11 - B to try to set up. Avaya took a long time to pull up. Reported to: WF Angel Lachica |
| Fajardo, Jayshell | 01/06/2026 | 5:11 AM | 5:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Melissa |
| Burbano, Maita | 01/07/2026 | 3:36 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disco |
| Bueno, Patricia Nicole | 01/06/2026 | 7:20 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Got kicked out of citrix multiple times. Reported to: Coach Bryan |
| Demandaco, Cristy | 01/07/2026 | 1:42 AM | 1:52 AM | Citrix Latency - Change Citrix Server | while on call// call on hold for consult// when i got back I'm on system down already // no audio cannot un hold the call |
| Didulo, Liezel | 01/07/2026 | 1:43 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. No audio. Restarted tools. Reported to: Coach Bryan |
| Mendoza, Julie Ann | 01/07/2026 | 4:10 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Relaunched tools. |
| Balona, Shela | 01/07/2026 | 3:31 AM | 3:35 AM | Avaya Issue - Freeze | denali error while avail |
| Prudente, Rhyme Roger | 01/07/2026 | 1:56 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on call. call not disconnected |
| Rance, Clem | 01/07/2026 | 3:35 AM | 3:43 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Acejo, Aljune Mike | 01/07/2026 | 3:36 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya got disconnected while on call. |
| Floro, Claire Jacynth | 01/07/2026 | 4:03 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | no audio while on call/ Citrix froze/ PDA error |
| Deslate, Krezzel | 01/07/2026 | 4:11 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-call disconnected |
| Marcos, Lyka Joy | 01/06/2026 | 7:26 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got disconnected while avail. |
| Beluso, Jhenice | 01/07/2026 | 3:38 AM | 3:43 AM | Avaya Issue - Freeze | PDA Denali error |
| Bajande, Jemima | 01/07/2026 | 3:14 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call Reported to: Coach Bryan |
| Olisco, Francis John | 01/07/2026 | 4:10 AM | 4:16 AM | Avaya Issue - Freeze | Citrix Froze only |
| Dador, Louis Adrian | 01/07/2026 | 4:27 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error - relaunched pda |
| Quinton, Quenne | 01/07/2026 | 4:21 AM | 4:26 AM | Avaya Issue - Freeze | Citrix froze while on Ready |
| Azarraga V, Joselito | 01/07/2026 | 4:32 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Transferred Station || Citrix Lockout || Citrix Restart as it would not pull up || Avaya would not load || |
| Ombega, Joey | 01/07/2026 | 3:42 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error while on call |
| Chu, Kenny Lloyd | 01/07/2026 | 3:55 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call Reported to: Coach Bryan |
| Hermosisima, Maria Finah | 01/07/2026 | 2:53 AM | 3:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | unable to login to citrix, change pods multiple times during break |
| Bueno, Patricia Nicole | 01/07/2026 | 4:10 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected. Reported to: Coach Bryan |
| Abong, Lester John | 01/07/2026 | 4:11 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call Reported to: Coach Mel |
| Aravejo, Shelomith | 01/07/2026 | 3:59 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. No audio. Restarted tools. Reported to: Coach Bryan |
| Lingco, Rollene | 01/07/2026 | 4:13 AM | 4:30 AM | Citrix Issue - Sitewide Downtime | citrix disconnected while on call | need to restart citrix and pull up tools again |
| Fajardo, Jayshell | 01/07/2026 | 4:14 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error while on call |
| Juarez, Andrei | 01/07/2026 | 4:16 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call| Assisting CX to upload documents for CA KYC for non-business limitation |
| Barrera, Bonnie Andrew | 01/07/2026 | 4:12 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Casimero, Ma Jonaville | 01/07/2026 | 3:20 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call. contact got disconnected. Kicked out of Citrix. Advised by WF to change station to 20-G. Re-pulled up everything. Avaya taking time to load. Reboot PC. Unable to log back to Citrix. Cloud reset and re-pulled up tools and stamp lunch. |
| Discutido, Karen Grace | 01/08/2026 | 4:43 AM | 4:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on async |
| Buala, Kristine Grace | 01/07/2026 | 3:54 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Acoyong, Angel Joy | 01/07/2026 | 4:25 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on a call. TM had to relaunched Citrix. |
| Casimero, Ma Jonaville | 01/07/2026 | 4:54 AM | 5:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail. Relaunched VPN, Avaya and PDA then stamp ready. |
| Bocala, John Loyd | 01/07/2026 | 4:55 AM | 5:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Contact disconnected. |
| Tolentino, Realyn | 01/07/2026 | 5:04 AM | 5:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix/ Repull-up tools / Continued to assist customer |
| Dadivas, Nica Rose | 01/07/2026 | 5:07 AM | 5:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadigal, Christopher | 01/07/2026 | 5:33 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. Had to restart and pull up tools. |
| Abajar, Allysa | 01/07/2026 | 5:38 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. Had to restart and pull up tools. |
| Parreno, Mark Anthony | 01/07/2026 | 5:52 AM | 5:55 AM | Avaya Issue - Freeze | Citrix froze |
| Reodava, Eric | 01/07/2026 | 5:36 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Binag, Roxan Joy | 01/07/2026 | 4:46 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali went error while on call. Call got disconnected. Reported to: Coach Bryan |
| Tarucan, Joede-an | 01/07/2026 | 4:06 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on Call|| Need to pull up all tools Reported to: Coach Bryan |
| Parreno, Mark Anthony | 01/07/2026 | 5:52 AM | 5:55 AM | Avaya Issue - Freeze | Citrix froze |
| Zurbano, Ma Evonne | 01/07/2026 | 3:30 AM | 3:52 AM | No Audio - PDA/ other tools still functional | N/A |
| Garcia, Christian Paul | 01/07/2026 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Denali error |
| Baranda, Patricia Ann | 01/07/2026 | 4:15 AM | 4:16 AM | Avaya Issue - Freeze | log out of citrix but still in the call with cx |
| Busquit, Crislen | 01/07/2026 | 5:43 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Espedillon, Edelmar | 01/07/2026 | 5:40 AM | 5:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alayon, Franz Wilson | 01/07/2026 | 5:49 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Celeste, Airene Mae | 01/07/2026 | 4:00 AM | 4:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Bacatano, May | 01/07/2026 | 5:42 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Deondo, Micah | 01/07/2026 | 4:17 AM | 4:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali loading |
| Abolucion, Jodelyn | 01/07/2026 | 5:43 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Abunas, Mc Brandon | 01/07/2026 | 5:43 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Garcia, Christian Paul | 01/07/2026 | 5:41 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of Citrix |
| Badillo, Bernard Luis | 01/07/2026 | 5:53 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected, call disconnected |
| Castro, Nyl John | 01/07/2026 | 1:53 AM | 1:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Bengan, Aicyl | 01/07/2026 | 5:53 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out citrix while on call|reset avaya |
| Procalla, Vincent Albert | 01/07/2026 | 5:46 AM | 5:50 AM | Avaya Issue - Freeze | Assist tm to check avaya settings and restart citrix and stamp on ready right away. |
| Galagate, Kheven | 01/07/2026 | 5:55 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out of citrix, Avaya logged out while on off Grid Tasks |
| Nicodemus, Mary Joy | 01/07/2026 | 5:51 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call at 05:51 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 06:06 AM |
| Valerio, Mark David | 01/06/2026 | 11:30 PM | 11:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | restart PDA |
| Arao, Joy | 01/07/2026 | 5:58 AM | 6:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out of citrix while on off grid Tasks |
| Tuyay, Shantal | 01/07/2026 | 1:44 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call |
| Delegencia, Karl Kevin | 01/07/2026 | 5:52 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix was disconnected and PDA while customer is still on the line assisted tm to open a new citrix and help set up while cx is on the line. |
| Arbolado, Danielle | 01/07/2026 | 5:38 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze//citrix kickout |
| Albay, Cymon | 01/07/2026 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix restart |
| Tuyay, Shantal | 01/07/2026 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and other tools Restart |
| Bernas, Cesa Marie | 01/07/2026 | 12:16 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC freexe |
| Cezar, Mary Mae | 01/07/2026 | 5:58 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout from citrix, PDA error |
| Bordan, Rielyn Mae | 01/07/2026 | 6:38 AM | 6:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logged out/NEED TO PULL UP TOOLS |
| Deviente, Jenny | 01/07/2026 | 5:48 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error an Citrix kickout |
| Patricio, Jason | 01/07/2026 | 5:45 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of the citrix |
| Veronica, Crisia Joy | 01/07/2026 | 5:39 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error an Citrix kickout |
| Diocos, Fredgine Mae | 01/07/2026 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Vega, Genre Judd | 01/07/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kickout from citrix, PDA error |
| Tecson, Cathy | 01/07/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kickout from citrix, PDA error |
| Diocos, Fredgine Mae | 01/07/2026 | 6:33 AM | 6:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart d PDA and advised tm to stamp on ready right away. |
| Billones, King Jether | 01/06/2026 | 11:37 PM | 11:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | stamp to ready right away |
| Simon, Cheryll Grace | 01/07/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kickout from citrix, PDA error |
| Bacuta, Shairra Joy | 01/07/2026 | 1:47 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, denali error after |
| Alcones, Paula Jane | 01/07/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Tecson, Cathy | 01/07/2026 | 2:39 AM | 2:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| De Juan, Ivan Raphael | 01/07/2026 | 5:58 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout from citrix, PDA error |
| Bordan, Jon Bonjam | 01/07/2026 | 5:53 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Ligson, Jonnibelle | 01/06/2026 | 11:30 PM | 11:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA froze / not responding | had to restart PDA |
| Salgado, Janelle Marie | 01/06/2026 | 11:40 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA froze, not responding / restarted PDA, not responding again / stamp on ready but PDA is just loading /restart PDA again |
| Ligson, Jonnibelle | 01/06/2026 | 11:40 PM | 11:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA froze, not responding / restarted PDA, not responding again / stamp on ready but PDA is just loading /restart PDA again |
| Salgado, Janelle Marie | 01/06/2026 | 11:58 PM | 12:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected/ AVAYA Froze | restart AVAYA and PDA |
| Humpay, Elaine | 01/06/2026 | 12:58 AM | 1:01 AM | Citrix Latency - Change Citrix Server | Transfer POD advised by WF May-an since TM is seating in the corner |
| Ligson, Jonnibelle | 01/06/2026 | 12:31 AM | 12:43 AM | Citrix Latency - Change Citrix Server | PDA not responding / Chrome not responding / tools not functioning | restart citrix |
| Taylor, Joeline | 01/06/2026 | 2:34 AM | 2:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out / PDA error | restart citrix |
| Parreno, Mark Anthony | 01/07/2026 | 6:11 AM | 6:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error after break |
| Humpay, Elaine | 01/06/2026 | 3:03 AM | 3:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Salgado, Janelle Marie | 01/06/2026 | 1:58 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on citrix / AVAYA disconnected | had to restart citrix and avaya | |
| Brillantes, Angel Mae | 01/06/2026 | 3:15 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while on call// need to restart the Citrix |
| Estrella, Joyce | 01/07/2026 | 10:00 AM | 10:13 AM | No Audio - PDA/ other tools still functional | No audio because teleconector is not working. Teammate changed station |
| Ligson, Jonnibelle | 01/06/2026 | 3:35 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix, cx still on the line | restart citrix after call |
| Estrella, Joyce | 01/07/2026 | 6:16 AM | 6:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA keeps on loading |
| Condez, Rea Angelika | 01/07/2026 | 6:08 AM | 6:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate can't login to Avaya after PDA Error |
| Saquita, Jashsen Mea | 01/06/2026 | 3:43 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | reopen PDA |
| Varcas, Shennar | 01/06/2026 | 3:29 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error / Call got disconnected |
| Castro, Nyl John | 01/07/2026 | 5:55 AM | 6:06 AM | No Audio - PDA/ other tools still functional | Kicked out of citrix. No audio after |
| Billones, King Jether | 01/06/2026 | 5:55 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 1346708941177758807 |
| Taylor, Joeline | 01/06/2026 | 6:11 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Valerio, Mark David | 01/06/2026 | 7:37 AM | 7:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | had to restart AVAYA as well as PDA |
| Ligson, Jonnibelle | 01/06/2026 | 7:34 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Candido, Rhea Mae | 01/07/2026 | 7:23 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA went error. Received chat, Stamp to log out and response to chat. . |
| Varcas, Shennar | 01/06/2026 | 7:30 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kickout/PDA error while on lunch |
| Villanueva, Gerlyn | 01/07/2026 | 7:21 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze while on call and Quit. Call got disconnected. Restarted Citrix. |
| Varcas, Shennar | 01/07/2026 | 10:30 AM | 10:31 AM | Citrix Latency - Change Citrix Server | Late Login due to latency unable to click ready |
| Cadigal, Christopher | 01/07/2026 | 5:33 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and then Kicked out of Citrix but Call was still active in AVAYA. Teammate continued to assist the customer. Teammate restarted VPN and signed back to Citrix, stamped back to ready |
| Casimero, Ma Jonaville | 01/07/2026 | 7:21 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix. Relaunched VPN, Avaya and PDA. |
| Francisco, Nikka Patricia | 01/05/2026 | 9:21 AM | 9:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Humpay, Elaine | 01/07/2026 | 10:30 AM | 10:35 AM | Citrix Latency - Change Citrix Server | UNABLE TO Pull up CITRIX (due to latency) |
| Procalla, Vincent Albert | 01/07/2026 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was kicked out of Citrix. AVAYA Disconnected, No Audio. |
| Celino, Ar Brian | 01/05/2026 | 9:20 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and need to pull up tools including Avaya. |
| Begas, Rizza Mae | 01/07/2026 | 7:24 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while doing OBC | vpn disconnected | Chat ended by the Cx |
| Tayco, Khevin | 01/07/2026 | 5:49 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was kicked out of Citrix. AVAYA Disconnected, Call was disconnected also. |
| Isada, Ayessa | 01/05/2026 | 8:58 AM | 9:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard reset, Citrix & PDA disconnected while on call but cx is still on the line. Need to start over. |
| Arconada, Eva | 01/07/2026 | 7:23 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat |
| Varcas, Shennar | 01/07/2026 | 11:44 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR call got disconnected |
| Arroyo, Jevine France | 01/07/2026 | 7:23 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED - CONTACT DISCONNECTED Unable to un-hold Call on PDA so I tried to check it on AVAYA but also unable to do so. Then Citrix got disconnected. Tried to login in NA_AZURE but unable to login as it keeps showing unhandled exception. Was advised to disconnect VPN and quit Avaya. |
| Suderio, Marco Pablo | 01/05/2026 | 9:28 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out / While on call / PDA Error |
| Taylor, Joeline | 01/07/2026 | 2:21 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Cordova, Jayvin | 01/07/2026 | 8:29 AM | 8:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Saquita, Jashsen Mea | 01/07/2026 | 2:20 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | had to restart AVAYA as well since PDA is not responding |
| Vegafria, Manny Mark | 01/07/2026 | 8:25 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix dc but cs not dc |
| Brillantes, Angel Mae | 01/07/2026 | 2:38 AM | 2:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR while on call | restart PDA |
| Varcas, Shennar | 01/07/2026 | 3:38 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout| Call not disconnected| call ends 3:38 AM | restart citrix |
| Brillantes, Angel Mae | 01/07/2026 | 2:13 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR while on Break |
| Ortiz, Arian Mae | 01/07/2026 | 6:00 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. | restart citrix |
| Cesar, Maila | 01/07/2026 | 4:48 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. | restart citrix |
| Alcos, Jenny | 01/07/2026 | 12:46 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restart citrix//lag |
| Billones, King Jether | 01/07/2026 | 6:09 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT AFTER BREAK / CITRIX RESTART |
| Alcos, Jenny | 01/07/2026 | 3:41 AM | 3:57 AM | Avaya Issue - Freeze | avaya issue// contact not disconnected// wasn't able to provide ghost spiel |
| Diocos, Fredgine Mae | 01/07/2026 | 5:44 PM | 5:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and Avaya. Advised tm to stamp on ready right away. |
| Gamlanga, Christine Grace | 01/07/2026 | 1:00 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 1:00 – 1:16 AM Issue Type: while on call, citrix froze and kicked out. Had to pull up tools again. Account Number: 1368336494584540161 Pod Number/Letter: 22-A Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: |
| Valencia, Paulyn Rose | 01/08/2026 | 6:08 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error. Audio issue. |
| Humpay, Elaine | 01/07/2026 | 6:15 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICK OUT | citrix restart |
| Doroteo, Jargelyn | 01/07/2026 | 4:00 AM | 4:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Baguioro, Chybelle | 01/08/2026 | 6:16 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on ready. Need to pull up PDA again. |
| Celeste, Airene Mae | 01/07/2026 | 6:17 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected/call disconnected |
| Deondo, Micah | 01/07/2026 | 6:08 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected/call still connected |
| Degala, Jeanette | 01/07/2026 | 12:30 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restart citrix//lag |
| Bajande, Jemima | 01/07/2026 | 7:45 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart PDA and stamp on ready right away. |
| Macalintal, Hanna Jane | 01/08/2026 | 6:42 AM | 6:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to change station as one monitor is not working properly. |
| Catalan, Jowelyn | 01/07/2026 | 4:14 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Empeno, Alleah Camille | 01/07/2026 | 4:08 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR while in call |
| Saquita, Jashsen Mea | 01/07/2026 | 6:21 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR during call. | restart PDA |
| Nicodemus, Mary Joy | 01/07/2026 | 6:54 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/ Call Disconnected |
| Billones, Vincent Paul | 01/08/2026 | 7:30 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | It takes time for PDA to pull up. Can't change station right away because there is no available. |
| Arcano, Anjenette | 01/07/2026 | 4:50 AM | 4:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error AND CITRIX FROZE |
| Arcano, Anjenette | 01/07/2026 | 5:17 AM | 5:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Oloroso, Mark Bryan | 01/07/2026 | 7:45 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| CabalQuinto, Shayne | 01/08/2026 | 8:04 AM | 8:08 AM | No Audio - PDA/ other tools still functional | PDA error while on call. No audio and can't hear Cx anymore. |
| Olmo, Lei Franzie Aira | 01/07/2026 | 7:40 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Valencia, Nieza Joy | 01/07/2026 | 7:56 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Bautista, Rochell | 01/08/2026 | 7:44 AM | 7:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. PDA error, need to pull up tools again. |
| Cordova, Jayvin | 01/07/2026 | 7:46 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/call disconnected |
| Tulale, Mae Con | 01/07/2026 | 12:42 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 12:42-12:58 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Citrix disconnected while on call, set up again. Account Number: 1769977180412737131 Pod Number/Letter: 5-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Cabugao, Peter Kent | 01/08/2026 | 8:55 AM | 9:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Change station. |
| Uadan Jr, Richard | 01/07/2026 | 8:04 AM | 8:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error AND CITRIX LOG OUT |
| Magallanes, Dylan Matthew | 01/07/2026 | 1:20 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 1:20:24 AM-1:30:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. set up all tools again Account Number: 1575113963673461195 Pod Number/Letter: 21-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/07/2026 | 1:32 AM | 1:34 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/7/2026 Start Time End Time: 1:32:09 AM-1:34:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No audio from cx | PDA/AVAYA error | account affected will be endorsed for call back Account Number: 1343037815217963419 Pod Number/Letter: 8-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN |
| Valencia, Paulyn Rose | 01/08/2026 | 9:01 AM | 9:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Escalada, Johann Mikhail | 01/05/2026 | 9:21 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout and avaya disc. Restarted everything. |
| Dela Cruz, Dongie | 01/07/2026 | 4:23 AM | 4:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | freeze // PDA error after wards |
| Yamson, Jhon Richard | 01/05/2026 | 9:21 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout and avaya disc. Restarted everything |
| Julian, Kristine Rose | 01/07/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ kicked out of Citrix/ Hard reset |
| Dasig, Joshua | 01/07/2026 | 1:18 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 1:18 AM – 1:34 AM Issue Type: Citrix froze while on call | Kicked out to citrix | Cx not responding Account Number: 1368336494584540161 Pod Number/Letter: 28-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Villas, Neca | 01/05/2026 | 8:58 AM | 9:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. Need to pull up tools Again. I restart my PC twice and the Avaya was still loading so I need to take time to pull it up again. I was assisted by one of the WF. |
| Isada, Ayessa | 01/05/2026 | 9:20 AM | 9:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Hard reset, Citrix & PDA disconnected while on call but cx is still on the line. Need to start over. |
| Valencia, Paulyn Rose | 01/07/2026 | 6:08 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to check avaya settings and let tm stamp on ready to PDA. |
| Oliveros, Christine | 01/05/2026 | 8:58 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call / ghost spiel |
| Caballero, Raquel | 01/07/2026 | 7:42 AM | 7:47 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from citrix |
| Oliveros, Christine | 01/05/2026 | 9:21 PM | 9:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call / ghost spiel |
| Borja, Phoebe | 01/07/2026 | 5:50 AM | 6:01 AM | Avaya Issue - Freeze | Assist tm to restart Citrix, PDA and avaya. |
| Yamson, Jhon Richard | 01/05/2026 | 9:20 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout and avaya disc. Restarted everything. |
| Aluad, Rose Ann | 01/07/2026 | 7:55 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while avail |
| Briones, Andrea Mean | 01/05/2026 | 9:12 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out |
| Valenzuela, Keziah Mae | 01/07/2026 | 8:10 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix & PDA Disconnected while on call |
| Dellava, Angelica Mae | 01/05/2026 | 8:50 AM | 8:57 AM | No Audio - PDA/ other tools still functional | Audio issue suggested to restart PDA and Avaya |
| Dellava, Angelica Mae | 01/05/2026 | 8:58 AM | 9:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya froze, hard reset |
| Dellava, Angelica Mae | 01/05/2026 | 9:20 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya froze, hard reset |
| Pamati-an, John Lester | 01/05/2026 | 9:21 AM | 9:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call then ghost spiel initiated, need to reset the citrix |
| Escalada, Johann Mikhail | 01/07/2026 | 7:42 AM | 6:01 AM | Avaya Issue - Freeze | Assist tm to check avaya settings and restart PC since it took so long to be able to log in to Avaya and Citrix. Advised tm to stamp on ready right away. |
| Celino, Ar Brian | 01/05/2026 | 9:44 AM | 9:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/error |
| Doroteo, Jargelyn | 01/07/2026 | 8:14 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA disconnected |
| Catalan, Jowelyn | 01/07/2026 | 8:16 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | CTIRIX FROZE CALL DISCONNECTED |
| Aniero, Mark Anthony | 01/07/2026 | 7:26 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Hard Reset |
| Baure, Nika Jeane | 01/05/2026 | 9:25 AM | 9:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out,need to pull up tools again |
| Empeno, Alleah Camille | 01/07/2026 | 7:57 AM | 8:24 AM | No Audio - PDA/ other tools still functional | citrix Disconnected while on call |
| Mayo, Emie Rose | 01/07/2026 | 7:27 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and avaya got disconnected while on Lunch. |
| Marcos, Lyka Joy | 01/07/2026 | 8:07 AM | 8:09 AM | Avaya Issue - Freeze | citrix out |
| Baure, Nika Jeane | 01/05/2026 | 9:12 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out,need to pull up tools again |
| Beluso, Jhenice | 01/07/2026 | 7:39 AM | 7:41 AM | Avaya Issue - Freeze | Citrix Froze |
| Ofalla, Frank Danniel | 01/07/2026 | 5:48 AM | 5:55 AM | Avaya Issue - Freeze | kicked out of citrix while on call |
| Magbanua, Ailyn | 01/07/2026 | 3:00 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected call got disconnected. |
| Escalada, Johann Mikhail | 01/06/2026 | 1:45 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA error and avaya disc. restarted avaya. |
| Rance, Clem | 01/07/2026 | 7:35 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kicked out from Citrix | Restart all tools. |
| Colesio, Edberg | 01/07/2026 | 3:37 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected call got disconnected. |
| Salgado, Bryan Steven | 01/06/2026 | 1:41 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Hierro, Alnie Glaze | 01/07/2026 | 7:31 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error that needs to Restart Citrix |
| Acejo, Aljune Mike | 01/07/2026 | 7:36 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out while on call. |
| Resurreccion, Rodel John | 01/07/2026 | 4:00 AM | 4:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and call continued | set up and track after call |
| Tondo, Joshua | 01/07/2026 | 6:10 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on call | call got disconnected |
| Pantaleon, Laurence | 01/07/2026 | 8:18 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and kicked me out/ hard reset |
| Villas, Neca | 01/06/2026 | 2:47 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while having a cx on the line. |
| Alayon, Alexander Paul | 01/07/2026 | 4:09 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL/ CITRIX KICK OUT/ HARD RESET |
| Floro, Claire Jacynth | 01/07/2026 | 8:04 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio while on call/ Citrix froze, Kicked out and need to restart/ AVAYA took too long to pull up |
| Celino, Ar Brian | 01/06/2026 | 3:12 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Mendoza, Julie Ann | 01/07/2026 | 8:11 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error. Relaunched tools. |
| Isada, Ayessa | 01/06/2026 | 3:20 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Buala, Kristine Grace | 01/07/2026 | 8:05 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Tupaz, Alain Ray | 01/07/2026 | 8:23 AM | 8:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out while on call/ |
| Briones, Andrea Mean | 01/06/2026 | 3:36 AM | 3:37 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |
| Zolina, Ma Vhency Rose | 01/07/2026 | 2:47 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 7, 2026 Start Time | End Time: 02:47 AM-03:05 AM Issue Type: Denali error while on break, had to move to different POD Account Number: N/A Pod Number/Letter: 21/A Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dellava, Angelica Mae | 01/06/2026 | 3:47 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, restarted Avaya. PDA error. |
| Samino, Anthony Josh | 01/07/2026 | 2:49 AM | 3:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 7, 2026 Start Time | End Time: 2:49 AM – 3:07 AM Issue Type: Change POD advised by workforce after break Account Number:N/A Pod Number/Letter:24-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Aniero, Mark Anthony | 01/07/2026 | 8:00 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call got disconnected | Citrix got disconnected |
| Briones, Andrea Mean | 01/06/2026 | 4:12 AM | 4:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Magbanua, Ailyn | 01/07/2026 | 7:02 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call got disconnected. |
| Morado, Mark | 01/07/2026 | 8:09 AM | 8:21 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED WHILE ON CALL |
| Olisco, Francis John | 01/07/2026 | 8:12 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Need to restart all tools |
| Escalada, Johann Mikhail | 01/06/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out and restarted everything |
| Olanga, Jolimae | 01/07/2026 | 2:37 AM | 3:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 7, 2026 Start Time | End Time: 2:37AM-3:08AM Issue Type: We are advised to change POD, and the mirror was not mirroring. I had to set up again. Account Number: None | While on break Pod Number/Letter: 12-A Production Floor: VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Santos, Raquel | 01/07/2026 | 8:13 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix got disconnected while on break | Hard Reset |
| Deslate, Krezzel | 01/07/2026 | 8:11 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-citrix disconnected |
| Iguin, Harlyn Mae | 01/07/2026 | 8:17 PM | 8:26 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR WHILE ON BREAK |
| Salgado, Bryan Steven | 01/06/2026 | 5:43 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freez and disconnected call did not disconnect but no audio Cx. disconnect the call avaya disconnected |
| Floro, Claire Jacynth | 01/07/2026 | 8:30 AM | 8:37 AM | No Audio - PDA/ other tools still functional | No audio while on call/ AVAYA disconnected and took too long to load |
| Alayon, Alexander Paul | 01/07/2026 | 8:17 PM | 8:28 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR WHILE ON BREAK |
| Suderio, Marco Pablo | 01/06/2026 | 6:02 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out / While on call / PDA Error |
| Juarez, Andrei | 01/07/2026 | 8:19 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on call |
| Lingco, Rollene | 01/07/2026 | 8:13 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on ready |
| Aniero, Mark Anthony | 01/07/2026 | 8:00 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call got disconnected | Citrix got disconnected |
| Beluso, Jhenice | 01/07/2026 | 8:34 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali Error |
| Osano, Jhenaline | 01/07/2026 | 8:23 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected, Call disconnected |
| Awayan, Andrea | 01/06/2026 | 7:36 AM | 7:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix need to pull out tools. Avaya take time to launch. As well as the citrix |
| Francisco, Nikka Patricia | 01/06/2026 | 7:45 AM | 7:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and log out,need to pull up tools again |
| Billones, Mark | 01/07/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Isada, Ayessa | 01/06/2026 | 7:30 AM | 7:39 AM | Citrix Froze - CONTACTS DISCONNECTED | hard reset, Citrix & PDA disconnected while on lunch. Need to start over. |
| Nadate, Jonnabell | 01/07/2026 | 8:22 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | system down while on break |
| Pamati-an, John Lester | 01/06/2026 | 7:45 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Hard reset, Citrix & PDA disconnected while on call, ghost call initiated. |
| Oliveros, Christine | 01/06/2026 | 7:48 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / citrix logged out / call disconnected |
| Dellava, Angelica Mae | 01/06/2026 | 7:47 AM | 7:58 AM | Avaya Issue - Freeze | Avaya froze call disconnected, Citrix got disconnected, hard reset |
| Francisco, Patricia Ann | 01/06/2026 | 7:48 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Hard reset, Citrix & PDA disconnected while on call, cx insisted a supervisor and have to pull up all tools to track the call. |
| Escalada, Johann Mikhail | 01/06/2026 | 9:47 AM | 7:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Avaya disconnected and restarted pda |
| Galisim, Lovely Nicole | 01/07/2026 | 8:12 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out citrix while assisting the cx - call disconnected |
| Diaz, Jessirie | 01/07/2026 | 12:49 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begona, Maricar | 01/07/2026 | 3:03 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begona, Maricar | 01/07/2026 | 3:14 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Valenzuela, Keziah Mae | 01/07/2026 | 8:50 AM | 8:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Nedula, Cleo Mariz | 01/07/2026 | 3:03 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, kicked out to citrix, took some time to get back to citrix, avaya issues |
| Degala, Jeanette | 01/07/2026 | 8:57 AM | 8:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix Disconnected while on call |
| Berdandino, Rosalie | 01/07/2026 | 3:26 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, kicked out to citrix, took some time to get back to citrix, |
| Rosas, Shainne Lou | 01/07/2026 | 7:29 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | System froze // kicked out to citrix |
| Burbano, Maita | 01/07/2026 | 7:36 AM | 7:47 AM | Citrix Issue - Sitewide Downtime | Citrix froze and disconnected |
| Caballero, Retch Andrei | 01/07/2026 | 7:31 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, kicked out to citrix while on lunch, took some time to get back to citrix |
| Bondoc, John Karl Ric | 01/07/2026 | 7:32 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | After lunch. unable to click anything hard reset options and need to re-login to and pull up vpn and AVAYA |
| Tindog, Laiza Mae | 01/07/2026 | 7:35 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Catalan, Jowelyn | 01/07/2026 | 9:04 AM | 9:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Ocumas, Christine | 01/07/2026 | 7:29 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix, has to restart |
| Burbano, Maita | 01/07/2026 | 7:59 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sudden denali error |
| Dayalo, Czarina Joy | 01/07/2026 | 8:16 AM | 8:24 AM | Avaya Issue - Freeze | Citrix out |
| Diaz, Jessirie | 01/07/2026 | 7:30 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix dc while on lunch || can't log back immediately to citrix as it keeps on kicking me out and I tried to restart and clicked "open" multiple times. |
| Caballero, Reto | 01/07/2026 | 7:42 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Begona, Maricar | 01/07/2026 | 7:36 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix hard to pull up. restarted the citrix and even change citrix from eu-na-eu |
| Generale, Lieza | 01/07/2026 | 7:31 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix during lunch. Restarted Citrix that was taking too long. |
| So, Amber Mae | 01/07/2026 | 9:03 AM | 9:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // avaya freeze |
| Cobrado, Ma Cyrine | 01/07/2026 | 9:09 AM | 9:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call |
| Ongkingco, Kim Verly | 01/07/2026 | 12:39 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while still on the line with the CX. Restarted PDA. |
| Sanchez, Queenie Joy | 01/07/2026 | 7:39 AM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while engage in a call. |
| Ongkingco, Kim Verly | 01/07/2026 | 4:21 AM | 4:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and was kicked out. Restarted Citrix. Logged out and in to VPN and Avaya. Pulled up all my tools and logged back in to PDA. |
| Patricio, Aikie | 01/07/2026 | 8:50 AM | 8:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call |
| Patricio, Aikie | 01/07/2026 | 4:03 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | Restart Citrix |
| Billanes, Axcelle Mar | 01/07/2026 | 8:38 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error. cx disconnected |
| Billanes, Axcelle Mar | 01/07/2026 | 4:36 AM | 4:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | Restart Citrix || Citrix took time to pull up |
| Alarba, Phoebecates | 01/07/2026 | 8:04 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while waiting on call. Citrix error. |
| Cobrado, Ma Cyrine | 01/07/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kicked out while on lunch Restart Citrix |
| Delfin, Vanneza | 01/07/2026 | 7:12 AM | 7:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break | Restart Citrix |
| Barrera, Bonnie Andrew | 01/07/2026 | 8:12 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected. |
| Alarba, Phoebecates | 01/07/2026 | 4:04 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out while on call need to restart. |
| Busia, John Paul | 01/07/2026 | 7:19 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out on Citrix while on break and need to pull up the tools again| latency of Citrix |
| Frio, Denziel Marie | 01/07/2026 | 7:12 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 7:12 AM and at 7:15 AM, Citrix kick out while engage in a call and call disconnected. At 7:19 need to restart citrix and pull up tools |
| Dela Cruz, Dongie | 01/07/2026 | 4:25 AM | 4:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked from Citrix hard restart cx did not disconnect in Avaya call became ongoing. reported to TL Gelyn Acibes. Advised to go on ready and get in touch with WF Allan Magallanes for a ticket. |
| Floro, Claire Jacynth | 01/07/2026 | 9:38 AM | 9:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio while on call/ AVAYA disconnected/ PDA error |
| Marcelino, Joselle | 01/07/2026 | 2:58 AM | 3:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 7, 2026 Start Time | End Time: 02:58AM-03:10 AM Issue Type: Denali error while on break, had to move to different POD Account Number: N/A Pod Number/Letter: 28/G Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Denosta, Marrianne | 01/07/2026 | 3:03 AM | 3:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 3:03 AM - 03:11 AM Issue Type: Denali error while on break, had to move to different POD Account Number: N/A Pod Number/Letter: 214A Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Iguin, Harlyn Mae | 01/07/2026 | 4:12 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED while on call | call not disconnected | open another citrix |
| Tulale, Mae Con | 01/07/2026 | 2:59 AM | 3:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/7/2026 Start Time End Time: 2:59-3:13 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, set up again. Account Number: NA Pod Number/Letter: 25-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Visto, Josellel | 01/07/2026 | 3:05 AM | 3:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/7/2026 Start Time End Time: 3:05 AM- 3:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD after break, set up again. Account Number: NA Pod Number/Letter: 25-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 01/07/2026 | 3:01 AM | 3:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/7/2026 Start Time End Time: 3:01-3:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Change POD Citrix disconnected while on break, set up again. Account Number: NONE Pod Number/Letter: 28-B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Arojado, Jay Ann | 01/07/2026 | 3:11 AM | 3:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/7/2026 Start Time End Time: 3:11 AM- 3:31AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change POD, set up again. Account Number: NA Pod Number/Letter: 25-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 01/07/2026 | 2:53 AM | 3:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 7-JAN-2026 Start Time | End Time: 2:53 AM | 3:01 AM Issue Type: Transferred POD from 13-G to 21-B while on break Account Number: n/a Pod Number/Letter: 13-G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/07/2026 | 3:04 AM | 3:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/7/2026 Start Time End Time: 3:04 AM - 3:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): We were advised to change POD station. I have to restart and setup my tools again. Account Number: 1524678945240433901 Pod Number/Letter: 27/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelino, Joselle | 01/07/2026 | 3:55 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 03:55am-04:09am Issue Type: Citrix Froze and Kicked out of Citrix. Need to restart tools Account Number: 1952160572003797232 Pod Number/Letter: 28/G Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Algoso, Kyla Joy | 01/07/2026 | 4:14 AM | 4:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/7/2026 Start Time End Time: 4:14-4:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): ERROR Account Number: NONE Pod Number/Letter: 28-B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Arojado, Jay Ann | 01/07/2026 | 4:23 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 4:23 AM -4:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA ERROR / acc affected will be endorsed for call back Account Number: 6048301041918347649 Pod Number/Letter: 25 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 01/07/2026 | 3:39 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 3:39AM-4:33AM Issue Type: Citrix froze got kicked out while on call (long call and while waiting for an avail. sup) Account Number: 1994382858731085758 Pod Number/Letter: 24-B Production Floor: VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/07/2026 | 4:15 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 4:15 AM – 5:56 AM Issue Type: Citrix froze and kicked out to citrix while on call | call still active however upon checking on the cx the cx is not responding | reset the citrix and repull up all the tools Account Number: 1700276280251874093 Pod Number/Letter: 28-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 01/07/2026 | 4:51 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 4:51 AM 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Citrix froze while on ready after system resumed my Denali got error Account Number: No call was disconnected Pod Number/Letter: 28-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Condino, Melissa | 01/08/2026 | 8:58 AM | 9:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. PDA error. |
| CabalQuinto, Shayne | 01/07/2026 | 9:07 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Flotildes, Realyn | 01/07/2026 | 4:20 AM | 5:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 4:20 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected almost 40 mins on the call. restart citrix and set up tools again after call. Account Number: 6063996426377153226 Pod Number/Letter: 28-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen and coach TK EIN: 430580/ rflotildes |
| Jimenez, Jenefer | 01/07/2026 | 4:58 AM | 5:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 4:58 AM - 5:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout after the call. restart citrix and set up tools again. Account Number: No account Pod Number/Letter: 21-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK |
| Teodosio, Jean | 01/07/2026 | 9:12 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Cabugao, Peter Kent | 01/06/2026 | 2:00 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Magallanes, Dylan Matthew | 01/07/2026 | 5:15 AM | 5:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 5:15:37 AM-5:26:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout after the call. restart citrix and set up tools again. Account Number: No account Pod Number/Letter: 21-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK |
| Jimenez, Jenefer | 01/07/2026 | 5:51 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 05:51 AM - 06:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Advised to change station | restart tools again Account Number: No account Pod Number/Letter: 20-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach April |
| Macalintal, Hanna Jane | 01/06/2026 | 1:55 PM | 2:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch |
| Dasig, Joshua | 01/07/2026 | 6:06 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 6:06 AM – 6:21 AM Issue Type: citrix froze and the pda error while on call Account Number: 1342147762527666744 Pod Number/Letter: 28-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/07/2026 | 7:32 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:32 AM- 7:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA ERROR CITRIX LOG OUT DURING LINCH Account Number: NONE Pod Number/Letter: 25 - E Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alayon, Joeven | 01/06/2026 | 2:16 PM | 2:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chant not disconnected. |
| Tenales, John Rey | 01/07/2026 | 3:08 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 3:08 AM - 3:26 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA ERROR / acc affected will be endorsed for call back Account Number: NA Pod Number/Letter: 23 F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 01/07/2026 | 2:53 AM | 3:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 7, 2026 Start Time | End Time: 2:53-3:11 AM Issue Type: Had to move station from 22-A to 28-A Account Number: Pod Number/Letter: 22-A Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Tenales, John Rey | 01/07/2026 | 7:29 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:29 AM - 7:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA ERROR / During lunch break Account Number: NA Pod Number/Letter: 23 F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Hierro, Alnie Glaze | 01/07/2026 | 12:30 AM | 12:39 AM | Avaya Issue - Freeze | Avaya Issue |
| Samino, Anthony Josh | 01/07/2026 | 7:29 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:29 AM - 7:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali Error while and after lunch Account Number: NA Pod Number/Letter: 23 F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Zolina, Ma Vhency Rose | 01/07/2026 | 7:33 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 7, 2026 Start Time | End Time: 07:33 AM-07:44 AM Issue Type: Denali error while on lunch, kicked out of citrix Account Number: N/A Pod Number/Letter: 27-D Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/07/2026 | 7:33 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:33 AM- 7:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA ERROR CITRIX LOG OUT DURING LUNCH \ I had to restart and set up again Account Number: NONE Pod Number/Letter: 25 - F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN |
| Tulale, Mae Con | 01/07/2026 | 6:33 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 6:33 - 7:45 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on lunch, set up again Account Number: NONE Pod Number/Letter: 25 - G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Ore, Francis Riel | 01/07/2026 | 7:27 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:27AM - 7:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on lunch, set up again Account Number: NONE Pod Number/Letter: 28-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Denosta, Marrianne | 01/07/2026 | 7:48 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:48 AM - 7:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on lunch, set up again Account Number: NONE Pod Number/Letter: 27-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Algoso, Kyla Joy | 01/07/2026 | 7:40 AM | 7:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/7/2026 Start Time End Time: 7:40 AM - 7:5 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error vpn disconnected Account Number: 1362190999286964143 Pod Number/Letter: 28-B Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Magdaluyo, Claire Mae | 01/07/2026 | 7:38 AM | 7:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 7:38 AM 7:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while trying to go on Ready after lunch during a chat session. Account Number: 1199554907723901849 Pod Number/Letter: 28/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 01/07/2026 | 7:47 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/7/2026 Start Time End Time: 7:47 AM - 8:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 27/G Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Lariza, Angelica | 01/01/2026 | 5:45 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali still on ready but the cx is no longer responding. |
| Ore, Francis Riel | 01/07/2026 | 8:14 AM | 8:22 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/7/2026 Start Time End Time: 8:14 AM - 8: 22AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Cx can't hear me, 3 times in a row | restarted avaya and PDA Account Number: 5631255316272702628 | 2149725608438234227 | 5597172372069095144 Pod Number/Letter: 28-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Casimero, Ma Jonaville | 01/01/2026 | 6:22 AM | 6:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out of Citrix while on training meeting. Relaunched VPN, Avaya and PDA then re-pulled up tools and stamped ready. |
| Dasig, Joshua | 01/07/2026 | 8:28 AM | 8:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 8:28 AM – 8:45 AM Issue Type: Kicked out to citrix while on call | repull up citrix and repull up all the tools Account Number: 6083129632264049927 Pod Number/Letter: 28-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL JOHN |
| Jimenez, Jenefer | 01/07/2026 | 8:55 AM | 9:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 08:55 AM – 09:04 AM Issue Type: Citrix froze | when the system resume cx can't hear me anymore | received another call but got kicked out to citrix | repull up citrix and repull up all the tools Account Number: 4818986165249935307 | 4837646581599614420 Pod Number/Letter: 20-E Production Floor: 5F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/07/2026 | 8:20 AM | 8:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 8:20 AM - 8:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected but audio. delivered ghost spiel but another was receive before I can pull up Citrix. Account Number: 5573648744885858357 and the other call has no Acc number. Pod Number/Letter: 28-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430580/ rflotildes |
| Magdaluyo, Claire Mae | 01/07/2026 | 8:50 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 8:50 AM 9:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on chat/Denali error Account Number: 1683132129019428113 Pod Number/Letter: 28-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430142 cmagdaluyo |
| Olanga, Jolimae | 01/07/2026 | 8:54 AM | 9:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 7, 2026 Start Time | End Time: 8:54AM-9:21AM Issue Type: Citrix froze got kicked out while on call. Had to set up again. Account Number: 1631803804243482736 & 5207228541848607582 Pod Number/Letter: 24-B Production Floor: VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelino, Joselle | 01/07/2026 | 9:16 AM | 9:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 09:16AM-09:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze/Denali error Account Number: 1420443903839198434 Pod Number/Letter: 28-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 434454 jomarcelino |
| Magallanes, Dylan Matthew | 01/07/2026 | 9:26 AM | 9:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/7/2026 Start Time End Time: 9:26:39 AM-9:38:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted citrix and all tools and tracked contacts Account Number: 1850961464561750653 Pod Number/Letter: 21-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Bautista, Rochell | 01/08/2026 | 3:40 PM | 3:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Teodosio, Jean | 01/08/2026 | 3:40 PM | 3:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix froze and PDA error while on chat. Chat not disconnected. |
| Mina, Mariel | 01/08/2026 | 3:46 PM | 3:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Macalintal, Hanna Jane | 01/08/2026 | 8:39 AM | 8:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Change station. |
| Baguioro, Chybelle | 01/08/2026 | 8:44 AM | 8:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Change station. |
| Sta Romana, Jett | 01/08/2026 | 8:42 AM | 8:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Change station. |
| Baguioro, Chybelle | 01/08/2026 | 8:55 AM | 8:58 AM | No Audio - PDA/ other tools still functional | Audio issue. Can't hear Cx but tolls are still functional. |
| Dapilaga, Thea Faith | 01/03/2026 | 9:02 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Dapilaga, Thea Faith | 01/07/2026 | 9:34 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Baldisimo, Krishna Joy | 01/07/2026 | 11:44 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Macalintal, Hanna Jane | 01/08/2026 | 9:15 AM | 9:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. |
| Upod, Nina Marie | 01/07/2026 | 11:56 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Tacud, Claira Mae | 01/08/2026 | 9:20 AM | 9:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected. Change station. |
| Ibanez, Daniell | 01/08/2026 | 4:00 PM | 4:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Jemart | 01/08/2026 | 4:00 PM | 4:06 PM | Avaya Issue - Freeze | N/A |
| Nobleza, Ronelyn | 01/08/2026 | 4:00 PM | 4:03 PM | Avaya Issue - Freeze | N/A |
| Alayon, Joeven | 01/08/2026 | 9:12 AM | 9:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Practisala, Pearly Ann | 01/07/2026 | 7:39 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Bautista, Rochell | 01/08/2026 | 9:49 AM | 9:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Condino, Melissa | 01/08/2026 | 9:56 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Tupaz, Krisha Faye | 01/08/2026 | 9:49 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. It takes time to unfreeze. Need to repull up tools. |
| Dumali, Marjorie | 01/08/2026 | 3:40 PM | 3:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on chat. Chat still connected. |
| Baulos, Bill Austin | 01/08/2026 | 4:37 PM | 4:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Opina, Angelica | 01/08/2026 | 3:40 PM | 3:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not connected. |
| Pelaez, Ma Christine Joy | 01/08/2026 | 2:57 PM | 3:08 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze and disconnected while on call. |
| Macalintal, Hanna Jane | 01/08/2026 | 2:57 PM | 3:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call disconnected. |
| Bautista, Rochell | 01/08/2026 | 1:49 PM | 2:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. It takes time for Citrix to unfreeze. Call got disconnected. |
| Alayon, Joeven | 01/08/2026 | 2:00 PM | 2:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. |
| Iguis, Jessa | 01/07/2026 | 1:04 AM | 1:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in PDA / new case received while on error |
| Ciudadano, Michaela | 01/08/2026 | 5:50 PM | 5:56 PM | No Audio - PDA/ other tools still functional | NA |
| Tanong, Kelly | 01/08/2026 | 5:13 PM | 5:16 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ciudadano, Michaela | 01/08/2026 | 4:50 PM | 5:04 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Capawan, Jherico | 01/08/2026 | 4:45 PM | 4:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Celoso, Ma Christina | 01/08/2026 | 4:19 PM | 4:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Abela, Rasil | 01/08/2026 | 4:02 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Gabucay, Canskie | 01/08/2026 | 4:04 PM | 4:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Balasa, Jenneth | 01/08/2026 | 4:02 PM | 4:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Carlos, Anna Mae | 01/08/2026 | 6:25 PM | 6:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / PDA ERROR and kick out of citrix while on call |
| Ponce, Renz Kirby | 01/08/2026 | 5:58 PM | 6:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| Denali error while on ready |
| Pancho, Ednamae | 01/08/2026 | 7:21 PM | 7:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA error while on chat Issue: Citrix Freeze and PDA error |
| Gregorio, Jester | 01/08/2026 | 6:47 PM | 7:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out of Citrix | Had to Pull up Citrix, AVAYA, and PDA | AVAYA took long to open | Had to leave notes, request for callback, and track the account | Had to set up tools |
| Durana, Alysa Charamae | 01/08/2026 | 6:45 PM | 6:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break, PDA error, and restart Avaya because unable to dial |
| Dapilaga, Thea Faith | 01/08/2026 | 6:35 PM | 7:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Dela Cruz, Rozhien | 01/08/2026 | 6:30 PM | 6:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Disconnected / kicked out from the Citrix / Cx is still on the line while I encountered sys down / another cx was able to enter the call there's no audio / ghost spiel/ had to restart Citrix / had to connect to Avaya again and it took so long to open / had to leave notes for a callback |
| Alkonga, Abigail | 01/08/2026 | 6:35 PM | 6:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | took a while to pull up avaya : noted on the account and set for callback |
| Carlos, Anna Mae | 01/08/2026 | 7:35 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kick out of Citrix |
| Quirino, Rio Mae | 01/08/2026 | 7:37 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/08/2026 | 7:22 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got locked out of the account during call due to mistype passwords while logging back in | waited for 10 minutes before being able to login | Had to request for call back, track account, and take notes on the account | Had to restart VPN, AVAYA, and PDA | Had to pull up some tools |
| Delfin, Precious Eleanor | 01/08/2026 | 7:46 PM | 7:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nobleza, Ronelyn | 01/08/2026 | 7:39 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze - chat disconnected. Got kicked out from citrix. need to repull up all the tools including AVAYA, PDA. |
| Detanoy, Anne Nicole | 01/08/2026 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbis, Klarenz | 01/07/2026 | 7:44 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and pda disconnected. cx unable to login to his other account | unable to pull up other account | call got dc due to sysdown | endorsed for cb |
| Ibanez, Daniell | 01/08/2026 | 7:44 PM | 7:51 PM | Avaya Issue - Freeze | N/A |
| Birog, Sam Ryan Louise | 01/07/2026 | 7:46 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and PDA disconnected. |
| Degoma, Rachel | 01/08/2026 | 7:45 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/07/2026 | 7:51 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and disconnected |
| Guevara, Prince Carl | 01/07/2026 | 7:51 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze and PDA disconnected. |
| Hiasa, Angel | 01/07/2026 | 7:50 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA disconnected |
| Carlos, Anna Mae | 01/08/2026 | 7:59 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kick out of Citrix while on call |
| Ofalla, Louis Kenneth | 01/08/2026 | 7:48 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Antioquia, Leah Mae | 01/08/2026 | 7:49 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, I was kicked out form citrix but the call was not disconnected. Had to finish the call before restarting everything and pull up again the tools. |
| Bantigue, Jonna Mae | 01/08/2026 | 7:48 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and avaya disconnected, takes time to pull up new avaya |
| Obalo, Allen Carl | 01/08/2026 | 7:49 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Antioquia, Leah Mae | 01/07/2026 | 1:36 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While doing an outbound call, i was kicked out from citrix and the call was not disconnected // had to do a hard reset since the monitor is not working properly. Had to restart and repull up everything. Avaya took a while since it's not showing uo. The sysdown took a while also because the call is still active and had to walkthrough the customer. |
| Bautista, Demmeth | 01/08/2026 | 7:47 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue while on call. Citrix froze and Pda error. |
| Benitez, Dan Bryan | 01/08/2026 | 8:01 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | kicked out of Citrix | PDA error and need to restart AVAYA |
| Upod, Nina Marie | 01/08/2026 | 8:01 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, pda error. Call not disconnected |
| Benitez, Dan Bryan | 01/08/2026 | 8:01 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | kicked out of Citrix | PDA error and need to restart AVAYA |
| Oquendo, Jemart | 01/08/2026 | 8:14 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ON CALL | CITRIX DISCONNECTED | CALL DISCONNECTED | NEED TO RESTART CITRIX AND NEED TO REPULL UP ALL THE TOOLS AS WELL |
| Andrade, Tresha | 01/08/2026 | 7:45 PM | 8:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat/ PDA error so need to repull up PDA |
| Carlos, Anna Mae | 01/08/2026 | 8:18 PM | 8:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break / kicked out of Citrix/ had to repull up everything from Avaya to Citrix and tools was about to go on ready but encounter error " error changing state". |
| Deondo, Micah | 01/07/2026 | 4:17 AM | 4:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Cezar, Mary Mae | 01/07/2026 | 10:00 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Estialbo, Rochilyn Joy | 01/07/2026 | 5:38 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Tariao, John David | 01/07/2026 | 5:45 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Formelos, Diana Joy | 01/07/2026 | 5:48 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Mateo, Mary Claresse | 01/08/2026 | 4:25 PM | 4:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Pinalba, Reybe | 01/08/2026 | 4:33 PM | 4:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected|PDA ERROR|Re-pull up PDA and Avaya |
| Trinidad, Angelika | 01/08/2026 | 7:03 PM | 7:33 PM | Citrix Froze - CONTACTS DISCONNECTED | can't log in ASAP to citrix getting disconnected |
| Trinidad, Gio Enrico | 01/08/2026 | 7:36 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected |
| Ledesma, John Patrick | 01/07/2026 | 2:29 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to log out the PDA and then stamp on ready |
| Torres, Maycel | 01/08/2026 | 7:40 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze |
| Ledesma, John Patrick | 01/07/2026 | 5:41 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Declaro, Lalyn | 01/08/2026 | 7:38 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ PDA error so need to repull up Avaya |
| Besa, Josh Rainer | 01/08/2026 | 7:35 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call did not disconnect requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Ebuna, Ckim Wesley | 01/07/2026 | 6:00 AM | 6:05 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Bascos, Kyle | 01/08/2026 | 7:40 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call did not disconnect requested CB for Cx. Repull-up VPN, Avaya, and Citrix. My avaya Took time to load |
| Zapico, Rosario | 01/07/2026 | 1:46 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Bayhon, Katrina | 01/08/2026 | 7:45 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call did not disconnect requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Candoleta, Janine Pearl | 01/08/2026 | 7:33 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out and avaya issue, have a problem opening avaya took too long to load |
| Sion, Noel James | 01/08/2026 | 7:46 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Villarosa, Gerry | 01/08/2026 | 7:53 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on call | Endorsed for call back | Restart VPN, AVAYA and pull up my tools. |
| Tupas, Jastin | 01/08/2026 | 7:51 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | No Audio Available/ Need to Disconnect VPN. Cx is asking about a dispute but not able to full resolve the concern due to system issue. |
| Batilaran, Frenzy Earl Sydney | 01/08/2026 | 7:44 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Server unreachable. Call disconnected due to system issue. Cx is calling about cancelling a payment to pay in 3. Voided it but the call got disconnected |
| Oquendo, Romel John | 01/08/2026 | 7:46 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on call | Endorsed for call back | Restart VPN and AVAYA. Call endorsed for supervisor call back |
| Zapico, Rosario | 01/07/2026 | 5:45 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Andrade, Tresha | 01/08/2026 | 7:45 PM | 8:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat/ PDA error so need to repull up PDA |
| Mateo, Mary Claresse | 01/08/2026 | 8:28 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error |
| Pinalba, Reybe | 01/08/2026 | 8:38 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | While explaining to the Cx what happened to the refund there's no response on the other line|Citrix disconnected |Kicked out from citrix|Need to re pull up Citrix, Avaya, and all the tools. |
| Olivas, Johanna | 01/07/2026 | 5:58 AM | 6:16 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tambong, Levi | 01/07/2026 | 5:42 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tambong, Levi | 01/02/2026 | 1:46 AM | 1:54 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tambong, Levi | 01/02/2026 | 5:44 AM | 5:58 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Balona, Shela | 01/07/2026 | 6:11 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Delfin, Precious Eleanor | 01/08/2026 | 9:36 PM | 9:38 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Baler, Nathaniel Victor | 01/08/2026 | 8:40 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | denali error |
| Esparagoza, Shiela Mae | 01/08/2026 | 10:12 PM | 10:17 PM | Avaya Issue - Freeze | NA |
| Dariagan, Esequela May | 01/08/2026 | 10:12 PM | 10:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Llegue, Bench Rhamsey | 01/08/2026 | 5:22 PM | 5:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Sion, Noel James | 01/08/2026 | 9:49 PM | 10:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Begaso, Jestine Marie | 01/08/2026 | 5:15 PM | 5:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Acervo, Erika | 01/08/2026 | 5:41 PM | 5:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Declaro, Lalyn | 01/08/2026 | 9:52 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then Citrix suddenly disconnected/ need to repull up Citrix and Avaya |
| Biclar, Andreia Sacci | 01/08/2026 | 5:49 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Briones, Lorrie Miles | 01/08/2026 | 7:38 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Bascos, Kyle | 01/08/2026 | 9:57 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on break. Tried to pull up my tools but my avaya took long too load. |
| Villarosa, Gerry | 01/08/2026 | 10:04 PM | 10:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected after break | Restart AVAYA, VPN and tools |
| Candoleta, Janine Pearl | 01/08/2026 | 10:03 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out, AVAYA issue took too long to load, and repull up all tools |
| Dasig, Symon John | 01/08/2026 | 5:56 PM | 6:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Jore, Paul Vincent | 01/08/2026 | 10:00 PM | 10:10 PM | Citrix Issue - Sitewide Downtime | Citrix unable to pull up |
| Daniel, Mark Jojit | 01/08/2026 | 10:00 PM | 10:15 PM | Citrix Issue - Sitewide Downtime | Citrix unable to pull up |
| Artates, Micha Ella | 01/08/2026 | 9:00 PM | 9:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Anisco, Jannah Gift | 01/08/2026 | 10:00 PM | 10:09 PM | Citrix Issue - Sitewide Downtime | Cant pull up PDA |
| Delfin, Precious Eleanor | 01/08/2026 | 9:36 PM | 9:38 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error/Avaya disconnected/vpn disconnected |
| Degoma, Rachel | 01/08/2026 | 9:49 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 01/08/2026 | 10:00 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Account number: No account Pull Up yet / validation stage Issue Type: Avaya still connected/vpn disconnected/cx is still on the line |
| Raynaldo, Patricia Joanna | 01/08/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | N/A |
| Bunol, Alvin Joshua | 01/08/2026 | 10:01 PM | 10:15 PM | Citrix Latency - Change Citrix Server | N/A |
| Matillano, Mary Grace | 01/08/2026 | 10:20 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Viejo, Jerilee | 01/08/2026 | 10:00 PM | 10:51 PM | Citrix Issue - Sitewide Downtime | Tools Unable to setup tools./Citrix load/avaya load |
| Albay, Cymon | 01/08/2026 | 10:05 PM | 10:39 PM | Citrix Issue - Sitewide Downtime | Unable to setup tools. |
| Denosta, Aprilyn | 01/08/2026 | 10:30 PM | 10:36 PM | Citrix Latency - Change Citrix Server | N/A |
| Lariza, Angelica | 01/08/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Citrix latency, tools kept on loading. had to change Citrix three times. Restarted Avaya and VPN. |
| Trinidad, Angelika | 01/08/2026 | 10:35 PM | 10:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix locked out reported to WF Mollie and waited for the account to be unlocked |
| Trinidad, Angelika | 01/08/2026 | 11:11 PM | 11:28 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call and got kicked out |
| Guevarra, Lander John | 01/08/2026 | 10:22 PM | 10:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDa error avaya wont go on sign in |
| Ponce, Renz Kirby | 01/08/2026 | 9:58 PM | 10:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error while working on a case. |
| Trinidad, Gio Enrico | 01/08/2026 | 9:51 PM | 10:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected |
| Detanoy, Anne Nicole | 01/08/2026 | 11:40 PM | 11:46 PM | Avaya Issue - Freeze | Citrix froze while on call |
| Falco, Via | 01/08/2026 | 10:29 PM | 10:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | VPN/citrix disconnected - While on Lunch- Severe Latency/have to hard reset |
| Quirino, Rio Mae | 01/08/2026 | 11:45 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Iguis, Jessa | 01/08/2026 | 8:50 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Cordovero, Jinky | 01/08/2026 | 10:55 PM | 11:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN/ DENALI ISSUE || No stamp option just white screen |
| Arbolado, Danielle | 01/08/2026 | 11:05 PM | 11:10 PM | Citrix Latency - Change Citrix Server | Latency pulling up the tools and sspark//requested to restart PDA |
| Amparo, Ana Roces | 01/06/2026 | 1:43 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's ctrix froze for a long time. Bo account number affected. |
| Torre, Kin Bryan | 01/07/2026 | 9:42 AM | 9:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call contact not disconnected. |
| Anisco, Jannah Gift | 01/08/2026 | 11:35 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Marcelo, Johoney | 01/07/2026 | 6:44 AM | 6:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch. |
| Delfin, Precious Eleanor | 01/08/2026 | 11:54 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya still connected while on call/Citrix Kicked out |
| Albay, Cymon | 01/08/2026 | 11:34 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix restart |
| Montalban, Lorebe | 01/06/2026 | 1:40 AM | 1:44 AM | Avaya Issue - Freeze | Teammate's AVAYA was disconnected including the contact. No account number submitted by the teammate. |
| Dela Cruz, Rozhien | 01/08/2026 | 9:52 PM | 10:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / Avaya Disconnected / kicked out from the Citrix / Cx is still on the line while I encountered sys down / had to restart Citrix / Break pending continued automatically after Citirx was open/ had to connect to Avaya again and it took so long to open / had to leave notes for a callback / Citriz froze again before getting ready / had to restart PDA |
| Antioquia, Leah Mae | 01/08/2026 | 11:55 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 01/08/2026 Start Time End Time: 11:55 PM - 12:03 AM (brk @ 11:40 - 11:55) GSD Ticket Number: Issue Type: Kicked out from citrix while on break and PDA error and avaya freeze Account Number: POD Number: 36 POD Letter: G VPS USED: PHX REASON: While on break, I was kicked out from citrix and had to restart and repull up everything, after few seconds, PDA went on error and I cannot find in avaya the headset enabler and had to repull up the Avaya and it took too long. |
| Magluyan, Grace Alondra Joy | 01/06/2026 | 1:42 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. Affected account: *1283932291853156843 |
| Raymundo, Pamela | 01/08/2026 | 8:37 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the citrix froze, VPN disconnected & citrix disconnected as well, had to restart my citrix, log in to my VPN, Pulled up my tools and get on ready| |
| Carlos, Anna Mae | 01/08/2026 | 12:03 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/08/2026 | 9:30 PM | 9:48 PM | Citrix Latency - Change Citrix Server | Severe latency during call | Permission to logout after call | Had to sign out of Citrix and log in twice due to latency | Had to change Citrix Server and sign in again | Had to reset VPN, Avaya, and PDA | Had to setup tools | Had to leave notes on the account and track |
| Graciadas, John Wilbert | 01/06/2026 | 1:55 AM | 1:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. Affected account: *6078794471334502332 |
| Degoma, Rachel | 01/08/2026 | 11:47 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze during | Had to Reset VPN, AVAYA, and PDA | AVAYA took long to open | When pulling up tools got kicked out of Citrix | Had to reset VPN, AVAYA, and PDA again | Had to leave notes, track, and request for call back on the account |
| Gallardo, Kian Jan | 01/08/2026 | 12:00 AM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call and didnt get kicked out on citrix and was on pending break from 11:30 PM and when i transferred the call for escalation i used my 15 mins break until 12 AM and while was about to ready citrix imediately kicked out and needed to repullup once again |
| Agana, Glendalyn | 01/08/2026 | 4:16 PM | 4:34 PM | Citrix Froze - CONTACTS DISCONNECTED | IMS0831883 |
| Antioquia, Leah Mae | 01/08/2026 | 9:50 PM | 10:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on chat typing reply to customer, I was kicked out from citrix. Citrix was not loading properly when I pulled up again and it took a while. Had to restart and repull up everything. |
| Gamuzaran, Jhodeth-Ann | 01/08/2026 | 11:35 PM | 12:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch. need to restart citrix and re pull up tools. |
| Dorado, Ricardo Jesus III | 01/08/2026 | 11:39 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected, contact not disconnected, endorsed contact for callback, Had to restart VPN, Avaya, Citrix and PDA, Had to repull all tools |
| Nobleza, Ronelyn | 01/08/2026 | 9:58 PM | 10:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/Ag |
| Ibanez, Daniell | 01/08/2026 | 9:49 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call, got kicked out, had to re pull up and start again |
| Degala Jr, Darwin | 01/08/2026 | 5:00 PM | 5:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Nobleza, Ronelyn | 01/08/2026 | 11:39 PM | 11:43 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ibanez, Daniell | 01/08/2026 | 11:39 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked out while on call, had to re pull up tools again, citrix and avaya took too long to open |
| Barrios, Michael | 01/08/2026 | 5:54 PM | 6:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Sarmiento, Xian Yan | 01/08/2026 | 9:42 PM | 10:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out of Citrix while on call | Was able to resolve 2/3 concerns of CX before Citrix Disconnected | Tried to reconnect Citrix(twice) | Switch Citrix(DUB) failed | Tried to reconnect to same Citrix(LVS) but Tools took a long time to pull up | Go on Break(10:26) with Mentor Jay's consent | |
| Oquendo, Jemart | 01/08/2026 | 12:14 PM | 12:18 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Santos, Raquel | 01/08/2026 | 11:55 PM | 12:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN got disconnected while on call | no audio |
| Sarmiento, Xian Yan | 01/08/2026 | 10:56 PM | 11:17 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected | Set Up tools again | Tracked last call and put detailed notes | Break: 10:26 - 10:56 PM |
| Espineda, Janine Nicole | 01/08/2026 | 10:37 PM | 10:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / kicked out of citrix while on call / had to repull up citrix by changing citrix / call is still active in AVAYA and need to restart it / repulling up tools. |
| Borlado, Lady Mae | 01/08/2026 | 8:40 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / pulled up the avaya |
| Briones, Lorrie Miles | 01/08/2026 | 7:38 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Baldisimo, Krishna Joy | 01/08/2026 | 8:49 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, restart, and set up again |
| Cartujano, Ace Joseph | 01/08/2026 | 7:32 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Baldisimo, Krishna Joy | 01/08/2026 | 8:49 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, restart, and set up again |
| Bacas, Maxine Rose | 01/08/2026 | 7:39 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Detorio, Mc Varry | 01/08/2026 | 7:39 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Penano, Herlyn | 01/08/2026 | 8:57 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA disconnect, receive call twice without hearing any response,. disconnected the VPN manually to prevent accepting calls, tracked disconnected call. Took a while to pull up Avaya. |
| Cervanez, Pearly Jean | 01/08/2026 | 7:42 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dalmino, Josie | 01/08/2026 | 9:02 PM | 9:12 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on messaging | VPN LOGIN ON PROGREESS NEED TO REOPEN VPN and reopen PDA. |
| Practisala, Pearly Ann | 01/08/2026 | 7:36 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach WHyne |
| Pamunag, Jazzen Roi | 01/08/2026 | 8:33 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze after I finished a call, then it came back with a call that disconnected. |
| Cortes, Jd Grace | 01/08/2026 | 7:55 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dumigpi, Althea | 01/08/2026 | 8:20 PM | 8:30 PM | No Audio - PDA/ other tools still functional | Teleconnector issue. it keeps on unmuting and cannot hear the cx. ask for the permission to Mentor Jay and To sir Mollie |
| Ponsaran, Andrea Kaye | 01/08/2026 | 7:40 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Dumigpi, Althea | 01/08/2026 | 9:04 PM | 9:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for about 5 minutes; kick out on the Citrix while on call; tried to login on Citrix but it keeps on kicking me out; try again it is says "invalid exception"; ask for assistance to mentor Jay; try another Citrix |
| Ebacuado, Khaleen Kaye | 01/08/2026 | 9:33 PM | 9:44 PM | Avaya Issue - Freeze | Shift Date: 1/8/2026 Start Time End Time: : 9:33 - 9:44 pm GSD Ticket Number : Issue Type: Citrix froze while on call Account Number: 1436768531129809114 POD Number: 36 POD Letter: D VPS USED: PHX REASON: Citrix froze while on call, cannot hear cx response ghost spiel delivered. and got kicked out. had to re pull up tools and start again. |
| Alair, Amiel Alan | 01/08/2026 | 8:47 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix Froze Kicked out from citrix. with cx still on the line. Had to set up tool again. |
| Ebacuado, Khaleen Kaye | 01/08/2026 | 9:57 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: : 9:57 PM - 10:10 PM GSD Ticket Number : Issue Type: Citrix froze while on call Account Number: 1643654837475513627 POD Number: 36 POD Letter: D VPS USED: PHX REASON: Citrix froze while on call //cannot hear cx response ghost spiel delivered //got kicked out. had to re pull up tools and start again // Hard reset |
| Alair, Amiel Alan | 01/08/2026 | 9:53 PM | 9:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix Froze . with cx still on the line. |
| Sobredo, Mark Bryan | 01/08/2026 | 8:49 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Sobredo, Mark Bryan | 01/08/2026 | 9:53 PM | 9:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Agana, Glendalyn | 01/08/2026 | 8:18 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Carlos, Anna Mae | 01/08/2026 | 9:55 PM | 10:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Carlos, Anna Mae | 01/08/2026 | 9:55 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze / PDA ERROR and kick out of Citrix while on avail |
| Espolong, Kim Robert | 01/07/2026 | 11:44 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Murillo, Vanessa | 01/08/2026 | 5:41 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 01/08/2026 | 8:39 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | My Citrix froze (while on call , check if the cx is still on the still, but still no response then got disconnected) and shows connection lost. Afterwards i got kicked out from citrix and have to restart it as it won't let me in. Have to repull up the tools. Left notes on the account and endorsed for a callback |
| Lariza, Angelica | 01/08/2026 | 11:29 PM | 11:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Aguilar, Leanne Kaye | 01/08/2026 | 9:50 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | My Citrix went froze for 6 minutes while on calls and then later on I had avaya issues and my PDA went error |
| Sanguillosa, Rhea | 01/08/2026 | 6:54 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 01/08/2026 | 9:58 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ON CALL | CITRIX DISCONNECTED | CALL NOT DISCONNECTED | NEED TO ASSIST THE CX WHILE ON THE PHONE AND RESTARTING CITRIX | NEED TO REPULL UP ALL THE TOOLS AS WELL |
| Abanco, Nina May | 01/08/2026 | 6:54 PM | 7:21 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/08/2026 | 9:33 PM | 9:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, cannot hear cx response ghost spiel delivered. and got kicked out. had to re pull up tools and start again. |
| Besa, Mary Jane | 01/08/2026 | 7:21 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/08/2026 | 9:57 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call //cannot hear cx response ghost spiel delivered //got kicked out. had to re pull up tools and start again // Hard reset |
| Bermudes, James | 01/08/2026 | 7:53 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Jose Marco | 01/08/2026 | 7:46 PM | 8:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Detanoy, Anne Nicole | 01/08/2026 | 10:02 PM | 10:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to citrix, need to restart my citrix, VPN and avaya. Need to pull up the tools. |
| Ordines, Kent Lester | 01/08/2026 | 8:34 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dapilaga, Thea Faith | 01/08/2026 | 10:18 PM | 10:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, kickout from citrix | tools restored but chat appears | need to stamp logout while replying to the chat |
| Barrera, Kate Angeline | 01/08/2026 | 8:46 PM | 8:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Error changing states \ restart pda and check connection of other tool |
| Awayan, Andrea | 01/08/2026 | 8:42 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Kate Angeline | 01/08/2026 | 9:50 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze | Kickout of CITRIX | Restart and repull up tools |
| Ibanez, Anacel | 01/08/2026 | 8:48 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Olisco, Divine | 01/08/2026 | 12:00 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/08/2026 | 8:51 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Santillan, Wea | 01/08/2026 | 9:48 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out of the Citrix | Contact not disconnected | had to restart PC | had a hard time getting in to the Citrix | set up tools again wasn't able to verify the account |
| Salas, Ma Joyce | 01/08/2026 | 5:00 PM | 5:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Salas, Ma Joyce | 01/08/2026 | 8:55 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jocelyn | 01/08/2026 | 8:59 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/08/2026 | 9:27 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Launio, Hope | 01/08/2026 | 11:22 PM | 12:23 PM | No Audio - PDA/ other tools still functional | restart PC due to not have access to the tracker/change station |
| Dalmino, Josie | 01/08/2026 | 12:50 AM | 12:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on messaging |
| Abanco, Nina May | 01/08/2026 | 9:51 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bermudes, James | 01/08/2026 | 10:01 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Contillo, Jerome | 01/08/2026 | 12:00 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Santillan, Wea | 01/08/2026 | 8:48 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and kicked out of the Citrix | Contact not disconnected | set up tools again |
| Mayuga, Chezka Kate | 01/08/2026 | 9:53 PM | 10:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bilbao, Kryztelle Faith | 01/08/2026 | 10:03 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Ropa, Nina Grace | 01/08/2026 | 12:32 AM | 12:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze , error in PDA while on break |
| Nicodemus, Mary Joy | 01/07/2026 | 6:54 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besa, Mary Jane | 01/08/2026 | 9:47 PM | 10:11 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ambrosio, Mica | 01/08/2026 | 11:44 PM | 11:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacuta, Rodelyn | 01/08/2026 | 9:52 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, call not disconnected, had a hard time pulling up avaya and looking for citrix that will enable us to log in. |
| Pancho, Ednamae | 01/08/2026 | 10:51 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: restart citrix due to severe latency Issue: severe latency |
| Nicor, Annaliza Joy | 01/08/2026 | 12:38 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | experienced Citrix latency while on break and was kicked out from Citrix so I had to restart Citrix and log back in. |
| Cadorna, Diomelyn Jane | 01/08/2026 | 9:50 PM | 10:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dadivas, Nica Rose | 01/08/2026 | 12:55 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/08/2026 | 10:37 PM | 10:40 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Baler, Nathaniel Victor | 01/08/2026 | 12:41 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix disconnected. |
| Lizada, Bea | 01/08/2026 | 8:42 PM | 9:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out from Citrix while on call; did not end the call yet as I am waiting for the cx to respond | VPN Disconnected | Had to restart PDA, AVAYA and VPN | Takes a while for Avaya to respond, I have to close and re-open it again. || Needs to set up tools again |
| Artates, Micha Ella | 01/08/2026 | 7:40 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Mayuga, Chezka Kate | 01/08/2026 | 10:44 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Calizo, Jason Bengon | 01/08/2026 | 12:53 AM | 12:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break. |
| Lizada, Bea | 01/08/2026 | 9:48 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out from Citrix while on call; Call is still on the line. | Citrix keeps on kicking me out; tried different VPN | VPN Disconnected | Had to restart PDA, AVAYA and VPN | Takes a while for Avaya to pulled up| Needs to set up tools again | tracked acct and endorse for callback. |
| Sanguillosa, Rhea | 01/08/2026 | 10:54 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 01/08/2026 | 10:11 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my tools. |
| Abanco, Nina May | 01/08/2026 | 11:00 PM | 11:25 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degala Jr, Darwin | 01/08/2026 | 9:02 PM | 9:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Besa, Mary Jane | 01/08/2026 | 11:23 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buaron, Jera | 01/08/2026 | 6:44 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Abanco, Nina May | 01/08/2026 | 11:36 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Briones, Lorrie Miles | 01/08/2026 | 9:48 PM | 10:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Vili, Annie Grace | 01/08/2026 | 12:34 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and VPN disconnected while working on a case. Talking some time to pull up Avaya. |
| Gloria, Arielle Marie | 01/08/2026 | 12:08 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during the call then few seconds later, got kicked out of Citrix / contact disconnected upon Citrix disconnection / pulled up Citrix and took a while for Citrix to load / put detailed notes on the account, tracked & endorsed for a callback |
| Acervo, Erika | 01/08/2026 | 9:44 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | sisted By: Coach Jerelyn |
| Cortes, Jd Grace | 01/08/2026 | 9:48 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Biclar, Andreia Sacci | 01/08/2026 | 9:53 PM | 9:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Upod, Nina Marie | 01/08/2026 | 11:57 PM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix while on lunch |
| Cervanez, Pearly Jean | 01/08/2026 | 9:48 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Bermudes, James | 01/08/2026 | 11:46 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 01/08/2026 | 12:40 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze when on chat and then citrix disconnected, I was able to pull it up again. |
| Bacas, Maxine Rose | 01/08/2026 | 9:48 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Sanguillosa, Rhea | 01/08/2026 | 9:54 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Buaron, Jera | 01/08/2026 | 10:42 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Barrera, Kate Angeline | 01/08/2026 | 12:27 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze | Pda error, error changing states | restart pda |
| Espolong, Kim Robert | 01/08/2026 | 9:44 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 01/08/2026 | 12:26 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Practisala, Pearly Ann | 01/08/2026 | 9:49 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:WF Mollie |
| Baldisimo, Krishna Joy | 01/08/2026 | 12:48 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart, and set up again |
| Ordines, Kent Lester | 01/08/2026 | 12:37 PM | 12:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cadorna, Diomelyn Jane | 01/08/2026 | 12:49 PM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Llegue, Bench Rhamsey | 01/08/2026 | 10:57 PM | 11:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:WF MOllie |
| Barrera, Jose Marco | 01/08/2026 | 9:54 PM | 11:59 PM | Citrix Latency - Change Citrix Server | Citrix Froze//Kick out Citrix//Pull out Avaya//Pull out tools// system down while on break and before break/ could not tag break time pc very laggy and restarted 3 times already/ WF Mollie approved break while on sysdown could not tag cause having trouble logging in |
| Esportuno, John Paul | 01/08/2026 | 11:39 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Artates, Micha Ella | 01/08/2026 | 9:48 PM | 10:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Briones, Lorrie Miles | 01/08/2026 | 12:09 PM | 12:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Begaso, Jestine Marie | 01/08/2026 | 9:54 PM | 11:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Jerelyn Contemplo (CW) / WF Mollie |
| Ponsaran, Andrea Kaye | 01/08/2026 | 11:49 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Dasig, Symon John | 01/08/2026 | 9:56 PM | 10:37 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: WF Mollie | Coach Je |
| Dasig, Symon John | 01/08/2026 | 8:30 PM | 8:37 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Jerelyn |
| Ofalla, Louis Kenneth | 01/08/2026 | 11:47 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze PDA disconnected Issue: severe latency |
| Cortes, Jd Grace | 01/08/2026 | 12:02 PM | 12:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Methyl Whyne Dela Ostia (CW) |
| Bilbao, Kryztelle Faith | 01/08/2026 | 11:49 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA disconnected Issue: Citrix Freeze and PDA error |
| Gamuzaran, Jhodeth-Ann | 01/08/2026 | 7:40 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Macadez, Mark Venz | 01/08/2026 | 8:35 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Sobredo, Mark Bryan | 01/08/2026 | 1:15 AM | 1:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze - Citrix Disconnected/PDA/Denali Error - after Lunch |
| Benitez, Dan Bryan | 01/08/2026 | 11:55 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ang, Princess | 01/08/2026 | 9:25 PM | 9:26 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Cervanez, Pearly Jean | 01/08/2026 | 12:02 PM | 12:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Barrios, Michael | 01/08/2026 | 11:35 PM | 12:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Villaruz, Mae Ann | 01/08/2026 | 10:20 PM | 10:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze and disconnected | restart PC since I can't login in Citrix | need to repull up tools, Avaya and VPN |
| Aguilar, Reyla Jean | 01/08/2026 | 12:04 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Kicked out of citrix while on ready | Have to restart citrix and re-pull up tools |
| Alair, Amiel Alan | 01/08/2026 | 1:10 AM | 1:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze, VPN disconnected Kicked out from Citrix while on lunch |
| Parohinog, Reynan | 01/06/2026 | 1:52 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and disconnected. The teammate needs to repull up tools. Affected account: *1641500069096409717 |
| Aguilar, Leanne Kaye | 01/08/2026 | 12:21 AM | 12:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out from my Citrix after my lunch. Need to repull up my tools |
| Bautista, Demmeth | 01/08/2026 | 12:15 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was kicked out from Citrix and the teammate need to reboot the computer and set up again. |
| Dapilaga, Thea Faith | 01/08/2026 | 10:35 PM | 11:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / citrix froze for 4 mins | kicked out in citrix | need to restart citrix twice | avaya took time to pull up |
| Barrios, Michael | 01/08/2026 | 11:35 PM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Escalada, Johann Mikhail | 01/07/2026 | 11:41 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villas, Neca | 01/07/2026 | 1:10 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and PDA Error while waiting for next call |
| Francisco, Nikka Patricia | 01/07/2026 | 3:12 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Cx is not responding Initiated ghost spiel. |
| Isada, Ayessa | 01/07/2026 | 3:15 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Alkonga, Abigail | 01/08/2026 | 9:50 PM | 10:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Need to pull up tools | citrix restarted| citrix took a whilew to load need to restart the PC took a while to pull up avaya : noted on the account and set for callback |
| Obalo, Allen Carl | 01/08/2026 | 11:47 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: cetrix freeze got kicked out || PDA disconnected || PDA error Issue: cetrix freeze got kicked out || PDA disconnected || PDA error |
| Briones, Andrea Mean | 01/07/2026 | 3:09 AM | 3:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze kicked out of citrix// call still ongoing assisted the cx outside PDA concern login |
| Suderio, Marco Pablo | 01/07/2026 | 3:31 AM | 3:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Gamuzaran, Jhodeth-Ann | 01/08/2026 | 9:50 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out while on call. need to restart citrix and re pull up tools. |
| Bantigue, Jonna Mae | 01/08/2026 | 11:55 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and and disconnected |
| Escalada, Johann Mikhail | 01/07/2026 | 3:42 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Cx is on the line, restarted pda and avaya |
| Bacuta, Rodelyn | 01/07/2026 | 8:33 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, hard time pulled up avaya |
| Dellava, Angelica Mae | 01/07/2026 | 4:21 AM | 4:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Salgado, Bryan Steven | 01/07/2026 | 5:42 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, and avaya got disconnected |
| Sarmiento, Xian Yan | 01/08/2026 | 8:50 PM | 8:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Paras, Joeffry | 01/08/2026 | 11:55 PM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze/avaya disconnected |
| Rabino, Ramina | 01/08/2026 | 10:00 PM | 10:02 PM | Avaya Issue - Freeze | Citrix Froze / PDA, VPN |
| Francisco, Nikka Patricia | 01/07/2026 | 5:20 AM | 5:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA white screen and Cx is still on the call |
| Cortes, Jessa | 01/08/2026 | 8:46 PM | 9:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Baldisimo, Krishna Joy | 01/08/2026 | 9:50 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Dariagan, Esequela May | 01/08/2026 | 8:45 PM | 8:54 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tupaz, Christian Jay | 01/08/2026 | 11:32 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / call disconnected |
| Balontong, Nino Shary | 01/08/2026 | 8:46 PM | 9:03 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Lizada, Bea | 01/08/2026 | 12:45 AM | 1:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Degoma, Renz | 01/08/2026 | 9:59 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error | kicked out from citrix while the call is still ongoing |
| Dumigpi, Althea | 01/08/2026 | 1:09 AM | 1:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cordovero, Jinky | 01/05/2026 | 11:51 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 5 January 2026 Start Time: 11:51PM End Time: 11:59PM Issue: citrix quit Account Number: Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Cortes, Jessa | 01/08/2026 | 1:25 AM | 1:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Contillo, Jerome | 01/05/2026 | 12:33 AM | 12:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/5/2026 Start Time: 12:33 AM End Time: 12:37 AM Issue: citrix froze| PDA error Account Number: PP-ESC-126486469084926966 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Caingcoy, Rolly | 01/08/2026 | 8:52 PM | 9:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dariagan, Esequela May | 01/08/2026 | 1:15 AM | 1:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Lubrin, Mary Gwyneth | 01/08/2026 | 1:15 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and pda error while on call / call got disconnected |
| Contillo, Jerome | 01/06/2026 | 6:04 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/6/2026 Start Time: 6:04 PM End Time: 6:07 PM Issue: citrix froze Account Number: Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Caingcoy, Rolly | 01/08/2026 | 12:54 AM | 1:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ayuda, Ma Victoria | 12/30/2025 | 3:13 AM | 3:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and disconnected. The teammate needed to pull up the tools again. Ticket number: IMS0830854 |
| Contillo, Jerome | 01/06/2026 | 8:02 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/6/2026 Start Time: 8:02 PM End Time: 8;05 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Randoy, Jenebeth | 01/08/2026 | 1:19 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Contillo, Jerome | 01/06/2026 | 11:35 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/6/2026 Start Time: 11:35 PM End Time: 11:40 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Salas, Ma Joyce | 01/08/2026 | 12:58 AM | 1:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arbolado, Danielle | 01/08/2026 | 1:36 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA and Avaya |
| Contillo, Jerome | 01/07/2026 | 8:07 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/7/2026 Start Time: 8:07 PM End Time: 8:15PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Awayan, Andrea | 01/08/2026 | 12:55 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Baure, Nika Jeane | 01/07/2026 | 6:58 AM | 7:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and denali error while on call |
| Awayan, Andrea | 01/08/2026 | 1:31 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Oliveros, Christine | 01/07/2026 | 7:00 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 01/08/2026 | 1:42 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call was not disconnected but no audio, delivered ghost spiel then restarted vpn, avaya and pda |
| Pamati-an, John Lester | 01/07/2026 | 7:07 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Francisco, Nikka Patricia | 01/07/2026 | 7:15 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out and Cx is still on the line and assisted the Cx and need to do hard reset |
| Tuyay, Shantal | 01/08/2026 | 1:08 AM | 1:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA |
| Espejo, Renalyn | 01/08/2026 | 12:30 AM | 12:48 PM | Citrix Latency - Change Citrix Server | Assist tm to check avaya settings and restart Citrix. |
| Penano, Herlyn | 01/08/2026 | 1:25 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Suderio, Marco Pablo | 01/07/2026 | 7:34 AM | 7:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/08/2026 | 1:40 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Isada, Ayessa | 01/07/2026 | 7:16 AM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abanco, Nina May | 01/08/2026 | 1:35 AM | 1:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Federiso, Maria Angela | 01/08/2026 | 1:37 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Avaya // Restart Citrix and PDA |
| Bacuta, Rodelyn | 01/08/2026 | 1:57 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salgado, Bryan Steven | 01/08/2026 | 1:48 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ibanez, Anacel | 01/08/2026 | 1:29 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Benitez, Dan Bryan | 01/08/2026 | 9:58 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Citrix disconnected but the call is still on going | Need to restart AVAYA | PDA error |
| Bermudes, James | 01/08/2026 | 1:40 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Lopez, Jocelyn | 01/08/2026 | 1:28 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Espolong, Kim Robert | 01/08/2026 | 1:30 AM | 1:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Murillo, Vanessa | 01/08/2026 | 1:53 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrera, Jose Marco | 01/08/2026 | 2:15 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barrios, Michael | 01/08/2026 | 9:48 PM | 10:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Caldea, Anne Emirald | 01/08/2026 | 9:50 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix Froze / kicked out of citrix while on call / Citrix unresponsive / had to repull up citrix by changing citrix / repulling up tools. |
| Cartujano, Ace Joseph | 01/08/2026 | 12:07 AM | 12:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Abag, Jay | 01/08/2026 | 7:00 PM | 7:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/08/2026 | 7:45 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Detorio, Mc Varry | 01/08/2026 | 12:00 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Dicon, Reymelyn Grace | 01/08/2026 | 7:40 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Agana, Glendalyn | 01/08/2026 | 12:39 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Acervo, Erika | 01/08/2026 | 1:42 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Balasa, Jenneth | 01/08/2026 | 8:05 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Artates, Micha Ella | 01/08/2026 | 12:04 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Franco, Doreen | 01/08/2026 | 6:03 PM | 7:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Biclar, Andreia Sacci | 01/08/2026 | 1:53 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Llegue, Bench Rhamsey | 01/08/2026 | 1:20 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Trinidad, Gio Enrico | 01/08/2026 | 11:36 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected |
| Dasig, Symon John | 01/08/2026 | 2:22 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Degala Jr, Darwin | 01/08/2026 | 1:01 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Ciudadano, Michaela | 01/08/2026 | 8:52 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 01/08/2026 | 11:42 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | pda error and AVAYA issue took too long for the avaya to load |
| Amoguez, Apple Jane | 01/08/2026 | 8:54 PM | 9:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besa, Josh Rainer | 01/08/2026 | 11:36 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected |
| Bascos, Kyle | 01/08/2026 | 11:40 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call|Kicked Out from Citrix|VPN Disconnected. I do need to repull up my tools and resources |
| Dela Cruz, Juhanah | 01/08/2026 | 9:07 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rabino, Ramina | 01/08/2026 | 1:57 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error -while on call during validation 1:38 AM Citrix froze while on call. Kicked out from citrix. Pulled out new citrix then PDA went error and call ended. Restart tools.. VPN: PHX |
| Oquendo, Romel John | 01/08/2026 | 11:45 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call| Call got disconnected | VPN Disconnected and PDA error. Call already endorsed for a callback |
| Sion, Noel James | 01/08/2026 | 11:45 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Tanong, Kelly | 01/08/2026 | 9:15 PM | 9:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Declaro, Lalyn | 01/08/2026 | 11:38 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then suddenly disconnected/ need to repull up Citrix and Avaya |
| Deocampo, Dennis | 01/08/2026 | 9:47 PM | 9:54 PM | Citrix Latency - Change Citrix Server | N/A |
| Pinalba, Reybe | 01/08/2026 | 12:52 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Over Break of more than 2 minutes as the Citrix Froze-Citrix Disconnected after Break|Re-Pull Up Citrix, Avaya, and all the tools |
| Franco, Doreen | 01/08/2026 | 9:48 PM | 9:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Futotana, Abegaell | 01/08/2026 | 11:57 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call. Had to restart PDA and repull up tools. |
| Franco, Doreen | 01/08/2026 | 10:23 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bayhon, Katrina | 01/08/2026 | 11:45 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Tupas, Jastin | 01/08/2026 | 11:44 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and there is no audio available from the customer that's why I am not able to resolve the concern due to system issue |
| Torres, Maycel | 01/08/2026 | 11:37 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/during call/Kicked out of Citrix/Re-pull up Tools |
| Tanong, Kelly | 01/08/2026 | 11:30 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Batilaran, Frenzy Earl Sydney | 01/08/2026 | 11:44 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of citrix. Call disconnected due to system issue. cx is calling about a transaction of 206 GBP but has a payment fee of 6.27 GBP. So he has received 199.73GBP only. I was about to explain to him that there's a payment fee because it was sent as goods and services but call got disconnected due to system issue |
| Villarosa, Gerry | 01/08/2026 | 12:01 AM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked while on call | Call not disconnected | Endorsed for call back | Restart VPN, AVAYA and repull up my tools. |
| Lagumbay, Daniela Marie | 01/08/2026 | 12:07 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze during call/Kicked out of Citrix/Re-pull up Tools |
| Dicon, Reymelyn Grace | 01/08/2026 | 11:37 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Tresha | 01/08/2026 | 11:45 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of citrix. Call disconnected due to system issue. cx is calling about a dispute case asking for the updates as she's having trouble in her resolution center website and TM is explaining the update of her dispute case that its still under review but call got disconnected due to system issue |
| Delfin, Wenjiel | 01/08/2026 | 11:46 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Batilaran, Frenzy Earl Sydney | 01/08/2026 | 12:30 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Call entered while stamped on break |
| Balasa, Jenneth | 01/08/2026 | 12:04 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ciudadano, Michaela | 01/08/2026 | 12:53 AM | 1:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/08/2026 | 12:52 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Escalada, Jacene Joy | 01/08/2026 | 1:05 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Disconnected from Citrix while on call. Lost connection to PPCS NA- Had to initiate hard reset with my PC because no buttons can be selected. Restarted Citrix, Avaya and Denali. |
| Amoguez, Apple Jane | 01/08/2026 | 12:49 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Falco, Via | 01/08/2026 | 5:01 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 8 January 2026 Start Time: 5:01 pm End Time: 5:10 pm Issue: VPN/citrix disconnected - Avaya Issue - Pushing back to Idle Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 14-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Tanong, Kelly | 01/08/2026 | 1:19 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Donguines, Dia | 01/08/2026 | 6:22 PM | 6:28 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Dia Donguines Shift Date: January 8 ,2026 Start Time: 6:22 PM End Time: 6:28PM Issue: Denali went error after stamping break Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-B Production Floor:5th floor VPN Used: PHX |
| Franco, Doreen | 01/08/2026 | 2:26 AM | 2:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Falco, Via | 01/08/2026 | 6:37 PM | 6:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 8 January 2026 Start Time: 6:37 pm End Time: 6:41pm Issue: VPN/citrix disconnected - Avaya Issue - Error with Athen Account Number: 2115819872279388633 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 14-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Cordovero, Jinky | 01/08/2026 | 7:41 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 8 January 2026 Start Time: 7:41pm End Time: 7:53pm Issue: VPN/citrix disconnected - Avaya Issue - Error with Athen Account Number: 1668455533392438150 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Contillo, Jerome | 01/08/2026 | 8:30 PM | 8:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/8/2026 Start Time: 8:30 PM End Time: 8:38 PM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: Production Floor: 6-F VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Baler, Nathaniel Victor | 01/08/2026 | 2:21 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/08/26 Start Time: 2:21 AM End Time: 2:30 AM Issue: Citrix froze, Citrix disconnected. Logged out of Citrix Account Number: none Was the call disconnected?: None Was a customer callback required?: None Who was the callback endorsed to?: None Ticket: NA POD # & Letter: 5-E Production Floor: 5th floor VPN Used: DUB Assisted By: Coach Ann |
| Arconada, Eva | 01/08/2026 | 1:08 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to help cx on chat and advised to restart PDA and Avaya. |
| Contillo, Jerome | 01/08/2026 | 2:20 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/8/2026 Start Time: 2:20 AM End Time: 2:30 AM Issue: citrix froze| citrix disconnected Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Majen, Jenylyn | 01/08/2026 | 1:34 AM | 1:38 AM | Avaya Issue - Freeze | Assist tm to restart PDA and stamp on ready right away. |
| Aurelio, Jen Rose | 01/08/2026 | 11:05 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Estialbo, Rochilyn Joy | 01/08/2026 | 12:52 AM | 12:53 AM | Avaya Issue - Freeze | resolved |
| Ledesma, John Patrick | 01/08/2026 | 1:50 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA and avaya. |
| Legaspi, Li Gorton | 01/08/2026 | 2:41 AM | 2:45 AM | No Audio - PDA/ other tools still functional | resovled |
| Alvero, Eleandro | 01/06/2026 | 1:47 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *1892339426306688541 |
| Beluso, Jhenice | 01/08/2026 | 11:31 PM | 11:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali Error |
| Julian, Kristine Rose | 01/08/2026 | 11:30 PM | 11:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Display icon was enlarged, had to restart PC and set up again |
| Ayuda, Ma Victoria | 01/06/2026 | 4:09 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. Affected account: *1579812531467277683 |
| Julian, Kristine Rose | 01/08/2026 | 11:35 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Audio issues, cx cant hear my responses/ had to change stations |
| Bandellon, Razel Ann | 01/08/2026 | 12:43 AM | 12:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Freeze | need to pull up avaya again |
| Acejo, Aljune Mike | 01/08/2026 | 2:18 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze while waiting for a new call || PDA error |
| Floro, Claire Jacynth | 01/08/2026 | 3:03 AM | 3:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for next call/ PDA error |
| Aniero, Mark Anthony | 01/08/2026 | 2:53 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call got disconnected | Citrix got disconnected |
| Juarez, Andrei | 01/08/2026 | 3:09 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on ready |
| Bocala, Leocel | 01/08/2026 | 2:58 AM | 3:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze | Denali Errored| Restarted Avaya, VPN and Denali. |
| Barrera, Bonnie Andrew | 01/08/2026 | 3:07 AM | 3:09 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | Avaya not disconnected |
| Lingco, Rollene | 01/08/2026 | 3:07 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Bandellon, Razel Ann | 01/08/2026 | 3:19 AM | 3:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Freeze | need to pull up avaya again and it took time |
| Deslate, Krezzel | 01/08/2026 | 3:22 AM | 3:31 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-call not disconnected |
| Olisco, Francis John | 01/08/2026 | 3:29 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Need to restart all tools |
| Buala, Kristine Grace | 01/08/2026 | 11:30 PM | 11:32 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | LATE TO STAMP ON READY DUE TO CHANGE OF STATION SINCE AVAYA IS NOT PULLING |
| Viejo, Jerilee | 01/08/2026 | 2:42 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tools Citrix froze/ citrix error |
| Albay, Cymon | 01/08/2026 | 3:42 AM | 3:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Anisco, Jannah Gift | 01/08/2026 | 3:48 AM | 3:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out |
| Abool, Mary Gloden | 01/08/2026 | 1:35 AM | 1:41 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and PDA. Advised to stamp on ready right away. |
| Tolentino, Realyn | 01/08/2026 | 3:44 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call not disconnected / Citrix got disconnected and experienced audio issue then call got disconnected |
| Vista, Bernie | 01/08/2026 | 5:29 AM | 5:43 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and check avaya settings, |
| Diaz, Frenmar | 01/08/2026 | 1:48 AM | 1:55 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Bolante, Pholla Jeve | 01/08/2026 | 1:51 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 01/08/2026 | 2:47 AM | 2:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Busquit, Crislen | 01/08/2026 | 2:40 AM | 2:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espedillon, Edelmar | 01/08/2026 | 2:39 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abunas, Mc Brandon | 01/08/2026 | 2:46 AM | 2:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sy, Sidney | 01/08/2026 | 2:40 AM | 2:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nadate, Jonnabell | 01/08/2026 | 1:19 AM | 1:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call |
| Casador, Christian Neri | 01/08/2026 | 3:15 AM | 3:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Candido, Rhea Mae | 01/08/2026 | 1:32 AM | 1:40 AM | Citrix Latency - Change Citrix Server | Advised tm to assist cx on Chat and restart PDA and stamp on ready. |
| Sy, Sidney | 01/08/2026 | 3:43 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arconada, Eva | 01/08/2026 | 1:29 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx on chat and restart PDA and Avaya. |
| Iguin, Harlyn Mae | 01/08/2026 | 1:41 AM | 1:47 AM | Avaya Issue - Freeze | Avaya freeze call disconnected |
| Arroyo, Jevine France | 01/08/2026 | 1:31 AM | 1:40 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and Avaya. Advised to stamp on ready. |
| Graciadas, John Wilbert | 01/06/2026 | 3:59 AM | 4:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix was disconnected including VPN and AVAYA. AFFECTED ACCOUNT: *5347468278431405321 |
| Nepomuceno, Shenie | 01/08/2026 | 1:44 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze || VPN got disconnected while on call | no audio |
| Calsena, April Dexter | 01/08/2026 | 1:44 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected |
| Samino, Anthony Josh | 01/08/2026 | 12:30 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 12:30 AM - 12:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya is taking too long to load advied to change POD Account Number: N/A Pod Number/Letter: 23-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and TL tentaw |
| Pagsuguiron, Rachel | 01/08/2026 | 1:48 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while avail |
| Denosta, Marrianne | 01/08/2026 | 2:17 AM | 2:26 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/8/2026 Start Time End Time: 2:17 AM - 2:26 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, audio not working need to set up avaya Account Number: N/A Pod Number/Letter: 19-F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Alayon, Alexander Paul | 01/08/2026 | 1:49 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze WHILE ON CALL/ CITRIX KICK OUT/ HAD A HARD RESET |
| Zolina, Ma Vhency Rose | 01/08/2026 | 2:43 AM | 2:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/8/2026 Start Time End Time: 02:43 AM-02:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on break Account Number: N/A Pod Number/Letter: 19-c Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Almasol, Shaira Rose | 01/08/2026 | 2:13 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call on hold when Denali error. |
| Magallanes, Dylan Matthew | 01/08/2026 | 2:43 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6/8/2026 Start Time End Time: 2:43:48 AM-2:50:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. endorsed cx for callback. set up citrix and all tools again Account Number: 2005156002367005002 Pod Number/Letter: 24-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Colesio, Edberg | 01/08/2026 | 1:56 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze contact disconnected. |
| Dasig, Joshua | 01/08/2026 | 2:48 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/8/2026 Start Time End Time: 02:48 AM-3:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on break Account Number: N/A Pod Number/Letter: 20 - G Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Brinosa, Ma Lourdes | 01/08/2026 | 1:39 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart citrix and PDA. Advised tm to stamp on ready right away, |
| Olanga, Jolimae | 01/08/2026 | 3:02 AM | 3:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 3:02AM-3:09AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Denali error. Account Number: N/A (system issue happened after the end of the call) Pod Number/Letter: 19-D Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ore, Francis Riel | 01/08/2026 | 3:05 AM | 3:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/8/2026 Start Time End Time: 03:05 AM-3:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on break Account Number: N/A Pod Number/Letter: 20 - F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Jimenez, Jenefer | 01/08/2026 | 4:16 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 04:16 AM-04:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | denali error Account Number: N/A Pod Number/Letter: 20 - D Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magbanua, Ailyn | 01/08/2026 | 3:15 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, while on call, call disconnected |
| Basas, Gerlyn | 01/08/2026 | 1:42 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix and Avaya. advised m to stamp on ready right away |
| Jamelarin, Uziel Ann | 01/08/2026 | 1:42 AM | 1:46 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and Avaya. Advised tm to stamped on ready right away. |
| Barrera, Bonnie Andrew | 01/08/2026 | 4:24 AM | 4:26 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | Avaya not disconnected |
| Palomo, John Paul | 01/08/2026 | 4:17 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 4:17 AM - 4:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error while on call. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 20/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Virgo, Jeniebabes | 01/08/2026 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Avaya and PDA and stamp on ready right away. |
| Diestro, John Isaac | 01/08/2026 | 1:50 AM | 1:57 AM | Avaya Issue - Freeze | Assist Tm to restart Citix and relaunch Avaya. Advised tm to stamp on ready right away. |
| Marcelino, Joselle | 01/08/2026 | 4:19 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 04:19 AM-04:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze/Call disconnected Account Number: 2268880152021898550 Pod Number/Letter: 25/E Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: |
| Borda, Lourgene | 01/08/2026 | 1:35 PM | 1:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, was disconnected need to pull up vpn, avaya and pda |
| Resurreccion, Rodel John | 01/08/2026 | 3:20 AM | 3:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, while on call, call disconnected |
| Diestro, John Isaac | 01/08/2026 | 10:00 PM | 10:12 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and check avaya settings and after it was fix I advised tm to stamp on ready right away. |
| Celino, Chriselle | 01/08/2026 | 1:38 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:38 AM Citrix froze while on call. 1:46 AM Kicked out from citrix. Pulled out new citrix then PDA went error and call ended. Restart tools.. |
| Mendoza, Ivie | 01/08/2026 | 4:44 AM | 4:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assit tm to restart Citrix and go on ready right away. |
| Torre, Kin Bryan | 01/08/2026 | 4:08 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call contact not disconnected. need to restart |
| Buala, Kristine Grace | 01/08/2026 | 3:30 AM | 3:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call//out from citrix//needs to re pull up. |
| Balasa, Lhea Joy | 01/08/2026 | 1:35 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / PDA, AVAYA DISCONNECTED| Can't log in to avaya the avaya number Changed |
| Randoy, Jenebeth | 01/08/2026 | 5:19 AM | 5:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Reodava, Eric | 01/08/2026 | 2:45 AM | 3:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Marcelo, Johoney | 01/08/2026 | 4:18 AM | 4:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call contact not disconnected. need to restart |
| Nepomuceno, Shenie | 01/08/2026 | 5:42 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch/ had to pull up tools |
| Lubrin, Mary Gwyneth | 01/08/2026 | 5:18 AM | 5:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call / call did not disconnect / ghost spiel delivered |
| Manican, Joanna Len | 01/08/2026 | 5:43 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call was disconnected, Restarted VPN, PDA and AVAYA |
| Espinosa Jr, Mervin | 01/06/2026 | 4:08 AM | 4:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate had to re-pull up AVAYA and VPN. Teammate had issues in pulling up citrix. Affected account: *2182332283619661019 |
| Pagsuguiron, Rachel | 01/08/2026 | 5:48 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call // call disconnected |
| Alayon, Alexander Paul | 01/08/2026 | 5:48 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/ had to reset |
| Celino, Chriselle | 01/08/2026 | 5:39 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Disconnected 5:39 AM Citrix froze while on call. 5:41 AM Citrix unfroze, no Audio (ghost spiel provided within the call and ended the call) and PDA went error and kicked out from citrix after. Restart tools. |
| Alvero, Eleandro | 01/06/2026 | 4:11 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and PDA error. Affected account: *1424199375865766002 |
| Santos, Raquel | 01/08/2026 | 5:50 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call ot disconnected | no response from the other line so initiated ghost spiel | had to reset |
| Borda, Lourgene | 01/08/2026 | 5:39 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, was disconnected need to pull up vpn, avaya and pda |
| Calsena, April Dexter | 01/08/2026 | 5:46 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call / call not disconnected |
| Tuyay, Shantal | 01/08/2026 | 5:15 AM | 5:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix | restarted PDA and all tools |
| Almasol, Shaira Rose | 01/05/2026 | 7:20 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bordan, Rielyn Mae | 01/08/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix | restarted PDA |
| Almasol, Shaira Rose | 01/08/2026 | 9:55 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys down happened before start of the shift. |
| Ocana, Keth David | 01/08/2026 | 10:52 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbolado, Danielle | 01/08/2026 | 5:37 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Had to restart Citrix, Restart Avaya and pull up tools. |
| Jore, Paul Vincent | 01/08/2026 | 5:53 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Had to restart Citrix, Restart Avaya and pull up tools back on the call |
| Daniel, Mark Jojit | 01/08/2026 | 6:10 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Had to restart Citrix, Restart Avaya and pull up tools |
| Parohinog, Reynan | 01/06/2026 | 5:57 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's CItrix was froze VPN was disconnected and PDA went into error. |
| Arboleda Jr, Arnel | 01/08/2026 | 1:35 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arconada, Eva | 01/08/2026 | 6:10 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix| Restarted and tools re pulled up while on lunch. |
| Equinan, Jelame | 01/08/2026 | 1:47 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Esporma, Hannah Mae | 01/08/2026 | 1:58 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 01/08/2026 | 1:55 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Procalla, Vincent Albert | 01/08/2026 | 1:16 AM | 1:22 AM | No Audio - PDA/ other tools still functional | No audio. |
| Abajar, Allysa | 01/08/2026 | 12:59 AM | 1:04 AM | Avaya Issue - Freeze | Avaya Freeze |
| Ocana, Keth David | 01/08/2026 | 2:55 AM | 3:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Equinan, Jelame | 01/08/2026 | 5:49 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Esporma, Hannah Mae | 01/08/2026 | 6:00 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 01/08/2026 | 5:54 AM | 5:57 AM | No Audio - PDA/ other tools still functional | N/A |
| Sonio, Jomark Vincent | 01/08/2026 | 1:43 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Viejo, Jerilee | 01/08/2026 | 6:44 AM | 6:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix out had to log in citrix and pull up tools |
| Lariza, Angelica | 01/08/2026 | 3:34 AM | 3:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Encina, Felix John | 01/06/2026 | 5:40 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. Ticket number: IMS0830854 |
| Condez, Rea Angelika | 01/08/2026 | 1:35 AM | 1:36 AM | No Audio - PDA/ other tools still functional | citrix froze, Cx no audio |
| Arrobang, Juliena Rose | 01/08/2026 | 1:50 AM | 1:55 AM | Avaya Issue - Freeze | Citrix error. while avail citrix freeze and turn out to error. kicked out of citrix. |
| Iguin, Harlyn Mae | 01/08/2026 | 5:47 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out to citrix | call not disconnected. |
| Almasol, Shaira Rose | 01/08/2026 | 6:13 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while waiting for next call. Need to re set-up again. |
| Estrella, Joyce | 01/08/2026 | 2:02 AM | 2:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Loading cannot go on ready. |
| Espinosa Jr, Mervin | 01/06/2026 | 5:38 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was kicked out from citrix, VPN and AVAYA was disconnected. Ticket number: IMS0830854 |
| Ariaga, Trixie | 01/08/2026 | 1:45 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix disconnected while customer was on the line. |
| Amparo, Ana Roces | 01/06/2026 | 5:44 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch including AVAYA and the VPN. Ticket number: IMS0830854 |
| Adodoli, Karl Howen | 01/06/2026 | 4:45 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch including AVAYA and VPN. IMS0830854 |
| Begona, Maricar | 01/08/2026 | 4:09 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bondoc, John Karl Ric | 01/08/2026 | 4:08 AM | 4:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Need to disconect VPN and avaya and re-pullup |
| Baranda, Patricia Ann | 01/08/2026 | 3:50 AM | 3:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error pda during lunch, log out pda,supposed to go back 4 am stamped in early |
| Berdandino, Rosalie | 01/08/2026 | 5:42 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze //got kicked out of the citrix while on call // when I tried to pull up PDA the AVAYA |
| Tanuyan, Zephamor Borrish | 01/08/2026 | 10:11 PM | 10:25 AM | No Audio - PDA/ other tools still functional | Change station from POD 5A to 5C |
| Tanuyan, Zephamor Borrish | 01/08/2026 | 6:15 PM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | Citrix and Avaya took too long to pull up | |
| Condez, Rea Angelika | 01/08/2026 | 5:39 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix, had to restart pda, call disconnected |
| Balasa, Lhea Joy | 01/08/2026 | 6:20 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, was disconnected need to pull up vpn, avaya and pda |
| Escalada, Jacene Joy | 01/08/2026 | 5:15 AM | 5:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Disconnected from Citrix while on call. Connection to PPCS NA has been lost. lost audio(ghost spiel provided). Restarted Citrix, Avaya and Denali. |
| Arboleda Jr, Arnel | 01/08/2026 | 5:37 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX KICKOUT WHILE STAMP ON LUNCH |
| Arboleda Jr, Arnel | 01/08/2026 | 1:35 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIXFROZE CALL GOT DISCONNECTED |
| Ocumas, Christine | 01/08/2026 | 7:32 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/08/2026 | 1:07 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tupaz, Christian Jay | 01/08/2026 | 7:32 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ call disconnected |
| Abajar, Allysa | 01/08/2026 | 5:02 AM | 5:11 AM | Avaya Issue - Freeze | citrix kick out. |
| Acejo, Aljune Mike | 01/08/2026 | 6:23 AM | 6:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze while on call || citrix kick out |
| Barrera, Bonnie Andrew | 01/08/2026 | 7:21 AM | 7:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch/ Avaya not disconnected |
| Juarez, Andrei | 01/08/2026 | 7:29 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix while on lunch |
| Bandellon, Razel Ann | 01/08/2026 | 7:26 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | itrix disconnected while on lunch |
| Dela Cruz, Dongie | 01/08/2026 | 7:25 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Julian, Kristine Rose | 01/08/2026 | 7:25 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | icked out of Citrix while on lunch |
| Fundal, Riny Lance | 01/08/2026 | 1:52 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Lingco, Rollene | 01/08/2026 | 7:32 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | need to restart citrix and pull up tools again. |
| Floro, Claire Jacynth | 01/08/2026 | 7:26 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch/ YubiKey not yet available |
| Fundal, Riny Lance | 01/08/2026 | 6:01 AM | 6:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Deslate, Krezzel | 01/08/2026 | 7:32 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Olisco, Francis John | 01/08/2026 | 7:20 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch| Need to restart all tools |
| Buala, Kristine Grace | 01/08/2026 | 7:30 AM | 8:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call//out from citrix//needs to re pull up |
| Mayo, Emie Rose | 01/08/2026 | 1:45 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Tulale, Mae Con | 01/01/2026 | 4:12 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 6/8/2026 Start Time End Time: 4:12-4:30 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, citrix got disconnected receieved an error that connection has been lost, set up again. Account Number: 1667914900137230177 endorse for CB Pod Number/Letter: 21-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Mayo, Emie Rose | 01/08/2026 | 7:25 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch and got kicked out of Citrix. Unable set up PC immediately because the Yubikey is not yet available. |
| Aniero, Mark Anthony | 01/08/2026 | 6:53 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected | Hard Reset |
| Albay, Alrry | 01/08/2026 | 4:20 AM | 4:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 8-JAN-2026 Start Time | End Time: 4:20 AM | 4:31 AM Issue Type: Citrix froze then kicked out while avail Account Number: n/a Pod Number/Letter: 21-E Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arojado, Jay Ann | 01/08/2026 | 4:13 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 04:13 AM - 04:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 5591676749465022224 Pod Number/Letter: 21 - F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Diaz, Frenmar | 01/08/2026 | 1:48 AM | 1:55 AM | Citrix Latency - Change Citrix Server | resolved |
| Dasig, Joshua | 01/08/2026 | 4:23 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 4:23 AM-4:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call / kicked out to citrix / need to repull up the citrix / repull up all the tools / cx account has a limitation: information request / advised the cx that we can work on his limitation after he upload his POI / cx is an elderly an having trouble uploading the documents / citrix froze while waiting for the cx to upload his POI Account Number: 5454758056713445938 Pod Number/Letter: 20 - G Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Samino, Anthony Josh | 01/08/2026 | 4:30 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 04:30 AM - 04:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CItrix got disconnected was able to recover my tools Account Number: 6065255836250462266 Pod Number/Letter: 23 - C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Flotildes, Realyn | 01/08/2026 | 4:18 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 4:18 AM - 4:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected but audio. Almost 23 mins on the call. Account Number: 1792003065871029237 Pod Number/Letter: 20-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430580/ rflotildes |
| Magbanua, Ailyn | 01/08/2026 | 7:56 AM | 7:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch. |
| Nadate, Jonnabell | 01/08/2026 | 8:00 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch. |
| Osano, Jhenaline | 01/08/2026 | 7:42 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch. |
| Torre, Kin Bryan | 01/08/2026 | 7:42 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call contact not disconnected. |
| Algoso, Kyla Joy | 01/08/2026 | 4:58 AM | 5:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 4:58 AM - 5:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error Account Number: 1655263172821693511 Pod Number/Letter: 20-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 434049/KALGOSO |
| Magdaluyo, Claire Mae | 01/08/2026 | 5:18 AM | 5:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/8/2026 Start Time End Time: 5:18 AM 5: 25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on Break /Kicked out from Citrix need to reset tools Account Number: No Cx got disconnected Pod Number/Letter: 20-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430142 / cmagdaluyo |
| Denosta, Marrianne | 01/08/2026 | 6:22 AM | 6:37 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/8/2026 Start Time End Time: 6:22 AM - 06: 37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CItrix got disconnected audion not working| needs to restart citrix and avaya and all tools Account Number: 1286570947393669246 Pod Number/Letter: 19- F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Castro, Nyl John | 01/08/2026 | 2:01 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from citrix at 2:01 while cx ws still on the line but were not able to hear her. Provided ghost spiel and disconnected the call. Tried pulling up again at 2:08am but the citrix froze again without even able to pullp the PDA and also had a hard time pulling up Avaya. |
| Castro, Nyl John | 01/08/2026 | 6:19 AM | 6:43 AM | Avaya Issue - Freeze | PDA Froze and got kicked out from Citrix |
| Uadan Jr, Richard | 01/08/2026 | 1:52 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error |
| Zolina, Ma Vhency Rose | 01/08/2026 | 6:42 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 06:42 AM - 06:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix while on call, need to set up tools again. Account Number: 2075851148543386079 Pod Number/Letter: 19- C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 01/08/2026 | 6:46 AM | 6:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 6:46:32 AM-6:57:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrx froze and crashed restarted citrix, and tools. endorsed customer for callback Account Number: 5588867400652967484 Pod Number/Letter: 24-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Labrador, Rachel | 01/08/2026 | 3:05 AM | 3:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Doroteo, Jargelyn | 01/08/2026 | 3:07 PM | 3:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix disconnected |
| Olmo, Lei Franzie Aira | 01/08/2026 | 3:49 AM | 3:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA and Citrix disconnected |
| Doroteo, Jargelyn | 01/08/2026 | 3:05 AM | 3:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix disconnected |
| Olmo, Lei Franzie Aira | 01/08/2026 | 3:49 AM | 3:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix disconnected |
| Gamlanga, Christine Grace | 01/08/2026 | 1:27 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 8, 2026 Start Time | End Time: 1: 27- 1: 35 AM Issue Type: Denali went white while call is still connected, had to restart the avaya and denali. Account Number: '2253538117960392638 Pod Number/Letter: 19-B Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Gamlanga, Christine Grace | 01/08/2026 | 3:32 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 8, 2026 Start Time | End Time: 3:32 Am – 3:50 Am Issue Type: while on call, citrix was disconnected had to reset up again tools and avaya Account Number: Pod Number/Letter: 19-B Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Olanga, Jolimae | 01/08/2026 | 7:03 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 8, 2026 Start Time | End Time: 7:03AM-8:05AM Issue Type: Citrix froze and got kicked out | I was able to go back after lunch at 7:50 but was got kicked out from Citrix, waited for Avaya to show up and had to set up again. Account Number: None (While on lunch) Pod Number/Letter: 19-D Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Visto, Josellel | 01/08/2026 | 8:09 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 8, 2026 Start Time | End Time: 8:09 AM- - 8:19 AM Issue Type: Citrix froze and got kicked out | needs to restart citrix Account Number: no account pulled up Pod Number/Letter: 19-E Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Mina, Mariel | 01/09/2026 | 7:08 AM | 7:12 AM | No Audio - PDA/ other tools still functional | No audio/ Cx can't hear on the other line |
| Ore, Francis Riel | 01/08/2026 | 7:53 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 8, 2026 Start Time | End Time: 7:53 AM-8:20 AM Issue Type: Citrix froze and got kicked out | I was able to go back after lunch at 7:50 but was got kicked out from Citrix, waited for Avaya to show up and had to set up again. Account Number: None (While on lunch) Pod Number/Letter: 20 - F Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Tacud, Claira Mae | 01/09/2026 | 6:30 AM | 6:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Can't log in to Citrix. Tried AUB, LVS and NA. Change station. |
| Marcelino, Joselle | 01/08/2026 | 7:49 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 8, 2026 Start Time | End Time: 7:49 AM- 07:53 am Issue Type: Denali Error/ Kicked out of Citrix and need to restart tools Account Number: None (While on lunch) Pod Number/Letter: 19/A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: TL John |
| Algoso, Kyla Joy | 01/08/2026 | 7:59 AM | 8:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/8/2026 Start Time End Time: 7:59 AM - 8:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected/need to restart tools Account Number: while on lunch Pod Number/Letter: 20-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 434049/KALGOSO |
| Catalan, Jowelyn | 01/08/2026 | 5:35 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CALL DISCONNECTED |
| Labrador, Rachel | 01/08/2026 | 3:44 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out |
| Dasig, Joshua | 01/08/2026 | 8:05 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 8:05 AM-8:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze upon ready came from lunch / kicked out to citrix / repull up all tools / can't pull up avaya Account Number: 1205701048413942951 Pod Number/Letter: 20 - G Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Alcos, Jenny | 01/08/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out |
| Tupaz, Krisha Faye | 01/09/2026 | 7:41 AM | 7:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Uadan Jr, Richard | 01/08/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out |
| Palomo, John Paul | 01/08/2026 | 8:17 AM | 8:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 8:17 AM - 8:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1986483911126091784 Pod Number/Letter: 20/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Cordova, Jayvin | 01/08/2026 | 6:54 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX and CALL DISCONNECTED |
| Oloroso, Mark Bryan | 01/08/2026 | 7:07 AM | 7:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix disconnected |
| Billones, Vincent Paul | 01/09/2026 | 8:00 AM | 8:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. No audio. |
| Doroteo, Jargelyn | 01/08/2026 | 7:07 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Alayon, Joeven | 01/09/2026 | 8:07 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. |
| Valenzuela, Keziah Mae | 01/08/2026 | 7:08 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix & PDA Disconnected |
| Arcano, Anjenette | 01/08/2026 | 7:21 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Pelaez, Ma Christine Joy | 01/09/2026 | 6:11 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. |
| Samino, Anthony Josh | 01/08/2026 | 8:35 AM | 8:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 08:35AM - 08:51AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB CItrix got disconnected was able to recover my tools, but need to resetup avaya, denali and vpn once again Account Number: 6069904931153994700 Pod Number/Letter: 23 - C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Empeno, Alleah Camille | 01/08/2026 | 7:08 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out |
| Flotildes, Realyn | 01/08/2026 | 8:20 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 8:20 AM - 8:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected but audio. after ghost call another call receive but no account number Account Number: 6041051077020199801 Pod Number/Letter: 20-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430580/ rflotildes |
| Arojado, Jay Ann | 01/08/2026 | 8:16 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 08:16 AM - 08:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | Restart everything then set up again | account affected won't be endorsed for call back since issue was resolved Account Number: 1535334208211455034 Pod Number/Letter: 21 - A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tenales, John Rey | 01/08/2026 | 8:43 AM | 9:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 8:43 AM - 9:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. Avaya did not disconnect and had to reset the PC Account Number: 1859677261140702715 Pod Number/Letter: 21-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach TK EIN: 430585 |
| Arojado, Jay Ann | 01/08/2026 | 8:59 AM | 9:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 08:59 AM - 09:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):PDA/AVAYA error / no audio from cx | account affected will be endorsed for call back Account Number: 1611447973818645767 Pod Number/Letter: 21 - A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 01/08/2026 | 9:09 AM | 9:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/8/2026 Start Time End Time: 09:09 AM 09:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) :Citrix froze while on chat/kicked out from Citrix need to re set up tools Account Number: 1550222582859192458 Pod Number/Letter: 20 /C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Espejo, Renalyn | 01/05/2026 | 9:21 AM | 9:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Engage in a call when system froze. Citrix kicked out. |
| Dela Cruz, Mary Joy | 01/05/2026 | 9:03 AM | 9:09 AM | Citrix Issue - Sitewide Downtime | Sitewide sysdown |
| Dela Cruz, Mary Joy | 01/05/2026 | 9:25 AM | 9:29 AM | Citrix Issue - Sitewide Downtime | citrix froze . logged out / avaya disco / site sys. down |
| Gamlanga, Christine Grace | 01/08/2026 | 7:43 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 8, 2026 Start Time | End Time: 7:43 – 7:55 am Issue Type: while on lunch, citrix got disconnected Account Number: Pod Number/Letter: 19-B Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Tulale, Mae Con | 01/08/2026 | 8:14 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/08/2026 Start Time End Time: 8:14am - 8:35am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, Citrix got disconnected, set up again Account Number: 4835983191352358517 - endorse for CB Pod Number/Letter: 21-C Production Floor: 3rd Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Hiloma, Ronalie | 01/05/2026 | 8:58 AM | 9:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | all toolsaffected |
| Delos Santos, Hubert Clifford | 01/08/2026 | 12:18 AM | 12:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Log in issue due to Avaya issue some tools not available |
| Alayon, Alexander Paul | 01/08/2026 | 9:27 AM | 9:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out |
| Iguin, Harlyn Mae | 01/08/2026 | 9:44 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze call disconnected |
| Basas, Kirk Michael | 01/08/2026 | 12:15 AM | 12:33 AM | Citrix Latency - Change Citrix Server | citrix kicked out had to pull up tools / latency |
| Catalan, Jowelyn | 01/08/2026 | 9:39 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| So, Amber Mae | 01/08/2026 | 9:41 AM | 9:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espejo, Renalyn | 01/08/2026 | 4:43 AM | 4:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after 2nd break 4:42 AM. |
| Capurcos, Joan | 01/08/2026 | 2:00 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | After break |
| Jimenez, Jenefer | 01/08/2026 | 8:25 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/08/2026 Start Time End Time: 08:25 AM - 08:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, Citrix got disconnected, set up again Account Number: 1800983059630877491- endorse for CB Pod Number/Letter: 20/D Production Floor: 3rd Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TaniaShift Date: 01/08/2026 Start Time End Time: 08:25 AM - 08:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, Citrix got disconnected, set up again Account Number: 1800983059630877491- endorse for CB Pod Number/Letter: 20/D Production Floor: 3rd Floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Taladtad, Jelly Ann | 01/08/2026 | 6:18 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error/ citrix kick out need to restart |
| Hiloma, Ronalie | 01/05/2026 | 8:58 AM | 9:37 AM | Citrix Issue - Sitewide Downtime | sitewide sysdown |
| Dela Cruz, Mary Joy | 01/08/2026 | 7:35 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | After lunch /tag ready/ no call |
| Taladtad, Jelly Ann | 01/05/2026 | 9:05 AM | 9:36 AM | Citrix Issue - Sitewide Downtime | sitewide |
| Azarraga V, Joselito | 01/03/2026 | 1:37 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze || VPN and Avaya Disconnected | Contact lost (2226983947176539183) but was able to resolve before issue| |
| Aman, Justine Carl | 01/03/2026 | 1:37 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login Avaya and Denali. Affected account: 1775962057907687249. |
| Lariza, Angelica | 01/03/2026 | 1:38 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Frozewhile on call (2077140246717014382), Cx is not responding || VPN and Avaya Disconnected || Re-login Avaya and Denali |
| Basas, Gerlyn | 01/02/2026 | 1:42 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze// Has IBC 6061157725872486875- Unable to hear any valid response// ghost spiel initiated// contact endorsed for a callback |
| Azarraga V, Joselito | 01/02/2026 | 1:37 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze || VPN and Avaya Disconnected | Contact lost (2226983947176539183) but was able to resolve before issue| |
| Lariza, Angelica | 01/01/2026 | 5:45 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze while on call (1333857039143536792) , Denali still on ready but the cx is no longer responding. |
| Casimero, Ma Jonaville | 01/01/2026 | 6:22 AM | 6:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Kicked out of Citrix while on training meeting. Relaunched VPN, Avaya and PDA then re-pulled up tools and stamped ready. |
| Aman, Justine Carl | 01/02/2026 | 1:37 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login Avaya and Denali. Affected account: 1775962057907687249. |
| Lariza, Angelica | 01/02/2026 | 7:52 AM | 8:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call (5617536334945316908)| cx is not responding| restarted denali, avaya, and vpn. Kicked out from citrix || re-pulled out everything |
| Longga, Clarise | 01/02/2026 | 4:41 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Citrix froze & disconnected while on Lunch. Repulled up tools. |
| Begas, Rizza Mae | 01/02/2026 | 4:18 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Advise to change station from 4-F to 24-F during lunch. Need to restart |
| Bisnar, Ma Lucevie | 01/02/2026 | 4:45 AM | 4:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Remarks: Advise to change station from 10-C to 25-E during lunch. Need to restart Citrix and relaunch tools. |
| Vista, Bernie | 01/02/2026 | 4:47 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix kicked out while on lunch l tm needs to pull up all tools before going on ready l |
| Aman, Justine Carl | 01/02/2026 | 4:45 AM | 4:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Advise to change station from 10-C to 25-E during lunch. Need to restart Citrix and relaunch tools. |
| Casimero, Ma Jonaville | 01/02/2026 | 4:52 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Change station to POD 28-E. Went over lunch. Stamp ready after re-pulled up tools. |
| Azarraga V, Joselito | 01/02/2026 | 4:48 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Advised to switch station after lunch | Citrix issue (Error) occurred || Restart required | Tools would not pull up |
| Lariza, Angelica | 01/02/2026 | 4:44 AM | 4:56 AM | Citrix Latency - Change Citrix Server | Describe your issue: Change POD station from A-10 to 28-D |
| Basas, Gerlyn | 01/02/2026 | 4:40 AM | 4:56 AM | Citrix Latency - Change Citrix Server | Advised by Boss Rosa to changed station from 23-A to 28-A// Need to restart everything// |
| Discutido, Karen Grace | 01/02/2026 | 4:45 AM | 5:51 AM | Citrix Latency - Change Citrix Server | Describe your issue: Advise to change station from 4-C to 24-A during lunch. Need to restart and repull up tools |
| Esparagoza, Shiela Mae | 01/02/2026 | 4:40 AM | 4:55 AM | Citrix Latency - Change Citrix Server | Describe your issue: Stamp on ready but disconnect Avaya so that no call entered while changing station. |
| Arroyo, Jevine France | 01/02/2026 | 4:48 AM | 4:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Change POD station from 4-G to 24-D after lunch. Stamped on ready by 04:48 since Citrix mirrored but it was only loading as Avaya was not successfully signed in. Closed Denali but also received the chat same time Denali was closed which resulted to contact being disconnected. Re pulled up Avaya and it opened at 04:50 AM. Signed in and logged in to Denali and stamped on Ready at 04:50 AM |
| Duabe, Danica Faye | 01/02/2026 | 4:47 AM | 4:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Was advise to change station from 10 E to 25 G during LUNCH. PDA error while setting up. Supposed to be ready at 04:47 AM, went over lunch. Citrix latency while setting up. |
| Teodosio, Angelica | 01/02/2026 | 4:41 AM | 4:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix disconnected while on lunch. unable to log in. transferred to station 24 B. restarted all tools |
| Candido, Rhea Mae | 01/02/2026 | 4:47 AM | 4:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Advised to Change POD station from 4-D to 24-C during lunch time. Unable to punch ready on time. |
| Arconada, Eva | 01/02/2026 | 4:40 AM | 4:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Need to change POD from PO#4 to POD#24 G |
| Longga, Clarise | 01/02/2026 | 1:41 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze/PDA errored/Avaya went on grace period, avaya fix & go on ready at 1:47 AM |
| Candido, Rhea Mae | 01/02/2026 | 1:45 AM | 1:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix Froze while on ready and PDA went error || VPN and Avaya Disconnected. |
| Vista, Bernie | 01/02/2026 | 1:47 AM | 1:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: TM went on error l avaya disconnected l tm having issue with logging in with avaya l took too long for avaya to open Account(s) affected: 6094015249067140782 |
| Virgo, Jeniebabes | 01/02/2026 | 1:45 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, ghost spiel provided and call was disconnected 6081685212448311598 but another call entered 1859558804264167510, another ghost spiel provided and call was disconnected. Disconnected Avaya and quit PDA. Relog in again and stamp on ready. |
| Esparagoza, Shiela Mae | 01/02/2026 | 1:45 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze || Avaya error while on call. Relaunched avaya before stamping on ready. Account(s) affected: 5332922069014576378 |
| Lariza, Angelica | 01/07/2026 | 12:30 AM | 12:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call ( 2004010658637033098) cx is no longer responding/ denali still on ready/ stamp on break12:32 AM |
| Bisnar, Ma Lucevie | 01/07/2026 | 2:18 AM | 2:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA. |
| Donato, Elizabeth | 01/07/2026 | 2:08 AM | 2:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and disconnected but new call answered. |
| Bisnar, Ma Lucevie | 01/07/2026 | 3:23 AM | 3:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA. |
| Quinton, Quenne | 01/08/2026 | 8:23 AM | 8:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | Had to repull-up all tools |
| Virgo, Jeniebabes | 01/07/2026 | 3:27 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Stamp on logout after the call ended to change station. Tried to relog in if tools will be mirrored, but rerouted to restart Citrix. Login to Citrix and Avaya again and repull up all tools. Then stamp on lunch. |
| Basas, Gerlyn | 01/07/2026 | 3:17 AM | 3:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised to changed station from 11-f to 16-A// need to restart and re-set up everything// need to pull up Citrix twice as all tools keeps on loading |
| Duabe, Danica Faye | 01/07/2026 | 4:28 AM | 4:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Changed station during LUNCH from 11 D to 23 D as advised by WF. PDA error while setting up. |
| Lariza, Angelica | 01/07/2026 | 3:36 AM | 3:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Change POD station |
| Valencia, Paulyn Rose | 01/08/2026 | 11:44 AM | 11:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on chat. |
| Billones, Vincent Paul | 01/08/2026 | 11:52 AM | 11:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Mina, Mariel | 01/08/2026 | 11:58 AM | 12:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. |
| Macalintal, Hanna Jane | 01/08/2026 | 12:12 PM | 12:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. |
| Dumali, Marjorie | 01/08/2026 | 8:35 AM | 8:37 AM | No Audio - PDA/ other tools still functional | VPN disconnected. No audio. Call got disconnected. |
| Dumali, Marjorie | 01/08/2026 | 8:37 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baulos, Bill Austin | 01/08/2026 | 12:30 PM | 12:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Sta Romana, Jett | 01/08/2026 | 12:31 PM | 12:36 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Dumali, Marjorie | 01/08/2026 | 12:28 PM | 12:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch. |
| Baguioro, Chybelle | 01/08/2026 | 2:25 PM | 2:39 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and Citrix froze and disconnected. It takes time for the citrix to unfreeze. Need o pull up tools again. |
| Alayon, Joeven | 01/08/2026 | 12:25 PM | 12:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. VPN disconnected and call got disconnected. Another call came in and no audio. Need to repull up tools again. |
| Condino, Melissa | 01/08/2026 | 12:15 PM | 12:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and call got disconnected. Another call came in and need to resolve Cx concern first. Need to repull up tools again. |
| Opina, Angelica | 01/08/2026 | 11:45 AM | 11:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Macalintal, Hanna Jane | 01/08/2026 | 12:44 PM | 12:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and call got disconnected. Another call came in and need to resolve Cx concern first. Need to repull up tools again. |
| Sta Romana, Jett | 01/08/2026 | 12:44 PM | 12:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call,. |
| Condino, Melissa | 01/08/2026 | 1:03 PM | 1:09 PM | Citrix Froze - CONTACTS DISCONNECTED | One pc suddenly shutdown and display is only on one screen and need to restart citrix | repull up tools |
| Tupaz, Krisha Faye | 01/08/2026 | 1:56 PM | 2:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch. Citrix disconnected so need to pull up tools again. |
| Bautista, Rochell | 01/08/2026 | 2:00 PM | 2:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Condino, Melissa | 01/09/2026 | 9:37 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Baguioro, Chybelle | 01/09/2026 | 9:45 AM | 9:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. |
| Antioquia, Leah Mae | 01/09/2026 | 4:04 PM | 4:09 PM | Avaya Issue - Freeze | Shift Date: 1/9/2026 Start Time End Time: : 4:04 PM - 4:09 pm GSD Ticket Number : Issue Type: Citrix Froze and I was kicked out from citrix // avaya freeze Account Number: POD Number: 36 POD Letter: F VPS USED: PHX REASON: While waiting for a call, I was kicked out from citrix and when I pulled up all the tools again, avaya is not working properly since when I dial the number, it's not dialing thus resulted in me restarting the avaya again. It took time to pull u |
| Billones, Vincent Paul | 01/09/2026 | 9:33 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Change floor from 5th floor to 2nd floor. |
| Buncalan, Joemil Bemaren | 01/09/2026 | 2:48 PM | 2:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Mina, Mariel | 01/09/2026 | 9:38 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Alayon, Joeven | 01/09/2026 | 9:40 AM | 9:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call not disconnected. Need to resolve Cx concern fist before restart PDA. |
| Guevarra, Lander John | 01/09/2026 | 4:00 PM | 4:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Please take note that the teammate was able to go on ready 3:57 PM with a duration of 3 seconds and the pda got on error |
| Sta Romana, Jett | 01/09/2026 | 9:56 AM | 10:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on break. Change station from 5th floor to 2nd floor. |
| Launio, Hope | 01/08/2026 | 5:46 PM | 6:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0832168. Issue: VPN/citrix froze- Avaya Issue - Avaya error while working the case Account Number: 2018122939507833067 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Falco, Via | 01/07/2026 | 10:37 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN/citrix disconnected - No Audio on Nexidia - While Resolving a Case Account Number: 1696524532282373999 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket:IMS0832169. |
| Ropa, Nina Grace | 01/07/2026 | 8:29 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126511203801591564 | stamped to pending logout| re started PDA and avaya Account Number: 1523599827155213264 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a |
| Falco, Via | 01/07/2026 | 9:27 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN/citrix disconnected - While Resolving a Case Account Number: 6051811982840257205- Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Falco, Via | 01/07/2026 | 8:46 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN/citrix disconnected - While Resolving a Case Account Number: 1634944655780525371- Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Vili, Annie Grace | 01/07/2026 | 8:32 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze and VPN disconnected while working on a ticket. Account Number: 1623671511577659739 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Dumali, Marjorie | 01/09/2026 | 10:04 AM | 10:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready. Change station from 5th floor to 2nd floor. |
| Tupaz, Krisha Faye | 01/09/2026 | 10:05 AM | 10:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th floor to 2nd floor. |
| Billones, Vincent Paul | 01/09/2026 | 10:06 AM | 10:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on break. |
| Francisco, April Rose | 01/07/2026 | 7:38 PM | 8:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Please take note that , the teammate started the time of the system issue while still working on the case and the PDA is on error. Teammate did restarted the PDA after the contact was resolve. IMS0832173 . |
| Macalintal, Hanna Jane | 01/09/2026 | 10:11 AM | 10:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | change floor from 5th floor to 2nd floor |
| Macalintal, Hanna Jane | 01/09/2026 | 3:27 PM | 3:29 PM | Citrix Froze - CONTACTS DISCONNECTED | DA error while on call. Call not disconnected. |
| Tupaz, Krisha Faye | 01/09/2026 | 10:22 AM | 10:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Tacud, Claira Mae | 01/09/2026 | 10:10 AM | 10:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Falco, Via | 01/07/2026 | 5:39 PM | 6:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Please take note that the teammate started the system issue time while still working on the case, and the PDA was in an error status. The TM then restarted after resolving the case. Issue: VPN/citrix disconnected - While Resolving a Case Account Number: 1559395852658381734 - Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Baguioro, Chybelle | 01/09/2026 | 10:20 AM | 10:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 2nd floor. |
| Cordovero, Jinky | 01/06/2026 | 5:31 PM | 5:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix disconnected Account Number: Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Bautista, Rochell | 01/09/2026 | 2:29 PM | 2:36 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got kicked out of citrix |
| Baler, Nathaniel Victor | 01/06/2026 | 2:15 PM | 2:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix froze| PDA error Account Number: PP-ESC-126498838590743249 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Mina, Mariel | 01/09/2026 | 1:35 PM | 1:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Alayon, Joeven | 01/09/2026 | 2:19 PM | 2:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. need to finish call first before pull up the tools. |
| Pelaez, Ma Christine Joy | 01/09/2026 | 2:16 PM | 2:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Alayon, Joeven | 01/09/2026 | 10:13 AM | 10:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 2nd floor. |
| Nuguid, John Carlo | 01/05/2026 | 2:39 AM | 2:52 AM | Citrix Issue - Sitewide Downtime | Citrix Froze - While on chat / Kicked out from citrix / need to get my yubikey |
| Altamia, Margie Ann | 01/07/2026 | 3:59 PM | 4:05 PM | Avaya Issue - Freeze | Assisted By: WF Mollie |
| Altamia, Margie Ann | 01/07/2026 | 8:06 PM | 8:11 PM | Avaya Issue - Freeze | citrix froze while on call, Avaya disconnected |
| Altamia, Margie Ann | 01/07/2026 | 12:08 AM | 12:11 AM | Avaya Issue - Freeze | Was the call disconnected?: no Who was the callback endorsed to?:no Assisted By: WF Mollie |
| Altamia, Margie Ann | 01/08/2026 | 7:11 PM | 7:16 PM | Avaya Issue - Freeze | citrix froze while on chat, Avaya disconnected |
| Bautista, Demmeth | 01/08/2026 | 12:15 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was kicked out of citrix after lunch and need to login back in but still not responding. Teammate need to restart his PC. |
| Ang, Princess | 01/08/2026 | 1:14 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Cabuslay, Ma Richelle | 01/08/2026 | 2:10 AM | 2:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Borda, Ginalyn | 01/08/2026 | 7:27 PM | 7:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to?:yes Assisted By: Coach Ray |
| Barroa, Cyrene | 01/08/2026 | 7:40 PM | 7:45 PM | Citrix Issue - Sitewide Downtime | Was the call disconnected?: yes Who was the callback endorsed to?:Mentor Diego Assisted By: Coach Arlene |
| Dicon, Reymelyn Grace | 01/09/2026 | 5:41 PM | 5:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valsote, Shaira | 01/08/2026 | 7:45 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: no Who was the callback endorsed to?: n/a Assisted By: Coach Ray |
| Sarmiento, Xian Yan | 01/08/2026 | 1:15 AM | 1:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tried to reconnect and switch Citrix(LVS to EU) failed | Reconnect to Citrix(LVS)Successful | Restart AVAYA, VPN, PDA | Set Up tools again | |
| Borlado, Lady Mae | 01/08/2026 | 12:41 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / pulled up the avaya / set up tools |
| Paulo, Pauline | 01/08/2026 | 7:36 PM | 8:03 PM | Citrix Issue - Sitewide Downtime | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor Assisted By: Coach Ray |
| Castro, Harvey Nicolai Andrew | 01/08/2026 | 7:50 PM | 7:56 PM | Avaya Issue - Freeze | Assisted By: Coach Arlene |
| Gallardo, Kian Jan | 01/08/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Habulan, Nicole | 01/08/2026 | 7:51 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: no Who was the callback endorsed to?: n/a Assisted By: Coach Ray |
| Bido, Sarra Veronica | 01/09/2026 | 6:16 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Abag, Jay | 01/09/2026 | 5:57 PM | 6:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/09/2026 | 6:05 PM | 6:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diama, Joana Marie | 01/08/2026 | 6:52 PM | 6:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze | Call got disconnected when Citrix returned to normal | Had to restart VPN and Avaya to sign in |
| Diamonon, Fons Fernando | 01/08/2026 | 7:50 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid / Kicked out of Citrix while on 15mins lunch. Had to restart Citrix and PDA |
| Duatin, Marbee Darryl | 01/08/2026 | 8:27 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | disconnect VPN, quit Avaya due frozen, re pull up Citrix, need to restart twice before it opened, pull up tools |
| Diamonon, Fons Fernando | 01/08/2026 | 9:54 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CX Audio was cutting in and out then got kicked out of the Citrix. Call was not disconnected but was able to close the call after resolving. Restarted Avaya/PDA and all tools. |
| Duatin, Marbee Darryl | 01/08/2026 | 9:48 PM | 10:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on the call, audio still available before the call got disconnected thru Citrix, known cite issue LVS, reconnect to Citrix, but having issue to log in, restarted twice, still unbale to log in, been advise by WF Mollie to restart pc and disconnect Citrix, |
| Detanoy, Anne Nicole | 01/09/2026 | 7:45 PM | 7:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Diama, Joana Marie | 01/08/2026 | 9:57 PM | 10:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix outage issue | After Citrix froze, it kicked out automatically, and call got disconnected. All Citrix not signing in after trying multiple times. Assisted by WF Mollie and was able to sign in and stamp to Ready. |
| Durana, Alysa Charamae | 01/09/2026 | 6:03 PM | 6:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Unable to access Citrix while on lunch have to restart computer and set up again |
| Diamonon, Fons Fernando | 01/08/2026 | 11:42 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with a customer. Kicked out of Citrix and no audio. Had to restart Citrix and re pull up tools |
| Degoma, Rachel | 01/09/2026 | 7:50 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balontong, Nino Shary | 01/09/2026 | 6:36 PM | 6:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix close while on call Citrix keeps on kicking out, Took a while to pull up Avaya, Log in Citrix multiple times. |
| Quirino, Rio Mae | 01/09/2026 | 7:50 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 01/08/2026 | 2:00 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call, disconnect vpn and log out Avaya |
| Upod, Nina Marie | 01/09/2026 | 6:35 PM | 6:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, kicked out, pda error. |
| Caldea, Anne Emirald | 01/09/2026 | 7:33 PM | 7:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call with CX, it lasted for more than 2 minutes. Endorsed CX for a callback instead. PDA errored after a couple of minutes. |
| Diama, Joana Marie | 01/08/2026 | 2:14 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, returned to normal when VPN disconnected. Resigned in Avaya and stamped to ready. |
| Alovera, Rosalie | 01/09/2026 | 5:00 PM | 5:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze, error changing state from logout to ready |
| Gamuzaran, Jhodeth-Ann | 01/09/2026 | 7:43 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. need to restart PDA |
| Rubio, Mary Ann | 01/09/2026 | 5:41 PM | 5:45 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call Citrix froze and VPN disconnected | had to re pull up, Avaya, and Denali . |
| Dimo, Charisse | 01/09/2026 | 5:43 PM | 5:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ While assisting the CX, Citrix froze and wasn't able to click my tools. I was kicked out from Citrix. Restart citrix, avaya and stamp on ready . |
| Barrera, Kate Angeline | 01/09/2026 | 7:47 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze | Pda error, error changing states | restart pda |
| Arandez, Christian Van | 01/09/2026 | 7:45 PM | 7:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Valid/ PDA error while on break need to restart and go on ready |
| Dela Cruz, Rozhien | 01/09/2026 | 7:36 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze / Avaya Disconnected / kicked out from the Citrix / Cx is still on the line while I encountered sys down /another cx was able to enter the call/ ghost spiel for no audio/ had to connect to Avaya again and it took so long to open / had to track for a callback / |
| Sarmiento, Xian Yan | 01/09/2026 | 7:52 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | : | Kicked out of Citrix while on validation process | Reconnected to Citrix | Restarted AVAYA and VPN | |
| Borlado, Lady Mae | 01/09/2026 | 7:46 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / pulled up the avaya |
| Benitez, Dan Bryan | 01/09/2026 | 7:54 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call disconnected | PDA error | AVAYA Issue need to restart AVAYA. |
| Baldisimo, Krishna Joy | 01/09/2026 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix multiple times, and set up again |
| Cabuslay, Ma Richelle | 01/09/2026 | 7:49 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my tools. |
| Ibanez, Daniell | 01/09/2026 | 8:04 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, had to disconnect VPN so I don't have to re open tools and start again |
| Antioquia, Leah Mae | 01/09/2026 | 8:04 PM | 8:15 PM | Avaya Issue - Freeze | Issue Type: Citrix Froze and I was kicked out from citrix // avaya freeze Account Number: POD Number: 36 POD Letter: F VPS USED: PHX REASON: While on async, I was kicked out from citrix. Citrix froze for a while and shift f2 is not working that's I wasn't able to shift the windows. When I did a hard reset, the headset tester in avaya is not working even if I dialed a number thus resulted me in restarting and pulling up the avaya again. Avaya took too long to pull up. |
| Cortes, Jd Grace | 01/09/2026 | 5:03 PM | 5:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Villanueva, Gerlyn | 01/08/2026 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Degala Jr, Darwin | 01/09/2026 | 5:55 PM | 6:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Legaspi, Li Gorton | 01/08/2026 | 10:00 PM | 10:22 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Ciudad, John Lawrence | 01/09/2026 | 5:52 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Production Floor: 5th |
| Dorado, Honey Mae | 01/08/2026 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Brinosa, Ma Lourdes | 01/08/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Cartujano, Ace Joseph | 01/09/2026 | 7:32 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Diaz, Frenmar | 01/07/2026 | 5:50 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Briones, Lorrie Miles | 01/09/2026 | 7:35 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Diaz, Frenmar | 01/08/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Azarraga V, Joselito | 01/08/2026 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Chu, Kenny Lloyd | 01/08/2026 | 11:31 PM | 11:47 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Casimero, Ma Jonaville | 01/08/2026 | 12:50 AM | 12:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to quit the PDA on task manager then relaunch and stamp on break |
| Aman, Justine Carl | 01/08/2026 | 1:43 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Duabe, Danica Faye | 01/08/2026 | 1:44 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Donato, Elizabeth | 01/08/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Abela, Rasil | 01/09/2026 | 7:53 PM | 7:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Donato, Elizabeth | 01/08/2026 | 2:10 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Capawan, Jherico | 01/09/2026 | 8:00 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/08/2026 | 8:18 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 01/08/2026 | 2:14 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Abag, Jay | 01/08/2026 | 9:48 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Demandaco, Cristy | 01/08/2026 | 2:55 AM | 3:02 AM | Avaya Issue - Freeze | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Dela Cruz, Juhanah | 01/09/2026 | 5:00 PM | 5:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tambong, Levi | 01/08/2026 | 2:46 AM | 2:54 AM | Avaya Issue - Freeze | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Declaro, Lalyn | 01/09/2026 | 6:44 PM | 6:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ PDA error, need to repull up Avaya |
| Abela, Rasil | 01/08/2026 | 10:54 PM | 11:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tupas, Jastin | 01/09/2026 | 6:47 PM | 7:04 PM | Citrix Froze - CONTACTS DISCONNECTED | CX concern is about a transaction. She wants to file a dispute because the charged on her account was wrong. I am not able to file a dispute due to system issue. Endorsed for a callback. |
| Estialbo, Rochilyn Joy | 01/08/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Agana, Glendalyn | 01/09/2026 | 7:36 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Lagumbay, Daniela Marie | 01/09/2026 | 7:38 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and call got disconnected |
| Besa, Josh Rainer | 01/09/2026 | 7:49 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected during lunch. Repull-up Avaya,VPN, and Citirx |
| Torres, Maycel | 01/09/2026 | 7:46 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya Freeze/During lunch |
| Bacas, Maxine Rose | 01/09/2026 | 7:39 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Abool, Mary Gloden | 01/08/2026 | 4:40 AM | 4:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Lagumbay, Daniela Marie | 01/09/2026 | 8:24 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, had to repull up PDA |
| Trinidad, Angelika | 01/09/2026 | 8:21 PM | 8:31 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call and got kicked out |
| Bayhon, Katrina | 01/09/2026 | 8:32 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked out |
| Sion, Noel James | 01/09/2026 | 8:43 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Mateo, Mary Claresse | 01/09/2026 | 8:34 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Pinalba, Reybe | 01/09/2026 | 8:35 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and disconnected/ Kicked out in Citrix|Need to repull up Avaya, PDA, and all the tools|Had a hard time pulling up AVaya |
| Abool, Mary Gloden | 01/08/2026 | 5:38 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Batilaran, Frenzy Earl Sydney | 01/09/2026 | 8:35 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | It was the end of the call as I was telling her to get in touch with her bank because it's been over 180 days in PayPal to file a dispute but the call got disconnected due to system issue |
| Andrade, Tresha | 01/09/2026 | 8:37 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Avaya issues and Denali error While handling customer. Cx got disconnected when tm is about to provide an options. |
| Ledesma, John Patrick | 01/08/2026 | 5:44 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Villarosa, Gerry | 01/09/2026 | 8:37 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out | Call not disconnected | Endorsed for callback | Restart VPN, AVAYA and repull up tools. |
| Candoleta, Janine Pearl | 01/09/2026 | 8:39 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | pda error and AVAYA issue took too long for the avaya to load |
| Bascos, Kyle | 01/09/2026 | 8:45 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze Avaya issues and got kicked out of citrix, need to repull up tools and wait for the avaya to load. |
| Dariagan, Esequela May | 01/09/2026 | 7:50 PM | 7:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tariao, John David | 01/08/2026 | 5:48 AM | 6:06 AM | Avaya Issue - Freeze | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Mercado, Rozeth | 01/08/2026 | 5:31 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Santillan, Wea | 01/09/2026 | 7:36 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Llegue, Bench Rhamsey | 01/09/2026 | 7:34 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Ebuna, Ckim Wesley | 01/08/2026 | 5:34 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Cervanez, Pearly Jean | 01/09/2026 | 7:37 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Bacuta, Rodelyn | 01/09/2026 | 7:34 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aurelio, Jen Rose | 01/08/2026 | 4:41 AM | 5:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Santillan, Wea | 01/08/2026 | 2:02 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detorio, Mc Varry | 01/09/2026 | 7:41 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Whyne |
| Diestro, John Isaac | 01/07/2026 | 5:47 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Cervanez, Pearly Jean | 01/09/2026 | 7:37 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Diestro, John Isaac | 01/08/2026 | 5:59 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Pancho, Ednamae | 01/09/2026 | 7:46 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error while on lunch Issue: PDA error |
| Formelos, Diana Joy | 01/08/2026 | 5:47 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Practisala, Pearly Ann | 01/09/2026 | 7:37 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Majen, Jenylyn | 01/08/2026 | 5:37 AM | 5:42 AM | Avaya Issue - Freeze | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Olivas, Johanna | 01/08/2026 | 6:11 AM | 6:44 AM | Avaya Issue - Freeze | Assist the teammate to transfer instead a station since the telekonnector is no longer working even though it was ben change. |
| Artates, Micha Ella | 01/09/2026 | 7:45 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: whyne |
| Rescate, Paul Jensen | 01/08/2026 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Esparagoza, Shiela Mae | 01/08/2026 | 5:20 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Cortes, Jd Grace | 01/09/2026 | 9:04 PM | 9:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Donato, Elizabeth | 01/08/2026 | 6:15 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Bocala, Leocel | 01/08/2026 | 10:00 PM | 11:13 PM | Citrix Latency - Change Citrix Server | Tools are not working and unable to pull up PDA. Changed Citrix but failed to login to any of them. Restart monitor and attempted to login on the Citrix again. When successfully logged in, Citrix only turned black and waited Citrix to allow me to Set up tools again. |
| Bocala, John Loyd | 01/08/2026 | 2:11 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Iguis, Jessa | 01/08/2026 | 1:03 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Ponce, Renz Kirby | 01/09/2026 | 7:38 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DENALI ERROR while on ready and working on a case |
| Contillo, Jerome | 01/09/2026 | 9:03 PM | 9:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected| PDA error |
| Iguis, Jessa | 01/09/2026 | 9:16 PM | 9:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | error in denali while on lunch |
| Arbis, Klarenz | 01/09/2026 | 8:50 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: PDA error while on lunch Issue: PDA error |
| Calizo, Jason Bengon | 01/09/2026 | 9:11 PM | 9:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected| PDA error while on lunch |
| Ponsaran, Andrea Kaye | 01/09/2026 | 8:48 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: avaya freeze then citrix disconnected Issue: avaya freeze then citrix disconnected |
| Bantigue, Jonna Mae | 01/09/2026 | 8:53 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and and disconnected while on call |
| Oquendo, Romel John | 01/09/2026 | 8:50 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ Had to restart and repull up all tools. Call endorsed for callback |
| Paras, Joeffry | 01/09/2026 | 8:50 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and Avaya disconnected |
| Ofalla, Louis Kenneth | 01/09/2026 | 8:44 PM | 9:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze and Avaya disconnected | citrix disconnected but receive a new call | have to continue the call while pulling up citrix without connecting the PDA to avaya while on call |
| Hiasa, Angel | 01/09/2026 | 8:41 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error/ Citrix freeze/ Avaya freeze Issue: PDA error/ Citrix freeze/ Avaya freeze |
| Ponsaran, Girlie | 01/09/2026 | 9:53 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/09/2026 | 10:08 PM | 10:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Birog, Sam Ryan Louise | 01/09/2026 | 9:34 PM | 9:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error/ Citrix freeze/ Avaya freeze Issue: PDA error/ Citrix freeze/ Avaya freeze |
| Ebacuado, Khaleen Kaye | 01/09/2026 | 9:34 PM | 9:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Albay, Cymon | 01/08/2026 | 7:18 AM | 7:23 AM | Avaya Issue - Freeze | avaya no audio. |
| Bido, Sarra Veronica | 01/09/2026 | 10:17 PM | 10:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Dasig, Symon John | 01/09/2026 | 6:08 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/09/2026 | 6:34 PM | 6:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Biclar, Andreia Sacci | 01/09/2026 | 7:53 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Dasig, Symon John | 01/09/2026 | 7:58 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/09/2026 | 8:43 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/09/2026 | 10:35 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Falco, Via | 01/08/2026 | 8:40 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 8 January 2026 Start Time: 8:40 pm End Time: 8:58 pm Issue: VPN/citrix disconnected - Denali Error While Working with a Case Account Number: 6062276261902989532 - resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 14-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Cordovero, Jinky | 01/09/2026 | 5:16 PM | 5:03 PM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 8 January 2026 Start Time: 5:16pm End Time: 5:36pm Issue: VPN/ DENALI ISSUE while on ready Account Number: 1657609751236440398 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-C Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Falco, Via | 01/09/2026 | 5:25 PM | 6:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 9 January 2026 Start Time: 5:25 pm End Time: 6:37 pm Issue: VPN/citrix disconnected - Avaya Error While Resolving Cases/Can't change login status but cases are coming up. Account Number:1193374197450277762, 6078667303544103389 & 1911584312057708458 - Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6 - E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Villanueva, Joevil Paul | 01/09/2026 | 9:02 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Joevil Paul Villanueva Shift Date: 9 January 2026 Start Time: 09:02pm End Time: 09:11pm Issue: Kicked out of Citrix while on Lunch / Had to reopen tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Anne |
| Launio, Hope | 01/09/2026 | 8:55 PM | 9:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Hope Launio Shift Date: 9 January 2026 Start Time: 7:55PM End Time: 09:8 PM Issue: DENALI ERROR while on Lunch. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Cordovero, Jinky | 01/09/2026 | 9:30 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 8 January 2026 Start Time: 9:30pm End Time: 9:33pm Issue: citrix quit while on ready Account Number: 1403910338461210383 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-C Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Daniel, Mark Jojit | 01/09/2026 | 10:03 PM | 10:07 PM | Avaya Issue - Freeze | avaya no audio./ PDA error |
| Donguines, Dia | 01/09/2026 | 4:40 PM | 4:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 9 January 2026 Start Time: 4:40 pm End Time: 4:52 pm Issue: Denali went on idle while on ready. Account Number: N/A - No account was affected, as the option to resolve the case was not impacted. Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Albay, Cymon | 01/09/2026 | 10:00 PM | 10:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix issue (Black screen) |
| Bordan, Rielyn Mae | 01/09/2026 | 10:05 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR //AVAYA ISSUE |
| Navarra, Danelyn | 01/09/2026 | 9:02 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze while on call & no audio afterwards | ghost spiel. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Alovera, Rosalie | 01/09/2026 | 9:39 PM | 9:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call, audio disappeared, did ghost spiel, restarted and stamp on ready |
| Esparagoza, Shiela Mae | 01/08/2026 | 2:15 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Tariao, John David | 01/09/2026 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Dela Cruz, Juhanah | 01/09/2026 | 9:00 PM | 9:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dadivas, Nica Rose | 01/08/2026 | 4:55 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The Citrix froze for a couple of minutes and then I was kicked out of Citrix and the cx is still on the line I was able to provide resolution to the cx since he doesn't have an active PayPal account then the Avaya disconnected again. I wasn't able to end the call properly due to cx cannot hear me. Then another call enter but cx wasn't able to hear me as well. |
| Ciudadano, Michaela | 01/09/2026 | 9:50 PM | 10:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dadivas, Nica Rose | 01/08/2026 | 4:55 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The Citrix froze for a couple of minutes and then I was kicked out of Citrix and the cx is still on the line I was able to provide resolution to the cx since he doesn't have an active paypal account then the Avaya disconnected again. I wasn't able to end the call properly due to cx cannot hear me. Then another call enter but cx wasn't able to hear me as well. |
| Rubio, Mary Ann | 01/09/2026 | 10:15 PM | 10:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix outage issue | After Citrix froze, it kicked out automatically, and call got disconnected. All Citrix not signing in after trying multiple times. Assisted by WF Mollie and was able to sign in and stamp to Ready. |
| Ambrosio, Mica | 01/08/2026 | 2:29 AM | 2:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | screen froze and kicked out of citrix while on async |
| Ambrosio, Mica | 01/08/2026 | 6:37 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | <5mins |
| Espedillon, Edelmar | 01/08/2026 | 6:50 AM | 6:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | <5mins |
| Alayon, Franz Wilson | 01/08/2026 | 6:46 AM | 6:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze and got kicked out of citrix |
| Abag, Jay | 01/09/2026 | 11:23 PM | 11:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Busquit, Crislen | 01/08/2026 | 6:38 AM | 6:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze and pda error |
| Abunas, Mc Brandon | 01/08/2026 | 6:50 AM | 6:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and got disconnected. PDA error needs to restart the PDA. |
| Dy, Aaron Matthew | 01/08/2026 | 6:42 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze and got kicked out of citrix |
| Galagate, Kheven | 01/08/2026 | 6:40 AM | 6:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | screen froze and got kicked out of citrix screen froze and got kicked out of citrix while on lunch |
| Badillo, Bernard Luis | 01/08/2026 | 1:49 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacatano, May | 01/08/2026 | 3:40 AM | 3:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error occurs while cx is still speaking on the line |
| Javier, Channa | 01/08/2026 | 1:29 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abolucion, Jodelyn | 01/08/2026 | 6:47 AM | 3:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | kicked out of citrix while on avail |
| Dizon, Arnel | 01/08/2026 | 1:33 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Atiga, Jessa | 01/08/2026 | 12:37 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Procalla, Vincent Albert | 01/09/2026 | 10:13 PM | 10:30 PM | Avaya Issue - Freeze | Kicked out on citrix. Teammate had to pull up tools. PC is loading while setting up. |
| Villorente, Aira Khrystine | 01/09/2026 | 10:00 PM | 10:04 PM | Avaya Issue - Freeze | Avaya issue , need to change PC | Citrix problem and loading, can't log in |
| Detanoy, Anne Nicole | 01/09/2026 | 11:50 PM | 11:55 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Miranda, Kyle Heaven | 01/08/2026 | 12:37 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Procalla, Vincent Albert | 01/09/2026 | 11:08 PM | 11:36 PM | Avaya Issue - Freeze | Citrix froze, Kick out on citrix, Change station |
| Matillano, Mary Grace | 01/08/2026 | 1:44 AM | 1:55 AM | Citrix Latency - Change Citrix Server | N.A |
| Parreno, Mark Anthony | 01/09/2026 | 10:07 PM | 10:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Parreno, Mark Anthony | 01/09/2026 | 11:12 PM | 11:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tuyay, Shantal | 01/09/2026 | 11:33 PM | 11:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Dorado, Honey Mae | 01/08/2026 | 1:45 AM | 1:57 AM | Citrix Latency - Change Citrix Server | N/A |
| Raynaldo, Patricia Joanna | 01/08/2026 | 2:02 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rizalde, Marylyn | 01/08/2026 | 1:56 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Declaro, Lalyn | 01/09/2026 | 11:07 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix and Avaya during one on one/ need to repull up Citrix and Avaya |
| Ayuda, Ma Victoria | 01/06/2026 | 6:40 AM | 7:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate was kicked out from citrix. VPN and AVAYA was disconnected. Ticket number:IMS0830253 |
| Borbon, Jeanilee | 01/08/2026 | 2:40 AM | 2:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Besa, Josh Rainer | 01/09/2026 | 11:36 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. repull up avaya,vpn,citrix and all tools |
| Gallardo, Kian Jan | 01/08/2026 | 12:01 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene and Coach Ray |
| Upod, Nina Marie | 01/09/2026 | 10:37 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, kicked out, pda error. |
| Bunol, Alvin Joshua | 01/08/2026 | 1:50 AM | 2:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Torres, Maycel | 01/09/2026 | 11:43 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on call |
| Alejandro, Crisnavel | 01/08/2026 | 7:51 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, Avaya disconnected/ PDA error |
| Gan, Mikael Van | 01/08/2026 | 7:50 PM | 8:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error and citrix froze while on call and the call has been disconnected and I has to restart everything again |
| Nuguid, John Carlo | 01/09/2026 | 11:50 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Frial, Dave Lee | 01/08/2026 | 5:53 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Avaya Disconnected. System down while on lunch |
| Lagumbay, Daniela Marie | 01/09/2026 | 11:39 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, got kicked out / call disconnected, had to pull up all tools again |
| Nuguid, John Carlo | 01/08/2026 | 7:50 PM | 8:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Dizon, Arnel | 01/08/2026 | 2:15 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bordan, Rielyn Mae | 01/09/2026 | 12:07 AM | 12:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error//avaya issue |
| Obafial, Mark Gyzzynn | 01/08/2026 | 7:50 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Alegre, Rhea May | 01/08/2026 | 2:44 AM | 2:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Alkonga, Abigail | 01/09/2026 | 7:59 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback |
| Yap, Alleiah Kaye | 01/08/2026 | 8:08 PM | 8:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and no audio afte restarted avaya and vpn |
| Dumigpi, Althea | 01/09/2026 | 7:48 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call; Kick out in the Citrix; tried to login but "cannot log on at this time"; try again and it says "unhandled exception"; |
| Miranda, Kyle Heaven | 01/08/2026 | 3:36 AM | 3:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Flores, Angelica | 01/09/2026 | 11:34 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat kick out from Citrix need to login to Avaya and VPN and set up tools again and stamp ready |
| Peremne, Tanya Kyle | 01/08/2026 | 7:57 PM | 8:24 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, Avaya disconnected/ call not disconnected the cx initiated for a callback instead since we are in the middle of filling a dispute/ re pull up tools / avaya issue unable to pull up immediately need to restart pc |
| Ibanez, Daniell | 01/09/2026 | 12:13 PM | 12:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Balontong, Nino Shary | 01/09/2026 | 8:11 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected while on call, Took a while to pull up Avaya, Citrix latency |
| Obafial, Mark Gyzzynn | 01/09/2026 | 11:56 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: don't have access to callback tracker Assisted By: Coach Arlene (Citrix froze while on call/ call not disconnected but can't hear the cx anymore/ kicked out of citrix/ relogged in to citrix call still ongoing ghost spiel provided/ AVAYA issue can't loading only/ restart AVAYA/ re pull up tools) |
| Valsote, Shaira | 01/08/2026 | 12:50 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Denali error |
| Martus, Feleah Mae | 01/09/2026 | 12:00 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: No. Closed Account. Who was the callback endorsed to?: Assisted By: Coach Arlene |
| Habulan, Nicole | 01/09/2026 | 11:53 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Ebacuado, Khaleen Kaye | 01/09/2026 | 8:00 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While waiting for a call, Citrix froze // PDA Error //I was kicked out from citrix and when I pulled up all the tools again, avaya is not working properly //need to repull up the tools again// It took time to pull up. |
| Arojado, Jay Ann | 01/09/2026 | 11:46 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 11:46 PM - 11:52 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error) :Citrix froze while on call | no response from cx | account endorsed for call back Account Number: 1872128388023642014 Pod Number/Letter: 12 - D Production Floor: 5th F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Gallardo, Kian Jan | 01/08/2026 | 9:54 PM | 9:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call and kicked out in Citrix and no audio from the cx because of system issue repulling up Avaya, general system issue |
| Barroa, Cyrene | 01/09/2026 | 11:59 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Ang, Princess | 01/09/2026 | 9:23 PM | 9:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error while on ready | chat not disconnected | needs to reply on chat before can stamp ready on PDA again |
| Nuguid, John Carlo | 01/08/2026 | 9:53 PM | 10:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - while on chat |
| Paulo, Pauline | 01/09/2026 | 12:00 AM | 12:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: no Ticket: Assisted By: Coach Arlene |
| Peremne, Tanya Kyle | 01/08/2026 | 9:53 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and kicked out in Citrix and no audio from the cx because of system issue repulling up Avaya, general system issue/ avyaa issue unable to fixed it immediately need to quit it. |
| Abela, Rasil | 01/09/2026 | 9:56 PM | 10:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gan, Mikael Van | 01/08/2026 | 10:01 PM | 10:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error and citrix froze while on call and the call wasn'tbeen disconnected/ general sysdown |
| Valsote, Shaira | 01/09/2026 | 1:48 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?:yes Who was the callback endorsed to?: Mentor Diegs Assisted By: Coach Jerelyn |
| Alejandro, Crisnavel | 01/09/2026 | 11:47 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YEs Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Degoma, Rachel | 01/09/2026 | 12:24 PM | 12:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Graciadas, John Wilbert | 01/06/2026 | 5:56 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket number: IMS0830253 |
| Ebacuado, Khaleen Kaye | 01/09/2026 | 12:15 PM | 12:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Nicodemus, Mary Joy | 01/08/2026 | 4:06 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | close the PDA while still on call. Need to finish first the call before I tried to open again the PDA. Asked for the assistance of WF Yan to pull up PDA since when I tried to do it there's an error |
| Magluyan, Grace Alondra Joy | 01/06/2026 | 5:43 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix, VPN and AVAYA was disconnected while on lunch. Ticket number: IMS0830253 |
| Caingcoy, Rolly | 01/09/2026 | 9:34 PM | 9:49 PM | No Audio - PDA/ other tools still functional | No audio while customer still on the line | Citrix disconnected | Took time to pull up AVAYA, and PDA | Took down notes on account that was not validated |
| Reodava, Eric | 01/08/2026 | 6:47 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error, Hard reset, Avaya restart and VPN disconnected |
| Dimo, Charisse | 01/09/2026 | 10:10 PM | 10:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix outage issue | After Citrix froze, it kicked out automatically, and call got disconnected. All Citrix not signing in after trying multiple times. Assisted by WF Mollie and was able to sign in and stamp to Ready. |
| Borlado, Lady Mae | 01/09/2026 | 11:47 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / pulled up the avaya |
| Franco, Doreen | 01/09/2026 | 8:36 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lizada, Bea | 01/09/2026 | 12:35 AM | 12:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gregorio, Jester | 01/09/2026 | 11:59 PM | 12:22 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Avaya took time to pull up | Had to set up tools |
| Penano, Herlyn | 01/09/2026 | 11:39 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Sarmiento, Xian Yan | 01/09/2026 | 11:50 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | | Kicked out of Citrix | Reconnected to Citrix | Restarted AVAYA and VPN | Placed detailed notes on CX account and endorsed for call back | |
| Dariagan, Esequela May | 01/09/2026 | 11:51 AM | 12:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Sarmiento, Xian Yan | 01/09/2026 | 12:18 AM | 12:36 AM | Citrix Latency - Change Citrix Server | | Restarted Citrix | Restarted AVAYA and VPN | Setup tools again | |
| Bacuta, Rodelyn | 01/09/2026 | 11:41 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dalumpines, Athea Trisha | 01/06/2026 | 5:43 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected after lunch. Tiket number IMS0830253 |
| Celoso, Ma Christina | 12/31/2025 | 11:45 PM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esportuno, John Paul | 01/08/2026 | 3:36 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lizada, Bea | 01/09/2026 | 11:39 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alegre, Rhea May | 01/08/2026 | 3:21 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alvero, Eleandro | 01/06/2026 | 5:48 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. The customer doesn't have a PayPal account. |
| Yap, Alleiah Kaye | 01/09/2026 | 11:55 PM | 12:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected while on call and got disconnected, repull up tools cx has no audio Assisted By: Coach Arlene |
| Santillan, Wea | 01/09/2026 | 11:38 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gregorio, Jester | 01/09/2026 | 7:58 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Had to set up tools |
| Dizon, Arnel | 01/08/2026 | 5:34 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lizada, Bea | 01/09/2026 | 10:56 PM | 11:04 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Gregorio, Jester | 01/08/2026 | 10:45 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA gone error |
| Matillano, Mary Grace | 01/08/2026 | 5:37 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/09/2026 | 12:40 PM | 12:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Balontong, Nino Shary | 01/09/2026 | 10:37 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gan, Mikael Van | 01/09/2026 | 11:50 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error and citrix froze while on on call and the call was disconnected Was a customer callback required?: yes Who was the callback endorsed to?: mentor diego Assisted By: Coach Arlene |
| Borda, Ginalyn | 01/09/2026 | 9:15 PM | 10:19 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Ebacuado, Khaleen Kaye | 01/09/2026 | 12:35 PM | 12:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/09/2026 | 11:30 PM | 11:51 PM | Avaya Issue - Freeze | approver coach: coach ray/ arlene |
| Vista, Bernie | 01/09/2026 | 11:09 AM | 11:37 AM | Citrix Latency - Change Citrix Server | NA |
| Magallanes, Dylan Matthew | 01/09/2026 | 12:21 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 12:21:26 AM-12:29:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: 5613206893712139318, 2152344886943055916 Pod Number/Letter: 12-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Futotana, Abegaell | 01/09/2026 | 11:22 PM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix. Had to repull up all tools and PDA. |
| Quirino, Rio Mae | 01/09/2026 | 12:30 PM | 12:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Awayan, Andrea | 01/09/2026 | 4:00 PM | 4:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Obafial, Mark Gyzzynn | 01/08/2026 | 9:53 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Zubiaga, Trimuel | 01/09/2026 | 4:00 PM | 4:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Anacel | 01/09/2026 | 4:00 PM | 4:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Yap, Alleiah Kaye | 01/08/2026 | 9:55 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and citrix froze while on call and the call wasn'tbeen disconnected/ general sysdown |
| Borda, Ginalyn | 01/09/2026 | 10:00 PM | 10:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Sion, Noel James | 01/09/2026 | 12:47 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and call got disconnected requested CB for Cx. Repull-up VPN, Avaya, and Citrix. |
| Castro, Harvey Nicolai Andrew | 01/08/2026 | 10:11 PM | 10:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, Avaya disconnected/ PDA error / Change Citrix as during the call sysdown occured having CIP verification turn to azure back to lvs |
| Villarosa, Gerry | 01/09/2026 | 12:45 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked | Call got disconnected | Endorsed for call back | Restart Vpn, AVaya and repull up my tools. |
| Altamia, Margie Ann | 01/09/2026 | 10:02 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to?:no Assisted By: Coach Ray |
| Murillo, Vanessa | 01/09/2026 | 4:00 PM | 4:04 PM | Avaya Issue - Freeze | N/A |
| Altamia, Margie Ann | 01/08/2026 | 11:13 PM | 11:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | : citrix froze while on call, Avaya disconnected |
| Murillo, Vanessa | 01/09/2026 | 4:09 PM | 4:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Castro, Harvey Nicolai Andrew | 01/08/2026 | 11:28 PM | 11:34 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on call, Avaya disconnected/ PDA error / Change Citrix as during the call sysdown occurred having CIP verification turn to azure back to lvs |
| Murillo, Vanessa | 01/09/2026 | 4:31 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tupas, Jastin | 01/09/2026 | 10:30 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | The call was disconnected due to system issue. Cx concern was about his case because his having a hard time to upload the proof of return. While assisting, the call due system issue. |
| Besa, Mary Jane | 01/09/2026 | 4:42 PM | 4:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Ginalyn | 01/08/2026 | 11:22 PM | 11:32 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze/ kick out while on call, Avaya disconnected/ PDA error . Re pull up all tools . |
| Abajar, Allysa | 01/09/2026 | 4:00 PM | 4:04 PM | Avaya Issue - Freeze | N/A |
| Barroa, Cyrene | 01/08/2026 | 11:41 PM | 11:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on call, Avaya disconnected and can't sign in avaya |
| Bermudes, James | 01/09/2026 | 6:59 PM | 7:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Obafial, Mark Gyzzynn | 01/08/2026 | 11:48 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Barrera, Jose Marco | 01/09/2026 | 7:22 PM | 7:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gan, Mikael Van | 01/08/2026 | 11:44 PM | 11:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error and citrix froze while on break I had to restart everything |
| Mayuga, Chezka Kate | 01/09/2026 | 7:36 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/09/2026 | 7:52 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alejandro, Crisnavel | 01/08/2026 | 11:46 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Sanguillosa, Rhea | 01/09/2026 | 7:48 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Rozhien | 01/09/2026 | 11:38 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / Avaya Disconnected/ Cx is still on the line while I encountered sys down /had to connect to Avaya again and it took so long to open / SAMA |
| Cadorna, Diomelyn Jane | 01/09/2026 | 7:51 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Andrade, Tresha | 01/09/2026 | 12:39 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked | Call got disconnected | Endorsed for call back | Restart Vpn, AVaya and repull up my tools. |
| Nuguid, John Carlo | 01/08/2026 | 11:49 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Ordines, Kent Lester | 01/09/2026 | 7:52 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/09/2026 | 7:50 PM | 8:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Habulan, Nicole | 01/08/2026 | 11:54 PM | 12:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze/ Contact disconnected/ had to repull up tools |
| Viejo, Jerilee | 01/09/2026 | 12:09 AM | 12:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error//system issue |
| Zubiaga, Trimuel | 01/09/2026 | 8:03 PM | 8:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Yamson, Jhon Richard | 01/09/2026 | 11:30 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout, unable to go on ready as Citrix Froze, Hard Reset |
| Ibanez, Anacel | 01/09/2026 | 7:55 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Paulo, Pauline | 01/08/2026 | 11:43 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | denali error while on break/ kick out in citrix |
| Degala Jr, Darwin | 01/09/2026 | 9:52 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) and TL Joy |
| Murillo, Vanessa | 01/09/2026 | 8:03 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Valsote, Shaira | 01/08/2026 | 11:46 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze. Kicked out on citrix while on break. |
| Abanco, Nina May | 01/09/2026 | 8:09 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ang, Princess | 01/09/2026 | 1:21 AM | 1:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error while on ready | chat not disconnected | needs to reply on chat before can stamp ready on PDA again |
| Gallardo, Kian Jan | 01/08/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and didnt get kicked out on citrix and was on pending break from 11:30 PM and when i transferred the call for escalation i used my 15 mins break until 12 AM and while was about to ready citrix imediately kicked out and needed to repullup once again |
| Bacas, Maxine Rose | 01/09/2026 | 12:04 AM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Besa, Mary Jane | 01/09/2026 | 8:45 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/08/2026 | 12:04 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on break / kick out in citrix/re pull up |
| Espolong, Kim Robert | 01/09/2026 | 9:04 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Barroa, Cyrene | 01/08/2026 | 12:32 AM | 12:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | hile on call no internet connection can't authenticate and can't check google about the address because cx wants to add address even in teams no connection reported to WF: Mollie permission to log out then repull up avaya and denali no internet still and Coach Ray assisted reset citrix then repull up all tools call not disconnected. |
| Abanco, Nina May | 01/09/2026 | 9:08 PM | 9:19 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Barrios, Michael | 01/09/2026 | 11:38 PM | 12:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Capawan, Jherico | 01/09/2026 | 11:54 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Altamia, Margie Ann | 01/09/2026 | 5:48 PM | 5:50 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on chat, Avaya disconnected |
| Agana, Glendalyn | 01/09/2026 | 12:06 AM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Bermudes, James | 01/09/2026 | 10:35 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | B |
| Paulo, Pauline | 01/09/2026 | 7:45 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor diego |
| Dumigpi, Althea | 01/09/2026 | 11:49 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mayuga, Chezka Kate | 01/09/2026 | 11:37 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Practisala, Pearly Ann | 01/09/2026 | 12:00 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Cortez, Janielow | 01/09/2026 | 1:14 AM | 1:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borda, Ginalyn | 01/09/2026 | 6:18 PM | 6:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya disconnected/ PDA error while on chat |
| Barrera, Jose Marco | 01/09/2026 | 11:25 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Paulo, Pauline | 01/09/2026 | 8:21 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: no Assisted By: Coach Arlene |
| Valsote, Shaira | 01/09/2026 | 7:48 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Denali error |
| Bautista, Demmeth | 01/09/2026 | 12:37 AM | 12:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | When I set my status to Pending for break, a call came in and it ran through my break, which ended up being 26 minutes late. I exited at 12:51 AM. I set to Pending at 12:37 AM, then a call came in and lasted 13 minutes, ending at 12:51 AM. |
| Cervanez, Pearly Jean | 01/09/2026 | 11:58 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva Clavel (CW) |
| Nuguid, John Carlo | 01/09/2026 | 7:53 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Ordines, Kent Lester | 01/09/2026 | 11:53 PM | 12:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Cadorna, Diomelyn Jane | 01/09/2026 | 11:49 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Salas, Ma Joyce | 01/09/2026 | 11:54 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Peremne, Tanya Kyle | 01/09/2026 | 8:00 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?:n/a Assisted By: Coach Arlene/mentor cristel |
| Awayan, Andrea | 01/09/2026 | 11:49 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/09/2026 | 11:56 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Demandaco, Cristy | 01/09/2026 | 1:05 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix. TM had to restart PDA, avaya, and other tools. |
| Castro, Harvey Nicolai Andrew | 01/09/2026 | 8:11 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Assisted By: Coach Arlene |
| Zubiaga, Trimuel | 01/09/2026 | 12:06 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Acervo, Erika | 01/09/2026 | 12:42 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Zubiaga, Trimuel | 01/09/2026 | 12:10 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Diestro, John Isaac | 01/09/2026 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Alejandro, Crisnavel | 01/09/2026 | 7:46 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YEs Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Adodoli, Karl Howen | 01/07/2026 | 10:15 AM | 10:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error and the VPN was disconnected. Affected account: *1959970535131711322 |
| Dasig, Symon John | 01/09/2026 | 12:51 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ibanez, Anacel | 01/09/2026 | 12:07 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Mary Jane | 01/09/2026 | 12:54 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Briones, Lorrie Miles | 01/09/2026 | 12:19 AM | 12:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Obafial, Mark Gyzzynn | 01/09/2026 | 7:55 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene (Citrix froze while on call/ call not disconnected but can't hear the cx anymore/ kicked out of citrix/ relogged in to citrix call still ongoing ghost spiel provided/ AVAYA issue can't loading only/ restart AVAYA, too long to pull up avaya/ re pull up tools) |
| Prudente, Rhyme Roger | 01/09/2026 | 1:27 AM | 1:35 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Abanco, Nina May | 01/09/2026 | 1:22 AM | 1:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Martus, Feleah Mae | 01/09/2026 | 7:43 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: No Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Cartujano, Ace Joseph | 01/09/2026 | 12:02 AM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Llegue, Bench Rhamsey | 01/09/2026 | 12:16 AM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Gallardo, Kian Jan | 01/09/2026 | 7:58 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Franco, Doreen | 01/09/2026 | 12:37 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barroa, Cyrene | 01/09/2026 | 7:55 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: n/a Assisted By: Coach Arlene |
| Gan, Mikael Van | 01/09/2026 | 7:52 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: mentor diego Assisted By: Coach Arlene |
| Montalban, Lorebe | 01/07/2026 | 10:00 PM | 10:22 PM | Citrix Issue - Sitewide Downtime | Teammate's citrix keeps on loading and unable to pull up the tools. It took a bit long time for the teammate to log in to citrix Ticket number: IMS0830854 |
| Federiso, Maria Angela | 01/09/2026 | 10:09 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the Cx by providing phone number of PP Credit Dept instead of transferring // Restart Citrix // Restart PDA |
| Habulan, Nicole | 01/09/2026 | 7:53 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Claro, Maria Nel | 01/08/2026 | 5:42 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Virgo, Jeniebabes | 12/27/2025 | 1:52 AM | 2:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call. Ghost spiel provided, call was disconnected 2042945786874708387. Citrix is froze, disconnect Avaya so no call entered while having system issue. Citrix froze longer time. Was able to login to citrix, Delayed in pulling up Avaya and PDA. |
| Dela Cruz, Juhanah | 01/09/2026 | 12:58 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Algarne, Roby Jean | 01/09/2026 | 1:38 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error // call NOT DISCONNECTED |
| Anisco, Jannah Gift | 01/09/2026 | 1:34 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/PDA error call still ongoing |
| Andrade, Tresha | 01/09/2026 | 12:39 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked | Call got disconnected | Endorsed for call back | Restart Vpn, AVaya and repull up my tools. |
| Albay, Cymon | 01/09/2026 | 1:47 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // call DISCONNECTED, endorsed cx for a callback. |
| Alovera, Rosalie | 01/09/2026 | 1:40 AM | 1:45 AM | Avaya Issue - Freeze | Citrix freeze while on ready, restarted and stamp on ready |
| Ciudadano, Michaela | 01/10/2026 | 1:51 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Navarra, Danelyn | 01/09/2026 | 1:35 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid/ Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Durana, Alysa Charamae | 01/09/2026 | 10:10 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Bayhon, Katrina | 01/09/2026 | 1:16 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and got kicked | After lunch l Restart VPN and Avaya |
| Abela, Rasil | 01/09/2026 | 1:58 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bascos, Kyle | 01/09/2026 | 1:17 AM | 1:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error after lunch took me time to go on ready because i waited for the avaya to load. |
| Espinosa Jr, Mervin | 01/07/2026 | 11:51 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citriz was froze. Affected account: *1391654773426307359 |
| Awayan, Andrea | 01/09/2026 | 7:55 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Oquendo, Romel John | 01/09/2026 | 1:20 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected, Avaya issue, PDA error during lunch. |
| Awayan, Andrea | 01/09/2026 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Trinidad, Angelika | 01/09/2026 | 12:22 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | repull up citrix / tools |
| Mayuga, Chezka Kate | 01/09/2026 | 1:43 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Candoleta, Janine Pearl | 01/21/2026 | 1:21 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | da error and AVAYA issue took too long for the avaya to load |
| Falco, Via | 01/09/2026 | 1:30 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 9 January 2026 Start Time: 1:30 am End Time: 1:38 am Issue: VPN/citrix disconnected - Avaya Error While Resolving Cases/ Account Number:6098301024862019934- Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6 - E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Calizo, Jason Bengon | 01/09/2026 | 1:17 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix/need repull up tools after break |
| Pinalba, Reybe | 01/09/2026 | 12:34 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected-Contact Not Disconnected|Kicked Out from the Citrix|Need to re-pull-up PDA, Avaya, and Other Tools |
| Launio, Hope | 01/09/2026 | 11:07 PM | 11:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 9 January 2026 Start Time: 11:07pm End Time: 11:16 pm Issue: Need to restart PC/ no audio in Nexidia Account Number: N/A - No account was affected, as the option to resolve the case was not impacted. Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-A Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Donguines, Dia | 01/09/2026 | 10:48 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 9 January 2026 Start Time: 10:48 pm End Time: 11:00 pm Issue: Need to restart citrix as Tools such as Tracker and Spark can't be pulled up. Account Number: N/A - No account was affected, as the option to resolve the case was not impacted. Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Mateo, Mary Claresse | 01/09/2026 | 1:54 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denai error. |
| Falco, Via | 01/09/2026 | 9:30 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: 9 January 2026 Start Time: 9:30 pm End Time: 9:50 pm Issue: VPN/citrix disconnected - Avaya Error While Resolving Cases/ Account Number:6067797402906896596 - Resolved Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6 - E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Torres, Maycel | 01/09/2026 | 1:54 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on call/Could not hear any response on the other line/Could not pull up any acc |
| Mateo, Mary Claresse | 01/09/2026 | 12:35 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denai error. |
| Dalumpines, Athea Trisha | 01/07/2026 | 11:53 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN was disconnected |
| Ariaga, Trixie | 01/09/2026 | 1:30 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze after lunchCitrix froze after lunch |
| Abajar, Allysa | 01/09/2026 | 1:40 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Abool, Mary Gloden | 01/09/2026 | 1:41 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Mayuga, Chezka Kate | 01/09/2026 | 1:43 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Aurelio, Jen Rose | 01/09/2026 | 1:37 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assited tm to restart pda and avaya. |
| Dicon, Reymelyn Grace | 01/09/2026 | 2:10 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 01/09/2026 | 1:41 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda and avaya. |
| Tariao, John David | 01/09/2026 | 1:38 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to assist cx while pulling up tools and citrix. advised tm to restart pda and avaya once call is done. |
| Zurbano, Ma Evonne | 01/08/2026 | 7:03 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on call |
| Bordan, Rielyn Mae | 01/09/2026 | 2:07 AM | 2:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error //citrix kick out/ call DISCONNECTED, endorsed cx for a callback. |
| Ambrosio, Mica | 01/08/2026 | 7:09 AM | 7:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze and kicked out of citrix while on async |
| Abolucion, Jodelyn | 01/08/2026 | 7:44 AM | 7:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on avail |
| Bacatano, May | 01/08/2026 | 7:45 AM | 7:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | screen froze and error status in my PDA |
| Dorado, Honey Mae | 12/30/2025 | 5:46 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call || No audio |
| Alvero, Eleandro | 01/07/2026 | 10:12 PM | 10:34 PM | No Audio - PDA/ other tools still functional | Teammate encountered an audio issue. Affected account: *2200808902988269090 Ticket number: IMS0830854 |
| Ballonado, Nilrose Joy | 01/08/2026 | 5:32 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kicked out of citrix |
| Encina, Felix John | 01/07/2026 | 1:38 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. AVAYA and PDA went into error. No account number submitted by the teammate. |
| Alegre, Rhea May | 01/08/2026 | 5:53 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | no audio |
| Valsote, Shaira | 01/08/2026 | 11:46 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze. Kicked out on citrix while on break. |
| Rizalde, Marylyn | 01/08/2026 | 5:55 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, pda error |
| Graciadas, John Wilbert | 01/07/2026 | 1:40 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze, VPN was disconnected, AVAYA and PDA went into error. The teammate had issue in pulling up AVAYA. Affected account: *2234353323569473177 |
| Javier, Channa | 01/08/2026 | 5:39 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then got disconnected |
| Flotildes, Realyn | 01/09/2026 | 11:32 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 11: 32 PM - 11:59 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout. call was not disconnected but audio. after ghost call two more calls call receive but no account number Account Number: No acc number Pod Number/Letter: 13-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach April EIN: 430580/ rflotildes |
| Zurbano, Ma Evonne | 01/09/2026 | 10:00 AM | 10:15 AM | Citrix Latency - Change Citrix Server | unable to pulled up Citrix |
| Flotildes, Realyn | 01/09/2026 | 12:32 AM | 12:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 12: 32 AM - 12:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after Citrix froze but call was not disconnected. transfered call to sup Pod Number/Letter: 13-D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: coach April EIN: 430580/ rflotildes |
| Esteban, Janelle | 01/08/2026 | 5:54 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out in citrix |
| Espedillon, Edelmar | 01/09/2026 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | unable to pulled up Citrix |
| Samino, Anthony Josh | 01/09/2026 | 12:49 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 12:49 AM-01:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB citrix froze waited for it recover and crashed. restarted all tools Account Number: 5591082307730260964 Pod Number/Letter: 5-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Borbon, Jeanilee | 01/08/2026 | 5:48 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix while on call // pulled up tools |
| Dy, Aaron Matthew | 01/09/2026 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Citrix & Avaya won't open |
| Zolina, Ma Vhency Rose | 01/09/2026 | 1:44 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 01:44 AM-01:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix while on call. Account Number: 2223215652597292585 Pod Number/Letter: 4-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Bunol, Alvin Joshua | 01/08/2026 | 5:51 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix hard reset |
| Palomo, John Paul | 01/09/2026 | 1:39 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 1:39 AM - 1:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 2008474525783845176 Pod Number/Letter: 4/D Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tan, Mikaella Tatiana | 01/09/2026 | 10:45 PM | 10:48 PM | No Audio - PDA/ other tools still functional | no audio//other tools functioning |
| Denosta, Aprilyn | 01/08/2026 | 6:35 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Error |
| Dasig, Joshua | 01/09/2026 | 1:20 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 01:20 AM-02:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): pda error while on call and citrix froze / kicked out to citrix / can't pull up the citrix / reboot pc / repull up all the tools Account Number: 5347850935085525943 Pod Number/Letter: 4-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Abunas, Mc Brandon | 01/09/2026 | 10:00 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is not responding needs to reset and change citrix from LVS to AZURE. But upon login, encountered an error message and need to reboot the whole PC. |
| Atiga, Jessa | 01/08/2026 | 5:42 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, cx Unresponsive and kick out of citrix |
| Gamlanga, Christine Grace | 01/09/2026 | 11:30 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 9, 2026 Start Time | End Time: 11:30-11:46 AM Issue Type: was not able to login on time since citrix froze when I was about to login, had to restart pc again Pod Number/Letter: 4-A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Bunol, Alvin Joshua | 01/08/2026 | 9:51 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | CItrix hard reset |
| Bacatano, May | 01/09/2026 | 10:38 PM | 10:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/other tools functioning while on async |
| Denosta, Marrianne | 01/09/2026 | 12:33 AM | 12:38 AM | No Audio - PDA/ other tools still functional | Shift Date: January 9, 2026 Start Time | End Time: 12:33 Am - 12:38 Am Issue Type: Citrix froze audio not working Pod Number/Letter: 5-F Production Floor: 5th F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Dadivas, Nica Rose | 01/09/2026 | 1:00 PM | 1:06 PM | Citrix Froze - CONTACTS DISCONNECTED | The Citrix froze for a couple of minutes and then I was kicked out of Citrix and then call got disconnected. |
| Javier, Channa | 01/09/2026 | 10:30 AM | 10:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Can't login to denali |
| Dadivas, Nica Rose | 01/09/2026 | 1:21 PM | 1:24 PM | Citrix Disconnected/PDA/Denali Error - after Break | I was on break then when I stamp on ready and then the PDA is just loading so I close it and open again. |
| Esportuno, John Paul | 01/09/2026 | 11:40 AM | 11:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Espedillon, Edelmar | 01/09/2026 | 1:44 AM | 1:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya disconnected while looking up cx account & PDA error |
| Alayon, Franz Wilson | 01/09/2026 | 1:50 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on chat |
| Ambrosio, Mica | 01/09/2026 | 1:41 AM | 1:59 AM | Avaya Issue - Freeze | screen froze and avaya got disconnected while on async |
| Miranda, Kyle Heaven | 01/09/2026 | 11:53 PM | 11:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected contact not disconnected |
| Dy, Aaron Matthew | 01/09/2026 | 1:52 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SYSDOWN kicked out of citrix, frozen screen |
| Buaron, Jera | 01/09/2026 | 1:14 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Bolante, Pholla Jeve | 01/09/2026 | 1:55 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACTS NOT DISCONNECTED | Hard reset |
| Alegre, Rhea May | 01/09/2026 | 10:30 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix hard reset |
| Dasig, Symon John | 01/09/2026 | 8:48 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Esportuno, John Paul | 01/09/2026 | 11:40 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Buaron, Jera | 01/09/2026 | 8:48 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Miranda, Kyle Heaven | 01/09/2026 | 11:46 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected contact not disconnected |
| Dorado, Honey Mae | 01/09/2026 | 1:44 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error, Avaya disconnected |
| Ballonado, Nilrose Joy | 01/09/2026 | 1:33 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze II call not disconnected |
| Bilbao, Kryztelle Faith | 01/09/2026 | 11:45 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error/ Citrix freeze & kickout/ Avaya freeze Issue: PDA error/ Citrix freeze & kickout/ Avaya freeze |
| Javier, Channa | 01/09/2026 | 1:57 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Pancho, Ednamae | 01/09/2026 | 11:48 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze then kicked out from citrix while on call | need to repull up tools Issue: citrix freeze | PDA error |
| Borbon, Jeanilee | 01/09/2026 | 2:02 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Atiga, Jessa | 01/09/2026 | 2:05 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Cx Unresponsive |
| Hiasa, Angel | 01/09/2026 | 12:46 PM | 12:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze then kicked out from citrix while on break Issue: citrix freeze | PDA error |
| Claro, Maria Nel | 01/09/2026 | 1:55 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Ponsaran, Andrea Kaye | 01/09/2026 | 12:50 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze | PDA error |
| Matillano, Mary Grace | 01/09/2026 | 3:03 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Poticar, Mark Harold | 01/09/2026 | 12:47 PM | 12:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze while on break Issue: citrix freeze | PDA error |
| Nicodemus, Mary Joy | 01/09/2026 | 2:24 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali Error - Contacts Disconnected |
| Majen, Jenylyn | 01/09/2026 | 1:46 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Arao, Joy | 01/09/2026 | 1:39 AM | 2:49 AM | Avaya Issue - Freeze | screen froze and avaya got disconnected while on async |
| Bajande, Jemima | 01/09/2026 | 11:33 PM | 11:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then PDA Error while on call. |
| Tan, Mikaella Tatiana | 01/09/2026 | 2:47 AM | 3:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : kicked out of citrix, took a long time for avaya to pop up |
| Hermosisima, Zacharie James | 01/08/2026 | 8:18 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown | Citrix disconnected | restarted tools |
| Delos Santos, Hubert Clifford | 01/08/2026 | 8:39 AM | 8:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze kick out disconnected all tools restarted |
| Duno, Edgar Louise | 01/08/2026 | 9:26 AM | 9:30 AM | Avaya Issue - Freeze | citrix logged out while on call and no accounts were pulled |
| Hiloma, Ronalie | 01/08/2026 | 9:26 AM | 9:30 AM | Avaya Issue - Freeze | system froze no contact |
| Hiloma, Ronalie | 01/09/2026 | 3:04 AM | 3:20 AM | Citrix Latency - Change Citrix Server | TM encountered PDA error while on ready. |
| Arbolado, Danielle | 01/09/2026 | 2:33 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali error//restarted PDA |
| Almasol, Shaira Rose | 01/08/2026 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tuyay, Shantal | 01/09/2026 | 3:35 AM | 3:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA |
| Taladtad, Jelly Ann | 01/09/2026 | 11:50 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error/ call got disconnected |
| Alojado, Geoven | 01/09/2026 | 3:24 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Labrador, Rachel | 01/09/2026 | 3:46 AM | 3:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | avaya disconnected | no audio |
| Hermosisima, Zacharie James | 01/09/2026 | 12:55 AM | 12:59 PM | Avaya Issue - Freeze | ODPDA error |
| Olmo, Lei Franzie Aira | 01/09/2026 | 3:43 AM | 3:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR after break |
| Tolentino, Realyn | 01/09/2026 | 2:30 AM | 2:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix |
| Daniel, Mark Jojit | 01/09/2026 | 2:07 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown reported to coach April / Restart Citrix/AVAYA/PDA |
| Bordan, Rielyn Mae | 01/09/2026 | 2:07 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Sydown reported to coach April - restarted Citrix |
| Obafial, Christian Jay | 01/09/2026 | 3:43 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Esporma, Hannah Mae | 01/09/2026 | 1:45 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Macaculop, Chona | 01/09/2026 | 1:36 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sonio, Jomark Vincent | 01/08/2026 | 6:24 AM | 6:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ocana, Keth David | 01/08/2026 | 6:59 AM | 7:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown happened during avail. |
| Anisco, Jannah Gift | 01/09/2026 | 3:50 AM | 3:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Bordan, Rielyn Mae | 01/09/2026 | 4:10 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error//while on call avaya issue as well |
| Miranda, Kyle Heaven | 01/09/2026 | 3:47 AM | 3:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Esportuno, John Paul | 01/09/2026 | 3:43 AM | 3:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Alegre, Rhea May | 01/09/2026 | 12:41 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Viejo, Jerilee | 01/09/2026 | 4:15 AM | 4:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error//while on call/avaya issue cant unhold Cx |
| Simon, Cheryll Grace | 01/09/2026 | 12:13 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : PDA error |
| Magluyan, Grace Alondra Joy | 01/07/2026 | 1:40 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. Affected account: *2272676117283107464 |
| Russ, Germalyn | 01/09/2026 | 11:43 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Veronica, Crisia Joy | 01/09/2026 | 11:47 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze |
| Bacuta, Shairra Joy | 01/09/2026 | 2:04 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Parohinog, Reynan | 01/07/2026 | 1:50 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and got disconnected. The VPN and AVAYA was disconnected. Teammate needed to re-pull up tools. no account number included to the report |
| Tecson, Cathy | 01/09/2026 | 1:50 AM | 2:04 AM | No Audio - PDA/ other tools still functional | teleconnector issue |
| Russ, Germalyn | 01/09/2026 | 3:25 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/lkicked out of cetrix |
| Cezar, Mary Mae | 01/09/2026 | 3:48 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/kick out of citrix |
| Ambay, Anne Nicole | 01/09/2026 | 2:18 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised tm to restart pda and avaya. |
| Vega, Genre Judd | 01/09/2026 | 4:28 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/kick out of citrix |
| Abool, Mary Gloden | 01/09/2026 | 4:17 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart tools; citrix, pda, and avaya. tools took time to launch. |
| Bernas, Cesa Marie | 01/09/2026 | 4:18 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC froze, kick out from citrix |
| Veronica, Crisia Joy | 01/09/2026 | 4:20 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix & PDA error |
| Formelos, Diana Joy | 01/09/2026 | 4:20 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya nd vpn/ vpn took time to launch. |
| Castro, Nyl John | 01/08/2026 | 10:00 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Citrix lag, PDA took too long to load. Had to restart and change station. |
| Alvero, Eleandro | 01/07/2026 | 1:30 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected. AVAYA and PDA went into error. Affected account: *1740393075376324850 |
| Liganzon, John Loren | 01/09/2026 | 10:00 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Citrix lag, PDA took too long to load. Had to restart and change station. |
| Castro, Nyl John | 01/09/2026 | 2:44 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | cX was still on the line when suddenly got disconnected because of denali error. |
| Condez, Rea Angelika | 01/09/2026 | 2:47 AM | 3:01 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of citrix, no audio, had to restart pda, call disconnected |
| Simon, Cheryll Grace | 01/09/2026 | 4:11 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, citrix closed |
| Aman, Justine Carl | 01/09/2026 | 4:04 AM | 5:00 AM | Citrix Latency - Change Citrix Server | Describe your issue: Advise to change station from 3-A to 19-E during lunch. Need to restart Citrix and relaunch tools. |
| Virgo, Jeniebabes | 01/09/2026 | 4:45 AM | 4:59 AM | Citrix Latency - Change Citrix Server | Describe your issue: Advised to change station from 9 to POD 20 C. Tried to relog in if tools will be mirrored, but rerouted to restart Citrix. Login to Citrix and Avaya again and repull up all tools. Then stamp on ready. |
| Tambong, Levi | 01/09/2026 | 1:46 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Almasol, Shaira Rose | 01/09/2026 | 3:30 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Baranda, Patricia Ann | 01/09/2026 | 5:06 AM | 5:13 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, log out, cx got disconnected, |
| Baranda, Patricia Ann | 01/09/2026 | 1:27 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | came back at lunch pda error ready at 1:28 am |
| Dadivas, Nica Rose | 01/09/2026 | 5:02 AM | 5:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out on Citrix while on lunch. I stump on lunch at 4:10 AM. |
| Duabe, Danica Faye | 01/09/2026 | 4:46 AM | 4:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Changed station from 9C to 19D during LUNCH, need to re set up everything since I can't access Citrix. Avaya expired, did Avaya Vix. |
| Bisnar, Ma Lucevie | 01/09/2026 | 5:00 AM | 5:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA. |
| Basas, Gerlyn | 01/09/2026 | 4:38 AM | 4:56 AM | Citrix Latency - Change Citrix Server | Advised to changed station after lunch from 9-E to 20-D// need to re-set up everything |
| Delos Santos, Hubert Clifford | 01/09/2026 | 4:56 AM | 5:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from the Citrix while on call. Need to pull up tools. |
| Brinosa, Ma Lourdes | 01/09/2026 | 3:34 AM | 3:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while engage in a call, when call resumes got kick out from Citrix but cx was still on the line| restart Citrix and Avaya | relaunch PDA | stamp to lunch | Affected Account: 6058456965634081148 |
| Casimero, Ma Jonaville | 01/09/2026 | 1:52 AM | 2:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze/PDA error while on call. Catered customer and relaunched VPN, PDA and Avaya (Avaya taking time to load). |
| Adodoli, Karl Howen | 01/07/2026 | 2:15 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze AVAYA went into error. Citrix and VPN was disconnected. |
| Bisnar, Ma Lucevie | 01/09/2026 | 1:56 AM | 2:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and avaya got disconnected while on call // call got disconnected // had to relaunch avaya and PDA. |
| Duabe, Danica Faye | 01/09/2026 | 1:46 AM | 1:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze while on IBC: 5338367367856075923, no valid response; ghost spiel but call is still on going on Avaya. Restarted Avaya, PDA, and VPN. |
| Bueno, Patricia Nicole | 01/09/2026 | 4:48 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart citrix and pull up all necessary tools |
| Bocala, Leocel | 01/09/2026 | 6:59 AM | 7:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze After call. Another call entered but no account pulled up and no response on the other line. Restarted Avaya, VPN and Denali. |
| Aman, Justine Carl | 01/08/2026 | 5:46 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, Citrix kicked out while on lunch. Had to restart Citrix to be able to login. Set up everything again from the start. |
| Azarraga V, Joselito | 01/08/2026 | 5:46 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze || Avaya disconnected || PDA error || Error during lunch || |
| Virgo, Jeniebabes | 01/08/2026 | 5:43 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze while on lunch, unable to login to citrix then received an error message after minutes "connection has been lost". Avaya disconnected, repull up Avaya but takes time to show up. Once show up, relogged in again and repull up all tools and pull up PDA and stamp on ready. |
| Basas, Gerlyn | 01/08/2026 | 5:47 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | encountered sysdown while on lunch// got kick out// error states connection lost// unable to stamp ready on time right after lunch// reported |
| Casimero, Ma Jonaville | 01/08/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe yourDescribe your issue: PDA error while on lunch. Kicked out of Citrix. Re-pulled VPN, Avaya, PDA and Citrix. issue: PDA error while on lunch. Kicked out of Citrix. Re-pulled VPN, Avaya, PDA and Citrix. |
| Duabe, Danica Faye | 01/08/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Remarks: PDA error during LUNCH. Went back to lunch @05:46 AM |
| Villanueva, Gerlyn | 01/08/2026 | 1:34 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze and kick out while on call but failed to validate the account . Restarted citrix . |
| Casimero, Ma Jonaville | 01/08/2026 | 1:40 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on call. Ghost spiel provided and endorsed cx for a callback since unresponsive. Fatal error. Quit Citrix and re-login and Relaunched VPN, Avaya and PDA. |
| Bocala, Leocel | 01/08/2026 | 1:33 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on ready. Chat not disconnected. |
| Bocala, John Loyd | 01/08/2026 | 1:33 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on ready. Chat not disconnected. |
| Bocala, John Loyd | 01/08/2026 | 1:19 AM | 1:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on ready. Chat not disconnected. |
| Amparo, Ana Roces | 01/07/2026 | 3:13 PM | 3:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze, VPN and AVYA was disconnected and PDA went into error. Affected account: *6053959240005632382 |
| Aman, Justine Carl | 01/07/2026 | 8:27 AM | 8:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Affected account: 6036988786954683443. |
| Duabe, Danica Faye | 01/07/2026 | 8:22 AM | 8:27 AM | Citrix Latency - Change Citrix Server | Remarks: Citrix froze during avail. PDA error. |
| Lariza, Angelica | 01/07/2026 | 10:00 AM | 10:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: I wasn’t able to stamp on ‘Ready’ because my Denali kept loading. |
| Empeno, Alleah Camille | 01/09/2026 | 4:09 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR while on call |
| Doroteo, Jargelyn | 01/09/2026 | 4:09 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Vegafria, Manny Mark | 01/09/2026 | 4:14 AM | 4:22 AM | No Audio - PDA/ other tools still functional | Systdown cx not responding |
| Viejo, Jerilee | 01/09/2026 | 4:58 AM | 5:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error//while on call/Cx disconnected |
| Esparagoza, Shiela Mae | 01/07/2026 | 7:36 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, avaya error while on call. Relaunched tools before stamping ready. |
| Albay, Cymon | 01/09/2026 | 5:12 AM | 5:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // Avaya no audio // call disconnected |
| Esparagoza, Shiela Mae | 01/07/2026 | 3:31 AM | 3:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Change PC, avaya error. Relaunched tools before stamping ready. |
| Jore, Paul Vincent | 01/09/2026 | 5:38 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze / call disconnected |
| Albay, Cymon | 01/09/2026 | 5:48 AM | 5:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix restart |
| Dongon, Andrea Marie | 01/09/2026 | 5:29 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN/Avaya error/PDA error |
| Basas, Gerlyn | 01/07/2026 | 6:45 AM | 7:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Encountered sysdown while on "one-on-one" (from 6: 45 AM to 7;30 AM) // error states connection lost// Citrix got disconnected// re-pull up everything- reported// stamp to ready after. |
| Cortes, Gabriel | 01/09/2026 | 1:43 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze screen/sysdown |
| Vista, Bernie | 01/07/2026 | 4:30 AM | 4:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA error while on lunch |
| Solis, Mary Louise | 01/09/2026 | 5:17 AM | 5:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out Citrix & PDA error |
| Cortes, Gabriel | 01/09/2026 | 5:38 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze screen/sysdown - restart citrix |
| Ayuda, Ma Victoria | 01/07/2026 | 3:04 AM | 3:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix froze and disconnected. Teammate's VPN was disconnected. Affected account: *6056298575304464920 |
| Leccio, Queen Pearl | 01/09/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out Citrix & PDA error |
| Bacuta, Shairra Joy | 01/09/2026 | 5:44 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ad to ghost spiel, logout the avaya to avoid having call before having to put the denali ready |
| Brinosa, Ma Lourdes | 01/07/2026 | 4:31 AM | 4:42 AM | Citrix Latency - Change Citrix Server | Describe your issue: Advise to change station from 4-E to 17-A during lunch. Need to restart Citrix and relaunch tools. |
| Aman, Justine Carl | 01/07/2026 | 4:25 AM | 4:37 AM | Citrix Latency - Change Citrix Server | Describe your issue: Advise to change station from 11-B to 23-E during lunch. Need to restart Citrix and relaunch tools. |
| Deviente, Jenny | 01/09/2026 | 5:43 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out Citrix & PDA error |
| Buenvenida, Grace | 01/09/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error/ citirx auto Logout |
| Patricio, Jason | 01/09/2026 | 5:46 AM | 6:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out Citrix |
| Jamelarin, Uziel Ann | 01/09/2026 | 5:51 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, Call impacted 1467817599755788328 - after validation Avaya Freeze and Kick out from Citrix, cx no longer responding on the line| Unable to go on ready immediately as I need to quit Avaya due to unable to log in and re-dial | set up tools and go on break. |
| Federiso, Maria Angela | 01/09/2026 | 5:45 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Avaya // Restart Citrix |
| Donato, Elizabeth | 01/09/2026 | 5:59 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Freeze while on call and Quit 4818108643548399296. Call got disconnected. |
| Dalumpines, Athea Trisha | 01/07/2026 | 3:56 AM | 4:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected after lunch. The teammate needed to pull up everything and reset up tools. Ticket number: IMS0830854 |
| Villanueva, Gerlyn | 01/09/2026 | 5:50 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Freeze while on call and Quit 6079440865887482048 . Call got disconnected. |
| Virgo, Jeniebabes | 01/09/2026 | 5:49 AM | 5:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, disconnected Avaya to avoid kicked out from Citrix. Call was disconnected 2130635884246148074. PDA shows ready and call was already disconnected but the call still continue in Avaya, ghost spiel provided and the call ended. Repull up PDA (not showing up immediately)and Avaya again. |
| Bordan, Rielyn Mae | 01/09/2026 | 6:07 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR WHILE ON BREAK |
| Aguilar, Lovely | 01/09/2026 | 5:52 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Kicked out of Citrix while still on call. Had to relaunch Avaya and PDa and set up tools again. Affected Account: 5630161595811241797 |
| Lubrin, Mary Gwyneth | 01/09/2026 | 5:50 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / restarted tools |
| Prudente, Rhyme Roger | 01/09/2026 | 6:11 AM | 6:19 AM | Avaya Issue - Freeze | Spark issue advised tm to restart pda, avaya and citrix. |
| Casimero, Ma Jonaville | 01/09/2026 | 4:50 AM | 5:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Change Station to 19 C. Having hard accessing Citrix and Vaya. Reboot PC and re-pulled up tools |
| Colesio, Edberg | 01/08/2026 | 9:59 AM | 10:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected |
| Pagsuguiron, Rachel | 01/09/2026 | 1:50 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze contact disconnected |
| Villorente, Aira Khrystine | 01/09/2026 | 5:28 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix disconnected while on call |
| Magbanua, Ailyn | 01/09/2026 | 1:53 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, call disconnected |
| Vista, Bernie | 01/09/2026 | 3:34 AM | 3:46 AM | Citrix Latency - Change Citrix Server | NA |
| Abrise, Fatima | 01/09/2026 | 12:38 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected need to restart and pull up tools. |
| Calsena, April Dexter | 01/09/2026 | 1:57 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, call disconnected |
| Randoy, Jenebeth | 01/09/2026 | 1:19 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ call disconnected |
| Nepomuceno, Shenie | 01/09/2026 | 1:54 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while waiting for next call / had to pull up Citrix and tools |
| Lubrin, Mary Gwyneth | 01/09/2026 | 1:18 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did not disconnect. Ghost spiel delivered |
| Sonio, Jomark Vincent | 01/09/2026 | 1:42 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while assisting cx, pulling new citrix took time |
| Tupaz, Christian Jay | 01/09/2026 | 1:33 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call disconnected |
| Balasa, Lhea Joy | 01/09/2026 | 1:30 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected need to restart and pull up tools. |
| Alegre, Rhea May | 01/09/2026 | 4:13 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 01/09/2026 | 3:45 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Matillano, Mary Grace | 01/09/2026 | 6:09 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zapico, Rosario | 01/09/2026 | 2:56 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Raynaldo, Patricia Joanna | 01/09/2026 | 6:13 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Randoy, Jenebeth | 01/09/2026 | 5:46 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch | relaunch all tools | takes time to pull up avaya |
| Deocampo, Joemar | 01/09/2026 | 1:37 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call was not disconnected need to restart and pull up tools. |
| Zapico, Rosario | 01/09/2026 | 5:40 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | resolved |
| Dorado, Honey Mae | 01/09/2026 | 6:12 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borbon, Jeanilee | 01/09/2026 | 6:10 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tolentino, Realyn | 01/09/2026 | 6:30 AM | 6:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix FRES / PDA Error / Call got disconnected onset |
| Parreno, Mark Anthony | 01/09/2026 | 6:11 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while taking break, tke break by 5:56 |
| Javier, Channa | 01/09/2026 | 5:12 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Estialbo, Rochilyn Joy | 01/09/2026 | 5:40 AM | 5:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Santos, Raquel | 01/09/2026 | 4:14 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while waiting for call |
| Bunol, Alvin Joshua | 01/09/2026 | 5:48 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Anisco, Jannah Gift | 01/09/2026 | 5:30 AM | 6:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call not disconnected - had to restart Avaya and PDA after call. |
| Colesio, Edberg | 01/09/2026 | 4:16 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze cx disconnected |
| Atiga, Jessa | 01/09/2026 | 6:16 AM | 6:23 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alayon, Alexander Paul | 01/09/2026 | 4:06 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call |
| Legaspi, Li Gorton | 01/09/2026 | 5:54 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Celino, Chriselle | 01/09/2026 | 1:28 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 1:28 AM Citrix froze after the call ended | 1:32 AM Citrix unfroze and PDA went error | Restart tools (PDA, VPN, Avaya) |
| Iguin, Harlyn Mae | 01/09/2026 | 4:16 AM | 4:23 AM | Avaya Issue - Freeze | AVAYA FREEZE CALL DISCONNECTED |
| Denosta, Aprilyn | 01/09/2026 | 6:14 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Manican, Joanna Len | 01/09/2026 | 1:47 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected while on call, call got disconnected, restarted VPN, AVAYA, PDA and all tools |
| Resurreccion, Rodel John | 01/09/2026 | 4:20 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected | hard reset |
| Almasol, Shaira Rose | 01/09/2026 | 3:30 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch/ avaya server unreachable- restart citrix |
| Abrise, Fatima | 01/09/2026 | 4:40 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/disconnected while on call, call not disconnected, restarted VPN, AVAYA, PDA and all tools |
| Baranda, Patricia Ann | 01/09/2026 | 6:19 AM | 6:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | was supposed to stamp on ready after a break, avaya dx,pda error, |
| Lucahin, Angelie | 01/09/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch \\ Kicked out from Citrix, \\ All tools disappeared \\ Pulled out new tools |
| Celino, Chriselle | 01/09/2026 | 5:45 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. All tools disappeared \\ Pulled out new tools |
| Rescate, Paul Jensen | 01/08/2026 | 6:05 AM | 6:18 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Rescate, Paul Jensen | 01/09/2026 | 5:40 AM | 5:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Balasa, Lhea Joy | 01/09/2026 | 5:45 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encounter system issue while on Lunch | need to restart and pull up tools took time opening Avaya and Citrix and teams. |
| Deocampo, Joemar | 01/09/2026 | 5:46 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encounter system issue while on Lunch | need to restart and pull up tools took time opening Avaya and Citrix and teams. |
| Manican, Joanna Len | 01/09/2026 | 5:47 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected while on call, Call got disconnected, restarted vpn, avaya, pda and all tools |
| Rabino, Ramina | 01/09/2026 | 5:57 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encounter system issue while on Lunch | need to restart and pull up tools took time opening Avaya and Citrix and teams. |
| Galleno, Mark | 01/09/2026 | 10:40 PM | 11:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected need to restart and pull up tools took time opening Avaya and Citrix and teams. |
| Galleno, Mark | 01/09/2026 | 6:34 AM | 6:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call was disconnected |
| Escalada, Jacene Joy | 01/09/2026 | 6:36 AM | 6:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call was disconnected. Lost audio. Pulled up Citrix, Avaya and PDA. |
| Condez, Rea Angelika | 01/09/2026 | 6:55 AM | 6:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Casador, Christian Neri | 01/09/2026 | 5:38 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | was kicked out on Citrix |
| Arao, Joy | 01/09/2026 | 5:42 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Galleno, Mark | 01/09/2026 | 2:30 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected need to restart and pull up tools took time opening Avaya and Citrix and teams. |
| Ambrosio, Mica | 01/09/2026 | 5:42 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alayon, Franz Wilson | 01/09/2026 | 5:55 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Zolina, Ma Vhency Rose | 01/09/2026 | 4:01 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 9, 2026 Start Time | End Time: 04:01 AM-04:10 AM Issue Type: Citrix froze WHILE ON CALL Pod Number/Letter: 4-F ACC#:1454090767351032745 Production Floor: 5th F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Reodava, Eric | 01/09/2026 | 5:55 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Jimenez, Jenefer | 01/09/2026 | 3:50 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 9, 2026 Start Time | End Time: 03:50 Am - 04:10 Am Issue Type: Citrix froze | Citrix disconnected while on call | repull up tools Account Number: 6062868992155586086 Pod Number/Letter: 12/B Production Floor: 5th F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Zurbano, Ma Evonne | 01/09/2026 | 5:55 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sy, Sidney | 01/09/2026 | 5:54 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abunas, Mc Brandon | 01/09/2026 | 6:08 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nicodemus, Mary Joy | 01/09/2026 | 5:36 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tan, Mikaella Tatiana | 01/09/2026 | 6:48 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Nicodemus, Mary Joy | 01/09/2026 | 6:31 AM | 6:34 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bacatano, May | 01/09/2026 | 6:55 AM | 6:59 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Villorente, Aira Khrystine | 01/08/2026 | 10:25 AM | 10:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | PDA error |
| Villorente, Aira Khrystine | 01/01/2026 | 2:28 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Citrix disconnected while on call and trying to pull up an account |
| Diaz, Frenmar | 01/09/2026 | 6:56 AM | 6:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart citrix, pda, and avaya. |
| Villorente, Aira Khrystine | 01/08/2026 | 1:26 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch break |
| Villorente, Aira Khrystine | 01/09/2026 | 5:28 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Citrix disconnected while on call. Customer was still active in AVAYA and teammate continued to assist them. Relaunched VPN, AVAYA and PDA after. |
| Alojado, Geoven | 01/08/2026 | 6:25 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | / citrix froze/avaya disconnected / call got disconnected / Repull up tools |
| Liganzon, John Loren | 01/08/2026 | 11:10 AM | 11:15 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected/Unreachable || contact disconnected. Teammate Restarted AVAYA and stamped back to ready |
| Claro, Maria Nel | 01/09/2026 | 6:45 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tayco, Khevin | 01/08/2026 | 4:32 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0832062—Teammate experience system issue while the call was active. He was kicked out of Citrix, but the call was still active in AVAYA outside his Citrix. Teammate continued to assist the customer, and then he relaunched his tools, stamped back to Ready. |
| Capurcos, Joan | 01/08/2026 | 6:07 AM | 6:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged out. I tried to pull up Citrix, but it’s not loading. I need to restart the PC and reopen all tools.| call got disconnected |
| Ballonado, Nilrose Joy | 01/09/2026 | 6:17 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Parreno, Mark Anthony | 01/08/2026 | 5:59 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze, Customer was still on the line. Teammate continued to assist them |
| Parreno, Mark Anthony | 01/08/2026 | 6:16 AM | 6:20 AM | Avaya Issue - Freeze | Teammate's PDA didn't immediately stamp to Ready, it kept on spinning. He has to relaunch PDA |
| Liganzon, John Loren | 01/08/2026 | 12:02 AM | 12:05 AM | Avaya Issue - Freeze | VPN Disconnected/Unreachable || contact disconnected |
| Nepomuceno, Shenie | 01/09/2026 | 5:58 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / Denali went error / had to relogin to VPN & Avaya |
| Pagsuguiron, Rachel | 01/09/2026 | 5:40 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call// call no disconnected inform cx and cx agreed for a callback set up again |
| Magbanua, Ailyn | 01/09/2026 | 6:00 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | : PDA error while on one on one |
| Esportuno, John Paul | 01/09/2026 | 7:42 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Hermosisima, Maria Finah | 01/07/2026 | 7:40 AM | 7:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | ssue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | denali error | pda error during lunch |
| Hermosisima, Maria Finah | 01/09/2026 | 7:28 AM | 7:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | denali error | pda error |
| Miranda, Kyle Heaven | 01/09/2026 | 7:49 AM | 7:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diestro, John Isaac | 01/09/2026 | 7:12 AM | 7:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix, pda and avaya. Avaya took tike to launch as well as with other tools. |
| Oloroso, Mark Bryan | 01/10/2026 | 7:52 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Tuyay, Shantal | 01/09/2026 | 7:37 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while handling call |
| Dalumpines, Athea Trisha | 01/07/2026 | 3:56 AM | 4:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was kicked out of Citrix while on lunch Ticket number: IMS0830854 |
| Marcelo, Johoney | 01/09/2026 | 4:41 AM | 5:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break/ avaya server unreachable- restart citrix |
| Ocana, Keth David | 01/09/2026 | 7:31 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Valencia, Nieza Joy | 01/09/2026 | 8:15 PM | 8:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error and got kicked out. |
| Calsena, April Dexter | 01/09/2026 | 5:59 AM | 6:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Almasol, Shaira Rose | 01/09/2026 | 7:45 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected whilewaiting for next call/ avaya server unreachable- restart citrix |
| Olisco, Francis John | 01/09/2026 | 4:06 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali Error and Citrix Froze and Disconnected. |
| Floro, Claire Jacynth | 01/09/2026 | 4:11 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio while on call/Citrix froze/ PDA error |
| Empeno, Alleah Camille | 01/09/2026 | 7:42 PM | 7:18 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out while on call |
| Deslate, Krezzel | 01/09/2026 | 4:16 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Barrera, Bonnie Andrew | 01/09/2026 | 3:01 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya disconnected, Hard reset, CPU shut down |
| Bandellon, Razel Ann | 01/09/2026 | 7:27 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch - need to pull up and set up tools again |
| Mayo, Emie Rose | 01/09/2026 | 3:21 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Mayo, Emie Rose | 01/09/2026 | 7:24 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch and got kicked out of Citrix. Unable set up PC immediately because the Yubikey is not yet available. |
| Aniero, Mark Anthony | 01/09/2026 | 7:31 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after on lunch | Citrix got disconnected | Hard Reset |
| Lingco, Rollene | 01/09/2026 | 8:00 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Aniero, Mark Anthony | 01/09/2026 | 8:03 AM | 8:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on ready | Citrix got disconnected | Hard Reset |
| Resurreccion, Rodel John | 01/09/2026 | 8:21 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | call disconnected | hard reset |
| Iguin, Harlyn Mae | 01/09/2026 | 8:20 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected call not disconnected |
| Floro, Claire Jacynth | 01/09/2026 | 8:07 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kicked out of Citrix while on call/ AVAYA took too long to load |
| Santos, Raquel | 01/09/2026 | 8:18 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnected | no audio and valid response from cx so initiated a ghost spiel | Hard Reset |
| Acejo, Aljune Mike | 01/09/2026 | 8:11 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze & citrix kick out while on call |
| Torre, Kin Bryan | 01/09/2026 | 8:24 AM | 8:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected call not disconnected |
| Osano, Jhenaline | 01/09/2026 | 8:17 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected call disconnected |
| Alvero, Eleandro | 01/07/2026 | 2:08 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. Affected account: *1581745755657410642 |
| Nedula, Cleo Mariz | 01/08/2026 | 8:13 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 01/07/2026 | 4:25 AM | 4:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN was disconnected. PDA and AVYA went into error. Ticket Number: IMS0830854 |
| Begona, Maricar | 01/08/2026 | 8:11 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caballero, Reto | 01/08/2026 | 8:06 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 01/07/2026 | 4:24 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's VPN was disconnected and kicked out from citrix. Affected account: *5319483196557237516 Ticket Number: IMS0830854 |
| Ocumas, Christine | 01/09/2026 | 1:37 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Nedula, Cleo Mariz | 01/09/2026 | 3:10 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arcano, Anjenette | 01/09/2026 | 8:27 PM | 8:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected |
| Valenzuela, Keziah Mae | 01/09/2026 | 8:33 PM | 8:41 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kickout while on call/PDA Error |
| Catalan, Jowelyn | 01/09/2026 | 8:47 PM | 8:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE/CALL NOT DISCONNECTED |
| Doroteo, Jargelyn | 01/09/2026 | 8:53 PM | 8:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Disconnected |
| Encina, Felix John | 01/07/2026 | 5:40 AM | 5:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's vpn was disconnected. Account number: *6087584064556513488 |
| Colesio, Edberg | 01/09/2026 | 8:15 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze cx is not disconnected |
| Magluyan, Grace Alondra Joy | 01/07/2026 | 5:43 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN disconnected, Avaya disconnected. Affected account: *1741898514820736999 |
| Prudente, Rhyme Roger | 01/09/2026 | 9:07 AM | 9:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Spark issue. Advised TM to restart PDa and avaya. |
| Graciadas, John Wilbert | 01/07/2026 | 5:45 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and disconnected including the VPN. AVAYA and VPN went into error. Affected account: *2085237546719571050 |
| Adodoli, Karl Howen | 01/07/2026 | 6:18 AM | 6:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN disconnected, Avaya disconnected, Citrix froze while on break PDA went into error. Ticket Number: IMS0830854 |
| Montalban, Lorebe | 01/07/2026 | 6:00 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN and AVYA was disconnected. PDA went into error while on break. Ticket Number: IMS0830854 |
| Arojado, Jay Ann | 01/09/2026 | 3:47 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 9-JAN-2026 Start Time | End Time: 03:47 AM - 4:10 AM Issue Type: Citrix froze \ Citrix disconnected | Call got disconnected due to system issue | account involved will be endorsed for call back | Multiple attempts of logging in to citrix since it's not allowing me to do so | restart everything then set up again Account Number: 1862301210917473902 Pod Number/Letter: 12 - D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/09/2026 | 4:16 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 9-JAN-2026 Start Time | End Time: 04:15 AM - 4:35 AM Issue Type: Citrix froze PDA error | ghost spiel after system issue Account Number: 1211515122484726371 | concern was resolved when system issue occur Pod Number/Letter: 4 - C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Parohinog, Reynan | 01/07/2026 | 5:50 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN was disconnected including AVAYA. The teammate needed to pull up tools. Affected account: *1409411665814461029 |
| Devera, Chris Bob Jasper | 01/07/2026 | 5:50 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Avaya took a bit of time to be pulled up. VPN was disconnected and the teammate also encountered audio issue. Affected account: *1188623887179282833 |
| Magallanes, Dylan Matthew | 01/09/2026 | 4:23 AM | 4:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/9/2026 Start Time End Time: 4:23:44 AM-4:33:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools Account Number: 1488893816603708806 Pod Number/Letter: 12-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Julian, Kristine Rose | 01/09/2026 | 8:08 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call/ service unreachable |
| Juarez, Andrei | 01/09/2026 | 8:09 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze then kicked me out. Was able to get back in without resetting up tools. |
| Tondo, Joshua | 01/09/2026 | 8:13 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Deslate, Krezzel | 01/09/2026 | 8:16 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Amparo, Ana Roces | 01/07/2026 | 7:15 AM | 7:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate's VPN was disconnected . Teammate's citrix was froze and disconnected also encountered audio issue. Affected account: *2048391861777254623 |
| Olisco, Francis John | 01/09/2026 | 8:02 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Need to set all tools again. |
| Magallanes, Dylan Matthew | 01/09/2026 | 4:44 AM | 4:57 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/9/2026 Start Time End Time: 4:44:32 AM-4:57:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): switched stations due to defective teleconnector Account Number: none Pod Number/Letter: 12-A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dela Cruz, Dongie | 01/09/2026 | 8:08 AM | 8:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected while on avail hard restart need to reset up. |
| Quinton, Quenne | 01/09/2026 | 8:26 AM | 8:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Samino, Anthony Josh | 01/09/2026 | 4:54 AM | 5:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 4:54 AM-5:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB citrix froze waitied for it to recover and it disconnected while on call, unable to recover my steup. need to resetup my tools once again. Account Number: 5458269420973478617 Pod Number/Letter: 5-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Alvero, Eleandro | 01/07/2026 | 6:05 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The teammate was kicked out from citrix and needed to re-pull up tools. Affected account: *1280415926630135776 |
| Arojado, Jay Ann | 01/09/2026 | 5:17 AM | 5:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 9-JAN-2026 Start Time | End Time: 05:17 AM - 5:18 AM Issue Type: Citrix PDA error | no audio from cx | ghost spiel after system issue Account Number: 2213469871259391780 Pod Number/Letter: 12 - D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Buala, Kristine Grace | 01/09/2026 | 4:00 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while CALL on and got kicked out of CitriX//AUDIO ISSUE |
| Tulale, Mae Con | 01/09/2026 | 6:31 AM | 6:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/09/2026 Start Time End Time: 6:31 - 6:50 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on lunch Account Number: N/A Pod Number/Letter: 12-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ore, Francis Riel | 01/09/2026 | 6:30 AM | 6:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 9-JAN-2026 Start Time | End Time: 06:30 AM - 6: 58 AM Issue Type: Citrix disconnected while on lunch | needs to restart PC as Avaya takes so long to pull up Account Number: WHILE ON LUNCH Pod Number/Letter: 4 - C Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Lingco, Rollene | 01/09/2026 | 4:00 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Tondo, Joshua | 01/09/2026 | 4:15 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Alayon, Alexander Paul | 01/09/2026 | 8:12 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out/ Had to reset/ Avaya took a while to pull up. |
| Palomo, John Paul | 01/09/2026 | 6:35 AM | 7:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/9/2026 Start Time End Time: 6:35 AM - 7:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 6/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Delos Santos, Hubert Clifford | 01/09/2026 | 12:52 PM | 12:58 PM | Avaya Issue - Freeze | PDA/Denali error |
| Quinton, Quenne | 01/09/2026 | 9:07 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on active call |
| Zolina, Ma Vhency Rose | 01/09/2026 | 6:47 AM | 7:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/9/2026 Start Time End Time: 06:47 AM-07:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch Account Number: N/A Pod Number/Letter: 4-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelo, Johoney | 01/09/2026 | 9:27 AM | 9:32 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call. |
| Tondo, Joshua | 01/09/2026 | 9:36 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on ready |
| Dela Cruz, Mary Joy | 01/09/2026 | 3:12 AM | 3:17 PM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected / pda denali error / avaya disco / |
| Acejo, Aljune Mike | 01/09/2026 | 9:51 AM | 9:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and kickout while on call. Pull up all tools. |
| Aniero, Mark Anthony | 01/09/2026 | 9:57 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on call | Call got disconnected |
| Espejo, Renalyn | 01/09/2026 | 3:11 AM | 3:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Stayed engaged on the call when the system froze and the PDA displayed an error; the customer did not disconnect. |
| Rance, Clem | 01/09/2026 | 10:05 AM | 10:10 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Beluso, Jhenice | 01/09/2026 | 11:30 PM | 11:42 PM | Avaya Issue - Freeze | Avaya Issue | Avaya Freeze |
| Floro, Claire Jacynth | 01/09/2026 | 9:35 AM | 9:47 AM | Citrix Froze - CONTACTS DISCONNECTED | no audio while on call/ AVAYA took too long to load/ PDA error |
| Tondo, Joshua | 01/09/2026 | 2:16 AM | 2:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Disconnected while on break |
| Denosta, Marrianne | 01/09/2026 | 6:50 AM | 7:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/9/2026 Start Time End Time: 06:50 AM-07:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected and denali error while on lunch Account Number: N/A Pod Number/Letter: 5-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Basas, Kirk Michael | 01/09/2026 | 3:36 AM | 3:43 AM | Citrix Froze - CONTACTS DISCONNECTED | "call got disconnected /Avaya freeze ,Denali error/ ghost spiel " |
| Floro, Claire Jacynth | 01/09/2026 | 1:32 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio while on call/Account not validated/ PDA error |
| Hermosisima, Zacharie James | 01/09/2026 | 7:02 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged out / avaya disconnected / call disco / restart citrix pulled up tools / |
| Olisco, Francis John | 01/09/2026 | 1:44 AM | 1:49 AM | Avaya Issue - Freeze | PDA/Denali Error |
| Hermosisima, Zacharie James | 01/09/2026 | 4:40 AM | 4:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froz| disconnected| restart all |
| Encina, Felix John | 01/08/2026 | 10:00 AM | 10:04 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate was disconnected from citrix and need to pull up tools agaiin. IMS0832051 |
| Dela Torre, Ivan Kyle | 01/09/2026 | 7:02 AM | 7:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged out / avaya disconnected / call disco / restart citrix pulled up tools / |
| Bandellon, Razel Ann | 01/09/2026 | 3:10 AM | 3:28 AM | Avaya Issue - Freeze | citrix froze/citrix disconnected |
| Acejo, Aljune Mike | 01/09/2026 | 4:00 AM | 4:13 AM | Avaya Issue - Freeze | citrix froze/PDA error |
| Montalban, Lorebe | 01/08/2026 | 10:00 AM | 10:06 AM | Citrix Issue - Sitewide Downtime | The teammate was Kicked out from citrix. Having hard time pulling up avaya. Ticket Number: IMS0832051 |
| Basas, Kirk Michael | 01/09/2026 | 7:19 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | error pda froze screen |
| Parohinog, Reynan | 01/08/2026 | 11:20 AM | 11:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and AVAYA was disconnected. The teammate needs to pull up tools again. Affected account:*1646496376418010282 |
| Encina, Felix John | 01/08/2026 | 1:17 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. No account number reported. |
| Olanga, Jolimae | 01/09/2026 | 5:51 AM | 7:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/9/2026 Start Time End Time: 5:51AM-7:10AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, got kicked out, and denali error while on lunch Account Number: N/A Pod Number/Letter: 4-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/09/2026 | 5:41 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 05:41 AM-06:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze / kicked out to citrix / reset citrix / repull up all the tools Account Number: 2173760316879686396 Pod Number/Letter: 4-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 01/09/2026 | 7:45 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/9/2026 Start Time End Time: 07:45 AM-07:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on break Account Number: N/A Pod Number/Letter: 12/B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/09/2026 | 7:52 AM | 8:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/9/2026 Start Time End Time: 07:52 AM-08:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error after break | restart pda and avaya then set up again Account Number: N/A Pod Number/Letter: 12 - D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olanga, Jolimae | 01/09/2026 | 7:34 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 7:34AM-8:04AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze, denali error and having trouble pulling up avaya while on break. Changed POD Account Number: N/A while on break Pod Number/Letter: 12/B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Vegafria, Manny Mark | 01/09/2026 | 8:17 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Palomo, John Paul | 01/09/2026 | 8:15 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 8:15 AM - 8:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 6046149108802732671 Pod Number/Letter: 6/F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/09/2026 | 8:13 AM | 8:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/9/2026 Start Time End Time: 08:13 AM-08:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Pda error while on break / reset denali and repull up avaya / can't pull up avaya Account Number: 2173760316879686396 Pod Number/Letter: 4-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/09/2026 | 8:38 AM | 8:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 8:38 AM - 8:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected PDA error Account Number: 6046149108802732671 Pod Number/Letter: 4/C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/09/2026 | 8:56 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 08:56 AM-09:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error| restart pda and avaya then set up again | contact endorsed for callback Account Number: 6095227645774403012 Pod Number/Letter: 12 - D Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/09/2026 | 8:52 AM | 9:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 08:52 AM-09:14 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error| restart pda and avaya then set up again | contact endorsed for callback Account Number: 1295075438625895193 Pod Number/Letter: 5-G Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/09/2026 | 9:53 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 09:53 AM-09:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out to citrix while on call / citrix froze up avaya Account Number: 2173760316879686396 Pod Number/Letter: 4-B Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Zolina, Ma Vhency Rose | 01/09/2026 | 9:48 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 09:48 AM-10:00AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error| while on call Account Number: 1673680719200844197 Pod Number/Letter: 4-F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/09/2026 | 9:48 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/9/2026 Start Time End Time: 09:48 AM-10:00AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error| while waiting for next call Account Number: N|A Pod Number/Letter: 4-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tulale, Mae Con | 01/09/2026 | 9:51 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/09/2026 Start Time End Time: 9:51 - 10:00 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, got disconnected, and set up again Account Number: 5574845574446402717 - endorse for CB Pod Number/Letter: 12-C Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Alkonga, Abigail | 01/08/2026 | 2:08 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Need to pull up tools | Citrix restarted| took a while to pull up Avaya : noted on the account and set for callback |
| Brinosa, Ma Lourdes | 01/09/2026 | 12:39 AM | 12:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid. |
| Espineda, Janine Nicole | 01/09/2026 | 10:39 PM | 10:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix Froze while on call | kicked out from citrix and hard resetting citrix | need to restart AVAYA, VPN and Denali | need to set up tools again |
| Upod, Nina Marie | 01/09/2026 | 10:37 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Need to restart citrix, avaya, pda, and repull-up tools |
| Aguilar, Reyla Jean | 01/09/2026 | 11:37 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on pending break | Have to restart citrix and re-pull up tools |
| Baldisimo, Krishna Joy | 01/09/2026 | 11:37 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze while on call, kickout from citrix, no audio, restart citrix multiple times, set up again, and stamp break |
| Ofalla, Louis Kenneth | 01/09/2026 | 12:50 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze | PDA error |
| Bantigue, Jonna Mae | 01/09/2026 | 12:54 PM | 12:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and and disconnected while on call |
| Buhayo, Neil | 01/09/2026 | 7:59 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and and disconnected while on call |
| Arbis, Klarenz | 01/09/2026 | 1:04 PM | 1:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and disconnected while on break |
| Obalo, Allen Carl | 01/09/2026 | 1:04 PM | 1:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze || PDA error Issue: Citrix Freeze and and disconnected while on break |
| Birog, Sam Ryan Louise | 01/09/2026 | 1:08 PM | 1:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze and disconnected while on break |
| Buhayo, Neil | 01/09/2026 | 1:31 PM | 1:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze Issue: Citrix Freeze PDA error and Citrix logged out while on ready. Tools lost on restart. |
| Birog, Sam Ryan Louise | 01/10/2026 | 4:51 PM | 4:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 5 Sys Down Explanation: PDA issue Issue: PDA issue |
| Obalo, Allen Carl | 01/10/2026 | 5:15 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 5 Sys Down Explanatio: Monitor issue, the cord connected to monitor from the IGEL got disconnected during call and the Citrix shrank to only 1 monitor. Needed to reconnected/tighten the cord and restart citrix to fix Issue: Citrix Issue | Monitor issue |
| Ciudadano, Michaela | 01/10/2026 | 5:51 PM | 6:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/10/2026 | 6:08 PM | 6:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/09/2026 | 12:03 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No audio while customer still on the line | Citrix freeze | Citrix kickout and disconnected multiple times | Took awhile to pull up AVAYA, and PDA | Took down notes on account that was pull-up | Got to set-up tools again |
| Escalada, Jacene Joy | 01/09/2026 | 10:00 PM | 10:55 PM | Citrix Latency - Change Citrix Server | Unable to pull up PDA initially. It was in installing state. Tried to change stations and use different Citrix. The same issue. It took a while before I was able to set up my tools. |
| Altamia, Margie Ann | 01/10/2026 | 5:35 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call kick out to citrix, avaya disconnected, need to re pull up tools |
| Dapilaga, Thea Faith | 01/10/2026 | 4:38 PM | 4:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat | kicked out but restored tools in citrix | PDA error |
| Arandez, Christian Van | 01/10/2026 | 6:37 PM | 6:41 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NO audio for almost 2 consecutive calls one should be a commendation and after another call with no audio | Ghost spiel initiated |
| Andrade, Yvonie | 01/10/2026 | 6:52 PM | 7:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Was on call when the Citrix froze and was disconnected to Avaya. had re login back and stamp to ready. |
| Navarra, Danelyn | 01/10/2026 | 7:01 PM | 7:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid/ Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Biclar, Andreia Sacci | 01/10/2026 | 6:45 PM | 6:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Adame, Willie Mer | 01/10/2026 | 7:36 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Ponsaran, Girlie | 01/10/2026 | 6:55 PM | 7:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/10/2026 | 7:57 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/10/2026 | 8:10 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dasig, Symon John | 01/10/2026 | 8:11 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ponsaran, Andrea Kaye | 01/10/2026 | 4:00 PM | 4:27 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | 5 Sys Down Explanation: PDA issue Issue: PDA issue |
| Obalo, Allen Carl | 01/10/2026 | 7:48 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: AVAYA DC / ctrix froze Issue: Citrix Freeze and disconnected. Can't log in back / PDA error |
| Arbis, Klarenz | 01/10/2026 | 7:51 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA dc Issue: Citrix Freeze and pda disconnected |
| Guevara, Prince Carl | 01/10/2026 | 7:52 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: AVAYA DC / Citrix froze Issue: Citrix Freeze and disconnected. Can't log in back / PDA error |
| Poticar, Mark Harold | 01/10/2026 | 7:57 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA dc Issue: Citrix Freeze and pda disconnected |
| Ofalla, Louis Kenneth | 01/10/2026 | 7:54 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: AVAYA DC / Citrix froze Issue: Citrix Freeze and disconnected. Can't log in back / PDA error |
| Abag, Jay | 01/10/2026 | 8:33 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alkonga, Abigail | 01/10/2026 | 6:34 PM | 6:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback |
| Conlu, Ma Josefa | 01/10/2026 | 8:40 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gamuzaran, Jhodeth-Ann | 01/10/2026 | 6:42 PM | 6:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. need to change PC due to latency |
| Quicoy, Febelyn | 01/10/2026 | 8:17 PM | 8:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Barrera, Kate Angeline | 01/10/2026 | 6:33 PM | 6:54 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze | Have to change station due to avaya issues | Restart and repull up tools |
| Gallofin, Rach Mary | 01/10/2026 | 7:12 PM | 7:27 PM | No Audio - PDA/ other tools still functional | Teleconnector not working |
| Caldea, Anne Emirald | 01/10/2026 | 7:38 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix froze and unable to hear cx for more than 2 minutes. Offered a call back for CX. The PDA errorer afterwards when the citrix unfrozed. |
| Benitez, Dan Bryan | 01/10/2026 | 7:41 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | PDA error | AVAYA Issue need to restart AVAYA. |
| Adonay, Lorena | 01/10/2026 | 7:30 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/need to hard reset computer and restart all tools |
| Ang, Princess | 01/10/2026 | 8:25 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA error while on ready |call disconnected |
| Cortez, Janielow | 01/10/2026 | 9:05 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gregorio, Jester | 01/10/2026 | 8:02 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Avaya took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Dapilaga, Thea Faith | 01/10/2026 | 8:42 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat | kicked out but restored tools in citrix | PDA error | need to reply and stamp logout |
| Diocena, Karl Vincent | 01/10/2026 | 8:43 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: While on call, citrix disconneccted | call still active | assisted the cx while trying to pull up citrix again | after being able to pull up citrix once and assisted cx | citrix disconnected again | tried to re pull up and still the same asked WF for assistance and was advised to restart everything and got resolved |
| Cabuslay, Ma Richelle | 01/10/2026 | 7:49 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze then Citrix disconnected. Needed to restart my Citrix and my tools again |
| Barrera, Kate Angeline | 01/09/2026 | 11:47 PM | 11:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Victoriano, Roilen Brian | 01/07/2026 | 6:55 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected | Citrix cloud reset| Systemdown after lunch | Restart PDA |
| Arandez, Christian Van | 01/10/2026 | 7:45 PM | 7:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | DETAILED EXPLANATION:While on break PDA error |
| Alovera, Rosalie | 01/10/2026 | 8:29 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Jalocon, Marites | 01/10/2026 | 8:42 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Was on chat when the citrix froze and denali error. Need to finish the chat and restart denali |
| Dimo, Charisse | 01/10/2026 | 8:50 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Cahilig, Raven Roe | 01/10/2026 | 8:47 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Diocena, Karl Vincent | 01/10/2026 | 7:21 PM | 7:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Hiasa, Angel | 01/10/2026 | 7:40 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA dc Issue: Citrix Freeze and pda disconnected |
| Birog, Sam Ryan Louise | 01/10/2026 | 9:29 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze & PDA dc Issue: Citrix Freeze while on lunch |
| Dapilaga, Thea Faith | 01/09/2026 | 11:46 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the teammate until he/she goes on ready |
| Benitez, Dan Bryan | 01/09/2026 | 11:53 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Gamuzaran, Jhodeth-Ann | 01/09/2026 | 11:50 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Alkonga, Abigail | 01/09/2026 | 12:01 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Durana, Alysa Charamae | 01/10/2026 | 4:04 PM | 4:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Gamuzaran, Jhodeth-Ann | 01/10/2026 | 7:56 PM | 7:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Dicon, Reymelyn Grace | 01/10/2026 | 9:53 PM | 10:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Durana, Alysa Charamae | 01/10/2026 | 8:06 PM | 8:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Alkonga, Abigail | 01/10/2026 | 10:15 PM | 10:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Altamia, Margie Ann | 01/10/2026 | 9:37 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call kick out to citrix, avaya disconnected, need to re pull up tools |
| Azarraga V, Joselito | 01/10/2026 | 10:55 PM | 11:13 PM | Citrix Latency - Change Citrix Server | Browsers Automatically closed, Tools would not load and Denali auto closed (All during on call) || Disconnected VPM while trying to pull up PDA and Tools, would still not load. Restarting Citrix / Avaya would not pull up. |
| Cortes, Jd Grace | 01/09/2026 | 1:06 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Deocampo, Joemar | 01/10/2026 | 10:38 PM | 10:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Cortes, Jd Grace | 01/08/2026 | 1:06 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Cortes, Jd Grace | 01/09/2026 | 1:06 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Ciudad, John Lawrence | 01/09/2026 | 1:38 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Randoy, Jenebeth | 01/10/2026 | 11:32 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Lubrin, Mary Gwyneth | 01/10/2026 | 11:30 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disconnected. Ghost spiel delivered |
| Llegue, Bench Rhamsey | 01/10/2026 | 6:03 PM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Bacatano, May | 01/09/2026 | 6:55 AM | 6:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | no audio//other tools are functioning while on chat |
| Dy, Aaron Matthew | 01/10/2026 | 10:08 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | while locked pc attempt to type password frozen screen |
| Didulo, Liezel | 01/07/2026 | 5:44 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. No audio. Kicked out from Citrix. Restarted tools. Reported to: Coach Bryan |
| Dy, Aaron Matthew | 01/10/2026 | 1:14 AM | 1:15 AM | No Audio - PDA/ other tools still functional | SYSDOWN cannot dial or call CX |
| Prudente, Rhyme Roger | 01/07/2026 | 5:52 AM | 6:01 AM | Citrix Latency - Change Citrix Server | citrix disconnected while on ready// Need to pull up all tools |
| Ciudad, John Lawrence | 01/10/2026 | 5:06 PM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Briones, Lorrie Miles | 01/10/2026 | 7:38 PM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Bacas, Maxine Rose | 01/10/2026 | 7:47 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Practisala, Pearly Ann | 01/10/2026 | 7:41 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Demandaco, Cristy | 01/07/2026 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call// call on hold for consult// when i got back I'm on system down already |
| Llegue, Bench Rhamsey | 01/10/2026 | 7:58 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Selorio, Kathleen Joyce | 01/10/2026 | 11:34 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to check avaya setting and advised tm to change Citrix. Advised tm to stamp on ready right away. |
| Randoy, Jenebeth | 01/10/2026 | 12:01 AM | 12:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix goes white and kicked me out of it | call disconnected |
| Cezar, Princess Jean | 01/07/2026 | 5:45 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call|| no audio|| restart everything| re-pull up all tools |
| Ciudad, John Lawrence | 01/10/2026 | 9:45 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Dela Sada, Michaela | 01/07/2026 | 6:14 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call / call disconnected Reported to: Coach Mellisa |
| Pinaroyo, Rica Mae | 01/07/2026 | 6:15 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze and got disconnected| unable to log in to citrix need to restart everything | contact not disconnected | |
| Binag, Roxan Joy | 01/07/2026 | 7:50 AM | 7:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Had to reset citrix to be able to sign in and pull up all my tools again. |
| Navarra, Danelyn | 01/10/2026 | 11:05 PM | 11:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on chat. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Tarucan, Joede-an | 01/07/2026 | 7:33 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on LUNCH Reported to: Coach Bryan |
| Didulo, Liezel | 01/07/2026 | 7:45 AM | 7:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA kept circling when I tried to stamp on Ready after lunch. Restarted tools. Reported to: Coach Bryan |
| Patron, Precious Kaye | 01/10/2026 | 9:45 PM | 9:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Arandez, Christian Van | 01/10/2026 | 11:45 PM | 11:54 PM | Avaya Issue - Freeze | DETAILED EXPLANATION: Citrix freeze while on ready and kicked out need to restart and pull up tools to access denali and go on ready |
| Chu, Kenny Lloyd | 01/07/2026 | 7:56 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call Reported to: Coach Bryan |
| Artates, Micha Ella | 01/10/2026 | 7:45 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: whyne |
| Ombega, Joey | 01/07/2026 | 7:56 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix while on lunch |
| Briones, Lorrie Miles | 01/10/2026 | 11:40 PM | 12:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Aravejo, Shelomith | 01/07/2026 | 8:00 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call. Customer was still on the line, put a hold on the cx to transfer on the ppdc but need to restart Citrix. Restarted tools. |
| Bueno, Patricia Nicole | 01/07/2026 | 8:10 AM | 8:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Got kicked out of citrix. Had to restart citrix and pull up tools again |
| Artates, Micha Ella | 01/10/2026 | 8:48 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: whyne |
| Fajardo, Jayshell | 01/07/2026 | 8:13 AM | 8:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error while on call |
| Artates, Micha Ella | 01/10/2026 | 11:48 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: whyne |
| Demandaco, Cristy | 01/07/2026 | 9:43 AM | 9:50 AM | No Audio - PDA/ other tools still functional | while on call//// when i got back I'm on system down already // no audio |
| Barrios, Michael | 01/10/2026 | 11:26 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Coach Whyne |
| Bacas, Maxine Rose | 01/10/2026 | 11:58 PM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH WHYNE |
| Didulo, Liezel | 01/07/2026 | 9:46 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Didulo, Liezel | 01/07/2026 | 9:46 AM | 9:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Ready. Kicked out from Citrix. Restarted tools. Took some time to pull PDA as it was not pulling up. |
| Practisala, Pearly Ann | 01/10/2026 | 11:40 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Prudente, Rhyme Roger | 01/07/2026 | 9:49 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to : Coach Bryan |
| Llegue, Bench Rhamsey | 01/10/2026 | 12:04 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Legaspi, Amiel Dave | 01/10/2026 | 8:43 PM | 9:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Llegue, Bench Rhamsey | 01/10/2026 | 12:16 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Cezar, Princess Jean | 01/07/2026 | 9:46 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Cuare, Rey John | 01/10/2026 | 8:35 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Lopez, Jean | 01/10/2026 | 8:36 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie/ WF Mollie |
| Cailin, Sharmaine Joy | 01/10/2026 | 12:05 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error - call got disconnected |
| Dasig, Symon John | 01/10/2026 | 12:26 AM | 12:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Dasig, Symon John | 01/10/2026 | 12:26 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Baldonado, Regene | 01/10/2026 | 12:16 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Florentino, Randy | 01/10/2026 | 12:01 AM | 12:21 AM | Citrix Latency - Change Citrix Server | Assist tm to reboot PC as tools not functioning and advised tm to change Citrix since it took a while to log in. |
| Didulo, Liezel | 01/08/2026 | 12:36 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Dadivas, Nica Rose | 01/10/2026 | 12:01 AM | 12:05 AM | No Audio - PDA/ other tools still functional | Froze and my PDA went error while waiting for the next call. I stump on unscheduled due to some urgent situation. |
| Delegencia, Karl Kevin | 01/10/2026 | 12:48 AM | 12:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | call got disconnected |
| Pinaroyo, Rica Mae | 01/08/2026 | 12:32 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Tarucan, Joede-an | 01/08/2026 | 2:19 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Alovera, Rosalie | 01/10/2026 | 12:34 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Cahilig, Raven Roe | 01/10/2026 | 12:48 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze and disconnected while on avail, VPN disconnected but waited to reconnect and dialed. PDA went on error so had to dial again to stamp on ready |
| Jalocon, Marites | 01/10/2026 | 12:44 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze & disconnected while on chat. Pulled up Citrix, restarted VPN, repull up tools. |
| Dimo, Charisse | 01/10/2026 | 12:50 AM | 1:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid/ Citrix froze & disconnected while waiting call. Pulled up Citrix, restarted VPN, repull up tools. |
| Diocena, Karl Vincent | 01/10/2026 | 1:01 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ While on call, the Citrix froze and VPN disconnected | call got dc | had to restart VPN and relog in in on Avaya and Denali |
| Rubio, Mary Ann | 01/10/2026 | 12:43 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze & disconnected while on chat. Pulled up Citrix, restarted VPN, repull up tools. |
| Aravejo, Shelomith | 01/08/2026 | 2:29 AM | 2:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Aravejo, Shelomith | 01/10/2026 | 12:51 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check station setting. assisted TM to restart citrix, set avaya settings since no audio and restarted PDA. |
| Abela, Rasil | 01/10/2026 | 11:50 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/10/2026 | 12:33 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/10/2026 | 12:26 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Adame, Willie Mer | 01/10/2026 | 12:25 AM | 12:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose Lequip |
| Begaso, Jestine Marie | 01/10/2026 | 12:37 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose Lequip |
| Franco, Doreen | 01/10/2026 | 9:49 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Demandaco, Cristy | 01/08/2026 | 2:55 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to : WF yan |
| Ponsaran, Girlie | 01/10/2026 | 11:00 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abong, Lester John | 01/08/2026 | 3:15 AM | 3:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported to : Coach Nhel |
| Dela Cruz, Juhanah | 01/10/2026 | 11:50 PM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Biclar, Andreia Sacci | 01/10/2026 | 12:25 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Zulieta, Vanessa | 01/10/2026 | 12:36 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cuare, Rey John | 01/10/2026 | 12:37 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/10/2026 | 12:41 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Binag, Roxan Joy | 01/08/2026 | 3:12 AM | 3:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Acervo, Erika | 01/10/2026 | 1:17 AM | 12:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Mendoza, Julie Ann | 01/10/2026 | 1:09 AM | 1:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Relaunched Denali because the account on Spark is not automatically pulling up |
| Cartujano, Ace Joseph | 01/10/2026 | 11:55 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Bajande, Jemima | 01/08/2026 | 3:13 AM | 3:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Tarucan, Joede-an | 01/08/2026 | 3:19 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Chu, Kenny Lloyd | 01/08/2026 | 3:31 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Pinaroyo, Rica Mae | 01/08/2026 | 4:33 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: TL kius |
| Bueno, Patricia Nicole | 01/08/2026 | 3:23 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Mentor Fren |
| Dapilaga, Thea Faith | 01/09/2026 | 12:43 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat | kicked out but restored tools in citrix | PDA error | need to reply and stamp logout |
| Durana, Alysa Charamae | 01/10/2026 | 12:11 AM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | kickout of Citrix while on break, have to restart and set up again, and severe latency while setting up |
| Tan, Mikaella Tatiana | 01/10/2026 | 1:34 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | no audio//other tools functioning |
| Lopez, Jean | 01/10/2026 | 12:36 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Arao, Joy | 01/10/2026 | 1:34 AM | 1:40 AM | Avaya Issue - Freeze | Citrix Froze and my PDA went error |
| Cezar, Princess Jean | 01/08/2026 | 3:12 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Didulo, Liezel | 01/08/2026 | 4:38 AM | 4:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Rena |
| Aravejo, Shelomith | 01/08/2026 | 6:32 AM | 6:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: Mentor Fren | WF May Ann |
| Flores, Angelica | 01/10/2026 | 1:46 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze & disconnected while on chat. Pulled up Citrix, restarted VPN, login to set up tools again |
| Demandaco, Cristy | 01/08/2026 | 6:56 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to : coach Bryan |
| Ofialda, Jamael | 01/10/2026 | 2:02 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | while on lunch Citrix / Avaya / VPN DC |
| Bajande, Jemima | 01/08/2026 | 7:14 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Prudente, Rhyme Roger | 01/08/2026 | 7:19 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to : Coach Bryan |
| Ombega, Joey | 01/08/2026 | 7:22 AM | 7:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Binag, Roxan Joy | 01/08/2026 | 7:14 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Altamia, Margie Ann | 01/10/2026 | 1:43 PM | 1:50 AM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Dela Sada, Michaela | 01/08/2026 | 7:15 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Bueno, Patricia Nicole | 01/08/2026 | 7:25 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Habulan, Nicole | 01/09/2026 | 1:37 AM | 1:43 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Paulo, Pauline | 01/10/2026 | 12:57 AM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | approver coach: coach ray |
| Alejandro, Crisnavel | 01/09/2026 | 12:49 AM | 12:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Gan, Mikael Van | 01/09/2026 | 11:55 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach arlene |
| Tarucan, Joede-an | 01/08/2026 | 7:30 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Peremne, Tanya Kyle | 01/09/2026 | 12:01 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to?:Mentor Danhelyn Assisted By: Coach Ray |
| Yap, Alleiah Kaye | 01/09/2026 | 12:10 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/10/2026 | 12:02 AM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/10/2026 | 2:05 AM | 2:20 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray/arlene |
| Selorio, Kathleen Joyce | 01/10/2026 | 1:59 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix went frozen, 1:59 Citrix went frozen and logged out with a prompt "Citrix portal unreachable Error" and it had a "Quit" button but cannot be interacted with so best option was to do a hard reboot of the station to restart. |
| Celoso, Ma Christina | 01/10/2026 | 1:11 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/10/2026 | 1:17 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Martus, Feleah Mae | 01/10/2026 | 11:46 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach arlene |
| Abag, Jay | 01/10/2026 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/10/2026 | 2:07 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/10/2026 | 2:12 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Martinez, Jayza Mae | 01/10/2026 | 2:26 AM | 2:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected - call disconnected - restarted citrix |
| Virgo, Jeniebabes | 01/10/2026 | 1:46 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Demandaco, Cristy | 01/10/2026 | 1:48 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on call citrix automatically disconnected // call not disconnected still assisting cx to transfer money to bank and link bank call ended 2: 11 AM. no PDA while assisting CX will pull up PDA Reported to : Coach Bryan WF Rhayne and assisted by WF Angel |
| Aguilar, Lovely | 01/10/2026 | 1:49 AM | 1:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Chu, Kenny Lloyd | 01/10/2026 | 2:10 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call Reported to: WF Rhayne | Coach Bryan |
| Didulo, Liezel | 01/10/2026 | 12:05 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Kicked out from Citrix but continued the call. Received another call. All tools disappeared. Had to restart Citrix and other tools. |
| Binag, Roxan Joy | 01/10/2026 | 1:58 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call. Call got disconnected. Had to reset citrix and pull up tools again. |
| Villanueva, Gerlyn | 01/10/2026 | 1:46 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to change Citrix( DUB to Azure) and stamp on ready right away as soon as Citrix is fix. |
| Deocampo, Joemar | 01/10/2026 | 2:05 AM | 2:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM to restart pda. |
| Bajande, Jemima | 01/10/2026 | 1:47 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | citrix disconnected "QUIT" while call is ongoing on Avaya. Had to pull up tools again |
| Demandaco, Cristy | 01/10/2026 | 1:15 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on call citrix froze disconnected Call not disconnect still able to assist cx end call 1:26 am then restart avaya |
| Dela Sada, Michaela | 01/10/2026 | 1:16 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, pda error | call disconnected Reported to: Coach Bryan |
| Demandaco, Cristy | 01/10/2026 | 1:15 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while restarting PDA. Advised tm to restart avaya, citrix and pda. |
| Pinaroyo, Rica Mae | 01/10/2026 | 12:14 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze | no audio | contact got disconnected Reported to: Coach Nhel |
| Chu, Kenny Lloyd | 01/08/2026 | 7:35 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Valerio, Mark David | 01/10/2026 | 2:06 AM | 2:49 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix( LVS, Azure and DUB) and stamp on ready right away as soon as Citrix is fix. |
| Tarucan, Joede-an | 01/10/2026 | 12:23 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on Call Reported to: Coach Melissa |
| Fajardo, Jayshell | 01/08/2026 | 12:40 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Ang, Princess | 01/10/2026 | 10:41 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Fajardo, Jayshell | 01/08/2026 | 3:10 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Fajardo, Jayshell | 01/10/2026 | 4:03 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | waited for avaya to reopen Reported to: Coach Melissa |
| Aguilar, Reyla Jean | 01/10/2026 | 10:40 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Pinaroyo, Rica Mae | 01/08/2026 | 8:35 AM | 8:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: TL John |
| Macadez, Mark Venz | 01/10/2026 | 1:36 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Ombega, Joey | 01/10/2026 | 9:17 AM | 9:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error while on call Reported to: Coach Bryan |
| Gregorio, Jester | 01/10/2026 | 12:05 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Avaya took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Didulo, Liezel | 01/08/2026 | 8:39 AM | 8:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Fajardo, Jayshell | 01/08/2026 | 7:33 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Bueno, Patricia Nicole | 01/09/2026 | 12:45 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arconada, Eva | 01/10/2026 | 1:23 AM | 1:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart PDa and avaya. |
| Arroyo, Jevine France | 01/10/2026 | 1:24 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to restart pda and avaya. |
| Bocala, John Loyd | 01/10/2026 | 1:24 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish chat before restarting PDA and avaya. |
| Teodosio, Angelica | 01/10/2026 | 1:37 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to respond to chat contacts first then restart PDA and avaya. |
| Basas, Gerlyn | 01/10/2026 | 1:35 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, while pulling up tools restart and wait for avaya to load. Tm were able to stamp ready before 15 minutes. |
| Azarraga V, Joselito | 01/10/2026 | 1:35 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix and tools affected by downtime. Pull up avaya and restart PDA. |
| Cailin, Sharmaine Joy | 01/10/2026 | 3:16 AM | 3:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and automatically disconnected while I'm on the middle of the call - call got disconnected due to no valid response |
| Casimero, Ma Jonaville | 01/10/2026 | 1:42 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised Tm to restart citrix. restart Avaya and PDa,. |
| Aluad, Rose Ann | 01/10/2026 | 3:17 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call |
| Duabe, Danica Faye | 01/10/2026 | 1:36 AM | 1:49 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and stamp on ready right away. |
| Candido, Rhea Mae | 01/10/2026 | 1:40 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to finish chat and restart PDA and stamp on ready right away. |
| Jamelarin, Uziel Ann | 01/10/2026 | 1:48 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA and Citrix. Advised tm to stamp on ready right away. |
| Esparagoza, Shiela Mae | 01/10/2026 | 1:44 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and PDA. Advised tm stamp on ready right away. |
| Bocala, Leocel | 01/10/2026 | 2:07 AM | 2:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to check Task manager and restart PDA. Advised tm to stamp on ready right away./ |
| Candido, Rhea Mae | 01/10/2026 | 2:06 AM | 2:16 AM | Citrix Latency - Change Citrix Server | Assist tm to re-lauch PDA and stamp on ready right away. |
| Vista, Bernie | 01/10/2026 | 1:38 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away |
| Discutido, Karen Grace | 01/10/2026 | 1:40 AM | 1:49 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and advised tm to stamp on ready right away. |
| Candido, Rhea Mae | 01/10/2026 | 3:36 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to finish chat and restart PDA. Advised tm to stamp on ready. |
| Florentino, Randy | 01/10/2026 | 4:21 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA went error while on break. |
| Casimero, Ma Jonaville | 01/10/2026 | 1:55 AM | 2:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm restart Citrix and relaunched PDA and stamp on ready. |
| Delegencia, Karl Kevin | 01/10/2026 | 4:04 AM | 4:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix got disconnected |
| Magbanua, Ailyn | 01/09/2026 | 9:55 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze while on call, call disconnected. |
| Arao, Joy | 01/10/2026 | 1:34 AM | 1:40 AM | Avaya Issue - Freeze | Citrix Froze and my PDA went error |
| Pagsuguiron, Rachel | 01/10/2026 | 10:06 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze no calls |
| Reodava, Eric | 01/10/2026 | 1:33 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Issue and Citrix Froze. Need to restart Avaya and VPN is disconnected. PDA error |
| Alayon, Alexander Paul | 01/10/2026 | 1:40 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kick out/ had to reset |
| Nepomuceno, Shenie | 01/10/2026 | 2:06 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error after lunch had to relogin to Avaya |
| Almasol, Shaira Rose | 01/10/2026 | 1:58 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on lunch/ avaya server unreachable- restart citrix |
| Delegencia, Karl Kevin | 01/10/2026 | 4:35 AM | 4:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | call got disconnected |
| Alayon, Franz Wilson | 01/10/2026 | 1:41 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on outbound |
| Espedillon, Edelmar | 01/10/2026 | 1:43 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on chat |
| Colesio, Edberg | 01/10/2026 | 1:45 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected |
| Pagsuguiron, Rachel | 01/10/2026 | 2:07 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call/call disconnected |
| Colesio, Edberg | 01/10/2026 | 1:45 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected |
| Sonio, Jomark Vincent | 01/10/2026 | 2:05 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | DENALI/PDA ERROR after LUNCH |
| Ambrosio, Mica | 01/10/2026 | 1:41 AM | 2:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | screen froze and vpn disconnected |
| Bacatano, May | 01/10/2026 | 1:50 AM | 2:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on chat |
| Magbanua, Ailyn | 01/10/2026 | 2:59 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze call disconnected. |
| Tan, Mikaella Tatiana | 01/10/2026 | 1:57 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while handling cx concern, avaya took time to load |
| Torre, Kin Bryan | 01/10/2026 | 3:28 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call call disconnected. |
| Bolante, Pholla Jeve | 01/10/2026 | 2:11 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACTS NOT DISCONNECTED |
| Resurreccion, Rodel John | 01/10/2026 | 4:10 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze. citrix frooze | call disconnected |
| Espedillon, Edelmar | 01/10/2026 | 2:15 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat |
| Busquit, Crislen | 01/10/2026 | 1:40 AM | 2:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze - pda error/ i have to logout and go ready again while on chat |
| Borda, Lourgene | 01/10/2026 | 1:28 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and kicked out while on call call disconnected |
| Calsena, April Dexter | 01/10/2026 | 1:46 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix logged out, and PDA error while on lunch |
| Galleno, Mark | 01/10/2026 | 12:39 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected. |
| Manican, Joanna Len | 01/10/2026 | 1:34 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call was not disconnected, no audio, delivered ghost spiel, restarted pn, avaya, pda nad all tools |
| Celino, Chriselle | 01/10/2026 | 1:33 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call. 1;38 AM Citrix unfroze, no Audio and PDA went error after. Restart tools. |
| Deocampo, Joemar | 01/10/2026 | 2:05 AM | 2:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is not working turn to white |
| Rabino, Ramina | 01/10/2026 | 2:29 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA frozen , Citrix auto logoff , repulled up all tools |
| Lucahin, Angelie | 01/10/2026 | 3:23 AM | 3:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call \\ Kicked out from Citrix, call got disconnected \\ All tools disappeared \\ Pulled out new tools |
| Lubrin, Mary Gwyneth | 01/10/2026 | 3:30 AM | 3:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Ghost spiel delivered. Restarted tools |
| Tupaz, Christian Jay | 01/10/2026 | 3:25 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze /Kicked out from Citrix,/ |
| Abrise, Fatima | 01/10/2026 | 1:49 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected, Repull up tools |
| Manican, Joanna Len | 01/10/2026 | 12:41 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Break is running while on call/Pending break |
| Manican, Joanna Len | 01/10/2026 | 5:31 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call got disconnected, restarted VPN, AVAYA, and PDA |
| Galleno, Mark | 01/10/2026 | 5:35 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from citrix |
| Celino, Chriselle | 01/10/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call however there's no acct pulled out. PDA went error. Restart tools |
| Dadivas, Nica Rose | 01/10/2026 | 4:01 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze when I was about to stamp on ready at 4: 01 and then I was kicked out on Citrix. |
| Alcones, Paula Jane | 01/10/2026 | 5:35 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, kicked out | no response heard from the CX and call got disconnected |
| Victoriano, Roilen Brian | 01/10/2026 | 5:39 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected | Citrix cloud reset| Call disconnected | Restart PDA |
| Custodio, Dephra Nicole | 01/10/2026 | 5:37 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during call. The call, avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Martinez, Jayza Mae | 01/10/2026 | 5:45 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected - call disconnected - restarted citrix |
| Arellano, Rose Anne | 01/10/2026 | 5:38 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kickout | Call got disconnected | PDA and Avaya reset |
| Ricardo, Danicah | 01/10/2026 | 11:30 PM | 11:33 PM | Citrix Latency - Change Citrix Server | Assist tm to disconnect the citrix and check display. advised tm to restart Citrix and stamp on ready right away. |
| Balasa, Lhea Joy | 01/10/2026 | 1:45 AM | 2:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM by requesting PDA rebuild. Took time for PDA reset. Tm was able to go on ready before 2:30 AM. |
| Tarucan, Joede-an | 01/10/2026 | 4:18 AM | 4:23 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. |
| Bocala, John Loyd | 01/10/2026 | 5:24 AM | 5:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Discutido, Karen Grace | 01/10/2026 | 5:31 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Bandellon, Razel Ann | 01/10/2026 | 3:47 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to change and restart Citrix. Advised tm to stamp on ready right away. |
| Pinaroyo, Rica Mae | 01/10/2026 | 4:15 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and launched PDA and stamp on ready right away. |
| Duabe, Danica Faye | 01/10/2026 | 5:35 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Advisd MT to restart PDA, avaya and VPN. |
| Aravejo, Shelomith | 01/10/2026 | 4:23 AM | 4:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Arellano, Rose Anne | 01/10/2026 | 5:38 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Teodosio, Angelica | 01/10/2026 | 5:33 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix, PDa, avaya and other tools affected by downtime. |
| Victoriano, Roilen Brian | 01/10/2026 | 5:39 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Laurenio, Daniela | 01/10/2026 | 4:13 AM | 4:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while I'm on the middle of the break . |
| Tablo, Roxann | 01/10/2026 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected PDA went error. Restart tools. |
| Randoy, Jenebeth | 01/10/2026 | 4:34 AM | 4:42 AM | Citrix Latency - Change Citrix Server | PDA keeps on loading while stamping on ready | Restarted tools |
| Azarraga V, Joselito | 01/10/2026 | 5:34 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix and check if cx is still on the line. Restarted PDA, avaya and VPN. |
| Frio, Denziel Marie | 01/10/2026 | 5:33 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to check task manager and avaya settings. Advise tm to stamp on ready right away. |
| Arconada, Eva | 01/10/2026 | 5:24 AM | 5:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to help cx on chat and advised tm to restart PDA and stamp on ready right away. |
| Virgo, Jeniebabes | 01/10/2026 | 5:47 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. |
| Arroyo, Jevine France | 01/10/2026 | 5:24 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist to restart citrix and stamp on ready right away. |
| Zurbano, Ma Evonne | 01/10/2026 | 2:31 AM | 2:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - PDA error while on call |
| Casimero, Ma Jonaville | 01/10/2026 | 5:39 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while pda on error. Restart PDA and Avaya once call is done. |
| Aman, Justine Carl | 01/10/2026 | 5:36 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Arroyo, Jevine France | 01/10/2026 | 5:46 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advsied TM to restart Citrix and PDA. |
| Dy, Aaron Matthew | 01/10/2026 | 2:09 AM | 2:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | when back from break no option to go on ready so clicked log out pending then reboot pc denali does not have ready option, SYSDOWN |
| Candido, Rhea Mae | 01/10/2026 | 5:42 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist async contact then restart PDA and Avaya after responding. |
| Dadivas, Nica Rose | 01/10/2026 | 4:01 AM | 4:13 AM | Avaya Issue - Freeze | Citrix Froze when I was about to stump on ready at 4: 01 and then I was kicked out on Citrix |
| Reodava, Eric | 01/10/2026 | 5:38 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze. Cx is still on the line up until the issue has been resolved. |
| Lubrin, Mary Gwyneth | 01/10/2026 | 6:48 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. Call did not disconnect and was able to assist cx. Restarted tools after the call |
| Discutido, Karen Grace | 01/10/2026 | 5:50 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDa and avaya. |
| Deocampo, Joemar | 01/10/2026 | 6:38 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Esparagoza, Shiela Mae | 01/10/2026 | 5:45 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDa, Avaya and citrix. |
| Basas, Gerlyn | 01/10/2026 | 5:45 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted tm to check situation. Advised TM to restart citrix but it still not letting her to go through. TM needs to restart citrix again with PDA and Avaya. |
| Ofalla, Frank Danniel | 01/10/2026 | 7:12 AM | 7:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to relaunched PDA and stamp on ready right away. |
| Galisim, Lovely Nicole | 01/10/2026 | 7:16 AM | 7:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Tupaz, Christian Jay | 01/10/2026 | 7:18 AM | 7:26 AM | Citrix Latency - Change Citrix Server | Assist tm to stamp PDA to log out and relaunched PDA and stamp on ready. |
| Bisnar, Ma Lucevie | 01/10/2026 | 5:42 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | advised TM to restart PDA and avaya. Avaya took time to launch. Tm was able to stamp ready. |
| Marcos, Lyka Joy | 01/10/2026 | 7:14 AM | 7:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Ricardo, Danicah | 01/10/2026 | 7:16 AM | 7:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Donato, Elizabeth | 01/10/2026 | 6:00 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and Igel both on freeze. Cant be navigated. Advised TM to hard reset. |
| Sy, Sidney | 01/10/2026 | 5:47 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze, kicked out in Citrix |
| Reodava, Eric | 01/10/2026 | 5:38 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze. Cx is still on the line up until the issue has been resolved. |
| Aluad, Rose Ann | 01/05/2026 | 8:03 AM | 8:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix out while on lunch |
| Espedillon, Edelmar | 01/10/2026 | 5:44 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error & kicked out of citrix |
| Tan, Mikaella Tatiana | 01/10/2026 | 5:46 AM | 6:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | took time for avaya to reload, kicked out of citrix, denali error |
| Alayon, Franz Wilson | 01/10/2026 | 5:44 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | SYSDOWN/ kicked out of citrix while on training and meeting |
| Casador, Christian Neri | 01/10/2026 | 5:36 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | SYSDOWN/ kicked out of citrix while on training and meeting |
| Busquit, Crislen | 01/10/2026 | 5:42 AM | 6:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SYSDOWN/ kicked out of citrix while on training and meeting |
| Galagate, Kheven | 01/10/2026 | 5:30 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | SYSDOWN/ kicked out of citrix while on training and meeting |
| Ambrosio, Mica | 01/10/2026 | 5:44 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Kicked out of citrix and in PDA while on training meeting/need to start again |
| Zurbano, Ma Evonne | 01/10/2026 | 5:49 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | :Citrix Froze - Kicked out of citrix while on call |
| Magbanua, Ailyn | 01/10/2026 | 4:09 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, call got disconnected. |
| Nicodemus, Mary Joy | 01/10/2026 | 4:48 AM | 5:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call at 04:48 AM, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 05:15 AM |
| Nepomuceno, Shenie | 01/10/2026 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected/ had to set up Citrix and pull up tools |
| Almasol, Shaira Rose | 01/10/2026 | 5:59 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Call/ avaya server unreachable- restart citrix |
| Arao, Joy | 01/10/2026 | 5:44 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Kicked out of citrix and in PDA while on training meeting/need to start again |
| Calsena, April Dexter | 01/10/2026 | 5:47 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected |
| Pagsuguiron, Rachel | 01/10/2026 | 6:15 AM | 6:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break |
| Osano, Jhenaline | 01/10/2026 | 12:30 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on ready |
| Nadate, Jonnabell | 01/10/2026 | 4:25 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Alayon, Alexander Paul | 01/10/2026 | 6:38 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Magbanua, Ailyn | 01/10/2026 | 7:01 AM | 7:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error after training meeting |
| Sonio, Jomark Vincent | 01/10/2026 | 5:42 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | rix froze while assisting customer, customer still on the line when sysdown happened, assisted cx to resolve concern |
| Iguin, Harlyn Mae | 01/10/2026 | 3:14 AM | 3:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix FREEZE call not disconnected |
| Iguin, Harlyn Mae | 01/10/2026 | 7:15 AM | 7:23 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED CALL DISCONNECTED |
| Esporma, Hannah Mae | 01/09/2026 | 5:47 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Kick out from citrix while on call/ Call disconnected |
| Esporma, Hannah Mae | 01/10/2026 | 5:36 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Kick out from citrix while on call/ call got disconnected |
| Macaculop, Chona | 01/10/2026 | 3:37 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while avail/ Set up tools |
| Santos, Raquel | 01/10/2026 | 7:22 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED CALL NOT DISCONNECTED | NO RESPONSE FROM CX INITIATED A GHOST SPIEL | HARD RESET |
| Torre, Kin Bryan | 01/10/2026 | 7:29 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on call call not disconnected. |
| Julian, Kristine Rose | 01/10/2026 | 8:14 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call/ service unreachable |
| Nadate, Jonnabell | 01/10/2026 | 8:14 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Resurreccion, Rodel John | 01/10/2026 | 8:12 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | call disconnected | Hard reset |
| Osano, Jhenaline | 01/10/2026 | 8:14 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | call disconnected | Hard reset |
| Torre, Kin Bryan | 01/10/2026 | 8:40 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call. call disconnected. |
| Luz, Dominic | 01/10/2026 | 3:14 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out - IMS0832634 |
| Luz, Dominic | 01/10/2026 | 7:15 AM | 7:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out |
| Tupaz, Alain Ray | 01/10/2026 | 7:15 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out while on call/ Cx stayed on the line |
| Dayalo, Czarina Joy | 01/10/2026 | 5:50 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got locked out while avail. |
| Billones, Mark | 01/10/2026 | 3:10 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Benid, Rose Anne | 01/10/2026 | 3:02 AM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Benid, Rose Anne | 01/10/2026 | 7:15 AM | 7:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kickd out of Citrix while on break |
| Mendoza, Julie Ann | 01/10/2026 | 3:13 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error. Relaunched tools. |
| Mendoza, Julie Ann | 01/10/2026 | 7:15 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on Break |
| Ofalla, Frank Danniel | 01/10/2026 | 3:10 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on call. |
| Hierro, Alnie Glaze | 01/10/2026 | 3:19 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected, contacts not disconnected |
| Marcelo, Johoney | 01/10/2026 | 8:08 AM | 8:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR| change station| while on break |
| Alojado, Geoven | 01/10/2026 | 7:44 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze/avaya disconnected / Repull up tools / during break |
| Hiloma, Ronalie | 01/09/2026 | 7:08 AM | 7:16 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | cSYSTEM FROZED// DISCONNECTED CITRIX // DISCONNECTED AVAYA AND VPN |
| Espejo, Renalyn | 01/09/2026 | 7:20 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Engaged on the call when the system froze. Citrix disconnected and need to re-login, but the customer remained connected. |
| Alojado, Geoven | 01/09/2026 | 7:26 AM | 7:34 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/avaya disconnected / call got disconnected / PDA got error. |
| Duno, Edgar Louise | 01/10/2026 | 1:07 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error while on call |
| Espejo, Renalyn | 01/10/2026 | 4:50 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with the call when system froze and PDA displayed ERROR. Cx didn't disconnected. |
| Alayon, Alexander Paul | 01/10/2026 | 9:43 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT WHILE ON CALL| Call was not disconnected. |
| Aman, Justine Carl | 12/31/2025 | 1:39 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid |
| Delfin, Precious Eleanor | 01/11/2026 | 4:00 PM | 4:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | WAS ABLE TO STAMP IN PDA 15 PRIOR THE SHIFT |
| Dalmino, Josie | 01/11/2026 | 4:25 PM | 4:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/11/2026 | 5:22 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alovera, Rosalie | 01/11/2026 | 4:00 PM | 4:11 PM | Avaya Issue - Freeze | PDA issues, screen froze, reported to WF JP and advice to restart |
| Diama, Joana Marie | 01/11/2026 | 4:51 PM | 4:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid/ Citrix froze and VPN disconnected. When VPN reconnected on it own, no audio can be heard. Delivered ghost spiel and waited for next call. |
| Aguilar, Leanne Kaye | 01/07/2026 | 1:18 AM | 1:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Villanueva, Gerlyn | 01/07/2026 | 1:35 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Aman, Justine Carl | 01/07/2026 | 1:41 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Discutido, Karen Grace | 01/07/2026 | 1:46 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Basas, Gerlyn | 01/07/2026 | 1:45 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Antioquia, Leah Mae | 01/07/2026 | 1:36 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Bocala, John Loyd | 01/07/2026 | 1:47 AM | 2:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Villaruz, Mae Ann | 01/07/2026 | 2:11 AM | 2:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Arconada, Eva | 01/07/2026 | 1:45 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Candido, Rhea Mae | 01/06/2026 | 1:40 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Borlado, Lady Mae | 01/06/2026 | 11:50 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Azarraga V, Joselito | 01/07/2026 | 1:40 AM | 2:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Alkonga, Abigail | 01/07/2026 | 11:48 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alovera, Rosalie | 01/11/2026 | 4:00 PM | 4:11 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Bernales, Joseph | 01/10/2026 | 1:56 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Duatin, Marbee Darryl | 01/11/2026 | 6:57 PM | 7:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | still engage with a call and still was able to assist cx, disconnect VPN, restart Citrix, re pull up tools, restarted Avaya |
| Andrade, Yvonie | 01/11/2026 | 7:35 PM | 7:39 PM | Avaya Issue - Freeze | Valid/ While waiting for a call, the Citrix froze. Once restored, stamp to ready. |
| Dasig, Symon John | 01/11/2026 | 6:52 PM | 6:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie |
| Acervo, Erika | 01/11/2026 | 7:43 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Adame, Willie Mer | 01/11/2026 | 7:40 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Quicoy, Febelyn | 01/11/2026 | 8:18 PM | 8:23 PM | Avaya Issue - Freeze | Assisted By: COACH ALLIE |
| Begaso, Jestine Marie | 01/11/2026 | 8:10 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Legaspi, Amiel Dave | 01/11/2026 | 8:38 PM | 8:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/11/2026 | 8:38 PM | 8:41 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie |
| Diamonon, Fons Fernando | 01/11/2026 | 7:56 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call then got kicked out. Call no audio and had to deliver ghost spiel. Had to restart tools and PDA/Avaya |
| Gabucay, Canskie | 01/11/2026 | 8:11 PM | 8:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alovera, Rosalie | 01/11/2026 | 8:00 PM | 8:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Kicked out from citrix after lunch, restarted and stamp on ready |
| Besana, Gene Ruel | 01/11/2026 | 7:45 PM | 7:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Jalocon, Marites | 01/11/2026 | 8:00 PM | 8:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Was on lunch when the citrix disconnected and denali error. Need to re pull up citrix,Avaya, denali and tools |
| Tanong, Kelly | 01/11/2026 | 7:43 PM | 7:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ponsaran, Girlie | 01/11/2026 | 7:38 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sobredo, Mark Bryan | 01/11/2026 | 8:12 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Dela Cruz, Juhanah | 01/11/2026 | 6:58 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abela, Rasil | 01/11/2026 | 6:34 PM | 6:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cahilig, Raven Roe | 01/11/2026 | 7:35 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Delfin, Wenjiel | 01/11/2026 | 6:11 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gonzales, Jovelyn | 01/11/2026 | 8:41 PM | 8:47 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Cuare, Rey John | 01/11/2026 | 8:42 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Salvador, KC | 01/11/2026 | 8:47 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/11/2026 | 8:43 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Frio, Denziel Marie | 01/10/2026 | 6:10 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out from citrix while on break |
| Ongkingco, Kim Verly | 01/10/2026 | 5:44 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out while still on the line with the CX. Cx was still on the line but no audio can be heard anymore. Ghost spiel initiated. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA |
| Billanes, Axcelle Mar | 01/10/2026 | 6:17 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix kicked out while on break. |
| Busia, John Paul | 01/10/2026 | 5:52 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while on call and call was not disconnected. Need to pull up the tools again but Citrix is lagging and having a hard time to pull up the tools| Latency of Citrix |
| Dadivas, Nica Rose | 01/10/2026 | 8:09 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dy, Aaron Matthew | 01/10/2026 | 8:20 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alarba, Phoebecates | 01/10/2026 | 2:05 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrx froze and automatically disconnected while on call. |
| Sanchez, Queenie Joy | 01/10/2026 | 4:42 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call was not disconnected by the time of system issue. My screen froze then suddenly it kickout me out of my citrix. I have to set up again |
| Diocena, Karl Vincent | 01/11/2026 | 9:01 PM | 9:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix disconnected | call got dc afterwards | had to restart VPN and relogin in on avaya and denali | had to restart citrix and resetup while waiting for other tools to be active |
| Andrade, Yvonie | 01/11/2026 | 8:59 PM | 9:08 PM | Avaya Issue - Freeze | Detailed Explanation: Avya disconnected. had to restart and re pull-up avaya and log in back. |
| Ongkingco, Kim Verly | 01/10/2026 | 2:38 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error. Call got disconnected. Had to close VPN and log out from Avaya then logged in to VPN and Avaya and logged back in to PDA. |
| Diocena, Karl Vincent | 01/11/2026 | 5:00 PM | 5:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on avail, the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Dasig, Symon John | 01/11/2026 | 7:44 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Diocos, Fredgine Mae | 01/11/2026 | 10:00 PM | 10:01 PM | Avaya Issue - Freeze | Avaya issue (grace period) |
| Biclar, Andreia Sacci | 01/11/2026 | 9:27 PM | 9:30 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Franco, Doreen | 01/11/2026 | 8:49 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cailin, Sharmaine Joy | 01/11/2026 | 10:15 PM | 10:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali error |
| Miranda, Kyle Heaven | 01/10/2026 | 10:00 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Claro, Maria Nel | 01/10/2026 | 10:47 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Celoso, Ma Christina | 01/11/2026 | 8:47 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Atiga, Jessa | 01/10/2026 | 10:53 PM | 11:03 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Amoguez, Apple Jane | 01/11/2026 | 8:50 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/11/2026 | 8:53 PM | 9:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dizon, Arnel | 01/10/2026 | 12:55 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abela, Rasil | 01/11/2026 | 10:36 PM | 10:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 01/10/2026 | 1:30 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esportuno, John Paul | 01/10/2026 | 1:35 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Matillano, Mary Grace | 01/10/2026 | 1:36 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Rizalde, Marylyn | 01/10/2026 | 1:36 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dorado, Honey Mae | 01/10/2026 | 1:39 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borbon, Jeanilee | 01/10/2026 | 1:46 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Denosta, Aprilyn | 01/10/2026 | 1:38 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alegre, Rhea May | 01/10/2026 | 1:50 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Miranda, Kyle Heaven | 01/10/2026 | 1:58 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Claro, Maria Nel | 01/10/2026 | 1:50 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dizon, Arnel | 01/10/2026 | 1:35 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Raynaldo, Patricia Joanna | 01/10/2026 | 5:29 AM | 5:33 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Matillano, Mary Grace | 01/10/2026 | 5:38 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esportuno, John Paul | 01/10/2026 | 5:38 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bunol, Alvin Joshua | 01/10/2026 | 5:34 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esteban, Janelle | 01/10/2026 | 5:41 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Esportuno, John Paul | 01/10/2026 | 5:52 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Delfin, Wenjiel | 01/11/2026 | 10:12 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/11/2026 | 10:42 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rizalde, Marylyn | 01/10/2026 | 5:38 AM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze only while on call |
| Dorado, Honey Mae | 01/10/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while on call |
| Borbon, Jeanilee | 01/10/2026 | 5:49 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call // Kicked out from citrix // forced to rerstart citrix |
| Aravejo, Shelomith | 01/10/2026 | 8:24 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda, and avaya. |
| Dela Cruz, Juhanah | 01/11/2026 | 6:58 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Oquendo, Jemart | 01/11/2026 | 6:20 PM | 6:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tarucan, Joede-an | 01/10/2026 | 8:30 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised Tm to restart citrix, while pulling tools rerstart avaya and PDA. |
| Nobleza, Ronelyn | 01/11/2026 | 6:31 PM | 6:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/11/2026 | 7:42 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/11/2026 | 7:42 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/11/2026 | 8:12 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 01/11/2026 | 8:26 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dalmino, Josie | 01/11/2026 | 8:38 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Jemart | 01/11/2026 | 10:27 PM | 10:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 01/11/2026 | 10:53 PM | 10:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | disconnect vpn, restart avaya |
| Flores, Angelica | 01/11/2026 | 10:41 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & disconnected while on ready login Avaya and stamp ready again |
| Arandez, Christian Van | 01/11/2026 | 11:13 PM | 11:21 PM | Avaya Issue - Freeze | Citrix freeze and kicked out need to pull up tools before go on ready |
| Discutido, Karen Grace | 01/11/2026 | 11:30 PM | 11:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | advised tm to restart pda once done with async contact. |
| Ciudadano, Michaela | 01/11/2026 | 10:57 PM | 11:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/11/2026 | 11:38 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/11/2026 | 7:42 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Carlos, Anna Mae | 01/11/2026 | 7:46 PM | 8:00 PM | Avaya Issue - Freeze | Resolved |
| Borbon, Jeanilee | 01/11/2026 | 10:00 PM | 10:19 PM | Avaya Issue - Freeze | Resolved |
| Borbon, Jeanilee | 01/11/2026 | 10:00 PM | 10:19 PM | Avaya Issue - Freeze | Resolved |
| Hari-on, Marrienne | 01/11/2026 | 10:35 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Delos Reyes, Rj | 01/11/2026 | 11:53 PM | 11:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to restart PDA once call is done. |
| Ofalla, Frank Danniel | 01/07/2026 | 4:14 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on break |
| Alvaira, Norallie | 01/10/2026 | 11:42 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix / Denali error / needs to reset all tools (cx not disconnected) |
| Dayalo, Czarina Joy | 01/06/2026 | 7:19 AM | 7:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Alegre, Rhea May | 01/10/2026 | 5:50 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call / no audio |
| Dayalo, Czarina Joy | 01/07/2026 | 4:16 AM | 4:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Nobleza, Ronelyn | 01/11/2026 | 11:43 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ballonado, Nilrose Joy | 01/10/2026 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 05:40 AM (was able to set up) wasn't able to open PDA yet because there was a cx on the line while encountering an issue. 5:48 AM (just opened PDA and was able to click Ready again) |
| Dorado, Ricardo Jesus III | 01/11/2026 | 11:51 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/11/2026 | 12:21 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Silvano, Jazel | 01/07/2026 | 5:21 AM | 5:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix/PDA error |
| Cailin, Sharmaine Joy | 01/11/2026 | 12:03 AM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to restart Avaya setting. Tm was able to stamp ready. |
| Galisim, Lovely Nicole | 01/10/2026 | 3:14 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - contact not disconnected |
| Galisim, Lovely Nicole | 01/10/2026 | 3:14 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - contact not disconnected |
| Galisim, Lovely Nicole | 01/10/2026 | 3:14 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze - contact not disconnected |
| Jalocon, Marites | 01/11/2026 | 11:38 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on call login avaya and stamp ready again |
| Andrade, Yvonie | 01/11/2026 | 11:38 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on call when the citrix froze, no audio on the call so I had to re log in back and stamp on ready. |
| Cahilig, Raven Roe | 01/11/2026 | 11:38 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Alovera, Rosalie | 01/11/2026 | 11:58 PM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out from citrix but call not disconnected, finish the call and restarted then stamp on ready. |
| Sobredo, Mark Bryan | 01/11/2026 | 12:17 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after Breakr - after Break Restarted PDA and stamped on ready when PDA was pulled up |
| Franco, Doreen | 01/11/2026 | 12:49 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/11/2026 | 12:55 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tanong, Kelly | 01/11/2026 | 11:44 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Valsote, Shaira | 01/11/2026 | 12:58 AM | 1:16 AM | Avaya Issue - Freeze | Resolved |
| Gabucay, Canskie | 01/11/2026 | 12:18 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abag, Jay | 01/11/2026 | 12:58 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Adame, Willie Mer | 01/11/2026 | 11:40 PM | 11:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Allie Rose |
| Dasig, Symon John | 01/11/2026 | 10:16 PM | 10:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Diama, Joana Marie | 01/11/2026 | 12:53 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Cx froze and returned to normal after few minutes. Call got dropped when citrix returned, did not restart VPN and Avaya as it fixed on it's own. |
| Diocena, Karl Vincent | 01/11/2026 | 1:02 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Dasig, Symon John | 01/11/2026 | 11:44 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dela Cruz, Dongie | 01/10/2026 | 2:50 AM | 2:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM encountered issue while pulling up PDA and avaya |
| Dimo, Charisse | 01/11/2026 | 1:09 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while waiting call. Pulled up citrix, restarted VPN, repull up tools. |
| Arandez, Christian Van | 01/11/2026 | 1:15 AM | 1:20 AM | Avaya Issue - Freeze | DETAILED EXPLANATION: PDA error while on call and the call was disconnected| Need to pull up denali again to go on ready |
| Dela Cruz, Dongie | 01/10/2026 | 6:01 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked by citrix after lunch // hard restart need to reset up |
| Acervo, Erika | 01/11/2026 | 11:44 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Eslaban, Jose Leo | 01/11/2026 | 12:36 AM | 12:38 AM | Avaya Issue - Freeze | Avaya freeze |
| Begaso, Jestine Marie | 01/11/2026 | 12:15 AM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie Rose |
| Adonay, Lorena | 01/11/2026 | 12:50 AM | 12:55 AM | Avaya Issue - Freeze | Avaya freeze |
| Beneranda, Yliaza John | 01/11/2026 | 12:07 AM | 12:18 AM | Avaya Issue - Freeze | Avaya freeze |
| Anisco, Jess Kendrick | 01/11/2026 | 12:06 AM | 12:24 AM | Avaya Issue - Freeze | Avaya freeze |
| De Honor, Cezarah Marie | 01/11/2026 | 11:58 PM | 12:12 AM | Avaya Issue - Freeze | Avaya freeze |
| Dilla, Ronald | 01/11/2026 | 11:59 PM | 12:12 AM | Avaya Issue - Freeze | Avaya freeze |
| Deviente, Jenny | 01/10/2026 | 1:48 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | frozen Citrix, denali error, kick oout of citrix |
| San Miguel, Dione Rose | 01/11/2026 | 12:00 AM | 12:10 AM | Avaya Issue - Freeze | Avaya freeze |
| Conlu, Ma Josefa | 01/11/2026 | 11:51 PM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | TM had cater cx concern when citrix disconnected while on call was able stamp to TM immediately but based on mystats no end call showing only when was the call started the phone call took almost an hour. |
| Buenvenida, Grace | 01/10/2026 | 2:55 AM | 3:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after back from lunch |
| Eslaban, Jose Leo | 01/11/2026 | 11:52 PM | 12:07 AM | Avaya Issue - Freeze | Avaya freeze |
| Legaspi, Amiel Dave | 01/11/2026 | 1:00 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Gallofin, Therese Mary | 01/11/2026 | 11:43 PM | 11:53 PM | Avaya Issue - Freeze | Avaya freeze |
| Adonay, Lorena | 01/11/2026 | 4:49 PM | 4:54 PM | Avaya Issue - Freeze | Avaya freeze |
| Falco, Maeriluz | 01/11/2026 | 6:07 PM | 6:12 PM | Avaya Issue - Freeze | Avaya freeze |
| Ofialda, Jamael | 01/11/2026 | 1:48 AM | 1:50 AM | Avaya Issue - Freeze | Avaya // VPN Freeze//DC |
| Zulieta, Vanessa | 01/11/2026 | 12:41 PM | 1:06 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Allie |
| Patricio, Jason | 01/10/2026 | 5:31 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had to restart citrix and sign up again. |
| Hari-on, Marrienne | 01/11/2026 | 6:32 PM | 6:37 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/11/2026 | 6:50 PM | 6:58 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/11/2026 | 7:37 PM | 7:42 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/11/2026 | 7:32 PM | 7:35 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| San Miguel, Dione Rose | 01/11/2026 | 7:45 PM | 8:00 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/11/2026 | 7:57 PM | 8:10 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/11/2026 | 7:59 PM | 8:13 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dalmino, Josie | 01/11/2026 | 12:42 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gallofin, Therese Mary | 01/11/2026 | 7:37 PM | 7:44 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/11/2026 | 8:06 PM | 8:23 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dalmino, Josie | 01/11/2026 | 1:27 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dilla, Ronald | 01/11/2026 | 8:26 PM | 8:30 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Eslaban, Jose Leo | 01/11/2026 | 7:41 PM | 8:06 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Veronica, Crisia Joy | 01/10/2026 | 5:43 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ citric kickout/ avaya error |
| Beneranda, Yliaza John | 01/11/2026 | 7:38 PM | 7:44 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Adonay, Lorena | 01/11/2026 | 8:49 PM | 9:00 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/11/2026 | 10:00 PM | 10:15 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Selorio, Kathleen Joyce | 01/11/2026 | 1:34 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to assist cx while pulling tools. Restart once call is done. |
| Cezar, Mary Mae | 01/10/2026 | 4:40 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to restart citrix and pda |
| Abolucion, Jodelyn | 01/11/2026 | 1:33 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Hari-on, Marrienne | 01/11/2026 | 10:35 PM | 11:20 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Abag, Jay | 01/11/2026 | 1:48 PM | 1:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gallofin, Rach Mary | 01/11/2026 | 11:15 PM | 11:25 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/11/2026 | 11:42 PM | 11:50 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/11/2026 | 11:35 PM | 11:52 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Simon, Cheryll Grace | 01/10/2026 | 4:50 AM | 5:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out |
| Sabolbora, Angel Gennie | 01/11/2026 | 11:35 PM | 11:53 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Tupaz, Christian Jay | 01/11/2026 | 1:47 AM | 1:52 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. |
| Mujal, Archieval | 01/11/2026 | 11:39 PM | 11:54 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Deviente, Jenny | 01/11/2026 | 1:47 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citriz frozen |
| Aguil, Mark Anthony | 01/11/2026 | 11:36 PM | 11:53 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Vega, Genre Judd | 01/11/2026 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citriz frozen |
| Tecson, Cathy | 01/10/2026 | 7:28 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | got kicked from citrix had to restart |
| Simon, Cheryll Grace | 01/11/2026 | 1:42 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Solis, Mary Louise | 01/11/2026 | 1:42 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Borja, Phoebe | 01/11/2026 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check audio setting. Tm was able to assist cx. |
| Aman, Justine Carl | 01/11/2026 | 1:36 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Buenvenida, Grace | 01/11/2026 | 1:44 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Lubrin, Mary Gwyneth | 01/11/2026 | 10:13 PM | 10:20 PM | No Audio - PDA/ other tools still functional | 3 consecutive calls no audio / Restarted vpn, avaya and pda |
| Delfin, Wenjiel | 01/11/2026 | 1:14 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deocampo, Joemar | 01/11/2026 | 1:49 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised TM to restart citrx, pda, and avaya. |
| Balasa, Lhea Joy | 01/11/2026 | 1:40 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart citrix, pda and avaya. Took time to restart Avaya and other tools. |
| Rabino, Ramina | 01/11/2026 | 10:12 PM | 10:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, no audio |
| Lubrin, Mary Gwyneth | 01/11/2026 | 10:28 PM | 10:41 PM | No Audio - PDA/ other tools still functional | 2 consecutive calls no audio / hard reset |
| Martinez, Jayza Mae | 01/11/2026 | 1:57 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda, and avaya. |
| Fiolog, Crystal May | 01/11/2026 | 1:43 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, citrix. |
| Cailin, Sharmaine Joy | 01/11/2026 | 2:11 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart VPn once call is done. restarted citrix and pda. |
| Randoy, Jenebeth | 01/11/2026 | 11:32 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Galleno, Mark | 01/11/2026 | 11:40 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from citrix. took time to pull up avaya and need to restart after. |
| Escalada, Jacene Joy | 01/11/2026 | 12:29 AM | 12:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Disconnected from Citrix while on call. Connection to PPCS NA has been lost. lost audio(ghost spiel provided). Restarted Citrix, Avaya and Denali. |
| Manican, Joanna Len | 01/11/2026 | 1:45 AM | 1:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch, Restarted VPN, AVAYA and PDA |
| Celino, Chriselle | 01/11/2026 | 1:45 AM | 1:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. Restart tools (PDA, VPN, Avaya). |
| Rabino, Ramina | 01/11/2026 | 2:26 AM | 2:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix auto log-off while on call, Restarted VPN, AVAYA, Citrix and PDA |
| Patricio, Jason | 01/11/2026 | 1:41 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error | Citrix Froze |
| Deviente, Jenny | 01/11/2026 | 2:28 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error |
| Lubrin, Mary Gwyneth | 01/11/2026 | 2:42 AM | 2:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM to check PDA issue. Advised TM to restart PDa and Avaya. Endorsed call for callback. |
| Leccio, Queen Pearl | 01/11/2026 | 2:28 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error |
| Abrise, Fatima | 01/11/2026 | 1:54 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Restarted AVAYA |
| Discutido, Karen Grace | 01/11/2026 | 3:30 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Describe your issue: Citrix froze|kickout of citrix while on OBC|call disconnected|need to restart and repull up tools |
| Randoy, Jenebeth | 01/11/2026 | 3:32 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked me out | call and all tools disconnected |
| Galleno, Mark | 01/11/2026 | 3:40 AM | 3:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from citrix. took time to pull up avaya and need to restart after. |
| Brillantes, Angel Mae | 01/10/2026 | 11:42 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while on call | reopen citrix and it mirrors |
| Brillantes, Angel Mae | 01/10/2026 | 12:29 AM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call | restamp to ready |
| Taylor, Joeline | 01/10/2026 | 2:00 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to Citrix | restart citrix |
| Taylor, Joeline | 01/10/2026 | 3:24 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Varcas, Shennar | 01/10/2026 | 3:28 AM | 3:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to Citrix| Call not disconnected | restart citrix |
| Brillantes, Angel Mae | 01/10/2026 | 4:18 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while on call | restart citrix |
| Billones, King Jether | 01/10/2026 | 5:57 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT CALL NOT DISCONNECTED / CITRIX RESTART |
| Varcas, Shennar | 01/10/2026 | 5:48 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error while on Break |
| Ponsaran, Mary Flor | 01/10/2026 | 5:36 AM | 5:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/DENALI ERROR AFTER LUNCH |
| Saquita, Jashsen Mea | 01/10/2026 | 3:13 AM | 3:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out | PDA ERROR | restart citrix but did not mirror| had to restart PDA as well |
| Comala, John Vincent | 01/10/2026 | 7:14 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX ERROR WHILE ENGAGED WITH A CALL/DID NOT MIRROR |
| Custodio, Dephra Nicole | 01/11/2026 | 3:12 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart Citrix and Pda. |
| Taylor, Joeline | 01/10/2026 | 7:19 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA and stamp to ready |
| Humpay, Elaine | 01/10/2026 | 7:10 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICK OUT | restart citrix |
| Baldonado, Regene | 01/11/2026 | 4:22 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | advised TM to restart PDA, VPN, AVAYA and Citrix. |
| Saquita, Jashsen Mea | 01/10/2026 | 7:38 AM | 7:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Brillantes, Angel Mae | 01/10/2026 | 8:32 AM | 8:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out after the call// need to restart and pull up the tools since citrix did not mirror |
| Ponsaran, Mary Flor | 01/10/2026 | 9:04 AM | 9:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/DENALI ERROR while on call |
| Cesar, Maila | 01/10/2026 | 9:35 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/DENALI ERROR | unable to stamp to ready so TM needed to restart PDA and AVAYA |
| Deita, Kimberly | 01/10/2026 | 9:35 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Restart citrix |
| Atiga, Jessa | 01/10/2026 | 5:36 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, cx became unresponsive ghost spiel initiated and kick out by Citrix need to restart and set up tools again |
| Comala, John Vincent | 01/11/2026 | 2:14 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and citrix error while on a call | restart PDA and citrix after call ended |
| Bisnar, Ma Lucevie | 01/11/2026 | 1:44 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and avaya. Tm needs to pull-up tools again. |
| Varcas, Shennar | 01/10/2026 | 4:41 AM | 4:43 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA/DENALI ERROR AVAYA OUT while on Training Meeting |
| Esportuno, John Paul | 01/10/2026 | 6:10 AM | 6:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error. Went out of citrix but system froze. |
| Casimero, Ma Jonaville | 01/11/2026 | 1:50 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya and citrix. While waiting for avaya to load. |
| Abolucion, Jodelyn | 01/11/2026 | 4:49 AM | 4:50 AM | Citrix Latency - Change Citrix Server | N/A |
| Abolucion, Jodelyn | 01/11/2026 | 5:26 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 01/11/2026 | 5:30 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on ready, received call while on error, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Lucahin, Angelie | 01/11/2026 | 5:48 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Aman, Justine Carl | 01/11/2026 | 5:47 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Deocampo, Joemar | 01/11/2026 | 5:43 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA citrix kicked out restart PC while on call |
| Esparagoza, Shiela Mae | 01/11/2026 | 5:44 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Tupaz, Christian Jay | 01/11/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected assisted customer / had to pull up the tools |
| Celino, Chriselle | 01/11/2026 | 5:35 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:35 AM Citrix froze while on call. 5:41 AM Kicked out from citrix and call ended. All tools disappeared. Restart tools\\pulled up new tools. |
| Abrise, Fatima | 01/11/2026 | 5:55 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out, Restarted AVAYA and repull up tools |
| Tecson, Cathy | 01/11/2026 | 5:42 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | kick out of citrix |
| Deviente, Jenny | 01/11/2026 | 5:50 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/denali error |
| Tablo, Roxann | 01/11/2026 | 5:43 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and crashed while on call while. Provided PPDC Business phone number to cx. restarted Citrix, VPN, AVAYA, PDA and all tools |
| Bocala, John Loyd | 01/11/2026 | 2:05 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to restart PDA and Avaya. |
| Bernas, Cesa Marie | 01/11/2026 | 5:42 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | kick out of citrix |
| De Juan, Ivan Raphael | 01/11/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error and got kicked out of citrix |
| Candido, Rhea Mae | 01/11/2026 | 1:39 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advisedd TM to restart PDA, avaya, and citrix. |
| Vega, Genre Judd | 01/11/2026 | 5:55 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, kicked out of citrix |
| Veronica, Crisia Joy | 01/11/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kickout/ avaya error |
| Cezar, Mary Mae | 01/11/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error, kicked out of citrix |
| Russ, Germalyn | 01/11/2026 | 5:40 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Simon, Cheryll Grace | 01/11/2026 | 5:42 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | kick out of citrix |
| Brinosa, Ma Lourdes | 01/11/2026 | 2:45 AM | 2:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | advised tm to restart PDA and Avaya. |
| Vega, Genre Judd | 01/11/2026 | 6:18 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, kicked out of citrix |
| Ongkingco, Kim Verly | 01/10/2026 | 2:38 PM | 2:42 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error. Call got disconnected. Had to close VPN and log out from Avaya then logged in to VPN and Avaya and logged back in to PDA. |
| Rizon, Lotis | 01/10/2026 | 2:13 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out while engaged in a call. Need to restart citrix. |
| Cobrado, Ma Cyrine | 01/10/2026 | 1:46 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze| Citrix restart Contact disconnected |
| Sanchez, Queenie Joy | 01/10/2026 | 10:14 PM | 10:19 PM | Avaya Issue - Freeze | citrix froze and PDA eror without call |
| Billanes, Axcelle Mar | 01/10/2026 | 10:10 PM | 10:15 PM | Avaya Issue - Freeze | PDA error while on ready. |
| Casimero, Ma Jonaville | 01/11/2026 | 4:32 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm by sending PDA rebuild profile request. Advised TM to restart PDa and Avaya |
| Estebes, Immanuel | 01/07/2026 | 9:41 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while assisting customer on the line and it took me 10 mins to resolve the concern. |
| Bisnar, Ma Lucevie | 01/11/2026 | 5:10 AM | 5:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Llorente, Mel Rose | 01/07/2026 | 7:12 AM | 7:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Bocala, John Loyd | 01/11/2026 | 5:30 AM | 5:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart pda and avaya. |
| Arconada, Eva | 01/11/2026 | 3:32 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA and avaya. |
| Arroyo, Jevine France | 01/11/2026 | 5:31 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to respond and finish async contact and once done restart PDa and avaya |
| Villorente, Aira Khrystine | 01/10/2026 | 11:56 PM | 11:58 PM | Avaya Issue - Freeze | Avaya issue and PDA error while on call |
| Villorente, Aira Khrystine | 01/10/2026 | 5:35 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Citric disconnected |
| Casimero, Ma Jonaville | 01/11/2026 | 5:37 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and avaya. |
| Galleno, Mark | 01/11/2026 | 6:23 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on Break |
| Escalada, Jacene Joy | 01/11/2026 | 4:32 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from citrix(Connection to PPCS NA has been lost). took time to pull up avaya and need to restart after. |
| Teodosio, Angelica | 01/11/2026 | 5:34 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart Citrix, pda and avaya. |
| Aguilar, Lovely | 01/11/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart pda and avaya after assisting async contact. |
| Azarraga V, Joselito | 01/11/2026 | 5:44 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart pda and avaya. |
| Basas, Gerlyn | 01/11/2026 | 5:41 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDa, citrix and avaya. |
| Brinosa, Ma Lourdes | 01/11/2026 | 5:42 AM | 5:48 AM | Avaya Issue - Freeze | Advised Tm to restart pda and avaya. |
| Duabe, Danica Faye | 01/11/2026 | 6:50 AM | 6:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and vpn as per no response from cx after system downtime. |
| Victoriano, Roilen Brian | 01/11/2026 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted to for cloud reset. Ctrix restart needed. |
| Vista, Bernie | 01/11/2026 | 6:58 AM | 7:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Varcas, Shennar | 01/11/2026 | 5:43 AM | 5:44 AM | Citrix Latency - Change Citrix Server | Late Ready after lunch due Citrix froze |
| Arellano, Rose Anne | 01/11/2026 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Citrix. |
| Comala, John Vincent | 01/11/2026 | 5:45 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch | restart PDA |
| Ofialda, Jamael | 01/11/2026 | 5:44 AM | 5:48 AM | Avaya Issue - Freeze | Advised TM to restart PDa and Avaya |
| Humpay, Elaine | 12/31/2025 | 6:02 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE/ PDA ERROR | restart PDA and stamp on ready |
| Valerio, Mark David | 01/11/2026 | 6:35 AM | 6:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX disconnected | had to restart citrix |
| Bordan, Jon Bonjam | 01/11/2026 | 5:38 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and avaya and citrix. |
| Calsena, April Dexter | 01/11/2026 | 1:43 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze / call not disconnected/ pda error |
| Borja, Phoebe | 01/11/2026 | 5:50 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to check avaya settings. Advised TM to restart avaya and pda. |
| Ligson, Jonnibelle | 01/11/2026 | 6:35 AM | 6:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX disconnected | restart citrix |
| Valerio, Mark David | 01/11/2026 | 6:09 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX disconnected | restart citrix |
| Fiolog, Crystal May | 01/11/2026 | 5:45 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix as it took time to launch. Restarted PDA and avaya as well. |
| Nepomuceno, Shenie | 01/11/2026 | 1:48 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Esporma, Hannah Mae | 01/11/2026 | 1:47 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Almasol, Shaira Rose | 01/11/2026 | 1:59 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Call/ avaya server unreachable- restart citrix |
| Diocos, Fredgine Mae | 01/11/2026 | 5:42 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix as it took to long to launch. Restart PDA and Avaya as well. |
| Ocana, Keth David | 01/11/2026 | 2:00 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Call/ avaya server unreachable- restart citrix |
| Macaculop, Chona | 01/11/2026 | 1:49 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Call/ avaya server unreachable- restart citrix |
| Delos Reyes, Rj | 01/11/2026 | 5:49 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Advsied TM to restart citrix and pda. |
| Sonio, Jomark Vincent | 01/11/2026 | 1:41 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while assisting cx, citrix kicked out, pulling up new citrix tiik time |
| Almasol, Shaira Rose | 01/11/2026 | 5:06 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on Call/ avaya server unreachable- restart citrix |
| Macaculop, Chona | 01/01/2026 | 5:41 AM | 5:47 AM | Avaya Issue - Freeze | AVAYA DISCONNECTED |
| Balasa, Lhea Joy | 01/11/2026 | 5:40 AM | 6:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted TM by sending PDA rebuild profile. Advised TM to restart PDA and avaya after issue resolved. |
| Nepomuceno, Shenie | 01/11/2026 | 5:48 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call/ restart Citrix and tools |
| Esporma, Hannah Mae | 01/11/2026 | 5:48 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Ocana, Keth David | 01/11/2026 | 6:02 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Calsena, April Dexter | 01/11/2026 | 5:45 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and call not disconnected |
| Ongkingco, Kim Verly | 01/11/2026 | 5:50 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to restart pda, avaya, and citrix. Took time for Avaya to launch. |
| Duno, Edgar Louise | 01/10/2026 | 5:22 AM | 5:27 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix logged out while on call and pda error while on call |
| Dizon, Arnel | 01/10/2026 | 5:20 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown after Sysdown. Citrix disconnected while on call and the call got disconnected. Restart Citrix and Pull up tools but while on trying to set up again Sysdown occur. Tried to restart citrix on LVS/PHX but failed. Tried open again in DUB. Need to Restart again and pull up all tools again. |
| Miranda, Kyle Heaven | 01/10/2026 | 5:59 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected and call was disconnected had to pull up another Citrix and set up tools again and track calls that has been affected by Sydown |
| Busia, John Paul | 01/11/2026 | 5:37 AM | 6:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to assist cx while pda is terminated. Restart PDA and avaya once done with call. |
| Delos Santos, Hubert Clifford | 01/10/2026 | 6:27 AM | 6:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out after lunch |
| Miranda, Kyle Heaven | 01/10/2026 | 6:59 AM | 7:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix goes on black and was advise to restart Citrix and set up tools again and track calls that has been affected by Sydown |
| Selorio, Kathleen Joyce | 01/11/2026 | 5:38 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Capurcos, Joan | 01/10/2026 | 7:25 AM | 7:38 PM | Avaya Issue - Freeze | Citrix freeze |
| Esteban, Janelle | 01/10/2026 | 6:12 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Alojado, Geoven | 01/11/2026 | 6:27 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised tm to restart PDA and avaya. |
| Hermosisima, Zacharie James | 01/10/2026 | 7:37 AM | 7:45 PM | Avaya Issue - Freeze | citrix DC while on 1 on 1| rstart all |
| Claro, Maria Nel | 01/10/2026 | 7:36 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Florentino, Randy | 01/11/2026 | 7:47 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to initiate ghost spiel, restart citrix, avaya and pda. |
| Duno, Edgar Louise | 01/10/2026 | 5:22 AM | 5:27 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix disconnected while pda error while on call |
| Dorado, Honey Mae | 01/11/2026 | 10:00 PM | 10:02 AM | Avaya Issue - Freeze | Can't pull up Avaya |
| Laurenio, Daniela | 01/11/2026 | 8:13 AM | 8:14 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. |
| Espejo, Renalyn | 01/11/2026 | 8:11 AM | 8:21 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. Avaya took time to launch. |
| Dela Cruz, Mary Joy | 01/10/2026 | 8:17 AM | 8:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Esportuno, John Paul | 01/11/2026 | 11:36 PM | 11:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then denali error |
| Mendoza, Julie Ann | 01/11/2026 | 2:56 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error. |
| Claro, Maria Nel | 01/11/2026 | 1:24 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Mendoza, Julie Ann | 01/11/2026 | 7:29 PM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on Lunch |
| Basas, Kirk Michael | 01/11/2026 | 12:41 AM | 12:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Taladtad, Jelly Ann | 01/11/2026 | 12:50 AM | 12:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error |
| Rizalde, Marylyn | 01/11/2026 | 1:38 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error |
| Matillano, Mary Grace | 01/11/2026 | 1:39 AM | 1:44 AM | No Audio - PDA/ other tools still functional | Citrix froze || No audio |
| Raynaldo, Patricia Joanna | 01/11/2026 | 1:42 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Hiloma, Ronalie | 01/11/2026 | 4:07 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system froze when the system is back the pda went error and acount pop up |
| Dizon, Arnel | 01/11/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Pantaleon, Laurence | 01/11/2026 | 4:08 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze and PDA error while on Avail |
| Javier, Channa | 01/11/2026 | 1:41 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Bunol, Alvin Joshua | 01/11/2026 | 1:41 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown hard reset while on call and call did not disconnect, had to wrap up the call to get back on queue and had to set up my tools again due to the hard citrix reset |
| Pantaleon, Laurence | 01/11/2026 | 8:09 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and citrix kicked out while on call |
| Basas, Kirk Michael | 01/11/2026 | 4:45 AM | 4:56 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT OF CITRIX |
| Pantaleon, Laurence | 01/11/2026 | 8:11 AM | 8:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze and PDA error while on Avail |
| Billones, Mark | 01/11/2026 | 4:04 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected |
| Billones, Mark | 01/11/2026 | 8:00 AM | 8:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze and Denali error |
| Taladtad, Jelly Ann | 01/11/2026 | 4:50 AM | 4:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Cirtrix kiecked out |
| Hierro, Alnie Glaze | 01/11/2026 | 7:19 AM | 7:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Hierro, Alnie Glaze | 01/11/2026 | 4:22 AM | 4:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Hierro, Alnie Glaze | 01/11/2026 | 6:23 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Espejo, Renalyn | 01/11/2026 | 6:26 AM | 6:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA displays error after lunch 6:25 AM |
| Benid, Rose Anne | 01/11/2026 | 3:50 AM | 3:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Benid, Rose Anne | 01/11/2026 | 7:50 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Dador, Louis Adrian | 01/11/2026 | 6:09 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call got disconnected- kicked out of citrix - relaunched tools |
| Aluad, Rose Ann | 01/11/2026 | 6:13 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call |
| Caballero, Raquel | 01/11/2026 | 5:45 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail. |
| Dayalo, Czarina Joy | 01/10/2026 | 9:51 AM | 10:00 AM | Avaya Issue - Freeze | Citrix got disconnected while avail. |
| Delos Santos, Hubert Clifford | 01/11/2026 | 8:11 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out all tools restarted call disconnected |
| Duno, Edgar Louise | 01/11/2026 | 8:24 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out while on call |
| Capurcos, Joan | 01/11/2026 | 8:20 AM | 8:27 AM | Avaya Issue - Freeze | Citrix freeze |
| Caballero, Raquel | 01/11/2026 | 9:45 AM | 9:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix got disconnected while avail. |
| Cabugao, Peter Kent | 01/10/2026 | 7:30 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Cabantugan, Herjie | 01/10/2026 | 12:42 PM | 12:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch. |
| Cabantugan, Herjie | 01/11/2026 | 12:49 PM | 12:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart. |
| Alayon, Joeven | 01/12/2026 | 6:18 AM | 6:29 AM | No Audio - PDA/ other tools still functional | Audio issue. Received 5 calls but Cx can't hear me. |
| Cabugao, Peter Kent | 01/12/2026 | 7:45 AM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 01/12/2026 | 7:18 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. Call not disconnected. Need to finish call first before restart PDA. |
| Condino, Melissa | 01/12/2026 | 8:12 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Need to restart PDA. |
| Bautista, Rochell | 01/09/2026 | 10:27 AM | 10:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Restart PDA. |
| CabalQuinto, Shayne | 01/09/2026 | 9:36 AM | 9:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Restart PDA. |
| Teodosio, Jean | 01/09/2026 | 9:30 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Transfer from 5th floor to 2nd floor. Need to set up tools again. |
| Oquendo, Jemart | 01/12/2026 | 5:01 PM | 5:06 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/12/2026 | 5:05 PM | 5:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: : 5:05 PM - 5:10 pm GSD Ticket Number : Issue Type: Citrix Froze / PDA ERROR and kick out of Citrix while on call Account Number: 1772839135322299006 POD Number: 38 POD Letter: G VPS USED: PHX REASON: Citrix froze - chat disconnected. VPN Disconnected. Got kicked out from Citrix. need to repull up all the tools including AVAYA, and PDA. Put notes on the account affected by sysdown and track after that stamp on break. |
| Ponce, Renz Kirby | 01/09/2026 | 11:40 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix | denali error |
| Iguis, Jessa | 01/09/2026 | 11:58 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Need to restart PDA, not responding |
| Contillo, Jerome | 01/09/2026 | 12:22 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Bula, Esther | 01/09/2026 | 9:00 PM | 9:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | DENALI ERROR while on Lunch. |
| Ropa, Nina Grace | 01/09/2026 | 12:20 AM | 12:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126430814898693877| stamped to pending logout| re started PDA and Avaya. |
| Iguis, Jessa | 01/09/2026 | 12:26 AM | 12:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali while working a case, need to log out pending to avoid receiving another case. Avaya is not responding |
| Villanueva, Joevil Paul | 01/09/2026 | 12:39 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix during Break/ Had to reopen tools |
| Iguis, Jessa | 01/09/2026 | 1:38 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA is not responding / Case was already resolved but it still running |
| Guevarra, Lander John | 01/12/2026 | 4:00 PM | 4:10 PM | Citrix Froze - CONTACTS DISCONNECTED | PDa error |
| Cawaling, Jeneron | 01/12/2026 | 3:40 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Cannot sign in to Citrix |
| Cordovero, Jinky | 01/09/2026 | 5:00 PM | 5:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA auto close, PDA TOOLS not working |
| Calizo, Jason Bengon | 01/09/2026 | 5:00 PM | 5:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA not pulling up and PDA error. |
| Degoma, Rachel | 01/12/2026 | 6:38 PM | 6:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 6:38 PM - 6:45 PM GSD Ticket Number : Issue Type: Citrix Froze | PDA error and kicked out of Citrix while on call Account Number: 2064609889694811526 POD Number: 31 POD Letter: G VPS USED: PHX REASON: Citrix froze while cx still on the line | VPN Disconnected | Got kicked out from Citrix | Had to repull up all the tools including VPN, AVAYA, and PDA | Had to leave notes on the account affected by sysdown, track and request for call back |
| Ebacuado, Khaleen Kaye | 01/12/2026 | 6:38 PM | 6:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: : 6:38 PM - 6:49 PM GSD Ticket Number : Issue Type: Citrix Froze / PDA ERROR Account Number: 2264315966017203534 POD Number: 32 POD Letter: C VPS USED: PHX REASON: Citrix froze -Call disconnected. VPN Disconnected. Got kicked out from Citrix. need to repull up all the tools including AVAYA, and PDA. Took time to pill up avaya. |
| Quirino, Rio Mae | 01/12/2026 | 6:41 PM | 6:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Dorado, Ricardo Jesus III | 01/12/2026 | 6:57 PM | 6:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Nobleza, Ronelyn | 01/12/2026 | 7:06 PM | 7:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Falco, Via | 01/12/2026 | 7:03 PM | 7:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Cortes, Jessa | 01/12/2026 | 6:54 PM | 6:56 PM | No Audio - PDA/ other tools still functional | N/A |
| Cortes, Jessa | 01/12/2026 | 6:44 PM | 6:48 PM | No Audio - PDA/ other tools still functional | N/A |
| Lizada, Bea | 01/12/2026 | 6:35 PM | 6:39 PM | No Audio - PDA/ other tools still functional | N/A |
| Bacuta, Rodelyn | 01/12/2026 | 6:35 PM | 6:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besana, Gene Ruel | 01/12/2026 | 7:51 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Calizo, Jason Bengon | 01/12/2026 | 7:21 PM | 7:24 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break. |
| Guevarra, Lander John | 01/12/2026 | 7:11 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDa error while working on a case. Contact not disconnected |
| Francisco, April Rose | 01/12/2026 | 7:49 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA on error while working on the case /Restart PDA |
| Ponce, Renz Kirby | 01/12/2026 | 7:36 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali went error while on ready and working on a case |
| Delfin, Precious Eleanor | 01/12/2026 | 7:46 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Antioquia, Leah Mae | 01/12/2026 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Carlos, Anna Mae | 01/12/2026 | 8:01 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/12/2026 | 9:10 PM | 9:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 01/12/2026 | 8:04 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dasig, Symon John | 01/12/2026 | 8:35 PM | 8:39 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/12/2026 | 8:34 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/12/2026 | 8:34 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Buaron, Jera | 01/12/2026 | 8:34 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/12/2026 | 8:43 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Oquendo, Jemart | 01/12/2026 | 9:07 PM | 9:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX DISCONNECTED WHILE ON LUNCH |
| Biclar, Andreia Sacci | 01/12/2026 | 8:37 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ibanez, Daniell | 01/12/2026 | 9:22 PM | 9:27 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch, had to restart PDA cannot stamp logout just loading. AVAYA took too long too open. |
| Acervo, Erika | 01/12/2026 | 8:45 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Anuales, Neste Rose | 01/12/2026 | 8:35 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Navarra, Danelyn | 01/12/2026 | 5:14 PM | 5:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze while on chat and managed to respond on the conversation, need to login again on, VPN, AVAYA, pulled up PDA & stamp on ready. |
| Zulieta, Vanessa | 01/12/2026 | 8:44 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Sobredo, Mark Bryan | 01/12/2026 | 6:21 PM | 6:27 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: No Audio - PDA/Other Tools still functional - asked for WF to assist me on troubleshooting the audio issue with a teleconnector |
| Polvorosa, Trezia Mae | 01/12/2026 | 8:48 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach allie |
| Diamonon, Fons Fernando | 01/12/2026 | 6:26 PM | 6:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call then got kicked out. Call no audio and had to deliver ghost spiel. Had to restart tools and PDA/Avaya |
| Cuare, Rey John | 01/12/2026 | 9:22 PM | 9:24 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Allie |
| Cahilig, Raven Roe | 01/12/2026 | 5:45 PM | 5:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Diocena, Karl Vincent | 01/12/2026 | 7:07 PM | 7:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya froze and had to restart and denali |
| Diama, Joana Marie | 01/12/2026 | 5:41 PM | 5:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call and waited to return to normal. When returned, call no longer has audio. Delivered GS and waited for next call without restarting VPN and Avaya. |
| Duatin, Marbee Darryl | 01/12/2026 | 7:27 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn. reconnect to citrix, having issue to open citrix, restarted twice before it let me in, restarted avaya, re pull up tools |
| Navarra, Danelyn | 01/12/2026 | 8:18 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: PDA Error while on call & contact disconnected. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Jalocon, Marites | 01/12/2026 | 8:39 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix frozen and denali error while on chat. Need to finish chat then restart denali. |
| Dimo, Charisse | 01/12/2026 | 8:35 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Sobredo, Mark Bryan | 01/12/2026 | 8:45 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on Ready Restarted PDA and stamped on ready when PDA was pulled up |
| Dimo, Charisse | 01/12/2026 | 8:56 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Sobredo, Mark Bryan | 01/12/2026 | 9:07 PM | 9:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Encountering issues with Citrix Logged out of Citrix and moved to a different server and Pulled out PDA and stamped on ready |
| Salvador, KC | 01/12/2026 | 9:37 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Arbis, Klarenz | 01/12/2026 | 4:00 PM | 4:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sys Down Explanation: Citrix failed to load Issue: Citrix issue unable to login | SSL ERROR |
| Iguis, Jessa | 01/12/2026 | 9:18 PM | 9:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Altamia, Margie Ann | 01/12/2026 | 9:37 PM | 9:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Diego Assisted By: Coach Arlene |
| Borda, Ginalyn | 01/12/2026 | 9:15 PM | 9:25 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Macadez, Mark Venz | 01/12/2026 | 6:40 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Yap, Alleiah Kaye | 01/12/2026 | 7:58 PM | 8:10 PM | Avaya Issue - Freeze | Assisted By: Coach ARLENE |
| Alovera, Rosalie | 01/12/2026 | 5:33 PM | 5:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Lizada, Bea | 01/12/2026 | 6:42 PM | 7:01 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Cailin, Sharmaine Joy | 01/12/2026 | 10:00 PM | 10:07 PM | Avaya Issue - Freeze | Avaya issue - can't log in to Avaya |
| Dalmino, Josie | 01/12/2026 | 4:12 PM | 4:27 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Martinez, Jayza Mae | 01/12/2026 | 10:09 PM | 10:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze - PDA/Denali error - call disconnected - restarted PDA |
| Ofialda, Jamael | 01/12/2026 | 10:00 PM | 10:15 PM | Avaya Issue - Freeze | Starting of the shift // VPN Client Not Connected // PDA loading |
| Caingcoy, Rolly | 01/12/2026 | 8:30 PM | 8:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Bayhon, Katrina | 01/12/2026 | 8:30 PM | 8:55 PM | Citrix Latency - Change Citrix Server | Resolved |
| Balontong, Nino Shary | 01/12/2026 | 8:40 PM | 9:01 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Villarosa, Gerry | 01/12/2026 | 8:49 PM | 9:03 PM | Citrix Latency - Change Citrix Server | Resolved |
| Caldea, Anne Emirald | 01/12/2026 | 7:57 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Resolved |
| Borlado, Lady Mae | 01/12/2026 | 8:53 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Sarmiento, Xian Yan | 01/12/2026 | 8:41 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Manican, Joanna Len | 01/12/2026 | 10:41 PM | 10:46 PM | No Audio - PDA/ other tools still functional | Impacted by system issue, call was not disconnected but no audio - Delivered ghost spiel, restarted vpn, avaya, pda |
| Ebacuado, Khaleen Kaye | 01/12/2026 | 9:09 PM | 9:24 PM | Citrix Latency - Change Citrix Server | Resolved |
| Degoma, Rachel | 01/12/2026 | 9:03 PM | 9:23 PM | Citrix Latency - Change Citrix Server | Resolved |
| Vili, Annie Grace | 01/12/2026 | 10:31 PM | 10:38 PM | Citrix Latency - Change Citrix Server | Experiencing latency. Changed Citrix. |
| Tariao, John David | 01/12/2026 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Sanchez, Queenie Joy | 01/11/2026 | 11:21 PM | 11:25 PM | Avaya Issue - Freeze | Citrix froze and PDA error while on call. Call was not disconnected |
| Ongkingco, Kim Verly | 01/11/2026 | 1:51 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after coming back from lunch. Had to closed PDA and logged out from VPN and Avaya and logged back in to VPN and Avaya. Logged back in to PDA. |
| Ginoy, Gidion | 01/11/2026 | 1:42 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch need to restart VPN and Avaya. Avaya took a long time to launch. |
| Poticar, Mark Harold | 01/12/2026 | 4:00 PM | 4:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sys Down Explanation: Change PC due to mouse issue Issue: Mouse stops to work every 5 seconds interval |
| Ofalla, Louis Kenneth | 01/12/2026 | 4:00 PM | 4:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sys Down Explanation: Citrix failed to load need to check Issue: Citrix issue |
| Castro, Harvey Nicolai Andrew | 01/12/2026 | 7:56 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Who was the callback endorsed to: TL jesmar and Diego Pangilinan Assisted By: Coach Arlene |
| Borja, Phoebe | 01/12/2026 | 5:53 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to make sure to help cx and restart VPN and Avaya and PDA. |
| Paras, Joeffry | 01/12/2026 | 6:00 PM | 6:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sys Down Explanation: AVAYA log out Issue: avaya log out during lunch break |
| Deondo, Micah | 01/12/2026 | 10:00 PM | 10:09 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Can't connect to VPN and Citrix, have to reboot the Computer |
| Olisco, Divine | 01/12/2026 | 10:00 PM | 10:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Can't connect to VPN and Citrix, have to reboot the Computer |
| Valle, Marchelle | 01/11/2026 | 7:45 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Dela Cruz, Kyle Christian | 01/11/2026 | 6:13 AM | 6:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of citrix while on break causing to overbreak |
| Abayon, Madge | 01/11/2026 | 6:15 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out and PDA freeze |
| Billanes, Axcelle Mar | 01/11/2026 | 4:19 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix kicked out while on call. cx was not disconnected and call is still on going. |
| Sta Romana, Kimberley | 01/11/2026 | 6:14 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out and PDA freeze |
| Barnachea, Joanna Felisa | 01/11/2026 | 6:15 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ kickout |
| Azarcon, RJ Timothy | 01/11/2026 | 6:20 AM | 6:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out and PDA freeze |
| Labayo, Maria Aizabelle | 01/11/2026 | 6:09 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ kickout |
| Miranda, Kyle Heaven | 01/11/2026 | 1:47 AM | 1:55 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bernas, Michael | 01/11/2026 | 5:52 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Claro, Maria Nel | 01/11/2026 | 2:04 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Protasio, Jay Paulo | 01/11/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze kickout |
| Borbon, Jeanilee | 01/11/2026 | 2:06 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arnaiz, Leandra Mae | 01/11/2026 | 2:08 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Falco, Via | 01/12/2026 | 11:00 PM | 11:25 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Protasio, Jay Paulo | 01/11/2026 | 1:48 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze kickout |
| Ballonado, Nilrose Joy | 01/11/2026 | 1:53 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alarba, Phoebecates | 01/11/2026 | 5:47 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrx froze and automatically disconnected while on call need to log back in again |
| Dela Cruz, Kyle Christian | 01/11/2026 | 2:24 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Avaya Issue |
| Matillano, Mary Grace | 01/11/2026 | 2:29 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sta Romana, Kimberley | 01/11/2026 | 2:15 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Dizon, Arnel | 01/11/2026 | 2:36 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Azarcon, RJ Timothy | 01/11/2026 | 2:21 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Atiga, Jessa | 01/11/2026 | 1:32 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Frugalidad, Cristina | 01/08/2026 | 1:49 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Jore, Paul Vincent | 01/12/2026 | 10:02 PM | 10:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Freeze Denali error while on ready |
| Tolentino, Realyn | 01/12/2026 | 10:00 PM | 10:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA and tools Latency(Spark is not pulling up) (late log in) |
| Frio, Denziel Marie | 01/11/2026 | 5:52 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | During validation, citrix froze at 5:52 AM and kick out from citrix at 5:54 AM. Need to restart citrix and pull up tool |
| Dorado, Honey Mae | 01/11/2026 | 3:42 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Delima, John David | 01/08/2026 | 2:06 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbolado, Danielle | 01/12/2026 | 10:00 PM | 10:46 PM | Citrix Latency - Change Citrix Server | Citrix was taking too long to pull up/unable to pull up tools due to latency/PDA takes too long to pull up. |
| Esportuno, John Paul | 01/11/2026 | 3:40 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Cobrado, Ma Cyrine | 01/11/2026 | 6:12 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kick out After break| Restart Citrix | Restart all tools |
| Claro, Maria Nel | 01/11/2026 | 6:00 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Anisco, Jannah Gift | 01/12/2026 | 11:27 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/ Call wasn't disconnected |
| Huenda, Gracelle Ann | 01/08/2026 | 2:32 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Fiolog, Crystal May | 01/12/2026 | 10:00 PM | 10:22 PM | Avaya Issue - Freeze | Can't log in Citrix it shown client not connected and other error is access is denied. |
| Bunol, Alvin Joshua | 01/11/2026 | 5:45 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dizon, Arnel | 01/11/2026 | 6:00 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Matillano, Mary Grace | 01/11/2026 | 6:07 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ballonado, Nilrose Joy | 01/11/2026 | 6:07 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Rizalde, Marylyn | 01/11/2026 | 6:13 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Raynaldo, Patricia Joanna | 01/11/2026 | 6:08 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Atiga, Jessa | 01/11/2026 | 6:11 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Miranda, Kyle Heaven | 01/11/2026 | 6:13 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borbon, Jeanilee | 01/11/2026 | 6:12 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Paras, Joeffry | 01/12/2026 | 4:00 PM | 4:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sys Down Explanation: change pc avaya is not working Issue: change pc avaya is not working |
| Javier, Channa | 01/11/2026 | 5:48 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Billones, Mark | 01/12/2026 | 11:30 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sent out an email for rebuild |
| Esportuno, John Paul | 01/11/2026 | 7:39 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dorado, Honey Mae | 01/11/2026 | 7:37 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Claro, Maria Nel | 01/11/2026 | 8:10 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/12/2026 | 9:46 PM | 9:57 PM | Citrix Latency - Change Citrix Server | N/A |
| Algarne, Roby Jean | 01/12/2026 | 11:23 PM | 11:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // call not disconnected |
| Dorado, Ricardo Jesus III | 01/12/2026 | 9:49 PM | 9:58 PM | Citrix Latency - Change Citrix Server | Logged out due to severe latency, change Citrix from AZURE-NA to AZURE-EU, Had to restart VPN, Avaya and Citrix. |
| Briones, Andrea Mean | 01/09/2026 | 2:29 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | spark not connected to PDA, advised to logout |
| Carlos, Anna Mae | 01/12/2026 | 10:30 PM | 10:32 PM | Avaya Issue - Freeze | N/A |
| Francisco, Nikka Patricia | 01/09/2026 | 3:34 AM | 3:35 AM | Avaya Issue - Freeze | citrix froze, Cx is still on the line |
| Quirino, Rio Mae | 01/12/2026 | 10:42 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | restart vpn and avaya and endorse cx for call back |
| Degoma, Rachel | 01/12/2026 | 10:42 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx still on the line | VPN Disconnected | Got kicked out from Citrix | Had to repull up all the tools including VPN, AVAYA, and PDA | AVAYA took long to open | Had to leave notes on the account affected by sysdown, track and request for call back |
| Burbano, Maita | 01/11/2026 | 4:16 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Dorado, Ricardo Jesus III | 01/12/2026 | 10:42 PM | 10:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Burbano, Maita | 01/11/2026 | 8:18 AM | 8:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Ebacuado, Khaleen Kaye | 01/12/2026 | 10:36 PM | 10:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arbolado, Danielle | 01/12/2026 | 10:00 PM | 10:46 PM | Citrix Latency - Change Citrix Server | Citrix was taking too long to pull up/unable to pull up tools due to latency/PDA takes too long to pull up. |
| Hierro, Alnie Glaze | 01/07/2026 | 3:33 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Nobleza, Ronelyn | 01/12/2026 | 11:33 PM | 11:45 PM | Citrix Latency - Change Citrix Server | severe latency |
| Hierro, Alnie Glaze | 01/10/2026 | 7:23 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Habulan, Nicole | 01/12/2026 | 11:45 PM | 12:08 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Rapista, Sarah Jane | 01/12/2026 | 11:42 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out from citrix-Call disconnected. VPN Disconnected.TM needed to repull up all the tools including AVAYA, and PDA. |
| Antioquia, Leah Mae | 01/12/2026 | 11:40 PM | 11:48 PM | Avaya Issue - Freeze | Shift Date: 1/12/25 Start Time End Time: 11:40PM - 11:48PM GSD Ticket Number : N/A Issue Type: Citrix froze and afterwards kicked out from citrix // avaya freeze Account Number: none POD Number: 38 POD Letter: C VPS USED: PHX REASON: While on async, Citrix froze and I was kicked out from citrix, had to restart and repull up everything. avaya is freezing since it doesn't show headset tester and decided to restart it. Took too long to pull up. |
| Dellava, Angelica Mae | 01/09/2026 | 4:02 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya froze |
| Florentino, Randy | 01/12/2026 | 11:18 PM | 11:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and it got disconnected. When pulling up my citrix manually, it just went white. Tried to pull up other citrix but still the same. I then reboot my PC and I was able to log in to my citrix. |
| Delfin, Precious Eleanor | 01/12/2026 | 11:48 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barrera, Bonnie Andrew | 01/11/2026 | 1:51 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Isada, Ayessa | 01/09/2026 | 4:10 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line |
| Nobleza, Ronelyn | 01/12/2026 | 11:56 PM | 12:01 AM | Avaya Issue - Freeze | N/A |
| Delos Reyes, Rj | 01/12/2026 | 11:13 PM | 11:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix got disconnected while on call. need to restart citrix // Hard reset. |
| Barrera, Bonnie Andrew | 01/10/2026 | 1:51 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Alcones, Paula Jane | 12/29/2025 | 12:15 AM | 3:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, no response heard from the CX | ghost spiel |
| Julian, Kristine Rose | 01/10/2026 | 8:14 AM | 8:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on call/ service unreachable |
| Barrera, Bonnie Andrew | 01/10/2026 | 9:51 AM | 9:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Sobredo, Mark Bryan | 01/12/2026 | 10:03 PM | 10:05 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: No Audio - PDA/Other Tools still functional - asked for WF to assist me on troubleshooting the audio issue with a teleconnector |
| Diamonon, Fons Fernando | 01/12/2026 | 10:34 PM | 10:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Kicked out of citrix while on break. Had to restart tools and PDA/Avaya |
| Cahilig, Raven Roe | 01/12/2026 | 9:46 PM | 9:55 PM | Avaya Issue - Freeze | Detailed Explanation: after citrix disconnected i was able to go back yet call got disconnected as there is no audio so had to deliver ghost spiel yet avaya not working so had to sign in and back to stamp on ready and was able to get a call |
| Suderio, Marco Pablo | 01/08/2026 | 4:12 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out / While on call / PDA Error / Initiated hard reset. |
| Diocena, Karl Vincent | 01/12/2026 | 11:08 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze disconnected | call got dc after sometime | had to restart VPN and relogin in on avaya, citrix, and denali |
| Rubio, Mary Ann | 01/12/2026 | 11:28 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on avail, the citrix froze and disconnected |had to restart VPN and relogin in on avaya, citrix, and denali |
| Briones, Andrea Mean | 01/08/2026 | 2:29 AM | 2:30 AM | Avaya Issue - Freeze | spark not connected to PDA, advised to logout |
| Duatin, Marbee Darryl | 01/12/2026 | 11:29 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, quit avaya due its frozen and could not end call no audio, having issue to pull up avaya, |
| Diama, Joana Marie | 01/12/2026 | 9:43 PM | 9:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected |
| Ofalla, Frank Danniel | 01/11/2026 | 8:07 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on break |
| Florentino, Randy | 01/12/2026 | 11:41 PM | 12:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | I receive a call after sysdown and Citrix froze again and it got disconnected. When pulling up my citrix manually, it just went white. Tried to pull up other citrix but still the same. WF angel then reboot my PC and I was able to log in to my citrix. |
| Luz, Dominic | 01/11/2026 | 8:16 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Alvaira, Norallie | 01/11/2026 | 8:15 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix / Denali error / needs to reset all tools |
| Marcos, Lyka Joy | 01/11/2026 | 3:05 AM | 3:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Galisim, Lovely Nicole | 01/11/2026 | 8:14 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze - call disconnected |
| Vili, Annie Grace | 01/12/2026 | 11:20 PM | 11:42 PM | Avaya Issue - Freeze | After restarting PC, Avaya no longer works. Asking for ACM account. Changed station. |
| Francisco, Nikka Patricia | 01/08/2026 | 3:34 AM | 3:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, Cx is still on the line |
| Francisco, April Rose | 01/12/2026 | 11:37 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on the case. |
| Ponce, Renz Kirby | 01/12/2026 | 11:37 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on the case. Counter not on PDA anymore. |
| Donguines, Dia | 01/12/2026 | 12:01 AM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Got kicked out of Citrix while on break. |
| Vili, Annie Grace | 01/12/2026 | 11:43 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tools in PDA not pulling up. Receiving cases but no Athene. |
| Contillo, Jerome | 01/12/2026 | 12:15 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error, citrix froze |
| Iguis, Jessa | 01/12/2026 | 12:33 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Briones, Andrea Mean | 01/08/2026 | 3:45 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze unable to hear cx |
| Luz, Dominic | 01/12/2026 | 11:30 PM | 11:37 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Hierro, Alnie Glaze | 01/12/2026 | 11:41 PM | 11:52 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Delfin, Precious Eleanor | 01/12/2026 | 12:53 AM | 12:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Acoyong, Angel Joy | 01/12/2026 | 11:30 PM | 11:35 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Abela, Rasil | 01/12/2026 | 12:49 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abag, Jay | 01/12/2026 | 12:28 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Dela Cruz, Juhanah | 01/12/2026 | 11:55 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ponsaran, Girlie | 01/12/2026 | 11:50 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Franco, Doreen | 01/12/2026 | 11:40 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dicon, Reymelyn Grace | 01/12/2026 | 11:39 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Besana, Gene Ruel | 01/12/2026 | 11:10 PM | 11:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | na |
| Tanong, Kelly | 01/12/2026 | 10:57 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Galleno, Mark | 01/12/2026 | 11:30 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | call not disconnected but was kicked out from Citrix. Was getting SSL error when pulling up Citrix. Tried Azure, DUB and LVS. |
| Delfin, Wenjiel | 01/12/2026 | 9:11 PM | 9:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | na |
| Lizada, Bea | 01/13/2026 | 12:35 AM | 12:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ponsaran, Girlie | 01/12/2026 | 9:39 PM | 9:52 PM | Citrix Latency - Change Citrix Server | na |
| Franco, Doreen | 01/12/2026 | 9:09 PM | 9:12 PM | Citrix Latency - Change Citrix Server | na |
| Besana, Gene Ruel | 01/12/2026 | 9:12 PM | 9:20 PM | Citrix Latency - Change Citrix Server | na |
| Lubrin, Mary Gwyneth | 01/12/2026 | 12:53 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Dariagan, Esequela May | 01/12/2026 | 11:45 PM | 12:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Santillan, Wea | 01/12/2026 | 12:02 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Abag, Jay | 01/12/2026 | 8:51 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | na |
| Lizada, Bea | 01/12/2026 | 10:38 PM | 11:20 PM | Citrix Issue - Sitewide Downtime | N?A |
| Ibanez, Daniell | 01/12/2026 | 12:53 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, had to repull up tools and start again |
| Cortes, Jessa | 01/12/2026 | 10:05 PM | 11:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N?A |
| Acoyong, Angel Joy | 01/12/2026 | 11:48 PM | 12:15 AM | Citrix Latency - Change Citrix Server | Assisted TM to check citrix latency status. Attempted to use different citrix but latency persist. AFter citrix cloud reset TM was able to enter citrix. |
| Oquendo, Jemart | 01/12/2026 | 1:11 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 1:11 - 1:18 am GSD Ticket Number : Issue Type: citrix froze while on call Account Number: 1611308258436368832 POD Number: 32 POD Letter: D VPS USED: PHX REASON: citrix froze while on call // need to restart vpn and avaya // encountered issue while restarting avaya // need to to put notes on the account and endorsed cx for a callback |
| Aguilar, Leanne Kaye | 01/12/2026 | 9:30 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/12/2026 | 9:50 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/12/2026 | 8:30 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacuta, Rodelyn | 01/12/2026 | 9:03 PM | 9:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caingcoy, Rolly | 01/12/2026 | 8:48 PM | 8:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Gloria, Arielle Marie | 01/12/2026 | 8:13 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abela, Rasil | 01/12/2026 | 8:48 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Dicon, Reymelyn Grace | 01/12/2026 | 8:39 PM | 8:44 PM | Citrix Latency - Change Citrix Server | na |
| Santillan, Wea | 01/12/2026 | 8:00 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Ginalyn | 01/12/2026 | 1:17 AM | 1:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Franco, Doreen | 01/12/2026 | 7:39 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Ofalla, Louis Kenneth | 01/12/2026 | 4:00 PM | 4:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze avaya disconnected Issue: Citrix Freeze |
| Dariagan, Esequela May | 01/12/2026 | 7:47 PM | 7:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacuta, Rodelyn | 01/12/2026 | 1:08 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abag, Jay | 01/12/2026 | 7:51 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Ponsaran, Girlie | 01/12/2026 | 7:47 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | na |
| Valsote, Shaira | 01/12/2026 | 11:53 AM | 12:01 AM | Citrix Latency - Change Citrix Server | Assisted By: Wf JP |
| Tanong, Kelly | 01/12/2026 | 6:57 PM | 6:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | na |
| Cortez, Janielow | 01/12/2026 | 6:49 PM | 6:53 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | na |
| Delfin, Wenjiel | 01/12/2026 | 5:03 PM | 5:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | na |
| Abela, Rasil | 01/12/2026 | 4:45 PM | 4:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | na |
| Peremne, Tanya Kyle | 01/02/2026 | 12:00 AM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: n/a Assisted By: Coach neil |
| Delfin, Wenjiel | 01/12/2026 | 1:05 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Alejandro, Crisnavel | 01/12/2026 | 11:56 PM | 12:11 AM | Avaya Issue - Freeze | Was a customer callback required?: Who was the callback endorsed to?: Ticket: Assisted By: WF JP |
| Alovera, Rosalie | 01/12/2026 | 9:47 PM | 10:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Andrade, Tresha | 01/12/2026 | 8:57 PM | 9:23 PM | Citrix Latency - Change Citrix Server | Resolved |
| Bermudes, James | 01/09/2026 | 2:28 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Caldea, Anne Emirald | 01/12/2026 | 11:56 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Obalo, Allen Carl | 01/12/2026 | 7:53 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze avaya disconnected Issue: Citrix Freeze |
| Sobredo, Mark Bryan | 01/12/2026 | 1:15 AM | 1:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after LunchRestarted PDA and stamped on ready when PDA was pulled up |
| Sanguillosa, Rhea | 01/07/2026 | 8:50 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dimo, Charisse | 01/12/2026 | 1:14 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Jalocon, Marites | 01/12/2026 | 1:17 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - restart citrix,avaya and denali. Re pull up tools |
| Sarmiento, Xian Yan | 01/12/2026 | 11:22 PM | 12:14 AM | Citrix Latency - Change Citrix Server | Resolved |
| Altamia, Margie Ann | 01/12/2026 | 1:29 PM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Navarra, Danelyn | 01/12/2026 | 1:32 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Valsote, Shaira | 01/12/2026 | 11:53 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Arbis, Klarenz | 01/11/2026 | 7:56 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya dc Issue: Citrix freeze | Avaya dc |
| Albay, Cymon | 01/12/2026 | 1:16 AM | 1:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Gan, Mikael Van | 01/12/2026 | 11:59 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Balontong, Nino Shary | 01/12/2026 | 12:54 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Olisco, Divine | 01/08/2026 | 4:01 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Yap, Alleiah Kaye | 01/12/2026 | 12:01 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: yes Assisted By: wf jp |
| Cadorna, Diomelyn Jane | 01/12/2026 | 5:00 PM | 5:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Garcia, Christian Paul | 01/08/2026 | 4:15 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dumigpi, Althea | 01/13/2026 | 12:57 AM | 1:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Donguines, Dia | 01/12/2026 | 4:30 PM | 4:39 PM | Avaya Issue - Freeze | Name: Dia Donguines Shift Date: 12 January 2026 Start Time: 4:30 PM End Time: 4:39 PM Issue: Denali went error while on ready. Need to restart VPN- Took a while to log in. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Salas, Ma Joyce | 01/12/2026 | 5:45 PM | 5:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Deondo, Micah | 01/08/2026 | 4:58 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Carlos, Anna Mae | 01/12/2026 | 1:13 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Paulo, Pauline | 01/12/2026 | 11:51 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was a customer callback required?: no Who was the callback endorsed to?: no Assisted By: Coach Ray |
| Ordines, Kent Lester | 01/12/2026 | 5:47 PM | 5:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cordovero, Jinky | 01/12/2026 | 5:50 PM | 5:59 PM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 12 January 2026 Start Time: 5:50pm End Time: 59pm Issue: PDA unable to resolve case, HT running Account Number: 1566995201758914984 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Delima, John David | 01/08/2026 | 6:09 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borlado, Lady Mae | 01/12/2026 | 12:54 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Contillo, Jerome | 01/12/2026 | 6:54 PM | 6:56 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 1/12/2026 Start Time: 6:54 PM End Time: 6:56 PM Issue: PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Gallardo, Kian Jan | 01/12/2026 | 12:00 AM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to?:Mentor Diego Assisted By: Coach Arlene and Coach Ray |
| Abanco, Nina May | 01/12/2026 | 5:51 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Huenda, Gracelle Ann | 01/08/2026 | 6:28 AM | 6:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Cahilig, Raven Roe | 01/12/2026 | 1:47 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Dela Cruz, Rozhien | 01/12/2026 | 12:46 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Cordovero, Jinky | 01/12/2026 | 7:38 PM | 7:49 PM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 12 January 2026 Start Time: 7:38pm End Time: 7:49pm Issue: PDA ERROR WHILE ON CASE WORK Account Number: 1609079793552112702 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Besa, Mary Jane | 01/12/2026 | 5:21 PM | 6:31 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Frugalidad, Cristina | 01/08/2026 | 6:25 AM | 6:33 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Obafial, Mark Gyzzynn | 01/12/2026 | 11:48 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: NO Was a customer callback required?:NA Assisted By: Coach Ray (Kicked out of citrix wile on break/ needs to restart citrix and repull up tools.) |
| Donguines, Dia | 01/12/2026 | 7:59 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: January 12, 2026 Start Time: 7:59 PM End Time: 8:08PM Issue: Citrix froze- Avaya went on loading- need to restart Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-B Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann |
| Alabe, Jason | 01/08/2026 | 6:26 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Castro, Harvey Nicolai Andrew | 01/12/2026 | 11:51 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Arlene |
| Sanguillosa, Rhea | 01/12/2026 | 6:50 PM | 7:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Contillo, Jerome | 01/12/2026 | 8:27 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/12/2026 Start Time: 8:27 PM End Time: 8:33 PM Issue: citrix froze| citrix disconnected Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Badillo, Bernard Luis | 01/08/2026 | 5:50 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Pamunag, Jazzen Roi | 01/12/2026 | 12:35 AM | 1:27 AM | Citrix Latency - Change Citrix Server | Resolved |
| Ropa, Nina Grace | 01/12/2026 | 8:31 PM | 8:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date:1/12/26 Start Time: 8:31 pm End Time: 8:39 pm Issue: Citrix froze, PDA error while working on case PP-ESC-126548312319039000| stamped to pending logout| re started PDA and Avaya. Account Number: 5574989767069010073 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Paulo, Pauline | 01/11/2026 | 5:35 PM | 5:47 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray/arlene |
| Lopez, Jocelyn | 01/12/2026 | 7:00 PM | 7:16 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ropa, Nina Grace | 01/12/2026 | 10:59 PM | 11:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date:1/12/26 Start Time: 10:59 pm End Time: 11:12 pm Issue: Citrix froze, PDA error while working on case PP-ESC-126449356272514405| stamped to pending logout| re started PDA and Avaya. Account Number: 1792191025763299167 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Lopez, Jocelyn | 01/12/2026 | 8:27 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Celeste, Airene Mae | 01/08/2026 | 5:24 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borda, Ginalyn | 01/11/2026 | 6:20 PM | 6:31 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray/arlene |
| Cordovero, Jinky | 01/12/2026 | 11:16 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 12 January 2026 Start Time: 11:16pm End Time: 11:20pm Issue: Can't resolve case in PDA Account Number: 1609079793552112702 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Ibanez, Anacel | 01/12/2026 | 8:33 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Altamia, Margie Ann | 01/11/2026 | 5:00 PM | 5:03 PM | Citrix Latency - Change Citrix Server | Assisted By: WF JP |
| Sta Romana, Kimberley | 01/08/2026 | 5:54 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Murillo, Vanessa | 01/12/2026 | 8:42 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Alovera, Rosalie | 01/12/2026 | 1:50 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze while on call audio disappeared, did ghost spiel, restarted and stamp on ready |
| Altamia, Margie Ann | 01/11/2026 | 8:39 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Valle, Marchelle | 01/08/2026 | 3:32 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Obafial, Mark Gyzzynn | 01/11/2026 | 8:44 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray (Citrix froze while on chat/ chat not disconnected / kicked out of citrix/ relogged in to citrix continue with the chat/ AVAYA issue can't loading only/ restart AVAYA) |
| Mayuga, Chezka Kate | 01/12/2026 | 8:49 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Iglesias, Roldan | 01/08/2026 | 1:42 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alejandro, Crisnavel | 01/11/2026 | 8:49 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: yes Assisted By: Coach Arlene |
| Yap, Alleiah Kaye | 01/11/2026 | 8:52 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dhanelyn |
| Valle, Marchelle | 01/08/2026 | 11:21 AM | 11:25 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Valsote, Shaira | 01/11/2026 | 8:42 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dannilyn |
| Pulvera, Jessel Rose | 01/08/2026 | 5:33 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Martus, Feleah Mae | 01/11/2026 | 8:53 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: Mentor Dhanelyn Assisted By: Coach Arlene |
| Bernas, Michael | 01/08/2026 | 2:37 AM | 2:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Abanco, Nina May | 01/12/2026 | 8:38 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gallardo, Kian Jan | 01/11/2026 | 8:52 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to?:no Assisted By: Coach Arlene |
| Besa, Mary Jane | 01/12/2026 | 8:45 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Garcia, Christian Paul | 01/08/2026 | 8:18 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Habulan, Nicole | 01/11/2026 | 9:08 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Peremne, Tanya Kyle | 01/11/2026 | 9:00 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: n/a Assisted By: Coach Arlene |
| Tuyay, Shantal | 01/12/2026 | 1:42 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze |
| Paulo, Pauline | 01/11/2026 | 9:36 PM | 9:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Assisted By: Coach Ray/arlene Who was the callback endorsed to: no |
| Bermudes, James | 01/12/2026 | 8:47 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Gan, Mikael Van | 01/10/2026 | 8:54 PM | 9:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach arlene |
| Cadorna, Diomelyn Jane | 01/12/2026 | 8:45 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Martus, Feleah Mae | 01/11/2026 | 9:58 PM | 10:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Awayan, Andrea | 01/12/2026 | 8:54 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Selorio, Kathleen Joyce | 01/12/2026 | 1:34 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix went frozen, 1:34 but there was still a call and when it came back the call is still on going and ended around 1:45 AM. Was able to log back in the citrix after it prompted to do a restart. |
| Altamia, Margie Ann | 01/11/2026 | 10:10 PM | 10:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Arlene |
| Ordines, Kent Lester | 01/12/2026 | 10:00 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Borda, Ginalyn | 01/11/2026 | 10:20 PM | 10:27 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Not applicable |
| Capurcos, Joan | 01/12/2026 | 2:07 AM | 2:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Ofialda, Jamael | 01/12/2026 | 2:00 AM | 2:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze // VPN & AVAYA DC |
| Salas, Ma Joyce | 01/12/2026 | 10:00 PM | 10:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Zubiaga, Trimuel | 01/12/2026 | 10:03 PM | 10:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Sanguillosa, Rhea | 01/12/2026 | 9:54 PM | 10:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Alejandro, Crisnavel | 01/12/2026 | 7:56 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Lopez, Jocelyn | 01/12/2026 | 11:10 PM | 11:28 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dasig, Symon John | 01/12/2026 | 12:55 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Paulo, Pauline | 01/12/2026 | 7:48 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: no Who was the callback endorsed to?: no Assisted By: Coach arlene |
| Bernas, Michael | 01/09/2026 | 10:47 AM | 10:50 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ibanez, Anacel | 01/12/2026 | 12:33 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Peremne, Tanya Kyle | 01/11/2026 | 7:59 PM | 8:00 PM | Citrix Issue - Sitewide Downtime | Assisted By: coach ray |
| Begaso, Jestine Marie | 01/12/2026 | 12:57 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn Contemplo |
| Mayuga, Chezka Kate | 01/12/2026 | 12:50 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Valle, Marchelle | 01/09/2026 | 11:23 AM | 11:35 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Gan, Mikael Van | 01/11/2026 | 7:51 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Espolong, Kim Robert | 01/12/2026 | 12:43 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gan, Mikael Van | 01/10/2026 | 12:09 AM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and citrix froze while on on chat but the chat wasn't disconnected |
| Conlu, Ma Josefa | 01/12/2026 | 12:40 AM | 12:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Jerelyn |
| Celeste, Airene Mae | 01/09/2026 | 1:23 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Besa, Mary Jane | 01/12/2026 | 12:54 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gallardo, Kian Jan | 01/12/2026 | 7:53 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on ready and then once VPN was disconnected need to wait for the Citrix to Kicked out, and while trying to repull up tools Citrix was just on white screen without loading on the bottom left of the screen, tried various of Citrix but same issue needed to Restart Computer because something to do with the VPN. |
| Buaron, Jera | 01/12/2026 | 12:33 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Abanco, Nina May | 01/12/2026 | 12:48 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gan, Mikael Van | 01/10/2026 | 12:47 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and citrix froze while on on chat but the chat wasn't disconnected |
| Arbis, Klarenz | 01/12/2026 | 8:32 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya dc Issue: Citrix freeze | Avaya dc | Citrix lagging unable to navigate had to restart Citrix AN: 2230720626117113026 | call got dc due to sysdown | endorsed for cb | account validate |
| Altamia, Margie Ann | 01/12/2026 | 5:33 PM | 5:38 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Pulvera, Jessel Rose | 01/09/2026 | 1:29 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Biclar, Andreia Sacci | 01/12/2026 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Murillo, Vanessa | 01/12/2026 | 12:44 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Habulan, Nicole | 01/11/2026 | 12:46 AM | 12:56 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on training meeting |
| Borda, Ginalyn | 01/12/2026 | 5:28 PM | 5:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Awayan, Andrea | 01/12/2026 | 12:27 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Acervo, Erika | 01/12/2026 | 12:34 AM | 12:36 AM | Avaya Issue - Freeze | Assisted By: Coach Jerelyn |
| Yap, Alleiah Kaye | 01/11/2026 | 12:51 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITIRIX FROZE AND pda ERROR |
| Olisco, Divine | 01/09/2026 | 1:33 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Declaro, Lalyn | 01/13/2026 | 4:00 PM | 4:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while getting ready and disconnected/ need to repull up Citrix and Avaya |
| Bermudes, James | 01/12/2026 | 1:01 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Borda, Ginalyn | 01/12/2026 | 4:23 PM | 4:27 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/11/2026 | 12:48 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected while on call/ call not disconnected |
| Bayhon, Katrina | 01/13/2026 | 7:33 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze -Contact Not Disconnected| Need to re-pull-up PDA, Avaya |
| Salas, Ma Joyce | 01/12/2026 | 1:47 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Huenda, Gracelle Ann | 01/09/2026 | 1:45 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Borda, Ginalyn | 01/12/2026 | 4:03 PM | 4:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Alejandro, Crisnavel | 01/11/2026 | 12:50 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Dasig, Symon John | 01/12/2026 | 11:30 PM | 12:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Ibanez, Anacel | 01/12/2026 | 10:11 AM | 10:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Frugalidad, Cristina | 01/09/2026 | 1:46 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tupas, Jastin | 01/13/2026 | 7:32 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while validating cx account and disconnected/ need to repull up Citrix and Avaya/ Cx Account is not fully validated |
| Martus, Feleah Mae | 01/11/2026 | 12:47 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call. Was kicked out from citrix and had to set-up tools again |
| Valsote, Shaira | 01/11/2026 | 12:58 AM | 1:16 AM | Citrix Issue - Sitewide Downtime | Assisted By: WF JP |
| Alabe, Jason | 01/09/2026 | 1:47 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ordines, Kent Lester | 01/12/2026 | 2:20 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Batilaran, Frenzy Earl Sydney | 01/13/2026 | 7:34 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/server unreachable. Call disconnected due to system issue. call disconnected due to system issue. I filed a dispute for the cx and it was instant payout, however she claimed that there was another 19.99 refund that she received but wasn't credited. She said it was another dispute but I mentioned to her all the disputes she's had in her account but she said those are not. |
| Badillo, Bernard Luis | 01/09/2026 | 1:44 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Gallardo, Kian Jan | 01/11/2026 | 12:58 AM | 1:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on ready and then once VPN was disconnected need to wait for the Citrix to Kicked out, and while trying to repull up tools Citrix was just on white screen without loading on the bottom left of the screen, tried various of Citrix but same issue needed to Restart Computer because something to do with the VPN. |
| Bascos, Kyle | 01/13/2026 | 7:50 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/server unreachable/PDA error. Call disconnected due to system issue. call disconnected due to system issue. Cx called about their PPDC but before I deliver the resolution, my citrix froze and got kicked out. |
| Peremne, Tanya Kyle | 01/10/2026 | 1:00 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach arlene |
| Pinalba, Reybe | 01/13/2026 | 7:46 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze -Contact Not Disconnected| Need to re-pull-up PDA and Avaya |
| Amoguez, Apple Jane | 01/12/2026 | 1:58 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deondo, Micah | 01/09/2026 | 4:55 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ofalla, Louis Kenneth | 01/12/2026 | 10:09 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya dc Issue: Citrix freeze | Avaya dc | Citrix lagging unable to navigate had to restart Citrix |
| Trinidad, Gio Enrico | 01/13/2026 | 7:48 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked out |
| Borda, Ginalyn | 01/11/2026 | 1:00 AM | 1:18 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Valle, Marchelle | 01/09/2026 | 3:34 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Trinidad, Angelika | 01/13/2026 | 7:46 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Repull up citrix / tools / was able to finished the call with cx |
| Gallardo, Kian Jan | 01/12/2026 | 12:58 AM | 1:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Arlene WF JP |
| Declaro, Lalyn | 01/13/2026 | 8:01 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call the disconnected/ need to repull up Citrix, tools, and Avaya |
| Torres, Maycel | 01/13/2026 | 8:04 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Call got disconnected/Kicked out of Citrix |
| Candoleta, Janine Pearl | 01/13/2026 | 8:09 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | pda error |
| Trinidad, Angelika | 01/13/2026 | 8:29 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Repull up citrix / tools |
| Jore, Paul Vincent | 01/12/2026 | 2:04 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze/kickout and call disconnected. |
| Mateo, Mary Claresse | 01/13/2026 | 7:46 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Cailin, Sharmaine Joy | 01/11/2026 | 2:11 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix, PDA and Avaya. |
| Magallanes, Dylan Matthew | 01/12/2026 | 11:30 PM | 11:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30:00 PM-11:41:34 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix crashed seconds before stamping on ready. switched to a different pod and restarted all tools Account Number: none Pod Number/Letter: 4-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Trinidad, Gio Enrico | 01/13/2026 | 8:40 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | change of citrix due to latency. Repull up citrix / tools |
| Denosta, Marrianne | 01/12/2026 | 11:30 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30:00 PM-11:44 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix crashed seconds before stamping on ready. switched to a different pod and restarted all tools Account Number: none Pod Number/Letter: 5-E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tulale, Mae Con | 01/12/2026 | 11:30 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/12/2026 Start Time End Time: 11:30 - 11:40 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Having issues pulling up citrix having error "SSL error" only option is to quit, tried to open all citrix. Account Number: N/A Pod Number/Letter: 4-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Bayhon, Katrina | 01/13/2026 | 8:30 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | change of Citrix due to latency. Repull up Citrix / tools |
| Zubiaga, Trimuel | 01/12/2026 | 6:04 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Magdaluyo, Claire Mae | 01/12/2026 | 11:30 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30 PM 11:44 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Having issues pulling up citrix having error "SSL error" only option is to quit, tried to open all citrix. Account Number: none Pod Number/Letter: 4/D Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Cailin, Sharmaine Joy | 01/11/2026 | 12:03 AM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | advised tm to restart pda and avaya. |
| Zolina, Ma Vhency Rose | 01/12/2026 | 11:30 PM | 11:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/12/2026 Start Time End Time: 11:30 AM - 11:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Having issues pulling up citrix having error "SSL error" only option is to quit, tried to open all citrix. Account Number: N/A Pod Number/Letter: 5-F Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Estialbo, Rochilyn Joy | 01/12/2026 | 1:41 AM | 1:42 AM | Avaya Issue - Freeze | Advised TM to restart PDa and avaya. |
| Flotildes, Realyn | 01/12/2026 | 11:30 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11: 30 PM - 11:43 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error restart PC and set up tools. Denali won't open/restart Avaya Account Number: No acc number Pod Number/Letter: 4 - E Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: WF allen EIN: 430580/ rflotildes |
| Ofalla, Louis Kenneth | 01/12/2026 | 11:56 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya freeze Issue: Citrix freeze | Avaya freeze |
| Formelos, Diana Joy | 01/12/2026 | 1:45 AM | 1:54 AM | Avaya Issue - Freeze | Advised TM to restart PDa and avaya. Avaya took time to launch/ |
| Birog, Sam Ryan Louise | 01/12/2026 | 11:57 PM | 12:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya freeze Issue: Citrix freeze | Avaya freeze |
| Samino, Anthony Josh | 01/12/2026 | 12:30 AM | 12:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 12: 30 AM- 12:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error restart PC and set up tools. CItrix not loading change PC. Citrix takes too long to load more than 20 mins to load Account Number: No acc number Pod Number/Letter: 10 - F Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435276 / asamino |
| Magallanes, Dylan Matthew | 01/12/2026 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 12:35:37 AM-12:45:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and crashed. restarted citrix and all tools Account Number: 1603336265393266859 Pod Number/Letter: 4-C Production Floor: 5th VPN Used: PHX GSD Ticket Number Assisted by: Coach Tania |
| Obalo, Allen Carl | 01/12/2026 | 11:56 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze kicked out | Avaya freeze | PDA error Issue: Citrix freeze kicked out | Avaya freeze | PDA error |
| Bantigue, Jonna Mae | 01/12/2026 | 11:59 PM | 12:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix froze while on call Issue: citrix and avaya freeze |
| Arojado, Jay Ann | 01/12/2026 | 11:30 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30 PM - 11:43 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Severe Latency, cannot login to Citrix | PDA/AVAYA error Account Number: none Pod Number/Letter: 5 - A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Arbis, Klarenz | 01/12/2026 | 11:57 PM | 12:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya freeze Issue: Citrix freeze | Avaya freeze AN: 2069035080306506664 | call got dc due to sysdown | account validated | unauth |
| Acoyong, Angel Joy | 01/12/2026 | 2:11 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart Citrix, pda and avaya. |
| Jimenez, Jenefer | 01/12/2026 | 12:53 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 12:53 AM-12:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | when the system resumes, cx can't hear me and then the PDA got error before disconnecting the call | restart PDA Account Number: 6058855723229857614 Pod Number/Letter: 5 - D Production Floor: 5th VPN Used: PHX GSD Ticket Number Assisted by: Coach April |
| Guevara, Prince Carl | 01/12/2026 | 12:10 PM | 12:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya freeze Issue: Citrix freeze | Avaya freeze AN: 1979944674513276545 | call got dc due to Sysdown | account validated | LOGIN |
| Bondoc, John Karl Ric | 01/09/2026 | 3:11 PM | 3:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arojado, Jay Ann | 01/12/2026 | 12:56 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 12:56 AM - 01:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): System issue | Citrix froze | PDA/AVAYA error | account endorsed for callback Account Number: 5631329673614333155 Pod Number/Letter: 5 - A Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Begona, Maricar | 01/09/2026 | 3:05 PM | 3:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Magdaluyo, Claire Mae | 01/12/2026 | 1:01 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 1:01 AM 1:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | when the system resumes, cx can't hear me request for call back. Account Number: 1647505799742199359 Pod Number/Letter: 4 - D Production Floor: 5th VPN Used: PHX GSD Ticket Number Assisted by: Coach April |
| Caballero, Reto | 01/09/2026 | 1:47 PM | 1:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Samino, Anthony Josh | 01/12/2026 | 1:35 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 1:35 AM- 1:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze was able to recover my tools, need to do tracking Account Number: 5331281306633065259 Pod Number/Letter: 10-F Production Floor: 5th VPN Used: PHX GSD Ticket Number Assisted by: Coach Tania |
| Lizada, Bea | 01/12/2026 | 2:25 AM | 2:27 AM | Avaya Issue - Freeze | N/A |
| Tindog, Laiza Mae | 01/09/2026 | 4:48 AM | 4:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bilbao, Kryztelle Faith | 01/12/2026 | 12:31 PM | 12:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: PDA error Issue: PDA AN: 2222227968759320552 | call got dc due to Sysdown | account validated | Billing agreement |
| Zapico, Rosario | 01/12/2026 | 1:40 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check situation. Citrix took time to load and for avaya as well. TM restart PDA and other tools. |
| Diaz, Jessirie | 01/09/2026 | 4:45 AM | 4:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ebuna, Ckim Wesley | 01/12/2026 | 1:48 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised PDA and Avaya |
| Ocumas, Christine | 01/09/2026 | 5:38 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frial, Dave Lee | 01/09/2026 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 01/09/2026 | 5:46 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amparo, Ana Roces | 01/08/2026 | 1:36 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | The teammate's citrix was froze and disconnected. Teammate is having hard time pulling up AVAYA. Affected account: *1231099094319898852 |
| Begona, Maricar | 01/09/2026 | 7:09 AM | 7:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Nedula, Cleo Mariz | 01/09/2026 | 7:07 AM | 7:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Montalban, Lorebe | 01/08/2026 | 1:31 AM | 1:38 AM | Avaya Issue - Freeze | Teammate's AVAYA was disconnected and having hard time relaunching the AVAYA. Affected account: *5620870658272327349 |
| Bondoc, John Karl Ric | 01/09/2026 | 7:12 AM | 7:23 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Berdandino, Rosalie | 01/09/2026 | 7:13 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| De Honor, Cezarah Marie | 01/12/2026 | 5:51 PM | 6:02 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED- sysdown while on chat,. had to send message before resetting up avaya and vpn |
| Caballero, Reto | 01/09/2026 | 9:31 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/08/2026 | 1:41 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. The teammate also having hard time pulling up AVAYA and established VPN. Affected account: *1335913903283208064 |
| Espinosa Jr, Mervin | 01/08/2026 | 1:49 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and PDA went into error. |
| Caballero, Reto | 01/09/2026 | 9:31 AM | 9:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/09/2026 | 5:26 AM | 5:36 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tindog, Laiza Mae | 01/09/2026 | 9:40 AM | 10:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barnachea, Joanna Felisa | 01/09/2026 | 5:34 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Devera, Chris Bob Jasper | 01/08/2026 | 1:44 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix froze and AVAYA was disconnected. |
| Bengan, Aicyl | 01/09/2026 | 5:47 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Protasio, Jay Paulo | 01/09/2026 | 5:32 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tindog, Laiza Mae | 01/12/2026 | 12:30 AM | 12:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Labayo, Maria Aizabelle | 01/09/2026 | 5:51 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Vegafria, Manny Mark | 01/10/2026 | 8:17 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Garcia, Christian Paul | 01/09/2026 | 5:46 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alcos, Jenny | 01/13/2026 | 1:25 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix issue |
| Ayuda, Ma Victoria | 01/08/2026 | 1:48 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and disconnected. The teammate had to re-pull up the tools. Ticket Number: IMS0832051 |
| Sta Romana, Kimberley | 01/09/2026 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alabe, Jason | 01/09/2026 | 5:49 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Magluyan, Grace Alondra Joy | 01/08/2026 | 1:49 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The teammate was disconnected from citrix. AVAYA and VPN was also disconnected. Affected account: *1944687576712799286 |
| Bordan, Rielyn Mae | 01/12/2026 | 2:34 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze/kickout and call disconnected. |
| Arbolado, Danielle | 01/12/2026 | 2:37 AM | 2:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Had to restart Avaya and PDA |
| Tuyay, Shantal | 01/12/2026 | 2:47 AM | 2:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reset Citrix and Avaya |
| Isada, Ayessa | 01/08/2026 | 4:10 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line |
| Abayon, Madge | 01/11/2026 | 2:14 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze during call/dropped call |
| Artates, Gemma | 01/11/2026 | 1:48 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Bernas, Michael | 01/11/2026 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Arnaiz, Leandra Mae | 01/11/2026 | 11:50 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Artates, Gemma | 01/11/2026 | 11:53 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Valle, Marchelle | 01/11/2026 | 12:12 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call disconnected |
| Iglesias, Roldan | 01/10/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Tolentino, Realyn | 01/12/2026 | 3:23 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected / Call not Disconnected |
| Daniel, Mark Jojit | 01/12/2026 | 3:23 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Kicked out |
| Arnaiz, Leandra Mae | 01/10/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Miranda, Kyle Heaven | 01/12/2026 | 1:37 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Anisco, Jannah Gift | 01/12/2026 | 3:26 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out |
| Azarcon, RJ Timothy | 01/10/2026 | 5:52 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out PDA froze |
| Dizon, Arnel | 01/12/2026 | 1:54 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Olisco, Divine | 01/09/2026 | 5:34 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Escalada, Johann Mikhail | 01/08/2026 | 4:19 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and restarted. Cx on the line |
| Dela Cruz, Kyle Christian | 01/10/2026 | 5:43 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Huenda, Gracelle Ann | 01/09/2026 | 5:47 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Protasio, Jay Paulo | 01/10/2026 | 5:41 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Esteban, Janelle | 01/12/2026 | 2:25 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Delima, John David | 01/09/2026 | 5:47 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valle, Marchelle | 01/10/2026 | 5:45 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call disconnected |
| Salgado, Bryan Steven | 01/08/2026 | 5:48 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and closed avaya froze and close. Cx on the line but no audio |
| Abayon, Madge | 01/10/2026 | 5:42 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze during call: dropped call |
| Deondo, Micah | 01/09/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rizalde, Marylyn | 01/12/2026 | 2:35 AM | 2:44 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Artates, Gemma | 01/10/2026 | 5:42 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Briones, Andrea Mean | 01/08/2026 | 7:47 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected. Kicked out of citrix need to pull out tools |
| Pulvera, Jessel Rose | 01/09/2026 | 5:31 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bunol, Alvin Joshua | 01/12/2026 | 2:45 AM | 2:49 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bernas, Michael | 01/10/2026 | 5:19 AM | 5:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Baure, Nika Jeane | 01/08/2026 | 7:47 AM | 7:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and log out, need to pull up tools again |
| Artates, Gemma | 01/09/2026 | 5:42 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 01/10/2026 | 4:47 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Abayon, Madge | 01/10/2026 | 1:59 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Sta Romana, Kimberley | 01/10/2026 | 2:24 AM | 2:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Iglesias, Roldan | 01/10/2026 | 1:43 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dalumpines, Athea Trisha | 01/08/2026 | 1:13 AM | 1:55 AM | No Audio - PDA/ other tools still functional | Teammate encountered an Audio issue. The tele-connector wasn't working. The teammate was advised to reboot the PC. Ticket Number: IMS0832051 |
| Randoy, Jenebeth | 01/12/2026 | 3:38 AM | 3:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM got kick out on citrix while on LUNCH/BREAK |
| Celino, Ar Brian | 01/08/2026 | 8:03 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out need to pull up new citrix and Avaya |
| Parohinog, Reynan | 01/08/2026 | 3:03 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected. When the teammate tried to re-connect VPN and sign in the AVAYA, teammate also encountered AVAYA freeze. Ticket Number: IMS0832051 Affected account: *1598804271151734438 |
| Valle, Marchelle | 01/12/2026 | 12:08 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Call got disconnected |
| Encina, Felix John | 01/08/2026 | 5:19 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was kicked out from citrix and needed to re-pull up tools. Ticket Number: IMS0832051 |
| Dela Cruz, Kyle Christian | 01/12/2026 | 1:29 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Arnaiz, Leandra Mae | 01/12/2026 | 1:34 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Graciadas, John Wilbert | 01/08/2026 | 1:44 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch Ticket Number: IMS0832051 |
| Artates, Gemma | 01/12/2026 | 1:36 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Oliveros, Christine | 01/08/2026 | 8:03 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out // call ghost spiel |
| Iglesias, Roldan | 01/12/2026 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Celeste, Airene Mae | 01/12/2026 | 2:29 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Protasio, Jay Paulo | 01/12/2026 | 1:42 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Suderio, Marco Pablo | 01/08/2026 | 8:10 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out / While on call |
| Procalla, Vincent Albert | 01/12/2026 | 10:00 PM | 10:30 PM | Avaya Issue - Freeze | Audio Issue/ Teleconnector not working / Teammate had to change station multiple times because he can't login to VPN. Account Number: 1695866955806912077 |
| Espinosa Jr, Mervin | 01/08/2026 | 5:50 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *1859956847540613266 |
| Huenda, Gracelle Ann | 01/12/2026 | 1:43 AM | 1:53 AM | No Audio - PDA/ other tools still functional | NO AUDIO WHILE ON CALL |
| Dellava, Angelica Mae | 01/08/2026 | 8:03 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Avaya froze, no call |
| Abayon, Madge | 01/12/2026 | 1:44 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call |
| Adodoli, Karl Howen | 01/08/2026 | 5:38 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected including the VPN while on lunch. Ticket Number: IMS0832051 |
| Olisco, Divine | 01/12/2026 | 2:29 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error and Avaya hard reset |
| Bernas, Michael | 01/12/2026 | 4:02 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Amparo, Ana Roces | 01/08/2026 | 4:54 AM | 4:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and encountered an audio issue. Citrix has ben disconnected and AVYA took too long to be pulled up. |
| Escalada, Johann Mikhail | 01/08/2026 | 8:21 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and went back. |
| Magluyan, Grace Alondra Joy | 01/08/2026 | 5:47 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the AVAYA. Affected account: *2296189796193043150 |
| Escalada, Johann Mikhail | 01/08/2026 | 9:19 AM | 9:22 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and restarted pda |
| Oliveros, Christine | 01/08/2026 | 9:52 AM | 9:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and not kicked out// call ghost spiel // pda error |
| Escalada, Johann Mikhail | 01/08/2026 | 12:35 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Critix kickout, Cx on the line. Restarted everything. |
| Dalumpines, Athea Trisha | 01/08/2026 | 5:51 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and PDA went into error. |
| Escalada, Johann Mikhail | 01/09/2026 | 12:35 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citix kickout, Cx on the line. Restarted everything. |
| Yamson, Jhon Richard | 01/09/2026 | 11:30 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citix kickout, Citrix Froze, Hard Reset |
| Labayo, Maria Aizabelle | 01/12/2026 | 3:47 AM | 3:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked freeze/out |
| Valle, Marchelle | 01/12/2026 | 4:14 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Call got disconnected |
| Amparo, Ana Roces | 01/08/2026 | 5:53 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was froze and PDA went into error while on lunch. Ticket Number: IMS0832051 |
| Bandellon, Razel Ann | 01/12/2026 | 1:26 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | other computer went black while still on call and need to reset it and pull up tools again |
| Montalban, Lorebe | 01/08/2026 | 5:33 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was froze and AVAYA was disconnected while on lunch. Ticket Number: IMS0832051 |
| Salgado, Bryan Steven | 01/09/2026 | 1:38 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, customer on the line but no audio. |
| Lingco, Rollene | 01/12/2026 | 11:31 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | Avaya not responding need to quit avaya - assisted by Coach Arvin |
| Ayuda, Ma Victoria | 01/08/2026 | 5:53 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch and citrix was disconnected. |
| Devera, Chris Bob Jasper | 01/08/2026 | 5:48 AM | 6:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and PDA went into error while on lunch. Ticket Number: IMS0832051 |
| Olisco, Francis John | 01/12/2026 | 2:44 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error while on Break. |
| Aniero, Mark Anthony | 01/12/2026 | 2:56 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | Citrix got disconnected |
| Acejo, Aljune Mike | 01/12/2026 | 3:19 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call || Call was disconnected |
| Rance, Clem | 01/12/2026 | 3:55 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Celino, Chriselle | 01/12/2026 | 2:28 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Bandellon, Razel Ann | 01/12/2026 | 3:52 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on cal - initiated a ghost spiel when I got no response - call disconnected |
| Lucahin, Angelie | 01/12/2026 | 3:44 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Francisco, Nikka Patricia | 01/09/2026 | 2:58 AM | 3:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, PDA error when i receiving the call and call got disconnected. Acc. not validated yet. |
| Lingco, Rollene | 01/12/2026 | 3:32 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | no response from cx's end | delivered ghost spiel and end the call | need to restart citrix and pull up tools |
| Labrador, Rachel | 01/13/2026 | 3:35 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| avaya disconnected |
| Alayon, Alexander Paul | 01/12/2026 | 4:20 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE// NO AUDIO |
| Pamati-an, John Lester | 01/09/2026 | 2:58 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout, Citrix Froze, Call disconnected |
| Marcelo, Johoney | 01/12/2026 | 4:17 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR while waiting for the next call |
| Magbanua, Ailyn | 01/12/2026 | 4:17 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected |
| Torre, Kin Bryan | 01/12/2026 | 4:26 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected |
| Magbanua, Ailyn | 01/12/2026 | 4:17 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call disconnected/Avaya took to long to respond |
| Buala, Kristine Grace | 01/12/2026 | 3:57 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Abolucion, Jodelyn | 01/12/2026 | 3:38 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mayo, Emie Rose | 01/12/2026 | 3:54 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Tondo, Joshua | 01/12/2026 | 4:05 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | no response from cx's end | delivered ghost spiel and end the call | need to restart citrix and pull up tools |
| Floro, Claire Jacynth | 01/12/2026 | 4:13 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call not disconnected// AVAYA unresponsive//PDA error |
| Azarcon, RJ Timothy | 01/12/2026 | 2:51 AM | 2:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Kicked out and PDA freeze |
| Parohinog, Reynan | 01/08/2026 | 7:22 AM | 7:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze. PDA and avaya was disconnected and PDA went into error. Affected account: *1583384508486537717 |
| Oloroso, Mark Bryan | 01/13/2026 | 3:45 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Barrera, Bonnie Andrew | 01/12/2026 | 4:13 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Bordan, Jon Bonjam | 01/12/2026 | 2:52 AM | 2:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Doroteo, Jargelyn | 01/13/2026 | 3:54 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Vegafria, Manny Mark | 01/13/2026 | 4:18 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | vpn dc |
| Empeno, Alleah Camille | 01/13/2026 | 4:18 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out |
| Empeno, Alleah Camille | 01/13/2026 | 4:43 AM | 4:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error |
| Nadate, Jonnabell | 01/12/2026 | 4:33 AM | 4:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Iguin, Harlyn Mae | 01/12/2026 | 4:33 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected call disconnected |
| Dalumpines, Athea Trisha | 01/09/2026 | 12:00 AM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze, the AVAYA was disconnected and PDA went into error. Affected account: *2289322557043311689 |
| Isada, Ayessa | 01/09/2026 | 3:06 AM | 3:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line |
| Borja, Phoebe | 01/12/2026 | 5:00 AM | 5:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and check avaya settings |
| Francisco, Nikka Patricia | 01/09/2026 | 4:00 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | other screen is not responding, need to reset my citrix and pull up my tools. |
| Escalada, Johann Mikhail | 01/09/2026 | 4:34 AM | 4:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Critix froze,restared avaya and pda. while pending break |
| Ayuda, Ma Victoria | 01/09/2026 | 12:07 AM | 12:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the citrix. PDA went into error. Affected account: *1416419517839024199 |
| Oliveros, Christine | 01/09/2026 | 4:50 AM | 4:57 AM | Avaya Issue - Freeze | avaya restart due to 5 minutes waiting for next call |
| Olisco, Francis John | 01/12/2026 | 4:24 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call |
| Salgado, Bryan Steven | 01/09/2026 | 5:40 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and close |
| Uadan Jr, Richard | 01/13/2026 | 4:12 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Disconnected |
| Adodoli, Karl Howen | 01/09/2026 | 11:55 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was disconnected including VPN. The teammate needed to re-pull up the tools. Ticket Number: IMS0833133 |
| Amparo, Ana Roces | 01/09/2026 | 12:25 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate citrix and VPN was disconnected. Affected account: *2288027510710553087 |
| Resurreccion, Rodel John | 01/12/2026 | 5:02 AM | 5:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call | PDA went white | call disconnected |
| Parohinog, Reynan | 01/09/2026 | 12:30 AM | 12:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was disconnected while on break. VPN was also disconnected. Ticket Number: IMS0833133 |
| Amparo, Ana Roces | 01/09/2026 | 2:41 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Citrix froze and disconnected including the VPN. Affected account: *1770932466045304829 |
| Amparo, Ana Roces | 01/09/2026 | 2:05 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and disconnected including the VPN. Affected account: *6081391840378585818 |
| Viejo, Jerilee | 01/12/2026 | 3:18 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out |
| Encina, Felix John | 01/09/2026 | 3:05 AM | 3:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the VPN. Affected account: *1501132861636578002 |
| Arbolado, Danielle | 01/12/2026 | 3:21 AM | 3:35 AM | Citrix Latency - Change Citrix Server | Reset Citrix and Avaya//Had to pull up tools and citrix again due to being kicked out |
| Albay, Cymon | 01/12/2026 | 5:16 AM | 5:23 AM | Citrix Froze - CONTACTS DISCONNECTED | restart citrix, |
| Anisco, Jannah Gift | 01/12/2026 | 5:28 AM | 5:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Can't end and unhold the call/ quit Avaya/ restarted Avaya and PDA |
| Borda, Lourgene | 01/12/2026 | 5:50 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart tools Citrix,VPN,Avaya and PDA. |
| Arellano, Rose Anne | 01/12/2026 | 5:42 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart citrix and Avaya. Advised tm to stamp on ready right away. |
| Custodio, Dephra Nicole | 01/12/2026 | 5:39 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Iglesias, Roldan | 01/12/2026 | 4:43 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze got kick out |
| Victoriano, Roilen Brian | 01/12/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya and PDA, Advised tm to stamp on ready right away, |
| Celeste, Airene Mae | 01/12/2026 | 5:40 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of Citrix while on lunch |
| Huenda, Gracelle Ann | 01/12/2026 | 5:44 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX FROZEN WHILE ON LUNCH |
| Azarcon, RJ Timothy | 01/12/2026 | 5:52 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA freeze |
| Bernas, Michael | 01/12/2026 | 5:29 AM | 5:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | avaya error while on lunch |
| Alabe, Jason | 01/12/2026 | 5:47 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and call disconnected |
| Frugalidad, Cristina | 01/12/2026 | 4:44 AM | 4:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logout while on Lunch/ needed to pull up tools |
| Bernas, Michael | 01/12/2026 | 6:14 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Bacuta, Shairra Joy | 01/12/2026 | 5:40 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out to citrix |
| Olisco, Divine | 01/12/2026 | 6:05 AM | 6:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Delegencia, Karl Kevin | 01/12/2026 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Bengan, Aicyl | 01/12/2026 | 5:44 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on lunch| kick out citrix |
| Cezar, Mary Mae | 01/12/2026 | 10:40 PM | 10:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Tecson, Cathy | 01/12/2026 | 11:22 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen |
| Abayon, Madge | 01/12/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze after Lunch/ needed to pull up tools |
| Patricio, Jason | 01/12/2026 | 10:00 PM | 10:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to connect to VPN | Black screen after logging in to citrix |
| Alojado, Geoven | 01/12/2026 | 6:03 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Stamp on ready right away. |
| Macaculop, Chona | 01/09/2026 | 5:41 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cezar, Mary Mae | 01/12/2026 | 11:15 PM | 11:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | cannot hear cx on the line/rebbot computer/change pod |
| Cailin, Sharmaine Joy | 01/12/2026 | 6:03 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Esporma, Hannah Mae | 01/09/2026 | 5:47 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obafial, Christian Jay | 01/12/2026 | 1:35 AM | 1:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Bernas, Cesa Marie | 01/12/2026 | 6:15 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out from citrix |
| Badillo, Bernard Luis | 01/12/2026 | 6:07 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected/ Contact not disconnected |
| Majen, Jenylyn | 01/12/2026 | 3:33 AM | 3:35 AM | Avaya Issue - Freeze | Resolved |
| Capurcos, Joan | 01/12/2026 | 6:11 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and Avaya. Advised tm stamp on ready right away. |
| Frial, Dave Lee | 01/10/2026 | 11:05 PM | 11:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Buenvenida, Grace | 01/12/2026 | 9:45 PM | 10:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | can't connect to vpn |
| Buenvenida, Grace | 01/12/2026 | 6:12 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Tariao, John David | 01/12/2026 | 2:01 AM | 2:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Arboleda Jr, Arnel | 01/10/2026 | 1:43 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Vega, Genre Judd | 01/12/2026 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ citrix kickout/ avaya error |
| Ofialda, Jamael | 01/12/2026 | 6:16 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Frial, Dave Lee | 01/10/2026 | 3:05 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diaz, Frenmar | 01/12/2026 | 2:21 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Baldonado, Regene | 01/12/2026 | 6:19 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Veronica, Crisia Joy | 01/12/2026 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ citrix kickout/ avaya error |
| Esporma, Hannah Mae | 01/10/2026 | 5:36 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Krizzia Anne | 01/12/2026 | 5:37 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Arboleda Jr, Arnel | 01/10/2026 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Solis, Mary Louise | 01/12/2026 | 5:39 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error Kick out of Citrix |
| Castro, Nyl John | 01/12/2026 | 12:40 AM | 12:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while cx was still on the line. |
| De Juan, Ivan Raphael | 01/12/2026 | 5:37 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Tanuyan, Zephamor Borrish | 01/10/2026 | 5:27 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Macaculop, Chona | 01/10/2026 | 3:37 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bernas, Cesa Marie | 01/12/2026 | 3:24 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Fiolog, Crystal May | 01/12/2026 | 6:12 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and avaya. Advised tm to tamp on ready right away. |
| Patricio, Jason | 01/12/2026 | 1:56 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Critrix froze | Denali error | avaya failed |
| Sonio, Jomark Vincent | 01/10/2026 | 5:42 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Russ, Germalyn | 01/12/2026 | 1:36 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Frial, Dave Lee | 01/11/2026 | 10:31 PM | 10:51 PM | Citrix Latency - Change Citrix Server | N/A |
| Patricio, Jason | 01/12/2026 | 1:10 AM | 1:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Critrix froze | Denali error |
| Castro, Nyl John | 01/12/2026 | 3:46 AM | 3:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Supposed to ready at 3:48 but citrix kicked me out. |
| Tanuyan, Zephamor Borrish | 01/11/2026 | 1:53 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bernas, Cesa Marie | 01/12/2026 | 10:00 AM | 10:20 AM | Avaya Issue - Freeze | Can't sign in to Avaya |
| Tambong, Levi | 01/12/2026 | 5:35 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali error| citrix exited| call not disconnected |
| Baranda, Patricia Ann | 01/12/2026 | 3:37 AM | 3:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR after lunch |
| Frial, Dave Lee | 01/11/2026 | 3:29 AM | 3:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Patricio, Jason | 01/12/2026 | 6:10 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of citrix |
| Iguin, Harlyn Mae | 01/12/2026 | 3:30 AM | 3:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to check avaya audio settings. TM was able to go on ready as audio issue fixed. |
| Deviente, Jenny | 01/12/2026 | 5:40 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ citrix kickout/ avaya error |
| Cobrado, Ma Cyrine | 01/12/2026 | 6:15 AM | 6:16 AM | No Audio - PDA/ other tools still functional | Restart Audio Advised to restart PDA |
| Condez, Rea Angelika | 01/12/2026 | 5:45 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call |
| Sonio, Jomark Vincent | 01/11/2026 | 1:41 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cobrado, Ma Cyrine | 01/12/2026 | 4:11 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on Citrix restart while on break | restart all tools |
| Frio, Denziel Marie | 01/12/2026 | 5:56 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze at 5:56 AM and kicked out from citrix at 5:58 AM while engage in a call. Unable to hear response from CX, I initiated ghost spiel |
| Pagsuguiron, Rachel | 01/11/2026 | 5:57 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Patricio, Aikie | 01/12/2026 | 5:32 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | Restart Citrix |
| Tanuyan, Zephamor Borrish | 01/11/2026 | 5:54 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Rescate, Paul Jensen | 01/12/2026 | 2:34 AM | 2:47 AM | Avaya Issue - Freeze | Assisted TM to restart PDA and Avaya. Avaya took time to pull-up. |
| Graciadas, John Wilbert | 01/09/2026 | 3:14 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the AVYAYA. PDA went into error. Affected account: *2244617240325304075 |
| Ongkingco, Kim Verly | 01/12/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Frial, Dave Lee | 01/11/2026 | 6:35 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Billanes, Axcelle Mar | 01/12/2026 | 3:39 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on Citrix while assisting cx and need to pull up the tools again |
| Celino, Ar Brian | 01/09/2026 | 6:01 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out need to pull up new citrix and Avaya |
| Montalban, Lorebe | 01/09/2026 | 3:20 AM | 3:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and having hard time pulling up AVAYA. Affected account: *1666796238236146965 |
| Busia, John Paul | 01/12/2026 | 3:38 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on Citrix while assisting cx and need to pull up the tools again |
| Espinosa Jr, Mervin | 01/09/2026 | 3:24 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the VPN. Affected account: *1321825202996457537 |
| Alarba, Phoebecates | 01/12/2026 | 2:20 AM | 2:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrx froze and automatically disconnected while on call need to log back in again. |
| Pamati-an, John Lester | 01/09/2026 | 7:23 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | disconnected while on lunch |
| Llorente, Mel Rose | 01/12/2026 | 10:00 PM | 10:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Can't pull up denali | need to change citrix |
| Dalumpines, Athea Trisha | 01/09/2026 | 3:40 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the VPN. Affected account: *1244718709803573994 |
| Dellava, Angelica Mae | 01/09/2026 | 7:25 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya kicked out while on lunch, hard reset |
| Adodoli, Karl Howen | 01/09/2026 | 4:04 AM | 4:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN was disconnected and PDA went into error while on break. Ticket Number: IMS0833133 |
| Oliveros, Christine | 01/09/2026 | 7:30 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix kicked out while on lunch |
| Ayuda, Ma Victoria | 01/09/2026 | 4:04 AM | 4:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN was disconnected and PDA went into error. Teammate was kicked out from citrix the teammate needed to re-pull up the tools. Ticket Number: IMS0833133 |
| Isada, Ayessa | 01/25/2026 | 7:26 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | hard reset, Citrix & PDA disconnected while on lunch. Need to start over. |
| Escalada, Johann Mikhail | 01/09/2026 | 8:34 AM | 8:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout |
| Balona, Shela | 01/12/2026 | 5:21 AM | 5:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix while assisting cx. |
| Escalada, Johann Mikhail | 01/09/2026 | 9:35 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and avaya disconnected |
| Escalada, Johann Mikhail | 01/12/2026 | 12:36 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out, change pc due to Citrix not working |
| Escalada, Johann Mikhail | 01/12/2026 | 1:18 AM | 1:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Restated Pc and Tools due to Lag |
| Cailin, Sharmaine Joy | 01/12/2026 | 6:26 AM | 6:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected during the call. The call continued outside Citrix, but Denali could not be accessed. I was able to cater customer's concern and end the call with closing spiel. |
| Baure, Nika Jeane | 01/12/2026 | 3:43 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, cx disconnected |
| Amparo, Ana Roces | 01/09/2026 | 7:08 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch VPN was disconnected. Ticket Number: IMS0833133 |
| Federiso, Maria Angela | 01/12/2026 | 5:52 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix then restart PC; Signed in to Avaya; Restart Citrix |
| Francisco, Nikka Patricia | 01/12/2026 | 3:43 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze but Cx is still on the line |
| Amparo, Ana Roces | 01/09/2026 | 7:17 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and PDA went into error while on lunch. Ticket Number: IMS0833133 |
| Tuyay, Shantal | 01/12/2026 | 5:47 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | WHILE ON THE CALL/ CALL NOT DICONNECTED |
| Espinosa Jr, Mervin | 01/09/2026 | 7:22 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error and VPN was disconnected while on lunch. Ticket Number: IMS0833133 |
| Randoy, Jenebeth | 01/12/2026 | 11:01 PM | 11:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Randoy, Jenebeth | 01/12/2026 | 1:22 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | call not disconnected but was kicked out from Citrix. Restarted VPN and Avaya and repull up tools |
| Bernas, Cesa Marie | 01/12/2026 | 7:17 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC freeze, PDA ERROR |
| Daniel, Mark Jojit | 01/12/2026 | 7:18 AM | 7:21 AM | Citrix Issue - Sitewide Downtime | Citrix froze. Call disconnected |
| Manican, Joanna Len | 01/12/2026 | 2:39 AM | 2:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, Citrix and call got disconnected, restarted VPN, AVAYA, and PDA |
| Cortes, Gabriel | 01/12/2026 | 7:13 AM | 7:20 AM | Citrix Issue - Sitewide Downtime | PC freeze |
| Dellava, Angelica Mae | 01/12/2026 | 3:54 AM | 3:59 AM | Avaya Issue - Freeze | Avaya froze while waiting for a call |
| Russ, Germalyn | 01/12/2026 | 7:13 AM | 7:22 AM | Citrix Issue - Sitewide Downtime | PC freeze |
| Tolentino, Realyn | 01/12/2026 | 7:13 AM | 7:20 AM | Citrix Issue - Sitewide Downtime | Citrix freeze |
| De Juan, Ivan Raphael | 01/12/2026 | 7:17 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | VPN disconnected; PDA error |
| Algarne, Roby Jean | 01/12/2026 | 7:16 AM | 7:26 AM | Citrix Issue - Sitewide Downtime | Citrix froze. Call disconnected |
| Ponsaran, Krizzia Anne | 01/12/2026 | 7:19 AM | 7:22 AM | Citrix Issue - Sitewide Downtime | PC Freeze |
| Simon, Cheryll Grace | 01/12/2026 | 7:16 AM | 7:26 AM | Citrix Issue - Sitewide Downtime | VPN disconnected | PDA error | citrix closed |
| Vega, Genre Judd | 01/12/2026 | 7:17 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | VPN disconnected; PDA error,kicked out of citrix |
| Briones, Andrea Mean | 01/12/2026 | 4:00 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze disconnected and connected able to hear cx after connected but after a minute unable to hear cx |
| Estrella, Joyce | 12/19/2025 | 10:00 PM | 10:25 PM | No Audio - PDA/ other tools still functional | No audio on Avaya. Had to change station |
| Oliveros, Christine | 01/12/2026 | 4:03 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / pda error while waiting for next call |
| Galleno, Mark | 01/12/2026 | 3:26 AM | 3:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch was kicked and need to restart took long to pull up Citrix and Avaya. |
| Lucahin, Angelie | 01/12/2026 | 3:44 AM | 3:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch was kicked and need to restart took long to pull up Citrix and Avaya. |
| Tayco, Khevin | 12/19/2025 | 7:18 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Montalban, Lorebe | 01/09/2026 | 7:22 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error and VPN was disconnected while on lunch. Ticket Number: IMS0833133 |
| Iguin, Harlyn Mae | 01/12/2026 | 7:29 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Liganzon, John Loren | 01/10/2026 | 11:42 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected/Unreachable || contact disconnected |
| Villas, Neca | 01/12/2026 | 4:02 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while having a cx on the line |
| Procalla, Vincent Albert | 01/12/2026 | 7:19 AM | 7:22 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Isada, Ayessa | 01/12/2026 | 4:10 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is still on the line. |
| Liganzon, John Loren | 01/10/2026 | 4:02 PM | 4:06 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected/Unreachable || contact disconnected |
| Condez, Rea Angelika | 01/12/2026 | 7:18 AM | 7:21 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Celino, Ar Brian | 01/12/2026 | 4:15 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and audio issue. Ghost spiel initiated. |
| Alcones, Paula Jane | 01/12/2026 | 7:13 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze, no response heard from the CX | got kicked out and citrix connection got lost |
| Liganzon, John Loren | 01/10/2026 | 5:36 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error/Disconnected call not disconnected. |
| Ariaga, Trixie | 01/11/2026 | 5:35 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break |
| Suderio, Marco Pablo | 01/12/2026 | 4:19 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & Kick-out / while on call / hard reset initiated |
| Alayon, Alexander Paul | 01/12/2026 | 7:31 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR/ CITRIX KICK OUT WHILE ON LUNCH |
| Villorente, Aira Khrystine | 01/10/2026 | 11:56 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya issue and PDA error while on call |
| Rescate, Paul Jensen | 01/12/2026 | 6:48 AM | 6:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA however tm did not provide account number. Advised tm to stamp on ready right away. |
| Villorente, Aira Khrystine | 01/10/2026 | 5:38 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Citric disconnected |
| Oliveros, Christine | 01/12/2026 | 5:19 AM | 5:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze // call ghost spiel |
| Pamati-an, John Lester | 01/12/2026 | 6:11 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while on lunch |
| Tablo, Roxann | 01/12/2026 | 4:37 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on call - VPN, AVAYA, and PDA kicked out |
| Villorente, Aira Khrystine | 01/11/2026 | 10:43 PM | 10:52 PM | Avaya Issue - Freeze | PDA error | Avaya issue | need to change PC |
| Olivas, Johanna | 01/12/2026 | 4:55 AM | 5:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and Citrix. Advised to stamp on ready. |
| Escalada, Johann Mikhail | 01/12/2026 | 6:14 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out and avaya during lunch |
| Lubrin, Mary Gwyneth | 01/12/2026 | 4:42 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. Restarted tools |
| Selorio, Kathleen Joyce | 01/12/2026 | 7:12 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen, citrix kicked out while still under call and then audio failed. |
| Villorente, Aira Khrystine | 01/11/2026 | 4:12 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Citric disconnected |
| Olivas, Johanna | 01/12/2026 | 7:13 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and PDA. advised tm to stamp on ready. |
| Catalan, Jowelyn | 01/13/2026 | 7:18 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Salgado, Bryan Steven | 01/12/2026 | 5:43 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and closed /Hard Reset/ call on going until customer has no audio call ghst spiel |
| Escalada, Jacene Joy | 01/12/2026 | 4:51 AM | 5:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call. Contact got disconnected. Restarted Citrix, Avaya and Denali. |
| Arellano, Rose Anne | 01/12/2026 | 7:13 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | Citrix kickout | Call got disconnected | PDA and Avaya reset| re pull up tools |
| Ariaga, Trixie | 01/11/2026 | 5:35 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break |
| Cordova, Jayvin | 01/13/2026 | 4:29 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Resurreccion, Rodel John | 01/12/2026 | 7:27 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected | hard reset | while on lunch |
| Peral Jr, Teodolfo | 01/12/2026 | 7:15 AM | 7:26 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Magbanua, Ailyn | 01/12/2026 | 7:44 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on lunch |
| Francisco, Patricia Ann | 01/12/2026 | 6:45 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while waiting fopr the next call. Hard reset and have topull up all tools. |
| Liganzon, John Loren | 01/11/2026 | 5:27 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze, PDA error/Disconnected after break, stamp break on 5:27 AM, Citrix/Froze and disconnected 5:40 AM, stamp ready 5:47 AM. |
| Victoriano, Roilen Brian | 01/12/2026 | 7:13 AM | 7:29 AM | Citrix Issue - Sitewide Downtime | Citrix disconnected | Citrix cloud reset| Call disconnected | Restart PDA |
| Duran, Louella | 01/13/2026 | 7:25 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA, Citrix, and Avaya Disconnect |
| Estrella, Joyce | 01/12/2026 | 7:19 AM | 7:22 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Santos, Raquel | 01/03/2026 | 7:36 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Hard reset |
| Francisco, Patricia Ann | 01/12/2026 | 7:14 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call. |
| Custodio, Dephra Nicole | 01/12/2026 | 7:07 AM | 7:35 AM | Citrix Issue - Sitewide Downtime | Citrix froze during call. The call still on going, avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Marcelo, Johoney | 01/12/2026 | 7:45 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected | hard reset | while on lunch |
| Baranda, Patricia Ann | 01/12/2026 | 7:14 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Escalada, Johann Mikhail | 01/12/2026 | 7:12 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and restarted avaya. |
| Baldonado, Regene | 01/12/2026 | 7:13 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | citrix froze and got disconnected |
| Santos, Raquel | 01/12/2026 | 7:36 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Hard reset |
| Arrobang, Juliena Rose | 01/12/2026 | 7:14 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | Sitewide Sysdown. Citrix froze. |
| Labrador, Rachel | 01/13/2026 | 7:29 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out |
| Briones, Andrea Mean | 01/12/2026 | 7:14 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze disconnected kicked out of citrix |
| Delos Reyes, Rj | 01/12/2026 | 7:41 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected need to set up and restart denali error. |
| Varcas, Shennar | 01/12/2026 | 1:48 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/DENALI error while on call | call automatically disconnected |
| Suderio, Marco Pablo | 01/12/2026 | 7:11 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / while on call / can't dial on avaya, initiated avaya restart. |
| Borda, Lourgene | 01/12/2026 | 5:50 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown while onbreak - VPN, AVAYA, and PDA |
| Olmo, Lei Franzie Aira | 01/13/2026 | 7:26 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | all tools disconnected after lunch |
| Yamson, Jhon Richard | 01/12/2026 | 7:14 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze disconnected kicked out of citrix |
| Florentino, Randy | 01/12/2026 | 7:41 AM | 7:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and it got disconnected. My VPN just goes on logon in progress and was being told to restart my citrix. |
| Salgado, Janelle Marie | 01/12/2026 | 1:31 AM | 1:38 AM | Citrix Latency - Change Citrix Server | restart due to latency | approved by WF rhayne to restart citrix |
| Martinez, Jayza Mae | 01/12/2026 | 7:15 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | citrix froze and disconnected - call disconnected - restarted citrix |
| Salgado, Bryan Steven | 01/12/2026 | 7:13 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze disconnected and hard reset and call on going with customer but she's coming broken in audio. |
| Alcos, Jenny | 01/13/2026 | 7:30 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | avaya issue/PDA error |
| Baure, Nika Jeane | 01/12/2026 | 7:13 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and log out, cx disconnected |
| Celino, Ar Brian | 01/12/2026 | 7:13 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and audio issue. Ghost spiel initiated. sitewide system issue. |
| Degala, Jeanette | 01/13/2026 | 6:34 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kick-out//PDA ERROR after lunch |
| Pamati-an, John Lester | 01/12/2026 | 7:37 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error Call Disconnected |
| Humpay, Elaine | 01/12/2026 | 2:33 AM | 2:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR while on break | restart PDA | took awhile for avaya to sign in it's just loading |
| Dellava, Angelica Mae | 01/12/2026 | 7:13 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Citrix Kicked out, delivered ghost spiel. Hard reset |
| Hermosisima, Zacharie James | 01/12/2026 | 11:30 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No avaya |
| Mayo, Emie Rose | 01/12/2026 | 7:24 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch |
| Villas, Neca | 01/12/2026 | 7:13 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya froze and got disconnected while on call. And Assisting the Cx without tools and then after a minute there is no response\H\Ghost call. Need to pull up the tools Again. |
| Duno, Edgar Louise | 01/12/2026 | 3:51 AM | 3:55 PM | Citrix Froze - CONTACTS DISCONNECTED | pda error while on call / cx got disconnected |
| Floro, Claire Jacynth | 01/12/2026 | 7:52 AM | 7:56 AM | Avaya Issue - Freeze | Citrix froze after ready/ PDA error |
| Taladtad, Jelly Ann | 01/12/2026 | 3:46 AM | 3:56 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kickout need to restart/ call disconnected |
| Oliveros, Christine | 01/12/2026 | 7:16 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze // call ghst spiel // hard reset |
| Montalban, Lorebe | 01/09/2026 | 7:22 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch VPN was also disconnected while on lunch. Ticket Number: IMS0833133 |
| Tondo, Joshua | 01/12/2026 | 7:45 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch| need to restart citrix and pull up tools |
| Balasa, Lhea Joy | 01/12/2026 | 7:15 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on call - VPN, AVAYA, and PDA |
| Floro, Claire Jacynth | 01/12/2026 | 7:35 AM | 8:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch/ had to pull out tools/ AVAYA take too long to load |
| Francisco, Nikka Patricia | 01/12/2026 | 7:13 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze but Cx is not responding initiated ghost spiel and need to do a hard reset. |
| Hermosisima, Zacharie James | 01/12/2026 | 4:31 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error |
| Uadan Jr, Richard | 01/13/2026 | 7:33 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | all tools disconnected after lunch |
| Juarez, Andrei | 01/12/2026 | 7:26 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch / had to reset up tools |
| Balasa, Lhea Joy | 01/12/2026 | 5:45 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while call - VPN, AVAYA, and PDA |
| Salgado, Janelle Marie | 01/12/2026 | 3:57 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Celino, Chriselle | 01/12/2026 | 5:52 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break Kicked out from citrix while on break. Restart tools (PDA, VPN, Avaya). |
| Delos Santos, Hubert Clifford | 01/12/2026 | 7:13 AM | 7:17 AM | Citrix Issue - Sitewide Downtime | Citrix freeze sit wide |
| Oloroso, Mark Bryan | 01/13/2026 | 7:43 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Encina, Felix John | 01/09/2026 | 7:07 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. AVYA error and VPN was also disconnected. Ticket Number: IMS0833133 |
| Julian, Kristine Rose | 01/12/2026 | 7:34 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch// hard reset, had to reset up tools |
| Manican, Joanna Len | 01/12/2026 | 6:43 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call got disconnected, restarted VPN, AVAYA, and PDA |
| Delos Reyes, Rj | 01/12/2026 | 7:54 AM | 8:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected. |
| Aluad, Rose Ann | 01/12/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Manican, Joanna Len | 01/12/2026 | 7:20 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Sitewide system error. Citrix froze while on call, call got disconnected, restarted VPN, AVAYA, and PDA |
| Espejo, Renalyn | 01/12/2026 | 7:08 AM | 7:21 AM | Citrix Issue - Sitewide Downtime | Engage with the call with system froze and Citrix kicked need to restart and re-pull up tools. Sitewide sys down while setting up. |
| Borda, Lourgene | 01/12/2026 | 7:15 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on call - VPN, AVAYA, and PDA |
| Vegafria, Manny Mark | 01/13/2026 | 7:36 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix dc after lunch |
| Magluyan, Grace Alondra Joy | 01/09/2026 | 7:06 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN and AVAYA was disconnected including the citrix while on lunch. Ticket Number: IMS0833133 |
| Benid, Rose Anne | 01/12/2026 | 3:10 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Bandellon, Razel Ann | 01/12/2026 | 7:30 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch, need to pull up tools again |
| Pelaez, Ma Christine Joy | 01/09/2026 | 10:56 AM | 11:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Randoy, Jenebeth | 01/12/2026 | 7:18 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Pelaez, Ma Christine Joy | 01/09/2026 | 11:24 AM | 11:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Catalan, Jowelyn | 01/13/2026 | 8:02 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Dela Cruz, Dongie | 01/12/2026 | 7:25 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch hard restart need to reset up |
| Tablo, Roxann | 01/12/2026 | 7:20 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | Sitewide system error. Citrix froze while on call, call got disconnected, restarted VPN, AVAYA, and PDA |
| Espejo, Renalyn | 01/12/2026 | 3:07 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with the call when system froze and PDA displays ERROR but cx not disconnected. |
| Capurcos, Joan | 01/12/2026 | 7:20 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | / citrix froze/Citrix kick out / avaya disconnected / Repull up tools / Quit prompt pop up |
| Lubrin, Mary Gwyneth | 01/12/2026 | 7:16 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | Citrix froze and disconnected while on call. Sitewide system issue. |
| Olisco, Francis John | 01/12/2026 | 7:28 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/Denali Error while on Lunch |
| Buala, Kristine Grace | 01/12/2026 | 7:32 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch || pull up all tools. |
| Ciudad, Jerebel | 01/09/2026 | 6:28 AM | 6:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Galleno, Mark | 01/12/2026 | 7:25 AM | 7:34 AM | Citrix Issue - Sitewide Downtime | Citrix froze call was not disconnected but was kicked out from Citrix need to pull up tools again. |
| Cailin, Sharmaine Joy | 01/12/2026 | 7:50 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected during the call. The call continued outside Citrix, but Denali could not be accessed. Call got disconnected |
| Lingco, Rollene | 01/12/2026 | 7:14 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | Citrix froze and disconnected while on ready | need to restart citrix and restart tools again. | whole site sysdown. |
| Acejo, Aljune Mike | 01/12/2026 | 7:25 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch || pull up all tools |
| Azarcon, Renalyn | 01/09/2026 | 10:00 AM | 10:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Audio issue and transfer from 5th floor to 2nd floor. |
| Celino, Chriselle | 01/12/2026 | 7:15 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Citrix Froze - Contacts Disconnected Citrix froze while on call. Kicked out from citrix and call ended. Restart tools. |
| Opina, Angelica | 01/09/2026 | 1:35 PM | 1:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Tablo, Roxann | 01/12/2026 | 3:27 AM | 3:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch - VPN, AVAYA, and PDA |
| Billones, Vincent Paul | 01/09/2026 | 1:39 PM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Abrise, Fatima | 01/12/2026 | 7:15 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | Citrix froze, kicked out from citrix. Restart tools. |
| Rance, Clem | 01/12/2026 | 7:26 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch | On site issue. |
| Billones, Mark | 01/12/2026 | 2:26 AM | 2:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Aniero, Mark Anthony | 01/12/2026 | 7:18 AM | 7:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on call | call got disconnected | citrix got disconnected |
| Barrera, Bonnie Andrew | 01/12/2026 | 7:19 AM | 7:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya disconnected |
| Osano, Jhenaline | 01/12/2026 | 7:46 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Hard reset |
| Acoyong, Angel Joy | 01/12/2026 | 6:12 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Aniero, Mark Anthony | 01/12/2026 | 5:38 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | Citrix got disconnected |
| Quinton, Quenne | 01/12/2026 | 7:21 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected and PDA went logout while on Lunch | Had to restart all tools |
| Torre, Kin Bryan | 01/12/2026 | 7:17 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected |
| Ofalla, Frank Danniel | 01/12/2026 | 4:30 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call |
| Bandellon, Razel Ann | 01/12/2026 | 7:54 AM | 8:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected, need to pull up tools again |
| Alayon, Alexander Paul | 01/12/2026 | 8:21 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while waiting for call. |
| Alvaira, Norallie | 01/12/2026 | 4:43 AM | 4:59 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix / Denali error / needs to reset all tools ( cx not disconnected ) |
| CabalQuinto, Shayne | 01/09/2026 | 1:39 PM | 1:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Torre, Kin Bryan | 01/12/2026 | 8:26 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR WHILE AVAIL |
| Juarez, Andrei | 01/12/2026 | 8:04 AM | 8:05 AM | Avaya Issue - Freeze | PDA error while on ready |
| Jimenez, Jenefer | 01/12/2026 | 11:31 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:31 PM-11:51 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Audio is not working | advised to change POD Account Number: No account pulled up Pod Number/Letter: 12/C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Barrera, Bonnie Andrew | 01/12/2026 | 7:57 AM | 8:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected. |
| Visto, Josellel | 01/12/2026 | 11:30 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30 PM - 11:56 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX DISCONNECTED/ CANNOT LOG IN NEEDS TO RESTART COMPUTER Account Number: No account pulled up Pod Number/Letter: 11/C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April AND WF JP |
| Taylor, Joeline | 01/12/2026 | 4:01 AM | 4:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Buala, Kristine Grace | 01/12/2026 | 8:00 AM | 8:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected, need to pull up tools again |
| Visto, Josellel | 01/12/2026 | 11:30 PM | 12:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 11:30 PM 12:06 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Having issues pulling up citrix having error "SSL error" only option is to quit, tried to open all citrix./ was able to log in 3x but was automatically kickec out Account Number: none Pod Number/Letter: 10-A Production Floor: 5F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April AND WF JP |
| Teodosio, Jean | 01/09/2026 | 1:39 PM | 1:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Rance, Clem | 01/12/2026 | 8:00 AM | 8:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue. |
| Ortiz, Arian Mae | 01/12/2026 | 4:11 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA DENALI ERROR while on call /Call disconnected | |
| Brillantes, Angel Mae | 01/12/2026 | 4:17 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out after the call// need to restart the Citrix |
| Espinosa Jr, Mervin | 01/09/2026 | 7:54 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's AVAPA went into error and VPN was disconnected while on lunch. Ticket Number: IMS0833133 |
| Dasig, Joshua | 01/12/2026 | 1:20 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 1:20 AM - 01:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): System issue while on call / citrix froze and pda error / repull up all the tools / dc call endorsed for a callback Account Number: 5633048686672446070 Pod Number/Letter: 10 - C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tupaz, Krisha Faye | 01/09/2026 | 1:55 PM | 2:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch. |
| Olanga, Jolimae | 01/12/2026 | 2:29 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:29AM-2:56AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Advised to change POD, Need to set up tools again. Account Number: None (while on break) Pod Number/Letter: Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Valencia, Paulyn Rose | 01/09/2026 | 2:04 PM | 2:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Devera, Chris Bob Jasper | 01/09/2026 | 7:08 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error and VPN was disconnected including citrix while on lunch. The teammate had to pull up tools again. Ticket Number: IMS0833133 |
| Marcelino, Joselle | 01/12/2026 | 2:43 AM | 2:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 02:43 AM- 02:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Restart tools after break/ Moved to 3rd floor Account Number: Pod Number/Letter: 19/F Production Floor: 3rd VPN Used: PHX GSD Ticket Number Assisted by: Coach April |
| Zolina, Ma Vhency Rose | 01/12/2026 | 2:43 AM | 2:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 02:43-02:58AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): System issue while on break, need to pull up tools again Account Number: n/a Pod Number/Letter: 20-C Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Condino, Melissa | 01/09/2026 | 2:04 PM | 2:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. need to repull up tools. |
| Ledesma, John Patrick | 01/12/2026 | 3:43 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrx, PDA and AVaya. |
| Visto, Josellel | 01/12/2026 | 2:50 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:50 AM - 3:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CHANGE STAIO AFTER BREAK FROM 5TH TO 3RD FLOOR Account Number: none Pod Number/Letter: 420-F Production Floor: 3RD VPN Used: PHX GSD Ticket Number Assisted by: Coach APRIL |
| Diestro, John Isaac | 01/12/2026 | 4:17 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Avaya, PDA, and citrix. |
| Celino, Ar Brian | 01/12/2026 | 8:18 AM | 8:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | error while on ready, logged out of PDA unable to relogin citrix keyboard is not functioning, restarted citrix, taking so long to pull up,. changed station. |
| Tacud, Claira Mae | 01/09/2026 | 2:18 PM | 2:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Magallanes, Dylan Matthew | 01/12/2026 | 2:45 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:45:21 AM-3:03:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CHANGE STATION AFTER BREAK FROM 5TH TO 3RD FLOOR HAD ISSUES PULLIN AVAYA UP AS WELL Account Number: none Pod Number/Letter: 4-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/12/2026 | 2:50 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 02:50 AM - 03:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): System issue | PDA/AVAYA error |change of pod from 5th to 3rd floor | set up again Account Number: none Pod Number/Letter: 21 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magdaluyo, Claire Mae | 01/12/2026 | 2:45 AM | 3:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 02:45- 03:03 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change Station with Coach April permission need to re set up tools again Account Number: No Cx got disconnected Pod Number/Letter: 20-C Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Balona, Shela | 01/11/2026 | 4:07 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error while on call |
| Ebuna, Ckim Wesley | 01/12/2026 | 7:13 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix, PDA and avaya. |
| Deita, Kimberly | 01/12/2026 | 4:40 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Restart citrix | citrix took a while to load |
| Dumali, Marjorie | 01/09/2026 | 2:00 PM | 2:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Dayalo, Czarina Joy | 01/12/2026 | 5:21 AM | 5:30 AM | Avaya Issue - Freeze | Unable to navigate tools due to citrix freeze. |
| Marcos, Lyka Joy | 01/12/2026 | 3:28 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Alegria, Princess Sharah Jade | 01/12/2026 | 5:48 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout / no need to restart tools | mirror |
| Baguioro, Chybelle | 01/09/2026 | 2:30 PM | 2:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. |
| Dayalo, Czarina Joy | 01/12/2026 | 7:34 AM | 7:40 AM | Avaya Issue - Freeze | Frozen Citrix. Had to reset citrix. |
| Valencia, Paulyn Rose | 01/12/2026 | 8:13 AM | 8:15 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Baguioro, Chybelle | 01/12/2026 | 8:05 AM | 8:09 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error while on TM. |
| Denosta, Marrianne | 01/12/2026 | 2:43 AM | 3:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 02:43- 03:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change Station with Coach April permission need to re set up tools again Account Number: Pod Number/Letter: 21 D Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ofalla, Frank Danniel | 01/12/2026 | 4:07 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSTEM ISSUE: kicked out of citrix while on call |
| Caballero, Raquel | 01/12/2026 | 1:32 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze disconnected |
| Tulale, Mae Con | 01/12/2026 | 2:50 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 01/12/2026 Start Time End Time: 2:50am - 3:05 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Changed POD, need to set up again. Account Number: N/A Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Jimenez, Jenefer | 01/12/2026 | 3:00 AM | 3:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 03:00- 03:22 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change Station from 5th floor to 3rd floor with Coach April permission need to re set up tools again Account Number: Pod Number/Letter: 25 - G Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and TL John |
| Ofalla, Frank Danniel | 01/12/2026 | 7:42 AM | 7:47 AM | Avaya Issue - Freeze | kicked out of citrix while on lunch |
| Morado, Mark | 01/12/2026 | 7:11 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | discnnected while on lunch break |
| Alegria, Princess Sharah Jade | 01/12/2026 | 6:25 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | |
| Billones, Mark | 01/12/2026 | 6:27 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected |
| Baguioro, Chybelle | 01/12/2026 | 6:07 AM | 6:18 AM | No Audio - PDA/ other tools still functional | change PC due to audio issue. |
| Flotildes, Realyn | 01/12/2026 | 2:42 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:42 AM - 3:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Advice to Change pod station from 5th flr to 3rd flr. restart citrix nd set up tools again Account Number: No acc number Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 430580/ rflotildes |
| Billones, Mark | 01/12/2026 | 7:36 PM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected |
| Iguin, Harlyn Mae | 01/12/2026 | 8:34 AM | 8:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call call disconnect |
| Ore, Francis Riel | 01/12/2026 | 3:08 AM | 3:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 03:08- 03:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Change Station with Coach April permission need to re set up tools again | was able to go back in prod floor within 15 mins break Account Number: After break Pod Number/Letter: 21 F Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Mendoza, Julie Ann | 01/12/2026 | 1:37 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. |
| Sanchez, Mary Zhaineth | 01/12/2026 | 8:12 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart citrix. |
| Tupaz, Alain Ray | 01/12/2026 | 7:31 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out while on lunch |
| Samino, Anthony Josh | 01/12/2026 | 2:46 AM | 3:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:46 AM - 3:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Advice to Change pod station from 5th flr to 3rd flr. restart citrix nd set up tools again, able to recover my setup but for some reason I can't login to denali or go on ready, restarted my pc as per tee john instructions Account Number: No acc number Pod Number/Letter: 21 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and Tee JOhn EIN: 435276 / asamino |
| Dasig, Joshua | 01/12/2026 | 2:48 AM | 3:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 2:48 AM-3:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CHANGE STATION AFTER BREAK FROM 5TH TO 3RD FLOOR HAD ISSUES PULLIN AVAYA and citrix and need to repull up all the tools. Account Number: none Pod Number/Letter: 10-C Production Floor: 5th VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Alayon, Joeven | 01/12/2026 | 8:23 PM | 8:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnected while on TM. Need to repull up tools |
| Pantaleon, Laurence | 01/11/2026 | 3:30 AM | 3:45 AM | Avaya Issue - Freeze | citrix froze and citrix kicked out while on call |
| Tulale, Mae Con | 01/12/2026 | 3:50 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/12/2026 Start Time End Time: 3:50 - 4:05 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, citrix got disconnected and set up again. Account Number: 1674545663545854898 - endorse for CB Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Empino, Gene Reynald | 01/02/2026 | 4:17 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout citrix |
| Billones, Mark | 01/12/2026 | 7:38 AM | 7:39 AM | Avaya Issue - Freeze | PDA error, avaya unreachable |
| Pelaez, Ma Christine Joy | 01/12/2026 | 7:01 AM | 7:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart citrix. |
| Zolina, Ma Vhency Rose | 01/12/2026 | 4:06 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 04:06-04:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while waiting for a call Account Number: none Pod Number/Letter: 20-G Production Floor: 3RD VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Valencia, Nieza Joy | 01/13/2026 | 8:49 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Empino, Gene Reynald | 01/06/2026 | 8:17 AM | 8:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | error Denali while on break |
| Alvaira, Norallie | 01/12/2026 | 8:46 AM | 9:09 AM | Avaya Issue - Freeze | kicked out of citrix / denali error / needs to reset all tools |
| Empeno, Alleah Camille | 01/13/2026 | 8:57 AM | 8:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while in call |
| Magallanes, Dylan Matthew | 01/12/2026 | 5:11 AM | 5:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 5:11:33 AM-5:24:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): monitor malfunction. restarted citrix Account Number: none Pod Number/Letter: 19-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Empino, Gene Reynald | 01/07/2026 | 5:39 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix |
| Aluad, Rose Ann | 01/12/2026 | 7:37 AM | 7:39 AM | Avaya Issue - Freeze | PDA denali error while on lunch |
| Buncalan, Joemil Bemaren | 01/12/2026 | 8:45 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart citrix. |
| Empino, Gene Reynald | 01/10/2026 | 7:17 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix |
| Gamlanga, Christine Grace | 01/12/2026 | 11:30 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 12, 2026 Start Time | End Time: 11:30- 11:46 Issue Type: was not able to login on time since citrix froze when I was about to login, had to restart computer again and had a severe latency. was able to go on ready yet tlk dual is not working again and set up on another pc. Pod Number/Letter: 19-e Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Alvaira, Norallie | 01/12/2026 | 9:13 AM | 9:14 AM | Avaya Issue - Freeze | denali error |
| Gamlanga, Christine Grace | 01/12/2026 | 2:40 AM | 2:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 12, 2026 Start Time | End Time: 2:40-2:51 Issue Type: after break had to change pod from 5f to 3f Pod Number/Letter: 19-e Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Empino, Gene Reynald | 01/11/2026 | 8:15 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix |
| Benid, Rose Anne | 01/12/2026 | 7:36 AM | 1:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | KIcked out of Citrix while on lunch |
| Arojado, Jay Ann | 01/12/2026 | 6:20 AM | 6:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/12/2026 Start Time End Time: 06:20 AM - 06:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): System issue | PDA/AVAYA error while on ready | restart and set up again Account Number: none Pod Number/Letter: 21- A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Luz, Dominic | 01/11/2026 | 5:37 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/kicked out |
| Varcas, Shennar | 01/12/2026 | 7:13 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze| Citrix Kickout| Call not disconnected |
| Visto, Josellel | 01/12/2026 | 6:38 AM | 6:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 06:38 AM - 06:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX FROZE AND AFTER CALLPDA ERROR DURING / CALL ENDED/ Account Number: 1219640968932837599 Pod Number/Letter: 20-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 01/12/2026 | 6:30 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/12/2026 Start Time End Time: 6:30 AM - 6:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix logout while on lunch Account Number: No acc number Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 430580/ rflotildes |
| Magdaluyo, Claire Mae | 01/12/2026 | 6:37 AM | 6:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 6:37 AM 6:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze after call/after system resume my Denali got error Account Number: No Cx got disconnected Pod Number/Letter: 20-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Denosta, Marrianne | 01/12/2026 | 6:51 AM | 7:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 6:51 AM 7:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got disconnected need to restart and set up my tools Account Number: 1156803235287281065 Pod Number/Letter: 21-D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Mayo, Emie Rose | 01/12/2026 | 7:53 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Comala, John Vincent | 01/12/2026 | 7:27 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/CITRIX error after lunch| Did not mirror |
| Dasig, Joshua | 01/12/2026 | 6:46 AM | 7:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 06:46 AM-7:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze / kicked out to citrix / repull up all the tools Account Number: none Pod Number/Letter: 21-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Billones, King Jether | 01/12/2026 | 7:27 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX KICKOUT AFTER LUNCH / CITRIX RESTART |
| Dasig, Joshua | 01/12/2026 | 3:37 AM | 3:50 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/12/2026 Start Time End Time: 03:37 AM-3:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya issues / teleconnector issue / cannot hear the cx on the line Account Number: none Pod Number/Letter: 21-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Visto, Josellel | 01/12/2026 | 7:21 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 07:21 AM- 7:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected while cx is on the line Account Number: 6084195722781439207 Pod Number/Letter: 20-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Zolina, Ma Vhency Rose | 01/12/2026 | 7:20 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 07:20-07:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali issue while waiting for call Account Number: none Pod Number/Letter: 20-G VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Tupaz, Krisha Faye | 01/12/2026 | 8:12 AM | 8:13 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error while on TM. Need to restart PDA. |
| Magdaluyo, Claire Mae | 01/12/2026 | 7:18 AM | 7:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:18 AM 7:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on avail after system resume my Denali got error Account Number: No Cx got disconnected Pod Number/Letter: 20-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magallanes, Dylan Matthew | 01/12/2026 | 5:24 AM | 6:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/12/2026 Start Time End Time: 5:24:02-6:31:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed afterlunch. restarted citrix and all tools again Account Number: none Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tupaz, Krisha Faye | 01/12/2026 | 8:54 AM | 9:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on chat. Need to restart PDA. |
| Olanga, Jolimae | 01/12/2026 | 7:10 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:10AM- 7:27AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got kicked out while on call. Account Number: 1776244525813024264 Pod Number/Letter: 20-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Luz, Dominic | 01/12/2026 | 7:18 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error / while on lunch |
| Denosta, Marrianne | 01/12/2026 | 7:18 AM | 7:29 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/12/2026 Start Time End Time: 07:18 AM -07:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, disconnected and audio not working need to restart and set up all tools Account Number: 6056519082518187262 Pod Number/Letter: 21- D VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Taylor, Joeline | 01/12/2026 | 7:36 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kicked out while on lunch | restart citrix |
| Arojado, Jay Ann | 01/12/2026 | 7:26 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:26 AM 7: 30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1177328922499021224 Pod Number/Letter: 21 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Billones, Mark | 01/12/2026 | 5:36 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Relaunched tools. Chrome issue while setting up. Chrome all white and froze. Chrome auto-closed. Set up again. |
| Alojado, Geoven | 01/12/2026 | 1:31 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Inform & assisted by Coach Rexler |
| Ore, Francis Riel | 01/12/2026 | 7:26 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 07:26-07:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | contact not disconnected | ghost spiel Account Number: 1571014898219749429 Pod Number/Letter: 21 - G VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/12/2026 | 7:13 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 07:13 AM -07:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, disconnected and audio not working need to restart and set up all tools Account Number: N/A Pod Number/Letter: 21- E VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/12/2026 | 7:20 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:20 AM 7:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1495637908356967660 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Galisim, Lovely Nicole | 01/12/2026 | 6:11 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix - call disconnected - restart |
| Empino, Gene Reynald | 01/12/2026 | 6:40 AM | 6:47 AM | Avaya Issue - Freeze | Citrix kickout |
| Ricardo, Danicah | 01/11/2026 | 3:17 AM | 3:25 AM | Avaya Issue - Freeze | citrix froze |citrix disconnected | hard reset | had to set up tool |
| Ricardo, Danicah | 01/12/2026 | 6:05 AM | 6:13 AM | Avaya Issue - Freeze | citrix froze |citrix disconnected | hard reset | had to set up tool |
| Jimenez, Jenefer | 01/12/2026 | 7:25 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:25 AM 7: 32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Account Number: Pod Number/Letter: 25 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Tulale, Mae Con | 01/12/2026 | 7:18 AM | 7:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/12/2026 Start Time End Time: 7:18 - 7:33 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Cx is cutting in and out, Citrix froze, citrix got disconnected and set up again. Account Number: 5224448535282607991- endorse for CB Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Magallanes, Dylan Matthew | 01/12/2026 | 7:27 AM | 7:36 AM | Citrix Issue - Sitewide Downtime | Shift Date: 1/13/2026 Start Time End Time: 7:27:53 AM- 7:36:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed due to sitewide sysdown. restarted all tools and avaya Account Number: 2164427052005853548 Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: GSD Ticket Number: Assisted by: Coach Tania |
| Caballero, Raquel | 01/11/2026 | 5:34 AM | 5:48 AM | Avaya Issue - Freeze | kicked out from citrix |
| Olanga, Jolimae | 01/12/2026 | 8:03 AM | 8:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/12/2026 Start Time End Time: 8:03AM-8:35AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya error, Citrix froze and got kicked out. Had to set up tools again Account Number: None (while on break) Pod Number/Letter: 20-A Production Floor: 5th floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Marcelino, Joselle | 01/12/2026 | 7:19 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | Shift Date: 1/12/2026 Start Time End Time: 7:19 AM 7: 27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Restart everything then was kicked out again after the system issue Account Number: Pod Number/Letter: 19/F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Caballero, Raquel | 01/12/2026 | 9:35 AM | 9:41 AM | Avaya Issue - Freeze | citrix froze and vpn issue |
| Flotildes, Realyn | 01/12/2026 | 7:15 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | Shift Date: 1/12/2026 Start Time End Time: 7:15 AM - 7:28 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze while on call. Citrix site wide issue. Account Number: No acc number Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 430580/ rflotildes |
| Dasig, Joshua | 01/12/2026 | 7:20 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 7:20 AM 7:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1495637908356967660 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Tariao, John David | 01/12/2026 | 7:17 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while restarting tools. |
| Tulale, Mae Con | 01/12/2026 | 7:50 AM | 8:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/12/2026 Start Time End Time: 7:50-8:07 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, citrix disconnected set up again Account Number: 1430191354554043235 - endorse for CB Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April / TL John |
| Mendoza, Julie Ann | 01/12/2026 | 9:40 AM | 9:46 AM | Avaya Issue - Freeze | Citrix froze while on call. Network and Avaya disconnected. Denali error. |
| Gamlanga, Christine Grace | 01/12/2026 | 7:22 AM | 7:29 AM | Citrix Issue - Sitewide Downtime | Shift Date: January 12, 2026 Start Time | End Time: 7:22 – 7:29 am Issue Type: Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Pod Number/Letter: 19-e Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Billones, Mark | 01/12/2026 | 9:37 AM | 9:49 AM | Avaya Issue - Freeze | citrix kicked out |
| Magallanes, Dylan Matthew | 01/12/2026 | 9:34 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 9:34:17 AM-9:45:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools again Account Number: none Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Beluso, Jhenice | 01/12/2026 | 9:05 AM | 9:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Denali Error |
| Acoyong, Angel Joy | 01/12/2026 | 4:23 AM | 4:31 AM | Avaya Issue - Freeze | Type of issue encountered: citrix disconnected |
| Formelos, Diana Joy | 01/03/2026 | 7:13 AM | 7:24 AM | Avaya Issue - Freeze | Advised TM to restart PDA and avaya. |
| Aluad, Rose Ann | 01/12/2026 | 9:49 AM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out disconnected |
| Flotildes, Realyn | 01/12/2026 | 9:46 AM | 9:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/12/2026 Start Time End Time: 9;46 AM - 9:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and Denali error while on avail Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 430580/ rflotildes |
| Majen, Jenylyn | 01/03/2026 | 7:17 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda, avaya. |
| Zapico, Rosario | 01/12/2026 | 7:13 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDa, Avaya and citrix. |
| Baulos, Bill Austin | 01/13/2026 | 9:49 AM | 9:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call got disconnected. |
| Bautista, Rochell | 01/12/2026 | 9:14 AM | 9:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on call. Need to restart Denali. |
| Condino, Melissa | 01/12/2026 | 9:17 AM | 9:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and Denali error while on break. Need to repull up denali. |
| Obafial, Christian Jay | 01/12/2026 | 7:17 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised TM to restart CItrix, PDA and Avaya. |
| Azarcon, Renalyn | 01/12/2026 | 9:56 AM | 10:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break. Citrix disconnected. Need to repull up citrix and restart denali. |
| Tacud, Claira Mae | 01/12/2026 | 10:14 AM | 10:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Sanchez, Mary Zhaineth | 01/12/2026 | 11:00 AM | 11:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart citrix. |
| Delfin, Vanneza | 01/22/2026 | 7:13 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while restarting tools. |
| Mercado, Rozeth | 01/12/2026 | 7:13 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and citrix. |
| Sta Romana, Jett | 01/12/2026 | 11:17 AM | 11:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call. Repull up Denali. |
| Burbano, Maita | 01/12/2026 | 7:39 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDa and Avaya. Pull up citrix before lunch ends. |
| Cabugao, Peter Kent | 01/12/2026 | 11:15 AM | 11:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Need to restart Citrix and Denali. |
| Burbano, Maita | 01/12/2026 | 5:18 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix, assist cx while pulling up tools and once call is done, restart PDA and Avaya. |
| CabalQuinto, Shayne | 01/12/2026 | 11:27 AM | 11:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call. Call got disconnected. Need to repull up denali. |
| Balona, Shela | 01/12/2026 | 7:28 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDA, Citrix and Avaya. |
| Buncalan, Joemil Bemaren | 01/12/2026 | 11:30 AM | 11:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. Need to restart Denali. |
| Dumali, Marjorie | 01/12/2026 | 9:13 AM | 9:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call not disconnected. |
| Pelaez, Ma Christine Joy | 01/12/2026 | 9:36 AM | 9:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. It takes time for citrix to unfreeze. |
| Valencia, Paulyn Rose | 01/12/2026 | 12:10 PM | 12:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call got disconnected but another call came in and no audio. |
| Buncalan, Joemil Bemaren | 01/12/2026 | 12:25 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA/Denali error. |
| Tacud, Claira Mae | 01/12/2026 | 12:30 PM | 12:35 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Sta Romana, Jett | 01/12/2026 | 12:28 PM | 12:35 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Need to restart Citrix and Denali. |
| Tacud, Claira Mae | 01/13/2026 | 12:03 PM | 12:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. Need to restart PDA. |
| Teodosio, Jean | 01/13/2026 | 11:42 AM | 11:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call got disconnected. Need to restart PDA. |
| Macalintal, Hanna Jane | 01/13/2026 | 11:40 AM | 11:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart citrix. |
| Condino, Melissa | 01/12/2026 | 12:55 PM | 1:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Call disconnected. Need to repull up tools++ |
| Tupaz, Krisha Faye | 01/12/2026 | 12:48 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on chat. Chat not disconnected. Need to finsh chat and repull up citrix. |
| Cabantugan, Herjie | 01/12/2026 | 12:28 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. call not disconnected. Repull up Citrix to assist Cx. |
| Nobleza, Ronelyn | 01/13/2026 | 4:00 PM | 4:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oquendo, Jemart | 01/13/2026 | 4:00 PM | 4:09 PM | Avaya Issue - Freeze | N/A |
| Dumali, Marjorie | 01/12/2026 | 1:15 PM | 1:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. need to restart. |
| Dumali, Marjorie | 01/12/2026 | 1:20 PM | 1:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. Restart PDA. |
| Bautista, Rochell | 01/12/2026 | 1:15 PM | 1:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Call got disconnected. It took time for citrix to unfreeze. Need to repull up citrix. |
| Pelaez, Ma Christine Joy | 01/12/2026 | 12:11 PM | 12:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. It took some time to recover. Please restart Citrix and reopen the tools. |
| Pelaez, Ma Christine Joy | 01/12/2026 | 12:31 PM | 12:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/12/2026 | 1:38 PM | 1:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Mina, Mariel | 01/12/2026 | 3:22 PM | 3:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. Need to restart PDA. |
| CabalQuinto, Shayne | 01/12/2026 | 3:26 PM | 3:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/13/2026 | 6:05 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on chat. Need to restart. |
| CabalQuinto, Shayne | 01/13/2026 | 3:52 PM | 3:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up citrix and restart denali. |
| Teodosio, Jean | 01/13/2026 | 3:48 PM | 3:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Opina, Angelica | 01/13/2026 | 3:34 PM | 3:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. It took time for it to unfreeze. |
| Baulos, Bill Austin | 01/13/2026 | 3:33 PM | 3:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on chat. Chat not disconnected. |
| Bayhon, Katrina | 01/12/2026 | 8:30 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | change of Citrix due to latency. Repull up Citrix / tools |
| Besa, Josh Rainer | 01/12/2026 | 8:27 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | change of citrix due to latency. Repull up citrix / tools |
| Villarosa, Gerry | 01/12/2026 | 8:49 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Change of Citrix due to latency. Repull up Citrix / tools |
| Oquendo, Romel John | 01/12/2026 | 9:12 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Change of Citrix due to latency. Repull up Citrix / tools |
| Andrade, Tresha | 01/12/2026 | 8:57 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Change of Citrix due to latency. Repull up Citrix / tools |
| Celoso, Ma Christina | 01/12/2026 | 12:15 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Candoleta, Janine Pearl | 01/12/2026 | 9:14 PM | 9:44 PM | Citrix Froze - CONTACTS DISCONNECTED | permission to log out from coach Crystal from RUK55/no available workforce SUMMARY: change of citrix due to latency, restart and repull up all tools |
| Batilaran, Frenzy Earl Sydney | 01/12/2026 | 9:28 PM | 9:46 PM | Citrix Froze - CONTACTS DISCONNECTED | logged out of citrix due to severe latency/needed to restart and change and repull up all tools with a new citrix |
| Ciudadano, Michaela | 01/12/2026 | 11:48 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Torres, Maycel | 01/12/2026 | 11:02 PM | 11:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Call got disconnected/Kicked out of Citrix/Avaya takes time to Load |
| Ciudadano, Michaela | 01/12/2026 | 8:48 PM | 9:03 PM | Citrix Latency - Change Citrix Server | NA |
| Oquendo, Romel John | 01/12/2026 | 11:03 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Call got disconnected/PDA error/Call endorsed for callback |
| Dela Cruz, Juhanah | 01/12/2026 | 8:35 PM | 8:55 PM | Citrix Latency - Change Citrix Server | NA |
| Deocampo, Dennis | 01/12/2026 | 7:38 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bayhon, Katrina | 01/12/2026 | 11:35 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze /Call not disconnected/PDA error/Pull up Avaya and PDA / Call endorsed for callback |
| Batilaran, Frenzy Earl Sydney | 01/12/2026 | 11:35 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | logged out of citrix/kicked out of citrix System issue while trying to transfer a cx to paypal credit. After few minutes of screen freeze, I was still able to transfer the cx afterwards but the Denali was in error |
| Andrade, Tresha | 01/12/2026 | 11:46 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali error and Avaya issue System issue while assisting customer/ asking question when cx is providing the details of her concern she got disconnected due to PDA denaili error and Avaya issue |
| Bascos, Kyle | 01/12/2026 | 1:50 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | logged out of citrix/kicked out of citrix/PDA error System issue while providing the resolution. |
| Besa, Josh Rainer | 01/12/2026 | 11:48 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during closing resolution to Cx and call did not disconnect. Repull up Avaya and VPN |
| Mateo, Mary Claresse | 01/12/2026 | 11:47 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Pinalba, Reybe | 01/12/2026 | 11:49 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-Citrix Disconnected|Contact Not Disconnected| kicked Out from Citrix|Need to re-pull-up PDA and Avaya|Need to re-pull up tools |
| Declaro, Lalyn | 01/12/2026 | 12:02 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call/ need to repull up Citrix, tools, and Avaya |
| Tupas, Jastin | 01/12/2026 | 12:16 AM | 12:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali Error while on Lunch |
| Villarosa, Gerry | 01/12/2026 | 12:20 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error after lunch | Repull up Avaya and PDA |
| Lagumbay, Daniela Marie | 01/12/2026 | 12:16 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali Error while on Lunch |
| Trinidad, Gio Enrico | 01/12/2026 | 12:25 AM | 12:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali Error while on Lunch |
| Trinidad, Angelika | 01/12/2026 | 12:20 AM | 12:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Denali Error while on Lunch / repull up tools citrix kicked out |
| Futotana, Abegaell | 01/12/2026 | 12:56 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix. Had to repull up tools. Restart PDA. |
| Candoleta, Janine Pearl | 01/12/2026 | 1:22 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after lunch |
| Andrade, Tresha | 01/12/2026 | 7:50 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | pda error while on break |
| Ropa, Nina Grace | 01/12/2026 | 12:31 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126554497071947112| stamped to pending logout| re started PDA and Avaya. |
| Carlos, Anna Mae | 01/13/2026 | 4:56 PM | 5:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Guevarra, Lander John | 01/13/2026 | 5:25 PM | 6:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDa error contact not disconnected |
| Agana, Glendalyn | 01/12/2026 | 11:48 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Neil Jun Zaragoza (CW) |
| Briones, Lorrie Miles | 01/12/2026 | 7:38 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH NEIL |
| Delfin, Precious Eleanor | 01/13/2026 | 6:40 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/13/2026 | 7:31 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/13/2026 | 8:00 PM | 8:05 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Ibanez, Daniell | 01/13/2026 | 7:55 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Jemart | 01/13/2026 | 7:59 PM | 8:07 PM | Avaya Issue - Freeze | N/A |
| Degoma, Rachel | 01/13/2026 | 8:18 PM | 8:23 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ebacuado, Khaleen Kaye | 01/13/2026 | 8:10 PM | 8:23 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Besa, Josh Rainer | 01/13/2026 | 5:00 PM | 5:15 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN error had to repull-up all tools and citrix, avaya, and vpn. |
| Futotana, Abegaell | 01/13/2026 | 5:00 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Had to restart PC and log in to avaya again |
| Batilaran, Frenzy Earl Sydney | 01/13/2026 | 5:24 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/kicked out of citrix/Avaya took too long to respond call disconnected due to system issue. Cx concern is about her two disputes that got closed and she wants to appeal it. Three minutes after the call entered, I faced a system issue. |
| Trinidad, Angelika | 01/13/2026 | 6:35 PM | 6:47 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected // repull up avaya |
| Trinidad, Gio Enrico | 01/13/2026 | 7:39 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / denali error while on call. re pull up avaya |
| Navarra, Danelyn | 01/13/2026 | 5:17 PM | 5:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call & no audio | ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Villarosa, Gerry | 01/13/2026 | 7:48 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / Denali error while on call | Re pull up avaya |
| Cahilig, Raven Roe | 01/13/2026 | 5:40 PM | 5:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Bacuta, Rodelyn | 01/13/2026 | 7:30 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Bascos, Kyle | 01/13/2026 | 7:45 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / Kicked out of citrix. repull up tools and waited for avaya to load. |
| Duatin, Marbee Darryl | 01/13/2026 | 5:59 PM | 6:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, restart avaya |
| Pinalba, Reybe | 01/13/2026 | 7:55 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-Citrix Disconnected|Contact Not Disconnected| kicked Out from Citrix|Need to re-pull-up PDA and Avaya|Need to re-pull up tools |
| Diamonon, Fons Fernando | 01/13/2026 | 7:04 PM | 7:06 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Kicked out of citrix while on lunch. Had to restart PDA/Avaya |
| Pamunag, Jazzen Roi | 01/13/2026 | 8:34 PM | 8:39 PM | Citrix Froze - CONTACTS DISCONNECTED | System downtime reported and validated |
| Diocena, Karl Vincent | 01/13/2026 | 8:03 PM | 8:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Andrade, Yvonie | 01/13/2026 | 8:01 PM | 8:08 PM | Avaya Issue - Freeze | Detailed Explanation: Citrix froze while on chat, PDA Error. had to stamp to logout and stamp on ready after pending the chat. |
| Flores, Angelica | 01/13/2026 | 8:21 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on ready denali error and need to login again to avaya and stamp login |
| Sobredo, Mark Bryan | 01/13/2026 | 8:00 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on One on One |
| Bautista, Demmeth | 01/13/2026 | 7:08 PM | 7:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Dapilaga, Thea Faith | 01/13/2026 | 4:00 PM | 4:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for 5 mins | kicked out | restored tools | avaya took time to pull up | pda error |
| Cabuslay, Ma Richelle | 01/13/2026 | 4:00 PM | 4:05 PM | Avaya Issue - Freeze | Avaya is not pulling up on the PC that I used to station all the time. Needed to check other PC as per advice of WF. I had tried other two PC's before I managed to have an AVAYA. |
| Upod, Nina Marie | 01/13/2026 | 5:36 PM | 6:24 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Need to restart citrix, avaya, pda, and repull-up tools |
| Dapilaga, Thea Faith | 01/13/2026 | 8:58 PM | 9:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out while on break | restored tools but pda error | avaya took time to pull up |
| Durana, Alysa Charamae | 01/13/2026 | 7:35 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / PDA error call disconnect |
| Barrera, Kate Angeline | 01/13/2026 | 7:46 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze | PDA error | PDA error changing states, restart PDA |
| Alkonga, Abigail | 01/13/2026 | 7:43 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : |
| Baldisimo, Krishna Joy | 01/13/2026 | 7:45 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Caldea, Anne Emirald | 01/13/2026 | 7:53 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I was on call with cx when the citrix suddenly froze for more than 2 minutes. After awhile the citrix disconnected. Need to pull up citrix again. |
| Detanoy, Anne Nicole | 01/13/2026 | 7:48 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to citrix, need to restart my citrix and pull up the tools again. Need to restart my VPN and having a hard time to open my AVAYA too. |
| Durana, Alysa Charamae | 01/13/2026 | 9:11 PM | 9:24 PM | Citrix Latency - Change Citrix Server | Permission to logout because of severe latency while on call / change Citrix and restart again |
| Benitez, Dan Bryan | 01/13/2026 | 8:28 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Call disconnected | PDA error | AVAYA Issue, need to restart AVAYA. |
| Gregorio, Jester | 01/13/2026 | 9:18 PM | 9:24 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze, restart PDA, VPN, Avaya signed out |
| Aguilar, Leanne Kaye | 01/13/2026 | 8:32 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix froze while the cx is still on the line. After 4 mins i got kicked out from my citrix. It appears connection lost and had to restart and pullup my navigating tools. |
| Dumigpi, Althea | 01/13/2026 | 8:35 PM | 8:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze; PDA error while on call |
| Sarmiento, Xian Yan | 01/13/2026 | 8:49 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | | Finished the call while screen is freezing | Manually disconnected the VPN to prevent taking calls while Citrix is freezing | Restarted VPN and AVAYA |
| Penano, Herlyn | 01/13/2026 | 8:35 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix, disconnected the VPN manually to prevent accepting calls, tracked disconnected call.Pull up tools, Took forever to pull up Avaya. |
| Ang, Princess | 01/13/2026 | 8:57 PM | 8:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error after break |
| Balontong, Nino Shary | 01/13/2026 | 8:52 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected, Citrix close while on call Citrix keeps on kicking out, Took a while to pull up Avaya, Log in Citrix multiple times |
| Borlado, Lady Mae | 01/13/2026 | 8:45 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / pulled up the avaya / set up tools |
| Cabuslay, Ma Richelle | 01/13/2026 | 9:07 PM | 9:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | While on BREAK my PDA went to error suddenly and my AVAYA went to OFFLINE. I had to restart my AVAYA. While doing it, my CITRIX suddenly disconnected. Needed to do a HARD restart my PC hoping that my tools still intact. However, I still need to restart it and repull-up my tools again. |
| Santillan, Wea | 01/13/2026 | 7:43 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 01/13/2026 | 8:44 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 01/13/2026 | 8:43 PM | 8:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Quicoy, Febelyn | 01/13/2026 | 6:57 PM | 7:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH ALLIE |
| Lizada, Bea | 01/13/2026 | 8:33 PM | 8:44 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Oquendo, Romel John | 01/13/2026 | 8:35 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call/ PDA error/ Restart VPN and AVAYA/ Endorsed for a supervisor callback. |
| Bayhon, Katrina | 01/13/2026 | 8:35 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-Citrix Disconnected| Contact Not Disconnected| kicked Out from Citrix| Need to re-pull-up PDA and Avaya| Endorsed for Callback |
| Torres, Maycel | 01/13/2026 | 8:44 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Call got disconnected/Avaya takes time to Load |
| Briones, Lorrie Miles | 01/12/2026 | 11:40 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH NEIL |
| Tupas, Jastin | 01/13/2026 | 8:40 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call/ NO AUDIO / Restart VPN and AVAYA/ Not able to asisst customer due to system issue after validating her account. Already endorsed for a callback. |
| Lagumbay, Daniela Marie | 01/13/2026 | 8:44 PM | 8:49 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze PDA went on error after lunch |
| Agana, Glendalyn | 01/13/2026 | 4:59 PM | 5:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Andrade, Tresha | 01/13/2026 | 8:45 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call/ NO AUDIO / Restart VPN and AVAYA/ Not able to assist customer due to system issue While the UK relay service is giving the case ID number. Already endorsed for a callback. |
| Ponce, Renz Kirby | 01/13/2026 | 7:38 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126461738663233069| stamped to pending logout| re started PDA |
| Declaro, Lalyn | 01/13/2026 | 8:51 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze after lunch and disconnected/ need to repull up Citrix, tools, and Avaya |
| Lagumbay, Daniela Marie | 01/13/2026 | 8:56 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Had severe latency during the call, need to change Citrix and pull up all tools |
| Cordovero, Jinky | 01/13/2026 | 7:48 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze|| pda error |
| Besa, Josh Rainer | 01/13/2026 | 9:00 PM | 9:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call did not disconnect. Had to repull up tools avaya, vpn, and citrix. |
| Iguis, Jessa | 01/13/2026 | 8:07 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on a case, error in denali, |
| Tecson, Cathy | 01/13/2026 | 7:16 AM | 7:21 AM | Citrix Froze - CONTACTS DISCONNECTED | froze screen |
| Abolucion, Jodelyn | 01/12/2026 | 7:13 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Contillo, Jerome | 01/13/2026 | 8:15 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Bacuta, Shairra Joy | 01/13/2026 | 7:14 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | KIcked out from citrix, however call was still on going, cx was speaking for 2 mins, and I ghost spiel after 2 mins that cx was unresponsive, |
| Reodava, Eric | 01/13/2026 | 10:05 PM | 10:06 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Deviente, Jenny | 01/13/2026 | 7:13 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | PC freeze |
| Francisco, April Rose | 01/13/2026 | 7:47 PM | 8:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on the case. Restart PDA |
| Cezar, Mary Mae | 01/12/2026 | 7:20 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | VPN disconnected; PDA error,kicked out of citrix |
| Candoleta, Janine Pearl | 01/13/2026 | 9:08 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after lunch |
| Tecson, Cathy | 01/12/2026 | 7:16 AM | 7:21 AM | Citrix Issue - Sitewide Downtime | froze screen |
| Falco, Via | 01/13/2026 | 8:28 PM | 9:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Futotana, Abegaell | 01/13/2026 | 9:05 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/denali error while on One on One, avaya issue, had to restart avaya and PDA |
| Bacuta, Shairra Joy | 01/12/2026 | 7:14 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Icked out from citrix, however call was still on going, cx was speaking for 2 mins, and I ghost spiel after 2 mins that cx was unresponsive, |
| Deviente, Jenny | 01/12/2026 | 7:13 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | PC freeze |
| Veronica, Crisia Joy | 01/12/2026 | 7:19 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | citrix kickout/pda error |
| Batilaran, Frenzy Earl Sydney | 01/13/2026 | 9:26 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/kicked out of citrix/had to repull up tools sysdown during avail |
| Tecson, Cathy | 01/12/2026 | 7:26 AM | 7:28 AM | Citrix Issue - Sitewide Downtime | froze screen |
| Bido, Sarra Veronica | 01/12/2026 | 4:34 PM | 4:42 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Anisco, Jess Kendrick | 01/12/2026 | 6:34 PM | 6:41 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Adonay, Lorena | 01/12/2026 | 6:50 PM | 6:59 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Solis, Mary Louise | 01/12/2026 | 7:19 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | VPN disconnected; PDA error Kick out of Citrix |
| Gallofin, Rach Mary | 01/12/2026 | 7:33 PM | 7:36 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Bilbao, Kryztelle Faith | 01/13/2026 | 9:45 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Logout to restart the PDA Issue: can't hear cx; audio are good and no problem |
| Villegas, Ruella Jane | 01/12/2026 | 7:35 PM | 7:41 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Briones, Lorrie Miles | 01/13/2026 | 7:33 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Eslaban, Jose Leo | 01/12/2026 | 7:42 PM | 7:48 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Briones, Mark | 01/12/2026 | 8:09 PM | 8:17 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Cortes, Jd Grace | 01/13/2026 | 7:32 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Practisala, Pearly Ann | 01/13/2026 | 7:46 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Barrios, Michael | 01/13/2026 | 7:41 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Hari-on, Marrienne | 01/11/2026 | 8:27 PM | 8:40 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Agana, Glendalyn | 01/13/2026 | 7:36 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH |
| Cervanez, Pearly Jean | 01/13/2026 | 7:33 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Bacas, Maxine Rose | 01/13/2026 | 7:31 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Alsagon, Loriely Anne | 01/13/2026 | 7:45 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Talabucon, Michelle | 01/12/2026 | 8:41 PM | 8:54 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Anisco, Jess Kendrick | 12/31/2025 | 12:34 PM | 10:46 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| De Honor, Cezarah Marie | 01/12/2026 | 10:45 PM | 10:58 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Adonay, Lorena | 01/12/2026 | 10:54 PM | 10:59 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Carlos, Anna Mae | 01/13/2026 | 8:58 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bido, Sarra Veronica | 01/12/2026 | 9:06 PM | 9:20 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Delfin, Precious Eleanor | 01/13/2026 | 10:53 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Falco, Maeriluz | 01/12/2026 | 11:37 PM | 11:49 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Mujal, Archieval | 01/12/2026 | 11:37 PM | 11:52 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Dalmino, Josie | 01/13/2026 | 11:05 PM | 11:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Albay, Cymon | 01/12/2026 | 7:16 AM | 7:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on one on one. |
| Jore, Paul Vincent | 01/12/2026 | 7:14 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Denali error. Call not disconnected |
| Tecson, Cathy | 01/13/2026 | 10:59 PM | 11:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Daniel, Mark Jojit | 01/12/2026 | 7:22 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Denali error. Call not disconnected |
| Anisco, Jannah Gift | 01/12/2026 | 7:13 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | OUTAGE |
| Arbolado, Danielle | 01/12/2026 | 7:24 AM | 7:30 AM | Citrix Issue - Sitewide Downtime | Citrix kickout//Citrix freeze//call disconnected |
| Viejo, Jerilee | 01/13/2026 | 10:00 PM | 10:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix and Avaya Load |
| Jore, Paul Vincent | 01/13/2026 | 10:00 PM | 10:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to pull up Citrix/No access |
| Anisco, Jannah Gift | 01/13/2026 | 10:40 PM | 10:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Cant unhold and end the call |
| Tuyay, Shantal | 01/13/2026 | 7:24 PM | 7:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout | Citrix freeze |
| Sabolbora, Angel Gennie | 01/12/2026 | 11:35 PM | 11:53 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Villegas, Ruella Jane | 01/12/2026 | 11:46 PM | 11:56 PM | Avaya Issue - Freeze | Issue: PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA while not on call |
| Arbis, Klarenz | 01/13/2026 | 10:49 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Unable to navigate Citrix | PDA not responding | Citrix not loading | Pulled up LVS - Citrix still not loading | Pulled up DUB - Citrix still not loading | Had to restart PC and use AZURE |
| Arbis, Klarenz | 01/13/2026 | 10:49 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Unable to navigate Citrix | PDA not responding | Citrix not loading | Pulled up LVS - Citrix still not loading | Pulled up DUB - Citrix still not loading | Had to restart PC and use AZURE |
| Legaspi, Amiel Dave | 01/13/2026 | 7:34 PM | 7:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on avail and teammate waited to get kicked out but it only showed error and it is unfrozen now. Teammate stamped ready after. |
| Quirino, Rio Mae | 01/13/2026 | 11:49 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/13/2026 | 11:49 PM | 11:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Cahilig, Raven Roe | 01/13/2026 | 9:42 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Rapista, Sarah Jane | 01/13/2026 | 11:50 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Duatin, Marbee Darryl | 01/13/2026 | 10:00 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, disconnect avaya, log in to citrix, connect vpn and avaya, re pull up tools |
| Antioquia, Leah Mae | 01/13/2026 | 11:36 PM | 11:43 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Detanoy, Anne Nicole | 01/13/2026 | 11:53 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocena, Karl Vincent | 01/13/2026 | 11:20 PM | 11:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat | contact was not disconnected was able to repull up citrix and assist cx with the concern and stamp back on ready |
| Alovera, Rosalie | 01/13/2026 | 11:37 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: kicked out from citrix , chats not disconnected, Finish chats and restarted then stamp on ready |
| Jalocon, Marites | 01/13/2026 | 11:44 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat | contact was not disconnected was able to repull up citrix and assist cx with the concern and stamp back on ready |
| Acevedo, Maria Therese Anne | 01/13/2026 | 11:51 PM | 11:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: while on chat _ citrix froze and was kicked out. Relogin to citrix and contacts not disconnected. |
| Oquendo, Jemart | 01/13/2026 | 11:50 PM | 12:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/13/2026 | 11:58 PM | 12:07 PM | Citrix Latency - Change Citrix Server | N/A |
| Ebacuado, Khaleen Kaye | 01/13/2026 | 12:07 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/13/2026 | 12:11 PM | 12:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dalmino, Josie | 01/13/2026 | 12:01 PM | 12:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Diamonon, Fons Fernando | 01/13/2026 | 10:35 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Kicked out from while on ready. Tried to login again but was having an error message saying "Please waif for User Profile Service". Tried to use other Citrix as well but still having the same error message. Reported to WF JP and they said I just need to try logging in again and again since there's an on going issue. Also had an error message saying there's an on going issue and try again after a few minutes. When I was able to log in, all the tools were not loading properly as well especially the Teams. |
| Upod, Nina Marie | 01/13/2026 | 9:36 PM | 9:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart citrix, avaya, pda, and repull-up tools |
| Sobredo, Mark Bryan | 01/13/2026 | 11:45 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected Restarted Citrix and Pulled out PDA and stamped on Ready |
| Arbis, Klarenz | 01/13/2026 | 10:49 PM | 11:17 PM | Citrix Latency - Change Citrix Server | Unable to navigate Citrix | PDA not responding | Citrix not loading | Pulled up LVS - Citrix still not loading | Pulled up DUB - Citrix still not loading | Had to restart PC and use AZURE |
| Durana, Alysa Charamae | 01/13/2026 | 11:36 PM | 11:42 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze & PDA error while on break |
| Cuare, Rey John | 01/13/2026 | 7:32 PM | 7:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Bacuta, Rodelyn | 01/13/2026 | 11:30 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected while on hold, had a hard time in rebooting the and pulling up citrix |
| Diama, Joana Marie | 01/13/2026 | 11:52 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze and disconnected while on a call. Was able to sign in to Citrix, connected VPN and logged in to Avaya then stamped to Ready while setting up tools. |
| Barrera, Kate Angeline | 01/13/2026 | 11:50 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kickout of Citrix | Restarted Citrix, PDA error | Reconnect VPN and avaya while on break |
| Baldisimo, Krishna Joy | 01/13/2026 | 11:45 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Caldea, Anne Emirald | 01/13/2026 | 11:46 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | My PDA errored while on break. Error changing states. Restart AVAYA again and login. |
| Gamuzaran, Jhodeth-Ann | 01/13/2026 | 11:52 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on ready. need to restart citrix and re pull up tools. |
| Alkonga, Abigail | 01/13/2026 | 11:50 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback |
| Ibanez, Daniell | 01/13/2026 | 11:57 PM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, ccannot hear cx response, ghost spiel delivered. and then got kicked out, citrix and avaya took too long to open |
| Ponsaran, Andrea Kaye | 01/13/2026 | 7:42 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze |
| Paras, Joeffry | 01/13/2026 | 7:50 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze |
| Arbis, Klarenz | 01/13/2026 | 7:49 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze | Avaya dc Issue: Citrix freeze | Avaya dc AN: Call got dc while sysdown | unable to pull up account | no AN |
| Obalo, Allen Carl | 01/13/2026 | 7:50 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze || PDA error Issue: citrix freeze || PDA error || |
| Bantigue, Jonna Mae | 01/13/2026 | 7:48 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA Issue: citrix and avaya freeze |
| Bantigue, Jonna Mae | 01/13/2026 | 8:58 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: unable to unlock citrix, need to open a new one |
| Ofalla, Louis Kenneth | 01/13/2026 | 9:02 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA disconnected Issue: PDA suddenly disconnected while on ready |
| Carlos, Anna Mae | 01/13/2026 | 12:55 PM | 1:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Trinidad, Angelika | 01/13/2026 | 10:35 PM | 10:50 PM | Citrix Latency - Change Citrix Server | Citrix froze and repull up avaya |
| Trinidad, Gio Enrico | 01/13/2026 | 11:41 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/kicked out of citrix during call/had to repull up tools |
| Villarosa, Gerry | 01/13/2026 | 11:47 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of citrix during call/had to repull up tools |
| Bascos, Kyle | 01/13/2026 | 11:45 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/kicked out of citrix during call/had to repull up tools |
| Cuare, Rey John | 01/13/2026 | 7:34 PM | 7:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH ALLIE |
| Adame, Willie Mer | 01/13/2026 | 11:40 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip (CW) |
| Llegue, Bench Rhamsey | 01/13/2026 | 7:35 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Buaron, Jera | 01/13/2026 | 7:37 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/13/2026 | 7:57 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Pinalba, Reybe | 01/13/2026 | 12:00 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-Citrix Disconnected|Contact Not Disconnected| kicked Out from Citrix|Need to re-pull-up PDA and Avaya|Need to re-pull up to |
| Conlu, Ma Josefa | 01/13/2026 | 7:36 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Buaron, Jera | 01/13/2026 | 11:34 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Adame, Willie Mer | 01/13/2026 | 7:40 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip (CW) |
| Legaspi, Amiel Dave | 01/13/2026 | 11:43 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cartujano, Ace Joseph | 01/13/2026 | 7:35 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Salvador, KC | 01/13/2026 | 11:36 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/13/2026 | 11:55 PM | 12:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Llegue, Bench Rhamsey | 01/13/2026 | 8:55 PM | 9:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH WHYNE |
| Conlu, Ma Josefa | 01/13/2026 | 11:41 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Patron, Precious Kaye | 01/13/2026 | 7:33 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Abanco, Nina May | 01/13/2026 | 4:00 PM | 4:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Artates, Micha Ella | 01/13/2026 | 7:38 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Ibanez, Anacel | 01/13/2026 | 4:00 PM | 4:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/13/2026 | 4:25 PM | 4:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bermudes, James | 01/13/2026 | 4:21 PM | 4:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Mayuga, Chezka Kate | 01/13/2026 | 6:00 PM | 6:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Alovera, Rosalie | 01/13/2026 | 7:44 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Salas, Ma Joyce | 01/13/2026 | 5:59 PM | 6:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Zubiaga, Trimuel | 01/13/2026 | 5:44 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Artates, Micha Ella | 01/13/2026 | 8:46 PM | 8:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: cOACH WHYNE |
| Murillo, Vanessa | 01/13/2026 | 5:18 PM | 6:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Valle, Marchelle | 01/13/2026 | 10:00 PM | 11:40 PM | Citrix Latency - Change Citrix Server | Resolved. |
| Ordines, Kent Lester | 01/13/2026 | 7:21 PM | 7:34 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dapilaga, Thea Faith | 01/13/2026 | 1:07 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Cadorna, Diomelyn Jane | 01/13/2026 | 7:44 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Olivas, Johanna | 01/13/2026 | 10:56 PM | 10:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Besa, Mary Jane | 01/13/2026 | 7:49 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gamuzaran, Jhodeth-Ann | 01/13/2026 | 7:51 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Gabucay, Canskie | 01/13/2026 | 10:08 PM | 10:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Briones, Lorrie Miles | 01/13/2026 | 12:05 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Mateo, Mary Claresse | 01/13/2026 | 11:43 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and Avaya disconnected. Re pull-up all tools |
| Abanco, Nina May | 01/13/2026 | 7:56 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Capawan, Jherico | 01/13/2026 | 8:19 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Balasa, Jenneth | 01/13/2026 | 8:59 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Declaro, Lalyn | 01/13/2026 | 12:02 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze-Citrix Disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Delfin, Wenjiel | 01/13/2026 | 8:46 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Ponsaran, Andrea Kaye | 01/13/2026 | 11:42 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: citrix disconnected |
| Oquendo, Romel John | 01/13/2026 | 12:38 AM | 12:56 AM | Citrix Issue - Sitewide Downtime | Citrix Froze-Citrix Disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya. |
| Dicon, Reymelyn Grace | 01/13/2026 | 7:54 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bayhon, Katrina | 01/13/2026 | 12:38 AM | 12:59 AM | Citrix Issue - Sitewide Downtime | Kicked out of Citrix while on Break / Repull up my tools such as Avaya, PDA |
| Obalo, Allen Carl | 01/13/2026 | 11:51 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue || PDA error Issue: citrix disconnected |
| Deocampo, Dennis | 01/13/2026 | 8:43 PM | 9:36 PM | Citrix Latency - Change Citrix Server | NA |
| Cortes, Jd Grace | 01/13/2026 | 11:57 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dicon, Reymelyn Grace | 01/13/2026 | 10:38 PM | 11:28 PM | Citrix Latency - Change Citrix Server | NA |
| Torres, Maycel | 01/13/2026 | 12:42 AM | 1:07 AM | Citrix Issue - Sitewide Downtime | Avaya Freeze/Kicked out of Citrix/Call got disconnected/Repull Up Tools Again/Avaya take time to Load |
| Tanong, Kelly | 01/13/2026 | 1:33 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Cuare, Rey John | 01/13/2026 | 11:34 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Lagumbay, Daniela Marie | 01/13/2026 | 12:45 AM | 1:08 AM | Citrix Issue - Sitewide Downtime | Citrix Froze while on call / Kicked out of Citrix, need to pull up all tools |
| Cartujano, Ace Joseph | 01/13/2026 | 11:59 PM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Tupas, Jastin | 01/13/2026 | 12:43 AM | 1:07 AM | Citrix Issue - Sitewide Downtime | Avaya Freeze/Kicked out of Citrix while on ONE ON ONE TRAINING / Repull Up Tools Again/Avaya take time to Load |
| Barrios, Michael | 01/13/2026 | 11:42 PM | 12:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Candoleta, Janine Pearl | 01/13/2026 | 12:57 AM | 1:18 AM | Citrix Issue - Sitewide Downtime | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after break |
| Bacas, Maxine Rose | 01/13/2026 | 11:58 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Andrade, Tresha | 01/13/2026 | 12:45 AM | 1:21 AM | Citrix Issue - Sitewide Downtime | Citrix Froze while on Break / Kicked out of Citrix, need to pull up all tools/ Avaya Issue |
| Cervanez, Pearly Jean | 01/13/2026 | 11:57 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Besa, Josh Rainer | 01/13/2026 | 1:01 AM | 1:26 AM | Citrix Issue - Sitewide Downtime | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after break |
| Futotana, Abegaell | 01/13/2026 | 1:10 AM | 1:31 AM | Citrix Issue - Sitewide Downtime | Citrix Froze / Kicked out of Citrix while on call, had to restart avaya and PDA, had to repull up all tools |
| Algarne, Roby Jean | 01/13/2026 | 12:17 AM | 12:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Ctrix free // call disconnected |
| Anisco, Jannah Gift | 01/13/2026 | 12:54 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error after break/ restarted PDA |
| Tolentino, Realyn | 01/13/2026 | 1:38 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze call got disconnected |
| Tuyay, Shantal | 01/13/2026 | 1:43 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Freeze call got disconnected |
| Bordan, Rielyn Mae | 01/13/2026 | 1:50 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze and PDA error while waiting for next call (call enter while on freeze when unfreeze call got disconnected | restarted PDA |
| Ang, Princess | 01/13/2026 | 1:00 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | PDA error | chat not disconnected | needs to reply on chat before can stamp ready on PDA |
| Navarra, Danelyn | 01/13/2026 | 1:17 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call & contact disconnected afterwards. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Cahilig, Raven Roe | 01/13/2026 | 1:42 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Borja, Phoebe | 01/13/2026 | 1:41 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze/logged out |
| Gregorio, Jester | 01/13/2026 | 1:07 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Citrix took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Bantigue, Jonna Mae | 01/13/2026 | 11:53 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and disconnected while on call |
| Gamuzaran, Jhodeth-Ann | 01/13/2026 | 1:26 AM | 1:28 AM | No Audio - PDA/ other tools still functional | PDA error while on call. Audio issue |
| Villaruz, Mae Ann | 01/13/2026 | 12:57 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | PDA error |
| Birog, Sam Ryan Louise | 01/13/2026 | 11:57 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and disconnected while on call |
| Cabuslay, Ma Richelle | 01/13/2026 | 1:30 AM | 1:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my PDA. |
| Patron, Precious Kaye | 01/13/2026 | 11:57 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Guevara, Prince Carl | 01/13/2026 | 11:57 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and disconnected while on call |
| Dumigpi, Althea | 01/13/2026 | 1:31 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kickout on Citrix, try to login on Citrix but it keeps kicking me out (unhandled exception), try to login using DUB |
| Ofialda, Jamael | 01/13/2026 | 1:40 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze // VPN & AVAYA Disconnected |
| Guevarra, Lander John | 01/13/2026 | 1:30 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Take note: It was already the TM's EOS. Issue: PDa error contact not disconnected. Issue: PDa error contact not disconnected Account Number: 1525226245125165336 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Pancho, Ednamae | 01/13/2026 | 12:18 PM | 12:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error while on break Issue: PDA error |
| Duatin, Marbee Darryl | 01/13/2026 | 2:01 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, quit avaya due its frozen server unreacheable, having hard time to pull up avaya once more, log in |
| Vili, Annie Grace | 01/13/2026 | 9:02 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze while working on a case. Account Number: 1484851026636581516 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Sarmiento, Xian Yan | 01/13/2026 | 1:38 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tried to reconnect once(failed) | Restarted Citrix, VPN, Avaya | Set up Tools again | |
| Ofalla, Louis Kenneth | 01/13/2026 | 11:51 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix Freeze, PDA disconnected Issue: Citrix Freeze |
| Lizada, Bea | 01/13/2026 | 12:36 AM | 12:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch || Tried to log back in using LVS but the Citrix keeps on loading so tried other Citrix (DUB) || Reconnect to VPN, PDA, and AVAYA again || Needs to set up tools again |
| Borlado, Lady Mae | 01/13/2026 | 12:48 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error / connect to avaya during lunch |
| Poticar, Mark Harold | 01/13/2026 | 11:59 PM | 12:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA error while on break Issue: PDA error |
| Paras, Joeffry | 01/13/2026 | 12:15 PM | 12:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Avaya log out Issue: avaya log out |
| Artates, Micha Ella | 01/13/2026 | 11:59 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach whyne |
| Batilaran, Frenzy Earl Sydney | 01/13/2026 | 1:27 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/kicked out of citrix/Avaya took too long to respond call disconnected due to system issue. Cx is calling about a dispute which got closed because it was "Not SNAD" Buyer called to inform that the service he received is incomplete. So basically, this is an online course and you have to pass the test so that you'll get the certificate. But since the course is under investigation, buyer did not receive the certificate even though he passed the examination. |
| Alsagon, Loriely Anne | 01/13/2026 | 12:03 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Fiolog, Crystal May | 01/13/2026 | 1:43 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citric froze and Avaya log out. Citrix kicked out and PDA error. |
| Penano, Herlyn | 01/13/2026 | 1:35 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Agana, Glendalyn | 01/13/2026 | 12:07 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Barrera, Bonnie Andrew | 01/13/2026 | 11:36 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Acejo, Aljune Mike | 01/13/2026 | 11:55 PM | 12:09 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and Kick out while on call || Pull up all tools |
| Cortes, Jessa | 01/13/2026 | 1:32 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bandellon, Razel Ann | 01/13/2026 | 12:16 AM | 12:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and avaya error - error message "previous attempt failed to sign in" need to pull up avaya twice and need to close PDA and VPN as per WF assistance. |
| Santillan, Wea | 01/13/2026 | 11:48 PM | 12:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Acejo, Aljune Mike | 01/13/2026 | 11:55 PM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and Kick out while on call || Pull up all tools |
| Capawan, Jherico | 01/13/2026 | 1:33 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | na |
| Pamunag, Jazzen Roi | 01/13/2026 | 1:25 AM | 1:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Agana, Glendalyn | 01/13/2026 | 12:07 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Russ, Germalyn | 01/13/2026 | 1:36 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix down |
| Lingco, Rollene | 01/13/2026 | 1:36 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and denali error while on call | delivered ghost spiel and end the call |
| Delfin, Wenjiel | 01/13/2026 | 1:30 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ciudad, John Lawrence | 01/13/2026 | 12:15 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Tecson, Cathy | 01/13/2026 | 1:36 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen PDA error |
| Balontong, Nino Shary | 01/13/2026 | 1:49 AM | 2:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Deocampo, Dennis | 01/13/2026 | 1:31 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Tan, Mikaella Tatiana | 01/13/2026 | 1:53 AM | 2:00 AM | Avaya Issue - Freeze | N/A |
| Hiloma, Ronalie | 01/12/2026 | 11:15 PM | 12:10 AM | Citrix Latency - Change Citrix Server | Assist tm to change station and restart Citrix and check avaya settings since it took a while for the tm to log in to Citrix. |
| Ledesma, John Patrick | 01/12/2026 | 7:13 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, Citrix and Avaya. |
| Simon, Cheryll Grace | 01/13/2026 | 1:36 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen PDA error |
| Bordan, Jon Bonjam | 01/12/2026 | 7:17 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Flores, Angelica | 01/13/2026 | 2:02 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: no audio kick out from citrix need to log back in and denali was error |
| Deviente, Jenny | 01/13/2026 | 1:36 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen |
| Practisala, Pearly Ann | 01/13/2026 | 11:57 PM | 12:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Baler, Nathaniel Victor | 01/13/2026 | 8:25 PM | 8:29 PM | Avaya Issue - Freeze | Name: Nathaniel Victor Baler Shift Date: 1/13/2026 Start Time: 8:25 PM End Time: 8:29PM Issue: citrix froze| PDA error Account Number: 1317693320885092835 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-C Production Floor: 5th VPN Used: DUB Assisted By: Coach Ann |
| Leccio, Queen Pearl | 01/13/2026 | 1:36 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen PDA error |
| Galagate, Kheven | 01/13/2026 | 1:58 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dongon, Andrea Marie | 01/13/2026 | 1:40 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen / SYSDOWN |
| Donguines, Dia | 01/13/2026 | 9:44 PM | 9:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Dia Donguines Shift Date: 13 January 2026 Start Time: 9:44 pm End Time: 9:56 pm Issue: VPN/Citrix disconnected - while on Lunch- Restarted citrix- AVAYA took a while to log in Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Vega, Genre Judd | 01/13/2026 | 2:24 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen / SYSDOWN |
| Llegue, Bench Rhamsey | 01/13/2026 | 2:10 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted By: COACH WHYNE |
| Zurbano, Ma Evonne | 01/13/2026 | 2:03 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Dadivas, Nica Rose | 01/13/2026 | 1:56 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Diestro, John Isaac | 01/13/2026 | 1:39 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised TM to restart PDa and avaya. |
| Diaz, Frenmar | 01/13/2026 | 10:00 PM | 10:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assit tm to restart Citrix and check Avaya settings since tm unable to log in after denali went error. |
| Aurelio, Jen Rose | 01/13/2026 | 1:43 AM | 1:44 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. |
| Baldisimo, Krishna Joy | 01/10/2026 | 7:37 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix multiple times, and set up again |
| Tambong, Levi | 01/13/2026 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and check Avaya settings. advised tm to stamp on ready right away. |
| Cailin, Sharmaine Joy | 01/13/2026 | 2:35 AM | 2:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali error - call got disconnected |
| Espineda, Janine Nicole | 01/10/2026 | 7:37 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for 3 minutes while on call, kickout from citrix, no audio, had to re-pull citrix, AVAYA and Denali (PDA) |
| Ibanez, Anacel | 01/06/2026 | 8:07 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bermudes, James | 01/13/2026 | 8:30 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Dy, Aaron Matthew | 01/13/2026 | 2:08 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Busquit, Crislen | 01/13/2026 | 2:08 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Aguilar, Reyla Jean | 01/10/2026 | 8:17 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA error while on ready | chat not disconnected | needs to reply on chat before can stamp ready on PDA again |
| Casador, Christian Neri | 01/13/2026 | 2:00 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Sanguillosa, Rhea | 01/13/2026 | 8:28 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/13/2026 | 9:24 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Barrera, Kate Angeline | 01/10/2026 | 10:15 PM | 10:27 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze | Kickout of CITRIX | Restart and repull up tools |
| Zubiaga, Trimuel | 01/13/2026 | 9:44 PM | 9:57 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Florentino, Randy | 01/13/2026 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart citrix and other tools. |
| Mayuga, Chezka Kate | 01/13/2026 | 9:57 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Albay, Cymon | 01/13/2026 | 1:53 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Avaya restart. |
| Salas, Ma Joyce | 01/13/2026 | 10:00 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Espineda, Janine Nicole | 01/10/2026 | 10:41 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call / PDA error |
| Estialbo, Rochilyn Joy | 01/13/2026 | 1:45 AM | 1:46 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. |
| Condez, Rea Angelika | 01/13/2026 | 1:34 AM | 1:36 AM | No Audio - PDA/ other tools still functional | no audio after sysdown. no pda error, |
| Murillo, Vanessa | 01/13/2026 | 10:01 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tolentino, Realyn | 01/13/2026 | 2:07 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Continued to assist customer / Restart PDA |
| Ordines, Kent Lester | 01/13/2026 | 11:22 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Villorente, Aira Khrystine | 01/13/2026 | 1:34 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on call |
| Awayan, Andrea | 01/13/2026 | 11:48 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cadorna, Diomelyn Jane | 01/13/2026 | 11:51 PM | 12:11 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Mary Jane | 01/13/2026 | 11:51 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ibanez, Anacel | 01/13/2026 | 12:07 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bordan, Jon Bonjam | 01/13/2026 | 1:57 AM | 2:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check situation. Advised TM to assist cx while pulling up affected tools. |
| Baldisimo, Krishna Joy | 01/10/2026 | 11:37 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on break, kickout from citrix, restart citrix multiple times, and set up again |
| Abanco, Nina May | 01/13/2026 | 11:40 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/13/2026 | 12:30 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 01/13/2026 | 12:30 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Caldea, Anne Emirald | 01/10/2026 | 11:44 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix disconnected while on chat. |
| Espolong, Kim Robert | 01/13/2026 | 11:14 PM | 11:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bernas, Cesa Marie | 01/13/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix an Avaya. Advised tm to stamp on ready right away. |
| Lopez, Jocelyn | 01/13/2026 | 11:54 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Benitez, Dan Bryan | 01/10/2026 | 11:40 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on break | Need to repull up the tools | AVAYA restart |
| Cabuslay, Ma Richelle | 01/10/2026 | 11:40 PM | 11:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on BREAK.I have no option to click, needed to do a hard reset. It took awhile of AVAYA to pull up for me to proceed to set up PDA. |
| Rescate, Paul Jensen | 01/13/2026 | 10:00 PM | 10:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to wait for PDA to pull up since there's a latency on the citrix and PDA to pull up. Tm was 15 mins inside production before tm could stamp on ready. |
| Rescate, Paul Jensen | 01/13/2026 | 1:48 AM | 2:01 AM | Avaya Issue - Freeze | Advised tm to restart Avaya again as it is not launching or letting the TM to log in. |
| Ang, Princess | 01/10/2026 | 12:00 AM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected while on ready |call disconnected |
| Didulo, Liezel | 01/13/2026 | 10:00 PM | 11:43 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to change her station and change citrix and restart Avaya since it took her time to log in due to latency issue on start of shift. Tm was inside production 15 mins before shift |
| Billanes, Axcelle Mar | 01/13/2026 | 2:51 AM | 2:59 AM | Avaya Issue - Freeze | Assist tm to check avaya settings and it was already set so I advised tm to change headset instead. |
| Gamuzaran, Jhodeth-Ann | 01/10/2026 | 12:01 AM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out while on ready need to restart citrix and re pull up tools |
| Dellava, Angelica Mae | 01/12/2026 | 7:58 AM | 8:00 AM | Avaya Issue - Freeze | Avaya froze, automatically reconnected |
| Villas, Neca | 01/12/2026 | 8:03 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Suderio, Marco Pablo | 01/12/2026 | 8:21 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / while on call |
| Ayuda, Ma Victoria | 01/09/2026 | 8:08 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze no audio the PDA went into error and VPN was disconnected. |
| Yamson, Jhon Richard | 01/12/2026 | 8:42 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while CX is on the line/ call disconnected |
| Adodoli, Karl Howen | 01/09/2026 | 8:05 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was disconnected including the AVAYA and the VPN. Affected account: *2057433456612207159 |
| Dellava, Angelica Mae | 01/12/2026 | 8:59 AM | 9:03 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error, call dropped Avaya also turned offline |
| Suderio, Marco Pablo | 01/12/2026 | 9:02 AM | 9:04 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error / while on call |
| Escalada, Johann Mikhail | 01/12/2026 | 9:23 AM | 9:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, restarted avaya and Pda |
| Aniero, Mark Anthony | 01/13/2026 | 3:01 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on call | call got disconnected |
| Dalumpines, Athea Trisha | 01/09/2026 | 8:14 AM | 8:22 AM | Avaya Issue - Freeze | Teammate's PDA went into error and the VPN was disconnected. The teammate had to restart AVAYA which took too long to be pulled up. Affected account: *2057709963171443690 |
| Celino, Ar Brian | 01/12/2026 | 9:47 AM | 9:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out |
| Almasol, Shaira Rose | 01/13/2026 | 11:15 PM | 11:38 PM | Citrix Latency - Change Citrix Server | Citrix is so slow pull up restart citrix log off, Restart PC- reported to WF paolo |
| Buala, Kristine Grace | 01/13/2026 | 3:11 AM | 3:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on call | call got disconnected |
| Parohinog, Reynan | 01/09/2026 | 8:32 AM | 8:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and the VPN was disconnected. |
| Barrera, Bonnie Andrew | 01/13/2026 | 3:01 AM | 3:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Magbanua, Ailyn | 01/13/2026 | 11:15 PM | 11:32 PM | Citrix Latency - Change Citrix Server | Citrix, AVAYA and PDA took to long to load. |
| Francisco, Patricia Ann | 01/13/2026 | 11:00 PM | 11:09 PM | Citrix Issue - Sitewide Downtime | Unable to pull up citrix. Have to restart the PC twice. |
| Beluso, Jhenice | 01/13/2026 | 3:16 AM | 3:18 AM | Avaya Issue - Freeze | Citrix froze |
| Sonio, Jomark Vincent | 01/13/2026 | 11:15 PM | 11:22 PM | Citrix Latency - Change Citrix Server | Citrix is lagging while opening, avaya is not pulling app, pda takes tome to pull up |
| Briones, Andrea Mean | 01/13/2026 | 11:00 PM | 11:06 PM | Citrix Issue - Sitewide Downtime | Unable to pull up citrix. Have to restart the PC twice. |
| Oliveros, Christine | 01/13/2026 | 11:00 PM | 11:09 PM | Citrix Issue - Sitewide Downtime | Unable to pull up citrix. Have to restart the PC twice. |
| Celino, Ar Brian | 01/13/2026 | 11:00 PM | 11:30 PM | Citrix Issue - Sitewide Downtime | Unable to pull up citrix. Have to restart the PC twice. |
| Isada, Ayessa | 01/13/2026 | 11:00 PM | 11:20 PM | Citrix Issue - Sitewide Downtime | unable to pull up citrix and PDA |
| Almasol, Shaira Rose | 01/13/2026 | 12:08 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out from citrix. call audio disconnected. |
| Resurreccion, Rodel John | 01/13/2026 | 2:58 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error and white while on call | call disconnected |
| Esporma, Hannah Mae | 01/13/2026 | 2:58 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA error while on call/ |
| Suderio, Marco Pablo | 01/13/2026 | 11:00 PM | 11:13 PM | Citrix Issue - Sitewide Downtime | unable to pull up citrix and PDA |
| Nepomuceno, Shenie | 01/13/2026 | 3:03 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Rance, Clem | 01/13/2026 | 3:20 AM | 3:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Parohinog, Reynan | 01/12/2026 | 10:00 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Iguin, Harlyn Mae | 01/13/2026 | 3:00 AM | 3:07 AM | Avaya Issue - Freeze | avaya freeze call not disconnected |
| Alvero, Eleandro | 01/12/2026 | 10:00 PM | 10:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ledesma, John Patrick | 01/13/2026 | 2:16 AM | 2:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready. |
| Ayuda, Ma Victoria | 01/12/2026 | 10:00 PM | 10:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Marcelo, Johoney | 01/13/2026 | 3:03 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | PDA error / NO CALLS |
| Amparo, Ana Roces | 01/12/2026 | 12:09 AM | 12:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Alayon, Alexander Paul | 01/13/2026 | 2:59 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix CONNECTION LOST WHILE ON CALL// HAD TO RESET/Call disconnected |
| Floro, Claire Jacynth | 01/13/2026 | 3:30 AM | 3:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, no audio |
| Ayuda, Ma Victoria | 01/12/2026 | 12:20 AM | 12:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Arbolado, Danielle | 01/13/2026 | 2:34 AM | 3:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error//PDA denali error |
| Pagsuguiron, Rachel | 01/13/2026 | 3:11 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error after call got disconnected |
| Albay, Cymon | 01/13/2026 | 3:29 AM | 3:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix restart after lunch |
| Magbanua, Ailyn | 01/13/2026 | 3:05 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected |
| Torre, Kin Bryan | 01/13/2026 | 3:13 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and call not disconnected. no audio |
| Magbanua, Ailyn | 01/13/2026 | 3:27 AM | 3:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break |
| Dellava, Angelica Mae | 01/13/2026 | 11:00 PM | 11:08 PM | Citrix Issue - Sitewide Downtime | Citrix not responding |
| Santos, Raquel | 01/13/2026 | 11:15 PM | 11:21 PM | Citrix Latency - Change Citrix Server | Took long for citrix to pull up so change station |
| Oliveros, Christine | 01/13/2026 | 12:45 AM | 12:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA error while on call |
| Marcelo, Johoney | 01/13/2026 | 11:15 PM | 11:16 PM | Citrix Latency - Change Citrix Server | Citrix latency |
| Baure, Nika Jeane | 01/13/2026 | 2:24 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, cx disconnected |
| Villas, Neca | 01/13/2026 | 2:24 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and Avaya got disconnected while on break |
| Briones, Andrea Mean | 01/13/2026 | 2:29 AM | 2:33 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected unable to hear cx |
| Francisco, Nikka Patricia | 01/13/2026 | 2:36 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected unable to hear cx initiated ghost spiel. |
| Oliveros, Christine | 01/13/2026 | 2:39 AM | 2:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze // call ghost spiel |
| Baranda, Patricia Ann | 01/13/2026 | 2:50 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while waiting for the next call |
| Zante, Chim Neo | 01/13/2026 | 3:28 AM | 3:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while avail, kicked out from citrix. need to restart citrix and set up all tools |
| Graciadas, John Wilbert | 01/13/2026 | 1:37 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate's VPN was disconnected including the citrix and PDA went into error while on lunch. Ticket Number: IMS0833746 |
| Escalada, Johann Mikhail | 01/13/2026 | 11:52 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix restart due to the screen w/ permission from WF John Paul |
| Tondo, Joshua | 01/13/2026 | 3:34 AM | 3:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected while on call | no response from cx's end | delivered ghost spiel and end the call | need to restart citrix and pull up tools |
| Magluyan, Grace Alondra Joy | 01/12/2026 | 1:36 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket Number: IMS0833746 |
| Olisco, Francis John | 01/13/2026 | 3:25 AM | 3:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error and Citrix Froze and disconnected while on Call. |
| Dalumpines, Athea Trisha | 01/12/2026 | 1:48 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch. Ticket Number: IMS0833746 |
| Barrera, Bonnie Andrew | 01/13/2026 | 3:41 AM | 3:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Acejo, Aljune Mike | 01/13/2026 | 3:56 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze PDA error while on call . |
| Parohinog, Reynan | 01/12/2026 | 1:54 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch VPN and AVAYA was disconnected and the teammate also encountered audio issue. Ticket Number: IMS0833746 |
| Tambong, Levi | 01/13/2026 | 2:30 AM | 2:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to change Citrix (DUB, PHX to Azure) and check avaya settings. Advised tm to stamp on ready right away. |
| Encina, Felix John | 01/12/2026 | 1:52 AM | 2:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix, VPN and AVAYA was disconnected during lunch. Ticket Number: IMS0833746 |
| Castro, Nyl John | 01/13/2026 | 1:53 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out while cx still on the line. Had to pull up tools again. |
| Amparo, Ana Roces | 01/12/2026 | 1:32 AM | 2:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN and citrix was disconnected while on lunch. PDA went into error. Ticket Number: IMS0833746 |
| Abajar, Allysa | 01/13/2026 | 10:00 PM | 10:30 PM | Citrix Latency - Change Citrix Server | Avaya loading, reset and citrix log in again. Changed citrix and station multiple times |
| Legaspi, Li Gorton | 01/13/2026 | 3:48 AM | 4:03 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and and avaya. advised tm to stamp on ready right away. |
| Montalban, Lorebe | 01/12/2026 | 1:55 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error. Ticket Number: IMS0833746 |
| Devera, Chris Bob Jasper | 01/12/2026 | 2:10 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Teammate had to pull up tools again. Ticket Number: IMS0833746 Affected account: *2163607624196610470 |
| Magluyan, Grace Alondra Joy | 01/12/2026 | 2:27 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN and AVAYA was disconnected. Affected account: *1205924477403296077 |
| Labrador, Rachel | 01/14/2026 | 3:31 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | no audio after | delivered ghost spiel |
| Ayuda, Ma Victoria | 01/12/2026 | 4:25 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN and AVAY was disconnected and encountered audio issue. Affected account: *1213825860592310850 |
| Arcano, Anjenette | 01/14/2026 | 3:35 AM | 3:37 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error |
| Graciadas, John Wilbert | 01/12/2026 | 5:37 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected. PDA went into error. Affected account: *1616508675350921617 |
| Calsena, April Dexter | 01/13/2026 | 11:15 PM | 11:24 PM | Citrix Latency - Change Citrix Server | Citrix latency |
| Doroteo, Jargelyn | 01/14/2026 | 3:53 AM | 3:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Oloroso, Mark Bryan | 01/14/2026 | 3:45 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze |
| Almasol, Shaira Rose | 01/13/2026 | 4:10 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break. Restart Citrix |
| Amparo, Ana Roces | 01/12/2026 | 5:32 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN cannot be connected/established and the teammate was disconnected from citrix. PDA went into error. Affected account: *2185013259013940754 |
| Osano, Jhenaline | 01/13/2026 | 4:01 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, call disconnected |
| Algarne, Roby Jean | 01/13/2026 | 4:18 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA repulled up, restart Avaya |
| Daniel, Mark Jojit | 01/13/2026 | 4:27 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA repulled up/restarted Avaya |
| Arconada, Eva | 01/13/2026 | 4:20 AM | 4:24 AM | Citrix Latency - Change Citrix Server | Assit tm to switch Citrix from DUB to Azure as tm experiencing latency while on training meeting. |
| Hermosisima, Maria Finah | 01/13/2026 | 4:12 AM | 4:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya |
| Hermosisima, Maria Finah | 01/12/2026 | 7:14 AM | 7:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze |
| Hermosisima, Maria Finah | 01/12/2026 | 2:55 AM | 3:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): multiple logins to Citrix/ latency/changing pods from 5th to 3rd |
| Santos, Raquel | 01/13/2026 | 4:32 AM | 4:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break | Hard Reset |
| Hermosisima, Maria Finah | 01/12/2026 | 11:30 PM | 11:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): multiple logins to Citrix/ latency |
| Calsena, April Dexter | 01/13/2026 | 3:10 AM | 3:29 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call disconnected, assisted by WF Angel |
| Anisco, Jannah Gift | 01/13/2026 | 4:40 AM | 4:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Citrix kicked out/ restarted Citrix and PDA |
| Discutido, Karen Grace | 01/13/2026 | 4:23 AM | 4:34 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix from DUB to Azure and advised tm to stamp on ready right away. |
| Arao, Joy | 01/13/2026 | 2:00 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Espedillon, Edelmar | 01/13/2026 | 2:09 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Martinez, Jayza Mae | 01/13/2026 | 3:37 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze - PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Floro, Claire Jacynth | 01/13/2026 | 3:57 PM | 4:06 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on call/ call not disconnected. no account pulled out and the phone number is not also showing on AVAYA, I have explained the situation (system issue) to the customer and he will call back instead. |
| Floro, Claire Jacynth | 01/13/2026 | 3:57 AM | 4:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on call/ call not disconnected. no account pulled out and the phone number is not also showing on AVAYA, I have explained the situation (system issue) to the customer and he will call back instead. |
| Beluso, Jhenice | 01/13/2026 | 4:10 AM | 4:15 AM | Avaya Issue - Freeze | PDA Denali Error |
| Dela Cruz, Dongie | 01/13/2026 | 4:16 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Bandellon, Razel Ann | 01/13/2026 | 4:33 AM | 4:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and avaya error - citrix disconnected while on call |
| Alcones, Paula Jane | 01/13/2026 | 5:24 AM | 5:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, kicked out | no response heard from the caller, disconnected |
| Jore, Paul Vincent | 01/13/2026 | 5:12 AM | 5:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restart Denali and Avaya |
| Escalada, Johann Mikhail | 01/13/2026 | 2:42 AM | 3:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Ofialda, Jamael | 01/13/2026 | 5:40 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze // VPN & AVAYA DC |
| Cailin, Sharmaine Joy | 01/13/2026 | 5:43 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected during the call. Call got disconnected. |
| Arbolado, Danielle | 01/13/2026 | 5:50 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restarted PDA and Avaya |
| Diaz, Frenmar | 01/13/2026 | 2:12 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Montalban, Lorebe | 01/12/2026 | 5:36 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. The teammate also encountered audio issue. Affected account: *1349979910239455271 |
| Diaz, Frenmar | 01/12/2026 | 2:12 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Montalban, Lorebe | 01/12/2026 | 5:56 AM | 6:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected including the audio. Affected account: *1347190691133734003 |
| Diocos, Fredgine Mae | 01/13/2026 | 5:43 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Citrix Disconnected. Restart avaya (avaya issue) and PDA |
| Diaz, Frenmar | 01/12/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolve |
| Zapico, Rosario | 01/12/2026 | 6:26 AM | 6:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Cezar, Mary Mae | 01/02/2026 | 1:45 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected,Avaya logout,kickout of citrix, PDA error |
| Bernas, Cesa Marie | 01/13/2026 | 1:55 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC freeze |
| Legaspi, Li Gorton | 01/12/2026 | 7:15 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Vega, Genre Judd | 01/13/2026 | 3:38 AM | 3:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Tariao, John David | 01/12/2026 | 7:17 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Ponsaran, Krizzia Anne | 01/13/2026 | 2:18 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Majen, Jenylyn | 01/13/2026 | 7:17 AM | 7:25 AM | Avaya Issue - Freeze | Resolved |
| Vega, Genre Judd | 01/13/2026 | 3:38 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, avaya error |
| Buenvenida, Grace | 01/13/2026 | 11:48 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Tariao, John David | 01/13/2026 | 1:47 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Simon, Cheryll Grace | 01/13/2026 | 5:39 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error, kicked out of citrix |
| Zapico, Rosario | 01/13/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Parohinog, Reynan | 01/12/2026 | 5:54 AM | 6:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA and no audio. Affected account: *5567992195865974276 |
| De Juan, Ivan Raphael | 01/13/2026 | 5:39 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Buenvenida, Grace | 01/13/2026 | 5:46 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Busquit, Crislen | 01/13/2026 | 5:41 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bacuta, Shairra Joy | 01/13/2026 | 5:42 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; citrix froze |
| Tecson, Cathy | 01/13/2026 | 5:39 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix |
| Casador, Christian Neri | 01/13/2026 | 5:37 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Ponsaran, Krizzia Anne | 01/13/2026 | 5:48 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and Kicked Out Of Citrix |
| Arao, Joy | 01/13/2026 | 5:41 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Alayon, Franz Wilson | 01/13/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Dalumpines, Athea Trisha | 01/12/2026 | 5:41 AM | 5:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and the teammate was disconnected from citrix. Ticket Number: IMS0833746 |
| Russ, Germalyn | 01/13/2026 | 5:48 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error: kicked out of Cetrix |
| Tan, Mikaella Tatiana | 01/13/2026 | 5:41 AM | 5:52 AM | Citrix Latency - Change Citrix Server | n/a |
| Patricio, Jason | 01/13/2026 | 5:42 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; Kicked out of citrix |
| Dy, Aaron Matthew | 01/13/2026 | 5:43 AM | 5:48 AM | Citrix Latency - Change Citrix Server | n/a |
| Deviente, Jenny | 01/13/2026 | 5:41 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Binag, Roxan Joy | 01/09/2026 | 3:08 AM | 3:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Veronica, Crisia Joy | 01/13/2026 | 5:41 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ citrix kickout |
| Espedillon, Edelmar | 01/13/2026 | 5:43 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Protasio, Jay Paulo | 01/13/2026 | 10:30 PM | 11:00 PM | Citrix Latency - Change Citrix Server | Citrix latency and WF advise to Hard Restart |
| Tuyay, Shantal | 01/13/2026 | 5:46 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart Citrix and Denali |
| Tolentino, Realyn | 01/13/2026 | 5:38 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart Citrix/ repulled up tools |
| Albay, Cymon | 01/13/2026 | 5:52 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | restart PDA and Avaya, had issues on setting up PDA. |
| Magluyan, Grace Alondra Joy | 01/12/2026 | 5:41 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN, citrix and AVAYA was disconnected. PDA went into error. Affected account: *2256830785304748529 |
| Bordan, Rielyn Mae | 01/13/2026 | 5:52 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart Citrix/ fix Avaya |
| Viejo, Jerilee | 01/13/2026 | 6:07 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and disconnect/ call not disconnected /fter set up a minute citrx Error Again |
| Victoriano, Roilen Brian | 01/13/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and stamp on ready right away. |
| Jore, Paul Vincent | 01/13/2026 | 6:07 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze call disconnected / citrix kickout |
| Victoriano, Roilen Brian | 01/13/2026 | 5:37 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Fiolog, Crystal May | 01/13/2026 | 5:45 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. advised tm to stamp on ready right away. |
| Villanueva, Harold | 01/14/2026 | 4:34 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA, Citrix, and Avaya Disconnect |
| Duran, Louella | 01/14/2026 | 6:29 AM | 6:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix, PDA, and Avaya Disconnect |
| Delegencia, Karl Kevin | 01/13/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Ebuna, Ckim Wesley | 01/13/2026 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda, citrix and avaya. |
| Delfin, Vanneza | 01/13/2026 | 5:50 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Custodio, Dephra Nicole | 01/13/2026 | 5:43 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Diestro, John Isaac | 01/13/2026 | 5:40 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart PDA and avaya. |
| Florentino, Randy | 01/13/2026 | 5:37 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Devera, Chris Bob Jasper | 01/12/2026 | 6:08 AM | 6:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was froze while on break. VPN was disconnected including AVAYA. Ticket Number: IMS0833746 |
| Laurenio, Daniela | 01/13/2026 | 4:45 AM | 4:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted TM to restart Citrix and other tools affected by downtime, |
| Dalumpines, Athea Trisha | 01/12/2026 | 7:12 AM | 7:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. PDA went into error. |
| Ledesma, John Patrick | 01/13/2026 | 5:48 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix and other tools affected by downtime. |
| Baldonado, Regene | 01/13/2026 | 6:15 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart PC since tm's Citrix is lagging. Tm was overbreak due to latency and need to pull up tools. Assist tm to restart Citrix and Avaya. Tm was inside production around 6:08 AM. |
| Delos Reyes, Rj | 01/13/2026 | 6:04 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze and disconnected. While on call. |
| Graciadas, John Wilbert | 01/12/2026 | 7:14 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error. Affected account: *2237537275719598879 |
| Amparo, Ana Roces | 01/12/2026 | 7:15 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix and VPN was disconnected. PDA went into error Affected account: *6061456537291726937 |
| Candido, Rhea Mae | 01/13/2026 | 5:22 AM | 5:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Olivas, Johanna | 01/13/2026 | 5:47 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix and pda. |
| Formelos, Diana Joy | 01/13/2026 | 5:45 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, and citrix. |
| Aurelio, Jen Rose | 01/13/2026 | 5:37 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, avaya, citrix. |
| Tariao, John David | 01/13/2026 | 5:50 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Zapico, Rosario | 01/13/2026 | 5:46 AM | 5:55 AM | Avaya Issue - Freeze | Assist tm to restart Avaya and Citrix. Advised tm to stamp on ready right away. |
| Majen, Jenylyn | 01/13/2026 | 5:43 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. advised tm to stamp on ready right away. |
| Estialbo, Rochilyn Joy | 01/13/2026 | 5:38 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and Avaya. advised tm to stamp on ready right away. |
| Abool, Mary Gloden | 01/13/2026 | 5:39 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Montalban, Lorebe | 01/12/2026 | 7:15 AM | 7:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected. PDA went into error. Affected account:` *1762393960216420683 |
| Calsena, April Dexter | 01/13/2026 | 1:40 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Obafial, Christian Jay | 01/13/2026 | 5:47 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart PDA and stamp on ready right away. |
| Abolucion, Jodelyn | 01/13/2026 | 5:27 AM | 6:03 PM | Citrix Latency - Change Citrix Server | couldn't to pull up PDA cause cx still on the line, I pulled up spark manually. Concern resolved |
| Rescate, Paul Jensen | 01/13/2026 | 5:45 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart PDA and stamp on ready right away. |
| Zurbano, Ma Evonne | 01/13/2026 | 5:51 AM | 6:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kick out of Citrix while on call | PDA error |
| Billanes, Axcelle Mar | 01/13/2026 | 5:45 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to Change Citrix and check Avaya settings. advised tm to stamp on ready right away. |
| Montalban, Lorebe | 01/12/2026 | 7:15 AM | 7:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix and VPN was disconnected. PDA went into error. Affected account: *1762393960216420683 |
| Devera, Chris Bob Jasper | 01/12/2026 | 7:15 AM | 7:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected. PDA went into error. |
| Lingco, Rollene | 01/13/2026 | 5:38 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on call | delivered ghost spiel and end the call. |
| Julian, Kristine Rose | 01/13/2026 | 6:25 AM | 6:30 AM | Avaya Issue - Freeze | PDA error while on ready |
| Cobrado, Ma Cyrine | 01/12/2026 | 7:13 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya took a long to pull up Citrix froze | Citrix kicked out restart all tools | citrix restart |
| Juarez, Andrei | 01/13/2026 | 6:26 AM | 6:30 AM | Avaya Issue - Freeze | PDA error while on call |
| Juarez, Andrei | 01/13/2026 | 7:30 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix hard reset while on lunch / Had to re setup tools |
| Alarba, Phoebecates | 01/12/2026 | 7:27 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrx froze and automatically disconnected while on call need to log back in again. |
| Quinton, Quenne | 01/13/2026 | 7:27 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch |
| Frio, Denziel Marie | 01/12/2026 | 7:26 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error at 7:26 AM while waiting for the call. Restarted PDA |
| Floro, Claire Jacynth | 01/13/2026 | 7:38 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Rance, Clem | 01/13/2026 | 7:35 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out while on lunch | Restart all tools. |
| Sanchez, Queenie Joy | 01/12/2026 | 7:19 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout while on call and all got disconnected. |
| Mayo, Emie Rose | 01/13/2026 | 3:15 AM | 3:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call |
| Llorente, Mel Rose | 01/12/2026 | 7:21 AM | 7:22 AM | Avaya Issue - Freeze | PDA error |
| Ginoy, Gidion | 01/12/2026 | 5:37 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out need to restart citrix |
| Dela Cruz, Kyle Christian | 01/13/2026 | 1:39 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Iglesias, Roldan | 01/13/2026 | 10:17 PM | 10:21 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Bernas, Michael | 01/13/2026 | 1:48 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Iglesias, Roldan | 01/13/2026 | 2:29 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Valle, Marchelle | 01/13/2026 | 3:56 AM | 4:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out after lunch |
| Protasio, Jay Paulo | 01/13/2026 | 2:40 AM | 2:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate did not exceed 5 minutes system down. |
| Duran, Louella | 01/14/2026 | 6:29 AM | 6:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix, PDA, and Avaya Disconnect |
| Arcano, Anjenette | 01/14/2026 | 7:35 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Labrador, Rachel | 01/14/2026 | 7:45 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out |
| Protasio, Jay Paulo | 01/13/2026 | 5:57 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze avaya froze |
| Oloroso, Mark Bryan | 01/14/2026 | 7:49 AM | 7:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / PDA error after break |
| Bernas, Michael | 01/13/2026 | 5:49 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out after lunch |
| Cordova, Jayvin | 01/14/2026 | 7:57 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Llorente, Mel Rose | 01/12/2026 | 1:42 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Protasio, Jay Paulo | 01/13/2026 | 6:41 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | cirtrix froze avaya froze |
| Dadivas, Nica Rose | 01/13/2026 | 5:48 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | The Citric froze for more than 6 minutes while the cx is on the line and then I was kicked out on Citrix then the call got disconnected. I tried to go back as soon as I can and when I was about to open the PDA to stump on ready the Citrix froze again. I asked permission if I can reboot my pc since I cannot go back in and one of the WF assisted me. |
| Catalan, Jowelyn | 01/14/2026 | 8:03 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE/CALL DISCONNECTED |
| Flotildes, Realyn | 01/13/2026 | 12:30 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 12:30 AM - 12:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya keeps on loading.does not sign up. assisted by TL John and restart PC Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 430580/ rflotildes |
| Ongkingco, Kim Verly | 01/12/2026 | 2:20 AM | 2:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Bacatano, May | 01/13/2026 | 5:55 AM | 6:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SYSDOWN-KICK OUT OF CITRIX WHILE ON CALL/PDA ERROR |
| Valle, Marchelle | 01/13/2026 | 7:02 AM | 7:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out |
| Magallanes, Dylan Matthew | 01/13/2026 | 2:02 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 2:02:30 AM-2:13:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted citrix and all tools Account Number: none Pod Number/Letter: 10-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valencia, Nieza Joy | 01/14/2026 | 7:51 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL WAS STILL CONNECTED |
| Bolante, Pholla Jeve | 01/13/2026 | 5:52 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | Hard reset, citrix is really slow |
| Oloroso, Mark Bryan | 01/14/2026 | 8:14 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / PDA error |
| Sanchez, Queenie Joy | 01/13/2026 | 1:46 AM | 1:50 AM | Avaya Issue - Freeze | Citrix froze and PDA error. |
| Doroteo, Jargelyn | 01/14/2026 | 7:54 AM | 7:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA and Citrix Disconnected after break |
| Alarba, Phoebecates | 01/13/2026 | 3:22 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrx froze and automatically disconnected while on call need to log back in again. |
| Tulale, Mae Con | 01/13/2026 | 2:01 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/13/2026 Start Time End Time: 2:01 - 2:14 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, citrix disconnected set up again Account Number: 5572381748677217682- endorse for CB Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Empeno, Alleah Camille | 01/14/2026 | 7:48 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL WAS STILL CONNECTED |
| Busia, John Paul | 01/13/2026 | 5:53 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out while the cx is still on the line. Need to pull up the tools again. |
| Olmo, Lei Franzie Aira | 01/14/2026 | 7:48 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out after after break |
| Zolina, Ma Vhency Rose | 01/13/2026 | 2:27 AM | 2:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/13/2026 Start Time End Time: 02:27-02:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, no response from the cx Account Number: 6087945626534732964 - endorse for CB Pod Number/Letter: 19-c Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April / Coach Tania |
| Doroteo, Jargelyn | 01/14/2026 | 8:22 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Magdaluyo, Claire Mae | 01/13/2026 | 2:42 AM | 2:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 02:42 AM 02:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume Cx was not responding anymore request CB. Account Number: 4793698911474654538 Pod Number/Letter: 20 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 430142 - cmagdaluyo |
| Denosta, Marrianne | 01/13/2026 | 2:49 AM | 3:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 02:49 AM - 3:01 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1188623887179282833 Pod Number/Letter: 21 - D Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tondo, Joshua | 01/13/2026 | 7:40 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on Lunch | need to restart citrix and pull up tools |
| Olisco, Francis John | 01/13/2026 | 7:35 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch |
| Mayo, Emie Rose | 01/13/2026 | 7:39 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch |
| Calsena, April Dexter | 01/13/2026 | 6:19 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected | Citrix latency |
| Barrera, Bonnie Andrew | 01/13/2026 | 7:43 AM | 7:48 AM | Avaya Issue - Freeze | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Arojado, Jay Ann | 01/13/2026 | 2:25 AM | 2:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 02:25 AM - 02:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 2166717645198795738 Pod Number/Letter: 21 - B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Acejo, Aljune Mike | 01/13/2026 | 8:00 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze PDA error while on call . |
| Zante, Chim Neo | 01/13/2026 | 8:29 AM | 8:40 AM | Avaya Issue - Freeze | Kicked out from citrix - PDA error while on avail |
| Samino, Anthony Josh | 01/13/2026 | 3:13 AM | 3:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 03:13 AM - 3:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1303632285969691295 Pod Number/Letter: 19-F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Bandellon, Razel Ann | 01/13/2026 | 8:19 AM | 8:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CIitrix froze and got disconnected cx still on the line but no account pulled up - after a couple of mins avaya froze and when dialing a number there's an error message "please enter a number to dial" - quit avaya and pull up tools again. |
| Peral Jr, Teodolfo | 01/13/2026 | 2:09 AM | 2:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Valenzuela, Keziah Mae | 01/14/2026 | 8:38 AM | 8:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call |
| Marcelino, Joselle | 01/13/2026 | 3:55 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 03:55 AM - 04:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Denali Error Account Number: 5314978003174158006 Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: |
| Estrella, Joyce | 01/13/2026 | 5:57 AM | 5:59 AM | Avaya Issue - Freeze | Citrix froze/no audio after |
| Algoso, Kyla Joy | 01/13/2026 | 3:54 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 03:54 AM - 04:20AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | no account pulled up/need to restart tools Account Number: Pod Number/Letter: 20 - A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Patricio, Aikie | 01/12/2026 | 7:16 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call | Restart Citrix |
| Jimenez, Jenefer | 01/13/2026 | 4:15 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 04:15 AM - 04:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Denali Error Account Number: Pod Number/Letter: 21-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: |
| Torre, Kin Bryan | 01/13/2026 | 7:27 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Dasig, Joshua | 01/13/2026 | 4:14 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 04:14 AM - 04:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / kicked out to citrix and the cx is not responding / reset citrix and repull up all the tools / dc call endorsed for a callback Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Patricio, Aikie | 01/13/2026 | 1:26 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call | call did not disconnecte |
| Pagsuguiron, Rachel | 01/13/2026 | 7:28 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Iguin, Harlyn Mae | 01/13/2026 | 7:26 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Alayon, Alexander Paul | 01/13/2026 | 7:25 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Marcelo, Johoney | 01/13/2026 | 7:31 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Flotildes, Realyn | 01/13/2026 | 4:30 AM | 4:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 4:30 AM - 4:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout while on avail. Restart Citrix and Set up tools again Account Number: none Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/13/2026 | 5:41 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/13/2026 Start Time End Time: 5:41 AM - 5:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on lunch Account Number: none Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Resurreccion, Rodel John | 01/13/2026 | 7:28 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Olanga, Jolimae | 01/13/2026 | 5:14 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/13/2026 Start Time End Time: 5:14 AM-5:55AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Got kicked out from Citrix while on lunch. Had to set up again. Account number: None (While on lunch) Pod Number/Letter: 19 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Nepomuceno, Shenie | 01/13/2026 | 7:42 AM | 7:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Magallanes, Dylan Matthew | 01/13/2026 | 6:11 AM | 6:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 6:11:50 AM-6:23:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted citrix twice because of extreme latency in LVS citrix. restarted all tools after Account Number: none Pod Number/Letter: 10-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Almasol, Shaira Rose | 01/13/2026 | 8:11 AM | 8:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Pagsuguiron, Rachel | 01/13/2026 | 8:29 AM | 8:34 AM | Avaya Issue - Freeze | citrix froze denali error while avail |
| Sonio, Jomark Vincent | 01/13/2026 | 7:35 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / had to relogin to Citrix and pull up tools |
| Tulale, Mae Con | 01/13/2026 | 6:02 AM | 6:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/13/2026 Start Time End Time: 6:02 - 6:26 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze call got disconnected, set up again Account Number: 1854980687899005231- endorse for CB Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Parreno, Mark Anthony | 01/13/2026 | 5:56 AM | 6:03 PM | Avaya Issue - Freeze | Citrix freeze and PDA error |
| Cadigal, Christopher | 01/13/2026 | 5:53 AM | 5:57 AM | Avaya Issue - Freeze | Crash and kick me from citrix. avaya got disconnected. try to repull up my tools and set to ready. |
| Samino, Anthony Josh | 01/13/2026 | 7:35 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: 1/13/2026 Start Time End Time: 7:35 AM - 7:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error after training meeting Account Number: none Pod Number/Letter: 19 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Villorente, Aira Khrystine | 01/13/2026 | 5:38 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while I on a call, but the call continued. Setting up my tools. |
| Almasol, Shaira Rose | 01/13/2026 | 8:11 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on call. Restart Citrix |
| Gamlanga, Christine Grace | 01/13/2026 | 3:55 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 13, 2026 Start Time | End Time: 3:55-4:13 am Issue Type: Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Pod Number/Letter: 20-G Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Magdaluyo, Claire Mae | 01/13/2026 | 6:45 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: January 13, 2026 Start Time | End Time:6:45 AM 7:39 AM Issue Type: Citrix froze and eventually got kicked out of Citrix while on training meeting | Restart everything then set up again Pod Number/Letter: 20-C Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Abajar, Allysa | 01/13/2026 | 2:13 AM | 2:17 AM | Avaya Issue - Freeze | Avaya freeze |
| Denosta, Marrianne | 01/13/2026 | 7:30 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 13, 2026 Start Time | End Time:7:30 AM 7:40 AM Issue Type: Citrix froze and eventually got kicked out of Citrix while on training meeting | Restart everything then set up again Pod Number/Letter: 21- D Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Abajar, Allysa | 01/13/2026 | 4:15 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kick out/ with costumer, log in to citrix but no pda |
| Abajar, Allysa | 01/13/2026 | 6:14 AM | 6:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kick out. PDA ERROR |
| Arojado, Jay Ann | 01/13/2026 | 6:25 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 06:25 AM - 06:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Call got disconnected | account affected will be endorsed for call back | Restart everything then set up again Account Number: 1236280411882148151 Pod Number/Letter: 21 - B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Degala, Jeanette | 01/14/2026 | 8:47 AM | 8:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out while on call |
| Castro, Nyl John | 01/13/2026 | 1:53 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on a call, but the call continued. Setting up my tools. |
| Castro, Nyl John | 01/13/2026 | 7:03 AM | 7:59 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | n billable training starting at 6:58am. Supposed to ready at 7:45am but Denali Error when tm came back from the training. Denali error had started at 7:03am and citrix kicked him out at 7: 47. |
| Marcelino, Joselle | 01/13/2026 | 7:56 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 13, 2026 Start Time | End Time: 07:56 AM - 08:10 AM Issue Type: Citrix froze and got kicked out of Citrix while on ready | Restart tools Pod Number/Letter: 19/A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 01/13/2026 | 7:52 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 07:52 AM - 08:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Account Number: Pod Number/Letter: 20 - A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 01/13/2026 | 7:52 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 07:52 AM - 08:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Account Number: Pod Number/Letter: 20 - A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Olanga, Jolimae | 01/13/2026 | 7:56 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time:7:56AM-8:21AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Had to set up again. Account Number: 2023272768402713828 Pod Number/Letter: 19-B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April & TL Gerlyn |
| Alvaira, Norallie | 01/14/2026 | 8:28 AM | 8:35 AM | Avaya Issue - Freeze | kicked out of citrix |
| Ore, Francis Riel | 01/13/2026 | 8:12 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time:8:12AM-8:30AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | Had to set up again. Account Number: Pod Number/Letter: 20-F Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Jimenez, Jenefer | 01/13/2026 | 8:20 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time:8:20AM-8:37AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix while on call | need to assist cx first | Had to set up again. Account Number: 4835724075295546479 Pod Number/Letter: 21-A Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tupaz, Alain Ray | 01/14/2026 | 8:15 AM | 8:22 AM | Avaya Issue - Freeze | Kicked out of citrix |
| Mendoza, Julie Ann | 01/14/2026 | 8:16 AM | 9:27 AM | Avaya Issue - Freeze | Citrix froze while on avail. Network and Avaya disconnected. Kicked out of Citrix. |
| Dasig, Joshua | 01/13/2026 | 8:22 AM | 8:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 08:22 AM - 08:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / kicked out to citrix Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Nobleza, Ronelyn | 01/14/2026 | 8:20 AM | 8:25 AM | Avaya Issue - Freeze | Avaya freeze. |
| Hierro, Alnie Glaze | 01/12/2026 | 3:27 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, contacts not disconnected |
| Hierro, Alnie Glaze | 01/12/2026 | 6:30 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected, while on lunch |
| Nobleza, Ronelyn | 01/14/2026 | 6:16 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali Error | While on break |
| Dador, Louis Adrian | 01/12/2026 | 9:22 AM | 9:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | tools error - relaunched pda |
| Ricardo, Danicah | 01/14/2026 | 3:57 AM | 4:06 AM | Avaya Issue - Freeze | SYSTEM ISSUE: citrix froze |citrix disconnected | hard reset | had to set up tool |
| Empino, Gene Reynald | 01/14/2026 | 7:28 AM | 7:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error |
| Luz, Dominic | 01/14/2026 | 7:00 AM | 7:10 AM | Avaya Issue - Freeze | Citrix froze/kicked out |
| Pantaleon, Laurence | 01/14/2026 | 4:09 AM | 4:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Type of issue encountered: citrix froze PDA error, cannot sign to Avaya - Avaya restart |
| Santos, Raquel | 01/13/2026 | 9:18 AM | 9:23 AM | Avaya Issue - Freeze | PDA error while waiting for call |
| Acoyong, Angel Joy | 01/14/2026 | 3:39 AM | 3:47 AM | Avaya Issue - Freeze | Type of issue encountered: citrix froze, denali error |
| Duran, Louella | 01/14/2026 | 9:43 AM | 9:44 AM | No Audio - PDA/ other tools still functional | PDA, and Avaya Disconnect |
| Lingco, Rollene | 01/13/2026 | 9:39 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call | delivered ghost spiel and end the call |
| Tindog, Laiza Mae | 01/13/2026 | 3:11 AM | 3:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Caballero, Retch Andrei | 01/12/2026 | 12:30 AM | 12:33 AM | Avaya Issue - Freeze | N/A |
| Ore, Francis Riel | 01/13/2026 | 8:45 AM | 8:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 08:45 AM - 08:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / kicked out to citrix Pod Number/Letter: 20-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ocumas, Christine | 01/12/2026 | 4:17 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ocumas, Christine | 01/12/2026 | 7:25 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Berdandino, Rosalie | 01/12/2026 | 7:31 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tindog, Laiza Mae | 01/12/2026 | 7:33 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Diaz, Jessirie | 01/12/2026 | 5:17 AM | 5:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ocumas, Christine | 01/13/2026 | 3:55 AM | 4:00 AM | No Audio - PDA/ other tools still functional | N/A |
| Nedula, Cleo Mariz | 01/13/2026 | 4:03 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arboleda Jr, Arnel | 01/13/2026 | 4:06 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bondoc, John Karl Ric | 01/13/2026 | 4:15 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Frial, Dave Lee | 01/13/2026 | 4:28 AM | 4:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Rosas, Shainne Lou | 01/13/2026 | 4:28 AM | 4:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Begona, Maricar | 01/12/2026 | 8:02 AM | 8:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tanuyan, Zephamor Borrish | 01/13/2026 | 2:57 AM | 3:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanuyan, Zephamor Borrish | 01/13/2026 | 6:57 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Begona, Maricar | 01/13/2026 | 7:52 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diaz, Jessirie | 01/13/2026 | 8:26 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tindog, Laiza Mae | 01/13/2026 | 8:41 AM | 8:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Burbano, Maita | 01/13/2026 | 8:15 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart citrix and pda. |
| Alovera, Rosalie | 01/13/2026 | 8:30 AM | 8:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ofalla, Frank Danniel | 01/13/2026 | 12:46 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart citrix, pda, and avaya. |
| Tindog, Laiza Mae | 01/13/2026 | 8:20 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aluad, Rose Ann | 01/13/2026 | 8:14 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart Citrix, pda, and avaya |
| Nedula, Cleo Mariz | 01/13/2026 | 8:15 AM | 8:16 AM | Avaya Issue - Freeze | N/A |
| Benid, Rose Anne | 01/13/2026 | 8:16 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart PDA, avaya and citrix. |
| Ocumas, Christine | 01/13/2026 | 7:57 AM | 8:02 AM | No Audio - PDA/ other tools still functional | N/A |
| Morado, Mark | 01/13/2026 | 8:10 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart PDA, avaya, and citrix. |
| Calsena, April Dexter | 01/13/2026 | 7:30 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Marcos, Lyka Joy | 01/13/2026 | 9:52 AM | 9:56 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya. |
| Frial, Dave Lee | 01/13/2026 | 8:30 AM | 8:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Pda error/Avaya signed out. Took time to log back in. |
| Gazer, Rodel | 01/13/2026 | 8:08 AM | 8:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cartujano, David | 01/13/2026 | 7:10 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT RELAUNCH TOOLS |
| Arboleda Jr, Arnel | 01/13/2026 | 6:58 AM | 7:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT RELAUNCH TOOLS |
| Tindog, Laiza Mae | 01/13/2026 | 4:17 AM | 4:24 AM | No Audio - PDA/ other tools still functional | N/A |
| Diaz, Jessirie | 01/12/2026 | 7:30 AM | 7:36 AM | Avaya Issue - Freeze | restart the computer || avaya loading || citix keeps on loading |
| Bondoc, John Karl Ric | 01/12/2026 | 7:30 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bondoc, John Karl Ric | 01/12/2026 | 4:10 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | after break Im unable to open Citrix and only options is to restart |
| Sta Romana, Jett | 01/14/2026 | 8:22 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. Need to restart Citrix and PDA. |
| Alayon, Joeven | 01/14/2026 | 8:40 AM | 8:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. |
| Alayon, Joeven | 01/12/2026 | 12:35 PM | 1:11 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on TM. Can't access citrix anymore. SSL error 47. |
| Pelaez, Ma Christine Joy | 01/14/2026 | 11:05 AM | 11:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Baulos, Bill Austin | 01/14/2026 | 11:44 AM | 11:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. Need to finish chat first before restart PDA. |
| Sanchez, Mary Zhaineth | 01/14/2026 | 11:10 AM | 11:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Macalintal, Hanna Jane | 01/14/2026 | 11:28 AM | 11:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Call not disconnected Need to finish call before restart tools. |
| Macalintal, Hanna Jane | 01/14/2026 | 9:32 AM | 9:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Tacud, Claira Mae | 01/14/2026 | 1:56 PM | 2:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Bautista, Rochell | 01/14/2026 | 11:27 AM | 11:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Teodosio, Jean | 01/14/2026 | 2:20 PM | 2:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. |
| Teodosio, Jean | 01/14/2026 | 2:26 PM | 2:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Mina, Mariel | 01/14/2026 | 2:25 PM | 2:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Dumali, Marjorie | 01/14/2026 | 2:37 PM | 2:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on chat. |
| Baguioro, Chybelle | 01/14/2026 | 2:52 PM | 2:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sanchez, Mary Zhaineth | 01/14/2026 | 2:10 PM | 2:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Contact got disconnected. |
| Tupaz, Krisha Faye | 01/14/2026 | 12:03 PM | 12:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. |
| Tupaz, Krisha Faye | 01/14/2026 | 3:26 PM | 3:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sanchez, Mary Zhaineth | 01/14/2026 | 3:27 PM | 3:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Valencia, Paulyn Rose | 01/13/2026 | 6:10 AM | 6:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change station from 5th to 3rd. |
| Valencia, Paulyn Rose | 01/13/2026 | 7:20 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Cabugao, Peter Kent | 01/13/2026 | 7:20 AM | 7:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Billones, Vincent Paul | 01/14/2026 | 3:58 PM | 4:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| CabalQuinto, Shayne | 01/14/2026 | 2:51 PM | 2:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 01/14/2026 | 10:36 AM | 10:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Billones, Vincent Paul | 01/14/2026 | 12:20 PM | 12:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 01/14/2026 | 12:22 PM | 12:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart tools. |
| Billones, Vincent Paul | 01/14/2026 | 1:01 PM | 1:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call disconnected. |
| CabalQuinto, Shayne | 01/14/2026 | 10:56 AM | 11:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Cabugao, Peter Kent | 01/14/2026 | 1:43 PM | 1:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Valencia, Paulyn Rose | 01/14/2026 | 1:47 PM | 2:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. |
| Condino, Melissa | 01/14/2026 | 1:58 PM | 2:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart tools. |
| Cabugao, Peter Kent | 01/14/2026 | 9:42 AM | 9:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Need to restart tools. |
| Bantigue, Jonna Mae | 01/14/2026 | 4:00 PM | 4:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: unable to stamp ready |
| Bilbao, Kryztelle Faith | 01/14/2026 | 4:00 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: citrix lag |
| Valencia, Paulyn Rose | 01/14/2026 | 9:48 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Need to restart tools. |
| Arbis, Klarenz | 01/14/2026 | 4:00 PM | 4:03 PM | Citrix Latency - Change Citrix Server | Sys Down Explanation: Citrix issue Issue: Citrix lagging | Unable to navigate | Had to restart Citrix |
| Condino, Melissa | 01/14/2026 | 9:57 AM | 10:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/14/2026 | 10:03 AM | 10:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Teodosio, Jean | 01/14/2026 | 10:26 AM | 10:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Mina, Mariel | 01/14/2026 | 10:25 AM | 10:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| CabalQuinto, Shayne | 01/14/2026 | 10:56 AM | 11:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 01/14/2026 | 11:03 AM | 11:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Pelaez, Ma Christine Joy | 01/14/2026 | 1:56 PM | 2:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Valencia, Paulyn Rose | 01/14/2026 | 6:00 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Cabugao, Peter Kent | 01/14/2026 | 6:00 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/14/2026 | 6:10 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Dorado, Ricardo Jesus III | 01/13/2026 | 11:44 PM | 12:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/Ag |
| Detanoy, Anne Nicole | 01/12/2026 | 2:13 PM | 2:25 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Carlos, Anna Mae | 01/14/2026 | 5:00 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacuta, Rodelyn | 01/14/2026 | 4:33 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/14/2026 | 5:18 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Cawaling, Jeneron | 01/13/2026 | 11:38 PM | 11:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break. |
| Ponce, Renz Kirby | 01/13/2026 | 11:40 PM | 11:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix| PDA error while on break |
| Contillo, Jerome | 01/13/2026 | 12:22 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze| PDA error |
| Baler, Nathaniel Victor | 01/13/2026 | 12:27 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Falco, Via | 01/13/2026 | 12:30 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Ropa, Nina Grace | 01/13/2026 | 12:20 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126471011497626601| stamped to pending logout| re started PDA and Avaya. |
| Iguis, Jessa | 01/13/2026 | 12:47 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on a case, need to pending log out. error in denali, |
| Durana, Alysa Charamae | 01/14/2026 | 4:02 PM | 4:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & PDA error while on chat/ Citrix froze again for 13 mins and have to restart PC and set up again |
| Aguilar, Reyla Jean | 01/14/2026 | 6:08 PM | 6:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after Lunch |
| Capawan, Jherico | 01/14/2026 | 5:00 PM | 5:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Gregorio, Jester | 01/14/2026 | 4:31 PM | 4:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Avaya took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Nobleza, Ronelyn | 01/14/2026 | 5:54 PM | 6:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Delfin, Precious Eleanor | 01/14/2026 | 7:03 PM | 7:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ibanez, Daniell | 01/14/2026 | 7:01 PM | 7:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Carlos, Anna Mae | 01/14/2026 | 7:48 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortes, Jd Grace | 01/14/2026 | 4:00 PM | 4:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: TL Mollie |
| Barrios, Michael | 01/14/2026 | 6:49 PM | 7:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Begaso, Jestine Marie | 01/14/2026 | 7:44 PM | 7:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: coach Jerelyn |
| Cartujano, Ace Joseph | 01/14/2026 | 6:18 PM | 6:40 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Acervo, Erika | 01/14/2026 | 7:44 PM | 7:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/14/2026 | 7:53 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Briones, Lorrie Miles | 01/14/2026 | 7:40 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Ciudad, John Lawrence | 01/14/2026 | 7:37 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Bacas, Maxine Rose | 01/14/2026 | 7:41 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Cartujano, Ace Joseph | 01/14/2026 | 7:38 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Degoma, Rachel | 01/13/2026 | 8:15 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Oquendo, Jemart | 01/14/2026 | 8:15 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Agana, Glendalyn | 01/14/2026 | 7:53 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Detanoy, Anne Nicole | 01/14/2026 | 8:24 PM | 8:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rapista, Sarah Jane | 01/14/2026 | 8:28 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Practisala, Pearly Ann | 01/14/2026 | 7:37 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Obalo, Allen Carl | 01/14/2026 | 6:00 PM | 6:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sys Down Explanation: avaya || PDA error Issue: avaya || PDA error |
| Artates, Micha Ella | 01/14/2026 | 7:38 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach whyne |
| Arbis, Klarenz | 01/14/2026 | 4:25 PM | 4:34 PM | Citrix Latency - Change Citrix Server | Sys Down Explanation: Citrix issue Issue: Had to restart Citrix | Citrix lagging | Unable to navigate |
| Dalmino, Josie | 01/14/2026 | 8:33 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/14/2026 | 8:37 PM | 8:41 PM | Avaya Issue - Freeze | N/A |
| Legaspi, Li Gorton | 01/12/2026 | 5:31 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Ebacuado, Khaleen Kaye | 01/14/2026 | 8:31 PM | 8:42 PM | Avaya Issue - Freeze | Valid |
| Majen, Jenylyn | 01/12/2026 | 5:33 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM encountered citrix froze and got kick out while on call. |
| Mercado, Rozeth | 01/12/2026 | 5:41 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Cervanez, Pearly Jean | 01/14/2026 | 7:48 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Abool, Mary Gloden | 01/12/2026 | 5:37 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Alsagon, Loriely Anne | 01/14/2026 | 7:53 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Estialbo, Rochilyn Joy | 01/12/2026 | 5:41 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Aurelio, Jen Rose | 01/12/2026 | 5:25 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Diaz, Frenmar | 01/12/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Obafial, Christian Jay | 01/21/2026 | 5:43 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Cortes, Jd Grace | 01/14/2026 | 8:04 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Carlos, Anna Mae | 01/14/2026 | 9:06 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/Ag |
| San Miguel, Dione Rose | 01/12/2026 | 11:52 PM | 12:07 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Birog, Sam Ryan Louise | 01/14/2026 | 7:48 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze |
| San Miguel, Dione Rose | 01/12/2026 | 9:06 PM | 9:15 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/12/2026 | 12:37 AM | 12:51 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/12/2026 | 12:50 AM | 12:57 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Arbis, Klarenz | 01/14/2026 | 7:47 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze | Avaya dc |
| Gallofin, Therese Mary | 01/12/2026 | 11:37 PM | 11:44 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Pancho, Ednamae | 01/14/2026 | 8:08 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze | PDA error while on chat Issue: Citrix freeze | PDA error |
| Bido, Sarra Veronica | 01/12/2026 | 12:37 PM | 12:47 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/12/2026 | 1:23 AM | 1:29 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gallofin, Therese Mary | 01/12/2026 | 1:15 AM | 1:26 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/12/2026 | 1:54 AM | 2:03 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/12/2026 | 2:25 AM | 2:28 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/13/2026 | 4:10 PM | 4:14 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/13/2026 | 6:10 PM | 6:21 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dap-og, Florence | 01/13/2026 | 7:36 PM | 7:40 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gallofin, Rach Mary | 01/12/2026 | 7:35 AM | 7:39 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Adonay, Lorena | 01/13/2026 | 7:38 PM | 7:43 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/13/2026 | 7:41 PM | 7:46 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/13/2026 | 7:34 PM | 7:46 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/13/2026 | 7:42 PM | 7:48 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/13/2026 | 7:35 PM | 7:48 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/13/2026 | 7:45 PM | 7:55 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Eslaban, Jose Leo | 01/13/2026 | 7:38 PM | 7:41 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Beneranda, Yliaza John | 01/13/2026 | 7:40 PM | 7:42 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/13/2026 | 8:04 PM | 8:09 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/13/2026 | 8:09 PM | 8:15 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/13/2026 | 8:25 PM | 8:36 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/13/2026 | 8:25 PM | 8:39 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bido, Sarra Veronica | 01/13/2026 | 8:58 PM | 9:06 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/13/2026 | 10:10 PM | 10:38 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Eslaban, Jose Leo | 01/13/2026 | 11:39 PM | 11:44 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Mujal, Archieval | 01/13/2026 | 11:50 PM | 12:04 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Nobleza, Ronelyn | 01/14/2026 | 9:55 PM | 10:05 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dalmino, Josie | 01/14/2026 | 10:05 PM | 10:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Guevara, Prince Carl | 01/14/2026 | 8:15 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze | Avaya dc |
| Gallofin, Therese Mary | 01/12/2026 | 1:15 AM | 1:26 AM | Citrix Latency - Change Citrix Server | Resolved |
| Penano, Herlyn | 01/14/2026 | 7:40 PM | 7:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Balontong, Nino Shary | 01/14/2026 | 7:44 PM | 8:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Dumigpi, Althea | 01/14/2026 | 7:37 PM | 7:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Daniel, Mark Jojit | 01/14/2026 | 10:16 PM | 10:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is not responding call not disconnected |
| Benitez, Dan Bryan | 01/14/2026 | 7:57 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Albay, Cymon | 01/14/2026 | 10:04 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, tools inaccessible. |
| Bordan, Rielyn Mae | 01/14/2026 | 10:07 PM | 10:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | was able to go on ready but the other monitor is not working,monitor hard reset had to pull up avaya and pda |
| Ponce, Renz Kirby | 01/13/2026 | 7:39 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on ready and working on a case |
| Candido, Rhea Mae | 01/13/2026 | 2:08 AM | 2:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Ponce, Renz Kirby | 01/14/2026 | 7:39 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on ready and working on a case |
| Baler, Nathaniel Victor | 01/14/2026 | 8:14 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Ropa, Nina Grace | 01/14/2026 | 8:23 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126573055625636977| stamped to pending logout| re started PDA and Avaya. |
| Cawaling, Jeneron | 01/14/2026 | 8:22 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to stamp on lunch due to system issue. |
| Encina, Felix John | 01/12/2026 | 7:15 AM | 7:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected. The PDA went into error. |
| Magluyan, Grace Alondra Joy | 01/12/2026 | 7:25 AM | 7:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA. PDA went into error and citrix was disconnected. Affected account:*2067716146094939472 |
| Tariao, John David | 01/12/2026 | 6:02 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tambong, Levi | 01/14/2026 | 10:00 PM | 10:10 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Ibanez, Daniell | 01/14/2026 | 10:06 PM | 10:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aguil, Mark Anthony | 01/13/2026 | 11:39 PM | 12:04 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Adonay, Lorena | 01/13/2026 | 11:37 PM | 12:07 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/13/2026 | 12:06 AM | 12:15 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/13/2026 | 12:11 AM | 12:20 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Brinosa, Ma Lourdes | 01/14/2026 | 9:50 PM | 10:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist btm to relauch PDA and stamp on ready right away. |
| San Miguel, Dione Rose | 01/13/2026 | 11:35 PM | 12:20 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gallofin, Rach Mary | 01/13/2026 | 12:04 AM | 12:11 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/13/2026 | 12:15 AM | 12:22 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/13/2026 | 12:10 AM | 12:24 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dap-og, Florence | 01/13/2026 | 12:17 AM | 12:26 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/13/2026 | 12:05 AM | 12:27 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/13/2026 | 12:11 AM | 12:26 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Degoma, Rachel | 01/14/2026 | 10:42 PM | 10:51 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call | After call ended was followed by consecutive calls | Had to logout to reset VPN, AVAYA, and PDA | AVAYA took long to open and had to reset twice | Had to set up tools |
| Sabolbora, Angel Gennie | 01/13/2026 | 12:11 AM | 12:29 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Delfin, Precious Eleanor | 01/14/2026 | 10:52 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Anisco, Jess Kendrick | 01/13/2026 | 11:34 PM | 12:16 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Carlos, Anna Mae | 01/14/2026 | 11:13 PM | 11:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bido, Sarra Veronica | 01/13/2026 | 12:04 AM | 12:10 AM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gallofin, Therese Mary | 01/12/2026 | 11:37 PM | 11:59 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/14/2026 | 5:01 PM | 5:07 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| San Miguel, Dione Rose | 01/14/2026 | 5:23 PM | 5:42 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bido, Sarra Veronica | 01/14/2026 | 5:50 PM | 5:55 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Antioquia, Leah Mae | 01/14/2026 | 8:19 PM | 8:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call and kicked out afterwards but contact was not disconnected also avaya is also not showing up I had to restart everything. took time since the call is still active. Had to repull up everything again and endorse the call for a callback. |
| Dorado, Ricardo Jesus III | 01/14/2026 | 9:19 PM | 9:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on chat, Contact disconnected, Had to restart, VPN, Avaya, Citrix and PDA, Had to repull all tools |
| Polvorosa, Trezia Mae | 01/14/2026 | 9:12 PM | 9:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix frozee call not disconnected but I took so long to exit avaya because I cannot sign out |
| Dilla, Ronald | 01/14/2026 | 7:14 PM | 7:29 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/14/2026 | 7:41 PM | 8:00 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gregorio, Jester | 01/14/2026 | 8:31 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account Assisted by: WF Mollie |
| Ang, Princess | 01/14/2026 | 8:55 PM | 9:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected | PDA error after break |
| Bacuta, Rodelyn | 01/14/2026 | 11:40 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected , had a hard time in rebooting the and pulling up citrix |
| Sarmiento, Xian Yan | 01/14/2026 | 8:17 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Tried to reconnect twice(failed) | Restarted Citrix, VPN, Avaya | Set up Tools again | Placed detailed notes to the account |
| Gamuzaran, Jhodeth-Ann | 01/14/2026 | 8:32 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on chat. PDA error. need to assist cx first on messaging |
| Durana, Alysa Charamae | 01/14/2026 | 6:58 PM | 7:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze & PDA error while on chat/ restart PC and set up again |
| Durana, Alysa Charamae | 01/14/2026 | 8:23 PM | 8:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat |
| Bautista, Demmeth | 01/14/2026 | 7:42 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue while assisting the cx. |
| Upod, Nina Marie | 01/14/2026 | 7:34 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to finish the call, reply to the other cx on chat, and restart PDA. |
| Bido, Sarra Veronica | 01/14/2026 | 7:50 PM | 8:02 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Espineda, Janine Nicole | 01/14/2026 | 7:43 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat / Denali error |
| Sabolbora, Angel Gennie | 01/14/2026 | 7:50 PM | 8:08 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Cahilig, Raven Roe | 01/14/2026 | 5:34 PM | 5:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Alkonga, Abigail | 01/14/2026 | 7:37 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback |
| Talabucon, Michelle | 01/14/2026 | 8:06 PM | 8:11 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Diamonon, Fons Fernando | 01/14/2026 | 6:43 PM | 6:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and was kicked out of citrix as well. had to restart tools and PDA |
| Barrera, Kate Angeline | 01/14/2026 | 7:45 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Connected the vpn and avaya again |
| Hari-on, Marrienne | 01/14/2026 | 8:06 PM | 8:14 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Duatin, Marbee Darryl | 01/14/2026 | 7:48 PM | 7:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: disconnect vpn, pull up LVS, restart avaya, re pull up tools |
| Caldea, Anne Emirald | 01/14/2026 | 7:40 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The citrix froze for more than 2 minutes and suddenly disconnected. Need to pull up all the tools again since I have to restart the citrix to open it again. |
| De Honor, Cezarah Marie | 01/14/2026 | 8:08 PM | 8:29 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Andrade, Yvonie | 01/14/2026 | 7:45 PM | 7:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Came back from break and I was kicked out from citrix, had to restart and re-pull up the tools and stamp on ready |
| Briones, Mark | 01/14/2026 | 8:30 PM | 8:44 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Jalocon, Marites | 01/14/2026 | 8:38 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually|| restart citrix and chat gets in. Need to finish the chat before I can restart denali. |
| Altamia, Margie Ann | 01/14/2026 | 7:46 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, kick out to citrix need to restart citrix avaya disconnected |
| Beneranda, Yliaza John | 01/14/2026 | 7:40 PM | 7:45 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Diocena, Karl Vincent | 01/14/2026 | 8:35 PM | 8:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat the citrix froze and VPN disconnected | contact still on the line | had to restart VPN and relogin in on avaya and denali |
| Cortes, Gabriel | 01/13/2026 | 6:14 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error and Kicked Out Of Citrix, took so long to load |
| Borlado, Lady Mae | 01/14/2026 | 7:45 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error / had a hard time connecting to vpn / citrix froze / call not disconnected |
| San Miguel, Dione Rose | 01/14/2026 | 8:45 PM | 9:00 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Cahilig, Raven Roe | 01/14/2026 | 9:36 PM | 9:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio -- citrix keeps logging out even though restarted it - had to restart twice |
| Solis, Mary Louise | 01/13/2026 | 5:39 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Casador, Christian Neri | 01/14/2026 | 9:57 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Falco, Maeriluz | 01/14/2026 | 9:04 PM | 9:18 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Diamonon, Fons Fernando | 01/14/2026 | 10:43 PM | 10:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and was kicked out of citrix as well. had to restart citrix and tools and PDA |
| Duabe, Danica Faye | 01/14/2026 | 10:04 PM | 10:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Vega, Genre Judd | 01/13/2026 | 6:39 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error;kick out from citrix |
| Brinosa, Ma Lourdes | 01/14/2026 | 9:59 PM | 10:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to check task manager and relaunch PDA since it took time for the denali to pull up ans unable to log in on time. |
| De Juan, Ivan Raphael | 01/14/2026 | 10:00 PM | 10:28 PM | No Audio - PDA/ other tools still functional | Had to transfer station from 38-G to 32-C. Microphone not working. |
| Cortes, Gabriel | 01/14/2026 | 10:00 PM | 10:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | My citrix is slow, had to restart multiple times. |
| Ponce, Renz Kirby | 01/14/2026 | 11:41 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Kicked out of Citrix and PDA went error while on break Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Donguines, Dia | 01/14/2026 | 4:15 PM | 4:29 PM | No Audio - PDA/ other tools still functional | Issue: Tools not working — Tracker won’t load, Nexidia isn’t functioning. Restarted PC and Citrix. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Guevarra, Lander John | 01/14/2026 | 4:00 PM | 4:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: PDa error contact not disconnected Account Number: 2303348264347229310 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Alvero, Eleandro | 01/12/2026 | 5:55 AM | 6:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN cannot be connected and the teammate was disconnected from citrix. When the teammate got logged back in, PDA went into error. Affected account: *1789499842041165532 |
| Alvero, Eleandro | 01/12/2026 | 7:19 AM | 7:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN cannot be connected and the teammate was disconnected from citrix. When the teammate got logged back in, PDA went into error. Affected account: *2218313419409735204 |
| Ayuda, Ma Victoria | 01/12/2026 | 8:25 AM | 8:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and audio was disconnected. PDA went into error. Affected account: *2065021574068230225 |
| Ayuda, Ma Victoria | 01/12/2026 | 1:33 AM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected. The teammate also encountered AVAYA issue. Affected account: *1468379447708044252 |
| Degoma, Rachel | 01/14/2026 | 11:11 PM | 11:23 PM | Citrix Latency - Change Citrix Server | Permission to logout after call | Had to sign out of Citrix and log in | Had to change Citrix Server and sign in | Had to reset VPN, Avaya, and PDA | Had to setup tools |
| Oquendo, Jemart | 01/14/2026 | 12:10 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Degoma, Rachel | 01/14/2026 | 12:21 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dicon, Reymelyn Grace | 01/14/2026 | 11:59 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besana, Gene Ruel | 01/14/2026 | 11:18 PM | 11:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Dicon, Reymelyn Grace | 01/14/2026 | 7:56 PM | 8:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Tanong, Kelly | 01/14/2026 | 7:50 PM | 7:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Rapista, Sarah Jane | 01/14/2026 | 12:32 AM | 12:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Daniel, Mark Jojit | 01/14/2026 | 10:16 PM | 10:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restart PDA |
| Quirino, Rio Mae | 12/31/2025 | 12:40 PM | 12:42 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/14/2026 | 12:40 PM | 12:44 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Daniel, Mark Jojit | 01/14/2026 | 12:33 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart PDA/ AVAYA |
| Dalmino, Josie | 01/14/2026 | 12:40 PM | 12:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/14/2026 | 6:04 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Zubiaga, Trimuel | 01/14/2026 | 6:22 PM | 6:29 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ordines, Kent Lester | 01/14/2026 | 7:20 PM | 7:33 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Ofalla, Louis Kenneth | 01/14/2026 | 11:51 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze | Avaya dc |
| Bantigue, Jonna Mae | 01/14/2026 | 11:48 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix disconnected |
| Carlos, Anna Mae | 01/14/2026 | 12:46 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Cadorna, Diomelyn Jane | 01/14/2026 | 8:42 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arbis, Klarenz | 01/14/2026 | 11:51 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze | Avaya dc AN: 1400368977754435696 | call got dc due to sysdown | endorsed for cb |
| Murillo, Vanessa | 01/14/2026 | 8:39 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/14/2026 | 8:53 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Birog, Sam Ryan Louise | 01/14/2026 | 11:51 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix issue Issue: Citrix Freeze | Avaya dc |
| Cuare, Rey John | 01/13/2026 | 8:53 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/14/2026 | 8:40 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ibanez, Anacel | 01/14/2026 | 8:12 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Legaspi, Amiel Dave | 01/14/2026 | 8:45 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Pancho, Ednamae | 01/14/2026 | 12:17 PM | 12:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze | PDA error while on chat Issue: Citrix Freeze | PDA error |
| Dasig, Symon John | 01/14/2026 | 8:42 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Mayuga, Chezka Kate | 01/14/2026 | 8:55 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Barrera, Kate Angeline | 01/14/2026 | 11:47 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Pda error while on break | Pda error changing states, restart pda |
| Zubiaga, Trimuel | 01/14/2026 | 10:03 PM | 10:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Espineda, Janine Nicole | 01/14/2026 | 11:36 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Citrix disconnected | Had to Pull up Citrix, and PDA | Citrix took time to pull up | Had to set up |
| Gamuzaran, Jhodeth-Ann | 01/14/2026 | 11:40 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out while on chat. need to restart citrix and re pull up tools |
| Balontong, Nino Shary | 01/14/2026 | 11:45 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | VPN disconnected, Citrix close while on CALL Citrix keeps on kicking out, Took a while to pull up Avaya, Log in Citrix multiple time. |
| Adame, Willie Mer | 01/14/2026 | 8:40 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Upod, Nina Marie | 01/14/2026 | 11:37 PM | 11:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Can't login to citrix - Need to restart citrix, vpn, avaya and pda | Repull-up tools. |
| Begaso, Jestine Marie | 01/14/2026 | 11:39 PM | 11:39 PM | Avaya Issue - Freeze | Assisted By: Coach Jerelyn |
| Baldisimo, Krishna Joy | 01/14/2026 | 11:52 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Buaron, Jera | 01/14/2026 | 11:40 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/14/2026 | 11:43 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Benitez, Dan Bryan | 01/14/2026 | 11:52 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break | Need to restart AVAYA and PDA. |
| Delfin, Wenjiel | 01/14/2026 | 12:04 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Altamia, Margie Ann | 01/14/2026 | 12:00 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | system issue while lunch, kick out to citrix need to restart and re pull up tools |
| Dasig, Symon John | 01/14/2026 | 12:10 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Cabuslay, Ma Richelle | 01/14/2026 | 12:21 AM | 12:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my PDA. |
| Dasig, Symon John | 01/14/2026 | 12:10 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Lizada, Bea | 01/14/2026 | 11:56 PM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out from Citrix after || Shifted to a different Citrix (NA) because LVS keeps on loading|| Restart AVAYA, PDA and VPN || Set up tools again |
| Dumigpi, Althea | 01/14/2026 | 11:38 PM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze for about 5 minutes; Kickout on Citrix; cannot ready on time because when I was able login to my citrix, PDA error while on chat. Need to send a reply to my chat and initiated OBC. but I was able to login on my Citrix at 11:48 pm 12:34 am(stamp on ready after chat pended) |
| Antioquia, Leah Mae | 01/14/2026 | 12:18 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, citrix got disconnected due to system issue but the call is still active. took too long because I had to endorse the call for a callback. When I tried to repull up citrix again, it was on loop in the restart page and decided to do a hard reset because the PC is not responding also including the avaya. |
| Detanoy, Anne Nicole | 01/14/2026 | 12:18 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to citrix, need to restart my citrix, took a long time to open my avaya, restart my VPN, need to pull up all the tools again. |
| Villorente, Aira Khrystine | 01/14/2026 | 10:00 PM | 10:01 PM | Avaya Issue - Freeze | Avaya issue , PDA loading and need to restart before start of shift. |
| Sarmiento, Xian Yan | 01/14/2026 | 12:22 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | |Tried to reconnect twice(failed) | Restarted Citrix, VPN, Avaya | Set up Tools again | |
| Gregorio, Jester | 01/14/2026 | 12:47 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error | Avaya took time to pull up |
| Castro, Nyl John | 01/14/2026 | 10:33 PM | 10:35 PM | Avaya Issue - Freeze | Denali continues with the timer even after receiving another call//Cannot click on hold. Teammate had to logout and restart PDA |
| Contillo, Jerome | 01/14/2026 | 12:35 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 14 January 2026 Start Time: 12:25 AM End Time: 12:30 AM Issue: Kicked out of Citrix while on ready- Unable to resolve case PP-ESC-126483376708473531 within 35 mins Account Number: 5593596113817282891 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Ang, Princess | 01/14/2026 | 1:13 AM | 1:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | PDA while on chat | chat not disconnected | needs to reply on chat before can stamp ready on PDA |
| Gregorio, Jester | 01/14/2026 | 12:47 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error | Avaya took time to pull up |
| Conlu, Ma Josefa | 01/14/2026 | 1:16 PM | 1:18 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Llegue, Bench Rhamsey | 01/14/2026 | 9:10 PM | 9:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Eslaban, Jose Leo | 01/14/2026 | 7:41 PM | 7:43 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Aguil, Mark Anthony | 01/14/2026 | 11:40 PM | 11:43 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dasig, Symon John | 01/14/2026 | 1:15 AM | 1:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Cordovero, Jinky | 01/14/2026 | 5:34 PM | 6:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 14 January 2026 Start Time: 5:34pm End Time: 6:12pm Issue: citrix froze|| pda error Account Number: 1479856656513023345 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Mujal, Archieval | 01/14/2026 | 12:00 AM | 12:05 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Donguines, Dia | 01/14/2026 | 12:25 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 14 January 2026 Start Time: 12:25 AM End Time: 12:30 AM Issue: Kicked out of Citrix while on ready- Unable to resolve case PP-ESC-126483376708473531 within 35 mins Account Number: 5593596113817282891 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-B Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann |
| Aguilar, Leanne Kaye | 01/14/2026 | 11:42 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix froze while the cx is still on the line. I got kicked out from my citrix. I had to restart and pull out my navigating tools. |
| Barzanas, Irene | 01/14/2026 | 12:00 PM | 12:04 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Carlos, Anna Mae | 01/14/2026 | 1:07 PM | 1:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Briones, Lorrie Miles | 01/14/2026 | 11:41 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Briones, Mark | 01/14/2026 | 11:56 PM | 12:09 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Detanoy, Anne Nicole | 01/14/2026 | 1:10 PM | 1:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/14/2026 | 12:33 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call - call disconnected. Needed to pull up AVAYA again because it freezes and it takes long time to pull up. logged me out again, advised to use diff citrix. Need to pull up all tools. |
| De Honor, Cezarah Marie | 01/14/2026 | 8:08 AM | 8:29 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Solis, Mary Louise | 01/14/2026 | 10:00 PM | 10:30 PM | No Audio - PDA/ other tools still functional | Had to replace teleconnector three times. |
| Cartujano, Ace Joseph | 01/14/2026 | 11:40 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Adrales, Rose Mae | 01/14/2026 | 11:00 PM | 11:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | frozen screen |
| Bacuta, Rodelyn | 01/15/2026 | 12:36 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Adrales, Rose Mae | 01/14/2026 | 10:00 PM | 10:27 PM | Avaya Issue - Freeze | Avaya grace period |
| Solis, Mary Louise | 01/14/2026 | 12:57 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya issue, PDA error. |
| Patron, Precious Kaye | 01/14/2026 | 7:36 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Dorado, Ricardo Jesus III | 01/14/2026 | 1:20 PM | 1:32 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Llegue, Bench Rhamsey | 01/14/2026 | 11:36 PM | 12:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Penano, Herlyn | 01/14/2026 | 11:37 PM | 12:32 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besana, Gene Ruel | 01/14/2026 | 1:15 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Russ, Germalyn | 01/14/2026 | 1:35 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya issue, PDA error. |
| Cortes, Jessa | 01/14/2026 | 11:45 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 01/14/2026 | 11:39 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beluso, Jhenice | 01/14/2026 | 11:15 PM | 11:17 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA DENALI ERROR |
| Lizada, Bea | 01/14/2026 | 11:14 PM | 11:17 PM | Avaya Issue - Freeze | N/A |
| Acejo, Aljune Mike | 01/14/2026 | 12:56 AM | 1:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze PDA error while on chat. |
| Pamunag, Jazzen Roi | 01/14/2026 | 7:41 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 01/14/2026 | 7:45 PM | 7:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Lizada, Bea | 01/14/2026 | 7:42 PM | 7:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Gabucay, Canskie | 01/14/2026 | 11:55 PM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/14/2026 | 11:55 PM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanong, Kelly | 01/14/2026 | 11:51 PM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Gabucay, Canskie | 01/14/2026 | 9:12 PM | 9:21 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cortes, Jessa | 01/14/2026 | 7:43 PM | 7:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Algarne, Roby Jean | 01/14/2026 | 1:42 AM | 1:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citriz freer//denali error//call disconnected |
| Anisco, Jannah Gift | 01/14/2026 | 1:47 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Lizada, Bea | 01/14/2026 | 6:55 PM | 7:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Fiolog, Crystal May | 01/14/2026 | 1:41 AM | 1:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citric froze and Avaya log out. Call got disconnect and citrix kicked out |
| Ofialda, Jamael | 01/14/2026 | 1:42 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze // VPN & AVAYA DC |
| Tolentino, Realyn | 01/14/2026 | 1:35 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Just waited for the Citrix to respond/ continue with the call |
| Nobleza, Ronelyn | 01/14/2026 | 1:55 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ropa, Nina Grace | 01/14/2026 | 12:23 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0834162 Issue: Citrix froze, PDA error while working on case PP-ESC-126483381003440870| stamped to pending logout| re started PDA and Avaya. |
| Delos Reyes, Rj | 01/14/2026 | 1:52 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected. |
| Jore, Paul Vincent | 01/14/2026 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA and Avaya |
| Baler, Nathaniel Victor | 01/14/2026 | 12:15 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix froze| PDA error Logged out of citrix Account Number: 1601464738478716207 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Albay, Cymon | 01/14/2026 | 1:44 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart PDA and Avaya |
| Ibanez, Daniell | 01/14/2026 | 2:05 AM | 2:10 AM | Avaya Issue - Freeze | citrix froze while on ready |
| Duatin, Marbee Darryl | 01/14/2026 | 11:47 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, reconnect to citrix, need to restart twice before it let me in, restart avaya, re pull up tools |
| Practisala, Pearly Ann | 01/14/2026 | 11:39 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:Coach Whyne |
| Andrade, Yvonie | 01/14/2026 | 11:42 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on messaging when I encountered system issues, citrix froze for a long time and requested to restart the pc already. |
| Gallofin, Rach Mary | 01/14/2026 | 11:59 PM | 12:06 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Alsagon, Loriely Anne | 01/14/2026 | 11:57 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Diocena, Karl Vincent | 01/14/2026 | 12:00 AM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch the citrix disconnected |had to restart VPN citrix avaya and denali |
| Anisco, Jess Kendrick | 01/14/2026 | 11:37 PM | 12:11 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Cervanez, Pearly Jean | 01/14/2026 | 11:51 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Declaro, Lalyn | 01/14/2026 | 8:02 PM | 8:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya/ Avaya took time to load |
| Cortes, Jd Grace | 01/14/2026 | 12:06 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dap-og, Florence | 01/14/2026 | 12:11 AM | 12:19 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Hari-on, Marrienne | 01/14/2026 | 12:08 AM | 12:19 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Virgo, Jeniebabes | 01/14/2026 | 1:43 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Lingco, Rollene | 01/14/2026 | 1:40 AM | 1:50 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call | delivered ghost spiel and end the call |
| Talabucon, Michelle | 01/14/2026 | 12:08 PM | 12:20 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Detanoy, Anne Nicole | 01/14/2026 | 2:17 AM | 2:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Olisco, Francis John | 01/14/2026 | 2:00 AM | 2:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Call disconnected |
| Casador, Christian Neri | 01/14/2026 | 1:55 AM | 1:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sabolbora, Angel Gennie | 01/14/2026 | 12:16 AM | 12:24 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dilla, Ronald | 01/14/2026 | 12:11 AM | 12:26 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Gallofin, Therese Mary | 01/14/2026 | 11:26 PM | 12:00 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| De Honor, Cezarah Marie | 01/14/2026 | 12:04 AM | 12:18 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dadivas, Nica Rose | 01/14/2026 | 2:21 AM | 2:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bido, Sarra Veronica | 01/14/2026 | 12:00 AM | 12:30 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| San Miguel, Dione Rose | 01/14/2026 | 12:37 AM | 1:12 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Falco, Maeriluz | 01/14/2026 | 1:08 AM | 1:20 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Iguin, Harlyn Mae | 01/14/2026 | 2:00 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze call disconnected |
| Alayon, Alexander Paul | 01/14/2026 | 2:07 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Disconnected while on call// had to reset |
| Adame, Willie Mer | 01/14/2026 | 1:13 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip (CW) |
| Conlu, Ma Josefa | 01/14/2026 | 8:36 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cuare, Rey John | 01/14/2026 | 12:13 PM | 1:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/14/2026 | 12:35 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/14/2026 | 1:16 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Baranda, Patricia Ann | 01/14/2026 | 2:21 AM | 2:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Cuare, Rey John | 01/14/2026 | 12:13 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/14/2026 | 8:36 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Selorio, Kathleen Joyce | 01/14/2026 | 2:29 AM | 2:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen 2:29 AM and got kicked out right around 2:33 Call is still active and was supposed to be for transfer, However when redialing my avaya to login for PDA I encountered an error where it stated I was still under a call and could not continue with the process so support had to close avaya and I had to wit for it to be re-launch. Got back in after |
| Condez, Rea Angelika | 01/14/2026 | 11:04 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Pda error then call disconnedted |
| Liganzon, John Loren | 01/13/2026 | 5:36 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze| PDA disconnected |
| Catalan, Jowelyn | 01/14/2026 | 3:01 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CALL DISCONNECTED |
| Doroteo, Jargelyn | 01/14/2026 | 3:02 AM | 3:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call disconnected |
| Almasol, Shaira Rose | 01/14/2026 | 1:12 AM | 1:21 AM | No Audio - PDA/ other tools still functional | No audio already restart avaya |
| Tan, Mikaella Tatiana | 01/14/2026 | 1:56 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Alcos, Jenny | 01/14/2026 | 2:33 AM | 2:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on break |
| Oloroso, Mark Bryan | 01/14/2026 | 2:42 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / PDA error |
| Zubiaga, Trimuel | 01/14/2026 | 2:06 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Cadorna, Diomelyn Jane | 01/14/2026 | 12:45 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Mayuga, Chezka Kate | 01/14/2026 | 1:43 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Chezka Kate Mayuga Shift Date: 1-14-2026 Start Time: 1:43 AM End Time: 1:50 Am Issue: Cx cannot hear me on the end but can hear cx clearly on my end/ had to disconnect avaya and vpn and pull up again Account Number: 5590904873187045473 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Yes Ticket: POD # & Letter: 21- C Production Floor: 5th VPN Used: PHX |
| Bandellon, Razel Ann | 01/14/2026 | 3:25 AM | 3:36 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected need to pull up tools again |
| Lopez, Jocelyn | 01/14/2026 | 12:45 AM | 1:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Mayuga, Chezka Kate | 01/14/2026 | 1:10 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Besa, Mary Jane | 01/14/2026 | 12:45 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/14/2026 | 10:15 PM | 10:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ordines, Kent Lester | 01/14/2026 | 11:28 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Salas, Ma Joyce | 01/14/2026 | 10:07 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ibanez, Anacel | 01/14/2026 | 12:26 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Espolong, Kim Robert | 01/14/2026 | 1:01 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aravejo, Shelomith | 01/09/2026 | 3:14 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Sada, Michaela | 01/09/2026 | 4:01 AM | 4:11 AM | No Audio - PDA/ other tools still functional | Reported to: Coach Bryan |
| Besa, Mary Jane | 01/14/2026 | 8:48 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Didulo, Liezel | 01/09/2026 | 4:04 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Murillo, Vanessa | 01/14/2026 | 12:44 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cezar, Princess Jean | 01/09/2026 | 3:13 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: WF Yan |
| Pinaroyo, Rica Mae | 01/09/2026 | 4:08 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Arbolado, Danielle | 01/14/2026 | 3:23 AM | 3:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error |
| Custodio, Dephra Nicole | 01/14/2026 | 3:48 AM | 4:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze during call. The avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Encina, Felix John | 01/13/2026 | 1:39 AM | 1:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and encountered AVYA issue. |
| Tarucan, Joede-an | 01/09/2026 | 4:17 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amparo, Ana Roces | 01/13/2026 | 1:41 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and AVAYA went into error. Affected account: *6102561392937277762 |
| Majen, Jenylyn | 01/14/2026 | 1:36 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Beluso, Jhenice | 01/14/2026 | 3:31 AM | 3:36 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch |
| Adodoli, Karl Howen | 01/13/2026 | 1:43 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN got disconnected |
| Ledesma, John Patrick | 01/14/2026 | 1:40 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Demandaco, Cristy | 01/09/2026 | 5:06 AM | 5:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Mayo, Emie Rose | 01/14/2026 | 3:42 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Rance, Clem | 01/14/2026 | 3:55 AM | 4:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze while on ready. |
| Bueno, Patricia Nicole | 01/09/2026 | 4:48 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne |
| Catalan, Jowelyn | 01/14/2026 | 3:57 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/CALL DISCONNECTED |
| Pinaroyo, Rica Mae | 01/09/2026 | 5:17 AM | 5:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Wf yan |
| Fajardo, Jayshell | 01/09/2026 | 5:49 AM | 6:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Chu, Kenny Lloyd | 01/09/2026 | 5:51 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Aravejo, Shelomith | 01/09/2026 | 7:15 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: Coach Bryan |
| Binag, Roxan Joy | 01/09/2026 | 8:00 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abong, Lester John | 01/09/2026 | 8:13 AM | 8:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported to: Coach Bryan |
| Formelos, Diana Joy | 01/14/2026 | 1:39 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Olivas, Johanna | 01/14/2026 | 1:41 AM | 1:46 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Nadate, Jonnabell | 01/14/2026 | 12:30 AM | 12:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Grace Time Period |Transferred to Another PC |
| Legaspi, Li Gorton | 01/14/2026 | 1:41 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Torre, Kin Bryan | 01/14/2026 | 3:47 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnected. need to restart. |
| Ombega, Joey | 01/09/2026 | 8:21 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Almasol, Shaira Rose | 01/14/2026 | 3:47 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and error while waiting for next call. |
| Estialbo, Rochilyn Joy | 01/14/2026 | 1:16 AM | 1:26 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Magbanua, Ailyn | 01/14/2026 | 4:07 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, call got disconnected. |
| Diestro, John Isaac | 01/14/2026 | 1:50 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Calsena, April Dexter | 01/14/2026 | 4:11 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, call got disconnected. |
| Jamelarin, Uziel Ann | 01/14/2026 | 2:08 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Acejo, Aljune Mike | 01/14/2026 | 3:46 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze PDA error while on chat. |
| Zante, Chim Neo | 01/14/2026 | 4:16 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Deslate, Krezzel | 01/14/2026 | 4:13 AM | 4:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Barrera, Bonnie Andrew | 01/14/2026 | 4:15 AM | 4:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya disconnected Account Number: While on break |
| Pinaroyo, Rica Mae | 01/09/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Floro, Claire Jacynth | 01/14/2026 | 4:22 AM | 4:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break/need to pull up tools/ AVAYA unresponsive |
| Tarucan, Joede-an | 01/09/2026 | 8:25 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Prudente, Rhyme Roger | 01/09/2026 | 8:25 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to : Coach Bryan |
| Dela Sada, Michaela | 01/09/2026 | 8:02 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Ocana, Keth David | 01/14/2026 | 4:20 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while avail. |
| Nicodemus, Mary Joy | 01/14/2026 | 3:41 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Bueno, Patricia Nicole | 01/09/2026 | 8:47 AM | 8:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Zurbano, Ma Evonne | 01/14/2026 | 4:33 AM | 4:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Didulo, Liezel | 01/09/2026 | 8:05 AM | 8:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Aniero, Mark Anthony | 01/14/2026 | 4:00 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call | call got disconnected | citrix kicked out | hard reset |
| Esporma, Hannah Mae | 01/14/2026 | 4:19 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, call got disconnected. |
| Resurreccion, Rodel John | 01/14/2026 | 4:26 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | call disconnected | Hard reset |
| Demandaco, Cristy | 01/09/2026 | 9:08 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Bryan |
| Osano, Jhenaline | 01/14/2026 | 4:34 AM | 4:37 AM | Avaya Issue - Freeze | PDA error while avail |
| Daniel, Mark Jojit | 01/14/2026 | 4:29 AM | 4:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out/ freeze call not disconnected |
| Binag, Roxan Joy | 01/10/2026 | 3:10 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tondo, Joshua | 01/14/2026 | 4:45 AM | 5:05 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Adodoli, Karl Howen | 01/13/2026 | 1:55 AM | 1:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and the teammate also encountered AVAYA issue. |
| Arconada, Eva | 01/13/2026 | 2:28 AM | 2:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Kicked out of Citrix after lunch. |
| Bisnar, Ma Lucevie | 01/09/2026 | 6:12 AM | 6:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Avaya error while on break, need to re launch the avaya. |
| Delfin, Vanneza | 01/14/2026 | 3:37 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Brinosa, Ma Lourdes | 01/09/2026 | 7:24 AM | 7:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while engage in a call, when call resumes, PDA got error but cx was still on the line. Affected Account: 1269873562406181267 |
| Discutido, Karen Grace | 01/14/2026 | 5:40 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Lariza, Angelica | 01/10/2026 | 10:00 PM | 10:08 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix issue can't login, restarted my PC twice but it's still the same. Restarted avaya and vpn. |
| Olivas, Johanna | 01/14/2026 | 5:42 AM | 5:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Zapico, Rosario | 01/14/2026 | 5:42 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Duabe, Danica Faye | 01/14/2026 | 1:30 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze while on IBC: 5322021228746163357, got DC but issue has been resolved. Restarted Avaya, VPN and PDA. |
| Ambay, Anne Nicole | 01/14/2026 | 5:41 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Azarraga V, Joselito | 01/14/2026 | 1:36 AM | 1:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze || Avaya stuck with on hold call (restarted) || PDA error || Contact lost (5626676677791839941) during System issue || |
| Ebuna, Ckim Wesley | 01/14/2026 | 5:40 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Aman, Justine Carl | 01/14/2026 | 1:36 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login Avaya as it was offline. Affected account: 5339682533400308116. |
| Tariao, John David | 01/14/2026 | 5:49 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Villanueva, Gerlyn | 01/14/2026 | 1:43 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on ready, Error in avaya. |
| Casimero, Ma Jonaville | 01/14/2026 | 1:43 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Avaya offline/PDA error while on avail Relaunched VPN, Avaya and PDA |
| Majen, Jenylyn | 01/14/2026 | 5:39 AM | 5:48 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Abool, Mary Gloden | 01/14/2026 | 5:42 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Delegencia, Karl Kevin | 01/14/2026 | 5:48 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze after Lunch |
| Olisco, Francis John | 01/14/2026 | 6:05 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected - All tools disconnected - Need to restart all tools |
| Ledesma, John Patrick | 01/14/2026 | 5:53 AM | 6:05 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Diestro, John Isaac | 01/14/2026 | 5:53 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Graciadas, John Wilbert | 01/12/2026 | 1:43 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including VPN. Affected account: *5630731043446368534 Ticket Number: IMS0834147 |
| Alcones, Paula Jane | 01/14/2026 | 5:42 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, kicked out | no response heard from the caller |
| Esparagoza, Shiela Mae | 01/14/2026 | 1:49 AM | 1:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, avaya error while on call. Relaunched tools before stamping ready. |
| Victoriano, Roilen Brian | 01/14/2026 | 5:44 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | During lunch break | Citrix disconnected | Citrix cloud reset| Restart PDA |
| Vista, Bernie | 01/14/2026 | 1:44 AM | 1:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, PDA kicked out, cx dropped the call, tm needs to pull up all tools before going on ready. |
| Diocos, Fredgine Mae | 01/14/2026 | 5:43 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Citrix Disconnected. Restart avaya and PDA |
| Arbolado, Danielle | 01/14/2026 | 5:38 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze//citrix kickout//call disconnected |
| Algarne, Roby Jean | 01/14/2026 | 5:43 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kxkedout // freeze // PDA error // call got disconnected |
| Tolentino, Realyn | 01/14/2026 | 5:37 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Tuyay, Shantal | 01/14/2026 | 5:44 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out |
| Bordan, Rielyn Mae | 01/14/2026 | 6:07 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out /restarted PDA /restart Avaya |
| Tan, Mikaella Tatiana | 01/14/2026 | 5:34 PM | 5:45 PM | Avaya Issue - Freeze | citrix froze, denali error and avaya took time to reload |
| Albay, Cymon | 01/14/2026 | 5:45 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix restart contact disconnected |
| Viejo, Jerilee | 01/14/2026 | 5:47 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Pull up Citrix/ Avaya |
| Jore, Paul Vincent | 01/14/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout/call disconnected |
| Busquit, Crislen | 01/14/2026 | 5:43 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | SYSDOWN- citrix froze and logged out while on chat had to logout and get ready again |
| Reodava, Eric | 01/14/2026 | 5:41 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out of Citrix while on while on the line with the Cx. PDA error |
| Anisco, Jannah Gift | 01/14/2026 | 5:51 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Waited for the Citrix to unfreeze/Citrix kicked out/restarted PDA |
| Espedillon, Edelmar | 01/14/2026 | 5:32 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SYSDOWN- Kicked out of citrix & Avaya logged out |
| Dy, Aaron Matthew | 01/14/2026 | 5:39 AM | 5:45 AM | Avaya Issue - Freeze | SYSDOWN- frozen screen no tool |
| Dadivas, Nica Rose | 01/14/2026 | 5:47 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | The Citric froze for a couple of minute then PDA went error |
| Alayon, Franz Wilson | 01/14/2026 | 5:41 AM | 5:47 AM | Avaya Issue - Freeze | SYSDOWN- frozen screen no tool |
| Ambrosio, Mica | 01/14/2026 | 5:44 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SYSDOWN- Kicked out of citrix &PDA need to start again |
| Abool, Mary Gloden | 01/14/2026 | 2:24 AM | 2:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Estialbo, Rochilyn Joy | 01/14/2026 | 2:46 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Aurelio, Jen Rose | 01/14/2026 | 5:51 AM | 5:55 AM | Avaya Issue - Freeze | resolved |
| Arao, Joy | 01/14/2026 | 5:42 AM | 5:54 AM | Avaya Issue - Freeze | SYSDOWN- frozen screen no tool |
| Billones, King Jether | 01/14/2026 | 1:25 AM | 1:58 AM | Citrix Latency - Change Citrix Server | Assist tm to stamp ready after ticket provided due to Citrix locked out. |
| Formelos, Diana Joy | 01/14/2026 | 4:45 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Cailin, Sharmaine Joy | 01/14/2026 | 1:51 AM | 2:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected during the call. The call continued outside Citrix, but Denali could not be accessed. I was able to log-in to citrix and able to cater customer's concern. After the call, I disconnect the VPN. When I tried to pulled up the VPN, I couldn't logged-in. I disconnect the Citrix so I can logged-in to VPN, however, when I relogged in to citrix - I couldn't logged-in as well. WF May Ann sent a request so I can logged-in to Citrix. WF May Ann informed me to wait and she will get back to me but she didn't. She was not on the enterprise when I checked her there. Since, it already took minutes to wait for WF May Ann, I approach to Coach Jessa and she informed me to look for available station and checked if I could logged-in to citrix which I was able to logged-in in 11-A. |
| Baranda, Patricia Ann | 01/14/2026 | 10:22 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | still on call on avaya with the cx, then the also got disconnected |
| Abolucion, Jodelyn | 01/14/2026 | 5:44 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | kicked out of citrix while on avail |
| Fundal, Riny Lance | 01/14/2026 | 1:47 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call. Cx still on the line |
| Villorente, Aira Khrystine | 01/14/2026 | 1:35 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch break and need to restart PDA |
| Bolante, Pholla Jeve | 01/14/2026 | 1:58 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze - after lunch |
| Galagate, Kheven | 01/14/2026 | 5:41 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | v: SYSDOWN- Citrix kicked out while cx on the line |
| Condez, Rea Angelika | 01/14/2026 | 2:34 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm has been with customer for 34 minutes 3 :06 then PDA went Error. Set up PDA again and had an error that the avaya has been logged in to other station. Teammate had to restart and login again. |
| Condez, Rea Angelika | 01/14/2026 | 6:36 AM | 6:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA erorr |
| Abajar, Allysa | 01/14/2026 | 1:59 AM | 2:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix kick out. pda error |
| Villorente, Aira Khrystine | 01/14/2026 | 5:39 AM | 5:47 AM | Avaya Issue - Freeze | Citrix froze and disconnected while I was on a call, but the call continued. Setting up my tools |
| Parreno, Mark Anthony | 01/14/2026 | 10:00 PM | 10:05 PM | Avaya Issue - Freeze | Citrix freeze and PDA error |
| Almasol, Shaira Rose | 01/14/2026 | 6:25 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on lunch. |
| Alayon, Alexander Paul | 01/14/2026 | 6:33 AM | 6:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on lunch. |
| Parreno, Mark Anthony | 01/14/2026 | 5:58 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while taking break, take break by 5:58 |
| Iguin, Harlyn Mae | 01/14/2026 | 6:33 AM | 6:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on lunch. |
| Santos, Raquel | 01/14/2026 | 6:41 AM | 6:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on lunch. |
| Baranda, Patricia Ann | 01/14/2026 | 6:22 AM | 6:30 AM | Avaya Issue - Freeze | citrix froze, cx can't be heard anymore, log out on citrix. |
| Alcos, Jenny | 01/14/2026 | 6:32 AM | 6:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out//PDA Error |
| Catalan, Jowelyn | 01/14/2026 | 7:02 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE/CALL DISCONNECTED |
| Liganzon, John Loren | 01/14/2026 | 4:25 AM | 4:37 AM | Avaya Issue - Freeze | Citrix froze|PDA Disconnected |
| Doroteo, Jargelyn | 01/14/2026 | 7:04 AM | 7:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out |
| Cordova, Jayvin | 01/14/2026 | 7:00 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Closed |
| Valencia, Nieza Joy | 01/14/2026 | 7:12 AM | 7:17 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED |
| Empeno, Alleah Camille | 01/14/2026 | 7:10 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out while on call |
| Beluso, Jhenice | 01/14/2026 | 7:17 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Denali Error |
| Tupaz, Alain Ray | 01/14/2026 | 7:30 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out during lunch |
| Luz, Dominic | 01/13/2026 | 2:59 AM | 3:10 AM | Avaya Issue - Freeze | Citrix froze/kicked out |
| Morado, Mark | 01/14/2026 | 3:00 AM | 3:01 AM | Avaya Issue - Freeze | DENALI ERROR |
| Valenzuela, Keziah Mae | 01/14/2026 | 7:19 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Morado, Mark | 01/14/2026 | 7:01 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX DISCONNECTED WHILE ON LUNCH BREAK |
| Degala, Jeanette | 01/14/2026 | 7:25 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED |
| Dador, Louis Adrian | 01/14/2026 | 3:34 AM | 3:43 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected- kicked out of citrix - relaunched tools |
| Dador, Louis Adrian | 01/14/2026 | 7:35 AM | 7:40 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected- kicked out of citrix - relaunched tools |
| Julian, Kristine Rose | 01/14/2026 | 5:59 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call// hard reset |
| Lingco, Rollene | 01/14/2026 | 5:41 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call | need to quit avaya and restart citrix and pull up tools again | had a hard time pulling up avaya |
| Empino, Gene Reynald | 01/14/2026 | 11:31 AM | 11:35 AM | Avaya Issue - Freeze | denali error |
| Juarez, Andrei | 01/14/2026 | 5:59 AM | 6:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of citrix while on ready / Denali was taking long to pull up that it took more than 10 minutes to pull up / Had to restart Citrix twice and had to reboot PC after multiple attempts of signing back to Citrix and PDA Denali |
| Aniero, Mark Anthony | 01/14/2026 | 7:29 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | citrix kicked out |
| Dela Cruz, Dongie | 01/14/2026 | 7:32 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kick out of citrix while on lunch hard restart need to reset up |
| Alvaira, Norallie | 01/14/2026 | 3:54 AM | 3:59 AM | Avaya Issue - Freeze | denali error ( cx disconnected ) |
| Alvaira, Norallie | 01/14/2026 | 7:25 AM | 7:34 AM | Avaya Issue - Freeze | denali error ( cx disconnected ) |
| Caballero, Raquel | 01/14/2026 | 7:29 AM | 7:34 AM | Avaya Issue - Freeze | kicked out from citrix after lunch |
| Benid, Rose Anne | 01/14/2026 | 3:19 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Benid, Rose Anne | 01/14/2026 | 7:26 AM | 7:28 AM | Avaya Issue - Freeze | KIcked out of Citrix while on lunch |
| Pantaleon, Laurence | 01/14/2026 | 2:58 AM | 3:07 AM | Avaya Issue - Freeze | Type of issue encountered: citrix froze then PDA error/ no audio upon receivingnext call |
| Liganzon, John Loren | 01/14/2026 | 7:28 AM | 7:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Frio, Denziel Marie | 01/13/2026 | 5:58 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engage in a call at 5:58 AM, kicked out from citrix at 6:00 AM, need to restart citrix and avaya |
| Ongkingco, Kim Verly | 01/13/2026 | 6:50 AM | 7:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DA error while on call with CX. Had to assist call. Had to closed PDA and logged out from VPN and Avaya and logged back in to VPN and Avaya. Logged back in to PDA. |
| Alarba, Phoebecates | 01/13/2026 | 7:27 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrx froze and automatically disconnected while on call need to log back in again the error started 7:21 AM endedn 7:27 am |
| Alarba, Phoebecates | 01/13/2026 | 10:00 AM | 10:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Cannot log in on the POD VPN error and avaya is not pulling up immediately. |
| Ginoy, Gidion | 01/13/2026 | 5:40 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart VPN and Avaya, Citrix kick while engage in a call out need to set up again |
| Macalintal, Hanna Jane | 01/15/2026 | 6:18 AM | 6:28 AM | No Audio - PDA/ other tools still functional | Audio issue, need to fix and restart AVAYA. |
| Ginoy, Gidion | 01/13/2026 | 1:41 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected |
| Torre, Kin Bryan | 01/14/2026 | 7:46 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnected. need to restart. |
| Alayon, Joeven | 01/15/2026 | 7:04 AM | 7:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sonio, Jomark Vincent | 01/14/2026 | 4:13 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix kicked out while assisting cx, call not disconnected, set up a new citrix to assist the cx |
| Patricio, Aikie | 01/13/2026 | 1:26 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call | call did not disconnected |
| Marcelo, Johoney | 01/14/2026 | 8:13 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while waiting for call |hard reset |
| Llorente, Mel Rose | 01/14/2026 | 6:24 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | need to restart citrix |
| Billanes, Axcelle Mar | 01/14/2026 | 7:36 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze due to system issue. No cx was disconnected |
| Billanes, Axcelle Mar | 01/14/2026 | 3:35 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | cx is still on the line needs to log out on PDa but have a call on avaya |
| Alarba, Phoebecates | 01/14/2026 | 6:14 AM | 6:16 AM | No Audio - PDA/ other tools still functional | Citrix froze due to system issue. CX still on the line initiate ghost spiel the CX is unresponsive. |
| Alarba, Phoebecates | 01/14/2026 | 2:09 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze due to system issue. |
| Tupaz, Krisha Faye | 01/15/2026 | 7:27 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Ongkingco, Kim Verly | 01/14/2026 | 5:03 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA |
| Delfin, Vanneza | 01/14/2026 | 4:42 AM | 4:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch |
| Sanchez, Mary Zhaineth | 01/15/2026 | 7:32 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call disconnected. |
| Delfin, Vanneza | 01/14/2026 | 3:37 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while engage in a call |
| Sanchez, Mary Zhaineth | 01/15/2026 | 7:52 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Call disconnected. |
| Frio, Denziel Marie | 01/14/2026 | 3:09 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dumali, Marjorie | 01/15/2026 | 6:36 AM | 6:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Patricio, Aikie | 01/13/2026 | 1:26 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call | call did not disconnect | got loading when I tried to go on ready | unable to quit from PDA since I'm engage with a call. |
| Dumali, Marjorie | 01/15/2026 | 6:30 AM | 6:33 AM | Avaya Issue - Freeze | Avaya issue, not pulling up. Need to fix Avaya. |
| Busia, John Paul | 01/14/2026 | 10:00 PM | 10:02 PM | Citrix Latency - Change Citrix Server | Latency of Citrix and cannot pull up the PDA |
| Vegafria, Manny Mark | 01/14/2026 | 7:20 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc and contacts dc |
| Busia, John Paul | 01/14/2026 | 10:47 PM | 10:57 PM | Avaya Issue - Freeze | Avaya issue while assisting customer| turn out to server unreachable after the call ended| restart Avaya Account Number: 1953778805512382888 |
| Bandellon, Razel Ann | 01/14/2026 | 7:44 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix and avaya got disconnected while on lunch need to pull up tools again |
| Resurreccion, Rodel John | 01/14/2026 | 8:24 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | PDA error |
| Alarba, Phoebecates | 01/14/2026 | 12:48 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break it started 12:44 am and the citrix log out automatically. Go back from break is 12:48 am. Need to set up again since citrix cannot pull up. |
| Ocana, Keth David | 01/14/2026 | 8:21 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected| Call disconnected. |
| Llorente, Mel Rose | 01/14/2026 | 10:01 PM | 10:40 PM | Avaya Issue - Freeze | Citrix Froze then kick out | need to restart citrix |
| Baguioro, Chybelle | 01/13/2026 | 3:30 PM | 3:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix permanently froze. Call not disconnected. |
| Esporma, Hannah Mae | 01/14/2026 | 8:20 AM | 8:31 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, call got disconnected. |
| Calsena, April Dexter | 01/14/2026 | 8:14 AM | 8:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix logged me out while on break |
| Baguioro, Chybelle | 01/14/2026 | 6:24 AM | 6:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected. Need to change PC. |
| Osano, Jhenaline | 01/14/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, Call disconnected |
| Acejo, Aljune Mike | 01/14/2026 | 7:52 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze PDA error while on chat. |
| Mayo, Emie Rose | 01/14/2026 | 7:48 AM | 8:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on ready |
| Aniero, Mark Anthony | 01/14/2026 | 7:56 AM | 8:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Denali Error while on ready |
| Rance, Clem | 01/14/2026 | 8:00 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kicked out from Citrix | Restart all tools. |
| Pelaez, Ma Christine Joy | 01/01/2026 | 7:00 AM | 7:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Ombega, Joey | 01/10/2026 | 3:23 AM | 3:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Bryan |
| Deslate, Krezzel | 01/14/2026 | 8:06 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-contact& citrix disconnected |
| Tupaz, Krisha Faye | 01/14/2026 | 7:23 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Cezar, Princess Jean | 01/09/2026 | 3:15 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Cabantugan, Herjie | 01/13/2026 | 5:03 AM | 5:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tarucan, Joede-an | 01/10/2026 | 4:32 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumali, Marjorie | 01/13/2026 | 12:45 PM | 12:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Barrera, Bonnie Andrew | 01/14/2026 | 8:19 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call / Need to restart Citrix and pull up tools again, Avaya not disconnected |
| Pinaroyo, Rica Mae | 01/10/2026 | 4:15 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: Coach Nhel and WF angel |
| Floro, Claire Jacynth | 01/14/2026 | 8:30 AM | 4:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on ready/ need to restart Citrix/ AVAYA got disconnected and not responding |
| Cabantugan, Herjie | 01/13/2026 | 12:40 PM | 12:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and call not disconnected. Need to finish the call first before repull up citrix and tools. |
| Prudente, Rhyme Roger | 01/10/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to: WF Rhayne |
| Quinton, Quenne | 01/14/2026 | 8:28 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | Had to restart all tools |
| Sta Romana, Jett | 01/13/2026 | 12:43 PM | 12:57 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to repull up Citrix and tools. |
| Tondo, Joshua | 01/14/2026 | 8:50 AM | 9:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | Had to restart all tools |
| Condino, Melissa | 01/13/2026 | 12:57 PM | 1:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to set up tools. |
| Pelaez, Ma Christine Joy | 01/13/2026 | 10:55 AM | 11:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 01/13/2026 | 1:31 PM | 1:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Krisha Faye | 01/13/2026 | 1:30 PM | 1:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| CabalQuinto, Shayne | 01/13/2026 | 7:45 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Ore, Francis Riel | 01/14/2026 | 1:48 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 1:48 AM- 01:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while waiting for next call Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Binag, Roxan Joy | 01/10/2026 | 6:07 AM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Cabugao, Peter Kent | 01/13/2026 | 2:33 PM | 2:40 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break |
| Chu, Kenny Lloyd | 01/10/2026 | 6:11 AM | 6:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to: WF Rhayne | Coach Bryan |
| Denosta, Marrianne | 01/14/2026 | 4:01 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 04:01 AM - 04:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected | avaya not working|needs to set up again Account number: Shift Date: 1/13/2026 Start Time End Time: 03:21 AM - 03:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Coach TAnia |
| Zolina, Ma Vhency Rose | 01/14/2026 | 4:07 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 04:07 AM-04:16AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected , kicked out from citrix Account number: N/A Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Condino, Melissa | 01/13/2026 | 2:48 PM | 2:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Didulo, Liezel | 01/10/2026 | 4:07 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Magdaluyo, Claire Mae | 01/14/2026 | 4:12 AM | 4:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 04:12 AM 04:14 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume Cx is not responding anymore stated ghost spiel drop call request callback. Account number: 1933533763875088731 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Pelaez, Ma Christine Joy | 01/13/2026 | 2:34 PM | 2:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Abong, Lester John | 01/10/2026 | 7:15 AM | 7:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: Coach Bryan |
| Arojado, Jay Ann | 01/13/2026 | 4:09 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 04:09 AM- 04:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):AVAYA/PDA error | Had to set up again. Account Number: 4813107658395243813 Pod Number/Letter: 20-B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| CabalQuinto, Shayne | 01/13/2026 | 11:46 AM | 11:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Magallanes, Dylan Matthew | 01/13/2026 | 4:07 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 4:07:13 AM-4:20:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools again Account Number: 6086129619458354060 Pod Number/Letter: 22-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Bautista, Rochell | 01/13/2026 | 1:07 PM | 1:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Nadate, Jonnabell | 01/14/2026 | 8:34 AM | 8:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Albay, Alrry | 01/13/2026 | 4:19 AM | 4:28 AM | No Audio - PDA/ other tools still functional | Shift Date: 14-JAN-2026 Start Time: 4:19 AM End Time: 4:28 AM Issue Type: Citrix suddenly froze/Call not disconnected but No Audio Account Number: 1279984707217795484 - endorsed for callback/tracked Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Gamlanga, Christine Grace | 01/14/2026 | 4:21 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Shift Date: January 14, 2026 Start Time | End Time: 4: 21- 4:36 AM Issue Type: Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Pod Number/Letter: 20-E Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Bueno, Patricia Nicole | 01/10/2026 | 7:11 AM | 7:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported to: Coach Bryan |
| Ombega, Joey | 01/10/2026 | 7:25 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Ombega, Joey | 01/10/2026 | 7:37 AM | 7:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reported to: Coach Bryan |
| Didulo, Liezel | 01/10/2026 | 8:08 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Pinaroyo, Rica Mae | 01/10/2026 | 8:17 AM | 8:23 AM | No Audio - PDA/ other tools still functional | Reported to: Coach Nhel |
| Demandaco, Cristy | 01/10/2026 | 9:16 AM | 9:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Reported to : Coach Bryan |
| Dela Sada, Michaela | 01/10/2026 | 9:18 AM | 9:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to: Coach Bryan |
| Dumali, Marjorie | 01/13/2026 | 1:45 PM | 1:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat. Need to finish chat first before restart PDA. |
| Dumali, Marjorie | 01/13/2026 | 3:21 PM | 3:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. |
| Marcelino, Joselle | 01/14/2026 | 12:30 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 12:30 AM- 01:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix latency issues after attempting multiple Citrix sessions. Denali is also responding slowly, and Spark has delays when loading. Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John/WF May Ann |
| Dasig, Joshua | 01/14/2026 | 2:07 AM | 2:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 02:07 AM - 02:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error after the call / repull up denali and repull up avaya Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Ore, Francis Riel | 01/14/2026 | 3:21 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 03:21 AM - 03:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: |
| Ore, Francis Riel | 01/14/2026 | 3:21 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 03:21 AM - 03:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: |
| Tulale, Mae Con | 01/14/2026 | 3:59 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/14/2026 Start Time End Time: 3:59 - 4:18 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, citrix got disconnected, set up again Account Number: 5627207021945725779 - endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Visto, Josellel | 01/14/2026 | 4:05 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Start Time End Time: 4:05 AM-4:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools again two calls got disconnected Account Number: 4843968309015510206 5581214154729945490 Pod Number/Letter: 20-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Sonio, Jomark Vincent | 01/14/2026 | 8:13 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting cx |
| Flotildes, Realyn | 01/14/2026 | 3:58 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 3:58 AM - 4:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout while on call. Restart Citrix and Set up tools again Account Number: No account number/receive 2 call with no account number Pod Number/Letter: 19 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/14/2026 | 4:10 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 4:10 AM - 4:30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and logout while on call. Restart Citrix and Set up tools again Account Number:1618804145885903014 Pod Number/Letter: 19-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Humpay, Elaine | 01/12/2026 | 12:26 AM | 12:31 AM | Avaya Issue - Freeze | AVAYA IP Address issue | had to update the IP Address avaya set up | not ready on time |
| Olanga, Jolimae | 01/14/2026 | 4:22 AM | 4:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 4:22AM-4:41AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):AVAYA/PDA error | Had to set up again. Account Number: None while on avail. status Pod Number/Letter: 21-C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Marcelino, Joselle | 01/14/2026 | 4:32 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 4:32AM-4:41AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, Call was disconnected, Citrix Account Number: 5603284326496751448 Pod Number/Letter: 19/C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/14/2026 | 2:58 AM | 3:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/13/2026 Start Time End Time: 02:58 AM - 03:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on break | repull up denali Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Ore, Francis Riel | 01/14/2026 | 5:49 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 5:49 AM - 06:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on waiting for next call | pulling up denali and citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Jimenez, Jenefer | 01/14/2026 | 6:20 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 06:20 AM - 06:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 20 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zolina, Ma Vhency Rose | 01/14/2026 | 7:59 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 07:59 AM- 08:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | Citrix disconnected | needs to set up again Account number: N/A Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Visto, Josellel | 01/14/2026 | 8:01 AM | 8:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/14/2026 Start Time End Time: 8:01 AM- 8:15 1AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and disconnected take time to pull up the avaya after lunch Account Number: Pod Number/Letter: 20-g Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/14/2026 | 9:15 AM | 9:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 09:15 AM - 09:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze / got kicked out to citrix / reset citrix / repull up all the tools Account number: 1166664906746073052 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN EIN: 435061/jdasig |
| Tulale, Mae Con | 01/14/2026 | 7:58 AM | 8:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/14/2026 Start Time End Time: 7:58 8:17 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on lunch, citrix disconnected, set up again Account Number: N/A Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Lingco, Rollene | 01/14/2026 | 9:43 AM | 9:53 AM | Avaya Issue - Freeze | Citrix froze and denali error while on ready. |
| Denosta, Marrianne | 01/14/2026 | 8:04 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 08:04 AM - 08:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze | citrix disconnected | needs to set up again Account number: 6061063781765230758 Pod Number/Letter: 19-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Olanga, Jolimae | 01/14/2026 | 8:05 AM | 8:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/14/2026 Start Time End Time: 8:05AM-8:21AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and disconnected take time to pull up the avaya after lunch. Need to set up again Account Number: Pod Number/Letter: 21-C Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 01/14/2026 | 8:14 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 8:14 AM - 8:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out from Citrix while on call after system resume the cx is no longer responding request callback Account Number: 6056989419709798676 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/14/2026 | 8:11 AM | 9:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 08:11 AM - 09:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | cx is still on the line, SUP call contact tried to deescalate and offer a callback by using a different citrix because I'm unable to access DUB citirx and without logging in to PDA | Restart everything then set up again | Cannot login to PDA, I had to restart my pc and set up again as advised Account Number: 1660296281108319886(issue resolved) Pod Number/Letter: 19 - B Production Floor: 3rd F VPN Used: PHX |
| Magallanes, Dylan Matthew | 01/14/2026 | 8:18 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/14/2026 Start Time End Time: 8:18:15 AM-8:30:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. restarted all tools again Account Number: 1560518914690813648 Pod Number/Letter: 22-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 01/14/2026 | 8:21 AM | 8:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 14-JAN-2026 Start Time: 8:21 AM End Time: 8:31 AM Issue Type: Citrix froze inaccessible while on Lunch//Avaya still running on Aux Lunch Account Number: n/a Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Arojado, Jay Ann | 01/14/2026 | 8:03 AM | 8:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 08:03 AM - 08:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | cx is still on the line, tried to pull up and restart Citrix to cater his concern, I was able to resolve it, no need for call back | Restart everything then set up again | Cannot login to PDA, I had to restart my pc and set up again as advised Account Number: 1236280411882148151 (issue resolved) Pod Number/Letter: 21 - B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Julian, Kristine Rose | 01/14/2026 | 9:57 AM | 10:02 AM | Avaya Issue - Freeze | PDA error while on ready |
| Arojado, Jay Ann | 01/14/2026 | 8:03 AM | 8:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 08:03 AM - 08:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and eventually got kicked out of Citrix | cx is still on the line, tried to pull up and restart Citrix to cater his concern, I was able to resolve it, no need for call back | Restart everything then set up again | Cannot login to PDA, I had to restart my pc and set up again as advised Account Number: 1236280411882148151 (issue resolved) Pod Number/Letter: 21 - B Production Floor: 3rd F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Gamlanga, Christine Grace | 01/14/2026 | 8:03 AM | 8:17 AM | Avaya Issue - Freeze | Shift Date: January 14, 2026 Start Time | End Time: 8:03-8: 8:17 Issue Type: afterlunch Citrix froze and eventually got kicked out of Citrix | Restart everything then set up again Pod Number/Letter: 20-E Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Bandellon, Razel Ann | 01/14/2026 | 9:59 AM | 10:00 AM | Avaya Issue - Freeze | PDA error while on call |
| Aluad, Rose Ann | 01/13/2026 | 4:00 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Benid, Rose Anne | 01/13/2026 | 4:00 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Burbano, Maita | 01/14/2026 | 3:07 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and error |
| Hierro, Alnie Glaze | 01/13/2026 | 4:12 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected || Denali Error |
| Hierro, Alnie Glaze | 01/14/2026 | 3:10 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, call not disconnected |
| Acoyong, Angel Joy | 01/13/2026 | 7:40 AM | 7:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, denali error |
| Acoyong, Angel Joy | 01/14/2026 | 3:14 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected |
| Ofalla, Frank Danniel | 01/13/2026 | 4:09 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/13/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while on break |
| Dayalo, Czarina Joy | 01/14/2026 | 2:02 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Marcos, Lyka Joy | 01/14/2026 | 3:20 AM | 3:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CALL DISCONNECTED |
| Ricardo, Danicah | 01/14/2026 | 8:02 AM | 8:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Marcos, Lyka Joy | 01/14/2026 | 3:09 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Pantaleon, Laurence | 01/13/2026 | 8:12 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on break/ hard reset |
| Pantaleon, Laurence | 01/14/2026 | 7:27 AM | 7:33 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out while on lunch/ hard reset |
| Dador, Louis Adrian | 01/13/2026 | 4:14 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on call relaunched tools |
| Dador, Louis Adrian | 01/13/2026 | 8:11 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on call relaunched tools |
| Dador, Louis Adrian | 01/13/2026 | 11:33 PM | 11:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error relaunch pda |
| Mendoza, Julie Ann | 01/14/2026 | 2:03 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error. |
| Galisim, Lovely Nicole | 01/13/2026 | 6:42 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected - restart |
| Alayon, Joeven | 01/15/2026 | 8:38 AM | 8:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on chat. Chat disconnected. |
| Bandellon, Razel Ann | 01/10/2026 | 3:47 AM | 4:06 AM | Avaya Issue - Freeze | citrix froze while cx was still on the line - got disconnected after a minute initiated a ghost spiel - it took 3 more minutes before the ctrix got disconnected - after I pull up the citrix went black and troubleshooted again and after that I need to restart and pull up tools again. |
| Aurelio, Jen Rose | 01/02/2026 | 7:18 AM | 7:19 AM | Avaya Issue - Freeze | avaya freeze | denali error |
| Estialbo, Rochilyn Joy | 01/12/2026 | 7:17 AM | 7:28 AM | Avaya Issue - Freeze | Avaya Freeze / kickout from Citrix |
| Diestro, John Isaac | 01/12/2026 | 7:17 AM | 7:25 AM | Avaya Issue - Freeze | citrix kickout/Avaya issue |
| Abool, Mary Gloden | 01/12/2026 | 7:17 AM | 7:23 AM | Avaya Issue - Freeze | Issue: Citrix frozen and Kickout |
| Cabugao, Peter Kent | 01/13/2026 | 10:27 AM | 10:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Opina, Angelica | 01/13/2026 | 11:33 AM | 11:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Billones, Vincent Paul | 01/15/2026 | 9:02 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/15/2026 | 8:32 AM | 8:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Sta Romana, Jett | 01/15/2026 | 9:38 AM | 9:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Valencia, Paulyn Rose | 01/15/2026 | 9:50 AM | 9:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Carlos, Anna Mae | 01/15/2026 | 4:00 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 01/15/2026 | 4:00 PM | 4:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oquendo, Jemart | 01/15/2026 | 4:00 PM | 4:01 PM | Avaya Issue - Freeze | N/A |
| Espineda, Janine Nicole | 01/13/2026 | 4:16 PM | 4:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze /PDA error |
| Espineda, Janine Nicole | 01/13/2026 | 8:21 PM | 8:41 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / kicked out of citrix while on call / had to repull up citrix, AVAYA, Denali / repulling up tools |
| Bautista, Demmeth | 01/13/2026 | 11:39 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out by citrix |
| Espineda, Janine Nicole | 01/13/2026 | 12:28 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out by citrix |
| Benitez, Dan Bryan | 01/13/2026 | 12:33 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | Need to repull up tools. |
| Baldisimo, Krishna Joy | 01/14/2026 | 7:52 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix multiple times, and set up again |
| Benitez, Dan Bryan | 01/14/2026 | 11:42 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | PDA error and AVAYA issue |
| Borlado, Lady Mae | 01/14/2026 | 11:47 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error / citrix froze / call not disconnected |
| Cawaling, Jeneron | 01/14/2026 | 11:43 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error. Had to stamp on Billable to make sure no contact will come in. |
| Francisco, April Rose | 01/14/2026 | 11:51 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out on Citrix while working on a case. |
| Iguis, Jessa | 01/14/2026 | 12:57 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Cordovero, Jinky | 01/15/2026 | 4:00 PM | 4:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | rom ready PDA went IDLE (PDA TOOLS LOADING) |
| Contillo, Jerome | 01/15/2026 | 6:37 PM | 6:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Buhayo, Neil | 01/15/2026 | 11:28 PM | 11:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix froze | PDA error while on Call Issue: Citrix Freeze | PDA error |
| Bantigue, Jonna Mae | 01/15/2026 | 4:05 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: PDA denali error |
| Arbis, Klarenz | 01/15/2026 | 4:00 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: PC restarted | Citrix closed |
| Guevara, Prince Carl | 01/15/2026 | 4:00 PM | 4:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: PDA Denali error |
| Ebacuado, Khaleen Kaye | 01/15/2026 | 5:48 PM | 6:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Bascos, Kyle | 01/14/2026 | 8:35 PM | 8:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected/ kicked out from Citrix/ waited for Avaya to load |
| Quirino, Rio Mae | 01/15/2026 | 7:03 PM | 7:06 PM | Avaya Issue - Freeze | N/A |
| Bayhon, Katrina | 01/14/2026 | 8:33 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call was not disconnected/ kicked out from Citrix/ waited for Avaya to load and PDA |
| Futotana, Abegaell | 01/14/2026 | 8:48 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA errored while on break. Had to restart PDA. |
| Candoleta, Janine Pearl | 01/14/2026 | 8:38 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools during call |
| Besa, Josh Rainer | 01/14/2026 | 8:47 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. repull-up avaya and vpn. |
| Falco, Via | 01/15/2026 | 6:50 PM | 6:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Batilaran, Frenzy Earl Sydney | 01/14/2026 | 8:34 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | screen froze/server unreachable call disconnected due to system issue. A call entered during sysdown. Heard his audio for a while then it's gone after |
| Buhayo, Neil | 01/15/2026 | 5:26 PM | 5:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: PDA denali error |
| Andrade, Tresha | 01/14/2026 | 8:40 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | cx got disconnected due to system update cx is trying to make a payment through the invoice that was sent to her by Chris hill and she wants to make a payment using PayPal credit however it was blocking by the system for security of her account. Tm already explained to her that the system is blocking the transaction/ payment for the security of her account. Cx is asking about the PayPal credit balance however she got disconnected due to system issue. |
| Declaro, Lalyn | 01/14/2026 | 12:04 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Bascos, Kyle | 01/14/2026 | 1:08 AM | 1:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix after lunch. need to repull up tools and waited for avaya to load |
| Besa, Josh Rainer | 01/14/2026 | 1:12 AM | 1:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix after lunch. need to repull up tools and waited for avaya to load |
| Andrade, Tresha | 01/14/2026 | 1:14 AM | 1:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix after lunch. need to repull up tools and waited for avaya to load |
| Bayhon, Katrina | 01/14/2026 | 1:32 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of Citrix after lunch. Need to repull up tools and waited for Avaya to load. |
| Batilaran, Frenzy Earl Sydney | 01/14/2026 | 1:16 AM | 1:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix after lunch. need to repull up tools and waited for avaya to load |
| Futotana, Abegaell | 01/14/2026 | 1:27 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. Had to restart PDA. |
| Candoleta, Janine Pearl | 01/14/2026 | 1:20 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX froze, kick out of citrix, avaya issue, TEAMS super too long to load, pda has issue when pulled up and repull up all tools after lunch |
| Dicon, Reymelyn Grace | 01/15/2026 | 7:36 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Franco, Doreen | 01/15/2026 | 6:46 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lamayo, Alvin | 01/15/2026 | 5:47 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/15/2026 | 4:23 PM | 4:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/15/2026 | 4:00 PM | 4:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 01/15/2026 | 7:40 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Rapista, Sarah Jane | 01/15/2026 | 7:40 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Antioquia, Leah Mae | 01/15/2026 | 7:33 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Talabucon, Michelle | 01/15/2026 | 7:42 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: n/a Was a customer callback required?: n/a Who was the callback endorsed to?: n/a Assisted By: Coach Ray |
| Oquendo, Jemart | 01/15/2026 | 6:01 PM | 6:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Oquendo, Jemart | 01/15/2026 | 7:46 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Nobleza, Ronelyn | 01/15/2026 | 7:49 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Altamia, Margie Ann | 01/14/2026 | 7:46 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Dhanelyn vAssisted By: WF Mollie |
| Altamia, Margie Ann | 01/14/2026 | 12:00 AM | 12:16 AM | Citrix Issue - Sitewide Downtime | Account Number: no Who was the callback endorsed to: no Assisted By: WF Mollie |
| Degoma, Rachel | 01/15/2026 | 7:57 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Borda, Ginalyn | 01/15/2026 | 4:00 AM | 4:06 AM | Avaya Issue - Freeze | Was the call disconnected?: yes Who was the callback endorsed to: N/A Assisted By: Coach Ray |
| Detanoy, Anne Nicole | 01/15/2026 | 8:05 PM | 8:08 PM | Avaya Issue - Freeze | valid error |
| Ebacuado, Khaleen Kaye | 01/15/2026 | 7:59 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Peremne, Tanya Kyle | 01/15/2026 | 6:45 PM | 7:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: n/a Who was the callback endorsed to: N/A |
| Martus, Feleah Mae | 01/15/2026 | 6:49 PM | 6:55 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Dorado, Ricardo Jesus III | 01/15/2026 | 8:11 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Alejandro, Crisnavel | 01/15/2026 | 7:40 PM | 7:48 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: n/a Who was the callback endorsed to: N/A Assisted By: Coach Ray |
| Barroa, Cyrene | 01/15/2026 | 7:43 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: NA Who was the callback endorsed to: NA Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/15/2026 | 7:45 PM | 7:47 PM | Citrix Issue - Sitewide Downtime | Was the call disconnected?: No Who was the callback endorsed to: No Assisted By: Coach Arlene |
| Altamia, Margie Ann | 01/14/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Diego Assisted By: WF Mollie |
| Gallardo, Kian Jan | 01/15/2026 | 7:52 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to?:Mentor Diego Assisted By: Coach Ray |
| Villaruz, Mae Ann | 01/15/2026 | 5:28 PM | 5:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | Need to restart PC to pull up citrix | Need to repull up tools, Avaya and VPN |
| Upod, Nina Marie | 01/15/2026 | 7:34 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze for a long time, pda error |
| Durana, Alysa Charamae | 01/15/2026 | 7:40 PM | 7:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call/ PDA error & restart Avaya because unable to dial |
| Barrera, Kate Angeline | 01/15/2026 | 7:47 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error | PDA error changing states, restart PDA and avaya |
| Benitez, Dan Bryan | 01/15/2026 | 7:47 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Need to restart AVAYA | PDA error |
| Gamuzaran, Jhodeth-Ann | 01/15/2026 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. need to restart PDA and avaya |
| Borda, Ginalyn | 01/15/2026 | 7:53 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Danelyn Assisted By: Coach Ray |
| Gan, Mikael Van | 01/15/2026 | 7:54 PM | 8:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/15/2026 | 7:56 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: NO Was a customer callback required?:NO Who was the callback endorsed to?: don't have access on call back tracker/ account was not validated |
| Valsote, Shaira | 01/15/2026 | 7:41 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diegs Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/15/2026 | 7:42 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, kick out to citrix need to restart citrix avaya disconnected |
| Yap, Alleiah Kaye | 01/15/2026 | 8:22 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diegs Assisted By: Coach Ray |
| Espineda, Janine Nicole | 01/15/2026 | 7:54 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready / need to restart AVAYA |
| Borlado, Lady Mae | 01/15/2026 | 6:38 PM | 6:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / call not disconnected / had a hard time pulling up the avaya / pulled up tools |
| Dalmino, Josie | 01/15/2026 | 7:40 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT FROM CITRIX contact disconnected. VPN Disconnected, needed to sign in VPN, AVAYA again |
| Andrade, Tresha | 01/15/2026 | 4:10 PM | 4:31 PM | No Audio - PDA/ other tools still functional | : Avaya issue/ Tele connector not working change pod when starting to ready |
| Arbis, Klarenz | 01/15/2026 | 5:38 PM | 5:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Avaya error | Denali Error Issue: No audio | Cx unable to hear me | Restarted Avaya |
| Jalocon, Marites | 01/15/2026 | 8:33 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze|| call was Dc but chat gets in and I need to finish before I can restart Denali. |
| Carlos, Anna Mae | 01/15/2026 | 8:26 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Arbis, Klarenz | 01/15/2026 | 5:56 PM | 6:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Avaya error | Denali Error Issue: No audio | Cx unable to hear me | Restarted Avaya |
| Declaro, Lalyn | 01/15/2026 | 4:10 PM | 4:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Andrade, Tresha | 01/15/2026 | 4:10 PM | 4:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya issue/ Tele connector not working change pod when starting to ready |
| Trinidad, Gio Enrico | 01/15/2026 | 4:38 PM | 4:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Bascos, Kyle | 01/15/2026 | 4:40 PM | 4:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Trinidad, Angelika | 01/15/2026 | 4:38 PM | 4:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Besa, Josh Rainer | 01/15/2026 | 4:38 PM | 4:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call did not disconnect. Repull-up avaya, vpn, and citrix |
| Paras, Joeffry | 01/15/2026 | 5:30 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: CITRIX. /AVAYA LOG OUT. CITRIX. Issue: PDA denali error |
| Villarosa, Gerry | 01/15/2026 | 4:45 PM | 5:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, VPN and Avaya |
| Pinalba, Reybe | 01/15/2026 | 4:49 PM | 5:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Bacuta, Rodelyn | 01/15/2026 | 8:22 PM | 8:26 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tupas, Jastin | 01/15/2026 | 7:15 PM | 7:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on Lunch/ need to re-pull up Citrix, tools, and Avaya |
| Lizada, Bea | 01/15/2026 | 6:48 PM | 7:07 PM | Avaya Issue - Freeze | N/A |
| Mateo, Mary Claresse | 01/15/2026 | 7:32 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Lizada, Bea | 01/15/2026 | 9:23 PM | 9:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bayhon, Katrina | 01/15/2026 | 7:35 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call/ Call not disconnected / Need to re-pull up Citrix, tools, and Avaya / Call endorsed for Callback |
| Torres, Maycel | 01/15/2026 | 7:45 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/ Denali error/While on call/Able to transfer cx |
| Candoleta, Janine Pearl | 01/15/2026 | 7:40 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, and repull up all tools after lunch |
| Trinidad, Angelika | 01/15/2026 | 7:50 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | repull up avaya |
| Futotana, Abegaell | 01/15/2026 | 7:54 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA denali error. Had to restart PDA. |
| Oquendo, Romel John | 01/15/2026 | 7:50 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ PDA error/ Restart avaya and vpn/ Call already endorsed for a callback |
| Batilaran, Frenzy Earl Sydney | 01/15/2026 | 7:39 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/server unreachable then I was kicked out of citrix |
| Andrade, Tresha | 01/15/2026 | 8:11 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/server unreachable then encountered Avaya Issue cx disconnected due to system issue (TM encountered Citrix froze and Avaya issue while assisting the customer). Cx is worried as she received a charged for the amount of 150.00 GBP when cx is providing the details of her concern she got disconnected due to system issue |
| Declaro, Lalyn | 01/15/2026 | 8:10 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools and Avaya |
| Trinidad, Gio Enrico | 01/15/2026 | 8:39 PM | 8:57 PM | Citrix Latency - Change Citrix Server | Citrix froze while on call and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools and Avaya taking a long time to load |
| Bascos, Kyle | 01/15/2026 | 8:43 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools and Avaya |
| Trinidad, Angelika | 01/15/2026 | 8:40 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | repull up avaya takes time to load & tools |
| Ofalla, Louis Kenneth | 01/15/2026 | 7:50 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: CITRIX Freeze /AVAYA LOG OUT. Issue: Avaya can't log back in, needs to restart |
| Villarosa, Gerry | 01/15/2026 | 8:47 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, VPN and Avaya |
| Pinalba, Reybe | 01/15/2026 | 8:51 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Ponsaran, Andrea Kaye | 01/15/2026 | 8:12 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: pda error Issue: pda error |
| Besa, Josh Rainer | 01/15/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Repull-up tools avaya took long vpn, and citrix. |
| Guevara, Prince Carl | 01/15/2026 | 8:15 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: CITRIX Freeze /AVAYA LOG OUT. Issue: Avaya can't log back in, needs to restart |
| Obalo, Allen Carl | 01/15/2026 | 8:15 PM | 8:23 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sys Down Explanation: citrix freeze and disconnected while on break Issue: PDA denali error and need to pull up citrix |
| Poticar, Mark Harold | 01/15/2026 | 8:18 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: CITRIX Freeze /AVAYA LOG OUT. Issue: Avaya takes to long to load and sign in. |
| Tolentino, Realyn | 01/15/2026 | 10:12 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted PDA |
| Bisnar, Ma Lucevie | 01/15/2026 | 10:00 PM | 10:03 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Condez, Rea Angelika | 01/15/2026 | 10:00 PM | 10:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Need to sent out an email for rebuild PDA |
| Lizada, Bea | 01/15/2026 | 10:49 PM | 10:53 PM | Citrix Issue - Sitewide Downtime | N/A |
| Cortes, Jessa | 01/15/2026 | 9:56 PM | 10:24 PM | Citrix Latency - Change Citrix Server | N/A |
| Tan, Mikaella Tatiana | 01/15/2026 | 10:32 PM | 10:33 PM | No Audio - PDA/ other tools still functional | N/A |
| Arrobang, Juliena Rose | 01/14/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on Avail. Teammate set up again |
| Quirino, Rio Mae | 01/15/2026 | 11:04 PM | 11:06 PM | Avaya Issue - Freeze | valid error |
| Zurbano, Ma Evonne | 01/15/2026 | 10:30 PM | 10:31 PM | Avaya Issue - Freeze | N/A |
| Tan, Mikaella Tatiana | 01/15/2026 | 10:46 PM | 10:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tayco, Khevin | 01/13/2026 | 4:49 AM | 4:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PDA tagged to Error and Teammate was kicked out of Citrix |
| Nicodemus, Mary Joy | 01/15/2026 | 10:36 PM | 10:39 PM | No Audio - PDA/ other tools still functional | N/A |
| Tayco, Khevin | 01/14/2026 | 5:49 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on Avail and was kicked out. Teammate had to sign back in again |
| Dadivas, Nica Rose | 01/15/2026 | 10:53 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tambong, Levi | 01/15/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Manican, Joanna Len | 01/15/2026 | 10:54 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected, restarted VPN, AVAYA, PDA |
| Labayo, Maria Aizabelle | 01/15/2026 | 10:00 PM | 10:13 PM | Avaya Issue - Freeze | Assist tm to reboot PC and check avaya settings since it took time for avaya to pull up and unable to log in on time. Advised tm to stamp on ready right away. |
| Arbis, Klarenz | 01/15/2026 | 10:06 PM | 10:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze | Avaya error Issue: PDA denali error AN: 5570169511445261165 | call got dc due to sysdown | cx has a concern about an email he received | endorsed for cb |
| Carlos, Anna Mae | 01/15/2026 | 11:45 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Espinosa Jr, Mervin | 01/13/2026 | 1:53 PM | 1:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate's VPN was disconnected and encountered AVAYA issue. Affected account: *1485849085165778581 |
| Besa, Josh Rainer | 01/15/2026 | 10:25 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Repull-up tools avaya took long vpn, and citrix. |
| Mateo, Mary Claresse | 01/15/2026 | 11:40 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and Denali error. |
| Cartujano, Ace Joseph | 01/15/2026 | 6:04 PM | 6:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Devera, Chris Bob Jasper | 01/13/2026 | 2:01 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN was disconnected including citrix while on break. Teammate had to reset up the tools Ticket Number: IMS0834147 |
| Nobleza, Ronelyn | 01/15/2026 | 11:49 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Briones, Lorrie Miles | 01/15/2026 | 7:36 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Agana, Glendalyn | 01/15/2026 | 7:38 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Dorado, Ricardo Jesus III | 01/15/2026 | 11:48 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Delfin, Precious Eleanor | 01/15/2026 | 12:17 AM | 12:20 AM | Avaya Issue - Freeze | valid error |
| Begaso, Jestine Marie | 01/15/2026 | 5:00 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn Contemplo (CW) |
| Oquendo, Jemart | 01/15/2026 | 11:53 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Dasig, Symon John | 01/15/2026 | 7:40 PM | 7:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Jerelyn |
| Buaron, Jera | 01/15/2026 | 7:47 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Dasig, Symon John | 01/15/2026 | 8:53 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Biclar, Andreia Sacci | 01/15/2026 | 8:58 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/15/2026 | 9:57 PM | 10:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn Contemplo (CW) |
| Besa, Mary Jane | 01/15/2026 | 5:00 PM | 5:08 PM | Citrix Latency - Change Citrix Server | NA |
| Zubiaga, Trimuel | 01/15/2026 | 6:26 PM | 6:27 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Buaron, Jera | 01/15/2026 | 11:48 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Dasig, Symon John | 01/15/2026 | 12:18 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ordines, Kent Lester | 01/15/2026 | 7:38 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aguilar, Leanne Kaye | 01/15/2026 | 8:36 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix froze while the cx is still on the line. No audio. |
| Dasig, Symon John | 01/15/2026 | 1:00 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Bermudes, James | 01/15/2026 | 8:02 PM | 8:12 PM | Avaya Issue - Freeze | NA |
| Dumigpi, Althea | 01/15/2026 | 8:39 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze; Kickout on Citrix after 5 minutes; having hard time to login on Citrix | need to pull up tools |
| Dasig, Symon John | 01/15/2026 | 12:55 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ibanez, Anacel | 01/15/2026 | 8:15 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sarmiento, Xian Yan | 01/15/2026 | 8:41 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Delivered System Down Spiel and end the call | Tried to reconnect once(failed) | Restarted Citrix, VPN, Avaya | Set up Tools again | Tracked and put detailed notes on the account and endorsed for call back | |
| Mayuga, Chezka Kate | 01/15/2026 | 8:22 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Acervo, Erika | 01/15/2026 | 7:39 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Agana, Glendalyn | 01/15/2026 | 7:38 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Mayuga, Chezka Kate | 01/15/2026 | 8:44 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Villaruz, Mae Ann | 01/15/2026 | 9:34 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | Need to restart PC to pull up citrix | Need to repull up tools, Avaya and VPN |
| Acervo, Erika | 01/15/2026 | 10:00 PM | 10:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Bacas, Maxine Rose | 01/15/2026 | 7:45 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Degoma, Rachel | 01/15/2026 | 9:47 PM | 10:22 PM | Citrix Latency - Change Citrix Server | Severe latency during call | Permission to logout after call | Had to sign out of Citrix and log in in a different Citrix but still had latency | Signed in twice to different Citrix but still there is latency and Had to Hard Reset PC | Had to change Citrix Server and sign in again | Had to reset VPN, Avaya, and PDA | Had to setup tools | Had to leave notes on the account and track |
| Alsagon, Loriely Anne | 01/15/2026 | 7:48 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Borlado, Lady Mae | 01/15/2026 | 10:37 PM | 10:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | (sysdown while on break) |
| Practisala, Pearly Ann | 01/15/2026 | 7:46 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Abanco, Nina May | 01/15/2026 | 8:42 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cortes, Jd Grace | 01/15/2026 | 7:47 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Ibanez, Daniell | 01/15/2026 | 11:40 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, while trying to pull up cx account, call got disconnected. and then got kicked out, had to re pull up tools and start again. AVAYA error"previous login failed" had to restart avaya. citrix not pulling up had to restart citrix and open again. |
| Degala Jr, Darwin | 01/15/2026 | 7:45 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Rapista, Sarah Jane | 01/15/2026 | 11:40 PM | 11:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix. Tried to pull up LVS multiple times but it's not working and needed to use EU. Needed to repull up VPN and AVAYA as well as all of the tools. |
| Barrera, Bonnie Andrew | 01/15/2026 | 11:30 PM | 11:39 PM | Avaya Issue - Freeze | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Cartujano, Ace Joseph | 01/15/2026 | 7:32 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Dapilaga, Thea Faith | 01/15/2026 | 11:40 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on chat | kicked out in citrix | had to restart citrix | avaya took time to pull up |
| Cadorna, Diomelyn Jane | 01/15/2026 | 8:49 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Acejo, Aljune Mike | 01/15/2026 | 11:57 PM | 12:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and PDA error while on call |
| Dapilaga, Thea Faith | 01/14/2026 | 1:04 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat | stamp logout while replying to cx |
| Cervanez, Pearly Jean | 01/15/2026 | 7:40 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Murillo, Vanessa | 01/15/2026 | 8:47 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aniero, Mark Anthony | 01/15/2026 | 12:00 AM | 12:06 AM | Avaya Issue - Freeze | Citrix froze and PDA error while on ready |
| Ciudad, John Lawrence | 01/15/2026 | 8:06 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Espolong, Kim Robert | 01/15/2026 | 9:01 PM | 9:09 PM | Citrix Latency - Change Citrix Server | NA |
| Dapilaga, Thea Faith | 01/14/2026 | 11:35 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat | Citrix disconnected | Had to Pull up Citrix, and PDA | Citrix took time to pull up | Had to set up |
| Llegue, Bench Rhamsey | 01/15/2026 | 8:33 PM | 8:45 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH WHYNE |
| Gamuzaran, Jhodeth-Ann | 01/15/2026 | 11:38 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart citrix, vpn, avaya and pda | Re-pullup tools |
| Lopez, Jocelyn | 01/15/2026 | 8:55 PM | 9:11 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Artates, Micha Ella | 01/15/2026 | 6:08 PM | 6:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach whyne |
| Besa, Mary Jane | 01/15/2026 | 9:00 PM | 9:24 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cabuslay, Ma Richelle | 01/15/2026 | 11:20 PM | 11:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then Citrix disconnected but Cx still active on the line. Needed to open another Citrix to resolve the Cx issue then needed to repull up my tools. |
| Artates, Micha Ella | 01/15/2026 | 7:38 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach whyne |
| Salas, Ma Joyce | 01/15/2026 | 10:13 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aguilar, Reyla Jean | 01/15/2026 | 9:40 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Kicked out of Citrix | Have to restart citrix and re-pull up tools |
| Cartujano, Ace Joseph | 01/15/2026 | 11:40 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Lopez, Jocelyn | 01/15/2026 | 9:43 PM | 10:32 PM | Citrix Latency - Change Citrix Server | NA |
| Barrios, Michael | 01/15/2026 | 11:59 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Basas, Gerlyn | 01/14/2026 | 1:58 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citriz Froze// has an IBC 2030114624356417523 - cx is currently place on hold as checking the dispute case// unable to unhold cx due to sysdown even outside// reported// call disconnected- but call on avay still ongoing need to re-pull up it./ endorsed account for a callback |
| Ebacuado, Khaleen Kaye | 01/15/2026 | 12:03 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call - call disconnected. kickout from citrix, Needed to pull up all tools, AVAYA it takes long time to pull up the avaya. Did endorsed cx for call back. |
| Cervanez, Pearly Jean | 01/15/2026 | 11:39 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Donato, Elizabeth | 01/14/2026 | 2:10 AM | 2:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA Denali went error and kicked out after a call. Re-pull up tools |
| Zubiaga, Trimuel | 01/15/2026 | 10:26 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Torres, Maycel | 01/15/2026 | 11:44 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on call/Avaya takes time to Load |
| Alsagon, Loriely Anne | 01/15/2026 | 11:50 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Detanoy, Anne Nicole | 01/15/2026 | 11:59 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | I was kicked out to citrix, need to restart my citrix. Need to open my VPN, AVAYA, and need to pull up all the tools again. |
| Candoleta, Janine Pearl | 01/15/2026 | 11:42 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools |
| Briones, Lorrie Miles | 01/15/2026 | 11:36 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Gregorio, Jester | 01/15/2026 | 11:57 PM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Oquendo, Romel John | 01/15/2026 | 11:51 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ PDA error/ Restart vpn and avaya/ Call already endorsed for a callback. |
| Bacas, Maxine Rose | 01/15/2026 | 11:45 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Futotana, Abegaell | 01/15/2026 | 11:55 PM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ PDA error/ Restart vpn and avaya/ had to repull up all tools. |
| Gregorio, Jester | 01/15/2026 | 8:03 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, restart PDA, VPN and Avaya |
| Declaro, Lalyn | 01/15/2026 | 12:15 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from Citrix/ need to repull up Citrix, tools, and Avaya took time to load |
| Donato, Elizabeth | 01/14/2026 | 4:33 AM | 4:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA Denali error and kicked out while on lunch. Re-pull up tools |
| Practisala, Pearly Ann | 01/15/2026 | 11:47 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Delfin, Precious Eleanor | 01/15/2026 | 8:00 PM | 8:19 PM | No Audio - PDA/ other tools still functional | the tele connector having issues and the pc mouse is not working well I need to change station/ need to pull up tools again |
| Zubiaga, Trimuel | 01/15/2026 | 10:26 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Artates, Micha Ella | 01/15/2026 | 11:38 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach whyne |
| Bayhon, Katrina | 01/15/2026 | 12:36 AM | 12:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix after lunch/ Restart VPN and Avaya/ Had to repull up all tools. |
| Delfin, Precious Eleanor | 01/15/2026 | 12:17 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/VPN disconnected |
| Ordines, Kent Lester | 01/15/2026 | 11:38 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Andrade, Tresha | 01/15/2026 | 12:13 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix after lunch/ Restart VPN and Avaya/ Had to repull up all tools. |
| Aman, Justine Carl | 01/14/2026 | 5:38 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, after screen froze the call was automatically disconnected. Re login Avaya as it was offline. Affected account:483568974582101556. |
| Bermudes, James | 01/15/2026 | 11:37 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Batilaran, Frenzy Earl Sydney | 01/15/2026 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix after lunch. need to repull up tools and waited for avaya to load |
| Llegue, Bench Rhamsey | 01/15/2026 | 12:05 AM | 12:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Ibanez, Anacel | 01/15/2026 | 1:04 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Altamia, Margie Ann | 01/15/2026 | 12:08 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze while on lunch, kick out to citrix need to restart citrix avaya disconnected |
| Trinidad, Angelika | 01/15/2026 | 12:42 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | repull up avaya takes time to load & tools |
| Cortes, Jd Grace | 01/15/2026 | 11:49 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Trinidad, Gio Enrico | 01/15/2026 | 12:44 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from Citrix/ need to repull up Citrix, tools, and Avaya took time to load |
| Awayan, Andrea | 01/15/2026 | 1:16 AM | 1:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bacuta, Rodelyn | 01/15/2026 | 12:25 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected , had a hard time in rebooting the and pulling up Avaya and tools |
| Mayuga, Chezka Kate | 01/15/2026 | 1:14 AM | 1:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bascos, Kyle | 01/15/2026 | 12:45 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ Kicked out from Citrix |
| Agana, Glendalyn | 01/15/2026 | 11:38 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Jalocon, Marites | 01/15/2026 | 12:31 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected|| call was not Dc need to finish before restart AVYA, Denali and re pull up tools |
| Begaso, Jestine Marie | 01/15/2026 | 1:49 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Pinalba, Reybe | 01/15/2026 | 12:53 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Valaquio, Jason Albert | 01/15/2026 | 8:46 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Villarosa, Gerry | 01/15/2026 | 12:50 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya |
| Valaquio, Jason Albert | 01/15/2026 | 12:46 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Tupas, Jastin | 01/15/2026 | 10:31 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/ Kicked out from Citrix while on Break/ Need to re-pull avaya and citrix |
| Baldisimo, Krishna Joy | 01/15/2026 | 8:46 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Duabe, Danica Faye | 01/14/2026 | 5:38 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze while on IBC: 1423892825667320946, Citrix disconnected while Cx is on hold, delivered ghost spiel. PDA error while setting up. Restarted Avaya, VPN and PDA. |
| Murillo, Vanessa | 01/15/2026 | 1:08 AM | 1:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Tupas, Jastin | 01/15/2026 | 1:21 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/ TELECONNECTOR IS NOT WORKING/ NEED TO TRANSFER POD |
| Baldisimo, Krishna Joy | 01/15/2026 | 12:46 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again |
| Virgo, Jeniebabes | 01/14/2026 | 5:44 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call. Provide ghost spiel since I no longer hear cx on the other line and end the call 2261919838739287751. Kicked out from citrix, relogged in again, PDA error. Repull Avaya then, stamp on logout and stamp back to ready. |
| Abanco, Nina May | 01/15/2026 | 1:15 AM | 1:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Besa, Mary Jane | 01/15/2026 | 1:20 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Valaquio, Jason Albert | 01/15/2026 | 12:49 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Citrix Kicked out / No Audio |
| Esparagoza, Shiela Mae | 01/14/2026 | 5:50 AM | 6:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, avaya error and kicked out while on call. Relaunched tools before stamping ready. 1408238335750841285 |
| Cadorna, Diomelyn Jane | 01/15/2026 | 1:26 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Valaquio, Jason Albert | 01/15/2026 | 8:50 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / No Audio |
| Basas, Gerlyn | 01/14/2026 | 5:58 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citriz Froze// has an IBC 1667749495285275829 - unable to hear any valid response on the other line// ghost spiel initiated/ endorsed account for a callback |
| Lingco, Rollene | 01/15/2026 | 1:42 AM | 1:52 AM | Avaya Issue - Freeze | Citrix froze and denali error while on ready |
| Antioquia, Leah Mae | 01/15/2026 | 11:33 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on async, Citrix froze and I was kicked out from citrix. Had to do a hard reset because citrix shows access denied and when I reopened again, It was on loop in the restart page showing the blue warning page. had to repull up everything and it took time because avaya is not pulling up also. |
| Ang, Princess | 01/15/2026 | 9:17 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | PDA while on chat | chat not disconnected | needs to reply on chat before can stamp ready on PDA |
| Ang, Princess | 01/15/2026 | 1:04 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Duatin, Marbee Darryl | 01/15/2026 | 12:37 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: disconnect vpn, restarted avaya, reconnect to citrix,restarted citrix could not load, assisted by wf mollie, restarted computer, still could not connect to citrix, restarted again the computer still unbale to pull up citrix, restarted once more, log in to vpn, connect avaya, re pull up tools. |
| Sarmiento, Xian Yan | 01/15/2026 | 12:24 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | | No Audio after VPN reconnected | Delivered Ghost Spiel | Manually Disconnected VPN then reconnected again | Place detailed notes on account | Stamp on lunch | |
| Aguilar, Leanne Kaye | 01/15/2026 | 12:38 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The citrix froze while the cx is still on the line. No audio. |
| Almasol, Shaira Rose | 01/15/2026 | 11:36 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while waiting for next call |
| Pagsuguiron, Rachel | 01/15/2026 | 1:46 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected |
| Almasol, Shaira Rose | 01/15/2026 | 1:55 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | denali wasnt loading after break wasnt able to stamp on ready on time |
| Francisco, April Rose | 01/15/2026 | 11:43 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Got kicked out on Citrix while on break. Was about to go on ready. Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A |
| Tanong, Kelly | 01/15/2026 | 7:53 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/15/2026 | 2:05 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Abag, Jay | 01/15/2026 | 7:46 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baler, Nathaniel Victor | 01/14/2026 | 8:08 PM | 8:45 PM | Avaya Issue - Freeze | Name: Nathaniel Victor Baler Shift Date: 1/14/2026 Start Time: 08:08 PM End Time: 08:45 PM Issue: citrix froze| PDA error Account Number: 1504931158368606217 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-C Production Floor: 5th VPN Used: DUB Assisted By: Coach Ann |
| Ponsaran, Girlie | 01/15/2026 | 8:00 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponce, Renz Kirby | 01/15/2026 | 7:39 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Denali error While Resolving Case |
| Lariza, Angelica | 01/14/2026 | 5:44 AM | 6:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, Denali error, kicked out from citrix, re-pulled up everything |
| Donguines, Dia | 01/15/2026 | 9:40 PM | 9:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze and then resumed with severe latency. PDA error occurred, causing the system to disconnect from Citrix while in ‘Ready’ status. Resolved the case first before restarting the PDA. Affected case: PP-ESC-126585420836485751 Account Number: 2018971140022542717 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Delfin, Wenjiel | 01/15/2026 | 8:33 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cawaling, Jeneron | 01/15/2026 | 8:30 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error. Had to stamp on Billable to make sure no contact will come in. |
| Donguines, Dia | 01/15/2026 | 11:48 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 15 January 2026 Start Time: 11: 48 PM End Time: 11: 59 PM Issue: Tools not working — Tracker won’t load, Nexidia isn’t functioning. Restarted PC and Citrix. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Vista, Bernie | 01/14/2026 | 5:50 AM | 6:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix kicked out l call disconnected at 5:50 AM, tm needs to pull up all tools before going on ready. |
| Contillo, Jerome | 01/15/2026 | 8:51 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Almasol, Shaira Rose | 01/15/2026 | 2:02 AM | 2:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | after ready from sysdown denali dissapear but call got in. Resolved cx concern and restart avaya. |
| Lamayo, Alvin | 01/15/2026 | 10:00 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Azarraga V, Joselito | 01/14/2026 | 5:36 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze and disconnected || Avaya stuck with on hold call (restarted) || PDA error || Contact lost (1553867646654966800) during System issue || Citrix would not open || restarted Citrix but was locked out, got stuck on loading, or blue screen |
| Contillo, Jerome | 01/15/2026 | 12:26 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/15/2026 Start Time: 12:26 AM End Time: 12:32 AM Issue: citrix froze| PDA error Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Iguis, Jessa | 01/15/2026 | 9:09 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on a case , need to restart vpn |
| Dela Cruz, Juhanah | 01/15/2026 | 10:44 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Brinosa, Ma Lourdes | 01/14/2026 | 6:07 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and kicked out of Citrix while on break. needed to disconnect and reconnect VPN and relaunch Avaya |
| Cortez, Janielow | 01/15/2026 | 11:34 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Baler, Nathaniel Victor | 01/14/2026 | 12:08 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/14/2026 Start Time: 12:08 AM End Time: 12:35 AM Issue: citrix froze| PDA error Account Number: 1696746077906837756 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-C Production Floor: 5th VPN Used: DUB Assisted By: Coach Ann |
| Ropa, Nina Grace | 01/15/2026 | 8:26 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126489565756348558| stamped to pending logout| re started PDA and Avaya. |
| Villanueva, Gerlyn | 01/14/2026 | 5:44 AM | 6:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on call but the call was not validated and disconnect citrix, restarted citrix and got an error message ( access denied ), restarted computer and use a different citrix. |
| Dicon, Reymelyn Grace | 01/15/2026 | 11:40 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/15/2026 | 2:14 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Jamelarin, Uziel Ann | 01/14/2026 | 5:42 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze, and Kick out from Citrix. Pull all tools and go on ready once done |
| Falco, Via | 01/15/2026 | 10:50 PM | 11:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Ciudadano, Michaela | 01/15/2026 | 11:41 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Casimero, Ma Jonaville | 01/14/2026 | 5:48 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s): 2235941708803563331 Describe your issue: Citrix Froze while on call. Call got disconnected. Unable to log back in to the account. Cloud reset. Relaunched VPN, Avaya and PDA then re-pulled up tools and stamp BREAK. |
| Ponce, Renz Kirby | 01/15/2026 | 11:40 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze kicked out of Citrix| Denali error while working on a case |
| Lariza, Angelica | 01/15/2026 | 1:40 AM | 1:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on break |
| Franco, Doreen | 01/15/2026 | 10:46 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Iguis, Jessa | 01/15/2026 | 12:50 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while I was working on a case, and I need to stamp Billable Training to prevent additional cases from coming in. |
| Duabe, Danica Faye | 01/15/2026 | 1:49 AM | 1:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze at 01: 36 AM while on IBC (Call is on hold): 2156412783768948235, 1909358188901818776 (2 PP accounts since both sender & receiver is on the line) Fatal error (clicked QUIT) Citrix disconnected, repulled up Citrix while assisting Cx. PDA error, call lasted until 01:49 AM. Restarted Avaya, VPN and PDA. |
| Abag, Jay | 01/15/2026 | 11:58 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Vista, Bernie | 01/15/2026 | 1:44 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: TM encountered error PDA 4:44 AM |
| Ropa, Nina Grace | 01/15/2026 | 12:27 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126585425131453134| stamped to pending logout| re started PDA and Avaya. |
| Tuyay, Shantal | 01/15/2026 | 1:36 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart PDA |
| Franco, Doreen | 01/15/2026 | 10:46 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Degoma, Rachel | 01/15/2026 | 2:15 AM | 2:22 AM | Avaya Issue - Freeze | valid error |
| Rescate, Paul Jensen | 01/15/2026 | 1:28 AM | 1:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ponsaran, Girlie | 01/15/2026 | 12:02 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Formelos, Diana Joy | 01/15/2026 | 1:34 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Delfin, Wenjiel | 01/15/2026 | 12:43 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Viejo, Jerilee | 01/15/2026 | 1:50 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix restarted PDA |
| Aman, Justine Carl | 01/15/2026 | 1:39 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Tanong, Kelly | 01/15/2026 | 12:56 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tolentino, Realyn | 01/15/2026 | 1:55 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix |
| Azarraga V, Joselito | 01/15/2026 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Azarraga V, Joselito | 01/15/2026 | 1:36 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Lopez, Jocelyn | 01/15/2026 | 2:17 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arbolado, Danielle | 01/15/2026 | 2:13 AM | 2:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA |
| Gan, Mikael Van | 01/15/2026 | 10:24 PM | 10:32 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach arlene |
| Valsote, Shaira | 01/16/2026 | 11:57 PM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/15/2026 | 11:59 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Dumigpi, Althea | 01/15/2026 | 1:31 AM | 1:38 AM | Citrix Latency - Change Citrix Server | N/A |
| Cortes, Jessa | 01/15/2026 | 2:07 AM | 2:19 AM | Citrix Latency - Change Citrix Server | N/A |
| Obafial, Mark Gyzzynn | 01/15/2026 | 12:05 AM | 12:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray (Kicked out of citrix wile on break/ needs to restart citrix and repull up tools.) |
| Alejandro, Crisnavel | 01/15/2026 | 12:01 AM | 12:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Sarmiento, Xian Yan | 01/15/2026 | 1:57 AM | 2:01 AM | Citrix Latency - Change Citrix Server | N/A |
| Besa, Josh Rainer | 01/15/2026 | 2:27 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE call did not disconnect |
| Magluyan, Grace Alondra Joy | 01/13/2026 | 11:40 PM | 11:47 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and it took a little time for the AVAYA to be pulled up. |
| Dariagan, Esequela May | 01/15/2026 | 1:26 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/16/2026 | 12:00 AM | 12:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Pamunag, Jazzen Roi | 01/15/2026 | 1:25 AM | 1:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Mayo, Emie Rose | 01/15/2026 | 2:26 AM | 2:37 AM | Avaya Issue - Freeze | Citrix froze while on ready |
| Yap, Alleiah Kaye | 01/15/2026 | 12:00 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Borda, Ginalyn | 01/15/2026 | 12:13 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Aurelio, Jen Rose | 01/15/2026 | 1:35 AM | 1:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Tambong, Levi | 01/15/2026 | 1:46 AM | 1:55 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Altamia, Margie Ann | 01/15/2026 | 12:08 AM | 12:30 AM | Citrix Issue - Sitewide Downtime | Assisted By: WF Mollie |
| Ambay, Anne Nicole | 01/15/2026 | 2:20 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Barroa, Cyrene | 01/15/2026 | 11:13 PM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF : Mollie |
| Abool, Mary Gloden | 01/15/2026 | 1:44 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Barrera, Bonnie Andrew | 01/15/2026 | 2:01 AM | 2:06 AM | Avaya Issue - Freeze | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Martus, Feleah Mae | 01/15/2026 | 11:47 PM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Virgo, Jeniebabes | 01/15/2026 | 1:40 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Virgo, Jeniebabes | 01/15/2026 | 2:45 AM | 2:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Basas, Gerlyn | 01/15/2026 | 1:37 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Basas, Gerlyn | 01/15/2026 | 2:27 AM | 2:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Arao, Joy | 01/15/2026 | 2:09 AM | 2:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alayon, Franz Wilson | 01/15/2026 | 2:19 AM | 2:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Busquit, Crislen | 01/15/2026 | 12:14 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Bolante, Pholla Jeve | 01/15/2026 | 2:31 AM | 2:39 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Dongie | 01/15/2026 | 2:59 AM | 3:07 AM | Avaya Issue - Freeze | Citrix freeze after ending the call then pda error after wards |
| Juarez, Andrei | 01/15/2026 | 3:05 AM | 3:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error / Server unreachable while on call |
| Rance, Clem | 01/15/2026 | 3:00 AM | 3:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue. |
| Buala, Kristine Grace | 01/15/2026 | 3:00 AM | 3:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA DENALLI ERRRO WHILE GETTING BACK FROM BREAK AND SUDDVELY WAS OUT FROM CITRIX//NEEDS TO RE PULL UP AGAIN |
| Deslate, Krezzel | 01/15/2026 | 3:05 AM | 3:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call |
| Quinton, Quenne | 01/15/2026 | 3:19 AM | 3:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call |
| Floro, Claire Jacynth | 01/15/2026 | 3:14 AM | 3:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio on the other line, Citrix froze and got Kicked out/ AVAYA not responding for too long/ reported to WF May Ann |
| Ariaga, Trixie | 01/15/2026 | 10:11 PM | 10:19 PM | Avaya Issue - Freeze | 1840889239645769239 |
| Estrella, Joyce | 01/15/2026 | 1:50 AM | 1:57 AM | Avaya Issue - Freeze | Citrix froze |
| Labrador, Rachel | 01/15/2026 | 3:36 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | no audio | delivered ghost spiel |
| Alvero, Eleandro | 01/13/2026 | 1:45 PM | 1:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | The teammate was disconnected from citrix including VPN. |
| Doroteo, Jargelyn | 01/15/2026 | 4:00 AM | 4:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Magluyan, Grace Alondra Joy | 01/13/2026 | 2:34 AM | 2:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was disconnected from citrix. AVAYA was also disconnected and the VPN. Affected account: *1839060812686404930 |
| Valenzuela, Keziah Mae | 01/15/2026 | 4:09 AM | 4:14 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR WHILE ON CALL |
| Acejo, Aljune Mike | 01/15/2026 | 4:00 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on doing OBC |
| Olisco, Francis John | 01/15/2026 | 3:28 AM | 3:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Iguin, Harlyn Mae | 01/15/2026 | 4:13 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA freeze call disconnected |
| Magbanua, Ailyn | 01/15/2026 | 4:12 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frize while on call, call got disconnected. |
| Alayon, Alexander Paul | 01/15/2026 | 4:18 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX KICK OUT WHILE ON CALL | call disconnected. |
| Torre, Kin Bryan | 01/15/2026 | 4:21 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call, call not disconnected. another call connected while on sysdown. no audio. call disconnected. |
| Ocana, Keth David | 01/15/2026 | 4:23 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call, call not disconnected. and suddenly the CX is still on the other line. |
| Resurreccion, Rodel John | 01/15/2026 | 4:32 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected | call disconnected | Hard reset |
| Cordova, Jayvin | 01/15/2026 | 4:46 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Bandellon, Razel Ann | 01/15/2026 | 3:20 AM | 3:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze - and then after a couple minutes citrix got disconnected after pulling up the tools PDA can't be pulled, need to restart |
| Aniero, Mark Anthony | 01/15/2026 | 4:41 AM | 4:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call | call got disconnected |
| Calsena, April Dexter | 01/15/2026 | 4:14 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected | call disconnected | Hard reset |
| Diestro, John Isaac | 01/15/2026 | 1:58 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Majen, Jenylyn | 01/15/2026 | 2:40 AM | 2:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Labrador, Rachel | 01/15/2026 | 4:24 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out |
| Catalan, Jowelyn | 01/15/2026 | 5:08 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Rescate, Paul Jensen | 01/15/2026 | 4:46 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Randoy, Jenebeth | 01/15/2026 | 11:01 PM | 11:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Dalumpines, Athea Trisha | 01/13/2026 | 3:38 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate was disconnected from citrix and AVAYA was disconnected. Affected account:` *6099873329820139379 |
| Ayuda, Ma Victoria | 01/13/2026 | 5:38 AM | 5:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected citrix was froze PDA went into error and teammate encountered an audio issue. Affected account: *1296843287781318800 |
| Abolucion, Jodelyn | 01/15/2026 | 3:49 AM | 3:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Tablo, Roxann | 01/15/2026 | 1:37 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Borda, Lourgene | 01/15/2026 | 1:34 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Lucahin, Angelie | 01/15/2026 | 1:41 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze only | call got disconnected |
| Celino, Chriselle | 01/15/2026 | 1:35 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call. Kicked out from citrix and call ended. Restart tools. |
| Balasa, Lhea Joy | 01/15/2026 | 2:01 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Kicked out from Citrix call got disconnected | Pull up tools again |
| Marcelo, Johoney | 01/15/2026 | 5:13 AM | 5:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. |
| Esparagoza, Shiela Mae | 01/15/2026 | 1:48 AM | 1:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, avaya error while on call. Relaunched tools before stamping ready. |
| Villanueva, Gerlyn | 01/15/2026 | 1:45 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on ready, Error message in Avaya AGENT OFFLINE , Citrix disconnected , Restarted citrix and avaya. |
| Manican, Joanna Len | 01/15/2026 | 2:40 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected wile on call, call was not disconnected. Restarted VPN, AVAYA, PDA and all tools. |
| Donato, Elizabeth | 01/29/2026 | 2:05 AM | 2:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on call, call got disconnected. Affected call 1176894312637083679 .Citrix disconnected , Restarted citrix and avaya. |
| Amparo, Ana Roces | 01/13/2026 | 5:37 AM | 5:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *1205241788262248900 |
| Randoy, Jenebeth | 01/15/2026 | 3:01 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked me out of it | call got disconnected |
| Lariza, Angelica | 01/15/2026 | 2:38 AM | 2:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on break |
| Rabino, Ramina | 01/15/2026 | 4:42 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and kicked me out while on Lunch | |
| Brinosa, Ma Lourdes | 01/15/2026 | 3:25 AM | 3:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix disconnected while engage in a call, 15 minutes break start running, when stamp to ready, PDA only keeps on loading. Disconnect and reconnect VPN, start AVAYA and relaunch PDA as instructed by TL John Affected account/s: 2294812276266403665 |
| Encina, Felix John | 01/13/2026 | 5:40 AM | 5:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *5218681221197346623 |
| Duabe, Danica Faye | 01/15/2026 | 5:39 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Remarks: PDA error during LUNCH, went back to lunch at 05:41 AM |
| Encina, Felix John | 01/13/2026 | 5:40 AM | 5:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *2176971312924465545 |
| Albay, Cymon | 01/15/2026 | 5:39 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA, citrix and other tools. |
| Vista, Bernie | 01/15/2026 | 5:38 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: TM encountered error while on lunch |
| Arbolado, Danielle | 01/15/2026 | 5:37 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix restart//had to pull up tools and restart Avaya |
| Parohinog, Reynan | 01/13/2026 | 5:36 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and also the citrix. The teammate needed to reset- up tools. Affected account: *5218681221197346623 |
| Tuyay, Shantal | 01/15/2026 | 5:37 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Avaya and PDA |
| Anisco, Jannah Gift | 01/15/2026 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waited for Citrix to unfreeze/Citrix kicked out/restarted Citrix/restarted PDA |
| Tablo, Roxann | 01/15/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Montalban, Lorebe | 01/13/2026 | 5:35 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and also the teammate was disconnected from citrix. Affected account: *1594878116549148333 |
| Espinosa Jr, Mervin | 01/13/2026 | 5:51 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *1911523953922459688 |
| Pagsuguiron, Rachel | 01/15/2026 | 5:44 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | disconnect log out of citrix log in again | Call disconnected |
| Lucahin, Angelie | 01/15/2026 | 5:45 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze only |avaya error prompt and call disconnected |
| Teodosio, Angelica | 01/15/2026 | 5:34 AM | 5:39 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Citrix disconnected after break. unable to log in. restarted Citrix and PDA |
| Arroyo, Jevine France | 01/15/2026 | 5:54 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Citrix Disconnected while on break. Unable to sign in back. Restarted Citrix. Login at 05:57 AM and stamped back on off Grid Tasks |
| Arconada, Eva | 01/15/2026 | 5:54 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Citrix froze after break. Need to reload tools. |
| Arconada, Eva | 01/13/2026 | 2:28 AM | 2:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Kicked out of Citrix after lunch. |
| Arconada, Eva | 01/02/2026 | 4:40 AM | 4:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Need to change POD from PO#4 to POD#24 G |
| Aman, Justine Carl | 01/15/2026 | 5:39 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze and Denali error while on lunch. Stamped to lunch again after screen froze. |
| Algarne, Roby Jean | 01/15/2026 | 5:50 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Kicked out while on call // call disconnected |
| Balasa, Lhea Joy | 01/15/2026 | 6:13 AM | 6:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break | need to pull up Avaya and VPN again |
| Julian, Kristine Rose | 01/15/2026 | 5:55 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix while on lunch// had issue pulling up Citrix. |
| Azarraga V, Joselito | 01/15/2026 | 5:38 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix Froze while on lunch || No contact disconnected || PDA error |
| Zante, Chim Neo | 01/15/2026 | 5:53 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | citrix kicked out |
| Lariza, Angelica | 01/15/2026 | 5:40 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze while on lunch, denali error, kicked out from citrix |
| Basas, Gerlyn | 01/15/2026 | 5:30 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch// Reported |
| Barrera, Bonnie Andrew | 01/15/2026 | 6:09 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Bisnar, Ma Lucevie | 01/15/2026 | 5:41 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Remarks: Citrix froze and avaya got disconnected while on lunch // had to relaunch avaya and PDA. Unable to log back in to the account. |
| Graciadas, John Wilbert | 01/13/2026 | 5:45 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected. Teammate's PDA went into error. Affected account: *1898129921873067527 |
| Adodoli, Karl Howen | 01/13/2026 | 5:45 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected and PDA went into error. Affected account: *2083206860706712967 |
| Devera, Chris Bob Jasper | 01/13/2026 | 6:02 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and the VPN was disconnected. Affected account: *1266839236471542526 |
| Bajande, Jemima | 01/15/2026 | 3:30 AM | 3:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assist tm to restart Citrix and PDA. advised tm to stamp on ready after one on one immediately. |
| Amparo, Ana Roces | 01/13/2026 | 5:41 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Citrix was froze and VN got disconnected. AVAYA went into error. |
| Jore, Paul Vincent | 01/15/2026 | 5:46 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix/restarted PDA |
| Virgo, Jeniebabes | 01/15/2026 | 5:49 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Describe your issue: Citrix froze while on lunch. PDA error. Quit PDA and repull up again and stamp on ready. |
| Esparagoza, Shiela Mae | 01/15/2026 | 5:50 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze, avaya error and kicked out while on call. Relaunched tools before stamping ready. |
| Brinosa, Ma Lourdes | 01/15/2026 | 5:46 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze while lunch time is about to end. When network resumes, Citrix automatically disconnected, Needed to restart and pull up again all tools. |
| Villanueva, Gerlyn | 01/15/2026 | 5:52 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix Froze while on Lunch , Citrix disconnected , Restarted citrix and avaya. |
| Federiso, Maria Angela | 01/15/2026 | 5:53 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Handled the call outside the Citrix // restart Citrix // restart Avaya |
| Mayo, Emie Rose | 01/15/2026 | 6:27 AM | 6:39 AM | Avaya Issue - Freeze | Citrix froze while on ready |
| Aguilar, Lovely | 01/15/2026 | 5:48 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on lunch and was kicked out of Citrix. Had to relaunch Avaya and PDA but accidentally clicked Ready and Logout and call came in. Affected Account: 5629701828017794904 |
| Lingco, Rollene | 01/15/2026 | 5:02 AM | 5:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | need to restart citrix and pull up tools again. |
| Viejo, Jerilee | 01/15/2026 | 5:55 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waited for Citrix to unfreeze/Citrix kicked out/restarted Citrix/restarted PDA and set up tools |
| Beluso, Jhenice | 01/15/2026 | 4:56 AM | 5:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of citrix while on lunch |
| Bordan, Rielyn Mae | 01/15/2026 | 6:16 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Waited for restarted Citrix/restarted PDA and pull up Avaya |
| Buala, Kristine Grace | 01/15/2026 | 6:42 AM | 7:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | IMS0834568 |
| Arao, Joy | 01/13/2026 | 6:33 AM | 6:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected Affected account: *1292737919022986694 |
| Alvero, Eleandro | 01/13/2026 | 5:46 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. AVAYA went into error. |
| Randoy, Jenebeth | 01/15/2026 | 7:02 AM | 7:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Manican, Joanna Len | 01/15/2026 | 10:54 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected, restarted VPN, AVAYA, PDA |
| Rance, Clem | 01/15/2026 | 7:00 AM | 7:13 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kicked out from Citrix | Restart all tools. |
| Deslate, Krezzel | 01/15/2026 | 7:05 AM | 7:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-call and citrix disconnected |
| Dela Cruz, Dongie | 01/15/2026 | 7:04 AM | 7:09 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of Citrix while on a call without account then pda error after going back to citrix. |
| Manican, Joanna Len | 01/15/2026 | 6:56 AM | 7:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call, call got disconnected, Restarted VPN, AVAYA, PDA and all tools |
| Baranda, Patricia Ann | 01/15/2026 | 1:51 AM | 1:55 AM | Avaya Issue - Freeze | pda error |
| Celeste, Airene Mae | 01/12/2026 | 7:16 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/call disconnected |
| Alabe, Jason | 01/12/2026 | 7:14 AM | 7:21 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected, vpn and avaya disconnected |
| Quinton, Quenne | 01/15/2026 | 7:23 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | Had to restart all tools |
| Villorente, Aira Khrystine | 01/15/2026 | 5:35 AM | 5:49 AM | Avaya Issue - Freeze | Citrix froze and disconnected while on a call, |
| Olisco, Divine | 01/12/2026 | 7:15 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Floro, Claire Jacynth | 01/15/2026 | 7:38 AM | 7:40 AM | Avaya Issue - Freeze | Citrix Freeze |
| Sta Romana, Kimberley | 01/12/2026 | 7:17 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Sonio, Jomark Vincent | 01/15/2026 | 4:13 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call not disconnected, cx still on the line, but then there's no response, pull up new citrix |
| Badillo, Bernard Luis | 01/12/2026 | 7:15 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Bernas, Michael | 01/12/2026 | 7:26 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected/ Contact not disconnected |
| Abajar, Allysa | 01/15/2026 | 1:50 AM | 1:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kick out. pda error |
| Huenda, Gracelle Ann | 01/12/2026 | 7:14 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZEN WHILE ON CALL |
| Abajar, Allysa | 01/15/2026 | 5:52 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix kick out. |
| Labayo, Maria Aizabelle | 01/12/2026 | 7:30 AM | 7:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected/ Contact not disconnected/ call resolved |
| Ariaga, Trixie | 01/15/2026 | 6:11 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break | Citrix kickout |
| Frugalidad, Cristina | 01/12/2026 | 7:17 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZEN WHILE ON CALL |
| Valle, Marchelle | 01/12/2026 | 7:22 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Protasio, Jay Paulo | 01/12/2026 | 7:15 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Kick Out |
| Artates, Gemma | 01/12/2026 | 7:18 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected |
| Azarcon, RJ Timothy | 01/12/2026 | 7:34 AM | 7:37 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Citrix Froze. Citrix disconnected |
| Pulvera, Jessel Rose | 01/12/2026 | 7:14 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Citrix Froze. Citrix disconnected |
| Deondo, Micah | 01/12/2026 | 8:15 AM | 8:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Iglesias, Roldan | 01/13/2026 | 10:17 PM | 10:21 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Valle, Marchelle | 01/15/2026 | 11:59 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Bernas, Michael | 01/15/2026 | 1:31 AM | 1:32 AM | Avaya Issue - Freeze | Avaya error/log out |
| Dela Cruz, Kyle Christian | 01/15/2026 | 1:35 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Catalan, Jowelyn | 01/15/2026 | 6:51 AM | 7:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error WHILE ON LUNCH |
| Valle, Marchelle | 01/15/2026 | 1:41 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call got disconnected |
| Degala, Jeanette | 01/15/2026 | 7:28 AM | 7:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error WHILE ON LUNCH |
| Abayon, Madge | 01/15/2026 | 1:31 AM | 1:33 AM | Avaya Issue - Freeze | Avaya Disconnected |
| Protasio, Jay Paulo | 01/15/2026 | 1:44 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Segundine, Jofrey | 01/15/2026 | 1:43 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Barnachea, Joanna Felisa | 01/15/2026 | 1:33 AM | 1:42 AM | Avaya Issue - Freeze | AVAYA error/log out |
| Celeste, Airene Mae | 01/15/2026 | 1:40 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of Citrix/Avaya disconnected |
| Garcia, Christian Paul | 01/15/2026 | 1:50 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Villanueva, Harold | 01/15/2026 | 7:46 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL DISCONNECTED |
| Deondo, Micah | 01/15/2026 | 1:40 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Segundine, Jofrey | 01/15/2026 | 1:55 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA reset |
| Oloroso, Mark Bryan | 01/15/2026 | 7:55 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL DISCONNECTED |
| Olisco, Divine | 01/15/2026 | 1:35 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Artates, Gemma | 01/15/2026 | 1:51 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Huenda, Gracelle Ann | 01/15/2026 | 1:52 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix |
| Bernas, Michael | 01/15/2026 | 1:47 AM | 1:57 AM | Avaya Issue - Freeze | Avaya log out |
| Cordova, Jayvin | 01/15/2026 | 7:58 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Iglesias, Roldan | 01/15/2026 | 1:45 AM | 1:47 AM | Avaya Issue - Freeze | Avaya Disconnected |
| Frugalidad, Cristina | 01/15/2026 | 1:59 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze, Denali Error/ Contact disconnected |
| Osano, Jhenaline | 01/15/2026 | 7:35 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected after lunch |
| Santos, Raquel | 01/15/2026 | 8:07 AM | 8:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Pulvera, Jessel Rose | 01/15/2026 | 2:14 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Bengan, Aicyl | 01/15/2026 | 2:15 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out citrix| |
| Tan, Mikaella Tatiana | 01/15/2026 | 2:33 AM | 2:49 AM | Avaya Issue - Freeze | N/A |
| Valle, Marchelle | 01/15/2026 | 5:42 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout call disconnected |
| Tulale, Mae Con | 01/15/2026 | 12:01 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/15/2026 Start Time End Time: 12:01 - 12:18 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and citrix got disconnected, set up again Account Number: 1660188780967385254 - endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Protasio, Jay Paulo | 01/15/2026 | 5:42 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Jimenez, Jenefer | 01/15/2026 | 11:30 PM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 11:30 AM - 12:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Waiting for the request to transition to chat Account Number: Pod Number/Letter: 19 - F Production Floor: 3rd F VPN Used: PHX Assisted by Coach April and WF May Ann |
| Iglesias, Roldan | 01/15/2026 | 1:47 AM | 1:50 AM | Avaya Issue - Freeze | Avaya Disconnected |
| Segundine, Jofrey | 01/15/2026 | 5:52 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Arojado, Jay Ann | 01/15/2026 | 12:09 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 12:09 AM - 12:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error | reset & set up again | contact involve endorsed for callback Account Number: 1795710089158369234 Pod Number/Letter: 20 - B Production Floor: 3rd F VPN Used: PHX |
| Celeste, Airene Mae | 01/15/2026 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of Citrix/Avaya disconnected |
| Magdaluyo, Claire Mae | 01/15/2026 | 12:14 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 12:14 AM 12:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out from Citrix while on call after system resume the cx is no longer responding request callback Account Number: No account was able to pull up Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magallanes, Dylan Matthew | 01/15/2026 | 12:14 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 12:14:16 AM-12:26:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. had to restart all tools Account Number: Pod Number/Letter: 16-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Barrera, Bonnie Andrew | 01/15/2026 | 8:07 AM | 8:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Alabe, Jason | 01/15/2026 | 5:47 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected, call was not disconnecteS |
| Artates, Gemma | 01/15/2026 | 5:51 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Floro, Claire Jacynth | 01/15/2026 | 8:12 AM | 8:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Deondo, Micah | 01/15/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Frugalidad, Cristina | 01/15/2026 | 6:02 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout/Call disconnected |
| Garcia, Christian Paul | 01/15/2026 | 5:52 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kickout/Call disconnected |
| Espedillon, Edelmar | 01/15/2026 | 6:12 AM | 6:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Barnachea, Joanna Felisa | 01/15/2026 | 5:33 AM | 5:34 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA error/log out |
| Dela Cruz, Kyle Christian | 01/15/2026 | 5:35 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Ambrosio, Mica | 01/15/2026 | 6:13 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Samino, Anthony Josh | 01/15/2026 | 12:05 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 12:05 AM -12:31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB citrix froze waited for it to recover got kicked out accomodate customer using different citrix and reset up all over again using DUB citrix Account Number: 1207847401866193614(issue resolved) Pod Number/Letter: 21-C Production Floor: 3rd F VPN Used: PHX |
| Empeno, Alleah Camille | 01/15/2026 | 8:00 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out while on call |
| Sta Romana, Kimberley | 01/15/2026 | 5:35 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Frozen |
| Busquit, Crislen | 01/15/2026 | 6:15 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Abayon, Madge | 01/15/2026 | 5:37 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen and got kicked out during call |
| Arao, Joy | 01/15/2026 | 6:17 AM | 6:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Huenda, Gracelle Ann | 01/15/2026 | 6:48 AM | 6:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error while on call |
| Bacatano, May | 01/15/2026 | 6:12 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Beluso, Jhenice | 01/15/2026 | 8:12 AM | 8:14 AM | Avaya Issue - Freeze | Citrix Freeze |
| Denosta, Marrianne | 01/15/2026 | 12:32 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 12:32 Am-12:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix frozeand audio not working. had to restart all tools Account Number: Pod Number/Letter: 21- B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olisco, Divine | 01/15/2026 | 6:59 AM | 7:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error while on call |
| Galagate, Kheven | 01/15/2026 | 6:20 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sta Romana, Kimberley | 01/15/2026 | 7:14 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Juarez, Andrei | 01/15/2026 | 8:11 AM | 8:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break | Was able to get back into Citrix without restarting. PDA error and experienced latency while reopening Citrix |
| Barnachea, Joanna Felisa | 01/12/2026 | 7:21 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/ kickout |
| Bandellon, Razel Ann | 01/15/2026 | 8:11 AM | 8:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Gamlanga, Christine Grace | 01/15/2026 | 2:23 AM | 2:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 15, 2026 Start Time | End Time: 2:23 – 2: 36 AM Issue Type: citrix froze and got kicked out had to set up tools Pod Number/Letter: 20-D Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Aniero, Mark Anthony | 01/15/2026 | 8:02 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | citrix kicked out |
| Zurbano, Ma Evonne | 01/15/2026 | 6:23 AM | 6:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Barrera, Bonnie Andrew | 01/15/2026 | 8:07 AM | 8:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Aniero, Mark Anthony | 01/15/2026 | 8:02 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | IMS0834568 |
| Barnachea, Joanna Felisa | 01/12/2026 | 7:41 AM | 7:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ kickout |
| Alayon, Franz Wilson | 01/15/2026 | 4:26 AM | 4:34 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Dela Cruz, Kyle Christian | 01/12/2026 | 7:19 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix and Needed to close avaya due to unable to dial |
| Nicodemus, Mary Joy | 01/15/2026 | 3:51 AM | 3:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Abayon, Madge | 01/15/2026 | 10:00 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya and Denali Loading/Issue occur |
| Deslate, Krezzel | 01/15/2026 | 8:20 AM | 8:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Server unreachable- no audio- needed to restart avaya |
| Bolante, Pholla Jeve | 01/15/2026 | 6:58 AM | 6:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Iguin, Harlyn Mae | 01/15/2026 | 8:12 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT IN CITRIX CALL DISCONNECTED |
| Dadivas, Nica Rose | 01/15/2026 | 7:12 AM | 7:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Torre, Kin Bryan | 01/15/2026 | 8:22 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while waiting for call. PDA error |
| Tondo, Joshua | 01/16/2026 | 8:20 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Tan, Mikaella Tatiana | 01/15/2026 | 7:06 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Zolina, Ma Vhency Rose | 01/15/2026 | 2:47 AM | 2:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 15, 2026 Start Time | End Time:02:47AM- 02:59 AM Issue Type: Denali error while on break, kicked out of citrix, need to set up tools again. Pod Number/Letter: 19-A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/15/2026 | 2:58 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 15, 2026 Start Time | End Time: 2:58 – 3:05 AM Issue Type: citrix froze and got kicked out had to set up tools after break Pod Number/Letter: 20-G Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Alayon, Franz Wilson | 01/15/2026 | 7:58 AM | 7:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Jimenez, Jenefer | 01/15/2026 | 2:52 AM | 2:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 15, 2026 Start Time | End Time: 2:52 AM – 2:59 AM Issue Type: was about to ready but citrix froze and denali error | while on break Pod Number/Letter: 19-F Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Espedillon, Edelmar | 01/15/2026 | 7:58 AM | 8:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Arao, Joy | 01/15/2026 | 7:58 AM | 8:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Albay, Alrry | 01/15/2026 | 3:10 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 15-JAN-2026 Start Time: 3:10 AM End Time: 3:20 AM Issue Type: Citrix suddenly froze/Call not disconnected but No Audio Account Number: 5316176523833712548- endorsed for callback/tracked Pod Number/Letter: 21-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Bacatano, May | 01/15/2026 | 8:02 AM | 8:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Algoso, Kyla Joy | 01/15/2026 | 2:45 AM | 3:07 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/15/2026 Start Time End Time: 2:45 Am-3:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and citrix disconnected while on break . Need to restart all tools Account Number: Pod Number/Letter: 19- C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alayon, Alexander Paul | 01/15/2026 | 8:14 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while ON CALL/ HAD TO RESET |
| Abolucion, Jodelyn | 01/15/2026 | 7:46 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Arojado, Jay Ann | 01/15/2026 | 3:16 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 03:16AM - 03:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/AVAYA error | reset & set up again | contact involve endorsed for callback Account Number: 1563045620160435277 Pod Number/Letter: 20 - B Production Floor: 3rd F VPN Used: PHX |
| Tan, Mikaella Tatiana | 01/15/2026 | 8:37 AM | 8:40 AM | No Audio - PDA/ other tools still functional | n/a |
| Flotildes, Realyn | 01/15/2026 | 2:55 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 2:55 Am-3:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout but call was not disconnected. Account Number: 1884224378197701827 Pod Number/Letter: 19- E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valenzuela, Keziah Mae | 01/15/2026 | 7:58 AM | 8:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR & Citrix LOG OUT WHILE ON LUNCH |
| Esporma, Hannah Mae | 01/15/2026 | 8:15 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT ON CITRIX // PDA ERROR // CALL DISCONNECTED |
| Magbanua, Ailyn | 01/15/2026 | 8:14 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/call disconnected |
| Uadan Jr, Richard | 01/15/2026 | 7:50 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL DISCONNECTED |
| Marcelo, Johoney | 01/15/2026 | 8:30 AM | 8:33 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA ERROR |after one on one |
| Doroteo, Jargelyn | 01/15/2026 | 7:59 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and PDA Disconnected |
| Tulale, Mae Con | 01/15/2026 | 4:03 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/15/2026 Start Time End Time: 4:03 - 4:22 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and citrix got disconnected, set up again Account Number: 1525573826395291929- endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Baguioro, Chybelle | 01/15/2026 | 9:50 AM | 9:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on chat. Chat not disconnected |
| Hermosisima, Maria Finah | 01/15/2026 | 7:50 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while on lunch break |
| Magdaluyo, Claire Mae | 01/15/2026 | 4:15 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:15 AM 4:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume the cx is no longer responding request callback Account Number: 1973279026079035174 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Condino, Melissa | 01/15/2026 | 10:00 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Macalintal, Hanna Jane | 01/15/2026 | 10:21 AM | 10:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on chat. Chat not disconnected. |
| Sta Romana, Jett | 01/15/2026 | 10:27 AM | 10:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to set up tools. |
| Magallanes, Dylan Matthew | 01/15/2026 | 4:16 AM | 4:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:16:37 AM-4:29:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and crashed | reset & set up again | contact involved endorsed for callback Account Number: 1622952894645280068 Pod Number/Letter: 16-F Production Floor: 3rd VPN Used: PHX Assisted by: Coach Tania |
| Samino, Anthony Josh | 01/15/2026 | 4:06 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:06 Am-4:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout but call was not disconnected Account Number: 1581468477314466183 Pod Number/Letter: 19- E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Olmo, Lei Franzie Aira | 01/15/2026 | 7:47 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED / CALL DISCONNECTED |
| Denosta, Marrianne | 01/15/2026 | 4:33 AM | 4:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:33 Am-4:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got disconnected, audio not working, need to restart and set up tools Account Number: 1556515419152737886, Pod Number/Letter: 21-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/15/2026 | 4:26 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 04:26 AM - 04:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): change station | repull up all the tools Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN EIN: 435061/jdasig |
| Olisco, Francis John | 01/15/2026 | 7:25 AM | 7:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and disconnected | Need to set up all tools. |
| Ore, Francis Riel | 01/15/2026 | 5:24 AM | 5:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/15/2026 Start Time End Time: 5:24 AM - 05:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze after break | PDA error Account number: after break Pod Number/Letter: 20 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN EIN: 435046 | frore |
| Jimenez, Jenefer | 01/15/2026 | 6:27 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 06:27 AM - 06:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix disconnected | need to setup again Account number: 2301528834756116207 Pod Number/Letter: 19 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN |
| Zolina, Ma Vhency Rose | 01/15/2026 | 6:48 AM | 7:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 06:48AM - 07:05AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Denali error while on call., kicked out of citrix, need to set up tools Account number: 5632317664842484172 Pod Number/Letter: 19 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alojado, Geoven | 01/15/2026 | 8:42 AM | 8:56 AM | Citrix Froze - CONTACTS DISCONNECTED | / citrix froze/Citrix kick out / avaya disconnected / Repull up tools / then PDA got error |
| Algoso, Kyla Joy | 01/15/2026 | 6:38 AM | 7:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 6:38 Am-7:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and citrix disconnected while on call. Need to restart all tools Account Number: 1418932729760535621 Pod Number/Letter: 19- C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/15/2026 | 7:47 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 07:47 AM - 08:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citric disconnected after lunch takes time to pull up / kick out again after being able to login to citrix Account Number: none Pod Number/Letter: 20 - G Production Floor: 3rd F VPN Used: PHX ASSISTED BY : COACH TK |
| Arojado, Jay Ann | 01/15/2026 | 7:44 AM | 8:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 07:44 Am - 08:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and citrix disconnected while on Lunch. Need to restart all tools Account Number: n/a Pod Number/Letter: 20-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dasig, Joshua | 01/15/2026 | 6:23 AM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/13/2026 Start Time End Time: 06:23 AM - 06:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while transferring / kicked out to citrix / repull all the tool Account number: 2171987778777946821 Pod Number/Letter: 20 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN EIN: 435061/jdasig |
| Villorente, Aira Khrystine | 01/15/2026 | 8:04 AM | 8:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call |
| Zolina, Ma Vhency Rose | 01/15/2026 | 8:05 AM | 8:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 08:05 AM - 08:12AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch Account Number: none Pod Number/Letter: 19-A Production Floor: 3rd F VPN Used: PHX ASSISTED BY : COACH Tania |
| Marcelino, Joselle | 01/15/2026 | 7:58 AM | 8:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/13/2026 Start Time End Time: 07:58 am- 08:14 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix while on lunch, need to set up tools Account number: Pod Number/Letter: 19/G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: |
| Ore, Francis Riel | 01/15/2026 | 7:49 AM | 8:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 07:49 AM - 08:15AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch Account Number: none Pod Number/Letter: 20 - F Production Floor: 3rd F VPN Used: PHX ASSISTED BY : COACH Tania |
| Flotildes, Realyn | 01/15/2026 | 8:02 AM | 8:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 8:02 AM- 8: 13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch. Restart denali again Account Number: N/A Pod Number/Letter: 19- E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alojado, Geoven | 01/15/2026 | 12:41 AM | 12:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze, Quit prompt pop up, kick out citrix. |
| Olanga, Jolimae | 01/15/2026 | 7:12 AM | 8:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 7:12AM-8:14AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and got kicked out while on lunch, Setting up again Account Number: none Pod Number/Letter: 20-C Production Floor: 3rd F VPN Used: PHX ASSISTED BY : Coach Tania |
| Hiloma, Ronalie | 01/15/2026 | 2:33 AM | 2:26 PM | No Audio - PDA/ other tools still functional | no audio vpn disconnected |
| Tulale, Mae Con | 01/15/2026 | 8:04 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/15/2026 Start Time End Time: 8:04 - 8:20 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and citrix got disconnected, set up again. Account Number: 1205164289612446333- endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Duno, Edgar Louise | 01/15/2026 | 2:44 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error while on call / cx got disconnected |
| Magdaluyo, Claire Mae | 01/15/2026 | 8:14 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 8:14 AM 8:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out from Citrix while on call after system resume the cx is no longer responding request callback Account Number: 1828796914165356712 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Espejo, Renalyn | 01/15/2026 | 3:06 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with a call when PDA displays ERROR and the call auto disconnected.Engage with a call when PDA displays ERROR and the call auto disconnected. |
| Magallanes, Dylan Matthew | 01/15/2026 | 8:08 AM | 8:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/15/2026 Start Time End Time: 8:08:09 AM-8:30:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed after lunch.unable to log back in. restarted citrix 3 times and pc once Account Number: none Pod Number/Letter: 16-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Taladtad, Jelly Ann | 01/15/2026 | 3:43 AM | 3:43 AM | Citrix Froze - CONTACTS DISCONNECTED | call disconnected/Denali Error |
| Basas, Kirk Michael | 01/15/2026 | 4:01 AM | 4:07 AM | Citrix Issue - Sitewide Downtime | Screen Freeze, avaya and denali error |
| Delos Santos, Hubert Clifford | 01/15/2026 | 4:10 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out all tools restarted |
| Denosta, Marrianne | 01/15/2026 | 8:35 AM | 8:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 08:35 AM - 08:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Ctrix froze while on call, kicked out of citrix and audio not working, need to restart set up tools Account number: 4831438051734153688 Pod Number/Letter: 21- B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Hermosisima, Zacharie James | 01/15/2026 | 4:50 AM | 4:53 AM | Avaya Issue - Freeze | PDA ERROR restart PDA |
| Magbanua, Ailyn | 01/15/2026 | 9:20 AM | 9:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR while on call/call disconnected |
| Jimenez, Jenefer | 01/15/2026 | 8:45 AM | 9:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 08:45 AM - 09:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error)PDA error while on chat | quit PDA to restart but citrix got disconnected Account number: 1910115910245195889 | 5607850526881111984 Pod Number/Letter: 19 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Deocampo, Kelvin James | 01/15/2026 | 9:57 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze. Pda error calling disconnected |
| Zolina, Ma Vhency Rose | 01/15/2026 | 9:07 AM | 9:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 09::07AM - 09:20 AM Issue Type: Denali is on Ready but has active call on the line, was able to resolve concern, was told to stamped on logout while on call. Account number: 1410460543711035541 Pod Number/Letter: 19 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania/Tl Geralyn |
| Dasig, Joshua | 01/15/2026 | 8:13 AM | 8:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/13/2026 Start Time End Time: 08:13 AM - 08:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out to citrix while on lunch / reset all the tools Account number: N/A Pod Number/Letter: 20 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL JOHN EIN: 435061/jdasig |
| Erenio, Remelyn | 01/15/2026 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Engaged on the call when the system froze and I couldn’t hear anything from the customer. I delivered the ghost spiel, and then Citrix disconnected, need to restart and reopen my tools. |
| Duno, Edgar Louise | 01/15/2026 | 6:09 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and logged out while on call / cx disconnected |
| Hermosisima, Zacharie James | 01/15/2026 | 5:57 AM | 6:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix dc restart all |
| Capurcos, Joan | 01/15/2026 | 4:30 AM | 4:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freezes log out | restart all tools| call not disconnected cx still outside avaya provide general information to cx. |
| Duno, Edgar Louise | 01/15/2026 | 8:02 AM | 8:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on call / cx did not get disconnected |
| Mendoza, Ivie | 01/15/2026 | 7:27 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya freeze // Citrix kicked out 2 minutes before lunch ends. |
| Pagsuguiron, Rachel | 01/15/2026 | 9:44 AM | 9:51 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR while on call/call disconnected |
| Tondo, Joshua | 01/15/2026 | 4:02 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Algarne, Roby Jean | 01/15/2026 | 1:49 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Tm repull up citrix and restarted avaya |
| Pelaez, Ma Christine Joy | 01/15/2026 | 10:30 AM | 10:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected need to repull up tools |
| Ciudad, Jerebel | 01/15/2026 | 9:40 AM | 9:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected need to repull up tools |
| Azarcon, Renalyn | 01/16/2026 | 11:43 AM | 11:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Baguioro, Chybelle | 01/16/2026 | 6:30 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/15/2026 | 10:52 AM | 10:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/15/2026 | 11:35 AM | 11:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Mina, Mariel | 01/15/2026 | 12:10 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 01/15/2026 | 1:06 PM | 1:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and audio loss |
| Dumali, Marjorie | 01/15/2026 | 1:15 PM | 1:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Condino, Melissa | 01/15/2026 | 1:28 PM | 1:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Alayon, Joeven | 01/15/2026 | 1:35 PM | 1:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/15/2026 | 1:50 PM | 1:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Valencia, Paulyn Rose | 01/15/2026 | 2:04 PM | 2:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Krisha Faye | 01/15/2026 | 11:59 AM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Krisha Faye | 01/15/2026 | 1:58 AM | 2:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Baguioro, Chybelle | 01/15/2026 | 1:49 PM | 2:10 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Cannot log in to citrix again. Assisted by WF Allan. |
| Baguioro, Chybelle | 01/15/2026 | 2:23 PM | 2:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 01/15/2026 | 2:33 PM | 2:39 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 01/15/2026 | 12:00 PM | 12:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error |
| Mina, Mariel | 01/15/2026 | 3:27 PM | 3:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Billones, Vincent Paul | 01/15/2026 | 3:30 PM | 3:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| CabalQuinto, Shayne | 01/15/2026 | 3:19 PM | 3:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Dumali, Marjorie | 01/15/2026 | 4:51 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Teodosio, Jean | 01/16/2026 | 3:20 PM | 3:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Mina, Mariel | 01/16/2026 | 7:25 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Sta Romana, Jett | 01/16/2026 | 7:57 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Sanchez, Mary Zhaineth | 01/16/2026 | 7:32 AM | 7:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Buncalan, Joemil Bemaren | 01/16/2026 | 8:05 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Teodosio, Jean | 01/16/2026 | 8:01 AM | 8:05 AM | No Audio - PDA/ other tools still functional | Audio issue. Call got disconnected. |
| Ofalla, Louis Kenneth | 01/15/2026 | 11:51 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze | Avaya error Issue: PDA needs to be restarted |
| Alayon, Joeven | 01/16/2026 | 7:58 AM | 8:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Baguioro, Chybelle | 01/16/2026 | 8:07 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Bilbao, Kryztelle Faith | 01/15/2026 | 11:53 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze | Avaya error Issue: citriz freeze/ avaya error/ pda error /Call disconnected |
| Obalo, Allen Carl | 01/15/2026 | 11:51 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze || Avaya error || PDA error Issue: PDA error || citrix froze | Avaya error |
| Tacud, Claira Mae | 01/16/2026 | 8:08 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Dumali, Marjorie | 01/16/2026 | 7:58 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Dumali, Marjorie | 01/16/2026 | 7:59 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Macalintal, Hanna Jane | 01/16/2026 | 8:14 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Guevara, Prince Carl | 01/15/2026 | 11:57 PM | 12:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze || Avaya error || PDA error Issue: PDA error || Citrix froze | Avaya error |
| Baulos, Bill Austin | 01/16/2026 | 7:58 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Pancho, Ednamae | 01/15/2026 | 12:02 PM | 12:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze | PDA error while on chat Issue: citrix freeze | PDA error |
| CabalQuinto, Shayne | 01/16/2026 | 6:30 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Ponsaran, Andrea Kaye | 01/15/2026 | 12:00 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze | PDA error while on call Issue: citrix freeze then disconnected | PDA error |
| Alayon, Joeven | 01/16/2026 | 8:39 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 01/16/2026 | 8:06 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error |
| Bantigue, Jonna Mae | 01/15/2026 | 12:08 PM | 12:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: PDA denali error |
| Guevarra, Lander John | 01/16/2026 | 4:00 PM | 4:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error contact not disconnected Account Number: 1468102140161948383 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A |
| Alayon, Joeven | 01/16/2026 | 8:50 AM | 9:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Buhayo, Neil | 01/15/2026 | 1:16 PM | 1:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze | Avaya error Issue: PDA denali error |
| Tupaz, Krisha Faye | 01/16/2026 | 9:11 AM | 9:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Dumali, Marjorie | 01/16/2026 | 8:00 AM | 8:07 AM | No Audio - PDA/ other tools still functional | Citrix froze and disconnected. |
| Pancho, Ednamae | 01/15/2026 | 4:04 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: need to restart citrix as other PC is not working Issue: PDA error |
| Cabuslay, Ma Richelle | 01/15/2026 | 7:00 PM | 7:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted the teammate until he/she goes on ready |
| Diamonon, Fons Fernando | 01/15/2026 | 6:59 PM | 7:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on lunch. Had to restart Citrix and tools/PDA |
| Villaruz, Mae Ann | 01/15/2026 | 1:42 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Duatin, Marbee Darryl | 01/15/2026 | 8:36 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | disconnect vpn, re log in to Citrix, quit Avaya due server unreachable and could not end call, restart Citrix twice before it let me log in, re pull up tools |
| Diamonon, Fons Fernando | 01/15/2026 | 10:42 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on all. Had to restart Citrix and tools/PDA |
| Duatin, Marbee Darryl | 01/15/2026 | 12:37 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | disconnect vpn, restarted Avaya, reconnect to Citrix, restarted Citrix could not load, assisted by wf mollie, restarted computer, still could not connect to Citrix, restarted again the computer still unbale to pull up Citrix, restarted once more, log in to vpn, connect Avaya, re pull up tools. |
| Alovera, Rosalie | 01/16/2026 | 5:02 PM | 5:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, contact disconnected, did ghost spiel, restarted and stamp on ready |
| Navarra, Danelyn | 01/16/2026 | 7:24 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on call & contact disconnected afterwards. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Diama, Joana Marie | 01/16/2026 | 7:43 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and VPN disconnected and reconnected on its own. Call no longer audible when returned to normal. Had to resign in Avaya then stamped to Ready. |
| Upod, Nina Marie | 12/31/2025 | 7:35 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Need to restart citrix, vpn, avaya and pda |
| Bantigue, Jonna Mae | 01/16/2026 | 7:06 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze while on chat Issue: citrix freeze and PDA denali error |
| Ofalla, Louis Kenneth | 01/16/2026 | 7:53 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze while on chat Issue: citrix freeze and PDA denali error |
| Ponsaran, Andrea Kaye | 01/16/2026 | 7:54 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and PDA error |
| Obalo, Allen Carl | 01/16/2026 | 7:51 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze || kicked out to citrix Issue: citrix freeze and PDA error || kicked out to citrix |
| Arbis, Klarenz | 01/16/2026 | 7:58 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and PDA error |
| Arbis, Klarenz | 01/16/2026 | 7:58 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and PDA error |
| Delfin, Precious Eleanor | 01/16/2026 | 8:30 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/VPN disconnected/Avaya disconnected |
| Valaquio, Jason Albert | 01/16/2026 | 8:30 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready / error pda |
| Bacuta, Rodelyn | 01/16/2026 | 7:39 PM | 7:49 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sobredo, Mark Bryan | 01/16/2026 | 8:38 PM | 8:41 PM | Citrix Froze - CONTACTS DISCONNECTED | No Audio -Citrix Froze - Contacts Disconnected - Restarted Citrix and avaya and when PDA was pulled up I stamped on ready immediately |
| Detanoy, Anne Nicole | 01/16/2026 | 8:20 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | I was kicked out to citrix during call, need to restart my PDA, restart VPN and Avaya, and took a long time to pull up the tools again. |
| Gamuzaran, Jhodeth-Ann | 01/16/2026 | 8:07 PM | 8:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch. need to restart citrix and re pull up tools |
| Baldisimo, Krishna Joy | 01/16/2026 | 8:09 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, kickout from citrix, restart citrix, and set up again. |
| Cabuslay, Ma Richelle | 01/16/2026 | 7:35 PM | 7:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and when restored PDA went to error. Needed to finish active CHAT before restarting my PDA. |
| Altamia, Margie Ann | 01/16/2026 | 8:03 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, unable to pull up Avaya need to reboot pc |
| Alkonga, Abigail | 01/16/2026 | 7:56 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback : restarted PC hard reset |
| Benitez, Dan Bryan | 01/16/2026 | 7:48 PM | 8:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze | kicked out of Citrix | PDA error | Need to restart AVAYA | While on lunch |
| Barrera, Kate Angeline | 01/16/2026 | 8:00 PM | 8:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kickout of Citrix while on lunch | PDA error | PDA error changing states, restart PDA and avaya |
| Borlado, Lady Mae | 01/16/2026 | 7:49 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / pulled up avaya |
| Sarmiento, Xian Yan | 01/16/2026 | 7:54 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | | Kicked out of Citrix while on call | Delivered Sysdown Spiel and Ghost Spiel after I was kicked out | Setup VPN and AVAYA | Able to Reconnect to Citrix(no need to setup tools) | Tracked and placed detailed notes on the account and endorsed for a call back | |
| Durana, Alysa Charamae | 01/16/2026 | 7:41 PM | 7:47 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch |
| Gregorio, Jester | 01/16/2026 | 7:36 PM | 6:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Gan, Mikael Van | 01/16/2026 | 4:00 PM | 4:11 PM | Citrix Issue - Sitewide Downtime | Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Borda, Ginalyn | 01/16/2026 | 6:38 PM | 6:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: yes Who was the callback endorsed to: N/A Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/16/2026 | 6:55 PM | 7:05 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Alejandro, Crisnavel | 01/16/2026 | 7:47 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Dannelyn |
| Gallardo, Kian Jan | 01/16/2026 | 7:53 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on lunch got kicked out needed to repull up but didn't get kicked out fully was able to reconnect Was the call disconnected?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Ray |
| Barroa, Cyrene | 01/16/2026 | 7:50 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: mentor Diego Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/16/2026 | 7:54 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: No Who was the callback endorsed to: Assisted By: Coach Ray |
| Paulo, Pauline | 01/16/2026 | 7:45 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Diego Assisted By: Coach Ray |
| Gan, Mikael Van | 01/16/2026 | 8:03 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Danelyn Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/16/2026 | 8:08 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Altamia, Margie Ann | 01/16/2026 | 8:03 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Jessmark Assisted By: WF Mollie |
| Upod, Nina Marie | 01/16/2026 | 9:03 PM | 9:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of the Citrix while on lunch |
| Obafial, Mark Gyzzynn | 01/16/2026 | 9:05 PM | 9:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Alovera, Rosalie | 01/16/2026 | 9:03 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citfrix froze while on ready, kicked out from citrix, repulled up everything and sta,mp on ready |
| Ang, Princess | 01/15/2026 | 9:17 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | PDA while on chat | chat not disconnected | needs to reply on chat before can stamp ready on PDA |
| Ang, Princess | 01/15/2026 | 1:04 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Ang, Princess | 01/16/2026 | 9:15 PM | 9:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected twice | call disconnected |
| Pinalba, Reybe | 01/16/2026 | 9:04 PM | 9:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call|Kicked Out from Citrix|Tried to go back and click Ready, then citrix froze again|Need to reset the PC|Need to Re-pull Up Citrix, Avaya, and all the tools. |
| Pinalba, Reybe | 01/16/2026 | 9:40 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Kicked Out from Citrix|Tried to go back and click Ready, then citrix froze again|Need to change station and Re-pull Up Citrix, Avaya, and all the tools. |
| Gregorio, Jester | 01/16/2026 | 9:31 PM | 9:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | |
| Aguilar, Reyla Jean | 01/16/2026 | 10:05 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error |
| Villaruz, Mae Ann | 01/16/2026 | 10:09 PM | 10:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Need to restart PC to pull up citrix | Need to repull up tools, Avaya and VPN |
| Lamayo, Alvin | 01/16/2026 | 7:04 PM | 7:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/16/2026 | 7:47 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Guevarra, Lander John | 01/16/2026 | 9:36 PM | 9:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: PDA error kick out while on lunch Account Number: n/a Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Celoso, Ma Christina | 01/16/2026 | 7:47 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Degoma, Rachel | 01/16/2026 | 7:56 PM | 8:01 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Oquendo, Jemart | 01/16/2026 | 7:49 PM | 8:03 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Juhanah | 01/16/2026 | 8:02 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 01/16/2026 | 9:23 PM | 9:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/16/2026 | 7:59 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ropa, Nina Grace | 01/16/2026 | 8:32 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Remarks: Teammate start time started while still working on the case. Issue: Citrix froze, PDA error while working on case PP-ESC-126597794637270546| stamped to pending logout| re started PDA and Avaya. Account Number: 5347358764487006777 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Antioquia, Leah Mae | 01/16/2026 | 8:05 AM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Rapista, Sarah Jane | 01/16/2026 | 8:33 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 01/16/2026 | 8:37 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/16/2026 | 8:38 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/16/2026 | 8:57 PM | 9:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ebacuado, Khaleen Kaye | 01/16/2026 | 8:44 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/16/2026 | 9:39 PM | 9:50 PM | Citrix Latency - Change Citrix Server | N/A |
| Donato, Elizabeth | 01/16/2026 | 10:01 PM | 10:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on Ready state at start of shift. Citrix disconnected, re-pull up tools |
| Manican, Joanna Len | 01/16/2026 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Citrix not pulling up | tried Azure and DUB. Restarted PC. Citrix is still loading. Transferred to another station. |
| Lizada, Bea | 01/16/2026 | 10:21 PM | 10:31 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Viejo, Jerilee | 01/16/2026 | 10:10 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Waited for Citrix to reload and restarted PDA |
| Iguis, Jessa | 01/15/2026 | 1:04 PM | 1:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart the PDA as it is not responding. |
| Jore, Paul Vincent | 01/16/2026 | 10:42 PM | 10:54 PM | Citrix Latency - Change Citrix Server | Reset up Citrix and other tools |
| Bula, Esther | 01/16/2026 | 5:12 PM | 5:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cannot listen to call recording due to nexidia not working. need to restart PC. |
| Acervo, Erika | 01/16/2026 | 6:28 PM | 6:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Falco, Via | 01/16/2026 | 5:27 PM | 5:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Begaso, Jestine Marie | 01/16/2026 | 7:53 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach keicy |
| Besa, Mary Jane | 01/16/2026 | 5:04 PM | 5:14 PM | Avaya Issue - Freeze | Issue: Avaya Issue//Need to repull up tools//Citrix out |
| Dasig, Symon John | 01/16/2026 | 7:52 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Cadorna, Diomelyn Jane | 01/16/2026 | 7:24 PM | 7:40 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: sysdown after break \\ avaya issues had to change pc from 20D to 21A |
| Cawaling, Jeneron | 01/16/2026 | 6:22 PM | 6:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Athene went on white screen and I was prompt to restart the application. |
| Ponce, Renz Kirby | 01/16/2026 | 7:33 PM | 7:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error While Resolving Case |
| Francisco, April Rose | 01/16/2026 | 7:45 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while working on a case /PDA on error. |
| Iguis, Jessa | 01/16/2026 | 8:02 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Deocampo, Joemar | 01/16/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Citrix not pulling up | had to transfer to another station. |
| Mayuga, Chezka Kate | 01/16/2026 | 7:45 PM | 7:50 PM | Avaya Issue - Freeze | Issue: citrix freeze/ cant hear cx/ repull up avaya and vpn again |
| Cawaling, Jeneron | 01/16/2026 | 8:34 PM | 8:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected but was able to send final response. Had to stamp to billable training to make sure no case will come in. Had to also restart Avaya as I cannot login. |
| Buaron, Jera | 01/16/2026 | 9:14 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | The Teammate Citrix froze while the customer was still on the line. The teammate got kicked out of Citrix, needs to reopen their tools, and stamp for lunch by 9:30 pm. |
| Aguilar, Leanne Kaye | 01/16/2026 | 7:49 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | The citrix froze while the cx is still on the line. Got kicked out from my Citrix and have to restart and pull up0 tools |
| Aguilar, Leanne Kaye | 01/16/2026 | 9:57 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out from my Citrix while on lunch and i hace tried to use LVS , NA and DUB but it won't let me log in and on DUB it was on black screen only. Once i have used EU i have manage to get in have to restart and pull up0 tools while the avaya took me long to sign in |
| Preciosa, Marie Antonette | 01/16/2026 | 8:34 PM | 9:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix frozen, Avaya error while working case PP-ESC-126597790342303210 |
| Cawaling, Jeneron | 01/16/2026 | 11:30 PM | 11:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Ponce, Renz Kirby | 01/16/2026 | 11:36 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix| PDA error while on break |
| Buaron, Jera | 01/16/2026 | 7:58 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Biclar, Andreia Sacci | 01/16/2026 | 8:42 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Buaron, Jera | 01/16/2026 | 9:02 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Acervo, Erika | 01/16/2026 | 9:05 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/16/2026 | 9:14 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Zulieta, Vanessa | 01/16/2026 | 8:35 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach jerelyn |
| Quicoy, Febelyn | 01/16/2026 | 8:57 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH JERELYN |
| Oquendo, Jemart | 01/16/2026 | 11:51 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/16/2026 | 11:54 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bascos, Kyle | 01/16/2026 | 6:33 PM | 6:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect/PDA error. Call took too long to end because I am adjudicating the case on Cx behalf. |
| Quirino, Rio Mae | 01/16/2026 | 11:59 PM | 12:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 01/16/2026 | 9:48 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Candoleta, Janine Pearl | 01/16/2026 | 11:42 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools during call but was able to transfer the cx to limitation department |
| Batilaran, Frenzy Earl Sydney | 01/16/2026 | 7:44 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/server unreachable Call is about a dispute which the cx refuses to return the item because she wants us to cover the expense for her, insisting her consumer law |
| Salvador, KC | 01/16/2026 | 8:51 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach jerelyn |
| Buaron, Jera | 01/16/2026 | 9:14 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Tupas, Jastin | 01/16/2026 | 8:35 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | No Audio Available/ Cx is calling about why she can't receive money but the call disconnected due to system issue. Already requested for a callback to customer. |
| Futotana, Abegaell | 01/16/2026 | 7:41 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/denali error while on break. Had to restart PDA. |
| Pinalba, Reybe | 01/16/2026 | 8:39 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Kicked Out from Citrix|Need to Re-pull Up Citrix, Avaya, and all the tools. |
| Buaron, Jera | 01/16/2026 | 9:30 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Trinidad, Gio Enrico | 01/16/2026 | 8:44 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected/ kicked out from Citrix/ need to repull Citrix and Avaya |
| Dasig, Symon John | 01/16/2026 | 11:47 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Buaron, Jera | 01/16/2026 | 9:30 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Acervo, Erika | 01/16/2026 | 9:24 PM | 9:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Buaron, Jera | 01/16/2026 | 9:38 PM | 6:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Begaso, Jestine Marie | 01/16/2026 | 11:56 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Bayhon, Katrina | 01/16/2026 | 8:40 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect/PDA error. Dispute Inquiry PP-R-MLH-610325488. Endorsed for Callback. |
| Franco, Doreen | 01/16/2026 | 8:40 PM | 9:39 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Besa, Josh Rainer | 01/16/2026 | 8:43 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect had to repull-up avaya, vpn, and citrix and tools aswell. |
| Oquendo, Romel John | 01/16/2026 | 8:42 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ Restart citrix and re pull up all tools/ Call already endorsed for a callback |
| Dariagan, Esequela May | 01/16/2026 | 11:50 PM | 12:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Mateo, Mary Claresse | 12/30/2025 | 8:45 PM | 9:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali error while on break. |
| Lamayo, Alvin | 01/16/2026 | 10:45 PM | 11:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Villarosa, Gerry | 12/16/2025 | 8:58 PM | 9:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected after break | Restart VPN, Avaya and repull up tools |
| Declaro, Lalyn | 12/16/2025 | 8:53 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and disconnected/ kicked out from Citrix/ need to repull up Citrix, tools, and Avaya took time to load |
| Andrade, Tresha | 12/16/2025 | 8:44 PM | 9:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of citrix while on break/ Restart citrix and re pull up all tools |
| Mateo, Mary Claresse | 12/16/2025 | 9:04 PM | 9:33 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error. Need to reboot since the computer hanged as per advice of TL Molly. |
| Pinalba, Reybe | 12/16/2025 | 9:04 PM | 9:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Kicked Out from Citrix|Tried to go back and click Ready, then citrix froze again|Need to reset the PC|Need to Re-pull Up Citrix, Avaya, and all the tools. |
| Pinalba, Reybe | 12/16/2025 | 9:40 PM | 10:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Kicked Out from Citrix|Tried to go back and click Ready, then citrix froze again|Need to change station and Re-pull Up Citrix, Avaya, and all the tools. |
| Bascos, Kyle | 12/16/2025 | 10:35 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of citrix/Citrix froze/Cx not disconnected/ Discussed some information with them and requested for a callback/Need to repull up tools and waited for avaya to load. |
| Mateo, Mary Claresse | 12/16/2025 | 9:42 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error. Change station |
| Mateo, Mary Claresse | 12/02/2025 | 11:00 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error. |
| Candoleta, Janine Pearl | 01/16/2026 | 11:47 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools during call |
| Pinalba, Reybe | 01/16/2026 | 12:03 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Re-pull Up Citrix, Avaya, and all the tools. |
| Buhayo, Neil | 01/16/2026 | 8:22 PM | 8:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and PDA error |
| Batilaran, Frenzy Earl Sydney | 01/16/2026 | 11:47 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools call disconnected due to system issue. Cx is inquiring about a dispute which we initiated a GWSR but he refuses to return the item |
| Ponsaran, Andrea Kaye | 01/16/2026 | 8:52 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: citrix freeze Issue: citrix freeze and PDA error |
| Guevara, Prince Carl | 01/16/2026 | 8:05 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and PDA error |
| Borda, Ginalyn | 01/16/2026 | 10:41 PM | 10:55 PM | Citrix Issue - Sitewide Downtime | Not applicable |
| Detanoy, Anne Nicole | 01/16/2026 | 12:37 PM | 12:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Arbis, Klarenz | 01/16/2026 | 10:42 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and PDA error |
| Obalo, Allen Carl | 01/16/2026 | 11:55 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and PDA error |
| Rapista, Sarah Jane | 01/16/2026 | 12:35 PM | 12:47 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/16/2026 | 10:56 PM | 11:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: n/a Assisted By: Coach Ray |
| Brinosa, Ma Lourdes | 01/16/2026 | 11:44 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart PDA and avaya. Advised to stamp on ready right away. |
| Paulo, Pauline | 01/16/2026 | 11:45 PM | 12:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was the call disconnected?: n/a Who was the callback endorsed to: n/a Assisted By: Coach Ray |
| Bacuta, Rodelyn | 01/16/2026 | 11:34 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call got disconnected , had a hard time in rebooting the and pulling up Avaya and tools |
| Delfin, Precious Eleanor | 01/16/2026 | 12:30 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Kicked out to Citrix/VPN disconnected/Avaya disconnected |
| Birog, Sam Ryan Louise | 01/16/2026 | 11:54 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and disconnected Issue: PDA Denali error |
| Espineda, Janine Nicole | 01/16/2026 | 11:36 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out of citrix while on call | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to re-pull up all tools / endorsed customer for callback |
| Ibanez, Daniell | 01/16/2026 | 12:45 PM | 1:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sarmiento, Xian Yan | 01/16/2026 | 11:56 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | | Kicked out of Citrix while on call | Delivered Sysdown Spiel and Ghost Spiel after I was kicked out | Setup VPN and AVAYA | Able to Reconnect to Citrix(no need to setup tools) | Tracked and placed detailed notes on the account and endorsed for a call back |
| Benitez, Dan Bryan | 01/16/2026 | 11:53 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call. | Call disconnected | PDA error | AVAYA Issue, need to restart AVAYA |
| Durana, Alysa Charamae | 01/16/2026 | 11:41 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Citrix Disconnect have to re pull Citrix |
| Barroa, Cyrene | 01/16/2026 | 11:37 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: Who was the callback endorsed to: Assisted By: Coach Ray |
| Bautista, Demmeth | 01/16/2026 | 12:07 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out by citrix while on break |
| Valsote, Shaira | 01/16/2026 | 7:55 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diegs |
| Iguin, Harlyn Mae | 01/16/2026 | 12:12 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya freeze cannot hear the cx and cannot click anything |
| Alkonga, Abigail | 01/16/2026 | 11:56 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback : restarted PC hard reset |
| Detanoy, Anne Nicole | 01/16/2026 | 12:00 AM | 12:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | :I was kicked out to citrix need to restart my citrix again, need to open my VPN,took a long time to open avaya, need to pull up the tools again. |
| Colesio, Edberg | 01/16/2026 | 11:30 PM | 11:33 PM | Citrix Latency - Change Citrix Server | citrix froze teams lagging and denali |
| Borlado, Lady Mae | 01/16/2026 | 11:51 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / connect to VPN / PDA Error / call not disconnected |
| Galleno, Mark | 01/16/2026 | 10:00 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Citrix not pulling up | tried Azure and DUB but didn't work | transferred to a different station |
| Randoy, Jenebeth | 01/16/2026 | 11:02 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Altamia, Margie Ann | 01/16/2026 | 12:00 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/16/2026 | 12:03 AM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray (Kicked out of citrix wile on lunch/ needs to restart citrix and repull up tools.) |
| Celoso, Ma Christina | 01/16/2026 | 11:48 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ang, Princess | 01/16/2026 | 1:13 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | call disconnected |
| Paras, Joeffry | 01/16/2026 | 12:00 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and PDA error |
| Valaquio, Jason Albert | 01/16/2026 | 12:57 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch / Citrix took too long to open and setup tools again |
| Bolante, Pholla Jeve | 01/16/2026 | 11:00 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Abag, Jay | 01/16/2026 | 11:50 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alovera, Rosalie | 01/16/2026 | 1:05 AM | 1:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch, keep getting kicked out from citrix, re-pulled up everything and stamp on ready |
| Dadivas, Nica Rose | 01/16/2026 | 10:57 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Paras, Joeffry | 01/16/2026 | 12:00 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and PDA error |
| Obafial, Mark Gyzzynn | 01/16/2026 | 12:03 AM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was the call disconnected?: NO Was a customer callback required?:NA Who was the callback endorsed to?: NA Assisted By: Coach Ray (Kicked out of citrix wile on lunch/ needs to restart citrix and repull up tools.) |
| Gallardo, Kian Jan | 01/17/2026 | 12:04 AM | 12:09 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Alejandro, Crisnavel | 01/16/2026 | 12:00 AM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Gan, Mikael Van | 01/16/2026 | 11:56 PM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Dela Cruz, Juhanah | 01/16/2026 | 11:57 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Andrea Kaye | 01/16/2026 | 11:55 PM | 12:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and PDA error || frozen even outside citrix || needed to restart pc |
| Floro, Claire Jacynth | 01/16/2026 | 1:19 AM | 1:22 AM | Avaya Issue - Freeze | PDA error |
| Habulan, Nicole | 01/16/2026 | 12:00 AM | 12:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Abela, Rasil | 01/16/2026 | 12:27 AM | 12:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/16/2026 | 12:45 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Daniel, Mark Jojit | 01/16/2026 | 1:30 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Reset Avaya/PDA |
| Martus, Feleah Mae | 01/16/2026 | 11:55 PM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Ponsaran, Girlie | 01/16/2026 | 12:33 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/16/2026 | 12:40 AM | 12:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/16/2026 | 1:20 PM | 1:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dorado, Ricardo Jesus III | 01/16/2026 | 1:15 PM | 1:42 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Diama, Joana Marie | 01/16/2026 | 11:48 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix after it froze for few seconds. Had to restart Citrix and Avaya to stamp to ready. Avaya took few minutes to pull up. |
| Sobredo, Mark Bryan | 01/16/2026 | 1:08 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Navarra, Danelyn | 01/16/2026 | 1:15 AM | 1:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Bermudes, James | 01/16/2026 | 5:55 PM | 6:13 PM | Avaya Issue - Freeze | Issue: Avaya Issue VPN Disconnected//Need to restart VPN and AVAYA |
| Besa, Mary Jane | 01/16/2026 | 7:35 PM | 7:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: system issue while on break//kick out by citrix//need to repull up tools. |
| Sanguillosa, Rhea | 01/16/2026 | 7:41 PM | 7:53 PM | No Audio - PDA/ other tools still functional | Issue: No audio//Pull up Avaya// |
| Duabe, Danica Faye | 01/16/2026 | 1:38 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Nicodemus, Mary Joy | 01/16/2026 | 1:37 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Esparagoza, Shiela Mae | 01/16/2026 | 1:39 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Ordines, Kent Lester | 01/16/2026 | 7:41 PM | 7:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: Citrix froze//VPN Disconnected// |
| Francisco, April Rose | 01/16/2026 | 11:46 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and was kicked out on Citrix while on break and about to go on ready. |
| Iguis, Jessa | 01/16/2026 | 1:03 PM | 1:06 PM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Arao, Joy | 01/16/2026 | 1:35 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Vili, Annie Grace | 01/16/2026 | 1:06 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | On break but Athene still shows the case that was already worked on. |
| Murillo, Vanessa | 01/16/2026 | 7:42 PM | 7:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: Citrix froze / Pda error while on call |
| Espedillon, Edelmar | 01/16/2026 | 1:45 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Iguis, Jessa | 01/16/2026 | 1:03 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Salas, Ma Joyce | 01/16/2026 | 7:48 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and had to repull up all the tools again. |
| Abanco, Nina May | 01/16/2026 | 7:53 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze / unable to hear cx and / outside citrix froze / need to hard reset pc |
| Awayan, Andrea | 01/16/2026 | 7:43 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix freeze/ cant hear cx/ repull up avaya and vpn again |
| Bermudes, James | 01/16/2026 | 8:57 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Avaya Issue VPN Disconnected//Need to restart VPN and AVAYA/ citrix kicked out |
| Borbon, Jeanilee | 01/16/2026 | 1:45 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA and Avaya since it took time for it to launch. |
| Cadorna, Diomelyn Jane | 01/16/2026 | 8:45 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: call disconnected unable to provide ghost spiel since there is no option to unhold the call \\ citrix froze and kicked out \\ set up avaya |
| Ambrosio, Mica | 01/16/2026 | 1:41 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Bermudes, James | 01/16/2026 | 10:00 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix got kicked out after lunch/ Need to restart Avaya and VPN |
| Busquit, Crislen | 01/16/2026 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - pda error had to logout and be ready while on chat |
| Buaron, Jera | 01/16/2026 | 11:59 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Zubiaga, Trimuel | 01/16/2026 | 10:26 PM | 10:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: PDA Denali Error |
| Dy, Aaron Matthew | 01/16/2026 | 1:43 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - pda error had to logout and be ready while on chat |
| Biclar, Andreia Sacci | 01/16/2026 | 12:41 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Mayuga, Chezka Kate | 01/16/2026 | 11:47 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix freeze/ cant hear cx/ repull up avaya and vpn again |
| Bacas, Maxine Rose | 01/16/2026 | 4:00 PM | 4:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | WF ALLAN AND WF MOLLIE |
| Bacatano, May | 01/16/2026 | 1:38 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - pda error had to logout and be ready while on chat |
| Briones, Lorrie Miles | 01/16/2026 | 7:42 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Sanguillosa, Rhea | 01/16/2026 | 11:35 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze//Kick out citrix//Pull up Avaya//Pull up tools// |
| Dasig, Symon John | 12/30/2025 | 1:00 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dangan, Jade | 01/16/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Murillo, Vanessa | 01/16/2026 | 11:48 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze and logged out while on call |
| Acervo, Erika | 01/16/2026 | 1:47 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Cervanez, Pearly Jean | 01/16/2026 | 7:39 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Sheeva Clavel (CW) |
| Magbanua, Ailyn | 01/16/2026 | 1:35 AM | 1:43 PM | Citrix Latency - Change Citrix Server | logged out due to severe latency |
| Cortes, Jd Grace | 01/16/2026 | 7:45 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Salvador, KC | 01/16/2026 | 12:48 AM | 12:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Tuyay, Shantal | 01/16/2026 | 1:37 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA |
| Alayon, Alexander Paul | 01/16/2026 | 2:04 AM | 2:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out while on call/ had to reset |
| Agana, Glendalyn | 01/16/2026 | 7:52 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Sheeva Clavel (CW) |
| Murillo, Vanessa | 01/16/2026 | 11:48 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze and logged out while on call |
| Baranda, Patricia Ann | 01/16/2026 | 1:50 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Algarne, Roby Jean | 01/16/2026 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Reset Avaya/PDA |
| Practisala, Pearly Ann | 01/16/2026 | 7:47 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Degala Jr, Darwin | 01/16/2026 | 7:50 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva Clavel (CW) |
| Salas, Ma Joyce | 01/16/2026 | 11:50 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and had to repull up all the tools again. |
| Abajar, Allysa | 01/16/2026 | 1:53 AM | 2:02 AM | Avaya Issue - Freeze | citrix kick out. |
| Bordan, Rielyn Mae | 01/16/2026 | 1:50 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA and repull up Avaya. |
| Llegue, Bench Rhamsey | 01/16/2026 | 7:57 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Sheeva |
| Besa, Mary Jane | 01/16/2026 | 11:36 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix Froze//Kick out by Citrix//Lag PC//Need to restart PC//Repull up tools. |
| Bacas, Maxine Rose | 01/16/2026 | 8:30 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Anisco, Jannah Gift | 01/16/2026 | 1:50 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for Citrix to load/ restarted PDA |
| Icay, Nethanel | 01/16/2026 | 8:39 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH SHEEVA |
| Agana, Glendalyn | 01/16/2026 | 9:16 PM | 9:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Sheeva Clavel (CW) |
| Dangan, Jade | 01/16/2026 | 11:58 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Abanco, Nina May | 01/16/2026 | 11:55 PM | 12:11 PM | Citrix Latency - Change Citrix Server | Issue: citrix froze / unable to hear cx / avaya disconnected |
| Buhayo, Neil | 01/16/2026 | 11:50 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and PDA error || |
| Ordines, Kent Lester | 01/16/2026 | 11:48 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Kickout Citrix//Citrix froze// call Disconnected |
| Beltran, Mary Grace | 01/16/2026 | 2:28 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of Citrix while cx is still on the line. |
| Mayuga, Chezka Kate | 01/16/2026 | 12:44 AM | 12:59 AM | Citrix Latency - Change Citrix Server | Assisted by : mentor Christelle |
| Abanco, Nina May | 01/16/2026 | 1:11 AM | 1:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Mentor Telle |
| Barrios, Michael | 01/16/2026 | 11:55 PM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Sheeva Clavel (CW) |
| Discutido, Karen Grace | 01/13/2026 | 6:11 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Advised TM to restart PDA and Avaya. |
| Bermudes, James | 01/16/2026 | 2:07 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Mentor Telle |
| Practisala, Pearly Ann | 01/16/2026 | 11:58 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Torre, Kin Bryan | 01/16/2026 | 2:13 AM | 2:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call. call not disconnected |
| Zubiaga, Trimuel | 01/16/2026 | 2:24 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Sir Mollie |
| Murillo, Vanessa | 01/16/2026 | 12:19 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze, and logged out while on call. Have to restart PC/ Avaya not working. |
| Tupaz, Christian Jay | 01/17/2026 | 3:21 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA and avaya. advised tm to stamp on ready right away. |
| Cadorna, Diomelyn Jane | 01/16/2026 | 12:55 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: call disconnected \\ citrix froze and kicked out \\ avaya issues |
| Murillo, Vanessa | 01/16/2026 | 1:20 AM | 1:36 AM | Citrix Latency - Change Citrix Server | Issue: Need to sign out, unable to pull the account of customer /need to change Citrix as per Sir Mollie |
| Tupas, Jastin | 01/16/2026 | 12:30 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue |
| Candido, Rhea Mae | 01/13/2026 | 6:40 AM | 6:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | advised tm to restart pda, avaya and citrix. |
| Mercado, Rozeth | 01/16/2026 | 10:00 PM | 10:18 PM | Avaya Issue - Freeze | Assist tm to restart Citrix and avaya since it took time to pull up the ava\ya. advised tm to stamp on ready right away. |
| Futotana, Abegaell | 01/16/2026 | 12:41 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue while on call. Had repull up all tools. |
| Oquendo, Romel John | 01/16/2026 | 12:44 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Re-pull Up Citrix, Avaya, and all the tools. Call already endorsed for callback. |
| Virgo, Jeniebabes | 01/16/2026 | 1:42 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya and vpn. took time for avaya to pull-up. |
| Besa, Josh Rainer | 01/16/2026 | 1:18 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya disconnect during lunch |
| Bayhon, Katrina | 01/16/2026 | 1:16 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix after lunch / Repull tools such as Avaya and PDA |
| Basas, Gerlyn | 01/16/2026 | 1:40 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya and citrix. |
| Andrade, Tresha | 01/16/2026 | 12:47 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Locked while assisting customer |
| Villarosa, Gerry | 01/16/2026 | 1:23 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out after lunch | Restart VPN, AVAYA and repull up tools |
| Lariza, Angelica | 01/16/2026 | 1:42 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya and vpn. |
| Trinidad, Gio Enrico | 01/16/2026 | 1:27 AM | 1:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of citrix while on lunch/ Restart citrix and re pull up all tools |
| Declaro, Lalyn | 01/16/2026 | 1:33 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch/ need to repull up tools and Avaya took time to load |
| Mateo, Mary Claresse | 01/16/2026 | 2:22 AM | 2:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and Denali error. |
| Azarraga V, Joselito | 01/16/2026 | 1:51 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, and citrix. |
| Casimero, Ma Jonaville | 01/16/2026 | 1:56 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, vpn. Took time for citrix log in and it needs to be restarted via cloud reset. |
| Vista, Bernie | 01/16/2026 | 1:39 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, and citrix. took time for citrix and avaya to relaunch. |
| Celino, Chriselle | 01/16/2026 | 1:42 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call. Kicked out from citrix and call ended. Restart tools. having hard time pulling out avaya(avaya fix\grace period). Hard restart PC. Pull out all tools. |
| Lubrin, Mary Gwyneth | 01/16/2026 | 3:02 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Restarted tools |
| Randoy, Jenebeth | 01/16/2026 | 3:02 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Rabino, Ramina | 01/16/2026 | 2:58 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | audio issue while on call , was kicked out from Citrix and need to restart and pull up tools again |
| Magbanua, Ailyn | 01/16/2026 | 12:13 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. call not disconnected |
| Colesio, Edberg | 01/16/2026 | 3:15 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and kicked out but cx is not disconnected. |
| Manican, Joanna Len | 01/16/2026 | 2:05 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/disconnected- Contacts was not disconnected, no audio delivered ghost spiel Restarted VPN, AVAYA, PDA and all tools |
| Balasa, Lhea Joy | 01/16/2026 | 2:07 AM | 2:15 AM | Avaya Issue - Freeze | PDA Error and Citrix Freeze while on call | Need to pull up Avaya and VPN again |
| Lucahin, Angelie | 01/16/2026 | 2:05 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call. Kicked out from citrix and call ended. Restart tools. |
| Borda, Lourgene | 01/16/2026 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error and Citrix Freeze |
| Zurbano, Ma Evonne | 01/16/2026 | 3:02 AM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of Citrix while cx is still on the line. |
| Tablo, Roxann | 01/16/2026 | 1:40 AM | 1:43 AM | Avaya Issue - Freeze | PDA freeze/ AVAYA issue / |
| Bolante, Pholla Jeve | 01/16/2026 | 2:52 AM | 3:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CONTACTS DISCONNECTED | Hard Reset | Avaya Issue |
| Deocampo, Joemar | 01/16/2026 | 12:50 AM | 1:03 AM | Avaya Issue - Freeze | Call got freeze while on call |
| Tupaz, Christian Jay | 01/16/2026 | 11:18 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected call disconnected |
| Dadivas, Nica Rose | 01/16/2026 | 3:52 AM | 3:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while cx is on the line and then the PDA went error. |
| Dadivas, Nica Rose | 01/16/2026 | 4:08 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and then the PDA went error. |
| Lubrin, Mary Gwyneth | 01/16/2026 | 10:59 PM | 11:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. call did not disconnect. ghost spiel delivered. another call came in and no audio. restarted tools |
| Floro, Claire Jacynth | 01/16/2026 | 2:40 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call/ no audio on CX line, at first it came back but got drop again. |
| Juarez, Andrei | 01/16/2026 | 3:16 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Rance, Clem | 01/16/2026 | 3:20 AM | 3:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue | Avaya not responding. |
| Zante, Chim Neo | 01/16/2026 | 3:27 AM | 3:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze, PDA error while on call |
| Acejo, Aljune Mike | 01/16/2026 | 3:59 AM | 4:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze, PDA error while on call |
| Aniero, Mark Anthony | 01/16/2026 | 3:52 AM | 4:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on call | call got disconnected | citrix kicked out | hard reset |
| Resurreccion, Rodel John | 01/16/2026 | 4:14 AM | 4:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Calsena, April Dexter | 01/16/2026 | 4:14 AM | 4:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Esporma, Hannah Mae | 01/16/2026 | 4:12 AM | 4:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Julian, Kristine Rose | 01/15/2026 | 5:55 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix while on lunch// had issue pulling up citrix |
| Osano, Jhenaline | 01/16/2026 | 3:59 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error, disconnected call |
| Iguin, Harlyn Mae | 01/16/2026 | 4:17 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED CALL DISCONNECT |
| Julian, Kristine Rose | 01/16/2026 | 4:04 AM | 4:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call// call ets disconnected |
| Magbanua, Ailyn | 01/16/2026 | 4:17 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | REASON: CITRIX DISCONNECTED WHILE ON CALL/CALL DISCONNECTED |
| Ayuda, Ma Victoria | 01/14/2026 | 1:38 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PDA DENALI went into error and the VPN was disconnected including the audio. Affected account: *5625584153199540294 |
| Deslate, Krezzel | 01/16/2026 | 4:18 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Bandellon, Razel Ann | 01/16/2026 | 4:18 AM | 4:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze cx still on the line - moments after cxitrix got disconnected and cx got disconnected again - received 3 more calls but no audio and avaya froze and closed. need hard reset and pull up tools again. |
| Montalban, Lorebe | 01/14/2026 | 10:00 AM | 10:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate's PDA unable to pull up. Ticket Number: IMS0834847 |
| Parohinog, Reynan | 01/14/2026 | 1:39 AM | 1:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and VPN was disconnected including Audio. Affected account: *2155431545023989901 |
| Hermosisima, Maria Finah | 01/16/2026 | 4:19 AM | 4:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while on call, kick out of citrix, unable to login to citrix, reboot the system twice Account Number: 1940749498845764390 |
| Encina, Felix John | 01/14/2026 | 1:44 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including citrix and AVAYA went into error. Affected account: *1310514939823385707 |
| Espinosa Jr, Mervin | 01/14/2026 | 1:48 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *1177539169700854054 |
| Basas, Gerlyn | 01/16/2026 | 4:43 AM | 5:02 AM | No Audio - PDA/ other tools still functional | Assist tm to restart PDA and check avaya settings. Advised tm to stamp on ready right away. |
| Espinosa Jr, Mervin | 01/14/2026 | 1:48 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA went into error. Affected account:*1177539169700854054 |
| Alvero, Eleandro | 01/14/2026 | 1:37 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. |
| Lingco, Rollene | 01/16/2026 | 4:05 AM | 4:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected while on call | no response on cx's end need to quit Avaya since does not have any option to disconnect the call | Had a hard time pulling up avaya| delivered ghost spiel and end the call |
| Daniel, Mark Jojit | 01/16/2026 | 5:30 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for Citrix to load/ Restart Citrix |
| Olisco, Francis John | 01/16/2026 | 3:02 AM | 3:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and disconnected | Need to set up all tools. |
| Tondo, Joshua | 01/16/2026 | 5:31 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze while on lunch |
| Jore, Paul Vincent | 01/16/2026 | 5:33 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Continued the call and Restart Citrix |
| Olisco, Francis John | 01/16/2026 | 3:39 AM | 3:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected again automatically | Need to set up all tools again. |
| Aniero, Mark Anthony | 01/16/2026 | 5:29 AM | 5:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while on lunch | citrix kicked out |
| Arbolado, Danielle | 01/16/2026 | 5:34 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Reset Avaya and set up tools//Citrix restart |
| Esparagoza, Shiela Mae | 01/16/2026 | 5:40 AM | 5:52 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Espedillon, Edelmar | 01/16/2026 | 5:46 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze - Avaya Log out - PDA error |
| Busquit, Crislen | 01/16/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and then got logged out while I was getting ready while on lunch |
| Dy, Aaron Matthew | 01/16/2026 | 5:44 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown during lunch attempt to type PAssword but it froze |
| Arao, Joy | 01/16/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze Sysdown during lunch |
| Tuyay, Shantal | 01/16/2026 | 5:39 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Reset Avaya | Citrix restart |
| Anisco, Jannah Gift | 01/16/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for Citrix to unfreeze/ Citrix kicked out/ restarted Citrix and PDA |
| Viejo, Jerilee | 01/16/2026 | 5:56 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reset Avaya and set up tools//Citrix restart |
| Bajande, Jemima | 01/16/2026 | 12:56 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm o stamp on ready right away. |
| Abool, Mary Gloden | 01/16/2026 | 5:45 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Basas, Gerlyn | 01/16/2026 | 5:40 AM | 6:02 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and PDA. check settings avaya and advised m to stamp on ready right away. |
| Aguilar, Lovely | 01/16/2026 | 5:56 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and Avaya. advised tm to stamp on ready right away. |
| Virgo, Jeniebabes | 01/16/2026 | 5:45 AM | 6:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart tools( VPN, Citrix, Avaya). Advised tm to stamp on ready right away. |
| Majen, Jenylyn | 01/16/2026 | 5:54 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart PDA and stamp on ready right away. |
| Deocampo, Joemar | 01/16/2026 | 5:45 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR CITRIX DISCONNECTED |
| Tablo, Roxann | 01/16/2026 | 5:55 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA freeze/ AVAYA issue /while on Lunch/kicked out |
| Graciadas, John Wilbert | 01/14/2026 | 1:43 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. VPN was disconnected and AVAYA went into error. Affected account: *1822914300472665415 |
| Balasa, Lhea Joy | 01/16/2026 | 6:07 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA froze/ AVAYA issue /while on call/Need to set up avaya and VPN again |
| Dalumpines, Athea Trisha | 01/14/2026 | 1:41 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected. AVAYA took too long to be pulled up. Affected account: *1965266946434348188 |
| Manican, Joanna Len | 01/16/2026 | 6:06 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Disconnected while on call, call got disconnected, Restarted VPN, AVAYA, PDA and all tools |
| Devera, Chris Bob Jasper | 01/14/2026 | 1:53 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and disconnected including VPN. Affected account: *2291364034267973000 |
| Amparo, Ana Roces | 01/14/2026 | 2:07 AM | 2:11 AM | No Audio - PDA/ other tools still functional | Teammate encountered audio and VPN was disconnected. Affected account: *5572336872570351026 |
| Alayon, Alexander Paul | 01/16/2026 | 6:02 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. call not disconnected. citrix KICK OUT/ AVAYA RESTART/ HAD TO RESET |
| Ocana, Keth David | 01/16/2026 | 6:15 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. call not disconnected. |
| Montalban, Lorebe | 01/14/2026 | 2:07 AM | 2:09 AM | Avaya Issue - Freeze | Teammate encountered AVAYA issue. Affected account: *1962843881843852838 |
| Sonio, Jomark Vincent | 01/16/2026 | 2:06 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and kicked out ,pull up new citrix. Call disconnected |
| Dalumpines, Athea Trisha | 01/14/2026 | 2:34 AM | 2:38 AM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue and VPN was disconnected |
| Amparo, Ana Roces | 01/14/2026 | 4:50 AM | 4:55 AM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue and AVAYA was disconnected. Affected account: *2234677964902658264 |
| Lubrin, Mary Gwyneth | 01/16/2026 | 7:02 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Ghost spiel delivered |
| Ayuda, Ma Victoria | 01/14/2026 | 5:37 AM | 5:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and VPN disconnected and no audio. Affected account: *2171664878479779156 |
| Randoy, Jenebeth | 01/16/2026 | 7:02 AM | 7:15 AM | Avaya Issue - Freeze | Citrix froze while on ready and kicked me out of it |
| Rabino, Ramina | 01/16/2026 | 6:43 AM | 6:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error, Avaya Disconnected , Reboot Avaya, VPN restart, relogin to PDA |
| Lucahin, Angelie | 01/16/2026 | 6:08 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze - Contacts Disconnected was kick out while on lunch , Restart PDA and VPN only . |
| Parohinog, Reynan | 01/14/2026 | 5:40 AM | 5:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the audio and PDA went into error. Affected account: *5598868425821243791 |
| Galleno, Mark | 01/16/2026 | 6:19 AM | 6:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze call was not disconnected but was kicked out from Citrix and need to restart and pull up tools again |
| Celino, Chriselle | 01/16/2026 | 6:03 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call. Kicked out from citrix and All tools disappeared. Restart tools. Having hard time pulling out avaya again. Hard restart PC. Pull out all tools. VPN: PHX |
| Albay, Cymon | 01/16/2026 | 5:35 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted PDA, Citrix and other tools while talking to the cx. |
| Galleno, Mark | 01/16/2026 | 2:16 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call was not disconnected but was kicked out from Citrix and need to restart and pull up tools again |
| Algarne, Roby Jean | 01/16/2026 | 5:48 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | repull up Citrix, restart Avaya |
| Espinosa Jr, Mervin | 01/14/2026 | 5:51 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA went into error. Affected account: *2091902841955388338 |
| Bajande, Jemima | 01/16/2026 | 8:03 AM | 8:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break | had to pull up tools again |
| Torre, Kin Bryan | 01/16/2026 | 6:14 AM | 6:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected due to system issues. Call did not disconnect. |
| Santos, Raquel | 01/16/2026 | 7:39 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Hard Reset |
| Osano, Jhenaline | 01/16/2026 | 7:39 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Marcelo, Johoney | 01/16/2026 | 7:40 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Resurreccion, Rodel John | 01/16/2026 | 7:56 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | disconnected | call disconnected | Hard reset |
| Calsena, April Dexter | 01/16/2026 | 3:12 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. call not disconnected. Citrix logged me out. |
| Iguin, Harlyn Mae | 01/16/2026 | 8:17 AM | 8:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail |
| Bernas, Michael | 01/16/2026 | 10:23 PM | 10:24 PM | Avaya Issue - Freeze | Avaya log out/error |
| Calsena, April Dexter | 01/16/2026 | 8:16 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call disconnected/ pda error |
| Zapico, Rosario | 01/16/2026 | 5:48 AM | 5:58 AM | Avaya Issue - Freeze | ADvised tm to restart pda and avaya. |
| Frugalidad, Cristina | 01/16/2026 | 12:53 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Logout from Citrix due to latency, change Citrix |
| Bernales, Joseph | 01/16/2026 | 1:37 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / avaya error |
| Esporma, Hannah Mae | 01/16/2026 | 8:14 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze // Kicked out from citrix // Avaya Error |
| Garcia, Christian Paul | 01/16/2026 | 1:37 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call disconnected |
| Calsena, April Dexter | 01/16/2026 | 8:32 AM | 8:44 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix logged out, call not disconnected |
| Arnaiz, Leandra Mae | 01/16/2026 | 1:39 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Abayon, Madge | 01/16/2026 | 1:37 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froza while on call; call got disconnected |
| Magbanua, Ailyn | 01/16/2026 | 8:20 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix while waiting for the next call/hard reset |
| Valle, Marchelle | 01/16/2026 | 1:40 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out call got disconnected |
| Celeste, Airene Mae | 01/16/2026 | 1:43 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / avaya error |
| Badillo, Bernard Luis | 01/16/2026 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Citrix kick out call got disconnected |
| Delima, John David | 01/16/2026 | 1:44 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call not disconnected |
| Artates, Gemma | 01/16/2026 | 1:24 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Had to change citrix due latency advised by WF Rhayne |
| Iglesias, Roldan | 01/16/2026 | 1:50 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Disconnected |
| Frugalidad, Cristina | 01/16/2026 | 1:38 PM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Issue/ call disconnected |
| Artates, Gemma | 01/16/2026 | 1:32 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Dela Cruz, Kyle Christian | 01/16/2026 | 1:37 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen |
| Alabe, Jason | 01/16/2026 | 3:08 AM | 3:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Pulvera, Jessel Rose | 01/16/2026 | 2:52 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Dela Cruz, Kyle Christian | 01/16/2026 | 5:38 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen |
| Valle, Marchelle | 01/16/2026 | 5:36 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Valle, Marchelle | 01/16/2026 | 5:36 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Huenda, Gracelle Ann | 01/16/2026 | 5:37 AM | 5:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error while on call |
| Caballero, Reto | 01/16/2026 | 6:35 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arnaiz, Leandra Mae | 01/16/2026 | 5:39 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Gazer, Rodel | 01/16/2026 | 8:07 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0835050 |
| Olisco, Divine | 01/16/2026 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Badillo, Bernard Luis | 01/16/2026 | 1:47 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Citrix kick out call got disconnected |
| Rosas, Shainne Lou | 01/16/2026 | 7:21 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Sta Romana, Kimberley | 01/16/2026 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Celeste, Airene Mae | 01/16/2026 | 5:44 AM | 5:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of Citrix/Avaya disconnected |
| Berdandino, Rosalie | 01/16/2026 | 7:20 AM | 7:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Alabe, Jason | 01/16/2026 | 5:49 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error, vpn disconnected |
| Protasio, Jay Paulo | 01/16/2026 | 5:51 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Cartujano, David | 01/16/2026 | 7:17 AM | 7:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | n/a |
| Garcia, Christian Paul | 01/16/2026 | 5:37 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Bengan, Aicyl | 01/16/2026 | 5:43 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Barnachea, Joanna Felisa | 01/16/2026 | 5:51 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA error/log out |
| Labrador, Rachel | 01/16/2026 | 2:30 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | avaya disconnected |
| Hiloma, Ronalie | 01/15/2026 | 8:17 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error auto disconnected call |
| Delima, John David | 01/16/2026 | 5:45 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout from Citrix | call not disconnected |
| Labayo, Maria Aizabelle | 01/16/2026 | 5:58 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out |
| Calsena, April Dexter | 01/16/2026 | 7:32 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix logged out, call not disconnected |
| Capurcos, Joan | 01/15/2026 | 9:04 AM | 9:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error call got disconnected | citrix freeze and log out |
| Alcos, Jenny | 01/16/2026 | 2:41 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix and PDA Disconnected |
| Abayon, Madge | 01/16/2026 | 5:41 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Frugalidad, Cristina | 01/16/2026 | 5:41 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | trix froze and kick out/ call disconnected |
| Deocampo, Kelvin James | 01/16/2026 | 12:00 AM | 12:04 AM | Citrix Latency - Change Citrix Server | EU citrix latency Need to change the citrix to NA azure |
| Iglesias, Roldan | 01/16/2026 | 5:58 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Disconnected got kick out |
| Bernas, Michael | 01/16/2026 | 6:08 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error while on break |
| Segundine, Jofrey | 01/16/2026 | 5:56 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Bondoc, John Karl Ric | 01/16/2026 | 7:10 AM | 7:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Pulvera, Jessel Rose | 01/16/2026 | 6:43 AM | 6:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error |
| Taladtad, Jelly Ann | 01/16/2026 | 1:15 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | call got disconnected/Denali Error |
| Tanuyan, Zephamor Borrish | 01/16/2026 | 6:05 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Basas, Kirk Michael | 01/16/2026 | 6:38 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix / had to pull up tools all over again / Denali went error and then kicked out |
| Frial, Dave Lee | 01/16/2026 | 5:53 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ocumas, Christine | 01/16/2026 | 3:13 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espejo, Renalyn | 01/16/2026 | 7:20 AM | 7:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with a call when system froze and can't hear anything from cx from the other line. Citrix kicked out need to re login and re-pull up tools. |
| Doroteo, Jargelyn | 01/16/2026 | 3:12 AM | 3:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and PDA Disconnected |
| Tindog, Laiza Mae | 01/16/2026 | 3:19 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delos Santos, Hubert Clifford | 01/16/2026 | 8:14 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali error |
| Catalan, Jowelyn | 01/16/2026 | 3:43 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CD |
| Vegafria, Manny Mark | 01/16/2026 | 5:31 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and vpn&avaya restarted |
| Uadan Jr, Richard | 01/16/2026 | 6:47 AM | 6:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out | avaya disconnected |
| Oloroso, Mark Bryan | 01/16/2026 | 6:48 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze / PDA |
| Villanueva, Harold | 01/16/2026 | 6:31 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED / CALL not DISCONNECTED |
| Arcano, Anjenette | 01/16/2026 | 7:01 AM | 7:10 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and vpn disconnected, got kicked out. |
| Peral Jr, Teodolfo | 01/16/2026 | 3:34 AM | 3:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | kick out from citrix while on break |
| Valencia, Nieza Joy | 01/16/2026 | 7:14 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED / PDA ERROR |
| Villanueva, Harold | 01/16/2026 | 7:16 AM | 7:19 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error/call disconnected |
| Floro, Claire Jacynth | 01/16/2026 | 6:13 AM | 6:17 AM | Avaya Issue - Freeze | No audio on the other line, next call got disconnected/ not validated/ PDA error |
| Olmo, Lei Franzie Aira | 01/16/2026 | 7:04 AM | 7:09 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED / CALL DISCONNECTED |
| Floro, Claire Jacynth | 01/16/2026 | 6:36 AM | 6:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on call |
| Rance, Clem | 01/16/2026 | 7:05 AM | 7:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue | Avaya not responding | Restart tools. |
| Juarez, Andrei | 01/16/2026 | 7:04 AM | 7:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Had trouble logging back to Citrix and PDA Denali due to extreme latency |
| Zante, Chim Neo | 01/16/2026 | 7:29 AM | 7:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call - hard reset |
| Bandellon, Razel Ann | 01/16/2026 | 7:32 AM | 7:33 AM | Avaya Issue - Freeze | PDA error while on call |
| Alcos, Jenny | 01/16/2026 | 7:28 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out//contact not disco |
| Acejo, Aljune Mike | 01/16/2026 | 8:00 AM | 8:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze & kick out while on call |
| Cadigal, Christopher | 01/16/2026 | 5:35 AM | 5:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Crash and kick out from citrix. avaya got disconnected. Re-pull up tools and set to ready. |
| Villorente, Aira Khrystine | 01/16/2026 | 5:38 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and citrix disconnected while on call |
| Catalan, Jowelyn | 01/16/2026 | 7:45 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR WHILE ON BREAK |
| Julian, Kristine Rose | 01/16/2026 | 8:07 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on ready/ service unreachable |
| Aniero, Mark Anthony | 01/16/2026 | 7:52 AM | 8:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Denali Error while on call | citrix kicked out |
| Buala, Kristine Grace | 01/16/2026 | 8:10 AM | 8:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze & kick out while on call |
| Lingco, Rollene | 01/16/2026 | 8:06 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected while on call | need to restart citris and pull up tools again |
| Degala, Jeanette | 01/16/2026 | 7:29 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected |
| Bandellon, Razel Ann | 01/16/2026 | 8:14 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze cx still on the line - after few minutes avaya froze call disconnected |
| Beluso, Jhenice | 01/16/2026 | 3:53 AM | 3:57 AM | Avaya Issue - Freeze | Citrix Freeze |
| Deslate, Krezzel | 01/16/2026 | 8:17 AM | 8:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on ready| citrix disconnected| server unreachable |
| Barrera, Bonnie Andrew | 01/16/2026 | 8:09 AM | 8:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Quinton, Quenne | 01/16/2026 | 8:26 AM | 8:38 AM | Avaya Issue - Freeze | Citrix disconnected while on Ready | Had to restart Citrix and Avaya took too long to pull up |
| Abajar, Allysa | 01/16/2026 | 2:43 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | no pda due sysdown, cated 2 cx and disconnected after the call. log in again to avaya |
| Bandellon, Razel Ann | 01/16/2026 | 8:40 AM | 8:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze cx still on the line - moments after cxitrix got disconnected and cx got disconnected again - received 2 more calls but no audio and avaya froze and closed. need hard reset and pull up tools again. |
| Castro, Nyl John | 01/16/2026 | 5:34 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cx was still on the line when citrix kicked me out. Call is still on going |
| Acejo, Aljune Mike | 01/16/2026 | 7:10 AM | 7:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix freeze & kick out while on break |
| Olisco, Francis John | 01/16/2026 | 7:03 AM | 7:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Need to set up all tools again |
| Empeno, Alleah Camille | 01/16/2026 | 6:58 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX kickout |
| Gamlanga, Christine Grace | 01/15/2026 | 7:50 AM | 8:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 15, 2026 Start Time | End Time: 7:50 – 8 :10 AM Issue Type: ehile on lunch, citrix , pda got disconnected Pod Number/Letter: 20-D Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Olanga, Jolimae | 01/16/2026 | 1:58 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 1:58AM-2:09AM Issue Type: Avaya error, Citrix froze Pod Number/Letter: 19-B Account Number: After 1 call, 4810858914962723657 avail for 2 mins Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach tania |
| Zolina, Ma Vhency Rose | 01/16/2026 | 3:04 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 03:04 AM- 03:14 AM Issue Type: Avaya error, Citrix froze, kicked out of citrix Pod Number/Letter: 19-A Account Number: 6040104753885194014 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/16/2026 | 2:16 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 02:16 AM - 02:26 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Error / REset Denali and Avaya Account number: N/A Pod Number/Letter: 17 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Denosta, Marrianne | 01/16/2026 | 3:16 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 03:16 AM- 03:30 AM Issue Type: Citrix froze, audio not working, avaya error need to restart and set up tools Pod Number/Letter: 21- D Account Number: 5625468509710829870 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/16/2026 | 3:35 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 03:35 AM - 03:51 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked out to citrix while on call / reset citrix and repull upp all the tools / cx not responding after plling up the citrix Account number: 1681291014646960794 Pod Number/Letter: 17 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Samino, Anthony Josh | 01/16/2026 | 3:50 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 3:50 AM- 4:05 AM Issue Type: Citrix froze, audio not working, can't hear customer need to resetup my tools again Pod Number/Letter: 21-C Account Number: 2075367733408490302 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Algoso, Kyla Joy | 01/16/2026 | 4:02 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:02 AM- 4: 11 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on call. Restart denali again Account Number: 1872252804673399540 Pod Number/Letter: 20- A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/16/2026 | 9:57 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 9::57 AM-10:00 AM Issue Type: citirx log out while waiting for call Pod Number/Letter: 19- F Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arojado, Jay Ann | 01/16/2026 | 9:56 AM | 9:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 09:56AM-09:57AM Issue Type: PDA/AVAYA error while on call, I had to reset/restart and set up tools again. account involved be endorsed on call back Pod Number/Letter: 20-C Account Number: 6058032646506768564 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Samino, Anthony Josh | 01/16/2026 | 9:34 AM | 9:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 09:34AM-09:49AM Issue Type: PDA/AVAYA error while on ready, I had to reset/restart and set up tools again Pod Number/Letter: 18-C Account Number: N/A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/16/2026 | 9:28 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 9:28 AM - 9:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on avail. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 17/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/16/2026 | 9:34 AM | 9:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 09:34AM-09:41AM Issue Type: PDA/AVAYA error while on ready, I had to reset/restart and set up tools again Pod Number/Letter: 20-C Account Number: N/A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/16/2026 | 7:53 AM | 8:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/16/2026 Start Time End Time: 7:53 AM - 8:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Denali Error after lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 17/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/16/2026 | 8:05 AM | 8:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/16/2026 Start Time End Time: 08:05 AM - 08:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Issue | Kicked out to citrix while lunch | cannot log in to avaya | need to repull up tools Account number: N/A Pod Number/Letter: 17 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Samino, Anthony Josh | 01/16/2026 | 8:23 AM | 8:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 16-JAN-2026 Start Time: 8:23 AM End Time: 8:38 AM Issue Type: Citrix logged out and denali error need to resetup connecting tools again after lunch Account Number: N/A Pod Number/Letter: 18-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 01/16/2026 | 8:23 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 8:23:04 AM-8:37:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. cx was not disconnected so I resolved withdrawal block issue while outside of citrix. restarted and setup all tools again. Account Number: Pod Number/Letter: 18-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ore, Francis Riel | 01/16/2026 | 8:18 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 8:18 AM 8:35 AM Issue Type: Kicked out from Citrix while on call need to set up tools again Pod Number/Letter: 20-G Account Number: 1223201118818971188 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Denosta, Marrianne | 01/16/2026 | 7:48 AM | 8:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 16, 2026 Start Time | End Time: 7:48 AM 8:33 AM Issue Type: Kicked out from Citrix, avaya no working needs to restart pc however got kicked out again while setting up my tools. had to look for a different station. Pod Number/Letter: 21-D Account Number: Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 01/16/2026 | 8:15 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 8:15 AM 8:27 AM Issue Type: Kicked out from Citrix while on call need to set up tools again Pod Number/Letter: 20-B Account Number: 1673597139166985632 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Flotildes, Realyn | 01/16/2026 | 8:15 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/16/2026 Start Time End Time: 8:15 AM- 8:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch/restart Denali and Avaya Pod Number/Letter: 19- E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 01/16/2026 | 8:06 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 16-JAN-2026 Start Time: 8:06 AM End Time: 8:21 AM Issue Type: Citrix suddenly froze; auto logged out from citrix//Call not disconnected but No Audio Account Number: 6051988395403806704- endorsed for callback thru tracker Pod Number/Letter: 20-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arojado, Jay Ann | 01/16/2026 | 7:52 AM | 8:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 16, 2026 Start Time | End Time: 07:52AM-08:11AM Issue Type: Kicked out of Citrix while on lunch, I had to reset and set up again. Got kicked out of Citrix twice while setting up Pod Number/Letter: 20-C Account Number: N/A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 01/16/2026 | 7:47 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 16, 2026 Start Time | End Time: 07:47AM-08:05AM Issue Type: Kicked out of Citrix while on lunch. Needed to restart and set up tools Pod Number/Letter: 19-G Account Number: N/A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: |
| Magdaluyo, Claire Mae | 01/16/2026 | 7:53 AM | 8:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 16, 2026 Start Time | End Time: 7:53 AM 8:02 AM Issue Type: Kicked out from Citrix while on lunch need to set up tools again Pod Number/Letter: 20-B Account Number: N/A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zolina, Ma Vhency Rose | 01/16/2026 | 7:46 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 07:46AM-08:00AM Issue Type: Error while on call, kicked out of citrix, had to pull up tolls again Pod Number/Letter: 19-A Account Number: N/A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Gamlanga, Christine Grace | 01/16/2026 | 5:38 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 5:38 – 5:52 AM Issue Type: Citrix froze call got disconnected , restart tools Pod Number/Letter: 19-C Account Number: 6100034672573723208 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Gamlanga, Christine Grace | 01/16/2026 | 1:35 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 16, 2026 Start Time | End Time: 1:35- 1:48 AM Issue Type: Citrix froze call got disconnected Pod Number/Letter: 19-C Account Number: 1829003788375357662 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Olanga, Jolimae | 01/16/2026 | 5:58 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 5:58AM- 6:18AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out during call and got kicked out Account Number: 1476479805378058110 Pod Number/Letter: 19-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Arojado, Jay Ann | 01/16/2026 | 3:17 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 3:17 AM - 3:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected .account affected be endorsed for callback Account Number: 1294421960130394186 Pod Number/Letter: 20 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magallanes, Dylan Matthew | 01/16/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 4:20:49 AM-4:30:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1663213229449683111 Pod Number/Letter: 18-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Palomo, John Paul | 01/16/2026 | 3:13 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 3:13 AM - 3:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1877361109849727497 Pod Number/Letter: 17/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 01/16/2026 | 4:10 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/16/2026 Start Time End Time: 4:10 AM 4:11 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume the Cx not responding req callback. Account Number: 5628844631594246803 Pod Number/Letter: 20/ B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Visto, Josellel | 01/15/2026 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/15/2026 Start Time End Time: 4:08 AM- 4:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out during call call disconnected Account Number: 1178278597238757193 Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gregorio, Jester | 01/16/2026 | 10:38 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid. |
| Cortes, Jd Grace | 01/16/2026 | 12:02 AM | 12:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Sheeva Clavel (CW) |
| Briones, Lorrie Miles | 01/16/2026 | 12:02 AM | 12:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH KIECY |
| Degala Jr, Darwin | 01/16/2026 | 12:00 AM | 12:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva Clavel (CW) |
| Cervanez, Pearly Jean | 01/16/2026 | 11:58 PM | 12:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray Carl Robles (CW) |
| Icay, Nethanel | 12/31/2025 | 12:11 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Sheeva Clavel (CW) |
| Icay, Nethanel | 01/16/2026 | 12:11 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Sheeva Clavel (CW) |
| Artates, Micha Ella | 01/16/2026 | 12:03 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Agana, Glendalyn | 01/16/2026 | 12:02 AM | 12:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Sheeva Clavel (CW) |
| Bacas, Maxine Rose | 01/16/2026 | 12:34 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY Ray Carl Robles (CW) |
| Practisala, Pearly Ann | 01/16/2026 | 11:58 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva |
| Llegue, Bench Rhamsey | 01/16/2026 | 12:02 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Sheeva Clavel (CW) |
| Diocena, Karl Vincent | 01/17/2026 | 5:09 PM | 5:12 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the Citrix froze and VPN disconnected | call got dc | had to restart VPN and relogging in on Avaya and Denali |
| Andrade, Yvonie | 01/17/2026 | 5:00 PM | 5:09 PM | Citrix Froze - CONTACTS DISCONNECTED | I was on messaging when the Citrix froze, VPN disconnected and was kicked out from Citrix after. Had to connect to VPN again and re-login back and stamp on ready. |
| Cahilig, Raven Roe | 01/17/2026 | 6:00 PM | 6:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. moved station from 35-B to 32-D. pda went on error so had to dial again to stamp on ready |
| Biclar, Andreia Sacci | 01/17/2026 | 5:32 PM | 6:26 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: WF JP |
| Dasig, Symon John | 01/17/2026 | 6:40 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Diocena, Karl Vincent | 01/17/2026 | 7:04 PM | 7:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on avail Citrix froze and then got disconnected | had to restart everything including PC as Avaya then acted up and was frozen. |
| Flores, Angelica | 01/17/2026 | 6:00 PM | 6:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: denali error while cx on the other line kickout from citrix can't login change station instead |
| Alovera, Rosalie | 01/17/2026 | 7:44 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call, audio disappeared did go spiel, but chats did go through. Finish chats and rstarted then stamp on ready |
| Dimo, Charisse | 01/17/2026 | 8:04 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Rubio, Mary Ann | 01/17/2026 | 8:10 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Navarra, Danelyn | 01/17/2026 | 8:06 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call, call not disconnected and was able to finish the conversation. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Zulieta, Vanessa | 01/17/2026 | 7:20 PM | 7:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Acervo, Erika | 01/17/2026 | 8:11 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/17/2026 | 8:20 PM | 8:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/17/2026 | 8:39 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie |
| Legaspi, Amiel Dave | 01/17/2026 | 8:34 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/17/2026 | 8:36 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Sobredo, Mark Bryan | 01/17/2026 | 8:49 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: itrix Froze - Contacts Disconnected - Restarted Citrix and avaya and when PDA was pulled up I stamped on ready immediately |
| Flores, Angelica | 01/17/2026 | 8:34 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick from citric and login to avaya, vpn and set up tools again |
| Dangan, Jade | 01/17/2026 | 4:40 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach whyne |
| Alovera, Rosalie | 01/17/2026 | 9:03 PM | 9:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: while on chat, call. did go through. sk permision to log out, Finish call and finish chat then restarted and stamp on ready |
| Abela, Rasil | 01/17/2026 | 5:29 PM | 5:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/17/2026 | 6:20 PM | 6:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ciudad, John Lawrence | 01/17/2026 | 7:56 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach whyne |
| Celoso, Ma Christina | 01/17/2026 | 7:09 PM | 7:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bacas, Maxine Rose | 01/17/2026 | 7:36 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Practisala, Pearly Ann | 01/17/2026 | 7:34 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Andrade, Yvonie | 01/17/2026 | 9:29 PM | 9:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on messaging when the citriz froze, VPN disconnected and was kicked out from citrix after. Had to connect to VPN again and re-login back and stamp on ready. |
| Salvador, KC | 01/17/2026 | 4:58 PM | 5:07 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/17/2026 | 8:32 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dasig, Symon John | 01/17/2026 | 9:00 PM | 9:15 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Patron, Precious Kaye | 01/17/2026 | 6:11 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Artates, Micha Ella | 01/17/2026 | 7:34 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Lopez, Jean | 01/17/2026 | 8:40 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Llegue, Bench Rhamsey | 01/17/2026 | 8:36 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Biclar, Andreia Sacci | 01/17/2026 | 10:25 PM | 10:29 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted by Coach Allie |
| Cahilig, Raven Roe | 01/17/2026 | 10:05 PM | 10:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: citrix froze while on lunch and went on error | dialed avaya and logged in back in citrix and went in prod at around 10:05 PM and went on ready exactly at 10:12 PM |
| Dangan, Jade | 01/17/2026 | 8:53 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Borda, Ginalyn | 01/17/2026 | 4:27 PM | 4:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Habulan, Nicole | 12/30/2025 | 6:34 PM | 6:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/17/2026 | 6:23 PM | 6:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/17/2026 | 7:17 PM | 7:30 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/17/2026 | 7:43 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: TL : Allen |
| Valsote, Shaira | 01/17/2026 | 7:49 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/17/2026 | 7:52 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Alejandro, Crisnavel | 01/17/2026 | 7:52 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/17/2026 | 7:52 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene and WF JP |
| Borda, Ginalyn | 01/17/2026 | 8:40 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Castro, Harvey Nicolai Andrew | 01/17/2026 | 9:12 PM | 9:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Altamia, Margie Ann | 01/17/2026 | 7:48 PM | 8:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: WF JP |
| Paulo, Pauline | 01/17/2026 | 10:32 PM | 11:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Dhanelyn Assisted By: Coach Ray |
| Habulan, Nicole | 01/17/2026 | 10:33 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: Coach RaY |
| Villorente, Aira Khrystine | 01/17/2026 | 11:06 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA disconnected while on call |
| Zulieta, Vanessa | 01/17/2026 | 11:23 PM | 11:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dy, Aaron Matthew | 01/17/2026 | 11:32 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Sysdown kicked out of citrix changed station |
| Busquit, Crislen | 01/17/2026 | 11:40 PM | 11:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA went blank while on chat/had to end task and restart the pda |
| Simon, Cheryll Grace | 01/13/2026 | 1:36 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm had to sign in to VPN and restart pda |
| Buenvenida, Grace | 01/14/2026 | 1:46 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Tm had to restart denali and sign in to avaya |
| Patricio, Jason | 01/14/2026 | 1:48 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had to restart citrix and pda |
| Leccio, Queen Pearl | 01/14/2026 | 1:46 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to restart citrix and pda |
| Tecson, Cathy | 01/14/2026 | 5:45 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout from citrix, PDA error. |
| De Juan, Ivan Raphael | 01/14/2026 | 6:07 AM | 6:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM had to restart citrix and vpn |
| Ciudad, John Lawrence | 01/17/2026 | 11:01 PM | 12:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Bautista, Demmeth | 01/17/2026 | 7:40 PM | 7:44 PM | Citrix Latency - Change Citrix Server | Resolved |
| Raynaldo, Patricia Joanna | 01/12/2026 | 3:40 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected // Avaya disconnected |
| Obafial, Mark Gyzzynn | 01/17/2026 | 11:24 PM | 11:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Espineda, Janine Nicole | 01/17/2026 | 7:36 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Ballonado, Nilrose Joy | 01/12/2026 | 3:31 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix while cx is on the line. cx is not responding anymore | initiated ghost spiel. |
| Barroa, Cyrene | 01/17/2026 | 11:43 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By:Coach Ray |
| Barrera, Kate Angeline | 01/17/2026 | 7:46 PM | 7:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Claro, Maria Nel | 01/12/2026 | 5:57 AM | 5:58 AM | Avaya Issue - Freeze | PDA in error |
| Martinez, Jayza Mae | 01/17/2026 | 12:20 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze - PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Alejandro, Crisnavel | 01/17/2026 | 11:44 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Borbon, Jeanilee | 01/12/2026 | 5:57 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch |
| Martus, Feleah Mae | 01/17/2026 | 7:52 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Diocena, Karl Vincent | 01/17/2026 | 11:00 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Alovera, Rosalie | 01/17/2026 | 7:44 PM | 7:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Flores, Angelica | 01/17/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on ready line kick from citrix and login to avaya, vpn and set up tools again |
| Dorado, Honey Mae | 01/12/2026 | 6:00 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Dimo, Charisse | 01/17/2026 | 12:02 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Valsote, Shaira | 01/17/2026 | 11:50 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Jp |
| Upod, Nina Marie | 01/17/2026 | 7:36 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Navarra, Danelyn | 01/17/2026 | 12:05 AM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call & call disconnected. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Martus, Feleah Mae | 01/17/2026 | 11:55 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Burbano, Maita | 01/17/2026 | 12:33 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and error |
| Cabuslay, Ma Richelle | 01/17/2026 | 8:11 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Gallardo, Kian Jan | 01/17/2026 | 11:57 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene and WF JP |
| Badillo, Bernard Luis | 01/17/2026 | 9:59 PM | 10:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Altamia, Margie Ann | 01/17/2026 | 11:56 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Baldisimo, Krishna Joy | 01/17/2026 | 10:13 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dapilaga, Thea Faith | 01/17/2026 | 10:31 PM | 11:02 PM | Citrix Latency - Change Citrix Server | Resolved |
| Practisala, Pearly Ann | 01/17/2026 | 12:04 PM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF JP |
| Durana, Alysa Charamae | 01/17/2026 | 7:45 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Valsote, Shaira | 01/17/2026 | 11:50 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dy, Aaron Matthew | 01/17/2026 | 12:08 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Sysdown kicked out of citrix |
| Benitez, Dan Bryan | 01/17/2026 | 4:49 PM | 4:54 PM | No Audio - PDA/ other tools still functional | Resolved |
| Cervanez, Pearly Jean | 01/17/2026 | 12:05 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Alayon, Franz Wilson | 01/17/2026 | 12:11 AM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM had to restart citrix and denali |
| Benitez, Dan Bryan | 01/17/2026 | 7:54 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Benitez, Dan Bryan | 01/17/2026 | 11:55 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Caldea, Anne Emirald | 01/17/2026 | 7:37 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Aravejo, Shelomith | 01/17/2026 | 11:58 PM | 12:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to check issue. Advised TM to restart Avaya, PDa, and VPN. |
| Caldea, Anne Emirald | 01/17/2026 | 11:39 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Gallardo, Kian Jan | 01/17/2026 | 7:52 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Gallardo, Kian Jan | 01/17/2026 | 11:57 PM | 12:15 AM | Citrix Latency - Change Citrix Server | Resolved |
| Altamia, Margie Ann | 01/17/2026 | 11:56 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Adame, Willie Mer | 01/17/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip |
| Gregorio, Jester | 01/17/2026 | 12:16 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alovera, Rosalie | 01/17/2026 | 11:44 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Biclar, Andreia Sacci | 01/17/2026 | 1:00 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Acervo, Erika | 01/17/2026 | 1:06 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Adame, Willie Mer | 01/17/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Adame, Willie Mer | 01/17/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cahilig, Raven Roe | 01/17/2026 | 10:12 PM | 10:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: was after sysdown when citrix disconnected while on an active call in avaya, had to log in to citrix but had to restart and switch to a different citrix to save the active call i have in avaya. had to disconnect avaya after the call, relaunch pda and connect the vpn again to be able to get on ready. |
| Bacas, Maxine Rose | 01/17/2026 | 12:40 AM | 12:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Dasig, Symon John | 01/17/2026 | 1:11 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Dangan, Jade | 01/17/2026 | 12:48 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Llegue, Bench Rhamsey | 01/17/2026 | 12:41 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Miranda, Kyle Heaven | 01/12/2026 | 5:53 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA in error while on lunch |
| Borda, Ginalyn | 01/17/2026 | 12:39 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Javier, Channa | 01/12/2026 | 5:53 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and then citrix disconnected |
| Abag, Jay | 01/17/2026 | 7:52 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Acoyong, Angel Joy | 01/17/2026 | 12:57 PM | 1:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | assisted tm to check audio issue. advised tm to restart pda. |
| Bunol, Alvin Joshua | 01/12/2026 | 5:33 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hard reset |
| Castro, Harvey Nicolai Andrew | 01/17/2026 | 1:19 AM | 1:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Ponsaran, Girlie | 01/17/2026 | 8:38 PM | 8:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/17/2026 | 8:47 PM | 8:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/17/2026 | 8:45 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Polvorosa, Trezia Mae | 01/17/2026 | 1:11 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/17/2026 | 1:04 AM | 1:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Lamayo, Alvin | 01/17/2026 | 7:05 PM | 7:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gonzales, Jovelyn | 01/17/2026 | 1:02 AM | 1:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF JP |
| Sobredo, Mark Bryan | 01/17/2026 | 12:40 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Andrade, Yvonie | 01/17/2026 | 1:33 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on messaging when the citriz froze, VPN disconnected and was kicked out from citrix after. Had to connect to VPN again and re-login back and stamp on ready. |
| Abag, Jay | 01/17/2026 | 10:28 PM | 10:37 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Abela, Rasil | 01/16/2026 | 10:53 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/17/2026 | 10:58 PM | 11:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Busia, John Paul | 01/17/2026 | 10:12 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected due to system issue| PDA error| server unreachable| need to restart Avaya| |
| Abag, Jay | 01/17/2026 | 11:52 PM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alarba, Phoebecates | 01/17/2026 | 11:21 PM | 11:24 PM | No Audio - PDA/ other tools still functional | Denali error while waiting for next call. |
| Billanes, Axcelle Mar | 01/17/2026 | 11:52 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call. cx got disconnected due to system issue. |
| Sanchez, Queenie Joy | 01/17/2026 | 12:02 AM | 10:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and then PDA error while on call, call was not disconnected. |
| Bernas, Cesa Marie | 01/17/2026 | 1:39 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate had to restart citriz and sign in to avaya and pda |
| Talabucon, Michelle | 01/17/2026 | 7:42 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Franco, Doreen | 01/17/2026 | 12:47 AM | 1:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barzanas, Irene | 01/15/2026 | 11:57 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Ponsaran, Girlie | 01/17/2026 | 12:38 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Anisco, Jess Kendrick | 01/17/2026 | 3:58 PM | 4:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Busquit, Crislen | 01/17/2026 | 1:41 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | TM had to restart pda |
| Adonay, Lorena | 01/17/2026 | 4:00 PM | 4:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Barzanas, Irene | 01/17/2026 | 6:06 PM | 6:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Cortez, Janielow | 01/17/2026 | 12:36 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Eslaban, Jose Leo | 01/17/2026 | 4:00 PM | 4:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Delfin, Wenjiel | 01/17/2026 | 12:50 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mujal, Archieval | 01/17/2026 | 7:34 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Celoso, Ma Christina | 01/17/2026 | 1:42 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bunol, Alvin Joshua | 01/12/2026 | 5:33 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdwon hard reset while on call and had to wrap up the call to get back on queue. had to pull up my tools again |
| Lamayo, Alvin | 01/17/2026 | 8:25 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Talabucon, Michelle | 01/17/2026 | 7:40 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Baldonado, Regene | 01/17/2026 | 2:05 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got disconnected on citrix while on lunch. |
| Briones, Mark | 01/17/2026 | 7:34 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/17/2026 | 7:43 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/17/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Aguil, Mark Anthony | 01/17/2026 | 7:33 PM | 7:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bunol, Alvin Joshua | 01/12/2026 | 7:15 AM | 7:20 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Anisco, Jess Kendrick | 01/17/2026 | 8:00 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Salvador, KC | 01/17/2026 | 1:00 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Dorado, Honey Mae | 01/12/2026 | 7:15 AM | 7:27 AM | Citrix Issue - Sitewide Downtime | Site sysdown, need to set up again. Citrix Freeze, avaya disconnected |
| Adonay, Lorena | 01/17/2026 | 8:05 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Rizalde, Marylyn | 01/12/2026 | 7:13 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Beneranda, Yliaza John | 01/17/2026 | 7:40 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Raynaldo, Patricia Joanna | 01/12/2026 | 7:15 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Barzanas, Irene | 01/17/2026 | 9:53 PM | 10:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Raynaldo, Patricia Joanna | 01/12/2026 | 7:15 AM | 7:25 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Eslaban, Jose Leo | 01/17/2026 | 8:08 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dizon, Arnel | 01/12/2026 | 7:19 AM | 7:29 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Briones, Mark | 01/17/2026 | 10:23 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/17/2026 | 7:54 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/17/2026 | 12:01 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/17/2026 | 11:38 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dap-og, Florence | 01/17/2026 | 11:53 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Esteban, Janelle | 01/12/2026 | 7:19 AM | 7:23 AM | Citrix Issue - Sitewide Downtime | Site Wide/ hard reset |
| Manican, Joanna Len | 01/17/2026 | 1:25 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contact was not disconnected but no audio - Delivered ghost spiel Restarted VPN, AVAYA and PDA |
| Sabolbora, Angel Gennie | 01/17/2026 | 11:37 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/17/2026 | 11:50 AM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Manican, Joanna Len | 01/17/2026 | 1:25 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contact was not disconnected but no audio - Delivered ghost spiel Restarted VPN, AVAYA and PDA |
| Beneranda, Yliaza John | 01/17/2026 | 11:39 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Randoy, Jenebeth | 01/17/2026 | 1:30 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call was disconnected |
| Talabucon, Michelle | 01/17/2026 | 11:41 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Aguil, Mark Anthony | 01/17/2026 | 11:34 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/17/2026 | 11:56 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/17/2026 | 12:00 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Lubrin, Mary Gwyneth | 01/17/2026 | 1:31 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Ghost spiel delivered |
| San Miguel, Dione Rose | 01/17/2026 | 12:00 AM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/17/2026 | 12:41 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/17/2026 | 1:01 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Adonay, Lorena | 01/17/2026 | 12:04 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Flores, Angelica | 01/17/2026 | 1:46 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on ready kick out from Citrix need to login again |
| Borbon, Jeanilee | 01/12/2026 | 7:13 AM | 7:35 AM | Citrix Issue - Sitewide Downtime | General Sydown // Citrix Froze// PDA Error while on call Citrix Froze// PDA Error while on call // cx is still on the line after citrix froze |
| Azarraga V, Joselito | 01/17/2026 | 11:45 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check situation and tried different citrix. Advised TM to initiate cloud reset. |
| Hierro, Alnie Glaze | 01/17/2026 | 1:45 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected | Contacts not disconnected |
| Brinosa, Ma Lourdes | 01/17/2026 | 11:31 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check the situation. ADvised TM to assist cx while pulling up tools. Relaunched PDA and Avaya after call. |
| Arconada, Eva | 01/17/2026 | 1:23 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx then restart PDA and Avaya. |
| Balona, Shela | 01/17/2026 | 1:58 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered: Denali error while on call |
| Azarraga V, Joselito | 01/17/2026 | 1:31 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist customer on line. restart PDA and Avaya once call is done. |
| Caballero, Raquel | 01/17/2026 | 1:58 AM | 2:02 AM | Avaya Issue - Freeze | citirx froze |
| Duabe, Danica Faye | 01/17/2026 | 1:33 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya. |
| Ofalla, Frank Danniel | 01/17/2026 | 1:40 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix while on call |
| Bocala, John Loyd | 01/17/2026 | 1:35 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx then restart PDA and Avaya once async contact is resolved. |
| Claro, Maria Nel | 01/12/2026 | 7:15 AM | 7:23 AM | Avaya Issue - Freeze | Site sysdown. Citrix Freeze |
| Esportuno, John Paul | 01/12/2026 | 7:15 AM | 7:23 AM | Citrix Issue - Sitewide Downtime | Site sysdown. Citrix Freeze |
| Casimero, Ma Jonaville | 01/17/2026 | 1:37 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to assist cx but citrix froze and got kicked. Advised TM to restart PDA, Avaya, and citrix after ghost spiel. |
| Miranda, Kyle Heaven | 01/12/2026 | 7:22 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected |
| Arroyo, Jevine France | 01/17/2026 | 1:35 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA and Avaya, |
| Alvaira, Norallie | 01/17/2026 | 1:00 AM | 1:04 AM | Avaya Issue - Freeze | denali error |
| Aman, Justine Carl | 01/17/2026 | 1:37 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and citrix after ghost spiel initiated. |
| Aravejo, Shelomith | 12/31/2025 | 2:02 AM | 2:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to restart citrix however citrix does not respond as it keeps disconnecting. Initiated Citrix cloud reset but still system issue persist. After changing citrix TM was able to got in and stamp on break. |
| Pantaleon, Laurence | 01/17/2026 | 12:38 AM | 12:49 AM | Avaya Issue - Freeze | telemonitor issue/ cx cannot receive my voice properly/ transferred the call to disputes |
| Florentino, Randy | 01/17/2026 | 2:07 AM | 2:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. Manually pulled up my tools and go on ready. |
| Esporma, Hannah Mae | 01/17/2026 | 3:13 AM | 3:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, kicked out from citrix, call not disconnected |
| Sonio, Jomark Vincent | 01/17/2026 | 3:15 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, kicked out from citrix, call not disconnected |
| Llorente, Mel Rose | 01/17/2026 | 1:36 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised tm to restart pda, citrix and avaya. |
| Pagsuguiron, Rachel | 01/17/2026 | 3:15 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix logged out, call disconnected was able to get a call when disconneted avaya have to reconnect to avaya and citrix took a long time to be kick put. |
| Ocana, Keth David | 01/17/2026 | 3:20 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, kicked out from citrix, call not disconnected. SYSTEM is so lag and had a long time to reboot all the tools and needed me to change station. |
| Sonio, Jomark Vincent | 01/17/2026 | 4:21 AM | 4:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Calsena, April Dexter | 01/17/2026 | 4:11 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call disconnected. |
| Discutido, Karen Grace | 01/17/2026 | 1:28 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to respond to async contact first before restarting PDA, and avaya. |
| Martinez, Jayza Mae | 01/17/2026 | 4:23 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected - call disconnected - restarted citrix |
| Lariza, Angelica | 01/17/2026 | 1:43 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya, and citrix. |
| Brinosa, Ma Lourdes | 01/17/2026 | 2:02 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised TM to restart PDA and avaya. |
| Jamelarin, Uziel Ann | 01/17/2026 | 1:33 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime situation. Cloud reset initiated and TM was able to stamp ready after avaya pull-up. |
| Bocala, John Loyd | 01/17/2026 | 2:30 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and citrix |
| Protasio, Jay Paulo | 01/17/2026 | 1:03 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | assisted tm to restart citrix, pda and avaya. |
| Borja, Phoebe | 01/17/2026 | 1:57 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | assisted tm to restart pda, citrix and avaya. |
| Selorio, Kathleen Joyce | 01/17/2026 | 2:03 AM | 2:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | assisted tm to restart pda, avaya and citrix/ |
| Billanes, Axcelle Mar | 01/17/2026 | 3:15 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and then PDA error while on call, call was not disconnected. |
| Patricio, Aikie | 01/17/2026 | 3:55 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while engage in a call |
| Burbano, Maita | 01/17/2026 | 4:46 AM | 2:58 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised TM to restart pda, avaya, and citrix. |
| Denosta, Aprilyn | 01/12/2026 | 7:37 AM | 7:38 AM | Avaya Issue - Freeze | citrix froze |
| Ballonado, Nilrose Joy | 01/12/2026 | 7:13 AM | 7:24 AM | Citrix Issue - Sitewide Downtime | itrix Froze while cx is on the line || initiated ghost spiel since cx is not responding anymore |
| Borbon, Jeanilee | 01/17/2026 | 2:45 AM | 3:07 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to check downtime issue. Assisted tm to restart pda, citrix and avaya. tools took time to launch as there is slight delay due to latency. |
| Raynaldo, Patricia Joanna | 01/12/2026 | 7:45 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Esportuno, John Paul | 01/12/2026 | 7:45 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Bunol, Alvin Joshua | 01/12/2026 | 9:39 AM | 9:45 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown hard reset and had to pull up my tools again to get back on queue |
| Babela, Kezia Lea | 01/12/2026 | 9:38 AM | 9:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | kicked out of Citrix and restarted the tools |
| Javier, Channa | 01/12/2026 | 9:48 AM | 10:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then denali error |
| Frio, Denziel Marie | 01/17/2026 | 4:11 AM | 4:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out from citrrix after break time, Citrix took so long to pull up. |
| Dizon, Arnel | 01/15/2026 | 10:56 AM | 10:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error Need to set up Avaya |
| Busia, John Paul | 01/17/2026 | 4:18 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out on Citrix while on break| Need to pull up the tools again |
| Alarba, Phoebecates | 01/17/2026 | 4:25 AM | 4:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while trying to transfer CX |
| Atiga, Jessa | 01/15/2026 | 10:36 AM | 10:40 AM | Avaya Issue - Freeze | Citrix froze |
| Raynaldo, Patricia Joanna | 01/15/2026 | 1:04 AM | 1:08 AM | Avaya Issue - Freeze | Citrix Froze |
| Victoriano, Roilen Brian | 01/17/2026 | 4:24 AM | 4:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime issue. Citrix is not launching, advised tm for cloud reset. |
| Dizon, Arnel | 01/15/2026 | 10:56 PM | 10:58 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error Need to set up Avaya |
| Atiga, Jessa | 01/15/2026 | 10:36 PM | 10:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze |
| Busquit, Crislen | 01/17/2026 | 4:00 AM | 4:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Esparagoza, Shiela Mae | 01/17/2026 | 1:44 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, avaya error and kicked out while on call. Relaunched tools before stamping on ready. |
| Miranda, Kyle Heaven | 01/15/2026 | 1:34 AM | 1:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citric Froze and PDA in error |
| Esportuno, John Paul | 01/15/2026 | 1:36 AM | 1:40 AM | Avaya Issue - Freeze | Citrix froze |
| Esteban, Janelle | 01/20/2026 | 1:35 AM | 1:40 AM | Avaya Issue - Freeze | Citrix Froze |
| Dizon, Arnel | 01/15/2026 | 1:39 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric Froze while on call. Need to set up again |
| Borbon, Jeanilee | 01/15/2026 | 1:44 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric Froze while on ready but after citrix froze received a call for 55 secs on the line ISSUE: Citric Froze while on ready but after citrix froze received a call for 55 secs on the line // cx no response |
| Javier, Channa | 01/15/2026 | 1:45 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric Froze while on call. |
| Federiso, Maria Angela | 01/17/2026 | 4:22 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted tm to restart citrix, avaya and pda. |
| Denosta, Aprilyn | 01/15/2026 | 1:39 AM | 1:42 AM | Avaya Issue - Freeze | Citrix froze |
| Dy, Aaron Matthew | 01/17/2026 | 4:09 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esteban, Janelle | 01/15/2026 | 2:10 AM | 2:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error. |
| Arellano, Rose Anne | 01/17/2026 | 5:33 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, avaya, and citrix. |
| Beltran, Mary Grace | 01/17/2026 | 4:04 AM | 4:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Zurbano, Ma Evonne | 01/17/2026 | 4:28 AM | 4:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nicodemus, Mary Joy | 01/17/2026 | 4:10 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capurcos, Joan | 01/17/2026 | 5:33 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, avaya and citrix. tm was able to go on ready again. |
| Matillano, Mary Grace | 01/15/2026 | 2:45 AM | 2:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Error in changing states in PDA |
| Busquit, Crislen | 01/17/2026 | 4:31 AM | 4:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bunol, Alvin Joshua | 01/15/2026 | 3:04 AM | 3:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Diocos, Fredgine Mae | 01/17/2026 | 5:41 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | advised tm to restart pda, avaya, and citrix. |
| Espedillon, Edelmar | 01/17/2026 | 5:38 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arao, Joy | 01/17/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Selorio, Kathleen Joyce | 01/17/2026 | 5:38 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart pda and avaya |
| Atiga, Jessa | 01/15/2026 | 2:36 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while cx on the line, Ghost spiel initiated kick out of citrix need to set up again. |
| Ambrosio, Mica | 01/17/2026 | 5:40 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Busquit, Crislen | 01/17/2026 | 5:25 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 01/15/2026 | 2:51 AM | 3:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call. then citrix got disconnected two times this time I tried to login again for the third time I was able to successful login and was able to pull up my tools. |
| Bolante, Pholla Jeve | 01/17/2026 | 5:52 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alcones, Paula Jane | 01/17/2026 | 5:39 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kicked out | no response heard from the caller |
| Arao, Joy | 01/17/2026 | 6:10 AM | 6:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Raynaldo, Patricia Joanna | 01/15/2026 | 5:08 AM | 5:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze// Citrix disconnected/ Cx no response |
| Bacatano, May | 01/17/2026 | 6:04 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delegencia, Karl Kevin | 01/17/2026 | 5:40 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart citrix, pda and avaya. |
| Matillano, Mary Grace | 01/15/2026 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out of citrix |
| Deocampo, Joemar | 01/17/2026 | 5:28 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0835166 | Citrix froze | Citrix kicked out no audio while on a three way call with the seller/ restart PC |
| Bacuta, Shairra Joy | 01/17/2026 | 10:05 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | fro 2 mins the citrix is frozen, then citrix logoff ISSUE: citrix froze, citrix kicked out, |
| Solis, Mary Louise | 01/17/2026 | 1:45 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error, avaya exit and citrix froze |
| Delfin, Vanneza | 01/17/2026 | 5:40 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to check downtime. Assisted TM to restart PDA, avaya and citirx. |
| Bernas, Cesa Marie | 01/17/2026 | 4:27 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Tecson, Cathy | 01/17/2026 | 5:44 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen |
| Deviente, Jenny | 01/17/2026 | 4:35 AM | 4:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, citrix kick ouit |
| Manican, Joanna Len | 01/17/2026 | 5:26 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart pda, avaya and citrix. |
| Solis, Mary Louise | 01/17/2026 | 5:43 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denalie error, avaya exit and cetrix froze |
| Dongon, Andrea Marie | 01/17/2026 | 5:39 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denalie error, avaya exit and cetrix froze |
| Patricio, Jason | 01/17/2026 | 1:45 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | avaya disconnected, PC froze |
| Leccio, Queen Pearl | 01/17/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error, Avaya exit and kick out from Cetrix |
| Fiolog, Crystal May | 01/17/2026 | 5:56 AM | 6:36 AM | Citrix Latency - Change Citrix Server | Assisted tm to check downtime. Assisted tm to restart pda, avaya and citrix. Citrix took time to launch due to latency issue. Initiated citrix cloud reset. |
| Vega, Genre Judd | 01/17/2026 | 5:48 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error| Citrix froze |
| Simon, Cheryll Grace | 01/17/2026 | 5:50 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hang, PDA error |
| Buenvenida, Grace | 01/17/2026 | 5:49 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| De Juan, Ivan Raphael | 01/17/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Nepomuceno, Shenie | 01/17/2026 | 6:47 AM | 6:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on lunch |
| Bernas, Cesa Marie | 01/17/2026 | 5:43 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Bacuta, Shairra Joy | 01/17/2026 | 12:38 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | on call, PDA gone |
| Deocampo, Joemar | 01/17/2026 | 1:24 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - While on call ghost spill initiated |
| Galleno, Mark | 01/17/2026 | 1:32 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - While on call and it was not disconnected was kicked out from Citrix need to restart and pull up all tools again. |
| Aravejo, Shelomith | 01/17/2026 | 6:37 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda, avaya, and citrix after ghost spiel. |
| Deviente, Jenny | 01/17/2026 | 5:48 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC froze |
| Cortes, Gabriel | 01/17/2026 | 5:48 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; Citrix Restart |
| Lucahin, Angelie | 01/17/2026 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Contacts Disconnected PDA freeze/ while on call , PDA gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt , Restart PDA and VPN only . |
| Arconada, Eva | 01/17/2026 | 5:25 AM | 5:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to respond to async contact first before restarting pda and avaya |
| Discutido, Karen Grace | 01/17/2026 | 5:25 AM | 5:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to respond to async contact then relaunch tools. |
| Borda, Lourgene | 01/17/2026 | 1:43 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix kicked out call was not disconnected |
| Frio, Denziel Marie | 01/17/2026 | 4:23 AM | 4:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya took a long time to pull up. PDA become white. Need to restart PDA |
| Patricio, Aikie | 01/17/2026 | 4:25 AM | 4:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Balasa, Lhea Joy | 01/17/2026 | 1:35 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on Call | PDA Error, Avaya Disconnected , VPN Disconnected, VPN restart, relogin to PDA |
| Sanchez, Queenie Joy | 01/17/2026 | 3:55 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze the citrix kickout while on call, call was not disconnected. |
| Cobrado, Ma Cyrine | 01/17/2026 | 5:40 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze the citrix kickout while on call| No audio Contact disconnected | Restart Citrix |
| Ongkingco, Kim Verly | 01/17/2026 | 5:51 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. 5:41 AM - 5:51 AM Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Estebes, Immanuel | 01/17/2026 | 5:50 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Pulled up all my tools and logged in to PDA. |
| Badillo, Bernard Luis | 01/17/2026 | 2:12 AM | 2:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Avaya and PDA reset, took too long to log in to citrix. |
| Bacuta, Shairra Joy | 01/17/2026 | 6:08 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 2 mins citrix frozen, on call, had to ghost spiel, eventually got kicked out from citrix |
| Galagate, Kheven | 01/17/2026 | 6:46 AM | 6:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arao, Joy | 01/17/2026 | 6:45 AM | 6:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tablo, Roxann | 01/17/2026 | 1:59 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix kicked out call was disconnected |
| Ginoy, Gidion | 01/17/2026 | 5:36 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout call was not disconnected. Restart tools. |
| Borbon, Jeanilee | 01/15/2026 | 5:47 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call // re pull-up AVAYA |
| Lubrin, Mary Gwyneth | 01/17/2026 | 5:30 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready then call came in after. Ghost spiel delivered. |
| Borda, Lourgene | 01/17/2026 | 5:35 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix kicked out call was disconnected |
| Tanuyan, Zephamor Borrish | 01/17/2026 | 6:23 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix got disconnected right after I stamped on ready. |
| Galleno, Mark | 01/17/2026 | 5:36 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - While on call and it was not disconnected was kicked out from Citrix need to restart and pull up all tools again. |
| Frial, Dave Lee | 01/17/2026 | 6:35 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deocampo, Kelvin James | 01/17/2026 | 4:19 AM | 4:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while call still connected |
| Tablo, Roxann | 01/17/2026 | 5:55 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | ghost spiel call disconnected |
| Taladtad, Jelly Ann | 01/17/2026 | 4:22 AM | 4:26 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error after the call |
| Randoy, Jenebeth | 01/17/2026 | 6:03 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Unable to stamp on break after 1on1 | PDA went on loading | Restarted Tools |
| Aluad, Rose Ann | 01/17/2026 | 1:55 AM | 1:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Manican, Joanna Len | 01/17/2026 | 5:26 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, no audio - delivered ghost spiel, Restarted VPN, AVAYA, Citrix and PDA. Restarted PC as well as it takes too long for the tools to load/pull up |
| Aluad, Rose Ann | 01/17/2026 | 5:56 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error |
| Nepomuceno, Shenie | 01/17/2026 | 1:45 AM | 2:13 AM | Avaya Issue - Freeze | There is also a freeze part of the screen where part of google chrome can't be move despite of the attempt to minimize and close the tab. I resolve the concern of my cx first before we did the troubleshooting. |
| Aluad, Rose Ann | 01/17/2026 | 4:21 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Esporma, Hannah Mae | 01/17/2026 | 7:47 AM | 7:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error, call got disconnected |
| Bisnar, Ma Lucevie | 01/17/2026 | 5:30 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Abrise, Fatima | 01/17/2026 | 5:55 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, contact not disconnected, Restarted Citrix and pull up tools |
| Bocala, John Loyd | 01/17/2026 | 5:36 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to respond to async contact before restarting pda and avaya. |
| Rabino, Ramina | 01/17/2026 | 5:50 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, no audio - delivered ghost spiel, Restarted VPN, AVAYA, Citrix and PDA. Restarted PC as well as it takes too long for the tools to load/pull up, grace period need to transfer station. |
| Teodosio, Angelica | 01/17/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda and avaya. |
| Balasa, Lhea Joy | 01/17/2026 | 5:34 AM | 5:55 AM | Avaya Issue - Freeze | Citrix froze | Citrix kicked out need to restart and pull up tools again | HAVING HARD TIME PULL UP AVAYA |
| Arroyo, Jevine France | 01/17/2026 | 5:36 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart PDA, Avaya and citrix. |
| Celino, Chriselle | 01/17/2026 | 5:29 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:29 AM Citrix froze while on call. 5:34 AM Kicked out from citrix. All tools disappeared. Pulled out all\new tools. |
| Celino, Chriselle | 01/17/2026 | 1:27 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:27 AM Citrix froze while on call. 1:33 AM Kicked out from citrix and call ended. All tools disappeared. Pulled out all\new tools. VPN: PHX |
| Acoyong, Angel Joy | 01/17/2026 | 4:17 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error Citrix froze |
| Dayalo, Czarina Joy | 01/17/2026 | 7:46 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out while on lunch |
| Marcos, Lyka Joy | 01/17/2026 | 4:03 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CALL DISCONNECTED |
| Ricardo, Danicah | 01/17/2026 | 3:09 AM | 3:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on break |
| Pantaleon, Laurence | 01/17/2026 | 4:16 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze - PDA error |
| Donato, Elizabeth | 01/17/2026 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised tm to restart pda and avaya. |
| Mendoza, Julie Ann | 01/17/2026 | 4:20 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error. |
| Aman, Justine Carl | 01/17/2026 | 5:36 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to initiate ghost spiel. restart pda, avaya and citrix. |
| Azarraga V, Joselito | 01/17/2026 | 5:32 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. tm was able to go on ready. |
| Duabe, Danica Faye | 01/17/2026 | 5:34 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix, pda, and avaya. |
| Sonio, Jomark Vincent | 01/17/2026 | 7:20 AM | 7:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Basas, Gerlyn | 01/17/2026 | 5:51 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda, avaya and citrix. |
| Virgo, Jeniebabes | 01/17/2026 | 5:53 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to initiate ghost spiel once done restart pda, avaya and citrix. |
| Bunol, Alvin Joshua | 01/15/2026 | 5:43 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out of citrix while on call |
| Dorado, Honey Mae | 01/15/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out of citrix while on call |
| Dizon, Arnel | 01/15/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call. Need to set up sign |
| Esportuno, John Paul | 01/15/2026 | 5:43 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then kickout needs to pull up necessary tools |
| Miranda, Kyle Heaven | 01/15/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected and call was disconnected had to restart and pull up another Citrix and set up again and track the calls that has been affected by the sysdown |
| Esteban, Janelle | 01/15/2026 | 5:44 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and call got disconnected/ hard reset |
| Casimero, Ma Jonaville | 01/17/2026 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya and citrix. citrix disconnection still continues, citrix cloud reset was initiated. |
| Matillano, Mary Grace | 01/15/2026 | 6:55 AM | 6:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call || error in changing states |
| Denosta, Aprilyn | 01/15/2026 | 6:39 AM | 6:41 AM | Avaya Issue - Freeze | PDA Error |
| Babela, Kezia Lea | 01/15/2026 | 9:46 AM | 10:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | changed pod twice because cannot open my avaya, cannot login on avaya |
| Alvaira, Norallie | 01/17/2026 | 5:03 AM | 6:02 AM | Citrix Latency - Change Citrix Server | Assisted TM to check downtime. There was a problem for citrix as it took time to load as well as tools like PDA and Spark. Attempted multiple troubleshooting and changing of citrix server but still same issue persist. Advised TM to change station and helped her to log in again but still same issue shows where citrix takes time to load. After multiple citrix server change TM was able to stamp readty. |
| Atiga, Jessa | 01/15/2026 | 6:37 AM | 6:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze /PDA error |
| Denosta, Aprilyn | 01/16/2026 | 10:00 AM | 10:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and waited for it to be connected |
| Dizon, Arnel | 01/16/2026 | 11:35 PM | 11:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error. restart avaya and denali |
| Matillano, Mary Grace | 01/16/2026 | 11:34 PM | 11:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze || no audio |
| Javier, Channa | 01/16/2026 | 1:43 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/denali error |
| Acoyong, Angel Joy | 01/17/2026 | 8:14 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Esportuno, John Paul | 01/16/2026 | 1:37 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then disconnected. Needs to relogin and pull up necessary tools |
| Deita, Kimberly | 01/17/2026 | 8:13 AM | 8:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error. |
| Bunol, Alvin Joshua | 01/16/2026 | 1:44 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown while on call and my citrix resetted, had to wrap up the call and set up my tools again to get back on queue |
| Borbon, Jeanilee | 01/16/2026 | 1:45 AM | 2:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on call // forced to restart the Citrix // AVAYA Issue ISSUE: Citrix froze while on call // forced to restart the Citrix // AVAYA Issue |
| Miranda, Kyle Heaven | 01/16/2026 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call was disconnected advise to pull up another citrix and restart again since the citrix got on glitch |
| Dizon, Arnel | 01/16/2026 | 1:37 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze, denali error need to restart avaya and denali. |
| Denosta, Aprilyn | 01/16/2026 | 2:10 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, Hard reset |
| Ortiz, Arian Mae | 01/12/2026 | 7:13 AM | 7:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered an error while on call. Citrix froze/Citrix disconnected/need to restart my Citrix./Assisting the CX without PDA/the call ended by 07:47 AM |
| Atiga, Jessa | 01/16/2026 | 1:27 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | reboot comp due to latency/ permission to log out. |
| Alegria, Princess Sharah Jade | 01/12/2026 | 7:29 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kicked out while on lunch |
| Bunol, Alvin Joshua | 01/16/2026 | 5:45 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown while on call, had to wrap up the call and to get back on queue. Citrix froze |
| Matillano, Mary Grace | 01/16/2026 | 5:44 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Had to set up tools again |
| Cesar, Maila | 01/12/2026 | 7:45 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Kicked out while on lunch restart citrix |
| Luz, Dominic | 01/17/2026 | 8:16 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out |
| Dorado, Honey Mae | 01/16/2026 | 5:52 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected//PDA error while on lunch |
| Raynaldo, Patricia Joanna | 01/16/2026 | 5:52 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected//PDA error while on lunch |
| Burbano, Maita | 01/17/2026 | 8:40 AM | 8:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and error |
| Javier, Channa | 01/16/2026 | 5:43 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error While on lunch |
| Miranda, Kyle Heaven | 01/16/2026 | 5:56 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Dizon, Arnel | 01/16/2026 | 4:50 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sydown after Sysdown. Citrix disconnected. Restart Citrix and Pull up tools but while on trying to set up again Sysdown occur. HARD RESET. Tried to restart citrix on LVS/PHX but failed. Tried open again in DUB. Need to Restart again and pull up all tools again. |
| Denosta, Aprilyn | 01/16/2026 | 6:56 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Taylor, Joeline | 01/12/2026 | 8:03 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error / restarts PDA |
| Javier, Channa | 01/17/2026 | 10:07 PM | 10:13 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Audio is not working citrix froze for 3 mins then got disconnected |
| Saquita, Jashsen Mea | 01/12/2026 | 7:45 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked |PDA ERROR |restart Citrix and PDA |
| Dela Sada, Michaela | 01/17/2026 | 7:24 AM | 8:18 AM | Citrix Latency - Change Citrix Server | Assisted TM to check downtime situation. Citrix is having an issue which the screen turns black after restart, advised tm to restart again ang still, the same issue shows. Initiated multiple attempts to change citrix server and another issue came which it takes time to load all tools including pda and avaya. Restarted the citrix again and it got kicked out which we did another citrix cloud reset which resolved the downtime issue. |
| Dizon, Arnel | 01/17/2026 | 10:58 PM | 11:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze, Denali error |
| Brillantes, Angel Mae | 01/12/2026 | 8:19 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out after the call// need to restart the Citrix |
| Matillano, Mary Grace | 01/17/2026 | 1:36 AM | 1:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze || No Audio |
| Saquita, Jashsen Mea | 01/12/2026 | 8:24 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Raynaldo, Patricia Joanna | 01/17/2026 | 1:35 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze// Cx disconnected |
| Billones, King Jether | 01/12/2026 | 8:28 AM | 8:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR Call not disconnected | RESTARTS PDA AND AVAYA BECAUSE WE ARE UNABLE TO DISCONNECT THE CALL FROM AVAYA |
| Bunol, Alvin Joshua | 01/17/2026 | 1:46 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call and had to wrap up the call to get back on queue since the call was not disconnected. |
| Alegria, Princess Sharah Jade | 01/12/2026 | 9:51 AM | 9:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked |PDA ERROR | cAll disconnected |
| Denosta, Aprilyn | 01/17/2026 | 2:09 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Alegria, Princess Sharah Jade | 01/13/2026 | 1:24 AM | 1:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | restarts PDA |
| Raynaldo, Patricia Joanna | 01/17/2026 | 2:15 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA denali error and call was disconnected |
| Calsena, April Dexter | 01/17/2026 | 8:13 AM | 8:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Deita, Kimberly | 01/13/2026 | 4:07 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. PDA error. | restarts citrix |
| Bunol, Alvin Joshua | 01/17/2026 | 2:25 AM | 3:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix hard reset while on call and had to wrap up the call to get back on queue since the call was not disconnected. |
| Salgado, Janelle Marie | 01/13/2026 | 4:19 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | restart PDA and stamp ready |
| Varcas, Shennar | 01/13/2026 | 3:31 AM | 3:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout call not disconnected | restart citrix |
| Ortiz, Arian Mae | 01/13/2026 | 4:14 AM | 4:20 AM | No Audio - PDA/ other tools still functional | Need to change station/Audio Problem due to Teleconnector | assisted by WF Angel |
| Humpay, Elaine | 01/13/2026 | 12:26 AM | 12:31 AM | Avaya Issue - Freeze | IP Address issue in AVAYA | had to set up the AVAYA details / not ready on time |
| Humpay, Elaine | 01/13/2026 | 4:20 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICK/unable to log in AVAYA | had to restart PDA |
| Alegria, Princess Sharah Jade | 01/13/2026 | 5:42 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out during lunch |
| Saquita, Jashsen Mea | 01/13/2026 | 6:25 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |Citrix kicked out restart PDA and Citrix |
| Brillantes, Angel Mae | 01/13/2026 | 8:12 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected / Need to restart my Citrix | took a while to get in to citrix successfully |
| Brillantes, Angel Mae | 01/13/2026 | 6:34 AM | 6:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out while on call// need to restart the Citrix |
| Comala, John Vincent | 01/13/2026 | 7:19 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/CITRIX kicked out while engaged with a call |
| Basas, Kirk Michael | 01/17/2026 | 4:16 AM | 4:27 AM | No Audio - PDA/ other tools still functional | KICKED OUT OF CITRIX / NO AUDIO |
| Saquita, Jashsen Mea | 01/13/2026 | 7:40 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR while on break |Citrix kicked out restart PDA and Citrix |
| Espejo, Renalyn | 01/17/2026 | 4:32 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with a call when PDA shows error and the call automatically disconnected. |
| Valerio, Mark David | 01/13/2026 | 7:40 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Taylor, Joeline | 01/13/2026 | 7:50 AM | 7:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | had to restart citrix |
| Pantaleon, Laurence | 01/17/2026 | 8:19 AM | 8:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kicked me out while on avail/ had to change PC/station since tools and PC is being slow after citrix restart |
| Espejo, Renalyn | 01/17/2026 | 7:27 AM | 7:35 AM | Avaya Issue - Freeze | kicked to Citrix after the call. Need to restart and re-pull up tools. |
| Cesar, Maila | 01/13/2026 | 8:04 AM | 8:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out | restarts citrix , took a while to load |
| Mendoza, Julie Ann | 01/17/2026 | 8:22 AM | 8:23 AM | Avaya Issue - Freeze | Citrix froze while on avail. Network and Avaya disconnected. Denali error |
| Saquita, Jashsen Mea | 01/13/2026 | 8:14 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Empino, Gene Reynald | 01/17/2026 | 8:15 AM | 6:26 AM | Avaya Issue - Freeze | kickout citrix |
| Marcos, Lyka Joy | 01/17/2026 | 1:50 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Alojado, Geoven | 01/17/2026 | 8:14 AM | 8:20 AM | Avaya Issue - Freeze | Citrix froze cannot touch screen PDA error during break |
| Marcos, Lyka Joy | 01/17/2026 | 8:05 AM | 8:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Mendoza, Ivie | 01/17/2026 | 8:12 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix |
| Ponsaran, Mary Flor | 01/13/2026 | 8:13 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout | PDA ERROR | restart PDA |
| Galisim, Lovely Nicole | 01/17/2026 | 8:06 AM | 8:13 AM | Avaya Issue - Freeze | kicked out of citrix - call disconnected |
| Deocampo, Kelvin James | 01/17/2026 | 8:13 AM | 8:21 AM | Avaya Issue - Freeze | System down during break |
| Marcos, Lyka Joy | 01/17/2026 | 8:51 AM | 8:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED WHILE ON CALL |
| Deita, Kimberly | 01/13/2026 | 8:08 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. PDA error. Restart PDA |
| Basas, Kirk Michael | 01/17/2026 | 8:16 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix, had to pull up tools again |
| Ortiz, Arian Mae | 01/13/2026 | 8:09 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered a system issue while on break/Citrix froze/Citrix Disconnected/Need to restart my Citrix |
| Billones, King Jether | 01/13/2026 | 8:14 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICKOUT / CITRIX RESTART / VPN RESTART / AVAYA RESTART |
| Empino, Gene Reynald | 01/14/2026 | 3:33 AM | 3:44 AM | Avaya Issue - Freeze | citrix kickout |
| Ligson, Jonnibelle | 01/13/2026 | 8:12 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected / Need to restart my Citrix |
| Saquita, Jashsen Mea | 01/13/2026 | 8:40 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out and PDA ERROR | restart PDA and Citrix |
| Billones, Mark | 01/17/2026 | 3:30 AM | 3:42 AM | Avaya Issue - Freeze | SYSTEM ISSUE: Citrix Froze And Disconnected |
| Ofalla, Frank Danniel | 01/17/2026 | 5:40 AM | 5:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | kicked out of citrix while on call |
| Alegria, Princess Sharah Jade | 01/13/2026 | 9:40 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out and PDA ERROR |
| Humpay, Elaine | 01/14/2026 | 11:30 PM | 11:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Unable to connect to VPN/AVAYA | had to change station |
| Hiloma, Ronalie | 01/17/2026 | 4:07 AM | 4:19 AM | Avaya Issue - Freeze | system issue- froze pda error |
| Balona, Shela | 01/17/2026 | 4:57 AM | 5:53 AM | Avaya Issue - Freeze | Kicked out while waiting foe the next call |
| Sonio, Jomark Vincent | 01/17/2026 | 7:20 AM | 7:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Deita, Kimberly | 01/14/2026 | 12:09 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error. |
| Varcas, Shennar | 01/14/2026 | 3:20 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error while on unscheduled break | RESTARTS PDA |
| Salgado, Janelle Marie | 01/14/2026 | 3:43 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Denali error |
| Ponsaran, Mary Flor | 01/14/2026 | 3:39 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kickout | call not disconnected | restart |
| Taylor, Joeline | 01/14/2026 | 3:52 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out | RESTART CITRIX |
| Humpay, Elaine | 01/14/2026 | 3:56 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Saquita, Jashsen Mea | 01/14/2026 | 3:33 AM | 3:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | had to restart PDA AVAYA |
| Ponsaran, Mary Flor | 01/14/2026 | 5:29 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | citrix kickout after lunch| PDA not pulling up| advised by WF Angel to change PC| changed PC 4 times because citrix is not pulling up and PDA is not pulling up |
| Comala, John Vincent | 01/14/2026 | 7:03 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/CITRIX kicked out while engaged with a call/ Did not mirror |
| Varcas, Shennar | 01/14/2026 | 7:15 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Kick out |
| Ortiz, Arian Mae | 01/14/2026 | 7:09 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Citrix Disconnected/Need to restart my Citrix |
| Brillantes, Angel Mae | 01/14/2026 | 7:07 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Kick out// need to restart the Citrix and pull up all the tools. |
| Valerio, Mark David | 01/14/2026 | 7:07 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Kick out// need to restart the Citrix |
| Valerio, Mark David | 01/14/2026 | 7:17 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, PDA error |
| Saquita, Jashsen Mea | 01/14/2026 | 7:17 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and PDA ERROR | restart PDA and citrix |
| Ligson, Jonnibelle | 01/14/2026 | 7:11 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Citrix Disconnected/Need to restart my Citrix |
| Cabantugan, Herjie | 01/18/2026 | 3:20 PM | 3:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Done |
| Lamayo, Alvin | 01/17/2026 | 11:50 PM | 12:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/17/2026 | 1:45 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/18/2026 | 4:03 PM | 4:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Amante, Eldy Christian | 01/18/2026 | 4:40 PM | 4:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Done |
| Franco, Doreen | 01/18/2026 | 4:51 PM | 4:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dimo, Charisse | 01/18/2026 | 5:20 PM | 5:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Tanong, Kelly | 01/18/2026 | 5:59 PM | 6:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Gabucay, Canskie | 01/18/2026 | 6:08 PM | 6:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/18/2026 | 4:14 PM | 4:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cahilig, Raven Roe | 01/18/2026 | 6:08 PM | 6:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and gets disconnected eventually, relogged into Citrix but the call was no longer active | delivered good news while the call is in Avaya | no audio -- Citrix keeps logging out even though restarted it - had to restart twice | moved to other station from 32-D to 38-G. |
| Rubio, Mary Ann | 01/18/2026 | 6:31 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and gets disconnected. Did ghost spiel and restarted VPN, AVAYA and PDA |
| Dicon, Reymelyn Grace | 01/18/2026 | 6:46 PM | 6:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/18/2026 | 7:19 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/18/2026 | 7:38 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/18/2026 | 7:00 PM | 7:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocena, Karl Vincent | 01/18/2026 | 7:37 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the Citrix froze and VPN disconnected | call got dc | had to restart VPN and relogging in on Avaya and Denali |
| Diama, Joana Marie | 01/18/2026 | 7:35 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during call and disconnected after few minutes. Had to restart VPN and re-sign in Avaya to stamp to ready. |
| Sobredo, Mark Bryan | 01/18/2026 | 7:45 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Sobredo, Mark Bryan | 01/18/2026 | 7:45 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Jalocon, Marites | 01/18/2026 | 7:40 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during call and disconnected after few minutes. Need to finish the call and restart VPN and re-sign in Avaya and repull up tools. |
| Acevedo, Maria Therese Anne | 01/18/2026 | 8:06 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | After pending the chat, Citrix froze and was kicked out of Citrix, relogged in but all tools were disconnected. Pulled up all tools and stamp of ready |
| Navarra, Danelyn | 01/18/2026 | 8:06 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & disconnected while on call. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Andrade, Yvonie | 01/18/2026 | 8:27 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | I was on messaging when the Citrix froze, VPN disconnected and was kicked out from Citrix after. Had to connect to VPN again and re-login back and stamp on ready. |
| Balasa, Jenneth | 01/18/2026 | 7:50 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 01/18/2026 | 7:56 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/18/2026 | 7:55 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 01/18/2026 | 8:27 PM | 8:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/18/2026 | 8:05 PM | 8:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dalmino, Josie | 01/18/2026 | 9:38 PM | 9:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/18/2026 | 8:51 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alejandro, Crisnavel | 01/18/2026 | 9:39 PM | 9:49 PM | Citrix Latency - Change Citrix Server | Was the call disconnected?: Who was the callback endorsed to: Assisted By: Coach Ray |
| Tanong, Kelly | 01/18/2026 | 9:25 PM | 9:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Martus, Feleah Mae | 01/18/2026 | 5:00 PM | 5:57 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: n/a Who was the callback endorsed to: Assisted By: WF JP |
| Barroa, Cyrene | 01/18/2026 | 8:48 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Who was the callback endorsed to: Mentor Dhanelyn Assisted By: Coach Ray |
| Habulan, Nicole | 01/18/2026 | 8:45 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: TL Allen Assisted By: Coach Ray |
| Gan, Mikael Van | 01/18/2026 | 8:48 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: mentor diego Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/18/2026 | 8:47 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Neil |
| Obafial, Mark Gyzzynn | 01/18/2026 | 7:25 PM | 7:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?:Yes Who was the callback endorsed to?:NA Assisted By: Coach Arlene (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Alejandro, Crisnavel | 01/18/2026 | 5:22 PM | 5:43 PM | Citrix Latency - Change Citrix Server | Assisted By: WF JP |
| Castro, Harvey Nicolai Andrew | 01/18/2026 | 6:33 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Who was the callback endorsed to: Mentor Dhenelyn Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/18/2026 | 6:28 PM | 6:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to?: n/a Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/18/2026 | 6:26 PM | 6:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: Coach Ray and |
| Gallardo, Kian Jan | 01/18/2026 | 6:26 PM | 6:32 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Was the call disconnected?: no Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: Coach Ray and |
| Altamia, Margie Ann | 01/18/2026 | 5:53 PM | 6:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Cahilig, Raven Roe | 01/18/2026 | 7:49 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Cahilig, Raven Roe | 01/18/2026 | 9:48 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Gabucay, Canskie | 01/18/2026 | 10:09 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borda, Ginalyn | 01/18/2026 | 5:00 PM | 5:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: n/a Who was the callback endorsed to: Assisted By: WF JP / coach ray |
| Dizon, Arnel | 01/17/2026 | 12:15 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out to citrix cx disconnected. need to restart citrix |
| Dizon, Arnel | 01/17/2026 | 2:58 AM | 3:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frooze, cx disconnected. |
| Atiga, Jessa | 01/17/2026 | 1:42 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call and had to wrap up the call to get back on queue since the call was not disconnected and need to set up again. |
| Matillano, Mary Grace | 01/17/2026 | 5:40 AM | 5:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze || Logged out of citrix || No audio. login to citrix and restart avaya |
| Atiga, Jessa | 01/17/2026 | 5:45 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while cx on the line |
| Raynaldo, Patricia Joanna | 01/17/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Dorado, Honey Mae | 01/17/2026 | 1:44 AM | 1:46 AM | Avaya Issue - Freeze | Avaya Disconnected |
| Polvorosa, Trezia Mae | 01/18/2026 | 8:24 PM | 8:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 01/18/2026 | 8:44 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Lopez, Jean | 01/18/2026 | 8:37 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dorado, Honey Mae | 01/17/2026 | 5:46 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout of citrix need to set up again |
| Conlu, Ma Josefa | 01/18/2026 | 8:33 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Borda, Ginalyn | 01/18/2026 | 5:05 PM | 5:18 PM | Citrix Latency - Change Citrix Server | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: WF JP |
| Biclar, Andreia Sacci | 01/18/2026 | 8:42 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Rubio, Mary Ann | 01/18/2026 | 10:51 PM | 10:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on call, vpn disconnected. Need to restart citrix, vpn, avaya and PDA |
| Esportuno, John Paul | 01/17/2026 | 5:40 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kickout of citrix need to set up again and pull up necessary tools |
| Castro, Harvey Nicolai Andrew | 01/18/2026 | 10:30 PM | 10:41 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Esteban, Janelle | 01/17/2026 | 5:59 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kickout of citrix need to set up again and pull up necessary tools |
| Diamonon, Fons Fernando | 01/18/2026 | 10:59 PM | 11:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on chat then got kicked out of citrix. Had to restart Citrix and re pull up all tools and PDA |
| Raynaldo, Patricia Joanna | 01/17/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ Avaya disconnected |
| Gallardo, Kian Jan | 01/18/2026 | 10:27 PM | 10:39 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Was the call disconnected?: no Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: Coach Ray |
| Dimo, Charisse | 01/18/2026 | 11:02 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Bunol, Alvin Joshua | 01/17/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix hard reset while on call and had to wrap up the call to get back on queue since the call was not disconnected. Citrix hard reset |
| Denosta, Aprilyn | 01/17/2026 | 5:45 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, kick out of citrix and still assisting customer with out PDA |
| Martus, Feleah Mae | 01/18/2026 | 9:30 PM | 10:06 PM | Citrix Latency - Change Citrix Server | Account Number: n/a Was the call disconnected?: n/a Assisted By: Coach Ray |
| Dizon, Arnel | 01/17/2026 | 7:00 AM | 7:04 AM | Avaya Issue - Freeze | Citrix Froze |
| Borda, Ginalyn | 01/18/2026 | 10:35 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Martus, Feleah Mae | 01/18/2026 | 10:58 PM | 10:59 PM | Avaya Issue - Freeze | Was the call disconnected?: n/a Who was the callback endorsed to: Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/18/2026 | 10:35 PM | 11:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no need for a callback i did provided the good news for a buyer and i was able to work it Assisted By: WF JP |
| Tecson, Cathy | 01/18/2026 | 11:46 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Beltran, Mary Grace | 01/18/2026 | 8:05 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Galagate, Kheven | 01/17/2026 | 8:04 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esparagoza, Shiela Mae | 01/18/2026 | 11:34 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart pda and avaya once call is done. |
| Biclar, Andreia Sacci | 01/18/2026 | 11:32 PM | 11:43 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 01/18/2026 | 11:52 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Carlos, Anna Mae | 01/18/2026 | 11:00 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/18/2026 | 10:48 PM | 11:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/18/2026 | 11:09 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/18/2026 | 11:35 PM | 11:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/18/2026 | 11:40 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 01/18/2026 | 11:57 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 01/18/2026 | 11:58 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dalmino, Josie | 01/18/2026 | 12:52 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acoyong, Angel Joy | 01/18/2026 | 12:30 AM | 12:43 AM | Citrix Latency - Change Citrix Server | assisted tm to restart citrix server. cloud reset initiated. |
| Gabucay, Canskie | 01/18/2026 | 12:06 AM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Jalocon, Marites | 01/18/2026 | 11:44 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restart Avaya and denali. |
| Diocena, Karl Vincent | 01/18/2026 | 11:38 PM | 11:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze and disconnected | call got dc afterwards | had to restart citrix VPN and relogin in on avaya and denali |
| Diama, Joana Marie | 01/18/2026 | 11:38 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out Citrix while on call. Call returned when VPN reconnected but eventually lost audio. Delivered GS and resigned in to Citrix without restarting tools. Signed in to Avaya then stamped to ready. |
| Sobredo, Mark Bryan | 01/18/2026 | 11:44 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Navarra, Danelyn | 01/18/2026 | 12:07 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on call. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Cahilig, Raven Roe | 01/18/2026 | 11:53 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Balasa, Lhea Joy | 01/19/2026 | 10:01 PM | 10:11 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on ready | VPN Disconnected | Need to pull up VPN and avaya again |
| Escalada, Jacene Joy | 01/18/2026 | 11:31 PM | 11:37 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on ready | VPN Disconnected | Need to pull up VPN and avaya again | PDA Error | call got disconnected. |
| Galleno, Mark | 01/18/2026 | 12:55 AM | 1:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali Error while on Break was kicked out from Citrix and need to pull up tools again and need to restart. |
| Alvaira, Norallie | 01/17/2026 | 9:42 AM | 9:49 AM | Avaya Issue - Freeze | citrix froze / denali error |
| Hierro, Alnie Glaze | 01/17/2026 | 9:46 AM | 10:00 AM | Avaya Issue - Freeze | Citrx Disconnected | Contacts not disconnected |
| Caballero, Raquel | 01/17/2026 | 6:00 AM | 6:12 AM | Avaya Issue - Freeze | citirx froze and disconnected |
| Caballero, Raquel | 01/17/2026 | 10:01 AM | 10:05 AM | Avaya Issue - Freeze | citirx froze |
| Aluad, Rose Ann | 01/17/2026 | 9:56 AM | 10:00 AM | Avaya Issue - Freeze | Citrix out |
| Ofalla, Frank Danniel | 01/17/2026 | 9:45 AM | 9:53 AM | Avaya Issue - Freeze | denali error while on call |
| Randoy, Jenebeth | 01/18/2026 | 1:23 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Vega, Genre Judd | 01/18/2026 | 1:30 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Legaspi, Amiel Dave | 01/18/2026 | 12:42 AM | 12:49 AM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/18/2026 | 12:32 PM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/18/2026 | 12:32 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lopez, Jean | 01/18/2026 | 12:36 AM | 12:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Matillano, Mary Grace | 01/18/2026 | 1:41 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Javier, Channa | 01/18/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while I am consultingCitrix froze while I am consulting |
| Esportuno, John Paul | 01/18/2026 | 1:38 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Raynaldo, Patricia Joanna | 01/18/2026 | 1:47 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Cx disconnected |
| Rabino, Ramina | 01/18/2026 | 1:37 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on ready, Restarted VPN, AVAYA and PDA |
| Bacuta, Shairra Joy | 01/18/2026 | 1:48 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, PDA error |
| Lubrin, Mary Gwyneth | 01/18/2026 | 1:29 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Call did no disconnect. Ghost spiel delivered |
| Miranda, Kyle Heaven | 01/18/2026 | 1:49 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call got disconnected |
| Dorado, Honey Mae | 01/18/2026 | 1:44 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout of citrix while on call |
| Dizon, Arnel | 01/02/2026 | 1:34 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error Cx disconnected. need to restart avaya |
| Bunol, Alvin Joshua | 01/18/2026 | 1:49 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ysdown while helping cx with her payment. had to wrap up the call to get back on queue |
| Bernas, Cesa Marie | 01/18/2026 | 1:49 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esportuno, John Paul | 01/18/2026 | 2:03 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error |
| De Juan, Ivan Raphael | 01/18/2026 | 2:02 AM | 2:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Flores, Angelica | 01/18/2026 | 1:38 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to citrix and vpn and avaya |
| Russ, Germalyn | 01/18/2026 | 1:59 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Jason | 01/18/2026 | 1:59 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buenvenida, Grace | 01/18/2026 | 1:59 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Simon, Cheryll Grace | 01/18/2026 | 2:01 AM | 2:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cezar, Mary Mae | 01/18/2026 | 2:00 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Obafial, Mark Gyzzynn | 01/18/2026 | 11:27 PM | 11:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Valsote, Shaira | 01/18/2026 | 1:15 PM | 1:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Arlene |
| Habulan, Nicole | 01/18/2026 | 1:00 AM | 1:25 AM | Citrix Issue - Sitewide Downtime | Account Number: n/a Was the call disconnected?: n/a Who was the callback endorsed to: n/a Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/18/2026 | 1:19 AM | 1:27 AM | Avaya Issue - Freeze | Assisted By: Coach Coach Arlene |
| Humpay, Elaine | 01/14/2026 | 8:05 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Gan, Mikael Van | 01/18/2026 | 12:41 AM | 1:28 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Arlene |
| Luz, Dominic | 01/18/2026 | 2:28 AM | 2:32 AM | Avaya Issue - Freeze | PDA error |
| Salgado, Janelle Marie | 01/14/2026 | 7:17 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX kick out / CITRIX RESTART | took a while to fully load and get in to citrix |
| Salgado, Janelle Marie | 01/14/2026 | 7:12 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| Kick out | took a while to fully load citrix and log in |
| Borja, Phoebe | 01/18/2026 | 1:44 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart pda and avaya. |
| Duabe, Danica Faye | 01/18/2026 | 2:15 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya, and vpn |
| Billones, King Jether | 01/14/2026 | 7:17 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOGOUT / CITRIX RESTART | CITRIX KEEPS ON LOADING AND HAD TO CLICK RESTART AGAIN |
| Lariza, Angelica | 01/18/2026 | 2:15 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and avaya. |
| Donato, Elizabeth | 01/18/2026 | 2:14 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda and avaya. Avaya took time to launch. |
| Alegria, Princess Sharah Jade | 01/17/2026 | 3:00 AM | 3:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Deita, Kimberly | 01/17/2026 | 3:02 AM | 3:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR | restart PDA |
| Veronica, Crisia Joy | 01/18/2026 | 1:36 AM | 2:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Taylor, Joeline | 01/17/2026 | 3:22 AM | 3:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out | had to restart citrix since it did not mirror prev set up |
| Russ, Germalyn | 01/18/2026 | 2:46 AM | 2:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Comala, John Vincent | 01/17/2026 | 3:30 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/CITRIX kicked out while engaged with a call/ Did not mirror had to restart citrix |
| Saquita, Jashsen Mea | 01/17/2026 | 3:30 AM | 3:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Borbon, Jeanilee | 01/18/2026 | 1:52 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call // kicked out from citrix // forced to restart citrix // unable to sign in to AVAYA // ASSISTED BY WF TO SET UP |
| Atiga, Jessa | 01/18/2026 | 1:41 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aluad, Rose Ann | 01/17/2026 | 9:56 PM | 10:00 AM | Avaya Issue - Freeze | Citrix out |
| Aman, Justine Carl | 01/18/2026 | 2:18 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Denosta, Aprilyn | 01/18/2026 | 1:43 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Casimero, Ma Jonaville | 01/18/2026 | 2:19 AM | 2:27 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. took time for avaya to launch. |
| Denosta, Aprilyn | 01/18/2026 | 2:11 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Virgo, Jeniebabes | 01/18/2026 | 2:20 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. avaya took time to launch but tm was able to stamp on ready. |
| Valerio, Mark David | 01/17/2026 | 4:42 AM | 3:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Luz, Dominic | 01/18/2026 | 2:28 AM | 2:32 AM | Avaya Issue - Freeze | PDA error |
| Cesar, Maila | 01/17/2026 | 7:06 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and call got disconnected as well. Reopen citrix but did not mirror so teammate had to restart citrix |
| Babela, Kezia Lea | 01/18/2026 | 1:55 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Mary Flor | 01/17/2026 | 7:06 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while engaged in a call and call got disconnected as well. Reopen citrix but did not mirror so teammate had to restart citrix |
| Cesar, Maila | 01/17/2026 | 3:36 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Raynaldo, Patricia Joanna | 01/18/2026 | 2:57 AM | 2:59 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Saquita, Jashsen Mea | 01/17/2026 | 6:59 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Ortiz, Arian Mae | 01/17/2026 | 7:30 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix disconnected while in Training Meeting. Reopen citrix but did not mirror so teammate had to restart citrix |
| Borja, Phoebe | 01/17/2026 | 5:55 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya and citrix. made sure tm had to track affected cx for callback. |
| Borja, Phoebe | 01/18/2026 | 1:47 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | advised TM to restart pda and avaya. |
| Ligson, Jonnibelle | 01/17/2026 | 7:29 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Tablo, Roxann | 01/18/2026 | 2:57 AM | 3:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch/citrix kickedout |
| Manican, Joanna Len | 01/18/2026 | 1:35 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on ready, Restarted VPN, AVAYA and PDA |
| Aluad, Rose Ann | 01/18/2026 | 2:30 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Bernas, Michael | 01/18/2026 | 3:12 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Burbano, Maita | 01/18/2026 | 3:25 AM | 3:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sudden Denali Error |
| Lucahin, Angelie | 01/18/2026 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Contacts Disconnected PDA freeze/ while on call , PDA gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt , Restart PDA and VPN only . |
| Acoyong, Angel Joy | 01/18/2026 | 1:53 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Borda, Lourgene | 01/18/2026 | 1:38 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call, call got disconnected need to pull up tools |
| Balasa, Lhea Joy | 01/18/2026 | 1:40 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on call , Restarted VPN, AVAYA and PDA |
| Deondo, Micah | 01/18/2026 | 1:49 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Celino, Chriselle | 01/18/2026 | 1:36 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:35 AM Citrix froze while on call. 1:38 AM Kicked out from citrix and call got disconnected then All tools disappeared. Pulled out all\new tools. |
| Rabino, Ramina | 01/18/2026 | 1:56 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix auto log-off ,restart VPN, Avaya, PDA |
| Deocampo, Joemar | 01/18/2026 | 3:08 AM | 3:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze kickedout |
| Garcia, Christian Paul | 01/18/2026 | 2:02 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Escalada, Jacene Joy | 01/18/2026 | 1:46 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call| VPN Disconnected | Need to pull up Citrix, VPN and avaya again | |
| Abayon, Madge | 01/18/2026 | 1:54 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Frugalidad, Cristina | 01/18/2026 | 1:48 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aluad, Rose Ann | 01/18/2026 | 3:59 AM | 4:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error |
| Celeste, Airene Mae | 01/18/2026 | 1:47 AM | 1:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Olisco, Divine | 01/18/2026 | 1:43 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Badillo, Bernard Luis | 01/18/2026 | 1:43 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | na |
| Huenda, Gracelle Ann | 01/18/2026 | 1:42 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Ofalla, Frank Danniel | 01/18/2026 | 4:06 AM | 4:16 PM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix |
| Iglesias, Roldan | 01/18/2026 | 3:25 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Brillantes, Angel Mae | 01/18/2026 | 4:03 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on Call. Restarts PDA after call ended |
| Dayalo, Czarina Joy | 01/18/2026 | 4:06 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Saquita, Jashsen Mea | 01/18/2026 | 4:10 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA |
| Ofalla, Frank Danniel | 01/18/2026 | 4:06 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix |
| Taylor, Joeline | 01/18/2026 | 4:16 AM | 4:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | Restart PDA |
| Marcos, Lyka Joy | 01/18/2026 | 4:12 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX OUT/ CALL DISCONNECTED |
| Ricardo, Danicah | 01/18/2026 | 4:12 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected |
| Bandellon, Razel Ann | 01/18/2026 | 4:15 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. |
| Mendoza, Julie Ann | 01/18/2026 | 4:17 AM | 4:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Network and Avaya disconnected. Denali error |
| Deita, Kimberly | 01/18/2026 | 4:06 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Restart PDA |
| Ligson, Jonnibelle | 01/18/2026 | 4:26 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Restarted PDA. |
| Alegria, Princess Sharah Jade | 01/18/2026 | 4:45 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA |
| Selorio, Kathleen Joyce | 01/18/2026 | 1:52 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assited tm to restart pda, citrix and avaya. avaya took time to launch. |
| Bernas, Michael | 12/30/2025 | 11:14 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Iglesias, Roldan | 01/17/2026 | 5:57 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Jamelarin, Uziel Ann | 01/18/2026 | 1:57 AM | 2:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Azarcon, RJ Timothy | 01/17/2026 | 5:52 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Esparagoza, Shiela Mae | 01/18/2026 | 3:33 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Abayon, Madge | 01/17/2026 | 5:49 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | na |
| Borbon, Jeanilee | 01/18/2026 | 1:52 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime status. TM got kicked out of citrix and needs to restart PDA, Avaya and Citrix. TM was able to setup everything but unable to log in to avaya. Initiated avaya fix but it took time to launch. TM was able to stamp ready after waiting for avaya. |
| Tupaz, Alain Ray | 12/30/2025 | 4:20 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out AH stayed online until resolve |
| Hierro, Alnie Glaze | 01/18/2026 | 4:50 AM | 4:52 AM | Avaya Issue - Freeze | Denali Error Avail when error occurred. |
| Dizon, Arnel | 01/18/2026 | 5:36 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Laurenio, Daniela | 01/18/2026 | 2:05 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN DETAILS Account number: 5624698477799567057 Start: 2:05 AM End: 2:19 AM POD #: 11:F kick out to Citrix call did not disconnect |
| Alcones, Paula Jane | 01/18/2026 | 4:19 AM | 4:30 AM | Avaya Issue - Freeze | SYSDOWN DETAILS Account number: (no account pulled up, PDA on ready) Start: 04:19 AM End: 04:30 AM POD #: 5G Note: CITRIX froze, kicked out | no call, restarted and pulled-up CITRIX and PDA |
| Hiloma, Ronalie | 01/17/2026 | 7:42 AM | 7:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA issue |
| Hiloma, Ronalie | 01/17/2026 | 7:50 AM | 8:02 AM | Avaya Issue - Freeze | disconnected citrix /no account/ avail |
| Galleno, Mark | 01/18/2026 | 4:54 AM | 5:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, was not disconnected. |
| Celino, Chriselle | 01/18/2026 | 5:36 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:36 Citrix froze | 5:40 Citrix unfroze and PDA went error\ call ended | Restart tools |
| Manican, Joanna Len | 01/18/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, call was not disconnected. Finished call then restarted VPN, AVAYA, and PDA |
| Lucahin, Angelie | 01/18/2026 | 5:39 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected –Contacts Disconnected PDA Freese while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA and VPN and pull up tool |
| Balasa, Lhea Joy | 01/18/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kicked me out of it | call disconnected |
| Lubrin, Mary Gwyneth | 01/18/2026 | 5:30 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Ghost spiel delivered. |
| Randoy, Jenebeth | 01/18/2026 | 5:24 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kicked me out of it | call disconnected |
| Veronica, Crisia Joy | 01/18/2026 | 1:36 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime issue. TM got kicked out of citrix as she tries to pull up her tools, latency prevents her from setting up. Assisted TM to restart citrix to see if latency will subside but same issue shows. Initiated citrix cloud reset and changed to different citrix server but latency is still present. Attempted another cloud reset which helped the current situation. TM was able to stamp on ready. |
| Ponsaran, Mary Flor | 01/18/2026 | 4:45 AM | 4:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA |
| Burbano, Maita | 01/18/2026 | 5:18 AM | 5:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised tm to restart PDA and avaya. |
| Atiga, Jessa | 01/18/2026 | 5:42 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balona, Shela | 01/18/2026 | 5:36 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and avaya after call. |
| Matillano, Mary Grace | 01/18/2026 | 5:45 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 01/18/2026 | 5:44 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Custodio, Dephra Nicole | 01/18/2026 | 2:21 AM | 2:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrix. Avaya took time to load. |
| Dorado, Honey Mae | 01/18/2026 | 5:48 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Raynaldo, Patricia Joanna | 01/18/2026 | 5:50 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Miranda, Kyle Heaven | 01/18/2026 | 5:50 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arellano, Rose Anne | 01/18/2026 | 5:35 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda and avaya. Avaya took time to launch. Tm was able to stamp on ready. |
| Bunol, Alvin Joshua | 01/18/2026 | 5:41 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esportuno, John Paul | 01/18/2026 | 5:39 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out during avail. |
| Diocos, Fredgine Mae | 01/18/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Dizon, Arnel | 01/18/2026 | 6:15 AM | 6:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Vega, Genre Judd | 01/18/2026 | 5:31 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deviente, Jenny | 01/18/2026 | 5:40 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Veronica, Crisia Joy | 01/18/2026 | 5:46 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Adrales, Rose Mae | 01/18/2026 | 5:40 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Deocampo, Joemar | 01/18/2026 | 5:38 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kicked me out of it | call disconnected |
| Delos Reyes, Rj | 01/18/2026 | 5:43 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrix. |
| Bacuta, Shairra Joy | 01/18/2026 | 5:49 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| De Juan, Ivan Raphael | 01/18/2026 | 6:05 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bernas, Cesa Marie | 01/18/2026 | 5:51 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Simon, Cheryll Grace | 01/18/2026 | 6:02 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Solis, Mary Louise | 01/18/2026 | 5:57 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Jason | 01/18/2026 | 6:11 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Russ, Germalyn | 01/18/2026 | 5:57 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borja, Phoebe | 01/18/2026 | 5:44 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, avaya, and citrix, avaya took time to respond. |
| Ponsaran, Krizzia Anne | 01/18/2026 | 6:09 AM | 6:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Cezar, Mary Mae | 01/18/2026 | 6:08 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Tecson, Cathy | 01/18/2026 | 5:50 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alarba, Phoebecates | 01/18/2026 | 11:10 PM | 11:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and error engage while in a call. |
| Ginoy, Gidion | 01/18/2026 | 5:31 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Relaunch up all my tools and logged in to PDA. |
| Llorente, Mel Rose | 01/18/2026 | 1:51 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on lunch | restart PDA |
| Cobrado, Ma Cyrine | 01/18/2026 | 5:45 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then kick out while assisting | Call got disconnected No audio | Citrix restart |
| Alarba, Phoebecates | 01/18/2026 | 3:16 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and error engage while in a call. |
| Busia, John Paul | 01/18/2026 | 5:38 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then kick out while assisting cx and need to pull up the tools again |
| Llorente, Mel Rose | 01/18/2026 | 3:54 AM | 3:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze kick out while on break |
| Ongkingco, Kim Verly | 01/18/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Billanes, Axcelle Mar | 01/18/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze kick out while on call |
| Sanchez, Queenie Joy | 01/18/2026 | 4:00 AM | 4:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout while on break |
| Duabe, Danica Faye | 01/18/2026 | 6:17 AM | 6:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Victoriano, Roilen Brian | 01/18/2026 | 5:38 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, citrix and avaya. Citrix cloud reset initiated since citrix took time to load. |
| Abrise, Fatima | 01/18/2026 | 6:15 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break, re-pull up tools |
| Balasa, Lhea Joy | 01/18/2026 | 5:40 AM | 6:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted tm by requesting PDA rebuild. Advised TM to wait for couple mins since pda rebuild takes time, |
| Martinez, Jayza Mae | 01/18/2026 | 5:40 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, avaya and citrix. |
| Bisnar, Ma Lucevie | 01/18/2026 | 5:35 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and avaya. avaya took time to respond. |
| Brinosa, Ma Lourdes | 01/18/2026 | 5:47 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart citrix, pda and avaya. Checked tm if the break stamp accumulated during downtime. Advised tm to check break schedule to avoid schedule adherence. |
| Virgo, Jeniebabes | 01/18/2026 | 6:22 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrx. Citrix restart issue which had tm to restart over again, |
| Aman, Justine Carl | 01/18/2026 | 6:16 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda, avaya and citrix again. |
| Lariza, Angelica | 01/18/2026 | 6:17 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, avaya and citrx. |
| Esparagoza, Shiela Mae | 01/18/2026 | 7:36 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix and other tools affected by downtime. |
| Acoyong, Angel Joy | 01/18/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Burbano, Maita | 01/18/2026 | 8:08 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disc while on lunch |
| Marcos, Lyka Joy | 01/18/2026 | 8:13 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Alayon, Joeven | 01/19/2026 | 6:13 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Call got disconnected. |
| Baguioro, Chybelle | 01/19/2026 | 6:09 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Macalintal, Hanna Jane | 01/19/2026 | 6:16 AM | 6:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Call got disconnected. |
| Ofalla, Frank Danniel | 01/18/2026 | 8:07 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix |
| Ciudad, Jerebel | 01/19/2026 | 6:27 AM | 6:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Pantaleon, Laurence | 01/18/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on avail - / PDA error |
| Sta Romana, Jett | 01/16/2026 | 9:57 AM | 10:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sta Romana, Jett | 01/16/2026 | 2:55 PM | 3:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | System froze and disconnected while on lunch. Cannot log in and need to change station. Assisted by WF Allan. |
| Dumali, Marjorie | 01/16/2026 | 3:17 PM | 3:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/16/2026 | 2:21 PM | 2:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Cannot log in to Citrix and need to restart PC and repull up tools. Assisted by WF Allan. |
| Comala, John Vincent | 01/18/2026 | 8:05 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix Froze while on a call then was disconnected| did not mirror and while restarting another call came in, Had to finish the second call without PDA before setting tools again and call ended 8:20 AM and teammate was able to go on ready at 8:25 AM |
| Billones, Vincent Paul | 01/16/2026 | 3:43 PM | 3:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| CabalQuinto, Shayne | 01/16/2026 | 1:55 PM | 2:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Cabugao, Peter Kent | 01/16/2026 | 11:14 AM | 11:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Cabugao, Peter Kent | 01/17/2026 | 3:24 PM | 3:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Deita, Kimberly | 01/18/2026 | 8:07 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Restarted PDA. |
| Macalintal, Hanna Jane | 01/16/2026 | 10:04 AM | 10:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to restart tools. |
| Condino, Melissa | 01/16/2026 | 9:57 AM | 10:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. need to repull up tools. |
| Teodosio, Jean | 01/16/2026 | 10:16 AM | 10:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Azarcon, Renalyn | 01/16/2026 | 9:53 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/16/2026 | 10:29 AM | 10:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Billones, Vincent Paul | 01/19/2026 | 8:50 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze and PDA error. |
| Dumali, Marjorie | 01/16/2026 | 11:12 AM | 11:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Mendoza, Julie Ann | 01/18/2026 | 8:19 AM | 8:29 AM | Avaya Issue - Freeze | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix |
| Billones, Vincent Paul | 01/16/2026 | 11:42 AM | 11:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Empino, Gene Reynald | 01/18/2026 | 8:19 AM | 8:28 AM | Avaya Issue - Freeze | kickout citrix |
| Sanchez, Mary Zhaineth | 01/16/2026 | 7:58 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and cannot log in. Need to restart tools. |
| Alvaira, Norallie | 01/18/2026 | 8:11 AM | 8:16 AM | Avaya Issue - Freeze | citrix froze / denali error |
| Sanchez, Mary Zhaineth | 01/16/2026 | 11:57 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Ciudad, Jerebel | 01/16/2026 | 9:14 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Teodosio, Jean | 01/16/2026 | 11:41 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| CabalQuinto, Shayne | 01/16/2026 | 10:37 AM | 10:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Alayon, Joeven | 01/16/2026 | 1:01 PM | 1:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. need to repull up tools. |
| Benid, Rose Anne | 01/18/2026 | 8:11 AM | 8:18 AM | Avaya Issue - Freeze | Citrix froze while waiting for another call |
| Tupaz, Krisha Faye | 01/16/2026 | 1:18 PM | 1:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Sanchez, Mary Zhaineth | 01/16/2026 | 7:58 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Tacud, Claira Mae | 01/16/2026 | 2:10 PM | 2:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected wile on break. |
| Macalintal, Hanna Jane | 01/16/2026 | 2:09 PM | 2:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Custodio, Dephra Nicole | 01/18/2026 | 6:29 AM | 6:44 AM | Avaya Issue - Freeze | : Citrix froze and got disconnected during call. Call is on going without citrix. Need to restart citrix and pull up tools again. |
| Baguioro, Chybelle | 01/16/2026 | 1:59 PM | 2:35 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Can't log in to citrix and assisted by WF Allan. |
| Brillantes, Angel Mae | 01/18/2026 | 8:01 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out while on Call// PDA error while on Call | restart PDA and citrix | |
| Condino, Melissa | 01/16/2026 | 2:58 PM | 3:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Billones, Mark | 01/18/2026 | 8:23 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected |
| Tupaz, Krisha Faye | 01/19/2026 | 6:40 AM | 6:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Hierro, Alnie Glaze | 01/18/2026 | 8:13 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected || Denali Error |
| Basas, Kirk Michael | 01/18/2026 | 3:38 AM | 3:44 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX / PULL UP TOOLS |
| Dayalo, Czarina Joy | 01/18/2026 | 8:07 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out | Disconnected |
| Alojado, Geoven | 01/18/2026 | 4:20 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and call got disconnected |
| Ricardo, Danicah | 01/18/2026 | 8:13 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected |
| Capurcos, Joan | 01/18/2026 | 5:30 AM | 5:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix log out |
| Alayon, Joeven | 01/19/2026 | 9:15 AM | 9:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Bandellon, Razel Ann | 01/18/2026 | 8:15 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. |
| Basas, Kirk Michael | 01/18/2026 | 7:33 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | KICKED OUT OF CITRIX WHILE ON BREAK / SUPPOSED TO WENT READY 7:40 AM |
| Ortiz, Arian Mae | 01/18/2026 | 8:05 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Salgado, Janelle Marie | 01/18/2026 | 8:02 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break | |
| Alegria, Princess Sharah Jade | 01/18/2026 | 7:59 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked while on break |
| Taylor, Joeline | 01/18/2026 | 7:48 AM | 7:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Mendoza, Ivie | 01/18/2026 | 8:10 AM | 8:16 AM | Avaya Issue - Freeze | Citrix froze/ kick out |
| Bautista, Rochell | 01/19/2026 | 9:24 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error while on call. Call got disc. |
| Macalintal, Hanna Jane | 01/19/2026 | 9:29 AM | 9:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/19/2026 | 9:21 AM | 9:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | transfer station from 3rd to 5th floor. |
| Cabugao, Peter Kent | 01/19/2026 | 9:39 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Azarcon, Renalyn | 01/19/2026 | 10:00 AM | 10:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/19/2026 | 10:40 AM | 10:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/19/2026 | 10:40 AM | 10:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tupaz, Krisha Faye | 01/19/2026 | 10:45 AM | 10:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Teodosio, Jean | 01/19/2026 | 11:21 AM | 11:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Baguioro, Chybelle | 01/19/2026 | 11:54 AM | 12:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected. |
| Bautista, Rochell | 01/19/2026 | 1:24 PM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. It takes time for it to unfreeze. Need to set up tool again. |
| Alcazaren, Marivie | 01/19/2026 | 11:33 AM | 11:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alcazaren, Marivie | 01/19/2026 | 3:26 AM | 3:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Disconnected. |
| Macalintal, Hanna Jane | 01/19/2026 | 1:37 PM | 1:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error and citrix disconnected while on lunch. |
| Condino, Melissa | 01/19/2026 | 2:00 PM | 2:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error. |
| Ciudad, Jerebel | 01/19/2026 | 2:00 PM | 2:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on break. |
| Dumali, Marjorie | 01/19/2026 | 1:53 PM | 1:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Amante, Eldy Christian | 01/19/2026 | 1:58 PM | 2:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and Avaya froze while on lunch. Assisted by WF Allan. |
| Baulos, Bill Austin | 01/19/2026 | 8:12 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Unable to log in to Denali. Need to restart computer. Assisted by WF Allan. |
| Cabugao, Peter Kent | 01/19/2026 | 2:01 PM | 2:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to repull up tools. |
| Azarcon, Renalyn | 01/19/2026 | 2:00 PM | 2:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Need to repull up tools. |
| Ciudad, Jerebel | 01/19/2026 | 2:07 PM | 2:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error. |
| Tacud, Claira Mae | 01/19/2026 | 2:20 PM | 2:31 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to repull up tools. |
| Basas, Gerlyn | 01/17/2026 | 1:49 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | valid. |
| Tupaz, Krisha Faye | 01/19/2026 | 2:40 PM | 2:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Virgo, Jeniebabes | 01/17/2026 | 1:50 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | valid. |
| Billones, Vincent Paul | 01/19/2026 | 2:48 PM | 2:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and denali error while on lunch. |
| Oquendo, Jemart | 01/19/2026 | 4:00 PM | 4:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Sanchez, Mary Zhaineth | 01/19/2026 | 2:40 PM | 2:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| CabalQuinto, Shayne | 01/19/2026 | 11:23 AM | 11:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Teodosio, Jean | 01/19/2026 | 3:25 PM | 3:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/19/2026 | 2:00 PM | 2:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Sta Romana, Jett | 01/19/2026 | 3:28 PM | 3:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 01/19/2026 | 3:28 PM | 3:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error |
| Degoma, Rachel | 01/19/2026 | 4:01 PM | 4:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dumali, Marjorie | 01/19/2026 | 1:58 PM | 2:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Dumali, Marjorie | 01/19/2026 | 12:25 PM | 12:30 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while on lunch. |
| Oquendo, Jemart | 01/19/2026 | 5:55 PM | 6:01 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dasig, Symon John | 01/19/2026 | 6:03 PM | 6:13 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Tanong, Kelly | 01/18/2026 | 1:27 AM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/18/2026 | 9:18 PM | 9:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| San Miguel, Dione Rose | 01/18/2026 | 3:57 PM | 4:17 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Briones, Mark | 01/18/2026 | 4:44 PM | 4:57 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Lamayo, Alvin | 01/18/2026 | 12:00 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/18/2026 | 12:58 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/18/2026 | 1:57 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abela, Rasil | 01/19/2026 | 4:59 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/19/2026 | 6:40 PM | 6:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dilla, Ronald | 01/18/2026 | 5:08 PM | 5:19 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Adonay, Lorena | 01/18/2026 | 5:49 PM | 5:54 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Nobleza, Ronelyn | 01/19/2026 | 7:08 PM | 7:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/19/2026 Start Time End Time: 7:08 PM- 7:18 PM GSD Ticket Number : Issue Type: VPN disconnected - cx disconnected Account Number: 5319460624563306545 POD Number: 37 POD Letter: A VPS USED: PHX REASON: VPN disconnected - contact disconnected. Avaya freezes so need to pull up again, also PDA. Did endorsed cx for a call back. VALID |
| Villegas, Ruella Jane | 01/18/2026 | 7:36 PM | 7:45 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Mujal, Archieval | 01/18/2026 | 7:35 PM | 7:46 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Flores, Angelica | 01/19/2026 | 5:09 PM | 5:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: denali error while on ready need to logout PDA and stamp ready again |
| Duatin, Marbee Darryl | 01/19/2026 | 5:26 PM | 5:33 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: Restart avaya, look for available teleconnector, change teleconnector |
| Duatin, Marbee Darryl | 01/19/2026 | 6:11 PM | 6:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, log out avaya, could not be cliked, re pull up avaya log in |
| Rubio, Mary Ann | 01/19/2026 | 7:10 PM | 7:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on call. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Navarra, Danelyn | 01/19/2026 | 7:07 PM | 7:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Altamia, Margie Ann | 01/19/2026 | 7:39 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Briones, Lorrie Miles | 01/19/2026 | 7:40 PM | 7:50 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: N/A Assisted By: COACH RAY |
| Valsote, Shaira | 01/19/2026 | 7:41 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diegs Assisted By: Coach Ray |
| Barroa, Cyrene | 01/19/2026 | 7:40 PM | 7:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: Coach Ray |
| Borda, Ginalyn | 01/19/2026 | 4:42 PM | 4:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Who was the callback endorsed to: Assisted By: Coach Rey |
| Alejandro, Crisnavel | 01/19/2026 | 1:38 AM | 1:47 AM | Citrix Latency - Change Citrix Server | Was the call disconnected?: Who was the callback endorsed to: Assisted By: Coach Ray |
| Arbis, Klarenz | 01/19/2026 | 5:20 PM | 5:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and PDA error | sysdown while on chat |
| Martus, Feleah Mae | 01/18/2026 | 1:55 AM | 2:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: n/a Who was the callback endorsed to: Assisted By: Coach Ray |
| Bantigue, Jonna Mae | 01/19/2026 | 5:23 PM | 5:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and disconnected and PDA denali error while on chat |
| Barroa, Cyrene | 01/18/2026 | 12:30 AM | 1:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF: JP |
| Ofalla, Louis Kenneth | 01/19/2026 | 7:37 PM | 7:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and PDA disconnected needs to restart |
| Paulo, Pauline | 01/19/2026 | 7:44 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Antioquia, Leah Mae | 01/19/2026 | 6:31 PM | 6:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/19/2026 | 7:49 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Andrea Kaye | 01/19/2026 | 7:35 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and avaya disconnected |
| Delfin, Precious Eleanor | 01/19/2026 | 7:49 PM | 7:53 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Birog, Sam Ryan Louise | 01/19/2026 | 7:47 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Pacurza, Rhea | 01/19/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: Yes Who was the callback endorsed to?: diego Assisted By: Coach Arlene |
| Gallardo, Kian Jan | 01/19/2026 | 7:45 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to?: none Assisted By: Coach Ray and WF JP |
| Obalo, Allen Carl | 01/19/2026 | 7:49 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected || PDA error |
| Gan, Mikael Van | 01/19/2026 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach Arlene |
| Ponsaran, Girlie | 01/19/2026 | 7:52 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/19/2026 | 7:58 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: YES Who was the callback endorsed to?:n/a Assisted By: COACH RAY |
| Carlos, Anna Mae | 01/19/2026 | 7:53 PM | 8:04 PM | Avaya Issue - Freeze | Valid |
| Ibanez, Daniell | 01/19/2026 | 7:53 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Habulan, Nicole | 01/19/2026 | 7:47 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: mentor diego Assisted By: Coach Ray |
| Castro, Harvey Nicolai Andrew | 01/19/2026 | 8:00 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Diego |
| Nobleza, Ronelyn | 01/19/2026 | 8:03 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alejandro, Crisnavel | 01/19/2026 | 7:55 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Assisted By: COACH RAY |
| Alkonga, Abigail | 01/18/2026 | 1:05 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Custodio, Dephra Nicole | 01/18/2026 | 10:15 PM | 10:17 AM | Citrix Latency - Change Citrix Server | Resolved |
| Sabolbora, Angel Gennie | 01/18/2026 | 7:37 PM | 7:49 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Aguil, Mark Anthony | 01/18/2026 | 7:33 PM | 7:44 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Dap-og, Florence | 01/18/2026 | 7:56 PM | 8:01 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Anisco, Jess Kendrick | 01/18/2026 | 7:40 PM | 8:00 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Caldea, Anne Emirald | 01/18/2026 | 7:46 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Anisco, Jess Kendrick | 01/18/2026 | 8:01 PM | 8:10 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Falco, Maeriluz | 01/18/2026 | 8:01 PM | 8:16 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Caldea, Anne Emirald | 01/18/2026 | 11:44 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dilla, Ronald | 01/18/2026 | 9:11 PM | 9:28 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Bido, Sarra Veronica | 01/18/2026 | 7:37 PM | 7:47 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Dumigpi, Althea | 01/19/2026 | 5:57 PM | 6:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Borlado, Lady Mae | 01/19/2026 | 6:11 PM | 7:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Gallardo, Kian Jan | 01/19/2026 | 7:45 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Detanoy, Anne Nicole | 01/19/2026 | 7:45 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resovled |
| Degoma, Rachel | 01/19/2026 | 8:12 PM | 8:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Zulieta, Vanessa | 01/19/2026 | 4:22 PM | 4:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Acervo, Erika | 01/19/2026 | 4:48 PM | 5:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Zulieta, Vanessa | 01/19/2026 | 4:22 PM | 4:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Acervo, Erika | 01/19/2026 | 4:48 PM | 5:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Ebuna, Ckim Wesley | 01/15/2026 | 5:37 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM encountered citrix froze and got kick out while on call. |
| Diestro, John Isaac | 01/15/2026 | 5:51 AM | 6:03 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Majen, Jenylyn | 01/15/2026 | 5:40 AM | 5:44 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Sarmiento, Xian Yan | 01/19/2026 | 7:46 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Aurelio, Jen Rose | 01/15/2026 | 5:29 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM encountered citrix froze and got kick out while on call. |
| Zapico, Rosario | 01/15/2026 | 5:18 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Delima, John David | 01/15/2026 | 3:35 AM | 4:03 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Valaquio, Jason Albert | 01/19/2026 | 7:57 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnected vpn after ghost spiel / login avaya again |
| Diama, Joana Marie | 01/19/2026 | 7:57 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call and VPN eventually disconnects. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Jalocon, Marites | 01/19/2026 | 8:37 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on ready and Denali error. Need to restart Denali and stamp ready. |
| Sobredo, Mark Bryan | 01/19/2026 | 8:40 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Cahilig, Raven Roe | 01/19/2026 | 8:51 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Andrade, Yvonie | 01/19/2026 | 8:56 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: I was on call when the citrix froze and VPN was disconnected. While trying to deliver ghost spiel, call was disconnected. |
| Diocena, Karl Vincent | 01/19/2026 | 8:50 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze disconnected | call got dc afterwards | had to restart citrix VPN and relogin in on avaya and denali |
| Bido, Sarra Veronica | 01/18/2026 | 9:57 PM | 10:08 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Adonay, Lorena | 01/18/2026 | 9:50 PM | 10:00 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Borda, Ginalyn | 01/19/2026 | 8:20 PM | 8:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Who was the callback endorsed to: Ticket: |
| Oquendo, Jemart | 01/19/2026 | 8:23 PM | 8:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Nobleza, Ronelyn | 01/19/2026 | 9:19 PM | 9:33 PM | Citrix Latency - Change Citrix Server | Valid |
| Peremne, Tanya Kyle | 01/19/2026 | 8:53 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Diego Assisted By: Coach Rey |
| Oquendo, Jemart | 01/19/2026 | 9:23 PM | 9:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Degoma, Rachel | 01/19/2026 | 9:31 PM | 9:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid |
| Carlos, Anna Mae | 01/19/2026 | 9:41 PM | 9:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Delfin, Precious Eleanor | 01/19/2026 | 9:41 PM | 9:47 PM | Citrix Latency - Change Citrix Server | N/A |
| Pinalba, Reybe | 01/19/2026 | 5:41 PM | 5:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Re-pull Up Citrix and Avaya |
| Besa, Josh Rainer | 01/19/2026 | 5:29 PM | 5:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call|Re-pull Up Citrix and Avaya |
| Mateo, Mary Claresse | 01/19/2026 | 5:45 PM | 6:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected but contact still connected. I was not able to use my tools. Denali error. |
| Candoleta, Janine Pearl | 01/19/2026 | 7:10 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools DURING CALL |
| Tupas, Jastin | 01/19/2026 | 8:40 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, No Audio available while assisting the customer about her dispute. |
| Oquendo, Romel John | 01/19/2026 | 8:31 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and disconnected while on call/ PDA error/ Pull up vpn and avaya/ Already endorsed for callback |
| Bascos, Kyle | 01/02/2026 | 7:40 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue/took too long to go back since the call did not disconneced and provided the resolution. |
| Bayhon, Katrina | 01/19/2026 | 8:43 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and disconnected while on call/ PDA error/ Pull up Vpn and Avaya/ Already endorsed for callback |
| Andrade, Tresha | 01/19/2026 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and disconnected while on call/ PDA error/ Pull up vpn and avaya/ Already endorsed for callback |
| Villarosa, Gerry | 01/19/2026 | 8:39 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from Citrix | Call not disconnected | Endorsed for call back | Restart VPN, AVAYA and repull up my tools. |
| Detanoy, Anne Nicole | 01/19/2026 | 10:31 PM | 10:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Declaro, Lalyn | 01/19/2026 | 8:47 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked pout from Citrix/ need to repull up tools and Avaya (took time to load) |
| Trinidad, Gio Enrico | 01/19/2026 | 8:55 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked pout from Citrix/ need to repull up tools and Avaya (took time to load) |
| Tambong, Levi | 01/15/2026 | 5:45 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Pinalba, Reybe | 01/19/2026 | 9:16 PM | 9:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call| Kicked out from Citrix|Re-pull Up Citrix, Avaya, and all the tools |
| Ambay, Anne Nicole | 01/19/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Besa, Josh Rainer | 01/19/2026 | 10:08 PM | 10:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnect during lunch. Repull-up all tools avaya,vpn, and citrix. |
| Buenvenida, Grace | 01/19/2026 | 7:13 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Antioquia, Leah Mae | 01/19/2026 | 10:43 PM | 10:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ebacuado, Khaleen Kaye | 01/19/2026 | 10:39 PM | 10:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Batilaran, Frenzy Earl Sydney | 01/19/2026 | 8:56 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from Citrix | Call not disconnected | Endorsed for call back | Restart VPN, AVAYA and repull up my tools. Followed up the dispute during the call after the call ended. call disconnected due to system issue Cx is calling about a dispute which was closed due to no tracking was provided for the return, but he was able to return it before the deadline and provided it as well. It was held in customs of China so we're still verifying it but the call got disconnected |
| Mateo, Mary Claresse | 01/19/2026 | 10:10 PM | 12:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error after lunch break |
| Alejandro, Crisnavel | 01/19/2026 | 10:07 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: none |
| Formelos, Diana Joy | 01/19/2026 | 10:29 PM | 10:37 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to check avaya settings and make sure tm could stamp ready right away. |
| Enetorio, Fren Jotham | 01/19/2026 | 10:15 PM | 10:31 AM | Avaya Issue - Freeze | Skillset profile to set to Identity and security |
| Daniel, Mark Jojit | 01/19/2026 | 11:32 PM | 11:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. System down call disconnected |
| Formelos, Diana Joy | 01/19/2026 | 11:12 PM | 11:22 PM | Avaya Issue - Freeze | Assist tm to change station since she is having issue in Avaya. Check avaya settings and advised cx to stamp on ready right away. |
| Cordovero, Jinky | 01/19/2026 | 5:39 PM | 5:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jinky Cordoveor Shift Date: 1/19/26 Start Time: 5:39pm End Time: 5:29pm Issue: citrix froze and quit Account Number: 1517627822438523224 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Launio, Hope | 01/19/2026 | 7:28 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 1/19/26 Start Time: 7:28pm End Time: 8:06pm Issue: citrix froze and Avaya error while working case PP-ESC-126514304767980311 Account Number: 5339708129482614472 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-A Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Flores, Angelica | 01/19/2026 | 9:15 PM | 9:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix try to login again and need to set up tools |
| Baler, Nathaniel Victor | 01/19/2026 | 8:12 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/19/26 Start Time: 8:12pm End Time: 8:18pm Issue: citrix froze and Avaya error while working case PP-ESC-126514304767980346 Account Number: 2052034427790385312 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Dimo, Charisse | 01/19/2026 | 9:45 PM | 9:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Duatin, Marbee Darryl | 01/19/2026 | 10:12 PM | 10:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn/ reconnect to citrix, got kicked out, retried to log in, need to reset citrix twice before it let me log in, pull up tools |
| Rubio, Mary Ann | 01/19/2026 | 11:18 PM | 11:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted VPN ,AVAYA and stamp on ready |
| Espinosa Jr, Mervin | 01/14/2026 | 5:45 PM | 5:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate was disconnected from citrix encountered audio issue. The AVAYA, VPN and the call was disconnected. Affected account: *6055615682069202005 |
| Francisco, April Rose | 01/19/2026 | 7:36 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: April Rose Francisco Shift Date: January 19,2026 Start Time:07:36 PM End Time: 08:10 PM Issue: Citrix froze while working on the case.PDA error. Account Number: 1936432754163125197 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Diamonon, Fons Fernando | 01/19/2026 | 11:10 PM | 11:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on chat then got kicked out of citrix. Had to restart Citrix and re pull up all tools and PDA. Had to restart avaya as well and it took too long to boot up |
| Alovera, Rosalie | 01/19/2026 | 7:32 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze, audio disappeared, did ghost spiel. Restarted and stamp on ready |
| Alovera, Rosalie | 01/19/2026 | 11:34 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze, audio disappeared, did ghost spiel. Restarted and stamp on ready |
| Amparo, Ana Roces | 01/14/2026 | 5:45 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered audio issue and was kicked out from citrix. AVAYA and contact was also disconnected. Affected account:*5572336872570351026 |
| Nobleza, Ronelyn | 01/19/2026 | 11:45 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Gloria, Arielle Marie | 01/19/2026 | 11:41 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gloria, Arielle Marie | 01/19/2026 | 7:40 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacuta, Rodelyn | 01/19/2026 | 11:08 PM | 11:19 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/19/2026 | 11:53 PM | 11:55 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dumigpi, Althea | 01/19/2026 | 10:11 PM | 10:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/19/2026 | 8:26 PM | 8:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dariagan, Esequela May | 01/19/2026 | 7:45 PM | 7:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Bacuta, Rodelyn | 01/19/2026 | 7:03 PM | 7:16 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 01/19/2026 | 4:08 PM | 4:39 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/19/2026 | 11:58 PM | 12:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid |
| Dorado, Ricardo Jesus III | 01/19/2026 | 11:48 PM | 12:03 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Cawaling, Jeneron | 01/19/2026 | 7:57 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA went error |
| Ibanez, Daniell | 01/19/2026 | 11:55 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid |
| Devera, Chris Bob Jasper | 01/14/2026 | 5:56 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate was disconnected from citrix and the teammate needed to re-pull up tools again which the AVAYA took to long to be signed up. Affected account: *1155181118735848243 |
| Barroa, Cyrene | 01/19/2026 | 11:23 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: Who was the callback endorsed to: Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/19/2026 | 11:44 PM | 11:52 PM | Avaya Issue - Freeze | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Valsote, Shaira | 01/19/2026 | 11:46 PM | 11:52 PM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Falco, Via | 01/19/2026 | 8:28 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Iguis, Jessa | 01/19/2026 | 9:15 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Habulan, Nicole | 01/19/2026 | 11:42 PM | 12:00 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray |
| Francisco, April Rose | 01/19/2026 | 11:39 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on the case. |
| Gallardo, Kian Jan | 01/19/2026 | 11:55 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Assisted By: Coach Ray and WF JP |
| Pacurza, Rhea | 01/19/2026 | 11:48 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: Yes Who was the callback endorsed to?: diego Assisted By: Coach Ray |
| Cordovero, Jinky | 01/19/2026 | 11:24 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix froze and quit while on one on one(can't pull up PDA) ADVICE TO RESTART |
| Gan, Mikael Van | 01/19/2026 | 11:52 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Diego Assisted By: Coach ray |
| Paulo, Pauline | 01/19/2026 | 11:55 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: n/a Assisted By: COACH RAY |
| Villanueva, Joevil Paul | 01/19/2026 | 12:09 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix / Had to reopen Avaya and it took so long to reopen |
| Alejandro, Crisnavel | 01/19/2026 | 12:05 AM | 12:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: none Assisted By: COACH RAY |
| Baler, Nathaniel Victor | 01/19/2026 | 12:12 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and Avaya error while working case PP-ESC-126610164143087719 |
| Cawaling, Jeneron | 01/19/2026 | 12:20 AM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA went error |
| Briones, Lorrie Miles | 01/19/2026 | 11:56 PM | 12:15 AM | Citrix Latency - Change Citrix Server | Assisted By: COACH KAYLEN |
| Castro, Harvey Nicolai Andrew | 01/19/2026 | 11:54 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/19/2026 | 12:05 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Assisted By: COACH Ray |
| Alvero, Eleandro | 01/14/2026 | 5:36 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and PDA went into error. Affected account: *1632041232841690004 |
| Launio, Hope | 01/18/2026 | 11:32 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 1/19/26 Start Time: 11:32pm End Time: 12:02am Issue: kick out from citrix and Avaya error while working case PP-ESC-126610164143087684 Account Number: 1716705541835951709 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-A Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Salvador, KC | 01/19/2026 | 4:45 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/19/2026 | 7:36 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose Lequip (CW) |
| Raynaldo, Patricia Joanna | 01/19/2026 | 10:00 PM | 10:02 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Tuyay, Shantal | 01/19/2026 | 11:25 PM | 11:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze. PDA error |
| Legaspi, Amiel Dave | 01/19/2026 | 7:44 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Nobleza, Ronelyn | 01/19/2026 | 12:40 AM | 12:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid |
| Falco, Via | 01/19/2026 | 12:33 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN/citrix disconnected - Avaya Error While Resolving Case |
| Buaron, Jera | 01/19/2026 | 7:48 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Conlu, Ma Josefa | 01/19/2026 | 8:31 PM | 8:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Candoleta, Janine Pearl | 01/19/2026 | 11:12 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools DURING CALL |
| Burbano, Maita | 01/19/2026 | 12:32 AM | 12:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Adonay, Lorena | 01/18/2026 | 9:50 PM | 10:00 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Ofalla, Frank Danniel | 01/19/2026 | 12:53 AM | 1:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on ready |
| Briones, Mark | 01/18/2026 | 10:58 PM | 11:12 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Eslaban, Jose Leo | 01/18/2026 | 11:37 PM | 11:53 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Dap-og, Florence | 01/18/2026 | 11:45 PM | 12:04 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Briones, Mark | 01/18/2026 | 11:49 PM | 12:07 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Acevedo, Maria Therese Anne | 01/19/2026 | 11:41 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on chat, citrix froze and was kicked out. Relog back in but tools and chats were disconnected. Had to re-pull up all tools and stamp on ready. |
| Falco, Maeriluz | 01/18/2026 | 12:00 AM | 12:14 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Valaquio, Jason Albert | 01/19/2026 | 11:59 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: customer was still on the line and finished the call |
| Flores, Angelica | 01/19/2026 | 12:41 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on ready kick out from citrix need to login and stamp ready |
| Jalocon, Marites | 01/19/2026 | 12:41 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: while on chat, citrix froze and was kicked out. Relog back in but tools and chats were disconnected. Had to re-pull up all tools and stamp on ready. |
| Sobredo, Mark Bryan | 01/19/2026 | 12:40 AM | 12:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Villegas, Ruella Jane | 01/18/2026 | 11:45 PM | 12:15 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Dilla, Ronald | 01/18/2026 | 12:03 AM | 12:18 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Oquendo, Jemart | 01/19/2026 | 1:16 PM | 1:23 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bido, Sarra Veronica | 01/18/2026 | 12:04 AM | 12:15 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Mujal, Archieval | 01/18/2026 | 12:04 AM | 12:18 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Abag, Jay | 01/19/2026 | 7:33 PM | 8:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cortez, Janielow | 01/19/2026 | 8:14 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/19/2026 | 8:19 PM | 8:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 01/19/2026 | 8:27 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Rance, Clem | 01/19/2026 | 12:53 AM | 12:57 AM | Avaya Issue - Freeze | System Freeze | PDA not responding | Restart tools. |
| Franco, Doreen | 01/19/2026 | 8:28 PM | 8:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/19/2026 | 8:24 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ricardo, Danicah | 01/19/2026 | 12:54 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Oquendo, Romel John | 01/19/2026 | 12:40 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze/ vpn and avaya issue/PDA error |
| Tupas, Jastin | 01/19/2026 | 12:40 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked pout from Citrix/ Need to Re-pull up tools again. Cx is asking for a transaction which is not tied to any successful order and the other one was declined by card issuer. Already explained that the transaction is not completed because it is just a temporary hold but the cx is insisting to make the payment go through. Already endorsed for a callback. Call disconnected due to system issue. |
| Dela Cruz, Juhanah | 01/19/2026 | 8:19 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sabolbora, Angel Gennie | 01/18/2026 | 12:03 AM | 12:23 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Abela, Rasil | 01/19/2026 | 9:00 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguil, Mark Anthony | 01/18/2026 | 11:37 PM | 12:15 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Gallofin, Therese Mary | 01/18/2026 | 11:37 PM | 12:05 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Abag, Jay | 01/19/2026 | 11:33 PM | 11:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deviente, Jenny | 01/19/2026 | 11:51 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Spark frozen |
| Graciadas, John Wilbert | 01/14/2026 | 5:45 AM | 6:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Teammate was having a ahrd time connecting to PDA. PDA went into error and VPN was disconnected. CItrix was froze and disconnected. Affected account: *1466259396159287959 Ticket Number: IMS0834847 |
| De Honor, Cezarah Marie | 01/19/2026 | 4:00 PM | 4:12 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Ponsaran, Girlie | 01/19/2026 | 11:57 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deviente, Jenny | 01/19/2026 | 12:44 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dilla, Ronald | 01/19/2026 | 4:38 PM | 4:50 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Abela, Rasil | 01/19/2026 | 11:59 PM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Talabucon, Michelle | 01/19/2026 | 3:45 PM | 4:47 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Bayhon, Katrina | 01/19/2026 | 12:45 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix/ Need to Re-pull up tools again. Payment Declined. Already endorsed for a callback. Call disconnected due to system issue. |
| Magluyan, Grace Alondra Joy | 01/14/2026 | 5:37 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN, AVAYA and citrix was disconnected |
| Dilla, Ronald | 01/19/2026 | 6:36 PM | 6:50 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Cortez, Janielow | 01/19/2026 | 12:08 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Mateo, Mary Claresse | 01/19/2026 | 12:49 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected but contact still connected. I was not able to use my tools. Denali error. issue. |
| Tanong, Kelly | 01/19/2026 | 12:17 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Montalban, Lorebe | 01/14/2026 | 6:05 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered citrix froze and disconnected. Teammate's PDA went into error and VPN was disconnected. Affected account: *4822581346467455737 |
| Franco, Doreen | 01/19/2026 | 12:14 AM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bascos, Kyle | 01/19/2026 | 12:40 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix/ Need to Re-pull up tools again. Cx is asking for help since there are multiple transactions made today with the same merchant without them knowing. Was about to transfer them to a diff department. However, experience a system issue/ Did not transferred successfully and the call didn't disconnected/ explained to them that I am experiencing a system update and will req for a callback/Cx agreed |
| Franco, Doreen | 01/19/2026 | 12:27 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Trinidad, Gio Enrico | 01/19/2026 | 12:56 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, kicked out from citrix while on call. Had to repull up tools. |
| Declaro, Lalyn | 01/19/2026 | 12:47 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on break and kicked out from Citrix/ need to repull up tools, restart VPN, and Avaya (took time to load) |
| Dela Cruz, Juhanah | 01/19/2026 | 12:21 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Devera, Chris Bob Jasper | 01/12/2026 | 10:00 PM | 10:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's AVAYA was not signing in and unable to connected VPN. Ticket number IMS0833746 |
| Cortez, Janielow | 01/19/2026 | 1:29 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Villarosa, Gerry | 01/19/2026 | 12:56 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after break | Restart VPN, AVAYA and repull up tools |
| Delfin, Wenjiel | 01/19/2026 | 12:27 AM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Batilaran, Frenzy Earl Sydney | 01/19/2026 | 12:58 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and server unreachable. call disconnected due to system issue. I filed a dispute for the customer but it was over 30 days, but it was still accepted by the system. She received a different design than from what she ordered. She stated it as horrendous parcels and wants to get a refund. |
| Andrade, Tresha | 01/19/2026 | 12:47 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix While assisting the customer | Restart VPN, AVAYA and repull up tools |
| Icay, Nethanel | 01/19/2026 | 12:38 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while cx was on the line, had to repull up tools and cx got disconnected |
| Abanco, Nina May | 01/19/2026 | 7:15 PM | 7:29 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Pinalba, Reybe | 01/19/2026 | 1:18 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call| Kicked out from Citrix|Re-pull Up Citrix, Avaya, and all the tools|Having a hard time pulling up the Avaya |
| Bermudes, James | 01/19/2026 | 7:43 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ibanez, Anacel | 01/19/2026 | 7:53 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cortes, Jd Grace | 01/19/2026 | 4:03 PM | 4:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Cortes, Jd Grace | 01/19/2026 | 8:04 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Besa, Josh Rainer | 01/19/2026 | 1:33 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya error. had repull-up all tools vpn,avaya, and citrix. |
| Ordines, Kent Lester | 01/19/2026 | 8:12 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Awayan, Andrea | 01/19/2026 | 8:37 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Quicoy, Febelyn | 01/19/2026 | 4:28 PM | 4:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Russ, Germalyn | 01/19/2026 | 1:36 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Cadorna, Diomelyn Jane | 01/19/2026 | 8:49 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bernas, Cesa Marie | 01/19/2026 | 1:39 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PC froze, PDA error, Sign out to avaya |
| Sanguillosa, Rhea | 01/19/2026 | 8:45 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Cezar, Mary Mae | 01/19/2026 | 1:43 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN disconnected; PDA error |
| Dasig, Symon John | 01/19/2026 | 6:24 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Besa, Mary Jane | 01/19/2026 | 8:52 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/19/2026 | 8:27 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Veronica, Crisia Joy | 01/19/2026 | 1:40 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | vpa DISCONNECTED/ PDA ERROR |
| Zubiaga, Trimuel | 01/19/2026 | 10:28 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Vega, Genre Judd | 01/19/2026 | 1:20 AM | 1:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | frozen citrix |
| Abanco, Nina May | 01/19/2026 | 11:09 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Solis, Mary Louise | 01/19/2026 | 1:44 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pa DISCONNECTED/ citrix froze |
| Ibanez, Anacel | 01/19/2026 | 11:07 PM | 11:28 PM | Citrix Latency - Change Citrix Server | NA |
| Bermudes, James | 01/19/2026 | 11:36 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Diocena, Karl Vincent | 01/19/2026 | 12:53 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Cuare, Rey John | 01/19/2026 | 7:36 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Coach Jerelyn |
| Dimo, Charisse | 01/19/2026 | 1:48 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Simon, Cheryll Grace | 01/19/2026 | 1:48 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | Avaya Disconnected |
| Acervo, Erika | 01/19/2026 | 8:43 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ibanez, Anacel | 01/19/2026 | 11:57 PM | 12:09 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tecson, Cathy | 01/19/2026 | 1:48 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | froze screen |
| Salas, Ma Joyce | 01/19/2026 | 11:50 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dasig, Symon John | 01/19/2026 | 10:25 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Patricio, Jason | 01/19/2026 | 1:45 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Citrix froze | Needs to restart avaya |
| Cortes, Jd Grace | 01/19/2026 | 12:05 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cortes, Gabriel | 01/19/2026 | 1:49 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Citrix froze | Needs to restart avaya |
| Barrios, Michael | 01/19/2026 | 11:57 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Buenvenida, Grace | 01/19/2026 | 1:50 AM | 2:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Encina, Felix John | 01/15/2026 | 10:48 AM | 10:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and contact was disconnected. Affected account: *5335364439806551376 |
| Sanguillosa, Rhea | 01/19/2026 | 12:50 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Cuare, Rey John | 01/19/2026 | 11:39 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Mujal, Archieval | 01/19/2026 | 7:33 PM | 7:41 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Barzanas, Irene | 01/19/2026 | 7:39 PM | 7:50 AM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Eslaban, Jose Leo | 01/19/2026 | 7:36 PM | 7:49 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Begaso, Jestine Marie | 01/19/2026 | 12:15 AM | 12:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose |
| Villegas, Ruella Jane | 01/19/2026 | 7:38 PM | 7:53 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Sabolbora, Angel Gennie | 01/19/2026 | 7:41 PM | 7:53 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Buaron, Jera | 01/19/2026 | 12:17 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Lopez, Jocelyn | 01/19/2026 | 12:55 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Talabucon, Michelle | 01/19/2026 | 7:55 PM | 8:00 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Murillo, Vanessa | 01/19/2026 | 12:45 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Anisco, Jannah Gift | 01/19/2026 | 1:41 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error |
| Biclar, Andreia Sacci | 01/19/2026 | 12:18 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Falco, Maeriluz | 01/19/2026 | 7:56 PM | 8:10 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Cadorna, Diomelyn Jane | 01/19/2026 | 12:50 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Polvorosa, Trezia Mae | 01/19/2026 | 12:40 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Jerelyn |
| Albay, Cymon | 01/19/2026 | 1:48 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA error contact disconnected |
| De Honor, Cezarah Marie | 01/19/2026 | 7:54 PM | 8:12 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Besa, Mary Jane | 01/19/2026 | 12:55 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Acervo, Erika | 01/19/2026 | 12:43 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Aguil, Mark Anthony | 01/19/2026 | 7:44 PM | 8:01 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Viejo, Jerilee | 01/19/2026 | 1:50 AM | 2:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error /avaya load cs not disconnected, |
| Ordines, Kent Lester | 01/19/2026 | 12:14 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Adonay, Lorena | 01/19/2026 | 8:01 PM | 8:15 PM | Avaya Issue - Freeze | Issue: Citrix Froze - CONTACTS DISCONNECTED/ |
| Duatin, Marbee Darryl | 01/19/2026 | 2:13 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while waiting for call disconnect vpn, restart avaya, |
| Conlu, Ma Josefa | 01/19/2026 | 12:23 AM | 12:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Dariagan, Esequela May | 01/19/2026 | 11:47 PM | 12:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime verified and validated. |
| Lamayo, Alvin | 01/19/2026 | 12:48 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dasig, Symon John | 01/19/2026 | 1:45 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Solis, Mary Louise | 01/19/2026 | 2:07 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN DISCONNECTED/ kick out of citrix |
| Caingcoy, Rolly | 01/19/2026 | 12:29 AM | 12:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime verified and validated. |
| Lizada, Bea | 01/19/2026 | 9:22 PM | 9:57 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime verified and validated. |
| Lizada, Bea | 01/19/2026 | 1:43 AM | 1:44 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | System Downtime verified and validated. |
| Quicoy, Febelyn | 01/19/2026 | 12:34 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Donguines, Dia | 01/19/2026 | 9:49 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: screen froze, denali went error and got kicked out of Citrix Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Dariagan, Esequela May | 01/19/2026 | 11:54 PM | 12:09 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Downtime verified and validated. |
| Ropa, Nina Grace | 01/19/2026 | 12:32 PM | 12:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126501935262165237| stamped to pending logout| re started PDA and Avaya. Account Number: 4817838923624074727 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Borda, Ginalyn | 01/19/2026 | 12:23 AM | 12:34 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Rey |
| Encina, Felix John | 01/15/2026 | 10:48 PM | 10:52 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and the teammate encountered AVAYA issue that resulted to disconnected the call. Affected account: *5335364439806551376 |
| Ponsaran, Krizzia Anne | 01/19/2026 | 2:34 AM | 2:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of Citrix and PDA Error |
| Vega, Genre Judd | 01/19/2026 | 2:54 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Montalban, Lorebe | 01/15/2026 | 11:37 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and encountered AYAYA issue call was also disconnected. Affected account: *6066719617330187139 |
| Paras, Joeffry | 01/19/2026 | 7:35 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and avaya disconnected |
| Floro, Claire Jacynth | 01/19/2026 | 1:47 AM | 1:50 AM | No Audio - PDA/ other tools still functional | No audio while on call/ PDA error |
| Nepomuceno, Shenie | 01/19/2026 | 12:54 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call / had to pull up tools |
| Devibar, Juselle Rey | 01/15/2026 | 11:49 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citix was disconnected for a long time . VPN was disconnected including the call. Affected account:` Teammate's citix was disconnected for a long time . VPN was disconnected including the call. |
| Almasol, Shaira Rose | 01/19/2026 | 12:55 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | CItrix froze while assisting cx, cx still on the line, but then no respond, pulled up new citrix |
| Iguin, Harlyn Mae | 01/19/2026 | 12:30 AM | 12:32 AM | Citrix Latency - Change Citrix Server | 1 monitor is not working need to reset |
| Nepomuceno, Shenie | 01/19/2026 | 1:59 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / audio issues / call got disconnected |
| Sonio, Jomark Vincent | 01/19/2026 | 12:30 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix is not working well, tools is not pulling up, pda is not working. start of the shift. |
| Almasol, Shaira Rose | 01/19/2026 | 12:30 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix is not working well, tools is not pulling up, pda is not working start of the shift |
| Bordan, Rielyn Mae | 01/19/2026 | 2:29 AM | 2:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error /PDA automatically kick the call |
| Ocana, Keth David | 01/19/2026 | 1:42 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call / audio issues / call got disconnected |
| Arbis, Klarenz | 01/19/2026 | 9:17 PM | 9:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and Avaya disconnected |
| Bantigue, Jonna Mae | 01/19/2026 | 8:58 PM | 9:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and disconnected and PDA Denali error while on chat |
| Birog, Sam Ryan Louise | 01/19/2026 | 11:55 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Devibar, Juselle Rey | 01/15/2026 | 11:49 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and encountered AVAYA issue call got disconnected. Affected account: *5610599584505935192 |
| Espinosa Jr, Mervin | 01/15/2026 | 12:00 AM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and call was disconnected. Affected account: *1284741132902462796 |
| Dalumpines, Athea Trisha | 01/15/2026 | 1:40 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch Ticket Number: IMS0834848 |
| Magluyan, Grace Alondra Joy | 01/15/2026 | 1:35 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch Ticket Number: IMS0834848 |
| Amparo, Ana Roces | 01/15/2026 | 1:32 AM | 1:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN was disconnected and PDA went into error while on lunch. Ticket Number: IMS0834848 |
| Martinez, Jayza Mae | 01/19/2026 | 1:40 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Deocampo, Joemar | 01/19/2026 | 1:46 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Rance, Clem | 01/19/2026 | 3:43 AM | 3:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | : PDA Error while on break | Restart tools. |
| Acejo, Aljune Mike | 01/19/2026 | 4:00 AM | 4:07 AM | Avaya Issue - Freeze | Citrix freeze and PDA error while on call. |
| Borja, Phoebe | 01/19/2026 | 1:44 AM | 1:52 AM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Dela Cruz, Kyle Christian | 01/16/2026 | 12:23 AM | 12:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Issue |
| Delima, John David | 01/17/2026 | 1:45 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error after lunch |
| Celeste, Airene Mae | 01/17/2026 | 1:57 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on lunch |
| Duno, Edgar Louise | 01/18/2026 | 8:14 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix logged out while on call |
| Iglesias, Roldan | 01/17/2026 | 1:51 AM | 2:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error after lunch |
| Labayo, Maria Aizabelle | 01/19/2026 | 2:43 AM | 2:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N.A |
| Delfin, Vanneza | 01/19/2026 | 2:06 AM | 2:31 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix since she is having hard time to log in. Log out to Citrix and do cloud reset. advised tm to stamp on ready right away. |
| Labayo, Maria Aizabelle | 01/17/2026 | 2:08 AM | 2:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error after lunch/ need to restart citrix |
| Deita, Kimberly | 01/19/2026 | 3:07 AM | 3:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA Error. Restart PDA |
| Bernas, Michael | 01/19/2026 | 2:13 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valle, Marchelle | 01/17/2026 | 2:48 AM | 2:52 AM | Avaya Issue - Freeze | Avaya problem call got disconnected while transferring |
| Alojado, Geoven | 01/18/2026 | 8:28 AM | 8:35 AM | Avaya Issue - Freeze | Citrix freeze need to pull up tools |
| Arnaiz, Leandra Mae | 01/17/2026 | 5:39 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Celeste, Airene Mae | 01/19/2026 | 1:43 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Pulvera, Jessel Rose | 01/17/2026 | 5:37 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Espejo, Renalyn | 01/18/2026 | 8:34 AM | 8:38 AM | Avaya Issue - Freeze | Kicked out to Citrix but call came in while setting up. Assisting cx outside citrix. Need to set up after the call. |
| Salgado, Janelle Marie | 01/19/2026 | 3:10 AM | 3:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error. Restarted PDA. |
| Valle, Marchelle | 01/17/2026 | 5:42 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya problem & Citrix froze |
| Valle, Marchelle | 01/19/2026 | 1:43 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Bernas, Michael | 01/17/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze /call disconnected |
| Hiloma, Ronalie | 01/18/2026 | 8:19 AM | 8:25 AM | Avaya Issue - Freeze | system froze / no audio / disconnected citrix |
| Abayon, Madge | 01/19/2026 | 12:42 AM | 12:58 AM | Citrix Latency - Change Citrix Server | N/A |
| Huenda, Gracelle Ann | 01/17/2026 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while avail |
| Alabe, Jason | 01/17/2026 | 5:47 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze /call disconnected/ VPN disconnected |
| Celeste, Airene Mae | 01/19/2026 | 12:49 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Barnachea, Joanna Felisa | 01/17/2026 | 5:31 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kick out |
| Delos Santos, Hubert Clifford | 01/18/2026 | 9:56 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout kickout contact disconnected |
| Sta Romana, Kimberley | 01/17/2026 | 5:40 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kick Out |
| Olisco, Divine | 01/17/2026 | 5:44 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze /call disconnected |
| Protasio, Jay Paulo | 01/17/2026 | 5:52 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Deondo, Micah | 01/17/2026 | 5:48 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze /call disconnected/ VPN disconnected |
| Deondo, Micah | 01/19/2026 | 1:00 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/17/2026 | 5:45 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of Citrix/Avaya disconnected |
| Frugalidad, Cristina | 01/17/2026 | 5:46 AM | 5:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kickout/ pull up tools/ call got disconnected |
| Delima, John David | 01/17/2026 | 5:45 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout from citrix | call not disconnected |
| Garcia, Christian Paul | 01/19/2026 | 6:28 AM | 6:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Segundine, Jofrey | 01/19/2026 | 6:04 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ayuda, Ma Victoria | 01/15/2026 | 1:40 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN was disconnected and PDA went into error while on lunch. Ticket Number: IMS0834848 |
| Garcia, Christian Paul | 01/17/2026 | 5:37 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix and call disconnected |
| Bengan, Aicyl | 01/17/2026 | 5:52 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kickout while on call |
| Dela Cruz, Kyle Christian | 01/17/2026 | 5:31 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen and Avaya Issue |
| Segundine, Jofrey | 01/17/2026 | 5:56 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze /call disconnected |
| Artates, Gemma | 01/17/2026 | 5:45 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during one on one coaching |
| Iglesias, Roldan | 01/17/2026 | 1:50 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error after lunch |
| Dela Cruz, Kyle Christian | 01/18/2026 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Valle, Marchelle | 01/18/2026 | 5:35 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out call got disconnected |
| Jore, Paul Vincent | 01/19/2026 | 3:15 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix and PDA |
| Abayon, Madge | 01/18/2026 | 5:42 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix Frozen while on call |
| Tuyay, Shantal | 01/19/2026 | 4:29 AM | 4:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Citrix and PDA |
| Huenda, Gracelle Ann | 01/18/2026 | 5:43 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on call |
| Bengan, Aicyl | 01/18/2026 | 5:44 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out while on call |
| Arnaiz, Leandra Mae | 01/18/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and got kicked out |
| Artates, Gemma | 01/18/2026 | 5:37 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected |
| Badillo, Bernard Luis | 01/21/2026 | 5:44 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Iguin, Harlyn Mae | 01/19/2026 | 4:09 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA FREEZE call disconnected |
| Azarcon, RJ Timothy | 01/18/2026 | 5:48 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CIXTRIX FROZEN |
| Magbanua, Ailyn | 01/19/2026 | 4:13 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for the next call/Avaya took awhile to load. |
| Bernas, Michael | 01/18/2026 | 5:42 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix Frozen while on call |
| Celeste, Airene Mae | 01/18/2026 | 5:46 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/ Avaya Disconnected after break |
| Esporma, Hannah Mae | 01/19/2026 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE, KICKED OUT FROM CITRIX, call got disconnected |
| Sta Romana, Kimberley | 01/18/2026 | 5:44 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix Frozen while on call |
| Alabe, Jason | 01/18/2026 | 5:47 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Almasol, Shaira Rose | 01/19/2026 | 2:30 AM | 2:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while transferring the call to Synchrony. Citrix kicked me out and VPN disconnected. reopen citrix and transfer the call. |
| Garcia, Christian Paul | 01/18/2026 | 6:01 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call disconnected |
| Olisco, Divine | 01/18/2026 | 5:44 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix |
| Calsena, April Dexter | 01/19/2026 | 4:18 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected/ Avaya took awhile to load. |
| Deondo, Micah | 01/18/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call not disconnected |
| Federiso, Maria Angela | 01/19/2026 | 4:41 AM | 4:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Avaya // Restart Citrix |
| Frugalidad, Cristina | 01/18/2026 | 5:49 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/call disconnected/pull up tools |
| Santos, Raquel | 01/19/2026 | 4:27 AM | 4:33 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call | call disconnected |
| Enetorio, Fren Jotham | 01/19/2026 | 4:46 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Citrix and PDA |
| Pulvera, Jessel Rose | 01/19/2026 | 10:00 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Alayon, Alexander Paul | 01/19/2026 | 4:29 AM | 4:37 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call | call disconnected|| NO AUDIO |
| Marcelo, Johoney | 01/19/2026 | 4:44 AM | 4:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready |
| Nadate, Jonnabell | 01/19/2026 | 5:14 AM | 5:18 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call | call disconnected| |
| Escalada, Jacene Joy | 01/19/2026 | 11:08 PM | 11:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, contacts not disconnected however lost audio. |
| Escalada, Jacene Joy | 01/19/2026 | 11:37 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze –Contacts Disconnected PDA Froze while on call ,PDA error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA and VPN only |
| Balasa, Lhea Joy | 01/19/2026 | 12:49 AM | 1:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze but contacts not disconnected after a minute kicked out from Citrix and VPN disconnected | Need to pull up VPN , Avaya and Citrix again |
| Lucahin, Angelie | 01/19/2026 | 12:56 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze –Contacts Disconnected PDA Froze while on getting the call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA and VPN only |
| Tupaz, Christian Jay | 01/19/2026 | 1:37 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected |
| Tablo, Roxann | 01/19/2026 | 1:33 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected /lost audio. |
| Celino, Chriselle | 01/19/2026 | 1:33 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:33 AM Citrix froze while on call | 1:38 AM Citrix unfroze and PDA went error\ call ended | Restart tools |
| Randoy, Jenebeth | 01/19/2026 | 1:40 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Legaspi, Li Gorton | 01/19/2026 | 2:03 AM | 2:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Deocampo, Joemar | 01/19/2026 | 1:50 AM | 1:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze was kicked out and need to pull up tools. |
| Ambay, Anne Nicole | 01/15/2026 | 6:32 AM | 6:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Legaspi, Li Gorton | 01/16/2026 | 12:53 AM | 12:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Majen, Jenylyn | 01/16/2026 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Lingco, Rollene | 01/19/2026 | 4:01 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected and denali error while on call |
| Deslate, Krezzel | 01/19/2026 | 4:13 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call- call disconnected- pda error |
| Legaspi, Li Gorton | 01/16/2026 | 5:45 AM | 5:47 AM | Avaya Issue - Freeze | resolvedIssue: pda error/freeze |
| Beluso, Jhenice | 01/19/2026 | 4:15 AM | 4:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze |
| Rabino, Ramina | 01/19/2026 | 3:34 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze was kicked out while on lunch and need to pull up tools. |
| Tariao, John David | 01/16/2026 | 6:15 AM | 6:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Olisco, Francis John | 01/19/2026 | 4:16 AM | 4:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze | Need to set up all tools again. |
| Galleno, Mark | 01/19/2026 | 1:50 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze was kicked out and need to pull up tools. |
| Resurreccion, Rodel John | 01/19/2026 | 5:53 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected | PDA error | no call |
| Escalada, Jacene Joy | 01/19/2026 | 3:28 AM | 3:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected . Was kicked out while on lunch and need to pull up tools. |
| Formelos, Diana Joy | 01/19/2026 | 2:00 AM | 2:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Formelos, Diana Joy | 01/16/2026 | 1:41 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Alojado, Geoven | 01/16/2026 | 7:17 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/ / avaya disconnected / call got disconnected |
| Lucahin, Angelie | 01/19/2026 | 4:59 AM | 5:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got disconnected while on ready, Restarted all tolls, VPN, AVAYA and PDA |
| Nepomuceno, Shenie | 01/19/2026 | 6:00 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | had to pull up Citrix and set up tools |
| Tupaz, Christian Jay | 01/19/2026 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected |
| Isada, Ayessa | 01/13/2026 | 2:51 AM | 2:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is still on the line. |
| Tablo, Roxann | 01/19/2026 | 5:37 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, contact disconnected |
| Viejo, Jerilee | 01/19/2026 | 5:55 AM | 6:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA eror/ Citrix out |
| Suderio, Marco Pablo | 01/13/2026 | 2:53 AM | 2:57 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error |
| Albay, Cymon | 01/19/2026 | 5:49 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix restart. contact disconnected, endorsed for a callback. |
| Arbolado, Danielle | 01/19/2026 | 5:40 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze / Citrix kickout during unscheduled break |
| Dellava, Angelica Mae | 01/13/2026 | 2:57 AM | 3:00 AM | Avaya Issue - Freeze | Avaya turned offline, PDA error |
| Celino, Chriselle | 01/19/2026 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:34 AM Citrix froze while on call | 5:38 AM Citrix unfroze and kicked out in citrix then call ended | Restart tools |
| Enetorio, Fren Jotham | 01/19/2026 | 5:29 AM | 5:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze / Citrix kickout call not disconnected |
| Graciadas, John Wilbert | 01/15/2026 | 1:44 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN, citrix was disconnected while on lunch and AVAYA went into error. Ticket Number: IMS0834848 |
| Balasa, Lhea Joy | 01/19/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got disconnected while on ready, Restarted all tools, VPN, AVAYA and PDA – |
| Alojado, Geoven | 01/19/2026 | 6:15 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix logout / call not disconnected / Got PDA error |
| Borda, Lourgene | 01/19/2026 | 5:36 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got disconnected while on ready, Restarted all tools, VPN, AVAYA and PDA |
| Randoy, Jenebeth | 01/19/2026 | 5:40 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call disconnected |
| Galleno, Mark | 01/19/2026 | 5:45 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected but was kicked out and need to pull up tools. |
| De Juan, Ivan Raphael | 01/19/2026 | 3:18 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Logged out of citrix, PDA error |
| Zapico, Rosario | 01/19/2026 | 2:24 AM | 2:39 AM | Avaya Issue - Freeze | assisted tm to restart pda and avaya, |
| Adrales, Rose Mae | 01/19/2026 | 1:44 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | signing up with avaya (lost my audio with the cx) |
| Formelos, Diana Joy | 01/19/2026 | 5:17 AM | 5:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrix. |
| Veronica, Crisia Joy | 01/19/2026 | 5:46 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error,kickout of citrix |
| Vega, Genre Judd | 01/19/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | :pda error,kickout of citrix |
| Buenvenida, Grace | 01/19/2026 | 5:55 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | |
| Cezar, Mary Mae | 01/19/2026 | 5:45 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error,kickout of citrix, Avaya logo |
| Solis, Mary Louise | 01/19/2026 | 5:51 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | VPN disconnected |
| Patricio, Jason | 01/19/2026 | 5:46 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Kick from the citrix | Needs to restart avaya |
| Bernas, Cesa Marie | 01/19/2026 | 5:39 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix | Avaya Disconnected |
| Baranda, Patricia Ann | 01/19/2026 | 10:00 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze before going on Ready then PDA went error. |
| Tecson, Cathy | 01/19/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error,kickout of citrix |
| Simon, Cheryll Grace | 01/19/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, kickout of citrix |
| Adrales, Rose Mae | 01/19/2026 | 1:43 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix, PDA error. |
| Villorente, Aira Khrystine | 01/19/2026 | 11:57 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix disconnected while on call | tm was able to finish the call |
| Ponsaran, Krizzia Anne | 01/19/2026 | 6:26 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Deocampo, Joemar | 01/19/2026 | 5:41 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected but was kicked out and need to pull up tools. |
| Laurenio, Daniela | 01/19/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on ready needs to restart citrix session. |
| Abajar, Allysa | 01/19/2026 | 1:51 AM | 2:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out. Had to pull up Citrix again PDA again. |
| Devera, Chris Bob Jasper | 01/15/2026 | 1:49 AM | 2:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected while on lunch. Teammate had to re-pull up tools again and encountered AVAYA freeze. Ticket Number: IMS0834848 |
| Deocampo, Joemar | 01/19/2026 | 5:41 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze call was not disconnected but was kicked out and need to pull up tools. |
| Taladtad, Jelly Ann | 01/19/2026 | 2:11 AM | 2:15 AM | Avaya Issue - Freeze | Denali Error while waiting for next call |
| Abrise, Fatima | 01/19/2026 | 6:14 AM | 6:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break, repull up tools. |
| Bordan, Rielyn Mae | 01/19/2026 | 5:50 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze / Citrix kickout call disconnected |
| Diocos, Fredgine Mae | 01/19/2026 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrix. |
| Borja, Phoebe | 01/19/2026 | 5:50 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | advised t to restart pda and avaya. |
| Bordan, Rielyn Mae | 01/19/2026 | 5:50 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, avaya and citrix. |
| Martinez, Jayza Mae | 01/19/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, avaya and citrix. |
| Arellano, Rose Anne | 01/19/2026 | 5:41 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart pda, citrix and avaya. Citrix does have latency issue as the reason for tools took time to launch. |
| Alvero, Eleandro | 01/15/2026 | 1:57 AM | 2:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch and encountered AVAYA freeze. When the teammate tried to log in the VPN again, it keeps on logging in progress. Ticket Number: IMS0834848 |
| Parreno, Mark Anthony | 01/19/2026 | 2:37 AM | 2:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Formelos, Diana Joy | 01/16/2026 | 5:43 AM | 5:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Tecson, Cathy | 01/19/2026 | 7:09 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error |
| Formelos, Diana Joy | 01/15/2026 | 5:34 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Zapico, Rosario | 01/19/2026 | 6:27 AM | 6:29 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | reoslved |
| Alegria, Princess Sharah Jade | 01/19/2026 | 3:12 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR while on call. restart PDA |
| Humpay, Elaine | 01/19/2026 | 3:13 AM | 3:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE / PDA Error. |
| Salgado, Janelle Marie | 01/19/2026 | 6:58 AM | 7:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out on citrix while waiting for next call | restart citrix |
| Alegria, Princess Sharah Jade | 01/19/2026 | 6:59 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on call | Restart Citrix and PDA |
| Taylor, Joeline | 01/19/2026 | 7:08 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out on citrix while waiting for next call | restart citrix and PDA |
| Majen, Jenylyn | 01/19/2026 | 6:05 AM | 6:11 AM | Citrix Latency - Change Citrix Server | Assisted tm to change citrix server is it cannot load spark and other tools to help cx. |
| Procalla, Vincent Albert | 01/19/2026 | 6:28 AM | 6:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | System Issue after break |
| Estrella, Joyce | 01/19/2026 | 4:46 AM | 4:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Kick out |
| Abajar, Allysa | 01/19/2026 | 5:49 AM | 5:52 AM | Avaya Issue - Freeze | avaya freeze the kicked out of citrix. Had to pull up tools again |
| Peral Jr, Teodolfo | 01/19/2026 | 6:53 AM | 6:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kick out of citrix: |
| Castro, Nyl John | 01/19/2026 | 11:54 PM | 12:10 AM | Avaya Issue - Freeze | Cx was still on the line when the citrix froze and PDA went error. |
| Valerio, Mark David | 01/19/2026 | 7:07 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | PDA error Citrix froze and disconnected | PDA error | Login back and restart PDA |
| Empeno, Alleah Camille | 01/19/2026 | 6:58 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX kickou |
| Valencia, Nieza Joy | 01/19/2026 | 2:11 AM | 2:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Castro, Nyl John | 01/19/2026 | 3:55 AM | 4:15 AM | Avaya Issue - Freeze | Cx was still on the line when citrix kicked out. Able to finish conversation with the cx at 4:01AM. Had to pull up tools again |
| Estrella, Joyce | 01/19/2026 | 3:30 AM | 3:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Cannot login to citrix. This happened after lunch |
| Labrador, Rachel | 01/19/2026 | 3:34 AM | 3:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | no audio | delivered ghost spiel |
| Olmo, Lei Franzie Aira | 01/19/2026 | 3:35 AM | 3:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA ERROR after break |
| Brillantes, Angel Mae | 01/19/2026 | 7:05 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Kick out | restart citrix |
| Villanueva, Harold | 01/19/2026 | 3:49 AM | 3:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Almasol, Shaira Rose | 01/19/2026 | 6:30 AM | 6:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while cx is explaining the concern. Avaya disconnected. Call ended when citrix kicked me out. restart Citrix |
| Cesar, Maila | 01/19/2026 | 6:35 AM | 6:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Iguin, Harlyn Mae | 01/19/2026 | 8:12 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected call disconnect |
| Degala, Jeanette | 01/19/2026 | 2:52 AM | 3:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | no audio | delivered ghost spiel |
| Cesar, Maila | 01/19/2026 | 6:35 AM | 6:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Esporma, Hannah Mae | 01/19/2026 | 8:10 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE, KICKED OUT FROM CITRIX, call got disconnected |
| Billones, King Jether | 01/19/2026 | 7:07 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Saquita, Jashsen Mea | 01/19/2026 | 7:08 AM | 7:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | restart PDA | |
| Ponsaran, Mary Flor | 01/19/2026 | 7:19 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout | Pda error |
| Buala, Kristine Grace | 01/19/2026 | 4:07 AM | 4:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and PDA error while on READY. |
| Humpay, Elaine | 01/19/2026 | 7:16 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE | KICK OUT |
| Cordova, Jayvin | 01/19/2026 | 3:58 AM | 3:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Tondo, Joshua | 01/19/2026 | 4:45 AM | 5:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze | Need to set up all tools again. |
| Alcos, Jenny | 01/19/2026 | 4:00 AM | 4:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Floro, Claire Jacynth | 01/19/2026 | 5:59 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call/ call not disconnected |
| Doroteo, Jargelyn | 01/19/2026 | 4:06 AM | 4:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |
| Aniero, Mark Anthony | 01/19/2026 | 7:06 AM | 7:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after lunch | citrix kicked out |
| Santos, Raquel | 01/19/2026 | 8:13 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnected |
| Rance, Clem | 01/19/2026 | 7:35 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Comala, John Vincent | 01/19/2026 | 7:09 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout while on call| Did not mirror and PDA disconnected. Had to finish the call without PDA and restarted tools, Was able to finish the call around 7:32 AM |
| Magbanua, Ailyn | 01/19/2026 | 8:14 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call disconnected/hard reset |
| Alayon, Alexander Paul | 01/19/2026 | 8:21 AM | 8:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call disconnected/hard reset |
| Lingco, Rollene | 01/19/2026 | 7:37 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avaya issue | received 3 ghost calls | assisted by WF Angel* |
| Calsena, April Dexter | 01/19/2026 | 8:20 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call disconnected/hard reset |
| Burbano, Maita | 01/14/2026 | 4:03 AM | 4:10 AM | Avaya Issue - Freeze | Citrix froze and error |
| Catalan, Jowelyn | 01/19/2026 | 6:04 AM | 6:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reason: PDA ERROR |
| Lingco, Rollene | 01/19/2026 | 8:01 AM | 8:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix disconnected while on ready | need to restart citrix and pull up tools again |
| Barrera, Bonnie Andrew | 01/19/2026 | 8:09 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Valencia, Nieza Joy | 01/19/2026 | 6:14 AM | 6:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED |
| Burbano, Maita | 01/19/2026 | 4:03 AM | 4:45 AM | Avaya Issue - Freeze | Citrix froze and disc |
| Acejo, Aljune Mike | 01/19/2026 | 8:03 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and PDA error while on call. Kick out while on call |
| Burbano, Maita | 01/19/2026 | 8:37 AM | 8:40 AM | Avaya Issue - Freeze | Citrix froze and error while waiting for the next call |
| Uadan Jr, Richard | 01/19/2026 | 7:15 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while lunch |
| Mendoza, Julie Ann | 01/19/2026 | 12:30 AM | 12:33 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Denali error |
| Labrador, Rachel | 01/19/2026 | 7:36 AM | 7:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | citrix kicked out | avaya disconnected |
| Villanueva, Harold | 01/19/2026 | 7:37 AM | 7:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix logout |
| Olmo, Lei Franzie Aira | 01/19/2026 | 7:38 AM | 7:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | avaya disconnected |
| Degala, Jeanette | 01/19/2026 | 7:38 AM | 8:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | avaya disconnected |
| Osano, Jhenaline | 01/19/2026 | 8:24 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call disconnected/hard reset |
| Arcano, Anjenette | 01/19/2026 | 7:56 AM | 8:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | avaya disconnected |
| Cordova, Jayvin | 01/19/2026 | 7:57 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logout |
| Javier, Channa | 01/19/2026 | 10:31 PM | 10:36 PM | Avaya Issue - Freeze | N/A |
| Marcelo, Johoney | 01/19/2026 | 8:18 AM | 8:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ix disconnected while on the call.Hard reset. |
| Alcos, Jenny | 01/19/2026 | 8:05 AM | 8:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kicked out |
| Bunol, Alvin Joshua | 01/19/2026 | 10:00 PM | 10:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Raynaldo, Patricia Joanna | 01/19/2026 | 10:00 PM | 10:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oloroso, Mark Bryan | 01/19/2026 | 8:22 AM | 8:24 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Esteban, Janelle | 01/19/2026 | 12:06 AM | 12:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dizon, Arnel | 01/19/2026 | 1:46 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Julian, Kristine Rose | 01/19/2026 | 8:04 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call/ service unreachable |
| Valenzuela, Keziah Mae | 01/19/2026 | 8:20 AM | 8:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA DISCONNECTED//AVAYA ISSUE//CITRIX LOG OUT |
| Miranda, Kyle Heaven | 01/19/2026 | 1:48 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Dongie | 01/19/2026 | 8:10 AM | 8:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked from citrix while avail // pda error after going back |
| Doroteo, Jargelyn | 01/19/2026 | 8:38 AM | 8:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA DISCONNECTED//AVAYA ISSUE//CITRIX LOG OUT |
| Bunol, Alvin Joshua | 01/19/2026 | 1:49 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Buala, Kristine Grace | 01/19/2026 | 8:14 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and PDA error while on call. |
| Dorado, Honey Mae | 01/19/2026 | 1:50 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Raynaldo, Patricia Joanna | 01/19/2026 | 1:51 AM | 1:55 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Atiga, Jessa | 01/19/2026 | 1:49 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Raynaldo, Patricia Joanna | 01/19/2026 | 2:54 AM | 2:57 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tondo, Joshua | 01/19/2026 | 8:13 AM | 8:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze | Need to set up all tools again. |
| Borbon, Jeanilee | 01/19/2026 | 4:02 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 01/19/2026 | 8:59 AM | 9:04 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while avail. |
| Deslate, Krezzel | 01/19/2026 | 8:13 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call- call and citrix was disconnected |
| Mendoza, Julie Ann | 01/19/2026 | 4:29 AM | 4:35 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Denali error |
| Olisco, Francis John | 01/19/2026 | 8:05 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on Call - Call not disconnected | Need to set up all tools again while cx is on the line. |
| Quinton, Quenne | 01/19/2026 | 8:28 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Mendoza, Julie Ann | 01/19/2026 | 8:30 AM | 8:37 AM | Avaya Issue - Freeze | Network and Avaya disconnected. Kicked out of Citrix. Denali error |
| Aniero, Mark Anthony | 01/19/2026 | 8:11 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call but there is no account was pulled out |
| Tupaz, Alain Ray | 01/18/2026 | 8:51 AM | 8:58 PM | Avaya Issue - Freeze | Kicked out AVAYA error |
| Tupaz, Alain Ray | 01/19/2026 | 8:10 AM | 8:26 AM | Avaya Issue - Freeze | Kicked out |
| Alvaira, Norallie | 01/19/2026 | 8:11 AM | 8:16 AM | Avaya Issue - Freeze | citrix froze / denali error |
| Alvaira, Norallie | 01/19/2026 | 8:03 PM | 8:15 AM | Avaya Issue - Freeze | kicked out of citrix / needs to reset all tools / denali error |
| Ricardo, Danicah | 01/19/2026 | 8:13 AM | 8:18 AM | Avaya Issue - Freeze | citrix froze |citrix disconnected | hard reset | had to set up tool |
| Marcos, Lyka Joy | 01/19/2026 | 8:04 AM | 8:14 AM | Avaya Issue - Freeze | citrix out |
| Alojado, Geoven | 01/19/2026 | 2:17 AM | 2:25 AM | Avaya Issue - Freeze | Avaya disconnected and PDA got error |
| Aluad, Rose Ann | 01/24/2026 | 10:07 AM | 10:09 AM | Avaya Issue - Freeze | PDA denali error |
| Aluad, Rose Ann | 01/19/2026 | 8:03 AM | 8:12 AM | Avaya Issue - Freeze | citrix out |
| Basas, Kirk Michael | 01/19/2026 | 2:38 AM | 2:41 AM | Avaya Issue - Freeze | pda error while on break |
| Ofalla, Frank Danniel | 01/19/2026 | 8:10 AM | 8:12 AM | Avaya Issue - Freeze | : denali error while on ready |
| Hiloma, Ronalie | 01/19/2026 | 4:17 AM | 4:28 AM | Avaya Issue - Freeze | Disconnect Citrix |
| Espejo, Renalyn | 01/19/2026 | 8:04 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Engage with a call with the system froze in the middle of conversation. Citrix kicked out and need to restart and re-pull up tools. |
| Acoyong, Angel Joy | 01/19/2026 | 12:52 AM | 12:58 AM | Avaya Issue - Freeze | citrix froze, denali error |
| Acoyong, Angel Joy | 01/19/2026 | 4:12 AM | 4:16 AM | Avaya Issue - Freeze | citrix froze, denali error |
| Delos Santos, Hubert Clifford | 01/19/2026 | 8:10 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix logout kick out |
| Acoyong, Angel Joy | 01/19/2026 | 8:08 AM | 8:11 AM | Avaya Issue - Freeze | citrix froze, denali error |
| Dador, Louis Adrian | 01/19/2026 | 5:42 AM | 6:07 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Arellano, Rose Anne | 01/14/2026 | 4:11 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout | Call not disconnected | PDA and Avaya reset| re pull up tools |
| Galisim, Lovely Nicole | 01/19/2026 | 7:33 AM | 7:44 AM | Avaya Issue - Freeze | kicked out of citrix |
| Liganzon, John Loren | 01/17/2026 | 5:40 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze| PDA disconnected |
| Hierro, Alnie Glaze | 01/19/2026 | 7:36 PM | 7:46 PM | Avaya Issue - Freeze | Citrix Disconnected || Denali Error but received a call |
| Hierro, Alnie Glaze | 01/19/2026 | 3:34 AM | 4:13 AM | Avaya Issue - Freeze | Citrix Disconnected || Denali Error but received a call |
| Diestro, John Isaac | 01/19/2026 | 5:48 AM | 6:19 AM | Citrix Latency - Change Citrix Server | assisted tm to check downtime issue. citrix latency is visible as i advised tm to restart citrix and change citrix server. took time for the citrix to launch since we initiated multiple attempts to change citrix due to being kicked out. |
| Caballero, Raquel | 01/19/2026 | 4:03 AM | 4:08 AM | Avaya Issue - Freeze | citirx froze and vpn disconnected |
| Capurcos, Joan | 01/19/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and avaya. avaya took time to launch. |
| Dayalo, Czarina Joy | 01/19/2026 | 2:42 AM | 2:54 AM | Avaya Issue - Freeze | citrix out |
| Dayalo, Czarina Joy | 01/19/2026 | 7:31 AM | 7:38 AM | Avaya Issue - Freeze | citrix out |
| Esteban, Janelle | 01/19/2026 | 4:12 AM | 4:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Floro, Claire Jacynth | 01/19/2026 | 9:44 AM | 9:48 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio on call/ PDA error |
| Hierro, Alnie Glaze | 01/19/2026 | 4:07 AM | 7:09 AM | Avaya Issue - Freeze | DENALI ERROR |
| Javier, Channa | 01/19/2026 | 2:34 AM | 2:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by WF Yan |
| Matillano, Mary Grace | 01/19/2026 | 5:54 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Bunol, Alvin Joshua | 01/19/2026 | 5:53 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balona, Shela | 01/18/2026 | 9:36 AM | 9:37 AM | Avaya Issue - Freeze | denali error while waiting for the next call |
| Dorado, Honey Mae | 01/19/2026 | 6:10 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/.A |
| Balona, Shela | 01/19/2026 | 5:46 AM | 5:53 AM | Avaya Issue - Freeze | Kicked out while on call |
| Miranda, Kyle Heaven | 01/19/2026 | 5:50 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Balona, Shela | 01/19/2026 | 9:47 PM | 9:52 AM | Avaya Issue - Freeze | Kicked out while on call |
| Dizon, Arnel | 01/19/2026 | 6:18 AM | 6:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Borbon, Jeanilee | 01/19/2026 | 8:02 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esteban, Janelle | 01/19/2026 | 8:10 AM | 8:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N.A |
| Capurcos, Joan | 01/18/2026 | 9:31 AM | 10:00 AM | Avaya Issue - Freeze | Denali error while cx still on the line. @ |
| Amante, Eldy Christian | 01/19/2026 | 9:10 AM | 9:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Macalintal, Hanna Jane | 01/20/2026 | 5:07 AM | 5:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Teodosio, Jean | 01/20/2026 | 11:29 AM | 11:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Macalintal, Hanna Jane | 01/20/2026 | 5:07 AM | 5:11 AM | No Audio - PDA/ other tools still functional | Citrix froze and disconnected. |
| Ciudad, Jerebel | 01/01/2026 | 11:32 AM | 11:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/20/2026 | 5:38 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tupaz, Krisha Faye | 01/20/2026 | 5:54 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Ciudad, Jerebel | 01/20/2026 | 7:18 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/13/2026 | 11:42 AM | 11:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error. |
| Sanchez, Mary Zhaineth | 01/13/2026 | 11:42 AM | 11:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/13/2026 | 11:46 AM | 11:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. |
| Ciudad, Jerebel | 01/13/2026 | 7:24 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/13/2026 | 6:00 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to repull up tools. |
| Baulos, Bill Austin | 01/13/2026 | 7:30 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and can't stamp on ready on time. Reported to TL Carl. |
| Valencia, Paulyn Rose | 01/13/2026 | 8:33 AM | 8:37 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Sanchez, Mary Zhaineth | 01/13/2026 | 8:38 AM | 8:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Condino, Melissa | 01/20/2026 | 8:40 AM | 8:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected. Need to re pull up tools. |
| Macalintal, Hanna Jane | 01/20/2026 | 8:40 AM | 8:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. it takes time for avaya to pull up. |
| Tupaz, Krisha Faye | 01/20/2026 | 8:54 AM | 8:55 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Tupaz, Krisha Faye | 01/20/2026 | 8:59 AM | 9:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Pelaez, Ma Christine Joy | 01/20/2026 | 6:01 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Degala, Kent Lemuel | 01/20/2026 | 9:10 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | . Citrix froze and denali error. |
| Sanchez, Mary Zhaineth | 01/13/2026 | 6:00 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Bautista, Rochell | 01/20/2026 | 9:24 AM | 9:38 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. Need to re pull up tools. |
| Sanchez, Mary Zhaineth | 01/13/2026 | 7:30 AM | 7:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 01/13/2026 | 7:40 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/13/2026 | 7:44 AM | 7:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Alayon, Joeven | 01/20/2026 | 9:34 AM | 9:46 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on TM. Need to transfer from 3rd to 5th floor. |
| Tupaz, Krisha Faye | 01/20/2026 | 10:00 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Dorado, Ricardo Jesus III | 01/20/2026 | 4:24 PM | 4:26 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alayon, Joeven | 01/20/2026 | 10:33 AM | 10:45 AM | No Audio - PDA/ other tools still functional | Audio issue. Need to reconnect VPN. |
| Dumali, Marjorie | 01/20/2026 | 6:34 AM | 6:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/20/2026 | 7:18 AM | 7:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/20/2026 | 8:58 AM | 9:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and denali error. |
| Dumali, Marjorie | 01/20/2026 | 10:42 AM | 10:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error |
| Bautista, Rochell | 01/20/2026 | 10:46 AM | 10:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/20/2026 | 11:00 AM | 11:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. |
| Cordovero, Jinky | 01/19/2026 | 2:18 AM | 2:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA (ATHENE) stamp Idle for 4mins to make sure to receive same case to resolve |
| Ciudad, Jerebel | 01/20/2026 | 8:40 AM | 8:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| CabalQuinto, Shayne | 01/20/2026 | 12:48 PM | 12:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Patron, Precious Kaye | 12/30/2025 | 10:22 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| CabalQuinto, Shayne | 01/20/2026 | 4:49 PM | 4:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Pelaez, Ma Christine Joy | 01/20/2026 | 2:44 PM | 2:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Obalo, Allen Carl | 01/19/2026 | 11:55 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Bilbao, Kryztelle Faith | 01/19/2026 | 11:55 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Ofalla, Louis Kenneth | 01/19/2026 | 12:00 PM | 12:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Buhayo, Neil | 01/19/2026 | 11:59 PM | 12:05 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sys Down Explanation: Citrix freeze, PDA error, error changing state Issue: Citrix freeze and PDA error after break |
| Ponsaran, Andrea Kaye | 01/19/2026 | 11:45 PM | 12:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze Issue: Citrix freeze and Avaya disconnected |
| Pancho, Ednamae | 01/19/2026 | 11:59 PM | 12:07 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sys Down Explanation: kicked out from citrix | PDA error while on break Issue: PDA error |
| Guevara, Prince Carl | 01/19/2026 | 12:10 PM | 12:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sys Down Explanation: kicked out from Citrix | PDA error while on break Issue: PDA error |
| Bantigue, Jonna Mae | 01/19/2026 | 1:07 PM | 1:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and disconnected while on call |
| Arbis, Klarenz | 01/19/2026 | 1:34 PM | 1:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and disconnected while on chat |
| Ibanez, Daniell | 01/20/2026 | 4:31 PM | 4:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ebacuado, Khaleen Kaye | 01/20/2026 | 4:31 PM | 4:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Diamonon, Fons Fernando | 01/20/2026 | 4:03 PM | 4:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on chat. PDA error. Had to restart PDA |
| Valaquio, Jason Albert | 01/20/2026 | 6:36 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call / citrix went back but PDA Error. Finished call (Call ended in 6:44) restart PDA |
| Francisco, April Rose | 01/20/2026 | 7:39 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready .PDA on error |
| Rubio, Mary Ann | 01/20/2026 | 6:32 PM | 6:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: while on break, citrix disconnected. Relog back in but tools were disconnected. Had to re-pull up all tools and stamp on ready. |
| Diocena, Karl Vincent | 01/20/2026 | 5:15 PM | 5:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat the citrix froze and disconnected | chat still connected | had to restart citrix VPN and relogin in on avaya and denali and initiated OBC to chat contact |
| Alovera, Rosalie | 01/20/2026 | 7:37 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze, audio disappeared, did ghost spiel. Restarted and stamp on ready |
| Arandez, Christian Van | 01/20/2026 | 7:40 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | DETAILED EXPLANATION: Citrix/PDA Disconnected/Froze - Contacts not Disconnected |
| Sobredo, Mark Bryan | 01/20/2026 | 7:47 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Duatin, Marbee Darryl | 01/20/2026 | 7:45 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while waiting for a call, disconnect vpn, log out avaya server unreachable, re pull up avaya, |
| Jalocon, Marites | 01/20/2026 | 7:41 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DETAILED EXPLANATION: Citrix/PDA Disconnected/Froze - Contacts not Disconnected |
| Dimo, Charisse | 01/20/2026 | 7:52 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Iguis, Jessa | 01/20/2026 | 8:08 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Baler, Nathaniel Victor | 01/20/2026 | 8:22 PM | 8:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and Avaya error while working case PP-ESC-126610164143087719 |
| Bula, Esther | 01/20/2026 | 8:28 PM | 8:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali, |
| Ambay, Anne Nicole | 01/19/2026 | 2:03 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Deocampo, Kelvin James | 01/19/2026 | 4:48 AM | 4:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Tariao, John David | 01/19/2026 | 5:48 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Diaz, Frenmar | 01/19/2026 | 5:48 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Estialbo, Rochilyn Joy | 01/19/2026 | 5:38 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Mercado, Rozeth | 01/19/2026 | 5:32 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ebuna, Ckim Wesley | 01/19/2026 | 5:40 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Abool, Mary Gloden | 01/19/2026 | 5:47 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Nobleza, Ronelyn | 01/20/2026 | 6:37 PM | 6:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Precious Eleanor | 01/20/2026 | 7:48 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | g |
| Ebacuado, Khaleen Kaye | 01/20/2026 | 8:42 PM | 8:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Carlos, Anna Mae | 01/20/2026 | 9:34 PM | 9:38 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dalmino, Josie | 01/20/2026 | 8:15 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/20/2026 | 7:56 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 01/20/2026 | 9:40 PM | 9:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 01/20/2026 | 8:24 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ibanez, Daniell | 01/20/2026 | 9:14 PM | 9:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Galagate, Kheven | 01/17/2026 | 8:04 AM | 8:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix during on chat |
| Ofalla, Louis Kenneth | 01/20/2026 | 7:38 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Bascos, Kyle | 01/20/2026 | 4:47 PM | 5:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya error. had repull-up all tools vpn,avaya, and citrix. |
| Obalo, Allen Carl | 01/20/2026 | 7:39 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected || PDA error Sys Down: Citrix Freeze ||Avaya disconnected || PDA error |
| Arao, Joy | 01/20/2026 | 10:21 PM | 10:32 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error /citric froze |
| Espedillon, Edelmar | 01/20/2026 | 10:57 PM | 10:59 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error /citric froze |
| Declaro, Lalyn | 01/20/2026 | 4:49 PM | 5:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from Citrix/ need to repull up tools, restart VPN and Avaya took time to load. |
| Batilaran, Frenzy Earl Sydney | 01/25/2026 | 4:45 PM | 5:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during chat and got kicked out. PDA in error for a long time because livechats keep on coming in |
| Oquendo, Romel John | 01/20/2026 | 6:05 PM | 6:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call/ Avaya and VPN error/ PDA error/ Already endorsed for callback |
| Icay, Nethanel | 01/30/2026 | 6:40 PM | 6:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during chat and got kicked out. PDA in error for a long time and had to repull up tools |
| Besa, Josh Rainer | 01/20/2026 | 7:03 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya disconnect during lunch |
| Tupas, Jastin | 01/20/2026 | 7:36 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | NO AUDIO/ Cx is asking about a dispute that was already closed it is because the seller provided a valid tracking information and the case is in seller's favor. The call disconnected due to system issue. |
| Diamonon, Fons Fernando | 01/20/2026 | 8:04 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on chat. PDA error. Had to restart PDA |
| Diocena, Karl Vincent | 01/20/2026 | 8:55 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and avaya fozed re open avaya and denali |
| Degoma, Renz | 01/16/2026 | 4:00 PM | 4:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Cahilig, Raven Roe | 01/20/2026 | 8:57 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Bautista, Demmeth | 01/16/2026 | 8:18 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Diama, Joana Marie | 01/20/2026 | 9:11 PM | 9:16 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Citrix logged out during break. Was able to login to Citrix without having to repull up all tools. Stamped to Ready after reconnecting VPN and redialing Avaya. |
| Delos Reyes, Rj | 01/18/2026 | 2:18 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error call got disconnected. |
| Andrade, Yvonie | 01/20/2026 | 8:58 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on chat and got kicked out. Had to restart citrix and stamp to break. |
| Degoma, Renz | 01/16/2026 | 9:26 PM | 9:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Valaquio, Jason Albert | 01/20/2026 | 10:35 PM | 10:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call and got kicked out. took too long to pull up avaya |
| Upod, Nina Marie | 01/16/2026 | 11:35 PM | 11:41 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Rubio, Mary Ann | 01/20/2026 | 10:16 PM | 10:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix froze during lunch. Unable to login to citrix. Ask assistance with WF JP, he advise to disconnect citrix to restart. When I restarted Citrix it takes time to load, had to restart it again to be able to login in VPN, AVAYA and PDA. Had to repull up all tools and Stamped to Ready |
| Gamuzaran, Jhodeth-Ann | 01/16/2026 | 11:50 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Arandez, Christian Van | 01/20/2026 | 11:06 PM | 11:13 PM | Citrix Issue - Sitewide Downtime | DETAILED EXPLANATION:Citrix freeze while on call and need to pull up avaya and denali to go on ready |
| Ibanez, Anacel | 01/19/2026 | 12:58 AM | 1:07 AM | Citrix Latency - Change Citrix Server | Resolved |
| Dumigpi, Althea | 01/19/2026 | 2:13 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Tan, Mikaella Tatiana | 01/20/2026 | 10:00 PM | 10:52 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Barrera, Kate Angeline | 01/16/2026 | 11:54 PM | 11:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted the teammate until he/she goes on ready |
| Baldisimo, Krishna Joy | 01/16/2026 | 11:53 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Villaruz, Mae Ann | 01/16/2026 | 1:06 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Espineda, Janine Nicole | 01/20/2026 | 7:05 PM | 7:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Quirino, Rio Mae | 01/20/2026 | 6:39 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Aguilar, Reyla Jean | 01/16/2026 | 2:01 AM | 2:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate until he/she goes on ready |
| Navarra, Danelyn | 01/20/2026 | 11:15 PM | 11:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on chat. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Gregorio, Jester | 01/17/2026 | 8:18 PM | 8:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Bautista, Demmeth | 01/20/2026 | 7:41 PM | 7:45 PM | Citrix Latency - Change Citrix Server | Resolved |
| Gamuzaran, Jhodeth-Ann | 01/17/2026 | 9:08 PM | 9:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Aguilar, Reyla Jean | 01/17/2026 | 9:46 PM | 9:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Degoma, Renz | 01/20/2026 | 6:02 PM | 6:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Antioquia, Leah Mae | 01/20/2026 | 7:40 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Cabuslay, Ma Richelle | 01/20/2026 | 7:43 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Delfin, Precious Eleanor | 01/19/2026 | 12:05 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Degoma, Renz | 01/20/2026 | 7:49 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dapilaga, Thea Faith | 01/20/2026 | 7:41 PM | 7:54 PM | Citrix Latency - Change Citrix Server | Resolved |
| Lizada, Bea | 01/19/2026 | 9:22 PM | 9:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Lizada, Bea | 01/20/2026 | 7:42 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Nicodemus, Mary Joy | 01/20/2026 | 11:11 PM | 11:14 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA DEnali Error/ Call got disconnected |
| Caldea, Anne Emirald | 01/19/2026 | 12:40 AM | 12:58 AM | Citrix Latency - Change Citrix Server | Resolved |
| Caldea, Anne Emirald | 01/20/2026 | 8:04 PM | 8:07 PM | Citrix Latency - Change Citrix Server | Resolved |
| Dalmino, Josie | 01/20/2026 | 8:15 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Abanco, Nina May | 01/20/2026 | 5:42 PM | 5:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Degoma, Rachel | 01/12/2026 | 9:03 PM | 9:23 PM | Citrix Latency - Change Citrix Server | Resolved |
| Ibanez, Anacel | 01/20/2026 | 4:15 PM | 6:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Aguilar, Leanne Kaye | 01/19/2026 | 10:17 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Ibanez, Anacel | 01/20/2026 | 6:20 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aguilar, Leanne Kaye | 01/19/2026 | 2:20 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Guevarra, Lander John | 01/20/2026 | 9:39 PM | 9:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error kick out while on lunch |
| Bantigue, Jonna Mae | 01/20/2026 | 7:42 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and disconnected, unable to login avaya |
| Aguilar, Leanne Kaye | 01/20/2026 | 8:34 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Donguines, Dia | 01/20/2026 | 9:38 PM | 9:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out while on lunch- VPN went on log off- need to restart, Avaya took a while to log in |
| Poticar, Mark Harold | 01/20/2026 | 7:48 PM | 7:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and Avaya not pulling up |
| Aguilar, Leanne Kaye | 01/20/2026 | 5:03 PM | 5:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Ropa, Nina Grace | 01/20/2026 | 8:29 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error while working on case PP-ESC-126520489520888039| stamped to pending logout| re started PDA and Avaya. |
| Pancho, Ednamae | 01/20/2026 | 7:52 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: PDA suddenly error after call | need to restart avaya and PDA Issue: PDA error |
| Borlado, Lady Mae | 01/19/2026 | 10:11 PM | 10:23 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Bermudes, James | 01/20/2026 | 6:40 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Borlado, Lady Mae | 01/19/2026 | 12:49 AM | 1:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Borlado, Lady Mae | 01/19/2026 | 2:13 AM | 2:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Borlado, Lady Mae | 01/20/2026 | 7:49 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Arbis, Klarenz | 01/20/2026 | 7:53 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Parohinog, Reynan | 01/15/2026 | 1:55 AM | 2:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was advised to go on a clinic break when he's almost done taking his lunch time. When teammate came back to production floor, citrix was disconnected and it took too long for the AVAYA to be pulled up. TM was advised to go on a clinic break. An email from the clinic has already been sent. |
| Ebacuado, Khaleen Kaye | 01/02/2026 | 8:42 PM | 8:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Sarmiento, Xian Yan | 01/20/2026 | 8:31 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dorado, Ricardo Jesus III | 01/20/2026 | 8:52 PM | 9:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Ibanez, Daniell | 01/20/2026 | 8:24 PM | 8:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Busia, John Paul | 01/18/2026 | 10:03 AM | 10:05 AM | Avaya Issue - Freeze | Citrix Froze| PDA Denali error |
| Degoma, Renz | 01/20/2026 | 11:44 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer until he/she goes on ready |
| Pangilinan, Diego Carlo | 01/20/2026 | 9:41 PM | 10:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Bautista, Demmeth | 01/20/2026 | 11:42 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer until he/she goes on ready |
| Upod, Nina Marie | 01/20/2026 | 6:37 PM | 7:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Alkonga, Abigail | 01/20/2026 | 6:33 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Aguilar, Reyla Jean | 01/20/2026 | 11:57 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer until he/she goes on ready |
| Artates, Micha Ella | 01/20/2026 | 6:13 PM | 6:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Caingcoy, Rolly | 01/20/2026 | 8:59 PM | 9:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Salas, Ma Joyce | 01/20/2026 | 7:50 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Gamuzaran, Jhodeth-Ann | 01/20/2026 | 11:50 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer until he/she goes on ready |
| Cartujano, Ace Joseph | 01/20/2026 | 7:36 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 01/20/26 Start Time: 07:36 PM End Time: 07:59 PM Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. Tools have been removed so I had to repull-up them as well. The account was not validated. Account Number: 1814078096539212242 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 2-A Production Floor: 5th VPN Used: PHX Assisted By: COACH WHYNE |
| Espineda, Janine Nicole | 01/20/2026 | 10:58 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Bacas, Maxine Rose | 01/20/2026 | 7:47 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Durana, Alysa Charamae | 01/20/2026 | 11:40 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Ordines, Kent Lester | 01/20/2026 | 8:02 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-20-2026 Start Time: 8:02PM End Time: 8:11PM Issue: Citrix froze// vpn disconnected// Account Number: 5637956420562799954 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-G Production Floor: 5th VPN Used: PHX Assisted By: |
| Albay, Cymon | 01/20/2026 | 11:25 PM | 10:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya no audio |
| Durana, Alysa Charamae | 01/17/2026 | 11:48 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Cortes, Jd Grace | 01/20/2026 | 7:48 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/20/2026 Start Time: 07:48 PM End Time: 08:12 PM Issue: System freeze while on call, took 6mins for citrix to disconnect/ got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load Account Number: 245480350 (no acc pull up) Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 16 - G Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: Coach Whyne |
| Artates, Micha Ella | 01/20/2026 | 7:36 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: 01/20/26 Start Time: 07:36 PM End Time: 08:00 PM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Account Number: 1980801209544610361 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?:callbacker Ticket: POD # & Letter: 2-B Production Floor: 5th VPN Used: PHX Assisted By: COACH WHYNE |
| Caldea, Anne Emirald | 01/20/2026 | 11:45 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Espolong, Kim Robert | 01/20/2026 | 8:18 PM | 8:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Kim Robert M. Espolong Shift Date: 01/20/2026 Start Time: 8:18 PM End Time: 8:23PM Issue: PDA error. Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 15 - A Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: |
| Agana, Glendalyn | 01/19/2026 | 7:51 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Neil Jun Zaragoza (CW) |
| Encina, Felix John | 01/15/2026 | 2:51 AM | 2:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was logged out while on call. Affected account: *1705813057495017460 |
| Delfin, Precious Eleanor | 01/20/2026 | 11:50 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Lopez, Jocelyn | 01/20/2026 | 8:17 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Alsagon, Loriely Anne | 01/23/2026 | 7:59 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Neil Jun Zaragoza (CW) |
| Poticar, Mark Harold | 01/20/2026 | 7:51 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Awayan, Andrea | 01/20/2026 | 8:45 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea awayan Shift Date: 01/20/2026 Start Time: 08:45 PM End Time: 08:49 PM Issue: VPN disconnected during call , need to log out avaya Account Number: 1432926792423207273 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Diego Ticket: POD # & Letter: 7f Production Floor: 5th VPN Used: PHX Assisted By: |
| Delfin, Precious Eleanor | 01/20/2026 | 7:48 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Cadorna, Diomelyn Jane | 01/20/2026 | 8:51 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dapilaga, Thea Faith | 01/20/2026 | 11:52 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Cadorna, Diomelyn Jane | 01/20/2026 | 8:45 PM | 9:27 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Barrera, Kate Angeline | 01/20/2026 | 11:56 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Abanco, Nina May | 01/20/2026 | 10:00 PM | 10:03 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ibanez, Anacel | 01/20/2026 | 10:20 PM | 10:36 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dumigpi, Althea | 01/20/2026 | 11:34 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Bermudes, James | 01/20/2026 | 10:33 PM | 10:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: James Bermudes Shift Date: 1/20/26 Start Time: 10:33PM End Time: 10:37 PM Issue: Citrix froze/ PDA Error/ Avaya and VPN disconnected Account Number: na Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: POD # & Letter: 8 C Production Floor: 5th VPN Used: PHX Assisted By: |
| Degoma, Rachel | 01/20/2026 | 11:50 PM | 12:08 PM | Citrix Latency - Change Citrix Server | resolved |
| Zubiaga, Trimuel | 01/20/2026 | 10:43 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Trimuel Zubiaga Shift Date: 1-20-2026 Start Time: 10:43 PM End Time: 10:57 PM Issue: PDA Denali Error/System down while on lunch and need to repull up tools again Account Number: NA Was the call disconnected?: NO Was a customer callback required?: No Who was the callback endorsed to?: Ticket: POD # & Letter: 1-B Production Floor: 5th VPN Used: PHX Assisted by : |
| Torres, Maycel | 01/20/2026 | 7:36 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Denali ERROR/While on chat/Kicked out of Citrix/Avaya takes time to Load |
| Alsagon, Loriely Anne | 01/19/2026 | 12:09 AM | 12:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Kiecy Borres (CW) |
| Bayhon, Katrina | 01/20/2026 | 7:40 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on messaging / Repull up tools such as Avaya and PDA |
| Salas, Ma Joyce | 01/20/2026 | 11:50 PM | 12:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-20-2026 Start Time: 11:50 PM End Time: 12: 15M Issue: Citrix froze and kicked out and had to repull up all the tools again. Account Number:1160080959514046858 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any available Ticket: POD # & Letter: 1 C Production Floor: 5th VPN Used: PHX Assisted by: |
| Candoleta, Janine Pearl | 01/20/2026 | 7:42 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to pull up avaya |
| Dalmino, Josie | 01/20/2026 | 12:15 AM | 12:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Bacas, Maxine Rose | 01/20/2026 | 11:55 PM | 12:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Andrade, Tresha | 01/20/2026 | 8:01 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, PDA denali Error while assisting the customer |
| Villarosa, Gerry | 01/20/2026 | 7:44 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix while on call | Restart VPN, AVAYA and repull up my tools. |
| Cortes, Jd Grace | 01/20/2026 | 11:57 PM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/20/2026 Start Time: 11: 57 PM End Time: 12:21 AM Issue: got kick out to citrix and avaya while on lunch. cannot log in to citrix anymore, had to restart and re pull up Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 16 - G Production Floor: 5TH FLOOR VPN Used: PHX Assisted by : Coach Whyne |
| Cervanez, Pearly Jean | 01/20/2026 | 7:50 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Futotana, Abegaell | 01/20/2026 | 8:10 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix while on call | Restart VPN, AVAYA. Had to repull up all tools. |
| Cervanez, Pearly Jean | 01/20/2026 | 11:56 PM | 12:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Ordines, Kent Lester | 01/20/2026 | 12:05 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-20-2026 Start Time: 12:05AM End Time: 12:23AM Issue: Citrix froze// vpn disconnected// Kickout citrix Account Number: 2187496028815120612 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-G Production Floor: 5th VPN Used: PHX |
| Cawaling, Jeneron | 01/20/2026 | 11:37 PM | 11:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on Break |
| Batilaran, Frenzy Earl Sydney | 01/20/2026 | 8:45 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during chat and got kicked out. I just voided the pending auth for Pay in 3 and he was conversing but the call got disconnected in between |
| Bascos, Kyle | 01/20/2026 | 8:50 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix while on call. Call did not disconnected and provided resolution. However, they asked for another request and talked about some other concerns/explained that i may not able to help them since my tools are freezing/requested for a callback. | Restart VPN, AVAYA. Had to repull up all tools. |
| Duatin, Marbee Darryl | 01/20/2026 | 11:46 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while waiting for a call, disconnect VPN, log out avaya due its frozen server unreachable, having issues to pull it up, log in to vpn and log in to avaya |
| Alsagon, Loriely Anne | 01/19/2026 | 12:09 AM | 12:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Kiecy Borres (CW) |
| Declaro, Lalyn | 01/20/2026 | 8:49 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix/ was able to finish the call then disconnected/ need to repull up tools, restart VPN , and Avaya (took time to load) |
| Francisco, April Rose | 01/20/2026 | 11:41 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on a case. Had to reboot PC as unable to log in back again. |
| Jalocon, Marites | 01/20/2026 | 11:44 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | DETAILED EXPLANATION: Citrix/PDA Disconnected/Froze - Contacts not Disconnected |
| Oquendo, Romel John | 01/20/2026 | 10:06 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on break/ Had to restart and re pull up all tools |
| Villanueva, Joevil Paul | 01/20/2026 | 12:00 AM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix / Had to reopen Avaya and it took so long to reopen |
| Diamonon, Fons Fernando | 01/20/2026 | 12:05 AM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on chat. PDA error. Had to restart PDA |
| Besa, Josh Rainer | 01/20/2026 | 10:41 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze repull-up all tools restart avaya, vpn, and citrix. |
| Icay, Nethanel | 01/20/2026 | 10:35 PM | 11:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out, had to repull up tools however citrix won't load properly, had to restart |
| Tupas, Jastin | 01/20/2026 | 11:37 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx wants to close her account because thre is unauth access on her bank. Already checked her account but there is no recent transactions that was made. Already asked the cx if someone is using her card because the payment was sent to G2A.Com which they are offering a video games. Customer disconnected due to system issue. |
| Contillo, Jerome | 01/20/2026 | 12:34 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Trinidad, Gio Enrico | 01/20/2026 | 11:39 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ Had to restart and re pull up all tools |
| Sobredo, Mark Bryan | 01/20/2026 | 12:16 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Bayhon, Katrina | 01/20/2026 | 11:40 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | I was done validating the cx's account but then I experienced system issue. Endorsed for callback. Kicked out of Citrix so I had to repull up my tools such as Avaya and PDA |
| Pangilinan, Diego Carlo | 01/20/2026 | 5:40 PM | 5:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Alovera, Rosalie | 01/20/2026 | 12:19 AM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: PDA error after lunch, restarted and stamp on ready |
| Trinidad, Angelika | 01/20/2026 | 11:37 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | while checking the transaction citrix froze and kicked out need o repull up tools |
| Mateo, Mary Claresse | 01/20/2026 | 11:44 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contact not disconnected and Denali error. |
| Torres, Maycel | 01/20/2026 | 11:36 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on call/Black Screen on the other side of the PC/Need to sign out Citrix/Avaya takes time to load/Need to pull-up Tools again |
| Dimo, Charisse | 01/20/2026 | 12:20 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Flores, Angelica | 01/20/2026 | 12:25 AM | 12:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: denali error while lunch break kick out from citrix and need to login and pull up tools again |
| Villarosa, Gerry | 01/20/2026 | 11:54 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked out from Citrix | Restart VPN, AVAYA and repull up my tools |
| Candoleta, Janine Pearl | 01/20/2026 | 11:43 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Lagumbay, Daniela Marie | 01/20/2026 | 12:05 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Andrade, Tresha | 01/20/2026 | 12:03 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Kick out of citrix and avaya issue however PDA is still running |
| Andrade, Tresha | 01/20/2026 | 12:15 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | System issue/ PDA Error while on Break |
| Briones, Lorrie Miles | 01/20/2026 | 7:38 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Practisala, Pearly Ann | 01/20/2026 | 7:35 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Pacurza, Rhea | 01/20/2026 | 7:50 PM | 8:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Acervo, Erika | 01/20/2026 | 5:00 PM | 5:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Dasig, Symon John | 01/20/2026 | 7:38 PM | 7:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Buaron, Jera | 01/20/2026 | 7:49 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Pangilinan, Diego Carlo | 01/20/2026 | 9:41 PM | 10:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Barrios, Michael | 01/20/2026 | 7:49 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Birog, Sam Ryan Louise | 01/20/2026 | 11:45 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Encina, Felix John | 01/15/2026 | 3:25 AM | 3:28 AM | Citrix Issue - Sitewide Downtime | workforce advised the teammate to restart the pc, teammate having hard time logging in to citrix, need to pull up all tools |
| Pacurza, Rhea | 01/20/2026 | 11:53 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Obalo, Allen Carl | 01/20/2026 | 11:45 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Andrade, Tresha | 01/20/2026 | 12:15 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | System issue/ PDA Error while on Break |
| Legaspi, Amiel Dave | 01/20/2026 | 8:36 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Bascos, Kyle | 01/20/2026 | 12:51 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | System issue/ system froze/kicked out of citrix/cx called to file a dispute but while doing so, I did encountered system issue/told cx that i will request for a callback and they also provided more information about the concern of the transactions./need to repull up tools and wait for avaya to load |
| Briones, Lorrie Miles | 01/20/2026 | 11:55 PM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH NEIL |
| Practisala, Pearly Ann | 01/20/2026 | 11:55 PM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Acervo, Erika | 01/20/2026 | 8:44 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cuare, Rey John | 01/20/2026 | 8:37 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/20/2026 | 8:18 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Lopez, Jean | 01/20/2026 | 8:40 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Alcos, Jenny | 01/19/2026 | 9:14 AM | 9:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | 6059343295490221357 |
| Quicoy, Febelyn | 01/20/2026 | 8:53 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Horario, John Rey | 01/20/2026 | 8:24 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Salvador, KC | 01/20/2026 | 8:37 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Obalo, Allen Carl | 01/20/2026 | 11:40 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, GOT KICKED OUT || Avaya disconnected Sys Down: Citrix Freeze || Avaya disconnected |
| Buaron, Jera | 01/20/2026 | 11:52 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Buhayo, Neil | 01/20/2026 | 11:41 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Freeze, Avaya disconnected Sys Down: Kicked out of Citrix after Lunch |
| Ponsaran, Andrea Kaye | 01/20/2026 | 11:40 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze Sys Down: Citrix and avaya disconnected |
| Polvorosa, Trezia Mae | 01/20/2026 | 12:29 AM | 12:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By:coach allie |
| Batilaran, Frenzy Earl Sydney | 01/20/2026 | 1:00 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | System issue/ PDA Error while on Break |
| Aguilar, Leanne Kaye | 01/20/2026 | 12:36 AM | 12:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Cuare, Rey John | 01/20/2026 | 12:37 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Alsagon, Loriely Anne | 01/20/2026 | 12:05 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on lunch, had to repull up tools. |
| Albay, Cymon | 01/20/2026 | 10:00 PM | 10:28 PM | No Audio - PDA/ other tools still functional | Waited for Citrix to respond. |
| Montalban, Lorebe | 01/15/2026 | 3:35 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate needed to re-pull up everything and it took a little time to pull up AVAYA. Citrix was disconnected while on call. Affected account: *1908402055289414094 |
| Devibar, Juselle Rey | 01/15/2026 | 3:48 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pancho, Ednamae | 01/20/2026 | 11:40 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: kicked out from citrix while on call | need to repull up tools AN: NA |
| Arbis, Klarenz | 01/20/2026 | 11:55 PM | 12:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected AN: 1490700487009856516 | dispute | call got dc due to sysdown | endorsed for cb Sys Down: Citrix Freeze | Citrix dc | Avaya dc |
| Encina, Felix John | 01/16/2026 | 7:28 AM | 7:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 01/15/2026 | 4:00 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | CItrix was froze adn AVAYA was disconnected. Affected account: *2104062722513363901 |
| Dangan, Jade | 01/20/2026 | 7:45 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Coach MW-Dela Ostia |
| Paras, Joeffry | 01/20/2026 | 11:45 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze, Avaya disconnected Sys Down: Citrix Freeze |
| Resurreccion, Rodel John | 01/19/2026 | 9:59 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |PDA went white| call disconnected |
| Amparo, Ana Roces | 01/16/2026 | 11:44 PM | 11:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ocana, Keth David | 01/19/2026 | 9:42 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error citrix kick out |
| Dangan, Jade | 01/20/2026 | 8:11 PM | 8:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Coach MW-Dela Ostia |
| Bantigue, Jonna Mae | 01/20/2026 | 11:41 PM | 11:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and disconnected, while on lunch |
| Ayuda, Ma Victoria | 01/15/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and AVAYA was disconnected. Affected account: *1660885655633660248 |
| Bilbao, Kryztelle Faith | 01/20/2026 | 11:47 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze Citrix disconnected unable to login and needs to restart Sys Down: Citrix and avaya disconnected |
| Encina, Felix John | 01/16/2026 | 11:35 PM | 11:50 PM | No Audio - PDA/ other tools still functional | N/A |
| Nepomuceno, Shenie | 01/20/2026 | 12:15 AM | 12:27 AM | Citrix Latency - Change Citrix Server | Citrix Latency / froze and disconnected while on call / had to relogin using diff server |
| Ocana, Keth David | 01/20/2026 | 12:27 AM | 12:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA issue |
| Nadate, Jonnabell | 01/20/2026 | 1:08 AM | 1:19 AM | Citrix Latency - Change Citrix Server | Permission to logout ,Mouse unclickable, Transferred to another PC |
| Dalumpines, Athea Trisha | 01/16/2026 | 10:30 PM | 10:36 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amparo, Ana Roces | 01/15/2026 | 5:26 AM | 5:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA is not working. The teammate needed to re-pull up the tools and the teammate was disconnected from citrix. Affected account: *5602775792509468631 |
| Amparo, Ana Roces | 01/16/2026 | 11:10 PM | 11:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Polvorosa, Trezia Mae | 01/20/2026 | 8:17 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Begaso, Jestine Marie | 01/20/2026 | 8:45 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| Devera, Chris Bob Jasper | 01/16/2026 | 2:17 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 01/16/2026 | 2:17 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Montalban, Lorebe | 01/16/2026 | 2:24 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Daniel, Mark Jojit | 01/20/2026 | 1:29 AM | 1:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted Avaya and PDA. |
| Graciadas, John Wilbert | 01/15/2026 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix and AVAYA was froze. Affected account:*2096961739444882163 |
| Amparo, Ana Roces | 01/16/2026 | 2:21 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 01/20/2026 | 8:56 PM | 9:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Graciadas, John Wilbert | 01/16/2026 | 2:17 AM | 2:34 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbolado, Danielle | 01/20/2026 | 1:36 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA and Avaya. |
| Magluyan, Grace Alondra Joy | 01/16/2026 | 2:08 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amparo, Ana Roces | 01/15/2026 | 5:34 AM | 5:50 AM | Avaya Issue - Freeze | Teammate's AVAY was not working and the VPN was disconnected. Teammate got also kicked out from citrix. |
| Encina, Felix John | 01/16/2026 | 2:48 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Anisco, Jannah Gift | 01/20/2026 | 1:32 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Waited for Citrix to load and restarted Avaya and PDA. |
| Encina, Felix John | 01/16/2026 | 5:05 AM | 5:07 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Parohinog, Reynan | 01/15/2026 | 5:41 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including the VPN. Teammate needed to re-ull up his tools. Affected account: *1576247783305822604 |
| Bocala, Leocel | 01/20/2026 | 12:49 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Amparo, Ana Roces | 01/16/2026 | 6:22 AM | 6:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ayuda, Ma Victoria | 01/16/2026 | 6:25 AM | 6:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Tuyay, Shantal | 01/20/2026 | 1:37 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Engaged in call while on PDA error. |
| Barrios, Michael | 01/20/2026 | 12:04 AM | 12:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie Rose |
| Magluyan, Grace Alondra Joy | 01/16/2026 | 6:14 AM | 6:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dalumpines, Athea Trisha | 01/16/2026 | 6:12 AM | 6:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dalumpines, Athea Trisha | 01/15/2026 | 5:43 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including VPN. The teammate needed to re-pull up tools. Affected account: *1627962508607620502 |
| Acervo, Erika | 01/20/2026 | 8:42 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/20/2026 | 12:42 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Devera, Chris Bob Jasper | 01/16/2026 | 6:21 AM | 6:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Legaspi, Amiel Dave | 01/20/2026 | 12:37 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Magluyan, Grace Alondra Joy | 01/04/2026 | 5:36 AM | 5:44 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and citrix was disconnected including AVAYA. |
| Gabucay, Canskie | 01/20/2026 | 11:48 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/16/2026 | 6:21 AM | 6:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Conlu, Ma Josefa | 01/20/2026 | 12:43 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Delfin, Wenjiel | 01/20/2026 | 11:48 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dangan, Jade | 01/20/2026 | 1:05 AM | 1:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Coach MW-Dela Ostia |
| Montalban, Lorebe | 01/16/2026 | 6:18 AM | 6:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dicon, Reymelyn Grace | 01/20/2026 | 11:47 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lopez, Jean | 01/20/2026 | 12:40 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Encina, Felix John | 01/16/2026 | 6:48 AM | 6:51 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tanong, Kelly | 01/20/2026 | 11:36 PM | 11:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/20/2026 | 10:47 PM | 10:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/19/2026 | 10:00 PM | 10:04 PM | Avaya Issue - Freeze | N/A |
| Quicoy, Febelyn | 01/20/2026 | 12:54 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Tanong, Kelly | 01/20/2026 | 8:50 PM | 8:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Magluyan, Grace Alondra Joy | 01/19/2026 | 10:22 PM | 10:30 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dasig, Symon John | 01/20/2026 | 1:07 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Horario, John Rey | 01/20/2026 | 12:47 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Graciadas, John Wilbert | 01/19/2026 | 10:00 PM | 10:44 PM | Avaya Issue - Freeze | N/A |
| Capawan, Jherico | 01/20/2026 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/20/2026 | 7:46 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Encina, Felix John | 01/19/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alexander Paul | 01/20/2026 | 1:52 AM | 2:00 AM | Citrix Latency - Change Citrix Server | Permission to logout DUE SEVERE LATENCY |
| Diocena, Karl Vincent | 01/20/2026 | 1:03 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on chat the citrix froze and disconnected | chat still connected | had to restart citrix VPN and relogin in on avaya and denali |
| Cahilig, Raven Roe | 01/20/2026 | 1:00 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Andrade, Yvonie | 01/20/2026 | 12:59 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, call disconnected and had to restart avaya and log in back. |
| Diama, Joana Marie | 01/20/2026 | 1:06 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze for few minutes and eventually went back to normal. Call was then disconnected. Restarted VPN and resigned in to Avaya then stamped to Ready. |
| Deocampo, Dennis | 01/20/2026 | 11:59 PM | 12:22 AM | Citrix Latency - Change Citrix Server | Reason for Sysdown: SEVERE LATENCY/ NEED TO LOG OUT TO CITRIX AND RE START CITRIX/ CANNOT LOG IN BACK TO CITRIX RIGHT AWAY/ TAKES TIME TO LOG IN BACK TO CITRIX |
| Dicon, Reymelyn Grace | 01/20/2026 | 7:46 PM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Amparo, Ana Roces | 01/19/2026 | 5:18 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alvero, Eleandro | 01/19/2026 | 6:13 AM | 6:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Espinosa Jr, Mervin | 01/16/2026 | 12:53 AM | 12:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error Affected account: *1746767933628689851 |
| Oquendo, Romel John | 01/20/2026 | 2:05 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze while on call/ vpn and avaya got disconnected/ PDA error/ Already endorsed for callback |
| Cailin, Sharmaine Joy | 01/20/2026 | 1:49 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected and PDA/Denali error - no call got disconnected since it's avail| restarted PDA |
| Alvero, Eleandro | 01/20/2026 | 10:05 AM | 10:22 AM | No Audio - PDA/ other tools still functional | N/A |
| Graciadas, John Wilbert | 01/20/2026 | 11:34 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Selorio, Kathleen Joyce | 01/20/2026 | 1:30 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen 1:30 AM while still in call, Call finished around 1:35 resolving their issue, call ended and citrix was shortly DC and needs to login. Avaya then signed out and needs to log in but advised to DC VPN and log it back. Citrix was also in need of restart so as Avaya. |
| Rubio, Mary Ann | 01/20/2026 | 2:20 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze for few minutes while on avail and eventually went back to normal. Restarted VPN and resigned in to Avaya then stamped to Ready. |
| Encina, Felix John | 01/20/2026 | 1:08 AM | 1:12 AM | Avaya Issue - Freeze | N/A |
| Abanco, Nina May | 01/20/2026 | 12:36 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Espolong, Kim Robert | 01/20/2026 | 12:15 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Murillo, Vanessa | 01/20/2026 | 12:46 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Patron, Precious Kaye | 01/20/2026 | 1:42 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Cadorna, Diomelyn Jane | 01/20/2026 | 12:51 AM | 1:15 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 01/20/2026 | 12:47 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Pangilinan, Diego Carlo | 01/20/2026 | 1:42 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF JP |
| Lopez, Jocelyn | 01/20/2026 | 12:50 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ayuda, Ma Victoria | 01/20/2026 | 1:08 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sanguillosa, Rhea | 01/20/2026 | 1:19 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-20-26 Start Time: 01:19 AM End Time: 01:23 AM Issue: citrix froze//pull up avaya//pull up tools Account Number: *1902654742997205253 Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 7-A Production Floor: 5th VPN Used: PHX Assisted By: Coach Ferd |
| Abanco, Nina May | 01/20/2026 | 2:01 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-20-2026 Start Time: 2:01am End Time: 2:03am Issue: Citrix froze/ citrix kicked out / need to pull up avaya Account Number: 1765030698947351807 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 1e Production Floor: 5 VPN Used: PHX Assisted By: |
| Cartujano, Ace Joseph | 01/20/2026 | 11:59 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Ace Joseph Cartujano Shift Date: 1/20/26 Start Time: 11:59 PM End Time: 12:22 AM Issue: citrix disconnected while on lunch. I had to repull up my tools as citrix is not allowing me to login. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 2-A Production Floor: 5th VPN Used: PHX Assisted By: COACH FERD |
| Artates, Micha Ella | 01/20/2026 | 11:59 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | me: Micha Ella Artates Shift Date: 1/20/26 Start Time: 11:59 PM End Time: 12:15 AM Issue: I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Account Number: N/A Was the call disconnected?: N/A |
| Ibanez, Anacel | 01/20/2026 | 2:22 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bacuta, Rodelyn | 01/19/2026 | 12:51 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/19/2026 | 1:00 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dariagan, Esequela May | 01/19/2026 | 1:29 AM | 1:41 AM | Citrix Latency - Change Citrix Server | N/A |
| Lizada, Bea | 01/19/2026 | 12:28 AM | 12:33 AM | Citrix Latency - Change Citrix Server | N/A |
| Bacuta, Rodelyn | 01/19/2026 | 11:40 PM | 11:43 PM | Citrix Latency - Change Citrix Server | N/A |
| Caingcoy, Rolly | 01/19/2026 | 11:32 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Caingcoy, Rolly | 01/19/2026 | 8:59 PM | 9:14 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Sarmiento, Xian Yan | 01/19/2026 | 8:31 PM | 8:58 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Disconnected and Reconnected | Got kicked out of Citrix then Delivered Ghost Spiel and Disconnect VPN and AVAYA | Tried to reconnect to Citrix once(failed) | Restarted Citrix, AVAYA, and VPN | Setup Tools Again | Tracked and placed detailed notes on the account and endorsed for callback | |
| Dariagan, Esequela May | 01/19/2026 | 8:49 PM | 8:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ocana, Keth David | 01/20/2026 | 11:00 PM | 11:15 PM | Citrix Latency - Change Citrix Server | PDA citrix boot too slow and really lag |
| Dy, Aaron Matthew | 01/20/2026 | 2:00 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Bacuta, Rodelyn | 01/19/2026 | 7:40 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Calsena, April Dexter | 01/20/2026 | 11:00 PM | 11:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA issue |
| Dumigpi, Althea | 01/19/2026 | 7:33 PM | 7:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 01/19/2026 | 5:03 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bolante, Pholla Jeve | 01/20/2026 | 2:06 AM | 2:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze - after Lunch | hard reset |
| Aguilar, Leanne Kaye | 01/20/2026 | 10:17 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | My citrix froze and got kicked out from my citrix . Tried LVS but it won't let me in. Tried DUB and that worked. I have to restart my citrrix and pullup my navigating tools. But encountered avaya Issues that took me long to Pullup. |
| Borja, Phoebe | 01/20/2026 | 2:24 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda and avaya. |
| Ambay, Anne Nicole | 01/20/2026 | 2:29 AM | 2:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart pda, avaya and citrix. needs to repull-up tools |
| Albay, Cymon | 01/20/2026 | 1:51 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Restarted PDA and Avaya. |
| Quirino, Rio Mae | 01/20/2026 | 10:37 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Quirino, Rio Mae | 01/20/2026 | 6:39 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/20/2026 | 8:32 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Nobleza, Ronelyn | 01/20/2026 | 10:38 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/20/2026 | 7:40 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/21/2026 | 11:49 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Detanoy, Anne Nicole | 01/20/2026 | 1:10 PM | 1:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Antioquia, Leah Mae | 01/20/2026 | 11:41 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/20/2026 | 12:56 PM | 1:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esporma, Hannah Mae | 01/20/2026 | 2:48 AM | 2:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Kicked out from citrix // Avaya Issue // Call got disconnected |
| Antioquia, Leah Mae | 01/20/2026 | 12:57 PM | 1:00 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Almasol, Shaira Rose | 01/20/2026 | 1:49 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Avaya error while on break, avaya unreachable reset avaya. |
| Oquendo, Jemart | 01/20/2026 | 11:47 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Jemart Oquendo |
| Magbanua, Ailyn | 01/20/2026 | 3:01 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citriz froze while on call/ call disconnected |
| Detanoy, Anne Nicole | 01/20/2026 | 8:48 PM | 9:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Degoma, Rachel | 01/20/2026 | 12:23 PM | 12:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dorado, Ricardo Jesus III | 01/20/2026 | 12:57 PM | 1:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/20/2026 | 12:45 PM | 12:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Daniell | 01/20/2026 | 12:27 PM | 12:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Carlos, Anna Mae | 01/20/2026 | 12:49 PM | 12:53 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Busquit, Crislen | 01/20/2026 | 2:10 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya logged out | kicked out of citrix while on lunch/ I had to restart everything |
| Bordan, Rielyn Mae | 01/20/2026 | 2:46 AM | 3:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA and Avaya. |
| Parohinog, Reynan | 01/16/2026 | 1:15 AM | 1:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. Affected account: *6073100237484966787 |
| Nicodemus, Mary Joy | 01/20/2026 | 1:59 AM | 2:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while still on call, had to restart citrix and need to assist cx first and finish the call before redialing on Avaya and stamped ready on 02:31 AM ISSUE: Citrix disconnected while cx is still on the line |
| Espinosa Jr, Mervin | 01/20/2026 | 1:45 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN |
| Dalumpines, Athea Trisha | 01/20/2026 | 1:48 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Amparo, Ana Roces | 01/20/2026 | 1:43 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| So, Amber Mae | 01/20/2026 | 2:19 AM | 2:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Alvero, Eleandro | 01/20/2026 | 2:18 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Devera, Chris Bob Jasper | 01/20/2026 | 2:05 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/20/2026 | 3:35 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| So, Amber Mae | 01/20/2026 | 4:00 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Algarne, Roby Jean | 01/20/2026 | 1:56 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA//Avaya//Citrix |
| Lariza, Angelica | 01/20/2026 | 1:59 AM | 2:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call (1156249419824139315)/ cx is no longer responding/ restarted avaya, vpn and denali |
| Duabe, Danica Faye | 01/20/2026 | 3:42 AM | 3:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze during IBC: 1822025990326420487. Call not disconnected. Restarted VPN, Avaya and PDA. |
| Azarraga V, Joselito | 01/20/2026 | 3:40 AM | 3:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze and disconnected || Avaya disconnected || PDA error || Restart required and Citrix would no pull up or restart using different server || Contact disconnected System issue 1768405340003415711 || |
| Esparagoza, Shiela Mae | 01/20/2026 | 3:44 AM | 4:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze, avaya and kicked out. Had to use another citrix and re-pull up all tools and workflow. Relaunched VPN, Avaya (taking time to pull up) before stamping on ready. |
| Arconada, Eva | 01/20/2026 | 3:36 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Arroyo, Jevine France | 01/20/2026 | 3:59 AM | 4:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s) : 4816029194608548913 & 2060384096310860277 Describe your issue: Citrix Froze- CONTACTS NOT DISCONNECTED. |
| Discutido, Karen Grace | 01/20/2026 | 3:37 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Bocala, John Loyd | 01/20/2026 | 4:04 AM | 4:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on ready. Chat contact not discinnected. Account(s) affected: 1417672773149441669 |
| Virgo, Jeniebabes | 01/20/2026 | 4:00 AM | 4:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, 6071330584085290565, provide ghost spiel, then the call was ended. Then another call entered 2114109909564170588, provide another ghost spiel again. Disconnected Avaya to Avaya to avoid kicked out. Relogged in again to Avaya and PDA then stamp on ready. |
| Candido, Rhea Mae | 01/20/2026 | 3:49 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Basas, Gerlyn | 01/20/2026 | 4:08 AM | 4:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze// has an IBC: 2090909528129690348 // placed the account on hold to review the account but while on hold did encountered sysdown/ Unable to unhold cx on PDA as well as on avaya// Reported// unhold cx after froze but unable to hear any valid response// ghost spiel initiated // account endorsed for a callback.// go on ready after. |
| Delegencia, Karl Kevin | 01/20/2026 | 4:42 AM | 4:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Aluad, Rose Ann | 01/20/2026 | 12:31 AM | 12:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Calsena, April Dexter | 01/20/2026 | 2:48 AM | 3:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citriz froze, citrix logged me out, call not disconnected |
| Iguin, Harlyn Mae | 01/20/2026 | 3:13 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected call not disconnect |
| Santos, Raquel | 01/20/2026 | 3:42 AM | 3:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnected |
| Ocana, Keth David | 01/20/2026 | 4:23 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kick out, call disconnected. |
| Sonio, Jomark Vincent | 01/20/2026 | 10:44 PM | 11:04 PM | Citrix Latency - Change Citrix Server | citrix is lagging when pulling up tools, pds is pulling up slowly, tools run slowly |
| Daniel, Mark Jojit | 01/20/2026 | 5:26 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Avaya and PDA |
| Jore, Paul Vincent | 01/20/2026 | 5:32 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix and PDA |
| Alcones, Paula Jane | 01/20/2026 | 5:31 AM | 5:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, kicked out | no response heard from the caller |
| Anisco, Jannah Gift | 01/20/2026 | 5:33 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Waited for Citrix to load/ restarted PDA |
| Arbolado, Danielle | 01/20/2026 | 5:37 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix | Restarted Avaya and PDA |
| Frio, Denziel Marie | 01/19/2026 | 1:52 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Error Engage while waiting for call. Restart PDA |
| Casador, Christian Neri | 01/20/2026 | 1:55 AM | 2:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Alayon, Alexander Paul | 01/20/2026 | 2:55 AM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE, and Got disconnected. While on call |
| Abolucion, Jodelyn | 01/20/2026 | 5:26 AM | 5:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | kicked out of citrix ISSUE: Call disconnected; endorsed for a callback. |
| Esporma, Hannah Mae | 01/20/2026 | 4:49 AM | 4:50 AM | No Audio - PDA/ other tools still functional | Permission to logout due to not hearing customers |
| Zurbano, Ma Evonne | 01/20/2026 | 2:06 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected and PDA error while on lunch |
| Cobrado, Ma Cyrine | 01/19/2026 | 2:01 AM | 2:07 AM | Avaya Issue - Freeze | Citrix kicked out | PDA denali error | Citrix Froze |
| Llorente, Mel Rose | 01/19/2026 | 1:56 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch |
| Busia, John Paul | 01/19/2026 | 2:05 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | PDA error while assisting cx| got kicked out and need to pull up the tools again |
| Ginoy, Gidion | 01/19/2026 | 1:44 AM | 1:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze| PDA Denali error |
| Dy, Aaron Matthew | 01/20/2026 | 5:38 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Galagate, Kheven | 12/31/2025 | 5:45 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | kicked out of citrix |
| Ambrosio, Mica | 01/20/2026 | 5:44 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown/citrix kicked out and PDA needs to start again while on call |
| Zurbano, Ma Evonne | 01/20/2026 | 5:54 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out Citrix while on call |
| Tuyay, Shantal | 01/20/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix | Restarted Avaya and PDA |
| Tuyay, Shantal | 01/20/2026 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix | Restarted Avaya and PDA |
| Federiso, Maria Angela | 01/20/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Avaya // Restart Citrix |
| Albay, Cymon | 01/20/2026 | 5:51 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart PDA and Avaya and setup other tools. |
| Enetorio, Fren Jotham | 01/20/2026 | 5:53 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA and Avaya and setup other tools. |
| Viejo, Jerilee | 01/20/2026 | 5:58 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | restart PDA and setup other tools. |
| Algarne, Roby Jean | 01/20/2026 | 6:01 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Avaya // Restart Citrix |
| Bordan, Rielyn Mae | 01/20/2026 | 6:04 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Restart PDA |
| Albay, Cymon | 01/20/2026 | 6:29 AM | 6:36 AM | Citrix Froze - CONTACTS DISCONNECTED | restart PDA and avaya |
| Fundal, Riny Lance | 01/20/2026 | 1:54 AM | 2:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error |
| Tambong, Levi | 01/20/2026 | 3:56 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Legaspi, Li Gorton | 01/20/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Tariao, John David | 01/20/2026 | 5:49 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Estialbo, Rochilyn Joy | 01/20/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Legaspi, Li Gorton | 01/20/2026 | 6:57 AM | 6:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Villanueva, Harold | 01/20/2026 | 9:30 AM | 9:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Arellano, Rose Anne | 01/20/2026 | 5:36 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. |
| Oloroso, Mark Bryan | 01/20/2026 | 9:40 AM | 9:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Diocos, Fredgine Mae | 01/20/2026 | 5:37 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. |
| Catalan, Jowelyn | 01/20/2026 | 1:54 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CD |
| Donato, Elizabeth | 01/20/2026 | 5:28 AM | 5:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised tm to restart pda, avaya and citrix. |
| Villanueva, Harold | 01/20/2026 | 3:14 AM | 3:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Abool, Mary Gloden | 01/20/2026 | 5:34 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted tm to restart pda, avaya and other tools affected by downtime. |
| Ebuna, Ckim Wesley | 01/20/2026 | 5:39 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted tm to restart pda, avaya and citrix. |
| Labrador, Rachel | 01/20/2026 | 3:33 AM | 3:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reason: Citrix froze | no audio | delivered ghost spiel |
| Custodio, Dephra Nicole | 01/20/2026 | 5:44 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm by checking downtime. advised tm to finish call by providing ghost spiel. restart pda, avaya and citrix. |
| Uadan Jr, Richard | 01/20/2026 | 3:30 AM | 3:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Cordova, Jayvin | 01/20/2026 | 4:00 AM | 4:02 AM | Citrix Froze - CONTACTS DISCONNECTED | 5229337526084618313 |
| Resurreccion, Rodel John | 01/20/2026 | 5:45 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | call disconnected | Hard reset |
| Albay, Cymon | 01/20/2026 | 5:51 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tm encountered 2 downtime issue which he was able to pull up his tools affected by downtime., |
| Almasol, Shaira Rose | 01/20/2026 | 6:26 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, audio disconnected, Cx doesn't have a paypal account. |
| Doroteo, Jargelyn | 01/20/2026 | 4:01 AM | 4:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze |
| Calsena, April Dexter | 01/20/2026 | 6:48 AM | 6:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, call disconnected |
| Nepomuceno, Shenie | 01/20/2026 | 6:46 AM | 6:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call / had to login to Citrix and pull up tools |
| Arcano, Anjenette | 01/20/2026 | 4:24 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | call disconnected due to system issue// PDA error/ |
| Victoriano, Roilen Brian | 01/20/2026 | 5:38 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm by initiating cloud reset as citrix is not loading properly due to latency. |
| Alvaira, Norallie | 01/20/2026 | 6:10 AM | 6:20 AM | Avaya Issue - Freeze | kicked out of citrix / needs to reset all tools / denali error |
| Oloroso, Mark Bryan | 01/20/2026 | 4:54 AM | 4:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Empino, Gene Reynald | 01/20/2026 | 8:08 AM | 8:18 AM | Avaya Issue - Freeze | denali error |
| Empino, Gene Reynald | 01/20/2026 | 2:08 AM | 8:13 PM | Avaya Issue - Freeze | denali error |
| Empino, Gene Reynald | 01/20/2026 | 6:08 AM | 6:22 AM | Avaya Issue - Freeze | denali error |
| Procalla, Vincent Albert | 01/20/2026 | 1:38 AM | 1:42 AM | No Audio - PDA/ other tools still functional | No audio during call |
| Aluad, Rose Ann | 01/20/2026 | 4:13 AM | 4:20 AM | Avaya Issue - Freeze | Citrix froze while waiting for another call |
| Villanueva, Harold | 01/20/2026 | 5:26 AM | 5:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Logout |
| Aluad, Rose Ann | 01/20/2026 | 8:15 AM | 8:25 AM | Avaya Issue - Freeze | Citrix froze while waiting for another call |
| Algarne, Roby Jean | 01/20/2026 | 7:17 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted cx outside of Citrix then reset up tools. |
| Aluad, Rose Ann | 01/20/2026 | 4:05 AM | 4:22 AM | Avaya Issue - Freeze | Citrix froze while waiting for another call |
| Abajar, Allysa | 01/20/2026 | 1:43 AM | 1:45 AM | Avaya Issue - Freeze | avaya freeze |
| Valencia, Nieza Joy | 01/20/2026 | 7:15 AM | 7:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected / PDA erro |
| Abajar, Allysa | 01/20/2026 | 5:44 AM | 5:47 AM | Avaya Issue - Freeze | avaya freeze |
| Arrobang, Juliena Rose | 01/20/2026 | 5:49 AM | 5:52 AM | No Audio - PDA/ other tools still functional | citrix freeze, no audio while in the call and turn out to error. |
| Majen, Jenylyn | 01/20/2026 | 5:35 AM | 5:41 AM | Avaya Issue - Freeze | advised tm trestart pda and avaya. |
| Villanueva, Harold | 01/20/2026 | 7:16 AM | 7:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Esporma, Hannah Mae | 01/20/2026 | 7:25 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch |
| Sonio, Jomark Vincent | 01/20/2026 | 2:46 AM | 2:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while assisting cx, pulled up new citrix, pulled up tools |
| Iguin, Harlyn Mae | 01/20/2026 | 7:38 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Zapico, Rosario | 01/20/2026 | 5:44 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda, avaya and citrix. took time for avaya |
| Osano, Jhenaline | 01/20/2026 | 12:39 AM | 12:51 AM | Citrix Latency - Change Citrix Server | CITRIX LATENCY |
| Osano, Jhenaline | 01/20/2026 | 7:38 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on lunch, Restart citrix |
| Laurenio, Daniela | 01/20/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda, avaya and citrix. |
| Oloroso, Mark Bryan | 01/20/2026 | 7:43 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX LOGOUT/after break |
| Labrador, Rachel | 01/20/2026 | 7:44 AM | 2:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected | no audio | delivered ghost spiel |
| Balona, Shela | 01/20/2026 | 7:27 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart pda avaya and citrix. |
| Caballero, Raquel | 01/20/2026 | 4:08 AM | 4:14 AM | Avaya Issue - Freeze | citirx froze and vpn disconnected |
| Aurelio, Jen Rose | 01/20/2026 | 5:23 AM | 5:40 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted tm to restart citrix, pda and avaya. took time for citrix and avaya due to latency. |
| Villorente, Aira Khrystine | 01/20/2026 | 5:45 AM | 5:53 AM | Avaya Issue - Freeze | Citrix froze and citrix disconnected while on call |
| Osano, Jhenaline | 01/20/2026 | 7:37 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on lunch |
| Abong, Lester John | 01/20/2026 | 6:00 AM | 6:06 AM | Avaya Issue - Freeze | Citrix froze and VPN disconnected while on call |
| Baranda, Patricia Ann | 01/20/2026 | 2:05 AM | 2:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kick out of citrix, pda error, before going back accidentally stamp in break log out and go back again |
| Baranda, Patricia Ann | 01/20/2026 | 6:05 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Degala, Jeanette | 01/20/2026 | 7:39 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX LOGOUT/after break |
| Uadan Jr, Richard | 01/20/2026 | 7:53 AM | 7:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Rance, Clem | 01/20/2026 | 11:39 PM | 11:45 PM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Olmo, Lei Franzie Aira | 01/20/2026 | 7:50 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnect/ computer shutdown |
| Acejo, Aljune Mike | 01/20/2026 | 12:08 AM | 12:12 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue |
| Peral Jr, Teodolfo | 01/20/2026 | 6:13 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out from citrix on the middle of the call |
| Olisco, Francis John | 01/20/2026 | 12:12 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on Call - Call not disconnected | Need to set up all tools again while cx is on the line. |
| Alcos, Jenny | 01/20/2026 | 7:59 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out/call disconnecte |
| Lingco, Rollene | 01/20/2026 | 12:05 AM | 12:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected while on call |
| Arcano, Anjenette | 01/20/2026 | 7:59 AM | 8:09 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected |
| Beluso, Jhenice | 01/20/2026 | 12:54 AM | 12:56 AM | Avaya Issue - Freeze | DA Denali Error |
| Aniero, Mark Anthony | 01/20/2026 | 2:15 AM | 2:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | citrix kicked out |
| Buala, Kristine Grace | 01/20/2026 | 2:59 AM | 3:15 AM | No Audio - PDA/ other tools still functional | AUDIO ISSUES//CITRIX FROZE WHILE ON CALL |
| Floro, Claire Jacynth | 01/20/2026 | 3:06 AM | 3:10 AM | No Audio - PDA/ other tools still functional | Citrix froze, no audio on other line/ PDA error after |
| Tondo, Joshua | 01/20/2026 | 3:02 AM | 3:15 AM | No Audio - PDA/ other tools still functional | 1949820681943534470 |
| Deslate, Krezzel | 01/20/2026 | 3:15 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call |
| Rance, Clem | 01/20/2026 | 3:41 AM | 3:47 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Empeno, Alleah Camille | 01/20/2026 | 8:09 AM | 8:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Juarez, Andrei | 01/20/2026 | 3:56 AM | 4:01 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error call disconnected / Restart Avaya |
| Doroteo, Jargelyn | 01/20/2026 | 8:17 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix and PDA disconnected |
| Floro, Claire Jacynth | 01/20/2026 | 4:04 AM | 4:11 AM | No Audio - PDA/ other tools still functional | no audio while on call/ PDA error after |
| Acejo, Aljune Mike | 01/20/2026 | 4:12 AM | 4:23 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue while on call. |
| Pantaleon, Laurence | 01/20/2026 | 4:07 AM | 4:12 AM | Avaya Issue - Freeze | citix froze, denali error |
| Zante, Chim Neo | 01/20/2026 | 4:12 AM | 4:27 AM | Avaya Issue - Freeze | System Freeze- citrix disconnected while on call. |
| Pantaleon, Laurence | 01/20/2026 | 8:07 AM | 8:12 AM | Avaya Issue - Freeze | citix froze, denali error, was able to get back |
| Vegafria, Manny Mark | 01/20/2026 | 8:15 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc and restarted |
| Olisco, Francis John | 01/20/2026 | 4:21 AM | 4:31 AM | Avaya Issue - Freeze | Citrix Disconnected while on Call |
| Tupaz, Alain Ray | 01/20/2026 | 8:19 AM | 8:26 AM | Avaya Issue - Freeze | Kicked out |
| Lingco, Rollene | 01/20/2026 | 4:06 AM | 4:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Cirtix froze and disconnected while on call | need to restart citrix | unable to pull up tools and was advised to change citrix twice | assisted by WF Rhayne |
| Dador, Louis Adrian | 01/20/2026 | 8:07 AM | 8:20 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Aniero, Mark Anthony | 01/20/2026 | 6:15 AM | 6:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after lunch | citrix kicked out |
| Galisim, Lovely Nicole | 01/20/2026 | 8:19 AM | 8:23 AM | Avaya Issue - Freeze | kicked out of citrix |
| Julian, Kristine Rose | 01/20/2026 | 7:02 AM | 7:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call/ service unreachable |
| Caballero, Raquel | 01/20/2026 | 8:08 AM | 8:19 AM | Avaya Issue - Freeze | citrix froze and disconnected |
| Floro, Claire Jacynth | 01/20/2026 | 7:06 AM | 7:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and no audio while on call them Kicked out of Citrix/ tools not disconnected |
| Hierro, Alnie Glaze | 01/20/2026 | 7:32 AM | 7:35 AM | Avaya Issue - Freeze | Citrix Froze while on lunch |
| Buala, Kristine Grace | 01/20/2026 | 6:59 AM | 7:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | AUDIO ISSUES//CITRIX FROZE WHILE ON CALL//pda denalli error//out from citrix and needs to re pull up |
| Barrera, Bonnie Andrew | 01/20/2026 | 7:11 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Dela Cruz, Dongie | 01/20/2026 | 7:29 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break| need to restart citrix and pull up tools again |
| Estrella, Joyce | 01/20/2026 | 11:32 PM | 11:54 PM | Avaya Issue - Freeze | Avaya Freeze, No audio after |
| Deslate, Krezzel | 01/20/2026 | 7:36 AM | 7:48 AM | Avaya Issue - Freeze | citrix froze while on ready- citrix was disconnected needed to restart pda |
| Rance, Clem | 01/20/2026 | 7:40 AM | 7:50 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Aniero, Mark Anthony | 01/20/2026 | 6:59 AM | 7:25 AM | Avaya Issue - Freeze | Citrix Froze and Denali Error while on ready | citrix kicked out | hard reset |
| Acejo, Aljune Mike | 01/20/2026 | 6:59 AM | 7:25 AM | Avaya Issue - Freeze | Citrix Froze and Denali Error while on ready | citrix kicked out | hard reset |
| Acejo, Aljune Mike | 01/20/2026 | 8:07 AM | 8:15 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue while on ready. |
| Lingco, Rollene | 01/20/2026 | 8:05 AM | 8:17 AM | Avaya Issue - Freeze | citrix froze while on call | the cx was still on the line but then my denali went error and disconnect the call |
| Parreno, Mark Anthony | 01/20/2026 | 4:30 AM | 4:38 AM | Avaya Issue - Freeze | PDA automatically closed, error |
| Abajar, Allysa | 01/20/2026 | 4:49 AM | 5:07 AM | Avaya Issue - Freeze | citrix kick out while on active call, no pda |
| Castro, Nyl John | 01/20/2026 | 5:44 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out @ 5:44 while cx was still on the line. Ended the call with cx at 6:09. Ready (break) @6:15AM |
| Hierro, Alnie Glaze | 01/20/2026 | 8:02 AM | 8:31 AM | Citrix Latency - Change Citrix Server | Citrix Froze need to change PC |
| Dayalo, Czarina Joy | 01/20/2026 | 3:16 AM | 3:31 AM | Avaya Issue - Freeze | citrix out |
| Mendoza, Julie Ann | 01/20/2026 | 12:30 AM | 12:44 AM | Avaya Issue - Freeze | Avaya latency > Reboot computer |
| Mendoza, Julie Ann | 01/20/2026 | 8:36 AM | 8:49 AM | Avaya Issue - Freeze | Avaya latency > Reboot computer |
| Aluad, Rose Ann | 01/20/2026 | 8:51 AM | 8:57 AM | Avaya Issue - Freeze | PDA DENALI ERROR |
| Ofalla, Frank Danniel | 01/20/2026 | 8:23 AM | 8:32 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX WHILE ON CALL |
| Marcos, Lyka Joy | 01/20/2026 | 8:20 AM | 8:27 AM | Avaya Issue - Freeze | Kick out |
| Mendoza, Julie Ann | 01/20/2026 | 8:13 AM | 8:15 AM | Avaya Issue - Freeze | itrix froze | citrix disconnected |
| Benid, Rose Anne | 01/20/2026 | 8:08 AM | 8:11 AM | Avaya Issue - Freeze | PDA denali Error while waiting for next call |
| Acoyong, Angel Joy | 01/20/2026 | 8:04 AM | 8:06 AM | Avaya Issue - Freeze | denali error |
| Sanchez, Mary Zhaineth | 01/21/2026 | 7:31 AM | 7:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/21/2026 | 6:26 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error. |
| Condino, Melissa | 01/21/2026 | 5:00 AM | 5:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error can't stamp on ready. |
| Tupaz, Krisha Faye | 01/21/2026 | 6:02 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error |
| Macalintal, Hanna Jane | 01/21/2026 | 6:11 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Zante, Chim Neo | 01/20/2026 | 8:18 AM | 8:28 AM | Avaya Issue - Freeze | PDA error while waiting for next call |
| Duabe, Danica Faye | 01/20/2026 | 7:46 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised tm to restart pda, avaya and citrix. |
| Billones, Mark | 01/19/2026 | 8:12 AM | 8:25 AM | Avaya Issue - Freeze | Citrix Froze And Disconnected |
| Billones, Mark | 01/19/2026 | 4:08 AM | 4:15 AM | Avaya Issue - Freeze | Citrix Froze And Disconnected |
| Billones, Mark | 01/20/2026 | 8:11 AM | 8:23 AM | Avaya Issue - Freeze | Citrix Froze And Disconnected |
| Discutido, Karen Grace | 01/20/2026 | 7:26 AM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to relaunch tools. Avaya encountered issue as a result it needs to be relaunched again. Took time for avaya to launch. The same with citrix, it took time due to latency. |
| Jamelarin, Uziel Ann | 01/20/2026 | 8:03 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart citrix, pda and avaya. |
| Bocala, Leocel | 01/20/2026 | 8:04 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda, avaya and citrix once chat contact is done. |
| Virgo, Jeniebabes | 01/20/2026 | 8:09 AM | 8:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised tm to restart and avaya again. |
| Sonio, Jomark Vincent | 01/20/2026 | 7:37 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | :pda error after lunch |
| Villanueva, Harold | 01/20/2026 | 9:38 AM | 9:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix logout/call not disconnected |
| Vista, Bernie | 01/20/2026 | 8:19 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and avaya. |
| Arroyo, Jevine France | 01/20/2026 | 7:59 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to check situation. Advised TM to finish async contact first then restart pda, avaya, and citrix. |
| Bisnar, Ma Lucevie | 01/20/2026 | 8:17 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. |
| Basas, Gerlyn | 01/20/2026 | 8:09 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM by checking situation. advised tm to restart citrix again and change citrix server. |
| Teodosio, Angelica | 01/20/2026 | 8:16 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to respond to async contacts first, once done restart pda and avaya. |
| Candido, Rhea Mae | 01/20/2026 | 7:52 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda and avaya. |
| Donato, Elizabeth | 01/20/2026 | 8:32 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | advised tm to restart pda, citrix and avaya. cloud reset needed as citrix is taking time to launch. |
| Floro, Claire Jacynth | 01/20/2026 | 9:28 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | no audio while on call/ PDA error |
| Valencia, Paulyn Rose | 01/20/2026 | 11:59 AM | 12:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/20/2026 | 6:52 AM | 7:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alcazaren, Marivie | 01/21/2026 | 10:30 AM | 10:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Azarcon, Renalyn | 01/21/2026 | 9:28 AM | 9:38 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. |
| Valencia, Paulyn Rose | 01/21/2026 | 9:45 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Sta Romana, Jett | 01/21/2026 | 9:52 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Ciudad, Jerebel | 01/21/2026 | 10:02 AM | 10:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Macalintal, Hanna Jane | 01/21/2026 | 9:58 AM | 10:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alcazaren, Marivie | 01/21/2026 | 2:36 PM | 2:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. |
| Degoma, Rachel | 01/19/2026 | 12:07 AM | 12:28 AM | Avaya Issue - Freeze | Valid |
| Dumali, Marjorie | 01/21/2026 | 2:33 PM | 2:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Beneranda, Yliaza John | 01/19/2026 | 7:35 PM | 7:39 PM | Avaya Issue - Freeze | Issue: Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Degala Jr, Darwin | 01/19/2026 | 7:56 PM | 8:30 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/19/2026 | 8:16 PM | 8:30 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Agana, Glendalyn | 01/19/2026 | 7:51 PM | 8:14 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/19/2026 | 10:30 PM | 10:50 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dumali, Marjorie | 01/21/2026 | 2:43 PM | 3:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Can't log in to AVAYA so need to change station. |
| Dumali, Marjorie | 01/21/2026 | 12:29 PM | 12:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools again. |
| CabalQuinto, Shayne | 01/21/2026 | 3:47 PM | 3:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/21/2026 | 10:11 AM | 10:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Mina, Mariel | 01/21/2026 | 10:20 AM | 10:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Tupaz, Krisha Faye | 01/21/2026 | 9:59 AM | 10:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/21/2026 | 11:33 AM | 11:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Macalintal, Hanna Jane | 01/21/2026 | 10:27 AM | 10:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Baulos, Bill Austin | 01/21/2026 | 12:30 PM | 12:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Barzanas, Irene | 01/19/2026 | 11:35 PM | 11:47 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/19/2026 | 11:42 PM | 11:53 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/19/2026 | 11:45 PM | 11:59 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Gallofin, Therese Mary | 01/19/2026 | 6:21 PM | 7:00 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/19/2026 | 11:46 PM | 12:02 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Adonay, Lorena | 01/19/2026 | 11:58 PM | 12:03 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/19/2026 | 11:54 PM | 12:08 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/19/2026 | 12:01 PM | 12:11 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Agana, Glendalyn | 01/19/2026 | 11:59 PM | 12:13 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Beneranda, Yliaza John | 01/19/2026 | 11:36 PM | 11:42 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/19/2026 | 11:36 PM | 11:42 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/19/2026 | 12:02 AM | 12:15 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Aguilar, Leanne Kaye | 01/21/2026 | 6:00 PM | 6:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid |
| Dumigpi, Althea | 01/21/2026 | 6:00 PM | 6:08 PM | Avaya Issue - Freeze | valid error |
| Calizo, Jason Bengon | 01/21/2026 | 4:59 PM | 5:09 PM | Citrix Latency - Change Citrix Server | Couldn't pull up Microsoft Edge or Google Browser. Restarted PC |
| Quirino, Rio Mae | 01/21/2026 | 6:04 PM | 6:08 PM | Avaya Issue - Freeze | valid Error |
| Nobleza, Ronelyn | 01/21/2026 | 6:00 PM | 6:13 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Ibanez, Daniell | 01/21/2026 | 6:00 PM | 6:14 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Antioquia, Leah Mae | 01/21/2026 | 6:00 PM | 6:13 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Delfin, Precious Eleanor | 01/21/2026 | 6:10 PM | 6:14 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Dorado, Ricardo Jesus III | 01/21/2026 | 6:10 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Ebacuado, Khaleen Kaye | 01/21/2026 | 6:04 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Pamunag, Jazzen Roi | 01/21/2026 | 6:19 PM | 6:19 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Aguilar, Leanne Kaye | 01/21/2026 | 6:52 PM | 6:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Deocampo, Dennis | 01/21/2026 | 6:47 PM | 6:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Detanoy, Anne Nicole | 01/21/2026 | 7:40 PM | 7:45 PM | Avaya Issue - Freeze | valid Error |
| Calizo, Jason Bengon | 01/21/2026 | 5:00 PM | 5:09 PM | Citrix Latency - Change Citrix Server | Couldn't pull up Microsoft Edge or Google Browser. Restarted PC. |
| Gregorio, Jester | 01/21/2026 | 5:56 PM | 6:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected | Had to Pull up AVAYA, VPN and PDA | Avaya took time to pull up | Had to set up |
| Villaruz, Mae Ann | 01/21/2026 | 5:53 PM | 6:01 PM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze and PDA denali error | need to restart PDA |
| Degoma, Renz | 01/21/2026 | 9:00 PM | 9:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze | denali error after lunch | kicked out from citrix | need to pull up tools again |
| Degoma, Rachel | 01/21/2026 | 6:02 PM | 6:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Cx still on the line | Had to reassure cx for a callback | had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to track call and request for call back | Had to set up tools again |
| Hari-on, Marrienne | 01/21/2026 | 6:20 PM | 6:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected/PDA/Denali Error - after Break--- cannot login to pda after trying to reboot pc many times and disconnected Lan cord |
| Balontong, Nino Shary | 01/21/2026 | 5:53 PM | 6:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix auto close and CALL got drop and VPN auto disconnected while on call |
| Iguis, Jessa | 01/21/2026 | 6:20 PM | 6:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix is not responding, and the PDA is also unresponsive, unable to open Chrome or Edge. Attempted to restart the PC, but the PDA continues to display an error message. |
| Sarmiento, Xian Yan | 01/21/2026 | 4:00 PM | 4:08 PM | Citrix Latency - Change Citrix Server | 10 minutes pass and Citrix is still in loading screen | Switch PC from 32-C to 32-D | |
| Sarmiento, Xian Yan | 01/21/2026 | 5:48 PM | 6:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was able to resolve the CX concern before manually disconnecting VPN | Restarted AVAYA and VPN | |
| Adonay, Lorena | 01/21/2026 | 6:03 PM | 6:37 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break/ cannot login to denali |
| Cabuslay, Ma Richelle | 01/21/2026 | 6:08 PM | 6:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze then Citrix disconnected while LUNCH. Needed to repull up my tools again. Took time for avaya to pull up |
| Dapilaga, Thea Faith | 01/21/2026 | 5:53 PM | 6:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze | kicked out while on lunch | tools restored but avaya took time to pull up |
| Upod, Nina Marie | 01/21/2026 | 5:54 PM | 6:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out while on lunch. need to restart citrix, vpn, avaya, and PDA. |
| Gamuzaran, Jhodeth-Ann | 01/21/2026 | 5:59 PM | 6:13 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | AVAYA Issue. Grace period |
| Gamuzaran, Jhodeth-Ann | 01/21/2026 | 8:43 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. PDA error. need to restart DA |
| Mercado, Rozeth | 01/20/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Degoma, Rachel | 01/21/2026 | 8:23 PM | 8:35 PM | Citrix Latency - Change Citrix Server | valid Error |
| Bacuta, Rodelyn | 01/21/2026 | 9:01 PM | 9:08 PM | Avaya Issue - Freeze | valid Error |
| Diocena, Karl Vincent | 01/21/2026 | 6:04 PM | 6:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got no audio | initiated GS | had to restart VPN and relogin in on avaya and denali |
| Diama, Joana Marie | 01/21/2026 | 6:02 PM | 6:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix was frozen and VPN disconnected after. Delivered ghost spiel on the call and restarted VPN and Avaya to stamp to Ready. |
| Valaquio, Jason Albert | 01/21/2026 | 5:59 PM | 6:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix was frozen and VPN disconnected after. Delivered ghost spiel on the call and restarted VPN and Avaya to stamp to Ready. |
| Andrade, Yvonie | 01/21/2026 | 6:59 PM | 7:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze and there's no audio on the call. |
| Duatin, Marbee Darryl | 01/21/2026 | 8:46 PM | 8:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect VPN, log out avaya due its frozen and could not end call, took time to pull up avaya |
| Diamonon, Fons Fernando | 01/21/2026 | 8:46 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze and VPN disconnected while waiting for the citrix to go back. Delivered ghost spiel on the call and restarted VPN and Avaya to stamp to Ready. |
| Cahilig, Raven Roe | 01/21/2026 | 8:55 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Carlos, Anna Mae | 01/21/2026 | 10:01 PM | 10:04 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid Error |
| Quirino, Rio Mae | 01/21/2026 | 10:05 PM | 10:05 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Iguis, Jessa | 01/21/2026 | 6:20 PM | 6:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix is not responding, and the PDA is also unresponsive, unable to open Chrome or Edge. Attempted to restart the PC, but the PDA continues to display an error message. |
| Carlos, Anna Mae | 01/21/2026 | 10:10 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Bolante, Pholla Jeve | 01/20/2026 | 6:07 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Ropa, Nina Grace | 01/21/2026 | 5:33 PM | 6:11 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali crashed and showed errors while I was working on case PP-ESC-126628714106843042. Stamped to Pending Logout| restarted PDA and Avaya multiple times, but the issue persisted, with both Chrome and Denali continuing to crash/ Had to restart everything and re‑open all tools. |
| Ibanez, Daniell | 01/21/2026 | 10:00 PM | 10:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Casador, Christian Neri | 01/20/2026 | 5:55 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix / sysdown | had to assist cx first |
| Delfin, Precious Eleanor | 01/21/2026 | 10:10 PM | 10:13 PM | Avaya Issue - Freeze | valid Error |
| Alayon, Franz Wilson | 01/20/2026 | 5:33 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break |
| Donguines, Dia | 01/21/2026 | 7:42 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix- Secure Desktop Update took a while. Tools were closed including the active ticket. PP-ESC-126576143707124198 |
| Busquit, Crislen | 01/20/2026 | 6:49 AM | 7:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on call | HAD TO ASSIST CX FIRST |
| Bacatano, May | 01/20/2026 | 5:38 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown while on break |
| Oquendo, Jemart | 01/21/2026 | 10:07 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Arao, Joy | 01/20/2026 | 6:40 AM | 6:46 AM | Citrix Froze - CONTACTS DISCONNECTED | pda error while on call |
| Villanueva, Joevil Paul | 01/21/2026 | 8:17 PM | 8:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix / Had to reopen Avaya and it took so long to reopen |
| Cawaling, Jeneron | 01/21/2026 | 8:25 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while working on a ticket. Had to stamp billable to make sure no case will come in. |
| Degoma, Rachel | 01/21/2026 | 10:07 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Francisco, April Rose | 01/21/2026 | 7:41 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out on Citrix while working on a case. Not able to log in back again due to system update .Assisted by WF JP. |
| Practisala, Pearly Ann | 01/21/2026 | 5:19 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF Mollie |
| Villanueva, Joevil Paul | 01/21/2026 | 9:20 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali issue while pending Lunch / Had to reopen Avaya and it took so long to reopen |
| Practisala, Pearly Ann | 01/21/2026 | 5:41 PM | 5:50 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Whyne |
| Bula, Esther | 01/21/2026 | 9:33 PM | 9:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix. Need to sign out and set up my Citrix. |
| Practisala, Pearly Ann | 01/21/2026 | 6:15 PM | 6:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Begaso, Jestine Marie | 01/21/2026 | 6:09 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Acervo, Erika | 01/21/2026 | 6:09 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ciudad, John Lawrence | 01/21/2026 | 6:19 PM | 6:23 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Pacurza, Rhea | 01/21/2026 | 6:22 PM | 6:35 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Polvorosa, Trezia Mae | 01/21/2026 | 6:15 PM | 6:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach jerelyn |
| Briones, Lorrie Miles | 01/21/2026 | 7:34 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Zulieta, Vanessa | 01/21/2026 | 6:08 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach jerelyn |
| Barrios, Michael | 01/21/2026 | 7:57 PM | 8:12 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: coach Jerelyn Contemplo (CW) |
| Cervanez, Pearly Jean | 01/21/2026 | 7:39 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Legaspi, Amiel Dave | 01/21/2026 | 8:34 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Birog, Sam Ryan Louise | 01/21/2026 | 5:58 PM | 6:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix disconnected | other pc is not working and need to restart the PC | need to repull up tools AN: NA |
| Pangilinan, Diego Carlo | 01/21/2026 | 9:00 PM | 9:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Ofalla, Louis Kenneth | 01/21/2026 | 5:58 PM | 6:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Freeze and CALL got drop and VPN auto disconnected while on call AN: na Sys Down: citrix freeze avaya disconnected and needs to restart |
| Alsagon, Loriely Anne | 01/21/2026 | 7:43 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Kiecy Borres (CW) |
| Bantigue, Jonna Mae | 01/21/2026 | 5:59 PM | 6:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sys Down Explanation: Citrix freeze and PDA error Issue: Citrix freeze and unable to login avaya, while on lunch |
| Salvador, KC | 01/21/2026 | 6:12 PM | 6:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Alarba, Phoebecates | 01/19/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix automatically logout and need to pull up back again. |
| Pancho, Ednamae | 01/21/2026 | 6:09 PM | 6:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: PDA error while on lunch AN: na Sys Down: PDA error |
| Buaron, Jera | 01/21/2026 | 8:47 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/21/2026 | 10:15 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Borlado, Lady Mae | 01/21/2026 | 5:53 PM | 6:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze / call not disconnected / set up tools / pulled up avaya |
| Polvorosa, Trezia Mae | 01/21/2026 | 10:15 PM | 10:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH JERELYN |
| Frio, Denziel Marie | 01/19/2026 | 5:52 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting customer and kick out from citrix, call disconnected. Need to pull up tools again |
| Ginoy, Gidion | 01/19/2026 | 5:37 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while assisting customer and kick out from citrix, call disconnected. Need to pull up tools again |
| Patricio, Aikie | 01/19/2026 | 5:46 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked while engage in a call |
| Billanes, Axcelle Mar | 01/19/2026 | 1:42 AM | 1:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked while engage in a call |
| Dadivas, Nica Rose | 01/20/2026 | 10:18 PM | 10:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA went error |
| Billanes, Axcelle Mar | 01/19/2026 | 5:31 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked while engage in a call |
| Zurbano, Ma Evonne | 01/20/2026 | 10:23 PM | 10:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on call |
| Cobrado, Ma Cyrine | 01/20/2026 | 10:05 AM | 10:07 AM | Avaya Issue - Freeze | citrix froze and PDA error |
| Cobrado, Ma Cyrine | 01/19/2026 | 10:00 AM | 10:02 AM | Avaya Issue - Freeze | Citrix Froze| PDA Denali error |
| Villaruz, Mae Ann | 01/20/2026 | 1:02 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Borlado, Lady Mae | 01/20/2026 | 11:51 PM | 12:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Sarmiento, Xian Yan | 01/20/2026 | 1:25 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Barrera, Kate Angeline | 01/21/2026 | 6:00 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Alkonga, Abigail | 01/21/2026 | 6:03 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Sanchez, Queenie Joy | 01/20/2026 | 5:45 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix automatically shutdocitrix froze and Citrix kickout while on call. wn. |
| Frio, Denziel Marie | 01/20/2026 | 2:39 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for 5 minutes and kick out from citrix while engage in a call. |
| Alkonga, Abigail | 01/20/2026 | 10:35 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alkonga, Abigail | 01/21/2026 | 6:03 PM | 6:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Resolved |
| Llorente, Mel Rose | 01/20/2026 | 5:41 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out while on call | restart Citrix |
| Bautista, Demmeth | 01/21/2026 | 6:40 PM | 6:43 PM | Citrix Latency - Change Citrix Server | Resolved |
| Ongkingco, Kim Verly | 01/20/2026 | 5:55 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Dapilaga, Thea Faith | 01/21/2026 | 7:01 PM | 7:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alarba, Phoebecates | 01/20/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE AND CICK OUT WHILE ON CALL |
| Francisco, April Rose | 01/21/2026 | 7:41 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Amparo, Ana Roces | 01/15/2026 | 4:40 AM | 4:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected and AVAYA went into error. |
| Dorado, Ricardo Jesus III | 01/21/2026 | 10:03 PM | 10:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Ebacuado, Khaleen Kaye | 01/20/2026 | 10:01 PM | 10:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Dumigpi, Althea | 01/21/2026 | 10:11 PM | 10:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Aguilar, Leanne Kaye | 01/21/2026 | 10:14 PM | 10:16 PM | Avaya Issue - Freeze | valid Error |
| Nobleza, Ronelyn | 01/21/2026 | 11:26 PM | 11:35 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid Error |
| Pamunag, Jazzen Roi | 01/21/2026 | 10:03 PM | 10:58 PM | Citrix Latency - Change Citrix Server | Resolved |
| Antioquia, Leah Mae | 01/21/2026 | 10:15 PM | 11:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Resolved |
| Carlos, Anna Mae | 01/21/2026 | 11:37 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | valid Error |
| Durana, Alysa Charamae | 01/21/2026 | 10:55 PM | 11:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Oquendo, Jemart | 01/20/2026 | 6:40 PM | 6:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid Error |
| Encina, Felix John | 01/19/2026 | 1:40 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and PDA went into error. No affected account reported. |
| Oquendo, Jemart | 01/20/2026 | 7:37 PM | 7:51 PM | Avaya Issue - Freeze | valid Error |
| Diestro, John Isaac | 01/21/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Busia, John Paul | 01/20/2026 | 5:00 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | PDA error while assisting cx and need to pull up the tools again. |
| Magluyan, Gemelou Joshua | 01/19/2026 | 2:27 AM | 2:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix was disconnected including the AVAYA and the VPN. Teammate needed to re-pull up the tools. Affected account: *2166539283362872799 |
| Jore, Paul Vincent | 01/21/2026 | 10:11 PM | 10:23 PM | Citrix Latency - Change Citrix Server | Restarted Citrix and change VPN |
| Jore, Paul Vincent | 01/21/2026 | 11:34 PM | 11:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA |
| Alarba, Phoebecates | 01/21/2026 | 11:41 AM | 11:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix error, cannot unhold CX. |
| Alarba, Phoebecates | 01/21/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Citrix automatically shutdown. |
| Dariagan, Esequela May | 01/21/2026 | 7:49 PM | 8:33 PM | Citrix Froze - CONTACTS DISCONNECTED | VPN Disconnected, Citrix froze, Kicked out from Citrix (while the call is still on going, placed notes on the account, delivered ghost spiel.) |
| Estebes, Immanuel | 01/21/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Citrix automatically shutdown. |
| Villanueva, Joevil Paul | 01/21/2026 | 9:20 PM | 9:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali issue while pending Lunch / Had to reopen Avaya and it took so long to reopen |
| Alvero, Eleandro | 01/19/2026 | 1:46 AM | 1:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the Call and AVAYA |
| Busia, John Paul | 01/21/2026 | 10:20 PM | 10:51 PM | Citrix Latency - Change Citrix Server | SUMMARY: PDA not responding| Citrix latency and Spark is not responding| Cannot pull up Microsoft teams| Advised by WF to restart the PC and pull up the tools again and still having a hard time to pull up the tools see less |
| Casador, Christian Neri | 01/21/2026 | 11:32 AM | 11:34 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call and citrix froze |
| Bula, Esther | 01/21/2026 | 9:33 PM | 9:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix. Need to sign out and set up my Citrix. |
| Degoma, Renz | 01/21/2026 | 10:01 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | denali error while on call |
| Ang, Princess | 01/21/2026 | 10:08 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | call disconnected | needs to restart avaya and PDA |
| Durana, Alysa Charamae | 01/21/2026 | 9:55 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Citrix Disconnect have to re pull Citrix and got disconnected again/ have to restart and set up again / severe latency while pulling up Citrix and setting up again. |
| Gazer, Rodel | 01/21/2026 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Dalumpines, Athea Trisha | 01/19/2026 | 3:22 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the audio was disconnected and PDA went into error. |
| Galagate, Kheven | 01/21/2026 | 9:50 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Citrix issue/ wasn't able to stamp ready on time. |
| Espineda, Janine Nicole | 01/21/2026 | 9:55 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | call disconnected | had to reset citrix, AVAYA. and Denali / took time to re-pull up the tools because it was still loading / repull- up tools and provided notes on the cx account |
| Casador, Christian Neri | 01/21/2026 | 11:32 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | wasn't able to stamp ready on time pda error |
| Dadivas, Nica Rose | 01/21/2026 | 10:18 PM | 10:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA went error |
| Nobleza, Ronelyn | 01/21/2026 | 10:00 PM | 10:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat and it got disconnected. Got kicked from citrix and while going back I encountered a error message "Shutting down" on my screen. Afterwards, got a black screen and the citrix took time to pull up. The screen was loading and was not able to pull up tools directly. All of them was not corresponding |
| Marcos, Lyka Joy | 01/21/2026 | 11:30 PM | 11:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Albay, Cymon | 01/21/2026 | 11:40 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Restart PDA and Avaya. Had issues on setting up Avaya. |
| Gregorio, Jester | 01/21/2026 | 10:03 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call | Lost audio while customer still on the line | Citrix disconnected | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes, request for callback, and track the account |
| Zurbano, Ma Evonne | 01/21/2026 | 11:23 PM | 10:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error while on call |
| Barrera, Kate Angeline | 01/21/2026 | 10:02 PM | 10:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX froze | Kickout of CITRIX | Restart CITRIX | CITRIX took too long to restart | Repull up tools | Tools took too long to pull up and just loading. Also encountered error mesages like "We've run into an issue", have to keep restarting the tools to load. PDA is not pulling up. It keeps saying "You have attempted to pull up PDA twice" but PDA is not showing on task manager. |
| Besa, Josh Rainer | 01/22/2026 | 6:15 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya disconnect during training meet |
| Alkonga, Abigail | 01/21/2026 | 10:22 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted due to citrix unreachable | took a while to pull up avaya : |
| Oquendo, Romel John | 01/22/2026 | 6:15 PM | 6:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on training/meeting / vpn and avaya disconnected / PDA error |
| Upod, Nina Marie | 01/21/2026 | 9:54 PM | 10:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | need to restart citrix, vpn, avaya, and PDA. Cannot pul-up tools because its keeps on getting an error message. Need to change citrix. |
| Bayhon, Katrina | 01/22/2026 | 5:59 PM | 6:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya disconnect during training meeting |
| Tondo, Melyn | 01/22/2026 | 6:00 PM | 6:21 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error during training meeting |
| Aguilar, Reyla Jean | 01/21/2026 | 9:55 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | citrix disconnected | Had to restart citrix | took time to re-pull up the tools as tools and pages took too much time to pull up and load |
| Icay, Nethanel | 01/22/2026 | 5:59 PM | 6:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Trinidad, Gio Enrico | 01/22/2026 | 6:15 PM | 6:31 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on training/meeting / VPN and Avaya disconnected / PDA error |
| Bautista, Demmeth | 01/21/2026 | 9:58 PM | 10:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue while assisting the cx. Kick out by Citrix (Hard Reset) |
| Caingcoy, Rolly | 01/21/2026 | 9:52 PM | 10:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on Lunch | Tried to reconnect twice(Failed) | Restarted Citrix(LVS) | Denali and Microsoft Teams is not loading | Switch Citrix(LVS to DUB with WF permission) | Denali and Microsoft Teams is not loading | Switch back to Citrix(LVS) | Setup tools and track the system down issue |
| Andrade, Tresha | 01/22/2026 | 6:16 PM | 6:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Andrade |
| Sarmiento, Xian Yan | 01/21/2026 | 9:52 PM | 10:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on Lunch | Tried to reconnect twice(Failed) | Restarted Citrix(LVS) | Denali and Microsoft Teams is not loading | Switch Citrix(LVS to DUB with WF permission) | Denali and Microsoft Teams is not loading | Switch back to Citrix(LVS) | Setup tools and track the system down issue |
| Bascos, Kyle | 01/22/2026 | 6:16 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix during TM. However upon going back to the server, I am not able to connect. Seek help with WF to fix the error. Restarted the system again and repull up my tools. |
| Mateo, Mary Claresse | 01/22/2026 | 6:15 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected and need to reboot computer as per advice of Coach Kiecy. re pull up all tools. |
| Alsagon, Loriely Anne | 01/22/2026 | 7:43 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. had to repull up tools. |
| Antioquia, Leah Mae | 01/21/2026 | 12:00 AM | 12:05 AM | Avaya Issue - Freeze | valid Error |
| Caingcoy, Rolly | 01/21/2026 | 9:56 PM | 10:00 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown while on lunch) Was kick-out on Citrix multiple times even after restarting PC |
| Declaro, Lalyn | 01/22/2026 | 7:42 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from Citrix (was able to finish the call before setting up again) / Citrix took a long time to load and need to report to WF/ need to reboot PC/ need to repull up tools, restart VPN, and Avaya also took time to load |
| Torres, Maycel | 01/22/2026 | 8:27 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on Call/Call got Disconnected/Avaya takes time to load |
| Caingcoy, Rolly | 01/21/2026 | 9:56 PM | 10:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | ( Sysdown while on lunch) Was kick-out on Citrix multiple times even after restarting PC |
| Enetorio, Fren Jotham | 01/21/2026 | 11:58 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA and Avaya. Had issues on setting up Avaya. |
| Tupas, Jastin | 01/22/2026 | 8:35 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx is asking to cancel her payment to AMOAPPS since the merchant charged her more than the original amount. Since the transaction was already completed, we don't have an option to cancel that one so in order to get a refund, I asked if she agreed to file a dispute and the cx agreed. While filing, the call cut off due to system issue. Citrix froze and no audio. |
| Delfin, Vanneza | 01/20/2026 | 5:39 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout after filing the dispute and ended the call. |
| Villarosa, Gerry | 01/22/2026 | 8:39 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and call disconnected | Need to restart VPN and Avaya takes time to load. |
| Cobrado, Ma Cyrine | 01/20/2026 | 2:07 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| Citrix Kicked out while still engaged in a call | Citrix restart |
| Andojar, Ma Angeline | 01/22/2026 | 8:45 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx case was denied because of Delayed SNAD filing and to mitigate complaint, offered a 30 GBP voucher and cx accept it before experiencing a system issue |
| Trinidad, Gio Enrico | 01/22/2026 | 10:04 PM | 10:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Oquendo, Romel John | 01/22/2026 | 10:07 PM | 10:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during lunch/ VPN and AVAYA disconnected/ PDA error |
| Oquendo, Romel John | 01/22/2026 | 10:10 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during lunch/ VPN and AVAYA disconnected/ PDA error |
| Lagumbay, Daniela Marie | 01/22/2026 | 10:10 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and call disconnected | Had to pull up all tools (Avaya, Citrix, PDA, etc.) |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 6:14 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error during training/meeting |
| Icay, Nethanel | 01/22/2026 | 10:10 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during lunch/ VPN and AVAYA disconnected/ PDA error |
| Magluyan, Grace Alondra Joy | 01/19/2026 | 1:29 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's VPN was disconnected including the AVAYA. No affected accounts reported |
| Tondo, Melyn | 01/22/2026 | 10:07 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during lunch/ VPN and AVAYA disconnected/ PDA error |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 10:04 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/kicked out of citrix/server unreachable call disconnected due to system issue. He was about to be transferred to PayPal credit because his payment to paypal credit is not going through, but the call got disconnected. |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 9:58 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call had to repull-up all tools. Avaya, VPN, and restart pc as well. |
| Andrade, Tresha | 01/22/2026 | 10:06 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call had to repull-up all tools. Avaya, VPN, and restart pc as well. |
| Candoleta, Janine Pearl | 01/22/2026 | 10:27 PM | 10:46 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after lunch |
| Bascos, Kyle | 01/22/2026 | 10:35 PM | 11:10 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools. Got help with WF Jp to set up my citrix since I am having issue pulling up my citrix |
| Futotana, Abegaell | 01/22/2026 | 10:15 PM | 10:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/kicked out of citrix. Restart VPN. Had a hard time to log in again to avaya. Had to repull up all tools. |
| Mateo, Mary Claresse | 01/22/2026 | 10:26 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Kick out from Citrix and need to reboot my computer as per advice of TL Molly but after reboot, latency occurred in opening my tools. I asked assistance to TL JP. |
| Alsagon, Loriely Anne | 01/22/2026 | 12:00 AM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. had to repull up tools. |
| Delegencia, Karl Kevin | 01/21/2026 | 10:00 PM | 10:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix kicked out upon ready |
| Declaro, Lalyn | 01/22/2026 | 12:16 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix but I was able to finish the call/ need to repull up tools, restart VPN, and Avaya (took time to load) |
| Alcones, Paula Jane | 01/21/2026 | 10:00 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | was able to stamp ready on time, CITRIX suddenly shut down, kicked out |
| Torres, Maycel | 01/22/2026 | 12:28 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | : Avaya Freeze/While on Ready/Kicked out of Citrix/Repull up tools Again |
| Tupas, Jastin | 01/22/2026 | 12:46 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on Break |
| Tupaz, Alain Ray | 01/21/2026 | 11:30 PM | 11:32 PM | Citrix Latency - Change Citrix Server | n/a |
| Acejo, Aljune Mike | 01/21/2026 | 12:30 AM | 12:46 AM | Citrix Latency - Change Citrix Server | PDA not responding |
| Antioquia, Leah Mae | 01/21/2026 | 12:00 AM | 12:05 AM | Avaya Issue - Freeze | valid Error |
| Antioquia, Leah Mae | 01/21/2026 | 1:13 AM | 1:17 AM | Avaya Issue - Freeze | valid Error |
| Pinaroyo, Rica Mae | 01/16/2026 | 1:50 AM | 1:54 AM | Citrix Latency - Change Citrix Server | Citrix froze no audio while on call |
| Didulo, Liezel | 01/16/2026 | 2:40 AM | 2:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break | Kicked out from Citrix. |
| Parohinog, Reynan | 01/19/2026 | 1:41 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA. When the teammate tried to reconnect it, it took too long for the AVAYA to be pulled up. Affected account: *5334774660492500977 |
| Aravejo, Shelomith | 01/16/2026 | 1:56 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got disconnected while on call. Call not disconnected but no audio ghost spiel provided. |
| Ibanez, Daniell | 01/21/2026 | 1:24 AM | 1:28 AM | Avaya Issue - Freeze | valid Error |
| Detanoy, Anne Nicole | 01/21/2026 | 12:09 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out to citrix, need to restart citrix, pull up VPN, and took to long to open AVAYA, and need to pull up the tools |
| Tanong, Kelly | 01/21/2026 | 10:02 PM | 10:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Practisala, Pearly Ann | 01/21/2026 | 10:06 PM | 10:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Ang, Princess | 01/21/2026 | 1:21 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | call disconnected |
| Andrade, Yvonie | 01/21/2026 | 10:04 PM | 10:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, re-login back to avaya and stamp to ready |
| Dicon, Reymelyn Grace | 01/21/2026 | 10:26 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Pacurza, Rhea | 01/21/2026 | 10:16 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Diocena, Karl Vincent | 01/21/2026 | 10:04 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on avail | the citrix froze and disconnected | had to restartcitrix VPN and relogin in on avaya and denali |
| Valaquio, Jason Albert | 01/21/2026 | 10:01 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, citrix took too long to pull up. |
| Cervanez, Pearly Jean | 01/21/2026 | 10:03 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Balasa, Jenneth | 01/21/2026 | 10:18 PM | 10:22 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Jalocon, Marites | 01/21/2026 | 10:03 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ISSUE: Citrix freeze while on chat | need to finish chat before restarting Denali. |
| Diama, Joana Marie | 01/21/2026 | 10:02 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze and kickout while on call | Cannot sign in to Citrix for few minutes as I'm only getting a black screen | Switched to a different Citrix and resigned in to VPN and Avaya to login to Denali and stamped to Lunch. |
| Deocampo, Dennis | 01/21/2026 | 9:05 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Jalocon, Marites | 01/21/2026 | 12:37 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ISSUE: Citrix freeze while on chat | need to finish chat before restarting Denali. |
| Dicon, Reymelyn Grace | 01/21/2026 | 6:03 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Duatin, Marbee Darryl | 01/21/2026 | 12:45 AM | 12:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while waiting for call, disconnect vpn, avaya server unreachable, log out avaya, frozen, having issue to pull up avaya |
| Delfin, Wenjiel | 01/21/2026 | 9:55 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Capawan, Jherico | 01/21/2026 | 10:05 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Majen, Jenylyn | 01/21/2026 | 10:00 PM | 10:33 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Legaspi, Li Gorton | 01/21/2026 | 10:02 PM | 10:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Change Citrix and advised tm to stamp on ready right away. |
| Almasol, Shaira Rose | 01/21/2026 | 12:30 AM | 1:07 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Francisco, April Rose | 01/21/2026 | 1:08 AM | 1:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 21,2026 Start Time:1:08 AM End Time: 1:18 AM Issue: PDA not responding /Had to restart PDA and Avaya Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Demandaco, Cristy | 01/16/2026 | 3:02 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze call not disconnected but no audio ghost spiel provided |
| Baler, Nathaniel Victor | 01/21/2026 | 11:03 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/21/26 Start Time: 11:03 pm End Time: 11:40 pm Issue: Logged of citrix due to update GCCA via Lite Case ID: PP-ESC-126551408990460937 Account Number: 1514365014987545738 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Mateo, Mary Claresse | 01/21/2026 | 10:26 PM | 11:46 PM | Citrix Latency - Change Citrix Server | Resolved |
| Cezar, Princess Jean | 01/16/2026 | 2:01 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | pull up new citrix| re-pull up all tools | Citrix froze/disconnected no audio while on call |
| Cordovero, Jinky | 01/21/2026 | 9:45 PM | 9:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/21/26 Start Time: 9:45pm End Time: 9:49pm Issue: PDA issue Account Number: 1843383744022727566 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Devera, Chris Bob Jasper | 01/20/2026 | 6:05 AM | 6:09 AM | No Audio - PDA/ other tools still functional | Teammate had an audio issue |
| Chu, Kenny Lloyd | 01/16/2026 | 3:00 AM | 3:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and no audio from customer after unfreeze |
| Villarosa, Gerry | 01/21/2026 | 12:48 AM | 1:48 AM | Citrix Latency - Change Citrix Server | Resolved |
| Cordovero, Jinky | 01/20/2026 | 6:28 PM | 6:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/20/26 Start Time: 6:28PM End Time: 6:48PM Issue: CITRIX FROZE AND PDA ERROR WHILE WORKING ON CASE Account Number: 1735402503713616254 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Alayon, Alyn Joy | 01/16/2026 | 3:15 AM | 3:28 AM | Citrix Latency - Change Citrix Server | Citrix Froze while on call. got kicked out. Re start Citrix and tools | Re start and Re pull up Citrix and set up tools |
| Donguines, Dia | 01/20/2026 | 7:28 PM | 7:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 1/20/26 Start Time: 7: 28PM End Time: 7: 34 PM Issue: Screen froze got kicked out of citrix Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Cordovero, Jinky | 01/20/2026 | 7:33 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 1/20/26 Start Time: 7:33pmPM End Time: 7: 46 PM Issue: citrix froze and Avaya error while working case PP-ESC-126616348895994812 Account Number: 6092580051479113464 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Pinaroyo, Rica Mae | 01/16/2026 | 5:53 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch | Pull up new citrix| re-pull up all tools |
| Alvero, Eleandro | 01/20/2026 | 6:22 AM | 6:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. Affected account: *5591288067157623911 |
| Launio, Hope | 01/20/2026 | 7:46 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 1/20/26 Start Time: 7:46pmPM End Time: 8:20 PM Issue: Avaya error while working case PP-ESC-126616348895994834 Account Number: 1691731573265623299 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Aravejo, Shelomith | 01/16/2026 | 5:58 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked out while on lunch | Pull up new citrix| repull up all tools |
| Cordovero, Jinky | 01/20/2026 | 10:36 PM | 11:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/20/26 Start Time: 10:36 End Time: 11:21pm Issue: CITRIX quit while working and while on pending logout another case in my athene Account Number: 6083396740517742596 and 1863846253285149396 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Tuyay, Shantal | 01/21/2026 | 1:39 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch |
| Cervanez, Pearly Jean | 01/21/2026 | 10:03 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Baler, Nathaniel Victor | 01/20/2026 | 12:30 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Nathaniel Victor Baler Shift Date: 1/20/26 Start Time: 12:30 pm End Time: 12:35pm Issue: citrix froze and Avaya error while on break Account Number: none Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Bueno, Christopher | 01/16/2026 | 4:21 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '6048846778318505094. The call was not disconnected |
| Briones, Lorrie Miles | 01/21/2026 | 11:35 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Baler, Nathaniel Victor | 01/21/2026 | 8:41 PM | 8:47 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Nathaniel Victor Baler Shift Date: 1/21/26 Start Time: 8:41 pm End Time: 8:47pm Issue: citrix froze and Avaya error while on one on one Account Number: none Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Anisco, Jannah Gift | 01/21/2026 | 1:46 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/ Citrix kicked out/PDA error |
| Chu, Kenny Lloyd | 01/16/2026 | 7:02 AM | 7:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | restarted tools and opened citrix again |
| Federiso, Maria Angela | 01/21/2026 | 1:50 AM | 1:54 AM | Avaya Issue - Freeze | Avaya signed out while on lunch // PDA Error |
| Pangilinan, Diego Carlo | 01/21/2026 | 1:05 AM | 1:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Contillo, Jerome | 01/21/2026 | 9:15 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/21/2026 Start Time: 9:15 PM End Time: 9:20 PM Issue: citrix froze| PDA error Account Number: 1931048950227511042 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Demandaco, Cristy | 01/16/2026 | 7:02 AM | 7:15 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze call not disconnected but no audio ghost spiel provided// citrix kicked out and need to restart avyaa and citrix | Pull up new citrix| re-pull up all tools and avaya |
| Francisco, April Rose | 01/21/2026 | 9:27 PM | 9:29 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 21,2026 Start Time:09:27 PM End Time: 09:29 PM Issue: Had to restart PDA. Not able to receive cases while on ready. (after lunch) Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Didulo, Liezel | 01/16/2026 | 6:39 AM | 6:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Kicked out from Citrix. Restarted tools. |
| Cordovero, Jinky | 01/21/2026 | 9:24 PM | 9:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/21/26 Start Time: 9:24pm End Time: 9:45pm Issue: citrix quit Account Number: 1843383744022727566 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Alayon, Alyn Joy | 01/16/2026 | 7:20 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call. VPN got disconnected |Re set up VPN and Avaya |
| Ore, Francis Riel | 01/21/2026 | 10:06 PM | 10:21 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 21, 2026 Start Time | End Time: 10: 06 AM-10:21 AM Issue Type: citrix suddenly disconnected while waiting for first call | needs to set up again Pod Number/Letter: 20- E Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tarucan, Joede-an | 01/16/2026 | 7:34 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | Pulled up the Citrix while waiting for the Avaya to load and the call go disconnected. |
| Algoso, Kyla Joy | 01/21/2026 | 11:49 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 21, 2026 Start Time | End Time: 11:49AM-11:53AM Issue Type: PDA/AVAYA error while waiting, Pod Number/Letter: 20-F Account Number: Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ponce, Renz Kirby | 01/21/2026 | 11:49 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 11:49 PM - 11:55 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Denali while on call Account number: 1738463529656914603(endorsed for a call back) Pod Number/Letter: 19 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 432170/renponce |
| Bueno, Patricia Nicole | 01/16/2026 | 4:06 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number `1684892349709937533. The call was not disconnected | |
| Albay, Alrry | 01/21/2026 | 11:48 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 21-JAN-2026 Start Time: 11:48 PM End Time: 11:55 PM Issue Type: Citrix suddenly froze/Call not disconnected but No Audio Account Number: 1402692101070239467- endorsed thru callback tracker Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dela Sada, Michaela | 01/16/2026 | 8:01 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call with account number `2159234103395173459. The call was disconnected | Restarted Citrix | tools |
| Magallanes, Dylan Matthew | 01/21/2026 | 11:47 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 11:47:27 PM-11:58:04 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 5628700245241486573 Pod Number/Letter: 16-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Abong, Lester John | 01/16/2026 | 8:15 AM | 8:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix while on Break | I restart my citrix and manually pulled up again my tools |
| Magdaluyo, Claire Mae | 01/21/2026 | 11:48 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 11:48 PM 11:50 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on call CX still on the line Account Number: 1951587283972777380 Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Iguis, Jessa | 01/21/2026 | 10:54 PM | 10:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | error in Denali while working on a case after returning from lunch. |
| Dy, Aaron Matthew | 01/21/2026 | 1:59 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown denali error while on lunch |
| Caingcoy, Rolly | 01/21/2026 | 5:55 PM | 6:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix disconnected | PDA Error AN: 1283926128720611207 Sys Down: Citrix disconnected and PDA Error while on Chat |
| Algoso, Kyla Joy | 01/21/2026 | 12:08 PM | 12:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 12:08 PM 12:09 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): audio error and avaya Account Number: Pod Number/Letter: 20-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Busquit, Crislen | 01/21/2026 | 1:59 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown denali error while on lunch |
| Contillo, Jerome | 01/21/2026 | 12:07 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Gabucay, Canskie | 01/21/2026 | 1:59 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Obalo, Allen Carl | 01/21/2026 | 7:33 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze| PDA Error AN: 6074497154401052867 Sys Down: Citrix disconnected and PDA Error |
| Baler, Nathaniel Victor | 01/21/2026 | 11:56 PM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on case GCCA via Lite Case ID: PP-ESC-126551408990460937 |
| Deocampo, Dennis | 01/21/2026 | 9:54 PM | 10:34 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Vili, Annie Grace | 01/21/2026 | 8:23 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While working on a ticket, both Google Chrome and Microsoft Edge repeatedly crashed. Restarted PC, and set up the necessary tools again. |
| Vili, Annie Grace | 01/21/2026 | 12:36 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While working on a ticket, Citrix froze and Avaya disconnected. |
| Dela Sada, Michaela | 01/16/2026 | 8:24 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call with account number `4843943636255320925. The call was disconnected |Restarted Citrix | tools |
| Dumigpi, Althea | 01/21/2026 | 2:05 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Diamonon, Fons Fernando | 01/21/2026 | 12:45 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze and eventually got kicked out while on call. Tried to log in to citrix multiple times but was having an error message. WF Mollie checked and was advised to restart my PC and tried to log in again to multiple citrix |
| Sarmiento, Xian Yan | 01/21/2026 | 2:01 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Diocena, Karl Vincent | 01/21/2026 | 2:05 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Barrera, Kate Angeline | 01/21/2026 | 2:04 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Valaquio, Jason Albert | 01/21/2026 | 2:05 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Ang, Princess | 01/21/2026 | 2:11 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Samino, Anthony Josh | 01/21/2026 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Shift Date: 1/21/2026 Start Time End Time: 10:00 PM 10:15 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix takes too long to load even tools some application is also not responding Account Number: Pod Number/Letter: 21-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Aguilar, Leanne Kaye | 01/21/2026 | 2:03 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Gamlanga, Christine Grace | 01/21/2026 | 11:57 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 21, 2026 Start Time | End Time: 11:57-12:11 Issue Type: Citrix froze call got disconnected , restart tools Pod Number/Letter: 19-E Account Number: 4774403594472739889 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Bantigue, Jonna Mae | 01/21/2026 | 2:00 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Marcelino, Joselle | 01/21/2026 | 11:48 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 11:48 - 11:50 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, Audio Issue after Account Number: 6063030540195996588 Pod Number/Letter: 19/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: |
| Celino, Ar Brian | 01/13/2026 | 3:02 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze |
| Bueno, Patricia Nicole | 01/16/2026 | 8:22 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '1685232753073629683. Call disconnected | Restarted citrix because I got kicked out of citrix. Had to pull up tools again. |
| Dellava, Angelica Mae | 01/13/2026 | 3:05 AM | 3:10 AM | Citrix Latency - Change Citrix Server | Screen turned full screen, changed Citrix |
| Andojar, Ma Angeline | 01/22/2026 | 12:57 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/while cx is explaining her concern call got disconnected. |
| Villarosa, Gerry | 01/22/2026 | 12:48 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on Break | Having hard time logging in to Citrix, change citrix from LVS to PHX | Restart VPN, AVAYA and repull up my tools. |
| Bascos, Kyle | 01/22/2026 | 1:17 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on Call | Having hard time logging in to Citrix, change citrix from LVS to PHX | Restart VPN, AVAYA and repull up my tools. |
| Oquendo, Romel John | 01/22/2026 | 2:00 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for next call/ Restart avaya and vpn/ PDA error |
| Bayhon, Katrina | 01/22/2026 | 2:01 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on Call/ Restart Avaya and vpn/ PDA error / Endorsed for Callback |
| Ponsaran, Andrea Kaye | 01/21/2026 | 7:42 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze| PDA Error Sys Down: Citrix disconnected and PDA Error |
| Lagumbay, Daniela Marie | 01/22/2026 | 2:12 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for a call / PDA error |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 2:05 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for next call/ Restart avaya and vpn/server unreachable |
| Arbis, Klarenz | 01/21/2026 | 7:50 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze | PDA Error Sys Down: Citrix disconnected and PDA Error AN: 6052290410241290352 | login issues | call got dc due to sysdown |
| Olisco, Francis John | 01/21/2026 | 1:15 AM | 1:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on Call | Changed Citrix to NA Azure from DUB |
| Trinidad, Gio Enrico | 01/22/2026 | 2:04 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on Call/ Restart Avaya and vpn/ PDA error / Endorsed for Callback |
| Futotana, Abegaell | 01/22/2026 | 2:14 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Had to restart VPN and PDA. |
| Aguilar, Lovely | 01/21/2026 | 7:52 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Froze and Avaya got disconnected. Sys Down: No audio on next call. |
| Candoleta, Janine Pearl | 01/22/2026 | 2:04 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | : CITRIX froze, kick out of citrix, avaya issue and repull up all tools, citrix turned white when I pulled up |
| Besa, Josh Rainer | 01/22/2026 | 2:22 AM | 2:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citirx froze call not disconnect. |
| Alvero, Eleandro | 01/20/2026 | 11:15 PM | 11:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the contact was disconnected |
| Ibanez, Anacel | 01/21/2026 | 6:09 PM | 6:24 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bermudes, James | 01/21/2026 | 6:21 PM | 6:29 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abanco, Nina May | 01/21/2026 | 6:22 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Espolong, Kim Robert | 01/21/2026 | 6:11 PM | 6:24 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Kim Robert M. Espolong Shift Date: 01-21-2026 Start Time: 6:11pm End Time: 6:24pm Issue: PDA error Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 17 D Production Floor: 5 VPN Used: PHX Assisted By: |
| Parohinog, Reynan | 01/21/2026 | 10:03 PM | 10:13 PM | Citrix Issue - Sitewide Downtime | Teammate's citrix was disconnected and the teammate needed to re-pull up his tools. |
| Besa, Mary Jane | 01/21/2026 | 6:10 PM | 6:33 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sanguillosa, Rhea | 01/21/2026 | 6:22 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jocelyn | 01/21/2026 | 6:19 PM | 6:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/21/2026 Start Time: 06:19 PM End Time: 06:36 PM Issue: VPN disconnected during call | citrix disconnected - need to repull up tools Account Number: 1598746785044681496 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Diego Ticket: POD # & Letter: 17 - E Production Floor: 5th VPN Used: PHX Assisted By: Mentor Christelle |
| Cortes, Jd Grace | 01/21/2026 | 7:40 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/21/2026 Start Time: 07:40 PM End Time: 07:59 PM Issue: System freeze while on call, took 6mins for citrix to disconnect/ got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load Account Number: 2146624522163875635 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 2 -E Production Floor: 5TH FLOOR VPN Used: PHX Assisted by: Coach Neil |
| Bacas, Maxine Rose | 01/21/2026 | 7:40 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 21, 2026 Start Time: 7:40 PM End Time : 8:02 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1362300483914327006 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?:Dhanelyn Ticket: POD # & Letter: 2-F Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH NEIL |
| Ordines, Kent Lester | 01/21/2026 | 7:43 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-21-2026 Start Time: 7:43PM End Time: 8:08PM Issue: Citrix froze// vpn disconnected// Kickout citrix Account Number: 6059738503194159765, 2147283394363774015 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 8-F Production Floor: 5th VPN Used: PHX Assisted By: |
| Ayuda, Ma Victoria | 01/21/2026 | 10:15 PM | 10:16 PM | Citrix Froze - CONTACTS DISCONNECTED | The teammate's citrix was froze and the audio was disconnected, PDA went into error. |
| Abanco, Nina May | 01/21/2026 | 8:10 PM | 8:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Nina May Abanco Shift Date: 01-21-2026 Start Time: 8:10pm End Time: 8:15pm Issue: PDA Error Account Number: Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 8g Production Floor: 5 VPN Used: PHX Assisted By: |
| Salas, Ma Joyce | 01/21/2026 | 7:43 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-21-2026 Start Time: 7:43 PM End Time: 8: 30 PM Issue: Citrix froze and kicked out and had to repull up all the tools again. When I finish pulling up the tools, Denali suddenly not working due to server error. I already managed to ask assistance and the PC has been reset and the network needs to be reconnected again. Account Number:2171937729812059658 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any available Ticket: POD # & Letter: 16D Production Floor: 5th VPN Used: PHX Assisted by: TL Mollie |
| Lopez, Jocelyn | 01/21/2026 | 8:43 PM | 9:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/21/2026 Start Time: 08:43 PM End Time: 09:16 PM Issue: VPN disconnected | avaya error | citrix disconnected - need to repull up tools Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 17 - E Production Floor: 5th VPN Used: PHX Assisted By: Mentor Christelle |
| Dasig, Symon John | 01/21/2026 | 6:10 PM | 6:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Workforce Mollie |
| Besa, Mary Jane | 01/21/2026 | 9:11 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Mary Jane Besa Shift Date: 1-21-2026 Start Time: 9:11 PM End Time: 9:25 PM Issue: Citrix Froze//Avaya Issue//Need to repull up tools. Account Number: 1673342441463883825 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter: 17-G Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/21/2026 | 10:09 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Anaibanez Shift Date: 01-22-2026 Start Time: 10:09PM End Time: 10:16PM Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul u[p tools Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 16-B Production Floor: 5 VPN Used: PHX |
| Quicoy, Febelyn | 01/21/2026 | 6:08 PM | 6:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn/TL Mollie |
| Zubiaga, Trimuel | 01/21/2026 | 10:14 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lopez, Jean | 01/21/2026 | 6:17 PM | 7:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie/ Coach Je |
| Begaso, Jestine Marie | 01/21/2026 | 10:10 PM | 10:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Zulieta, Vanessa | 01/21/2026 | 10:05 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/21/2026 | 10:07 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Lopez, Jean | 01/21/2026 | 10:42 PM | 11:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Jimenez, Jenefer | 01/21/2026 | 9:58 PM | 10:25 PM | Citrix Latency - Change Citrix Server | Shift Date: January 21, 2026 Start Time | End Time: 09: 58 AM-10:25 AM Issue Type: citrix keeps on loading | tools keep on loading Pod Number/Letter: 21- F Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Legaspi, Amiel Dave | 01/21/2026 | 12:34 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelynnnnnnn |
| Cuare, Rey John | 01/21/2026 | 12:35 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach JE |
| Jimenez, Jenefer | 01/21/2026 | 9:58 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Resending with gsd ticket number Shift Date: January 21, 2026 Start Time | End Time: 09: 58 AM-10:25 AM Issue Type: citrix keeps on loading | tools keep on loading Pod Number/Letter: 21- F Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Conlu, Ma Josefa | 01/21/2026 | 12:30 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Buaron, Jera | 01/21/2026 | 12:42 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Zolina, Ma Vhency Rose | 01/21/2026 | 10:00 PM | 10:23 PM | Avaya Issue - Freeze | Shift Date: January 21, 2026 Start Time | End Time: 10: 00 PM-10:23 PM Issue Type: Denali issue and Avaya issue, had to restart pc and set up tools again. Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Begaso, Jestine Marie | 01/21/2026 | 12:59 AM | 1:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Buaron, Jera | 01/21/2026 | 12:54 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Magallanes, Dylan Matthew | 01/21/2026 | 10:03 PM | 10:35 PM | Citrix Latency - Change Citrix Server | Shift Date: 1/21/2026 Start Time End Time: 10:03:58 PM-10:35:19 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix crashed and doesn't allow me to log back in. Tried all other citrix and change pc until a different citrix worked and restarted all tools. Tools are also not loading Account Number: none Pod Number/Letter: 16-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Salvador, KC | 01/21/2026 | 10:11 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/21/2026 | 2:11 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Joshua | 01/21/2026 | 10:06 PM | 10:30 PM | Avaya Issue - Freeze | Shift Date: 1/21/2026 Start Time End Time: 10:06 PM - 10:30 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready / kicked out to citrix and repull up the tools again Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Anuales, Neste Rose | 01/21/2026 | 2:11 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Je |
| Palomo, John Paul | 01/21/2026 | 10:35 PM | 11:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 10:35 PM - 11:05 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 6056717687708603235 Pod Number/Letter: 20/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Zulieta, Vanessa | 01/21/2026 | 2:11 AM | 2:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach jerelyn |
| Dasig, Joshua | 01/21/2026 | 10:50 PM | 11:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 10:50 PM - 11:10 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready / kicked out to citrix and repull up the tools again Account number: 1586361903545470758 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435061/jdasig |
| Polvorosa, Trezia Mae | 01/21/2026 | 2:14 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Visto, Josellel | 01/21/2026 | 11:48 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 11:48 PM 12:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX LOG OUT WHILE ON CALL/ can no longer hear the cx/ takes time to log in to citrix Account Number: 1595206023866462481 Pod Number/Letter: 20-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Pamati-an, John Lester | 01/13/2026 | 3:56 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error Call Disconnected |
| Samino, Anthony Josh | 01/21/2026 | 11:46 PM | 12:20 AM | Citrix Latency - Change Citrix Server | Shift Date: 1/21/2026 Start Time End Time: 11:46 PM 12:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix takes too long to load even tools some application is also not responding need to restart PC because it's just on the loading screen when tryying to pull up citrix Account Number: Pod Number/Letter: 21-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Zurbano, Ma Evonne | 01/21/2026 | 1:10 AM | 2:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch |
| Algoso, Kyla Joy | 01/21/2026 | 12:12 AM | 12:31 AM | No Audio - PDA/ other tools still functional | Shift Date: 1/21/2026 Start Time End Time: 12:12 PM 12: 31 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): audio error and avaya disconnected need to changed POD Account Number: Pod Number/Letter: 21-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dadivas, Nica Rose | 01/21/2026 | 2:15 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx is on the line and after 6 minutes I was kicked out on Citrix and I tried to go back in however the Citrix keeps kicking me out so mentor Jessa assisted me. |
| Nicodemus, Mary Joy | 01/21/2026 | 2:12 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while on Avail, need to restart citrix then redial on Avaya and stamped Ready at 2:18 AM |
| Samino, Anthony Josh | 01/21/2026 | 1:16 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 01:16 - 01:35 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Chargeback case | SD | CX still on the line initially but it was disconnected afterwards Account Number: 1456307734053297891 Pod Number/Letter: 21-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Iguin, Harlyn Mae | 01/21/2026 | 12:30 AM | 12:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while setting up |
| Escalada, Johann Mikhail | 01/13/2026 | 7:27 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick out and Hard reset during lunch |
| Tulale, Mae Con | 01/21/2026 | 11:51 PM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/21/2026 Start Time End Time: 11:51 - 12:50 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and citrix got disconnected, had issues on pulling up citrix, Microsoft, google, and PDA is not responding, had to restart PC again and still the same. Account Number: 1956124311584593886- endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF angel |
| Magbanua, Ailyn | 01/21/2026 | 1:12 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/call not disconnected. |
| Oliveros, Christine | 01/13/2026 | 7:27 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kicked out while on lunch // hard reset |
| Alayon, Alexander Paul | 01/21/2026 | 1:15 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/call not disconnected// CB OFFERED |
| Abolucion, Jodelyn | 01/21/2026 | 2:12 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | couldn't able to pull up PDA cause cx still on the line, I pulled up spark manually. Concern resolved. |
| Pamati-an, John Lester | 01/13/2026 | 7:23 AM | 7:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick-out while on lunch and need to restart |
| Abolucion, Jodelyn | 01/21/2026 | 2:44 AM | 2:46 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error ISSUE: Call disconnected; endorsed for a callback. |
| Nicodemus, Mary Joy | 01/21/2026 | 2:12 AM | 2:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Kicked out of citrix while on call and another cx connected to the call while I was not able to pull up PDA |
| Palomo, John Paul | 01/21/2026 | 1:03 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 1:03 PM - 1:44 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. However, my tools keep on loading and I couldn't navigate anything. I have to do a hard reset instead. Account Number: 4841738106866528592 Pod Number/Letter: 20/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/21/2026 | 11:20 PM | 12:00 AM | Citrix Latency - Change Citrix Server | Shift Date: 1/21/2026 Start Time End Time: 11:20 PM - 12:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix keep frozing and all the toolsis loading and keeps not responding / need to reboot the PC / repull up all the tools again Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Yamson, Jhon Richard | 01/13/2026 | 7:29 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick-out while on lunch and need to restart |
| Visto, Josellel | 01/21/2026 | 1:24 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 01:24 - 01:55 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out while cx is on the line/ resolved call/ can no longer log in to citrix/ needs to restart/ takes a while as the browser is loading and getting an error of not responding Account Number: 6099041643282674543 Pod Number/Letter: 20-g Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tulale, Mae Con | 01/21/2026 | 1:24 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/21/2026 Start Time End Time: 1:24 - 1:42 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): While on call just had an error that connection has been lost and citrix got disconnected, had to set up again and wait for my tools to load. Account Number: 4822386494994018186- endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF angel |
| Almasol, Shaira Rose | 01/21/2026 | 12:30 AM | 1:07 AM | Citrix Latency - Change Citrix Server | Denali wont pull up. restart citrix reported to WF ann and angel. |
| Suderio, Marco Pablo | 01/13/2026 | 6:35 AM | 7:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out while on break |
| Dalumpines, Athea Trisha | 01/20/2026 | 12:08 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *2288463134147586259 |
| Formelos, Diana Joy | 01/21/2026 | 11:55 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Francisco, Patricia Ann | 01/13/2026 | 6:38 AM | 7:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kick-out while on break |
| Formelos, Diana Joy | 01/20/2026 | 11:55 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Oliveros, Christine | 01/13/2026 | 7:34 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout, unable to pull up citrix, hard reset. need to start over. System down while on lunch |
| Custodio, Dephra Nicole | 01/21/2026 | 3:40 AM | 3:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and citrix got disconnected. The call is on going but there's no response from the cx. Restart and log in to citrix and pull up all the tools again. |
| Alayon, Alexander Paul | 01/21/2026 | 3:48 AM | 3:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | CITRIX KICK OUT// PDA ERROR WHILE ON BREAK |
| Arao, Joy | 01/21/2026 | 2:11 AM | 2:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | SD while on lunch |
| Formelos, Diana Joy | 01/20/2026 | 7:58 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Villas, Neca | 01/13/2026 | 9:37 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. And Assisting the Customer without tools and then after a minute there is no response on the other line Call got disconnected |
| Espedillon, Edelmar | 01/21/2026 | 3:32 AM | 3:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Ambay, Anne Nicole | 01/21/2026 | 1:48 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Bacatano, May | 01/21/2026 | 2:10 AM | 2:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix. |
| Selorio, Kathleen Joyce | 01/21/2026 | 3:38 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen 3:39 AM while still in call,Avaya suddenly became offline. restarted vpn and avaya |
| Pagsuguiron, Rachel | 01/21/2026 | 3:45 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX KICK OUT// CALL NOT DISCONECTED INFORM CX TO ENDORSE CALL FOR A CALL BACK SET UP AGAIN |
| Delegencia, Karl Kevin | 01/21/2026 | 3:42 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix dc tm restarted citrix |
| Zapico, Rosario | 01/21/2026 | 2:10 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Santos, Raquel | 01/21/2026 | 4:00 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call | call disconnected |
| Delos Reyes, Rj | 01/21/2026 | 10:00 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to stamp on ready time. PDA and tools didn't pull up. tm change pc |
| Legaspi, Li Gorton | 01/21/2026 | 2:13 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Alcones, Paula Jane | 01/21/2026 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | system issue occurred, screen froze and call got disconnected |
| Formelos, Diana Joy | 01/21/2026 | 2:06 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Villas, Neca | 01/13/2026 | 9:37 AM | 9:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. And Assisting the Customer without tools and then after a minute there is no response on the other line Call got disconnected |
| Estialbo, Rochilyn Joy | 01/21/2026 | 2:20 AM | 2:21 AM | Avaya Issue - Freeze | Resolved |
| Celino, Ar Brian | 01/14/2026 | 12:30 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | before shift citrix freeze and PDA error and eventually the citrix was kicked out need to pull up tools and Avaya |
| Baure, Nika Jeane | 01/14/2026 | 3:45 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, cx disconnected |
| Arconada, Eva | 01/21/2026 | 3:10 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Virgo, Jeniebabes | 01/21/2026 | 4:04 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Francisco, Nikka Patricia | 01/14/2026 | 3:42 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while waiting a call Avaya disconnected. |
| Dellava, Angelica Mae | 01/14/2026 | 3:49 AM | 3:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya froze, PDA error, call ongoing but no sound, delivered ghost spiel |
| Nadate, Jonnabell | 01/21/2026 | 4:10 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call | call disconnected |
| Casador, Christian Neri | 01/21/2026 | 2:46 AM | 3:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected while on the call and pda is not opening |
| Escalada, Johann Mikhail | 01/14/2026 | 4:18 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozed. Reset avaya and PDA |
| Discutido, Karen Grace | 01/21/2026 | 4:04 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Celino, Ar Brian | 01/14/2026 | 4:30 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error and eventually the citrix was kicked out need to pull up tools and Avaya |
| Arroyo, Jevine France | 01/21/2026 | 4:09 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Catalan, Jowelyn | 01/20/2026 | 9:54 AM | 9:58 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CD |
| Isada, Ayessa | 01/14/2026 | 4:05 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout, blackscreen. Having difficulties to pull up citrix. |
| Uadan Jr, Richard | 01/21/2026 | 2:31 AM | 2:42 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Villas, Neca | 01/14/2026 | 4:00 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Albay, Cymon | 01/21/2026 | 3:40 AM | 4:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Oloroso, Mark Bryan | 01/21/2026 | 2:44 AM | 2:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break |
| Nepomuceno, Shenie | 01/21/2026 | 4:15 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call / had to restart Citrix and pull up tools |
| Magbanua, Ailyn | 01/21/2026 | 3:44 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ call disconnected/ hard reset |
| Arcano, Anjenette | 01/21/2026 | 2:45 AM | 2:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Catalan, Jowelyn | 01/21/2026 | 2:47 AM | 2:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD |
| Empeno, Alleah Camille | 01/21/2026 | 2:59 AM | 3:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Alcos, Jenny | 01/21/2026 | 3:33 AM | 3:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/ call disco |
| Valencia, Nieza Joy | 01/21/2026 | 4:01 AM | 4:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Iguin, Harlyn Mae | 01/21/2026 | 4:21 AM | 4:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | call not disconnected |
| Esporma, Hannah Mae | 01/21/2026 | 4:11 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ Kicked out from citrix / call got disconnected |
| Doroteo, Jargelyn | 01/21/2026 | 3:45 AM | 3:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix logged out and PDA error |
| Olmo, Lei Franzie Aira | 01/21/2026 | 4:23 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/CD |
| Valenzuela, Keziah Mae | 01/21/2026 | 4:38 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/CD |
| Abool, Mary Gloden | 01/21/2026 | 10:19 PM | 10:22 PM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and avaya. advised tm to stamp on ready right away. |
| Duabe, Danica Faye | 01/21/2026 | 4:13 AM | 4:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Ocana, Keth David | 01/21/2026 | 4:27 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call/ Kicked out from citrix / call got disconnected/ long call while on sys down |
| Magluyan, Grace Alondra Joy | 01/21/2026 | 12:06 AM | 12:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. No affected account. |
| Ponce, Renz Kirby | 01/21/2026 | 3:49 AM | 4:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 3:49 PM - 4:01 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Kicked out of Citrix needed to restart Citrix and set up tools again Account number: Pod Number/Letter: 19 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 432170/renponce |
| Juarez, Andrei | 01/21/2026 | 1:17 AM | 1:26 AM | Avaya Issue - Freeze | System Freeze | Cx Impacted by System Issue | Kicked out | Restart all tools. |
| Juarez, Andrei | 01/21/2026 | 3:46 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Alvero, Eleandro | 01/21/2026 | 12:00 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account:` *1577108957060386118 |
| Acejo, Aljune Mike | 01/21/2026 | 3:44 AM | 3:52 AM | Avaya Issue - Freeze | Citrix freeze and PDA error while on call |
| Lingco, Rollene | 01/21/2026 | 3:42 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call |
| Vista, Bernie | 01/21/2026 | 12:30 AM | 1:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and citrix since there's latency and tools not responding. Advised tm to stamp on ready right away. |
| Ebuna, Ckim Wesley | 01/21/2026 | 1:40 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to relaunched PDA and stamp on ready right away. |
| Olisco, Francis John | 01/21/2026 | 3:45 AM | 3:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call |Call Disconnected |
| Barrera, Bonnie Andrew | 01/21/2026 | 3:46 AM | 3:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Tondo, Joshua | 01/21/2026 | 1:15 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready. |
| Zante, Chim Neo | 01/21/2026 | 3:40 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call |
| Floro, Claire Jacynth | 01/21/2026 | 4:02 AM | 4:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | no audio while on call/ Citrix froze and DPA error/ AVAYA took too long to load |
| Hierro, Alnie Glaze | 01/21/2026 | 11:30 PM | 11:42 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Majen, Jenylyn | 01/21/2026 | 1:35 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and avaya. advised tm to stamp on ready. |
| Buala, Kristine Grace | 01/21/2026 | 4:18 AM | 4:30 AM | Avaya Issue - Freeze | PDA DENALLI ERROR// OUT FROM CITRIX |
| Julian, Kristine Rose | 01/21/2026 | 4:26 AM | 4:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break// hard reset |
| Aniero, Mark Anthony | 01/21/2026 | 4:22 AM | 4:32 AM | Avaya Issue - Freeze | Denali Error while on ready | citrix kicked out |
| Ambay, Anne Nicole | 01/21/2026 | 1:48 AM | 1:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and pda. Advised tm to stamp on ready right away. |
| Deslate, Krezzel | 01/21/2026 | 4:22 AM | 4:35 AM | Avaya Issue - Freeze | Citrix froze and pda error while on ready |
| Espinosa Jr, Mervin | 01/21/2026 | 1:02 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *6077556977542818589 |
| Deslate, Krezzel | 01/21/2026 | 4:22 AM | 4:35 AM | Avaya Issue - Freeze | Citrix froze and pda error while on ready |
| Julian, Kristine Rose | 01/20/2026 | 7:02 AM | 7:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call/ service unreachable |
| Espinosa Jr, Mervin | 01/21/2026 | 1:26 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's Citrix was froze and PDA went into error. Affected account: *1744027828257742787 |
| Algarne, Roby Jean | 01/21/2026 | 3:40 AM | 3:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze // pda error |
| Bordan, Rielyn Mae | 01/21/2026 | 3:41 AM | 3:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya signed out while on Break // PDA Error |
| Rance, Clem | 01/21/2026 | 5:25 AM | 5:35 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue | Restart Tools. |
| Arbolado, Danielle | 01/21/2026 | 3:43 AM | 3:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout// |
| De Juan, Ivan Raphael | 01/20/2026 | 7:18 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 01/21/2026 | 1:46 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | teammate's citrix was froze and contact was disconnected. Affected account: *1164112570096024906 |
| Enetorio, Fren Jotham | 01/21/2026 | 3:43 AM | 3:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout// |
| Viejo, Jerilee | 01/21/2026 | 3:49 AM | 3:53 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kickout// |
| Jore, Paul Vincent | 01/21/2026 | 3:39 AM | 3:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnected / Call disconnected |
| Albay, Cymon | 01/21/2026 | 3:40 AM | 4:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out. after break. citrix failed to start |
| Hermosisima, Zacharie James | 01/21/2026 | 5:16 AM | 5:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while waiting for call, kick out of citrix, |
| Hermosisima, Maria Finah | 01/21/2026 | 1:07 AM | 1:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while on call, kick out of citrix, Account Number: 5568159358374484607 |
| Tuyay, Shantal | 01/21/2026 | 4:14 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call |
| Hermosisima, Maria Finah | 01/21/2026 | 11:47 PM | 12:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while on call, kick out of citrix, unable to login to citrix, reboot the system twice Account Number: 4832065387336296743 |
| Jamelarin, Uziel Ann | 01/20/2026 | 3:59 AM | 4:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze, VPN disconnected while on active call | Kick out from Citrix and call suddenly disconnected - 5528018269488539880. Log in to Citrix then Pullup tools and go on ready. |
| Daniel, Mark Jojit | 01/21/2026 | 5:34 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/Citrix kicked out while on call/ Call disconnected |
| Casimero, Ma Jonaville | 01/20/2026 | 4:20 AM | 4:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Affected account (s): 4816244785521360579 Describe your issue: Citrix Froze while on call. Ghost spiel provided and endorsed account for callback. Relaunched VPN and Avaya but unable to sign in. Avaya fix but Avaya taking time to load. Re-login and stamp LUNCH |
| Vista, Bernie | 01/20/2026 | 4:14 AM | 4:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA error while on ready |
| Virgo, Jeniebabes | 01/20/2026 | 8:02 AM | 8:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, 1615898908318462318 (endorse call for callback), provide ghost spiel, then the call was ended. Kicked out from citrix. Tried to relog in but was routed to restart citrix, clicked restart, repull up all tool, Avaya (taking time to pull up and encounter an error in signing in VPN) and PDA. |
| Anisco, Jannah Gift | 01/21/2026 | 5:41 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/PDA error |
| Casimero, Ma Jonaville | 01/20/2026 | 8:20 AM | 8:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s): 1830577134111518646 Describe your issue: Citrix Froze while on call. Ghost spiel provided and endorsed account for callback. Kicked out of Citrix unable to log back in. Cloud reset and relaunched VPN, Avaya and PDA. |
| Tuyay, Shantal | 01/21/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze (no audio) |
| Basas, Gerlyn | 01/21/2026 | 1:25 AM | 2:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Tools not responding// Citrix Froze for how many minutes// unbale to click anything// advised to hard reset// logged in to Citrix again/ but unbale to pull up google and other tools as it shows unresponding as well as the PDA/ need to changed station multiple times as well as Citrix // Reported |
| Azarraga V, Joselito | 01/21/2026 | 2:40 AM | 2:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA showing Ringing but does not have any active call on Avaya / Tagged as break pending / Ended task for PDA and restarted to stamp for Break |
| Alcones, Paula Jane | 01/21/2026 | 5:37 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | system issue occurred, screen froze and call got disconnected | CITRIX kickout restarted citrix |
| Deviente, Jenny | 01/20/2026 | 10:00 PM | 10:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Federiso, Maria Angela | 01/21/2026 | 5:50 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze //Signed out // Avaya disconnected |
| Ponsaran, Krizzia Anne | 01/20/2026 | 10:51 PM | 11:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diocos, Fredgine Mae | 01/21/2026 | 5:39 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Citrix Log ou/ Disconnected. Restart Avaya and PDA |
| Victoriano, Roilen Brian | 01/21/2026 | 5:39 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Call disconnected | Citrix disconnected | Citrix cloud reset| Restart PDA |
| Hierro, Alnie Glaze | 01/21/2026 | 11:47 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Tecson, Cathy | 01/20/2026 | 10:00 PM | 10:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Patricio, Jason | 01/02/2026 | 1:34 AM | 1:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Veronica, Crisia Joy | 01/20/2026 | 1:35 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Call was not disconnected |
| Teodosio, Angelica | 01/21/2026 | 3:09 AM | 3:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA turned white while on chat 5345757520835164880. unable to do OBC, no other chat received. end tasked PDA. then restart |
| Cortes, Gabriel | 01/20/2026 | 1:40 AM | 1:46 AM | Avaya Issue - Freeze | N/A |
| Candido, Rhea Mae | 01/21/2026 | 3:42 AM | 3:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and PDA went error while on outbound. Contact disconnected. 2282019718791582792. |
| Bernas, Cesa Marie | 01/20/2026 | 1:36 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arellano, Rose Anne | 01/21/2026 | 5:33 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kickout | Call got disconnected | PDA and Avaya reset| re pull up tools |
| Buenvenida, Grace | 01/20/2026 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tecson, Cathy | 01/20/2026 | 1:47 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Graciadas, John Wilbert | 01/21/2026 | 1:47 AM | 1:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. The teammate had issues in re-logging in to AVAYA which was advised by wf to restart AVAYA instead. Affected account: *1332407916144947598 |
| Basas, Gerlyn | 01/21/2026 | 6:15 AM | 6:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch// avaya goes offline need to re-log in |
| Devera, Chris Bob Jasper | 01/21/2026 | 1:51 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected including VPN and PDA went into error as well. Affected account: *5316644342771716380 |
| Cailin, Sharmaine Joy | 01/21/2026 | 5:39 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected during the call. The call continued outside Citrix, but Denali could not be accessed. finished the call before restarting citrix and pda |
| Ponsaran, Krizzia Anne | 01/20/2026 | 1:54 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 01/21/2026 | 2:13 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Teammate's audio was also disconnected. |
| Encina, Felix John | 01/21/2026 | 2:12 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was disconnected including the VPN and AVAYA. Affected account:*1850737010435974885 |
| Alvero, Eleandro | 01/21/2026 | 2:10 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *1493789034860164200 |
| Arellano, Rose Anne | 01/21/2026 | 5:33 AM | 5:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Magluyan, Grace Alondra Joy | 01/21/2026 | 4:08 AM | 4:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch Ticket Number: IMS0836744 |
| Albay, Cymon | 01/21/2026 | 6:53 AM | 6:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya no audio. PDA error. call disconnected. |
| Basas, Gerlyn | 01/21/2026 | 12:00 AM | 12:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to change Citrix and avaya. Advised tm to stamp on ready right away. |
| Brinosa, Ma Lourdes | 01/21/2026 | 12:29 AM | 12:31 PM | Citrix Latency - Change Citrix Server | Assist tm to restart PDA and stamp on ready right away as soon as it's fix. |
| Dalumpines, Athea Trisha | 01/21/2026 | 4:08 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PDA went into error while on lunch. Teammate needed to re-pull up AVAYA Ticket Number: IMS0836744 |
| Montalban, Lorebe | 01/21/2026 | 4:09 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Citrix was disconnected and when the teammate logged back in, teammate's PDA went into error while on lunch. Ticket Number: IMS0836744 |
| Vista, Bernie | 01/21/2026 | 12:30 AM | 1:06 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix and relaunched PDA. Advised tm to stamp on ready as soon as possible |
| Azarraga V, Joselito | 01/21/2026 | 12:30 AM | 12:56 AM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and restart Avaya and PDa. advised m to stamp on ready right away. |
| Donato, Elizabeth | 01/21/2026 | 12:30 AM | 1:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix and Avaya. advised tm o stamp on ready right away. |
| Saquita, Jashsen Mea | 01/19/2026 | 9:30 AM | 9:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Visto, Josellel | 01/21/2026 | 4:28 AM | 4:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 4:28 am - 4:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix lg out after lunch can no longer log in needs to restart Account number: N/A Pod Number/Letter: 20- G Production Floor: 3rd VPN Used: PHX COACH TK |
| Billones, King Jether | 01/20/2026 | 1:05 AM | 1:14 AM | Citrix Latency - Change Citrix Server | Changed Citrix due to citrix latency unable to click anything on the screen |
| Salgado, Janelle Marie | 01/20/2026 | 12:36 AM | 12:47 AM | Citrix Latency - Change Citrix Server | Changed station due one screen automatically shut down unable to trun on the screen again. |
| Alegria, Princess Sharah Jade | 01/20/2026 | 12:52 AM | 12:59 AM | Citrix Latency - Change Citrix Server | citrix latency | unable to click anything on the screen restart |
| Jimenez, Jenefer | 01/21/2026 | 3:49 AM | 4:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 03:49 AM- 04:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on lunch Account number: Pod Number/Letter: 21 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: |
| Preciosa, Marie Antonette | 01/21/2026 | 10:02 PM | 10:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 10:02 PM -10:23 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: N/A Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Humpay, Elaine | 01/20/2026 | 3:56 AM | 3:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Amparo, Ana Roces | 01/21/2026 | 4:07 AM | 4:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate was disconnected from citrix while on lunch. PDA went into error. Ticket Number: IMS0836744 |
| Arrobang, Juliena Rose | 01/21/2026 | 10:44 PM | 10:53 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error then kicked out of Citrix |
| Magdaluyo, Claire Mae | 01/21/2026 | 4:31 AM | 4:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 4:31 AM 4:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on Lunch need to re set up tools again Account Number: No CX got disconnected Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Condez, Rea Angelika | 01/21/2026 | 10:01 PM | 10:09 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | automatic shut down of PC after ready |
| Magallanes, Dylan Matthew | 01/21/2026 | 4:31 AM | 4:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 4:31:28 AM-4:43:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix crashed while in lunch break. restarted all tools Account Number: none Pod Number/Letter: 16-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valerio, Mark David | 01/20/2026 | 4:02 AM | 4:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Preciosa, Marie Antonette | 01/21/2026 | 10:33 PM | 10:37 PM | No Audio - PDA/ other tools still functional | Shift Date: 1/21/2026 Start Time End Time: 10:33 PM- 10:37 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): No audio upon receiving calls. Need to logout to restart avaya. Account Number: 1357947679364700984 / 1714022838124830293 Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL May Ann/ Coach Tania |
| Ariaga, Trixie | 01/21/2026 | 2:32 AM | 2:42 AM | Avaya Issue - Freeze | Citrix Kick out |
| Marcelino, Joselle | 01/21/2026 | 4:33 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 04:33-04:45AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Kicked out of Citrix. Denali error while on lunch, needed to restart Citrix and set up tools again Account number: Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: EIN: 434454/jomarcelino |
| Tulale, Mae Con | 01/21/2026 | 4:35 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/21/2026 Start Time End Time: 4:35 - 4:45 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on luch Account Number: NA Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ore, Francis Riel | 01/21/2026 | 4:40 AM | 4:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/21/2026 Start Time End Time: 4:40 AM - 4:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch Account Number: NA Pod Number/Letter: 20-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Preciosa, Marie Antonette | 01/21/2026 | 4:40 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/21/2026 Start Time End Time: 4:40 AM-4:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch Account Number: NA Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dasig, Joshua | 01/21/2026 | 3:03 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 03:03 AM - 03:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got kicked out to citrix / repull up the tools Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Palomo, John Paul | 01/21/2026 | 5:32 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 5:32 AM - 5:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 5598521633458499957 Pod Number/Letter: 20/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alvero, Eleandro | 01/21/2026 | 4:54 AM | 5:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate was disconnected from citrix while on lunch. PDA went into error Ticket Number: IMS0836744 |
| Deita, Kimberly | 01/20/2026 | 4:07 AM | 4:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA Error | restart PDA |
| Brillantes, Angel Mae | 01/20/2026 | 4:06 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA Error | restart PDA |
| Palomo, John Paul | 01/21/2026 | 1:03 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 1:03 AM - 1:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. However, my tools keep on loading and I couldn't navigate anything. I have to do a hard reset instead. Account Number: 4841738106866528592 Pod Number/Letter: 20/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Espinosa Jr, Mervin | 01/21/2026 | 5:50 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *1419339803326279177 |
| Graciadas, John Wilbert | 01/21/2026 | 5:47 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. PDA went into error. Affected account: *5601293379926639999 |
| Zolina, Ma Vhency Rose | 01/21/2026 | 6:14 AM | 6:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/21/2026 Start Time End Time: 06:14 AM-06:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on break, need to set up tools again Account Number: N/A Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Dasig, Joshua | 01/21/2026 | 3:45 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 03:45 AM - 03:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got kicked out to citrix / repull up the tools Account number: 2247650149095565179 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Brillantes, Angel Mae | 01/20/2026 | 4:53 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Samino, Anthony Josh | 01/21/2026 | 4:26 AM | 4:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/2026 Start Time End Time: 4:26 AM - 4:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Kicked out of Citrix needed to restart Citrix and set up tools again after lunch Account number: Pod Number/Letter: 21-B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Billones, King Jether | 01/20/2026 | 7:09 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Gamlanga, Christine Grace | 01/21/2026 | 4:37 AM | 4:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 21, 2026 Start Time | End Time: 4:37-4:53 Issue Type: Citrix froze call got disconnected , restart tools Pod Number/Letter: 19-E Account Number: 4774403594472739889 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Humpay, Elaine | 01/20/2026 | 7:56 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Ariaga, Trixie | 01/21/2026 | 2:32 AM | 2:42 AM | Avaya Issue - Freeze | Citrix kickout |
| Alegria, Princess Sharah Jade | 01/20/2026 | 7:59 AM | 8:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Deviente, Jenny | 01/21/2026 | 1:40 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | ISSUE: Avaya error, kick out, sysdown |
| Ayuda, Ma Victoria | 01/21/2026 | 6:17 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the audio was disconnected. PDA went into error. Affected account: *1732770834074343531 |
| De Juan, Ivan Raphael | 01/21/2026 | 1:53 AM | 1:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | VPN disconnected , PDA error |
| Adrales, Rose Mae | 01/20/2026 | 1:35 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, lost audio with cx |
| Jamelarin, Uziel Ann | 01/21/2026 | 7:56 AM | 8:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Marcelino, Joselle | 01/21/2026 | 7:51 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 21, 2026 Start Time | End Time: 07:51-08:02 Issue Type: Citrix Froze, Contact disconnected no audio. Restart tools Pod Number/Letter: 19-G Account Number: 5567140204131357756 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Selorio, Kathleen Joyce | 01/21/2026 | 7:43 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went frozen 7:43 AM while still in call, Call finished around 7:46 Shortly without response and Avaya suddenly became offline.| tm restarted avaya and vpn after call |
| Algoso, Kyla Joy | 01/21/2026 | 7:52 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 7:52 AM 8: 00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): audio error and avaya disconnected need to restart tools Account Number: Pod Number/Letter: 21-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Apri |
| Magallanes, Dylan Matthew | 01/21/2026 | 7:53 AM | 8:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Shift Date: 1/21/2026 Start Time End Time: 7:53:46 AM-8:03:37 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. unable to reconnect. restarted all tools Account Number: none Pod Number/Letter: 16-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Comala, John Vincent | 01/20/2026 | 8:04 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Valerio, Mark David | 01/20/2026 | 8:03 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Ligson, Jonnibelle | 01/20/2026 | 8:13 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Ortiz, Arian Mae | 01/20/2026 | 8:13 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Saquita, Jashsen Mea | 01/20/2026 | 8:16 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Virgo, Jeniebabes | 01/21/2026 | 8:07 AM | 8:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Discutido, Karen Grace | 01/21/2026 | 8:08 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Denali error while on async |
| Salgado, Janelle Marie | 01/20/2026 | 8:43 AM | 9:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix mutiple times before citrix load properly |
| Magdaluyo, Claire Mae | 01/21/2026 | 7:50 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 7:50 AM 8:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out from Citrix while on call Cx not disconnected Account Number: 6070185896337194303 Pod Number/Letter: 19 F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Cesar, Maila | 01/20/2026 | 7:56 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Candido, Rhea Mae | 01/21/2026 | 7:44 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Dasig, Joshua | 01/21/2026 | 7:41 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 07:41 AM - 08:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / the call got disconnected and another call comes in / cx is not responding / ghost call / reset citrix and repull up all tools Account number: 5597370274584115813 | 1786495021356945739 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Taylor, Joeline | 01/21/2026 | 2:25 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Brillantes, Angel Mae | 01/21/2026 | 2:27 AM | 2:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Duabe, Danica Faye | 01/21/2026 | 8:14 AM | 8:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Ponsaran, Mary Flor | 01/21/2026 | 2:58 AM | 2:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while waiting for next call | restart PDA |
| Visto, Josellel | 01/21/2026 | 7:58 AM | 8:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 7:58 am 8:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and crashed. unable to reconnect. restarted all tools/ receive one call while setting up that lasted 25 mins Account Number: 1219782415505526814 1236870536043402571 1591489092120115212 Pod Number/Letter: 20-G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Casimero, Ma Jonaville | 01/21/2026 | 8:26 AM | 8:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Parohinog, Reynan | 01/21/2026 | 6:08 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix and AVAYA was disconnected while on break. Ticket Number: IMS0836744 |
| Alegria, Princess Sharah Jade | 01/21/2026 | 3:01 AM | 3:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Deita, Kimberly | 01/21/2026 | 3:15 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Taylor, Joeline | 01/21/2026 | 3:26 AM | 3:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Taylor, Joeline | 01/21/2026 | 6:26 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Tulale, Mae Con | 01/21/2026 | 8:27 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/21/2026 Start Time End Time: 8:27 - 8:30 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix disconnected while on call, can't hear cx Account Number: 6036298855923639034 - endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL Coach TK |
| Ponsaran, Mary Flor | 01/21/2026 | 6:27 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Encina, Felix John | 01/21/2026 | 6:14 AM | 6:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the contact and VPN. Affected account: *1228073338466322516 |
| Brillantes, Angel Mae | 01/21/2026 | 6:28 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Billones, King Jether | 01/21/2026 | 6:26 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Dela Torre, Ivan Kyle | 01/21/2026 | 7:49 AM | 7:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error citrix disconnected. needs to restart citrix |
| Alegria, Princess Sharah Jade | 01/21/2026 | 6:30 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Salgado, Janelle Marie | 01/21/2026 | 7:03 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Abajar, Allysa | 01/20/2026 | 10:29 PM | 10:31 PM | Avaya Issue - Freeze | avaya freeze |
| Amparo, Ana Roces | 01/21/2026 | 8:08 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix was froze contact was disconnected. Affected account: *2055278099705598972 |
| Abajar, Allysa | 01/21/2026 | 11:48 PM | 11:50 PM | Avaya Issue - Freeze | PDA error and Avaya Freeze |
| Ortiz, Arian Mae | 01/21/2026 | 7:16 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Abajar, Allysa | 01/21/2026 | 2:31 AM | 2:45 AM | No Audio - PDA/ other tools still functional | citirx kick out, no audio cx |
| Humpay, Elaine | 01/21/2026 | 7:09 AM | 7:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Valencia, Nieza Joy | 01/21/2026 | 11:29 PM | 11:35 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE |
| Villorente, Aira Khrystine | 01/21/2026 | 2:32 AM | 2:41 AM | Avaya Issue - Freeze | Citrix froze and citrix disconnected |
| Liganzon, John Loren | 01/21/2026 | 2:31 AM | 2:38 AM | Avaya Issue - Freeze | Citrix Froze || PDA disconnected call disconnected |
| Preciosa, Marie Antonette | 01/21/2026 | 7:53 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/21/2026 Start Time End Time: 07:53 AM 08:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): kicked out from Citrix while on call. Was able to resolved the issue of the cx. Account Number: 1588830875482640274 Pod Number/Letter: 19 B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Deita, Kimberly | 01/21/2026 | 7:45 AM | 7:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while waiting for next call | restart PDA |
| Albay, Alrry | 01/21/2026 | 7:53 AM | 8:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 21-JAN-2026 Start Time: 7:53 AM End Time: 8:04 AM Issue Type: Citrix suddenly logged out/Call not disconnected but No Audio Account Number: - 5593390164647495887 - endorsed thru callback tracker Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Estrella, Joyce | 01/21/2026 | 10:29 PM | 10:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is too long to load. Had to restart |
| Doroteo, Jargelyn | 01/21/2026 | 11:30 PM | 11:46 PM | Citrix Latency - Change Citrix Server | System issue latency /wasn't able to go on ready on time. |
| Estrella, Joyce | 01/21/2026 | 6:32 AM | 6:36 AM | Avaya Issue - Freeze | Avaya Freeze. |
| Oloroso, Mark Bryan | 01/21/2026 | 6:45 AM | 6:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Castro, Nyl John | 01/21/2026 | 6:32 AM | 6:46 AM | Avaya Issue - Freeze | Citrix kick out |
| Fundal, Riny Lance | 01/21/2026 | 6:47 AM | 6:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error |
| Catalan, Jowelyn | 01/21/2026 | 6:48 AM | 6:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Procalla, Vincent Albert | 01/21/2026 | 10:00 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error after I clicked Ready |
| Arcano, Anjenette | 01/21/2026 | 6:50 AM | 6:56 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/KICKED OUT VPN Disconnected |
| Valerio, Mark David | 01/21/2026 | 7:48 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Villanueva, Harold | 01/21/2026 | 6:38 AM | 7:05 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX LOGGOUT/CALL NOT DISCONNECTED |
| Valencia, Nieza Joy | 01/21/2026 | 7:12 AM | 7:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR & CITRIX DISCONNECTED |
| Olmo, Lei Franzie Aira | 01/21/2026 | 7:13 AM | 7:17 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/citrix disconnected |
| Comala, John Vincent | 01/21/2026 | 7:10 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error. Restarted Citrix and PDA. Tried to change station but encounter the same issue. Citrix ISSUE. Restarted multiple times. Assisted by workforce Allan |
| Degala, Jeanette | 01/21/2026 | 7:23 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR/citrix disconnected |
| Vegafria, Manny Mark | 01/21/2026 | 7:22 AM | 7:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix dc |
| Valenzuela, Keziah Mae | 01/21/2026 | 7:20 AM | 7:26 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE //LOGGED OUT// VPN Disconnected |
| Humpay, Elaine | 01/21/2026 | 11:30 PM | 11:31 PM | Citrix Latency - Change Citrix Server | Latency/takes to long to pull up PDA and CITRIX |
| Almasol, Shaira Rose | 01/21/2026 | 5:19 AM | 5:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on call. |
| Cordova, Jayvin | 01/21/2026 | 7:09 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnect/Cx still on the line |
| Valencia, Nieza Joy | 01/21/2026 | 7:40 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | STAMP BREAK BUT CALL WAS CONNECTE |
| Labrador, Rachel | 01/21/2026 | 7:59 AM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out |
| Ocana, Keth David | 01/21/2026 | 8:28 AM | 8:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out by citrix while on ready but no call |
| Comala, John Vincent | 01/21/2026 | 7:10 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error. Tried to change station but encounter the same issue. Restarted Citrix and PDA. Citrix ISSUE. Restarted multiple times. Assisted by workforce Allan |
| Lariza, Angelica | 01/21/2026 | 8:18 AM | 8:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Iguin, Harlyn Mae | 01/21/2026 | 8:21 AM | 8:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | avaya freeze, pda error while waiting to ready after break |
| Valencia, Nieza Joy | 01/21/2026 | 8:13 AM | 8:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Nepomuceno, Shenie | 01/21/2026 | 8:15 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze and disconnected while on avail / had to pull Citrix and pull up tools |
| Nadate, Jonnabell | 01/21/2026 | 8:15 AM | 8:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Empeno, Alleah Camille | 01/21/2026 | 7:13 AM | 8:18 AM | Citrix Issue - Sitewide Downtime | IMS0836830 |
| Marcelo, Johoney | 01/21/2026 | 8:16 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Esporma, Hannah Mae | 01/21/2026 | 8:13 AM | 8:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break |
| Resurreccion, Rodel John | 01/21/2026 | 8:00 AM | 8:12 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | citrix disconnected while on one on one | Hard reset |
| Calsena, April Dexter | 01/21/2026 | 7:49 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze call disconnected/ |
| Santos, Raquel | 01/21/2026 | 7:48 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while waiting for next call |
| Alayon, Alexander Paul | 01/21/2026 | 7:44 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call// call disconnected |
| Iguin, Harlyn Mae | 01/21/2026 | 6:58 AM | 7:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix sign out | call not disconnected |
| Pagsuguiron, Rachel | 01/21/2026 | 7:40 AM | 7:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on call |
| Magbanua, Ailyn | 01/21/2026 | 7:47 AM | 7:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while waiting for the next call |
| Doroteo, Jargelyn | 01/21/2026 | 7:18 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and logged out |
| Alayon, Alexander Paul | 01/21/2026 | 7:44 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call// call disconnected |
| Almasol, Shaira Rose | 01/21/2026 | 9:03 AM | 9:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kicked out while on call. |
| Bajande, Jemima | 01/21/2026 | 6:33 AM | 6:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected after lunch | had to pull up tools again |
| Sta Romana, Jett | 01/22/2026 | 9:17 AM | 9:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Cabantugan, Herjie | 01/21/2026 | 12:59 PM | 1:02 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on training meeting. |
| Alayon, Joeven | 01/21/2026 | 12:57 PM | 1:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error while on chat. Chat not disconnected. |
| Valencia, Paulyn Rose | 01/22/2026 | 9:41 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready. Need to re pull up tools. |
| Ciudad, Jerebel | 01/22/2026 | 6:39 AM | 6:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/22/2026 | 6:46 AM | 6:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baulos, Bill Austin | 01/22/2026 | 8:00 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Basas, Gerlyn | 01/21/2026 | 9:56 AM | 10:09 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Brinosa, Ma Lourdes | 01/21/2026 | 8:13 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Floro, Claire Jacynth | 01/21/2026 | 5:44 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | inaudible/ PDA error while on call |
| Aniero, Mark Anthony | 01/21/2026 | 7:28 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after lunch | citrix kicked out |
| Barrera, Bonnie Andrew | 01/21/2026 | 7:45 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Olisco, Francis John | 01/21/2026 | 7:45 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call |Call Disconnected | Restarted all tools |
| Lingco, Rollene | 01/21/2026 | 7:43 AM | 7:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected while on ready | need to restart citrix and pull up tools again |
| Acejo, Aljune Mike | 01/21/2026 | 7:50 AM | 7:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix freeze and PDA error while on call || account did not successfully pull up. |
| Barrera, Bonnie Andrew | 01/21/2026 | 7:46 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |error after |
| Tondo, Joshua | 01/21/2026 | 7:47 AM | 7:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and PDA error while on call || account did not successfully pull up. |
| Deslate, Krezzel | 01/21/2026 | 8:05 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on ready- citrix was disconnected| pda error |
| Floro, Claire Jacynth | 01/21/2026 | 8:08 AM | 8:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out of Citrix while on ready/ restart/ AVAYA took too long to load |
| Aniero, Mark Anthony | 01/21/2026 | 8:04 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call | call got disconnected | citrix kicked out | hard reset |
| Billones, Vincent Paul | 01/22/2026 | 8:04 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. |
| Ciudad, Jerebel | 01/22/2026 | 7:07 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Tacud, Claira Mae | 01/22/2026 | 9:16 AM | 9:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and denali error. |
| Bautista, Rochell | 01/22/2026 | 9:52 AM | 10:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Ciudad, Jerebel | 01/22/2026 | 9:19 AM | 9:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Billones, Vincent Paul | 01/22/2026 | 10:39 AM | 10:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Opina, Angelica | 01/22/2026 | 11:19 AM | 11:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Mina, Mariel | 01/22/2026 | 10:20 AM | 10:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| CabalQuinto, Shayne | 01/21/2026 | 11:08 AM | 11:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Valencia, Paulyn Rose | 01/21/2026 | 2:05 PM | 2:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error. |
| Sta Romana, Jett | 01/21/2026 | 1:54 PM | 2:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/21/2026 | 2:17 PM | 2:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| CabalQuinto, Shayne | 01/21/2026 | 3:13 PM | 3:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Macalintal, Hanna Jane | 01/22/2026 | 9:53 AM | 10:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Can't log in to citrix. Need to restart PC and re pull up tools. Assist by WF Allan. |
| Sta Romana, Jett | 01/22/2026 | 1:11 PM | 1:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Buncalan, Joemil Bemaren | 01/22/2026 | 2:00 PM | 2:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Tupaz, Krisha Faye | 01/22/2026 | 2:03 PM | 2:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/21/2026 | 2:03 PM | 2:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Teodosio, Jean | 01/21/2026 | 1:43 PM | 1:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/21/2026 | 12:10 PM | 12:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Mina, Mariel | 01/21/2026 | 2:17 PM | 2:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Alayon, Joeven | 01/21/2026 | 1:09 PM | 1:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/21/2026 | 2:46 PM | 2:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/21/2026 | 2:52 PM | 3:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/21/2026 | 7:10 AM | 7:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Teodosio, Jean | 01/21/2026 | 6:53 AM | 7:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/21/2026 | 7:08 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Quirino, Rio Mae | 01/22/2026 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | valid error |
| Valencia, Paulyn Rose | 01/20/2026 | 11:59 AM | 12:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/20/2026 | 12:13 PM | 12:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Guevara, Prince Carl | 01/21/2026 | 7:54 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze| PDA Error Sys Down: Citrix disconnected and PDA Error |
| Oquendo, Jemart | 01/22/2026 | 4:00 PM | 12:07 PM | Avaya Issue - Freeze | N/A |
| Oquendo, Jemart | 01/22/2026 | 4:11 PM | 4:21 PM | No Audio - PDA/ other tools still functional | valid error |
| Ropa, Nina Grace | 01/21/2026 | 1:57 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126563778496276571| stamped to pending logout| re started PDA and Avaya. Account Number: 1339486429411740771 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: n/a |
| Francisco, April Rose | 01/21/2026 | 12:00 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze while on break .PDA on error Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Guevarra, Lander John | 01/21/2026 | 3:59 PM | 4:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error while on ready Account Number: 1793771914359269514 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A |
| CabalQuinto, Shayne | 01/20/2026 | 8:47 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. |
| Ciudad, Jerebel | 01/20/2026 | 12:43 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sta Romana, Jett | 01/20/2026 | 12:48 PM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Teodosio, Jean | 01/20/2026 | 1:06 PM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. Audio loss. |
| Tupaz, Krisha Faye | 01/20/2026 | 2:00 PM | 2:09 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/20/2026 | 2:34 PM | 2:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Dumali, Marjorie | 01/20/2026 | 2:44 PM | 2:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Dumali, Marjorie | 01/20/2026 | 2:44 PM | 2:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/20/2026 | 2:02 PM | 2:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/20/2026 | 2:04 PM | 2:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/20/2026 | 1:51 PM | 2:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Condino, Melissa | 01/20/2026 | 2:00 PM | 2:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Gregorio, Jester | 01/20/2026 | 12:48 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Caldea, Anne Emirald | 01/21/2026 | 11:11 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Zubiaga, Trimuel | 01/21/2026 | 10:14 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Trimuel Zubiaga Shift Date: 01-22-2026 Start Time: 10:14 PM End Time: 10:30 PM Issue: Citrix froze / citrix kicked out / avaya disconnected / system down while stamping pending lunch Account Number: 1658792559683397148 Was the call disconnected?: YES Was a customer callback required?:YES Who was the callback endorsed to?: Mentor Diego Ticket: POD # & Letter: 8-D Production Floor: 5 VPN Used: PHX |
| Caldea, Anne Emirald | 01/21/2026 | 11:36 PM | 11:41 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted the teammate until he/she goes on ready |
| Abanco, Nina May | 01/21/2026 | 10:15 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-21-2026 Start Time: 10:15pm End Time: 10:35pm Issue: Citrix kicked out / but cx is still audible and was able to deliver great news Account Number: 1375126499016320244 Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 8g Production Floor: 5 VPN Used: PHX |
| Bautista, Demmeth | 01/21/2026 | 1:55 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Sanguillosa, Rhea | 01/21/2026 | 10:14 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-21-26 Start Time: 10:14 PM End Time: 10:35 PM Issue: Citrix froze//kick out citrix//restart PC//pull up avaya//pull up tools// Account Number: *1878956445167408122 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 8-A Production Floor: 5th VPN Used: PHX |
| Ciudad, Jerebel | 01/22/2026 | 2:46 PM | 3:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Murillo, Vanessa | 01/21/2026 | 10:58 PM | 11:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Van Murillo Shift Date: 01-21-26 Start Time: 10:58 PM End Time: 11:02 PM Issue: PDA error after lunch Account Number: Was the call disconnected?: n/a Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 15-A Production Floor: 5th VPN Used: PHX |
| Bautista, Demmeth | 01/21/2026 | 2:06 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Ciudad, Jerebel | 01/22/2026 | 2:00 PM | 2:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Espolong, Kim Robert | 01/21/2026 | 11:05 PM | 11:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix got kick out //need to repull up tools |
| Valencia, Paulyn Rose | 01/22/2026 | 2:04 PM | 2:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch |
| Arbis, Klarenz | 01/21/2026 | 8:47 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze | PDA Error Sys Down: Citrix disconnected | Had to pull up tools again |
| Besa, Mary Jane | 01/21/2026 | 11:11 PM | 11:38 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bermudes, James | 01/21/2026 | 10:28 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: James Bermudes Shift Date: 1/21/26 Start Time: 10:28PM End Time: 10:43 PM Issue: Citrix froze/ PDA Error/ Avaya and VPN disconnected/ System Shut down/ Citrix kicked out Account Number: 1348879465073420399 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: escal callbacker Ticket: to be followed POD # & Letter: 8 C Production Floor: 5th VPN Used: PHX |
| Poticar, Mark Harold | 01/21/2026 | 9:57 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down: Citrix freeze and closed |
| Ofalla, Louis Kenneth | 01/21/2026 | 10:00 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze | PDA Error Sys Down: Citrix freeze and closed |
| Ordines, Kent Lester | 01/21/2026 | 11:48 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bacas, Maxine Rose | 01/21/2026 | 11:40 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 21, 2026 Start Time: 11:40 PM End Time : 12:03 AM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1501397880413314345 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?:Dhanelyn Ticket: POD # & Letter: 2-F Production Floor: 5TH FLOOR VPN Used: PHX |
| Cortes, Jd Grace | 01/21/2026 | 11:41 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: System freeze while on call, took 6mins for citrix to disconnect/ got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load Account Number: 1605777845072958656 |
| Borlado, Lady Mae | 01/21/2026 | 9:56 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA Error Sys Down: PDA Error |
| Salas, Ma Joyce | 01/21/2026 | 12:17 AM | 12:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-21-2026 Start Time: 12:17 AM End Time: 12: 28 AM Issue: Citrix froze and kicked out and had to repull up all the tools again. |
| Ibanez, Anacel | 01/21/2026 | 12:07 AM | 12:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Anaibanez Shift Date: 01-22-2026 Start Time: 12:07am End Time: 12:28Am Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul up tools Account Number: 1278329637637356394 Was the call disconnected?: no Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 16-B Production Floor: 5 VPN Used: PHX |
| Artates, Micha Ella | 01/21/2026 | 7:40 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Artates, Micha Ella | 01/21/2026 | 10:15 PM | 10:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Artates, Micha Ella | 01/21/2026 | 11:40 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 21, 2026 Start Time: 11:40 PM End Time : 12:06 AM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Account Number: N Was the call disconnected?: N Was a customer callback required?: N Who was the callback endorsed to?: |
| Awayan, Andrea | 01/21/2026 | 10:11 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bantigue, Jonna Mae | 01/21/2026 | 9:59 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and and disconnected Issue: Citrix freeze and disconnected need to pull up new citrix and set up, tools tooks awhile to open |
| Lopez, Jocelyn | 01/21/2026 | 12:52 AM | 1:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Name: Jocelyn Lopez Shift Date: 01/21/2026 Start Time: 12:52 AM End Time: 01:05 AM Issue: VPN disconnected Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 17 - E Production Floor: 5th VPN Used: PHX |
| Cartujano, Ace Joseph | 12/31/2025 | 1:16 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. I had to restart PDA but citrix was not logging and went all black, PDA is just installing. I had to change station so I could login . Account Number: 1433441474996936160 |
| Espolong, Kim Robert | 01/21/2026 | 2:12 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze while I'm on call. cx got disconected Account Number: 2069023945516461366 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Callbackers Ticket: |
| Ibanez, Anacel | 01/21/2026 | 1:13 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul up tools Account Number: 1994705206528225734 Was the call disconnected?: yes |
| Besa, Mary Jane | 01/21/2026 | 2:13 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Avaya Issue// Citrix Froze while on call Account Number: 1271865166312394181 Was the call disconnected?: Yes |
| Birog, Sam Ryan Louise | 01/21/2026 | 11:00 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: kicked out from Citrix Sys Down: Citrix closed |
| Sanguillosa, Rhea | 01/21/2026 | 2:15 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Bermudes, James | 01/21/2026 | 2:20 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: James Bermudes Shift Date: 1/21/26 Start Time: 2:20AM End Time: 2:29AM Issue: Citrix froze/ PDA Error/ Avaya and VPN disconnected Citrix kicked out Account Number: 5347540305722632655 Was the call disconnected?: yes Was a customer callback required?: no Who was the callback endorsed to?: |
| Obalo, Allen Carl | 01/21/2026 | 11:35 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: kicked out from Citrix Sys Down: Citrix closed |
| Buhayo, Neil | 01/21/2026 | 11:39 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze| Sys Down: Citrix disconnected /logged out |
| Arbis, Klarenz | 01/21/2026 | 11:49 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze | Avaya dc Sys Down: Citrix disconnected /logged out |
| Aguilar, Lovely | 01/21/2026 | 11:48 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix Froze and kicked out of it Sys Down: Had to relaunch Avaya and PDA |
| Dariagan, Esequela May | 01/21/2026 | 12:28 PM | 12:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected, Citrix froze (while on call, delivered ghost spiel), PDA Error |
| Detanoy, Anne Nicole | 01/22/2026 | 6:05 PM | 6:10 PM | Avaya Issue - Freeze | valid error |
| Pamunag, Jazzen Roi | 01/22/2026 | 6:05 PM | 6:09 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Oquendo, Jemart | 01/22/2026 | 6:09 PM | 6:14 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Bacuta, Rodelyn | 01/22/2026 | 6:10 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Abag, Jay | 01/22/2026 | 5:56 PM | 6:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Bantigue, Jonna Mae | 01/21/2026 | 1:18 PM | 1:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sys Down Explanation: Citrix freeze and while on call Issue: Citrix freeze and PDA denali error |
| Dicon, Reymelyn Grace | 01/21/2026 | 2:28 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Sarmiento, Xian Yan | 01/21/2026 | 2:01 PM | 2:06 PM | Citrix Froze - CONTACTS DISCONNECTED | REASON: | VPN Disconnected and Reconnected | No Audio | Delivered Ghost Spiel and Manually Disconnected VPN to prevent taking calls | Restarted AVAYA and VPN |
| Diamonon, Fons Fernando | 01/22/2026 | 5:55 PM | 6:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encountered system down during the call but no account pulled up |
| Ofalla, Louis Kenneth | 01/21/2026 | 2:01 PM | 2:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and while on call AN: 1753063602116601838 Issue: Citrix freeze and PDA disconnected need to re pull up unable to log back in |
| Delfin, Precious Eleanor | 01/22/2026 | 6:23 PM | 6:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Balontong, Nino Shary | 01/21/2026 | 2:11 PM | 2:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix CLOSE | PDA Error Sys Down: Citrix closed while on call - Login Citrix multiple times |
| Degoma, Rachel | 01/22/2026 | 6:29 PM | 6:34 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Dorado, Ricardo Jesus III | 01/22/2026 | 6:33 PM | 6:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/22/2026 | 6:23 PM | 6:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Borlado, Lady Mae | 01/21/2026 | 1:56 PM | 2:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: citrix froze / call not disconnected AN: 1247779690529388878 Issue: citrix froze / pulled up the avaya / set up tools |
| Bantigue, Jonna Mae | 01/21/2026 | 2:00 PM | 2:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Sys Down Explanation: Citrix freeze and disconnected while on call Issue: unable to login citrix screen went black |
| Caingcoy, Rolly | 01/21/2026 | 2:15 PM | 2:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call two times | Cx not disconnected Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call during the second system down |
| Carlos, Anna Mae | 12/30/2025 | 6:36 PM | 6:40 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Carlos, Anna Mae | 01/22/2026 | 6:36 PM | 6:40 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Carlos, Anna Mae | 01/22/2026 | 7:41 PM | 7:45 PM | Avaya Issue - Freeze | valid error |
| Practisala, Pearly Ann | 01/20/2026 | 11:55 PM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Quirino, Rio Mae | 01/22/2026 | 8:05 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Balontong, Nino Shary | 01/21/2026 | 10:00 PM | 10:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix closed while on lunch - Login Citrix multiple times |
| Degoma, Renz | 01/22/2026 | 5:58 PM | 6:09 PM | No Audio - PDA/ other tools still functional | AUDIO issue | No audio for 2 calls | I can hear the cx however cx can't hear me | need to restart Denali, AVAYA and VPN Wasn't able to get back on ready right away 'cause Avaya took so long to pull up |
| Aguilar, Leanne Kaye | 01/22/2026 | 5:59 PM | 6:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze no audio. PDA Error |
| Pancho, Ednamae | 01/21/2026 | 9:59 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | kicked out from citrix | re pull up tools but then suddenly pc shutting down | need to restart pc, avaya and tools again | |
| Valaquio, Jason Albert | 01/22/2026 | 5:59 PM | 6:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call / call got disconnected / pulled up tools again |
| Upod, Nina Marie | 01/22/2026 | 5:56 PM | 6:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze for a long time. audio loss and provided ghost spiel |
| Gallardo, Kian Jan | 01/22/2026 | 4:00 PM | 4:01 PM | Citrix Latency - Change Citrix Server | Citrix is having a hard time on 21-F to reconnect and needed assistance advised by mollie to change station and get ready as soon as possible. Pod Number: 21-F transferred to 21-D |
| Lamayo, Alvin | 01/22/2026 | 6:03 PM | 6:25 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Gallardo, Kian Jan | 01/22/2026 | 8:08 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call managed to reconnect to customer and use Azure NA to help and once disconnected pending log out to reconnect to LVS and was managed to reconnect asap and repull up tools |
| Dela Cruz, Juhanah | 01/22/2026 | 4:00 PM | 4:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Ang, Princess | 01/22/2026 | 8:15 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected while on pending break| chat disconnected | needs to restart citrix and pullup tools again |
| Ponsaran, Girlie | 01/22/2026 | 8:00 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Contillo, Jerome | 01/22/2026 | 8:07 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Dela Cruz, Juhanah | 01/22/2026 | 8:21 PM | 8:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/22/2026 | 8:30 PM | 8:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Francisco, April Rose | 01/22/2026 | 8:21 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kicked out on Citrix. Took time to set up Avaya |
| Iguis, Jessa | 01/22/2026 | 8:34 PM | 8:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze , error in denali while resolving case |
| Olanga, Jolimae | 01/21/2026 | 4:49 AM | 5:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Ebuna, Ckim Wesley | 01/21/2026 | 5:44 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Borda, Ginalyn | 01/22/2026 | 4:20 PM | 4:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Rey |
| Diaz, Frenmar | 01/21/2026 | 2:08 AM | 2:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Llegue, Bench Rhamsey | 01/22/2026 | 5:27 PM | 5:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Coach Whyne |
| Ambay, Anne Nicole | 01/21/2026 | 5:53 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on read |
| Legaspi, Li Gorton | 01/21/2026 | 6:10 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Tariao, John David | 01/21/2026 | 6:10 AM | 6:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Hierro, Alnie Glaze | 01/21/2026 | 3:49 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Hierro, Alnie Glaze | 01/21/2026 | 4:29 AM | 4:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Gallardo, Kian Jan | 01/22/2026 | 3:40 PM | 4:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Abool, Mary Gloden | 01/21/2026 | 5:52 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Mercado, Rozeth | 01/21/2026 | 2:10 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Pangilinan, Diego Carlo | 01/22/2026 | 5:30 PM | 5:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Castro, Harvey Nicolai Andrew | 01/22/2026 | 5:53 PM | 6:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Pacurza, Rhea | 01/22/2026 | 6:34 PM | 6:47 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: coach Ray |
| Paulo, Pauline | 01/22/2026 | 6:37 PM | 6:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Ray |
| Briones, Lorrie Miles | 01/22/2026 | 7:36 PM | 7:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Barroa, Cyrene | 01/22/2026 | 7:49 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Arlene |
| Altamea, Stella Marie | 01/22/2026 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Altamia, Margie Ann | 01/22/2026 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Obafial, Mark Gyzzynn | 01/22/2026 | 7:50 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA) |
| Carlos, Anna Mae | 01/22/2026 | 9:53 PM | 9:55 PM | Avaya Issue - Freeze | valid error |
| Habulan, Nicole | 01/22/2026 | 7:52 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Martus, Feleah Mae | 01/22/2026 | 7:49 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Alejandro, Crisnavel | 01/22/2026 | 7:52 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Gan, Mikael Van | 01/22/2026 | 7:52 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach ray |
| Cervanez, Pearly Jean | 01/22/2026 | 7:45 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Peremne, Tanya Kyle | 01/22/2026 | 7:59 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach ray |
| Duatin, Marbee Darryl | 01/22/2026 | 8:47 PM | 8:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: disconnect vpn,could not end call no audio, frozen avaya, server unreachable,log out avaya, having hard time to pull up avaya, kicked out of citrix, pulled up and citrix still there, go on ready |
| Dumigpi, Althea | 01/22/2026 | 7:58 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze for 5 minutes then kickout to citrix while on call| 2 calls enter while outside the citrix | login again to citrix| pill up tools |
| Practisala, Pearly Ann | 01/22/2026 | 7:45 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Sarmiento, Xian Yan | 01/22/2026 | 8:54 PM | 9:16 PM | Citrix Froze - CONTACTS DISCONNECTED | | Kicked out of Citrix | Delivered Sysdown Spiel and Ghost Spiel after I was kicked out | Tried reconnecting once(failed) | Restarted Citrix, AVAYA, and VPN | Setup Tools again | Tracked and put detailed notes on the account and endorsed for Escal Call back | |
| Gregorio, Jester | 01/22/2026 | 9:15 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while customer still on the line | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes |
| Gallardo, Kian Jan | 01/22/2026 | 8:08 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie and Coach Ray |
| Llegue, Bench Rhamsey | 01/22/2026 | 8:07 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Coach Whyne |
| Gamuzaran, Jhodeth-Ann | 01/22/2026 | 9:59 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. need to restart PDA |
| Borda, Ginalyn | 01/22/2026 | 8:24 PM | 8:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Rey |
| Llegue, Bench Rhamsey | 01/22/2026 | 8:29 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Valsote, Shaira | 01/22/2026 | 7:50 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Cabuslay, Ma Richelle | 01/22/2026 | 9:51 PM | 9:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA suddenly went to error. |
| Tariao, John David | 01/22/2026 | 10:00 PM | 10:02 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Pangilinan, Diego Carlo | 01/22/2026 | 9:31 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Valaquio, Jason Albert | 01/22/2026 | 9:55 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / call not disconnected but lost audio / had to pull up citrix again |
| Degoma, Rachel | 01/22/2026 | 10:01 PM | 10:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Cx still on the line | Had to reassure cx for a callback | had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to track call, leave notes and request for call back | Had to set up tools again |
| Bolante, Pholla Jeve | 01/21/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED | hard reset |
| Dadivas, Nica Rose | 01/21/2026 | 6:15 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is on the line and then the PDA went error. |
| Zurbano, Ma Evonne | 01/21/2026 | 6:11 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on avail |
| Galagate, Kheven | 01/21/2026 | 6:11 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out |
| Leccio, Queen Pearl | 01/21/2026 | 5:11 AM | 5:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Brinosa, Ma Lourdes | 01/21/2026 | 4:13 AM | 4:20 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Solis, Mary Louise | 01/21/2026 | 6:15 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Vega, Genre Judd | 01/21/2026 | 6:27 AM | 6:37 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tecson, Cathy | 01/21/2026 | 6:34 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Simon, Cheryll Grace | 01/21/2026 | 6:16 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/21/2026 | 10:16 PM | 10:27 PM | Avaya Issue - Freeze | valid error |
| Veronica, Crisia Joy | 01/21/2026 | 6:16 AM | 6:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dorado, Ricardo Jesus III | 01/22/2026 | 10:28 PM | 10:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Antioquia, Leah Mae | 01/22/2026 | 10:22 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Bacuta, Shairra Joy | 01/21/2026 | 6:17 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The system issue happened during avail time. |
| Oquendo, Jemart | 01/22/2026 | 10:22 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Bernas, Cesa Marie | 01/21/2026 | 6:15 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Antioquia, Leah Mae | 01/22/2026 | 10:35 PM | 10:39 PM | Avaya Issue - Freeze | valid error |
| Patricio, Jason | 01/21/2026 | 6:15 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Krizzia Anne | 01/21/2026 | 6:16 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/22/2026 | 5:56 PM | 6:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/22/2026 | 8:26 PM | 8:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/22/2026 | 10:04 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/22/2026 | 10:16 PM | 10:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 01/22/2026 | 10:30 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, no audio, call got disconnected, restarted VPN, AVAYA, PDA |
| Patricio, Jason | 01/21/2026 | 6:10 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Solis, Mary Louise | 01/21/2026 | 6:15 AM | 6:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Ebuna, Ckim Wesley | 01/22/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Russ, Germalyn | 01/21/2026 | 6:12 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Buenvenida, Grace | 01/21/2026 | 6:08 AM | 6:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Cortes, Gabriel | 01/21/2026 | 5:38 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Spark is not opening |
| Carlos, Anna Mae | 01/22/2026 | 10:46 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Bacuta, Shairra Joy | 01/21/2026 | 2:16 AM | 2:47 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Simon, Cheryll Grace | 01/20/2026 | 5:47 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Zurbano, Ma Evonne | 01/22/2026 | 10:00 PM | 10:18 PM | Citrix Latency - Change Citrix Server | Citrix took time to load |
| Tecson, Cathy | 01/21/2026 | 2:14 AM | 2:36 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bolante, Pholla Jeve | 01/22/2026 | 10:12 PM | 10:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Log out due to the citrix is very lagged and the tools cannot pull up. WF Yan advised me to log out and restart citrix |
| Cortes, Gabriel | 01/21/2026 | 3:45 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Adrales, Rose Mae | 01/21/2026 | 2:15 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Espinosa Jr, Mervin | 01/19/2026 | 1:23 AM | 1:45 AM | Citrix Issue - Sitewide Downtime | Teammate's VPN was disconnected and citrix was froze Ticket Number: IMS0836783 |
| Delfin, Precious Eleanor | 01/22/2026 | 10:27 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Cartujano, Ace Joseph | 01/22/2026 | 6:20 PM | 6:26 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Ace Joseph Cartujano Shift Date: 1/22/26 Start Time: 06:20 PM End Time: 06:26 PM Issue: PDA ERROR WHILE ON LUNCH. I HAD TO RESTART PDA AND GO ON READY. Account Number: Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 15-C Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/22/2026 | 6:26 PM | 6:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Anaibanez Shift Date: 01-23-2026 Start Time: 6:26PM End Time: 6:41PM Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul up tools Account Number: 1222883835523594729 1687370086416454720 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: Drawin Ticket: POD # & Letter: 7-A Production Floor: 5 VPN Used: PHX Assisted By:NA |
| Pamunag, Jazzen Roi | 01/22/2026 | 10:04 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Arellano, Bea Luz | 01/22/2026 | 7:35 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/22/2026 Start Time: 7:35 PM End Time: 7:54 PM Issue: Citrix froze / Kicked out while on call / need to repull up and restart tools and avaya Account Number: 1245029319887340710 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhanelyn / Darwin Ticket: POD # & Letter: 15 - A Production Floor: 5th Floor VPN Used: PHX Assisted By: n/a |
| Cartujano, Ace Joseph | 01/22/2026 | 7:36 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 1/22/26 Start Time: 07:36 PM End Time: 07:59 PM Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. I was kicked out, I had to restart citrix and repull up. Account Number: 2185244597808267860 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 15-C Production Floor: 5th |
| Cortes, Jd Grace | 01/22/2026 | 7:37 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/22/2026 Start Time: 07:37 PM End Time: 08:01 PM Issue: System freeze while on call, call not disconnected, had to assist cx first. PDA shows Error. got kick out to citrix and avaya. Had to restart, Avaya takes time to load Account Number: 1653910818951459140 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 15 - E Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: Coach Whyne |
| Baler, Nathaniel Victor | 12/31/2025 | 8:50 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on case GCCA via Lite Case ID: PP-ESC-126557593743369007 |
| Cawaling, Jeneron | 01/22/2026 | 9:36 PM | 9:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to stamp on ready. |
| Artates, Micha Ella | 01/22/2026 | 7:38 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: 1/22/26 Start Time: 07:38 PM End Time: 07:57 PM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Account Number: 2219150855718968887 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 15-b Production Floor: 5th VPN Used: PHX |
| Bacas, Maxine Rose | 01/22/2026 | 7:40 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 22, 2026 Start Time: 7:40 PM End Time : 8:03 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1858499799221629178 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?:NO/ ISSUE HAS BEEN RESOLVED Ticket: POD # & Letter: 15-D Production Floor: 5TH FLOOR VPN Used: PHX |
| Lagumbay, Daniela Marie | 01/22/2026 | 4:00 PM | 4:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to pull up Avaya, took time to load |
| Declaro, Lalyn | 01/22/2026 | 4:08 PM | 4:19 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze after call then kicked out from Citrix/ need to repull up Citrix, restart VPN, and avaya |
| Icay, Nethanel | 01/22/2026 | 4:08 PM | 4:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to hear cx, have to restart pc and repull up tools |
| Besa, Josh Rainer | 01/22/2026 | 4:44 PM | 5:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect had to repull-up all tools. repull-up avaya, citrix, and vpn. |
| Lagumbay, Daniela Marie | 01/22/2026 | 5:50 PM | 6:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect, received 3 calls but cx unable to hear me. Had to restart Avaya and PDA, Avaya took time to load |
| Candoleta, Janine Pearl | 01/22/2026 | 6:22 PM | 6:40 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools |
| Villarosa, Gerry | 01/22/2026 | 6:29 PM | 6:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect | Endorsed for call back | Restart VPN, AVAYA and repull up tools |
| Oquendo, Romel John | 01/22/2026 | 7:00 PM | 7:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Stamped break in PDA but a call went through. Break was ongoing all throughout the duration of the call. |
| Andrade, Tresha | 01/22/2026 | 7:37 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx disconnected due to system issue Citrix Froze, Avaya issue and PDA error |
| Bayhon, Katrina | 01/22/2026 | 7:37 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze while on call / Repull up tools such as Avaya and PDA / Endorsed for callback |
| Andojar, Ma Angeline | 01/22/2026 | 7:39 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx disconnected due to system issue Citrix Froze, Avaya issue and PDA error |
| Dilla, Ronald | 01/22/2026 | 8:01 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 7:33 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Server unreachable call disconnected due to system issue. Cx is inquiring about a transaction on 18th of December for 40.98. She said that she was charged 49.98. But when she said that she got things mixed up with November and December transactions, the call was cut off |
| Tupas, Jastin | 01/22/2026 | 7:45 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx disconnected due to system issue Citrix Froze, No Audio and PDA error. Cx is calling because he wants to update his phone number, he already uploaded the POI but unable to finish the concern due to system issue, No Audio available. |
| Alsagon, Loriely Anne | 01/22/2026 | 7:46 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze. had to repull up tools. |
| Pinalba, Reybe | 01/22/2026 | 7:35 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Call Not Disconnected|Kicked out from Citrix|Need to Re-pull Up PDA, Avaya, and all the tools. |
| Dalmino, Josie | 01/22/2026 | 11:46 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Bascos, Kyle | 01/22/2026 | 7:45 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/kicked out of citrix. Cx called about a case but before I discussed the status of the case, i encountered a system issue. However call did not disconnected and ccx still talked about their concern and I requested for a callback. Need to repull up my tools and wait for avaya to load. |
| Trinidad, Gio Enrico | 01/22/2026 | 7:49 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Call Not Disconnected|Kicked out from Citrix|Need to Re-pull Up PDA, Avaya, and tools. |
| Oquendo, Romel John | 01/22/2026 | 7:55 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected while on call|Call Disconnected|Kicked out from Citrix|Need to Re-pull Up PDA, Avaya, and all tools|Call already endorsed for callback. |
| Declaro, Lalyn | 01/22/2026 | 8:09 PM | 8:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for call and kicked out from Citrix/ need to repull up tools, restart VPN and Avaya took time to load. |
| Icay, Nethanel | 01/22/2026 | 8:16 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and cx got disconnected while on the line, repulled up tools |
| Besa, Josh Rainer | 01/22/2026 | 8:45 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools avaya, vpn, and citrix. |
| Lagumbay, Daniela Marie | 01/22/2026 | 9:55 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools avaya, vpn, and citrix. |
| Futotana, Abegaell | 01/22/2026 | 10:07 PM | 10:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Had to change citrix, restart avaya and PDA. |
| Villarosa, Gerry | 01/22/2026 | 10:31 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked from Citrix | Restart VPN, AVAYA and repull up my tools. |
| Andrade, Tresha | 01/22/2026 | 11:40 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call C, Avaya issue and PDA denali Error |
| Cawaling, Jeneron | 01/22/2026 | 11:37 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, stamped to billable to make sure no case will enter |
| Pinalba, Reybe | 01/22/2026 | 11:39 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze|Call Not Disconnected|Kicked out from Citrix|Need to Re-pull Up PDA, Avaya, and all the tools. |
| Trinidad, Gio Enrico | 01/22/2026 | 11:44 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked from Citrix | repull up tools. |
| Bayhon, Katrina | 01/22/2026 | 11:40 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Dispute Inquiry PP-R-UJB-606073320 / Kicked out of Citrix while on Call / Repull up tools such as Avaya and PDA / Endorsed for Callback |
| Andojar, Ma Angeline | 01/22/2026 | 11:46 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Avaya issue, Kicked out of Citrix and PDA Denali Error, |
| Estebes, Immanuel | 01/21/2026 | 7:30 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out eventually and I had a customer on the line |
| Sanchez, Queenie Joy | 01/21/2026 | 7:55 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and PDA error while on call, not disconnected. |
| Delfin, Vanneza | 01/21/2026 | 7:39 AM | 7:40 AM | Avaya Issue - Freeze | PDA error after the call. |
| Busia, John Paul | 01/21/2026 | 6:26 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engage in a call. Kick out from Citrix and need to restart| Cannot hear the cx on the other line |
| Ponsaran, Girlie | 01/22/2026 | 12:00 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ginoy, Gidion | 01/21/2026 | 5:32 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while engage in a call. Kick out from citrix, unable to hear any response from cx. |
| Celoso, Ma Christina | 01/22/2026 | 11:55 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Frio, Denziel Marie | 01/21/2026 | 1:47 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA error while waiting for the call |
| Frio, Denziel Marie | 01/21/2026 | 5:49 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engage in a call. Kick out from citrix, unable to hear any response from cx. |
| Bascos, Kyle | 01/22/2026 | 11:49 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Avaya issue, Kicked out of Citrix. was about to validate the cx account but encountered system issue. had to request for a callback since the call did nt disconnected. Need to repull up my tools and wait for the avaya to load. |
| Tupas, Jastin | 01/22/2026 | 11:49 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | CX is asking about a transaction and she wants to cancel and get her money back from a merchant where she is not aware of billing agreement. I wan able to resolve her concern and deliver the good news. CITRIX FROZE BUT CX IS STILL CONNECTED |
| Batilaran, Frenzy Earl Sydney | 01/22/2026 | 11:35 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Server unreachable, kicked out of Citrix, needed to repull up tools call disconnected due to system issue Cx is calling about a transaction from the seller which they sent it to a wrong address. She is asking if it's possible for that money to be reversed back, while explaining, the call was cut off |
| Alsagon, Loriely Anne | 01/22/2026 | 11:58 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on Break. |
| Sanchez, Queenie Joy | 01/21/2026 | 3:45 AM | 3:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and Citrix kickout while on call. |
| Billanes, Axcelle Mar | 01/20/2026 | 5:33 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout |
| Billanes, Axcelle Mar | 01/21/2026 | 3:38 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and citrix froze |
| Llorente, Mel Rose | 01/21/2026 | 5:40 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | Restart Citrix |
| Delfin, Vanneza | 01/21/2026 | 3:38 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout |
| Ongkingco, Kim Verly | 01/21/2026 | 3:05 AM | 3:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA |
| Patricio, Aikie | 01/21/2026 | 3:38 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked while engage in a call |
| Alarba, Phoebecates | 01/21/2026 | 3:42 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix error, cannot unhold CX. |
| Llorente, Mel Rose | 01/21/2026 | 12:08 AM | 12:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Bolante, Pholla Jeve | 01/22/2026 | 10:12 PM | 10:28 AM | Citrix Latency - Change Citrix Server | Log out due to the citrix is very lagged and the tools cannot pull up. WF Yan advised me to log out and restart citrix |
| Abolucion, Jodelyn | 01/22/2026 | 12:27 AM | 12:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN session timed out; PDA error |
| Casimero, Ma Jonaville | 01/22/2026 | 12:15 AM | 12:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to relaunched PDA and stamp on ready right away. |
| Pacurza, Rhea | 01/22/2026 | 10:33 PM | 10:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: dhanelyn |
| Castro, Harvey Nicolai Andrew | 01/22/2026 | 9:59 PM | 10:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: Yes Who was the callback endorsed to: Dhanelyn Assisted By: Coach Arlene |
| Launio, Hope | 12/31/2025 | 5:00 PM | 5:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126548320908973654| stamped to pending logout Account Number: 2002384446992063693 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Paulo, Pauline | 01/22/2026 | 10:38 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor diego Assisted By: coach Ray |
| Francisco, April Rose | 12/22/2025 | 6:46 PM | 7:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA not responding while working on a case /Had to restart Secure Desktop. Account Number: 2129082085071005508 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A |
| Launio, Hope | 12/22/2025 | 9:20 PM | 9:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze, PDA error while working on case PP-ESC-126557593743369039| stamped to pending logout Account Number: 2128945420522654545 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Vili, Annie Grace | 12/22/2025 | 9:33 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze. Denali error while working on a ticket. Account Number: 1423759154877709649 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Sonio, Jomark Vincent | 01/21/2026 | 3:43 PM | 4:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze call not disconnected, pull up new citrix and tools and assisted the customer, concern was resolved |
| Tondo, Melyn | 01/22/2026 | 11:50 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call |
| Oquendo, Romel John | 01/22/2026 | 11:57 PM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disonnected while on call/ VPN, avaya, PDA error/ Restart and re pull up all tools/ Already endorsed for callback. |
| Hiloma, Ronalie | 01/22/2026 | 12:48 AM | 1:02 AM | Avaya Issue - Freeze | Assist tm to check display settings and restart Citrix and avaya. advised tm to stamp ready right away. |
| Diamonon, Fons Fernando | 01/22/2026 | 9:59 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then got kicked out. Had to deliver ghost spiel since the audio has been cut off. Also looked for an available officer to get our yubikeys on the 3rd floor since the team's yubikeys has been returned including mine. Had to restart citrix and all tools as well. |
| Bautista, Demmeth | 01/22/2026 | 10:01 PM | 10:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error encountered system issue while assisting the cx. |
| Detanoy, Anne Nicole | 01/22/2026 | 10:04 PM | 10:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out to citrix, need to restart citrix, took a long time to open avaya, need to pull up the tools again, took a long time to open my teams too. |
| Bacuta, Rodelyn | 01/22/2026 | 10:10 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got kicked out of citrix while waiting for another call and tried multiple times, tried different Citrix but keep on kicking out and latency in pulling up tools. |
| Falco, Via | 01/22/2026 | 11:50 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, stamped to billable to make sure no case will enter |
| Alkonga, Abigail | 01/22/2026 | 10:30 PM | 10:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted due to citrix unreachable | took a while to pull up avaya : set for callback: teas took a while to load and pull up Citrix froze while on call |
| Degoma, Renz | 01/22/2026 | 10:26 PM | 10:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while the call is still on going | need to restart AVAYA, DENALI AND CITRIX | wasn't able to stamp on lunch right away 'cause I need to set up my tools again and teams is so slow to load. |
| Durana, Alysa Charamae | 01/22/2026 | 9:59 PM | 10:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Citrix Disconnect / have to restart and set up again / severe latency while pulling up Citrix and setting up again. |
| Contillo, Jerome | 01/22/2026 | 12:38 AM | 12:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Upod, Nina Marie | 01/22/2026 | 9:57 PM | 10:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Cannot pull-up tools. It keeps on loading only and shows an error. Need to restart and change citirx, vpn, pda. |
| Iguis, Jessa | 01/22/2026 | 12:45 AM | 12:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | error in denali while on break |
| Baler, Nathaniel Victor | 01/22/2026 | 12:45 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on case logged out of citrixt GCCA via Lite Case ID: PP-ESC-126557593743369001 |
| Caingcoy, Rolly | 01/22/2026 | 10:09 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Was kick-out on Citrix multiple times even after restarting PC ( Sysdown while on call) |
| Vili, Annie Grace | 01/22/2026 | 12:46 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Denali error while working on a ticket. |
| Gallardo, Kian Jan | 01/22/2026 | 12:00 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix has kicked me out while on lunch was about to login to Citrix but already system issue at 11:58 PM reported to WF Mollie on what happened at pod 21-D and restarted my pc at 17-C since pc was not responsive. |
| Federiso, Maria Angela | 01/22/2026 | 9:45 PM | 10:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix keeps on loading // Cannot pull up |
| Ang, Princess | 01/22/2026 | 11:58 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Anisco, Jannah Gift | 01/22/2026 | 10:58 PM | 11:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix Froze |
| Valsote, Shaira | 01/22/2026 | 12:11 AM | 12:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out citrix while on lunch. Restarted citrix and re-pulled tools. |
| Duatin, Marbee Darryl | 01/22/2026 | 12:48 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: locate yubey key due that our box has been endosed in 3rd floor. restarted citrix twice before it let me log in,re pull up tools |
| Viejo, Jerilee | 01/22/2026 | 11:42 PM | 11:47 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix Froze |
| Ropa, Nina Grace | 01/22/2026 | 11:42 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered system issue while working on case. Denali error/showing only white page. |
| Gregorio, Jester | 01/22/2026 | 1:15 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Had to Pull up AVAYA, VPN and PDA | Avaya took time to pull up | |
| Enetorio, Fren Jotham | 01/22/2026 | 11:51 PM | 12:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix Froze |
| Sarmiento, Xian Yan | 01/22/2026 | 1:20 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error and AVAYA Disconnection while on Lunch | Manually Disconnected VPN and Reconnected | |
| Albay, Cymon | 01/22/2026 | 12:08 PM | 12:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, was able to resolve cx's concern and provide RS2 before the call was disconnected. |
| Balontong, Nino Shary | 01/22/2026 | 1:16 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN Disconnected | Citrix close while on call | DENALI ERROR Sys Down: Citrix Issue | Citrix close | Restarted AVAYA | LOGIN MULTIPLE TIMES |
| Albay, Cymon | 01/22/2026 | 1:24 AM | 1:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Daniel, Mark Jojit | 01/22/2026 | 12:59 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Algarne, Roby Jean | 01/22/2026 | 12:59 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error during lunch |
| Tuyay, Shantal | 01/22/2026 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on call |
| Arbolado, Danielle | 01/22/2026 | 1:36 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error during LUNCH |
| Abolucion, Jodelyn | 01/22/2026 | 1:09 AM | 1:12 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Jore, Paul Vincent | 01/22/2026 | 1:44 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error / Citrix freeze |
| Ropa, Nina Grace | 01/22/2026 | 12:45 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ PDA error |
| Nicodemus, Mary Joy | 01/22/2026 | 1:14 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | One of the monitors went black while on Break, tried to fix it first and then ask for the assistance of WF after. Stamped Break at 12:59 AM. |
| Iguis, Jessa | 01/22/2026 | 1:13 AM | 1:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, citrix disconnect while resolving a case |
| Dy, Aaron Matthew | 01/22/2026 | 1:40 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Screen froze denali error |
| Villanueva, Joevil Paul | 01/22/2026 | 1:35 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali issue while in a case / Had to reopen Avaya and it took so long to reopen |
| Ebacuado, Khaleen Kaye | 01/22/2026 | 1:39 AM | 1:52 AM | Avaya Issue - Freeze | valid error |
| Gloria, Arielle Marie | 01/22/2026 | 8:57 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Buenvenida, Grace | 01/21/2026 | 2:10 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Galagate, Kheven | 01/22/2026 | 1:47 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Screen froze denali error |
| Bolante, Pholla Jeve | 01/22/2026 | 1:49 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Ambrosio, Mica | 01/01/2026 | 1:41 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown/citrix kicked out and screen froze and needs to start again everything |
| Espedillon, Edelmar | 01/22/2026 | 1:44 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED - kicked out of citrix |
| Icay, Nethanel | 01/22/2026 | 12:15 AM | 12:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call, CITRIX froze, Server, kicked out of Citrix, needed to repull up tools |
| Declaro, Lalyn | 01/22/2026 | 12:10 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix/ need to repull up all tools, restart VPN and Avaya took a long time to load. |
| Besa, Josh Rainer | 01/22/2026 | 12:45 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, Avaya, Vpn, and Citrix. |
| Bayhon, Katrina | 01/22/2026 | 1:00 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Stamped break in PDA but a call went through. Break was ongoing all throughout the duration of the call. |
| Lagumbay, Daniela Marie | 01/22/2026 | 2:00 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | DA went on error while waiting for another call. |
| Buala, Kristine Grace | 01/21/2026 | 8:10 AM | 8:30 AM | Avaya Issue - Freeze | Citrix froze// OUT FROM CITRIX//needs to pull up tools |
| Quinton, Quenne | 01/21/2026 | 8:26 AM | 8:31 AM | Avaya Issue - Freeze | Citrix disconnected while on Ready | Had to Restart all tools |
| Beluso, Jhenice | 01/21/2026 | 8:29 AM | 8:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali Error while on call |
| Julian, Kristine Rose | 01/21/2026 | 8:27 AM | 8:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on call// PDA error |
| Floro, Claire Jacynth | 01/21/2026 | 9:11 AM | 9:15 AM | No Audio - PDA/ other tools still functional | No clear audio then no audio at all/ AVAYA not responding/ PDA error |
| Rance, Clem | 01/21/2026 | 9:25 AM | 9:30 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart Tools. |
| Julian, Kristine Rose | 01/21/2026 | 9:37 AM | 9:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call// PDA error |
| Olisco, Francis John | 01/22/2026 | 11:41 PM | 11:45 PM | Avaya Issue - Freeze | Citrix Froze | PDA/Denali Error |
| Lingco, Rollene | 01/22/2026 | 11:48 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and denali error while on call |
| Oquendo, Jemart | 01/22/2026 | 2:04 AM | 2:13 AM | Avaya Issue - Freeze | valid error |
| Aguilar, Leanne Kaye | 01/22/2026 | 2:08 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/22/2026 | 2:08 AM | 2:17 AM | Avaya Issue - Freeze | valid error |
| Pamunag, Jazzen Roi | 01/22/2026 | 2:10 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Dilla, Ronald | 01/22/2026 | 12:07 AM | 12:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Bandellon, Razel Ann | 01/22/2026 | 11:50 PM | 12:00 AM | Avaya Issue - Freeze | Citrix froze cx still on the live chat |
| Pangilinan, Diego Carlo | 01/22/2026 | 1:32 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Juarez, Andrei | 01/22/2026 | 11:47 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while CX is still on the lone. Citrix got disconnected and CX dropped. |
| Llegue, Bench Rhamsey | 01/22/2026 | 12:34 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Coach Whyne |
| Rance, Clem | 01/22/2026 | 1:45 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break | Restart tools. |
| Martus, Feleah Mae | 01/22/2026 | 11:32 PM | 12:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH RAY |
| Valsote, Shaira | 01/22/2026 | 12:11 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Briones, Lorrie Miles | 01/22/2026 | 11:37 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Abag, Jay | 01/22/2026 | 1:59 AM | 2:11 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dorado, Ricardo Jesus III | 01/22/2026 | 2:21 AM | 2:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Bacatano, May | 01/22/2026 | 2:05 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | CONTACTS DISCONNECTED - kicked out of citrix |
| Delfin, Precious Eleanor | 01/22/2026 | 2:23 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Practisala, Pearly Ann | 01/22/2026 | 11:47 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Devera, Chris Bob Jasper | 01/19/2026 | 4:04 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was disconnected including AVAYA. The teammate had to re-pull up the tools again. Affected account: *4826306897552332725 Ticket Number: IMS0836783 |
| Espinosa Jr, Mervin | 01/19/2026 | 5:31 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. AVAYA and VPN was disconnected. Ticket Number: IMS0836783 |
| Dalumpines, Athea Trisha | 01/19/2026 | 5:38 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. The citrix was also disconnected. Ticket Number: IMS0836783 |
| Barrios, Michael | 01/22/2026 | 7:55 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Biclar, Andreia Sacci | 01/22/2026 | 8:40 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ciudad, John Lawrence | 01/22/2026 | 11:34 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Jerelyn |
| Barroa, Cyrene | 01/22/2026 | 10:55 PM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Ray |
| Begaso, Jestine Marie | 01/22/2026 | 12:42 PM | 12:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Biclar, Andreia Sacci | 01/22/2026 | 12:43 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Awayan, Andrea | 01/22/2026 | 8:47 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 01/22/2026 Start Time: 08:47 PM End Time: 08:58 PM Issue: System freeze while on call, call not disconnected, had to assist cx first. had to logout and pda error. Had to restart, Avaya takes time to load Account Number: 1799870566914559744Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 18d Production Floor: 5TH FLOOR VPN Used: PHX |
| Ambay, Anne Nicole | 01/22/2026 | 11:42 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Zulieta, Vanessa | 01/22/2026 | 11:47 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach jerelyn |
| Salas, Ma Joyce | 01/22/2026 | 8:40 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-22-2026 Start Time: 8:40 PM End Time: 8:55 PM Issue: Citrix froze but still functional out and had to repull up all the tools again. Account Number: 1766327472203531985 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 7 C Production Floor: 5th VPN Used: PHX Assisted by: |
| Arconada, Eva | 01/22/2026 | 2:47 AM | 2:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ordines, Kent Lester | 01/22/2026 | 8:45 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-22-2026 Start Time: 8:45PM End Time: 8:01PM Issue: Citrix froze// vpn disconnected// Account Number: 1835318023475054345 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 18-C Production Floor: 5th VPN Used: PHX |
| Murillo, Vanessa | 01/22/2026 | 8:40 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: Jan. 22, 2026 Start Time: 8:40 PM End Time : 8:59 PM Issue: Citrix froze while on call/ No audio/Cx is still on the line, Ghost spiel / log out and log back in Avaya. Account Number: 1673642532776309636 Was the call disconnected?: No Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Darwin Ticket: POD # & Letter: 7-G Production Floor: 5TH FLOOR |
| Enetorio, Fren Jotham | 01/22/2026 | 2:04 AM | 2:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error / Citrix freeze |
| Lopez, Jocelyn | 01/22/2026 | 8:40 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/22/2026 Start Time: 08:40 PM End Time: 09:07 PM Issue: VPN disconnected | citrix disconnected - need to repull up all tools. Account Number: 1562729832154383900 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 7 - F Production Floor: 5th |
| Cadorna, Diomelyn Jane | 01/22/2026 | 8:44 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-22-2026 Start Time: 8:44 PM End Time: 9:08 PM Issue: call disconnected \\ citrix froze and kicked out \\ set up avaya and repull up tools Account Number: 2058701897818105559 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Ticket: POD # & Letter: 18F Production Floor: 5th VPN Used: PHX |
| Bermudes, James | 01/22/2026 | 8:52 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: James Bermudes Shift Date: 1/22/26 Start Time: 8:52 PM End Time: 9:10: PM Issue: Citrix froze/ PDA Error/ Avaya and VPN disconnected/ need to restart avaya and VPN Account Number: 1572276039511754875 Was the call disconnected?: yes |
| Salas, Ma Joyce | 01/22/2026 | 8:57 PM | 9:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-22-2026 Start Time: 8:57PM End Time: 9:22 P PM Issue: Citrix froze but still functional out and had to repull up all the tools again. managed to pull up but there's a severe lag and I can't assist CX properly. I had to reboot PC and to repull all over again. Account Number: 1766327472203531985 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 7 C Production Floor: 5th VPN Used: PHX |
| Espolong, Kim Robert | 01/22/2026 | 9:44 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kim Robert M. Espolong Shift Date: 1-22-2026 Start Time: 9:44PM End Time: 9:50 PM Issue: PDA ERORR Account Number: 2251145665466118089 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 18 b Production Floor: 5th VPN Used: PHX |
| Besa, Mary Jane | 01/22/2026 | 9:46 PM | 10:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Mary Jane Besa Shift Date: 1-22-2026 Start Time: 9:46PM End Time: 10:22 pm Issue: Citrix Froze// Need to repull up tools//Avaya Issue Account Number: 2139938049939228544 Was the call disconnected?: yes Was a customer callback required?: yes (manager) Who was the callback endorsed to?: TL belle Ticket: POD # & Letter: 18 e Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/22/2026 | 10:12 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Anaibanez Shift Date: 01-23-2026 Start Time: 10:12PM End Time: 10:27pm Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul up tools Account Number: Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 7-A Production Floor: 5 VPN Used: PHX Assisted By:NA |
| Abanco, Nina May | 01/22/2026 | 10:04 PM | 10:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-22-2026 Start Time: 10:04pm End Time: 10:30pm Issue: Citrix froze and kicked out / need to repull up tools and it took long time to pull up tools because the net and screen is loading Account Number: NO CX Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 18g Production Floor: 5th |
| Zubiaga, Trimuel | 01/22/2026 | 10:43 PM | 11:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Trimuel Zubiaga Shift Date: 1-22-2026 Start Time: 10:43PM End Time: 11:11PM Issue: Citrix Froze and can't reopen// Need to repull up tools//Avaya Issue//system down while on call Account Number: 2139938049939228544 Was the call disconnected?: No Was a customer callback required?: Yes Who was the callback endorsed to?: NA Ticket: POD # & Letter: 7-D Production Floor: 5th VPN Used: PHX |
| Arellano, Bea Luz | 01/22/2026 | 10:41 PM | 11:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Bea Luz Arellano Shift Date: 01/22/2026 Start Time: 11:41 PM After 2nd break End Time: 11:48 PM Issue: Citrix froze / Kicked out while on break Account Number: na Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: POD # & Letter: 15 - A Production Floor: 5th Floor VPN Used: PHX Assisted By: n/a |
| Cortes, Jd Grace | 01/22/2026 | 10:37 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/22/2026 Start Time: 11:37 PM End Time: 12:00 AM Issue: System freeze while on ready, got kick out to citrix and avaya. Cannot log in to citrix, Had to restart again, Avaya takes time to load Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 15 - E Production Floor: 5TH FLOOR VPN Used: PHX |
| Bacas, Maxine Rose | 01/22/2026 | 11:40 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 22, 2026 Start Time: 11:40 PM End Time : 12:02 AM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1976663390301539615 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: DHANELYN Ticket: POD # & Letter: 15-D Production Floor: 5TH FLOOR |
| Artates, Micha Ella | 01/22/2026 | 11:40 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 22, 2026 Start Time: 11:40 PM End Time : 12:00 AM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Avaya takes time to pull up had to Avaya Fix multiple times Account Number: 1751653737171937131 Was the call disconnected?: YES |
| Cartujano, Ace Joseph | 01/22/2026 | 11:52 PM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 01/22/26 Start Time: 11:52 PM End Time: 12:21 AM Issue: citrix disconnected while on break. Tools got disconnected so I had to repull up, as well as PDA and AVAYA. AVAYA took so long to appear. Account Number: Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 15-C Production Floor: 5th VPN Used: PHX |
| Lopez, Jocelyn | 01/22/2026 | 1:06 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN disconnected while on call but cx is still on the line | was able to finished the call while PDA is already error. Account Number: 1253996956645356394 Was the call disconnected?: NA |
| Cadorna, Diomelyn Jane | 01/22/2026 | 1:27 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1-22-2026 Start Time: 1:27 AM End Time: 1:37 AM Issue: sysdown after lunch \\ avaya issue Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: Ticket: POD # & Letter: 18F Production Floor: 5th |
| Bocala, John Loyd | 01/22/2026 | 3:06 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Salas, Ma Joyce | 01/22/2026 | 1:29 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Ma. Joyce Salas Shift Date: 1-22-2026 Start Time: 1:29 AM End Time: 1:40 AM Issue: Citrix froze but still functional out and had to repull up all the tools again. Sysdown while on lunch had to repull-up AVAYA and VPN again. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 7 C Production Floor: 5th |
| Bermudes, James | 01/22/2026 | 1:38 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: James Bermudes Shift Date: 1/22/26 Start Time: 1:38 AM End Time: 1:45 AM Issue: Citrix got kicked out/ Avaya and VPN disconnected/Sysdown while on lunch had to repull-up AVAYA and VPN again/ Need to pull up tools again. Account Number: na Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: POD # & Letter: 15 G Production Floor: 5th |
| Abanco, Nina May | 01/22/2026 | 1:39 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Nina May Abanco Shift Date: 01-22-2026 Start Time: 1:39am End Time: 1:45am Issue: PDA error after lunch Account Number: NO CX Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 18g |
| Tuyay, Shantal | 01/22/2026 | 2:51 AM | 2:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while engaged in call (disconnected) |
| Awayan, Andrea | 01/22/2026 | 1:42 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/21/26 Start Time: 1:42 AM End Time: 1:47 AM Issue: Citrix got kicked out/ Avaya and VPN disconnected/Sysdown while on lunch had to repull-up AVAYA and VPN again/ Need to pull up tools again. Account Number: na |
| Anisco, Jannah Gift | 01/22/2026 | 3:10 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Citrix kicked out |
| Ordines, Kent Lester | 01/22/2026 | 1:29 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Kent Lester Ordines Shift Date: 1-22-2026 Start Time: 1:29AM End Time: 1:45AM Issue: // System issue during lunch Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: NA |
| Espolong, Kim Robert | 01/22/2026 | 1:30 AM | 1:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Kim Robert M. Espolong Shift Date: 01-22-2026 Start Time: 1:30am End Time: 1:49am Issue: citrix got kick out after lunch\ had to re pull up tools Account Number: NO CX Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 18b Production Floor: 5th VPN Used: PHX |
| Murillo, Vanessa | 01/22/2026 | 1:34 AM | 1:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Van Murillo Shift Date: 1-22-2026 Start Time: 1:34AM End Time: 1:52AM Issue: Citrix logged out after lunch. Need to log out and log back in Avaya and repull up tools Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 7-G Production Floor: 5th VPN Used: PHX |
| Abanco, Nina May | 01/22/2026 | 2:11 AM | 2:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Nina May Abanco Shift Date: 01-22-2026 Start Time: 2:11am End Time: 2:11am Issue: PDA ready / avaya disconnected Account Number: NO CX Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 18g Production Floor: 5th VPN Used: PHX assisted by: mentor telle |
| Besa, Mary Jane | 01/22/2026 | 2:00 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Ibanez, Anacel | 01/22/2026 | 2:18 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Anaibanez Shift Date: 01-23-2026 Start Time: 2:18Am End Time: 2:26am Issue: Citrix froze / citrix kicked out / avaya disconnected / need to restart avaya/repul up tools Account Number: 1826022593685479625 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: darwin Ticket: POD # & Letter: 7-A Production Floor: 5 VPN Used: PHX Assisted By:NA |
| Santos, Raquel | 01/22/2026 | 12:30 AM | 12:34 PM | Citrix Latency - Change Citrix Server | IMS0837189 |
| Sonio, Jomark Vincent | 01/22/2026 | 1:52 AM | 2:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while assisting cx, call not disconnected, got no response from cx, pulling up citrix took so long, cx was endoresed for a call back |
| Santos, Raquel | 01/22/2026 | 12:30 AM | 12:34 AM | Citrix Latency - Change Citrix Server | Took long for citrix to pull up |
| Marcelo, Johoney | 01/22/2026 | 12:30 AM | 12:36 AM | Citrix Latency - Change Citrix Server | citrix latency |
| Sonio, Jomark Vincent | 01/22/2026 | 1:52 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while assisting cx, call not disconnected, got no response from cx, pulling up citrix took so long, cx was endorsed for a call back |
| Futotana, Abegaell | 01/22/2026 | 2:06 AM | 2:09 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went on error while waiting for call. Had to restart PDA. |
| Vista, Bernie | 01/22/2026 | 3:22 AM | 3:31 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Candoleta, Janine Pearl | 01/22/2026 | 2:11 AM | 2:29 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools |
| Alayon, Franz Wilson | 01/22/2026 | 2:30 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - kicked out of citrix - avaya was bugged so I had to close it and pull up again. |
| Arao, Joy | 01/22/2026 | 2:10 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED - kicked out of citrix |
| Iguin, Harlyn Mae | 01/22/2026 | 3:46 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | avaya freeze, call disconnected |
| Resurreccion, Rodel John | 01/22/2026 | 3:48 AM | 3:57 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED | call disconnected |
| Ocana, Keth David | 01/22/2026 | 3:55 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED | call disconnected |
| Alayon, Alexander Paul | 01/22/2026 | 4:14 AM | 4:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR WHILE ON AVAIL |
| Calsena, April Dexter | 01/22/2026 | 4:16 AM | 4:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR WHILE ON AVAIL |
| Nepomuceno, Shenie | 01/22/2026 | 4:16 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call / had to pull up Citrix and tools |
| Pagsuguiron, Rachel | 01/22/2026 | 4:10 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix log out// call disconnected |
| Dalumpines, Athea Trisha | 01/20/2026 | 5:42 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate' PDA went into error while on lunch and citrix was disconnected. Ticket Number: IMS0836783 |
| Magbanua, Ailyn | 01/22/2026 | 4:14 AM | 4:24 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/ call disconnected/hard reset |
| Esporma, Hannah Mae | 01/22/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE / KIKCED OUT FROM CITRIX // call got disconnected |
| Almasol, Shaira Rose | 01/22/2026 | 4:24 AM | 4:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. |
| Encina, Felix John | 01/20/2026 | 5:10 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix VPN and AVAYA was disconnected while on lunch Ticket Number: IMS0836783 |
| Nadate, Jonnabell | 01/22/2026 | 4:29 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Call disconnected |
| Osano, Jhenaline | 01/22/2026 | 4:05 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected / call disconnected/hard reset |
| Amparo, Ana Roces | 01/20/2026 | 4:43 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | teammate's citrix was disconnected while on lunch. Ticket Number: IMS0836783 |
| Basas, Gerlyn | 01/22/2026 | 1:47 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze during avail// PDA error // avaya goes offline // stamp ready after |
| Teodosio, Angelica | 01/22/2026 | 2:17 AM | 2:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, PDA error. while on chats 2054201371841980191 and 2220341349946318726. unable to do OBC. pend log out then responded to chats first then restart PDA. stamp to break after restart |
| Federiso, Maria Angela | 01/22/2026 | 3:15 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted PDA |
| Algarne, Roby Jean | 01/22/2026 | 3:47 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart PDA // repull up Citrix // signed in Avaya |
| Viejo, Jerilee | 01/22/2026 | 3:45 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA as well |
| Enetorio, Fren Jotham | 01/22/2026 | 3:52 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted PDA and Citrix |
| Albay, Cymon | 01/22/2026 | 4:10 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted PDA and other tools. |
| Daniel, Mark Jojit | 01/22/2026 | 5:35 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA /AVAYA |
| Tuyay, Shantal | 01/22/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Restart PDA /AVAYA |
| Arbolado, Danielle | 01/22/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix and Avaya |Had to pull up tools again and restart PDA |
| Estialbo, Rochilyn Joy | 01/22/2026 | 5:42 PM | 5:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Abool, Mary Gloden | 01/22/2026 | 5:39 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Abool, Mary Gloden | 01/21/2026 | 6:19 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Jore, Paul Vincent | 01/22/2026 | 5:47 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Restarted Citrix and Avaya |Had to pull up tools again and restart PDA. |
| Zapico, Rosario | 01/22/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Federiso, Maria Angela | 01/22/2026 | 6:07 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix // Restart Avaya |
| Tambong, Levi | 01/22/2026 | 1:48 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to stamp restart Citrix and avaya. advised tm to stamp on ready right away. |
| Azarraga V, Joselito | 01/22/2026 | 2:58 AM | 3:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze || Contact lost 1894639760120238278 || Disconnected VPN and Avaya || Restarting Avaya and it does not pull up || |
| Ebuna, Ckim Wesley | 01/22/2026 | 6:11 AM | 6:17 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Arroyo, Jevine France | 01/22/2026 | 3:06 AM | 3:12 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze at 03:06 AM and PDA error. 2 CONTACTS NOT DISCONNECTED. Stamped on pending logout and continued assisting CX. Message pended at 03:11 AM. Stamped on ready at 03:12 AM |
| Tariao, John David | 01/22/2026 | 5:55 AM | 6:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Virgo, Jeniebabes | 01/22/2026 | 3:08 AM | 3:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call, 5628114537102064075(endorse call for callback), provide ghost spiel, then the call was ended. Disconnected Avaya to Avaya to avoid kicked out. Relogged in again to Avaya and PDA then stamp on ready. |
| Teodosio, Angelica | 01/22/2026 | 6:15 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Devera, Chris Bob Jasper | 01/19/2026 | 5:40 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch Ticket Number: IMS0836783 |
| Sonio, Jomark Vincent | 01/22/2026 | 5:52 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : citrix froze, call not disconnected, assisted cx during sysdown |
| Dy, Aaron Matthew | 01/22/2026 | 4:47 AM | 5:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze kicked out of citrix and cx was still in the avaya need say ghost speil and no tools no denali ISSUE: Screen froze kicked out of citrix and cx was still in the avaya need say ghost speil and no tools no denali |
| Casador, Christian Neri | 01/22/2026 | 5:41 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Pda error while on unscheduled break for going to clinic |
| Devera, Chris Bob Jasper | 01/19/2026 | 5:40 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch Ticket Number: IMS0836783 |
| Abolucion, Jodelyn | 01/22/2026 | 5:12 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | REASON: Sysdown | citrix kicked out ISSUE: Call disconnected; endorsed for a callback. |
| Ayuda, Ma Victoria | 01/19/2026 | 4:53 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch PDA went into error. Ticket Number: IMS0836783 |
| Parohinog, Reynan | 01/19/2026 | 5:43 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch PDA went into error. Ticket Number: IMS0836783 |
| Espinosa Jr, Mervin | 01/19/2026 | 5:40 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix and VPN was disconnected while on lunch PDA went into error. Ticket Number: IMS0836783 |
| Alojado, Geoven | 01/22/2026 | 6:40 AM | 6:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Tools affected: / citrix logout / Pull up tools / avaya disconnected during lunch break |
| Ponce, Renz Kirby | 01/22/2026 | 9:59 PM | 10:01 PM | Avaya Issue - Freeze | Shift Date: 22-JAN-2026 Start Time: 09:59 PM End Time: 10:01 PM Issue Type: Citrix froze can't stamp to ready on time Account Number: none Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Anisco, Jannah Gift | 01/22/2026 | 7:00 AM | 7:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze/PDA error |
| Hermosisima, Maria Finah | 01/22/2026 | 5:52 AM | 6:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze/avaya while on lunch, kick out of citrix, |
| Candido, Rhea Mae | 01/22/2026 | 2:56 AM | 3:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze and Kick out. Contact disconnected (6078301740996493466 | 6069902972277349152). Unable to log in back. Need to restart and repull-up tools. |
| Visto, Josellel | 01/22/2026 | 10:05 PM | 10:22 PM | Citrix Latency - Change Citrix Server | Shift Date: 22-JAN-2026 Start Time: 10:05 PM End Time: 10:22 PM Issue Type: Citrix froze and log out/ can no longer log back in needs to restart Account Number: none Pod Number/Letter: 20-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Encina, Felix John | 01/21/2026 | 10:00 PM | 10:17 PM | Citrix Issue - Sitewide Downtime | Teammate was unable to log in to citrix and stamp ready on time. Teammate's citrix accessed keeps getting denied Ticket Number: IMS0836783 |
| Duabe, Danica Faye | 01/22/2026 | 3:13 AM | 3:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze during IBC: 2173125926312955603. Experiencing audio issue and Citrix latency while trying to assist Cx. Unable to hear Cx, delivered ghost spiel, Cx issue was resolve. Restarted VPN, Avaya and PDA. |
| Casimero, Ma Jonaville | 01/22/2026 | 3:16 AM | 3:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze/PDA error while on call. CX unresponsive provided ghost spiel. endorsed for call back. Relaunched VPN, Avaya and PDA and stamp ready. |
| Dasig, Joshua | 01/22/2026 | 10:11 PM | 10:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time End Time: 10:11 PM - 10:40 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Need to change station / teleconnector not functioning / cannot hear the cx on the line and there is no sounds Account number: 6060858553607822354 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and WF EIN: 435061/jdasig |
| Discutido, Karen Grace | 01/22/2026 | 3:14 AM | 3:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on OBC|call got disconnected|login to citrix, received to chats| Affected account (s) :1965131948876974697|2063768947776969006|6057916408113749691 |
| Jamelarin, Uziel Ann | 01/22/2026 | 3:12 AM | 3:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on validation process, Kick out from Citrix and cannot end the call in Avaya Need to manually quit Avaya and wait to re-pull up. Restarted PDA then set up tools and stamp on Ready. |
| Donato, Elizabeth | 01/22/2026 | 3:05 AM | 3:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze during IBC: 1290667795166410367, Experiencing audio issue and Citrix latency while trying to assist Cx. Unable to hear Cx, delivered ghost spiel, Cx issue was resolve. Restarted VPN, Avaya and PDA. |
| Amparo, Ana Roces | 01/21/2026 | 9:40 PM | 10:54 PM | No Audio - PDA/ other tools still functional | Teammate had to change tele-connector since it wasn't working the teammate had to transfer to a different station. Ticket#: IMS0836744 |
| Donato, Elizabeth | 01/22/2026 | 3:25 AM | 3:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Remarks: Citrix froze during IBC: 5633604163316603865, Experiencing audio issue and Citrix latency while trying to assist Cx. Unable to hear Cx, delivered ghost spiel, Cx issue was resolve. Restarted VPN, Avaya and PDA. |
| Magallanes, Dylan Matthew | 01/22/2026 | 10:00 PM | 10:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time End Time: 10:00:00 PM-10:40:29 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Defective citrix and non functional tools. Account number: none Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and WF |
| Azarraga V, Joselito | 01/22/2026 | 4:03 AM | 4:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA error || No contacts during issue || Would not stamp to ready and had to redial avaya || |
| Jimenez, Jenefer | 01/22/2026 | 10:00 PM | 10:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time End Time: 10:00 PM-10:15 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): avaya issue | advised to reboot system Account number: none Pod Number/Letter: 20 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April and WF Angel |
| Casimero, Ma Jonaville | 01/22/2026 | 4:22 AM | 4:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s): 5592723737277046767 Describe your issue: Citrix Froze/PDA error while on call. CX unresponsive provided ghost spiel. endorsed for call back. Kicked out of Citrix. Cloud reset unable to log back in. Re-pulled another Citrix and relaunched everything and set up tools. |
| Zolina, Ma Vhency Rose | 01/22/2026 | 11:51 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time End Time: 11:51PM-11:59PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while waiting for call Account number: none Pod Number/Letter: 19-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Arconada, Eva | 01/22/2026 | 6:43 AM | 6:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze/PDA while on chats 5578168799176892809, 1277444343413583597 |
| Ponce, Renz Kirby | 01/22/2026 | 11:50 PM | 11:55 PM | No Audio - PDA/ other tools still functional | Shift Date: 1/22/2026 Start Time End Time: 11:50 PM-11:55 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| no audio on return ghost spiel Account number: 5624197093349254712( endorsed for callback) Pod Number/Letter: 21 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Albay, Alrry | 01/22/2026 | 11:50 PM | 12:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 22-JAN-2026 Start Time: 11:50 PM End Time: 12:06 AM Issue Type: Citrix suddenly froze/auto logged out/hard reboot Account Number: - -n/a Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Encina, Felix John | 01/21/2026 | 2:12 PM | 2:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error and call was disconnected. Affected account: *1850737010435974885 |
| Palomo, John Paul | 01/22/2026 | 11:50 PM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 11:50 PM AM - 12:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1646056554071136585 Pod Number/Letter: 20/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/22/2026 | 12:00 PM | 12:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 12:00 Am-12:17 Am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze|Citrix logout/delivered ghost spiel. Account number: 2017996037077952501( endorsed for callback) Pod Number/Letter: 19 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Condez, Rea Angelika | 01/22/2026 | 11:36 PM | 11:38 PM | No Audio - PDA/ other tools still functional | PDA error, not kickout, CX wasn`t able to validate | call no audio | CX drop the call |
| So, Amber Mae | 01/21/2026 | 3:50 AM | 4:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. |
| Tulale, Mae Con | 01/22/2026 | 12:41 PM | 12:43 PM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 01/22/2026 Start Time End Time: 12:41 - 12:43 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): error while on break Account Number: NA Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Escalada, Jacene Joy | 01/22/2026 | 6:40 AM | 6:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on call. Call disconnected. Restarted Avaya and Denali. |
| Algoso, Kyla Joy | 01/22/2026 | 12:32 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 12:32 PM AM - 12:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart my tools Account Number: 2036214439111913315 Pod Number/Letter: 19/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Manican, Joanna Len | 01/22/2026 | 6:33 AM | 6:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready, PDA Error, Restarted VPN, AVAYA and PDA |
| Galleno, Mark | 01/22/2026 | 6:28 AM | 6:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break |
| Marcelino, Joselle | 01/22/2026 | 1:35 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 01:35- 01:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and Denali error Account Number: Pod Number/Letter: 19/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Gamlanga, Christine Grace | 01/22/2026 | 12:20 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 22, 2026 Start Time | End Time: 12:20 – 12:31 AM Issue Type: Citrix froze call got disconnected , restart tools Pod Number/Letter: 20-C Account Number: 1608708816824820960 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Lucahin, Angelie | 01/22/2026 | 5:46 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze –Contacts Disconnected PDA Froze while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt pull up tools VPN and avaya |
| Magdaluyo, Claire Mae | 01/22/2026 | 1:42 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 22, 2026 Start Time | End Time: 01:42 AM 01:49 AM Issue Type: Denali error while on call need to restart PDA/Cx got disconnected request Callback Pod Number/Letter: 19-B Account Number: 6058766846426140047 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/22/2026 | 1:46 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 22, 2026 Start Time | End Time: 01:46 AM 02:00 AM Issue Type: CItrix got disconnected request for call back Pod Number/Letter: 21-B Account Number: 4824299001043193838 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Jimenez, Jenefer | 01/22/2026 | 2:00 AM | 2:02 AM | Avaya Issue - Freeze | Shift Date: January 22, 2026 Start Time | End Time: 02:00 AM 02:02 AM Issue Type: PDA error Pod Number/Letter: 20 - E Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Deocampo, Joemar | 01/22/2026 | 5:40 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected No Audio/ Ghost spiel initiated |
| Visto, Josellel | 01/22/2026 | 2:00 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 22, 2026 Start Time | End Time: 02:00 AM 02:15 AM Issue Type: citrix froze and not responding needs to restart Pod Number/Letter: 20 - D Account Number: 2225630637993846663 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Diaz, Frenmar | 01/21/2026 | 2:08 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Celino, Chriselle | 01/22/2026 | 5:39 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:39 AM Citrix froze while on call | 5:43 AM Citrix unfroze then call ended | 5:46 AM PDA went error | Restart tools |
| Magallanes, Dylan Matthew | 01/22/2026 | 2:17 PM | 2:36 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time | End Time: 2:27:15 AM-2:36:33 AM Issue Type: citrix froze and not responding. restarted all tools Pod Number/Letter: 21 - D Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Zapico, Rosario | 01/21/2026 | 7:24 AM | 7:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Tablo, Roxann | 01/22/2026 | 5:44 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA error/ Citrix froze while on call-ghost spiel. |
| Zolina, Ma Vhency Rose | 01/22/2026 | 3:57 PM | 4:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time | End Time: 03:57AM-04:04:AM Issue Type: Kicked out of citrix while waiting for a call. Had to set up tools again. Pod Number/Letter: 19-F Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Diaz, Frenmar | 01/21/2026 | 7:17 AM | 7:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Randoy, Jenebeth | 01/22/2026 | 5:38 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call disconnected |
| Magallanes, Dylan Matthew | 01/22/2026 | 4:02 PM | 4:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/22/2026 Start Time | End Time: 4:02:10 AM-4:07:28 AM Issue Type: PDA/Denali issue. PDA doesn't have any transfer options Pod Number/Letter: 21-D Account Number: 1770584907485855331 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Estialbo, Rochilyn Joy | 01/22/2026 | 1:42 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Borda, Lourgene | 01/22/2026 | 5:37 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected need to pull up tools, AVAYA,VPN |
| Tariao, John David | 01/22/2026 | 1:54 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Fundal, Riny Lance | 01/22/2026 | 4:36 AM | 4:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on Lunch |
| Palomo, John Paul | 01/22/2026 | 3:51 PM | 3:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 3:51 AM - 3:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1646056554071136585 Pod Number/Letter: 20/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Abrise, Fatima | 01/22/2026 | 2:25 AM | 2:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call-call not disconnected, citrix disconnected, and need to re pull up. |
| Majen, Jenylyn | 01/22/2026 | 6:40 AM | 6:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Parreno, Mark Anthony | 01/21/2026 | 4:32 AM | 4:46 AM | Avaya Issue - Freeze | Locked out of citrix. |
| Deocampo, Joemar | 01/22/2026 | 3:04 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/Disconnected - Contact not Disconnected / No audio Finished then restarted Citrix, VPN, AVAYA, PDA and all tools |
| Albay, Alrry | 01/22/2026 | 4:00 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 22-JAN-2026 Start Time: 4:00 AM End Time: 4:07 AM Issue Type: Citrix suddenly froze/Call disconnected but No Audio Account Number: - 5623500980646877828 - endorsed thru callback tracker Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Escalada, Jacene Joy | 01/22/2026 | 2:26 AM | 2:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on ready. Need to restart Citrix, Avaya and Denali. |
| Parreno, Mark Anthony | 01/22/2026 | 2:03 AM | 2:07 AM | No Audio - PDA/ other tools still functional | PDA error, no audio |
| Manican, Joanna Len | 01/22/2026 | 1:30 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Disconnected - Contact not Disconnected / No audio Finished call then restarted Citrix, VPN, AVAYA, PDA and all tools |
| Preciosa, Marie Antonette | 01/22/2026 | 3:56 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 22-JAN-2026 Start Time/End Time: 3:56 AM- 4:04 AM Issue Type: Citrix suddenly froze while on call/Kicked out of Citrix no audio ghost spiel Account Number: - 5588592745486351952 Pod Number/Letter: 19 G Production Floor: 3F VPN Used: PHX GSD Ticket Number: |
| Parreno, Mark Anthony | 01/22/2026 | 5:56 AM | 6:03 AM | Avaya Issue - Freeze | citrix froze and kicked out of citrix |
| Galleno, Mark | 01/22/2026 | 2:30 AM | 2:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready was kicked out and need to re pull up. |
| Preciosa, Marie Antonette | 01/22/2026 | 11:52 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 22-JAN-2026 Start Time/End Time: 11:52 PM-11:59 PM Issue Type: Citrix suddenly froze while on call/Kicked out of Citrix no audio ghost spiel Account Number: - 2066498744776231086 Pod Number/Letter: 19 G Production Floor: 3F VPN Used: PHX GSD Ticket Number: |
| Magallanes, Dylan Matthew | 01/22/2026 | 6:29 AM | 6:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 22-JAN-2026 Start Time/End Time: 6:29:55 AM- 6:38:26 AM Issue Type: Citrix suddenly froze/Kicked out of Citrix no audio ghost spiel/ needed to restart Avaya and Citrix to set up tools again Account Number: - none Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: |
| Rabino, Ramina | 01/22/2026 | 1:28 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:38 AM Citrix froze while on call | Citrix unfroze and kicked out in citrix then call ended | All tools disappeared | Restart\pulled out new tools |
| Abajar, Allysa | 01/22/2026 | 1:49 AM | 1:52 AM | Avaya Issue - Freeze | avaya freeze. Kicked out of citrix after |
| Celino, Chriselle | 01/22/2026 | 1:38 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:38 AM Citrix froze while on call | 1:44 AM Citrix unfroze and kicked out in citrix then call ended | All tools disappeared | Restart\pulled out new tools |
| Jimenez, Jenefer | 01/22/2026 | 6:15 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 06:15 AM - 06:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call call not disconnected / need to assist cx first / kicked out to citrix and need to repull up the citrix Account number: 2178216534153396114 Pod Number/Letter: 20 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/22/2026 | 6:15 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 06:15 AM - 06:30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / kicked out to citrix and need to repull up the citrix Account number: 6066692034807272527 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Deocampo, Joemar | 01/22/2026 | 1:41 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze –Contacts Disconnected PDA Freeze while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA And VPN Only |
| Magdaluyo, Claire Mae | 01/22/2026 | 5:54 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Start Time End Time: 5:54 AM-6:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on lunch need to re set up tools again Account number: No CX got disconnected Pod Number/Letter: 19 B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/22/2026 | 5:44 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Start Time End Time: 5:44 AM-6:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error after lunch. Account number: None Pod Number/Letter: 21 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ponce, Renz Kirby | 01/22/2026 | 3:52 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 22-JAN-2026 Start Time: 3:52 AM End Time: 4:12 AM Issue Type: Citrix suddenly froze/Kicked out of Citrix no audio ghost spiel/ needed to restart Avaya and Citrix to set up tools again Account Number: -1964413099869795820 - endorsed thru callback tracker Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 01/22/2026 | 4:02 AM | 4:17 AM | Citrix Latency - Change Citrix Server | Shift Date: 1/22/2026 Start Time End Time: 4:02 AM-4:17 Am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze|Citrix logout/call was not disconnected but wen setting up tools again,cx disconnected the call. Account number: 6066182630424911371( endorsed for callback) Pod Number/Letter: 19 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 01/22/2026 | 4:23 AM | 4:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/22/2026 Start Time End Time: 44:23 AM - 4:451 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart my tools Account Number: 1796464681589876074 Pod Number/Letter: 19/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Galleno, Mark | 01/22/2026 | 10:30 PM | 10:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call was kicked out from Citrix but call was not disconnected need to re pull up tools and need to restart. |
| Tulale, Mae Con | 01/22/2026 | 4:29 AM | 4:37 AM | Citrix Latency - Change Citrix Server | Shift Date: 01/22/2026 Start Time End Time: 4:29 - 4:37 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and got disconnected while on call Account Number: 5326069836680452639 - endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Estrella, Joyce | 01/22/2026 | 1:47 AM | 1:59 AM | Avaya Issue - Freeze | : citrix down |got logged out |
| Visto, Josellel | 01/22/2026 | 5:49 AM | 5:58 AM | Citrix Latency - Change Citrix Server | Shift Date:01/22/2026 Start Time End Time: 5:49 AM - 5:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX LOG OUT AFTER LUNCG / CAN NO LONGER LOG IN RESTART CITRIX Account Number: NONE Pod Number/Letter: 20-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ariaga, Trixie | 01/22/2026 | 7:39 AM | 7:44 AM | Avaya Issue - Freeze | Citrix FROZE | PDA Error |
| So, Amber Mae | 01/21/2026 | 6:23 AM | 6:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error |
| So, Amber Mae | 01/21/2026 | 7:31 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate was disconnected from citrix and had to re-set tools after lunch Ticket Number: IMS0836783 |
| Amparo, Ana Roces | 01/21/2026 | 8:08 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. Affected account: *2055278099705598972 |
| Dalumpines, Athea Trisha | 01/21/2026 | 8:09 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. |
| Montalban, Lorebe | 01/21/2026 | 8:10 AM | 8:12 AM | Avaya Issue - Freeze | teammate's AVAYA freeze and neededto re-pull it up. Affected account: 4820656871534593957 |
| Magluyan, Grace Alondra Joy | 01/21/2026 | 8:12 AM | 8:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the AVAYA Affected account: *6089113392051529108 |
| Alvero, Eleandro | 01/21/2026 | 8:08 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error, Affected account: *5636833872296891954 |
| Alvero, Eleandro | 01/22/2026 | 10:00 AM | 10:11 AM | Avaya Issue - Freeze | It took too long for the SPARK and AVAYA to be pulled up. SPARK cannot be connected Ticket Number: IMS0836783 |
| Encina, Felix John | 01/22/2026 | 11:05 AM | 11:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. Affected account:*5440284391780960073 |
| Bocala, John Loyd | 01/22/2026 | 7:51 AM | 7:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Already stamped on ready but no chat is received as CC Pulse tagging is still under lunch. Need to restart PDA. |
| Graciadas, John Wilbert | 01/22/2026 | 11:59 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze an contact was disconnected. Affected account: *1557409895242949153 |
| Virgo, Jeniebabes | 01/22/2026 | 7:53 AM | 8:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix during lunch. Tried to relog in but was routed to restart Citrix, clicked restart, repull up all tool, Avaya (taking time to pull up) and PDA. |
| Dalumpines, Athea Trisha | 01/22/2026 | 12:21 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected including audio and the contact Affected account: *5622063489514994108 |
| Alcos, Jenny | 01/22/2026 | 3:28 AM | 3:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error//avaya issue |
| Yamson, Jhon Richard | 01/14/2026 | 6:31 AM | 6:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while CX is on the line //Hard reset and need to set up all tools. Contact disconnected |
| Arboleda Jr, Arnel | 01/22/2026 | 7:45 AM | 8:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | IMS0837440 TM have call but had audio issue teleconnector is not working changed station avaya took long to pull up, callback done |
| Villanueva, Harold | 01/22/2026 | 3:26 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix freeze |
| Olmo, Lei Franzie Aira | 01/22/2026 | 3:30 AM | 3:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Espejo, Renalyn | 01/22/2026 | 7:10 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tools affected: Engage with the call when system froze and kicked out with Citrix but call not disconnected still assisting cx w/out PDA Start time: 7: 10 AM End call : 7: 17 AM Go on Ready : 7: 21 AM |
| Aravejo, Shelomith | 01/22/2026 | 6:34 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call *2142800495466787815. Restarted tools. |
| Labrador, Rachel | 01/22/2026 | 3:30 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected | no audio | delivered ghost spiel |
| Alayon, Alyn Joy | 01/22/2026 | 7:46 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked Out from Citrix while on lunch. Not able to stamped on Ready on time(had to pull up Citrix Again |
| Doroteo, Jargelyn | 01/22/2026 | 3:56 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error |
| Ombega, Joey | 01/22/2026 | 7:32 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch | restarted pda | citrix |
| Prudente, Rhyme Roger | 01/22/2026 | 7:38 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Busquit, Crislen | 01/22/2026 | 5:43 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown | citrix kicked out/ had to restart everything |
| Binag, Roxan Joy | 01/22/2026 | 7:30 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Had to reset citrix to login and pull up tools again |
| Bolante, Pholla Jeve | 01/22/2026 | 6:01 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Garbo, Maru | 01/22/2026 | 6:50 AM | 6:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Call got disconnected due system issue | Citrix freeze | re pull-up tools | |
| Cezar, Princess Jean | 01/22/2026 | 7:30 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch | |
| Beltran, Mary Grace | 01/22/2026 | 5:59 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | stamped break at 5:56 AM.PDA went Error While on Break. I restarted Denali and logged back in at 06:11 AM |
| Catalan, Jowelyn | 01/22/2026 | 3:58 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze and PDA error |
| Zurbano, Ma Evonne | 01/22/2026 | 6:06 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Kicked out of Citrix while on call |
| Dela Sada, Michaela | 01/22/2026 | 7:28 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch |
| Galagate, Kheven | 01/22/2026 | 5:50 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Villanueva, Harold | 01/22/2026 | 4:00 AM | 4:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Arao, Joy | 01/22/2026 | 6:28 AM | 6:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Zurbano, Ma Evonne | 01/22/2026 | 7:16 AM | 7:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Kicked out of Citrix while on call |Monitor shutoff |
| Arao, Joy | 01/22/2026 | 7:02 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Kicked out of Citrix while on call |
| Valencia, Nieza Joy | 01/22/2026 | 4:03 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tarucan, Joede-an | 01/22/2026 | 7:30 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on LUNCH |
| Didulo, Liezel | 01/22/2026 | 7:30 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Valenzuela, Keziah Mae | 01/22/2026 | 4:06 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : 4:08 AM Reason: PDA ERROR |
| Chu, Kenny Lloyd | 01/22/2026 | 7:29 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch |
| Bueno, Patricia Nicole | 01/22/2026 | 7:01 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while on lunch. Supposed to be on ready at 7:30 AM and was able to stamp ready on time. |
| Buala, Kristine Grace | 01/22/2026 | 3:04 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | cITRIX FROZR WHILE ON CALL//CALL GOT DISCONNECTED |
| Quinton, Quenne | 01/22/2026 | 3:15 AM | 3:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on Ready |
| Floro, Claire Jacynth | 01/22/2026 | 3:08 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call / restart |
| Deslate, Krezzel | 01/22/2026 | 3:12 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call- calls disconnected |
| Uadan Jr, Richard | 01/22/2026 | 4:11 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/pda error |
| Abong, Lester John | 01/22/2026 | 7:28 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Catalan, Jowelyn | 01/22/2026 | 4:12 AM | 4:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD |
| Demandaco, Cristy | 01/22/2026 | 7:30 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch |
| Vegafria, Manny Mark | 01/22/2026 | 4:18 AM | 4:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error but call still connected. |
| Arcano, Anjenette | 01/22/2026 | 4:28 AM | 4:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Pinaroyo, Rica Mae | 01/22/2026 | 6:05 PM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and got disconnected while on call |
| Delos Santos, Hubert Clifford | 01/22/2026 | 11:38 PM | 11:40 PM | Avaya Issue - Freeze | Avaya freeze no Caller response Ghost spiel |
| Tarucan, Joede-an | 01/22/2026 | 3:21 AM | 3:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while transferring call to PPDC. | restarted tools and Citrix also, waited for citrix to load to transfer the call |
| Labrador, Rachel | 01/22/2026 | 7:42 AM | 7:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected |
| Cezar, Princess Jean | 01/22/2026 | 3:07 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/PDA error while on call | citrix froze/PDA error while on call|| restart PDA dial avaya |
| Alojado, Geoven | 01/22/2026 | 1:53 AM | 2:09 AM | Avaya Issue - Freeze | QUIT PROMPT POP UP AND AND TOOLS NEED TO REPULL UP. |
| Alcos, Jenny | 01/22/2026 | 7:43 AM | 7:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected |
| Zante, Chim Neo | 01/22/2026 | 3:10 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of Citrix while on call |
| Castro, Nyl John | 01/22/2026 | 5:38 AM | 5:54 AM | Avaya Issue - Freeze | Citrix kicked me out while cx was on the line. |
| Arcano, Anjenette | 01/22/2026 | 7:47 AM | 7:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Mendoza, Ivie | 01/22/2026 | 3:42 AM | 3:55 AM | Avaya Issue - Freeze | Citrix disconnected / PDA freeze // Avaya disconnected // |
| Pinaroyo, Rica Mae | 01/22/2026 | 3:20 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA while on call restart pda |
| Julian, Kristine Rose | 01/22/2026 | 3:06 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call// Had error pulling up Citrix |
| Oloroso, Mark Bryan | 01/22/2026 | 7:49 AM | 7:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Hiloma, Ronalie | 01/22/2026 | 4:58 AM | 5:01 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR DISCONNECTED CALL |
| Didulo, Liezel | 01/22/2026 | 3:13 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Abajar, Allysa | 01/22/2026 | 5:51 AM | 6:14 AM | Avaya Issue - Freeze | CITRIX kick out. no pda |
| Vegafria, Manny Mark | 01/22/2026 | 6:22 AM | 6:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze. transferred to diff computer. |
| Olisco, Francis John | 01/22/2026 | 3:43 AM | 3:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call// Had error pulling up Citrix |
| Delos Santos, Hubert Clifford | 01/22/2026 | 3:40 AM | 3:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix log out kick out ongoing call not dropped |
| Alayon, Alyn Joy | 01/22/2026 | 3:09 AM | 3:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call (1929518087778381079)/ Cx cannot hear me from the other line. Citrix Disconnected and got kicked Out | Advised by Coach Bry to restart PC since encountered re logging in to Citrix. Re launched VPN/ Avaya and re pull up tools |
| Empeno, Alleah Camille | 01/22/2026 | 7:41 AM | 7:58 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix log out |
| Delos Santos, Hubert Clifford | 01/22/2026 | 7:42 AM | 7:44 AM | Avaya Issue - Freeze | Avaya freeze then no valid response ghost spiel |
| Prudente, Rhyme Roger | 01/22/2026 | 3:07 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '2247667012186427412. account not verified and Call disconnected | restart VPN and AVAYA |
| Basas, Kirk Michael | 01/22/2026 | 7:54 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT OF CITRIX |
| Arcano, Anjenette | 01/22/2026 | 8:05 AM | 8:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Bandellon, Razel Ann | 01/22/2026 | 3:58 AM | 4:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze cx still on the live chat |
| Chu, Kenny Lloyd | 01/22/2026 | 3:03 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya issue while on call | call got disconnected |
| Catalan, Jowelyn | 01/22/2026 | 7:55 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX LOG OUT/CD |
| Bueno, Patricia Nicole | 01/22/2026 | 2:59 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '1561506637871627622. Call went on until 3:05 AM. Contact disconnected. Got kicked out of Citrix |
| Abong, Lester John | 01/22/2026 | 3:04 AM | 3:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA Error while on call | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Tondo, Joshua | 01/22/2026 | 3:55 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on call| Need to restart all tools |
| Valenzuela, Keziah Mae | 01/22/2026 | 8:07 AM | 8:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Demandaco, Cristy | 01/22/2026 | 2:58 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and call disconnected | restart VPN AVAYA |
| Juarez, Andrei | 01/22/2026 | 3:48 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for more than 5 minutes and informed my Coach L2 about the error. Assisted another CX while the PDA is not open due to the system error. The concern of the new CX is login that's why it took more than 10 mins to assist. TM had to restart Avaya after the call ended due to an error. |
| Catalan, Jowelyn | 01/22/2026 | 8:15 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix closed No call during system down |
| Aravejo, Shelomith | 01/22/2026 | 2:34 AM | 2:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA Error | restarted PDA and AVAYA | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Lingco, Rollene | 01/22/2026 | 3:49 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Vegafria, Manny Mark | 01/22/2026 | 8:18 AM | 8:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Rance, Clem | 01/22/2026 | 5:30 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Doroteo, Jargelyn | 01/22/2026 | 8:21 AM | 8:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix disconnected |
| Bajande, Jemima | 01/22/2026 | 2:32 AM | 2:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA Error | restarted PDA and AVAYA | Restarted PDA and AVAYA |
| Uadan Jr, Richard | 01/22/2026 | 8:25 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Citrix disconnected |
| Pinaroyo, Rica Mae | 01/22/2026 | 2:04 AM | 2:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Buala, Kristine Grace | 01/22/2026 | 6:10 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZR WHILE ON CALL//CALL GOT DISCONNECTED |
| Fajardo, Jayshell | 01/21/2026 | 3:57 AM | 4:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready |Relaunched VPN, Avaya and PDA. Restarted tools. |
| Floro, Claire Jacynth | 01/22/2026 | 7:26 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on Lunch |
| Fajardo, Jayshell | 01/21/2026 | 8:05 AM | 8:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Santos, Raquel | 01/22/2026 | 7:40 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Adjustment to assist with converting currency. |
| Binag, Roxan Joy | 01/21/2026 | 9:25 AM | 9:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected while on call. | Had to reset citrix to be able to login and pull up tools again. |
| Iguin, Harlyn Mae | 01/22/2026 | 7:50 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected call not disconnect |
| Didulo, Liezel | 01/21/2026 | 9:22 AM | 9:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Restarted tools.| Relaunched VPN, Avaya and PDA. Restarted tools. |
| Ocana, Keth David | 01/22/2026 | 7:56 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE / KIKCED OUT FROM CITRIX while on ready |
| Pagsuguiron, Rachel | 01/22/2026 | 8:11 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected call disconnected// lock our of citrix |
| Aravejo, Shelomith | 01/21/2026 | 6:24 AM | 6:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got disconnected while on lunch | Citrix got disconnected while on lunch |
| Alayon, Alyn Joy | 01/21/2026 | 9:09 AM | 9:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Disconnected/ Kicked Out/ VPN Disconnected | Re start Citrix/ Re launched VPN/ Avaya/ Re pull up tools |
| Quinton, Quenne | 01/22/2026 | 7:26 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch | Had to repull-up all tools |
| Dela Cruz, Dongie | 01/22/2026 | 7:27 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after kicked by citrix while on Lunch |
| Zante, Chim Neo | 01/22/2026 | 6:27 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | IMS0837328 |
| Prudente, Rhyme Roger | 01/21/2026 | 8:32 AM | 8:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '2224756775945407214. Call disconnected | restarted tools and Citrix |
| Julian, Kristine Rose | 01/22/2026 | 7:25 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch// Hard reset |
| Deslate, Krezzel | 01/22/2026 | 7:14 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | itrix disconnected - all tools was removed- while on lunch |
| Aniero, Mark Anthony | 01/22/2026 | 7:01 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after lunch | citrix kicked out |
| Bandellon, Razel Ann | 01/22/2026 | 7:49 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze cx still on the live chat |
| Lingco, Rollene | 01/22/2026 | 7:50 AM | 8:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and denali error while on ready |
| Abong, Lester John | 01/21/2026 | 8:07 AM | 8:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call | |
| Tondo, Joshua | 01/22/2026 | 7:55 AM | 8:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Denali Error while on call | citrix kicked out |
| Olisco, Francis John | 01/22/2026 | 7:45 AM | 7:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | itrix Froze and PDA/Denali Error| While setting up the account, the Citrix was disconnected automatically and I need to restart all tools again. |
| Chu, Kenny Lloyd | 01/21/2026 | 6:29 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Lunch | Restarted tools |
| Nepomuceno, Shenie | 01/22/2026 | 8:15 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error / had to relogin to Avaya |
| Buala, Kristine Grace | 01/22/2026 | 7:30 AM | 8:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue CITRIX GOT DISCONNECTED// WAS ALREADY SET UP BUT WAS OUT FROM CITRIX AGAIN FROM LUNCH |
| Magbanua, Ailyn | 01/22/2026 | 8:18 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/call disconnected |
| Ombega, Joey | 01/21/2026 | 6:40 AM | 6:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Pulled up PDA and Citrix and other tools again |
| Rance, Clem | 01/22/2026 | 9:30 AM | 9:40 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Alayon, Alexander Paul | 01/22/2026 | 8:15 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out while avail |
| Esporma, Hannah Mae | 01/22/2026 | 8:22 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE / KIKCED OUT FROM CITRIX // call not disconnected |
| Almasol, Shaira Rose | 01/22/2026 | 8:30 AM | 8:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out. |
| Didulo, Liezel | 01/21/2026 | 5:21 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Kicked out from Citrix. Continued the call when the audio returned. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Marcelo, Johoney | 01/22/2026 | 8:24 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE While Avila / KIKCED OUT FROM CITRIX /hard reset ? Took time to pull-up the citrix |
| Demandaco, Cristy | 01/21/2026 | 6:28 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | after lunch citrix froze disconnected and need to pull up again | citrix froze/PDA error while on lunch|| restart PDA dial avaya |
| Calsena, April Dexter | 01/22/2026 | 8:30 AM | 8:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | KIKCED OUT FROM CITRIX while one on one/hard reset |
| Alayon, Alyn Joy | 01/21/2026 | 5:06 AM | 5:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze. VPN Disconnected. PDA went error while on call / 4833276442907994451| Relaunched VPN / Avaya and re started PDA |
| Nadate, Jonnabell | 01/22/2026 | 9:20 AM | 9:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR WHILE ON CALL |
| Prudente, Rhyme Roger | 01/21/2026 | 4:33 AM | 4:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '2272679074840377989. Call disconnected | restart avaya, vpn and citrix |
| Tarucan, Joede-an | 01/21/2026 | 4:11 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Ready and having hard time pulling up citrix. | restarted tools and Citrix |
| Tarucan, Joede-an | 01/21/2026 | 2:53 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix got disconnected while on break | Restarted PDA and AVAYA |
| Abong, Lester John | 01/21/2026 | 4:09 AM | 4:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call | Restart PDA |
| Didulo, Liezel | 01/21/2026 | 12:30 AM | 1:41 AM | Citrix Latency - Change Citrix Server | Citrix froze a few minutes before we get on Ready (12:30 AM). Was able to get on Ready and got a call but Citrix started to froze again. PDA and Citrix were both unresponsive. Tried different Citrix and Citrix was just loading. Tools were loading as well, connection was slow and screen freezes from time to time. | Restarted the PC twice. Tried 3 different type of Citrix. Restarted and setup tools again. |
| Tarucan, Joede-an | 01/21/2026 | 2:46 AM | 2:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Break | restarted tools |
| Demandaco, Cristy | 01/21/2026 | 2:22 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Break | restarted tools | restart avaya and vpn citrix also |
| Taladtad, Jelly Ann | 01/22/2026 | 7:05 AM | 7:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix frox,then disconnected needs to restart citrix, avaya took time to pull up. |
| Casimero, Ma Jonaville | 01/22/2026 | 8:35 AM | 8:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/kicked out of Citrix call was not disconnected assisted. Unable to re-login. Cloud reset. Relaunched everything and re-pulled up tools |
| Billones, Vincent Paul | 01/23/2026 | 7:19 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Mina, Mariel | 01/23/2026 | 8:33 AM | 8:37 AM | Avaya Issue - Freeze | Avaya freeze. PDA error. |
| Bautista, Rochell | 01/23/2026 | 8:32 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error. |
| Teodosio, Jean | 01/23/2026 | 8:37 AM | 8:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/23/2026 | 9:05 AM | 9:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Opina, Angelica | 01/23/2026 | 11:29 AM | 11:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baulos, Bill Austin | 01/23/2026 | 10:27 AM | 10:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/23/2026 | 9:44 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/23/2026 | 9:02 AM | 9:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Denali error. |
| CabalQuinto, Shayne | 01/23/2026 | 12:24 PM | 12:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Bautista, Rochell | 01/23/2026 | 1:01 PM | 1:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error. |
| Pelaez, Ma Christine Joy | 01/23/2026 | 1:56 PM | 1:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 01/23/2026 | 1:13 PM | 1:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/23/2026 | 2:10 PM | 2:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/23/2026 | 2:15 PM | 2:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Gan, Mikael Van | 01/22/2026 | 11:46 PM | 12:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | .Assisted By: Coach Arlene |
| Altamia, Margie Ann | 01/22/2026 | 11:59 PM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Arlene |
| Gallardo, Kian Jan | 01/22/2026 | 12:00 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: WF Mollie and Coach Arlene |
| Alejandro, Crisnavel | 01/22/2026 | 11:52 PM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Arlene |
| Cervanez, Pearly Jean | 01/22/2026 | 11:52 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Habulan, Nicole | 01/22/2026 | 12:00 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH ARLENE |
| Borda, Ginalyn | 01/22/2026 | 12:23 AM | 12:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Rey |
| Peremne, Tanya Kyle | 01/17/2026 | 12:12 AM | 12:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH ray |
| Agana, Glendalyn | 01/22/2026 | 7:46 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Detanoy, Anne Nicole | 01/23/2026 | 4:18 PM | 4:21 PM | Avaya Issue - Freeze | valid error |
| Patron, Precious Kaye | 01/22/2026 | 7:58 PM | 11:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Oquendo, Jemart | 01/23/2026 | 4:00 PM | 4:09 PM | Avaya Issue - Freeze | valid error |
| Agana, Glendalyn | 01/22/2026 | 11:57 PM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Llegue, Bench Rhamsey | 01/22/2026 | 11:50 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Deocampo, Dennis | 01/22/2026 | 11:40 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanong, Kelly | 01/22/2026 | 11:48 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 01/22/2026 | 12:00 AM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 01/22/2026 | 12:13 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/22/2026 | 12:13 AM | 12:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/22/2026 | 12:38 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/22/2026 | 11:58 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/22/2026 | 9:59 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diamonon, Fons Fernando | 01/22/2026 | 1:58 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on ready. Kicked out of Citrix after a while. Had to restart all tools and PDA |
| Aguilar, Leanne Kaye | 01/22/2026 | 9:59 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | My Citrix froze while the cx is still on the line Got kicked out from my citrix. Need to pull up my navigating tools |
| Valaquio, Jason Albert | 01/22/2026 | 1:58 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze / call not disconnected but lost audio / had to pull up citrix again |
| Bautista, Demmeth | 01/23/2026 | 4:08 PM | 4:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | encountered system issue need to pull up avaya |
| Lizada, Bea | 01/23/2026 | 5:54 PM | 6:02 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Cordovero, Jinky | 01/23/2026 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ISSUE (STAMP ON READY AND WENT BACK TO IDLE) |
| Dumigpi, Althea | 01/23/2026 | 4:45 PM | 5:01 PM | No Audio - PDA/ other tools still functional | no audio |
| Delfin, Precious Eleanor | 01/23/2026 | 6:02 PM | 6:04 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Gamuzaran, Jhodeth-Ann | 01/23/2026 | 6:05 PM | 6:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. need to restart PDA |
| Upod, Nina Marie | 01/23/2026 | 6:05 PM | 6:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze and kicked out of Citrix. |
| Rubio, Mary Ann | 01/23/2026 | 5:00 PM | 5:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on logout, the Citrix froze and VPN disconnected |unable to click ready| had to restart VPN and relogging in on Avaya and denali. Arrived at the office 15 mins before shift |
| Ponsaran, Girlie | 01/23/2026 | 6:16 PM | 6:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 01/23/2026 | 5:54 PM | 6:04 PM | Avaya Issue - Freeze | valid error |
| Guevarra, Lander John | 01/23/2026 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready |
| Donguines, Dia | 01/22/2026 | 11:50 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked Out while on break- Azure took a while to log in. Need to change citrix |
| Valaquio, Jason Albert | 01/23/2026 | 6:36 PM | 6:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out / call got disconnected / changed pc |
| Dumigpi, Althea | 01/23/2026 | 6:43 PM | 7:02 PM | No Audio - PDA/ other tools still functional | no audio, need to change station |
| Franco, Doreen | 01/23/2026 | 6:04 PM | 6:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Navarra, Danelyn | 01/23/2026 | 7:33 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Degoma, Rachel | 01/23/2026 | 7:44 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Quirino, Rio Mae | 01/23/2026 | 7:49 PM | 7:52 PM | Avaya Issue - Freeze | valid error |
| Dorado, Ricardo Jesus III | 01/22/2026 | 7:53 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Antioquia, Leah Mae | 01/23/2026 | 7:43 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Carlos, Anna Mae | 01/23/2026 | 7:51 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Lamayo, Alvin | 01/23/2026 | 7:31 PM | 7:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/23/2026 | 7:58 PM | 8:09 PM | Avaya Issue - Freeze | valid error |
| Bacuta, Rodelyn | 01/23/2026 | 8:07 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid error |
| Contillo, Jerome | 01/23/2026 | 8:39 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Pamunag, Jazzen Roi | 01/23/2026 | 8:07 PM | 8:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Oquendo, Jemart | 01/23/2026 | 8:13 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Detanoy, Anne Nicole | 01/23/2026 | 8:22 PM | 8:25 PM | Avaya Issue - Freeze | valid error |
| Sobredo, Mark Bryan | 01/23/2026 | 8:50 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Abela, Rasil | 01/23/2026 | 8:48 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dimo, Charisse | 01/23/2026 | 8:48 PM | 8:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Mercado, Rozeth | 01/22/2026 | 5:38 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Dela Cruz, Mary Joy | 01/22/2026 | 6:13 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Dela Cruz, Juhanah | 01/23/2026 | 8:47 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/23/2026 | 8:46 PM | 9:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balontong, Nino Shary | 01/23/2026 | 6:36 PM | 6:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix CLOSE while on call / PDA Error Sysdown: Citrix AUTO CLOSE |
| Ang, Princess | 01/23/2026 | 6:55 PM | 7:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Aguilar, Leanne Kaye | 01/23/2026 | 8:29 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Sarmiento, Xian Yan | 01/23/2026 | 8:56 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | | VPN Disconnected and Reconnected | Citrix Freezes | No Audio | Manually Disconnected VPN to prevent taking calls | Tracked(caller did no pass validation when system error happened) and endorsed for callback | |
| Carlos, Anna Mae | 01/23/2026 | 9:36 PM | 9:40 PM | Avaya Issue - Freeze | valid error |
| Gregorio, Jester | 01/23/2026 | 8:13 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and call disconnected | Had to restart AVAYA, VPN and PDA | Avaya took time to pull up | |
| Durana, Alysa Charamae | 01/23/2026 | 7:33 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / PDA error |
| Ibanez, Daniell | 01/23/2026 | 7:53 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call // kicked out from citrix but call was disconnected |
| Alejandro, Crisnavel | 01/23/2026 | 5:44 PM | 5:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Lizada, Bea | 01/23/2026 | 9:37 PM | 9:40 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Gregorio, Jester | 01/23/2026 | 8:13 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and call disconnected | Had to restart AVAYA, VPN and PDA | Avaya took time to pull up | |
| Bernas, John Vincent | 01/23/2026 | 6:01 PM | 6:20 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Arlene |
| Pacurza, Rhea | 01/23/2026 | 6:33 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Whyne |
| Borda, Ginalyn | 01/23/2026 | 7:47 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/23/2026 | 7:47 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Briones, Lorrie Miles | 01/23/2026 | 7:36 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Carlos, Anna Mae | 01/23/2026 | 9:57 PM | 10:00 PM | Avaya Issue - Freeze | valid error |
| Cortez, Janielow | 01/23/2026 | 9:50 PM | 9:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flores, Angelica | 01/23/2026 | 9:03 PM | 9:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx on the other line kick out from Citrix need to login again and login to Avaya and VPN and stamp ready |
| Lamayo, Alvin | 01/23/2026 | 9:48 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alovera, Rosalie | 01/23/2026 | 7:57 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze, call disconnected, restarted and stamp on ready |
| Rubio, Mary Ann | 01/23/2026 | 9:10 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Delfin, Precious Eleanor | 01/23/2026 | 9:43 PM | 9:47 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Abolucion, Jodelyn | 01/22/2026 | 9:12 AM | 9:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN session timed out; PDA error and VPN session timed out |
| Nicodemus, Mary Joy | 01/22/2026 | 9:55 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while on call |
| Ponsaran, Girlie | 01/23/2026 | 10:11 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Borda, Lourgene | 01/22/2026 | 1:37 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected need to pull up tools, AVAYA,VPN |
| Celoso, Ma Christina | 01/23/2026 | 10:11 PM | 10:18 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ponsaran, Krizzia Anne | 01/21/2026 | 2:25 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cezar, Mary Mae | 01/21/2026 | 2:05 AM | 2:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Vega, Genre Judd | 01/21/2026 | 2:24 AM | 2:26 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Candoleta, Janine Pearl | 01/23/2026 | 6:21 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, PDA error during call, then I kick out of citrix, avaya issue and repull up all tools |
| Solis, Mary Louise | 01/21/2026 | 2:15 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lagumbay, Daniela Marie | 01/23/2026 | 6:41 PM | 7:02 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, PDA error during call, then I kick out of citrix, avaya issue and repull up all tools, Avaya took time to load |
| Alsagon, Loriely Anne | 01/23/2026 | 7:55 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call had to repull up tools |
| De Juan, Ivan Raphael | 01/21/2026 | 2:14 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Icay, Nethanel | 01/23/2026 | 8:00 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, PDA error during call, then I kick out of citrix, avaya issue and repull up all tools, Avaya took time to load |
| Deviente, Jenny | 01/21/2026 | 2:09 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Declaro, Lalyn | 01/23/2026 | 8:16 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call then kicked out from Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load. |
| Patricio, Jason | 01/21/2026 | 1:47 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bayhon, Katrina | 01/23/2026 | 8:33 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call/ need to repull up all tools, and Avaya took time to load. |
| Besa, Josh Rainer | 01/23/2026 | 8:33 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools avaya, vpn, and citrix. |
| Veronica, Crisia Joy | 01/21/2026 | 2:12 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tupas, Jastin | 01/23/2026 | 8:30 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call then no audio available/ cx is calling about his case that he wants to cancel but still the seller shipped the item. |
| Andojar, Ma Angeline | 01/23/2026 | 8:42 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while validating the account but no account pulled up, Avaya issue and PDA Error |
| Cortes, Gabriel | 01/21/2026 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besa, Josh Rainer | 01/23/2026 | 8:42 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools avaya, vpn, and citrix. |
| Batilaran, Frenzy Earl Sydney | 01/23/2026 | 8:40 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call/server unreachable |
| Rescate, Paul Jensen | 01/23/2026 | 10:00 PM | 10:16 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Bernas, Cesa Marie | 01/21/2026 | 10:12 PM | 10:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Lhea Joy | 01/23/2026 | 10:00 PM | 10:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sent out an email for rebuiild |
| Tondo, Melyn | 01/23/2026 | 8:47 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call , Avaya issue and PDA Error |
| Bacuta, Shairra Joy | 01/21/2026 | 10:12 PM | 10:18 PM | No Audio - PDA/ other tools still functional | N/A |
| Ponsaran, Krizzia Anne | 01/21/2026 | 11:25 PM | 11:29 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Randoy, Jenebeth | 01/23/2026 | 10:10 PM | 10:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA went error while on ready | Restarted Tools |
| Manican, Joanna Len | 01/23/2026 | 10:30 PM | 10:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/disconnected while on ready, Restarted Citrix, VPN, AVAYA and PDA |
| Vega, Genre Judd | 01/21/2026 | 10:02 PM | 10:34 PM | Avaya Issue - Freeze | N/A |
| Villarosa, Gerry | 01/23/2026 | 8:44 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Restart VPN, AVAYA and repull up all my tools |
| Andrade, Tresha | 01/23/2026 | 8:44 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Restart VPN, AVAYA and repull up all my tools |
| Solis, Mary Louise | 01/21/2026 | 10:15 PM | 10:26 PM | Avaya Issue - Freeze | N/A |
| Simon, Cheryll Grace | 01/21/2026 | 10:15 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pinalba, Reybe | 01/23/2026 | 8:46 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call| Kicked out from Citrix|Re-pull Up Citrix, Avaya, and all the tools|Having a hard time pulling up the Avaya |
| Ambay, Anne Nicole | 01/23/2026 | 10:00 PM | 10:12 PM | Avaya Issue - Freeze | Avaya issue, Needs restarting |
| Tupas, Jastin | 01/23/2026 | 9:06 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from citrix, not able to validate the cx account because the tools is not available and need to re pull up again. Cx disconnected |
| Tecson, Cathy | 01/21/2026 | 10:12 PM | 10:19 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | N/A |
| Oquendo, Romel John | 01/23/2026 | 8:44 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and disconnected while on call/ VPN, avaya, PDA error/ Restart and re pull up all tools/ Call disconnected/ Already endorsed for a callback. |
| Celeste, Airene Mae | 01/23/2026 | 10:00 PM | 10:19 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Candoleta, Janine Pearl | 01/23/2026 | 10:18 PM | 10:46 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Borbon, Jeanilee | 01/23/2026 | 10:05 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Window not responding for more than 15 mins already // advised to change server // Citrix and AVAYA not responding // had to restart PC assisted by WF // pulled up tools ISSUE: Window not responding for more than 15 mins already // advised to change server // Citrix and AVAYA not responding // had to restart PC assisted by WF // pulled up tools |
| Celeste, Airene Mae | 01/23/2026 | 10:37 PM | 10:45 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Tecson, Cathy | 01/21/2026 | 10:18 PM | 10:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Legaspi, Li Gorton | 01/23/2026 | 10:40 PM | 10:55 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Balontong, Nino Shary | 01/23/2026 | 10:38 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix close while on call Sys Down: Citrix Issue | Citrix close | Restarted AVAYA | LOGIN MULTIPLE TIMES |
| Cezar, Mary Mae | 01/21/2026 | 10:02 PM | 10:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tecson, Cathy | 01/21/2026 | 10:12 PM | 10:14 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Adrales, Rose Mae | 01/20/2026 | 5:58 AM | 6:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Osano, Jhenaline | 01/22/2026 | 7:41 AM | 7:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error/ Disconnected the call |
| Tecson, Cathy | 01/20/2026 | 5:47 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sonio, Jomark Vincent | 01/22/2026 | 9:55 AM | 10:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call disconnected |
| Adrales, Rose Mae | 01/20/2026 | 5:41 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Patricio, Jason | 01/20/2026 | 5:50 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bacuta, Shairra Joy | 01/20/2026 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buenvenida, Grace | 01/20/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cezar, Mary Mae | 01/20/2026 | 5:41 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| De Juan, Ivan Raphael | 01/20/2026 | 5:41 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Krizzia Anne | 01/20/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Veronica, Crisia Joy | 01/20/2026 | 5:38 AM | 5:41 AM | Citrix Latency - Change Citrix Server | N/A |
| Bernas, Cesa Marie | 01/20/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortes, Gabriel | 01/20/2026 | 5:38 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Leccio, Queen Pearl | 01/20/2026 | 5:08 AM | 5:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bacuta, Shairra Joy | 01/20/2026 | 1:41 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arandez, Christian Van | 01/23/2026 | 10:45 PM | 10:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix while on break and Avaya is taking too long to respond. |
| Bacuta, Shairra Joy | 01/20/2026 | 12:01 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/23/2026 | 10:02 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/23/2026 | 4:56 PM | 4:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-23-2026 Start Time: 4:46 PM End Time: 4: 56PM Issue: Citrix froze but still functional out and had to repull up all the tools again. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 7 C Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/23/2026 | 6:23 PM | 6:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Anaibanez Shift Date: 01-23-2026 Start Time: 6:23pm End Time: 6:34PM Issue: Citrix froze / / avaya disconnected / need to restart avaya/repul up tools Account Number: 1180454142544712432 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: darwin Ticket: POD # & Letter: 7-A Production Floor: 5 VPN Used: PHX |
| Cartujano, Ace Joseph | 01/23/2026 | 6:45 PM | 6:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | End Time: 06:56 PM Issue: PDA ERROR after break / I had to repull-up PDA and avaya / Avaya took so long to pull up. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 1-E Production Floor: 5th VPN Used: PHX |
| Bacuta, Shairra Joy | 01/20/2026 | 12:01 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Besa, Mary Jane | 01/23/2026 | 7:14 PM | 7:30 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: //Avaya Issue//Citrix Kick out while on break//Need to repull up tools. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: |
| Awayan, Andrea | 01/23/2026 | 7:35 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/23/26 Start Time: 07:35 PM End Time: 07:41PM Issue: //Avaya Issue// cannot transfer customer over to the superviosr Account Number: 1255024860294677213 Was the call disconnected?: no Was a customer callback required?:no Who was the callback endorsed to?: no Ticket: POD # & Letter: 7-F Production Floor: 5th |
| Ordines, Kent Lester | 01/23/2026 | 7:35 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-23-2026 Start Time: 7:35PM End Time: 17:50PM Issue: kickout citrix// citrix froze// vpn disconnected Account Number: 1888319764424577831 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-C Production Floor: 5th VPN Used: PHX |
| Awayan, Andrea | 01/23/2026 | 7:47 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/23/26 Start Time: 07:47 PM End Time: 07:55 PM Issue: //Avaya Issue// citrix froze// vpn disconnected Account Number: 1740751102856711732 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor dieo Ticket: POD # & Letter: 7-F |
| Abanco, Nina May | 01/23/2026 | 7:43 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-23-2026 Start Time: 7:43pm End Time: 7:56pm Issue: citrix froze / avaya disconnected Account Number: 1609044653182157160 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Darwin |
| Cortes, Jd Grace | 01/23/2026 | 7:33 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | 1336046613767122798 |
| Murillo, Vanessa | 01/23/2026 | 7:41 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Start Time: 07:41 PM End Time: 08:01 PM Issue: Citrix froze / No Audio, have to log out Avaya and took me too long to log back in. Account Number: Unable to pull up cx account. |
| Cartujano, Ace Joseph | 01/23/2026 | 7:38 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 1/23/26 Start Time: 07:38 PM End Time: 08:03 pm Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect but cx is still on the line. I had to finish the call as it was about phishing. I have then restarted my citrix and PDA. Avaya took so long to pull-up. Account Number: 1162523795076468039 Was the call disconnected?: NO Was a customer callback required?: no Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 1-E Production Floor: 5th VPN Used: PHX |
| Cadorna, Diomelyn Jane | 01/23/2026 | 7:50 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-23-2026 Start Time: 7:50 PM End Time: 8:05 PM Issue: avaya disconnected \\ received 2 calls no audio \\ citrix kicked out Account Number: 1295061956141678916 \ 1239615400714883599 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: Ticket: POD # & Letter: 15G Production Floor: 5th |
| Bacas, Maxine Rose | 01/23/2026 | 7:38 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 23, 2026 Start Time: 7:38 PM End Time : 8:04 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 2259859200013798643 Was the call disconnected?: YES |
| Espolong, Kim Robert | 01/23/2026 | 7:58 PM | 8:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Kim Robert M. Espolong Shift Date: 01/23/2026 Start Time: 07:58 PM End Time: 08:10PM Issue: PDA error Account Number: no Was the call disconnected?: no Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: |
| Arellano, Bea Luz | 01/23/2026 | 7:36 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kicked out while on call / toook me some time to repull up tools, avaya and and citrix |
| Lopez, Jocelyn | 01/23/2026 | 7:52 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN disconnected while on call but cx is still on the line | was able to finished the call but PDA is already error. Account Number: 2285814229185256920 |
| Sanguillosa, Rhea | 01/23/2026 | 8:30 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-23-26 Start Time: 8:30 PM End Time: 8:40 PM Issue: denalli ERROR//pull up avaya// Account Number: *1380717758997098515 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: |
| Zubiaga, Trimuel | 01/23/2026 | 8:43 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Trimuel Zubiaga Shift Date: 01-23-26 Start Time: 8:43 PM End Time: 8:54 PM Issue: System super latency, asked permission to logged out Account Number: Was the call disconnected?: NA Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: |
| Valaquio, Jason Albert | 01/23/2026 | 10:55 PM | 11:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | pda error while on break / restarted pda and avaya |
| Ang, Princess | 01/23/2026 | 10:51 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Alkonga, Abigail | 01/23/2026 | 10:38 PM | 11:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to pull up tools | citrix restarted due to citrix unreachable | took a while to pull up avaya : set for callback and noted on the account | took awhile to puul up teams as it keeps on loading |
| Quirino, Rio Mae | 01/23/2026 | 11:49 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Gloria, Arielle Marie | 01/23/2026 | 11:49 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Gallardo, Kian Jan | 01/23/2026 | 11:47 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze wile on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again i needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix |
| Degoma, Rachel | 01/23/2026 | 11:43 PM | 11:53 PM | Avaya Issue - Freeze | valid error |
| Aguilar, Leanne Kaye | 01/23/2026 | 11:48 PM | 11:54 PM | Avaya Issue - Freeze | valid error |
| Valsote, Shaira | 01/23/2026 | 11:54 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kicked out on citrix. Restarted avaya. Denali error. |
| Dorado, Ricardo Jesus III | 01/23/2026 | 11:53 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ibanez, Daniell | 01/23/2026 | 11:58 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Lagumbay, Daniela Marie | 01/23/2026 | 10:39 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Carlos, Anna Mae | 01/23/2026 | 12:10 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Cordovero, Jinky | 01/23/2026 | 10:36 PM | 10:54 PM | No Audio - PDA/ other tools still functional | Citrix restart (no audio) |
| Francisco, April Rose | 01/23/2026 | 11:55 PM | 12:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix got disconnected while on break. |
| Lagumbay, Daniela Marie | 01/23/2026 | 10:39 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Quirino, Rio Mae | 01/23/2026 | 12:17 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Anisco, Jannah Gift | 01/23/2026 | 11:20 PM | 11:27 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix froze |
| Ebacuado, Khaleen Kaye | 01/23/2026 | 12:05 AM | 12:16 AM | Avaya Issue - Freeze | valid error |
| Franco, Doreen | 01/23/2026 | 10:02 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Oquendo, Jemart | 01/23/2026 | 12:13 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Bacuta, Rodelyn | 01/23/2026 | 12:08 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Detanoy, Anne Nicole | 01/23/2026 | 12:15 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out to citrix. Need to restart citrix, took to long to open avaya, need to pull up all the tools again. |
| Gregorio, Jester | 01/23/2026 | 12:05 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Had to restart Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | |
| Degoma, Rachel | 01/23/2026 | 1:01 AM | 1:04 AM | Avaya Issue - Freeze | valid error |
| Sarmiento, Xian Yan | 01/23/2026 | 12:42 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on Call | Delivered Sysdown Spiel and Ghost Spiel when kicked out | Tried to Reconnect to Citrix twice(failed) | Restarted Citrix, AVAYA, and VPN | Setup Tools again | Tracked and Placed detailed notes on the account | Endorsed for call back |
| Lizada, Bea | 01/23/2026 | 12:58 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dariagan, Esequela May | 01/23/2026 | 1:02 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix (while on break. Kicked out from Citrix (while on call), had to pull up the tools again, Citrix (black screen) |
| Devera, Chris Bob Jasper | 01/22/2026 | 12:19 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error. Affected account: *1251688277447590915 |
| Contillo, Jerome | 01/23/2026 | 12:21 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Baler, Nathaniel Victor | 01/23/2026 | 12:12 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while working on case logged out of citrix GCCA via Lite Case ID: PP-ESC-126613252224573874 |
| Iguis, Jessa | 01/23/2026 | 12:38 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze , error in denali while on break |
| Fajardo, Jayshell | 01/22/2026 | 7:30 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked Out from Citrix while on lunch. Not able to stamped on Ready on time(had to pull up Citrix Again | Re pull up Citrix. Re launched VPN and Avaya |
| Launio, Hope | 01/23/2026 | 12:14 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from Citrix while working case PP-ESC-126613256519541183 |
| Cezar, Princess Jean | 01/21/2026 | 2:22 AM | 2:35 AM | Citrix Latency - Change Citrix Server | citrix froze/PDA error while on ready | citrix froze/PDA error while on ready|| restart PDA dial avaya |
| Cordovero, Jinky | 01/23/2026 | 12:44 AM | 1:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix quit need to restart Chrome and edge not working (stamp billable while waiting for the case to deliver next) |
| Bajande, Jemima | 01/21/2026 | 2:30 AM | 2:34 AM | Citrix Latency - Change Citrix Server | Citrix froze | Restarted PDA and AVAYA |
| Parohinog, Reynan | 01/22/2026 | 1:31 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error when the teammate logged back in. Ticket Number: IMS0836783 Affected account: *6084397999292559174 |
| Ayuda, Ma Victoria | 01/22/2026 | 1:47 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was froze and VPN got disconnected. When he teammate logged back in, PDA went into error. Ticket Number: IMS0836783 |
| Chu, Kenny Lloyd | 01/21/2026 | 2:22 AM | 2:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected denali error while on call | restarted tools and tagged cx for callback: 1828793945058032047 |
| Binag, Roxan Joy | 01/21/2026 | 1:18 AM | 1:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected while on call. CX disconnected the call without resolution since I was not able to pull up the account of the customer.| Reset PC and Citrix to be able to login. Had to pull up tools again. |
| Alayon, Alyn Joy | 01/21/2026 | 12:56 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call/ VPN disconnected. Kicked Out. Re launched Citrix but took to long to pull. Team not pulling. PDA not responding again | Re start Citrix. Change Citrix. Re launched VPN/ AVaya, Citrix |
| Chu, Kenny Lloyd | 01/21/2026 | 1:06 AM | 1:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected denali error while on call | could not open citrix | restarted tools and tagged cx for callback |
| Casimero, Ma Jonaville | 01/23/2026 | 12:20 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised TM to restart pda and avaya. |
| Delfin, Precious Eleanor | 01/23/2026 | 1:42 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Bajande, Jemima | 01/21/2026 | 1:12 AM | 1:16 AM | Citrix Latency - Change Citrix Server | Citrix froze |
| Gan, Mikael Van | 01/23/2026 | 7:47 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Valsote, Shaira | 01/23/2026 | 7:54 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Barroa, Cyrene | 01/23/2026 | 7:45 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray / Coach Arlene |
| Practisala, Pearly Ann | 01/23/2026 | 7:37 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach whyne |
| Demandaco, Cristy | 01/21/2026 | 12:59 AM | 1:12 AM | Citrix Latency - Change Citrix Server | while on call citrix froze but still able to assist cx call ended 1:03 am then start restart my citrix | restart avaya and vpn citrix also |
| Martus, Feleah Mae | 01/23/2026 | 7:45 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Paulo, Pauline | 01/23/2026 | 7:47 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Ombega, Joey | 01/21/2026 | 12:30 AM | 12:35 AM | Citrix Latency - Change Citrix Server | Took so long to pull up PDA and Citrix | change citrix multiple times |
| Gallardo, Kian Jan | 01/23/2026 | 9:01 PM | 9:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Obafial, Mark Gyzzynn | 01/23/2026 | 9:05 PM | 9:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Binag, Roxan Joy | 01/21/2026 | 12:58 AM | 1:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA is not responding and got disconnected while on call. Call not disconnected. | Had to login to avaya and pull up denali |
| Castro, Harvey Nicolai Andrew | 01/23/2026 | 9:00 PM | 9:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Arlene |
| Degoma, Rachel | 01/23/2026 | 1:42 AM | 1:51 AM | Avaya Issue - Freeze | valid error |
| Alejandro, Crisnavel | 01/23/2026 | 9:43 PM | 9:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Prudente, Rhyme Roger | 01/21/2026 | 12:43 AM | 1:02 AM | Citrix Latency - Change Citrix Server | was able to log in but all tools loading/ log out from the account and restart PC/ changed station instead as same issue after pc is restarted. | Change Citrix Multiple Times. Change Station. Re launched Avaya VPN/ Tools |
| Alvero, Eleandro | 01/22/2026 | 1:55 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's citrix was froze and VPN got disconnected. When the teammate logged back in, PDA went into error while on break. Ticket Number: IMS0836783 |
| Alayon, Alyn Joy | 01/21/2026 | 12:30 AM | 12:55 AM | Citrix Latency - Change Citrix Server | PDA not pulling UP and is Team (not responding) When I changed station had encountered error (PDA not responding, just keeps on loading | Change Citrix Multiple Times. Change Station. Re launched Avaya VPN/ Tools |
| Dumigpi, Althea | 01/23/2026 | 10:35 PM | 10:49 AM | Avaya Issue - Freeze | valid error |
| Bernas, John Vincent | 01/23/2026 | 10:16 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ropa, Nina Grace | 01/23/2026 | 12:43 PM | 12:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze/ Denali error Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Fajardo, Jayshell | 01/21/2026 | 7:26 AM | 7:46 AM | Citrix Latency - Change Citrix Server | Citrix/ PDA Error | pull up new citrix / restart all tools and avaya |
| Pacurza, Rhea | 01/23/2026 | 10:35 PM | 10:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Whyne |
| Estialbo, Rochilyn Joy | 01/23/2026 | 1:40 AM | 1:42 AM | Avaya Issue - Freeze | Advised TM to restart pda and avaya. |
| Ropa, Nina Grace | 01/23/2026 | 10:37 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Denali error/ showing only white page while on Lunch Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Borda, Ginalyn | 01/23/2026 | 11:45 PM | 10:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Pinaroyo, Rica Mae | 01/16/2026 | 9:53 AM | 9:56 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze no audio while on call contact got disconnected | |
| Altamia, Margie Ann | 01/23/2026 | 11:55 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Aravejo, Shelomith | 01/16/2026 | 9:59 AM | 10:05 AM | Citrix Froze - CONTACTS DISCONNECTED | While on call citrix froze call *2142112040928642849 not disconnected but no audio ghost spiel provided// citrix kicked out and need to restart avaya and citrix |Pull up new Citrix | re-pull up all tools |
| Barroa, Cyrene | 01/23/2026 | 11:53 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cordovero, Jinky | 01/23/2026 | 10:32 PM | 10:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix quit while on lunch Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Gallardo, Kian Jan | 01/23/2026 | 11:47 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Falco, Via | 01/22/2026 | 8:00 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Via O. Falco Shift Date: January 22,2026 Start Time: 08:00 PM End Time: 08:08 PM Issue: PDA not responding while working on a case /Had to restart Avaya Account Number: 1974517809109264338 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-C Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann |
| Ropa, Nina Grace | 01/23/2026 | 8:31 PM | 8:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Account Number: 2076890977439973237 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Gan, Mikael Van | 01/23/2026 | 11:58 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Aravejo, Shelomith | 01/16/2026 | 8:00 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix Froze/ PDA error | Pull up new Citrix | re-pull up all tools |
| Donguines, Dia | 01/22/2026 | 8:01 PM | 8:10 PM | Avaya Issue - Freeze | Name: Dia Donguines Shift Date: 1/22/26 Start Time: 8:01 PM End Time: 8:10 PM Issue: Citrix froze - Denali went error while on ready. Resolved case then restarted Denali. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Obafial, Mark Gyzzynn | 01/23/2026 | 11:57 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Donguines, Dia | 01/23/2026 | 9:47 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Kicked out while on lunch- Avaya took a while to log in after restart Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Cordovero, Jinky | 01/22/2026 | 9:37 PM | 9:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Jinky Cordovero Shift Date: 1/22/26 Start Time: 9:37pm End Time: 9:45pm Issue: citrix quit while on lunch Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Habulan, Nicole | 01/23/2026 | 11:52 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cordovero, Jinky | 01/22/2026 | 9:56 PM | 10:12 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Jinky Cordovero Shift Date: 1/22/26 Start Time: 9:56pm End Time: 10:12pm Issue: chrome and edge not working need to restart citrix Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Ann |
| Bueno, Patricia Nicole | 01/17/2026 | 12:21 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '5219259269572706984. The call was not disconnected |
| Valsote, Shaira | 01/23/2026 | 11:54 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Donguines, Dia | 01/23/2026 | 6:40 PM | 6:45 PM | Avaya Issue - Freeze | Name: Dia Donguines Shift Date: 1/23/26 Start Time: 6:40 PM End Time: 6:45 PM Issue: Denali went error, can't stamp on break - need to restart Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Paulo, Pauline | 01/23/2026 | 11:53 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Francisco, April Rose | 01/23/2026 | 7:48 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 23,2026 Start Time: 07:48 PM End Time: 08:12 PM Issue: Citrix froze and PDA on error Account Number: 2137916396057613880 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Acevedo, Larce Lawrence | 01/23/2026 | 11:20 PM | 11:27 PM | Avaya Issue - Freeze | Name: :Larce Lawrence Acevedo Shift Date: 1/23/26 Start Time: 11:20 pm End Time: 11:27 pm Issue: Avaya issue/ Account Number: 2066200151174392029 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: NONE POD # & Letter: 14-C Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Donguines, Dia | 01/23/2026 | 12:04 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Dia Donguines Shift Date: 1/23/26 Start Time: 12:04 AM End Time: 12:10 AM Issue: Kicked out while on break- Avaya took a while to log in after restart Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Baler, Nathaniel Victor | 01/23/2026 | 1:53 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/23/26 Start Time: 1:53 AM End Time: 1:58 AM Issue: citrix froze while working on case GCCA via Lite Case ID: PP-ESC-126613256519541211 Account Number: 2277476339827162035 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Alayon, Alyn Joy | 01/17/2026 | 12:46 AM | 12:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VP Disconnected/ Reconnected/ PDA automatically closed | Re launched VPN/ Avaya and PDA |
| Iguis, Jessa | 01/23/2026 | 1:53 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/23/26 Start Time: 1: 53 AM End Time: 2:00 AM Issue: Citrix disconnected unexpectedly along with the PDA. Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Martus, Feleah Mae | 01/23/2026 | 11:44 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Espinosa Jr, Mervin | 01/22/2026 | 1:45 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN was disconnected and PDA went into error while on break. Ticket Number: IMS0836783 |
| Bajande, Jemima | 01/17/2026 | 2:58 AM | 3:05 AM | Citrix Latency - Change Citrix Server | Citrix froze | PDA Error | Had to restart PDA and AVAYA | Re launched VPN/ Avaya and PDA |
| Practisala, Pearly Ann | 01/23/2026 | 12:03 AM | 12:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach whyne |
| Briones, Lorrie Miles | 01/23/2026 | 12:10 AM | 12:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Aurelio, Jen Rose | 01/23/2026 | 1:42 AM | 1:44 AM | Avaya Issue - Freeze | Advised TM to restart PDa and avaya. |
| Castro, Harvey Nicolai Andrew | 01/23/2026 | 12:15 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Arlene |
| Viejo, Jerilee | 01/23/2026 | 11:42 PM | 11:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix froze/avaya load |
| Daniel, Mark Jojit | 01/23/2026 | 12:53 AM | 12:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix froze |
| Abong, Lester John | 01/17/2026 | 3:11 AM | 3:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze | PDA Error | Had to restart PDA and AVAYA | Re launched VPN/ Avaya and PDA |
| Enetorio, Fren Jotham | 01/23/2026 | 2:01 AM | 2:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix froze |
| Bordan, Rielyn Mae | 01/23/2026 | 2:02 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix froze/avaya issue (while on ready) |
| Amparo, Ana Roces | 01/22/2026 | 1:55 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Teammate's VPN was disconnected and PDA went into error while on break. Ticket Number: IMS0836783 |
| Chu, Kenny Lloyd | 01/17/2026 | 3:09 AM | 3:15 AM | Avaya Issue - Freeze | Citrix froze and denali error while on call | call returned but denali had issues | finished call and restarted tools |
| Lizada, Bea | 01/23/2026 | 2:07 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Abela, Rasil | 01/23/2026 | 1:05 AM | 1:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Prudente, Rhyme Roger | 01/17/2026 | 3:11 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '1273493827963019879. Call disconnected | Pull up new Citrix | re-pull up all tools |
| Jore, Paul Vincent | 01/23/2026 | 2:17 AM | 2:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error// Call disconnected. |
| Ponsaran, Girlie | 01/23/2026 | 2:11 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Demandaco, Cristy | 01/17/2026 | 2:58 AM | 3:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | after break citrix disconnected and need to pull up all tool | Pull up new citrix| re-pull up all tools and avaya |
| Tablo, Roxann | 01/23/2026 | 1:47 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on call need to pull up AVAYA and VPN |
| Salas, Ma Joyce | 01/23/2026 | 8:48 PM | 9:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Ma. Joyce Salas Shift Date: 1-23-2026 Start Time: 8:48 PM End Time: 9: 05 PM Issue: Citrix froze but kicked out and had to repull up all the tools again. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 7 C Production Floor: 5th VPN Used: PHX |
| Didulo, Liezel | 01/17/2026 | 3:06 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Had to restart PDA, VPN and AVAYA after 2 calls | Re launched VPN/ Avaya and PDA |
| Celoso, Ma Christina | 01/23/2026 | 2:11 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Icay, Nethanel | 01/23/2026 | 12:09 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on lunch, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Arellano, Bea Luz | 01/23/2026 | 10:51 PM | 10:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/23/2026 Start Time: 10:51 PM WHILE on call End Time: 10:56 PM Issue: Two Customers are cutting in and out Account Number: 1886794969569111578 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhanelyn / Darwin Ticket: POD # & Letter: 1-D Production Floor: 5th Floor VPN Used: PHX |
| Alsagon, Loriely Anne | 01/23/2026 | 11:52 PM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Sysdown while on call and about to go on break. |
| Artates, Micha Ella | 01/23/2026 | 7:38 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | 1685513879768530087 |
| Declaro, Lalyn | 01/23/2026 | 12:32 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on lunch, kick out of Citrix/ need to repull up all tools, restart VPN, and Avaya |
| Abanco, Nina May | 01/23/2026 | 10:48 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina May Abanco Shift Date: 01-23-2026 Start Time: 10:48pm End Time: 11:00pm Issue: citrix froze / avaya disconnected Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 15E Production Floor: 5th VPN Used: PHX |
| Peremne, Tanya Kyle | 01/23/2026 | 12:05 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach ray |
| Andojar, Ma Angeline | 01/23/2026 | 12:40 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Avaya issue and PDA Error |
| Artates, Micha Ella | 01/23/2026 | 10:50 PM | 11:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Avaya disconnected had to repull up. Account Number: no |
| Binag, Roxan Joy | 01/17/2026 | 3:10 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected while on call and call got disconnected. Had to change stations since I can't login to citrix. | Change station to login to citrix |
| Franco, Doreen | 01/23/2026 | 2:04 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Besa, Josh Rainer | 01/23/2026 | 12:34 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, Avaya, VPN, and Citrix. |
| Llegue, Bench Rhamsey | 01/23/2026 | 6:45 PM | 7:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Zubiaga, Trimuel | 01/23/2026 | 11:00 PM | 11:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Trimuel Zubiaga Shift Date: 1/23/26 Start Time: 11:00 PM End Time: 11:10 PM Issue: PDA DENALI Error//sysdown after lunch Account Number: no Was the call disconnected?: NO Was a customer callback required?: no Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 7-D |
| Villarosa, Gerry | 01/23/2026 | 12:39 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix, avaya issue took too long to load and repull up all tools |
| Cortez, Janielow | 01/23/2026 | 1:04 AM | 1:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alyn Joy | 01/17/2026 | 3:18 AM | 3:31 AM | Citrix Latency - Change Citrix Server | Citrix Disconnected. Got Kicked Out | Pull up new citrix| re-pull up all tools and avaya |
| Tupas, Jastin | 01/23/2026 | 12:40 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Cx is calling about the transaction from commerce core where she received a lot of robot puppy. It's very inconvenient for her to return the item because she lives in a small village, cx is vulnerable. already gave her a resolution but she wants an update about the case and what she is going to do on how to get a refund. I already told her that we can help her to pay the shipping fee but she said that she needs to travel to go to the courier company. |
| Ibanez, Anacel | 01/23/2026 | 11:00 PM | 11:17 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Anaibanez Shift Date: 01-23-2026 Start Time: 11:00Pm End Time:11:17PM Issue: sysdown while n lunch Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: POD # & Letter: 7-A |
| Besa, Mary Jane | 01/23/2026 | 11:13 PM | 11:25 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Mary Jane Besa Shift Date: 01-23-2026 Start Time: 11:13Pm End Time:11:25PM Issue: Sysdown while on lunch Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: POD # & Letter: 15-F Production Floor: 5 |
| Montalban, Lorebe | 01/22/2026 | 1:47 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected and PDA went into error. Affected account: *2078616175611123050 |
| Abanco, Nina May | 01/23/2026 | 11:23 PM | 11:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-23-2026 Start Time: 11:23pm End Time: 11:27pm Issue: cx is not audible / avaya disconnected Account Number: 1858821091588508172 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 15e |
| Llegue, Bench Rhamsey | 01/23/2026 | 12:09 AM | 12:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Cervanez, Pearly Jean | 01/23/2026 | 12:10 AM | 12:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Ordines, Kent Lester | 01/23/2026 | 11:36 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | ame: Kent Lester Ordines Shift Date: 1-23-2026 Start Time: 11:36PM End Time: 11:48PM Issue: kickout citrix// citrix froze// vpn disconnected Account Number: case no. 246200409 validation stage when the call got disconnected Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: NA |
| Balontong, Nino Shary | 01/22/2026 | 5:13 PM | 5:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call | CX not disconnected Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call |
| Pangilinan, Diego Carlo | 01/23/2026 | 8:42 PM | 8:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Aguilar, Lovely | 01/22/2026 | 7:43 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call | call was placed on hold and can't be retrieved Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call |
| Montalban, Lorebe | 01/22/2026 | 1:47 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA was disconnected. PDA went into error. Affected account: *2078616175611123050 |
| Ofalla, Louis Kenneth | 01/22/2026 | 7:50 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call |
| Obalo, Allen Carl | 01/22/2026 | 7:44 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call | PDA error Sys Down: Citrix Issue | Citrix froze | Delivered ghost spiel on call |
| Pangilinan, Diego Carlo | 01/23/2026 | 12:33 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Magluyan, Grace Alondra Joy | 01/21/2026 | 2:20 AM | 2:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA and Citrix. Affected account: *1738282787157424490 |
| Guevara, Prince Carl | 01/22/2026 | 7:50 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call |
| Arellano, Bea Luz | 01/23/2026 | 11:30 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Andrade, Tresha | 01/23/2026 | 12:46 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jane |
| Awayan, Andrea | 01/23/2026 | 11:46 PM | 11:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 1/23/26 Start Time: 11:46 PM End Time: 11:52 PM Issue: //Avaya Issue// citrix froze// vpn disconnected Account Number: 1618464164488694926 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor dieogo Ticket: |
| Arbis, Klarenz | 01/22/2026 | 7:50 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix froze while on call Sys Down: Citrix Issue | Citrix froze | Restarted AVAYA | Delivered ghost spiel on call AN: 1261980727715300557 | UAA | call got dc due to sysdown | endorsed for cb |
| Sanguillosa, Rhea | 01/23/2026 | 11:44 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-23-26 Start Time: 11:44 PM End Time: 11:56 PM Issue: Citrix Froze//denalli ERROR//pull up avaya// Account Number: *5600479705138761332 Was the call disconnected?: YES Was a customer callback required?: NO |
| Pinalba, Reybe | 01/23/2026 | 12:41 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jane |
| Murillo, Vanessa | 01/23/2026 | 11:43 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bacas, Maxine Rose | 01/23/2026 | 11:41 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 23, 2026 Start Time: 11:41 PM End Time : 12:04 AM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1450825920964754583 Was the call disconnected?: YES Was a customer callback required?: yes Who was the callback endorsed to?: Darwin |
| Bayhon, Katrina | 01/23/2026 | 12:37 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jane |
| Dariagan, Esequela May | 01/22/2026 | 8:45 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected, Citrix froze (while the call is still going on, delivered ghost spiel) |
| Cadorna, Diomelyn Jane | 01/23/2026 | 11:50 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Call disconnected \\ avaya disconnected \\ avaya issue Account Number: 2187055548536077497 |
| Lopez, Jocelyn | 01/23/2026 | 11:59 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bascos, Kyle | 01/23/2026 | 12:46 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jane |
| Borlado, Lady Mae | 01/22/2026 | 8:48 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sys Down: Citrix Issue / call not disconnected / PDA Error |
| Abanco, Nina May | 01/23/2026 | 11:51 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Nina May Abanco Shift Date: 01-23-2026 Start Time: 11:51pm End Time: 12:13am Issue: citrix kicked out / cx is inaudible / cx disconnected Account Number: 1379961077189044622 Was the call disconnected?: yes Was a customer callback required?: Who was the callback endorsed to?: |
| Villarosa, Gerry | 01/23/2026 | 1:01 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio on other line |
| Balontong, Nino Shary | 01/22/2026 | 9:25 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: VPN Disconnected | Citrix close while on BREAK | DENALI ERROR Sys Down: Citrix Issue | Citrix close | Restarted AVAYA |
| Espolong, Kim Robert | 01/23/2026 | 12:01 AM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | me: Kim Robert M. Espolong Shift Date: 1-23-2026 Start Time: 12:01 AM End Time: 12:14 AM Issue: citrix got kick out// had to re pull up tools Account Number: N/A Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Ticket: POD # & Letter: 15B Production Floor: 5th VPN Used: PHX |
| Tondo, Melyn | 01/23/2026 | 12:41 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix, avaya issu repull up all tools |
| Bantigue, Jonna Mae | 01/22/2026 | 10:02 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error / avaya freeze Sysdown: Citrix Issue / call not disconnected / unable to pull up avaya |
| Encina, Felix John | 01/22/2026 | 3:08 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN, AVAYA and contact was disconnected. Affected account: *5439798991435801205 |
| Batilaran, Frenzy Earl Sydney | 01/23/2026 | 12:44 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call/server unreachable/kicked out of citrix call disconnected due to system issue. Please give customer a callback and issue her a voucher of for the same amount of her dispute which is 26.80 GBP. It was closed because she failed to respond about the document we needed wherein, she needs to copy it from the email and print to fill in. I transitioned her case into SNAD because it's "missing items", she received one out of 4. Please help her. She's vulnerable--living alone, has no one to rely on and has low digital skills. |
| Ponsaran, Andrea Kaye | 01/22/2026 | 11:54 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix disconnected Sysdown: Citrix and Avaya disconnected |
| Futotana, Abegaell | 01/23/2026 | 12:59 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and got kicked out from citrix. Had to restart VPN, avaya. Had to repull up all tools. |
| Cartujano, Ace Joseph | 01/23/2026 | 11:55 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Candoleta, Janine Pearl | 01/23/2026 | 2:15 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, and avaya issue took too long to load |
| Pinaroyo, Rica Mae | 01/17/2026 | 3:10 AM | 3:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze no audio while on call contact got disconnected |
| Cortes, Jd Grace | 01/23/2026 | 12:06 AM | 12:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/23/2026 Start Time: 12:06 AM End Time: 12:25 AM Issue: Got kick out to citrix and avaya while on lunch. Cannot log in, had to restart again and re pull up. Need to change citrix because of too much latency. Avaya takes time to load Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A |
| Birog, Sam Ryan Louise | 01/22/2026 | 11:54 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix disconnected Sysdown: Citrix and Avaya disconnected |
| Guevara, Prince Carl | 01/22/2026 | 11:51 PM | 12:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze / PDA Error / avaya freeze Sysdown: Citrix Issue / call not disconnected / unable to pull up avaya / Citrix logout |
| Arbis, Klarenz | 01/22/2026 | 11:51 PM | 12:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix disconnected Sysdown: avaya disconnected while on break |
| Tarucan, Joede-an | 01/17/2026 | 3:28 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while transferring call |Pulled up the Citrix and Denali but the call got disconnected. |
| Aguilar, Lovely | 01/22/2026 | 11:42 PM | 11:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: VPN Disconnected | Citrix close while on BREAK | DENALI ERROR Sys Down: Citrix Issue | Citrix close | Restarted AVAYA |
| Encina, Felix John | 01/22/2026 | 3:08 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the call and AVAYA. Affected account: *5439798991435801205 |
| Borlado, Lady Mae | 01/22/2026 | 12:50 PM | 1:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze Sysdown: Avaya disconnected / pulled up the avaya / set up tools |
| Ombega, Joey | 01/17/2026 | 4:26 AM | 4:33 AM | Citrix Latency - Change Citrix Server | Kicked out of Citrix while on call | Pulled up the Citrix and Denali but the call got disconnected. |
| Dariagan, Esequela May | 01/22/2026 | 12:47 PM | 1:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected, Kicked out from Citrix (while the call is still on going, delivered ghost spiel) Reason: Kicked out from Citrix (while on call), having hard time pulling up the Citrix (access denied) and Avaya |
| Artates, Micha Ella | 01/23/2026 | 11:50 PM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Micha Ella Artates Shift Date: 1/23/26 Start Time: 11:50 PM End Time: 12:15 AM Issue: Citrix froze while I'm on break. Citrix disconnected and I had to repull up my tools as well as Avaya and PDA. Avaya took to long to pull-up, I had to do Avaya fix. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 1-F Production Floor: 5th |
| Balontong, Nino Shary | 01/22/2026 | 1:16 PM | 1:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected | Citrix close while on call | DENALI ERROR Sys Down: Citrix Issue | Citrix close | Restarted AVAYA | LOGIN MULTIPLE TIMES |
| Lopez, Jocelyn | 01/23/2026 | 12:09 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/23/2026 Start Time: 12:09 AM End Time: 12:23 AM Issue: PDA glitch - I was able to punch break after sysdown but the call came in, I was able to answer the call and assist the customer but PDA time for break is running and I consumed 11mins of my break sched. while on the call. Account Number: 6050254971235281627 Was the call disconnected?: NA |
| Bantigue, Jonna Mae | 01/22/2026 | 2:10 PM | 2:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sysdown: Citrix Issue / call disconnected |
| Ibanez, Anacel | 01/23/2026 | 2:25 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix disconnected Account Number: 1854822064145624643 Was the call disconnected?:yes |
| Alayon, Alyn Joy | 01/17/2026 | 4:52 AM | 5:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze. VPN/Avaya Disconnected while on call | relaunched avaya/vpn/pda |
| Pancho, Ednamae | 01/22/2026 | 2:14 PM | 2:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / kicked out from citrix | PDA Error Sysdown: Citrix Issue / call disconnected |
| Bantigue, Jonna Mae | 01/23/2026 | 6:08 PM | 6:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sysdown: Citrix Issue / call disconnected |
| Borlado, Lady Mae | 01/23/2026 | 6:25 PM | 6:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sysdown: Citrix Issue |
| Obalo, Allen Carl | 01/23/2026 | 7:40 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze || citrix kicked out || Avaya dc || PDA Error Sysdown: Citrix Issue || Avaya issue |
| Binag, Roxan Joy | 01/17/2026 | 5:54 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Reset citrix and pull up tools again |
| Aguilar, Lovely | 01/23/2026 | 7:45 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and call went on dear air Sysdown: Citrix Issue / no audio |
| Catalan, Jowelyn | 01/23/2026 | 2:51 PM | 3:51 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX LOG out/PDA ERROR |
| Guevara, Prince Carl | 01/23/2026 | 7:51 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sysdown: Citrix Issue / Citrix log out |
| Arbis, Klarenz | 01/23/2026 | 7:48 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / PDA Error Sysdown: Citrix Issue | Avaya error AN: 1509702612793607671 | UAA | educate cx | call got dc due to sysdown | endorsed for cb |
| Pancho, Ednamae | 01/23/2026 | 8:00 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: citrix froze | PDA error while on lunch Sysdown: Citrix Issue | PDA error |
| Graciadas, John Wilbert | 01/22/2026 | 4:00 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate 's citrix was froze and PDA went into error. AVAYA and VPN was disconnected. |
| Bueno, Patricia Nicole | 01/17/2026 | 4:23 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '4836522596303194058. Got kicked out of citrix. had to pull up tools | Had to restart citrix and pulled up tools again. |
| Dariagan, Esequela May | 01/23/2026 | 8:48 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: VPN Disconnected, Citrix froze (while the call is still going on, delivered ghost spiel), PDA Error AN : No account pulled out yet (7886101443 - phone number to be endorsed for CB) |
| Ofalla, Louis Kenneth | 01/23/2026 | 7:52 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze || citrix kicked out || Avaya dc || PDA Error Sysdown: Citrix Issue || Avaya issue |
| Caingcoy, Rolly | 01/23/2026 | 9:57 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix got kicked-out while on ready | Need to set-up everything again Sysdown: Citrix got kicked-out || Avaya issue |
| Bantigue, Jonna Mae | 01/23/2026 | 10:18 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze / avaya disconnected Sysdown: Citrix disconnected | need to pull avaya and set up |
| Borlado, Lady Mae | 01/23/2026 | 10:25 PM | 10:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze Sysdown: Citrix disconnected / set up tools |
| Demandaco, Cristy | 01/17/2026 | 6:57 AM | 7:05 AM | Citrix Latency - Change Citrix Server | after the call ended citrix froze and PDA went error | restart avaya and vpn |
| Bilbao, Kryztelle Faith | 01/23/2026 | 11:45 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze/kickout/avaya logout Sysdown: Citrix disconnected / avaya logout |
| Ambrosio, Mica | 01/23/2026 | 1:28 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Aguilar, Lovely | 01/23/2026 | 11:42 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and call went on dear air then it got disconnected Sysdown: Citrix Issue. |
| Dy, Aaron Matthew | 01/23/2026 | 1:55 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Ponsaran, Andrea Kaye | 01/23/2026 | 11:40 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze/kickout/avaya logout Sysdown: Citrix disconnected / avaya logout |
| Casador, Christian Neri | 01/23/2026 | 1:51 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix |
| Galagate, Kheven | 01/23/2026 | 2:09 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Guevara, Prince Carl | 01/23/2026 | 11:52 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze and call went on dear air then it got disconnected Sysdown: Citrix Issue. |
| Zurbano, Ma Evonne | 01/23/2026 | 2:27 AM | 2:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Cordova, Jayvin | 01/23/2026 | 3:04 PM | 3:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Majen, Jenylyn | 01/23/2026 | 1:36 AM | 1:40 AM | Avaya Issue - Freeze | advised tm to restart pda and avaya. |
| Birog, Sam Ryan Louise | 01/23/2026 | 11:54 PM | 12:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze Sysdown: Citrix disconnected |
| Valenzuela, Keziah Mae | 01/23/2026 | 3:14 PM | 3:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : PDA ERROR |
| Arbis, Klarenz | 01/23/2026 | 11:50 PM | 12:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze | Avaya error Sysdown: Citrix Issue | Avaya error AN: 1213018241560591880 | unable to pull up account | cx unable to provide last 4 digits of the card | call got dc due to |
| Obalo, Allen Carl | 01/23/2026 | 11:56 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error while on break Sysdown: PDA error |
| Pancho, Ednamae | 01/23/2026 | 12:47 AM | 1:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix froze for a while and got disconnected while on break | PDA Error Sysdown: Citrix froze for a while and got disconnected while on break | PDA Error |
| Buhayo, Neil | 01/23/2026 | 1:18 AM | 1:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix froze and got disconnected while on Call | PDA Error Sysdown: Citrix froze and logged out and got disconnected while on call| PDA Error |
| Poticar, Mark Harold | 01/23/2026 | 12:02 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix freeze Sysdown: kicked out from citrix | avaya takes time to load |
| Cezar, Mary Mae | 01/17/2026 | 6:57 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call | pull up citrix / restart all tools and avaya |
| Abong, Lester John | 01/17/2026 | 7:18 AM | 7:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break | PDA Error | Had to restart PDA and AVAYA | Re launched VPN/ Avaya and PDA |
| Didulo, Liezel | 01/17/2026 | 7:17 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break | Kicked out from Citrix. | Re launched VPN/ Avaya and PDA. Setup tools again. |
| Bajande, Jemima | 01/17/2026 | 7:00 AM | 7:12 AM | Citrix Latency - Change Citrix Server | Citrix froze and disconnected | Had to pull up tools again | |
| Chu, Kenny Lloyd | 01/17/2026 | 7:08 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and denali error while on call | call was disconnected | restarted all tools |
| Bocala, John Loyd | 01/23/2026 | 3:21 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm, to finish first the chat before restarting |
| Basas, Gerlyn | 01/23/2026 | 3:32 AM | 3:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Beltran, Mary Grace | 01/23/2026 | 3:17 AM | 3:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected- Call disconnected |
| Prudente, Rhyme Roger | 01/17/2026 | 7:21 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break. Citrix disconnected and kicked out | Pull up new Citrix | re-pull up all tools |
| Alayon, Alyn Joy | 01/17/2026 | 7:26 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Break | Stamped on time from BREAK but PDA went spinning then had a pop up message "error changing states | relaunched avaya/vpn/pda |
| Lucahin, Angelie | 01/22/2026 | 1:45 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze –Contacts Disconnected PDA Freese while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA And VPN Only |
| Tarucan, Joede-an | 01/17/2026 | 7:26 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while waiting for the next call | Pulled up the Citrix and all tools |
| Bocala, John Loyd | 01/23/2026 | 3:32 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Pinaroyo, Rica Mae | 01/17/2026 | 7:13 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix kicked out while on break unable to log in to citrix | Pull up new citrix| re-pull up all tools |
| Dasig, Symon John | 01/21/2026 | 10:45 PM | 11:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Dasig, Symon John | 01/22/2026 | 6:36 PM | 7:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Galleno, Mark | 01/23/2026 | 11:33 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready |
| Begaso, Jestine Marie | 01/22/2026 | 8:42 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Magbanua, Ailyn | 01/23/2026 | 11:30 PM | 11:32 PM | No Audio - PDA/ other tools still functional | PDA error before shift |
| Celino, Chriselle | 01/23/2026 | 1:31 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:31 AM Citrix froze while on call (no acct pulled out yet) || 1:34 AM Citrix unfroze\PDA went Error and call got DC || Restart tools |
| Dasig, Symon John | 01/22/2026 | 8:51 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Iguin, Harlyn Mae | 01/23/2026 | 11:53 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | AVAYA FREEZE cannot hear cx |
| Borda, Lourgene | 01/23/2026 | 1:34 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on call need to pull up AVAYA and VPN |
| Acervo, Erika | 01/22/2026 | 8:48 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Salvador, KC | 01/22/2026 | 10:15 PM | 10:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Barrios, Michael | 01/22/2026 | 11:42 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Acervo, Erika | 01/22/2026 | 12:43 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Calsena, April Dexter | 01/01/2026 | 12:26 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA turned WHITE , call not disconnected |
| Dasig, Symon John | 01/23/2026 | 6:02 PM | 6:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Begaso, Jestine Marie | 01/23/2026 | 6:07 PM | 6:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Santos, Raquel | 01/23/2026 | 12:46 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call | call disconnected |
| Ciudad, John Lawrence | 01/23/2026 | 6:46 PM | 6:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: coach Jerelyn Contemplo (CW) |
| Sonio, Jomark Vincent | 01/23/2026 | 12:16 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | : citrix froze, call disconnected, pulling up new citrix took longer, endorsed cx for a call back |
| Zulieta, Vanessa | 01/23/2026 | 6:51 PM | 7:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Esporma, Hannah Mae | 01/23/2026 | 3:14 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | call disconnected |
| Biclar, Andreia Sacci | 01/23/2026 | 7:45 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ferd |
| Barrios, Michael | 01/23/2026 | 7:48 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Nepomuceno, Shenie | 01/23/2026 | 3:15 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | call disconnected | had to pull up Citrix and tools |
| Quicoy, Febelyn | 01/23/2026 | 7:51 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Calsena, April Dexter | 01/01/2026 | 3:23 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | call disconnected |
| Acervo, Erika | 01/23/2026 | 8:45 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/23/2026 | 8:45 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Alayon, Alexander Paul | 01/23/2026 | 3:26 AM | 3:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Dasig, Symon John | 01/23/2026 | 8:51 PM | 9:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Zulieta, Vanessa | 01/23/2026 | 10:52 PM | 11:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Magbanua, Ailyn | 01/23/2026 | 3:29 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/call disconnected |
| Santos, Raquel | 01/23/2026 | 3:46 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |call not disconnected |
| Balasa, Lhea Joy | 01/23/2026 | 1:46 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call need to pull up AVAYA and VPN |
| Deocampo, Joemar | 01/01/2026 | 1:46 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on call need to pull up AVAYA and VPN |
| Biclar, Andreia Sacci | 01/23/2026 | 11:46 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Quicoy, Febelyn | 01/23/2026 | 11:53 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/23/2026 | 12:45 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Navarra, Danelyn | 01/23/2026 | 11:46 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & disconnected while on call. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Alovera, Rosalie | 01/23/2026 | 11:58 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix freeze, audio disappeared, did ghost spiel restarted and stamp on lunch |
| Flores, Angelica | 01/23/2026 | 1:00 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on ready kick out from citrix and need to login to avaya and VPN |
| Sobredo, Mark Bryan | 01/23/2026 | 1:08 AM | 1:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Dasig, Symon John | 01/23/2026 | 12:59 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Dimo, Charisse | 01/23/2026 | 1:01 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Randoy, Jenebeth | 01/23/2026 | 2:10 AM | 2:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while on ready | Restarted Tools |
| Acervo, Erika | 01/23/2026 | 1:08 AM | 1:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Rubio, Mary Ann | 01/23/2026 | 1:05 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch, Restarted Citrix , VPN and avaya to pull PDA and all the |
| Barrios, Michael | 01/23/2026 | 1:25 AM | 1:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Manican, Joanna Len | 01/23/2026 | 2:31 AM | 2:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while on ready | Restarted VPN, AVAYA and PDA |
| Ocana, Keth David | 01/23/2026 | 4:04 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Almasol, Shaira Rose | 01/23/2026 | 1:56 AM | 2:10 AM | No Audio - PDA/ other tools still functional | no audio |
| Sonio, Jomark Vincent | 01/23/2026 | 1:29 AM | 1:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Sonio, Jomark Vincent | 01/23/2026 | 4:16 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call not disconnected, cx no response, total silent |
| Arbolado, Danielle | 01/23/2026 | 3:03 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA and Avaya |
| Arbolado, Danielle | 01/23/2026 | 3:33 PM | 3:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA and Avaya |
| Casador, Christian Neri | 01/23/2026 | 3:45 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA loading error |
| Viejo, Jerilee | 01/23/2026 | 3:45 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA |
| Anisco, Jannah Gift | 01/23/2026 | 3:50 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restarted Citrix and PDA |
| Federiso, Maria Angela | 01/23/2026 | 4:31 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Citrix // Restart Avaya, PDA |
| Ebuna, Ckim Wesley | 01/23/2026 | 2:14 AM | 2:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | advised tm to restart pda and avaya |
| Tambong, Levi | 01/23/2026 | 1:46 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to reset-up tools again after long call. ADvised TM that moving forward for lengthy downtime he can seek WF to help TM immediately. |
| Daniel, Mark Jojit | 01/23/2026 | 4:55 AM | 4:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA/AVAYA |
| Jamelarin, Uziel Ann | 01/23/2026 | 2:37 AM | 2:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart pda and avaya. |
| Resurreccion, Rodel John | 01/23/2026 | 4:32 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE | CITRIX DISCONNECTED | CALL DISCONNECTED | HARD RESET |
| Alayon, Franz Wilson | 01/23/2026 | 12:49 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Got kicked out of citrix while on call. |
| Fullo, Danica | 01/20/2026 | 10:00 PM | 10:02 PM | Citrix Latency - Change Citrix Server | N/A |
| Salcedo, Angelie | 01/23/2026 | 3:48 AM | 3:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break |
| Masillones, Mhel Serville | 01/20/2026 | 12:28 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tebia, Brian Shane | 01/23/2026 | 2:04 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix, Denali error |
| Fullo, Danica | 01/20/2026 | 1:50 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Scobie, Rosalie | 01/23/2026 | 1:59 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on Lunch |
| Veronica, Nino | 01/23/2026 | 1:58 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on lunch |
| Tebia, Brian Shane | 01/20/2026 | 1:49 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cabe, Marchelle | 01/23/2026 | 1:40 AM | 1:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch |
| Villaruz, Rhen Mae | 01/20/2026 | 5:50 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Masillones, Mhel Serville | 01/23/2026 | 1:50 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | system down while on lunch |
| Masillones, Mhel Serville | 01/20/2026 | 5:55 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Scobie, Rosalie | 01/20/2026 | 5:50 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Fetalino, Joemarie | 01/20/2026 | 3:51 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Basilonia, NJ | 01/22/2026 | 6:01 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/ screen freeze/idle error, it takes multiple time connecting to the VPN |
| Manuel, Sebastian | 01/22/2026 | 6:13 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown/screenfreeze |
| Cabe, Marchelle | 01/22/2026 | 6:11 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Veronica, Nino | 01/22/2026 | 6:17 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/ screen freeze/idle error, it takes multiple time connecting to the VPN |
| Scobie, Rosalie | 01/22/2026 | 5:49 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/citrix froze |
| Unasin, Kyla | 01/20/2026 | 10:00 PM | 10:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Fullo, Danica | 01/22/2026 | 5:57 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/ screen freeze/ kick out from citrix, it takes multiple time connecting to the VPN |
| Graciadas, John Wilbert | 01/22/2026 | 4:00 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error AVAYA and VPN was disconnected Affected account: *1392331708364641796 |
| Asegnacion, Abegail Lorraine | 01/22/2026 | 5:34 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/screen frozen/ kick out from citrix |
| Lucahin, Angelie | 01/23/2026 | 5:45 AM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm restart Citrix and stamp on ready right away. |
| Devera, Chris Bob Jasper | 01/22/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error. Affected account: *2098282544810574913 |
| Dela Cruz, Pearl May | 01/23/2026 | 6:13 AM | 6:16 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/screen frozen/ kick out from citrix |
| Fullo, Danica | 12/31/2025 | 10:11 PM | 10:13 PM | Citrix Latency - Change Citrix Server | N/A |
| Masillones, Mhel Serville | 01/23/2026 | 5:56 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and loged out |
| Tablo, Roxann | 01/23/2026 | 5:47 AM | 5:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix and stamp on ready right away. |
| Devera, Chris Bob Jasper | 01/22/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze. VPN disconnected and PDA went into error. Affected account: *2098282544810574913 |
| Quibrantar, John Paul Phillip | 01/23/2026 | 5:46 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/screen frozen/ kick out from citrix |
| Borda, Lourgene | 01/23/2026 | 5:50 AM | 5:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tmt o restart Citrix and stamp on ready right away. |
| Veronica, Nino | 01/22/2026 | 5:45 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/screen frozen/kick out from citrix |
| Unasin, Kyla | 01/22/2026 | 5:34 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | system down/screen froze/kick out from citrix |
| Bason, Jomari | 01/22/2026 | 5:34 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | systemdown log out, citrix took too long to login |
| Veronica, Nino | 01/21/2026 | 10:02 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was kicked out form citrix, had to log back in again |
| Dalumpines, Athea Trisha | 01/22/2026 | 4:26 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze VPN was disconnected and encountered audio issue. Affected account: *2149812546062944474 |
| Tebia, Brian Shane | 01/22/2026 | 3:47 AM | 3:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | receive contact thru messaging| account did not auto populate| not validated manually pulled up account.need to logout and stamp again to ready. |
| Salcedo, Angelie | 01/22/2026 | 3:48 AM | 3:55 AM | Citrix Froze - CONTACTS DISCONNECTED | systemdown log out, citrix took too long to login |
| Deocampo, Joemar | 01/23/2026 | 5:47 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and stamp on ready right away. |
| Quibrantar, John Paul Phillip | 01/23/2026 | 2:46 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Cabe, Marchelle | 01/22/2026 | 2:20 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | spark not working need to restart citrix |
| Lubrin, Mary Gwyneth | 01/23/2026 | 5:49 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and stamp on ready right away. |
| Masillones, Mhel Serville | 01/21/2026 | 12:46 PM | 12:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pda error II had to respond to my CX through chat and pull up again. |
| Veronica, Nino | 12/31/2025 | 1:57 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Pda error during lunch break |
| Tebia, Brian Shane | 01/21/2026 | 1:07 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout of citrix |
| Asegnacion, Abegail Lorraine | 01/21/2026 | 2:10 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kickout of citrix while on Lunch Break II had to pull up tools again |
| Randoy, Jenebeth | 01/23/2026 | 6:10 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call was disconnected |
| Arbolado, Danielle | 01/23/2026 | 5:38 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze//citrix kickout//call disconnected |
| Jore, Paul Vincent | 01/23/2026 | 5:43 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout / call disconnected. |
| Unasin, Kyla | 01/21/2026 | 2:13 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze II had to wait for it to work again and pull up denali as it went error |
| Algarne, Roby Jean | 01/23/2026 | 5:47 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze kickedout // denali error // no call |
| Bordan, Rielyn Mae | 01/23/2026 | 6:08 AM | 6:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze kickedout // denali error // call disconnected |
| Manuel, Sebastian | 01/21/2026 | 2:14 AM | 2:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze II had to wait for it to work again and pull up denali as it went error |
| Enetorio, Fren Jotham | 01/23/2026 | 6:01 AM | 6:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze kickedout // denali error // call disconnected |
| Fullo, Danica | 01/21/2026 | 2:12 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down during call with a cx finished the call and set up again |
| Delos Santos, Hubert Clifford | 01/23/2026 | 6:27 AM | 6:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kick out after lunch all tools restated |
| Alcos, Jenny | 01/23/2026 | 6:34 PM | 6:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Bisnar, Ma Lucevie | 01/23/2026 | 3:07 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Duabe, Danica Faye | 01/23/2026 | 3:14 AM | 3:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | advised tm to restart avaya and denali once done with ghost spiel |
| Salcedo, Angelie | 01/21/2026 | 2:27 AM | 2:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze II had to wait for it to work again and pull up denali as it went error |
| Candido, Rhea Mae | 01/23/2026 | 3:01 AM | 3:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish async contacts first then restart PDA and Avaya |
| Tariao, John David | 01/23/2026 | 4:49 AM | 5:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM got kick out on citrix while on LUNCH/BREAK |
| Zapico, Rosario | 01/23/2026 | 5:52 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ambay, Anne Nicole | 01/23/2026 | 6:08 AM | 6:15 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Virgo, Jeniebabes | 01/23/2026 | 3:20 AM | 3:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime. Advised TM to restart PDA and avaya. |
| Rescate, Paul Jensen | 01/23/2026 | 6:10 AM | 6:17 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Diaz, Frenmar | 01/23/2026 | 5:48 AM | 5:53 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Borbon, Jeanilee | 01/23/2026 | 6:11 AM | 6:40 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Legaspi, Li Gorton | 01/23/2026 | 6:36 AM | 6:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Bolante, Pholla Jeve | 01/01/2026 | 5:07 AM | 5:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Got kicked out of citrix while on call | hard reset |
| Aman, Justine Carl | 01/23/2026 | 3:19 AM | 3:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to provide ghost spiel then restart pda and avaya. |
| Nicodemus, Mary Joy | 01/23/2026 | 5:14 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/ Kicked out of Citrix while on Avail |
| Escalada, Jacene Joy | 01/23/2026 | 6:08 AM | 6:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to restart Citrix, avaya, VPN and stamp on ready right away. |
| Arao, Joy | 01/23/2026 | 5:25 AM | 5:32 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/ Kicked out of Citrix while on call |
| Veronica, Nino | 01/21/2026 | 5:37 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down / IDLE error |
| Galagate, Kheven | 01/23/2026 | 5:38 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/ Kicked out of Citrix while on call |
| Espedillon, Edelmar | 01/23/2026 | 5:52 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error/ Kicked out of Citrix while on call |
| Dy, Aaron Matthew | 01/23/2026 | 5:42 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix no tools |
| Arroyo, Jevine France | 01/23/2026 | 3:21 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to finish async contact first then restart pda and avaya |
| Hiloma, Ronalie | 01/23/2026 | 12:00 AM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | while the call on hold -experienced system froze and then the call disconnected avaya and disconnected citrix |
| Almasol, Shaira Rose | 01/23/2026 | 5:09 AM | 5:23 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error while waiting for next call. Kicked out from citrix. |
| Capurcos, Joan | 01/22/2026 | 9:00 AM | 9:12 AM | Citrix Froze - CONTACTS DISCONNECTED | non-Audio call got disconnected |
| Zurbano, Ma Evonne | 01/23/2026 | 5:29 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Kicked out of Citrix while on call| Took time Avaya to load hard restart 2x |
| Casador, Christian Neri | 01/23/2026 | 5:56 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of cetrix |
| Iguin, Harlyn Mae | 01/23/2026 | 3:53 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected (call not disconnect pda is working and avaya also) |
| Discutido, Karen Grace | 01/23/2026 | 2:51 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check downtime. TM had issue with VPN and PDA. Advised TM to finish async contacts first then restart PDA and Avaya after. |
| Busquit, Crislen | 01/23/2026 | 5:53 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error, citrix froze/ had to logout while on call and ready |
| Galagate, Kheven | 01/23/2026 | 6:27 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call |
| Arao, Joy | 01/23/2026 | 6:45 AM | 6:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call |
| Basilonia, NJ | 01/22/2026 | 5:23 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze II had to wait for it to work again and pull up denali as it went error |
| Billones, Ralph Elliz | 01/22/2026 | 5:50 AM | 6:03 AM | Citrix Latency - Change Citrix Server | systemdown log out, citrix took too long to login |
| Parreno, Mark Anthony | 01/23/2026 | 1:54 AM | 1:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Condez, Rea Angelika | 01/23/2026 | 1:33 AM | 1:42 AM | Avaya Issue - Freeze | PDA error, not kickout, avaya froze sign in failed had to restart |
| Abajar, Allysa | 01/23/2026 | 1:36 AM | 1:38 AM | Avaya Issue - Freeze | avaya freeze |
| Fullo, Danica | 01/21/2026 | 6:17 AM | 6:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | sysdown screen freeze. log out from VPN II had to login in again |
| Vista, Bernie | 01/23/2026 | 4:50 AM | 4:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya and citirx. |
| Abajar, Allysa | 01/23/2026 | 5:38 AM | 5:44 AM | No Audio - PDA/ other tools still functional | citirx kick out, no audio cx, Pda error |
| Villaruz, Mae Ann | 01/21/2026 | 6:20 AM | 6:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down log out |
| Anisco, Jannah Gift | 01/23/2026 | 7:05 AM | 7:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/Citrix kicked out |
| Ariaga, Trixie | 01/23/2026 | 5:41 AM | 5:50 AM | Avaya Issue - Freeze | Citrix FROZE | PDA Error | Citrix Kickout |
| Fundal, Riny Lance | 01/23/2026 | 5:48 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error |
| Tebia, Brian Shane | 01/21/2026 | 6:18 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix kick out during break, could not sign in to avaya |
| Scobie, Rosalie | 01/21/2026 | 6:06 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kick out during on Async |
| Espinosa Jr, Mervin | 01/22/2026 | 5:46 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN was disconnected while on lunch and PDA went into error Ticket Number: IMS0836783 |
| Arconada, Eva | 01/23/2026 | 6:39 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart pda, citrix and avaya. |
| Liganzon, John Loren | 01/23/2026 | 10:18 PM | 10:23 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Montalban, Lorebe | 01/22/2026 | 5:45 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN was disconnected and PDA went into error while on lunch Ticket Number: IMS0836783 |
| Liganzon, John Loren | 01/23/2026 | 5:38 AM | 5:50 AM | Avaya Issue - Freeze | Citrix Froze || PDA disconnected call disconnected |
| Ayuda, Ma Victoria | 01/22/2026 | 5:48 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's AVAYA and VPN was disconnected while on lucnh and PDA went into error. Ticket Number: IMS0836783 |
| Candido, Rhea Mae | 01/23/2026 | 7:01 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Citrix, PDA and Avaya. |
| Scobie, Rosalie | 01/21/2026 | 6:06 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Duabe, Danica Faye | 01/23/2026 | 7:14 AM | 7:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Advised TM to restart PDA and Avaya. |
| Basas, Gerlyn | 01/23/2026 | 11:30 PM | 11:34 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze at 11: 28 PM// unable to stamp ready on time // here already before 15 mins of shift// reported |
| Almasol, Shaira Rose | 01/23/2026 | 7:27 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error while on Lunch |
| Nepomuceno, Shenie | 01/23/2026 | 7:26 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch / unable to relogin to Citrix / had to restart PC |
| Manican, Joanna Len | 01/23/2026 | 6:32 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, contact disconnected |Restarted VPN, AVAYA and PDA / Was able to go on ready but Citrix got disconnected , restarted tools twice |
| Magluyan, Grace Alondra Joy | 01/21/2026 | 6:20 AM | 6:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA was disconnected. |
| Galleno, Mark | 01/23/2026 | 3:35 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready was kick out and took time for Citrix to pull up need to restart and pull up tools again. |
| Esporma, Hannah Mae | 01/23/2026 | 7:25 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch |
| Basas, Kirk Michael | 01/23/2026 | 3:04 AM | 3:11 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX / DENALI ERROR |
| Azarraga V, Joselito | 01/23/2026 | 7:20 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart Pda and and avaya. |
| Abrise, Fatima | 01/23/2026 | 2:27 AM | 2:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got disconnected while on call and PDA went error |
| Bason, Jomari | 01/21/2026 | 4:10 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze. log out from VPN |
| Marcelo, Johoney | 01/23/2026 | 7:33 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch |
| Quibrantar, John Paul Phillip | 01/01/2026 | 12:08 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze II had to repull up tools again |
| Delos Santos, Hubert Clifford | 01/23/2026 | 6:27 AM | 6:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out after lunch all tools restarted |
| Nadate, Jonnabell | 01/23/2026 | 7:33 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on lunch |
| Bocala, John Loyd | 01/23/2026 | 7:21 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish async contacts first then, restart PDA and Avaya. |
| Basas, Kirk Michael | 01/23/2026 | 7:08 AM | 7:14 AM | Citrix Froze - CONTACTS DISCONNECTED | kicked out of citrix, had to pull up tools all over again |
| Calsena, April Dexter | 01/23/2026 | 7:41 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out while on lunch |
| Arroyo, Jevine France | 01/23/2026 | 7:21 AM | 7:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish chat contacts first then after that restart PDA and Avaya. |
| Balasa, Rogie | 01/21/2026 | 12:08 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Garbo, Maru | 01/23/2026 | 7:16 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Call got disconnected due system issue | Citrix freeze | re pull-up tools. |
| Villaruz, Rhen Mae | 01/21/2026 | 7:11 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Capurcos, Joan | 01/23/2026 | 7:18 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and log out call got disconnected due to system issue. |
| Balasa, Rogie | 01/21/2026 | 4:12 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | "PDA error while stamping to pending break II had to restart as I was kicked out from citrix " |
| Arconada, Eva | 01/23/2026 | 2:37 AM | 2:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s): 5608128244699337607 Describe your issue: Citrix Froze while on call. |
| Donato, Elizabeth | 01/23/2026 | 3:30 AM | 3:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze and Disconnected at 03:33 AM- CONTACTS NOT DISCONNECTED. Logged in to Citrix and continued assisting contacts. Message pended at 03:35 AM and immediately stamped on ready. Affected account (s) : 2092653400795736071& 6012632164661699571, 5546061357212659236 |
| Casimero, Ma Jonaville | 01/23/2026 | 4:24 AM | 4:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Affected account (s): 1978506222966957608 Describe your issue: Citrix Froze while on call. Call got disconnected as cx was unresponsive. Kicked out of Citrix. Relaunched Avaya and PDA then re-pulled Citrix and set up tools. |
| Albay, Alrry | 01/23/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 12:00 AM End Time: 12:08 AM Issue Type: Citrix suddenly froze/Call not disconnected but No Audio Account Number: - 1386904226320305650 - endorsed thru callback tracker Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Virgo, Jeniebabes | 01/23/2026 | 7:20 AM | 7:34 AM | Citrix Froze - CONTACTS DISCONNECTED | ADvised TM to restart PDA, avaya and coach. |
| Magdaluyo, Claire Mae | 01/23/2026 | 12:17 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 12:17 AM End Time: 12:18 AM Issue Type: Citrix froze while on call after system resume Cx is no longer responding and requested callback Account Number: - 5223017467103939246 Pod Number/Letter: 20 C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/23/2026 | 12:08 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/23/2026 Start Time End Time: 12:08 AM - 12:21 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while attempting to xfer the cx / repull up denali Account number: 5637004678832850515 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Aman, Justine Carl | 01/23/2026 | 7:16 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to provide ghost spiel then restart pda, avaya nad citrix. |
| Algoso, Kyla Joy | 01/23/2026 | 12:28 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 12:28 AM End Time: 12:36 AM Issue Type: Citrix suddenly froze/denali error while on call/ Call disconnected Account Number: - 2080604359791655146- endorsed thru callback tracker Pod Number/Letter: 20-A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Amparo, Ana Roces | 01/22/2026 | 5:56 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The teammate was disconnected from citrix. When the teammates was logged in, PDA went into error. |
| Gamlanga, Christine Grace | 01/23/2026 | 5:43 AM | 5:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: January 22, 2026 Start Time | End Time: 5:43 – 5:51 AM Issue Type: After lunch, citrix was disconnected, had to set up tools again. Pod Number/Letter: 20-C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Visto, Josellel | 01/23/2026 | 2:00 AM | 2:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: January 23, 2026 Start Time | End Time: 2:00 AM - 2:07 AM Issue Type: After lunch, citrix was disconnected, had to set up tools again. Pod Number/Letter: 19- C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Basas, Gerlyn | 01/23/2026 | 7:40 AM | 7:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart PDA, citrix and avaya. |
| Parohinog, Reynan | 01/22/2026 | 5:31 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's VPN and PDA went into error while on lunch. Teammate's citrix froze Ticket Number: IMS0836783 |
| Tulale, Mae Con | 01/23/2026 | 2:00 AM | 2:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/23/2026 Start Time End Time: 2:00-2:05 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): stamp on ready but PDA is loading, Restart PDA and stamp on ready again Account Number: NA Pod Number/Letter: 16-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: |
| Alvero, Eleandro | 01/22/2026 | 5:49 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected including the VPN and PDA went into error while on lunch. |
| Zolina, Ma Vhency Rose | 01/23/2026 | 2:05 AM | 2:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/23/2026 Start Time End Time: 02:05 AM-02:15 AM Issue Type (e.g., Citrix, Latency, Denali error while on lunch, kicked out of citrix. Had to restart and pull up tools again. Account number: N/A Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 433959/mzolina |
| Magallanes, Dylan Matthew | 01/23/2026 | 2:01 PM | 2:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 23, 2026 Start Time | End Time: 2:01:12 AM-2:12:02 AM Issue Type: After lunch, citrix was disconnected, had to set up tools again. Pod Number/Letter: 20--G Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tambong, Levi | 01/23/2026 | 5:40 AM | 5:48 AM | Avaya Issue - Freeze | Advised TM to restart PDA, avaya and citrix. |
| Majen, Jenylyn | 01/23/2026 | 5:38 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDA, avaya and citrix. |
| Preciosa, Marie Antonette | 01/23/2026 | 2:03 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 23-JAN-2026 Start Time: 2:03 AM End Time: 2:13 AM Issue Type: Citrix kicked out while on lunch Account Number: - NA Pod Number/Letter: 19 B Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Preciosa, Marie Antonette | 01/23/2026 | 2:03 AM | 2:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 23-JAN-2026 Start Time: 2:03 AM End Time: 2:13 AM Issue Type: Citrix kicked out while on lunch Account Number: - NA Pod Number/Letter: 19 B Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Estialbo, Rochilyn Joy | 01/23/2026 | 5:39 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDA, avaya and citrix. |
| Ore, Francis Riel | 01/23/2026 | 2:08 AM | 2:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 23, 2026 Start Time | End Time: 2:08 AM-2:16 AM Issue Type: After lunch ,PDA error Pod Number/Letter: 21-G Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 01/23/2026 | 2:06 AM | 2:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 23-JAN-2026 Start Time: 2:06 AM End Time: 2:18 AM Issue Type: Citrix kicked out while on lunch/restart Citrix and set up tools again Account Number: - NA Pod Number/Letter: 20 -B Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April/WF Rhayne |
| Mercado, Rozeth | 01/23/2026 | 5:42 AM | 5:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDA, citrix and avaya. |
| Preciosa, Marie Antonette | 01/23/2026 | 2:09 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/23/2026 Start Time End Time: 2:09 AM - 2:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA/Denali error after lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Viejo, Jerilee | 01/23/2026 | 7:45 AM | 7:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : Citrix froze/PDA error/Cs on hold/ |
| Samino, Anthony Josh | 01/23/2026 | 2:08 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/23/2026 Start Time End Time: 2:08 AM-2:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error after lunch Account Number: NA Pod Number/Letter: 21-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Encina, Felix John | 01/22/2026 | 7:07 AM | 7:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix ws froze and disconnected. PDA went into error. Affected account:` *2037101696246520746 |
| Olanga, Jolimae | 01/23/2026 | 2:02 PM | 2:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 23-JAN-2026 Start Time: 2:02 AM End Time: 2:19AM Issue Type: Got kicked out from Citrix while on lunch Account Number: - Pod Number/Letter: 21-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: |
| Parohinog, Reynan | 01/23/2026 | 12:02 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error. |
| Marcelino, Joselle | 01/23/2026 | 2:11 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 23-JAN-2026 Start Time: 02:11 AM End Time: 02:21 AM Issue Type: Kicked out of Citrix while on lunch. Restarted tools Account Number: Pod Number/Letter: 19/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/23/2026 | 2:10 AM | 2:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/23/2026 Start Time End Time: 02:10 AM - 02:32 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out to citrix while on lunch / Repull up all the tools Account number: N/A Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Jimenez, Jenefer | 01/23/2026 | 1:42 AM | 2:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/23/2026 Start Time End Time: 01:42 AM - 02:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on lunch Account number: N/A Pod Number/Letter: 20 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 01/23/2026 | 2:25 AM | 2:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 2:25 AM End Time: 2:57 AM Issue Type: Citrix kicked out while on Call/restart Citrix and set up tools again/call was not disconnected. SUp call taken over by TL John Account Number: - 4842586686768455195 Pod Number/Letter: 20 -B Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April/TL John |
| Magdaluyo, Claire Mae | 01/23/2026 | 3:44 AM | 3:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 23-JAN-2026 Start Time: 12:00 AM End Time: 12:08 AM Issue Type: Citrix suddenly froze/Call not disconnected but No Audio Account Number: - 1386904226320305650 - endorsed thru callback tracker Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ponce, Renz Kirby | 01/23/2026 | 3:41 AM | 4:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 03:41 AM End Time: 04:09 AM Issue Type: Citrix froze| Kicked out of Citrix while on call but call not disconnected needed to resolve the Cx issue first before restarting Avaya to log in to PDA and set up the tools again. Account Number:5611410564261234693 Pod Number/Letter: 21-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Albay, Alrry | 01/23/2026 | 4:15 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 23-JAN-2026 Start Time: 4:15 AM End Time: 4:24 AM Issue Type: Kicked out of Citrix while on Break/Call not disconnected but No Audio Account Number: - n/a Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Algoso, Kyla Joy | 01/23/2026 | 4:00 AM | 4:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 4:0 AM End Time: 4:34 AM Issue Type: Citrix suddenly froze/Denali error while on call/ Call disconnected and restart tools Account Number: - 6068352777823850632- endorsed thru callback tracker Pod Number/Letter: 20-A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/23/2026 | 4:24 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 4:24 AM End Time: 4:38 AM Issue Type: Citrix frooze and got kicked out but I was able to recover my tools Account Number: - 5635196027607922529- endorsed thru callback tracker Pod Number/Letter: 21-B Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Graciadas, John Wilbert | 01/23/2026 | 12:00 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Contact was disconnected. Affected account: *1804956057025032699 |
| Zolina, Ma Vhency Rose | 01/23/2026 | 5:41 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 05:41am End Time: 05:50 am Issue Type: Citrix froze, kicked out of citrix, had to pull up tools again. Account Number: - 6053414276765701140- endorsed for callback Pod Number/Letter: 19-A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/23/2026 | 5:28 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/23/2026 Start Time End Time: 5:28 AM - 5:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Oloroso, Mark Bryan | 01/23/2026 | 6:44 AM | 6:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR/CD/Avaya logged out |
| Ayuda, Ma Victoria | 01/23/2026 | 11:08 PM | 11:18 PM | No Audio - PDA/ other tools still functional | Teammate's tele-connector wasn't working audio issue was reported to wf. Affected account: *1297014173125306350 |
| Visto, Josellel | 01/23/2026 | 5:40 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 05:40 AM End Time: 05:59 AM Issue Type: Citrix froze while on call cx no longer responding ghost call citrix log out takes time to log back in Account Number: 2030573343195259113 Pod Number/Letter: 19- E Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dalumpines, Athea Trisha | 01/23/2026 | 1:41 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected |
| Jimenez, Jenefer | 01/23/2026 | 5:41 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 23-JAN-2026 Start Time: 05:41am End Time: 05:57 am Issue Type: Citrix froze, kicked out of citrix, had to pull up tools again. Account Number: - Pod Number/Letter: 20 - E Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Doroteo, Jargelyn | 01/23/2026 | 6:58 AM | 7:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Olanga, Jolimae | 01/23/2026 | 5:48 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 5:48AM End Time: 5:59AM Issue Type: Citrix kicked out while on Call/restart Citrix and set up tools again Account Number: 2162023906379189788 Pod Number/Letter: 21-D Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magdaluyo, Claire Mae | 01/23/2026 | 5:56 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 5:56 AM End Time: 5:59 AM Issue Type: Kicked out from citrix while on call after system resume Cx is no longer responding request callback Account Number: 1422573966643819793 Pod Number/Letter: 20 C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Arcano, Anjenette | 01/23/2026 | 6:58 AM | 7:06 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Citrix disconnected/VPN Disconnected |
| Ore, Francis Riel | 01/23/2026 | 5:50 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 5:50 AM End Time: 6:05 AM Issue Type: Kicked out from citrix while on call needs to set up again Account Number: 6106217553176171683 Pod Number/Letter: 21 - A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Uadan Jr, Richard | 01/23/2026 | 7:04 AM | 7:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA and Citrix disconnected/VPN Disconnected |
| Casimero, Ma Jonaville | 01/23/2026 | 8:22 AM | 8:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised TM to restart PDA, Citrix and Avaya. |
| Magallanes, Dylan Matthew | 01/23/2026 | 5:58 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 5:58:10 AM End Time: 6:09:05 AM Issue Type: Citrix froze, kicked out of citrix while cx is still on the line, had to pull up tools again. Account Number: - 2020844784862446701 Pod Number/Letter: 20 - G Production Floor: 3F VPN Used: PHX GSD Ticket Number: |
| Olmo, Lei Franzie Aira | 01/23/2026 | 7:00 AM | 7:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnect/ call did not disconnect |
| Marcelino, Joselle | 01/23/2026 | 5:40 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 23-JAN-2026 Start Time: 5:40 AM End Time: 6:10 AM Issue Type: Kicked out from Citrix, call not disconnected. Restarted tools and Citrix, while customer still on the line. Account Number: 4823920515557250862 Pod Number/Letter: 19/G Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ayuda, Ma Victoria | 01/23/2026 | 1:47 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. Affected account: *4817372219930697338 |
| Tulale, Mae Con | 01/23/2026 | 6:01 AM | 6:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/23/2026 Start Time End Time: 6:01 - 6:14 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, got disconnected, set up again. Account Number: 1983606017680706703 - endorse for CB Pod Number/Letter: 16-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Empeno, Alleah Camille | 01/23/2026 | 7:02 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnect // call did not disconnect |
| Espinosa Jr, Mervin | 01/23/2026 | 1:52 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. |
| Dasig, Joshua | 01/23/2026 | 5:48 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/23/2026 Start Time End Time: 05:48 AM - 06:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on break / call came in while the citrix froze and got call got disconnected when the PDA error / repull up denali Account number: 2186055965334681415 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Alvero, Eleandro | 01/23/2026 | 1:46 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and encountered audio issue. PDA went into error. Affected account:*1221217089112929709 |
| Amparo, Ana Roces | 01/23/2026 | 1:54 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected including VPN and PDA went into error. Affected account: *1812853279525084871 |
| Cordova, Jayvin | 01/23/2026 | 6:59 AM | 7:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Valenzuela, Keziah Mae | 01/23/2026 | 7:17 AM | 7:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR// citrix disconnect // CALL DISCONNECTED 6090960860493319975 // AVAYA ISSUE |
| Espinosa Jr, Mervin | 01/23/2026 | 5:34 AM | 5:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. PDA went into error Affected account: *1400864526760530304 |
| Catalan, Jowelyn | 01/23/2026 | 6:50 AM | 6:54 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE/CD |
| Dalumpines, Athea Trisha | 01/23/2026 | 5:47 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and call got disconnected including citrix. PDA went into error. Affected account: *2060119849317786888 |
| Ayuda, Ma Victoria | 01/23/2026 | 5:49 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and audio disconnected. PDA went into error while waiting for the next call. |
| Espinosa Jr, Mervin | 01/23/2026 | 5:54 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. Audio issue encountered PDA went into error. Affected account: *5582058606248219895 |
| Alvero, Eleandro | 01/23/2026 | 5:47 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | The teammate was disconnected from citrix and needed to re-pull up the tools again Audio issue encountered and PDA went into error. Affected account: *1275852168518518431 |
| Montalban, Lorebe | 01/23/2026 | 7:42 AM | 7:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's PDA went into error and AVAYA was disconnected. No affected account |
| Alayon, Alexander Paul | 01/23/2026 | 7:45 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out while on lunch |
| Osano, Jhenaline | 01/23/2026 | 7:35 AM | 7:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix logged out while on lunch |
| Parohinog, Reynan | 01/23/2026 | 8:06 AM | 8:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN got disconnected. PDA went into error. Affected account: *2146945377462989567 |
| Iguin, Harlyn Mae | 01/23/2026 | 7:57 AM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected call disconnect |
| Graciadas, John Wilbert | 01/23/2026 | 8:02 AM | 8:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected. PDA went into error. Affected account: *1209762513506326794 |
| Ocana, Keth David | 01/23/2026 | 8:05 AM | 8:15 AM | Avaya Issue - Freeze | avaya error |
| Sonio, Jomark Vincent | 01/23/2026 | 8:18 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze, call not disconnected, cx no response, ghost spiel, pulled up new citrix |
| Vista, Bernie | 01/23/2026 | 8:51 AM | 9:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check downtime. Advised TM to change station. Citrix took time to login due to latency issue. Tried different citrix server and after changing citrix server tm was able to set up tools and go on ready. |
| Bueno, Patricia Nicole | 01/23/2026 | 8:15 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number: '1496038248339708483. Call disconnected. Got kicked out of citrix | Had to disconnect VPN and open new citrix since the same citrix (AZURE - NA) kicked me out multiple times. |
| Fajardo, Jayshell | 01/23/2026 | 7:37 AM | 7:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected / Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Bueno, Patricia Nicole | 01/23/2026 | 8:15 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number: '1496038248339708483. Call disconnected. Got kicked out of citrix | Had to disconnect VPN and open new citrix since the same citrix (AZURE - NA) kicked me out multiple times. |
| Cezar, Princess Jean | 01/23/2026 | 8:11 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on ready | pull up new citrix || restart avaya/PDA|| pull up all tools |
| Alayon, Alyn Joy | 01/23/2026 | 8:11 AM | 8:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected / Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Pinaroyo, Rica Mae | 01/23/2026 | 8:08 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on call | citrix froze, disconnected | no audio |
| Abong, Lester John | 01/23/2026 | 8:12 AM | 8:18 AM | Citrix Latency - Change Citrix Server | Citrix froze and disconnected while on ready | restarted tools and Citrix |
| Didulo, Liezel | 01/23/2026 | 8:00 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Demandaco, Cristy | 01/23/2026 | 8:02 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected after call | restart VPN AVAYA and citrix |
| Almasol, Shaira Rose | 01/23/2026 | 9:53 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | avaya disconnected and call cannot be unhold, Citrix froze and disconnected. |
| Rance, Clem | 01/23/2026 | 1:33 AM | 1:40 AM | Avaya Issue - Freeze | System Freeze | PDA Error | Restart Tools |
| Floro, Claire Jacynth | 01/23/2026 | 2:08 AM | 2:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze/ no audio while on call/ PDA error |
| Julian, Kristine Rose | 01/23/2026 | 2:50 AM | 2:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Zante, Chim Neo | 01/23/2026 | 3:15 AM | 3:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call |
| Olisco, Francis John | 01/23/2026 | 3:46 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and PDA/Denali Error while on Call| |
| Lingco, Rollene | 01/23/2026 | 3:53 AM | 4:03 AM | Avaya Issue - Freeze | Citrix froze and denali error while on call |
| Barrera, Bonnie Andrew | 01/23/2026 | 3:49 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Aniero, Mark Anthony | 01/23/2026 | 4:43 AM | 4:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call | call got disconnected |
| Floro, Claire Jacynth | 01/23/2026 | 5:25 AM | 5:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out of Citrix while on call/ restart |
| Rance, Clem | 01/23/2026 | 5:35 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue | Kicked out from Citrix | Restart all tools |
| Floro, Claire Jacynth | 01/23/2026 | 6:11 AM | 6:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error/ Citrix froze and no audio on the other line |
| Zante, Chim Neo | 01/23/2026 | 7:28 AM | 7:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kicked out from citrix while on lunch / hard reset |
| Aniero, Mark Anthony | 01/23/2026 | 7:31 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error after lunch | citrix kicked out |
| Juarez, Andrei | 01/23/2026 | 7:31 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch |
| Olisco, Francis John | 01/23/2026 | 7:50 AM | 8:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call| Need to restart all tools |
| Barrera, Bonnie Andrew | 01/23/2026 | 8:01 AM | 8:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Julian, Kristine Rose | 01/23/2026 | 8:07 AM | 8:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call/ server unreachable/ hard reset |
| Deslate, Krezzel | 01/23/2026 | 8:08 AM | 8:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on call-citrix was disconnected |
| Dela Cruz, Dongie | 01/23/2026 | 8:08 AM | 8:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected while avail// restart need to reset up |
| Lingco, Rollene | 01/23/2026 | 7:54 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Buala, Kristine Grace | 01/23/2026 | 8:13 AM | 8:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX GOT DISCONNECTED// WAS ALREADY SET UP BUT WAS OUT FROM CITRIX AGAIN while on call |
| Tondo, Joshua | 01/23/2026 | 8:22 AM | 8:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX GOT DISCONNECTED// WAS ALREADY SET UP BUT WAS OUT FROM CITRIX AGAIN while on call |
| Buala, Kristine Grace | 01/23/2026 | 8:13 AM | 8:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX GOT DISCONNECTED// WAS ALREADY SET UP BUT WAS OUT FROM CITRIX AGAIN while on call |
| Juarez, Andrei | 01/23/2026 | 9:17 AM | 9:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error call disconnected |
| Tondo, Joshua | 01/23/2026 | 4:23 AM | 4:38 AM | Avaya Issue - Freeze | citrix disconnected while avail// restart need to reset up |
| Rance, Clem | 01/23/2026 | 9:37 AM | 9:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | Cx Disconnected Due To System Issue | Restart Tools. |
| Flores, Angelica | 01/24/2026 | 4:21 PM | 4:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready kick out from Citrix and need to login to Avaya and VPN can't login advice to change station |
| Diocena, Karl Vincent | 01/24/2026 | 5:47 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, the Citrix froze and VPN disconnected | had to restart VPN and relogging in on Avaya and Denali |
| Cahilig, Raven Roe | 01/24/2026 | 7:34 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and gets disconnected eventually, relogged into Citrix but the call was no longer active | delivered good news while the call is in Avaya | no audio |
| Jalocon, Marites | 01/24/2026 | 7:48 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on chat, the Citrix froze and Denali | had to finish chat and restart Denali |
| Sobredo, Mark Bryan | 01/24/2026 | 7:47 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Durana, Alysa Charamae | 01/24/2026 | 7:42 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call / PDA error |
| Bautista, Demmeth | 01/22/2026 | 6:28 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Alkonga, Abigail | 01/22/2026 | 6:28 PM | 6:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Gamuzaran, Jhodeth-Ann | 01/22/2026 | 2:03 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Valsote, Shaira | 01/24/2026 | 4:00 PM | 4:37 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: |
| Alkonga, Abigail | 01/22/2026 | 6:28 PM | 6:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Peremne, Tanya Kyle | 01/24/2026 | 6:00 PM | 6:11 PM | Citrix Latency - Change Citrix Server | Assisted By: Wf Mollie |
| Cabuslay, Ma Richelle | 01/22/2026 | 2:28 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate encounter system issue before EOS |
| Upod, Nina Marie | 01/23/2026 | 10:05 PM | 10:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Martus, Feleah Mae | 01/24/2026 | 6:12 PM | 6:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: Yes Was a customer callback required?: Yes Assisted By: Wf Mollie |
| Nuguid, John Carlo | 01/24/2026 | 6:21 PM | 6:32 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Arlene |
| Borda, Ginalyn | 01/24/2026 | 7:16 PM | 7:31 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach ray |
| Bernas, John Vincent | 01/24/2026 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Arlene |
| Barroa, Cyrene | 01/24/2026 | 7:51 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected: yes Was a customer callback required?: yes Who was the callback endorsed to?:Mentor PJ Assisted By: Coach Ray |
| Alejandro, Crisnavel | 01/24/2026 | 7:50 PM | 8:00 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Llegue, Bench Rhamsey | 01/24/2026 | 7:35 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: Coach Arlene |
| Ciudad, John Lawrence | 01/24/2026 | 5:18 PM | 5:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| De Jose, Jan Cedrex | 01/24/2026 | 7:49 PM | 7:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Llegue, Bench Rhamsey | 01/24/2026 | 7:35 PM | 8:08 PM | Avaya Issue - Freeze | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: Coach Arlene |
| Biclar, Andreia Sacci | 01/24/2026 | 8:09 PM | 8:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gan, Mikael Van | 01/24/2026 | 7:48 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Cuare, Rey John | 01/24/2026 | 8:38 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/24/2026 | 8:40 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/24/2026 | 8:46 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/24/2026 | 8:35 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Delfin, Vanneza | 01/20/2026 | 11:14 PM | 11:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA latency. PDA showing dialing while on the call already needed to transfer to a supervisor. Offer a call back. |
| Busia, John Paul | 01/20/2026 | 12:00 AM | 12:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error there is no transfer button| need to restart PDA |
| Frio, Denziel Marie | 01/20/2026 | 10:00 PM | 10:55 PM | Citrix Latency - Change Citrix Server | Unable to stamp on ready on time due to several issues. Avaya took so long to pull up, Issues pulling up the citrix, Unable to pull up PDA. Stamp late at Production. |
| Beltran, Mary Grace | 01/23/2026 | 9:45 AM | 9:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected- Call not disconnected cx is not responding, provided ghost spiel. ncm. pull up new citrix and restarted it and logged back in. |
| Lubrin, Mary Gwyneth | 01/24/2026 | 10:05 PM | 10:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and pda error while on ready |
| Rubio, Mary Ann | 01/24/2026 | 9:09 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze and disconnected - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Alovera, Rosalie | 01/24/2026 | 5:50 PM | 5:53 PM | Avaya Issue - Freeze | Detailed Explanation: Citrix freeze while saying goodbye to the customer, restarted and stamp on ready again |
| Alovera, Rosalie | 01/24/2026 | 9:52 PM | 10:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze, while on call. audio disappeared, did ghost spiel. Restarted and stamp on ready |
| Arandez, Christian Van | 01/24/2026 | 10:30 PM | 10:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | DETAILED EXPLANATION: Citrix freeze while on lunch need to pull up vpn to sign in avaya |
| Diocena, Karl Vincent | 01/24/2026 | 10:30 PM | 10:37 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch | citrix disconnected | had to restart citrix VPN and relogin in on avaya and denali |
| Flores, Angelica | 01/24/2026 | 10:45 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and set up tools again |
| Gamlanga, Christine Grace | 01/23/2026 | 5:44 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 23, 2026 Start Time | End Time: 5:44-5:56 AM Issue Type:, citrix was disconnected, had to set up tools again. Pod Number/Letter: 19-C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Ponce, Renz Kirby | 01/24/2026 | 11:36 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 11:36-11:40 PM Issue Type:, citrix froze| no audio on return// ghost spiel Pod Number/Letter: 21-F Account Number: 5597378281880084424 endorsed for callback Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Aguilar, Reyla Jean | 01/24/2026 | 11:34 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Screen turned black || Pages were unclickable | Tried to change Citrix multiple times but to no avail | Tried restarting PC as well but screen turned black as soon as I login to Citrix | "Sign Out" unclickable | Change station to 30-G |
| Ang, Princess | 01/24/2026 | 12:03 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix disconnected | chat disconnected | needs to restart citrix and pullup tools again |
| Cabuslay, Ma Richelle | 01/24/2026 | 7:53 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then Citrix disconnected. Needed to repull up my Citrix. |
| Cabuslay, Ma Richelle | 01/24/2026 | 11:57 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then Citrix disconnected. Needed to repull up my Citrix and set up my tools. |
| Castro, Harvey Nicolai Andrew | 01/24/2026 | 7:42 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | While on break sysdown occurred have to reset again as tools disappeared cx was still on the line have to comeback but no audio and citrix have been kicking out the tools have to report workforce mollie suggested reset and re pull up |
| Castro, Harvey Nicolai Andrew | 01/24/2026 | 7:42 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | While on break sysdown occurred have to reset again as tools disappeared cx was still on the line have to comeback but no audio and citrix have been kicking out the tools have to report workforce mollie suggested reset and re pull up |
| Castro, Harvey Nicolai Andrew | 01/24/2026 | 11:59 PM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on ready sysdown occurred 2 calls where affective no disconnection that happened have tyo provide ghost spiel and reset again avaya was not functioning aswell have t report coach arlene |
| Altamia, Margie Ann | 01/24/2026 | 7:56 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, kick out to citrix need to re pull up my tools |
| Altamia, Margie Ann | 01/24/2026 | 11:57 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call, kick out to citrix need to re pull up my tools |
| Obafial, Mark Gyzzynn | 01/24/2026 | 7:49 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA/ repull up tools) |
| Obafial, Mark Gyzzynn | 01/24/2026 | 11:52 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only and too long to pull up/ restart AVAYA/ repull up tools) |
| Balberona, Ryah Mae | 01/24/2026 | 11:43 PM | 11:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDa gets a blank page |
| Gallardo, Kian Jan | 01/23/2026 | 11:47 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze wile on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again i needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix |
| Gallardo, Kian Jan | 01/24/2026 | 7:55 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again i needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix |
| Gallardo, Kian Jan | 01/24/2026 | 11:48 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again i needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix. informed mollie to restart Citrix since it got kicked out |
| Obafial, Mark Gyzzynn | 01/24/2026 | 7:49 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only/ restart AVAYA/ repull up tools) |
| Habulan, Nicole | 01/24/2026 | 7:42 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor PJ Assisted By: WF Mollie |
| Diama, Joana Marie | 01/24/2026 | 11:36 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix was frozen for few minutes and returned to normal when VPN was disconnected. Lost the audio and delivered ghost spiel to disconnect the call and relog in VPN and Avaya to stamp to Ready. |
| Paulo, Pauline | 01/24/2026 | 7:47 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Jalocon, Marites | 01/24/2026 | 11:46 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while cx on chat ||need to finish the chat and restart Avaya and Denali |
| Sobredo, Mark Bryan | 01/24/2026 | 11:48 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Practisala, Pearly Ann | 01/24/2026 | 7:35 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NO Assisted By: Coach Arlene |
| Cahilig, Raven Roe | 01/24/2026 | 11:34 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Gallardo, Kian Jan | 01/24/2026 | 7:55 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Who was the callback endorsed to?: Mentor PJ Assisted By: WF Mollie |
| Alkonga, Abigail | 01/24/2026 | 8:03 PM | 8:14 PM | Citrix Latency - Change Citrix Server | Need to pull up tools | citrix restarted due to citrix unreachable | took a while to pull up avaya | change |
| Valsote, Shaira | 01/24/2026 | 8:28 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Dc from citrix. Unable to log in to any citrix. Change PC. Restarted citrix and re-pulled up tools. |
| Valsote, Shaira | 01/24/2026 | 8:28 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Dannilyn Assisted By: WF Mollie |
| Altamia, Margie Ann | 01/24/2026 | 7:56 PM | 8:08 PM | Citrix Issue - Sitewide Downtime | Account Number: no Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: WF Mollie |
| Borda, Ginalyn | 01/24/2026 | 7:16 PM | 7:31 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze kick out from citrix and while on break / re pull up tools and Avaya . Takes time to get into citrix |
| Nuguid, John Carlo | 01/24/2026 | 11:03 PM | 11:16 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Arlene |
| Borda, Ginalyn | 01/24/2026 | 11:20 PM | 11:28 PM | Avaya Issue - Freeze | Account Number: no Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Flotildes, Realyn | 01/24/2026 | 11:45 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/24/2026 Start Time End Time: 11;45 - 11;51 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, call was not disconnected but no audio Account Number: 1658685658149181059- endorse for CB Pod Number/Letter: 19 - E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Billones, King Jether | 01/24/2026 | 10:00 PM | 10:13 PM | Avaya Issue - Freeze | Not ready on time / Can't sign in to Avaya Summary of what happened to resolve the system issue: Reported to WF / Transferred POD From 9-C to 8-G to 15-E |
| Bernas, John Vincent | 01/24/2026 | 11:50 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: yes Assisted By: Coach Arlene |
| Billones, King Jether | 01/24/2026 | 10:00 PM | 10:13 PM | Avaya Issue - Freeze | Not ready on time / Can't sign in to Avaya Summary of what happened to resolve the system issue: Reported to WF / Transferred POD From 9-C to 8-G to 15-E |
| Barroa, Cyrene | 01/24/2026 | 11:42 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected: yes Was a customer callback required?: yes Who was the callback endorsed to?:Mentor PJ Assisted By: Coach Ray |
| Balberona, Ryah Mae | 01/24/2026 | 9:49 PM | 10:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Dayalo, Czarina Joy | 01/22/2026 | 11:45 PM | 11:59 PM | Avaya Issue - Freeze | citrix out |
| Gallardo, Kian Jan | 01/24/2026 | 11:48 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Who was the callback endorsed to?: Mentor PJ Assisted By: WF Mollie |
| Habulan, Nicole | 01/24/2026 | 11:41 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor PJ Assisted By: Coach Ray |
| Dayalo, Czarina Joy | 01/24/2026 | 10:00 PM | 10:02 PM | Avaya Issue - Freeze | citrix out |
| Dayalo, Czarina Joy | 01/24/2026 | 5:54 AM | 6:02 AM | Avaya Issue - Freeze | citrix out |
| Obafial, Mark Gyzzynn | 01/24/2026 | 11:52 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | as the call disconnected?: Yes Was a customer callback required?:Yes Who was the callback endorsed to?:NA Assisted By: Coach Ray (Citrix froze while on all/ call not disconnected / kicked out of citrix/needs to restart the citrix/ finish the call and relogged in to citrix / AVAYA issue, loading only and too long to pull up/ restart AVAYA/ repull up tools) |
| Alkonga, Abigail | 01/24/2026 | 11:33 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Hierro, Alnie Glaze | 01/24/2026 | 11:49 AM | 12:03 AM | Avaya Issue - Freeze | Citrix disconnected, call not disconnected |
| Gan, Mikael Van | 01/24/2026 | 12:04 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Mentor PJ Assisted By: Coach Ray |
| Adonay, Lorena | 01/24/2026 | 10:31 PM | 10:36 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted the teammate until he/she goes on ready |
| Pantaleon, Laurence | 01/24/2026 | 11:30 PM | 11:38 PM | Citrix Latency - Change Citrix Server | Assisted TM to change citrix server as TM cannot pull-up tools. |
| Frial, Dave Lee | 01/24/2026 | 12:30 AM | 12:42 AM | No Audio - PDA/ other tools still functional | Assisted TM to check audio issue. initiated troubleshooting. |
| Randoy, Jenebeth | 01/24/2026 | 1:27 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call was disconnected |
| Tablo, Roxann | 01/24/2026 | 11:06 PM | 11:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and pda error while on call |
| Altamia, Margie Ann | 01/24/2026 | 11:57 PM | 12:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: Mentor PJ Assisted By: WF Mollie |
| Borda, Lourgene | 01/24/2026 | 1:34 AM | 1:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call was disconnected |
| Mendoza, Julie Ann | 01/24/2026 | 1:16 AM | 1:22 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Denali error |
| Brinosa, Ma Lourdes | 01/24/2026 | 12:30 AM | 12:38 AM | Avaya Issue - Freeze | assisted tm to check avaya error. advised tm to relaunch avaya and vpn settings. |
| Rubio, Mary Ann | 01/24/2026 | 1:06 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix was frozen for few minutes and returned to normal when VPN was disconnected. Lost the audio and delivered ghost spiel to disconnect the call and relog in VPN and Avaya to stamp to Ready. |
| Balona, Shela | 01/24/2026 | 1:31 AM | 1:39 AM | Avaya Issue - Freeze | Kicked out while on avail. |
| Practisala, Pearly Ann | 01/24/2026 | 11:55 PM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NO |
| Palomo, John Paul | 01/24/2026 | 1:25 AM | 1:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 1:25 AM - 1:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on Avail / PDA Denali Error. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Paulo, Pauline | 01/24/2026 | 11:45 PM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Arlene |
| Tulale, Mae Con | 01/24/2026 | 1:36 AM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/24/2026 Start Time End Time: 1:36 - 1:40 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while avail Account Number: Na Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magallanes, Dylan Matthew | 01/24/2026 | 1:35 AM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 1:35:39 AM-1:45:27 AM Issue Type:, citrix froze and disconnected while on avail status, had to set up tools again. Pod Number/Letter: 17-A Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Alejandro, Crisnavel | 01/24/2026 | 11:44 PM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected: yes Was a customer callback required?: yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Llegue, Bench Rhamsey | 01/24/2026 | 12:02 AM | 12:31 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Arlene |
| Peremne, Tanya Kyle | 01/24/2026 | 12:30 AM | 12:43 AM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Valsote, Shaira | 01/24/2026 | 12:50 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Darwin Assisted By: Coach Ray |
| Nuguid, John Carlo | 01/24/2026 | 12:03 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Arlene |
| Galleno, Mark | 01/24/2026 | 1:33 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | call was not disconnected but was kicked out and need to pull and restart. |
| Celino, Chriselle | 01/24/2026 | 1:34 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:34 AM Citrix froze while on call || 1:38 AM Citrix unfroze\PDA went Error and call got DC || Restart tools VPN: PHX 3rd Floor |
| Deocampo, Joemar | 01/24/2026 | 1:38 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted TM to check situation. Initiated avaya fix as tm cannot log in. |
| Andrade, Yvonie | 01/24/2026 | 2:09 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on chat, kicked out from citrix and had to re login back and stamp on ready |
| Escalada, Jacene Joy | 01/24/2026 | 12:34 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected due to PPCS NA has been lost while on call - Contacts not Disconnected(lost audio/ initiated ghost spiel) || Restart tools VPN: ASH 3rd Floor |
| Lubrin, Mary Gwyneth | 01/24/2026 | 2:06 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citix froze and disconnected while on call. Call got disconnected. All tools disappeared |
| Durana, Alysa Charamae | 01/24/2026 | 2:15 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate until he/she goes on ready |
| Marcos, Lyka Joy | 01/24/2026 | 2:10 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised tm to restart pda, citrix and avaya. |
| Didulo, Liezel | 01/24/2026 | 1:50 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. VPN disconnected. | Relaunched VPN, Avaya and PDA. Had to pull up Avaya twice. |
| Prudente, Rhyme Roger | 01/24/2026 | 12:43 AM | 12:52 AM | No Audio - PDA/ other tools still functional | no audio/cx cant hear me multiple cx disconnect the call | change station/ pullup avaya, vpn and citrix |
| Segundine, Jofrey | 01/24/2026 | 2:05 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | assisted tm to restart PDA, avaya and citrix. |
| Tarucan, Joede-an | 01/23/2026 | 7:27 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on Lunch | restarted tools and Citrix |
| Chu, Kenny Lloyd | 01/23/2026 | 7:35 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Restarted tools |
| Binag, Roxan Joy | 01/23/2026 | 6:03 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected while on call. Call got disconnected. | Citrix freeze and disconnected while on call. Call got disconnected. |
| Bajande, Jemima | 01/23/2026 | 7:34 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restarted PDA and AVAYA Pulled up tools again |
| Prudente, Rhyme Roger | 01/23/2026 | 7:28 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch/ kicked out of citrix | Restarted PDA and AVAYA Pulled up tools again |
| Fajardo, Jayshell | 01/23/2026 | 4:08 AM | 4:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Re pull up Citrix. Re launched VPN and Avaya |
| Alayon, Alyn Joy | 01/23/2026 | 4:09 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on a call (Account Number: 1696871167063310118) . Citrix Disconnected. Keep getting kicked Out thus had to re start Citrix. Avaya keep on spinning (Had to pull up VN/Avaya Twice) Re pull up tools |
| Cezar, Princess Jean | 01/23/2026 | 4:10 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/PDA error while on call | restart PDA/dial avaya |
| Bueno, Patricia Nicole | 01/23/2026 | 4:13 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call with account number: '2093149746545383359. Call not disconnected. |
| Pinaroyo, Rica Mae | 01/23/2026 | 4:08 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown| citrix froze | pda error while on ready| restart PDA |
| Abong, Lester John | 01/23/2026 | 4:08 AM | 4:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call | restarted tools and Citrix |
| Didulo, Liezel | 01/23/2026 | 3:58 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. |
| Tarucan, Joede-an | 01/23/2026 | 3:28 AM | 3:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call | restarted tools and Citrix |
| Conlu, Ma Josefa | 01/24/2026 | 8:39 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Alojado, Geoven | 01/24/2026 | 2:28 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to check downtime. TM encountered connection lost and unable to connect to citrix. Advised TM to change station to proceed with login. |
| Polvorosa, Trezia Mae | 01/24/2026 | 7:37 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Polvorosa, Trezia Mae | 01/24/2026 | 11:41 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Chu, Kenny Lloyd | 01/23/2026 | 3:10 AM | 3:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and dc while on call |Restarted tools |
| Gonzales, Jovelyn | 01/24/2026 | 12:56 AM | 1:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/24/2026 | 12:00 AM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/24/2026 | 12:48 AM | 12:50 AM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Ciudad, John Lawrence | 01/24/2026 | 1:39 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Pantaleon, Laurence | 01/01/2026 | 3:25 AM | 3:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze, PDA error, restarted Avaya - since cannot dial |
| Aluad, Rose Ann | 01/24/2026 | 3:23 AM | 3:26 AM | Avaya Issue - Freeze | PDA DENALI ERROR |
| Tupaz, Alain Ray | 01/24/2026 | 3:15 AM | 3:26 AM | Avaya Issue - Freeze | Kicked out Avaya Error |
| Ofalla, Frank Danniel | 01/24/2026 | 3:14 AM | 3:21 AM | Avaya Issue - Freeze | kicked out of citrix while on call |
| Bajande, Jemima | 01/23/2026 | 2:49 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break | Restarted PDA and AVAYA Pulled up tools again |
| Ombega, Joey | 01/23/2026 | 3:04 AM | 3:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error|Stamp on ready |
| Billones, Mark | 01/24/2026 | 3:12 AM | 3:15 AM | Avaya Issue - Freeze | : Citrix Froze And Denali error |
| Fajardo, Jayshell | 01/20/2026 | 11:00 PM | 11:30 PM | Citrix Latency - Change Citrix Server | Unable to log in on time due to citrix nd avaya issue, need to change a POD station | pull up new citrix / restart all tools and avaya |
| Cezar, Princess Jean | 01/20/2026 | 8:35 AM | 8:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze/PDA error while on ready while on the process of restarting PDA citrix disconnected | pull up new citrix / restart all tools |
| Ombega, Joey | 01/20/2026 | 7:16 AM | 7:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // Kicked out of Citrix | pull up new citrix / restart all tools and avaya |
| Ombega, Joey | 01/17/2026 | 8:23 AM | 8:27 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali error while on call | Set PDA on ready |
| Bueno, Patricia Nicole | 01/17/2026 | 8:24 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '5596971892233125283. |
| Dela Sada, Michaela | 01/17/2026 | 7:22 AM | 8:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze then disconnected, restarted citrix but turned black | Pulled up new citrix a couple of times | re-pull up all tools | restarted PC as per WF Rhayne instructions |
| Deocampo, Joemar | 01/24/2026 | 4:09 AM | 4:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch |
| Lucahin, Angelie | 01/24/2026 | 4:01 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch . PDA Error | Restarted all tools VPN, AVAYA and PDA |
| Manican, Joanna Len | 01/24/2026 | 3:57 AM | 4:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch, restarted VPN, AVAYA and PDA |
| Alayon, Alyn Joy | 01/17/2026 | 8:53 AM | 9:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ VPN Disconnected while on call | relaunched avaya/vpn/pda |
| Ombega, Joey | 01/20/2026 | 10:50 PM | 11:05 PM | Citrix Latency - Change Citrix Server | Pulling Citrix and PDA is too slow. same thing with TEAMS |Waited for Citrix, PDA and TEAMS to be pulled up |
| Cezar, Princess Jean | 01/20/2026 | 12:31 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/disconnected while on call. cx still on the line | pull up new citrix to assist customer call ended at 12:47am / restart all tools and avaya |
| Abong, Lester John | 01/20/2026 | 12:59 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and VPN disconnected while on call | Disconnect Citrix, VPN and Avay then relaunched |
| Alayon, Alyn Joy | 01/20/2026 | 11:26 PM | 11:34 PM | Citrix Latency - Change Citrix Server | Other monitor turned black and was kicked out from Citrix while on call | Disconnect Citrix, VPN and Avaya then relaunched |
| Cezar, Princess Jean | 01/20/2026 | 11:00 PM | 11:30 PM | Citrix Latency - Change Citrix Server | Unable to log in on time due to citrix nd avaya issue, need to change a POD station | pull up new citrix / restart all tools and avaya |
| Pinaroyo, Rica Mae | 01/20/2026 | 1:36 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze no audio while on call contact got disconnected |
| Demandaco, Cristy | 01/20/2026 | 1:38 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | about to end the call citrix froze and PDA went error | restart avaya and vpn |
| Binag, Roxan Joy | 01/20/2026 | 1:37 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze while on call. Denali went error and call got disconnected | Had to login to avaya |
| Bueno, Patricia Nicole | 01/20/2026 | 2:03 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call with account number '1517633499354474977 |
| Chu, Kenny Lloyd | 01/20/2026 | 2:03 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call | call was disconnected | restarted tools |
| Tarucan, Joede-an | 01/20/2026 | 2:46 AM | 2:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and denali error while on call | call was disconnected |
| Ofialda, Jamael | 01/24/2026 | 1:40 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix DC while on lunch// Restarted Tools |
| Custodio, Dephra Nicole | 01/24/2026 | 4:12 AM | 4:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and citrix got disconnected during break. Restart and log in to citrix and pulled up all the tools again. |
| Dayalo, Czarina Joy | 01/24/2026 | 5:12 AM | 5:19 AM | Avaya Issue - Freeze | citrix out |
| Hierro, Alnie Glaze | 01/24/2026 | 3:35 AM | 3:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, call not disconnected |
| Mendoza, Julie Ann | 01/24/2026 | 5:18 AM | 5:28 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Kicked out of Citrix |
| Mendoza, Julie Ann | 01/24/2026 | 5:18 AM | 5:28 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Kicked out of Citrix |
| Hiloma, Ronalie | 01/24/2026 | 3:19 AM | 3:36 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted TM to check downtime situation. Advised TM to change station since Avaya keep on disconnecting. Initiated Avaya fix but it doesn't work. Advised TM to change station. |
| Randoy, Jenebeth | 01/24/2026 | 5:27 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while on ready | Restarted Tools |
| Abrise, Fatima | 01/24/2026 | 5:28 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | Restarted Tools |
| Balasa, Lhea Joy | 01/24/2026 | 5:34 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | Restarted Tools |
| Prudente, Rhyme Roger | 01/24/2026 | 5:41 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Advised TM to restart PDA, Avaya and Ctirix. |
| Galleno, Mark | 01/24/2026 | 5:33 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | call was not disconnected but was kicked out and need to pull and restart. |
| Laurenio, Daniela | 01/24/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while restarting citrix. Once call is done restart PDA and Avaya. |
| Arellano, Rose Anne | 01/24/2026 | 5:34 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to check downtime issue. Assisted TM to restart citrix, pda and avaya. Took time for Avaya to launch. |
| Deocampo, Joemar | 01/24/2026 | 5:39 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM to restart PDA, avaya and check audio settings. |
| Delos Reyes, Rj | 01/24/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to assist cx while pulling up citrix. Once call is done restart PDA and avaya. |
| Magdaluyo, Claire Mae | 01/24/2026 | 1:49 AM | 1:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 1:49 AM 1:55 AM Issue Type: Citrix froze after system resume my Denali got error while on avail Pod Number/Letter: 19 B Account Number: none Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Marcelino, Joselle | 01/24/2026 | 2:33 AM | 2:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 02:33 AM- 02:49AM Issue Type: Locked out of Citrix but the cx is still on the line. Denali error happened after. Pod Number/Letter: 20/C Account Number: 2183934008996795124 / 6078330862653367043 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Workforce Rhayne |
| Ponce, Renz Kirby | 01/24/2026 | 3:34 AM | 3:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 03:34 AM- 03:55AM Issue Type: Citrix froze| Kicked out of Citrix call not disconnected and needed to resolve Cx issue first before restarting Citrix and set up the tools again. Pod Number/Letter: 21/F Account Number: 5590967845161538806 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Preciosa, Marie Antonette | 01/24/2026 | 3:15 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 03:15 AM- 03:40 AM Issue Type: Citrix froze| Kicked out of Citrix call not disconnected and needed to resolve Cx issue first before restarting Citrix and set up the tools again. Endorse for callback. Pod Number/Letter: 19-G Account Number: 6037904443794932373 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 01/24/2026 | 4:35 AM | 4:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: January 24, 2026 Start Time | End Time: 04:35 AM- 04:40 AM Issue Type: PDA white blank Pod Number/Letter: 20-E Account Number: Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Candido, Rhea Mae | 01/24/2026 | 4:14 AM | 4:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted TM by checking downtime issue. Assisted TM to restart Citrix. Initiated multiple trouble shooting but still citrix is having latency issue which prevents the tool to load. After another attempt TM was able to secure a citrix server with slight latency and she was able to pull up her tools and stamp on lunch. |
| Flotildes, Realyn | 01/24/2026 | 4:40 AM | 4:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/24/2026 Start Time End Time: 4:40 AM - 4:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch Account Number: N/A Pod Number/Letter: 19 - E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK/April |
| Ponce, Renz Kirby | 01/24/2026 | 4:53 AM | 4:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/24/2026 Start Time End Time: 4:53 AM - 4:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch Account Number: N/A Pod Number/Letter: 21 - F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 01/24/2026 | 4:40 AM | 4:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 24, 2026 Start Time | End Time: 04:40 AM - 04:54 AM Issue Type: Kicked out of Citrix while on lunch. Need to set up and restart tools. Pod Number/Letter: 20-C Account Number: Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: |
| Albay, Alrry | 01/24/2026 | 4:43 AM | 5:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 24-JAN-2026 Start Time: 4:43 AM End Time: 5:24 AM Issue Type: Kicked out of Citrix while on Lunch break. Need to set up tools again after hard reboot. Account Number: -N/A Pod Number/Letter: 21-C Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/24/2026 | 4:48 AM | 5:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 4:48 AM - 5:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again while on call. Account Number: 5501443890456116296 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/24/2026 | 5:26 AM | 5:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 5:26 AM - 5:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready / PDA - Denali error. I was kicked out of my Citrix again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Samino, Anthony Josh | 01/24/2026 | 5:26 AM | 5:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 5:26 AM - 5:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready / PDA - Denali error. I was kicked out of my Citrix again. Account Number: 5345251979173158291 Pod Number/Letter: 21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Lubrin, Mary Gwyneth | 01/24/2026 | 6:10 AM | 6:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break / restarted tools |
| Visto, Josellel | 01/24/2026 | 5:43 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 5:43 AM - 5:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready / ghost call as cx is not responding track for call back. Account Number: 5501443890456116296 Pod Number/Letter: 20/g Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Gamlanga, Christine Grace | 01/24/2026 | 1:34 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time:1:34- 1:39 Issue Type: During call citrix was disconnected, had to set up tools again. Pod Number/Letter: 20 B Account Number: 2135207160452335366 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Zolina, Ma Vhency Rose | 01/24/2026 | 5:46 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 05:46 AM-05:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call, kicked out of citrix Account Number: 5615640616304493320 Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tulale, Mae Con | 01/24/2026 | 5:38 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/24/2026 Start Time End Time: 5:38 - 5:53 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call, but I was able to hear my cx and provide great new while citrix was disconnected but cx still had concern and she was cut off and cant hear her anymore. Account Number: 5602607463167817892 - endorse for CB Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magallanes, Dylan Matthew | 01/24/2026 | 5:44 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End TimeShift Date: 1/24/2026 Start Time End Time: 5:44:31 AM-5:58:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and disconnected. restarted citrix and all tools Account Number: 1583926337253768291, 1413850825256865045 Pod Number/Letter: 17-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready / PDA - Denali error. I was kicked out of my Citrix again. Account Number: 5345251979173158291 Pod Number/Letter: 21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Olanga, Jolimae | 01/24/2026 | 5:50 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 5:50AM-6:02AM Issue Type: During messaging citrix was disconnected, had to set up tools again. Pod Number/Letter: 21-D Account Number:2021453924881896669 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Jimenez, Jenefer | 01/24/2026 | 5:46 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 05:46 AM - 06:00 AM Issue Type: During call, citrix froze and was disconnected, had to set up tools again. Pod Number/Letter: 20 - E Account Number: 5590251777002986003 | already endorsed for cb Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 01/24/2026 | 5:50 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 24, 2026 Start Time | End Time: 05:50 AM 5:56 AM Issue Type: Kicked out from Citrix while on ready need to re set up tools again Pod Number/Letter: 19 B Account Number: No Cx got disconnected Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 01/24/2026 | 5:55 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 5:55 AM - 5:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and while on call. I was kicked out of my Citrix so I have to restart and setup my tools again while on call. Account Number: 6106204276103709404 Pod Number/Letter: 19-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/24/2026 | 5:57 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 05:57 AM - 06:01 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked out to citrix / cx not responding / ghost spiel Account number: 1351646809033415763 Pod Number/Letter: 21 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Cailin, Sharmaine Joy | 01/24/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected during the call. Cx dropped the call. |
| Delegencia, Karl Kevin | 01/24/2026 | 6:36 AM | 6:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | pda error while on call | acc dc tm restrated pda |
| Diocos, Fredgine Mae | 01/24/2026 | 5:44 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Citrix Log out/Disconnected. Restart Avaya |
| Diocos, Fredgine Mae | 01/24/2026 | 5:44 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised Tm to restart PDA, avaya and citrix. |
| Arellano, Rose Anne | 01/24/2026 | 5:34 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix kickout | Call got disconnected | PDA and Avaya reset| |
| Selorio, Kathleen Joyce | 01/24/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix went frozen while waiting for next call, citrix then DC as well as Avaya going offline. Had to resart citrix to log back in. |
| Victoriano, Roilen Brian | 01/24/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted TM by checking downtime issue. Initiated cloud reset to restart citrix. Advised TM to restart PDA and Avaya. |
| Martinez, Jayza Mae | 01/24/2026 | 5:38 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and disconnected - call disconnected - restarted citrix |
| Cobrado, Ma Cyrine | 01/24/2026 | 4:18 AM | 4:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kick out PDA denali error | Restart Citrix While on Break |
| Busia, John Paul | 01/24/2026 | 4:14 AM | 4:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and got kick out eventually while waiting for the call after break and need to pull the tools again. |
| Patricio, Aikie | 01/24/2026 | 4:12 AM | 4:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked while on break |
| Delfin, Vanneza | 01/24/2026 | 4:57 AM | 5:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and Citrix took time to pull up |
| Billanes, Axcelle Mar | 01/24/2026 | 5:53 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and Citrix took time to pull up |
| Llorente, Mel Rose | 01/24/2026 | 5:43 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | v |
| Ongkingco, Kim Verly | 01/24/2026 | 5:47 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and was kicked out. CX is still on the line, had to assist CX until the call ended. Logged out from VPN and logged out from Avaya. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA. |
| Galleno, Mark | 01/24/2026 | 6:53 AM | 6:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali automatically closed while on Ready. |
| Abayon, Madge | 01/19/2026 | 5:49 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Galleno, Mark | 01/24/2026 | 6:57 AM | 7:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali automatically close while on Ready. |
| Borda, Lourgene | 01/24/2026 | 5:35 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | Restarted Tools | IMS0837981 |
| Celino, Chriselle | 01/24/2026 | 5:34 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 5:34 AM Citrix froze while on call | 5:38 AM Citrix unfroze and kicked out in citrix then call ended | All tools disappeared | Restart\pulled up new tools VPN: PHX IMS0837981 |
| Alvaira, Norallie | 01/24/2026 | 6:14 AM | 6:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM by checking downtime issue. TM encountered citrix latency as it prevents her to set up her tools. Assisted TM by initiating citrix cloud reset, after cloud reset same issue shows. Changed to different citrix server and TM was able to go on ready. |
| Estebes, Immanuel | 01/24/2026 | 3:36 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while engaged in a call. |
| Ginoy, Gidion | 01/24/2026 | 5:40 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out | Restart Citrix |
| Estebes, Immanuel | 01/24/2026 | 3:36 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while engaged in a call. |
| Manican, Joanna Len | 01/24/2026 | 7:11 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on ready, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Alayon, Alyn Joy | 01/14/2026 | 12:15 AM | 12:58 AM | Avaya Issue - Freeze | AVAYA Issues/ Not pulling Up/ Changed station several times |
| Tupaz, Alain Ray | 01/24/2026 | 7:26 AM | 7:33 AM | Avaya Issue - Freeze | Kicked out of Citrix |
| Binag, Roxan Joy | 01/14/2026 | 12:30 AM | 12:52 AM | Avaya Issue - Freeze | Was not able to go on ready since Citrix is not responding and denali is not pulling up. Had to restart PC and ended up changing stations since denali is not pulling up. |
| Pantaleon, Laurence | 01/24/2026 | 7:26 AM | 7:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze, PDA error, restarted Avaya - since call cannot be dc |
| Dela Sada, Michaela | 01/14/2026 | 12:30 AM | 12:40 AM | Avaya Issue - Freeze | AVAYA Issues |
| Aluad, Rose Ann | 01/24/2026 | 6:57 AM | 7:03 AM | Avaya Issue - Freeze | citrix froze / PDA DENALI ERROR |
| Aluad, Rose Ann | 01/24/2026 | 7:25 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze / PDA DENALI ERROR |
| Hierro, Alnie Glaze | 01/24/2026 | 7:37 AM | 7:39 AM | Avaya Issue - Freeze | : Avail during sysdown. Citrix Froze |
| Billones, Mark | 01/24/2026 | 7:18 AM | 7:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected while on break |
| Ricardo, Danicah | 01/24/2026 | 6:15 AM | 6:23 AM | Avaya Issue - Freeze | citrix froze | citrix disconnected | hard reset | had to setup tools |
| Ofalla, Frank Danniel | 01/24/2026 | 7:16 AM | 7:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out of citrix while on break |
| Galisim, Lovely Nicole | 01/24/2026 | 6:09 AM | 6:15 AM | Avaya Issue - Freeze | kicked out of citrix |
| Donato, Elizabeth | 01/24/2026 | 7:15 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Advised TM to restart PDA, avaya and citrix. |
| Teodosio, Angelica | 01/24/2026 | 7:30 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised TM to restart citrix and offer the disconnected async contact for a callback. Restart PDA and Avaya as well. |
| Virgo, Jeniebabes | 01/24/2026 | 7:40 AM | 7:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised TM to restart PDA, citrix and Avaya. |
| Pulvera, Jessel Rose | 01/19/2026 | 6:03 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Basas, Gerlyn | 01/24/2026 | 7:40 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart pda and avaya. |
| Valle, Marchelle | 01/19/2026 | 5:45 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Iglesias, Roldan | 01/22/2026 | 10:08 AM | 10:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Artates, Gemma | 01/22/2026 | 10:06 PM | 10:09 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Bueno, Patricia Nicole | 01/24/2026 | 7:47 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. Got kicked out of citrix and had to pull up tools again |
| Valle, Marchelle | 01/22/2026 | 10:12 PM | 10:14 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Olisco, Divine | 01/22/2026 | 10:26 PM | 10:34 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Azarraga V, Joselito | 01/24/2026 | 7:45 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart pda and avaya. |
| Garcia, Christian Paul | 01/22/2026 | 11:30 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Micha Ella | 01/24/2026 | 5:46 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / disconnected |
| Discutido, Karen Grace | 01/24/2026 | 7:40 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Abayon, Madge | 01/24/2026 | 5:44 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, got kicked out during call and disconnected |
| Badillo, Bernard Luis | 01/24/2026 | 5:48 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected |
| Sta Romana, Kimberley | 01/22/2026 | 1:44 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Alabe, Jason | 01/24/2026 | 5:50 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Olisco, Divine | 01/24/2026 | 5:45 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kick out |
| Mendez, Kristine Joy | 01/22/2026 | 1:41 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Deondo, Micah | 01/24/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze| citrix kick out while on call |
| Garcia, Christian Paul | 01/24/2026 | 5:44 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kick out and call disconnected |
| Pulvera, Jessel Rose | 01/22/2026 | 1:47 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Segundine, Jofrey | 01/24/2026 | 5:56 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze| citrix kick out while on call |
| Celeste, Airene Mae | 01/22/2026 | 1:48 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Azarcon, RJ Timothy | 01/24/2026 | 5:53 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / call disconnected |
| Sta Romana, Kimberley | 01/24/2026 | 5:42 AM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Alabe, Jason | 01/22/2026 | 1:42 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/24/2026 | 5:51 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Bengan, Aicyl | 01/24/2026 | 5:43 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze| citrix kick out while on call |
| Bengan, Aicyl | 01/22/2026 | 1:51 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Iglesias, Roldan | 01/24/2026 | 5:45 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick out due to avaya error |
| Huenda, Gracelle Ann | 01/24/2026 | 5:46 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on chat |
| Iglesias, Roldan | 01/22/2026 | 2:16 AM | 2:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Kyle Christian | 01/24/2026 | 5:40 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen and Avaya Issue |
| Valle, Marchelle | 01/22/2026 | 2:17 AM | 2:20 AM | Citrix Latency - Change Citrix Server | N/A |
| Protasio, Jay Paulo | 01/24/2026 | 5:47 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Avaya error while on call |
| Celeste, Airene Mae | 01/24/2026 | 5:35 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Avaya error while on call |
| Valle, Marchelle | 01/24/2026 | 5:29 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kick out call got disconnected |
| Olisco, Divine | 01/22/2026 | 2:34 AM | 2:39 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Bernas, Michael | 01/24/2026 | 4:15 AM | 4:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error while on call. |
| Aman, Justine Carl | 01/24/2026 | 7:44 AM | 7:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Advised tm to restart citrix as latency prevents tools from loading. |
| Artates, Gemma | 01/22/2026 | 2:10 AM | 2:16 AM | Citrix Latency - Change Citrix Server | N/A |
| Mendez, Kristine Joy | 01/24/2026 | 3:39 AM | 3:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error while on call. |
| Segundine, Jofrey | 01/24/2026 | 2:05 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | got kick out of Citrix and Avaya error after lunch |
| Deondo, Micah | 01/22/2026 | 3:08 AM | 3:14 AM | Citrix Latency - Change Citrix Server | N/A |
| Arconada, Eva | 01/24/2026 | 7:40 AM | 7:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart PDA, and Avaya. Took time due to avaya not responding., |
| Garcia, Christian Paul | 01/22/2026 | 3:36 AM | 3:40 AM | Citrix Latency - Change Citrix Server | N/A |
| Frugalidad, Cristina | 01/24/2026 | 1:51 AM | 2:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch/Pull up tools |
| Abayon, Madge | 01/24/2026 | 2:05 AM | 2:06 AM | Avaya Issue - Freeze | avaya error |
| Bernas, Michael | 01/22/2026 | 5:04 AM | 5:14 AM | Citrix Latency - Change Citrix Server | N/A |
| Bernas, Michael | 01/24/2026 | 1:57 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out while on lunch |
| Badillo, Bernard Luis | 01/24/2026 | 1:49 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on lunch |
| Mendez, Kristine Joy | 01/22/2026 | 5:40 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/24/2026 | 1:56 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick out of citrix during lunch |
| Arroyo, Jevine France | 01/24/2026 | 7:49 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to finish async contacts first then, restart pda and avaya, |
| Iglesias, Roldan | 01/23/2026 | 6:59 AM | 7:01 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick out due to avaya error |
| Abayon, Madge | 01/22/2026 | 5:37 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sta Romana, Kimberley | 01/23/2026 | 6:20 AM | 6:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Kick Out |
| Badillo, Bernard Luis | 01/23/2026 | 6:22 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Contacts disconnected |
| Huenda, Gracelle Ann | 01/22/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abayon, Madge | 01/23/2026 | 5:48 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Froze / disconnected during call |
| Artates, Gemma | 01/23/2026 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / disconnected |
| Dela Cruz, Kyle Christian | 01/23/2026 | 5:33 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix and Avaya Issue |
| Sta Romana, Kimberley | 01/22/2026 | 5:44 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deondo, Micah | 01/23/2026 | 5:53 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Olisco, Divine | 01/23/2026 | 5:34 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out while on call |
| Frugalidad, Cristina | 01/22/2026 | 5:37 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pulvera, Jessel Rose | 01/23/2026 | 5:45 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ kickout |
| Celeste, Airene Mae | 01/22/2026 | 5:51 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Garcia, Christian Paul | 01/23/2026 | 5:33 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix and call disconnected |
| Huenda, Gracelle Ann | 01/23/2026 | 5:33 AM | 5:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on chat |
| Bengan, Aicyl | 01/22/2026 | 5:44 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/23/2026 | 5:39 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Denali Error |
| Marcos, Lyka Joy | 01/24/2026 | 8:28 AM | 8:36 AM | Avaya Issue - Freeze | Kick out of citrix |
| Jaco, Maricar | 01/23/2026 | 5:42 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/ Citrix kick out |
| Celeste, Airene Mae | 01/23/2026 | 5:27 AM | 5:35 AM | Citrix Froze - CONTACTS DISCONNECTED | kick out of Citrix froze| call disconnected |
| Badillo, Bernard Luis | 01/22/2026 | 6:13 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dador, Louis Adrian | 01/24/2026 | 8:08 AM | 8:31 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Bengan, Aicyl | 01/23/2026 | 5:38 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze| denali error |
| Candido, Rhea Mae | 01/24/2026 | 7:40 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish async contact first then restart pda, citrix and avaya. |
| Bernas, Michael | 01/23/2026 | 2:40 AM | 2:45 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kick out |
| Olisco, Divine | 01/22/2026 | 6:32 AM | 6:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Garcia, Christian Paul | 01/22/2026 | 6:33 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Olisco, Divine | 01/23/2026 | 2:53 AM | 3:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Bocala, John Loyd | 01/24/2026 | 7:50 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish async contact first then tm needs to restart pda, avaya and citrrix. |
| Bengan, Aicyl | 01/23/2026 | 2:40 AM | 2:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of Citrix while on call |
| Badillo, Bernard Luis | 01/23/2026 | 2:24 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / kicked out of Citrix |
| Valle, Marchelle | 01/23/2026 | 10:10 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valle, Marchelle | 01/23/2026 | 2:13 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kick out call got disconnected |
| Deondo, Micah | 01/23/2026 | 2:11 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Badillo, Bernard Luis | 01/23/2026 | 10:23 PM | 10:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Artates, Gemma | 01/23/2026 | 1:53 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix Froze |
| Lariza, Angelica | 01/24/2026 | 8:02 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised TM to finish call then restart pda, avaya and citrix. |
| Bernas, Michael | 01/23/2026 | 1:58 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze/ avaya error |
| Frugalidad, Cristina | 01/23/2026 | 1:37 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/ Citrix kick out |
| Dela Cruz, Kyle Christian | 01/23/2026 | 1:35 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen while on call |
| Huenda, Gracelle Ann | 01/23/2026 | 1:32 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on chat |
| Iglesias, Roldan | 01/23/2026 | 10:42 PM | 10:58 PM | Citrix Latency - Change Citrix Server | N/A |
| Garcia, Christian Paul | 01/23/2026 | 1:33 AM | 1:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Bengan, Aicyl | 01/23/2026 | 1:34 AM | 1:35 AM | Avaya Issue - Freeze | Denali error |
| Celeste, Airene Mae | 01/23/2026 | 1:26 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Jamelarin, Uziel Ann | 01/24/2026 | 7:59 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised TM to provide ghost spiel then restart pda, citrix and avaya. |
| Casimero, Ma Jonaville | 01/24/2026 | 8:10 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart citrix after providing ghost and restart affected tools. |
| Vista, Bernie | 01/24/2026 | 8:08 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to check downtime issue. Tm encountered avaya issue which prevents him to log in. Initiated avaya fix and it work. Advised TM to restart pda and citrix tools. |
| Demandaco, Cristy | 01/24/2026 | 7:53 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM have to pull up new citrix while still on call. and after call restart avaya and VPN |
| Hiloma, Ronalie | 01/23/2026 | 9:58 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | experienced system froze and the auto disconnected call pda error |
| Aravejo, Shelomith | 01/24/2026 | 7:36 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Relaunched VPN, Avaya and PDA. Restarted tools. Took time for avaya to load. |
| Alojado, Geoven | 01/24/2026 | 4:19 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | AVAYA disconnectd and PDA error |
| Alojado, Geoven | 01/24/2026 | 8:22 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart citrix, pda and avaya. |
| Garbo, Maru | 01/24/2026 | 6:25 AM | 7:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze after lunch | re pull-up tools | kicked out | was able to get ready after 15mins after sysdow |
| Alojado, Geoven | 01/24/2026 | 2:28 AM | 3:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to change station since tm encountered connectivity issue and cannot pull-up tools such as citrix and avaya |
| Deocampo, Kelvin James | 01/24/2026 | 8:12 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citric froze need to restart |
| Delos Santos, Hubert Clifford | 01/24/2026 | 8:12 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix log out kickout |
| Taladtad, Jelly Ann | 01/24/2026 | 8:11 AM | 8:20 AM | Avaya Issue - Freeze | citrix kickout while waiting for next call |
| Espejo, Renalyn | 01/24/2026 | 8:11 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Engage with a call when system froze and citrix kicked out. Can't hear any valid response from cx provide ghost spiel. Need to restart and re-pull up tools. |
| Duno, Edgar Louise | 01/24/2026 | 7:24 AM | 7:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | system froze and logged out and cx disconnected |
| Balona, Shela | 12/30/2025 | 9:34 AM | 9:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out while on call |
| Mendoza, Julie Ann | 01/24/2026 | 9:24 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Network and Avaya disconnected. Denali error |
| Ricardo, Danicah | 01/24/2026 | 9:55 AM | 10:00 AM | Avaya Issue - Freeze | citrix froze | citrix disconnected | |
| Mendoza, Julie Ann | 01/24/2026 | 9:24 AM | 9:27 AM | Avaya Issue - Freeze | Citrix froze. Network and Avaya disconnected. Denali error |
| Diocena, Karl Vincent | 01/24/2026 | 1:28 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, the citrix froze and disconnected | assisted cx with logging on her accoutn while citrix is still disconnected | had to restart citrix VPN and relogin in on avaya and denali | but denali was not able to fully open but still assisted cx with her issue | once the call has ended restarted everything again and was able to re open denali |
| Lamayo, Alvin | 01/24/2026 | 1:31 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out of citrix while on lunch , tried ot log in back to LVS but got black screen for 5 minutes , tried DUB and azzure NA but wasn't able to pull up tools was advised to restart pc and was able to log in successfully to azzure NA avaya took so long to pull up |
| Dimo, Charisse | 01/25/2026 | 3:55 PM | 4:04 PM | Avaya Issue - Freeze | DETAILED EXPLANATION: Citrix freeze and kicked out need to pull up tools before go on ready |
| Cahilig, Raven Roe | 01/25/2026 | 4:23 PM | 4:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Rubio, Mary Ann | 01/25/2026 | 5:03 PM | 5:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Gregorio, Jester | 01/24/2026 | 1:06 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Had to restart Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | |
| Alovera, Rosalie | 01/24/2026 | 1:52 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, disconnected. Keep getting kicked out from citrix. Re-pulled up everything, |
| Caldea, Anne Emirald | 01/25/2026 | 4:08 PM | 4:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready |
| Dela Cruz, Juhanah | 01/23/2026 | 12:50 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dimo, Charisse | 01/25/2026 | 4:00 PM | 4:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and kicked out need to pull up tools before go on ready |
| Borda, Ginalyn | 01/25/2026 | 5:00 PM | 5:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Error changing stats to Ready |
| Abag, Jay | 01/23/2026 | 12:51 AM | 1:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/24/2026 | 4:54 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/24/2026 | 7:16 PM | 7:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/24/2026 | 8:01 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/24/2026 | 8:38 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Yvonie | 01/25/2026 | 6:00 PM | 6:18 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: Citrix Disconnected/PDA/Denali Error - after Lunch Detailed Explanation: System issue after Lunch, kicked out from citrix and to restart. |
| Navarra, Danelyn | 01/25/2026 | 6:04 PM | 6:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Lamayo, Alvin | 01/24/2026 | 1:31 AM | 2:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Got kicked out of citrix while on lunch , tried ot log in back to LVS but got black screen for 5 minutes , tried DUB and azzure NA but wasn't able to pull up tools was advised to restart pc and was able to log in successfully to azzure NA avaya took so long to pull up |
| Diamonon, Fons Fernando | 01/25/2026 | 6:38 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. No audio when the system went back. Had to restart VPN and Avaya/PDA |
| Cortez, Janielow | 01/24/2026 | 8:42 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/24/2026 | 8:38 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 01/24/2026 | 9:10 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/24/2026 | 12:03 AM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/24/2026 | 12:38 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 01/24/2026 | 12:44 AM | 1:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 01/24/2026 | 12:30 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/25/2026 | 5:02 PM | 5:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/25/2026 | 5:24 PM | 5:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lamayo, Alvin | 01/25/2026 | 7:12 PM | 7:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Caldea, Anne Emirald | 01/25/2026 | 7:40 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Biclar, Andreia Sacci | 01/25/2026 | 8:10 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/25/2026 | 8:37 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/25/2026 | 8:37 PM | 8:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/25/2026 | 8:34 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Diocena, Karl Vincent | 01/25/2026 | 7:37 PM | 7:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Flores, Angelica | 01/25/2026 | 7:51 PM | 8:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and set up tools again |
| Cahilig, Raven Roe | 01/25/2026 | 8:25 PM | 8:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Rubio, Mary Ann | 01/25/2026 | 9:06 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on call, vpn disconnected. Had restart Citrix, VPN and AVAYA to access PDA and re pull up all the tools. |
| Sobredo, Mark Bryan | 01/25/2026 | 7:45 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Dimo, Charisse | 01/25/2026 | 7:52 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix disconnected . Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Diama, Joana Marie | 01/25/2026 | 9:10 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix disconnected . Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Abag, Jay | 01/25/2026 | 7:56 PM | 8:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/25/2026 | 7:56 PM | 8:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/25/2026 | 7:46 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/25/2026 | 8:47 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/25/2026 | 9:04 PM | 9:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/25/2026 | 8:49 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/25/2026 | 9:04 PM | 9:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cuare, Rey John | 01/25/2026 | 8:34 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/25/2026 | 8:28 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Lucahin, Angelie | 01/24/2026 | 11:08 PM | 11:12 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze while on ready PDA gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt VPN and Avaya only |
| De Jose, Jan Cedrex | 01/25/2026 | 8:40 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Manican, Joanna Len | 01/24/2026 | 11:09 PM | 11:16 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on ready, PDA Error | Restarted VPN, AVAYA and PDA |
| Manican, Joanna Len | 01/24/2026 | 3:57 AM | 4:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch, restarted VPN, AVAYA and PDA |
| Lucahin, Angelie | 01/24/2026 | 4:01 AM | 4:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected while on Lunch . PDA Error | Restarted all tools VPN, AVAYA and PDA |
| Rabino, Ramina | 01/24/2026 | 6:11 AM | 6:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected | Restarted Tools |
| Rabino, Ramina | 01/24/2026 | 2:04 AM | 2:07 AM | No Audio - PDA/ other tools still functional | citrix freeze call no audio, PDA error |
| Lubrin, Mary Gwyneth | 01/25/2026 | 10:05 AM | 10:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and pda error while on ready |
| Simon, Cheryll Grace | 01/24/2026 | 10:00 PM | 10:06 PM | Avaya Issue - Freeze | Cannot go on ready in denali due to avaya |
| Cezar, Mary Mae | 01/24/2026 | 10:06 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ froze screen |
| Deviente, Jenny | 01/24/2026 | 11:16 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| De Juan, Ivan Raphael | 01/24/2026 | 11:26 PM | 11:29 PM | No Audio - PDA/ other tools still functional | teleconnector broken, had to transfer station |
| Solis, Mary Louise | 01/24/2026 | 11:24 PM | 11:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Adrales, Rose Mae | 01/24/2026 | 11:51 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out of citrix- PDAerror |
| Buenvenida, Grace | 01/24/2026 | 12:33 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on breaktime |
| Veronica, Crisia Joy | 01/24/2026 | 1:06 AM | 1:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ Avaya Disconnected |
| Cortes, Gabriel | 01/24/2026 | 1:40 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix frozen, restart avaya. |
| Vega, Genre Judd | 01/24/2026 | 1:43 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/ Avaya Disconnected |
| Patricio, Jason | 01/24/2026 | 1:44 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Disconnected VPN | Needs to restart Avaya |
| Cezar, Mary Mae | 01/24/2026 | 2:08 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ froze screen/restart avaya |
| Solis, Mary Louise | 01/24/2026 | 7:25 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error , kick out of citrix |
| Deviente, Jenny | 01/24/2026 | 3:28 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | loading tools, logging in to pda // Cannot go on ready in denali due to avaya |
| Veronica, Crisia Joy | 01/24/2026 | 4:36 AM | 4:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ Avaya disconnected / Citrix kickout |
| Buenvenida, Grace | 01/24/2026 | 4:42 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix |
| Cortes, Gabriel | 01/24/2026 | 5:42 AM | 4:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix frozen+ login citrix. |
| Vega, Genre Judd | 01/24/2026 | 5:44 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix |
| Tecson, Cathy | 01/24/2026 | 5:42 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out of citrix |
| Patricio, Jason | 01/24/2026 | 5:46 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from the citrix | Disconnected VPN | Needs to restart Avaya |
| Dongon, Andrea Marie | 01/24/2026 | 5:46 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from the citrix | Disconnected VPN | Needs to restart Avaya |
| Andrade, Yvonie | 01/25/2026 | 9:57 PM | 10:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio after. Delivered ghost spiel |
| Russ, Germalyn | 01/24/2026 | 5:46 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Break | Got kicked out of citrix/PDA error |
| Navarra, Danelyn | 01/25/2026 | 10:17 PM | 10:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze & disconnected while on ready. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Simon, Cheryll Grace | 01/24/2026 | 5:58 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya Disconnected |
| Cezar, Mary Mae | 01/24/2026 | 6:10 AM | 6:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ froze screen/ |
| Bacuta, Shairra Joy | 01/24/2026 | 5:48 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix |
| Raynaldo, Patricia Joanna | 01/22/2026 | 12:43 AM | 12:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error// Avaya disconnected |
| Esportuno, John Paul | 01/22/2026 | 1:33 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on avail then PDA error needs to restart the pda |
| Javier, Channa | 01/22/2026 | 1:45 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on avail then PDA error needs to restart the pda |
| De Honor, Cezarah Marie | 01/20/2026 | 7:45 PM | 8:06 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Hari-on, Marrienne | 01/20/2026 | 7:59 PM | 8:06 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Esteban, Janelle | 01/22/2026 | 1:45 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CItrix Froze while on call // PDA Error / hard reset |
| Falco, Maeriluz | 01/20/2026 | 8:00 PM | 8:13 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Borbon, Jeanilee | 01/22/2026 | 1:40 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrrix error. PDA got disconnected. |
| Dorado, Honey Mae | 01/22/2026 | 1:46 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CItrix Froze while on call |
| Miranda, Kyle Heaven | 01/22/2026 | 1:50 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected and call was disconnected had to pull up another citrix and restart and pull up tools |
| Beneranda, Yliaza John | 01/20/2026 | 7:44 PM | 7:50 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bunol, Alvin Joshua | 01/22/2026 | 1:52 AM | 2:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown while helping cx logging in, was able to assists cx since concern does not need optiflow, she was needing a password reset. Had to wrap up the call to get back on queue and it was a hard reset and I need to set up again. |
| Anisco, Jess Kendrick | 01/20/2026 | 7:49 PM | 8:00 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Abag, Jay | 01/25/2026 | 10:29 PM | 10:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Atiga, Jessa | 01/22/2026 | 1:52 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Briones, Mark | 01/20/2026 | 9:00 PM | 9:14 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/20/2026 | 9:01 PM | 9:16 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Patron, Precious Kaye | 01/20/2026 | 9:43 PM | 10:13 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/20/2026 | 11:04 PM | 11:20 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bunol, Alvin Joshua | 01/22/2026 | 4:44 AM | 4:46 AM | Avaya Issue - Freeze | PDA error |
| Adonay, Lorena | 01/20/2026 | 11:43 PM | 11:48 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/20/2026 | 11:49 PM | 12:01 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Lamayo, Alvin | 01/24/2026 | 1:31 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| San Miguel, Dione Rose | 01/20/2026 | 11:52 PM | 12:08 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/20/2026 | 12:01 AM | 12:10 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Raynaldo, Patricia Joanna | 01/22/2026 | 4:43 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error// Citrix disconnected while on lunch |
| Lamayo, Alvin | 01/25/2026 | 10:04 PM | 10:31 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Briones, Mark | 01/20/2026 | 11:57 PM | 12:11 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Esportuno, John Paul | 01/22/2026 | 5:33 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected, needs to restart the citrix and pull up necessary tools. There is no account number, in the process of pulling up the account. |
| Hari-on, Marrienne | 01/20/2026 | 12:03 AM | 12:15 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bido, Sarra Veronica | 01/20/2026 | 12:00 AM | 12:06 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Matillano, Mary Grace | 01/22/2026 | 5:43 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix and PDA error |
| De Honor, Cezarah Marie | 01/20/2026 | 12:00 AM | 12:13 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Falco, Maeriluz | 01/20/2026 | 12:03 AM | 12:16 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dorado, Honey Mae | 01/22/2026 | 5:46 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while on call |
| Agana, Glendalyn | 01/20/2026 | 11:59 PM | 12:18 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Miranda, Kyle Heaven | 01/22/2026 | 5:48 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA in Error |
| Talabucon, Michelle | 01/20/2026 | 12:10 AM | 12:18 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Degala Jr, Darwin | 01/20/2026 | 11:58 PM | 12:20 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Miranda, Kyle Heaven | 01/22/2026 | 5:48 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA in Error |
| Beneranda, Yliaza John | 01/20/2026 | 11:44 PM | 11:54 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Aguil, Mark Anthony | 01/20/2026 | 11:37 PM | 11:55 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Sabolbora, Angel Gennie | 01/20/2026 | 12:18 AM | 12:37 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Esteban, Janelle | 01/22/2026 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System issue audio is staticCItrix Froze while on call // PDA Error / hard reset |
| Bunol, Alvin Joshua | 01/22/2026 | 5:53 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : pda error while on call, had to wrap up the call to get back on queue |
| Gallofin, Rach Mary | 01/20/2026 | 12:45 PM | 12:52 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Atiga, Jessa | 01/22/2026 | 5:52 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while cx on the line/ Citrix disconnected |
| Briones, Mark | 01/20/2026 | 12:56 AM | 1:00 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Eslaban, Jose Leo | 01/20/2026 | 12:19 AM | 12:32 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dilla, Ronald | 01/20/2026 | 12:59 AM | 1:14 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| De Honor, Cezarah Marie | 01/21/2026 | 6:07 PM | 6:25 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/21/2026 | 6:12 PM | 6:26 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dizon, Arnel | 01/23/2026 | 12:15 AM | 12:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error Cx disconnected. Need to restart avaya |
| Matillano, Mary Grace | 01/23/2026 | 1:44 AM | 1:48 AM | No Audio - PDA/ other tools still functional | PDA error || no audio |
| Miranda, Kyle Heaven | 01/23/2026 | 1:44 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected and call was disconnected had to pull up another citrix and set up and track call that as affected by the sydown |
| Horario, John Rey | 01/25/2026 | 10:18 PM | 10:30 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Dorado, Honey Mae | 01/23/2026 | 1:49 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ kick out of citrix |
| Esportuno, John Paul | 01/23/2026 | 1:44 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citriz froze |
| Bunol, Alvin Joshua | 01/23/2026 | 1:54 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while on call and had to wrap up the call to get back on queue. |
| Borbon, Jeanilee | 01/23/2026 | 2:10 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Dizon, Arnel | 01/23/2026 | 1:48 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali Error Cx disconnected. Need to restart avaya |
| Caldea, Anne Emirald | 01/25/2026 | 11:47 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | TM experienced sysdown while on call and the citrix got disconnected |
| Esteban, Janelle | 01/23/2026 | 2:16 AM | 2:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error / hard reset |
| Deocampo, Dennis | 01/25/2026 | 11:39 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 01/23/2026 | 2:25 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Atiga, Jessa | 01/23/2026 | 1:44 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx on the line, Avaya became unfunctional need to quit avaya and pull up again. |
| Agana, Glendalyn | 01/21/2026 | 6:17 PM | 6:32 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Diamonon, Fons Fernando | 01/25/2026 | 10:41 PM | 10:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call and eventually got kicked out. Cx's audio cam back while I was out of citrix and still tried to assist cx but cx must have accidentally disconnected the call while trying to put me on hold while trying to upload documents. Had to restart all tools, VPN and avaya/PDA |
| Anisco, Jess Kendrick | 01/21/2026 | 6:07 PM | 6:32 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Raynaldo, Patricia Joanna | 01/23/2026 | 5:41 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | denali error// Citrix disconnected while on lunch |
| Diocena, Karl Vincent | 01/25/2026 | 11:37 PM | 11:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on avail the citrix froze and VPN disconnected | call got connected but no audio and cx then dc the call | had to restart VPN and relogin in on avaya and denali |
| Diamonon, Fons Fernando | 01/25/2026 | 11:39 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: PDA white screen. Cannot transfer a call or put it on hold. Had to restart PDA after the call. |
| Adonay, Lorena | 01/21/2026 | 6:03 PM | 6:37 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Matillano, Mary Grace | 01/23/2026 | 5:39 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Logged out of citrix and had to set up tools again |
| Sobredo, Mark Bryan | 01/25/2026 | 11:45 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Hari-on, Marrienne | 01/21/2026 | 6:20 PM | 6:56 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Jalocon, Marites | 01/25/2026 | 11:40 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on chat citrix froze and disconnected | chat got connected || need to re pull up Citrix, Avaya, Denali and tools. |
| Briones, Mark | 01/21/2026 | 7:37 PM | 7:51 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dimo, Charisse | 01/25/2026 | 11:55 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Javier, Channa | 01/23/2026 | 2:25 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Esportuno, John Paul | 01/23/2026 | 5:42 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze then disconnected while on lunch and about to go ON READY but 10 seconds before to stamp, system issue occurs. Needs to login and pull up necessary tools and restarting the PDA. |
| Dorado, Honey Mae | 01/23/2026 | 5:49 AM | 5:51 AM | Avaya Issue - Freeze | Citrix froze |
| Sabolbora, Angel Gennie | 01/21/2026 | 7:47 PM | 8:00 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/21/2026 | 9:23 PM | 9:37 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Miranda, Kyle Heaven | 01/23/2026 | 5:41 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze then disconnected while on lunch and about to go ON READY when it froze. Needs to login and pull up necessary tools necessary tools and restart avaya since it won't work |
| Mujal, Archieval | 01/21/2026 | 10:05 PM | 10:17 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Dizon, Arnel | 01/23/2026 | 5:51 AM | 5:55 AM | Avaya Issue - Freeze | Sysdown while on ready, denali error |
| Gallofin, Rach Mary | 01/21/2026 | 10:08 PM | 10:17 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Villegas, Ruella Jane | 01/21/2026 | 10:10 PM | 10:25 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/21/2026 | 10:13 PM | 10:27 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Talabucon, Michelle | 01/21/2026 | 10:07 PM | 10:30 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| San Miguel, Dione Rose | 01/21/2026 | 10:10 PM | 10:33 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Anisco, Jess Kendrick | 01/21/2026 | 10:07 PM | 10:18 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Esteban, Janelle | 01/23/2026 | 5:46 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CItrix Froze while on call // PDA Error / hard reset |
| Agana, Glendalyn | 01/21/2026 | 9:58 PM | 10:37 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Bunol, Alvin Joshua | 01/23/2026 | 5:57 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hard reset while on call and had to wrap up the call to get back on queue. |
| De Honor, Cezarah Marie | 01/21/2026 | 10:03 PM | 10:45 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Ponsaran, Khrystmund | 01/21/2026 | 10:36 PM | 10:48 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Aguil, Mark Anthony | 01/21/2026 | 10:05 PM | 10:38 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Barzanas, Irene | 01/21/2026 | 6:35 PM | 6:57 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Barzanas, Irene | 01/21/2026 | 11:30 PM | 11:40 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Briones, Mark | 01/21/2026 | 11:27 PM | 11:40 PM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED |
| Cahilig, Raven Roe | 01/25/2026 | 12:25 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Dizon, Arnel | 01/24/2026 | 10:58 PM | 11:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Spark not working, requested to log out and restart denali. |
| Anuales, Neste Rose | 01/25/2026 | 11:45 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Dizon, Arnel | 01/24/2026 | 11:10 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali sudden White out. Need to restart denali. After setting up and going ready citrix kick out. Need to restart all over again. Set up tools and citrix. |
| Biclar, Andreia Sacci | 01/25/2026 | 12:15 AM | 12:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Matillano, Mary Grace | 01/24/2026 | 1:44 AM | 1:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze || PDA error |
| Esportuno, John Paul | 01/24/2026 | 1:35 AM | 1:40 PM | Avaya Issue - Freeze | Citrix Froze |
| Esportuno, John Paul | 01/24/2026 | 1:35 AM | 1:40 PM | Avaya Issue - Freeze | Citrix froze |
| Denosta, Aprilyn | 01/24/2026 | 1:47 AM | 1:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze waited for it to connect but the connection lost and to set up again |
| Acoyong, Angel Joy | 01/25/2026 | 12:30 AM | 12:33 AM | Avaya Issue - Freeze | Advised TM to restart PDA and Avaya |
| Borbon, Jeanilee | 01/24/2026 | 1:42 AM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Javier, Channa | 01/24/2026 | 1:58 AM | 2:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Mendoza, Julie Ann | 01/25/2026 | 12:30 AM | 12:37 AM | Avaya Issue - Freeze | Upon checking with TM, she got avaya issues which tool time to pull-up. Assisted TM to restart avaya and she was able to go on ready. |
| Hari-on, Marrienne | 01/21/2026 | 11:35 PM | 11:42 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Sabolbora, Angel Gennie | 01/21/2026 | 10:10 PM | 10:52 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Villegas, Ruella Jane | 01/21/2026 | 11:45 PM | 11:52 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Patron, Precious Kaye | 01/21/2026 | 10:09 PM | 10:31 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Ponsaran, Khrystmund | 01/21/2026 | 1:15 AM | 1:25 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Falco, Maeriluz | 01/24/2026 | 4:19 PM | 4:29 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Ponsaran, Khrystmund | 01/24/2026 | 4:11 PM | 4:21 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Hari-on, Marrienne | 01/24/2026 | 5:59 PM | 6:07 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Delegencia, Karl Kevin | 01/25/2026 | 12:21 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to check downtime. Advised TM to restart PDA, Avaya and Citrix. |
| Bido, Sarra Veronica | 01/24/2026 | 6:01 PM | 6:09 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| De Honor, Cezarah Marie | 01/24/2026 | 6:41 PM | 7:02 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Briones, Mark | 01/24/2026 | 6:51 PM | 7:05 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Anisco, Jess Kendrick | 01/24/2026 | 6:52 PM | 7:10 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Talabucon, Michelle | 01/24/2026 | 7:35 PM | 7:43 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Villegas, Ruella Jane | 01/24/2026 | 7:41 PM | 7:51 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| De Honor, Cezarah Marie | 01/24/2026 | 7:44 PM | 8:09 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Dorado, Honey Mae | 01/24/2026 | 1:55 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Dizon, Arnel | 01/24/2026 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze. Restart Avaya and restart citrix. Need to pull up tools again |
| Cuare, Rey John | 01/25/2026 | 12:43 AM | 12:44 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Allie |
| Ponce, Renz Kirby | 01/25/2026 | 11:11 PM | 11:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 11:11 AM - 11:16 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Denali error while on ready| needed to restart Avaya and Citrix Account Number: NA Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Borbon, Jeanilee | 01/24/2026 | 2:17 AM | 2:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sudden PDA Error while on ready |
| Gonzales, Jovelyn | 01/25/2026 | 12:45 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Tulale, Mae Con | 01/25/2026 | 11:23 PM | 11:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/25/2026 Start Time End Time: 11:23 - 11:31 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while avail and got disconnected was able to pull up citrix again and PDA error Account Number: N/A Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Miranda, Kyle Heaven | 01/24/2026 | 1:43 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected/ cx is unresponsive initiated a ghost spiel and open another Citrix and restart and set up tools and track calls that has been affected by the sysdown |
| Raynaldo, Patricia Joanna | 01/24/2026 | 5:35 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on call// cx disconnected |
| Dizon, Arnel | 01/24/2026 | 5:42 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze. Citrix froze, Cx disconnected need to restart avaya |
| Polvorosa, Trezia Mae | 01/25/2026 | 12:38 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Miranda, Kyle Heaven | 01/24/2026 | 5:44 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected/ call was disconnected/ open another Citrix and restart and set up tools and track calls that has been affected by the sysdown |
| Borbon, Jeanilee | 01/24/2026 | 5:44 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze while on call // Kicked out from Citrix // Had to restart AVAYA since was not able to click anything |
| Flotildes, Realyn | 01/25/2026 | 11:50 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/25/2026 Start Time End Time: 11:50 PM - 12:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and logout. call was not disconnected but no audio after restart of cirtix. delivered ghost spiel. Account Number: 1907705736835164136 Pod Number/Letter: 19-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Babela, Kezia Lea | 01/24/2026 | 5:45 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call // Kicked out from Citrix // restarted the Citrix and Pull out all the tools, then after go on ready, my PDA got error |
| Samino, Anthony Josh | 01/25/2026 | 12:37 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/25/2026 Start Time End Time: 12:37 AM - 12:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and logout. call was not disconnected but no audio after restart of cirtix. delivered ghost spiel. Account Number: 1324651677753662071 Pod Number/Letter: 18-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Borbon, Jeanilee | 01/24/2026 | 5:58 AM | 6:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Sudden PDA Error while on ready // restarted PDA |
| Ponsaran, Khrystmund | 01/24/2026 | 8:10 PM | 8:18 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Sabolbora, Angel Gennie | 01/24/2026 | 7:34 PM | 8:04 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Dorado, Honey Mae | 01/24/2026 | 5:57 AM | 6:01 AM | Avaya Issue - Freeze | kickout of citrix/ pda error |
| Falco, Maeriluz | 01/24/2026 | 8:22 PM | 8:36 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Cortez, Janielow | 01/25/2026 | 11:35 PM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Esportuno, John Paul | 01/24/2026 | 5:53 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then disconnected, Cx is still on the line and her concern needs to address first. Force to hard reset and pull up necessary tools. |
| Beneranda, Yliaza John | 01/24/2026 | 7:39 PM | 7:50 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Celoso, Ma Christina | 01/25/2026 | 12:14 AM | 12:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Javier, Channa | 01/24/2026 | 5:56 AM | 6:02 AM | Avaya Issue - Freeze | Citrix froze for 2 mins after the call then Citrix got Disconnected |
| De Honor, Cezarah Marie | 01/24/2026 | 8:49 PM | 9:00 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Legaspi, Amiel Dave | 01/25/2026 | 12:38 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Bunol, Alvin Joshua | 01/24/2026 | 6:41 AM | 7:01 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Sysdown while on training meeting |
| Briones, Mark | 01/24/2026 | 8:47 PM | 9:01 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Raynaldo, Patricia Joanna | 01/24/2026 | 1:35 AM | 1:38 AM | Avaya Issue - Freeze | denali error//Citrix froze |
| Valerio, Mark David | 01/24/2026 | 11:15 PM | 11:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA Error |
| Bido, Sarra Veronica | 01/24/2026 | 9:44 PM | 9:54 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Ortiz, Arian Mae | 01/24/2026 | 11:20 PM | 11:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE then disconnected | restart Citrix and PDA |
| De Jose, Jan Cedrex | 01/25/2026 | 12:39 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Humpay, Elaine | 01/24/2026 | 12:18 AM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE./PDA ERROR |
| Hari-on, Marrienne | 01/24/2026 | 10:05 PM | 10:15 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Anisco, Jess Kendrick | 01/24/2026 | 10:52 PM | 11:12 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Briones, Mark | 01/24/2026 | 11:27 PM | 11:40 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| De Jose, Jan Cedrex | 01/25/2026 | 12:39 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Mujal, Archieval | 01/24/2026 | 11:36 PM | 11:55 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Villegas, Ruella Jane | 01/24/2026 | 11:55 PM | 12:10 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Conlu, Ma Josefa | 01/25/2026 | 12:25 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Sabolbora, Angel Gennie | 01/24/2026 | 11:56 PM | 12:06 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Patron, Precious Kaye | 01/24/2026 | 11:39 PM | 12:11 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Eslaban, Jose Leo | 01/24/2026 | 11:50 PM | 12:08 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Aguil, Mark Anthony | 01/24/2026 | 11:50 PM | 11:58 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| De Honor, Cezarah Marie | 01/24/2026 | 12:20 AM | 12:36 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Falco, Maeriluz | 01/24/2026 | 12:22 AM | 12:39 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Beneranda, Yliaza John | 01/24/2026 | 11:35 PM | 11:37 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Dilla, Ronald | 01/25/2026 | 4:01 PM | 4:26 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Adonay, Lorena | 01/25/2026 | 6:52 PM | 6:57 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Briones, Mark | 01/25/2026 | 6:47 PM | 7:21 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Franco, Doreen | 01/25/2026 | 11:52 PM | 12:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Talabucon, Michelle | 01/25/2026 | 7:36 PM | 7:49 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Caldea, Anne Emirald | 01/25/2026 | 1:04 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 01/25/2026 | 11:48 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tanong, Kelly | 01/25/2026 | 1:06 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/25/2026 | 1:10 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 01/25/2026 | 1:11 AM | 1:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Billones, King Jether | 01/24/2026 | 12:50 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call / Call got disconnected |
| Balasa, Jenneth | 01/25/2026 | 1:23 AM | 1:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flores, Angelica | 01/25/2026 | 1:01 AM | 1:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on ready kick out from citrix and need to login to avaya and VPN and set up tools again |
| Ponsaran, Mary Flor | 01/24/2026 | 12:44 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout had to restart | Restart Citrix | Restart PDA |
| Diama, Joana Marie | 01/25/2026 | 1:14 AM | 1:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out of Citrix after frozen screen for few minutes. Cannot sign in without restarting all tools. Re signed in VPN and Avaya then stamped to Ready while setting up tools. |
| Andrade, Yvonie | 01/25/2026 | 12:53 AM | 1:00 AM | Avaya Issue - Freeze | Detailed Explanation: Citrix froze after the call, had to re login back to avaya and stamp to ready |
| Dilla, Ronald | 01/25/2026 | 8:06 PM | 8:21 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Ligson, Jonnibelle | 01/24/2026 | 1:38 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA Error | restart PDA |
| Beneranda, Yliaza John | 01/25/2026 | 7:43 PM | 7:56 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| San Miguel, Dione Rose | 01/25/2026 | 8:25 PM | 8:45 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Anisco, Jess Kendrick | 01/25/2026 | 8:23 PM | 8:49 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Saquita, Jashsen Mea | 01/24/2026 | 1:52 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA |
| Taylor, Joeline | 01/24/2026 | 1:56 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA Error | restart PDA |
| Ponce, Renz Kirby | 01/25/2026 | 1:36 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 1:36 AM - 1:40 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze| no audio on return ghost spiel Account Number: 1978825981979601907 endorsed for callback Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Brillantes, Angel Mae | 01/24/2026 | 2:01 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | restart PDA |
| Palomo, John Paul | 01/25/2026 | 1:38 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 1:38 AM - 1:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on ready / PDA - Denali error. I was kicked out of my Citrix so I have to restart and set up my tools again. Account Number: Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Garbo, Maru | 01/25/2026 | 12:56 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to change citrix server as one monitor does not mirror the citrix. |
| Adonay, Lorena | 01/25/2026 | 10:54 PM | 11:06 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Ponsaran, Khrystmund | 01/25/2026 | 10:54 PM | 11:14 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Mujal, Archieval | 01/25/2026 | 11:45 PM | 11:58 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Talabucon, Michelle | 01/25/2026 | 11:45 PM | 11:58 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Alegria, Princess Sharah Jade | 01/24/2026 | 2:25 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | restart PDA |
| Aguil, Mark Anthony | 01/25/2026 | 11:35 PM | 12:01 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Briones, Mark | 01/25/2026 | 11:55 PM | 12:09 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Lopez, Jean | 01/25/2026 | 12:35 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Falco, Maeriluz | 01/25/2026 | 11:39 PM | 12:09 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Eslaban, Jose Leo | 01/25/2026 | 11:42 PM | 12:13 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Dilla, Ronald | 01/25/2026 | 12:13 AM | 12:28 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Sabolbora, Angel Gennie | 01/25/2026 | 11:57 PM | 12:31 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Andrade, Yvonie | 01/25/2026 | 1:57 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on the call, delivered ghost spiel. |
| Villegas, Ruella Jane | 01/25/2026 | 12:08 AM | 12:32 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Deita, Kimberly | 01/24/2026 | 3:25 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected after lunch | Citrix disconnected after lunch Restarted PDA and all the tools. |
| Anisco, Jess Kendrick | 01/25/2026 | 12:23 AM | 12:44 AM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Valerio, Mark David | 01/24/2026 | 3:40 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected after lunch | Restarted Ctirix |
| Gallofin, Rach Mary | 01/25/2026 | 12:46 PM | 12:51 PM | Avaya Issue - Freeze | PDA error and can't log in to PDA |
| Navarra, Danelyn | 01/25/2026 | 2:10 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Gabucay, Canskie | 01/25/2026 | 1:28 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 01/25/2026 | 2:13 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Varcas, Shennar | 01/24/2026 | 4:08 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze| Kick out Call not Disconnected| Call ends at 4:12 AM | restart citrix |
| Diocena, Karl Vincent | 01/25/2026 | 2:24 AM | 2:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze and disconnected while on avail, vpn disconnected but waited to reconnect and dialed. pda went on error so had to dial again to stamp on ready |
| Lamayo, Alvin | 01/25/2026 | 1:30 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valsote, Shaira | 01/25/2026 | 12:57 AM | 1:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Kicked out on citrix while on coaching. Restarted citrix and re-pulled up tools. |
| Magdaluyo, Claire Mae | 01/25/2026 | 1:48 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 1:48 AM 1:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze while on call after system resume Cx was successfully transferred to a supervisor Account Number: 1234883742007403774 Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/25/2026 | 1:58 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 01:58 AM - 02:10 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready and the PDA suddenly error / repull up denali Account number: N/A Pod Number/Letter: 15 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Billones, King Jether | 01/24/2026 | 4:37 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on call / Call got disconnected | Restart PDA |
| Visto, Josellel | 01/25/2026 | 2:10 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/24/2026 Start Time End Time: 2:10 AM 2:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix for while waiting for call Account Number: none Pod Number/Letter: 15- A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Abag, Jay | 01/25/2026 | 7:56 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while assisting cx. Need to transfer station because I cannot access Citrix on the same |
| Ponsaran, Mary Flor | 01/24/2026 | 4:56 AM | 4:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error after the call | Restart PDA |
| Cesar, Maila | 01/24/2026 | 5:25 AM | 5:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA Error | restart PDA |
| Altamia, Margie Ann | 01/25/2026 | 12:43 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on ready, kick out to citrix need to re pull up my tools |
| Gallardo, Kian Jan | 01/23/2026 | 11:47 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze wile on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again i needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix Was the call disconnected?: yes |
| Palomo, John Paul | 01/25/2026 | 2:00 AM | 2:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 2:00 AM - 2:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again while on call. Account Number: 4813922894005051403 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magallanes, Dylan Matthew | 01/25/2026 | 2:32 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 2:32:44 AM-2:45:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again while on call. Account Number: 6074670791724582926 Pod Number/Letter: 17-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Salgado, Janelle Marie | 01/24/2026 | 5:38 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out on citrix | PDA Error |restart citrix avaya PDA |
| Gallardo, Kian Jan | 01/25/2026 | 8:46 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again I needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix. informed mollie to restart Citrix since it got kicked out. |
| Gallardo, Kian Jan | 01/25/2026 | 12:46 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again I needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix. informed mollie to restart Citrix since it got kicked out. |
| Ofialda, Jamael | 01/25/2026 | 1:50 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix DC while handling call// Restarted Tools |
| Arellano, Rose Anne | 01/25/2026 | 1:34 AM | 1:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR. restrted pda |
| Comala, John Vincent | 01/24/2026 | 5:48 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on a call and did not mirror | Restart Citrix |
| Diocos, Fredgine Mae | 01/25/2026 | 1:41 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error | tm needs to restart pda |
| Peremne, Tanya Kyle | 01/25/2026 | 12:56 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze again after i re pull up tools /PDA Disconnected while on ready / re pull up tools |
| Taylor, Joeline | 01/24/2026 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix Kicked out | restart Citrix |
| Saquita, Jashsen Mea | 01/24/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA Error | restart citrix,|restart PDA |
| Gan, Mikael Van | 01/26/2026 | 12:55 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on the call but the call was disconnected endorse for callback the i had to restart everything. |
| Alegria, Princess Sharah Jade | 01/24/2026 | 5:34 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Nuguid, John Carlo | 01/25/2026 | 12:50 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED / kicked out from Citrix / I had to set up my tools. |
| Ortiz, Arian Mae | 01/24/2026 | 5:20 AM | 5:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE then disconnected while on ready | Restart PDA and Citrix. |
| Gallardo, Kian Jan | 01/25/2026 | 12:46 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call and then got kicked out immediately cannot hear the customer anymore needed to provide ghost spiel for 2 mins and while repulling up Citrix is that the customer was still on the call itself so once again I needed to provide ghost spiel for 2 mins and then repull up Avaya and Citrix. informed mollie to restart Citrix since it got kicked out. |
| Barroa, Cyrene | 01/25/2026 | 12:53 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. Denali error while on call and call disconnected |
| Deita, Kimberly | 01/24/2026 | 7:17 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error. | Restart PDA |
| Peremne, Tanya Kyle | 01/25/2026 | 12:45 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected while on ready/ re pull up tools |
| Salgado, Janelle Marie | 01/24/2026 | 7:26 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | AVAYA disconnected automatically while on call | Restart AVAYA |
| Castro, Harvey Nicolai Andrew | 01/25/2026 | 11:00 PM | 11:13 PM | Citrix Disconnected/PDA/Denali Error - after Break | While on break sysdown occurred have to reset again as tools disappeared while on break |
| Bernas, John Vincent | 01/25/2026 | 11:54 PM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | enali error while on outbound call, disconnected citrix. |
| Ligson, Jonnibelle | 01/24/2026 | 5:33 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Brillantes, Angel Mae | 01/24/2026 | 5:33 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix | citrix took a while to load and had to restart multiple times |
| Ligson, Jonnibelle | 01/24/2026 | 5:38 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix | citrix took a while to load and had to restart multiple times |
| Humpay, Elaine | 01/25/2026 | 2:50 AM | 3:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. teammate had to transfer station since citrix in 9-C won't open anymore. Assisted by WF rhayne. Transferred to 8-C |
| Tablo, Roxann | 01/25/2026 | 3:13 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, PDA error, restarted VPN, AVAYA, and PDA |
| Alojado, Geoven | 01/25/2026 | 4:23 AM | 4:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Upon checking TM, he encountered PDA error while on call. TM had to assist cx as the downtime exceeded more than 15 minutes. Advised TM that once call is done he can restart his PDA and Avaya. |
| Tecson, Cathy | 01/25/2026 | 10:00 PM | 10:10 PM | Avaya Issue - Freeze | AVAYA - grace period expired, was advised by WF to move to another station. |
| Adrales, Rose Mae | 01/25/2026 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error - logged in on a different device |
| Esportuno, John Paul | 01/25/2026 | 1:32 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze then denali error |
| Buenvenida, Grace | 01/25/2026 | 10:00 PM | 10:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error was preventing TM from accessing PDA |
| Dizon, Arnel | 01/25/2026 | 1:37 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze. Restart Avaya |
| Dorado, Honey Mae | 01/25/2026 | 1:42 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call/ pda error |
| Javier, Channa | 01/25/2026 | 1:44 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | trix froze for more than 2 mins and then denali error Issue: Denali white background then severe latency. |
| Dongon, Andrea Marie | 01/25/2026 | 1:45 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | vpn disconnected and had to restart avaya. |
| Miranda, Kyle Heaven | 01/25/2026 | 1:46 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Need to restart avaya since it won't sign in again including the PDA |
| Borbon, Jeanilee | 01/25/2026 | 1:46 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call // kicked out from citrix // forced to restart citrix // pulled up tools |
| Bunol, Alvin Joshua | 01/25/2026 | 2:18 AM | 2:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while cx stil on the line, had to wrap up the call to get back on queue |
| Atiga, Jessa | 01/25/2026 | 1:52 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix frozeand Citrix disconnected |
| Cortes, Gabriel | 01/25/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX FROZE AND HAD TO RESTART PDA AND AVAYA. |
| Bunol, Alvin Joshua | 01/25/2026 | 5:39 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Dizon, Arnel | 01/25/2026 | 5:38 AM | 5:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze. Restart Avaya |
| Raynaldo, Patricia Joanna | 01/25/2026 | 5:42 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call |
| Dorado, Honey Mae | 01/25/2026 | 5:44 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | kickout of citrix / pda error |
| Borbon, Jeanilee | 01/25/2026 | 5:46 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call // unable to hear cx after sysdown // ghostspiel provided // tracked for callback |
| Veronica, Crisia Joy | 01/25/2026 | 1:44 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX CRASHED, WHILE CALL WAS ONGOING, HAD TO FINISH PREVIOUS CONTACT BEFORE SETTING UP AND GOING BACK ON READY. |
| Denosta, Aprilyn | 01/25/2026 | 5:48 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Esportuno, John Paul | 01/25/2026 | 5:38 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while having Cx on the line then Citrix got disconnected. Forced to restart and pull up necessary tools. |
| Tecson, Cathy | 01/25/2026 | 1:45 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | sysdown occurred while avail. |
| Javier, Channa | 01/25/2026 | 5:45 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for more than mins and then the avaya won't login need to close it and reopen to relogin. |
| Borda, Lourgene | 01/25/2026 | 5:36 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/call got disconnected, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Atiga, Jessa | 01/25/2026 | 5:52 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Cezar, Mary Mae | 01/25/2026 | 1:46 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | sysdown occurred while avail. |
| Celino, Chriselle | 01/25/2026 | 5:34 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 5:34 AM Citrix froze while on ready | 5:38 AM Citrix unfroze and kicked out in citrix | Restart tools VPN: PHX |
| Russ, Germalyn | 01/25/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and denali error occurred. |
| Simon, Cheryll Grace | 01/25/2026 | 1:43 AM | 1:45 AM | Avaya Issue - Freeze | citrix froze and avaya dc'ed during avail time |
| Deviente, Jenny | 01/25/2026 | 1:45 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while avail. |
| Vega, Genre Judd | 01/25/2026 | 1:46 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | pda error occurred while citrix froze. |
| Valencia, Paulyn Rose | 01/26/2026 | 6:00 AM | 6:13 AM | Avaya Issue - Freeze | Assisted TM to initiate avaya fix since avaya login couldn't go through. |
| Javier, Channa | 01/25/2026 | 5:45 AM | 5:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Advised tm to restart pda, avaya and citrix. |
| Solis, Mary Louise | 01/25/2026 | 1:46 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | no calls were being received and denali sudden error after. |
| Adrales, Rose Mae | 01/25/2026 | 2:04 AM | 2:07 AM | Avaya Issue - Freeze | screen froze while avail. |
| Deviente, Jenny | 01/25/2026 | 5:49 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | pda error and citrix disconnected. |
| Dongon, Andrea Marie | 01/25/2026 | 5:46 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | tm had to restart citrix and reopen tools before going on break. |
| Delos Reyes, Rj | 01/25/2026 | 5:46 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected. Call not disconnected. |
| Laurenio, Daniela | 01/25/2026 | 6:00 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix call did not disconnected. tm waited the call to finish and restarted citrix |
| Albay, Cymon | 01/25/2026 | 1:58 AM | 2:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch |
| Victoriano, Roilen Brian | 01/25/2026 | 5:41 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Call disconnected | Citrix disconnected | Citrix cloud reset| Restart PDA |
| Baldonado, Regene | 01/25/2026 | 5:40 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Got disconnected on itrix and VPN. No response on the other line, delivered ghost spiel. |
| Arellano, Rose Anne | 01/25/2026 | 5:38 AM | 5:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error | restarted pda |
| Diocos, Fredgine Mae | 01/25/2026 | 5:42 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Citrix Log out/Disconnected. Restart Avaya |
| Albay, Cymon | 01/25/2026 | 5:48 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked out| call affected but no account pulled up. tm restarted citrix |
| Tulale, Mae Con | 01/25/2026 | 3:23 AM | 3:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/25/2026 Start Time End Time: 3:23 - 3:36 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Can't hear cx, citrix got disconnected while on call, set up again. Account Number: No account pulled up yet, cx still providing email when system issue started Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Hermosisima, Maria Finah | 01/25/2026 | 2:20 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 02:20 AM - 02:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while on call Account Number: already endorse for a callback Pod Number/Letter: 22/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: |
| Alcones, Paula Jane | 01/25/2026 | 5:41 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system issue occurred, screen froze and call got disconnected | CITRIX kickout |
| Gamlanga, Christine Grace | 01/25/2026 | 12:17 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 25, 2026 Start Time | End Time: 12:17-12:21 AM Issue Type: During call citrix was frozen, denali went error. Pod Number/Letter:15-G Account Number: 2108323192725693033 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Ofialda, Jamael | 01/25/2026 | 5:45 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | itrix DC while handling call/ |
| Samino, Anthony Josh | 01/25/2026 | 5:00 AM | 5:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 25, 2026 Start Time | End Time: 5:00 AM- 5:15 AM Issue Type: During call citrix was frozen, denali went error after lunch. Pod Number/Letter:18-C Account Number: N/A Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Martinez, Jayza Mae | 01/25/2026 | 5:41 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and disconnected - call disconnected - restarted citrix |
| Ponce, Renz Kirby | 01/25/2026 | 5:37 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 25, 2026 Start Time | End Time: 5:37 AM- 5:52 AM Issue Type: During call citrix was frozen Kicked out of Citrix call disconnected| needed to restart VPN and Avaya to log in. Avaya taking long to pull up. Pod Number/Letter:20-A Account Number: 2099457957794295530 endorsed for callback Production Floor: 3F VPN Used:PHX GSD Ticket Number: Assisted by: Coach April |
| Magdaluyo, Claire Mae | 01/25/2026 | 5:51 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 25, 2026 Start Time | End Time: 5:51 AM 5:54 AM Issue Type: Kicked out from Citrix while on ready after system resume my Denali error need to restart avaya and denali Pod Number/Letter: 19 B Account Number: no cx got disconnected Production Floor: 3F VPN Used:PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/25/2026 | 6:04 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 06:04 AM - 06:11 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked put to citrix / call still active however cx is not responding Account number: 1215004079881304551 Pod Number/Letter: 15 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Cezar, Mary Mae | 01/25/2026 | 5:46 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | screen froze, PDA error, avaya disconnected |
| Visto, Josellel | 01/25/2026 | 6:19 AM | 6:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 06:19 AM - 06:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked put to citrix / call still active however cx is not responding Account number: 1665251645796533002 Pod Number/Letter: 15 - a Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Marcelino, Joselle | 01/25/2026 | 6:16 AM | 6:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 06:16 AM - 06:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, Kicked out of Citrix, Denali Error / call still active however cx is not responding Account number: 4824505175897315271 Pod Number/Letter: 15 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Jimenez, Jenefer | 01/25/2026 | 5:40 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 25, 2026 Start Time | End Time: 05:40 AM 5:51 AM Issue Type: Kicked out from Citrix while on call | need to pull up tools again Pod Number/Letter: 19 - A Account Number: 6092163602119125092 already track and endorsed for a cb Production Floor: 3F VPN Used:PHX GSD Ticket Number: Assisted by: Coach April |
| Cortes, Gabriel | 01/25/2026 | 5:50 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, restart pda/avaya+citrix, the customer was still on the line and they had to finish the call first. |
| Vega, Genre Judd | 01/25/2026 | 5:48 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | VPN disconnected, AVAYA error, kicked out of citrix |
| Magallanes, Dylan Matthew | 01/25/2026 | 6:18 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 6:18:59 AM-6:30:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked out of citrix while on avail status. reastarted citrix and all tools Account number: none Pod Number/Letter: 17-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Albay, Alrry | 01/25/2026 | 6:16 AM | 6:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 25-JAN-2026 Start Time: 6:16 AM End Time: 6:30 AM Issue Type: Citrix froze and logged out abruptly during the call. The call stayed connected but has no audio. TM initiated ghost spiel then released the call. Account Number: - 2059691163482524707 - endorsed thru callback tracker Pod Number/Letter: 15-E Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Veronica, Crisia Joy | 01/25/2026 | 5:44 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm had to finish prior call before re-opening citrix to set-up tools and going on break. |
| Ponsaran, Krizzia Anne | 01/25/2026 | 5:49 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | tm got kicked out of citrix and had to re-setup tools before going on break. |
| Manican, Joanna Len | 01/25/2026 | 7:15 AM | 7:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/disconnected while on call, No audio, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Hermosisima, Maria Finah | 01/25/2026 | 5:58 AM | 6:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 25-JAN-2026 Start Time: 05:58 AM End Time: 6:33 AM Issue Type: Citrix froze and logged out abruptly during the call. The call stayed connected but has no audio. TM initiated ghost spiel then released the call. Account Number: - 1208842924657978398- endorsed thru callback tracker Pod Number/Letter: 22-F Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach A |
| Russ, Germalyn | 01/25/2026 | 5:48 AM | 5:58 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | vpn disconnected, kicked out of citrix and avaya dc'ed. |
| Tecson, Cathy | 01/25/2026 | 5:47 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | the teammate had to re-open citrix after it freezing and kicking her out. |
| Patricio, Jason | 01/25/2026 | 5:40 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | the teammate had to reopen and setup citrix again after being kicked out. |
| Simon, Cheryll Grace | 01/25/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | tm got kicked out of citrix and had to re-open it and her tools. |
| Lubrin, Mary Gwyneth | 01/25/2026 | 6:12 AM | 6:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Deocampo, Joemar | 01/25/2026 | 5:34 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 5:34 AM Citrix froze while on ready | 5:38 AM Citrix unfroze and kicked out in citrix | Restart tools |
| Rabino, Ramina | 01/25/2026 | 5:39 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error - while on call was kicked out and need to pull up tools again. VPN: PHX |
| Solis, Mary Louise | 01/25/2026 | 5:48 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | tm got kicked out of citrix after it froze and had to re-open and setup tools again. |
| Balasa, Lhea Joy | 01/25/2026 | 5:34 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call got disconnected restarted Citrix, VPN, AVAYA, PDA and all tools |
| Randoy, Jenebeth | 01/25/2026 | 5:35 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call got disconnected |
| Galleno, Mark | 01/25/2026 | 4:41 AM | 4:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected/PDA/Denali Error - while on ready was kicked out and need to pull up tools again. |
| Escalada, Jacene Joy | 01/25/2026 | 3:34 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Citrix Disconnected, lost audio(initiated ghost spiel), restarted Citrix, VPN, AVAYA, and PDA |
| Buenvenida, Grace | 01/25/2026 | 6:12 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | tm got kicked out of citrix during break |
| Lucahin, Angelie | 01/25/2026 | 4:05 AM | 4:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected –Contacts Disconnected PDA Froze while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart Tools PDA And VPN |
| Manican, Joanna Len | 01/25/2026 | 3:12 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, PDA error, restarted VPN, AVAYA, and PDA |
| De Juan, Ivan Raphael | 01/25/2026 | 6:14 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | vpn dc'ed, citrix froze and crashed and tm had to restart and reopen tools. |
| Lubrin, Mary Gwyneth | 01/25/2026 | 2:07 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready. All tools disappeared and restarted tools |
| Buenvenida, Grace | 01/25/2026 | 6:22 AM | 6:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali Error, Kicked out of citrix, needs to hard reset the Avaya |
| Balasa, Lhea Joy | 01/25/2026 | 1:41 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. | Need to set up tools again |
| Galleno, Mark | 01/25/2026 | 1:41 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. Restart tools |
| Randoy, Jenebeth | 01/25/2026 | 1:41 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch | Restarted Tools |
| Tablo, Roxann | 01/25/2026 | 10:12 AM | 10:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and pda error while on call |
| Manican, Joanna Len | 01/25/2026 | 11:11 PM | 11:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/disconnected while on ready, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Lucahin, Angelie | 01/25/2026 | 12:05 AM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Freese while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA And VPN Only |
| Tulale, Mae Con | 01/25/2026 | 7:27 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/25/2026 Start Time End Time: 7:27 - 37:40 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citric froze while on avail, got disconnected, set up again. Account Number: N/A Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Aluad, Rose Ann | 01/20/2026 | 4:32 AM | 4:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out / PDA Denali error |
| Aluad, Rose Ann | 01/21/2026 | 12:05 AM | 12:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error |
| Miranda, Kyle Heaven | 01/01/2026 | 5:46 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected and call was disconnected had to restart citrix and pull up tools and track calls that was affected by the sysdown |
| Aluad, Rose Ann | 01/21/2026 | 4:02 AM | 4:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Aluad, Rose Ann | 01/25/2026 | 4:01 AM | 4:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error |
| Benid, Rose Anne | 01/21/2026 | 12:27 AM | 12:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali Error |
| Morado, Mark | 01/25/2026 | 4:34 AM | 4:41 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED |
| Morado, Mark | 01/25/2026 | 8:34 AM | 8:36 AM | Avaya Issue - Freeze | CITRIX DISCONNECTED |
| Galisim, Lovely Nicole | 01/25/2026 | 8:17 AM | 8:25 AM | Avaya Issue - Freeze | kicked out of citrix while on call - restart |
| Acoyong, Angel Joy | 01/25/2026 | 8:29 AM | 8:31 AM | Avaya Issue - Freeze | citrix froze |
| Pantaleon, Laurence | 01/25/2026 | 8:10 AM | 8:19 AM | Avaya Issue - Freeze | citrix froze, citrix kicked out, citrix restart |
| Aluad, Rose Ann | 01/25/2026 | 8:01 AM | 8:05 AM | Avaya Issue - Freeze | citrix out while on lunch |
| Mendoza, Julie Ann | 01/25/2026 | 4:33 AM | 4:37 AM | Avaya Issue - Freeze | Network and Avaya disconnected. Denali error |
| Mendoza, Julie Ann | 01/20/2026 | 4:45 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break |
| Gamlanga, Christine Grace | 01/25/2026 | 5:05 AM | 5:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 25, 2026 Start Time | End Time: 5:05 – 5:16 AM Issue Type: After lunch, citrix was disconnected , set up tools again. Pod Number/Letter:15-G Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 01/25/2026 | 8:20 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 08:20 AM - 08:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call / pda error after system recover / restart pda Account number: 5327418609252927665 Pod Number/Letter: 15 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Samino, Anthony Josh | 01/25/2026 | 8:32 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 08:32 AM - 08:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call / pda error after system recover / restart pda Account number: no call / avail Pod Number/Letter: 18-C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: |
| Palomo, John Paul | 01/25/2026 | 8:32 AM | 8:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 8:32 AM - 8:48 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again while on call. Account Number: 5619699250094701040 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Capurcos, Joan | 01/25/2026 | 2:44 AM | 2:46 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix freeze and denali error after break |
| Basas, Kirk Michael | 01/25/2026 | 4:15 AM | 4:19 AM | Avaya Issue - Freeze | screen froze / PDA error |
| Delos Santos, Hubert Clifford | 01/25/2026 | 4:18 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya freeze PDA/Denali error call not disconnected |
| Benid, Rose Anne | 01/21/2026 | 3:49 AM | 4:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while waiting for the next call |
| Capurcos, Joan | 01/25/2026 | 6:44 AM | 6:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix freeze and log out | restart citrix | call got disconnected |
| Mendoza, Ivie | 01/25/2026 | 8:14 AM | 8:22 AM | Avaya Issue - Freeze | Citrix kicked out // Avaya freeze |
| Benid, Rose Anne | 01/21/2026 | 7:49 AM | 8:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call |
| Delos Santos, Hubert Clifford | 01/25/2026 | 8:22 AM | 9:00 AM | Avaya Issue - Freeze | Citrix logout and disconnected kickout. restarted// PDA was not responding. Changed stations. |
| Billones, Mark | 01/19/2026 | 4:09 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Billones, Mark | 01/21/2026 | 11:58 PM | 12:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Denali Error Had to restart citrix 3 time because of latency cannot pull up PDA and tools |
| Billones, Mark | 01/21/2026 | 12:58 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Billones, Mark | 01/21/2026 | 3:51 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Billones, Mark | 01/21/2026 | 7:50 AM | 7:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Denali Error |
| Billones, Mark | 01/24/2026 | 4:00 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Disconnected |
| Balona, Shela | 01/21/2026 | 3:47 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out from citrix while on call |
| Balona, Shela | 01/21/2026 | 7:53 AM | 7:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while waiting for call |
| Balona, Shela | 01/21/2026 | 5:35 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out while waiting for call |
| Burbano, Maita | 01/20/2026 | 4:05 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disc |
| Burbano, Maita | 01/20/2026 | 8:10 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and error |
| Burbano, Maita | 01/21/2026 | 12:59 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disc | restart pc |
| Mendoza, Julie Ann | 01/21/2026 | 11:50 PM | 12:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Denali error. Citrix LVS and MS Teams latency. |
| Mendoza, Julie Ann | 01/21/2026 | 12:13 AM | 12:24 AM | Avaya Issue - Freeze | Citrix froze while on call. Network and Avaya disconnected. Denali |
| Mendoza, Julie Ann | 01/21/2026 | 12:24 AM | 12:46 AM | Avaya Issue - Freeze | ransferred station due to Citrix LVS and MS Teams latency. Still Citrix LVS latency so changed Citrix to DUB "Access Denied". Relaunched Citrix |
| Burbano, Maita | 01/21/2026 | 5:19 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disc | |
| Mendoza, Julie Ann | 01/21/2026 | 8:02 AM | 8:08 AM | Avaya Issue - Freeze | Citrix froze while on call. Network and Avaya disconnected. Kicked out |
| Hierro, Alnie Glaze | 01/25/2026 | 8:24 AM | 8:36 AM | Avaya Issue - Freeze | Citrix disconnected |
| Billones, Mark | 01/25/2026 | 8:01 AM | 8:10 AM | Avaya Issue - Freeze | Froze and disconnected |
| Balona, Shela | 01/25/2026 | 3:07 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disc |
| Hierro, Alnie Glaze | 01/20/2026 | 4:00 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected || Denali Error |
| Hierro, Alnie Glaze | 01/20/2026 | 9:22 AM | 9:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected |
| Hierro, Alnie Glaze | 01/21/2026 | 7:51 AM | 8:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected |
| Hierro, Alnie Glaze | 01/25/2026 | 4:22 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected |
| Hierro, Alnie Glaze | 01/20/2026 | 4:02 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and disconnected |
| Hierro, Alnie Glaze | 01/25/2026 | 4:25 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix disconnected |
| Ofalla, Frank Danniel | 01/19/2026 | 4:10 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/20/2026 | 4:19 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/21/2026 | 11:53 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/21/2026 | 1:14 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/21/2026 | 9:24 AM | 9:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Hierro, Alnie Glaze | 01/25/2026 | 2:00 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | DENALI ERROR WHILE ON READY |
| Ofalla, Frank Danniel | 01/25/2026 | 6:01 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | KICKED OUT OF CITRIX READY |
| Ofalla, Frank Danniel | 01/25/2026 | 10:01 AM | 10:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | KICKED OUT OF CITRIX READY |
| Alvaira, Norallie | 01/21/2026 | 3:54 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix / denali error |
| Empino, Gene Reynald | 01/22/2026 | 3:53 AM | 4:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kickout citrix |
| Empino, Gene Reynald | 01/21/2026 | 4:17 AM | 4:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | error denali while on 2nd break |
| Empino, Gene Reynald | 01/25/2026 | 9:08 AM | 9:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kickout citrix |
| Valencia, Paulyn Rose | 01/23/2026 | 2:10 PM | 2:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Avaya won’t sign in. Need to restart PC and reopen all tools. Reported to WF Allan. |
| Condino, Melissa | 01/23/2026 | 2:05 PM | 2:19 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Need to repull up tools. |
| Sanchez, Mary Zhaineth | 01/23/2026 | 2:58 PM | 3:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/23/2026 | 9:14 AM | 9:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Dumali, Marjorie | 01/23/2026 | 1:18 PM | 1:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/23/2026 | 4:50 PM | 4:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Cabugao, Peter Kent | 01/25/2026 | 2:30 PM | 2:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to restart tools. |
| Amante, Eldy Christian | 01/25/2026 | 2:28 PM | 2:43 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to restart tools. |
| Baguioro, Chybelle | 01/26/2026 | 7:53 AM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. Transfer fron 3rd to 5th floor. |
| Valencia, Paulyn Rose | 01/26/2026 | 8:00 AM | 8:03 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on training meeting. Transfer from 3rd floor to 5th floor. |
| Cabugao, Peter Kent | 01/26/2026 | 2:15 PM | 2:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 01/26/2026 | 12:34 PM | 12:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/26/2026 | 12:30 PM | 12:41 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. |
| CabalQuinto, Shayne | 01/26/2026 | 11:26 AM | 11:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Mina, Mariel | 01/26/2026 | 11:25 AM | 11:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Call got disconnected. |
| Baguioro, Chybelle | 01/26/2026 | 11:57 AM | 12:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/26/2026 | 8:56 AM | 9:00 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Dumali, Marjorie | 01/26/2026 | 9:00 AM | 9:05 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error. |
| Alayon, Joeven | 01/26/2026 | 9:05 AM | 9:11 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and PDA error while on TM. |
| Alayon, Joeven | 01/26/2026 | 9:43 AM | 9:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/23/2026 | 12:33 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Valencia, Paulyn Rose | 01/26/2026 | 12:00 PM | 12:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Pelaez, Ma Christine Joy | 01/26/2026 | 8:15 AM | 8:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. Assisted by WF Allan. |
| Tacud, Claira Mae | 01/26/2026 | 3:00 PM | 3:10 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected while on tm. |
| Mina, Mariel | 01/26/2026 | 3:25 PM | 3:27 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. |
| Billones, Vincent Paul | 01/26/2026 | 3:23 PM | 3:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Mina, Mariel | 01/26/2026 | 3:27 PM | 3:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 01/26/2026 | 3:27 PM | 3:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Bautista, Rochell | 01/26/2026 | 3:39 PM | 3:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Aguilar, Leanne Kaye | 01/26/2026 | 3:59 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | My citrix froze and my PDA went error. VPN disconnected | Restart AVAYA |
| Abag, Jay | 01/26/2026 | 5:00 PM | 5:18 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pamunag, Jazzen Roi | 01/26/2026 | 5:59 PM | 6:08 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected when I came back, I tried to pull up citrix again but it keeps on disconnecting so I had to restart and Setup again. |
| Quirino, Rio Mae | 01/26/2026 | 6:12 PM | 6:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | VPN disconnected | Restart AVAYA and endorse cx for call back |
| Nicor, Annaliza Joy | 01/26/2026 | 5:00 PM | 5:14 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Start of shift Issue: I was about to go on Ready when all of the applications and tools on my Citrix disappeared. I had to restart Citrix since there were no applications left on my desktop, and when I tried to log in, Citrix took too long to open. After I was finally able to log in, I had to pull up Denali and my tools again. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-F Production Floor: 5th |
| Acevedo, Larce Lawrence | 01/26/2026 | 3:59 PM | 4:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix kicked out/ secured network updated/ restarted tools Account Number: NONE Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA |
| Nicor, Annaliza Joy | 01/23/2026 | 1:04 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: I experienced Citrix latency while on break and when I was about to go on ready, the ready button was not available on Denali, so I restarted it and go back on ready again. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Andrade, Tresha | 01/26/2026 | 5:00 PM | 5:27 PM | Avaya Issue - Freeze | Unable to pull up Avaya, Need to reboot PC and Repull up tools |
| Degoma, Rachel | 01/26/2026 | 6:38 PM | 6:44 PM | No Audio - PDA/ other tools still functional | Lost Audio during calls | Restart AVAYA and PDA | Had to leave notes, track and endorse cx for call back |
| Guevarra, Lander John | 01/26/2026 | 7:35 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Computer crashed tools wiped out and Avaya need to do a hard PC reset Account Number: 1354374766483010247 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor |
| Biclar, Andreia Sacci | 01/26/2026 | 4:02 PM | 4:14 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 01/26/2026 | 4:00 PM | 4:05 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Salvador, KC | 01/26/2026 | 4:00 PM | 4:08 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Dasig, Symon John | 01/26/2026 | 5:26 PM | 5:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Barrios, Michael | 01/26/2026 | 5:37 PM | 5:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Cuare, Rey John | 01/26/2026 | 5:48 PM | 6:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/26/2026 | 6:12 PM | 6:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie Rose |
| Barrios, Michael | 01/26/2026 | 6:52 PM | 7:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Martus, Feleah Mae | 01/24/2026 | 2:08 PM | 2:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Quicoy, Febelyn | 01/26/2026 | 4:51 PM | 4:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Degoma, Rachel | 01/26/2026 | 7:10 PM | 7:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | Citrix fix itself after 2 minutes and was able to finish the call |
| Begaso, Jestine Marie | 01/26/2026 | 7:39 PM | 7:44 PM | No Audio - PDA/ other tools still functional | Assisted By: coach Jerelyn |
| Oquendo, Jemart | 01/26/2026 | 7:55 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call | contact disconnected | citrix disconnected | need to restart all tools including citrix | need time to put notes on the cx account as well and endorsing it for a callback | |
| Borda, Ginalyn | 01/25/2026 | 5:00 PM | 5:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Assisted By: Coach Ray |
| Degoma, Rachel | 01/26/2026 | 7:55 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call | Cx still on the line | Had to reassure cx for a callback | Had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to track call, leave notes, and request for call back | Had to set up tools again |
| Bernas, John Vincent | 01/25/2026 | 7:48 PM | 7:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Was the call disconnected?: na Who was the callback endorsed to: na Assisted By: Coach Arlene |
| Castro, Harvey Nicolai Andrew | 01/25/2026 | 6:33 PM | 6:43 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Arlene |
| Arellano, Bea Luz | 01/24/2026 | 7:36 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bacas, Maxine Rose | 01/24/2026 | 7:42 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | ame: Maxine Rose Bacas Shift Date: Jan. 24, 2026 Start Time: 7:42 PM End Time : 8:06 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 6080491257567708470 Was the call disconnected?: YES Was a customer callback required?: yes Who was the callback endorsed to?: Pearly Jean Ticket: POD # & Letter: 4-E Production Floor: 5TH FLOOR |
| Obafial, Mark Gyzzynn | 01/25/2026 | 7:58 PM | 8:05 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray (kicked out of citrix/needs to restart the citrix/ relogged in to citrix /repull up tools) |
| Valsote, Shaira | 01/25/2026 | 8:39 PM | 8:44 PM | Citrix Latency - Change Citrix Server | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Darwin Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/24/2026 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Who was the callback endorsed to?: Mentor Dhanelyn Assisted By: WF Mollie |
| Barroa, Cyrene | 01/24/2026 | 8:49 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Darwin Assisted By: Coach Ray |
| Habulan, Nicole | 01/25/2026 | 8:46 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/25/2026 | 8:49 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Dalmino, Josie | 01/26/2026 | 8:27 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Aguilar, Leanne Kaye | 01/26/2026 | 8:04 PM | 8:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | My citrix froze while the cx is on the line. Got kicked out from my citrix, and my PDA went error. VPN disconnected | Restart AVAYA . Placed a note on the account and endorsed for a callbackC |
| Alejandro, Crisnavel | 01/24/2026 | 8:53 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Nuguid, John Carlo | 01/25/2026 | 8:48 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Gan, Mikael Van | 01/25/2026 | 8:54 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Paulo, Pauline | 01/25/2026 | 8:04 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/25/2026 | 12:45 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: n/a Was a customer callback required?:n/a Who was the callback endorsed to?:NA Assisted By: wf mollie |
| Borda, Ginalyn | 01/25/2026 | 12:45 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: n/a Was a customer callback required?:n/a Who was the callback endorsed to?:NA Assisted By: wf mollie |
| Martus, Feleah Mae | 01/24/2026 | 12:41 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/24/2026 | 12:43 AM | 1:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Account Number: no Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: WF Mollie |
| Alejandro, Crisnavel | 01/24/2026 | 12:48 AM | 1:05 AM | Citrix Issue - Sitewide Downtime | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: |
| Habulan, Nicole | 01/25/2026 | 12:40 AM | 1:05 AM | Citrix Latency - Change Citrix Server | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: n/a |
| Paulo, Pauline | 01/25/2026 | 12:43 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: Assisted By: Coach Ray |
| Paulo, Pauline | 01/26/2026 | 4:29 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was a customer callback required?: no Who was the callback endorsed to?: Assisted By: Coach Ray |
| Habulan, Nicole | 01/26/2026 | 4:37 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Name: Nicole Habulan Shift Date: 01/26/26 Start Time: 4:37PM End Time: 4:42PM Issue: Citrix froze while on call/ contact disconnected/ had to re pull up tools again Account Number: 2033662571408713440 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter: 23-G Production Floor: 5th VPN Used: phx Assisted By: Coach Ray |
| Pacurza, Rhea | 01/26/2026 | 4:59 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: dhanelyn |
| Peremne, Tanya Kyle | 01/25/2026 | 5:18 PM | 5:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: m/a Who was the callback endorsed to?: n/a Assisted By: WF allen |
| Peremne, Tanya Kyle | 01/25/2026 | 5:28 PM | 5:33 PM | Citrix Issue - Sitewide Downtime | Was the call disconnected?: no Was a customer callback required?: m/a Who was the callback endorsed to?: n/a Assisted By: WF Allen |
| Bernas, John Vincent | 01/26/2026 | 7:16 PM | 7:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/26/2026 | 7:51 PM | 7:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to:Mentor Diego Station: 26 - E Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/26/2026 | 7:57 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: Mentor Darwin Assisted By: Coach Ray |
| Valsote, Shaira | 01/26/2026 | 7:56 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Darwin |
| Delfin, Wenjiel | 01/26/2026 | 6:37 PM | 6:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Lamayo, Alvin | 01/26/2026 | 6:42 PM | 6:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Diama, Joana Marie | 01/26/2026 | 5:08 PM | 5:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Ponsaran, Girlie | 01/26/2026 | 8:06 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Lamayo, Alvin | 01/26/2026 | 4:55 PM | 5:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Andrade, Yvonie | 01/26/2026 | 5:06 PM | 5:19 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Detailed Explanation: Citrix froze while on call, disconnected from avaya and was kicked out from citrix. Tried to re-login back to citrix but unsuccessful. Tried multiple citrix but still can't log in. Restart citrix and login back to avaya and stamp to ready. |
| Diocena, Karl Vincent | 01/26/2026 | 6:46 PM | 6:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Andrade, Yvonie | 01/26/2026 | 8:41 PM | 8:43 PM | Avaya Issue - Freeze | Detailed Explanation: Avaya Freeze after the call, had to re-login and stamp to ready. |
| Sobredo, Mark Bryan | 01/26/2026 | 8:41 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Alovera, Rosalie | 01/26/2026 | 8:00 PM | 8:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: PDA error after lunch. Restarted and stamp on ready |
| Rubio, Mary Ann | 01/26/2026 | 8:48 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on call. Restarted VPN and Avaya to relog in PDA and stamp on ready |
| Flores, Angelica | 01/26/2026 | 8:41 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and set up tools again |
| Navarra, Danelyn | 01/26/2026 | 8:52 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze while on chat and managed to respond on the conversation, need to login again on, VPN, AVAYA, pulled up PDA & stamp on ready. |
| Cahilig, Raven Roe | 01/26/2026 | 8:53 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Dimo, Charisse | 01/26/2026 | 9:01 PM | 9:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted citrix and stamp on ready |
| Nuguid, John Carlo | 01/25/2026 | 8:04 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: NA Assisted By: Coach Ray |
| Bacas, Maxine Rose | 01/24/2026 | 7:42 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 24, 2026 Start Time: 7:42 PM End Time : 8:06 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 6080491257567708470 Was the call disconnected?: YES Was a customer callback required?: yes Who was the callback endorsed to?: Pearly Jean Ticket: POD # & Letter: 4-E Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH DEMI |
| Altamia, Margie Ann | 01/26/2026 | 7:59 PM | 8:16 PM | Avaya Issue - Freeze | Account Number: no Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Quirino, Rio Mae | 01/26/2026 | 9:23 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | had to repull up PDA due to transfer error and endorse cx for a call back to be transferred to the right department. |
| Habulan, Nicole | 01/26/2026 | 8:43 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor Darwin Assisted By: Coach Ray |
| Pamunag, Jazzen Roi | 01/26/2026 | 9:23 PM | 9:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call and cx wants to be endorsed for a callback when the vpn connected, cx ended the call but the citrix is still frozen I was able to disconnect VPN but a call was transferred to me without sound. The citrix unfroze and I endorsed 2 calls for callback. |
| Paulo, Pauline | 01/26/2026 | 8:32 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: mentor darwin Assisted By: Coach Ray |
| Artates, Micha Ella | 01/24/2026 | 7:46 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 24, 2026 Start Time: 7:46 PM End Time : 8:27 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and cant log in back to Citrix had to restart multiple times and WF advised to change pc instead. Account Number: 2145388634304729534 |
| Pangilinan, Diego Carlo | 01/26/2026 | 8:31 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Who was the callback endorsed to: ' Assisted By: Coach Ray |
| Cartujano, Ace Joseph | 01/24/2026 | 8:42 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 1/24/26 Start Time: 08:42 PM End Time: 09:14 PM Issue: citrix froze and disconnected while on break. I had to restart citrix but it turned black. I restarted and changed station instead. I had to repull up my tools and avaya as well. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 5-G Production Floor: 5th VPN Used: PHX Assisted By: Coach Demi |
| Cartujano, Ace Joseph | 01/24/2026 | 11:56 PM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Ace Joseph Cartujano Shift Date: 1/24/26 Start Time: 11:56 PM End Time: 12:27 PM Issue: citrix froze while ON LUNCH. Citrix is not pulling up, I had to restart it and open my tools as well. Avaya took so long to open. Account Number: Was the call disconnected?: n/a Was a customer callback required?: n/a Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 5-G Production Floor: 5th VPN Used: PHX Assisted By: Coach Ray |
| Pacurza, Rhea | 01/26/2026 | 9:15 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: dhanelyn |
| Bacas, Maxine Rose | 01/24/2026 | 12:02 AM | 12:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Maxine Rose Bacas Shift Date: Jan. 24, 2026 Start Time: 12:02 AM End Time : 12:29 AM Issue: / Citrix kicked out WHILE ON LUNCH/ No audio/ ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 4-E Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH NEIL |
| Arellano, Bea Luz | 01/24/2026 | 12:10 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/24/2026 Start Time: 12:10 AM (Notice after lunch) End Time: 12:37 AM Issue: Kicked out in Citrix / Need to restart Avaya and citrix / All tools disappeared, need to pull up. Account Number: 1565625265609230596 |
| Balontong, Nino Shary | 01/26/2026 | 7:54 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error / Citrix froze Sysdown: Sysdown / PDA Error / Citrix froze while on call |
| Cartujano, Ace Joseph | 01/24/2026 | 12:55 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 1/24/26 Start Time: 12:55 AM End Time: 01:10 AM Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. I had to restart CITRIX and PDA. Account Number: 5338128469626232995 Was the call disconnected?: Yes Was a customer callback required?: account was not validated Who was the callback endorsed to?: Ticket: POD # & Letter: 5-G Production Floor: 5th VPN Used: PHX Assisted By: Coach Neil |
| Artates, Micha Ella | 01/24/2026 | 11:56 PM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Micha ELla artates Shift Date: Jan. 24, 2026 Start Time: 11:56 AM End Time : 12:25 AM Issue: / Citrix kicked out WHILE ON LUNCH/ No audio/ ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 5 a Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH NEIL |
| Salas, Ma Joyce | 01/26/2026 | 4:59 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-26-2026 Start Time: 4:59 PM End Time: 5:05 PM Issue: Citrix froze and had to repull up all the tools again. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 8G Production Floor: 5th VPN Used: PHX |
| Cortes, Jd Grace | 01/26/2026 | 5:09 PM | 5:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/26/2026 Start Time: 05:09 PM End Time: 05:27 PM Issue: had to log out while on ready because the tele connectors not working properly, had a call before and cx can't clearly understand me because it keeps cutting in and out. had to change PC and restart Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 17 - G Production Floor: 5TH FLOOR VPN Used: PHX |
| Salas, Ma Joyce | 01/26/2026 | 5:20 PM | 5:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-26-2026 Start Time: 5:20 PM End Time: 5:41 PM Issue: Citrix froze and got kicked out. I need to restart Citrix 3 times because it is not working. At the same time I had to repull up all the tools again. Account Number: 2225155745555612912 Was the call disconnected?:Yes Was a customer callback required?: Yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 8G Production Floor: 5th VPN Used: PHX Assisted by: |
| Ordines, Kent Lester | 01/26/2026 | 5:38 PM | 5:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-26-2026 Start Time: 5:38PM End Time: 5:49PM Issue: // citrix froze// vpn disconnected Account Number: case no. 246540337 validation stage when the call got disconnected Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 17-D Production Floor: 5th |
| Murillo, Vanessa | 01/26/2026 | 8:41 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: 1-26-2026 Start Time: 08:41PM End Time: 08:58PM Issue: // citrix froze// vpn disconnected Account Number: 1514495337436072967 Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Ment Win Ticket: N/A POD # & Letter: 16-G Production Floor: 5th VPN Used: PHX Assisted By: |
| Quirino, Rio Mae | 01/26/2026 | 10:14 PM | 10:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kick out of Citrix | had to repull up vpn and avaya and tools and endorse cx for call back. |
| Ibanez, Anacel | 01/26/2026 | 8:40 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: // citrix froze// vpn disconnected/restast PC Account Number: 1466074781148782797 |
| Cortes, Jd Grace | 01/26/2026 | 8:31 PM | 9:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/26/2026 Start Time: 08:31 PM End Time: 08:59 PM Issue: System freeze while on call, took 6mins for citrix to disconnect/call not disconnected but cannot hear cx anymore, delivered ghost spiel got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load Account Number: 1296967839330156710 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Darwin Ticket: POD # & Letter: 17 - F Production Floor: 5TH FLOOR |
| Peremne, Tanya Kyle | 01/26/2026 | 9:15 PM | 9:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: no Assisted By: WF Allen |
| Cadorna, Diomelyn Jane | 01/26/2026 | 8:40 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-26-2026 Start Time: 8;40 PM End Time: 9:06 PM Issue: Call disconnected \\ avaya disconnected \\ citrix froze and kicked out \\ set up avaya and tools Account Number: 1572692554818355694 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter: 16A Production Floor: 5th VPN Used: PHX |
| Enetorio, Fren Jotham | 01/26/2026 | 10:00 PM | 10:11 PM | Citrix Issue - Sitewide Downtime | Tools need to pull up. |
| Bacas, Maxine Rose | 01/26/2026 | 7:40 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1666123343287433754 Was the call disconnected?: YES Was a customer callback required?: No |
| Billones, Ralph Elliz | 01/22/2026 | 10:00 PM | 10:00 PM | Citrix Latency - Change Citrix Server | sysdown screen freeze. log out from VPN |
| Fullo, Danica | 01/22/2026 | 12:00 PM | 10:09 PM | Avaya Issue - Freeze | avaya keeps loading | multiple tries restarting |
| Salas, Ma Joyce | 01/26/2026 | 8:58 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-26-2026 Start Time: 8:58 PM End Time: 9:08 PM Issue: Citrix froze and but still functional howver no audio/ I had to repull up all the tools again. Account Number: 2150156119042353316 Was the call disconnected?:Yes Was a customer callback required?: Yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 8G Production Floor: 5th VPN Used: PHX Assisted by: |
| Abanco, Nina May | 01/26/2026 | 8:40 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | sue: citrix froze / citrix kicked out / took long time to pull up avaya and // need to re pull up all tools // Account Number: 1471462435880767126 |
| Dela Cruz, Pearl May | 01/22/2026 | 10:00 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Quibrantar, John Paul Phillip | 01/22/2026 | 10:00 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down / IDLE error |
| Arellano, Bea Luz | 01/26/2026 | 8:41 PM | 9:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Every time I type, citrix is locked. Need to finish the call. Need to restart Avaya and citrix after / All tools disappeared, need to pull up. |
| Cartujano, Ace Joseph | 01/26/2026 | 8:41 PM | 9:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze while I'm on call. It took 5 minutes for the citrix to disconnect. Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up citrix. I had to restart tools as they got removed completely. Avaya tooks so long to pull up. Account Number: 1638302580441448029 |
| Awayan, Andrea | 01/26/2026 | 8:41 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 01/26/26 Start Time: 08:41 PM End Time: 09:01 PM Issue: citrix froze while I'm on call. was able to gconnect with the cx but i have to repull u tools because it's denali error and when I log in to avaya it's loading so I have to restart and pull up resource however it's still loading to log in to avaya. I have to asked assistance with workforce. Account Number: Was the call disconnected?: Yes Was a customer callback required?: No Who was the callback endorsed to?: N?a Ticket: POD # & Letter: 8f Production Floor: 5th VPN Used: PHX |
| Bason, Jomari | 12/30/2025 | 10:00 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Salas, Ma Joyce | 01/26/2026 | 9:35 PM | 9:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Ma. Joyce Salas Shift Date: 1-26-2026 Start Time: 9:35 PM End Time: 9:50 PM Issue: Citrix froze and kicked out while on break I had to repull up all the tools again. Account Number: NA Was the call disconnected?:NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 8G Production Floor: 5th VPN Used: PHX Assisted by: |
| Basilonia, NJ | 11/22/2025 | 10:00 PM | 10:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down unable to login in Citrix II had to use a different one as per coach Lyka's advise. |
| Unasin, Kyla | 01/22/2026 | 10:00 PM | 10:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down unable to login citrix II had to pull up again |
| Salcedo, Angelie | 01/22/2026 | 10:00 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Cabe, Marchelle | 01/22/2026 | 10:00 PM | 10:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down unable to login citrix |
| Asegnacion, Abegail Lorraine | 01/22/2026 | 10:00 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Wasnt able to login to UMC multiple times , upon signing out and signing in PDA 2.0 took too long to load |
| Tebia, Brian Shane | 01/22/2026 | 11:41 PM | 11:43 PM | Avaya Issue - Freeze | Avaya issue |
| Veronica, Nino | 01/22/2026 | 1:44 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Screen Freeze/ PDA Error |
| Ordines, Kent Lester | 01/26/2026 | 9:39 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-26-2026 Start Time: 9:39PM End Time: 9:55PM Issue: // citrix froze// vpn disconnected// kickout citrix Account Number: 1279031942534509799 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 17-D Production Floor: 5th |
| Quibrantar, John Paul Phillip | 01/23/2026 | 1:41 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Screen Freeze/ PDA Error |
| Sanguillosa, Rhea | 01/26/2026 | 9:35 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze//kick out citrix//change PC//pull up avaya//pull up tools Account Number: *2144210281686203304 |
| Deocampo, Joemar | 01/26/2026 | 10:42 PM | 10:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX FROZE AND NO AUDIO |
| Deocampo, Joemar | 01/25/2026 | 1:41 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. Restart tools |
| Celino, Chriselle | 01/25/2026 | 1:41 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Citrix disconnected \ Kicked out from citrix while on Lunch. Restart tools |
| Selorio, Kathleen Joyce | 01/25/2026 | 12:19 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | : Citrix went frozen 12:19 AM while still in call, Call finished around 12:24 Shortly without response and Avaya suddenly became offline|relog the VPN twice since Avaya was not responding |
| Sanguillosa, Rhea | 01/26/2026 | 8:35 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-26-26 Start Time: 08:35 PM End Time: 09:10 PM Issue: citrix froze//kick out citrix//change PC//pull up avaya//pull up tools Account Number: *2144210281686203304 Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: NO Ticket: POD # & Letter: 2-F Production Floor: 5th VPN Used: PHX Assisted By: Mentor Tel |
| Sanguillosa, Rhea | 01/26/2026 | 10:23 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-26-26 Start Time: 10:23 PM End Time: 10:40 PM Issue: citrix froze//kick out citrix//restart PC//pull up avaya//pull up tools Account Number: *1313371808434668817 Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: NO Ticket: POD # & Letter: 21-E Production Floor: 5th VPN Used: PHX Assisted By: Coach Kaylen |
| Ore, Francis Riel | 01/26/2026 | 10:06 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 10:06 PM- 10:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):PDA error while waiting for call Account Number: N/A Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Custodio, Dephra Nicole | 01/26/2026 | 10:00 PM | 10:12 PM | Citrix Issue - Sitewide Downtime | Unable to log in to citrix. The citrix is just reloading and gets black. Pull up and change station twice to log in. |
| Diama, Joana Marie | 01/26/2026 | 9:09 PM | 9:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out of Citrix after frozen screen for few minutes. Cannot sign in without restarting all tools. Re signed in VPN and Avaya then stamped to Ready while setting up tools. |
| Diocena, Karl Vincent | 01/26/2026 | 11:19 PM | 11:28 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: While on lunch the citrix froze and disconnected | had to restart citrix but after setting up citrix got dc again had to restart ctirix again then vpn and avaya and denali |
| Unasin, Kyla | 01/22/2026 | 1:34 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down/screen freeze II needs to restart PC as I am not able to log back in again to Citrix |
| Masillones, Mhel Serville | 01/23/2026 | 1:55 AM | 1:58 AM | Citrix Latency - Change Citrix Server | system down/screen freeze |
| Fullo, Danica | 01/22/2026 | 1:57 AM | 1:58 AM | Citrix Latency - Change Citrix Server | system down/screen freeze |
| Basilonia, NJ | 01/23/2026 | 2:01 AM | 2:03 AM | Citrix Latency - Change Citrix Server | sysdown (screen freeze) |
| Scobie, Rosalie | 01/23/2026 | 1:48 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown. advised by coach Lyka to Logout Pending, |
| Cabe, Marchelle | 01/22/2026 | 1:54 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down/screen frozen II unable to login right away as citrix is not pulling up |
| Galleno, Mark | 01/25/2026 | 11:36 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix. |
| Dela Cruz, Pearl May | 01/23/2026 | 10:01 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown logged out from Citrix and Denali |
| Martus, Feleah Mae | 01/26/2026 | 10:30 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Who was the callback endorsed to: Mentor Darwin Assisted By: TL CJ |
| Bernas, John Vincent | 01/26/2026 | 11:23 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Manican, Joanna Len | 01/26/2026 | 11:35 PM | 11:49 PM | No Audio - PDA/ other tools still functional | Citrix froze shortly while on ready, received call no audio, call, Citrix got disconnected. Restated Citrix VPN, AVAYA, and all tools |
| Delfin, Precious Eleanor | 01/26/2026 | 11:41 PM | 11:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze/VPN disconnected |
| Alcones, Paula Jane | 01/26/2026 | 11:36 PM | 11:40 PM | Avaya Issue - Freeze | screen froze, AVAYA error | no call, no acc pulled-up | dialed AVAYA and stamped on ready again |
| Galleno, Mark | 01/26/2026 | 11:36 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze call was not disconnected but was kicked out from Citrix. |
| Asegnacion, Abegail Lorraine | 01/23/2026 | 5:33 AM | 5:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down/screen frozen/ kicked out from citrix |
| Veronica, Nino | 01/23/2026 | 5:35 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down/screen frozen/ kicked out from citrix |
| Fundal, Riny Lance | 01/26/2026 | 11:17 PM | 11:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error |
| Liganzon, John Loren | 01/26/2026 | 11:21 PM | 11:27 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Basilonia, NJ | 01/23/2026 | 5:33 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down/screen frozen/ kicked out from citrix Ii HAD TO RE PULL UP MY TOOLS. |
| Acevedo, Maria Therese Anne | 01/26/2026 | 11:30 PM | 11:33 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: denali error while on lunch / vpn and avaya disconnected / relogin and stamp on ready |
| Dela Cruz, Pearl May | 01/23/2026 | 5:33 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown screen froze kicked out from citrix |
| Unasin, Kyla | 01/23/2026 | 5:34 AM | 5:39 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown screen froze kicked out from citrix |
| Briones, Andrea Mean | 01/14/2026 | 6:59 AM | 7:09 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call, kicked out and disconnected, need to pull up all tools. Citrix need to restart twice |
| Manuel, Sebastian | 01/23/2026 | 5:44 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown/screenfreezed |
| Villorente, Aira Khrystine | 01/26/2026 | 12:06 AM | 12:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on call and automatic disconnected the call| restart PDA |
| Pamati-an, John Lester | 01/14/2026 | 7:43 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix kick-out |
| Baure, Nika Jeane | 01/14/2026 | 7:45 AM | 7:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and log out, cx disconnected, need to pull up tools again |
| Francisco, Nikka Patricia | 01/14/2026 | 7:43 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kick out while on call and need to do a hard reset |
| Visto, Josellel | 01/26/2026 | 10:30 PM | 10:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix log out during call/ take a while to log in to citrix |
| Tebia, Brian Shane | 01/23/2026 | 5:48 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sys down/screen froze |
| Balontong, Nino Shary | 01/26/2026 | 11:56 PM | 12:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error - CITRIX AUTO CLOSE Sysdown: Sysdown / PDA Error / Citrix auto close while on call |
| Villas, Neca | 01/14/2026 | 8:04 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and Avaya got disconnected while on call. And Assisting the Customer without tools and then after a minute there is no response on the other line Call got disconnected |
| Cabe, Marchelle | 01/23/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown/ kicked out from Citrix II had to re pull up my tools again |
| Quibrantar, John Paul Phillip | 01/24/2026 | 5:41 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown/screen froze II had to repull up my tools |
| Dasig, Joshua | 01/26/2026 | 12:11 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 12:11 AM - 12:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and kicked out / repull up citrix and repull up all the tools Account number: 1620765385676992354 Pod Number/Letter: 15 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Bernas, John Vincent | 01/26/2026 | 11:23 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: yes Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/26/2026 | 11:47 PM | 11:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/26/2026 | 11:56 PM | 12:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Who was the callback endorsed to: manager call Assisted By: Coach Ray |
| Fullo, Danica | 12/31/2025 | 6:01 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down| screen freeze |
| Nuguid, John Carlo | 01/26/2026 | 11:59 PM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: mentor Darwin Assisted By: Coach Ray |
| Dela Cruz, Pearl May | 01/22/2026 | 5:35 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down log out II unable to lofin in right away due to avaya latency |
| Altamia, Margie Ann | 01/26/2026 | 11:52 PM | 12:08 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Barrios, Michael | 01/26/2026 | 8:08 PM | 8:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie Rose |
| Zulieta, Vanessa | 01/26/2026 | 7:53 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lubrin, Mary Gwyneth | 01/26/2026 | 12:40 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and PDA error while on call. Call got disconnected |
| Legaspi, Amiel Dave | 01/26/2026 | 8:39 PM | 8:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/26/2026 | 8:22 PM | 8:34 PM | Avaya Issue - Freeze | Assisted By: coach allie |
| Lagumbay, Daniela Marie | 01/26/2026 | 5:00 PM | 5:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to pull up Avaya, took time to load |
| Andrade, Tresha | 01/26/2026 | 5:00 PM | 5:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Unable to pull up Avaya, Need to reboot PC and Repull up tools |
| Polvorosa, Trezia Mae | 01/26/2026 | 8:56 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie |
| Oquendo, Jemart | 01/27/2026 | 11:56 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| De Jose, Jan Cedrex | 01/26/2026 | 7:46 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Degoma, Rachel | 01/27/2026 | 12:04 AM | 12:13 AM | Avaya Issue - Freeze | Valid |
| Aguilar, Leanne Kaye | 01/26/2026 | 12:02 AM | 12:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Valid |
| Dasig, Symon John | 01/26/2026 | 9:28 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ciudad, John Lawrence | 01/26/2026 | 9:21 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Lagumbay, Daniela Marie | 01/26/2026 | 7:45 PM | 7:49 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze, PDA error after break |
| Futotana, Abegaell | 01/26/2026 | 7:47 PM | 7:51 PM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. Had to restart PDA. |
| Ciudad, John Lawrence | 01/26/2026 | 9:21 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Mateo, Mary Claresse | 01/26/2026 | 7:50 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on break. Re pull-up all tools. |
| Tupas, Jastin | 01/26/2026 | 7:54 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and no audio available while the cx is asking about the status of his case with the item that he did not receive. Already endorsed fo9r a callback. |
| Tondo, Melyn | 01/26/2026 | 7:50 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and avaya disconnected. Re pull-up all tools. |
| Candoleta, Janine Pearl | 01/26/2026 | 8:03 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | RIX froze, kick out of citrix, avaya issue and repull up all tools |
| Cuare, Rey John | 01/26/2026 | 9:50 PM | 10:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Balasa, Rogie | 01/23/2026 | 5:45 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (citrix kicked out while on chat) |
| Alsagon, Loriely Anne | 01/26/2026 | 8:00 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on break. took time for avaya to pull up. had to repull up all tools |
| Iguis, Jessa | 01/26/2026 | 6:06 PM | 6:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/26/26 Start Time: 6:06 PM End Time: 6:09 PM Issue: PDA is no responding even the case is already resolved. Restart PDA Account Number: 1763520165613356863 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Begaso, Jestine Marie | 01/26/2026 | 11:39 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn |
| Bayhon, Katrina | 01/26/2026 | 8:35 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call (validating the cx's account) / Repull up tools such as Avaya and PDA |
| Contillo, Jerome | 01/26/2026 | 6:44 PM | 6:53 PM | Avaya Issue - Freeze | Name: Jerome Contillo Shift Date: 1/26/2026 Start Time: 6:44 PM End Time: 6:53 PM Issue: citrix froze| PDA error Account Number: 2041753261323402086 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Habulan, Nicole | 01/26/2026 | 12:51 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: mentor Darwin Assisted By: Coach Ray |
| Andojar, Ma Angeline | 01/26/2026 | 8:36 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Avaya issue and PDA Error |
| Bason, Jomari | 01/23/2026 | 5:38 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | screen freeze (citrix kicked out while on call) |
| Cordovero, Jinky | 01/26/2026 | 6:52 PM | 7:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/26/26 Start Time: 6:52pm End Time: 7:04m Issue: citrix quit restart citrix Account Number: 5596167991235662349 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Ciudad, John Lawrence | 01/26/2026 | 11:37 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Paulo, Pauline | 01/26/2026 | 12:46 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: yes Who was the callback endorsed to?: mentor darwin Assisted By: Coach Ray |
| Gonzales, Jovelyn | 01/26/2026 | 11:41 PM | 11:49 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Allie |
| Scobie, Rosalie | 01/23/2026 | 5:46 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown / kickedout from citrix, 2 chats gone |
| Francisco, April Rose | 01/26/2026 | 7:33 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26,2026 Start Time: 07:33 PM End Time: 08:07 PM Issue: Citrix froze PDA on error . Account Number: 5454512944999444137 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Zulieta, Vanessa | 01/26/2026 | 11:55 PM | 12:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Baler, Nathaniel Victor | 01/26/2026 | 8:25 PM | 8:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/26/26 Start Time: 8:25 AM End Time: 8:30 AM Issue: Citrix froze while working on case GCCA via Lite Case ID: PP-ESC-126653457413443573 Account Number: 1462585567530427220 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Pangilinan, Diego Carlo | 01/26/2026 | 12:29 AM | 12:56 AM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray |
| Zulieta, Vanessa | 01/26/2026 | 11:55 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Fullo, Danica | 01/23/2026 | 6:31 AM | 6:32 AM | Citrix Latency - Change Citrix Server | sysdown | screen freeze |
| Launio, Hope | 01/26/2026 | 8:36 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Hope Launio Shift Date: 01/26/26 Start Time: 8: 36PM End Time: 8:45PM Issue: Citrix froze/ Avaya error while working case PDAPP-ESC-126653461708410892 Account Number: 1725194060008047250 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12-G Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Abong, Lester John | 01/24/2026 | 3:38 AM | 3:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on ready| VPN got disconnected | Relaunched VPN, Avaya and PDA. |
| Gamlanga, Christine Grace | 01/26/2026 | 12:09 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 12:09-12:15 AM Issue Type: during call citrix was disconnected restart to set up tools again. Pod Number/Letter: 20-C Account Number: 1481742117622835190 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Besa, Josh Rainer | 01/26/2026 | 8:33 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, Avaya, VPN, and Citrix. |
| Iguis, Jessa | 01/26/2026 | 1:00 PM | 1:15 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Nathaniel Victor Baler Shift Date: 1/26/26 Start Time: 1 AM End Time: 1:15 AM Issue: Logged out of Citrix while on billable training. Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Trinidad, Gio Enrico | 01/26/2026 | 8:44 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze while on call / Repull up Avaya and PDA |
| Bascos, Kyle | 01/26/2026 | 8:40 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze call did not disconnect. Had to repull-up all tools, Avaya, VPN, and Citrix. |
| Iguis, Jessa | 01/26/2026 | 11:57 PM | 12:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/26/26 Start Time: 11:57 PM End Time: 12:10 AM Issue: Citrix Kickout Account Number: 2241162468060202745 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 5- C Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) and WF Allen |
| Declaro, Lalyn | 01/26/2026 | 8:45 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | rix froze while cx was on hold then kicked out from the Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load |
| Salcedo, Angelie | 01/23/2026 | 7:42 AM | 7:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen freeze/denali error while on chat II had to respond to my CX before restarting my PC |
| Borbon, Jeanilee | 01/26/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix and relunched PDA. Advised tm to stamp on ready right away. |
| Pinaroyo, Rica Mae | 01/24/2026 | 3:36 AM | 3:40 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue | citrix froze | no audio | ghost spiel initiated | while o call | |
| Oquendo, Romel John | 01/26/2026 | 8:51 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ Was supposed to transfer the cx to the correct department since his concern was about an unauthorized transaction/ Had to restart vpn and avaya/ PDA error |
| De Jose, Jan Cedrex | 01/26/2026 | 11:48 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Masillones, Mhel Serville | 01/23/2026 | 7:00 PM | 10:11 AM | Citrix Latency - Change Citrix Server | had to look for available pod/ restarted citrix 2x and took a long time for denalli to open |
| Contillo, Jerome | 01/26/2026 | 12:35 AM | 1:10 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Jerome Contillo Shift Date: 1/26/2026 Start Time: 12:35 AM End Time: 1;10 AM Issue: citrix disconnected| PDA error during billable training Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Bueno, Patricia Nicole | 01/24/2026 | 3:45 AM | 3:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | |
| Lopez, Jean | 01/26/2026 | 11:40 PM | 11:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Salvador, KC | 01/26/2026 | 11:56 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Launio, Hope | 01/26/2026 | 12:39 AM | 1:07 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Hope Launio Shift Date: 01/26/26 Start Time: 12: 39am End Time: 1:07 Issue: Kick out from Citrix / Avaya error while on Billable training meeting Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 12-G Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Demandaco, Cristy | 01/24/2026 | 3:52 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call citrix froze call disconnected |
| Bula, Esther | 01/26/2026 | 1:00 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: 21 January 2026 Start Time: 01:00 AM End Time: 01:02 AM Issue: Error in Denali while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-G Production Floor: 5th flr VPN Used: PHX Assisted By: coach Ann Charmaine Acirit (CW) |
| Legaspi, Amiel Dave | 01/26/2026 | 12:44 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Amiel Dave Legaspi Shift Date: 1/26/2026 Start Time: 12:44AM End Time: 12:48 DURATION: 4 minutes Issue: Citrix froze while screen on lock because teammate was consulting however, after a short while the citrix unfroze and only showing as error on the PDA. Teammate needed to assist the customer further first as there is audio before ending the call to stamp ready again. No need for a call back as the teammate was able to assist the customer and stamped ready 4 minutes after the call ended cause another call came in with no audio for some reason. Had to ghost spiel. Account Number: 2141168007258832671 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 8 E Production Floor: 5th VPN Used: PHX Assisted By: Coach Allie |
| Francisco, April Rose | 01/26/2026 | 11:33 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26,2026 Start Time: 11:33 PM End Time: 12:00 AM Issue: Got kicked out on Citrix while working on a case. Account Number:1407361824309193380 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Aravejo, Shelomith | 01/24/2026 | 3:38 AM | 3:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call | VPN got disconnected | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Selorio, Kathleen Joyce | 01/26/2026 | 12:23 AM | 12:34 AM | Citrix Issue - Sitewide Downtime | Citrix went frozen while waiting for next call 12:23, citrix then DC and logging out with error connection lost around 12:27 as well as Avaya going offline. Had to resart citrix to log back in |
| Guevarra, Lander John | 01/26/2026 | 11:40 PM | 11:55 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: 26 January 2026 Start Time: 11:40 PM End Time: 11:55 PM Issue: Computer kicked out while on break tools wiped out and Avaya need to do a hard PC reset citrix wont re pull up Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Ann Charmaine Acirit (CW) |
| Scobie, Rosalie | 01/26/2026 | 11:26 PM | 11:27 PM | Citrix Latency - Change Citrix Server | error on Denali, advised to put on pending logout |
| Garbo, Maru | 01/26/2026 | 11:17 PM | 11:27 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assist tm to check Avaya settings and try changing the tele connector plug. Advised tm to go on ready immediately. |
| Cawaling, Jeneron | 01/26/2026 | 8:21 PM | 8:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/26/26 Start Time: 8:21 PM End Time: 8:23 PM Issue: Citrix disconnected, stamped to billable to make sure no case will enter Account Number: 5585850702659027655 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Batilaran, Frenzy Earl Sydney | 01/26/2026 | 8:33 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat/kicked out citrix/had to repull up tools and set up Cx is inquiring about PayPal rewards |
| Bason, Jomari | 12/30/2025 | 10:33 PM | 10:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cetrix Restart due to one of my computer not working II had to sign out and login again |
| Alayon, Alyn Joy | 01/24/2026 | 4:09 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call / Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Contillo, Jerome | 01/26/2026 | 8:46 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/26/2026 Start Time: 8:46 PM End Time: 8:53 PM Issue: citrix froze| PDA error Account Number: 1215917358511634400 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Iguis, Jessa | 01/26/2026 | 9:03 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/26/26 Start Time: 9:03 PM End Time: 9:08 PM Issue: Citrix froze, PDA is no responding even the case is already resolved. Restart PDA Account Number: 2241162468060202745 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Futotana, Abegaell | 01/26/2026 | 9:03 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | t received a call after I stamped break. Had to log out my PDA then stamped break again. |
| Pacurza, Rhea | 01/26/2026 | 1:04 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: dhanelyn |
| Scobie, Rosalie | 01/26/2026 | 12:25 AM | 12:26 PM | Citrix Latency - Change Citrix Server | sysdown/cirtix lagging |
| Fajardo, Jayshell | 01/24/2026 | 3:58 AM | 4:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while on ready | VPN got disconnected | Relaunched VPN, Avaya and PDA. . |
| Andrade, Tresha | 01/26/2026 | 9:07 PM | 9:55 PM | Citrix Froze - CONTACTS DISCONNECTED | System issue while on break need to reboot PC Screen froze unable to click anymore, need to repull up tools, Avaya and PDA |
| Donguines, Dia | 01/26/2026 | 9:40 PM | 9:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Dia Donguines Shift Date: 01/26/26 Start Time: 9:40 PM End Time: 9:54 PM Issue: Kicked out of Citrix while on ready- Denali went error after logged in affected case - PP-ESC-126659642166351021 Account Number: 1427790172800701143 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6- B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Futotana, Abegaell | 01/26/2026 | 11:41 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | trix froze, got kicked out of citrix while on call. Had to restart VPN, avaya. Had to repull up all tools. |
| Acevedo, Larce Lawrence | 01/26/2026 | 8:02 PM | 9:01 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Larce Lawrence Acevedo Shift Date: 26 January 2026 Start Time: 8:02 PM End Time: 9:01 PM Issue: Kicked out of Citrix while on Lunch Account Number: N/a Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Tupas, Jastin | 01/26/2026 | 11:58 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, got kicked out of citrix while on call. Had to restart VPN, avaya. Cx is asking why she can't see her payment to PayPal Credit |
| Iguis, Jessa | 01/26/2026 | 11:19 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/26/26 Start Time: 11:19 PM End Time: 11:32 PM Issue: Citrix froze, citrix kick out Account Number: 2241162468060202745 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Chu, Kenny Lloyd | 01/24/2026 | 4:18 AM | 4:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix forze and disconnected while trying to transfer call |
| Cordovero, Jinky | 01/26/2026 | 11:08 PM | 11:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/26/26 Start Time: 11:08pm End Time: 11:45pm Issue: citrix and PDA error while on ready Account Number: 6071055184331811912 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Binag, Roxan Joy | 01/24/2026 | 4:10 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and disconnected while on call. Call not disconnected. | Had to reset citrix to be able to login and pull up tolls again. |
| Cawaling, Jeneron | 01/26/2026 | 11:35 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/26/26 Start Time: 11:35 PM End Time: 11 :43 PM Issue: Citrix disconnected; marked the time as billable to ensure no case would enter, and restarted the PDA as it had encountered an error. Account Number: 1589942346629900020 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Lagumbay, Daniela Marie | 01/26/2026 | 12:02 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Got kicked out of Citrix after lunch, had to pull up all tools |
| Tondo, Melyn | 01/26/2026 | 11:45 PM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | ix froze, got kicked out of citrix while waiting for next call. Had to restart VPN, avaya. Had to repull up all tools. |
| Mateo, Mary Claresse | 01/26/2026 | 12:10 AM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | DA disconnected during lunch break. Re pull-up all the tools. |
| Villanueva, Joevil Paul | 01/26/2026 | 1:00 AM | 1:22 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Joevil Paul Villanueva Shift Date: 26 January 2026 Start Time: 1:00 am End Time: 1:22 am Issue: Denali issue while in Billable Training Meeting / Had to reopen new citrix from LVS to Azure-NA / Avaya took so long to reopen. Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Requesting for a ticket. POD # & Letter: 14-E Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann & Belle |
| Candoleta, Janine Pearl | 01/26/2026 | 12:25 AM | 12:40 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools after lunch |
| Garbo, Maru | 01/26/2026 | 12:37 AM | 12:47 PM | No Audio - PDA/ other tools still functional | Assist tm to check Avaya settings and try changing the tele connector plug.Assist tm to change station instaed. Advised tm to go on ready immediately. |
| Torres, Maycel | 01/26/2026 | 12:39 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | ze/Kicked out of Citrix/ Was not able to pull up cx account in concern/Avaya takes time to Load |
| Pamunag, Jazzen Roi | 01/26/2026 | 1:26 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Besa, Josh Rainer | 01/26/2026 | 12:32 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, avaya, vpn, and citrix. |
| Andojar, Ma Angeline | 01/26/2026 | 12:37 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools |
| Villarosa, Gerry | 01/26/2026 | 12:41 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | ITRIX froze and got kicked out while on call | Restart VPN, AVAYA and repull up tools |
| Andrade, Tresha | 01/26/2026 | 12:23 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Experienced Avaya issue and PDA Denali Error While on ready |
| Alsagon, Loriely Anne | 01/26/2026 | 12:41 AM | 12:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown while on lunch . |
| Oquendo, Romel John | 01/26/2026 | 12:56 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ vpn, avaya and PDA error/ Restart and re pull up all tools/ Already endorsed for a callback with customer's agreement. |
| Trinidad, Gio Enrico | 01/26/2026 | 12:59 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA disconnected during lunch break. Re pull-up all the tools. |
| Batilaran, Frenzy Earl Sydney | 01/26/2026 | 12:39 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Freeze/Kicked out of Citrix/ Was not able to pull up cx account in concern |
| Icay, Nethanel | 01/26/2026 | 12:37 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | ITRIX froze, kick out of citrix, avaya issue and repull up all tools |
| Bayhon, Katrina | 01/26/2026 | 12:35 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | TRIX froze, kicked out of Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load |
| Bascos, Kyle | 01/26/2026 | 12:45 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Freeze/Kicked out of Citrix/Was about to make an email on Cx when experience a system issue. call did not disconnected so I did get permission for the CX to call them back/repull up tools and wait for avaya to load. |
| Declaro, Lalyn | 01/26/2026 | 12:40 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | TRIX froze, kick out of Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load |
| Alayon, Alexander Paul | 12/31/2025 | 11:30 PM | 11:41 PM | No Audio - PDA/ other tools still functional | System issue/NO AUDIO |
| Alayon, Alexander Paul | 01/26/2026 | 11:56 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System issue// CITRIX FROZE/ WHILE ON CALL |
| Palomo, John Paul | 12/31/2025 | 1:28 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 1:28 AM - 1:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 2100692365809827162 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Sonio, Jomark Vincent | 01/26/2026 | 12:04 AM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools |
| Borlado, Lady Mae | 01/26/2026 | 12:53 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Unable to connect to VPN need to sign out citrix / Pulled up the avaya / set up tools |
| Torre, Kin Bryan | 01/26/2026 | 12:15 AM | 12:22 AM | Citrix Froze - CONTACTS DISCONNECTED | System issue/ PDA error/ WHILE ON CALL |
| Palomo, John Paul | 01/26/2026 | 1:28 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 1:28 AM - 1:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 2100692365809827162 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Hermosisima, Maria Finah | 01/26/2026 | 1:38 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 1:38 AM - 1:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. Account Number: call was transferred and no account pulled up yet /endorse for a callback Pod Number/Letter: 20/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: |
| Arellano, Rose Anne | 01/26/2026 | 1:32 AM | 1:38 PM | Avaya Issue - Freeze | PDA Error | Unable to log in in avaya |
| Zolina, Ma Vhency Rose | 01/26/2026 | 1:45 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 01:45 AM- 01:53 AM Issue Type: Citrix froze, Denali error,no response from the cx. Pod Number/Letter: 20-C Account Number: 1199937553515938430(cx was not able to validate the acc) Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 01/26/2026 | 1:49 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 1:49 AM 1:51 AM Issue Type: Citrix froze after system resume CX not responding anymore request callback Pod Number/Letter: 19 B Account Number: 2098836920466853293 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Tulale, Mae Con | 01/26/2026 | 1:40 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/26/2026 Start Time End Time: 1:40 - 1:53 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got disconnected, set up again Account Number: endorse for CB - 5603076884057409520 Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Marcelino, Joselle | 01/26/2026 | 1:47 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 01:47 AM- 01:55 AM Issue Type: Citrix froze, Denali error, Pod Number/Letter: 21/D Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Valsote, Shaira | 01/26/2026 | 11:51 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ponce, Renz Kirby | 01/26/2026 | 1:47 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 01:47 AM- 01:56 AM Issue Type: Citrix froze Kicked out of Citrix while on ready| needed to restart Citrix and pull up tools Pod Number/Letter: 20/E Account Number: NA Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 01/26/2026 | 1:37 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 1:37 AM - 1:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze while waiting for a call, citrix error. Account Number: N/A Pod Number/Letter: 21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Salcedo, Angelie | 12/30/2025 | 1:32 AM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze, denali error, had to finish two chat first before stamping ready |
| Alovera, Rosalie | 01/26/2026 | 12:02 AM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: kicked out from citrix while on call. got disconnected, did ghost spiel. Restarted and stamp on ready |
| Ariaga, Trixie | 01/26/2026 | 10:00 PM | 10:24 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Logon Failed | Unable to login to Citrix |
| Diamonon, Fons Fernando | 01/26/2026 | 12:35 AM | 12:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on chat. Managed to reply and pend but needed to restart PDA afterwards |
| Sobredo, Mark Bryan | 01/26/2026 | 12:41 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Castro, Nyl John | 01/26/2026 | 11:17 PM | 11:49 PM | Avaya Issue - Freeze | PDA froze for 5 mins while cx was still on the line || Citrix kicked me out after and cannot hear cx anymore. Hard restart since citrix was not pulling up. |
| Rubio, Mary Ann | 01/26/2026 | 12:55 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call. Had to restart VPN and AVAYA to restart PDA |
| Fullo, Danica | 01/26/2026 | 1:41 AM | 1:43 PM | Citrix Latency - Change Citrix Server | sceen freeze, PDA 2.0 error |
| Artates, Micha Ella | 01/26/2026 | 8:49 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: 01/26/26 Start Time: 08:49 PM End Time: 09:10 PM Issue: Screen froze during the call, call ongoing however audio cant hear the customer. I was kicked out of Citrix and couldn't log back in. I had to restart Citrix multiple times and reopen all the tools. Avaya takes time to pull up Account Number: 2030888604910158855 Was the call disconnected?: Yes Was a customer callback required?: No Who was the callback endorsed to?: N?a Ticket: POD # & Letter: 2 - B Production Floor: 5th VPN Used: PHX |
| Andrade, Yvonie | 01/26/2026 | 12:53 AM | 1:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Detailed Explanation: Citrix froze while on chat, disconnected from VPN and kicked out from citrix. Had to restart citrix and stamp on ready. |
| Flores, Angelica | 01/26/2026 | 12:51 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and set up tools again |
| Espolong, Kim Robert | 01/26/2026 | 1:02 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Cahilig, Raven Roe | 01/26/2026 | 12:54 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Flotildes, Realyn | 01/26/2026 | 1:40 AM | 2:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/26/2026 Start Time End Time: 1;40 AM -2:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and logout while on call. Call was not disconnected/restart Citrix but no audio heard from CX after a few minutes. Ghost spiel delivered and endorsed for callback. Account Number: endorse for CB - 1657755920165952359 Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ibanez, Anacel | 01/26/2026 | 12:58 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: ana ibanez Shift Date: 1-26-2026 Start Time: 12:58am End Time: 1:16am Issue: // citrix disconnected while on lu nch Account Number: 1466074781148782797 Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: Ticket: POD # & Letter: 17-D Production Floor: 5th VPN Used: PHX |
| Dimo, Charisse | 01/26/2026 | 1:13 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Cadorna, Diomelyn Jane | 01/26/2026 | 1:02 AM | 1:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-26-2026 Start Time: 1:02 AM End Time: 1:21 AM Issue: citrix kicked out after lunch \\ set up avaya and tools Account Number: Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Ticket: POD # & Letter: 16A Production Floor: 5th |
| Legaspi, Li Gorton | 01/26/2026 | 1:49 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Abanco, Nina May | 01/26/2026 | 12:28 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Nina May Abanco Shift Date: 01-26-2026 Start Time: 12:58am End Time: 1:21am Issue: Citrix kicked out after lunch // need to pull up avaya and it took long time ti pull up // repull up tools. Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 2e Production Floor: 5th VPN Used: PHX |
| Tambong, Levi | 01/26/2026 | 1:46 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Bacas, Maxine Rose | 01/26/2026 | 12:58 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Maxine Rose Bacas Shift Date: Jan. 26, 2026 Start Time: 12:58 AM End Time : 1:21 AM Issue: / Citrix kicked out WHILE ON LUNCH/ No audio/ ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 8-A Production Floor: 5TH FLOOR |
| Arellano, Bea Luz | 01/26/2026 | 12:58 AM | 1:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Cortes, Jd Grace | 01/26/2026 | 1:01 AM | 1:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Prudente, Rhyme Roger | 01/24/2026 | 5:41 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Relaunched VPN, Avaya and PDA. . |
| Murillo, Vanessa | 01/26/2026 | 1:02 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Van Murillo Shift Date: 1-26-2026 Start Time: 1:02am End Time: 1:27am Issue: Citrix logged out while on lunch / took me too long to log in Avaya Account Number: -- Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: Ticket: POD # & Letter: 16-D |
| Formelos, Diana Joy | 01/26/2026 | 1:47 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and stamp on ready right away. |
| Didulo, Liezel | 01/24/2026 | 5:57 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted all tools. |
| Quirino, Rio Mae | 01/26/2026 | 2:14 AM | 2:16 AM | Avaya Issue - Freeze | Valid |
| Ordines, Kent Lester | 01/26/2026 | 1:43 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-26-2026 Start Time: 1:43AM End Time: 1:52AM Issue: // citrix froze// vpn disconnected// Account Number: CASE NUMBER 246651794 call disconnected while on the validation stage. Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 17-D Production Floor: 5th VPN Used: PHX |
| Icay, Nethanel | 01/26/2026 | 2:16 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Experienced issue with audio cx not able to hear me |
| Abajar, Allysa | 01/26/2026 | 1:40 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Pda error |
| Ore, Francis Riel | 01/26/2026 | 2:15 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 2:15 AM - 2:28 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CitrixDisconnected while on call | Ghost spiel after Account Number: 1594960563480668959 Pod Number/Letter: 15/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Abag, Jay | 01/26/2026 | 1:04 AM | 1:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Estrella, Joyce | 01/26/2026 | 1:39 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error / keeps on loading when I click ready |
| Franco, Doreen | 01/26/2026 | 11:50 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Ponsaran, Girlie | 01/26/2026 | 12:01 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Celoso, Ma Christina | 01/26/2026 | 12:15 AM | 1:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on chat||Having hard time to sign in to citrix again|| Tried multiple citrix needs to hard reset || When I finally sign in citrix once more and I was told by WF allen to sign out and sign in again. Avaya takes time to established. |
| Daniel, Mark Jojit | 01/26/2026 | 1:32 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/ Citrix froze |
| Enetorio, Fren Jotham | 01/26/2026 | 1:31 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error/Cs on hold/ |
| Abag, Jay | 01/26/2026 | 9:00 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Borlado, Lady Mae | 01/26/2026 | 4:52 PM | 5:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: PDA error Sysdown: sysdown while on lunch / PDA error |
| Arbis, Klarenz | 01/26/2026 | 7:47 PM | 7:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown: sysdown while on lunch / PDA error an: 1164044835132355439 | stolen FI | call got dc due to sysdown | endorsed for cb |
| Guevara, Prince Carl | 01/26/2026 | 7:50 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error Sysdown: Sysdown / PDA Error. |
| Dariagan, Esequela May | 01/26/2026 | 7:52 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix froze (while on async messaging), PDA Error AN : 1328242462151290761 |
| Cadigal, Christopher | 01/26/2026 | 1:39 AM | 1:44 AM | Avaya Issue - Freeze | Crash and kick me from citrix. avaya got disconnected. try to repull up my tools and set to ready. |
| Condez, Rea Angelika | 01/26/2026 | 1:46 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error, not kickout, |
| Ofalla, Louis Kenneth | 01/26/2026 | 7:53 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: PDA error, Citrix Freeze | Can't log back in to avaya | need to restart Avaya Sysdown: Sysdown / PDA Error. |
| Parreno, Mark Anthony | 01/26/2026 | 1:49 AM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Sarmiento, Xian Yan | 01/26/2026 | 8:02 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | REASON: | Kicked out of Citrix while on Call | Reconnected once(success) | Restarted VPN and AVAYA | Tracked and placed detailed notes on the account and endorsed for a callback | |
| Pancho, Ednamae | 01/26/2026 | 8:02 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix freeze and kicked out from citrix while on call Sysdown: citrix freeze | PDA error |
| Sarmiento, Xian Yan | 01/26/2026 | 8:54 PM | 8:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | REASON: | No Audio while taking calls | Assisted by WF Franz |
| Alayon, Alexander Paul | 01/26/2026 | 2:55 AM | 3:00 AM | Citrix Latency - Change Citrix Server | CHANGE CITRIX DUE TO SEVERE LATENCY |
| Paras, Joeffry | 01/26/2026 | 8:00 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix freeze and kicked out from citrix while on call Sysdown: citrix freeze | PDA error |
| Cobrado, Ma Cyrine | 01/26/2026 | 1:41 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error | Restart PDA |
| Buhayo, Neil | 01/26/2026 | 7:52 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix logged out Sysdown: Sysdown / Citrix logged out |
| Tuyay, Shantal | 01/26/2026 | 1:49 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error while engaged in call |
| Albay, Cymon | 01/26/2026 | 1:52 AM | 1:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Restart |
| Borlado, Lady Mae | 01/26/2026 | 9:03 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error / Citrix froze Sysdown: PDA error / Citrix disconnected / Pulled up the avaya / Call not disconnected |
| Bordan, Rielyn Mae | 01/26/2026 | 2:37 AM | 2:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Restart |
| Birog, Sam Ryan Louise | 01/26/2026 | 11:52 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix freeze and kicked out from Citrix while on break Sysdown: Citrix freeze | PDA error |
| Sanguillosa, Rhea | 01/26/2026 | 2:27 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-26-26 Start Time: 02:27 AM End Time: 02:30 AM Issue: citrix froze//denali error//pull up avaya Account Number: * |
| Nepomuceno, Shenie | 01/01/2026 | 3:13 AM | 3:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Martinez, Jayza Mae | 01/26/2026 | 1:46 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze - PDA/Denali error - call not disconnected - cx still connected, continued assisting cx - restarted PDA |
| Tebia, Brian Shane | 01/07/2026 | 1:32 AM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error, screen froze, need tp finish two chats before stamping ready |
| Pagsuguiron, Rachel | 01/26/2026 | 3:19 AM | 3:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio |
| Unasin, Kyla | 01/26/2026 | 1:37 AM | 1:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error, screen froze, need to finish two chats before stamping ready |
| Alayon, Alexander Paul | 01/26/2026 | 3:17 AM | 3:23 AM | Citrix Latency - Change Citrix Server | CHANGE CITRIX DUE TO SEVERE LATENCY |
| Manuel, Sebastian | 01/26/2026 | 1:36 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN (CITRIX FROZE, DENALI ERROR - NEED TO LOGOUT PENDING AND HAD TO CHAT TO FINISH BEFORE STAMPING THE READY |
| Calsena, April Dexter | 01/26/2026 | 3:25 AM | 3:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while avail |
| Magbanua, Ailyn | 01/26/2026 | 3:14 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call/call disconnected |
| Veronica, Nino | 01/26/2026 | 1:36 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denali error, screen froze, need to finish two chats before stamping ready |
| Bason, Jomari | 01/26/2026 | 1:59 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze, denali error, avaya disconnected |
| Ofialda, Jamael | 01/26/2026 | 11:41 PM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix DC // Restarted Tools |
| Masillones, Mhel Serville | 01/26/2026 | 3:08 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Logged out from citrix, took a long time to pull up citrix, had to restart 2x |
| Villaruz, Rhen Mae | 01/26/2026 | 3:05 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA can't receive message, I Disconnect the VPN,PDA, and AVAYA to have access again. |
| Tebia, Brian Shane | 01/21/2026 | 10:12 PM | 10:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout of citrix and when attempting to reopen it was not responding II Had to restart PC as per Coach |
| Ebuna, Ckim Wesley | 01/26/2026 | 2:35 AM | 2:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Almasol, Shaira Rose | 01/26/2026 | 3:16 AM | 3:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Esporma, Hannah Mae | 01/26/2026 | 3:16 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // Kicked out from while on call/ call not disconnected |
| Ocana, Keth David | 01/26/2026 | 3:29 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Diestro, John Isaac | 01/26/2026 | 1:54 AM | 2:02 AM | Avaya Issue - Freeze | Assist tm to restart Citrix and Avaya. Advised tm tot stamp on ready right away. |
| Villaruz, Rhen Mae | 01/21/2026 | 10:00 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Error of citrix it keeps loading and not responding II had to restart PC twice as I encounetred another system issue after setting up again. Assisted by Coach Daisy |
| Visto, Josellel | 01/26/2026 | 3:26 AM | 3:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/26/2026 Start Time End Time: 3:26 AM - 3:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CitrixDisconnected after lunch/ takes time to log in/ avaya isse Account Number: none Pod Number/Letter: 20/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL JHON AND WF ANGEL |
| Manuel, Sebastian | 01/21/2026 | 10:00 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown screen freeze, catered the 2 cx on chat before logging in and setting up again. |
| Masillones, Mhel Serville | 01/21/2026 | 4:11 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and logged out II had to restart again and pull up my tools |
| Dela Cruz, Pearl May | 01/21/2026 | 2:00 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | system down log out II unable to lofin in right away due to avaya latency |
| Balasa, Rogie | 01/21/2026 | 10:10 PM | 10:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kickout from citrix, and also need to change from na to eu citrix since the tools was loading) |
| Fundal, Riny Lance | 01/26/2026 | 3:19 AM | 3:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on lunch |
| Biclar, Andreia Sacci | 01/26/2026 | 2:17 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cuare, Rey John | 01/26/2026 | 1:52 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Dasig, Symon John | 01/26/2026 | 1:46 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Tebia, Brian Shane | 01/22/2026 | 10:07 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Wasnt able to login to UMC multiple times , upon signing out and signing in PDA 2.0 took too long to load |
| Federiso, Maria Angela | 01/26/2026 | 3:13 AM | 3:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze // Logged out after break // Avaya Signed out |
| Jore, Paul Vincent | 01/26/2026 | 3:34 AM | 3:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout call disconnected |
| Manuel, Sebastian | 01/22/2026 | 10:00 PM | 10:29 PM | Citrix Latency - Change Citrix Server | system down unable to login citrix II validated by coach daisy, had to restart PC and use a different citrix |
| Arbolado, Danielle | 01/26/2026 | 3:48 AM | 4:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze | Citrix kickout call disconnected |
| Cabe, Marchelle | 01/22/2026 | 10:13 PM | 10:46 PM | Citrix Latency - Change Citrix Server | stamped login pending spark not working II restart PC and used another citrix as per coach Daisy II assisted by WF Rhayne |
| Salcedo, Angelie | 01/22/2026 | 11:39 PM | 11:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while handling two chats II responded to the customer's before logging out.II assisted by WF Rhayne |
| Balasa, Rogie | 01/22/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | IMS0838478 |
| Bason, Jomari | 01/22/2026 | 1:33 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838479 |
| Fetalino, Joemarie | 01/23/2026 | 1:16 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838480 |
| Osano, Jhenaline | 01/26/2026 | 3:40 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Call was finished when I got disconnected |
| Iguin, Harlyn Mae | 01/26/2026 | 3:21 AM | 3:32 AM | Citrix Froze - CONTACTS DISCONNECTED | avaya freeze (vpn disconnect) after setting up the vpn and avaya the citrix got disconnect |
| Balasa, Rogie | 01/22/2026 | 2:01 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838482 |
| Alayon, Alexander Paul | 01/26/2026 | 3:57 AM | 4:04 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX WENT FROZE AND LOGGED OUT |
| Billones, Ralph Elliz | 01/22/2026 | 5:55 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838483 |
| Bason, Jomari | 01/22/2026 | 6:55 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838485 |
| Celino, Chriselle | 01/26/2026 | 1:37 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 1:37 AM Citrix froze while on ready | Citrix unfroze and PDA went Error | Restart tools VPN: PHX 2nd Floor |
| Billones, Ralph Elliz | 01/22/2026 | 2:15 AM | 2:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838488 |
| Dela Cruz, Pearl May | 01/23/2026 | 10:58 PM | 11:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838488 |
| Salcedo, Angelie | 01/23/2026 | 11:40 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838489 |
| Basilonia, NJ | 01/23/2026 | 1:33 PM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch II ahd to re pull up my tools again but avay is not pulling up right awya. II assisted by WF Rhayne |
| Balasa, Rogie | 01/23/2026 | 1:45 AM | 2:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ERROR while on Lunch II had to restart my PC as citrix is not pulling up |
| Dasig, Joshua | 01/26/2026 | 4:13 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 4:13 AM - 4:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and kicked out / connection time out / repull up all the tools Account number: 5583448938841763451 Pod Number/Letter: 15 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 435061/jdasig |
| Fullo, Danica | 01/23/2026 | 2:01 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838496 |
| Jimenez, Jenefer | 01/26/2026 | 4:17 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/25/2026 Start Time End Time: 04:17 AM - 04:33 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and disconnected / repull up all the tools Account number: none Pod Number/Letter: 21 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Abool, Mary Gloden | 01/26/2026 | 12:06 AM | 12:15 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Masillones, Mhel Serville | 01/23/2026 | 5:46 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838541 |
| Selorio, Kathleen Joyce | 01/26/2026 | 4:35 AM | 4:37 AM | Avaya Issue - Freeze | Assist tm to relaunched PDA and restart avaya. Advised tm to stamp on ready right away. |
| Bason, Jomari | 01/23/2026 | 6:28 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838546 |
| Dela Cruz, Pearl May | 01/26/2026 | 10:00 PM | 10:36 PM | Citrix Latency - Change Citrix Server | IMS0838547 |
| Balasa, Rogie | 01/26/2026 | 1:05 AM | 1:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838548 |
| Cabe, Marchelle | 01/26/2026 | 1:33 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838550 |
| Villaruz, Rhen Mae | 01/26/2026 | 1:37 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838561 |
| Quibrantar, John Paul Phillip | 01/26/2026 | 4:22 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Torre, Kin Bryan | 01/26/2026 | 4:15 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and after few minutes the citrix was disconnected. need to restart and set up again. |
| Almasol, Shaira Rose | 01/26/2026 | 4:25 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Scobie, Rosalie | 01/26/2026 | 3:56 AM | 4:11 AM | Avaya Issue - Freeze | IMS0838576 |
| Preciosa, Marie Antonette | 01/26/2026 | 4:56 AM | 4:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 4:56 AM - 4:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze/ PDA denali error Account Number: NA Pod Number/Letter: 19/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dela Cruz, Pearl May | 01/20/2026 | 10:00 PM | 10:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/20/2026 | 10:33 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/20/2026 | 2:10 AM | 2:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/23/2026 | 1:36 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/23/2026 | 5:37 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/23/2026 | 5:48 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Dela Cruz, Pearl May | 12/31/2025 | 5:53 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Dela Cruz, Pearl May | 01/23/2026 | 2:02 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Quibrantar, John Paul Phillip | 01/26/2026 | 4:22 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Scobie, Rosalie | 01/26/2026 | 5:03 AM | 5:03 AM | Citrix Latency - Change Citrix Server | n/a |
| Scobie, Rosalie | 01/26/2026 | 5:12 AM | 5:15 AM | Avaya Issue - Freeze | n/a |
| Cortes, Gabriel | 01/26/2026 | 11:23 PM | 11:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix freeze and teammate had to finish previous contact |
| Dongon, Andrea Marie | 01/26/2026 | 11:34 PM | 11:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | tm had to restart vpn and avaya before going back on ready. |
| Bacuta, Shairra Joy | 01/26/2026 | 11:15 PM | 11:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | tm got kicked out of citrix after it froze, had to restart and setup from scratch. |
| Custodio, Dephra Nicole | 01/26/2026 | 5:25 AM | 5:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze during call. The avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Arellano, Rose Anne | 01/26/2026 | 5:33 AM | 5:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kickout | Call got disconnected | PDA and Avaya reset| re pull up tools |
| Abool, Mary Gloden | 01/26/2026 | 4:50 AM | 4:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and advised tm stamp on ready right away. |
| Victoriano, Roilen Brian | 01/26/2026 | 5:38 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected | Restart PDA |
| Bernas, Cesa Marie | 01/26/2026 | 12:27 PM | 12:41 PM | Citrix Disconnected/PDA/Denali Error - after Break | Issue happened during break/No account pulled up |
| Vega, Genre Judd | 01/26/2026 | 1:37 PM | 1:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CX endorsed to callback |
| Unasin, Kyla | 01/26/2026 | 5:38 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tracked |
| Russ, Germalyn | 01/26/2026 | 1:42 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Cx hung up the call |
| Villaruz, Rhen Mae | 01/26/2026 | 5:37 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Vega, Genre Judd | 01/26/2026 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CX endorsed to callback |
| Bernas, Cesa Marie | 01/26/2026 | 12:27 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue happened during break/No account pulled up |
| Simon, Cheryll Grace | 01/26/2026 | 1:42 AM | 1:47 AM | Avaya Issue - Freeze | PDA/Denali Error while on call |
| Cezar, Mary Mae | 01/26/2026 | 1:42 AM | 1:43 AM | Avaya Issue - Freeze | Issue happened during avail/No account pulled up. |
| Solis, Mary Louise | 01/26/2026 | 1:48 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CX endorsed to callback |
| Salcedo, Angelie | 01/26/2026 | 5:32 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, kickout from the citrix II had issues logging in citrix |
| Balasa, Rogie | 01/26/2026 | 5:09 AM | 5:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Tracked |
| Ponsaran, Krizzia Anne | 01/26/2026 | 2:07 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Asegnacion, Abegail Lorraine | 01/26/2026 | 5:42 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Vega, Genre Judd | 01/26/2026 | 1:20 AM | 1:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Veronica, Nino | 01/26/2026 | 5:37 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, kick out of citrix cannot sign in to Avaya, need to sign in again to Citrix, Screen freeze |
| Tariao, John David | 01/23/2026 | 1:46 AM | 1:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolved |
| Solis, Mary Louise | 01/26/2026 | 2:24 AM | 2:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Not receiving calls |
| Fullo, Danica | 01/26/2026 | 5:47 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen freeze, kick out by citrix twice. |
| Manuel, Sebastian | 01/26/2026 | 5:38 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Zapico, Rosario | 01/23/2026 | 2:43 AM | 2:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Veronica, Crisia Joy | 01/26/2026 | 2:34 AM | 2:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Customer endorsed for call back |
| Cabe, Marchelle | 01/26/2026 | 5:35 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Majen, Jenylyn | 01/26/2026 | 5:44 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and relaunched PDA. advised tot stamp on ready right away. |
| Balasa, Lhea Joy | 01/26/2026 | 5:39 AM | 6:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sent out an email to rebuild |
| Billones, Ralph Elliz | 01/26/2026 | 5:45 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Tecson, Cathy | 01/26/2026 | 2:27 AM | 2:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Not receiving calls |
| Tebia, Brian Shane | 01/26/2026 | 5:41 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0838602 |
| Diaz, Frenmar | 01/26/2026 | 5:52 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart citrix and relaunched PDa. Advised tm to stamp on ready right away. |
| Delegencia, Karl Kevin | 01/26/2026 | 5:47 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | cx dc while on call |
| Martinez, Jayza Mae | 01/26/2026 | 5:47 AM | 5:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected - restarted citrix |
| Diaz, Frenmar | 01/23/2026 | 1:44 AM | 1:48 AM | Citrix Latency - Change Citrix Server | resolved |
| Cezar, Mary Mae | 01/26/2026 | 2:59 AM | 3:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Delos Reyes, Rj | 01/26/2026 | 5:45 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected |
| Diaz, Frenmar | 01/23/2026 | 5:48 AM | 5:53 AM | Citrix Latency - Change Citrix Server | resolved |
| Zapico, Rosario | 01/26/2026 | 10:03 PM | 10:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Leccio, Queen Pearl | 01/26/2026 | 2:07 AM | 2:12 AM | Avaya Issue - Freeze | Issue happened during avail/No account pulled up. |
| Mendoza, Julie Ann | 01/26/2026 | 2:00 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on call |
| Majen, Jenylyn | 01/26/2026 | 1:42 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Mendoza, Julie Ann | 01/26/2026 | 2:40 PM | 2:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error while on calCitrix Disconnected/PDA/Denali Error - after Breakl |
| Mendoza, Julie Ann | 01/04/2026 | 6:01 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on Waited for the Citrix to unfreeze but it did not. Citrix disconnected while assisting the customer. Need to force close Avaya because I can't end the call after ghost spiel. Relaunch the Avaya/Citrix and it takes time for it to load.call |
| Mendoza, Julie Ann | 01/26/2026 | 1:16 AM | 1:28 AM | Avaya Issue - Freeze | Citrix disconnected |
| Diestro, John Isaac | 01/26/2026 | 5:51 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Hierro, Alnie Glaze | 01/26/2026 | 5:17 AM | 5:47 AM | Avaya Issue - Freeze | Error but call not disconnected |
| Cobrado, Ma Cyrine | 01/26/2026 | 5:40 AM | 5:53 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Algarne, Roby Jean | 01/26/2026 | 4:02 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | call diconnected // citrix froze // denali error // citrix kickedout |
| Daniel, Mark Jojit | 01/26/2026 | 5:33 AM | 5:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze | Citrix kickout |
| Enetorio, Fren Jotham | 01/26/2026 | 5:30 AM | 5:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | call diconnected // citrix froze // denali error // citrix kickedout |
| Dongon, Andrea Marie | 01/26/2026 | 3:38 AM | 3:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Tuyay, Shantal | 01/26/2026 | 5:55 AM | 5:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix kicked out |
| Cortes, Gabriel | 01/26/2026 | 3:27 AM | 3:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Estialbo, Rochilyn Joy | 01/26/2026 | 5:35 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and relaunched PDA. Advised tm to stamp on ready right away. |
| Albay, Cymon | 01/26/2026 | 5:58 AM | 6:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix restart, call not disconnected, was able to resolve cx's issue. |
| Cailin, Sharmaine Joy | 01/26/2026 | 5:46 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected. I was able to cater the cx's concern and end the call with closing spiel. |
| Bernas, Cesa Marie | 01/26/2026 | 4:41 AM | 4:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | : Issue happened during lunch/No account pulled up |
| Russ, Germalyn | 01/26/2026 | 5:44 AM | 5:48 AM | Avaya Issue - Freeze | sysdown occurred as the concern was resolved. |
| Veronica, Crisia Joy | 01/26/2026 | 5:42 AM | 5:47 AM | No Audio - PDA/ other tools still functional | tm reopened citrix and assisted customer before setting tools up again and going back on ready. |
| Vega, Genre Judd | 01/26/2026 | 4:42 AM | 4:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | was not able to hear CX response |
| Simon, Cheryll Grace | 01/26/2026 | 5:43 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Aurelio, Jen Rose | 01/21/2026 | 2:02 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Bason, Jomari | 01/26/2026 | 6:00 AM | 6:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Ore, Francis Riel | 01/26/2026 | 5:24 AM | 5:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 5:24 AM - 5:29 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze/ PDA denali error Account Number: NA Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dela Cruz, Pearl May | 01/26/2026 | 6:16 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Cezar, Mary Mae | 01/26/2026 | 5:43 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Gamlanga, Christine Grace | 01/26/2026 | 4:08 AM | 4:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 4:08-4:20 Issue Type: during call citrix was disconnected restart to set up tools again. Pod Number/Letter: 20-C Account Number: 2289304849668895865 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Zolina, Ma Vhency Rose | 01/26/2026 | 5:47 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 05:47 AM-05:53 AM Issue Type: Citrix froze, kicked out of citrix. Need to restart to set up tools again. Pod Number/Letter: 19-a Account Number: 1560817512057013883 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ponsaran, Krizzia Anne | 01/26/2026 | 5:58 AM | 6:07 AM | Avaya Issue - Freeze | PDA/Denali Error while on call |
| Samino, Anthony Josh | 01/26/2026 | 5:36 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 05:36 AM-05:51 AM Issue Type: Citrix froze, kicked out of citrix. Need to restart to set up tools again. Pod Number/Letter:21-B Account Number: 1825115022352312785 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach Tania |
| Ambay, Anne Nicole | 01/26/2026 | 2:48 AM | 2:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Aurelio, Jen Rose | 01/26/2026 | 2:31 AM | 2:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Florentino, Randy | 01/26/2026 | 2:07 AM | 2:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. Manually pulled up my tools and go on ready. |
| De Juan, Ivan Raphael | 01/26/2026 | 5:59 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Resolved concern but wasn't able to provide closing, no actions needed |
| Deviente, Jenny | 01/26/2026 | 5:40 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Mercado, Rozeth | 01/26/2026 | 1:45 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Florentino, Randy | 01/25/2026 | 2:07 AM | 2:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch. Manually pulled up my tools and go on ready |
| Solis, Mary Louise | 01/26/2026 | 5:46 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CX endorsed for callback |
| Patricio, Jason | 01/26/2026 | 5:48 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Ambay, Anne Nicole | 01/26/2026 | 5:47 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Adrales, Rose Mae | 01/26/2026 | 5:44 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Tariao, John David | 01/26/2026 | 3:32 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tecson, Cathy | 01/26/2026 | 10:23 PM | 10:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | concern resolved before reopening citrix. |
| Bordan, Rielyn Mae | 01/26/2026 | 6:35 AM | 6:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE AVAYA ISSUE |
| Tecson, Cathy | 01/26/2026 | 6:30 AM | 6:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue happened during avail/No account pulled up. |
| Dela Sada, Michaela | 01/24/2026 | 6:00 AM | 6:35 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on call. call disconnected and another call came in assisted cx without tools | |
| Diaz, Frenmar | 01/26/2026 | 5:52 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pinaroyo, Rica Mae | 01/24/2026 | 7:38 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze and got disconnected | no audio | restart citrix and re pull up tools |
| Zapico, Rosario | 01/26/2026 | 6:08 AM | 6:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Binag, Roxan Joy | 01/24/2026 | 8:04 AM | 8:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call. Delivered ghost spiel and disconnected the call since CX is no longer responding. | Had to reset citri to be able to login and pull up tolls again. Delivered ghost spiel and disconnected the call. |
| So, Amber Mae | 01/24/2026 | 3:12 AM | 3:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue happened during avail/No account pulled up. |
| Tulale, Mae Con | 01/26/2026 | 5:42 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/26/2026 Start Time End Time: 5:42 - 5:56 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got disconnected, set up again Account Number: endorse for CB - 2168940969235706907 Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ponce, Renz Kirby | 01/26/2026 | 5:42 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 05:42 AM-05:53 AM Issue Type: Citrix froze, no audio on return ghost spiel Pod Number/Letter: 20-E Account Number: 4828564643605762886 endorsed for callback Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Flotildes, Realyn | 01/26/2026 | 5:38 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 5:38 AM - 5: 43 Issue Type: call denali error after call Pod Number/Letter: 19 -E Account Number: 2202610050466934291 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Palomo, John Paul | 01/26/2026 | 5:28 AM | 5:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 5:28 AM - 5:57 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1456590332656410660 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 01/26/2026 | 5:49 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 05:49- 06:03 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, Kicked out of Citrix. Have to restart the tools Account Number: 6056294894206140490 ( Track for a callback) Pod Number/Letter: 21/D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: |
| Hermosisima, Maria Finah | 01/26/2026 | 5:43 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 5:43 AM - 5:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 6035931314392625624 Pod Number/Letter: 20 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach A |
| Valle, Marchelle | 01/25/2026 | 1:40 AM | 1:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix issue during lunch |
| Huenda, Gracelle Ann | 01/25/2026 | 1:44 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on chat |
| Galleno, Mark | 01/08/2026 | 10:00 PM | 10:11 PM | Avaya Issue - Freeze | Was not able to ready on time Avaya took long to pull up. Had to transfer station |
| Protasio, Jay Paulo | 01/25/2026 | 1:46 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix issue |
| Magdaluyo, Claire Mae | 01/26/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 5:52 AM 6:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix need to re set up tools again Account Number: No CX got disconnected Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Artates, Gemma | 01/25/2026 | 1:45 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Mendez, Kristine Joy | 01/25/2026 | 1:46 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Avaya error while lunch |
| Badillo, Bernard Luis | 01/25/2026 | 1:50 AM | 1:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Olisco, Divine | 01/25/2026 | 1:49 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Avaya error while lunch |
| Segundine, Jofrey | 01/25/2026 | 1:50 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya error |
| Deondo, Micah | 01/25/2026 | 1:50 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya error |
| Iglesias, Roldan | 01/25/2026 | 1:43 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | got kick out due to avaya error after lunch |
| Frugalidad, Cristina | 01/25/2026 | 1:16 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kickout/Pull up tools |
| Bernas, Michael | 01/25/2026 | 2:04 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Celeste, Airene Mae | 01/25/2026 | 2:07 AM | 2:11 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of Citrix while on lunch |
| Galleno, Mark | 01/26/2026 | 7:30 AM | 7:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while on One on One was kicked out and need to pull up tools again. |
| Sta Romana, Kimberley | 01/25/2026 | 2:14 AM | 2:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error |
| Pulvera, Jessel Rose | 01/25/2026 | 3:41 AM | 3:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of Citrix |
| Celeste, Airene Mae | 01/25/2026 | 5:40 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on break |
| Alabe, Jason | 01/25/2026 | 5:38 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | denali error while on break |
| Frugalidad, Cristina | 01/25/2026 | 5:50 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Baldonado, Regene | 01/26/2026 | 1:28 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Got disconnected on citrix. |
| Ofialda, Jamael | 01/26/2026 | 7:40 AM | 7:48 AM | Citrix Issue - Sitewide Downtime | Citrix DC // Restarted Tools |
| Deocampo, Joemar | 01/26/2026 | 6:45 AM | 6:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix Frozen and kicked out |
| Celino, Chriselle | 01/26/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Disconnected 5:38 AM Citrix froze while on call (no acct pulled out yet) || 5:42AM Citrix unfroze\PDA went Error and call got DC then Kicked out from Citrix || Restart\Pulled out all tools |
| Rabino, Ramina | 01/26/2026 | 5:31 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready. All tools disappeared and restarted tools. |
| Manican, Joanna Len | 01/26/2026 | 7:37 AM | 7:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call, no audio, call/Citrix got disconnected, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Tablo, Roxann | 01/26/2026 | 5:07 AM | 5:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. All tools disappeared and restarted tools. |
| Ore, Francis Riel | 01/26/2026 | 6:15 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 1/26/2026 Start Time End Time: 06:15 AM- 06: 19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on break Account Number: N/A Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Lubrin, Mary Gwyneth | 01/26/2026 | 4:43 AM | 4:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready. All tools disappeared and restarted tools. |
| Randoy, Jenebeth | 01/26/2026 | 4:34 AM | 4:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call got disconnected |
| Visto, Josellel | 01/26/2026 | 6:20 AM | 6:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 06:20 AM- 06:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out during call Account Number: 5345670447002020002 Pod Number/Letter: 20-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Protasio, Jay Paulo | 01/25/2026 | 5:47 AM | 5:57 AM | Avaya Issue - Freeze | Citrix issue kickout avaya issue |
| Algoso, Kyla Joy | 01/26/2026 | 6:51 AM | 6:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 6:51 AM - 6:58 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error and call got disconnected. Account Number: 2173427710726615600 Pod Number/Letter: 19/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach APRIL |
| Segundine, Jofrey | 01/25/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen and Avaya Issue |
| Artates, Gemma | 01/25/2026 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected during break |
| Escalada, Jacene Joy | 01/26/2026 | 3:31 AM | 3:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch, unable to enter my password to get in the Citrix. Initiated hard reset since no buttons were working took a while in pulling up Citrix, Avaya, VPN and Denali. |
| Huenda, Gracelle Ann | 01/25/2026 | 5:47 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on call |
| Escalada, Jacene Joy | 01/26/2026 | 2:07 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Citrix Disconnected due PPCS NA lost connection, lost audio(initiated ghost spiel). Had to initiate hard reset since no buttons were working took a while in pulling up Citrix, Avaya, VPN and Denali. |
| Badillo, Bernard Luis | 01/25/2026 | 5:53 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/citrix disconnected |
| Mendez, Kristine Joy | 01/25/2026 | 5:47 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on break |
| Deocampo, Joemar | 01/26/2026 | 3:34 AM | 3:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch, PDA Error, restarted VPN, AVAYA and PDA |
| Manican, Joanna Len | 01/26/2026 | 3:37 AM | 3:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch, PDA Error, restarted VPN, AVAYA and PDA |
| Galleno, Mark | 01/26/2026 | 3:31 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on lunch was kicked out from Citrix need to pull up tools again.. |
| Iglesias, Roldan | 01/25/2026 | 5:43 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | got kick out due to avaya error |
| Deondo, Micah | 01/25/2026 | 5:51 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix |
| Lucahin, Angelie | 01/26/2026 | 2:05 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected –Contacts Disconnected PDA Froze while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart Tools PDA And VPN |
| Sta Romana, Kimberley | 01/25/2026 | 5:48 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and Kick Out |
| Olisco, Divine | 01/25/2026 | 5:48 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out while on break |
| Balasa, Lhea Joy | 01/26/2026 | 1:38 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error while ON READY | Pull up avaya and VPN again |
| Valle, Marchelle | 01/25/2026 | 5:40 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix issue after break and PDA issue |
| Randoy, Jenebeth | 01/26/2026 | 12:34 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | call got disconnected |
| Bernas, Michael | 01/25/2026 | 7:17 AM | 7:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze |
| Encina, Felix John | 01/26/2026 | 10:01 PM | 10:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Mendez, Kristine Joy | 01/26/2026 | 10:04 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error |
| Celeste, Airene Mae | 01/26/2026 | 1:33 AM | 1:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya issue/pending break/call disconnected |
| Dela Cruz, Kyle Christian | 01/26/2026 | 1:39 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen |
| Olisco, Divine | 01/26/2026 | 1:37 AM | 1:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break |
| Aravejo, Shelomith | 01/26/2026 | 7:45 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix got disconnected while on TM |
| Badillo, Bernard Luis | 01/26/2026 | 1:37 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/disconnected/pending break/call disconnected |
| Bengan, Aicyl | 01/26/2026 | 1:42 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | denali error while on break |
| Abayon, Madge | 01/26/2026 | 1:45 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze during call/ disconnected call |
| Protasio, Jay Paulo | 01/26/2026 | 1:43 PM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | aya issue after break and PDA issue |
| Alojado, Geoven | 01/26/2026 | 6:00 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA/ citrix Freeze/ call got disconnected / citrix logout/ repull up tools during lunch. Acc #: 1637472858072680054 - POD 22 - B Inform & assisted by TL Lovly |
| Segundine, Jofrey | 01/26/2026 | 1:52 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze during call/ disconnected call |
| Valle, Marchelle | 01/26/2026 | 1:54 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze kickout |
| Artates, Gemma | 01/26/2026 | 1:52 AM | 1:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Olisco, Divine | 01/26/2026 | 5:39 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error/ Citrix kicked out while on Lunch |
| Celeste, Airene Mae | 01/26/2026 | 5:41 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | ick out of Citrix while on lunch |
| Protasio, Jay Paulo | 01/26/2026 | 5:43 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | avaya issue and PDA issue citrix kickout |
| Bengan, Aicyl | 01/26/2026 | 5:40 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kick out of Citrix while on lunch |
| Gamlanga, Christine Grace | 01/26/2026 | 8:04 AM | 8:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time:8:04-8:07 Issue Type: during call denali got disconnected Pod Number/Letter: 20-C Account Number: 5316306547127238331 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Huenda, Gracelle Ann | 01/26/2026 | 5:45 AM | 5:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on call |
| Preciosa, Marie Antonette | 01/26/2026 | 1:00 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 26, 2026 Start Time | End Time: 01:00 AM- 01:07 AM Issue Type: Citrix kicked out while on call. Contact endorse for call back Pod Number/Letter: 19-G Account Number: 1460336447344979191 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Valle, Marchelle | 01/26/2026 | 5:54 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Pagsuguiron, Rachel | 01/26/2026 | 7:24 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Dasig, Joshua | 01/26/2026 | 8:12 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 8:12 AM - 8:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on ready / kicked out to citrix / repull up pda and log in again then log out Account number: N/A Pod Number/Letter: 15 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 435061/jdasig |
| Tayco, Khevin | 01/26/2026 | 5:52 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix got discinnected pda went error |
| Azarcon, RJ Timothy | 01/26/2026 | 5:53 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / call disconnected and citrix kicked out |
| Villorente, Aira Khrystine | 01/26/2026 | 4:07 AM | 4:14 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error | Citrix froze | Citrix disconnected |
| Nepomuceno, Shenie | 01/26/2026 | 7:25 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Sta Romana, Kimberley | 01/26/2026 | 5:55 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick Out while on Lunch |
| Villorente, Aira Khrystine | 01/26/2026 | 8:26 AM | 8:27 AM | Avaya Issue - Freeze | Citrix froze | PDA error |
| Marcelo, Johoney | 01/26/2026 | 7:27 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Segundine, Jofrey | 01/26/2026 | 5:55 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and citrix kicked out / Avaya error |
| Mendez, Kristine Joy | 01/26/2026 | 6:08 AM | 6:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error/Citrix froze |
| Ocana, Keth David | 01/26/2026 | 7:27 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Palomo, John Paul | 01/26/2026 | 7:44 AM | 8:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/26/2026 Start Time End Time: 7:44 AM - 8:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): I was a having an error with my Citrix where in my tools were filled up to one screen only. Also the other screen is on the homepage outside of Citrix. I was advised by the workforce to restart so I have disconnected my VPN. I forgot to click pending logout instead. Account Number: 5336053794651086738 Pod Number/Letter: 19/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Abayon, Madge | 01/26/2026 | 5:45 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / call disconnected and citrix kicked out |
| Liganzon, John Loren | 01/26/2026 | 6:56 AM | 4:06 AM | Avaya Issue - Freeze | Citrix Froze || PDA disconnected call not disconnected |
| Iguin, Harlyn Mae | 01/26/2026 | 7:41 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Dela Cruz, Kyle Christian | 01/25/2026 | 1:44 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen and Avaya Issue |
| Dela Cruz, Kyle Christian | 01/25/2026 | 5:43 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix Frozen (After Break) |
| Abayon, Madge | 01/25/2026 | 5:47 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix Froze | kick out citrix |
| Condez, Rea Angelika | 01/26/2026 | 5:41 AM | 5:44 AM | Avaya Issue - Freeze | citrix froze PDA error, not kickout, |
| Abajar, Allysa | 01/26/2026 | 5:41 AM | 5:49 AM | Avaya Issue - Freeze | citrix kick out |
| Ariaga, Trixie | 01/26/2026 | 5:57 AM | 6:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and kickout | VPN service unreachable | Last call was not recorded in mystats |
| Procalla, Vincent Albert | 01/26/2026 | 5:45 AM | 5:49 AM | Avaya Issue - Freeze | Denali Error Forced kicked/ |
| Parreno, Mark Anthony | 01/26/2026 | 6:17 AM | 6:17 AM | Avaya Issue - Freeze | PDA error |
| Castro, Nyl John | 01/26/2026 | 3:37 AM | 4:02 AM | Avaya Issue - Freeze | PDA froze for 5 mins while cx was still on the line (not yet validated) || Citrix kicked me out after and cannot hear cx anymore. Provided Ghost spiel. || Hard restart since citrix was not showing up. |
| Castro, Nyl John | 01/26/2026 | 6:37 AM | 6:48 AM | Avaya Issue - Freeze | PDA froze for 5 mins right after ending call with the cx || Kicked out from citrix. |
| Castro, Nyl John | 01/26/2026 | 6:51 AM | 7:05 AM | Avaya Issue - Freeze | PDA froze for 5 mins || Kicked out from citrix. |
| Castro, Nyl John | 01/26/2026 | 7:13 AM | 7:26 AM | Avaya Issue - Freeze | PDA froze for 5 mins || Kicked out from citrix. |
| Alojado, Geoven | 01/26/2026 | 1:23 AM | 1:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Avaya disconnected Pda Erroar |
| Garbo, Maru | 01/26/2026 | 11:49 PM | 11:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | change station |
| Estrella, Joyce | 01/26/2026 | 5:39 AM | 5:45 AM | Avaya Issue - Freeze | citrix froze while on the call CX dropped the call |
| Capurcos, Joan | 01/26/2026 | 3:17 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and Denali error but call not disconnected. |
| Garbo, Maru | 01/26/2026 | 5:55 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze AFTER LUNCH| CITRIX WON'T PULL UP SO I NEED TO DO HARD REBOOT | re pull-up tools. |
| Baranda, Patricia Ann | 01/26/2026 | 5:40 AM | 5:50 AM | Avaya Issue - Freeze | pda error but cx is still within the call |
| Burbano, Maita | 01/26/2026 | 12:16 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disc |
| Hiloma, Ronalie | 01/26/2026 | 6:55 AM | 7:07 AM | Avaya Issue - Freeze | no audio citrix frozed and restarted citrix |
| Benid, Rose Anne | 01/26/2026 | 6:19 AM | 6:32 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on call |
| Capurcos, Joan | 01/26/2026 | 7:18 AM | 7:25 AM | Avaya Issue - Freeze | Citrix freeze and log out while avail. |
| Olisco, Francis John | 01/26/2026 | 12:30 AM | 12:43 AM | No Audio - PDA/ other tools still functional | No audio for the two calls, no account for the first call and the account number for the 2nd call is 5165. Changed Pod because the customer can't hear me but I can hear them. Pending Logout and change PC. |
| Benid, Rose Anne | 01/26/2026 | 3:15 AM | 3:22 AM | Avaya Issue - Freeze | Citrix froze while waiting for the next call |
| Frio, Denziel Marie | 01/26/2026 | 7:14 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while engage in a call, citrix disconnected and unable to hear customer on the other line. Need to set up tools again. |
| Caballero, Raquel | 01/26/2026 | 4:14 AM | 4:22 AM | Avaya Issue - Freeze | citrix froze and disconnected|| call not disconnected |
| Rance, Clem | 01/26/2026 | 1:11 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue. |
| Caballero, Raquel | 01/26/2026 | 4:22 AM | 4:33 AM | Avaya Issue - Freeze | citrix froze and disconnected|| call not disconnected |
| Caballero, Raquel | 01/26/2026 | 7:29 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | : Citrix Disconnected/PDA/Denali Error - after Lunch |
| Ofalla, Frank Danniel | 01/26/2026 | 12:35 AM | 12:38 AM | Avaya Issue - Freeze | denali error while on ready |
| Morado, Mark | 01/26/2026 | 12:04 AM | 12:05 AM | Avaya Issue - Freeze | DENALI ERROR |
| Quinton, Quenne | 01/26/2026 | 1:01 AM | 1:11 AM | Avaya Issue - Freeze | Citrix disconnected while on Ready | Had to transfer station and restart all tools |
| Marcos, Lyka Joy | 01/26/2026 | 4:18 AM | 4:22 AM | Avaya Issue - Freeze | Kick out |
| Floro, Claire Jacynth | 01/26/2026 | 1:38 AM | 1:52 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call, no audio and then kicked out of Citrix |
| Marcos, Lyka Joy | 01/26/2026 | 4:18 AM | 4:22 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Barrera, Bonnie Andrew | 01/26/2026 | 3:51 AM | 3:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Marcos, Lyka Joy | 01/26/2026 | 7:21 AM | 7:34 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Caballero, Raquel | 01/26/2026 | 4:22 AM | 4:33 AM | Avaya Issue - Freeze | AVAYA issue |
| Caballero, Raquel | 01/26/2026 | 8:14 AM | 8:22 AM | Avaya Issue - Freeze | citrix froze and vpn disconnected|| restarted avaya |
| Aniero, Mark Anthony | 01/26/2026 | 3:35 AM | 3:40 AM | Avaya Issue - Freeze | Denali Error while on ready |
| Caballero, Raquel | 01/26/2026 | 3:44 AM | 3:50 AM | Avaya Issue - Freeze | Kicked out while on call |
| Aluad, Rose Ann | 01/26/2026 | 12:31 AM | 12:33 AM | Avaya Issue - Freeze | PDA denali error |
| Aluad, Rose Ann | 01/26/2026 | 3:17 AM | 3:26 AM | Avaya Issue - Freeze | citrix out |
| Floro, Claire Jacynth | 01/26/2026 | 4:06 AM | 4:10 AM | Avaya Issue - Freeze | PDA error while on ready |
| Pantaleon, Laurence | 01/26/2026 | 3:09 AM | 3:20 AM | Avaya Issue - Freeze | citrix froze, citrix kicked out, citrix restart |
| Zante, Chim Neo | 01/26/2026 | 3:46 AM | 4:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on call need to restart citrix and pull up tools again, Avaya not disconnected |
| Acejo, Aljune Mike | 01/26/2026 | 3:29 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, no audio and Advise to restart PC and Change PC |
| Hierro, Alnie Glaze | 01/26/2026 | 9:19 AM | 9:27 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Brillantes, Angel Mae | 01/25/2026 | 4:02 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Alegria, Princess Sharah Jade | 01/25/2026 | 4:39 AM | 4:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Varcas, Shennar | 01/25/2026 | 4:11 AM | 4:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Valerio, Mark David | 01/25/2026 | 4:26 AM | 4:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Cesar, Maila | 01/25/2026 | 3:55 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Humpay, Elaine | 01/25/2026 | 6:08 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Uadan Jr, Richard | 01/26/2026 | 2:09 AM | 2:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Villanueva, Harold | 01/26/2026 | 3:23 AM | 3:32 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Labrador, Rachel | 01/26/2026 | 3:30 AM | 3:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | avaya disconnected |
| Ligson, Jonnibelle | 01/25/2026 | 6:13 AM | 6:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Bandellon, Razel Ann | 01/26/2026 | 3:44 AM | 4:07 AM | Citrix Latency - Change Citrix Server | Citrix froze cx still on the line, it took a couple of minutes the call got disconnected - initiated a ghost spiel- then it took another couple of minutes and the citrix got disconnected - pulled up DUb first to set up tools again but due to severe latency I restart and pulled up Azure NA. |
| Oloroso, Mark Bryan | 01/26/2026 | 3:49 AM | 3:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Cesar, Maila | 01/25/2026 | 6:55 AM | 7:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Alcos, Jenny | 01/26/2026 | 3:14 AM | 3:21 AM | Citrix Latency - Change Citrix Server | citrix lag/ need to restart the citrix |
| Lingco, Rollene | 01/26/2026 | 4:02 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Alegria, Princess Sharah Jade | 01/25/2026 | 7:59 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Catalan, Jowelyn | 01/26/2026 | 3:56 AM | 3:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Olisco, Francis John | 01/26/2026 | 3:37 AM | 3:40 AM | Citrix Latency - Change Citrix Server | Change Citrix due to latency |
| Alojado, Geoven | 01/26/2026 | 9:25 AM | 9:36 AM | Avaya Issue - Freeze | PDA error, Avaya got disconnected |
| Doroteo, Jargelyn | 01/26/2026 | 4:01 AM | 4:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA error |
| Brillantes, Angel Mae | 01/25/2026 | 8:03 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Deslate, Krezzel | 01/26/2026 | 4:13 AM | 4:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on ready |
| Billones, King Jether | 01/25/2026 | 8:04 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Labrador, Rachel | 01/26/2026 | 4:21 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Olisco, Francis John | 01/26/2026 | 4:10 AM | 4:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and PDA/Denali Error |
| Villanueva, Harold | 01/26/2026 | 7:30 AM | 7:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix logged out |
| Valerio, Mark David | 01/25/2026 | 8:07 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Labrador, Rachel | 01/26/2026 | 7:30 AM | 7:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | citrix kicked out | avaya disconnected |
| Rance, Clem | 01/26/2026 | 5:17 AM | 5:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Kickout from Citrix while on break | Unable to login | Restart all tools. |
| Olmo, Lei Franzie Aira | 01/26/2026 | 7:46 AM | 7:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix loggedout/pda error |
| Oloroso, Mark Bryan | 01/26/2026 | 7:51 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected |
| Tondo, Joshua | 01/26/2026 | 4:15 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while call// restart need to reset up |
| Catalan, Jowelyn | 01/26/2026 | 7:58 AM | 8:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Floro, Claire Jacynth | 01/26/2026 | 5:44 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | No audio on call, PDA error |
| Valencia, Nieza Joy | 01/26/2026 | 8:06 AM | 8:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR / call not disconnect |
| Aniero, Mark Anthony | 01/26/2026 | 4:04 AM | 4:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Denali Error while on ready |
| Arcano, Anjenette | 01/26/2026 | 8:01 AM | 8:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected/VPN Disconnected |
| Acejo, Aljune Mike | 01/26/2026 | 4:28 AM | 4:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and kick out while on ready |
| Salgado, Janelle Marie | 01/25/2026 | 8:12 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Empeno, Alleah Camille | 01/26/2026 | 7:49 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix log out while on call |
| Barrera, Bonnie Andrew | 01/26/2026 | 7:52 AM | 7:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Juarez, Andrei | 01/26/2026 | 7:55 AM | 8:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on LUNCH |
| Saquita, Jashsen Mea | 01/25/2026 | 9:08 AM | 9:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze // PDA error | Restart PDA |
| Doroteo, Jargelyn | 01/26/2026 | 8:03 AM | 8:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix and PDA disconnected |
| Lingco, Rollene | 01/26/2026 | 8:03 AM | 8:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected while on ready | need to restart citrix and pull up tools again |
| Bandellon, Razel Ann | 01/26/2026 | 7:58 AM | 8:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch need to restart citrix and pull up tools again |
| Cordova, Jayvin | 01/26/2026 | 8:14 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix logged out and pda error |
| Deslate, Krezzel | 01/26/2026 | 8:07 AM | 8:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on Ready- citrix was disconnected |
| Valenzuela, Keziah Mae | 01/26/2026 | 8:24 AM | 8:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out//PDA Error |
| Olisco, Francis John | 01/26/2026 | 8:10 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected while on Call |
| Vegafria, Manny Mark | 01/26/2026 | 8:19 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix dc |
| Buala, Kristine Grace | 01/26/2026 | 8:10 AM | 8:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on READY need to restart citrix and pull up tools again |
| Vegafria, Manny Mark | 01/26/2026 | 9:49 AM | 9:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tondo, Joshua | 01/26/2026 | 8:04 AM | 8:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected while on ready// restart need to reset up |
| Aniero, Mark Anthony | 01/26/2026 | 8:04 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call but it wasn't disconnected | Citrix got disconnected | hard reset while the cx is on the line |
| Dela Cruz, Dongie | 01/26/2026 | 8:15 AM | 8:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch hard restart need to reset up |
| Beluso, Jhenice | 01/26/2026 | 8:29 AM | 8:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | hard restart need to reset up |
| Rance, Clem | 01/26/2026 | 9:11 AM | 9:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze | PDA Error | Restart tools. |
| Floro, Claire Jacynth | 01/26/2026 | 9:31 AM | 9:33 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on ready |
| Floro, Claire Jacynth | 01/26/2026 | 9:36 AM | 9:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix after ready, had to restart tools and AVAYA took too long to load |
| Alayon, Alexander Paul | 01/26/2026 | 8:00 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX WENT FROZE// PDA error while avail |
| Quinton, Quenne | 01/26/2026 | 9:03 AM | 10:00 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while on Ready | Had to restart all tools but Avaya took too long to pull up and unable to login to Denali due to Error "The user is already logged in on another place" | Requested to rebuild Denali with WF Allan |
| Sonio, Jomark Vincent | 01/26/2026 | 8:07 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX WENT FROZE// PDA error while avail |
| Alayon, Alexander Paul | 01/26/2026 | 8:08 AM | 8:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX WENT FROZE// PDA error while avail |
| Nadate, Jonnabell | 01/26/2026 | 5:45 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and suddenly got disconnected, Restart and Set-up again. |
| Torre, Kin Bryan | 01/26/2026 | 8:16 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while waiting for call. Call connected and PDA error happens. Call got disconnected. Needs to sign out of Avaya. |
| Osano, Jhenaline | 01/26/2026 | 8:17 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected, call disconnected |
| Sonio, Jomark Vincent | 01/26/2026 | 4:06 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, call disconnected |
| Sonio, Jomark Vincent | 01/26/2026 | 4:06 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, call disconnected |
| Calsena, April Dexter | 01/26/2026 | 7:26 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix logged out while on lunch |
| Rapista, Sarah Jane | 01/27/2026 | 4:00 PM | 4:02 PM | Avaya Issue - Freeze | valid error |
| Ponsaran, Andrea Kaye | 01/26/2026 | 11:43 PM | 11:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caingcoy, Rolly | 01/26/2026 | 11:53 PM | 12:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dariagan, Esequela May | 01/26/2026 | 11:53 PM | 12:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Balontong, Nino Shary | 01/26/2026 | 11:56 PM | 12:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ofalla, Louis Kenneth | 01/26/2026 | 12:01 AM | 12:10 AM | Citrix Issue - Sitewide Downtime | N/A |
| Sarmiento, Xian Yan | 01/26/2026 | 11:59 PM | 12:09 AM | Citrix Latency - Change Citrix Server | N/A |
| Bantigue, Jonna Mae | 01/26/2026 | 12:01 AM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/26/2026 | 7:16 PM | 8:03 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Arbis, Klarenz | 01/26/2026 | 11:48 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alovera, Rosalie | 01/26/2026 | 12:02 AM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: kicked out from citrix while on call. got disconnected, did ghost spiel. Restarted and stamp on ready |
| Alovera, Rosalie | 01/27/2026 | 4:05 PM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: PDA error while on ready. Restarted and stamp on ready |
| Alovera, Rosalie | 01/27/2026 | 4:05 PM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: PDA error while on ready. Restarted and stamp on ready |
| Diama, Joana Marie | 01/27/2026 | 5:04 PM | 5:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call. Had to restart VPN and AVAYA to restart PDA |
| Flores, Angelica | 01/27/2026 | 5:09 PM | 5:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on ready kick out from citrix and need to login to avaya and VPN and set up tools again |
| Borlado, Lady Mae | 01/27/2026 | 5:14 PM | 5:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/27/2026 | 4:43 PM | 4:49 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borlado, Lady Mae | 01/27/2026 | 6:34 PM | 6:41 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Obalo, Allen Carl | 01/27/2026 | 6:45 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Salas, Ma Joyce | 01/27/2026 | 5:40 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix froze and still functional/ I had to repull up all the tools again. Account Number: 1255273880808254463 |
| Lopez, Jocelyn | 01/27/2026 | 5:00 PM | 5:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Name: Jocelyn Lopez Shift Date: 01/27/2026 Start Time: 05:00 PM End Time: 05:15 PM Issue: No available station Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4- F Production Floor: 5th VPN Used: PHX |
| Lopez, Jocelyn | 01/27/2026 | 7:06 PM | 7:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/27/2026 Start Time: 07:06 PM End Time: 07:23 PM Issue: VPN disconnected | citrix disconnected - need to pull up all tools. Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4- F Production Floor: 5th VPN Used: PHX |
| Carlos, Anna Mae | 01/27/2026 | 7:45 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Aguilar, Leanne Kaye | 01/27/2026 | 7:41 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Delfin, Precious Eleanor | 01/27/2026 | 7:51 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Rapista, Sarah Jane | 01/27/2026 | 7:53 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Castro, Harvey Nicolai Andrew | 01/27/2026 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/27/2026 | 5:33 PM | 5:39 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Yes Who was the callback endorsed to: Mentor Darwin Assisted By: Coach Ray |
| Bernas, John Vincent | 01/27/2026 | 7:11 PM | 7:17 PM | No Audio - PDA/ other tools still functional | Was the call disconnected?: yes Who was the callback endorsed to: no Assisted By: Coach Ray |
| Bernas, John Vincent | 01/27/2026 | 7:18 PM | 7:25 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: yes Who was the callback endorsed to: Assisted By: Coach Ray |
| Nobleza, Ronelyn | 01/27/2026 | 7:52 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Quirino, Rio Mae | 01/27/2026 | 7:41 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Briones, Lorrie Miles | 01/27/2026 | 7:38 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Assisted By: COACH WHYNE |
| Altamia, Margie Ann | 01/27/2026 | 7:51 PM | 7:56 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Bacuta, Rodelyn | 01/27/2026 | 7:33 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dalmino, Josie | 01/27/2026 | 8:05 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Gallardo, Kian Jan | 01/27/2026 | 7:43 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Oquendo, Jemart | 01/27/2026 | 8:05 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Alejandro, Crisnavel | 01/27/2026 | 7:54 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/27/2026 | 7:56 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Cervanez, Pearly Jean | 01/27/2026 | 7:38 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Arlene Sarabia (CW) |
| Valsote, Shaira | 01/27/2026 | 7:57 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Mentor Danilyn Assisted By: Coach Ray |
| Degoma, Rachel | 01/27/2026 | 8:05 PM | 8:15 PM | Avaya Issue - Freeze | valid error |
| Ibanez, Daniell | 01/27/2026 | 8:07 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/27/2026 | 8:06 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Practisala, Pearly Ann | 01/27/2026 | 7:45 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Paulo, Pauline | 01/26/2026 | 7:50 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Was a customer callback required?: no Who was the callback endorsed to?: Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/27/2026 | 7:57 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Cilane |
| Nuguid, John Carlo | 01/27/2026 | 8:11 PM | 8:14 PM | Citrix Latency - Change Citrix Server | Was the call disconnected?: No Who was the callback endorsed to: Assisted By: Coach Arlene |
| Carlos, Anna Mae | 01/27/2026 | 8:30 PM | 8:34 PM | Avaya Issue - Freeze | valid error |
| Dorado, Ricardo Jesus III | 01/27/2026 | 8:35 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ofalla, Louis Kenneth | 01/27/2026 | 7:48 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Khrystmund | 01/27/2026 | 7:57 PM | 8:38 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | System issue validated by Coach as well. |
| Sarmiento, Xian Yan | 01/27/2026 | 7:49 PM | 8:13 PM | Citrix Latency - Change Citrix Server | N/A |
| Arbis, Klarenz | 01/27/2026 | 7:49 PM | 8:02 PM | Citrix Latency - Change Citrix Server | N/A |
| Caingcoy, Rolly | 01/27/2026 | 7:49 PM | 8:00 PM | Citrix Latency - Change Citrix Server | N/A |
| Guevara, Prince Carl | 01/27/2026 | 7:51 PM | 7:59 PM | Citrix Latency - Change Citrix Server | N/A |
| Balontong, Nino Shary | 01/27/2026 | 7:47 PM | 8:00 PM | Citrix Latency - Change Citrix Server | N/A |
| Bantigue, Jonna Mae | 01/27/2026 | 7:49 PM | 7:55 PM | Citrix Latency - Change Citrix Server | N/A |
| Pancho, Ednamae | 01/27/2026 | 7:50 PM | 7:53 PM | Citrix Latency - Change Citrix Server | N/A |
| Polvorosa, Trezia Mae | 01/27/2026 | 5:10 PM | 5:19 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 01/27/2026 | 5:00 PM | 5:04 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Cuare, Rey John | 01/27/2026 | 8:33 PM | 8:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 01/27/2026 | 8:38 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/27/2026 | 8:40 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 01/27/2026 | 8:37 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate was on chat when citrix froze, and had to wait for quit button. Unable to login on the citrix so need to restart and repull up tool. |
| De Jose, Jan Cedrex | 01/27/2026 | 8:50 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Bacas, Maxine Rose | 01/01/2026 | 5:00 PM | 5:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | valid. |
| Polvorosa, Trezia Mae | 01/27/2026 | 9:12 PM | 9:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dariagan, Esequela May | 01/27/2026 | 9:38 PM | 9:43 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Iguis, Jessa | 01/27/2026 | 9:20 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/27/26 Start Time: 9:20 PM End Time: 9:25 PM Issue: citrix froze while resolving case Account Number: 1472447119383610564 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: coach Jobelle Geronimo (CW) |
| Villanueva, Joevil Paul | 01/27/2026 | 5:00 PM | 5:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Joevil Paul Villanueva Shift Date: 27 January 2026 Start Time: 5:00 pm End Time: 5:23 pm Issue: I've been here since 4:30 pm. Already opened Citrix however, encountered PDA error and Citrix auto disconnected / Had to reopen tools / Encountered issue in opening Avaya, it's taking too long and tried to reopen it 3 times and did Avaya Fix but still not working / had to find a new station. Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Requesting for a ticket. POD # & Letter: 14-E to 12-A Production Floor: 5th flr VPN Used: LVS Assisted By: Coach Belle |
| Donguines, Dia | 01/27/2026 | 5:00 PM | 5:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Dia Donguines Shift Date: 27 January 2026 Start Time: 05:00 PM End Time: 05:08 PM Issue: Cannot click ready, it keeps going back to IDLE. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Belle |
| Guevarra, Lander John | 01/27/2026 | 5:00 PM | 5:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Lander John Guevarra Shift Date: 27 January 2026 Start Time: 5:00 PM End Time: 5:02 PM Issue:PDA keeps on going in IDLE Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Bula, Esther | 01/27/2026 | 5:00 PM | 5:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Esther Bula Shift Date: 27 January 2026 Start Time: 05:00 PM End Time: 05:02 PM Issue: Cannot click ready, it keeps going back to IDLE. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-G Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Jobelle Geronimo (CW) |
| Vili, Annie Grace | 01/27/2026 | 1:00 AM | 1:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: January 26, 2026 Start Time: 1:00 AM End Time: 1:03 AM Issue: Denali error. Avaya Disconnected. Account Number: NA Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Jobelle Geronimo |
| Degoma, Rachel | 01/27/2026 | 9:56 PM | 10:02 PM | Avaya Issue - Freeze | valid error |
| Ropa, Nina Grace | 01/26/2026 | 8:47 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/26/26 Start Time: 8:47 PM End Time: 8:51 PM Issue: Citrix froze/ PDA error Account Number: 7589644693568290989 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Cobrado, Ma Cyrine | 01/25/2026 | 12:09 AM | 12:10 AM | Avaya Issue - Freeze | Citrix Froze PDA error |
| Ongkingco, Kim Verly | 01/25/2026 | 12:21 AM | 12:22 AM | Avaya Issue - Freeze | Citrix Froze PDA error |
| Busia, John Paul | 01/25/2026 | 1:52 AM | 1:54 AM | Avaya Issue - Freeze | PDA error while waiting on the next call |
| Delfin, Vanneza | 01/25/2026 | 1:49 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | : PDA error while on call. Call was disconnected. |
| Carlos, Anna Mae | 01/27/2026 | 10:10 PM | 10:14 PM | Avaya Issue - Freeze | valid error |
| Ongkingco, Kim Verly | 01/26/2026 | 3:27 AM | 3:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and was kicked out while after coming back from lunch. Avaya froze as well, had a hard time to pull up Avaya again. Pulled up all my tools and logged in to PDA |
| Llorente, Mel Rose | 01/25/2026 | 1:38 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Avaya disconnected |
| Cobrado, Ma Cyrine | 01/25/2026 | 4:15 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix kicked out while on break | Contact not disconnected | Citrix restart |
| Llorente, Mel Rose | 01/25/2026 | 5:40 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Ambrosio, Mica | 01/24/2026 | 1:36 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda ERROR |
| Beltran, Mary Grace | 01/24/2026 | 1:40 AM | 1:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Citrix Disconnected- Call not disconnected cx is not responding, provided ghost spiel. ncm. pulled up new citrix and restarted it but it took a long time to restart. I pulled up new citrix again and restated it and logged back in. |
| Billanes, Axcelle Mar | 01/25/2026 | 5:34 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Zurbano, Ma Evonne | 01/24/2026 | 1:58 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Arao, Joy | 01/24/2026 | 1:34 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while call on hold |
| Arao, Joy | 01/24/2026 | 5:35 AM | 5:36 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kick out |
| Billanes, Axcelle Mar | 01/25/2026 | 1:44 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready || Citrix kicked out |
| Nicodemus, Mary Joy | 01/24/2026 | 5:27 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while still on call// Disconnected the call since Cx is not responding anymore; provided ghost spiel// ISSUE: Citrix Disconnected//Contacts Disconnected |
| Zurbano, Ma Evonne | 01/24/2026 | 5:55 AM | 6:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on call | Avaya took time to pulled up |
| Dy, Aaron Matthew | 01/24/2026 | 5:37 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze Sysdown kicked out of citrix while cx is still in Avaya |
| Espedillon, Edelmar | 01/24/2026 | 6:01 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze Sysdown kicked out of citrix |
| Alayon, Franz Wilson | 01/24/2026 | 5:49 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze Sysdown kicked out of citrix |
| Patricio, Aikie | 01/25/2026 | 2:07 AM | 2:09 AM | Avaya Issue - Freeze | PDA error | Avail time |
| Beltran, Mary Grace | 01/24/2026 | 5:44 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze at 05:44 AM and PDA went Error at 05:45 AM yet the cx is still on the line. I had to assist cx first before I restarted the PDA and logged back in at 06:19 AM . It took a long time to assist cx and end the call due to multiple concerns. |
| Ambrosio, Mica | 01/24/2026 | 5:41 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | screen froze while on call/kicked out of citrix ISSUE: screen froze while on call/kicked out of citrix |
| Patricio, Aikie | 01/25/2026 | 5:42 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric kicked out |
| Bacatano, May | 01/24/2026 | 5:31 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of Citrix while avail |
| Ambrosio, Mica | 01/24/2026 | 6:24 AM | 6:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error while on call |
| Frio, Denziel Marie | 01/25/2026 | 5:44 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kick out from citrix. Unable to hear response from customer due to system issue. Need to restart tools again |
| Busquit, Crislen | 01/24/2026 | 5:42 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze at 05:42 AM and logged out yet the cx is still on the line. I had to assist cx first before I restarted the PDA and logged back in at 06:21 AM. It took a long time to assist cx and end the call due to multiple concerns. |
| Estebes, Immanuel | 01/25/2026 | 5:48 AM | 5:53 AM | Avaya Issue - Freeze | PDA error and Citrix kick out. |
| Abolucion, Jodelyn | 01/26/2026 | 1:15 AM | 1:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN session timed out; PDA error |
| Ginoy, Gidion | 01/25/2026 | 5:35 AM | 5:40 AM | Avaya Issue - Freeze | PDA error and Citrix kick out. |
| Abolucion, Jodelyn | 01/26/2026 | 5:01 AM | 5:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sysdown | kicked out of citrix |
| Scobie, Rosalie | 01/26/2026 | 7:09 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Murillo, Vanessa | 01/27/2026 | 7:23 PM | 7:40 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: VPN disconnected | citrix disconnected - need to pull up all tools. |
| Awayan, Andrea | 01/27/2026 | 8:47 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 01/27/2026 Start Time: 8:47 PM End Time: 8:53 PM Issue: VPN disconnected | citrix disconnected - need to pull up all tools. Account Number: 1806090372777167542 | 2253096547078446340 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 11 b Production Floor: 5th |
| Ordines, Kent Lester | 01/27/2026 | 8:45 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-26-2026 Start Time: 8:45PM End Time: 8:55PM Issue: // citrix froze// vpn disconnected// restart avaya Account Number: na Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA |
| Ibanez, Anacel | 01/27/2026 | 8:41 PM | 9:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: ana ibanez Shift Date: 1-27-2026 Start Time: 8:41PM End Time: 9:00PM Issue: //PDA error//vpn disconnected Account Number: 1948805135874872161 Was the call disconnected?:yes Was a customer callback required?: yes Who was the callback endorsed to?: Darwin Ticket: POD # & Letter: 10-C Production Floor: 5th VPN Used: PHX |
| Sanguillosa, Rhea | 01/27/2026 | 8:45 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: citrix froze//kick out citrix//restart PC//pull up avaya//pull up tools// Account Number: *5440073762223033354 |
| Espolong, Kim Robert | 01/27/2026 | 8:58 PM | 9:07 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Cadorna, Diomelyn Jane | 01/27/2026 | 8:37 PM | 9:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-27-2026 Start Time: 8:37 pm End Time: 9:10 pm Issue: citrix kicked out \\ cannot access citrix had to restart pc \\ set up avaya and tools Account Number: no acc pulled up Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Ticket: POD # & Letter: 4A Production Floor: 5th VPN Used: PHX |
| Cortes, Jd Grace | 01/27/2026 | 8:37 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arellano, Bea Luz | 01/27/2026 | 9:05 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Bacas, Maxine Rose | 01/27/2026 | 9:14 PM | 9:33 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arbolado, Danielle | 01/27/2026 | 10:00 PM | 10:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Had to change Citrix and restart due to latency| Had to pull up tools again |
| Salas, Ma Joyce | 01/02/2026 | 9:37 PM | 9:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-27-2026 Start Time: 9:37 PM End Time: 9:52 PM Issue: Citrix froze and still functional/ I had to repull up all VPN and Denal;i and Avaya again. Account Number: 1412061369294416228 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 4C Production Floor: 5th |
| Federiso, Maria Angela | 01/27/2026 | 10:00 PM | 10:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Couldn't log in to Citrix // PDA loading |
| Cahilig, Raven Roe | 01/27/2026 | 5:47 PM | 5:55 PM | Avaya Issue - Freeze | Detailed Explanation: after citrix disconnected i was able to go back yet call got disconnected as there is no audio so had to deliver ghost spiel yet avaya not working so had to sign in and back to stamp on ready |
| Diocena, Karl Vincent | 01/27/2026 | 6:46 PM | 6:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: While on avail the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Sobredo, Mark Bryan | 01/27/2026 | 7:41 PM | 7:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: No Audio -Citrix Froze - Contacts Disconnected - Restarted Citrix and avaya and when PDA was pulled up I stamped on ready immediately |
| Rubio, Mary Ann | 01/27/2026 | 7:57 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on avail. VPN disconnected and PDA got error. Restarted VPN AVAYA and citrix |
| Diamonon, Fons Fernando | 01/27/2026 | 8:06 PM | 8:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Had to restart AVAYA and PDA |
| Obalo, Allen Carl | 01/27/2026 | 10:58 PM | 11:03 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alovera, Rosalie | 01/27/2026 | 8:07 PM | 8:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze, audio disappeared. Contact disconnected. Restarted and stamp on ready |
| Dimo, Charisse | 01/27/2026 | 8:10 PM | 8:19 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Detailed Explanation: Citrix disconnected after lunch. Pulled up citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Cadigal, Christopher | 01/26/2026 | 10:23 PM | 10:29 PM | Citrix Latency - Change Citrix Server | Need to restart PC due to delays |
| Andrade, Yvonie | 01/27/2026 | 8:40 PM | 8:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Detailed Explanation: Citrix froze while on chat, kicked out from citrix, had to restart and stamp to ready. |
| Salas, Ma Joyce | 01/27/2026 | 9:37 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-27-2026 Start Time: 9:37 PM End Time: 9:52 PM Issue: Citrix froze and still functional/ I had to repull up all VPN and Denal;i and Avaya again. Account Number: 1412061369294416228 |
| Cahilig, Raven Roe | 01/27/2026 | 9:56 PM | 10:04 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: while on break - citrix froze and disconnected | after the citrix works it went on error and had to restart avaya and get on ready |
| Navarra, Danelyn | 01/27/2026 | 8:42 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix Froze while on chat and managed to respond on the conversation, need to login again on, VPN, AVAYA, pulled up PDA & stamp on ready. |
| Salas, Ma Joyce | 01/27/2026 | 10:20 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Citrix just keep on loading and it is not pulling up the account. error says Citrix needs to be relaunch Account Number: NA |
| Artates, Micha Ella | 01/27/2026 | 5:00 PM | 5:25 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Micha Ella Artates Shift Date: 01/27/2026 Start Time: 05:00 PM End Time: 05:25 PM Issue: Citrix don't pull up, it only turns white and had to change PC multiple time but Citrix still turns white and cannot log in. Account Number: NA |
| Diocena, Karl Vincent | 01/27/2026 | 10:52 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze and disconnected | call had no audio cx then dc the call | had to restart citrix VPN and relogin in on avaya and denali |
| Cartujano, Ace Joseph | 01/27/2026 | 5:00 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 1/27/26 Start Time: 05:00 PM End Time: 05:27 PM Issue: no available station. I had to wait for the TM to finish the call and logout. I also has to setup and repull-up my tools. Account Number: Was the call disconnected?: No Was a customer callback required?: NO Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 11 - C |
| Veronica, Nino | 01/27/2026 | 10:39 PM | 10:46 PM | Citrix Latency - Change Citrix Server | Can't tract the account on spark, need to logout in idle and Click ready again |
| Paulo, Pauline | 01/27/2026 | 8:09 PM | 8:20 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Delfin, Wenjiel | 01/27/2026 | 8:49 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Dicon, Reymelyn Grace | 01/27/2026 | 8:44 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gabucay, Canskie | 01/27/2026 | 4:13 PM | 4:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Pangilinan, Diego Carlo | 01/27/2026 | 8:12 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: No Who was the callback endorsed to: callbackers Assisted By: Coach Ray |
| Tanong, Kelly | 01/27/2026 | 8:45 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Gan, Mikael Van | 01/27/2026 | 7:35 PM | 8:35 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Pacurza, Rhea | 01/27/2026 | 7:56 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray/Coach Whyne |
| Carlos, Anna Mae | 01/27/2026 | 11:40 PM | 11:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Bacuta, Rodelyn | 01/27/2026 | 11:40 PM | 11:42 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Cadorna, Diomelyn Jane | 01/27/2026 | 11:18 PM | 11:29 PM | Citrix Froze - CONTACTS DISCONNECTED | ssue: call disconnected \\ avaya disconnected \\ citrix froze \\ set up avaya Account Number: 5616277618757328124 |
| Cortes, Gabriel | 01/26/2026 | 7:29 AM | 7:34 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | transferred call after citrix recovered. |
| Lopez, Jocelyn | 01/27/2026 | 11:18 PM | 11:43 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Murillo, Vanessa | 01/27/2026 | 11:27 PM | 11:45 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Artates, Micha Ella | 01/27/2026 | 9:15 PM | 9:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. Cant log in to Citrix as it turns white screen has to change different server and restart PC. I had to restart Citrix multiple times and reopen all the tools. Account Number: 1246779766844467090 |
| Dongon, Andrea Marie | 01/26/2026 | 7:36 AM | 7:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avail/no contact when sysdown occurred. |
| Bacuta, Shairra Joy | 01/26/2026 | 2:17 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | cx was endorsed for callback. |
| Graciadas, John Wilbert | 01/04/2026 | 10:01 PM | 10:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN got disconnected. PDA went into error when teammate tried to go on ready. Valid sysdown reported. No affected account/ |
| Bajande, Jemima | 01/27/2026 | 10:00 PM | 10:06 PM | Citrix Latency - Change Citrix Server | Citrix loaded for too long and apps were affected by system latency | suggested to wait for the application and tools to load |
| Carlos, Anna Mae | 01/27/2026 | 11:40 PM | 11:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Aguilar, Leanne Kaye | 01/27/2026 | 11:40 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Buenvenida, Grace | 01/26/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | tm had to finish previous call first before re-opening tools. |
| Ombega, Joey | 01/27/2026 | 10:00 PM | 10:05 PM | Citrix Latency - Change Citrix Server | Took so long to pull up PDA and Citrix | Restart PC // pulled up tools again // VPN, Avaya, Citrix, and PDA |
| Pinaroyo, Rica Mae | 01/26/2026 | 9:58 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | no audio while on call |
| Habulan, Nicole | 01/27/2026 | 8:38 PM | 8:57 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray |
| Ombega, Joey | 01/26/2026 | 9:47 AM | 9:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while on ready | PDA Error | Restarted tools | Citrix and PDA |
| Martus, Feleah Mae | 01/27/2026 | 9:34 PM | 9:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Devera, Chris Bob Jasper | 01/26/2026 | 10:16 PM | 10:24 PM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue where mic is not working. Teammate did minor trouble shooting but the customer still cannot hear the teammate. Valis system down reported. Affected account: *2092814007832124792 |
| Bajande, Jemima | 01/26/2026 | 9:39 AM | 9:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready | PDA Error | Restarted tools | AVAYA and PDA |
| Graciadas, John Wilbert | 01/26/2026 | 10:46 PM | 10:54 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was automatically disconnected and citrix was disconnected while in the middle of the call. PDA went into error when the teammate stamp on ready. No affected account reported. |
| Acejo, Aljune Mike | 01/27/2026 | 11:34 PM | 11:45 PM | Avaya Issue - Freeze | System Freeze | PDA Error | Restart tools. |
| Quirino, Rio Mae | 01/27/2026 | 11:38 PM | 11:44 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Chu, Kenny Lloyd | 01/26/2026 | 9:32 AM | 9:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on Ready | Restarted tools |
| Floro, Claire Jacynth | 01/27/2026 | 11:30 PM | 11:55 PM | Citrix Latency - Change Citrix Server | Tools not responding but was able to stump on ready/ then PDA error (reported to WF May Ann) |
| Bantigue, Jonna Mae | 01/27/2026 | 11:55 PM | 12:03 AM | Citrix Latency - Change Citrix Server | N/A |
| Delfin, Precious Eleanor | 01/27/2026 | 11:57 PM | 12:01 PM | Avaya Issue - Freeze | valid error |
| Juarez, Andrei | 01/27/2026 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Citrix and PDA delay due to severe latency |
| Llegue, Bench Rhamsey | 01/27/2026 | 6:58 PM | 9:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Bandellon, Razel Ann | 01/27/2026 | 11:30 PM | 11:44 PM | Citrix Latency - Change Citrix Server | Had a hard time pulling up Citrix and PDA due to severe latency (reported to WF May Ann) |
| Rapista, Sarah Jane | 01/27/2026 | 11:58 PM | 12:02 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Bernas, John Vincent | 01/27/2026 | 11:23 PM | 11:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Fajardo, Jayshell | 01/26/2026 | 2:41 AM | 3:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on TM. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Nobleza, Ronelyn | 01/27/2026 | 11:55 PM | 12:04 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Briones, Lorrie Miles | 01/27/2026 | 11:39 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH RAY |
| Fajardo, Jayshell | 01/26/2026 | 6:41 AM | 7:00 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on TM. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Oquendo, Jemart | 01/27/2026 | 12:06 AM | 12:10 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Arbis, Klarenz | 01/27/2026 | 11:50 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Prudente, Rhyme Roger | 01/26/2026 | 8:13 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready. Got kicked out of citrix. | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Ofalla, Louis Kenneth | 01/27/2026 | 11:50 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Barroa, Cyrene | 01/27/2026 | 11:35 PM | 11:57 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Allie |
| Cezar, Princess Jean | 01/26/2026 | 8:02 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze/PDA error while on ready | Restart PDA | dial Avaya |
| Ayuda, Ma Victoria | 01/26/2026 | 11:53 PM | 11:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue happened during avail/No account pulled up. |
| Gallardo, Kian Jan | 01/27/2026 | 11:47 PM | 11:58 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray |
| Pancho, Ednamae | 01/27/2026 | 11:56 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/27/2026 | 12:01 AM | 12:03 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Demandaco, Cristy | 01/26/2026 | 8:08 AM | 8:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on ready citrix froze PDA went Error | restart PDA VPN |
| Didulo, Liezel | 01/26/2026 | 7:15 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | PDA error while on TM. Kicked out from Citrix. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Baranda, Patricia Ann | 01/27/2026 | 11:47 PM | 11:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | vpn disconnected/pda error |
| Ofalla, Louis Kenneth | 01/27/2026 | 11:50 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tarucan, Joede-an | 01/23/2026 | 8:05 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on Call | restarted tools and Citrix |
| Tupas, Jastin | 01/27/2026 | 4:01 PM | 4:09 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR |
| Demandaco, Cristy | 01/24/2026 | 7:53 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | while on call citrix froze call not disconnected able to assisst cx with out citrix and i pull out new citrix call ended 8:10 AM | have to pull up new citrix while still on call. and after call restart avaya and VPN |
| Andrade, Tresha | 01/27/2026 | 4:48 PM | 4:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: Avaya issue and PDA Denali error |
| Icay, Nethanel | 01/27/2026 | 4:45 PM | 4:57 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA ERROR, while on chat |
| Pinalba, Reybe | 01/27/2026 | 5:03 PM | 5:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and from the previous calls there's a severe latency|Change the Citrix and re-pull up PDA and Avaya |
| Mateo, Mary Claresse | 01/27/2026 | 4:30 PM | 4:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, contact still connected. Denali error. |
| Declaro, Lalyn | 01/27/2026 | 5:37 PM | 5:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on messaging then kicked out from Citrix/ need to repull up Citrix, restart VPN, and Avaya |
| Sobredo, Mark Bryan | 01/27/2026 | 11:41 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Besa, Josh Rainer | 01/27/2026 | 7:03 PM | 7:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error during lunch. Had to restart PDA. |
| Diamonon, Fons Fernando | 01/27/2026 | 11:54 PM | 11:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Had to restart AVAYA and PDA |
| Bayhon, Katrina | 01/27/2026 | 7:20 PM | 7:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error after lunch. Had to restart PDA. Repull up Avaya |
| Raymundo, Pamela | 01/27/2026 | 11:50 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Restart my avaya and log in on my citrix, pulled up tools and stamped on ready right away. |
| Andojar, Ma Angeline | 01/27/2026 | 7:39 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Avaya issue and PDA Error |
| Alovera, Rosalie | 01/27/2026 | 12:08 AM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix freeze, audio disappeared. Contact disconnected. Restarted and stamp on break |
| Villarosa, Gerry | 01/27/2026 | 7:37 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after break | Restart VPN, AVAYA and repull up my tools |
| Dorado, Ricardo Jesus III | 01/27/2026 | 11:53 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dimo, Charisse | 01/27/2026 | 12:11 AM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While waiting call, the citrix froze and disconnected | had to restart citrix VPN and relogin in on avaya and denali |
| Sarmiento, Xian Yan | 01/27/2026 | 11:39 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Pinalba, Reybe | 01/27/2026 | 7:36 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ call back requested|repull-up all the tools. |
| Tondo, Melyn | 01/27/2026 | 7:39 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, Avaya issue and PDA Error |
| Arandez, Christian Van | 01/27/2026 | 11:57 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DETAILED EXPLANATION: Citrix freeze while on chat and kicked out from citrix |
| Trinidad, Gio Enrico | 01/27/2026 | 7:41 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from the Citrix/ need to repull up Citrix, restart VPN, and Avaya |
| Candoleta, Janine Pearl | 01/27/2026 | 7:39 PM | 7:36 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools during chat |
| Torres, Maycel | 01/27/2026 | 7:39 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Avaya takes time to Load/Had agreement with cx to disconnect the call due to was not able to use my tools |
| Batilaran, Frenzy Earl Sydney | 01/27/2026 | 7:37 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ vpn, avaya and PDA error/ Restart and re pull up all tools/ Already endorsed for a callback |
| Bascos, Kyle | 01/27/2026 | 7:40 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and kicked out from the Citrix/ need to repull up Citrix, restart VPN, and waited for Avaya to load |
| Degoma, Rachel | 01/27/2026 | 12:05 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Alsagon, Loriely Anne | 01/27/2026 | 7:42 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call. had not pulled any account, had to repull up tools. |
| Lagumbay, Daniela Marie | 01/27/2026 | 8:02 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze during call and got kicked out |
| Tupas, Jastin | 01/27/2026 | 8:06 PM | 8:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Cx is asking about a dispute and he wants to appeal is but the call disconnected due to system issue, kicked out from citrix and no audio available. |
| Oquendo, Romel John | 01/27/2026 | 7:53 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat/ vpn, avaya, and PDA error/ Re pull up vpn and avaya |
| Icay, Nethanel | 01/27/2026 | 8:45 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on chat/ vpn, avaya and PDA error, got kicked out |
| Andrade, Tresha | 01/27/2026 | 8:48 PM | 9:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix - Need to repull up tools and Avaya issue |
| Bayhon, Katrina | 01/27/2026 | 10:30 PM | 10:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix - Need to repull up tools and Avaya issue |
| Besa, Josh Rainer | 01/27/2026 | 10:35 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up Avaya, Vpn, and Citrix. |
| Declaro, Lalyn | 01/27/2026 | 9:39 PM | 11:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix, after I pulled up Citrix to set up again, teams took a long time to load so asked for permission to restart the PC, when logged in to Citrix, it took a very long time to load again and it shows black screen only, signed out from LVS Citrix and tried other Citrix but experienced the same issues, assisted by TL Jesmark to reboot the PC again and wait to load up. Signed up again and still experienced the same issues. Signed out from the Citrix and changed station. Need to repull up all tools, Restart VPN, and Avaya |
| Pinalba, Reybe | 01/27/2026 | 11:05 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ VPN, Avaya and PDA error|Need to Re-pull Up PDA and Avaya |
| Futotana, Abegaell | 01/27/2026 | 7:44 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA and Avaya error while on lunch. Had to restart PDA and avaya. |
| Andojar, Ma Angeline | 01/27/2026 | 11:46 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ VPN, Avaya and PDA error |Need to Re-pull Up PDA and Avaya |
| Lingco, Rollene | 01/27/2026 | 12:03 AM | 12:13 AM | Avaya Issue - Freeze | Citrix froze and denali error while on call |
| Futotana, Abegaell | 01/27/2026 | 11:48 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix, PDA and Avaya error while on break. Had to restart PDA and avaya. |
| Trinidad, Gio Enrico | 01/27/2026 | 11:45 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call/ VPN, Avaya and PDA error| Need to Re-pull Up PDA and Avaya |
| Tondo, Joshua | 01/27/2026 | 12:07 AM | 12:17 AM | Avaya Issue - Freeze | Citrix froze and denali error while on call |
| Villarosa, Gerry | 01/27/2026 | 11:37 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and got kicked out | Restart VPN, AVAYA and repull up my tools |
| Bascos, Kyle | 01/27/2026 | 11:37 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Logged pout due to latency. but while re pulling up tools and fixing my citrix, I experience system issue and got kicked out of citrix. |
| Mateo, Mary Claresse | 01/27/2026 | 7:37 PM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, Avaya froze and Denali error |
| Mateo, Mary Claresse | 01/27/2026 | 7:37 PM | 7:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, Avaya froze and Denali error |
| Esportuno, John Paul | 01/26/2026 | 1:54 AM | 2:01 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tondo, Melyn | 01/27/2026 | 11:47 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ VPN, Avaya and PDA error |Need to Re-pull Up PDA and Avaya |
| Torres, Maycel | 01/27/2026 | 11:45 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Kicked out of Citrix/Avaya takes time to Load/Had agreement with cx to disconnect the call due to was not able to use my tools |
| Alejandro, Crisnavel | 01/27/2026 | 11:51 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Lagumbay, Daniela Marie | 01/27/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected, Avaya froze and Denali error had to restart Citrix |
| Alsagon, Loriely Anne | 01/27/2026 | 11:51 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on break. |
| Gan, Mikael Van | 01/27/2026 | 11:50 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Alsagon, Loriely Anne | 01/27/2026 | 11:51 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on break. |
| Pinalba, Reybe | 01/27/2026 | 11:54 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Disconnected after Break/ VPN, Avaya and PDA error| Need to Re-pull Up PDA and Avaya and all the tools. |
| Batilaran, Frenzy Earl Sydney | 01/27/2026 | 11:45 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix after break/had to restart and repull up tools |
| Oquendo, Romel John | 01/27/2026 | 12:03 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on break/ VPN, Avaya and PDA error/ Re pull up vpn and avaya |
| Nuguid, John Carlo | 01/27/2026 | 11:43 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Tupas, Jastin | 01/27/2026 | 12:07 AM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | : Citrix froze and no audio while on call and the PDA is on pending break. The break time continues after the call disconnected and then it errors so I need to set up vpn and avaya again. |
| Altamia, Margie Ann | 01/27/2026 | 11:58 PM | 12:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Altamia, Margie Ann | 01/27/2026 | 11:58 PM | 12:04 PM | Avaya Issue - Freeze | Account Number: no Was the call disconnected?: no Who was the callback endorsed to: no Assisted By: Coach Ray |
| Espinosa Jr, Mervin | 01/26/2026 | 12:14 AM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and encountered audio issue. Affected account: *1644301027256494227 |
| Practisala, Pearly Ann | 01/27/2026 | 11:47 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Dhanelyn |
| Valsote, Shaira | 01/27/2026 | 11:54 PM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Alvero, Eleandro | 01/26/2026 | 12:15 AM | 12:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN and AVAYA are both disconnected and PDA went into error. Affected account *4839345810684896942. |
| Castro, Harvey Nicolai Andrew | 01/27/2026 | 12:00 AM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/27/2026 | 12:00 AM | 12:08 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Paulo, Pauline | 01/27/2026 | 11:50 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Briones, Lorrie Miles | 01/27/2026 | 12:53 AM | 12:57 AM | Citrix Latency - Change Citrix Server | Assisted By: COACH WHYNE |
| Carlos, Anna Mae | 01/27/2026 | 1:06 AM | 1:10 AM | Avaya Issue - Freeze | valid error |
| Pangilinan, Diego Carlo | 01/27/2026 | 12:12 AM | 12:30 AM | Citrix Latency - Change Citrix Server | Not applicable |
| Osano, Jhenaline | 01/27/2026 | 11:45 PM | 11:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error, No call |
| Almasol, Shaira Rose | 01/26/2026 | 9:55 AM | 10:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue happened during avail/No account pulled up. |
| Magluyan, Grace Alondra Joy | 01/26/2026 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN including the call was disconnected. |
| Almasol, Shaira Rose | 01/27/2026 | 11:30 PM | 11:44 PM | Citrix Latency - Change Citrix Server | No account/tools pulled up. |
| Iguin, Harlyn Mae | 01/27/2026 | 12:16 AM | 12:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No account pull out |
| Cezar, Princess Jean | 01/24/2026 | 3:53 AM | 4:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze/PDA error while on call | Restart DPA / avaya |
| Zapico, Rosario | 01/27/2026 | 10:08 PM | 10:17 PM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and go on ready right away. |
| Cezar, Princess Jean | 01/24/2026 | 7:53 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze/disconnected while on call | Pull up new citrix| restart avaya and pull up all tools |
| Tariao, John David | 01/27/2026 | 10:00 PM | 10:05 PM | No Audio - PDA/ other tools still functional | Assist tm to wait for the denali as takes time to pull up and no need to change citrix. advised tm to stamp on ready right away. |
| Martinez, Jayza Mae | 01/27/2026 | 10:00 PM | 10:45 PM | Citrix Latency - Change Citrix Server | Assist tm to change Citrix from LVS, DUB to Azure NA and EU as she is not able to log in to any Citrix due to system latency. Advised tm to stamp on ready right away. |
| Chu, Kenny Lloyd | 01/24/2026 | 8:18 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while waiting for a call | Restarted tools |
| Alayon, Alyn Joy | 01/24/2026 | 8:15 AM | 8:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Kicked Out/ Instructed by WF Rhyane to Disconnect Avaya, Re start Citrix |
| Fajardo, Jayshell | 01/24/2026 | 6:05 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready | VPN got disconnected | Relaunched VPN, Avaya and PDA. . |
| Awayan, Andrea | 01/27/2026 | 12:56 AM | 1:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Andrea Awayan Shift Date: 01/27/2026 Start Time: 12:56 PM End Time: 1:02 PM Issue: Citrix froze and logged out during lunch / have to log out and log in Avaya and repull up tools. Account Number: NA |
| Sanguillosa, Rhea | 01/27/2026 | 12:58 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Balontong, Nino Shary | 01/27/2026 | 1:02 AM | 1:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Espinosa Jr, Mervin | 01/26/2026 | 4:19 AM | 4:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix sudden froze, VPN and AVAYA was disconnected. When the teammate logged back in, PDA went into error. Valid system down reported but no affected accounts. |
| Ibanez, Anacel | 01/27/2026 | 1:00 AM | 1:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: ana Ibanez Shift Date: 1-27-2026 Start Time: 1:00am End Time:1:19Am Issue: //PDA error//vpn disconnected/citrix disconnect while on lunch Account Number: Was the call disconnected?:yes Was a customer callback required?: yes Who was the callback endorsed to?: |
| Ordines, Kent Lester | 01/27/2026 | 1:07 AM | 1:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Kent Lester Ordines Shift Date: 1-26-2026 Start Time: 1:07AM End Time: 1:29PM Issue: //system issue during lunch// restarted PC Account Number: na Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-G |
| Prudente, Rhyme Roger | 01/24/2026 | 9:32 AM | 9:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on Call | Relaunched VPN, Avaya and PDA. . |
| Dariagan, Esequela May | 01/27/2026 | 12:54 AM | 1:07 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Flores, Angelica | 01/27/2026 | 1:18 PM | 1:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and stamp ready |
| Cortes, Jd Grace | 01/27/2026 | 1:05 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: JD GRACE CORTES Shift Date: 01/27/2026 Start Time: 01:05 AM End Time: 01:31 AM Issue: Got kick out to citrix and avaya while on lunch. Cannot log in, had to restart again but still the same. need to restart PC and pull up. Citrix not working, had to change citrix. Avaya and citrix takes time to load Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4 - B Production Floor: 5TH FLOOR VPN Used: PHX |
| Balontong, Nino Shary | 01/27/2026 | 11:49 PM | 12:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cervanez, Pearly Jean | 01/27/2026 | 11:34 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Assisted By: COACH Ray Carl Robles (CW) |
| Arellano, Bea Luz | 01/27/2026 | 1:05 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Arbolado, Danielle | 01/26/2026 | 12:44 AM | 1:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA denali error | during LUNCH break |
| Diaz, Frenmar | 01/27/2026 | 10:00 PM | 10:14 PM | Avaya Issue - Freeze | Assist tm to wait to reboot PC before logging in to Citrix as there is latency. Advised tm to go on ready as soon as Citrix pull up. |
| Didulo, Liezel | 01/24/2026 | 9:51 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call. VPN disconnected. | Relaunched VPN, Avaya and PDA. |
| Algarne, Roby Jean | 01/27/2026 | 12:42 AM | 1:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error // citrix kickedout during lunch |
| Llegue, Bench Rhamsey | 01/27/2026 | 11:49 PM | 12:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Assisted By: Coach Whyne |
| Demandaco, Cristy | 01/26/2026 | 12:02 AM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | when it unfreeze decided to pend log out and ready immediately |
| Peremne, Tanya Kyle | 01/27/2026 | 12:00 AM | 12:18 AM | Citrix Latency - Change Citrix Server | Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: n/a |
| Tuyay, Shantal | 01/27/2026 | 1:39 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix freeze and denali error |
| Daniel, Mark Jojit | 01/27/2026 | 1:36 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ call disconnected- no account pulled up |
| Cezar, Princess Jean | 01/26/2026 | 11:59 PM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze/disconnected while on call | Pull up new citrix| restart AVAYA/pull up all tools |
| Unasin, Kyla | 01/27/2026 | 12:09 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Pacurza, Rhea | 01/27/2026 | 11:40 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?:dhanelyn |
| Chu, Kenny Lloyd | 01/26/2026 | 1:30 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while waiting for a call | Restarted tools |
| Veronica, Nino | 01/27/2026 | 10:00 PM | 10:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Retrieving data. Wait a few seconds and try to cut or copy again. |
| Habulan, Nicole | 01/27/2026 | 11:48 PM | 12:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted By: Coach Ray |
| Casimero, Ma Jonaville | 01/27/2026 | 11:30 PM | 11:52 PM | Citrix Latency - Change Citrix Server | Assist tm to restart Citrix and and cloud reset. advised tm to stamp on ready right away. |
| Bajande, Jemima | 01/26/2026 | 1:36 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected on call| Restarted tools |
| Bason, Jomari | 01/27/2026 | 10:00 PM | 10:25 PM | Avaya Issue - Freeze | IMS0839124 |
| Veronica, Nino | 01/27/2026 | 10:00 PM | 10:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0839124 |
| Didulo, Liezel | 01/26/2026 | 1:50 AM | 1:50 AM | No Audio - PDA/ other tools still functional | Audio issue. Cx couldn't hear me. | Restarted Avaya and PDA. |
| Algarne, Roby Jean | 01/27/2026 | 1:25 AM | 1:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Restart Citrix and PDA |
| Billones, Ralph Elliz | 01/27/2026 | 10:00 PM | 10:52 PM | Citrix Latency - Change Citrix Server | IMS0839124 |
| Ombega, Joey | 01/26/2026 | 1:51 AM | 1:55 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on Call // Denali error| Stamped on ready |
| Balasa, Rogie | 01/27/2026 | 10:00 PM | 10:26 PM | Citrix Latency - Change Citrix Server | Denali was not responding. Need to logout to citrix and idle . change citrix to LVS |
| Bason, Jomari | 01/27/2026 | 10:50 PM | 10:53 PM | Citrix Latency - Change Citrix Server | Can't tract the account on spark, need to logout in idle and Click ready again |
| Pinaroyo, Rica Mae | 01/26/2026 | 1:56 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | encountered system issue while on call | citrix froze and contact got disconnected | no audio | |
| Albay, Cymon | 01/27/2026 | 1:46 AM | 1:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Villaruz, Rhen Mae | 01/27/2026 | 1:36 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen Froze, PDA error |
| Tebia, Brian Shane | 01/27/2026 | 1:37 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze, PDA error |
| Quibrantar, John Paul Phillip | 01/27/2026 | 1:37 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze, PDA error |
| Abajar, Allysa | 01/27/2026 | 10:00 PM | 10:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA is loading and tools keep on crashing |
| Cabe, Marchelle | 01/27/2026 | 1:39 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze, PDA error |
| Alayon, Alyn Joy | 01/26/2026 | 1:57 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call / Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Manuel, Sebastian | 01/27/2026 | 1:42 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze, PDA error |
| Villorente, Aira Khrystine | 01/27/2026 | 10:03 PM | 10:47 PM | Avaya Issue - Freeze | PDA error | Citrix froze | Citrix disconnected and need to change pod since encountered citrix problem |
| Tarucan, Joede-an | 01/26/2026 | 2:46 AM | 2:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on Break | restarted tools and Citrix |
| Didulo, Liezel | 01/26/2026 | 2:48 AM | 2:51 AM | No Audio - PDA/ other tools still functional | Audio issue. Cx couldn't hear me. | Fixed then restarted Avaya and PDA. |
| Balasa, Rogie | 01/27/2026 | 1:37 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Retrieving data. Wait a few seconds and try to cut or copy again. |
| Veronica, Nino | 01/27/2026 | 1:57 AM | 2:03 AM | No Audio - PDA/ other tools still functional | IDLE can't acces the UMC/ need to log out IDLE and try to log in again |
| Bula, Esther | 01/27/2026 | 1:01 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Valid sysdown assisted tm to reset citrix however, same error is showing. Tried to do a hard reset and tm was bale to get back to citrix and tm was bale to restore tools. |
| Bueno, Patricia Nicole | 01/26/2026 | 3:07 AM | 3:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call. PDA/denali error |
| Asegnacion, Abegail Lorraine | 01/27/2026 | 1:59 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown ( screen froze, kicked out from citrix |
| Anisco, Jannah Gift | 01/27/2026 | 1:55 AM | 2:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze and kicked out |
| Abong, Lester John | 01/26/2026 | 3:13 AM | 3:19 AM | Avaya Issue - Freeze | Citrix froze while on ready. PDA/denali error | |
| Tanong, Kelly | 01/27/2026 | 1:31 AM | 1:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Aravejo, Shelomith | 01/26/2026 | 3:12 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call | VPN got disconnected. No audio | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Binag, Roxan Joy | 01/26/2026 | 3:15 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze and disconnected while on call. Call got disconnected. | Had to reset citrix to be able to login and pull up tolls again. Delivered ghost spiel and disconnected the call. |
| Villanueva, Joevil Paul | 01/27/2026 | 1:33 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Joevil Paul Villanueva Shift Date: 27 January 2026 Start Time: 1:33 am End Time: 1:43 am Issue: reopened tools due to citrix auto disconnected while in an active case. Account#: 1321975418999825156 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 12-A Production Floor: 5th flr VPN Used: LVS Assisted By: Coach Belle |
| Didulo, Liezel | 01/26/2026 | 3:17 AM | 3:28 AM | No Audio - PDA/ other tools still functional | Citrix froze while on call. No audio. Cx disconnected. | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Cahilig, Raven Roe | 01/27/2026 | 1:46 PM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Abajar, Allysa | 01/27/2026 | 2:07 AM | 2:10 AM | Avaya Issue - Freeze | AVAYA Freeze |
| Caingcoy, Rolly | 01/27/2026 | 11:50 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Guevarra, Lander John | 01/27/2026 | 1:31 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: 27 January 2026 Start Time: 1:31 AM End Time: 1:39 AM Issue: PDA error cannot re login Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Prudente, Rhyme Roger | 01/26/2026 | 3:47 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call. No audio. Cx disconnected|Relaunched VPN, Avaya and PDA. Restarted tools. |
| Demandaco, Cristy | 01/26/2026 | 4:04 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | while on call citrix froze. and kicked out but call not disconnected | restart citrix PDA VPN |
| Cezar, Princess Jean | 01/26/2026 | 4:01 AM | 4:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze/disconnected while on call | Pull up new citrix| manually pull up spark to assit cx| call ended at 4:15am| restart AVAYA/pull up all tools |
| Pinaroyo, Rica Mae | 01/26/2026 | 4:45 AM | 4:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avaya server unreachable while on ready | restart avaya and PDA |
| Chu, Kenny Lloyd | 01/26/2026 | 6:26 AM | 6:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on Lunch | Restarted tools |
| Bacas, Maxine Rose | 01/20/2026 | 1:18 AM | 1:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue: Citrix froze while on READY// Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: N/A |
| Espolong, Kim Robert | 01/27/2026 | 1:00 AM | 1:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Kim Robert M. Espolong Shift Date: 01/27/2026 Start Time: 01:00 AM End Time: 01:33 AM Issue: Got kick out to citrix and avaya while on lunch. Cannot log in, had to restart again but still the same. need to restart PC and pull up. Citrix not working Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4 - d Production Floor: 5TH FLOOR VPN Used: PHX |
| Zurbano, Ma Evonne | 01/27/2026 | 11:18 PM | 11:33 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Vpn disconnected| Monitor blacked out while on call |
| Artates, Micha Ella | 01/27/2026 | 12:01 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: 01/27/2026 Start Time: 12:01 AM End Time: 12:25 AM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in. Cant log in to Citrix as it turns white screen has to change different server and restart PC. I had to restart Citrix multiple times and reopen all the tools. Account Number: 1393266412875470116 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: callbacker Ticket: POD # & Letter: 11- D Production Floor: 5th |
| Zurbano, Ma Evonne | 01/27/2026 | 11:18 PM | 11:33 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Vpn disconnected| Monitor blacked out while on call |
| Cartujano, Ace Joseph | 01/27/2026 | 9:15 PM | 9:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 01/27/2026 Start Time: 09:15PM End Time: 09:48PM Issue: Screen froze while on ready. I was kicked out of Citrix and couldn't log back in. Cant log in to Citrix as it turns white screen has to change different server and restart PC. I had to restart Citrix multiple times and reopen all the tools. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 11- c Production Floor: 5th VPN Used: PHX |
| Arao, Joy | 01/27/2026 | 1:30 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | pda error |
| Artates, Micha Ella | 01/27/2026 | 12:01 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ace Joseph Cartujano Shift Date: 01/27/2026 Start Time: 09:15PM End Time: 09:48PM Issue: Screen froze while on ready. I was kicked out of Citrix and couldn't log back in. Cant log in to Citrix as it turns white screen has to change different server and restart PC. I had to restart Citrix multiple times and reopen all the tools. Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 11- c |
| Nicodemus, Mary Joy | 01/27/2026 | 1:30 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Error while on call//Call Disconnected |
| Bacatano, May | 01/27/2026 | 12:26 AM | 12:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown during a call |
| Salas, Ma Joyce | 01/27/2026 | 10:40 PM | 10:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-27-2026 Start Time: 10:40 PM End Time: 10:52 PM Issue: Citrix froze and VPN got disconnected. when it was reconnected I cannot hear any respond from CX line anymore. Account Number: 1345292336018177428 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: any Ticket: POD # & Letter: 4C Production Floor: 5th |
| Ombega, Joey | 01/26/2026 | 6:27 AM | 6:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch | Pull out Citrix and PDA |
| Balasa, Jenneth | 01/27/2026 | 1:25 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Artates, Micha Ella | 01/27/2026 | 12:25 AM | 12:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Micha Ella Artates Shift Date: 01/27/2026 Start Time: 12:25 AM End Time: 12: 43 AM Issue: Sysdown while on lunch. I was kicked out of Citrix and couldn't log back in. Cant log in to Citrix as it turns white screen has to change different server and restart PC. I had to restart Citrix multiple times and reopen all the tools. Account Number: na Was the call disconnected?: na Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 11- D Production Floor: 5th VPN Used: PHX |
| Declaro, Lalyn | 01/27/2026 | 12:05 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then Avaya disconnected but still received messages. Finished replying to messages first before restarting VPN and Avaya. |
| Andrade, Tresha | 01/27/2026 | 12:50 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then Avaya disconnected and VPN disconnected. |
| Alayon, Alyn Joy | 01/26/2026 | 6:00 AM | 6:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Mateo, Mary Claresse | 01/27/2026 | 11:50 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error after break. |
| Estebes, Immanuel | 01/27/2026 | 11:30 PM | 11:39 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Wasn't able to go on ready due to PDA (Not Responding) error. Reported to WF May Ann Reyes |
| Dela Sada, Michaela | 01/26/2026 | 6:55 AM | 7:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected Kicked Out/ VPN Disconnected | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Oloroso, Mark Bryan | 01/27/2026 | 2:46 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Espedillon, Edelmar | 01/27/2026 | 2:31 AM | 2:34 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Pinaroyo, Rica Mae | 01/26/2026 | 6:26 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | while on lunch - citrix got disconnected | need to re set up tools |cant log in to PDA : error message: The user is already logged in on another place|Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Beltran, Mary Grace | 01/27/2026 | 1:38 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error - Call not Disconnected |
| Olisco, Francis John | 01/27/2026 | 12:25 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call |
| Bueno, Patricia Nicole | 01/26/2026 | 7:08 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready. Got kicked out of citrix. | Log in to a new citrix because I kept on getting kicked out. Had to restart VPN and Avaya. |
| Olisco, Francis John | 01/27/2026 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali Error while on Call | Call disconnected |
| Rance, Clem | 01/27/2026 | 2:23 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart Tools. |
| Prudente, Rhyme Roger | 01/26/2026 | 7:45 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while on TM. Citrix disconnected | Pull out Citrix and PDA |
| Bolante, Pholla Jeve | 01/27/2026 | 1:48 AM | 2:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CONTACTS DISCONNECTED | hard reset | avaya issue - signed in but PDA is having an error message that the user is already logged in on another place |
| Barrera, Bonnie Andrew | 01/27/2026 | 2:51 AM | 2:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Aravejo, Shelomith | 01/26/2026 | 7:15 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix got disconnected while on TM | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Didulo, Liezel | 01/27/2026 | 10:43 PM | 11:30 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA froze and stopped responding. Transferred a cx but when I got a new contact, it didn't pull up the account, had to manually open it and the time for the prev contact kept running on the PDA. Disconnected the PDA and pulled it up again only to encounter the same issue. Reboot and restart Citrix. Tried different types and it took me long to successfully open one. | |
| Binag, Roxan Joy | 01/27/2026 | 1:28 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citri freeze and disconnected while on call. Call got disconnected. | Had to reset citrix to be able to login and pull up tools again. |
| Abong, Lester John | 01/27/2026 | 1:36 AM | 1:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and VPN disconnected while on ready | Restart VPN And Avaya |
| Zapico, Rosario | 01/27/2026 | 10:00 PM | 10:06 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ambay, Anne Nicole | 01/27/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Pinaroyo, Rica Mae | 01/27/2026 | 1:34 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | no audio while on call | contact not disconnected |
| Alayon, Alyn Joy | 01/27/2026 | 1:36 AM | 1:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze, disconnected Kicked Out/ VPN Disconnected while on Ready | Re start/ Re pull up Citrix/ Re pull up VPN Avaya tools |
| Chu, Kenny Lloyd | 01/27/2026 | 1:42 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call |
| Bajande, Jemima | 01/27/2026 | 11:12 AM | 11:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix shut down while on call but customer is still on AVAYA | |
| Varcas, Shennar | 01/25/2026 | 9:42 AM | 9:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | PDA Error | restart PDA |
| Ocana, Keth David | 01/27/2026 | 2:17 AM | 2:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | while avail avaya freeze and then the pda error |
| Bajande, Jemima | 01/27/2026 | 1:35 AM | 1:45 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Formelos, Diana Joy | 01/27/2026 | 10:00 PM | 10:28 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Binag, Roxan Joy | 01/27/2026 | 2:02 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call. Call got disconnected. |
| Marcelo, Johoney | 01/27/2026 | 3:08 AM | 3:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze/PDA ERROR |
| Nepomuceno, Shenie | 01/27/2026 | 3:14 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Diestro, John Isaac | 01/27/2026 | 10:06 PM | 11:02 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Floro, Claire Jacynth | 01/27/2026 | 3:02 AM | 3:09 AM | Avaya Issue - Freeze | Citrix froze while on call, PDA error |
| Calsena, April Dexter | 01/27/2026 | 3:18 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Deslate, Krezzel | 01/27/2026 | 3:06 AM | 3:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Sanchez, Queenie Joy | 01/27/2026 | 11:30 PM | 11:36 PM | Citrix Latency - Change Citrix Server | Citrix latency and PDA not responding. |
| Magbanua, Ailyn | 01/27/2026 | 3:22 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/PDA ERROR/while waiting for the next call |
| Dela Torre, Ivan Kyle | 01/27/2026 | 11:30 PM | 11:45 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Esporma, Hannah Mae | 01/27/2026 | 3:13 AM | 3:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/ Kicked out from citrix while on call // Call got disconnected |
| Quinton, Quenne | 01/27/2026 | 3:24 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on active call |
| Pagsuguiron, Rachel | 01/27/2026 | 3:15 AM | 3:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Almasol, Shaira Rose | 01/27/2026 | 3:17 AM | 3:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Colesio, Edberg | 01/27/2026 | 3:26 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and contact disconnected |
| Resurreccion, Rodel John | 01/27/2026 | 3:23 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and contact disconnected | Hard reset a| no call during sysdown |
| Ofialda, Jamael | 01/27/2026 | 2:03 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix DC while having call // Restarted Tools |
| Fiolog, Crystal May | 01/27/2026 | 1:40 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citric froze and PDA error, need to finish the chat to restart the PDA. |
| Humpay, Elaine | 01/25/2026 | 9:42 AM | 9:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Custodio, Dephra Nicole | 01/27/2026 | 1:40 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze during livechat. PDA error. |
| Ligson, Jonnibelle | 01/25/2026 | 9:48 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze | PDA Error | restart PDA |
| Castro, Nyl John | 01/27/2026 | 10:01 PM | 10:56 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Having trouble pulling up citrix, loaded too long || Teams lagged too much. transferred to another pods but the issue's still the same. |
| Salcedo, Angelie | 01/27/2026 | 1:36 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839197 |
| Veronica, Nino | 01/27/2026 | 1:34 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839197 |
| Azarraga V, Joselito | 01/27/2026 | 3:16 AM | 3:25 PM | No Audio - PDA/ other tools still functional | Assist tm to restart Citrix and advised tm to stamp on ready right away. |
| Alcones, Paula Jane | 01/27/2026 | 1:33 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | screen froze, PDA error |
| Dela Cruz, Pearl May | 01/27/2026 | 1:36 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | error to Denali, have to login to Denali |
| Fullo, Danica | 01/27/2026 | 1:41 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | error PDA 2.0 |
| Varcas, Shennar | 01/26/2026 | 11:30 PM | 11:45 PM | Citrix Latency - Change Citrix Server | Unable to pull up citrix, had to restart multiple times beore teammate could successfully pull up citrix | unable to go on ready on time but was able to go inside the production within the grace period of 15 mins |
| Tariao, John David | 01/27/2026 | 11:56 PM | 11:59 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Fetalino, Joemarie | 01/27/2026 | 3:25 AM | 3:32 AM | Citrix Latency - Change Citrix Server | Tools are frozen. Disconnected Citrix and Logged In. Issue Resolved. |
| Bordan, Rielyn Mae | 01/27/2026 | 11:20 PM | 12:00 AM | Citrix Latency - Change Citrix Server | Assist tm to stamp ready after ticket provided due to Citrix locked out. |
| Discutido, Karen Grace | 01/27/2026 | 3:10 AM | 3:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Longga, Clarise | 01/27/2026 | 11:30 PM | 11:54 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Vega, Genre Judd | 01/27/2026 | 10:00 PM | 10:45 PM | No Audio - PDA/ other tools still functional | work force advised to log out and restart pc, provided ghost spiel to affected CX and endorsed to callback |
| Ligson, Jonnibelle | 01/26/2026 | 11:36 PM | 12:11 AM | Citrix Latency - Change Citrix Server | Monitor acting up, turning on and off | got ready on time but monitor blacked out and unable to turn on again so teammate had to transfer station with working monitor |
| Valerio, Mark David | 01/26/2026 | 12:11 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA issue | not responding | unable to transfer call | restart PDA |
| Bandellon, Razel Ann | 01/27/2026 | 3:07 AM | 3:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while cx still on the line - Had a hard time pulling up Citrix |
| Graciadas, John Wilbert | 01/26/2026 | 2:49 AM | 2:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected including the AVAYA. When the teammate logged back in, PDA went into error. Valid sysdown reported. No affected account. |
| Olisco, Francis John | 01/27/2026 | 1:45 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on Call | Call not disconnected |
| De Juan, Ivan Raphael | 01/27/2026 | 10:00 PM | 10:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Work force reset citrix cloud/ unable to go on ready on time at start of shift. |
| Acejo, Aljune Mike | 01/27/2026 | 3:40 AM | 3:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on Call | Call not disconnected |
| Beluso, Jhenice | 01/27/2026 | 3:24 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on active call |
| Dela Cruz, Dongie | 01/27/2026 | 3:45 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on active call// kicked hard restart need to reset up |
| Simon, Cheryll Grace | 01/27/2026 | 10:00 PM | 10:52 PM | Citrix Issue - Sitewide Downtime | Issue happened during avail/No account pulled up. | Went inside the floor 09:43PM, was able to stamped Ready in Denali by 10:02 due to lag. Spark and other tools are disconnected and not loading. Got assistance with mentor Gaycel where she restarted my Citrix after disconnecting VPN. Got assisted by WF, and was able to open Citrix by 10:31PM. Denali opened by 10:38PM. Stamped ready by 10:52PM as Spark was still loading. |
| Tambong, Levi | 01/27/2026 | 3:38 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Bernas, Cesa Marie | 01/27/2026 | 10:32 PM | 11:14 PM | Citrix Issue - Sitewide Downtime | Work force advised use LVS, reboot the PC |
| So, Amber Mae | 01/26/2026 | 3:08 AM | 3:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix froze and PDA went into error. No affected account. |
| Bacuta, Shairra Joy | 01/27/2026 | 10:17 PM | 10:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | avail/ no calls were taken when sysdown occurred. |
| So, Amber Mae | 01/26/2026 | 3:25 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze affected account: *1959298929519977525 |
| Devera, Chris Bob Jasper | 01/26/2026 | 3:31 AM | 3:41 AM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue while the other tools are still functional. Affected account: *5603930600817794775 Valid sysdown reported |
| Morado, Mark | 01/26/2026 | 4:07 AM | 4:16 AM | Avaya Issue - Freeze | still receiving a call even though citrix disconnected. |
| Morado, Mark | 01/26/2026 | 8:07 AM | 8:08 AM | Avaya Issue - Freeze | DENALI ERROR |
| Scobie, Rosalie | 01/27/2026 | 1:47 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839203 |
| Villaruz, Rhen Mae | 01/27/2026 | 3:44 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error, assisting 2 customer |
| Ayuda, Ma Victoria | 01/26/2026 | 3:34 AM | 3:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was disconnected which requires her to relog back in and re-pull up her tools. No affected accounts. |
| Bacuta, Shairra Joy | 01/27/2026 | 12:17 AM | 12:22 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for callback |
| Burbano, Maita | 01/26/2026 | 4:04 AM | 4:23 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load | Pull up tolls again |
| Alvaira, Norallie | 01/27/2026 | 12:30 AM | 12:39 AM | Citrix Latency - Change Citrix Server | Assisted tm to check issue. TM encountered Citrix latency issue which i have advised TM to change station since it will take time to restart Citrix and other tool. |
| Ayuda, Ma Victoria | 01/26/2026 | 3:56 AM | 3:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected while having call and PDA went into error. Affected account: *1744445742932591635 |
| Aluad, Rose Ann | 01/26/2026 | 4:00 AM | 4:05 AM | Avaya Issue - Freeze | citrix froze and PDA error |
| Benid, Rose Anne | 01/26/2026 | 4:17 AM | 7:29 AM | Avaya Issue - Freeze | Citrix froze while waiting for the next call |
| Espinosa Jr, Mervin | 01/26/2026 | 4:19 AM | 4:19 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including AVAYA and PDA went into error. Affected account:*1363494415730324738 |
| Mendoza, Julie Ann | 01/26/2026 | 3:10 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I initiated ghost spiel but can't end the call on Avaya. Need to quit Avaya. Citrix resume but Avaya is too slow. |
| Aravejo, Shelomith | 01/27/2026 | 1:29 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to check downtime. Advised TM to restart PDa, citrix and avaya. |
| De Juan, Ivan Raphael | 01/27/2026 | 1:03 AM | 1:07 AM | No Audio - PDA/ other tools still functional | no account validated, Workforce advised to restart PDA |
| Dalumpines, Athea Trisha | 01/26/2026 | 4:21 AM | 4:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's citrix was froze and suddenly cannot hear the customer from the other line. Affected account: *1797751142631449208 |
| Tondo, Joshua | 01/27/2026 | 4:07 AM | 4:20 AM | Citrix Issue - Sitewide Downtime | Citrix froze while on active ready |
| Julian, Kristine Rose | 01/27/2026 | 4:26 AM | 4:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call/ server unreachable |
| Acoyong, Angel Joy | 01/26/2026 | 11:46 AM | 11:49 AM | Avaya Issue - Freeze | denali error |
| Solis, Mary Louise | 01/27/2026 | 1:38 AM | 1:42 AM | No Audio - PDA/ other tools still functional | no account pulled up |
| Alayon, Alexander Paul | 01/27/2026 | 3:13 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix went froze and it took a while to log out also had to reset |
| Acoyong, Angel Joy | 01/26/2026 | 11:46 AM | 11:49 AM | Avaya Issue - Freeze | denali error |
| Tecson, Cathy | 01/27/2026 | 1:45 AM | 1:47 AM | Avaya Issue - Freeze | endorsed for callback |
| Juarez, Andrei | 01/27/2026 | 4:25 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Acoyong, Angel Joy | 01/27/2026 | 4:11 AM | 4:34 AM | Avaya Issue - Freeze | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Lingco, Rollene | 01/27/2026 | 4:05 AM | 4:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again |
| Sonio, Jomark Vincent | 01/27/2026 | 3:17 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. Relaunch the Avaya/Citrix and it takes time for it to load. |
| Nadate, Jonnabell | 01/27/2026 | 3:46 AM | 3:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR while waiting for the next call |
| Cortes, Gabriel | 01/27/2026 | 1:49 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Buenvenida, Grace | 01/27/2026 | 1:51 AM | 1:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for callback |
| Ponsaran, Krizzia Anne | 01/27/2026 | 10:00 PM | 10:05 PM | Citrix Issue - Sitewide Downtime | sysdown occurred at start of shift. |
| Simon, Cheryll Grace | 01/27/2026 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call | endorse call for callback |
| Nicodemus, Mary Joy | 01/27/2026 | 4:22 AM | 4:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Beluso, Jhenice | 01/27/2026 | 4:45 AM | 4:47 AM | Avaya Issue - Freeze | PDA error while on active call |
| Unasin, Kyla | 01/27/2026 | 4:11 AM | 4:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown, Disconnected Citrix and Logged In |
| Iguin, Harlyn Mae | 01/27/2026 | 4:18 AM | 4:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No account pull out |
| Legaspi, Li Gorton | 01/27/2026 | 4:15 AM | 4:18 AM | Citrix Latency - Change Citrix Server | resolved |
| Algarne, Roby Jean | 01/27/2026 | 4:25 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix pulled up // restart Avaya |
| Daniel, Mark Jojit | 01/27/2026 | 4:41 AM | 4:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix pulled up // restart Avaya |
| Alvero, Eleandro | 01/26/2026 | 4:16 AM | 4:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix was disconnected. Valid system down reported. Affected account: *1504374919234055731 |
| Daniel, Mark Jojit | 01/27/2026 | 5:41 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix pulled up // restart Avaya |
| Tuyay, Shantal | 01/27/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix pulled up | restart Avaya |
| Fullo, Danica | 01/27/2026 | 5:36 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA 2.0 error, citrix log out |
| Albay, Cymon | 01/27/2026 | 5:45 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Citrix and other tools. |
| Diocos, Fredgine Mae | 01/27/2026 | 5:45 AM | 5:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Citrix Disconnected. Restart PDA |
| Victoriano, Roilen Brian | 01/27/2026 | 5:40 AM | 5:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected |
| Dela Cruz, Pearl May | 01/27/2026 | 5:36 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown: kicked out from Citrix; needs some time to login back to Citrix |
| Alcones, Paula Jane | 01/27/2026 | 5:34 AM | 5:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CITRIX froze, kicked out | OBC disconnected |
| Quibrantar, John Paul Phillip | 01/27/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN GOT KICKED OUT FROM CITRIX AND LOG OUT FROM AVAYA |
| Delos Reyes, Rj | 01/27/2026 | 5:49 AM | 5:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected. |
| Salcedo, Angelie | 01/27/2026 | 5:34 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown got kicked out from citrix need some time to login again |
| Florentino, Randy | 01/27/2026 | 5:50 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while having a livechat. I manually pulled up my citrix and it gets back but the PDA goes on error. It was also not recorded on Mystats. |
| Tebia, Brian Shane | 01/27/2026 | 5:39 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, got kicked out of citrix needed to sign out avaya and sign in again |
| Manuel, Sebastian | 01/27/2026 | 5:44 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, screen froze, kickout from the citrix |
| Villaruz, Rhen Mae | 01/27/2026 | 5:45 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sysdown kickout from the citrix while outbound the cx |
| Alayon, Franz Wilson | 01/27/2026 | 5:38 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | had to pull up denali and tools Issue: Kicked out of Citrix when about to go ready after lunch |
| Casador, Christian Neri | 01/27/2026 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error, signed out avaya |
| Valencia, Paulyn Rose | 01/28/2026 | 5:59 AM | 6:01 AM | Citrix Latency - Change Citrix Server | Assist tm to check her citrix and make sure to stamp on ready immediately. |
| Casador, Christian Neri | 01/27/2026 | 5:55 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of cItrix, logged out avaya |
| Espedillon, Edelmar | 01/27/2026 | 6:02 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Error | Citrix Froze |
| Veronica, Nino | 01/27/2026 | 5:36 AM | 5:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error/ assisting 2 customer / log out pending |
| Ambay, Anne Nicole | 01/27/2026 | 5:42 AM | 5:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Arbolado, Danielle | 01/27/2026 | 4:49 AM | 5:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Had to pull up Citrix and restart Citrix and Avaya| Had to pull up tools again. |
| Cabe, Marchelle | 01/27/2026 | 5:41 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze & Citrix logged out while ending a call |
| Candido, Rhea Mae | 01/27/2026 | 3:00 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and stamp on ready right away. |
| Balasa, Rogie | 01/27/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown ( Citrix Froze got kicked out - Need to login again to Citrix, and had 1 chat) |
| Laurenio, Daniela | 01/27/2026 | 5:45 AM | 5:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error kickout to Citrix no call when error happened . |
| Anisco, Jannah Gift | 01/27/2026 | 6:00 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waited for the Citrix to load/ restarted PDA |
| Masillones, Mhel Serville | 01/27/2026 | 5:48 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown citrix froze and logged out took a long time to repull up had to restart citrix |
| Bordan, Rielyn Mae | 01/27/2026 | 6:01 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Citrix and other tools. and restart Avaya |
| Scobie, Rosalie | 01/27/2026 | 5:49 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown/logged out citrix/needed to logged out avaya/gone on break pending |
| Federiso, Maria Angela | 01/27/2026 | 5:53 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Avaya // Used Azure EU // Restarted Citrix |
| Tariao, John David | 01/27/2026 | 6:00 AM | 6:16 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Tariao, John David | 01/27/2026 | 6:00 AM | 6:16 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away |
| Longga, Clarise | 01/27/2026 | 3:25 AM | 3:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted tm to restart Citrix and stamp on ready right away. |
| Formelos, Diana Joy | 01/27/2026 | 6:11 AM | 6:20 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Rance, Clem | 01/27/2026 | 6:07 AM | 6:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Freeze | Kicked out from Citrix | Restart Tools. |
| Devera, Chris Bob Jasper | 01/26/2026 | 4:51 AM | 4:59 AM | No Audio - PDA/ other tools still functional | Teammate encountered audio issue |
| Selorio, Kathleen Joyce | 01/27/2026 | 4:32 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda, and avaya once call is done and assist cx while on the line. |
| Ofialda, Jamael | 01/27/2026 | 6:10 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix DC while on break // VPN & AVAYA DC |
| Fiolog, Crystal May | 01/27/2026 | 5:48 AM | 5:56 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citric froze and Avaya log out. citrix kicked out and PDA error. |
| Masillones, Mhel Serville | 12/31/2025 | 6:18 AM | 6:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | UMC error no chat coming in had to close Denali and repull up |
| Villaruz, Rhen Mae | 01/27/2026 | 6:23 AM | 6:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN, AVAYA, disconnect |
| Bason, Jomari | 01/27/2026 | 6:13 AM | 6:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Im on break but when i went back my Avaya and Citrix log out i log in again but my avaya disconnected so i restart . |
| Alvero, Eleandro | 01/26/2026 | 4:35 AM | 4:42 AM | Avaya Issue - Freeze | Grace period on teammate's station. Teammate had to transfer to a different station. Affected account: *6058100989501231564 |
| Fundal, Riny Lance | 01/27/2026 | 3:48 AM | 3:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Error |
| Dela Cruz, Pearl May | 01/27/2026 | 4:44 AM | 4:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | UMC error messages are not coming need to restart pda |
| Castro, Nyl John | 01/27/2026 | 1:51 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Cx got disconnected due to Denali Error. |
| Veronica, Crisia Joy | 01/27/2026 | 1:41 AM | 1:57 AM | No Audio - PDA/ other tools still functional | customer endorse for callback |
| Leccio, Queen Pearl | 01/27/2026 | 1:55 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown occurred during avail |
| De Juan, Ivan Raphael | 01/27/2026 | 2:07 AM | 2:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | sysdown occurred during avail. |
| Deviente, Jenny | 01/27/2026 | 1:42 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | customer endorse for callback |
| Aurelio, Jen Rose | 01/27/2026 | 5:44 AM | 5:56 AM | Citrix Latency - Change Citrix Server | Assisted tm to restart Citrix and relaunched PDA. Advised tm to stamp on ready right away. |
| Castro, Nyl John | 01/27/2026 | 5:47 AM | 5:53 AM | Avaya Issue - Freeze | Kicked out from citrix. |
| Ebuna, Ckim Wesley | 01/27/2026 | 5:37 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted tm to restart PDA and stamp on ready right away as soon as tm able to log in to Citrix. |
| Cezar, Mary Mae | 01/27/2026 | 1:45 AM | 1:46 AM | No Audio - PDA/ other tools still functional | cx concern resolve. closing spiel not delivered. |
| Cobrado, Ma Cyrine | 01/27/2026 | 5:30 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Estialbo, Rochilyn Joy | 01/27/2026 | 5:45 AM | 5:51 AM | Avaya Issue - Freeze | Assisted tm to restart Citrix and avaya. advised tm to stamp on ready right away. |
| Graciadas, John Wilbert | 01/26/2026 | 6:49 AM | 6:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix suddenly froze and disconnected. no affected account. |
| Aravejo, Shelomith | 01/27/2026 | 5:31 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted tm to restart Citrix and relaunched PDA. Advised tm to stamp on ready right away. |
| Devera, Chris Bob Jasper | 01/26/2026 | 7:31 AM | 7:43 AM | No Audio - PDA/ other tools still functional | the teammate encountered audio issue. Affected account: *1700164824538102689 |
| Majen, Jenylyn | 01/27/2026 | 5:48 AM | 5:50 AM | Citrix Latency - Change Citrix Server | Assisted tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Mercado, Rozeth | 01/27/2026 | 5:44 AM | 5:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted tm to log in to VPN and restart Citrix. advised tm to stamp on ready right away. |
| Abool, Mary Gloden | 01/27/2026 | 5:45 AM | 6:05 AM | Avaya Issue - Freeze | Assisted tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Patricio, Jason | 01/27/2026 | 1:46 AM | 1:57 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | avail |
| Zapico, Rosario | 01/27/2026 | 5:47 AM | 6:01 AM | Avaya Issue - Freeze | Assisted tm to reboot PC as uit took time for the citrix to pull up and avaya froze. |
| Deviente, Jenny | 01/27/2026 | 2:16 AM | 2:20 AM | No Audio - PDA/ other tools still functional | Account was not validated yet. |
| Bernas, Cesa Marie | 01/27/2026 | 3:28 AM | 3:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown occurred during lunch |
| Fiolog, Crystal May | 01/27/2026 | 6:16 AM | 6:25 AM | Citrix Latency - Change Citrix Server | Assisted tm to restart Citrix and PDA, Advised tm to stamp on ready right away. |
| Ponsaran, Krizzia Anne | 01/27/2026 | 1:47 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Bacuta, Shairra Joy | 01/27/2026 | 4:17 AM | 4:28 AM | Citrix Froze - CONTACTS DISCONNECTED | endorsed for callback |
| Jore, Paul Vincent | 01/27/2026 | 6:38 AM | 6:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Unable to pull up citrix and PDA |
| Delegencia, Karl Kevin | 01/27/2026 | 5:50 AM | 6:14 AM | Citrix Latency - Change Citrix Server | Assisted tm to restart Citrix and stamp on ready right away |
| Veronica, Crisia Joy | 01/27/2026 | 5:41 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx was endorsed for callback |
| Solis, Mary Louise | 01/27/2026 | 5:39 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on call, endorsed for call back |
| Patricio, Jason | 01/27/2026 | 5:47 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Martinez, Jayza Mae | 01/27/2026 | 6:39 AM | 6:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to help cx and restart Citrix. Advised tm to stamp on ready right away. |
| Deviente, Jenny | 01/27/2026 | 5:42 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Olisco, Francis John | 01/27/2026 | 4:30 AM | 4:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on Call | Call disconnected |
| Cortes, Gabriel | 01/27/2026 | 5:50 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | contact already resolved. |
| Juarez, Andrei | 01/27/2026 | 7:29 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Ponsaran, Krizzia Anne | 01/27/2026 | 5:51 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Disconnected/Froze WHILE ON CALL, ENDORSED FOR CB |
| Buenvenida, Grace | 01/27/2026 | 5:50 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix logged out,closed the call, re pull up citirix and tools |
| Diestro, John Isaac | 01/27/2026 | 6:48 AM | 7:05 AM | Avaya Issue - Freeze | Assisted tm to assist cx and make sure to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Bandellon, Razel Ann | 01/27/2026 | 7:29 AM | 7:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch - pulled up tools again |
| Cezar, Mary Mae | 01/27/2026 | 5:48 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | endorsed for callback |
| Arconada, Eva | 01/27/2026 | 2:45 AM | 2:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist tm to restart Citrix and stamp on ready right away. |
| Russ, Germalyn | 01/27/2026 | 5:46 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | had to finish call before setting up tools and going on ready |
| Tecson, Cathy | 01/27/2026 | 5:46 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Bocala, John Loyd | 01/27/2026 | 3:00 AM | 3:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Arroyo, Jevine France | 01/27/2026 | 3:13 AM | 3:20 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted tm to Relaunched PDA and stamp on ready as soon as chat has been resolved |
| Virgo, Jeniebabes | 01/27/2026 | 3:07 AM | 3:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted tm to restart Citrix and avaya. advised tm to stamp on ready right away. |
| Arconada, Eva | 01/27/2026 | 6:36 AM | 6:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart Citrix and make to stamp ready on PDA right away. |
| Bocala, John Loyd | 01/27/2026 | 7:00 AM | 7:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Candido, Rhea Mae | 01/27/2026 | 7:10 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart Citrix and stamp on ready right away. |
| Condez, Rea Angelika | 01/27/2026 | 5:46 AM | 5:47 AM | Avaya Issue - Freeze | citrix froze, kickout from citrix, no PDA error, |
| Casimero, Ma Jonaville | 01/27/2026 | 3:20 AM | 3:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix and avaya. Advise tm, to stamp on ready right away |
| Bacatano, May | 01/27/2026 | 5:40 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | Citrix Froze |
| Abolucion, Jodelyn | 01/27/2026 | 5:42 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Cadigal, Christopher | 01/27/2026 | 5:44 AM | 5:50 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Crash and kick me from citrix. avaya got disconnected. refreshed the avaya and try to repull up my tools and set to ready. |
| Virgo, Jeniebabes | 01/27/2026 | 7:10 AM | 7:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart citrix and avaya. advised tm to stamp on ready right away. |
| Teodosio, Angelica | 01/27/2026 | 7:25 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Arrobang, Juliena Rose | 01/27/2026 | 5:53 AM | 5:56 AM | Avaya Issue - Freeze | Citrix freeze. Citrix kicked out the customer no audio delivered ghost spiel. |
| Jamelarin, Uziel Ann | 01/27/2026 | 7:16 AM | 7:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted tm to restart Citrix and relaunched PDA. Advised tm to stamp on ready right away |
| Brinosa, Ma Lourdes | 01/27/2026 | 7:21 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart Citrix and avaya. advised tm to stamp on ready right away. |
| Ariaga, Trixie | 01/27/2026 | 5:35 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and kickout | last chat was not recorded on the mystats on when the chat ended | citrix froze at 5:44 AM |
| Casimero, Ma Jonaville | 01/27/2026 | 7:20 AM | 7:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted tm to relaunched PDA and restart citrix. Advised tm to stamp on ready right away |
| Azarraga V, Joselito | 01/27/2026 | 7:16 AM | 7:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away |
| Longga, Clarise | 01/27/2026 | 7:25 AM | 7:33 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Lariza, Angelica | 01/27/2026 | 7:20 AM | 7:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Assisted tm to restart Citrix and Avaya. Advised tm to stamp on ready right away. |
| Discutido, Karen Grace | 01/27/2026 | 7:13 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Vista, Bernie | 01/27/2026 | 5:50 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to help cx and make sure to restart Citrix and avaya. Advised tm to go on lunch. |
| Abajar, Allysa | 01/27/2026 | 6:15 AM | 6:22 AM | Avaya Issue - Freeze | Citrix kick out |
| Doroteo, Jargelyn | 01/27/2026 | 3:00 PM | 3:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |
| Morado, Mark | 01/27/2026 | 5:27 AM | 5:29 AM | Avaya Issue - Freeze | DENALI ERROR while on call |
| Catalan, Jowelyn | 01/27/2026 | 3:08 AM | 3:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Villorente, Aira Khrystine | 01/27/2026 | 2:39 AM | 3:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch break |
| Villorente, Aira Khrystine | 01/27/2026 | 6:40 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze | PDA error | Citrix froze while on one on one |
| Benid, Rose Anne | 01/27/2026 | 8:18 AM | 8:23 AM | Avaya Issue - Freeze | Froze while on call |
| Labrador, Rachel | 01/27/2026 | 3:07 AM | 3:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | citrix kicked out | avaya disconnected | no audio |
| Ofalla, Frank Danniel | 01/27/2026 | 8:15 AM | 8:25 AM | Avaya Issue - Freeze | kicked out of citrix while on ready |
| Parreno, Mark Anthony | 01/27/2026 | 3:13 AM | 3:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA and Avaya error while taking lunch |
| Barrera, Bonnie Andrew | 01/27/2026 | 7:26 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Quinton, Quenne | 01/27/2026 | 7:27 AM | 7:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on Lunch | Had to repull-up all tools |
| Ricardo, Danicah | 01/27/2026 | 4:10 AM | 4:16 AM | Avaya Issue - Freeze | citrix froze | citrix disconnected | |
| Floro, Claire Jacynth | 01/27/2026 | 7:37 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch, had to restart tools |
| Ricardo, Danicah | 01/27/2026 | 8:09 AM | 8:16 AM | Avaya Issue - Freeze | citrix froze | citrix disconnected | |
| Acejo, Aljune Mike | 01/27/2026 | 7:42 AM | 7:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on Call | Call not disconnected | restart tools. |
| Deslate, Krezzel | 01/27/2026 | 7:44 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch |
| Zante, Chim Neo | 01/27/2026 | 7:45 AM | 7:55 AM | Avaya Issue - Freeze | Kicked out of Citrix while on available |
| Hierro, Alnie Glaze | 01/27/2026 | 1:50 AM | 2:05 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Dela Cruz, Dongie | 01/27/2026 | 7:46 AM | 7:59 AM | Avaya Issue - Freeze | PDA error after freeze while avail |
| Hierro, Alnie Glaze | 01/27/2026 | 5:51 AM | 6:04 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Lingco, Rollene | 01/27/2026 | 8:05 AM | 8:15 AM | Avaya Issue - Freeze | Citrix froze and Denali error while on ready |
| Beluso, Jhenice | 01/27/2026 | 7:40 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch |
| Parreno, Mark Anthony | 01/27/2026 | 5:48 AM | 5:50 AM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Parreno, Mark Anthony | 01/27/2026 | 6:46 AM | 6:48 AM | Avaya Issue - Freeze | PDA error |
| Tondo, Joshua | 01/27/2026 | 8:12 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on call |
| Baranda, Patricia Ann | 01/27/2026 | 7:00 AM | 7:04 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | denali eror |
| Olisco, Francis John | 01/27/2026 | 8:30 AM | 8:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and disconnected | Need to restart all tools again. |
| Pantaleon, Laurence | 01/27/2026 | 2:04 AM | 2:08 AM | Avaya Issue - Freeze | citrix froze, PDA error, restarted PDA |
| Ariaga, Trixie | 01/27/2026 | 1:47 AM | 1:47 AM | Avaya Issue - Freeze | Citrix froze | PDA Error |
| Alvaira, Norallie | 01/27/2026 | 3:54 AM | 3:57 AM | Avaya Issue - Freeze | denali error |
| Empino, Gene Reynald | 01/27/2026 | 7:45 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kickout citrix(while on lunch) |
| Mendoza, Julie Ann | 01/27/2026 | 7:52 PM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Pelaez, Ma Christine Joy | 01/28/2026 | 8:28 AM | 8:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 01/28/2026 | 7:08 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/27/2026 | 6:06 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali error. Need to restart denali and stamp ready. |
| Cabugao, Peter Kent | 01/27/2026 | 6:17 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Transfer from 3rd floor to 5th floor. |
| Alcos, Jenny | 01/27/2026 | 3:03 AM | 3:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | avaya issue |
| Tupaz, Alain Ray | 01/27/2026 | 12:30 AM | 12:42 AM | Avaya Issue - Freeze | not able to get ready on time due to Citrix issues. needed to restart computer twice |
| Cordova, Jayvin | 01/27/2026 | 3:24 AM | 3:26 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tupaz, Alain Ray | 01/27/2026 | 8:34 AM | 8:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix had to change Citrix |
| Valenzuela, Keziah Mae | 01/27/2026 | 3:35 AM | 3:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error |
| Acoyong, Angel Joy | 01/27/2026 | 9:04 AM | 9:17 AM | Avaya Issue - Freeze | Why it Exceeded 5 Minutes: Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Alcos, Jenny | 01/27/2026 | 4:42 AM | 4:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Empeno, Alleah Camille | 01/27/2026 | 11:30 PM | 11:58 PM | Citrix Issue - Sitewide Downtime | having trouble logging in to citrix |
| Valenzuela, Keziah Mae | 01/27/2026 | 11:30 PM | 11:39 PM | Citrix Latency - Change Citrix Server | Citrix latency |
| Catalan, Jowelyn | 01/27/2026 | 6:34 AM | 6:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOGOUT/Call Not Disconnected |
| Oloroso, Mark Bryan | 01/27/2026 | 6:47 AM | 6:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOGOUT/Call Not Disconnected |
| Villanueva, Harold | 01/27/2026 | 7:00 AM | 7:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix log out/PDA error |
| Almasol, Shaira Rose | 01/27/2026 | 3:46 AM | 3:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected, Call disconnected |
| Olmo, Lei Franzie Aira | 01/27/2026 | 7:00 AM | 7:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected |
| Magbanua, Ailyn | 01/27/2026 | 5:07 AM | 5:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out of citrix while on call, call not disconnected. offered CB |
| Ocana, Keth David | 01/27/2026 | 6:18 AM | 6:28 AM | Citrix Froze - CONTACTS DISCONNECTED | while avail avaya freeze and then the pda error |
| Catalan, Jowelyn | 01/27/2026 | 7:10 AM | 7:11 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE | CD |
| Labrador, Rachel | 01/27/2026 | 7:10 AM | 7:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | citrix kicked out | avaya disconnected | no audio | delivered ghost spiel |
| Catalan, Jowelyn | 01/27/2026 | 8:03 AM | 8:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR |
| Valencia, Nieza Joy | 01/27/2026 | 7:10 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED | PDA TOOK TIME TO LOAD |
| Empeno, Alleah Camille | 01/27/2026 | 7:47 AM | 8:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on call // no audio |
| Doroteo, Jargelyn | 01/27/2026 | 7:02 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and PDA disconnected |
| Valenzuela, Keziah Mae | 01/27/2026 | 7:27 AM | 7:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while on call |
| Alcos, Jenny | 01/27/2026 | 7:10 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kicked out and PDA disconnected |
| Pagsuguiron, Rachel | 01/27/2026 | 7:17 AM | 7:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Sanchez, Queenie Joy | 01/27/2026 | 7:24 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix closed and PDA error |
| Uadan Jr, Richard | 01/27/2026 | 7:17 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and PDA disconnected |
| Sanchez, Queenie Joy | 01/27/2026 | 7:20 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout while on call and call not disconnected but cx unresponsive. |
| Cordova, Jayvin | 01/27/2026 | 7:24 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix closed and PDA error |
| Vegafria, Manny Mark | 01/27/2026 | 7:23 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc while cx is on the line. |
| Alarba, Phoebecates | 01/26/2026 | 11:47 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error | restart PDA |
| Esporma, Hannah Mae | 01/27/2026 | 7:15 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch |
| Ortiz, Arian Mae | 01/26/2026 | 2:04 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error | restart PDA |
| Sonio, Jomark Vincent | 01/27/2026 | 7:29 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Brillantes, Angel Mae | 01/26/2026 | 3:04 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error | restart PDA |
| Juarez, Andrei | 01/27/2026 | 9:58 AM | 10:00 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call |
| Valerio, Mark David | 01/26/2026 | 3:01 AM | 3:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Deita, Kimberly | 01/26/2026 | 2:55 AM | 3:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Taylor, Joeline | 01/26/2026 | 3:04 AM | 3:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Varcas, Shennar | 01/26/2026 | 3:22 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Almasol, Shaira Rose | 01/27/2026 | 7:26 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Humpay, Elaine | 01/26/2026 | 12:39 AM | 3:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Nepomuceno, Shenie | 01/27/2026 | 7:31 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during my break/lunch. |
| Magbanua, Ailyn | 01/27/2026 | 7:30 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch. |
| Humpay, Elaine | 01/26/2026 | 3:43 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Osano, Jhenaline | 01/27/2026 | 7:47 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error, Call disconnected immediately |
| Saquita, Jashsen Mea | 01/26/2026 | 4:09 AM | 4:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Calsena, April Dexter | 01/27/2026 | 7:20 AM | 7:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch. / hard reset |
| Billones, King Jether | 01/26/2026 | 5:30 AM | 5:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Reopen citrix but did not mirror so teammate had to restart citrix |
| Alarba, Phoebecates | 01/26/2026 | 5:48 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Colesio, Edberg | 01/01/2026 | 7:29 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch |
| Deita, Kimberly | 01/26/2026 | 6:57 AM | 6:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Alayon, Alexander Paul | 01/27/2026 | 7:47 AM | 7:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Marcelo, Johoney | 01/27/2026 | 7:42 AM | 7:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/ - after Lunch/ hard reset/ avaya issue |
| Iguin, Harlyn Mae | 01/27/2026 | 8:19 AM | 8:26 AM | Citrix Froze - CONTACTS DISCONNECTED | I need to wait to the avaya to show up AVAYA FREEZE FOR 1 MINUTE and citrix just got disconnected |
| Comala, John Vincent | 01/26/2026 | 6:58 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA error | restart PDA |
| Brillantes, Angel Mae | 01/25/2026 | 7:03 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Salgado, Janelle Marie | 01/26/2026 | 7:08 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Taylor, Joeline | 01/26/2026 | 7:04 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Sta Romana, Jett | 01/28/2026 | 1:02 PM | 1:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and PDA error while on lunch. |
| Opina, Angelica | 01/28/2026 | 12:12 PM | 12:20 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze and disconnected while on TM. |
| Sanchez, Mary Zhaineth | 01/28/2026 | 9:37 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Valencia, Paulyn Rose | 01/28/2026 | 1:48 PM | 1:59 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch. Citrix won't work and need to restart PC. |
| Azarcon, Renalyn | 01/28/2026 | 1:47 PM | 2:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Call got disconnected. |
| Amante, Eldy Christian | 01/28/2026 | 1:58 PM | 2:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Baguioro, Chybelle | 01/28/2026 | 1:58 PM | 2:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/28/2026 | 1:58 PM | 2:11 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. PDA error while on lunch. |
| Cabugao, Peter Kent | 01/28/2026 | 2:03 PM | 2:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze while on lunch. |
| Pelaez, Ma Christine Joy | 01/28/2026 | 1:00 PM | 1:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch. |
| Ciudad, John Lawrence | 01/27/2026 | 8:42 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Pelaez, Ma Christine Joy | 01/27/2026 | 2:02 PM | 2:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Lopez, Jean | 01/27/2026 | 8:37 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Polvorosa, Trezia Mae | 01/27/2026 | 11:40 PM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 01/27/2026 | 12:51 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Legaspi, Amiel Dave | 01/27/2026 | 12:46 AM | 12:55 AM | No Audio - PDA/ other tools still functional | Assisted by Coach Allie |
| Cuare, Rey John | 01/27/2026 | 12:34 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Cuare, Rey John | 01/27/2026 | 12:34 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Anuales, Neste Rose | 01/27/2026 | 12:53 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Macalintal, Hanna Jane | 01/28/2026 | 2:13 PM | 2:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and avaya disconnected. |
| Anuales, Neste Rose | 01/27/2026 | 10:20 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Billones, Vincent Paul | 01/28/2026 | 3:18 PM | 3:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| De Jose, Jan Cedrex | 01/27/2026 | 12:53 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Mina, Mariel | 01/28/2026 | 3:25 PM | 3:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Anuales, Neste Rose | 01/27/2026 | 12:53 AM | 1:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted by Coach Allie |
| Bautista, Rochell | 01/28/2026 | 3:16 PM | 3:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Legaspi, Amiel Dave | 01/27/2026 | 2:29 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by Coach Allie |
| Sta Romana, Jett | 01/28/2026 | 3:30 PM | 3:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Need to re pull up tools. |
| Billones, Vincent Paul | 01/28/2026 | 3:38 PM | 3:45 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. |
| Azarcon, Renalyn | 01/28/2026 | 3:38 PM | 3:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Change station and re pull up tools. |
| Condino, Melissa | 01/28/2026 | 3:05 PM | 3:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Azarcon, Renalyn | 01/28/2026 | 9:47 AM | 9:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Cabugao, Peter Kent | 01/28/2026 | 9:50 AM | 9:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Valencia, Paulyn Rose | 01/28/2026 | 9:48 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Pelaez, Ma Christine Joy | 01/28/2026 | 8:55 AM | 9:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA error. |
| Tacud, Claira Mae | 01/28/2026 | 10:02 AM | 10:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Macalintal, Hanna Jane | 01/28/2026 | 12:53 PM | 1:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Degoma, Rachel | 01/28/2026 | 4:18 PM | 4:24 PM | Avaya Issue - Freeze | valid error |
| Ropa, Nina Grace | 01/28/2026 | 5:00 PM | 5:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/28/26 Start Time: 5:00 pm End Time:5:05 pm Issue: Denali shows Idle after receiving case PP-ESC-126672007377199516 Account Number: 1863670525249513016 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Ropa, Nina Grace | 01/28/2026 | 2:28 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/27/26 Start Time: 2:28 am End Time: 2:30 am Issue: Browsers not responding/ Denali error/ showing only white page and crashes. Account Number: 1184892441045437129 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Balontong, Nino Shary | 01/28/2026 | 5:53 PM | 6:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacuta, Rodelyn | 01/28/2026 | 7:37 PM | 7:39 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Aguilar, Leanne Kaye | 01/28/2026 | 7:37 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Rapista, Sarah Jane | 01/28/2026 | 7:40 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Quirino, Rio Mae | 01/28/2026 | 7:46 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dalmino, Josie | 01/28/2026 | 7:45 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Carlos, Anna Mae | 01/28/2026 | 7:55 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Delfin, Precious Eleanor | 01/28/2026 | 7:56 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/28/2026 | 8:06 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Oquendo, Jemart | 01/28/2026 | 8:06 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/28/2026 | 7:57 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Futotana, Abegaell | 01/28/2026 | 5:00 PM | 5:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Having a hard time to log in to citrix. Had to change citrix. |
| Tondo, Melyn | 01/28/2026 | 6:38 PM | 6:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then Avaya disconnected and VPN disconnected. |
| Torres, Maycel | 01/28/2026 | 6:44 PM | 6:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Was not able to use my Citrix could not press anything/Had an agreement with cx to disconnect the call |
| Espolong, Kim Robert | 01/28/2026 | 4:00 PM | 4:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Kim Robert M. ESpolong Shift Date: 01/28/2026 Start Time: 4:00 pm End Time: 4:13 pm Issue: cannot log in to citrix already restart and change citrix still loading had to pull up tools Account Number: na Was the call disconnected?: na Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4-a Production Floor: 5th VPN Used: PHX |
| Oquendo, Romel John | 01/28/2026 | 6:37 PM | 6:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on messaging/ VPN, Avaya, and PDA disconnected/ Restart and re pull up all tools |
| Bascos, Kyle | 01/28/2026 | 7:27 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out of citrix. Upon going back to citrix and repulling my tools, the system just keeps loading. asked for help to coach and suggested that I need to reboot my pc and restart again. |
| Cabuslay, Ma Richelle | 01/28/2026 | 4:01 PM | 4:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then PDA went to error. Needed restart my PDA. |
| Degoma, Rachel | 01/28/2026 | 4:02 PM | 4:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Got kicked out of Citrix | Had to sign in in a different Citrix Server | Citrix not loading, had to reboot PC | Had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to set up tools again |
| Dorado, Ricardo Jesus III | 01/28/2026 | 8:12 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Dorado, Ricardo Jesus III | 01/28/2026 | 8:40 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Degoma, Rachel | 01/28/2026 | 8:12 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Carlos, Anna Mae | 01/28/2026 | 8:50 PM | 8:54 PM | Avaya Issue - Freeze | Valid Error |
| Caldea, Anne Emirald | 01/28/2026 | 5:46 PM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch. |
| Gregorio, Jester | 01/28/2026 | 8:19 PM | 8:32 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | |
| Sanguillosa, Rhea | 01/28/2026 | 6:40 PM | 6:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze//kick out citrix while on call//pull up avaya// |
| Borlado, Lady Mae | 01/28/2026 | 7:58 PM | 8:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dariagan, Esequela May | 01/28/2026 | 7:58 PM | 8:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Pancho, Ednamae | 01/28/2026 | 7:54 PM | 8:12 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bantigue, Jonna Mae | 01/28/2026 | 7:39 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ponsaran, Andrea Kaye | 01/28/2026 | 7:42 PM | 7:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Arbis, Klarenz | 01/28/2026 | 7:39 PM | 7:51 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Iguis, Jessa | 01/28/2026 | 8:54 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Jessa Iguis Shift Date: 01/28/26 Start Time: 8:54 PM End Time: 8:57 PM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Jobelle Geronimo (CW) |
| Gonzales, Jovelyn | 01/28/2026 | 8:38 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 01/28/2026 | 8:35 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 01/28/2026 | 8:59 PM | 9:05 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Francisco, April Rose | 01/27/2026 | 8:41 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26,2026 Start Time: 08:41 PM End Time: 08:54 PM Issue: Citrix froze while working on a case. PDA on error Account Number: 1864433784405455527 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Cordovero, Jinky | 01/27/2026 | 8:35 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/27/26 Start Time: 8:35pm End Time: 9:05pm Issue: citrix froze and PDA error while on ready Account Number: 1888664905353385893 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Contillo, Jerome | 01/27/2026 | 9:11 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/27/2026 Start Time: 9:11 PM End Time: 9:20 PM Issue: citrix froze| PDA error Account Number: 1680813902980117171 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Cawaling, Jeneron | 01/27/2026 | 9:29 PM | 9:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/27/26 Start Time: 9:29 PM End Time: 9:30 PM Issue: Citrix disconnected; marked the time as billable to ensure no case would enter. Account Number: 5225678255320907775 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Ropa, Nina Grace | 01/27/2026 | 9:01 PM | 9:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/27/26 Start Time: 9:01 PM End Time: 9:07 PM Issue: Citrix froze/ Denali showing only white page. Account Number: 5625405341929379959 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Donguines, Dia | 01/27/2026 | 10:40 PM | 10:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Dia Donguines Shift Date: 27 January 2026 Start Time: 10:40 PM End Time: 10:58 PM Issue: Kicked out of Citrix while on Lunch. Logged in again but chrome and other tools went missing- restarted PC and Citrix- Secure desktop took a while to load. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Baler, Nathaniel Victor | 01/27/2026 | 12:30 AM | 12:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/27/26 Start Time: 12:30 AM End Time: 12:37 AM Issue: Logged out of citrix while working on a case Athene Case ID: PP-ESC-126634907449685491 Account Number: 1202898730975086958 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Ropa, Nina Grace | 01/27/2026 | 12:20 AM | 12:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/27/26 Start Time: 12:20 am End Time: 12:29 am Issue: Browsers not responding/ Denali error/ showing only white page. Account Number: 2215465204637558727 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Iguis, Jessa | 01/27/2026 | 12:43 AM | 12:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 1/27/26 Start Time: 12: 43 AM End Time: 12:52 AM Issue: citrix froze , error in denali, Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Francisco, April Rose | 01/27/2026 | 12:43 AM | 1:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26,2026 Start Time: 12:43 AM End Time: 01:01 AM Issue: Was kicked out on Citrix while on ready Account Number: 2251280634904059361 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Contillo, Jerome | 01/27/2026 | 1:03 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/27/2026 Start Time: 1:03 AM End Time: 1:08 AM Issue: citrix froze| PDA error Account Number: 6067356557144898222 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Cawaling, Jeneron | 01/27/2026 | 1:23 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Jeneron Cawaling Shift Date: 1/27/26 Start Time: 1: 23 AM End Time: 1:26 AM Issue: Citrix disconnected while on break, and PDA was only loading after stamping to Ready. Had to finish the case first before restarting PDA. Account Number: 1774709028254122580 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Obalo, Allen Carl | 01/28/2026 | 7:42 PM | 7:49 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bayhon, Katrina | 01/28/2026 | 8:38 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Repull tools such as Avaya and PDA. Endorsed call for a callback. |
| Guevarra, Lander John | 01/28/2026 | 5:00 PM | 5:02 PM | Avaya Issue - Freeze | Name: Lander John Guevarra Shift Date: 2 January 2026 Start Time: 5:00 PM End Time: 5:02 PM Issue: PDA IDLE Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Ann Charmaine Acirit (CW) |
| Besa, Josh Rainer | 01/28/2026 | 8:32 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, avaya, vpn, and citrix. |
| Andojar, Ma Angeline | 01/28/2026 | 8:38 PM | 8:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ Kicked out of Citrix / Repull up tools Endorsed call for a callback. |
| Cordovero, Jinky | 01/28/2026 | 5:01 PM | 5:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/28/26 Start Time: 5:01pm End Time: 5:12pm Issue: CAN'T USE APP(AUTO CLOSE) TEAMS, CHROME AND EDGE Account Number: 1348083897667699726 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Villarosa, Gerry | 01/28/2026 | 8:35 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on call | Restart VPN, AVAYA and repull up tools |
| Cordovero, Jinky | 01/28/2026 | 6:36 PM | 6:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/28/26 Start Time: 6:36pm End Time: 6:45pm Issue: CITRIZ FROZE Account Number: 1528871607944231944 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Declaro, Lalyn | 01/28/2026 | 8:41 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then disconnected/ PDA error/ need to repull up Citrix, restart VPN, and Avaya |
| Baler, Nathaniel Victor | 01/28/2026 | 8:53 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/28/26 Start Time: 8:53 PM End Time: 8:57 PM Issue: Citrix froze while working on case. Denali error Athene Case ID: PP-ESC-126672015967134219 Account Number: 1825476087756683727 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Icay, Nethanel | 01/28/2026 | 8:45 PM | 9:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out while on call |
| Batilaran, Frenzy Earl Sydney | 01/28/2026 | 8:38 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. Repull tools such as Avaya and PDA. Endorsed call for a callback. |
| Francisco, April Rose | 01/28/2026 | 8:45 PM | 9:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 26,2026 Start Time: 08:45 PM End Time: 09:18 PM Issue: Citrix froze while on ready .PDA on error. Account Number:2077830628867390166 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Lagumbay, Daniela Marie | 01/28/2026 | 8:50 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / got kicked out of Citrix, Pull up tools again (Avaya, Citrix, PDA) see less |
| Cawaling, Jeneron | 01/28/2026 | 9:26 PM | 9:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/28/26 Start Time: 9:26 PM End Time: 9:30 PM Issue: Citrix disconnected. Had to stamped to billable to make sure no case will come in. Restarted PDA. Account Number: 5330210998023000880 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: |
| Andrade, Tresha | 01/28/2026 | 8:48 PM | 9:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / got kicked out of Citrix, Pull up tools again (Avaya, Citrix, PDA) |
| Carlos, Anna Mae | 01/28/2026 | 10:09 PM | 10:12 PM | Avaya Issue - Freeze | Valid Error |
| Alsagon, Loriely Anne | 01/28/2026 | 8:43 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call. got kickout in citrix call still on the line, having issue signing in Citrix. had to restart thrice and repull up tools |
| Ambrosio, Mica | 01/01/2026 | 5:51 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix and need to start again while on the call |
| Ambrosio, Mica | 01/27/2026 | 6:28 AM | 6:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call need to sign out because its not working |
| Zurbano, Ma Evonne | 01/27/2026 | 7:23 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Abolucion, Jodelyn | 01/27/2026 | 2:55 AM | 2:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown | citrix kicked out while on lunch |
| Casador, Christian Neri | 01/27/2026 | 8:24 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error, logged out avaya |
| Martus, Feleah Mae | 01/27/2026 | 1:30 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Borda, Ginalyn | 01/28/2026 | 6:05 PM | 6:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Arlene |
| Veronica, Nino | 01/28/2026 | 10:00 PM | 10:01 PM | Citrix Latency - Change Citrix Server | n/a |
| Briones, Lorrie Miles | 01/28/2026 | 7:40 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH DEMI |
| Pacurza, Rhea | 01/28/2026 | 7:41 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Gan, Mikael Van | 01/28/2026 | 7:51 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Alejandro, Crisnavel | 01/28/2026 | 7:59 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Ayuda, Ma Victoria | 01/26/2026 | 7:55 AM | 8:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue happened during avail/No account pulled up. |
| Cabe, Marchelle | 01/28/2026 | 10:00 PM | 10:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Espinosa Jr, Mervin | 01/26/2026 | 8:14 AM | 8:14 AM | Citrix Froze - CONTACTS DISCONNECTED | system issue occurred while avail and no affected accounts. |
| Lopez, Jocelyn | 01/28/2026 | 4:00 PM | 4:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Jocelyn Lopez Shift Date: 01/28/2026 Start Time: 04:00 PM End Time: 04:02 PM Issue: Loading citrix as well as PDA Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4 - C Production Floor: 5th VPN Used: PHX |
| Cabe, Marchelle | 01/28/2026 | 10:30 PM | 10:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error |
| Cortes, Jd Grace | 01/28/2026 | 4:09 PM | 4:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/28/2026 Start Time: 04:09 PM End Time: 04:24 PM Issue: Had to log out because of tele connectors issue/ not working properly, cx can't understand me because the line is cutting in and out. Need to change PC and restart Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4 - E Production Floor: 5TH FLOOR |
| Ordines, Kent Lester | 01/28/2026 | 5:16 PM | 5:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-28-2026 Start Time: 5:16PM End Time: 5:26PM Issue: //Citrix froze// vpn disconnected// Account Number: Case ID: 247002093 call disconnected while on the validation stage Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-G Production Floor: 5th |
| Cervanez, Pearly Jean | 01/28/2026 | 7:40 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH DEMI |
| Lopez, Jocelyn | 01/28/2026 | 4:29 PM | 4:54 PM | No Audio - PDA/ other tools still functional | Name: Jocelyn Lopez Shift Date: 01/28/2026 Start Time: 04:29 PM End Time: 04:54 PM Issue: Change station due to avaya audio issue Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4 - C - 4-E Production Floor: 5th |
| Ibanez, Anacel | 01/28/2026 | 5:42 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-29-2026 Start Time: 5:42PM End Time: 6;12PM Issue: //Citrix froze// vpn disconnected//avaya take time to pull up Account Number: Case ID: 1216029186826514431 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: callbacker Ticket: N/A POD # & Letter: 10-c Production Floor: 5th VPN Used: PHX |
| Awayan, Andrea | 01/28/2026 | 7:49 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: awayan andrea Shift Date: 1-29-2026 Start Time: 7:49PM End Time: 7:51PM Issue: //Citrix froze// vpn disconnected//avaya take time to pull up Account Number: Case ID: 1361180084247702950 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: callbacker Ticket: N/A POD # & Letter: 11 b Production Floor: 5th |
| Pangilinan, Diego Carlo | 01/28/2026 | 7:46 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Gallardo, Kian Jan | 01/28/2026 | 7:55 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Bacas, Maxine Rose | 01/28/2026 | 7:41 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 28, 2026 Start Time: 07:41 PM End Time : 8:07 PM Issue: Citrix froze while on READY// Citrix kicked out/ // ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-E Production Floor: 5TH FLOOR VPN Used: PHX |
| Cadorna, Diomelyn Jane | 01/28/2026 | 7:46 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-28-2026 Start Time: 7:46 pm End Time: 8:11 pm Issue: vpn disconnected \\ citrix kicked out \\ cannot access citrix had to restart pc \\ set up avaya Account Number: 1396434526269289864 Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Ticket: POD # & Letter: 4B Production Floor: 5th VPN Used: PHX |
| Arellano, Bea Luz | 01/28/2026 | 7:52 PM | 8:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Bea Luz Arellano Shift Date: 01/28/2026 Start Time: 7:52 PM End Time: 8:22 PM Issue: Citrix froze and I got kicked out. I tried to reopen Citrix but only a white screen was showing. After restarting, my tools disappeared, so I need to pull them up again. Avaya also disconnected and needs to be reopened. Account Number: na Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: na Ticket: POD # & Letter: 11 - C Production Floor: 5th Floor VPN Used: PHX |
| Dalumpines, Athea Trisha | 01/26/2026 | 8:22 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. |
| Cortes, Jd Grace | 01/28/2026 | 7:57 PM | 8:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/28/2026 Start Time: 07:57 PM End Time: 08:27 PM Issue: System freeze while on chat. had to wait for 5 mins for the citrix to disconnected. had to restart but chat is still there and PDA shpws' error. had to assist chat first but cannot do outbound since got kick out to avaya, cannot restart. Account Number: 1838011918867003190 Was the call disconnected?: NO Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 3 - C Production Floor: 5TH FLOOR VPN Used: PHX |
| Ordines, Kent Lester | 01/28/2026 | 8:10 PM | 8:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-28-2026 Start Time: 8:10PM End Time: 8:32PM Issue: //Avaya issue, dont have audio on the cx side// switch PC Account Number: 5638063325161042634, 1755157004644240837 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-F |
| Castro, Harvey Nicolai Andrew | 01/28/2026 | 8:00 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Lopez, Jocelyn | 01/28/2026 | 8:44 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/28/2026 Start Time: 08:44 PM End Time: 08:56 PM Issue: PDA error while on call | was able to finished the call - restart PDA Account Number: 2186589170831955157 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4-E Production Floor: 5th VPN Used: PHX |
| Practisala, Pearly Ann | 01/28/2026 | 7:43 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Borda, Ginalyn | 01/28/2026 | 9:40 PM | 9:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH DEMI |
| Cervanez, Pearly Jean | 01/28/2026 | 10:26 PM | 10:36 PM | No Audio - PDA/ other tools still functional | Assisted By: COACH DEMI |
| Artates, Micha Ella | 01/28/2026 | 7:50 PM | 8:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/28/2026 Start Time: 08:44 PM End Time: 08:56 PM Issue: PDA error while on call | was able to finished the call - restart PDA Account Number: 2186589170831955157 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4-E Production Floor: 5th |
| Adrales, Rose Mae | 01/27/2026 | 5:42 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CX concern resolved |
| Ordines, Kent Lester | 01/28/2026 | 9:31 PM | 9:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-28-2026 Start Time: 9:31PM End Time: 9:48PM Issue: //citrix froze// restated pc Account Number: 2178097484659978157, 1244672089826688827 Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-F Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/28/2026 | 9:53 PM | 10:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-29-2026 Start Time: 9:53PM End Time: 10:12PM Issue: //Citrix froze// vpn disconnected//avaya take time to pull up/citrix disconnected Account Number: Case ID: 1247040495/reference # Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: callbacker Ticket: N/A POD # & Letter: 10-c Production Floor: 5th |
| Albay, Alrry | 01/28/2026 | 6:47 PM | 7:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze during the call. The call stayed connected but has no audio. TM initiated ghost spiel. |
| Diamonon, Fons Fernando | 01/28/2026 | 7:45 PM | 7:56 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Kicked out of citrix while on break. Had to restart citrix, tools and avaya/PDA |
| Cahilig, Raven Roe | 01/28/2026 | 7:58 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Diama, Joana Marie | 01/28/2026 | 8:02 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Citrix froze while on call. Call no longer active when returned. Restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Diocena, Karl Vincent | 01/28/2026 | 8:45 PM | 8:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Andrade, Yvonie | 01/28/2026 | 8:51 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while on call, PDA Error, no audio on call, delivered ghost spiel, stamp to ready. |
| Bisnar, Ma Lucevie | 01/28/2026 | 8:43 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze while waiting for the next call, kicked out from citrix, stamp to ready. |
| De Juan, Ivan Raphael | 01/27/2026 | 6:15 AM | 6:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Was on break when sysdown happened |
| Magluyan, Grace Alondra Joy | 01/26/2026 | 1:36 AM | 1:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. PDA went into error. Affected account: *1757122693563916493 |
| Simon, Cheryll Grace | 01/27/2026 | 5:46 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call | endorsed for callback |
| Vega, Genre Judd | 01/27/2026 | 6:29 AM | 6:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | sysdown occurred while avail. |
| Dongon, Andrea Marie | 01/27/2026 | 5:52 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for callback. |
| Leccio, Queen Pearl | 01/27/2026 | 5:52 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Bernas, Cesa Marie | 01/27/2026 | 7:08 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Endorsed for callback |
| Ambay, Anne Nicole | 01/28/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Pinaroyo, Rica Mae | 01/28/2026 | 10:05 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Rapista, Sarah Jane | 01/28/2026 | 11:43 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Albay, Cymon | 01/28/2026 | 10:00 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. AVAYA FIX |
| Dela Cruz, Pearl May | 01/27/2026 | 5:52 AM | 6:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0839647 |
| Alayon, Alyn Joy | 01/28/2026 | 10:00 PM | 10:19 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Salcedo, Angelie | 01/27/2026 | 6:20 AM | 6:44 AM | Citrix Disconnected/PDA/Denali Error - after Break | IMS0839647 |
| Scobie, Rosalie | 01/28/2026 | 11:36 PM | 11:48 PM | Citrix Latency - Change Citrix Server | n/a |
| Carlos, Anna Mae | 01/28/2026 | 11:51 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Tariao, John David | 01/28/2026 | 10:00 PM | 10:04 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away |
| Bolante, Pholla Jeve | 01/28/2026 | 10:00 AM | 10:21 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. Assisted by WF Yan |
| Pantaleon, Laurence | 01/28/2026 | 11:30 PM | 11:39 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Lamayo, Alvin | 01/28/2026 | 10:05 PM | 10:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Lamayo, Alvin | 01/28/2026 | 7:42 PM | 7:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| So, Amber Mae | 01/26/2026 | 4:48 AM | 4:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact got disconnected. Affected account: *1864519732408143612 PDA went into error. |
| Tanong, Kelly | 01/28/2026 | 8:50 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Magallanes, Dylan Matthew | 01/28/2026 | 8:24 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Graciadas, John Wilbert | 01/26/2026 | 5:09 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Valid system down reported. Ticket Number: IMS0839595 |
| Capawan, Jherico | 01/28/2026 | 7:53 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Quirino, Rio Mae | 01/28/2026 | 11:47 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Bacuta, Rodelyn | 01/28/2026 | 11:37 PM | 11:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Dicon, Reymelyn Grace | 01/28/2026 | 5:00 PM | 5:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Nobleza, Ronelyn | 01/28/2026 | 11:52 PM | 12:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Dicon, Reymelyn Grace | 01/28/2026 | 12:45 AM | 1:08 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Aguilar, Leanne Kaye | 01/28/2026 | 11:44 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Deocampo, Dennis | 01/28/2026 | 7:48 PM | 8:05 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | NA |
| Ebacuado, Khaleen Kaye | 01/28/2026 | 11:56 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Leccio, Queen Pearl | 01/28/2026 | 10:00 AM | 10:05 AM | Citrix Issue - Sitewide Downtime | occurred at start of shift. |
| Deocampo, Dennis | 01/28/2026 | 11:49 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Solis, Mary Louise | 01/28/2026 | 10:00 AM | 10:17 AM | Citrix Latency - Change Citrix Server | Issue happened during Setting up/start of shift/No account pulled up. |
| Delfin, Wenjiel | 01/26/2026 | 10:44 PM | 10:54 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Abag, Jay | 01/26/2026 | 9:56 PM | 10:09 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Encina, Felix John | 01/26/2026 | 6:02 AM | 6:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid system down reported Ticket Number: IMS0839595 |
| Magluyan, Grace Alondra Joy | 01/26/2026 | 5:37 AM | 6:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's Citrix logged out and PDA went into error while on lunch. Valid sysdown reported Ticket Number: IMS0839595 |
| Amparo, Ana Roces | 01/26/2026 | 5:45 AM | 6:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and PDA went into error while on lunch. Ticket Number: IMS0839595 |
| So, Amber Mae | 01/26/2026 | 7:38 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and PDA went into error while on lunch. Valid system down reported. Ticket Number: IMS0839595 |
| Mendoza, Julie Ann | 01/28/2026 | 11:48 AM | 11:52 AM | Avaya Issue - Freeze | Avaya Issue and Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Dorado, Ricardo Jesus III | 01/28/2026 | 12:12 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Balona, Shela | 01/28/2026 | 12:06 AM | 12:15 AM | Avaya Issue - Freeze | Kicked out while on call |
| Benid, Rose Anne | 01/28/2026 | 11:36 AM | 11:46 AM | Avaya Issue - Freeze | Citrix Latency - Change Citrix Server |
| Oquendo, Jemart | 01/28/2026 | 12:11 AM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Degoma, Rachel | 01/28/2026 | 12:15 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Nobleza, Ronelyn | 01/28/2026 | 12:20 AM | 12:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Ordines, Kent Lester | 01/28/2026 | 11:49 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-28-2026 Start Time: 11:49 PM End Time: 12:00 aM Issue: //citrix froze// avaya pull up and restart log in to citrix Account Number:2052226649745858924 |
| Salas, Ma Joyce | 01/28/2026 | 11:40 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-28-2026 Start Time: 11:40 PM End Time: 12:00 AM Issue: Citrix froze and VPN got disconnected. I had to repull-up all the tools again Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4F |
| Bacas, Maxine Rose | 01/28/2026 | 11:42 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 28, 2026 Start Time: 11:42 PM End Time : 12:06 AM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1688630270614354299 Was the call disconnected?: YES Was a customer callback required?: No as system downtime occurred right after I received this call/ No info about cx concern Who was the callback endorsed to?:N/A |
| Murillo, Vanessa | 01/28/2026 | 11:46 PM | 12:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Name:Van Murillo Shift Date: 1-28-2026 Start Time: 11:46 PM End Time: 12:06 AM Issue: Citrix froze and logged out while on call. Account Number: 5458160095518052217 Was the call disconnected?: no Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Darwin Ticket: POD # & Letter: 10-E |
| Cortes, Jd Grace | 01/28/2026 | 11:58 PM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: JD GRACE CORTES Shift Date: 01/28/2026 Start Time: 11:58 PM End Time: 12:30 AM Issue: System freeze while on chat. chat not disconnected. had to restart but chat is still there and PDA shows' error. had to assist 2 chat first but cannot do outbound since got kick out to avaya, cannot restart. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 3 - C Production Floor: 5TH FLOOR |
| Practisala, Pearly Ann | 01/28/2026 | 11:47 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Cadorna, Diomelyn Jane | 01/28/2026 | 12:16 AM | 12:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Diomelyn Jane Cadorna Shift Date: 1-28-2026 Start Time: 12:16 am End Time: 12:33 am Issue: sysdown after lunch \\ citrix kicked out \\ cannot access citrix so I had to restart pc twice however when I accessed the citrix my lunch time is still running and it's over for more than 6 mins Account Number: Was the call disconnected?: No Was a customer callback required?: No Who was the callback endorsed to?: Ticket: POD # & Letter: 4B |
| Briones, Lorrie Miles | 01/28/2026 | 11:40 PM | 11:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: COACH ARLENE |
| Espolong, Kim Robert | 01/28/2026 | 11:58 PM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Kim RObert M. Espolong Shift Date: 1-28-2026 Start Time: 11:58 PM End Time: 12:35 am Issue: citrix got kick out while on call with the cx while validating the account already tried to switch to another pc but encountered a grace period had to re pull up tools Account Number: n/a Was the call disconnected?: yes Was a customer callback required?: No Who was the callback endorsed to?: |
| Alejandro, Crisnavel | 01/28/2026 | 11:47 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Torres, Maycel | 01/28/2026 | 11:15 PM | 11:24 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Citrix Froze/Was not able to use my Citrix could not press anything/Had an agreement with cx to disconnect the call/Spark was loading had severe |
| Tondo, Melyn | 01/28/2026 | 11:08 PM | 11:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya disconnected/ got kicked out of Citrix after lunch, Pull up tools again (Avaya, Citrix, PDA) |
| Dela Cruz, Pearl May | 01/28/2026 | 10:00 PM | 10:34 PM | Citrix Latency - Change Citrix Server | IMS0839697 |
| Arellano, Bea Luz | 01/28/2026 | 12:08 PM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/28/2026 Start Time: 12:08 PM End Time: 12:37 PM Issue: Citrix froze and I got kicked out. I tried to reopen Citrix but only a white screen was showing. After restarting, my tools disappeared, so I need to pull them up again. Avaya also disconnected and needs to be reopened. Account Number: 2224144449291406589 Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: na Ticket: POD # & Letter: 11 - C Production Floor: 5th Floor VPN Used: PHX |
| Bascos, Kyle | 01/28/2026 | 11:38 PM | 12:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / got kicked out of Citrix, Pull up tools again (Avaya, Citrix, PDA) |
| Oquendo, Romel John | 01/28/2026 | 10:37 PM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on messaging/ VPN and avaya disconnected/ PDA error/ Messaging continued within the sysdown duration. |
| Cervanez, Pearly Jean | 01/28/2026 | 11:40 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Whyne |
| Saquita, Jashsen Mea | 01/26/2026 | 7:25 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break. Reopen citrix but did not mirror so teammate had to restart citrix |
| Bacas, Maxine Rose | 01/28/2026 | 12:29 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 28, 2026 Start Time: 12:29 AM End Time : 12:44 AM Issue: Audio issue/ 3 consecutive ghost call that I cannot hear the customer/ tried to change the tele connector but still the same issue/ was advised by coach Kaylen to change POD from 11- E to 12-C// re pull up to the new POD/ Account Number: 1773466250331810078 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: NO Ticket: POD # & Letter: 11-E Production Floor: 5TH FLOOR VPN Used: PHX |
| Gan, Mikael Van | 01/28/2026 | 11:52 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Andrade, Tresha | 01/28/2026 | 8:48 PM | 9:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze / got kicked out of Citrix, Pull up tools again (Avaya, Citrix, PDA) |
| Gallardo, Kian Jan | 01/28/2026 | 12:04 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Demi |
| Bautista, Demmeth | 01/28/2026 | 6:05 PM | 6:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error |
| Castro, Harvey Nicolai Andrew | 01/28/2026 | 12:00 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Whyne |
| Durana, Alysa Charamae | 01/28/2026 | 11:44 PM | 11:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Have to restart Avaya / PDA error |
| Pacurza, Rhea | 01/28/2026 | 11:56 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Whyne |
| Diamonon, Fons Fernando | 01/28/2026 | 11:42 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Kicked out of citrix while on chat. Had to restart citrix, tools and avaya/PDA |
| Unasin, Kyla | 01/28/2026 | 10:00 PM | 10:27 PM | Citrix Latency - Change Citrix Server | Citrix Black Screen - Denali Loading |
| Obafial, Mark Gyzzynn | 01/28/2026 | 12:00 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Cahilig, Raven Roe | 01/28/2026 | 11:59 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Upod, Nina Marie | 01/28/2026 | 11:53 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze and kicked out of Citrix. |
| Ayuda, Ma Victoria | 01/27/2026 | 9:53 PM | 10:07 PM | Citrix Latency - Change Citrix Server | Teammate encountered severe latency in citrix which she had to change to a different server. Ticket Number: IMS0839703 |
| Oquendo, Romel John | 01/28/2026 | 10:37 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on messaging/ VPN and avaya disconnected/ PDA error/ Messaging continued within the sysdown duration. |
| Pangilinan, Diego Carlo | 01/28/2026 | 11:47 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Balberona, Ryah Mae | 01/28/2026 | 12:06 AM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | kick out of citrix while on break |
| Ang, Princess | 01/28/2026 | 12:00 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected after break | needs to restart citrix and pullup tools again |
| Legaspi, Amiel Dave | 01/27/2026 | 8:51 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Llegue, Bench Rhamsey | 01/28/2026 | 11:54 PM | 12:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Delfin, Precious Eleanor | 01/28/2026 | 12:10 AM | 12:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call my citrix froze and need to disconnect vpn - kicked out to citrix/tried to access citrix but I need to restart - need to setup tools and connect to vpn/avaya again |
| Cuare, Rey John | 01/28/2026 | 8:36 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Mateo, Mary Claresse | 01/28/2026 | 8:39 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error. Re pull up all tools. |
| Pangilinan, Diego Carlo | 01/28/2026 | 12:22 AM | 12:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| De Jose, Jan Cedrex | 01/28/2026 | 8:38 PM | 8:42 PM | Avaya Issue - Freeze | Assisted by Coach Allie |
| Ciudad, John Lawrence | 01/28/2026 | 12:12 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Conlu, Ma Josefa | 01/28/2026 | 12:38 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Futotana, Abegaell | 01/28/2026 | 12:38 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix froze and kicked out of citrix while on call. Had to restart VPN, avaya and PDA. |
| Legaspi, Amiel Dave | 01/28/2026 | 12:46 AM | 12:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Mateo, Mary Claresse | 01/28/2026 | 1:38 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error after lunch break. |
| Gonzales, Jovelyn | 01/28/2026 | 12:49 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Besa, Josh Rainer | 01/28/2026 | 12:33 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, avaya, vpn, and citrix. |
| Andojar, Ma Angeline | 01/28/2026 | 12:51 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix after Lunch / PDA Error /Repull up Avaya, Citrix and PDA |
| Cuare, Rey John | 01/28/2026 | 12:36 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted by Coach Allie |
| Villarosa, Gerry | 01/28/2026 | 12:40 AM | 1:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on call | Restart VPN, AVAYA and repull up tools |
| Ponsaran, Mary Flor | 01/26/2026 | 7:25 AM | 7:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Declaro, Lalyn | 01/28/2026 | 12:35 AM | 1:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on lunch then kicked out from Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load |
| Varcas, Shennar | 01/26/2026 | 7:30 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Kickout while on break | restart citrix |
| Batilaran, Frenzy Earl Sydney | 01/28/2026 | 12:36 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/kicked out of citrix after lunch/had to restart and pull up tools |
| Alegria, Princess Sharah Jade | 01/26/2026 | 7:05 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Andrade, Tresha | 01/28/2026 | 12:46 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected / avaya issue and VPN issue |
| Bula, Esther | 01/27/2026 | 12:30 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Esther Bula Shift Date: 28 January 2026 Start Time: 12:30 AM End Time: 12:41 AM Issue: error in Denali while on Billable Training. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-G Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Francisco, April Rose | 01/28/2026 | 12:39 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 26,2026 Start Time: 12:39 AM End Time: 12:55 AM Issue: Was kicked out on Citrix while on break. Restart PDA Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Jobelle |
| Iguis, Jessa | 01/27/2026 | 12:30 AM | 12:38 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Jessa Iguis Shift Date: 01/28/26 Start Time: 12:30 AM End Time: 12:38 AM Issue: error in denali while on billable Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Lopez, Jocelyn | 01/28/2026 | 12:48 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/28/2026 Start Time: 12:48 AM End Time: 12:59 AM Issue: PDA error while on call | cx disconnected - restart PDA Account Number: 2009557341658631702 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Darwin Ticket: POD # & Letter: 4-E Production Floor: 5th VPN Used: PHX |
| Ligson, Jonnibelle | 01/26/2026 | 7:51 AM | 8:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Cawaling, Jeneron | 01/28/2026 | 12:33 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/28/26 Start Time: 12:33 AM End Time: 12: 40 AM Issue: Citrix disconnected while on Billable Training Account Number: n/a Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Villanueva, Joevil Paul | 01/27/2026 | 12:30 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Joevil Paul Villanueva Shift Date: 28 January 2026 Start Time: 12:30 am End Time: 12:41 am Issue: Citrix disconnected while on Billable Training. Account#: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-G Production Floor: 5th flr VPN Used: LVS Assisted By: Coach Ann Charmaine |
| Baler, Nathaniel Victor | 01/27/2026 | 12:30 AM | 12:41 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Name: Nathaniel Victor Baler Shift Date: 1/28/26 Start Time: 12:30 AM End Time: 12;39 AM Issue: Logged out of citrix while on billable training, Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Donguines, Dia | 01/28/2026 | 10:49 PM | 10:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Dia Donguines Shift Date: 28 January 2026 Start Time: 10:49 PM End Time: 10:58 PM Issue: Kicked out of Citrix while on Lunch. Need to re-start Citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Belle |
| Busia, John Paul | 01/26/2026 | 9:44 AM | 9:45 AM | Avaya Issue - Freeze | PDA error while waiting for the next call | restart PDA |
| Carlos, Anna Mae | 01/28/2026 | 1:20 AM | 1:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Guevarra, Lander John | 01/28/2026 | 10:32 PM | 10:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Lander John Guevarra Shift Date: 28 January 2026 Start Time: 10:32 PM End Time: 10:46 PM Issue: citrix kick out all tools removed Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Cawaling, Jeneron | 01/28/2026 | 10:33 PM | 10:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Jeneron Cawaling Shift Date: 1/28/26 Start Time: 10:33 PM End Time: 10:38 PM Issue: Athene is only showing up a white screen, had close PDA and restart. Stamped to billable so that I could deliver the case Account Number: 1828489919821165164 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Dalmino, Josie | 01/28/2026 | 1:00 AM | 1:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on async. when trying to set up again | encountered issue with avaya since it take too long to open | need time to set up all the tools as well | need to restart all tools |
| Caldea, Anne Emirald | 01/28/2026 | 1:00 AM | 1:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error |
| Ropa, Nina Grace | 01/28/2026 | 5:07 PM | 5:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/28/26 Start Time: 5:07 pm End Time:5:25 pm Issue: Denali shows “Idle” every time I receive cases| PP-ESC-126672011672166846 and PP-ESC-126672011672166848. reported to WF Mollie and was advised to re start Avaya and Denali| Account Number: 6035649789870368631 and 1679165426305725201 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Villanueva, Joevil Paul | 01/28/2026 | 1:09 AM | 1:14 AM | No Audio - PDA/ other tools still functional | Name: Joevil Paul Villanueva Shift Date: 28 January 2026 Start Time: 1:09 am End Time: 1:14 am Issue: NEXIDIA not working / need to reopen AVAYA Account#: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-G Production Floor: 5th flr VPN Used: LVS Assisted By: Coach Jobelle |
| Alarba, Phoebecates | 01/26/2026 | 9:48 AM | 9:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Alarba, Phoebecates | 01/27/2026 | 1:13 AM | 1:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Cobrado, Ma Cyrine | 01/28/2026 | 12:09 AM | 12:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while engaged in a call | No audio Contact disconnected |
| De Jose, Jan Cedrex | 01/28/2026 | 12:42 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Deita, Kimberly | 01/27/2026 | 1:09 AM | 1:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected. Transferred to another station due to nonworking tele connector. |
| Magluyan, Grace Alondra Joy | 01/27/2026 | 9:50 PM | 10:10 PM | Citrix Latency - Change Citrix Server | Teammate encountered severe latency of citrix which requires to change to a different server. Ticket Number: IMS0839703 valid system down reported |
| Acoyong, Angel Joy | 01/28/2026 | 12:36 AM | 12:40 AM | Avaya Issue - Freeze | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Daniel, Mark Jojit | 01/28/2026 | 1:30 AM | 1:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ call disconnected |
| Obalo, Allen Carl | 01/28/2026 | 11:43 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: PDA error / Citrix Freeze Sysdown: Sysdown / PDA Error |
| Ofalla, Louis Kenneth | 01/28/2026 | 11:45 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: PDA error / Citrix Freeze Sysdown: Sysdown / PDA Error |
| Algarne, Roby Jean | 01/28/2026 | 1:33 AM | 1:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ call disconnected |
| Fullo, Danica | 01/28/2026 | 1:36 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen freeze, PDA 2.0 error |
| Lopez, Jean | 01/28/2026 | 8:56 AM | 9:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Arbolado, Danielle | 01/28/2026 | 1:35 AM | 1:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error |
| Arao, Joy | 01/28/2026 | 1:32 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze while on call |
| Tebia, Brian Shane | 01/28/2026 | 1:38 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen freeze, PDA 2.0 error |
| Tuyay, Shantal | 01/28/2026 | 1:40 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error (disconnected call) |
| So, Amber Mae | 01/27/2026 | 1:32 PM | 1:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and no affected account |
| De Jose, Jan Cedrex | 01/28/2026 | 8:56 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Anisco, Jannah Gift | 01/28/2026 | 1:39 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/ PDA error |
| Anuales, Neste Rose | 01/28/2026 | 8:38 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Veronica, Nino | 01/28/2026 | 1:35 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen freeze, PDA 2.0 error |
| Candoleta, Janine Pearl | 01/28/2026 | 12:32 AM | 1:14 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools after lunch |
| Bayhon, Katrina | 01/28/2026 | 1:05 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools after lunch |
| Lagumbay, Daniela Marie | 01/28/2026 | 12:53 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze during call, kick out of citrix, avaya issue took too long to load and pull up all tools |
| Alsagon, Loriely Anne | 01/28/2026 | 1:13 AM | 1:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call was not able to pull up any account, ghost spiel provided, cx unresponsive |
| Icay, Nethanel | 01/28/2026 | 1:01 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools after lunch |
| Diocena, Karl Vincent | 01/28/2026 | 12:44 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: While on call, the citrix froze and disconnected | call got dc affter citrix was DC | had to restart citrix multiple times VPN and relogin in on avaya and denali |
| Amparo, Ana Roces | 01/27/2026 | 1:40 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze Affected account: *5345560414699891265 |
| Beltran, Mary Grace | 01/28/2026 | 1:43 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error While on Ready/Avail |
| Abolucion, Jodelyn | 01/28/2026 | 1:41 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Billones, Ralph Elliz | 01/28/2026 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze, vpn disconnected, was able to reply cx's at 1:42 until 1:45 |
| Bantigue, Jonna Mae | 01/28/2026 | 11:57 PM | 12:33 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Unasin, Kyla | 01/28/2026 | 1:49 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error need to finish two chats before stamping ready again |
| Guevara, Prince Carl | 01/28/2026 | 11:52 PM | 12:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dariagan, Esequela May | 01/28/2026 | 11:49 PM | 12:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dy, Aaron Matthew | 01/28/2026 | 1:47 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CONTACTS DISCONNECTED in PDA, call is still in avaya however there is no audio. I was Kicked out of citrix and needed to change a different citrix because I am being kicked out multiple times and no available tools restarted citrix also multiple times. |
| Arbis, Klarenz | 01/28/2026 | 11:41 PM | 11:59 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bolante, Pholla Jeve | 01/28/2026 | 2:04 AM | 2:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the customer while PDA is error. Citrix Froze - CONTACTS NOT DISCONNECTED |
| Borlado, Lady Mae | 01/28/2026 | 12:03 PM | 12:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 01/28/2026 | 1:33 AM | 1:39 AM | No Audio - PDA/ other tools still functional | NA |
| Dicon, Reymelyn Grace | 01/28/2026 | 1:00 AM | 1:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Magallanes, Dylan Matthew | 01/28/2026 | 12:32 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | 35 |
| Dicon, Reymelyn Grace | 01/28/2026 | 8:00 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Tariao, John David | 01/28/2026 | 1:53 AM | 1:55 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to relaunched PDA and stamp on ready right away. |
| Celoso, Ma Christina | 01/28/2026 | 12:15 AM | 1:19 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Teodosio, Angelica | 01/28/2026 | 2:03 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready immediately. |
| Lamayo, Alvin | 01/28/2026 | 10:50 PM | 11:13 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Salcedo, Angelie | 01/28/2026 | 1:39 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Villaruz, Rhen Mae | 01/28/2026 | 1:44 AM | 1:53 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnect, PDA error need to finish two chats. |
| Quibrantar, John Paul Phillip | 01/28/2026 | 1:49 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN LOG OUT FROM CITRIX AND AVAYA |
| Villanueva, Joevil Paul | 01/28/2026 | 1:28 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Joevil Paul Villanueva Shift Date: 28 January 2026 Start Time: 1:28 am End Time: 1:36 am Issue: NEXIDIA not working / need to reopen NEW Citrix and AVAYA Account#: 1399067898407258846 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 6-G Production Floor: 5th flr VPN Used: LVS Assisted By: Coach Ann & Jobelle |
| Scobie, Rosalie | 01/28/2026 | 1:40 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | " sysdown/logged out avaya/ error pn denale/gone for log out pending" |
| Briones, Mark | 01/26/2026 | 7:27 PM | 7:41 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Rance, Clem | 01/28/2026 | 2:14 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Error while on break | Restart tools. |
| Acejo, Aljune Mike | 01/28/2026 | 2:18 AM | 2:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Sabolbora, Angel Gennie | 01/26/2026 | 7:39 PM | 7:52 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Abool, Mary Gloden | 01/01/2026 | 1:38 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Ponsaran, Khrystmund | 01/26/2026 | 7:42 PM | 7:58 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Tondo, Joshua | 01/28/2026 | 2:18 AM | 2:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Ropa, Nina Grace | 01/28/2026 | 1:27 AM | 1:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/28/26 Start Time: 1:27 am End Time:5 1:33 am Issue: Citrix froze/ PDA error/ Avaya takes time to pull up Account Number: 2213791878635002004 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Espolong, Kim Robert | 01/28/2026 | 1:41 AM | 2:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kim Robert M. ESpolong Shift Date: 01/28/2026 Start Time: 1:41 AM End Time: 2:03 Issue: citrix got kick out while on call pda error had to re pull pull up tools Account Number: 4842971687055627610 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Darwin Ticket: POD # & Letter: 4-A Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/28/2026 | 1:53 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-28-2026 Start Time: 1:53AM End Time: 2:15AM Issue: //Citrix froze// vpn disconnected//avaya take time to pull up/citrix disconnected Account Number: Case ID: 5579260675904307941 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: callbacker Ticket: N/A POD # & Letter: 10-c Production Floor: 5th |
| Vili, Annie Grace | 01/28/2026 | 1:26 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Annie Grace Vili Shift Date: 1/28/26 Start Time: 1:26 AM End Time: 1:30 AM Issue: Denali shows as Idle and cases cannot be assigned. Restarted Denali. Account Number: 1828489919821165164 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 14-A Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Jobelle Geronimo |
| Dela Cruz, Pearl May | 01/28/2026 | 1:43 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown; Citrox logged out; Denali idle II after setting up, i encounetered system |
| Ordines, Kent Lester | 01/28/2026 | 1:44 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-28-2026 Start Time: 1:44AM End Time: 1:49AM Issue: //citrix froze//avaya error Account Number: na Was the call disconnected?: na Was a customer callback required?:na Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 15-F Production Floor: 5th VPN Used: PHX Assisted By: |
| Devera, Chris Bob Jasper | 01/27/2026 | 1:45 AM | 1:53 AM | Avaya Issue - Freeze | Teammate's PDA went into error while on call. Teammate had to relaunch his AVAYA. Affected account: *5209017453861000214 |
| Anisco, Jess Kendrick | 01/26/2026 | 7:39 PM | 8:10 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dilla, Ronald | 01/26/2026 | 7:56 PM | 8:15 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Briones, Mark | 01/26/2026 | 7:58 PM | 8:15 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Talabucon, Michelle | 01/26/2026 | 8:32 PM | 8:45 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Valle, Marchelle | 01/28/2026 | 1:42 AM | 1:44 AM | Citrix Latency - Change Citrix Server | resolved |
| San Miguel, Dione Rose | 01/26/2026 | 8:30 PM | 8:39 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dalumpines, Athea Trisha | 01/27/2026 | 1:48 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | The account was not yet validated |
| Beneranda, Yliaza John | 01/26/2026 | 7:36 PM | 7:46 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Bason, Jomari | 01/28/2026 | 2:24 AM | 2:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Albay, Cymon | 01/28/2026 | 1:50 AM | 1:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error call disconnected. endorsed cx for a callback. |
| Tambong, Levi | 01/28/2026 | 10:13 PM | 10:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Hari-on, Marrienne | 01/26/2026 | 8:50 PM | 9:15 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Bido, Sarra Veronica | 01/26/2026 | 8:42 PM | 8:50 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Anisco, Jannah Gift | 01/28/2026 | 2:04 AM | 2:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out |
| Briones, Mark | 01/26/2026 | 9:45 PM | 9:59 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Espinosa Jr, Mervin | 01/27/2026 | 1:50 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN got disconnected. Affected account: *4845799214949167269 |
| Briones, Mark | 01/26/2026 | 11:11 PM | 11:30 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Beneranda, Yliaza John | 01/26/2026 | 11:37 PM | 11:45 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Jore, Paul Vincent | 01/28/2026 | 2:13 AM | 2:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze / Denali error |
| Ponsaran, Khrystmund | 01/26/2026 | 5:42 PM | 11:55 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Villegas, Ruella Jane | 01/26/2026 | 11:40 PM | 11:55 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| San Miguel, Dione Rose | 01/26/2026 | 11:01 PM | 11:13 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Alegria, Princess Sharah Jade | 01/27/2026 | 1:30 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze | Kicked out of Citrix | unable to click anything and screen is frozen| Teammate had to Change station | restart Citrix and took a while to open successfully |
| Sabolbora, Angel Gennie | 01/26/2026 | 11:51 PM | 11:59 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Liganzon, John Loren | 01/27/2026 | 4:46 AM | 4:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze || PDA disconnected chat disconnected |
| Mujal, Archieval | 01/26/2026 | 11:51 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Anisco, Jess Kendrick | 01/26/2026 | 11:39 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dap-og, Florence | 01/26/2026 | 11:57 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| San Miguel, Dione Rose | 01/26/2026 | 11:49 PM | 12:10 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Dilla, Ronald | 01/26/2026 | 11:54 PM | 12:15 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Brillantes, Angel Mae | 01/27/2026 | 1:30 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Freeze | Kicked out of Citrix | unable to click anything and screen is frozen| Teammate had to Change station | restart Citrix and took a while to open successfully |
| Saquita, Jashsen Mea | 01/27/2026 | 2:25 AM | 2:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Teammate had to finished the call which ended at 2:45. Reopen citrix but did not mirror so teammate had to restart citrix |
| Briones, Mark | 01/26/2026 | 12:26 AM | 12:31 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Ligson, Jonnibelle | 01/27/2026 | 3:13 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Graciadas, John Wilbert | 01/27/2026 | 1:46 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix was froze and contact was not disconnected. Affected account: *2052399953162920543 |
| Salgado, Janelle Marie | 01/27/2026 | 3:43 AM | 3:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Ponsaran, Mary Flor | 01/27/2026 | 4:00 AM | 4:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Bido, Sarra Veronica | 01/26/2026 | 11:38 PM | 11:52 PM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Arellano, Rose Anne | 01/28/2026 | 2:36 AM | 2:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error, no call affected |
| Ortiz, Arian Mae | 01/27/2026 | 3:59 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Lopez, Jean | 01/28/2026 | 12:59 AM | 1:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Talabucon, Michelle | 01/26/2026 | 12:40 AM | 12:50 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error |
| Diocos, Fredgine Mae | 01/28/2026 | 1:42 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and PDA Error| no call affected |
| Ofialda, Jamael | 01/28/2026 | 1:40 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix DC while having call but no account pulled up // Restarted Tools |
| Billones, King Jether | 01/27/2026 | 4:04 AM | 4:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Alcones, Paula Jane | 01/28/2026 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen froze, no response heard from the CX |
| Deita, Kimberly | 01/27/2026 | 4:07 AM | 4:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error. Restarted PDA |
| Varcas, Shennar | 01/27/2026 | 4:21 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error. Restarted PDA |
| Alarba, Phoebecates | 01/27/2026 | 6:00 AM | 6:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out while on lunch. |Citrix log out while on lunch. Go back from lunch 6:00am | restart citrix |
| Fiolog, Crystal May | 01/28/2026 | 1:22 AM | 1:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citric froze and PDA error, Citrix log out and restarted citrix and PDA. |
| Fiolog, Crystal May | 01/28/2026 | 10:00 PM | 10:16 PM | Citrix Issue - Sitewide Downtime | Citric froze shown error Citrit SSL error and can't log in Avaya |
| Arboleda Jr, Arnel | 01/28/2026 | 2:58 AM | 3:17 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Saquita, Jashsen Mea | 01/27/2026 | 6:43 AM | 6:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Espinosa Jr, Mervin | 01/27/2026 | 2:01 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Teammate's citrix was disconnected while avail. no affected accounts |
| Pantaleon, Laurence | 01/28/2026 | 3:09 AM | 3:19 AM | Avaya Issue - Freeze | citrix froze, citrix kicked out (DUB citrix, restarted avaya since it is not disconnecting the call/ was able to get back using EU citrix |
| Sonio, Jomark Vincent | 01/28/2026 | 2:59 AM | 3:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Billones, Mark | 01/28/2026 | 3:10 AM | 3:23 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Esparagoza, Shiela Mae | 01/28/2026 | 3:17 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Benid, Rose Anne | 01/28/2026 | 3:22 AM | 3:27 AM | Avaya Issue - Freeze | PDA/Denali Error while waiting for call |
| Caballero, Raquel | 01/28/2026 | 3:14 AM | 3:19 AM | Avaya Issue - Freeze | citrix froze and vpn disconnected |
| Ofalla, Frank Danniel | 01/28/2026 | 3:06 AM | 3:16 AM | Avaya Issue - Freeze | kicked out of citrix while on ready |
| Salgado, Janelle Marie | 01/27/2026 | 7:11 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Alvaira, Norallie | 01/28/2026 | 2:08 AM | 2:10 AM | Avaya Issue - Freeze | : citrix froze / denali error |
| Taylor, Joeline | 01/27/2026 | 7:14 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Alvaira, Norallie | 01/28/2026 | 7:40 AM | 7:50 AM | Avaya Issue - Freeze | : kicked out of citrix / need to reset tools / denali error |
| Ligson, Jonnibelle | 01/27/2026 | 7:13 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out | Citrix Gateway loading for a long time |
| Tupaz, Alain Ray | 01/28/2026 | 3:18 AM | 3:39 AM | Avaya Issue - Freeze | Kicked out of Citrix |
| Ligson, Jonnibelle | 01/27/2026 | 7:13 AM | 7:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked out | Citrix Gateway loading for a long time when I restart citrix and had to change citrix server |
| Bernas, Cesa Marie | 01/27/2026 | 12:06 AM | 12:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Resolved Cx concern |
| Varcas, Shennar | 01/27/2026 | 8:02 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while engaged in a call and got disconnected. Reopen citrix but did not mirror so teammate had to restart citrix |
| Hierro, Alnie Glaze | 01/28/2026 | 3:21 AM | 3:37 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Varcas, Shennar | 01/27/2026 | 7:19 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Kicked out | Citrix Gateway loading for a long time | had to change citrix server |
| Ponsaran, Mary Flor | 01/27/2026 | 8:02 AM | 8:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call and call got disconnected. Reopen citrix but did not mirror so teammate had to restart citrix |
| Sonio, Jomark Vincent | 01/28/2026 | 12:30 AM | 1:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | cannot login to pda, error message "The user is already logged in on another place" Account Number: |
| Sonio, Jomark Vincent | 01/28/2026 | 12:30 AM | 1:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | cannot login to pda, error message "The user is already logged in on another place" |
| De Juan, Ivan Raphael | 01/28/2026 | 12:18 AM | 12:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | resolution provided to the customer |
| Patricio, Jason | 01/28/2026 | 1:39 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | no account pulled up |
| Adrales, Rose Mae | 01/28/2026 | 1:40 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Cx disconnected the call due to sysdown. endorsed for callback. |
| Bacuta, Shairra Joy | 01/28/2026 | 1:41 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown occurred during avail time. |
| Hierro, Alnie Glaze | 01/28/2026 | 3:21 AM | 3:37 AM | Avaya Issue - Freeze | Citrix Disconnected |
| Arconada, Eva | 01/28/2026 | 3:45 AM | 3:50 AM | Citrix Latency - Change Citrix Server | Assisted tm to restart Citrix and make sure to go on ready. |
| Ocana, Keth David | 01/28/2026 | 3:33 AM | 3:42 AM | Avaya Issue - Freeze | I need to wait to the avaya to show up |
| Billones, King Jether | 01/27/2026 | 8:00 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Tecson, Cathy | 01/28/2026 | 1:45 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Deita, Kimberly | 01/27/2026 | 8:09 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and PDA Error. Restarted PDA |
| Cortes, Gabriel | 01/28/2026 | 1:37 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Simon, Cheryll Grace | 01/28/2026 | 1:37 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. |
| Deviente, Jenny | 01/28/2026 | 1:38 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for a callback |
| Casimero, Ma Jonaville | 01/28/2026 | 3:23 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Iguin, Harlyn Mae | 01/28/2026 | 3:03 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected- call not disconnected. End the call in 3:29 and then set up the vpn and avaya |
| Arroyo, Jevine France | 01/28/2026 | 4:02 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Bocala, John Loyd | 01/28/2026 | 4:02 AM | 4:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to restart Citrix and PDA. Advised tm tot stamp on ready right away. |
| Aman, Justine Carl | 01/28/2026 | 4:08 AM | 4:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart Citrix and PDA. Advised tm stamp on ready right away. |
| Deviente, Jenny | 01/28/2026 | 1:38 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for a callback |
| Discutido, Karen Grace | 01/28/2026 | 4:09 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to relaunched PDA and advised tm to stamp on ready right away. |
| Buenvenida, Grace | 01/28/2026 | 1:38 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Casimero, Ma Jonaville | 01/28/2026 | 4:11 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart PDA and stamp on ready right away. |
| Brinosa, Ma Lourdes | 01/28/2026 | 4:16 AM | 4:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to restart Citrix,avaya and PDa. Advised tm to stamp on ready right away. |
| Bandellon, Razel Ann | 01/28/2026 | 3:14 AM | 3:21 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while avail - avaya error need to pull up again |
| Jamelarin, Uziel Ann | 01/28/2026 | 3:58 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart Citrix and avaya. Advised tm to stamp on ready right away. |
| Floro, Claire Jacynth | 01/28/2026 | 4:05 AM | 4:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze, no audio |
| Dongon, Andrea Marie | 01/28/2026 | 1:50 AM | 1:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for callback. |
| Barrera, Bonnie Andrew | 01/28/2026 | 4:05 AM | 4:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart citrix and pull up tools again, Avaya not disconnected |
| Bacatano, May | 01/28/2026 | 1:37 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED |
| Veronica, Crisia Joy | 01/28/2026 | 1:44 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback. |
| Zurbano, Ma Evonne | 01/28/2026 | 3:37 AM | 3:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/Kicked out to Citrix |
| Russ, Germalyn | 01/28/2026 | 1:45 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call has been resolve/provided the number for INGO |
| Colesio, Edberg | 01/28/2026 | 4:10 AM | 4:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected- call not disconnected |
| Cobrado, Ma Cyrine | 01/28/2026 | 4:11 AM | 4:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Ponsaran, Krizzia Anne | 01/28/2026 | 2:07 AM | 2:33 AM | Citrix Disconnected/PDA/Denali Error - after Break | occurred during break |
| Esporma, Hannah Mae | 01/28/2026 | 4:10 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Aniero, Mark Anthony | 01/28/2026 | 4:04 AM | 4:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | citrix kicked out |
| Solis, Mary Louise | 01/28/2026 | 2:09 AM | 2:17 AM | Citrix Latency - Change Citrix Server | Issue happened during break/No account pulled up. |
| Esporma, Hannah Mae | 01/28/2026 | 4:17 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze- call got disconnected |
| Deslate, Krezzel | 01/28/2026 | 4:16 AM | 4:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze and pda error while on break |
| De Juan, Ivan Raphael | 01/28/2026 | 4:17 AM | 4:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Issue resolved, call dropped while providing additional info and closing. |
| Almasol, Shaira Rose | 01/28/2026 | 4:10 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Juarez, Andrei | 01/28/2026 | 4:16 AM | 4:25 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break |
| Resurreccion, Rodel John | 01/28/2026 | 4:15 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | Call disconected | Hard Reset |
| Duabe, Danica Faye | 01/28/2026 | 4:20 AM | 4:23 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Bernas, Cesa Marie | 01/28/2026 | 4:04 AM | 4:10 AM | Avaya Issue - Freeze | happened during avail |
| Lingco, Rollene | 01/28/2026 | 4:14 AM | 4:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix disconnected while on break | need to restart citrix and pull up tools again |
| Floro, Claire Jacynth | 01/28/2026 | 4:19 AM | 4:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out of Citrix while on break / need to restart Citrix and pull up tools |
| Olisco, Francis John | 01/28/2026 | 3:37 AM | 3:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and disconnected | Need to restart all tools again. |
| Tondo, Joshua | 01/28/2026 | 4:29 AM | 4:39 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while on ready |
| Villanueva, Gerlyn | 01/17/2026 | 5:20 AM | 5:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call 1212260868001595017 and Citrix got disconnected. Restarted Citrix and avaya because got an error message in avaya that AGENT OFFLINE. |
| Brinosa, Ma Lourdes | 01/17/2026 | 5:51 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while engage on a call, 2217531631501092597, got kick out from Citrix but the call did not disconnected. After assisting the cx, trying to re-log in back but routed to restart Citrix and Avaya, relaunch PDA and pull up tools again. |
| Donato, Elizabeth | 01/18/2026 | 6:22 AM | 6:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix after Citrix Froze, No longer hearing cx on the line. VPN disconnected. Re-open PDA and go on Ready after tools pull up. Account affected : 6106496120820286298 |
| Azarraga V, Joselito | 01/21/2026 | 1:21 AM | 1:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA call inbound but call has already ended || No calls on avaya but call on PDA cannot be ended || disconnected avaya and task ended for PDA to restart || Screen Froze and PDA would not pull up || PDA pulled up but was not responding |
| Bocala, John Loyd | 01/21/2026 | 3:59 AM | 4:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on ready. Call disconnected along with Citrix. |
| Jamelarin, Uziel Ann | 01/21/2026 | 3:54 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on active call. But call not disconnected. Continue to assist cx than VPN disconnected as I was Kick out from Citrix. Re log in to Citrix and PDA than set up tolls and stamp on Ready. |
| Nepomuceno, Shenie | 01/28/2026 | 4:18 AM | 4:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Manuel, Sebastian | 01/28/2026 | 10:00 PM | 10:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | IMS0839866 |
| Balasa, Rogie | 01/28/2026 | 1:44 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839866 |
| Calsena, April Dexter | 01/28/2026 | 4:12 AM | 4:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Cabe, Marchelle | 01/28/2026 | 2:37 AM | 2:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839866 |
| Alayon, Alexander Paul | 01/28/2026 | 4:18 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error - while on call |
| Bason, Jomari | 01/28/2026 | 10:21 PM | 10:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0839866 |
| Magbanua, Ailyn | 01/28/2026 | 4:17 AM | 4:30 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected while on break |
| Torre, Kin Bryan | 01/28/2026 | 4:46 AM | 5:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while on call. call not disconnected | Avaya took a while to respond. |
| Manuel, Sebastian | 01/28/2026 | 1:46 AM | 2:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS083987 |
| Virgo, Jeniebabes | 01/28/2026 | 5:15 AM | 5:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Marcelo, Johoney | 01/01/2026 | 5:15 AM | 5:23 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call. |
| Tayco, Khevin | 01/27/2026 | 5:28 AM | 5:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Teammate Citrix Disconnected and was kicked out from Citrix |
| Arellano, Rose Anne | 01/28/2026 | 5:26 AM | 5:29 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix kickout |
| Magluyan, Grace Alondra Joy | 01/27/2026 | 1:40 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No account number because account was not yet validated. |
| Simon, Cheryll Grace | 01/28/2026 | 5:37 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Alvero, Eleandro | 01/27/2026 | 12:12 AM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and AVAYA was disconnected |
| Asegnacion, Abegail Lorraine | 01/28/2026 | 5:32 AM | 5:36 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Cortes, Gabriel | 01/28/2026 | 5:44 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | happened during lunch |
| Jala, Jeapry | 01/28/2026 | 5:41 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Victoriano, Roilen Brian | 01/28/2026 | 5:39 AM | 5:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected|Citrix cloud reset| Restart PDA |
| Ambrosio, Mica | 01/28/2026 | 1:35 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya Issue | the screen froze while on the call/I disconnected Avaya and connect it again |
| Laurenio, Daniela | 01/28/2026 | 5:50 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | kickout to Citrix no calldisconected. |
| Daniel, Mark Jojit | 01/28/2026 | 5:31 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Remarks: Restart Citrix/ PDA/ AVAYA |
| Diocos, Fredgine Mae | 01/28/2026 | 5:44 AM | 5:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Froze and Citrix Disconnected. Restart Avaya and PDA |
| Algarne, Roby Jean | 01/28/2026 | 5:36 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Remarks: Restart Citrix/ PDA/ AVAYA |
| Fetalino, Joemarie | 01/28/2026 | 5:47 AM | 5:57 PM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Ambrosio, Mica | 01/28/2026 | 5:31 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | froze while on lunch and then kicked out of citrix the avaya also had an error and I need to start all over again |
| Tebia, Brian Shane | 01/28/2026 | 5:53 AM | 5:54 PM | Citrix Disconnected/PDA/Denali Error - after Break | Sysdown, kicked out from citrix was about to go back from break |
| Delfin, Vanneza | 01/28/2026 | 5:38 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout |
| Villaruz, Rhen Mae | 01/28/2026 | 5:46 AM | 5:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | VPN, AVAYA disconnect, PDA error, citrix logged out |
| Galagate, Kheven | 01/28/2026 | 5:54 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | - Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Salcedo, Angelie | 01/28/2026 | 5:46 AM | 5:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown citrix logout while on break |
| Balasa, Rogie | 01/28/2026 | 5:46 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown ( Got kicked out from Citrix - Need to login again) |
| Custodio, Dephra Nicole | 01/28/2026 | 5:50 AM | 6:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze during call. The avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Anisco, Jannah Gift | 01/28/2026 | 5:41 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Waited for the Citrix load/restarted Citrix and PDA |
| Valle, Marchelle | 01/28/2026 | 5:44 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Masillones, Mhel Serville | 01/28/2026 | 5:50 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown citrix logged out while on break |
| Tuyay, Shantal | 01/28/2026 | 5:41 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart PDA |
| Abolucion, Jodelyn | 01/28/2026 | 5:44 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | with in 5mins |
| Delos Reyes, Rj | 01/28/2026 | 5:50 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze and disconnected. |
| Arbolado, Danielle | 01/28/2026 | 5:39 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restarted Citrix and had to pull up tools | restarted PDA |
| Legaspi, Li Gorton | 01/28/2026 | 5:56 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | TM encountered citrix froze and got kick out while on call but the call has been disconnected. Provided ghost call and endorse for cb |
| Osano, Jhenaline | 01/28/2026 | 5:07 AM | 5:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error, Call disconnected immediately |
| Busquit, Crislen | 01/28/2026 | 1:41 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CONTACTS DISCONNECTED in PDA, call is still in avaya however there is no audio. |
| Aurelio, Jen Rose | 01/21/2026 | 2:02 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Beltran, Mary Grace | 01/28/2026 | 5:46 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Aurelio, Jen Rose | 01/28/2026 | 5:39 AM | 5:45 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Bolante, Pholla Jeve | 01/28/2026 | 5:58 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Jore, Paul Vincent | 01/28/2026 | 5:43 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Citrix and PDA |
| Azarraga V, Joselito | 01/28/2026 | 5:58 AM | 6:12 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Quibrantar, John Paul Phillip | 01/28/2026 | 5:53 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Arconada, Eva | 01/28/2026 | 6:10 AM | 6:14 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Teodosio, Angelica | 01/28/2026 | 6:03 AM | 6:15 AM | Citrix Latency - Change Citrix Server | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Unasin, Kyla | 01/28/2026 | 5:50 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown citrix log out, denali not responding |
| Majen, Jenylyn | 01/28/2026 | 5:43 AM | 5:49 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Legaspi, Li Gorton | 01/27/2026 | 5:51 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Scobie, Rosalie | 01/28/2026 | 5:45 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown while on break/citricx logged out |
| Duabe, Danica Faye | 01/28/2026 | 6:11 AM | 6:18 AM | Citrix Latency - Change Citrix Server | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Liganzon, John Loren | 01/28/2026 | 10:53 PM | 10:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Formelos, Diana Joy | 01/28/2026 | 1:37 AM | 1:39 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Discutido, Karen Grace | 01/28/2026 | 6:10 AM | 6:18 AM | Citrix Latency - Change Citrix Server | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Majen, Jenylyn | 01/28/2026 | 1:42 AM | 1:43 AM | Avaya Issue - Freeze | resolved |
| Busquit, Crislen | 01/28/2026 | 5:49 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/ logged out of citrix |
| Estialbo, Rochilyn Joy | 01/28/2026 | 1:39 AM | 1:41 AM | Avaya Issue - Freeze | resolved |
| Legaspi, Li Gorton | 01/28/2026 | 1:54 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Longga, Clarise | 01/28/2026 | 6:11 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Tariao, John David | 01/28/2026 | 5:53 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Esparagoza, Shiela Mae | 01/28/2026 | 6:12 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Casimero, Ma Jonaville | 01/28/2026 | 5:16 AM | 5:18 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Formelos, Diana Joy | 01/28/2026 | 5:37 AM | 5:47 AM | Citrix Latency - Change Citrix Server | TM encountered citrix froze and got kick out while on ready. |
| Albay, Cymon | 01/28/2026 | 5:52 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Citrix and other tools. |
| Himpit, Mike Julius | 01/28/2026 | 5:47 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Florentino, Randy | 01/28/2026 | 6:00 AM | 6:13 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while having a call with the CX. CX then disconnected the call. Manually pulled up my citrix and go on break. |
| Laurenio, Daniela | 01/28/2026 | 6:05 AM | 6:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error during break. |
| Bidiones, Dave Anthony | 01/28/2026 | 5:47 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Hobane, Nathaniel | 01/28/2026 | 5:55 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Delegencia, Karl Kevin | 01/28/2026 | 5:57 AM | 6:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected while on ready |
| Nillosa, Ana Pearl | 01/28/2026 | 5:05 AM | 5:55 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Federiso, Maria Angela | 01/28/2026 | 6:06 AM | 6:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Restart Citrix // Restart Avaya |
| Bacatano, May | 01/28/2026 | 4:28 AM | 4:29 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - while on Lunch |
| Bordan, Rielyn Mae | 01/28/2026 | 5:48 AM | 6:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart PDA AND AVAYA // the monitor freeze hard reboot |
| Bajande, Jemima | 01/28/2026 | 5:48 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | pulled up tools again and restarted AVAYA and PDA |
| Aravejo, Shelomith | 01/28/2026 | 5:54 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Relaunched VPN, Avaya and PDA. |
| Tambong, Levi | 01/28/2026 | 6:25 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Nicodemus, Mary Joy | 01/28/2026 | 5:48 AM | 6:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. Issue: Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Beluso, Jhenice | 01/28/2026 | 5:55 AM | 6:00 AM | Avaya Issue - Freeze | PDA error | kicked out of citrix while on ready |
| Candido, Rhea Mae | 01/28/2026 | 4:10 AM | 4:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Rance, Clem | 01/28/2026 | 6:15 AM | 6:25 AM | Avaya Issue - Freeze | System Freeze | Cx Disconnected Due To System Issue. |
| Acejo, Aljune Mike | 01/28/2026 | 5:16 AM | 6:29 AM | Avaya Issue - Freeze | Citrix freeze and Kick out while on ready |
| Teodosio, Angelica | 01/21/2026 | 4:08 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, PDA error. while on chats 5636974935568520077 1231878233867330386. unable to do OBC. responded to chats first then restart PDA |
| Vista, Bernie | 01/21/2026 | 4:07 AM | 4:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call started at 3:52 AM tm encountered citrix kicked out while still on call l call disconnected at 4:07 AM TM needs to pull up all tools before going on ready l tm stamped on ready at 4:21 AM |
| Azarraga V, Joselito | 01/21/2026 | 4:26 AM | 4:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze with VPN and Avaya disconnected / PDA error / No contact during system issue |
| Bocala, John Loyd | 01/21/2026 | 7:59 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready. Chat contact not disconnected. |
| Vista, Bernie | 01/21/2026 | 8:05 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Call received 7:56 AM TM encountered citrix kickout while on call l call ended at 8:05 AM tm needs to pull up all tools before going on ready l tm stamped on ready at 8:18 AM |
| Donato, Elizabeth | 01/21/2026 | 8:43 AM | 8:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze unable to hear cx, reset and relaunched VPN, Avaya and PDA |
| Jamelarin, Uziel Ann | 01/22/2026 | 2:02 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Call affected account 6080765913204386097. Restarted PDA than set up tools and stamp on Ready. |
| Basas, Gerlyn | 01/22/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | 6095279821638909355has an IB: 6095279821638909355// encountered sysdown during the contact// specifically while waiting for the available supervisor as cx don't want a call back//citrix froze- unable to hear any valid response after // endorsed for a call back instead//unable to stamp ready afetr as error show "error in changing the state"/ reported |
| Jamelarin, Uziel Ann | 01/22/2026 | 6:04 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call, Kick out from Citrix and cannot end the call in Avaya Need to manually quit Avaya and wait to re-pull up. Restarted PDA then set up tools and stamp on Ready. |
| Discutido, Karen Grace | 01/25/2026 | 3:39 AM | 3:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze/Denali eroor while on OBC |
| Fiolog, Crystal May | 01/28/2026 | 10:00 PM | 10:16 PM | Citrix Issue - Sitewide Downtime | Citric froze and PDA error, Citrix log out and need to restart PDA. |
| Aman, Justine Carl | 01/24/2026 | 3:45 AM | 3:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and Denali error while on ready/avail. Re login Avaya as it was offline. |
| Discutido, Karen Grace | 01/24/2026 | 3:43 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali error while on async |
| Ortiz, Arian Mae | 01/27/2026 | 8:01 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Valerio, Mark David | 01/27/2026 | 8:02 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Daniel, Mark Jojit | 01/26/2026 | 5:33 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart citrix and AVAYA | Had to pull up tools. Reported: coach Marlo |
| Busia, John Paul | 01/27/2026 | 8:13 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Humpay, Elaine | 01/27/2026 | 8:06 AM | 8:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Billones, Ralph Elliz | 01/28/2026 | 5:49 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown while on break/citrix logged out |
| Alcones, Paula Jane | 01/28/2026 | 6:23 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error, call disconnected |
| Ginoy, Gidion | 01/27/2026 | 8:10 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Dela Cruz, Pearl May | 01/28/2026 | 7:11 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown Logged out on Citrix |
| Ponsaran, Mary Flor | 01/27/2026 | 8:45 AM | 9:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA ERROR while on call | Assisted cx while PDA is on error | call ended at 9:08 AM got on ready at 9:09 AM | Restart PDA |
| Dela Cruz, Pearl May | 01/28/2026 | 7:33 AM | 7:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown Logged out on Citrix; logout to VPN qand DENALI |
| Alarba, Phoebecates | 01/27/2026 | 9:25 AM | 9:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while on call | restart PDA |
| Billanes, Axcelle Mar | 01/28/2026 | 6:22 AM | 6:25 AM | Avaya Issue - Freeze | PDA error and Citrix kick out. |
| Brinosa, Ma Lourdes | 01/24/2026 | 4:13 AM | 4:20 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Alegria, Princess Sharah Jade | 01/27/2026 | 7:43 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Casimero, Ma Jonaville | 01/24/2026 | 4:06 AM | 4:11 AM | Avaya Issue - Freeze | NA |
| Brillantes, Angel Mae | 01/27/2026 | 9:39 AM | 9:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Candido, Rhea Mae | 01/24/2026 | 3:40 AM | 3:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Jamelarin, Uziel Ann | 01/24/2026 | 3:49 AM | 4:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Deita, Kimberly | 01/27/2026 | 9:35 AM | 9:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix | citrix took a while to load |
| Alarba, Phoebecates | 01/28/2026 | 12:02 AM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and denali error while waiting for call | restart citrix |
| Ortiz, Arian Mae | 01/28/2026 | 12:03 AM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error while on ready | restart PDA |
| Busia, John Paul | 01/28/2026 | 12:00 AM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Got ready by 12:00 AM, kicked out on Citrix while waiting a call and gone ready by 12:03 AM |
| Deita, Kimberly | 01/28/2026 | 12:20 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change Citrix due to severe latency | really took a long time to fully load citrix |
| Busia, John Paul | 01/28/2026 | 12:33 AM | 12:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Change POD| mouse problem ( mouse is not working properly and unable to click |
| Bandellon, Razel Ann | 01/28/2026 | 6:31 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected while on lunch - pulled up tools again received an error "SSL Error" restart twice and still the same - changed POD |
| Olisco, Francis John | 01/28/2026 | 7:38 AM | 7:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Need to restart all tools again. |
| Saquita, Jashsen Mea | 01/28/2026 | 12:02 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Azarraga V, Joselito | 01/24/2026 | 3:43 AM | 4:00 AM | Avaya Issue - Freeze | NA |
| Graciadas, John Wilbert | 01/27/2026 | 2:55 AM | 3:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN was disconnected including AVAYA and the call. Affected account: *1535799335138991508 |
| Zante, Chim Neo | 01/28/2026 | 7:50 AM | 8:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Need to restart all tools again. |
| Bocala, John Loyd | 01/24/2026 | 3:49 AM | 4:05 AM | Avaya Issue - Freeze | NA |
| Taylor, Joeline | 01/28/2026 | 3:12 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA error |
| Virgo, Jeniebabes | 01/24/2026 | 3:40 AM | 4:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Basas, Gerlyn | 01/24/2026 | 3:41 AM | 3:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Discutido, Karen Grace | 01/24/2026 | 3:43 AM | 3:50 AM | Avaya Issue - Freeze | NA |
| Casimero, Ma Jonaville | 01/24/2026 | 1:10 AM | 1:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Buala, Kristine Grace | 01/28/2026 | 8:05 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected | Need to restart all tools again. |
| Floro, Claire Jacynth | 01/28/2026 | 8:09 AM | 8:16 AM | Citrix Froze - CONTACTS DISCONNECTED | no audio on the other line, same goes to the next call/ AVAYA not responding/ then PDA error |
| Ayuda, Ma Victoria | 01/27/2026 | 3:03 AM | 3:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break. valid sysdown reported Ticket Number: IMS0839703 |
| Jamelarin, Uziel Ann | 01/23/2026 | 6:37 AM | 6:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | NA |
| Dela Cruz, Pearl May | 01/28/2026 | 8:04 AM | 8:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | sysdown; logged out to Avaya and Denali need time to ogin |
| Deslate, Krezzel | 01/28/2026 | 8:04 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call-citrix disconnected |
| Donato, Elizabeth | 01/23/2026 | 3:30 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Lingco, Rollene | 01/28/2026 | 8:10 AM | 8:20 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Basas, Gerlyn | 01/23/2026 | 3:32 AM | 3:36 AM | Avaya Issue - Freeze | NA |
| So, Amber Mae | 01/27/2026 | 3:21 AM | 3:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and PDA went into error. No affected account |
| Billones, King Jether | 01/28/2026 | 3:23 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Basas, Gerlyn | 01/22/2026 | 9:49 AM | 9:57 AM | Avaya Issue - Freeze | NA |
| Teodosio, Angelica | 01/22/2026 | 6:15 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Arconada, Eva | 01/22/2026 | 2:47 AM | 2:49 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Barrera, Bonnie Andrew | 01/28/2026 | 8:08 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Comala, John Vincent | 01/28/2026 | 3:21 AM | 3:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error an citrix froze while on a call| Was able to get back on CX around 3:19 however citrix is still not responding then got kicked out and was able to finish the call outside citrix around 3:24 and then restarted a new citrix and PDA |
| Teodosio, Angelica | 01/21/2026 | 8:08 AM | 8:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Dela Cruz, Dongie | 01/28/2026 | 8:05 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked need to reset up while on call reset up while on call |
| Arconada, Eva | 01/21/2026 | 7:33 AM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Casimero, Ma Jonaville | 01/21/2026 | 4:21 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Brinosa, Ma Lourdes | 01/21/2026 | 4:13 AM | 4:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Virgo, Jeniebabes | 01/21/2026 | 4:04 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Alvero, Eleandro | 01/27/2026 | 4:16 AM | 4:18 AM | Citrix Latency - Change Citrix Server | Teammate encountered latency of citrix. Affected account: *1451821326298403448 |
| Ginoy, Gidion | 01/28/2026 | 3:31 AM | 3:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error | restart PDA |
| Brillantes, Angel Mae | 01/28/2026 | 3:34 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | restart PDA |
| Balona, Shela | 01/28/2026 | 4:08 AM | 4:18 AM | Avaya Issue - Freeze | Kicked out while on call |
| Balona, Shela | 01/28/2026 | 8:10 AM | 8:15 AM | Avaya Issue - Freeze | Kicked out while on call |
| Valerio, Mark David | 01/28/2026 | 3:36 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | Restart PDA |
| Dador, Louis Adrian | 01/27/2026 | 8:19 AM | 8:33 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Dador, Louis Adrian | 01/28/2026 | 7:13 AM | 7:16 AM | Avaya Issue - Freeze | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Varcas, Shennar | 01/28/2026 | 3:49 AM | 3:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze| PDA error | Restart PDA |
| Deita, Kimberly | 01/28/2026 | 4:49 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze| PDA error | Restart PDA |
| Bocala, John Loyd | 01/21/2026 | 3:00 AM | 3:10 AM | Citrix Latency - Change Citrix Server | NA |
| Mendoza, Julie Ann | 01/28/2026 | 3:46 AM | 3:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | 11MINS Waited for the Citrix to unfreeze but it did not, so I initiated ghost spiel but can't end the call on Avaya. Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Deita, Kimberly | 01/28/2026 | 4:29 AM | 4:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System froze. PDA Error.| restart PDA |
| Bocala, John Loyd | 01/21/2026 | 2:50 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Billones, King Jether | 01/28/2026 | 7:30 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Benid, Rose Anne | 01/28/2026 | 7:22 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected/PDA/Denali Error while waiting for another call |
| Esparagoza, Shiela Mae | 01/15/2026 | 1:40 AM | 1:50 AM | Avaya Issue - Freeze | NA |
| Salgado, Janelle Marie | 01/28/2026 | 6:15 AM | 6:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kickout of citrix and was locked out when tm tried to login back to citrix | took a while to be unlock and login back to citrix |
| Salgado, Janelle Marie | 01/28/2026 | 6:15 AM | 6:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kickout of citrix and was locked out when tm tried to login back to citrix | took a while to be unlock and login back to citrix |
| Villanueva, Gerlyn | 01/16/2026 | 5:39 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Cesar, Maila | 01/28/2026 | 7:35 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System froze. PDA Error | restart PDA |
| Brinosa, Ma Lourdes | 01/16/2026 | 3:48 AM | 4:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Billones, Mark | 01/28/2026 | 7:09 AM | 7:20 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Ponsaran, Mary Flor | 01/28/2026 | 7:33 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Burbano, Maita | 01/28/2026 | 5:07 AM | 5:09 AM | Avaya Issue - Freeze | Sudden denali error |
| Valerio, Mark David | 01/28/2026 | 7:37 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Burbano, Maita | 01/28/2026 | 7:06 AM | 7:16 AM | Avaya Issue - Freeze | Citrix froze and disc while waiting for the next call |
| Amparo, Ana Roces | 01/27/2026 | 4:36 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact got disconnected. VPN was also disconnected Affected account: 5436862236580104133 |
| Ponsaran, Mary Flor | 01/28/2026 | 7:34 AM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Acoyong, Angel Joy | 01/28/2026 | 8:30 AM | 8:46 AM | Avaya Issue - Freeze | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Aluad, Rose Ann | 01/28/2026 | 7:06 AM | 7:15 AM | Avaya Issue - Freeze | citrix out |
| Burbano, Maita | 01/28/2026 | 7:05 AM | 7:12 AM | Avaya Issue - Freeze | : kicked out of citrix while on ready |
| Caballero, Raquel | 01/28/2026 | 5:26 AM | 5:30 AM | Avaya Issue - Freeze | citrix froze and vpn disconnected |
| Brillantes, Angel Mae | 01/28/2026 | 7:34 AM | 7:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Azarraga V, Joselito | 01/16/2026 | 5:39 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Ginoy, Gidion | 01/28/2026 | 7:29 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze/citrix kick out while on lunch | restart citrix |
| Aman, Justine Carl | 01/16/2026 | 5:40 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Varcas, Shennar | 01/28/2026 | 7:52 AM | 8:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix kick out| Call not disconnected Call ends at 08:01 | restart citrix |
| Donato, Elizabeth | 01/16/2026 | 2:02 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Aman, Justine Carl | 01/16/2026 | 1:51 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Villanueva, Gerlyn | 01/16/2026 | 1:38 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Basas, Gerlyn | 01/15/2026 | 2:27 AM | 2:59 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Calsena, April Dexter | 01/28/2026 | 12:30 AM | 12:31 AM | Citrix Latency - Change Citrix Server | Citrix Latency |
| Iguin, Harlyn Mae | 01/28/2026 | 7:30 AM | 7:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error while on lunch no acc pull out |
| Virgo, Jeniebabes | 01/15/2026 | 1:40 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Ocana, Keth David | 01/28/2026 | 7:34 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kickout from Citrix| Takes time to load up for avaya |
| Alegria, Princess Sharah Jade | 01/28/2026 | 7:36 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Basas, Gerlyn | 01/15/2026 | 1:37 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Sonio, Jomark Vincent | 01/28/2026 | 7:38 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Aman, Justine Carl | 01/15/2026 | 1:39 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Almasol, Shaira Rose | 01/28/2026 | 8:08 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error - while on ready |
| Ortiz, Arian Mae | 01/28/2026 | 8:06 AM | 8:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Nepomuceno, Shenie | 01/28/2026 | 8:09 AM | 8:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Calsena, April Dexter | 01/28/2026 | 8:56 AM | 8:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error/ call disconnected |
| Basas, Gerlyn | 01/14/2026 | 10:00 AM | 10:10 AM | Citrix Latency - Change Citrix Server | NA |
| Osano, Jhenaline | 01/28/2026 | 8:36 AM | 8:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected, Call disconnected |
| Alayon, Alexander Paul | 01/28/2026 | 8:19 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Logged out, and had to reset |
| Alarba, Phoebecates | 01/28/2026 | 8:09 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Arconada, Eva | 01/13/2026 | 12:09 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | NA |
| Esporma, Hannah Mae | 01/28/2026 | 8:18 AM | 8:29 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze // Kicked out from citrix while on call - call got disconnected |
| Torre, Kin Bryan | 01/28/2026 | 8:43 AM | 8:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze after call need to restart avaya |
| Colesio, Edberg | 01/28/2026 | 8:10 AM | 8:24 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix cannot be open sucessfully |
| Virgo, Jeniebabes | 01/28/2026 | 5:15 AM | 5:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | NA |
| Deita, Kimberly | 01/28/2026 | 8:34 AM | 8:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System froze. PDA Error. Restarted PDA |
| Arconada, Eva | 01/28/2026 | 6:10 AM | 6:14 AM | Citrix Issue - Sitewide Downtime | NA |
| Oloroso, Mark Bryan | 01/28/2026 | 2:46 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Teodosio, Angelica | 01/28/2026 | 6:03 AM | 6:15 AM | Avaya Issue - Freeze | NA |
| Aman, Justine Carl | 01/28/2026 | 8:11 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Villanueva, Harold | 01/28/2026 | 2:54 AM | 2:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze |
| Catalan, Jowelyn | 01/28/2026 | 2:57 AM | 3:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE/PDA ERROR |
| Duabe, Danica Faye | 01/28/2026 | 8:20 AM | 8:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Doroteo, Jargelyn | 01/28/2026 | 2:56 AM | 2:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |
| Brinosa, Ma Lourdes | 01/28/2026 | 8:19 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | NA |
| Arcano, Anjenette | 01/28/2026 | 2:57 AM | 2:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/No audio |
| Esparagoza, Shiela Mae | 01/28/2026 | 7:18 AM | 7:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | NA |
| Empeno, Alleah Camille | 01/28/2026 | 3:02 AM | 3:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Alcos, Jenny | 01/28/2026 | 3:05 AM | 3:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Tondo, Joshua | 01/28/2026 | 8:26 AM | 8:36 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix kicked need to reset up while on call reset up while on call |
| Uadan Jr, Richard | 01/28/2026 | 3:07 AM | 3:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Quinton, Quenne | 01/28/2026 | 8:27 AM | 8:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on active call | Had to restart Citrix and repull-up all tools |
| Julian, Kristine Rose | 01/28/2026 | 9:00 AM | 9:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on ready |
| Cordova, Jayvin | 01/28/2026 | 3:06 AM | 3:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Aniero, Mark Anthony | 01/28/2026 | 7:27 AM | 7:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze and Denali Error while lunch |
| Aniero, Mark Anthony | 01/28/2026 | 7:51 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call but it wasn't disconnected | Citrix got disconnected | hard reset while the cx is on the line. |
| Valenzuela, Keziah Mae | 01/28/2026 | 3:15 AM | 3:18 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Vegafria, Manny Mark | 01/28/2026 | 3:12 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze. |
| Patricio, Aikie | 01/28/2026 | 3:30 AM | 3:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by: Coach Jade Account number of disconnected call: call did not disconnect, PDA error and I was not able to stamp into ready/logout while cx is on the line |
| Villanueva, Harold | 01/28/2026 | 4:17 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Vegafria, Manny Mark | 01/28/2026 | 4:35 AM | 4:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix accidentally logged out |
| Sanchez, Queenie Joy | 01/28/2026 | 3:47 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | I got locked out to my citrix due to multiple attemp using an incorrect password. |
| Marcelo, Johoney | 01/28/2026 | 8:13 AM | 8:38 AM | Citrix Froze - CONTACTS DISCONNECTED | v |
| Ariaga, Trixie | 01/28/2026 | 1:43 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze | PDA Error | Stamped lunch at 12:47 AM |
| Magbanua, Ailyn | 01/28/2026 | 8:23 AM | 8:33 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix took awhile to load |
| Arrobang, Juliena Rose | 01/28/2026 | 1:47 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze. PDA Error appear. It is after lunch 3 minutes before ready |
| Nadate, Jonnabell | 01/28/2026 | 8:03 AM | 8:22 AM | Citrix Froze - CONTACTS DISCONNECTED | restarting citrix| hard reset| citrix took awhile to respond | |
| Patricio, Aikie | 01/28/2026 | 6:22 AM | 6:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Change Pod |
| Fundal, Riny Lance | 01/28/2026 | 1:48 AM | 1:54 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA went error |
| Olmo, Lei Franzie Aira | 01/28/2026 | 6:43 AM | 6:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix disconnected call did not disconnect |
| Condez, Rea Angelika | 01/28/2026 | 1:54 AM | 1:55 AM | Avaya Issue - Freeze | citrix froze, kickout from citrix, no PDA error, |
| Abajar, Allysa | 01/28/2026 | 10:00 PM | 10:25 PM | Avaya Issue - Freeze | Denali not pulling up and avaya freeze. RESTART AND REBOOT/ CHANGE STATION |
| Abajar, Allysa | 01/28/2026 | 1:42 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | ,citrix exit, error pda |
| Abajar, Allysa | 01/28/2026 | 5:15 AM | 5:20 AM | Avaya Issue - Freeze | avaya freeze |
| Saquita, Jashsen Mea | 01/28/2026 | 8:57 AM | 8:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze PDA error | restart PDA |
| Cadigal, Christopher | 01/28/2026 | 5:46 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Crash and kick me from citrix. avaya got disconnected. refreshed the avaya and try to repull up my tools and set to ready. |
| Liganzon, John Loren | 01/28/2026 | 5:44 AM | 5:53 AM | Avaya Issue - Freeze | Citrix Froze | PDA disconnected. Had to pull up citrix again |
| Bandellon, Razel Ann | 01/28/2026 | 9:54 AM | 10:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze cx still on the line |
| Villorente, Aira Khrystine | 01/28/2026 | 12:35 AM | 12:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA automatically went IDLE. |
| Villorente, Aira Khrystine | 01/28/2026 | 1:43 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch break |
| Villorente, Aira Khrystine | 01/28/2026 | 2:04 AM | 2:06 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Suddenly went idle |
| Villorente, Aira Khrystine | 01/28/2026 | 5:44 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | Citrix disconnected while on call |
| Parreno, Mark Anthony | 01/28/2026 | 1:52 AM | 1:58 AM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Parreno, Mark Anthony | 01/28/2026 | 5:55 AM | 6:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while taking break |
| Baranda, Patricia Ann | 01/28/2026 | 1:43 AM | 1:47 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | pda error |
| Aluad, Rose Ann | 01/27/2026 | 8:01 AM | 8:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix out |
| Balona, Shela | 01/27/2026 | 4:03 AM | 4:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error while waiting for another call(Having hard time pulling up avaya) |
| Balona, Shela | 01/27/2026 | 8:05 AM | 8:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out while waiting for another call |
| Burbano, Maita | 01/26/2026 | 4:17 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disc |
| Burbano, Maita | 01/26/2026 | 8:19 AM | 8:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disc |
| Burbano, Maita | 01/28/2026 | 8:06 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disc |
| Hierro, Alnie Glaze | 01/27/2026 | 9:53 AM | 10:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Hierro, Alnie Glaze | 01/28/2026 | 7:23 AM | 7:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected |
| Empino, Gene Reynald | 01/26/2026 | 4:30 AM | 4:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kickout citrix |
| Ofalla, Frank Danniel | 01/26/2026 | 4:36 AM | 4:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Ofalla, Frank Danniel | 01/26/2026 | 8:40 AM | 8:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | denali error while on ready |
| Ofalla, Frank Danniel | 01/27/2026 | 4:15 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out of citrix while on call |
| Dayalo, Czarina Joy | 01/22/2026 | 11:45 PM | 11:59 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix out |
| Dayalo, Czarina Joy | 01/22/2026 | 1:13 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix out |
| Dayalo, Czarina Joy | 01/22/2026 | 3:47 AM | 4:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix out |
| Dayalo, Czarina Joy | 01/22/2026 | 5:49 AM | 5:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Dayalo, Czarina Joy | 01/25/2026 | 3:16 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix out |
| Marcos, Lyka Joy | 01/21/2026 | 4:17 AM | 4:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kick out while on BREAK |
| Marcos, Lyka Joy | 01/28/2026 | 4:15 AM | 4:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Marcos, Lyka Joy | 01/28/2026 | 8:15 AM | 8:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break |
| Ricardo, Danicah | 01/19/2026 | 12:54 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Ricardo, Danicah | 01/19/2026 | 4:10 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Ricardo, Danicah | 01/20/2026 | 4:08 AM | 4:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/21/2026 | 1:19 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/21/2026 | 11:52 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/21/2026 | 3:57 AM | 4:02 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/21/2026 | 7:58 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/24/2026 | 2:58 AM | 3:05 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze |citrix disconnected |
| Ricardo, Danicah | 01/24/2026 | 6:24 AM | 6:29 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze | citrix disconnected |
| Dador, Louis Adrian | 01/21/2026 | 11:52 PM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA erorr |
| Dador, Louis Adrian | 01/21/2026 | 3:53 AM | 4:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call got disconnected CX still on avaya- kicked out of citrix - relaunched tools |
| Dador, Louis Adrian | 01/18/2026 | 6:04 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | pda error - relaunched pda |
| Dador, Louis Adrian | 01/18/2026 | 9:57 AM | 10:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze kicked out while on call relaunched tools |
| Mendoza, Julie Ann | 01/20/2026 | 4:45 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of Citrix while on break |
| Mendoza, Julie Ann | 01/21/2026 | 11:50 AM | 12:10 AM | Citrix Latency - Change Citrix Server | Citrix froze while on call. Network and Avaya disconnected. Kicked out of Citrix. Denali error. Citrix LVS and MS Teams latency. |
| Mendoza, Julie Ann | 01/21/2026 | 12:13 AM | 12:24 AM | Citrix Latency - Change Citrix Server | Citrix froze while on call. Network and Avaya disconnected. Denali error. Citrix LVS and MS Teams latency. |
| Mendoza, Julie Ann | 01/21/2026 | 12:24 AM | 12:46 AM | Citrix Latency - Change Citrix Server | ransferred station due to Citrix LVS and MS Teams latency. Still Citrix LVS latency so changed Citrix to DUB "Access Denied". Relaunched Citrix |
| Galisim, Lovely Nicole | 01/22/2026 | 7:25 AM | 7:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | lunch - citrix disconnected - restart |
| Galisim, Lovely Nicole | 01/28/2026 | 7:09 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Bacuta, Rodelyn | 12/31/2025 | 4:00 PM | 4:03 PM | Avaya Issue - Freeze | Valid Error |
| Ebacuado, Khaleen Kaye | 12/31/2025 | 4:12 PM | 4:18 PM | Avaya Issue - Freeze | Valid Error |
| Peremne, Tanya Kyle | 12/31/2025 | 4:28 PM | 4:29 PM | Avaya Issue - Freeze | Valid Error |
| Ciudad, John Lawrence | 01/28/2026 | 12:12 AM | 12:36 AM | Citrix Froze - CONTACTS DISCONNECTED | valid. |
| Martus, Feleah Mae | 01/29/2026 | 4:19 PM | 4:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/29/2026 | 4:21 PM | 4:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/29/2026 | 4:20 PM | 4:23 PM | Citrix Issue - Sitewide Downtime | Assisted By: WF mollie |
| Degoma, Rachel | 12/31/2025 | 4:48 PM | 4:59 PM | Avaya Issue - Freeze | Valid Error |
| Martus, Feleah Mae | 01/29/2026 | 4:27 PM | 4:27 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Peremne, Tanya Kyle | 01/06/2026 | 4:37 PM | 4:43 PM | Avaya Issue - Freeze | Valid Error |
| Aguilar, Leanne Kaye | 01/29/2026 | 7:38 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Peremne, Tanya Kyle | 01/29/2026 | 7:37 PM | 7:43 PM | Avaya Issue - Freeze | Valid Error |
| Rapista, Sarah Jane | 01/29/2026 | 7:44 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Quirino, Rio Mae | 01/29/2026 | 7:46 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Dorado, Ricardo Jesus III | 01/29/2026 | 7:46 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Carlos, Anna Mae | 01/29/2026 | 8:00 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Nobleza, Ronelyn | 01/29/2026 | 7:49 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Birog, Sam Ryan Louise | 01/29/2026 | 4:00 PM | 4:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Delfin, Precious Eleanor | 01/29/2026 | 8:00 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Obalo, Allen Carl | 01/29/2026 | 7:44 PM | 7:53 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Balontong, Nino Shary | 01/29/2026 | 7:59 PM | 8:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Degoma, Rachel | 01/29/2026 | 7:59 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Balontong, Nino Shary | 01/29/2026 | 7:55 PM | 8:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacuta, Rodelyn | 01/29/2026 | 7:56 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Ofalla, Louis Kenneth | 01/29/2026 | 7:55 PM | 8:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Oquendo, Jemart | 01/29/2026 | 7:00 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Pancho, Ednamae | 01/29/2026 | 7:57 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sarmiento, Xian Yan | 01/29/2026 | 4:00 PM | 4:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | | can't access AVAYA | Switch VPN (LVS to PHX) | |
| Dalmino, Josie | 01/29/2026 | 7:06 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Sarmiento, Xian Yan | 01/29/2026 | 7:52 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | | Was able to resolve the concern of CX and was about to end the call when the issue happened | Kicked out of Citrix, manually disconnected VPN to prevent taking calls | Reconnected once(failed) | Restarted Citrix, AVAYA, and VPN | Setup Tools again | |
| Cabuslay, Ma Richelle | 01/29/2026 | 4:06 PM | 4:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then PDA went to error. Needed restart my PDA. |
| Aguilar, Leanne Kaye | 01/29/2026 | 4:00 PM | 4:20 PM | Avaya Issue - Freeze | AVAYA ISSUES |
| Sanguillosa, Rhea | 01/29/2026 | 5:00 PM | 5:20 PM | Citrix Latency - Change Citrix Server | restart PC 2 times//pull up avaya//pull up tools |
| Obafial, Mark Gyzzynn | 01/29/2026 | 7:59 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on call/ call not disconnected / kicked out of citrix/ finish the call and relogged in to citrix /citrix needs to be restarted/ AVAYA issue, loading only/ restart AVAYA/ repull up tools) |
| Alkonga, Abigail | 01/29/2026 | 8:01 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call. Need to pull up tools | got kick to citrix twice \ took a while to pull up avaya | teams keep loading hard reset PC |
| Ang, Princess | 01/29/2026 | 8:09 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | PDA error while on ready | call disconnected |
| Durana, Alysa Charamae | 01/29/2026 | 7:51 PM | 8:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Citrix disconnect have to repull up / PDA error |
| Bautista, Demmeth | 01/29/2026 | 8:05 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue. Citrix froze and Pda Error. |
| Gallardo, Kian Jan | 01/29/2026 | 6:08 PM | 6:15 PM | No Audio - PDA/ other tools still functional | Tele connector was acting out and needed to pending log out because Prev call cannot hear me and there's buzzing sound on the Tele connector and it happens that while the log out timer was running another call was initiated needs to finish the call because tele connecter was working once again after fixing the wiring issue |
| Gallardo, Kian Jan | 01/29/2026 | 7:45 PM | 8:02 PM | No Audio - PDA/ other tools still functional | Teleconnector was acting out and needed to pending log out because Prev call cannot hear me and there's buzzing sound on the Teleconnector and it happens that while the log out timer was running another call was initiated needs to finish the call because teleconnected was working once again after fixing the wiring issue. already been fix but cx got disconnected because of system issue changed Teleconnected since there is two tele connectors on the station 15-B |
| Upod, Nina Marie | 01/29/2026 | 7:38 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze and kicked out of Citrix. Need to restart citrix, vpn, pda. Restart and repull-up tools |
| Aguilar, Reyla Jean | 01/29/2026 | 6:06 PM | 6:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error |
| Balberona, Ryah Mae | 01/29/2026 | 5:40 PM | 5:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze. kick out of citrix | unable to log in to avaya | need to restart |
| Cabuslay, Ma Richelle | 01/29/2026 | 8:11 PM | 8:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then Citrix disconnected while Cx is on the line. I had to rset my Citrix and pull up my tools again. |
| Carlos, Anna Mae | 01/29/2026 | 8:31 PM | 8:34 PM | Avaya Issue - Freeze | Valid Error |
| Ebacuado, Khaleen Kaye | 01/29/2026 | 8:21 PM | 8:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Tondo, Melyn | 01/29/2026 | 4:00 PM | 4:05 PM | Citrix Froze - CONTACTS DISCONNECTED | PDA error |
| Torres, Maycel | 01/29/2026 | 4:22 PM | 4:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Other Side of the PC is Avaya and the other screen is Citrix/ Monitor issues |
| Tupas, Jastin | 01/22/2026 | 4:38 PM | 5:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix and need to re-pull up tools again |
| Besa, Josh Rainer | 12/30/2025 | 4:29 PM | 5:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error during chat. Had to restart avaya and pda. |
| Declaro, Lalyn | 12/30/2025 | 4:40 PM | 5:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on messaging then PDA error/need to finish the messaging before restarting VPN, and Avaya |
| Batilaran, Frenzy Earl Sydney | 12/30/2025 | 4:34 PM | 5:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya error during chat. Had to restart avaya and pda after replying to livechat messages |
| Candoleta, Janine Pearl | 12/30/2025 | 5:42 PM | 5:45 PM | Citrix Froze - CONTACTS DISCONNECTED | log out PDA because my cx from Async replied then I receive a call during chat. |
| Andrade, Tresha | 12/30/2025 | 7:28 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , Avaya issue, PDA Denali error and VPN disconnected while assisting a customer. |
| Andojar, Ma Angeline | 12/30/2025 | 7:36 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/ PDA Error/ Repull up Avaya |
| Tondo, Melyn | 12/30/2025 | 7:37 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , Avaya issue, PDA Denali error and VPN disconnected while validating cx acc |
| Bayhon, Katrina | 12/30/2025 | 7:35 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze , Avaya issue, PDA Denali error and VPN disconnected while assisting a customer. |
| Torres, Maycel | 12/30/2025 | 7:39 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Denali Error/While on Call/Avaya Takes Time To Load |
| Oquendo, Romel John | 12/30/2025 | 7:33 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ VPN, Avaya, PDA error/ Call continued after being kicked out of citrix/ Resolved cx concern, no need for callback. |
| Candoleta, Janine Pearl | 12/30/2025 | 7:41 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and repull up all tools during call |
| Icay, Nethanel | 12/30/2025 | 7:40 PM | 8:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ VPN, Avaya, PDA error/ |
| Bascos, Kyle | 12/30/2025 | 7:46 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ VPN, Avaya. Did not successfully validated the cx account/no account pulled up. |
| Alsagon, Loriely Anne | 12/30/2025 | 7:52 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown while on call , ghost spiel provided, cx unresponsive requested to callback |
| Mateo, Mary Claresse | 12/30/2025 | 7:37 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected/ kick out, Avaya froze and Denali close. Re pull-up all tools |
| Lagumbay, Daniela Marie | 12/30/2025 | 7:53 PM | 8:15 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue and need to pull up all tools during call |
| Villarosa, Gerry | 12/30/2025 | 7:56 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on the line | Restart VPN, AVAYA and repull up my tools |
| Tupas, Jastin | 12/30/2025 | 8:37 PM | 8:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and the call disconnected while validating the cx account. |
| Besa, Josh Rainer | 12/30/2025 | 8:40 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, citrix, vpn, and avaya took time to repull-up. |
| Ibanez, Anacel | 01/29/2026 | 7:29 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | //Citrix froze// vpn disconnected//avaya take time to pull up/citrix disconnected |
| Declaro, Lalyn | 12/30/2025 | 8:43 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix/ still received call and offered for call back/ need to repull up all tools, restart VPN, and Avaya |
| Batilaran, Frenzy Earl Sydney | 12/30/2025 | 8:36 PM | 9:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out while on the line | Restart VPN, AVAYA and repull up my tools |
| Bolante, Pholla Jeve | 01/28/2026 | 9:55 PM | 10:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Abolucion, Jodelyn | 01/28/2026 | 9:45 PM | 9:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Beltran, Mary Grace | 01/28/2026 | 9:45 PM | 9:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Call not Disconnected |
| Diestro, John Isaac | 01/28/2026 | 6:52 AM | 6:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist the tm to sign out and sign the avaya then log out then ready the PDA. |
| Paulo, Pauline | 01/29/2026 | 4:28 PM | 4:30 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Paulo, Pauline | 01/29/2026 | 4:38 PM | 4:40 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Pacurza, Rhea | 01/29/2026 | 4:20 PM | 4:21 PM | Citrix Issue - Sitewide Downtime | Assisted By: WF Mollie |
| Pacurza, Rhea | 01/29/2026 | 4:28 PM | 4:29 PM | Citrix Issue - Sitewide Downtime | Assisted By: WF Mollie |
| Pacurza, Rhea | 01/29/2026 | 4:37 PM | 4:39 PM | Citrix Issue - Sitewide Downtime | Assisted By: WF Mollie |
| Altamia, Margie Ann | 01/29/2026 | 5:03 PM | 5:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: WF Mollie |
| Martus, Feleah Mae | 01/29/2026 | 5:41 PM | 6:13 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Gallardo, Kian Jan | 01/29/2026 | 6:08 PM | 6:16 PM | No Audio - PDA/ other tools still functional | Assisted By: WF Mollie |
| Paulo, Pauline | 01/29/2026 | 6:20 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Briones, Lorrie Miles | 01/29/2026 | 7:39 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| So, Amber Mae | 01/27/2026 | 5:11 AM | 5:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and the contact was disconnected. Affected account: *2003922828559890894 |
| Bantigue, Jonna Mae | 01/29/2026 | 8:02 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cobrado, Ma Cyrine | 01/28/2026 | 8:19 AM | 8:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Denali error | Restart PDA |
| Dariagan, Esequela May | 01/29/2026 | 7:46 PM | 8:00 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Anisco, Jannah Gift | 01/29/2026 | 10:00 PM | 10:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out/froze |
| Borlado, Lady Mae | 01/29/2026 | 8:03 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Paras, Joeffry | 01/29/2026 | 8:45 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Buhayo, Neil | 01/29/2026 | 8:48 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ayuda, Ma Victoria | 01/27/2026 | 5:41 AM | 5:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during lunch/No account pulled up. System down reported as valid. Ticket Number: IMS0839703 |
| Cordovero, Jinky | 01/29/2026 | 6:35 PM | 6:42 PM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 1/29/26 Start Time: 6:35pm End Time: 6:42pm Issue: CITRIZ FROZE Account Number: 1864797134677852857 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Baler, Nathaniel Victor | 01/29/2026 | 8:42 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/29/26 Start Time: 8:42 PM End Time: 8:53 M Issue: Citrix froze while resolving case. Denali error. Logged out of Citrix. Case ID: PP-ESC-126662730247838246 Account number: 1380102411956785267 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Espinosa Jr, Mervin | 01/27/2026 | 5:50 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected including the audio. PDA went into error when the teammate logged back in. Affected account: *2198321557139786877 |
| Degoma, Renz | 01/15/2026 | 7:59 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid / Citrix froze | denali error while on call |
| Barrera, Kate Angeline | 01/15/2026 | 11:50 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid / Citrix froze | PDA error | PDA error changing states, restart PDA and avaya |
| Gan, Mikael Van | 01/29/2026 | 7:51 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Durana, Alysa Charamae | 01/15/2026 | 11:42 PM | 11:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, Citrix disconnect/ have to pull up Citrix / restart VPN and Avaya |
| Bernas, John Vincent | 01/29/2026 | 7:52 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Practisala, Pearly Ann | 01/29/2026 | 7:39 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Upod, Nina Marie | 01/15/2026 | 11:34 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Need to restart citrix, vpn, avaya and pda | Re-pullup tools |
| Bolante, Pholla Jeve | 01/28/2026 | 9:55 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED |
| Benitez, Dan Bryan | 01/15/2026 | 11:53 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected while on call | PDA error | need to restart AVAYA and VPN |
| Abolucion, Jodelyn | 01/28/2026 | 9:45 AM | 9:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Beltran, Mary Grace | 01/28/2026 | 9:45 AM | 9:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Call not Disconnected |
| Alkonga, Abigail | 01/15/2026 | 11:51 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Need to pull up tools | citrix restarted| took a while to pull up avaya : noted on the account and set for callback : restarted PC |
| Altamia, Margie Ann | 01/29/2026 | 7:48 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Manican, Joanna Len | 01/29/2026 | 10:00 PM | 10:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze unable to stamp ready on time |
| Amparo, Ana Roces | 01/27/2026 | 5:40 AM | 5:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. AVAYA went into error which was restarted by the teammate. |
| Beltran, Mary Grace | 01/29/2026 | 10:41 PM | 10:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: PDA Error - Contacts Disconnected |
| Barroa, Cyrene | 01/29/2026 | 7:53 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Masillones, Mhel Serville | 01/29/2026 | 10:00 PM | 10:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix error kicked out need restart 2x |
| Balberona, Ryah Mae | 01/29/2026 | 9:42 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kick out of citrix | unable to log in to avaya | need to restart citrix and need to pull up tools again |
| Zurbano, Ma Evonne | 01/29/2026 | 10:26 PM | 10:41 PM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. Issue: Citrix Latency - Change Citrix Server |
| Tebia, Brian Shane | 01/29/2026 | 10:00 PM | 10:12 PM | Citrix Latency - Change Citrix Server | UMC not loading, unable to go on ready |
| Caingcoy, Rolly | 01/29/2026 | 4:00 PM | 4:27 PM | Avaya Issue - Freeze | Issue: PDA error / Avaya not pulling up Sysdown: PDA error / Avaya not pulling up |
| Manuel, Sebastian | 01/28/2026 | 5:47 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | IMS0840246 |
| Alejandro, Crisnavel | 01/29/2026 | 7:56 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Aguilar, Reyla Jean | 01/29/2026 | 10:38 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | Kicked out of citrix | Messaging contacts disconnected | Have to restart citrix and re-pull up tools |
| Francisco, April Rose | 01/29/2026 | 9:10 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29,2026 Start Time: 09:10 PM End Time: 09:15 PM Issue: Citrix froze while on ready .PDA on error Account Number: 1405721509962058852 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Aguilar, Reyla Jean | 01/29/2026 | 10:38 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | Kicked out of citrix | Messaging contacts disconnected | Have to restart citrix and re-pull up tools |
| Cawaling, Jeneron | 01/29/2026 | 9:29 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/28/26 Start Time: 9:29 PM End Time: 9: 33 PM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Restarted PDA. Account Number: 2142926059782378387 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Gallardo, Kian Jan | 01/29/2026 | 7:45 PM | 8:02 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Ray and WF Mollie |
| Pacurza, Rhea | 01/29/2026 | 7:52 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Llegue, Bench Rhamsey | 01/29/2026 | 7:56 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Cadigal, Christopher | 01/29/2026 | 10:08 PM | 10:15 PM | No Audio - PDA/ other tools still functional | Upon receiving call there's no audio. Had to set up the speaker and audio. |
| Contillo, Jerome | 01/29/2026 | 9:30 PM | 9:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/29/2026 Start Time: 9:30 PM End Time: 9:35 PM Issue: citrix froze| PDA error Account Number: 5601428953016741878 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Condez, Rea Angelika | 01/29/2026 | 10:05 PM | 10:15 PM | No Audio - PDA/ other tools still functional | No audio. Had to repull up citrix and fix audio |
| Ropa, Nina Grace | 01/29/2026 | 7:26 PM | 7:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/29/26 Start Time: 7:26 pm End Time:5 7:34 pm Issue: Denali error/ crashes while working on case PP-ESC-126656554084864543| Re started PDA. Account Number: 2198295401014590475 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Cervanez, Pearly Jean | 01/29/2026 | 7:48 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray Carl Robles (CW) |
| Nuguid, John Carlo | 12/30/2025 | 7:57 PM | 8:11 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Castro, Harvey Nicolai Andrew | 01/29/2026 | 8:05 PM | 8:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cordovero, Jinky | 01/29/2026 | 10:29 PM | 10:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/29/26 Start Time: 10:29PM End Time: 10:57 Issue: CITRIZ QUIT|| PDA ERROR Account Number: 1339007925477252387 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Obafial, Mark Gyzzynn | 01/29/2026 | 7:59 PM | 8:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Pangilinan, Diego Carlo | 01/29/2026 | 8:48 PM | 9:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Martus, Feleah Mae | 01/29/2026 | 9:47 PM | 9:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/29/2026 | 10:18 PM | 10:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cervanez, Pearly Jean | 01/29/2026 | 10:03 PM | 11:12 PM | No Audio - PDA/ other tools still functional | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Bautista, Demmeth | 01/15/2026 | 12:05 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out by citrix while on call. (Hard reset) |
| Encina, Felix John | 01/27/2026 | 5:47 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error after lunch. Ticket Number: IMS0839703 |
| Peral Jr, Teodolfo | 01/29/2026 | 10:02 PM | 10:05 PM | No Audio - PDA/ other tools still functional | Change station due to audio issue, and then after went to other station, PDA is not showing. |
| Agana, Glendalyn | 01/29/2026 | 7:51 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Rey |
| Hari-on, Marrienne | 01/29/2026 | 7:38 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Rey |
| Patron, Precious Kaye | 01/29/2026 | 4:00 PM | 4:20 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Methyl Whyne Dela Ostia (CW) |
| Graciadas, John Wilbert | 01/27/2026 | 5:49 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and VPN was disconnected including the contact. SYstem down happened during avail time. |
| Ciudad, John Lawrence | 01/29/2026 | 4:56 PM | 5:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Magluyan, Grace Alondra Joy | 01/27/2026 | 5:40 AM | 6:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's PDA went into error while on lunch. Ticket Number: IMS0839703 |
| Olisco, Francis John | 01/29/2026 | 11:47 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on Call | PDA/Denali Error |
| Dasig, Symon John | 01/29/2026 | 6:39 PM | 6:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Murillo, Vanessa | 01/29/2026 | 7:42 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: 1-29-2026 Start Time: 7:42PM End Time: 08:06Pm Issue: //Citrix froze and logged out /avaya take time to pull up/repull up tools Account Number: Case ID: 1869186529034140963 Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Ticket: N/A POD # & Letter: 4-B |
| Biclar, Andreia Sacci | 01/29/2026 | 7:10 PM | 7:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Cadorna, Diomelyn Jane | 01/29/2026 | 8:45 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-29-2026 Start Time: 8:45 PM End Time: 9:00 PM Issue: CALL SICONNECTED \\ AVAYA DISCONNECTED \\ AVAYA ISSUES Account Number: 1462763448907212227 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter: 4D Production Floor: 5th VPN Used: PHX |
| Dalumpines, Athea Trisha | 01/27/2026 | 5:48 AM | 6:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Valid system down reported. Ticket Number: IMS0839703 |
| Begaso, Jestine Marie | 01/29/2026 | 8:36 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Bacas, Maxine Rose | 01/29/2026 | 8:43 PM | 9:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 29, 2026 Start Time: 8:43 PM End Time : 9:08 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 5636217096672096373 Was the call disconnected?: YES Was a customer callback required?: No as system downtime occurred right after I received this call/ No info about cx concern Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-B Production Floor: 5TH FLOOR |
| Acervo, Erika | 01/29/2026 | 8:41 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Arellano, Bea Luz | 01/29/2026 | 8:53 PM | 9:25 PM | Citrix Froze - CONTACTS DISCONNECTED | Bea Luz Arellano Shift Date: 01/29/2026 Start Time: 8:53 PM End Time: 9:25 PM Issue: Citrix froze and I got kicked out. I tried to reopen Citrix but only a white screen was showing. After restarting, my tools disappeared, so I need to pull them up again. Avaya also disconnected and needs to be reopened. Account Number: 2205289635068321308 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhan / Darwin Ticket: POD # & Letter: 11 - C Production Floor: 5th Floor VPN Used: PHX |
| Dasig, Symon John | 01/29/2026 | 9:02 PM | 9:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Artates, Micha Ella | 01/29/2026 | 8:55 PM | 9:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 29, 2026 Start Time: 8:55 PM End Time : 9:21 PM Issue Citrix froze and I was kicked out of Citrix while I was on a call. I had to finish the call, and it was ongoing for 8 minutes. I tried to log back in to Citrix, but it only showed a white screen. I had to restart my PC and Citrix multiple times and reopen all the tools. Account Number: 5564052506142470096 Was the call disconnected?: YES Was a customer callback required?: No Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-D Production Floor: 5TH FLOOR VPN Used: PHX |
| Sanguillosa, Rhea | 01/29/2026 | 9:35 PM | 9:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 01-29-26 Start Time: 09:35 PM End Time: 09:47 PM Issue: ERROR denali while on call//Pull up AVAYA Account Number: *2178750130088320008 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 24-D |
| Awayan, Andrea | 01/29/2026 | 8:52 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Name:Andrea Awayan Shift Date: 01-29-26 Start Time: 8:52 PM End Time: 08:52 PM Issue: ERROR denali while on call Account Number: *1294349677514990011 Was the call disconnected?: YES Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 10 c Production Floor: 5th VPN Used: PHX |
| Awayan, Andrea | 01/29/2026 | 10:38 PM | 10:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name:Andrea Awayan Shift Date: 01-29-26 Start Time: 10:38 PM End Time: 10: 42 PM Issue: ERROR denali while on call/ not hearing response from the cx not pulling up the account on my spark Account Number: * Was the call disconnected?: no Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 10 c Production Floor: 5th |
| Salas, Ma Joyce | 01/29/2026 | 11:30 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-29-2026 Start Time: 11:30 PM End Time: 11:50 PM Issue: Citrix froze and kicked out /VPN got disconnected. I had to repull-up all the tools again Account Number: NA Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4F Production Floor: 5th VPN Used: PHX |
| Ibanez, Anacel | 01/29/2026 | 11:30 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-29-2026 Start Time: 11:30PM End Time: 12:07am Issue: //Citrix froze// vpn disconnected//avaya take time to pull up/citrix disconnected/unable tpo log incitrix need to restart pc Account Number: Case ID: 1344766954454813128 Was the call disconnected?: yes Was a customer callback required?: no Who was the callback endorsed to?: Ticket: N/A POD # & Letter: 4-A |
| Espolong, Kim Robert | 01/29/2026 | 8:52 PM | 9:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Kim Robert M. Espolong Shift Date: 1-29-2026 Start Time: 8:52 PM End Time: 9:16 PM Issue: Citrix froze Pda error had to re pull up tools Account Number: n/a Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Ticket: POD # & Letter: 4E Production Floor: 5th VPN Used: PHX |
| Ordines, Kent Lester | 01/29/2026 | 11:50 PM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-29-2026 Start Time: 11:50PM End Time: 12:09AM Issue: //citrix froze//kickout citrix//pull up tools Account Number: 4819471094657430300 Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-E Production Floor: 5th |
| Quirino, Rio Mae | 01/28/2026 | 11:46 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Delfin, Precious Eleanor | 01/29/2026 | 11:47 PM | 11:51 PM | Avaya Issue - Freeze | Valid Error |
| Baldisimo, Krishna Joy | 01/17/2026 | 7:06 PM | 7:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, kickout from citrix, no audio, restart citrix, and set up again. |
| Pamunag, Jazzen Roi | 01/29/2026 | 11:56 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Barrera, Kate Angeline | 01/17/2026 | 11:26 PM | 11:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze. Kickout of Citrix. Have to restart and repull up tools |
| Rapista, Sarah Jane | 01/29/2026 | 11:45 PM | 12:02 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Nobleza, Ronelyn | 01/29/2026 | 11:48 PM | 12:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Degoma, Renz | 01/17/2026 | 11:41 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | denali error while on call | need to restart Avaya 'cause it's not responding | need to restart Denali and Pull up tools again |
| Diaz, Frenmar | 01/29/2026 | 10:00 PM | 10:04 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assist tm to wait for Denali since there is latency in Citrix. Tm was able to enter production 15 mins prior to his shift. Advised tm to stamp on ready n time. |
| Oquendo, Jemart | 01/29/2026 | 11:57 PM | 12:11 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Espineda, Janine Nicole | 01/17/2026 | 11:46 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kicked out of citrix while on call / had to re-pull up citrix / call is still active on AVAYA / need to resolve cx concern and managed to pull up tools back again |
| Degoma, Rachel | 01/29/2026 | 12:02 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Oquendo, Romel John | 12/30/2025 | 11:35 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ VPN, Avaya, PDA error/ Re pull up vpn and avaya/ Endorse cx concern for callback and leave notes. |
| Bautista, Demmeth | 01/17/2026 | 11:43 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out by citrix while on call. (Hard reset) Encountered system issue while assisting the cx. |
| Andojar, Ma Angeline | 12/30/2025 | 11:40 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out of citrix/ Repull up tools again |
| Dapilaga, Thea Faith | 01/17/2026 | 1:40 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze for 4 mins| pda error | avaya not responding | avaya took time to pull up |
| Bascos, Kyle | 01/30/2026 | 11:45 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out of citrix/ Repull up tools again |
| Candoleta, Janine Pearl | 01/30/2026 | 11:42 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools during call |
| Busquit, Crislen | 01/28/2026 | 10:14 PM | 10:25 PM | Citrix Latency - Change Citrix Server | I got ready on 10:00 however all of my tools are not pulling up, i got a call and i cant assist the cx without the spark still loading and my tools not pulling up, I logged out after I assisted the cx and restarted my pc to start all over again. |
| Dorado, Ricardo Jesus III | 01/29/2026 | 12:05 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Gamuzaran, Jhodeth-Ann | 01/20/2026 | 7:56 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. PDA error |
| Bacuta, Rodelyn | 01/29/2026 | 12:13 AM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Benitez, Dan Bryan | 01/20/2026 | 8:35 PM | 8:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break | PDA error |
| Aguilar, Reyla Jean | 01/20/2026 | 8:00 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | PDA error |
| Cabuslay, Ma Richelle | 01/20/2026 | 11:45 PM | 11:48 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break | PDA error |
| Agana, Glendalyn | 01/29/2026 | 12:09 PM | 12:28 PM | Citrix Froze - CONTACTS DISCONNECTED | NA |
| Hari-on, Marrienne | 01/29/2026 | 11:41 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ebacuado, Khaleen Kaye | 01/29/2026 | 12:20 AM | 12:32 AM | Avaya Issue - Freeze | Valid Error |
| Ciudad, John Lawrence | 01/29/2026 | 4:56 PM | 5:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Jerelyn |
| Zulieta, Vanessa | 01/29/2026 | 6:42 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Francisco, April Rose | 01/29/2026 | 12:38 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29,2026 Start Time: 12:38 AM End Time: 12:45 AM Issue: Got kicked out on Citrix while on break.Had to restart PDA. Account Number: N/A Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Ebuna, Ckim Wesley | 01/09/2026 | 2:30 AM | 2:32 AM | Citrix Disconnected/PDA/Denali Error - after Break | resolved |
| Legaspi, Li Gorton | 01/28/2026 | 7:05 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | resolved |
| Diaz, Frenmar | 01/29/2026 | 10:00 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | resolved |
| Unasin, Kyla | 01/29/2026 | 11:51 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown, Denali error, need to finish two chats before stamping ready |
| Guevara, Prince Carl | 01/29/2026 | 12:15 AM | 12:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Launio, Hope | 01/29/2026 | 12:40 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29,2026 Start Time: 12:40AM End Time: 12:47 AM Issue: Citrix froze, kick out from citrix and avaya error while working case PP-ESC-126659642166351013 Account Number: 5593229505810435078 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 13-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Iguis, Jessa | 01/29/2026 | 12:45 AM | 12:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Jessa Iguis Shift Date: 01/29/26 Start Time: 12:45 AM End Time: 12:51 AM Issue: Citrix disconnect while on break / error denali Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Baler, Nathaniel Victor | 01/29/2026 | 12:49 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Nathaniel Victor Baler Shift Date: 1/29/26 Start Time: 12:49 AM End Time: 12:55 AM Issue: Citrix froze while on break Denali error. Logged out of Citrix. Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Degoma, Rachel | 01/30/2026 | 10:00 PM | 10:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue happened during avail/No account pulled up. |
| Contillo, Jerome | 01/29/2026 | 12:45 AM | 12:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/29/2026 Start Time: 12:45 AM End Time: 12:57 AM Issue: citrix disconnected| need to reboot Account Number: 1757590753921191031 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Donguines, Dia | 01/29/2026 | 10:50 PM | 11:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Dia Donguines Shift Date: 29 January 2026 Start Time: 10:50 PM End Time: 11:00 PM Issue: Kicked out of Citrix while on Lunch. Need to re-start Citrix Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: Already asked Mollie POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Belle |
| Diaz, Frenmar | 01/29/2026 | 11:40 PM | 11:49 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Guevarra, Lander John | 01/29/2026 | 10:48 PM | 10:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Lander John Guevarra Shift Date: 29 January 2026 Start Time: 10:48 PM End Time: 10:58 PM Issue: citrix kick out all tools removed while on lunch Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Esparagoza, Shiela Mae | 01/29/2026 | 12:43 AM | 12:47 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Virgo, Jeniebabes | 01/29/2026 | 12:40 AM | 12:50 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ropa, Nina Grace | 01/29/2026 | 9:29 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Nina Grace Ropa Shift Date: 01/29/26 Start Time: 9:29 pm End Time:5 9:33 pm Issue: Citrix froze/ PDA error Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 14-G Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Arconada, Eva | 01/29/2026 | 12:47 AM | 12:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Murillo, Vanessa | 01/29/2026 | 11:52 PM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1-29-2026 Start Time: 11:52PM End Time: 12:21AM Issue: Citrix froze and logged out while on call. Need to log out and log back in Avaya and repull up tools. Account Number: 5570174913810500365 Was the call disconnected?: No Was a customer callback required?:yes Who was the callback endorsed to?: Any Ticket: N/A POD # & Letter: 4-B Production Floor: 5th |
| Iguis, Jessa | 01/29/2026 | 8:26 PM | 9:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Jessa Iguis Shift Date: 01/29/26 Start Time: 9:26 PM End Time: 9:31 PM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Account Number: 1781066982525615536 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Jobelle Geronimo (CW) |
| Poticar, Mark Harold | 01/29/2026 | 12:15 PM | 12:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Ibanez, Anacel | 01/29/2026 | 12:18 AM | 12:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-29-2026 Start Time: 12:18am End Time: 12:38am Issue: //Citrix froze// vpn disconnected//avaya take time to pull up/citrix disconnected/unable tpo log incitrix need to restart pc Account Number: Case ID: 5345017527000966180 Was the call disconnected?: yes Was a customer callback required?: no Who was the callback endorsed to?: Ticket: N/A POD # & Letter: 4-A Production Floor: 5th |
| Tumanda, Glady Mae | 01/29/2026 | 12:00 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Zante, Chim Neo | 01/29/2026 | 11:55 PM | 12:12 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call, hard reset |
| Peremne, Tanya Kyle | 01/29/2026 | 12:00 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | : Kick out from citrix while on call/ no audio in the line/ need to re pull up to |
| Lingco, Rollene | 01/29/2026 | 12:16 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call |
| Obafial, Mark Gyzzynn | 01/29/2026 | 11:56 PM | 12:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on call/ call not disconnected / kicked out of citrix/ finish the call and relogged in to citrix but keeps me kicked out automatically/citrix needs to be restarted/ AVAYA issue, loading only and shows can't sign in/ restart AVAYA/ repull up tools) |
| Devera, Chris Bob Jasper | 01/27/2026 | 5:47 AM | 6:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | On lunch during system issue/No account pulled up. Ticket Number: IMS0839703 |
| Abajar, Allysa | 01/29/2026 | 10:00 PM | 10:20 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Cannot pul up avaya. Can't login to citrix. |
| Olmo, Lei Franzie Aira | 01/28/2026 | 6:58 AM | 7:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Peral Jr, Teodolfo | 01/29/2026 | 10:21 PM | 10:47 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Change station due to audio issue, and then after went to other station, PDA is not showing. |
| Nobleza, Ronelyn | 01/29/2026 | 12:58 AM | 1:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Acejo, Aljune Mike | 01/29/2026 | 12:18 AM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call, |
| Villanueva, Harold | 01/28/2026 | 6:56 AM | 7:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix logged out/call disconnected |
| Arcano, Anjenette | 01/28/2026 | 7:00 AM | 7:04 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | 5561134052301524261 |
| Beluso, Jhenice | 01/29/2026 | 10:58 PM | 11:10 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Had to logout | change station | hard reset |
| Beluso, Jhenice | 01/29/2026 | 11:52 PM | 11:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA Denali Error |
| Catalan, Jowelyn | 01/28/2026 | 7:11 AM | 7:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOG OUT/Call still connected |
| Deocampo, Joemar | 01/29/2026 | 12:48 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on Ready state |
| Empeno, Alleah Camille | 01/28/2026 | 6:58 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix kickout |
| Cezar, Princess Jean | 01/29/2026 | 11:13 PM | 11:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Vegafria, Manny Mark | 01/28/2026 | 7:13 AM | 7:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Valencia, Nieza Joy | 01/28/2026 | 7:12 AM | 7:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX DISCONNECTED / PDA ERROR |
| Bajande, Jemima | 01/29/2026 | 10:02 PM | 10:45 PM | Citrix Latency - Change Citrix Server | Changed station for the 4th time and that's when I was able to pull up my tools and load all application |
| Uadan Jr, Richard | 01/28/2026 | 7:15 AM | 7:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX DISCONNECTED / PDA ERROR |
| Tarucan, Joede-an | 01/29/2026 | 10:00 PM | 10:31 PM | Citrix Latency - Change Citrix Server | restarted tools and Citrix and transfer station |
| Cordova, Jayvin | 01/28/2026 | 7:18 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX LOG OUT/Call still connected |
| Demandaco, Cristy | 01/29/2026 | 10:16 PM | 10:22 PM | Citrix Latency - Change Citrix Server | N/A |
| Valenzuela, Keziah Mae | 01/28/2026 | 7:17 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOGGED OUT//PDA DISCONNECTED |
| Prudente, Rhyme Roger | 01/29/2026 | 10:05 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celino, Chriselle | 01/29/2026 | 1:34 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze \\ PDA Error while on ready VPN: PHX |
| Estebes, Immanuel | 01/28/2026 | 7:16 AM | 7:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX LOGGED OUT//PDA DISCONNECTED |
| Fajardo, Jayshell | 01/28/2026 | 3:26 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Manican, Joanna Len | 01/29/2026 | 1:34 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, PDA Error, restarted VPN, AVAYA and PDA |
| Fajardo, Jayshell | 01/28/2026 | 5:49 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sanchez, Queenie Joy | 01/28/2026 | 8:21 AM | 8:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and got kickout while on call. |
| Alayon, Alyn Joy | 01/28/2026 | 6:42 AM | 6:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Re start Citrix/ Re launched VPN and Avaya |
| Artates, Micha Ella | 01/29/2026 | 11:59 PM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 29, 2026 Start Time: 11:59 PM End Time : 12:27 AM Issue Citrix froze and I was kicked out of Citrix while I was on a call. I had to finish the call, and it was ongoing for few minutes. I tried to log back in to Citrix, but it only showed a white screen. I had to restart my PC and Citrix multiple times and reopen all the tools. Account Number: 5591761185188191278 Was the call disconnected?: YES Was a customer callback required?: No Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-D Production Floor: 5TH FLOOR |
| Patricio, Aikie | 01/28/2026 | 9:16 AM | 9:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Arellano, Bea Luz | 01/29/2026 | 11:58 PM | 12:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Bea Luz Arellano Shift Date: 01/29/2026 Start Time: 11:58 PM End Time: 12:27 PM Issue: Citrix froze and I got kicked out. I tried to reopen Citrix but only a white screen was showing. After restarting, my tools disappeared, so I need to pull them up again. Avaya also disconnected and needs to be reopened. Account Number: 1184498985489423795 |
| Cezar, Princess Jean | 01/28/2026 | 6:04 AM | 6:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | WF Yan and Coach Bryan |
| Sarmiento, Xian Yan | 01/29/2026 | 11:42 PM | 12:15 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Bantigue, Jonna Mae | 01/29/2026 | 12:06 AM | 12:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacas, Maxine Rose | 01/29/2026 | 12:46 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 29, 2026 Start Time: 12:46 AM End Time :1:06 AM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1793829273196246840 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Darwin Ticket: POD # & Letter: 11-B Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH KAYLEN |
| Valencia, Nieza Joy | 01/29/2026 | 12:20 AM | 12:34 AM | Citrix Froze - CONTACTS DISCONNECTED | IMS0840247 |
| Dela Sada, Michaela | 01/28/2026 | 6:12 AM | 6:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to WF May Ann |
| Arbis, Klarenz | 01/29/2026 | 11:54 PM | 12:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Didulo, Liezel | 01/28/2026 | 6:01 AM | 6:12 AM | No Audio - PDA/ other tools still functional | Reported to: Coach Bryan |
| Vegafria, Manny Mark | 01/29/2026 | 12:30 AM | 12:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | IMS0840319 | : The citrix froze longer than normal system down. Tried to restart the PC but nothing changed switched to a different pc.. |
| Lubrin, Mary Gwyneth | 01/29/2026 | 1:34 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze \\ PDA Error while on ready |
| Briones, Lorrie Miles | 01/29/2026 | 11:39 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH WHYNE |
| Dasig, Joshua | 01/28/2026 | 12:27 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/28/2026 Start Time End Time: 12:27 AM - 12:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked Out to citrix while ready and waiting for a next call Account number: N/A Pod Number/Letter: 18 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Kruzxanne EIN: 435061/jdasig |
| Altamia, Margie Ann | 01/29/2026 | 11:50 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Ofalla, Louis Kenneth | 01/29/2026 | 11:52 PM | 11:57 PM | Citrix Latency - Change Citrix Server | N/A |
| Lopez, Jocelyn | 01/29/2026 | 12:26 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/29/2026 Start Time: 12:26 AM End Time: 01:09 AM Issue: VPN disconnected and PDA error while on call | citrix disconnected - need to repull up tools Account Number: 2067201875537154970 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4-C Production Floor: 5th VPN Used: PHX |
| Dasig, Joshua | 01/28/2026 | 4:07 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1/28/2026 Start Time End Time: 04:07 AM - 04:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on ready / while waiting for the next call the Citrix froze and suddenly error. Account number: N/A Pod Number/Letter: 18 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Kruzxanne EIN: 435061/jdasig |
| Practisala, Pearly Ann | 01/29/2026 | 11:41 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Escalada, Jacene Joy | 01/29/2026 | 1:44 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze \\ PDA Error while on ready |
| Flotildes, Realyn | 01/29/2026 | 10:00 PM | 10:01 PM | Citrix Latency - Change Citrix Server | Shift Date: 1/29/2026 Start Time End Time: 10:00 PM - 10:01 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Avaya loading and won't sign in.restart Account Number: N/A Pod Number/Letter: 19/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Barroa, Cyrene | 01/29/2026 | 11:50 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Obalo, Allen Carl | 01/30/2026 | 11:47 PM | 11:53 PM | Citrix Latency - Change Citrix Server | N/A |
| Cezar, Princess Jean | 01/27/2026 | 1:41 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported to Coach Bryan |
| Gallardo, Kian Jan | 01/29/2026 | 11:50 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ponsaran, Andrea Kaye | 01/29/2026 | 11:45 PM | 11:56 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Marcelino, Joselle | 01/29/2026 | 9:59 PM | 10:20 PM | Citrix Latency - Change Citrix Server | Shift Date: 1/29/2026 Start Time End Time: 09:59 AM- 10:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze. Advised to set up in another Citrix and restart the tools. Pod Number/Letter: 21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Galleno, Mark | 01/29/2026 | 1:40 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, PDA Error, restarted VPN, AVAYA and PDA |
| Bueno, Patricia Nicole | 01/27/2026 | 1:46 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Ore, Francis Riel | 01/29/2026 | 10:00 PM | 10:28 PM | Citrix Latency - Change Citrix Server | Shift Date: 1/29/2026 Start Time End Time: 10:00 PM- 10:28 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Having issues pulling up denali. Advised to set up in another Citrix and restart the tools | Tools loads too long to pull up Pod Number/Letter: 21/A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Randoy, Jenebeth | 01/29/2026 | 1:46 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready | Restarted Tools |
| Didulo, Liezel | 01/27/2026 | 3:16 AM | 3:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Reported To Coach Bryan |
| Caingcoy, Rolly | 01/29/2026 | 12:00 AM | 12:12 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Tulale, Mae Con | 01/29/2026 | 10:29 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 10:29 - 10:45 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got disconnected, set up again, having issues with avaya, can't dial so I have to quit avaya and open it again. Account Number: endorse for CB - 5450672011406520499 Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zolina, Ma Vhency Rose | 01/21/2026 | 10:17 PM | 10:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 10:17 PM- 10:41 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, severe latency. Had to restart and pull up tools again but experienced another system issue so I had to set up again. Account Number: endorse for CB - 6056689152853127530 Pod Number/Letter: 20-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Prudente, Rhyme Roger | 01/26/2026 | 4:04 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Reported To Coach Mellisa/ WF Rhayne |
| Zolina, Ma Vhency Rose | 01/29/2026 | 10:17 PM | 10:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 10:17 PM- 10:41 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, severe latency. Had to restart and pull up tools again but experienced another system issue so I had to set up again. Account Number: endorse for CB - 6056689152853127530 Pod Number/Letter: 20-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arellano, Bea Luz | 01/29/2026 | 12:50 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/29/2026 Start Time: 12:50 PM End Time: 1:27 PM Issue: Citrix froze and I got kicked out. I tried to reopen Citrix but only a white screen was showing. After restarting, my screen froze again and was advised change PC by WF Mollie. my tools disappeared, so I need to pull them up again. Avaya also disconnected and needs to be reopened. Account Number: 1926126881599590588 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Dhan / Darwin Ticket: POD # & Letter: 11 - C to 12 - C Production Floor: 5th Floor VPN Used: PHX Assisted By: Coach Kaylennnn / WF Moll |
| Magdaluyo, Claire Mae | 01/29/2026 | 11:10 PM | 11:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 11:10 PM 11:28 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked from Citrix while on call need to re set up tools again Account Number: Cx was not disconnected and was able to resolve the concern Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Alayon, Alyn Joy | 01/27/2026 | 5:28 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To WF Rhayne |
| Espolong, Kim Robert | 01/29/2026 | 1:15 AM | 1:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Name: Kim Robert M. Espolong Shift Date: 1-29-2026 Start Time: 1:15 AM End Time: 1:25 AM Issue: Pda error Account Number: n/a Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Ticket: POD # & Letter: 4E Production Floor: 5th VPN Used: PHX |
| Demandaco, Cristy | 01/27/2026 | 5:41 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To WF Rhayne |
| Preciosa, Marie Antonette | 01/29/2026 | 11:53 PM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 11:53 PM - 12:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked from Citrix while on call. PDA denali error. was able to resolve contact. Account Number: 2013574366294037831 Pod Number/Letter: 20A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Sanguillosa, Rhea | 01/22/2026 | 1:15 AM | 1:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Rhea Sanguillosa Shift Date: 01-29-26 Start Time: 01:15 AM End Time: 01:32 AM Issue: kick out citrix while on lunch//restart PC//pull up avaya//pull up tools// Account Number: Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 24-D |
| Nobleza, Ronelyn | 01/29/2026 | 2:02 AM | 2:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Olanga, Jolimae | 01/29/2026 | 11:53 PM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 11:53PM-12:12AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on avail stats. and having trouble pulling up citrix earlier and needed to set up again. Account Number: Pod Number/Letter: 21-D Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Awayan, Andrea | 01/29/2026 | 1:20 AM | 1:42 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name:Andrea Awayan Shift Date: 01-29-26 Start Time: 1:20 PM End Time: 10: 42 PM Issue: ERROR denali while on lunch and i got disconnected from citrix i have torestart to repull up tools. Account Number: * Was the call disconnected?: no Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 10 c Production Floor: 5th VPN Used: PHX |
| Cadorna, Diomelyn Jane | 01/29/2026 | 1:18 AM | 1:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Diomelyn Jane Cadorna Shift Date: 1-29-2026 Start Time: 1:18 AM End Time: 1:36 AM Issue: sysdown after lunch \\ citrix kicked out \\ repull up tool \\ set up avaya Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: Ticket: POD # & Letter: 4D Production Floor: 5th |
| Dy, Aaron Matthew | 01/29/2026 | 1:56 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue: denali error while on lunch |
| Ibanez, Anacel | 01/29/2026 | 1:35 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-29-2026 Start Time: 1:35Am End Time: 1:45am Issue: //Citrix froze// vpn disconnected//avaya take time to pull up Account Number: Case ID: 2078837733606232906 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: N/Acallbacker POD # & Letter: 4-A |
| Lucahin, Angelie | 01/29/2026 | 2:05 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and got disconnected PDA Froze while on Ready ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart Tools PDA And VPN |
| Scobie, Rosalie | 01/29/2026 | 12:23 AM | 12:27 AM | Avaya Issue - Freeze | n/a |
| Valsote, Shaira | 01/29/2026 | 7:58 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Fullo, Danica | 01/29/2026 | 1:30 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screen freeze, PDA 2.0 error |
| Borda, Ginalyn | 01/29/2026 | 11:50 PM | 12:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Alejandro, Crisnavel | 01/29/2026 | 11:50 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Masillones, Mhel Serville | 01/29/2026 | 1:33 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | *1162330864833355008 |
| Ponce, Renz Kirby | 01/29/2026 | 1:14 AM | 1:22 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 1:14AM-1:22AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Denali error no audio on return// Ghost spiel Account Number: 1722340751837464723 Pod Number/Letter: 20-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Veronica, Nino | 01/29/2026 | 1:33 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | *2138646503999862149 |
| Gan, Mikael Van | 01/29/2026 | 11:48 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Algoso, Kyla Joy | 01/29/2026 | 1:35 AM | 1:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/29/2026 Start Time End Time: 1:35 AM 1:36 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while waiting for next call/ pull up Denali again Account Number: Pod Number/Letter: 19 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Valsote, Shaira | 01/29/2026 | 11:56 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Dela Cruz, Pearl May | 01/29/2026 | 1:34 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and error denall |
| Billones, Ralph Elliz | 01/29/2026 | 1:38 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, vpn disconnected |
| Bernas, John Vincent | 01/29/2026 | 11:50 PM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Ray |
| Bason, Jomari | 01/29/2026 | 1:35 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze,vpn disconnected and error denali |
| Tondo, Joshua | 01/29/2026 | 1:47 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA Denali Error while on break |
| Habulan, Nicole | 01/29/2026 | 11:52 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Villaruz, Mae Ann | 01/29/2026 | 1:36 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, vpn and avaya disconnected, denali error |
| Tebia, Brian Shane | 01/29/2026 | 1:46 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, denali error |
| Manuel, Sebastian | 01/29/2026 | 1:38 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | screenfroze,while on chat |
| Llegue, Bench Rhamsey | 01/29/2026 | 11:53 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Visto, Josellel | 01/29/2026 | 1:40 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 1:40 AM 1:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze call disconecte Account Number: 2126918595818094005 Pod Number/Letter: 19 F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Masillones, Mhel Serville | 01/29/2026 | 1:50 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | denalli logged out due to sysdown earlier |
| Pacurza, Rhea | 01/29/2026 | 12:00 AM | 12:15 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By: Coach Whyne |
| Marcelino, Joselle | 01/29/2026 | 1:37 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 1:37 AM 1:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, kicked out of citrix, call disconnected Account Number: 2007929957417248187 Pod Number/Letter: 21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Scobie, Rosalie | 01/29/2026 | 1:48 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown/error on denali/gone on logout pending |
| Nuguid, John Carlo | 01/29/2026 | 11:59 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Palomo, John Paul | 01/29/2026 | 1:34 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/29/2026 Start Time End Time: 1:34 AM - 1:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 5597967825514216233 (Endorse for a callback) Pod Number/Letter: 20/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Cervanez, Pearly Jean | 01/29/2026 | 1:52 AM | 2:00 AM | No Audio - PDA/ other tools still functional | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Cabe, Marchelle | 01/29/2026 | 1:53 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Logged out from Citrix, PDA/Denali went Error |
| Pangilinan, Diego Carlo | 01/29/2026 | 12:51 AM | 1:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Chu, Kenny Lloyd | 01/27/2026 | 5:43 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To WF RHayne |
| Balasa, Rogie | 01/29/2026 | 1:40 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN ( DENALI ERROR - Need to pending logout - Had 1 chat and 1 OBC but cx not available to talk |
| Castro, Harvey Nicolai Andrew | 01/29/2026 | 12:10 AM | 12:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Cervanez, Pearly Jean | 01/29/2026 | 11:52 PM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Pinaroyo, Rica Mae | 01/27/2026 | 5:46 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported to WF Rhyane |
| Jimenez, Jenefer | 01/29/2026 | 1:47 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 01:47 AM - 02:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected Account Number: Pod Number/Letter: 21 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Obafial, Mark Gyzzynn | 01/29/2026 | 11:56 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Abong, Lester John | 01/27/2026 | 5:50 AM | 5:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To Coach Melissa and WF Rhayne |
| Quibrantar, John Paul Phillip | 01/29/2026 | 2:07 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown got kicked out from citrix and my avaya was signed out |
| Ore, Francis Riel | 01/29/2026 | 2:00 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Start Time End Time: 2:00 AM - 2:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):PDA error while waiting for next call Account Number: N|A Pod Number/Letter: 21 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Celoso, Ma Christina | 01/29/2026 | 4:14 PM | 4:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ponce, Renz Kirby | 01/29/2026 | 2:18 AM | 2:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 2:18AM-2:31AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze| Denali error no audio on return// Ghost spiel Account Number: 1722340751837464723 Pod Number/Letter: 20-E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Patron, Precious Kaye | 01/29/2026 | 12:56 AM | 1:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Methyl Whyne Dela Ostia (CW) Whyne Dela Ostia (CW) |
| Dicon, Reymelyn Grace | 01/29/2026 | 4:56 PM | 5:04 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ombega, Joey | 01/27/2026 | 5:46 AM | 5:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To Coach Bryan |
| Lamayo, Alvin | 01/29/2026 | 3:50 PM | 4:04 PM | Avaya Issue - Freeze | N/A |
| Bueno, Patricia Nicole | 01/27/2026 | 5:49 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Reported To WF Yan |
| Capawan, Jherico | 01/29/2026 | 6:23 PM | 6:30 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Binag, Roxan Joy | 01/27/2026 | 6:06 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Cezar, Princess Jean | 01/27/2026 | 5:50 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To WF Yan |
| Celoso, Ma Christina | 01/29/2026 | 6:45 PM | 6:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/29/2026 | 7:33 PM | 7:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Villorente, Aira Khrystine | 01/29/2026 | 1:38 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze | PDA error. Had to pull up PDA and Avaya again |
| Gabucay, Canskie | 01/29/2026 | 7:39 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Fajardo, Jayshell | 01/27/2026 | 3:10 AM | 3:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach bryan |
| Abool, Mary Gloden | 01/29/2026 | 1:34 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Amoguez, Apple Jane | 01/29/2026 | 7:48 PM | 7:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Didulo, Liezel | 01/27/2026 | 6:55 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Reported To Coach Bryan |
| Arconada, Eva | 01/29/2026 | 2:43 AM | 2:48 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Abela, Rasil | 01/29/2026 | 8:36 PM | 8:40 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Fajardo, Jayshell | 01/27/2026 | 5:47 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach bryan |
| Ombega, Joey | 01/28/2026 | 10:00 PM | 10:08 PM | Citrix Latency - Change Citrix Server | N/A |
| Capawan, Jherico | 01/29/2026 | 10:06 PM | 10:20 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Cezar, Princess Jean | 01/28/2026 | 10:01 PM | 10:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To WF Yan |
| Magluyan, Grace Alondra Joy | 01/27/2026 | 6:22 AM | 6:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the AVAYA Affected account: *1782192522361457201 |
| Lamayo, Alvin | 01/29/2026 | 10:16 PM | 10:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Ponsaran, Girlie | 01/29/2026 | 11:40 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Alayon, Alyn Joy | 01/28/2026 | 10:00 PM | 10:19 PM | Citrix Latency - Change Citrix Server | Reported To WF May Ann Coach Lea Bacanto (Not Yet Provided) sent PM to WF May Ann. no response) |
| Alayon, Alyn Joy | 01/28/2026 | 10:38 PM | 10:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 01/29/2026 | 12:58 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Didulo, Liezel | 01/28/2026 | 10:00 PM | 10:13 PM | Citrix Latency - Change Citrix Server | Reported To Coach Melissa and WF May Ann |
| Celoso, Ma Christina | 01/29/2026 | 12:29 AM | 12:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Abela, Rasil | 01/29/2026 | 12:37 AM | 12:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Delfin, Wenjiel | 01/29/2026 | 12:01 AM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Lamayo, Alvin | 01/29/2026 | 12:43 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dicon, Reymelyn Grace | 01/29/2026 | 1:11 AM | 1:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Capawan, Jherico | 01/29/2026 | 1:55 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Jala, Jeapry | 01/29/2026 | 2:09 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Tablo, Roxann | 01/29/2026 | 2:59 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze \\ PDA Error while on call |
| Jamelarin, Uziel Ann | 01/29/2026 | 3:06 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Candido, Rhea Mae | 01/29/2026 | 2:56 AM | 3:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Arboleda Jr, Arnel | 01/29/2026 | 2:59 AM | 3:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Duabe, Danica Faye | 01/29/2026 | 3:13 AM | 3:17 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Bidiones, Dave Anthony | 01/29/2026 | 1:32 AM | 2:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Aman, Justine Carl | 01/29/2026 | 3:12 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Bocala, John Loyd | 01/29/2026 | 3:13 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Cawaling, Jeneron | 01/29/2026 | 1:54 AM | 1:59 AM | Avaya Issue - Freeze | Name: Jeneron Cawaling Shift Date: 1/29/26 Start Time: 1:54 AM End Time: 1:59 AM Issue: PDA is only loading after I stamped on Ready. Had to restart PDA after resolving the ticket. Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Contillo, Jerome | 01/30/2026 | 1:46 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/29/2026 Start Time: 1:46 AM End Time: 1:55 AM Issue: citrix froze| PDA error Account Number: 1974331689525550742 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Abajar, Allysa | 01/29/2026 | 2:10 AM | 2:13 AM | Avaya Issue - Freeze | avaya freeze |
| Azarraga V, Joselito | 01/29/2026 | 3:18 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Baranda, Patricia Ann | 01/29/2026 | 2:25 AM | 2:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | pda error |
| Esparagoza, Shiela Mae | 01/29/2026 | 3:15 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Virgo, Jeniebabes | 01/29/2026 | 3:20 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| So, Amber Mae | 01/27/2026 | 7:49 AM | 8:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Teammate's citrix was disconnected and PDA went into error while on lunch. Ticket Number: IMS0839703 |
| Almasol, Shaira Rose | 01/29/2026 | 12:30 AM | 12:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error - while waiting to get ready( Already set up 12:15 AM |
| Teodosio, Angelica | 01/29/2026 | 3:21 AM | 3:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Calsena, April Dexter | 01/29/2026 | 12:30 AM | 12:51 AM | Citrix Latency - Change Citrix Server | Citrix Disconnected/PDA/Denali Error - latency |
| Colesio, Edberg | 01/29/2026 | 1:38 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix cannot be open sucessfully cx is still on the call |
| Iguin, Harlyn Mae | 01/29/2026 | 2:16 AM | 2:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA/Denali Error while on break |
| Procalla, Vincent Albert | 01/29/2026 | 3:36 AM | 3:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Auto kick out on citrix |
| Alayon, Alexander Paul | 01/29/2026 | 3:00 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while avail |
| So, Amber Mae | 01/28/2026 | 11:40 PM | 11:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's citrix was froze and no account was affected/avail; |
| Resurreccion, Rodel John | 01/29/2026 | 3:13 AM | 3:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | cal disconnected | hard reset |
| Encina, Felix John | 01/27/2026 | 10:00 PM | 10:16 PM | Citrix Issue - Sitewide Downtime | elaunch the Avaya/Citrix and it takes time for it to load not showing up, PDA almost took 10 minutes just to load and teams is saying error ISSUE- - citrix issue and pda Ticket number: IMS0839595 |
| Torre, Kin Bryan | 01/29/2026 | 3:24 AM | 3:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call | cal disconnected | hard reset |
| Asegnacion, Abegail Lorraine | 01/29/2026 | 2:06 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown(kicked out from citrix, having hard time to enter the citrix) |
| Devera, Chris Bob Jasper | 01/28/2026 | 12:19 AM | 12:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate's PDA went into error while having call. Call was disconnected. Affected account: *1564572504478454729 |
| Magbanua, Ailyn | 01/29/2026 | 3:33 AM | 3:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while waiting for the next call| citrix took awhile to respond |
| Encina, Felix John | 01/28/2026 | 1:40 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and contact was disconnected. PDA went into error when the teammate logged back in. Affected account: *5336627269113991171 |
| Montalban, Lorebe | 01/28/2026 | 1:41 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | no AN Yet since still on validation |
| Vista, Bernie | 01/29/2026 | 3:26 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Espinosa Jr, Mervin | 01/28/2026 | 1:50 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Teammate's citrix was froze and PDA went into error. Affected account: *5539398028813380098 |
| Arroyo, Jevine France | 01/29/2026 | 3:26 AM | 3:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist tm to restart Citrix and Avaya. Advised tm to stamp on ready in PDA |
| Dalumpines, Athea Trisha | 01/28/2026 | 1:48 AM | 1:53 AM | No Audio - PDA/ other tools still functional | Teammate had audio issue PDA/other tools still functional | Avaya Issue | PDA Error. Account was not validated yet. |
| Tulale, Mae Con | 01/29/2026 | 2:29 AM | 2:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 2:29 - 2:42 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got disconnected, set up again Account Number: endorse for CB - 5328241123087552221 Pod Number/Letter: 20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| So, Amber Mae | 01/28/2026 | 2:20 AM | 2:25 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE // AVAYA FREEZE // TOOK TIME TO PULL UP AVAYA ISSUE- CITRIX FROZE // AVAYA FREEZE // TOOK TIME TO PULL UP AVAYA |
| Ariaga, Trixie | 01/28/2026 | 4:25 AM | 4:28 AM | Avaya Issue - Freeze | Citrix froze | PDA Error |
| Parreno, Mark Anthony | 01/29/2026 | 4:25 AM | 4:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error |
| Esporma, Hannah Mae | 01/29/2026 | 4:14 AM | 4:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - call not disconnected |
| Nepomuceno, Shenie | 01/29/2026 | 4:18 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Nadate, Jonnabell | 01/29/2026 | 4:16 AM | 4:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - call disconnected |
| Vegafria, Manny Mark | 01/29/2026 | 1:19 AM | 1:27 AM | Citrix Froze - CONTACTS DISCONNECTED | IMS0840353 |
| Sanchez, Queenie Joy | 01/29/2026 | 3:34 AM | 3:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Reason: PDA error but when I stamp to ready it keeps on loading. |
| Vegafria, Manny Mark | 01/29/2026 | 3:15 AM | 3:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Amparo, Ana Roces | 01/28/2026 | 2:11 AM | 2:29 AM | No Audio - PDA/ other tools still functional | No audio and another call came in when I was kicked out already by the Citrix || advised will callback if incase call got disconnected || call not validated Affected accounts: *1183054941583982949 *6069677632993820951 |
| Amparo, Ana Roces | 01/28/2026 | 2:11 AM | 2:29 AM | No Audio - PDA/ other tools still functional | No Audio - citrix froze || kicked out by the citrix || audio issue || another call came in when I was kicked out already by the Citrix || advised will callback if incase call got disconnected || call not validated Affected accounts: *1183054941583982949 *6069677632993820951 Ticket Number: IMS0840360 |
| Ore, Francis Riel | 01/29/2026 | 4:39 AM | 4:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 04:39 AM - 04: 45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze | PDA error while on call | ghost spiel Account Number: Pod Number/Letter: 21 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Palomo, John Paul | 01/29/2026 | 3:59 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/29/2026 Start Time End Time: 3:59 AM - 4:50 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call not disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again while on call (Long Call). Account Number: 1488580685077264838, 5610225426652314796 (Resolved) Pod Number/Letter: 20/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| So, Amber Mae | 01/28/2026 | 3:41 AM | 3:46 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze adn PDA went into error. Affected account: *1920468555074294969 |
| Unasin, Kyla | 01/29/2026 | 3:54 AM | 4:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, kicked out from citrix while having two chats |
| Veronica, Nino | 01/29/2026 | 4:24 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error |
| Gamlanga, Christine Grace | 01/29/2026 | 1:59 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 1:59-2:05 Issue Type: during call citrix was disconnected restart to set up tools again. Pod Number/Letter: 20-D Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach tk |
| Visto, Josellel | 01/29/2026 | 5:43 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 5:43 AM - 5:47 AM Issue Type: CITRIX FROZE AND DISCONNECTED WHILE WAITIG FOR CALL Pod Number/Letter: 19-F Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach tk |
| Zolina, Ma Vhency Rose | 01/29/2026 | 5:45 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 5:45AM - 5:53AM Issue Type: CITRIX FROZE AND GOT KICKED OUT OF CITRIX Pod Number/Letter: 20-B Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach tk |
| Jimenez, Jenefer | 01/29/2026 | 5:48 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 5:48 AM - 5:52 AM Issue Type: Citrix droze and when the system resumes, PDA got error Pod Number/Letter: 21 - C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Ayuda, Ma Victoria | 01/28/2026 | 3:40 AM | 3:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Audio was disconnected after citrix froze Affected account: *6100971026675542655 |
| Tambong, Levi | 01/29/2026 | 1:43 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Ayuda, Ma Victoria | 01/28/2026 | 4:43 AM | 4:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during avail/No account pulled up. Ticket Number: IMS0840360 |
| Ambay, Anne Nicole | 01/29/2026 | 2:19 AM | 2:21 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Majen, Jenylyn | 01/29/2026 | 2:40 AM | 2:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Devera, Chris Bob Jasper | 01/28/2026 | 4:22 AM | 5:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. Grace period Avaya Ticket Number: IMS0840360 |
| Majen, Jenylyn | 01/29/2026 | 5:38 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Estialbo, Rochilyn Joy | 01/29/2026 | 5:40 AM | 5:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Encina, Felix John | 01/28/2026 | 5:41 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of citrix, Citrix Froze, Call disconnected Affected account: *1829468392501997325 |
| Celino, Chriselle | 01/29/2026 | 5:35 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze after call ended \\ Citrix Unfroze and PDA Error \\ Restart tools VPN: PHX - 2nd FL |
| Montalban, Lorebe | 01/28/2026 | 5:43 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. |
| Deocampo, Joemar | 01/29/2026 | 5:40 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze VPN: PHX - 2nd FL |
| Manican, Joanna Len | 01/29/2026 | 5:33 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call, Citrix/Call disconnected, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Lubrin, Mary Gwyneth | 01/29/2026 | 5:35 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on ready / All tools disappeared and restarted tools |
| Federiso, Maria Angela | 01/29/2026 | 12:23 AM | 12:30 AM | No Audio - PDA/ other tools still functional | Restart Avaya // Restart PDA |
| Daniel, Mark Jojit | 01/29/2026 | 1:33 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Restart Avaya // Restart PDA |
| Tuyay, Shantal | 01/29/2026 | 1:38 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Avaya | Restart PDA |
| Albay, Cymon | 01/29/2026 | 5:52 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix restart |
| Arbolado, Danielle | 01/29/2026 | 1:35 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error | While restarting PDA I got kickout of Citrix | had to restart tools again |
| Tuyay, Shantal | 01/29/2026 | 5:41 AM | 5:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze | Citrix kicked out |
| Anisco, Jannah Gift | 01/29/2026 | 1:44 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waited for the Citrix to load/ restarted Citrix and PDA |
| Bordan, Rielyn Mae | 01/29/2026 | 5:55 AM | 5:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error |
| Anisco, Jannah Gift | 01/29/2026 | 5:45 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/PDA error |
| Arbolado, Danielle | 01/29/2026 | 5:33 AM | 5:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citriz froze | call disco | citrix kickedout |
| Algarne, Roby Jean | 01/29/2026 | 5:06 AM | 5:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citriz froze | call disco | citrix kickedout |
| Bordan, Rielyn Mae | 01/29/2026 | 2:49 AM | 2:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze/error while on ready |
| Jore, Paul Vincent | 01/29/2026 | 1:47 AM | 1:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix freeze/kickout - Call disconnected |
| Algarne, Roby Jean | 01/29/2026 | 1:52 AM | 1:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Albay, Cymon | 01/29/2026 | 1:51 AM | 1:58 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Federiso, Maria Angela | 01/29/2026 | 6:23 AM | 6:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix logged out while on call |
| Ebuna, Ckim Wesley | 01/29/2026 | 5:37 AM | 5:47 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Abool, Mary Gloden | 01/29/2026 | 5:35 AM | 5:44 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Tambong, Levi | 01/29/2026 | 5:45 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Fullo, Danica | 01/29/2026 | 5:31 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Legaspi, Li Gorton | 01/29/2026 | 5:56 AM | 6:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Formelos, Diana Joy | 01/29/2026 | 5:54 AM | 6:00 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Ambay, Anne Nicole | 01/29/2026 | 6:11 AM | 6:14 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Salcedo, Angelie | 01/29/2026 | 5:32 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, kickout from citrix need to restart |
| Masillones, Mhel Serville | 01/29/2026 | 5:32 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix had to restart |
| Veronica, Nino | 01/29/2026 | 5:35 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix had to restart |
| Dela Cruz, Pearl May | 01/29/2026 | 5:35 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix and Denali error; needs to finish OBC from messaging; needs some time to ready Denali. |
| Bason, Jomari | 01/29/2026 | 5:34 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix had to restart |
| Billones, Ralph Elliz | 01/29/2026 | 5:38 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix had to restart, vpn disconnected, screen froze |
| Billones, Ralph Elliz | 01/29/2026 | 5:38 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown kicked out from citrix had to restart, vpn disconnected, screen froze |
| Manuel, Sebastian | 01/29/2026 | 5:40 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown,kick out from the citrix |
| Tebia, Brian Shane | 01/29/2026 | 5:47 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown, kicked out from citrix |
| Villaruz, Rhen Mae | 01/29/2026 | 5:38 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown, kicked out from citrix |
| Cabe, Marchelle | 01/29/2026 | 5:35 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screenfroze, PDA/Denali Error |
| Masillones, Mhel Serville | 01/29/2026 | 6:00 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | chat entered while on break logged out and signed out denalli |
| Balasa, Rogie | 01/29/2026 | 6:07 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error while pending break. I had 1 chat - After finishing the chat, there was an error that it stills on pending logout. Tried to logout, but still the same. After that, need to login for vpn and stamp for break again. |
| Galagate, Kheven | 01/28/2026 | 1:45 AM | 1:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during my break/lunch. |
| Beltran, Mary Grace | 01/29/2026 | 2:43 AM | 2:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected while cx is still on the line. Cx concern was resolved and logged back in at 2:47 AM |
| Busquit, Crislen | 01/29/2026 | 2:48 AM | 2:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and logged out while cx is still on the line, I had to assist the concern before logging back in and my pda went error as well as my avaya so I had to restart my avaya since i was not able to dial myself |
| Bolante, Pholla Jeve | 01/29/2026 | 4:32 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Nicodemus, Mary Joy | 01/29/2026 | 4:53 AM | 4:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Zurbano, Ma Evonne | 01/29/2026 | 4:57 AM | 5:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error |
| Donato, Elizabeth | 01/29/2026 | 4:14 AM | 4:25 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix disconnected while on call. CONTACT DISCONNECTED 2171581017373068546. Unable to login to Citrix. Need to Restart. All tools disconnected. |
| Bacatano, May | 01/29/2026 | 5:33 AM | 5:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: Citrix Disconnected/PDA/Denali Error |
| Arao, Joy | 01/29/2026 | 5:32 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error/citrix froze |
| Discutido, Karen Grace | 01/29/2026 | 3:00 AM | 3:08 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze|can't hear the cx on the other line|ghost spiel|Denali error Affected account (s) :2116517385497881880 |
| Bolante, Pholla Jeve | 01/29/2026 | 5:51 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Provide Reason Why it Exceeded 5 Minutes: Relaunch the Avaya/Citrix and it takes time for it to load. Issue: Citrix Froze - CONTACTS DISCONNECTED |
| Vega, Clent Ray | 01/29/2026 | 4:56 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Hobane, Nathaniel | 01/29/2026 | 4:56 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Victoria, Rachel Christine | 01/29/2026 | 6:12 AM | 6:18 AM | Citrix Disconnected/PDA/Denali Error - after Break | n/a |
| Bidiones, Dave Anthony | 01/29/2026 | 5:37 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | n/a |
| Rescate, Paul Jensen | 01/29/2026 | 7:06 AM | 7:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Condez, Rea Angelika | 01/29/2026 | 4:40 AM | 4:46 AM | Avaya Issue - Freeze | Citrix freeze, kickout, PDA error |
| Arroyo, Jevine France | 01/29/2026 | 3:43 AM | 4:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist tm to restart Citrix and PDA. Advised tm to stamp on ready right away. |
| Ariaga, Trixie | 01/29/2026 | 5:39 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected during lunch | PDA Error | had to restart tools |
| Villorente, Aira Khrystine | 01/29/2026 | 5:37 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze | PDA error while on lunch break |
| Bocala, John Loyd | 01/29/2026 | 7:30 AM | 7:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch. Need to pull up Citrix again. |
| Abrise, Fatima | 01/29/2026 | 5:30 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, citrix got disconnected |
| Miranda, Kyle Heaven | 01/26/2026 | 1:56 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Lariza, Angelica | 01/29/2026 | 6:16 AM | 6:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call "1665195106813034333" call not disconnected. Kicked out from citrix. restarted avaya, vpn, denali and citrix after the call ended |
| Balasa, Lhea Joy | 01/29/2026 | 5:49 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and call disconnected \\ Citrix Unfroze and PDA Error \\ Restart tools VPN: PHX - 2nd FL |
| Dorado, Honey Mae | 01/26/2026 | 1:57 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Tablo, Roxann | 01/29/2026 | 5:53 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, citrix froze / PDA -AVAYA error |
| Bunol, Alvin Joshua | 01/26/2026 | 1:34 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown while on lunch |
| Longga, Clarise | 01/29/2026 | 6:18 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call/the call already disconnected after getting back/PDA error |
| Randoy, Jenebeth | 01/29/2026 | 5:48 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call | call got disconnected and kicked me out of Citrix | Restarted Tools |
| Javier, Channa | 01/26/2026 | 1:29 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch then Citrix got froze. |
| Escalada, Jacene Joy | 01/29/2026 | 5:49 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call | call got disconnected and kicked me out of Citrix | Restarted Tools |
| Castro, Nyl John | 01/29/2026 | 1:42 AM | 1:45 AM | No Audio - PDA/ other tools still functional | PDA froze and after returning I cannot hear the cx anymore on the other line. |
| Lariza, Angelica | 01/29/2026 | 2:15 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call "2085703050104163110" restarted avaya, vpn, denali and citrix |
| Lucahin, Angelie | 01/29/2026 | 6:16 AM | 6:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on BREAK PDA ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA And VPN ONLY |
| Castro, Nyl John | 01/29/2026 | 4:24 AM | 4:30 AM | No Audio - PDA/ other tools still functional | Cannot suddenly hear the cx on the other line || Avaya suddenly got disconnected. |
| Longga, Clarise | 01/29/2026 | 2:15 AM | 2:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/call got disconnected/Avaya offline, restarted PDA. |
| Deocampo, Joemar | 01/29/2026 | 6:20 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze VPN: PHX - 2nd FL |
| Castro, Nyl John | 01/29/2026 | 5:38 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix. Supposed to ready at 5:40 after lunchtime. |
| Raynaldo, Patricia Joanna | 01/26/2026 | 2:03 AM | 2:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Tablo, Roxann | 01/29/2026 | 7:10 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on call |
| Borbon, Jeanilee | 01/26/2026 | 2:16 AM | 2:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Galleno, Mark | 01/29/2026 | 6:56 AM | 7:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error call was disconnected was kicked out and Grace period after took time to reopen since need to fix the issue |
| Parreno, Mark Anthony | 01/29/2026 | 5:55 AM | 6:02 AM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Fundal, Riny Lance | 01/29/2026 | 5:49 AM | 6:05 AM | Avaya Issue - Freeze | PDA ErrorPDA Error. and kicked out of citrix. Had to pull up tools again after login |
| Abajar, Allysa | 01/29/2026 | 6:14 AM | 6:23 AM | Avaya Issue - Freeze | citrix kick out, no pda |
| Dizon, Arnel | 01/26/2026 | 2:35 AM | 2:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix have latency the contact disconnected. Need restart Avaya. Need to restart cirtix and pull up again tools. |
| Liganzon, John Loren | 01/29/2026 | 5:45 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Froze | PDA disconnected after lunch |
| Dizon, Arnel | 01/26/2026 | 3:26 AM | 3:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix have latency the contact disconnected. Restart Citrix and Pull up tools but while on trying to set up again Sysdown occur. Tried to restart citrix on LVS/PHX but failed. Tried open again in DUB. Need to Restart again and pull up all tools again. |
| Bunol, Alvin Joshua | 01/26/2026 | 5:38 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix hard reset while on call and had to wrap up the call to get back on queue |
| Liganzon, John Loren | 01/29/2026 | 7:04 AM | 7:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Miranda, Kyle Heaven | 01/26/2026 | 5:37 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Esportuno, John Paul | 01/26/2026 | 5:38 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Cx is still on the line right after the system issue was fixed then I need to resolve Cx concern first before restarting again. |
| Raynaldo, Patricia Joanna | 01/26/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Dizon, Arnel | 01/26/2026 | 5:49 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on call |
| Esteban, Janelle | 01/26/2026 | 5:55 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and call got disconnected/ need to restart avaya |
| Dorado, Honey Mae | 01/26/2026 | 5:40 AM | 6:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Javier, Channa | 01/26/2026 | 5:30 AM | 5:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze for mins and afterward it got Disconnected and tried to pull up another citrix again but was not able to successfully pull up the citrix in the first try and for the third try I was able to successfully pull up citrix and sign in. |
| Longga, Clarise | 01/28/2026 | 8:18 AM | 8:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/call got disconnected/restart PDA |
| Lariza, Angelica | 01/28/2026 | 8:17 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call but the cx is still on the line, denali went error, kicked out from citrix/ restarted avaya, vpn, denali and citrix |
| Ambrosio, Mica | 01/29/2026 | 5:39 AM | 5:53 AM | Avaya Issue - Freeze | Because I was kicked out of citrix and also in PDA, I also encountered an issue with avaya while setting up again. Issue: Avaya Issue | kicked out of citrix/ need to start PDA again and pull up all the tools |
| Ore, Francis Riel | 01/29/2026 | 5:49 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 05:49 AM - 6:01 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected | needs to set up again Account Number: Pod Number/Letter: 21 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Bocala, John Loyd | 01/28/2026 | 8:03 AM | 8:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on ready. Call contact ended as no response was received. |
| Hermosisima, Maria Finah | 01/29/2026 | 5:38 AM | 5:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 5:38 AM - 5:51 AM Issue Type: Citrix froze and when the system resumes, PDA got error/kick out of citrix Pod Number/Letter: 19 A Account Number: 1815377421320079554 already endorse for a callback Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Dy, Aaron Matthew | 01/29/2026 | 5:57 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: screen froze and kick out of citrix. Remarks: screen froze sysdown kicked out of citrix need to close and restart citrix because it shows cannot log in need to close browser to protect account. |
| Marcelo, Johoney | 01/29/2026 | 4:24 AM | 4:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected-call disconnected |
| Ponce, Renz Kirby | 01/29/2026 | 6:25 AM | 6:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: January 29, 2026 Start Time | End Time: 6:25 AM - 6:29 AM Issue Type: Citrix froze Denali error while on break Pod Number/Letter: 20 E Account Number: N/A Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Jamelarin, Uziel Ann | 01/28/2026 | 7:59 AM | 8:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on active call. Ended the call with ghost spiel as the cx is no longer responding from the other line. Kick out from Citrix Re log in to the Citrix. Re started PDA, set up tools and stamp on Break. |
| Almasol, Shaira Rose | 01/29/2026 | 4:27 AM | 4:41 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call. |
| Espedillon, Edelmar | 01/29/2026 | 5:54 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Remarks: screen froze sysdown kicked out of citrix need to close and restart citrix because it failed to log in |
| Tulale, Mae Con | 01/29/2026 | 6:31 AM | 6:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 6:31 - 6:50 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got disconnected, was able to pull up citrix but cant dial avaya, WF yan advice to quit avaya and open it again. Account Number: no account pulled up, on the process of asking the first and last name Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zurbano, Ma Evonne | 01/29/2026 | 6:32 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error |
| Magdaluyo, Claire Mae | 01/29/2026 | 7:15 AM | 7:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 7:15 AM 7:18 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked from Citrix while on call Account Number: Cx was not disconnected and was able to resolve the concern Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Sonio, Jomark Vincent | 01/29/2026 | 4:12 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. Assisted the customer |
| Arconada, Eva | 01/28/2026 | 7:47 AM | 7:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call 1155698105670131328 |
| Busquit, Crislen | 01/29/2026 | 7:00 AM | 7:02 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Issue: PDA error after going back from training meeting |
| Baulos, Bill Austin | 01/30/2026 | 7:58 AM | 8:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Call got disconnected. |
| Aravejo, Shelomith | 01/29/2026 | 6:00 AM | 6:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on lunch. Kicked out from Citrix. |
| Gamlanga, Christine Grace | 01/29/2026 | 10:00 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 10:00 – 10:29 pm Issue Type: was not able to login on time since station that was originally set up is not working (grace period) had to change stations and set up again since citrix is not working Pod Number/Letter: 20-C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach tk |
| Osano, Jhenaline | 01/29/2026 | 5:03 AM | 5:06 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error, Call disconnected |
| Sta Romana, Jett | 01/30/2026 | 7:48 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Iguin, Harlyn Mae | 01/29/2026 | 6:13 AM | 6:21 AM | Citrix Froze - CONTACTS DISCONNECTED | call not resolve endorsed for a call back |
| Olanga, Jolimae | 01/29/2026 | 7:58 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 29, 2026 Start Time | End Time: 7:58AM-8:15AM Issue Type: Got kicked out on Citrix while on call and had to set up again. Pod Number/Letter: 21-D Account Number: 2122377451541066696 & 6106022587437171407 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach TK |
| Opina, Angelica | 01/30/2026 | 7:42 AM | 7:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Lariza, Angelica | 01/28/2026 | 6:21 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call but the cx is still on the line, denali went error, kicked out from citrix/ restarted avaya, vpn, denali and citrix |
| Palomo, John Paul | 01/29/2026 | 7:59 AM | 8:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/29/2026 Start Time End Time: 7:59 AM - 8:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 1493101824072947902 (Endorsed for a callback) Pod Number/Letter: 20/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Torre, Kin Bryan | 01/29/2026 | 7:30 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | : Citrix disconnected while on lunch | hard reset | need to restart avaya and VPN |
| Magbanua, Ailyn | 01/29/2026 | 7:34 AM | 7:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix took awhile to respond. |
| Alayon, Alexander Paul | 01/29/2026 | 7:30 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | hard reset | need to restart avaya and VPN | Monitor not working |
| Longga, Clarise | 01/28/2026 | 6:12 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze, call got dc/citrix dc, restarted PDA. Tools still connected. |
| Alayon, Alexander Paul | 01/29/2026 | 8:06 AM | 8:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix and VPN disconnected while avail |
| Tacud, Claira Mae | 01/30/2026 | 6:24 AM | 6:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/denali error |
| Teodosio, Jean | 01/30/2026 | 3:31 PM | 3:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Tacud, Claira Mae | 01/29/2026 | 5:33 PM | 5:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Nadate, Jonnabell | 01/29/2026 | 8:15 AM | 8:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and PDA Error while on call |
| Marcelino, Joselle | 01/29/2026 | 8:27 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/29/2026 Start Time End Time: 08:27-08:31 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of Citrix, after a call got disconnected Account Number: Pod Number/Letter:21/B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Preciosa, Marie Antonette | 01/29/2026 | 3:55 AM | 4:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/29/2026 Start Time End Time: 3:55 AM - 4:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, kicked out of citrix, PDA denali error. Contact endorse for callback Account Number: 2144427234530206303 Pod Number/Letter:20-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Opina, Angelica | 01/29/2026 | 7:35 AM | 7:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Marcelo, Johoney | 01/29/2026 | 8:08 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call |
| Macalintal, Hanna Jane | 01/29/2026 | 7:44 AM | 7:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Esporma, Hannah Mae | 01/29/2026 | 8:15 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze / Kicked out from citrix while on call - call got disconnected |
| Nepomuceno, Shenie | 01/29/2026 | 8:20 AM | 8:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Almasol, Shaira Rose | 01/29/2026 | 8:33 AM | 8:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out. PDA/Denali Error while on call |
| Sonio, Jomark Vincent | 01/29/2026 | 8:14 AM | 8:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call but failed.Relaunching the Avaya/Citrix and failed. Endorsed cx for a call back |
| Sta Romana, Jett | 01/29/2026 | 8:35 AM | 8:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Two call disconnected. |
| Buncalan, Joemil Bemaren | 01/29/2026 | 9:20 AM | 9:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/29/2026 | 9:13 AM | 9:26 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. Need to re pull up tools. |
| Sanchez, Mary Zhaineth | 01/29/2026 | 9:13 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/29/2026 | 9:54 AM | 10:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Uadan Jr, Richard | 01/29/2026 | 3:42 AM | 3:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on break |
| Beluso, Jhenice | 01/29/2026 | 2:12 AM | 12:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of citrix | Very hard reset |
| Osano, Jhenaline | 01/29/2026 | 8:06 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected, Call disconnected |
| Quinton, Quenne | 01/29/2026 | 6:08 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on active call | Had to restart all tools |
| Rance, Clem | 01/29/2026 | 6:20 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Beluso, Jhenice | 01/29/2026 | 6:31 AM | 6:35 AM | Avaya Issue - Freeze | PDA Error |
| Doroteo, Jargelyn | 01/29/2026 | 3:56 AM | 4:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Juarez, Andrei | 01/29/2026 | 6:58 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of Citrix while on call |
| Julian, Kristine Rose | 01/29/2026 | 7:12 AM | 7:22 AM | Citrix Disconnected/PDA/Denali Error - after Break | kicked out of citrix while on break |
| Bandellon, Razel Ann | 01/29/2026 | 7:14 AM | 7:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix disconnected | PDA Error while on break |
| Buala, Kristine Grace | 01/29/2026 | 7:15 AM | 7:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Restart tools. |
| Zante, Chim Neo | 01/29/2026 | 7:19 AM | 7:20 AM | Avaya Issue - Freeze | Citrix freeze, accidentally pressed log out instead of ready |
| Barrera, Bonnie Andrew | 01/29/2026 | 7:18 AM | 7:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Floro, Claire Jacynth | 01/29/2026 | 7:12 AM | 7:23 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break, need to pull up tools/ AVAYA disconnected |
| Tondo, Joshua | 01/29/2026 | 7:21 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of Citrix while on break, need to pull up tools/ AVAYA disconnected |
| Aniero, Mark Anthony | 01/29/2026 | 6:26 AM | 6:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call | call got disconnected | Citrix got disconnected | hard reset |
| Dela Cruz, Dongie | 01/29/2026 | 7:16 AM | 7:29 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked from citrix after break and PDA error after going back |
| Olisco, Francis John | 01/29/2026 | 7:46 AM | 7:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call came in while on Sysdown| PDA/Denali Error |
| Villanueva, Harold | 01/29/2026 | 3:42 AM | 3:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze then loggedout/was not able to stamp on break bc screen froze/call connected but was not able to pull up the account |
| Deslate, Krezzel | 01/29/2026 | 7:53 AM | 8:06 AM | Avaya Issue - Freeze | Citrix froze while on ready |
| Zante, Chim Neo | 01/29/2026 | 7:59 AM | 8:10 AM | Avaya Issue - Freeze | Citrix freeze, pda error |
| Beluso, Jhenice | 01/29/2026 | 7:59 AM | 8:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of citrix |
| Lingco, Rollene | 01/29/2026 | 8:18 AM | 8:28 AM | Avaya Issue - Freeze | Citrix froze and denali error while on ready |
| Cordova, Jayvin | 01/29/2026 | 4:03 AM | 3:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Arcano, Anjenette | 01/29/2026 | 4:02 AM | 4:09 AM | Citrix Disconnected/PDA/Denali Error - after Break | PDA error while on break |
| Acejo, Aljune Mike | 01/29/2026 | 8:29 AM | 8:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call, || Pull up all tools |
| Alcos, Jenny | 01/29/2026 | 4:13 AM | 4:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze//avaya issue// PDA error |
| Bandellon, Razel Ann | 01/29/2026 | 8:29 AM | 8:45 AM | Avaya Issue - Freeze | citrix froze while avail |
| Oloroso, Mark Bryan | 01/29/2026 | 7:41 AM | 7:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error While on lunch |
| Uadan Jr, Richard | 01/29/2026 | 7:43 AM | 7:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix LOG OUT//avaya issue// PDA error |
| Sanchez, Queenie Joy | 01/29/2026 | 7:42 AM | 7:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kickout after lunch. |
| Doroteo, Jargelyn | 01/29/2026 | 7:58 AM | 7:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Calsena, April Dexter | 01/29/2026 | 8:39 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, Citric isn't connecting when Relaunching |
| Estebes, Immanuel | 01/29/2026 | 7:40 AM | 7:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout after lunch. |
| Calsena, April Dexter | 01/29/2026 | 8:39 AM | 9:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected, Citric isn't connecting when Relaunching |
| Villanueva, Harold | 01/29/2026 | 7:46 AM | 7:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze then loggedout/call disconnected |
| Deocampo, Kelvin James | 01/29/2026 | 8:08 AM | 8:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | rebuild PDA (This user already is logged in another place) IMS0840457 |
| Patricio, Aikie | 01/29/2026 | 7:46 AM | 7:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kicked during lunch |
| Arcano, Anjenette | 01/29/2026 | 8:03 AM | 8:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Empeno, Alleah Camille | 01/29/2026 | 8:15 AM | 8:17 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Valenzuela, Keziah Mae | 01/29/2026 | 8:16 AM | 8:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Olmo, Lei Franzie Aira | 01/29/2026 | 7:48 AM | 7:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout after lunch/citrix doesnt accept my log in info/I tried using different citrix but its still the same/restart pc. |
| Cordova, Jayvin | 01/29/2026 | 8:15 AM | 8:21 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix LOG OUT |
| Alojado, Geoven | 01/29/2026 | 9:42 AM | 9:54 AM | Citrix Froze - CONTACTS DISCONNECTED | itrix Freeze/pull up tools / call not Disconnected / Avaya got disconnected needs to restart citrix session |
| Ocana, Keth David | 01/29/2026 | 9:50 AM | 10:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected, Citric isn't connecting when Relaunching |
| Colesio, Edberg | 01/29/2026 | 9:43 AM | 9:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | hard reset avaya did not open immediately |
| CabalQuinto, Shayne | 01/30/2026 | 10:12 AM | 10:17 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio and denali error. |
| CabalQuinto, Shayne | 01/30/2026 | 10:35 AM | 10:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio or denali error. |
| CabalQuinto, Shayne | 01/30/2026 | 10:48 AM | 10:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Carlos, Anna Mae | 01/30/2026 | 4:00 PM | 4:02 PM | Avaya Issue - Freeze | valid error |
| Ciudad, John Lawrence | 01/29/2026 | 9:08 PM | 9:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Biclar, Andreia Sacci | 01/29/2026 | 11:20 PM | 11:42 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/29/2026 | 12:32 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Acervo, Erika | 01/29/2026 | 12:42 AM | 12:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 01/29/2026 | 12:40 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Barrios, Michael | 01/29/2026 | 12:44 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Ciudad, John Lawrence | 01/29/2026 | 1:29 AM | 1:33 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/29/2026 | 1:31 AM | 1:37 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Je |
| Quicoy, Febelyn | 01/29/2026 | 12:46 AM | 1:03 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Je |
| Baulos, Bill Austin | 01/30/2026 | 3:58 PM | 4:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Opina, Angelica | 01/30/2026 | 3:46 PM | 3:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and audio issue. |
| Condino, Melissa | 01/30/2026 | 3:12 PM | 3:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 01/30/2026 | 2:50 PM | 2:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sta Romana, Jett | 01/30/2026 | 4:33 PM | 4:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Buhayo, Neil | 01/30/2026 | 4:09 PM | 4:15 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ciudad, Jerebel | 01/30/2026 | 3:05 PM | 3:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sitewide sysdown. Citrix froze and no audio. |
| Buncalan, Joemil Bemaren | 01/30/2026 | 11:30 AM | 11:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Donguines, Dia | 01/30/2026 | 5:00 PM | 5:08 PM | Avaya Issue - Freeze | Name: Dia Donguines Shift Date: 30 January 2026 Start Time: 5:00 PM End Time: 5:08 PM Issue: Denali automatically switched to IDLE after stamping on READY. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 6-B Production Floor: 5th flr VPN Used: PHX Assisted By: Coach Ann |
| Diamonon, Fons Fernando | 01/28/2026 | 11:42 PM | 11:55 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Kicked out of Citrix while on chat. Had to restart Citrix, tools and Avaya/PDA |
| Andrade, Yvonie | 01/28/2026 | 12:52 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, disconnected from Avaya/No audio on call, had to re-login back and stamp to break. |
| Gregorio, Jester | 01/27/2026 | 8:12 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Cabuslay, Ma Richelle | 01/27/2026 | 12:01 AM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Durana, Alysa Charamae | 01/28/2026 | 7:44 PM | 8:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Macadez, Mark Venz | 01/28/2026 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Albay, Alrry | 01/29/2026 | 5:17 PM | 5:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of citrix while on Call. Had to restart citrix, tools and avaya/PDA |
| Upod, Nina Marie | 01/28/2026 | 7:52 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Need to restart citrix, vpn, pda. |
| Andrade, Yvonie | 01/29/2026 | 5:21 PM | 5:33 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on chat, kicked out from citrix and had to re-login |
| Ang, Princess | 01/28/2026 | 8:13 PM | 8:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate |
| Andrade, Yvonie | 01/29/2026 | 8:07 PM | 8:15 PM | Avaya Issue - Freeze | Citrix froze while on call//VPN disconnected//Delivered ghost spiel and re login back to Avaya and stamp on ready. |
| Bisnar, Ma Lucevie | 01/29/2026 | 8:12 PM | 8:20 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze while on break, error Avaya. Need to re pull up the Avaya. |
| Gregorio, Jester | 01/28/2026 | 12:32 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Albay, Alrry | 01/29/2026 | 9:23 PM | 9:34 PM | Citrix Froze - CONTACTS DISCONNECTED | System issue while on call. The call stayed connected but has no audio. |
| Ang, Princess | 01/28/2026 | 12:16 AM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected | PDA error while on ready | call disconnected | was able to receive chat while on error |
| Andrade, Yvonie | 01/29/2026 | 9:25 PM | 9:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on call//VPN disconnected//Delivered ghost spiel and re login back to Avaya and citrix and stamp on ready. |
| Carlos, Anna Mae | 01/30/2026 | 6:00 PM | 6:05 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Bisnar, Ma Lucevie | 01/29/2026 | 12:06 AM | 12:20 AM | Avaya Issue - Freeze | Citrix Froze while on call error Avaya. Kicked out by Citrix. Need to assist the cx first, re pull up the Avaya. |
| Durana, Alysa Charamae | 01/29/2026 | 11:51 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Albay, Alrry | 01/29/2026 | 1:26 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | System issue while on call and before taking the last break. The call stayed connected, and Tm was able to inform AH for call back request. |
| Flores, Angelica | 01/30/2026 | 5:26 PM | 5:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while cx on the other line kick out from citrix and need to login to avaya and VPN and stamp ready |
| Gregorio, Jester | 01/29/2026 | 1:04 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while customer still on the line | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes |
| Delfin, Precious Eleanor | 01/30/2026 | 6:33 PM | 6:35 PM | Avaya Issue - Freeze | valid error |
| Carlos, Anna Mae | 01/30/2026 | 6:56 PM | 7:00 PM | Avaya Issue - Freeze | valid error |
| Alovera, Rosalie | 01/30/2026 | 7:36 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE, CHATS NOT DISCONNECTED. finish CHAT AND STAMP ON BREAK |
| Bacuta, Rodelyn | 01/30/2026 | 6:35 PM | 7:42 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Quirino, Rio Mae | 01/30/2026 | 7:45 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Rapista, Sarah Jane | 01/30/2026 | 7:45 PM | 7:49 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Quirino, Rio Mae | 01/29/2026 | 7:49 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Peremne, Tanya Kyle | 01/30/2026 | 7:49 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/30/2026 | 7:55 PM | 8:07 PM | Avaya Issue - Freeze | valid error |
| Carlos, Anna Mae | 01/30/2026 | 8:05 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Balontong, Nino Shary | 01/29/2026 | 7:38 PM | 7:45 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caingcoy, Rolly | 01/30/2026 | 7:38 PM | 7:45 PM | Avaya Issue - Freeze | N/A |
| Obalo, Allen Carl | 01/30/2026 | 7:45 PM | 7:54 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Birog, Sam Ryan Louise | 01/30/2026 | 7:51 PM | 8:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Poticar, Mark Harold | 01/30/2026 | 8:00 PM | 8:07 PM | Citrix Latency - Change Citrix Server | N/A |
| Borlado, Lady Mae | 01/30/2026 | 7:53 PM | 8:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Arbis, Klarenz | 01/30/2026 | 7:56 PM | 8:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dariagan, Esequela May | 01/30/2026 | 7:53 PM | 8:06 PM | Avaya Issue - Freeze | N/A |
| Pancho, Ednamae | 01/30/2026 | 4:08 PM | 4:17 PM | Citrix Issue - Sitewide Downtime | N/A |
| Pancho, Ednamae | 01/30/2026 | 8:14 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ponsaran, Andrea Kaye | 01/30/2026 | 8:20 PM | 8:27 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Guevara, Prince Carl | 01/30/2026 | 8:20 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Caingcoy, Rolly | 01/30/2026 | 7:55 PM | 8:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Nobleza, Ronelyn | 01/30/2026 | 8:05 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Oquendo, Jemart | 01/30/2026 | 8:12 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dorado, Ricardo Jesus III | 01/30/2026 | 8:14 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Degoma, Rachel | 01/30/2026 | 8:20 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Durana, Alysa Charamae | 01/30/2026 | 7:56 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call / Citrix disconnect have to repull up / PDA error |
| Obafial, Mark Gyzzynn | 01/30/2026 | 7:58 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | (Citrix froze while on call/ call not disconnected / kicked out of citrix/ finish the call and relogged in to citrix but keeps me kicked out automatically/restarted citrix three times but still automatically kicks me out/restart PC / AVAYA issue, too long to pull up/ repull up tools) |
| Nuguid, John Carlo | 01/30/2026 | 8:05 PM | 8:18 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze - CONTACTS DISCONNECTED/ Kicked out from citrix / Restart PC / I had to set up my tools |
| Gregorio, Jester | 01/30/2026 | 7:57 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and call disconnected | Had to restart AVAYA, VPN and PDA | Avaya took time to pull up | |
| Delfin, Precious Eleanor | 01/30/2026 | 8:00 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze - VPN/AVAYA Disconnected. Citrix Froze need to pull up avaya again and it takes 3mins to pull up - need to connect avaya and vpn again |
| Upod, Nina Marie | 01/30/2026 | 7:45 PM | 7:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Froze and kicked out of Citrix. Need to restart citrix, vpn, pda. |
| Sanguillosa, Rhea | 01/30/2026 | 7:42 PM | 7:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze//pull up Avaya//pull up tools// |
| Gallardo, Kian Jan | 01/30/2026 | 7:50 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sysdown while on call needed to disconnect the call due to no audio from cx needed to repull up Avaya and Citrix and repull up everything |
| Ang, Princess | 01/30/2026 | 4:00 PM | 4:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/disconnected | PDA error | about to click ready but citrix suddenly got froze |
| Ang, Princess | 01/30/2026 | 7:47 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | PDA while on chat | chat not disconnected | needs to reply on chat before can stamp ready on |
| Balberona, Ryah Mae | 01/30/2026 | 4:05 PM | 4:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | KICK Out of citrix |
| Bautista, Demmeth | 01/30/2026 | 4:11 PM | 4:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Encountered system issue. Citrix froze and Pda Error. |
| Alkonga, Abigail | 01/30/2026 | 4:08 PM | 4:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on call | call disconnected Need to pull up tools | got kick to citrix took a while to pull up avaya |
| Pacurza, Rhea | 01/30/2026 | 4:00 PM | 4:07 PM | Avaya Issue - Freeze | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Nuguid, John Carlo | 01/30/2026 | 4:03 PM | 4:10 PM | Avaya Issue - Freeze | Assisted By: WF Mollie |
| Gan, Mikael Van | 01/30/2026 | 4:33 PM | 4:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Oquendo, Romel John | 01/30/2026 | 8:38 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze- Citrix Disconnected while on call|Kicked Out from Citrix|Need to re-pull up PDA, Avaya, and all the tools and had a hard time pulling up Avaya| After restarting and pulling up my tools it appeared as "connection problem"| Reported the issue and was told to restart citrix and pull up again| Cx's concern already endorsed for callback |
| Espinosa Jr, Mervin | 01/28/2026 | 5:53 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. VPN was also disconnected. Affected account: *5539398028813380098 |
| Magluyan, Grace Alondra Joy | 01/28/2026 | 5:41 AM | 5:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid system down reported. Affected account: *5620417775663861112 |
| Carlos, Anna Mae | 01/30/2026 | 10:02 PM | 10:36 PM | Avaya Issue - Freeze | valid error |
| Baler, Nathaniel Victor | 01/30/2026 | 9:00 PM | 9:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Nathaniel Victor Baler Shift Date: 1/30/26 Start Time: 9 PM End Time: 9:05 PM Issue: Citrix froze while working on case. Denali error. Logged out of Citrix. Athene Case ID: PP-ESC-126675104048622026 Account number: 1673535092121625683 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Contillo, Jerome | 01/30/2026 | 9:03 PM | 9:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/30/2026 Start Time: 9:03 PM End Time: 9:08 PM Issue: citrix froze| PDA error Account Number: 2080430924472662895 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Manuel, Sebastian | 01/29/2026 | 7:23 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Cordovero, Jinky | 01/30/2026 | 5:23 PM | 5:27 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jinky Cordovero Shift Date: 1/30/26 Start Time: 5:23pm End Time: 5:27pm Issue: CHROME (AUTO CLOSE) Account Number: Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Iguis, Jessa | 01/30/2026 | 9:23 PM | 9:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/30/26 Start Time: 9:23 PM End Time: 9:30 PM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Avaya is not responding Account Number: NA Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Cawaling, Jeneron | 01/30/2026 | 9:28 PM | 9:31 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jeneron Cawaling Shift Date: 1/30/26 Start Time: 9:28 PM End Time: 9:31 PM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Had to restart PDA after resolving the ticket. Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Francisco, April Rose | 01/30/2026 | 9:28 PM | 9:34 PM | Avaya Issue - Freeze | Shift Date: January 30,2026 Start Time: 09:28 PM End Time: 09:34 PM Issue: Citrix Froze. PDA on error Account Number: 1971894787055689576 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Anne |
| Guevarra, Lander John | 01/30/2026 | 5:02 PM | 5:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Lander John Guevarra Shift Date: 30 January 2026 Start Time: 5:02 PM End Time: 5:45 PM Issue: citrix kick out all tools removed Citrix was having an update. Account Number: 5340924526959112447 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Ann Charmaine Acirit (CW) |
| Launio, Hope | 01/30/2026 | 7:30 PM | 8:00 PM | Avaya Issue - Freeze | Name: Hope Launio Shift Date: 30 January 2026 Start Time: 7:30PM End Time: 8:00PMPM Issue: change station and Avaya error while working case PP-ESC-126684381177983770 Account Number: 1285123452459687590 Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 13-A Production Floor: 5th floor VPN Used: PHX Assisted By: coach Ann |
| Raynaldo, Patricia Joanna | 01/30/2026 | 10:00 PM | 10:28 PM | Citrix Latency - Change Citrix Server | TM encountered latency (couldn't pull up the PDA and othet tools) and failed to stamp ready on time. |
| Begaso, Jestine Marie | 01/30/2026 | 4:00 PM | 4:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Dalumpines, Athea Trisha | 01/28/2026 | 5:47 AM | 6:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on call. Affected account: *1438002868945339550 |
| Dalumpines, Athea Trisha | 01/29/2026 | 5:47 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on call. Affected account: *1438002868945339550 |
| Amparo, Ana Roces | 01/28/2026 | 6:12 AM | 6:21 AM | Citrix Disconnected/PDA/Denali Error - after Break | System down occurred while on break. Ticket Number: IMS0840360 |
| Estialbo, Rochilyn Joy | 01/29/2026 | 5:40 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | resolved |
| Zapico, Rosario | 01/29/2026 | 6:49 AM | 6:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | resolved |
| Ambay, Anne Nicole | 01/29/2026 | 5:47 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | resolved |
| Rescate, Paul Jensen | 01/30/2026 | 10:00 PM | 10:21 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Demandaco, Cristy | 01/30/2026 | 10:39 PM | 10:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Avaya PDA and VPN |
| Binag, Roxan Joy | 01/30/2026 | 10:00 PM | 10:41 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Had to change citrix and wait for Denali to pull up |
| Prudente, Rhyme Roger | 01/28/2026 | 12:48 PM | 12:53 PM | Citrix Disconnected/PDA/Denali Error - after Break | Reported To Coach Bryan |
| Dalumpines, Athea Trisha | 01/28/2026 | 6:44 AM | 6:47 AM | No Audio - PDA/ other tools still functional | Account was not validated yet. |
| So, Amber Mae | 01/28/2026 | 7:18 AM | 7:23 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ASSISTING CX, WHEN CTIRIX UNFROZE, TM DIDN'T HEAR ANY RESPONSES FROM THE CUSTOMER. Affected account: *1470246250444969033 |
| Arroyo, Jevine France | 01/30/2026 | 11:30 PM | 11:35 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Nepomuceno, Shenie | 01/29/2026 | 9:59 AM | 10:09 AM | Citrix Issue - Sitewide Downtime | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Espinosa Jr, Mervin | 01/28/2026 | 7:34 AM | 7:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and disconnected. No affected accounts included to the report |
| Sonio, Jomark Vincent | 01/29/2026 | 9:58 AM | 10:02 AM | Citrix Latency - Change Citrix Server | Citrix froze, call not disconnected |
| Esporma, Hannah Mae | 01/29/2026 | 9:58 AM | 10:05 AM | Citrix Issue - Sitewide Downtime | Citrix Froze / Kicked out from citrix while on call - call got disconnected |
| Bernas, John Vincent | 01/30/2026 | 5:51 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ebacuado, Khaleen Kaye | 01/30/2026 | 10:21 PM | 10:33 PM | Avaya Issue - Freeze | valid error |
| Bernas, John Vincent | 01/30/2026 | 5:51 PM | 5:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Bacuta, Rodelyn | 01/30/2026 | 10:33 PM | 10:40 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Dalmino, Josie | 01/30/2026 | 10:40 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Pacurza, Rhea | 01/30/2026 | 6:45 PM | 6:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Bantigue, Jonna Mae | 01/30/2026 | 8:07 PM | 8:15 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Briones, Lorrie Miles | 01/30/2026 | 7:38 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Bantigue, Jonna Mae | 01/30/2026 | 11:41 PM | 11:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Borda, Ginalyn | 01/30/2026 | 7:44 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Bacuta, Rodelyn | 01/30/2026 | 11:33 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Valsote, Shaira | 01/30/2026 | 7:49 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Virgo, Jeniebabes | 01/30/2026 | 11:42 PM | 11:48 PM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Majen, Jenylyn | 01/30/2026 | 10:00 PM | 10:12 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Obalo, Allen Carl | 01/30/2026 | 11:47 PM | 12:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Gallardo, Kian Jan | 01/30/2026 | 7:50 PM | 7:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray and WF Mollie |
| Dalmino, Josie | 01/30/2026 | 11:52 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Barroa, Cyrene | 01/30/2026 | 7:50 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Bilbao, Kryztelle Faith | 01/30/2026 | 11:56 PM | 12:01 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Birog, Sam Ryan Louise | 01/30/2026 | 11:54 PM | 12:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Altamia, Margie Ann | 01/30/2026 | 7:52 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Quirino, Rio Mae | 01/30/2026 | 11:52 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Habulan, Nicole | 01/30/2026 | 7:54 PM | 7:59 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Dorado, Ricardo Jesus III | 01/30/2026 | 12:00 AM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | valid error |
| Arbis, Klarenz | 01/30/2026 | 11:55 PM | 12:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alejandro, Crisnavel | 01/30/2026 | 7:54 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Pangilinan, Diego Carlo | 01/30/2026 | 7:46 PM | 8:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cervanez, Pearly Jean | 01/30/2026 | 7:49 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Obafial, Mark Gyzzynn | 01/30/2026 | 7:58 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/30/2026 | 7:53 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Practisala, Pearly Ann | 01/30/2026 | 7:49 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Llegue, Bench Rhamsey | 01/30/2026 | 7:57 PM | 8:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Whyne |
| Gan, Mikael Van | 01/30/2026 | 8:33 PM | 8:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Azarraga V, Joselito | 01/29/2026 | 7:37 AM | 7:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix disconnected during lunch || Restart required || |
| Castro, Harvey Nicolai Andrew | 01/30/2026 | 8:23 PM | 8:30 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Aman, Justine Carl | 01/29/2026 | 7:37 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Citrix froze, Citrix kicked out while on lunch. Had to restart Citrix to be able to login. Set up everything again from the start. |
| Bernas, John Vincent | 01/30/2026 | 9:42 PM | 9:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ofalla, Louis Kenneth | 01/30/2026 | 12:11 PM | 12:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Virgo, Jeniebabes | 01/29/2026 | 7:37 AM | 7:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Describe your issue: Kicked out from citrix during lunch. Relog in again, repull up all tools. Over lunch. |
| Pacurza, Rhea | 01/30/2026 | 10:56 PM | 11:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ropa, Nina Grace | 01/30/2026 | 9:31 PM | 9:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: 01/30/2026 Start Time: 09:31 PM End Time: 09:33 PM Issue: Citrix Froze. PDA on error Account Number: n/a Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-G Production Floor:5th floor VPN Used: PHX Assisted By: Coach Belle |
| Valsote, Shaira | 01/30/2026 | 11:51 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Obafial, Mark Gyzzynn | 01/30/2026 | 12:00 AM | 12:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Poticar, Mark Harold | 01/30/2026 | 12:12 AM | 12:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Castro, Harvey Nicolai Andrew | 01/30/2026 | 12:00 AM | 12:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Barroa, Cyrene | 01/30/2026 | 12:05 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Whyne |
| Alejandro, Crisnavel | 01/30/2026 | 12:01 AM | 12:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH RAY |
| Borda, Ginalyn | 01/30/2026 | 12:06 AM | 12:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Practisala, Pearly Ann | 01/30/2026 | 11:50 PM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | assisted by : Coach whyne |
| Habulan, Nicole | 01/30/2026 | 12:00 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH RAY |
| Gallardo, Kian Jan | 01/30/2026 | 12:05 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray and WF Mollie (informed about Avaya Situation) |
| Altamia, Margie Ann | 01/30/2026 | 12:15 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Llegue, Bench Rhamsey | 01/30/2026 | 11:58 PM | 12:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Whyne |
| Cervanez, Pearly Jean | 01/30/2026 | 12:03 AM | 12:27 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Briones, Lorrie Miles | 01/30/2026 | 12:03 AM | 12:28 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH WHYNE |
| Pangilinan, Diego Carlo | 01/30/2026 | 11:49 PM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Biclar, Andreia Sacci | 01/30/2026 | 4:00 PM | 4:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Nobleza, Ronelyn | 01/30/2026 | 12:00 AM | 12:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze call disconnected. Account not yet pulled up. Got kicked out from citrix as well and it took to long to comeback needed to restart all over again and pulled up all the tools. Had to reset VPN, and needed to pull up AVAYA again and it took to long to pull up. |
| Oquendo, Jemart | 01/30/2026 | 12:19 AM | 12:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze for a couple of minutes | VPN automatically disconnected and reconnected | contact disconnected | Citrix disconnected | need time file a unauth case since I already promise the customer that I will be activating her fraud protection | need to do risk review as well | need time to set all the tools since citrix disconnected | need time to document the system issue. put notes on the cx account, and endorsing the cx for callback as well | |
| Gallardo, Kian Jan | 01/30/2026 | 12:05 AM | 12:23 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown while on Lunch needed to repull up Everything. while repulling up already Avaya was waiting for 5 minutes or more |
| Caingcoy, Rolly | 01/30/2026 | 11:15 PM | 11:34 PM | Citrix Latency - Change Citrix Server | Issue: Latency || Need to restart and set-up tools again SysDown: Latency || Need to restart and set-up tools again |
| Barrios, Michael | 01/30/2026 | 7:47 PM | 8:02 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Je |
| Franco, Doreen | 01/30/2026 | 8:40 PM | 8:46 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Acervo, Erika | 01/30/2026 | 7:36 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Cortez, Janielow | 01/30/2026 | 9:37 PM | 9:46 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abag, Jay | 01/30/2026 | 8:43 PM | 9:51 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dariagan, Esequela May | 01/30/2026 | 11:57 PM | 12:15 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Magallanes, Dylan Matthew | 01/30/2026 | 6:48 PM | 6:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pancho, Ednamae | 01/30/2026 | 12:20 AM | 12:31 AM | Citrix Issue - Sitewide Downtime | N/A |
| Dasig, Symon John | 01/30/2026 | 7:50 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Borlado, Lady Mae | 01/30/2026 | 12:20 AM | 12:31 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Begaso, Jestine Marie | 01/30/2026 | 7:57 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Biclar, Andreia Sacci | 01/30/2026 | 8:25 PM | 8:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Salvador, KC | 01/30/2026 | 7:54 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | Assisted By : coach Jerelyn |
| Dasig, Symon John | 01/30/2026 | 9:13 PM | 9:28 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Binag, Roxan Joy | 01/30/2026 | 11:32 PM | 11:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Gan, Mikael Van | 01/30/2026 | 12:33 AM | 12:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Zulieta, Vanessa | 01/30/2026 | 11:36 PM | 11:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Acervo, Erika | 01/30/2026 | 11:40 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Chu, Kenny Lloyd | 01/28/2026 | 1:26 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Begaso, Jestine Marie | 01/30/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Demandaco, Cristy | 01/28/2026 | 1:25 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Reported To coach bryan |
| Biclar, Andreia Sacci | 01/30/2026 | 12:05 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo (CW) |
| Quicoy, Febelyn | 01/30/2026 | 12:54 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Bueno, Patricia Nicole | 01/28/2026 | 1:32 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Dasig, Symon John | 01/30/2026 | 1:10 AM | 1:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Bajande, Jemima | 01/28/2026 | 1:35 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Ciudad, John Lawrence | 01/30/2026 | 5:10 PM | 5:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Dasig, Symon John | 01/30/2026 | 5:10 PM | 5:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Je |
| Pinaroyo, Rica Mae | 01/28/2026 | 1:39 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Delfin, Precious Eleanor | 01/30/2026 | 12:10 AM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Cortez, Janielow | 01/30/2026 | 12:35 AM | 12:49 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ebacuado, Khaleen Kaye | 01/30/2026 | 11:59 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Abag, Jay | 01/30/2026 | 12:45 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Peremne, Tanya Kyle | 01/30/2026 | 12:10 AM | 12:20 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | valid error |
| Ponsaran, Girlie | 01/30/2026 | 12:40 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Degoma, Rachel | 01/30/2026 | 12:25 AM | 12:30 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Ebacuado, Khaleen Kaye | 01/30/2026 | 1:05 AM | 1:17 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| Franco, Doreen | 01/30/2026 | 12:41 AM | 12:56 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 01/30/2026 | 1:30 AM | 1:26 AM | Citrix Froze - CONTACTS DISCONNECTED | valid error |
| So, Amber Mae | 01/28/2026 | 7:43 AM | 7:44 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE // UNABLE TO HEAR ANY RESPONSES FROM THE OTHER LINE AFTER Affected account: *2010495621847811523 |
| Ayuda, Ma Victoria | 01/28/2026 | 7:46 AM | 7:49 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the audio. Affected account: *4838067689151089412 |
| Aravejo, Shelomith | 01/28/2026 | 1:33 AM | 1:46 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Reported To Coach Bryan |
| Suderio, Marco Pablo | 01/22/2026 | 1:55 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze & Kick-out while on call |
| Torres, Maycel | 01/30/2026 | 12:44 AM | 12:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/Denali Error/While on Call/Avaya Takes Time To Load/Kicked out of Citrix/During Lunch |
| Abong, Lester John | 01/28/2026 | 1:49 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Baure, Nika Jeane | 01/22/2026 | 2:38 AM | 2:44 AM | Citrix Froze - CONTACTS DISCONNECTED | denali erorr, cx disconnected |
| Bayhon, Katrina | 01/30/2026 | 12:40 AM | 12:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected after lunch. Repull up tools. |
| Binag, Roxan Joy | 01/28/2026 | 1:40 AM | 1:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Reported To Coach Bryan |
| Tondo, Melyn | 01/30/2026 | 11:36 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on call/ VPN, Avaya, PDA error/ Re pull up vpn and avaya/ Endorse cx concern for callback and leave notes. |
| Briones, Andrea Mean | 01/22/2026 | 3:04 AM | 3:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze PDA denali error |
| Didulo, Liezel | 01/28/2026 | 2:00 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Alayon, Alyn Joy | 01/28/2026 | 2:39 AM | 2:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Lagumbay, Daniela Marie | 01/30/2026 | 12:50 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error during lunch. Repull up tools. |
| Cezar, Princess Jean | 01/28/2026 | 2:02 AM | 2:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Icay, Nethanel | 01/30/2026 | 1:28 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out during lunch, repulled up tools |
| Batilaran, Frenzy Earl Sydney | 01/30/2026 | 1:10 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix while on lunch, Avaya issue and VPN disconnected while on lunch/had to repull up tools and restart |
| Prudente, Rhyme Roger | 01/28/2026 | 3:45 AM | 3:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Reported To Coach Bryan |
| Tondo, Melyn | 01/30/2026 | 1:40 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya disconnect during lunch. Had to repull-up Avaya and PDA. |
| Bayhon, Katrina | 01/30/2026 | 1:24 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after Lunch / Need to repull up tools again |
| Alayon, Alexander Paul | 01/30/2026 | 1:45 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX DISCONNECTED// PDA ERROR WHILE AVAIL |
| Isada, Ayessa | 01/22/2026 | 3:14 AM | 3:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while cx is still on the line. |
| Bidiones, Dave Anthony | 01/30/2026 | 1:34 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Tondo, Melyn | 01/30/2026 | 1:10 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after Lunch / Need to repull up tools again |
| Didulo, Liezel | 01/28/2026 | 5:41 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To Coach Bryan |
| Chu, Kenny Lloyd | 01/28/2026 | 5:41 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To Wf May Ann |
| Galleno, Mark | 01/30/2026 | 1:27 AM | 1:35 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali Error while on Lunch was kicked out from Citrix and need to pull up tools |
| Bueno, Patricia Nicole | 01/28/2026 | 5:45 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To WF Yan |
| Oquendo, Romel John | 01/30/2026 | 1:23 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on Lunch/Denali Error |
| Manican, Joanna Len | 01/30/2026 | 1:32 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze, disconnected call, PDA Error, restarted VPN, AVAYA and PDA |
| Candoleta, Janine Pearl | 01/30/2026 | 1:22 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, pda error, kick out of citrix, avaya issue and repull up all tools after lunch |
| Mateo, Mary Claresse | 01/30/2026 | 1:22 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error during lunch break. |
| Celino, Chriselle | 01/30/2026 | 1:35 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze \\ PDA Error while on ready \\ Restart tools VPN: PHX - 2nd FL |
| Pinaroyo, Rica Mae | 01/28/2026 | 4:42 AM | 4:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Reported To Wf Yan |
| Andrade, Tresha | 01/30/2026 | 1:03 AM | 1:31 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch, Avaya issue and VPN disconnected while on lunch |
| Balasa, Lhea Joy | 01/30/2026 | 1:37 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call | Citrix kicked out || call got disconnected \\ PDA Error \\ Restart tools VPN: PHX - 2nd FL |
| Lubrin, Mary Gwyneth | 01/30/2026 | 1:29 AM | 1:39 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and pda error while on ready / Restarted tools |
| Pinalba, Reybe | 01/30/2026 | 1:22 AM | 1:31 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error after lunch|Had to restart PDA and Avaya |
| Torres, Maycel | 01/30/2026 | 1:11 AM | 1:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on Lunch/Denali Error |
| Randoy, Jenebeth | 01/30/2026 | 1:50 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and call got disconnected | had to pull up tools again since Citirx closed |
| Espolong, Kim Robert | 01/30/2026 | 4:56 PM | 5:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 1-30-2026 Start Time: 4:56 PM End Time: 5:02 PM Issue: PDA error Account Number: Case ID: n/a Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: Ticket: N/A POD # & Letter: 4-E Production Floor: 5th VPN Used: PHX |
| So, Amber Mae | 01/28/2026 | 9:54 AM | 9:56 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE / PDA ERROR while on avail |
| Andojar, Ma Angeline | 01/30/2026 | 1:07 AM | 1:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix after Lunch / Need to repull up tools again |
| Ibanez, Anacel | 01/30/2026 | 6:15 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-30-2026 Start Time: 6:15PM End Time: 6:35pm Issue: //Citrix froze// vpn disconnected//avaya take time to pull up Account Number: Case ID: 1184686978658994350 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Call backer Ticket: N/Acallbacker POD # & Letter: 4-A Production Floor: 5th VPN Used: PHX Assisted By |
| Villarosa, Gerry | 01/30/2026 | 12:14 AM | 1:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA went error after lunch. Had to restart PDA. |
| Murillo, Vanessa | 01/30/2026 | 7:33 PM | 7:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: 1-30-2026 Start Time: 07:33PM End Time: 07:54pm Issue: //Citrix froze and logged out// vpn disconnected//Take time to open Citrix have to restart PC Account Number: Case ID: 2146062437747448305 Was the call disconnected?: no Was a customer callback required?: yes Who was the callback endorsed to?: Call backer Ticket: N/Acallbacker POD # & Letter: 4-B Production Floor: 5th VPN Used: PHX Assisted By |
| Tupas, Jastin | 01/30/2026 | 1:10 AM | 1:18 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error after lunch. Had to restart PDA. |
| Bacas, Maxine Rose | 01/30/2026 | 7:35 PM | 7:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 30, 2026 Start Time:7:35 PM End Time :7:58 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1461372377267512468 Was the call disconnected?: YES Was a customer callback required?: NO as I was able to transfer the call to Unauth before citrix kicked me out Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 11-B Production Floor: 5TH FLOOR |
| Lagumbay, Daniela Marie | 01/30/2026 | 1:02 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA went error after lunch. Had to restart PDA. |
| Cadorna, Diomelyn Jane | 01/30/2026 | 7:52 PM | 8:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-30-2026 Start Time: 7:52 PM End Time: 8:07 PM Issue: citrix froze\\ Denali error \\ citrix kicked out \\ set up AVAYA Account Number: 1612546685952837523 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: Ticket: POD # & Letter: 4D Production Floor: 5th |
| Ordines, Kent Lester | 01/30/2026 | 7:47 PM | 8:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-30-2026 Start Time: 7:47PM End Time: 8:20PM Issue: //citrix froze//kickout citrix//PDA error Account Number: 1872948487863160527 Was the call disconnected?: NA Was a customer callback required?:NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-E Production Floor: 5th |
| Bascos, Kyle | 01/30/2026 | 11:50 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX disconnected. Re pull-up all tools before going to lunch |
| Dela Cruz, Pearl May | 01/30/2026 | 1:56 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error Denali when came back from Lunch |
| Villaruz, Rhen Mae | 01/30/2026 | 2:00 AM | 2:01 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Error denali when came back from lunch |
| Arellano, Bea Luz | 01/30/2026 | 7:40 PM | 8:12 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Awayan, Andrea | 01/30/2026 | 8:50 PM | 9:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 1-30-2026 Start Time: 8:50:48PM End Time: 9:00:23 PM Issue: call disconnected pda error avaya logout avaya pullup. Account Number: 1426205037257555477 Was the call disconnected?: NA Was a customer callback required?:NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-c Production Floor: 5th VPN Used: PHX |
| Veronica, Nino | 01/30/2026 | 1:59 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix log out / Error denali when came back from lunch |
| Ibanez, Anacel | 01/30/2026 | 10:15 PM | 10:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-30-2026 Start Time: 10:15PM End Time: 10:44pm Issue: //Citrix froze// vpn disconnected//avaya and citrix take time to pull up need to restart pc Account Number: Case ID: 6060351129201111248 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Call backer Ticket: N/A POD # & Letter: 4-A |
| Artates, Micha Ella | 01/30/2026 | 11:20 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 30, 2026 Start Time: 11:20 PM End Time : 11:46 PM Issue Citrix froze and I was kicked out of Citrix while I was on a call. I had to finish the call, and it was ongoing for few minutes. I tried to log back in to Citrix, but it only showed a white screen. I had to restart my PC and Citrix multiple times and reopen all the tools. Account Number: 6038358423532282883 Was the call disconnected?: YES Was a customer callback required?: No Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-D Production Floor: 5TH FLOOR |
| Salas, Ma Joyce | 01/30/2026 | 11:35 PM | 11:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 1-30-2026 Start Time: 11:35 PM End Time: 11:50 PM Issue: Citrix froze and kicked out /VPN got disconnected. I had to repull-up all the tools again Account Number: 1897784284492355267 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: any Ticket: POD # & Letter: 4F Production Floor: 5th |
| Bacas, Maxine Rose | 01/30/2026 | 11:36 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Jan. 30, 2026 Start Time:11:36 PM End Time :11:57 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ Account Number: 1785775828496892348 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: DARWIN Ticket: POD # & Letter: 11-B Production Floor: 5TH FLOOR VPN Used: PHX |
| Awayan, Andrea | 01/30/2026 | 11:49 PM | 11:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 1-30-2026 Start Time: 11:49:21 PM End Time:11:57:47 PM Issue: avaya no audio, got log out from citrix i have to login again and pullup avaya Account Number: 5607256071928796883 Was the call disconnected?: NA Was a customer callback required?:NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 10-c Production Floor: 5th VPN Used: PHX |
| Artates, Micha Ella | 01/30/2026 | 7:47 PM | 7:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: Jan. 30, 2026 Start Time: 7:47 PM End Time : 7:57 PM Issue I was kicked out of Citrix while I was on a break. I tried to log back in to Citrix, but it only showed a white screen. I had to restart my PC and Citrix multiple times and reopen all the tools. Account Number: n/a Was the call disconnected?: n/a Was a customer callback required?: No Who was the callback endorsed to?:N/A Ticket: POD # & Letter: 11-D Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: COACH KAYLEN |
| Casador, Christian Neri | 01/30/2026 | 2:13 AM | 2:24 AM | Citrix Latency - Change Citrix Server | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Jimenez, Jenefer | 01/30/2026 | 10:02 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time: 10:02 PM - 10:05 PM Issue Type: Citrix froze then PDA error after stamping ready Pod Number/Letter: 21-F Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Arellano, Bea Luz | 01/30/2026 | 11:07 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 01/30/2026 Start Time: 11:07 PM End Time: 11:55 PM Issue: Citrix froze and I got kicked out. I need to restart PC as I cannot pull up avaya. After restarting, citrix froze again. I change PC instead. .It took time to restart PC and avaya. After restarting, my tools disappeared, so I need to pull them up again. Account Number: na Was the call disconnected?: na Was a customer callback required?: na Who was the callback endorsed to?: na Ticket: POD # & Letter: 11 - C to 12 C Production Floor: 5th Floor VPN Used: PHX |
| Galleno, Mark | 01/29/2026 | 6:56 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | IMS0840767 | Denali Error call was disconnected and Citrix got disconnected. Unable to login to Avaya afterwards due to Grace Period error. Had to transfer to another station since issue was not fixed even after Avaya Fix troubleshooting was performed |
| Tulale, Mae Con | 01/30/2026 | 10:00 PM | 10:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/29/2026 Start Time End Time: 10:00 - 10:07 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Was not able to log in on time since having issues with PDA, not responding and just loading Account Number: N/a Pod Number/Letter: 20-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Cadorna, Diomelyn Jane | 01/30/2026 | 11:48 PM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Diomelyn Jane Cadorna Shift Date: 1-30-2026 Start Time: 11:48 PM End Time: 12:13 AM Issue: citrix froze and kicked out\\ citrix issue need to restart pc \\ repull up tools and set up avaya Account Number: 1529560047467008762 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter: 4D Production Floor: 5th VPN Used: PHX |
| Cobrado, Ma Cyrine | 01/30/2026 | 12:11 PM | 12:19 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze | Cirtix kicked out |
| Abrise, Fatima | 01/30/2026 | 1:55 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call, had to pull up tools again |
| Magdaluyo, Claire Mae | 01/30/2026 | 11:13 PM | 11:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time: 11:13 PM 11:15 PM Issue Type: Kicked out from Citrix while on call cx got disconnected request callback Pod Number/Letter: 19 B Account Number: 2087137100763476482 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Lopez, Jocelyn | 01/30/2026 | 12:07 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/30/2026 Start Time: 12:02 AM End Time: 12:13 AM Issue: VPN disconnected and PDA error while on call | citrix disconnected - need to repull up tools Account Number: 1803530583548030086 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Darwin Ticket: POD # & Letter: 4-C Production Floor: 5th |
| Dy, Aaron Matthew | 01/30/2026 | 2:06 AM | 2:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | TM encountered citrix froze and got kick out while on call. |
| Flotildes, Realyn | 01/30/2026 | 12:15 AM | 12:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time: 12:15 - 12:37 Issue Type: Kicked out from Citrix while on call. call was not disconnected but after a few minutes cx has no audio/endorsed fo callback receive another call while restarting Citrix. Pod Number/Letter: 19 E Account Number: 5597741204368783656 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Murillo, Vanessa | 01/30/2026 | 11:41 PM | 12:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: Jan. 30, 2026 Start Time: 11: 41PM End Time : 12:02 PM Issue: Citrix froze and logged me out while on call. Not able to open Citrix need to restart PC Account Number: 5450007460547226496 Was the call disconnected?: YES Was a customer callback required?: Yes Who was the callback endorsed to?: Any Ticket: POD # & Letter: 4-B Production Floor: 5TH FLOOR VPN Used: PHX |
| Ore, Francis Riel | 01/30/2026 | 1:37 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/30/2026 Start Time End Time: 01:37 AM - 01:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error after lunch Account Number: Pod Number/Letter: 21 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ordines, Kent Lester | 01/30/2026 | 11:58 PM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-30-2026 Start Time: 11:58PM End Time: 12:20AM Issue: //citrix froze//kickout citrix//Change PC due to grace period Account Number: 1662993053121128449, 1192503361331375407 Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 17-F Production Floor: 5th |
| Zurbano, Ma Evonne | 01/30/2026 | 2:08 AM | 2:15 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Tulale, Mae Con | 01/30/2026 | 1:33 AM | 1:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/29/2026 Start Time End Time: 1:33 - 1 45 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call , got disconnected and set up again Account Number: 4819916137111098788 Pod Number/Letter: 20-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ibanez, Anacel | 01/30/2026 | 12:46 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: anaibanez Shift Date: 1-30-2026 Start Time: 12:46am End Time: 1:02am Issue: //Citrix froze// vpn disconnected//avaya and citrix take time to pull up need to restart pc Account Number: Case ID: 1236576583459128714 Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?: Call backer Ticket: N/A POD # & Letter: 4-A Production Floor: 5th VPN Used: PHX Assisted By Sir Molly |
| Dasig, Joshua | 01/30/2026 | 1:40 AM | 1:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/30/2026 Start Time End Time: 01:40 AM - 01:53 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and kicked out while on lunch Account number: N/A Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Ordines, Kent Lester | 01/30/2026 | 12:59 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 1-30-2026 Start Time: 12:59AM End Time: 1:12AM Issue: //citrix froze//kickout citrix// Account Number: 6095878828756284952 Was the call disconnected?: NA Was a customer callback required?:NA Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 17-F Production Floor: 5th VPN Used: PHX Assisted By: |
| Zolina, Ma Vhency Rose | 01/30/2026 | 1:53 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/29/2026 Start Time End Time: 01:53 AM-02:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on lunch, kicked out of citrix Account Number: N/A Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Espolong, Kim Robert | 01/30/2026 | 1:00 AM | 1:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kim Robert M. ESpolong Shift Date: 1-30-2026 Start Time: 1:00 am End Time: 1:13am Issue: //Citrix froze// vpn disconnected//avaya and citrix had to pull up tools Account Number: Case ID: no Was the call disconnected?: no Was a customer callback required?: no Who was the callback endorsed to?: n/a Ticket: N/A POD # & Letter: 4-E Production Floor: 5th VPN Used: PHX Assisted By: |
| Samino, Anthony Josh | 01/30/2026 | 1:49 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 01:49 AM - 02:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and kicked out Account number:2131002180415919967 Pod Number/Letter: 21 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435276/asamino |
| Lopez, Jocelyn | 01/30/2026 | 1:18 AM | 2:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 01/30/2026 Start Time: 01:18 AM End Time: 02:00 AM Issue: VPN disconnected while on call | cx is still on the line and was able to finished the call | citrix disconnected - need to repull up tools Account Number: 1211343999146546339 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 4-C Production Floor: 5th VPN Used: PHX |
| Palomo, John Paul | 01/30/2026 | 12:30 AM | 12:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 12:30 AM - 12:39 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected while on pending lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: 6085899623977916467 (Endorsed for a callback) Pod Number/Letter: 20/E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Oquendo, Romel John | 01/30/2026 | 8:38 PM | 9:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze- Citrix Disconnected while on call|Kicked Out from Citrix|Need to re-pull up PDA, Avaya, and all the tools and had a hard time pulling up Avaya| After restarting and pulling up my tools it appeared as "connection problem"| Reported the issue and was told to restart citrix and pull up again| Cx's concern already endorsed for callback |
| Estialbo, Rochilyn Joy | 01/31/2026 | 1:42 AM | 1:44 AM | Avaya Issue - Freeze | Resolved |
| Daniel, Mark Jojit | 01/30/2026 | 1:30 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze | Citrix kicked out |
| Jimenez, Jenefer | 01/30/2026 | 2:05 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 02:05 AM - 02:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and kicked out while on call | need to pull up tools again Account number:2194821279980708451 | 1444068114300434462 - cx was still on the line and trying to assist but they dc the call Pod Number/Letter: 21 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Icay, Nethanel | 01/30/2026 | 8:42 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected | Kicked Out from Citrix|Need to re-pull up PDA, Avaya, and all the tools and had a hard time pulling up teams while cx is on the line |
| Pinalba, Reybe | 01/30/2026 | 8:47 PM | 9:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected|Kicked Out from Citrix|Need to re-pull up PDA, Avaya, and all the tools and had a hard time |
| Ayuda, Ma Victoria | 01/29/2026 | 10:09 PM | 10:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Affected account:*4838067689151089412 |
| Estialbo, Rochilyn Joy | 01/30/2026 | 1:42 AM | 1:44 AM | Avaya Issue - Freeze | Resolved |
| Algarne, Roby Jean | 01/30/2026 | 1:59 AM | 2:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Remarks: repull up Citrix // signed in Avaya // restart PDA |
| Besa, Josh Rainer | 01/30/2026 | 8:42 PM | 9:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call did not disconnect. Had to repull-up all tools, Avaya, Vpn, and Citrix. |
| Ciudad, John Lawrence | 01/30/2026 | 1:23 AM | 1:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Candoleta, Janine Pearl | 01/30/2026 | 8:36 PM | 9:05 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze, kick out of citrix, avaya issue took too long to load and repull up all tools |
| Dy, Aaron Matthew | 01/30/2026 | 10:00 PM | 10:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Issue: denali error other monitor is not working display error need to restart PC, no tools avaya is not pulling up |
| Lagumbay, Daniela Marie | 01/30/2026 | 8:37 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, Citrix got disconnected. Had to pull up all tools. Avaya took time to load. |
| Mateo, Mary Claresse | 01/30/2026 | 8:35 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected/ kick-out, avaya froze and Denali close. Re pull-up all tools. |
| Villarosa, Gerry | 01/30/2026 | 8:45 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and got kicked out | Restart VPN, AVAYA and VPN |
| Alsagon, Loriely Anne | 01/30/2026 | 8:40 PM | 8:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Sysdown after call |
| Tondo, Melyn | 01/30/2026 | 8:39 PM | 8:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and there is no audio available. CX is calling on how to add card but the call disconnected due to system issue. |
| Bayhon, Katrina | 01/30/2026 | 8:36 PM | 8:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call. Call was not disconnected. Repull up Avaya and PDA. Call endorsed for callback. |
| Cawaling, Jeneron | 01/30/2026 | 12:36 AM | 12:48 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Jeneron Cawaling Shift Date: 1/30/26 Start Time: 12:36 AM End Time: 12:48 AM Issue: Citrix disconnected while on Break. Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13-C Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Ann |
| Andojar, Ma Angeline | 01/30/2026 | 8:36 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze/ PDA Error/ Repull up Avaya |
| Baler, Nathaniel Victor | 01/30/2026 | 12:43 AM | 12:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Nathaniel Victor Baler Shift Date: 1/30/26 Start Time: 12:43 AM End Time: 12:50 AM Issue: Citrix froze while working break. Denali error. Logged out of Citrix. Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-C Production Floor: 5th floor VPN Used: LVS - DUB Assisted By: Coach Ann |
| Iguis, Jessa | 01/30/2026 | 1:20 AM | 1:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jessa Iguis Shift Date: 01/30/26 Start Time: 1:20 AM End Time: 1:24 AM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Account Number: 6089296689118783402 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Icay, Nethanel | 01/30/2026 | 12:38 AM | 12:57 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on lunch/ VPN, Avaya, PDA error/re pull up tools |
| Aurelio, Jen Rose | 01/30/2026 | 1:41 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Ropa, Nina Grace | 01/30/2026 | 12:58 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/30/2026 Start Time:12:58 am End Time: 01:00 am Issue: Citrix Froze. PDA on error Account Number: n/a Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-G Production Floor:5th floor VPN Used: PHX Assisted By: Coach Ann |
| Andrade, Tresha | 01/30/2026 | 11:30 PM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of Citrix twice, Avaya issue, VPN disconnected while on Lunch need to repull up tools twice |
| Sonio, Jomark Vincent | 01/30/2026 | 12:20 AM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze, cx is still on the line.Relaunch the Avaya/Citrix and it failed. cx disconnected the call, endorsed for a call back. |
| Batilaran, Frenzy Earl Sydney | 01/30/2026 | 12:38 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/server unreachable after lunch |
| Cordovero, Jinky | 01/30/2026 | 12:42 AM | 1:33 AM | Avaya Issue - Freeze | Name: Jinky Cordovero Shift Date: 1/30/26 Start Time: 12:42am End Time: 1:33am Issue: Pda error| Account Number: 1213330494728744281 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 6-E Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Ann |
| Formelos, Diana Joy | 01/30/2026 | 1:38 AM | 1:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Tupas, Jastin | 01/30/2026 | 12:47 AM | 12:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected while on lunch/ VPN, Avaya, PDA error/re pull up tools |
| Contillo, Jerome | 01/30/2026 | 1:25 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Jerome Contillo Shift Date: 1/30/2026 Start Time: 1:25 AM End Time: 1:30 AM Issue: citrix froze| PDA error Account Number: 1411304431705700919 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: NA POD # & Letter: 6-F Production Floor: 5th VPN Used: PHX Assisted By: Coach Ann Charmaine Acirit (CW) |
| Mercado, Rozeth | 01/30/2026 | 1:41 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Villarosa, Gerry | 01/30/2026 | 12:39 AM | 1:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and got kicked out after lunch | Restart AVAYA, VPN, and pull up my tools |
| Alsagon, Loriely Anne | 01/30/2026 | 12:48 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | sysdown while on lunch |
| Tambong, Levi | 01/30/2026 | 1:38 AM | 1:48 AM | Avaya Issue - Freeze | Resolved |
| Besa, Josh Rainer | 01/30/2026 | 1:04 AM | 1:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnect during lunch. Had to repull-up avaya, vpn, and citrix. |
| Zapico, Rosario | 01/30/2026 | 1:47 AM | 2:01 AM | Citrix Latency - Change Citrix Server | Assisted TM to restart citrix server as latency prevents her to log back in to citrix. |
| Diestro, John Isaac | 01/30/2026 | 1:48 AM | 1:51 AM | Avaya Issue - Freeze | Resolved |
| Declaro, Lalyn | 01/30/2026 | 12:43 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call then kicked out from Citrix/ need to repull up all tools, restart VPN, and Avaya took time to load |
| Futotana, Abegaell | 01/30/2026 | 12:44 AM | 1:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out of citrix while on lunch. Had to restart PDA and repull up all tools. |
| Mateo, Mary Claresse | 01/30/2026 | 12:32 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX disconnected during lunch break. Re pull-up all tools. |
| Deocampo, Joemar | 01/30/2026 | 1:35 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | CITRIX KICKED OUT WHILE ON LUNCH restart pc twice AVAYA is loading only | IMS0840772 |
| Valle, Marchelle | 01/30/2026 | 2:15 AM | 2:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | SENT OUT AN EMAIL FOR REBUILD |
| Ebuna, Ckim Wesley | 01/30/2026 | 1:45 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Bascos, Kyle | 01/30/2026 | 8:02 PM | 8:25 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX disconnected duringbreak. Re pull-up all tools. |
| Esparagoza, Shiela Mae | 01/30/2026 | 2:10 AM | 2:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to check if cx is still on the line and assist them, once call is done restart pda and avaya. |
| Tupas, Jastin | 01/30/2026 | 8:36 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call and there is no audio available. CX is calling on how to add card but the call disconnected due to system issue. |
| Estialbo, Rochilyn Joy | 01/30/2026 | 1:42 AM | 1:44 AM | Avaya Issue - Freeze | Resolved |
| Torres, Maycel | 01/30/2026 | 8:36 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya Freeze/While on Call/Citrix Freeze |
| Lariza, Angelica | 01/30/2026 | 2:20 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart pda, avaya and citrix. |
| Salcedo, Angelie | 01/30/2026 | 2:05 AM | 2:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | n/a |
| Aurelio, Jen Rose | 01/30/2026 | 1:41 AM | 1:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Billones, Ralph Elliz | 01/30/2026 | 2:15 AM | 2:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | vpn disconnected | denali error |
| Batilaran, Frenzy Earl Sydney | 01/30/2026 | 8:36 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/server unreachableCitrix Froze/server unreachable |
| Formelos, Diana Joy | 01/30/2026 | 1:38 AM | 1:41 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Scobie, Rosalie | 01/30/2026 | 2:42 AM | 2:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | error on Denali on Lunch break |
| Iguin, Harlyn Mae | 01/30/2026 | 2:27 AM | 2:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | pda err0r while on break |
| Andrade, Tresha | 01/30/2026 | 8:36 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Avaya issue, VPN disconnected while assisting the customer and PDA denali error need to repull up avaya |
| Ocana, Keth David | 01/30/2026 | 2:28 AM | 2:34 AM | Citrix Disconnected/PDA/Denali Error - after Break | avaya had a long time rebooting and can't log in immediately while on break |
| Alayon, Alexander Paul | 01/30/2026 | 2:43 AM | 2:53 AM | Citrix Froze - CONTACTS DISCONNECTED | sys down while on avail |
| Mercado, Rozeth | 01/30/2026 | 1:41 AM | 1:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Tambong, Levi | 01/30/2026 | 1:38 AM | 1:48 AM | Avaya Issue - Freeze | Resolved |
| Diestro, John Isaac | 01/30/2026 | 1:48 AM | 1:51 AM | Avaya Issue - Freeze | Resolved |
| Ebuna, Ckim Wesley | 01/30/2026 | 1:45 AM | 1:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Celoso, Ma Christina | 01/30/2026 | 1:21 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sobredo, Mark Bryan | 01/30/2026 | 7:44 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Albay, Alrry | 01/30/2026 | 8:40 PM | 8:45 PM | Citrix Froze - CONTACTS DISCONNECTED | System issue while on call before transferring to GPL |
| Navarra, Danelyn | 01/30/2026 | 8:50 PM | 8:57 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Dimo, Charisse | 01/30/2026 | 8:55 PM | 9:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix freeze while on call, got disconnected did ghost spiel. Restarted and stamp on ready |
| Flores, Angelica | 01/30/2026 | 11:16 PM | 11:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | receive 2 calls without an audio advice to logout and restart VPN and Avaya |
| Visto, Josellel | 01/30/2026 | 3:09 AM | 3:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 3:09 AM - 3:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix log out cx drop the call Account Number: 2148990249195848114 Pod Number/Letter: 20/b Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Alovera, Rosalie | 01/30/2026 | 11:37 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, did ghost spiel. Contact disconnected but chat did go through. Finish chat and restarted then stamp on ready |
| Albay, Alrry | 01/30/2026 | 12:57 AM | 1:08 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System issue while on lunch. Kicked out of Citrix. Need to restart and set up everything. |
| Sobredo, Mark Bryan | 01/30/2026 | 1:08 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Dimo, Charisse | 01/30/2026 | 1:08 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Restarted Citrix and Pulled out PDA and stamped on Ready |
| Navarra, Danelyn | 01/30/2026 | 1:06 AM | 1:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Montalban, Lorebe | 01/29/2026 | 11:31 PM | 11:37 PM | Citrix Froze - CONTACTS DISCONNECTED | No account pulled up | system down happened while avail |
| Balontong, Nino Shary | 01/30/2026 | 1:26 AM | 1:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: PDA error / Citrix Freeze while on Call Sysdown: Sysdown / PDA Error |
| Flores, Angelica | 01/30/2026 | 1:21 AM | 1:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while cx on the other line kick out from Citrix needs to login to VPN and Avaya and set up tools again and stamp ready |
| Arandez, Christian Van | 01/30/2026 | 2:00 AM | 2:07 AM | Avaya Issue - Freeze | While on ready Citrix got froze and need to wait for it to unfreeze before restarting VPN and Avaya and sign in to Denali. |
| Jalandoni, Frank | 01/30/2026 | 1:47 AM | 2:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Calsena, April Dexter | 01/30/2026 | 3:23 AM | 9:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while the call is all about to enter |
| Calsena, April Dexter | 01/30/2026 | 3:23 AM | 3:25 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA Error while the call is all about to enter |
| Arconada, Eva | 01/30/2026 | 2:47 AM | 2:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart citrix, pda and avaya. |
| Magdaluyo, Claire Mae | 01/30/2026 | 3:16 AM | 3:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time:3:16 AM 3:28 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on ready no Cx got disconnected Account Number: N/A Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Valenzuela, Keziah Mae | 01/30/2026 | 1:47 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Quibrantar, John Paul Phillip | 01/30/2026 | 3:53 AM | 3:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Torre, Kin Bryan | 01/30/2026 | 3:24 AM | 3:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. contact not disconnected. |
| Resurreccion, Rodel John | 01/30/2026 | 3:28 AM | 3:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. contact disconnected | reset avaya |
| Ponce, Renz Kirby | 01/30/2026 | 4:03 AM | 4:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time:4:03 AM 4:25 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix call not disconnected needed to resolve Cx issue first before restarting Citrix and setting up tools again Account Number: 2016996304918369673 Pod Number/Letter: 20 A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Sonio, Jomark Vincent | 01/30/2026 | 4:21 AM | 4:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer |
| Palomo, John Paul | 01/30/2026 | 4:14 AM | 4:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 4:14 AM - 4:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 17/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Flotildes, Realyn | 01/30/2026 | 4:20 AM | 4:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time:4:20 AM - 4:30 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error):Citrix froze and then denali error while on call. Account Number: 4822968391145250505 Pod Number/Letter: 19 -E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Olisco, Francis John | 01/30/2026 | 11:49 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Call came in while on Sysdown| PDA/Denali Error |
| Zante, Chim Neo | 01/30/2026 | 12:04 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and disconnected while on call / PDA error |
| Galleno, Mark | 01/30/2026 | 4:32 AM | 4:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali Error while on Ready was kicked out and need to pull up again |
| Lingco, Rollene | 01/30/2026 | 2:09 AM | 2:24 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call | avaya also was not responding | had a hard time logging in to Avaya assisted by WF May Ann |
| Rance, Clem | 01/30/2026 | 2:20 AM | 2:30 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze while transferring the call | Kicked out from Citrix | Restart tools. |
| Acejo, Aljune Mike | 01/30/2026 | 2:43 AM | 2:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | System Freeze while transferring the break | Kicked out from Citrix | Restart tools. |
| Tondo, Joshua | 01/30/2026 | 2:42 AM | 2:57 AM | Citrix Disconnected/PDA/Denali Error - after Break | System Freeze while transferring the break | Kicked out from Citrix | Restart tools. |
| Zante, Chim Neo | 01/30/2026 | 2:43 AM | 2:59 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | System Freeze / kicked out from citrix / PDA error |
| Dela Cruz, Dongie | 01/30/2026 | 2:43 AM | 2:55 AM | Citrix Disconnected/PDA/Denali Error - after Break | Error after break. |
| Deslate, Krezzel | 01/30/2026 | 3:08 AM | 3:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze while on Ready |
| Escalada, Jacene Joy | 01/30/2026 | 1:47 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | IMS0840804 | Citrix froze and kicked me out of it due lost connection in PPCS-NA| call got disconnected | re pull up tools |
| Floro, Claire Jacynth | 01/30/2026 | 3:05 AM | 3:12 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, Citrix froze |
| Juarez, Andrei | 01/30/2026 | 2:57 AM | 3:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on cal |
| Mayo, Emie Rose | 01/30/2026 | 3:10 AM | 3:23 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA error while on call, Citrix froze |
| Graciadas, John Wilbert | 01/29/2026 | 1:36 PM | 1:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA went into error. Affected account: *2143988517742959371 |
| Bandellon, Razel Ann | 01/30/2026 | 3:03 AM | 3:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while avail - avaya signed out error state took a while before signed in again - then citrix froze while still on error state and later on citrix got disconnected - reported to WF Rhayne |
| Parohinog, Reynan | 01/29/2026 | 1:36 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Teammate was disconnected from citrix and needed to re-pull up the tools. Affected account: *1812380130487180631 |
| Bandellon, Razel Ann | 01/30/2026 | 3:03 AM | 3:24 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error while avail - avaya signed out error state took a while before signed in again - then citrix froze while still on error state and later on citrix got disconnected - reported to WF Rhayne |
| Aman, Justine Carl | 01/30/2026 | 3:08 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda and avaya once, citrix freeze is done. |
| Olisco, Francis John | 01/30/2026 | 3:49 AM | 3:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and Disconnected | Need to set all tools again |
| Bocala, John Loyd | 01/30/2026 | 3:16 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | assisted tm to restart pda and avaya. |
| Lingco, Rollene | 01/30/2026 | 3:26 AM | 3:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | received 3 ghost calls | was advised to restart PDA and Avaya | asissted by coach Shawn |
| Lingco, Rollene | 01/30/2026 | 3:43 AM | 3:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and disconnected while on call | need to restart citrix and pull up tools again. |
| Virgo, Jeniebabes | 01/30/2026 | 3:18 AM | 3:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | assisted tm to restart pda and avaya. |
| Azarraga V, Joselito | 01/30/2026 | 3:21 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart pda anad avaya. |
| Amparo, Ana Roces | 01/29/2026 | 1:47 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and AVAYA went into error. Affected account: *1295841591214641588 |
| Candido, Rhea Mae | 01/30/2026 | 3:06 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart pda and avaya once done with ghost spiel. |
| Dalumpines, Athea Trisha | 01/29/2026 | 1:44 AM | 1:46 AM | No Audio - PDA/ other tools still functional | Account was not validated yet. *2214950432884281098 |
| Arroyo, Jevine France | 01/30/2026 | 3:23 AM | 3:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to provide ghost spiel to check if cx is still on the line. Once call is done restart pda and avaya. |
| Casimero, Ma Jonaville | 01/30/2026 | 3:22 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to reply to async contacts then restart pda and avaya once done. |
| Celino, Chriselle | 01/30/2026 | 5:04 AM | 5:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 5:04 AM Citrix froze after call ended | 5:08 AM Citrix unfroze and kicked out in citrix | Restart tools VPN: PHX |
| Lingco, Rollene | 01/30/2026 | 11:42 PM | 11:58 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Encina, Felix John | 01/29/2026 | 1:59 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Affected account: *1444862890184507971 Citrix froze and contact was disconnected including the AVAYA and VPN |
| Hobane, Nathaniel | 01/30/2026 | 1:38 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | IMS0840814 |
| Ayuda, Ma Victoria | 01/29/2026 | 2:03 AM | 2:03 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the audio and AVAYA Affected account: *1463106877749520126 |
| Colesio, Edberg | 01/30/2026 | 2:00 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Disconnected- hard reset avaya is not opening call not disconnected |
| Cobrado, Ma Cyrine | 01/30/2026 | 4:13 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze PDA denali error | Citrix kicked out | |
| Delfin, Vanneza | 01/30/2026 | 5:33 AM | 5:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kick out |
| Billanes, Axcelle Mar | 01/28/2026 | 10:15 PM | 10:31 PM | Citrix Latency - Change Citrix Server | Citrix took time to pull that is why I need to wait for it to pull up manually |
| Daniel, Mark Jojit | 01/30/2026 | 5:33 AM | 5:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze| Citrix kicked out | call not disconnected |
| Celino, Chriselle | 01/30/2026 | 5:32 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected Citrix froze while on call but call not disconnected| Finished call and then got kicked out in citrix | Restart tools VPN: PHX |
| Gamlanga, Christine Grace | 01/30/2026 | 1:48 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time:1:48-2:03 AM Issue Type: while on lunch. Citrix froze and eventually disconnected, restart citrix and set up tools Pod Number/Letter: 21-C Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Lubrin, Mary Gwyneth | 01/30/2026 | 5:29 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on call. Call did not disconnect. Ghost spiel delivered. |
| Dasig, Joshua | 01/30/2026 | 4:47 AM | 5:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 04:47 AM - 5:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Pc suddenly black out while on the call and the PDA suddenly error as well / asked assistance to TL John Account number: 5614736995479370357 Pod Number/Letter: 21 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 435061/jdasig |
| Balasa, Lhea Joy | 01/30/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call avaya disconnected and call got disconnected | re pull up tools |
| Visto, Josellel | 01/30/2026 | 5:33 AM | 5:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 5:33AM - 5:38 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. Account Number: 1905880756341101583 Pod Number/Letter: 20/ B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Casador, Christian Neri | 01/30/2026 | 3:07 AM | 3:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Remarks: Sysdown // Pda error |
| Escalada, Jacene Joy | 01/30/2026 | 5:08 AM | 5:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected due lost connection in PPCS-NA| call disconnected | re pull up tools |
| Beltran, Mary Grace | 01/30/2026 | 5:30 AM | 5:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on outbound call. resolved concern first before logged back in. |
| Resurreccion, Rodel John | 01/30/2026 | 5:34 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froxe and Disconnected while on call | call did not disconnected |hard reset |
| Hermosisima, Maria Finah | 01/30/2026 | 3:50 AM | 3:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 03:50 AM - 03:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. Account Number: n/a Pod Number/Letter: 19 F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach A |
| Tablo, Roxann | 01/30/2026 | 5:35 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and kicked me out of it due lost connection in PPCS-NA| call got disconnected | re pull up tools |
| Hermosisima, Maria Finah | 01/30/2026 | 5:35 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 5:35AM - 5:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and call got disconnected. Account Number: 2035415271518834719 Pod Number/Letter: 19 F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach A |
| Manican, Joanna Len | 01/30/2026 | 5:33 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze/Disconnected - Contact Disconnected, restated Citrix, VPN, AVAYA, PDA ad all tools |
| Tuyay, Shantal | 01/30/2026 | 5:41 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze| Citrix kicked out | call disconnected |
| Arbolado, Danielle | 01/30/2026 | 5:38 AM | 5:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze| Citrix kicked out |
| Arao, Joy | 01/30/2026 | 5:27 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | screen froze sysdown kicked out of citrix need to close and restart citrix. |
| Jore, Paul Vincent | 01/30/2026 | 5:45 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze| Citrix kicked out | while on ready |
| Espedillon, Edelmar | 01/30/2026 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and was then kicked out of citrix vpn disconnected | PDA error |
| Abool, Mary Gloden | 01/30/2026 | 5:42 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Arao, Joy | 01/30/2026 | 5:53 AM | 5:54 AM | Avaya Issue - Freeze | screen froze and kick out of citrix need to restart citrix |
| Zolina, Ma Vhency Rose | 01/30/2026 | 5:47 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 05:47 AM - 05:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix while on call, need to restart and pull up tools again. Account number: 2219166604679683106, no response from the cx, provided ghost spiel, endorsed for callback. Pod Number/Letter: 19-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 433959/mzolina |
| Deocampo, Joemar | 01/30/2026 | 5:44 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze/ contacts not disconnected |
| Estialbo, Rochilyn Joy | 01/30/2026 | 5:40 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Borda, Lourgene | 01/30/2026 | 5:40 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Freeze and Kicked out while on call |
| Bordan, Rielyn Mae | 01/30/2026 | 5:47 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze| Citrix kicked out | call disconnected |
| Legaspi, Li Gorton | 01/30/2026 | 5:40 AM | 5:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Algoso, Kyla Joy | 01/30/2026 | 5:24 AM | 5:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/30/2026 Start Time End Time: 5:24 AM - 5:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and citrix disconnected while call got disconnected Account Number: 1314189331358425274 Pod Number/Letter: 19 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Bacatano, May | 01/30/2026 | 5:55 AM | 5:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assist the tm to sign out then sign in the AVAYA, and have it relaunch the PDA and stamp on ready. |
| Bolante, Pholla Jeve | 01/30/2026 | 5:55 AM | 6:00 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue happened during my break/lunch |
| Estrella, Joyce | 01/30/2026 | 12:03 AM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Teammate encountered system down while on call. Account didn't pull up in Spark but was active in Avaya |
| Federiso, Maria Angela | 01/30/2026 | 5:59 AM | 6:13 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze while on call // Avaya disconnected |
| Tulale, Mae Con | 01/30/2026 | 5:33 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/30/2026 Start Time End Time: 5:33 - 5:46 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call , got disconnected and set up again Account Number: 1542178500580972403 - endorse for CB Pod Number/Letter: 20-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Estrella, Joyce | 01/30/2026 | 4:43 AM | 4:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encountered Citrix Error after Lunch |
| Samino, Anthony Josh | 01/30/2026 | 5:40 AM | 6:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by: Coach April Shift Date: 01/30/2026 Start Time End Time: 5:40 AM - 6:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call , got accomodate CX using different citrix can't login to PDA. and I need to resetup my tools all over again after Account Number: 1787876518386516203 Pod Number/Letter: 21-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Zurbano, Ma Evonne | 01/30/2026 | 6:01 AM | 6:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error |
| Gamlanga, Christine Grace | 01/30/2026 | 5:56 AM | 6:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time:5:56-6:11 Am Issue Type: during call citrix was disconnected restart to set up tools again and move station Pod Number/Letter: 21-C Account Number: 5227343563196474279 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Fullo, Danica | 01/30/2026 | 5:32 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix log out PDA error |
| Veronica, Nino | 01/30/2026 | 5:38 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze lead to PDA error |
| Villanueva, Harold | 01/30/2026 | 1:53 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/can't hear cx/cx drop call |
| Dela Cruz, Pearl May | 01/30/2026 | 5:33 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Kicked Out; Error Denali: need some time to login |
| Randoy, Jenebeth | 01/30/2026 | 5:50 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and kicked me out of it | call got disconnected | re pull up tools |
| Billones, Ralph Elliz | 01/30/2026 | 5:35 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out from citrix | vpn disconnected | screen froze |
| Uadan Jr, Richard | 01/30/2026 | 2:51 AM | 2:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Asegnacion, Abegail Lorraine | 01/30/2026 | 5:33 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown (kicked out from citrix, having a hard time entering citrix) |
| Ayuda, Ma Victoria | 01/29/2026 | 4:25 AM | 4:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's VPN was disconnected including the audio. Affected account: *1982593587711686124 |
| Quibrantar, John Paul Phillip | 01/30/2026 | 5:37 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Villaruz, Rhen Mae | 01/30/2026 | 5:35 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix, AVAYA, VPN disconnected |
| Procalla, Vincent Albert | 01/30/2026 | 10:11 PM | 10:21 PM | No Audio - PDA/ other tools still functional | Teammate had no Audio and had to transfer to a different PC (9-D to 10-A) |
| Escalada, Jacene Joy | 01/30/2026 | 5:49 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and then disconnected while on call, lost audio(ghost spiel provided) . Lost connection to PPCS NA- Had to initiate hard reset with my PC because no buttons can be selected. Restarted Citrix, Avaya and Denali. |
| Procalla, Vincent Albert | 01/30/2026 | 3:29 AM | 3:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Disconnected Call/ Kicked out to denali/ Auto logged out |
| Tebia, Brian Shane | 01/30/2026 | 5:38 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | v |
| Procalla, Vincent Albert | 01/30/2026 | 6:16 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Disconnected Call/ Kicked out to denali/ Auto logged out |
| Salcedo, Angelie | 01/30/2026 | 5:34 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown(kicked out from citrix) need to finish two chat before stamping ready. |
| Manuel, Sebastian | 01/30/2026 | 5:39 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out citrix,restart citrix logg in again |
| Liganzon, John Loren | 01/30/2026 | 5:44 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze || PDA disconnected call disconnected |
| Cabe, Marchelle | 01/30/2026 | 5:33 AM | 5:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screenfroze, Kicked out from Citrix (sysdown), PDA/Denali Error |
| Liganzon, John Loren | 01/30/2026 | 6:30 AM | 6:38 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | VPN disconnected || unreachable call disconnected |
| Bason, Jomari | 01/30/2026 | 5:44 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screenfroze, kick out citrix,restart citrix logg in again |
| Villorente, Aira Khrystine | 01/30/2026 | 1:38 AM | 1:42 AM | Citrix Issue - Sitewide Downtime | Citrix froze | PDA error while on avail status |
| Villorente, Aira Khrystine | 01/30/2026 | 5:44 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze | Citrix disconnected while on call |
| Dalumpines, Athea Trisha | 01/29/2026 | 4:29 AM | 4:32 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Teammate's audio was disconnected. Affected account: *2164904246293973213 |
| Oloroso, Mark Bryan | 01/30/2026 | 2:54 AM | 2:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Unasin, Kyla | 01/30/2026 | 5:36 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screenfroze, Kick Out from Citrix, Login to Citrix again |
| Scobie, Rosalie | 01/30/2026 | 5:49 AM | 6:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown/kicked out from Citrix/received chat while on Idle |
| Doroteo, Jargelyn | 01/30/2026 | 2:53 AM | 2:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/wasn't able to open cx pp account |
| Castro, Nyl John | 01/30/2026 | 5:41 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | IMS0840738-Sysdown at 5:41AM || Kicked out from citrix while cx was still on the line but not yet validated. || Tried to pull-up the citrix again but accidentally clicked the Avaya instead instead of VPN and it caused for the disconnection of the call with the cx. |
| Billones, Ralph Elliz | 01/30/2026 | 6:06 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | v |
| Castro, Nyl John | 01/30/2026 | 1:38 AM | 1:40 AM | Avaya Issue - Freeze | Sudden Denali error. |
| Balasa, Rogie | 01/30/2026 | 5:42 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | SYSDOWN ( Got kicked out from citrix while on ready) |
| Balasa, Rogie | 01/30/2026 | 6:08 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | DENALI ERROR when I stamped break - had 1 chat t finish can't logout pending and need to logout thrice but still loading or error - Need to close the denali and stamp on break |
| Parreno, Mark Anthony | 01/30/2026 | 12:03 AM | 12:10 AM | Citrix Issue - Sitewide Downtime | Citrix Froze/ Other Monitor blacked out |
| Degala, Jeanette | 01/30/2026 | 3:06 AM | 3:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Sysdown |
| Parreno, Mark Anthony | 01/30/2026 | 12:19 AM | 12:35 AM | No Audio - PDA/ other tools still functional | Teammate had issues setting up. He had to change PC's from 9-F to 10-C because the teleconnector won't work although he already re-started his PC |
| Alcos, Jenny | 01/30/2026 | 4:03 AM | 4:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error |
| Parreno, Mark Anthony | 01/30/2026 | 5:00 AM | 5:07 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System down after lunch |
| Vegafria, Manny Mark | 01/30/2026 | 3:18 AM | 3:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error |
| Estebes, Immanuel | 01/30/2026 | 5:34 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix kickout |
| Valencia, Nieza Joy | 01/30/2026 | 5:53 AM | 5:56 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Borbon, Jeanilee | 01/30/2026 | 5:46 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted tm to restart citrix as citrix does not load properly. Tm was able to pull up tools. |
| Valenzuela, Keziah Mae | 01/30/2026 | 5:50 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // Citrix Logged out |
| Empeno, Alleah Camille | 01/30/2026 | 6:28 AM | 6:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error // Citrix Logged out |
| Catalan, Jowelyn | 01/30/2026 | 6:40 AM | 6:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX FROZE/PDA ERROR |
| Casador, Christian Neri | 01/30/2026 | 6:12 AM | 6:26 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix kicked out and slow open Issue: Kicked out of citrix |
| Uadan Jr, Richard | 01/30/2026 | 6:52 AM | 7:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error // Citrix Logged out |
| Busquit, Crislen | 01/30/2026 | 5:19 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze for a while and the citrix got logged out while cx is still on the line, I had to login again to assist the cx to file an ato but the call got disconnected so i endorsed him for a callback after. |
| Casador, Christian Neri | 01/30/2026 | 6:47 AM | 6:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Issue: PDA error |
| Cabe, Marchelle | 01/30/2026 | 5:37 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised TM to restart citrix but citirx took time to login |
| Aurelio, Jen Rose | 01/30/2026 | 5:38 AM | 5:44 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Esparagoza, Shiela Mae | 01/30/2026 | 6:30 AM | 6:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | TM got kick out on citrix while on LUNCH/BREAK |
| Fundal, Riny Lance | 01/30/2026 | 5:48 AM | 5:55 AM | Avaya Issue - Freeze | Teammate was kicked out of Citrix while on avail. Denali stamped to Error. Restarted. |
| Nicodemus, Mary Joy | 01/30/2026 | 4:38 AM | 6:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: After the call I relaunch all tools but my PDA is not working, it shows an error message that I need to try to log in to the extension even though I'm already log in, tried to pull up again my Avaya but still the same error message. Asked for the assistance of WF Rhayne, tried to restart all over again but a new error message appeared in my PDA ( The user is already logged in on another place). |
| Condez, Rea Angelika | 01/30/2026 | 1:44 AM | 1:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix froze, PDA error, during break |
| Alayon, Franz Wilson | 01/30/2026 | 5:34 AM | 6:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Sysdown while on unsched break for clinic check up and was advised to rest for 30 mins. Issue: Citrix Disconnected/PDA/Denali Error |
| Vega, Clent Ray | 01/30/2026 | 5:48 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Himpit, Mike Julius | 01/30/2026 | 5:42 AM | 5:47 AM | Avaya Issue - Freeze | n/a |
| Bueno, Patricia Nicole | 01/29/2026 | 1:34 AM | 1:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Victoria, Rachel Christine | 01/30/2026 | 5:39 AM | 5:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | n/a |
| Chu, Kenny Lloyd | 01/29/2026 | 1:33 AM | 1:44 PM | Citrix Disconnected/PDA/Denali Error - after Break | Restarted tools |
| Ambay, Anne Nicole | 01/30/2026 | 5:47 AM | 5:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Resolved |
| Condez, Rea Angelika | 01/30/2026 | 5:44 PM | 5:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze, PDA error, kick out from citrix |
| Alayon, Alyn Joy | 01/29/2026 | 1:38 AM | 1:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Re launched VPN and Avaya |
| Mercado, Rozeth | 01/30/2026 | 4:47 AM | 5:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Resolved |
| Dacles Jr, Jessie | 01/30/2026 | 5:46 AM | 5:50 AM | Avaya Issue - Freeze | n/a |
| Cadigal, Christopher | 01/30/2026 | 5:38 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kick out from citrix. restarted the avaya and VPN after repull up set to ready right away. |
| Abong, Lester John | 01/29/2026 | 1:41 AM | 1:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | restart VPN and Avaya |
| Ombega, Joey | 01/29/2026 | 1:42 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | waited for Citrix to unfreeze // stamp on ready |
| Zapico, Rosario | 01/30/2026 | 5:50 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Resolved |
| Tambong, Levi | 01/30/2026 | 5:46 AM | 5:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Resolved |
| Demandaco, Cristy | 01/29/2026 | 1:40 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Restart Avaya PDA and VPN |
| Hobane, Nathaniel | 01/30/2026 | 5:38 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Bidiones, Dave Anthony | 01/30/2026 | 5:39 AM | 5:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Pinaroyo, Rica Mae | 01/29/2026 | 1:45 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Break | restart PDA |
| Jalandoni, Frank | 01/30/2026 | 5:48 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | n/a |
| Magdaluyo, Claire Mae | 01/30/2026 | 7:17 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time: 7:17 AM 7:24 AM Issue Type: Kicked out from Citrix while on ready need to re set up tools again Pod Number/Letter: 19 B Account Number: No Cx got disconnected Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Preciosa, Marie Antonette | 01/30/2026 | 10:33 PM | 10:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: January 30, 2026 Start Time | End Time:10:33 PM - 10 -48 PM Issue Type: Citrix froze while on call. Kicked out of citrix need to set up tools again. Contact endorse for callback. Pod Number/Letter: 19 G Account Number: 1674214677307456324 Production Floor: 3F VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Didulo, Liezel | 01/29/2026 | 1:41 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Relaunched VPN, Avaya and PDA. |
| Aravejo, Shelomith | 01/29/2026 | 1:34 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Relaunched VPN, Avaya and PDA. Restarted tools. |
| Prudente, Rhyme Roger | 01/29/2026 | 1:48 AM | 1:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Pull up new citrix restart Avaya/PDA and tools/ |
| Nillosa, Ana Pearl | 01/30/2026 | 3:43 AM | 3:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | n/a |
| Caguimbal, Loren Mae | 01/30/2026 | 1:54 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Caguimbal, Loren Mae | 01/30/2026 | 5:54 AM | 6:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | n/a |
| Doroteo, Jargelyn | 01/30/2026 | 6:54 AM | 6:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/Citrix logged out |
| Arcano, Anjenette | 01/30/2026 | 7:00 AM | 7:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix logged out |
| Vegafria, Manny Mark | 01/30/2026 | 7:20 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix dc and PDA error |
| Alcos, Jenny | 01/30/2026 | 7:26 AM | 7:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix logged out |
| Alcos, Jenny | 01/30/2026 | 7:57 AM | 7:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze/Citrix logged out |
| Cordova, Jayvin | 01/30/2026 | 7:07 AM | 7:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze/Citrix logged out |
| Arboleda Jr, Arnel | 01/30/2026 | 7:02 AM | 7:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted tm by checking downtime. PDA Rebuild profile was sent to help teammate to login as he is having an error stating this user is logged in to another place. |
| Alojado, Geoven | 01/30/2026 | 7:40 AM | 7:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and avaya. |
| Teodosio, Angelica | 01/30/2026 | 6:25 AM | 6:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart pda, citrix and avaya. |
| Amparo, Ana Roces | 01/30/2026 | 4:25 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Teammate's citrix was froze and was disconnected. Affected account: *1656473674974923062 |
| Arconada, Eva | 01/30/2026 | 6:46 AM | 6:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish call then restart pda and avaya. |
| Bajande, Jemima | 01/29/2026 | 2:04 AM | 2:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | pulled up tools again and restarted AVAYA and PDA |
| Magluyan, Grace Alondra Joy | 01/29/2026 | 4:28 AM | 4:32 AM | Avaya Issue - Freeze | Teammate encountered AVAYA issue and the audio was disconnected. Affected account: *6093896160622438284 |
| Dalumpines, Athea Trisha | 01/29/2026 | 5:36 AM | 5:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch Ticket Number: IMS0840360 |
| Lariza, Angelica | 01/30/2026 | 6:26 AM | 6:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart pda and avaya. |
| Bueno, Patricia Nicole | 01/29/2026 | 2:46 AM | 2:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | NA |
| Candido, Rhea Mae | 01/30/2026 | 7:06 AM | 7:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to restart pda. |
| Cezar, Princess Jean | 01/29/2026 | 3:16 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Pull up new citrix restart Avaya and PDA |
| Pinaroyo, Rica Mae | 01/29/2026 | 4:23 AM | 4:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | restart avaya and PDA |
| Aman, Justine Carl | 01/30/2026 | 7:08 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm restart pda, avaya and citrix. |
| Casimero, Ma Jonaville | 01/30/2026 | 7:17 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ADvised tm to restart pda and avaya. |
| Duabe, Danica Faye | 01/30/2026 | 7:12 AM | 7:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and avaya after ghost spiel initiated, |
| Azarraga V, Joselito | 01/30/2026 | 7:21 AM | 7:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | assisted tm to check downtime. Assisted tm to restart citrix, pda, avaya and other tools affected by downtime. |
| Capurcos, Joan | 01/30/2026 | 1:28 PM | 1:38 AM | Avaya Issue - Freeze | Citrix freeze and Denali error |
| Taladtad, Jelly Ann | 01/30/2026 | 1:54 AM | 1:56 AM | Avaya Issue - Freeze | *2207328576746183823 |
| Frio, Denziel Marie | 01/30/2026 | 3:16 AM | 3:18 AM | Avaya Issue - Freeze | Citrix froze and PDA got error while waiting for the call. Restarted PDA |
| Iguin, Harlyn Mae | 01/30/2026 | 6:19 AM | 6:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix disconnected while avail |
| Zante, Chim Neo | 01/30/2026 | 4:17 AM | 4:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break / set up all tools |
| Esporma, Hannah Mae | 01/30/2026 | 7:14 AM | 7:30 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch |
| Floro, Claire Jacynth | 01/30/2026 | 4:44 AM | 4:48 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No audio on the other line, AVAYA unresponsive |
| Marcelo, Johoney | 01/30/2026 | 7:25 AM | 7:38 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from citrix while on lunch/ hard reset |
| Zante, Chim Neo | 01/30/2026 | 5:07 AM | 5:19 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix disconnected while on avail and then call came in |
| Nepomuceno, Shenie | 01/30/2026 | 7:17 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during my break/lunch. |
| Basas, Kirk Michael | 01/30/2026 | 3:15 AM | 3:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kicked out of citrix but was able to repull up and successfully transferred cx to a supervisor |
| Nadate, Jonnabell | 01/30/2026 | 7:36 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch |
| Beluso, Jhenice | 01/30/2026 | 4:23 AM | 4:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected / set up all tools |
| Calsena, April Dexter | 01/30/2026 | 7:24 AM | 7:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out from Citrix while on lunch/ citrix diconnecting while relaunching |
| Duno, Edgar Louise | 01/30/2026 | 3:45 AM | 3:51 AM | Citrix Latency - Change Citrix Server | Citrix kickout while on break / restarted everything |
| Quinton, Quenne | 01/30/2026 | 6:05 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | Had to restart all tools |
| Alayon, Alexander Paul | 01/30/2026 | 7:57 AM | 8:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Kicked out from Citrix while on CALL// HAD TO RESET |
| Olisco, Francis John | 01/30/2026 | 6:16 AM | 6:21 AM | Citrix Latency - Change Citrix Server | Change Citrix Due to latency |
| Osano, Jhenaline | 01/30/2026 | 7:39 AM | 7:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected during lunch |
| Rance, Clem | 01/30/2026 | 6:25 AM | 6:38 AM | Citrix Froze - CONTACTS DISCONNECTED | System Freeze | Cx Disconnected Due To System Issue | Kicked out from Citrix & Unable to login | Restart all tools. |
| Barrera, Bonnie Andrew | 01/30/2026 | 7:18 AM | 7:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Alayon, Alexander Paul | 01/30/2026 | 8:57 AM | 9:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citirix froze |VPN Disconected while avail |
| Buala, Kristine Grace | 01/30/2026 | 7:30 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Had to restart all tools |
| Buala, Kristine Grace | 01/30/2026 | 7:30 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch | Had to restart all tools |
| Floro, Claire Jacynth | 01/30/2026 | 7:26 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Kicked out of Citrix while on lunch, had to restart tools, AVAYA took too long to sign in |
| Zante, Chim Neo | 01/30/2026 | 7:26 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch, restart all tools |
| Tondo, Joshua | 01/30/2026 | 7:29 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch, restart all tools |
| Julian, Kristine Rose | 01/30/2026 | 7:27 AM | 7:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | kicked out of citrix while on lunch/ hard reset/ had issue pulling up citrix |
| Bandellon, Razel Ann | 01/30/2026 | 7:30 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix got disconnected while on lunch - need to pull up tools again |
| Juarez, Andrei | 01/30/2026 | 7:26 AM | 7:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix hard reset while on lunch |
| Aniero, Mark Anthony | 01/30/2026 | 7:04 AM | 7:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Froze and Denali Error while on break | citrix kicked out |
| Lingco, Rollene | 01/30/2026 | 7:45 AM | 7:59 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze and denali error while on call |
| Acejo, Aljune Mike | 01/30/2026 | 7:30 AM | 7:36 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System Freeze while on Lunch| Kicked out from Citrix | Restart tools. |
| Zante, Chim Neo | 01/30/2026 | 8:14 AM | 8:27 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix disconnected / restart all tools |
| Barrera, Bonnie Andrew | 01/30/2026 | 9:11 AM | 9:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while on call | need to restart Citrix and pull up tools again, Avaya not disconnected |
| Valencia, Nieza Joy | 01/30/2026 | 9:43 AM | 9:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR |
| Ocana, Keth David | 01/30/2026 | 9:24 AM | 9:37 AM | No Audio - PDA/ other tools still functional | no audio need to restart avaya |
| Estebes, Immanuel | 01/30/2026 | 9:45 AM | 9:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze/Citrix logged out |
| Sonio, Jomark Vincent | 01/30/2026 | 8:23 AM | 8:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | v |
| Bandellon, Razel Ann | 01/30/2026 | 9:35 AM | 9:38 AM | Citrix Froze - CONTACTS DISCONNECTED | Avaya no audio - need to restart |
| Flores, Angelica | 01/31/2026 | 4:27 PM | 4:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Vaid: Citrix froze while cx on the other line kick out from Citrix needs to login to VPN and Avaya and set up tools again and stamp ready |
| Bisnar, Ma Lucevie | 01/31/2026 | 5:18 PM | 5:27 PM | Avaya Issue - Freeze | Error Avaya while on a call, contact disconnected. Need to relaunch Avaya. |
| Castro, Harvey Nicolai Andrew | 01/31/2026 | 4:00 PM | 4:20 PM | Avaya Issue - Freeze | While on getting ready avaya malfunctyion have to report and was advised to change station as the station was not available for avaya |
| Caldea, Anne Emirald | 01/31/2026 | 4:53 PM | 5:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze for more than 2 minutes while on call with CX. |
| Alkonga, Abigail | 01/31/2026 | 4:54 PM | 5:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze call disconnected Need to pull up tools | got kick to citrix took a while to pull up avaya |
| Durana, Alysa Charamae | 01/31/2026 | 5:13 PM | 6:10 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error while on lunch |
| Bautista, Demmeth | 01/31/2026 | 5:27 PM | 6:15 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Encountered system issue. While on lunch., PDA error |
| Quicoy, Febelyn | 01/31/2026 | 5:00 PM | 5:05 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Acervo, Erika | 01/31/2026 | 6:40 PM | 7:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie| WF Mollie |
| Dasig, Symon John | 01/31/2026 | 6:57 PM | 7:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Biclar, Andreia Sacci | 01/31/2026 | 7:00 PM | 7:13 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 01/31/2026 | 8:33 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: coach Jerelyn Contemplo |
| Conlu, Ma Josefa | 01/31/2026 | 8:35 PM | 8:38 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Legaspi, Amiel Dave | 01/31/2026 | 8:33 PM | 8:41 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Allie |
| Biclar, Andreia Sacci | 01/31/2026 | 8:37 PM | 8:52 PM | Avaya Issue - Freeze | Assisted By: Coach Allie |
| Cuare, Rey John | 01/31/2026 | 8:31 PM | 8:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Paulo, Pauline | 01/31/2026 | 4:13 PM | 4:18 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Ray |
| Paulo, Pauline | 01/31/2026 | 4:25 PM | 4:18 PM | No Audio - PDA/ other tools still functional | Assisted By: Sir Mollie |
| Obafial, Mark Gyzzynn | 01/31/2026 | 5:09 PM | 5:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Cahilig, Raven Roe | 01/31/2026 | 7:34 PM | 7:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call and gets disconnected eventually, relogged into Citrix but the call was no longer active | delivered gs while the call is in Avaya | no audio |
| Bernas, Michael | 01/31/2026 | 6:18 PM | 6:27 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie. |
| Alovera, Rosalie | 01/31/2026 | 7:40 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on OBC, did ghost spiel. Contact disconnected but chat did go through. Finish chat and restarted then stamp on ready |
| Briones, Lorrie Miles | 01/31/2026 | 7:39 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH NEIL |
| Jalocon, Marites | 01/31/2026 | 7:41 PM | 7:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix frozen, Avaya and Denali error. need to pull up Avaya and denali |
| Martus, Feleah Mae | 01/31/2026 | 7:45 PM | 7:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Rey |
| Sobredo, Mark Bryan | 01/31/2026 | 7:39 PM | 7:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Barroa, Cyrene | 01/31/2026 | 7:56 PM | 8:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Diocena, Karl Vincent | 01/31/2026 | 7:40 PM | 7:43 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogging in on Avaya and Denali |
| Dimo, Charisse | 01/31/2026 | 7:58 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While waiting call, the Citrix froze and disconnected | had to restart Citrix VPN and relogging in on Avaya and Denali |
| Borda, Ginalyn | 01/31/2026 | 7:48 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Ambrosio, Mica | 01/30/2026 | 5:37 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen froze and it takes time to function again/got kicked out of citrix and need to pull all tools again. While on the call, the screen froze and got kicked out of citrix and all the tools vanished and I need to set-up again. |
| Navarra, Danelyn | 01/31/2026 | 8:00 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, no audio afterwards & did ghost spiel. Restarted VPN, relog into Avaya & PDA then stamp on ready. |
| Valsote, Shaira | 01/31/2026 | 7:56 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Diamonon, Fons Fernando | 01/31/2026 | 8:06 PM | 8:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya/PDA |
| Gan, Mikael Van | 01/31/2026 | 7:53 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Diama, Joana Marie | 01/31/2026 | 7:21 PM | 7:31 PM | Avaya Issue - Freeze | Citrix was kicked out when returned from Break. Avaya is not responding. Had to wait for few minutes to troubleshoot the issue as tools outside are not responding. Had to restart and repull up tools when signed in to Citrix then stamped to ready. |
| Gallardo, Kian Jan | 01/31/2026 | 7:45 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Cervanez, Pearly Jean | 01/31/2026 | 7:41 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Cervanez, Pearly Jean | 01/31/2026 | 7:41 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Bisnar, Ma Lucevie | 01/31/2026 | 8:43 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call, kicked out from Citrix and need to assist cx first. Relaunch Citrix and Avaya. |
| Ore, Francis Riel | 01/31/2026 | 10:19 PM | 10:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/31/2026 Start Time End Time: 10:19 PM - 10:23 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while waiting for call Account Number: Pod Number/Letter: 18- A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arandez, Christian Van | 01/31/2026 | 10:30 PM | 10:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix freeze after lunch and need to pull up tools and sign in to VPN and Avaya to login Denali |
| Habulan, Nicole | 01/31/2026 | 7:55 PM | 8:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Paulo, Pauline | 01/31/2026 | 7:45 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Sir Mollie |
| Altamia, Margie Ann | 01/31/2026 | 7:57 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Practisala, Pearly Ann | 01/31/2026 | 7:39 PM | 8:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Nuguid, John Carlo | 01/24/2026 | 7:58 PM | 8:09 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Mollie |
| Obafial, Mark Gyzzynn | 01/31/2026 | 9:26 PM | 9:32 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Ray |
| Llegue, Bench Rhamsey | 01/31/2026 | 9:42 PM | 10:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Bernas, John Vincent | 01/31/2026 | 11:05 PM | 11:07 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: coach RAy |
| Ang, Princess | 01/30/2026 | 12:17 AM | 12:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Aguilar, Reyla Jean | 01/30/2026 | 2:13 AM | 2:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted the teammate |
| Durana, Alysa Charamae | 01/30/2026 | 1:29 AM | 1:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted the teammate |
| Bautista, Demmeth | 01/31/2026 | 9:36 PM | 9:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Encountered system issue while assisting the cx. Citrix froze and kick out by Citrix. Hard reset |
| Briones, Lorrie Miles | 01/31/2026 | 11:39 PM | 11:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: COACH WHYNE |
| Borbon, Jeanilee | 01/26/2026 | 6:02 AM | 6:05 AM | No Audio - PDA/ other tools still functional | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Gan, Mikael Van | 01/31/2026 | 11:52 PM | 11:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Raynaldo, Patricia Joanna | 01/26/2026 | 6:29 AM | 6:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | DA/Denali Error while on call |
| Valsote, Shaira | 01/31/2026 | 11:59 PM | 12:03 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Atiga, Jessa | 01/26/2026 | 5:39 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze while on call ghost spiel initiated then Citrix got disconnected. |
| Gallardo, Kian Jan | 01/31/2026 | 11:46 PM | 12:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene and Coach Ray |
| Babela, Kezia Lea | 01/28/2026 | 1:45 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on call |
| Martus, Feleah Mae | 01/31/2026 | 11:40 PM | 12:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Rey |
| Castro, Harvey Nicolai Andrew | 01/31/2026 | 11:58 PM | 12:10 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Arlene |
| Celoso, Ma Christina | 01/30/2026 | 1:21 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Borda, Ginalyn | 01/31/2026 | 12:00 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Babela, Kezia Lea | 01/28/2026 | 3:39 AM | 3:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix error while on Lunch |
| Ponsaran, Girlie | 01/31/2026 | 7:53 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Habulan, Nicole | 01/31/2026 | 11:51 PM | 12:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Cortez, Janielow | 01/31/2026 | 8:43 PM | 8:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Paulo, Pauline | 01/31/2026 | 11:45 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Sir Mollie |
| Barroa, Cyrene | 01/31/2026 | 11:56 PM | 12:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray/WF Mollie |
| Llegue, Bench Rhamsey | 01/31/2026 | 11:55 PM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Whyne |
| Practisala, Pearly Ann | 01/31/2026 | 11:39 PM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Practisala, Pearly Ann | 01/31/2026 | 11:39 PM | 12:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: COACH Ray |
| Franco, Doreen | 01/31/2026 | 8:41 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Dizon, Arnel | 01/28/2026 | 11:10 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali Error Need to Restart.PDA/Denali Error while on call |
| Abag, Jay | 01/31/2026 | 8:54 PM | 9:01 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 01/31/2026 | 9:15 PM | 9:22 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dizon, Arnel | 01/29/2026 | 11:10 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Dela Cruz, Juhanah | 01/31/2026 | 9:20 PM | 9:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Cervanez, Pearly Jean | 01/31/2026 | 11:34 PM | 12:22 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH Methyl Whyne Dela Ostia (CW) |
| Miranda, Kyle Heaven | 01/29/2026 | 10:42 PM | 10:56 PM | Citrix Latency - Change Citrix Server | No recorded contacts during system issue/No account pulled up. |
| Nuguid, John Carlo | 01/31/2026 | 12:17 AM | 12:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF Mollie |
| Javier, Channa | 01/29/2026 | 12:04 PM | 12:10 AM | No Audio - PDA/ other tools still functional | Audio issue/Repull up of avaya |
| Raynaldo, Patricia Joanna | 01/29/2026 | 12:25 AM | 12:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on call |
| Bunol, Alvin Joshua | 01/29/2026 | 12:37 AM | 12:45 AM | Citrix Disconnected/PDA/Denali Error - after Break | Sysdown while on break, citrix hard reset and had to set up again to get back on queue. citrix hard reset while on break |
| Raynaldo, Patricia Joanna | 01/29/2026 | 12:43 AM | 12:48 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | DA/Denali Issue - PDA turned white/blank unable to navigate/use PDA. |
| Esportuno, John Paul | 01/29/2026 | 1:34 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze |
| Matillano, Mary Grace | 01/29/2026 | 1:39 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | No recorded contacts during system issue/No account pulled up. |
| Dizon, Arnel | 01/29/2026 | 1:39 AM | 1:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error Need to Restart Avaya And denali |
| Javier, Channa | 01/29/2026 | 1:43 AM | 1:49 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then avaya got disconnected but the vpn still connected at that moment just need to pull up avaya again. |
| Esportuno, John Paul | 01/29/2026 | 1:34 AM | 1:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Issue - Citrix froze |
| Abela, Rasil | 01/31/2026 | 7:43 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Abela, Rasil | 01/31/2026 | 11:41 PM | 11:49 PM | Avaya Issue - Freeze | N/A |
| Ponsaran, Girlie | 01/31/2026 | 11:53 PM | 12:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Magallanes, Dylan Matthew | 01/31/2026 | 12:13 AM | 12:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Colesio, Edberg | 01/31/2026 | 10:00 PM | 10:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | avaya is not working for the 2 pod. I have to move to another PC |
| Dorado, Honey Mae | 01/29/2026 | 1:37 AM | 1:40 AM | No Audio - PDA/ other tools still functional | Citrix froze while on call |
| Denosta, Aprilyn | 01/29/2026 | 2:07 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze contact not disconnected |
| Esteban, Janelle | 01/29/2026 | 3:07 AM | 3:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze and disconnected Citrix |
| Raynaldo, Patricia Joanna | 01/29/2026 | 4:43 AM | 4:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Bunol, Alvin Joshua | 01/29/2026 | 4:38 AM | 4:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sydown while on lunch and hard reset on citrix, had to set up again to get back on queue |
| Babela, Kezia Lea | 01/29/2026 | 2:04 AM | 2:15 AM | Citrix Latency - Change Citrix Server | Citrix hard reset |
| Esportuno, John Paul | 01/29/2026 | 5:36 AM | 5:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Needs to login back again and pull up necessary tools. |
| Matillano, Mary Grace | 01/29/2026 | 4:43 AM | 4:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Issue - Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Dizon, Arnel | 01/29/2026 | 5:40 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error while on call |
| Dorado, Honey Mae | 01/29/2026 | 5:41 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error while on call |
| Dorado, Honey Mae | 01/29/2026 | 5:41 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Javier, Channa | 01/29/2026 | 5:48 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | -Citrix froze/Disconnected while cx on the line -Avaya got disconnected |
| Flores, Angelica | 01/31/2026 | 10:42 PM | 10:55 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Denali error while lunch break kicks out from Citrix and need to login to Avaya and VPN and stamp ready |
| Albay, Alrry | 01/31/2026 | 7:53 PM | 8:12 PM | Citrix Froze - CONTACTS DISCONNECTED | System issue while on Call. Kicked out of Citrix. Need to restart and set up everything. |
| Miranda, Kyle Heaven | 01/29/2026 | 5:50 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Diama, Joana Marie | 01/31/2026 | 11:14 PM | 11:19 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, eventually disconnected when VPN disconnected. Had to restart VPN and Avaya to stamp to ready. |
| Esteban, Janelle | 01/29/2026 | 5:44 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Needs to login back again and pull up necessary tools. |
| Javier, Channa | 01/30/2026 | 10:04 PM | 10:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ||Citrix froze While on call |
| Raynaldo, Patricia Joanna | 01/30/2026 | 10:00 PM | 10:28 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No recorded contacts during system issue/No account pulled up. Assisted by: WF May Ann Reyes |
| Borbon, Jeanilee | 01/31/2026 | 11:59 PM | 12:04 AM | Citrix Latency - Change Citrix Server | Assisted to change citrix server. |
| Dorado, Honey Mae | 01/30/2026 | 12:09 PM | 12:13 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - during Break |
| Esteban, Janelle | 01/30/2026 | 12:21 AM | 12:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Needs to login back again and pull up necessary tools. |
| Dizon, Arnel | 01/30/2026 | 12:23 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. - Relaunch the Avaya/Citrix and it takes time for it to load. |
| Bunol, Alvin Joshua | 01/30/2026 | 12:37 AM | 12:44 AM | Citrix Latency - Change Citrix Server | sysdown while helping cx with login issue, hard reset on citrix and had to wrap up the call, pull up my tools again to get back on queue |
| Atiga, Jessa | 01/30/2026 | 10:00 PM | 10:36 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No recorded contacts during system issue/No account pulled up. Assisted by: WF May Ann Reyes |
| Miranda, Kyle Heaven | 01/30/2026 | 1:43 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Account was not validated yet. |
| Dizon, Arnel | 01/30/2026 | 1:50 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. Assisted the customer while PDA is error. |
| Javier, Channa | 01/30/2026 | 2:04 AM | 2:06 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |
| Matillano, Mary Grace | 01/30/2026 | 2:24 AM | 2:30 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue happened during avail/No account pulled up. |
| Raynaldo, Patricia Joanna | 01/30/2026 | 2:16 AM | 2:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | aited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Mendoza, Julie Ann | 01/31/2026 | 12:33 AM | 12:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call but went back |
| Atiga, Jessa | 01/30/2026 | 1:52 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Taladtad, Jelly Ann | 01/30/2026 | 5:35 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix kick out/ call disconnected |
| Dorado, Honey Mae | 01/30/2026 | 4:11 AM | 4:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA/Denali Error while on call |
| Pantaleon, Laurence | 01/31/2026 | 12:32 AM | 12:42 AM | Avaya Issue - Freeze | citrix froze, restarted PDA and Avaya, audio issues |
| Esteban, Janelle | 01/30/2026 | 4:23 AM | 4:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Needs to login back again and pull up necessary tools. |
| Denosta, Aprilyn | 01/30/2026 | 4:20 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze waited the call to be connected again but I was kicked out of citrix. |
| Capurcos, Joan | 01/30/2026 | 5:30 AM | 5:44 AM | Avaya Issue - Freeze | Citrix freeze and log out call got disconnected| tried to set up but the citrix keep kicking me out so restart and repull up all tools. |
| Matillano, Mary Grace | 01/30/2026 | 5:39 AM | 5:49 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Miranda, Kyle Heaven | 01/30/2026 | 5:41 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Issue happened during avail/No account pulled up. |
| Briones, Mark | 01/27/2026 | 5:29 PM | 5:43 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Javier, Channa | 01/30/2026 | 5:51 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix Disconnected |
| Briones, Mark | 01/27/2026 | 6:59 PM | 7:16 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Esportuno, John Paul | 01/30/2026 | 5:47 AM | 5:59 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | System issue while on lunch no account was pulled up |
| Dizon, Arnel | 01/30/2026 | 5:54 AM | 5:59 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Villegas, Ruella Jane | 01/27/2026 | 7:43 PM | 7:53 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Veronica, Crisia Joy | 02/28/2026 | 5:44 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | happened during lunch. |
| Bido, Sarra Veronica | 01/27/2026 | 7:37 PM | 7:45 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Borbon, Jeanilee | 01/30/2026 | 5:46 AM | 6:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. ASSISTED BY WF RHAYNE |
| Sabolbora, Angel Gennie | 01/27/2026 | 7:38 PM | 8:00 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Talabucon, Michelle | 01/27/2026 | 8:05 PM | 8:15 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Ongkingco, Kim Verly | 01/30/2026 | 5:30 AM | 5:44 AM | Avaya Issue - Freeze | Citrix froze and was kicked out. |
| Anisco, Jess Kendrick | 01/27/2026 | 8:00 PM | 8:20 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Javier, Channa | 01/30/2026 | 6:08 AM | 6:14 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | ||Citrix Froze|| Denali error || SUPCALL |
| Hari-on, Marrienne | 01/27/2026 | 7:56 PM | 8:15 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Agana, Glendalyn | 01/27/2026 | 7:48 PM | 8:16 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Patron, Precious Kaye | 01/27/2026 | 7:58 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Ponsaran, Khrystmund | 01/27/2026 | 7:57 PM | 8:38 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dilla, Ronald | 01/27/2026 | 8:36 PM | 8:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bunol, Alvin Joshua | 01/30/2026 | 4:38 AM | 4:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix hard reset while on ready |
| Briones, Mark | 01/27/2026 | 8:40 PM | 9:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Beneranda, Yliaza John | 01/27/2026 | 7:39 PM | 8:00 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Falco, Maeriluz | 01/27/2026 | 9:15 PM | 9:20 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Billones, Mark | 01/31/2026 | 1:28 AM | 1:39 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Obafial, Mark Gyzzynn | 01/31/2026 | 1:12 AM | 1:30 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Raynaldo, Patricia Joanna | 01/30/2026 | 6:17 AM | 6:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | o recorded contacts during system issue/No account pulled up. |
| San Miguel, Dione Rose | 01/27/2026 | 10:34 PM | 10:45 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Briones, Mark | 01/27/2026 | 11:11 PM | 11:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Vega, Genre Judd | 02/28/2026 | 4:50 AM | 5:53 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ready at 5:53 due to logging back again on citrix |
| Atiga, Jessa | 01/30/2026 | 5:52 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze |
| Bido, Sarra Veronica | 01/27/2026 | 11:38 PM | 11:46 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Villegas, Ruella Jane | 01/27/2026 | 11:37 PM | 11:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Mendoza, Ivie | 01/30/2026 | 6:12 AM | 6:17 AM | Avaya Issue - Freeze | Avaya freeze / citrix logged out |
| Aguil, Mark Anthony | 01/27/2026 | 11:39 PM | 11:50 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dizon, Arnel | 01/31/2026 | 11:03 PM | 11:08 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Disconnected/PDA/Denali Error |
| Beneranda, Yliaza John | 01/27/2026 | 11:43 PM | 11:48 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Ponsaran, Khrystmund | 01/27/2026 | 11:43 PM | 11:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Sabolbora, Angel Gennie | 01/27/2026 | 11:42 PM | 11:58 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Borbon, Jeanilee | 01/31/2026 | 11:59 PM | 12:04 AM | Citrix Latency - Change Citrix Server | Issue happened during avail/No account pulled up. |
| Gallofin, Rach Mary | 01/27/2026 | 11:48 PM | 11:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Esportuno, John Paul | 01/31/2026 | 1:29 AM | 1:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then denali error while on AVAIL |
| Falco, Maeriluz | 01/27/2026 | 11:51 PM | 12:10 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dorado, Honey Mae | 01/31/2026 | 1:30 AM | 1:34 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue happened during avail/No account pulled up. |
| Anisco, Jess Kendrick | 01/27/2026 | 12:07 AM | 12:30 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Sobredo, Mark Bryan | 01/31/2026 | 11:40 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up, I stamped on ready immediately |
| Javier, Channa | 01/31/2026 | 1:30 AM | 1:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | -Citrix froze then denali error while on call -Avaya disconnected |
| Agana, Glendalyn | 01/27/2026 | 11:48 PM | 12:15 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Jalocon, Marites | 01/31/2026 | 11:40 PM | 11:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze/Disconnected - Need to re pull up tools, Avaya and Denali |
| Barzanas, Irene | 01/27/2026 | 12:07 AM | 12:30 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bunol, Alvin Joshua | 01/31/2026 | 1:33 AM | 1:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix freeze while on call |
| Patron, Precious Kaye | 01/27/2026 | 11:59 PM | 12:40 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Diocena, Karl Vincent | 01/31/2026 | 11:43 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, the Citrix froze and disconnected | call got dc afterwards | had to restart VPN and avaya as avaya also froze | restarted citrix and denali while waiting for avaya to pull up |
| Miranda, Kyle Heaven | 01/31/2026 | 1:31 AM | 1:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Account was not validated yet. |
| Patricio, Jason | 02/28/2026 | 4:50 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Dilla, Ronald | 01/27/2026 | 12:38 AM | 11:55 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Tecson, Cathy | 02/28/2026 | 5:46 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Denosta, Aprilyn | 01/31/2026 | 1:44 AM | 1:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : PDA error |
| Briones, Mark | 01/27/2026 | 1:24 AM | 1:38 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Acevedo, Maria Therese Anne | 01/31/2026 | 11:45 PM | 11:57 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Valid |
| Matillano, Mary Grace | 01/31/2026 | 1:43 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call |
| Patron, Precious Kaye | 01/28/2026 | 4:01 PM | 4:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Hari-on, Marrienne | 01/28/2026 | 7:35 PM | 7:59 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dizon, Arnel | 01/31/2026 | 1:45 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then denali error while on call |
| Mujal, Archieval | 01/28/2026 | 7:37 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Buenvenida, Grace | 01/28/2026 | 5:50 AM | 6:04 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Endorsed for CB |
| Villegas, Ruella Jane | 01/28/2026 | 7:38 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Celino, Chriselle | 01/31/2026 | 1:31 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Disconnected Citrix froze while on call \ call got disconnected | Citrix unfroze, PDA went Error and then got kicked out in citrix | Restart tools VPN: PHX |
| Adrales, Rose Mae | 01/28/2026 | 5:42 AM | 6:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | late to stamp ready due to sysdown. |
| Ponsaran, Khrystmund | 01/28/2026 | 7:46 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Binag, Roxan Joy | 01/31/2026 | 1:30 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze and denali went error while on ready |
| Gallofin, Rach Mary | 01/28/2026 | 7:35 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Tablo, Roxann | 01/31/2026 | 1:34 AM | 1:38 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call, Citrix Freeze |
| Dasig, Symon John | 01/31/2026 | 9:01 PM | 9:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Talabucon, Michelle | 01/28/2026 | 7:46 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bunol, Alvin Joshua | 01/22/2026 | 10:00 PM | 10:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | pda error |
| Borda, Lourgene | 01/31/2026 | 1:29 AM | 1:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call, Citrix Freeze |
| Sabolbora, Angel Gennie | 01/28/2026 | 7:40 PM | 7:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Agana, Glendalyn | 01/28/2026 | 7:52 PM | 8:13 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Biclar, Andreia Sacci | 01/31/2026 | 10:37 PM | 10:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Tecson, Cathy | 01/28/2026 | 5:46 AM | 5:58 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Galleno, Mark | 01/31/2026 | 10:05 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Denali error while on Ready |
| Anisco, Jess Kendrick | 01/28/2026 | 7:58 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| De Jose, Jan Cedrex | 01/31/2026 | 1:00 AM | 1:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: WF Mollie |
| Patron, Precious Kaye | 01/28/2026 | 8:02 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Briones, Mark | 01/28/2026 | 8:12 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Patricio, Jason | 01/28/2026 | 5:40 AM | 5:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Polvorosa, Trezia Mae | 01/31/2026 | 1:01 AM | 1:17 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH ALLIE |
| Barzanas, Irene | 01/28/2026 | 8:48 PM | 9:00 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Briones, Mark | 01/28/2026 | 11:11 PM | 11:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Vega, Genre Judd | 01/28/2026 | 4:50 AM | 5:53 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ready at 5:53 due to logging back again on citrix |
| Mujal, Archieval | 01/28/2026 | 11:41 PM | 11:53 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Quicoy, Febelyn | 01/31/2026 | 9:01 PM | 9:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Allie |
| Veronica, Crisia Joy | 01/28/2026 | 5:44 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | happened during lunch |
| Acervo, Erika | 01/31/2026 | 10:38 PM | 10:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Cortes, Gabriel | 01/28/2026 | 5:44 AM | 5:52 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | happened during lunch |
| Dasig, Symon John | 01/31/2026 | 11:23 PM | 11:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gallofin, Rach Mary | 01/28/2026 | 11:48 PM | 11:58 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Simon, Cheryll Grace | 01/28/2026 | 5:37 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | no recorded contacts during system issue/No account pulled up. |
| Barrios, Michael | 01/31/2026 | 12:58 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Hari-on, Marrienne | 01/28/2026 | 11:45 PM | 12:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Russ, Germalyn | 01/28/2026 | 5:37 AM | 5:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Call has been resolve/provided the number for INGO |
| Talabucon, Michelle | 01/28/2026 | 11:51 PM | 12:05 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Conlu, Ma Josefa | 01/31/2026 | 12:59 AM | 1:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Sabolbora, Angel Gennie | 01/28/2026 | 11:42 PM | 12:10 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Eslaban, Jose Leo | 01/28/2026 | 11:49 PM | 12:00 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Legaspi, Amiel Dave | 02/01/2026 | 1:03 AM | 1:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Bido, Sarra Veronica | 01/28/2026 | 11:49 PM | 12:05 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bocala, John Loyd | 01/30/2026 | 7:01 AM | 7:15 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on ready. Call contact ended as no response was received. 1511676981345899894 |
| Gonzales, Jovelyn | 01/31/2026 | 1:00 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Beltran, Mary Grace | 01/31/2026 | 1:43 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Remarks: Citrix Disconnected while cx is still on the, cx is unresponsive, provided ghost spiel. ncm. |
| Anisco, Jess Kendrick | 01/28/2026 | 11:58 PM | 12:20 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Begaso, Jestine Marie | 01/31/2026 | 12:59 PM | 1:09 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Agana, Glendalyn | 01/28/2026 | 11:52 PM | 12:25 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Virgo, Jeniebabes | 01/30/2026 | 7:21 AM | 7:31 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze, kicked out from citrix. Relogged in again. Sign in to VPN and Avaya. PDA error, stamp logout and stamp back to ready. |
| Diestro, John Isaac | 01/31/2026 | 2:05 AM | 2:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then denali error while on call |
| De Jose, Jan Cedrex | 01/31/2026 | 8:47 PM | 9:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Gallofin, Therese Mary | 01/28/2026 | 11:37 PM | 11:50 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Casador, Christian Neri | 01/31/2026 | 11:19 PM | 11:34 PM | Citrix Latency - Change Citrix Server | While opening cItrix, system got froze and need to restart the pc Issue: Kicked out of cItrix // Avaya issue |
| Patron, Precious Kaye | 01/28/2026 | 12:03 AM | 12:33 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| De Jose, Jan Cedrex | 01/31/2026 | 8:47 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Bocala, John Loyd | 01/30/2026 | 7:25 AM | 7:35 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA stamp on error after going on ready. Need to restart VPN and Avaya. |
| Borbon, Jeanilee | 01/31/2026 | 1:50 AM | 2:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted tm to check downtime issue. Advised tm to assist cx while pulling up tools and restart pda and avaya once call is done. |
| Arao, Joy | 01/31/2026 | 1:39 AM | 1:58 AM | Citrix Latency - Change Citrix Server | While opening citrix, system got froze and need to restart the pc while assisting cx on the line Issue: Kicked out of citrix // Avaya issue |
| Barzanas, Irene | 01/28/2026 | 12:48 AM | 1:00 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Quicoy, Febelyn | 01/31/2026 | 1:02 AM | 1:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Casador, Christian Neri | 01/31/2026 | 11:19 PM | 11:34 PM | Citrix Latency - Change Citrix Server | While opening citrix, system got froze and need to restart the pc Issue: Kicked out of citrix // Avaya issue |
| Brinosa, Ma Lourdes | 01/30/2026 | 7:26 AM | 7:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze and kicked out while on call, 4839638149295646777. When network resume, cx stay on the line for a quick moment and then no response at all, ghost spiel initiated but the call ended. Had to restart Citrix to be able to login and Avaya |
| Quicoy, Febelyn | 01/31/2026 | 1:02 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Arroyo, Jevine France | 01/30/2026 | 7:23 AM | 7:36 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze at 07:23 AM. Citrix disconnected. Unable to login back. VPN disconnected. Call is already disconnected in Avaya. Right monitor shut down. Was advised to change station from 23-E to 28-C. 1219365535254970414 |
| Dasig, Symon John | 01/31/2026 | 1:12 AM | 1:16 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Agana, Glendalyn | 01/30/2026 | 7:51 PM | 8:15 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Agana, Glendalyn | 01/30/2026 | 12:08 AM | 12:25 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Jamelarin, Uziel Ann | 01/31/2026 | 2:04 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on Avail. Re started PDA, set up tools and stamp on ready. |
| Polvorosa, Trezia Mae | 01/31/2026 | 9:00 PM | 9:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: COACH ALLIE |
| Dilla, Ronald | 01/31/2026 | 6:51 PM | 7:15 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Mujal, Archieval | 01/31/2026 | 7:40 PM | 7:50 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Salvador, KC | 01/31/2026 | 12:57 AM | 1:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Talabucon, Michelle | 01/31/2026 | 7:40 PM | 7:50 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Lopez, Jean | 01/31/2026 | 12:55 AM | 12:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Villegas, Ruella Jane | 01/31/2026 | 7:40 PM | 7:56 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bernas, John Vincent | 01/31/2026 | 2:13 AM | 2:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Allen |
| Sabolbora, Angel Gennie | 01/31/2026 | 7:40 PM | 7:57 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Anisco, Jess Kendrick | 01/31/2026 | 7:50 PM | 8:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Gallofin, Rach Mary | 01/31/2026 | 7:38 PM | 8:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Patron, Precious Kaye | 01/31/2026 | 7:51 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Hari-on, Marrienne | 01/31/2026 | 8:10 PM | 8:25 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Espedillon, Edelmar | 01/31/2026 | 2:26 AM | 2:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Error Contact Disconnected |
| Aguil, Mark Anthony | 01/31/2026 | 8:00 PM | 8:15 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Magdaluyo, Claire Mae | 01/31/2026 | 11:16 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 11:16 PM 11:17 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Cx not disconnected Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tulale, Mae Con | 01/31/2026 | 11:06 PM | 11:20 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 11:06 - 11:20 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call , got disconnected and set up again Account Number: 5591184749942700929 - endorse for CB Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Beneranda, Yliaza John | 01/31/2026 | 7:37 PM | 7:45 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Ponsaran, Khrystmund | 01/31/2026 | 7:50 PM | 8:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Algoso, Kyla Joy | 01/31/2026 | 11:45 PM | 11:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 11:45 PM 11:46 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error while on call/disconnected ACC NUMBER: 1692437043108516916 Pod Number/Letter: 19 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Bido, Sarra Veronica | 01/31/2026 | 9:38 PM | 9:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dilla, Ronald | 01/31/2026 | 10:55 PM | 11:05 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Algoso, Kyla Joy | 01/31/2026 | 12:06 AM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 12:06 AM 12:07 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix error while waiting/disconnected Pod Number/Letter: 19 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Albay, Alrry | 01/31/2026 | 12:00 AM | 12:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Ore, Francis Riel | 01/31/2026 | 12:08 AM | 12:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 01/31/2026 Start Time End Time: 12:08 AM - 12:15 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze | PDA error Account Number: Pod Number/Letter: 18-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Barzanas, Irene | 01/31/2026 | 10:41 PM | 11:00 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Diamonon, Fons Fernando | 01/31/2026 | 12:06 AM | 12:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Anisco, Jess Kendrick | 01/31/2026 | 11:50 PM | 12:05 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Burbano, Maita | 01/31/2026 | 1:58 AM | 2:08 AM | Avaya Issue - Freeze | Citrix froze and disc | assist the CX to resolve the concern |
| Navarra, Danelyn | 01/31/2026 | 12:07 AM | 12:19 AM | Citrix Froze - CONTACTS DISCONNECTED | VAlid |
| Gallofin, Therese Mary | 01/31/2026 | 11:50 PM | 12:12 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Cahilig, Raven Roe | 01/31/2026 | 11:34 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| Jimenez, Jenefer | 01/31/2026 | 1:25 AM | 1:46 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/31/2026 Start Time End Time: 01:25 AM - 01:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on lunch Account Number: Pod Number/Letter: 19-F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Hari-on, Marrienne | 01/31/2026 | 12:11 AM | 12:35 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Dimo, Charisse | 01/31/2026 | 12:38 AM | 12:48 AM | Citrix Froze - CONTACTS DISCONNECTED | VAlid |
| Villegas, Ruella Jane | 01/31/2026 | 12:07 PM | 12:35 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Preciosa, Marie Antonette | 01/31/2026 | 1:42 AM | 1:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/31/2026 Start Time End Time: 1:42 AM - 1:47 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze | PDA error while on lunch Account Number: Pod Number/Letter: 19 - G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Beneranda, Yliaza John | 01/31/2026 | 11:39 PM | 11:55 PM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Bisnar, Ma Lucevie | 01/31/2026 | 1:09 AM | 1:18 AM | Avaya Issue - Freeze | Valid |
| Palomo, John Paul | 01/31/2026 | 1:44 AM | 1:56 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/31/2026 Start Time End Time: 1:44 AM - 1:56 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and PDA/Denali Error after lunch. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 15/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Mujal, Archieval | 01/31/2026 | 12:11 AM | 12:30 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Flores, Angelica | 01/31/2026 | 1:53 AM | 2:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Valid |
| San Miguel, Dione Rose | 01/31/2026 | 12:16 AM | 12:25 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Zolina, Ma Vhency Rose | 01/31/2026 | 1:46 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/31/2026 Start Time End Time: 01:46 AM - 02:00AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out of citrix while on lunch, need to pull up tools again, avaya issue Account Number: N/A Pod Number/Letter: 19 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Arandez, Christian Van | 01/31/2026 | 2:06 AM | 2:18 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid |
| Dela Cruz, Juhanah | 01/31/2026 | 12:50 AM | 1:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Dilla, Ronald | 01/31/2026 | 12:15 AM | 12:35 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Cortez, Janielow | 01/31/2026 | 1:33 AM | 1:45 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Sabolbora, Angel Gennie | 01/31/2026 | 12:15 AM | 12:35 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Olanga, Jolimae | 01/31/2026 | 1:37 AM | 2:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/31/2026 Start Time End Time: 1:37AM-2:04AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix | PDA error while on lunch Account Number: Pod Number/Letter: 18-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ponsaran, Girlie | 01/31/2026 | 1:40 AM | 1:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Aguil, Mark Anthony | 01/31/2026 | 11:38 PM | 12:10 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Franco, Doreen | 01/31/2026 | 12:43 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abag, Jay | 01/31/2026 | 12:48 AM | 1:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Ponsaran, Khrystmund | 01/31/2026 | 12:06 AM | 12:30 AM | Avaya Issue - Freeze | : Citrix Disconnected/PDA/Denali Error |
| Alovera, Rosalie | 01/31/2026 | 11:43 PM | 11:59 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze while on chat, disconnected. Keeps getting kicked out from citrix, took time to pull up avaya. Restarted and stamp on ready |
| Samino, Anthony Josh | 01/31/2026 | 2:02 AM | 2:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 01/31/2026 Start Time End Time: 2:02 AM - 2:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX log out/ dalldisconnected need to resetup my tools all over again after/while lunch Account Number: N/A Pod Number/Letter: 18 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Horario, John Rey | 01/31/2026 | 1:04 AM | 1:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | The teammate citrix got kicked out while on lunch break and the teammate able to get on ready |
| Dasig, Joshua | 01/31/2026 | 1:55 AM | 2:16 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/31/2026 Start Time End Time: 01:55 AM - 02:16 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / kicked out to citrix Account number: 1989827290722067709 Pod Number/Letter: 15 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 435061/jdasig |
| Durana, Alysa Charamae | 01/31/2026 | 9:14 PM | 9:25 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, Citrix disconnect, PDA error, and restart Avaya |
| Durana, Alysa Charamae | 01/31/2026 | 1:15 AM | 1:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call, PDA error and restart Avaya because unable to dial |
| Cahilig, Raven Roe | 01/31/2026 | 11:34 PM | 11:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - Contacts not Disconnected Detailed Explanation: was after sysdown when citrix disconnected while on an active call in avaya, had to log in to citrix but had to restart and switch to a different citrix to save the active call i have in avaya. the call took around 45 mins. had to disconnect avaya after the call, relaunch pda and connect the vpn again to be able to get on ready. |
| Flotildes, Realyn | 01/31/2026 | 2:23 AM | 2:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 1/31/2026 Start Time End Time: 2:23 - 2:32 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix logout while on lunch/restart Citrix and set up tools Account number: N/A Pod Number/Letter: 19 -E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 430580/rflotildes |
| Alkonga, Abigail | 01/31/2026 | 8:50 PM | 9:06 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze call disconnected Need to pull up tools | got kick to citrix took a while to pull up avaya | restarted PC as teams keeps on loading |
| Visto, Josellel | 01/31/2026 | 1:56 AM | 2:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 1:56 AM - 2:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): CITRIX log out/ c all disconnected Account Number: 5317403185163230989 Pod Number/Letter: 15- B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Ang, Princess | 01/31/2026 | 8:26 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | PDA while on chat | chat not disconnected | needs to reply on chat and do OBC before can stamp ready |
| Ang, Princess | 01/31/2026 | 12:01 AM | 12:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected | chat disconnected | needs to change station due to avaya grace period and restart citrix |
| Gallardo, Kian Jan | 01/31/2026 | 7:45 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sysdown while on call got disconnected due to cx cannot hear me anymore because of audio already reported to mollie that i needed to repull up everything because i was kicked out of Citrix and needed to Restart Again |
| Zurbano, Ma Evonne | 01/31/2026 | 2:56 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix Disconnected/PDA/Denali Error - While on call |
| Gallardo, Kian Jan | 01/31/2026 | 11:46 PM | 12:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Sysdown while on call got disconnected due to cx cannot hear me anymore because of audio already and provided ghost apiel and requested for a callback for the customer reported to Coach Arlene that I needed to repull up everything because I was kicked out of Citrix and needed to Restart Again. |
| Balberona, Ryah Mae | 01/31/2026 | 11:00 PM | 11:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze | while on call |need to log in to avaya | need to restart citrix | need to pull up tools again |
| Arandez, Christian Van | 01/31/2026 | 10:30 PM | 10:50 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | ISSUE: Citrix Disconnected/PDA/Denali Error - after Lunch DETAILED EXPLANATION: Citrix freeze after lunch and need to pull up tools and sign in to VPN and avaya to login denali |
| Peremne, Tanya Kyle | 01/31/2026 | 10:20 PM | 10:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out from citrix while cx on the line/ had a long call/ need re pull up tools |
| Colesio, Edberg | 01/31/2026 | 10:00 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected. Relaunch all tools and change pc. Issue:Citrix Issue - avaya not working on another pc |
| Caldea, Anne Emirald | 01/31/2026 | 8:55 PM | 9:20 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix disconnected while on break. The outside of citrix is not responding, need to shut down the PC. Pull up all my tools again. |
| Gregorio, Jester | 01/31/2026 | 8:27 PM | 8:44 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while customer still on the line | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | Had to leave notes |
| Nuguid, John Carlo | 01/31/2026 | 7:58 PM | 8:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS NOT DISCONNECTED / Ghost Spiel / PDA Denali error while on call/ kicked out from Citrix / I had to set up my tools |
| Aguilar, Reyla Jean | 01/31/2026 | 7:50 PM | 8:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze | Kicked out of citrix | Messaging contacts disconnected | Have to restart citrix and re-pull up tools |
| Ligson, Jonnibelle | 01/31/2026 | 12:29 AM | 12:31 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error | Restart PDA |
| Upod, Nina Marie | 01/31/2026 | 7:28 PM | 7:51 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Froze and kicked out of Citrix while on lunch. |
| Saquita, Jashsen Mea | 01/31/2026 | 1:31 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Deita, Kimberly | 01/31/2026 | 3:00 AM | 3:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze. PDA Error. Restarted PDA |
| Billones, King Jether | 01/31/2026 | 2:55 AM | 3:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error but call wasn't disconnected | had to finished the call and restart PDA |
| Deviente, Jenny | 01/28/2026 | 5:44 AM | 6:02 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ready at 6:02 due to logging back again on citrix |
| Solis, Mary Louise | 01/28/2026 | 6:02 AM | 6:18 AM | Citrix Latency - Change Citrix Server | n the process of resolving of cx's concern. cx endorsed for a callback |
| Dongon, Andrea Marie | 01/28/2026 | 5:45 AM | 6:01 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | happened during lunch |
| Ponsaran, Krizzia Anne | 01/28/2026 | 6:12 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | I already endorsed it for a callback |
| Alarba, Phoebecates | 01/31/2026 | 3:24 AM | 3:33 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error and unable to stamp to ready immediately due to Avaya is taking so long to pull up |
| Leccio, Queen Pearl | 01/28/2026 | 5:44 AM | 6:05 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA ready at 6:02 due to logging back again on citrix |
| Cezar, Mary Mae | 01/28/2026 | 5:41 AM | 5:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | No recorded contacts during system issue/No account pulled up. |
| Tulale, Mae Con | 01/31/2026 | 3:07 AM | 3:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 3:07 - 3:16 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while avail, got disconnected and set up again Account Number: N/A Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Galleno, Mark | 01/31/2026 | 1:54 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on ready | Denali Error| Restarted Tools again |
| Magdaluyo, Claire Mae | 01/31/2026 | 3:18 AM | 3:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 03:18 AM 3:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Cx not disconnected Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Galleno, Mark | 01/31/2026 | 2:12 AM | 2:20 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, was kicked out from Citrix and need to re pull up all tools again. |
| Randoy, Jenebeth | 01/31/2026 | 1:42 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked me out of Citrix after stamped on ready | Restarted Tools again |
| Lubrin, Mary Gwyneth | 01/31/2026 | 1:42 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked me out of Citrix after stamped on ready | Restarted Tools again |
| Lubrin, Mary Gwyneth | 01/31/2026 | 1:37 AM | 1:47 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call. call got disconnected |
| De Juan, Ivan Raphael | 01/31/2026 | 11:10 AM | 11:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | call resolved prior to sysdown occurring. |
| Randoy, Jenebeth | 01/31/2026 | 1:31 AM | 1:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze | call got disconnected |
| Manican, Joanna Len | 01/31/2026 | 1:31 AM | 1:37 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on ready, PDA Error, restarted VPN, AVAYA, and PDA |
| Ponsaran, Krizzia Anne | 01/31/2026 | 11:29 AM | 11:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | happened during avail |
| Adrales, Rose Mae | 01/31/2026 | 11:10 PM | 11:18 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | customer concern resolved before sysdown occurred. |
| Morado, Mark | 01/31/2026 | 4:15 AM | 4:16 AM | Avaya Issue - Freeze | Denali error |
| Empino, Gene Reynald | 01/31/2026 | 4:12 AM | 4:15 AM | Avaya Issue - Freeze | denali error |
| Ponsaran, Krizzia Anne | 01/31/2026 | 11:29 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue happened during avail/No account pulled up. |
| Ofalla, Frank Danniel | 01/31/2026 | 4:04 AM | 4:12 AM | Avaya Issue - Freeze | kicked out of citrix while on call |
| Aluad, Rose Ann | 01/31/2026 | 4:04 AM | 4:10 AM | Avaya Issue - Freeze | citrix out |
| Patricio, Jason | 01/31/2026 | 1:34 PM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Deviente, Jenny | 01/31/2026 | 1:33 PM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | cx concern was already resolved. |
| Simon, Cheryll Grace | 01/31/2026 | 1:36 PM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Denali Error while on call. Endorsed for Callback |
| Ortiz, Arian Mae | 01/31/2026 | 3:45 AM | 3:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error | Restart PDA |
| Bernas, Cesa Marie | 01/31/2026 | 1:40 PM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Endorsed for a callback |
| Tecson, Cathy | 01/31/2026 | 1:37 PM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Cortes, Gabriel | 01/31/2026 | 1:48 PM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call. Endorsed for Callback |
| Benid, Rose Anne | 01/31/2026 | 4:18 AM | 4:28 AM | Avaya Issue - Freeze | Froze while on call |
| Ligson, Jonnibelle | 01/31/2026 | 4:11 AM | 4:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Solis, Mary Louise | 01/31/2026 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | : Issue happened during setting up/No account pulled up. |
| Marcos, Lyka Joy | 01/28/2026 | 4:38 AM | 4:49 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Solis, Mary Louise | 01/31/2026 | 1:56 AM | 2:06 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | CX endorsed for callback |
| Marcos, Lyka Joy | 01/31/2026 | 4:26 AM | 4:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Ore, Francis Riel | 01/31/2026 | 4:16 AM | 4:35 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 01/31/2026 Start Time End Time: 04:16 AM 4:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on break Pod Number/Letter: 18-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Tupaz, Alain Ray | 01/31/2026 | 4:14 AM | 4:32 AM | Avaya Issue - Freeze | Kicked out of Citrix need to restart all tools. |
| Patricio, Jason | 01/31/2026 | 1:34 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Pantaleon, Laurence | 01/31/2026 | 4:33 AM | 4:40 AM | Avaya Issue - Freeze | : citrix froze, citrix kicked out - was able to get back, resatrted Avaya and PDA |
| Mendoza, Julie Ann | 01/31/2026 | 4:34 AM | 4:40 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I initiated ghost spiel. Citrix disconnected while assisting the customer. Relaunch all tools after the call. Issue: Avaya Issue and Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Deviente, Jenny | 01/31/2026 | 1:33 AM | 1:43 AM | Citrix Froze - CONTACTS DISCONNECTED | cx concern was already resolved. |
| Simon, Cheryll Grace | 01/31/2026 | 1:36 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | enali Error while on call. Endorsed for Callback |
| Bernas, Cesa Marie | 01/31/2026 | 1:40 AM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Endorsed for a callback |
| Tecson, Cathy | 01/31/2026 | 1:37 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | endorsed for callback |
| Cortes, Gabriel | 01/31/2026 | 1:48 AM | 2:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call. Endorsed for Callback |
| Patricio, Aikie | 01/31/2026 | 4:25 AM | 4:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error while engage in a call| Unable stamp into ready while cx is on the line |
| Veronica, Crisia Joy | 01/31/2026 | 1:45 AM | 1:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart citrix session. Citrix cloud reset initiated as citrix keeps disconnecting. |
| Cobrado, Ma Cyrine | 01/31/2026 | 11:21 PM | 11:22 PM | Citrix Latency - Change Citrix Server | Need to restart citrix and pull up tools. |
| Adrales, Rose Mae | 01/31/2026 | 1:55 AM | 2:10 AM | Avaya Issue - Freeze | delivered ghost spiel issue not reslove |
| Cezar, Mary Mae | 01/31/2026 | 1:37 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | cx connected again and was able to resolve the concern |
| Leccio, Queen Pearl | 01/31/2026 | 1:41 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call. Endorsed for Callback |
| Teodosio, Angelica | 01/31/2026 | 3:06 AM | 3:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart pda and avaya. |
| Buenvenida, Grace | 01/31/2026 | 2:19 AM | 2:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA error/ endorsed for a CB |
| De Juan, Ivan Raphael | 01/31/2026 | 3:13 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown occurred during lunch. |
| Ponce, Renz Kirby | 01/31/2026 | 4:51 AM | 4:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 04:51 AM 4:55 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready/avail| Denali error on return Pod Number/Letter: 20-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Nicodemus, Mary Joy | 01/31/2026 | 2:52 AM | 2:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Busquit, Crislen | 01/31/2026 | 2:18 AM | 2:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: PDA error |
| Esparagoza, Shiela Mae | 01/31/2026 | 3:12 AM | 3:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda, and avaya once call is done. |
| Lubrin, Mary Gwyneth | 01/31/2026 | 4:25 AM | 4:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA just disappeared during the call. Call did not disconnect and was able to assist the cx. |
| Galisim, Lovely Nicole | 01/31/2026 | 5:26 AM | 5:31 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error |
| Diocos, Fredgine Mae | 01/31/2026 | 1:50 AM | 1:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze and PDA Error |
| Arellano, Rose Anne | 01/31/2026 | 1:36 AM | 1:39 AM | Avaya Issue - Freeze | PDA Error | Reset up avaya |
| Billones, Mark | 01/31/2026 | 5:28 AM | 5:40 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Binag, Roxan Joy | 01/31/2026 | 5:34 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda and avaya. avaya took time to load. |
| Laurenio, Daniela | 01/31/2026 | 5:41 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish call first then restart pda and avaya. |
| Zolina, Ma Vhency Rose | 01/31/2026 | 5:34 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 05:34 AM- 05:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, Denali error Account Number :2097515903400708869 N/A Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Gamlanga, Christine Grace | 01/31/2026 | 1:40 AM | 1:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: January 31, 2026 Start Time | End Time:1:40 – 1:58 AM Issue Type: After lunch, citrix was disconnected , set up tools again. Pod Number/Letter: 15-F Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Delos Santos, Hubert Clifford | 01/31/2026 | 4:37 AM | 4:42 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya Vpn Denali disconnect and restart |
| Jimenez, Jenefer | 01/31/2026 | 5:27 AM | 5:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 05:27AM - 05:45 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call | need to pull up tools again Account Number : 1449621479918221076 Pod Number/Letter: 19 - F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Samino, Anthony Josh | 01/31/2026 | 5:42 AM | 6:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 05:42AM - 06:04 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix disconnected while on call | need to pull up tools again Account Number : 1517435177214341606 Pod Number/Letter: 18 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 01/31/2026 | 5:50 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/31/2026 Start Time End Time: 5:50 AM - 6:05 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix logout while on call Account number: 1596932528686627967 / endorsed for callback Pod Number/Letter: 19 -E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 430580/rflotildes |
| Palomo, John Paul | 01/31/2026 | 6:00 AM | 6:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/31/2026 Start Time End Time: 6:00 AM - 6:19 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and PDA/Denali Error while on chat. I was kicked out of my Citrix so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 15/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dasig, Joshua | 01/31/2026 | 5:55 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 1/31/2026 Start Time End Time: 05:55 AM - 06:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got kicked out to citrix while on call / cx not responding / repull up all the tools Account number: 5443968990750369131 Pod Number/Letter: 18 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: TL John EIN: 435061/jdasig |
| Alojado, Geoven | 01/31/2026 | 6:27 AM | 6:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart citrix. pda and avaya. |
| Alojado, Geoven | 01/31/2026 | 7:40 AM | 7:51 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | advised tm to restart pda, avaya and citrix. |
| Casimero, Ma Jonaville | 01/31/2026 | 6:24 AM | 6:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to finish async contact first then restart pda and avaya. |
| Martinez, Jayza Mae | 01/31/2026 | 1:29 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and disconnected - call disconnected - restarted citrix |
| Rabino, Ramina | 01/31/2026 | 5:38 AM | 5:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while validating call | Denali Error| Restarted Tools again |
| Balasa, Lhea Joy | 01/31/2026 | 6:00 AM | 6:03 AM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze while TM | Denali Error| Restarted Tools again |
| Sanchez, Queenie Joy | 01/31/2026 | 6:27 AM | 6:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Kickout needs to restart and set up again,. |
| Selorio, Kathleen Joyce | 01/31/2026 | 5:53 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix went frozen while waiting for next call| avaya went offline Had to resart citrix to log back in |
| Galleno, Mark | 01/31/2026 | 6:15 AM | 6:24 AM | Citrix Disconnected/PDA/Denali Error - after Break | Denali error while on break was kicked out from citrix |
| Diocos, Fredgine Mae | 01/31/2026 | 5:43 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Citrix Log out/Disconnected. Restart Avaya |
| Esparagoza, Shiela Mae | 01/31/2026 | 7:11 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda and avaya. |
| Teodosio, Angelica | 01/31/2026 | 7:06 AM | 7:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | assisted tm to restart pda, avaya and citrix. |
| Cobrado, Ma Cyrine | 01/31/2026 | 6:19 AM | 6:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Kickout | PDA error 7:29 am Citrix froze contact disconnected |
| Alegria, Princess Sharah Jade | 01/31/2026 | 5:57 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA Kicked out of Citrix while on lunch | restart citrix | citrix took a while to load |
| Billones, King Jether | 01/31/2026 | 6:55 AM | 7:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while engaged in a call | call got disconnected. Reopen citrix but did not mirror so teammate had to restart citrix |
| Comala, John Vincent | 01/31/2026 | 6:58 AM | 7:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Ponsaran, Mary Flor | 01/31/2026 | 7:04 AM | 7:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Busia, John Paul | 01/31/2026 | 7:09 AM | 7:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA and Citrix Kick out while waiting for the next call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Valerio, Mark David | 12/30/2025 | 7:10 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | PDA error | restart PDA |
| Deita, Kimberly | 01/31/2026 | 7:15 AM | 7:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected | PDA error | restart PDA |
| Ortiz, Arian Mae | 01/31/2026 | 7:37 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected while on break | restart PDA |
| Arconada, Eva | 01/31/2026 | 7:44 AM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to finish assisting contact first then restart pda and avaya once call is done. |
| Jamelarin, Uziel Ann | 01/31/2026 | 6:05 AM | 6:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on active call. Citrix froze and kick out from Citrix, tried to log back in but need to restart. Re-open another citrix and Re started PDA, set up tools and stamp on ready. |
| Virgo, Jeniebabes | 01/31/2026 | 4:13 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on phone call. Call was disconnected 247702322 (Unable to pullup the PP account). After the call was disconnected, PDA stamp on lunch but PDA error, stamp logout the stamp back to lunch. |
| Aman, Justine Carl | 01/31/2026 | 4:08 AM | 4:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call, after screen froze no valid response on the other line. Provided ghost spiel then end the call. Re login Avaya. Affected account: 6090256872782754599. |
| Candido, Rhea Mae | 01/31/2026 | 4:09 AM | 4:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and PDA went error while on ready. |
| Arconada, Eva | 01/31/2026 | 3:44 AM | 3:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call 6050966881422378660 |
| Casador, Christian Neri | 01/31/2026 | 5:44 AM | 5:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Kicked out of citrix |
| Jamelarin, Uziel Ann | 01/31/2026 | 7:10 AM | 7:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on Avail. Re started PDA, set up tools and stamp on ready. |
| Bolante, Pholla Jeve | 01/31/2026 | 5:47 AM | 5:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue: VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio |
| Duabe, Danica Faye | 01/31/2026 | 3:16 AM | 3:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze during IBC: 5231748467337028950, unable to hear anything, delivered ghost spiel. Call back endorsed. Restarted VPN, Avaya and PDA |
| Casador, Christian Neri | 01/31/2026 | 3:58 AM | 4:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Sysdown while on lunch |
| Tulale, Mae Con | 01/31/2026 | 7:05 AM | 7:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 01/31/2026 Start Time End Time: 7:05 - 7:15 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call, got an error denali Account Number: 4825225468114996436 - finished the call since I can hear cx on the line Pod Number/Letter: 15-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Beltran, Mary Grace | 01/31/2026 | 5:45 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Remarks: Citrix Disconnected while cx is still on the, cx is unresponsive, provided ghost spiel. ncm. |
| Preciosa, Marie Antonette | 01/31/2026 | 5:27 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 1/31/2026 Start Time End Time: 05:27 AM -05:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and was kicked out of my Citrix while on ready so I have to restart and setup my tools again. Account Number: Pod Number/Letter: 19/G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Zurbano, Ma Evonne | 01/31/2026 | 5:56 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Remarks: Avaya Issue - While on call/ Kickout of citrix |
| Dy, Aaron Matthew | 01/31/2026 | 5:41 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: screen froze and kick out of citrix need to restart citrix need to pull up avia because it is taking time to pullup.restablish again vpn still the same 2x reset UI |
| Alayon, Franz Wilson | 01/31/2026 | 5:41 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Provide Reason Why it Exceeded 5 Minutes: Kicked out of citrix while on call and had to pull up all tools again Issue: Avaya Issue - While on call |
| Ambrosio, Mica | 01/31/2026 | 5:37 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Provide Reason Why it Exceeded 5 Minutes: the screen froze while I'm on the call, I got kicked out of citrix and it takes time to pull avaya again/I need to set up tools again |
| Bolante, Pholla Jeve | 01/31/2026 | 6:11 AM | 6:16 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue: Citrix Disconnected/PDA/Denali Error - after Break |
| Nicodemus, Mary Joy | 01/31/2026 | 5:30 AM | 6:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Remarks: Kicked out of Citrix while on call, assist first the cx to resolve his concern before redialing to Avaya and stamped Ready. |
| Casador, Christian Neri | 01/31/2026 | 7:25 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: PDA error |
| Casador, Christian Neri | 01/31/2026 | 7:32 AM | 7:37 AM | Citrix Latency - Change Citrix Server | Remarks: Kicked out of cetrix, cetrix just closed after the first sysdown |
| Virgo, Jeniebabes | 01/31/2026 | 7:53 AM | 8:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | advised tm to restart pda and Avaya |
| Esparagoza, Shiela Mae | 01/31/2026 | 7:55 AM | 8:04 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised tm to restart pda and avaya. |
| Discutido, Karen Grace | 01/31/2026 | 7:54 AM | 8:03 AM | Citrix Disconnected/PDA/Denali Error - after Break | advised tm to restart pda, avaya and citrix. |
| Borbon, Jeanilee | 01/31/2026 | 1:50 AM | 2:11 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Esteban, Janelle | 01/31/2026 | 2:57 AM | 3:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix Froze then suddenly citrix disconnected need to set up again with the tools |
| Aman, Justine Carl | 01/31/2026 | 8:07 AM | 8:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to offer callback. Restart pda and avaya once ghost spiel is done. |
| Javier, Channa | 01/31/2026 | 5:33 AM | 5:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | -Citrix froze then denali error while on call -Avaya disconnected |
| Alarba, Phoebecates | 01/31/2026 | 7:25 AM | 7:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix automatically logout while waiting for a call. Unable to get ready since it's taking time to pull up the citrix again and also the avaya. |
| Miranda, Kyle Heaven | 01/31/2026 | 5:32 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Account was not validated yet. |
| Vista, Bernie | 01/31/2026 | 8:11 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and other tools that got affected by downtime |
| Esportuno, John Paul | 01/31/2026 | 5:32 AM | 5:43 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then denali error while on AVAIL |
| Bunol, Alvin Joshua | 01/31/2026 | 5:37 AM | 5:45 AM | Citrix Latency - Change Citrix Server | citrix hard reset while assisting cx |
| Atiga, Jessa | 01/31/2026 | 2:01 AM | 2:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze then suddenly citrix disconnected but it take time to pull up Citrix again, ask for assistance from the work force need to set up again with the tools Assisted by WF Rhayne |
| Candido, Rhea Mae | 01/31/2026 | 8:13 AM | 8:18 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to make sure that tm needs to place notes on acc. Restart pda and avaya once ghost spiel is done. |
| Brinosa, Ma Lourdes | 01/31/2026 | 8:19 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Advised tm to restart pda, citrix and other tools affected by downtime, |
| Dorado, Honey Mae | 01/31/2026 | 5:32 AM | 5:36 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | -kickout of citrix while on call |
| Virgo, Jeniebabes | 01/31/2026 | 5:16 AM | 5:18 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: PDA error while on ready, stamp logout the stamp back to ready. |
| Jamelarin, Uziel Ann | 01/31/2026 | 2:04 AM | 2:10 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix Froze while on Avail. Re started PDA, set up tools and stamp on ready. |
| Donato, Elizabeth | 01/31/2026 | 8:18 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart citrix, pda and others tools. |
| Discutido, Karen Grace | 01/31/2026 | 3:55 AM | 4:05 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze|Kickout of Citrix while on call|ghost spiel|Restarted and repull up tools 6052422636251191309 |
| Virgo, Jeniebabes | 01/31/2026 | 4:13 AM | 4:16 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on phone call. Call was disconnected 247702322 (Unable to pullup the PP account). After the call was disconnected, PDA stamp on lunch but PDA error, stamp logout the stamp back to lunch. |
| Lariza, Angelica | 01/31/2026 | 6:22 AM | 6:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Describe your issue: Citrix froze while on call "5537586316693695102". Cx is not responding. Restarted Avaya, VPN and Denali |
| Virgo, Jeniebabes | 01/31/2026 | 8:17 AM | 8:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to check downtime. Advised tm to restart citrix and other tools. Advised tm to make sure to endorse acc to callback. |
| Duabe, Danica Faye | 01/31/2026 | 8:18 AM | 8:30 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | emarks: Citrix froze and disconnected during IBC: 6070083761905970253, unable to hear anything, delivered ghost spiel. Call back endorsed. Restarted everything since I am unable to access Citrix again. |
| Jamelarin, Uziel Ann | 01/31/2026 | 8:30 AM | 8:35 AM | Avaya Issue - Freeze | advised tm to restart pda since no account is being pulled up automically by spark. |
| Patricio, Aikie | 01/31/2026 | 8:28 AM | 8:35 AM | Avaya Issue - Freeze | advised tm to restart pda once done placing notes to acc. |
| Basas, Kirk Michael | 01/31/2026 | 1:44 AM | 1:50 AM | Avaya Issue - Freeze | KICKED OUT OF CITRIX / PDA ERROR |
| Alojado, Geoven | 01/31/2026 | 2:02 AM | 2:10 AM | Avaya Issue - Freeze | Quit prompt pop up Citrix freeze |
| Hiloma, Ronalie | 01/31/2026 | 4:09 AM | 4:10 AM | Avaya Issue - Freeze | pda error while on avail |
| Duno, Edgar Louise | 01/31/2026 | 4:10 AM | 4:12 AM | Avaya Issue - Freeze | pda error while on ready |
| Frio, Denziel Marie | 01/31/2026 | 12:12 AM | 12:48 AM | Avaya Issue - Freeze | Avaya and PDA took too long to pull up and having latency issue with the citrix | Need to change station |
| Cabantugan, Herjie | 02/01/2026 | 3:10 PM | 3:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze |
| Carlos, Anna Mae | 02/01/2026 | 5:06 PM | 5:10 PM | Avaya Issue - Freeze | Valid Error |
| Degoma, Rachel | 02/01/2026 | 5:08 PM | 5:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix while cx on hold | Cx still on the line |Managed to resolve the other call but another call went in and was not able to hear concern | Lost Audio due to sytem issues | Requested for call back | Had to Reset VPN, AVAYA, and PDA | Had to leave notes, track the account, and Request for call back |
| Degoma, Rachel | 01/23/2026 | 2:02 AM | 2:18 AM | Citrix Latency - Change Citrix Server | Citrix froze after call | Had to reset VPN, AVAYA, and PDA | AVAYA took long to open | Had to track call and leave notes on the account | Had to set up tools again |
| Cahilig, Raven Roe | 02/01/2026 | 5:56 PM | 6:12 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | i get back in prod at 5:56 PM but when i was about to log in the computer froze. asked for wf allen assistance, he restarted the pc and let me log in back. was able to pull up my tools and get back on ready. |
| Caldea, Anne Emirald | 02/01/2026 | 4:00 PM | 4:02 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on ready |
| Carlos, Anna Mae | 02/01/2026 | 6:27 PM | 6:30 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and pda error while on break |
| Dorado, Ricardo Jesus III | 02/01/2026 | 7:14 PM | 7:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out if Citrix while on Chat | Contacts disconnected, Had to open Citrix multiple times as it keeps on shutting down when it gets pulled up, had to restart VPN, Avaya, Citrix and PDA, had to repull all tools, had to track system issue too. |
| Jalocon, Marites | 02/01/2026 | 7:41 PM | 7:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze an Denali error, need to finish chat and restart Denali |
| Alovera, Rosalie | 02/01/2026 | 7:40 PM | 7:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while on chat, not disconnected, finish chat and restarted |
| Diocena, Karl Vincent | 02/01/2026 | 7:44 PM | 7:48 PM | Citrix Froze - CONTACTS DISCONNECTED | While on call, the citrix froze and VPN disconnected | call got dc | had to restart VPN and relogin in on avaya and denali |
| Sobredo, Mark Bryan | 02/01/2026 | 7:44 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Caldea, Anne Emirald | 02/01/2026 | 7:53 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while on call. Need to pull up my tools again. |
| Ebacuado, Khaleen Kaye | 02/01/2026 | 7:54 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | While on call citrix froze, PDA Error. Avaya took a while to pull up and had to restart it. |
| Bacuta, Rodelyn | 02/01/2026 | 7:42 PM | 7:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out from citrix while on call, Had a hard time pulling up avaya and was kicked out from citrix multiple time had to reboot the system |
| Dalmino, Josie | 02/01/2026 | 7:41 PM | 7:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out of Citrix while on chat | Contacts disconnected/ Had to Reset Citrix, VPN, AVAYA, and PDA |
| Diama, Joana Marie | 02/01/2026 | 7:46 PM | 7:51 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, eventually disconnected when VPN disconnected. Had to restart VPN and Avaya to stamp to ready. |
| Navarra, Danelyn | 02/01/2026 | 6:00 PM | 6:05 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected after lunch. Pulled up Citrix, restarted VPN, relog in to Avaya & PDA then stamp on ready. |
| Selorio, Kathleen Joyce | 02/01/2026 | 10:00 PM | 10:05 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix went frozen while waiting to be ready on shift, citrix then DC and logging out with error connection lost around 9:56 as well as Avaya going offline. Had to restart citrix to log back in and was able to successfully return by 10:05 AM |
| Ponce, Renz Kirby | 02/01/2026 | 10:06 PM | 10:09 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 2/1/2026 Start Time End Time: 10:06 PM -10:09 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze| denali error while on ready/avail Account Number: Pod Number/Letter: 20/C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Huenda, Gracelle Ann | 01/29/2026 | 10:00 PM | 10:21 PM | Citrix Latency - Change Citrix Server | N/A |
| Borbon, Jeanilee | 02/01/2026 | 10:00 PM | 10:15 PM | Citrix Latency - Change Citrix Server | Relaunch all tools after the call.Issue happened during avail/No account pulled up. |
| Iglesias, Roldan | 12/29/2025 | 10:00 PM | 10:21 PM | Citrix Latency - Change Citrix Server | N/A |
| Valle, Marchelle | 01/29/2026 | 1:20 AM | 1:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Carlos, Anna Mae | 02/01/2026 | 10:11 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while on call / kick out of Citrix afterward / While handling a call, Citrix froze for approximately 5 minutes, which appears to have caused a PDA error. To resolve the issue, I restarted both AVAYA and PDA applications. After reconnecting to Citrix, I verified that all tools were accessible and then was about to updated my status to Lunch but login failed and need to login again. |
| Dela Cruz, Kyle Christian | 01/29/2026 | 1:29 AM | 1:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Pulvera, Jessel Rose | 01/29/2026 | 1:27 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Abayon, Madge | 01/29/2026 | 1:35 AM | 1:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/29/2026 | 1:52 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Gemma | 01/29/2026 | 1:48 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 01/29/2026 | 2:06 AM | 2:21 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | assisted by workforce angel lachica |
| Badillo, Bernard Luis | 01/29/2026 | 2:01 AM | 2:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/29/2026 | 4:24 AM | 4:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Gemma | 01/02/2026 | 5:06 AM | 5:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Valle, Marchelle | 12/29/2025 | 5:15 AM | 5:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Bengan, Aicyl | 12/29/2025 | 4:53 AM | 4:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Bengan, Aicyl | 01/29/2026 | 5:32 AM | 5:41 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Kyle Christian | 01/29/2026 | 5:40 AM | 5:43 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Pulvera, Jessel Rose | 01/29/2026 | 5:42 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Frugalidad, Cristina | 01/29/2026 | 5:51 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Gemma | 01/29/2026 | 5:49 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Deondo, Micah | 01/29/2026 | 6:00 AM | 6:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/29/2026 | 5:51 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 01/29/2026 | 5:58 AM | 6:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Iglesias, Roldan | 01/29/2026 | 6:15 AM | 6:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Legaspi, Amiel Dave | 02/01/2026 | 6:47 PM | 7:11 PM | No Audio - PDA/ other tools still functional | Assisted By: Coach Allie |
| Deondo, Micah | 01/29/2026 | 7:10 AM | 7:15 AM | No Audio - PDA/ other tools still functional | N/A |
| Acervo, Erika | 02/01/2026 | 7:07 PM | 7:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: TL Prado |
| Dasig, Symon John | 02/01/2026 | 7:10 PM | 7:22 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Biclar, Andreia Sacci | 02/01/2026 | 8:40 PM | 8:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Zulieta, Vanessa | 02/01/2026 | 8:36 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Valle, Marchelle | 01/30/2026 | 10:08 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Begaso, Jestine Marie | 02/01/2026 | 8:34 PM | 8:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Segundine, Jofrey | 01/30/2026 | 1:24 AM | 1:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Polvorosa, Trezia Mae | 02/01/2026 | 8:47 PM | 8:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Celeste, Airene Mae | 01/30/2026 | 1:29 AM | 1:32 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Kyle Christian | 01/30/2026 | 1:31 AM | 1:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Deondo, Micah | 01/30/2026 | 1:36 AM | 1:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cuare, Rey John | 02/01/2026 | 8:33 PM | 8:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Abayon, Madge | 01/30/2026 | 1:34 AM | 1:39 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Acervo, Erika | 02/01/2026 | 8:10 PM | 8:38 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Sta Romana, Kimberley | 01/30/2026 | 1:42 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Gonzales, Jovelyn | 02/01/2026 | 8:45 PM | 8:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Frugalidad, Cristina | 01/30/2026 | 1:52 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Bengan, Aicyl | 01/30/2026 | 1:39 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Badillo, Bernard Luis | 01/30/2026 | 1:58 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Celeste, Airene Mae | 01/30/2026 | 5:29 AM | 5:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Kyle Christian | 01/30/2026 | 5:35 AM | 5:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Gemma | 01/30/2026 | 5:52 AM | 5:56 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dasig, Symon John | 02/01/2026 | 8:00 PM | 8:28 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | .Assisted by Coach Allie |
| Deondo, Micah | 01/30/2026 | 5:32 AM | 5:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Badillo, Bernard Luis | 01/30/2026 | 5:59 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N.A |
| Conlu, Ma Josefa | 02/01/2026 | 8:43 PM | 8:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Sta Romana, Kimberley | 01/30/2026 | 5:46 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Barrios, Michael | 02/01/2026 | 9:54 PM | 10:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: TL Prado |
| De Jose, Jan Cedrex | 02/01/2026 | 8:38 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Lopez, Jean | 02/01/2026 | 8:40 PM | 8:48 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Frugalidad, Cristina | 01/30/2026 | 5:54 AM | 6:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 01/30/2026 | 1:46 AM | 1:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Legaspi, Amiel Dave | 02/01/2026 | 11:08 PM | 11:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Valle, Marchelle | 01/30/2026 | 6:28 AM | 6:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Valle, Marchelle | 01/31/2026 | 10:25 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Labayo, Maria Aizabelle | 01/31/2026 | 12:25 AM | 12:37 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted by WF Rhayne |
| Valle, Marchelle | 01/31/2026 | 12:32 AM | 12:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Artates, Gemma | 01/31/2026 | 12:23 AM | 12:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Badillo, Bernard Luis | 01/31/2026 | 1:53 AM | 2:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Abayon, Madge | 01/31/2026 | 2:00 AM | 2:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abayon, Madge | 01/31/2026 | 2:26 AM | 2:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | 6045528559733472495 |
| Celeste, Airene Mae | 01/31/2026 | 2:03 AM | 2:12 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dador, Louis Adrian | 01/31/2026 | 4:36 AM | 4:48 AM | Avaya Issue - Freeze | pda error - relaunched pda |
| Dador, Louis Adrian | 01/31/2026 | 6:00 AM | 6:03 AM | Citrix Issue - Sitewide Downtime | pda error - relaunched pda |
| Dela Cruz, Kyle Christian | 01/31/2026 | 5:31 AM | 5:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Mendoza, Julie Ann | 01/31/2026 | 8:36 AM | 8:43 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze, I initiated ghost spiel. reconnect Network and Avaya. |
| Abayon, Madge | 01/31/2026 | 5:43 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Tupaz, Alain Ray | 01/31/2026 | 8:20 AM | 8:34 AM | Avaya Issue - Freeze | Kicked out of Citrix need to restart all tools. |
| Dicon, Reymelyn Grace | 02/01/2026 | 5:09 PM | 5:13 PM | No Audio - PDA/ other tools still functional | N/A |
| Dicon, Reymelyn Grace | 02/01/2026 | 5:18 PM | 5:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Benid, Rose Anne | 01/31/2026 | 8:19 AM | 8:25 AM | Avaya Issue - Freeze | Citrix Froze while on call |
| Frugalidad, Cristina | 01/31/2026 | 5:47 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Balasa, Jenneth | 02/01/2026 | 6:43 PM | 6:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Ricardo, Danicah | 01/31/2026 | 4:29 AM | 4:31 AM | Avaya Issue - Freeze | No Audio - PDA/other tools still functional |
| Franco, Doreen | 02/01/2026 | 7:25 PM | 7:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Badillo, Bernard Luis | 01/31/2026 | 5:57 AM | 6:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Deocampo, Dennis | 02/01/2026 | 7:47 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Labayo, Maria Aizabelle | 01/31/2026 | 5:57 AM | 6:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ricardo, Danicah | 01/31/2026 | 4:29 AM | 4:31 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Adonay, Lorena | 02/01/2026 | 8:09 PM | 8:19 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Ricardo, Danicah | 01/28/2026 | 4:12 AM | 4:16 AM | Avaya Issue - Freeze | citrix froze | citrix disconnected | hard reset | had to pull up tools |
| Artates, Gemma | 01/31/2026 | 5:53 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 02/01/2026 | 8:52 PM | 9:01 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Ricardo, Danicah | 01/31/2026 | 8:17 AM | 8:21 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Sta Romana, Kimberley | 01/31/2026 | 5:46 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Marcos, Lyka Joy | 01/31/2026 | 8:06 AM | 8:18 AM | Avaya Issue - Freeze | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Ofalla, Frank Danniel | 01/31/2026 | 8:10 AM | 8:16 AM | Avaya Issue - Freeze | : kicked out of citrix while on cal |
| Dicon, Reymelyn Grace | 02/01/2026 | 8:47 PM | 9:02 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Deondo, Micah | 01/31/2026 | 5:55 AM | 5:59 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Pulvera, Jessel Rose | 01/31/2026 | 5:48 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Ponsaran, Girlie | 02/01/2026 | 8:53 PM | 9:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Valle, Marchelle | 01/31/2026 | 6:31 AM | 6:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Gabucay, Canskie | 02/01/2026 | 9:01 PM | 9:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 02/01/2026 | 9:12 PM | 9:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Huenda, Gracelle Ann | 01/31/2026 | 5:46 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 02/01/2026 | 9:18 PM | 9:26 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Dela Cruz, Juhanah | 02/01/2026 | 9:27 PM | 9:42 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Celoso, Ma Christina | 02/01/2026 | 9:42 PM | 9:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Capawan, Jherico | 02/01/2026 | 9:54 PM | 10:10 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Franco, Doreen | 02/01/2026 | 11:26 PM | 11:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Celoso, Ma Christina | 02/01/2026 | 11:48 PM | 12:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Dicon, Reymelyn Grace | 02/01/2026 | 11:51 PM | 12:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Deocampo, Dennis | 02/01/2026 | 11:48 PM | 12:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Dasig, Symon John | 02/02/2026 | 11:36 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Adonay, Lorena | 02/01/2026 | 12:11 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Burbano, Maita | 02/01/2026 | 12:20 PM | 12:33 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze | |
| Dayalo, Czarina Joy | 02/01/2026 | 12:17 AM | 12:26 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix out |
| Burbano, Maita | 02/01/2026 | 12:20 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze | |
| Carlos, Anna Mae | 02/02/2026 | 12:38 AM | 12:40 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze while on avail |
| Tanong, Kelly | 02/01/2026 | 12:23 AM | 12:32 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Quirino, Rio Mae | 01/28/2026 | 8:08 PM | 8:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call |
| Quirino, Rio Mae | 02/01/2026 | 12:03 PM | 12:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | was kick out of citrix after the citrix froze before I can stamp ready | had to re log in citrix and re pull up tools | re pul up vpn and avaya |
| Ebacuado, Khaleen Kaye | 02/01/2026 | 7:54 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | While on call citrix froze, PDA Error. Avaya took a while to pull up and had to restart it. |
| Ebacuado, Khaleen Kaye | 02/01/2026 | 12:00 AM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | While on call citrix froze, pda error |
| Dalmino, Josie | 02/01/2026 | 11:51 AM | 12:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA ERROR while on chat Contacts disconnected |
| Nobleza, Ronelyn | 02/01/2026 | 7:54 PM | 8:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and the call disconnected. Needed to sign in VPN and AVAYA. AVAYA took long to pull up. |
| Nobleza, Ronelyn | 02/01/2026 | 10:11 PM | 10:29 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Error and the call disconnected. Needed to sign in VPN and AVAYA. AVAYA took long to pull up. |
| Nobleza, Ronelyn | 02/01/2026 | 11:29 PM | 11:38 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | AVAYA Freeze while im on ready. Needed to sign in VPN and AVAYA again. |
| De Juan, Ivan Raphael | 01/31/2026 | 3:13 AM | 3:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | sysdown occurred during lunch. |
| Nobleza, Ronelyn | 02/01/2026 | 11:53 PM | 12:01 AM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out from Citrix while on break. Needed to pull up all the tools again, and sign in AVAYA and VPN. |
| Vega, Genre Judd | 01/31/2026 | 5:32 AM | 5:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | was able to finish the call |
| Bacuta, Rodelyn | 02/01/2026 | 7:42 PM | 7:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out from citrix while on call, Had a hard time pulling up avaya and was kicked out from citrix multiple time had to reboot the system |
| Bacuta, Rodelyn | 02/01/2026 | 11:45 PM | 11:51 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze while on break |
| Caballero, Raquel | 02/01/2026 | 11:30 PM | 11:40 PM | Citrix Latency - Change Citrix Server | citrix latency |
| Dorado, Ricardo Jesus III | 02/01/2026 | 11:15 PM | 11:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Kicked out if Citrix while on chat - Contacts disconnected | Had to open Citrix multiple times as it keeps on shutting down when it gets pulled up, Had to hard reset Citrix, Tools no longer functional | had to restart VPN, Avaya, Citrix and PDA, had to repull all tools, had to track system issue too. |
| Capurcos, Joan | 01/31/2026 | 7:02 AM | 7:13 PM | Avaya Issue - Freeze | Citrix freeze and log out | restart and repull up tools |
| Ongkingco, Kim Verly | 01/31/2026 | 8:03 AM | 8:05 PM | Avaya Issue - Freeze | Citrix kicked out while on break |
| Mendoza, Ivie | 01/31/2026 | 8:06 AM | 8:14 PM | Avaya Issue - Freeze | Avaya Freeze // Citrix logged out |
| Dongon, Andrea Marie | 01/31/2026 | 1:41 AM | 1:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Endorse for call back |
| Bernas, Cesa Marie | 01/31/2026 | 5:39 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Endorsed for a callback |
| Leccio, Queen Pearl | 01/31/2026 | 5:45 AM | 5:50 AM | Citrix Froze - CONTACTS DISCONNECTED | Endorsed for a callback |
| Delos Santos, Hubert Clifford | 01/31/2026 | 8:14 AM | 8:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix log out call disconnected |
| Garbo, Maru | 01/31/2026 | 8:20 AM | 8:29 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Call got disconnected due system issue | Citrix freeze | re pull-up tools. |
| Duno, Edgar Louise | 01/31/2026 | 8:12 AM | 8:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | citrix logged out while on break / had to restart |
| Galleno, Mark | 02/01/2026 | 11:37 PM | 11:43 PM | Citrix Froze - CONTACTS DISCONNECTED | Denali error while on Call, was kicked out from Citrix and need to restart. |
| Frio, Denziel Marie | 01/31/2026 | 8:42 AM | 8:51 AM | Avaya Issue - Freeze | N/A account not validated |
| Lucahin, Angelie | 02/01/2026 | 12:20 AM | 12:25 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze –Contacts Disconnected PDA Froze while on call ,gets error, AVAYA Network issue Detected, Telephony Service not available error Prompt restart PDA And VPN Only |
| Patricio, Jason | 01/31/2026 | 5:45 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Dalmino, Josie | 02/01/2026 | 1:21 AM | 1:28 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | PDA ERROR WHILE ON READY |
| Vega, Genre Judd | 01/31/2026 | 5:40 AM | 5:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | sysdown occurred during avail. |
| Ongkingco, Kim Verly | 02/01/2026 | 12:40 AM | 12:48 AM | No Audio - PDA/ other tools still functional | Avaya issue | No audio | Had to change station | |
| Caldea, Anne Emirald | 02/01/2026 | 11:55 AM | 12:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze for more than 2 minutes and disconnected while on call. Wasn't able to pull up an account during the call. Outside of citrix is not responding, needed to restart the whole PC. Pull up my tools again. |
| Hiloma, Ronalie | 02/01/2026 | 12:30 AM | 12:40 AM | No Audio - PDA/ other tools still functional | CUSTOMER UNABLE TO HEAR ME - AUDIO ISSUE ASSISTED BY WF RHAYNE |
| Tecson, Cathy | 01/31/2026 | 5:37 AM | 5:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | no accounts validated. |
| Deviente, Jenny | 01/31/2026 | 5:37 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | cx endorsed for a call back |
| Cezar, Mary Mae | 01/31/2026 | 5:38 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. |
| Cortes, Gabriel | 01/31/2026 | 5:51 AM | 6:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | No recorded contacts during system issue/No account pulled up. |
| Alojado, Geoven | 01/28/2026 | 12:46 AM | 12:57 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | advised tm to restart citrix once call is done. |
| Adrales, Rose Mae | 01/31/2026 | 5:58 AM | 6:06 AM | Avaya Issue - Freeze | endorsed for callback. |
| Simon, Cheryll Grace | 01/31/2026 | 5:37 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Russ, Germalyn | 01/31/2026 | 5:36 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Provided the number of Pay-in 4 to the CX |
| Abag, Jay | 02/01/2026 | 12:55 AM | 1:02 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Hierro, Alnie Glaze | 01/31/2026 | 1:55 AM | 2:17 AM | Avaya Issue - Freeze | Denali Error but call not disconnected |
| Ponsaran, Girlie | 02/01/2026 | 12:53 AM | 1:06 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Hierro, Alnie Glaze | 01/31/2026 | 5:46 AM | 5:51 AM | Avaya Issue - Freeze | Citrix disconnected |
| Abag, Jay | 02/01/2026 | 1:30 AM | 1:35 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Solis, Mary Louise | 01/31/2026 | 6:09 AM | 6:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | sysdown occurred during break. |
| Hierro, Alnie Glaze | 02/01/2026 | 11:53 AM | 12:03 AM | Avaya Issue - Freeze | Citrix disconnected, call not disconnected |
| Buenvenida, Grace | 01/31/2026 | 6:23 AM | 6:26 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for CB |
| De Juan, Ivan Raphael | 01/31/2026 | 7:13 AM | 7:21 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Acc unvalidated |
| Dicon, Reymelyn Grace | 02/01/2026 | 1:26 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Hierro, Alnie Glaze | 02/01/2026 | 12:23 AM | 12:27 AM | Avaya Issue - Freeze | Citrix disconnected, call not disconnected |
| Ponsaran, Krizzia Anne | 01/31/2026 | 7:19 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Dela Cruz, Juhanah | 02/01/2026 | 1:33 AM | 1:53 AM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Patricio, Jason | 02/01/2026 | 1:36 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Account was not validated yet. |
| Adrales, Rose Mae | 02/01/2026 | 1:37 AM | 1:43 AM | Avaya Issue - Freeze | no calls during the sysdown |
| Leccio, Queen Pearl | 02/01/2026 | 1:33 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Endorsed for a callback |
| Vega, Genre Judd | 02/01/2026 | 1:40 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | received call during sysdown but was unable to give response, CX endorsed to cb |
| Cortes, Gabriel | 02/01/2026 | 1:30 AM | 1:51 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | endorsed for callback |
| Simon, Cheryll Grace | 02/01/2026 | 1:42 AM | 1:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call | Endorsed for call back. |
| Deviente, Jenny | 02/01/2026 | 1:42 AM | 1:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | no account pulled up yet |
| Bernas, Cesa Marie | 02/01/2026 | 1:43 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Endorsed for callback |
| Tecson, Cathy | 02/01/2026 | 1:40 AM | 1:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | acc not validated |
| Ponsaran, Krizzia Anne | 02/01/2026 | 1:47 AM | 1:52 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error and Frozen Citrix while on call |
| Tindog, Laiza Mae | 01/31/2026 | 9:14 AM | 9:16 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caballero, Reto | 01/31/2026 | 7:36 AM | 7:38 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Dador, Louis Adrian | 02/01/2026 | 1:09 AM | 1:29 AM | Avaya Issue - Freeze | pda error - relaunched pda |
| Rosas, Shainne Lou | 01/31/2026 | 7:17 AM | 7:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | N/A |
| Cezar, Mary Mae | 02/01/2026 | 1:42 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | cx endorsed to callback. |
| Bondoc, John Karl Ric | 01/31/2026 | 7:20 AM | 7:37 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Borbon, Jeanilee | 02/01/2026 | 1:58 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted tm to restart pda and avaya since tm is not receiving any calls after citrix disconnected. |
| Dela Cruz, Kyle Christian | 02/01/2026 | 12:55 AM | 1:00 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali issue |
| Celeste, Airene Mae | 02/01/2026 | 1:48 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Denali error/ call disconnected/ |
| Acervo, Erika | 02/01/2026 | 12:57 AM | 1:19 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Veronica, Crisia Joy | 02/01/2026 | 1:48 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted tm to check downtime. Assisted tm to restart pda and avaya since tm encountered avaya grace period. |
| Biclar, Andreia Sacci | 02/01/2026 | 12:40 AM | 12:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Jerelyn |
| Begaso, Jestine Marie | 02/01/2026 | 12:55 AM | 1:13 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted by Coach Allie |
| Alcones, Paula Jane | 02/01/2026 | 1:40 AM | 1:42 AM | Avaya Issue - Freeze | was able to stamp ready on time, screen froze | PDA error |
| Barrios, Michael | 02/01/2026 | 1:13 AM | 1:24 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Jerelyn |
| Polvorosa, Trezia Mae | 02/01/2026 | 1:10 AM | 1:25 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: COACH ALLIE |
| Delegencia, Karl Kevin | 02/01/2026 | 2:11 AM | 2:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix disconnected while on call | disconnected the call since no valid response |
| Dasig, Symon John | 02/01/2026 | 12:12 AM | 12:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Deondo, Micah | 02/01/2026 | 12:52 AM | 12:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali error |
| Artates, Gemma | 02/01/2026 | 1:50 AM | 1:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| De Jose, Jan Cedrex | 02/01/2026 | 11:40 AM | 11:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Segundine, Jofrey | 02/01/2026 | 2:00 AM | 2:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze/Avaya error |
| Empino, Gene Reynald | 01/31/2026 | 8:13 AM | 8:25 AM | Citrix Froze - CONTACTS DISCONNECTED | kickout citrix |
| Matillano, Mary Grace | 01/31/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue happened during avail/No account pulled up |
| Denosta, Aprilyn | 01/31/2026 | 5:53 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue happened during avail/No account pulled up |
| Dizon, Arnel | 01/31/2026 | 5:45 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze then denali error while on call. |
| Borbon, Jeanilee | 01/31/2026 | 5:53 AM | 5:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue happened during avail/No account pulled up. |
| Esteban, Janelle | 01/31/2026 | 5:58 AM | 6:05 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then suddenly citrix disconnected need to set up again with the tools |
| So, Amber Mae | 01/31/2026 | 4:01 AM | 4:10 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE // When it unfroze, I was unable to hear any responses from the other line // delivered ghost spiel / PDA error // endorsed call to cb |
| Diestro, John Isaac | 01/02/2026 | 5:38 AM | 5:47 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix freeze/avaya issue |
| Borbon, Jeanilee | 02/01/2026 | 10:00 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | :Issue happened during avail/No account pulled up. ASSISTED BY WF ALLEN |
| Javier, Channa | 02/01/2026 | 1:32 AM | 1:34 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | -Citrix froze while on call |
| Flores, Angelica | 02/01/2026 | 11:03 PM | 11:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze while cx on the other line kick out from citrix need to login to VPN and avaya and set up tools again |
| Dimo, Charisse | 02/01/2026 | 11:47 PM | 11:57 PM | Citrix Disconnected/PDA/Denali Error - after Break | Kicked out of citrix while on break. Had to restart citrix, tools and avaya/PDA |
| Gabucay, Canskie | 02/01/2026 | 1:59 AM | 2:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Alovera, Rosalie | 02/01/2026 | 11:45 PM | 11:56 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA error after lunch, restarted everything and stamp on ready |
| Jalocon, Marites | 02/01/2026 | 11:51 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Can't tag ready. Error in changing state. Restart Avaya and Denali and stamp ready |
| Bunol, Alvin Joshua | 02/01/2026 | 1:36 AM | 1:46 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix hard reset while on avail |
| Sobredo, Mark Bryan | 02/01/2026 | 11:59 PM | 12:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix Disconnected/PDA/Denali Error - after Break Restarted Citrix and Pulled out PDA and stamped on Ready |
| Borbon, Jeanilee | 02/01/2026 | 1:58 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA/Denali Error while on call ASSISTED BY WF RHAYNE |
| Acevedo, Maria Therese Anne | 02/01/2026 | 12:00 AM | 12:09 AM | Citrix Froze - CONTACTS DISCONNECTED | while on call (international number thus no account pulled up yet) _ citrix froze and was kicked out. Couldn't hear cx thus ended the call, relogin to citrix but all tools and contacts got disconnected. Re-pull up all tools and stamp on ready. |
| Diocena, Karl Vincent | 02/01/2026 | 11:50 PM | 12:04 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | While on call, the Citrix froze and disconnected | call was still connected but no audio | GS | Avaya then froze and had to be restarted while waiting for Avaya to restart pulled up Citrix and set up tools and waited for Denali and Avaya. |
| Diama, Joana Marie | 02/01/2026 | 11:45 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix after frozen screen for few minutes. Cannot sign in without restarting all tools. Re-signed in VPN and Avaya then stamped to Ready while setting up tools. |
| Atiga, Jessa | 02/01/2026 | 1:32 AM | 1:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call |
| Navarra, Danelyn | 02/01/2026 | 2:04 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze while on chat and managed to respond on the conversation, need to login again on, VPN, AVAYA, pulled up PDA & stamp on ready. |
| Cahilig, Raven Roe | 02/01/2026 | 2:09 AM | 2:15 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Patron, Precious Kaye | 02/01/2026 | 5:26 PM | 5:45 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Dilla, Ronald | 02/01/2026 | 6:40 PM | 7:05 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| De Honor, Cezarah Marie | 02/01/2026 | 6:48 PM | 7:10 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Mujal, Archieval | 02/01/2026 | 7:36 PM | 7:15 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Villegas, Ruella Jane | 02/01/2026 | 7:32 PM | 7:55 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Aguil, Mark Anthony | 02/01/2026 | 7:33 PM | 7:50 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Gallofin, Rach Mary | 02/01/2026 | 7:42 PM | 7:52 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Ponsaran, Khrystmund | 02/01/2026 | 7:47 PM | 8:10 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Miranda, Kyle Heaven | 02/01/2026 | 1:35 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Sabolbora, Angel Gennie | 02/01/2026 | 7:40 PM | 8:00 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Dilla, Ronald | 02/01/2026 | 7:55 PM | 8:25 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Beneranda, Yliaza John | 02/01/2026 | 7:43 PM | 8:05 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| De Honor, Cezarah Marie | 02/01/2026 | 8:51 PM | 9:10 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Falco, Maeriluz | 02/01/2026 | 9:20 PM | 9:34 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| Dilla, Ronald | 02/01/2026 | 9:45 PM | 10:05 PM | Avaya Issue - Freeze | Citrix froze and PDA error |
| So, Amber Mae | 02/01/2026 | 2:06 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE WHILE ASSISTING CX, WHEN CTIRIX UNFROZE, I AM UNABLE TO HEAR ANY RESPONSES FROM THE OTHER LINE / PDA ERROR // CALL WAS ENDORSED FOR CB |
| De Jose, Jan Cedrex | 02/01/2026 | 11:40 PM | 11:54 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| So, Amber Mae | 02/01/2026 | 3:04 AM | 3:10 AM | Avaya Issue - Freeze | Citrix Froze while on call |
| Balona, Shela | 02/01/2026 | 2:59 AM | 3:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted TM to check downtime. Avaya fix initiated since tm cannot log in to avaya. TM was able to stamp on ready. |
| Mendoza, Julie Ann | 02/01/2026 | 12:36 AM | 12:47 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Aluad, Rose Ann | 01/31/2026 | 8:07 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Aluad, Rose Ann | 01/31/2026 | 8:07 AM | 8:15 AM | Avaya Issue - Freeze | Citrix disconnected while on call |
| Aluad, Rose Ann | 02/01/2026 | 12:14 AM | 12:16 AM | Citrix Froze - CONTACTS DISCONNECTED | PDA/Denali Error while on call |
| Burbano, Maita | 01/31/2026 | 6:00 AM | 6:07 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue happened during avail/No account pulled up. |
| Pantaleon, Laurence | 01/31/2026 | 8:35 AM | 8:38 AM | Avaya Issue - Freeze | citrix froze, went back, restarted Avaya and PDA |
| Acoyong, Angel Joy | 01/31/2026 | 6:06 AM | 6:15 AM | Avaya Issue - Freeze | CX is still on the line |
| Empino, Gene Reynald | 01/31/2026 | 8:13 AM | 8:25 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | kickout citrix |
| Alarba, Phoebecates | 02/01/2026 | 1:00 AM | 1:14 AM | No Audio - PDA/ other tools still functional | Issue with audio and teleconnector Need to transfer another POD. the Citrix taking so long to pull up when teammate transferred station |
| Ponsaran, Mary Flor | 02/01/2026 | 3:06 AM | 3:10 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error while on chat | restart PDA |
| Alarba, Phoebecates | 02/01/2026 | 3:25 AM | 3:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while trying to transfer the call to PP Credit Dept. PDA error. | restart PDA |
| Visto, Josellel | 02/01/2026 | 11:11 PM | 11:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 11:11 PM - 11:30 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze and was kicked out/ keyboard and mouse working/ needs to restart the computer Account Number: Pod Number/Letter: 5/a Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF allen |
| Gamlanga, Christine Grace | 02/01/2026 | 10:00 PM | 10:03 PM | Avaya Issue - Freeze | Shift Date: February 1, 2026 Start Time | End Time: 10:00-10:03 PM Issue Type: was not able to login on time since avaya is taking time to load Pod Number/Letter: 15-G Account Number: Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Tulale, Mae Con | 02/01/2026 | 1:34 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 1:34 - 1:41 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Denali error Account Number: N/A Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Samino, Anthony Josh | 02/01/2026 | 1:33 AM | 1:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:33 AM - 1:46 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB citrix froze, PDA error while waiting for a call (avail) Account Number:N/A Pod Number/Letter: 18-C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF allen |
| Zolina, Ma Vhency Rose | 02/01/2026 | 1:40 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 01:40- 01:54 am Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and kicked out of citrix. Need to setup tools again Account Number: 5585082324517104709 Pod Number/Letter: 19-A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania/WF Rhayne |
| Marcelino, Joselle | 02/01/2026 | 1:46 AM | 1:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 01:46-01:52 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix Froze, Denali Error. Call automatically disconnected. Account Number: 6039339707346172912 Pod Number/Letter: 15/F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Preciosa, Marie Antonette | 02/01/2026 | 1:40 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:40 AM-1:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): DUB citrix froze, kicked of citrix while on call. Need to set-up tools again. Contact endorse for callback. Account Number: 1860132642024016580 Pod Number/Letter: 19 - G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Dasig, Joshua | 02/01/2026 | 1:50 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:51 AM - 1:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on ready Account Number: N/A Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Magdaluyo, Claire Mae | 02/01/2026 | 1:51 AM | 1:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:51 AM - 1:54 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error while on ready Account Number: N/A Pod Number/Letter: 19 B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Flotildes, Realyn | 02/01/2026 | 1:48 AM | 2:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 1:48- 2:03 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Denali error/Citrix logout Account Number: N/A Pod Number/Letter: 19 - E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Olanga, Jolimae | 02/01/2026 | 1:50 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:50- 2:07AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Got kicked out from Citrix while on call and needed to restart again. Account number: 5625943112596219243 Pod Number/Letter: 18-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Olanga, Jolimae | 02/01/2026 | 1:50 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 2/01/2026 Start Time End Time: 1:50- 2:07AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Got kicked out from Citrix while on call and needed to restart again. Account number: 5625943112596219243 Pod Number/Letter: 18-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Hermosisima, Maria Finah | 02/01/2026 | 1:57 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: February 1, 2026 Start Time | End Time: 01:57 AM-02:05 AM Issue Type: Citrix froze while on call Pod Number/Letter: 15-C Account Number: 2260496883979999139 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Algoso, Kyla Joy | 02/01/2026 | 1:43 AM | 2:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 01:43 AM 2:09 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call Cx not disconnected and while on break citrix disconnected need to restart tools Pod Number/Letter: 19 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Ponce, Renz Kirby | 02/01/2026 | 2:07 AM | 2:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 02:07 AM 2:20 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready/ avail kicked out of Citrix | needed to restart Citrix and Avaya to set up tools again. Pod Number/Letter: 20 C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Visto, Josellel | 02/01/2026 | 3:29 AM | 3:35 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 03:29 AM 3:35 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze ang log out while cx is on the line/ ghost call track for call back ACCOUNT NUMBER: 2131250779128456064 Pod Number/Letter: 15- A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tulale, Mae Con | 02/01/2026 | 4:27 AM | 4:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 02/01/2026 Start Time End Time: 4:27 - 4:34 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): denali error while on lunch, having issue with avaya, need to restart Account Number: N/A Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Dasig, Joshua | 02/01/2026 | 4:32 AM | 4:34 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Shift Date: 02/1/2026 Start Time End Time: 04:32 AM - 04:34 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA Error while on lunch / reset Denali Account number: N/A Pod Number/Letter: 18 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Tablo, Roxann | 02/01/2026 | 5:39 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix freeze call got disconnected |
| Balasa, Lhea Joy | 02/01/2026 | 5:42 AM | 5:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix freeze while on ready | need to pull up tools again |
| Borda, Lourgene | 02/01/2026 | 5:39 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix freeze call got disconnected |
| Manican, Joanna Len | 02/01/2026 | 5:40 AM | 5:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call, call/Citrix got disconnected, restarted Citrix, VPN, AVAYA, PDA and all tools |
| Cartujano, David | 01/31/2026 | 7:24 AM | 7:31 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Ricardo, Danicah | 02/01/2026 | 3:13 AM | 3:17 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Pantaleon, Laurence | 02/01/2026 | 3:04 AM | 3:09 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze, PDA error, restarted Avaya and PDA |
| Hierro, Alnie Glaze | 02/01/2026 | 4:10 AM | 4:15 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Denali Error |
| Balona, Shela | 02/01/2026 | 6:05 AM | 6:11 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | kicked out while on call |
| Cailin, Sharmaine Joy | 02/01/2026 | 5:39 AM | 5:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze and disconnected. No call disconnected since it's avail. |
| Martinez, Jayza Mae | 02/01/2026 | 5:35 AM | 5:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | citrix froze and disconnected - restarted citrix |
| Custodio, Dephra Nicole | 02/01/2026 | 5:43 AM | 5:55 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix froze during call. The avaya and citrix got disconnected. Unable to log in to citrix. Need to set up and restart citrix multiple times. |
| Laurenio, Daniela | 02/01/2026 | 5:47 AM | 5:57 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | kick out to Citrix call did not disconnected. |
| Diocos, Fredgine Mae | 02/01/2026 | 5:42 AM | 5:53 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and Citrix Log out/Disconnected. Restart Avaya and PDA |
| Victoriano, Roilen Brian | 02/01/2026 | 5:41 AM | 5:52 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : Citrix disconnected | AVAYA Issue | Citrix cloud reset| Restart PDA |
| Ofialda, Jamael | 02/01/2026 | 5:42 AM | 5:47 AM | Citrix Issue - Sitewide Downtime | on ready | CITRIX disconnected & got kicked out of CITRIX |
| Arellano, Rose Anne | 02/01/2026 | 5:36 AM | 5:41 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kickout| PDA and Avaya reset| re pull up tools |
| Ofialda, Jamael | 02/01/2026 | 5:36 AM | 5:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix DC while having call but account pulled up not validated // Restarted Tools |
| Manican, Joanna Len | 02/01/2026 | 1:40 AM | 1:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze while on call, call disconnected, PDA Error, restarted VPN, AVAYA and PDA |
| Balasa, Lhea Joy | 02/01/2026 | 1:42 AM | 1:51 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & Denali error while on call | Restarted Tools again |
| Azarcon, RJ Timothy | 02/01/2026 | 1:52 AM | 1:54 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Frozen during call / call disconnected |
| Valle, Marchelle | 02/01/2026 | 3:12 AM | 3:18 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix kick out after lunch |
| Celino, Chriselle | 02/01/2026 | 1:32 AM | 1:40 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze - Contacts Disconnected 1:32 AM Citrix froze while on ready then received a call and call got disconnected | 1:36 AM Citrix unfroze, PDA went Error | Restart tools |
| Huenda, Gracelle Ann | 02/01/2026 | 1:46 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE KICKED OUT OF CITRIX |
| Abrise, Fatima | 02/01/2026 | 1:55 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze & disconnected while on call | Repull up Tools |
| Abayon, Madge | 02/01/2026 | 5:39 AM | 5:43 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE KICKED OUT OF CITRIX |
| Dela Cruz, Kyle Christian | 02/01/2026 | 5:42 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze |
| Galleno, Mark | 02/01/2026 | 3:35 AM | 3:43 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze after lunch , call was disconnected right after getting ready. |
| Denosta, Aprilyn | 02/01/2026 | 1:40 AM | 2:36 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze, Still have customer on the line and still assisting cx wasn't able to pull up pda to restart. Got long call, unable to resolve cx concern early |
| Pulvera, Jessel Rose | 02/01/2026 | 5:44 AM | 5:48 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kickout |
| Frugalidad, Cristina | 02/01/2026 | 5:48 AM | 5:56 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kickout |
| Escalada, Jacene Joy | 02/01/2026 | 3:35 AM | 4:04 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix disconnected while on lunch , restarted tools such as Citrix, Avaya, Denali and VPN. |
| Celeste, Airene Mae | 02/01/2026 | 5:52 AM | 5:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Kick out of Citrix while on call |
| Azarcon, RJ Timothy | 02/01/2026 | 5:32 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Lucahin, Angelie | 02/01/2026 | 4:25 AM | 4:35 AM | No Audio - PDA/ other tools still functional | Citrix froze and then disconnected while on call, lost audio in the middle of the call , re pull up tool Restarted Citrix, Avaya and Denali. |
| Sta Romana, Kimberley | 02/01/2026 | 5:50 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and Kickout |
| Huenda, Gracelle Ann | 02/01/2026 | 5:47 AM | 5:55 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | DENALI ERROR WHILE ON CALL |
| Segundine, Jofrey | 02/01/2026 | 5:55 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kickout/Avaya error |
| Celino, Chriselle | 02/01/2026 | 5:33 AM | 5:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze - Contacts Not Disconnected 5:33 AM Citrix Froze while on Ready | Citrix unfroze, PDA went Error | Restart tools |
| Deondo, Micah | 02/01/2026 | 5:55 AM | 6:01 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and kickout |
| Artates, Gemma | 02/01/2026 | 5:57 AM | 6:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix disconnected |
| Labayo, Maria Aizabelle | 02/01/2026 | 6:16 AM | 6:19 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Froze and kickout |
| Iglesias, Roldan | 02/01/2026 | 6:12 AM | 6:15 AM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX FROZE KICKED OUT OF CITRIX |
| Valle, Marchelle | 02/01/2026 | 6:40 AM | 6:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze call disconnected |
| Jimenez, Jenefer | 02/01/2026 | 4:28 AM | 5:42 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:28 AM - 05:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and disconnected | need to pull up tools again Account number: No account pulled up Pod Number/Letter: 19 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Tulale, Mae Con | 02/01/2026 | 5:34 AM | 5:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 5:34 - 5:46 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and got disconnected, tried to pull up another citrix but cant hear cx anymore Account Number: 6104368979193005506 - endorse for CB Pod Number/Letter: 15-B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: TL John |
| Zolina, Ma Vhency Rose | 02/01/2026 | 5:40 AM | 5:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:40AM - 05:50AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call, denali error Account number: 2168723457300791807, issue has been resolved Pod Number/Letter: 19 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 433959/mzolina |
| Gamlanga, Christine Grace | 02/01/2026 | 1:47 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: February 1, 2026 Start Time | End Time: 1:47 AM-2:13 AM Issue Type: during call citrix was disconnected restart to set up tools again while assisting customer since the call was not disconnected Pod Number/Letter: 15-G Account Number: 1506879750535683428 Production Floor: 3F VPN Used: LVS-PHX GSD Ticket Number: Assisted by: Coach April |
| Ore, Francis Riel | 02/01/2026 | 5:49 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 05:49 AM - 06:00 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected while on call Account Number: 5572500164803054266 Pod Number/Letter: 18 - A Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Samino, Anthony Josh | 02/01/2026 | 5:35 AM | 6:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:35AM - 06:00AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call, and got disconnected afterwards needs resetup my tools once again Account number: 2168723457300791807, issue has been resolved Pod Number/Letter: 18 - C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 435276/asamino |
| Algoso, Kyla Joy | 02/01/2026 | 5:12 AM | 6:08 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 05:12 AM - 06:08 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and disconnected while on call need to restart call Account Number: 5572500164803054266 Pod Number/Letter: 19 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Flotildes, Realyn | 02/01/2026 | 5:53 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/01/2026 Start Time End Time: 5:53 - 6:09 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze and disconnected while on call/call was not disconnected Account Number: 5621204208116283948 Pod Number/Letter: 19 - E Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Preciosa, Marie Antonette | 02/01/2026 | 5:46 AM | 5:59 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 5:46 AM - 5:59 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call. Citrix kicked out, need to set up tools again. Contact endorse for callback. Account number: 2277407526900290340 Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 433956/mpreciosa |
| Marcelino, Joselle | 02/01/2026 | 5:50 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:50AM - 06:06AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): citrix froze while on call and got kicked out of citrix after. Cx disconnected the call. Needed to set up tools and citrix. Account number: 6036661231176331408, main concern was resolved Pod Number/Letter: 15/F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania |
| Magdaluyo, Claire Mae | 02/01/2026 | 5:55 AM | 6:06 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:55 AM - 06:06 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on call need to re set up tools again after system resume Cx is no longer responding endorsed for callback Account number: 2265377380515001637 Pod Number/Letter: 19 B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April Reply in thread Maria Finah Hermosisima (CW) 6:39 AM Shift Date: 02/1/2026 Start Time End Time: 05:58 AM - 06:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on call need to re set up tools again after system resume. Able to tell the cx that i'll be endorsing them for a callback Account number: 1750478443359255938 Pod Number/Letter: 15 C Production Floor: 3rd VPN Used: PHX Reply in thread Joshua Dasig (CW) 6:51 AM Shift Date: 02/1/2026 Start Time End Time: 05:54 AM - 06:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got kicked out / cx still responding but suddenly the line got cut out / repull upp all the tools again Account number: 5326653962438114210 Pod Number/Letter: 18 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig see more Reply in thread Josellel Visto (CW) 7:22 AM Shift Date: 02/1/2026 Start Time End Time: 07:20 AM - 07:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got kicked out Account number: none Pod Number/Letter: 15-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April Reply in thread |
| Hermosisima, Maria Finah | 02/01/2026 | 5:58 AM | 6:12 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:58 AM - 06:12 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Kicked out from Citrix while on call need to re set up tools again after system resume. Able to tell the cx that i'll be endorsing them for a callback Account number: 1750478443359255938 Pod Number/Letter: 15 C Production Floor: 3rd VPN Used: PHX |
| Dasig, Joshua | 02/01/2026 | 5:54 AM | 6:02 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 05:54 AM - 06:02 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got kicked out / cx still responding but suddenly the line got cut out / repull upp all the tools again Account number: 5326653962438114210 Pod Number/Letter: 18 - F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April EIN: 435061/jdasig |
| Visto, Josellel | 02/01/2026 | 7:20 AM | 7:24 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 07:20 AM - 07:24 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call and got kicked out Account number: none Pod Number/Letter: 15-A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dayalo, Czarina Joy | 02/01/2026 | 4:19 AM | 4:22 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/ DENALI ERROR WHILE ON AVAIL |
| Acoyong, Angel Joy | 02/01/2026 | 6:10 AM | 6:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Disconnected/PDA/Denali Error - after Break |
| Caballero, Raquel | 02/01/2026 | 8:05 AM | 8:10 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix disconnected after lunch |
| Dorado, Honey Mae | 02/01/2026 | 1:45 AM | 1:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix/PDA Disconnected/Froze |
| Denosta, Aprilyn | 02/01/2026 | 3:36 AM | 3:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA error |
| Esteban, Janelle | 02/01/2026 | 4:50 AM | 5:03 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix Froze then suddenly citrix disconnected need to set up again with the tools |
| Esportuno, John Paul | 02/01/2026 | 5:34 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then got disconnected. Needs to login again and pull up necessary tools and restart again. |
| Bunol, Alvin Joshua | 02/01/2026 | 5:35 AM | 5:45 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | sysdown while helping cx, citrix hard reset and had to wrap up the call to get back on queue |
| Matillano, Mary Grace | 02/01/2026 | 5:40 AM | 5:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue happened during avail/No account pulled up. |
| Miranda, Kyle Heaven | 02/01/2026 | 5:36 AM | 5:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while assisting the customer. Relaunch all tools after the call. |
| Raynaldo, Patricia Joanna | 02/01/2026 | 5:38 AM | 5:42 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA/Denali Error while on call. |
| Javier, Channa | 02/01/2026 | 5:33 AM | 5:35 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while on call |
| Denosta, Aprilyn | 02/01/2026 | 5:43 AM | 5:45 AM | Avaya Issue - Freeze | PDA error |
| Dorado, Honey Mae | 02/01/2026 | 5:47 AM | 5:53 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Issue happened during avail/No account pulled up |
| Atiga, Jessa | 02/01/2026 | 5:33 AM | 5:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze while cx on the line, Citrix disconnected need to pull up the tools again. |
| Borbon, Jeanilee | 02/01/2026 | 6:13 AM | 6:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Issue happened during my break/lunch. // Relaunch the Avaya/Citrix and it takes time for it to load. |
| Alvaira, Norallie | 01/01/2026 | 10:54 AM | 10:18 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze / denali error |
| Alvaira, Norallie | 01/29/2026 | 2:14 AM | 2:23 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze / denali error |
| Alvaira, Norallie | 01/29/2026 | 6:14 AM | 6:19 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | citrix froze / denali error |
| Alvaira, Norallie | 01/28/2026 | 6:25 AM | 6:33 AM | Avaya Issue - Freeze | kicked out of citrix / denali error / need to reset all tools |
| Alvaira, Norallie | 02/01/2026 | 12:25 AM | 12:39 AM | Avaya Issue - Freeze | kicked out of citrix / denali error / need to reset all tools |
| Alvaira, Norallie | 02/01/2026 | 4:27 AM | 4:34 AM | Avaya Issue - Freeze | citrix froze / denali error |
| Alvaira, Norallie | 02/01/2026 | 8:28 AM | 8:42 AM | Avaya Issue - Freeze | citrix froze / denali error |
| Mendoza, Julie Ann | 02/01/2026 | 4:37 AM | 4:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Waited for the Citrix to unfreeze but it did not, instead, got kicked out of Citrix. |
| Mendoza, Julie Ann | 02/01/2026 | 8:39 AM | 8:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Why it Exceeded 5 Minutes: Waited for the Citrix to unfreeze but it did not, instead. Reopen it together with the tools. |
| Tupaz, Alain Ray | 02/01/2026 | 3:22 AM | 3:37 AM | Avaya Issue - Freeze | Kicked out of Citrix need to restart all tools. |
| Aluad, Rose Ann | 02/01/2026 | 8:16 AM | 8:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Benid, Rose Anne | 02/01/2026 | 8:31 AM | 8:37 AM | No Audio - PDA/ other tools still functional | No audio/ Can't customer |
| Hierro, Alnie Glaze | 02/01/2026 | 7:56 AM | 8:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix Disconnected |
| Ofalla, Frank Danniel | 02/01/2026 | 8:08 AM | 8:15 AM | Citrix Froze - CONTACTS DISCONNECTED | KICKED OUT WHILE ON CALL |
| Dayalo, Czarina Joy | 02/01/2026 | 8:20 AM | 8:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Varcas, Shennar | 02/01/2026 | 3:34 AM | 3:40 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze |PDA Denali error. | restart PDA |
| Benid, Rose Anne | 02/01/2026 | 7:43 AM | 7:51 AM | Avaya Issue - Freeze | Citrix Disconnected/PDA/Denali Error - after Lunch |
| Deita, Kimberly | 02/01/2026 | 4:00 AM | 4:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze. PDA Error | Restarted PDA |
| Burbano, Maita | 02/01/2026 | 4:22 AM | 4:33 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze | |
| Burbano, Maita | 02/01/2026 | 8:23 AM | 8:36 AM | Avaya Issue - Freeze | Citrix/PDA Disconnected/Froze | |
| Pantaleon, Laurence | 02/01/2026 | 7:40 AM | 7:50 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | citrix froze, citrix restart while on lunch |
| Ligson, Jonnibelle | 02/01/2026 | 4:10 AM | 4:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze. PDA Error | Restarted PDA |
| Salgado, Janelle Marie | 02/01/2026 | 4:18 AM | 4:22 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze. PDA Error | Restarted PDA |
| So, Amber Mae | 02/01/2026 | 4:11 AM | 4:14 AM | Avaya Issue - Freeze | CITRIX FROZE WHILE ASSISTING CX, WHEN CTIRIX UNFROZE, I AM UNABLE TO HEAR ANY RESPONSES FROM THE OTHER LINE / PDA ERROR // CALL WAS ENDORSED FOR CB |
| So, Amber Mae | 02/01/2026 | 8:15 AM | 8:25 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | CITRIX FROZE WHILE ASSISTING CX. Citrix got dc. I AM UNABLE TO HEAR ANY RESPONSES FROM THE OTHER LINE // CALL WAS ENDORSED FOR CB |
| Saquita, Jashsen Mea | 02/01/2026 | 4:06 AM | 4:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out and PDA error | PDA Restart |
| Humpay, Elaine | 02/01/2026 | 4:26 AM | 4:27 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix kicked out and PDA error | PDA Restart |
| Ofalla, Frank Danniel | 02/01/2026 | 4:06 AM | 4:11 AM | Avaya Issue - Freeze | denali erorr while on ready |
| Valerio, Mark David | 02/01/2026 | 5:24 AM | 5:28 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA ERROR | RESTART PDA |
| Marcos, Lyka Joy | 02/01/2026 | 4:00 AM | 4:09 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Aluad, Rose Ann | 02/01/2026 | 3:40 AM | 3:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Relaunch the Avaya/Citrix and it takes time for it to load. |
| Ponsaran, Mary Flor | 02/01/2026 | 7:09 AM | 7:11 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX KICKOUT | PDA ERROR | RESTART PDA |
| Billones, Mark | 02/01/2026 | 1:32 AM | 1:43 AM | Avaya Issue - Freeze | Waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Billones, Mark | 02/01/2026 | 5:34 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | : Relaunch the Avaya/Citrix and it takes time for it to load. |
| Alojado, Geoven | 02/01/2026 | 4:18 AM | 4:28 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix Freeze/restart/ pull up tools / Avail / Avaya got disconnected |
| Billones, Mark | 02/01/2026 | 9:36 AM | 9:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | : Relaunch the Avaya/Citrix and it takes time for it to load. |
| Basas, Kirk Michael | 02/01/2026 | 4:09 AM | 4:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Start time: 4:09 AM citrix froze and disconnected while on call, Call ended: 4:15 AM, Went ready: 4:24 AM |
| Degala, Kent Lemuel | 02/02/2026 | 6:13 AM | 6:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA error |
| Sanchez, Mary Zhaineth | 02/02/2026 | 7:22 AM | 7:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 6:00 AM | 6:03 AM | Avaya Issue - Freeze | Denali error. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 7:31 AM | 7:37 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Sta Romana, Jett | 02/02/2026 | 7:30 AM | 7:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error while on call. Need to change PC. |
| Valencia, Paulyn Rose | 02/02/2026 | 7:46 AM | 8:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 02/02/2026 | 7:46 AM | 8:01 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 11:35 AM | 11:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 6:07 AM | 6:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and PDA error. |
| Buncalan, Joemil Bemaren | 02/02/2026 | 8:19 AM | 8:24 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Contact got disconnected. |
| Condino, Melissa | 02/02/2026 | 8:20 AM | 8:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Call got disconnected. |
| Billones, Vincent Paul | 02/02/2026 | 8:34 AM | 8:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Cabugao, Peter Kent | 02/02/2026 | 9:11 AM | 9:26 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze and disconnected. Need to transfer from 3rd floor to 5th floor. |
| Buncalan, Joemil Bemaren | 02/02/2026 | 9:15 AM | 9:19 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze after break. |
| Degala, Kent Lemuel | 02/02/2026 | 9:15 AM | 9:20 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and PDA error while on break. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 9:15 AM | 9:28 AM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected while on break. Need to re pull up tools. |
| Baulos, Bill Austin | 02/02/2026 | 6:45 AM | 7:22 AM | Citrix Latency - Change Citrix Server | Unable to log in to PDA. Received the error ‘Log in to extension.’ After restarting, another error appeared: ‘User signed in to another location.’ Issue was assisted by W.F Allan. |
| Alayon, Joeven | 02/02/2026 | 9:44 AM | 9:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Billones, Vincent Paul | 02/02/2026 | 11:34 AM | 11:40 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and PDA error. Call got disconnected. |
| Baulos, Bill Austin | 02/02/2026 | 11:29 AM | 11:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 02/02/2026 | 11:31 AM | 11:44 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Sta Romana, Jett | 02/02/2026 | 11:35 AM | 11:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Alayon, Joeven | 02/02/2026 | 6:32 AM | 6:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. |
| Bautista, Rochell | 02/02/2026 | 11:38 AM | 11:50 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze nd disconnected. Call got disconnected. |
| Pelaez, Ma Christine Joy | 02/02/2026 | 12:34 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 02/02/2026 | 12:31 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Condino, Melissa | 02/02/2026 | 12:30 AM | 12:55 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Alayon, Joeven | 02/02/2026 | 1:46 PM | 2:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and call got disconnected. |
| Sanchez, Mary Zhaineth | 02/02/2026 | 8:56 AM | 9:27 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. Need to re pull up tools. It takes time for citrix to pull up. |
| Macalintal, Hanna Jane | 01/30/2026 | 11:35 AM | 11:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Ciudad, Jerebel | 01/30/2026 | 11:40 AM | 11:47 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Pelaez, Ma Christine Joy | 01/30/2026 | 10:00 AM | 10:19 AM | Citrix Issue - Sitewide Downtime | Sitewide sysdown. |
| Sta Romana, Jett | 01/30/2026 | 12:31 PM | 12:45 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected while on lunch. |
| Baulos, Bill Austin | 01/30/2026 | 12:36 PM | 12:48 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Citrix froze and disconnected. |
| Alcazaren, Marivie | 01/24/2026 | 2:11 PM | 2:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alcazaren, Marivie | 02/02/2026 | 11:38 AM | 11:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. Need to wait for citrix to unfreeze and re pull up tools. |
| Cabantugan, Herjie | 02/02/2026 | 3:08 PM | 3:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| CabalQuinto, Shayne | 02/02/2026 | 3:05 PM | 3:10 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected. |
| CabalQuinto, Shayne | 02/02/2026 | 3:29 PM | 3:34 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected. |
| Sta Romana, Jett | 02/02/2026 | 3:36 PM | 3:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected while on call. |
| Bautista, Rochell | 02/02/2026 | 3:39 PM | 3:54 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Buncalan, Joemil Bemaren | 01/30/2026 | 12:56 PM | 1:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Bautista, Rochell | 01/30/2026 | 1:13 PM | 1:17 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze and contact disconnected. |
| Pelaez, Ma Christine Joy | 01/30/2026 | 12:53 PM | 1:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Valencia, Paulyn Rose | 01/30/2026 | 1:25 PM | 1:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Alayon, Joeven | 01/30/2026 | 1:56 PM | 2:10 PM | Citrix Disconnected/PDA/Denali Error - after Break | Citrix froze and disconnected. |
| Sanchez, Mary Zhaineth | 01/30/2026 | 1:57 PM | 1:10 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected. |
| Baguioro, Chybelle | 01/30/2026 | 2:40 PM | 2:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and contact disconnected. |
| Bernas, John Vincent | 01/31/2026 | 2:13 AM | 2:23 AM | Avaya Issue - Freeze | Assisted By: WF Allen |
| Francisco, April Rose | 01/30/2026 | 12:42 AM | 1:14 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: January 30,2026 Start Time: 12:42 AM End Time: 01:14 AM Issue: Got kicked out on Citrix while on ready .PDA on error Account Number: 5239327750920889511 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Jobelle |
| Borlado, Lady Mae | 02/02/2026 | 4:55 PM | 5:00 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Ofalla, Louis Kenneth | 02/02/2026 | 4:57 PM | 5:06 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Paulo, Pauline | 02/02/2026 | 6:07 PM | 6:18 PM | Avaya Issue - Freeze | Assisted By: Coach Ray |
| Delfin, Precious Eleanor | 02/02/2026 | 4:06 PM | 4:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Quirino, Rio Mae | 02/02/2026 | 4:31 PM | 4:33 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Degoma, Rachel | 02/02/2026 | 4:08 PM | 4:15 PM | Avaya Issue - Freeze | Valid Error |
| Pacurza, Rhea | 02/02/2026 | 6:24 PM | 6:39 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Ray |
| Birog, Sam Ryan Louise | 02/02/2026 | 7:25 PM | 7:31 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Bacuta, Rodelyn | 02/02/2026 | 7:31 PM | 7:37 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Pangilinan, Diego Carlo | 02/02/2026 | 6:15 PM | 6:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: WF Allen |
| Bernas, John Vincent | 02/02/2026 | 6:56 PM | 7:19 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Carlos, Anna Mae | 02/02/2026 | 7:45 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Aguilar, Leanne Kaye | 02/02/2026 | 7:40 PM | 7:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Dalmino, Josie | 02/02/2026 | 7:48 PM | 7:52 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Bilbao, Kryztelle Faith | 02/02/2026 | 7:47 PM | 7:50 PM | Citrix Latency - Change Citrix Server | N/A |
| Dariagan, Esequela May | 02/02/2026 | 7:49 PM | 8:00 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Barroa, Cyrene | 02/02/2026 | 7:54 PM | 8:01 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?:yes Who was the callback endorsed to: Mentor Darwin Assisted By: Coach Ray |
| Altamia, Margie Ann | 02/02/2026 | 7:53 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Martus, Feleah Mae | 02/02/2026 | 7:52 PM | 8:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: TL CJ |
| Habulan, Nicole | 02/02/2026 | 8:03 PM | 8:16 PM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Nobleza, Ronelyn | 02/02/2026 | 7:58 PM | 8:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Nuguid, John Carlo | 02/02/2026 | 8:08 PM | 8:20 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Delfin, Precious Eleanor | 02/02/2026 | 8:19 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Degoma, Rachel | 02/02/2026 | 8:13 PM | 8:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Delfin, Precious Eleanor | 02/02/2026 | 4:16 PM | 4:16 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Ebacuado, Khaleen Kaye | 02/02/2026 | 4:20 PM | 4:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Contillo, Jerome | 02/02/2026 | 7:10 PM | 7:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| PDA error |
| Baler, Nathaniel Victor | 02/02/2026 | 8:30 PM | 8:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix froze while working on case. Denali error. |
| Quirino, Rio Mae | 02/02/2026 | 8:33 PM | 8:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Carlos, Anna Mae | 02/02/2026 | 8:37 PM | 8:47 PM | Avaya Issue - Freeze | Valid Error |
| Duatin, Marbee Darryl | 02/02/2026 | 5:23 PM | 5:25 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: audio settings checked by wf allen garcia |
| Diamonon, Fons Fernando | 02/02/2026 | 5:16 PM | 5:29 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and gets disconnected eventually, relogged in to citrix but the call was no longer active | delivered gs while the call is in avaya | no audio |
| Sobredo, Mark Bryan | 02/02/2026 | 5:33 PM | 5:36 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: No Audio - PDA/Other Tools still functional - Looked into my tools and restarted PDA and stamped on ready |
| Diama, Joana Marie | 02/02/2026 | 7:11 PM | 7:14 PM | No Audio - PDA/ other tools still functional | Detailed Explanation: Suddenly lost the audio for 3 consecutive calls after a long call. Other tools are still functional. Had to restart the Avaya and PDA then stamped to Ready. |
| Diocena, Karl Vincent | 02/02/2026 | 7:48 PM | 7:50 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: While on break the citrix froze and VPN disconnected | had to restart VPN and relogin in on avaya and denali |
| Alovera, Rosalie | 02/02/2026 | 7:45 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: citrix froze, audio disappeared. call disconnected while cx is trying to reset the password. restarted and stamp on break. |
| Acevedo, Maria Therese Anne | 02/02/2026 | 7:43 PM | 7:46 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: while on break denali errors_ disconnected denali and re-login |
| Dimo, Charisse | 02/02/2026 | 7:54 PM | 8:04 PM | Citrix Disconnected/PDA/Denali Error - after Break | Detailed Explanation: Kicked out of citrix while on break. Had to restart citrix, tools and avaya/PDA |
| Jalocon, Marites | 02/02/2026 | 8:36 PM | 8:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on chat. Contact disconnected || need to repull up Citrix, Avaya, denali and tools |
| Sobredo, Mark Bryan | 02/02/2026 | 8:41 PM | 8:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Duatin, Marbee Darryl | 02/02/2026 | 8:43 PM | 8:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, quit avaya due its frozen, having issue to pull up avaya |
| Flores, Angelica | 02/02/2026 | 8:34 PM | 8:37 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while on ready kick out from citrix need to login to VPN and avaya and set up tools again |
| Cordovero, Jinky | 02/02/2026 | 8:32 PM | 9:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Pda error while handing a case |
| Iguis, Jessa | 02/02/2026 | 9:25 PM | 9:30 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. |
| Pancho, Ednamae | 02/02/2026 | 8:07 PM | 8:17 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Caingcoy, Rolly | 02/02/2026 | 4:00 PM | 4:25 PM | Avaya Issue - Freeze | N/A |
| Caingcoy, Rolly | 02/02/2026 | 8:16 PM | 8:28 PM | Avaya Issue - Freeze | N/A |
| Caingcoy, Rolly | 02/02/2026 | 8:16 PM | 8:28 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Sobredo, Mark Bryan | 02/02/2026 | 6:27 PM | 6:47 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze - Citrix Froze - Contacts Disconnected - SPARK ISSUES - SPARK UNABLE TO LOAD. Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Borlado, Lady Mae | 02/02/2026 | 8:59 PM | 9:07 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Arbis, Klarenz | 02/02/2026 | 9:18 PM | 9:28 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Diamonon, Fons Fernando | 02/02/2026 | 9:26 PM | 9:49 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | citrix froze and eventually got kicked out but the audio is still on. Had to assist cx while outside of citrix. Had troubles pulling up citrix as well and needed to hard reset PC. Had to restart all tools and avaya/PDA |
| Ofalla, Louis Kenneth | 02/02/2026 | 9:28 PM | 9:35 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Gregorio, Jester | 02/02/2026 | 5:00 PM | 5:07 PM | Citrix Latency - Change Citrix Server | Citrix latency had to pull up Citrix, Avaya, VPN, and PDA. Avaya and Citrix took time to load. Additional setup was required. |
| Dorado, Ricardo Jesus III | 01/28/2026 | 7:57 PM | 8:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid. |
| Gregorio, Jester | 02/02/2026 | 8:19 PM | 8:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected | Had to Pull up Citrix, AVAYA, VPN and PDA | Avaya and Citrix took time to pull up | Had to set up | |
| Ang, Princess | 02/02/2026 | 4:09 PM | 4:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | valid. |
| Preciosa, Marie Antonette | 02/01/2026 | 10:43 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 10:43 PM- 10:45 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): need to logout to change tele connector due to audio issue. Contact endorse for callback. Account number: 1698520545523715523 Pod Number/Letter: 19 - G Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen || Coach Tania EIN: 433956/mpreciosa |
| Jimenez, Jenefer | 02/02/2026 | 10:07 PM | 10:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/1/2026 Start Time End Time: 10:07 PM - 10:08 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while waiting for a call Account number: none Pod Number/Letter: 19-F Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Pangilinan, Diego Carlo | 02/02/2026 | 8:43 PM | 8:53 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Was the call disconnected?: Yes Who was the callback endorsed to: Call backers Assisted By: Coach Ray |
| Bacuta, Rodelyn | 02/02/2026 | 9:57 PM | 10:08 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Tayco, Khevin | 01/30/2026 | 1:42 AM | 1:48 AM | Citrix Issue - Sitewide Downtime | changed to error status then needs to restart avaya because status can't be change to ready |
| Tayco, Khevin | 02/02/2026 | 10:00 PM | 10:02 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | unable to log in due to system down " log in failed status - contact your administrator |
| Tayco, Khevin | 01/30/2026 | 5:40 AM | 5:46 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Kicked out of Citrix. Needed to relaunch |
| Baranda, Patricia Ann | 01/30/2026 | 4:37 AM | 4:41 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | When I returned from lunch, I found that the system was down. |
| Carlos, Anna Mae | 02/02/2026 | 10:38 PM | 10:40 PM | Avaya Issue - Freeze | Valid Error |
| Baranda, Patricia Ann | 01/30/2026 | 12:05 AM | 12:11 AM | Citrix Issue - Sitewide Downtime | pda error cx got disconnected |
| Peral Jr, Teodolfo | 01/30/2026 | 2:29 AM | 2:32 AM | Citrix Issue - Sitewide Downtime | PDA error, and kick out from citrix while on AVAIL |
| Ariaga, Trixie | 01/30/2026 | 1:31 AM | 1:38 AM | Avaya Issue - Freeze | PDA Error | VPN Unreachable | Had to restart AVAYA |
| Birog, Sam Ryan Louise | 02/02/2026 | 10:40 PM | 10:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Cabuslay, Ma Richelle | 02/02/2026 | 7:44 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Call disconnected then PDA went to error. Then live chat activated. Needed to assist my Cx before restarting my PDA |
| Ayuda, Ma Victoria | 01/29/2026 | 6:11 AM | 6:16 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Teammate's citrix was froze. Affected account: *1982593587711686124 |
| Agana, Glendalyn | 02/02/2026 | 8:02 PM | 8:14 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | While on a call, citrix freeze for about 5 minutes then got kicked out. Repull up tools |
| Alkonga, Abigail | 02/02/2026 | 7:50 PM | 8:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Need to pull up tools | got kick to citrix took a while to pull up avaya | |
| Caldea, Anne Emirald | 02/01/2026 | 7:53 PM | 8:07 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on call. Need to pull up my tools again. |
| Caldea, Anne Emirald | 02/02/2026 | 7:49 PM | 8:03 PM | Citrix Froze - CONTACTS DISCONNECTED | Citrix froze for more than 2 minutes. Avaya can't login, need to repull up avaya again. While waiting for Avaya to pull up, citrix suddenly got disconnected. Need to pull up all of my tools again. |
| Upod, Nina Marie | 02/02/2026 | 7:47 PM | 7:58 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Need to restart citrix, vpn, pda. 3 calls got disconnected due to audio loss. |
| Federiso, Maria Angela | 02/02/2026 | 10:00 PM | 10:09 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Loading |
| Viejo, Jerilee | 02/02/2026 | 9:40 PM | 10:25 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya & PDA load |
| Formelos, Diana Joy | 02/02/2026 | 10:00 PM | 10:11 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Ofialda, Jamael | 02/02/2026 | 10:00 PM | 10:40 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Selorio, Kathleen Joyce | 02/02/2026 | 10:19 PM | 10:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Busquit, Crislen | 02/02/2026 | 10:00 PM | 10:01 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix downtime/tools/teams/denali not pulling up until 10:55/wf advised me to switch citrix server |
| Contillo, Jerome | 02/02/2026 | 11:21 PM | 11:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| citrix disconnected |
| Quibrantar, John Paul Phillip | 02/02/2026 | 10:00 PM | 10:05 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | n/a |
| Salcedo, Angelie | 02/02/2026 | 10:05 PM | 10:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Screen freeze while handling two chats before stamping ready |
| Virgo, Jeniebabes | 02/02/2026 | 11:30 PM | 11:35 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Cabe, Marchelle | 02/02/2026 | 11:30 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | PDA/Denali Error |
| Upod, Nina Marie | 02/02/2026 | 11:52 PM | 12:02 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | N/A |
| Tanong, Kelly | 02/02/2026 | 6:34 PM | 6:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Franco, Doreen | 02/02/2026 | 6:36 PM | 6:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Celoso, Ma Christina | 02/02/2026 | 6:53 PM | 6:59 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | N/A |
| Dicon, Reymelyn Grace | 02/02/2026 | 7:01 PM | 7:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ponsaran, Andrea Kaye | 02/02/2026 | 11:39 PM | 11:45 PM | Citrix Froze - CONTACTS DISCONNECTED | N/A |
| Gabucay, Canskie | 02/02/2026 | 7:36 PM | 7:45 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Abag, Jay | 02/02/2026 | 7:54 PM | 8:08 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Guevara, Prince Carl | 02/02/2026 | 11:48 PM | 11:57 PM | Citrix Latency - Change Citrix Server | N/A |
| Ponsaran, Girlie | 02/02/2026 | 8:40 PM | 8:46 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Adonay, Lorena | 02/02/2026 | 8:36 PM | 8:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sarmiento, Xian Yan | 02/02/2026 | 11:53 PM | 11:58 PM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Dela Cruz, Juhanah | 02/02/2026 | 9:12 PM | 9:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 02/02/2026 | 8:50 PM | 8:57 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Dariagan, Esequela May | 02/02/2026 | 11:49 PM | 12:05 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Tanong, Kelly | 02/02/2026 | 10:03 PM | 10:13 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Cortez, Janielow | 02/02/2026 | 10:34 PM | 10:38 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pancho, Ednamae | 02/02/2026 | 12:00 AM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Break | N/A |
| Nobleza, Ronelyn | 02/02/2026 | 11:14 PM | 11:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Oquendo, Jemart | 02/02/2026 | 11:50 PM | 11:59 PM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Dorado, Ricardo Jesus III | 02/02/2026 | 11:58 PM | 12:23 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix disconnected while on OBC | Contact disconnected, Had to repull Citrix and It was still on pending break even though I reset the VPN and Avaya, Had to restart Avaya, VPN, Citrix and PDA, Had to repull all tools afterwards and track System Issue. Assisted by: TL Jesmark |
| Nobleza, Ronelyn | 02/02/2026 | 11:59 PM | 12:11 PM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Alcones, Paula Jane | 02/02/2026 | 11:17 AM | 11:20 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | on call, scree froze | no response heard from the CX, ghost spiel |
| Delfin, Precious Eleanor | 02/02/2026 | 12:21 AM | 12:23 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Alkonga, Abigail | 02/02/2026 | 11:54 PM | 12:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Need to pull up tools | got kick to citrix took a while to pull up avaya | restarted PC as teams keep on loading ` |
| Bernales, Joseph | 02/02/2026 | 4:00 PM | 4:14 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Quicoy, Febelyn | 02/02/2026 | 4:10 PM | 4:18 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Aguilar, Leanne Kaye | 02/02/2026 | 11:39 PM | 11:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze and got kicked out from citrix .Connection lost . need to restart and start pullup my navigating tools. having issues with Avaya. Placed note on the account. endorsed for a callback. |
| Barrios, Michael | 02/02/2026 | 4:45 PM | 4:47 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Begaso, Jestine Marie | 02/02/2026 | 4:40 PM | 4:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| De Jose, Jan Cedrex | 02/02/2026 | 4:43 PM | 4:56 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Dasig, Symon John | 02/02/2026 | 4:00 PM | 4:04 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Conlu, Ma Josefa | 02/02/2026 | 7:34 PM | 7:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Bautista, Demmeth | 02/02/2026 | 11:42 PM | 12:06 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Encountered system issue while assisting the cx. Citrix froze and kick out by Citrix. Hard reset |
| Zulieta, Vanessa | 02/02/2026 | 7:40 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Gonzales, Jovelyn | 02/02/2026 | 7:49 PM | 7:50 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ciudad, John Lawrence | 02/02/2026 | 5:15 PM | 5:36 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| Caldea, Anne Emirald | 02/02/2026 | 11:38 PM | 11:53 PM | Citrix Disconnected/PDA/Denali Error- after Training Meeting | Citrix froze for more than 2 minutes while on TM. PDA error changing states. Citrix suddenly got disconnected while trying login |
| Tambong, Levi | 01/30/2026 | 5:46 AM | 5:54 AM | Avaya Issue - Freeze | resolved |
| Acervo, Erika | 02/02/2026 | 7:35 PM | 8:00 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Hari-on, Marrienne | 02/02/2026 | 4:00 PM | 4:20 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Cannot login to pda, PDA keeps on getting error and please enable headset error message, had to restart and change citrix but still did not work and had to change station instead |
| Polvorosa, Trezia Mae | 02/02/2026 | 7:58 PM | 8:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Formelos, Diana Joy | 01/30/2026 | 5:50 AM | 5:58 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | resolved |
| Ponsaran, Khrystmund | 02/18/2026 | 4:00 PM | 4:10 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Dasig, Symon John | 02/02/2026 | 6:59 PM | 7:05 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Majen, Jenylyn | 01/30/2026 | 6:06 AM | 6:12 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Quicoy, Febelyn | 02/02/2026 | 8:12 PM | 8:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Ibanez, Anacel | 02/02/2026 | 9:56 PM | 11:01 PM | Citrix Latency - Change Citrix Server | Citrix disconnect while on break unable to pull up avaya/pda unable to log in to citrix/ need to restart Pc twice Citrix denied log in error |
| Diaz, Frenmar | 01/30/2026 | 5:51 AM | 5:54 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | resolved |
| Cuare, Rey John | 02/02/2026 | 8:42 PM | 8:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| Aluad, Rose Ann | 02/02/2026 | 12:10 AM | 12:12 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Iguis, Jessa | 02/02/2026 | 12:43 AM | 12:48 AM | Citrix Latency - Change Citrix Server | Name: Jessa Iguis Shift Date: 02/02/26 Start Time: 12:43 AM End Time: 2:48 AM Issue: Citrix became unresponsive, requiring me to stop billable time to avoid the case from continuously reappearing. Account Number: 2029430620175309733 Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: POD # & Letter: 13- B Production Floor: 5th floor VPN Used: LVS - HDX Assisted By: Coach Jobelle Geronimo (CW) |
| Biclar, Andreia Sacci | 02/02/2026 | 8:40 PM | 8:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: CoachJerelyn |
| Ebacuado, Khaleen Kaye | 02/01/2026 | 1:52 AM | 1:56 AM | Avaya Issue - Freeze | While on ready PDA Error, Avaya took too long to pull up. |
| Zapico, Rosario | 02/02/2026 | 10:02 PM | 10:03 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | resolved |
| Ciudad, John Lawrence | 02/02/2026 | 9:19 PM | 9:35 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| Hierro, Alnie Glaze | 02/02/2026 | 12:16 AM | 12:19 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze || Denali Error |
| Ebacuado, Khaleen Kaye | 02/02/2026 | 4:01 PM | 4:23 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze, Avaya took a while to pull up and had to restart it. |
| De Jose, Jan Cedrex | 02/02/2026 | 8:45 PM | 8:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| Donguines, Dia | 02/02/2026 | 10:41 PM | 10:54 PM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Dia Donguines Shift Date: 2 February 2026 Start Time: 10:41 pm End Time: 10:54 pm Issue: Kicked out of Citrix while on lunch- VPN took a while to pull up Account Number: N/A Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 6-B Production Floor: 5th floor VPN Used: PHX Assisted By: Coach Belle |
| Zapico, Rosario | 02/02/2026 | 10:20 PM | 10:25 PM | Citrix Froze - CONTACTS DISCONNECTED | resolved |
| Degoma, Rachel | 02/02/2026 | 12:15 AM | 12:26 AM | Citrix Disconnected/PDA/Denali Error - after Break | Valid Error |
| Dasig, Symon John | 02/02/2026 | 8:07 PM | 8:23 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Franco, Doreen | 02/02/2026 | 10:24 PM | 11:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Ibanez, Anacel | 01/29/2026 | 1:35 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | //Citrix froze// vpn disconnected//avaya take time to pull up |
| Ropa, Nina Grace | 02/02/2026 | 9:30 PM | 9:34 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time: 9:30 pm End Time: 9:34 pm Issue: Citrix Froze. PDA on error Account Number: n/a Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 14-G Production Floor:5th floor VPN Used: PHX Assisted By: Coach Belle |
| Quirino, Rio Mae | 02/02/2026 | 12:36 AM | 12:41 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Durana, Alysa Charamae | 02/02/2026 | 7:36 PM | 7:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call / Citrix disconnect have to re pull up / restart Avaya takes too long for it to pull up/ PDA error |
| Gloria, Arielle Marie | 02/02/2026 | 11:09 AM | 11:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Dorado, Ricardo Jesus III | 02/02/2026 | 12:39 AM | 12:46 AM | Citrix Froze - CONTACTS DISCONNECTED | Valid Error |
| Durana, Alysa Charamae | 02/02/2026 | 11:37 PM | 11:50 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix Froze while on call / Citrix disconnect have to re pull up Citrix / PDA error / restart Avaya because unable to dial |
| Basas, Kirk Michael | 02/02/2026 | 11:30 PM | 12:06 AM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Begaso, Jestine Marie | 02/02/2026 | 10:45 PM | 10:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) | WF Allen Garcia |
| Talabucon, Michelle | 02/02/2026 | 4:32 PM | 4:40 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Basas, Kirk Michael | 02/02/2026 | 12:21 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assist the tm to open citrix (azure) to assist the customer first before restarting and stamp on ready again. |
| Legaspi, Amiel Dave | 02/02/2026 | 11:35 PM | 11:48 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Patron, Precious Kaye | 02/02/2026 | 4:30 PM | 4:45 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Gallofin, Rach Mary | 02/02/2026 | 11:44 PM | 12:02 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Avaya froze taking too long to pull up |
| Hari-on, Marrienne | 02/02/2026 | 4:00 PM | 4:25 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Acervo, Erika | 02/02/2026 | 11:37 PM | 11:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach kaylen |
| De Honor, Cezarah Marie | 02/02/2026 | 5:03 PM | 5:20 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Bacuta, Rodelyn | 02/02/2026 | 11:34 PM | 11:51 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | keeps on getting kicked out from citrix multiple times, pulled up all the tools and had a hard time pulling up avaya |
| De Honor, Cezarah Marie | 02/02/2026 | 4:00 PM | 4:10 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Alsagon, Loriely Anne | 02/02/2026 | 12:17 AM | 1:30 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Sysdown while on lunch, had to repull up tools took time for the citrix to pull up |
| Cabuslay, Ma Richelle | 02/02/2026 | 11:34 PM | 11:35 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Call disconnected then PDA went to error. Then live chat activated. Needed to assist my Cx before restarting my PDA |
| Dasig, Symon John | 02/02/2026 | 10:58 PM | 11:07 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Falco, Maeriluz | 02/02/2026 | 5:19 PM | 5:40 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Candoleta, Janine Pearl | 02/18/2026 | 5:00 PM | 5:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX froze and pda error |
| Mateo, Mary Claresse | 02/02/2026 | 6:29 PM | 7:00 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | CITRIX disconnected/ kick out need to assistance to workforce for latency of my Citrix. Re pull up all tools. |
| Conlu, Ma Josefa | 02/02/2026 | 12:01 AM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Bayhon, Katrina | 02/02/2026 | 6:13 PM | 6:27 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and PDA error / Had a hard time to repull up my Avaya / Call endorsed for Callback |
| Falco, Maeriluz | 02/02/2026 | 5:19 PM | 5:35 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Arbis, Klarenz | 02/02/2026 | 7:04 PM | 7:39 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Unable to login | Unable to pull up avaya | Had to change pc | pull up tools again |
| Gonzales, Jovelyn | 02/02/2026 | 12:01 AM | 12:06 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Assisted By: Coach Allie |
| Polvorosa, Trezia Mae | 02/02/2026 | 11:59 PM | 12:11 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Arbis, Klarenz | 02/02/2026 | 7:41 PM | 7:48 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | No account pulled up | audio issue | did ghost spiel | had to log out | |
| Dap-og, Florence | 02/02/2026 | 6:58 PM | 7:15 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Biclar, Andreia Sacci | 02/02/2026 | 12:40 AM | 12:45 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach allie |
| Barrios, Michael | 02/02/2026 | 12:49 AM | 12:52 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie |
| Lagumbay, Daniela Marie | 02/02/2026 | 6:30 PM | 6:35 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and PDA error / Call endorsed for Callback |
| Begaso, Jestine Marie | 02/02/2026 | 12:42 AM | 1:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: coach Allie Rose Lequip (CW) |
| Oquendo, Romel John | 02/02/2026 | 6:30 PM | 6:42 PM | Citrix Froze - CONTACTS DISCONNECTED | CITRIX froze and PDA error / Call endorsed for Callback |
| Dilla, Ronald | 02/02/2026 | 6:59 PM | 7:20 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Gallofin, Rach Mary | 02/02/2026 | 7:40 PM | 7:50 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Francisco, April Rose | 02/02/2026 | 12:42 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: February 2, 2026 Start Time: 12:42 AM End Time: 12:55 AM Issue: Got kicked out on Citrix while on ready. Restart PDA Account Number:5572803259710572608 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Jobelle |
| Francisco, April Rose | 02/02/2026 | 9:39 PM | 9:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Shift Date: February 2, 2026 Start Time: 09:39 PM End Time: 09:43 PM Issue: Citrix froze while on ready. Account Number: 1709650740686188902 Was the call disconnected?:N/A Was a customer callback required?:N/A Who was the callback endorsed to?:N/A Ticket: N/A POD # & Letter: 6-A Production Floor:5th floor VPN Used: PHX Assisted By: Coach Jobelle |
| Guevarra, Lander John | 02/02/2026 | 7:34 PM | 7:43 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Lander John Guevarra Shift Date: 2 February 2026 Start Time: 7:34 PM End Time: 7:43 PM Issue: PDA error while on break Account Number: n/a Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Lopez, Jocelyn | 02/02/2026 | 5:17 PM | 5:34 PM | Citrix Latency - Change Citrix Server | Citrix latency |
| Lopez, Jocelyn | 02/02/2026 | 5:17 PM | 5:34 PM | Citrix Latency - Change Citrix Server | Name: JD GRACE CORTES Shift Date: 02/02/2026 Start Time: 05:12 PM End Time: 05:43 PM Issue: Had to change station because tele connectors is not working well and audio issue. cx cannot hear me clearly. Avaya takes time to load, had to do avaya fix a few times but still the same, need to restart PC and pull up avaya again, avaya takes time to load. had to re pull up. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4 - D Production Floor: 5TH FLOOR VPN Used: PHX |
| Guevarra, Lander John | 02/02/2026 | 5:00 PM | 5:02 PM | No Audio - PDA/ other tools still functional | Name: Lander John Guevarra Shift Date: 2 February 2026 Start Time: 5:00 PM End Time: 5:02 PM Issue: PDA IDLE after ready Account Number: n/a Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: N/A POD # & Letter: 14-B Production Floor: 5th floor VPN Used: PHX Assisted By: coach Jobelle Geronimo (CW) |
| Ibanez, Anacel | 02/02/2026 | 6:35 PM | 6:50 PM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Name: Anacel Ibanez Shift Date: 02/02/2026 Start Time:06:35PM End Time: 06: 50 PM Issue: VPN disconnect need to restart avaya and pda Account Number: 5609430231502759399 Was the call disconnected?: yes Was a customer callback required?:Calbacker Who was the callback endorsed to?: yes Ticket: POD # & Letter: 18-G Production Floor: 5th |
| Ang, Princess | 02/02/2026 | 12:53 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected | chat not disconnected | needs to reply on chat while before can stamp ready on PDA |
| Espolong, Kim Robert | 02/02/2026 | 5:35 PM | 6:11 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Kim RObert . Espolong Shift Date: 02/02/2026 Start Time: 05:35 PM End Time: 06:11 PM Issue: pc got automatic shutdown | had to re pull up tools Account Number: 1938948068389613445 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbacker Ticket: POD # & Letter:15-B Production Floor: 5TH FLOOR VPN Used: PHX |
| Paulo, Pauline | 02/02/2026 | 9:29 PM | 9:52 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Assisted By: Coach Ray |
| Awayan, Andrea | 02/02/2026 | 7:11 PM | 7:27 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Andrea Awayan Shift Date: 02/02/2026 Start Time: 7:11:06 PM End Time: 7:27:11 PM Issue:avaya logged during break denali error Account Number: no Was the call disconnected?: no Was a customer callback required?:no Who was the callback endorsed to?: Ticket: POD # & Letter:4 e Production Floor: 5TH FLOOR VPN Used: PHX |
| Pacurza, Rhea | 02/02/2026 | 9:39 PM | 9:53 PM | Citrix Froze - CONTACTS DISCONNECTED | Was the call disconnected?: yes Was a customer callback required?: yes Who was the callback endorsed to?:Darwin |
| Salas, Ma Joyce | 02/02/2026 | 7:25 PM | 7:40 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 2/2/2026 Start Time: 7:25 PM End Time: 7:40 PM Issue: Citrix froze and VPN got disconnected. When it was reconnected there's no audio at all. I had to repull-up all the tools again Account Number: 1938102928233273007/ 1451180124369702361/ 1206405997200658783 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: any Ticket: POD # & Letter: 4F Production Floor: 5th VPN Used: PHX |
| Artates, Micha Ella | 02/02/2026 | 6:25 PM | 6:55 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Micha Ella Artates Shift Date: 2/2/2026 Start Time: 6:25 PM End Time: 6:55PM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in had to finish 15 mins call after kicked is still on the line. I had to restart Citrix multiple times and reopen all the tools. Account Number: Was the call disconnected?: N Was a customer callback required?: N Who was the callback endorsed to?: N Ticket: POD # & Letter: 4B Production Floor: 5th VPN Used: PHX |
| Bacas, Maxine Rose | 02/02/2026 | 7:41 PM | 8:16 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Name: Maxine Rose Bacas Shift Date: Feb. 2, 2026 Start Time: 7:41 PM End Time :8:16 PM Issue: Citrix froze while on call/ Citrix kicked out/ No audio/Cx is still on the line so I had to deliver ghost spiel after 2 minutes and repull up Citrix// ALL TOOLS DISAPPEARED/ RE PULL UP/ AVAYA TAKES TIME TO PULL UP/ VPN WON'T LOGIN/ TL ALLEN RESTARTED MY PC Account Number: 1812311873016272833 Was the call disconnected?: YES Was a customer callback required?: No as cx called after me Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4- A Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: TL ALLEN |
| Artates, Micha Ella | 02/02/2026 | 7:45 PM | 8:15 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Micha Ella Artates Shift Date: 2/2/2026 Start Time: 7:45 PM End Time: 8:15 PM Issue: I was kicked out of Citrix while I was on a break. I tried to log back in to Citrix, but it only showed a white screen. I had to restart my PC and Citrix multiple times and reopen all the tools. Account Number: Was the call disconnected?: N Was a customer callback required?: N Who was the callback endorsed to?: N Ticket: POD # & Letter: 4B Production Floor: 5th VPN Used: PHX Assisted by: WF Allen |
| Sanguillosa, Rhea | 02/02/2026 | 8:50 PM | 9:02 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Rhea Sanguillosa Shift Date: 02-02-26 Start Time: 08:50 PM End Time: 09:02 PM Issue: citrix froze//pull up Avaya// Account Number: *2171188995542935691 Was the call disconnected?: No Was a customer callback required?: NO Who was the callback endorsed to?: NO Ticket: POD # & Letter:18-F Production Floor: 5th VPN Used: PHX Assisted By: Mentor Tel |
| Arellano, Bea Luz | 02/02/2026 | 8:39 PM | 9:06 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 02/02/2026 Start Time: 8:39 PM End Time: 9:06 PM Issue: Citrix froze and I got kicked out. I needed to restart my PC because I couldn’t pull up Avaya. The restart took some time, and after logging back in, my tools disappeared, so I had to open them again. Account Number: 1862497394269413085 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: NO AVAIL CALLBACKER BUT ALREADY REQUESTED FOR CB Ticket: POD # & Letter: 4-C Production Floor: 5th Floor VPN Used: PHX |
| Ordines, Kent Lester | 02/02/2026 | 9:00 PM | 9:15 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 2-2-2026 Start Time: 9:00PM End Time: 9:15PM Issue: //citrix froze//vpn disconnected// restarted avaya Account Number: 1773303848915903831 Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 18-B Production Floor: 5th VPN Used: PHX |
| Bermudes, James | 02/02/2026 | 9:22 PM | 9:26 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: James Bermudes Shift Date: 02-02-26 Start Time: 09:22 PM End Time: 09:26 PM Issue: Citrix froze //Avaya and VPN Disconnected// PDA Error// need to restart Avaya and VPN Account Number: *6060312854330791500 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Mentor Deigo Ticket: POD # & Letter:18-D Production Floor: 5th VPN Used: PHX Assisted By: Mentor Tel |
| Bernas, John Vincent | 02/02/2026 | 10:48 PM | 10:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Borlado, Lady Mae | 02/02/2026 | 1:01 AM | 1:09 AM | Citrix Froze - CONTACTS DISCONNECTED | Reason: PDA Error / Call not disconnected / Pulled up the avaya |
| Villegas, Ruella Jane | 02/02/2026 | 7:38 PM | 8:56 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Lopez, Jocelyn | 02/02/2026 | 9:21 PM | 9:31 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 02/02/2026 Start Time: 09:21 PM End Time: 09:31 PM Issue: VPN disconnected while on call / PDA error but was able to finished the call. Account Number: 1355248442453164146 Was the call disconnected?: NA Was a customer callback required?: NA Who was the callback endorsed to?: NA Ticket: POD # & Letter: 18-C Production Floor: 5th VPN Used: PHX |
| Barroa, Cyrene | 02/02/2026 | 11:45 PM | 11:55 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Caingcoy, Rolly | 02/02/2026 | 12:23 AM | 12:33 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Issue: Citrix disconnected while on break | Need to restart Citrix, restart Avaya and pull-up tools again |
| Iguin, Harlyn Mae | 02/02/2026 | 1:01 AM | 1:07 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | waited for the avaya to show up |
| Cortes, Jd Grace | 02/02/2026 | 9:27 PM | 9:46 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 02/02/2026 Start Time: 09:27 PM End Time: 09:46 PM Issue: System freeze while on call, took 6mins for citrix to disconnect/ got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load Account Number: 1999520645294407403 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 4 - D Production Floor: 5TH FLOOR VPN Used: PHX |
| Sabolbora, Angel Gennie | 02/02/2026 | 7:41 PM | 8:05 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Espedillon, Edelmar | 02/02/2026 | 1:39 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: PDA Error and Avaya logged out |
| Espolong, Kim Robert | 02/02/2026 | 10:10 PM | 10:32 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kim Robert M. Espolong Shift Date: 02/02/2026 Start Time: 10:10 PM End Time: 10:32 PM Issue: system freeze while on call citrix got kick out have to hard restart pc and re pull up tools Account Number: 1606915992938566174 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 15 - B Production Floor: 5TH FLOOR VPN Used: PHX |
| Salas, Ma Joyce | 02/02/2026 | 11:15 PM | 11:41 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Ma. Joyce Salas Shift Date: 2/2/2026 Start Time: 11:15 PM End Time: 11:41 PM Issue: Citrix froze and VPN got disconnected. I had to repull-up all the tools and the Citrix needs to be fixed and restart twice as it is not working properly. Account Number: 4830570641011325777 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: any Ticket: POD # & Letter: 4F Production Floor: 5th VPN Used: PHX Assisted by: |
| Altamia, Margie Ann | 02/02/2026 | 11:55 PM | 12:02 PM | Citrix Issue - Sitewide Downtime | Issue: system issue while on break, avaya disconnected |
| Awayan, Andrea | 02/02/2026 | 11:12 PM | 11:40 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Andrea Awayan Shift Date: 02/02/2026 Start Time: 11:22:32 PM End Time: 11:40:11 PM citrix got disconnected avaya acting up. have to record or track the sysdown and call backs. Account Number: 2045771435935669687/ 1460410566674802289 Was the call disconnected?:yes Was a customer callback required?: yes Who was the callback endorsed to?: Ticket: POD # & Letter:4 e Production Floor: 5TH FLOOR VPN Used: PHX |
| Martus, Feleah Mae | 02/02/2026 | 11:53 PM | 12:05 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Assisted By: Coach Ray |
| Bandellon, Razel Ann | 01/30/2026 | 9:55 AM | 9:55 AM | Avaya Issue - Freeze | Error while avail |
| Anisco, Jess Kendrick | 02/02/2026 | 7:50 PM | 8:05 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Artates, Micha Ella | 02/02/2026 | 12:00 AM | 12:21 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Micha Ella Artates Shift Date: 2/2/2026 Start Time: 12:00 M End Time: 12 :21 AM Issue: Screen froze during the call. I was kicked out of Citrix and couldn't log back in had to finish call after kicked is still on the line. I had to restart Citrix multiple times and reopen all the tools. Account Number: 2223983599204160001 Was the call disconnected?: Y Was a customer callback required?: Y Who was the callback endorsed to?: Callbacker Ticket: POD # & Letter: 4B Production Floor: 5th VPN Used: PHX |
| Ponsaran, Khrystmund | 02/02/2026 | 8:00 PM | 8:15 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Balasa, Jenneth | 02/02/2026 | 10:43 PM | 10:56 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Sanguillosa, Rhea | 02/02/2026 | 12:43 AM | 1:12 PM | Citrix Disconnected/PDA/Denali Error - after Break | Name: Rhea Sanguillosa Shift Date: 02-02-26 Start Time: 12:43 AM End Time: 1:12 AM Issue: kick out while on unscheduled break//pull up Avaya//pull up tools// Account Number: * Was the call disconnected?: NO Was a customer callback required?: NO Who was the callback endorsed to?: n/a Ticket: POD # & Letter: 18-F Production Floor: 5th VPN Used: PHX |
| Albay, Alrry | 02/02/2026 | 10:04 PM | 10:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: System issue while on Call. Citrix froze but was able to inform AH about it. |
| Dicon, Reymelyn Grace | 02/02/2026 | 11:01 PM | 11:17 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Nuguid, John Carlo | 02/02/2026 | 11:59 PM | 12:09 PM | Citrix Latency - Change Citrix Server | Assisted By: Coach Ray |
| Alovera, Rosalie | 02/02/2026 | 11:49 PM | 11:53 PM | Avaya Issue - Freeze | Detailed Explanation: citrix froze, audio disappeared. call disconnected while on process assisting the customer to reset password. Restarted and stamp on ready |
| Celoso, Ma Christina | 02/02/2026 | 10:54 PM | 11:15 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Habulan, Nicole | 02/02/2026 | 12:00 AM | 12:12 AM | Citrix Issue - Sitewide Downtime | Assisted By: Coach Ray |
| Dimo, Charisse | 02/02/2026 | 11:58 PM | 12:04 AM | Citrix Froze - CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio and call was disconnected. |
| Murillo, Vanessa | 02/02/2026 | 12:52 AM | 1:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Van Murillo Shift Date: 2/2/2026 Start Time: 12:52 AM End Time: 01:22 AM Issue: Citrix froze and logged me out while on call. Have to log out and log in Avaya and repull up tools. Account Number: 1740699499389166257 Was the call disconnected?: Yes Was a customer callback required?: Yes Who was the callback endorsed to?: Callbacker Ticket: POD # & Letter: 18-A Production Floor: 5th VPN Used: PHX |
| Cortez, Janielow | 02/02/2026 | 12:01 AM | 12:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Yvonie | 02/02/2026 | 12:34 AM | 12:40 AM | Avaya Issue - Freeze | Detailed Explanation: Citrix froze while on call, delivered ghost spiel. |
| Abag, Jay | 02/02/2026 | 11:53 PM | 12:02 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Pangilinan, Diego Carlo | 01/31/2026 | 12:45 AM | 1:00 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Ray |
| Sobredo, Mark Bryan | 02/02/2026 | 12:43 AM | 12:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix Froze - Contacts Disconnected - Restarted Citrix and Avaya and when PDA was pulled up I stamped on ready immediately |
| Duatin, Marbee Darryl | 02/02/2026 | 12:43 AM | 12:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: disconnect vpn, avaya server unreachable and could not end call, quit avaya, having issue to pull up avaya |
| Adonay, Lorena | 02/02/2026 | 12:38 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Diama, Joana Marie | 02/02/2026 | 12:36 AM | 12:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: Kicked out if Citrix after frozen screen for few minutes. Had to restart Citrix to login. Signed in to Avaya then stamped PDA to Ready while setting up tools. |
| Deocampo, Dennis | 02/02/2026 | 12:31 AM | 12:55 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flores, Angelica | 02/02/2026 | 12:47 AM | 1:00 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Detailed Explanation: citrix froze while cx on the other line kick out from citrix and login to avaya and VPN and set up tools again |
| Andrade, Yvonie | 02/02/2026 | 1:28 AM | 1:40 AM | No Audio - PDA/ other tools still functional | Detailed Explanation: No audio on call, other tools are still functional, tried to have it checked with WF Allen and advised me to restart Avaya instead. |
| Ordines, Kent Lester | 02/02/2026 | 1:23 AM | 1:22 PM | Citrix Froze - CONTACTS DISCONNECTED | Name: Kent Lester Ordines Shift Date: 2-2-2026 Start Time: 1:02AM End Time: 1:23AM Issue: //citrix froze//vpn disconnected// restarted avaya// kickout citrix Account Number: 1611069483701161319 Was the call disconnected?: yes Was a customer callback required?:yes Who was the callback endorsed to?: NA Ticket: N/A POD # & Letter: 18-B Production Floor: 5th |
| Cahilig, Raven Roe | 02/02/2026 | 1:38 AM | 1:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: pda went on error while on call | had to restart avaya | avaya freeze had to log in and redial to get on ready |
| Diamonon, Fons Fernando | 02/02/2026 | 1:37 AM | 1:48 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: citrix froze while on call and got kicked out eventually. Had to restart citrix and PDA/Avaya |
| Bermudes, James | 02/02/2026 | 1:20 AM | 1:32 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: James Bermudes Shift Date: 2/2/2026 Start Time: 1:20 AM End Time: 1:32AM Issue: Citrix froze and Citrix kicked out while on call. Avaya and VPN Disconnected/Need to restart Avaya and VPN/need to repull up tools again. Account Number:1872945407630936295 Was the call disconnected?: Yes Was a customer callback required?: no Who was the callback endorsed to?: Ticket: POD # & Letter: 18-D Production Floor: 5th VPN Used: PHX |
| Jalocon, Marites | 02/02/2026 | 12:34 AM | 12:45 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on chat. Contact disconnected || need to repull up Citrix, Avaya, denali and tools |
| Cortez, Janielow | 02/02/2026 | 12:46 AM | 12:56 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Arellano, Bea Luz | 02/02/2026 | 1:07 AM | 1:37 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Bea Luz Arellano Shift Date: 02/02/2026 Start Time: 1:07 PM NOTICE AFTER LUNCH End Time: 1:37 PM Issue: Citrix froze and I got kicked out. I couldn’t pull up Avaya immediately. The restart took some time, and after logging back in, my tools disappeared, so I had to open them again. Account Number: N/A Was the call disconnected?: N/A Was a customer callback required?: N/A Who was the callback endorsed to?: N/A Ticket: POD # & Letter: 4-C Production Floor: 5th Floor VPN Used: PHX |
| Celoso, Ma Christina | 02/02/2026 | 12:37 AM | 12:47 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Lopez, Jocelyn | 02/02/2026 | 1:25 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Jocelyn Lopez Shift Date: 02/02/2026 Start Time: 01:25 PM End Time: 01:49 PM Issue: VPN disconnected while on call / PDA error and got citrix disconnected - need to repull up all tools. Account Number: 1645334785080109589 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Mentor Christelle Ticket: POD # & Letter: 18-C Production Floor: 5th VPN Used: PHX Assisted By: Mentor Christelle |
| Cortes, Jd Grace | 02/02/2026 | 1:28 AM | 1:55 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: JD GRACE CORTES Shift Date: 02/02/2026 Start Time: 01:28 AM End Time: 01:55 AM Issue: System freeze while on call, took 6mins for citrix to disconnect. call not disconnected but cannot hear cx anymore, delivered ghost spiel and wait for 2mins/ got kick out to citrix and avaya, cannot log in, had to restart again and re pull up tools. Avaya takes time to load as well as the citrix because of the latency Account Number: 1160550919626161367 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 4 - D Production Floor: 5TH FLOOR VPN Used: PHX |
| Ponsaran, Girlie | 02/02/2026 | 12:35 AM | 1:14 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | N/A |
| Dela Cruz, Juhanah | 02/03/2026 | 1:02 AM | 1:15 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Andrade, Yvonie | 02/02/2026 | 8:33 PM | 8:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Detailed Explanation: Citrix froze while on call, no audio and call was disconnected. Login to avaya again and stamp to ready. |
| Balasa, Jenneth | 02/02/2026 | 5:19 PM | 5:36 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Delfin, Wenjiel | 02/02/2026 | 1:00 AM | 1:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | N/A |
| Flotildes, Realyn | 02/02/2026 | 10:01 PM | 10:04 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 10:01 PM- 10:04 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali error Account number: N/A Pod Number/Letter: 19 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach Tania EIN: 430580/rflotildes |
| Bolante, Pholla Jeve | 02/02/2026 | 2:06 AM | 2:13 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | waited for the Citrix to unfreeze but it did not, so I closed it and reopen it together with the tools. |
| Nicodemus, Mary Joy | 02/02/2026 | 2:10 AM | 2:10 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Issue: Citrix/PDA Disconnected/Froze - CONTACTS DISCONNECTED |
| Federiso, Maria Angela | 02/02/2026 | 12:44 AM | 12:52 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA Error while on call |
| Bordan, Rielyn Mae | 02/02/2026 | 1:50 AM | 1:57 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | 1:57 AM (lunch end 1:49 AM WASN'T ABLE TO GET READY DUE TO SCREEN FROZE SECONDS BEFORE LUNCH ENDS ( INSIDE PROD 3 MINS BEFORE LUNCH END.) |
| Albay, Cymon | 02/02/2026 | 1:56 AM | 2:03 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | PDA error after lunch |
| Algarne, Roby Jean | 02/02/2026 | 1:48 AM | 2:00 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on Lunch |
| Tuyay, Shantal | 02/02/2026 | 1:47 AM | 1:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | : Citrix freeze |
| Dasig, Joshua | 02/02/2026 | 12:02 AM | 12:13 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 12:02 AM - 12:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / after system recover the pda error and the cx is not responding Account number: 5433254184913183349 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 435061/jdasig |
| Viejo, Jerilee | 02/02/2026 | 1:58 AM | 2:08 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Avaya & PDA load |
| Zolina, Ma Vhency Rose | 02/02/2026 | 1:31 AM | 1:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 01:31 AM-01:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while waiting for call, denali error Account number: N/A Pod Number/Letter: 20- A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 433959/mzolina |
| Algarne, Roby Jean | 02/02/2026 | 2:09 AM | 2:21 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error while on call |
| Hermosisima, Maria Finah | 02/02/2026 | 10:00 PM | 10:24 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 10:00 PM- 10:24 PM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): able to login to DUB but the PDA is not loading, inform WF and told me to try a different citrix, unable to login to EU, rebooted the system twice before successfully logging in again to DUB. Account number: N/A Pod Number/Letter: 19 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: inform WF Mae EIN: 432389/mhermosisima |
| Preciosa, Marie Antonette | 02/02/2026 | 1:31 AM | 1:41 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 01:31 AM - 01:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready / pda denali error. Account number: NA Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 433956/mpreciosa |
| Mendoza, Ivie | 02/02/2026 | 11:30 PM | 11:41 PM | Citrix Latency - Change Citrix Server | Assist the tm to cloud reset and try other citrix then wait the tm to pull up PDA and stamp on ready right away. |
| Sonio, Jomark Vincent | 02/02/2026 | 1:44 AM | 1:49 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | ssue happened during avail/No account pulled up. |
| Resurreccion, Rodel John | 02/02/2026 | 1:55 AM | 2:08 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Citrix froze and disconnected | call disconnected | Hard Reset |
| Rabino, Ramina | 02/02/2026 | 11:27 PM | 11:48 PM | No Audio - PDA/ other tools still functional | IMS0841462 | audio issue , avaya error- no audio during transfer of station , Avaya grace period, issue, tried to transfer station, then went back to 23 B |
| Rabino, Ramina | 02/02/2026 | 10:53 PM | 11:03 PM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | Keyboard keys not working , tools suddenly closing while typing , rebooted PC, same issue, asked permission to transfer station to 23 B |
| Vili, Annie Grace | 02/02/2026 | 1:29 AM | 1:31 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix froze| citrix disconnected |
| Arconada, Eva | 02/02/2026 | 12:37 AM | 12:47 AM | Citrix Disconnected/PDA/Denali Error - after Break | Assist to restart citrix and have pull up the PDA and stamp on ready. |
| Espolong, Kim Robert | 02/02/2026 | 2:05 AM | 2:22 AM | Citrix Froze - CONTACTS DISCONNECTED | ame: Kim Robert M. Espolong Shift Date: 02/02/2026 Start Time: 02:05 AM End Time: 02:22AM Issue: System freeze while on call PDA error, have to pull up avaya have to wait for 9 mins to pull up avaya Account Number: 2085243443321011484 Was the call disconnected?: YES Was a customer callback required?: YES Who was the callback endorsed to?: Callbackers Ticket: POD # & Letter: 15-B Production Floor: 5TH FLOOR VPN Used: PHX Assisted By: |
| Cordovero, Jinky | 02/02/2026 | 12:13 AM | 12:54 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | citrix quit and denali error |
| Ibanez, Anacel | 02/02/2026 | 2:24 AM | 2:28 AM | Citrix Froze - CONTACTS DISCONNECTED | Name: Anacel Ibanez Shift Date: 02/02/2026 Start Time: 2:24am End Time: 02:28am Issue: VPN disconnect need to restart avaya and pda Account Number: 5447195308245774016 Was the call disconnected?: yes Was a customer callback required?:no Who was the callback endorsed to?: Ticket: POD # & Letter: 18-G Production Floor: 5th VPN Used: PHX |
| Artates, Micha Ella | 02/02/2026 | 1:25 AM | 1:40 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | Name: Micha Ella Artates Shift Date: 2/2/2026 Start Time: 1:25M End Time: 1 :40AM Issue: No audio after lunch for, had to restart Avaya and Denali. I received 3 calls with no audio. Account Number: No account Pulled up Was the call disconnected?: Was a customer callback required?: Who was the callback endorsed to?: Ticket: POD # & Letter: 4B Production Floor: 5th VPN Used: PHX Assisted by: Coach Kaylen |
| Cordovero, Jinky | 02/02/2026 | 1:37 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | chrome and Microsoft edge is not working need to reboot PC and Spark is not working avaya takes 6mins to pull up |
| Tulale, Mae Con | 02/02/2026 | 1:40 AM | 1:42 PM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Shift Date: 02/02/2026 Start Time End Time: 1:40 - 1:42 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, PDA error Account Number: N/A Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 02/02/2026 | 2:30 AM | 2:42 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 02:30 - 02:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali Error, Kicked out of Citrix. Need to restart Citrix. Pod Number/Letter: 20/C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 434454/jomarcelino |
| Algoso, Kyla Joy | 02/02/2026 | 1:41 AM | 1:43 PM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:41 AM - 01:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Denali error while waiting Account Number: Pod Number/Letter: 19 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Jimenez, Jenefer | 02/02/2026 | 1:28 AM | 1:44 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:28 AM - 01:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and disconnected | need to pull up tools again Account Number: 1495526113212059971 Pod Number/Letter: 19 - F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 02/02/2026 | 1:47 AM | 1:49 PM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:47 AM 01:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume CX no longer responding Account Number: No account was able to pull up Pod Number/Letter: 19 - B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Dasig, Joshua | 02/02/2026 | 1:23 AM | 1:27 AM | Citrix Disconnected/PDA/Denali Error - after Break | Shift Date: 02/2/2026 Start Time End Time: 01:23 AM - 01:27 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): PDA error while on break / repull up denali Account number: N/A Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 435061/jdasig |
| Tulale, Mae Con | 02/02/2026 | 2:00 AM | 2:14 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 2:00 - 2:14 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix suddenly disconnected, even though I still had the customer on the line. I tried opening another Citrix session, but my computer shut down while WF was setting up my PC. Account Number: 5627997562080036104 - endorse for CB Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: WF Allen |
| Ofialda, Jamael | 02/02/2026 | 2:35 AM | 2:43 AM | VPN Disconnected (Server unreachable) - Automatically disconnects call, chat, Avaya & Audio. | Citrix Freeze // VPN & AVAYA DC |
| Flotildes, Realyn | 02/02/2026 | 1:50 AM | 2:05 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 1:50 - 2:05 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze/logout but call was not disconnected. Account number: 6086486021111406030/endorsed for callback Pod Number/Letter: 19 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 430580/ rflotildes |
| Varcas, Shennar | 02/01/2026 | 7:34 AM | 7:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Hermosisima, Maria Finah | 02/02/2026 | 2:09 AM | 2:17 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 02:09 AM- 02:17 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call. able to solve the cx issue before the call got disc Account number: 1381420699810836430 Pod Number/Letter: 19 - A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: EIN: 432389/mhermosisima |
| De Jose, Jan Cedrex | 02/02/2026 | 12:45 PM | 12:58 PM | Citrix Froze - CONTACTS DISCONNECTED | Assisted By: Coach Allie Rose |
| De Jose, Jan Cedrex | 02/02/2026 | 12:45 AM | 12:58 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Dasig, Joshua | 02/02/2026 | 12:02 AM | 12:13 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 12:02 AM - 12:13 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call / after system recover the pda error and the cx is not responding Account number: 5433254184913183349 Pod Number/Letter: 21 - D Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 435061/jdasig |
| Ciudad, John Lawrence | 02/02/2026 | 1:18 AM | 1:39 AM | Citrix Froze - CONTACTS DISCONNECTED | Assisted by Coach Allie |
| Zolina, Ma Vhency Rose | 02/02/2026 | 1:31 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 01:31 AM-01:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while waiting for call, denali error Account number: N/A Pod Number/Letter: 20- A Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 433959/mzolina |
| Busia, John Paul | 02/01/2026 | 7:48 AM | 7:51 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | CITRIX KICKOUT | PDA ERROR while waiting for the next call |
| Preciosa, Marie Antonette | 02/02/2026 | 1:31 AM | 1:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 01:31 AM - 01:41 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on ready / pda denali error. Account number: NA Pod Number/Letter: 20 - B Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 433956/mpreciosa |
| Brillantes, Angel Mae | 02/01/2026 | 7:33 AM | 7:41 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Citrix disconnected while engaged in a call. Reopen citrix but did not mirror so teammate had to restart citrix |
| Tulale, Mae Con | 02/02/2026 | 1:40 AM | 1:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 1:40 - 1:42 Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze, PDA error Account Number: N/A Pod Number/Letter: 19-G Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Marcelino, Joselle | 02/02/2026 | 2:30 AM | 2:42 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/2/2026 Start Time End Time: 02:30 - 02:42 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Denali Error, Kicked out of Citrix. Need to restart Citrix. Pod Number/Letter: 20/C Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK EIN: 434454/jomarcelino |
| Algoso, Kyla Joy | 02/02/2026 | 1:41 AM | 1:43 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:41 AM - 01:43 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and Denali error while waiting Account Number: Pod Number/Letter: 19 - C Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Jimenez, Jenefer | 02/02/2026 | 1:28 AM | 1:44 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:28 AM - 01:44 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze and disconnected | need to pull up tools again Account Number: 1495526113212059971 Pod Number/Letter: 19 - F Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach TK |
| Magdaluyo, Claire Mae | 02/02/2026 | 1:47 AM | 1:49 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 01:47 AM 01:49 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call after system resume CX no longer responding Account Number: No account was able to pull up Pod Number/Letter: 19 - B Production Floor: 3rd floor VPN Used: PHX GSD Ticket Number: Assisted by: Coach April |
| Beneranda, Yliaza John | 02/02/2026 | 7:40 PM | 7:55 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Talabucon, Michelle | 02/02/2026 | 8:39 PM | 8:50 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Hari-on, Marrienne | 02/02/2026 | 8:05 PM | 8:25 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Patron, Precious Kaye | 02/02/2026 | 8:27 PM | 9:05 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Dilla, Ronald | 02/02/2026 | 9:09 PM | 9:35 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Falco, Maeriluz | 02/02/2026 | 9:26 PM | 8:50 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| De Honor, Cezarah Marie | 02/02/2026 | 9:15 PM | 9:55 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Degala Jr, Darwin | 02/02/2026 | 9:19 PM | 10:10 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Gallofin, Therese Mary | 02/02/2026 | 11:40 PM | 11:55 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Barzanas, Irene | 02/02/2026 | 11:45 PM | 11:55 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Beneranda, Yliaza John | 02/02/2026 | 11:41 PM | 11:55 PM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Anisco, Jess Kendrick | 02/02/2026 | 11:41 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Humpay, Elaine | 02/01/2026 | 7:51 AM | 7:54 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze and PDA error | restart PDA and stamp back to ready |
| Gallofin, Rach Mary | 02/02/2026 | 11:44 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Dilla, Ronald | 02/02/2026 | 11:49 PM | 12:15 AM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Aguil, Mark Anthony | 02/02/2026 | 11:20 PM | 12:05 AM | Avaya Issue - Freeze | Citrix Froze - CONTACTS DISCONNECTED |
| Deslate, Jessa Joy | 02/02/2026 | 3:28 AM | 3:35 AM | Citrix Latency - Change Citrix Server | REASON: citrix not pulling up/tried both NA and EU (not working) |
| Alojado, Geoven | 02/02/2026 | 1:58 AM | 2:07 AM | Citrix Froze - CONTACTS DISCONNECTED | citrix Freeze/ call got disconnected / citrix logout/ repull up tools |
| Bacatano, May | 02/02/2026 | 2:27 AM | 2:35 AM | Citrix Latency - Change Citrix Server | Issue: Citrix Latency - Change Citrix Server |
| Ponce, Renz Kirby | 02/02/2026 | 3:16 AM | 3:34 AM | Citrix Froze - CONTACTS DISCONNECTED | Shift Date: 02/02/2026 Start Time End Time: 03:16 AM- 03:34 AM Issue Type (e.g., Citrix, Latency, Frozen Screen, Avaya Error): Citrix froze while on call kicked out of citrix not disconnected but no audio. Account number: Pod Number/Letter: 20 - E Production Floor: 3rd VPN Used: PHX GSD Ticket Number: Assisted by: coach April EIN: 432170/renponce |
| Tayco, Khevin | 02/02/2026 | 3:43 AM | 3:48 AM | Citrix Disconnected/PDA/Denali Error - after Lunch | PDA Error. Kicked out of Citrix After Lunch |
| Basas, Kirk Michael | 02/02/2026 | 11:30 PM | 12:06 PM | No Audio - PDA/ other tools still functional | Assisted tm to log in into citrix as he is having difficulties due to stations not available. |
| Basas, Kirk Michael | 02/02/2026 | 12:21 AM | 12:33 AM | No Audio - PDA/ other tools still functional | Assisted tm to check downtime situation. Workaround initiated and tm was able tp assist cx |
| Tariao, John David | 02/02/2026 | 1:48 AM | 1:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | assisted tm to restart pda. |
| Ebuna, Ckim Wesley | 02/02/2026 | 1:43 AM | 1:51 AM | Citrix/PDA Disconnected/Froze- CONTACTS DISCONNECTED | advised tm to restart pda, avaya and citrx. |
| Federiso, Maria Angela | 02/02/2026 | 3:39 AM | 3:44 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze then logged out while on call |
| Esparagoza, Shiela Mae | 02/02/2026 | 12:43 AM | 12:51 PM | Avaya Issue - Freeze | NA |
| Cobrado, Ma Cyrine | 02/02/2026 | 3:40 AM | 3:50 AM | PDA/ Denali Issue - PDA turned white/blank unable to navigate/use PDA | Citrix froze while engaged in a call| contact disconnected | PDA denali error | Citrix restart |
| Diestro, John Isaac | 02/02/2026 | 1:47 AM | 1:58 AM | Citrix/PDA Disconnected/Froze- CONTACTS NOT DISCONNECTED | Advised tm to restart pda, avaya and citrix. |